National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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- 4,919,786 reviews on ConsumerAffairs are verified.
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Reviewed Oct. 15, 2018
I hope this program will put me on the right path to 2 debt. Everyone I talked to were very friendly and helpful. Hope it works out, thanks so much. This is scary but they made me feel better. I am sure I will tell a friend about this program.
Reviewed Oct. 15, 2018
I think this process went smoothly and I was very happy with it. I feel you guys will help me get on the right direction. I went through some rough times dealing with all my debt last year and I am just glad to be getting back on track.
Reviewed Oct. 15, 2018
Agents were professional and supportive throughout the process. I felt they answered my questions and provided information in a supportive, non-judgemental manner. It was important to me to know my debts could be managed and resolved in the time frame I was given. It is truly a relief to know I have options to resolve my debts without having to go into bankruptcy.
Reviewed Oct. 15, 2018
My experience with Carlos was amazing, he was thorough & spoke in a tone & speed to where I could understand him. The follow-up call with Donna was a bit difficult. She spoke so fast & her words were all mumbled.
Reviewed Oct. 15, 2018
Very good explain and fast services, everything are clear, I had 5 credit cards and always I paid minimum payment and never finish, just they help me fix that amount for 51 mounts and save my life. Thank you for your help.
Reviewed Oct. 15, 2018
Antonio as my first contact person was very helpful. Explained everything well. Easy to talk to and still quite professional. And I can say the same things about Andrew who did my welcome call. All in all an excellent experience.
Reviewed Oct. 15, 2018
Thank you for your help. This has been a smooth and transparent process so far, and I appreciate the help. The initial steps with Steven were clear and I felt comfortable asking candid questions. And the Welcome call was just as supportive and clear. Thank you.
Reviewed Oct. 15, 2018
So far, with the set-up process has been great. I have been nervous and anxious about the debt relief, but my representative has helped me to understand more and relax during the beginning of the process. I hope the remaining process is as pleasant as the beginning.
Reviewed Oct. 15, 2018
I love how thorough and professional they are to help me out. Not only was I impressed with their credentials but their drive to help me succeed gave me the boost I needed. I would recommend them to anyone who needs help with debt.
Reviewed Oct. 15, 2018
NDR has given me great advice and an opportunity to increase my credit score and get back on track. I would recommend NDR to anyone who is looking to resolve their debt and need any guidance. Ronald and Andrew were both extremely helpful on any questions I had.
Reviewed Oct. 15, 2018
Very professional staff, patient, took my concerns seriously. Treated me with due respect and understanding that my availability is unpredictable. Moreover very happy that I received this level of commitment and reliability from Glenn, and the other representatives of National Debt Relief.
Reviewed Oct. 15, 2018
Great experience and explanation of everything in great detail, very friendly and helpful staff, just wanted to thank Ampi and Adriana for their support and helping me through this process and I will recommend this to people who are having the same troubles that I was.
Reviewed Oct. 15, 2018
Be Very Careful... Document and record everything. They don't disclose everything and you find out as you go along which can cost you more. Even when you tell them you are not available for calls during specific hours they ignore it and your emails and call several times so they can give you more BS and patronize you. Do not trust what they tell you that's for sure.
Hello,
Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Oct. 15, 2018
The bills got out of control. Although I wasn’t behind and getting collection calls, I was just making monthly minimums. I was robbing Peter to pay Paul. We needed to consolidate and National Debt Relief had good reviews. I called in and the gal was very helpful. She walked us through everything and set up a payment plan. They asked me what my budget was and worked out the payment plan as far as time and length of payment.
Once National Debt Relief stepped in, they pretty much took care of the situation from the get-go. That was nice since it was a hard thing to do. I don’t really have to deal with making payments now. You hate to do it but when you do, at least somebody is there to take care of it for you. So that part has been good. They were great and they definitely know what they’re doing.
It’s been several months since I’ve set it up and I’ve been doing it ever since until the debt is paid off. They said it would two or three years. They contact me from time to time when they have an offer. Sometimes, I might have to pay a little bit extra because the company wants the payments in a certain amount of time. But it’s all worked out. So far, it looks like they’ve been saving me quite a bit of money. I’ve even gotten notifications from the creditors saying that they've received the payment. National Debt Relief has done everything they said they were gonna do up to this point. I would tell others to let this company handle their debts for them because this company has the experience.
Reviewed Oct. 14, 2018
Customer service is outstanding. Every individual I have had contact with has been extremely understanding, helpful, and empathetic. Being in a situation like this is never easy and it helps to feel like I have such great people on my side trying to make a difference.
Courtney, thank you for taking the time to leave such a great review today! We're glad you got to experience the work of our top-notch agents firsthand. We understand it can be tough to be in a situation like this, but we'll be there every step of the way to help you reach your goals.
Reviewed Oct. 13, 2018
Even though I just started the program, I feel extremely confident that this will be the best decision I have made. Each representative that I have talked to has been amazing. Thank you National Debt Relief, a weight has been lifted.
Reviewed Oct. 13, 2018
My experience with customer service has been positive. I initially spoke with Michael **, Certified Debt Specialist, and Nabil from the Client Success Team, were pleasant, professional and informative. I am thankful that National Debt Relief will be assisting me to resolve my debt.
Reviewed Oct. 13, 2018
So far this has been a very positive experience. Our agent was Daniel ** and he did an excellent job, answered all our questions, was extremely patient and pleasant. The actual program hasn't really started so we cannot fairly assess the process yet.
Reviewed Oct. 13, 2018
Just starting program, this program is my first time. I’m hoping this program works out for me. I was well informed about the program and looking forward to things working out. Thank you very much for all your help.
Reviewed Oct. 13, 2018
I have enrolled in a debt consolidation program through National Debt Relief. They responded to my request for information very quickly. The company was very professional, thorough and professional. The process was done very quickly and to my great satisfaction.
Reviewed Oct. 13, 2018
They really made it easier for me to understand what I need to do and what is going to happen in order for me to get out of debt. They were very helpful and nice that it made me feel like everything will be okay. I really am glad I got accepted in the program.
Reviewed Oct. 13, 2018
Very helpful. I'm hoping I'll be able to pay this off in fewer than the 40 months I've signed up for. Justin was very thorough on the initial phone call. The welcome call the next day was very informative also.
Reviewed Oct. 13, 2018
I just enrolled in this program as of yesterday. Normally when speaking with any kind of call center, the person you speak to is rude. Everyone I have dealt with seems to really care and anytime I needed to stop to ask a question, even the same one more than once, it was very pleasant. I'm not sure how this will go considering I just entered into the program, but excellent so far.
Hello Kristyne,
Thank you for your feedback. We understand that the process can be difficult at times. As such, our goal here is to always provide a 5-star experience for every client.
