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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 149 Reviews 29235 - 29435
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    StaffTransparency

    Reviewed Oct. 26, 2018

    Very helpful and knowledgable, explained everything in great details. It was a pleasure knowing all the valuable information to help us get debt free. Looking forward to finally stop the struggle to pay our debts and looking very much forward to pay off our debts. I'm very glad I found this company and I highly recommend them.

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    Customer ServiceTransparency

    Reviewed Oct. 26, 2018

    My experience with the service provided to was amazing. Both Alex and the welcome call was an amazing experience. They both were very clear and I have no questions at this time because Alex and the welcome call lady were both excellent.

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    Staff

    Reviewed Oct. 26, 2018

    I recently decided to get debt relief with NDR. I am a senior and live alone. I have been living in fear about my financial situation for quite a while. It felt great to have a company to help me through this crisis and eventually educate me later in how to prevent this happening in the future. The NDR rep. Joseph ** was very patient with me and listened to all my concerns and questions! That was key for me because I am highly sensitive.

    After deciding that NDR was the right way to move forward I needed to talk with another rep, "David" who went over all the documents again to confirm what I was committing to. This experience was a wee bit uncomfortable and I felt unnecessary, as I already had signed and initialed all documents! I felt that Mr. ** was extremely thorough in explaining all the documents with me. It felt tedious with "David" and he seemed a bit impatient, at times. His job required that he read all the documents paragraph by paragraph. So, often it felt robotic listening to him. He did not seem to like being interrupted to ask questions and just wanted to get through it. His job must be completely borrowing and unrewarding for him.

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 26, 2018

    My customer service rep Marvo did a excellent job in explaining the program to me and I'm very excited to know that I will be debt free within 3 yrs. The entire program was explained to me and takes care of all my collection accounts.

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    StaffProcess

    Reviewed Oct. 26, 2018

    The people that I talked to are very professional and helpful. They want to help without passing judgment. They were professional and courteous. They went through all steps patiently. They help me understand all the positive and the negative sides of the process.

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    National Debt Relief
    Response from National Debt Relief

    Dejere, our most successful clients have the most complete understanding of the program, both the benefits and the challenges.Our agents are trained to make sure you're prepared for success while also making the enrollment process comfortable and judgment-free. Thank you for taking the time leave a review today and we're glad to hear that your experience has been a positive one so far.

    Verified purchase
    Staff

    Reviewed Oct. 26, 2018

    I am very pleased with how the representative was very knowledgeable and straightforward with us on making the best decision on which path we chose. We are very pleased with the service so far & looking forward to being debt free.

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    Customer ServiceStaffProcess

    Reviewed Oct. 26, 2018

    Absolutely amazing customer service experience. All staff members were professional and courteous. Every step of the program is intuitive and easy to complete. I am definitely looking forward to engaging in the exciting process of getting out of debt and moving forward into a brighter debt-free future. Overall, very satisfied and will definitely recommend your services to friends and family.

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    National Debt Relief
    Response from National Debt Relief

    Brian, we're glad you're finding the process so hassle-free thus far. We encourage you to continue engaging us when you have questions or need anything clarified. This will certainly increase your chances of success. Thank you for taking the time to leave a review today!

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 26, 2018

    When I started talking with National Debt Relief's reps over the phone, they were really personable and easy to deal with. They were very transparent as I well. We gave them automatic credit reports and they were able to pull up all of my debts. Thereafter, we came up with a plan that fits my budget. Thus far, they've settled half of my account at less than 50% of what those debts were. Anytime I have a question, I always get an American-based rep who is very easy to talk to.

    I like NDR's customer service. They've got it down to where I feel like the most important person in the world no matter how little or big my issue is every time I called. However, I don't hear from them unless I contact them or if there's something new with my account. It would be nicer to hear from them once a month or so, just as an update. Nevertheless, their program is excellent. The cool part is I only have to pay a monthly fee which is less than what I was paying for the minimum payments for my creditors. I would refer them to everybody who needs their service. It's the easiest thing anyone will ever do. Keep it up NDR.

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    Customer ServicePriceStaff

    Reviewed Oct. 26, 2018

    My dad was researching different things and he found National Debt Relief which seemed to be the best one. When I enrolled, they asked a whole bunch of questions and I had to give them my credit card information, how much debt I have, and which cards. Everyone was really nice, which is always good, and I can call any time if I have questions. I feel comfortable working with them too.

    National Debt Relief negotiate with my credit card companies to lower the amount that I have to pay off my credit cards. We agreed about how long I wanna be paying so that I was comfortable. We pay every month and then usually when the credit card settles, I have to save more if there isn't enough money in my account just to settle by the date that they got approved. I had three credit cards and right now, we’ve settled two of them. They’re just working on the last one. The cost of their service is good because I don’t have to do anything. They also take care of everything and the credit card companies don’t call me. I have already recommended them to people.

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    Customer ServiceStaff

    Reviewed Oct. 26, 2018

    I was in a financial struggle and I wanted to get my affairs in order. National Debt Relief takes out X amount of money and they work with my creditors to get the best deal we could to get the stuff paid off. I told them I wanted to settle things in the shortest amount of time. So, my payment is like $500 something. They closed out a couple of debts and I have two left to go.

    My husband became suddenly disabled though. I defaulted for five months, and when I started getting back on track now, I'm having a hard time getting my creditors back on track with me. I'm trying to get NDR to settle a debt right now and it doesn't seem to be going very well. I'm wondering because I have almost $2,000 in the account with NDR. I had two creditors left to settle and at this point, one of them I could just about pay off but it's not being settled. Other than that, my negotiators have been great. They're very sweet and kind. I have no problems talking to them and they're always able to answer all my questions. I would encourage others to consider NDR's service.

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    Staff

    Reviewed Oct. 25, 2018

    Ray ** was extremely thorough and professional. As a professional myself in the field of insurance and sales, it was a pleasure to work with someone who conducts their job in a truly exceptional fashion. All terms and conditions were clearly and professionally explained.

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    National Debt Relief
    Response from National Debt Relief

    Carlo, thanks for taking the time to tell us about your experience. We've made sure to recognize Ray for his efforts going above and beyond to help you during your enrollment. We wish you nothing but success!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Oct. 25, 2018

    Representatives gave exceptional customer service and were very informative. It was a lot of information, but they were extremely thorough in explaining and ensuring my complete comprehension with the process. Their advice was helpful in making my decision to follow through with this process.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2018

    Polite and professional agents. Very helpful and answered my questions. Welcome call agent was also polite and helpful. I anticipate the rest of this process will also go smoothly. This whole process of debt relief has been of major concern to me and I feel better about it now since talking to your agents.

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    Staff

    Reviewed Oct. 25, 2018

    They help me so far. They gave a lot of information to me. What would have taken me 10 years to pay off will now take 2 1/2. They are very friendly also. It didn't take long to do the application. I will use them again if I need the help.

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    PriceStaffProcess

    Reviewed Oct. 25, 2018

    Everyone was friendly and really worked hard to make this experience as smooth as possible! Nice to know that I will finally be able to have financial freedom in only a few years! Thank you to everyone who was a part of the process. I would highly recommend these services to anyone trying to get rid of those outrageous high interest rates.

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    Verified purchase

    Reviewed Oct. 25, 2018

    Wow no word to say about National Debt Relief. I was treated well. They help me out with all my credit card. Found a solution to my problem. I would really recommend a friend or family member to join if they're on the same situation I am.

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    StaffTransparency

    Reviewed Oct. 25, 2018

    My experience was very good. The people that took my case were very considered and very professional. They explained to me everything in details and depth and they made sure that I understood everything about my legal rights and issues. So far so good. I have the feeling that I'm in good hands.

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    StaffTransparency

    Reviewed Oct. 25, 2018

    Very helpful and friendly. Sharde was able to explain program and answer all my questions. She was able to get favorable terms for me and made the process easy. It was great dealing with her and the welcome individual. If the program does as stated I would recommend to anyone I may know needy assistance. I feel now as though a long term issue may be solved in a short time.

