National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed Dec. 6, 2018
This whole experience of trying to overcome financial debt started off as hopeless... However, after further research and review with the National Debt Relief team, I feel confident and well informed this program is the best choice to become debt free! LaShonda and Tamikia displayed superior customer service by addressing my concerns and answering my questions with an exceptional knowledge base on their debt relief program. I've already recommended this program to a few friends of mine going through similar financial hardships! Thanks again for all you do!
Reviewed Dec. 6, 2018
I was very worried about my financial situation, but they gave me peace of mind! I would gladly refer them to a friend! They made the terms easy to understand and made me feel safe knowing they were on my side!
Reviewed Dec. 6, 2018
The process was smooth and professional. Everyone I talked to was very careful to make sure I understood the process and what could possible expect. The process takes a day or two, so I wasn't pressed or rushed trough. There wasn't someone rushing me through a sale.
Reviewed Dec. 6, 2018
Informative and efficient customer service. Eager to address and assist me with resolving my debt, for a better debt free future. Were able to provide with an economically way to resolve my financial hardship and feel some relief when it come to being the sole provider of my family.
Reviewed Dec. 6, 2018
I have just enrolled with NDR. So far I am very happy with first contact and followed up by customer service associates. I hope I will get same excellent service as I am getting now in my initial stage. I believe NDR will be able to help me resolve my debt professionally and successfully.
Reviewed Dec. 6, 2018
They helped me during the process very professionally. I am happy with the service provided. They answered all my questions in a detailed way. Thank you very much for helping me get out of my stressful situation. I think this is the best decision I made.
Reviewed Dec. 6, 2018
Every call that I received from NDR was very helpful and professional. They worked with my busy schedule to get the calls in that were needed. The lady who did my welcome call went above and beyond to help me understand everything even more than the first guy did. And he did well.
Reviewed Dec. 6, 2018
National Debt Relief helped us get out of debt with our credit card. There's one last one that we've been working with and we thought that we'd be out of debt within about four months. They've settled with the creditor but after I talked to them on the phone about this final settlement, I got an email saying that it's gonna be until September of next year. I don’t understand how that is happening because we already have the money in there. We had almost $10,000 in our savings with them and the settlement was only supposed to be $10,000. Overall, it has also taken about three years. We thought it was gonna be done in about a year and a half but it's been twice that long.
Thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.
Reviewed Dec. 6, 2018
I had some credit card debts that were high that I needed to get help with. I like National Debt Relief's reputation and I wanted to resolve my debt problems the right way, so I signed up for debt consolidation with them. The reps were lovely and easy to work with. I even expected things to take a while but they easily managed my expectations very well. They have provided excellent service. NDR has taken a lot of the stress away from knowing that I don't have to deal with the collectors and don't have to take care of the debt myself. I would recommend National Debt Relief to others.
Reviewed Dec. 6, 2018
I'm diabetic and I'm doing dialysis. I got behind my bills and I wasn't working too many hours like I used to. National Debt Relief told me how much I could pay a month and it will take 28 months to pay my debt off. I've been in the program for about four months already. Their rep gave me some payment options as to which one to take and which one I wanted, and the way we worked right now came out good. Their rep said that they were gonna pay two of my creditors off. They made a deal with them on how much to pay it off. They were upfront and whenever something comes up or when they are able to make a deal, they call me and let me know what's going on and what we could do with the debt. Give NDR a call and explain to them what's going on and how much debt you're in. NDR will work with you and let you know what you can do.
Reviewed Dec. 5, 2018
Everyone I have spoke to are very kind and helpful. They took their time to explain everything I needed to know about the process and legal matters. The guy who helped me set up the initial claim was very thorough.
Reviewed Dec. 5, 2018
Both ladies were very thorough with explaining everything and making sure everything was in order. Kellie made sure all things were in order for my paperwork to be processed and approved. Karen, I do believe that was her name, confirmed everything that Kellie did and the other legal aspect of the paperwork.
Reviewed Dec. 5, 2018
Chris was excellent. He kept appointment times, made sure I was clear about all aspects of the program and very importantly to me did not make me feel like something was wrong with me for having the debt issues we are facing but focused on improving the situation for our family.
Reviewed Dec. 5, 2018
They were extremely nice and very helpful. The timing in the response and the knowledge they have was surprising to me. Very friendly guidance and honestly answering all my concerns. Thank you to Debt Relief for all your help and orientation. I can be any happier.
Reviewed Dec. 5, 2018
Aries and Grace did a good job for helping me through the process. This program will helped me to reduce my payment due to my hardship. I will recommend this program to anybody who need help, like me... Thank you so much!
Reviewed Dec. 5, 2018
They were very attentive to every question and made sure I understood everything about my contract. They also made sure my payments were affordable to my budget. There is legal help for if my creditors get impatient. They ensured me that as long as I stayed in the program everything would be resolved in a timely matter.
Reviewed Dec. 5, 2018
My sales representative was very helpful and clear as well as the person who handled my welcome call. I am happy with the program and expect to have it cancel before the 48 months. Thank you all of you for helping.
Reviewed Dec. 5, 2018
My experience with National Debt Relief was very professional. They went through every aspect of the contract with me personally, in a way that helped me understand everything. They were very friendly and professional, I would highly recommend this company to family and friends.
Reviewed Dec. 5, 2018
Kind and warm representative. Both of an agent who helped me to set up my debt program and the welcome call agent explained to me the same question I asked over and over without hesitation although I couldn't explain them with proper in English. I really appreciate their help and support. If there is interpret in the company who can translate to a foreigner such as second language client would be pleased.
Reviewed Dec. 5, 2018
The representatives treated me awesome and with full respect. That there is very important to me as a client/customer. Good job guys. I got a fair enough negotiation which will help me out in my budget, so again thank you guys.
Reviewed Dec. 5, 2018
We have been struggling for some time and finally made the decision to call National Debt Relief to see if we would qualify for help. Our call was answered by Jonathan, he was our Angel on the other end of the line and walked us through the process step by step. Any question or concern we had was answered in depth and completely. We do not regret our decision to go with National Debt Relief - the stress that has been lifted off our shoulders is unbelievable.
Reviewed Dec. 5, 2018
Was very helpful and courteous. It is a good feeling to have help to get out of debt. Would recommend to anyone who is having financial difficulties. Staff was very understanding and took time to answer any questions I had and any questions in the future. Thank you.
Reviewed Dec. 5, 2018
The people who worked with me were extremely pleasant, helpful, and very clear. They left no questions and were extremely positive and had impeccable customer service. I ended my experience beginning my program with National Debt Relief having much relief and happiness that I chose them to help me.
Mary, thank you for leaving a review today. We're glad you got to experience some of the great customer service we've come to be known for. Don't hesitate to get in touch if there's anything you may need to help make the process easier.
Reviewed Dec. 5, 2018
Very informative and knowledgeable. She made the experience very nice with no worries and answered all my questions fast and honestly. All the emails and phone calls was right on and there was no hesitation on anyone's part during the process.
Reviewed Dec. 5, 2018
Great Customer Service, very professional... Explained every detail of the program and what to expect. Very helpful, answered questions and walked me through every part of the contract. Provided me with phone number and address to give creditors. I wasn't embarrassed and it didn't take a long time for them to return my phone call.
Reviewed Dec. 5, 2018
I had a great call with your rep yesterday who totally went above and beyond to help me with setting up a payment program. She was really nice and made me feel relieved that everything was going to be handled right. Thanks!
Reviewed Dec. 5, 2018
The NDR customer service representatives were extremely professional and explained the program thoroughly, they gave me the hope that I needed to move forward. I would definitely recommend the program for anyone that's dealing with financial hardship to get back on their feet moving forward.
Reviewed Dec. 5, 2018
Amazing people!! Everyone here has been absolutely amazing! Always ready to help and care about you!! I will be recommending them to everyone I know!! I look forward to my progress with this amazing company and it's equally amazing employees!
