National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
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Reviewed July 12, 2019
Both representatives were great. Very patient and very informative in all subjects. Explained everything where I could understand. Worked with me so it was where I could understand it. Emailed and called me when they said they would. Went over all the things I was sighing.
Reviewed July 12, 2019
Everyone was very helpful. They walked me through the process step by step and were very prompt in calling me on the times they said. Would recommend because so far the customer service is really good. The process was laid out step by step and they were sure to ask and make sure that I understood everything they were saying. Very happy so far.
Reviewed July 11, 2019
The people were very professional. They gave me a sense that I can trust them and being taken care of. No hidden agenda. Thank you for your integrity. As a customer going through hardship, we are looking for trustworthy help from company. This company is great!
Reviewed July 11, 2019
Very helpful, knowledgeable, kind and efficient. Very thorough, explicit and dependable. It was a great experience. Can finally sleep at night. Sebastian was extremely efficient and knowledgeable kind and professional. Thanks so much for all of your help and to all of the staff. Will recommend to friends and others in need of this kind of service.
Reviewed July 11, 2019
My experience so far with this program has been positive and given a break from the stress and anxiety of financial debt. Marvo ** was extremely helpful and accommodating to my schedule. Howard (welcome call rep) was also very helpful and professional.
Reviewed July 11, 2019
I have recently signed up and they were professional and prompt with getting back to me. They were friendly and respectful and I would recommend them to anyone. I checked into several debt relief programs and I was very glad that I decided to work with National Debt Relief instead of another company.
Reviewed July 11, 2019
Everyone I talked to was very help and pleasant to deal with and talk to. It was by chance that I came across the ad for NDR. I am so looking forward to moving forward and make the positive changes I need and with all the help and support I feel I can do this.
Reviewed July 11, 2019
Steven and Jasmine were a tremendous help. They answered all my questions. They set up everything for me. So far all the information has really helped relieve my stress and I might actually get some sleep. I believe they should each get a big bonus!
Reviewed July 11, 2019
I had a very good experience. My welcome call from Edmond was so helpful. He answered all of my questions. He explained in detail what I needed to do to get started. Lillian was also very helpful and accurate. She was the one who started me on my path of debt relief.
Reviewed July 11, 2019
I was appreciate all of the help from Warren and Bianca. They were both very helpful. I was impressed with their professionalism. They were not judgemental and were very helpful. I am looking forward to being debt free and they helped a lot.
Reviewed July 11, 2019
Very pleased. Very helpful with my problems and willingness to help cut through the red tape to solve my issues. Didn’t hesitate a second with a question or questions at all. Understandably of my situation at hand. Ok I don’t know what else to say. I am very pleased with the progress of this.
Reviewed July 11, 2019
Wes **, did a fantastic job explaining everything. I don't know exactly what is going to transpire out this, but willing get out of debt. Hope I live long enough. Thanks to everyone. The welcome call helped quite a bit. I will telling all my family and friends about this great opportunity to get out of debt. I hope this really works.
Reviewed July 11, 2019
Manwa ** was amazing. She was very easy to understand, didn't speak too fast and explained everything perfectly with empathy and understanding. She made this difficult decision so much easier for me by explaining all options the way she did. Please thank her again for me..
Reviewed July 11, 2019
I was making payments on my debts, a little over the minimum, but my balance wasn't going down very much, due to a high interest rate. I received in the mail an opportunity from National Debt Relief, to lower my payments and get debt free. I am glad that I decided to pursue it. They have been really helpful and have explained everything in easy to understand terms. I would recommend them to anyone wanting to be debt free.
Reviewed July 11, 2019
I want to thank everyone at National Debt Relief for helping me sign on. This has taken such a weight off my shoulders and is going to make my life better. I will have less stress and be able to sleep at night without worrying which bills I can afford to pay. Thank you.
Bonnie
Reviewed July 11, 2019
When I called to get started the staff were extremely nice, patient, knowledgeable, and helpful. The process for getting started was lengthy but the information was sent to me immediately. The staff walked me through what was needed to get started.
Reviewed July 11, 2019
Simply outstanding services. Easy process recommend your firm to anyone. The service was professional throughout the entire process. The process was explain which even a third grader would understand. I was given all phone numbers in the event the creditors start calling. I was even assigned an attorney if any lawsuits arises. Thanks for the assistance.
Reviewed July 11, 2019
Kudos to Aaron **, great guy with vast knowledge of what entails an outstanding customer service experience. Also to the client success team. Since the first call I knew the level of commitment and how professional you guys are. Thanks!
Reviewed July 11, 2019
The associates who set up my account were very knowledgeable and professional. However, I am new to this type of debt resolution and I am very worried and afraid about all it entails. Before creditors start realizing that I am enrolled in NDR, it's scary to me that they are not getting paid or hearing from me. Just my anxiety, I guess.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed July 11, 2019
The lady I spoke to spoke quickly but clearly. I was able to get through the call in a timely manner. At one point, I either misheard her or she misspoke, and when I asked her about it, I felt she was a bit rude, but otherwise, it was professional.
Reviewed July 11, 2019
Everyone I have dealt with at National Debt Relief were extremely professional, courteous, and displayed a high level of concern to help me with a plan to resolve my financial issues. Anyone who are in the same boat as I am should consider calling to see if they qualify for help from National Debt Relief. I am looking forward to being debt free in a little over three years (3) as opposed to thirty years (30), making only minimum payments.
