National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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- 4,882,006 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 4, 2019
Everyone I have spoke to has be very informative. As well supportive in try to help me with my situation and I'm very grateful to National Debt Relief for everything. Could have asked to speak with a more helpful and understanding group of people to deal with.
Reviewed Jan. 4, 2019
NDR is the best in market. They dealt with me so professionally and accurate on all info. I had a call and my application was accepted and opened in less than 48 hours. Do not go for any other firms they all are scam.
Reviewed Jan. 4, 2019
My overall experience so far with this company has been absolutely outstanding! Everyone is so helpful and patient. They truly care about what’s best for me and it makes me feel very comfortable to work with them! I would recommend them to anyone I know that needs help with debt.
Reviewed Jan. 4, 2019
Your program is presented in a very professional way and so far I am very impressed. Only one suggestion... I believe each contact has many debtors to service so they tend to speak so quickly one cannot catch everything they are saying and they need to slow down with such important information.
Reviewed Jan. 4, 2019
The agent that helped me was intelligent and precise. Very helpful and got me on the right path to get me out of debt. The welcome call agent made sure that I knew everything that was happening and ensured that I was doing what was best.
Reviewed Jan. 4, 2019
They were very friendly and helpful. Answered all my questions. Will be happy when I am debt free and worry-free. I have worried for the last year about how I was going to meet all my bills, I no longer have to worry.
Reviewed Jan. 4, 2019
I recently encountered a large amount of debt quickly due to a car accident and hospital bills. That added to preexisting debt I had been struggling to manage had me really overwhelmed. Instead of bankruptcy I took some advice and decided to look into debt consolidation. National Debt Relief helped take away a lot of my stress for me by being able to clump together everything that had been building up in a way that was easy to understand with a payment plan that at least can help me a see a light at the end of the tunnel again.
Reviewed Jan. 4, 2019
I had a wonderful experience getting started on becoming debt free. The agents I spoke with were very knowledgeable on the information provided to contact my unsecured debts so they would not harass me. The information initially was provided to me in a very speedy manner.
Reviewed Jan. 4, 2019
I called to get information on National Debt Relief and feel like I was pushed into doing something that I really wasn't comfortable. They make it all sound so positive until after you give the ok, and then that's when they tell you that using this will most likely significantly negatively impact your credit score and that creditors can still come after you, and you could even have legal action taken against you by the creditors. At one point, I even asked for additional time to consider and was treated like I was an idiot for asking for that, and told I had to do it that day or lose the chance of getting out of debt. They were very pushy, and did not truly have my best interest in mind.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Jan. 4, 2019
Very helpful with completing the goal and getting a good rate for the person. Fast with the follow-up calls. Very to the point with the details of what will happen in your time with the program. Helpful with any questions.
Reviewed Jan. 4, 2019
The welcome call seemed script-driven and not very customer service. He assumed many things as he spoke and did not bother to clarify some items leaving me to follow his conversation as best as I could. His description of the legal portion left me having to wonder about some of the aspects I was told of earlier by Drew. The bi-weekly cost was different than agreed upon by Drew and myself when we first discussed this matter, so how and why did the cost change? His rapid fire speech left me at the start line and wondering again if this is the company I need to help me with my financial status. I heard him mention some issues which I could mail said docs to National Debt Relief but did not get any mailing address as he was moving so fast, I did not have time to jot things down nor have time to formulate my question. He did ask if I had any questions at the end, at which I was still trying to piece together the parts I did get.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Jan. 4, 2019
Both Matthew and Kierra were very helpful during the entire process. They both left me with peace of mind. So far, I would recommend your service to anyone. I'm hoping to be debt free as soon as possible and have a better future!
Reviewed Jan. 4, 2019
I just signed with NDR 1-2-19, so far very pleased with the counselors whom I've spoken to. They have explained the program to me and provided me with copies of all our agreements. I can't seem to find an order number or client number, but other than nerves, I feel it will be a good solution to my debt problems.
Reviewed Jan. 4, 2019
Thanks for the opportunity to help me and this financial debt and take time and work and my situation. Good service and quick answers any time all call or email. Thanks for your help to have back financial balance and life. Thanks.
Reviewed Jan. 4, 2019
The debt specialist and the representative doing the welcome call were both absolutely wonderful. The debt specialist helped me to get thru the process so easily via email and text even when I was extremely busy. I cannot thank them both enough.
Reviewed Jan. 4, 2019
My experience with National Debt Relief has been very enjoyable. They are very courteous, friendly, and have a great sense of humor! I was given every detail and course of action to take. Highly recommended to all my family and friends who are in need of assistance!
Reviewed Jan. 4, 2019
Both Parker ** and the associate who handled my welcome call did a wonderful job explaining the process and what to expect. I also appreciated their effort in ensuring that I understood what to expect moving forward. They bother were wonderful and make me feel like I am in good hands with National Debt Relief.
Reviewed Jan. 4, 2019
Everyone was kind, knowledgeable, respectful and did a great job explaining the process. We are looking forward to working with your team members to better our financial needs. We truly appreciate all your help. Life has dealt us lemons and now we can try to make lemonade. Thank you again. Much appreciated.
Reviewed Jan. 4, 2019
At first it was scary, but then after talking to specialist who explained the program and benefits upon completion, I realized that this program is exactly what I need to go for. Thanks to all who were involved in making this happen.
Reviewed Jan. 4, 2019
I just consolidated my credit cards and found it much less scary than I thought it would be thanks to James ** and the very nice young woman I spoke to in the welcome call. Thank you for the help and relief.
Reviewed Jan. 4, 2019
The people we spoke to were very kind and informative. They explained the program to us very well. We look forward to working this program to get out of debt. The emails that were sent to us were very easy to understand.
Reviewed Jan. 4, 2019
Adrian and welcome call were very detailed & friendly, courteous and knowledgeable. They were very understanding and helpful during the whole process. Thank you very much for everything and making it a pain free process. I would recommend NDR to anyone!
Reviewed Jan. 4, 2019
National Debt Relief's reps made me believe their company was real. At the time, I didn't believe. I had already dealt with a few credit people before and nothing really happened. They didn't offer me debt consolidation which was what I preferred. Instead, they told me to stop paying the bills. I thought consolidation would be NDR giving me a loan to pay off everybody and I would be paying them the money back. That wouldn't affect my credit. Instead, they are negotiating a buyout price at a lower rate. The consultants whom I worked with were pretty helpful and they didn't mind answering questions. The cost they quoted was reasonable for my situation.
Reviewed Jan. 3, 2019
Thank You! Josh ** (CDS) set me at ease and explained thoroughly. I feel relieved already. Welcome Caller Jamie (**??) was a pleasure to work with while my balky computer dragged out the call. Thanks. I have great expectations of our association to resolve my debt hardship.
Reviewed Jan. 3, 2019
Everyone that I have talked to helped out a lot. Explained everything so I could understand better. Very kind and asked if there was anything else they could do for me. Made sure before we got off the phone that I did not need anything else. They are also very understanding with everything that I have going on.
Reviewed Jan. 3, 2019
When dealing with National Debt Relief as a first time client it was very nice to have all my questions and concerns answered and explained so that I knew exactly how the program worked. Very helpful customer service. Thank you National debt relief.
Reviewed Jan. 3, 2019
I am beyond pleased with the help that I am getting thus far! The representatives have been extremely wonderful thus far. Thank you Kelli **! She has done a great job finding out my needs and has offered to help me become debt free within a few years.
