National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
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Reviewed July 17, 2019
Everyone I talked to explained the process and what to expect. Thank you, I feel comfortable doing this now. We are looking forward to completing this program with a lot of good help from everyone. Also looking forward to being out of debt.
Reviewed July 17, 2019
This process hasn't been an easy one for us. We went from having 850+ credit to below 600 due to a move, total house renovation, new roof, unexpected costs, etc... It's been a bit of a nightmare, but we're now on the road to becoming debt free again! All representatives have been very professional and knowledgeable about the program, and have done a lot to help with the stress we've been under. Great people! A+
Reviewed July 17, 2019
I am very happy so far with National Debt Relief. I, unfortunately, got myself over my head with "payday loans". It's very hard to stop the problem with trying to pay them off without incurring additional loans. I hope I can stop the repetitive problem.
Reviewed July 17, 2019
Had a great experience, they were easy to work with and very efficient at what they do. Customer service helped answer questions and got answers I need right away. Made it very easy to understand the process. Thank you so much for helping me.
Reviewed July 17, 2019
Courtesy and professional. They were very knowledgeable and direct.. The ease of fixing and adjusting was a great selling point to accept this application. Thank you for continued support and helping people get back on track. Please have a wonderful day.
Reviewed July 17, 2019
Need to get out of debt quickly. Was scammed by another company. The individuals who I spoke to explained everything really well, and made me feel comfortable. I also was sent all of my paperwork to fill out right away. Tara
Reviewed July 17, 2019
Your representatives were polite and courtesy. They treated me with respect and dignity. The process was thoroughly explained to me. Any questions I had were answered in a timely fashion. I will highly recommend your business to friends and family.
Reviewed July 17, 2019
The welcome call was awesome. You people put a lot of efforts and time for satisfaction of customers. I appreciate it, As well the guidance and cooperation by Colleen **. I pray to God success for National Debt Relief. Thank you.
Reviewed July 17, 2019
After applying with Brandon ** and having my welcome call with Simon (I’m unsure of his last name), I’d give them both 5 full stars. Transparent, truthful, and extremely polite and real. Whatever training they’ve had within the company and beyond, take note and keep it up. Thank you!
Reviewed July 17, 2019
Both agents that I talked to - my application to, followed by my welcome call - were very thorough and professional. They covered every detail, and left me feeling much more hopeful with my financial future. I would recommend your company highly, to anyone I know, who had similar circumstances.
Reviewed July 17, 2019
Did take longer than quoted to get enrollment call. But so far I am happy with the service I have been given. Now I hope to get some good settlements on my accounts to clear up my credit. I was explained. If all goes as well as it was explained I really should be debt free other than student loans in a year and a half.
Reviewed July 17, 2019
I was pleasantly surprised with the ease of enrolling in the program and how quickly they were willing to get the ball rolling to assist me with getting a handle of my mounting debt. Each person I spoke with was knowledgeable and professional and made sure I understood how everything would work.
Reviewed July 17, 2019
I appreciate the helpful people and experience I had w/ NDR. Micah and Jewell assisted me throughout the process and I was grateful. I look forward to clearing my debt and moving forward w/ my life. Thank you very much.
Reviewed July 17, 2019
I am in the very beginning stages and so far they have been awesome to work with!! Treat you like a human. They have been very clear and thorough regarding all the information as well. I will update more later on in the program.
Reviewed July 17, 2019
Dashawn and Nancy walked me through the process step by step in a very professional manner. They were both courteous and understanding. It was an easy and pleasant experience. I would recommend your services to my friends and family. Thank you.
Reviewed July 17, 2019
Cathy and Evelyn were very helpful. They had the patience of Joel. They walk me thru everything. They answer all my question. They make sure I understood everything. They help me learn how to use the email. I would give them 100 stars..
Reviewed July 17, 2019
My experience great! It was quick and easy. The representative was polite and efficient. She explained everything very well. The documents came in quick and was easy to sign. Overall my experience was great. I highly recommend this company and I’m happy I made the decision for debt relief!
Reviewed July 17, 2019
I would like to say I'm just this program with National Debt Relief and I feel that they will do a great job in resolving my debt. If I had to recommend a program this will be the place I would tell they about. I'm very comfortable with what they can do for me. I thank each person I have spoke with to help me in this program.
Reviewed July 17, 2019
Very satisfying! All of the representatives who spoke with me were helpful and explained and responded to all questions that I had. They were informative and clear on explaining all phases of the program. The representatives made you feel that they were there to assist you.
Reviewed July 17, 2019
So far, the experience has been good. No judgement by anyone we've spoken with. Our goal is to gain financial freedom and be successful. The people we've spoken with talked/explained everything very fast, when asked to repeat or slow down they did but this would be right now my only constructive feedback.
Reviewed July 17, 2019
I was very reluctant to call and get information, but after speaking with Erica she made me feel so much better. I was ashamed of my debt and thought there was no way out and no way someone could help me. She helped me to understand that there is help and I wasn't alone in this. She was amazing to work with and so professional. I am excited to start the process, finish and finally be debt free!
