National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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- 4,882,006 reviews on ConsumerAffairs are verified.
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Reviewed Sept. 5, 2018
Very helpful and knowledgeable, courteous, very polite and friendly. Would recommended this program to anyone in need of financial help and the extra programs to help you better your credit and credit scores. Thanks for everything. Looking forward to being debt free.
Reviewed Sept. 5, 2018
They are very helpful and did not judge the situation, they made sure I understood everything they were going to do for me. They are friendly and very nice. I talked to 2 different people. They made sure I understood everything that was going to happen after I was enrolled in the program. Very helpful.
Reviewed Sept. 5, 2018
Thank you so much for being so clear and detailed. Both phone calls were very clear and helpful. I feel like I’m in great hands, thank you for making me feel secure in my decision to start with National Debt Relief.
Reviewed Sept. 5, 2018
Updated on 03/23/2019: Enrolling with National Debt Relief was easy. The negotiators are doing a good job and so far, the program is helping me with four credit cards. It has gotten the payments down to where it’s all gonna be taken care of by June of this year. The payment plan is very easy to follow.
Original review: From the first agent to the welcome call I got was nothing but amazing. They were very nice and informed for whom they work for and the process I would go through. They respected my privacy and understood that I was going throw some hardship.
Reviewed Sept. 5, 2018
I have been treated with respect and honor by everyone I have dealt with at National Debt Relief. While they have taken a weight off of my shoulders and given me hope that I can correct the choices I made previously. I appreciate the change to try.
Christine, thank you so much for the great review. Our team is among some of the most professional and skilled in the business, and we're glad you were able to experience that firsthand. We're glad we could give you an opportunity to take charge of your financial future and we'll be there every step of the way with the tools you need to do so.
Reviewed Sept. 5, 2018
Great experience with Alexa ** credit counselor and the customer services dept. I would recommend this services to family and friends. I am looking forward to one day soon having less debt.
Reviewed Sept. 5, 2018
Excellent program, great customer service. Representatives are very friendly. I would recommend this program to family and friends who need help to get back to financial freedom. I'm very satisfy with overall experience with National Debt Relief. Thanks very much. I appreciate your assistance.
Eduardo, thank you for leaving a review today. We're glad that your overall experience has been so good thus far! Please let us know if there's anything else we can do to help you move things along.
Reviewed Sept. 5, 2018
I am thoroughly pleased with the assistance I received from Tamara and Nancy. They were both pleasant and understanding. They were helpful and made me feel confident in the decision I made. I hope this program continues to be as positive as my first two encounters.
Tara, we'll do our best to give you what you need to be successful in the program. Our agents are some of the most professional you'll meet in the business; we feel confident you too will experience that in time. Welcome to the family and good luck to you!
Reviewed Sept. 5, 2018
NDR takes the time to really understand your situation and recommend the very best options. Very professional in making sure you are completely aware of your agreement. Highly recommend NDR. The employee I was in contact with knows what she is doing and guided me step by step through every process.
Reviewed Sept. 5, 2018
Easy to understand. Great start to financial freedom. Great communication and organization of making sure everything is accurate in giving the best service to help me as a client. Looking forward to the outcome in having less stress on the build up of bills and life.
Reviewed Sept. 5, 2018
They guy who helped me was awesome, his name is Dorian **. He was very friendly and easy to deal with. He made the whole experience a lot less stressful. No one wants to have to call and ask for help with their debt but it really was nice to get to talk to some very nice people who actually care and want to help. It was a great start to this journey!
Reviewed Sept. 5, 2018
I thank Glenn Mobley & Wayne Green for making this easier for me to deal with. I've been so stressed trying to find a way to deal with debt. Bankruptcy would hurt my credit 7 yrs and creditors get nothing! This way it's a little over four years and creditors are still getting paid! Thank you Glenn & Wayne for your patience!
Reviewed Sept. 5, 2018
I am very appreciative to both representatives that I spoke with. They were very kind and patient with me as well as a blessing for helping me relieve this burden. Excellent experience speaking with both of these folks. They knew their stuff and helped me understand everything.
Reviewed Sept. 5, 2018
My experience was pleasant and helpful. Both representatives I worked were knowledge and friendly... I would recommend this program to others so far. I am new to the program so I will need to see how well it goes from here.
Reviewed Sept. 5, 2018
They did a great job helping me thru this. I would have been trying to get out of debt myself but could not be happy now. I’m happy that you have helped me thru this hard time in my life. So grateful for your help. Thank you all.
Reviewed Sept. 5, 2018
In seeing an ad on National Debt Relief, I made contact with an agent upon completion of a form. I have been very pleased with the assistance I have received and am relieved to be able to breathe. Knowing my debts will all be paid in a timely manner is great.
Reviewed Sept. 5, 2018
Since my first call was amazing, they explain everything from top to bottom, they read with documents that you need to sign. That are upfront not hidden fees. They are courteous, friendly. What I like the most is that I was able to understand everything that they are able to for me.
Reviewed Sept. 5, 2018
It has been a good experience so far, working to get out of debt so that I and my husband can rebuild our credit and live a better life debt free. Looking forward to working with the National Debt Relief counselors to make it happen in the next four years.
Reviewed Sept. 5, 2018
I am pleased with the enrollment process of the National Debt Relief program. All of the professionals were very helpful and took time to go over the details to help with program success. I would recommend National Debit Relief as an option to work to pay off debt. Thank you.
Reviewed Sept. 5, 2018
Extremely helpful and great to talk to on the phone with. Everything is explained clearly and all my questions were answered. If you follow all their guidelines it should work as designed. Hopefully everything turns out how I expect it to.
Reviewed Sept. 5, 2018
I was very impressed with my experience with National Debt Relief. I first talk to Bruno, who was kind, compassionate, and very professional. It was a good experience. So too was the follow-up call today with a woman whose name I don't recall. I worried about the whole process before I contacted you, and there was no need to.
Reviewed Sept. 5, 2018
All the staff at Debt Relief were very helpful and made the process so easy and simple. I am so excited to have the debt resolved and have a helpful team to accomplish this goal with me. The debt was overwhelming and NDR took all that away with the help they provided.
Reviewed Sept. 5, 2018
I just wanted to write and express my gratitude for the ease in which this whole process takes place. It could be a nightmare, but you have made it so that we are not so overwhelmed. I appreciate that very much. I'm not at the end of the program, but if the promise that was made for better credit in the end holds true... Then I definitely made the right choice. Catalina was very helpful today, as are all of the agents I have spoken to.
Reviewed Sept. 5, 2018
Everyone was pleasant and willing to help answer any questions I had. Daniel ** and Laura ** were great! The time to get enrolled was painless and quick. Very easy to use online forms. I look forward to working with NDR in the future.
Reviewed Sept. 5, 2018
Kishan was extremely helpful as everyone else I have spoken with at NDR. Very polite and professional personnel. I appreciate all the advice and help. Customer service is very good and knowledgeable. Look forward to being out of debt in the next few years. Thank you to everyone.
Reviewed Sept. 5, 2018
The NDR team made this an easy process to get started. I had read great reviews on the website, and discovered they were all true. Safia and Martise were very professional, friendly, and took time to listen. I am hopeful that this will be life changing for my family and I.
Reviewed Sept. 5, 2018
Was pleased with all the people I worked with. Sure hope all the debts are easily paid off. Was worried to death about my bills and how I was going to even buy groceries. My rent has gone up so much it is pretty to have to live like this.
Reviewed Sept. 5, 2018
Great service given when I called. Very friendly and knew what they were doing. Gave recall information for if I had questions and went through the contract to make sure understood everything. Gave me opportunity to ask questions throughout phone call.