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    StaffTransparency

    Reviewed Oct. 25, 2018

    I was very comfortable with Aries **, she explained everything in detail to me. Everyone that I talked to at National Debt Relief was very professional and pleasant. I am looking forward to positive outcome when I complete this program, becoming debt free is my number one goal.

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    ProcessTransparency

    Reviewed Oct. 25, 2018

    The services I receive from start to finish was excellent. Whatever time was needed to make sure I understood the program was taken. There were checks and balances in place to make sure the program was properly explained. I wish all companies in my business were this effective.

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    Staff

    Reviewed Oct. 25, 2018

    Everybody that we talked with was very friendly and helpful. Jeff was very courteous. At no time did we feel that we were being disrespected for being in a financial trouble. This seemed to be our best choice and feel confident that with your help, we will succeed.

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    Staff

    Reviewed Oct. 25, 2018

    Both parties I worked with were knowledgeable, helpful, and patient. I rate my experience as first rate. This is as stressful time to be in this situation and the support we received so far is greatly appreciated. We look forward to working with you all as we proceed in the process.

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    Staff

    Reviewed Oct. 25, 2018

    Having not had the need in the past to require help with my debts. I was at first hesitant to contact National Debt Relief. However, I found that all the people with whom I spoke were very well informed, friendly, efficient and helpful in all areas. I would definitely recommend National Debt Relief to anyone who finds themselves in need of this type of help.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2018

    My first call to NDR was a pleasant one. She had a welcoming voice. I explained my credit card debt problem, she stated that NDR would be able to help me, after checking my credit report and taking some more personal information from me. We was able to set up a plan that day. Thanks to NDR for taking the stress off me.

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    StaffProcess

    Reviewed Oct. 25, 2018

    So far, this experience has been wonderful. Jay and Vanessa are very knowledgeable, professional, and helpful. I am thankful for their support and look forward to obtaining freedom from my debt. I would definitely recommend this program to a friend.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2018

    They move very fast and are still willing to answer any questions I have. I have never seen that in a company. I’m looking forward to being debt free in the time frame they provided me. The people on the phone are always friendly.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 25, 2018

    Explained everything very well, excellent communication, would recommend to anyone, friendly and helpful. Andrew and Lesya did a great job very helpful with the computer, know their job went over details carefully, was polite and business like and would recommend them to anyone for information, calls were taken very well and connections were fast and efficient. Andrew very good in correcting computer problems, explained all the email paperwork and soon to come more mail and what to expect and how to handle what may come and to the steps for the site and to call on the same day should anything come up that should be known. Everyone did a excellent job and made everything easy.

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    StaffProcess

    Reviewed Oct. 25, 2018

    The employees of National Debt Relief were very helpful and courteous. They answered my all of my questions. They helped me through the process. Their description of the process was very detailed. They were very patient. I would highly recommend them in the future.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2018

    Excellent customer service. Stephen was very thorough. My Welcome Call Representative (forgot her name) was excellent also. Thank you. I wish I had seriously looked into this option two years ago. I tried to do this on my own. I feel confident being with National Debt Relief.

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    Customer ServicePriceStaff

    Reviewed Oct. 25, 2018

    The customer service rep Ryan was polite and when over all the steps with the program. He answered all my questions. I should be debt free from credit cards in 42 months thanks to National Debt Relief. This program is great for people like me with health problems and have to pay the high cost of health insurance and prescription drugs prices.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2018

    I had a great experienced. Excellent, they’re very good in explaining everything you need to know. Took good care of their client. And I’m happy to be the one. The customer service was great and fast. Happy that they help me fix all my debts.

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    Customer ServiceStaffProcess

    Reviewed Oct. 25, 2018

    I signed up for this debt relief program two days ago and my customer service reps, Mark and "The Talking Horse" (welcoming call) were amazing individuals. Instead of skipping the fine print like other businesses, they both went over everything thoroughly and I was able to ask questions throughout the process. Going over my options were easy and I am glad to have joined.

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    ProcessTransparency

    Reviewed Oct. 25, 2018

    Timothy ** was a fantastic liaison for explaining this program and what NDR is about. I did a lot of my own due diligence on a number of different organizations but felt that Tim's guidance and transparency through this process made NDR the right choice for me. I would highly recommend him to friends or colleagues in the same situation as myself.

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    Customer Service

    Reviewed Oct. 25, 2018

    Excellent patience with both Priscilla and Kim and Sabrina on the calls. Had some problem on my end with the internet and reception on my phone. Kim helped me through extensive documentation and the use of a library computer to get the sign documents back to me.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2018

    Excellent customer service was excellent and their staff was patient and thorough and gave me answers and clarified everything I requested. I am very pleased with the way my situation was approached and I look forward to becoming debt free.

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    Customer ServiceStaffProcess

    Reviewed Oct. 25, 2018

    Everybody has been very helpful and friendly. The entire program is set up in a very comprehensive way. Very user-friendly from the first call all the way through the welcome, it's just been great. Thank you for all the peace of mind.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2018

    The customer service team was patient and took the time to thoroughly answer my questions. Great experience so far. I would recommend to a friend to sign up to handle any debt resolutions and hope to improve credit history. Looking forward to the experience and journey to improved credit.

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2018

    The representative was very friendly, professional and answered all my questions. I felt like I had made the right decision by selecting National Debt to help me get back on the right track. I was provided with all the necessary info to make my situation be successful over the next 48 months.

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    StaffTransparency

    Reviewed Oct. 25, 2018

    Simon and Monique have been very helpful throughout this journey, answered every question, professional, detailed and accurate. Everything was explained in simple fashion when needed! So far so good. Hope the relationship stays this way and remain as is till debt is resolved. Thanks.

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    Staff

    Reviewed Oct. 25, 2018

    Simon **, was very knowledgeable, helpful, and easy to understand. Cheryl ** was very helpful also, explaining everything. You guys are very customer oriented and make people feel very comfortable. Thank you very much. Your business was given to me by a friend.

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    StaffTransparency

    Reviewed Oct. 25, 2018

    They were very clear and helpful, made me understand everything, all my questions were answered, my worries were also soothed. They knew all aspects and very knowledgeable, happy to talk to me and help me, very elaborate, the representations was very nice and funny.

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    Verified purchase

    Reviewed Oct. 25, 2018

    So far everyone involved in the process of setting up my account have been very easy to deal with. It’s a lot of information at once, but they also send you copies to read all that was said so you fully understand.

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 25, 2018

    Great customer service, explained everything in detail. Patient with questions and concerns. Easy to talk to and made the process painless. All questions and concerns were taken care of and answered in a clear manner for me. Felt like I was being looked after.

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    PriceStaffProcess

    Reviewed Oct. 25, 2018

    I wish I would have enrolled 18 months ago. I would have saved a lot of interest and have approx 2 years left in the program. The agents I spoke with were very understanding explaining all the steps needed making sure I thoroughly understood the process. Thanks.

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 25, 2018

    Excellent customer service. Friendly people that explained the whole process. Excellent follow up and reminders. I am looking forward to being free of 10 years worth of debt. National Debt Relief is an A one first class company and I would definitely recommend your services to anyone that I know who is in the same situation as I am in.

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    Staff

    Reviewed Oct. 25, 2018

    I recall speaking to 2 other companies that helped people with their debt problems. Working with them allowed me to better describe my experience with NDR.

    NDR allowed me to understand the most important working parts of their business. The signup process was much quicker and easier to understand. People were friendly and respectful.

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    Verified purchase

    Reviewed Oct. 25, 2018

    I am just getting started to get some debt relief. I have gotten wonderful help so far, answering every question & explaining everything to me. I am so happy we found National Debt Relief. I would gladly recommend this company to all my friends.

