National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed Nov. 10, 2018
National Debt Relief is helping me work on paying off my credit. Mostly they were credit cards, and there is a little bit of medical stuff. They call on some of the people that I owe and negotiate with them. The program is going slowly but surely. The payment plan seemed a little bit too high, but it is what it is to get some of the credit down off of me.
Reviewed Nov. 9, 2018
This was real easy and the rep was very helpful. She explained everything and did not move forward until I told her I understand. Fast and quick for a reply and any question I had was answered. Made me feel like this program will truly help me.
Reviewed Nov. 9, 2018
I am happy I made the call to National Debt Relief! The service was friendly and answered all my questions. They explained their program to me and what they hoped to accomplish with me to get debt free! I feel like a weight has been lifted off my shoulders and would highly recommend National Debt Relief services.
Reviewed Nov. 9, 2018
The guys who helped sign me up were very helpful and answered all my questions with no hassle... within the first 2 days walked me through everything and got me signed up and approved for the program... looking forward to becoming debt free really soon... all thanks to National Debt Relief.
Reviewed Nov. 9, 2018
This team was awesome! They answered every question I had and gave me peace of mind to help me on my journey to becoming debt free. I appreciate the time they spent with me going over all my questions and concerns.
Reviewed Nov. 9, 2018
Chris ** help tremendously with thoroughly explaining and going step by step with the process. I will definitely refer someone because of the experience I had. I believe after talking with Chris this will be the best decision for my financial freedom.
Reviewed Nov. 9, 2018
Just started with this company, friendly, supportive, professional. My initial contact was Addie **, and she helped me with understanding, and then checked to make sure I understood. Highly recommend. The process was quick with as little stress as possible.
Reviewed Nov. 9, 2018
Great experience. Everyone was very nice and helpful. Would recommend many people. Feeling relieved that I can pay my debt and save my financial future. Saving me from filing bankruptcy and suffering years of bad credit. This program, I am sure, will be helpful to many people especially with today's economic uncertainty.
Reviewed Nov. 9, 2018
I appreciated the thorough walkthrough of the program. All my questions were addressed in detail that were not previously addressed. I like the additional incentive at the completion of the program. Getting my credit back on track can be stressful and discouraging, but having the experts to assist with the burden makes a difference.
Reviewed Nov. 9, 2018
Went a little fast and I had to stop her to be sure I understood. Perhaps you could get Welcome call to slow down and take more time for client to absorb what is said. She was willing to go back and explain when I had to ask a question but slowing down could help.
Reviewed Nov. 9, 2018
Both my reps, Aurie and Josh were extremely understanding and helpful. Debt is not an easy thing to accept, but they didn't shame me for it or judge me for it. Sometimes life happens and credit is there for a reason. I am so thankful for National as this will give me a new start and I can see the light at the end of the tunnel.
Reviewed Nov. 9, 2018
The only thing I can say so far is that everyone has had lots of patient with me, trying to explain to make me understand how things work. So I'm going to let them do their job. Hoping that it will have a happy end.
Reviewed Nov. 9, 2018
Everything was explained thoroughly and all my questions were answered. I'm hopeful this is exactly what our family needs to alleviate the financial burden we have accumulated. Circumstances aren't always ideal when trying to find a way out of debt but NDR seems to be the right solution for us.
Reviewed Nov. 9, 2018
Excellent service, fast response, and accurate info. Keep the good service up! It would be good if your site could have a "Fee" column next to the "Settlement Amount" column to save human resources. Poor design of your survey forms.
Reviewed Nov. 9, 2018
The representative was professional and very clear about the matter discussed, it was easy to understand and to follow and her description of the program was excellent. She was also very patient responding all my questions as well as very well mannered in her diction and reading.
Reviewed Nov. 9, 2018
As soon as I inquired about this program they contacted me immediately. They were very professional and really helped me begin my journey to become financially secure again. The process is quick and user-friendly. I am excited to work with them.
Reviewed Nov. 9, 2018
From my first call, I was impressed with the customer service of the initial contact. Everything was made easy to understand, and I look forward to resolving my issues with the company. My account manager, Chris, was awesome and it was a pleasure speaking with him.
Reviewed Nov. 9, 2018
So far this has been a great experience. All the representatives have been really helpful. I am hoping that this process will be successful for me going forward. I like the electronic assistance and this has made the process very easy.
Reviewed Nov. 9, 2018
Satisfactory customer service experience and staff show knowledge and experience at job. I am hoping to benefit from this program, so that I can confidently refer other people that may benefit from similar program. The money I hope to save from this program will definitely be put to good use.
Hello Olakunle,
Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.
Reviewed Nov. 9, 2018
I have had a great experience getting started with my debt relief. Everything has been explained well. I look forward to working with National Debt to resolve all of my debt in order to start over with my finances. Thanks.
Reviewed Nov. 9, 2018
Hi! I did talk with Josh ** at National Debt Relief company and got a very accurate info about how to get rid of my credit card debt. He was ultra professional, sincere and very, very helpful and attended all my requests included on postponing the signature of contract to next day, giving me space and time to read well and make a knowledgeable decision. Thanks, Josh for all your help and caring.
Reviewed Nov. 9, 2018
Great customer service. Very thorough. I would recommend others. Quick response. Communicated the debt relief program well. I am looking to continue to have excellent service during my years in this program. I appreciate Teddy ** and the representative that helped with the Welcome package.
Reviewed Nov. 9, 2018
It was a lot of information at one time to understand. I was explained anything I didn't understand and assured I was doing the right thing. I'm looking forward to our journey on keeping my credit in good standing. You've made me feel confident.
Reviewed Nov. 9, 2018
Marciano and Ed (the talking horse, as he referred himself), made my experience with enrollment so easy. They both are very knowledgeable about the program, and welcomed my questions and concerns. Thank you so much for the pleasant experience. You two really put me at ease. I will definitely refer all who need help with debt to your business, just because of my experience in superb customer service with the two of you. Thank you so much again, you truly don’t know the weight you have taken off me.
Reviewed Nov. 9, 2018
So far my experience with National Debt Relief has been positive. I was a nervous wreck to reach out and start the debt relief process but after speaking with the great customer service reps at NDR I feel much more relaxed and informed about everything.
Reviewed Nov. 9, 2018
I had not been paying on a couple of credit cards and I wanted to resolve that debt. I went with National Debt Relief as I saw some good reviews about them while searching through Google. I went through a debt consolidation program with them and the enrollment process was quick and easy. I had a conversation with a gentleman and he broke down the process for me. He then set up a monthly payment plan that would work for me. This program made it easy for me to have one monthly payment and it was stress-free. The payment would go into one account where I don't have to worry about the people at NDR negotiating for me or on my behalf. They send me periodic emails, letting me know what debt they've negotiated, and if I agree to those terms or whatnot. Phone calls would work, but I see that in today's society, email is a lot more convenient.
I don't have enough time to go on the portal as much as I should, but I do wish people would contact me from there, to let me know where I am in the process. I would like more information on that. But other than that, the cost of their service is not much at all and I understand that I'm paying a lot for the debt relief itself. Everything has been good with National Debt Relief.
Reviewed Nov. 9, 2018
Everyone I have come in contact with has been helpful and very nice. The instructions have been accurate and easy to follow. I also like the fact that we can adjust the payments to pay more or pay less, that it depends on the situation.
Reviewed Nov. 9, 2018
They went beyond and helped me with my credit issues and talked me through it 100% and were always there to answer any questions! I went through a huge hardship in life! And they were here to help me fix it and get through it!
Reviewed Nov. 9, 2018
The customer rep made me more comfortable with my decision as she answered all my questions thoroughly. All my uneasiness vanished with more information that was given to me. She reassured me that I will be guided through the whole process with a lot of support. I'm glad I signed up for this program.