Christopher, we also look forward to seeing your progress as you go through the program. We wish you the best of luck with everything and we appreciate your taking the time to leave a comment today.
Reviewed Dec. 5, 2018
Customer services and specialists provided clear and precise answers to any questions and concerns I had. Provided documentations of services and assistant that will be provided throughout the course of my debt release program. Made it clear on fees and penalties, but also provided contact information that will guide me through my debt relief.
Reviewed Dec. 5, 2018
This representative made this process very painless and was very kind too. She is excellent at her phone skills. Thank you, Dionne. The portal call was a little more of a challenge but Howard was also kind and was nice enough to answer repeats and answer all my questions. Thank you, Howard.
Reviewed Dec. 5, 2018
Andrew ** was very professional indeed and respectful as well. I'm now in contact with the client success team and am new to this whole process. I'm glad I took this step. I just bought a new home 6 mts. ago and had medical bills etc. I got behind one month on my bills. So I decided to contact NDR. I believe they provide a needed honest approach and service. Much thanks.
Reviewed Dec. 5, 2018
I was very hesitant on contacting a company that offered debt services but I knew I needed help and should attempt to contact them. All it took was a phone call back and I felt I had done the right thing. Everyone that I spoke with were great and gave me confidence that I could trust NDR to help me have a future of being debt free. I feel excited to think this is possible.
Reviewed Dec. 5, 2018
James made me feel so comfortable the entire time I was corresponding with him. He was knowledgeable and put my mind at ease with take the steps to become debt free. He answered any questions I had and was prompt with his phone calls and emails. He is a real asset to National Debt Relief. Katyln: Helped with my Welcome call and she was personable and friendly. She explained everything that my debt relief journey will entail from here until the moment I complete the program. She is also an asset to company as well. Just talking to help further put my mind at ease that I made the right choice with National Debt Relief.
Reviewed Dec. 5, 2018
My experience has been very good so far. I'm nervous and they put me at ease and answered all my questions. Very pleasant and informative. All around good experience so far. Ask me again in 2 years if I still love the program. How do you like me now.
Kristina, thank you for leaving feedback today. It's good to hear things are going well for you so far. We'd love to hear back from you at the end of your program to see how things went. Please let us know if there's anything else we can help with.
Reviewed Dec. 5, 2018
Everyone has been very polite and cordial. They have helped me with all my questions. I would gladly recommend to others who are having hardships. All my questions were answered before I even had a chance to ask them. I appreciate all of your assistance.
Reviewed Dec. 5, 2018
Really helpful and accommodating during the welcome call. They tell you everything that is going to happen to your credit score and what the program does, they don’t hide any part of it. This program really helps people who are in lots of credit card debt.
Reviewed Dec. 5, 2018
Drew was very helpful and sympathetic to my plight, which is an accumulation of credit card debt over the last 5 years. She was very clear on all aspects of this decision. Even though this is a very difficult decision, my hope is that it is the right one.
Reviewed Dec. 5, 2018
We were very happy with the help we are given. The people we have talked to especially Ramzy ** have been very nice and helpful. Looking forward to be debt FREE. Tried other ways but were unable to make it work for us. Thank you.
Reviewed Dec. 5, 2018
Great quick. Long telephone discussions. Would like to see how the accounts are reduced and how all this works. Hope the credit reporting isn’t too big of a hit on credit reports. Personnel knowledgeable and read all information.
Reviewed Dec. 5, 2018
Great, personable, understanding, efficient very client oriented. Glad to have talked with her. She answered all my questions that kin remembered and said to call when I finally remember the question I forgot. Made me feel comfortable with my decision to go this route. Looking forward to becoming an absolute graduate.
Reviewed Dec. 5, 2018
Everyone I spoke to helped me feel relieved about joining this program. I feel that I made the right choice to help me get out of credit card debt. Looking forward to becoming debt free in the near future. They didn't hesitate to answer any of my many questions.
Reviewed Dec. 5, 2018
When I first contacted them by email they replied fast. I got a quote in less than a day. Also they were patient with me and respectful. Also got approved for their program right away. Overall great experience. Would recommend to a friend or family member.
Reviewed Dec. 5, 2018
It was great. I appreciate how they went over everything one by one for me to understand. I couldn't ask for a better way for things to be breaking down. Thank you. Hope to hear back from you soon. Thank you very much. I appreciate the help.
Reviewed Dec. 5, 2018
I found them to be very professional and courteous. My counselor Max was very helpful, transparent, and thorough. I believe that all of the information was disclosed and as of right now, I understand all of the terms. I am looking forward a good experience and becoming debt free.
Reviewed Dec. 5, 2018
So glad to talk with NDR. I have felt really hopeless with the mounting interest and constant rate hikes. In about 2 hrs I have a clear plan, an affordable payment plan and I really feel like I have control of my credit debt.
Reviewed Dec. 5, 2018
Hector was very professional and our call dropped a few times and he called back right away so that was very nice. Love working with this team of people. I also was unable to complete the welcome phone call in a timely manner and they were able to get me back in the system right away and had me do that right away as well. Aaron is a great representative to work with.
Reviewed Dec. 5, 2018
My experience with National Debt Relief was good so far. They went over everything, how the program works, including the fees associated with everything. Everything was understood and I chose to go with it. They were very helpful.
Reviewed Dec. 5, 2018
I want some old debts paid off and I enrolled with National Debt Relief's program. They were rated number one on Google. The enrolment process was fairly easy. However, I thought the negotiator lied to me and I was told differently than what the original percentage was, but I could still live with it. I've been with the program for six months now. The payment plan they set me up on was good however, I had a rough spot at work and I'm struggling, but they're working with me. I thought the program would go faster than what it is, but still, I'm satisfied with my experience with them.
Hello James,
Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.
Reviewed Dec. 4, 2018
I felt like I had hit rock bottom and didn't know what to do and became very stressed. When I talked to customer service rep I felt so relieved. I feel so much better about being able to rebuild my credit again.
Reviewed Dec. 4, 2018
The account initiation and welcome call were both easy to sign up and get approval. All services of the program were clearly explained to me. I am looking forward to a stress free detailed program to settle my debts in just over three years.
Reviewed Dec. 4, 2018
The people that I talked to were very upfront and knowledgeable. Easy to work with and easy to understand. I feel confident that this program will help me get out of debt. I am looking forward to seeing this program through.
Reviewed Dec. 4, 2018
The whole process was well informed and my questions were all answered properly and efficiently. I felt very comfortable with Sam and I’m looking forward to paying off all of my debt. I feel less stressed and able to enjoy my holidays. Thank you.
Reviewed Dec. 4, 2018
I was helped every step of the way when signing up for the debt relief program. The customer service rep that helped me sign up when I first enrolled was very knowledgeable about the program and willing to help me with all of the questions and concerns that I had. I was nervous to do something like this but he was able to put all my fears at ease.
Reviewed Dec. 4, 2018
My experience with National Debt Relief was so awesome. They answered all my questions and I felt really at ease and confident that I was choosing the best way to go. I will recommend to all my family and friends about how the work and pray that they will agree and trust in National Debt Relief.
Reviewed Dec. 4, 2018
Great help during this process. This was a nice bunch of people to work with. They always made your time the most important. Life should always be this pleasant. I give them both a 5 star. If I have a friend that is thinking of going this route, I will give them Danny and Montrice name.
Reviewed Dec. 4, 2018
Exceptional! Both Calvin ** & both of the sweet lady I spoke with today, Dec. 4th couldn't have been nicer, more patient and kind. They deserve the very best praise. Calvin, Especially Calvin. They ALL deserve a Nice Christmas Bonus! THANK YOU! MERRY CHRISTMAS to ALLLLL! EXCELLENT CUSTOMER Service!
Reviewed Dec. 4, 2018
Very knowledgeable about their jobs and empathetic to customers. Reginald and I’m sorry the very nice lady that I forgot her name are doing an outstanding job. They are helping me sleep better at night. I hope everything goes as smooth as Reginald and the welcome woman said.
