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National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews

    Our review standards

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    • We require contact information to verify reviews come from real customers.
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    Page 147 Reviews 21675 - 21825
    Verified purchase
    Staff

    Reviewed Aug. 21, 2019

    It is a big relief to be able to consolidate my credit card debt. And not being turned away. The people at National Debt Relief are very courteous and patient when explaining and answering questions. I will be recommending to friends and family.

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    StaffTransparency

    Reviewed Aug. 21, 2019

    I found the interviewers to be thorough and professional. They went over every document and explained the meaning and asked if I had questions and reassured me that they would take care of everything in regards to settling with my creditors. I appreciate their diligence on my behalf.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 21, 2019

    I had a great experience with Jakeith ** today. Help me through the phone and I’m happy my debts will clear off in 32 month period. Also happy how I was attended step by step with documentation. Thank you team.

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    StaffProcess

    Reviewed Aug. 21, 2019

    They were very straightforward, and helpful. They were courteous, and helped walk me through the processes. They were able to save me a substantial amount, and I’ll have my debt paid off in a fraction of the time. The whole process was easy to follow.

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    Customer ServiceStaffProcess

    Reviewed Aug. 21, 2019

    The 2 people that I spoke with were very helpful and knowledgeable of your process. They made our decision easy and we’re able to answer all our questions. It’s awesome to think that we are going to be rid of our credit card in 48 months.

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    Verified purchase
    Staff

    Reviewed Aug. 21, 2019

    NDR Has a number 1, Customer Satisfaction in our book. They were very friendly, patient and professional. I would recommend NDR to anyone who wants to be debt free.. Thank you for all your support. Mrs. **

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    Verified purchase
    StaffProcess

    Reviewed Aug. 21, 2019

    I didn’t expect this process to be so easy and I feel a huge burden is being lifted. We were feeling so hopeless and disheartened. Now we’ll get somewhere and that feels so good. Other than letting ourselves get into credit debt I don’t feel like we did anything wrong but difficult things kept piling on us and now I see a light at the end of the tunnel. Edme ** was so nice and so informative and compassionate and I appreciate that. I was scared that I would feel ashamed and he didn’t make me feel that way at all. Thank you.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 21, 2019

    I called because I received a piece of mail about debt relief. I am going through a divorce and it’s made things hard to get POF off. Both Antonio and Karen who helped were great!!!! They were Very thorough, helpful, and sincere. They made it simple and easy, I didn’t feel uncomfortable or uneasy during this simple 20 minute process.

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    StaffTransparency

    Reviewed Aug. 21, 2019

    Everyone I spoke to was very patient, getting everything done in a timely manner, yet taking time to explain things when needed. I was pleased with their abilities to take care of my needs. They were very efficient in going thru each step, stopping to make sure I understood everything. I'm pleased that I chose National Debt Relief, the team made me feel important and concerned for my situation.

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    Customer ServiceTransparency

    Reviewed Aug. 21, 2019

    Outstanding customer service. Could not be more pleased with how my experience went with National Debt Relief went. Explained everything well and in depth. Was a little concerned at first because I never have been put in this situation. But everything flowed well!

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    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    Pedro made sure that I understood everything and went over every Detail. He was able to answer all my questions and put me at ease with this difficult decision. I’m ready to be debt free and take back my credit.

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    Process

    Reviewed Aug. 21, 2019

    We been struggling with our credit card payments for long time. We ask for help in my bank and they refer me to another company but I chose National Debt Relief, Because Kate ** was great and listen to my concerns, and guide me through the program.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 21, 2019

    Working with Kristoff ** and Andrew **, both gentlemen were knowledgeable throughout the initial sign-up processes and clearly explained the legalese of the situation. During our follow up Welcome Call we sincerely appreciated the knowledge and patience of your representative Sandra **, she promptly addressed a couple of outstanding concerns, made some minor changes and covered all the bases during our call - I vote to give that girl a raise!

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    Staff

    Reviewed Aug. 21, 2019

    I am very pleased and thankful to National Debt Relief for helping me get out of debt, which is a great relief to me. The service that I received from both of your representatives, Paul ** and Gloria ** was very professional, knowledgeable, kind, helpful and patient. Thank you, with much appreciation.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    Very informative. Answered all of my questions and very professional. National is going to save me a ton of moneys. Wish I would have done this sooner. It would have saved me more then what I incurred. Thank you For all of your help.

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    Verified purchase
    ProcessTransparency

    Reviewed Aug. 21, 2019

    Details were explained clearly on how the program works. Also was impressed that the process was completed in a day. Other than so many signatures needed that seems excessive the process went smoothly. Other than my credit is going to take a hit for at least six months I am glad I did the relief program.

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    StaffProcessTransparency

    Reviewed Aug. 21, 2019

    Very good information given and very clear. The 2 people l deal with very well informed and spoke very well. Didn't overtalk me like some company do. Want to thank them for all their help to understand the program. Looking forward to work with this company.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    Gabriel ** and the Welcome call staff was professional but kind and courteous. They made me feel comfortable and safe giving personal information over the telephone. I am pleased with the decision I made to work with National Debt Relief.