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    StaffTransparency

    Reviewed Oct. 25, 2018

    Ben was able to calm my anxiety about my debt, especially since I could not see a way out of it. He was very helpful and clearly explained all my options. With his help I am one step closer to a life debt free.

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    Staff

    Reviewed Oct. 25, 2018

    I could not have asked to treated any better! The staff was very caring, understanding, professional and honestly made me feel so much better with my decision to move forward. Wonderful group of people!! I would definitely recommend NDR to anyone who is struggling with their debt. I feel so much better now after speaking with the people I spoke to.

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    Price

    Reviewed Oct. 25, 2018

    At first I was skeptical, but once I actually talked to someone and learned how it works, I knew this was the best option for me. I was looking for another lender so I could pay off all my bills and have only one bill, but National Debt Relief explained how I could pay off ALL my debt without borrowing money from lenders and losing money to high interest rates.

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    StaffProcessTransparency

    Reviewed Oct. 25, 2018

    They were really kind and nice. Fast and efficient and I felt really comfortable with both people. The guy really explained in detail how the program works and I really understood it. Great employee and I made a good decision.

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    StaffProcess

    Reviewed Oct. 24, 2018

    Great Program. Great help from everyone. We look forward to finally being able to be debt free. This will save from some much money. This we be able to put us on the path to financial freedom. Thank you again.

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    Customer ServiceStaff

    Reviewed Oct. 24, 2018

    They were quick and efficient and I recommend highly. All I spoke to were courteous and knowledgeable. Returned my calls and inquiries in a timely manner. If anyone I know finds themselves in a similar situation then I would send them here.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 24, 2018

    Both Daniel and the welcome call was very helpful and explained everything clearly and made sure I understood everything before I got off the phone. They answered all my questions. I thank them very much for all the help. They was both wonderful people to talk to and very friendly.

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    Verified purchase

    Reviewed Oct. 24, 2018

    I was extremely pleased with the service I received. I was reassured of that National Debt Relief will negotiate w/ my creditors on my ongoing debt. I am relieved to know that there is an end to all of my debt. Thank you all so much for everything!

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    StaffProcess

    Reviewed Oct. 24, 2018

    Everyone has been very helpful and answering all of my questions. Very nice and polite team. Thank you for all the help, and look forward to the relief that will come from this process. I am very confident in how much relief I will get from NDR.

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    StaffTransparency

    Reviewed Oct. 24, 2018

    The people at NDR are not only kind but helpful and wonderfully transparent. Nobody wants to admit they have gotten in over their head even if it is due to hardships out of your control. However, the people at NDR seemed to really want to help and support me. I highly recommend them for anyone needing this service.

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    Customer ServiceStaff

    Reviewed Oct. 24, 2018

    Helpful service. Very informative on the phone and the emails were easy to navigate. Would recommend to a friend for sure. I'm excited to start my journey toward becoming financially free. I hope I am able to keep up on the program.

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    Staff

    Reviewed Oct. 24, 2018

    Both my initial account manager and the welcome representative were very pleasant and very helpful. I was very pleasantly surprised at how quickly I was given options on how to resolve my problems with my credit cards that had such high percent rates attached to them. Being put into a hardship category was something I had never heard of before which helped me tremendously. Overall I am very relieved and pleased.

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    StaffProcess

    Reviewed Oct. 24, 2018

    I went into this process very wary. I got into a financial situation because I believed in a program that seemed "too good to be true" and was. I was afraid that this program would get me into a worse situation. However, to my surprise and relief, the employees at National Debt Relief allayed all my fears and gave me some peace of mind in this otherwise extremely stressful time in my life. I really appreciate the honesty, patience, and care they took to make sure I understood everything as well as clearly answering EVERY tedious question that I had. Thanks so much! I'm looking forward to working with this company and being debt free in the near future.

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    Transparency

    Reviewed Oct. 24, 2018

    I find that they do a good job, they going step by step explain everything and ask you if you understanding, my English is bad, but I think they make a very good job. I hope that everything goes fine and I can get away all my dues.

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    StaffProcess

    Reviewed Oct. 24, 2018

    The agent that helped me was professional and quick while also addressing all of my questions and communicating clearly. She made me feel like a valued member of this program and was able to put to rest any fears I had regarding this process.

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    Customer ServiceStaff

    Reviewed Oct. 24, 2018

    Associate was very kind and efficient. The call dropped 20 minutes in and she called me back which was greatly appreciated. I would love to deal with her in the future. I would give her an excellent and an A +. One of the best customer service reps I’ve dealt with in a long time.

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    Process

    Reviewed Oct. 24, 2018

    It gave me the peace of mind and not stress out on how to make ends meet. Made the whole application and process easy. Gave me information and advice that I did not bother to think of. I have hope and determination to get out of debt sooner than anticipated.

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    Customer ServiceStaff

    Reviewed Oct. 24, 2018

    Good customer service. That’s all I ask and people that will take the time to have patience with me. Good customer service people that I can understand and will take patience to understand me. Good customer service goes a long ways.

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    National Debt Relief
    Response from National Debt Relief

    Hello Robert,

    Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5-star experience for every client.

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    ProcessTransparency

    Reviewed Oct. 24, 2018

    My experience with the introduction of the program has been positive. It's too soon for me to properly review the program. My initial feeling good. The information about the program is clear and complete. I look forward to a successful completion of the program.

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    Staff

    Reviewed Oct. 24, 2018

    I was delighted with my experience with the welcome review. Your representative was knowledgeable and had a great attitude. The only complaint I would have was the amount of background noise made it difficult to hear at times. If you could eliminate that noise, the experience would have been better.

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    National Debt Relief
    Response from National Debt Relief

    Hello Michael,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

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    Customer Service

    Reviewed Oct. 24, 2018

    I spoke with Joe. He explained to me that he was told by the underwriters that I need to make good faith payments to the payday loans. Then I spoke with Kathleen. She told me, "Do not pay the payday loans good faith payments" and also told me there was a possibility I would lose my furniture from Rooms To Go. I have emailed Joe but I have had no response.

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    National Debt Relief
    Response from National Debt Relief

    Hello Ann,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. This is definitely not a usual occurrence for our company. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

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    Customer ServiceProcess

    Reviewed Oct. 24, 2018

    I had a bunch of different debt relief companies calling me and this was the only one I answered. I'm glad I did because the customer service is amazing. They worked in a timely manner and answered all my questions in a way that was easy to understand. I was scared to commit to a program like this because I was scared of ruining my credit, but they made me feel a lot better about my decision and relieved a lot of stress I accumulated over time from all of my debt.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 24, 2018

    The people I spoke with are very nice, and polite. They know their business. They are very helpful. Each person listened to me and answered all my questions. Communications was very good. I received all my emails. What more can I say. They are very helpful.

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    Staff

    Reviewed Oct. 24, 2018

    Very helpful. Very polite and understanding with my needs. It was a hard first step to get help and Armani knew how it will improve my credit. I am hoping that it will be a easy process throughout, so I can be debt free.

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    StaffTransparency

    Reviewed Oct. 24, 2018

    The two people that help me was awesome to work with and would tell my friends about how great your service is. They explained everything to me and made it clear to me what was going to happen in the near future. Again thank you'll for your time and service.

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    Customer ServiceProcess

    Reviewed Oct. 24, 2018

    I am currently just starting, but the process has gone smoothly. The customer service reps. speak very fast, but efficient. I am excited to get started with this program and take control of my finances. I feel safe that I have support from this program when I have questions.

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    StaffTransparency

    Reviewed Oct. 24, 2018

    I would like to thank Jalena **. She made me feel comfortable and she explained everything I needed to know and was very professional. I also spoke to Ed in welcome department. He was also professional and made me feel comfortable.

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    Reviewed Oct. 24, 2018

    My husband and I had recently moved to a new city and both changed jobs. Trying to make the minimum payments on our credit cards was getting us nowhere fast. Wonderful experience working with National Debt Relief! Very excited to have some breathing room!