Reviewed July 17, 2019
I received an immediate call back after my online submission, and the person I spoke to was beyond amazing. Patient, kind and very helpful. The follow up call was equally great. Feels like a weight has been lifted! I would absolutely recommend this company.
Congratulations on being approved and enrolling in the program, Danielle! Thank you for telling us about your experience with your agent as well; we'll make sure to recognize her too!
Reviewed July 17, 2019
I am truly grateful for the quick and efficient response for my request for the Debt Relief program. All members of the staff that assisted me with getting the process started and finalizing enrollment were very helpful and knowledgable. I look forward to working with National Debt Relief to resolve my future debt free financial planning. Thank you National Debt Relief for helping me with these tough and nerve-wracking times.
Reviewed July 17, 2019
So far I’ve spoken with 2 people who have both been really helpful, professional, and informative. I feel good about my decision to tackle my debt with help from your company. I don’t know anyone who has used your company, but I did research and saw that you had a great rating with the BBB.
Reviewed July 17, 2019
Very very good! Very fast to help me get this done for my wife and me. All is good!!! What more could I say. What very very good job you did for us. Thanks and God bless you for all you do. Very nice. Easy to talk to. Help me a lot with all he did. Thanks so much for all your help.
Reviewed July 17, 2019
I am totally blind and needed a lot of instruction to begin the process. I was able to ask questions and make clarifications as each step was explained. During the phonecall the agents were patient and thorough in explaining the process.
Reviewed July 17, 2019
I liked National Debt Relief's enrollment process. They were very nice and the rep that I dealt with was very helpful. I liked him very much.
Reviewed July 17, 2019
Going with NDR was easy. Their application process was simple and so far, things have been going okay as they're still working on some of the settlements. When progress is made, they communicate with me.
Reviewed July 16, 2019
Great people, amazing respect and willing to make sure I understood every step. Definitely recommending to all of my friends! Couldn’t ask for better service. They were great in making sure I was well educated, and had no questions. I can’t wait to complete this program with their help. It’s hard to ask for help but they don’t make you feel asking for help is a burden.
Reviewed July 16, 2019
I believe this is going to save me lots of money, communication was wonderful. Easy sign up and easy to understand, I am very excited to get debt free. Sounds like this is a good program. I was able to understand what they were saying, you always don’t get this.
Reviewed July 16, 2019
I am not sure of either of the ladies' names that helped me but they were both extremely kind and explained everything in a calm and nice way. I really appreciated how friendly and patient they were. When I couldn't talk when they called they were understanding.
Reviewed July 16, 2019
Experience was great, everyone was polite, helpful, and knowledgeable. Would recommend your services to everyone. System is very thorough, several steps to complete. Everyone was very helpful with the whole process. Was great dealing with professional, and very knowledgeable people.
Thank-you, C.
Reviewed July 16, 2019
This is the best thing I have done for myself. Just starting the program but I am sure I am on my way to happier days. Everyone is very helpful. I would recommend this program to anyone who is in a stressful situation. I'm sure this program will be successful. Thanks.
Reviewed July 16, 2019
Very friendly, took time explaining each and every detail on helping me threw the whole prosses. Made sure there were no mistakes, and reassurance on how everything will go and that my debt will go away and will help me a lot in the long run. It eased my mind on everything. I'm glad they took their time to get me all set up not feeling rushed at all. Thank you all so much for your hard work and determination to help me threw the whole prosses.
Reviewed July 16, 2019
Andrea made the welcome call easy as she could. She explained everything and answered all our questions succinctly. She help by making a potentially embarrassing episode bearable. Our whole experience with National Debt Relief has been painless for my wife and I.
Reviewed July 16, 2019
The lady that helped me today was amazing! I feel like I was the annoying client that keeps having her make changes (no signal where I’m at so I can’t hear & document was kind of blurry so I couldn’t see it until I downloaded it).. Anyways she didn’t sound annoyed and helped me throughout the whole process. Thank you so much!
Reviewed July 16, 2019
Both Kelly and the other representative with whom I spoke with were beyond courteous and considerate. They both repeatedly checked to make sure I was understanding every step of the process. Absolute perfection in service. The welcome call was far beyond expectation, thorough and most importantly, enjoyable.
Reviewed July 16, 2019
Both Rachel and the person I spoke with to complete my application were professional and helpful with my questions and explaining the process. They were so patient with explaining everything, I give them my highest recommendation. I am looking forward to getting myself debt-free.
Reviewed July 16, 2019
It was finished on a timely manner. All information was updated quickly. The use of online forms made the process go smoothly. Emails, and calls were answered quickly and concisely. I had used this program several years ago and was confident that this company could assist me in this financial crisis.
Reviewed July 16, 2019
We have had a very good experience thus far. Everyone has been very thorough and helpful throughout the process. I feel confident that they will be here for us, should any issues arise and am looking forward to completing this process.
