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National Debt Relief Reviews

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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 143 Reviews 28035 - 28235
    Verified purchase

    Reviewed Dec. 18, 2018

    Hi guys. Thanks for all your help. You are wonderful. National Debt Relief is one of the best choices for your debt consolidation program. National Debt Relief provides debt relief services and provides additional resources and counseling to help you avoid repeating the situation.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2018

    My review with was a welcoming conversation with Nicole. She was pleasant and easy to talk to. Very informative and patient as I have trouble hearing and had to ask her to repeat several times. She knew the answers to all questions and advised where to find help if needed.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2018

    Was very helpful, made sure we understood everything and all the ways we can manage our money in the account is really easy and I am looking forward to going forward and getting out of debt and getting a restart on building my credit.

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    Verified purchase
    Process

    Reviewed Dec. 18, 2018

    I am only just starting the program but everyone I have talked to has made me feel great about it. Never made me feel like a dumb when I asked question. They even encouraged me to ask more question and wouldn't move on until I truly understood what was going on. Great experience so far.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 18, 2018

    Very friendly, transparent, and helpful! Even though I had gotten myself into an embarrassing and awkward financial situation, everyone I spoke with made it clear that they were only there to help... not to judge me. I am looking forward to this experience and hope it will be as helpful as it seems it will be.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 18, 2018

    My experience was great, the customer service reps fully explained everything from every little detail. They also gave me all the resources I need to get in touch with them in the future. The forms were very easy to navigate along with the website.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 18, 2018

    Sam was amazing. He walked me through the entire process. He was accessible, friendly and kind. The woman who gave me my Welcome Call was awesome, as well. I will definitely recommend National Debt Relief and look forward to working with them.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2018

    I had a very smooth transition in doing it from beginning to end. Everyone was very pleasant and kind. I look forward to being debt free in four years. This is going to help me improve my credit score so I will be able to buy a house.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 18, 2018

    Was difficult to understand the representative. She has a slurred speech and went to fast. It felt uncomfortable the entire time. Maybe she was new and not sure of herself and I felt she may have been put on the job too soon. Not a good experience at all and I'm sure not for her either. It made the process take way longer than it should have, about an hour which we told it would take 15 to 20 minutes.

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    National Debt Relief
    Response from National Debt Relief
    Hi Sandra,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427

    Verified purchase
    Transparency

    Reviewed Dec. 18, 2018

    I have been dealing with the payment of my accounts for a long time. I made personal loans to get out of them but they did not work. I feel that all I earn is to pay and I stress a lot. Looking for a solution I found NDR. They explained to me that if they negotiate My debt at the beginning is going to have a negative impact on my credit, but it will improve in the future. Also, I decided to do something with them because it is not about more loans but my own money.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 18, 2018

    We have had a great experience with them. Very nice and very helpful. They explain everything in detail which is great. I would recommend them to my family. They did not make us feel stupid as we are trying to better our future.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 18, 2018

    Thanks to my representative that helped me get started with my debt relief program. He was very patient, kind, understanding and explained everything in such a way I did not have to ask questions. He was a pleasure to talk to.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 18, 2018

    I needed financial help and found National Debt Relief. I did some research, and out of all the companies I looked into they were the one that would better fit my needs. Their enrollment was a very easy process. I dealt with one person, and she was able to answer my questions and send us the paperwork that they needed. They made it very easy to send that, like by scanning the documents. The amounts that they came with so far have been good. I have three different negotiations, and so far I’m pleased with all three. Their reps work with me. If I come into situations where I can’t make the payments, they’ve been very helpful. I hope they continue to work with people in trying to get the best deals.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 18, 2018

    I am thoroughly amazed at how well the program and my various options were explained and my questions and concerns were answered. I stumbled upon National Debt Relief and was initially skeptical. However, after speaking with the Certified Debt Specialist, Christopher **, I felt comfortable that my best interest was in mind. It is wonderful to finally feel that I can get my debt under control.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 18, 2018

    I talked to Tiera. It was a good experience as she spoke clearly and explained everything. She was very helpful. I am excited about this and want to get my debt taken care of. I had a few questions and Tiera was understanding and answered everything for me.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2018

    James and Ms ** were great in guiding me through this financial hardship. They both set my mind at ease and were thorough informing me of the NDR plan. I’m pleased that this company hired great team representatives. Thank you.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 18, 2018

    Good assistance and explain perfect about what is going to happen how is work how series it is and how my credit will be improve after I finish the program. Great services. Nice respond. Respectful, excellent attention to the customer services. No complain about it.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2018

    I had a bad year last year and after talking with National Debt Relief I got a good feeling about them. Their rep has been good with the knowledge of what they could do. I got them for debt settlement and I'm already a quarter of the way. NDR helped me get everything under control.

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    Verified purchase

    Reviewed Dec. 17, 2018

    I just come for a little help but your company had helped me out significantly. I greatly appreciate it. I wouldn't know what I would do without your help. I would recommend this to anyone. So I thank you for everything that you do.

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    Verified purchase
    Customer Service

    Reviewed Dec. 17, 2018

    I felt they talked very well to the point I was actually listening. Most of those calls I don’t even pay attention or answer the phone. I gave them a shot and he talked well so I went along and decided to do the program. Hope it was worth it.

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    Verified purchase
    Staff

    Reviewed Dec. 17, 2018

    Thanks so much for your help. Everyone that I have worked with has been very friendly and helpful. I am so glad that I chose your company to assist with my debt relief. I will be recommending your services in the future and thanks again.

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    Verified purchase
    Staff

    Reviewed Dec. 17, 2018

    Both people I worked with were friendly, and communicative as well as helpful. I asked the same questions repeatedly. There was no condescension or frustration, just pleasant professionalism. My journey is just beginning, but they have given me confidence so far.

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    Verified purchase
    ProcessTransparency

    Reviewed Dec. 17, 2018

    All the guidelines were explain regarding program excellently. So far this has been a real easy and simple process regarding our first steps of getting out of debt completely. I hope this program is truthful to everything agreed upon and without any stress.

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    Verified purchase
    Price

    Reviewed Dec. 17, 2018

    Too early to really know. A little skeptical. Would have like to be able to get full info about what needs to be done with closing accounts with card companies and what to expect with my banks accounts. Was told to go to bank and close accounts. Not a good idea as it cost 30 dollars for each account.

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    National Debt Relief
    Response from National Debt Relief

    David, thank you for bringing your concerns to our attention. Feeling a little unsure at the beginning of the process is normal. Now would be an excellent time to get in touch with Client Success with your questions. Our agents are experienced and more than happy to help you address any outstanding concerns.

    Verified purchase
    ProcessTransparency

    Reviewed Dec. 17, 2018

    Very happy with the way Barbie and Mona handled everything! They made this transition into your debt relief program so simple. Hoping to see great results soon! They explained everything so clearly, and helped me make an informed decision. Merry Christmas!

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 17, 2018

    My husband and I were nervous about taking this step but it has been a surprising pleasant experience. Everyone we have talked with has been very nice and has explained everything in detail so there's no surprises. We look forward to getting out of debt with the help of National Debt Relief!

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    National Debt Relief
    Response from National Debt Relief

    Melissa, we also look forward to working with you and helping you be successful on your way towards becoming debt-free. Thank you for leaving feedback today.

    Verified purchase
    StaffProcess

    Reviewed Dec. 17, 2018

    Both the person who enrolled me into the program were very helpful. They were courteous and made sure I understood all the information. They made everything easy and understandable. I’m looking forward to being in the program and hope to see the results.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 17, 2018

    Christian was exceptionally courteous and helpful while reaming very professional. The process to join was easy and straightforward. My experience with NDR has been exactly what we expected from the best. Thank you for the help and stress relief.

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    Verified purchase
    Staff

    Reviewed Dec. 17, 2018

    I look forward to working with you guys. Everyone I have talked to has been very professional and made me feel at ease! Getting out of debt is going to be a breath of fresh air! Everything has been gone over in great detail and that makes me feel like you are true to your word and I come first.

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    National Debt Relief
    Response from National Debt Relief

    We always do our best to put our clients first and it's good to know that you felt this in your interactions with us. We look forward to working with you and to making this process as easy and stress-free as possible! Thank you for taking the time to leave a review today.

    Verified purchase

    Reviewed Dec. 17, 2018

    When I found NDR, I was at the lowest point of my life, where I couldn’t even afford to buy my family gifts for the holidays. Now I’m on track to fix that, and get my life back with no strings attached!