Reviewed Jan. 3, 2019
The extremely high level of customer service demonstrated by Mr. Sam **, Joshua, and Carrie in less than 24 hrs., to my family, my husband and me has amazed us, and we are tremendously grateful to all of you for literally saving our lives! God bless you all and a very Happy New Year! Thank you all over and over!
Reviewed Jan. 3, 2019
Very happy with the company, service could be better as far as the person we were working with. He seemed short with us and in a hurry. This is a scary process for us so it would have been reassuring if he was more personable.
Reviewed Jan. 3, 2019
Dwight ** was the specialist who helped me. He was very: clear about the program terms, honest about how the program would work, and helpful when answering my many questions. I didn't feel any judgement from him about my financial situation and he was able to come up with a program that would work for me right away.
Reviewed Jan. 3, 2019
Daniel ** was very detailed. Made sure to take the time to make sure I understood everything. Liked that he was quick with emails, phones calls and going over every detail of the contract making sure everything was understood before moving forward. I would certainly recommend this company to friends and family.
Reviewed Jan. 3, 2019
Good quality staff. I appreciate the mindfulness of everyone who had been a part the of process! It's been a troubling past few months since my car accident which led to a plethora of unforeseen circumstances. I look forward to getting back on my feet!
Marcus, we look forward to working with you on your journey. We often see how life can take an unexpected turn, throwing you for a loop and putting you in a tight spot. We'll be working right alongside you throughout this challenging period in your life to help you reach your financial goals. Thank you for sharing your story with us today.
Reviewed Jan. 3, 2019
Friendly and courteous debt specialist. Persons I spoke to were knowledgeable and took time to explain everything to me and my husband. They were transparent and helpful in processing our transaction. The lady for the welcoming/ compliance call was so enthusiastic and energetic that gives you a warm welcome. She was also so knowledgeable and patient, friendly and kind. Over all, I am so impresses with the customer service that you provide.
Raesan, thank you for sharing this with us! We're happy you had such a positive experience with us and we'll continue to provide the support you need to make your program run as smoothly as possible. Welcome to the family and we look forward to doing great things with you.
Reviewed Jan. 3, 2019
We were a bit skeptical on reaching out for a solution. We do not regret one bit of it. All who interacted with us were very detailed with information. We feel a peace over us. We know the journey is well worth it. Marvo went above and beyond at putting us first. He ensured we were comfortable with our decision. We look forward to reaching goals with NDR. Thank you!!
Reviewed Jan. 3, 2019
My experience with NDR was extremely positive. Genaro ** was a knowledgeable & very competent advocate for NDR & for me. I was very hesitant to commit to the process of debt relief but Mr. ** made my decision a yes rather than a no.
Reviewed Jan. 3, 2019
Everyone one has been so honest and open and helpful from the first call through the enrollment process. I appreciate that everything is included in the monthly payment. This reduces a lot of stress and worry. I feel confident in your services. Thank you for helping to lift this weight off my shoulders.
Reviewed Jan. 3, 2019
First off, I want to give 2 thumbs up to the team of professional ladies that made this transaction possible. Jelena and Jeannie made this a welcome experience. When you feel overwhelmed, it's nice to be able to speak to caring individuals such as these 2 ladies.
Reviewed Jan. 3, 2019
I had a great experience speaking with Hector. Hector answered all of my questions that I had. He was very nice and polite to me. He explained all the details on the documents before I signed them, made sure I understand the terms. Thank you Hector!
Reviewed Jan. 3, 2019
The customer support executives, Daniel ** was very helpful by explaining the program in detail and understood our financial difficulties and gave us a solution, which will be thankful for. The customer service executive who gave me a welcome call was also great and helped me go through the agreement and explained me in detail. Thank you very much for a good service. Would like to refer to a friend who is in need of this kind of help in future.
Reviewed Jan. 3, 2019
So far, I have had no problems at all, it is moving smoothly and I am looking forward to my graduation!! Getting everything situated and started has been really simple the customer service teams have been fantastic. Being on the West coast and NDR on the East coast was challenging with time zone phone calls. But otherwise FIVE stars!!!
Reviewed Jan. 3, 2019
Both Brandy and Monica were excellent in explanations of all the agreements. I could not have of asked for better advisors. They answered all my questions with no hesitation. They both made me feel comfortable with my decision to engage National Debt Relief.
Reviewed Jan. 3, 2019
Great customer services. Details are great very helpful. Very helpful answered every questions. Gave me hope to paying off my debt, fixed my rate so that it was payments I can work with. Welcome call was great, send me documents of everything being explained, very detailed and helpful.
Reviewed Jan. 3, 2019
I had an amazing experience with the debt relief specialist. She was thorough in explaining all the guidelines and requirements for enrolling in the program. I am hopeful that my debt my debt will be accepted and I will be on my way to debt relief.
Reviewed Jan. 3, 2019
Thank you so much for the wonderful service! Barbie was great and was able to tell me everything I needed to know, no ifs or buts or second thoughts about it. Jimenz was wonderful in my Welcome call, and all is on the path to debt free life! Thanks for your great program!
Reviewed Jan. 3, 2019
Karen ** called me promptly after I requested assistance online. She was very knowledgeable and helpful throughout the process, explaining in detail how the process works and answering all my questions in a professional manner. The entire process went quickly and smoothly and Customer Service rep was very helpful in the review of my application.
Reviewed Jan. 3, 2019
Roger dealt with me promptly and listened to all my questions. He answered all my concerns in a manner that I could understand. Outstanding rep for your company. He was sincere in listening to problems, and I felt like he really cared about helping me with my situation.
Reviewed Jan. 3, 2019
Everyone was so professional and kind. They really went through all the steps with me in a detailed manner. They went through all the documents with me as well. I would definitely recommend to a family or friend to go through here as well.
Reviewed Jan. 3, 2019
Scott and Ed provided me with great service, nonjudgemental, helpful, and informative. I was nervous about calling, but I was immediately reassured by the professionalism of the staff and their willingness to answer any and all of my questions. I would definitely recommend this to a friend to let them know that there is actual relief and solutions available.
Reviewed Jan. 3, 2019
I was very well informed on how everything will be taken cared of and had every questions answered. The process was easy and quick, glad to have someone that was easy to speak to and willing to help. Thank you.
Reviewed Jan. 3, 2019
Customer serivice was excellent, they were very knowledgeable. The process was smooth and easy. I am just starting the program so I will probably have more to write once everything has been put into motion. So far I think I made the best desicion by going with this company. I've a lot of wonderful things about them.
Reviewed Jan. 3, 2019
I was looking For a debt relief program online when I saw National Debt Relief program. It was with some trepidation that I called the number that was listed. I spoke to Mr. Al **. He took the time and explain the program to me, I was very nervous and of course a little embarrassed. Everyone I spoke with thus far has been of tremendous help and has put me at ease. It is not easy reaching out for help, but I’m so glad that I did. Thank you all so very much.
Reviewed Jan. 3, 2019
Great help to us! Communicated well even when we were tough to reach. He never gave up on us. I would recommend this service so far to family and friends. I hope to graduate from this program and be debt free in 42 months. Thanks again Atif!!!
Reviewed Jan. 3, 2019
My rep was very informative and told me everything that I need to know to be successful in this program. I feel confident that I will be happy with the results. She was very thorough and kept asking me if I had any questions throughout the call. She laid everything out to me super clearly.