Reviewed July 16, 2019
I was nervous at first, after talking to Bruno ** a couple of times I felt more reassuring of this programed, I know I have a uphill battle with my creditors, hopefully everything will go my way. I am still nervous of my creditors garnishing my wages.
The process can seem overwhelming at first but if you stay consistent with your deposits and update us with any changes, we believe you can succeed. Please let us know if there's anything we can do to help things go more smoothly. Thanks for taking the time to leave a review today and we look forward to working with you.
Reviewed July 16, 2019
The representatives that I spoke with were very helpful in answering my questions. They were respectful to me and my situation. They conveyed a genuine desire to help me through this difficult and stressful time. I feel as though I will be successful with this kind of support behind me.
Reviewed July 16, 2019
They were very helpful. I feel better about my future. Can't wait to be debt free. I have a progam I can keep. Without this help I could not get out of debt and I was scared. They made a payment plan I could afford.
Reviewed July 16, 2019
The agent was friendly and made sure I understood everything that National Debt relief offers. She asked me if I had any questions several times to make sure that I knew what I needed to know. Very professional. I would be willing to recommend this program to my friends and family that really need help getting their credit in order.
Reviewed July 16, 2019
The staff very helpful and professional with enrolling me into the program. Both of the people that helped me were honest and transparent in our conversation. Thank your for help. I really appreciate it. I can't wait until I'm debt free and it's a honor to be in the program.
Reviewed July 16, 2019
Everyone was so helpful and kind. Made me have a piece of the decision I've made. I don't really see anything needed to improve. The service was very fast and efficient so not much time taken out of the day.
Reviewed July 16, 2019
Just want to thank you for the opportunity and for helping me feel more relieved. I am looking forward to completing this program the fastest possible way to become debt free as fast as possible. Now I see my future better with stress out of the picture.
Reviewed July 16, 2019
The representative was very helpful, professional and accurate. All information provided was clear and explanation of the whole issue was fine. Assistance in terms of guidance through the process was good and helpful. Understanding the program was explained as it should be. Opportunity to ask questions was provide accordingly and answers were explained clearly.
Reviewed July 16, 2019
They explained everything clearly and took the time to make sure I understood how this would be an effective program for me. I feel confident that I will be able to pay off my debts and it gives me peace of mind knowing that there is a plan in place.
Reviewed July 16, 2019
My experience to date with National Debt Relief has been positive. They explained the procedure of getting debt relief, what would happen with my credit standing and how it will rebuild as I am able to pay things off. It's a great feeling knowing I am going to get these things paid without the collections hassle. Thank you so much!
Reviewed July 16, 2019
Both Anthony ** and Gloria from the Welcome Call Center were both extremely helpful in explaining how this program works and what to expect in order to pay down my debt. Overall, I was very satisfied with how I was assisted and I am glad that I chose to consolidate my debt with NDR.
Reviewed July 16, 2019
I was working with Simon **, he was a lot of help. He was very intelligent and funny. I was stressing out over the phone and he made the process very easy. Thank you so much. If I had to rate my experience between 1/10 it would be 1000. GREAT CUSTOMER SERVICE!!
Reviewed July 16, 2019
Very professional and helpful with questions. Both Ameen and the account rep I spoke to today helped me. I sincerely hope this is the answer to resolve my debt. They both walked me through every step of the program and explained how the negotiations work.
Welcome to the program, Kathleen. We believe our program is still the most effective way to resolve overwhelming debt in the shortest time for the least money. Over the next 24-48 months, your main responsibility will be to fund your savings account so that we have what we need to negotiate with your creditors. Please contact Client Success with any questions.
Reviewed July 16, 2019
Updated on 07/30/2024: I was happy with National Debt Relief. They took care of my bills and when I had problems not being able to pay, they worked with me. I was able to see how much progress was being done, how much they were able to consolidate with the people that I was consolidating with. They were able to help me out with a situation that I was going through and I didn't have to worry about phone calls coming to me. I was able to go about my business, do my job, and able to put this money in this account that they wanted me to put in so they could pay these people off. I just finished the program in May with money left over and they sent it to me right away. It took a while, but right now, I'm debt-free.
Original Review: I called about a month ago. Was not sure to proceed. Today I did and spoke to Ms. Nilsa ** at the time and she remember who I am. She was very helpful in processing my debt. She explained the process and went to the next step and the woman I spoke to there was very friendly and helpful.
Reviewed July 16, 2019
National Debt Relief is Fast and easy and they work with you for best services. I love the way they take time to search all of your credit issues that cause my credit score to be low. Thanks National Debt Relief for your help.
Reviewed July 16, 2019
I want to give high praise to Mark **, Certified Debt Specialist, for kindness, empathy and understanding during a difficult decision-making process. He was extremely informative and the made the entire process seamless. The welcome call was also very professional and informative.
