National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
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Reviewed Aug. 30, 2019
NDR was exactly what I needed when I needed it. Their staff was really helpful too. After my Divorce I found myself buried under a mountain of debt. I didn’t know what to do. When I found NDR it was a real game-changer.
Reviewed Aug. 30, 2019
The man who helped me was very helpful. I want to get debt-free and this process has been just so easy. I cannot wait to get my financial freedom and raise my score so I can move on to purchase my first house. Thank you so much.
Reviewed Aug. 30, 2019
Everyone has been very helpful and thorough in the details of the complete program. I had reservations and they understood and were able to make me feel comfortable with this big step to change my life around. I am still at the beginning stage and hope the remainder of my experience is as upfront and transparent as the signup process.
Reviewed Aug. 30, 2019
I was working with Gilbert and he was great to work with. Gathering information and being patient with me. When doing my welcome call, I couldn't understand half of what she was saying because she was talking so fast and scripted.
Reviewed Aug. 30, 2019
My service experience was great. I understand everything that explain to me and would recommend this service to my friends. As soon as I get the results of this program. I have no question at this that to be cleared up.
Reviewed Aug. 30, 2019
My advisor was very knowledgeable and friendly. He answered all my questions and helped me through the whole process. I wish I had done this sooner, but I'm just happy it's getting done now. I can't wait to track my progress on my online account where you can see everything that's happening with your debt.
Reviewed Aug. 30, 2019
Thanks for the plan to help my family get out of Debt. My has cancer and the debt kept pileup. I didn't know what to do. Thanks to National Debt Relief I have a plan. To be debt free. Thanks for all they do.
Reviewed Aug. 30, 2019
Good attitude about my account and my situation. Kept in contact with me on all my accounts and options on what needed to be done. Walked me thru step by step and all the documents and explained everything. Thank you!
Reviewed Aug. 30, 2019
This program is very helpful! I feel at ease already knowing that it was this simple to take care of our debt! And so far everyone we have spoke to has been very generous and helpful! I will highly recommend this program to everyone who is looking for debt relief!
Reviewed Aug. 30, 2019
They were very cordial, polite, discrete and professional. They covered all the aspects of what I would experience. They took the time to explain everything very clearly and make sure I had a good understanding and what was about to happen. I would recommend this process to anyone who is in trouble financially it needs help.
Reviewed Aug. 30, 2019
Very professional and explained every detail of the program very well. Eases the stress of knowing my debts will be getting taken care of and putting more money into my wallet come payday, as well as being confident that my bills are being paid.
Reviewed Aug. 30, 2019
Thank you so much for find the best solution, Luis. I really appreciate everything that you helped me with. I highly recommend your services. He was very kind, fast and accurate when he was explaining me the process, was very clear. Thank you, Luis.
Reviewed Aug. 30, 2019
Customer Service - Nikki and Al. Thank you so much for having such qualified representatives working for this program. They were extremely knowledgeable about the program. They answered all of my questions without hesitation. Thank you very much for this opportunity to get my life back on track!
Reviewed Aug. 30, 2019
I had been crying all day about my overwhelming financial situation. I’m a single mom, and after dating someone, he put me into a financial situation that I felt like I was drowning in. Working with the agent to come up with a debt solution had me crying tears of joy for the hope of getting out of debt.
Reviewed Aug. 30, 2019
Great people to work with. They have really helped me in getting my situation taken care of and been so helpful along the way!! Again thank you all so much for all your help! You have truly been a lifesaver.
Reviewed Aug. 30, 2019
I called to ask for information to decide if I wanted to apply for this program. I talked with Joe **, he explained it to me in a language I understood. He answered my questions. I signed up for the program.
Reviewed Aug. 30, 2019
You guys are amazing! Thank you for helping out with my debt. I’m glad to be part of your organization. I’m thankful also to my friend who recommended to you. I’m anxious to be out of debt. Again thank you and God bless you!
Reviewed Aug. 30, 2019
Describe my experience was wow they talked too fast. Trying to collect everything in my head. Things will be better soon. It was good and I hope this helps me in the long run, I am on SSI and on a budget is why I ask debt relief. Thank you. Dorothy
Reviewed Aug. 30, 2019
She was very detailed and made sure I understood everything she said. When the call finished I knew exactly what I needed to do and how to do it. I have the number I need to call and enter in my phone so I know it is you and not a bill collector.
Reviewed Aug. 30, 2019
Sign documents and they can't seem to get my signature on documents. They send me one day after day and my signature never seems to be on documents. So frustrated with signing documents over and over daily. Was told they'd send copies out for me to sign but not received any documents yet. Will wait for documents to be sent by mail. Thank you. Ruby
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Aug. 30, 2019
Talking to both Stephen and Gloria was the most enjoyable experience I've ever had without question! They both were extremely articulate, humorous, smart and darn cordial! A lost art in today's world! I completely what they both explaining to me!
