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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 147 Reviews 28835 - 29035
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Nov. 14, 2018

    I originally work with Ben ** who was amazing in making sure I knew everything that was involved in the program. When I completed the welcome call she was super patient with me and made sure that once again, I knew everything involved in the program. I am extremely excited to see what this program brings me and my family. We have been struggling for a while now and I know this program will really bring me some relief.

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    Customer ServiceProcess

    Reviewed Nov. 14, 2018

    I was very pleased with the customer service, the level of information and quickness. They took their time to really educate me on the process. I am looking forward to seeing the results and my future financial state improving. They made the entire process very easy and simple. They went over all of the program details in great depth and more than once.

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    Verified purchase
    Staff

    Reviewed Nov. 14, 2018

    I have been looking for help to get back on my feet and start paying off my debt for a little while. And I came across National Debt Relief. And I can say this is exactly who I need to go to. I’ve had some hard years in my life and I’m thankful and blessed to get help from National Debt Relief. And the Gentleman that helped me “Christopher **“ ext.** is the best at what he does and he’ll be the one I recommend to anyone that needs help. Thanks for everything!!!

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    Staff

    Reviewed Nov. 14, 2018

    So far so good. Very helpful and thorough. I’m anxious to dive into the program. This will help me save money every month so I can stay above water. My goal is to graduate from the program early. That is what I intend to do!!

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    Verified purchase
    StaffProcessTransparency

    Reviewed Nov. 14, 2018

    All associates with NDR have been professional and reassuring. As we enter the rest of the program, we'll see how the program really works and see how effective it is. Every step has been explained fully and I understand the process. I'm sure questions will arise and I hope the program works.

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    Verified purchase
    StaffTransparency

    Reviewed Nov. 14, 2018

    Great Service, everything was explained correctly and I feel I can move forward. I hope that all works out. Both person I talked to, give me great information and were easy to talk to. I feel I can contact them anytime, once again thank you.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Nov. 14, 2018

    This process was relatively easy. No one wants to have to call and ask help but once you get past that and call, they don't treat you like you're less of a person for getting yourself into this position. I greatly appreciated that!

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    Verified purchase
    Customer Service

    Reviewed Nov. 14, 2018

    I am drowning with debt now. I called NDR and I was so relief what they had to say. Thank god. Hoping to get help and just to not worry about anything. Cause I keep thinking about my debt. NDR will sure help me. THANK YOU SO MUCH.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 14, 2018

    If you’re looking for professional and knowledgeable counselors, DO NOT use NDR! I have NO idea how they get the rating they do, but my experience not only got me placed in the troublemakers' office, but probably shortened my life by a few years thanks to the stress of dealing with such ridiculously undertrained personnel. I feel bad for them. Consistent incorrect information was given to me the entire time I was enrolled with the program. Took me, no exaggeration, 4 phone calls and 8 people to get a correct payout total and date. A balance and date to them doesn’t mean the same to you, trust me! 45 minute phone calls were the average, and if you’ve ever seen “Anger Management”, that’s how they roll. That doesn’t exclude Quality Control experiences.

    When you call to cancel your relationship and another 45+ min. phone call, with Alberto, apparently he has 2 names because when we got disconnected after our 45+ min. phone call, the girl looking for him when “I” called back, returned to the phone laughing saying she was sorry, “I didn’t know he uses 2 names so it took a while to find him.” You get told he will call you at 7PM, which is 2 hrs away, then he doesn’t, then when you call back he says he got busy... It’s pretty clear the decision to sign up was a bad one. Lots more stories but this was my last. The final nail that catapulted the really fun Quality Control phone call, was, after I sent an email asking permission to skip a month's payment -medical bills were very high in September.

    Ok. Embarrassing enough that I’m in the program, I received an email a few days later that it had been approved, only to be followed up later with an email stating the creditor had dropped me from the program for missing the payment!!! Oh, I missed mentioning the email I received a few days before my forgiven payment was due, reminding me I needed to make a deposit... Well, the money I would have paid, now went to the bills I asked permission to pay. Of course this was my fault. They do reserve the right to do so, as was communicated when I called to inquire about my most recent email and spend the morning with my friends on the phone because that’s always fun.

    I'm sorry, when you ask the people you are paying significant fees to handle your finances, and they look at your account and say, "yes, it’s been APPROVED..." Breathe. Besides, it’s hard to tell your true balance yourself online when the security questions are wrong and you can’t log in (Birthday, last 4 of Social). Movie time again! You can’t make this nonsense up!!! Perhaps collecting fees is their business, communication certainly is NOT!!!

    This is my second and last review with NDR. I rarely take time to send a review unless it’s extreme, and in this case and the previous review it was. I retracted my last review upon request from NDR - I am reasonable, despite the levels they took me to, after apologies were made for the same customer service issues. Not this time. It would be a disservice to you. Moral of this short and I mean short story is, pay $8 to see the movie, Don’t live it!!! The 4 and 5 star ratings are certainly not reflective of my experience.

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    National Debt Relief
    Response from National Debt Relief

    Hello Denise,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 14, 2018

    When communicating with the representative, he was very knowledgeable and patient as he explained the program. Throughout the process he remained available for questions when we had them. One slight negative was the persistence in getting us signed up. Calling every day, multiple times a day. And the only other was a mix up on information verification that led to one day delay in completing the final forms. Overall, we feel a sense of relief knowing there is a plan in place and an end in sight. Thank you National Debt Relief!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 14, 2018

    A lot of information at one time, but I am excited to get out of debt. I am still sifting and sorting through the emails to try and make sure I am doing my part of the deal. Everyone I spoke to was very nice and professional. I wish I had better guidance on how to cancel automatic payments setup with my One Main creditor. I don't quite understand the legal aspect and the credit aspect, but I do feel that everyone has been honest and above board with me.

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    National Debt Relief
    Response from National Debt Relief

    Hello Amber,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 14, 2018

    The staff is friendly and willing to explain the whole process and steps. Also they answer every questions that you might have. The online portal is easy to use and user-friendly. Every topic that was discussed was emailed to me for my records. Thank You!!!

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    Verified purchase
    Staff

    Reviewed Nov. 14, 2018

    Very helpful and nice, makes me feel like I can breathe again. Will definitely refer to anyone in need of debt relief. Great at explaining things what they're going to do, how they are gonna do it and how I will get the help I need.

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    Verified purchase
    StaffProcess

    Reviewed Nov. 14, 2018

    Courteous and friendly. Royce did a great job in explaining the program and I feel confident I will be taken care of. It feels good to be on the right path to get rid of debt and begin to save money instead of hemorrhage it. Thanks for your help, looking forward to writing another glaring review at the end of my program.

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    Verified purchase
    StaffTransparency

    Reviewed Nov. 14, 2018

    The level of knowledge, compassion and professionalism is outstanding. The representatives I dealt with took time to explain everything in a transparent manner. They were kind and not once passed judgment. I am looking forward to working with National Debt Relief.

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    National Debt Relief
    Response from National Debt Relief

    And we look forward to working with you, Maria. We understand all too well the stress and anxiety that comes with having a lot of debt. The last thing we would ever do is make you feel judged, or add to your stress. Please don't hesitate to let us know if there's anything else you might need from us.

    Verified purchase
    Staff

    Reviewed Nov. 14, 2018

    I have only just begun the process; however, I will say that the two representatives I have spoken to have been very helpful and easy to work with. They have not made me feel ashamed of the situation I have gotten myself into and seem very willing to help. I sincerely hope the experience continues to go as smoothly as it started.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Nov. 14, 2018

    I worked with Jeff who walked me through the process of the application and explained everything very professionally and efficiently. He really took his time and explained everything in detail and answered all of my questions. On my Welcome Call, I spoke with Rosa who also took her time and explained everything. Both of these people made the process very simple and were very efficient and professional. I was initially very nervous about this and they both made me feel very much at ease.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 14, 2018

    The enrollment process with NDR was easy and everything was done online or on the phone. The program is approximately a four-year program in which they would negotiate with my creditors for a lesser payment of my credit card debts. So far, out of my eight credit cards, they’re currently paying three of them. However, for the fourth credit card, Discover, for some reason, I got a judgment on it and NDR couldn’t negotiate on that one.

    When I went to the court to get the summon, NDR served me, according to them, back in August. However, when I looked at the form, there were certain days they put on there and I’ve been working from home since April. The times they said they knocked on my door, I was home and nobody knocked on my door. For some reason, this guy from the street got a clerk to sign off on the form. Until that’s settled, NDR put a hold on all the other credit cards from being negotiated on. I’m really unhappy right now because this should have been prevented.