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    National Debt Relief
    Response from National Debt Relief

    Justin, it's good to hear that our program has helped improve your personal situation. We'll continue working with you to keep the momentum going. Thank you for leaving feedback this morning.

    Verified purchase
    StaffTransparency

    Reviewed Dec. 17, 2018

    Agent helped by giving me information how the agency works an how it could be helpful to me. Mark explained and answered questions on how bad my credit looked and how it could get fixed. Catalina explained the process that I neede to follow and what NDR would do.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 17, 2018

    We were just paying and paying and then not getting anywhere. NDR got all the interest lowered to get our debts paid for quicker. They are getting us closer to being out of debt. The payment plan was pretty good. It kind of strapped us several months where usually, before the end of the month, we’re pretty low with money. Their rep was very nice and made me feel more secure in what we were doing. NDR has paid off a few of the things and we don’t get phone calls anymore. We’ve been doing it about a year, then after that relief.

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    Verified purchase
    PriceStaffProcess

    Reviewed Dec. 17, 2018

    I was behind my bills and also trying to reduce on the fees and penalties and streamline my payments. National Debt Relief was recommended and they talked to me about my overall debt. They did an overview of it, informed me of the process, and talked about the monthly payments and signing up. The negative part was that when I started, I felt my credit wasn’t at the best place, but it got worse. I wish I had thought about it some more. It would be something where you're not trying to do anything with your credit in a span of a year to two depending on how long the program is because in that period, you're gonna have negative things.

    Also, I wish the program involved actually negotiating to take out the negative report on one’s credit after the negotiation because it's showing up as a write-off. And that still shows negatively if the program is incorporated with, “Hey, we will negotiate with your creditors, but we also have a program on the other hand that actually takes back negative report back on your credit so that way you're getting a balanced work.” So, I don’t think it's for everybody. Not everyone can handle going through that. Other than that, the reps have been knowledgeable. They tell me about the organization they've talked to and how much they were coming up with. And the cost has been good. I don't think it's bad because of the overall goal.

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    National Debt Relief
    Response from National Debt Relief
    Hi Joy,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 16, 2018

    Everyone was very helpful. I was very scared about the process and they gave me confidence that they will walk me through the whole process. I called other companies and National Debt Relief was the best at customer service. Communication was clear and the reps are very friendly.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Dec. 16, 2018

    The initial phone call put me at ease and eliminated stress in relation to my debt. Everything was explained clearly and thorough. I am looking forward to working with National Debt Relief in the coming months. All documents are detailed and concise. Future contact info is available.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 16, 2018

    I appreciate the debt relief assistance and guidance provided by National Debt Relief and especially my account specialist Kameel **, and Wayne ** who welcomed me and to verify my paperwork was completed. Kameel was so patient and understanding, and I truly appreciate his kind words of support and encouragement. He explained the process thoroughly and I look forward to a debt free life! I look forward to using the online portal, tools and resources too.

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    Verified purchase
    Staff

    Reviewed Dec. 16, 2018

    National Debt Relief's reps have taken care of business and they were efficient. Also, they were understanding when there were times when I didn't have the extra money to make a payment. They cleared a few debts. I only got one left, which was the biggest one. Once I'm done with them, I will only have the basic debt -- my home and my car. I recommended NDR to someone who was thinking about filing for bankruptcy.

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    Verified purchase
    Online & AppProcessTransparency

    Reviewed Dec. 16, 2018

    I chose the National Debt Relief Organization because it received the highest rating on the website www.topconsumerreviews.com. I believe the transaction experience I underwent with National Debt Relief was forthright and transparent. I am satisfied with the program as they presented it and am relieved that I can see a pathway out of my debt.

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    National Debt Relief
    Response from National Debt Relief

    Welcome to the program, Claire. We're glad to hear that your initial experience with our agents was positive, and we'll continue to do what we can to make sure the rest of the program reflects this. Thank you for leaving feedback today.

    Verified purchase
    PriceStaff

    Reviewed Dec. 16, 2018

    My monthly payments to my credit cards weren't reducing the debt at all with all the interest. I saw a National Debt Relief advertisement on Facebook and I checked into it. The enrollment process was easy and the guy who I talked to was really nice. The representatives were also very informative and spoke in a way that I could understand. I still have about another year and a half or so left in the program but it has already relieved all the stress that I had with the amount of money that I had owed. So, it's all being taken care of through the program. The cost of the service is worth it and I appreciate what National Debt Relief does.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 15, 2018

    Anika was very nice and informative. The whole process was easy and I am very happy with the experience. Even when I called back with another question the gentleman on the phone was very kind and helpful. I look forward to being back on track with my credit and to be debt free!

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    Verified purchase
    Process

    Reviewed Dec. 15, 2018

    Diana and Teara were both very nice and helped me understand this process I am about to go through. I would recommend them to anyone about to embark on this journey. I would also highly recommend National Debt Relief to anyone struggling with their credit cards.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 15, 2018

    The process was fast and easy. Josh, my service representative was professional and had a very warm and understanding behavior. I never felt as though I was being judged, on the contrary, I felt as if I was being held in a responsible light. This was not an easy choice to make and I finished feeling better for making the decision to join the program.

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    Verified purchase
    Transparency

    Reviewed Dec. 15, 2018

    Al the process was well explain to me and I hope it all work up. I am new to the process. I really do not have much to say at the moment. I will give more feedback after I have completed the program. Overall customer services is great.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 15, 2018

    Everyone involved in the process was very helpful and encouraging. It’s tough feeling the despair of falling behind on credit cards and loans right after buying a house because a spouse lost their job. NDR helped tremendously both financially and with peace of mind.

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    Verified purchase
    Staff

    Reviewed Dec. 15, 2018

    I would like to express that I was unaware of my debt and how much I had incurred till I hit a crisis and realized I was ill prepared. I want to thank the representatives who helped me swiftly, without making me feel inadequate, and offering a solution that can be resolved in less than four years. Thank you so very much, and I will refer all friends and family to you.

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    Verified purchase

    Reviewed Dec. 15, 2018

    They told me I would get my online account within 2 hours on Friday and then could get started. I set up the account on Thursday. My roommate set up an account on Friday. All I was waiting for was the Online Account. It is Saturday and I don't have it yet. I hope I am seriously enrolled. I look forward to using this service.** Hope to finish this on Monday.

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    National Debt Relief
    Response from National Debt Relief
    Hello Margaret,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

    Verified purchase
    Customer Service

    Reviewed Dec. 15, 2018

    I can recommended the National Debt Relief service to anyone who want to put aside their debt. They have a great customer service, everything accurate and work with you the whole process. I trust everything go to be good with them, they provide legal support for you, and avoid creditors to go up to.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 15, 2018

    I was contacted from NDR the next day after applying. My contact with Crisanta ** was wonderful. She was very knowledgeable about the program and explained step by step the agreement with details. She was very professional, patient, and understanding and answered all of my questions and concerns. My second contact with Laura ** with the welcome to NDR. She was very knowledgeable and professional. She explained the welcome process and the final agreement that Crisanta explained as well. I have tried all possible avenues to get help in trying to solve my debt situation. I am very happy that my friend recommended NDR. Now I can finally reach financial freedom soon.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2018

    Everyone helpful - all phone calls were explanatory in detail. Feel more relief. Ready to begin the journey and to see results at the end of the road. I know it will take patience and courage and God's help. Will keep support phone number handy.

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    Verified purchase
    Staff

    Reviewed Dec. 15, 2018

    The woman I first spoke to was very understanding that I was on the fence about signing up and took a lot of time to make sure I knew what my options were and answered my many questions with patience. I appreciate feeling heard and having all my concerns addressed.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2018

    It was great. Helped me a lot. They were great. Answer all my questions. Would tell my friends and family??? It was a joy to speak with them and to take care of my problem. Thank you so much. Happy holidays.