Reviewed Jan. 3, 2019
I received excellent customer service! All of my questions were answered timely and I was walked through the process patiently. The process was very simple and explained in detail with no hidden surprises. I appreciate the care, time and attention taken and finally being able to feel like I will be successful at becoming debt free in the near future!
Reviewed Jan. 3, 2019
I am pleased with this process. It was a great deal. Less stressful than I was expecting. The counselor I spoke with was friendly and helpful. The process went smoothly and questions were answered with respect. I am hoping that the service goes as well as the sign up did.
Reviewed Jan. 3, 2019
We were treated with dignity and not talked to in a condescending way. Your staff is very professional and answered questions that we’re keeping us up at night. I do indeed hope this will carry into over into the future.
Reviewed Jan. 3, 2019
I talked with debt relief companies and got numbers, and National Debt Relief had the biggest turnaround with me coming out of debt. The enrollment was fairly easy and my interactions with their team members have been great. They're very knowledgeable. I still have another year and a half in the program, and I've already paid off three accounts which happened to get settled faster. The cost of the service is fairly cheap too. Working with National Debt Relief has definitely freed up some of my finance.
Reviewed Jan. 3, 2019
Daniel ** is a very good resource for your company. He did a great job of explaining your program and answering my many questions. I had questions throughout the process and he always answered thoroughly. I will definitely recommend your services to others.
Reviewed Jan. 3, 2019
All dealings have been top-notch and very professional. The individuals I have dealt with were very personable and did their utmost to make me feel at ease dealing with a somewhat uncomfortable topic. I am extremely satisfied with all aspects of our dealings thus far.
We're glad to hear that your experience was so comfortable, Randall. We'll do our best to make sure that remains the same throughout the rest of the program. Thank you for your review today.
Reviewed Jan. 3, 2019
Helpful and straight to the point, they answered every question or doubt I have moving forward. Wasn't as painful as I thought it would be with the questions asked and time it took to get things started. I am eager to see what the outcome will be.
Mark, this process is only as easy or as hard as you make it. We're confident that you'll do well as long as you remain committed and keep your goal in mind. Thank you for taking the time to share your experience with us.
Reviewed Jan. 3, 2019
Everyone I’ve dealt with through this whole process have been amazing. Thank you for making such a tough situation so much easier. I couldn’t have asked for an easier process. You all are great at your jobs, and do amazing work.
Reviewed Jan. 3, 2019
I have nothing but good things to say about this company. I did my research and even though they had higher fees than others their track record was the best. Customer service is great help as well. All my questions answered within 24 hours. I would definitely recommend this company to anyone looking for help with debt.
James, thank you for your honest and candid review. We love hearing from clients like you who aren't afraid to talk about every aspect of the program openly. It helps create a realistic expectation of this program and what's involved. Please don't hesitate to contact us if you need help with anything.
Reviewed Jan. 2, 2019
I have spoke with several different companies and I kept coming back to National Debt Relief. They are very professional and they do really care. I cannot wait to get my journey started! I highly recommend this company for any of your debt relief needs!
Reviewed Jan. 2, 2019
Just wanted to let you know that John and Jamie were great. That both made me feel better about myself and what I am doing to fix it. Also explained things so that I understood. I think they are both great people. Again thanks for the help.
Reviewed Jan. 2, 2019
Michael ** was very helpful and worked around my crazy schedule, health problems, and phone issues, which I am sure were a bit daunting. I really appreciated his help. The person I spoke to on my welcome call was also very kind and considerate.
Reviewed Jan. 2, 2019
Great knowledge and explained satisfactorily. Am impressed the girl I was talking to. Very commendable. I rated her very satisfactory. And I understand all that she said. I will recommend this program to my friends. Thank you so much.
Reviewed Jan. 2, 2019
NDR waste no time to get back to you and get you started on paying off debt in a timely manner. The customer service reps are very helpful and care to get you debt free. With their promptness it gives me a sense of relief that the company is going to work fast at getting me where I want to be with my debt.
Reviewed Jan. 2, 2019
First of all Crystal Simpson was easy to work with and very patient with questions. Explained each step and explained when I didn’t quite understand. The second “follow up” call was not as “ smooth” as the initial. Sedona was harder to understand, except when I asked her to explain something... Then it seemed she took more time, didn’t sound as “bored” as when going over the last part of the process. I think with so much information for the client to absorb you should make sure there are staff that have “good telephone voices”. I’m still not sure if or when I am suppose to contact my creditors. Anyway I’m committed to doing this and grateful for these services.
Reviewed Jan. 2, 2019
Very helpful and thorough, but straightforward. Explained the steps and had answers ready for questions. Relieved anxiety over some ideas of being locked into program without recourse. I like how you can check online to see current status of negotiations of individual debts.
Reviewed Jan. 2, 2019
It was a very informative process. I feel very comfortable with my decision to take this route. I look forward to becoming debt free and will hold up my end of the agreement. I will also recommend this service to friends who are in need.
Reviewed Jan. 2, 2019
We have been through a lot over the last year, but the last month has been very bad. We have found ourselves just about penniless because someone defrauded us. So we made the decision to call your company to help get us through this and get our lives back in control. So far everything has been good, hopefully we will get through this quickly.
David, we're sorry to hear this but we're happy that we could be here for you and your family throughout this difficult time. We know hardships can arise unexpectedly, but we will work with you to help you attain all your goals. Should anything about your situation change, don't hesitate to contact us so we can review your account and decide on a course of action. Thank you for taking the time to share your story with us today.
Reviewed Jan. 2, 2019
Valentine and Monique were very professional and thorough throughout the process. They both provided detailed information as to how the program is ran as well as the benefits that will be gained upon completion. Best decision I’ve made to kick off the New Year!
Cynthia, welcome to the National Debt Relief family! We're glad to hear that you're confident in your decision to work with us to reach your goal of being debt-free. Please let us know if there's anything else we may be able to help you with.
Reviewed Jan. 2, 2019
Was very pleased with service. Information was explained well. Only way to relieve debt. My only worry is that my creditors would come after me legally. I'm trying to pay them. It's reassuring to know NDR will be behind during this process.
Loretta, thank you for bringing this concern to our attention. We want you to know that we will be there to support you through every step of this process. If collection activity escalates, feel free to reach out to us and let us know. We can advise you on how to handle yourself in such a situation. Thank you for taking the time to leave feedback today.
Reviewed Jan. 2, 2019
The whole process was explained to me in great detail and understanding about the program. The lady I spoke to was very good in explaining the process to me. I would recommend yall company to others if need be. Thanks again.
Reviewed Jan. 2, 2019
I found all representatives to be helpful and thorough throughout the entire process. The process was made easier through the careful explanation of your representatives. I would recommend your services to others in debt.
Reviewed Jan. 2, 2019
Even though I have been very busy, with little time to work on this program, it seems to be going along well and everyone has been good to work with. I am pleased with it, so far. Everything is understandable and easy to follow.
Reviewed Jan. 2, 2019
It is comforting to know that there are these programs to help those in a desperate need of reducing the debt incurred. You see the business I was working for sold to another business and at that time we were told our employment would continue. Needless to say my employment was not and entered into unemployment, I am 61 years young and had to settle for half of my salary. Therefore resulting in a debt situation. Thank you Jaison and Andrew for being there to guide me through this process.
We understand all too well just how unpredictable life can be. We're glad we could be here for you during such a challenging time in your life. If there's anything else we may be able to do for you, please don't hesitate to get in touch with our agents. Thank you for leaving a review today, Carol.
