National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed Sept. 22, 2018
Your agent are very helpful and take the time to explain in detail. Especially Theodore ** who did the lion’s share of our contract. He is not only knowledgeable, but also very patient. As an older citizen, I appreciate your company's attitude of being helpful and explaining everything.
Reviewed Sept. 22, 2018
Your people were very helpful and explained the project and what all that would be happen if I did not follow through and how the law works and how the payments are made. Then in the end they show you how to rebuild up your credit again.
Reviewed Sept. 22, 2018
Staff was very courteous and helpful in explaining the National Debt Relief program and how it works. Even though my credit score may be lowered this is a better outcome for me to honor my debt to creditors. At the age of 70 and physical limitations I may only have a few hrs left to work as a waitress. So by joining NDR I can relieve me of meeting my obligations to creditors and incurring additional page fees and interest.
Reviewed Sept. 22, 2018
I have just entered the program, and as of yet I do not have any real time experience with the program. But from my introduction and welcoming to the program, I am very pleased and excited with my experience from the National Debt team.
Hello Henry,
Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to always provide a 5-star experience for every client
Reviewed Sept. 22, 2018
Well spoken employees that show compassion and desire to help without being judgmental. Explained program in detail, with clear direction of the pitfalls ahead, while still remaining positive and creating assurance that they would be with me every step of the way.
Reviewed Sept. 22, 2018
Everything I needed was accomplished! Everyone was informative, answered my questions, and was very courteous. This was not an easy task for me, the staff made it that much easier. I would definitely recommend NDR to anyone in need of help.
Reviewed Sept. 22, 2018
I had a great experience, Matthew explained everything wonderfully to me and helped me be at ease while going through this uncomfortable process. He was very clear, concise and explained to me the process and was also very patient with me when I had questions and when I was needing time to make my decision. I would recommend this company to anyone.
Reviewed Sept. 22, 2018
National Debt Relief was highly recommended online and one of my other Marines had worked with them before, so I just went off of his recommendation. They were always very helpful and knowledgeable. Also, they were very accommodating with me on my schedule which was important because I didn’t have access to phones and internet where I work. And anytime they would call me during business hours, they would always be leaving me voicemails. They had me sign over a power of attorney so that they could deal with the debtors on my behalf. Then, they had me set up a savings account to put money into so that they could pull money out to be able to pay those creditors as needed. They looked at my credit, found everything that was in collections and they were able to work with me to get all of those creditors paid off.
The cost for NDR's service wasn’t too high or unjust for what they were doing. There were some that seem a little higher than the others but I understand that different work came with it. However, I would appreciate it if it was more of a set fee, instead of something that would change. Other than that, I’m very pleased that I talked to NDR and went through and completed their program. It was a solid experience. The paperwork, the people and the process were good. And if you have a good process, that’s basically the cross to many successful businesses. I’ve recommended them to other people and other Marines that I know with a similar situation with debt and collections, previous to the Marine Corps.
Reviewed Sept. 22, 2018
I was starting to swim in debt and I didn’t have money for groceries. I didn’t have any kind of emergency money if something happened. I was about $70,000 in debt and I was robbing Peter to pay Paul. I saw National Debt Relief on Facebook. I also went to Consumer Affairs and I found that they had a really good reputation so I contacted them. I thought giving my creditors as much money as I could, given what their discussions with them or negotiations with them, would be better than not giving them anything at all. I spoke with a young man, to begin with, and explained to him what was going on. He took the information about what my debt to income ratio was. So he said that I definitely met the criteria for assistance. He explained what the process was and it was very smooth.
I really appreciate what NDR has done for me. Everybody I have talked to was very patient and explained everything to me. I feel like I know what they were doing more. And they would call me when something has been decided. I get phone and email updates, and so they kept me apprised of my account. Also, it was determined that I was responsible for 55,000, one of the accounts I had with my credit union, and NDR couldn’t work with them, which I understood. And then, NDR let me keep two accounts. They told me that I needed to have them paid in six months. I knew I could do that with the amount that I pay them monthly. And I paid those bills off.
It was a lot better that I had money. The first month it happened, I had $200 for groceries which was amazing to me because until then, I was lucky if I could spend $100 on groceries. NDR deserved and have earned every penny of what I’m paying them. I would recommend National Debt Relief to people and I would explain to others that working with NDR wasn’t like bankruptcy. Instead, it was the opportunity to pay creditors at least something, trying to remove some of the interest. It doesn’t negate responsibility. It’s just assistance.
Reviewed Sept. 22, 2018
I would recommend National Debt Relief. I went online and checked out that they were ranked high. The enrollment was simple and so far, they've been good. They've been following up on the debts that I owe and I've already paid two of my creditors.
Reviewed Sept. 22, 2018
I was having a really hard time trying to catch up with a lot of my credit card debts. I would be paying off the minimum, then between the time that I would pay it off and when I would receive my paycheck, there was always an overdraft fee or some fees, so I was never really making any progress and I was always stuck. National Debt Relief was one of the first debt relief companies that I saw and they have been good to me. I had to print out a bunch of documents to sign, and it would let them know my financial situation. I talked to them about all the details about my financial situation, why I needed it and what I was trying to do to gain financial freedom.
National Debt Relief was able to re-negotiate the amount that I owed. I owed over $7,000, but after signing up with National Debt Relief they were able to re-negotiate the terms for less than half of that, so I am able to pay $400 a month. It was awesome. The negotiators reached out to the merchant or the creditor and once they had negotiated the terms, they made a contract and sent it to me to sign. They were also very understanding if I was having a tough one and they were more than willing to negotiate a bit more with me and help me out. The cost is good and it works out well for me. I’m very satisfied with the product.
Reviewed Sept. 21, 2018
I feel like I was given all the information necessary to make this a positive and successful experience. The representatives that I spoke with were amazing. I would definitely recommend this to a friend. I hope this will be the best choice and final step in my road to credit freedom.
Reviewed Sept. 21, 2018
Customer service was awesome with both representatives... very knowledgeable and helpful. Manwa was vey thorough and helpful. Definitely will recommend National Debt Relief to others. Seems like a smooth process and looking forward to getting everything tooken care of! Thanks again! Awesome team!
Reviewed Sept. 21, 2018
Johnathan ** and Karen made the process painless and was able to set my wife and I at ease. Everything was explained in a manner that was understandable and open. I would definitely recommend your service. 5 Stars to both of them.
Reviewed Sept. 21, 2018
I worked with Franklin, and a lady in client services (I cannot remember her name) but both explained the whole process, made sure I understood. And most importantly, they listened and really seemed to care about me as a person, not a number.
Reviewed Sept. 21, 2018
I want to thank NDR for helping work to get in a better financial position. Ritchie was both helpful and unjudgemental. I was very upset and he was very kind. The process was easily accomplished and was explained very well. I'm confident that if I have any questions in the future they will be answered.
Reviewed Sept. 21, 2018
Customer service is very friendly and informative. Hopefully, the NDR team can help me resolve my debt and get my credit back to where it used to be. I am looking forward to progressing with them and seeing how the future turns out.
Reviewed Sept. 21, 2018
My experience with Michael ** was amazing. He was so patient with allowing me to get to my paperwork. He was personable and friendly but also very professional. He answered my questions and maintained a good level of respect. Nancy welcomed me with an upbeat and personable attitude. I feel safe with my decision to be with NDR.
Reviewed Sept. 21, 2018
Everyone was very helpful and polite. I will be happy to recommend you to other people. Hopefully, I can pay you this off early. This part I do not like. The ladies went above and beyond for me. Have a great day.
Reviewed Sept. 21, 2018
Gilbert ** - intake person was awesome. He was very personable and concerned about me and what was best for me. Thanks so very much then the welcome person sorry, she was so enthusiastic and fun to welcome me and share the success in my journey to being debt free and she gave great advice what not to to and to do. She and Gilbert are a great access to the company. Thanks again.
Reviewed Sept. 21, 2018
Max and the guy that I talked to for the follow-up call are wonderful, calm, and patient. I hope my experience with this program continues to be as easy as they have made the beginning be. I look forward to being debt free in the future and learn how to not get back into debt again.
Reviewed Sept. 21, 2018
I have just signed on and have had a very good experience and positive feeling about taking this major step to improve my future. Kishan ** was a great first introduction to NDR; he gives a very good first impression, knows the product and how it works and does what he can to make the process simple.