Reviewed Aug. 30, 2019
NDR's enrollment process was long. I went through a phone thing and then they sent me a welcome package. Thereafter, they sent me another big package of papers that I had to fill out. As I'm not computer smart, my daughter got on the computer and had to do stuff for me. Still, it was well worth everything. Thus far, I've had no issues with NDR and they've worked very well with me. I have a 33-year old disabled daughter that lives with me and she’s having to have a lot of dental work done and I’ve called them and asked them to lower the amount a little bit. I have been taking money out of my checking account each month because of having to pay for all the dental work for her and NDR has been very gracious. I couldn’t have asked for anybody else better to work with.
Reviewed Aug. 29, 2019
I can't say enough about the professionalism that National Debt Relief has shown to me. I feel absolutely relieved that my financial woes will be sorted. I would like to say BIG THANK YOU TO Nathalee ** for being proactive and moving this matter forward for me. Also Susan on the Welcome call. Many Thanks Again!!!
Reviewed Aug. 29, 2019
I want to thank Sharde ** for taking time and informing me about this great debt relief program. She was very knowledgeable answering all questions. I felt comfortable talking about financial goals. Tameka ** was helpful when calling the Welcome Call by directing and explaining what documents will be sent to my email.
Reviewed Aug. 29, 2019
Mario ** is professional, caring and heaven sent! I thank God for using him as a vessel to change my life for my daughters! May God continue to Bless and Keep Mario **! Edwin ** was also professional and kind! I pray God continues to Bless and Keep him as well! Good Bless their souls!??
Reviewed Aug. 29, 2019
Aaron **. I am very pleased with the way he explained everything and answered my questions. He was very understanding and helpful. I am thankful for all the help and look forward to maintaining contact. I do not know what else to say..
Reviewed Aug. 29, 2019
Very helpful, explained everything and got a follow up call along with all documents to help me understand everything completely. I really hope that this works out for me and future and taking care of my debt. From what it looks like reviews have been great!
Reviewed Aug. 29, 2019
I talked to a representative about my debt problem. He was very informative and explained the whole program to me. He was very polite and I enjoyed talking with him about my problem. Very professional! I was very pleased after I talked with him.
Reviewed Aug. 29, 2019
I am very hopeful that everything goes the way they explain this to me. Looking forward to getting out of debt. Valentine was very helpful and explain this all to me. Voila was very polite!!! Hope this is a good thing and not a scam to take my money. Thanks for your help and looking forward to working with you.
Reviewed Aug. 29, 2019
The two young ladies my wife and I spoke with were very knowledgeable and patient with all my questions. I am a little Leary of stopping payment on my unsecured debts but they have given my confidence your company is going to take care of me. I look forward to doing business with your company.
Reviewed Aug. 29, 2019
Rechonda and Bianca were very nice and professional! They answered all my questions and helped me get set up in the right program for me! They genuinely seemed to care about what would be in my best interest and best for my situation.
Reviewed Aug. 29, 2019
Excellent to talk to as every aspect is explained. I highly recommend using them to get out of debt!!!! Rohee provided excellent customer service while making sure we were helping ourselves improve our credit in the future. He understands how getting behind happens and how they can help!
Reviewed Aug. 29, 2019
The agent was helpful and supplied me with all information needed. He answered all my questions and gave me all contact information I will need. I am glad I finally took the first step toward resolving my debt. I will look forward to working with National Debt Relief to solve my debt issues.
Reviewed Aug. 29, 2019
Bryan ** was a phenomenal agent setting up my account. He explained the program in detail. All my questions were answered and I felt confident that this is the right program for my financial hardship. The welcome agent was also very knowledgeable and explained all the information thoroughly, I’m looking forward to get financial relief.
Reviewed Aug. 29, 2019
I so far have had a great experience! Everyone was patient with me while I gathered info and waited for my husband to come home. I had a lot of questions I wanted to answered before I was willing to even try this program and Orion answered them all for me and I then felt comfortable and confident.
Reviewed Aug. 29, 2019
Very professional and knowledgeable. They helped me a great deal. I was feeling overwhelmed. I’m going through a divorce and it’s been weighing heavily on me. Being that my life is turned upside down; I have been very stressed. This helped me a great deal. I feel like I took some control of my life and finances.
Reviewed Aug. 29, 2019
I’m just beginning my journey but everyone I have come in contact with have been amazing!! Andre ** and Nancy with the welcome team were phenomenal!! When I called to start the process I was very nervous and unsure, but Andre helped ease my mind and answered all of my questions! I spoke with Nance on the welcome team to confirm my information and she was very kind!! They both went above and beyond!
Reviewed Aug. 29, 2019
Agents were very nice and seemed to care about my situation. They were patient and did not make me feel rushed with my re-collection of financial information. The process seems simple. Lots of attention to detail and I liked that.
Reviewed Aug. 29, 2019
I spoke with two different people at this company. The first was the one that helped fill out the application and explained everything to me and the second was for the welcome call. They were both friendly and very helpful as well as very knowledgable. On the welcome call, they wanted to be sure you understood everything that was explained in the first call and to answer any questions that you thought of after the first call. I really appreciate that and they do seem to care that you understand everything. I feel they go above and beyond in customer care.
Reviewed Aug. 29, 2019
NDR gave me such a sense of relief from the moment I received their call to finalizing my welcoming into the NDR Family. Top-Notch, Superior Service. Hands down the best! Will recommend them to others suffering from the agony of debt. I literally can breathe again. Thank you from the bottom of my heart!!