    At the same time, we sent them the form. Then we got an e-mail saying, “Oh, National Debt if not a legal blah, blah, blah. We’re not gonna be able to represent you.” So what do I pay an extra $12.85 a month for if their legal department is not gonna pursue this? The guy who got the sign perjured and lied. So, that judgment should be voided. They never physically served me and their guy said my neighbor got the form.

    First of all, the name of my neighbor was not the same as the name on the summon. Also the other neighbors next to us are two teenagers. I’m livid right now because I have no idea and I don’t even know where the NDR legal department’s stand on this is. It has been a year and a month now and my credit is shot. I don’t know if I should take back my credit cards and deal with the problems on my own again. But then, another thing happened and they’re asking me for more money to cover the extra expense it would take to settle Discover card.

    When I called National Debt, I was already making $800 a month payment on all of my credit cards, which is really a stretch. We settled on $509 every month and at that time, it was perfect because I could save $300 a month. Now, I’m looking at about 5.50 a month, which is creeping up to $300 to go. I’m back where I was making payments. NDR told me that I’ve been with them for so long and if there’s a way I could give a bit more. I stretched it to 521. Now, they asked me for an additional $25 a month. So I’m gonna be paying about 550 a month every month. They said the payment is going up because of the Discover card. There was really no discount or negotiation about it because of the judgment letter, which to me is false. NDR has no choice, but to pay 31.98 on the card. They gave me the $200 discount. But basically now, my payments for that is 246 every month until they settle that.

    The original negotiator I had was fine. He explained everything and is very straightforward. At that time, my husband didn’t have a job, so I was desperate and it was just a tough time. We still haven’t gotten out of the woods, but I’m thinking if these people can’t even figure out one credit card and everybody is still on hold, who’s gonna put up the next judgment on another card? So my biggest fear is that it’s defeating the purpose at this point for me to keep giving them more money because there’ll be back to where it was. I think we’re still at the beginning of the process. I recently called in a couple of cards just out of curiosity. I know my Kohl’s card was 1,600, now it’s 2,200. Because it’s not being paid every month, they’re gonna put on late charges on that. So I don’t think we’re even making any progress at this point.

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    National Debt Relief
    Response from National Debt Relief

    Hello Raquel,

    We are sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shortly to better understand your concerns and hopefully resolve. You can also call us directly at 888-660-7427

    Verified purchase
    PriceStaffProcess

    Reviewed Nov. 14, 2018

    I checked out National Debt Relief online and I didn’t see anything negative, so I enrolled with them. The process was easy and the person that I spoke with helped me right through it. I had some interactions with negotiators as well and they had all been positive. NDR was able to put my debts all into one package, so now it's a little bit easier for me to handle them. I've been in their program for two years and so far, the cost of their service has been good. Working with them also eased a lot of stress for me.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2018

    Great experience with all of the people I worked with to quickly work on my debt and get myself working toward freedom from the pile of debt. Thanks for everyone that worked with me and that you will work for me.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Nov. 13, 2018

    My research showed me that National Debt Relief was listed as a top company. Their representatives were polite, courteous, and sincere. The process was explained in detail and questions were welcomed and answered, regardless of how many times I may have asked.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Nov. 13, 2018

    Excellent customer service, very well explained on anything I had asked. I am very excited to becoming debt free. I was drowning and stressed out until I called National Debt Relief and they made me feel like everything was gonna be ok.

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    Verified purchase

    Reviewed Nov. 13, 2018

    I was given a detailed profile of the Company and what could be done to consolidate my debts. I was so relieved with the help provided and what could actually be accomplished to resolve this issue. I am so happy to be able to find a solution and that this company is available to help.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2018

    Just like to say that Nikki is the best. She went over everything and made me feel so much better with my situation. Nikki really make you feel like she care and wanted to be the best that she can. Even if it didn't work out for me. Listening to her made you feel comfortable. So thank you Nikki **.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2018

    I am extremely excited about enrolling in NDR, everyone has been so kind and helpful. It’s only been 24 hours and I already feel the burden lifted off of me. I am ready to become debt free and thanks to NDR I feel like it is possible.

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    Verified purchase
    ProcessTransparency

    Reviewed Nov. 13, 2018

    They were very helpful and really clear about the program. All my questions were answered. It was very easy to sign up. They took the time to go over every detail of the program and explained everything on the contract.

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    Verified purchase
    Process

    Reviewed Nov. 13, 2018

    Described everything and was straightforward with all the details and what the next steps would be. Answered all my questions and was very helpful through the entire process. I look forward with working with them to help me work out of this debt. Thank you.

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    Verified purchase
    Customer Service

    Reviewed Nov. 13, 2018

    My experience with welcome phone call was good and informative. Looking forward to my debt resolution process and hope for it will be as pleasurable. I've submitted my permission to negotiate through the online portal.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2018

    I couldn’t be happier with the support of the staff. So far this has been a great experience. I am excited to get started and share the results with everyone. I believe this will certainly be a great move for my future.

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    Verified purchase
    Process

    Reviewed Nov. 13, 2018

    Expectations were met and Crystal was great. Will definitely refer to some friends. They did a great job following to make sure the transition process is seamless. I just wish the process will be expedited quicker and relief comes sooner.

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    Verified purchase
    StaffProcess

    Reviewed Nov. 13, 2018

    The staff with National Debt Relief was very informative, thorough and exceptionally helpful. Very much appreciate the help your organization provides, and look forward to the resolution of our financial issues. The paperwork and process was quite simple and the promptness with which everything took place was timely and our freedom from debt will be a huge relief and your name implies.

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    National Debt Relief
    Response from National Debt Relief

    We look forward to working with you as well, Kay. We're glad your experience up to this point has been positive. Thank you for leaving a review this morning.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 13, 2018

    They were very helpful in describing how their department works. They went through each file and read it and answered quests if I had any. Also very nice on the phone. Called me back on time. Easy to understand and had my files all ready.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2018

    Your people helped me 100 percent and helped me and my wife where I understood everything about my case. Thank you for all your help, your people were kind and made me feel more relaxed about my case. Thank you so much.

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    Verified purchase
    Customer Service

    Reviewed Nov. 13, 2018

    So far so good, nothing has happen yet with my accounts because it’s brand new and we will after the Thirty Four months as to what will happen. This whole process seems easy enough and hopefully works the way the customer service has described.

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    National Debt Relief
    Response from National Debt Relief

    Hello Philip,

    Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.

    Verified purchase
    StaffTransparency

    Reviewed Nov. 13, 2018

    The gentleman that helped with my account (Gilbert **), was very helpful and non-judgemental. He was a very good man with a compassionate heart. He took the time I needed to explain everything so I could feel comfortable with this decision.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Nov. 13, 2018

    My representative Roy did a great job in providing the help I needed along with useful information, he also went into detail so I could understand every step of the way while giving me examples that also helped me understand the information he was providing. Roy also checked in with me during the calls to make sure I was following along & answered all my questions. He made the process very easy & hassle-free.

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    Verified purchase
    Price

    Reviewed Nov. 13, 2018

    I am so happy to have stumbled upon this great service! I was at the point where I couldn't pay anymore, my debt just kept increasing as the interest in my credit cards rose. I can't wait to get out of debt! A huge weight has been lifted off my shoulders.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2018

    Hector and Dwayne ** - Both gentlemen were very helpful in helping me to understand what it is I was signing up for and especially Dwayne for easing my mind about going forward. I was a bit nervous about the future harassment I may be getting from creditors but both men made me feel like I won’t be alone in my struggle and I have the company to help me get through it so thank you.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Nov. 13, 2018

    Very friendly and helpful customer service agents. Everything was explained as clear and precise as possible explaining how the program works to help me clear my debt issues. As long as the process of reducing and clearing my debt goes as smoothly as possible I will most likely be recommending National Debt Relief to everyone I know who may need the same help I did.

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    Verified purchase

    Reviewed Nov. 13, 2018

    The thing that surprised me the most was the monthly payment amount to cover all of the debt being enrolled. It is half of what I was expecting to pay and it includes all of the fees of National Debt Relief as well as legal help to keep the creditors away. Thank you National Debt Relief!

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    Verified purchase
    StaffProcessTransparency

    Reviewed Nov. 13, 2018

    Well described program and was very professional. Explained everything well and asked questions concerning what I wanted out of the program. Explained how the savings account works and how the negotiations work. Also shared how important it is to keep everything up to date.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 13, 2018

    I was nervous about this whole process, but ALL of the customer service representatives helped me get through this painlessly. I really appreciate the help and human kindness. Everyone I worked with helped me by answering all of my questions patiently and kindly.