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    Verified purchase
    Staff

    Reviewed Aug. 21, 2019

    All questions were answered professionally, Eric ** took his time and was very informative and did a great job assisting me and providing with all the information. This is something I should of done years ago, and would of saved so much money.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    I had a great experience. The team was very detailed and extremely helpful. The phone conversations with each member were very helpful in explaining the entire program from start to finish. This made me feel more secure about my decision.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 21, 2019

    I feel so much better now that I reached out to NDR. Their representatives have been so nice while I was feeling my worst. I can't even explain the overwhelming relief that I feel now that I made the call to NDR and have a plan to get out of debt. Their explanations of the entire program have been easy to follow and easy to understand. Thank you for being there when I really needed help. When this is all said and done, I promise I will never need you again, lol, but so glad you are here for me now. Thank you!

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    Customer ServiceStaffProcess

    Reviewed Aug. 21, 2019

    Both representatives were helpful. I appreciate everything they did for me throughout this process. I will utilize the resources provided during the two calls. I was slightly edgy on my second call but the representative stayed professional. Thank you again.

    Jay

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    Customer ServiceStaffProcess

    Reviewed Aug. 21, 2019

    The process was so easy. All questions were answered before I even had to ask them. Everyone I spoke with was very nice and informative. Calling in was very easy as well. Happy I've made the first step in getting out of debt.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    My representative was very friendly and informative. By the end of the call, I knew more about my program and had confidence that my account will be handled in the best manner. I have all the information needed to get out of debt and will be calling and emailing often to keep the lines of communication open.

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    StaffProcess

    Reviewed Aug. 21, 2019

    I just enrolled into the program and I was honestly scared for a while thinking about any judgement being passed by enrolling into a program like this. But both representatives I've spoken with so far have been extremely helpful and kind and did not make me feel any less of a person because of the amount of debt I had. Now I am already so relieved and very excited to be a part of National Debt Relief!

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    StaffProcess

    Reviewed Aug. 21, 2019

    I thought this application would be more tedious, but Stephen and Angel were very helpful and very informative with the entire enrollment process. I appreciate their patience and making sure I understood everything they were stating. Thank you.

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    Staff

    Reviewed Aug. 21, 2019

    I was a tough sell so to speak. We hadn't fallen behind on our bills yet. We relied on the credit cards to keep from doing so. Our representative was the MOST professional yet compassionate individual. I researched 4 different companies and this was the only one that gave me "the warm fuzzies". Our experience thus far has been wonderful.

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    Staff

    Reviewed Aug. 21, 2019

    I spoke with Lindsay about my account this morning. She was gracious, helpful, and professional. Please keep her on staff. It was a wonderful experience. Her thoroughness and attention to detail left me knowing that I was in good hands.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 21, 2019

    Safia ** could not have been more helpful during this process. All questions were answered, and communication was excellent in all stages of the application. I am confident in how this handling of our large debt will help us move forward financially. She made a difficult decision easier and provided all the information requested.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    Mr. Joel ** was professional, patient, and treated me with respect and dignity. Debt Relief was a difficult decision for me, and Mr. ** was reassuring and compassionate. He is an invaluable asset to your organization. Pamela ** was also professional and friendly, as well as efficient as we processed the Welcome/Closing information. Both Mr. ** and Ms ** took their time with me, answered all questions to my satisfaction, and made this a favorable experience.

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    Verified purchase
    PriceStaffProcess

    Reviewed Aug. 21, 2019

    The representative with National Debt Relief was very helpful and respectful. Was able to walk through the whole process efficiently and effectively. The paperwork was not long to process and was placed into an affordable program. Hopefully my debt will be completed within the next 38 months or sooner.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 21, 2019

    In all business there are representatives there to get a check and share very little concern for the client. After speaking with Kay Maria and signing, two other people called me for the welcome call. They really confused me to the point of cancelling this assistance. Called Kay Maria and resolved all issues and call in an spoke with Ms. ** (Thanks a thousand times for your Help!) Back on board and ready to clear up my issues. Thanks to Kay Maria and Ms. ** you get the Oscar of the Day, Thank.

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    StaffProcessTransparency

    Reviewed Aug. 21, 2019

    This was an easy process and I would highly recommend it to friends/ family. Was explained well and they was very helpful! Understood our needs and met them and kept our payments low and manageable. Thank for all you have done.

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    StaffProcessTransparency

    Reviewed Aug. 21, 2019

    Josh took the time to walk me through the process and all paperwork. He patiently answered my questions and took the time to explain things until I felt comfortable. He listened to my fears and made me feel more at ease.

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    Verified purchase

    Reviewed Aug. 21, 2019

    Everybody was wonderful, no complaints. I truly believe overall made the best decision of my life. It's saving me thousands of dollars. I couldn't pick a better company. My mother had told me about this National Debt Company, she heard that it's really good so, I follow up on her advice. I can't wait to become debt free. I won't never get myself in a situation like this anymore. I believe in miracles by the end of the year that me & my son would be living somewhere happily ever after. I am thinking really big already. God is so good.

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    National Debt Relief
    Response from National Debt Relief
    Hello John,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 21, 2019

    I was very impressed with Qwan ** and the way he and the rest of the individuals working with me on my debt reduction treated me. They walked me through every step, made sure I knew they would be available to answer my questions day or night.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 21, 2019

    I was buried in debt from helping so many family & friends with their problems. Now, I have to think of myself, & get out of debt. I received a letter in the mail from your company. I called, & felt such relief! The gentleman that helped me name is Brazil. He was super! He explained things so carefully to me. I feel confident this will be my new start in life! Then, another day, a kind young lady spoke with me. Her name is Vanessa. She was very patient, & explained everything to me. Thank you so very much!