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    Verified purchase
    Staff

    Reviewed Dec. 15, 2018

    My husband has been diagnosed with Parkinson for about 3 years and he's forced to retire early. Our house income was reduced almost to half then debts started to multiply I didn't know what to do. I decided to call National Debt Relief because of their good review. Now I have a peace of mind because the staff make feel confident by their professionalism.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 15, 2018

    As soon as I starting talking to Karen I started to feel a lot better about my finances. I didn't think I could even qualify for something like this. I felt like she really listened and didn't give me any false hopes. She explained everything clear and concise. She answered my questions. With Hector he did my welcome call he was great. He explained everything, let me ask more questions, he was patient and very clear about the program.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 15, 2018

    A great experience with Jennifer from start to finish. Explained everything we asked about. She's very knowledgeable in all we needed to get done! If we needed our questions answered, she was right there. We probably asked the same questions more than once. She was very helpful.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 15, 2018

    When I wasn’t able to pay my bills, I looked around online and read some reviews and National Debt Relief seemed like they were okay. Enrolling with them was pretty simple, easy and quick. I was told though that it was gonna be such amount of dollars each pay period and a total amount of this and all the bills would be paid but then I have them coming back a couple of times saying that they got an offer from this one creditor and that it’s gonna take more money. I told them that I wanna stick to the original plan.

    The initial quote was fine but they were trying to get more money out of me to satisfy one of the creditors and I didn’t want to do that. I told them about this concern and they were receptive of that. They understood and that was dropped, and then everything has been going smoothly. They have settled with a few creditors. Also, the overall cost was affordable and reasonable and the quality of what I've seen from them was great. They call me all the time and they didn’t ignore my calls. They were really trying to help me out. I'm happy with them and I would recommend them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2018

    I received the best customer service I have ever experienced from your company. Anthony was beyond helpful answering all of my questions in complete detail and responded to emails and phone calls promptly. I was absolutely impressed with how quickly your company got back to me after I filled out the short inquiry on your website.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 15, 2018

    Very knowledgeable about the program and how it will aid us in recovery of our finances. Answers every question and takes time to listen to our concerns! We checked several other agencies and the most recommended was National Debt Relief, their ratings were excellent! Thank you so much for your help!

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    Verified purchase
    Staff

    Reviewed Dec. 15, 2018

    Everyone I have dealt with has been extremely professional. And very sympathetic to my situation. No one made me feel like a loser. Everyone was cheerful and upbeat. I will be willing to recommend you to anyone in need of debt resolutions.

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    Verified purchase
    Staff

    Reviewed Dec. 15, 2018

    Super friendly and understanding! Aurie ** was so nice! I great appreciated her optimism! Encouraging me to be optimistic, especially since I called National Debt Relief. I feel much more positive about my financial future. There is a light at the end of the tunnel. As well, I'm excited to learn budgeting and save money!

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    Verified purchase
    Staff

    Reviewed Dec. 15, 2018

    When I needed help with consolidation, National Debt Relief was outstanding and I couldn't ask for nicer people to deal with. The guy who originally helped me set up the payment plan was very professional. He went over what my income was and how we could best go about the process and suggested a budget that I would be on and pay them so much a month which I agreed to. NDR has resolved two of my three debts now and they've always kept in very close touch. For the first one, they contacted me right away to tell me that they had an offer and they accepted it, and asked me if I wanted them to proceed. They kept me in the loop as to what they were doing and I appreciated that. Working with NDR made a very positive impact. I recommend them.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 15, 2018

    Through a few hard years of marriage, I had destroyed my credit and I didn’t really see a way out without filing bankruptcy. So I called up National Debt Relief and the guy on the other line was an excellent salesperson. He was personable and he could relate to me. It wasn’t like I was defined by my credit score or my debts that I didn’t take care of. Getting enrolled wasn't difficult at all and now, I'm seeing debts being paid off. I feel like there's light at the end of the tunnel. I get letters and emails that keep me up to date on what's been negotiated. I don’t feel like I'm in the dark. The representative had also tried to explain the dynamics to me and I understood it. He explained that it would be a process and that my credit score would not be instantly improved.

    Last month, I reached out to them because I ended up having my debit card taken from me. I told them my accounts were overdrawn because money was stolen and my bank was figuring it out. So I asked them to hold off and then I was going to make that amount up. They were like, “Not a problem. Thanks for letting us know.” All in all, National Debt Relief has been helpful and I've referred them to other people.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 14, 2018

    Both guys I spoke with during the initial process were excellent!!! Very knowledgeable on all aspects of the program in its entirety. They were polite and courteous and made everything clear and understandable. I would highly recommend to anybody in need. So glad that I have made the choice to work with National Debt Relief.

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    Verified purchase
    Staff

    Reviewed Dec. 14, 2018

    This company has people who care and listen to your problems. I felt as though these people really wanted to help me to work through my debt issues. They care! They really do care and are so helpfully! Thank you!

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 14, 2018

    Everyone has been very helpful and informative. They take the time to explain all the details and nuances and potential problems that might arise. They hold your hand all the way, and are super friendly and courteous as dealing with finances can be a tricky and sensitive subject.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 14, 2018

    All the agents that helped me get started was very helpful and respectful. Their patience with me and the ability to answer all my questions was very helpful to put me at ease. I believe that this is going to help me get debt free.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 14, 2018

    Lorraine ** was GREAT! Very supportive! The process was easy and she made me feel comfortable in making this important decision. I'm looking forward to being debt free in less than three years with a payment I can afford. I will recommend them to anyone in a similar situation.

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    Transparency

    Reviewed Dec. 14, 2018

    Everything was explained, thank you for helping me look at the options available. Not sure yet if this is the best option for me. I am still nervous about the decision but I will be researching and crunching the numbers all weekend.

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    Customer Service

    Reviewed Dec. 14, 2018

    My experience with NDR was very easy to follow. They answer every question I had with expertise. They took the time to go over all the documents with me. As of now, I would personally recommend them. I would see in four years how good it works.

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    ProcessTransparency

    Reviewed Dec. 14, 2018

    Both men explained what I needed to know in a fashion that was easy for me to comprehend. I felt at ease about what I was about to do. My decision was made based the explanation about the program. I have no doubt that I have the right decision and I am sure I will have success.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 14, 2018

    Great customer service. Both representatives were helpful & explained everything in great detail and answered all my questions. Every time I asked to stop to explain something they did it right away and explained in detail. Both gentlemen were helpful and professional.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 14, 2018

    From the first call to NDR I received explanations in plain english with no long terms. Krystal and everyone were helpful, sent me information fast and accurately and helped me send information back. I needed help with computer and they were great. I have ripped my cards up and hope this is a short and wonderful experience.

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    Reviewed Dec. 14, 2018

    I have been terrified to admit we needed up but with God and NDR help it has helped me relax. Thank you for your help during this time. I’m ready to get out of debt. I feel confident that NDR will be here to help us through this time.

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    StaffProcess

    Reviewed Dec. 14, 2018

    This process was smooth and informative from start to finish. I look forward to having my debt paid and see this as a fresh start in my retirement. Each person I spoke to was professional, supportive and patient. I would definitely recommend this company to a friend.

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    StaffProcess

    Reviewed Dec. 14, 2018

    Ed ** did a great job reviewing the program and describing the process. Everyone was helpful and answered all my questions. We will see how fast we can clear up this debt. My first payments start next money so we will see how the program works.

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    StaffProcess

    Reviewed Dec. 14, 2018

    I was doubtful about going through with this service, but talking to the representative Alyssa, she made me feel very comfortable moving forward with the process. After speaking to the legal team, I felt even more secure that I will be taken care of.

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    StaffTransparency

    Reviewed Dec. 14, 2018

    Talking with the agents at NDR was great. They explained everything well and I understand. They are happy people who care about me getting debt free. I have a lot of questions and they answered with care. I appreciate your help and attention.

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    Customer Service

    Reviewed Dec. 14, 2018

    Had a great experience. They were very thorough in explaining everything and answered all my questions. The only thing I’d change is to add wait times while holding and listening to hold music, or offer a callback option when weight times are over 30 minutes. I tried returning the welcome call and was on hold for a 1.5 hours before I had to hang up.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 14, 2018

    The person I spoke with on the phone was very helpful. He explained the program in a way I could understand. He answered my questions. He was very knowledgeable about the program. With the help of this program, I will be able to get of debt much sooner than I thought. Keep up the good work.

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    ProcessTransparency

    Reviewed Dec. 14, 2018

    Everything was detailed and explained very well so that I felt comfortable proceeding with the program. I feel that I will have the support that I need as I go through the program any time I have questions or concerns.

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    Staff

    Reviewed Dec. 14, 2018

    The people I talked with seemed to Take a real interest or understanding of the unfortunate situation I am in and seemed to want to help. They seemed genuine and knowledgeable in their profession. I would recommend this debt relief company.

