National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed Dec. 29, 2018
Very Helpful, friendly and informative. They were very patient with the situation and didnt get frustrated about hearing issues, and communication problems. I would definitely suggest them to anyone. They are great. The company was able to reduce my payments and get things much more manageable.
Reviewed Dec. 29, 2018
I am happy with the experience so far. Daniel ** was very patient and helpful. I don't recommend financial things to friends That is why I scored a 4 instead of a five star. I also have to go through this before I really know how I feel about it.
Reviewed Dec. 29, 2018
The associates are very professional and answered every question I had. Very nervous about doing this but the program will give me some relief in my current financial hardship. I pray everything goes as planned and I don’t end up in bankruptcy!
Reviewed Dec. 29, 2018
NDR made the process very easy to follow and quick to setup. All the customer representatives were extremely helpful and guided me through each step to make sure everything was 100% clear. I would definitely recommend this service to anyone in need of it.
Reviewed Dec. 29, 2018
It was a pleasant feeling to know both agents Oscar and David really had my back. They explained everything and made sure I knew everything going on. They were very patient and understanding with me during this process. It showed they are very experienced in customer service.
Reviewed Dec. 29, 2018
The call was very professional. All of the information given was very informative and very well explained. It is very helpful to be able to go over the paperwork over the phone and sign right away. Very helpful services provided.
Reviewed Dec. 29, 2018
I was not impressed with National Debt Relief. I was misled and I didn't realize what they really got and what was gonna be done. They told me that I would give them so much money a month and they would pay my bills. But I found out that they were not paying my bills. I'm paying $304 a month. They're collecting the money, and then later on, negotiate with somebody. And then, I have to come up with that money extra to pay the negotiation. I'm not happy about it but I don't have a choice. I got in it, so I'm just rolling things. I wouldn't recommend National Debt Relief to anybody. They should be more honest and upfront about things.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.
Reviewed Dec. 28, 2018
My wife and I have had a terrific experience so far with this company. Jakeith ** was the first to reach out to us and did an excellent job explaining the company and the steps we needed to take. He made a scary, troublesome time of debt seem not as scary after all. All other representatives have been great as well.
Reviewed Dec. 28, 2018
Seems like a great a program. I hope it will be a good program to decrease my credit debt and reduce the high interest of these credit card. This program will be very helpful. I would to thanks the team for this program.
Reviewed Dec. 28, 2018
Very pleased with the service I received. Would recommend this company to anyone needing financial help. The people I talked with seemed very professional. They were very willing to repeat what I didn't understand and not be annoyed with me.
Reviewed Dec. 28, 2018
Donatella ** was an excellent representative. She answered all my questions quickly and efficiently. She went above and beyond trying to get my bills consolidated and I appreciated her greatly. I'm pleased to know that you have 24/7 customer assistance, and that I have your support should I need assistance with litigation. Thank you.
Reviewed Dec. 28, 2018
She was very patient and helpful. We were very pleased with the experience. She went over the forms step by step, and she made certain that we knew what we were signing. Thanks so much for your help. We do appreciate it.
Reviewed Dec. 28, 2018
The professionals I have spoke with today have been more than helpful and straightforward in assisting me. They have gone through my issues and answered all questions I had. I feel as if a weight has been lifted from my shoulders and my financial future looks bright again already. Thanks again.
Reviewed Dec. 28, 2018
When speaking with Paul, he was very understanding and I felt like he was truly helping me. He guided me through the process so that I understood everything and was very honest with me and upfront. He put me at ease about my situation which was very important to me.
Reviewed Dec. 28, 2018
Everyone was great and answered questions before I could even ask them. They went over everything to make sure I understood how the process was going to work. I've recommended It to my co workers that are in the similar situation that my husband and I have found ourselves in.
Reviewed Dec. 28, 2018
Terrible customer service. Very nice and kind personnel. However, but totally incompetent. No follow-up. I have promised certain items, not received, like Client portal access. Told one thing, and another occurs. The amount of time I have taken to enroll in NDR is absurd. I should bill you for my time.
Hello Brian,
Thank you for bringing your concerns to our attention. We want every client to have a great experience with us. A member of our team will be contacting you directly to review. If you prefer, you can also call us directly at 888-660-7427.
Reviewed Dec. 28, 2018
Both gentlemen (Michael and Edwin) were very efficient in leading me thru all the documentation. Also, they were very kind and efficient. The best customer service I have received in a long time. I appreciate how patient they were with all of my questions!!
Reviewed Dec. 28, 2018
I have been in debt for quite some time. I finally made the decision to trust a company to help me resolve my debt. The customer service and follow up provided by NDR has been professional and timely! I look forward to the results throughout this process. Thank you Eli and Ed!
Reviewed Dec. 28, 2018
From start to finish, a very pleasant experience. Reps were extremely informative & patient in explaining the process, answering questions but still kept it feeling like a simple process. I felt like I gained a "team member" in helping me obtain my end goal of being debt free.
Reviewed Dec. 28, 2018
Everyone at NDR is very helpful and I would recommend your company to anyone in need of financial assistance. My wife is enrolled in the program and they were nothing BUT professional with us. I will highly recommend this company to anyone.
Reviewed Dec. 28, 2018
Ed did an amazing job explaining the terms with me, answered questions. Eric also was very helpful in the experience. I feel very positive about the decision I have made to proceed with the program, a weight has been lifted from my shoulders.
Reviewed Dec. 28, 2018
The people I talked with were informative, polite, kind & compassionate. They didn't make me feel less than because of the financial mess I got myself into. I will definitely recommend National Debt to any and everyone I come in contact with.
Reviewed Dec. 28, 2018
It was a quick and easy process. The staff gave great explanations and allowed you to set things at your own pace. It was comforting to not feel harassed in this situation. Within 24 hours, everything was arranged. I look forward to completing my program with National Debt Relief!
Reviewed Dec. 28, 2018
Everyone I dealt with was clear and precise in their explanations. Also, they were courteous and helpful. If I have any problem at all, they encouraged me to contact them immediately. I knew about National Debt Relief from radio ads. I found out they are rated number one in debt relief services.
Reviewed Dec. 28, 2018
Great, straightforward, answering all questions, helpful in hard times. Edger was very patient, customer service makes sure you have all the information you need with types of communications, walk you thru everything, follow up and waiting time almost down to zero.
Reviewed Dec. 28, 2018
I felt complete comfortable with National Debt Relief. So far, I’ve not felt pressured to do anything. I feel like I was being informed every step of the way. I was never rushed. There was one check in e-mail, and one check in phone call. After that, the decision was up to me to call back and finish my application. I feel completely at ease, protected, and informed. Everyone that I have spoken to never sounded bothered or disappointed by a question I had.
Reviewed Dec. 28, 2018
Everyone was nice and explained everything. They make sure you know exactly what you are applying for and what they do for you. I never thought it would be that simple or easy. They didn’t make me feel like less of a person for using them.
Reviewed Dec. 28, 2018
Felt like I could really count on the ladies I spoke with. They provided me with enough information, I didn't need to ask any questions. I appreciate how they thoroughly went through all of the information to make sure I understood. I like how we went through everything together and how emails were sent during the phone call.
Reviewed Dec. 28, 2018
Reps helped explain the process in detail. I had to call multiple times seeing as that I work, but the reps made time for me. I received callbacks promptly. If I knew of someone that were going through the same situation as me I would recommend the services of National Debt Relief.
