National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
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Reviewed Aug. 4, 2019
Good initial start to relieving my debt. People were great to work with without judgment. Was genuinely concerned with our problem and strive to assist us. Very easy to work with and gave us sound advice and how to start the program.
Reviewed Aug. 4, 2019
My experience could not have been better. Elijah ** was professional, patient and thorough. He took all the time I needed and answered all my questions. I appreciated that he took me through every aspect of the agreement. He has excellent phone presence and was very personable. I know I've made the best choice in going with National Debt Relief.
Reviewed Aug. 4, 2019
I spoke to a man by the name of Mr. Mark ** for approximately 2 hours or more, every time I came up with a negative reason why I should not get behind in my debt because I did not want my credit ruin he let me know how I was wasting money stressing myself out and need to get back on track with my finance with a positive reason why. I cannot stress the relief this man gave me, not to mention I am a customer who asked a dozen question and more. SO far the experience is great, when I complete my program I will do another review.
Reviewed Aug. 4, 2019
I was looking for a place that could help me. I saw National Debt Relief's advertising on the internet. I also looked at some other places, but I narrowed it down to NDR. The deciding factor was the way they presented themselves online and the way that their advertising was worded. I gave NDR a call and I was much happier talking to them than I was with the other company as far as the representative I spoke with. I was more impressed with the way they treated me, the explanation they gave me and the questions they answered for me. The other rep gave more like a statement of their abilities. I couldn't be happier with the program. I’ve also been very happy with the results I received and the kind of attention they have given to me.
Whenever I’d email or call them, I’d get an immediate response. They’d answer the phone and somebody would call me right back. They knew who they were talking to and were able to find my account. They were always very gracious and no one ever seemed like they were in a hurry. They were willing to take as much time with me as they could as far as making me satisfied and making sure my questions were answered. I also undersood it completely when they talked to me if I wanted to discontinue the program. The money was mine and I could cancel any time. The service was very good.
They’ve been paying off some of my debt with the money I’ve been sending. They talked about 48 months, but if I can start contributing a little more money, then I'm gonna be able to firm that up. I’m hoping within 30 months. The negotiator was on top of his game. He knew what to say and do. He explained things to me and it’s working exactly the way he explained it to me. I know there are some things out there that they're working on and that they would let me know when they have another deal available for me to approve.
The amount of negotiating that they’ve given is really great and they’re doing a great job in getting the numbers way down. 70% of what I owed is going bye-bye, so I might only be paying 30% of what the original balance was, at the most. My stress has gone way down. I know they're taking care of me and the debts are not in the back of my mind anymore. I feel confident in them moving forward. It’s what I would call a real relief.
Reviewed Aug. 4, 2019
We’re going through a very difficult time and needed some help. I didn’t know what else to do. I didn't wanna not pay the bills but I wanna be able to get them paid and yet be able to have a life. Seeing that National Debt Relief had the best reviews, I enrolled with them and it had been wonderful. The reps are all very helpful. They’re very warm whenever I talk to them, and they’re very knowledgeable. They’re assisting me in everything. When I have somebody send a letter or anything of that nature, they’re on it. I still have 2 or 3 years in the program and I really enjoy that they take care of business and they do what they say they’re gonna do. We’re getting bills paid and we’re getting things done so that’s awesome. I already have recommended National Debt Relief.
Reviewed Aug. 3, 2019
I feel that overall the experience was great. It's a lot to take in all at once. I'm nervous about getting calls but Steve and Monique were very informative. They didn't make me feel bad about having to do this.
Reviewed Aug. 3, 2019
I have to say it took me a bit to understand just how this all works but the very nice lady who was helping me took beer time and explained it all. I'm not sure if I'm really ready for this but her helpful advice and descriptions really helped me understand.
Reviewed Aug. 3, 2019
She was very polite and she explained things well. She took her time and did not rush me. If I didn't understand something she explained it to me in depth even if she had to explain it more than once.
Reviewed Aug. 3, 2019
Your team have helped me clearly understand and make a decision of what I need to do to help me eased my worry of my debts. Thank you. They are so AWESOME of explaining every step of the way, to make sure I do understand and of heading against. Thank you so much. I can't wait to be debt-free and no more worry. Now, I can sleep...
Reviewed Aug. 3, 2019
I would like to thank Ari for his assistance in helping me to get my accounts settled with National Debit Relief in such as professional and timely manner. Ari made me feel at ease discussing my financial issues with him. He was very understanding and reassured me that I should not feel guilty for this situation. He is a professional and very down to earth person!
Reviewed Aug. 3, 2019
From the start of this process, I have been treated with nothing but respect and kindness by all parties I have spoken with throughout the initial setup of my program with Nat Debt Relief. I was almost out of hope that I would be able to repair my credit while reducing the amount I was paying as well as getting my monthly bills down to a level that would allow me to breathe once more. Thanks to this company I have achieved both of these points in a way I never thought possible!
Reviewed Aug. 3, 2019
It wasn't easy coming to terms with the fact that I could not handle the mess I created but the National Debt Relief made the process of getting started relatively quick and easy. I'm relieved to know I will soon be debt-free and I've got a knowledgable group of people to help me along the way. I can't wait to complete the program.
Reviewed Aug. 3, 2019
I have had excellent service and I love being able to openly tell someone about my debt and get help while not being judged on doing so. Everyone I have talked to is very kind and understanding. Thanks to you guys, I cannot wait to be debt free!
