National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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- 4,921,192 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 15, 2019
I am happy with National Debt Relief customer support team so far. They call in time. They have answered all my questions patiently. They helped me understanding the policy and enrollment. I hope this policy will give relief from my debt.
Reviewed Jan. 15, 2019
Couldn't have asked for a better experience. It was super easy and there were never any feelings of judgement. This was much easier than any other 'debt management' program we've looked into. Would recommend to others in the same situation. Very thorough.
Heather, we're glad to hear that your experience has been such smooth sailing. Thank you for sharing your story and good luck the rest of the way.
Reviewed Jan. 15, 2019
My experience has been extremely pleasant and informative! Everything was explained and all my questions were addressed and answered! NDR has made it simple for me to get the help I need to pay off my debts and stay debt free for the future.
Reviewed Jan. 15, 2019
Everyone was courteous and professional. They were thorough in their explanations and answered all my questions to my satisfaction. They were polite and very patient when I had any problem understanding. y the time we were through I had complete knowledge of what we were going to do and what to expect.
Reviewed Jan. 15, 2019
They were so helpful and explained everything easily. I would recommend this site to anybody who needs help to rebuild their credit, and get out of debt. National Debt Relief is the #1 debt relief in the United States, and have heard nothing but things about them. They are on time, and give you tools to what you need to know about your situation, and how to get out of debt.
Reviewed Jan. 15, 2019
My experience has been very positive with my debt consolidation. Everyone has been so helpful and knowledgeable with my questions. I like the fact that you can review your account and know exactly where I stand in being debt free.
Reviewed Jan. 15, 2019
The caller was patient, courteous, and helpful. The caller made sure that I understood all parts of my enrollment and explained everything thing in detail. She seemed genuine in her appreciation of my enrolling. She made sure to give me all information needed.
Reviewed Jan. 15, 2019
Very thorough and professional. Thank you for your time and assistance, it is appreciated and reviews show promising results for clients. It is nice to know if discipline and focus on responsibilities take precedence - less stress is in future.
Reviewed Jan. 15, 2019
Helpful to be of out debt from any creditor and became debt free after the program. The National Debt Relief is the best company to help people out of debt. My experience in this company is very satisfy in helping customer like me.
Reviewed Jan. 15, 2019
My experience with NDR today was very positive, easy, and efficient. The consultants were informative, knowledgeable, and gracious. It was a pleasure to work with them. I will be glad to recommend your service to anyone who needs it. Thank you.
Reviewed Jan. 15, 2019
So far very relieved, but still skeptical, just waiting to hear back from creditors. Everything seemed so easy. If all goes well I should have done this a long time ago when husband got sick and I was not able to leave him alone.
The hardest part can be waiting for settlements to start coming in. We assure you, though, this process works. We have thousands of clients who have completed the program and become debt-free. We encourage you to be patient and trust the process to work. Please let us know if you have any further questions or concerns.
Reviewed Jan. 15, 2019
Great Customer Service. We are still at the start of this experience but it seems like everything is going well, which eases the financial tension that we’ve felt for so long. This is a great stepping stone to get out of the high-interest rates and LOADS of money we have thrown away to these credit card companies.
Reviewed Jan. 15, 2019
They made a painful experience easier and explained everything fully to I was able to understand the program and all the details. Looking forward to working with them in the future. Will definitely recommend to friends and family in same situations.
Reviewed Jan. 15, 2019
Credit Card debt can be very intimidating to pay off. That is why I resorted to taking this route. With no regrets. I appreciate how clear everything was explained. I was put treated with respect. I've already been encouraging a friend of mine to try this out. This was easier than I thought it would be. That's why I gave 5 stars.
Reviewed Jan. 15, 2019
TY's great service, James too. Great call this A.M from Ty. He was efficient and called at a good time before work. Gave me info I needed and remained committed to the script. I can appreciate that having spent time making calls. I'm excited to get going in my late 20s and hopefully by 30 I am made anew in the eyes of the credit bureaus.
Reviewed Jan. 15, 2019
Everyone was specific and helpful. I feel comfortable with the arrangements and am very glad I can prepay my debt. I have been struggling with high-interest rates leaving me with little or no money to do anything else. Knowing there is someone to help me makes me feel good.
Reviewed Jan. 15, 2019
The people were very nice and explained everything. I could understand what they were saying, it was clear. The people were friendly and asked if I had any more questions when we were done. I would recommend them to a friend if in need of one. Thanks for your help.
Reviewed Jan. 15, 2019
This was one of the best experiences I've ever had with any professional service. Everything was thorough, easy and extremely beneficial. Andrew was fantastic. There were no surprises or disappointments and I'd recommend this service to anyone in need of it.
Reviewed Jan. 15, 2019
My agent gets back to me as soon as possible. He really helps and explains everything accordingly. Very attentive and professional. Answers any and every question, no matter how dumb or strange it may be. Took the time, no matter how long, to explain the entire process of what is going on.
Reviewed Jan. 15, 2019
I am very happy to have picked this company, Even though I messed up. They are willing to help me through this. It's going to be hard not to pay these bills but in the end of this mess I am going to be much better than I am now. And to get my credit score back where it used to be.
Reviewed Jan. 15, 2019
The enrollment process went smoothly, and was walked through each step. Very easy to understand, very good customer service. It is nice to know there is a way for me to be able to pay off all of my debt within a shorter period of time.
Reviewed Jan. 15, 2019
When my husband and I decided to make the call, we had nowhere else to turn. It’s a scary process realizing you’re in debt and need help. Every person I have spoken to thus far has eased that fear by being kind, efficient, and thorough in the explanation of the entire process.
Reviewed Jan. 15, 2019
The people I have talked to have made everything I should expect very clear and made sure I understood everything before I agreed to participate. I have no doubts going forward because of how professional and transparent the agents I spoke to were. I'm very happy to be starting the program and expect great results!
Heather, we expect great results as well. As long as you commit to making your drafts, we'll be better equipped to negotiate on your behalf. Thank you for taking the time to leave a review today.
Reviewed Jan. 15, 2019
If I'm being honest, I don't want to be here or in this position. That being said Tameka ** and Andrew ** made the process easier. They were fair, Compassionate, and Professional. I thank them both, and pray that this is the best decision for my family.
Courtney, we understand your situation. We're glad that you took this step and joined the program and it's good to hear that our agents made the process easier for you. Don't hesitate to reach out if anything comes up. We're always happy to help.
Reviewed Jan. 15, 2019
This is my first time going into debt consolidation. So far I have been treated very well. Each time I had a question, you answered or told me where to go to get the answer. You also provided the phone number(s) I could use. Your timing was prompt.
Reviewed Jan. 15, 2019
Made me feel confident of my decision to get help from National Debt Relief. Everyone I spoke with, spoke clearly, and made it so much easier to understand the process. If I had a question, the answer was explained to me. NDR showed me how to get the creditors to stop calling phone, by simply telling them I am with NDR, and give them a phone number to talk with NDR. Wonderful!!
Reviewed Jan. 15, 2019
I feel that I was helped by very knowledgeable and nice people. Everything was handled in a very experienced manner. All questions were answered to my satisfaction. I feel confident that all the details were handled very professionally. I believe that if questions arise that I can call and get a satisfactory resolution.
Reviewed Jan. 15, 2019
When I contacted the National Debt Relief I was greeted by a very knowledgeable agent who treated me very respectfully. He explained how the program works and asked appropriate questions and told me what he could do to help my situation.