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    Staff

    Reviewed Dec. 14, 2018

    Thanks for the great service. I feel good about everything that was done and how it was done. I will tell my family and friends about your service and how easy it is to get started. Thank you guys for everything.

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    Staff

    Reviewed Dec. 14, 2018

    National Debt Relief has been helping me relieve a debt and my experience with them has been great. Although I wish the payments could be lower, I know my circumstances required me what it is so I have no issues with that. The reps have been great and they're very communicative. I have easy access to them and they come to me before anything gets done. I would tell my friends to call NDR if they need to get out of debt quickly.

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    Janice increased rating by 2 stars.
    Staff
    After a positive interaction with National Debt Relief, Janice increased their star rating.

    Original Review: Dec. 14, 2018

    I wanted to get my financial things in order and I’ve heard some positive things about National Debt Relief from the reviews that I’ve researched. They provided me with settlement service and getting things resolved. Enrollment with them was easy. So far, it has been positive as far as resolving a couple of my debts. It has proven to be excellent over time. Their staff has always been positive and helpful. With the exception of a couple of them, they’ve always been very sympathetic, flexible and accommodating. National Debt Relief has allowed me to have some type of recourse for the financial status that I had gotten into, which is a lot better than trying to declare bankruptcy. I look to continue my relationship with them until I can get most of my things resolved or my circumstances in life changed, one way or the other.

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    National Debt Relief
    Response from National Debt Relief

    Hello Janice,

    Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5-star experience for every client.

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    StaffProcess

    Reviewed Dec. 14, 2018

    I wanted to clean up my up my credit, get my points together, be in a position for other projects and straighten things out 'cause I got some things I wanna take care of. I'm getting a little older, and I don't wanna work the rest of my life. When I heard National Debt Relief over the radio, I called them. The guy and I talked, and what he said sounded good so I took a chance. They told me I can always stop if I wanted to so that's a plus. They're gonna help me get my debts in order. The enrolment process was smooth and they put me on this other program which is gonna help me. I'll be able to straighten that out and everything will be fine.

    Their negotiator was very good and did what they promised. I didn't really wanna do their second thing, but it looks like it's gonna work out in my favor. In terms of the payment plan, they take it out every other Thursday when I get paid so that makes it a lot easier. I've been in here one year so I haven't seen the benefit of it yet and I wanna see it on my credit score. But everything is gonna work out in my favor and I'm almost through with them. I'm just waiting they finish up everything within 90 days on this other thing then I'm gonna see if my score is gonna start rising or not.

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    Customer ServiceProcess

    Reviewed Dec. 13, 2018

    I believe that I had several great experiences both in the consultation and the welcome greetings. I fully understand the program and the help I’m receiving. Both folks were on the top of their game. Answered all my questions and what to expect.

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    StaffProcess

    Reviewed Dec. 13, 2018

    Eddie and Rosa were both really helpful and kind throughout the process! They made sure I didn't have any unanswered questions. I will recommend National Debt Relief to anyone I know who needs help. That's all. Happy with National Debt Relief.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2018

    Customer service reps I spoke with was awesome. My payments will be less than what I am currently paying to my creditors. I am excited to start this new journey and looking forward for a fresh start. I would definitely recommend them to others.

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    National Debt Relief
    Response from National Debt Relief

    Earnestine, thank you so much for the great review. Our team is made up of some of the most professional and skilled in the business. We can't wait to hear from you once you complete the program and are completely debt-free!

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    StaffProcess

    Reviewed Dec. 13, 2018

    Your representatives were very informative and helpful in helping us understand the process and what to expect. We see light at the end of the tunnel and debt relief in the end of the journey. They reviewed the projected budget and made recommendations on proposed solutions.

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    StaffTransparency

    Reviewed Dec. 13, 2018

    Excellent service! Drew and Carlos were very polite, helpful, thorough and understanding. Everything was explained in detail so that I understood every step of the way. I would highly recommend NDR to others who are looking for some financial relief.

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    StaffProcess

    Reviewed Dec. 13, 2018

    I am so grateful about this program. Also to the workers that helped me get thru this program. Will do my best to get out of this debt that I started with wrong decisions. Thank you so much. I wish I could grade this program 10.

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    StaffTransparency

    Reviewed Dec. 13, 2018

    Very knowledgeable, kind and precise. I appreciate staff who are intelligent in their field & very professional. I was asked if I was aware & if I understood in each area explained & that assured me there was confidence that the staff was prepared to go to the next set of questions and proceed to the next stage of explaining what National Debt Relief was all about. I am confident this is a great step for me & I'm prepared to continue to trust in National Debt Relief to achieve my goals for my future. Thank you. My main focus was to consolidate my bills & create room to pay the bills off in a shorter amount of time.

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    National Debt Relief
    Response from National Debt Relief

    Marsha, thank you for leaving feedback this morning. We're glad you're confident in our ability to help you reach your goals. We'll do our best to make sure we continue earning that confidence as you continue in the program.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 13, 2018

    Excellent customer service. The two people that I spoke with made me feel very comfortable, explain things with great detail, much appreciated. Being that this was the first time I’ve been in a situation like this and uncomfortable with the unknown. Sara was patient and polite, extremely knowledgeable.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2018

    Working with National Debt Relief has been a great experience. The associates have been very informative and courteous. I can now go about paying my debt off long before I would if I had not called. Thank you National Debt for the peace of mind.

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    PriceStaffTransparency

    Reviewed Dec. 13, 2018

    Very informative. The debt relief team was dedicated to making sure that I understood everything. They went into detail to explain what I will save, as well as what actually applied to debt and how much was all interest. Also I was showed how to add accounts that I didn’t think could be part of the program which really helped my situation.

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    Staff

    Reviewed Dec. 13, 2018

    Everyone I've spoke to has been super nice! Excited to get this started and be debt free. Can't wait to see the outcome! Thanks again National Debt Relief for helping me. Ready to have more money in my pocket rather than paying credit cards minimum balances. I hate that it's going to look bad on my credit but believe this will be good for me in the end.

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    StaffTransparency

    Reviewed Dec. 13, 2018

    The Staff at National Debt Relief was very helpful and understanding. They guided us through the various options and application process. Upon approval, they helped us navigate through the signature process along with a clear understanding of each section. Thanks to all.

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    Staff

    Reviewed Dec. 13, 2018

    I was very please with Andrew **, it was very professional, understanding and very informative. I would highly recommend National Debt Relief to anyone that has struggled like I have. I don’t remember the young lady I spoke to on the welcome hotline but she was very helpful making sure I understood the program.

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    Process

    Reviewed Dec. 13, 2018

    Set Freed From Debt Soon! Praying to our Lord Jesus Christ for National Debt Relief to reach out more client who really need help to set be freed from Debt. I know it's a long process, but by keeping up doing the best for people all over the globe means so much to them. Keep doing the best of everything. God Blessed us all!

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    Customer ServiceStaff

    Reviewed Dec. 13, 2018

    I have just joined today and so far your customer service has been outstanding. I have spoken with Sam and Nicole and both are very helpful. I am hoping this will help us move forward and recover from the medical debt.

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    StaffProcess

    Reviewed Dec. 13, 2018

    I would recommend this service to anyone in my same situation. All representatives were patient, polite and courteous. They took their time to walk you through the application process, and politely answered any questions asked of them. Follow up was consistent and timely. THEY MADE THE EXPERIENCE STRESS FREE.

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    Customer ServiceStaffProcess

    Reviewed Dec. 13, 2018

    Easy to talk to reps. Easily understand program. Calm and comfortable conversation. They easily find account information for you. Most paperwork through email. All payments are combined into one easy monthly (2 if you prefer). Once your payment schedule is up you are done. NDR takes care of you if you are taken to court by one of your debtors.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2018

    Nathan ** and the lady who called us for the Welcome Call were both VERY helpful and informative. We have no questions as of now, and if we do, we know who to contact. Also, we have already referred your company to a friend...

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    Staff

    Reviewed Dec. 13, 2018

    The entire experience was amazing. Roy was awesome and super nice. He was extremely informative and really calmed my anxiety about my whole situation. He even understood al the hardships I was going through and made an effort to accommodate my schedule. This is the best decision I have ever made for my family!

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 13, 2018

    So far so good! Great communication & explaining how it works thoroughly! Looking forward to this new venture! Agents are detailed as possible! Emails sent out right away! Everything seems professional! Looking forward to getting rid of debt! The process was explained in depth! I should be out of debt sooner than later!