Reviewed Nov. 9, 2018
Karen and Jaison were very helpful and explained everything very clear and well. I would recommend this company to anyone. They explained every step of the process well. Jaison had no problem repeating each step again. Karen did a very good job on the welcome call and made the process smooth.
Reviewed Nov. 9, 2018
Had a great phone call with Ricardo. He explained thoroughly everything to me. Took his time to make sure I understood everything. Was so patient with me as I had several questions for him to answer. I couldn't of felt more at ease with this whole process. Ricardo was fantastic and sympathetic. So thank you for that.
Reviewed Nov. 9, 2018
I truly appreciate the service provided here, it is truly life-saving. Sean ** and the person that provided the Welcome Call (I did not catch their name) were both helpful and kind. Thank you both! I have a friend in a similar situation and I am immediately recommending her to this service! Thank you again.
Reviewed Nov. 9, 2018
It was a lot easier than I thought it would be. Both men were very personable, answered my questions clearly, and were very helpful. Scott went through the agreement carefully and answered questions completely. I had him change the agreement three times but he showed no irritation or objection and cheerfully made the changes.
Reviewed Nov. 9, 2018
Helpful, explain all the process by phone and paper. The person who help us was asking us if it was something that it will help us just to make sure it was a right decision. We said yes cause right now is a good opinion for us.
Reviewed Nov. 9, 2018
Nothing much to say except they were fair... thorough... very explanatory... very helpful. Answered all questions... repeated themselves to make sure I understood everything. Pleased with the entire situation.
Reviewed Nov. 9, 2018
Just wanted to Thank Nick ** for helping me in this process. This is a hard time of my life and knowing that everyone understands and is willing to help, makes everything a little nicer. The process is smooth and I am glad that I was able to complete it.
Reviewed Nov. 9, 2018
National Debt Relief is great. I tried other debt companies before and they weren't as thorough or transparent on the process. But National Debt Relief was very thorough about how the process would go and the method to the madness as far as the deposits, payoffs and negotiations. Also, they were very friendly. My payment plan is a bit on the high end and a little more effort could have been made, but it's coming through with what I came to them with so it's fine. Two accounts have been settled.
Reviewed Nov. 9, 2018
I was in a situation where I needed some help and National Debt Relief was the first one I heard about. I also saw that they are accredited by Consumer Affairs so that helped my decision. I enrolled in NDR's program and they had to get all the information about myself, what I was paying, all my bills as well as all my debt. I had to throw all my debt, where I was and give a number. They came out with a payment plan to pay them for so many years but it ended up saving me thousands of dollars. They do the interest rate reductions and getting that turned back in not consolidated, but I had to get rid of some of the interest that was accrued on some of the credit collected.
I had a couple of different people who I worked with and they were able to add alternatives. They get me on the path with some of the debt that was accrued to the interest squared away, a chance to get out of it and not get suffocated by it. I still got about a year left in the program and I wish it was cheaper, but it is what it is. It’s a high payment plan, but it’s a little less in the long run than what I would’ve had to pay the full credit charges back with the interest. One thing I didn’t like is at the end, when we thought we were cleared up and we saw the end line, they gave somebody trying to sell me a loan to finish it up. They were trying to push me into that but I didn’t take that.
Hello Christopher,
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.
Reviewed Nov. 8, 2018
I had a good experience and I got all my questions answered. Everyone was pleasant in answering all my questions and I look forward to working with them and getting my debt resolve and then finally be debt free.
Reviewed Nov. 8, 2018
Good at keeping us informed at paying off Credit cards with low monthly payments. Our monthly payment is a very fair amount considering the amount we would be paying out on all the credit cards at one time. Thank you very much for your help!
Reviewed Nov. 8, 2018
Everyone was very helpful. They went out of their way to help us reach our goals. They took their time explaining everything to us to make sure that we understood what was required of us. They were eager to extend a helping hand.
Reviewed Nov. 8, 2018
Both of the representatives I spoke with were very good at explaining the program to me and putting any worries that I had out of my mind. I would definitely recommend this to anyone looking for help with their debt.
Reviewed Nov. 8, 2018
They were very nice and helpful. Would recommend to friends and family. They explained everything and were very helpful in helping me understand. I had a very good experience with both customer service and the welcome line. I'm looking forward to working with them.
Reviewed Nov. 8, 2018
Professional, helpful, kind, informative, called me back serval times over two days to make sure I understood everything and if l needed any help with the forms. l truly appreciate all the help. It feels good to have peace of mind again. Thank you all from the bottom of my heart.
Reviewed Nov. 8, 2018
From the very first phone call till the completion of the account process the steps and instructions were very clear, if there was anything I didn't understand I was treated with respect and care to help me understand the whole process.
Reviewed Nov. 8, 2018
Nathan, and the other lady that helped me were so helpful. They went over everything so clearly and so nicely. I honestly thought it would be such a drag to get my financial debt sorted out but they made it seem way less stressful and I am so grateful for that. I’m looking forward to working with you guys towards reaching financial freedom.
Reviewed Nov. 8, 2018
It was the best experience I have ever had. They’re very professional at National Debt Relief. I would highly recommend this company to anyone who’s having financial hardships. If you’re feeling like you have no way out of your debt. There is hope. Just call National Debt Relief, and a trained specialist will help guide you through the entire process. Thank you National Debt Relief.
Reviewed Nov. 8, 2018
I was initially hesitant to make the first step, but once I did Brian made the process easy and instantly I felt that peace of mind was finally attainable! He was very professional but friendly and helpful. I feel like joining National Debt Relief will allow me to breathe-and breathing is a necessity to live!
Reviewed Nov. 8, 2018
Everyone I spoke with was very cordial and polite. I am motivated to get out of debt and this sounds like the best solution to becoming debt free. Thank you for offering this easy solution to financial independence. Thanks again.
Reviewed Nov. 8, 2018
Staff was very helpful and explained in detail all the information to ensure I understood what was taking place. This is an embarrassing and scary process, but the staff never made me feel bad about being in debt. I am excited to be starting this journey. So very thankful for this service.
Reviewed Nov. 8, 2018
Good experience with National Debt Relief service. Yes, I would recommend the services to friends if they were ever to come into need of such program. Looking forward to resolving debt issues in the very near future. Thank you for your support in resolving my debt.
Reviewed Nov. 8, 2018
Just enrolled with the program and the customer service so far was excellent! All of my questions were answered by a knowledgeable representative. Very polite and I didn’t feel I was being rushed at all. Would highly recommend to friends and families who are in the same situation as I am.
Reviewed Nov. 8, 2018
Very efficient and friendly. They answered all questions and explained all points. Their explanations on all areas were excellent. I was given all information that I would need to keep in touch and be aware of what was going on with my application.
Reviewed Nov. 8, 2018
All my questions was answered. Great people. Got called back in a timely manner. They got the point with the right answers. Very nice people to talk to. Everyone sounded happy. This is really going to help me get out of debt.
Reviewed Nov. 8, 2018
Very professional and easy to do. I wasnt sure of this option at first but was talked through every single step and feel good about the results and happy to find a debt resolve. The representatives I spoke with were both very nice and answered all my questions.
Reviewed Nov. 8, 2018
The people I worked with were very helpful very thorough and gave me all the information I needed to keep me informed and comfortable with the process. The payments are easy to manage and the auto withdrawal was made to fit my pay schedule.
Reviewed Nov. 8, 2018
Tee ** was able to help me set everything up and answer all my questions via email. I was unable to use the phone so it really meant a lot that she would take the time to email back and forth. She was super patient. She ensured I completely understood the program. I appreciate her service.
Reviewed Nov. 8, 2018
Completely satisfied with the professional staff and very happy that I was treated in a respectful manner. They explained all details of the program and helped me see that there is a light at the end of the tunnel. Financial hardships can happen to anyone and thanks to the team I’m on my way to financial freedom.