Reviewed July 16, 2019
I was really nervous about going to thru, but with the help of Angelica she made me feel secure and sure of my decision. She was a great help to me. I will make sure I reach out to her for any assistance or questions I may have.
Reviewed July 16, 2019
Thanks NDR for giving me breathing room on my finances and for an expected end to the all consuming, and seemingly insurmountable debt I've incurred. Lastly, the customer service provided by ALL members of the Success Team is SIMPLY AWESOME!!!
Reviewed July 16, 2019
Both young ladies with whom I spoke were very kind and helpful. Could not have asked for any better. They were very efficient and patient. I at least have a peace of mind at this point. Thanks so much ladies!
Thank you, Amy! We're happy to hear that your experience has been so positive. We love to recognize our agents' efforts: if you ever have another great experience with one of them, please let us know who they are so we can acknowledge them.
Reviewed July 16, 2019
I cannot seem to find the order number, however I am so relieved to be getting this help from your company. I have the utmost confidence that with your help I will be debt free in a much faster and efficient way. Thank you.
Reviewed July 16, 2019
At first I was struggling very hard to pay off my student debt. The wanted a very large amount plus interest. When I found National Debt Relief I got excited. I enjoyed Katherns help! She has me excited to get started! This will save me a lot of money in the long run!
Reviewed July 16, 2019
Enrolling with National Debt Relief was easy. It was easy to navigate. So far, everything’s been great. I'm in the middle of the program and they’re very quick to communicate and to reply back if I have a question.
Reviewed July 15, 2019
Very pleasant people to talk to and very helpful. Fast and easy process to get me all set to financial freedom of high-interest creditors and the trap that most credit cards companies get you sucked into. Thank you again for their help and relieving the weight off my shoulders.
Reviewed July 15, 2019
Henry was great. Very helpful, and put me at ease very quickly. The girl who did the follow-up call (I apologize, I just didn't have her name written down so I could not remember it) was also great. She was very nice and very clear about what I needed to do. Overall, a great experience.
Reviewed July 15, 2019
I had an excellent experience. Very nice, customer friendly and very professional. All the help that I need to make my debt relief journey successful was given to me. After talking with your representative I felt very confident That I will have a very successful accomplishment.
Reviewed July 15, 2019
They go through everything with you. And tell you in detail what you need help with. They go through options you can choose from. Multiple people in the world use this program and that's why I looked it up myself.
Reviewed July 15, 2019
The experience, absolute fanatics. The Staff is very friendly and helpful. The process was very easy to understand and to follow. I am looking forward being debt free in the next forty eight month or sooner. The representative made me very welcome and happy, he was able to understand my situation very well. Thank you for that.
Reviewed July 15, 2019
Those who worked with me to get set up to pay off my debts were extremely helpful. I feel like there is light at the end of the tunnel and I am no longer going to be drowning. I’ve already recommended this program to a friend. I’m hoping I will be able to get through this hard time in my life without the complete stress of having the debts hanging over my head, because now they will be manageable.
Reviewed July 15, 2019
My representative was patient and kind. She answered all my questions and pointed me in the right direction. I appreciated her time and repeating a few details I needed. Thanks. Glad to be working with your company and what you can do to help me in the near future with my finances.
Reviewed July 15, 2019
Great people and very helpful. Very informative and professional. Tools are good. Satisfied and relieved. I will recommend them to friends in my situation and others. I appreciate their help. And made feel better I was paying bills but not lowering balances.
Reviewed July 15, 2019
Both representatives that helped me, one to set up my account and to welcome me to the debt relief program, were component, and professional in dealing with my issues. I want to thank you for your understanding and patience. It will be a pleasure to refer you to anyone who may need your assistance.
Reviewed July 15, 2019
Camila was very wonderful and walked us step by step through the entire welcome call. If we had any questions or concerns she gratefully answered them with no hesitation. She also went into details to explain how the process worked.
Reviewed July 15, 2019
Extremely thorough, excellent communication, very patient, answered all of my questions, reviewed all documents in detail. Debt Specialist was extremely helpful and very informative. I highly recommend this company if anyone needs Debt Consolidation. This Company took a strong interest in my needs to become debt free.
Reviewed July 15, 2019
Very good communications. Helped me understand what I was getting to and how it can help me. Helped me understand what all the numbers meant and how much I have accumulated. Very friendly and answered all of my questions. Very clear on what the program was and how they can help get out of debt and still be able to have a life.
Reviewed July 15, 2019
They are very understanding and made sure I understood everything. So far everything has went well and I hope everything go as well as we move forward which I am sure it will. I am looking forward to finally having some debt relief.
Reviewed July 15, 2019
All representatives were very helpful. They explained this to where I understood what I needed to get myself out of this mess. I will be recommending them to everyone I know that needs debt relief and don't want to have to file bankruptcy.
Reviewed July 15, 2019
Welcome call and to go over all the information contained in the agreements. Dena ** and Jay ** have been very professional and were able to answer all of my questions in a prompt manner. Thank you for the time they have shared with me.