Reviewed Aug. 3, 2019
So far so good! I have been introduced to the program through Matthew and welcomed via Shantel. Seem like good people. Hoping it's not a REALLY well laid out scam! I like that I have access to all accounts via portals.
Reviewed Aug. 3, 2019
I was having some financial problems with credit cards. The credit card companies were bothering me and I couldn't work with them. National Debt Relief provided a debt consolidation on my credit cards and the enrollment process was easy to do. I contacted them, gave them my name and number then somebody contacted me. I walked them through my problems and why I'm in debt.
The people at National Debt Relief worked with me to see what program was best for me. The negotiator contacted me on the phone, got ahold of my credit card people, found out my credit through my social security card, found out what I owe and what worked best for me to pay off. Working with National Debt Relief has made a big change. I'm halfway in through the program and it has upped my score by 10%. And people don't bother me. Four months after the process, people stopped calling me. National Debt Relief was very qualified regarding fixing debts and in the book, they had awards stating that they were very good at what they did.
Reviewed Aug. 2, 2019
After reading debt release are issues to address the concern I will list later. Please put all on hold. I for now and then I'll go back to the next episode. Please don't worry about me now. We are going through the process of making sure that we are able to make the payments over the course of the years.
A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Aug. 2, 2019
Everyone who call or I call and talk with have been super helpful (I talk with three different people). They all were really knowledgeable and friendly. Throughout the whole process everyone made it clear that it was up to us if we want to go through with the agreed. I love how thoroughly everyone with the agreement terms and always asking if we have any question.
Reviewed Aug. 2, 2019
Great customer services. Thank you for the opportunity to help me deal with my debt. I am most grateful to be able to focus in what is important in my life and be able to clear out my financial difficulties. I hope to be able to comply with the the terms of my contract. Thanks again for the support and your kinds motivations.
Reviewed Aug. 2, 2019
Representative Bianca was very knowledgeable, patience and helpful in her field of expertise. Much success to her in the career path she chooses. Mrs. ** and I are always looking for ways to find the best in people and when we find someone who exhibits qualities above and beyond it not only sits well with us. It deserves acknowledgement. Once again Thanks Bianca for your warm welcoming aboard the National Debt Relief Family.
The **
Reviewed Aug. 2, 2019
Just wanted to say the folks I dealt with today were amazing! Very friendly and very thorough! I am confident in everything which was explained to me and am excited for the first time in a while about where my finances will be in a few short years! Thanks, Team! I appreciate everything you did for me today and will continue to do as this process moves forward!
Reviewed Aug. 2, 2019
Great customer service and patience with client. Explained everything and make sure that I understood the process while answering my questions. Very detailed and gave me a sense assurance. They are very friendly and I look forward to working with them to get me on the right track.
Reviewed Aug. 2, 2019
All of the personnel that I talked to were very nice, friendly, knew the process and explained it in detail. Made it easy for me to understand and seem to really care that I knew what was going to occur and offered all the numbers and address that would be needed if I had any questions later.
Reviewed Aug. 2, 2019
It was a pleasure talking to Wesley **, Wesley put our minds at ease he, and we can finally stop worrying. I am glad we called. And we can start to get back on track to financial success. I would recommend to anyone to call. Thank You.
Reviewed Aug. 2, 2019
The two ladies that helped me today were very pleasant and knowledgable. I am hopeful that this program will help me get out of debt. The program was explained in detail and the pros outweigh the cons in my opinion.
Reviewed Aug. 2, 2019
Both women I spoke with since beginning this program have been helpful and knowledgeable about the program and reassuring when I became overwhelmed or asked them to repeat themselves secondary to poor connections with the phone calls! I appreciate their patience and understanding!
Reviewed Aug. 2, 2019
The customer services are nice, patient and helpful! The company helps me to live from the terrible financial situation, and also saves me a lot of money. I can't wait to plan my life after I clean all my debt. Thanks this program and crews!
Reviewed Aug. 2, 2019
It was a very smooth process. Great communication all the way around. All of my questions were answered, and it’s great to know I have someone working with me to resolve this matter in which I’ve gotten myself in, especially now that I have a better understanding as to how finances work now to getting myself back into debt once I’m cleared of it.
Reviewed Aug. 2, 2019
Andrew was very informative and helped us out with all of our questions in a timely manner. He was very patient and not pushy for us to make the right decision to go with this company. The whole process was quick and easy.
Reviewed Aug. 2, 2019
My experience in dealing with the National Debt Relief was fast and efficient. I had a problem with finding a company that can help with my problem with debt. I thought about bankruptcy however I'm am married and I didn't want to include him. In the back of my mind, I knew I didn't want that. Consolidation was the way for me. I got an email one day about debt relief and I thought that that was my answer. I went with National Debt Relief, they are amazing and so organized. They worked with me through email cause they knew I was busy and that would be the only way. I never had to wait for an answer back from them for more than 30 to 45 minutes was the longest for a reply. I'm excited to start to work with them.
Reviewed Aug. 2, 2019
Andrew was a great help to us and took the time to discuss and address all of our questions and concerns. Thank you for all your help. Looking forward to working with you your company. It has gave us a great sense of relief.
Reviewed Aug. 2, 2019
Very organized company and you can tell they have taken from their mistakes and improved on quality care. I will let you know in 6 months how I feel about it but for now it seems less painful then I thought it would be and I feel more in control of my debt.