Reviewed Sept. 21, 2018
Excellence service. Very prompt in responding to emails and phone calls. Highly recommended. Wonderful to work with. Very friendly and polite and were able to answer all our questions. Drew was awesome and very responding to all my questions and was great to work with.
Reviewed Sept. 21, 2018
The representative was able to clearly explain what the program is meant to accomplish, the steps involved. I received all necessary documents in a very short time and was able to start the program. So far the team has been very professional, understanding and willing to help. I will be able to say more in the future, when I have a chance to see how the program works.
Reviewed Sept. 21, 2018
Everyone I have spoken to and worked with has been incredibly helpful and courteous. I began this process with Aaron **, who was so wonderful. It can be discouraging asking for financial help, but Aaron was always positive, encouraging and informative. Thank you.
Reviewed Sept. 21, 2018
Danny ** was great! He was patient, professional, and gave me the overall impression from the start that I was in good hands. I have just fell victim to a scam, which left me feeling vulnerable and like no one was going to just "help" me get this debt under control, and then before I know it, I click a link, get a call from Georgetta ** (also great!!) and poof, I am enrolled in a program that I truly believe will help me get debt free! What you guys do is awesome, and with people like Danny, who is clearly passionate about helping others, follows up like he says he will, it's not hard to see why you guys are #1. Thank you! Thank you for coming at the right time, and with the right guy to help me restore my sanity. Thank you!!!
Reviewed Sept. 21, 2018
I like how confident you guys are on helping me get debt free. You guys relieved me of a lot of stress by setting a good path to financial freedom. Now I’ll be able to focus on more things in life and not have to worry about money problems.
Reviewed Sept. 21, 2018
My experience was pleasant and I am now looking forward to getting my debt paid off. I will be able to see light at the end of the tunnel sooner rather than later. National Debt Relief has given me hope.
Reviewed Sept. 21, 2018
I called not really knowing what to expect but I was very pleased. You all are very professional and very helpful. I would definitely recommend this service to a friend or family member. I’m looking forward to becoming an absolute graduate!
Reviewed Sept. 21, 2018
This was a good interview. I’m very pleased with the help I received. Thanks to you all for helping me with my debt. The people I talked with were very helpful to me and did a great job explaining the in and out of my account.
Reviewed Sept. 21, 2018
Everything looks promising so far like I said I’m just starting, good luck to everyone in getting their accounts resolved. Staff sounds very professional and knowledgeable with experience. I’m happy with the answers they provided. I’m going to be debt free, yes yes yes.
Reviewed Sept. 21, 2018
Very professional, friendly and very helpful. They also put my mind and worries free. I will recommend others. They were very explainful and answered all my questions. I was informed if I have anymore questions I can call anytime. Very good experience for me and put my mind at eased.
Reviewed Sept. 21, 2018
UPDATED 08/07/2019: Now, we're about halfway into the program and it has been good. We give them so much money a month and they take care of the outstanding bills. We just have to pay our normal, everyday bills. If something comes up with one of the companies or they wanna make a deal, NDR would call to let us know what it is and see what we think. When we ask NDR, they tell us what they think. If the settlement needs a little bit more than what's in our account, they'll try to push the client's offer a couple of months so they can build it up or if we wanted to try to pay the difference, we could. They're very good and truthful. Plus, if we call them, they answer.
ORIGINAL REVIEW: Our time spent with your associate was GREAT. He answered all questions we had completely. He stayed with whatever we were asking until we were satisfied that we understood. The process from start to finish was kind of long but very interesting.
Reviewed Sept. 21, 2018
Display professionalism, very knowledgeable answer all my question. It was a overall good experience. With recommend anyone looking for financial stability. I review the guidelines outline for this company, they were very helpful to my decision to join National Debt Relief.
Reviewed Sept. 21, 2018
The staff that I have spoken to have been respectful and professional. This is a hard subject to talk about and they answered my many questions and gave me a sense of confidence that I can do this. Also, to know that they are there for me when I need them was a comfort.
Reviewed Sept. 21, 2018
I have a lot of credit card debt. I did a little bit of research on companies and it seemed that National Debt Relief was the best bet. I'm halfway through the consolidation process with them and it is working out really well. Their reps have been really helpful and they have answered all my questions either by phone or by email. I feel very good working with them.
Reviewed Sept. 21, 2018
It works!! We owned a business that when the economy went down we had to use credit cards to keep the business open during the slow time. Thinking we could pay off the credit cards in the summer but then the summer didn't get as busy as it normally would and we just kept getting into more and more debt. We got into $55,000 worth of debt and we would pay about $5000 a year in payments but didn't see much of a decrease in our principal balance. So I hear of this company and thought I'd give it a try because it couldn't make it worse that's for sure. We wanted to pay off our debt but, felt like we were getting now where. We have been with National Debt Relief for 2 years now and it has lifted so much stress off our backs and they have settled over 65% of our debt. They have been wonderful to work with and they take care of it all. They are amazing and have awesome customer service.
Reviewed Sept. 21, 2018
I spoke to a couple of people, Serge and "forgot her name". They are helpful to the last bit of information. Explained the procedures by giving the opportunity and understand the entire process at the end of the program. Walked through the process is a breeze, easy and painless. Happy to be debt free soon. Thank you.
Reviewed Sept. 21, 2018
They were really helpful and answer all my question I had. They are really patient, always in a good mood, I’ll will recommend National Debt Relief to anyone that going thru debt. They do everything possible to help you out.
Reviewed Sept. 21, 2018
I am very happy with the quick response and professionalism that I received from the entire group at NDR in order to help me be debt free. They reviewed everything with me twice so that I completely understand and agree with the terms.
Reviewed Sept. 21, 2018
Must say I was nervous doing this... my ex been telling me to do this bout a year now and I'm finally doing it... Johnathan McHale did a amazing job answering my questions and help me understand what I'm doing and see if I'm ok with it... yes I am... so thanks National Debt Relief.
Reviewed Sept. 21, 2018
National Debt Relief had better ratings and reviews and their cost is fair. Also, their reps have been friendly and helpful. So far, they have negotiated a couple of things down for me and paid them off.
Reviewed Sept. 20, 2018
Thanks you for my credit and they helped me fix my credit. I am happy with my credit and future I want good credit. Stay future and credit scores is up. I want buy car and house, credit card and etc. Thanks.
Reviewed Sept. 20, 2018
Getting life back and out of debt credit card wise. Was a very easy going process, to start especially with a non-computer person that I am. Very helpful, will see how process works before I can request others to use. But so far quite happy there's a alternative to chapter 13.
Reviewed Sept. 20, 2018
I am very pleased at the help I am receiving. Both people have helped me very much and I’m very thankful, they have been very timely with helping me and very informative, I’m excited to be debt free and be able to sleep at night knowing this will be taken care of.
Reviewed Sept. 20, 2018
Antoine ** was awesome! Explained everything well. Welcome call was quick and painless, thank you. I did er disconnected 3 times in the middle of conversation with the welcome department. Other than that NDR was on the ball We are grateful to be in the program and hope it turns out well.
Reviewed Sept. 20, 2018
You guys made me feel like I'm making the right choices. I'm hoping that everything gets so much better, after this first step. Also making sure that I understand what the process will be. Giving me also conference in that same process. So for the next 31 days, I'm hoping for the best with you guys. Thanks.
Reviewed Sept. 20, 2018
Did a great job explaining everything and answering questions I had. They were very friendly throughout the whole process. Couldn't be happier to be on track to get my debt taken care of in a timely fashion. I can see why they are the number one company in their field
Reviewed Sept. 20, 2018
Guadalupe was very friendly and professional. She took the time to answer any questions or concerns I had. I’m looking forward to working with NDR to clear my debts. I also visited at the beginning of the application process with Max and he was wonderful.
Reviewed Sept. 20, 2018
Call was spot on, very accurate. Clear and concise information. Information was accurately taken and relayed. I didn't have many questions as all the information was communicated accordingly. The only question I did have was answered directly without having to fumble for an answer
Reviewed Sept. 20, 2018
Michelle was very personable and encouraging. It was a relief to talk to someone who made this process less unsettling. She is a great asset to the company and had great customer service! I didn't feel pressured, obligated, or shamed to participate or not in the program.