Reviewed Oct. 13, 2018
My experience has been nothing but a sigh of relief once everything was explained and a final set of deposits of a reasonable amount was determined, I gladly accepted their terms and help. It's going to be a long road to travel but it keeps me from having to file bankruptcy and gets the debtors off my back.
Reviewed Oct. 12, 2018
The initial experience to join National Debt Relief was fine but the welcome call was absolutely ridiculous. I told them I would call them but they kept calling for a "welcome call". It needed to be handled all in 1 call or by email. The welcome to the program call was basically reading it all back to me again from a script which was not needed.
Hello Vivian,
We are sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shortly to better understand your concerns and hopefully resolve. You can also call us directly at 888-660-7427
Reviewed Oct. 12, 2018
I called in because I had received a letter from a creditor and needed to know if it was included in my debt. I got all my questions answered and the attitude from the agent was amazing. This kind of customer service is exactly what you want to have especially when trying to fix your debt.
Reviewed Oct. 12, 2018
Ricardo was really helpful. He answer all the questions and he explain step by step clearly. Also after all the process was done the welcome call explain one more time in details all the process. Overall I am very happy.
Reviewed Oct. 12, 2018
Well I just started and I feel better knowing all the detailed info brought by National Debt Relief. Thanks. This is the best option. I'm glad I take this decision. And also thanks Glenn ** who gave me an exceptional interview the day I called.
Reviewed Oct. 12, 2018
My experience with Athena was phenomenal! She provided me exceptional customer service, which I truly appreciate as I go through this process. She explained everything thoroughly and made sure that I understood the information. Keep up the good job Athena and please go and visit the Statue of Liberty for me!
Reviewed Oct. 12, 2018
I was treated with a lot of respect and understanding. I was given the information in a very clear way. I was allowed to ask questions and my doubts were clarified. At no time I did feel judged by being in a complicated situation in my life.
Reviewed Oct. 12, 2018
Compassionate and patient, they thoroughly explained everything and made sure I was comfortable with the process every step of the way. Quick follow up and follow through with easy to understand instructions and a willingness to answer questions and address any concerns I might have.
Reviewed Oct. 12, 2018
Isis was a wonderful woman to talk with and made me feel comfortable with the cadence of the phone call. Not too rushed and not too slow. She was very knowledgeable with my questions and answered them thoroughly. I was much more comfortable with the program after she confirmed things with me.
Reviewed Oct. 12, 2018
My experience with processing application for your service was excellent. Gabriel **, debt specialist, was patient, spoke clearly. He expedited the application promptly while going over it in detail. He answered all my questions. Celeste, welcome team, answered all my questions. She was thorough going over my application. I was impressed by both.
Reviewed Oct. 12, 2018
Everything during enrollment has been great! The Welcome Call was smooth, as well. I’m excited to see how everything else goes. I’ve never experienced something like this before so I am obviously nervous but so far everything has been really easy.
Reviewed Oct. 12, 2018
The telephone conversations with Mr. Jonathan ** and his associate was very helpful and professional. They were very patient. They assisted with completing all forms and explaining in its entirely. They answered questions as we discussed all forms. Both associates were very friendly and knowledgeable of the program. They were willing to listen and address all concerns.
Reviewed Oct. 12, 2018
I think this program will be a big relief. This credit card and loan debt will be a mountain of my back. I would most definitely recommend you all to friend. So far I've been very satisfied with my customer care experience.
Updated review: Oct. 17, 2018
They reached again to me and apologized for the inconvenience. They answered all of my questions and concerns.
Original Review: Oct. 12, 2018
I was not happy at all with the welcome call. The lady was just reading off paper the whole conversation, and whenever I ask something she would just repeat what she read off paper. Very rude call, and I was very unhappy with it. The whole conversation from the beginning to end was just stuff on paper and it didn't matter what I ask or say, I just had to comply.
Hello Abdulbari,
Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Oct. 12, 2018
Each person I spoke to was very understanding, and took time to explain each step of the process. The information they sent me by email was very straightforward and easy understand. When documents had to be signed it was a very easy process. In addition, every was very respectful of my position.
Reviewed Oct. 12, 2018
Ed and Serge were great. They answered all of my question and were nice and helpful. I would recommend the company to everyone that needs help with their credit. The payments are affordable and they took you step by step on the website and make it easy to pay more.
Reviewed Oct. 12, 2018
I was happy with my enrollment process and believe this will help in the long run. This will give me the opportunity to finally have a chance to become debt free in a few years. Without them, it would have taken me a lifetime.
Reviewed Oct. 12, 2018
Great people and most helpful. They were kind and patient with me and my husband who is laid up with a broken hip. Took my laptop to hospital for him to sign and all went well. Will recommend this group to anyone.
Reviewed Oct. 12, 2018
The people were great, descriptive, and knew what they were talking about. They easily answered any questions I had. They genuinely seemed to care about what I had to say, and I appreciated the fact that they called me back, after our initial call was interrupted.
Reviewed Oct. 12, 2018
When I applied for this program I had no idea what it was or how it worked. The agent that helped me was very well informative and very kind. The customer service was great and helpful. I would recommend National Debt Relief to anyone who needs help financially.
Reviewed Oct. 12, 2018
Thank you for answering my questions and explaining the details to me. I am starting to feel like I might actually have a chance to turn things around, not just for me but also for my son. For the first time in a long time, I might be able to breathe.
Reviewed Oct. 12, 2018
These ladies were very welcoming and explained every detail. They allow as many questions I could think of and answered them. I appreciate their patience and honesty! After my journey, I will definitely recommend this program to anyone who has debt.
Reviewed Oct. 12, 2018
I had a positive experience enrolling in the program, staff members were very attentive and professional. I would definitely recommend program to friends. I feel that they will do their best to help me. The welcoming call was also very helpful, my calls were always returned in a timely manner. I look forward to working with National Debt Relief.
Reviewed Oct. 12, 2018
This team is great! I was helped by Craig ** and Catlyn. They were genuinely helpful, non-judgmental, patient, and made me feel well taken care of. Craig was also very good following up via voicemail and email despite time difference. I highly recommend NDR for those of you who are having financial struggles.
Reviewed Oct. 12, 2018
Very informative and very helpful guiding me thru the process for debt relief. She covered every detail and it didn't take that long. I would recommend the site and National Debt Relief to anyone. They saved me 33,000 dollars in bills and finance charges that would have taken me the rest of my life since I can't work to pay it. I'm a disabled Veteran and this helps me a lot.
Reviewed Oct. 12, 2018
Great experience so far so good. Will know more as time goes by. Everyone has been very polite and helpful with answering any questions and concerns that I have had. Most everything was answered when we reviewed the documents. Thank you.
Reviewed Oct. 12, 2018
I was too far behind on my bills and I couldn’t keep up with them. I called National Debt Relief and they seemed like they were all good. Signing up with them was pretty easy. They walked me right through the whole process and they were pretty good. They’ve been setting up everything. I can go online and see what’s going on, and it’s a pretty good deal. I only have one payment a month now instead of eight or nine of them, and it makes life a little easier. Everything went pretty good.