Reviewed Dec. 28, 2018
The service was great. Everything was explained in detail. It did take time, but it is appreciated. I recommend this service to anyone who is looking to finish paying their credit card debt. I just wished they could include car loans.
Reviewed Dec. 28, 2018
My experience was Professional, quick response, courteous, and respectful. The process went smoothly with the experienced staff. I felt relief immediately. I needed help with my credit card debt. My monthly payments are going to interest. Thank you National Debt Relief.
Reviewed Dec. 28, 2018
The National Debt Relief team who helped get my journey to financial freedom were exceptionally efficient and diligent in providing me with topnotch professionalism. All of my questions were answered -- and I asked an abundance of them, with consideration and sincerity. I would highly recommend NDR to friends and family!
Reviewed Dec. 28, 2018
Very easy and simple to work with. Our baby was laughing the whole time so I am impressed they could read all of the legal information without laughing as well. I think it's great that they would work with us and handle the crazy little baby noises that was going on.
Reviewed Dec. 28, 2018
Streamline and easily understood. Representatives were kind, patient and respectful. I was very nervous about this decision to take control of my debt before it gets out of hand and I can say at this point I have made the right decision.
Reviewed Dec. 28, 2018
Very good service, they go over everything, let you know where your money will be going, all I've heard is good things about National Debt Relief. Thanks for helping, would tell other people, great services, great people, what I like most is you can see your money and where it goes.
Reviewed Dec. 28, 2018
Everything has been painless. It's a relief to know I don't have to make those smothering credit card payments that never seem to get smaller. Even if I never used the cards anymore, it would be a long time before I would see any light at the end of the tunnel.
Reviewed Dec. 28, 2018
The program from National Debt Relief saved me money in the long run, so it's good. I have about a year and 10 months left in the program and so far, they have negotiated two of my credit cards. Their reps answered my questions, and working with NDR has put the light at the end of the tunnel. I've recommended them.
Reviewed Dec. 27, 2018
This was a very good experience. Christopher was wonderful and very professional and knowledgeable and answered all the questions that I needed to be answered. I would for sure recommend your service to a friend. I hope and pray that your service will continue to stay as positive and helpful throughout the time that I am on it. Thank you!
Reviewed Dec. 27, 2018
Everyone I spoke with throughout the process of getting set up with National Debt Relief, especially Eli **, was very helpful and kind! Eli made this process so easy and was very understanding of the situation I have found myself in with credit card debt.
Reviewed Dec. 27, 2018
Applying for a loan consolidation was quick and easy. All the agent's were friendly and helpful. There was no pressuring. I would recommend them to everyone. Can't wait to get the monkey off my back and start putting money back in my pocket.
Reviewed Dec. 27, 2018
I was very nervous and do not have very much computer experience so it was a challenge for me which the agents handled extremely well. They were courteous and helpful and answered my questions without hesitation. Being a senior citizen it's rather difficult to make this any longer. I was very pleased.
Reviewed Dec. 27, 2018
This process was nerve wracking to think about. The professionals at NDR made this easy and I felt very comfortable during the entire application process. They walked me through every step and never made me feel bad for being in this financial situation. I highly recommend this company.
Reviewed Dec. 27, 2018
Both Jonathan ** and Stefan ** were terrific - patient, professional, and kind through a difficult process. Reviewed with another debt relief firm and National Debt Relief better all around. Will definitely recommend. We feel we can finally see light at the end of the tunnel!
Reviewed Dec. 27, 2018
The lady was not very nice, nowhere NEAR as nice as the initial lady who opened my account was. Her name is Theresa. The welcome call woman talked too fast. She was very abrupt. I'm glad she is not my point of contact for the program. Theresa put me at ease and didn't make me feel as if I am a burden. We had a great conversation.
Reviewed Dec. 27, 2018
Trying to get my debt settled in lots of years and dollars less! The employees are intelligent and work fast. If you need them, they are there for you! The company helps the borrower and collector compromise and make the best of the situation. Everyone can be okay!
Reviewed Dec. 27, 2018
Overall I was help and explain and read step by step of how the program work was. I was very impressed of the time in effect that they take to made sure I understand the program and how it work. Also the process of program didn't take long so thank to all of you who help walk me through this program.
Reviewed Dec. 27, 2018
Very easy, comfortable... Put my mind at ease. My phone contact Leon, was so understanding to my issue. He had tons of patience, and explained everything till he was sure I understood. Excellent employee... I am so relieved from the service you are giving me.
Reviewed Dec. 27, 2018
At this point in my process, the guidance and customer service has been good. I'm anxious to see how the whole plan shakes out and if I'm able to speed up getting out of debt. I'm also very anxious to see how my credit score falls and then raises due to this path.
Reviewed Dec. 27, 2018
Sheryl ** has been great to work with. She is thorough, patient, professional, and kind. Those qualities are hard to come by these days. Give that girl a raise! The welcome call was great too! She went over everything again and made sure I understood what I was doing. The transparency of the documents is very much appreciated.
Reviewed Dec. 27, 2018
I am a new client. So far all has been very easy. All associates have been very pleasant, polite, and understanding. Also the large amount one must come up with should be held off paying till at least three months.
Reviewed Dec. 27, 2018
My experience with NDR has been professional. The quality of service is well verse. A no non-sense attitude which I find to be outstanding. I just became a new member so I need more time to evaluate your services. The experience has been great.
Reviewed Dec. 27, 2018
Everyone was so helpful and understanding. I was embarrassed about my financial situation, but I felt at ease about sharing my problems with Dairy. I wish that I had done this sooner. I can't wait to have this all paid off.
Reviewed Dec. 27, 2018
Great experience! Wish that these type programs were advertised automatically when families are struggling to meet monthly expenses. This recovery plan will free up income to get me back on track and enhance my credit. I pay my bills but need relief. This program will definitely assist me with this.
Reviewed Dec. 27, 2018
From start to finish this experience has been an awesome one. Everything was clearly explained to me in such a way that it left me feeling extremely confident that this program works!!! All of the representatives were very polite and very knowledgeable about what I am going through. The best part was that they were not pushy and allowed me some time to think about it. "These Guys Rocks." Thanks!!!
Reviewed Dec. 27, 2018
I felt very welcomed into the program. I feel that I was taken care of and I have complete confidence in my future of because of that. With the help of NDR, I will be able to take control of my finances and my life.
Reviewed Dec. 27, 2018
Great experience as of yet, I have not had any issues or complaints about the program. It seems to be pretty self explanatory and also self fulfilling If you follow the program. I look forward to completing the program and working my way to a better financial future.
Reviewed Dec. 27, 2018
Very easy process and all questions are answered to an extent! I talked to two different people and they were both super nice! They explained anything I did not understand and made sure to be patient with me. I do not have any complaints. Also, they really did follow up when they said they would and called at the time that I requested.
Reviewed Dec. 27, 2018
Great service and very thorough. Everyone was nice and helpful. We were able to come up with a plan to easier manage my debt in a timely manner. I can't believe I am finally on a path to easier living debt free.
Reviewed Dec. 27, 2018
Both Adrian and Jamie were and very patient with me so I understood what to expect. They were both very professional and didn't allow me to feel like a failure. I would recommend this firm to anyone. I also give Adrian high marks for his knowledge and Jamie for making the Welcome on Board fun.