Reviewed Jan. 15, 2019
Very good service, I was satisfied and would recommend to a friend. Representative was very helpful and informative. I appreciate the assistance and feel like I'm on the road to a debt-free life. Documents were easy to sign and were sent to me electronically, everything was quick and just a few clicks away.
Reviewed Jan. 15, 2019
Happy customer. The representative was very kind when explaining everything thoroughly before I sign. Very good customer service skills. She assist me with setting up my account. She reviewed each section of the documents and she allowed me to ask question. I would highly recommend this company to my friend base on my experience with representatives.
Reviewed Jan. 15, 2019
I was able to understand all the explanation of the program, customer service was very helpful, in helping me with all the process, thank you to the three customer service representative that help me. Cristian **, Guadalupe **, and Grecia **.
Reviewed Jan. 15, 2019
George was so kind and helpful. I was a total wreck. Took his time and walk me thru it. I am truly grateful. I felt like a total failure, by the time we were finished I was feeling much better about myself.
Reviewed Jan. 15, 2019
I spoke with 2 of the Nat'l Debt Relief employees who were very knowledgeable, supportive and willing to answer my questions at any points during the conversations. They were very clear with outlining the program and waking me through the process from start to finish. I found both to be empathetic to how difficult this decision was for me to choose to reach out for help.
Reviewed Jan. 15, 2019
I had a great experience with National Debt Relief. The person I talked to was personable and courteous. I highly recommend this company. It was a painless experience. They answered my questions well. It was a pleasant experience.
Reviewed Jan. 15, 2019
Very polite and understanding ladies, especially Kathryn **. She made me feel at ease. Lots of emails and phone calls were long. So far, I have had a great experience. I hate doing what I am having to do with my Credit cards, but I do not have another choice. Unless, I win the lottery, and National Debt Relief, makes me feel like I have. Thank you.
Reviewed Jan. 15, 2019
24 hour compliance call - Thank you for your patience with the call quality! You conveyed all the information necessary and were not overly robotic. Only pointer I would give is that there was an abundance of 'excuse me' on the call for whatever reason and not just pauses while scrolling. Sounds very nice.
Reviewed Jan. 15, 2019
I'm excited to be out of debt in 48 months. The team was great. All of my questions have been answered. The plan will enable me to save more money monthly and not have to depend upon credit when situations arise.
Reviewed Jan. 15, 2019
I was highly informed and educated about the pros and cons of the program. The debt specialist gave me unwavered attention and explained everything thoroughly. I am excited to be a client and I look forward to completing the program.
Reviewed Jan. 15, 2019
When we call we’re always on hold for the first 10 minutes until we get a representative. We give her a name or number who we are and they said, "We need to transfer you to another representative" to handle our account so on hold with that person for another 10 minutes. We wait that person can help us. We get transferred again and on hold for 30 minutes on the phone to where she can get some on the phone.
Every time we call like we’re playing phone tag so we get tired of being put on hold for so long. Last couple times we’ve been on hold for almost 45 minutes for each phone call we been on and when we do get through we talk and then we can’t get a hold of another person. They said they’ll call us back and we never get a phone call back . It seems like no one wants to handle our situation on the phone. I thought all representatives are train the same to handle each call. Where are we sending emails while I was gone back-and-forth and never nothing gets resolved.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.
Reviewed Jan. 15, 2019
Thus far I am very pleased with the customer service and responsiveness! I am elated to have made this decision towards debt freedom. I look forward to this journey that has assisted me from filing bankruptcy. Thanks! I feel confident this program was the best option for me and I am optimistic on becoming an absolute graduate in the near future.
Reviewed Jan. 15, 2019
Great experience. Very helpful staff, very friendly, very knowledgeable. The process was very good and simple. Loved the step by step of the contract. This experience was a whole not let stressful than I thought it would be, and the staff treated me like a person not just a number. Looking forward to what the future brings. Thank you for all.
Reviewed Jan. 15, 2019
I went with National Debt Relief for credit consolidation and the enrollment process was fairly easy. I've had pleasant interactions with their rep and if I had any questions, I always call. The rep was knowledgeable and extremely friendly. They had the payment plan drawn out and I went with it. Working with NDR has also made it easier to pay the bills.
Reviewed Jan. 14, 2019
It was a remarkable experience. Oz ** and the one who did my welcome call were very clear and concise with their information. They walked me through it all and didn't lose patience with an old man, thank you very much.
Reviewed Jan. 14, 2019
Thank you for your time. I received Good customer service from the representative and the welcome call. I appreciate the help in becoming debt free in a near future. This has been a huge burden in my life. I will work hard to provide the money needed.
Reviewed Jan. 14, 2019
I had a great experience with National Debt Relief, they were so quick to respond. Their staff is so helpful and will not judge you the contrary they make you feel so much better and that there is a solution for your debt. I will definitely recommend them to friends.
Reviewed Jan. 14, 2019
I have just sign up with this service. Everyone has seemed to be very helpful with all services and questions. I feel this would be a great service for anyone looking to become debt free in the future. Thanks to everyone for the helping me get this process started, I am looking forward to a future that is debt free.
Reviewed Jan. 14, 2019
Both Veronica and Kya were helpful and patient. My only complaint is that Kya tends to talk too fast. Comprehension was difficult for me for this reason. I had to make her stop and repeat several times. Nonetheless, I had a very good experience with your two agents in a process that can be both difficult or painful. Thank you.
Reviewed Jan. 14, 2019
Your reps are exceptionally patient and knowledgeable. This experience was pleasant because of your well trained and caring employees. Thank you so much. They made my mother feel like everything is going to be ok, when she was in a situation where she surely felt overwhelmed.
Michele, thank you for sharing this with us. It's very good hearing from those of you who experience that top-notch customer service that we're known for. We wish your mother the best with her program; feel free to reach out if either of you ever needs any help with anything.
Reviewed Jan. 14, 2019
The initial call is the hardest to make. It takes about an hour or so and then you wait for approval and that is another hour so your nerves are racked during that time. The person helping me explained the process pretty well even though I had a good idea how it worked. It felt a little patronizing but at the same time it was reassuring that help was there and available. You will sign a lot of legal documents which is also nerve racking but it is needed. The most off put I felt was when the "legal services" were offered on the welcome call. I was under the impression they were included in all the fees already. It didn't drive my cost up but every little bit counts when depositing into your account for negotiation.
Fortunately that was the only add on at this point that was offered. I do have to say if you have a question, so far they are right on top of getting it answered for you immediately. I am not sure how it will be weeks or months from now but at least right now it is going well with the communication. Below for tools and resources I am giving it three stars because I really haven't seen much tools or resources at this point. I just got logged into the website for the first time. Seems like a good information dashboard but I don't have enough experience with it to give it a true rating.
Reviewed Jan. 14, 2019
This is the first time I enroll to this kind of settlement. I feel so nervous during the enrollment process, but when I spoke to Mr. Paul ** and Karen (welcome call), they are excellent in explaining and guiding me throughout the process. As we goes through I feel some relief already. Thank you both of you!
Reviewed Jan. 14, 2019
Went very smoothly. About as painless as is possible considering it's about debts. Everyone was very helpful and knowledgable. There is a lot of repeated information which is good for some people, I'm sure, but is a bit time-consuming. That would be my only "negative."