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    StaffProcess

    Reviewed Oct. 24, 2018

    Patient, polite and helpful. I am excited and can not wait to see the outcome from being enrolled in this program. I believe everything will work out better than ever before. A war was a very knowledgeable and polite person to work with.

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    Customer ServiceStaffProcess

    Reviewed Oct. 24, 2018

    I hate that I'm in this situation, but NDR has been terrific about walking me through the process, explaining what will happen and how they can help me in the future. I am very grateful. Anwar and my Welcome Call associate were very kind and thorough.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 24, 2018

    We got all the information very well explained, the Team Leader Dairy was so nice and helpful with us and leave a feel of peacefulness on us. We received the calls at the time we suppose to, she made the process very easy to follow, we feel that we are on good hands now. Thank you!

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    StaffProcessTransparency

    Reviewed Oct. 24, 2018

    I have only just started with the program. But so far everyone has been great. Everything was explained so I definitely understand the program. They were very kind and understanding about my debt. Never once did I feel embarrassed about the mess I got myself into because of bad choices and life’s scum-stances.

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    National Debt Relief
    Response from National Debt Relief

    Thanks for sharing your experience with us, Vickie. Our goal at National Debt Relief is to provide a safe, understanding and secure environment for you while we help you get our of debt. It looks like we're on the right track so far. Please reach out to Client Success if you have any concerns, or would simply like to review your account.

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    Customer ServiceProcessTransparency

    Reviewed Oct. 24, 2018

    It was a very easy process & explained thoroughly. I am looking forward to working & resolving my debt with this company. It was a very straightforward process to get enrolled. I am also glad that they will be dealing directly with my creditors to get them settled so that I don't have to keep getting phones calls.

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    Staff

    Reviewed Oct. 24, 2018

    Everyone that I spoke with, starting with Micah **, was very professional and took whatever time was necessary to make sure that I was thoroughly informed. I felt that I was treated with courtesy and respect during what was a stressful time for me, and I never felt rushed or pressured.

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    Staff

    Reviewed Oct. 24, 2018

    Professional and Excellent Service! The people I came in contact with were genuine and patient. They were sincere in wanting to help me on the road to financial recovery and relief. I look forward to working with the National Debt Relief team as they help me to gain financial stability and debt free living.

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    National Debt Relief
    Response from National Debt Relief

    Brenda, thank you for leaving a review. Our team is among some of the most professional and skilled in the business, and we're glad you were able to experience that firsthand. We can't wait to hear from you once you complete the program and are completely debt-free!

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    Customer ServiceStaffProcess

    Reviewed Oct. 24, 2018

    I recently joined the program and everyone I have dealt with so far has been very patient, courteous and professional. After my first conversation with Emily, I was impressed and excited to know I could get help. I am thankful to be able to contact the toll free number anytime I have any concerns and know I can get some assistance. Thanks again for all your help.

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    Staff

    Reviewed Oct. 24, 2018

    I have found this whole experience to be a huge relief. The amount of knowledge and support offered by your team is amazing and true. Appreciate the diverse teamnyoy have. I would certainly recommend to friends in need. Looking forward to the last payment.

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    Customer ServiceStaff

    Reviewed Oct. 24, 2018

    So far everyone I have talked to has been nothing but truly helpful to me. I was a bit skeptical about this at first however, each person has reassured me that I am making the best decision and make me feel comfortable about taking the next step into becoming debt free. Customer service has exceeded my expectation.

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    National Debt Relief
    Response from National Debt Relief

    Carlos, welcome to the National Debt Relief family! It's natural to have doubts at the beginning of any new venture but we'll be here to help you reach your financial goals and become debt-free. With patience and dedication, there's no reason you can't be another one of our success stories. We wish you the best of luck!

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    PriceStaffTransparency

    Reviewed Oct. 24, 2018

    The agents were very knowledgeable about the product and spent a lot of time explaining the program. I did get mixed messages concerning what happens to my credit score and if I will have a worse score at the end of the term or a better score. This information needs to be addressed because not only does one want to be debt free, but without a good credit score, there are few options in life for advancement plus higher interest rates. Beyond this issue, everything else was straightforward and clearly explained.

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    Customer Service

    Reviewed Oct. 24, 2018

    The customer service is great and they work with you in whatever you need. They take you step by step and make sure you understand everything before they move on. They are always prompt in calling and everything so far has been excellent!

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    National Debt Relief
    Response from National Debt Relief

    Nicole, thanks for taking the time to leave feedback today! The people on our team are among the best in the business and we'll work with you as you continue your journey towards being debt-free. Please keep us updated on your progress.

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    Staff

    Reviewed Oct. 23, 2018

    Unfortunately, I allowed myself to get buried in Credit Card Debt during a trying time in my life. I am very grateful to have such professional and upbeat advocates to help guide me in the right direction to becoming debt free!

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    Customer ServiceStaffTransparency

    Reviewed Oct. 23, 2018

    Very helpful very informative answered all questions. Communication skills are great. I would recommend National Debt Relief to my friends and family. And anyone needing financial help. I have been stressing out over credit card debt. I feel better after talking to National Debt Relief. Thank you for the help.

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    Staff

    Reviewed Oct. 23, 2018

    My experience was excellent, everyone from the team treat me very well. Thanks to all of you. That's what I was expecting to get from people who try to help other to resolve their credit problems. I guess I will be able to do such an amazing work beside you for the next months ahead during the next years. I bet it will be great.

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    Customer ServiceStaffProcess

    Reviewed Oct. 23, 2018

    Experience was great, the entire process was very informative and smooth. I feel confident about my decision to enroll. Also, both representatives that I dealt with did an amazing job helping me. All my questions were answered and I was able to initially communicate via email which was more convenient for me at the time.

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    National Debt Relief
    Response from National Debt Relief

    Kristin, this is good to hear! We're glad you're confident in your decision to let us help you reach your financial goals. If you ever have any questions or need to review your account, please don't hesitate to reach out. Thanks for leaving a review today.

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    StaffTransparency

    Reviewed Oct. 23, 2018

    About the most stress-free experience with any large financial agreement we have ever had. Everything is transparent and in plain English. Would not hesitate to recommend to anyone considering debt negotiation or getting their finances back on track. Especially like the flexible dates for payments, and that it is automatically deducted. Great, positive staff!

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    Reviewed Oct. 23, 2018

    Very thorough and precise. I was very much pleased with all the information that I was given in a very thorough and precise way. I'm pleased to have chosen National Debt Relief to solve my debt situation. Thank you for help.

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    Customer ServiceStaff

    Reviewed Oct. 23, 2018

    Everyone was very professional and courteous on phone - took time to answer questions - did not rush us through. Willing to have us call back for any reason - at any time with any questions or concerns we might have. Would certainly refer this company to friends or family.

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    StaffTransparency

    Reviewed Oct. 23, 2018

    Friendly and helpful, amazing service. Very clear with all the information and answered all my questions, very professional, all I can say is thank you for all the help and keep up with the amazing service. I definitely recommend National Debt Relief. Thank you so much.

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    Customer ServiceProcess

    Reviewed Oct. 23, 2018

    Very difficult to understand what the caller was explaining/reading. I finally just didn't bother to listen after having her repeat herself several times. Very disconcerting. "Welcome Call". I'm much more nervous about the process than I was before the call. I'll just have to see how it goes.

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    National Debt Relief
    Response from National Debt Relief

    Hello Laura,

    Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence for us. We will be reaching out shortly in order to make things right. You can also call us directly at 888-660-7427.

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    Staff

    Reviewed Oct. 23, 2018

    They were very informative about everything I asked! Thanks for helping find answers to my financial issues. I came to them thinking no one could help me but quickly found that they were very aware and I was not alone in these debt issues.