Reviewed Sept. 5, 2018
Everyone I’ve come in contact with has been very kind and informative so far. I’m excited to get these debts resolved in a timely manner and move on. I also like the prompt responses that I’ve had from the reps.
Reviewed Sept. 5, 2018
Answered all my questions and made me feel at ease with any concerns I had. I can't wait to be debt free! I feel much more confident about the program after speaking with customer service. I also love that I can reach out to someone at anytime if I have a problem.
Reviewed Sept. 5, 2018
From the very first phone call, Joseph **'s enthusiasm for my case was the most hopefully thing I had ever come across regarding my debt. It was just an introduction to the program, but I already began to breathe easier than I have for the past two years. Everything was done in such a timely manner, the momentum of this process was almost thrilling and the feeling that I had someone who understood me on my side was unfathomably relieving. Everyone I encountered through this process treated me like an equal human being, which us never really the case in these situations of debt collectors. I could not recommend this service enough to my friends and family enough. I see the light at the end of the tunnel and I feel so fortunate for NDR.
Reviewed Sept. 5, 2018
Very satisfied with the agent we spoke to. James ** was professional, informative, considerate, and kind. He gave me a ease and peace in making this decision for my family. The agent we spoke to on the phone was nice too. Thank you.
Reviewed Sept. 5, 2018
I was way in over my head in debt and I got National Debt Relief's debt settlement services. They had a good overall rating when I was looking through different options. They have been super helpful and friendly. I'm still in the program and my payment plan is perfect. They did a really good job in meeting me where I felt comfortable enough that I could make the payment every month. Working with them has been very good and it has given me a little bit of wiggle room to have some spending money and not have everything go to bills.
Allyson, thanks for taking the time to leave a review. This is why we do what we do: to help clients just like you to breathe easier and have that 'wiggle room' while getting their debts resolved. Please don't hesitate to let us know if there is anything we can do to help make the process smoother for you.
Reviewed Sept. 5, 2018
Chris was very helpful and explained the entire process. He was very pleasant to talk to. All other staff I have dealt with were also helpful and easy to talk to. They walked me through the process in great detail.
Reviewed Sept. 5, 2018
It has been a simple process taking some minutes away from my time that will bring me the peace of mind that will last for years to come. Accumulated debt back in college will finally be off my mind with a clear path of recovery courtesy to National Debt Relief.
Reviewed Sept. 5, 2018
My experience has been really good so far. Everyone is very professional and really makes sure you have a clear understanding and answer any questions you may have about the program. I’m praying for a good outcome of this program and new start jump start on my credit.
Reviewed Sept. 5, 2018
Great company and great people to deal with. I would highly recommend this service. They have done us a great service of relief. Thanks for the hard work. It is greatly appreciated. Can’t wait to graduate. Can’t really say enough about National Debt Relief.
Reviewed Sept. 5, 2018
Carlo and Luis both did a great job helping and walking through the process. They were patient, informative, and responsive. Definitely, recommend working with them. I look forward to working with the rest of the crew at this company. Thanks Carlo, and Luis for being on the call.
Reviewed Sept. 5, 2018
All of the National Debt representatives were extremely helpful, and compassionate. A huge thank you for Adrian **. Did not realize our debt was so high. Our hardship has been extremely stressful, and I'm now looking at another cancer. This plan is wonderful, and our hope is to straighten out our finances, and learn from our mistakes.
Reviewed Sept. 5, 2018
I called National Debt Relief and they seemed to be a good deal. I liked the way they presented their service as well. Enrolling for the debt consolidation with the early pay-off program was very easy and I’ve been in it for about eight months now. I've only got one more debt left for negotiation out of 5. The NDR rep who worked with me was knowledgeable and has made me feel so good about what we're doing. Nothing is comfortable when you're dealing with your own money and trying to get out of debt but I felt comfortable enough. NDR is worth it. In fact, I’ve recommended them a couple of times already.
Reviewed Sept. 4, 2018
The representative was very helpful and pleasant to speak to. Call taker was very professional when speaking with me and was able to answer my questions in a very polite and graceful way. If all the calls are this way, then this will be a pleasant experience.
Reviewed Sept. 4, 2018
The contract was well explained and I have a good plan to recover. Plus I hope to improve my credit at program end. And moreover many things are not likely to happen again soon as possible they will have never done it to the person I know and to do. Believe me what they do for you too.
Reviewed Sept. 4, 2018
Thank you so much for your time. You are all wonderful and explained everything in debt. You did not leave any room for questioning your dedication and abilities to assist me in my current situation. Than you for not being judgemental.
Reviewed Sept. 4, 2018
Josh was so great, he accommodated me by communicating with me by email as I do not have good phone reception at my job. He explained everything in detail, and I am hopeful to be out of debt even faster than the program has given me. Thank you!
Reviewed Sept. 4, 2018
The process to get enrolled and complete all of the required paperwork and steps was really easy. I am so far really happy with the initial experience. I am looking forward to seeing my debt go down as I pay regularly. I am a little nervous about stopping my payments but with the legal support I feel more at ease. Jonathan Parker was great at explaining everything to me initially. I am excited for the journey ahead.
Reviewed Sept. 4, 2018
The ladies that have helped me get my account set up and all the paperwork signed and returned have been very knowledgeable and patient. Kim ** was so sweet and helpful. She has great people skills. She takes the time to explain everything thoroughly and is willing to repeat and go over all of it again and again if needed to. This means a lot to me and y'all best be glad she's on your team. Thank You and have a nice day.
Reviewed Sept. 4, 2018
i just enrolled in the program. It sounds as though it will resolve my problem before it gets worse and misgiving me a chance to get a grip on a situation that may have gotten way out of hand with out having too file bankruptcy. I think paying a few years is better than 7-10 on your credit file. I'll look 6 months down the road. See where I am that will determine if I made the right move. So far so good.
Reviewed Sept. 4, 2018
Very well communicated on all accepts of the call. Very professional and spoke clearly. Thoroughly went through everything and made sure I was clear and understood all of it. Made me feel comfortable to ask questions. Asked me quite a few times if I had any questions before continuing.
Reviewed Sept. 4, 2018
My experience was excellent. Wonderful customer service in explaining the program. Everyone I spoke to was very helpful. It has been a weight lifted off me financially. I would highly recommend this program to anyone who is over extended with credit card debt.
Reviewed Sept. 4, 2018
The first girl Diana explained everything that I could understand. She did a great job and the girl that did the welcome done a great job too. It didn't matter how many questions I had they did it professionally. Will definitely tell other people about your program.
Reviewed Sept. 4, 2018
Could understand person I spoke to, gave me advice about what to do. I give high rating to my contact. The person deserves a raise for explaining (clearly) what to do and not to do. THANK YOU. YOU HAVE A GREAT EMPLOYEE.
Reviewed Sept. 4, 2018
Everyone has been so helpful and kind! A special thank you to Gilbert ** for being so patient with me!!! I feel a burden lifted off of my shoulders. I would recommend your services to anyone!!! When I get out of this mess I have made, I will never do it again.
Reviewed Sept. 4, 2018
I am very satisfied with the Customer Service and Happy. I would recommend this Service to anyone that’s in financial trouble. Also I want to Thank Nathaniel ** for explaining clearly the service that is given to me. He really took his time and didn’t rush me.
Reviewed Sept. 4, 2018
My welcome call was very informative and presented very well. I feel confident in moving forward with my debt relief and know that my advocate can help with any questions. I feel the process will be easy to follow. Everything in the program has been directed to simplify the process for each client to ensure success. I will recommend your program to anyone who is in need of some help with debt relief.