Reviewed Dec. 4, 2018
I have had a great experience so far with my debt relief. Everyone has be extremely helpful. I would most definitely suggest this program to a friend or to family members. Billy ** has been wonderful and also the lady I talk to at the welcoming call line was also great and very easy to understand.
Reviewed Dec. 4, 2018
Excellent customer service explaining how programs works was a big relief. I feel much better. Would recommend to others. Had a great experience with workers explaining program. Cannot wait till I am done with it, will be done with it in 30 months.
Reviewed Dec. 4, 2018
From start to finish everything went smoothly. Both people I spoke with were very informative and explained everything so that I understood it. It was a quick and easy process and I was able to take care of everything over the phone and via email.
Reviewed Dec. 4, 2018
Friendly service with me in mind! They explained everything thoroughly and easy to understand. I would recommend this program to my friends or family looking to help their credit! I look forward to getting my credit to where it needs to be!
Reviewed Dec. 4, 2018
Am impressed with the professional manner and patience showed to me by Mr. Aaron ** and Shadae. I am a 73 years old, hard of hearing and computer illiterate man. Wife of 43 years just passed after 2 years of extreme failing health. She did everything as far as household finances were concerned as best she could. I am grateful for any help you can give me.
Reviewed Dec. 4, 2018
The employees that helped me were extremely encouraging and informative. I definitely suggest this program to anyone trying to get out of debt. There is a lot of information they go over, make sure you pay attention and ask questions. It's fairly straightforward.
Reviewed Dec. 4, 2018
Very clear with direction, customer service was nice a polite. All the paperwork is clear with no hidden fees. I was glad that I opened an account to have them help me with my debt. This is a great plan and we will see how the plan works out.
Reviewed Dec. 4, 2018
I was hesitant to proceed with this type of program. But, NDR was very professional and detailed regarding the process, advantages, and liabilities. I just enrolled so the actual program has to be proven for a far assessment of its value. However, I am glad I took the first step to resolve my situation in what I pray will a fair manner.
Reviewed Dec. 4, 2018
The experience at National Debt Relief went very smoothly. The representatives who I dealt with were very nice and professional. They were very helpful and knowledgeable. Going through a process like this can be stressful, but they helped ease the anxiety.
Reviewed Dec. 4, 2018
Pleased with the experience from beginning to end. Agents were very pleasant and helpful. Every piece of paperwork was done on the internet which is very helpful. All questions answered in a timely way and every phone call you were notified of it being recorded before the call began.
Reviewed Dec. 4, 2018
Thank you for being able to help me. Both consultants were very thorough, knowledgeable and inspiring to listen to and were able to answer each of my questions well and also able to explain any concerns that I had. I really appreciated their expertise!
Reviewed Dec. 4, 2018
Very helpful, informative, answered any questions I had, helped relieve a lot of stress. I'm glad there is companies like this to help people in financial situations that are tired of staying in debt. I really appreciate it. Thank you very much.
Reviewed Dec. 4, 2018
I am thankful for the help that Jordan and Stanly provided. They was very nice and did an excellent job. I would recommend this program to someone and thanks again for the help. They are in the right place, good guys. Thanks.
Reviewed Dec. 4, 2018
I was treated with respect and they were kind to me, explained everything that I needed to do to get me back on track. With their help I can start over and be debt free. I'm glad that I made this call. I would recommend this to my family and friends.
Reviewed Dec. 4, 2018
I had a great experience from both representatives that helped me through this process. They made me feel at ease especially with being very nervous not knowing anything about this process, but definitely needing to solve the situation. Can’t say Thank you enough to NDR for help with this process!
Reviewed Dec. 4, 2018
I’ve just started with the National Debt Relief and I can honestly say it will be a challenge. So far the customer service has been very helpful with the explanation and gist of it all. What the NDR program is all about and how they operate has been fully explained in detail. My service provider has broke every part of it down and had answered every one of my questions, no matter how small, best to my knowledge. If anything they were more than helpful explaining any part again if anything. I am very pleased with their helpfulness with the explanation of the program and making sure I had all the right tools and resources.
Getting out of debt isn't always easy, but after helping thousands of clients like you and hearing their stories, we can tell you it's worth it. We will do our best to give you all the tools and resources you need to make the journey easier. Please ask whatever questions you need to in order to have the fullest understanding of the program so you can succeed. Thank you for leaving feedback today, Leimomilani.
Reviewed Dec. 4, 2018
After researching what options I would have to 1) avoid filing bankruptcy, and 2) finding a trustworthy program that would enable me to help myself, I decided on National Debt Relief. I am just starting out and I feel confident that I have picked the best company to guide me in achieving my goals. They have an A+ rating with the BBB along with their other affiliations that helped me chose them. Veronica and Monique were professional, extremely knowledgeable and explained every aspect of the process.
Deborah, we feel honored and grateful that you chose us to help you reach your goals. We earned our ratings and accolades by helping thousands of clients just like you to become free of their debt. We look forward to partnering with you to accomplish the same in your life.
Reviewed Dec. 4, 2018
It's embarrassing on my part to discuss my financial situation with others but the National Relief team, especially to those who help me get in the door were so helpful and understandable. I can't wait to be debt free. Thank you for helping.
Reviewed Dec. 4, 2018
Very informative and professional! Very nice and answered all questions I had. My experience so far has been great and yes I would definitely pass this service onto friends. It’s been so easy to this point and can’t wait for these bills to be paid off.
Reviewed Dec. 4, 2018
I had spoken to several representatives from NDR, all were professional and answered all questions. However, the debt is overwhelming, not sure if Krystal ** felt the anxiety I was having or just understands the clients that come to NDR. She made several follow up calls until I was at a place of calm and took the 1st steps. I am looking forward to being a NDR success story. Thank you, Krystal and NDR to my 1st steps to becoming debt free before 2023.
Cynthia, our team is made up of some of the most talented and empathetic people in the business. We understand your situation, and we know how to help you get through it. It's good to hear that you now feel a sense of calm, and we also look forward to hearing your success story when you complete the program.
Reviewed Dec. 4, 2018
I was on social security and was not able to handle debt. I learned that National Debt Relief was the best, and they worked towards making settlements with my debt. They tried to be accommodating, but it was really difficult for me. While I was with them, the payments were too high. It would leave me with $1 for the month to live on. I couldn’t handle the cost, so I went away from them. They did but one bill and said it was $400, but I felt they were also paid for their services.
Hello Peggy,
Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.
Reviewed Dec. 4, 2018
My experience has been nothing but pleasant. I am very pleased with the level of customer service provided to me. I would recommend NDR to anyone who needs help eliminating credit card debt. I am looking forward to the final results.
Erica, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.
Reviewed Dec. 4, 2018
National Debt Relief has provided my husband and I with much-needed relief. We were so worried about our financials and didn't know how we were going to improve it to secure our futures and the future of our daughter. I know there is work to be done and with National Debt Relief, we will get it together.
Reviewed Dec. 4, 2018
I was very nervous and had a lot of questions. The specialists I talked to were very nice and very informative. I look forward to working toward my goal of becoming debt free with the great team of people I choose. Thanks.
Reviewed Dec. 4, 2018
My wife and I have been treated greatly! Everyone is so nice and willing to help and they don't make you feel bad for having so much debt. I can't wait to get our debt under control. NDR has explained everything very well. Thanks.
Being in debt is challenging enough without the added feelings of guilt. We understand this all too well so we strive to create an environment free from judgment, where our only focus is to get you out of debt. We look forward to helping you reach those goals. Thank you for leaving feedback today.
Reviewed Dec. 4, 2018
All of my questions were answered and I was treated with respect and like I mattered. Both representatives I spoke with were kind and courteous and extremely helpful. I am glad I chose National Debt Relief to help my husband and I move forward.
Reina, thank you for the review today. All our clients are important to us and are instrumental to the success of what we do here. Thank you for your continued partnership and support and we look forward to helping you and your family rebuild.