Reviewed Nov. 8, 2018
The experience representive we had was very good and very helpful. Would recommend him highly. Talk to us about company and everything involved. He was amazing. Did not push us into anything. His experience with us was very well and very good. Would recommend him highly. Will give him a 5 stars.
Reviewed Nov. 8, 2018
I am stressed because of I am indebted to creditors, so look in my inbox and I saw the email and I told myself, I am going to go on the site and fill out the information, and right away I got a call from one of the loan specialist and the process began. I am so happy I did. Thank a lot.
Reviewed Nov. 8, 2018
It was great. Both man help me out by tell me what need to do to get out of debt and they were nice and what they were talking about. They me everything I need to know about how to get out of debt and they were nice on the phone.
Reviewed Nov. 8, 2018
Thank you for relieving a persistent anxiety attack. I was unaware of having till Kathryn made it vanish and today's agent was thoroughly professional... Great people. Great program. Thanks so very very much.
Reviewed Nov. 8, 2018
They are very concerned that you have all the information you need to contact them with questions or request for help with creditors contacting you. All contact was professional and prompt. This company seems to have it together. I would recommend them to anyone in need of financial help.
Reviewed Nov. 8, 2018
Everyone I spoke with was very informative and understanding, and I felt like they genuinely wanted to help me get out of debt. The emails were very informative and user-friendly, and everyone I spoke with made sure they I knew what to do with the forms, and where to go with the program.
Reviewed Nov. 8, 2018
The representatives were really helpful and easy to talk with on the phone. They made it easy to understand the process I would be going through. I am just starting the program but looking forward to getting things resolved and working towards gaining financial security in a timely manner.
Reviewed Nov. 8, 2018
National Debt Relief has given me back a peace of mind and a lot less stress. So easy to start and set up. I would recommend everyone dealing with credit issues contact them and get started on your debt freedom.
Reviewed Nov. 8, 2018
Jennifer superseded any expectations that I had. I called not knowing what to do and ended up with a plan that works well for me. I lost the call and was able to call back and get in touch with Jennifer again to pick up where we left off.
Reviewed Nov. 8, 2018
I had enjoyable and very informative calls with rep and customer service. CS showed knowledge and made the process so easy to complete enrollment. My customer service rep took her time to explain to me the process and verify that I knew what I needed to know.
Reviewed Nov. 8, 2018
Was very happy to get credit cards taken care of. I am now on my way to correct my dept problem. I believe this will allow me to rebuild in a positive direction to improving my credit? I believe National Debt Relief is going to make it all possible. I look forward to completing my program and making a better future for myself and an understanding on being more responsible for future crediting?
Reviewed Nov. 8, 2018
Very nice and helpful. The lady that helped me file was great! She explained everything to me and worked with me to figure everything out. She was very patient with me while I was tending to my daughter and filing the same time.
Reviewed Nov. 8, 2018
I submit an independent online and working a day was getting calls and emails from Carlos. When I had the time I called him back and he was so friendly and efficient I wouldn't have minded chatting more! Then I had my fifteen-minute long welcome call with a very friendly woman, I believe her name was Heather, who was very efficient and knowledgeable.
Reviewed Nov. 8, 2018
I was satisfied with my experience. There is a great deal of information to pay attention too. You'll need to set aside time to go over all of the information. The representatives I spoke with were patient, kind and answered all of my questions.
Hello Trisha,
Thanks for leaving a review. We loved hearing that you were satisfied with our service. National debt relief is always here for you. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5-star experience for every client.
Reviewed Nov. 8, 2018
The welcome caller was very informative when giving us information regarding the program and helpful by always asking if we had questions. She also gave us a phone number to contact you at any time we have concerns. She suggested that we put the number in our contacts on our phone. All in all, I felt comfortable with the welcome call.
Reviewed Nov. 8, 2018
All our questions were answered fully and our call was answered promptly every time. We feel that we are now on the right path to getting to a better place financially. James ** really help guide us through the process and clearly outlined how this program would help us versus our other options.
Reviewed Nov. 8, 2018
Timely, clear. Did not rush me. Spent good time helping by answering questions. Nathan was kind and seemed willing to work with me to assist in meeting my needs. I have never considered this process before, but based on what he told me, I felt I understood enough to find this a good choice for my current financial situation.
Reviewed Nov. 8, 2018
I was surprised by the professional service from James. All was easy and all questions I had were answered in a prompt manner. She is an outstanding representative of NDR. In the world now it was nice to be welcomed by James. It’s a hard job to do, but she makes it look easy.
Reviewed Nov. 8, 2018
It was a very pleasant experience. The customer service was excellent and very friendly and made everything very understandable. I am very pleased with each person I talked to. I even forgot to add one creditor and they made it a very simple process to add it and everything worked out great.
Daniel, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.
Reviewed Nov. 8, 2018
Everyone that I have worked with so far has be very respectful and helpful. So far this process has be an easy process to deal with. And I look forward in working with you all to help resolve this debt.
Reviewed Nov. 8, 2018
Both my welcome agency and the agent I spoke with at first were very helpful and made me feel comfortable. They took my stress humor with ease and let me laugh. They were very helpful and easy to speak with.
Reviewed Nov. 8, 2018
Both representatives were extremely knowledgeable and helpful. I went into the process with many questions and concerns and Ariana helped and guided me through it all. The welcome call was extremely pleasant and informative without being overwhelming. My mind is at ease as I start this journey to being debt free.
Reviewed Nov. 8, 2018
They break it down for you step by step and they always have your back. Jaspal ** and Kaitlyn ** were both great and very understanding and patient. They made this very easy to understand. I will definitely recommend. Thank you for such great service. They are both great assets to your company.
Melissa, thank you for sharing this with us! We'll be sure to pass along your compliments! We're happy you had such a positive experience with us and we'll continue to provide the support you need to make your program run as smoothly as possible. Welcome to the family and we look forward to doing great things with you.
Reviewed Nov. 8, 2018
They explained every detail of the contract I was signing in great detail. Went over exactly what would be happening and made sure I was comfortable with everything. Any questions I had were answered. Advice about handling future called were given. It was such a relief to finally have this started.
Reviewed Nov. 8, 2018
Both Micah and the customer service rep who closed out the procedure were very friendly and professional and gave me informed and useful data. Hopefully this will get me back on track financially and allow me to rest.
Reviewed Nov. 8, 2018
Representatives were knowledgeable and friendly. I was well informed on the course of my debt management. All involved were professional and helpful. Patient with my personal inquiries and callbacks. After talking with them I felt well informed and comfortable with my decision. Thank You!
Reviewed Nov. 8, 2018
Thank you for giving me a awesome experience on the phone. Everyone was very polite and very knowledgeable. Informed me about the whole process. I hope I made the best decision of my life by trusting you with my finances. Thank you very much.
Ryan, as we work with you to help reduce your debts and reach your financial goals, we'll do our best to continue reassuring you that you made the right decision by choosing us. Please reach out to our Client Success team if you have any questions or just want to review your account. Thank you for your feedback.
Reviewed Nov. 8, 2018
My debt was too much and there was just no way out. I have seen some things when I started looking on National Debt Relief that was very positive, like comments from other clients. They took the debts that I had and we went through what would be the best for me as well as NDR and identified accounts that would more than likely be negotiated.
The program has been a tremendous relief. The companies have been negotiating with them and being able to pay whatever back, in time, I feel better about it. I have several accounts and I'm about halfway through. The other nice thing is that I can pay a certain amount for three months. But I needed to know where the process is or where we are on certain accounts. I hope I had a little more interaction or communication. My interaction with the negotiator has been basically some calls to say, “Do I approve the amount?” And they move forward. But NDR takes a huge weight off my shoulders. It was worth it to me to be able to know that they can negotiate and that there’s somebody there that’s taking care of my debt.
Reviewed Nov. 8, 2018
All the people I've spoken with at National Debt Relief have been really helpful. I talked to two people and they resolved my credit card problems right away.