Reviewed Sept. 20, 2018
They were all very informative and able to answer my questions and never made me feel pressured or stupid. They explained themselves very well. Isaac did a great job and I would definitely recommend this to program to friends who needed this.
Reviewed Sept. 20, 2018
We were at the end of our ropes and didn't know what to do, one call literally made the difference for us. We knew right away we were in the right place and felt like we had done the right thing. This is going to be the best step we could have ever taken!! Daniel and his staff are amazing!!!
Reviewed Sept. 20, 2018
The two people who worked with me were very informative and took their time to explain how the program works and what I could expect. I am glad I found this program. They never become frustrated with me and even called me back to follow up with me when there was a concern with the application process.
Reviewed Sept. 20, 2018
Overall, everything went fine. There were a few mistakes like my account number and birthdate that had to be corrected but the team communicates and responds promptly. The contract was corrected in a timely manner. So far the process has been easy.
Reviewed Sept. 20, 2018
Helpful, I'm more hopeful at this point. I haven't completed a agreement yet, but am hopeful that things will improve. Jeremy was very patient and supportive of me while I needed to gather all my statements. He kept me on track.
Reviewed Sept. 20, 2018
I so glad I’m doing this. The sooner we’ll be debt free. I’m so glad that you guys are there to help. I got a letter in the mail from y’all, I’m so happy that I call you guys. Y’all have done a wonderful job!!
Reviewed Sept. 20, 2018
Very helpful, answered all my questions. Clear explanations. Emails arrived quickly. Made sure I had all the contact info. Re-explained things I did not understand. Reviewed clearly all rules and legal speak so I could understand. Spoke clearly.
Reviewed Sept. 20, 2018
Overwhelmed with my current financial situation, I decided to request help from National Debt Relief. I submitted my request and within 5 minutes received a call from Paul ** at NDR. He immediately began working to get me signed up and approved. He was calming, respectful and very professional. I appreciate all he did to assist me. Tomica, the Welcome Call Specialist was just as calming, respectful and professional as she walked me through the program. I am sad to be in this current financial situation but hopeful after speaking and working with Paul and Tomica.
Reviewed Sept. 20, 2018
Everyone that I spoke with made sure that I fully understood the program that was recommended for my situation. I left the phone calls feeling as if a weight has been lifted knowing that there is no reason other than myself for this program not to succeed.
Reviewed Sept. 20, 2018
I am very happy so far. The representative was very helpful even though I had computer problems due to my own fault. I would recommend this company to anyone needing to get out of debt. The process is very thorough and I feel confident this will work for me.
Reviewed Sept. 20, 2018
Company customer service was very informal and helpful. I was detailed about every action and step in the process of my consolidation. My payments were low and affordable based on my income and affordability. Excellent representative communication over the phone, helping me to understand what steps will take place and what I must do to keep my consolidation afloat.
Reviewed Sept. 20, 2018
This is my first time using National Debt Relief and it's been very refreshing to hear someone that really cares about your situation and doesn't judge you by your mistakes in life. Your customer service has been thorough and very kind in every way and all the resources at your use are there and easy to access. I would definitely recommend your company to any of my friends and family... Thank you for everything!
Reviewed Sept. 20, 2018
Matthew and Keith were great to work with! Both were professional, helpful, and made me feel confident in my decision to go with this program. Everything was explained to my satisfaction, I was asked multiple times if I had questions, and especially Matthew was willing to work around my schedule and crazy late call time the first time to get me started.
Reviewed Sept. 20, 2018
I've had a really good experience so far. I can't wait to be debt free. I cannot wait to see how everything turns out with my debt. I want to thank everyone that has been in contact with me to make this smooth.
Reviewed Sept. 20, 2018
Great customer service!! Answered all my questions! I was very worried about starting all this process but David helped ease my nerves. I think this is the best thing for our family. We will be out of debt in 4 years!!
Reviewed Sept. 20, 2018
My experience with National Debt Relief staff and process was extremely stress-free. Each person I spoke with, through the entire process, was friendly, understanding and professional. The required paperwork was easy and the website was easy to access, complete, and send forms. I would recommend their services to anyone in need of assistance with a debt problem.
Reviewed Sept. 20, 2018
Very easy to talk to. They explained everything on great detail and answered all my questions. If this works, I will definitely recommend you to every person I know. I just hope it is not spam, because I will definitely be screwed to the wall.
Reviewed Sept. 20, 2018
Everyone I talked to was so helpful. Never had a company explain thing so completely and still following up. Thank you so much. This time we will be debt free. Igor was the best. He helped tremendously. Appreciate all the help we got.
Reviewed Sept. 20, 2018
I can see the light at the end of the tunnel. Lindsay was very helpful in making sure I understood everything. His patience is astounding. Thank you, Lindsay. The next guy from CA was fast, very fast in speaking, but respective and helpful when asked several times to slow down. Overall, I am just starting and cannot state too much more info as this is the beginning.
Reviewed Sept. 20, 2018
The professional assistance that I received was absolutely amazing. When started, thought that this was going to be complicated. But was I wrong. The process was so structured and the debt specialist was constantly on top of explanations all thru it. I was very relieved due to finding a way to handle my finances.
Reviewed Sept. 20, 2018
All information is superb and easy to understand. Also, all customer service is easy to talk to and they are really here to help you at any cost. Thank you for your service and God Bless all of you guys and ladies.
Reviewed Sept. 20, 2018
Wow is all I can say. Everyone has been so informative and nice. I would highly recommend to anyone who needs help consolidating their debt. The process was easy and the payments are flexible. I can’t wait to be debt free, thanks to National Debt Relief!!
Reviewed Sept. 20, 2018
Chris and my welcome call were both incredibly helpful. They answered any questions I had in full, and they made sure that I understood everything before taking the next steps. They were both friendly as well. I am thankful for them both.
Reviewed Sept. 20, 2018
Updated on 03/26/2021: At the very beginning when we were told to move all our contact information from the credit cards over to national debt relief’s phone number and email, I dragged on that for a week. That should be over emphasized. It would make people's lives easier if they get this changed immediately before they enroll or as they're enrolling into the program. It would relieve some of those angry phone calls from the creditors. Once I got it enrolled, I was not able to go in and change it on one of the credit cards, so I had to keep receiving the communication.
It's a tough situation to be in when you need to go through something like that for debt relief, but once you get enrolled, it relieves a lot of your internal stress keeping you up at night. I wish the process would go a little faster, but I understand that it takes time for me to build up the money to make it work to settle the debts. I also like the way National Debt Relief communicates. I like the website, so I could track everything.
Original Review: Great experience getting enrolled in the program. I was able to sleep so soundly the night that I was accepted. Yasha was great to work with, and very comforting. I will recommend this program to others. I look forward to getting out of debt and getting my life back on track.
Reviewed Sept. 20, 2018
The representatives were very empathetic. They explained every detail of what to expect. They were patient and answered all of my questions. At the end of the enrollment process, I already felt a load had been lifted. Thank you National Debt Relief.
Reviewed Sept. 20, 2018
I have too much debt. I saw an ad from National Debt Relief on my computer and decided to use them. The enrollment took a week and a half and it was easy. They worked with me on my payment plan very well. My negotiators were also very informative and they explained everything. National Debt Relief is now doing my monthly payments and bargaining with my creditors and they are doing a fine job. They are a very good company. They have made my life a lot better and now I have less stress.
Reviewed Sept. 20, 2018
I got too many debts. In fact, I got a $10,000 credit card debt. I called National Debt Relief and their call center worked with me. The enrollment process was easy. I got something from a vendor that said we're paying it off. I faxed it to NDR and their reps confirmed it with an email saying they received it. NDR's reps are friendly and they get to the point. They don't waste your time. So far, we're halfway through and it's a slow process. My credit went downhill and I can't even get a loan now. I was 720 before it started and now, I'm down to 500. But they're working on some of our debtors.
They got the music center for the guitars I bought, and they paid that off. Although we still got that $10,000 that I worked with, they keep wanting a payment. Since NDR didn't want me to pay out the lenders 'cause they won’t make a deal, it goes on your credit. It's like a vicious circle. Still, while National Debt Relief is good, it could be better. They can speed up the debtors more 'cause they spent more time on my case. And while my credit's so bad now, I see the tunnel at the end, and there's light at the end.