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 21, 2019

    The representative Clyde ** was very professional. He took the time to answer my questions and helped me feel I was going in the right direction to get my debt in control. I would recommend the program to others in need of assistance.

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    Verified purchase
    Staff

    Reviewed Aug. 21, 2019

    Entire app experience would be improved 50% if the docs you attach WERE IN THE PDF FORMAT THAT ALLOWS FOR ANSWERS TO BE DIRECTLY TYPED IN! My rep, Jonathan, is Superman in disguise. He went above & beyond expectations by seeking help from another department re: how to transfer my Word doc to PDF when I STARTED TO CRY FROM STRESS & DIFFICULTY with trying to use your forms.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    My first experience with NDR was embarrassing. The gentlemen I spoke with, Anthony **, seemed harsh and judgmental, this made me feel uncomfortable. Although, the second gentlemen I spoke, Oscar **, was extremely kind, understanding and more than happy to help. The gentlemen who returned my call after speaking with Mr. ** was kind and very patient with me. Mr. ** and the gentlemen I spoke with after him were very professional, courteous, patient and understanding. These two gentlemen made me feel comfortable admitting I needed help. Thanks so much for these two gentlemen.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 21, 2019

    Very professional and helpful! I was surprised how much I could save on my credit card debts. All the savings are amazing. Danny did such a good job explanations w detail.. Thanks! Best call I've made in a long long time..

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 21, 2019

    Both reps I spoke with were very helpful and seemed to care. I appreciate the way they spoke with me as to not make me feel embarrassed about the situation I have gotten myself into. From what has been explained to me. I think I finally have a way out of debt.

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    PriceStaff

    Reviewed Aug. 21, 2019

    The representatives were very helpful and friendly. They made me feel as if they had my best interest at heart. Most debt relief companies don’t have the customer’s best interest as a first priority. I would recommend National Debt Relief to my friends, family, and co-workers. I’m happy I chose National Debt Relief.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    I am very pleased with the service NDR has given me thus far. I found myself in a undesire-able position, but the customer service reps helped me understand my options and how best to move forward. Very happy that I decided to pull the trigger and get debt free :)

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    Staff

    Reviewed Aug. 21, 2019

    The lady helping me with the Welcome definitely was reading the script word for word. If you want someone better, hire me. But you must pay great income. I am a podcast, public speaker, and blogger. I know how to flow and word smith perfectly!! The guy Luis was a great & thorough sales person. Keep him and give him a raise!!!!

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    StaffProcess

    Reviewed Aug. 21, 2019

    Very informative and supportive. I'm excited to get this process going and pay off my debt. All my questions were answered and they made me very comfortable with this decision. I feel like I can contact them with any questions and support as we start this process. I'm a little nervous, but they do their best to put my mind at ease.

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    National Debt Relief
    Response from National Debt Relief

    Jennifer, if there's anything we can do to help ease your uncertainty, please let us know. Our Client Success team is always happy to review the program in detail with you so you understand how it works. Thank you for your review today.

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 21, 2019

    They were very helpful and explained the whole process. I’m confident that they are helping me the best they can!! I highly recommend them. Customer service was amazing! They answered any questions that I had and was very patient. I’m so thankful I found them!

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    StaffProcess

    Reviewed Aug. 21, 2019

    I was dealing with another company, but didn't feel like everything was up and up... Definitely feel much relief after talking with people from NDR, and so far. Very happy I have terminated other program and been accepted into NDR.

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    Process

    Reviewed Aug. 21, 2019

    We were very nervous to begin this program, but speaking with Daniel made our decision much easier. We cannot wait to overcome this chapter of our lives and begin the next one. We are still new to the program, but we are looking forward to what the future holds.

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    Staff

    Reviewed Aug. 21, 2019

    The experience was very helpful. I was given informative information. The information was helpful and help me make a decision. Both my agent and the underwriters made sure I understand the process and ask me many questions. I understood what my decision and how it was going to affect me.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    Our reps helped us tremendously, all our of our questions were answered before we asked them and they were a real pleasure to work with in this troubling time. If we would've know it was this easy to have peace of mind we would've called sooner.

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    National Debt Relief
    Response from National Debt Relief

    Sometimes, the most difficult of the process is the initial step but we're glad you got past that and called us. We're glad to hear that your enrollment went well. Thanks for leaving a review today, Samantha. We look forward to hearing more from you in the coming months.

    Verified purchase
    StaffProcess

    Reviewed Aug. 21, 2019

    Thank you for assisting me with what feels like a black hole. I only wish I would have stayed in the program the first time I enrolled. Chris and the Client Success Team were very helpful and understanding. I appreciate the assistance.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 21, 2019

    Great service great help. Overall great people over the phone. Not confused at all. Super happy with the customer service help. Amazing amazing. They explain detail by details. Wasn't confused at all. The two people I talked to are amazing.

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    StaffTransparency

    Reviewed Aug. 21, 2019

    Taiji ** was so AMAZING!!! Because of her, I found the debt relief that I was looking for. She answered all of my questions, patiently walked me through the process/terms and ultimately made me extremely comfortable about my decision. I wish I could give her 1,000 stars!!!

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    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    The customer service rep and on call rep were extremely nice and pleasant and made an uncomfortable situation a little more bearable. I hope to be debt free in about four years and to be able to live stress free.

