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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 137 Reviews 26835 - 27035
    Verified purchase
    StaffTransparency

    Reviewed Jan. 31, 2019

    All Representatives were extremely helpful and friendly. They were very informative and communicated effectively. They answered all of my questions and informed me that if I had further questions I could contact them.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    This was a surprisingly pleasant experience. My rep was very kind and patient with me and very upfront and descriptive of what I could expect from this program. He was never pushy or rude nor did he try to get me to do anything that I didn't want to. He simply listened to me and then used that information to guide me to my best options. I will recommend your company to anyone I know that is ever in my situation and needs help!

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    Customer ServiceProcess

    Reviewed Jan. 31, 2019

    The process was completed professionally and in a timely manner. All questions were answered from the initial signing up all the way through the welcome call after the paperwork was completed. All concerns were covered during setting up the program.

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    Customer ServiceStaffProcess

    Reviewed Jan. 31, 2019

    The customer service was fantastic and friendly. This is an overwhelming process. A life changing one. The people at National Debt Relief made me feel at ease and helped me know I was making the right decision for myself and ultimately for my financial future.

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    National Debt Relief
    Response from National Debt Relief

    Nicholas, thank you for sharing your story with us. We know how intimidating this process can be but we'll be here to help you through it. Please let us know if you have any other concerns we may be able to address.

    Verified purchase
    StaffProcess

    Reviewed Jan. 31, 2019

    I was very satisfied with the experience with the program. I was a little worried about doing this because I didn't think I would be accepted. The people I talked to were very nice and help me understand what the program was all about and how it work.

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    Verified purchase
    Staff

    Reviewed Jan. 31, 2019

    The 2 staff members I spoke with were very professional and courteous. It made the unsettling experience much easier and took a lot of anxiety off my mind. I was forced to retire at 62 due to injury which took 4 years off my expected time to recover from the debts as I am/was an ICU Nurse and made pretty good money. Am grateful that there are companies like NDR to help those like me get back on my feet.

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    StaffProcessTransparency

    Reviewed Jan. 31, 2019

    Everything was an extremely smooth process - all associates were extremely friendly and super helpful! Felt very confident in the services that your company was offering me - I am so happy to have made the choice to go with you! Always a positive experience and they explain everything very clearly and throughout the entire sign up process.

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    National Debt Relief
    Response from National Debt Relief

    Tara, glad to hear the process went so well for you! Thanks for taking the time to let us know.

    Verified purchase
    StaffProcess

    Reviewed Jan. 31, 2019

    Erica helped set me up with the program and reviewed all the details with me. Karen did my Welcome Call. Both agents were extremely professional and friendly. They made me feel like I was in great hands, when I was pretty nervous to even begin this process because I didn't know anything about it. I can't thank you enough for your assistance and genuine condolences during this difficult time for me and my family.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    Customer service very knowledgeable and helpful. Reactions to my credit situation was quick. They took time explaining everything to me. Customer service was very patient. Understood my needs and helped me choose the best options me. Looking forward to seeing great results in a matter of days.

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    Verified purchase
    Transparency

    Reviewed Jan. 31, 2019

    I was given clear and accurate instructions on starting the program. I do appreciate the effort put into making sure all my questions are answered and that I can be secure in the assistance I am receiving in revitalizing my credit.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Jan. 31, 2019

    Everyone I dealt with was very patient and helpful. Dean helped me get over the first hurdle and Catalina was very patient and helpful walking me thru everything. Explaining any questions I had and calming my fears. Giving me the numbers and emails for any questions I have.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Jan. 31, 2019

    I just started with NDR and so far, I have been more than pleased with the experience. Sue was wonderful, so understanding and compassionate. I've already referred a family member because of my positive experience. I'm just starting out with the program but already feel relief. Everything was explained thoroughly each step of the way; I had no questions. Thank you so much!

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    Verified purchase
    Transparency

    Reviewed Jan. 31, 2019

    Yes I was happy with the service. However, found some of the repetition of documentation explanation rather annoying. The efficiency of completing the agreement and signature thereof was impressive. Thank you for making it easy and I believe it's now up to "the proof is in the pudding".

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    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 31, 2019

    I got good customer service help and answer about all my answers. I recommend Debt Relief program to all credit card victims to get out from debt and payment towards interest only. Commit with debt relief and start making payment towards your debt.

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    Verified purchase
    Staff

    Reviewed Jan. 31, 2019

    I just started but everyone been very nice and friendly. Keep up the good work and everything ever seem to understand. I don't have a problem yet but if something come up I'll let you guy hear about it. Thanks for help me through the debt problem.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Jan. 31, 2019

    I am VERY pleased with the clear explanations & help I've received from Debt Relief. I feel very confident in the program and am excited that I now see hope at the end of it. Also the two people I spoke with were very patient with me, very informative, & very kind. I've gone from feeling very hopeless to very hopeful. Thank you so much!!!

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    Verified purchase
    StaffProcess

    Reviewed Jan. 31, 2019

    Both representatives that I spoke to were friendly and informative. I did not feel any judgement about my situation, nor was there any pressure for me to enroll. They were very upfront with pros and cons of enrolling the program, making sure that we understood the risks and benefit. I felt supported throughout the application process and confident in my decision.

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    Verified purchase
    Staff

    Reviewed Jan. 31, 2019

    She did a great job at explaining everything that was going to happen and going to be done. The only problem I had was that I'm hearing impaired and she talked a little too fast and I had to ask a couple of times to repeat herself. Other than that everything else was great.

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    Verified purchase

    Reviewed Jan. 31, 2019

    Attempting to pay all of my debt in the time that was negotiated with NDR. I got myself in such a heavy debt in order to keep things moving like car expenses, medical expenses, caring for a sick parent, and other household expenses that kept piling up.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 31, 2019

    Everyone that helped me was very professional and they did an outstanding job. They explain things in details and let me know every situation that could come up. It is to bad that other companies are not like this one, where people are really nice and considerate.

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    National Debt Relief
    Response from National Debt Relief

    David, thank you for the kind words. We always try our best to accommodate everyone as much as possible. Thank you for leaving feedback today and don't hesitate to reach out should you have any questions or concerns.

    Verified purchase
    Staff

    Reviewed Jan. 31, 2019

    The person that I spoke with was very efficient, kind, and understanding. I would definitely recommend National Debt Relief to family and friends. I feel that this program will help me in my journey to become debt free. Thank you.

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    Verified purchase
    Staff

    Reviewed Jan. 31, 2019

    I would recommend your company. Based on experiences thus far. Very patient with me as I found and signed the documents. Also, patient and friendly with my husband, James. Monica made sure we understood to the best of her ability.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Jan. 31, 2019

    I don't get enough information from National Debt Relief. They should improve their communication. That's the only problem I have with them. I've been with them for about a year now and the payment plan was based on the monthly debt and not on what I had.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Jan. 31, 2019

    Both Clinton and Tamika made a complex situation very easy to understand and I welcome the opportunity to accept the challenge. Both Clinton and Tamika deserve recognition and reward for their excellent work. I am impressed with the straightforward and clear the program is in addition to the reviews on positive results. This program will deliver the results that are sure to be a useful part of my financial history.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    Great customer service by both employees. The amount of attention to detail was excellent, making sure the client understand the services they are receiving. They were always ready to answer any questions and provide guidance to the customer. I would highly recommend either one.

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    Verified purchase

    Reviewed Jan. 31, 2019

    Just need to make it through these 43 months and get the job done. I love that I’m getting this opportunity to get my debt solved. This is going to make my life a lot less stressful and I’m glad for this.

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    National Debt Relief
    Response from National Debt Relief

    Gabriel, just take it one day at a time, one month at a time, one deposit at a time. You'll get through it if you commit and keep your goal in sight and in mind. We will do our best to give you all the tools you need to succeed. Thank you for leaving a review today.