Katie, thank you for bringing this concern to our attention. We realize that certain parts of this process can be repetitive, but it's only because we want to make sure all of you have the best possible understanding of the program. Please reach out with any further questions or concerns.
Reviewed Jan. 14, 2019
Your team has been very helpful throughout this process from start. All concern I had are gone and questions answered to help us feel at ease with this process. Cierra ** has been so nice to work with and made us feel very welcomed and not judged by our bad financial decisions we've made in the past. We can't wait for the program to start paying off. Thank you National Debt Relief!
Reviewed Jan. 14, 2019
Very well presented and thorough in their explanation. My experience with Daniel on the West Coast and a young lady from the East Coast provided an answer for every question had. I found them both liking their positions. I would recommend this service to anyone who wants to resolve their debt issues. Thank you.
Reviewed Jan. 14, 2019
So far the two associates Terrance and Kim was very professional, friendly and extremely helpful in getting me started in this program. As a retired and not too physical well person, it really took the anxiety off my shoulders. Looking forward to being DEBT free in less time it would have taken me to pay off my debts.
Reviewed Jan. 14, 2019
Dion on the welcome call and Antonio on getting me set up were very thorough. Antonio ensured that everything was signed properly and Daniel ** held a conference call so that both parties understood the signatures. Dion went through each clause on the welcome call. I never felt so good after getting a prompt reply from Antonio who worked out everything with me and told me what each mail that he was sending. I’m happy to know such persons who can get immediate assistance.
Reviewed Jan. 14, 2019
My experience was great. The representative was very clear, and made sure of what was going on. Any questions that needed to be answered was. Any concerns that I had were gone by the time we were done. A weight was lifted.
Reviewed Jan. 14, 2019
The personnel that helped me enroll were very kind. I really believe that they know their job, and I appreciate your company. Thank you so much for helping me with the debts I have. I don't know what more I can say. Your company should be proud of the personnel you have working for you. Again thank you for your help.
Cathy, thank you for this. We ARE very proud of our agents and great reviews like yours only serve to reinforce our opinion that they are some of the best in the business. We appreciate your taking the time to leave a review this morning.
Reviewed Jan. 14, 2019
Eugene was my first contact and he was great. He helped reassure me and talked me through the process. Tamika was my confirmation call and again she was great and clarified some of the things that Eugene had gone over. Wonderful experience. Thank you.
Reviewed Jan. 14, 2019
The team was very informative and professional. All of my questions and concerns were attended to with compassion and support. I am looking forward to utilizing all of your programs to help me get out of debt in a responsible and timely manner.
Reviewed Jan. 14, 2019
Everyone that I spoke with was very professional and helped ease the anxiety that was being dealt with regarding an embarrassing situation that was of my own making. They have made me feel like there is hope for resolution to a tough situation in my life.
Reviewed Jan. 14, 2019
Process seemed very organized. People were friendly and informed. It seemed to be a lot of paperwork but necessary for a smooth transition. I worked with just two people signing up for the process. Should be debt free in 36 months.
Reviewed Jan. 14, 2019
So far every representative that I had contact with is very knowledgeable... That's a big help when someone is enrolling into something new. The program seem it's going to be a big help to my husband and I. I will be holding NDR accountable for all their actions and promises on the contract that my husband and I have signed. Thank You.
Reviewed Jan. 14, 2019
NDR interviewer, Ty, was very patient, thorough and professional as was my initial Debt Specialist, Rex **. All personnel associated with NDR that I have been in contact with have been very helpful in determining my needs and how best to assist in resolving my debt situation. It is too early in our relationship to add any significant additional comments.
Reviewed Jan. 14, 2019
Joel ** was very patient and kind during our analysis. He quickly responded to all my questions and concerns multiple times. Great great customer service. In fact I asked him if he could always be my contact. Thank you for your help during a difficult process.
Reviewed Jan. 14, 2019
Professional and caring. Excellent service. Both ladies were definitely pros and made all aspects of the process clear. Helpful and answered any and all questions. Very thankful that such programs exist and are and are available to those who have need of them.
Reviewed Jan. 14, 2019
The entire process was extremely easy and they made sure I understood everything before anything was signed. The entire process was quick and easy. I've never tried debt consolidation before and was surprised how very easy it was. I am looking forward to financial success.
Reviewed Jan. 14, 2019
We had a very good experience with enrolment and with the welcome call and everything was very clearly explained to us. We greatly appreciate the service your company provides and we don’t know where we would be without it. Thank you so much for taking your time.
Reviewed Jan. 14, 2019
National Debt Relief's service is very good. They answer fast all the time and are very respectful and helpful. I called a few days ago because I had questions, and they put information in my account and resolved my questions right away. They take bi-weekly payments from my account and it's very convenient. They take a little longer to stop the creditors from calling the customers, but they've already closed one of the accounts. I'm really satisfied.
Reviewed Jan. 14, 2019
I was experiencing hardship in paying my bills and I needed to call someone. I contacted National Debt Relief and enrolling in their program was very easy. The people whom I talked to on the phone made their process very simple to understand. Thus far, I have one credit card bill completely paid off and a couple of other ones pretty close. It's going really quickly and helping a lot.
Reviewed Jan. 13, 2019
Understanding and professional and did a very thorough job. I now feel a lot better since they helped me out quite a bit and they consider how much you make. Thank you. I have already referred you to some people at work.
Reviewed Jan. 13, 2019
Consumer service was great and understanding of hardship, and myself and spouse trying to get out of debt. Teaching you how to get out of debt and how the program works for you. And the legal help you can get if needed.
Reviewed Jan. 13, 2019
Finally I have found a way to find financially relief and serenity. Your experts were bright, caring, and positive. This was not an easy decision, but once made, your experts never judged. Now I can retire with fewer debts and more security.
Jenny, thank you for sharing your story with us. We're sure it will inspire others who are still on their journey towards being debt-free. Please continue to let us know if there's anything else we may be able to do for you.
Reviewed Jan. 13, 2019
A friend had a good customer service experience through National Debt Relief. She knows that they’re personable and they worked with her, so I went with them. They gave me a timeline of how long everything would take and it seems to be becoming so involved. So, it seems to be working and according to plan and what we had discussed. I'm making those monthly payments which definitely decreased the total I was paying for on a monthly basis now. It’s working for me. I had one time where I was not sure if I was gonna be able to make the payment on the date that I had picked and they explained that they could work with me and change this and change that. I was like they didn’t give up on me is what I felt like, and I like that. They were still there to help me.
I have five total debts and I had two for sure that were already settled. Their reps are easy to communicate with, easy to understand, and answer all of my questions. They’re communicating very well and able to break things down more into layman’s terms where understand. And they’re honest and clear. All of these things make them the company to go with when you’re looking to do something like this.
Reviewed Jan. 13, 2019
I had a lot of debt and I wanted to have them settled. I called National Debt Relief and they were able to help me, so I went with them. Their rep and I talked for 20 minutes. The rep went through all my options and was able to put it into a payment plan. The cost is good and is all part of getting the loans settled. I have settled some accounts. I have some more to go and I'm looking forward to when it's over. National Debt Relief has been a help to get my debt settled.
Reviewed Jan. 12, 2019
Starting the process was really simple. Everyone has been helpful and professional. I understand the process and look forward to becoming debt free. I feel like if I have any questions along the way, I would certainly call and get answers.