Reviewed Dec. 27, 2018
Customer service are excellent and very helpful. Very informative and thorough. They were able to walk me through the steps and details of the agreement. Very fast process and very convenient. Good thing I took this step of eliminating my debt and help to boost my credit score.
Reviewed Dec. 27, 2018
Great customer service representatives and they will let you know everything you need. Can wait to be debt free and thanks to all the team representatives. You can ask any questions and they will answer them the better way possible.
Reviewed Dec. 27, 2018
I ran into a hardship and with my wife who stopped working because of medical reasons, I wasn't able to pay my bills. National Debt Relief had good reviews online. When the program was explained to me, the negotiator was crystal clear on what the program was and how it would affect me. I was very comfortable with them. I told them the truth and they were well-versed with this type of situation. If I had any more questions and concerns, I would either scan a document that I might have received or I would send an email. They would get back to me within 24 hours and they usually put it in writing exactly what I need to do or don't do. I'm getting great service from them so far. I send them money and they have been able to come to an agreement with several of my creditors. It’s fabulous being able to go online and look at my progress which I do every day.
Reviewed Dec. 26, 2018
The representative was very knowledgeable and made explaining the process as smooth as possible. Definitely was very considerate and passionate about their job. Any questions that needed to be answered were answered thoroughly and plenty of detail. Would definitely recommend to a family member or friend.
Reviewed Dec. 26, 2018
I'm glad I made a decision to call the National Debt Relief Program. I use to procrastinate and felt I could take care of all my debts on my own. However, I was wrong. The person I spoke with (James **) made me feel so comfortable and he understood my situation. The only thing I regret the most is that I should've made this call a long time ago. I'm confident and excited of becoming debt free soon than I anticipated.
As the saying goes, "better late than never." The important thing is that you finally made the decision to take charge of your finances. Thank you for taking the time to leave feedback today and we look forward to working with you.
Reviewed Dec. 26, 2018
They were very helpful! Sounds like my debt will cut nearly in half, and my minimum payments are finally reasonable! The staff was very helpful and informative. I feel like I can trust them with cleaning this whole thing up!
Reviewed Dec. 26, 2018
Through the whole process the personnel that I've been working with and talking to have been wonderful. They have explained to me the benefits and the effects to this decision and have helped me understand this program and how it will affect me in the end. Although I continue to be nervous with this decision, I feel that they will be there for me with questions.
Reviewed Dec. 26, 2018
Informative and thorough with details regarding services provided. Customer service easy to get in contact with and they provided great service. All my questions were answered appropriately and I felt I was fully aware of the details of the program before committing.
Derek, our goal is for you to be successful in the program. The best way to achieve this goal is to be fully informed about the process and every step involved. Please contact Client Success when you have a moment to review your file and the next steps in the process.
Reviewed Dec. 26, 2018
Very helpful and informative about programs and expectations from clients. Friendly and courteous to the financial needs and experiences of the clients being served. Never judged about my situation and they gave me hope that the company could really assist with getting out of debt.
Reviewed Dec. 26, 2018
Excellent customer service and explained very well. I appreciate the assistance. All of the representatives have been thorough and helpful. I look forward to resolution of the accounts in a prompt and fair manner.
Reviewed Dec. 26, 2018
It was good a lot of patience and details. I like that they were understanding with my busy schedule and they will call back on the time giving. Very nice and polite people. Excited to start my service here. Will recommend to others so they can get the help I'm getting. Thank you.
Reviewed Dec. 26, 2018
Thank you for all your help. National Debt Relief will help me a lot with my future and will teach me not to ever use credit cards again. All the customer service members are the greatest. I give them 20 stars.
Reviewed Dec. 26, 2018
Going paycheck after paycheck each month. It's time that I get some help and get some of this bills paid off and not stress out each month not having anything on the account. I hope this program will get me back on my feet.
Ivan, we will work with you as closely as possible to help you reach your goal of being debt- and stress-free. Please reach out to Client Success with any questions.
Reviewed Dec. 26, 2018
Great team of consultants, they explained the process and answered my concerns about the program. I'm looking forwarded to living a debt free life and having a budget plan that works for me and my family. I would recommend this program to my friends and family if they would like financial counseling services.
Welcome to the National Debt Relief family, Byron. We look forward to working with you to reach your goal of being debt free as well. Please let us know if there's anything else we can do to help the process along.
Reviewed Dec. 26, 2018
The program specialists were knowledgeable and careful in explaining how the program worked and how I could benefit from it. I was pleased to know that I could get out of debt within 28 months instead of perhaps 30 years. I liked the idea of being counseled after the program was finished in how to rebuild my credit.
Reviewed Dec. 26, 2018
I feel calm knowing that I’m going to get out of debt. Thanks for helping me with this situation. My life is going to be much better without debts. I hope soon to get out of this and not make the same mistake again.
Silvia, it's our pleasure working with you to help resolve your debts and improve your situation. Our agents in Client Success are always available to answer any questions you may have or review your account. Thank you for taking the time to leave a review today.
Reviewed Dec. 26, 2018
I’m having a hardship. I was with a company for 10 years, then they closed, and I’ve been working two or three jobs trying to make ends meet. On top of that, after working two or three jobs, it's still not enough to pay the bills. National Debt Relief has been around and has been providing an outcome for people that had a setback or hardship. I’m stuck on trying to find a job on my field because of my credit scores and National Debt Relief got some stuff down. I am trying to get my income to flow like I want to. I checked and my scores are improving. NDR is negotiating with the creditors and the creditors are not harassing me every hour and hour like they were before.
National Debt Relief’s cost is affordable. They base it on your debt and they try to eliminate the debt. I’ve called before and had them lower the payment until I started making a little more money. I was struggling to pay my car note and my mortgage. The cost of living got ridiculous and none of the three companies I’m working for offer health insurance, so I gotta do individual coverage. It is a joke because I pay a premium and it doesn’t cover anything. However, I don’t wanna risk it. I’m not really getting the tax refund back, but I don’t wanna be upside down with the IRS owing them money. National Debt Relief has been very helpful.
Reviewed Dec. 25, 2018
I was looking into other debt free program but I found this one and I am glad I did. Maryam ** was very helpful and was able to answer all of my questions. She explained everything and me and I know that with this, I will be able to be debt free.
Reviewed Dec. 25, 2018
I called a few times in the past, but this last time I had an excellent experience. Both people I spoke with were very patience and thorough which resulted in me moving forward with the program. Tons of info to take in but it was made very easy to understand. I am feeling very good about my inquiry. I truly appreciate it!
Ambrea, we're glad to hear that your experience with our agents resulted in you moving forward with the program. Please let us know if there's anything else we may be able to do for you.
Reviewed Dec. 25, 2018
Customer service has been excellent. They explained everything clearly and kindly to me. Joel the customer service representative was a great asset. He answered all my questions and took his time. I really appreciate the help in getting me out of debt.
Reviewed Dec. 25, 2018
I just started the program, but so far everyone has been super helpful and I feel confident that this will help get me into a better place financially. Customer service was able to walk me through each step, explain in detail what I can expect, very transparent about the whole process helping me feel comfortable.
Alexandra, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.