Reviewed July 15, 2019
Kay has been amazing and if this goes well I look forward to turning the corner on this thank you all for your time and assistance. Looking forward to hearing from the team on the positive results of the negotiations.
Reviewed July 15, 2019
There was a lot of information to comprehend, but the representative was knowledgeable and experienced. All my questions were answered but I am sure I will have more questions in the future. Overall, a good experience. It will be a different experience.
Reviewed July 15, 2019
Chan ** was very patient and understanding. Very helpful. The welcome package was also helpful. They helped go step by step in the documents. They were patient with me and answer all of my questions. I would use them again. Chan even assist me with the computer.
Reviewed July 15, 2019
I am very impressed on how quick and easy process it was. I should have contacted them a long time ago. They answered all my questions and made it easy to understand the process. Plus they have a second person contact you to double check and review to make sure you understand the process.
Reviewed July 15, 2019
It was hard to make this call because I feel like an idiot for getting myself into this but they were so kind and answered all my questions! I hope the service I receive is as good as the customer service!
We're glad you made the call, DeAnna! Don't hesitate to contact us if there's anything you need.
Reviewed July 15, 2019
Great customer service. will tell friends about the program. The reps were patient and calm and listen. I felt that they wanted to help me in a genuine way. Each time I called any rep was able to assist me with questions that I had regarding my account.
Reviewed July 15, 2019
Both agents helping me were very nice and know exactly what they were offering. I am glad I was able to interact with each one of them. I will definitely recommend National Debt Relief to any one that needs them.
Reviewed July 15, 2019
I feel very confident that this program will help me tremendously. The people that I spoke with were very professional and helpful. They made sure that I understood everything about the program fully. I believe that this program has given me hope and resolution for my problem. I know I need to learn how to manage my money without the use of credit cards. Again thank you all for helping me with this situation.
Reviewed July 15, 2019
Everything was explained perfect And in a nice mannered way. They went over everything clearly and made sure to ask me if I had and question or concerns. Didn’t take long on anything had all the answers I need when asked.
Reviewed July 15, 2019
Everyone was very friendly and very helpful. They made me feel much better about the situation I was in. I actually felt like there was light at the end of the tunnel. I would definitely recommend them to friends and family.
Reviewed July 15, 2019
So to clear one thing up, I am not up buying maniac. I got into trouble with credit meeting life’s expenses: car breaks, food, school supplies, etc. I got in a jam quickly and there was a lot I did not want to do, for example the credit cards shuffle. Get a no interest bearing card and move my debt. Anyhow, I did a bunch of research on debt relief programs and National Debt Relief seemed to be on the “top of the heap”. I knew these programs were created to make money, but which was the most helpful to me.
So, I went with national debt relief and I’ll have to say that my experience was very positive. The customer service provided was above par. They answer the same question 20 times and were more patient and more I asked h. I went with national debt relief and I’ll have to say that my experience was very positive. The customer service provided was above par. They answered the same question 20 times and were more patient and more I asked it. They were very accommodating. They kept saying if you have any problems just call us and we’ll figure it out. They were true to their words. I had to make changed to my life to not let this happen again. Finally I got out from under. Freedom!
Reviewed July 15, 2019
I would like to thank this company and all that helped me achieved relief from my debt that I am in. I look forward to working with this company to get me back on track. Thank you for your help again.
Thank you for taking the time to leave a review, Cassandra. We also look forward to working with you and helping you reach your goals.
Reviewed July 15, 2019
I am feeling very relieved that I can get help to get rid of my debt. Very professional and informational on the phone! Called me back and gave me specific info. Also very timely with contact info and signed documents!
Reviewed July 15, 2019
I searched debt relief and National Debt Relief was one of the top ones. Enrolling with them was really easy and really quick. Everything went smoothly and the payment plan is doable. I'm almost done with the program and they have just been really helpful and very informative with everything. If I ever had any questions or concerns, getting ahold of somebody was pretty quick.
Reviewed July 14, 2019
Simon and Killowilkiey helped me in the process, they both are very knowledgeable and professional. They answered all my questions and concerns to the best possible, they offered help whenever needed by accessing the provided website or via phone. Thanks.
Reviewed July 14, 2019
They always got back to me in a timely matter. Very kind and professional. I would recommend to a friend or family member for sure. I can hardly wait to start paying off our debts. It will be such a relief! Thank you!
Reviewed July 14, 2019
Very helpful and very friendly. Answered my questions. Was able to do it all online. Would recommend to others. Process was easy. Everything was explained very well and in detail. Easy to reach and very well set up and the wait time was quick.