Reviewed Sept. 19, 2018
Both Andrew and the gal I spoke to on the Welcome call have been wonderful to make sure I am well informed. Made sure I didn’t have any questions. I’m really glad I choose the company to work with for this.
Reviewed Sept. 19, 2018
The customer service was amazing. Everyone I spoke with was kind and helpful, and explained everything thoroughly. All of my questions were answered immediately, and was very pleased with the service every step of the way. Not only is National Debt Relief interested in helping people reduce their debt, but they offer you the best option for your specific situation.
Reviewed Sept. 19, 2018
Overall it has a great experience with the customer service representatives. It is still early in the program so I am not so sure how everything is going to work, but do feel confident in the fact that they will help me in my debt relief goals.
Reviewed Sept. 19, 2018
I really like the fact that they took the time to talk to me and find out what's my hardship and what is my commitment to becoming debt-free to reduce the amount of payment that I owe and secretly knowing that there are hidden fees and risk to all credit cards and debt knowledge.
Reviewed Sept. 19, 2018
This has been a great experience. I fell a great sense of relief. I am excited to start my debt free life and would highly recommend this company to anyone. I am so grateful that I found this program. Thank You.
Reviewed Sept. 19, 2018
I was considering all my available options and saw an ad for this company. From the initial phone call they were supportive and courteous to my situation. I am very pleased with my decision. I would absolutely recommend this program to my family and friends.
Reviewed Sept. 19, 2018
Danny was very good and knowledgeable. The young lady was also very good. I had computer problems and phone problems and Danny must have called me at least 7 times. Never did he get upset. Great employee. His voice was very clear and understandable.
Reviewed Sept. 19, 2018
The staff members walked me through the whole process and made sure I understood everything. I was nervous but they made me feel comfortable and will take care of everything. And all the while saving me a ton of money! Thanks for the great service you provide people in their time of hardship.
Reviewed Sept. 19, 2018
Excellent customer service and quick. Thank you so much for all the help. I can’t tell you how much this is a relief to me and my family. Thanks again and I’ll definitely recommend this to all my friends.
Reviewed Sept. 19, 2018
Every customer service agent that I have spoken to has been very professional and assertive. No complaints of any kind so far. Now it is just a matter of waiting and go through the process. And hopefully, this one runs smoothly so at the end of my term I can have financial freedom again.
Amaury, thank you for your review. Welcome to the National Debt Relief family! The next 24-48 months will be a very exciting time for you as we help you get out of debt. Our most successful clients are the ones who ask the most questions and have the best understanding of not just what the program is and how it works, but also what's really required to succeed here. We'll continue to work with you throughout the process and encourage you to check in periodically for updates and with questions. We wish you the best of luck!
Reviewed Sept. 19, 2018
Both Erika and Terri have been great to work with. Very nice. Very professional and made the process easy and comfortable. Answered all questions and seemed to be very knowledgeable and eager to help. This is a scary thing to do and I have been trying to do it on my own for quite some time. Both were very comforting and understanding. Very good at their jobs. GIVE THEM A RAISE???
Jude, thank you so much for the great review. Our team is among some of the most professional and skilled in the business, and it looks like it's evident in your interaction with them. We can't wait to hear from you once you complete the program and are completely debt-free!
Reviewed Sept. 19, 2018
Customer service was great, but the welcome speaker talked really fast. I feel comfortable knowing my financial situation is in good hands. All the paperwork is easy to understand. Thank you for all that you do! I would definitely recommend you in the future.
Karen, thank you for taking the time to raise this concern with us today. Here at National Debt Relief, our goal is to help you get out of debt as quickly as possible, and we're glad to see we've been doing just that. Any time you feel 'rushed,' or like an agent is moving too quickly, you can always slow them down and ask questions to make sure you're both on the same page. Our goal has always been to give our clients relief by helping them get out of debt. We'll continue to work with you to achieve that goal. Please continue to keep us updated on your progress.
Reviewed Sept. 19, 2018
Conner was very good at explaining the whole process to me and answered all my questions. The process was very thorough. I am very happy with how smooth the process has gone. Thank you for making the process easy to understand.
Reviewed Sept. 19, 2018
So far it has been a very positive time and they seem to know what they are doing and are very nice so far. All the paperwork came thru on time and was able to get it done and sent back in minutes of getting it.
Reviewed Sept. 19, 2018
Good friendly folks to work with. Very helpful and they answer the phone instead of a computer. They call you back if they are busy and have a very pleasant conversation. All in all it was a good experience in my opinion.
Reviewed Sept. 19, 2018
I could not be more pleased with the information and assistance I've received in the process of trying to find a reputable company to assist in becoming debt free! Everyone I have spoken to has been very helpful from answering questions to going over the program in great detail. Very prompt on phone calls and emails. Thus far I am very pleased with the efficiency of everyone I've spoken to as well as the information of the program I have received and been guided through!
Reviewed Sept. 19, 2018
It’s was well explained to me and very informative. I’m looking forward to get myself out of debt and never get back into my bad habits and start a new chapter in my life to been debt free and keeping it that way.
Reviewed Sept. 19, 2018
So far, so good. I found Shelley ** and Shira ** to be clear, concise, and informative and they answered questions before I could ask them. It is a scary thing to voluntarily NOT pay our credit cards toward the goal of facilitating settlement, and they both were understanding and supportive. If the rest of this process is as efficient and professional, we're in good shape. Finally.
Reviewed Sept. 19, 2018
Angelica was amazing in assisting me with my debt relief package. She was extremely knowledgeable and polite. I hope that all of your consultants are at least as half as well trained as her. I will definitely recommend your services to friends that may be in a similar situation.
Reviewed Sept. 19, 2018
I enjoyed my experience with Mr. James **. He was very knowledgeable and understanding of my situation. I couldn’t have asked for a better representative. I understood everything he explained to me. And I couldn’t thank him enough for helping me when no one else could.
Reviewed Sept. 19, 2018
The staff was very knowledgeable and courteous. They took the time to ask me questions as well as listen to my questions. As this type of financial decision is difficult, it was comforting to have someone genuinely interested in helping me. I feel confident the remainder of the process will be fulfilling.
Reviewed Sept. 19, 2018
Smooth and easy process! I had very little knowledge about debt/credit and Gary ** spent a lot of time listening to us and answering all of our questions. He helped us understand how creditors work and gave us a break down of our current situation. We didn't feel pressured and we were able to take our time to make the best decision for our lives. We are excited to start this journey to be debt free! Thank you Gary ** for being very patient with us through this process.
Reviewed Sept. 19, 2018
Everyone has been super professional and amazingly polite. Looking forward to graduation of the program and taking control of my debt. This process has been extremely easy. I have been so happy that I will recommend to friends and family.
Lino, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.
Reviewed Sept. 19, 2018
Everyone was very clear and helpful. They were willing to answer any questions I had. They made me feel confident in National Debt and they were very knowledgeable. Everything was covered in great detail. Like the idea of legal help if taken to court.
Reviewed Sept. 19, 2018
I need NDR's service because I have credit card debt. I signed up with a pretty much standard program where I make monthly payments over a specified amount of time and my debt will slowly get paid off. Enrolling was easy but understanding where I go from there has not been. Since signing up, I have received calls twice that a settlement has been presented and the first time, it was nice because it was just information that I had to agree to and they sent in the payment. But the next time, I was told about the settlement but NDR said they needed more money to be able to do it. I was not told upfront that they would randomly call and ask for extra money. I had to send in about $600 to be able to get that settlement to clear that card off but I told them not to ever do that again because it caught me. But when taxes came back I looked up and happened to have the money.
So far, I am about a little less than halfway into the program now. When I call them, the ones that I’ve spoken with have been very helpful and they explained things well. The first one who called me to explain the first settlement was very nice but the second one that called when they needed me to send in extra money was very pushy. I hang up on him because I didn’t like his attitude. Then a couple days later, I called back and paid the money when I spoke with someone else.
Other than that, the payment plan they gave me was doable and that was why I went with them. The other consolidation places I checked into may have handled it in a way where it wouldn’t have hurt my credit as bad but I would have ended up paying a lot more overtime. Plus, my credit was already bad so I did it in a way that in the long run it was gonna cost me the least amount of money because when NDR is doing settlement, they talk directly to the credit card company and get the interest and stuff cut off.
