National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed Oct. 7, 2018
I have consolidated my credit card debt using National Debt Relief's services. Their application process was easy and the entire process just took me 20 minutes. They did most of the work for me over the phone and all I had to do is provide information. The representatives at NDR were polite, respectful, understanding, very accommodating, and they will take as much time as you need to answer all your questions.
I’m pretty happy with what they’ve done. It has made it easier to consolidate my debts and manage a pay-off plan. They have haggled with the creditors and all I have had to do is approve or disapprove the settlements. They set up an automatic re-occurring monthly payment that fit my budget and they worked with me. If I’m having a bad month, they will suspend the payment, as long as I give them 5 days ahead notice. Also, I can call NDR anytime, 24/7, to check on my status and I can log-in to their website and view the updated information in a heartbeat. The program is under 18 months and I’m over halfway in the process now. I would definitely recommend National Debt Relief to a friend. I trust that NDR will help them as much as they’ve helped me.
Reviewed Oct. 6, 2018
My experience has been very comforting. I feel so relieved since you are helping me. When my husband became disabled in 2003, suddenly I had to start handling business. I did not always make good decisions, as you can tell. The pressure has been hard. But since, talking with Mr Daniel **, I see light at the end of the tunnel. Thank You.
Reviewed Oct. 6, 2018
Everything was explained clearly, though he was very slow and repeated most things probably 5 times. I understand being thorough and making sure I understand but it would have been nicer not to be on the phone for two hours because of the repetitiveness. Other than that, easy and clear. The woman who helped me follow up my 24 hour later call was sweet and helpful and quick. It’s useful for those who have to make phone calls at lunchtime when working the 9-6 jobs weekdays and such. There’s not always a lot of time to do this stuff. Thanks.
Reviewed Oct. 6, 2018
The people that helped me was kind and gave me all what I needed. I would tell everyone I know that needs help on their bills if they are falling behind this is a great program to have for people like myself, and this was my last hope.
Reviewed Oct. 6, 2018
I first spoke with Steven **, he was professional, understanding, and willing to help. Most of all he spoke the truth about my situation, then offer several solutions for my problem. It was because of his behavior, attitude, and calmness that made me pick your company. He was an asset to me, I know he is an asset to your establishment. God bless him.
I also spoke with David **, he was nice, and help with the final aspects of my file. He was professional, business-like, but my mind had been already made up from my interacting with Mr. **. Satek was just icing on the cake so to speak. In the end I am happy I went with National Debt Relief. I am looking forward to a successful relationship with this company.
Reviewed Oct. 6, 2018
From the first call on... these guys are pros and walk you through the process and answer all your questions. Very upfront with their fees and what they can and can't do... My wife and I look forward to getting debt free soon!!! We did our homework and this is the company that kept popping up as the best and they are as advertised!
Reviewed Oct. 6, 2018
So far I have had everything explained to me. I also feel confident I have chosen the right support. Very polite and courtesy staff. I am glad there is help and support with this, as going thru cancer treatment was very demanding on its own. Then to have financial problems just becomes too much to ask a person to handle. So thank you.
Reviewed Oct. 6, 2018
Everything was done in a timely fashion, Ed was awesome and had a lot of patience over the phone. My husband and I were able to sign the paperwork through our email. We also got our welcome phone call done all in one day. We are really looking forward to our debut free future.
Reviewed Oct. 6, 2018
The call was very friendly and professional. Overall satisfy with the service. Very clear and profesional. The customer service representative explained all the aspects very well. I understand all the details that the service include! All my questions were answered.
Reviewed Oct. 6, 2018
I happened to get something in the mail about National Debt Relief and I was at a state where I needed to do something with my debt, so I went with them. They have been very upfront with me and they always do it in a very professional way, which is awesome, and everything about my experience with their reps has always been positive. They’re very delicate about how they approach me. They’re also very caring and they make me feel good about what was happening or the negotiation portion, and that’s important to me.
The enrollment process was easy and the lady that was my representative that led me through everything was very specific. Any questions I had, she answered me in depth because I was one that wasn’t sure about things. I was scared and I wanted to make sure that I was doing the right thing. And they made me feel good about what I was doing to help better my credit. I know they take money every two weeks from my check and the program has been helping me pay off the loans with my creditors. I also have a peace of mind knowing that all these big bills from my creditors are being settled through one payment now.
Reviewed Oct. 6, 2018
I was only paying interests and it kept getting into a deeper hole in my credit card. I Googled and saw that National Debt Relief was recommended at the bottom of the website. The enrollment process was easy and the program has decreased my payments. It's top with the monthly bills so, I'm just working to get it paid off so I won't have that bill. We’re halfway through the process and their reps have been very helpful when I call. However, I knew that I make $200.50 every two weeks and I was thinking where that money went because my savings isn't growing. I didn't know they took a certain percentage off each credit card. Other than that, the cost is good. If I didn't have the service, I would be paying a lot more.
Reviewed Oct. 5, 2018
All staff members I talked to were polite, happy and supportive. All talked slowly and clearly. Explanations were not just limited to the script, or the written text on the form but used analogies and simple language to express what they meant.
Reviewed Oct. 5, 2018
Everyone I have spoken with has gone above and beyond to make me feel like a human being, and have been extremely helpful and polite. Luis ** rates special recognition, very patient and helpful. I have never been in dire financial difficulty before and am quite embarrassed by where I now find myself, but everyone here has gone out of their way to show compassion and understanding, what wonderful people!!!
Reviewed Oct. 5, 2018
Both representatives I spoke to were super friendly and extremely helpful with every question I had for them. They made the process very easy and walked me through everything step by step. Would highly recommend to family or friends. Anyone needing help with debt, I would strongly consider using this company.
Reviewed Oct. 5, 2018
The opening process to this program has been a pleasant experience. The people that have contacted me, have been very knowledgeable, helpful, and understanding on what my needs are. I am confident that my needs will be met after speaking to those individuals.
Reviewed Oct. 5, 2018
From the beginning with a referral from a friend this process has been easy timely. Both the original customer rep and the welcoming rep were both professional, helpful, understanding, and supportive. I would highly recommend this service to everyone as it has been a relief to have support during a difficult time.
Reviewed Oct. 5, 2018
Everyone was very informative & pleasant to work with. Glad to be on this path toward a debt-free life. George was a great help as well as the welcome call person whose name I can’t remember. Thank you to NDR for your help.
Reviewed Oct. 5, 2018
Wonderful experience, they really help me understand the program. I am looking forward to this program. I hope I can fulfill my contract and start rebuilding my credit. I will never make these mistakes again. Thank you. The staff that helped me were very clear and help me to understand. Can't express enough how nice and professional the staff was.
Reviewed Oct. 5, 2018
Staff was very professional and knowledgeable of the company's product and procedures. Everything was explained to me what is required of me and the company will do to help me with the creditors. All of my questions were answered to my satisfaction. I would give an A+ rating for Gary's expertise knowledge. He was very helpful explaining what NDR does for their customers.
Reviewed Oct. 5, 2018
Everything was explained in full, Gorge did a really good job explaining the whole program and even over the phone without me being enrolled, told me I could already save up to 4000$ just by looking at my accounts and what I owe.
Reviewed Oct. 5, 2018
Danielle and Kashmir are continuing the trend of professional, courteous and supportive interactions I have had with everyone at NDR and the Offices of Robert Gitmeid. All questions answered, no details missed, friendly and personable interactions. Thank you again for your service.
Reviewed Oct. 5, 2018
Complete and thorough walkthrough, the entire program was a great experience and I hope to successfully settle my credit card debt with you guys. Everyone I spoke to was prompt with answers to all my questions and concerns of the situation that I am currently in.
Reviewed Oct. 5, 2018
I’m glad I found this program. I will finally be able to breathe after all this is over. Thank you for the help you provide to people all over the United States. I got myself in a bind financially and was feeling like I would never see the light at the end of the tunnel.
Reviewed Oct. 5, 2018
Both Lisa and Simon we very helpful and knowledgeable about this program - information on the phone and sent by email. Their directions to view and complete necessary forms were excellent. Very patient with me and both spoke clearly so I could understand what I needed to do.
Reviewed Oct. 5, 2018
The service I received today was excellent. I would recommend this company to friends and family. They have helped me feel at ease with getting my debt fixed and improving my credit. I am excited to get my credit back up.