Reviewed Oct. 11, 2018
Josh was very knowledgeable and helpful. He answered all my questions and really explained the program thoroughly. I feel very confident in enrolling in the program. Everything is clear and understandable. It was such an easy application process and I was informed of every step of the way. Thank you.
Reviewed Oct. 11, 2018
I’ve used you guys for a semi short period of time and everyone that I’ve spoken to has been very informative. HOWEVER. Today’s experience with the lovely woman I spoke with was absolutely the best customer service I’ve had in the 29 years I’ve been alive. She was extremely sweet and patient as I had numerous questions. I’m from a military family and was brought up with excellent manners and she put me and half my family to shame with her level of professionalism, thoroughness, and patience. She answered everything and sometimes multiple times to make sure I understood. She was amazing. I manage a crew and I couldn’t imagine being more proud of such a job well done. Sorry for the high character count but she needs some recognition. Thank you guys for making my life easier and helping me get back on track.
Reviewed Oct. 11, 2018
I have tried calling many Debt Relief Programs but really felt secure with National Debt Relief, especially since I saw that they had excellent ratings with Better Business Bureau. It was so hard to start the conversation because I was so embarrassed at our credit but they really made me feel that everything is alright and they were there to support us every step of the way. It's just such a relief to know that soon everything will be in control.
Reviewed Oct. 11, 2018
Everyone was very helpful and informative. Went with me step by step and answered my questions and concerns. Of course I am just starting this process and will have to do this again once some of my debts start getting resolved. I do not expect to encounter any problems with the plan but they let me know if I do all I need to do is call.
Reviewed Oct. 11, 2018
After much research and positive reviews, I decided to contact NDR to help my husband and myself get ourselves out of seemingly hopeless debt. The representative I spoke with was understanding and non-judgemental. He put me at ease, gave me information to consider before moving forward and reassured me that he was going to be there to help me through the process. Now I am ready to move forward and resolve my debt.
Reviewed Oct. 11, 2018
Everyone was polite, kind, and helpful. Would highly recommend this company to anyone else in this situation. The young man that helped me initially to sign up for the program was very dedicated to explaining how everything was to be processed. The young lady who verified everything that he had told me was very kind and polite. I would definitely recommend this company from what my experience was today. Thank you.
Reviewed Oct. 11, 2018
I have never thought I would ever get recover from debts, but thanks to National Debt Relief I’m at good hands. Nathan was very helpful in assisting my needs in order to get my debt in accordance and debt free.
Reviewed Oct. 11, 2018
They are very professional and super nice. They helped me understand everything and walked me step by step through the whole process. It would take me over 500 months to pay off everything and now I will get it done in just 42 months. I can't wait for my debt to be gone!
Reviewed Oct. 11, 2018
The staff very professional and not judgmental. The staff answered all questions and explained all requirements in detail. I was able to explain my situation and was not judged as to what lead me to getting into my situation of being in debt. I felt as though the staff really cared and wanted to help get me out of my current situation.
Reviewed Oct. 11, 2018
I just enrolled for National Debt Relief, and so far so good. The staff are all professional and made it easy to get started. I am excited to finally be doing what I have to do to get back on my feet.
Reviewed Oct. 11, 2018
Company is okay, very much like any settlement company out there these days, but they pay for most of their accreditation such as that A+ BBB rating to attract customers since they appear to be #1. Also, from what I understand, they take advantage of their employees. This company is the example of an old candy apple. Looks great on the outside, but rotten inside.
Reviewed Oct. 11, 2018
So far I am happy with everything, I am ready to get the program started. I want to be debt free, and this seemed to be my best option. Everyone I have spoke with has been very helpful with all my question and their explanations of the agreement.
Reviewed Oct. 11, 2018
The experience was great fast and easy. I appreciated all the help and the fact that they read the contract with you over the phone. The approval process was also very easy. Thank you all so much for the help.
Reviewed Oct. 11, 2018
Both agents were excellent! Clear, transparent and very helpful! They answered all questions and made sure and I understood everything before making the commitment. Eased my worries, so that I can breathe easy and be able to keep some money in my pocket to keep a keep a roof over my family’s head and food on the table. Thank you!!
Reviewed Oct. 11, 2018
I was helped by Brandy and Krystal, who were both super helpful and informative. They made me feel comfortable and confident I am making a great decision by going with National Debt Relief to be debt free. I really appreciate all of their help.
Reviewed Oct. 11, 2018
They are very easy to work with and knowledgeable and helpful. They treat you like a person and don’t talk down to you. They are fast and efficient and explain everything. They go over the whole process explain all documents.
Reviewed Oct. 11, 2018
I have enjoyed working with the National Debt Relief people. The process is just getting started, but so far so good. I feel like a big burden has been lifted off my shoulders. My mind is at ease. I can't wait for this experience to be over so I can feel better about myself and my debt.
Reviewed Oct. 11, 2018
Everyone has been wonderful to deal with. They made everything easy. Everyone explained all I needed to know in detail and made sure to answer questions I may have had. I would recommend this service to anyone. I'll tell everyone to talk with Jim!
Reviewed Oct. 11, 2018
Very thorough customer service. Everything was explained to me in terms that I could understand. I was treated with respect and sincerity. Enrollment into the program was smooth. A huge weight has been lifted off my shoulders. I would highly recommend National Debt Relief.
Reviewed Oct. 11, 2018
I have had such a positive experience so far. Communication has been clear and straightforward and everyone has been very understanding and professional. I hope to see positive results with this program going forward. I'm still at the beginning stages of the program and it's scary, but I have a good feeling about this. My gut instinct never fails me; even though, I sometimes don't listen to it. Smooth sailing so far.
Reviewed Oct. 11, 2018
I greatly appreciate the service that National Debt Relief is giving me the opportunity to get my life back on track and clear my debt. It gives me joy and happiness. Thank you national debt relief. I will most definitely recommend it to people who has the same problem as me.
Reviewed Oct. 11, 2018
Welcoming me to program. Response time good very polite. Asked if I had any questions along the way. Willing to help me fill out forms correctly. Tried to explain everything along the way to help me understand everything more clearly.
Reviewed Oct. 11, 2018
Nikki made my process super easy as well as the lady who did my welcome call. Everyone is super nice and knowledgeable about what needs to be done. They made sure I understood the whole process before proceeding. Looking forward to working with them further.
Reviewed Oct. 11, 2018
Both guys that I have talked to have been very helpful. They actually put me at ease which I haven't felt in months. They have answered all of my questions. So far everything has been a breeze. I would highly suggest National Debt for anyone.