Reviewed Aug. 29, 2019
I am extremely pleased with how genuine and efficient the help was to get my questions answered and options broken down to easily understand. I feel like I made the right choice going to National Debt Relief to resolve my financial hardships. The visuals shared were impressive which catered to my specific situation and showed me exactly what I was facing and how I was being truly assisted with this program. I called one night, and got a follow up within minutes and set up a plan the very next day. Two thumbs up as far as Customer Service goes!
Reviewed Aug. 29, 2019
Thank you to Adam and the National Debt Relief program that we might now relieve some stress. Everyone we came in contact with was very nice and explained things clearly. We have been very stressed on bills piling up and now that I have went back to school and our income decreasing it is a struggle. Again thank you so much. Thank You and have a Blessed Day.
Reviewed Aug. 29, 2019
Thanks to Dwayne ** for being patient and helpful. We last spoke in June and I wasn’t ready to enroll. He reached back out to check on me last week and I decided to take the leap. Thanks for your help.
Reviewed Aug. 29, 2019
Very happy we decided to call them. The person who walked us through it, Jay, was very helpful, patient, & pleasant to talk to. He explained everything very well, in simple terms & put us right at ease. The entire process didn't take long at all. Wish we'd have done this much sooner. Thank you, Jay, & everyone who helped.
Reviewed Aug. 29, 2019
The process of getting enrolled was easy, quick, and the assistance from all the technicians was phenomenal! All my questions were answered quickly and efficiently which made making this decision so much easier. I would recommend to anybody that asked.
Reviewed Aug. 29, 2019
Brandon and Xavier provided outstanding customer service!!! Step by step explanation of company and services, asking if I had any questions along the process and very professional. Both had calm and caring tone of voice which put me at ease. Thank you.
Reviewed Aug. 29, 2019
They explained everything very wonderfully. I am excited to have my debt being taken care of and I am also ready for my life to completely debt free... Don't have any complaints against this company. They are extremely amazing... Great Job.
Reviewed Aug. 29, 2019
Johnathan ** was amazing. He not only informed me of every detail but he also made sure I understood everything and that I was 100% comfortable with it. He made the whole process easy and comfortable. He also made sure I knew that if I had any questions he would be there to help, even after the application process.
Reviewed Aug. 29, 2019
My experience with NDR to this point has been great. The associates I have talked to have been very respectful and informative on my road to financial freedom. The savings that I will incur during this journey is very helpful and a blessing at the same time.
Reviewed Aug. 29, 2019
Speaking to Andrew, he was knowledgeable and never made you feel rushed on a phone call. He ensures you understand everything before continuing on the phone call. Also ensures All emails are received while on the call. Also the welcome call was very successful as they want to ensure that all questions are answered.
Reviewed Aug. 29, 2019
Mr. Paul ** is the first person I spoke and even do I am just starting with this program, he was so professional, explain everything to me, I am very confident that NDR and Mr. ** will help me to get thru all my financial problems. Thank you so much!!!
Reviewed Aug. 29, 2019
Both women I talked to were very helpful and explained the program to me in an easy to understand way. I am excited to take control of my debt by using your services and getting the help that I need. Thank you for your help!
Reviewed Aug. 29, 2019
The account set up was fairly easy. All instructions were outlined in the emails sent. When there were questions, the employees seemed to be knowledgeable and got an answer for you if they were not sure. The rest of the process seemed to go well. I haven’t had any issues since beginning the program.
Reviewed Aug. 29, 2019
Both Yves and Susan were knowledgeable and able to clearly explain the program and answer all my questions. They were polite and friendly and patient. They walked me through the process and went step by step.
Reviewed Aug. 29, 2019
Very helpful and friendly staff. Very informative. I didnt know what to expect. They reached out by email and answered my questions. Very patient and kind staff. I was scared to do something of this nature and continue living pay check to pay check but they explained the process very well.
Reviewed Aug. 29, 2019
I was not aware that they would get a settlement fee each time they settle a debt. These fees are highly unreasonable, because they take deduct them before they make a payment to your creditor. This company seems to just be about raking in lots of money from fees. They do not care about your well being.
Thank you for sharing your concerns with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Aug. 29, 2019
The two persons I talk to, were very friendly and they explain to me, answer my questions In a good manner. The process was faster, they speak my language so I could understand better. I just can’t wait here to see the results.
Reviewed Aug. 29, 2019
Took long than promised to get set up, but Danny was professional and polite - not pushy. So far, so good. Hope to get this process going and over so I can be get back on my feet financially and manage my money smarter in the future.
Reviewed Aug. 29, 2019
Setting up my account with NDR was smooth and positive. I am still in the early stages but still look forward to working with this company and resolving any outstanding debt. The agents are prompt and address any questions/concerns that arise timely.
Reviewed Aug. 29, 2019
You guys rock! Very friendly people, I was pleasantly surprised. The process was easy, and I'm going to be paying less per month than I used to, which is a huge burden lifted from my life. I appreciate the opportunity to work with you guys!