Reviewed Jan. 2, 2019
The reviews I saw online led me to use National Debt Relief. I'm still working with them, but they got rid of a few of my debts already. The people that I've dealt with have been very professional. I'm just happy not to be receiving telephone calls from debt collectors.
Reviewed Jan. 1, 2019
Thanks for the professional help that we needed. Pleasant and so very helpful. A very good experience and understanding of all the information given to us. We can relax and breathe now that we have gotten this good help with our financial debt relief.
Reviewed Jan. 1, 2019
LaShonda ** and Laura ** are excellent representatives of your relief program -- actually providing instant relief once walking me through the details of the program and verifying I understood its parameters. Both allowed me to interrupt with questions as they arose and provided understandable, satisfactory responses on each count. You have no idea how much I appreciate their exceptional customer service! Making this a MUCH happier New Year! Happiest of new years to all of YOU, too!
Ann, thank you for your great review this morning! We'll make sure to acknowledge these agents. Please don't hesitate to reach out with any other questions or concerns.
Reviewed Jan. 1, 2019
The women I talked with really helped me with my stressful situation. My credit card debt was very overwhelming for my fixed income. I was so relieved that I qualified for the help. I'm now hopeful to get my other finances in order, so thank you very much.
Linda, congratulations on qualifying for the program! Welcome to the National Debt Relief family, and we look forward to working with you to reach all your financial goals. All the best for the new year, and thank you for leaving a review.
Reviewed Jan. 1, 2019
I sought out another company and I felt like I was getting the runaround, so then I cancelled. Then I saw National Debt Relief, and I asked them some questions before I went with them. Everything was okay. I was finding myself running into not having enough money to pay the bills that I have now. The bills were going up. Then when I contacted them because I wanted to see proof of the three bills that they paid for me, the two gentlemen I spoke with on the first two phone calls gave me the runaround and never gave the information to me.
The last one that I spoke with said she had all the information I needed. I told her to give it to me because I wasn’t satisfied with the last two gentlemen I spoke with that didn’t have it. They should have the info, and they went on to tell me that it was still gonna stay on my credit for seven years. I asked how come there was nothing on there that says 'Satisfied'. It's not showing that I paid it. They couldn't give me an answer. So, I said, "You know what, I'm done." I didn’t get the answer that I really needed from them after those bills were completed and after I talked to them, they showed me the proof they had. But it's not saying the debt was satisfied. That was all the help they would give me. I'm up in the air about where the money went. I wasn’t satisfied.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427
Reviewed Dec. 31, 2018
The person that contacted me w/c facilitated all the documents they provided are very good and professional in manner and gave all details information in a clear and easy to understand. They are very patient and take time in listening questions and answer very good. For me it’s an excellent.
Reviewed Dec. 31, 2018
Quan and Andrew were helpful. Great Experience. Excellent, Courteous, Professional, and Personal Comforting moment which has relieved a lot of stress off of me. They guided me through the process making every step easy all the way from start to finish.
Reviewed Dec. 31, 2018
The first worker, Mike **, slurred a lot of words together in his habit of speaking English, & I had to really concentrate & sometimes guess at what he said. The 2nd worker spoke distinctly enough, but quite FAST, because she was reading something about which she is so very familiar, & I, a new customer, am still getting acquainted with terms/lingo.
Reviewed Dec. 31, 2018
Outstanding Professionalism and communications. The process was quick and convenient and too easy! You have made this process painless and easy. I will inform others to choose your great company! I sincerely thank you for your company and the outstanding employees that you have.
Reviewed Dec. 31, 2018
I am very please with National Debt Relief how they explain how to help you clear your debt and they also break it down what you need to do. Help resolve the problem. I think that I will be very please with this program. They tell you when it start and the end.
Reviewed Dec. 31, 2018
I had a great experience getting signed up. So thankful to be able to enroll in this type of program. Looking forward to cleaning up my credit and being in a better place when the program is done. Thank you for putting together this program.
Reviewed Dec. 31, 2018
I am so glad I did this and I thank everyone for their assistance and help. Everyone was very helpful and very friendly and I thank you all so much for what you doing and I do it all over again but I ain't going there again. Thanks all your help.
Reviewed Dec. 31, 2018
They are your bridge to financial freedom. Could not be more satisfied with their efforts. They allow you to pay down your debt and still live comfortably. They put your mind at ease, and back you litigiously. Much better than your average debt consolidator. They don’t make money until you’re debt free.
Reviewed Dec. 31, 2018
Andrew did a wonderful job at National Debt Relief. He took care of all my problems. And when I ask him to cancel he did it and was nice and courteous. I will recommend National to other. I would recommend to a friend. Thanks God Bless.
Reviewed Dec. 31, 2018
I just want to say that my experience with the whole process was very easy and excellent customer service. I would recommend to anyone who needed to have dedt relief. I was treated like a person and give 5 stars to the team that helped me. Thank you very much for everything.
Reviewed Dec. 31, 2018
Both Crystal White and Frank, on my Welcome call we’re so caring and made me feel welcome and valued. So far the process has been thorough and easy. I was able to ask questions and was guided through everything. I was apprehensive but was made so comfortable by Frank and Crystal.
Reviewed Dec. 31, 2018
Kirk was very helpful and helped us to become debt free in the nex 40 months. I had another company that I was not happy with and I had to cancel with them. This company and 5 stars and I believe that I will be happy with them. Thank you, Kirk.
Reviewed Dec. 31, 2018
Regardless of the situation, they do their best to help, are very patient, and answer questions. I felt a sense of relief when I was done talking with them and I think that I my stress level went down about 120 notches.
Reviewed Dec. 31, 2018
Everything so far has been great. Looking forward to becoming debt free in a short amount of time and getting back to the way it used to be before all of the debt. I thank all the helpful team at NDR and can't wait to get started.
Reviewed Dec. 31, 2018
Came in to get a loan for my credit card debt. After speaking with two great consultants Edward for sure. I found a better option to relieve myself of my credit card debt. Great trusting experience. Wish I would have came across you guys sooner.
Reviewed Dec. 31, 2018
I found that National Debt Relief is one of the top-rated companies when I did some Google research. I'm working with them and so far, they've helped settle at least 3 different debt accounts for about 50% of what was owed. I worked with whoever negotiator is available and everybody has been very professional. Everything has been very discreet and the situation has been treated very professionally. Also, the cost of service is very fair considering the results that they're gonna give and the amount of money that they're gonna save us in the end. It makes it worth it to pay for the benefits. I couldn't see the end of my debt before but now, I can see that eventually I'm going to be debt-free.
Reviewed Dec. 30, 2018
Thanking this great team to caring about this great help. Thank you all for so much. Happy to find the relaxing peace of mind that I can see ahead of me. Thank you all again that this is one set for planning for the present. Happy new year.
Reviewed Dec. 30, 2018
I have been very impressed with the ease of this process. I didn't think there was hope for my situation. I'm happy that I can now be on a better financial path. Everything was clearly spelled out for me and direct contact information was helpful and reassuring.
Reviewed Dec. 30, 2018
Straightforward, to the point, hopefully everything works out the way they hope for. If they can get out of debt and the timeframe that they told me which is three years, it will be a very very very good thing.
Reviewed Dec. 30, 2018
The funds aren't coming in like they used to when my husband was alive. I was looking for a company that would help us out and I went with National Debt Relief. They were the first one that responded to our needs. I called them and for me, the enrollment process was very easy. I had the debts all together, and I knew what I needed when we need it. We needed someone to take them over and to help negotiate with the creditors and see if they can reduce that debt and then make the payments. Now, the only thing that I didn't understand is the fee involved with National Debt Relief. The reduction and everything was $940 a month. At the time, I was able to afford it, and I'm still able to afford it, but we may have to change the date but I'm not sure of their fee for doing that.