Reviewed Dec. 24, 2018
When I signed up for the program the representatives were very knowledgeable. They took the time to explain every part of the program. They went over every line making it easy for me to understand everything. They took the time to explain to me about my new savings account. I would definitely recommend to friends.
Reviewed Dec. 24, 2018
Jasmine ** was very helpful in providing detailed information in an easy to understand way. She took the time to understand every question that I had and was very helpful in making sure that I understood everything that the program entails. Thank you for helping me through this dark area.
Reviewed Dec. 24, 2018
Just signed up recently. So far, it has been a very positive experience. Bill ** was the first person I was in contact with. He explained everything very clearly. It's a very simple program and very quick. In thirty-two months I will graduate to a debt free life.
Reviewed Dec. 24, 2018
I just want to thank George for coming into my life at the right time! Creditors have been calling and calling me! I was on time and had a little mishap with a decrease in my income and they can be real cruel when it comes to making payments to them. Thank you National Debt Relief for showing me and others that there is a way to allow us to get back on track! I'm truly grateful!! Merry Christmas and Happy New Year to you all!
Reviewed Dec. 24, 2018
They are really helpful and they explain everything to you. They are very nice they are very helpful and they really work with you and then make the overall experience very nice. And they are very helpful and they explained everything to you how everything is going to work and how everything is going to be and answer all questions that I have.
Reviewed Dec. 24, 2018
Great customer service, they made me very comfortable about my decision. I’m 23 years old and it’s amazing how at such a young age I was already caught up in debt. But this is a start to a new beginning for me and I’m looking forward to being debt free soon.
Reviewed Dec. 24, 2018
Our debt was causing us to not be able to pay all of our bills and my husband was out of work for a while, so we were down to one income. I received an advertisement from National Debt Relief and I called them. They were friendly and to do what I needed them to do, I went with them. It was very easy to get enrolled with them. I gave them our account numbers and they took care of everything else. They settled everything and half of it has been paid off. We’re slightly to the positive side of halfway in the process.
Every time I called to ask questions or they called me about things, they were very friendly on the phone and always willing to help when some of the settlement have wanted additional funds as part of their settlement proposal. They have also been able to rework other things so that nothing extra had to come out of my pocket so, they've been great. What I was paying out in credit card bills was reduced by what I paid them for them settling and I know they have a fee but I don’t feel like their fee is so overwhelming that I'm burdened by it. Hopefully, I'm never in this position again, but if I was or if I had friends who were in this position, I would recommend NDR to others.
Reviewed Dec. 23, 2018
My experience with the company so far has been good. They have been very courteous and knowledgeable in helping me with my problem. They did not take very long in the process and was very thorough in the explanation of the process as well.
Reviewed Dec. 23, 2018
Everything was explained to me in detail by the NDR agents, all my questions were answered, and I felt a great relief to know that someone was on my side helping me rid myself of debt. All of the paperwork and forms that were created in regards to all aspects of this program were very detailed and informative. I also like the online portal where I am able to track all of my deposits and watch my debt decrease throughout my term of this program. Thank you!
Reviewed Dec. 23, 2018
I thought the people I spoke with during two separate conversations were courteous and knowledgeable. They were happy to explain things a couple of times when I had to ask questions. Some of the details I was getting confused with they found other examples if necessary to help me understand.
Reviewed Dec. 23, 2018
I was at a point where I had credit card debts and I could no longer meet the minimums. I talked to one of the social workers at my senior center and she gave me a list. NDR was at the top of a list in terms of being considered a good chance to get your relief. I wanted to do something and they provided me with an option. They weren't hard during the enrollment. They just asked me a few questions and then asked me if I wanted to enroll. I said that the program sounds like something I would definitely be interested in.
They set me up with an escrow account then they negotiated with each of the credit card companies to find a settlement. I then paid the settlement and all the expenses out of the account. The account is in a separate company and NDR doesn't have any access to it. Once a month, they take a direct withdrawal from my account and put it in that account. Then, all the expenses come out of that. The monthly turned out to be less than what I was paying for the minimum and not getting anywhere. I also don't feel like they're ripping me off.
So far, I've been in the program a little over nine months and they've settled five of my accounts already. I had a total of eight. Considering they told me it would take between two and four years to get the settlements, I thought I was getting a good service. They saved the hardest to deal with for last though so I have about half of the financial burden still in need of being settled. It's only with three companies and I figure it would take at least another two years to finish. We're rebuilding the account because we used a lot of it to pay off the five. Once it has been rebuilt, they can go negotiate with the other three. I don't have any credit cards now. I had to close them all so I can't charge anything. It has made me feel a little tighter and I couldn't just go around. But that was the problem in the first place. I've also been much more careful about how I spend money.
Though everybody has been very good, there was one who recently to asked me if I wanted to take a loan from them. I said no. I didn't want NDR to be another pressure, but she said it would move the process faster. I'd pay it off from the account but I'd have to put it into the account. I thought it really wasn't to my advantage so I said no. She was a little tougher than the others but otherwise, most of the people I talked to have been very supportive and helpful. They answer all my questions. When I call with worries, they know what to tell me as to how the deal with that. I'm satisfied with them.
Reviewed Dec. 22, 2018
While going through this process I found how helpful and knowledgeable Ryan and the other associates were. The system was straightforward and rather simple. I would recommend this program to anyone who is striving to be debt free. The people on the phone really made me understand what my situation was and tried to help me every step of the way.
Reviewed Dec. 22, 2018
I give 100% satisfaction rate to National Debt Relief. I would also recommend a friend to the program. From the first contact to the follow up telephone calls and the forms, I am satisfied. Thank you again.
Reviewed Dec. 22, 2018
Kind, concerned and helpful. Sent emails and answered any questions that I came up with during the calls AND all the calls I made afterward. So far I would definitely recommend this procedure to a friend. Hopefully I will feel the same as the process continues. I am looking forward to being debt free.
Reviewed Dec. 22, 2018
As many can agree, having a large debt hanging over your head is an everyday burden. Theodore treated me with compassion and understanding. Being a recently graduated student that was affected by Hurricane Harvey, I have daily anxieties regarding my growing debt. After starting this program, I can sleep better at night knowing there is a plan of action better suited than just making minimum payments each month. I’m extremely grateful for this service!
Reviewed Dec. 22, 2018
After contacting National Debt Relief, I had the pleasure of being assisted by Joel **. Joel was very professional and empathetic. He listened to my concerns and alone to express my frustrations. By the end of our conversation, he told me all about the program and assured me that I could be helped. Thank you.
Reviewed Dec. 22, 2018
This has been (overall) a wonderful experience. I am truly thankful. Because of the National Debt Relief team that assisted me in this process, I now have hope and can see some light at the end of the tunnel. I appreciate all that you guys have done for me and I look forward to this journey.
Reviewed Dec. 22, 2018
Can't wait to finally be out of debt! Due to my hardship I accumulated so much debt. It would've taken me decades to pay off. Now my debt is being settled for much less and I'll be out in a few years. Everyone was so helpful and I couldn't be happier. Thank you!
Reviewed Dec. 22, 2018
Great experience so far. Easy to understand. What I really needed to get out of credit card debt. I hope I will be happy in 36 months. I have been looking around for quite some time to find a program for me.