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    Staff

    Reviewed Dec. 13, 2018

    Thank you so much to Scott and Wayne for your help in getting started in to the National Debt Relief Program. Very helpful and nonjudgemental. I would highly recommend National Debt Relief to work with because they are extremely friendly. Great JOB.

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    Staff

    Reviewed Dec. 13, 2018

    Overall sounded robotic, but hey it was a lengthy legal conversation. Was helpful when I had questions and was patient when forms wouldn't load. Also helped greatly with his demeanor so that I could also remain calm in this stressful time.

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    Staff

    Reviewed Dec. 13, 2018

    Very nice and helpful. I’m looking forward to becoming debt free within the next 24-36 months. I feel like this will be a great experience. The people at NDR have been very helpful and have answered all of my questions. I feel very confident in this company.

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    ProcessTransparency

    Reviewed Dec. 13, 2018

    Daniel and the team did a great job and made everything easy and explained all questions I had. I will refer them to family and friends in the future. This seems like a great program and I look forward to see what the future holds.

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    Transparency

    Reviewed Dec. 13, 2018

    I'm drowning in debt. Customer representative adjusting my program so I can afford the payments. Listen to my concerns. Just starting off. Receive details from first conversation in emailed. Also receive links to review company. Everything explained before signing paperwork. Everything move pretty quickly. No upfront fees.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2018

    From the moment they answered the phone I felt a wave of relief!!! They spent so much time making sure I was comfortable and understood the details. The representative immediately shared her direct contact information with me and immediately called me back when we were disconnected. I feel like there must be a trick or some hidden clause. It really does seem to be too good to be true. I am going to recommend their services to my clients.

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    StaffProcess

    Reviewed Dec. 13, 2018

    The team so far has been great with answering questions no matter how great or small. Provides me with reassurance throughout the process. I would recommend them to anyone who is looking for a fresh start with debt. I do wish that they could have all the creditors contact them.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2018

    My husband, I reached out to George for support with debt relief. He was extremely professional and timely in his response back to me. He always was thorough and made us feel valued. George made every effort to work around our schedule to set up appointments to talk.

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    Staff

    Reviewed Dec. 13, 2018

    My counselor name is Andrew who is super awesome may I add. He was polite, respectful and understanding of my financial situation. For once I felt comfortable talking about my credit. He never made for uncomfortable or ashamed about my credit. So he is working with me to help me repair my credit. Putting me on a new road towards financial freedom. And I’m excited...

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    Process

    Reviewed Dec. 13, 2018

    I have just begun this process and everyone I have spoken with has been very positive and very helpful getting me started. I look forward to completing this process and becoming debt and stress-free. This is a new experience for me and I am excited to know there is light at the end of the tunnel.

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    Staff

    Reviewed Dec. 13, 2018

    Dan was absolutely amazing. Well spoken who was very empathetic and determined to get me set on the right path. Very informative and did not come off pushy whatsoever. Helping me and allowing me to get this set up was a breeze with his guidance. Thank you Dan **, I have so much more peace of mind already and can't wait to see how the rest of this experience goes.

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    National Debt Relief
    Response from National Debt Relief

    Randall, thank you for sharing your experience with us. We'll make sure to recognize the agent who assisted you. We wish you the best of luck with the remainder of your program.

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    Staff

    Reviewed Dec. 13, 2018

    Our experience with National Debt Relief was a pleasant one, both with Bill ** and Angel. Both individuals were professional and knowledgeable. The only thing I don't like is having to wait 4 to 6 months for debt relief. I'll be glad when this is behind us. We are glad you're here!

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    Customer ServiceProcess

    Reviewed Dec. 13, 2018

    I was looking for help and they were there to help me understand the program. They were quick to call me and set me up so I could start the process to be free from debt. They were very flexible with the payment arrangements and gave me a good payment to have success.

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    StaffTransparency

    Reviewed Dec. 13, 2018

    Using this service brought me a ton of mental and emotional relief, in addition to financial relief. The stress of this debt has been weighing heavily on me, and the representatives I spoke to were easy to talk to and explained everything clearly and in as much detail as I needed. They were also very patient and genuinely felt like they were in my corner.

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    National Debt Relief
    Response from National Debt Relief

    This is good to hear; we know all too well how stressful it can be having financial obligations. Our agents are always available to help you with anything you need to help the process go more smoothly. Thank you for leaving feedback today.

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    StaffTransparency

    Reviewed Dec. 13, 2018

    The people I spoke with were very friendly and easy to understand. Everything was explained in simple terms. Not very computer savvy so they were very patient and understanding with me. We are looking forward to doing business with them.

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    Customer ServiceProcess

    Reviewed Dec. 13, 2018

    Everything has been easy to get started from Joe ** in assisting in the complimentary assessment to Keith and his welcome call. I now can have peace of mind. The whole process was very relaxed and no pressure at any point.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 13, 2018

    I had credit card debt and when I researched National Debt Relief, they had a good rating. They’ve been working on debt relief for me and so far, the experience has been very good. They sent me a packet and then, they followed up on it. I’ve never had something like that happen before and I was a little confused in the beginning, but the more I read up on it, the more I looked at the program and the way it has unfolded so far, I’m beginning to understand most of it. Still, they could work more on communication.

    The interactions with the negotiator was quite well and we had no problem. We discussed the situation, and made it clear what they were going to do and what was going to happen. I was very satisfied with his explanation. The payment plan fits the budget and although it was a little bit more than I wanted, in order to get out of debt, that was what I was counting on. A lot of the medical bills were charged because that was the only way we would get through it and the reason why we had problems at the end making the payments to the creditors. It’s only been less than a year and we’re only about a third into the program. So far, NDR seem to do the job and they’re taking care of things. I have absolutely no complaints. It’s a good way out and people should try it. I would highly recommend it.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2018

    I wanted to seek help before I claim bankruptcy since I was not seeing ahead and I didn’t wanna touch my mortgage. I was looking online and National Debt Relief had the best reviews for debt consolidation. The first time I talked to the rep from NDR, it was professional. He called me back, read me over what the process was gonna go through and what it would be like for me. Right now, my credit’s gonna look bad, but then towards the end, it will be all paid off. If they were gonna negotiate somebody, I would either get an email or a call from someone to let me know what the negotiations were gonna be like. I always check online on National Debt Relief what’s going on and what’s pending. Everything has been awesome and great.

    I have three credit cards that are still pending that still haven’t got any feedback from the companies yet but they have gotten two out of the five already resolved. I pay a monthly sum based on the debt and they have been very flexible with the payments. I’m still making that payment towards them which is paying off my other cards. So far, working with NDR has been good and I have recommended them to my sisters.

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    StaffTransparency

    Reviewed Dec. 12, 2018

    Talking about my credit was comfortable and relieving. They made me feel like it wasn’t my fault. Very nonstressful. They went step by step and explained everything. It’s like starting over it will be hard at first, but I am going to be committed.

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    Transparency

    Reviewed Dec. 12, 2018

    Great experience. Was very nervous but they made me feel a lot better about my situation. Everything was explained to me in great detail which is very good. I am very thankful for all the help. Looking forward to being debt free and will definitely learn from my mistakes.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2018

    Chris was outstanding and very helpful and my welcome call was also done in a professional manner. Thank you for helping me as this made the perfect Christmas gift. World Class Service in my book and much better than the competitor Freedom Debt Relief.

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    StaffTransparency

    Reviewed Dec. 12, 2018

    All contacts were very professional and explained in detail of all areas of the contracts. All my questions were answered in verbiage that I could understand. I would recommend this company to anyone, and I do intend to recommend your service to family members.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2018

    The handling of my questions and the ease of being enrolled was painless. The representatives were kind and took time to answer my questions and were considerate of my time. I would recommend this company to friends who are having the same financial issues that I am currently experiencing.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2018

    I called National Debt Relief one time before and I got intimated because the calls were coming in non-stop and I couldn't handle it. However, I tried again and I became stronger and more confident that they would still be able to help me and they were very professional and courteous. I feel a sense of relief.

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    StaffTransparency

    Reviewed Dec. 12, 2018

    I had a great experience with Lindsay. He was very helpful and kind. Really informative and transparent. I will definitely recommend National Relief to others. I will have peace of mind knowing I will be able to make my home payments.