Reviewed Nov. 8, 2018
National Debt Relief is helping me settle my debt on multiple accounts, and we’re over halfway done. The enrolment process was just one phone call. It was quick and there was very little paperwork. When I started, I had some questions, and I read the reviews where people said they called, and they were kinda brushed off. And they didn’t do this form, they didn’t do that form. Then at the end of the review, it usually comes down to that person not making payments and wasn’t holding up the end of the bargain. So, I’ve not had that interaction with NDR. I’ve had positive interactions.
The team at NDR does not pester me. They don’t bother me with other deals or offers. They only call me if they have an offer back from a lender, and we deal with it, then we move on. It’s just business, and I’m fine with what they’re doing the way it is. Between NDR and myself, we worked out what I could afford to pay. NDR had done everything they said they were gonna do.
Reviewed Nov. 7, 2018
Very helpful and friendly. This was a hard decision to make and I didn’t feel judged. Myself and my husband called Chantel ** several times always reaching her. She was full of information and went over things so we understood.
Reviewed Nov. 7, 2018
The Representatives that worked with me explained in details how the program works. If I did not understand something they explained in great detail. Crystal was willing to take the time to listen to me and understand how I became in this predicament. She explained to me how much I would be paying one of my creditors by the time I end up finish paying for the loan.
Reviewed Nov. 7, 2018
Great experience. People were very informative, very nice. Went through every step and made sure we understood the process and helped us in setting up online account. We were very comfortable with the entire process. We couldn't be happier with everyone we talked to. Great job, people.
Reviewed Nov. 7, 2018
Well I just signed up and am very excited to be on the road to freedom. The reps that I spoke with today were extremely thorough, very kind, very professional. I will be back to review once I have graduated!
Reviewed Nov. 7, 2018
Everyone we dealt with was extremely patience and detailed with explanations and answering questions. Much appreciate the attention and dedicated services to our account. The online forms are easy to work through and the follow-up ensured all information was accurately recorded. The setup and forms to be processed were easy to follow and response emails were almost immediate.
Reviewed Nov. 7, 2018
My experience so far has been very good. They are very thorough and explain things in details. I am hopefully on my way to getting out of debt. Especially with the extra stress of my recent life change. I am thankful for the help.
Reviewed Nov. 7, 2018
Everything was made very clear for me to understand and more than enough time was allowed for me to ask questions and discuss my concerns. I never felt rushed. The communication over the phone as well as through email for appropriate documentation was very smooth and easy to navigate. I was treated as a friend and cared for in a respectful and professional manner.
Reviewed Nov. 7, 2018
I had my welcome call today. The gentleman was kind and answered all my questions. He made sure I had time to write down the information I needed and wanted to, as well. Thank you for all the support. I appreciate feeling like I have someone on my side!
Reviewed Nov. 7, 2018
So far my experience has been a positive one. I hope to be worry free very soon. I like that I have access to my progress and that I was able to speak with someone and go through all the steps to make sure I understood everything. I also like that I can make extra payments to expedite this process.
Reviewed Nov. 7, 2018
All personnel were pleasant and answered any questions posed to them. I was pleased with the initial contact person, and then I was pleased with the Welcome call staff member. I would recommend this process for anyone who has a high debt to income ratio. It is important to remember that these folks negotiate to reduce your debt. This is not a loan.
Reviewed Nov. 7, 2018
I only recently started the program but this a great solution to free yourself from debt in a much shorter time than trying to get out from under it. Solid service top to bottom. Can't wait to be debt free! Great Program!
Reviewed Nov. 7, 2018
NDR has made me feel human again. We all get down for some reason and can’t seem to climb out of the hole. NDR treated me with great respect and understanding while building back up to face life again. Thanks.
Reviewed Nov. 7, 2018
My experience with everyone has been great. Everything has been explained to where I could understand everything completely. The people who work for N.D.R. are well trained and know exactly what they are doing. I did not have to wait forever for them to call.
Reviewed Nov. 7, 2018
Everyone was friendly & helpful. I am new to the computer & all of this electronic stuff, they were very patient & kind while helping me through it. They used the phone more than they usually do & I needed that little extra help! Thanks.
Reviewed Nov. 7, 2018
I felt very comfortable talking to my counselor and customer service. They answered all my questions about the program. They explained the program to me in a very professional and polite. I am glad I chose National Debt Relief with my credit debt. Thanks.
Reviewed Nov. 7, 2018
All questions and concerns were answered to my understanding. Everyone that I have communicated with through the whole process has been very polite and professional. Enjoyed the total conversation. Made everything easy. So glad that I decided to use the National Debt Relief program.
Reviewed Nov. 7, 2018
Happy with the service. Overwhelmed with the process. First time asking for help. I am a disabled Vet and I like to think of myself as being a pretty strong person. It has got to the point where I can't even hold back tears because it is so overwhelming even for me. Debt has gained a big hold over my family and I can only be mad at myself for letting things get to this point. No matter what the choices or things in in life that led to this. I came to a not so easy choice for me. That was choosing to ask for help. It wasn't easy but after much research and stress. I decided to call National Debt Relief. I am so glad I did.
It's going to be a tough road ahead but I truly believe they will be there every step of the way. Whether its questions, concerns, advice etc. That's how it started with the first call and I feel it will be like that all the way to the end. Thank you to all those at National Debt Relief that were involved in getting me started on my way to becoming financially free from debt. Thank you Connor ** and wonderful lady I spoke with during welcome call.
Reviewed Nov. 7, 2018
I was very happy with the level of detail and attention Customer service showed as they were reviewing all sections of the documents and taking the time to explain anything I was unsure of, and that if I had any questions, concerns or needed any assistance with anything they made me feel confident that they would be there with anything I needed.
Reviewed Nov. 7, 2018
Speaking with David was extremely helpful and he walked me through the entire packet to make sure I understood the policies and procedures for NDR. David helped alleviate some of the stress I was experiencing and ensured that NDR would do everything they can to help me pay off my debts quicker and at a lower payment than I was currently paying. I would 100% recommend NDR to friends who are also struggling.
Reviewed Nov. 7, 2018
My initial representative, Richard **, was very professional, well spoken and answered all my questions. He covered all of the accounts that I was enrolling in the program and made sure that I was aware of all of the aspects of NDR. The Welcome call was professional and went over the entire process to make sure that I understood the program. Very helpful.
Reviewed Nov. 7, 2018
Everyone I have spoken with as I am getting started in your program has been extremely knowledgeable about the process both at NDR and what will ensue with my creditors. And everyone has been most helpful and courteous to me as a client.
Reviewed Nov. 7, 2018
I was impressed with the professionalism of everyone, and their kindness. They called when scheduled, they would not keep me on hold, and quickly responded to my emails. Great customer service. NDR delivered exactly what was discussed. I would highly recommend this service to anyone.
Reviewed Nov. 7, 2018
Excellent service by your company, everything was explained in detail. Highly recommend this program to anyone needing to help with their debt issues.
Reviewed Nov. 7, 2018
I have been struggling with debt for years and I finally bit the bullet and called National Debt Relief. They were very nice and very helpful. I already have such a weight lifted off my shoulders and can’t wait to be debt free. Thanks, NDR!
Reviewed Nov. 7, 2018
I loved my experience. Steven ** was on it!! He gave me the best possible experience with customer service. I feel like a weight is lifted off my shoulders. The process was quick and easy and just like that, I will be working on lowering my debt as well as increasing my credit score over time. Thank you so much. :)
Reviewed Nov. 7, 2018
I am very pleased with my experience. I was very scared going into this and they helped ease my mind about many things. They were not pushy in any way and left me move at my pace when I was unable to get back to them right away.
Reviewed Nov. 7, 2018
Everyone was very nice, answered all my question and was very knowledgeable. I would definitely recommend them to anyone. My experience was very professional. I would definitely consider using them again in future but hopefully not. Again get customer service.