My creditors call me frequently but I quit talking to them. I gave them National Debt Relief’s contact information multiple times but they said that they absolutely refuse to work with them and that I was the only one that could pay them off. NDR told me that once I give their contact information I could quit answering the phone and put my creditors on my ignore list. But once it was all said and done, if they’re not gonna work with National Debt Relief, I don’t know what'd happen.
Also, NDR should have more communication with their clients. I get emails but some of them say Global Consumer and I’m not sure if they’re from National Debt Relief. So if NDR is sending out emails to keep me updated, they’re not very clear and I don’t know who they’re from. If not, then that is something that I would like. Maybe a monthly update on how things are would do.
Reviewed Sept. 19, 2018
This was not an easy realization that I needed assistance with my debt. I decided to contact National Debt Relief to see what options I had. After speaking with Roy the decision was easy. He is very caring and understanding and takes the time to completely analyze your information and explain everything in detail. Roy made the process very easy. Thank you!
Kristina, admitting we could use a hand isn't easy for anyone, and we commend you for taking that step. We feel strongly that you made the right decision when you reached out to us. We'll continue giving you the tools you need to stay on track and be successful. Thanks for leaving a review today.
Reviewed Sept. 19, 2018
From what we read online, we liked National Debt Relief's responsiveness and their better reputation. They already settled a few debts that I had for under what they said they would do, and they worked with me when I had to change my monthly payment.
Reviewed Sept. 18, 2018
Miss ** was the representative that I spoke with, very nice person, took her time with me, explain every detail, any questions I had for her she answered them, very very professional. We need more workers like her. Thank you so much Miss **. I really appreciate you.
Reviewed Sept. 18, 2018
I love you people! Both Priscilla ** and David ** were awesome in that they walked me through every step of the way, patiently answering my many questions. I think they both deserve a raise! Thank you so much for working with me to resolve my debt. Kudos to you all!
Reviewed Sept. 18, 2018
Everyone was good at making sure I knew what I was getting myself into. The process was very easy and quick. I would definitely recommend National Debt Relief to everyone that is serious about getting out of debt. Thanks for being so informative and for all your help.
Reviewed Sept. 18, 2018
It was easy and to the point. I’m ready to become debt free with their amazing help. I recommend this company to anyone in need for sure. My wife, son and I can now focus on our family instead of countless phone calls for credit card companies.
Reviewed Sept. 18, 2018
My experience was overall great. I was walked through everything step by step and felt everyone has really cared. I was always asked whether or not I understood and felt I was never lost or left behind in the process.
Reviewed Sept. 18, 2018
I was refer by a friend as I have been swamp in credits cards debts for some years. I should know this option earlier. I am just in the first stage of the process and it seems finally we'll be out of all credits cards nightmare. This is a great option to settle your issues with creditors. So far the best!!
Reviewed Sept. 18, 2018
Joseph ** was nice, respectful, and talked me through and made sure all my concerns were addressed. I was scared and didn’t know if this was a good fit. He came on the line and made sure I was comfortable and knew that everything was fine.
Reviewed Sept. 18, 2018
The staff at National Debt Relief are extremely pleasant and very knowledgeable. They explained the program in great detail and answered any questions we have asked. My wife and I are very excited to start the program to better our lives.
Reviewed Sept. 18, 2018
Firstly I didn’t trust NDR for no reason, But now I knew that I was totally wrong for my judgement on NDR. It is real. I have been late payments from 4 creditors by my in expected unemployment situation. I owed debt over $11,000 to the creditors for a few months and can't make minimum monthly payments which was over $600. But It was covered and I don’t have to worry about the debt no more. I Just have to make monthly payment less than half of the debt amount to special saving account under NDR’s program. I do really appreciate NDR for fixing my critical situation. I really am. To the readers, I strongly recommend NDR absolutely. Thank you so much.
Reviewed Sept. 18, 2018
Everyone I have spoken with has been very kind and explained everything to where I could understand. I am very happy with the program so far and would recommend it to a friend in need. I feel very comfortable in going forward with the program.
Reviewed Sept. 18, 2018
Everything was explained clearly. They were very educated in the responses. Very helpful and I appreciate what is being to help my situation. I would definitely recommend this service to a friend and family members. This will be a lifesaver for me. Mahalo!
Reviewed Sept. 18, 2018
The representative answered all my questions and helped lower any doubt I had so that I wasn’t as anxious making new the decision to enroll. I look forward to working in this program to lower my debt and get myself back on my feet with some money saved up.
Reviewed Sept. 18, 2018
Really appreciated the help from all consultants. I am so happy with what the outcome is and feel very appreciative of the company and the help that I received in combining my debt. Jeff made everything nice and smooth and put it into words that I could understand.
Reviewed Sept. 18, 2018
Our Welcome Call specialist Ed ** was very professional and helpful. It was an awesome experience for us. He explain everything to us and was very helpful. 5 stars. We would recommend National Debt Relief to family, friends, coworkers, and anyone we know. NDR has taken a lot of stress away and made a difficult suggestion much more easier. I have nothing but good things to say and look forward to working them to resolve our debt.
Reviewed Sept. 18, 2018
I just signed up with this service yesterday. So far, everyone I have talked to have been very helpful and explained everything to me. I am looking forward to being out of debt and believe me when I get out of debt I will never get another credit card.
Reviewed Sept. 18, 2018
Everyone was very professional and helpful as I made the important decision to work on my credit. I thought that Kyle did just the right amount of coaching and advising and didn't push too hard when I was in the decision-making process and that was very helpful. The welcome call went well, she was very courteous and patient. I was very satisfied by the customer service overall.
Reviewed Sept. 18, 2018
I honestly have never used any credit counseling and debt relief services, but after a few people saying I should try one, I decided to. I did not know what questions to ask but everything sounded great. They had told me that my credit would suffer but I never knew I would have potential judgments against me and being threatened to garnish my wages. I also did not realize I would have to come up with additional money at times to pay off a creditor. What is the point of paying a slightly lower rate per month when all of a sudden I have to pull money out of nowhere. Which ultimately means my kids eat bread and cereal for dinner for another month until I have more money. I would NEVER reccomend them to anyone.
Hello Anna,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.
Reviewed Sept. 18, 2018
Both representatives of NDR were very thorough and covered all aspects of the service. Patiently explained the details and what to expect moving forward. Answered all questions and concerns fully. Feel secure that this will be the answer to eliminating my debt problems.
Reviewed Sept. 18, 2018
Awesome! NDR staffs are great. They are all professional on dealing with people, very clear step by step explanation. I am hearing a lot of good things the way NDR helps people now I experienced it myself. Keep it up. Congrats!
Reviewed Sept. 18, 2018
After acquiring debt that accumulated with my loss of income I researched companies who provided assistance. I reached out to National Debt Relief online. After that I spoke to two different representatives and they were both informative, helpful and courteous. NDR responded to me efficiently with emails and phone calls.
Reviewed Sept. 18, 2018
Enrolling for the program was nerve wracking and a relief all in one. They answered all of my questions, were patient with me and put my concerns at ease. I love that I'm in control of my funds and have to be contacted prior to them paying a creditor. In addition, I appreciate that we can make larger payments than what is set and can cancel at any time. I can't wait to see what my future holds and I am ready to be debt free.
Reviewed Sept. 18, 2018
They helped me reduce the stress I was experiencing due to the overwhelming biweekly payments I was making. I now have 1 monthly payment which is 1/4 of what I was paying. Excellent customer service!! I would recommend this service to anyone before considering bankruptcy.
Reviewed Sept. 18, 2018
Everyone I spoke with was professional and knowledgeable. I am looking forward to debt relief success, and hope this is the relief I needed to get there. I do not want to retire being racked with debt and paycheck to paycheck.
Reviewed Sept. 18, 2018
The amazing staff at National Debt Relief have been a dream to work with! They are very informative and will answer any questions you have! I cannot say enough about the Friendly/Supportive attitude the National Debt Relief team has! I was a little unsure before I called but they walked me through everything, and put my mind at ease!
Reviewed Sept. 18, 2018
I experienced excellent customer service. I was at ease when the representative walked through the process with me. She answered every question I had. The representative helped me figure out the best way to make my payment based on my paychecks.
Reviewed Sept. 18, 2018
Explained everything that will be going on through this program. Person I was talking to was very helpful and understandable. So far it's been very good. I would recommend this to my friends if they needed this. Thank you for helping me out with this hardship.