Reviewed Oct. 11, 2018
I was the primary contact for enrolling my husband and I's debt with National Debt Relief. Antonio was my first point of contact and he was kind, professional and knowledgeable. He allowed me to ask questions as they arose and clarified when I asked. I felt prepared for the welcome call we received after completing our enrollment paperwork. Our welcome call was very informative. It confirmed the aspects of the agreement we covered with Antonio. It makes us feel nervous to have a negative impact on our credit score, but we are confident in the support we will receive from National Debt Relief after speaking with both representatives.
Tricia, the initial stages can be a bit intimidating but remember we're here to help in any way we can. Don't hesistate to contact Client Success if you ever have any questions or need anything clarified. Thank you for leaving a review today.
Reviewed Oct. 11, 2018
Every step was taken at a pace that we could fully understand. We are so excited to become a member and get back to the way things use to be in our life... Stress free. We did our research before joining, and time and time again your company was ranked #1.
James, welcome to the National Debt Relief family, and thank you for taking the time to leave feedback today. We wish you the best of luck!
Reviewed Oct. 11, 2018
I want to take a minute and say thanks to everyone involved in this process. The NDR team is very prompt and knows their products and services. Again, thanks for helping me through a rough patch in my credit and making sure I succeed.
Reviewed Oct. 11, 2018
All of the people that I spoke to over a two day period were Very helpful, professional, kind and considerate to my individual situation. They were dedicated to helping me understand and achieve debt relief through this program. Thank you all for your help.
Reviewed Oct. 11, 2018
I was very lucky to have great customer service professionals help me with this process. Everything was very detailed and very well explained. All questions were answered and I was always able to speak to a live person. Everyone was kind and respectful.
Reviewed Oct. 11, 2018
Everyone representative I spoke with was helpful and professional. Also, everyone was pleasant to talk to and there was never any pressure to do anything. They took their time and did not rush through anything. Everyone was very thorough on the phone which made me feel more comfortable. Very good experience overall.
Reviewed Oct. 11, 2018
When I contacted Olga **, she was very courteous and professional with any questions I had and explained all details clearly. I also got a call from Ms. Toya ** regarding the features of my account and the debt relief program. She was very thorough and professional as well. I had a very nice experience talking with Ms. ** and Ms. **.
Reviewed Oct. 11, 2018
Very professional and personable. They listen to your needs and work with you to resolve your own criteria, situation. They will answer all questions that you might have and go over in detail the fine print. It's nice to see a business that goes over everything to make sure you understand what needs to be met from you the client. Would highly recommend.
Christine, thanks for taking the time to leave a review today! Our goal at National Debt Relief is to make sure all our clients are as successful as possible in reaching their goals, so we'll always take the time to address any concerns and answer any questions you may have! Please let us know if there's anything else we can do for you!
Reviewed Oct. 11, 2018
I had a great initial experience with Vanessa and Andrew. They were both so assuring and clear about the entire process. This is a new process for me so it is kind of intimidating but these two reassured me the whole way.
Reviewed Oct. 11, 2018
I only have one concern or complaint. My experience initially was fine, courteous and professional. On my drive home one afternoon I called to provide/confirm some information. The person that answered was not courteous nor professional. In fact, that person was condescending and rude. I ended the call by telling the young lady that I no longer wished to speak with her. Now, it was towards the end of a work day and people tend to not care as much. But after all, it's not a free service and made to feel like you're less than is the last thing a person needs during a crisis. National Debt Relief does provide a good service and follow through. I am hoping that my negative experience is not repeated upon someone else.
Reviewed Oct. 11, 2018
Great explanation of what the company was doing to help resolve my credit issues and improve my credit score. Quick responses and clear understanding. I now feel comfortable in being able to manage my debt with one payment. Representative took the time to walk through documents to ensure I understood everything.
Reviewed Oct. 11, 2018
Very professional and very willing to help. All resources are clear and to the point. I would recommend NDR if anybody needed help with their debt. The counselor that I was working with was very professional and made sure that I fully understood the entire process.
Reviewed Oct. 11, 2018
Very user friendly website and personnel (Jonathan was my service rep who set up my account). He walked me through all the steps of the program and process, patiently and professionally. He also answered all of my questions clearly and competently. The Welcome Call procedure was also a seamless process and reviewed the program thoroughly again. I have mixed emotions regarding the potential success of the program, but I plan on participating and pray that National Debt Relief and their experienced negotiators will work honestly and diligently on my behalf to resolve my debt!
Reviewed Oct. 11, 2018
I was in financial predicaments for some years ago when I mentioned to one of my Church members and the person introduced "National debt Relief " into my life and of a truth God in heaven used them as a tools to assist me out completely from the debt and now I am a debt free person. They are incredible and trustworthy.
Reviewed Oct. 11, 2018
Cierra was very easy to talk to and accommodating to my needs. She never made me feel less than a person and understood my fears and concerns. You have a great group of associates and.. I'm thankful I was lead to NDR.
Reviewed Oct. 11, 2018
An outstanding group of professionals made our experience with NDR easy and so very helpful. We are completely pleased with what NDR is going to be able to do for us and with those who assisted us in accomplishing this.
Reviewed Oct. 11, 2018
The customer service reps are courteous, patient and friendly. Special mention to Rhoee ** and Jonathan**. They explained everything and answered questions to my understanding. I was undecided at first and Jonathan was the rep. I decided to apply again and Rhoee was very helpful. They were both expert in their field.
Reviewed Oct. 11, 2018
Everything is done quick and rushed. That's maybe good for business, but you are dealing with somebody's debt that is over $60,000.00. That person would like to know what is being done to get this settled. I wasn't really informed about the threatening calls that we will be receiving from the credit card company. Not sure how we are going to handle those. Hopefully we won't get sued either. We are not paying for the court fees, those will be on you.
Reviewed Oct. 11, 2018
I was very pleased with the service I have gotten from NDR. Jonathan was fantastic in taking the time to make sure that I understood everything that was going to happen with the process of the program. My welcome call was fantastic and hardly took any time at all! I am so glad I made the decision to call and get on track to a better happier life!
Reviewed Oct. 11, 2018
Someone I know told me about National Debt Relief. I'm glad I called because I felt a lot of weight off my shoulders once National Debt Relief told me my options and what we can do together to pay off my debts. Very nice people and with you 100%.
Reviewed Oct. 11, 2018
Great job explaining and helping me understanding and so far glad I signed up. Luis was a great help and appreciated the fact we were able to communicate by email at first because of work and the way they worked around my schedule to help get me set up, I appreciate it again.
Reviewed Oct. 10, 2018
Just signed up but as of now the NDR has been great! They put you at ease and explain every single thing. So far I am extremely satisfied. All of the employees I have spoken to have been really kind, understanding and most importantly non judgemental!! I cannot wait to see how things go from here.
Reviewed Oct. 10, 2018
Thank you for helping me National Debt Relief.
Reviewed Oct. 10, 2018
I am so glad and worry-free now that I have National Debt Relief on my side!!! No more phone calls. And can sleep at night now without worrying. Thank you for being there for the people who need it...