Reviewed Dec. 22, 2018
Emily and Evelyn were very easy to work with. Both were very patient and kind which was very appreciated. This has been a very hard thing to do and I thank Emily and Evelyn making it easier. I look forward to working with you. Acct is finalized. Thank you all for your help. Sorry for having been so slow. Merry Christmas and Happy New Year.
Reviewed Dec. 22, 2018
I have been with National Debt Relief for seven months. My wife was running up a lot of debt on my credit card, and I needed to go get somebody. I wasn’t getting relieved when I signed up with them, but they’re doing a good job. I’m satisfied with what they’re doing. I told them how much I owed. Then they investigated how much it was, and told me I had to pay monthly $420 a month for 36 months. I agreed. They draft it out of my checking account every month. Their customer service call me every now and then, and tell me the progress they’re making. They've knocked a couple out already.
Reviewed Dec. 22, 2018
They took the time to explain everything in great detail. They answered any and all questions I had and made sure I was fully informed on everything. I would highly recommend using them if needed. Thank you for your time and patience.
Reviewed Dec. 22, 2018
I was fearful, worried, beating myself up for getting into this situation. Between 13 months of medical issues, trying to survive and making bad choices I found myself in a never ending sea of never getting anything settled alone. My adviser Edward was a blessing, friendly, kind, empathetic and completely upfront, honest and informative. He made me feel human, didn't judge or make me feel bad. I am so relieved and now able to focus on my recovery, health and making 2019 my year of new beginnings. Thank you.
Reviewed Dec. 22, 2018
This can be a very daunting experience and can feel overwhelming. I appreciate Robin **, my representative who gave me clear information and the process. Also, the representative I did the welcome call with put me at ease.
Reviewed Dec. 22, 2018
I talked to a gentleman in New York, and he told me about what a good program National Debt Relief was. I liked the way he was talking. He was upfront and honest. As a result of that I decided to enroll to them. The gentleman overnighted to me some paperwork and I got everything filled out. We got everything settled through the mail. He said the program will take 36 months and I have been working with them for a year. They got all the companies to come down on my debt and they worked out a monthly payment program. Different people started calling me for updates and I appreciate it. My only disappointment is nobody is calling me in the last three months to let me know what was going on. Nevertheless, I'd tell a friend that NDR is a good program and they really help.
Reviewed Dec. 21, 2018
As I would try to ask questions, I seemed to distract the agent from her script. It seemed to irritate the agent. The agent was knowledgeable but not thorough with her responses to me. It felt very impersonal at a very difficult time for me. But we managed to complete the process. I look forward to resolving my debts.
Hello Jana,
Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be contacting you directly to review your experience and better understand this specific situation.
Reviewed Dec. 21, 2018
David made the process easy-going and I feel I'm taking a step in the right direction. I was feeling pretty stressed, but with the great customer service today, I look forward to seeing positive results in the years to come.
Reviewed Dec. 21, 2018
Great friendly people! Very fast and professional! A great friend told me about you guys and I must say I'm glad I listened to their advice! I will be recommending you guys to other people in the near future!
Reviewed Dec. 21, 2018
Paul ** was very patient and helpful setting up the account. It took several e-mails and phone calls. I hate talking on the phone. Paul was very pleasant. Catalina was also very nice and efficient with the welcome call. My experience went very well.
Reviewed Dec. 21, 2018
So far my experience has been great. Adam was very courteous and made me feel comfortable with the situation. My welcome call was also great and they made me feel like I made a good decision with the debt relief program.
Reviewed Dec. 21, 2018
I have been more than overwhelmed with making my monthly debt payments. I felt like I was out of options, so I reached out to National Debt Relief, and was approved with a monthly quote that cut my monthly payments in half in about an hour. While it is scary that my credit is going to be affected negatively, at least I have a plan in place now to get out of debt far quicker, and pay a lot less overall. The experience was quick, efficient, and the customer service was above average.
Reviewed Dec. 21, 2018
I really like the way people take care of me and my case, the way they handle my case. They helped to understand every single step of the program, I know that this program will help me to rebuild my life and I am thankful for that.
Reviewed Dec. 21, 2018
Customer representatives were so nice and thorough explaining the program to me. They were very compassionate and understanding. I couldn't even sleep at night and it is so nice to have a solution as I was feeling pretty hopeless. I highly recommend anyone in this situation to use this program and it is such a relief not having to file bankruptcy. Thank you for helping me feel human again!
Reviewed Dec. 21, 2018
They were very helpful and able to get me to the payments I needed in order to get back on track. They were able to walk me through the entire process and informed me that if I had any questions they would be there for me.
Reviewed Dec. 21, 2018
Friendly and very informative. Were there step by step to help me complete everything that I needed to fill out. Also the people told me that I can communicate to them at any time and if I had any worries to call them.
Reviewed Dec. 21, 2018
Good follow up and follow through! The reps who contacted me were very knowledgeable and pleasant to work with. I’m at a point where I can no longer keep up with the surging debt I’ve accumulated. It’s certainly my own fault, but it’s comforting to know that there is a way out and there is help out there.
Reviewed Dec. 21, 2018
Everyone I have spoken to have been very professional and understanding. They are very easy to talk to and listen to my problems and concerns. Very friendly and personable. I am looking forward to paying off my debts with National Debt Relief.
Reviewed Dec. 21, 2018
I felt Charles ** was very informative and helpful, described everything in detail and made it very understandable for me. He had a lot of patience with me and took a lot of time out of his day to make sure I had all the proper forms filled out and made sure I knew what my next step was in this process and did not keep me guessing or unsure about this program. I would definitely recommend this program to a friend or a family member.
Reviewed Dec. 21, 2018
The people that helped me were great. They were both very informative and helpful. Made everything clear and made this very easy to understand and know what lies ahead. Thank you all for being there to help us at a hard time.
Reviewed Dec. 21, 2018
Staff are Very detailed and nice. Sometimes hard to understand but would repeat when asked to. Will recommend to friends and family at this point in time if they have the same issues as myself. Staff are very friendly.
Reviewed Dec. 21, 2018
My Welcome Call With Laura was definitely a pleasure. She had answers to all my questions. When she shared with me that she and her husband were both participants in your program, I knew that I had chosen the correct program for me. Thank Laura for me for being so sweet, kind and knowledgeable. Everyone have a blessed day and Merry Christmas to all of your team.
Reviewed Dec. 21, 2018
I have spoken to a nice gentleman Terrance, he was extremely helpful in my credit cards situation, I know I will get back on my feet in the next couple of years. Thank you for all your help. I was informed of how payments would be made each month, the amount and date I would have payments deducted from my account. Given all the necessary phone numbers also.
Reviewed Dec. 21, 2018
I was not able to pay my bills that were due. I took a chance with National Debt Relief after reading up on them and seeing that they had good reviews. They are now negotiating with the creditors I owe from and so far, they have been successful. Normally, when they are in touch with one of my creditors and make some type of negotiation, they contact me. Then sometimes they will call just to see if I had any questions or any other creditors that I need to add. It's like a reminder for me because I've been so busy. Their negotiators have been extremely informative, helpful, and polite. The payment plan that I have is a little high but considering my debt balance, I'm working with it. Also, it's better than paying the creditors themselves. The money I pay NDR could be just for one creditor. With the number of creditors that I have, the cost is not bad.