Reviewed July 11, 2019
Very professional. So far all staff have been very informative, understanding, and respectful. This seems like an excellent program to reduce debt. The staff, services, and process make sense and will reduce my debt fairly quick. I would recommend this debt reduction service to others.
Thank you for taking the time to leave a review this morning. Thank you for recognizing the efforts of our staff and agents as well; they do try their best to exceed expectations and to make your experience as positive as it can be. Please let us know if there's anything we can do for you.
Reviewed July 11, 2019
I'm already feeling a sense of progress knowing I have some help in this process of eliminating debt. Everyone so far has been very helpful and professional. I look forward to working with NDR on my road to financial freedom.
The hardest step is often the first. Now that you've made that initial move, it's now just a matter of consistency and seeing the process through. We'll be here to help you along the way so don't hesitate to reach out if you need anything.
Reviewed July 11, 2019
I am very impressed so far with the professionalism and complete information I have received for this program. The representatives have been very knowledgeable and take their time explaining every aspect of the program. I look forward to a speedy resolution of my debt issues.
Reviewed July 11, 2019
We just finished the welcome call and so far we feel really very good about this. Called another company initially but got a weird feeling about them. Turns out, had we gone with the first company we would have risked losing our secured loans through our credit union which Naya here explained to us. We had no clue! People calling here are already in crisis and want honest straightforward information. Naya and the others we have talked to made us feel comfortable and relieved for the first time in months. We have a long road but at least we have a path to take now. Thank you!
Welcome to the program, Jennifer! We're so glad that you chose us to help you reach your goals, especially since there are other options out there. Please don't hesitate to ask questions and learn everything you need to so you can be successful. We look forward to working with you.
Reviewed July 11, 2019
The representatives were amazing and made me feel comfortable taking this step. They eased all my fears. This step was long overdue and am confident I have made the right choice after being fully informed of the program. I am looking forward to being free of all the debt and worry that has been weighing me down.
Reviewed July 11, 2019
They answered all the questions I had and made sure I knew and understood the whole process. The welcoming process of this program, made me feel secure and have hope. There were no surprises and no extra fees. So far they are great.
Reviewed July 11, 2019
I don't think I ended up saving any money in the end. I began the program with 3 debts totaling $13,800 and settled with $8,700 which is great. BUT there is a $3k fee to participate in the program, and in order to pay off the settlement amount I was told the best route was to take a loan through an affiliate company with an interest rate of 23.46% APR. In addition my credit score dropped significantly because of closing my credit cards AND not making payments on them for 9 months. There is also a W9 given at the end of the year for forgiven debt taxes owed. In my case this amount is just around $400.
So overall, yes it was nice to have one payment per month instead of 3 and I may have saved in interest over time from the credit cards if I had not gone through the program. But as of right now, 2 years after beginning the program I have paid $2,400 in interest on the loan and $3,000 to be in the program. I still have about $8,000 left to pay. Thank God I have a better job now so I can start to knock that amount down quickly, but as of right now the program has saved me a total of -$736 off of my original $13,800. How is that for a saving? My credit is slowly recovering, but nowhere near where it was before AND I am unable to qualify for credit card. So building credit is very slow. I would recommend instead going through Financial Peace University by Dave Ramsey. Absolutely.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.
Reviewed July 11, 2019
So far so good. Welcome call was a little too quick for me and had to repeat several things. Very scripted. So several things I needed to have repeated but only were repeated back to the script. Other than that I wasnt aware of the $12 a month legal fee.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.
Reviewed July 11, 2019
Very easy to understand the guidelines and instructions in completing the debt application. I was pleased that questions I ask were given back in a timely manner. Very professional and I was comfortable in speaking to the agent, Jennifer **. Thank you.
William, we're glad the process seems to have gone so well for you. Our agents try to work with you as closely as possible to ensure your success. Please don't hesitate to contact Client Success if you have any lingering questions or any concerns you need to address.
Reviewed July 11, 2019
I recently enrolled into one of the programs and I am very satisfied and pleased of the great customer service I received and the knowledge and professionalism that the representative gave me when I had questions. I feel very relieved and secured about the decision I made.
Reviewed July 11, 2019
My husband and I are having our 6th child and I am in college and can't get a part time job until the baby is born. NDR made it so easy for us to start our relief program and free up enough money that we can afford to live on one income.
Reviewed July 11, 2019
The only very minor issue is that you all talk so fast on the telephone, being from the South it was difficult at times to clearly understand what was been said (LOL), other than that the experience was good. Everything was explained well and reviewed to make sure that the program was understood.
Reviewed July 11, 2019
When I asked for help with my credit card debts, I was promptly answered. The representative walked me through the process, asking questions to guide me. I was told what I needed to do. I was reassured every step of the way. If I had any questions I was given a number to call.
Reviewed July 11, 2019
I saw the ad in my email and dialed the number provided; I had no prior information about the company. The representative told me what was best for my situation. He was courteous, answered all of the questions that I asked him and explained the pros/cons of this program. I had adequate time to think about it and as he had explained all of the written information in the agreement before I signed. I look forward to a successful end of this program.
Reviewed July 11, 2019
Finding yourself in this position is never easy. Having that weight on your shoulders and not knowing if it will disappear can be agonizing. Working with Jaison was straightforward, less stressful, and liberating than I anticipated. Knowing that there is someone working behind the scenes on your behalf as a barrier is also helpful.