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    Customer ServicePrice

    Reviewed Aug. 21, 2019

    It's going very well with National Debt Relief. The cost is worthwhile and the enrollment process was very easy. They're pretty prompt and always give me a call any time that they need to know anything or to be discussed. They definitely make the service pretty streamlined.

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    Process

    Reviewed Aug. 20, 2019

    I spoke with Marvo ** who was very helpful in explaining the entire process. We have been struggling to make ends meet so I am hopeful that this plan works for us. I hope it goes as easy as it sounds.

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    Staff

    Reviewed Aug. 20, 2019

    I was scared at first but I really think I made a good decision going with National Debt Relief. The reviews help me make my decision to give them a call. After speaking with one of the reps I felt that they wanted to help me.

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    Customer ServiceStaff

    Reviewed Aug. 20, 2019

    Great customer service provided by both people I spoke on the phone. Lisa was very helpful at answering all the questions I had, and explaining in detail how making this decision was going to help me in the near future. When I received the welcome call, Chantal was just as helpful. She went over every detail and provided additional information.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 20, 2019

    Qwan ** was a great help in getting me set-up and guided me through everything and explained it well. Vanessa ** did my welcome call and explained everything again and guided me through that portion. These two people are awesome on the phone, were clear, concise and well spoken. Breath of fresh air. Now I need to work in the program a few months to review the actual program I signed up for, but if it's anything like the beginning I feel confident I will succeed. Thank you.

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    Staff

    Reviewed Aug. 20, 2019

    I was extremely skeptical of using any of these companies but so far the experience has not been bad. I read the reviews online and it seemed like a good program. The staff was friendly and knowledgeable. I am looking forward to seeing positive results.

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    StaffProcess

    Reviewed Aug. 20, 2019

    The Debt Relief program was stress free and we had great experience. Everyone we talked to was very kind and gracious. Would recommend this service to friends in the same situation. Melodie ** was really great to work with during this process.

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    StaffProcess

    Reviewed Aug. 20, 2019

    Needed help with our financial situation, but didn't know where to turn. Looked up companies on-line, read good reviews on National Debt Relief (NDR) and my wife and I decided we would call NDR to find out how we could get relief from our financial mess. We were pleasantly surprised at the positive handling of our situation and also that they could help and we would be in a much better financial state once we completed the program.

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    Staff

    Reviewed Aug. 20, 2019

    Jay ** was who I spoke to on the first contact. Very professional and never talked down to me. We have tried to do our best since 2016 when this all started going down hill. Please know how great it is to have someone treat you with respect.

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    StaffProcess

    Reviewed Aug. 20, 2019

    The people who helped me were so polite and informative. They made the process quick and painless. They helped me more than they know. I know I have two years left, but knowing I got the ball rolling I can now sleep at night.

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    StaffTransparency

    Reviewed Aug. 20, 2019

    I talked to Greg ** and Howard from the success team and they were very detailed with providing information with me. Greg not only told me about my best options but he also explained to me why the other ones would not be my best options. I felt very welcomed and will recommend NDR to people. Keep up the good job!

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    Customer ServiceStaff

    Reviewed Aug. 20, 2019

    I love that Jay explains everything to me when I first called. The welcome team did a great job and and walking me through all the steps. Glad to finally be able to breathe. I was kind of worried about doing this at first but I need to help take care of my mom so I thank you guys so much for helping me out.

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    StaffProcess

    Reviewed Aug. 20, 2019

    It is get relief to able to get my debt taken care and Chuck ** helped go through the process. He was was very understanding and helped me through it all. I would recommend anyone going through debt to get with program. I wish I would have done this years ago.

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    Verified purchase

    Reviewed Aug. 20, 2019

    Cathy contacted me after I had submitted an online inquiry. My situation was out of the ordinary, and we worked through everything. It didn't take long for approval and we got everything reviewed, signed, and finalized. I can breathe easier now!!

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    Verified purchase

    Reviewed Aug. 20, 2019

    Quick and accurate service. I’m glad I was able to find this service. I would recommend them to anyone going through hardships with their finances. National Debt Relief will help me get over this hurdle in my life. In 36 months I will have my debt paid and be back to normal. Thanks NDR!

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    Verified purchase
    StaffProcess

    Reviewed Aug. 20, 2019

    It was stress-free experience with both service specialist, Armani and welcome specialist. Open and honest and very thorough regarding the program details and options. Glad I started this journey and feeling bit less stressed knowing that I have plans and people supporting me on this.

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    Staff

    Reviewed Aug. 20, 2019

    I was completely impressed with the professionalism and expertise of Kay ** as he shepherded me through every detail of the application process. It was a pleasure working with someone who obviously enjoys his job of helping others get out from under crushing debt.

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    StaffProcessTransparency

    Reviewed Aug. 20, 2019

    Taiji and Nancy were very professional as well as compassionate during this grueling process. Taiji was extremely helpful in setting up my account. Nancy explained my responsibility well and to my understanding. I am relieved by their kindness and sensitivity to my situation. I also enjoyed Taiji's sense of humor.

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    Staff

    Reviewed Aug. 20, 2019

    So far everything has been Professional. Waiting to see what my Creditors will have to say. And how bad this will do to my credit. Interested in seeing how smooth this will hopefully go. Let you know as time goes on!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 20, 2019

    Very professional. Detailed helpful information. Took time to explain. Quickly responded to my issues. Explained every line by line into detail. Made me feel comfortable and at ease. I would recommend National Debt Relief to anyone. Great customer service. Very polite.