Reviewed Dec. 21, 2018
Pamela deserves kudos for such enthusiasm and caring and the feeling of being genuinely interested in my status. She was very knowledgeable about her job and seemed happy to help. You can tell she is smiling on her side by her sincerity and focus on task. She goes above and beyond.
Reviewed Dec. 21, 2018
Everyone was so helpful and full of answers. I look forward to this relationship with them. When I asked a question they was really helpful and was ready with an answer for me. I just love the way they communicate with me so far.
Reviewed Dec. 21, 2018
I am so grateful to have found National Debt Relief. It is exactly what I needed and they have impressed me with how personal and caring they are! They make sure to answer any question you may have, and to explain every detail of the process. I would absolutely recommend them to anyone who is struggling in debt!
Reviewed Dec. 21, 2018
Customer service is great. John ** was very helpful in getting me signed up for program. So far I have had a great experience and the customer service team is great so far. I really need this program to help me. It would take a load off my shoulder.
Reviewed Dec. 21, 2018
Great customer service and a very friendly staff. Very helpful and knowledgeable. I’d recommend this company to anyone trying to get rid of debt. Very accommodating with any situation and low monthly payments. It’s relieved a lot of stress for me and my family.
Reviewed Dec. 21, 2018
Everyone was pleasant to speak with, answered all questions and made us feel comfortable about the decision we decided to make. The people we spoke with also went over all the paperwork in great detail to make sure we did not have questions.
Reviewed Dec. 21, 2018
I had some credit card debt that was just difficult to pay down. I was basically just paying the interest. Seeing good reviews online on National Debt Relief, I got in over a year ago and went through a fairly easy enrollment process. My program is for two and a half years, so I'm about halfway now, and NDR has settled about half of my accounts as well. In the beginning, it hurt my credit score, but that was expected. As of now, I'm trying to recover from taking a hit from the initial part of the program but overall, I've had a good experience with NDR.
Reviewed Dec. 21, 2018
I had been wanting to get the debts paid. I had NDR provide consolidation and debt settlement for me. The enrollment process was very easy. The rep was very friendly, very pleasant and easy to understand. I was comfortable working with the rep. The payment plan set up for me was very high though, but I shuffled some stuff around and made it work. Working with NDR has given me peace of mind. They have been very attentive and they’ve always been looking out. I’m glad I did it and I’m looking forward to all the debts being settled and paid off. Now, one account is totally paid off and I still have four more to go.
Michelle, welcome to the National Debt Relief family! We commend your dedication and commitment to the process; we believe that you'll be successful in the program once you remain consistent. We look forward to working with you.
Reviewed Dec. 20, 2018
It was nice speaking with the debt expect and I had clear understanding of how the program works. Later on during the welcome calls I was further detailed about the program. The experience has given me a kind of relief and the desire to see the program continue with full assurance.
Reviewed Dec. 20, 2018
Explained the program very well. Very responsive. The legal protection is also nice. Very quick to fill out forms for processing. It was also very easy to sign off the forms online. The team contacted me multiple times to ensure I understood everything. Let me ask questions and did a good job explaining everything.
Reviewed Dec. 20, 2018
I have been warmly welcomed by the National Debt Relief agents and got the preliminary information I need to enroll to the debt relief program. In order for me to succeed, they informed me what I need to do and I am happy with their effort and willingness to work with me for my best interest.
Reviewed Dec. 20, 2018
Everyone I spoke to was very friendly, knowledgeable, efficient and professional. I feel really good about my decision to call and I will be recommending your program to a friend who has debt concerns. Thank you to everyone, hope you all have a wonderful holiday season.
Reviewed Dec. 20, 2018
Thank you Erica ** for all your help! Very professional and helpful. Was super easy, most was accomplished through email with just one phone call. Being able to complete through email and sign paperwork digitally was awesome. I have a crazy work schedule so really helped me sign up for the program. Thank you! Fingers crossed it works!
Reviewed Dec. 20, 2018
The representative I spoke with was knowledgeable, helpful, and educated about the program. I was very happy with the information that was covered, almost all of the questions I had were answered before I asked. The representative gave me a variety of contact methods and made sure that I was taking notes. He also reiterated what information was being emailed to me or had been already.
Reviewed Dec. 20, 2018
Excellent Service. I will be recommend for somebody is an difficult economic situation and keep peace in your family. We have hope that we re going to have better time and better future out of debt. I want said thanks. Go for National Debt Relief.
Reviewed Dec. 20, 2018
Valerie and the associate that handled my welcome call were very professional and customer service-focused. They made me feel totally comfortable, put my mind at ease and addressed all of my issues. Also, they were very effective in answering all of my questions.
Reviewed Dec. 20, 2018
Called not knowing anything on how to fix my debt and credit. Was helped immediately and professionally. Fully explained the whole process. Walked thru the sign up, wasn’t pushed into anything I didn’t fully understand. Low monthly payments were great and affordable with what my debt was at.
Reviewed Dec. 20, 2018
The process was easy to start. Thanks so much. Looking forward to clearing up my debt. Bill ** was very good at explaining the entire process in detail the first time I called. Welcome call person was also very good. Haven't signed up for the portal yet but it should be as easy as that.
Reviewed Dec. 20, 2018
It's amazing, how one phone call can take most of your financial worries off your shoulders. I totally recommend this program to anyone, with high interest credit cards, or unsecured personal loans. It will save you a huge amount of money.
Reviewed Dec. 20, 2018
Drew and Veronica did a wonderful job; they were professional and personable, They took the time to go over every detail. They patiently answered my questions. Their answers were thorough and carefully given. They seem to be people who understand; people you would like to get know.
Reviewed Dec. 20, 2018
They have eased my mind and I know now that I will get out of debt successfully! I got into debt because my family lost four people in a couple of years and when I got out of the military I was jobless. They have made me feel better about everything and I would recommend them to my friends!
Valarie, we know that life can sometimes throw challenging circumstances your way, and we're glad to work alongside you to help you through it. Thank you for taking the time to leave a review today and we wish you the best!
Reviewed Dec. 20, 2018
I was welcomed and treated very well. The program is a lifesaver. I am looking forward to completing this program and moving on to rebuilding my credit. I am thankful to all representatives that have helped me. The experience has been amicable. I would highly recommend this program to everyone. Thank you for a great service.
Reviewed Dec. 20, 2018
This is a very smooth experience and everyone was very nice and encouraging. It is very easy and everyone is very Helpful also. They make sure you understand the process and they also provide a lot of information that can help. Thank You.
Reviewed Dec. 20, 2018
National Debt Relief is good company that helped me get my finances back in order. Very helpful and easy to understand. They help walk you through whole process. They help you with everything so easy to apply for help. I would recommend them to friends.
Reviewed Dec. 20, 2018
Just starting the process and it has been good. I am just waiting now and I know it's going to be hard and I know I can talk to them anytime. I'm doing this so I can get back on my feet and start fresh.
Reviewed Dec. 20, 2018
A good experience so far and all of my questions asked were answered promptly and to my satisfaction. I am confident that if I have any more questions in the future I know that I will just have to call the service center and that there will not be a problem.
Reviewed Dec. 20, 2018
Just enrolled with NDR and had a really good experience, feels like I took a big weight out of my shoulders. Very professional, very knowledgeable and great customer service. Best of all I'll be debt free. Very satisfied. THANK YOU!!!