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    Staff

    Reviewed Oct. 23, 2018

    I just signed my agreement with National Debt Relief and I couldn’t be more thrilled to have them help me get out of debt. It’s still too early but for now, everyone has been extremely kind to me. I can finally ease back and start turning my life back on track.

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    StaffProcessTransparency

    Reviewed Oct. 23, 2018

    Everyone from Matthew and Toya were very helpful and explained all the details very professionally and with care that they are here to help and I’m looking forward to the success of this program and hope my creditors are just as professional in understanding our hardships in life.

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    Customer ServiceStaffProcess

    Reviewed Oct. 23, 2018

    This company goes above and beyond for their customers. I've been with them for over 1 year now, and want to give my feedback. Not ONCE have I ever been enrolled with a company that has actually cared about my success in the program as much as National Debt Relief. Every single person I talk to is incredibly helpful, and not only that, they are HAPPY to help! It's a breath of fresh air! The program they offer is a complete stress remover if you are going through any type of financial hardship like I was when I had suddenly become unemployed. After looking at others reviews I decided to give it a shot and my goodness am I blown away.

    After a year in the program, they have helped me take care of multiple accounts that I wasn't able to maintain prior, and they answer any questions I have very thoroughly. I would absolutely recommend this company and program to anybody struggling financially with credit, they are an absolute lifesaver. I'm not sure what their business model is, but it seems they keep their employees happy because they are always so genuine and sincere when I speak with them.

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    Reviewed Oct. 23, 2018

    Thanks for taking the time to help. It means more than you could ever know. I don't know what I would have done without you guys. Thanks for bringing back peace of mind and some more joy in my life, it means the world to know others care. Thanks.

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    Customer Service

    Reviewed Oct. 23, 2018

    It's been easy going. Very simple in sending emails and getting a hold customer service if needed. I'm single mother and got myself into a mess and they made it easy. No upfront costs or other monthly fees. Would recommend them to anybody.

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    StaffProcessTransparency

    Reviewed Oct. 23, 2018

    Adriana ** was very friendly and answered all my questions in detail. She reassured me this was the right program and she has witnessed this program helping many others. She explained the program in detail and made sure I understood everything.

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    Customer ServiceTransparency

    Reviewed Oct. 23, 2018

    It was very pleasant and painless. I'm grateful for the help your company provides. Step by step was explained in great detail. I had very little questions after speaking with them. Emails were sent immediately. They were very easy pull up and use. Not hard to know what the next step in the email was.

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 23, 2018

    I was hesitant to enroll in a program like this due to there being much bad publicity concerning some of the companies in this business. After looking at reviews and BBB information about NDR, we decided to investigate further. We were very pleasantly surprised. Everyone we have spoken with has been very clear, thorough and direct with information and answers. All have been respectful and very courteous. The counseling discussions built our confidence in NDR, and so far everything has transpired exactly as described. The welcoming call confirmed everything previously mentioned. We feel we have a clear understanding of the process and what to expect in the near future. We believe that NDR will help us navigate to reach our goal of becoming debt-free easily and painlessly.

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    Process

    Reviewed Oct. 23, 2018

    I was very hesitant to go through this process. National Debt Relief made me feel good about my decision to become debt free and to allow them to help me. I never once felt like I was unwelcome. From minute 1, I knew I had made the best decision for me and my family.

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    Staff

    Reviewed Oct. 23, 2018

    My personal experience with the NDR representatives has been easy and comforting. They communicate and present judgment-free and provide only optimism and support toward your financial future. The team at NDR are professional, knowledgeable and clearly work in a culture where management inspires integrity. I give NDR has my highest recommendation.

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    Staff

    Reviewed Oct. 23, 2018

    The Representative that called: 1. Experienced the subject matter. 2.Described every section in detail. 3.Described my responsibilities to my account. 4.Described to me where and who to connect for support, and what website to go to using my e-mail for communication.

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    Customer ServiceStaffProcess

    Reviewed Oct. 23, 2018

    After encountering an unexpected snag in my finances due to some protracted health problems, I accrued some past-due accounts. I have received nothing less than excellent assistance and support from National Debt Relief. From the professional support of team members to the structure of the program itself, National Debt Relief has taken a huge burden off my mind. I am quite reassured that my participation in this program will minimize my overall debt and get be back to what had once been an excellent credit rating. National Debt Relief team members seem well-prepared to handle client questions and address client concerns. Their experience and knowledge base is evident in each conversation and email exchange I have had with them. I compared several debt relief agencies and am very glad I chose National Debt Relief.

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    StaffProcess

    Reviewed Oct. 23, 2018

    As I just finished enrolling in the program today, I really couldn't how helpful it is. However, I can say that all those who assisted me in the enrollment process were friendly, knowledgeable, and made sure that I did not have any questions unanswered. I look forward to my participation in the program!

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    Customer ServiceStaff

    Reviewed Oct. 23, 2018

    Paul ** has been wonderful, answering all of our questions and being patient with us. He has been so kind to us through all of this. The lady who called with our Welcome Call today was very informative and even answered a question I didn't even know I had.

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    Customer ServiceProcessTransparency

    Reviewed Oct. 23, 2018

    I am very pleased with the professionalism and excellent customer service. The information was explained clearly and effectively. I was able to ask questions. I did not feel pushed into committing to the program. It just seemed right for me and my situation. Debt relief now seems like a possibility!

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    Staff

    Reviewed Oct. 23, 2018

    My experience with NDR was exceptional. All contact with customer care representatives was very informative and catered directly to my wants and needs. I look forward to this relationship and will continuously do my part to make my debt relief a success.

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    Staff

    Reviewed Oct. 23, 2018

    They was very nice and did a good job of going over everything. They do what they was talking about when informing me on what had to be done. There was a mix up at the beginning of doing everything a second time.

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    Process

    Reviewed Oct. 23, 2018

    Just enrolled in this plan, happy with the way things sound, will have to wait to see the results of everything though. This sounds like a great plan to get me on the right track for financial freedom. I would like to thank Isaac for his help getting the process started.

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    Customer ServiceStaff

    Reviewed Oct. 23, 2018

    Isaac and Kim were extremely helpful and answered all of my questions. They both took the time to go through each question until I was completely satisfied with the answer they had given me. They had answers as soon as it came out of my mouth which has me believe they are knowledgeable. I am anxious to see the results!

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    Customer ServiceTransparency

    Reviewed Oct. 23, 2018

    My experience with NDR was very good. Excellent communication and a very understanding program. Can't wait to see the results of the program. Thank you. I hope it puts back in control of my debt and leads me down a road so I don't have to worry about it anymore.

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    StaffTransparency

    Reviewed Oct. 23, 2018

    The Legal Security Agreement was read to me step by step and ensured if I understood the content. The reading was clear and understandable. The legal representative responded to every of my question and made me clear understanding of the issue.

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    StaffTransparency

    Reviewed Oct. 23, 2018

    Very informative, helpful, and diligent. She asked questions about my situation. Then she let me ask questions. Then she explained every process of what we would be doing. It was nice having Nguyen someone on my side and through. I would recommend them.

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    Customer ServiceStaff

    Reviewed Oct. 23, 2018

    When speaking with the customer service rep regarding starting on the program, he was extremely helpful. He understood my situation and was very eager to help me get from out from under the mound of debt I was under. The customer service rep who called me to do my welcome call was very knowledge about my situation and help me understand what was going to happen with my creditors.

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    Process

    Reviewed Oct. 23, 2018

    My family and are going through a rough time trying to make ends meet especially with my health declining and I’m so glad that I selected National Debt Relief! I should have used this opportunity sooner, they were patient with explaining the process and I feel like a lot of my stress has been taken away. Thanks again and many blessings!

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    National Debt Relief
    Response from National Debt Relief

    Tan, we're sorry to hear about your current situation but we're glad you chose us to help you reach your financial goals. Please let us know if there's anything we can do to help make the process easier for you. Thank you for your review today.