Reviewed Aug. 29, 2019
I really appreciate you all everyone. Was so helpful, made me feel very comfortable. Thanks so very much. I will always be grateful to you all. I want to get my credit in check and you all assisted me. Thanks again.
Reviewed Aug. 29, 2019
Rep. was very fast in responding to my first inquire and everyone was very helpful and patient with us. We are looking forward to working with all of you. Hoping that this will help us to reach our goal of getting out of debt.
Reviewed Aug. 29, 2019
Service was efficient and very helpful. Team was very knowledgeable. I wasn’t sure what I was getting into but everything was explained thoroughly and well. I’m glad they decided to work with me to help me get started resolving my debt.
Reviewed Aug. 29, 2019
Mark ** and the woman who did the Welcome Call answered all of my questions and explained everything to me! Everything was sent to my email account and it was very easy to sign the docs. The online account is incredibly easy to use and keeps me updated on the progress of the debt settlements.
Reviewed Aug. 29, 2019
The process of getting enrolled in the program took less than a day and Jomer ** explained everything in easy to understand terms. I felt immediate relief. The follow-up Welcome Call further reiterated what Jomer had discussed and Olivia did indeed make me feel very welcomed and answered all my questions thoroughly. This program has made me feel hopeful for the first time in many many months. Thank you.
Reviewed Aug. 29, 2019
My daughter had a friend that had a good experience with National Debt Relief. And I liked the way they handled the conversations so I picked them. I like the fact that they explained everything as far as what was gonna be paid to creditors, and I was able to talk to them about the situation openly. The enrollment process was very good and very efficient. The man was very professional, and he made me feel comfortable as well as my husband. And I like the way he handled himself as far as answering questions. We’re halfway through the program and it has allowed me to get back on my feet financially. I have cancer, so I’ve had a really rough time with medical bills.
I've had two negotiators. I really like the initial person. He puts you at ease, and you’re able to tell him honestly the situation and how you’re feeling about it. When National Debt Relief transferred me to someone else, I felt the same way about him. The compassion, efficiency, and extremely high level of professionalism of both negotiators stood out for me. I was very comfortable throughout the process. I’ve only had one question, and they resolved it right away and answered me. They went over everything and asked which plan would work for me the best and how I could achieve optimal success rate. I went from feeling a little bit of fear and nervousness because of my health and knowing I have hospital bills and everything to pay, to feeling comfortable that I knew everything was gonna work out.
Reviewed Aug. 28, 2019
My experience with the whole sign up process was as painless as possible considering the situation. Marcus was extremely helpful and pleasant to talk with and explained everything clearly to me. Although this isn’t a situation I ever wanted to be in, after speaking with you I feel like I’m with the best company to help me.
Reviewed Aug. 28, 2019
Oscar and Kylah were wonderful. Ease of understanding, though needed to hear twice! But both lovely representatives made sure to speak slow enough for me to understand them! They both were very patient and pleasant to talk to! Hopefully, I will be able to pay off all my debt very soon.
Reviewed Aug. 28, 2019
The two ladies that worked with me on the application were professional, thorough, gave detailed information and gave me plenty of time for questions. They were very patient and helpful in going over the paperwork. I am glad that I followed through in contacting National Debt Relief. Thank you so much!
Reviewed Aug. 28, 2019
Couldn't have asked for a better experience over the phone. Both representatives deserve a raise after the service I received today. I am praying everything goes as smoothly as possible. A very happy customer so far. Definitely professional and curious. Wish I would have used them earlier.
Reviewed Aug. 28, 2019
Friendly and helpful, great experience. I can't wait until my mom is debt-free. She is always worried about how much money she has left after paying her bills and it never that much. Hopefully, after this is done she can relax, thanks again for your help.
Reviewed Aug. 28, 2019
I spoke with Jonathan earlier today and his input made me feel comfortable right from the start. He was incredible from the initial call to when we said our final goodbye! I'll finally get some sleep tonight!! Thank you, Jonathan.
Reviewed Aug. 28, 2019
So these guys get people in that can speak to you and communicate like another person from the same country. I'm not downing other places but the people that i talked to, I could understand clearly and they were there and open to answer any questions that I had, both people were very knowledgeable on what needed to be done. Thank you!
Reviewed Aug. 28, 2019
Highly recommend to anyone struggling to keep up with payments and open accounts. The program they have here is concise, quick and will help you save a ton of money. The consultants are kind, polite and very helpful. I personally worked with Lauren ** and enjoy how in depth she can answer my questions.
Reviewed Aug. 28, 2019
Very quick process. Helped me with step by step on the whole application and explained everything very thoroughly and clear throughout the whole process. Definitely made me feel comfortable with my decision on my first step on becoming debt free.
Reviewed Aug. 28, 2019
Both representatives were very knowledgeable on the subject, all my questions were answered thoroughly. The rep patiently took the time to walk me through the process of login in to my account. I am a new customer and already felt like I made the right decision.