Reviewed Oct. 10, 2018
My experience with Paul ** was a++++. He is a very sincere and awesome employee/person. He was very very helpful and made my enrollment easy and very professional. He is a great asset to your company. I can see why you are ranked #1 with employees like him. Also Bianco was very helpful and made my final process very easy and comfortable. Another great employee is She. Thank you and thank you for having great employees who really care. It makes a difference, it truly does. Thank you and God bless!
Reviewed Oct. 10, 2018
As soon as I was able to talk to a representative I felt that he was willing to help me and being able to get out of the financial hole I'm in is really important to me. They seemed to want to help and explained every aspect of the process very well. I also like that they go over every part of the contract with you so that you don't feel overwhelmed when reading over it yourself.
Reviewed Oct. 10, 2018
Great customer service. Jonathan my customer service rep was an informative and very helpful throughout the process. I appreciate his help in the process and I look forward to being debt-free. Thank you so much for your help. I would definitely recommend National Debt Relief to family or friends.
Reviewed Oct. 10, 2018
Everyone whom I talk with was very good with the Information they gave me. I think my enaction was with a very good team. I would recommend the sever to anyone who I think you can help as you are gone to help me. Customer service is great. The tool and resources are great. I just want to say thank you all.
Reviewed Oct. 10, 2018
Excellent overall experience. I would recommend this service to anyone who is drowning in debt with no way out. Being in debt is a harrowing experience and NDR gives you assurance that they will settle your debt issues. This service has given me my life back.
Reviewed Oct. 10, 2018
The two reps I worked with were friendly and very thorough when explaining the program! I am happy that I will be able to manage my monthly bills, this is an awesome program! I thank you for being an honest company who really try to help people who are struggling.
Reviewed Oct. 10, 2018
They were very help and answered all my questions. They took the time to explain everything and clarify some things I did not quite understand. I would definitely recommend them to my friends and family. I believe that they can help me and others in the same situation I'm in.
Reviewed Oct. 10, 2018
I do not have any complaints so far, but I am just getting started. My experience so far has been good. The representatives I have spoken to have been very helpful. I hope all goes well!! I hope my experience remains the same and am successful the program and become debt free.
Reviewed Oct. 10, 2018
Both Gilbert and Monique were excellent in describing the program in its entirety. They explained the program details, what to expect and the multiple resources for us to use. I highly recommend them in their professionalism and ease of contact as we move through a difficult phase financially.
Reviewed Oct. 10, 2018
I have just enrolled with National Debt Relief and so far am extremely happy with the responsiveness I have received from all involved. I had questions that they were able to answer and a few hiccups with being able to open documents to print out and sign and send back and the representative stayed on the phone with me until I was able to complete the task. I hope the rest of the process goes as smoothly as it has thus far.
Reviewed Oct. 10, 2018
National Debt Relief has an outstanding customer service program. Glenn ** was exceptional explaining the program from top to bottom and was very patient with me as I asked questions concerning certain documents. Thank you for helping me during this difficult time in my life to become debt free.
Reviewed Oct. 10, 2018
I feel that my experience with you was exemplary. Everyone I spoke with was informative and extremely helpful. After speaking with everyone I feel that I am in a better position financially. I am excited to pay off my debt and finally be debt free.
Reviewed Oct. 10, 2018
I had to make a call last night to customer service over a letter I received from a debtor. I was reassured by the representative and made to feel comfortable discussing the issue. This is a sensitive topic to have to discuss with a perfect stranger, and she made me feel like an old friend. I have never dealt with a kinder, more considerate representative, in any field of customer service, and I thank her for calming my anxieties!
Reviewed Oct. 10, 2018
Kishan was very helpful and informative. He called me back when he said he would. Athena was very nice to work with as well. They made sure I was informed and put me at ease with the whole process. I was a little scared at first but they put me at ease and now I feel like everything will be okay.
Reviewed Oct. 10, 2018
Good to work with explaining all your options to get you all your affairs in order. Will take care of all bills so you will be stressed free. Will let my Friends know about this program. Everything is explained to you down to the last $. Thank you!
Reviewed Oct. 10, 2018
Drew & Monique were both very helpful, sincere & professional. I am very wary of being scammed after everything that has happened to me. I've lost hours of sleep due to stress of how to pay off these credit cards. The banks were of no help. And wasn't very successful with dealing with them and Diamonds International.
Reviewed Oct. 10, 2018
Was impressed with how much they made sure I understood the program before signing anything. Did feel a bit fast to do all in one day, however, I had plenty of opportunity to ask questions or delay my decision making.
Reviewed Oct. 10, 2018
Drowning in debt and needing help, reached out to National Debt Relief. Found employees to be very courteous and helpful. Process was easy and reduced my payments by over half of what I was paying, looking forward to being debt free.
Reviewed Oct. 10, 2018
Explained in detail very well. Easily there to answer all questions and concerns. Ed was very funny. I loved his jokes he made in between his speeches he had to make. It made for a great phone call. Thank you.
Reviewed Oct. 10, 2018
NDR personnel are respectful and informative. Brent is very supportive, and educational. He went out of his way to provide us with data that would satisfy my husband's inquiries, and make him more comfortable with the enrollment process.
Reviewed Oct. 10, 2018
Everything was explain to me and I have a better understanding of what the program has to offer. I was given contact numbers for the support team as well as customers service. I think I made the right choice by letting National Debt Relief help me become debt free. Thank you.
Reviewed Oct. 10, 2018
The agent was pleasant and answered all of my questions. He was able to ease my hesitance at this time to join the program. I am still nervous about the fact that this will hurt my credit, but I do understand.
Reviewed Oct. 10, 2018
Jeff and Monique were the 2 reps I spoke with. Jeff was the initial rep who signed me up and Monique did the follow-up call to begin the process and advise of new customer portal information as well as other disclosures. Both were very professional in their demeanor and approach. We are looking forward to our new journey with and through National Debt Relief.
Reviewed Oct. 10, 2018
Staff was very helpful and very detailed in explaining plan. I will recommend this company to others in the future. I look forward to becoming debt free with the help of National Debt Relief. Thank you for your help.
Reviewed Oct. 10, 2018
This has been a difficult time for us and reaching out for help was not easy. At every step, from Jason to Kim, the representatives from NDR have been kind, understanding and very helpful in getting the process started. The documentation was made very easy to complete, the terms of the agreement were laid out very thoroughly and reviewed more than once to make sure we knew what was to occur. THANK YOU.
Reviewed Oct. 10, 2018
Very helpful, answered any questions I had. Friendly and fast. Went over the packets that were sent to me in the email efficiently and went in depth. Also offered to help start the client packet. I would've on the phone, but am at work.
Reviewed Oct. 10, 2018
I have been working with Deshan. He has been very good at making me comfortable. He was a great support that has been helping me to consider NDR. I really feel that in a short period of time. My life will be In balance.