Reviewed July 14, 2019
NDR has been VERY helpful and they explain everything so there are no questions left unanswered. They have all been very professional and each person I have spoken with has been VERY nice at all times. I highly recommend using them if you find yourself in a bind like my mom has. Thank you NDR for all you have done and continue to do. You really have saved us from sleepless nights and much worse. You guys are AWESOME. I Really want to thank Isaiah. He Really helped me to feel comfortable during the whole process and I look forward to working with him during this time. Thank you all. You do a great job!#
Reviewed July 14, 2019
I had a lot of debt and going with NDR sounded pretty good as they have a good program. Enrolling was easy and straightforward. Their reps explained everything. Thus far, I've had a great experience and their people have been wonderful. I've received excellent service.
Reviewed July 13, 2019
David ** and Jewell helped me to get started. We shall see how this goes. They were very understanding, not passing judgement and answered all questions that arose for me. When I called for the initial "welcome call", I was on hold for 20 minutes before Jewell answered. She quickly took my frustration level down a couple notches with her pleasant apology and demeanor. This was a decision I had to make and while it's not a comfortable feeling being put in this position, I think everything will be fine now.... hopefully!!
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed July 13, 2019
Customer service representative was very knowledgeable. Everyone I talked to was very polite and understanding of my situation. Everything was explained to me very thoroughly. I’m happy that National Debt Relief is able to help me with my credit cards.
Reviewed July 13, 2019
Less debt and less time to pay was my goal in making an agreement with NDR. To be out of debt in 2 years is something to look forward to. A patient and understanding customer service person helped me and I am grateful.
Reviewed July 13, 2019
So far everything has worked out fine! I'm happy I chose to get out of debt as quick as I can! With all your help! Thank you National Debt Relief. I have never been this far into the amount of debt I am in now?
Reviewed July 13, 2019
Starting with the first call, I was pleased. The staff listen to my concerns, answered my questions. They walked me thru the process easily and I was able to make a hard but good decision. Thanks for the help and support.
Reviewed July 13, 2019
Very professional matter to assist my request and all went very smoothly that I am very impressed with this company!!! I feel very comfortable with my agent, Areg ** and will communicate with him for any matter in the near future. Kudos to National Debt Relief!!!
Reviewed July 13, 2019
My experience was a very knowledgeable staff that were very helpful by explaining things. I believe that National Debt Relief was great decision and look forward to working with them. National Debt Relief appears to be able to greatly reduce your debt while allowing you to get a better credit score within a few years while eliminating interest from minimum payments. It is a No brainer.
Reviewed July 13, 2019
Everyone was completely thorough & answered any questions I had. I look forward to completeing the program and becoming debt free. I would recommend this to anyone needing debt relief. Justin & the follow up call personnel were great.
Reviewed July 13, 2019
Both people who helped us were great. The first person we got when seeing if we qualified was super helpful and kind. I loved working with her. (I think her name was Katherine.) The second call we had the lady talked really fast, which wasn't great at times. We were not provided our account number and I cannot find it.
Reviewed July 13, 2019
I was getting to a lot of debt with credit cards. The interest rate on it was killing me. I was just making minimum payments and it was getting out of hand, so the balance wasn’t going anywhere. They just kept on adding on and on. So, it just wasn’t moving and budging anywhere. I heard good things about National Debt Relief. I did a little bit of research and found out that they were one of the best debt consolidation companies there was. I always hear about it on the radio too. So, I was like, let me give them a call and see what they can do.
The enrollment process was easy. They took care of everything for you. They do all the leg work, and then they’ll send you the stuff to sign, and they explain it very well. It was pretty simple. They also work with you when something comes up unexpected. And they understand that if they need to extend out your contract to suit your needs, or if you have some unexpected finances or something that come up, and then it kinda messes with the plan. I had to adjust mine a couple of times, but it was fairly easy. They’re just great. I have no complaints. They work with me and they're very professional people. So, I’m very pleased with what I’ve experienced so far.
Reviewed July 12, 2019
Everyone has been great but Cierra ** is incredible and I feel so safe working with her. I am really looking forward to fixing this problem in my life and I can't wait to see the results. I will be praising your company and recommending for sure once this finalizes and all is well.
Reviewed July 12, 2019
Our experience with NDR has been one of the most thorough and professional experiences we have had with a company in a very long time. Working with Nate to navigate our unique situation was pleasurable and effective. We are completely satisfied and can't wait to work with them to complete this important transaction.
Reviewed July 12, 2019
The folks who helped me today were so kind and respectful! They could not have been nicer and more helpful. They made the process painless! I am very happy I called you guys! Hoping this plan gets me all squared away soon.
Reviewed July 12, 2019
Customer Service members Brandy and Brandi were very helpful and polite. Very professional. Answered all my questions with their knowledge. I would recommend this company to friends and family. The welcome call was very professional and answered all questions with no hesitation.
Reviewed July 12, 2019
Both men, Almas ** and Stephen ** were great! Both men were polite, patient, and very informative. My husband and I are both nervous about the hit to our credit rating as well as the menacing phone call from these creditors while the 25% of settlement is being reached and wish you could begin negotiations with our creditors a lot sooner. What say you?