Reviewed Aug. 28, 2019
My experience getting enrolled in National Debt Relief has been effortless. My Debt specialist and Welcome call specialist have been outstanding to say the least. They both were very knowledgeable as well as delightful to deal with. In reviewing my debts one was found to have a clause in it that had we made it apart of this program it could have caused hardship later on down the road. This would have not been caught with the original information I supplied on this account. It was my Debt specialist and her team that requested I resubmit the entire document and it was during the review of the entire document that the clause was caught. Outstanding work on their part and I look forward to being debt free in the very near future!
Reviewed Aug. 28, 2019
Excellent service and setup for a new customer. As a new customer everything was explained and all my questions were answered quickly and accurately. I asked for assistance in setting up an account and a very quick answer was given with online service. The agent was very helpful and patient with my wife and I trying to reduce are debt. The agent went above and beyond my expectations and delivered extra requests without hesitation. She continued to communicate with us until we understood the process and what impacts would result in setting up the account. Finally she very helpful in deciding which accounts to include in this account. Exceptional service and friendly communications!
Reviewed Aug. 28, 2019
My experience has been outstanding. Isaiah has been very helpful, compassionate and informative. The welcome call went smooth and very polite and understanding. I would refer this company to friends and family. I appreciate their help with getting out of debt.
Reviewed Aug. 28, 2019
Every person I spoke with was very helpful, and supportive. They made sure I understood my situation, and how they could help me, and what the program was all about. I felt very comfortable moving forward, and was convinced I would have the support I need to be to able to succeed.
Reviewed Aug. 28, 2019
After worrying for months on how to get out of this hole I have Found myself in, it all went away with 1 call. Getting set up, representatives explanations on what will happen step by step, and finding how much money I would Save was so easy and I was Very comfortable talking to them. Thank you, NDR!
Reviewed Aug. 28, 2019
I had a great experience with the setup of my agreement. The ease of use signing documents helped save time as well. George and Paul displayed such compassion and knowledge of how best to help me. So thankful and looking forward to being debt-free! Thank you National Debt Relief!
Reviewed Aug. 28, 2019
Having spoken with numerous individuals associated with NDR, I wish to acknowledge the professionalism of the staff, be it Nancy, Madison, the supervisor Blair, and those for whom my memory lapses, I truly appreciate your efforts to assist me in my effort to overcome a financial situation that I find embarrassing, one which I could have avoided by using common sense, rather reaching out to help others indiscriminately, and finding myself scammed by them! Thank you to the staff who have evinced an understanding and appreciation for individuals who encounter this experience, the need to seek assistance with unsavory financial dilemmas!
Reviewed Aug. 28, 2019
Thank you Warren ** and Mechele for not judging, I was really stressed about my Bank Acct being overdrawn every payday, now I pay amount I can handle. Thank you Debt Relief if I know anybody in my same boat I will recommend your company.
Reviewed Aug. 28, 2019
Dwane ** was the person who I spoke with first. He was WONDERFUL. He explained everything and I felt he genuinely cared about the work he was doing. He was incredibly knowledgeable about the programs available and in finding the right program for my situation. He was also able to answer all of my questions with ease.
Reviewed Aug. 28, 2019
Everything has been explained to me fully and clearly. The experience with National Debt Relief has been painless and comforting. I would recommend your services to a friend if they were in need of hour services. I like that Dennis will be resolved in a timely manner with considerably less money than if I were to try to resolve my debts on my own. This is a great relief to me. Thank you.
Reviewed Aug. 28, 2019
I found your program via internet and read reviews before starting and so far I'm happy with it. I'm just beginning and those who've I've spoken to have been helpful and polite. Thank you for the help! I appreciate everything!
Reviewed Aug. 28, 2019
Was very positive. I got a little snappy but the rep stayed positive and talked me down. It was a little redundant at times... but the rep explained to me the reason and I have to agree. Thank you for everything and I cannot wait to get on track. Ellen
Reviewed Aug. 28, 2019
Great customer service. Perfect explanation. Immediate action by representatives I was speaking to. I want to say special thank you to Teodoro for patiently waiting me to be ready for this step and follow up on me every week.
Reviewed Aug. 28, 2019
I spoke to Daniel ** who was very helpful throughout the whole process. He was able to answer all my questions and was very patient with me as he walked me through everything that would happen and that I would need to do. He made me feel more at ease since this was all new to me. The person who did my welcome call also helped in explaining everything and clarifying any questions I had while going through the welcome documents.
Reviewed Aug. 28, 2019
The customer service was great. They made sure I understood everything about the program. They also did everything in a timely manner. I would recommend this company to anyone as of right now. Great job. I don't plan on being on the program long. I like that there is no penalty for paying extra. I think I'm am going to like the program. Thanks for helping me.
Reviewed Aug. 28, 2019
It was a lot easier than I thought it would be to get through this process. I think it's wonderful that there are options like this for people struggling to pay back credit card debt. The staff was so very friendly and helpful.
Reviewed Aug. 28, 2019
Everyone was so nice and took time to answer my questions no matter how many time I asked the same questions. Both were very patient and knowledgeable. The welcome call was great because it caught one error. She corrected, I resigned and everything was ok.