Reviewed Dec. 4, 2018
NDR's enrollment process was okay and wasn't difficult. They gave me options and I took the one with the highest amount that I thought I could afford. At the time I enrolled, they seemed to be the most reputable. I'm a little over a year into the program and it has reduced the amount of money I have to pay every month. It's a very slow process though, which I'm not happy about. I'm at least two years away from being out of debt. They've only done two of the three cards. I don't know if it's about them since we haven't put the money in. Also, I would like someone to call me and let me know what's going on. I don't think anybody has called me after I enrolled. I've contacted them by email and they've responded though.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Dec. 4, 2018
I was with another company prior but I liked what National Debt Relief had to say. However, I'm having an issue with them now because they told me to stop paying my bills which I did, but then I was getting letters and phone calls. I called them last week to tell them that. I've had to ask them twice to stop taking the payments out of my paycheck because I'm going further in a hole as I'm making payments for bills that are part of my program. NDR's rep said that it was up to me to stop paying the other people. I told her that I had to work out a payment with them because they were calling me at work and I didn’t want the embarrassment. I don’t have any guidance and I want assistance. The rep just kept saying it's at my discretion to stop but my thing was, can they reach out to them? I'm frustrated and I'll probably end up going out of the program.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.
Reviewed Dec. 3, 2018
Very helpful and relieved me of a lot of stress. Staff was very pleasant and made me feel at ease. I would recommend them to anyone I know having problems. I believe I can be successful in this program. I will be utilizing any tools they can offer me to help me be financially stable.
Reviewed Dec. 3, 2018
Ben ** was very professional and easy to work with. He was consistent with his communication with me and went above and beyond his work schedule to work with me on the weekend. I'm am very excited I found NDR and I look forward to graduating from your program. All the best!
Reviewed Dec. 3, 2018
Both Brandon and Isaac were extremely kind, helpful, and transparent. They made me fully confident in their company and put me at ease. I was very nervous when I first called. I did not really know what to expect or what I was really getting into. Isaac talked me through the whole program, stopping every now and then for question. Brandon did the same on my welcome call.
Reviewed Dec. 3, 2018
Great people, I think anyone who needs financial relief should use them. Also my experiences with them was wonderful, they explained everything and made it easy for me to understand and piece together. The National Debt Relief program is the best program in the world!!!
Reviewed Dec. 3, 2018
Great service. Fast set up. Informational. Very in depth solution. Step by step ready. Representative slowly took time to make you understand the process of NDR. Made it very understandable and user-friendly. Would highly recommend it to a friend or co-worker. Great first step to what I pretty sure is going to be a great solution.
Reviewed Dec. 3, 2018
Staff was very helpful and nice and very informative. Very pleased with the whole experience. Kim was amazing to work with. Very personable and made sure we felt comfortable and knew what the process was and what we had to do.
Reviewed Dec. 3, 2018
I was initially nervous about calling however, everyone I've dealt with has been kind and nonjudgmental. They also are very helpful in answering my questions. I would recommend this process to anyone wanting to cleat up their debt. There are a lot of tools at your disposal.
Reviewed Dec. 3, 2018
National Debt Relief representatives were thorough, patient and prompt. They answered all my questions and promptly followed through to set things in motion. A great relief to know I have a plan of action to become debt free! Takes a lot of stress off in a difficult situation.
Reviewed Dec. 3, 2018
NDR employees are amazing and so helpful in all the information they provide and questions they answer. I am so happy I am on my way to debt cleaning with NDR. I am so thankful the process was easy and not stressful.
Reviewed Dec. 3, 2018
Trying to get our debt under control was a stressful topic for my wife and I to talk about and try and correct. Everyone that we have spoken with at National Debt Relief was amazing, kind, patient, thorough and immediately relieved our stress. I am so happy that we contacted them and can see the light at the end of the tunnel.
Cyrus, we understand all too well the stress that can be caused by having debt. We're glad that we could help relieve some of that and give you both a chance to regain financial control. Thank you for leaving a review today.
Reviewed Dec. 3, 2018
Customer Service was great and I had no problems with the way anything was explained. The timeline was fast and emails were on point with great instructions on what to do and when to do it. Thank you very much for all your help.
Reviewed Dec. 3, 2018
I appreciate how Lee and Tamika (sp) were professional and exemplifies great customer service. They both made me feel better that NDR will help me to resolve my financial challenges and get me back on track. I will definitely pass on the company’s great reputation.
Reviewed Dec. 3, 2018
It is great working with the team to have a better understanding what this program was about and to be out of debt a lot earlier. Also great that the program has update of the progress and people who you can talk to right away!
Reviewed Dec. 3, 2018
I love the fact that when I call to ask a question I get a friendly voice, an empowered agent, and a knowledgeable person who can handle everything in one place without being transferred from department to department. I'm really happy with my decision to go with National Debt Relief.
Reviewed Dec. 3, 2018
I am very impressed by the professionalism and courtesy of the staff at National Debt Relief. They explained everything clearly, and they have been very transparent about how this program works. I appreciate their understanding of my financial circumstances, and I am grateful that they did not judge me for my financial woes.
Reviewed Dec. 3, 2018
The 2 gentlemen that helped my wife and I enrolled in the program were most helpful. I am very pleased with the program options. I was very scared to start the process and they made it very easy. Thank you.
Reviewed Dec. 3, 2018
It was a very thorough and complete process which was explained completely. This is a difficult time and your staff made it easy for us. We were left with no questions on the process. Thank you for your professional service and assistance. I will recommend you to others.
Reviewed Dec. 3, 2018
Experience with all reps on the phone were courteous and professional. All information and documentation was provided and seems legit. All details of the agreement were explained clearly in plain English and repeated multiple time for further clarification. The few questions that remained were immediately answered. Hoping for a positive outcome to help my current situation.
Reviewed Dec. 3, 2018
Very helpful in time of need. Very polite and understanding. Listened to my issues to best understand my needs. Moved fast and in a timely manner. Explained all of my questions. Thank you so much for all of the help.
Reviewed Dec. 3, 2018
Experience was great. Very smooth. Everybody was very helpful and I understood everything real well. Thought it would be confusing but it was not. Also would say that every step was very simple and again thank you very much and have a good day.
Reviewed Dec. 3, 2018
Both Jeffery and Bianca were a pleasure to work with while beginning my journey with your company. I look forward to the future after this positive experience and am sure I will be helped! All my questions were answered before I could even ask them. I have never experienced such solid customer service.
Reviewed Dec. 3, 2018
Michael and Tameika were very knowledgeable and wanted to help. I could just tell that with National Debt Relief they are on our side, as opposed to the creditors. The call was quick and easy and I did not have to go through a bunch of automated crap to get to someone.
Reviewed Dec. 3, 2018
My experience with National Debt Relief was great. I found Mr. ** to be an outstanding person. He was a true professional that helped me when I didn't see a way out. Hector was very helpful as well. Thank you.
Reviewed Dec. 3, 2018
I researched and I found that National Debt Relief had better reviews and ratings. I enrolled in the program and it's been good so far. It's working a little bit slower that what I had hoped, but it's been a good experience overall. I work with whoever is available and they've always been very helpful and upfront, as far as what I should expect. Everything is excellent and the cost is fair for the service I've been receiving. Working with National Debt Relief has helped us cut down on a lot of bills. My wife and I both had gotten a lot of debt going as well, so it really helped us consolidate that.
Reviewed Dec. 3, 2018
I wanted somebody that would be good to work with. I've read some reviews online of different companies and National Debt Relief has high reviews. NDR has consolidated all my unsecured debts into a monthly payment with a three-year repayment plan. They sent me a packet to enroll, I then filled out a form, and we went over it on the phone. I'm through my first year and this program has worked with me and for me. It took a lot of grief over constant phone calls and people trying to make demands that you couldn't make. The program also took a lot of the worries away for me as I'm someone who wanted to pay my debt and didn't see a way out of it, and they provided that. I also lost my husband and a son, and I just felt overwhelmed.