Reviewed Sept. 4, 2018
My experience thus far has been extremely positive. Both representatives I talked to were most helpful and courteous. I hate financial issues and they were both able to answer my questions and ease my concerns.
Reviewed Sept. 4, 2018
You weren't up front with me, I didn't know that the process would take sooo long to help pay off my debt. "Now sir your credit might he affected during this process." That's an understatement, I would have been much better off NOT working with your company. Shameful...
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.
Reviewed Sept. 4, 2018
I received an email stating that offers had been taken off of the table because I hadn't responded within a day's time! I was told that you all called, but the numbers were not familiar as they had been in the past... I am not pleased with your service at this time as they were quite a few offers that were available and they expired A DAY after the offer!!
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Sept. 4, 2018
The staff at National Debt Relief was very professional and efficient; make you feel at ease. Very quick and to the point. The paperwork was not hard to complete. They mostly did everything for you to get ready... thanks Debt Relief.
Reviewed Sept. 4, 2018
I had quite a bit of debt. I called several different companies and then decided to go with National Debt Relief since they sounded like the best company to go with. The enrollment process went smoothly. Moreover, the negotiators I work with were confident. And not only did they communicated well with me, they've also answered all my questions. In addition, they have been very flexible with my payment plan. Two months ago, I had a hard time so I've had to lower my payments. Since working with National Debt Relief, we're chipping away at my debt a little bit. They've worked with me well.
Reviewed Sept. 4, 2018
I like how National Debt Relief handles clients and how they connect and communicate with me. I had a good rapport with them and that was why I chose them. The enrollment process was good and very clear. And when I had a couple of concerns or needed a little more clarification, they were very patient. The agent that I was assigned to was pretty much like an assistant. It was easy to contact them. So I felt good about the process and the expectations.
The people at National Debt Relief help you free up on debt and understand how to manage your bills going forward. In terms of communication, they’re not a micromanaging kind of company that would constantly call about nonsense. If they need to contact you, they will. They also give you the sources and tools to manage things yourself. But if you need them, they’re available. I like that freedom as well as the convenience of knowing that they’re nearby when I need them. They’re really good. They’re very resourceful and helpful too.
I have a loan payment plan and it's something that’s doable for my financial situation. NDR is also negotiating my debt in a reasonable fashion and from what I’m seeing so far, the service is worth the price from what I was trying to do on my own. I was getting behind on a loan before. Now, I’m still paying in order to get the debt down in a reasonable time. I’m on a fixed budget and the financial part is not easy. But it’s doable because I know the long term goal is being free of those debts and that the timeframe is coming closer to being paid off. So that feels good. It’s more like a stress relief.
Reviewed Sept. 4, 2018
The reps that I work with at National Debt Relief know what they're talking about and they sound confident. But so far, I haven't really seen great results. They have resolved three debts but when I look at the statement, most of the money has gone towards their fees. The service is extremely expensive and certainly not worth the fees that they're taking out. If I didn’t work so many hours, I would probably look into doing these negotiations myself.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.
Reviewed Sept. 3, 2018
My husband left his job, so we couldn’t pay our bills and everything plummeted. I looked up National Debt Relief on the Better Business Bureau website and they looked like a reputable company, so we went with them. They provide debt reduction service for us through settlements. I had to give them all the information for all of our credit cards and what the balances were. Then, they gave us an amount that it would be and there were no out-of-cost things. All of the money went towards that until they got a settlement and then we had fees. They took the total amount of debt that we had and then they based it on their averages of what they were able to settle them with with a specific company, and then they gave us an amount that they needed to reach the goals.
However, the program was not as good as I thought it was going to be because they made it sound like they were gonna save us at least 50% with their fees but we are only saving an average of 25%. The other bad side is it takes too long to do the settlements and people don’t like that. The plus side is they do a settlement with us and we get our money up so that it could be paid off.
My husband and I are both almost done with the program. It takes about three years for some people depending on if they could come up with the extra money or not which we sometimes we couldn't do. That’s another downside to it because they didn’t tell us upfront that in order to accept these settlement things, we may have to come up with another lump sum amount of money. We don’t have to, but if we don’t, then they may not want to take our settlement.
Still, the people at National Debt Relief have been great, really helpful. and understanding. They always ask, “Do you have any additional things that we need to let the credit card companies know about so that you might be able to get a better settlement offer?” So, I've had nothing but good experiences with them. National Debt Relief has been a good thing and without it, we would have been in trouble. Also, we would have had to claim bankruptcy and we didn’t wanna do that. When my husband was not working, we had one paycheck and losing one paycheck can make somebody homeless. Imagine a couple of months with no income coming in, and we've got house payments and everything else. The situation was not good.
National Debt Relief has done what they said. There have been a couple glitches here and there with coming up with extra money, but they also work with us if we can't afford it that month. They'll take it off so that we can have that extra cushion if anything comes up. They're a great company and a great program. I got my sister in it.
Reviewed Sept. 3, 2018
I have two disabled sons and one started having dementia. I went through a lot and I couldn't even get any help for him. So, I stayed home and I took care of him. My other son decided to move and I had to help him pay his deposit. I also had too many credit cards and I started getting behind. Then, my niece told me to call National Debt Relief and she said that they were nice but they charge too much. I called NDR and the gentleman who took my call was super nice. Everybody has always been super nice and I've gotten perfect service from them. It is worth to pay the little extra to get that service.
They also don’t hassle me and they don’t worry me. I can call them anytime I like although I've been busy with my son. I have been trying to get some help from Medicaid and Medicare but nothing has worked. So, it's a big relief to work with NDR. So far, their program is working well except that I have three more that they need to work on. I haven't heard from those three or from NDR for about three months. That aside, I've had a good experience with them. I’m glad I did it and I enjoy working with them.
Reviewed Sept. 2, 2018
They were very informative along the process. It made me feel great and relax. I really understood the process and hopefully, I will resolve my problems with creditors along the way. I will recommend this program to others. It will help them as well as me to get back on track with resolving their debts.
Reviewed Sept. 2, 2018
NDR has been amazing in helping me take the first steps to becoming debt free. I would recommend this company to anyone who is in a financial situation & wants to become debt free in less time! They make sure to give you everything you need at your fingertips & are very willing to help!
Reviewed Sept. 2, 2018
I have to say the woman who I was in contact with was caring, super nice, I'm so thankful to have reached out for help. I hope I can start to feel better. I wanted to let your company know how much I appreciate everyone who I have talked to, and wanted to thank my lady who made me feel more relaxed.
Melissa, thanks for telling us about your experience with our reps. We're very glad we could be here for you during this difficult time. We're sure you'll start feeling better once more of your debts start getting resolved. We'll be with you every step of the way to help out. Good luck to you!
Reviewed Sept. 2, 2018
Excellent clear direction given as you enroll in the program. Full transparency! Enjoyed all of the transparent information provided at sign up and resources shared during the enrollment process. Looking forward to working through the program and becoming a graduate!
Melissa, we look forward to working with you and helping you to reach all your goals as well! Thank you for taking the time to leave feedback today and we wish you the best of luck.
Reviewed Sept. 2, 2018
Working with National Debt Relief gives me peace of mind. They seemed to have better options for my needs compared to the other companies, and after I went through their very simple enrollment process, they came up with a good option for my payment plan and helped me out. I could now get a better deal with the creditors, making the fees less, and a lot of interest charges has been removed. Plus, the creditors don't call and harass me anymore. So even if the cost is a bit high, NDR's service is worth it. They always give me updates when new offers from my creditors come and then they discuss it with me. We look at the options then they make suggestions, and so far, everything has been good.