Reviewed Oct. 5, 2018
Great experience. Looking forward to being debt free. Countdown to 42 months of being debt free. Would definitely recommend this service to a family member or friend that is having a hardship with creditors. Also looking forward to recovering my credit score. Feel like a weight has been lifted off of my shoulders and I don't have to stress about my overwhelming payments each month.
Reviewed Oct. 5, 2018
Ivori ** was very responsive and helped to ease my mind about entering the program. I am feeling such a huge relief after all the issues that lead to this current financial situation. From start to finish she was on top of it. The process was very simple, which was also much appreciated as this is a very difficult decision to have to make.
Reviewed Oct. 5, 2018
Greg ** was a remarkably clear and helpful National Debt Relief advisor. I am so happy with the result and very clear on what I've signed up for. I feel secure and really thrilled about the future I am creating with them. Thanks to my team!
Reviewed Oct. 5, 2018
This is the greatest experience I've had. The representatives were awesome, explained everything, recontacted me when they said and were very clear. I want to give Andre ** the best at what he does. He was awesome at helping me and explaining all paperwork.
Reviewed Oct. 5, 2018
The whole experience was fast and easy to understand. Both my representative and the welcome committee were professional and answered any questions I had right away without delay. I would highly recommend this company to a friend or anyone needing debt relief!
Reviewed Oct. 5, 2018
Excellent customer service and helpful with the process and information I received during the initial consultation and after submitting my paperwork. Very detail in the information & how this program and follow up with you in case you need additional assistance to complete the process.
Reviewed Oct. 5, 2018
I was treated with respect. Making sure I understood the process was very important to everyone I spoke to. I was very pleased with the help I received setting a path to becoming debt free. I am looking forward to that day. Thank you all so much.
Reviewed Oct. 5, 2018
Loudjine was amazing from the beginning, answered every question I had promptly and was not trying to hide any details. She also was understanding of my schedule and willing to work through this via email. Kaitlyn was so nice and kind through the welcome call. Explained everything to me and double checked to make sure I completely understood. I am excited as I am scared to start this journey, but I believe that I made the best decision by choosing NDR. Thank you!
Reviewed Oct. 5, 2018
The people that I have dealt with at NDR have been great. They seem like they are really eager to help me and that they are concerned about my success in the program. I would recommend to anyone that needs help getting out of debt.
Reviewed Oct. 5, 2018
I found my experience to be very satisfying. Deshawn was able to answer all of my questions clearly. This is a complicated process so that was essential. Also, I appreciate the time taken to offer clear answers. Additionally, I never felt overly pressured to sign and commit in a rush. I was a bit unclear about the length of time my credit would return to normal, but that was probably something I missed. I have delayed my first payment but still fully plan to move forward.
Reviewed Oct. 5, 2018
Good experience, I hope this program works well. I would like to get my credit back on track. The representatives on the phone were very helpful and informative. This process was very easy so far. Thank you.
Reviewed Oct. 5, 2018
Everyone I have spoken with have been helpful. Explanations and advice are given to help become debt free. The payment terms are reasonable and there is no penalty for paying early. The agents are knowledgeable and want to help resolve my debt issues.
Reviewed Oct. 5, 2018
Both reps were professional, articulate, easy to understand and friendly. I really appreciate the way they broke down the information and took the time to answer my questions. Valerie was extremely helpful with making me feel secure, Andrew was extremely careful to go over all last minute details.
Reviewed Oct. 5, 2018
Being all new to this program, they all have explained everything so well and everyone I have talked to is very friendly, and understanding. I never had to wait long for anything and they all get back to you very promptly.
Reviewed Oct. 5, 2018
Awesome customer service!! Great way to get out of debt!! Shannel spoke to us in a professional way asking us information to get the process of getting approved for the program. Asking us detailed information so that our application could easily get approved. She even called us back the same evening to let us know what we should do and if we qualified. Following the representative that finalized our welcoming call to complete our enrollment for the program. Such wonderful people. I recommend others in debt to give National Debt Relief a call. It was well worth my time. Thank you National Debt Relief!!
Reviewed Oct. 5, 2018
I had some loans that I couldn't pay and couldn't get consolidated so I went through National Debt Relief. I chose them because of recommendations and from doing online research, they also seemed to be highly rated. They provided me what the payment would be on my end and it was pretty much like, "Take it or leave it." The cost is good though. They ended up dealing with the creditors themselves, getting different pay-off amounts and working with them individually. I'm happy two of the things that I owed have been closed out. I'm at a point now where I'm looking at hopefully having something else come down the pipe and move the program faster.
I actually reached out to them about a week ago to see where they were on making or accepting any other offers. And any time that I've called in or had questions, they've been answered. They've been helpful and receptive, plus they have seemed to explain everything thoroughly. So overall, I'm happy with the experience. It's been less than a year and I think it's early in the program. But it's also taken the worry off because I know they are handling these accounts. So there is some relief in that. If there's a situation where you've fallen behind and you're looking for some assistance, National Debt Relief is a good option for you.
Reviewed Oct. 5, 2018
Aaron ** was extremely helpful in answering my questions and making me feel at ease with my decision to take this step towards financial freedom. Karen was also very helpful and understanding of my time when helping me to complete my welcome call.
Reviewed Oct. 5, 2018
I was nervous about joining NDR but Ben ** was such easy-going and patient with me. I appreciated him. He really believe in me that I can pay off in 2 years and 9 months. That gives me a hope and motivate me to join this NDR plus I see positive reviews about NDR on FaceBook.
Reviewed Oct. 5, 2018
I am a new client. I am satisfied with the quick response to establish this relationship. I hope I will say the same in the effort to resolve the debt relief the subject of this relationship. If everything works out fine, I will gladly recommend NDR to anyone who is in need of such services.
Reviewed Oct. 5, 2018
The people I spoke with were very helpful in what I needed. They are very detailed in everything. They made sure I had The numbers I need, the people who would help me, each person emails. In overall they were very good. Thank you.
Reviewed Oct. 5, 2018
My husband and I are excited to start becoming debt free. We are looking forward to living without credit card debt. Edward was helpful with explaining how the program works and we were approved on the same day we called.
Reviewed Oct. 5, 2018
My experience with NDR so far has been really good. Thank you for giving us this opportunity to get debt free. David and I are determined to stick to a budget and save some money. It's so easy to get caught up in credit cards and not think about the debt we are creating.
Reviewed Oct. 5, 2018
There was a lot of repetition. A lot of back and forth calling. Having them go over the 22 pages when it's gonna get emailed doesn't make sense. There should be a easier way to go through all the information. The people were very friendly.
Reviewed Oct. 5, 2018
I’ve been putting signing up with NDR off but they were so helpful I should have called sooner. I have hope for the future again. I was able to set everything up over the phone. I also have confidence that they can help me be debt free.
Reviewed Oct. 5, 2018
They explained everything well. They wanted to help me with the best program available. I would definitely recommend to others. Their website and services are very easy to understand. If you don't understand or if you have questions they are willing to help.
Reviewed Oct. 5, 2018
After I bought a house, things started to snowball. I started having some mental health issues and I was using credit cards to help get us through a crisis situation that never seemed to go away. I also have some student loans that came out of deferment. So it was like this massive snowball effect that wasn't helpful. So I looked into National Debt Relief's services. They were really highly rated and it was was super easy to get enrolled. I just had to call, do an interview and turn over statements for what I was trying to consolidate and pay off. Then I agreed to my payment plans.
I had just started when I had my first pay-off and there wasn't enough any account to actually pay off the creditor. So I had to make additional payments to get that one settled. When they settled the second one, I was worried I was gonna have to make additional payments. I called to ask questions about that. But other than that, my experience with them has been very minimal. I auto-draft and I know the payment is coming out every single month. They're right on time and they never take more than what was agreed on. My account looks like it's where it's supposed to be. It's also really my monthly outgoing so it's been a huge relief. National Debt Relief also offers an opportunity to get a loan and help rebuild your credit halfway through the program. But I didn't want to do that. I didn't care about my credit score and it will come back up on its own.