Reviewed July 12, 2019
The whole process of applying for debt relief was so easy. Every person I spoke with was knowledgeable, friendly, courteous and supportive. Making the decision to apply was hard enough but having a “support team” behind me has made this decision a good one. Thank you for your help!
Reviewed July 12, 2019
Angelica was very very helpful and considerate. I appreciated the time she took with me. She explained the process and what NDR could do for me. I am hoping for a good outcome without any unpleasant surprises. This is a very scary step to take and I am relying on NDR to fulfill their promise to me.
Reviewed July 12, 2019
So far it has been a pleasant experience considering the circumstances. The counselors have been very nice and respectful. They have walked me through the process and the welcome call was very helpful. I am having a little trouble signing the document but Im sure I will figure it out as I'm not good at all the computer stuff you have to do.
Reviewed July 12, 2019
The people I talked to were really good at explaining the process. They wanted me to be comfortable with the choice I was making. They assured me that this would be the best way to become debt free. I have always paid my cards on time. I would not have done this if interest rates were more reasonable. I'll be thankful when it is finished.
Reviewed July 12, 2019
I’ve been very pleased with the open communication, honest feedback, responsiveness of NDR. I felt like they were on my side from the beginning, and that they were very clear with my options. Once I’d settled on using NDR, everything was quick and smooth to begin!
Reviewed July 12, 2019
Customer service was very compassionate and understanding. It was great to know that the person on the other end of the phone was understanding and did not judge. I am certainly looking forward to the end results and getting my life back on track. Thank you!
Reviewed July 12, 2019
I was very impressed with Viola in the way she ask, and help me with my start up program today. Yes I would tell others about this program. Viola answer my question before I had a chance to ask, which was great for me. Thank You.
Reviewed July 12, 2019
Jay ** helped me understand what he was consolidating and the process. Jay answered all of my questions, concerns and took me through the filling of the paperwork. Overall the experience with Jay was GREAT!! I would highly recommend The National Debt Relief Program to my friends and colleagues.
Reviewed July 12, 2019
I'm happy that NDR is helping me settle my debt but I'm disappointed that I couldn't all of my creditors on the list, but overall, I'm thankful to finally start getting some of my debt paid off and get my life back.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed July 12, 2019
They did everything quickly, the attention was great, they answered all my questions. I just hope they help me in the same way to solve my debts. They have very trained agents in Spanish to help you, I am very grateful to them.
Reviewed July 12, 2019
I was very pleased with how everyone I talked with was helpful, articulate, and I could understand them (no foreign accents). They all did a great job, were very thorough and covered everything very well.
Reviewed July 12, 2019
Was very happy to get the help I needed. Al ** was very helpful, professional, yet personable. He eased my fears and gave me hope. Thanks So Much! I'm so grateful to Al and National Debt Relief for being there when I needed it the most !!!?
Reviewed July 12, 2019
Very friendly and helpful staff, everyone is very polite, I cannot wait for the outcome of debt relief and to be debt free, it's gone to feel so good. Thank you Mark for all your help with this. Cannot wait to see how it goes. Thank all of you for your help.
Reviewed July 12, 2019
Everyone I spoke to was very understanding and professional. Thank You! The process was explained to me in great detail from the first person I spoke to, and the welcome call. I would highly recommend you to anybody I know who is in need of your services.
Reviewed July 12, 2019
The staffs are knowledgeable and patient and friendly. They explained everything that I needed to know in detail. They went over each part of the application, what I should expect from this program, and what the outcome would be.
Reviewed July 12, 2019
I was very apprehensive about the debt settlement going into the conversation. The representative I worked with, Taj, was very helpful, very open, honest and communicative. Always returned my calls, called when promised and responsive via email. The program was explained to me so that I could understand, all the risks and options were explained to me. This was a very good experience.
Reviewed July 12, 2019
I have been very happy with the customer service when setting up my account. Everyone that I have talked to has been very informative and helpful. Marissa was very thorough the first day in going over everything I needed. I am very confident that this program will help me to accomplish my goal of becoming debt free.
Reviewed July 12, 2019
Was very helpful and easy to talk to. Looking forward to getting the debt fixed with your help. Very nice and happy how easy it was to get all the information I needed to get this fixed. Thank you very much.
Reviewed July 12, 2019
So far the experience has been very pleasant. I look forward to working with the group, I will be able to give a better feedback once I have been able to work with the group for a longer time. So this is the best I can do for now.
Reviewed July 12, 2019
I was extremely pleased to have been steered to your org. all of those I dealt with. They were very helpful especially in helping me understand the process. Thank you to all of those were so patient with this noncomputer savvy old lady.
Reviewed July 12, 2019
I just want to say that from the beginning of the process your representative, Marcus, was amazing and was very helpful, as well as, treated me with respect and kindness. It is a hard process to admit that one needs help but Marcus was great and did not make me feel in the least bit uncomfortable. I appreciate the patience and understanding throughout the process. The welcome call was as exceptional as well! I look forward to moving forward and becoming debt free - as well as just having a peace of mind. Thank you for all of your help to get me rolling on the program!!