Reviewed Nov. 7, 2018
Just got thru the sign-up process but so far I am very pleased with how the representatives go into depth on the whole program. I will give another review once I have actually been in the program for a few months.
Reviewed Nov. 7, 2018
The representatives I've contact with have been very pleasant, understanding and attentive to my needs. They made me feel like we have known each other for a period of time. They answered all my questions and listened to what I had to say.
Reviewed Nov. 7, 2018
The debt certified specialist and customer service did an amazing job in explaining and making me understand the program. They are very accomodating and are ready to answer all my questions. I am new to this, I was nervous and worried that doing this might end up nothing.
Reviewed Nov. 7, 2018
Everyone that I talked to was extremely helpful and professional, and answered all my questions. I was hesitant to follow through with this process, but I was convinced by your representatives that I should follow through with the process. This should help me with my finances.
Reviewed Nov. 7, 2018
The operator was loud and I could tell she was getting frustrated that she had to repeat herself, due to me not being able to hear her. I did want to hang up and not continue. I don't know if that was just her trying to make me hear her or being rude.
Hello Donnell,
We are sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shortly to get a better understanding. You can also call us directly at 888-660-7427
Reviewed Nov. 7, 2018
Awesome customer service, attention, and friendliness during the entire process. Extremely satisfied with experience so far. Both the representative that I spoke initially as well as the welcome call representative were helpful and welcoming and encouraging in this very difficult and frustrating situation.
Reviewed Nov. 7, 2018
The entire process from beginning the application through the welcome call was wonderful. Brazil and Kaitlyn were both very helpful, patient and very informative. I am excited to go through this process and be completely debt free in a short amount of time.
Reviewed Nov. 7, 2018
Catalina and Marissa were both very helpful. They also provided a ton of information to make me feel comfortable with this process. Looking forward to starting the program and getting my financial freedom back! Thank you for all of your help!
Reviewed Nov. 7, 2018
I am newly enrolled in the program and am happy so far. The client representatives were knowledgeable, thorough, patient and understanding. They walked through each step and made a point of making sure that I understood the process and answered all my questions. Most importantly they were very respectful and did not judge my situation.
Doreen, welcome to the National Debt Relief family! The next 24-48 months will be a very exciting time for you as we help you get out of debt and reach your financial goals. We want you to succeed here so we'll continue to work with you throughout the process and give you the tools you need to win. We wish you the best of luck!
Reviewed Nov. 7, 2018
I feel like a weight was taken off of me. I now hope that all my credit card debt is going to be paid with the help of the National Debt creditors help in negotiations to get my debt reduced to I'm able to pay them off.
Reviewed Nov. 7, 2018
I feel as though my experience was excellent. They were right on top of what I needed to know. As well with letting me know exactly how everything is going to happen. They were well on detail and letting me know where I may contact in case I do have any questions in the near future.
Daisy, thanks for leaving feedback for us today. We're glad to hear that our service has met and exceeded your expectations. We'll be here to support you every step of the way.
Reviewed Nov. 7, 2018
I am very pleased with the professionalism and kindness of the NDR Debt Specialists, Analissa and Karen. They answered all my questions and did not make me feel bad or ashamed for my current financial situation. They were very understanding and eager to help me and my husband get out of all our debt. I appreciate all the tools the program has to help us stay on track.
Gabriela, thank you for leaving a review today. We're glad to hear that our agents treated you with respect and were empathetic to your situation. They are among the most professional in the business and it looks like you experienced that firsthand. We look forward to working with you.
Reviewed Nov. 7, 2018
We had a lot of credit card and other debts that we wanted to clear up, but needed help in spreading them out, and the calls to stop. We did some research and decided National Debt Relief was the best option for us. We've made arrangements to settle two or three of the accounts. Offers were made and accepted, and we're making payments on that. Others are still sitting there, waiting for offers. We had to pull out an account out of the program because they sent us to a collection lawyer and they were threatening garnishment. We made an arrangement with them directly, so that that wouldn't happen.
National Debt Relief contacted us by email when a company accepted the payoff agreement. They also contacted us to see if we were in agreement with that. Once we accepted it, then NDR set up the payment plan. I've called in NDR's helpline a couple of times and sent them information on when we get demand letters, and they were helpful. I wanna clear up the debt as fast as possible. But sometimes, we don't get a whole lot of communication. It would be helpful to know where things stand and NDR could send a monthly update on where all the accounts are. But overall, working with them lowered the anxiety of having all those debts just sitting there that we couldn't take care of but wanted to. It's an alternative to having to declare bankruptcy.
Reviewed Nov. 7, 2018
I was having some trouble making some payments, so I had to find a way to find help. I did some research and I found out that National Debt Relief is the number one company in the US, so I went with it. During the enrolment process, they told me the pros and the cons and they were totally pleased to answer all the questions that I had. I really felt trust and chemistry with them. The negotiators negotiate with the company and they call me when they find what they think is a good deal. Then, I have around one or two weeks to answer if I’m okay with it. I’ve been in the program for six months and I just finished paying my first credit card. We just did that this month and it’s really helping me out.
I’m really satisfied by now and I feel really good about the overall process. They have given me a really good deal. When I enrolled in the program, I was paying almost $900 monthly, but now, I’m paying around 350. I see where the money goes, how much money I have left, and how much money I have been given. The cost is okay. They don't charge a lot of money and I see that they are doing a really good job, so I’m happy about it.
I would recommend National Debt Relief. However, the first thing that I would tell someone is to try to seek another option of getting away from all the debts. I would tell them to be sure that they want to take this step because it’s not an easy option. I would tell them to try to see if they can work with some more money, but if they cannot stop spending, it is not right to get with a debt institution because it is not a good idea. But if there is no other way and they need some help like a debt company, National Debt Relief is number one.
Reviewed Nov. 7, 2018
I was falling behind on a lot of my credit card bills and I was trying to catch up, but I was unable to because I had lost my job. I was referred to National Debt Relief by a friend who was satisfied with them. I talked to a representative and did everything over the phone. He ran everything that needed to be run and we went from there. He worked fast. He explained the program to me and everything was very clear. The cost is very affordable too. They're willing to work with me on my circumstance. My program will take 36 months and I’ve been with them for a year now and have only 11 more online payments left. My score has been going up and I'm happy with it. NDR works pretty well. My sister is trying to sign up with it and she should be doing it with them in about two weeks.
Reviewed Nov. 6, 2018
Very helpful in getting set up and started to start with debt relief. Both individuals I spoke with had great customer service and were very knowledgeable and forth coming when talking about program. I look forward to working with them and all the help in resolving this debt.
Reviewed Nov. 6, 2018
Everything was very easy. They were not judgmental on the phone and helped the process. I was worried they would be like whoah we can't help you but they were just like okay, this is what we need to do. Everything was explained several times so you know exactly what you are getting into. Hopefully everything goes as smoothly as they make it sound!
Reviewed Nov. 6, 2018
Issac was very welcoming and helpful. He made me feel better about my decision. I was very worried about starting this process but was drowning in debt with no end in sight. I am excited at the opportunity to be out from under this massive weight.
Reviewed Nov. 6, 2018
Everyone was very helpful and informative. Shelley ** was extremely patient and thorough. She really helped me take the very important first steps and explained everything completely. I was able to get through the beginning steps of this process because of excellent customer service.
Reviewed Nov. 6, 2018
I was happy with how easily I received the help I was looking forward. The general purpose of NDR and the options available for me were explained in great detail. The representatives that worked with me were very clear, helpful, and professional.
Reviewed Nov. 6, 2018
The response from National Debt Relief was quick and friendly. We were drowning in our debt and Sharde explained everything in a way that I could understand and this program has given us hope of getting out of debt. Thanks!
Reviewed Nov. 6, 2018
Pleasant and understanding. All the reps I dealt with were informative in answering my questions and understanding in my reasons in life for assistance. I'm so glad I received the letter in the mail and made the call to get the help I need. Ready to start the healing process.