Based on the way we have the program set up, we have a year and a half left. At this point, 50% of my creditors have settled and 51% of my debts have been settled. The program has definitely reduced the amount of debts. They have also gotten paid off much quicker than I would have done on my own and at a lower payment than what I was paying out to each thing. National Debt Relief estimates that you'll end up only paying 50% of the actual debt, which is a good number. Then they add their fees, which is a percentage of the debt settled. So you're paying a contribution based on that 50% mark that they really shoot for plus their fees.
I’ve wondered how it's going to square up in the end though. I still owe about $5,000 and if they're really aiming for settling the 50%, the debt would come in to $3,000 on my tax returns. I would just dump that in there and pay it off. But what I don't know is if that includes their fees. That's the only part that’s really unclear to me. Otherwise, the program is also helping with my tax return. I can just pay off what's left. National Debt Relief has been incredibly helpful and easy, and if somebody feels like they’re in a difficult situation and they need the service, I would tell them to do it.
Reviewed Oct. 4, 2018
It went wonderful. Everybody was super nice and helpful. Both representatives were very informative and made things very simple to understand. I think this is really gonna be good for me and my family. I would absolutely recommend this program to other people in need.
Reviewed Oct. 4, 2018
Both Account specialist and the welcoming member were very knowledgeable and co-operative to answer all my questions. I have had no prior experience with such service. They have given me the complete picture of what to come in the next 6 months and how to handle the situation. Many thanks for your support and I really look forward to come out of debt in less than 48 months.
Reviewed Oct. 4, 2018
Everyone is very kind and helpful. They made my situation go smooth. I was embarrassed to call and ask for help. They made a bad situation easy for me. They made me feel comfortable as if I was talking to a friend. Thank you all so much!
Reviewed Oct. 4, 2018
Made an upsetting and confusing time easier to comprehend. Gave information in a kind, clear, and concise manner and allowed me to see the proverbial light at the end of the tunnel. I look forward to resolving my debt with this company and cannot wait to see my results.
Reviewed Oct. 4, 2018
I'm happy to know that exist companies like this one, that help others get out of debt. Thanks for the good customer service you guys offer especially the patience that you guys have with the customers, like me that I didn't have any idea what was these about, not that you guys explain it to me how this works. I'm thankful to be part of these group.
Reviewed Oct. 4, 2018
So far my experience has been great. I just hope it will continue this way. I just barely signed up and everything has gone great so far. I will post another review a few months in. My representative's name is Lance and he was very knowledgeable and helpful.
Reviewed Oct. 4, 2018
They went over everything thoroughly, and explained all of my obligations and theirs. All expectations/obligations of me were explained and how they would help me eliminate my debt and how long it would take. I was very impressed! I would highly recommend them to anyone in my circumstance.
Reviewed Oct. 4, 2018
They were both great, talk about everything I need and asked, they helped me with all my ??? Ivori ** was so nice and the guy was great. He told me his name but I didn't write it down. THANKS FOR THE HELP, YOU GUYS DO A GREAT JOB. SO NICE, THANKS.
Reviewed Oct. 4, 2018
Your representatives explained the program in easy to understand language. I hope everything goes just as outlined in the emails and over the phone. The representatives were very congenial as well as knowledgeable. One of them said that he was a successful graduate of this program.
Reviewed Oct. 4, 2018
Excellent customer service, very helpful and informative. Just got started, hopefully a successful experience. Would recommend it to anyone who feels like there is no way out of debt. Matthew ** was very patient and does a wonderful job explaining and breaking down the program.
Reviewed Oct. 4, 2018
It was a great experience and the people are really friendly and answer all questions. They are polite and knowledgeable about what they are talking about. I found them to answer all my questions satisfactory. They are very good at giving the proper information and answering everything.
Reviewed Oct. 4, 2018
Your representatives were extremely helpful & courteous as well as professional & knowledgeable. I would recommend National Debt Relief to family & friends! I didn't know many of the detailed choices that I had. The decision of asking for help from you will help me sleep a little better at night!
Reviewed Oct. 4, 2018
I felt welcomed and safe, and everything was answered and explained perfectly and easily for me to understand. Getting this started was a huge fear for me and they made it a very pleasant experience which was a huge relief.
Reviewed Oct. 4, 2018
Spoke with Tee ** initially and he was very professional and clear as far as the process steps and outcome of the program. I was very satisfied with the initial experience. I spoke with Celeste re: the welcome letter and she was also very clear and professional. Both of these employees receive top marks!
Reviewed Oct. 4, 2018
Awesome customer service. Thank you for helping me get this taken care of to get me debt free and where I don't have to worry on being tight on money each week or on a monthly basis. I got all of my answers answer and there was no pressure.
Reviewed Oct. 4, 2018
Very impressed with the customer service I received. Logan and Kayla were very helpful. Went through the steps to make sure I understood everything. They always called me back on time. They were both very nice. Every time I had a question they answered them with no problem. They were very patient with me. Love the team you all have in place. Will recommend to other people that need your services.
Reviewed Oct. 4, 2018
It good service. I will tell friends and family. With this program, you could get relief from your debt quite early and fast with less money. I will start this program to get realize from debt and National Debt Relief help.
Reviewed Oct. 4, 2018
Everyone was great at explaining the process. They were very helpful and nice and gave me some peace of mind. It was a quick set up and I was able to understand everything. I look forward to finishing this program and be debt free.
Reviewed Oct. 4, 2018
This a difficult step for me to take, but the representatives I talked with were very thorough and understanding. The process is made as easy as possible and transparent. All my questions were answered and concerns anticipated. The professionalism inspires confidence.
Reviewed Oct. 4, 2018
Everyone has been so professional, informative and diligent. The process has been very simple, easy and quick. I researched other companies and National Debt Relief had the best rates and the best ratings. I am so thrilled that they are on my side.
Reviewed Oct. 4, 2018
Mr. Wade was totally professional, curious, knowledgeable, helpful and concerning. He truly listen and guided me into my concerns. I truly appreciate and applaud receiving this from your personnel. If the opportunity presents itself, I would most definitely recommend National Debt to a friend.
Reviewed Oct. 4, 2018
Upon reviewing several debt relief companies and speaking with a bankruptcy attorney I decided the best fit for me is National Debt Relief. My counselor, Eric ** answered all my many questions and gave me time to digest the process. I will review at the end of the program to help as many others as possible in this process.
Reviewed Oct. 4, 2018
What a relief after calling this service. My wife had been very ill and the debt kept piling up on credit cards. I was only able to make minimum payments. Thanks to this great organization I can now begin to pay my debts.
Reviewed Oct. 4, 2018
Glenn ** & representative James I spoke with today was very patient and very informative. They both went over how all this works and what my responsibility will be and what this Debt program will be responsible for. They both made me feel secure in this program and said I can call if I ever have any questions or concerns. I am not an IT person, so this alone is wonderful to know. I do believe I can get myself back on track and be out of debt by the time this is all over.
Reviewed Oct. 4, 2018
The representative assisting me during the welcome call was very friendly and helpful. She did a great job of explaining everything so that I understood all of the details regarding my new program. Thank you for your help getting started.
Reviewed Oct. 4, 2018
Valentine has been absolutely amazing! He has provided some of the best customer service I have ever experienced! The whole process was painless and thoroughly explained. I would recommend this service to anyone who needs help digging out of a financial hole.
Reviewed Oct. 4, 2018
I had a great experience with my representative via phone interview and later a follow up. I would recommend this program to everyone I know that is unhappy with their financial situation. All the information provided was articulated to me and made it easier to make a decision. I hope that we can continue to work together throughout this program process, and that the outcome would be favorable. Thank you.
Reviewed Oct. 4, 2018
The employees here are great at what they do. Mr. Ronnie ** and Mr. Edmund ** are fantastic!!! They made me feel at ease about my debt and was very good go-to guys! The deal they offered me to get debt free was too good to pass up. If you are scared of these type of programs, don’t be! Affordability and a great peace of mind is priceless! KEEP UP THE GREAT WORK!!!
Reviewed Oct. 4, 2018
Process was smooth, painless, and professional. Logan and Adriana were both helpful, courteous, and efficient. I felt I understood the process and I did not feel pressured or coerced. The automated tools worked seamlessly. I completed the process feeling good about my decision and confident in the services provided by National Debt Relief.
Reviewed Oct. 4, 2018
Everyone I spoke to has great customer service skills. You don't find that much these days. Thank you for having great employees. They got me thru every step trying to get everything taking care of. I am looking forward to my journey to being debt free.