Reviewed Sept. 18, 2018
Customer service is pretty great so far... I have only just begun though. Ready to be debt free! Patrick has been a big help and everything seems to be legit... If not, I have entered into one expensive mistake! SO FAR though... I am happy!!
Reviewed Sept. 18, 2018
Everyone I talked to was helpful. All of my questions were answered and everything was explained very thoroughly. They were respectful of my time and needs. No concerns. The representative was very kind and was willing to help. During the initial process and throughout my experience everything has been good.
Reviewed Sept. 18, 2018
My first experience following the initial inquiry submitted online was a phone call received on Saturday, September 15, 2018, from Roger **. It must have been my luck that Roger was working on his normal day off. Roger was extremely professional and helped to relieve my hesitance in discussing my sensitive information. Through a series of phone calls (both to and from Roger) and an exchange of email correspondence my account was started. As planned, Roger contacted me when he returned to work on Monday, September 17, and initiated the welcome process.
As luck would have it, my call to the welcome phone number was answered by David **, a Welcome Call Representative. Again, I was treated professionally with respect and understanding, making the entire first experience with National Debt Relief most comfortable. I look forward to continued trust as I hope to resolve my debt hardship.
Reviewed Sept. 18, 2018
The were very helpful explaining their process on help me with my credit card debt. They made the process real easy for me to understand and answered all of my questions. I like the credit repair at no cost at the end of the program.
Reviewed Sept. 18, 2018
At first, I was very skeptical and reluctant to "go for it". After talking with Christopher he was able to explain everything to me in terms I understood. Everyone that I have talked to so far has been very nice and willing to answer any of my questions. My experience so far has been pleasant.
Reviewed Sept. 18, 2018
NDR is helping me with my debt and getting my financial situation on track. I’m so glad I took the step to enroll and no looking back from here. They answered all my questions I had. Overall exceptional people to work with.
Reviewed Sept. 18, 2018
Everyone was very helpful and have my best interest in mind. I can feel more confident with finally coming out of my debt and achieve peace of mind. Thank you for assisting in my needs and looking forward to make this successful.
Reviewed Sept. 18, 2018
Excellent customer service, I hope you continue to help this business growing up and be big and bigger!!! Thank for you good help!!! You are the guy in this business! You know how to help people. Especially me I don’t know much English but we almost done this application!! Thank you again!!!
Reviewed Sept. 18, 2018
Jay ** was my primary contact. He was thorough, extremely polite and highly professional. He simplified what was a very complex process. He will receive my highest recommendation for anyone seeking similar assistance. The welcome call was very effective and efficient also.
Reviewed Sept. 18, 2018
L. ** was phenomenal in explaining the process. She was kind, upbeat, thorough and patient. Making the decision to make the call seeking assistance was the most difficult part of the process. Appreciate that the employees tone was not judgmental.
Reviewed Sept. 18, 2018
The customer service reps were exceptional. They walked me through every step and answered all my questions. Lance ** was especially helpful and patient. He helped me to make sure that all the information was correct even though he had to call me back several times and helped me locate the information needed.
Reviewed Sept. 18, 2018
We had some rough times and we were not able to make our ends meet. Since this has never happened to me before, I didn’t realize there was something like National Debt Relief until we did some research. I hate to do it, but I had no choice and had to go this route. I also found out that NDR's service is a lot better than most companies out there.
NDR's customer service is awesome. The first time I called, the person who I spoke with was very positive, helpful and knowledgeable. She was so patient, too, and we felt very comfortable talking to her. The way she spoke to us was what made us decided to go with NDR. She also explained to us step-by-step how the program would work which made us more confident about it.
The enrollment process was excellent. We are about 50% into the program and so far, NDR has helped us a lot in taking care of talking to the creditors and settling with them. They've gone above and beyond to settle at the amount which would be very comfortable for us. There was also one situation where they had to contact the attorneys and they took care of that really fast. I wish the payment was a little bit less though, but it was good that they set it up like that. Being with NDR is for the better. Even though we are still going through hardship right now, I’m trying to control everything and do a little bit more disciplined life than what we were before. Overall, NDR is doing a fantastic job.
Reviewed Sept. 17, 2018
Enrolling with National Debt Relief's debt consolidation program for my credit card and my personal loans was incredibly easy. When I needed to contact the company one time, it was easy to get in touch with them. They even worked out a new payment plan with me when I got a new job that was on a different pay schedule. And I'm still paying less now than what I would have, trying to pay all the loans myself. So NDR's cost is fair and I've recommended them to people. I'm still in the middle of the program but a bunch of debts are already paid off and I've already seen my credit score go up.
Reviewed Sept. 17, 2018
Ryan was very knowledgeable and worked around my schedule without any hassle. Very good team to work with. He answered every concern I had and consistently reassured me of the program and felt very confident about it. If this goes as well as it sounds, I would definitely recommend this program.
Reviewed Sept. 17, 2018
I was a nervous wreck. Each team member sounded so reassuring that I do not feel as anxious about living. There is hope in knowing that you do not have to be paralyzed by the weight of debt. It merely takes being informed and guided through the process by client-friendly and knowledgeable associates. They want to see you succeed. Glad I am taking a step toward relief.
Reviewed Sept. 17, 2018
I just started with the program... so far people are great! I am very impressed with the material and the portal they provide. In one day, they posted all my information online and I am very relieved that I will be able to track the process.
Reviewed Sept. 17, 2018
LaShonda and Tamika were very courteous and helpful. They answered all of my questions and put me at ease. There was no pressure and they were very informative and patient. Getting set up was very easy and I am hoping the entire process will go as smoothly and getting started.
Reviewed Sept. 17, 2018
They were very helpful and accommodating. They made it very easy to understand the terms and conditions. I would definitely recommend this company to a friend. I am so far very pleased with my experience. I spoke with Joanthan and he didn't make me feel bad about myself or my situation at all and was open to answering any questions I had in a very detailed manner.
Reviewed Sept. 17, 2018
The customer service is incredible. Everything was laid out for me and I feel confident that the National Debt Relief will be the best option for me to succeed in getting me out of debt and into financial freedom. Thanks!
Reviewed Sept. 17, 2018
I wish I had done this earlier. Atif ** put me at ease and gave me some peace of mind. He was very friendly professional and explained everything very well. I can't remember the man that did my welcome call but he was great also. He was very helpful, knowledgeable and kind, also. What a great experience. I'm excited to begin the program and be on the road to become debt free.
Reviewed Sept. 17, 2018
My enrollment process was quick and easy to understand. The customer service reps were knowledgeable and made sure to answer all my question efficiently. I look forward to working with this company for the next few years to resolve my debt issues.
Reviewed Sept. 17, 2018
I just started this process and it has been a very pleasant experience so far. They are very professional and super informative. My questions and concerns are thoroughly answered. I feel as this will be an overall good experience. Am looking forward to going to this beneficial process with a company that it seems I can rely on. Seems as if they got all their ducks in a row!
Reviewed Sept. 17, 2018
Representatives were very helpful and knowledgeable and polite and showed patience with someone of my age. Return calls were on time when they said they would call. They were able to put at rest any doubts that I may of had.
Reviewed Sept. 17, 2018
The representatives that helped my husband and I enroll made us feel better about our situation. We both were very apprehensive on going through this whole process but Lonnie made us realize that there is help and that we would be ok.
Reviewed Sept. 17, 2018
I'm happy to be signed up with debt relief!! They have a lot potential to make a customer happy. I'm in love with this. Such a help, thank you for everythiiinnggg. Super happy to meet this. Such a great company.
Reviewed Sept. 17, 2018
My experience so far has been fantastic. I hope it really stays this way. Looking forward to be debt free. Ronald and Christal customer service were both top notch. Am glad working with both of them. They took their time to explain in details the program is all about. Excited about the journey.
Reviewed Sept. 17, 2018
This morning I spoke with a customer service representative who was most helpful in transferring money to my bank account. This customer service representative was not only cordial but had wonderful service skills and showed compassion and care to my request. She needs to be commended for her great customer service!
Reviewed Sept. 17, 2018
Dan ** was very helpful and was very informative. I am glad I joined the program and am very much looking forward to being free from my debt. I would recommend this to anyone who is facing problems with debt. Thank you!