Reviewed Jan. 12, 2019
I was drowning in credit card debt. Only able to make minimum payments. Finally decided to seek some help. Tiara was who answered the phone and helped me through the entire process. She was very accurate in explaining the process to me and how it worked. Thankful to be able to get some much needed help.
Reviewed Jan. 12, 2019
I completed my welcome call and so far am very satisfied with the help I have been offered. The people I have spoken with so far have been professional, knowledgable, and patient as I asked several questions. I am thankful for their help.
Reviewed Jan. 12, 2019
I had a wonderful experience. From the beginning. Tee ** was very patient, professional and pleasant. All questions were answered and explained. When talking to Bianca for the welcome call, she was very pleasant and efficient. I am very pleased so far with your company. Thank you.
Reviewed Jan. 12, 2019
Jonathan ** and Vanessa ** were very helpful, understanding and comforting. This is a hard decision to make and you want the people that you choose to be understanding and helpful. My husband and I are very grateful to have found NDR to help us with this journey we are on at this time in our life. Thank you.
Reviewed Jan. 12, 2019
Both Jennifer and Ivonne were extremely helpful with getting me on the path to being debt free. Both were friendly and informative. I’m so happy I called. Having the option to communicate through email has been very convenient with my schedule.
Reviewed Jan. 12, 2019
I feel more and more comfortable with this decision because how everything was explained in detail. From every point I have felt respected and valued and not judged for the mistakes I've made. I look forward to this journey ahead and again thank you.
Reviewed Jan. 12, 2019
Grace was who went over everything with me, and Micah is the rep I signed up with. I had a good rapport with both reps. I do not like having our whole social security number's on all the documents. It should **'d out except the last four. When Grace went over everything it was like reading a script, instead of being more personal. It was being read so fast I couldn't even here her take a breath.
Reviewed Jan. 12, 2019
Chris is AWESOME!! He was so incredibly positive and helpful. I'm extremely grateful that they can help me get out of debt and on to a stress free path. I can't wait to have everything paid off and not have the burden on my back.
Reviewed Jan. 12, 2019
Best experience! Everyone was so helpful and knowledgeable and very patient! All of my questions were answered done in a timely manner. I couldn’t be happier with what my future holds as far as my debt relief. I have been struggling for years and now it is time to get my life back. National Debt Relief is offering so much support I couldn’t be more appreciative!
Reviewed Jan. 12, 2019
All agents I have spoke to answered all my questions and made the process very simple and easy for my husband and I. The welcome call especially helped to confirm our plan and reassure us on the legal aspect and fine details.
Reviewed Jan. 12, 2019
Was very courteous, no shaming. Professional and very time efficient. Did not feel rushed or pressured to sign while I took my time to read each document in its entirety prior to signing, even though the staffer was summarizing the terms verbally.
Reviewed Jan. 12, 2019
When I had some credit cards that were out of control that I could not take care of, National Debt Relief offered debt consolidation and the enrollment process was easy. Their reps were easy to work with. They help me get out of debt and I trust them completely. So far, they have been able to take care of two of my cards. What they are doing is working for me.
Reviewed Jan. 12, 2019
After I signed up with National Debt, it wasn't what I thought it would be. I thought they would take all my debt and consolidate it into one bill. But it was not quite like what I thought it was. What they do is they take my highest debt and I have to build up savings. After I get so much into savings, they would send out a letter. Meanwhile, my other debt is getting further and further behind. I didn't know that in the beginning.
The program makes sense, but it's not working for me. When I first went into it, I had a credit score of nearly 700. I was current on all my credit and debt except for one or two, but it wasn't to a point where it was affecting me. I was under the impression, the account would go delinquent after I get a certain amount saved up. But I didn't understand totally their process with the taking the highest debt and building savings. Now, my credit score is not even 500. At this point, I just let the money come out and let it be what it be. During the process, I spoke with my negotiator, Leon, a couple of times and he was really nice each time I called. I called him around three times. He made me feel really relaxed and he was very professional answering my questions. But as far as him following up with me, I haven't heard anything from him.
During the time that I was going through it National Debt, I recommended them to somebody. I would share up the knowledge that I know and let someone else make the decision of going with them or not. I would still be there if my friends or family had questions or concerns. Overall, I wish that the lines of communication with national Debt would open more. I need to call them or have better communication with them so that I would have a better understanding as far as how they impact my life.
Reviewed Jan. 11, 2019
The few people I’ve talked to have been nothing but amazing to speak with. They’ve answered all my questions and I appreciate how well they speak with me. They are just so concerned with helping and making sure I know every detail. It really helps.
Reviewed Jan. 11, 2019
I was very happy with how both helped me with this. Both ladies were very professional and very polite. They answered questions as I had them and didn't act like I was a bother. If anyone ever asks, I will recommend this program.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns.
Reviewed Jan. 11, 2019
Everything was great, explained to the tee. I look forward to getting out of debt with your help. The representatives were very knowledgeable and very helpful getting me set up and started. I would recommend to anyone with debt problems.
Reviewed Jan. 11, 2019
Jeff was excellent in walking me through the process of working with NDR. He helped put my mind at ease by answering all pertinent questions that I had, whether by phone or email. A giant weight has been lifted off my shoulders and has given me the ability to focus again on what matters in my life!
Reviewed Jan. 11, 2019
Ms. ** and the lady who helped me were very helpful. I really enjoyed them. They were clear and polite. They explained everything to where I could understand and they answered my questions. I was provide with all the contact information.
Reviewed Jan. 11, 2019
The customer service was very friendly, good attitude, understandable terms and very helpful. I would recommend this program to anyone in need of debt relief. I am glad I started this program and I am looking forward to being debt free.
Reviewed Jan. 11, 2019
I had a great experience and I am on my way to get rid of my debt. I was in a lot of financial stress and with one call I finally had hope and less stress. I got a game plan and I get to save money instead doing this process alone.
Reviewed Jan. 11, 2019
Matthew was great. The experience was not stressful. It was transparent and I was walked through the whole thing. He was quick to answer my questions and the whole process was simple. Great experience. Would recommend to a friend if they needed help.
Reviewed Jan. 11, 2019
Sometimes finances are hard and we need to reach out for help. I feel like the help we are receiving from NDR is great, very professional, and friendly. I’m ready to move forward and try and keep our finances under control. We were able to call at night which worked for both my husband and my schedule. I appreciate the customer service.
Reviewed Jan. 11, 2019
I found that the set-up phase was handled in a very responsible and friendly fashion, and attention to detail was an important criteria. Each person strove to make sure that I fully understood each phase of my program and worked hard to pace themselves to my level of understanding.
Reviewed Jan. 11, 2019
The service was excellent and I would definitely recommend a friend for this program. This was my first time working with the program and to what I've experienced the customer service representatives Yasha and Ernest were exceptional. Couldn't be better. Thank You.
Reviewed Jan. 11, 2019
I can’t wait to start this program. I’ve just been approved and my weight off my shoulders has been immediately lifted. What a blessing. I will definitely recommended this program for any friends or people in the same situations. I definitely recommend National Debt Relief.
Reviewed Jan. 11, 2019
Perfect and friendly too. Would recommend all day long. Very understanding and courteous. Issac Got me started and helped me out cause I'm in a dark place right now. Evelyn assisted with the final intake. A very friendly and professional lady, Thank You.