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    Verified purchase
    StaffTransparency

    Reviewed Nov. 13, 2018

    Had no problems, everything went smooth. The ladies I talked to were very helpful and explained everything. I had all my questions answered in a responsive manner. I received all my paperwork from everybody in a timely manner. Thank you for all your help.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 13, 2018

    Very professional and detailed, Michael ** was great and he was able to answer all my questions. He was patient and understanding of the situation on hand. He explained the process in detail. The Welcome call was also very informative. This company is very professional. Now I know why the rate one of the Top companies for Debt relief.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2018

    Brand new to the company so not sure how this is all going to go. So far it's been OK, a bit much with all the information and I'm a little freaked out and scared. They are making me feel better and to know I'm not the only one who's had to deal with this helps a lot.

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    Customer ServiceProcessTransparency

    Reviewed Nov. 13, 2018

    I can't rate any higher due to not being in the program very long but what I've encountered so far has been very helpful. It seems that this is the way to finally gain control of my financial position and have control of my life again. Schooling weighs on me heavily as I am gaining two degrees so with that comes financial burdens. National Debt Relief is confident that they are able to cut my debt in half and have everything paid off within four years rather than the 10+ years I was looking at possibly paying things back. Customer Service has been extraordinary so far and the people I have spoken with thus far have been clear and concise in explaining the program to me. I will review again upon hearing from creditors and the new rates I am to pay back.

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    National Debt Relief
    Response from National Debt Relief

    Hello Matthew,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 13, 2018

    My experience was great and I enjoyed the experience working with the young lady over the phone. I hope this will help me in clearing up debts that I presently owe. I feel this company will help with the situation that I am presently in.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Nov. 13, 2018

    I appreciate the patience of the counselors with National Debt Relief. They willingly took the time to answer all my questions to ensure I had a clear understanding of how the program works. I would surely recommend National Debt Relief.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2018

    The satisfaction with all the services that they had given to their client is already a big relief and debt free. I made the right decision to contact the National Debt Relief to live stress free, instead of work two full time jobs just to keep up with all my debts.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Nov. 13, 2018

    My experience has been very positive with debt management. It was very easy to call and have reassurance in 30 min after giving information to the customer service person. I appreciated that the team has been very professional and reassuring as we go through this process.

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    National Debt Relief
    Response from National Debt Relief

    Peggi, we're always happy to give you a word of encouragement and reassurance when things become uncertain. Please don't hesitate to reach out. Thanks for keeping us updated with your progress today.

    Verified purchase

    Reviewed Nov. 13, 2018

    I was really nervous about calling about my debt. Brent was amazing about explaining everything. I feel so much better about making my decision to solve my debt. I have some friends who are going to look into this company to solve their debt.

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    National Debt Relief
    Response from National Debt Relief

    Amie, thank you for sharing this with us! We'll be sure to pass along your compliment! We're happy you had such a positive experience with us. Thank you for recommending us and we look forward to doing great things with you.

    Verified purchase
    StaffTransparency

    Reviewed Nov. 13, 2018

    Everyone we spoke with was very helpful. They made sure our decision was just that, our decision. They walked us through everything and made sure they answered all our questions to the best of the ability. Choosing this company was the best thing we could have done. We was able to take our time and really get the help we need. I will be recommending you guys to everyone I know that's in the same situation we were in. Thanks a lot for your help and kind word. They are greatly appreciated.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Nov. 13, 2018

    I am so relieved to finally get the help that I needed to be debt free. The process was much easier than I was expecting, the reps, Anthony **, and Aurie were very professional and explained everything. Anthony ** went over the contract step by step and that really put me at ease. I look forward to being debt free finally and to be able to retire in 3 years.

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    Verified purchase
    StaffTransparency

    Reviewed Nov. 13, 2018

    Shelley was very helpful and knowledgeable. I even asked for her specifically when other reps attempted to reach me. Shelley was wonderful from start to finish. She told me she had been there for over 4 years and I could tell. There wasn't a thing she couldn't explain to me and I asked lots of questions and probably even repeated a lot of questions. She never once seemed annoyed and was very nice.

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    StaffProcessTransparency

    Reviewed Nov. 13, 2018

    They were very understanding of my situation and willing to try and help me out. They explain everything very clear about the program and how they do stuff and they answered all the questions I had for them. They explained that this program helps people that get in this kind of situation get out of debt.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 13, 2018

    Great service. I hope you can help me with my debt. The customer service has been great and answered all the questions I had. I am looking forward to working with your company to get me out of debt. Thank you.

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    Verified purchase
    Customer Service

    Reviewed Nov. 13, 2018

    They offered me amazing customer service and were direct to speak to. It was a very fast and efficient service provided and I had all my questions answered. I was able to have everything set up within one day and able to do everything from my smartphone. I will recommend this service to all my colleagues.

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    StaffTransparency

    Reviewed Nov. 13, 2018

    I did a search online and I called National Debt Relief. They were really helpful and responsive. They communicated with me quickly and were accommodating to my situation. Then when I followed up with them later, they were just as helpful. The process seems pretty transparent and everyone seems pretty open and willing to help. I get an update when a settlement has been reached or offered.

    However, it's a little frustrating that they're not open on the weekend, and it seems really odd for that type of business. It's annoying since you have something that's time-sensitive, and that's two days that might take away from something. Also, the payment plan was really good for where I was a year ago, but my financial situation has changed so that's something I need to readjust with them 'cause it has created a hardship for me. Overall, NDR has settled a few of my debts and they're gonna help me accomplish some things that are really important to me that have been far more difficult to do on my own, if not possible at all.

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    PriceStaffProcessTransparency

    Reviewed Nov. 12, 2018

    Went well, understood what they explained, they are willing to help me! They worked my information & got me approved very quickly. Very friendly & helped me understand each process. I would recommend to friends. This will decrease the interest rate & lower my payments. So very thankful!

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    Process

    Reviewed Nov. 12, 2018

    Ed **, from National Debt Relief, was very helpful in walking me through the application process. The program itself, has given me "peace of mind" in knowing that my debts will be paid off in the near future and that my credit score will improve from what it is now.

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    Staff

    Reviewed Nov. 12, 2018

    I have to say that so far I am happy with the service I have received. I spoke to another company prior and was really not happy because it felt more like I was working with a dishonest car salesman. This was definitely not the feeling I got with working with your representatives. They were very professional and I appreciate that they were not insensitive to my situation. I know that I am in a tight spot financially and it doesn’t help for someone to try to make me feel worse about it. Your guys were very professional. I want to say thank you for that.

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    Staff

    Reviewed Nov. 12, 2018

    The agent was very polite as well as professional. Moreover, the agent had my best interest at heart. The agent went over all of the informational documents and I was able to keep up with her every step of the way during my Welcome Conference. I really appreciate the nice people whom I've had the pleasure of working with as they informed me of my obligation, responsibilities, rules, and regulations.

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    StaffTransparency

    Reviewed Nov. 12, 2018

    Staff was very nice and precise. They explained everything very clearly to me and efficiently answered all my questions with great knowledge. I'm very excited to work with you guys and I appreciate the great experience I had. My monthly rate is very fair and will help me tremendously with my debt.

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    StaffTransparency

    Reviewed Nov. 12, 2018

    Great people. Very easy to talk with. I feel secured with this company. I’m satisfied the way they explain everything. They are very honest. My experience with them was fantastic. They answered me straight to the point. I guess I will have a good night sleep after all. Thank you National Debt Relief.

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    Staff

    Reviewed Nov. 12, 2018

    I told Angelica I wanted to be debt free with my credit back on track by my 35th bday and she worked with me to find the exact right plan for me. I can't wait to be able to breathe again! So happy to find a solution to my debt!

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    Process

    Reviewed Nov. 12, 2018

    Just wanted to take the time to say how impressed I was with both of the associates that were helping me! Alisa, and Jamie did a wonderful job in explaining the process of the program which helped me feel even more confident that I would have success with it. So thank you again National Debt Relief, I really appreciate it!

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    Customer ServiceTransparency

    Reviewed Nov. 12, 2018

    Excellent customer service, and everything they explain is clearly informed. Fast and accurate accounts information. Fast questions reponses. We highly recommend National Debt Relief. We are very glad that we contacted National Debt Relief to help us with our financial situation.