Other than that, they do very well and they took most of our debts. There was a couple of creditors that gave them trouble, but they might be coming around. The program has worked very good for us. We had a lot of calls from the creditors at the beginning, and then they stopped. That was good for National Debt Relief because they were busy on it.
I had a very good gal that explained well enough that I could understand a little bit of what was going on. We were desperate because we had all these creditors that were on our behind. She was able to put down on a level what she was doing for us. She took all of our credits, all of our creditors, our credit cards, credit bills, and was able to come back and give us a certain discount, what they would be discounting it for. And that's when she came up with the $940. All through the time that we worked with her, if I had any questions, I could always call and ask her. She was very attentive to our needs. I am very satisfied with the experiences that I have had with National Debt Relief. I would tell my friends that National Debt Relief can be a great help.
Reviewed Dec. 29, 2018
The two individuals that my wife & I spoke with were very calm & reassuring. I hope that the process will be relatively quick & "painless". Compared to the last person we talk about your people were not pushy & not make us feel like unworthy people!
Reviewed Dec. 29, 2018
Rachel ** was very assuring and informative when walking me through everything over the phone. She did not rush me and she ensured that I understood the entire process. I am very confident that National Debt Relief is truly a legitimate service and I am glad that I made the decision to utilize them.
Reviewed Dec. 29, 2018
Very good, just have a lot of confidence in the future that going to be the best for me and being assisted. So I feel the way from program work it very beneficial and looking forward to the outcome of this matter.
Reviewed Dec. 29, 2018
Although I was very nervous about signing up with NDR Nate explained everything very well so that I could understand their process. Each staff member I spoke with were both professional and knowledgeable. During my welcome call the process was again explained to me and I was able to ask any questions I still had. I now feel secure in my decision to sign with NDR. I would highly recommend them.
Reviewed Dec. 29, 2018
I have started on a wonderful path of eliminating my debt. There is support available if I ever need it. It has been a very pleasant experience. I will make payments twice a month for four years. I recommend this service to everybody who is in need of debt relief. I can contact the representatives by phone, e-mail or regular mail or fax. I feel I have made the right decision towards elimination of my debt.
Reviewed Dec. 29, 2018
Very Helpful, friendly and informative. They were very patient with the situation and didnt get frustrated about hearing issues, and communication problems. I would definitely suggest them to anyone. They are great. The company was able to reduce my payments and get things much more manageable.
Reviewed Dec. 29, 2018
I am happy with the experience so far. Daniel ** was very patient and helpful. I don't recommend financial things to friends That is why I scored a 4 instead of a five star. I also have to go through this before I really know how I feel about it.
Reviewed Dec. 29, 2018
The associates are very professional and answered every question I had. Very nervous about doing this but the program will give me some relief in my current financial hardship. I pray everything goes as planned and I don’t end up in bankruptcy!
Reviewed Dec. 29, 2018
NDR made the process very easy to follow and quick to setup. All the customer representatives were extremely helpful and guided me through each step to make sure everything was 100% clear. I would definitely recommend this service to anyone in need of it.
Reviewed Dec. 29, 2018
It was a pleasant feeling to know both agents Oscar and David really had my back. They explained everything and made sure I knew everything going on. They were very patient and understanding with me during this process. It showed they are very experienced in customer service.
Reviewed Dec. 29, 2018
The call was very professional. All of the information given was very informative and very well explained. It is very helpful to be able to go over the paperwork over the phone and sign right away. Very helpful services provided.
Reviewed Dec. 29, 2018
I was not impressed with National Debt Relief. I was misled and I didn't realize what they really got and what was gonna be done. They told me that I would give them so much money a month and they would pay my bills. But I found out that they were not paying my bills. I'm paying $304 a month. They're collecting the money, and then later on, negotiate with somebody. And then, I have to come up with that money extra to pay the negotiation. I'm not happy about it but I don't have a choice. I got in it, so I'm just rolling things. I wouldn't recommend National Debt Relief to anybody. They should be more honest and upfront about things.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.
Reviewed Dec. 28, 2018
My wife and I have had a terrific experience so far with this company. Jakeith ** was the first to reach out to us and did an excellent job explaining the company and the steps we needed to take. He made a scary, troublesome time of debt seem not as scary after all. All other representatives have been great as well.
Reviewed Dec. 28, 2018
Seems like a great a program. I hope it will be a good program to decrease my credit debt and reduce the high interest of these credit card. This program will be very helpful. I would to thanks the team for this program.
Reviewed Dec. 28, 2018
Very pleased with the service I received. Would recommend this company to anyone needing financial help. The people I talked with seemed very professional. They were very willing to repeat what I didn't understand and not be annoyed with me.
Reviewed Dec. 28, 2018
Donatella ** was an excellent representative. She answered all my questions quickly and efficiently. She went above and beyond trying to get my bills consolidated and I appreciated her greatly. I'm pleased to know that you have 24/7 customer assistance, and that I have your support should I need assistance with litigation. Thank you.
Reviewed Dec. 28, 2018
She was very patient and helpful. We were very pleased with the experience. She went over the forms step by step, and she made certain that we knew what we were signing. Thanks so much for your help. We do appreciate it.
Reviewed Dec. 28, 2018
The professionals I have spoke with today have been more than helpful and straightforward in assisting me. They have gone through my issues and answered all questions I had. I feel as if a weight has been lifted from my shoulders and my financial future looks bright again already. Thanks again.
Reviewed Dec. 28, 2018
When speaking with Paul, he was very understanding and I felt like he was truly helping me. He guided me through the process so that I understood everything and was very honest with me and upfront. He put me at ease about my situation which was very important to me.
Reviewed Dec. 28, 2018
Everyone was great and answered questions before I could even ask them. They went over everything to make sure I understood how the process was going to work. I've recommended It to my co workers that are in the similar situation that my husband and I have found ourselves in.
Reviewed Dec. 28, 2018
Terrible customer service. Very nice and kind personnel. However, but totally incompetent. No follow-up. I have promised certain items, not received, like Client portal access. Told one thing, and another occurs. The amount of time I have taken to enroll in NDR is absurd. I should bill you for my time.
Hello Brian,
Thank you for bringing your concerns to our attention. We want every client to have a great experience with us. A member of our team will be contacting you directly to review. If you prefer, you can also call us directly at 888-660-7427.
Reviewed Dec. 28, 2018
Both gentlemen (Michael and Edwin) were very efficient in leading me thru all the documentation. Also, they were very kind and efficient. The best customer service I have received in a long time. I appreciate how patient they were with all of my questions!!
Reviewed Dec. 28, 2018
I have been in debt for quite some time. I finally made the decision to trust a company to help me resolve my debt. The customer service and follow up provided by NDR has been professional and timely! I look forward to the results throughout this process. Thank you Eli and Ed!
Reviewed Dec. 28, 2018
From start to finish, a very pleasant experience. Reps were extremely informative & patient in explaining the process, answering questions but still kept it feeling like a simple process. I felt like I gained a "team member" in helping me obtain my end goal of being debt free.
Reviewed Dec. 28, 2018
Everyone at NDR is very helpful and I would recommend your company to anyone in need of financial assistance. My wife is enrolled in the program and they were nothing BUT professional with us. I will highly recommend this company to anyone.