Reviewed Jan. 11, 2019
Hi Dan Lawrence and Mona Newya, I wanted to express my gratitude on how much you both have help me please know I really appreciate it. I honestly can say this now I’m able to sleep well every night knowing that I fulfill my responsibility in taking care of my debts and I have you and National Debt Relief to thank. From the bottom of my heart please know how much you all have changed my life for the best moving forward. Thank you all so much. Thank you Dear Mentors for showing me the right path and illumining my mind. I will be grateful to you all throughout my life.
Reviewed Jan. 11, 2019
Everyone was friendly and knowledgeable about answering my questions and concerns. I would refer them to a friend. It feels good not to have to worry and more and I know they are handling everything. I like they gave me a way to handle creditor calls so I don’t feel bombarded anymore.
Reviewed Jan. 11, 2019
Very nice and answered all of my questions. Had no trouble feeling comfortable talking to them. This was all done in a timely manner and I’m looking forward to starting the program. Follow up was great and they made sure I understood everything and didn’t have any questions.
Reviewed Jan. 11, 2019
Customer Service was great with Alyssa and welcome call representative. They both ensured the same information, which makes me feel that it is accurate and continued to let me know if I ever need help, I can call and anyone would be happy to help assist.
Reviewed Jan. 11, 2019
We are thankful for Mr. Jeffrey ** who helped us answered all our questions and concerns. He made us feel comfortable in a hard place to be in debt. He was very courteous and compassionate about our hardships that caused us to be in debt.
Reviewed Jan. 11, 2019
Being new to the process I was scared about how things would work, but after speaking with the customer service I was put at ease. Overall the experience has been outstanding. The customer service and tools have been readily available and the knowledge of answers has been great. I would not change a thing when it comes to the way you operate.
Reviewed Jan. 11, 2019
I have had an amazing experience getting started with the program. Everyone was very friendly and informative. I look forward to getting started and getting rid of my debt. I would definitely recommend this program. This has been a great decision.
Reviewed Jan. 11, 2019
Whenever my husband and I have been in contact via email or on the phone, the reps have been very friendly. They answer any questions we have and make sure we understand everything! Highly recommend them based off our experiences so far. When my husband experienced an unexpected job changover which resulted in a lower income, we were having financial hardship so we are relieved to find National Debt Relief and continue this process of settling our debt, which will give us more peace of mind.
Reviewed Jan. 11, 2019
I was happy with all communication. Both of the people I talked to were very informative, and happy to answer any questions I had. Very pleased with my experience so far, and I anticipate I will continue to be.
Reviewed Jan. 11, 2019
My experience was great so far! Any questions I had both were able to answer or refer me to the other person that could help me further. They really made me feel good about my choice I was doing. They listened to my concerns about things and talked me through it all.
Reviewed Jan. 11, 2019
Completing the application over the phone was easy and Adrian was very helpful. Welcome call went over all the details and the person “welcoming” me was very nice. It seems like NDR is committed to getting you out of debt and offers free credit counseling after you finish the program.
Reviewed Jan. 11, 2019
When setting up my account all went well until the welcome call and that rep was rude and condescending. If I could have signed up without dealing with her all would have been wonderful but her attitude left me feeling very negative about the whole process and the company she represented.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve.
Reviewed Jan. 11, 2019
Our service representative was extremely helpful and answered all of our questions. By providing legal backup, I feel confident in pursuing debt settlement. By taking over the negotiations with my creditors, the harassing phone calls have stopped and has allowed me to focus on getting out of debt for good.
Reviewed Jan. 11, 2019
I am very pleased. Everyone has been very helpful and respectful in helping me with my debt problem and for the first time in a long time I feel really good. Thank you for all of the help and I am looking forward to working with NDR.
Reviewed Jan. 11, 2019
I had a great experience signing up for the National Debt Relief Program. It was a rough beginning because of my commitment level, but I soon realized that this is a great way to improve my credit score and pay off all of my debt. Sharde ** took me through all the necessary steps to enroll and assured me by answering questions while being polite and friendly. I would recommend this program to those overwhelmed by credit debt.
Reviewed Jan. 11, 2019
I’m truly satisfied from the first moment of my conversation up to the last words I have with Mr. Nomer ** and Howard. Thank you so much for the complete information and explanation with regards to this enrollment. I appreciate it very much, thank you!
Reviewed Jan. 11, 2019
The representative was very detailed and helpful. She didn’t miss a detail and made sure that I understood everything. She also took her time and isn’t rush which helped me get a better view of it without being confused and not knowing what I signing up for. She was a good customer service representative.
Reviewed Jan. 11, 2019
Felt at ease and comfortable with the agent. The program has some good features and you feel very involved and at the same time NDR are working on your behalf. Very organized and professional. A feature I like is logging into your account and following the progress from beginning to the end.
Reviewed Jan. 11, 2019
Jennifer and Isis were just amazing. They took their time to explain and review everything with me. It isn't an easy situation to be in, but they made it easier than expected. Thank you so much. Looking forward to be debt free and have some peace of mind. Thank you Jennifer ** and Isis for your time and dedication.
Reviewed Jan. 11, 2019
It went very smooth and everything was explained to me in detail. I spoke to several representatives one who called me on two occasion reviewing terms. I also then had a welcome call in which the representative reviewed everything again to make sure that I understood what I was signing up for.
Reviewed Jan. 11, 2019
Teneesha ** was so wonderful to me. She explained everything to me and let me ask any questions that I had. I felt so comfortable speaking with her. Because of her professionalism I would recommend National Debt Relief to everyone that I know. Thank you Teneesha ** for being so awesome to me.
Reviewed Jan. 11, 2019
The representative was very knowledgeable and courteous. She covered everything in detail with me. I was made to feel like I was headed towards a better financial future. The Welcome call solidified my faith in National Debt Relief. Thank you.
Reviewed Jan. 11, 2019
All employees were very helpful. We are hoping that as we move forward this process goes as smoothly as they have indicated it will. I am concerned with creditors calling but will fill out the information just as you have told us to.
Reviewed Jan. 11, 2019
Very professional, courteous, knowledgeable and respectful. Patient and listens well. Thank so much for all your help and understanding. I struggled with making this decision versus refinancing my home and Kaiya and Paul helped me to better understand and make the best decision for my finances and future. Again thank you both so much. I was afraid but I am great with the decision to use this program to relieve me of debt.
Reviewed Jan. 11, 2019
I felt comfortable with National Debt Relief. They estimated what the payoffs would be. I pay them so much a month and they are paying things off. I’m very pleased. My payment plan is very fair and much easier to do. I have an excellent negotiator who is very helpful. Whatever question that I had, National Debt had an answer or several answers for. I've been in their program for five months and I still have about 15 months to go. Working with them, there is relief that I’m not having to deal with some of the people I had to deal with before.
Reviewed Jan. 11, 2019
We had high amounts of credit card debt due to hospital and medical bills. We had too much going out and I wanted to get out of debt. My daughter gave me National Debt Relief's number and we got hold of them and got everything started up. We talked with them over the telephone and they sent some stuff through the mail. Our negotiator was understanding and easy to get along with. He explained everything nicely. We were given a four-year timeline for the process and we've made progress so far. Working with NDR was a good idea. It's nice trying to get out of debt again.
Reviewed Jan. 10, 2019
Such a wonderful experience, very well knowledgeable representative, you feel like you can trust them! They take the time to make sure you understand everything and if you have any questions or concerns they are there to make sure everything is clear and your questions is answer perfectly.