I would give NDR's customer support very high regards. I felt very comfortable working with them. They've never been judgemental nor condescending and they've been there to help. They've been very courteous and always been very nice to deal with, as well. I've had a couple of financial difficulties come up since I started and they've been great working with me. They also just draft the payments from my bank account once a month. I would recommend NDR. I don't advertise to people that I'm in a debt repayment program, but if someone asks me about it, I would give them a good review.
Reviewed Dec. 2, 2018
Ivori ** did an amazing job helping me through this. She was so kind and friendly. She is doing great work! The man I spoke with for my Welcome Call did an excellent job as well. He walked me through everything I needed to know and was polite.
Reviewed Dec. 2, 2018
I was diagnosed with breast cancer, so I got into a financial bind. National Debt Relief was the first one I went through and I have heard good things about them. I went into debt consolidation with them but their rates were high and with people in my situation, it kinda sets the bar back. It was either that or bankruptcy. So, I wish that their rates were a little lower because they charge $600 per creditor which was way too much for the quality of service. Also, I’m not happy with the order that they choose the creditors. They say that some creditors are easier to work with, so they try to deal with the harder creditors. I’ve got creditors that are calling me that are willing to do a good offer and I wanna take it but they won’t tip on the hat. So, I’ve had to negotiate on my own and then remove them from NDR's list.
People need to make sure that they stay on top of NDR with certain debts and keep the communication open. They should not let them do all the communicating because it won’t happen. Nevertheless, they have settled with some of the creditors and they have taken some of the burden off. Also, the reps were polite and helpful.
Hello Annette,
Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching out shortly to better understand and hopefully resolve your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Dec. 2, 2018
The personnel were very courteous, professional and thorough taking me through the process of enrolling. Filling out the forms was very pleasant as I was talked through while reading and answering any questions I had pertaining to the enrollment process.
Reviewed Dec. 2, 2018
When I lost my job, I couldn't pay my bills and feared I may have to file for bankruptcy. I found National Debt and it really changed things for me. They saved me money monthly and settled a lot of my debt. Everyone was so nice, understanding and helpful! They answered all of my questions and concerns and ended up offering me a loan option due to my timely payments and coming up with extra when asked. That made me feel so good after feeling so helpless and down after the job loss. I was improving and getting back on my feet. Making progress really gave me an accomplished feeling and I don't think it would have been possible without them. Thank you for helping me get my life back on track. In fact, I'm better than ever!
Reviewed Dec. 2, 2018
So far my experience with National Debt Relief has been wonderful. The associates are knowledgeable, very helpful and willing to try and do whatever they need to do work with you. Everything was very quick and easy. I also felt very safe and informed in making this decision.
Reviewed Dec. 2, 2018
Having a significant family financial crisis, finding National Debt Relief is a Godsend! Hopefully by the time this is all done, we will be able to stand on our own once again & rebuild our credit back to a positive status - maybe even be able to buy a home. We feel as if a huge burden has been lifted off our shoulders! Thank you NDR for helping us!
Maurice, thank you for taking the time to leave a review today. Your story is a familiar one, but the great news is, we'll be here with you every step of the way to help make sure you reach your goals. Please continue to check in with us and let us know if there's anything you may need.
Reviewed Dec. 2, 2018
We had debt that was out of control and I needed help. We looked up companies and looked for their ratings. National Debt Relief is getting us through their program and making progress. We have monthly installments and then, they try to settle once our account builds up. We are over a year into it and we are getting the debt down. Every time I talk to the staff on the phone, they’re usually very helpful and try to answer my questions. So far, it has been a good experience working with them but sometimes, when I call, it’s hard to hear them. Other than that, NDR does help you, especially if you can’t figure out another way to handle your problem. They are very effective.
Reviewed Dec. 2, 2018
My wife and I are going into our late 60s. We looked at our financial situation and I'm trying to eliminate as many bills as possible in a month because our debt was more than our income. I've heard about National Debt Relief on the radio and then at the same time, I was online looking at NDR. It sounded good and I saw that they have a AAA rating so I decided to go with them.
They asked me about what bills I needed to eliminate. They explained to me the time spent that most folks would find themselves relieved of debt within a certain amount of time. They talked to me in a way that they all made it easy. They gave me a dollar amount in the beginning and I looked to see if we could do it that way. They kept me in touch with what's going on like if a deal was made with the creditor. All I had to do was give them the approval to go forward and make the payment. We've knocked out a few of our debts. We have one or two left. One is already in the process, so we have one left to get a deal to be made. And even if there's a whole lot of cost, they got a good deal out of it. If others have the same situation like ours, I'll tell them to use National Debt Relief.
Reviewed Dec. 1, 2018
Trying to get a new start by paying off high interest credit cards so I can pay off medical bills. I would like to give my family a no stress if something were to happen to me as I am the sole provider for my family as well as my disabled daughter.
Reviewed Dec. 1, 2018
So far it's been a great experience. After many reviews of National Debt Relief, I feel confident in my decision to use their services. The staff is knowledgeable and very patient. Of all the services, this one is the best. I look forward to a the solution they have designed and to get back on track quickly and in a positive manner.
Reviewed Dec. 1, 2018
Very professional and courteous service. Thank you. Barbie is very good at what she does. She did a good job in explaining the process to me. I appreciate your time and efforts in this process. Thank you. Have a good day.
Reviewed Dec. 1, 2018
Everyone was outstanding. All the ladies who talked to me were great. They were attentive and nice they seemed very professional and alert. Also knew the details and policies with respect to your company. They were readily available and called me back as promised.
Reviewed Dec. 1, 2018
It was a real pleasure speaking with such a great people, in the way how they explained the program and the solution to became debt free. Thank you for the support and the time you guys provided me, I wish that every body should know about this program.
Reviewed Dec. 1, 2018
Last resort with all other banks and finance companies saying NO, National Debt Relief said Yes they can help! We should be debt free in 3.5 years. It was very fast in getting approved for the program and the team was awesome. Thank you again!
Reviewed Dec. 1, 2018
My experience was a pleasant one. I was informed about how your company can help me with my debt. I feel at ease now that I am able to have creditors stop harassing me with endless phone calls. I am looking forward to be debt free in three years.
Reviewed Dec. 1, 2018
I spoke with Shadae ** this morning to complete my Welcome Call. She was very nice while being professional. Shadae was clear and precise while going over my and National Debt Relief responsibilities. I would highly reccomend National Debt Relief to friends and acquaintances.
Reviewed Dec. 1, 2018
Very satisfy with the general contact and information I was given. The customer service is awesome and very educational for someone like me. It enables me to understand this program in dept. I wished I had done this sooner. Thank you Debt Relief associates.
Reviewed Dec. 1, 2018
I have a wonderful experience talking with mark and his team at National Debt Relief, they explain everything to me, and told me all about the pros and cons, they were very patient in listening to my Concern and my doubts, they help me understand what their expectation will be and also my responsibility. I feel very confident to be on this team.
Reviewed Dec. 1, 2018
My experience with National Debt Relief was not a good experience. When I called customer service no one knew what I was talking about, never got any paperwork about where my money was going and what and who got pay. I'm an old school person and I especially ask for copies of the paperwork... Never got a welcome booklet and when I decide to stop them for doing business with them and told them on the phone to "Stooop" taking money out of my Bank Account they didn't stop...and still they hadn't NOT "REPLACE MY MONEY" they were supposed to. Still working with the bank so they can REPLACE it. They send some E-mail when I keep asking for proof of paperwork.
Hello Ana,
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear this. We will be reaching out shortly and you can also call us directly.
Reviewed Dec. 1, 2018
I have put all my trust in this company and feel they can help me as this is a nerve racking decision. The people that I have spoke with have me encouraged me to make this decision. Very professional staff. My fingers are crossed and the trust is there to help me become debt free.
Reviewed Dec. 1, 2018
Your staff has been outstanding through this process, kind, helpful, and know this company very well, they were very thorough. Eugene is a 10 on a 1 to 10 rating as my welcome call lady, I can't recall her name, but she was a 10 also. Thank you!
