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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 137 Reviews 26835 - 27035
    Verified purchase
    Staff

    Reviewed Jan. 29, 2019

    Convenient and will help me resolve my burdensome debt I am hoping. Look forward to using their credit repair services when I complete the program. My account representative was very informed and we were able to complete my contract with very little inconvenience to me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2019

    It is so nice to be able to deal with Customer Service Representatives that are nice and very knowledgeable about the services that they offer. I would definitely recommend them to anyone that is trying to get relief from the ongoing cycle of debt.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 29, 2019

    The people in the program didn't take up all of my time like other programs do. They were very professional, and they helped me understand the program. They also answered all of my questions. I would recommend this program to many people I know.

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    Verified purchase
    Process

    Reviewed Jan. 29, 2019

    Tashana and David showed thorough professionalism in walking me thru the quagmires (Giggity)... of this dedicated process to relieve me of the debts I cannot help myself get out of. It is a relief to know that a service such as this exists for the unfortunate, and downtrodden such as myself. The tools, the dedication, the service are all I expected of and more. Thank you.

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    Verified purchase

    Reviewed Jan. 29, 2019

    Kelly was and is a tremendous help. Made me feel confident and that I’m not the only one in this position... and in a short time, my debt will be gone thanks to Debt Consolidation program. It’s going to be such a weight off my shoulders... and can’t wait to get back on my feet.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 29, 2019

    Duane ** was very professional. He was kind, compassionate, and explained everything so it didn't seem so intimidating. He was extremely helpful. Wayne ** did a nice job on reiterating the information, so we made sure we understood and there were no questions. Great job all!

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    Verified purchase
    StaffProcess

    Reviewed Jan. 29, 2019

    After finding myself in a credit card predicament National Debt Relief professionally provided me a solution. Everyone I spoke with offered patience, kindness, and gave me complete understanding of the process. I am looking forward to being able to resolve my debts efficiently.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Jan. 29, 2019

    While this is only the beginning of my experience with NDR, I've been pleased to this point with my experience with each person I've interacted with. Their willingness to explain each step of the process helped settle my uneasiness about taking this step. Ultimately, the final outcome will determine my overall satisfaction. But, if NDR can deliver the results we've discussed, this review will be 5 stars in the end.

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    Verified purchase
    Transparency

    Reviewed Jan. 29, 2019

    I would like to thank Parker and Tye for taking the time and patience to explain everything in detail so that I would understand. And thanks for having patience with me on the computer. Talking with them I believe I made the right choice.

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    Verified purchase
    ProcessTransparency

    Reviewed Jan. 29, 2019

    They made everything clear and explained for me to understand. I feel confident in your program. Matthew was amazing! I would definitely recommend my friends to your company. Thank you for your assistance. My goal is to graduate in 24 months. Thank you for everything.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2019

    Everyone that I have spoken to has been extremely friendly and helpful. I appreciate that any questions I have are answered and every step of the way you make sure I don’t have any more questions. Your service is quick and you continue to work around my work schedule which can be inconvenient at times. Thank you very much.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2019

    Great job Nate. You and the lady I spoke to upon my welcome call (sorry I don’t remember your name) were very informative and helpful. And yes I did decide for the legal coverage. You were both right.

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    Verified purchase
    ProcessTransparency

    Reviewed Jan. 29, 2019

    While speaking to Janie, she explained the program to me and made it comfort knowing that I was going in the right direction on getting by debts under controls. I hope this program will help me achieve what I need to do to live debt free.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 29, 2019

    My experience thus far in my debt reduction process has been wonderful. Amir has been extremely helpful, answering all questions that I have. I cannot wait to become debt free. National Debt Relief is helping to lift a big weight off of my shoulders.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2019

    I had the best experience with National Debt Relief. Nicole was amazing. She was very careful making sure i understand the program. I expected to be on the phone for at least an hour, and it didn't even come close. She was very professional in a friendly non-intimidating way

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    Verified purchase
    StaffProcessTransparency

    Reviewed Jan. 29, 2019

    Very knowledgeable and nice staff make process easier. The scary part of the process is eliminated due to the full explanation that the company provides. I am very well aware of the whole process and proper steps needed until the entire process is completed.

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    National Debt Relief
    Response from National Debt Relief

    Yvette, during the time you're in the program, we encourage you to ask all the questions you need in order to have the most complete understanding of this program. Thank you for leaving a review today.

    Verified purchase
    StaffTransparency

    Reviewed Jan. 29, 2019

    Very professional, knowledgeable and helpful. They took their time to explain all the information on the agreement. They gave me the confidence I need to assure my debt will be taken care of. I'm looking forward to a new start.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2019

    My experience was very satisfying. It gives me much relief to know that my financial future is in the hands of such responsible, dedicated and knowledgeable individuals. I would like to thank you all for everything you have done to make my life better.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Jan. 29, 2019

    Greg was amazing in giving me the best information to get me signed up for the program. The Success team helped go over all the information and to answer any questions I had. I’m excited to finally be debt free.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2019

    Robert and everyone else was fantastic to deal with!!! Made a difficult issue much easier to deal with. Nothing but respect for everyone I dealt with, couldn't have asked for better people!!! I definitely would recommend to anyone in need of their help. A+ all of the way.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2019

    Everyone was very nice and helpful. Spoke English very well very good. Would recommend to anybody else that is having that problems. Thank you, I was a little worried that I wasn't able to get help. Thank you so much.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2019

    The Women I spoke to was out of the Vegas Office. Very polite and very helpful. She really put me at ease. Stayed on with me until she knew that I was totally in my account and had questions answered. Very easy to talk to. Didn't make you feel bad about your problems.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2019

    Excellent experience with your company! People still care. Thank you for a wonderful experience for my family. We appreciate everything you will do for us to help us be free of headaches and sometimes bad decisions. I would recommend your company to those who need it in a heartbeat. Thank you for your time and your kindness and understanding in our time of need. I can see why your company has great reviews on the BBB.