Reviewed Jan. 10, 2019
The process was easy and everything was explained in details. I really appreciated the understanding of the staff. The staff called me promptly and was so respectful. I felt like I was on the same team but all of the work was being taken care of from a close friend or a family member.
Reviewed Jan. 10, 2019
Just want to thank all does who were involved with the process. Hopefully, this will be my first step in relieving my debt. The process was clear and everything was explained to me. Curtis was very helpful in making this difficult decision.
Reviewed Jan. 10, 2019
Tangela & Brandon were both helpful and professional. Although, Tangela was a bit more patient. Overall it was a good experience. It does seem to take a while to enroll, but maybe that is me being impatient.
Reviewed Jan. 10, 2019
Steven ** was very helpful and answered all of my questions. These answers helped to guide me through the debt relief process. I experience with NDR has been very positive so far. Thank you Steven and NDR for your assistance!
Reviewed Jan. 10, 2019
My experience with the staff was terrific. Very professional, had humor and were kind. It is difficult to make the call for help and both gentlemen put me at ease. I feel better already. I wrote a separate email about Atif to his direct supervisor.
Reviewed Jan. 10, 2019
The staff were very professional and knowledgeable. They made sure they covered every detail of the process and put the client first. They are very easy to talk to and are always opened to hear what the client has in mind or if there are others ways to help the client achieve their goals. It is my first experience with Nat. Debt Relief program and will gladly recommend to anyone who finds themselves in a difficult financial situation.
Reviewed Jan. 10, 2019
My call was very thorough & the woman helping me was extremely kind and willing to answer any questions. She made sure that I fully understood everything and she took her time with me. I am very happy with the customer service at NDR.
Reviewed Jan. 10, 2019
It was quick easy process. I really enjoyed that I was able to communicate via email. It was nice not having to talk to someone. I’m a visual learner and that helped with that. I would recommend this program to other with debt issues.
Reviewed Jan. 10, 2019
I found complete kindnesses from ALL people who I came in contact with! Their patience and understanding plus their knowledge and willingness to explain their product was unlike ANY I had experienced before. I would like to thank Lindsay and Shanika especially for their kindness and compassion in making my “asking for help”, which is HARD for me, an easier and painless process!
Reviewed Jan. 10, 2019
Everyone I spoke with was so professional and helpful. It's a big relief that I can trust you all to help us take care of our debt. All my questions were answered promptly and the entire program was very well explained. I'm glad there are programs like there out there that will take clients with poor credit and help us rebuild our financial histories.
Reviewed Jan. 10, 2019
Adrian and Vanessa was very helpful and answered most of my questions i had. They was very accurate and explained the whole program perfectly. Would recommend to a family member and friend if ever needed. Also, my first time ever doing this I have confident that this program will help me moving forward for myself and future plans. Thank you kindly, will contact NDR for any other questions I might have moving forward.
Reviewed Jan. 10, 2019
I found every person I dealt with was very professional, and very informative. I felt really nervous taking this step and they all made me feel so comfortable. I really appreciate everything they did for me and look forward to working with them.
Reviewed Jan. 10, 2019
Very clear about the program and very helpful answering my questions. Great customer services. Took me step by step over the contract and all documentation, they made sure I understood everything about this program by answering my questions and explain everything in detail along with letting me know what are the expectations and how they will negotiate with my creditors, gave me tips on how to handle creditor communications and what actions shall I take if anything escalated with a creditor.
Reviewed Jan. 10, 2019
I have had a very good experience, with thorough presentation of the program. I'm very grateful I was accepted in this program. All my questions were answered and the response time was great. I look forward to getting my credit back together.
Reviewed Jan. 10, 2019
Very helpful and informative. My only complaint is the representatives talk too fast. It's hard to keep up with what they are saying thus difficult in understanding everything fully. However, when I asked questions, they were very eager to answer and give me feedback on my understanding.
Brenda, thanks for letting us know what your experience has been like. We apologize that it didn't go as smoothly as you may have liked. Moving forward, please don't be shy about letting any of our agents know if you're having problems understanding them. We all want you to be successful, and we're more than happy to slow things down for you if you need.
Reviewed Jan. 10, 2019
Everyone was very helpful from the start. Quick response times, without feeling overwhelmed. Seemed interested in my long term goals of being debt free, and also wanting to help me get there. I look forward to working with this team, and would recommend. Best monthly price given as well.
Reviewed Jan. 10, 2019
As soon as you sign in for consultation on the website you get a response quickly and you get a real response about your concerns. You feel relief even before you sign the contract and I hope I never regret it.
Reviewed Jan. 10, 2019
Representatives are extremely friendly and thorough. Was nervous to proceed but their confidence helped me assure I can succeed in becoming debt free. It will be a process but not longer than my expected process doing this on my own. Thank you team for your help.
Reviewed Jan. 10, 2019
I felt everyone was great. They made me feel much better knowing I'm not alone. I actually feel like the is an end to my debts. I would recommend this company thus far. They explained the whole process in depth and understand all this fine print. Everyone from beginning to the end was just wonderful. Thanks for making this process easier than I ever imagined.
Reviewed Jan. 10, 2019
Just recently started with this company, they were very thorough and upfront. They helped me through the entire process and made sure I understood each part of the program and that I comfortable with my plan. The initial process was very quick and the payment plan perfect for my budget. Anytime I emailed or called I always received excellent customer service and timely responses on all of my questions. I would highly recommend this company.
Reviewed Jan. 10, 2019
The people that I have spoke with in regards to applying for the NDR program have been incredibly helpful and respectful. They always made sure I was understanding of how everything worked, and that I got the best results possible.
Reviewed Jan. 10, 2019
Although I am just getting started with the process of debt relief, I am hopeful that I have made the right choice. I feel supported and confident with the people who I have been in contact with at this point. I am hopeful that this will be a step in the right direction for myself and my family.
Reviewed Jan. 10, 2019
I cannot say enough good things about this manager! After 8 very long, frustrating months of getting nowhere with other customer service reps & managers, making multiple phone calls with no advancement to show from it & eventually losing our ability to bank with HVFCU which we have been with for over 10 years, finally in November 2018 during another frustrating phone call to find out why this account still hadn’t been touched at all, I had the pleasure of being transferred to Ola.
He was able to get the one thing done that I had been asking from day 1 with this program! He got the negotiations rolling with HVFCU & we had a settlement offer within a few weeks. Not only was he born professional & understand, he was caring of my situation & he stayed on top of it. He personally contacted me back to give me updates until it was finally in the stages of waiting on an approval. Thank you SO much Ola! You are a life saver! I utterly believe that, had it not been for you, this account still wouldn’t have been touched & I would have been starting from square one somewhere else by now. Thank you again for your help.
April, we're so glad that Ola was able to help resolve this issue, especially after having tried to reach a resolution for such a long time. Thank you for recognizing him and the lengths he went to in order to make your experience top-notch. We will also make sure to recognize him and his efforts here as well.
Reviewed Jan. 10, 2019
I knew nothing about Debt Consolidation when I started the application, but Eric, the young man who was assigned to me, explained everything very well. If I had questions, he explained them and made sure I understood the answers, before we continued to the next part. He made something that could have been very anxious for me very easy instead. If all their employees are as good as Eric, then it’s easy to see why they have a number one rating.
Mary, thank you for taking the time to leave feedback and to recognize the specialist who helped you. We will make sure to recognize him as well. We want you to succeed while in the program, so please don't hesitate to reach out with any questions or to review your account.