    Verified purchase
    Customer ServiceTransparency

    Reviewed Jan. 31, 2019

    Explain to me in detail and rules and my responsibility and answer my question. The payments were correct and was advised to contact Liberty if had problem with creditor and to GET them in mail. Thank you for good information today.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    From the outset, the initial call was very informative indeed, and the agent was courteous, professional and very helpful. Further, the subsequent welcome call was equally informative, and the agent too was quick and efficient. Excellent service on both counts!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    Vanessa ** was very helpful and kind over the phone. I had a lot of questions to ask. She was very patient with me. And believe me not all of the questions were smart ones. Thank you for doing what you do. God bless you and the company!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    Everyone has been friendly and very helpful. They were able to answer any questions that I had. They made me feel more at ease. I also liked that they walk you step by step. So far it's been a great experience. Thank you.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 31, 2019

    They have been really helpful, haven't started my program yet but I hope for great results. They will answer all your questions. If you do not understand, they will take the time to explain. They send emails so you can get accurate information.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 31, 2019

    The team members were very helpful in answering questions. They clearly communicated the information. I thought they were professional in their presentation of the material. All of the emails came as promised. The process went smoothly and quickly. I would recommend National Debt Relief to help with your debt solutions.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 31, 2019

    I spoke with three different employees. All three were very helpful and knowledgeable. I would definitely recommend this program to anyone in a debt situation. Very pleased. I am really looking forward to paying my debt off and moving forward with the program.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 31, 2019

    Both associates that I worked with were extremely helpful. Before any agreement was made or even considered, I was given a recommendation based on my specific circumstance. They were also happy to discuss other options and explain the pros and cons. Ultimately when a contract was drawn up, we went through it together word-for-word and discussed anything I was confused with. Before signing I was asked many times if I understood and to ask questions at any time.

    After signing up I spoke with another associate who confirmed my information and helped get me started on the online portal. She was very kind and easy to speak with. She too answered any and all questions I had without hesitation and also made sure that I knew exactly what I was enrolled in. So far I am extremely pleased and impressed with National Debt Relief. I look forward to taking care of my debt and working with the NDR team.

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    National Debt Relief
    Response from National Debt Relief

    Zachary, thank you for sharing your experience with us today. We're glad to hear that things went so smoothly for you. We look forward to hearing more from you in the coming months!

    Verified purchase
    Staff

    Reviewed Jan. 31, 2019

    Everyone has been extremely helpful and answered all my questions. I look forward to a great business relationship. I am delighted to have chosen National Debt Relief. I did not realize it was so involved, but am grateful and feel I chose the right company.

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    National Debt Relief
    Response from National Debt Relief

    Nancy, we look forward to working with you as well. The process only seems complicated because it's new to you. Once you become more familiar with it, it won't seem so intimidating. Please reach out if you have any questions.

    Verified purchase
    StaffProcessTransparency

    Reviewed Jan. 30, 2019

    I was very happy with the service given to me by the help and support I received. They were courteous and explained the program fully, answering all of my questions. I would recommend this program to anyone who is looking for help in getting out of debt.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Jan. 30, 2019

    NDR was very informative of helping me to understand their services. They provide a great service to help people in a position like I am to alleviate their debt. I was very happy and pleased at how easy the process was and their quick response time.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 30, 2019

    Everything was fast, efficient and my representative was always available. They were able to help me and walk me through the entire process. They were able to help me on my schedule. Anytime something was going to take more time they let me know and they were spot on.

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    Verified purchase
    Staff

    Reviewed Jan. 30, 2019

    I want to thank National Debt Relief for the excellent service and assistance that was given to me. I found out about National Debt Relief from the television ad and also received mail. The staffs were kind and helpful in knowing about the information.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Jan. 30, 2019

    The initial call and discussion with Michael ** was excellent. Explained everything in detail, answered questions and was a pleasure to deal with. He was very professional. The Welcome call experience was another story. I could not understand the first caller and she was not capable of answering my questions. The second attempt wasn't much better. She speed read through her obviously scripted routine.

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    National Debt Relief
    Response from National Debt Relief
    Hello David,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

    Verified purchase

    Reviewed Jan. 30, 2019

    So happy with the service Anthony ** & Jeannie provided, I look forward to working with National Debt Relief! Thank You for your help today. The ease of completing this process was done mostly on my phone today, with some use of my laptop, also glad I was able to download contract agreements on my phone as well! I was skeptical for a long time to tackle this issue, but after talking with Anthony he gave me hope financial freedom. Again thank you NDR???

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    Verified purchase
    Staff

    Reviewed Jan. 30, 2019

    Jonathan was very thorough and answered all of my many questions confidently and informatively. I’m hopeful and relieved to come out from under the weight of these debts. Looking forward to getting back on track and being able to save again. Thank you!

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 30, 2019

    Very good at giving clear information to their customers. Anthony ** was kind and patient. He provided many information and walked me through the process. I feel very confident with the help of NDR I will be debt free! Customer service was the best and help me with understand the process through the phone.

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    Verified purchase
    Staff

    Reviewed Jan. 30, 2019

    Both Brian and Keith helped tremendously, and made me feel secure to go through National Debt Relief. They answered all my questions and were very patient with me. This was my first time going through something like this and very happy with the service they both provided.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 30, 2019

    I am extremely happy with all of the representatives I spoke with at NDR! They were very knowledgeable and compassionate. They ensured that the process went smoothly for me. I was able to have all questions answered, and they allowed me to reiterate what they had advised me with respect to their service.

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    Verified purchase
    Transparency

    Reviewed Jan. 30, 2019

    Overall I am very happy with the help I received today to help get out of debt. And I will be happy to recommend people to this service in the near future. Everyone was very clear and helpful along with being honest.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 30, 2019

    Very professional and informative. Everything was explained clearly. All options were given and explained. Would certainly recommend to anyone needing this type of service. Both agents we spoke with were very prompt in answering any questions and, getting back to us. A top-notch company with the best service.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 30, 2019

    I was especially impressed with the Certified Debt Specialist that assisted me on completing the application and going through the agreement. She was very well informed on the process and was able to provide me with the information that I needed. Thank you.

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    Verified purchase
    Staff

    Reviewed Jan. 30, 2019

    To whom it may concern; the 2 company representatives that I spoke with were very knowledgeable about all matters concerning the process of being debt free and helping in the matter of proceeding to achieve that goal. Their names were Bill ** and Karen ** left a very good impression for the company and the service it will perform. Thank you!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Jan. 30, 2019

    Assistance in enrollment and follow up with customer service - Both agents helped me greatly! I was worried about the legitimacy and efficacy of the program, but after losing a substantial income and being permanently disabled, this may be my only alternative to become solvent again. The staff was kind, patient, very clear and very intelligent.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 30, 2019

    I received a lot of offers to consolidate loans and credit cards, but the only team that I felt truly cared about me and my particular circumstances, was National Debt Relief. My initial call was with Mark and he made me feel like he truly cared about me personally. Highly recommend NDR for anyone looking to find debt relief.

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    National Debt Relief
    Response from National Debt Relief

    Suzanne, thank you for the kind words. We really try to make every one of our clients feel like a part of the family and not just another number. We really appreciate your leaving a review today and we can't wait to work with you to resolve the remainder of your debt.

    Verified purchase
    StaffProcessTransparency

    Reviewed Jan. 30, 2019

    I felt that they were extremely empathetic and supportive! They listened and provided all the necessary steps to become successful in this program. They helped talk me through my nervousness and explained in great detail how I could become debt free.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 30, 2019

    Gilbert ** was knowledgeable and prompt in explaining/initiating my program enrollment. He made me feel very comfortable and less intimidated by the process. He thoroughly went step by step and made it easy for me to understand exactly what the program consisted of.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Jan. 30, 2019

    Both Roy and Evelyn were very helpful in working through the process. Friendly, considerate, explained everything very well in terms that I could understand. I would refer friends and family if the need were to arise in their future. I thank them for their assistance.