Reviewed Dec. 1, 2018
I had a problem with a bunch of accounts and I needed a company to help me with the collection agency. I saw National Debt Relief's commercial on TV and I called them. It was easy. They run your social security and they know how much you own and every single company. There were a bunch of questions and it took 20 minutes overall. You decide how much you wanna pay.
Their people were really helpful and professional. Every time I had a problem with something, they tried to figure it out. If you can’t pay for a particular month, you call two weeks before the payment and they can reschedule the payment for the next month. They can give you 90 days. If you can’t pay during the 90 days, they just freeze your account and you can come back and pay.
I saved around $8,000 for using NDR. We were able to settle some debts. A bad thing, however, is NDR doesn't tell me how much they make every time a closing is made. They make some percent. For example, out of the $500, you close it for $300. But in the $300, you need to pay $125 in fee. You only pay $125 to settle the debt in reality. NDR charges a lot for this service.
Also, the process took so long and they have a weird strategy. For example, I owe Bloomingdale $6,000 and it was my biggest bill. I had been asking NDR why they didn't work with Bloomingdale. They told me they negotiated with Bloomingdale but they needed to collect enough money. There was always an excuse. I talked to the manager and everybody. I didn't understand why they just wanted work with the little companies with the little bills like $300, $500, and $800. But they didn't wanna touch the big bills. They wanted to wait until the last minute. NDR just needs to work more on what the client needs. They need to speed up the process because it takes years to pay sometimes.
Hello Michael,
Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.
Reviewed Dec. 1, 2018
Dean ** was a huge help, and he explained everything in detail to where I had complete understanding of what I signing up for. I’m glad Dean ** was the one helping me. He ran over my options with me, and helped me decide the best course for me take.
Reviewed Dec. 1, 2018
The customer service that is provided is simply amazing! They are all very respectful, clear and last but not least, super kind! They are also very responsive and organized. I wasn’t afraid to ask questions since they made me feel very comfortable.
Reviewed Dec. 1, 2018
The customer service from beginning to this far has been excellent. Very impressive. I was impressed with the quick response to my inquiry, and the patience of each customer service rep when I asked questions, of their thoroughness and willingness to go over the answers to my questions. I would absolutely refer friends and family to this company. Thank you.
Reviewed Dec. 1, 2018
I heard about the services from my sister in Washington state who had recently looked into the service. I went online and requested information. I found the phone number and called directly. The gentleman who helped me was very friendly, knowledgeable and thorough.
Reviewed Dec. 1, 2018
My entire experience this far has been very professional, concern was shown on every point that I understood what was being said and what this process would be like. I felt that there was genuine concern. The beginning process where I gave my info and was accepted into the program; the welcome call was great. Looking forward to a great relationship with NDR.
Reviewed Dec. 1, 2018
My mother-in-law was left with a lot of debt from her son, who had passed away, and we couldn’t help her. When I saw something online and on TV, I looked into National Debt Relief and I saw Better Business Bureau recommended them. It was fantastic. They put all her debts together and they were paying it. They took a lot of the weight off her shoulders because she was getting a lot of phone calls which made her very nervous. She always felt like she was gonna be out on the street. It also gave her more money to work with to pay her water and electric bills. She couldn’t even buy herself groceries and was using her credit cards badly. She’s almost through it and would probably be done around April. She’s in a lot better shape and since we’re helping her, it would help us out too. For what we received, the cost was excellent.
The reps were kind and always nice. They listened to you and it was a pleasant experience. Everybody was wonderful and I was totally comfortable working with them. They were so easy to talk to. I highly recommend it to everybody I know that’s having problems and going through the same thing. My friend’s mom is having the same problems and she was so scared. I told them not to be and to give NDR a call. It’s gonna help them. They’re gonna take care of it and make it better for them. It was a wonderful service.
Reviewed Dec. 1, 2018
The reviews for National Debt Relief were pretty good so I decided to give them a try when I was overwhelmed with debt and doctor bills. I started working with them March of this year and so far, it has been going very well. They are doing a great job and their customer service is excellent. My impression with their reps was good and every time I called or reached out with a concern, they got back to me as soon as possible. They went off everything with me again when I was a little confused about how it worked so I was very impressed with them. It's a really good payment plan and so far, they've closed a few accounts and still working on them. They've been really helpful with me and my debt and people should give them a call and see how National Debt Relief can help them.
Reviewed Nov. 30, 2018
I was treated very well by both representative, the one who initially walked me through the steps, Edwin ** and the Rep who completed my welcome. I appreciate the time they both took to answer any questions or concerns I had about enrolling.
Reviewed Nov. 30, 2018
These people know what they are doing! Very kind hearted, happy, very helpful! They know their job inside and out! They even took a lot of their and energy to help me thru this! They the people and the information to help me in my time of need.
Reviewed Nov. 30, 2018
After signing up for the National Debt Relief program and talking through our welcome call we feel confident we are making the right decision. Everyone was very thorough. We are excited to brighten our future and expand our family with ease.
Reviewed Nov. 30, 2018
The helpfulness, timeliness, and professionalism of those who seem to be concerned with my situation. It seems that National has extended all directions with legal, information, and communication support area's needed to make this business successful. I look forward to the future of the outcome of my situation with National by my side.
Reviewed Nov. 30, 2018
I was able to enroll in the National Debt Relief program quickly and efficiently. The staff members that I talked to were personable and very knowledgeable. It was a relief to know that I had help with my debt. I would definitely recommend this service to friends or acquaintances.
Reviewed Nov. 30, 2018
Very efficient and friendly. Everything was explained clearly and accurately. They are definitely in it to help others achieve financial freedom. I appreciate what they are doing for people in debt. They set the proper expectations and help you get set for success.
Reviewed Nov. 30, 2018
Everyone explained everything clearly and made sure I understood the process. Excellent customer service. They were very nice and glad to help me. Can’t wait to be out of debt. Thank you for all of your help. Thank you for helping me achieve my goals.
Reviewed Nov. 30, 2018
Seamless and all my questions answered satisfactorily. Gary ** was right on time and was able to get any additional information that I needed with regards to the service in just a few seconds. Everything that was stated to me was actually placed in writing, word for word.
Reviewed Nov. 30, 2018
I had a very good experience with National Debt Relief. They were very good and very prompt, very professional and gave me accurate information and asked me if I had any questions. They responded to all my questions. I appreciate their services sincerely and look to the near future working with him again if needed. I would have also recommend them to a friend or anybody in need of help.
Reviewed Nov. 30, 2018
After inquiring online for the National Debt Relief website, Marcus was very easy to talk to, and it wasn't as if he was reading from a script, when learning about NDR. It was as if I walked into their office was able to have a conversation with an actual person. Marcus was thorough and helpful with my many questions I had about how my situation can benefit from being enrolled into NDR program. After completing that step, the Welcome Call representative was friendly and direct, although very by the script, it was an effortless process.
Reviewed Nov. 30, 2018
NDR has put my mind at ease. I am able to pay off my debt with a reasonable monthly payment. Leon ** was very helpful in explaining the process. I will recommend anyone who will need NDR help. Thank you.
Reviewed Nov. 30, 2018
Representative was courteous and very helpful answering all my questions, and guiding me step by step through my agreement. I'm pleased with the good information provided to me and the fast response to all my needs. Customer representative was very efficient but at times I could not understand her questions, but when I asked for clarification she was able to provide me a great solution.
Reviewed Nov. 30, 2018
I can't thank Lorraine enough for getting me enrolled in the program and helping me through the process. I feel like a huge weight has been lifted just knowing that there is an end to my debt! Everyone that I talked to made sure that I understood everything and I really felt like they wanted to help me. Thanks again!
Reviewed Nov. 30, 2018
I spoke with 2 people at NDR and both were super friendly and knowledgeable. I'll felt confident that they were truly trying to help me in my situation as best to their ability. The process was quick and painless. I was able to do almost all of my correspondence via email, which is important to me because of my job and time constraints. NDR worked with me on my timeline and laid out all the expectations I should and should not have.