Reviewed July 11, 2019
I saw National Debt Relief's ad online somewhere, then read about them and some reviews and used them because of the reviews. They asked me about my situation, how much debt I had, how many different accounts, and what type of debt it was. Then, they said that they could work with those banks and told me exactly step-by-step what to do when dealing with a bank with multiple calls if the bank was gonna try to transfer to a debt relief company or a collection company. They told me what not to say and what to say so that I don't put myself in a bind. The enrollment process was fairly straightforward and quick. They're a company that wants your business and once they get you, they wanna get you in there and make sure that you don't go anywhere else.
The program worked really well and making payments was very straightforward and easy. I’m 60% through and almost out of debt now. The negotiators were very helpful. When talking to them on the phone, they always seemed like they cared. And they always seem to try to help. They were well-mannered and I didn't feel pressured too much, which was good. Since I had made all my payments on time, I could get a loan to consolidate all of the outstanding debts as one debt payment that would have been a little lower than what I was paying right now, but it would have extended the time I had to pay off things. It was a little weird. They're a debt relief company that used a loan to get out of the situation in almost the exact same amount of time. Everything else was good though.
Also, I didn't realize that if you have a checking or savings account with the same company that you owe money to, they can go into your account and take the money. I suggest everybody needs to know that right up front. Working with NDR gave me a lifeline to get out of the debt spiral that I got stuck in with high credit card payments. Plus, I had quit using credit cards so, I’m no longer going into more debt.
Reviewed July 11, 2019
I saw the commercial on TV and signed up with National Debt Relief. During the enrollment process, the reps let me know all the stuff I had to do and the papers I had to sign. I would call and they would tell me that they were negotiating. The first three went pretty quickly and I don’t know why they hanged up on the last. Actually, I refused one of them. I just couldn't pay what they wanted at the time. So, they resubmitted it, and it took forever for them to come back and agree. I was comfortable with the process although quite naturally, when you get involved with something like that, you have your doubts if it was legit. But it went smoothly and I was satisfied with it.
NDR helped me quite a bit because the interest from the credit cards were eating me up from just paying straight. I paid pretty much all of them off through NDR and they helped me get out from under some debts that I was gonna pay for about 10 years. They said I have graduated the program but there was one account that they were not making a decision on. So, I got with them and they paid them off. I'm now paying Liberty Lending and I should have them paid off probably about mid-2020. Working with NDR is moving me forward to meeting the goal from what I'm trying to do. I believe in paying my bills and everything, but I thought that was kinda unfair to have. Here you are making your minimum payments, sometimes over your minimum, and you're still not getting any relief. NDR just helped me move on with my life.
Reviewed July 10, 2019
Everything was explained in great detail and all questions were answered well. All information was given through email also so you identification was well protected. Felt very comfortable with this whole experience. I am looking forward to being debt free and in charge of my finance again.
Reviewed July 10, 2019
The agent was very informative and explained what was going to happen. They answered all of my question professionally told sent me email in an email details to the set my account online and the payment to be made. The follow up call the next day was very detailed.
Reviewed July 10, 2019
Everyone that I have come into contact with has been extra friendly and ultra helpful, which has helped tremendously with peace of mind. Not to mention the money NDR will be helping me save long term. Looking forward to working with NDR the next few years.
Reviewed July 10, 2019
Everyone that I have been speaking with is very helpful. This is a very hard scary thing to go through and everyone has been very reassuring so far. I am hoping for a successful outcome to all of this. I am just starting the program.
Reviewed July 10, 2019
My experience was awesome!! They explained everything and never judge. I would recommend anybody who wants help to go with them. I am ready for this to be in my past and only make positive decisions. I am happy to take this first step.
Reviewed July 10, 2019
Give me peace of mind to know this company which can help me. Every person I spoke to was helpfully in explaining how the programme works. I was able to ask questions and satisfied with answers I received. I would recommend them to anyone who is interested in getting out of debt.
Reviewed July 10, 2019
Of course I looked them up and saw amazing reviews. I'm very sceptical and proud, but life happens, and they are very aware of this fact. Super nice, professional, and such an easy process. I should have called months ago.
Reviewed July 10, 2019
Fast, easy and now on my way to debt relief. Excellent customer service agents. Polite, they were patient. Was all completed in a short amount of time. I am so relieved and can now stop spending so much money on interest.
Reviewed July 10, 2019
I would highly recommend National Debt Relief to anyone that is need of service to resolve a little or a lot of credit card debt. They truly seem like they care and want to help as best as they can in the matters presented to them.
Reviewed July 10, 2019
A very good program with well informed and trained agents who guided me and answered my questions in a professional way. Good customer service. I was provided with where to find resources online for further reading. The agent guided me every step of the way.
Reviewed July 10, 2019
Everyone was really thorough on explaining the program and made very good recommendations. I like the fact everyone did not talk the Corporate language (no offense or that I am a dumbass) but it was very understandable. I appreciate that. Any question I asked, my representative (Rodney **) explained great and did not make me feel stupid. It has been 10 minutes and I have already recommended.
Reviewed July 10, 2019
My experience with your National Debt, was very tiresome! However, the representative was kind and very polite. I was given a lot of important information about how your program works. I am pleased so far. Hopefully, after reading all materials I shall receive I will have more to say! Thank you for information already shared with me.