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    Verified purchase
    Staff

    Reviewed Jan. 30, 2019

    The experience was quick and very easy and I felt like the person actually listened to me and my concerns. It was a relief that I could qualify and not have to worry so much about money. Now I can get on with my life and maybe even save money for my daughter's college.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 30, 2019

    Everyone involved with the process of helping me become financially free of debt was extremely helpful and knowledgeable on the task at hand. I truly appreciate the help given to me at this time of great sadness in my life.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 30, 2019

    I found National Debt Relief by inquiring another company. I filled out the form and online and the response was quick and the representative was friendly and eager to help. Crystal was great helping me get approved. There was a follow up welcome call and he was nice as well making sure you understood all that was going to happen and that they were there for you and to help along the way and they were just a call away. I'm excited to begin my journey to Debt freedom.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 30, 2019

    I did not have any trouble or any questions about getting started with the National Debt Relief program. They were very helpful and very informative about their services and how they were going to help me get debt free. I will be saving money every month, and when all of this is done, I will finally be out of credit card debt. So far, all of my experiences with this company have been great. I hope I still feel the same way while I am completing the program.

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    Verified purchase

    Reviewed Jan. 30, 2019

    From the beginning, everyone was very friendly and easy to follow. I felt confident with every call that I was making the right decision for both my family and I. I am excited to start this program and become debt free!

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    Verified purchase
    StaffProcessTransparency

    Reviewed Jan. 30, 2019

    I was very pleased with the professional manner in which I was treated. Analissa and Andrew were respectful and supportive of my financial situation. The program was very clearly explained to me and all of my questions were answered. I would highly recommend the National Debt Relief program.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Jan. 30, 2019

    Thank you! My first contact with your company was with a guy named Steven **. Steven with a "v". I listen and talk to people (many) for a living and he was pretty phenomenal. His knowledge was outstanding and extremely informative. What I appreciated most however, was his transparency, honesty and supportive demeanor throughout my entire experience with this process. Those qualities and his ability to communicate and express them openly was what led me to choose your company over others. Very rare. Very cool. The follow up call with your support team was also a delightful experience. I look forward to this adventure with National Debt Relief. Relief. It's such a great phenomenon. And smiling. Both of those were made possible because of your team. Si Belle (so, beautiful). Mortals Unite!

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    National Debt Relief
    Response from National Debt Relief

    Tammera, thank you for taking the time to leave a review today. We're thrilled to hear about your experience and we've made sure to recognize Steven for his efforts. Welcome to the National Debt Relief family and we look forward to hearing more from you.

    Verified purchase
    Staff

    Reviewed Jan. 30, 2019

    My experience was great, I was treated with great respect. Harry was very understanding when I told him what I had been going through just losing my mom and my dad been in the hospital for about a month and half just got out and my cousin just lost her mom my aunt and she just works at Walmart. Her car got reposed and house was behind and I paid it for her and it got me behind but I couldn't see her lose everything.

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    Verified purchase
    Staff

    Reviewed Jan. 30, 2019

    My experience with National Debt Relief was both easy and simple. The people I spoke with were caring and very helpful. I know I can reach out to them with any concerns. I would highly recommend National Debt Relief to anyone struggling with debt. Very happy I reached out.

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    Verified purchase
    Staff

    Reviewed Jan. 30, 2019

    The lady I talked with on 1/29 was very informs table. Don't remember the lady's name. She was very nice and information positive. She just talks fast. But very knowledgeable. The male we spoke with on 1/28 was very informative and knowledgeable. And knew the information right away when we asked questions.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Jan. 30, 2019

    I worked with Michelle ** and David ** and both were incredibly kind, knowledgeable, and understanding of what I was going through. The process was quick and easy but still thoroughly explained to me. I have full confidence in the service they provide and am eager for my new life without debt!

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    Verified purchase
    Staff

    Reviewed Jan. 30, 2019

    Everyone was so nice as to help with my debt problems. Really hope it turns out to be the right thing to do. I have never done a thing such as this but I am looking forward to being out of debt in 33 months.

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    Verified purchase
    Staff

    Reviewed Jan. 30, 2019

    Extremely knowledgeable and very helpful. Whenever I spoke to someone they knew all the details without hesitation. Also dealt in a very professional manner and made me feel as though I was being helped and not judged which was a blessing in such a hard situation to deal with. Excited to start seeing results.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 30, 2019

    It was a great experience having able to have somebody help you on the process on consolidating our debt. Ms ** made it easy for me in explaining and walking through the whole process. She was very patient and knowledgeable. Overall the team is very welcoming and helpful. Thank You.

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    StaffProcess

    Reviewed Jan. 30, 2019

    I was nervous to take this step. Atif helped me clearly understand the process and I could tell he had my best interest in mind. I’m happy I made the decision to move forward with this program. I have had one other interaction with customer support and the person was very friendly and made me feel more confident in this service.

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    Customer ServiceStaffProcess

    Reviewed Jan. 30, 2019

    I want to thank you for your sympathy for my situation and patience through this process. Your team is very knowledgeable and truly want to help those who are struggling to get out of crippling debt. Customer service 10/10! Thank you for making the process easy and efficient.

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    StaffProcessTransparency

    Reviewed Jan. 30, 2019

    The people that assisted/helped with the process are very accommodating and cordial. I understood all the pros and cons of the program. All the items were explained clearly and all my concerns were answered. I will definitely recommend it with a friend.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 30, 2019

    When dealing with National Debt Relief everyone was friendly and walked me thru every step and made sure my needs were met. I now see an end to my debt and feel some relief from some of the stress that was building up.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 30, 2019

    Very polite patient and informative. Made sure I understood everything. Answered all my questions. Made sure to help me through all the steps. Took their time with me. A very scary thing to do but they made me feel at ease. I would recommend anyone needing help with the mess they got their self in.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed Jan. 30, 2019

    Ari and Iris were honest and straight forward yet very polite in explaining the entire process. I was a little skeptical of debt management programs but through their great customer service and transparency, I'm more than sure that I've chosen the best option and company.

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    Process

    Reviewed Jan. 30, 2019

    The process was extremely easy and fast! I would recommend to others. I was nervous to start the process, but they answered all my questions and took their time explaining every detail to me. I give five stars, no complaints!

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    PriceStaff

    Reviewed Jan. 30, 2019

    After a scam cost me all my money in November and I had to suspend my NDR program, I restarted it today. Both the rep who signed me up and the Welcome Call rep were excellent at what they did. My only negative is the Welcome Call rep talked a little too fast. Also, I cannot find an "Order Number" or NDR account number anywhere in the agreement.

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    Response from National Debt Relief

    Marshall, we're sorry to hear that you suffered a setback but we're glad that you're back with us and that you're ready to continue the rest of your program. Please let us know if there are any tools we can give you to help make the process smoother.

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    Staff

    Reviewed Jan. 30, 2019

    The Welcome Call was well delivered by your C.S. Rep. She was very pleasant and easy to talk to. She Represented the Company well and made me feel secure in using your company to resolve my financial hardship.

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    Customer ServicePrice

    Reviewed Jan. 30, 2019

    I reached out to National Debt Relief because I want to get rid of my debt. My ex-wife used them as well. The enrollment process was quick and easy. I spoke to somebody and the process was partially online. However, I am not too happy at the moment. It seems like the process the settlement is dragging on. I'm frustrated with the constant phone calls from creditors. NDR has taken care of only two out of six accounts. It’s taking forever. They say it’s three to four months, but instead I'm up to six months now. They give you an account to watch, to see what’s working and what’s not. So far, they haven't started since before Christmas. I figured they had start settling things out, but they haven't. The cost is really minimal at the moment, but I don’t mind the cost. If they do stuff quicker, it would be understandable.

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    Response from National Debt Relief
    Hello Anthony,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.