Reviewed Aug. 2, 2019
We were really satisfied with the help we received from Kyle ** and the success team. They explained everything in detail about our debt and the best option for us and how the system works. We appreciate the effort and time Kyle and the success team have spent helping us find a affordable solution.
Reviewed Aug. 2, 2019
My monthly payment was lowered and overall pay off was brought to within 3 years. The team of professionals were kind a courteous. They were intelligent and knowledgeable about how I could pay off my debt faster and with less burden. I am overjoyed. I have had a HUGE weight lifted off of my shoulders. Thank you so much!
Reviewed Aug. 2, 2019
I have been freaking out about my financial situation for weeks. I only wish I had called sooner. Everyone I spoke to was so polite and understanding and walked me through the entire process. I feel confident moving forward that I am going to be able to resolve my debt issues.
Reviewed Aug. 2, 2019
I am very impressed with the way my debt specialists took care of me and my needs and explained thoroughly with how the program worked. I am very confident now that I will be debt-free in 2 years instead of 30 yrs and will help out my family in the long run!
Reviewed Aug. 2, 2019
I have to say - I knew I needed this help but I had put things off until I was buried and sick with stress. I knew I had to do a settlement program but hated the circumstances. What I didn't expect was to be treated so compassionately and as though I was still worthy of being treated with respect. Thank you to Edwin and the Welcome Center folks for being clear and setting forth reasonable expectations that make this process seem possible.
Reviewed Aug. 2, 2019
Fantastic service! People are very friendly and personable. They took time and made great efforts to ensure all information was easy to understand. They answered all my questions thoroughly and with kindness. This service eliminated all my worries and left me feeling very relieved.
Reviewed Aug. 2, 2019
This company really seems to have it together. Enrolling in the plan was super-easy and the staff very knowledgeable. Jay ** was great to work with - he took the time to make sure that I was comfortable to proceed and answered all of my questions. I hope that the rest of the process will be this painless. So thankful for this opportunity to finally get my head above water.
Reviewed Aug. 2, 2019
They are great to work with! They are very helpful and explain the process in an easy to understand manner. They put your mind at ease and tell you what you can expect and how to deal with creditors and are very reassuring.
Reviewed Aug. 2, 2019
We have found this experience was very easy to get the help we needed. Edward ** was very patient with us. We appreciate you National Debt!!! The call this morning I did not get his name, he was just as patient and slowed down his speech for my hearing disability.
Reviewed Aug. 2, 2019
They walked me through everything! Made sure I understood everything that is going to be happening. Very personable! Answered any questions I had and will be sure to answer any questions that I will have through this journey I am taking to better myself!
Reviewed Aug. 2, 2019
Satisfied with the agent who helped me. She was knowledgeable and walked me thru everything. She made sure I understood everything involved before we hung up. I am looking forward to getting this process started and relieving some of my accrued debt.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Aug. 2, 2019
Excellent. The staff are wonderful at explaining things and Andrew was great to work with. I am so happy to have come across this. Thank you all so much for the help you are giving me to turn my credit around.
Reviewed Aug. 2, 2019
I love how they walked me step by step. I was a little afraid to give them all my info. I'm looking forward to be debt free soon. Hopefully everything will work nice and smooth with the creditors. Thank you all for your help.
Reviewed Aug. 2, 2019
The representative was very knowledgable on the phone. Helpful in answering all questions, although seemed bothered I had asked a question that she had already explained - even though there is a large quantity of information to take in at once. She also was very obviously reading a script, which removed a degree of personal touch from the nature of the call. This is more of an issue with the individual on the phone, not the company or the services they offer. Overall, very helpful.
Reviewed Aug. 2, 2019
Agent was great, explained everything to a tee. I felt comfortable in my decision after going over everything. I would recommend to anyone going thru a difficult time and don't know what to do. Everyone I spoke with was understanding and made it easy to complete the process. Thank you for everything.
Reviewed Aug. 2, 2019
I am fully satisfied with how you guys handle my debt and now felling very relax. Hope everything will sorted out soon and I will make a single payment to you guys and that is less than what I am paying to a single card.
Reviewed Aug. 2, 2019
They were good and friendly and well-versed about their product and the different options there were four people. My agent make sure I knew all the terms and answer all the questions I have. She wanted to make sure I understood everything that made me feel very comfortable.
Reviewed Aug. 2, 2019
Everything was explain to me to a T. I love the way how I was treated. I would recommend a love or my fiance to you guys company. It's been a pleasure to be with you guys so far. When I first called the woman that I first spoke to was very nice and patient. Even the one that had called me to welcomed me to the company were very nice. Everything that them both explain me they explain to me in pure english in a form that I could understand.
Reviewed Aug. 2, 2019
I was very deep in financial trouble. Found your company, tried it, can’t believe how much you help my troubles. I am so thankful for all you help and kindness. Now I will be in good shape in 39 months. Thanks again.
Reviewed Aug. 2, 2019
This was a great experience. Everyone was super nice and easy to work with, I would let friends and family know about this program. We were reluctant at first but after speaking with the various account managers we were put at ease. Thank you for the opportunity to fix our financial situation.
Reviewed Aug. 2, 2019
Wesley ** was excellent from start to finish! Very thorough and supportive thru entire process. He was refreshingly reassuring and compassionate to my situation. Highly recommend him and welcome phone call associate as well due to their professionalism and knowledge of process.