Reviewed Sept. 17, 2018
Sue was an absolute pleasure to work with. She was extremely knowledgeable and helpful with everything. She made a scary situation less tense and doable. The welcome center was also amazing and very knowledgeable. My overall experience was definitely worthy of an excellent customer service field!
Reviewed Sept. 17, 2018
Fast! Understanding... if I had question Michael was there to answer via email or call. I been great to have a program out here like this one. I been giving a break from this debt. Now I can save and travel.
Reviewed Sept. 17, 2018
Thank you all very much. This felt like this was an insurmountable task at first, but now I feel like I can tackle my debt and pay my creditors without a bankruptcy on my record. Everyone is very friendly and helpful. Thank you and God Bless You.
Reviewed Sept. 17, 2018
Found the people I spoke with to be very knowledgeable and informative in walking me through the process to enroll. I know they will continue to be helpful to me by just a phone call away as this process proceeds ahead. It feels good to be resolving my debts in order to become debt free.
Reviewed Sept. 17, 2018
My experience so far with NDR has been great! The customer service representatives are so friendly and genuine. They have a sense of calmness to them that really helps when dealing with something that impacts our lives so much. Kudos to Ed ** and Theordore **!
Reviewed Sept. 17, 2018
The help I received from NDR was excellent & the customer service was excellent! It was very easy. The program is very helpful. The customer service that I received was very helpful. The service that I will be receiving is very helpful.
Reviewed Sept. 17, 2018
The representative was very clear and concise in relaying all the information. I understand the terms and conditions of the program. I got the number for the client care team for any questions I may have upcoming in the process. She was very pleasant.
Reviewed Sept. 17, 2018
Just signed up for the program and everyone is very friendly and helpful. They make sure you understand everything clearly. I look forward to working with this company and getting all of my debts resolved. The online portal seems very easy to use and I like that it gives a dashboard with all of your accounts and their status.
Reviewed Sept. 17, 2018
The gentleman that helped me was very patient to answer all my questions and even gave me a few days to think it over. Was very informative and able to explain the process. He also set up a call back time that was good for my schedule. He answered all my emails that I sent. Would recommend to any of my friends and family.
Reviewed Sept. 17, 2018
Shelly the person that did the initial review was great. I told her English was my second language and she slowed down when saying the scripts needed for our conversation. The welcome call, I didn't even got her name. She talks really fast. At some point told her she was talking fast for me but that didn't make a difference. One important thing about customer service especially when you are working with Scripts, is to take your time and don't be like a robot. You, the rep, and the client are still humans and as humans, we want to feel the customer experience is unique and thoughtful.
Reviewed Sept. 17, 2018
Great experience. Tashana and Simon were both helpful and friendly. I greatly appreciate their patience and help??? I was nervous and concerned having to reach out for financial help but they made me feel calm and were so informative which gave me a feeling of satisfaction that I was doing the right thing.
Reviewed Sept. 17, 2018
The welcome call representative was very helpful and very informative. She assisted all my needs in a timely manner. She was very patient with me. The areas I didn't understand, she clarified for me. I have full confidence knowing this was the step I needed to take.
Reviewed Sept. 17, 2018
All of the individuals I spoke with at NDR were professional and respectful. This was not an easy thing for me to do emotionally yet they understood and explained thoroughly the positives in my decision. I highly recommend their services.
Reviewed Sept. 17, 2018
Very informative and helpful in explaining the whole process you will go through. Very Customer Service oriented. Would definitely recommend doing business with. They took the needed time to review all documents I signed and everything they will be able to help resolve with me.
Reviewed Sept. 17, 2018
National Debt Relief has been wonderful and the reviews that I read about them were good. They were able to lower my monthly payments ‘cause I was in debt quite a bit. And I think the legal aid is gonna be very beneficial to me. I like the representative's willingness to help. If I’ve had to change some monthly payments, they’ve not had any problems with me doing that. They’ve been really understanding. Working with National Debt Relief has been comfortable and the cost has been good.
Reviewed Sept. 17, 2018
I wanted to get out from all the credit card debt. I went through various companies on the internet that deal with debt relief and I got shut down by everybody. Somebody told me to talk to National Debt Relief and I did. I told them my credit cards, my accounts and the amounts, and I signed some power of attorney paperwork to let them deal with creditors. The enrollment process was painless. The program is about three years and I’ve been doing this for a year now. So far, several accounts have been paid off and I'm working on the rest.
I had a creditor give me a hassle and sent me some mail. NDR sent them an email to just scan and send the paperwork on to them. They did and I haven’t heard from the creditor anymore. NDR seemed to be taking care of what they said they would and I have no issue with the cost at all. I’m more than willing to do anything I have to do to extricate myself from debt. And there was no struggle with the payment plan. It’s less than I was paying a month on all the credits cards with nothing happening. They pull money out of my check every month and once that builds up enough, they make some payments on stuff and let me know what’s going on every couple of months. I’d recommend NDR to anybody I knew in similar situation.
Reviewed Sept. 17, 2018
I stopped National Debt Relief's service three months ago and I finally shut down bank accounts because they refused to not continue making withdrawals. I would call and tell them that there were no funds available at the time and I could not make those deposits with their withdrawals. But they said that those were already scheduled. It was a terrible experience and I wouldn’t suggest NDR to anyone else.
Hello Cian,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. This is definitely not a usual occurrence for our company. We will be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.
Reviewed Sept. 17, 2018
I went through a divorce and I was left with a great deal of credit card debt, which mostly wasn’t mine from before marriage. I wanted to consolidate it and be able to pay it off because I wasn’t able to do it on my own with making multiple credit card payments every month. I googled National Debt Relief and did some research, and National Debt Relief seemed to have good reviews, so I went with them. They consolidated all my debt. I have an account that all my money goes into and they utilized that to negotiate with the creditors, which they have done quite well so far. The negotiator walked me through the entire process and explained everything thoroughly before I signed off on it.
NDR took all my expenses and income into consideration and came up with a monthly amount that I would pay. They asked me if I felt that I would be able to make that payment every month and I negotiated with them a bit on that, so I had a little leeway to live life. We came up with a payment that worked for me and my budget. The cost is extremely fair although I'm broke because of what I pay a month. However, it would have been rougher not having everything consolidated and interests still accruing so, it's good. There were a few times where they tried to debit the money from my account and it wouldn't go through. I appreciate that they contacted me right away and worked with me to work something out to make up for that missed payment. I have a friend who came and asked me about National Debt Relief and she's working with them right now. I told her that they were very helpful and the process was very easy and painless.
Reviewed Sept. 17, 2018
I had a huge amount of debt from college things and credit cards. It was over $100,000 and National Debt Relief provided debt consolidation and debt settlements. They wrapped up all of my debts then I will pay a set amount over a four-year period of time. I was scared during the enrollment process but the reps were very good.
I called the consumer line and they treated me like they knew me even though they didn't. They were very friendly and professional. It would have been nice to have had one person but under the circumstances, they did a great job. They were very good when I called them but I would like it if they reached out a bit more to say where you are. I used to make a lot of money but I’ve had severe health problems, I'm disabled, and I have a limited income now. The payment plan has worked out well and working with National Debt Relief has been a major benefit to my life. I've been going through a huge change in my life situation and they've been a godsend.
Reviewed Sept. 17, 2018
At the time I was in a tight shoot, I looked at online reviews and National Debt Relief had better reviews. However, when they make payments I don't see the balance whenever I look at my account online. I make a payment every month and there is supposed to be a lot of money in there so if I'm paying $700 every month, they're paying two $300-payments but I don’t see any balance in there. That way, at least I know they have this much money and account the extra so they can negotiate some other creditors and I can get out of this mess.
Reviewed Sept. 17, 2018
My husband's income got depleted and we needed to do something. The enrolment process to National Debt Relief was fairly easy and the program's cost seems very fair. I filled out the paperwork and got notified two days later. They said that they can help me and asked me to do this and that, then it was set and done. I've gotten phone calls from their reps and they had questions. Then they would help me as much as I could if I'm online. They said that they got me and they're taking care of it. Their program helped us get ahead and took some worry and stress. The program is expected to last for 36 months and, at this point, we still have a year with them. Working with NDR helped us see light at the end of the tunnel. They’ve been a wonderful company to work with, and if anybody said that they needed help, I would surely refer them to National Debt Relief.