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    PriceStaff

    Reviewed Jan. 30, 2019

    I needed help with my credit card debt. It was too much. We did a bunch of research online and National Debt Relief seemed like they were reputable and so I got their services. Ever since I started working with them I have been feeling that we would be getting out of debt. It's been great. Everything they've told me they'd do, they've done. They’ve already settled the debt on two cards for substantially lower than I thought, and they’re working on the other one starting now. They talk you through everything and their reps have been very knowledgeable and helpful. However, it will be good if they have an app where you can check your updates instead of doing that by going to a website. They were also a little aggressive on the payment plan. I would have liked it to be cheaper, but they got it done with the hole that I got myself into so I had to go with what they were suggesting.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 29, 2019

    Wonderful service. Went over every step to the detail, answer all question and overall perfect. Got exactly what I needed to get done. Very helpful employee! He explain everything to my understanding and I like to thank him for my help.

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    Staff

    Reviewed Jan. 29, 2019

    When talking with your staff, everyone was so polite and very informing. I would recommend National Debt Relief to anyone that needs help. Thank you so much for Peace of mind. I maybe able to sleep at night and not worry so much. Thank You again.

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    StaffProcess

    Reviewed Jan. 29, 2019

    I spoke with Gabrie today. He was very professional and well spoken; I especially appreciated his disposition and willingness to help because I am hearing impaired - he thanked me for telling him and offered to slow down so I could understand him without difficulty. He was very explicit as he described the program and answered any of my questions. I am very satisfied with your service and would recommend others in need of financial help.

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    StaffProcessTransparency

    Reviewed Jan. 29, 2019

    Both representatives were very helpful and well mannered. Helped in every aspect and explained in detail the help I could get using NDR. Also helped me understand the benefits after using the program like the free credit help after completion of program.

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    StaffTransparency

    Reviewed Jan. 29, 2019

    I am always scared to do this but Gary ** eased my fears and made me feel better. My welcome service rep was also very helpful and explained all the nuances. I am very grateful that there is a solution.

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    Staff

    Reviewed Jan. 29, 2019

    The entire team that I have spoken with and dealt with so far having been wonderful. So far, it has been a very positive experience and it has made me like I was back in control of my finances again.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2019

    The Welcome Call I received was faster than I thought it would be. The person I spoke with was helpful and friendly. I would recommend to a friend, at this point. Thank you very much for your help. Thanks.

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    Staff

    Reviewed Jan. 29, 2019

    They are all so nice and completely understand where we are as a hardship. I recommend them to anyone that is having a hard time with dealing with the drowning of debt that builds up!! Ms. ** was awesome and should be commended.

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    StaffProcessTransparency

    Reviewed Jan. 29, 2019

    I First spoke with Nick who was very helpful explaining the program to me. He was very professional & had me approved in a timely manner. Then I spoke with Edwin for the Welcome Call. He also explained & made sure I understood what would happen next. I am relieved that my debt will be completed in a shorter time.

    Thank you.

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    Transparency

    Reviewed Jan. 29, 2019

    I am clear on all but have some reservations of ending payments until a settlement is set up as I understand I will take a hit on my credit scores. Also have been unable to reset my password on the link as it keeps saying error, then to reset, then error.

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    Staff

    Reviewed Jan. 29, 2019

    Both of the people I talked to while setting up this account were wonderful. They answered all my questions and were very knowledgeable. I felt comfortable talking to them and they made me feel good I decided to do this.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2019

    My interactions with everyone on the phone achieved very positive results towards CC debt resolution that I was looking for. Friendly agents helping me every step of the way. Thank-you for this opportunity to help get my finances back on track.

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    StaffProcess

    Reviewed Jan. 29, 2019

    My enrollment process with Tee ** was exceptional, he made me feel at ease and went through the application process page by page. He made me feel that this is the best way to handle my debt (which I agree). The person that took me through the Welcome process made me feel rushed, like I was just another person he had to talk to that day.

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    Staff

    Reviewed Jan. 29, 2019

    Very informational and understanding!! I would recommend anyone struggling with debt to look into this company!! They helped me with every step of the way and I felt confident in the information they shared with me to make a positive decision!!!

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    StaffProcess

    Reviewed Jan. 29, 2019

    Very easy process and representatives were friendly, helpful, and pleasant. They answered all questions and were very welcoming. Honestly seems too easy! Everything is told to you up front and all questions are answered without hesitation. Very professional process. I feel confident that it will help me in the long run get past my present credit situation.

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    StaffProcessTransparency

    Reviewed Jan. 29, 2019

    I was well taken care of when reviewing the program, well informed, and treated with respect during the process. I recommend this program to anyone given the courtesy and clear information shared. The representatives helped me understand where the program could help me, how I could receive assistance, and the expectations throughout the settlement process.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2019

    We are very satisfied with National Debt Relief. Very professional, and quick to respond. It was such a relief to have this type of help available. Everyone we talked to, went over the forms with us detail by detail and made sure we understood what we were signing. I would recommend National debt relief to anyone.

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    Staff

    Reviewed Jan. 29, 2019

    It was a pleasure to deal with the workers. They were all so kind and helpful. This will help me be financially stable in a short 3.5 years. I slept so much better last night and will be easier to sleep here on out. This will make my family stronger. Thank you!

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    Staff

    Reviewed Jan. 29, 2019

    Convenient and will help me resolve my burdensome debt I am hoping. Look forward to using their credit repair services when I complete the program. My account representative was very informed and we were able to complete my contract with very little inconvenience to me.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2019

    It is so nice to be able to deal with Customer Service Representatives that are nice and very knowledgeable about the services that they offer. I would definitely recommend them to anyone that is trying to get relief from the ongoing cycle of debt.

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    StaffProcess

    Reviewed Jan. 29, 2019

    The people in the program didn't take up all of my time like other programs do. They were very professional, and they helped me understand the program. They also answered all of my questions. I would recommend this program to many people I know.

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    Process

    Reviewed Jan. 29, 2019

    Tashana and David showed thorough professionalism in walking me thru the quagmires (Giggity)... of this dedicated process to relieve me of the debts I cannot help myself get out of. It is a relief to know that a service such as this exists for the unfortunate, and downtrodden such as myself. The tools, the dedication, the service are all I expected of and more. Thank you.

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    Verified purchase

    Reviewed Jan. 29, 2019

    Kelly was and is a tremendous help. Made me feel confident and that I’m not the only one in this position... and in a short time, my debt will be gone thanks to Debt Consolidation program. It’s going to be such a weight off my shoulders... and can’t wait to get back on my feet.

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    StaffTransparency

    Reviewed Jan. 29, 2019

    Duane ** was very professional. He was kind, compassionate, and explained everything so it didn't seem so intimidating. He was extremely helpful. Wayne ** did a nice job on reiterating the information, so we made sure we understood and there were no questions. Great job all!

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    StaffProcess

    Reviewed Jan. 29, 2019

    After finding myself in a credit card predicament National Debt Relief professionally provided me a solution. Everyone I spoke with offered patience, kindness, and gave me complete understanding of the process. I am looking forward to being able to resolve my debts efficiently.

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    StaffProcessTransparency

    Reviewed Jan. 29, 2019

    While this is only the beginning of my experience with NDR, I've been pleased to this point with my experience with each person I've interacted with. Their willingness to explain each step of the process helped settle my uneasiness about taking this step. Ultimately, the final outcome will determine my overall satisfaction. But, if NDR can deliver the results we've discussed, this review will be 5 stars in the end.

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    Transparency

    Reviewed Jan. 29, 2019

    I would like to thank Parker and Tye for taking the time and patience to explain everything in detail so that I would understand. And thanks for having patience with me on the computer. Talking with them I believe I made the right choice.

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    ProcessTransparency

    Reviewed Jan. 29, 2019

    They made everything clear and explained for me to understand. I feel confident in your program. Matthew was amazing! I would definitely recommend my friends to your company. Thank you for your assistance. My goal is to graduate in 24 months. Thank you for everything.

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    Staff

    Reviewed Jan. 29, 2019

    Everyone that I have spoken to has been extremely friendly and helpful. I appreciate that any questions I have are answered and every step of the way you make sure I don’t have any more questions. Your service is quick and you continue to work around my work schedule which can be inconvenient at times. Thank you very much.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2019

    Great job Nate. You and the lady I spoke to upon my welcome call (sorry I don’t remember your name) were very informative and helpful. And yes I did decide for the legal coverage. You were both right.