Reviewed Nov. 30, 2018
NDR is very thorough, they have answered my questions and fears about doing this. I strongly recommend NDR to family and friends. I've been hearing about them before. I've been getting offers before but was ignoring them thinking it would be just another scam. Then Prosper recommended them because they know they can help me with a better program.
Reviewed Nov. 30, 2018
Carlos was very friendly and made me feel comfortable through the beginning of this process! I look forward to fixing my credit, and feel comfortable with National Debt Relief and the service that they’ve provided thus far. I plan on writing a new review as soon as I see my plan in action and can see the positive results.
Reviewed Nov. 30, 2018
I have a debt consolidation program with National Debt Relief. I actually started with another company but once I found out how much they were charging me, I quit their service and came over to NDR. Their rep explained their process and fees and it sounded fair and honest than the last company I was with. And during the enrollment process, I told them what I wanted to do and gave them a list of all my creditors. They did the rest. Meanwhile, working with the negotiator was cut and dried. I didn’t do a whole lot of negotiation. After all, I don't have much say about it. All he did was lay out the program.
But I was impressed with NDR's openness. If you call for information, they’re on top of it. And while working with them gave me peace of mind and free up some cash, I had an issue where a debtor called and they were threatening to sue me. I told them that I’ve had listed them with NDR. The guy then emailed me back, telling me that they never received anything from them. Also, if there were options for me to negotiate or re-negotiate, that would have been nice. Still, I’m happy with the progress I’m making. The harassment has definitely stopped. I recommend National Debt Relief.
Reviewed Nov. 30, 2018
Calling National Debt Relief was necessary for me. And they made it go so smoothly, explaining all documents from start to finish! Eric ** and Compliance phone call back, they were two awesome people and so helpful! Answered all my questions! Even though I felt so bad needing to do this, since I had good credit. It was what I had to do! Thank you to National Debt Relief!
Reviewed Nov. 30, 2018
Very professional. Timely manner when returning a call. Rex made us feel 'ok' about doing this. Had true facts, all the credit card information. This company seems to be very honest and is there to help us through this situation.
Reviewed Nov. 30, 2018
I had a real smooth first experience with starting. I was really nervous to get this going and to get personal but he understood and I never felt judged. Everything was explained to me very well. It was all very thorough. Great service! I’m excited to get this started and have an very relieved that I have help through this process.
Reviewed Nov. 30, 2018
I had lots of credit card debt and I heard about National Debt Relief on the radio. I also looked into a few of the other debt relief companies and I chose to go with NDR. Enrolling with them was easy to do. I talked with the representative on the phone then we discussed how much debt I had and how much money I made. For the most part, everything was okay.
But I was under the assumption that this was going to be a debt consolidation deal and they would take care of all of the debt. They told me how much I'd save by going through them, which was somewhere around 12 grand, and that the program would take three years to accomplish this. My problem with it was I thought they would pay everything off and the money I'm paying a month was to pay back a debt consolidation loan. But I found that that's not true. I can only afford so much a month to pay into my account and I didn't realize that they would only negotiate with the cash that I had with them.
So I pay them so much a month and they withdraw a cash amount from my checking account. When they make a deal with one of the creditors, they let me know that they made a deal and how much it was gonna be. Then they come back and ask for more money. I did that once, so far and other than that, they just kept me informed of when they make a deal with one of the creditors. I'm about a year into the program now and I don't think they've made much progress. Only a couple of things have been paid off and one of them wasn't even one that should have been in there. I've seriously thought about just backing out of the program and file bankruptcy. But I haven't decided yet and I don't know which is gonna be the better way to go. My credit's already gone.
Hello William,
Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Nov. 29, 2018
Everyone I talked to was so professional and helpful. Like talking to a good friend. Definitely answered all my questions and helped me out tremendously. Krista was so helpful and there whenever I needed her, no matter what time it was. The welcome call was also easy and very informative and the lady I talked to was wonderful. So helpful and so nice! So glad that I chose to work with this program.
Reviewed Nov. 29, 2018
All parties involved were very knowledgeable & helpful. They took the time to explain the process and assured me of what could occur. Moreover, they provided me with online tools that made the process run more efficiently. I really appreciate how the organization's counselors and representatives explained how a debt reduction program could help alleviate my current credit situation and improve my overall financial health.
Reviewed Nov. 29, 2018
Very impressed by both customer service agents. Very polite and knowledgeable. I felt that all terms wete explained and I had ample time to ask questions. The use of technology and the real time ability to walk through documents was extraordinary. It is obvious that investment in people and technology has been made.
Reviewed Nov. 29, 2018
Their staff was very helpful and explained everything. This was something I was not looking forward to and they handled it with the utmost respect. I have a friend who also joined and she recommended I use the National Debt Relief Service.
Reviewed Nov. 29, 2018
I can’t thank NDR enough for getting me out of the financial hole that I dug. Wonderful staff and open arms at any time. Those who assisted me were welcoming and assured relief in my future. Thank you so much.
Reviewed Nov. 29, 2018
Waseen made my experience much easier. I was afraid and he really helped me feel better. He was knowledgeable and kind. The welcome call was really easy and the woman was very informative and kind. I felt like I was drowning and I can now see some light!
Reviewed Nov. 29, 2018
The agent walked me through the process of settling my debt. They explained my options clearly and helped me calm down about my impending debt doom. I am still worried about my debt, but I am confident with the degree of contact and availability to my agent and NDR in general.
Reviewed Nov. 29, 2018
Nice people and open to answer every question I had. I'm excited to start this program and get out from debt. Expecting a great turnout with all the people from National Debt Relief. I can say now that I understand most of what the program is about. Thank you and God bless you all.
Reviewed Nov. 29, 2018
Matthew was very informative and transparent in dealing with our options regarding our situation. He offered sound advise and counsel in what would work in our best interest. He was thorough in explaining how the program works. All our questions were answered. Great customer service!
Reviewed Nov. 29, 2018
We are so grateful for the opportunity to get back on our feet again, financially. At our age (in our 70's) we need to get to a place of peace with our finances. Paul **, our representative, has been so kind, compassionate and understanding of our situation. He is very knowledgable and answered any questions or concerns that we had. I have been praying for a solution for us and I truly believe that we have been given an answer. Again, I cannot give enough praise to Paul. He immediately put me at ease and I felt a huge weight being lifted from my shoulders. Also, I want to Thank Toya, who gave us a welcome call. She, also, was very kind and her customer service was amazing. Thank you so much for offering this opportunity.
Reviewed Nov. 29, 2018
The initial process went very smoothly and the service representation, Nate **, was very helpful and knowledgable. Everything about the process was quite user-friendly and streamlined in terms of the paperwork and phone calls, and I was enrolled easily and quickly. The welcome call process was also helpful and the service rep answered some last-minute questions I had.
Reviewed Nov. 29, 2018
I was reluctant to work with any debt relief programs, I've heard so many negative things. I also just didn't want to just "give-up". With NDR I don't feel like I'm giving-up, I feel like I'm giving myself a chance to start over. Randy, the representative who worked with me initially was empathetic to my situation and made me feel good about moving forward. He was thorough, and moved fast. I like that. I also really appreciate the transparency that's been provided throughout the process. I'm looking forward to getting through this program and finally being able to just start over! Thank you!
Reviewed Nov. 29, 2018
It is hard to judge at this point. I just got the process going and the setup part was fairly smooth and nervous. I will judge more after everything gets fixed. I hope it goes as nice and painless as he says. I just want to be able to breathe and take care of my family a lot easier. Thank you for the simple set up process, here is to the hopefully the next couple months go well.
Reviewed Nov. 29, 2018
Everyone was very helpful, this has taken a HUGE weight off my shoulders. I appreciate you guys taking the time to listen to me and help me through this. I will definitely recommend this service to others that may need help. Thank you.
Reviewed Nov. 29, 2018
The people I spoke with were very informative and nice to work with on helping me to become debt relieved! Thank you for being available to people who are working but also are in need of hell as well. I would recommend National Debt Relief to my friends and family.