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    Customer ServiceStaffProcess

    Reviewed Dec. 12, 2018

    My experience with your staff was amazing. I was uneasy because you can never be sure what company is going to really help. I did voice, jokingly, some of that concern and Angel was very supportive and understanding and made feel more comfortable with the whole process. My welcome call was the same, the woman I spoke to (unfortunately I forgot her name) was amazing and very down to earth and understanding. Whether it was an act or they are the real deal, they did definitely make me feel confident that this course of action was the best way to go. I definitely would recommend this company based on their customer service, I can't say for sure as a whole considering I just started the program, but I have a good feeling that at the end of this I would say yes, I recommend NDR for any debt related issues.

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    StaffProcessTransparency

    Reviewed Dec. 12, 2018

    If over the last 24 hours are any indication on how this program develops, I will be forever grateful. My initial contact, Kristi ** carried herself extremely well, answering all of my questions and her explanation of the program was well received. And, having a problem with an attachment, she stayed after her normal work hours to complete my program. Rosanna, who was my Welcome Call person, was well informed, and completed her assigned duties. Thanks to both of you for a nontraumatizing experience.

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    StaffProcess

    Reviewed Dec. 12, 2018

    Tashana ** was very friendly and helpful through this process. I feel like a load of bricks was lifted off my shoulders. I would recommend this program to any friend or family member that would need help. I look forward to completing this process.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2018

    I have been struggling for the past 3 year, when I realized I had gotten late on a few payment. I noticed time was going to take me long time to pay this back I had a charper7 bank. I did what to that again so I call to see how I could get help, did know it was this easy, and how helpful you guy were going to be.

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    Reviewed Dec. 12, 2018

    My experience was ok. I needed help with my debt and they are going to do their best to help. I hope they can get the help I need. if they can I will write a review later that will say how they helped.

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    Customer Service

    Reviewed Dec. 12, 2018

    Great customer service, helped me process credit debt with no issues. I'm glad I got helped by National Debt Relief. I plan to inform friends and family about this program. Grat payment plans and convenient way to pay back creditors.

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    StaffTransparency

    Reviewed Dec. 12, 2018

    It was very thorough and he explained everything in detail. Also, I do not know the order number. I am hopeful that this will help me get out of debt. Thank you for allowing me the chance to get back on track.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2018

    They took the time to answer my questions and still answer my questions. It is a very hard decision to make and I am still uneasy about it but it needed to be done. Chris ** was a great help and my Welcome call gentleman was named Ty and he was a great help too.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2018

    Very good, hope this is a good experience and hope they keep working with me and he was very nice and polite and kind and had a good talk and understanding for the most part and if I had any questions I know who to talk to and knowing what to do and I like working with them.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2018

    Anthony ** is very professional. I'd recommend him to anybody considering debt relief counseling. Anthony allowed me to be very laid back. I felt as though I was talking to a personal friend really trying to understand how I got in my situation and how I could get out of my debt situation. Anthony was great. Monica ** was the young lady who did my Welcome call and she was also great, reassuring me of the plan and how it works. Thanks, NDR for your service and I look forward to my relationship with NDR for the next 40 Months.

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    ProcessTransparency

    Reviewed Dec. 12, 2018

    Well explained and professional experience. We chose the debt consolidation to get out of our huge debt. We were so behind it wasn't even funny. National Debt Relief explained the program where we understood it completely. We were considering Bankruptcy and just had a bad feeling about it. So this is the route the we felt was our best scenario.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2018

    The entire experience was easy to understand. They asked if you had additional questions constantly just assuring you understood. You get a hard copy of all you are signing and by email which makes it even better. They help you and have direct line you can reach out to in case the creditors send us mail or any further actions.

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    Customer ServiceProcess

    Reviewed Dec. 12, 2018

    Que ** was great at explaining the process to me of enrolling with National Debt Relief. He made it very easy for me to understand all the terms and conditions of eliminating debt. My welcome call was also very informative and helpful.

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    Reviewed Dec. 12, 2018

    Very understanding and great to work with. They answer every question and make sure you understand everything. Everything is thoroughly explained in a way that anyone can understand. Although I have needed to have help with my debts, I am happy I made the decision to go with National Debt Relief.

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    Reviewed Dec. 12, 2018

    My first contact at your company was Andrew **, he was a delight to talk to, very professional and very knowledgeable, he explained the process line by line, very easy to understand. The next day I spoke with Leen **, not sure if is the correct name, he also explain again the process, also very knowledgeable and patience.

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    Customer ServiceStaffProcess

    Reviewed Dec. 12, 2018

    I am new to the National Debt Relief program. All of the program rules, procedures and guidelines were thoroughly reviewed by each of the company's team members that I encountered. I look forward to experiencing the same great customer service throughout my enrollment in the program.

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    StaffProcess

    Reviewed Dec. 12, 2018

    Based on my situation, everyone on the staff was able to put me at ease through this process. My questions were answered, I was treated with respect, and I was able to take a huge burden off my shoulders. Thank you.

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    Customer ServiceTransparency

    Reviewed Dec. 12, 2018

    Excellent Service, everything was easily understood, if you’re not understanding what was said they are willing to break it down for so you can be clear and what was said. I am happy I call them so I can be debts free pretty soon.

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    Customer ServiceStaffProcess

    Reviewed Dec. 12, 2018

    Did my welcome call with Ms. ** this morning, and she did an outstanding job. She worked very hard to go over all the information, and answered any questions I had to made sure I understood everything. She also made sure I have all the contact information as well as knowledge of the program to help me be as successful as possible. Thank you Ms **!!!

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    Reviewed Dec. 12, 2018

    I found National Debt Relief's approach to assisting the client to be a layered systematic outreach to those of us who have not quite turned the corner to life after the funding mechanism to sustained middle-class life is severed.

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    Customer ServiceProcess

    Reviewed Dec. 12, 2018

    When I retired from the military, I bit off more than I could chew and I felt bad about the decisions that I made with my credit card. My wife looked at various companies but her friends had a good report about National Debt Relief. I liked the idea of them helping me pay my debt and not having to pay the full amount. What I would pay is still less than what I would owe after everything is said and done, if I was to pay what I'm supposed to.

    The NDR enrollment process took about 45 minutes on the phone and just me giving them our information. Then, they’d call me if they wanna settle and I just contact them. If I can settle, we do. If not, then they give me so much time to pay the excess. I’ll be a year in the program in January and I don't feel like I'm as concerned about my future as I was. Now, I don't owe 5 separate people. I owe one and that makes such a difference when trying to pinch pennies. We've already paid off four debtors. There was one that was a high-dollar amount and another one which is a lower dollar amount. We are 40% done now money-wise and 50% of the creditors were paid off. I'm glad a company like NDR is there to help me.

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    Reviewed Dec. 12, 2018

    It was very easy to understand the rep. She explained things very thoroughly and she was very helpful and knowledgeable about their services provided. I cannot wait to get all of my debt settled and my credit back on track. Thank you, NDR!!!

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    StaffProcessTransparency

    Reviewed Dec. 12, 2018

    Enrolling was easy and the representative explained everything very well. He took his time and answered all my questions. The process was far easier and less stressful than I expected. I look forward to becoming financially fit! I would definitely recommend them to my friends and family.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2018

    Excellent customer service. Definitely felt I was well taken care of. Both the welcome call and the person explaining the process, Rex **, helped me out tremendously. Would recommended to a friend. Hopefully on the road to being debt free. Thanks again.

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    Reviewed Dec. 12, 2018

    They helped me review my account and gain peace of mind on how everything works including how the legal assistance works settlements and even down to the deposits when they happen how much and how long it will take to approximately work.

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    Staff

    Reviewed Dec. 12, 2018

    I have been so grateful for the amazing help I have received. I was so worried about doing this and thought a lot about this. I’m so happy I finally made the decision to do this. Thank you again for all your help.

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    Customer Service

    Reviewed Dec. 12, 2018

    National Debt Relief gave me a better rate on payments every month, and so far, they're the lowest one that I came across. I spoke to a rep over the phone and I gave her all my credit card info, and then they sent me documents to sign and we turned it back to them to start the process. I'm in a two and a half year program with them. I'm doing the payment plan that they gave me every 6th of the month. As that amount builds up, they start to get in touch with my credit card companies and make them an offer and see if they will accept it. And if they do, NDR normally reaches out to me through email, telling me that the company is willing to take the offer and how we're gonna pay it. I will decide if it's a good offer for me, and then I give them the okay. Without my okay, they don't take that offer. If I find that it's too much or it's a good deal, then I make that decision. So when I make the decision, they put it in and get it resolved.