Reviewed July 10, 2019
Matthew was great in assisting me with details of the program and getting me started. He prepared me for what to expect next which is greatly appreciated. Matthew was very patient and attentive as well. Thank you very much for all of your assistance.
Reviewed July 10, 2019
Enrolling in the program for us was the first step of hope to financial freedom. We are excited for the process and the team at National Debt Relief were very elaborate and explained the process and we think we are enrolled in the right program.
Reviewed July 10, 2019
Very helpful company. The rep explained everything in great detail. Hakeen ** is very knowledgeable in helping me get out debt and answering all my questions. I would recommend this company if you are worried about your financial future. Thank you for explaining everything in great detail.
Reviewed July 10, 2019
Everyone I spoke to was professional and kind. They genuinely want to help me resolve my debt. They are transparent and easy to work with. Financial freedom that is actually achievable is a gift and I am thankful to be working towards a common goal.
Kristy, we're grateful for the opportunity to work with you, too. We believe that you can succeed here if you stay committed to the task. We will do our best to give you the tools you need to reach your goals. Thank you for taking the time to leave a review today.
Reviewed July 10, 2019
The customer service I received was excellent. I felt very comfortable talking to the reps and confident that my husband and I will be debt free in 3 years!!! I would definitely be recommending NDR to my friends and family that are needing the help.
Reviewed July 10, 2019
My experience with all the people which helped me begin the process of becoming debt free was fantastic. All my questions were answered in a polite and professional manner. I would highly recommend National Debt Relief to anyone needing an alternative to bankruptcy. The staff was outstanding in every way.
Reviewed July 10, 2019
Kenny ** was well-spoken and clearly answered my questions. I was expecting the second call yesterday, and when Dianne called me today she was very hard to understand and she snickered at me several times during the conversation which I don't appreciate. I'd give Kenny an A+ and Dianne a D for customer service. I was pretty much forced to agree with what she said as she was just rereading the form information and not really listening to my concerns. She should be taken off the phones immediately and retrained or reassigned to another position in my opinion. If I had any other option, I would have cancelled this agreement based on my conversation with her and she will no doubt cost you future clients. That said, I do plan to stick with the program and get everything resolved as soon as possible. Thank you.
I’m sorry to hear about your experience & thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.
Reviewed July 10, 2019
So far so good! Very professional and friendly representatives. They walked me through the process. Hopefully everything works out well in the end. I’m ready to be debt free and it’s only 4 years! They are helping me save a lot.
Reviewed July 10, 2019
My mom referred me to National Debt Relief and they were so kind, answered all my questions, and were very detailed on the information that was given. All of my questions were answered professionally. I would recommend them to anyone trying to be debt free.
Reviewed July 10, 2019
Able to understand as well as could be expected since I am new to this. As I get more into the program I'll understand more about it. My goal is to be debt free in as little as 3 years with God's help and yours.
Reviewed July 10, 2019
With family and income changes I decided to make the call. My reps Wes and Kiera made all the difference in helping me feel so much more relieved. There's work ahead for sure, but the feeling of being debt free in 2.5 years as opposed to 30 is priceless.
Reviewed July 10, 2019
The agent explained all in detail and answer all my questions; she was very professional and friendly. She took the time to review all my information and made feel secure that I did the right thing. Definitely I was very pleased with her overall attention.
Reviewed July 10, 2019
Everybody I have talked to has made this difficult situation much easier to deal with. I used this as a last resort when I had no other options. I look forward to being debt free, and back on the right track.
Reviewed July 10, 2019
It was an absolutely fantastic experience. I was treated with kindness and respect by representative Timothy ** in a time of very scary personal crisis, and I felt like I was given help that went above and beyond my expectations. Thank you, I give this company a great review, particularly Timothy, he was wonderful with communication and clarity, and was just the biggest help... he is a saint!
Reviewed July 10, 2019
Everything was easily explain and patience with me to go over the details about the debt relief, I fully understand what I'm getting into, and with their help I feel at ease with the payments that will go into my debt.
Reviewed July 10, 2019
I was extremely stressed about my options and the entire process. Everyone I have spoke with has been great and has made my life so much easier. I look forward to the outcome of being financially free! Thank you all for all your support during this difficult time!
Reviewed July 10, 2019
Adam was so patient and knowledgeable helping me with my case. He took his time with me and explained everything; answered every question. He is a true asset to your organization. He even helped me do so much of this on the computer.
Reviewed July 10, 2019
When I called, Anthony and Edwin were extremely helpful, clearly explaining the program and taking time to answer all my questions in detail. They helped me to understand what to expect from the process and they communicated NDR's support. A+.
Reviewed July 10, 2019
It help me a lot with my debt. This will help me get back on my feet. All the people help me a lot. Im satisfied with them. I would like to thank all the team. I could not have done this without them. If I need then all I have to do is call.
Reviewed July 10, 2019
I was extremely uncomfortable making the decision to go with this company and I am so glad that I have. They have been great and have made this process extremely easy. I would recommend them to anyone! I can't wait to be debt free!
Reviewed July 10, 2019
Fast and outstanding customer service. The experience was easy and painless. I had several questions that were answered and needed some corrections that were fixed as well. I am very pleased with the service so far overall and would recommend it any friend or family member.