Reviewed Oct. 10, 2018
Rep was professional and very helpful and respectful of my time. She took her time to explain each item to us and was very patient. She setup a time to call me back when I didn't have enough time to talk. That was really nice.
Reviewed Oct. 10, 2018
The review and custom service was excellent. I will be happy to recommend this debt relief company. I like the way the dashboard is set up. I like to express my extreme gratitude and her expertise. She could not have been more delightful and helpful. Thank you for hiring her.
Reviewed Oct. 10, 2018
At first I didn't trust them but the person that help me out explain to me every step of the process and made me feel comfortable and secure and was willing to repeat the same question as I need... He also was patient...
Reviewed Oct. 10, 2018
I had a lot of credit card debt and was not sure about enrolling. I had the phone number about 3 months. I called and was nervous about enrolling. Jose was understanding and patient. The representative that called to verify my enrollment was also polite. Thank you for being kind through this entire process. It was a painless enrollment. Thank you.
Reviewed Oct. 10, 2018
Great customer support and answered all my questions and made it very understandable. The process was simple. The customer representatives were very friendly and they explained the process to me in a way that I can understand. They answered all my questions and made feel at ease with going forward with this process.
Reviewed Oct. 10, 2018
Both Devon & Tiara were great. They made the whole process very easy and pleasant. They were very professional and made sure to answer all my questions and eased all of my concerns. They are very good at what they do.
Reviewed Oct. 10, 2018
The debt counselor was very help, He walked me thru the whole process at a speed that you could understand and he was very knowledgeable to answer all the questions I had. The process was very quick and very friendly.
Reviewed Oct. 10, 2018
Agents were informative, and answered all questions, I'm excited about the way this program works. I feel I will be provided a lot of peace of mind by completing the program. Plus 90 days of credit repair services afterwards for free! Pretty awesome!
Reviewed Oct. 10, 2018
It was a very good experience dealing with your staff Paul and the welcome lady. Everything was explain completely. I would recommend your service all my friends that need to get out debt. Thank you and keep up the great job.
Reviewed Oct. 10, 2018
We went with National Debt Relief to consolidate our debt. The other providers never called and NDR did. Paul, the negotiator, was fine, and the program has helped a lot. The payments are auto-deducted, and they’ve already settled with a few of the debtors. National Debt Relief has taken a lot of weight off my mind about our debts.
Reviewed Oct. 9, 2018
Had a good customer service answered all of the question I had. From if I would be able to change my payments from bi weekly to monthly. The entire process of the debt consolidation and the steps that have to be taken.
Reviewed Oct. 9, 2018
I feel fully informed. I can breathe a sigh of relief knowing that I am one step closer to financial freedom. I consolidated debt before but this program with the savings account is great. I really feel like I am taking control of my financial freedom.
Reviewed Oct. 9, 2018
The first guy I spoke with Dashawn **, did a great job in explaining everything to me and making me feel comfortable with the whole transition. The whole process and the Eco Sign from adobe is a nice touch as well.
Reviewed Oct. 9, 2018
All associates from the National Debt Relief program have been thorough, helpful, and timely. Both talked through every detail of the program and answered all questions in detail. Both provided detailed attention to our needs. And both were timely in calling to finalize all aspects of the agreement.
Reviewed Oct. 9, 2018
I love my experience so far with National Debt Relief. Everyone I have spoken to is courteous and professional. They explain the process rather thoroughly and answer all questions. They made sure I had the knowledge necessary to make the best decision for my circumstances. I would highly recommend their services.
Reviewed Oct. 9, 2018
Overalls a wonderful experience with all involved during this hardship. Financial freedom is finally within sight. I can’t believe how much this has been a pain free process! Easy and glad I made the call!! I am grateful and hope more people get the courage to make the call towards financial freedom! Both people I interacted with were helpful and nonjudgmental! Very professional and courteous!
Reviewed Oct. 9, 2018
So far everything appears professional and all my questions were answered. I am a little overwhelmed hopefully everything works out and I will be able to give a full review as time goes on. My first impression was great, they understood how difficult it is to take the first step and help me feel at ease.
Reviewed Oct. 9, 2018
Everyone was very helpful and kind. I’m excited for this journey. I have heard wonderful things about this company. I have a friend who is in the program as well. I like how we have control of our money as well as having the company speak for us.
Reviewed Oct. 9, 2018
Everyone was very helpful in my time of need. Would recommend to anyone. Thanks to all for your help. Greatly appreciated. You've all helped me more than you will ever know. Again, Thanks? Would recommend to anyone that needs help.
Reviewed Oct. 9, 2018
So far just the sales pitch which was great, please check after I see results. When I see results I will decide. The people to date have been very friendly and helpful. They answered all my questions and were polite. Again we will see!!!
Reviewed Oct. 9, 2018
The girl I spoke to was very sweet and polite. She waited until I could get my password correct before ending the call. She spoke carefully and with knowledge of NDR. If I had a question she answered it to her best ability.
Reviewed Oct. 9, 2018
I want to thank both Nikki ** and Ava with the help to get me through the process. They both have a gift of patience and professionalism. Those are qualities I don't see every day so I very much appreciated them! I am left with the feeling that I can trust this company after speaking to them and helping me.
Reviewed Oct. 9, 2018
Both representatives that I spoke with were excellent in explaining everything and answering my questions. Lindsey ** was excellent in reviewing the contract with me and taking his time to make certain I understood everything. Representative I spoke with on client call today, can't remember his name, was great in explaining the Legal Security Agreement.
Reviewed Oct. 9, 2018
When enrolling the person I was talking to, made everything very easy to understand, very polite nice to talk to. During the welcome call the customer service person I was speaking with explained everything very well... all in all very nice and easy to talk to. Thank you.
Reviewed Oct. 9, 2018
Seemed simple enough to get process started and completed. From the start of my online inquiry to the end of my last welcome call everything was answered and it seemed like a good program for myself to get out of debt. It’s been a huge stress for me and my daily life, so I hope this program truly is a success for me.
Reviewed Oct. 9, 2018
Everyone was so very helpful. I am extremely happy to become debt free. Thank you! I would refer anyone to you guys. The two agents were informative and very nice. I love my new monthly fee. To help me become debt free.
Reviewed Oct. 9, 2018
Lauren ** is amazing and did an excellent job! Very helpful and knowledgeable with all matters. She made it an easy decision to continue with National Debt Relief. She was patient with me and never appeared negative in any way. I will definitely recommend her to people who might need these services. I hope that the debt clears and the rest of the program works!
Reviewed Oct. 9, 2018
The agents I spoke with was very informative and helpful. I feel the best step were taken to free myself from any and all debt. I look forward to the upcoming experience and would strongly recommend the services to anyone facing debt relief.