Reviewed Aug. 2, 2019
Overall experience excellent, Canaan ** was very knowledgeable and answered all my questions, thank you very much Canaan **... The young lady that did the welcome was very nice and basically went over the something that Canaan went over... Thank you guys again...
Reviewed Aug. 2, 2019
I like National Debt Relief. Getting enrolled with them was easy and my rep is good. I like him. He told me to call him if I have any problem. National Debt Relief is helping me a lot. I like the way they work and how they broke down my payment plan. It's good and I can afford it.
Reviewed Aug. 1, 2019
They made everything convenient, made sure I understood their services and very professional. When I applied for debt relief, they immediately responded which is something I appreciate. The fact the my needs were addressed at a timely fashion! Thank you again!
Reviewed Aug. 1, 2019
I am very happy with the way I was treated and any questions I had were explained. All I can say is both ladies I talked to were very nice. Going to apply all the helpful things I was told. I have been thinking on this program for a while and think this is will work for my wife and I. Thank you, Paul
Reviewed Aug. 1, 2019
When starting the process with National Debt Relief, was very helpful and made sure to explain everything in great detail. Any questions that were asked were answered. The two people talked with were very nice and and made sure I understood everything, if I wasn't sure they were very quick to make sure, I knew exactly what they were explaining. I'm happy so far with this company. I'm ready to be debt free and they really seem to know how to help and make the stress from being in debt go away. I highly recommend National Debt Relief!
Reviewed Aug. 1, 2019
Both employees were great! Ray was very attentive and personable! He is knowledgeable and dependable. The lady who did my confirmation call was great and bubbly as well. They definitely made the process easier. I would recommend them for sure! Great company and has taken a huge burden off of me.
Reviewed Aug. 1, 2019
Everyone was very helpful. And I appreciate their patience. This is something totally new for us. Thank you, Team. I would recommend you to other people as well. Thanks again for your patience and help. With settling our problems a lot.
Reviewed Aug. 1, 2019
Good so far, time will tell if this was a good decision for me. I hope to have a good result at the end of this program. Hopefully, all will work out with the outstanding credit debt. I look forward to a clean slate.
Reviewed Aug. 1, 2019
Mathew was a straight shooter, and he answered all my questions that I inquired about. He also was comforting, and he treated me with dignity and respect. At times, I felt like I was drowning in debt, but he reassured me about the benefits of this program.
Reviewed Aug. 1, 2019
All the staff that helped me with my debt that was stressing me out so much has now been lifted off my shoulders thanks to NDR! This company gave me a peace of mind and am very satisfied! I would definitely be referring this to people that were in my position.
Reviewed Aug. 1, 2019
Nomer was excellent... He made me feel I was doing the right thing going with NDR. I've never missed a payment with credit cards and had good credit but was too far in debt to recover. I wasn't comfortable at first with the program but Nomer was awesome and answered all my concerns and more. Thank you Nomer!
Lee
Reviewed Aug. 1, 2019
Aubrey was so nice and very thorough. He answered all of my questions and explained the problem in a way I could understand. He helped me make a budget and asked me questions to help me think about how much I spend every month.
Reviewed Aug. 1, 2019
First I want to thank you for your professionalism. You are simple and straightforward. So far you have given me all the tools I need to move forward in becoming debt free. Thank you for your prompt service and dedication to helping others achieve success when they fall on hard times.
Reviewed Aug. 1, 2019
The team members that I spoke with were very professional and did an excellent job explaining their services, what I would pay on my own, what I would pay/save working with National Debt Relief, and all my options for moving forward.
Reviewed Aug. 1, 2019
Olga ** was amazing to work with. She was very polite and really easy to work with. She took the time to answer all of my questions. While this is still in the beginning phase, it has been quite easy and stress-free.
Reviewed Aug. 1, 2019
My initial call reaching Angel ** was professional, he was well spoken and very thorough. The "Welcome Call" however with Bianca was awful. I couldn't understand half of the call and acknowledged half of the call to just complete the call faster. I'm thinking once I complete the hefty to-do list I will feel some relief. It's a long and exasperating process but I'm extremely grateful that Angel held a tone of compassion and empathy. I'm just getting started....we'll see how this unfolds.
Reviewed Aug. 1, 2019
Very clear, concise, and to the point. There wasn't any pauses where the rep didn't know an answer. I really appreciate the directness yet at the same time it was the 4th time that we went over the same information.
Reviewed Aug. 1, 2019
Everyone was very professional every step of the from the beginning to the very end of getting me enrolled. Rodney and his boss were especially helpful in getting me enrolled. I hope in this process we can get a new start.
Reviewed Aug. 1, 2019
The Team Advisory, she was very intelligent and spoke very professional. The young lady was really polite. Any and all questions I had she was able to answer. As the Team Leader spoke she made sure you understood. Like I said the young lady was really nice and polite.
Reviewed Aug. 1, 2019
I got into hard debt situation and decided to try National Debt Relief to help me out. I'm now signed into the program and have a big chance to be debt-free in couple of years. Everyone I spoke to was very nice and helpful, whole process went smooth and quick. I recommend everyone who got into the trouble of credit cards circle.
Reviewed Aug. 1, 2019
All parties I talked to was extremely helpful and very nice going through the process of this debt relief program where I understood all my obligation to the program for my debt consolidation with the National Debt Relief Program and I'm looking forward working with you.
Reviewed Aug. 1, 2019
They were both very informative. They made sure I understood the answer to my questions, explained all details thoroughly, and never made me feel pressured into anything. They were both very pleasant to talk to and very knowledgeable in the details fo the program.