Reviewed July 10, 2019
They provided me with a lot information before allowing me to sign any document. They asked if I understood before moving forward or else, they were ready to explain further to me. The representative Mario was really helpful and also sympathize with me, which made me very comfortable that he was not trying to sell something to me but rather trying to help me.
Reviewed July 10, 2019
Lupe and Melodie were very nice and very interested in helping me. Thank you. Sincerely Susan. I hope that this will be a good fit for me and thank you for your time and help. I don't want to get in the situation ever again.
Reviewed July 10, 2019
My husband and I have hit a string of horrible luck for a few years now. From losing our home due to lay offs, to moving across country twice for family. Chantel understood what we were going through and worked around my work schedule to get us going forward finally. She genuinely seemed to care and worked very hard to get us in the program. I honestly felt like I was a client, not just a paycheck. The entire experience was very pleasant. Each person that I spoke to was similar to her. However I do want to call attention to her as she did so much for us. Thank you Chantel! I look forward to getting our lives back on track, thanks to you!
Reviewed July 10, 2019
They were nice as helped me through the whole process. I would definitely recommend to anyone that is in need of financial help like I was. I’m looking forward to starting this and getting out of debt and back on track to be able to move on and advance in my life.
Reviewed July 10, 2019
Bobby ** made the whole debt relief experience exceptional. Made the right decision coming to you for help. Have that peace of mind, not stressed out over bills and creditors. Was treated with respect and professionally. He went into great details about how this works.
Reviewed July 10, 2019
I was very happy with my experience signing up for NDR program. Both of the woman I talked with were very kind and understanding, thorough and I felt comfortable discussing my issues with them and they were very good about answering questions that I had concerning the program!
Reviewed July 10, 2019
I had a great experience. Very professional, everyone was very kind. I thought it would be hard and stressful. It was not. Thank you for all your help. I look forward getting this pressure off me. Been a tough few years.
Reviewed July 10, 2019
Getting started was a breeze. The two young ladies know their job very well, and it was easy to get set up. The step by step layout of the program and explaining why things are done in a timely matter really opens your eyes.
Reviewed July 10, 2019
This process has not been stressful. Each person I have spoken with has been friendly and informative. This process thus far has been easier than I thought it would be. I would recommend this company to friends and family as well.
Reviewed July 10, 2019
I just started but I'm optimistic that this is going to help my husband and I out in our current hardship. So far I've seen nothing but fast response and transparency. I'm looking forward to working with National Debt to resolve my current situation.
Sheryl, this process works; you just have to trust us to do our part. As long as you stay committed and do your part, we'll have what we need to help you resolve your debts. You may encounter challenges. This is normal, but we'll be here to work with you through them all. Don't hesitate to contact us if you have any questions or concerns.
Reviewed July 10, 2019
My experience with National Debt Relief was very professional and helpful. My first contact was with Mr. Oz ** An outstanding individual. He walked us through the application with ease and exceptional knowledge. We are looking forward to an excellent experience with your company.
Reviewed July 10, 2019
Excellent customer service. Very professional team members. Knowledgeable, smart, resourceful, friendly, helpful, pleasant, kind, fast process, responsive, knows how to treat people, articulate team members. Quick turnaround time. Good answers. Warm personally, easy to talk with. Alert, caring, concerned.
Reviewed July 10, 2019
I enjoyed speaking to the customer service rep. and learning on how we are going to get our debt under control. They were very informative and helpful during the sign up period. We are excited to get started in this program to eventually get out of debt.
Reviewed July 10, 2019
I am glad I heard of National Debt Relief in an ad on radio then I saw the same on a internet ad. That is what sold me. It is hard to trust what you see or what you hear so I am glad it all came together so I can put my trust in you all. Thank.
Reviewed July 10, 2019
My husband was very happy with the professionalism of your staff and the quick responses for questions. The knowledge of your staff really helps getting through the process. I would recommend your company to anyone trying to get quickly out of debt. Sincerely, Beatriz
Reviewed July 10, 2019
My first contact was with Carlos **. He was so professional and so very kind. Throughout the whole process, he treated me like a real human being. He explained everything for me and made sure that I was comfortable with how the process would work. He answered all of my questions very thoroughly.
Reviewed July 10, 2019
Just joined so really have no experience at this time. Initial sign up was fairly easy regardless of my anxiety in this process. What more can I say until we are into this process for a length of time. Like I said the initial signup was fine and the people I have talked with Joshua and Patty were professional and caring.
Reviewed July 10, 2019
Aaron was extremely helpful and explained everything to me, he was of a huge help with dealing with my stressful situation. Also the lady who did my welcome call was very friendly and explained everything to me. I did not feel rushed and both team members were happy to help me.
Reviewed July 10, 2019
I was behind on my debts. I signed up with National Debt Relief and the enrollment process was so easy. Their rep sent me some papers online that I had to sign and send back to them. My daughter helped me. I don't read or write really well in English so they just told me where to sign. I've been with National Debt Relief since the beginning of the year. They said they were gonna do all my bills together and pay $500 a month. They called my cards.