Reviewed Oct. 4, 2018
I am really new at this, but their customer service were really the very best that I have ever ran into in years, they spoke to me with dignity, and that what I really like about them. They told me things that I never new about.
Hello Barbara,
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your experience and answer any other specific concerns or questions. You can also call us directly at 888-660-7427.
Reviewed Oct. 4, 2018
Everyone that I talked to from the NDR company was very courteous and knowledgeable as they walked me through this experience. Everything was thoroughly explained as we went over each page of the documents. I am very pleased that this was offered to be in my time of need. Thank you very much for making this a positive experience.
Mary, thank you so much for the great review. Our team is among some of the most professional and skilled in the business, and we're glad you experienced that firsthand. We can't wait to hear more from you once you continue in the program.
Reviewed Oct. 4, 2018
The 2 people that I spoke to mirror each other and really helped me sort out my debts to where I can see clearly that by using this service, I am taking control of my finances. I appreciate National Debt Relief for providing a path in the right direction.
Reviewed Oct. 4, 2018
So looking forward to being out of debt. The staff that I talked to was very informative and helpful. They set forth a very good plan that was affordable to me and I am very hopeful that things go as planned. My debt would have taken a lot longer to pay off if I had not gotten the help from these guys...
Reviewed Oct. 4, 2018
Daniel who talked to me at first was very helpful and optimistic. The young lady (sorry, I forgot her unusual name at the moment) was very informative and upbeat. Enjoyed speaking with her. Like that fact we did most on the phone and on the computer to "get started". It is a relief for sure to breathe again and not get upset when the phone rings at home.
Reviewed Oct. 4, 2018
Very nice to talk with. Good explanations. Hopeful negotiations will be successful. Anxious to see end results. Due date reviewed and within reason. Very workable. Hope this proves to be a profitable relationship. Solutions agreeable. Debt relief appreciated. Ad found online.
Reviewed Oct. 4, 2018
I've been in the program since December of last year and they've resolved several accounts. But those were the smaller ones. In July, I got one from the company warning and saying they will sue me. National Debt Relief told me that they were gonna take care of it so I've been letting them take care of it. I sent them the stuff that they told me to send in. Then they sent me a confirmation saying that they received it and that they were processing it. But instead of pursuing those people, they pursued other people. Then today, someone came to my house today saying that they were looking to serve me. So I had to track them down across county and figure out who this person was. They told me I would just need to get National Debt Relief to give them everything they need so they can come up with an agreement or what will need to happen.
So I called National Debt Relief and told them what was going on. The representative told me that I have plenty of money in my account so we should be able to resolve this instead of working on another creditor that they were working on. This account was with Target and I have another one with Walmart. So I have a feeling it's going to happen again. They're both going for this very aggressive company. I never even received any bills from them. Once I stopped receiving the Walmart and Target bills, I got these letters from the collectors' offices. I sent those to National Debt Relief and I've never received anything since. But now, they're suing me. But I don't know why somebody would want to spend more money to take me to court than how much I owe. It's like a thousand dollars. I don't know why they wouldn't send me a bill. It makes no sense.
It's frustrating because I've already given National Debt Relief everything I have. The point is that I had never missed a payment on anything ever so this was a really hard decision to make to begin with. And I put my trust in them to help me through this process. I should have handled things differently when I started to do this the first time. I would tell others to try to figure it out for themselves and to call their creditors and talk to them about it first before they try to do something like this.
Hello Jessica,
Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Oct. 3, 2018
The service I received was excellent and all my questions were answered. I was very nervous at first but they made sure I understood everything and I was never pressured into the program. I’m happy I made this decision.
Reviewed Oct. 3, 2018
They were excellent/professional and they treated me very well. The information they gave me what is easy to understand. The service what is perfect and they were kind and understanding. Thanks for everything. I would recommend this company to all my friends.
Reviewed Oct. 3, 2018
People were very friendly and answered all my questions. Documents were easy to sign and return. Made me feel comfortable talking about all my debt and how to get it taken care of. I would recommend to friends. Very pleased with your service.
Reviewed Oct. 3, 2018
So far the agents with whom I have had communication have been very clear with their explanations and have answered all the questions I have asked them. I have had good attention from them with the details explaining each point in our agreement and papers in general.
Reviewed Oct. 3, 2018
I have had the best communication with your staff and they have helped me all the way and said if I need any more help just call or email. Thank you so much. I would recommend this program to all my friend if they ever need help.
Reviewed Oct. 3, 2018
I called inquiring the services provided by National Debt Relief. My representative was very helpful and answered all the questions that I had. She also followed up with phones calls and made sure I didn't have any further questions or concerns.
Reviewed Oct. 3, 2018
They were doing great up until it came time to have me sign documents electronically. The latest was authorization to communicate. They wanted to send it to me via email. Have me print it, sign it and then scan it and fax it back to them. Could they have made it a little more complicated? I got over by staples was going to have them do it for me. Pulled up the email, couldn't find the attachment. With the document. Called National....The gal I get on the phone sends me a power of attorney document instead... At that point I just hung up. Either streamline the process or forget about it if it's going to be an endless bunch of hoops for me to jump through.
Hello Jeffrey,
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Oct. 3, 2018
Both Erica and the welcome caller were well informed and confident on the phone. This reduced my anxiety in this situation and told me everything I need to know. I did not have further questions since they were so well informed.
Reviewed Oct. 3, 2018
Great customer service provided to me by your employees. I liked how everything was explained and how everybody took their time. I'm very grateful that I was helped taking these steps to become debt free. Please continue to provide the excellent work.
Reviewed Oct. 3, 2018
I was assisted by Jason ** in applying and setting up a debt relief program which in turn will help me settle payments with creditors and in the long run become debt free. I was also instructed how to go about improving my credit score once my debt relief program was successfully completed.
Reviewed Oct. 3, 2018
I was treated with respect and courtesy. Everything was explained in a way that made sense to me. I am grateful for the opportunity to put my financial situation back to where I am debt free. I highly recommend this program to anyone who wants an alternative to bankruptcy.
Reviewed Oct. 3, 2018
Was very very apprehensive to initially call, but Kar ** was kind and knowledgeable. He continually asked me if I had any questions before moving on in the conversation. I am hoping this process goes as well as the initial phone call.
Reviewed Oct. 3, 2018
Very fast and accurate, first time doing this so I feel I made the right choice with National Debt Relief. They explained everything and made everything easy to do. Email follow up great and very efficient. Let's do this so I can get out of debt as soon as possible.
Reviewed Oct. 3, 2018
Everything that I have encountered thus far in this program has been transparent and helpful. With constant phone calls and emails, I have felt a part of the team from the beginning. I look forward to working with National Debt Relief throughout this whole process.
Reviewed Oct. 3, 2018
Very helpful through all process, all options were explained in detail. I am happy with my decision to have National Debt Relief handle my debt consolidation. I would recommend to family and friends if they need this program. Great working with Sue **.
Reviewed Oct. 3, 2018
Yasha (Initial Contract) and Lupe (Welcome Customer Service) are excellent representatives for your company. They both made the whole process easy to understand and removed a lot of stress, given my current circumstances. It’s very important your customers feel comfortable and they have achieved that.
Reviewed Oct. 3, 2018
Every representative that we encountered of the National Debt Relief program was very knowledgeable and patient with my husband and I as we initiated the debt consolidation process. They made sure that we understood everything and answered all our questions.
Reviewed Oct. 3, 2018
No complaints, all questions answered professionally and would and have already recommended this solution to a friend. Looking forward finally resolving my debt and getting back to my life without looking over my shoulder or having to takes calls from creditors.
Reviewed Oct. 3, 2018
Thank you Justin and Ed for everything. You both rock and made this process easy as it could be. Thank you for being kind and helping me to take the first steps of being debt free. You guys educated me about the process and I didn't feel forced to sign up nor did I feel judged. You two went above and beyond and I appreciate the honesty. I am happy to be a part of the NDR family!
Reviewed Oct. 3, 2018
I am so grateful for this program. Every person I have talked to has been helpful, kind, non-judgemental, and patient. For the first time in years, I actually feel that my financial situation is on the upswing. I can't put into words how incredibly relieved I feel.
Reviewed Oct. 3, 2018
I had been contemplating National Debt Relief for a few years. I’m so happy with my choice. The staff is very professional, takes their time to assure your understanding, provides more than enough information, answered all questions. I feel like they actually cared about my financial freedom. Thank you to all parties handling my case.