Reviewed Aug. 1, 2019
Both gentlemen were very helpful and kind. The information that they gave me was clearly explained and they answered all of my questions very patiently. I was impressed with their professionalism and hope all of your employees are like them. They made me feel very comfortable and reaffirmed that I am making the right decision.
Reviewed Aug. 1, 2019
This whole experience has been fast, pleasant, and helpful. The personnel at National Debt Relief are courteous and caring. I highly recommend this to anyone struggling with harassing credit debt calls. The process has been seamless and the payments are so much more affordable than just ignoring the problem.
Reviewed Aug. 1, 2019
Everyone was so nice. The willingness to help was awesome. Hopefully I will see some great results. Everything was broken down so that I could understand. I'm ready to get started and to get some relief. I'm waiting on great results.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Aug. 1, 2019
Everyone I spoke with was very curtious and polite. They made me feel better about the decision We were making to pay our debt. We’re glad this program is there to help people who have a hardship that is out of their control.
Reviewed Aug. 1, 2019
Very good experience. They were very informative. They took their time explaining everything. Very friendly. Very nice and understanding to our situation. I also like the ease of being able to contact them. They made the process very easy and comforting to both of us.
Reviewed Aug. 1, 2019
Thank you so much for this existing program. I had a great experience with the representative. She was knowledgeable, warm experienced. She explain well all details and assured me of my obligations and responsibilities. She was well spoken and explained everything accurately.
Reviewed Aug. 1, 2019
I was very leary about getting into the program but Richie put me at ease. Although I am still a little nervous about this process. I appreciated the time and patience Richie had with me... I hope at the end of this I am completely satisfied.
Reviewed Aug. 1, 2019
The guys I spoke with were knowledgeable and very helpful. They made sure I understood everything and answered questions that I had. Thank you! I never felt like I was being judged about my situation. I would highly recommend this service to anyone who needs help.
Updated review: Aug. 9, 2019
NDR reached out to me to make sure my issue that I initially had with them was respectfully resolved in a kind and professional manner. They really are a good company and I would recommend them to anyone.
Original Review: Aug. 1, 2019
The payment plan was not properly explained to me, therefore, later costing me an overdraft fee from my bank, and when asked about it it, NDR would not acknowledge any responsibility whatsoever. This is certainly not how a reputable company should conduct business.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.
Reviewed Aug. 1, 2019
I have had a very good experience with National Debt Relief, everyone was excellent and very patients with me, I am reffering y'all to everyone I know. Andrew ** was excellent to work with, keep up the good work. Beverly
Reviewed Aug. 1, 2019
Thank you for explaining everything really good. You all have really good customer service. I understand everything really good. I didn't had too many questions. Thank you for helping me get out of debt. I will make my payments in time and try to get out of debt faster.
Reviewed Aug. 1, 2019
Thank you for providing me with a debt solution. Looking forward to being debt free with your help. It was easy to enroll and all online and phone conversation were pleasant. I happy so far with my decision to go with National Debt Settlement.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Aug. 1, 2019
George spent 2 hours with me explaining everything thoroughly and helping me make the right decision for my situation. He was amazingly kind and treated me with respect. He was totally understanding of what I have been through and I felt that he genuinely wanted to help me. I feel excited that I will be able to get a handle on his huge debt, and actually sleep at night again.
Reviewed Aug. 1, 2019
As bad as I feel about situation both Adam and Gloria made experience more tolerable and did not make me feel like a failure, very courteous and professional far as recommending to my friends. Hopefully, they don't have to experience situation but yes if need be would definitely recommend.
Reviewed Aug. 1, 2019
I was about to file for bankruptcy but then I spoke to my brother-in-law who recommended National Debt Relief. He had done debt consolidating and he did it with them. I spoke to NDR and I was convinced not to do bankruptcy, which was a better decision. I enrolled in their program which went smoothly, easily and quickly. I've set things up with them about three years ago and everything has been going well so far.
But it's like I'm playing phone tag with them just to get an approval on the ongoing bill. Since I work from 4 o’clock in the morning, by the time they call me, it’s usually when I’m walking into my door or when I’m driving. I asked them last time if they could leave my approval in there and just keep paying the bills. I send them $357 a month and they should just do what they got to do with it. I usually get a phone call a week from National Debt, and they say they see that I haven’t been on my online banking. I've told them that I really just wanna pay my debt off and I don’t wanna go on to my account, see a high number and then just get upset again. I just want to get it over with. Since working with NDR, I've gotten a bunch of credit cards in the mail but I haven't taken any of those. I'm satisfied with my experience with NDR but when I pay my debts off, I'll be 100% satisfied.
Reviewed Aug. 1, 2019
I just began the process and have spoken with 3 representatives that have been very helpful, respectful, and have great customer service skills. They have provided me with a lot of information and answered every question I have had. I have been very nervous about this program but feel much better knowing that they are available to answer my questions throughout the entire process.
Reviewed Aug. 1, 2019
I cannot begin to thank you for making this process so easy. I dealt with Adam ** and his compassion, willingness to answer my questions and genuine concern need to be recognized. I also talked to Vanessa and she too has been fantastic. Your service has helped take a massive burden and simplify it to suit my needs. I have just started the program and I will provide updates as I progress through the process. As of now, I will gladly recommend your program and I am excited to finally have a way to manage my debt. Thank you, Brian
Reviewed Aug. 1, 2019
The customer service staff were very accommodating, patient, and informative. They took time to ensure I understood all the rules and regulations by asking me if I had any questions several times. Highly recommended to anyone who needs to get rid of debt.