    It took me a couple of months to build that equity into my saving account. I have five credit cards that need to be resolved. NDR already resolved two of them, and one of them is in the process. Whatever payment I'm making and whatever division my credit card company make, NDR works with me and the credit card company to make sure that every transaction is successful. They keep me updated with whatever offer is coming in. I have no issue with them so far. Everything is perfect. It's a great experience and I would most definitely recommend them to anyone in the future.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2018

    The quality of customer service that I've received from NDR has been nothing short of outstanding. Every representative that I have been in contact with has been extremely polite and knowledgeable. The whole experience has let me feel at ease in knowing I picked the right company to get me back on track.

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    StaffTransparency

    Reviewed Dec. 11, 2018

    Wonderful experience. Everyone was very helpful, and very kind. I am looking forward to getting debt free. I will recommend National Debt Relief to anyone who is in need help and understanding. Everyone I spoke with made sure I understood everything fully. Walked me through and explained everything I was signing. Well worth my time, I wish I had pursued it this sooner. Thank you so much.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 11, 2018

    The welcome call person, Laura was extremely helpful. Explained everything to me and was very thorough and answered all my questions and even was able to adjusted my payment dates. She made me feel at ease already. Beautiful job. I can't wait to get program in full motion.

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    Staff

    Reviewed Dec. 11, 2018

    Chris spent a lot of time with me going over the options and considerations for enrolling in the NDR program. He patiently, courteously and professionally answered my many questions. I was able to reduce my debt by a large percentage, something that would have taken decades to accomplish otherwise. A first-rate company.

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    Staff

    Reviewed Dec. 11, 2018

    This is my first encounter with this type of event. I must say I was a bit anxious but was put at ease by Mr. Kishan **. His knowledge not only of the subject but on a personal level was excellent. I was immediately at ease as he guided me through every aspect of the matter at hand. He left no stone unturned nor any question unanswered. I respect this and admire a company that puts forward the effort to employ only the best as their representatives. After all, these are the people at the forefront. Their interaction with the client is the fabric of a successful company. Thank you.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2018

    Since I am deaf, I used the Sprint ip relay to call the welcome call. Edmund ** took the call and took time to go through the whole process to make sure I understood what was going on and what I needed to do. I know the call took twice as long as it would with a hearing person but he was patient with the operator who was typing in text what he was saying so I could read and relayed back what I was typing to him. Edmund went through everything and even took time to answer few questions I had to make sure I understood.

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    Reviewed Dec. 11, 2018

    He explain everything to me. We went over the debt, how much price each month. He read the agreement to me while I was following him on the computer. They call back today to check in everything is a go.

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    Customer ServiceProcess

    Reviewed Dec. 11, 2018

    Customer service was always above and beyond my expectations. Always got called back in a timely matter and all my questions regarding the program were answered and clarified for me. I would definitely recommend NDR to my family and friends.

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    Customer ServiceTransparency

    Reviewed Dec. 11, 2018

    It was very helpful to have everything explained in great detail. Luis called back when he said he would. We feel good about the service we have received to this point. We look forward to working with you and becoming debt free in the near future.

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    Staff

    Reviewed Dec. 11, 2018

    As a newly enrolled customer, I can honestly feel comfortable that National Debt Relief has my best interest in mind. They have been completely flexible and have asked, answered, and discussed my current situation with professionalism and without judgment. They made me feel like I am human, and did not preach to me about my financial status. Thank you!

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 11, 2018

    I called upon National Debt Relief to help me get back on track. After receiving threatening letters from a creditor I prayed for help and applied to NDR. The morning I submitted an inquiry online, a few hours later I received a phone call and then an email which I gladly responded to from Sheryl **. That was Saturday 12/8. She then answered my email and we spoke on the phone on Monday 12/10 where she helped me ALL day with the application process and step 1 in the enrollment plan. I was relieved at how she helped me in such a quick manner. I felt like I had a ticking time bomb over my head and she helped alleviate some of my anxiety. I was enrolled in step 1 as of last night and I was able to sleep better. Her customer service skills, her knowledge of the business and her communication on getting back to me were top notch! I felt like I was talking to a friend yesterday with her and thanked her numerous times for helping me.

    Today, I spoke with Tamika ** for my welcome call and she was wonderful to speak with as well. She reassured me that all the creditors enrolled in the program will be in the program and I'll be debt free in 36 months if not less. I'm so excited for that! She as well as Sheryl walked me through the step by step process on how everything works and what I'm signing up for as well what I had placed my signature upon. They walked me through it with a fine toothed comb and answered all of my questions, even when I jumped the gun and asked them a question before we got to the breakdown of my enrollment.

    Tamika also helped alleviate my stress and anxiety with this whole process. I am forever grateful for the both of them and I look forward to the communication I will have with them and the rest of the team during my 36 months. I also love the option of being able to split my payments each month according to my pay day! THAT is a wonderful option should I need it in the future. I experienced women power these past 2 days and I feel even more empowered to improve my credit score and get back on track with my financial situation. Thank you for all that you have done for me and I will continue to work with you as we progress into the future. God bless you all! Thank you again.

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    StaffTransparency

    Reviewed Dec. 11, 2018

    We felt that Chantel was very knowledgeable and very clear in reviewing the many details of this program. She answered all our questions and showed interest in our situation. She summarized everything to assure our understanding and the steps ahead. Very satisfied with her professionalism.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 11, 2018

    So very nice and explained everything to me. I would recommend them. The welcome call was so well explained. And so very nice. Jordan ** really explained the program. He was so nice and answered my questions. I've never used a debt relief program, but these people really explained the program.

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    StaffTransparency

    Reviewed Dec. 11, 2018

    Edward ** was very polite and friendly. He explained everything to me and walked me thru everything I was signing, he also explained how National Debt Relief works and what they can do for me, the results they can get me.

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    Staff

    Reviewed Dec. 11, 2018

    It’s such a help to have a team to help me settle my debts. I've been having a hard time with my debt and they want to help. Every person that I’ve talked to have either been great to speak with or has helped me make the right decision.

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    StaffTransparency

    Reviewed Dec. 11, 2018

    Both parties I spoke with during this transaction were helpful and clearly explained the actions taken. They answered all my questions and were very patient while I was having computer problems. I am very satisfied with the people and the company that I have been dealing with.

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    Staff

    Reviewed Dec. 11, 2018

    The representatives were very friendly and knowledgeable. They were able to give me the best option for me even if that meant not choosing them. This gave me a sense of relief knowing that I was in good hands. I highly recommend National Debt Relief and I am looking forward to working with them.

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    StaffTransparency

    Reviewed Dec. 11, 2018

    So far I have been impressed with the accuracy, speed and professionalism of the employees at National Debt Relief. I have spent a lot of time researching options to get out of debt and National Debt Relief appears to be a good fit to help me do that in 42 months. The program has been very transparent on what to expect as I move forward paying off creditors that I have had for way too long.

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    Customer ServiceStaffProcess

    Reviewed Dec. 11, 2018

    The representatives that I spoke with over the phone were very polite and very patient, they answered all my questions without me needing to ask and helped me understand the whole process and helped me become comfortable about it. I instantly felt relieved when they said they would help me. I've never been more satisfied with a representative.

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    StaffProcessTransparency

    Reviewed Dec. 11, 2018

    Great assistance, easy explanations of the process, everyone so far has been so helpful and understanding of my situation and my needs. I would most definitely recommend to family and friends. This is a great program and so far I am very pleased although it's scary, it's also a relief to be getting some help.

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    Customer ServicePriceStaffProcessTransparency

    Reviewed Dec. 11, 2018

    National Debt Relief quickly enrolled my credit card debt and offered a solution I could afford. They will save me a lot of money in interest and late fees that I would have otherwise been stuck under for years! The process was well explained, they answered all my questions, and have a support team I can call or email anytime.

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    Staff

    Reviewed Dec. 11, 2018

    They are very knowledgeable in helping me with my debt problems and are very helpful in helping me achieve my goal of being debt free in a short period of time... would recommend them to anyone needing this service. I am happy with their services and would like to thank them for helping me.

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    Customer ServiceProcessTransparency

    Reviewed Dec. 11, 2018

    Customer service was excellent! They were able to elaborate and explain everything in regards to the program. What to expect, how to do things, and even gave me a number to call any time if I have any questions regarding my debt relief account!