The person from the company made it sound like the process was very easy. Maybe you're gonna pay $900,000 just to be released from your credit. You're gonna pay National Debt Relief $39,000 and be finished in five years. But then, you're gonna be pretty much in debt for so long. They told me I needed to do some extra payment in March. That was my first 558. In April, they charged an extra. In May, I didn't have money enough to pay the extra 900. In June and in July, I was supposed to pay 600 extra on top of the regular bill. National Debt Relief is nice. But I stopped doing the payment two months ago because it was very tough for me. I haven't sent them the money and I tried to call. I wrote down the dates in my calendar but I lost their phone numbers. I’m not good with computers. Now, I don’t even know if they’re still trying to help me.
It was so easy to promise in the beginning. The problem is I don't have the money. I just told the bank not to let National Debt Relief get money because I didn't have money for my house mortgage. I could barely pay my three months altogether. The problem is this time, they can send me to the collectors. My credits are really bad.
Reviewed July 9, 2019
Although a lot of information was presented fast and in legal manner the team members answered any questions in very polite and professional manner. Did not feel pressured to enroll in program also felt the benefits of the program were explained well. Negative outcome as well as the positive were also presented to think about.
Reviewed July 9, 2019
I wasn't sure what to do so I contacted NDR. I am so glad I did. Everyone that I have dealt with have been great and kind. The 1st customer agent that I had was Richard **. He is so very kind, helpful and patient. He really put me at ease with the whole process. I have already recommended the services to my friends.
Reviewed July 9, 2019
The help I was given was both professional and courteous. Both agents I worked with were knowledgeable and guided me through the process. I feel comfortable now moving on with this process. I feel that you will be with me every step of the way.
Reviewed July 9, 2019
I was looking online for debt consolidation or debt relief and put my information in and was contacted shortly after doing so by Qwan ** and he walked me through the process to start my Debt Relief program and also instructed me that I would be receiving a Welcome call within a few business days. As of 7/9/19 I contacted National Debt Relief and started my welcome call with David **. David went through the process step by step as did Qwan **. David explained what I needed to do and that I would be receiving several emails in the start up of the program and if I had any questions to contact them at 1-888-660-7427. I was happy with the treatment and professionalism I was given.
Reviewed July 9, 2019
Thank you very much for your help! I can’t wait to be debt free! I wouldn’t be able to do it without you guys. This debt has been a big burden on my family and I can not wait to put it behind us. Once again, thank you.
Reviewed July 9, 2019
I am absolutely sure that I am doing the right thing for myself. I thank both Karen **, and the others I have spoken with very well versed on all aspects of the program. Karen has made me feel very comfortable through this process and I appreciate that. I am very happy to be with NDR. I hope the rest of my time with you guys will be this smooth and understanding ....Absolutely will recommend.
Reviewed July 9, 2019
Both Aaron and the welcome call rep were very helpful and kind while helping me through my financial stress. Excellent customer service skills. Very informative and walked me through the entire process from start to finish. I would definitely recommend them to a friend.
Reviewed July 9, 2019
Good people to work with, they know what they are doing, very knowable at what they do, very friendly people, answer all my questions, don't worry about creditors that call because they will take care of everything. Thank you, Charles.
Thank you for the review, Charles!
Reviewed July 9, 2019
From start to finish, everything was explained to me in detail the process that would be taking place. The knowledge that was displayed was very comforting and was handled with the utmost professionalism. I would recommend NDR to my friends and neighbors.
Reviewed July 9, 2019
Gary ** and the gentlemen I spoke with during the welcome call were very helpful, answered all my questions/concerns and explained everything well. Great customer service from all staff members. I will definitely recommend National Debt Relief services to any of my friends or family members. I'm excited for this journey. Thank you.
Reviewed July 9, 2019
Everything was great. Everyone was really helpful. And the process was really easy and all my questions were answered. I felt that both people took time to help and make sure I understood everything and I appreciate it. Thank you very much.
Reviewed July 9, 2019
Nicole was very comforting as I had to put my trust in the company. She assured me with each question I gave her. I was also satisfied with the second person I spoke with as she also answered all my questions to put my fears aside.
Reviewed July 9, 2019
Very Knowledgeable. Easy to work with. Answered all of my questions and took time to explain things. I will recommend to my family and friends. I like that I have all the information needed to reach you guys anytime. Olivia was very Diligent in trying to reach out to me after our first communication even though I was very hard to get a hold of.
Reviewed July 9, 2019
BOTH WERE VERY CLEAR AND UNDERSTANDABLE ABOUT THE INFORMATION THEY WERE SHARING. I felt reassured that National Debt Relief is a good choice to help me with my debt. I'm hopeful that the service will continue to be this clear and supportive.
Reviewed July 9, 2019
We (myself and my wife) contacted National Debt Recovery and after speaking with a very friendly individual named Jakeith, was pleasantly surprised by how easy, friendly and efficient the process to consolidate our debt was. Thankful for reaching out to this company for help.
Reviewed July 9, 2019
It's been so amazing talking to them, it's ease my burden and stress every time I think my debts but when I found NDR I am so happy and there's somebody on my back. They're so fast and easy, the process were so easy and fast. Thank you, NDR.
Reviewed July 9, 2019
Everyone I have worked with so far has been amazingly kind and patient answering questions. I'm praying my experience continues to be as positive. Thank you for helping me to work towards a debt-free life.