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    Staff

    Reviewed Oct. 23, 2018

    Your representatives I dealt with ( Olivia **, and David **) were top notch. Very professional, knowledgeable, and patient in answering any questions I had. I am happy that I reached out to you, and now wish that I hadn't waited this long.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 23, 2018

    Excellent customer service, transparent. For what they do, their program and their employees are very informative and they truly do advocate for their clients. They take steps to minimize effort on the part of their clients without hiding any step along the way. However, debt negotiation for debt settlement was not for me personally, so I ended up canceling my enrollment in the program.

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    National Debt Relief
    Response from National Debt Relief

    Scarlett, we're sorry to see you go. We're more than happy to work with you again in the future should you need our services. We wish you luck with everything.

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    StaffProcess

    Reviewed Oct. 23, 2018

    Both representatives were very helpful in explaining this program and reviewed each detail and answered all my concerns - made sure I knew how to contact if I need additional help. Although this is a difficult experience for me - they both made me feel more comfortable with my decision to proceed.

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    National Debt Relief
    Response from National Debt Relief

    Elizabeth, the process can be a bit intimidating in the initial stages but don't worry, it gets easier. We recommend you call Client Success with any questions you may have. Thanks for leaving a review today.

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    Staff

    Reviewed Oct. 22, 2018

    The whole experience was great, easy to find, understand. I would recommend friends and family if they needed your services. I have had your service before and it’s been a smooth process. The people involved in the enrollment process were great.

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    StaffTransparency

    Reviewed Oct. 22, 2018

    Representative was very helpful and very knowledgeable. He explain everything to me and walked me through the application process step by step. He answered all my questions and concerns and advised me to contact him should I have any questions. I would definitely recommend my family and friends.

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    StaffProcess

    Reviewed Oct. 22, 2018

    Clinton was very helpful and very considerate with all my questions and my feelings about this whole process. No wonder this company received the highest rating from both Consumer Reports and the BBB!! Hopefully, the rest of this process goes as well. Thanks.

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    Reviewed Oct. 22, 2018

    If everything occurs as National Debt Relief has informed me that it will, I will be very satisfied to have a brand new start on establishing new credit. Thank you for this opportunity and I hope and pray it will work out as it has been laid out by Yon.

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    StaffProcess

    Reviewed Oct. 22, 2018

    I think enrolling in the program is easy. The staff were very professional and easy to understand. I feel like I've found the right path for me to become debt free. The payment for me fits in my budget and I should be out of debt in 3 years instead of 30 that it would have been making minimum payments. Thank you.

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    StaffProcessTransparency

    Reviewed Oct. 22, 2018

    Helpful and polite. Easy to work with. Very knowledgeable and made changes as needed. The process was explained carefully and very helpful. The people I spoke with were very nice and informative. I was satisfied with everything I want told and my questions were answered.

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    Transparency

    Reviewed Oct. 22, 2018

    Everything was explained simply to where you could understand. Questions were answered thoroughly. Risks and benefits were stressed. Was given a sense of security that they will be there to assist with creditors. And would work to get the best settlement providing the creditor would work with them to resolve the problem.

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    StaffTransparency

    Reviewed Oct. 22, 2018

    The representatives I spoke to were understanding and explained everything I needed to know very clearly. I feel your company will be successful in getting me out of the balance I owe to the four credit card companies in a timely manner.

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    Transparency

    Reviewed Oct. 22, 2018

    Nathaniel ** was very nice and explained everything to where I understood everything. Glad I did this to help me get out of debt because I am retired now and unable to make my monthly payments on my own.

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    StaffProcess

    Reviewed Oct. 22, 2018

    I applied for help with three bills that I have gotten behind on and I feel like such a bad person for this but I have gotten to the point that I had to turn to someone for help. The people I have spoken to during this process have been really wonderful.

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    Customer ServiceStaff

    Reviewed Oct. 22, 2018

    My recent health diagnosis had me concerned with how I would manage my debt load. I was referred to NDR after being denied a medical loan, because my other debt was too high. NDR stepped in and offered such peace of mind. National Debt Relief staff were organized and well prepared for every contact call. Danny ** and Monique ** expertly handled my concerns and questions. I have access to resources for handling any future concerns as they arise. Thanks for the renewed hope!

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    Customer ServiceStaff

    Reviewed Oct. 22, 2018

    When I called they were very helpful. They were quick to get everything processed and answered all of my questions. Within minutes of my request for information that I submitted online a customer service rep had called back. I would recommend National Debt Relief to everyone.

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    Customer ServiceProcess

    Reviewed Oct. 22, 2018

    The process was fast and painless. We sent contact information via computer and received a call within 1 minute. About an hour later we received a confirmation call to tell us we were accepted for the program. The next day we received a welcome call from Ed **. We went over the account and specifics of the program, completed some forms online and we were done. Total "working time", both days, was under 2 hrs. Thank You National Debt Relief!! It is a huge relief to be on track to being debt free.

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    Staff

    Reviewed Oct. 22, 2018

    I am very satisfied with the help and expertise that the people I spoke with knew what they were talking about, l hope l can get all my debt cleared up in the time given to me. Thank you. l don't like getting into debt but, sometimes it happens.

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    Staff

    Reviewed Oct. 22, 2018

    Very professional and straightforward. So far I am very happy with your services. And I am looking forward to working with your company to clear up my debt and rebuild my credit again. Although I do think your fees are a little high.

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    Staff

    Reviewed Oct. 22, 2018

    We are new customers, we were drowning in debt, but National Debt is going to help us resolve these debts. My husband has been working like crazy 12 to 14 hours a day to keep us afloat. We are both on SS me disability and him because he's 65, he's only supposed to work part time. He needs surgery on his shoulders, so thankful for this service and we won't have to file bankruptcy.

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    StaffProcess

    Reviewed Oct. 22, 2018

    Andrew was helpful and informative from start to finish. When it came time to sign everything and start the program, there were no outstanding questions on my end. He was thorough and friendly. Great experience and would recommend this company to anyone needing help.

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    StaffProcessTransparency

    Reviewed Oct. 22, 2018

    Very Kind, did not make me feel bad or embarrassed just willing to help. Clear and made sure I had no questions about the process. Made me feel better about my situation and like I was on the right track.

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    Staff

    Reviewed Oct. 22, 2018

    Very good experience. Mr. ** was a true professional. I researched your company on the internet. Your reputation led me to decide that you were the company to help me in this difficult time. I was please to see the help documents you supplied on your website.

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    StaffProcess

    Reviewed Oct. 21, 2018

    Barbie ** was awesome! Made the process sooo easy and stress-free. I feel like we did the right thing. Easy to understand. NDR has a great support team and are available if you have a question or an issue that needs to be addressed.

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    Staff

    Reviewed Oct. 21, 2018

    I had so many concerns and the gentleman and lady I spoke with helped me out. I asked the same questions at least five times and they was so patient with answering it over and over. I was completely satisfied with ALL the help.

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    National Debt Relief
    Response from National Debt Relief

    Amelia, thanks for letting us know how your enrollment went. Our agents are some of the very best in the business; they will make sure that you're comfortable and confident in your decision as they help you through the process. Please don't hesitate to let us know if there's anything else you may need.

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    Customer ServiceStaffProcess

    Reviewed Oct. 21, 2018

    I needed to consolidate my loans and National Debt Relief had good reviews. I'm in a four-year program and their reps are very helpful. They're making the phone calls for me, reach out to me, and give me a call and I just have to deposit the money. It worked out for me in my time from working with them. So far, I'm very happy.

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    Customer ServiceStaffProcess

    Reviewed Oct. 20, 2018

    Eli reached out to me as soon as I sent an inquiry. He helped me through the whole process and was super friendly. Best decision I’ve made! They even give you a welcome call to go over what signed up for and welcome you! Great customer service.