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    ProcessTransparency

    Reviewed Jan. 29, 2019

    While speaking to Janie, she explained the program to me and made it comfort knowing that I was going in the right direction on getting by debts under controls. I hope this program will help me achieve what I need to do to live debt free.

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    StaffProcess

    Reviewed Jan. 29, 2019

    My experience thus far in my debt reduction process has been wonderful. Amir has been extremely helpful, answering all questions that I have. I cannot wait to become debt free. National Debt Relief is helping to lift a big weight off of my shoulders.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2019

    I had the best experience with National Debt Relief. Nicole was amazing. She was very careful making sure i understand the program. I expected to be on the phone for at least an hour, and it didn't even come close. She was very professional in a friendly non-intimidating way

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    StaffProcessTransparency

    Reviewed Jan. 29, 2019

    Very knowledgeable and nice staff make process easier. The scary part of the process is eliminated due to the full explanation that the company provides. I am very well aware of the whole process and proper steps needed until the entire process is completed.

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    National Debt Relief
    Response from National Debt Relief

    Yvette, during the time you're in the program, we encourage you to ask all the questions you need in order to have the most complete understanding of this program. Thank you for leaving a review today.

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    StaffTransparency

    Reviewed Jan. 29, 2019

    Very professional, knowledgeable and helpful. They took their time to explain all the information on the agreement. They gave me the confidence I need to assure my debt will be taken care of. I'm looking forward to a new start.

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    Staff

    Reviewed Jan. 29, 2019

    My experience was very satisfying. It gives me much relief to know that my financial future is in the hands of such responsible, dedicated and knowledgeable individuals. I would like to thank you all for everything you have done to make my life better.

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    Customer ServiceStaffProcess

    Reviewed Jan. 29, 2019

    Greg was amazing in giving me the best information to get me signed up for the program. The Success team helped go over all the information and to answer any questions I had. I’m excited to finally be debt free.

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    Staff

    Reviewed Jan. 29, 2019

    Robert and everyone else was fantastic to deal with!!! Made a difficult issue much easier to deal with. Nothing but respect for everyone I dealt with, couldn't have asked for better people!!! I definitely would recommend to anyone in need of their help. A+ all of the way.

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    Staff

    Reviewed Jan. 29, 2019

    Everyone was very nice and helpful. Spoke English very well very good. Would recommend to anybody else that is having that problems. Thank you, I was a little worried that I wasn't able to get help. Thank you so much.

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    Staff

    Reviewed Jan. 29, 2019

    The Women I spoke to was out of the Vegas Office. Very polite and very helpful. She really put me at ease. Stayed on with me until she knew that I was totally in my account and had questions answered. Very easy to talk to. Didn't make you feel bad about your problems.

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    Staff

    Reviewed Jan. 29, 2019

    Excellent experience with your company! People still care. Thank you for a wonderful experience for my family. We appreciate everything you will do for us to help us be free of headaches and sometimes bad decisions. I would recommend your company to those who need it in a heartbeat. Thank you for your time and your kindness and understanding in our time of need. I can see why your company has great reviews on the BBB.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2019

    I saw National Debt Relief on TV and I decided to take a test. Enrolling with NDR wasn’t difficult. I talked to my grandson and we talked it over. I have been working with them for about two months and the program will finish in a couple of years. NDR reps are calling and letting me know how it was working, although I hadn’t heard from them in a while. Some of the bills are still calling me and I’m going to talk to them about that. I will feel good when I'd get it paid off. Overall, I’m satisfied with National Debt Relief.

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    National Debt Relief
    Response from National Debt Relief
    Hello Dorothy,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.

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    Customer ServicePriceStaffProcess

    Reviewed Jan. 29, 2019

    I like National Debt Relief's Better Business Bureau rating that's why I went with them. They negotiate debt payoffs. They create savings account for me to pay into for them to use that money to pay the debt off. The enrollment process was easy. They contacted me and basically did it all for me. They guided me through the process and anything that needed to be signed or any verbal conversations that I needed to have. The program has worked very well. I've got all my debt addressed at this point, except for one last account. Also, the interactions I have with the reps are great. They are very positive, polite and awesome. They also provide quick response time. One time, I called, got busy, had to hang up and they called me back.

    NDR works with me on my payment plan. It fits my personal budget. They also remind me if I have any extra that I can give at any time just to accelerate the program. The cost of the service is worth it and the value is there. Working with NDR has taken a lot of pressure off and I see a resolution at the end because I had tried for several years to try to get my debt paid down on my own and it was just a losing battle. I have already talked to a couple of friends about National Debt Relief.

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    Reviewed Jan. 28, 2019

    My experience was wonderful! Very pleased! Made it so easy for me to understand.Thank you so much for your help, I will definitely recommend you to my friends and family!!! I don't know what I would have done without your kindness, patience, knowledge and hard work!!

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    Customer Service

    Reviewed Jan. 28, 2019

    National Debt Relief is the best option as opposed to filing for bankruptcy if that is the only option. Great customer service and excellent approval rating. A great option to get out of debt quickly instead of paying the minimum monthly payments for your debts over a long period of time.

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    Staff

    Reviewed Jan. 28, 2019

    All my questions were answered with no problems. Went from scared to having a peaceful mind. Totally recommend that anyone in debt take the time to talk with National Debt Relief. It's easy and puts your mind at ease. People that back you up and give you the support you need to move forward with a better future.

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    Customer ServiceStaff

    Reviewed Jan. 28, 2019

    Paul ** was so extremely helpful and patient. He worked with me every step of the way. He never treated me poorly or made any type of remark that made me feel less than. He was respectful in a time of great embarrassment. I also worked with another rep on my welcome call who was extremely kind, understanding, helpful and respectful. I could not ask for a better company to help me become free!

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    Staff

    Reviewed Jan. 28, 2019

    Great service. Quick and thorough. Looking forward to see how fast I CAN RESOLVE my debt issues with the help of National Debt Relief. I have reviewed information, requested legal help. I thank you for your help. You were at the right time for my needs.

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    StaffTransparency

    Reviewed Jan. 28, 2019

    Both gentlemen that I spoke with were very helpful and nonjudgmental. They made sure that everything was transparent for me and was very thorough when going over all information. They made the application process easy to complete and made sure that I had all the resources I needed to help me should any questions arise later.

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    National Debt Relief
    Response from National Debt Relief

    Tina, we're very proud of our agents and how professional they are when they interact with our clients. It's good to hear that you experienced that firsthand. Thank you for taking the time to leave feedback today.

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    StaffProcess

    Reviewed Jan. 28, 2019

    Everyone was respectful, informative and extremely helpful. They always asked if I had any questions and we're very patient and knowledgeable about the program and how it works. The program appears to be what I've been looking for and I hope it works as well as described.

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 28, 2019

    Jordan ** was incredibly helpful from our first phone call in December 2018 to our follow up discussions in January 2019. He explained the process and answered all of my questions thoroughly. I'm very happy to have initiated my NDR program with him. Thank you, Jordan.

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    Staff

    Reviewed Jan. 28, 2019

    Started in June 2018 with a TON of cc debt that would have been with me for life. All 3 enrolled accounts were settled by Jan. 2018 (settled not paid) at a favorable resolution. Will be out of program sooner. If no future problems, this is one of the best experiences of the last 10-15 years. They are real lifesavers. Thank you, thank you.

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    Customer Service

    Reviewed Jan. 28, 2019

    Wonderful experience. No issues. Answered all my questions. Only problem was Nathaniel sounded pushy and kept saying everything is on a time frame. I kept telling him I had to go back to work from break but didn’t seem to care.

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    Customer Service

    Reviewed Jan. 28, 2019

    I was very hesitant to call but needed to take action on all the debt I have. I've tried to do everything right but still can't get ahead. Lashonda took my call and made it an easy decision, she had empathy and I felt comfortable speaking with her about my situation. Glad I made the call!