Reviewed Oct. 3, 2018
Simply, I couldn't find better reviews about such companies like the National Debt Relief. I advise anyone who has debt problems to immediately start here. Such decent experienced employees like the Debt Specialist Andrew ** who helped me and I really thank him so much! Besides, big thanks to the welcome call that was done by (as I remember) Grace **. Both were so professional. Thank you.
Reviewed Oct. 3, 2018
I am glad to have come across the site to help me get the relief from not having to pay creditors directly. I now can see a light at the end of the tunnel. My family and me will now be able to live the life we want and have control of it.
Reviewed Oct. 3, 2018
Dashawn ** And the other team members I spoke to were very helpful and informative. For such a scary and personal financial predicament, I felt comforted and empowered to start my path to being debt free with the help of National Debt Relief. THANK YOU!
Reviewed Oct. 3, 2018
The people were very good at answering question and was always polite in their responses. They were straight to the point. I like the fact that they explained every detail and guide me through the forms that I have to sign.
Reviewed Oct. 3, 2018
Quick process that was relatively painless considering circumstances. Customer service reps were friendly and thorough with information needed. The program seems to be a typical program of debt relief when nothing else seems possible. Can't wait to complete this program and be debt free.
Reviewed Oct. 3, 2018
It was a PLEASURE working with you! Everyone involved explained everything very well and were very helpful. Elijah ** went over the whole contract and answered all of our questions that we might have had. Thank you so much for working with me to help solve my problem!
Reviewed Oct. 3, 2018
I was very happy with the first call I received from Scott **. He was very clear and patient. The welcome call was good... with the exception of the young lady not having patience. Sometimes hearing her was hard and when asked to repeat she would sigh very loudly and speed thru it again which in turn had me asking her to please repeat it again. Other than that it was good overall.
Reviewed Oct. 3, 2018
My experience with customer service was very pleasant. She was very helpful and spoke that I could understand. I am very hopefully that National Debt Relief will help me! I would definitely recommend National Debt Relief to anyone needing help.
Reviewed Oct. 3, 2018
I am very happy with my enrollment experience. My Enrollment agent, Aaron **, was very patient and helpful. We played phone tag quite a bit as a result of my busy, full time working mom lifestyle and he made himself available to me in the end and guided me through and answered all of my questions. Edmund ** was also great on my Welcome call! Thank you!
Reviewed Oct. 3, 2018
I wanted to thank the company... So far, it has a straightforward process. The representatives I have spoken to have been really caring and helpful. Let's hope we can finish all the process smoothly. The document signing process is very easy to work with staff.
Reviewed Oct. 3, 2018
Customer service was great, people who actually understand the need of the customer and are willing to help. They did not judge by the type of debt just got onto trying to help out. They helped me have a better understanding on how to rebuild my credit confidence.
Reviewed Oct. 3, 2018
Good experience, everything was explained in detail. One thing, the "you may be sued" part and therefore attorney part was not disclosed until it was time to sign the paperwork. I am anxious to have a new beginning. It will be scary but I'm ready for a change.
Reviewed Oct. 3, 2018
Hi, my wife and I enrolled with National Debt Relief in August 2016. We had quite a bit of credit card debt. We ended up paying more than 80% of our total debt including fees. What is not told to you is that while they negotiate your accounts you receive negative marks for non-payment on your credit report which remains for (7) YEARS! So that means NO mortgages, NO car loans will be possible. We had to hire a second company to attempt to assist us to repair our credit. Which we are discovering is virtually impossible! Complete nightmare!! One saving grace was supervisor Naudia ** who helped us a great deal. Please don’t make the same mistake we made. Close an alternative method to deal with your debt!
Hello Paul,
We are sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shortly to better understand your concerns and hopefully resolve. You can also call us directly at 888-660-7427
Reviewed Oct. 3, 2018
I was very happy with my enrollment experience, everyone explained what was going to happen without me having to ask any questions. Thank you for helping me. My welcome call was very informative and very friendly. I feel bad for not remembering her name, but she was very professional and I will definitely recommend your services to friends. My mom is currently in a program as well and recommend your company.
Willis, thank you for your review. Welcome to the National Debt Relief family! The next 24-48 months will be a very exciting time for you as we help you get out of debt. Our most successful clients are the ones who ask the most questions and have the best understanding of not just what the program is and how it works, but also what's really required to succeed here. We'll continue to work with you throughout the process and encourage you to check in periodically for updates and with questions. We wish you the best of luck!
Reviewed Oct. 3, 2018
Very professional, treated well all along and never pressured in any way shape or form. I recommend their services. Thank you so much that my dignity has come back and going forward that I will function well in my society.
Jamal, thank you so much for the great review. Our team is among some of the most professional and skilled in the business, and we're glad to hear they treated you with respect and dignity. Please keep us updated on your progress!
Reviewed Oct. 3, 2018
I was very satisfied with the customers care service I received and am anxious to get started on resolving the debt and begin fresh start. I hope I will be able to settle in less than 3 years like was explained to me.
Reviewed Oct. 3, 2018
My wife and I thought that we had no choice but to file bankruptcy. Then I discovered National Debt Relief! The staff was great, answered all of my wife and my questions and showed us that there was a better alternative to bankruptcy. I am eager to get started on the program and see my debt be reduced to 0.
Reviewed Oct. 3, 2018
Awesome customer service. All CSR's and staff as a whole are top notch. Customer service representatives take time to explain everything to you in great detail. They answer all questions and concerns you might have and give you piece of mind. Awesome service. Thank you all.
Reviewed Oct. 3, 2018
When you are a responsible citizen who take pride in creating and maintaining a positive credit profile it really tear at your emotions and frightening you when mayhem strikes. NDR are good listeners. They're very patient. I can feel their concern for my predicament. Every thing you say is segmented, analyzed and questioned until they have full clarity. That alone is priceless. It settled my emotions and fear. When they say, "You're not alone." They want to be your partner, help you fix your finance and help restore your credit and your good name, my Lord, you pray you can get through the sign up before the weeping and tears of joy begin. God bless Jason. 19.6 years military service plus an additional 8 yrs in war zones as a defense contractor, I do not weep easily. Thanks!
Joseph, thank you for leaving this review today. Being vulnerable and opening up about debt, and even seeking help can be some really hard things to do. We're glad you sought us out to help you through a difficult time in your life. We really are here to help and we'll do everything in our power to make sure you have all the tools you need to be successful here. We hope to hear from you again.
Reviewed Oct. 3, 2018
I was trying to figure out what was going on with my credit and that led me to work with National Debt Relief. They were helpful from the beginning. They talked me through it and explained all the options thoroughly. When we were setting up payments, they talked to me about what the expected monthly rate was supposed to be and found out that it wasn't within my budget. They then started having me pull it out and make direct deposits. It was very simple and the program has been working as I expected. I'm also completely comfortable dealing with their reps. Whenever we had questions we called them up and they were able to answer right away. Going through this program has taken my stress level down after being anxious about being behind on creditors. NDR has helped us out dramatically with the settlements and I'm now halfway through settling my debts.
Reviewed Oct. 3, 2018
I looked at all the different companies online and I liked all the stars that were with National Debt Relief. I also heard a bunch of commercials on the radio and how they were rated. I started with six cards and they’ve been able to settle at least two. I’ve already gone 9 months and I haven’t missed a payment. The negotiator sent me a pamphlet and everything about books with everything in it. I wrote a letter to all of my debtors and closed out all the accounts myself. It was done in one day and I haven’t been getting calls ever since. They took all my bills and added them all up. They figured out a payment plan for me to pay it all in 42 months. However, I don’t know if the payment has gotten through or not and I'd like to see where we stand. Otherwise, my experience has been wonderful.
Reviewed Oct. 2, 2018
Against my better judgement, but grasping for a way to improve my income, I took a chance on a real estate program. I became a victim of a scam and wound up with an enormous amount of credit card debt and nothing to show for it. I kept up payments as long as I possibly could, not wanting to destroy my hard earned credit score.