Reviewed Sept. 2, 2018
Debt led me to seek the services of National Debt Relief and they provided me with debt relief services. When I enrolled in their program, they got my info. The interactions that I've had with the negotiators have been good and I'm comfortable working with them. I'm impressed that all has been professional with the reps that I worked with. They told me what my payment plan was going to be. The cost has been good, considering the quality of the service. I’ve been working with National Debt Relief for a year and a half and I’m still in the process of completing the program, but it has helped relieve my debt so far and the ongoing customer support that I have received from them has been good. I’ve been happy with my experience and I would tell people that National Debt Relief has a good program.
Reviewed Sept. 2, 2018
The housing market crash in 2009 threw me behind on my credit cards. I tried to do a refinancing with Navy Federal but they wouldn’t do it, so I got online and saw National Debt Relief. The enrollment process was simple and clear. Then I dealt with a variety of people. They would call me whenever they made a deal with the company to let me know of the offer that they got and if I wanna proceed. I’d say yes or no and then they would take it from there. There are a couple things that I don’t quite know though until something happens, so I’m constantly monitoring the account. I know that NDR is working on it, especially with my Navy Federal accounts but I haven't made any payments on at least one of them. I'm wondering what the status is, so monthly updates would be helpful and would ease the mind a little bit.
However, for the account they just secured or finalized, I have to pay extra $60 to $70 dollars until January because they said there wouldn’t be enough money to take of care of the payment and service fee. They take a 20% service fee. But if they get a reduced amount to be paid off, they should either make it a 10% of the original amount or take the 20% of the amount that they settled for. One of the loans that I had was $8,000 and they had taken 20% of the 8,000 but they settled for less than 4,000. Why am I paying extra on top of this? I’m paying about 850 but the payment is only about 730. But National Debt Relief cleared a few things already and I have only two accounts left. Those last two are really big so they’re saving those for last.
Reviewed Sept. 1, 2018
I was completely impressed with their service. They were professional and courteous, but at the same time, they went out of their way to understand my problems and to make me feel comfortable with the decisions that I was making. They explained everything in detail and answered all my questions. They put all of my worries to rest. They were the best news I have had in a long time.
Reviewed Sept. 1, 2018
I have nothing bad to say about the customer service I received. Everyone was super kind and understanding, as well as willing to help. All my questions were answered, and I feel extremely confident that I will be able to get my debt resolved.
Reviewed Sept. 1, 2018
Both agents that I talked to were very knowledgeable and professional. They answered my questions, to my satisfaction. I was able to do all transactions on the computer, which was so convenient. I was amazed at the short time limit that I had to wait for an answer to be accepted or not. Both agents were very encouraging.
Reviewed Sept. 1, 2018
I want to say Christopher and the welcome service representative has been great to work with they have made the process easy and have been extremely helpful. When I have the chance to recommend NDR I will take the opportunity to do so.
Reviewed Sept. 1, 2018
Thanks for all that you do. So far I am still a little apprehensive and am not sure what to expect. The confirmation call on Monday was ok, however the person called read the materials so far that I thought he was rushing to get off the phone to go do something else. I did not feel value and am not sure if I should have been.
Hello Mary,
Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Sept. 1, 2018
Great knowledgeable people. The people knew about how to help me with my situation and make me feel at ease. They took their time to read through everything with me. I hope that everything will be just as fine as when I first spoke with them.
Reviewed Sept. 1, 2018
I was looking to get out of some debt and I saw National Debt Relief's ad online. They have a good rating in Better Business Bureau. When I enrolled, we talked about what all I had and what we needed to pay off. Then they set me up and it was really quick. NDR gets settlements for me and they have been really good about getting good deals. Their reps call me whenever I have an offer to settle a debt, then I talk to them about it and what it is gonna cost. I pay twice a month to pay the amount that they quoted me and it withdraws automatically to a savings account that they run.
Being on the program has paid off four debts for me already in just the last year. I've also got arrangements that had my payments brought down and the amount I owed was cut drastically. Plus, they've got my biggest debt that's gonna be settled this summer, so things are really going well. I'll be out of debt within the next two years. It has been a really good experience overall and anyone who has the same debt that I had should give NDR a try.
Reviewed Sept. 1, 2018
National Debt Relief did a lot of advertising and they seemed to have a good rating. I was hoping of being able to combine some bills to get just one payment and it appeared that they were willing to help me out with the situation I need to be helped with. Initially, I started out making a $349 payment. I was making myself a decent money then. However, I don’t make that kind of income anymore but National Debt Relief is still trying to have me pay that kind of money every month to get an account built up, which is something I should do so they can settle with the creditors.
I had to call them month after month and tell them that I can't afford that kind of payment. After November, I don't know whether I'll stay with them or not. I may seek other places that could help me out with the same thing I got right now. National Debt Relief does a good job, based on what I had experienced with them so far, but it's becoming more uncomfortable with the kind of payment they're expecting me to make.
Reviewed Aug. 31, 2018
Your tools look really handy. Im a little nervous about the negotiating process and the adverse credit while waiting to reach a settlement. We will see how it goes. One of my creditors said they wont work with you and it makes me nervous.
Reviewed Aug. 31, 2018
Very helpful team. Easy onboarding. Very responsive. Love the Legal & Credit Repair packages. Would refer to a friend or family member if they were considering. Overall, a painless experience thus far. Every NDR representative is friendly and knowledgeable. Looking forward to a great path to being debt-free.
Reviewed Aug. 31, 2018
I was provided with a very great service representative. She was very helpful and knowledgeable, and was able to answer all of my questions. She took the necessary amount of time to explain everything as clear as possible. After speaking with her I now have a clearer understating about my agreement with the National Debt Relief program.
Reviewed Aug. 31, 2018
My experience has been outstanding. The different associates that I talked with were quite knowledgeable and kind. I felt like things were spelled out clearly and I look forward to the future working together toward financial freedom. I would recommend for people to check this out if you have lost hope.
Reviewed Aug. 31, 2018
This is my 2nd attempt to fix my situation. I've been contemplating filing Bankruptcy but decided to give this one more try. Brian & Keith made my re-enrollment process seamless, professional and friendly. I am excited to be a "graduate" of the program.
Reviewed Aug. 31, 2018
Simon handled my welcoming call and was very clear and thorough. Definitely happy with the process of National Debt Relief so far. I look forward to getting this stress off my back knowing that I have a team of people behind me so far.
Reviewed Aug. 31, 2018
I had a very positive experience with Tionna and her associate. This is a big step for me and they put me at ease. I appreciate that very much. These two ladies performed their jobs with the highest professional behavior.
Reviewed Aug. 31, 2018
Both woman were very friendly & informative. Krista & I don’t remember her name. Krista spent a lot of time making sure I understood everything. The only negative is with the concept not the people I worked with at all.
Reviewed Aug. 31, 2018
My experience with the consultant was great. Ms. Geri ** was very thorough with the information as well as patience. The welcome call was very thorough and she was also patience with any additional questions I had. I would recommend this program to friends and family.
Reviewed Aug. 31, 2018
I liked Jose, also Diana. She is very patient and all business, all the way, very exact and thorough. It was very nice working with her. I would recommend NDR to any of my friends, also. I would give NDR a five STAR. Also I would give Diana a FIVE STAR.
Reviewed Aug. 31, 2018
Dwight was very helpful and walked me through each step. Would highly recommend this service to anyone who is experiencing difficulty with their finances. We were able to completed all transactions within a half hour. I look forward to completing the program with a minimum of problems from my debtors.