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    Customer ServiceStaff

    Reviewed Aug. 20, 2019

    It was a good experience. Everyone is nice and is telling me all the info I need. They have let me know about my payments what happens if I don’t make my payments. Help me complete signatures, dates, payment options. He told me about legal actions of the creditors and so forth and so on. No attitude and they were there through everything with me.

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    Customer ServiceStaff

    Reviewed Aug. 20, 2019

    The response time was quick. The associates was very nice and helpful explaining all the documents that my husband and I had to sign. They were very professional at their job. I would definitely recommend to my family and friends.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 20, 2019

    All people I have spoke to so far are very nice and answer any question I could have. They explain in detail how the program works. They know what they are offering and give us the reason why to choose them to help us with our debts.

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    Process

    Reviewed Aug. 20, 2019

    So far I'm happy with the program and the help from this program that I have received. Looking forward to being debt free. It take a load off me as these bills are taking my life. Debt relief is exactly what is needed so thanks for all your help.

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    Customer ServiceStaff

    Reviewed Aug. 20, 2019

    Great service and customer service was very informative. I am so glad I signed up. I will recommend any friend to this company that is in debt. Brandy ** was so professional, detailed and so helpful. She is an asset to your company.

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    Customer ServiceStaff

    Reviewed Aug. 20, 2019

    I was assured by Brian this was the best step for me. At first I was a little unsure but he gave me enough info for me to understand this was the best way to go. The next steps the creditors were going to take was going to be taking me to court and the continued harassing calls was too much for me. I just had to give National Debt phone number and address to the creditors. Thank you so much.

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    Staff

    Reviewed Aug. 20, 2019

    Just wanted to thank you for reassure me that it is fine and you're there to help me not hurt me. Very curious and caring. I am scared but they reassured me they would be there every step of the way to help me.

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    StaffProcess

    Reviewed Aug. 20, 2019

    National Debt Relief was very helpful in guiding me through this process. The team was thoughtful and understanding of my situation and devised a plan that I could work with while saving me money. I would highly recommend this company for anyone who has credit problems.

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    Customer ServiceProcess

    Reviewed Aug. 20, 2019

    I just signed up for this service after trying to get myself out of unsecured debt. I can only review the entry process. Heads up, it's a long couple of phone calls. But, that made me more at ease that this isn't just a click and forget program. While explaining everything there will be things they say that might scare you, but just like going in for a surgery, there are always risks, but not getting it is worse than the risks. They appear to be tops in their game and I'm confident once the settlements begin it's going to be a relief.

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    National Debt Relief
    Response from National Debt Relief
    Hello Brian,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.

    Verified purchase
    Staff

    Reviewed Aug. 20, 2019

    Both Roy and Bell, I believe, was the welcome committee representatives name, were very detailed in describing all of the details and answered all of my questions efficiently. They were friendly and patient with me. Thank you. Debbie

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    StaffProcess

    Reviewed Aug. 20, 2019

    All parties were professional and did a great job. They made me feel at ease during the whole process. I will not hesitate to recommend your services to others. It is a great relief to know someone is helping me with this financial burden. Thanks very much...

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    Customer ServiceStaffTransparency

    Reviewed Aug. 20, 2019

    Wow. What a great experience so far. Everyone has been so nice and understanding!! They have took the time to answer my concerns and explain everything to me in detail. It's going to be a scary process because I haven't been late paying a bill in years but I'm putting my trust in you all. Thank you so much!

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 20, 2019

    Overall process was very efficient and professional. My contact Yeasha was personable and efficient, the process was much more efficient and thorough. Electronic communication was clear cut and I was walked through every article in the agreement. Would highly recommend to family if needed.

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    StaffProcessTransparency

    Reviewed Aug. 20, 2019

    So far I have been pleased with service. ERIC ** was very clear about what is offered and explained the program in detail. When I had difficulty getting paperwork submitted my questions were answered quickly by the person who answered.

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    Staff

    Reviewed Aug. 20, 2019

    Everything was detailed very good, all questions were answered in a polite and professional way. The work was completed fast with no problems. I would recommend them to anyone I know in the same situation. Thank you for all your help.

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    Customer ServiceStaffProcess

    Reviewed Aug. 20, 2019

    Due to the quickness in the response from one phone call it was a little overwhelming. There also was a bad phone connection (on my end) and it made hearing and understanding a little difficult. All in all we got through everything eventually and I am pleased I made the call. The representatives I talked with seemed to know what they were talking about and made the process work.

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    Staff

    Reviewed Aug. 20, 2019

    Sagid and Katelyn were both very helpful. I appreciate the kindness they both showed. This is a difficult time and I so needed the help. Although I am nervous about going forward I know it is what I need to do.

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    Customer ServiceStaff

    Reviewed Aug. 20, 2019

    We found ourselves in a debt situation that we could not fulfill our obligations and it seemed hopeless. We searched online for help and National Debt Relief seemed the most reputable and, from the first phone call we made, the company really cared. They made no judgments, only help offered in a very sincere manner. Thank you!

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    Staff

    Reviewed Aug. 20, 2019

    My experience so far has been great in joining the NDR and hope after the end of it I will be very happy with the outcome of my credit. Kenny and the team is great. I just hope I can add this last account.