Reviewed Oct. 9, 2018
Both of the individuals I spoke to throughout the process were friendly and informative. I had a lot of questions, they were answered clearly. I was apprehensive about not paying on my enrolled cards and Fernando was very understanding and assured me that at any time there would be support available for me to talk to.
Reviewed Oct. 9, 2018
Great service and the process was explained very well to me. It is the right thing for my family and I, it will be great to be debt free very soon!!! I will highly recommend the NDR services to my friends.
Reviewed Oct. 9, 2018
Everyone I dealt with were fantastic! They both gave very detailed information and eased any issues I thought I might incur. I would like to personally thank everyone involved in this process for making it as streamlined as they did!
Reviewed Oct. 9, 2018
Nancy was very informative. The call went smooth and she answered all of my questions and concerns. She went over the contract and explained everything in great detail. Looking forward to a great relationship and assistance during my time of need. Thanks a bunch.
Reviewed Oct. 9, 2018
I was amazed at the kindness and no judgement. Great service. This will help relieve stress from my mind. It was an easy process. Everything was explained well. The payment and time limit will help me feel I’m getting somewhere with my accounts. I will suggest NDR to my friends that might need help.
Reviewed Oct. 9, 2018
Thank you so much for all of your help over the last few days with getting my account started. Michelle ** and Vanessa (not sure of her last name) were wonderful!!! Top notch customer service and accurate, timely responses are very much appreciated. I look forward to working with all of you!
Reviewed Oct. 9, 2018
The customer service was great from both individuals that I spoke with. It was easy and non-stressful. The only concern I have are my creditors not settling and having issues. I look forward to seeing the program through and thanks for all the help.
Reviewed Oct. 9, 2018
Just wanted to say everyone I have dealt with in this company has been great and very knowledgeable. They have walked me thru step by step and I look forward to getting this completed and being debt free. I'm a working Mother who has been spinning my wheels trying to make ends meet and I believe this is just what I needed.
Reviewed Oct. 9, 2018
We were well informed and courteously guided through the entire process from our first inquiry phone call until the completion of the application process. It is a blessing and I would highly recommend this service to anyone. Our experience has been outstanding.
Reviewed Oct. 9, 2018
I felt as though I was treated fairly and was really convinced that the program will help with my debt. I think the customer service was A+ and the assistants were very helpful. I think my overall experience was very pleasing and comforting.
Reviewed Oct. 9, 2018
Customer service is fabulous, the help they provide is great. They answer all the questions you have. They are so helpful, offer the necessary support, the answers and the service are fast and helpful. They dedicate the necessary time for the client. Thank you so much.
Reviewed Oct. 9, 2018
From the start, I have been impressed with the attitude and level of service from everyone I have talked to at National Debt Relief. All of my questions have been answered, the process has been explained clearly and I know what to expect. I look forward to moving through the program and resolving my debt.
Reviewed Oct. 9, 2018
Both the agent are very helpful and answer all our question and inquiry. Assisted us with our application and what to do. Guided us in signing all necessary document. Gave us all the information that we need to know. Very helpful in every step of our application up to our approval and when we started.
Kriegel, we're glad to hear that you're happy with the program so far. Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.
Reviewed Oct. 9, 2018
I am newly enrolled, but have had the most fantastic experience with this company thus far! They have explained everything so carefully, making sure I understood all of it. They are all also so kind and courteous on the phone, I feel a great feeling of relief that they will help me with my dilemma. I greatly recommend them at this point.
Nancy, welcome to the National Debt Relief family! Please reach out to Client Success if you have any further questions or need to review your account at any time.
Reviewed Oct. 9, 2018
Rhonda ** was patient, professional and extremely helpful as I made my application to your company... Thank you very much. Then, this evening I talked to Brandi ** (sp?) and she was also helpful and patient with this follow-up process.
Reviewed Oct. 9, 2018
National Debt Relief was very helpful and kind when helping me to get things started. I feel confident that I will be able to get back on track with my debts again. I am convinced that I reached out to the right company for help.
Reviewed Oct. 9, 2018
National Debt Relief does what they are supposed to do. I wanted to be debt-free. I read about them and I saw other people saying good things about them. They helped a lot of people, so I figured I might as well give them a chance. The enrollment was simple and easy and the cost of the service is good. They worked with me on what I could afford every month, which was cool. NDR's staff is also polite and they help me as much as they can. I get the answer I'm looking for. I send my money and withdraw my account and I see the numbers go down. I'm still making payments but the program already eliminated some of my debt and that has helped me a bit.
Reviewed Oct. 8, 2018
Talked a little too fast and acted like wasn't really interested in her job. Didn't really give time for questions, I had to interrupt just to ask. Wasn't as polite as I would hope for and all her sentences just ran together like reading a script.
Hello Ricky,
Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence for us. We will be reaching out shortly in order to better understand and resolve. You can also call us directly at 888-660-7427.
Reviewed Oct. 8, 2018
Our representative did a great job in addressing our needs in a timely manner. We are very satisfied with him and will recommend your services to friends and family in the future if they are in need of similar services.
Reviewed Oct. 8, 2018
I have too much debt and was pulling my hair out trying not to file for bankruptcy when I found NDR. Jose answered all of the questions I had with patience and understanding. Monterese (I am probably getting it wrong. I’m sorry) recapped very efficiently and clearly.
Reviewed Oct. 8, 2018
We never thought we would need a debt relief service but we found ourselves in credit card debt. National Debt Relief were very friendly and non-judgmental. I really feel we will be able to get our debt under control thanks to them.
Reviewed Oct. 8, 2018
I was spoken to by Richard **. He was very professional and knowledgeable. I felt like he had my best interest in mind. I will definitely recommend this company to anyone that is looking for debt relief in the future.
Reviewed Oct. 8, 2018
Very wonderful team. Very professional, patient, explain everything answered in a timely manner, went thru the whole progress in a timely matter, allowed me to ask questions to my satisfaction. Would recommend to friends and family. I am glad I found this company.
Reviewed Oct. 8, 2018
I am a 25 year old female, ran up my credit cards when I was a teenager and have been in a rut ever since. I tried consolidating my credit cards because I was paying $442 a month on just minimums on 3 cards. All three banks I bank with turned me down, and I turned to NDR. NDR was very easy and very reassuring that they could help me. They lowered my payments to $371 a month and I will be paid off in less than 3 years! I couldn't be happier with NDR and would recommend it to anyone.
Reviewed Oct. 8, 2018
Very friendly and helpful team. They explained everything clearly and made sure I understood what I was doing. Easy to do business with and took away the headache of dealing with debt. I will definitely be recommending this to others.
Reviewed Oct. 8, 2018
I was very pleasantly pleased with the performance of everyone I spoke with. They were very professional. They made sure I understood everything clearly. They followed through on everything they said. I am delighted to have the opportunity to save on my debt through this program. Thank you very much!
Reviewed Oct. 8, 2018
The personal representative is very good at keeping me informed with everything. Each email sent has all of the information we talk about as well as information I need to know but didn’t discuss. The welcome call was very easy.