Reviewed Aug. 31, 2018
Being extremely nervous about my circumstances, all NDR associates were patient and thorough. They answered my questions and followed up with me immediately. So far, so good. I just got started. I'm a bit frightened, but they've done all they could to assure me that the process will be handled as effectively and efficiently as possible. I hope I'll be able to settle down soon. They need to add state license number to the agreements.
Reviewed Aug. 31, 2018
Everyone I have talked to throughout the process has been extremely friendly and patient. I have been impressed with their knowledge and clarity of the program and ability to answer all of my questions in a friendly manner. Everyone has been extremely helpful, you have a great team!
Reviewed Aug. 31, 2018
It was a great start to working with your company. Your agent was fantastic and very helpful. She was attentive and very informative. She answered all my questions and was very kind and patient with me. A great person.
Reviewed Aug. 31, 2018
The people that I talked to were very patient with me and I am so happy to get out of debt in 46 months. Like the ability to be able to contact customer service when I have questions and not having to deal directly with my creditors. Thank you.
Reviewed Aug. 31, 2018
Today is my first official day. Up to this point, I've received clear, straightforward, professional service. I choose this organization, because of the many great reviews from other customers. My goal is to graduate from this program and manage my finances, to avoid future financial issues.
Reviewed Aug. 31, 2018
My experience with National Debt Relief so far has been amazing. Everyone I have talked to has been very nice and professional. They answered any and all question or concerns that I had. When you call them for any reason there are absolutely no long waiting times.
Reviewed Aug. 31, 2018
Was a great experience. Very well explained. Very kind. There wasn't a question I could ask at the end. That's how well they explained everything. I would tell friends or family about them. Thank you so much for all the help.
Reviewed Aug. 31, 2018
I am new to the NDR program and I am still learning and navigating my way through it. The NDR customer service representatives (CSR) are patient, knowledgeable, friendly, and are goal and mission driven staff. Their services are readily available as soon as I dialed their number. The staff are willing to provide their time and utilize their expertise in their field to assist customers such as myself.
I would like to specifically recognize a CSR named Angelique. She assisted me professionally and I am pleased of her service and the outcome. She has answered my questions and concerns completely and patiently. I am grateful for NDR and their services, but most importantly, I would like to acknowledge the CSR team who assists thousands of Americans who are getting a fresh start to paying off their debts every day.
Reviewed Aug. 31, 2018
It is such a relief to have a company that is there to support you and help you move forward with getting out of debt. Helping my family move forward with our dreams to a better life. Thank you so much!
Reviewed Aug. 31, 2018
Lawrence took the time to go over everything about this program and made me feel very comfortable on the steps to fixing my credit. Very thorough. The woman who did my follow up call, whose name I did not get, was very nice and informative as well. Thank you National Debt Relief and I look forward to being on the road to fixing my credit with you!
Reviewed Aug. 31, 2018
Both Teddy and Laura were very helpful explaining the program to me and signing me up. Neither were judgemental or rude. They were kind and patient. I am looking forward to getting my debts paid off and getting out of this overwhelming hardship. Thank you NDR.
Reviewed Aug. 31, 2018
From the first phone call until the welcome phone call, I had only great service, courteous customer service. So polite and so friendly and so very helpful. They explained everything and did not mind answering questions. I will definitely tell my friends of this service. Thank you.
Reviewed Aug. 31, 2018
I'm not really sure how to express the relief I feel about joining this program. Every step of the way was explained in detail including expectations and future goals. I'm not going to lie, I am still very nervous but I'm assuming this is normal in regards to such a big decision. I strongly recommend this group.
Reviewed Aug. 31, 2018
Everyone involved were so gracious and kind in helping us make the first step in getting out of debt. They took time to really hear our problems and worked with us to solve those problems and get into the program.
Reviewed Aug. 31, 2018
The Rep that took my request was so polite and gentle. Talked about the whole process smooth and easy to me and she gave me all the chances to ask questions. As the discussions goes further she tried all her best to make sure I understand the whole process. Thank you.
Reviewed Aug. 31, 2018
Erica and Brandi were absolutely amazing! They made me feel comfortable and they were so professional but still very relatable and genuine. They made me excited about my journey within the program despite the possible cons. Although I won't completely trust the program's capabilities until I see progress. If the customer service continues to be this fantastic it will definitely make it a much better journey. Thank you ladies!
Reviewed Aug. 31, 2018
Sam ** was extremely helpful and patient to answer all our questions and concerns. We felt very comfortable to enter this program knowing that our best interest is at heart and that we completely understand all aspects of the program.
Reviewed Aug. 31, 2018
I been debating to start their service. I inquired and Gilbert was so straightforward that i didn’t have to doubt to make the change. My interview was as well explain there was no doubt. In need for some help National Debt Relief is there to guide me.
Reviewed Aug. 31, 2018
I was skeptical but after talking with representatives I was not nervous. I felt very good with their answers they gave me. They explained things so I could understand them. It's sure feels good having help. I was stressed some about my debts. I know things will get better as we go. It will feel good. It's nice having someone to support in my time of need. Thank you debt relief.
Reviewed Aug. 31, 2018
My experience in National Debt Relief customer service is good and positive. They're very easy to talk to, very helpful, and very informative. I like that they verify my identification many times. I would definitely recommend this service to anyone.
Reviewed Aug. 31, 2018
Jeremy was the one assisted me and he's very accommodating in every way, answering all my question and making me feel better even though I'm worrying about my debt that with National Debt Relief I am on good hands to be debt free.
Reviewed Aug. 31, 2018
Explain things in a way that I could understand and took time to answer my questions very polite. Explain the process and what I should do if I get phone calls from my creditors. She also gave me recommendations on how to pay my debt off faster if I was to get more money in the future.
Reviewed Aug. 31, 2018
From the time I signed up with NDR I have received superb customer service. The financial consultant I worked with explained in great detail what the program would offer him and explained all the steps I needed to take to be successful in paying of my debt.
Reviewed Aug. 31, 2018
Debt specialist, Geri **, was very knowledgeable and professional from the beginning. She provided me with all of the specifics to help in choosing the appropriate plan for my financial situation and the next steps of enrollment. Additionally, Kiara **, in customer service was professional and answered all of my questions during the welcome call. I am pleased with my choice to utilize NDR's services!
Reviewed Aug. 31, 2018
National Debt offered to help me reduce my debt. They explained everything well and then, they offered me accessible payment every month. If I cannot make the payment every month, I can call early to change the date. I agreed with them because it’s good for my situation. I recommend National Debt Relief. They're doing a great job.
Reviewed Aug. 31, 2018
The interests on my bank credit cards were killing me and no matter what I paid, they weren't going anywhere. Everything was going up instead of down. I decided on using National Debt Relief and they did the debt consolidation for me. Right now, they are paying off the value of my debts. When I enrolled, my rep told me what I needed to know and what was gonna happen exactly. She took care of everything and I was very happy with her. NDR worked on my payment plan extremely well, too, and for the quality of service that I am getting from them, the cost of their service is awesome. They do what they need to do and I'm satisfied overall. Working with them has been relaxing and I don't have to worry about anything.
Reviewed Aug. 31, 2018
We were in a lot of credit card debt and were just paying the minimum on our cards for a long time. We checked National Debt Relief out online and they seemed like a good company. Enrolling with them was easy. They always say you can check your thing online, but being the age that I am, I’m not really a big one for doing stuff online. It might be better if they’d mail me a statement that I could see. Being with NDR has stopped people from calling us as much and has relieved stress. Their negotiators have negotiated three different settlements for us and we're about a third of the way done. They'd send us an email, we'd call them and they'd talk about what they had done. Then they'd ask if we approve it. If I had questions, I just called and asked them and they have always been efficient in calling me back. I’ve been very satisfied with my experience with NDR.