Reviewed Nov. 6, 2018
Erik and Josh (I think that was his name) was excellent. They explained everything. Hopefully once the process gets going I’ll refer my friends to the program. Very happy. If I have any questions I’ll be should to call customer service.
Reviewed Nov. 6, 2018
Everyone has been very helpful. A major burden has been lifted after struggling for months. I know this will take time but I did not want to file for bankruptcy. I have tried to negotiate with some of my creditors but to no avail.
Reviewed Nov. 6, 2018
This was a good experience. Everyone was really nice and professional. The process was much easier than we imagined. Both agents we spoke to were very helpful and knowledgeable. Thank you very much! We appreciate all that National Debt Relief does.
Reviewed Nov. 6, 2018
Everyone was very nice and knew exactly what my needs were, I was very pleased with my experience and would highly recommend to all my family and friends. Jason was very nice and went through everything step by step so I would understand.
Reviewed Nov. 6, 2018
Very nice people and quick to get us improved for this program. Thank You for Clyde ** and all team helping us. Thank you for all your hard work and getting us approved quickly. Thank you again. We are so excited to get out of credit card debt in 51 months!!
Reviewed Nov. 6, 2018
Had an excellent response to my questions on my debt issues. Looking forward working with National Debt Relief, in settling all credit card payments. I give my thanks to all taking care in helping with the start and welcome, Daniel ** and Ed **. Thanks again.
Reviewed Nov. 6, 2018
I needed this service as a last resort and not knowing much about it I feel like now I know pretty much every pro and con. Both representatives I spoke to were very knowledgeable and made sure I was 100% sure about going through with the program. I'm glad I chose to go through with this process and cannot wait to be debt free! Great customer service and in-depth explanations.
Reviewed Nov. 6, 2018
I spoke to Nancy. She walked me through the entire process again and was very thorough and welcomed any questions along the way. Nancy clarified a couple of points that I had and was beyond professional. She’s a real credit to your company.
Reviewed Nov. 6, 2018
It was great, made me feel better about what I was doing. Was going through another company but Joe ** definitely open my eyes to see that I was making the wrong decision and that this company was the better way to go.
Reviewed Nov. 6, 2018
We are very pleased all around. Both Shawn ** and the welcome call were very helpful and informative. We would recommend to friends and family. We are looking forward to completing the program and being one step closer to financial freedom.
Reviewed Nov. 6, 2018
They are helping me settle my debt so I can be financially free again! I thought there was no way out from the hole I dug myself as a single mother. They were very helpful with any questions I had and I am excited to start working with them!
Reviewed Nov. 6, 2018
When I first called I was reluctant to go through with this. I have been trying to pay off my debt and I wasn't getting anywhere. I finally got into contact with National Debt Relief and both of the people that I spoke with were extremely nice and took time to explain everything. Any question that I had they answered it and made sure that I didn't have any other questions. I am feeling positive about finally being out of debt sometime in the near future.
Reviewed Nov. 6, 2018
Customer service was excellent. Everything was explained in great detail without any pressure to join the program. Was able to sign up the same day within a few minutes. Will definitely recommend NDR to others for debt assistance. Everyone has been very helpful so far and I look forward to working together over the next couple of years.
Reviewed Nov. 6, 2018
The process was very simple. Customer service was excellent. Everything was explained in great detail without any pressure to join the program. Was able to sign up the same day within a few minutes. Will definitely recommend NDR to others for debt assistance.
Reviewed Nov. 6, 2018
So far things have gone great. Very knowledgeable staff. Answered all questions and went over everything needed to understand. Hope they help us out of debt. Got all things they say they are going to do for. Just made it easy to understand.
Reviewed Nov. 6, 2018
Everyone has been very helpful so far and I look forward to working together over the next couple of years. The details seem to be very clear and up front. I have a clear understanding of the risk and I believe the information that is being shared.
Reviewed Nov. 6, 2018
I’m satisfied with overall service so far. Good experience over the telephone. I would recommend services to family and friends. Good customer service, knowledgeable, and quick getting everything approved and set up. You get copies of email that include paperwork. Reps go over with you during the call and will answer your questions immediately.
Reviewed Nov. 6, 2018
We have been impressed with the customer service of National Debt Relief. We just signed up but so far so good and we are hoping that NDR can help us get out of the massive debt we have obtained in the recent years.
Reviewed Nov. 6, 2018
When inquiring about the debt relief program, Christian ** was very helpful and informative and had a pleasant attitude throughout the entire process. He did an amazing job leading me through the steps to become enrolled in the program. My welcome call was also mostly pleasant and provided the necessary information I was seeking.
Reviewed Nov. 6, 2018
Didnt know what I was going to do with this credit card debt I had. Taxes have gone up here in Nassau County and I could not pay the minimum payment anymore. NDR was very helpful and informative and hopefully will get me out of this hole.
Reviewed Nov. 6, 2018
They were great, definitely explains all the details about the program so you know what it's all about. If you agree to it they go into more details into what to expect, as well as give you the necessary information if you ever have any question. I would highly recommend looking into them if you're in a hard spot and you need a little help.
Reviewed Nov. 6, 2018
Great customer service, a detail explanation was given for both agents. Thank you Edwin ** for your patience and been such a great person treating us as a member of your family. And thanks all of you for bringing peace to our family.
Reviewed Nov. 6, 2018
Welcome call could have been a little bit better related to the representative's attitude like I couldn't ask a question or she was bothered when I asked to repeat something. Please know that Miles was awesome, he gets 5 stars.
Reviewed Nov. 6, 2018
Mike was great and very pleasant. He was very helpful and kind. Answered all my questions in a timely manner. He was very positive and polite, did everything to help us on our way to a clear debt. We are excited to be working with this company.
And we're excited to be working with you, Kristine. Welcome to the National Debt Relief family, and please keep us updated on your progress.
Reviewed Nov. 6, 2018
Everyone who I have come in verbal contact with is friendly and helpful. I just started my program and it’s going great. I would recommend to a friend in need of debt relief. The process is simple and I don’t have to take time off of work.
Reviewed Nov. 6, 2018
Karen was super helpful and informative in getting us started on the road to debt elimination. Her wealth of knowledge combined with her genuine desire to help others really delivered an excellent experience for us, & was appreciated. It was nice being treated with respect, and especially comforting to see a way forward that will end with a positive result.
Neal, we appreciate your taking the time to let us know about your experience. It makes us so glad to hear when clients like you recognize when our agents go above and beyond to provide top-notch service. As we continue to work with you to reach your financial goals, we hope to continue providing the same level of respect and caring. We look forward to hearing more from you in the coming months.
Reviewed Nov. 6, 2018
Both extremely knowledgeable on this program. I was a bit skeptical at first but after speaking with Jaison I was pleased to learn this was not a gimmick!
Reviewed Nov. 6, 2018
I looked National Debt Relief up online and they had good reviews from what I saw. I filled out paperwork and agreed to the funding of a savings account. My debts were overwhelming and they provided negotiation to reduce debt with the creditors. So far, the program has been good. Two of the debts have been settled and I am waiting on three more. The staff at National Debt Relief has been great. They call me with any new information. When I call in, they answer right away and answer any questions I have. I’ve been most impressed with their honesty and they are good at breaking down the information because sometimes the numbers can get confusing. I feel very comfortable working with them.
I was telling them how much I was paying just the minimum, which was not getting me anywhere, and they calculated the term payment, which was gonna help me through the program, and it ended up being less than what I pay for the minimum. The actual cost of their program in relation to the quality of the service is good. After calculating, I ended up saving some money, although not as much as I would like. Still, they handle all the calls from my creditors and I don’t deal with any of them, which I like. Those who are feeling overwhelmed with debt should National Debt Relief a call and see what they can do for them.