Reviewed Oct. 8, 2018
The representative that I spoke with was very informative. He was very thorough explaining how NDR works and how it would benefit me. I was drowning in debt. All reps that I spoke with after appeared to be very knowledgeable and answered further concerns I had.
Reviewed Oct. 8, 2018
Very informative and simple, this great service gives me peace of mind. Extremely helpful, so far it's good. I'm learning as I go, so far it's all good. Great guidance. It is completely awesome, well organized with clear information to help you. Just starting will look at it later.
Reviewed Oct. 8, 2018
I contacted National Debt Relief and Andrew ** has been extremely helpful since the initial phone call. He explained the process and was patient with every question I asked. He and the Welcoming Team have been wonderful to work with and set a high bar for every other customer service oriented industry.
Reviewed Oct. 8, 2018
I’ve had excellent service so far with y’all. You have answered all of my questions and concerns that I had on my situation. I am glad I chose National Debt Relief to take care of my needs. Thanks.
Reviewed Oct. 8, 2018
I am having hearing and visual issues. I feel that it would have been more pleasant if my hearing was not impaired at this time. The representative was pleasant. The call was professional but a little to fast. Every detail of contract was discussed to my satisfaction.
Reviewed Oct. 8, 2018
Everything was explained very nicely, reps were courteous and patient. I'm hoping for the best. Little nervous about the starting process, however, hoping it works out in the end. Vanessa and Kyle were very nice to work with. Hope I can speak with them more in the future if I have questions.
Reviewed Oct. 8, 2018
Daris ** was very professional and was great at helping explain how the program works. Darius made the process very easy to understand and took time to answer all my questions. Laura ** was very professional and very helpful walking me through the welcome call, she answered all my questions and took time to make sure I understood them. Both of these associates are true professionals and are an asset to the company.
Reviewed Oct. 8, 2018
Quite satisfied with clarity of information and resolution options, albeit a less than favorable alternative, the representatives have made the program as comprehensive and understanding as possible. Associates were able to address any and all concerns. Realistic and thorough approach to a stressful issue.
Reviewed Oct. 8, 2018
The customer service was professional, patient, and informative! Everything was explained to me so that I understood it very well. I am very pleased with my decision. I am looking forward to beginning the program and having my debt taken care of.
Reviewed Oct. 8, 2018
Very professional and precise with explanation. Answered all my questions. Walked me thru the whole process. I feel very comfortable with company and all the procedures that they make. Would definitely recommend program to anyone who needed debt help. Sorry I didn't do this sooner.
Reviewed Oct. 8, 2018
I’ve been in the hospital and my bills have added up on me. My sister picked National Debt Relief for debt consolidation and they helped me save a lot of money. The cost is good and the reps help me out well.
Reviewed Oct. 8, 2018
Everyone I talked to was professional. Well knowledgeable and very thorough with explaining everything. I would recommend them to anyone looking to get out of debt just based off the fact at how I was treated. I’m new to this and so that’s as far as I know up to now how things are going.
Art, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.
Reviewed Oct. 8, 2018
I had debt I couldn’t get rid of so I reached out to National Debt Relief. My enrollment was easy and their rep was very friendly. He made it very simple to understand what would happen. Now, two of my three cards have been resolved. It was a very simple experience.
Reviewed Oct. 8, 2018
I got myself in too deep with my credit. Then I fell upon financial hardship where I had some changes in my job status and income. I Googled debt relief or debt consolidation and National Debt Relief turned up as one of the top searches. I also read the reviews online and based on that and the fact that the reputation was there, I called them and spoke with their customer service person. He was very helpful and I felt comfortable to make the decision to hire them as a service.
National Debt Relief has been really great to work with. They're good people and my enrollment went very smoothly. I spoke on the phone with the initial negotiator and he answered all my questions. He had a really good bedside manner and his communication skills were the best. The program is a little spendy, but in the long run, it is a forced savings fund for me that will resolve my issues in a relatively short period of time than I would normally do it. As I get in deeper into the process, I can see that the money pays for the service and is well spent for what I get. And I spent a little extra money to get the insurance benefit for the legal representation since I received a summons. So that little extra money I had to pay for the fees is paying off because I don’t have to worry about lawyer fees since it is covered.
The program also forced me to take better control of my finances and feel more confident with my future decisions about my credit choices. It made me a better consumer, too. I'm about halfway through the program now and in about 40% on my debt resolution. I’ve got a long way to go, but we’re working to it. But I don’t like NDR's statements that show my account and charges, and what has been taken out of my savings account. That could be a little more descriptive because they’ve got things on there that says withdrawal and I don’t know what that withdrawal is for. Other than that, if you're in trouble like I was, I’d highly recommend NDR 100% because everything I’ve had experienced so far has been positive. Don’t waste time doing it. Just get it done.
Reviewed Oct. 7, 2018
Very professional, very helpful with Clinton **. He offered many tips on how to relieve debt and how to communicate with creditors when called. Very patient with return emails and calls. I would recommend this company to my family and friends. Thank you for your help and patience.
Reviewed Oct. 7, 2018
Their people are knowledgeable and friendly. Made the process very easy. Answered all of our questions. The systems they use are easy to use. Didn't need to be too tech savvy to complete the forms. Thanks for helping us out. We appreciated it!
Reviewed Oct. 7, 2018
The customer service is great. They are willing to listen and answer any and all questions clearly while covering all the bases. They don't pressure you into anything you don't want to do and really work with you and your budget to find the best solution for your debts.
Reviewed Oct. 7, 2018
After talking to my representative, I feel like I can now finally breathe. It’s a big relief off my shoulders. I would just like to thank you guys for helping me kind of see the light at the end of the tunnel!
Reviewed Oct. 7, 2018
I got unemployed and I didn't wanna file for bankruptcy. I also had a knee replacement and had it financed to pay for the knee operation. I looked up a lawyer in Dallas but he wanted a bunch of money upfront and I didn't have any money. Going with National Debt Relief was a better choice, so I went ahead with them to try to take care of my debts. The enrollment process was easy and their negotiator was willing to help me. His name was Kevin and he was great. I liked his personality.
National Debt Relief consolidated all my debts and they fixed things so I could pay my debts out of my Social Security till I got employed. In fact, before I went to them, I was paying $2,000 a month on each one of my credit cards. But now, everything is good and they're saving me a lot of money on those credit cards. One of my credit card bills was $12,000 and they cut it down to $5,000. I'm employed now and NDR is on a roll paying those credits cards off for me. I'm happy with how things are going right now and my experience with NDR has been very good. I'd tell everyone to choose them any day.
Reviewed Oct. 7, 2018
Brandon was key to helping explain and make me feel there was a reasonable way for me to face my demons and get my credit back on track in just a little more than 4 years!! He stayed the course explaining everything and assisted me on beginning this program.
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