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    Customer ServiceStaffProcess

    Reviewed Oct. 20, 2018

    Of course it’s a little scary starting the process, but everyone I came in contact with was so helpful and very knowledgeable about what would happen next. They are always available to answer any questions you need, so that was comforting to me. Can’t wait to start the process even further.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 20, 2018

    I had great service. Everything was explained to me and they were willing to answer any and all questions. When no one else seemed to want to help me, National Debt Relief came to my rescue. I would definitely recommend this company to anyone wanting relief from credit cards.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 20, 2018

    While dealing with a hard time the team of individuals that assisted me very professionally and friendly. While my experience was great I do have to add that the communication was difficult at times. The phone calls kept dropping out or would go silent for 20 or more seconds and then return. I would have to ask for them to repeat a lot of what they covered and in the end just took up extra time. I dealt with Glenn **. He is a fantastic gentleman. He definitely made me feel more at ease. Thank you, Glenn!!

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    StaffProcessTransparency

    Reviewed Oct. 20, 2018

    Very good experience. Everyone very friendly and kind. Explained the process very clearly and there was not any pressure or shame when talking to all of the representatives. Asked if there were specific questions along the way. I had a good experience and I understand all of the guidelines and I appreciate all the kindness and work that your people do. Thank you.

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 20, 2018

    I started with Almas. He was so thorough from the beginning to the end. He walked me thru every step from beginning to the end. He stayed with me on the phone to make sure I was able to understand I was doing. Toya completed the process and I was really feeling like I had made the right decision.

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    Customer ServiceTransparency

    Reviewed Oct. 20, 2018

    Poor communication. I felt like they did not care. I sent them faxes and they didn't acknowledge that they received them and they weren't showing on my account. Whenever I had questions, I felt like I was being misdirected and misinformed.

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    National Debt Relief
    Response from National Debt Relief

    Hello Rachelle,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    Staff

    Reviewed Oct. 20, 2018

    Everyone who I spoke to in applying for National Debt Relief were amazing and made the experience much easier than I thought it was going to be. I truly appreciate everything so far! I look forward to completing the program and gaining control back of my life and financial affairs.

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    Customer ServiceStaffProcess

    Reviewed Oct. 20, 2018

    I am very much grateful that I came across this program. National Debt Relief is a wonderful program and I can’t wait to be debt free. Kieth ** was amazing to work with. He didn’t make me feel intimidated and embarrassed of my debt. Also, Kieth ** made the process very smooth and easy. He was very knowledgeable and was able to answer all my questions. Thank you so much Keith ** for your assistance.

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    StaffProcess

    Reviewed Oct. 20, 2018

    Everyone I have talked to seems to really know their stuff, and is very easy going. Everyone has been patient with me in explaining the process of this in a manner my wife and I can understand and that has helped tremendously. Not gonna lie, I'm a little nervous about the debt relief system but if it does everything they say. I will definitely be recommending this to friends and family! Very satisfied.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2018

    I was totally amazed by this team. They helped me and I actually cried when I heard the news. I had gotten myself into situation and didn't realize how bad it was and I called them and they immediately helped me. I cannot say enough how thankful I am to these people and how professional and willing to go the extra mile, they are truly blessed by them. I am thanking god for them and so glad that they are here to help people like me. I hesitated to call but my daughter urged me and she was so right. You do not know who is legit and who isn't anymore but this company is the real thing. God bless them.

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    Verified purchase

    Reviewed Oct. 20, 2018

    We owed $67,000 in credit card debt from a failing small business and we received a mail advertisement and a couple days later we reached out and have quickly begun the best process to eliminate our debt and save us over $15,000.

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    StaffTransparency

    Reviewed Oct. 20, 2018

    I read reviews online and I saw good ones about National Debt Relief. I reached out to them and they were very helpful. The enrollment process went smoothly and I had good interactions with their negotiator. The only thing is they don't give updates. They should update whenever they communicate, so we don’t go online and see the same thing for a couple of weeks until after something's been reached. The negotiator just says so and so has been reached and they're still on negotiations, just so we know where we are and it doesn’t stay stagnant. But everything else is fine and we've had a couple of close outs that were good.

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    Staff

    Reviewed Oct. 19, 2018

    Thank you. I feel relieved just knowing someone is out there going to help me out and you both helped me not only understand but put some ease on me. Thank you two so much. I can’t express how much you both did. I will recommend everyone I know to this company.

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    StaffProcess

    Reviewed Oct. 19, 2018

    Everyone was understanding and kind as professional agents. They realized that there is an overwhelming information and made sure I understood. The step by step process was reassuring and the program seems to be a well thought out process for success.

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    Process

    Reviewed Oct. 19, 2018

    I would definitely recommend this program to someone in a situation like mine. I appreciate all the help and I hate the fact I got into this situation. In the future, I strive to never get in this situation again.

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    ProcessTransparency

    Reviewed Oct. 19, 2018

    Jonathan and Katelynn were so helpful and explained everything from soup to nuts! Would definitely recommend this company to family and friends. I was very nervous and anxious and they helped me through this process and made me feel so much better.

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    Staff

    Reviewed Oct. 19, 2018

    My husband recently became unemployed, and we were afraid how we were going to get by until he finds work, as we are buried in debt, primarily credit cards. It would have been impossible for us to keep paying on them and still be able to pay our other bills and mortgage. Thanks to National Debt Relief, there is a light at the end of the tunnel. Our credit card debt will be decreased by 2/3, so until our financial situation improves, it will at least now be manageable. This is a great program, and we are pleased with how caring their staff is!

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 19, 2018

    When I called this morning to do my welcome call, the representative was very kind, helpful and professional. She walked me through the whole process. I enrolled yesterday, Jonathan ** helped me get through it. He was patient, helpful and kind. He made the whole process a little easier.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 19, 2018

    The person that helped me was very professional and informative. She could answer any questions that I had for her. The company is has very knowledgeable employees. There were many information that was needed to be said for me to be aware of but everything was explained very clearly.

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    StaffProcessTransparency

    Reviewed Oct. 19, 2018

    Made process very simple and easy. Nice and answered all my questions and concerns! Would recommend to family and friends. Thanks for all of the help! Explained everything in details and make sure that I fully understood everything. Thanks again! Highly recommend.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2018

    This is the first time dealing with a debt program. I have to say that I've experienced nothing but wonderful customer service. Everyone has been very helpful and informative. I'm glad I made the decision to go with National Debt Relief. I look forward to the journey with the company. Thank you so much!

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    Customer ServiceStaff

    Reviewed Oct. 19, 2018

    I worked with Keshan and he was very informational and was so helpful. He made me feel like I was not just another customer but that he really cared for us. The welcome call was also really well and she help with extra questions that I had.

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    Staff

    Reviewed Oct. 19, 2018

    Such great people who helped me take control. I was really at my wits end and searching for a solution. They worked with me explaining all my options and thoroughly all their programs. I am confident that I can complete this program.

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    StaffTransparency

    Reviewed Oct. 19, 2018

    I was very nervous and insecure about how to go about becoming debt free, they took the time to explain to me what I need to do. Although I have only been working with them for a few days, they make me feel valued and like I matter. I would recommend them to a friend at this time.

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 19, 2018

    Agents are extremely helpful. Especially Joshua **. The agent explained the process and walked me through it. I also received a welcome call and the agent who called me also walked me through and explained everything. I am very excited about this.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2018

    A very professional, knowledgeable and provides exceptional service over the phone, could answer any question that I asked and made the process very very easy and very timely. I'm pretty sure the whole process took about 45 minutes where is other times anything you do takes hours to days, hats off to mr. **.

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    StaffProcessTransparency

    Reviewed Oct. 19, 2018

    Everyone has been helpful & very professional. They are thorough with explaining information to me. Isaac was amazing & consistent with his ability to present information regarding the program. Information are clear & concise. Professional representatives! Isaac was a great representation of your company.