Reviewed Dec. 28, 2018
Ed did an amazing job explaining the terms with me, answered questions. Eric also was very helpful in the experience. I feel very positive about the decision I have made to proceed with the program, a weight has been lifted from my shoulders.
Reviewed Dec. 28, 2018
The people I talked with were informative, polite, kind & compassionate. They didn't make me feel less than because of the financial mess I got myself into. I will definitely recommend National Debt to any and everyone I come in contact with.
Reviewed Dec. 28, 2018
It was a quick and easy process. The staff gave great explanations and allowed you to set things at your own pace. It was comforting to not feel harassed in this situation. Within 24 hours, everything was arranged. I look forward to completing my program with National Debt Relief!
Reviewed Dec. 28, 2018
Everyone I dealt with was clear and precise in their explanations. Also, they were courteous and helpful. If I have any problem at all, they encouraged me to contact them immediately. I knew about National Debt Relief from radio ads. I found out they are rated number one in debt relief services.
Reviewed Dec. 28, 2018
Great, straightforward, answering all questions, helpful in hard times. Edger was very patient, customer service makes sure you have all the information you need with types of communications, walk you thru everything, follow up and waiting time almost down to zero.
Reviewed Dec. 28, 2018
I felt complete comfortable with National Debt Relief. So far, I’ve not felt pressured to do anything. I feel like I was being informed every step of the way. I was never rushed. There was one check in e-mail, and one check in phone call. After that, the decision was up to me to call back and finish my application. I feel completely at ease, protected, and informed. Everyone that I have spoken to never sounded bothered or disappointed by a question I had.
Reviewed Dec. 28, 2018
Everyone was nice and explained everything. They make sure you know exactly what you are applying for and what they do for you. I never thought it would be that simple or easy. They didn’t make me feel like less of a person for using them.
Reviewed Dec. 28, 2018
Felt like I could really count on the ladies I spoke with. They provided me with enough information, I didn't need to ask any questions. I appreciate how they thoroughly went through all of the information to make sure I understood. I like how we went through everything together and how emails were sent during the phone call.
Reviewed Dec. 28, 2018
Reps helped explain the process in detail. I had to call multiple times seeing as that I work, but the reps made time for me. I received callbacks promptly. If I knew of someone that were going through the same situation as me I would recommend the services of National Debt Relief.
Reviewed Dec. 28, 2018
The service was great. Everything was explained in detail. It did take time, but it is appreciated. I recommend this service to anyone who is looking to finish paying their credit card debt. I just wished they could include car loans.
Reviewed Dec. 28, 2018
My experience was Professional, quick response, courteous, and respectful. The process went smoothly with the experienced staff. I felt relief immediately. I needed help with my credit card debt. My monthly payments are going to interest. Thank you National Debt Relief.
Reviewed Dec. 28, 2018
The National Debt Relief team who helped get my journey to financial freedom were exceptionally efficient and diligent in providing me with topnotch professionalism. All of my questions were answered -- and I asked an abundance of them, with consideration and sincerity. I would highly recommend NDR to friends and family!
Reviewed Dec. 28, 2018
Very easy and simple to work with. Our baby was laughing the whole time so I am impressed they could read all of the legal information without laughing as well. I think it's great that they would work with us and handle the crazy little baby noises that was going on.
Reviewed Dec. 28, 2018
Streamline and easily understood. Representatives were kind, patient and respectful. I was very nervous about this decision to take control of my debt before it gets out of hand and I can say at this point I have made the right decision.
Reviewed Dec. 28, 2018
Very good service, they go over everything, let you know where your money will be going, all I've heard is good things about National Debt Relief. Thanks for helping, would tell other people, great services, great people, what I like most is you can see your money and where it goes.
Reviewed Dec. 28, 2018
Everything has been painless. It's a relief to know I don't have to make those smothering credit card payments that never seem to get smaller. Even if I never used the cards anymore, it would be a long time before I would see any light at the end of the tunnel.
Reviewed Dec. 28, 2018
The program from National Debt Relief saved me money in the long run, so it's good. I have about a year and 10 months left in the program and so far, they have negotiated two of my credit cards. Their reps answered my questions, and working with NDR has put the light at the end of the tunnel. I've recommended them.
Reviewed Dec. 27, 2018
This was a very good experience. Christopher was wonderful and very professional and knowledgeable and answered all the questions that I needed to be answered. I would for sure recommend your service to a friend. I hope and pray that your service will continue to stay as positive and helpful throughout the time that I am on it. Thank you!
Reviewed Dec. 27, 2018
Everyone I spoke with throughout the process of getting set up with National Debt Relief, especially Eli **, was very helpful and kind! Eli made this process so easy and was very understanding of the situation I have found myself in with credit card debt.
Reviewed Dec. 27, 2018
Applying for a loan consolidation was quick and easy. All the agent's were friendly and helpful. There was no pressuring. I would recommend them to everyone. Can't wait to get the monkey off my back and start putting money back in my pocket.
Reviewed Dec. 27, 2018
I was very nervous and do not have very much computer experience so it was a challenge for me which the agents handled extremely well. They were courteous and helpful and answered my questions without hesitation. Being a senior citizen it's rather difficult to make this any longer. I was very pleased.
Reviewed Dec. 27, 2018
This process was nerve wracking to think about. The professionals at NDR made this easy and I felt very comfortable during the entire application process. They walked me through every step and never made me feel bad for being in this financial situation. I highly recommend this company.
Reviewed Dec. 27, 2018
Both Jonathan ** and Stefan ** were terrific - patient, professional, and kind through a difficult process. Reviewed with another debt relief firm and National Debt Relief better all around. Will definitely recommend. We feel we can finally see light at the end of the tunnel!
Reviewed Dec. 27, 2018
The lady was not very nice, nowhere NEAR as nice as the initial lady who opened my account was. Her name is Theresa. The welcome call woman talked too fast. She was very abrupt. I'm glad she is not my point of contact for the program. Theresa put me at ease and didn't make me feel as if I am a burden. We had a great conversation.
Reviewed Dec. 27, 2018
Trying to get my debt settled in lots of years and dollars less! The employees are intelligent and work fast. If you need them, they are there for you! The company helps the borrower and collector compromise and make the best of the situation. Everyone can be okay!
Reviewed Dec. 27, 2018
Overall I was help and explain and read step by step of how the program work was. I was very impressed of the time in effect that they take to made sure I understand the program and how it work. Also the process of program didn't take long so thank to all of you who help walk me through this program.
Reviewed Dec. 27, 2018
Very easy, comfortable... Put my mind at ease. My phone contact Leon, was so understanding to my issue. He had tons of patience, and explained everything till he was sure I understood. Excellent employee... I am so relieved from the service you are giving me.
Reviewed Dec. 27, 2018
At this point in my process, the guidance and customer service has been good. I'm anxious to see how the whole plan shakes out and if I'm able to speed up getting out of debt. I'm also very anxious to see how my credit score falls and then raises due to this path.
Reviewed Dec. 27, 2018
Sheryl ** has been great to work with. She is thorough, patient, professional, and kind. Those qualities are hard to come by these days. Give that girl a raise! The welcome call was great too! She went over everything again and made sure I understood what I was doing. The transparency of the documents is very much appreciated.
Reviewed Dec. 27, 2018
I am a new client. So far all has been very easy. All associates have been very pleasant, polite, and understanding. Also the large amount one must come up with should be held off paying till at least three months.