Reviewed Nov. 6, 2018
National Debt Relief seemed to be the only company that has legitimate reviews to be trusted with my money. Their enrollment process was easy. I'm on their debt consolidation program where they took over the accounts, do the negotiations, and handled the payments. I just make my deposits, and they handle it. It’s like I'm hands-off.
NDR got about 50% of my stuff resolved, and I’ve only been in within them in about a year. My negotiators are always very polite and any questions that I have, they always find the answer. They're really straightforward. They don’t waste my time. Working with NDR is making my life better. My credit score’s going up and people aren’t calling me. So, a lot of stress had been relieved. Thanks to NDR. Go for it. Don’t waste another day.
Reviewed Nov. 6, 2018
I was highly in debt with credit card, which was then around $13,000 and National Debt relief helped me out. I read the reviews and they're considered the best one. The enrollment was very simple and very straightforward. They asked me for basic information and if I wanna throw out more money to settle the accounts faster. Afterwards they asked me if I had any questions. Their customer service is pretty good. They provided me with standard settlement program. They worked with my creditors and settled three accounts already.
NDR worked with me. I asked for a day to pay once a month, and they allowed me. They also allowed me to change it so they're very flexible. NDR allows me to pay for rent. It allowed me to pay for my wedding as well. They helped me a lot. So go with NDR because they settle your debts and then you're debt-free. And then you can start over and not make the mistakes again.
Reviewed Nov. 5, 2018
Professional, courteous, great knowledge, very helpful, gave great information and was concerned that I understood the Program and they were willing to answer any question I had. I would recommend this Company just based on the Customer Service I received during each phone call and email. I appreciate the time they took with me.
Reviewed Nov. 5, 2018
Was very helpful and informative, answered all questions. Friendly and caring and I felt was truly wanting to help with the situation. I would recommend to anyone looking to relieve their debt with this company, so far I am impressed.
Reviewed Nov. 5, 2018
I was living check to check barely getting by, I called National Debt Relief & they provided me with an answer & the tools I need to help get me out of debt. They were very knowledgeable & patient with me because I am not technically savvy.
Reviewed Nov. 5, 2018
National Debt Relief was easy to work with and has given me hope in settling my debt and restoring my credit. Thank you for being so patient and taking the time to answer all my questions. It was truly a pleasure doing business with you!
Reviewed Nov. 5, 2018
The representative was cold, sounded like he was reading off a script (which I’m sure that happens). He got extremely pushy towards the end of the call. He took my debts personally. He was trying to force my husband and I to included the Capital One account and kept pushing. My husband told me multiple times that’s not something we’re going to do. I understand your company is trying to get sales and/or commission. I don’t have a problem with that. What I have a problem with is the demeanor and tone of your agent is rude. I really wish that he wasn’t getting credit for this account. I called back after hanging up on Shomari and spoke with another rep and he was told he could not handle the account and that the lead would do it.
My recommendation as a recently employed manager of 50+ agents at a call center is that you train your agents to come off the script with some personality. Also to not take the debtors debts personally like they are their own. To also not be forceful. Ultimately, your company is trying to do business and I’m trying to use you to resolve my problems. I was close to not using National Debt for the one reason of having a rude rep. Fix that. I’m sure y’all are as good as your BBB rating says you are.
Reviewed Nov. 5, 2018
When one finds himself in a situation where help is needed, often it is very hard to ask for it. Embarrassment, regret, fear, and sorrow are just some of the emotions felt. NDR employees made it easier than I had expected. Thanks so much for not laughing at me for getting myself into this situation.
Teddy, we understand how one would have those feelings when faced with debt, but we're here to help you through it. Please don't hesitate to let us know if there's anything else we can do to make things easier for you. Thank you for taking the time to leave a review today.
Reviewed Nov. 5, 2018
My wife and I were very pleased with the service that Carlos gave us. He made it easy and put our concerns at ease with his explanation and also allowed us to have more than one option before making a smart decision on our financial status. Everything he told us was accurate and to the point. Thank you.
Reviewed Nov. 5, 2018
The customer service representative talked at a very fast pace, which made it hard for me to understand and have full clarity of the actual process of the program. I felt that there was too much information given and reviewed in such a short period of time.
Hello Linda,
Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence for us. We will be reaching out shortly. You can also call us directly at 888-660-7427.
Reviewed Nov. 5, 2018
Great experience in enrolling in the program. Igor made it very easy to understand. I've never done anything like this and was very scared. He walked me through it. I have medical debt that I didn't even know was on my credit and Debt Relief is including this also and it will be paid off during this process.
Reviewed Nov. 5, 2018
Your representative was very polite and professional when I discuss your Debt Relief Plan with her. Thank you very much. I must admit all the paperwork got a little confusing. Not much more to say except all the paperwork could be explained a little better. It so is greek to someone like me so any help is always appreciated.
Reviewed Nov. 5, 2018
All representatives were very professional and helpful. I had a great experience. I was educated well by the professional representatives and I was very informed by them. I would certainly recommend this company National Debt Relief to others. They put me at ease with many of my concerns about the process.
Reviewed Nov. 5, 2018
Isaac and the welcome call lady did an amazing job with me and makes me feel comfortable the entire process. The process was very clear and easy to understand, at the beginning I was afraid of taking the step of calling National Debt Relief because I didn't want to feel judge by anyone, but honestly, I did not feel that at all. Thanks for taking the time and help me to get back on track!!
Reviewed Nov. 5, 2018
They were great! Had a quick response. They answer all my questions. Went over things to help me understand. Stayed in contact throughout the whole enrollment process.They were very kind and very helpful. I am happy to recommend others to NDR! I feel very happy that I now have a team helping me get out of debt.
Reviewed Nov. 5, 2018
Both individuals were very knowledgeable and made sure I understood the content. I was able to understand the terms and what was required and what help would be given. Both individuals were very positive. I am happy with the experience and hope that everything works out.
Reviewed Nov. 5, 2018
My experience was so easy with NDR. I was so stressed out because of my debt and contacted NDR. Gabriel guided me through setting up the application process and discussing my debt, and a welcoming call from Edwin explained the program in detail. I am very satisfied with their services.
Reviewed Nov. 5, 2018
I was beyond embarrassed having to call National Debt Relief. Both of the ladies who assisted me were very nice, reassuring, and help to put me at ease. They both took the time to explain everything in full detail. Both ladies helped walk me through every step of getting set up, and answered all of my questions in great detail.
Reviewed Nov. 5, 2018
The agents were very knowledgeable and I felt comfortable that all the step by step information received will be carried out effectively and efficiently. It's only my first week, but I am left assured after speaking with both the customer service agent and the welcome agent, that things will be better soon.
Reviewed Nov. 5, 2018
Both Nathan and Tia were very helpful and courteous. They explained things well and concisely and made sure to answer any questions that I had. I appreciate their help and the help of the program team. I hope this program will help us alleviate our debt so that we can financially provide for our family's needs.
Reviewed Nov. 5, 2018
Very clear instructions. The representative made sure that I understood completely and took the to me to advised me of the next steps. I would recommend National Debt Relief to my friends and family based upon my experience with your company.
Reviewed Nov. 5, 2018
My experience was very good. I'm overall very satisfied with it. Everything was clean-cut, straight to the point with such detail in which you fully comprehended what they were about and what it is that will happen. They were very friendly and helping in telling me what I should and shouldn't do while in this program.
Reviewed Nov. 5, 2018
Emily ** was such an awesome representative working closely with me through this entire process. I am very grateful for her ability to help and knowledge of the process. She was able to answer all of my questions and was professional and personable.
Reviewed Nov. 5, 2018
Thanks. The service wonderful and made me feel a little safe and explain everything to you. If anyone need help this is the place to. If your debt is too high I would call. Great team on deck with great attitude.