Reviewed Aug. 1, 2019
My experience was excellent. All the agents work with me very good, thanks for everything. I'll recommend this program for all those the they need relief like me. I was struggling with all these credits cards. I'll really suggest you think about this, thanks again.
Reviewed Aug. 1, 2019
My representatives were kind and understanding. They took the time to answer all of my questions and concerns. Even when my phone hung up the customer care team called me back promptly. I feel very secure with this company.
Reviewed Aug. 1, 2019
I want to express my gratitude to Adrian and Kiara for their hard work in assisting me and welcoming me to the program! I was both nervous and concerned about what I was getting myself into, but they both eased my concerns, just by being both welcoming and informative.
Reviewed Aug. 1, 2019
Great, Knowledgable, Friendly Assistance. When speaking with the Analyst Ryan and I'm sorry the onboarding Welcome Call Analyst, I felt I had Outstanding customer service which was accurate, clear, professional and friendly. Thank you, Sam
Reviewed Aug. 1, 2019
My experience was very helpful. All the people I spoke to was very polite and helpful. I'm glad I picked National Debt Relief to help me. Thanks, I am willing to tell my friends and family if they need help to call this company.
Reviewed Aug. 1, 2019
Rashad and Ty were very professional and especially Ty with his own personal experience with Debt relief was assuring and helpful. I look forward to seeing the results. You could tell they were reading from a script but they did a pretty good job of making it sound like they really believed and felt passionate about what they were conveying.
Reviewed Aug. 1, 2019
So far my experience has been very easy & wonderful with everyone I've spoken with & emailed. This program is an answer to my prayers! I've been so worried about our credit card debt with high interest & it looked like there was no way out!
Reviewed Aug. 1, 2019
I couldn’t be happier with the entire process. From beginning to end it was stress-free and easy. I wasn’t available to talk during the day so they were flexible and allowed me to correspond via email making it so easy on me.
Reviewed Aug. 1, 2019
Although I have just started the process, all the staff members have been very helpful and professional up to this point. Hopefully, the rest of my experience will be a positive one. I look forward to their help and becoming debt-free.
Reviewed Aug. 1, 2019
I was in the hospital for a long time, and I used my credit cards a lot to get by. The next thing I knew, I was about to be in over my head. I looked into bankruptcy and I ended up calling National Debt Relief and their reps said that maybe they could keep me from filing for bankruptcy. They gave me a deal which was a four-year plan as far as they figured out what I would pay monthly. They're getting things resolved really quickly. With the payment plan that they set up, one of the debts looks like a year and a half with $89 a month.
Their reps have been great and they keep in touch really well. They answer the phone and I'm not put on hold. They're right there and they're super helpful. It has been great working with them and the cost of their service has been very reasonable. I can work the cost into my disability benefit. I've recommended NDR to a couple of people whom I'm pretty sure would go with them as well.
Reviewed July 31, 2019
I had a great experience working with Christopher **, he was very professional, attentive, and thorough. I couldn’t ask for a better experience from start to finish of the process. I would absolutely recommend your company’s services to anyone interested. Thank you kindly.
Reviewed July 31, 2019
Each customer service rep that I have spoken with have been very friendly. They answered all my questions and ensured I understood the process. Jay was particularly patient as I was having to pick up grandkids while we were on the phone. I appreciate his consideration and patience to ensure I received the best customer service. Katrina
Reviewed July 31, 2019
I have to say that everyone I have spoken with was very professional. I know this is going to be a long journey, but with NDR I know I’m in good hands. Thank you very much for your services. I didn’t know there was a program out there like this one. I would recommend this program to everyone.
Reviewed July 31, 2019
Service was on point from start to finish, quick and efficient! Working with Nicole ** was great. Same with the Welcome technician, I forget his name. All my questions were answered and I felt an immediate sense of relief after finalizing everything.
Reviewed July 31, 2019
The person who walked me through the whole program was honest and professional. Not once did I feel pressured to participate in the program. Kester ** was a god send. He gave me time to think about the whole process before committing myself.
Reviewed July 31, 2019
Although it's a first for me seeking a relief from my debts I am humbled and grateful for the assistance from the National Debt Relief. Before contacting National Debt Relief I did try to secure a personal loan. The loan required a co-signer. I did not secure the personal loan and therefore seeked assistance from the National Debt Relief. Thank you for your time and assistance.
Reviewed July 31, 2019
My family and I were drowning in debt and thought there was no way out. They helped me work out what works best for me and my family financially, they were very informative and got me in the right direction to be debt-free.
Reviewed July 31, 2019
Updated on 03/02/2020: NDR answered a lot of the questions we had and gave us plenty of space to think about things. And once we were ready to make a move to use them things has been easy and efficient. We’ve settled a few of our bills and still have a few more, but it’s working out pretty well. They call pretty much every week. We also have access online to keep tracking everything that’s happening. If you have a lot of debts and you need help managing it NDR has some really good programs. Everything NDR seemed to do was really well as long as people stick with the program and make sure they’re doing due diligence on their end.
Original Review: So far everything has been explained in a detailed way. Patrick was knowledgeable and courteous. Made the signup procedure go smoothly. Look forward to the program helping me and my family get back on our feet after the hardships we've faced.