Reviewed Aug. 30, 2018
My call for credit card relief was satisfied by the very complete program that National Debt Relief has. My questions were all answered honestly and professionally from my first call. I'm enrolled in a 36-month program that is designed to have me debt free on completion. I'm very satisfied that with the support I'll receive from NDR the burden of my debt has now become manageable. They've provided the support and breathing room I was unable to accomplish on my own. Thanks NDR for having a program that's so complete and easy to follow. I appreciate you guys.
Reviewed Aug. 30, 2018
Very detailed in describing the process, what to expect, how to enroll and proceed with the process after enrolling. Diligent and timely communication. Understanding and patient when addressing concerns and questions. Made it a very fast and easy process, helpful during a stressful time.
Reviewed Aug. 30, 2018
Big relief taking stress off and giving me peace of mind getting help to get my debt paid without paying thousands in interest. Thank you Joseph and Laura. I would recommend this institution to all who need help with getting their debt paid without paying a ton of interest and settling the obligation that they have gotten into.
Reviewed Aug. 30, 2018
The call finally arrived about an hour or so later. This woman sounded different because she was somewhat hard to understand and had a slight 'bite' in her personality. Now and then I felt she was talking down to me, but hopefully it was just my imagination.
Reviewed Aug. 30, 2018
After contacted few companies I decide to start working with NDR. Since the beginning three weeks ago spoke to Mr. Anthony ** regarding my debts concern, he was very patient with all my questions and answered in a very good manner, professional and give me a good results to start working with you. I starting the signatures yesterday and completing the program successfully. I also wants to thanks all the specialist that worked with me during this process. I know this is only the beginning. Thanks again to NDR.
Reviewed Aug. 30, 2018
Polite and very helpful. Pleasant and easy to talk to. Explained everything very well. I am a private person that encountered some hardship and therefore fell into behind on my bills. That's why I joined the program. My goal is to be debt free and to repair my credit, so I can buy a house in 2 years.
Reviewed Aug. 30, 2018
Everyone I have spoken with has been very meticulous with their explanations, and making sure I understand the process. This has been a very effortless and straight-forward process. I am appreciative with how painless this has been. This is a trying time for my family and it’s been a pleasure being able to deal with people who understand.
Reviewed Aug. 30, 2018
Great experience, thru the process, very nice and professional people, they explain everything very well and all very clear and understandable, definitely will recommend National Debt Relief to family & friends. Online set up is very nice. Great job.
Reviewed Aug. 30, 2018
I was nervous about this but they all answered my questions and right way. I do feel confident that this company was the correct choice! I have already shared with a good friend of mine my experience and told her she may want to look into this also.
Reviewed Aug. 30, 2018
Extremely courteous, knowledgeable, and professional throughout the entire process. Easy to follow instructions and an array of tools and information to help you become successful in the program. I look forward to working with the entire team. What a fantastic feeling to have my accounts negotiated and finalized for payment reduction. It makes me feel like a new person with more peace of mind. Thank you from the bottom of my heart.
Reviewed Aug. 30, 2018
The whole process is overwhelming and I am putting my trust in your company, which is scary. That being said the people I spoke with were very nice and willing to take their time and answer any questions I might have.
Hello Jan,
Thank you for putting your trust in us. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5-star experience for every client as they move to a debt free future.
Reviewed Aug. 30, 2018
Joel was wonderful in helping me through the process of how much debt I had and how much I could save going through your program. I am relieved to know I will finally be getting out of debt without taking out another loan, especially something that has a zero interest rate. I can't thank him enough for his hard work and thoroughness.
Reviewed Aug. 30, 2018
The customer service was excellent. Very explanatory about what this plan can do and help with my debt relief. The 2 gentleman I dealt with today were very well mannered and had amazing communication skills. I cannot explain how happy I feel at the moment! Thank you!
Reviewed Aug. 30, 2018
Krystal was very knowledgeable and professional. She presented the program to me in detail. Since I am new to this program, I didn't have any questions at this time. I think I am going to like working with Krystal and the customer service team.
Reviewed Aug. 30, 2018
I've only just begun my start to getting debt free, but I am already feeling very confident with my experience from NDR already! The guys I have worked with have been very thorough in explaining how the program works. I know they are there for whatever I need or any questions I have!
Reviewed Aug. 30, 2018
This was an easy process to start and very professional. Looking forward to being debt free. The person who got me approved was easy to talk to and professional. Welcome call was easy and fast and shared important information with regards to this process.
Reviewed Aug. 30, 2018
I was very impressed with Dean and his helping and explaining everything to me so that I would understand things more clearly. I would recommend National Debt Relief services to others. Even when I talked with the legal department they were very helpful also.
Reviewed Aug. 30, 2018
I'm new to NDR, however, my experience thus far has been very pleasant. I'm hoping for great success with this company and their guidance. My ultimate goal is to be pretty close, if not, completely debt free from credit cards and loans at the end of the 40 months.
Reviewed Aug. 30, 2018
Everyone I spoke to while signing up for this service was very friendly and very informative. They answered all of my questions in a timely manner and help me fill out all the forms accurately so it didn't take longer to get enrolled in the program.
Reviewed Aug. 30, 2018
Keshan’s was extremely empathetic to my situation. He didn't make me feel bad about having to consolidate my debt. He was knowledgeable and answered all my questions with confidence. He was courteous and called back at my conveniences. Thank you for helping me. I feel like there is a light at the end of the tunnel to my debt.
Reviewed Aug. 30, 2018
So far I am satisfied with the process & tools available to me to manage this process. Thank God there are options out there for people who get in over their heads. I look forward to settling this debt & living a normal life.
Reviewed Aug. 30, 2018
Very friendly and helpful during a terrible time makes it a lot easier. I appreciate this team while I am going through this painful process. Know you have to start all over when you're 52 isn't a good thing to go through.
Reviewed Aug. 30, 2018
Awesome customer service and great communication. Very informative and committed to actually helping out. Very satisfied and would definitely recommend to anyone else in need. They also have lots of other great programs to help bring back financial situations in good standings. Look forward to working with them.
Reviewed Aug. 30, 2018
Everyone did a great job. Very helpful and knowledgeable. They answered all questions. We look forward to working with you. This is the help we were needed. Everyone took the time to explain everything involved and to make sure we understand.
Reviewed Aug. 30, 2018
It was awesome. I loved how easy it was. Everybody was kind and helpful. I don't have much more to say. It is always easy to get into debt but hard to get out of it. I picked credit karma because of their great ratings and they held up to those high ratings.
Reviewed Aug. 30, 2018
I really like the service and I'm thankful everything that going to happen here for after. I know that the road ahead is going to be tough but it going to all worth it at the end of all this. I hope that I will never be in this position again to learn for this.
Reviewed Aug. 30, 2018
Excellent customer service throughout a very difficult process. We cannot thank you enough for the fresh air we can now breathe on our way to becoming debt free. We have had difficulty keeping head above water until we found this program. Thank you!
Reviewed Aug. 30, 2018
I specifically want to thank Elliot ** for his help with getting my NDR account set up, making me feel like successful person rather than scum. He was always considerate and I appreciate it. Although I am not deeply in debt and have been able to keep up with my payments my debt has weighed heavy on my mind and has made it very difficult to save money for car repairs and other needs. Knowing this debt can be gone in 30 months is a huge relief!
Reviewed Aug. 30, 2018
Great company, explains what's happening and will happen. Takes the time to answer questions and they give solid answers. Reviewed all documents with me while walking me through the process. I look forward to working with them to resolve my financial issues.