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    National Debt Relief
    Response from National Debt Relief

    Jennifer, it's natural to feel hesitant at first but we're glad our agent helped make you feel more comfortable with this process. Please don't hesitate to reach out if you have any further questions or concerns.

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    Process

    Reviewed Jan. 28, 2019

    Very easy & fast process to get qualified. At first very skeptical but after speaking with a counselor, found that I am in good hands and I am confident that I will be debt free within the timeframe given.

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    Staff

    Reviewed Jan. 28, 2019

    Robert was very helpful, honest and thorough. The experience went smoothly and it is such a relief to know that my debts will not overwhelm me. It is also helpful to know they will go to bat for me during my financial hardship. Thank you!

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    Staff

    Reviewed Jan. 28, 2019

    The staff at National Relief were very helpful and friendly. I would recommend them to family and friends. They have taken a load off my shoulders and I look forward to working with them. If you want a professional organization, National Debt is the ones in your corner.

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    Staff

    Reviewed Jan. 28, 2019

    Just wanted to say that my first experience with National Debt Relief was more than what I expected. They were friendly, helpful, and helped me establish a plan that will reduce my debt. In only two years I should be able to see my credit improving and almost debt free.

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    Staff

    Reviewed Jan. 28, 2019

    Spoke with Tia today and she was very professional and thorough and answering my questions in regards to a breakdown of how much money should be deposited in order for negotiations to begin. Any time I've spoken with a representative, they've always been professional and kind.

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    Staff

    Reviewed Jan. 28, 2019

    Mathew answered all my questions and another lady who I unfortunately don’t remember her name. Made me feel like I was making the right decision and taking the right step to becoming debt free. I can’t wait to finish the program and see my debt finally disappear.

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    StaffProcessTransparency

    Reviewed Jan. 28, 2019

    My contact was very friendly and explained the verbiage well! Answered all my questions and was eager to guide me thru the program. I would recommend this program to my friends who are seeking an out with debt issues. Bravo NDR for your help!

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    Price

    Reviewed Jan. 28, 2019

    It was a little lengthy but worth it. I cannot wait to be debt free. All fees are included so no hidden cost. Thank you Theresa and Joshua. They will take care of everything and I am in control of my account.

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    Customer ServiceStaff

    Reviewed Jan. 28, 2019

    I have just started with you guys, so far so good, all agents are very well informed to answer my questions. I am looking forward to have my debt paid and my credit restored, even to a very high score. I am very hopeful that you guys will be able to help me, so I am looking forward to that. Thank you.

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    StaffProcessTransparency

    Reviewed Jan. 28, 2019

    Just signed up with your program. Your Reps: A. ** and K. ** very professional and knowledgeable, explained in great detail the program, answered all of my questions. This should be a great working relationship. Thanks for the assistance.

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    Customer ServiceStaff

    Reviewed Jan. 28, 2019

    The customer service of the company is really good and very friendly to talk with. I must say that the representative is trying to explain everything in order the client would understand fully what the representative has to say. I really appreciate the help and hoping that my application would be granted for I really need the assistance of your company.

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    StaffProcess

    Reviewed Jan. 28, 2019

    This is a hard and scary process but knowing that you have someone to guide you along the way makes you feel secure and hopeful. Everyone that I have spoken to from beginning to now are super friendly and helpful. Also knowing that you won't have to speak to multiple credit cards and they will do it for you and even speak with the credit card companies is a huge relief.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 28, 2019

    Amazing customer service. They walked me thru all my concerns and worries. I even shed a few tears and they sat thru and listened. Answers all my questions. They were very respectful and polite over the phone. Looking forward in starting a debt free life. I highly recommend them.

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    Online & AppStaff

    Reviewed Jan. 28, 2019

    I recently had to file for debt relief due to health issues and interruption in full-time employment. The application process through National Debt Relief was easy and lifted a huge burden off my shoulders. I would recommend doing this for anyone carrying a large amount of unsecured debt and struggling to make those payments. The staff were very helpful and non-judgmental.

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    Customer ServiceStaffProcess

    Reviewed Jan. 28, 2019

    Chris ** did an excellent job helping me learn more about your program! He kept in contact and gave me a lot of useful information to review! Wayne did my welcome call and was very attentive and did a great job informing me of the next steps to expect in the program!

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    Staff

    Reviewed Jan. 28, 2019

    I feel like a weight has been lifted off my shoulders. The representatives I have spoken to were extremely helpful, kind and knowledgeable. Knowing more now than I have previous known is fantastic. Thank you for the opportunity to help me restart my life over and make better decisions.

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    StaffTransparency

    Reviewed Jan. 28, 2019

    It was very easy and helpful, I will definitely recommend this company to friends and family. They are very knowledgeable, they explained everything step by step making sure I was clear with everything, they are very transparent with their fees.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 28, 2019

    I felt that each person was understanding and not judgmental, was professional, experienced and transparent. Was such a huge relief to finally reach out and have the experience be a positive one. Also appreciate that there is an advanced team and an attorney that helps us and is available, if needed. Affording me some measure of peace of mind.

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    Reviewed Jan. 28, 2019

    Gary ** made the application process very easy and understandable. I did my homework and can see why National Debt Relief is rated number one. They made sure I knew everything about what I was getting into and made me feel at ease along the way. Thanks NDR!

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    PriceStaffProcess

    Reviewed Jan. 28, 2019

    I am old and I had bills that I could not pay. I saw National Debt Relief on TV and I wrote their number down and whenever I decided I gotta do something, I have it. I went with them and enrolling in their program was pretty bad for me because I'm not computer wise. I had to have a 12-year old kid do it for me. I have been with them for more than six months now and the program got rid of two of the bills so far but there are still two of them outstanding. I am also not happy with the 21% that they're gonna charge me. I'm trying to sell some property and if I sell that property, hopefully, I can pay their bill whole. But, the interactions I've had with the people that work at NDR has been very good and I'm satisfied now.

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    Customer Service

    Reviewed Jan. 28, 2019

    National Debt Relief came up when I googled them. I liked what they were talking about so I want to try them. The enrollment process is easy and their customer service is good. I have recommended them to my son.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 27, 2019

    Very friendly and informative staff. Staff were very helpful and answered all our questions. Staff went through every detail and made sure we understood everything. They explained what we would be receiving by email and made the application process very easy. They also made sure we felt supported.

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    Staff

    Reviewed Jan. 27, 2019

    I needed help and had nowhere to turn. They were able to give me the assistance that I needed to get me back on my feet. I have recommended their services to my family and friends that have found themselves in similar situations.

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    Customer ServiceStaffProcess

    Reviewed Jan. 27, 2019

    I have debt on four credit cards and two of those four are really big while the other two are kind of smaller. So far, NDR has taken care of one big debt and one small one already. I'm very impressed with that. And now they're working on the second of the bigger ones. I just got a call and they've pretty much done everything for that, so I don't have to do anything other than make my payments. I started the program in August and so far, the program has worked out really well for me.

    In the beginning, it was kind of confusing because I didn't hear anything from them but I was making payments. And I kept on getting statements from the account that the money was going into but I had no idea what was going on. Then it took six months or so to be able to start working on them because the credit card companies don't like working with you if they think that they can get the full amount. But after everything, I sent in the documents for NDR to be able to work on my account and after about six months, I got the first settlement over one of the smaller debts. Then, I got the one for one of the bigger ones.

    The initial person that I talked to at NDR was great. She walked me through everything and it was kind of a long phone call, but we were going over a lot of the documentation. Then, everything was done via email. I would be on the phone with her but she would send me the documents and I would electronically sign them then I'd send them back to her. Then I made a call for the welcome center afterwards and everything was good. After that, I sent in a support question just asking because I haven’t really heard anything and they responded that it takes a little bit of time before I should start seeing something. And I did. So, our transaction was all web-based, which is really nice for me as it's harder to get on the phone and talk to somebody about that.