Reviewed July 12, 2019
Patrick was good to work with and once I asked him to talk slower, he did. The woman who called with welcome call, talked S-L-O-W when I asked her talk a bit slower because I couldn't understand. It was in a very rude way, and she sped up shortly after. I also said it was not something to congratulate me for given this is not something I'm proud of. Clearly she was quickly reading through the script and continued to congratulate me. It all just made my experience more painful.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed July 12, 2019
The ladies that I spoke to today was very helpful and understanding for me to know what is the right thing to do. The two ladies knew what they were talking about and knew the right way to help me out of my problem.
Reviewed July 12, 2019
Very honest, upfront. Helped me out a bunch. I'm not stressing anymore on living paycheck to paycheck. I would use them over anyone. They were very helpful. Took maybe a hour to get it all done and 10 mins to be approved. Now I can enjoy time with my family and not stressing everyday.
Reviewed July 12, 2019
My customer service specialist was very thorough in explaining your program to me. When I called the first day Krystina ** was really helpful and she did remember to follow up before she left work as I had asked. I don't remember the name of the other representative that walk me through with the welcome call but she was very helpful and knowledgeable too in order to answer all the questions l had.
Reviewed July 12, 2019
Everyone that I’ve spoken to so far have been extremely helpful and made everything very easy to understand! All questions were also answered with understanding. Looking forward to this program helping me get out of debt and having a better life.
Reviewed July 12, 2019
Everything was explained in good detail and I do not have any questions. Both of the people that assisted me were friendly and made sure that they went step by step to ensure that we were comfortable with this decision. They were both good at answering any questions that did arise and taking extra time to really make sure that we knew how the program worked.
Reviewed July 12, 2019
When you need information about your company, call and the people who attended me by phone, very attentive, had the patience of my English constraint, and they attended me in Spanish: Miss Cristina on the 10th, who admitted me to the system and signed the contracts of services, and today Greece, I complete the information that Cristina provided me, now sign the agreement to help me if I need the group of lawyers, both very well prepared to explain the system and the documentation that signed.
Reviewed July 12, 2019
I have only begun the process, but everyone that I have talked to so far has been helpful and informative in getting the program going for me. I found it very easy to get set up and started. Now I will wait and see how the debt negotiation goes.
Reviewed July 12, 2019
I had a great rapport with Mr. ** and Mr. **. They were patient, informative, and professional. They made me at ease. I must admit that I praying I made a great decision! They are wonderful. Keep them. Thank you very much.
Reviewed July 12, 2019
Both of the people I spoke to have been engaging and very helpful. Made me feel comfortable thru a very difficult decision. They have my utmost appreciation and respect. Both were very knowledgeable and respectful. I was blown away with how personable they both were.
Reviewed July 12, 2019
Very polite and helpful. Operators were able to answers all of my questions and explain the process of how debt consolidation works. I feel confident in choosing NDR for my debt relief. They offer a great program. Would recommend to others.
Reviewed July 12, 2019
Seemed thorough and professional. I haven't even made my first payment yet so I really don't know yet how this is going to work out for me. Both agents that I talked to were respectful, patient and willing to answer my questions. I am hopeful that they will be able to help me get my debt under control.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed July 12, 2019
Very professional on phone, no issues. Will have to wait and see how the program goes. So far all correspondence thru email is easy to read and self explanatory. The company if very thorough and wants to make sure client understands all aspects.
Reviewed July 12, 2019
The sign up process was quick and easy! We were met with professionalism, but also friendliness and cordiality. The hour and a half that was spent over the phone providing information was time well spent! For the first time in months, I was able to have a good night's sleep. Thank you for helping us to take the responsible steps towards becoming debt free for good this time!
Reviewed July 12, 2019
Edmund and Roger were great on getting me getting me into the program. Clear and concise always asked if I understood. I am excited to start this journey. Best part is I didn't have to leave home. And it didn't interfere with work or child care.
Reviewed July 12, 2019
I was struggling with my debt and trying to get approved for a house or a vehicle was hard. I wanted to take care of my debt as quick as possible and saw an ad for National Debt Relief. I looked into it and after I realized what they did, I did some research and tried to see what other companies provide. NDR was the best I could find so I enrolled in their debt relief program. The enrollment process was easy. And their customer support has been very helpful. They were informative about all the procedures and everything I needed to provide. It was a good process. I just completed my last settlement and now, I’m just gonna be making payments until July of next year.
Reviewed July 12, 2019
Hesitant at first but just tried it. They explained how it works and how long the process should take and what things to expect along the way. The process was smooth and easy. Customer service is excellent.!!! Everything was explained well and communicated.
Reviewed July 12, 2019
Throughout the entire process, from initial application all the way through the Welcome Call was phenomenal. I was very impressed on what the National Debt Relief company was able to do and what they were able to allow my family to accomplish. Thank you for everything and I can't wait to finally be out of Debt!!!
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