Reviewed July 31, 2019
I am very pleased with my experience so far. Both ladies that helped me were very nice and helpful. I really appreciated their kindness and understanding. I never felt embarrassed or upset through the whole process. They explained everything so well, that it was easy to understand. Thank you so much for helping me get out of debt.
Reviewed July 31, 2019
Thank you so much for the assistance from the beginning. Aijar ** played a great roll in assuring me, the benefit of the package. He was very knowledgeable. The experience with customer service, name which I have not verified in any email at this point, was a lady and she read the contract key points to me very clearly. The information and the handling of contracts and emails very easy and precise. I can't wait to start ripping the benefit of that program. Thank you so much. Juana
Reviewed July 31, 2019
Every person I talked to was very friendly and explained everything right to the point. Easy to sign up with them, right from the computer. They have made my life better by giving me the chance to take care of my debt with one payment.
Reviewed July 31, 2019
I have found these people to be very helpful in the whole experience. I could not be any more pleased with their response and their immediate actions with my debts. I start my payments in two days and I'm very pleased at the quickness of their actions.
Reviewed July 31, 2019
These are the folks to throw you a life preserver when you are sinking, and quickly too. I was in debt paycheck to paycheck, unable to even pay my rent. Creditors calling about late payments. Five minutes after I spoke with Lydia I was breathing normally again.
We can only imagine how great that feeling must be. Thank you for sharing this with us, John.
Reviewed July 31, 2019
Very very informative and helpful in my situation. Crystal was very informative and easy to speak to. Was pleased with how quickly everything was processed and all questions answered. Took care of my worries and I will definitely recommend to everyone.
Reviewed July 31, 2019
Everyone was super nice and took time to explain all my questions in detail. I was not sure if the plan was right for more but they made feel at ease. I liked that if I'm not comfortable with the program I can cancel and take a different path without too many fees.
Reviewed July 31, 2019
I received very comfortable conversation from those explaining my policy in detail, helping me to understand what my policy offers me and answering questions that I need answered. Very polite with an interest in helping the customer. Sincere in their time spend concerning my policy.
Reviewed July 31, 2019
Everyone was friendly and easy to understand. They explained everything well and the application process was easy! I feel like I finally have the help I need to get my debt under control. The best part is how fast they moved to help me and respond to my questions.
Reviewed July 31, 2019
Knowledgeable about products offered. After review, made a recommendation that we felt would assist us in attaining our goal of becoming debt-free. Sign up was detailed and professionally handled. We hope this will assist us in attaining our goal.
Reviewed July 31, 2019
CUSTOMER SERVICE IS EXCEPTIONALLY GOOD! Robbie and Devin ** were both nice and very accommodating for any questions I may have. I am going to recommend their service to anyone that I know. They have answered all my questions and welcomed any suggestions I may have. Per our conversation (with Robbie) I will discontinue with the other debt service company (CLEAR ONE ADVANTAGE) and let them know that NATIONAL DEBT RELIEF will now take control of my debts.
Reviewed July 31, 2019
The counselors were very professional, knowledgeable, kind, and helpful throughout the whole process of getting me enrolled, informing me about the program, and during each of our telephone conversations. The counselors were extremely supportive and reassured me that I was making the right decision regarding contacting them and initiating the process to save money and decrease my debt. After speaking with the counselors I feel less stressed and definitely more confident that I made the right decision.
Reviewed July 31, 2019
When I first called in, the first rep was really nice and I thought he was very helpful. However when the welcome call was done, I found that the first rep hadn't given me A LOT of information that was now a surprise. I felt blindsided a bit because the information not given was very important and would have made me think twice about working with them. After the welcome call, I did not feel good about it anymore and have since submitted a cancellation request.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed July 31, 2019
First time ever having to use a service such as NDR. So far everyone has been very patient, polite, knowledgeable, straightforward, concise and to the point. This is appreciated. Just started with NDR, let's see where it takes me, so far so good.
Reviewed July 31, 2019
NDR was so friendly, helpful and detailed about answering my questions and concerns. I was walked through the process and each topic was explained thoroughly until I understood exactly what was going to happen going through the process. I really appreciated the kindness and lightheartedness as well.
Reviewed July 31, 2019
They are very nice people. They explained everything thoroughly. It was a short call wait time. They continued to try to get a hold of me even when I was unable to answer and made sure I completely everything that I needed.
Reviewed July 31, 2019
Katherine was great. She thoroughly guided through the process and made things easy for me. Thank you, NDR for helping me in this hard time. I will spread the word and let people know how great NDR is. Thank you!
Reviewed July 31, 2019
I have so much to say about them - they are so kind and understanding - nonjudgmental and professional. I would recommend them to anyone that needs help from debt issues, they will do all the heavy work for you to help you hit your goals.
Reviewed July 31, 2019
I am grateful for the great service I received from National Debt Relief. Theresa was a huge help and was very patient and helpful to answer my questions and concerns and walked me through the complete process to where I felt well informed to be able to make my decision to choose them to help me. Thank you.
Reviewed July 31, 2019
All of the people I have spoken to is very professional and it's a pleasure working with you. I am looking forward to a clean and easy resolution in my debts and, I wanted to you all in advanced. Thank you NDR.
Reviewed July 31, 2019
People VERY helpful; process seems simple if a little scary; I have confidence that their helpfulness will not fail. It looks like some of my creditors will be asked to be patient while my account builds up funds, I thought they would negotiate settlements and "bill" me for the funding to be paid out of my account.