Reviewed Aug. 28, 2019
I worked with Cierra ** and she was wonderful. She put me at ease and explained the program in detail before I signed anything. I feel like a huge weight has been lifted and I can't thank you enough! I will definitely make a recommendation to a friend or family member if they are ever in need of this kind of help. Even the welcoming call was professional and explained in detail. No one ever made you feel like you were a failure which is huge in my opinion. Thank you again!
Thank you for sharing your enrollment experience and recognizing out agents and their hard work. We always strive to create a welcoming environment where you can feel safe about asking for help. We're happy to hear that our agents provided that. Please reach out if you ever need anything and we'll be happy to help.
Reviewed Aug. 28, 2019
Michelle has been awesome. Very patient. She walked me through the entire process and made several changes on my agreement for me. She is really great. Made me feel very comfortable. Andrew was great also. Answered all my questions and got me through the welcome call efficiently.
Reviewed Aug. 28, 2019
Both ladies I dealt with regarding my situation were kind and compassionate. They did not make me feel like a horrible person / loser. This was a great experience and they were both so very helpful. Thank you for putting me at ease with my situation.
Reviewed Aug. 28, 2019
The service we've received so far has been a great help. Our financial burdens were overwhelming, and we didn't know how we were going to get through the next few years. We now have hope to see past the cloud of debt that was hanging over us. Thank you.
Reviewed Aug. 28, 2019
When I call NDR I truly felt before calling you would not be able to help us. After speaking with Karlton ** I felt some burden lifting off my shoulders. I am trying to reduce any stress in life because of my husbands health issues right now. I feel like I can breathe a sigh of relief which I haven't felt for a long time. I am so looking forward to this program helping us out and making a difference in our lives. I want to thank everyone I have talked with at NDR, especially Karlton.
You're welcome, Linda. We're here to help in any way we can. Thank you for taking the time to recognize our agent; we'll let him know you mentioned him specifically.
Reviewed Aug. 28, 2019
I am very pleased with my experience with NDR. The process was fast and easy to understand. My customer seems representative was easy to talk to and they were very polite. They took time to understand my situation. I highly recommended using NDR.
Reviewed Aug. 28, 2019
Friend recommended National Debt Relief. After a lot of research, we decided it was time to get financial peace & we would give National Debt Relief a try. Everyone we spoke to seemed very knowledgeable and professional from beginning to end of the call.
Reviewed Aug. 28, 2019
I am impressed with the excellent service provided me by both Antony ** and Kyla **. They went above and beyond helping me out. I feel I am no longer in the dark and on my own. Look forwarding to work with NDR and straighten my financial life.
Reviewed Aug. 28, 2019
I hope that we’ve made the right decision but the people that has helped us thru the process makes it easier for us to follow thru with this process. Sooo again thanks for the guidance and the continuing support and guidance that we will need to make it thru this scary process!!!
Reviewed Aug. 28, 2019
My initial representative was beyond amazing. He always called on time and had such a positive attitude. He definitely made the process much easier and helped me feel secure in the decision. The 2nd representative was informative and straight to the point. Which was also much appreciative. Thanks to you both for being amazing.
Reviewed Aug. 28, 2019
Very smooth process. Good customer service and explained everything in detail. Answered all my questions without any hesitation. Provided all the necessary information necessary. Very friendly and courteous. Would definitely refer others to this company for the services offered. Would like the process to be less time to be completed and start right away. Waiting the 30 days is a long time to negotiate with the creditors.
Reviewed Aug. 28, 2019
Quick, detailed, good follow up and explanation of program, different facts about the program are explained well and followed with very easy to sign documents. Customer service presents good information about a way to get help when needed. Program emphasizes the ability to maintain some sense of contrail in getting debt relief.
Reviewed Aug. 28, 2019
National Debt Relief did negotiations for my debts. I had five accounts that I put under the program. Right now, I'm on my last two. But I am really getting a little bit frustrated because I have enough money on my account to close one instead of making payments, and I have requested to do that. And then, there's one more account that is not being settled yet, and I asked them to do a one-time payment, because I'm not gonna be able to make payments to National Debt coming this pay period. So, I asked them to fast forward my payment. I want to pay off everything right now. But I don't see why it has not been done.
One of those accounts got into a court order, and it went to a collector, which it shouldn't have gone to. But we resolved it with a one-time payment, and that's exactly what I wanna do with my last account. National Debt Relief said they were negotiating, but I have told them three weeks ago about this, and they're still negotiating three weeks after. I wanna get it out off my mind.
Reviewed Aug. 27, 2019
It was well described for a first time experience. We were at a point that we did not know what to do but thanks to these two we were able to get everything taken care of. We were very happy with the experience.
Reviewed Aug. 27, 2019
My experience was a very smooth transition and I feel good about getting started to turn a new leaf in my life. They made me feel very relieved and comfortable. They were both very knowledgeable and professional. I would highly recommend this program to my friends and family.
Reviewed Aug. 27, 2019
It took a long time to make up my mind so this program. After talking to your consultants, they were very informative. I feel that I'm making the right decision, I was informed on how it works. Your consultants were the best. I hope in 6 months things will be easier.
Reviewed Aug. 27, 2019
The whole experience was great. However, the agents really need to talk slower. This made is difficult for my elderly parents to understand. Genevieve was very helpful and understanding. Viola was also very helpful and understanding. We have appreciated the care for my elderly parents at this point. Thank you so much!