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    Staff

    Reviewed Nov. 12, 2018

    5 Stars to Genaro...friendly, answered all questions, was direct on those answers. Felt I could trust him with the issues. He also made an effort to stay in contact through the set up process and all the way to confirmations and paperwork.

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    Staff

    Reviewed Nov. 12, 2018

    The man helping me helped me a ton! Made it so I understood what he was talking about! I happy that they are going to help me get out of debt! I was drowning! I'm ready to be put of debt and back on track with staying out of debt!

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    Process

    Reviewed Nov. 12, 2018

    I feel a lot relieved that now I can pay my debts and be back on track soon. Hopefully I can feel less stressed and able to go on with my life without feeling like I owe money. This company was very helpful and thorough with the process. Thank you all for this terrific program.

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    StaffProcessTransparency

    Reviewed Nov. 12, 2018

    Representative was greetful and reviewed the process in a clear and concise way. She made sure I was able to understand the process and answered any question that I had. Offered to assist in setting up. She was patient when I was gathering info.

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    Staff

    Reviewed Nov. 12, 2018

    Everyone was helpful, patience and polite. All my questions were answered fully with any details I needed. All personnel were anxious to ensure I was fully informed about all details of my credit problems. I was treated with understanding and felt that they understood my situation. I would recommend this service to anyone who was in the same position as I found myself in.

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    Customer ServiceTransparency

    Reviewed Nov. 12, 2018

    Customer service have excellent customer support. Everything was explained clearly and precise in the goal that I was wanting to reach. Hopefully this will the first and the last time that I will need to use this service. I would like to think everyone for their patience.

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    Customer ServiceStaff

    Reviewed Nov. 12, 2018

    Great experience so far. Getting my questions answered & starting the enrollment process was easy. I can finally feel like I’ll get somewhere with my debt. Everyone I spoke to on the phone was very kind & helpful. I would recommend them to anyone who is struggling with their debt.

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    StaffProcess

    Reviewed Nov. 12, 2018

    My experience was lovely. I felt very cared for and like I was entering in to a program I could trust. Thanks so much for helping me start this new journey towards debt freedom. Everyone I spoke with was very accommodating.

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    StaffTransparency

    Reviewed Nov. 12, 2018

    So Far the service is straight up with great INFO, clear notes of what to do, showing the benefits, honest about consequences, and good delivery systems on the net, for signing, banking etc. Joel was personable and positive, with clear answers to questions, efficient and friendly.

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    StaffProcessTransparency

    Reviewed Nov. 11, 2018

    We just recently enrolled with National Debt Relief, but so far everyone we have had contact with has been very nice and have explained the process thoroughly. Everyone has been very polite and really made us feel like they truly want to help us. They make sure we don't have any questions before moving on to the next subject. So far it has been a very good experience.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 11, 2018

    National Debt Relief keeps me informed and updated on my current account that I have with them. They give me information on the monthly progress. They also always ask me for my permission before they move ahead on anything. The program they’ve got is basically to clear me from my credit card debt. I’m working on that with them now. I went with them when I was looking for a company to deal with my finance problems because they had good ratings. I also have friends who have used them before and they were satisfied.

    Initially, NDR had to do a credit report and see what they could and could not help me with. They explained the difference. They advertised like asking people who are over a certain amount to give them a call so I figured there had to be some kind of minimum there. They opened an escrow account and set up the amount that I'm comfortable paying. Then it’s up to me whenever I build that account up enough to be able to pay the debt off. So far, I’m satisfied with the way they have handled my account. They were definitely able to negotiate and lower the amount of money that I had to pay back, and that has saved me quite a bit.

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    Customer ServiceStaffProcess

    Reviewed Nov. 11, 2018

    Process initiation - Welcome Call and Customer Service inquiry so far have been flawless. I appreciate the cordiality and understanding experienced especially since I don't have any experience with this process. I hope to continue to experience effective and cordial service throughout the life of this culminating with an out of debt result and settlements finalized.

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    Response from National Debt Relief

    Jeffrey, we're glad to hear that your experience so far has been so positive and thank you for leaving a review. We'll do our best to continue providing top-notch assistance as you continue. Please don't hesitate to let us know how we can help in this regard.

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    Reviewed Nov. 11, 2018

    I tried to talk to my bank but they weren’t very helpful. I then found National Debt Relief online. When I originally called, I just explained my situation and they put catchphrases on it like a hot chip. So, I sent them my information and then they worked out all the numbers. That worked for me and that was it. In the beginning, I felt like I did not get as much information as I thought. Throughout the process, I have heard a lot of, “You should have done this", but I never knew I had to do that. Simple things like if they were working with somebody to settle my debt, one of them being my bank, they should never have told me I had to close my account and that became a real issue later on. Then, a year and a half ago, I had an instance where I was struggling to try to make the payments and somebody laughed at me. So, I ended up talking to a manager and got that straightened out. Ever since then, it has been pretty on the spot.

    Some people were very personable, really easy to talk to, and were understanding -- like I was talking to somebody in my family. The payment plan was okay. Then, as I got further into it, things changed. I got older and there was the rent inflation thing. So, sometimes, it was hard and I was kinda locked in with those payments. At the beginning of this year, I remember making a phone call and saying, “I have to move. I can’t make these payments". And they kinda basically told me if I didn’t make these payments, then I have the potential to be dropped out of the program. That kind of frustrated me because I started paying $240-ish something, and I bumped it up to $275 and all I was asking was to go back to my original payment of $240, and they were saying that I couldn’t do that. So, I stuck it out.

    A few months ago, I went online and did the math myself. Because I’m on my last account, I was seeing like we were paying the less than $100. Why do I have to pay three times that to them every month? So, I figured out the math and then it was easy to make the phone call and they said, “Okay, sure.” So, it really depends on who I talk to, too. Some people are just, like “Let me look at the system,” and “let me do what we can do”, and then some people are, “Oh, yeah. Maybe we can do something. can you hold?” It is kinda hit and miss. If you were considering the service, get all the information before. It is a great program and it does help you a lot. Just make sure it is right for you before you get locked into another payment because that is the whole point of consolidating debt, it is to give you some breathing room.

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    Response from National Debt Relief

    Hello Leslie,

    Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

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    Reviewed Nov. 11, 2018

    My friend’s wife used National Debt Relief and she just paid it off, so she’s ecstatic. When I enrolled with NDR, I was on the phone with them for over 35 minutes and it was completed. Their reps are professional, always courteous and they always give me a call to ask if I’m fine. If I don’t have time, they call me back. They told me how much it was gonna be a month and how many months it would take to pay off. I send them a certain amount a month, they negotiate with the credit cards, they come up with a number that’s fair, and then they pay one credit card off at a time. When that one is done, they put the money until the next credit card and on and on. I’m on the program for about a year now and I can’t wait for the next two years to be over. With NDR, instead of me accumulating interest over the years, at least the interest has stopped and I’m better off than when I started. I’m very happy with NDR. I recommend them to people in my own position.

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    Staff

    Reviewed Nov. 10, 2018

    I had a great experience getting my bills back on track and speaking with my rep. She had the best attitude and was extremely helpful! She went above and beyond to make sure my financial goals were to be met. 5 star service all the way!

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    Customer ServiceStaffTransparency

    Reviewed Nov. 10, 2018

    I received the best customer service. Everyone involved in helping was very professional, courteous, and took time to explain everything I needed to know, and made sure I understood everything explained to me. I was informed of who would be assisting me, and given phone numbers I would need. I was able to understand because everyone made sure everything was clear to me.

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    Transparency

    Reviewed Nov. 10, 2018

    It is helpful, but I still have few more questions unclear. I need better explanation for this article. I think you should let the customer know everything instead I have to ask for the information. I think that need individual assistance for every cases.

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    National Debt Relief
    Response from National Debt Relief

    Hello Tien,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

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    Reviewed Nov. 10, 2018

    The representative I spoke with was very helpful, explained everything really well, and was very nice. It made me sure I made had come to the right company for help with my issues. Logan was also really helpful on the phone and I’ve had nothing but great experiences so far!

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    Response from National Debt Relief

    This is awesome news, and we're glad to hear it! Thanks for letting us know how your sign-on experience was, and feel free to update us on your progress.

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    Customer Service

    Reviewed Nov. 10, 2018

    Thank you for all your help with my debt, you have answered a lot of my questions and made this as easy as possible. I will recommend this service to my friends and family. The customer service was great and so incredibly helpful.