Reviewed Dec. 27, 2018
My experience with NDR has been professional. The quality of service is well verse. A no non-sense attitude which I find to be outstanding. I just became a new member so I need more time to evaluate your services. The experience has been great.
Reviewed Dec. 27, 2018
Everyone was so helpful and understanding. I was embarrassed about my financial situation, but I felt at ease about sharing my problems with Dairy. I wish that I had done this sooner. I can't wait to have this all paid off.
Reviewed Dec. 27, 2018
Great experience! Wish that these type programs were advertised automatically when families are struggling to meet monthly expenses. This recovery plan will free up income to get me back on track and enhance my credit. I pay my bills but need relief. This program will definitely assist me with this.
Reviewed Dec. 27, 2018
From start to finish this experience has been an awesome one. Everything was clearly explained to me in such a way that it left me feeling extremely confident that this program works!!! All of the representatives were very polite and very knowledgeable about what I am going through. The best part was that they were not pushy and allowed me some time to think about it. "These Guys Rocks." Thanks!!!
Reviewed Dec. 27, 2018
I felt very welcomed into the program. I feel that I was taken care of and I have complete confidence in my future of because of that. With the help of NDR, I will be able to take control of my finances and my life.
Reviewed Dec. 27, 2018
Great experience as of yet, I have not had any issues or complaints about the program. It seems to be pretty self explanatory and also self fulfilling If you follow the program. I look forward to completing the program and working my way to a better financial future.
Reviewed Dec. 27, 2018
Very easy process and all questions are answered to an extent! I talked to two different people and they were both super nice! They explained anything I did not understand and made sure to be patient with me. I do not have any complaints. Also, they really did follow up when they said they would and called at the time that I requested.
Reviewed Dec. 27, 2018
Great service and very thorough. Everyone was nice and helpful. We were able to come up with a plan to easier manage my debt in a timely manner. I can't believe I am finally on a path to easier living debt free.
Reviewed Dec. 27, 2018
Both Adrian and Jamie were and very patient with me so I understood what to expect. They were both very professional and didn't allow me to feel like a failure. I would recommend this firm to anyone. I also give Adrian high marks for his knowledge and Jamie for making the Welcome on Board fun.
Reviewed Dec. 27, 2018
Customer service are excellent and very helpful. Very informative and thorough. They were able to walk me through the steps and details of the agreement. Very fast process and very convenient. Good thing I took this step of eliminating my debt and help to boost my credit score.
Reviewed Dec. 27, 2018
Great customer service representatives and they will let you know everything you need. Can wait to be debt free and thanks to all the team representatives. You can ask any questions and they will answer them the better way possible.
Reviewed Dec. 27, 2018
I ran into a hardship and with my wife who stopped working because of medical reasons, I wasn't able to pay my bills. National Debt Relief had good reviews online. When the program was explained to me, the negotiator was crystal clear on what the program was and how it would affect me. I was very comfortable with them. I told them the truth and they were well-versed with this type of situation. If I had any more questions and concerns, I would either scan a document that I might have received or I would send an email. They would get back to me within 24 hours and they usually put it in writing exactly what I need to do or don't do. I'm getting great service from them so far. I send them money and they have been able to come to an agreement with several of my creditors. It’s fabulous being able to go online and look at my progress which I do every day.
Reviewed Dec. 26, 2018
The representative was very knowledgeable and made explaining the process as smooth as possible. Definitely was very considerate and passionate about their job. Any questions that needed to be answered were answered thoroughly and plenty of detail. Would definitely recommend to a family member or friend.
Reviewed Dec. 26, 2018
I'm glad I made a decision to call the National Debt Relief Program. I use to procrastinate and felt I could take care of all my debts on my own. However, I was wrong. The person I spoke with (James **) made me feel so comfortable and he understood my situation. The only thing I regret the most is that I should've made this call a long time ago. I'm confident and excited of becoming debt free soon than I anticipated.
As the saying goes, "better late than never." The important thing is that you finally made the decision to take charge of your finances. Thank you for taking the time to leave feedback today and we look forward to working with you.
Reviewed Dec. 26, 2018
They were very helpful! Sounds like my debt will cut nearly in half, and my minimum payments are finally reasonable! The staff was very helpful and informative. I feel like I can trust them with cleaning this whole thing up!
Reviewed Dec. 26, 2018
Through the whole process the personnel that I've been working with and talking to have been wonderful. They have explained to me the benefits and the effects to this decision and have helped me understand this program and how it will affect me in the end. Although I continue to be nervous with this decision, I feel that they will be there for me with questions.
Reviewed Dec. 26, 2018
Informative and thorough with details regarding services provided. Customer service easy to get in contact with and they provided great service. All my questions were answered appropriately and I felt I was fully aware of the details of the program before committing.
Derek, our goal is for you to be successful in the program. The best way to achieve this goal is to be fully informed about the process and every step involved. Please contact Client Success when you have a moment to review your file and the next steps in the process.
Reviewed Dec. 26, 2018
Very helpful and informative about programs and expectations from clients. Friendly and courteous to the financial needs and experiences of the clients being served. Never judged about my situation and they gave me hope that the company could really assist with getting out of debt.
Reviewed Dec. 26, 2018
Excellent customer service and explained very well. I appreciate the assistance. All of the representatives have been thorough and helpful. I look forward to resolution of the accounts in a prompt and fair manner.
Reviewed Dec. 26, 2018
It was good a lot of patience and details. I like that they were understanding with my busy schedule and they will call back on the time giving. Very nice and polite people. Excited to start my service here. Will recommend to others so they can get the help I'm getting. Thank you.
Reviewed Dec. 26, 2018
Thank you for all your help. National Debt Relief will help me a lot with my future and will teach me not to ever use credit cards again. All the customer service members are the greatest. I give them 20 stars.
Reviewed Dec. 26, 2018
Going paycheck after paycheck each month. It's time that I get some help and get some of this bills paid off and not stress out each month not having anything on the account. I hope this program will get me back on my feet.
Ivan, we will work with you as closely as possible to help you reach your goal of being debt- and stress-free. Please reach out to Client Success with any questions.
Reviewed Dec. 26, 2018
Great team of consultants, they explained the process and answered my concerns about the program. I'm looking forwarded to living a debt free life and having a budget plan that works for me and my family. I would recommend this program to my friends and family if they would like financial counseling services.
Welcome to the National Debt Relief family, Byron. We look forward to working with you to reach your goal of being debt free as well. Please let us know if there's anything else we can do to help the process along.
Reviewed Dec. 26, 2018
The program specialists were knowledgeable and careful in explaining how the program worked and how I could benefit from it. I was pleased to know that I could get out of debt within 28 months instead of perhaps 30 years. I liked the idea of being counseled after the program was finished in how to rebuild my credit.
Reviewed Dec. 26, 2018
I feel calm knowing that I’m going to get out of debt. Thanks for helping me with this situation. My life is going to be much better without debts. I hope soon to get out of this and not make the same mistake again.
Silvia, it's our pleasure working with you to help resolve your debts and improve your situation. Our agents in Client Success are always available to answer any questions you may have or review your account. Thank you for taking the time to leave a review today.
Reviewed Dec. 26, 2018
I’m having a hardship. I was with a company for 10 years, then they closed, and I’ve been working two or three jobs trying to make ends meet. On top of that, after working two or three jobs, it's still not enough to pay the bills. National Debt Relief has been around and has been providing an outcome for people that had a setback or hardship. I’m stuck on trying to find a job on my field because of my credit scores and National Debt Relief got some stuff down. I am trying to get my income to flow like I want to. I checked and my scores are improving. NDR is negotiating with the creditors and the creditors are not harassing me every hour and hour like they were before.