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    StaffProcess

    Reviewed Dec. 11, 2018

    My sign up experience has been very professional and efficient with any person from NDR I have interacted with during the process. I would recommend National Debt Relief to any person or associate who is experiencing financial difficulty with unsecured debt.

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    Staff

    Reviewed Dec. 11, 2018

    So far so good. I was reluctant to do this as I don't want the negatively affect my already poor credit. After talking with the team at NDR, I am already feeling some relief. The setup process has been easy... I am looking forward to working with NDR and getting out of debt. Thank you for making this less stressful than my current situation. I will most definitely do my best to make this work for me.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 11, 2018

    My wife and I are just now getting started into the program. We made the call to NDR, spoke with Sergio whom explained the program in detail and told us to interrupt with any questions or concerns as he was explaining the program to us. He made us feel as if we had hope in resolving our existing debt. Sergio was very professional, informative and nice as well. He did not shame us in any way as other companies have in the past with just asking questions about their program. Sergio let us know we would be getting a welcome call soon.

    Our welcome call from Laura was very pleasant as she welcomed, congratulated and thanked us for choosing NDR to resolve our debt. Laura confirmed our information just as Sergio had input into the system. Laura also told us to interrupt with any questions or concerns. So far everything has gone very well and we are more than happy and very relieved with our decision to go with NDR.

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    StaffProcessTransparency

    Reviewed Dec. 11, 2018

    My experience with your specialist was awesome. She treated me with respect, not some dumb low life. Thank you for helping me. I definitely would recommend this program to a friend. Your specialist explained much to me and in terms I could understand.

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    Staff

    Reviewed Dec. 11, 2018

    I just enrolled in the National Debt program and the representative today was very thorough and helpful in answering my questions. She confirmed everything that was discussed originally with Yasha. The representative also reviewed the contract and the legal contract and next steps.

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    Staff

    Reviewed Dec. 11, 2018

    Nomer ** and Hector ** would be so helpful and friendly... Both gentleman were very knowledgeable and just wanted to help me. I never thought that I would ever see the light because I was deeply in debt and physically ill because of finances, I finally free a bit more relaxed. Thank you.

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    Staff

    Reviewed Dec. 11, 2018

    I liked how thorough and knowledgeable the staff is. They put my mind at ease to let me know that they were helping out in my situation to get me out of debt. Thank you National Debt Relief. All my questions were answered and I believe that you will help get me out of debt again. Thank you.

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    Customer ServiceStaffProcess

    Reviewed Dec. 11, 2018

    Very informative and organized! Made this process extremely easy and a huge weight has been lifted off of my shoulders! I called back because I didn’t have all my info added. They were able to revise my relief program. Now I will be debt free!!

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    StaffTransparency

    Reviewed Dec. 11, 2018

    Everyone was courteous and explained everything to the fullest. I would recommend my friends and family that are in financial difficulty like I am to contact National Debt Relief. I will recommend services to a few of my friends and to my family members.

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    Customer ServicePriceStaffProcess

    Reviewed Dec. 11, 2018

    I was laid off in mid-2016, and had been unable to find new work in my profession as a telecommunications technician. I was very underemployed doing work with catering companies, but the work was poorly paid. I had to spend my savings to pay rent. Even with her regular income, she and I were making ends meet by using credit cards, and our debt ballooned out of control. This wasn't through frivolous spending, but simply the cost of living in California, and the cost of raising our 10 year old daughter.

    Debt consolidation companies were unwilling to work with us because of our debt-to-income ratio, but that we should call them back when we had two incomes. What the hell?! We wouldn't be using credit cards if we had two incomes, I told them, and we wouldn't need debt consolidation! But alas, not one of them would help us. Ironically enough, the credit checks that the consolidation companies ran on us made our existing CC companies examine our income... and guess what. Our credit lines were cut on several credit cards. Exasperated, we called NDR, and we were instantly relieved. I mean, we got off the phone with Ben after our intake call, and my wife and I literally let out simultaneous sighs of relief, and then we hugged and high-fived each other.

    Ben was cordial, professional, compassionate, personable, thorough, efficient, patient, and polite. We simply don't have enough pleasant adjectives to describe Ben **. He waled us through the process, and stayed with us each and every step of the way. And when our intake was complete and we were handed off to NDR customer service, the first thing that they did is verify all of our information so that we knew we had been handed off properly. How about that for customer service! We now have financial peace of mind, we know exactlt how much we will be paying every month, we have a budget, and when we complete the program in about 4 years, we will be able to rebuild out credit with the assistance of NDRs credit repair consultations. Our only regret is that we didn't contact NDR sooner.

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    Reviewed Dec. 11, 2018

    National Debt Relief seemed like they could handle more of my debt than the other company could. They reached out to me and I've talked to them a few times. We talked a little bit about some of the settlements, and conditions that would happen during the program. They were pretty responsive, and they helped me understand some of the terms in their program. Everything went pretty well. NDR helped me set up a dedicated banking account for the payment plan. They're monitoring the credit served and they're pulling the money out, so it's working. I’ve had a couple of settlements already. Working with NDR has definitely helped lower the stress factor.

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    Customer ServicePriceStaff

    Reviewed Dec. 11, 2018

    I wanted to consolidate my debt, so I sought the services of National Debt Relief. When I did my research, NDR was one of the top debt consolidation companies that came up online. It was very easy to get started with them. The enrollment process took an hour. You just gotta fill out the application online, then they call and let you know if you’re approved or not, and you set up your routing number. But if I had other accounts and wanted to add them, they gave me a hard time doing that. Once I had a contract with them, they couldn’t add another account unless they had a whole deal.

    At this point, I’m half way through the process. Right now, they've consolidated some of my debts and majority of the accounts than I owed on had lower settlements on them. The staff at NDR have been friendly and I've felt very comfortable working with them. They're there from Monday to Friday and they've been willing to help me out as much as possible and keep me informed. Also, the cost of their program in relation to the quality of service that I've gotten is fair. By working with NDR, I was relieved of stress when it came to collectors calling.

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    Customer ServiceStaffProcess

    Reviewed Dec. 11, 2018

    I had credit card debt and National Debt Relief was the only one advertising on TV when I saw it. I did the enrollment over the phone and the rep was great. He helped me understand everything and he was very knowledgeable. I was very comfortable with their team and they worked with my budget. NDR relieved me of my debt. They took care of the process and working with them made things a lot easier for me.

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    Staff

    Reviewed Dec. 10, 2018

    Thank you for all of the information and help! Your representatives were helpful, kind, and respectful; this is what makes your company stand out among the other companies in your field. My husband and I feel confident that your support will help us succeed in reaching our debt free goals.

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    Customer ServiceTransparency

    Reviewed Dec. 10, 2018

    Throughout the whole transaction from the start to the end are very much understandable and both of them are very approachable that they're willing to stop the explanation just to answer my question especially Mr. Franklin **, kudos to that guy.

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    StaffTransparency

    Reviewed Dec. 10, 2018

    Quick, professional, polite, understanding team. The sign up process was very easy and all the information was explained very well. I am happy with the service I received and look forward to the future success.

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    Staff

    Reviewed Dec. 10, 2018

    Very informative and helpful. Quick and thorough. I was feeling as if it didn't get some help I could possibly end up having to file bankruptcy. National Debt Relief has given me hope that in a few years I'll have my debt paid which gives me some relief.

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    Reviewed Dec. 10, 2018

    Your guys Ed ** and Jonathan ** were awesome and very knowledgeable. They took the time to make sure everything was explained. I have been in customer service for 30 years and never found anyone that meets my expectations until I met these guys. Keep up the good work.

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    Customer ServiceStaff

    Reviewed Dec. 10, 2018

    I had a great experience working with Greg. He was always polite and helpful on the phone. I'm happy to be a part of your organization. I also had a good experience working with the welcome call representative. He was polite and helpful too, on the phone. Looking forward to working with them in the future.

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    Staff

    Reviewed Dec. 10, 2018

    NDR is very professional, and helpful. I am pleased so far with their dedication to helping me resolve my debts. I look forward to working with them and achieving my goal of becoming debt free. Thank you Jim ** and National Debt Relief!

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 10, 2018

    The overall process was easy and all National Debt Relief employees that reached out gave full explanations as well as answer any additional questions that I may have. I would definitely recommend to all!

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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