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    StaffProcess

    Reviewed Nov. 10, 2018

    I just completed signup with NDR for debt relief. Everyone I talked to did a phenomenal job! Getting enrolled in the program was easy and I am so thankful that I am on my way to debt freedom. I look forward to working with NDR’s representatives in the future.

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    Customer ServiceProcess

    Reviewed Nov. 10, 2018

    My experience was very straightforward. Shelley did a great job making sure that I understood everything as it related to the National Debt Relief program. She answered all my questions so that would be ready for my welcome conference call earlier today.

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    Customer Service

    Reviewed Nov. 10, 2018

    I thought the overall experience was satisfactory. We have phone reception problems here, which they worked with. So far I haven't been able to log into my account due to password problem, but I expect that to get ironed out.

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    Process

    Reviewed Nov. 10, 2018

    The process at National Debt Relief is working for me and we're about seven months from being done. We’re getting rid of credit card debt. The fees and the payment are both high but we’re making it.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 10, 2018

    The reps of National Debt Relief are very easy to talk to. They're caring. They want to hear about your circumstances, are very good explaining things and are very good to follow-up with me. They don’t talk too fast. They explain whatever questions you have in a way that’s easy to understand, and I've been very pleased with my experience. They encourage me to look at my account on a regular basis and just see how things are going through your account. And if I'm not in my account once a month, they contact me and say, “We noticed you haven't looked at your account. Is everything okay? Do you need a new password?” They're very attentive and I find that very reassuring.

    Forms and things that were needed to be signed were emailed back and forth, and they're very easy to reach on the phone. I've never had any trouble getting through. The company is amazing. Right up front, before I even signed up with anything, I had given them a list. They knew all my debts and what they were, and they told me right up front, “This would be the amount that you need to pay in every month to help us wipe out all of these debts.” I said, “Well, that seems kind of high,” and they said, “Well, we can break that up into two payments per month if that would be better.” I said yes and that worked out great for us. So we make two payments a month, and it's been the same amount all throughout. It has worked very well for us. I would recommend NDR highly.

    What they receive is based on how much they save for you. They gave me a number and I started making payments based on that. Then they negotiated with the creditors to get it even a little lower than that, so then the difference there is what I'm paying them. So they work their fees. They don’t get any money unless they are able to get a really good deal on that card.

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    Customer ServiceProcess

    Reviewed Nov. 10, 2018

    National Debt Relief is helping me work on paying off my credit. Mostly they were credit cards, and there is a little bit of medical stuff. They call on some of the people that I owe and negotiate with them. The program is going slowly but surely. The payment plan seemed a little bit too high, but it is what it is to get some of the credit down off of me.

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    Reviewed Nov. 9, 2018

    This was real easy and the rep was very helpful. She explained everything and did not move forward until I told her I understand. Fast and quick for a reply and any question I had was answered. Made me feel like this program will truly help me.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 9, 2018

    I am happy I made the call to National Debt Relief! The service was friendly and answered all my questions. They explained their program to me and what they hoped to accomplish with me to get debt free! I feel like a weight has been lifted off my shoulders and would highly recommend National Debt Relief services.

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    ProcessTransparency

    Reviewed Nov. 9, 2018

    The guys who helped sign me up were very helpful and answered all my questions with no hassle... within the first 2 days walked me through everything and got me signed up and approved for the program... looking forward to becoming debt free really soon... all thanks to National Debt Relief.

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    Staff

    Reviewed Nov. 9, 2018

    This team was awesome! They answered every question I had and gave me peace of mind to help me on my journey to becoming debt free. I appreciate the time they spent with me going over all my questions and concerns.

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    Process

    Reviewed Nov. 9, 2018

    Chris ** help tremendously with thoroughly explaining and going step by step with the process. I will definitely refer someone because of the experience I had. I believe after talking with Chris this will be the best decision for my financial freedom.

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    StaffProcess

    Reviewed Nov. 9, 2018

    Just started with this company, friendly, supportive, professional. My initial contact was Addie **, and she helped me with understanding, and then checked to make sure I understood. Highly recommend. The process was quick with as little stress as possible.

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    Staff

    Reviewed Nov. 9, 2018

    Great experience. Everyone was very nice and helpful. Would recommend many people. Feeling relieved that I can pay my debt and save my financial future. Saving me from filing bankruptcy and suffering years of bad credit. This program, I am sure, will be helpful to many people especially with today's economic uncertainty.

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    Process

    Reviewed Nov. 9, 2018

    I appreciated the thorough walkthrough of the program. All my questions were addressed in detail that were not previously addressed. I like the additional incentive at the completion of the program. Getting my credit back on track can be stressful and discouraging, but having the experts to assist with the burden makes a difference.

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    Customer ServiceTransparency

    Reviewed Nov. 9, 2018

    Went a little fast and I had to stop her to be sure I understood. Perhaps you could get Welcome call to slow down and take more time for client to absorb what is said. She was willing to go back and explain when I had to ask a question but slowing down could help.

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    Staff

    Reviewed Nov. 9, 2018

    Both my reps, Aurie and Josh were extremely understanding and helpful. Debt is not an easy thing to accept, but they didn't shame me for it or judge me for it. Sometimes life happens and credit is there for a reason. I am so thankful for National as this will give me a new start and I can see the light at the end of the tunnel.

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    Transparency

    Reviewed Nov. 9, 2018

    The only thing I can say so far is that everyone has had lots of patient with me, trying to explain to make me understand how things work. So I'm going to let them do their job. Hoping that it will have a happy end.

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    Transparency

    Reviewed Nov. 9, 2018

    Everything was explained thoroughly and all my questions were answered. I'm hopeful this is exactly what our family needs to alleviate the financial burden we have accumulated. Circumstances aren't always ideal when trying to find a way out of debt but NDR seems to be the right solution for us.

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    Customer Service

    Reviewed Nov. 9, 2018

    Excellent service, fast response, and accurate info. Keep the good service up! It would be good if your site could have a "Fee" column next to the "Settlement Amount" column to save human resources. Poor design of your survey forms.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 9, 2018

    The representative was professional and very clear about the matter discussed, it was easy to understand and to follow and her description of the program was excellent. She was also very patient responding all my questions as well as very well mannered in her diction and reading.

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    StaffProcess

    Reviewed Nov. 9, 2018

    As soon as I inquired about this program they contacted me immediately. They were very professional and really helped me begin my journey to become financially secure again. The process is quick and user-friendly. I am excited to work with them.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2018

    From my first call, I was impressed with the customer service of the initial contact. Everything was made easy to understand, and I look forward to resolving my issues with the company. My account manager, Chris, was awesome and it was a pleasure speaking with him.

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    StaffProcess

    Reviewed Nov. 9, 2018

    So far this has been a great experience. All the representatives have been really helpful. I am hoping that this process will be successful for me going forward. I like the electronic assistance and this has made the process very easy.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2018

    Satisfactory customer service experience and staff show knowledge and experience at job. I am hoping to benefit from this program, so that I can confidently refer other people that may benefit from similar program. The money I hope to save from this program will definitely be put to good use.

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    National Debt Relief
    Response from National Debt Relief

    Hello Olakunle,

    Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.

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    Transparency

    Reviewed Nov. 9, 2018

    I have had a great experience getting started with my debt relief. Everything has been explained well. I look forward to working with National Debt to resolve all of my debt in order to start over with my finances. Thanks.

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    Staff

    Reviewed Nov. 9, 2018

    Hi! I did talk with Josh ** at National Debt Relief company and got a very accurate info about how to get rid of my credit card debt. He was ultra professional, sincere and very, very helpful and attended all my requests included on postponing the signature of contract to next day, giving me space and time to read well and make a knowledgeable decision. Thanks, Josh for all your help and caring.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 9, 2018

    Great customer service. Very thorough. I would recommend others. Quick response. Communicated the debt relief program well. I am looking to continue to have excellent service during my years in this program. I appreciate Teddy ** and the representative that helped with the Welcome package.

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    Transparency

    Reviewed Nov. 9, 2018

    It was a lot of information at one time to understand. I was explained anything I didn't understand and assured I was doing the right thing. I'm looking forward to our journey on keeping my credit in good standing. You've made me feel confident.

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    Customer ServiceStaffProcess

    Reviewed Nov. 9, 2018

    Marciano and Ed (the talking horse, as he referred himself), made my experience with enrollment so easy. They both are very knowledgeable about the program, and welcomed my questions and concerns. Thank you so much for the pleasant experience. You two really put me at ease. I will definitely refer all who need help with debt to your business, just because of my experience in superb customer service with the two of you. Thank you so much again, you truly don’t know the weight you have taken off me.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2018

    So far my experience with National Debt Relief has been positive. I was a nervous wreck to reach out and start the debt relief process but after speaking with the great customer service reps at NDR I feel much more relaxed and informed about everything.