    For my payment plan, NDR selected an amount that I could afford for my payments, so I know that they're working with what I have. The plan is doable and paying the amount that NDR has set is a lot better than making payments every single month for my debts. NDR's reps also made my experience really comfortable. I have a lot of pride and I didn't want to do their program at first, but I knew that I couldn't do anything else. NDR's reps made sure that I understood everything, too. Some of the lawyer stuff was not easy to understand but that's just the nature of the biz.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    I am a talker... Brian whom I originally spoke with and helped me...was great. My welcome call today was alright but not very personable. Again, I am a talker... Apparently these people are to just stick to the script. I asked a question but she was not able to answer me apparently.

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    National Debt Relief
    Response from National Debt Relief
    Hello Cathy,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 26, 2019

    Daniel ** was awesome. He was very patient with me, explain every detail, good and bad things that he can do, things that the National Debt are able to doing, things that aren’t able to do, the worst case scenario is they really. He really help me understand the process and what I’m going to be faced up against. He was very clear and transparent about fees and everything else, show me what I’ve been saving throughout the years in route without any pressure, guide me through. Even sent me links to YouTube videos for my wife to see and agreed to this. Also I’m really thankful I call And thank you.

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    Price

    Reviewed Jan. 26, 2019

    Could not reach anyone on weekend to stop draft. Did not get a check and don't have money in the bank. Now will lose more money because bank will charge for return check. It would be nice if someone could have helped me.

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    National Debt Relief
    Response from National Debt Relief
    Hello David,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 26, 2019

    Very professional, understandable, very clear, they explained every point by point perfectly. I feel very comfortable talking to them, I will recommend you to my relatives and friends. I found this company online and they called me right away, make feel relax and back on my feet.

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    Staff

    Reviewed Jan. 26, 2019

    Am totally satisfied about the way they work with me. Each time they are explaining something to me, half way into the conversation, they will stop and ask me If I understand or have questions. I appreciate their professionalism and patience in the way they handle their clients.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    I have just signed up but so far so good. I can say that everyone I have spoke with have answered any questions I have thus far and hope that my experience stays as positive. Also Nicole ** was a pleasure to work with and a great help in getting me started down this path.

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    Customer ServiceStaffProcess

    Reviewed Jan. 26, 2019

    Great customer service and very friendly people to talk with and work with! Andre started us in the program and was very patient and answer any and all questions we had! He has been great through this set up process!

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    Staff

    Reviewed Jan. 26, 2019

    Everyone we have spoke with is so polite and was not bothered with questions we had. Wonderful experience and service. I would recommend to anybody that is trying to get out of debt in a short time and feel like you can breathe.

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    Staff

    Reviewed Jan. 26, 2019

    Ed ** (I may have spelled this wrong) and Jonathan ** were incredibly helpful to us during a hard time. We feel relief and an ability to move on to getting our finances straight and focusing on our families and the work we do. Thank you so very much!

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    StaffProcessTransparency

    Reviewed Jan. 26, 2019

    The enrollment process was easy and the representative explained the program well. The program takes what is a daunting task and makes it manageable. It is a comfort knowing there is a dedicated staff working with us to resolve this and help us get on track.

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    StaffTransparency

    Reviewed Jan. 26, 2019

    To me, debt consolidation meant that I failed to provide for my family and was a piece of trash that was bailing on my responsibilities. NDR walked me through it every step of the way and helped me feel like I was doing the right thing for my family. Courteous and professional staff, experts in their field. Thank you.

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    Reviewed Jan. 26, 2019

    I am still a customer of National Debt Relief - NDR; in the middle of the process. At this point I thought I want to share these facts - I wish somebody had shared before I signed up.
    1. All of what you hear on the radio of commercial promoting NDR is phony gimmicks, fake statistics and exaggerated numbers.

    2. When signing up with NDR to have them resolve your debt; your credit score will deteriorate drastically; because for the first 6 to 8 months, you pay NDR not your creditors and you will be missing on your creditors' payments.

    3. At least one creditor will take you to court; NDR will take the “Vase position” when that happens! They do not know where to go, what to do and they tell you: "go to the court and ask them to give you more time!” Even though they will sell you a service called “legal representation”.
    4. Their first priority is their commission; NOT to pay off your debt. You will notice when they settle down an account that the first payments will be little like $15 and the last payments will be big ones like $700, and that is because they paid themselves first.

    5. They agree with you on a certain payment when you first sign up; they soon start calling you to make extra payments to satisfy the creditors but they will never ever use some of their fees (their commission) to pay off a creditor.

    6. You may not have an option; but just make sure you know what you are going into. They won’t tell you everything. NDR will take advantage of your weakness and sell you things you do not want to buy...like the “legal representation”. They will also take advantage of your whole financial tightness. It is vicious.
    7. Do not get deceived by their rating; I am pretty sure most of these people who rated them five stars work for them.

    8. When NDR settles down an account and tell you you SAVED $1500, do NOT BELIEVE them, because you actually did not save this amount, you probably would have saved $200 and paid NDR the $1300.

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    National Debt Relief
    Response from National Debt Relief
    Hello Reed,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.

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    Staff

    Reviewed Jan. 26, 2019

    Going over my hardships and financial battles with a complete stranger was very embarrassing at first but as we got to know each other a little better the two ladies made me feel very at ease and comfortable with sharing my financial setbacks. Their quirkinesses and great attitude is was what set the tone, thanks so much and better days to come for everyone. God bless.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    I was in over my head with credit card debt. The two customer service reps explained the whole process with all the pros and cons. I'm keeping a happy thought that when my program is up I will be in a better place financially.

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    StaffProcess

    Reviewed Jan. 26, 2019

    Jeff ** was very knowledgeable when explaining the services. He was also very patient when my wife and I had questions. He answered everything without getting frustrated. I would Highly recommend him! We are very pleased with the program at the start.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    The customer service team is very patient. They understand all the paperwork so it’s nice to be able to have them go through it all in detail. They were able to answer all my questions without any problems. Everything was done quickly which is nice when you have limited time throughout the day.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    Dan and Angel were very comprehensive and helpful in answering any of my questions or concerns. The welcome call was very thorough, and made me confident in my choice to join the National Debt Relief in hopes of getting to better financial standing.

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    StaffProcess

    Reviewed Jan. 26, 2019

    I have just started this process and am only able to comment on the people I gave interacted with so far. Everyone I have talked to has been professional and very helpful. If this program works as they tell me it will, it will make a huge difference in my life. I am feeling very optimistic about this program.

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    StaffTransparency

    Reviewed Jan. 26, 2019

    Through much prayer I began this journey. I had been duped and received many false promises to help rectify my situation. After researching many, many avenues, I finally found someone who seemed to be genuinely concerned about me, the person. The representatives were friendly, courteous and knowledgeable. They explained everything. Kudos to all!!

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    Customer ServiceStaffTransparency

    Reviewed Jan. 26, 2019

    The documents were all explained clearly and done very well. The timeframe in talking to the representatives are absolutely perfect, they are all awesome! The line of communication was clear. I would definitely recommend to my friends, family and co-workers.

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    Customer ServiceOnline & AppStaff

    Reviewed Jan. 26, 2019

    I was a bit nervous. But the customer service that was given to me was great. They didn't judge me. They were very patience. The application process wasn't hard at all. I was quickly approved. I pray this helps me.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    I've had five strokes and I’m in a walker, and I’m still going to therapy. I lost my job, so I had no income and they don’t think that I’ll be able to work again. All we have is a little Social Security. I’m doing credit card services with National Debt Relief and I started a little before I had my strokes. I thought everything would be under control, but it didn’t work out that way. I had to send National Debt Relief $571 a month, then add something as I get enough money where they can call a creditor and talk them down or work it out with them. Then, NDR calls me and says that they settled for this amount and they ask if I want to do it. At that point, I would tell them yes or no. This has been about four months and so far, we got two of the debts done. Most of the debts are $1,000 or over, but I can only send $500 a month.