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    StaffProcess

    Reviewed Aug. 20, 2019

    Had a wonderful experience with your representative name Josh. He went above and beyond the Call of Duty to help me with this process. If this process go as well as I think it is. I would gladly recommended to my family and friends. THANKS Again.

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    Reviewed Aug. 20, 2019

    I think this is an excellent service. My mom recommended this service to me. I hope to continue to pay for service. I hope it will relieve me of my credit card worries. This is a completion of my application. Thank you for the opportunity so far. Excellent program for debt relief.

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    Reviewed Aug. 20, 2019

    Is a good program but is that first time for me. I hope will be good like the tell thank you and god blessed you guys. I hope in the future I will tell all my friends how need help like me about the program. Thank you guys. Wani

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    Staff

    Reviewed Aug. 20, 2019

    Hello, Needed to say all staff so far have been awesome! Thank You very much for helping my self and my Family become Debt-free again. We look forward to working with your team to solve all issues we are currently facing. Thank You, Joel

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    Reviewed Aug. 20, 2019

    I found out, after being with the company for over two years, that they have a minimum amount required for adding it to your balance. Even though you tell them about all of your debt and they have access to it, unless you specifically comb through each line they could be leaving something off, due to that rule. However you do not inquire as to why the amount was left off, they do not have tell you. Now, for a bill that was $250, I owe well over $800 and facing wage garnishments. They do not tell you everything upfront and with further inspection, found out your "savings" mainly go to paying the bill for their "services", you really save nothing and they really do not protect from anything.

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    National Debt Relief
    Response from National Debt Relief
    Hello Tiffany,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

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    StaffTransparency

    Reviewed Aug. 19, 2019

    Great service, really did a great job with telling me all info and getting me a better understanding. I thank you for the awesome service and I have a clear vision on my debt and what I need to do to fix things.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2019

    Updated on 02/13/2020: So far, I’ve had three settlements done, and they should be paid off by June, which is good ‘cause I’ve only been in the program for six months. And they have been in contact with several others. That’s a good thing so far. The only thing is I like to stay on top of things and they can improve by doing more calls that will let you know what’s the status, or, “We reached out to this person or that person.” But I did speak to a couple of representatives. There are so many that they work with, it’s hard to make those phone calls.

    The person who helped me in the enrollment process was very patient. When I asked her to call me back two weeks later, she always called back in that time. She wasn’t very pushy. She understood I was trying to figure out all my options before settling on what I wanted to do, and she gave me all advice and any information that I requested and required.

    Original Review: I was very hesitate and worried about giving up my credit card but the more I spoke with individuals with the team I feel better about my future. I look forward to being debt-free and having a better control over my finances.

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    Staff

    Reviewed Aug. 19, 2019

    I want to thank your two representatives, they were very articulate and sincere with their effort to try to get us approved. They were both very informative and friendly with us. I want to express my gratitude and appreciation to them and your organization for helping us get back on the road to financial security.

    Sincerely,

    Nimo

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    Customer ServiceStaffTransparency

    Reviewed Aug. 19, 2019

    I had a good attention, professional service, clear and very good explanation. Quick respond and give enough time to explain and clarify all the questions. The customer service representatives were friendly and professional. I am very happy with the customer service I received today. Thank you very much.

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    Staff

    Reviewed Aug. 19, 2019

    Received a magnificent information about service. The people who attended me know their work well. I have been very grateful and surprised with the service.

    I consider I have made a good choice in working with NDR and I'm sure that I will recommend NDR to other people and friends.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 19, 2019

    My representatives, Richie and Viola took the time to explain everything to me. I felt so much better when I got off the phone after enrolling. They were accurate and made me feel like everything is going to be okay and the process was very easy. I trust that I am working with a credible company.

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    Verified purchase

    Reviewed Aug. 19, 2019

    I am very pleased with the help I received today. They checked my credit report and explained what credit cards would qualify. They walk me through the agreement. And later an agent called me to verify my information. It was a very pleasant experience.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2019

    Have a great customer experience with them. Both of the customer service Reps help me out today and answer all my questions. I think I can have a stress relief now and no more headaches. I am glad I made the decision to call them. Great company!

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    StaffProcessTransparency

    Reviewed Aug. 19, 2019

    Just a short appreciation note to Nate ** for his professional, informative and patient guidance. Mr. ** took us through the whole process, beginning through end and answered questions with frank responses. As such, we feel comfortable with our decision and look forward to a commitment to be debt-free. Thank you!

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    Verified purchase

    Reviewed Aug. 19, 2019

    I had the best service in explaining the subject to me by your member. Thank you. I definitely chose the right group to assist me in my debt relief. I would recommend this company to anybody interested in getting debt relief.

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    Staff

    Reviewed Aug. 19, 2019

    Both Markus ** and Viola ** were very professional and knowledgeable - patient and helpful although I was not given or assigned an Order Number. Not much else to add to these comments but want both Markus and Viola to be to made aware of my thanks for their assistance.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 19, 2019

    Above and beyond what I could have asked for, friendly, helpful, and answered all my questions. I would recommend them anytime. They walked me through every step and explained any and everything I asked. The male was willing to work with me and the female that confirmed the call was very precise with her job.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 19, 2019

    I received help from Terrance **. He was very helpful and explained everything to me in detail. I also talk with a man from the welcome team. I did not write his name down. He too was very helpful. I hope when I call I get the same support from your Customers Service.