Reviewed July 9, 2019
When they named their company National Debt Relief, the empahsis for me, was in the word relief, for sure! I have been struggling trying to make my credit card payments on time, but I have like 5 different cards between my spouse and I, and with bank deposits sometimes taking extra time over the weekends, it seems like I was always falling behind and ending up in the red both with my creditors and my checking account. National Debt Relief has promised me they are going to save me up to 28 years of paying off my debt, and about 20,000$ off of what would end up being the total, and I couldn't be more excited and ecstatic at the prospect of finally defeating one of my many nemeses of adult life--the credit cards!!! Thank you NDR, bless you, may our future together be successful!
Reviewed July 9, 2019
We have had a wonderful experience with everyone. They were very patient, helpful and courteous. They helped us step by step. We had to do everything on our phones, we don't have a computer. Kameel and Viola were patient with us. Thank You Very Much, Dennis and Roxanne
Reviewed July 9, 2019
Very helpful customer service and they worked with us to get our family back on track with our financial situation. I would recommend them to family and friends. You don’t feel judged when you call the service. Also, they have a BBB approval do that helps.
Reviewed July 9, 2019
Excellent service. Very helpful and informative. Had a few difficulties but with National Debt Relief's help, was able to resolve them and become a part of the program. Would recommend to friends and family. Took a lot of my worries away.
Reviewed July 9, 2019
Thanks for making me hopeful and less stressed about all my debt. I know with your help I'm moving towards a better life, and happy I'll be able to pay off my debt in just a couple years. I appreciate the support team working for National Debt Relief.
Reviewed July 9, 2019
I was impressed from my first call with Alexandria. She was very patient with all of my questions. Explained everything very clearly. Angel was great during my welcome call as well. Thank you for making this tough time so easy for me.
Reviewed July 9, 2019
Absolutely amazing customer service from Ray and the gentleman I spoke to on my welcome call. :) I feel such relief being in such great hands. :) I will definitely recommend to any friends who are ever in the same boat as me.
Reviewed July 9, 2019
My first day experience with Steven ** was very informal and educational and my Welcome call with Mr. ** was very pleasant, informative and helpful. I am very happy to have seen the commercial on television which lead me to National Debt Relief.
Reviewed July 9, 2019
NDR representative Steve ** was very helpful in getting me started in the NDR program. Very articulate, made absolutely made sure I understood everything he was explaining. Brandy from the welcome call was also Excellent. I will definitely be telling my friends about my experience NDR. Thank You, Earl
Reviewed July 9, 2019
The Intake process with Michael ** was very efficient. Catlin provided excellent Welcoming service and support. However, I wish I was aware of the possible impact on checking accounts when the credit card for enrollment is associated with the same institution prior to registration! Thanks so much for helping me with the over indebtedness!
Reviewed July 9, 2019
Everyone I talk to was so helpful and was so nice. They explained everything very clear. They help me out and I am very happy with them. The only thing I would suggestions would be to talk a little slower..
Reviewed July 9, 2019
My experience with National Debt Relief was excellent. The people was knowledgeable, friendly. They made me understand the program. It made me feel secure. They were very welcoming. They gave a lot of information that didn't know about and I'm glad that I decided to sign up with them. Thank you.
Reviewed July 9, 2019
I felt very confident and informed after the phone call. The rep went through all the these things I can look forward to and might expect. Any and all questions I had were answered and gave me any numbers and contact info for future needs.
Reviewed July 9, 2019
Paul ** was very helpful and gave me update and complete information without being pushy. I feel that this is the best way for me to get back on my feet financially and I am looking forward to working with your professional and helpful individuals on my way to being free from debt.
We look forward to working with you as well, Elizabeth. We wish you the best of luck during your time with us!
Reviewed July 9, 2019
The experience this far was great talking with the agency member to get me started in the program. I pray I am doing the right thing in helping myself to get debt free. Thanks for letting me know that I can call at any time doing this process.
Reviewed July 9, 2019
National Debt Relief staff are knowledgeable & thorough in explaining information I need to make a decision. They are also very patient and respectful in answering my questions. The service that they offer really helps me relax and relieves me of ridiculously high-interest rates and drastically reduces my monthly payments & amount of time to pay off my debt.
Reviewed July 9, 2019
Everyone has been incredibly helpful and reassuring. I feel informed and welcomed. While the first initial calls take a few min, it is well worth it. I feel less stressed already. They walk you through everything and help to ensure you understand each and every detail of the process.
Reviewed July 9, 2019
My first experience with Stephen ** was Great and very much appreciated. There was no pressure at all and he understood and helped with my being nervous about the process. By the time I was off the phone with him I felt some relief. My experience with the welcoming agent was Great also. I would recommend this company to introverts like me, because it can be hard opening up to strangers but your agents really made me feel good about myself. Thank you!
Reviewed July 9, 2019
I am ecstatic to finally find a company that believes in me and is willing to work with me through this process. I was skeptical at first that this was bankruptcy and you guys just weren't saying the word but now I think differently! I can't wait to graduate the program!
Reviewed July 9, 2019
NDR customer service representative was very knowledgeable and experienced. His attention to detail and willingness to to ensure that I was comfortable with how they would be handling my circumstances was very compassionate. He was not pushy and allowed me to make the decision to follow this course of action. I believe with NDR's help I will be very successful in becoming debt free.
Reviewed July 9, 2019
Thank you for your kindness and support to regain my Credit and success. This opportunity to move forward with dignity and honor in taking care of my Debt is a gift. Thank you for your support and Help. Aaron was kind and professional. I am grateful.