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    Customer ServicePriceProcess

    Reviewed Nov. 9, 2018

    I had not been paying on a couple of credit cards and I wanted to resolve that debt. I went with National Debt Relief as I saw some good reviews about them while searching through Google. I went through a debt consolidation program with them and the enrollment process was quick and easy. I had a conversation with a gentleman and he broke down the process for me. He then set up a monthly payment plan that would work for me. This program made it easy for me to have one monthly payment and it was stress-free. The payment would go into one account where I don't have to worry about the people at NDR negotiating for me or on my behalf. They send me periodic emails, letting me know what debt they've negotiated, and if I agree to those terms or whatnot. Phone calls would work, but I see that in today's society, email is a lot more convenient.

    I don't have enough time to go on the portal as much as I should, but I do wish people would contact me from there, to let me know where I am in the process. I would like more information on that. But other than that, the cost of their service is not much at all and I understand that I'm paying a lot for the debt relief itself. Everything has been good with National Debt Relief.

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    Staff

    Reviewed Nov. 9, 2018

    Everyone I have come in contact with has been helpful and very nice. The instructions have been accurate and easy to follow. I also like the fact that we can adjust the payments to pay more or pay less, that it depends on the situation.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2018

    They went beyond and helped me with my credit issues and talked me through it 100% and were always there to answer any questions! I went through a huge hardship in life! And they were here to help me fix it and get through it!

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    StaffProcess

    Reviewed Nov. 9, 2018

    The customer rep made me more comfortable with my decision as she answered all my questions thoroughly. All my uneasiness vanished with more information that was given to me. She reassured me that I will be guided through the whole process with a lot of support. I'm glad I signed up for this program.

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    Customer ServiceProcessTransparency

    Reviewed Nov. 9, 2018

    Karen and Jaison were very helpful and explained everything very clear and well. I would recommend this company to anyone. They explained every step of the process well. Jaison had no problem repeating each step again. Karen did a very good job on the welcome call and made the process smooth.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 9, 2018

    Had a great phone call with Ricardo. He explained thoroughly everything to me. Took his time to make sure I understood everything. Was so patient with me as I had several questions for him to answer. I couldn't of felt more at ease with this whole process. Ricardo was fantastic and sympathetic. So thank you for that.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2018

    I truly appreciate the service provided here, it is truly life-saving. Sean ** and the person that provided the Welcome Call (I did not catch their name) were both helpful and kind. Thank you both! I have a friend in a similar situation and I am immediately recommending her to this service! Thank you again.

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    Staff

    Reviewed Nov. 9, 2018

    It was a lot easier than I thought it would be. Both men were very personable, answered my questions clearly, and were very helpful. Scott went through the agreement carefully and answered questions completely. I had him change the agreement three times but he showed no irritation or objection and cheerfully made the changes.

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    ProcessTransparency

    Reviewed Nov. 9, 2018

    Helpful, explain all the process by phone and paper. The person who help us was asking us if it was something that it will help us just to make sure it was a right decision. We said yes cause right now is a good opinion for us.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2018

    Nothing much to say except they were fair... thorough... very explanatory... very helpful. Answered all questions... repeated themselves to make sure I understood everything. Pleased with the entire situation.

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    StaffProcess

    Reviewed Nov. 9, 2018

    Just wanted to Thank Nick ** for helping me in this process. This is a hard time of my life and knowing that everyone understands and is willing to help, makes everything a little nicer. The process is smooth and I am glad that I was able to complete it.

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    Verified purchase
    PriceStaff

    Reviewed Nov. 9, 2018

    I was in a situation where I needed some help and National Debt Relief was the first one I heard about. I also saw that they are accredited by Consumer Affairs so that helped my decision. I enrolled in NDR's program and they had to get all the information about myself, what I was paying, all my bills as well as all my debt. I had to throw all my debt, where I was and give a number. They came out with a payment plan to pay them for so many years but it ended up saving me thousands of dollars. They do the interest rate reductions and getting that turned back in not consolidated, but I had to get rid of some of the interest that was accrued on some of the credit collected.

    I had a couple of different people who I worked with and they were able to add alternatives. They get me on the path with some of the debt that was accrued to the interest squared away, a chance to get out of it and not get suffocated by it. I still got about a year left in the program and I wish it was cheaper, but it is what it is. It’s a high payment plan, but it’s a little less in the long run than what I would’ve had to pay the full credit charges back with the interest. One thing I didn’t like is at the end, when we thought we were cleared up and we saw the end line, they gave somebody trying to sell me a loan to finish it up. They were trying to push me into that but I didn’t take that.

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    National Debt Relief
    Response from National Debt Relief

    Hello Christopher,

    We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

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    StaffProcessTransparency

    Reviewed Nov. 9, 2018

    National Debt Relief is great. I tried other debt companies before and they weren't as thorough or transparent on the process. But National Debt Relief was very thorough about how the process would go and the method to the madness as far as the deposits, payoffs and negotiations. Also, they were very friendly. My payment plan is a bit on the high end and a little more effort could have been made, but it's coming through with what I came to them with so it's fine. Two accounts have been settled.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2018

    I had a good experience and I got all my questions answered. Everyone was pleasant in answering all my questions and I look forward to working with them and getting my debt resolve and then finally be debt free.

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    Verified purchase

    Reviewed Nov. 8, 2018

    Good at keeping us informed at paying off Credit cards with low monthly payments. Our monthly payment is a very fair amount considering the amount we would be paying out on all the credit cards at one time. Thank you very much for your help!

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    Staff

    Reviewed Nov. 8, 2018

    Everyone was very helpful. They went out of their way to help us reach our goals. They took their time explaining everything to us to make sure that we understood what was required of us. They were eager to extend a helping hand.

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    StaffProcess

    Reviewed Nov. 8, 2018

    Both of the representatives I spoke with were very good at explaining the program to me and putting any worries that I had out of my mind. I would definitely recommend this to anyone looking for help with their debt.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 8, 2018

    They were very nice and helpful. Would recommend to friends and family. They explained everything and were very helpful in helping me understand. I had a very good experience with both customer service and the welcome line. I'm looking forward to working with them.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2018

    Professional, helpful, kind, informative, called me back serval times over two days to make sure I understood everything and if l needed any help with the forms. l truly appreciate all the help. It feels good to have peace of mind again. Thank you all from the bottom of my heart.

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    Customer ServiceTransparency

    Reviewed Nov. 8, 2018

    From the very first phone call till the completion of the account process the steps and instructions were very clear, if there was anything I didn't understand I was treated with respect and care to help me understand the whole process.

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    Staff

    Reviewed Nov. 8, 2018

    Nathan, and the other lady that helped me were so helpful. They went over everything so clearly and so nicely. I honestly thought it would be such a drag to get my financial debt sorted out but they made it seem way less stressful and I am so grateful for that. I’m looking forward to working with you guys towards reaching financial freedom.

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    StaffProcess

    Reviewed Nov. 8, 2018

    It was the best experience I have ever had. They’re very professional at National Debt Relief. I would highly recommend this company to anyone who’s having financial hardships. If you’re feeling like you have no way out of your debt. There is hope. Just call National Debt Relief, and a trained specialist will help guide you through the entire process. Thank you National Debt Relief.

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    StaffProcess

    Reviewed Nov. 8, 2018

    I was initially hesitant to make the first step, but once I did Brian made the process easy and instantly I felt that peace of mind was finally attainable! He was very professional but friendly and helpful. I feel like joining National Debt Relief will allow me to breathe-and breathing is a necessity to live!

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    Staff

    Reviewed Nov. 8, 2018

    Everyone I spoke with was very cordial and polite. I am motivated to get out of debt and this sounds like the best solution to becoming debt free. Thank you for offering this easy solution to financial independence. Thanks again.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Nov. 8, 2018

    Staff was very helpful and explained in detail all the information to ensure I understood what was taking place. This is an embarrassing and scary process, but the staff never made me feel bad about being in debt. I am excited to be starting this journey. So very thankful for this service.

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    Verified purchase

    Reviewed Nov. 8, 2018

    Good experience with National Debt Relief service. Yes, I would recommend the services to friends if they were ever to come into need of such program. Looking forward to resolving debt issues in the very near future. Thank you for your support in resolving my debt.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2018

    Just enrolled with the program and the customer service so far was excellent! All of my questions were answered by a knowledgeable representative. Very polite and I didn’t feel I was being rushed at all. Would highly recommend to friends and families who are in the same situation as I am.