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    Staff

    Reviewed Aug. 19, 2019

    Your customers' service represent was outstanding and very professional. I really appreciate your company for assisting me in getting back on track with my financial. I would recommend you to a friend and family. I’m back on the right path because of the opportunity you are assisting me with. Thanks for your help.

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    Customer ServiceProcess

    Reviewed Aug. 19, 2019

    Dianna and Lisa both made me feel very welcomed and secure in this process! I was very nervous to call and start the process but they made it so easy and nonjudgemental in any way. Great customer service. Thank you guys!

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    Staff

    Reviewed Aug. 19, 2019

    I was skeptical until very professional Steven ** guide me step by step, made me to trust him, to follow his advice. The next person was Mona **. Very pleasant and yes professional too. I hope today it is a lucky day. I was scammed by American Credit Security Florida losing 10,600.00.

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    Staff

    Reviewed Aug. 19, 2019

    Somewhat happy I made a decision however I am taking a credit hit on my report hopefully it is worth it. Time will tell in the future. The agent was very informative polite and helpful also Mr. **... thank you.

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    Process

    Reviewed Aug. 19, 2019

    It was a simple and easy process and has helped me get the ball rolling on getting out of debt. I am very thankful to Mr. Dan ** who helped me through the process. It made it very easy to understand the process and what the next steps are going to be through the program.

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    Customer ServiceTransparency

    Reviewed Aug. 19, 2019

    I have read some mixed reviews about how the service is good at the front end and then trails off at the end. I don't know if it's because of poor communication, so I have made an effort to make sure I have good communication and NDR has been very helpful along the way and has done what they have said they would do.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2019

    Just started with the process of my debt relief. Marvo is very helpful, give me hope and alleviate the stress that I suffer every day. Nancy in access team very courteous. She is very honest to answer my question the best that she can. Thank you.

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    StaffTransparency

    Reviewed Aug. 19, 2019

    The first time they responded to my online request, the gentleman was very kind, patient, and clear in his explanations. He also was reassuring and obviously experienced. When we finished, I felt very comfortable with my decision. He also explained that I would get a welcome call to go over details to make sure everything was accurate. I just completed the welcome call. Although it was a different young man, he, too, was very professional and precise. This has been a really positive experience.

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    Reviewed Aug. 19, 2019

    Did a great job with the me set up and comfortable with the payment for the companies. They both did a good job with the information and get me the best payment and help me with payment to be set up for them.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 19, 2019

    I applied online to an ad for National Debt Relief, they responded within minutes of me replying to the ad. Johnathan ** was fantastic and so helpful and walked me through every step of the process, and Javier who did my welcome call was just as great. My stress level was dramatically decreased in the hour or so in dealing with your highly trained staff. Thank you so much.

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    StaffTransparency

    Reviewed Aug. 19, 2019

    I had no problem understanding the stuff said. Everything was explained good. The people explained everything to where we could understand everything. I feel this will help us to pay our other bills faster. Thank you all for the help.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2019

    I called the customer service center on 8/19/19 and spoke with Angelique. She was very kind, thorough, and patient with me! This is the kind of service I wish I could receive whenever I call a customer service department. I truly appreciated her help!

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    Customer ServiceStaff

    Reviewed Aug. 19, 2019

    It was absolutely wonderful to talk to such a professional staff. It’s already a stressful situation to have to deal with and dealing with bad attitudes is the last thing you need. I was pleasantly surprised to hear such lovely people on the other side of the phone every conversation I’ve had thus far.

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    Staff

    Reviewed Aug. 19, 2019

    Everything went very well. I am happy to be involved with this company to have this debt taken care of so I can start my life over. The people I have talked to have been very supportive and understanding of my circumstance with my divorce. I appreciate all the help and look forward to working with you all.

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    StaffProcessTransparency

    Reviewed Aug. 19, 2019

    I was very pleased with the kindness and promptness of the team. They explained everything in full detail and made sure I understood everything. They answered all my questions and was very understanding with my privacy of this matter. I feel comfortable that they will make this process as easy as they can.

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    Staff

    Reviewed Aug. 19, 2019

    Hello and Thanks to Sharde and Montrice for the tretment!. Though I'm new on this matter, I had a very nice and comfortable guided experience while learning the possible up coming. The agents mentioned above were calm, knowledgeable, funny and helped me to have confidence. How the program will work?, we'll see during the next couple of months or so. I dislike what I have to do; no choice, but I'm happy I have National Debt Relief and their team to help. B.

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    Staff

    Reviewed Aug. 19, 2019

    The two individuals I spoke with, Chanel ** and another young man, regarding NDR services were extremely helpful in getting all my information and making sure I completely understood what I can expect from NDR and what's expected of me. They put me on the correct road to total debt freedom.

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    Staff

    Reviewed Aug. 19, 2019

    My initial experiences (2) 8/17/19 and 8/19/19 have been very positive. I have not felt rushed and have found personnel willing to be patient with questions or when not understanding directions. I am also impressed with lack personnel not being pushy.

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    StaffProcess

    Reviewed Aug. 19, 2019

    Valentine was very professional and informative. Process went smoothly. Was very understanding of our situation. Did not make me feel ashamed of my debt problems. Was a fast process and will save us a tremendous amount of money and embarrassment in the future.