Reviewed Sept. 17, 2018
There's been a couple of debts National Debt Relief has started settling for me and they've been helpful on my payment plan. I don't feel uncomfortable working with them and I communicate with them mostly via email. Their services are a little pricey though.
Hello John,
Glad to hear that our team was able to assist as you work on your journey to a debt-free future. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to always provide a 5-star experience for every client.
Reviewed Sept. 17, 2018
I was having a hard time and was trying to consolidate my bills last year. I tried a couple of banks but I got denied because my ratio was so high risk. Then a mail from National Debt Relief came in and I called them. NDR would be cutting off half of my debts and I'm just paying the balance and not the interest. I'm on a very tight budget and I break down what I receive from my check but NDR has been very good and I pay them bi-weekly. NDR calls me every time they’re gonna settle and I agree with whatever they're gonna do. However, it would be helpful if I get an update to show how close it’s gonna be paid off. So, that way, I’d know when to retire. But that's just one thing. When they call, they're very courteous and they let me know how much the payment is and how much they’re taking off. I would recommend National Debt Relief.
Reviewed Sept. 16, 2018
I got myself overwhelmed with debt. Enrollment at National Debt Relief was a simple process. They took all my information and some time thereafter, let me know that I qualified. After that, they started working on settling my debts for me. They have been easy to work with. I follow my account online and on their website, it's easy to see what's going on and track how things have gone. Also, their reps would also call and let me know if they have come up with another offer, and let me know what it is, and either accept or I don't. They have also been helpful when I call. So far, I'm only down to two accounts with a little over a thousand dollars. I'm almost complete with the process. Overall, I would recommend National Debt Relief. Their service has been excellent.
Reviewed Sept. 15, 2018
Menwa and the lady that I talked with during the welcome call were both understanding and compassionate and very helpful. It made this so much less stressful. They were both very thorough and respectful and non-judgmental. Each of them walked me through part of the process step by step in the most professional of manners.
Reviewed Sept. 15, 2018
Nathan is very knowledgeable about the program. He answered all of my questions without hesitation. It is very important for me to understand what will happen once the process gets started and Nathan explained everything and addressed all of my concerns immediately.
Reviewed Sept. 15, 2018
This is a bit of a scary process for me. However, all of the staff from NDR have made it less intimidating and easygoing one step at a time for me. They have been guiding me through the whole process with great transparency and professionalism.
Reviewed Sept. 15, 2018
Very professional and very patient with my questions and explained them well in a timely manner. I would be glad to recommend NDR to other prospective clients. He made it very easy to contact him also when he said he would contact me in 30-40 minutes, he did in less time than that.
Reviewed Sept. 15, 2018
My experience was a pleasant and informative one. Each person explained thing in a very clear concise manner for me. They also answered all my questions and guided me to the next step in the process. I would definitely recommend this to others.
Reviewed Sept. 15, 2018
I am very disappointed with National Debt Relief due to what I consider horrible communication and updates on progress once they get you to sign up for their service and start making payments. The only communication I really receive from National Debt Relief are emails and letters trying to introduce themselves to me and gain my service. This is odd to me since I have already been part of the program 8 months already. With so much fraud out there I think it's crucial to have strong communication between parties. Just don't really feel comfortable with this company.
Hello Jennifer,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.
Reviewed Sept. 15, 2018
My experience with NDR has been amazing. Ricardo ** was clear, concise and extremely knowledgeable. I wish I’d looked into doing this a while ago instead of digging myself into more debt. But lesson learned!! I would recommend NDR to anyone who is ready and willing to do the work to get themselves out of debt. I just signed the contract today to begin my journey, I have not yet made my first payment but I feel such a sense of relief. I credit my wonderful, loving sister who made me face my finances head on, look at all my options and make the best decision to finally get ahead of my mess. I’m so glad I called!!
Reviewed Sept. 15, 2018
Everyone that I spoke with was professional and took time to really explain everything to me where I could understand it. They returned phone calls and emails in a timely manner as they said they would. I would like to thank my team for their help in helping me with my situation.
Reviewed Sept. 15, 2018
For the most part, my experience was good, the only complaint I have is that everyone I talked to talked really fast, making it hard to absorb It all. When giving that much information I would speak clearly and a little slower, otherwise all was good. The people were very nice and helpful.
Reviewed Sept. 15, 2018
I wanted to do a consolidation program and National Debt Relief had good reviews and ratings and they also seemed legit. They provided me with debt consolidation relief. I signed up online and put my phone number. Then, somebody called me and talked to me and my husband, and figured out our income and every account that I wanted under the debt consolidation program. The rep explained the entire program and debts and they got me set up that day.
We’ve been in the program for about a year and we have another year to go and we’ll be done. We work with a team. They assign an attorney if you need one and now, I have my own attorney. Every time I call their customer service, whoever picks up has helped me however I needed, so we’re all good. When I call, they pick up right away and I get my answer right when I call. If I ask to leave a message, I’ll get a callback that day. I haven’t had a question yet that they couldn’t answer. They make me feel very comfortable.
They based the payment plan off of the accounts I have so that I can get a good amount and start paying them off. It is a set amount every month unless I can’t do it for some reason. The cost seems all right to me. They went off of my budget since we were paying rent and other bills we have. Also, I can call them ahead of time so that they can cancel it and I don’t get overcharged. I just make up for it another way. They are good at working with me.
Working with National Debt Relief has definitely taken a lot of stress off of me and I’m slowly building my credit back already. Every time they pay off an account, my credit starts to build back up too, which I was having troubles with. It is definitely helping our credit situation and financial situation immensely. I would recommend them to anybody.
Reviewed Sept. 15, 2018
I was stressed out because we constantly paid our bill and kept our credit staying good, but we weren't going anywhere with the money. I kept paying, but I didn't see my bill dropping. I wanted to get something where I could be debt free. I read some reviews and talked to them on the phone and I felt comfortable with them. So I got National Debt Relief’s services. It's going help me in the long run, but it killed my credit and that sucks. We did a three-year program where we had 16,000 in debt and we pay monthly. We're about 75% done and it has been working really good.
I’m impressed with the negotiator’s willingness to help and explain everything to me. Any questions I had, they made me feel comfortable with it. They’re calm, nice, and they understand. I just wish they would call a little bit more frequently and just give you updates because life is so busy. It doesn't have to be long and drag out, just a 10-minute conversation because compared to logging on to a computer for updates (which is convenient), it's just easier to have somebody call real quick, and make a simple, fast phone call. Other than that, I do not have any complaints, having NDR makes it a lot less stressful knowing that these things are getting paid off instead of just the interest. I would definitely recommend them.
Reviewed Sept. 14, 2018
I am happy about this service. Alana ** and Terry **, they had a lot patience with me. My ENGLISH not perfect but they stay and guide me. I appreciate what they spend time with me for hours. In future I will recommend to my friends and whoever need help.
Reviewed Sept. 14, 2018
Fairly new to the program, so far everything is going great! So glad we find this program! Everyone I have talked with has been so helpful and will gladly help you while being patient. We are very excited to see where we can go.
Reviewed Sept. 14, 2018
Very helpful customer service representatives. Very happy so far. Explained program in easy to understand language. Was more than happy to answer all my questions. I would highly recommend this company. Documents are easy to read and understand. Detailed very well.
Reviewed Sept. 14, 2018
I received great service throughout the process from both National Debt Relief associates I spoke with. All of my questions were answered and the team was very supportive and friendly. It was a smooth and easy process to understand the components involved.
Reviewed Sept. 14, 2018
Mr ** was very helpful and explained the program very well. The welcome call was different - the representative had a very thick accent and there was a lot of background chatting - difficult to understand. I’m hoping I understood fully everything she told me. I will be calling customer service on Monday to ask a few questions.
Hello Laura,
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to discuss your specific questions. You can also call us directly at 888-660-7427.
Reviewed Sept. 14, 2018
I was feeling overwhelmed, having went through all my finances and decided that I had to make a secure decision about my financial future. I simply filled out a short application online and was contacted very quickly. The entire process was explained to me and I never felt any type of pressure to make a decision to go with National Debt Relief. Customer Service was excellent and seemed concerned about my financial issues. I made the decision that this program would really help me. A Certified Debt Specialist walked me through every step of the application process and I was approved for their services. I'm looking forward to working with National Debt Relief.
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