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    StaffTransparency

    Reviewed Nov. 8, 2018

    Very efficient and friendly. They answered all questions and explained all points. Their explanations on all areas were excellent. I was given all information that I would need to keep in touch and be aware of what was going on with my application.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2018

    All my questions was answered. Great people. Got called back in a timely manner. They got the point with the right answers. Very nice people to talk to. Everyone sounded happy. This is really going to help me get out of debt.

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    Staff

    Reviewed Nov. 8, 2018

    Very professional and easy to do. I wasnt sure of this option at first but was talked through every single step and feel good about the results and happy to find a debt resolve. The representatives I spoke with were both very nice and answered all my questions.

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    Verified purchase
    StaffProcess

    Reviewed Nov. 8, 2018

    The people I worked with were very helpful very thorough and gave me all the information I needed to keep me informed and comfortable with the process. The payments are easy to manage and the auto withdrawal was made to fit my pay schedule.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Nov. 8, 2018

    Tee ** was able to help me set everything up and answer all my questions via email. I was unable to use the phone so it really meant a lot that she would take the time to email back and forth. She was super patient. She ensured I completely understood the program. I appreciate her service.

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    StaffProcessTransparency

    Reviewed Nov. 8, 2018

    Completely satisfied with the professional staff and very happy that I was treated in a respectful manner. They explained all details of the program and helped me see that there is a light at the end of the tunnel. Financial hardships can happen to anyone and thanks to the team I’m on my way to financial freedom.

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    Verified purchase
    Staff

    Reviewed Nov. 8, 2018

    The experience representive we had was very good and very helpful. Would recommend him highly. Talk to us about company and everything involved. He was amazing. Did not push us into anything. His experience with us was very well and very good. Would recommend him highly. Will give him a 5 stars.

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    Customer Service

    Reviewed Nov. 8, 2018

    I am stressed because of I am indebted to creditors, so look in my inbox and I saw the email and I told myself, I am going to go on the site and fill out the information, and right away I got a call from one of the loan specialist and the process began. I am so happy I did. Thank a lot.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2018

    It was great. Both man help me out by tell me what need to do to get out of debt and they were nice and what they were talking about. They me everything I need to know about how to get out of debt and they were nice on the phone.

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    StaffProcess

    Reviewed Nov. 8, 2018

    Thank you for relieving a persistent anxiety attack. I was unaware of having till Kathryn made it vanish and today's agent was thoroughly professional... Great people. Great program. Thanks so very very much.

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    Staff

    Reviewed Nov. 8, 2018

    They are very concerned that you have all the information you need to contact them with questions or request for help with creditors contacting you. All contact was professional and prompt. This company seems to have it together. I would recommend them to anyone in need of financial help.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2018

    Everyone I spoke with was very informative and understanding, and I felt like they genuinely wanted to help me get out of debt. The emails were very informative and user-friendly, and everyone I spoke with made sure they I knew what to do with the forms, and where to go with the program.

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    Customer ServiceStaffProcess

    Reviewed Nov. 8, 2018

    The representatives were really helpful and easy to talk with on the phone. They made it easy to understand the process I would be going through. I am just starting the program but looking forward to getting things resolved and working towards gaining financial security in a timely manner.

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    Verified purchase

    Reviewed Nov. 8, 2018

    National Debt Relief has given me back a peace of mind and a lot less stress. So easy to start and set up. I would recommend everyone dealing with credit issues contact them and get started on your debt freedom.

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    Verified purchase
    Customer Service

    Reviewed Nov. 8, 2018

    Jennifer superseded any expectations that I had. I called not knowing what to do and ended up with a plan that works well for me. I lost the call and was able to call back and get in touch with Jennifer again to pick up where we left off.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 8, 2018

    I had enjoyable and very informative calls with rep and customer service. CS showed knowledge and made the process so easy to complete enrollment. My customer service rep took her time to explain to me the process and verify that I knew what I needed to know.

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    Verified purchase

    Reviewed Nov. 8, 2018

    Was very happy to get credit cards taken care of. I am now on my way to correct my dept problem. I believe this will allow me to rebuild in a positive direction to improving my credit? I believe National Debt Relief is going to make it all possible. I look forward to completing my program and making a better future for myself and an understanding on being more responsible for future crediting?

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    Verified purchase
    StaffTransparency

    Reviewed Nov. 8, 2018

    Very nice and helpful. The lady that helped me file was great! She explained everything to me and worked with me to figure everything out. She was very patient with me while I was tending to my daughter and filing the same time.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2018

    I submit an independent online and working a day was getting calls and emails from Carlos. When I had the time I called him back and he was so friendly and efficient I wouldn't have minded chatting more! Then I had my fifteen-minute long welcome call with a very friendly woman, I believe her name was Heather, who was very efficient and knowledgeable.

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    Staff

    Reviewed Nov. 8, 2018

    I was satisfied with my experience. There is a great deal of information to pay attention too. You'll need to set aside time to go over all of the information. The representatives I spoke with were patient, kind and answered all of my questions.

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    National Debt Relief
    Response from National Debt Relief

    Hello Trisha,

    Thanks for leaving a review. We loved hearing that you were satisfied with our service. National debt relief is always here for you. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5-star experience for every client.

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    Customer ServiceStaffProcess

    Reviewed Nov. 8, 2018

    The welcome caller was very informative when giving us information regarding the program and helpful by always asking if we had questions. She also gave us a phone number to contact you at any time we have concerns. She suggested that we put the number in our contacts on our phone. All in all, I felt comfortable with the welcome call.

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    Customer ServiceProcess

    Reviewed Nov. 8, 2018

    All our questions were answered fully and our call was answered promptly every time. We feel that we are now on the right path to getting to a better place financially. James ** really help guide us through the process and clearly outlined how this program would help us versus our other options.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Nov. 8, 2018

    Timely, clear. Did not rush me. Spent good time helping by answering questions. Nathan was kind and seemed willing to work with me to assist in meeting my needs. I have never considered this process before, but based on what he told me, I felt I understood enough to find this a good choice for my current financial situation.

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    Verified purchase
    Staff

    Reviewed Nov. 8, 2018

    I was surprised by the professional service from James. All was easy and all questions I had were answered in a prompt manner. She is an outstanding representative of NDR. In the world now it was nice to be welcomed by James. It’s a hard job to do, but she makes it look easy.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2018

    It was a very pleasant experience. The customer service was excellent and very friendly and made everything very understandable. I am very pleased with each person I talked to. I even forgot to add one creditor and they made it a very simple process to add it and everything worked out great.

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    National Debt Relief
    Response from National Debt Relief

    Daniel, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.

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    StaffProcess

    Reviewed Nov. 8, 2018

    Everyone that I have worked with so far has be very respectful and helpful. So far this process has be an easy process to deal with. And I look forward in working with you all to help resolve this debt.

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    Staff

    Reviewed Nov. 8, 2018

    Both my welcome agency and the agent I spoke with at first were very helpful and made me feel comfortable. They took my stress humor with ease and let me laugh. They were very helpful and easy to speak with.

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    Customer ServiceStaffProcess

    Reviewed Nov. 8, 2018

    Both representatives were extremely knowledgeable and helpful. I went into the process with many questions and concerns and Ariana helped and guided me through it all. The welcome call was extremely pleasant and informative without being overwhelming. My mind is at ease as I start this journey to being debt free.

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    Staff

    Reviewed Nov. 8, 2018

    They break it down for you step by step and they always have your back. Jaspal ** and Kaitlyn ** were both great and very understanding and patient. They made this very easy to understand. I will definitely recommend. Thank you for such great service. They are both great assets to your company.

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    National Debt Relief
    Response from National Debt Relief

    Melissa, thank you for sharing this with us! We'll be sure to pass along your compliments! We're happy you had such a positive experience with us and we'll continue to provide the support you need to make your program run as smoothly as possible. Welcome to the family and we look forward to doing great things with you.

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    Customer ServiceTransparency

    Reviewed Nov. 8, 2018

    They explained every detail of the contract I was signing in great detail. Went over exactly what would be happening and made sure I was comfortable with everything. Any questions I had were answered. Advice about handling future called were given. It was such a relief to finally have this started.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2018

    Both Micah and the customer service rep who closed out the procedure were very friendly and professional and gave me informed and useful data. Hopefully this will get me back on track financially and allow me to rest.