Reviewed Nov. 29, 2018
It was easy to start the process, and they have been very helpful throughout everything. National Debt Relief will help assist us to get out of debt from under all these cards. We were worried who we could rely on to help and since we just enrolled we do feel pretty comfortable. THANKS.
Reviewed Nov. 29, 2018
I am very impressed with the timely manner Mr ** got my account started. He was very knowledgeable about the entire process. I am looking forward doing business with this company. I am ready to be back on top and live a debt free life.
Reviewed Nov. 29, 2018
I was very satisfied with my experience from start to finish on the getting started process. George ** was very easy to talk to and explained everything in detail to where I could easily understand. He took time to listen and answer any questions I had. I have never had to deal with an issue like this and did not know what to expect going in, but all the folks I spoke with made me feel very comfortable with the process. I am very happy with the outcome and am very thankful I decided to contact National Debt Relieve. Thank you to all that involved in my initial setup process.
Reviewed Nov. 29, 2018
Rhoee made the entire process easy and didn't make me feel like a failure. I would recommend this program for anyone looking for a fresh start. It is scary thinking about giving up the cushion of credit cards and only relying on my salary to get by.
Becki, we're confident that you can do it and we believe in you. It seems hard at first, but we'll be here to work with you and help get you through it. Feel free to reach out with any questions or concerns, and thank you for checking in today.
Reviewed Nov. 29, 2018
Everyone I had contact with on the phone was a great help and made it easy for me to get the help I needed especially since this is a very sensitive issue and made me feel at ease and that everything was confidential.
Reviewed Nov. 29, 2018
Great customer service from helpful, polite, and professional staff. Very much appreciated assistance to reduce then eliminate personal debt. Clear directions, great follow through and speedy application and approval process. Provides welcomed relief from pressures from creditors while avoiding bankruptcy.
Reviewed Nov. 29, 2018
Had a great experience so far with professionals. Brandon and Ester both went over program in full details and very helpful. Thanks both for the help! Will definitely be recommending them to friends and family that find themselves in a situation like I am.
Reviewed Nov. 29, 2018
Everyone I have spoken to has been well informed and friendly regarding my situation. For the first time for as long as I can remember, there is a light at the end of the tunnel. I feel a huge weight has been lifted from my daily thoughts. Thank you!
Reviewed Nov. 29, 2018
I would just like to say that the people at National Debt Relief are very courteous, friendly, helpful, and extremely patient. So far, I have had positive interactions with Gary ** and the woman who answered my "welcome call". I am so sorry that I do not remember her name. Everything was handled in a timely manner and very professionally.
Reviewed Nov. 29, 2018
Customer service representatives are nice, knowledgeable and very helpful. They explain everything in detail and make themselves available to us at all times. I think this program is beneficial for people with financial difficulties like me.
Reviewed Nov. 29, 2018
Great service. I received a quick phone call from Darius that explained the process in detail. I can now sleep in peace knowing that my debt will be cleared in just a short period of time with a good payment plan. Thank you Darius and Brandy!!
Reviewed Nov. 29, 2018
I initially spoke with Mr. Michael ** and he was very helpful. I was not excited about making the call to National Debt Relief, which I'm sure most people aren't, however Michael was very professional and made the experience pleasant and he was very tolerable and polite with my questions and concerns. Thank you for all of your help.
Shannon, it's natural to feel a little skeptical at first especially when the whole process is new and there's still a lot you don't know. Please let us know if there's anything we can do to make your time with us go as smoothly as possible. Thank you for taking the time to leave a review today.
Reviewed Nov. 29, 2018
I am a new client and my first experience has been excellent. Everyone provided with the information I need to get started on my journey to a debt free situation. I look forward to working with National Debt Relief and would definitely recommend anyone needing debt assistance.
Thank you for your review. Welcome to the National Debt Relief family! The next 24-48 months will be a very exciting time for you as we help you get out of debt. Our most successful clients are the ones who ask the most questions and have the best understanding of not just what the program is and how it works, but also what's really required to succeed here. We'll continue to work with you throughout the process and encourage you to check in periodically for updates and with questions. We wish you the best of luck!
Reviewed Nov. 29, 2018
Michael is fantastic! I will be sending more folks his way! He was very clear about how the program worked and made us feel comfortable signing on. My husband and I are very excited to start moving in the right direction with our finances thanks to Michael's advice.
Reviewed Nov. 29, 2018
Chris ** was great and explained everything very well. He worked with us in getting everything done and documented right, went over every detail. Also, my phone call the next day with the agent (forgot his name). He was great as well. Great customer service, I will for sure recommend this program to anyone. Thank you.
Reviewed Nov. 29, 2018
From my initial call all the way to my welcome call, everyone has been very helpful. Alexa helped guide me to getting started and laid everything out for me very clearly. During my welcome call Laura couldn’t have been nicer and helpful. Overall an excellent experience and both women were courteous, polite, and respectful.
Reviewed Nov. 29, 2018
Hector was the guy who helped me with my welcome call. He was very forward and informative. He answer all question I had and Mark ** helped set up my program who was also very helpful and have me all information I would need.
Reviewed Nov. 29, 2018
I received excellent service from my initial contact to the end of the welcome call. My welcome call was with Shadae. She was especially patient and had answers to all my questions. Thank god for you and your organization. I feel well cared for and supported thru this process.
Reviewed Nov. 29, 2018
Enrollment was very easy with National Debt Relief. I found that they are better in the way they answer things and the way they communicate. They were also better in the way that they set things up. If I have a problem that seems rather strange, I call the team at NDR and they're very good with explaining things to me. They always answer right away and they're very nice and understanding. The quality of their service is wonderful. Working with NDR has helped me get rid of bills that I was having a hard time paying.
Reviewed Nov. 29, 2018
Last year, my husband did some research on debt relief companies and picked National Debt Relief. He had a great experience and things started flowing for him. Seeing how it rolled out, I decided to do it too, and it has gone very smoothly since. I had knocked some thousand dollars of debt that I was probably never gonna get to pay off if I had to pay just the minimum. Through NDR, I got my debts broken down, then they set me up on a payment plan and they pull the payments out of my checking account. And so in three years, I'll be covered. The creditors have also quit harassing me.
It took a burden off of both of us just to know that there's a light at the end of the tunnel. It's been so much of a blessing. These people are professional, helpful and courteous. Whenever I call I'm never on hold for five minutes, probably 30 seconds to a minute, and they are always happy to help me with anything that I need. Plus, the cost of the service seems fair. With all that, I've sent three other people to NDR as well and they've all signed with them.
Reviewed Nov. 29, 2018
National Debt Relief walked me through the enrollment process step by step. I talked to the customer service people when they set up a payment plan type deal. Once everything was enrolled, it was like a monthly cost. Their service has been good. NDR takes everything and makes it into one payment. It was an easy process and they've made everything pretty easy. We had another friend that we talked to and they enrolled with NDR as well.
Shawn, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.
Reviewed Nov. 28, 2018
I've put myself in trouble and contacting them and getting the process started was easy. Some relief. Both representatives were great. Let's hope this experience continues to be a pleasant one. My fingers, toes, and bottom crossed that I succeed through and finally get some finical relief.
Reviewed Nov. 28, 2018
This was the most Professional service and assistance I have ever been subject to. Everyone that I have contacted to enroll in this Debt solutions has been patient, courteous and very clear in providing information that I was seeking and take the time to listen to all my concerns.
Reviewed Nov. 28, 2018
The call was very Informative and detailed. They took the time to explain the process. They was also helpful when answer any questions that I had. After the both calls from the counselor and the welcome specialist, I feel comfortable of going through the program. My overall goal is to eliminate debt as much as possible.
Reviewed Nov. 28, 2018
Maryam ** and Nancy were fabulous! I have no questions about any part of the program. I was embarrassed when I had to make the call and both of them were comforting and made me feel comfortable. The plan that was laid gave me a sense of relief and I will be recommending this program to anyone and everyone who needs help!
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