One day I became discouraged thinking it seemed like my balances were going up, not down, so I made a flow sheet. To my HORROR I owed more money than I thought possible, THOUSANDS OF DOLLARS to companies charging 20 percent or more interest rates! The sad part, I was paying roughly $1950 a month and when I looked at the flow sheet and realized out of that amount only $650 was going to principal I had a breakdown. After 24 hours in shock and feeling hopeless I got busy and sought solutions. I knew I could not do a bankruptcy. I went online and researched companies, thinking I'd apply for a debt consolidation. I found a company, applied for a debt consolidation loan and was turned down. The good news is that company referred me to National Debt Relief. I had already researched NDR, but didn't think they could help, but I agreed to talk to them.
After an interview and explanation I had all of my questions answered. I completed the paperwork and submitted an application. To my dismay I was approved that very afternoon, for my entire amount of debt. It will take me a while and yes it will cost me not only money, but my credit score for a while. It was hard to swallow letting go of a good score. However with the way NDR does things I truly believe this action will improve my score in the end. The best thing is that my monthly payment will be significantly lower, and I will be paying my debt off in 51 months. That in itself is truly hard to fathom. I slept well for the first time in a long time not worrying about my debt. The process is easy, people are friendly and not judgmental, and very helpful. I wish I would have done this sooner. There is light at the end of the tunnel.
Reviewed Oct. 2, 2018
They guided me step by step on what was going to happen and I have such relief that there will be an end to my debt and they are fast to respond and the best part is, if I want to finish my debt faster there is no penalty!
Reviewed Oct. 2, 2018
Painless, Easy, and Fast. I was worried about getting help but after calling I feel better. I would recommend anybody to call. The staff is very helpful. Very nice. Answered all my questions with no hesitations. I feel better already.
Reviewed Oct. 2, 2018
The whole experience was extremely positive. I'm so happy that I made the call today. Everyone was extremely helpful and very nice and I truly felt like they had my best interest in Mind through the whole process. I would suggest this to anyone who wants to get back on track.
Reviewed Oct. 2, 2018
The rep I spoke to was very informative & accurate. His name is Eric **. The welcome call rep was also accurate & informative. Her name is Brandy **. They are both easy to deal with. The program seems like a good fit for me.
Reviewed Oct. 2, 2018
I believe both Josh and (Forgive my dementia, forgetting my reviewer's name) both did a thorough and excellent job. I realize that the presentation and review have tremendous amounts of information and data that I have to absorb and understand. I am afraid that at times this was beyond me. They were both understanding and very nice to me. It was a fulfilling and rewarding experience for me. Well done.
Reviewed Oct. 2, 2018
Johnathan ** was my main contact as I signed up with the program. He was very kind, professional, and he explained the details of the program in a clear way. I am excited to move forward, and eventually become debt free. Thank you John!
Reviewed Oct. 2, 2018
I took the initiative to consolidate my credit cards as the interest was getting out of control making my monthly payments unmanageable to pay each month. National Debt Relief were understanding and insightful to my personal needs. When I spoke to customer service they were very professional and very educated.
Reviewed Oct. 2, 2018
Erik was very professional and did a great job explaining everything. He make signing up smooth and quick and had a very encouraging attitude. I really feel better that I will be able to manage my debt now. He told me he will always be available to be content.
Reviewed Oct. 2, 2018
It was very easy and National Debt Relief gave me tons of information! I am Very excited to get out of debt with one easy payment! I lost my job and had to get a new lower paying job which caused me to fall behind in my debt. I can now can afford to pay off my debt.
Reviewed Oct. 2, 2018
I filled out a form online to receive information and someone called me 5 minutes after. Talking with the representatives has been quick and easy. I look forward to seeing a light at the end of the tunnel and getting back on track so we can help pay for our children's college when the time comes.
Reviewed Oct. 2, 2018
I’ve had a good experience so far with all of my questions answered in a satisfactory way. The customer service people are patient and explain everything well. I don’t have any complaints and I feel comfortable with this program. I’m excited to finish this program and start my financial path with a clean slate.
Reviewed Oct. 2, 2018
I have been spending too many sleepless nights worrying as to how I was going to settle all my accounts. Every month I made payments and every month the balance crept up and up. I am at my wit's end and do not look forward to the coming months of phone calls etc. I am looking forward to the help and support that I expect to receive from National Debt Relief. I am grateful from any and all help you offer.
Reviewed Oct. 2, 2018
They were fast and friendly and very knowledgeable. They went over everything and made sure I understood everything about this program. I am excited to finally be debt free and if they can get it all done in less than 5 years that is going to be awesome.
Reviewed Oct. 2, 2018
National Debt Relief was very helpful. They explain everything in easy to understand detail. It was easy to get my credit under control. Getting qualified was quite and easy. My daughter told me about your company, and it was an easy process to get started. I am happy to work with your company, which explains everything. Having a lawyer to help me through the process if I have to go to court is very helpful and not expensive.
Reviewed Oct. 2, 2018
I am so glad I picked up the phone to call National Debt Relief. It was a weight lifted off my shoulders. When I first called I talked with Naya and she was great. She was very helpful. For the first time in a long time I felt someone was going to help me. Then I talked to Nancy and she was super nice and welcomed me to National Debt Relief. They were both great to work with and treated me with kindness.
Reviewed Oct. 2, 2018
The people that have helped me through this have been very helpful and polite. Your members are fantastic. Thank you for everything. Paul ** was a great relief in explaining every aspect of the process and being patient with me. All I would ask is that everyone slow down their speaking. Elderly have a hard time processing what is being said. Paul did just that to help me understand everything.
Reviewed Oct. 2, 2018
I have received help with some very nice people. They were patient and helpful throughout the process. I already feel a burden being lifted off of my shoulders when I signed the paperwork giving me a peace of mind to get my financial well-being back on track and would refer National Debt Relief to others.
Reviewed Oct. 2, 2018
They are helping me out more than I think they could... I was not getting out of debt anytime soon with what I was doing. So I have seen you guys on TV and in ads so I was will to try so I could get out of debt sooner than 30 years from now.
Reviewed Oct. 2, 2018
It was good overall. Just nervous about not knowing how long it will take to resolve my debt and when my credit will be good again. Also concerned about not knowing if I will be sent to court and about my accounts going into delinquency.
Hello Jessica,
Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to always provide a 5-star experience for every client. We will be reaching out shortly to address your specific concerns and you can also call us directly at 888-660-7427.
Reviewed Oct. 2, 2018
Im just getting started but I'm very relieved and excited to have National Debt Relief on my side. I have been overwhelmed and very depressed lately and the team at NDR has given me hope for my financial future. The customer service is excellent and very informative. I would recommend this company to anyone burdened by debt.
Reviewed Oct. 2, 2018
I felt a big relief after I spoke to National Debt Relief staff. They were very professional and concern about my debt stress. I am greatly recommended them for anybody that are struggling with debt like me. They save my life.
Reviewed Oct. 2, 2018
Nathaniel ** was great in assisting me through the process. He explained everything as we went through the agreement. He was very kind, knowledgeable and respectful. I would recommend Nathaniel ** and National Debt Relief to any of my friends and family.
Reviewed Oct. 2, 2018
I have so many credit card bills and I just got out of a relationship so my income was cut in half. I was having a hard time making my payments and I was completely stressed out. I looked into other debt relief companies first and even had a couple of them send me an email saying they wanted me to sign stuff to go with them. But National Debt Relief gave me a more personal experience over the phone, so I went with them. I had to give them what I owed on all of my credit cards then they looked at my credit report and verified everything. I had to let them know what my income was and why I was having a hard time making my payments.
They have been pretty good so far. They discussed my payment plan with me, went over the base amount that I owed, and how much they thought they could settle my debts. It was kind of an estimate. They also asked me later if I was able to pay any more and I added an extra for the monthly payment but I know it had something to do with the amount that I owed overall. They have settled with at least two of my credit card companies, so I’ve gotten two of them paid for and off my records. And NDR is already working on paying a couple of others.
NDR's reps are very professional, very courteous, and always seem to be understanding. It also seems like every time I call, they ask me if there has been any more hardship that I have experienced that they need to add in my file to sort of keep them updated. If they have any questions about anything or they have anything that they want to settle on, they’ll call me, too. Even if I don’t answer the phone, they’ll leave a message asking me to call them back, so we have this personal interaction.