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    Staff

    Reviewed Nov. 8, 2018

    Representatives were knowledgeable and friendly. I was well informed on the course of my debt management. All involved were professional and helpful. Patient with my personal inquiries and callbacks. After talking with them I felt well informed and comfortable with my decision. Thank You!

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    Customer ServiceStaffProcess

    Reviewed Nov. 8, 2018

    Thank you for giving me a awesome experience on the phone. Everyone was very polite and very knowledgeable. Informed me about the whole process. I hope I made the best decision of my life by trusting you with my finances. Thank you very much.

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    National Debt Relief
    Response from National Debt Relief

    Ryan, as we work with you to help reduce your debts and reach your financial goals, we'll do our best to continue reassuring you that you made the right decision by choosing us. Please reach out to our Client Success team if you have any questions or just want to review your account. Thank you for your feedback.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2018

    National Debt Relief is helping me settle my debt on multiple accounts, and we’re over halfway done. The enrolment process was just one phone call. It was quick and there was very little paperwork. When I started, I had some questions, and I read the reviews where people said they called, and they were kinda brushed off. And they didn’t do this form, they didn’t do that form. Then at the end of the review, it usually comes down to that person not making payments and wasn’t holding up the end of the bargain. So, I’ve not had that interaction with NDR. I’ve had positive interactions.

    The team at NDR does not pester me. They don’t bother me with other deals or offers. They only call me if they have an offer back from a lender, and we deal with it, then we move on. It’s just business, and I’m fine with what they’re doing the way it is. Between NDR and myself, we worked out what I could afford to pay. NDR had done everything they said they were gonna do.

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    Staff

    Reviewed Nov. 8, 2018

    All the people I've spoken with at National Debt Relief have been really helpful. I talked to two people and they resolved my credit card problems right away.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Nov. 8, 2018

    My debt was too much and there was just no way out. I have seen some things when I started looking on National Debt Relief that was very positive, like comments from other clients. They took the debts that I had and we went through what would be the best for me as well as NDR and identified accounts that would more than likely be negotiated.

    The program has been a tremendous relief. The companies have been negotiating with them and being able to pay whatever back, in time, I feel better about it. I have several accounts and I'm about halfway through. The other nice thing is that I can pay a certain amount for three months. But I needed to know where the process is or where we are on certain accounts. I hope I had a little more interaction or communication. My interaction with the negotiator has been basically some calls to say, “Do I approve the amount?” And they move forward. But NDR takes a huge weight off my shoulders. It was worth it to me to be able to know that they can negotiate and that there’s somebody there that’s taking care of my debt.

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    Staff

    Reviewed Nov. 7, 2018

    Very helpful and friendly. This was a hard decision to make and I didn’t feel judged. Myself and my husband called Chantel ** several times always reaching her. She was full of information and went over things so we understood.

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    StaffProcessTransparency

    Reviewed Nov. 7, 2018

    The Representatives that worked with me explained in details how the program works. If I did not understand something they explained in great detail. Crystal was willing to take the time to listen to me and understand how I became in this predicament. She explained to me how much I would be paying one of my creditors by the time I end up finish paying for the loan.

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    StaffProcess

    Reviewed Nov. 7, 2018

    Great experience. People were very informative, very nice. Went through every step and made sure we understood the process and helped us in setting up online account. We were very comfortable with the entire process. We couldn't be happier with everyone we talked to. Great job, people.

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    Staff

    Reviewed Nov. 7, 2018

    Well I just signed up and am very excited to be on the road to freedom. The reps that I spoke with today were extremely thorough, very kind, very professional. I will be back to review once I have graduated!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Nov. 7, 2018

    Everyone we dealt with was extremely patience and detailed with explanations and answering questions. Much appreciate the attention and dedicated services to our account. The online forms are easy to work through and the follow-up ensured all information was accurately recorded. The setup and forms to be processed were easy to follow and response emails were almost immediate.

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    Transparency

    Reviewed Nov. 7, 2018

    My experience so far has been very good. They are very thorough and explain things in details. I am hopefully on my way to getting out of debt. Especially with the extra stress of my recent life change. I am thankful for the help.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 7, 2018

    Everything was made very clear for me to understand and more than enough time was allowed for me to ask questions and discuss my concerns. I never felt rushed. The communication over the phone as well as through email for appropriate documentation was very smooth and easy to navigate. I was treated as a friend and cared for in a respectful and professional manner.

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    Staff

    Reviewed Nov. 7, 2018

    I had my welcome call today. The gentleman was kind and answered all my questions. He made sure I had time to write down the information I needed and wanted to, as well. Thank you for all the support. I appreciate feeling like I have someone on my side!

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    Verified purchase

    Reviewed Nov. 7, 2018

    So far my experience has been a positive one. I hope to be worry free very soon. I like that I have access to my progress and that I was able to speak with someone and go through all the steps to make sure I understood everything. I also like that I can make extra payments to expedite this process.

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    Customer ServiceStaff

    Reviewed Nov. 7, 2018

    All personnel were pleasant and answered any questions posed to them. I was pleased with the initial contact person, and then I was pleased with the Welcome call staff member. I would recommend this process for anyone who has a high debt to income ratio. It is important to remember that these folks negotiate to reduce your debt. This is not a loan.

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    StaffProcess

    Reviewed Nov. 7, 2018

    I only recently started the program but this a great solution to free yourself from debt in a much shorter time than trying to get out from under it. Solid service top to bottom. Can't wait to be debt free! Great Program!

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    Staff

    Reviewed Nov. 7, 2018

    NDR has made me feel human again. We all get down for some reason and can’t seem to climb out of the hole. NDR treated me with great respect and understanding while building back up to face life again. Thanks.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 7, 2018

    My experience with everyone has been great. Everything has been explained to where I could understand everything completely. The people who work for N.D.R. are well trained and know exactly what they are doing. I did not have to wait forever for them to call.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 7, 2018

    Everyone was friendly & helpful. I am new to the computer & all of this electronic stuff, they were very patient & kind while helping me through it. They used the phone more than they usually do & I needed that little extra help! Thanks.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 7, 2018

    I felt very comfortable talking to my counselor and customer service. They answered all my questions about the program. They explained the program to me in a very professional and polite. I am glad I chose National Debt Relief with my credit debt. Thanks.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 7, 2018

    All questions and concerns were answered to my understanding. Everyone that I have communicated with through the whole process has been very polite and professional. Enjoyed the total conversation. Made everything easy. So glad that I decided to use the National Debt Relief program.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Nov. 7, 2018

    Happy with the service. Overwhelmed with the process. First time asking for help. I am a disabled Vet and I like to think of myself as being a pretty strong person. It has got to the point where I can't even hold back tears because it is so overwhelming even for me. Debt has gained a big hold over my family and I can only be mad at myself for letting things get to this point. No matter what the choices or things in in life that led to this. I came to a not so easy choice for me. That was choosing to ask for help. It wasn't easy but after much research and stress. I decided to call National Debt Relief. I am so glad I did.

    It's going to be a tough road ahead but I truly believe they will be there every step of the way. Whether its questions, concerns, advice etc. That's how it started with the first call and I feel it will be like that all the way to the end. Thank you to all those at National Debt Relief that were involved in getting me started on my way to becoming financially free from debt. Thank you Connor ** and wonderful lady I spoke with during welcome call.

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    Customer ServiceTransparency

    Reviewed Nov. 7, 2018

    I was very happy with the level of detail and attention Customer service showed as they were reviewing all sections of the documents and taking the time to explain anything I was unsure of, and that if I had any questions, concerns or needed any assistance with anything they made me feel confident that they would be there with anything I needed.

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    StaffTransparency

    Reviewed Nov. 7, 2018

    Speaking with David was extremely helpful and he walked me through the entire packet to make sure I understood the policies and procedures for NDR. David helped alleviate some of the stress I was experiencing and ensured that NDR would do everything they can to help me pay off my debts quicker and at a lower payment than I was currently paying. I would 100% recommend NDR to friends who are also struggling.

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    Customer ServiceStaff

    Reviewed Nov. 7, 2018

    My initial representative, Richard **, was very professional, well spoken and answered all my questions. He covered all of the accounts that I was enrolling in the program and made sure that I was aware of all of the aspects of NDR. The Welcome call was professional and went over the entire process to make sure that I understood the program. Very helpful.

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    Verified purchase
    StaffProcess

    Reviewed Nov. 7, 2018

    Everyone I have spoken with as I am getting started in your program has been extremely knowledgeable about the process both at NDR and what will ensue with my creditors. And everyone has been most helpful and courteous to me as a client.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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