Reviewed July 9, 2019
Everyone who I have come in contact with at National Debt Relief has been beyond helpful and willing to answer all my questions. They go above and beyond to make sure the customer is aware of all processes involved and are quick to return calls.
Reviewed July 9, 2019
Everyone I have spoken with at National Debt Relief has been knowledgeable, professional, and most helpful. The enrollment process has been easy to complete thanks to your empathetic and kind representatives. Going forward, I know that should I have any issues with my account, someone will always be there to assist me.
Reviewed July 9, 2019
Teamwork was great. Reps were nice. Service awesome. Thanks for helping me get started to get out Debt. I will recommend customers in the near future who will need assistance with their debt. I'm sure you all will be able to help them get started on the right track of clearing their debt. Thank you all for your help. Team was excellent. Thanks again.
Reviewed July 9, 2019
Everyone was very friendly and helpful! Roger ** got back to me in timely manner and was very informative. I would recommend National Debt Relief to all family and friends that need help! Thank you! Ready to get out of debt and back on track!
Reviewed July 9, 2019
Speaking clearly. No wait too long for holding. Mr Ryan ** he picking up my call fast. Review and repeat make sure I understand. Helping me from drowning with my debt. Help me out from depression. Very good company. I will recommend for everyone who got the same my situation.
Reviewed July 9, 2019
Overall a good experience getting signed up. Only small inconvenience was being on hold for a little while. But overall very nice people to deal with and were good about answering questions and explaining everything. So far I’m pleased with how everything has gone.
Reviewed July 9, 2019
I feel that so far it has been a fairly easy process to get started. Aubrey and the person who did my welcome call were both personable and informative. Customer service thus far has been great. There will be more to say once the process is completed. Thank you.
Reviewed July 9, 2019
The two reps I have worked with were wonderful. They explain everything, make you feel safe, answer any question, and are very patient. I do not feel worried now that I am working with NDR. Their customer service is excellent.
Reviewed July 9, 2019
I was having financial difficulty and I wasn’t sleeping at night because I wanted to pay my debt but I just couldn't. I saw National Debt Relief on TV and I liked it. I called them right away and I was happy with it. The enrollment was easy. They were really nice. There was one lady that I was very satisfied with when she talked to me. They made an arrangement with the creditor. They made a deal and gave me the amount. The program worked for me because I got one amount to pay. It was half compared to what I was paying before. My bill was taken care of. National Debt Relief helps people. Everything is good.
Reviewed July 8, 2019
The team at NDR have been very quick and efficient during the enrollment process! I imagine the rest of this process to be the same. I can't wait to have this weight off of my shoulders! All the good reviews have proven to be true this far!
Nicole, we'll do whatever we can to make the rest of the process as easy as possible. This program isn't without its challenges, but we believe you can be successful and reach your goals if you're committed and stick with it. Please reach out with any questions and thank you for taking the time to leave a review today.
Reviewed July 8, 2019
Everyone that I have talked to, couldn’t have been nicer. Tee ** was great and couldn’t have helped me more. The welcome call helped a lot and they lined me up with everything. I would highly recommend individuals who are seeking debt relief to use them.
Reviewed July 8, 2019
Everyone was very helpful. There is a lot to absorb all at once but I feel it will be a great program. National Debt Relief was recommended to me by a family member. I am looking forward to paying our bills off.
Reviewed July 8, 2019
I just would like to thank both people I spoke with today. One of them was Ezekiel, he helped me understand how much I would really be Paying at the end of the process. They were very helpful and spelled out the commitment that I was about to make. They made the whole process painless.
Reviewed July 8, 2019
I was amazed how this all was handle... the two gentlemen I communicate with was very professional. After all was said and done I felt like I was taken under their wings. I’m so glad I made the call. Thanks, Devon ** and Markus **!
Reviewed July 8, 2019
I had a great experience with the representative that guides me thru the process and any questions I had. A very good experience. I am been going thru a financial hardship and they made me feel good in choosing them to be debt free.
Reviewed July 8, 2019
Everyone was very helpful, making sure that I understood what was said, friendly, and talked to me as a person that needed help. I am just now starting to work on getting this taken care of, so I don’t have much to offer just yet.
Reviewed July 8, 2019
Great working with Mike and Mona. Just glad to start this process to get out of debt. Me and my wife are looking forward to working with you all. This will lift a lot of stress off my wife and I. So once again thank you for all your help.
Reviewed July 8, 2019
Best service, they explained with details step by step, friendly staff. I would highly recommended to family and friends, and would use their service any time again. Was a good pleasure choosing them for my service, and would like to thank everyone in this company for all help and support.
Reviewed July 8, 2019
The agents were courteous and patient with my ignorance. The questions were answered with references that made it plain for understanding. The process took a short amount of time from explanation to approval. In the monthly payment legal fees and service fees are included.
Reviewed July 8, 2019
The welcome call was very helpful and explanatory. She was very great well helping me understand exactly what I needed to know in order to continue in the right direction with what I need to do to help get me on the right track to being debt free.
Reviewed July 8, 2019
All persons I spoke to were very kind and answered all questions in mind. They were very helpful and provided very detailed answer. It was very comforting to be able to ask without feeling like a bother like most other places.
Reviewed July 8, 2019
I feel like everything is going to be ok and there is a future of being debt free. Thank you for all you help and I am already starting to feel some relief by taking the first step to a better future.
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