When I signed with NDR, I had no clue what I was gonna do and working with them relieved a lot of burden off of me. Also, there were a couple of credit card companies that were harassing me but NDR told me to give them their number and have my creditors call them. So, that has been a big help and things are better now. I know my credit rating has gone down and that was to be expected. They warned me on that. I was paying all of my credit cards before but they said that in order for them to settle, I had to be behind on my payments. So, I stopped paying the credit card companies and started paying to NDR beforehand. All in all, NDR is a good company to go with.
Reviewed Oct. 2, 2018
I worked first with Brian ** and he was incredibly helpful and responded via email and telephone very quickly. I had my welcome call with Bianca and she was very pleasant to speak with. I appreciate both for making me feel like the company has my back through this.
Reviewed Oct. 2, 2018
Updated on 05/24/2019: I'm about a year in out of a three-year program. Lonnie is nice and knowledgeable but kind of a little unsure of things at times. He may have been newer. So far, I cut my monthly payments, not significantly, but enough. They got my monthly payments under what I was paying out now, which was able to help. I was able to pay two of my debts off already. I still have a while to go and nine different accounts to pay off. While I still have many more, the program is still a step in the right direction.
Original Review: Due to my busy schedule, it took many phone calls before I could actually have time to speak and to dedicate to the call. Lonnie, the Customer Service rep kept accommodating me with each phone call and it was greatly appreciated. The experience so far has been fairly easy, they go over every detail thoroughly and answer any questions you have. On top of everything, this option to relieve my debt is going to save me a lot of money in the long run. I definitely suggest giving them a call to see if they're right for you. I absolutely happy I did!
Reviewed Oct. 2, 2018
Good service. Helpful discussion. Knowledgeable about debt relief. Was informed how to save more with large debt. And polite. Gave a good monthly fee. Monthly fee is reasonable with my monthly income. Monthly income is not much. They were able to negotiate with my creditors.
Reviewed Oct. 2, 2018
Updated on 05/04/2019: We’ve settled three accounts already. If I was on a really high-interest rate, I could have kept paying for the rest of my life and still not have it paid off. But now, the interest rates and my past few payments and everything is being negotiated. The negotiators that I’ve worked with are extremely efficient. Whoever I talk to could get into my account and know exactly what is in there. They are all tied in and they can look on the computer and see everything that is going on. They know what they are talking about and they do all the communicating with the creditor. They send their emails back and forth or the same way.
The payment plan is a stretch for me right now, but I can void it if I have to. I wanna get it done within a shorter period. I have a son that is taking advantage of National Debt Relief and I don’t know why his payment was so much less than mine. I really have to get them to lower the payment and negotiate because I was in the hospital and they’ve increased on medication and it is gonna cost me about $300 more a month for the medication because it is not generic. That put a stress on my budget, but I still might make it. I just have to be careful. If I notify them within five days, they can adjust my payment and extend my term. They are very easy to work with.
Original Review: From the first phone call my concerns were professionally addressed and within an hour I was on my way to debt relief. All follow up communication was handled cheerfully, confidently and efficiently. Anyone I contact on service line answers promptly and is capable of assisting me.
Reviewed Oct. 2, 2018
The program enrollment process is so quickly and so fast paced that when being to do one thing or another it can be pretty chaotic since one feels as being rushed. The process can be overwhelming and stressful as it is so getting rid of the feeling of being rushed to sign forms and get things going would help out in making one feel comfortable.
Saul, thank you for bringing this to our attention. Our goal is to help you get out of debt as quickly as possible with the least amount of stress possible. Any time you feel 'rushed,' or like an agent is moving too quickly, you can *always* slow them down and ask questions to make sure you're both on the same page. Our goal isn't to make you anxious, and we apologize for that. We'll continue to work with you to achieve that goal. Please continue to keep us updated on your progress.
Reviewed Oct. 2, 2018
Spoke to Andrew ** today. Very Helpful, knowledgeable and explained the program in detail. I joined the Nat'l Debt program as a result of his thoroughness and accuracy. Thank you Nat'l Debt Relief team for helping me clear my debt much sooner than I could have done on my own.
Reviewed Oct. 2, 2018
My call with one of the representatives met my expectations and answered all of my questions to the best of their ability. I have good hope that my experience will be a good one. All of the members I have talked to this far are very assertive.
Reviewed Oct. 2, 2018
So friendly and helpful. Answered all my questions and explained everything thoroughly. Would definitely recommend to any family member or friends. Michael and everyone I have spoken to are great! Easy to get ahold of someone when I have a question.
Reviewed Oct. 2, 2018
NDR is a great relief. And everyone working there that I have spoken to was understanding, nonjudgmental of how I got into debt. They were all about helping me and getting me on a better financial track. Thank you NDR.
Reviewed Oct. 2, 2018
Honestly, I have mixed feeling about it. I appreciate the type of program that you are providing, but I feel like the customer service is not up to par. The hours that I can call is difficult to fit my schedule (not open in the morning before I have to go to work and not open on weekends - I have 5 kids, so evening are difficult as well).
Brian, thanks for leaving feedback. Our offices are open from 9 am to 10 pm ET Monday to Thursday and 9 am to 8 pm Friday for your convenience. During those hours, we have agents available to speak with you when you call in. If you have any recommendations on how we can raise the level of our customer service, we welcome them. Feel free to send your ideas to suggestions@nationaldebtrelief.com. We look forward to hearing from you.
Reviewed Oct. 2, 2018
Easy and clear understanding concerning the process. Customer service representative was attentive to every concern and question I may have had. My experience with National Debt Relief has been a smooth transition. No complaints. I would recommend them to my family and friends.
Reviewed Oct. 2, 2018
This program is great! Cutting my debt in half in a timely manner and everything was well explained to me through the entire process. I was told I'd be paying some ungodly amount of money to my creditors and they cut all the interest out.
Reviewed Oct. 2, 2018
I got an email from National Debt Relief due to my bad credit. I then went with them to get some help with my credit cards. Their enrollment process was simple and it was done mainly over the phone. I have a couple of cases to get settled, and I will be in their program for at least a couple of years. The representatives were good but their communication could be better to keep me more up to date. Their cost seemed quite expensive, but that has helped me to get back financially. So far, I'm not getting phone calls from all these debt collectors.
Reviewed Oct. 1, 2018
I've had a simply wonderful, helpful, informative experience since day one with this company. I have not spoken to one single person on the phone who wasn't very polite. I hope that throughout this experience I continue to get the same friendly results. Thanks.
Reviewed Oct. 1, 2018
Very helpful and professional. Explained everything so I could understand everything. So far I am pleased. Only time will tell. Hope to be debt free in 3 years. I wish there was some way for you to get creditors to stop calling me.
Reviewed Oct. 1, 2018
Joel and Nicole have been wonderful through the process so far. I just want to be free from the debt and not own another credit card!! If this program is successful for me I will tell many more people about this program.
Reviewed Oct. 1, 2018
National Debt Relief seems to have all the knowledge and patience to help people who are in need of help. I have had nothing but extremely kind and considerate, and very thorough help thus far. I'm feeling much more comfortable with the process already. I was ashamed and nervous but they have been so thoughtful. I would highly recommend them.
Reviewed Oct. 1, 2018
My experience has been awesome, both agents I dealt with have been extremely helpful! Highly recommended. They are saving me thousands of dollars without seriously hurting my credit score. The whole process has been quick and easy. If you haven’t looked into National Debt Relief and are suffering from credit card debt, give them a shot!
Reviewed Oct. 1, 2018
My experience was very good in every single step. They answered any question and make clear what the program is for. They are so helpful. In my opinion this program is like second chance to do not do the same mistakes and drive personal economy life better.
Reviewed Oct. 1, 2018
We have received excellent customer service from each and every person we have had contact with. Mr. Micah ** has been extremely helpful by explaining the options that were available and which options we qualified for. His in-depth knowledge and explanations completely assisted us in making the decision we made. The customer welcome call was friendly and very knowledgeable and once again all correspondence was rapid and professional.
Reviewed Oct. 1, 2018
They were well informed on how the program works and I can not wait to actually be debt free. Something I thought wasn’t possible in this lifetime. I would definitely recommend this program to others who are in my shoes.
Reviewed Oct. 1, 2018
This is day one, signing up etc, and so far it has gone remarkably smooth, I look forward to the rest of the program to be run as smooth as day one and I will be very happy. Coming to this point in one's debt is always a horrible realization, and everyone I have spoken with so far has been very helpful.