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    StaffTransparency

    Reviewed Aug. 19, 2019

    You were understanding and supportive. You explain everything to me and very kind. You help me thru a really bad time so thank you. I'm grateful that I saw your ad and reached out to you for help. I will pass on to my friends your information so you can help them.

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    StaffProcessTransparency

    Reviewed Aug. 19, 2019

    It was very nerve racking at first, but everyone I spoke to calmed me down & explained how the program works. My questions were answered in a polite manner & my fears were relieved. I’m now on my way to being free from debt!

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    StaffProcessTransparency

    Reviewed Aug. 19, 2019

    Ruben was so friendly and made me feel comfortable through the whole process. He explained everything as many times as I needed him to. He went through every aspect and made me feel good going forward that I can reach out to him at any time if I ever have any questions, etc.

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    Customer Service

    Reviewed Aug. 19, 2019

    I am hopeful that this program will actually work and get me out of this mountain of debt. I was very pleased with Sam on the initial call that I received. My welcome call hopefully answered the rest of the questions that I had?!

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    Customer ServiceStaff

    Reviewed Aug. 19, 2019

    My phone call with Kirk was very reassuring, you can tell he really cared. The second phone call with a girl whose name starts with a "T" was a little stressed, she seemed to be nervous, but overall my whole experience was very good and I would recommend this company to my friends and family.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 19, 2019

    It took me a couple of months before I could actually qualify to work with National Debt Relief. Both of the representatives that supported me were excellent, kind, considerate of my situation, and able and willing to answer any of my questions and wait until I was able and ready to commit. I feel I'm in thorough, transparent, kind, and trustworthy hands!

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    Customer ServiceStaffProcess

    Reviewed Aug. 19, 2019

    National Debt Relief had the better reviews and seemed more legit than the other options. And they've been fantastic. They've been very helpful and have helped me out a lot. The enrollment process was pretty easy. I submitted information online, then someone contacted me, and we went over the rest of the information that they needed to do their processing. And then we got started, and figured out how much I would have available to work with them each month. The payment plan is much more manageable than what I was trying to do. Every time I've called them, they're very nice and respectful and helpful. It's never been a bad phone call. The process is pretty easy to understand right now. I have a year or less left, and a lot of my issues has been settled already. I've recommended National Debt Relief to a friend, and she is also using them now.

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    Staff

    Reviewed Aug. 18, 2019

    Embarked enrollment, first step of long journey of lengthy program. So far, it makes good sense, as I review pertinent documents, its terms and policy, with enrollment agent and Welcome Call. Like the team work system. Look forward good results of debts settlement every step of the ways in progress.

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    Staff

    Reviewed Aug. 18, 2019

    After the loss of a job, I was very nervous about doing this but knew I had to do something to get out of debt. Micah ** was knowledgeable, kind, understanding. I would definitely recommend this company to my friend and family.

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    StaffProcess

    Reviewed Aug. 18, 2019

    All persons I was in contact with were knowledgable, courteous and addressed all questions effectively. Excellent experience. The program that NDR offered was superior to the program and deposit amounts that had been provided by my previous relationship. The graduation period was the same.

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    Process

    Reviewed Aug. 18, 2019

    National Debt Relief is the best so I went with them and the enrollment process was easy. I’ve had a lot of interactions with their negotiator, too. They have stayed in contact with me through the whole process and they were very good working with me on the payment plans. I’m in the process for about eight months now and everything is good.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 17, 2019

    Overall experience has been professional and thoroughly explained. They also expedited the process. After my first call, I can tell this is a company that I can trust. I also like the idea that they conduct business in my State. Thank you.

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    Customer ServiceStaffProcess

    Reviewed Aug. 17, 2019

    Everything was great and down to the point, would recommend it to family. Welcome call was also very down to the point. I would highly recommend this to any family member to apply for this program, very nice people and helpful also.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2019

    TO WHOM it may concern, we the ** would like to thank this great team for making us feel very welcome. THEY WERE very professional, and outstanding. I will be referring people who need help to definitely give you guys a call.

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    StaffProcess

    Reviewed Aug. 17, 2019

    Chris ** was very thorough. Ms. ** as well. While this is not something I wanted to do, I am relieved and grateful for the dignity and respect your representatives exhibited towards us. I would definitely recommend this program to a friend.

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    StaffProcess

    Reviewed Aug. 17, 2019

    Everyone answered my questions and never made me feel bad, silly or anything since this was a difficult situation for me. So far everything was very professional and helpful. There were several professionals to double-check the process and make sure no mistakes were made in entry or understanding.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 17, 2019

    My experience with your customer service registrants was very pleasant and encouraging. They explained in detail the process and were very thorough. They helped relieve my anxiety with what will occur in the process. Appreciated their knowledge and consideration of questions. Very patient during the process. Explained the procedures and how to deal with creditors. Helped me to realize the benefit of this type program.

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    StaffTransparency

    Reviewed Aug. 17, 2019

    This process is easy and NDR is very transparent and informative about how they can help you. The staff that I dealt with gave me confidence that they can help me with my situation and assured me that I could manage my finances better.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Aug. 17, 2019

    They did a good job in explaining the services and resources that they will help me with in the program. The starter package and online support has been good in tracking and understanding every process as it happens. Th on the phone help was good as well in setting up my account. I hope that as time goes on that the program helps me get out of all my credit card debt and on my way to being debt-free.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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