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    Customer ServiceStaffProcess

    Reviewed Oct. 19, 2018

    Tabia was very helpful and understanding in helping me get set up in this program. My welcome call with Brandi cleared up any questions that had come up since I had spoken with Tabia. They were both very knowledgeable and made sure that all of my questions were answered and that I was comfortable with the program guidelines.

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    Customer ServiceStaffProcess

    Reviewed Oct. 19, 2018

    My debt consultant and the person who I did the welcome call with were both very helpful and informative. By the end of the process, I felt that I was fully informed of all of the steps in the process and of what to expect going forward.

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    Staff

    Reviewed Oct. 19, 2018

    Fast, polite, accommodating, understanding, informative. I feel bad having to be in this position but the people at NDR really are helpful and do not act like you are a loser or failure. They are helpful and understanding and make things very simple and easy so you don't feel so overwhelmed.

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    Staff

    Reviewed Oct. 19, 2018

    I had the most helpful staff ever and they couldn’t have made a stressful situation more comfortable. So happy to have worked with them, thank you so much again! This really was a good experience and I will recommend to anyone who is in need!

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    Transparency

    Reviewed Oct. 19, 2018

    Thank you for being clear about what will happen in the future and for give a relief about my financial problem. I really appreciate what you are doing. You are very professional and very honest to give a clear vision about my future.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 19, 2018

    The rep was very clear and thorough and made sure I understood everything. She also took the time to answer my questions and was transparent about the process. I was a little worried about being judged, but I didn't feel that at all, in fact I felt relieved in a way that I haven't in a long time.

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    Staff

    Reviewed Oct. 19, 2018

    Such a relief. Everyone was so kind and helpful. I am beyond thrilled and couldn't recommend this service enough. My debt was cut nearly in half and my monthly payments toward my debt was cut more than in half! I'm saving over $400 a month using this program and will be debt free in only 3 years instead of 30 years.

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    StaffProcess

    Reviewed Oct. 19, 2018

    We started this process scared, stress, and overwhelmed. After talking with the great people at National Debt Relief they gave us the tools to empower us to take care of our debt and not financially strain us. Truly thankful and excited for this next journey in becoming debt free!

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    StaffProcess

    Reviewed Oct. 19, 2018

    Smooth, nice and easy to understand every step of the way with the rep making sure I understood the process. Thanks. Now going back to fill the required documents and proceed as instructed with the creditors. It seems that NDR Personnel cares for our challenging situation and it is a valuable point. No one wants to be in such a disadvantage.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2018

    Great Service! I would encourage anyone in debt to call sooner rather than later. The Counselors were great, and did not make you feel as though you had failed. They gave one hope of righting the ship. Anyone who has customer service reps should emulate this method. Thank you, and godspeed.

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    Staff

    Reviewed Oct. 19, 2018

    My experience with Isaiah and Keith were wonderful. They were very helpful and extremely understanding and compassionate. They took as much time as needed to assist me with questions and concerns. I would recommend National Debt Relief to anyone in need.

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    Staff

    Reviewed Oct. 19, 2018

    We were so lucky to get a representative that made this experience seem so simple and easy! It takes a lot to come to the decision for help, and these amazing people have shown us that asking for help is OK! Thank you all so much!!

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    Customer ServiceStaffProcess

    Reviewed Oct. 19, 2018

    The process has been stress-free and easy to get through. The customer service team has been tremendous!!! From getting started to the welcome call. The team has made me feel positive about moving forward with the debt relief process.

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    National Debt Relief
    Response from National Debt Relief

    Marc, thanks for taking the time to share your experience with us today! We're glad to hear the process has been so easy for you! We'll work with you to make sure things continue to go as smoothly as possible.

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    Customer ServiceStaffProcess

    Reviewed Oct. 19, 2018

    Very streamlined process. People I've dealt with were very professional and helpful. The whole process was efficient and easy to follow. The follow-up with calls and e-mails made it extremely easy to keep up with the process and where I was in relation to it.

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    Staff

    Reviewed Oct. 19, 2018

    I have just enrolled but everybody I have spoken to have been very professional, knowledgeable, and helpful. They have made me feel a little more easy about my tough situation. Everyone has been very nice and I look forward to becoming debt free.

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    StaffTransparency

    Reviewed Oct. 19, 2018

    Both agents I spoke to were very nice and understanding. They explained everything to me so I would understand it. I appreciate not feeling bad due to being too far in debt. Never once did either of them make me feel ashamed.

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    Verified purchase

    Reviewed Oct. 19, 2018

    Misinformation. I was informed the vehicle which was repossessed would be subject to return. This is not the case as I was informed AFTER I signed the agreement. Due to this I will likely be canceling the program at this time.

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    National Debt Relief
    Response from National Debt Relief

    Hello William,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. This is definitely not a usual occurrence for our company. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

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    StaffTransparency

    Reviewed Oct. 19, 2018

    The representative [Charles **] is very clear. I think he did a good job of explaining everything assuring me that is going to better. He told me what to expect in the first 6 months. That's why I feel so comfortable talking to him.

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    Customer Service

    Reviewed Oct. 19, 2018

    Not a bad experience... but not as positive as I'd have liked... so many questions. Felt like I was digging myself into a deeper hole... and then to think I'm going to be deluged with harassment calls from creditors for 39 months... scary. Wonder if I've made the right decision.

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    National Debt Relief
    Response from National Debt Relief

    Hi Martha,

    Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching out shortly to better understand and hopefully resolve your specific concerns. You can also call us directly at 888-660-7427.

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    StaffTransparency

    Reviewed Oct. 19, 2018

    Everyone I was in contact with were very knowledgeable, very courteous and very professional. Explained every thing very well. There was no pressure to from anyone to persuade me to go through with this program. Thank you all for the help you have provided.

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    Staff

    Reviewed Oct. 19, 2018

    We stayed behind on a few credit cards and it was hard to catch up. I did a little bit of research and I sought a couple of places, and then I decided to go with National Debt Relief. Enrolling for their debt settlement program was easy. The program combined all of my stuff to where I have just one payment biweekly. It’s a lot easier that way. National Debt's reps have been great. They’ve made everything really easy. My payment plan is reasonable. Working with National Debt made my life a whole lot easier. I would definitely recommend them to other people.

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    Staff

    Reviewed Oct. 18, 2018

    I had a 20 minute discussion today with a lady at National Debt. I received 2 summons regarding CC debt. She continuously spoke over me and when I requested to speak with the attorney, she acted like she never heard it.

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    National Debt Relief
    Response from National Debt Relief

    Hello Jordan,

    We are sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shortly to better understand your concerns and hopefully resolve. You can also call us directly at 888-660-7427

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    Staff

    Reviewed Oct. 18, 2018

    My initial call was very cautious but after speaking with Ms. Anika **, I was sure that I had made the right decision. She was very professional and courteous. She made me feel comfortable. The Welcome Specialist Ms. ** also demonstrated true knowledge of her responsibilities.

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    Staff

    Reviewed Oct. 18, 2018

    Was very shaky at first as I have only heard of debt consolidation especially for this with very bad credit and financial standing. Oz ** went through all of the little details including the negative side of it which is more important than the positives for me. I am glad I randomly was connected to him because he seemed confident in his knowledge. The only thing remaining is for time to tell if everything is as good as Oz ** has made it seem. Due to that, it is only fair he receives the benefit of doubt and a perfect review.

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    StaffProcess

    Reviewed Oct. 18, 2018

    The experience was actually pleasant and wasn't as daunting as I thought it would be. Everyone was courteous and direct, answering any questions I had. The process was quick and efficient with no lag time in between. I would recommend to a friend or family member.

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    StaffTransparency

    Reviewed Oct. 18, 2018

    Everyone I have spoken with has been extremely professional and has helped talk me through everything and explained everything very well. I feel confident in my support and am very optimistic about getting out of debt through this company. Thank you for this opportunity.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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