    The reps at NDR are the friendliest people I’ve ever talked to on the phone. They are really nice and they never seem bothered when I call. I can ask the same question 20 times and they would answer. I get a letter in the mail and fax it to them saying, “Hey, there’s a bank and saying such and such,” and they take care of it right away in order to get a hold of that bank and let them know what’s going on. It is a really friendly service. They react to my call right away and they call me back the same day or the next day and let me know what’s going on. If I send them something, they would call me back and let me know that they received it. They don’t send me an email, they actually talk to me.

    If I could come up with some extra money and send them money, then they have more money they can work on somebody else right away. We just don’t have enough with just Social Security, but they’ll work with me any way they can. It’s just a matter of how much money I can send each month. I’ve had a couple of banks call me and NDR gives me a number when the bank calls. I give them the number and the banks are supposed to call them. Some of them even say, “Oh, that’s National Debt Relief. Okay, thank you for your call,” and hang up.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    I've worked with National Debt Relief in the past, and when I needed to do a debt consolidation, I called them and they got my information as far as the debt that I owed and the companies that I owed them to. There have been times where I felt a little pressured. For this enrollment, I had collector contact, debt relief, and they wanted to add them to the profile that I've had of companies that I owed to. They would then increase my monthly payments, so I told them that I didn't wanna do it that way. The person I was speaking to made me feel a little pressured, and he moved on right away. But otherwise, I felt that they were very supportive and knowledgeable. Overall, I'm very happy with the actual debt relief. I felt that they kept me informed and that they were very open to working with me as far as debt and financial situation.

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    Transparency

    Reviewed Jan. 25, 2019

    I had a very pleasant experience with this company and everything was explained to me very thoroughly. I'm excited about the outcome. This is going to be a huge step in clearing up my financial situation. I promise to monitor my progress and do everything possible to comply with the program to receive optimal results.

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 25, 2019

    Customer Service and the program was very well explain by the representative. The terms and agreements was easy to understand. And I am looking forward to get out of Debt with no time. Thank you for explaining the program to me.

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    StaffProcess

    Reviewed Jan. 25, 2019

    Armani was very helpful and never pushy. All of the information provided was helpful and easy to understand. Once I contacted NDR I never felt I had to do the program. They have made me feel welcomed. Thank you for everything!

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    Customer ServiceStaffProcess

    Reviewed Jan. 25, 2019

    Just began the program and in its very very early stages all I can say is that it will be a huge weight off my shoulders. I can say the customer service reps: Nate and Isis were very good and easy to talk with. My faith is with this program and I am confident that I can come back here when completed and give 5 stars.

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    Staff

    Reviewed Jan. 25, 2019

    I am very pleased with my experience with National Debt Relief. They made it very easy for me to achieve the outcome I was hoping for. All the representatives I was contacted by were extremely polite, understanding, and helpful. I could not ask for a better result.

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    StaffProcessTransparency

    Reviewed Jan. 25, 2019

    Patrick ** was very helpful, in helping us understand the program, he explained everything, and what paperwork we needed. He was patient with us trying to get everything ready. Patrick is very informed of the process, and I am glad we called NDR.

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    StaffTransparency

    Reviewed Jan. 25, 2019

    I have been handled by two people, Ben and Athena. Both are professional, patient and clear in delivering your message. They have made a difficult personal situation easier and better defined. Thank you. I would not like my comments to be considered confidential and used for internal dissemination only.

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    StaffProcess

    Reviewed Jan. 25, 2019

    I was in a pretty bad situation and I needed to have my debt resolved. I got online to research debt consolidation and National Debt Relief was number one, so that was who I went with. The service has been great and I was impressed with the negotiator's understanding of the situation that I was in. I was very comfortable working with him. Also, the program got my debt down. We went through all the debt I had and it has been worked out from there. I only have two accounts left that are open and the rest have been resolved.

    But with the last account that we resolved, there was some mix-up as far as it was enrolled in the program. I was contacted by three different representatives on that one and kind of discussing the same thing. So, I felt like they weren’t communicating too well with that account. But the rest have been great and we got that one resolved. NDR is great. If you’re in a bad situation and you can’t get out of it and you feel like there’s no way for you to personally get out without help, they’re really good with helping.

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    Staff

    Reviewed Jan. 25, 2019

    Every person spoken with was very professional and very considerate of my plight, demonstrating a willingness to help resolve my problem. From the start everyone spoken with made me feel very comfortable in this embarrassing position. I would and will recommend National Debt Relief to anyone confiding in me with a similar problem.

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    StaffProcess

    Reviewed Jan. 25, 2019

    Very pleasant and helpful. Made the process much less stressful. I wasn't looking forward to having to address this. I had my credit score fairly high and is stressful to have to consolidate the cards. I appreciated the patience of the individuals who helped me.

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    Staff

    Reviewed Jan. 25, 2019

    Luis was extremely helpful, professional and thorough in my dealings with him. Actually, everyone with whom I have dealt thus far has been absolutely wonderful and helpful. This is an embarrassing situation and the staff have remained nonjudgmental and professional at all times. I really appreciate everyone's help.

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    Staff

    Reviewed Jan. 25, 2019

    Adam ** was very comforting and sympathetic to our circumstances! He made me feel better about my situation. I don't think anyone intends to rack up debt and be stuck in the vicious cycle of minimum payments and over-extension, but here we are. He is amazing!

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    Customer ServiceStaffProcess

    Reviewed Jan. 25, 2019

    I had a very good experience overall from the moment I received the call from the debt specialist until the end of my welcome call. I would definitely recommend this program to anyone that is experiencing the same difficulties I am.

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    Customer ServicePriceStaffProcess

    Reviewed Jan. 25, 2019

    Updated on 01/30/2020: They were very thorough. They went over it a couple of times. They talked to me and my husband. That way, we all understood it. They even sent everything that we had discussed in an email form, so I could read it as well as talk to them directly over the phone. Going through the program took away stress. It was reassuring knowing that what I was paying was going towards getting rid of the debt and not just paying interest every month. It was something else going down. It was definitely helpful.

    Original review: My overall experience with National Debt Relief was five stars. From the first call to the last, i was met with kind and friendly people. They were very knowledgeable and strived to understand my situation and find a perfect solution. Thank you.

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    Customer ServiceStaffProcess

    Reviewed Jan. 25, 2019

    Everyone I spoke to was extraordinarily professional and did an exceptional job. This is a difficult situation for anyone and the calm and cheerful demeanor made the process a great deal better. This has been some of the best customer service I’ve ever experienced.

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    PriceProcess

    Reviewed Jan. 25, 2019

    I have never sought debt relief in my life. But due to a business failing that was not in my control, I was left with more debt than I could ever pay off --- especially because of the high interest rates. From the moment that I called National Debt Relief, I was treated courteously and professionally. The entire process was easy, fast, and simple. In 24 hours, I solved a problem that had cost me many night's sleep for months.

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    Customer ServiceProcess

    Reviewed Jan. 25, 2019

    I had many questions, having never worked with a debt management company. Daniel was able to answer each question with facts and was extremely passionate as I reviewed each section of the paperwork. I also did not receive any pressure during my welcome call session. I was able to read the contract and sign after reviewing the entire document. Having to go through the motions of settling past due payments is stressful enough and the National Debt Relief company made this process smooth, calm and straightforward.

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    Staff

    Reviewed Jan. 25, 2019

    I was very pleased with the interactions I've had with representatives of National Debt Relief. They were patient and courteous. They answered all the questions I had at the time in a satisfactory manner. I look forward to working with them to resolve my debt.

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    Staff

    Reviewed Jan. 25, 2019

    My mom recommended them to me and even though the first guy was unhelpful the new guy Taj was a whole lot better. They were very helpful and informative. I would recommend them to anyone and I feel more confident with them helping me get my debt resolved.

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    StaffProcess

    Reviewed Jan. 25, 2019

    Everyone I talked to was very friendly, considerate of my problems and very helpful making sure I understood every step of the program. I already feel relief that I will be free of this burden of debt in 3 years. I definitely will recommend this program to friends and family.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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