Reviewed Jan. 10, 2019
Eric ** was a huge help and very informative with everything National Debt Relief was about. Just upfront with everything. Even the welcome call they were generous. I have so much confident now, I was lost scared what would happen, finally I was brave enough to make that call. Glad I did.
Reviewed Jan. 10, 2019
I had a great experience with getting help from Charles **. I am out of work due to an injury and was getting behind on my payments of all credit cards and I was assisted and was treated greatly on how to go about getting help before it was too late. I can say Thank You for all the help I received.
Reviewed Jan. 10, 2019
I thank them for the opportunity in helping me to become debt free. They were very helpful, knowledgeable, understanding of my situation. This was one of the best and rightfully calls that I could have ever made in dealing with my finances.
Reviewed Jan. 10, 2019
I am very pleased with the service and help with filling out the forms and look forward to working with National Debt Relief. I am hopeful that I will see an increase in my credit score in a couple years.
Reviewed Jan. 10, 2019
I would like to Thank Angelica ** for the time she took to explain the program to me, she never rush through it, nor did she ignore my question. Angelica was very considerate of my position and hardship. Thanks to Gavery ** who handle my welcome call. He was as patient with me. Thank You! National Debt Relief.
Reviewed Jan. 10, 2019
It's very easy to enroll in the National Debt Relief program. I've dealt with them mostly on the internet and when I've called them, their reps have been very cordial and nice. The cost of the program is good and they've been very helpful. I'm a year in and they've been doing a good job in settling with the debtors.
Reviewed Jan. 9, 2019
I thought Daniel ** was extremely nice and explained everything well. The success welcome caller Angel was very nice also, at time she talked pretty fast but was extremely nice also. I was extremely grateful that you were able to extend our payment plan a few extra months.
Reviewed Jan. 9, 2019
So far I've only signed up for the program and have not yet made a payment, however I was impressed with the two people helping me. They made sure I understood the fine details and did not try to skirt around uncomfortable questions. I look forward to working with NDR.
Reviewed Jan. 9, 2019
I can't say enough about your company. Some of the best customer service there is. Polite, considerate, professional staff. Honor doing business with you! Folks I talked with really were knowledgeable and polite. Your whole program makes for a better world for sure!
Reviewed Jan. 9, 2019
Debt relief associates were very professional and knowledgeable. They were very helpful in a very stressful time. They explained everything in detail and was always willing to answer any questions. I would definitely recommend them to others. I know it will be a long process but they will be there to assist in any way.
Reviewed Jan. 9, 2019
So far so good, just started the program and I feel confident with their services. Great customer service and they explain things clearly so I know what to expect. Adrian ** the mvp. So glad to have done this instead of filing for bankruptcy.
Reviewed Jan. 9, 2019
Been trying to resolve my debt issue for a while and finally found something, couldn’t be more pleased with how things are going so far! I’m hoping to get back on my feet and not get in a position to have to come here again but if I absolutely had to I wouldn’t go anywhere else.
Reviewed Jan. 9, 2019
When speaking with Kirk and a rep from the Success Team, they were extremely kind and guided me through every step I needed to take to get my process of being debt free started quickly and painlessly. Thank you for the one on one attention.
Reviewed Jan. 9, 2019
The team was very helpful through the entire process as it is very much against what I have believed to be done with regards to paying my bills and creditors. Very stressful, however, I know that this is the right way to go.
Reviewed Jan. 9, 2019
I have had a great experience working through this process. There is a lot of information to understand in order to feel safe and fully commit. When I realized that the creditors would not be getting paid right away and the nature of how it all works, I felt anxious. However, after expressing and clarifying my concerns, the representatives that worked with me were patient and thorough in assuring me of what to expect and how to handle my creditors.
Reviewed Jan. 9, 2019
Awesome, fast and easy. Very nice. Help you to understand everything and helped me fulfill my dreams of being debt free. Seemed liked they cared. Made sure I had no questions. They seemed to really want to help me and inform me of all options possible.
Reviewed Jan. 9, 2019
Both of the representatives I spoke to were very helpful and knowledgeable. I'm looking forward to finally being out of this crushing debt. This is new to me and some of it seems scary, but I am happy to be on the path to attaining my financial freedom again.
Reviewed Jan. 9, 2019
Mike was very nice job and he did his job good and I would recommend this to anyone because this is an awesome plan that will take the weight off of your shoulders. This was best thing I did and I am glad I did it.
Reviewed Jan. 9, 2019
The people that I worked with did an excellent job in explaining to me the required steps being taken with great patience. It was a relief that my worsening financial situation was to be resolved without using the bankruptcy route. I would recommend them to anyone.
Reviewed Jan. 9, 2019
The information was good but the agent talked too fast and was hard to understand. I will be interested in viewing the online account. I know I will have more questions when setting up my new savings account.
Reviewed Jan. 9, 2019
I am knew to National Debt Relief but I am feeling confident that they will be very successful. So far very professional and very understanding. All parties I talk to had the same conversation, helping me out of DEBT. Looking forward to completing all agreements.
Reviewed Jan. 9, 2019
My experience was as positive as it could be. In difficult times like these it is hard to feel good about any choice. I was treated with respect and care. Follow was great and attentive. I am very pleased so far. I hope to look back one year from now and still feel like I made a good choice.
Reviewed Jan. 9, 2019
I never felt judged or anything negative. I was treated with the utmost respect and made to feel like I wasn’t alone in all the craziness!! I am very excited and finally feel there may be a light at the end of the tunnel!! Thank you for the kindness and help National Debt Relief.
Reviewed Jan. 9, 2019
They told me everything I needed to know about the program, the positive and the negative effects it could have and answered all my questions without hesitation and knew what they was talking about. I enjoyed the experience of talking to these two professionals.
Reviewed Jan. 9, 2019
Very courteous and professional. Answered every question I had, it really gave me a sense of ease. I'm glad to know that this company was able to help me out in the financial situation I was in, it was a blessing.
Reviewed Jan. 9, 2019
Both of the individuals I spoke with were professional and helpful. They were able to answer my questions and provide detailed information. They responded in a timely manner and walked me through the process. I am excited to continue to work with National Debt Relief to improve my financial situation.
Reviewed Jan. 9, 2019
Both people I spoke to were very very helpful and knowledgeable about all of my concerns and questions. Justin ** was so super nice and helpful. The people I spoke with explained the legality of the program and what to expect in the future, as well as what to do if a debtor contacts me or brings legal action upon my debt.
Reviewed Jan. 9, 2019
Helpful and informative. Answered all my questions and very easy to sign up. Looking forward to being debt free and I'm sure that they will get me there. I feel confident that this is the best choice. Michael was very kind and made me feel at ease with my decision.
Reviewed Jan. 9, 2019
I had a great experience with the first representative Al and with the following rep with the welcome call. They were excellent and very informative about the program and what’s coming up next with the program and very helpful with any questions that I had.
Reviewed Jan. 9, 2019
After my divorce I got nothing and had to start over. I am now trying to pay off everything so that I can stop renting and buy a house again for me and my son. And I just want to say thank you to Gary ** who helped me out. He was great.
Reviewed Jan. 9, 2019
Everyone I have spoken to has been very kind, empathetic and knowledgeable. Erik ** is my counselor, and made me feel that I have someone in my corner. The human element of Customer is the most important, when people are experiencing huge problems they have never faced before. Kudos!