Russ, thank you for trusting us to help you reach your financial goals. We appreciate that you've taken the time to understand the program as well. If you have other questions, don't hesitate to reach out.
Reviewed July 31, 2019
The agents were very helpful and easy to understand everything in the process. I already started to get a relief. It was easy to enroll and get all the information that I needed to get started in the program.
Reviewed July 31, 2019
I contacted NDR after months of panic going deeper into debt. After a few minutes, I was put completely at ease. The steps are easy and, unlike bankruptcy, painless. My confidence is growing by day. I’ve been given all the information I need to be successful both online and hard copy. It’s easy to call my success team and I get through quickly. Unlike bankruptcy, NDR helps handle the unpleasantness of debt collectors with full scripts and even suggests ways to stop collection calls. Any questions are answered in the Client Success Kit or by calling my personal success team.
Reviewed July 31, 2019
I am happy so far. Edwin was very patient and understanding with my questions and explained everything that I had questions about. I received a phone call and welcome packet very quickly. I am looking forward to being debt free!
Reviewed July 31, 2019
Your team pf expert professionals had a natural instinct to focus and understand my problem and paid special attention to me when I needed more time to understand your program during my phone contact with them. They clearly showed an extraordinary ability to understand what I am experiencing and were able to address my fears and concerns very well.
Reviewed July 31, 2019
My experience with the representatives whom assisted the handling of the Debt Negotiation Agreement Program was very courteous and as she went over the details in respect to the documents in which I would be signing. In addition, she made sure that I understood each aspect of the agreement.
Reviewed July 31, 2019
Wonderful experience. I would recommend this to anyone who is having a little trouble to help them out. It has helped myself and my husband. They walked us during everything and really made sure our questions were answered. Thank you.
Reviewed July 31, 2019
We didn’t know where to turn after my job was eliminated and our yearly income decreased by $20k+. We didn’t want to turn to bankruptcy. This program provides a sense of ownership, yet lessens the stress. The customer service is superb!
Reviewed July 31, 2019
I was very pleased with the way Ray explained the program and helped me through the process step by step? I really want to get out of the credit card never ending debt and never again any use of credit cards with high interest? The Bank was not sensitive to my being out of work and when I got a good job there was no understanding and they wanted to take all I have.
Reviewed July 31, 2019
Kiera and Jolena were very helpful and knowledgeable. They provided all the information needed and answered all questions that arose. I am excited to get out of debt and to know I have the support needed to get there. I am likely to refer a friend to your company.
Reviewed July 31, 2019
Very professional and answered all my questions. Did not feel rushed or pressured to make any decisions. All documents were well explained and signatures were easy to submit. The final numbers were explained and made sense. Very much appreciated and all important contacts were provided.
Reviewed July 31, 2019
They were very helpful and clear when describing the program. They answered my questions easily. The lady that initiated my sign up was very knowledgeable and told me everything I needed to know about the program. The welcome call was fairly quick and reviewed all the information I needed to be successful in the program. So far, I am satisfied with my experience with the program.
Reviewed July 31, 2019
So far I am very satisfied with my experience with this company. Gary ** did a wonderful job of re-assuring me about what this company will do at a time that I really needed extra help. Rose was very good also for the welcome call. I would recommend them to anyone.
Reviewed July 31, 2019
I was drowning in credit card and personal loans. Each month I became stressed just thinking about how I was going to make my money stretch. I considered bankruptcy but decided against it. I began looking for other options and came across the National Debt Relief website. The process was easy and painless. The representatives, from beginning to end, were very knowledgeable, professional and expressed concern for my financial situation. I feel like I can finally exhale.
Reviewed July 31, 2019
Experience was excellent, very helpful, answered all my questions. It was a easy process. I was explained into detail what the process would be. I was given confidence to restore my Financial situation and start over again and regain my life back. There was a moment where I felt I had no options until I found National Debt Relief.
Reviewed July 31, 2019
Had a awesome experience. Excited to get started on my future of no credit card debt. Will be able to manage my income better. Looking forward to some peace of mind. Brandon was very helpful and understanding. Made me feel reassured about my decision to go forward with the program.
Reviewed July 31, 2019
So far my experience with National Debt Relief has been great! When I first spoke to George ** he was so thorough and knowledgeable about the process I was getting involved with it reassured me that I made the right decision going with NDR. Also when I spoke to the young lady (cant remember her name) the following day she was absolutely great as well. Very thorough and helpful and answered all of my questions. Looking forward to completing my agreement with National Debt relief, Thanks again! Fred
Reviewed July 31, 2019
I had a lot of credit card debts. I found NDR online then I researched them. They had a good rating with the Better Business Bureau, so I went with them. The enrollment was easy because they ran my credit and got all my bills. I was on the program for a little over a year and they got all my credit cards off my credit. But the process was slow. They could improve the way that they do things because when I was on the program, I was still getting threatening phone calls. If they’d be fast about contacting the people that they were supposed to contact, it’d have been a whole lot better.
Reviewed July 30, 2019
I was in great hands with Jeremy **. He paid close attention to my needs and worked to find the best solution to resolve my debt. I appreciate his nonjudgmental attitude throughout the phone call. He was also respectful of my time.
Reviewed July 30, 2019
I am happy with the customer service I received from Joshua & Isis. They were very helpful, courteous and patient. They listened attentively and they answered my question in language I could understand. I look forward to a successful outcome with the program. Thank you, DeMetra
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