Reviewed Aug. 27, 2019
I would recommend this company to anyone who needs it. Justin and Karen were wonderful, friendly, knowledgeable and answered any and all questions asked. Their help in getting me through this process with ease was outstanding. Their patience in answering each and every question was very much noticed.
Reviewed Aug. 27, 2019
The two folks I worked with today were astounding. I don't know if I have ever received such kind customer service before today, over the phone or in person. I can't recommend working with you guys more. I very much look forward to working with you over the next few years.
Reviewed Aug. 27, 2019
They were every patience, and helpful with the enrollment process. They were detail on how National Debt Relief will help me in the long run with my credit. I thank them for helping keep my job. In the next three years, I will debt-free.
Reviewed Aug. 27, 2019
Great customer service and ease of joining the program. I was a bit hesitant on going through with it, but after speaking to the rep, my concerns were quickly put at ease and the process was smooth and very timely. Look forward to working on this case with the reps and coming to a smooth completion.
Reviewed Aug. 27, 2019
Yves and Evelyn were great, explained everything well. Great customer service. Thank You! Went over everything and in a way we could understand. Was timely but covered all my questions and concerns. If I was to do this again would recommend these two customer Representative.
Reviewed Aug. 27, 2019
Taj had a very good customer service. Thank you for being patient, Fast service. And now NDR helps me to have better feeling and better management for my saving. I'm very excited and looking to become a debt-free.
Reviewed Aug. 27, 2019
The application process was easy! Everyone that I encountered was professional and courteous. I appreciated the transparency and that they take the time to ensure terms of the program are fully understood. It is not always easy acknowledging when you need help, but once I was accepting National Debt Relief was there for me.
Reviewed Aug. 27, 2019
I don't know what to say, it was so easy to get an account set up and approved for the help I needed with my debt. Mike made it easy for me to understand the process of how the NCR works to help me get out of my debt and start living my life without the stress and worries of the debt I accumulated over the years.
Reviewed Aug. 27, 2019
This process was so very quick and easy. Kay was extremely professional and helpful. I feel so relieved now that I have done this and have someone in my corner to fight the credit card companies for me. There is now a light at the end of the tunnel. Thank you National Debt Relief.
Reviewed Aug. 27, 2019
After a couple weeks of exploring my options, I finally decided to give National Debt Relief a call. When I dialed the number I had a splitting headache and a knot in my stomach. After completing the interview with Matthew I felt that could finally breathe again. I am really working hard to ensure that I am debt free in a lot less time than the projected date. Thanks for your help.
Reviewed Aug. 27, 2019
Very helpful and informational. Answered all of my questions and concerns and gave me different options and the pros and cons of each. Made sure that I was aware what was required and able to give me a quick answer on if I was approved. Very easy to work with.
Reviewed Aug. 27, 2019
I was so nervous signing up for this program. I was even more nervous by the amount of debt that I had racked up. Everyone was super helpful during the whole process. I can't thank them enough for their kind words, their patience, and help!
Reviewed Aug. 27, 2019
Excellent from start to finish, very informative, very polite. Would recommend, thank you. Hoping the rest of the experience goes as well as signing up does. All the ladies I’ve talked to today what a wonderful.
Reviewed Aug. 27, 2019
Ruben was very informative and made me feel very comfortable talking to him about consolidating our loans. I had many questions. He was very thorough in detail. He made it very easy to set up. I felt like a load had been lifted off me after I got off the phone with him. And When I did the welcome call Evelyn was also very thorough with me and made me feel like part of the family. I can't wait to get this started. I was very nervous before and my friend who recommended y'all to me really spoke highly of your company and I am so glad I listened to her. Thank you Ruben for all your help.
Reviewed Aug. 27, 2019
Customer service was excellent. They were very helpful in getting us educated and learning about the program. I am definitely happy that we will be helped get out financial freedom. A big shout out to all of the team, thank you!
Reviewed Aug. 27, 2019
The customer service with my enrollment and welcome process was very professional and concise. I am looking forward to eliminating my debt and strengthening my credit again. Thank you National Debt Relief for the work you are doing to help consumers like me.
Reviewed Aug. 27, 2019
Your staff is awesome, patient and knowledgeable. Steven **, debt specialist answered all of my questions quickly and efficiently. When I called in for my orientation/welcome I spoke with two different representatives and they were just as efficient and helpful. Each department that I dealt with was very helpful and friendly. This is a huge step for someone to take and your team made it much easier.
Reviewed Aug. 27, 2019
I feel very well satisfied with National Debt Relief since its staff is very qualified and very professional, they helped me, they guided me and explained the program, its advantages and disadvantages and how it was covered at all times and how they would take care of the talks.
Reviewed Aug. 27, 2019
Darius was extremely helpful and was able to answer all of my questions clearly. I really appreciate that he followed up with me even after I had to miss our original appointment date and time. Darius provided excellent customer service! I would highly recommend him to anyone interested in the National Debt Relief program.