Welcome to the program, Agustin! Please don't hesitate to use Client Success as a resource if you ever have any questions or concerns. Thanks for the feedback today.
Reviewed Dec. 20, 2018
Response to my inquiry was very quick. All of the details about what NDR does were explained thoroughly. Risks were discussed realistically. My situation was accessed and I was accepted into the plan. The enrollment process was quick, and a follow-up call was given the next day. Not a pleasant situation to be in, but at least now I don’t feel alone.
Reviewed Dec. 20, 2018
My experience was most pleasurable, it was very informative and Josh was very knowledgeable and also explained everything so I could understand. Customer service was the same, both were very helpful, courteous and respectful. It was a pleasure working with the team.
Peter, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.
Reviewed Dec. 20, 2018
Great group of people with explaining everything in detail on the process step by step. They have been very patient with everything that I had to go through to get this far. I am very please to have them helping me out of my debt that I got myself into.
Reviewed Dec. 20, 2018
Very Happy with the customer service. They took their time to explain everything. They answer all the question I had and I am glad that they are helping me to lower my debt and my lower my payments. Thank you so much and I will telling all my friends about this company.
Reviewed Dec. 20, 2018
Everyone I spoke to was very helpful in explaining how the programs works. It certainly helped to lessen my fears about jumping into this debt relief program. The program is very straightforward and easy to follow. I am excited for us to get our life back debt free!
Rachael, we're glad you overcame your misgivings and gave us a chance to help reach your goals. We're happy we can work with you to help ensure a more stable and secure financial future. Thank you for taking the time to leave feedback about your experience.
Reviewed Dec. 20, 2018
My husband started with National Debt Relief, and I saw that they were paying his bills, so I decided to also go with them. When I signed up for the service, their reps were helpful. They explained everything to me and the way it was gonna work. Some bills are calling me nonstop, but I tell them just to call National Debt if they have any questions and that's what they've been doing. I'll recommend National Debt Relief.
Reviewed Dec. 20, 2018
I had a whole bunch of bills that piled up over the years. Everyone at National Debt Relief has been very helpful and patient with me. I appreciate that. Also, the payment plan was good. They figured out whatever was good for me.
Reviewed Dec. 19, 2018
National Debt Relief provided service to lower the debt incumbency for three of my credit card accounts and they are working on one that is still pending. The NDR team was courteous, responsive to my questions and there was no pressure. I explained what my current budget was and they worked with me on that on the payment plan. It was temporarily increased to let me know they needed more. They also reduced it back when it was no longer necessary.
The rep helped to try to explain the program and what I needed to do as far as making deposits. It has worked and I’m glad that something has started to happen because it took a while. When things started happening and I could see the progress that was made, I let them know that I was pleased about that. Working with NDR was a weight off my shoulders as far as having all that debt. I'm more out of debt than I'm in debt but I still need to ask to get advice from them. Right now, I have no credit and my scores can't go up so high because I'm not paying on anything. I have no hard or soft credit which is a negative, but at least, payments have been made.
Reviewed Dec. 19, 2018
I am very pleased with all information given during the application process, Kameel and Nancy were very professional, treated me with respect and answered all my questions and concerns, I really felt relief after hearing all formation about the program, will recommend anyone that is having financial hardship. Thank you.
Reviewed Dec. 19, 2018
I was in debt up to my neck and could not pay it off. But not I’m able to pay it and save money for a rainy day. The service is excellent, the people are polite and very knowledgeable. I recommend using this service if you need HELP!
Reviewed Dec. 19, 2018
Folks were very informative on phone. Looking forward to good results. Spoke to a manager when more difficult questions were proposed and he answered them to my satisfaction. We are hoping this will be a viable and better alternative than filing bankruptcy. Looking forward to getting debt free and restoring our excellent credit rating. Thanks.
Reviewed Dec. 19, 2018
Matt **, our Debt Specialist was wonderful to work with! He was very patient and answered all of the questions we had very efficiently! Bianca was very efficient as well with our Welcome call! Everything was easy and quick and we look forward to working with NDR!!
Reviewed Dec. 19, 2018
I feel comfortable in the service and the way my account and process has been handled and my Bill Bond was patient and very helpful. I feel as if communication has been great and I hope this service continues throughout my journey.
Reviewed Dec. 19, 2018
Both Brendon and Tamika were extremely professional, friendly and knowledgeable. They made a confusing situation easy to understand. The actual phone system is very easy to use and response time is immediate. All paperwork is easy to understand and fill out.
Reviewed Dec. 19, 2018
I found everyone that I spoke with were friendly, courteous and very thorough. Each person wanted to make sure I understood each part of the process. I felt that each person was trying to make sure I was not overwhelmed with any part of the process. They all made the process easy, and less painful than I thought it would be.
Reviewed Dec. 19, 2018
National Debt Relief was friendly, understanding, and prompt in contacting me. They helped me through the entire enrollment process and explained things very clearly. Johnathan ** did an excellent job as well as the welcome caller (I'm sorry I forgot her name). I'm ready to get started on the road to success. Thank you, NDR.
Reviewed Dec. 19, 2018
Your customer service team is exceptional. They were both very patient with me and answered every question thoroughly. The program was explained in detail and they both put aside any worries I had. I would highly recommend National Debt Relief company to anyone.
Reviewed Dec. 19, 2018
The availability and help that was given was a breath of fresh air. The staff was very knowledgeable and extremely helpful. All questions were answered and I felt like I was in good hands. I am already feeling better about the situation that I found myself in and feel happy knowing I will be able to get out of this situation.
Reviewed Dec. 19, 2018
Willing to listen and work with you to find the best way to take care of all the things needed to becoming debt free. They cover a lot of information, but make it simple to understand and learn. Grateful that they have the tools to help.
Reviewed Dec. 19, 2018
It was very easy to get started and become enrolled in the program. Everything was explained thoroughly and I was treated with respect by both the debt specialist and the welcome team. I did not feel pressured in any way at any time and was informed of all my options outside of the program as well.
Reviewed Dec. 19, 2018
Excellent service. Very informative 20 minute conversation. Greatly informed me of every detail. Covered everything. Verify everything I needed. Will highly recommend. Will know they do will help get out of this financial condition.
Reviewed Dec. 19, 2018
Quick, fast, informative. The people I have dealt with thus far made the process easy and understandable! From the initial online inquiry, the phone consultation, to the setup, National Debt Relief has been simple to work with. Looking forward to diminishing my debt and getting life back on track!
Reviewed Dec. 19, 2018
Everyone that I have been in contact with has been very courteous, professional, and informative. I wasn't able to talk on the phone at one point and much of the communication was done by e-mail and the responses were very quick.
Reviewed Dec. 19, 2018
Both of the people that I talked to were very friendly and helpful. I am so glad that I made this decision. Both individuals were knowledgeable and answered all of my questions. They relieved a lot of my anxiety with going with this option. I am excited to be able to be debt free very soon!
Sarah, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.
Reviewed Dec. 19, 2018
The financial representatives that helped me get started today were absolutely amazing. They were patient and understanding about my situation. Answered all of my questions thoroughly. Went through the entire process step-by-step! It felt like they genuinely want to help.