Reviewed Oct. 1, 2018
I have had the best experience with National Debt Relief. They are very helpful, very nice, explained everything to me and answered any questions I had. I will definitely be referring National Debt Relief to friends and family!! I have had a lot of debt relief companies try to get me to use them, and come to find out they were scams, I knew from the beginning this wasn't a scam and I am so grateful and thankful that they are helping me with my debt!
Reviewed Oct. 1, 2018
Customer service was very helpful in explaining all information. Everyone was very respectful and considerate. They spent extra time explaining everything and answered all questions in detail, making sure all aspects were completely understood before anything was signed. All contact information was supplied and I felt everything was done to reassure me I made the correct choice.
Reviewed Oct. 1, 2018
Both parties I spoke to and worked with were very thorough and helpful and professional. I highly recommend this program. Everything is upfront and explained. No hidden fees or surprises. I am excited to get out of debt with their help.
Reviewed Oct. 1, 2018
The customer service agent walked me through the process and did not move on until I was completely clear on the process. They were all patient, even after I asked them to repeat information that they had just explained. I would definitely recommend them to friends or family who are in a similar situation as myself. Thanks NDR! Signed, Satisfied customer.
Reviewed Oct. 1, 2018
Perfect company for helping people who has more debt. Now I feel freedom, No more stressed, and depressed. Thank you for helping me out. I will recommend this company to people or friends who has been struggling in their debt. Now I can save money up to one thousand dollars each month. I need a vacation. My life’s back in normal and it’s getting better than in the past. Thank you for everything again.
Reviewed Oct. 1, 2018
I was treated well and the staff was very helpful. They were able to find a good plan for me to get out of debt and not have to worry about how I am going to achieve financial freedom. I appreciate all of the help that was provided to me. Thank you.
Reviewed Oct. 1, 2018
Very nice and cared about making sure I understood what was being said. Made sure to be clear while speaking. Made sure to repeat all spellings back and to punctuate the words correctly back. Very sweet people who honestly love their job.
Reviewed Oct. 1, 2018
At first I was skeptical about using an online debt service, but the customer service at NDR put my mind at ease. They answered all of my questions in detail and went over everything multiple times to allow me to completely understand.
Reviewed Oct. 1, 2018
I highly recommend NDR to anyone who feels overwhelmed with their debt. Everyone is so patient with explaining the whole procedure. They were very helpful and nonjudgmental. I highly recommend NDR, if your goal is to become debt free.
Reviewed Oct. 1, 2018
This enrollment experience has been very easy. I have considered other companies, and even tried the Dave Ramsey approach; but when I got diagnosed with cancer, and the medical bills piled on, I was not able to take steps forward without going backward also.
Reviewed Oct. 1, 2018
My experience was fast and easy and did a great job helping me understand the process. Also the helped me finally get ahead and be able to handle all this debt at a easy payment. I don’t know what we would have do with it.
Reviewed Oct. 1, 2018
My rep Yon was very professional and courteous and explained every detail to where I understood everything. He was a wonderful help to me, he answered all my questions. He returned my calls promptly and was very reassuring to me.
Reviewed Oct. 1, 2018
They helped answer all my questions and was very professional in regards to my matter. They helped reduce my anxiety and gave me peace of mind. Thank you so much for your help. I truly appreciate it.
Reviewed Oct. 1, 2018
My first contact with the National Debt Relief program was Ramzy ** in your new York office - he was very knowledgeable and very understanding. He explained the program and made me feel comfortable that I had made this decision. My second contact was Wayne ** - he helped me with the client portal and any other questions that I had.
Reviewed Oct. 1, 2018
Excellent customer service and support with great information about your business and debt consolidation that I needed. Thank you for your time and support. I highly recommend this to our friends and families for great service. Thank you very much.
Reviewed Oct. 1, 2018
They're helping us to pay off our credit card debt after my husband fell and broke his ribs and has been off work, and we have no paycheck coming in. Everyone at National Debt Relief was so helpful and really cared about our situation.
Reviewed Oct. 1, 2018
I have recently just started with National Debt Relief and so far I am satisfied with the customer service that I have received. Everyone that I have dealt with has been very educated and helpful in their department and I look forward to working with them in the future to resolve my debt and finally have the peace of mind I have been searching for.
Reviewed Oct. 1, 2018
I needed help with my credit card debt and I looked into the customer reviews on different companies and National Debt Relief seemed to have the best reviews. I had heard of them before so knew that they were reputable. I talked to them and they talked about how my debt was gonna be resolved and it looked like it was gonna be quick. There were other companies that were less per month but we were gonna go way longer. NDR told me that they could get my debt resolved in four years and possibly less. My credit was gonna take a hit during all this, so I wanted to be able to rebuild it as quickly as I could.
The NDR reps have been great and straightforward about what the process is. They are negotiating with the credit card company to pay off amounts that are lower and the terms are laid out very clearly for me. One of the payments was about 40% of what was due so that was 60% off. Another was 36% and one was 41% of the actual due. I put a monthly amount in every month and NDR has been able to negotiate within that monthly amount. There has only been one time when I had to make an additional payment and it wasn’t much. At the time, I had enough to cover all but a small amount. Then, there was one time that they asked me to make an additional full payment which I wasn’t able to do but they told me that it was fine.
The monthly amount was less than what I was paying for and each month, I was saving a couple of hundred dollars which was nice. And they actually saved more because the couple hundred dollars would have been less than the minimum and I wasn’t just paying the minimum prior to that. So, from what I was paying to what I've paid them, it has been about $350 a month but if I had just paid the minimum, it would have been about $200. That was really nice and even during the process, the monthly amount has been lowered.
I had seven credit cards and my biggest debt was $9,000 and all the rest were small. NDR has negotiated with all but two and if the two are at the same rate as the five that NDR has already negotiated, they will save me about $17,000 on a $36,000 debt and that includes their fees. They've been able to negotiate very well and I've been really happy with them. Also, the process has been really clear and there hasn’t been any surprises. We may actually be ahead of schedule as far as paying the debt off. When you find yourself in this position, NDR would be a great option to help you get out from underneath your debt. I highly recommend them.
Reviewed Oct. 1, 2018
My wife wasn’t making enough and I was helping her with debts. National Debt Relief got recommended and we ended up getting debt reduction. The setup process was good. They take the money out of the account and they take care of it. The negotiator and I had the interaction and we set it up. National Debt Relief worked very well on our payment plan and the cost was very good. I have had a great experience with them. Two accounts have been closed already, however, she is still getting correspondence from Sears, JCPenney and Lowe's. Still, National Debt Relief has alleviated a lot of stress and I would recommend them. Although, I wish they would do better with the progress report and how we are with the other debts. They only advise us when they settle, but I don’t get an advice on where we are at.
Reviewed Sept. 30, 2018
Although I have just enrolled in the program and haven’t started settlements, I’m pleased with my enrollment and confirmation experience. The program was fully explained to me (risks and benefits) and all of my questions were answered. The payment amount and options were reasonable and it seems they are flexible with notice should a situation arise. It’s very humbling to be in this situation and I was never made to feel ashamed - thank you!
Katherine, thank you for taking the time to leave a review! We know how difficult it can be to make this decision, but we're sure it was the right one, as you seem to as well. It's also good to hear that you got to experience the professionalism of our agents during your enrollment process. Please keep us updated on your progress.
Reviewed Sept. 30, 2018
Everyone I have been in contact with has been very pleasant and understanding of my debt situation and eager to help me. I look forward to completing this program and having financial freedom. I appreciate the guidance on how to complete this program for a better future.
Reviewed Sept. 30, 2018
I have concerns over some credit card and National Debt Relief had better options. Their reps have been very courteous and helpful and the payment plan they set up was fine. Working with NDR has been very good and I only have another month left in their program.
Reviewed Sept. 30, 2018
I've been using National Debt Relief for two years now and working with them has made my life less stressful. My program has taken over everything and it has allowed me to do one payment. Enrolling was extremely easy, and the program's cost was extremely fair. Their reps have been fine and I've been happy with them.
Reviewed Sept. 29, 2018
There are a number of words I could use to describe my experience. But the word that best describes my conversation with Cierra is “Friendly.” She has a very warm and approachable personality that I appreciated throughout the entire conversation. 5 Star service hands down! Thank you.
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