Reviewed Aug. 27, 2019
Everybody was so helpful and patient with me as they helped me navigate the program. There's a lot to know and a lot to understand, but as long as I can call frequently to the helpline I'm happy. I look forward to the day when I will be debt-free!
Reviewed Aug. 27, 2019
I am very satisfied with the company and the workers! They are very professional and also very care! Everything is running perfect! The customers services know their job. They walked me to all the process of the plan and explained everything with details. They are the best!
Reviewed Aug. 27, 2019
I have been looking to do this for a while and found that this is the best company to work with, as I have checked out several! The staff has been very helpful and has explained everything very well. This is all I have to say about this for right now.
Reviewed Aug. 27, 2019
The service I received from the representatives was very professional, courteous and friendly. I am very happy with the service at this point. I would recommend National Debt Relief to anyone I know who is in need of this service. Thank you and have a good day..
Reviewed Aug. 27, 2019
My process here was so wonderful and easy going. Dwayne and Christina were so nice to me and answered all my questions and put my mind at peace. They were very informative and talk to me like a real person. I feel so much relief because of them. Thank you so much. I can’t wait to start this journey and debt free life.
Reviewed Aug. 27, 2019
I received great help and a lot of information with trying to remove all the bad debt I have. Both ladies were willing to work with me and make sure I asked all the questions needed. No stone was left unturned when it came to how this process works.
Reviewed Aug. 27, 2019
Everyone I have spoken to in order to start the program has been very helpful!! Process was explained in depth and all my questions were answered. Representatives were polite and kind and willing to help. I highly recommend this program!
Reviewed Aug. 27, 2019
Excellent 2nd to none! Fast thorough process. Detailed work, relentless workers until through crossing the T’s and Dot the I’s. Step by step walk you right through it. Then a recheck and a recheck again. They get it all. Well done Marsiano! Well done...
Reviewed Aug. 27, 2019
Enrollment was super easy. Bill ** was great to speak with and was able to calm most of my nerves. He spent extra time going over things and explaining everything in a manner I could understand. Stay tuned to this adventure, I'll update my review as things proceed. I know it won't be a day in the park, however; if this works, I'll be thrilled.
Reviewed Aug. 27, 2019
When I initially contacted National Debt Relief. I spoke to Karter ** and we were on the phone with him for Over 2 hours! He was so thorough in explaining your company and the services we were going to be signing up for. Especially after we had been told by another creditor we should file for bankruptcy. We are so relieved to be under your services to get our debts paid off since my husband is disabled and I recently had knee surgery. It has been a challenge for the last year living paycheck to paycheck with all of his medical issues. Yes we have recommended a family member because of your BBB accreditation and nationally recognized services. We are extremely pleased to be your client.
Reviewed Aug. 27, 2019
Kate ** gave me a lot of information that helped me decide to how much I could pay out to get these two debts taken care of. Kate ** and Robert ** answered all my questions and made sure I understood how your Company works for people.
Reviewed Aug. 27, 2019
The 2 people I spoke with were very professional & nice. They were very patient with me when I didn't understand something they were trying to tell me. Overall the experience was very pleasant. I would definitely recommend them to family and friends.
Reviewed Aug. 27, 2019
Very welcoming as a new client that doesn’t know much about how exactly this works but they communicated and explained to me every concern I had that had me worried and went through all the steps to achieve our goal. Now I wait to see progress start.
Reviewed Aug. 27, 2019
The application process was very quick and easy. James was professional and was able to answer all my questions. We were able to complete the application process within 24 hours. I would highly recommend National Debt Relief for anyone facing financial difficulties.
Reviewed Aug. 27, 2019
Super quick and easy. They totally explained the process. I feel secure that this will get taken care of. I was worried and confused at the start. Now I am sure that the plan we have will work. Give them a try you will be happy.
Reviewed Aug. 27, 2019
The representatives were very knowledgeable and thorough, helpful and kind. They also allowed for questions and concerns and were professional in each encounter. Each representative took plenty of time and were respectful. I am grateful to have had this experience, as this is difficult process to go through.
Reviewed Aug. 27, 2019
Very professional and explained everything to where I understood what was being said to me. She was very polite and asked if I had any questions. She went through the forms that were sent to me through email and explained what the purpose of them were. Overall the call went great.
Reviewed Aug. 27, 2019
Both representatives I worked with, were very informational and thorough in everything. I have a great understanding for what I signed up for, and am very confident this was the right choice for me at this moment. Treasure was the main woman I spoke with and was so patient with me through the process and understood all of my concerns.
Reviewed Aug. 27, 2019
The representatives I spoke to were very helpful and informative and the call was a great relief. They went through all the steps and to help me financially. Your staff was so pleasant and took their time to answer any questions I had. I would definitely recommend your company to any one that needs it.
Reviewed Aug. 27, 2019
The experience was fast and very helpful. Information received was very knowledgeable and helpful. It really helped me understand my current debt situation. The options provided to me really seem appropriate. Thank you for all your great help. I would recommend you to any of my friends and family.
Reviewed Aug. 27, 2019
I had a really nice young man that answered all my questions and explained everything to me. Scott made sure I get everything signed. The Welcome call was a very nice man and I can not remember his name but did a great job as well.
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