Reviewed Dec. 19, 2018
Absolutely wonderful and extremely easy!!! Eli was extended helpful and so flexible with helping me around my work schedule!! Super excited about putting my debt behind me!!! The sign up process was quick and easy with no hassle. There is no pressure and they help accommodate you as much as they can!! You feel like family instead of just another name in the system!
Clarinda, thank you for the review today. All our clients are important to us and are instrumental to the success of what we do here. Thank you for your continued partnership and support and we look forward to helping you reach your financial goals..
Reviewed Dec. 19, 2018
At best it is an embarrassing subject to have to admit to anyone. Josh ** was very kind and let me know I am not the only person going thru this. He explained everything (it's a lot) trying not to overwhelm me and asking if I understand all so far. We got thru it all and then had to talk another person to be sure Josh had done his job. She went over everything. And pointed out some important key points. I think both did their jobs well, it's just a lot at one time to absorb. I'm sure I will be directed to where I need to be when I should be there, and remember what they said on that point.
Reviewed Dec. 19, 2018
It was quick, helpful and easy process. Hoping to succeed and become debt free. Very informative go through whole thing from beginning to end. They answered all my questions and concerns. Gave the full picture of becoming debt free within 51 days. Alleviate a lot of stress I had.
Renata, we're glad to hear the process was easy for you. We look forward to working with you and helping you to become debt-free. Please keep us updated on your progress.
Reviewed Dec. 19, 2018
Individual was very professional and personable, she answered all my questions, and went over information clearly. She insured that I had the correct contact number for future calls. She was able to correct an inaccurate contact phone with ease. Thank you.
Reviewed Dec. 19, 2018
The associates were helpful. They informed of all that we take place during the next months ahead. Gave me a phone number that I can call to get help if and when I need it. I told the last team member I was a little scared and she informed that everything would be ok.
Reviewed Dec. 19, 2018
Your staff is amazing. They never make you feel awful about the debt you have gotten yourself into. I always get an answer to my questions right away and if they don't know the answer they find out and get back to me.
Reviewed Dec. 19, 2018
There was a time when I got in debt. National Debt Relief sounded alright unlike another company that I didn't quite feel trustworthy with. When I spoke to NDR's people, they were honest and were really going to help me out. Enrolling was easy and working with them has been helping me. Also, if I need to speak with someone, I can. I appreciate those things.
Reviewed Dec. 19, 2018
I needed money to get my credits square up. National Debt Relief was scored a B or an A in the Better Business Bureau, and so, I went ahead with them. The enrollment process was super easy, and they explained it to me. The guy that I first called, talked with, was super patient with me and answered all my questions. They gave me a breakdown of my bills and the payments, and the time frame of when they would be paid off. The rep took in all my information and it was like he knew how much I would be able to afford. They agreed to a payment plan and they asked me if it was okay before they go through with it. So I felt included with the whole process. I like the time frame that the rep was giving me too. Also, I had access to the money and I could cancel it out whenever I wanted to. I've as well called a couple of times and they were always very prompt and friendly with me.
I was told it was gonna be about three years. The program is starting to pay off because I'm starting to get some credit card companies. I'm guessing that has to do with my credit score going up. Working with National Debt Relief makes me feel a lot secure about my future, 'cause I wanna buy a house. It's definitely giving me a chance, pretty much, so it can happen.
Reviewed Dec. 18, 2018
I have been thoroughly impressed with how fast you guys work and how much detail y’all put in to helping me become financially free. Both the men whom I spoke with the get my account set up were very helpful. They did a great job at talking me through everything step by step. I can’t wait to get started.
Reviewed Dec. 18, 2018
Everyone that I talked to could answer all the questions that I had and were very happy to help. They gave me a lot of useful information that I was not aware of. The welcome call went over any questions that I had and they also made sure all the information that they had was correct.
Reviewed Dec. 18, 2018
I called with because I was concerned with debt that I had built up while I was unemployed. I hurt my back at work and had to take a few months off work. I figured National Debt Relief might be able to help me. My expectations have been exceeded. I am very excited to get out off debt.
Reviewed Dec. 18, 2018
Alisa was awesome. She helped make the introduction meeting easy to understand. Getting into the program is scary but she and the rest of the team made it a whole lot easier to trust everything was going to get better!!! I would absolutely recommend National Debt Relief to a friend!!!
Reviewed Dec. 18, 2018
Lance ** and Angel were very professional and helpful. Thanks for employing people that love what they do! I can’t wait to complete the program. Thanks for all that you do and the way that you represent it. Have a Happy Holiday!
Reviewed Dec. 18, 2018
Very professional and polite. Also very informative. Both Allen & Vanessa took their time and explained the program thoroughly. I would recommend this program to anyone struggling with credit card debt. I am looking forward to completing this program and getting my finances back on track.
Reviewed Dec. 18, 2018
All the agents I've spoken to are all very helpful and have a lot of patience. I've graduated from this program years ago but because of hardship I'm back. But I know I'll be able to finish program again because I trust this program.
Reviewed Dec. 18, 2018
Rachel was very help and informative. She explained the program and the best way to that would work for me. She went step by step, explained everything in the contract, made sure I signed everything and what my next step was. She's very professional, pleasure to talk to.
Reviewed Dec. 18, 2018
Working with Debt Relief, has been a god sent to assist me in my time of need, to get control of my life. Thank you so much, I will inform everyone I know who needs help with their debt because these process was easier than I thought. All friends will be thankful for my assistance. Thanks again.
Reviewed Dec. 18, 2018
Both gentlemen I spoke with were very professional and very helpful. They made me feel very comfortable with the process. I looked at the portal and it seems very easy to understand and navigate. I feel a burden has been lifted off my shoulders.
Reviewed Dec. 18, 2018
Your procedure in explaining your program is very thorough. Lots of email support and your online dedicated portal is great. We can keep track of all the activity and add more funds if we so desire. Love that you have help connections is the creditors come after us. Thanks.
Reviewed Dec. 18, 2018
Johnathan ** made me feel really comfortable as possible, with making this decision, as I am going through. Thank you to all who has helped thus far. I pray that this process is as successful as I hope for. Thank you and may God continue to bless your successes and all those you've helped, like me, who made bad decisions in accruing debt whether for medical, education, or frivolous living!
Reviewed Dec. 18, 2018
Customer service representatives made it easy to understand the program. The enrollment process was not complicated and went very smooth. Both customer service representatives spoke clearly and were easy to understand. I would recommend your company to others based on my initial experience.
Reviewed Dec. 18, 2018
Agents were helpful in enrolling my credit cards. They reviewed my situation and walked me through the program and explained the process of me becoming debt free. They explained the process and encouraged me to work faithfully to become debt free.
Reviewed Dec. 18, 2018
Was worried when I first contacted National Debt Relief. But the team of members made my worries disappear. I chose this company after doing some online research and they seemed the best and after talking to the team members I think I found the best.
Reviewed Dec. 18, 2018
Both representatives with whom I spoke were pleasant to speak with. Each of them were thorough and gave me sufficient opportunities to ask questions. As anyone can imagine, confronting one's debt and realizing that it has gotten out of control is both stressful and humiliating; however, your representatives were understanding and nonjudgmental. Well done.
Reviewed Dec. 18, 2018
Great experience and I’m looking forward to seeing some changes in my financial freedom. The representatives I spoke to were very helpful and I will recommend this company to anymore facing a similar situation like this.
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