Reviewed Jan. 9, 2019
All the NDR reps were great and very helpful not only in guiding me through the process but in listening to my individual issues. They definitely helped me make an informed decision to enter the program. I look forward to working with you and starting a new chapter in my life.
Reviewed Jan. 9, 2019
Everything was done in a proper manner and all questions were answered with answers I could understand. I give him an A+. I would recommend this company to others for getting out of credit card debt or any other debt.
Reviewed Jan. 9, 2019
So far every question I have had been answered. We will see what happens as time goes by. Looking forward to getting things started. Welcome call cleared up some things. Everyone I have talked to so far has been very helpful. We'll see what happens down the road. Have not used any of the tools yet.
Michael, thank you for taking the time to leave feedback. As a new client, you'll be unfamiliar with the process in general and we understand if you have concerns. Don't hesitate to contact us if you need anything clarified.
Reviewed Jan. 9, 2019
My husband and I just made the very tough decision to move forward with National Debt Relief. Debt settlement is a very scary thing but we did not qualify for debt consolidation. The staff has been very nice so far and we are excited to see what National Debt Relief can do to help us. We will review their performance further into the program.
Dawn, congratulations on taking this first step. We know that this process can be scary, especially if you've never done anything like this before. We're sure that as you spend time going through and learning the process, it will become more familiar and not as daunting. We expect you to have questions, and we encourage you to ask those questions. Our team is always happy to help in any way we can. Thank you for sharing your concerns with us today.
Reviewed Jan. 9, 2019
I appreciate the help that National Debt Relief is going to provide for me in becoming debt free. Moses ** was extremely personable and proficient in handling all the details of my debt situation. I am grateful that your company is available. Thank you!
Reviewed Jan. 9, 2019
From the minute I called, I felt like my financial concerns mattered and would be resolved appropriately. After hearing about the program, I felt completely comfortable and amazed how thorough everyone was when explaining everything. By the end of discussions, I felt like the stress had been lifted.
Reviewed Jan. 9, 2019
This was a very reasonable program and everyone was very helpful. People are easy to talk to and seemed to be very sincere and caring. The ease of being able to contact them later in the evening was nice. There was no need to interrupt me during my work day.
Beverly, we're happy to accommodate you however we can. Thanks for leaving feedback, and have a great day!
Reviewed Jan. 9, 2019
The ladies on the phone spoke very clearly and were very polite, the service is very fast, I got called right back when I first called to set it up and Lisa made it very easy for me to make the decision.
Reviewed Jan. 9, 2019
Helped with everything I needed and amazing service and fast. I'd give a 11/10 if I could. I was helped step by step and was able to get all my loans and credit taken care of in one location. Thank you guys so much.
Reviewed Jan. 9, 2019
My experience was fine. No problems to report. The wait for the phone to be answered was way too long. 15 to twenty minutes or so. Then I called back the first time was ten minutes. I hung up and called back and was placed on hold so that my info could be pulled up. I didn’t like that either, but the people who I spoke with made everything right.
Reviewed Jan. 9, 2019
Staff was very knowledgeable and took time to answer my questions. It was a very hard decision to make to get help, yet the two people that helped me seemed to care about the position I was in and assured me that I was not alone in this type of situation.
Reviewed Jan. 9, 2019
I was very impressed with the level of customer service that I received from Joel and Monique. There were both very clear and explained things thoroughly. I didn't feel judged and I was treated with respect and compassion which means a lot to me. Thank you for your assistance through a very difficult time.
Reviewed Jan. 9, 2019
For the first time in my life, I found myself in so much debt that I couldn't pay it, due to the fact that I used credit cards to fund my business office purchase and renovation. I didn't want to take bankruptcy, so I looked up debt relief companies. National had the best customer approval rating, and those ratings were correct. My experience so far has been wonderful.
Linda, congratulations on starting your journey towards being debt-free! We understand all too well how unpredictable life can sometimes be. We think you made the right choice to take charge of your situation and take definitive steps toward improving it. Thank you for taking the time to share your story with us and please reach out with any questions or concerns.
Reviewed Jan. 9, 2019
Josh made the enrollment process very easy to understand; due to his patient to answer questions as they came up. He was thorough, informative, and from all appearance, very forthcoming in providing honest and details answer to my concerns. Josh made me feel that my situation is very hopeful and if I do my part then National Debt Relief will give me a second chance at being debt free and eventually rebuilding my credit. I prayed and thought long and hard before I made this call for assistance in getting out of debt in this manner; Josh made me feel that I made the right decision without making me feel guilty about getting myself in this situation. I look forward to getting started and getting it done.
Reviewed Jan. 9, 2019
Debt in general can stress you out, but being in debt that seems you will never get out of is a weight no one is ready to deal with. National Debt Relief was thorough and just honest with the whole process. I have a shortened time frame now that will allow me to get out of this hole I am in and still be able to enjoy life! I was at a point where I thought it wasn't possible. So glad that I made the call to NDR. I will never get myself into this situation again!!!
Reviewed Jan. 9, 2019
I was deep in debt, so I decided to go with National Debt Relief to help me out. So far, they've been friendly and knowledgeable and they've helped me out a lot. They made me pay less than what I was usually paying. They also keep track of all the payments that I have and notify me when an agreement is made.
Reviewed Jan. 9, 2019
I lost my wife and then a couple of years went by and I was still going to grievance counseling for that. I met another young lady who lost her husband and we hit it off. We had a lot in common and we didn’t want to go through life alone so, we decided to get married and live together. Prior to that, I was single for a couple of years, so I had a lot of bills that I needed to consolidate in order to get married. She has two kids and so, I was gonna need more money than what I was making per month to make it survive.
I went on the internet and researched debt consolidation places. National Debt Relief was one of them that came up. They were the first one I called and I was so happy with the answers I got from them. I did some checking on the BBB. NDR had some replies from past clients that they had and I read all of that. They also had good reviews which made me decide to not look any further and I went with them. We decided that it would be in my best interest to consolidate my stuff because my payments were so high at that time which was at $900 a month. They saved me $650 a month by paying them $375 and I thought that it would work because that was exactly what I needed to give myself some breathing room to make it month to month with my bills.
Everybody that I worked with so far has been upfront, has answers to everything and straightforward which was what I liked about them. Every time they contacted one of my creditors, they made sure they emailed me and asked me if I want to settle for whatever they decided. They’ve done a great job on that so, I haven't had any issues with that. Everything has worked out so far so, I've been happy with them. NDR charges you any time you call and consolidate with them but it's such a small fee so, it doesn’t really matter. I had questions and concerns and they gave me the answers. They were truthful about it and they didn’t misled me, so I was more than happy to pay them the fee that they charged me. So, I have no problem with that at all. The experience with National Debt Relief has been good so far and I’m glad I went with them. One account has been completely paid for. They are working on the other two.
I've talked to a couple of people that were thinking about bankruptcy. I told them what I did and they’re thinking about doing it themselves. I told them what the benefit is doing it the way I did it over bankruptcy, and how it stays on your credit for 7 to 10 years, and how this would fall off once you get it paid off. It took a hit on my credit score but they told me that was gonna happen and it did. I went from 600 way down to 105. I was down to 495 but I talked to people and they guided me and gave me the directions on how to repair my credit. They said I would slowly see it start climbing back up, which it has. I'm up to 585 again, which has been pretty good. I climbed a lot faster than I thought I was gonna climb so, I told friends of mine that NDR would be their better bet than bankruptcy.
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