Reviewed Aug. 30, 2018
Very nice and helpful. Made everything very understandable. Can't wait to start my journey to resolved debt. Quick and easy beginning process to all of this for my overall goal. Hope they continue to be helpful! Thank you.
Reviewed Aug. 30, 2018
Thank you for all of the great help. You have made me feel so much better. My days are better knowing there are people out there willing to help out people like me. I am waiting to work your company through everything.
Reviewed Aug. 30, 2018
My experience with the sign up process was very pleasant. Kenny was very kind and understanding and thorough in helping me figure out what program I was eligible for. My Welcome Call Rep (I can't remember her name) was very polite and thorough in answering all my questions and explaining what I am to expect in the upcoming months and until completion of this program.
Reviewed Aug. 30, 2018
I was satisfied with the program. The only difficultly I had was the people that I spoke with talked too fast and too low. The program appears to be the best way for me to get some debt relief. Thank everyone for their help.
Reviewed Aug. 30, 2018
So far so good. I appreciate the representatives being thorough and patient while answering my questions and helping me understand program. I feel confident that there will be a resolution to my credit debt. It has been convenient and running smoothly so far as it’s a stressful situation. I’m happy with the ease of the operation thus far.
Reviewed Aug. 30, 2018
I was very impressed by the thorough explanations I was given regarding the entire Debt Relief Agreement and the follow up phone call the next day. I was in deep credit card debt due to medical issues and using the cards just to buy food and other necessities. I have never been more stressed in my life but thanks to you I have a sense that I just might survive this mess. Thanks for giving me HOPE.
Reviewed Aug. 30, 2018
All the representatives where helpful in my understanding of the program and help me with all the questions I had. I am sure I am in great hands to reach a debt free financial future and I am sure your team will help me in the best way possible.
Reviewed Aug. 30, 2018
My experience was very informative and comfortable. Well informed of all of the details. I was impressed with all of the guidance and I feel confident that I will come out ahead by signing with this company. My debt will be eliminated in 36 months to my understanding and that is the ultimate goal.
Reviewed Aug. 30, 2018
Oleg was great. He explained everything to us and made our stress go away. I was very Leary about going with a debt company at first but I will definitely recommend NDR to anyone who needs help. Now that I can breath again I will make sure my finances don't get out of hand again. But at least I know that I have a company that has my back if ever I would need it.
Reviewed Aug. 30, 2018
As of time of placement I have had a great experience. Every one has been very pleasant to deal with. Thanks. I needed help with my debt. I need my credit score to improve. I'm hoping to learn a lot from this situation and carry it through life.
Reviewed Aug. 30, 2018
The agents were very thorough and worked with me every step of the way. I really felt comfortable about the loan. Plus the money I’m going to save is amazing. I built the debt last winter living in Denver and my jobs were seasonal. Now I can look forward to being debt free.
Reviewed Aug. 30, 2018
I was treated and talked to like I really mattered to everyone. And everyone did above and beyond to make sure I was happy with what they were offering and to make sure I understood to the fullest what I was signing up for! Would definitely recommend you guys to anyone. Thanks a ton!
Reviewed Aug. 30, 2018
Chantel was by far the best. Super empathetic and helpful. Made sure I was the most comfortable during such an embarrassing hardship. Just so happens we know each other and what a coincidence my application was send to hers. It’s like NDR was meant for me! Thank you so much!
Reviewed Aug. 30, 2018
Our representative was Carla **. It didn't take her (or us) long to get to the bottom of our financial problem. She was very nice and explained things where we could understand what was going on and what was going to happen step by step.
Reviewed Aug. 30, 2018
Ryan and Tania ** were great explained everything in detail. Would recommend to friends. They were not pushy. Very friendly. I was at a total loss until they explained the program to me now I feel better about this. Thank you.
Reviewed Aug. 30, 2018
I had a wonderful experience from start to finish. Without the help of the two women that walked and talked us through everything I don’t know where I’d be. They explained it all very thoroughly where we understood it all and were there to answer any questions we may of had. Well done ladies.
Reviewed Aug. 30, 2018
I knew I had a very real problem with my credit card debt and did a great deal of research on reputable debt reduction companies. NDR was listed as the most highly recommended company on the 10 Best Debt Consolidation Companies of 2018 on the Consumer Advocate website with glowing customer reviews, so I felt very confident I was choosing the right company. From the moment I talked with Adrian **, Team Lead / Certified Debt Specialist, I knew I was in good hands. He patiently went through all the details and answered all my questions and demonstrated that he really was a true professional in this field. It was a big step for me, but I feel confident that I am truly on my way to being debt free!
Reviewed Aug. 30, 2018
Patience and total understanding of my situation. Very thorough on how they explained the program to me. My questions were answered with clear and concise answers. I am aware of what to expect from my creditors while negotiating. I would highly recommend this program to anyone needing assistance.
Reviewed Aug. 30, 2018
It was very easy and fast the solution to my problems of debt, good attention and excellent treatment. I would recommend it for financial problems debtors. And the attention span is minimal, so what's that kind of service.
Reviewed Aug. 30, 2018
It was a great experience. Everything was explained very clearly and thoroughly. Everyone I talked to was very friendly and sympathetic to my situation. My wife and I now have greater piece of mind knowing that someone will help us to get back on track.
Reviewed Aug. 30, 2018
Everything was great. All agents very informative and knowledgeable. The agents were all friendly and seemed happy to be able to help with the process. Thank you for helping me get debt free. That’s all that I have to say.
Reviewed Aug. 30, 2018
We were making the minimum payments and not able to catch up with our debts so we went with National Debt Relief since they're based in Texas. During the enrollment process, I filled out some forms and gave a Power of Attorney to look through certain things. Everybody I've spoken to has been knowledgeable about everything that was going on and they were polite too. I was comfortable working with them and the cost to everything that I got was good. I've got about three months before I'm totally debt-free and I would suggest NDR to other people if they’ve got no other options.
Reviewed Aug. 30, 2018
I went through a divorce and I was in the hospital for a week. I got behind on everything. I did some research and read some reviews and National Debt Relief had better reviews at that time. I then enrolled for their debt relief program and the process was easy to follow. They tell you upfront that the more money that you can put in your account, the better and the sooner that you can get the debt paid off. However, they were not as upfront with their fees and stuff that they take out of your account for themselves. I tried to get them to lower the payment because I'm not working. However, they told me that they can only do that for a short period of time and then they would have to go back to the regular.
No one keeps in contact with me. Whenever National Debt Relief got a debt settlement, they send a blanket email saying, "Hey, do you agree to this?" I thought they would be able to settle some debt sooner than what they had told me in the beginning, but they haven't, so I'm a little disappointed with all that. Then, they're not very good to respond. I've sent emails to them asking them what's the status of some of my outstanding debts. I also asked them about an over $900 fee that they took out of my account and I never got any response.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.
Reviewed Aug. 29, 2018
Both Shawn ** and Terry ** explained the program and what I heard from Shawn was repeated by Terry so I don't feel like I'm hearing two stories. As I had some concerns regarding other debt companies, Shawn explained what makes NDR unique. Terry answered my questions and provided great information.
Reviewed Aug. 29, 2018
From the beginning of the process, all individuals I spoke to were helpful and supportive in this difficult decision-making process. So far, I have no concerns and feel that my best interest was put first before anything else. All individuals were attentive to my questions, concerns, etc., and were willing to go over information with me without rushing through. Very pleased.
Reviewed Aug. 29, 2018
I am glad I chose NDR, for my credit relief program. Everyone that I talked with were very nice and knowledgeable. Their explanations were very clear, and they supplied me with all the necessary information. I would highly recommend NDR to someone that needs your service.