National Debt Relief’s cost is affordable. They base it on your debt and they try to eliminate the debt. I’ve called before and had them lower the payment until I started making a little more money. I was struggling to pay my car note and my mortgage. The cost of living got ridiculous and none of the three companies I’m working for offer health insurance, so I gotta do individual coverage. It is a joke because I pay a premium and it doesn’t cover anything. However, I don’t wanna risk it. I’m not really getting the tax refund back, but I don’t wanna be upside down with the IRS owing them money. National Debt Relief has been very helpful.
Reviewed Dec. 25, 2018
I was looking into other debt free program but I found this one and I am glad I did. Maryam ** was very helpful and was able to answer all of my questions. She explained everything and me and I know that with this, I will be able to be debt free.
Reviewed Dec. 25, 2018
I called a few times in the past, but this last time I had an excellent experience. Both people I spoke with were very patience and thorough which resulted in me moving forward with the program. Tons of info to take in but it was made very easy to understand. I am feeling very good about my inquiry. I truly appreciate it!
Ambrea, we're glad to hear that your experience with our agents resulted in you moving forward with the program. Please let us know if there's anything else we may be able to do for you.
Reviewed Dec. 25, 2018
Customer service has been excellent. They explained everything clearly and kindly to me. Joel the customer service representative was a great asset. He answered all my questions and took his time. I really appreciate the help in getting me out of debt.
Reviewed Dec. 25, 2018
I just started the program, but so far everyone has been super helpful and I feel confident that this will help get me into a better place financially. Customer service was able to walk me through each step, explain in detail what I can expect, very transparent about the whole process helping me feel comfortable.
Alexandra, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.
Reviewed Dec. 24, 2018
When I signed up for the program the representatives were very knowledgeable. They took the time to explain every part of the program. They went over every line making it easy for me to understand everything. They took the time to explain to me about my new savings account. I would definitely recommend to friends.
Reviewed Dec. 24, 2018
Jasmine ** was very helpful in providing detailed information in an easy to understand way. She took the time to understand every question that I had and was very helpful in making sure that I understood everything that the program entails. Thank you for helping me through this dark area.
Reviewed Dec. 24, 2018
Just signed up recently. So far, it has been a very positive experience. Bill ** was the first person I was in contact with. He explained everything very clearly. It's a very simple program and very quick. In thirty-two months I will graduate to a debt free life.
Reviewed Dec. 24, 2018
I just want to thank George for coming into my life at the right time! Creditors have been calling and calling me! I was on time and had a little mishap with a decrease in my income and they can be real cruel when it comes to making payments to them. Thank you National Debt Relief for showing me and others that there is a way to allow us to get back on track! I'm truly grateful!! Merry Christmas and Happy New Year to you all!
Reviewed Dec. 24, 2018
They are really helpful and they explain everything to you. They are very nice they are very helpful and they really work with you and then make the overall experience very nice. And they are very helpful and they explained everything to you how everything is going to work and how everything is going to be and answer all questions that I have.
Reviewed Dec. 24, 2018
Great customer service, they made me very comfortable about my decision. I’m 23 years old and it’s amazing how at such a young age I was already caught up in debt. But this is a start to a new beginning for me and I’m looking forward to being debt free soon.
Reviewed Dec. 24, 2018
Our debt was causing us to not be able to pay all of our bills and my husband was out of work for a while, so we were down to one income. I received an advertisement from National Debt Relief and I called them. They were friendly and to do what I needed them to do, I went with them. It was very easy to get enrolled with them. I gave them our account numbers and they took care of everything else. They settled everything and half of it has been paid off. We’re slightly to the positive side of halfway in the process.
Every time I called to ask questions or they called me about things, they were very friendly on the phone and always willing to help when some of the settlement have wanted additional funds as part of their settlement proposal. They have also been able to rework other things so that nothing extra had to come out of my pocket so, they've been great. What I was paying out in credit card bills was reduced by what I paid them for them settling and I know they have a fee but I don’t feel like their fee is so overwhelming that I'm burdened by it. Hopefully, I'm never in this position again, but if I was or if I had friends who were in this position, I would recommend NDR to others.
Reviewed Dec. 23, 2018
My experience with the company so far has been good. They have been very courteous and knowledgeable in helping me with my problem. They did not take very long in the process and was very thorough in the explanation of the process as well.
Reviewed Dec. 23, 2018
Everything was explained to me in detail by the NDR agents, all my questions were answered, and I felt a great relief to know that someone was on my side helping me rid myself of debt. All of the paperwork and forms that were created in regards to all aspects of this program were very detailed and informative. I also like the online portal where I am able to track all of my deposits and watch my debt decrease throughout my term of this program. Thank you!
Reviewed Dec. 23, 2018
I thought the people I spoke with during two separate conversations were courteous and knowledgeable. They were happy to explain things a couple of times when I had to ask questions. Some of the details I was getting confused with they found other examples if necessary to help me understand.
Reviewed Dec. 23, 2018
I was at a point where I had credit card debts and I could no longer meet the minimums. I talked to one of the social workers at my senior center and she gave me a list. NDR was at the top of a list in terms of being considered a good chance to get your relief. I wanted to do something and they provided me with an option. They weren't hard during the enrollment. They just asked me a few questions and then asked me if I wanted to enroll. I said that the program sounds like something I would definitely be interested in.
They set me up with an escrow account then they negotiated with each of the credit card companies to find a settlement. I then paid the settlement and all the expenses out of the account. The account is in a separate company and NDR doesn't have any access to it. Once a month, they take a direct withdrawal from my account and put it in that account. Then, all the expenses come out of that. The monthly turned out to be less than what I was paying for the minimum and not getting anywhere. I also don't feel like they're ripping me off.
So far, I've been in the program a little over nine months and they've settled five of my accounts already. I had a total of eight. Considering they told me it would take between two and four years to get the settlements, I thought I was getting a good service. They saved the hardest to deal with for last though so I have about half of the financial burden still in need of being settled. It's only with three companies and I figure it would take at least another two years to finish. We're rebuilding the account because we used a lot of it to pay off the five. Once it has been rebuilt, they can go negotiate with the other three. I don't have any credit cards now. I had to close them all so I can't charge anything. It has made me feel a little tighter and I couldn't just go around. But that was the problem in the first place. I've also been much more careful about how I spend money.
Though everybody has been very good, there was one who recently to asked me if I wanted to take a loan from them. I said no. I didn't want NDR to be another pressure, but she said it would move the process faster. I'd pay it off from the account but I'd have to put it into the account. I thought it really wasn't to my advantage so I said no. She was a little tougher than the others but otherwise, most of the people I talked to have been very supportive and helpful. They answer all my questions. When I call with worries, they know what to tell me as to how the deal with that. I'm satisfied with them.
Reviewed Dec. 22, 2018
While going through this process I found how helpful and knowledgeable Ryan and the other associates were. The system was straightforward and rather simple. I would recommend this program to anyone who is striving to be debt free. The people on the phone really made me understand what my situation was and tried to help me every step of the way.
Reviewed Dec. 22, 2018
I give 100% satisfaction rate to National Debt Relief. I would also recommend a friend to the program. From the first contact to the follow up telephone calls and the forms, I am satisfied. Thank you again.
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