Reviewed Nov. 5, 2018
I didn’t have enough money to pay all my bills, so I reached out to National Debt Relief. They're working on getting all my bills consolidated into one payment and getting the amounts down so I can get them paid off. So far, NDR has relieved a lot of stress. They answered all my questions, gave me advice and helped me to understand the program. The rep I dealt with was very kind and considerate. However, the interaction has been pretty sparse lately. At first, I was getting a call every week and now I haven't got a call in a month. I wish they could’ve got more of my bills together but it's going one at a time. They established a payment that I could afford, and it saved me $600 a month.
Reviewed Nov. 5, 2018
The interest in my credit cards was too high and I couldn’t keep up with it. I couldn't pay it once it got to 20 or 30% interest. I did a bit of research and National Debt Relief was the first one that came up on the internet. The enrolment process was fine and the negotiators that I worked with were good. They said they were protecting me from collections, like taking me to court, but, at the end of the day, they told me that I have to go with this option and that would protect me from people still being able to take me to court. I thought they were supposed to be protecting me, but they said that they really can’t do that. Some company or bank gave me a credit with a really high interest to pay them all off, then I have to pay National Debt Relief, which I didn’t really want to do because I feel like I’m paying interest again, and it’s 22% interest.
I’m still on the other program for another three months and it is supposed to be seamless, but I didn’t quite understand and I thought it was a bait and switch thing. The banks are all making money and we are not. I was okay until the bank called me a week and a half ago negotiating with me. I don’t wanna have to worry about people calling me and trying to collect from me. If I take this loan, then I can pay them all off and I don’t have to worry about that part anymore. However, all the banks are in cahoots with each other.
I told National Debt Relief that the interest rate with the bank was high and that they were supposed to help me get out of debt, but they told me that my credit score wasn’t very good. I said that I just stopped paying all my bills for how many months so they can negotiate because that was what they told me I had to do. However, my credit is poor and I’m getting punished for my credit being poor, although that was the way I had to do the process. I couldn’t pay a lot of the credit cards in the long run and it was way more than what I ended up paying. I couldn’t stick with National Debt Relief, but they were saying, “Well, they might come to try to collect now,” and I say okay. A bank gave me a loan with the same kind of payment structure. The payment is a bit more a month and they are charging interest, but it doesn’t end up being more.
Hello Michelle,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.
Reviewed Nov. 5, 2018
I was having problems paying back whatever loan I had because I was sometimes just working two or three days. The NDR rep Jason was very direct and the payment plan was good. The overall cost was excellent compared to other places. I'd recommend them anytime, which I have. They're something you can relate to and depend on overall.
Reviewed Nov. 4, 2018
They have amazing and understanding employees who treat you like a person. I am very excited to be joining this program and would highly recommend it to others. I am looking forward to a better future where I can actually breathe better knowing that if some financial situation comes up I am not going to wonder how I'll be able to handle it.
Carrissa, we're so glad to hear you're off to a good start! We're proud of our agents and they're some of the most professional in the business. It's good to know that you got to experience their kindness and empathy firsthand. We look forward to working with you in the coming months and thank you for leaving a review today.
Reviewed Nov. 4, 2018
NDR reps that we spoke to were Dorian and Paul. Both gentlemen were very thorough and patient regarding our understanding of what NDR is and how it can help us. Step by step they detailed information about the program and maintained a kind and professional demeanor throughout the entire process.
Reviewed Nov. 4, 2018
I would recommend your service to everyone I know. All the people I have talked to have been very understanding and helpful. I appreciate everything they did to make me feel better about my decision to get debt free. I am looking forward to the day I have finished this program.
Reviewed Nov. 4, 2018
I call National looking for help. Received a young man Isiah. I received the help I was looking for. The rep had knowledge spoke clearly was very professional. Gave his name without me asking for it. I look forward to getting everything straighten out and paid with help of National Debt and restoring my credit.
Reviewed Nov. 4, 2018
I called to ask about this program or debt relief and was pleasantly surprised by the honest, friendly response. I would recommend this program to anyone whom is overloaded with debt. The counselors with whom I spoke were very informative and answered all my questions.
Reviewed Nov. 4, 2018
My bills were almost what I make per month because my student loan payment went way higher than we were expecting it to go. That pushed us over the top, and we can’t get out of those. So, I looked online and tried to find a highly recommended debt relief company. I then got enrolled into National Debt Relief’s program where they try to get my debts to a reduced amount and pay them off. We started two years ago, I gave them a list of all my creditors and what I owed them. Now, I have already paid off some of them. A lot of other ones are almost paid off too. In two more months, I’ll have three more creditors paid off.
I was told how much it would cost per month if we are to do the program over four years, and I pay quite a bit per month. But it’s still a lot less than what I would be paying if I was paying those creditors the regular amount. National Debt Relief’s staff tries to help me out as much as possible. Sometimes they make a deal with a creditor and they might need me to pay a little extra per month. If I can’t pay extra, I tell them and they try to find a way to make it work. Majority of the time, they can. There was a couple of times though that they were not able to make it work without the extra payment per month, so it has taken me a little bit longer than what it would take some other people.
It was also explained to me in the beginning how much I would be paying for their service, and the nice thing is that I don’t have to pay them until they make a deal with a creditor. So, I’m not paying National Debt Relief a monthly fee. I pay them after they do the work. Then after they make a deal, I could see what the progress is and how close I am to paying off each creditor. In the long run, my bills are gonna get taken care of as I work with NDR. It’s also better than not being able to answer my cell phone whenever I get a call because I’m worried that it’s a creditor. That’s why with that I would only answer a phone if I recognize the number. I recommend NDR. I feel comfortable working with their staff, and they haven’t steered me wrong yet. They’re kinda even-keel, not overbearing, and I don’t feel like I’m talking to a debt relief place. I haven’t finished their program yet, but from what I’ve been doing so far, it has been working for me.
Reviewed Nov. 4, 2018
My credit score was a bit low and my wife and I were thinking about what we can do. We saw a few ads and we gave National Debt Relief a call. They gave us the best options and we went with them. National Debt Relief talks to all of the creditors that we owed and see if they can come to a conclusion on any and all debts we have with them, like a settlement. The enrollment experience was quite simple. I just told NDR what was going on. They asked me which accounts we needed help with. They took all the information and said that they would see what they can do for us, and it took about half an hour total time on that. It was like talking to a lawyer. They couldn't help me if I didn't give them all the facts.
The National Debt Relief negotiators send updates like, "This is this is the account number. This is the amount that they initially wanted, which we got down to this right here. What do you guys think?" And we would tell them if it is a good thing or a no go. Then, they would tell me the monthly payment and as long as we are still making payments to National Debt, they can all get the payments down. They tell me how much I will pay for each month and if it fluctuates, they would tell us, "Approximately this timeframe, it's gonna be this much. It could be higher or lower, it doesn't really matter. So, the endpoint would be approximately, this month here will be this amount and you should be done with them." Sometimes, it takes a little while and sometimes it is a bit short, but they explain what is going on and what they are doing.
Although there are still a few more accounts in limbo that NDR is taking care of, they have settled with quite a few of them so far. For the accounts that they worked with, my credit is down. They broke it down and it doesn't matter who we are talking to. It's not always the same person, but they have the account and it is not a big deal. So far, I have no complaints and I have recommended National Debt Relief to a few of my friends.
Reviewed Nov. 4, 2018
I was out of work for a couple of months, and I got behind on my bills. I was on Google and I saw that National Debt Relief was highly rated. They're helping me consolidate all my debt in one payment, and then work out settlements with my creditors. The program that I'm in works to cut my payments down, and it’s helping me get out of debt a lot faster than I would’ve gotten by just paying the minimum amount on all my card.
My debt relief negotiators are open and upfront. They send me an email every time they had worked out a resolution. NDR's process has been fairly easy and painless. Everything went smoothly. Considering how much that I had and how much my monthly payments were, my payment plan is very reasonable. It’s a great value. Every time I call in, the people at NDR have been awesome. They answer all my questions and treat me like I’m actually a person. It's good service.
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