Reviewed Aug. 29, 2018
Everyone is so nice, and knowledgeable. They also make sure that you are comfortable and know what is going on at all times, that way you aren’t left in the dark. I am so glad I chose to go with National Debt Relief.
Reviewed Aug. 29, 2018
I was treated kindly and respectively. I can honestly say that this was the best experience I have ever received over the phone. To be able to have this assistance for my debt is a major relief. Thank you to those who helped me get the help I needed!
Reviewed Aug. 29, 2018
As I write these comments I write them with the joy of relief. I am so pleased with the help I received on today. Everyone was respectful, helpful and understanding of my needs. Thanks again for a job well done. Outstanding customer service!
Reviewed Aug. 29, 2018
When we found National Debt Relief we found the answer to our prayers. My wife had lost her job and we were in a lot of debt. We didn’t have the money to pay all of our bills and had been turned down by EVERYONE for a personal loan to consolidate our debt. National Debt Relief helped us cut our monthly credit card payments by nearly half and gave us a payoff date to being debt free. That’s EXACTLY what we needed. The process was smooth and easy and our rep was very helpful and knowledgeable.
Reviewed Aug. 29, 2018
When contacted by National Debt Relief, the folks that contacted me were very friendly, answered All my questions, offered suggestions, and went through every form with me. Very professional. I would recommend them to anyone.
Reviewed Aug. 29, 2018
My experience with NDR was exceptional. Both the women I spoke with had such great tones and described the entire process extremely well! They made certain that I understood everything all while making me feel relieved! I'm very glad I took the steps to take charge of my debt and I’m glad NDR was there to help!
Reviewed Aug. 29, 2018
Not a situation people want to go through, but this still managed to be an enjoyable experience. Very thorough explanation by both representatives on guiding me through what could have been a painful process. Their knowledge & patience was most appreciated.
Reviewed Aug. 29, 2018
Welcome Call - Very professional, helpful and knowledgeable about the company. Ready to answer any questions about my debt and how National Debt can help me get back on my feet, explained how his company works, and that I can cancel at any time.
Reviewed Aug. 29, 2018
I am hopeful the way I trust your company same way you will help me out to achieve my goal & help me to rebuild my credit score back again & I will be free of debt at the end of program. I will try my best to fulfill my responsibility regarding the payment.
Reviewed Aug. 29, 2018
Both representatives Oscar & Shari were very polite. They answered all my questions to my satisfaction. I feel confident that your company can help me. I am looking forward to completing this process & become debt free. Thank you for your time & patience in answering my questions.
Reviewed Aug. 29, 2018
I was very hesitant to doing this very important approach. I do not know what to expect but the high level of ease, non judgmental approach during the first lines of conversation made me feel at ease. Financial undertakings are not always easy. Open minded, step by step, easy phrases making sure it is completely understood. The ease of digitized documents is such a relief and made the transaction better.
Reviewed Aug. 29, 2018
When finally making that decision that I was way over my head in debt and making that first reach out, the phone call I received from Dean was great. He understood my situation and answered all the questions I had. Thank you!
Reviewed Aug. 29, 2018
National Debt Relief manager and associates were very knowledgeable about their product and provided me with answers to my questions, got me started on the path to financial freedom. I look forward to working with them helping me clear out my debt.
Reviewed Aug. 29, 2018
Katie ** originally talked with me about the program. She was very thorough and explained the program in great detail. She was courteous and friendly. Terri ** then called me about some details I needed to have and again, a very courteous and friendly person and was extremely patient and thorough with answers to my questions. Thank you!
Reviewed Aug. 29, 2018
Working with them was easy, stress-free and made easy to understand. They were more than helpful, gave great explanations on what to expect and did a wonderful job in negotiating down my debt... especially when compared to similar companies that I looked into.
Reviewed Aug. 29, 2018
This was so quick and easy. Everyone was very helpful! They were very detailed about everything. They assured me that this was the #1 debt relief company and they have helped thousands of people. Hoping this is the beginning of a debt free life.
Reviewed Aug. 29, 2018
Sheryl ** and Welcome Girl are excellent phone communicators of this awesome program! Thank you for the assistance. Very much appreciated! Keep it up! Your voices are the voice of reason and total anxiety-free relief! Thank you, thank you, thank you.
Reviewed Aug. 29, 2018
I was able to get the help required and my questions were answer. Everyone I spoke to was very helpful and made me feel at ease. They are there when you need their help and will answer your questions if you have any.
Reviewed Aug. 29, 2018
Had a great experience knowing what the program entailed. Easy setup and easy to measure success. The agents were helpful and provides a clear plan for helping me solve my issues. The payment solutions are simple and the program offers several benefits that are included in the program with no additional fees. I'm happy there are no hidden fees or closing costs.
Reviewed Aug. 29, 2018
The attention is very kind, they explained to me how things are going to be. I hope everything goes well with this negotiation and get the results I expect. Kalvin explained step by step how they are going to negotiate and that is important to be clear about how the negotiation.
Reviewed Aug. 29, 2018
As much as I did not want to go this route, I really want to be out of debt. Dashawn answered all my questions even when I asked them several times. He was courteous. I was a team lead to CSR so I know customer service when it happens. The welcome call as also completed and Monique went over all the information professionally.
Reviewed Aug. 29, 2018
Everyone I spoke to made sure I understood everything and that all my questions were answered. They took time to listen to me thoroughly and weren’t trying to rush through me to the next person. I would recommend them to anyone in a similar situation to myself.
Reviewed Aug. 29, 2018
Good service - representative was very courteous. She went out of her way to make sure I was comfortable with the agreement. Very nice job in communicating. I would recommend her as an example for all new trainees in your program. Thank you.
Reviewed Aug. 29, 2018
Our specialist, Jennifer **, took her time going over every bit of the contract. This was the second time I had gone thru the process because the first time I freaked out when she started telling me the I wasn't going to be paying my bills for 6 months and that my credit score was going to take a hit. I really took my anger out on her instead of my husband who got us into this mess. I was at a very low point. Our house had burned & we lost everything and were underinsured. It was just the lowest point in my life. Jennifer made reapplying painless. She understood that this was the hardest thing I had ever had to do. She made it so much easier.
Reviewed Aug. 29, 2018
All of the people are very good at what they do. All questions are answered on the spot. The paperwork was easy to fill out online with your help. The entire process was easy to understand and easy to complete. I could not have asked for more.
Reviewed Aug. 29, 2018
Everyone explained everything, as the contract, etc. was a bit timely. Great customer service asking always if I had questions. Thank you for your good service. Brian was a congenial person during the initial interview. Although I'm new with NDR, I think that it is a good thing to do when you have traumatic situations enter into your life. Thank you so much for this.
Reviewed Aug. 29, 2018
I was happy that the person I dealt with was so kind, understanding and accommodating. Working with NDR is a huge weight lifted from my shoulders. While it will be difficult, I know that this is the best course of action for me, and that I am in good hands. The reviews are high for a good reason, and having the the backing of the Better Business Bureau is also a huge plus. I would definitely recommend a friend to the this program.
Reviewed Aug. 29, 2018
Marissa ** was very helpful and helped me understand my options and the way this program works. All of the customer service representatives were polite and courteous. I have already referred some of my friends to this program. I received numerous calls from the reps to ensure that my needs were taken care of.
Reviewed Aug. 29, 2018
Extremely new and scary process for me but they staff has been excellent so far. Kenny pretty much held my hand thru the whole process and he made sure he made everything as clear as possible before I made my decision. Pretty good service so far.
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