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    Verified purchase
    Customer ServicePriceStaffProcess

    Reviewed Jan. 29, 2019

    I like National Debt Relief's Better Business Bureau rating that's why I went with them. They negotiate debt payoffs. They create savings account for me to pay into for them to use that money to pay the debt off. The enrollment process was easy. They contacted me and basically did it all for me. They guided me through the process and anything that needed to be signed or any verbal conversations that I needed to have. The program has worked very well. I've got all my debt addressed at this point, except for one last account. Also, the interactions I have with the reps are great. They are very positive, polite and awesome. They also provide quick response time. One time, I called, got busy, had to hang up and they called me back.

    NDR works with me on my payment plan. It fits my personal budget. They also remind me if I have any extra that I can give at any time just to accelerate the program. The cost of the service is worth it and the value is there. Working with NDR has taken a lot of pressure off and I see a resolution at the end because I had tried for several years to try to get my debt paid down on my own and it was just a losing battle. I have already talked to a couple of friends about National Debt Relief.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2019

    I saw National Debt Relief on TV and I decided to take a test. Enrolling with NDR wasn’t difficult. I talked to my grandson and we talked it over. I have been working with them for about two months and the program will finish in a couple of years. NDR reps are calling and letting me know how it was working, although I hadn’t heard from them in a while. Some of the bills are still calling me and I’m going to talk to them about that. I will feel good when I'd get it paid off. Overall, I’m satisfied with National Debt Relief.

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    National Debt Relief
    Response from National Debt Relief
    Hello Dorothy,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.

    Verified purchase

    Reviewed Jan. 28, 2019

    My experience was wonderful! Very pleased! Made it so easy for me to understand.Thank you so much for your help, I will definitely recommend you to my friends and family!!! I don't know what I would have done without your kindness, patience, knowledge and hard work!!

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    Verified purchase
    Customer Service

    Reviewed Jan. 28, 2019

    National Debt Relief is the best option as opposed to filing for bankruptcy if that is the only option. Great customer service and excellent approval rating. A great option to get out of debt quickly instead of paying the minimum monthly payments for your debts over a long period of time.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2019

    All my questions were answered with no problems. Went from scared to having a peaceful mind. Totally recommend that anyone in debt take the time to talk with National Debt Relief. It's easy and puts your mind at ease. People that back you up and give you the support you need to move forward with a better future.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2019

    Paul ** was so extremely helpful and patient. He worked with me every step of the way. He never treated me poorly or made any type of remark that made me feel less than. He was respectful in a time of great embarrassment. I also worked with another rep on my welcome call who was extremely kind, understanding, helpful and respectful. I could not ask for a better company to help me become free!

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2019

    Great service. Quick and thorough. Looking forward to see how fast I CAN RESOLVE my debt issues with the help of National Debt Relief. I have reviewed information, requested legal help. I thank you for your help. You were at the right time for my needs.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 28, 2019

    Both gentlemen that I spoke with were very helpful and nonjudgmental. They made sure that everything was transparent for me and was very thorough when going over all information. They made the application process easy to complete and made sure that I had all the resources I needed to help me should any questions arise later.

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    National Debt Relief
    Response from National Debt Relief

    Tina, we're very proud of our agents and how professional they are when they interact with our clients. It's good to hear that you experienced that firsthand. Thank you for taking the time to leave feedback today.

    Verified purchase
    StaffProcess

    Reviewed Jan. 28, 2019

    Everyone was respectful, informative and extremely helpful. They always asked if I had any questions and we're very patient and knowledgeable about the program and how it works. The program appears to be what I've been looking for and I hope it works as well as described.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 28, 2019

    Jordan ** was incredibly helpful from our first phone call in December 2018 to our follow up discussions in January 2019. He explained the process and answered all of my questions thoroughly. I'm very happy to have initiated my NDR program with him. Thank you, Jordan.

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    Staff

    Reviewed Jan. 28, 2019

    Started in June 2018 with a TON of cc debt that would have been with me for life. All 3 enrolled accounts were settled by Jan. 2018 (settled not paid) at a favorable resolution. Will be out of program sooner. If no future problems, this is one of the best experiences of the last 10-15 years. They are real lifesavers. Thank you, thank you.

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    Verified purchase
    Customer Service

    Reviewed Jan. 28, 2019

    Wonderful experience. No issues. Answered all my questions. Only problem was Nathaniel sounded pushy and kept saying everything is on a time frame. I kept telling him I had to go back to work from break but didn’t seem to care.

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    Verified purchase
    Customer Service

    Reviewed Jan. 28, 2019

    I was very hesitant to call but needed to take action on all the debt I have. I've tried to do everything right but still can't get ahead. Lashonda took my call and made it an easy decision, she had empathy and I felt comfortable speaking with her about my situation. Glad I made the call!

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    National Debt Relief
    Response from National Debt Relief

    Jennifer, it's natural to feel hesitant at first but we're glad our agent helped make you feel more comfortable with this process. Please don't hesitate to reach out if you have any further questions or concerns.

    Verified purchase
    Process

    Reviewed Jan. 28, 2019

    Very easy & fast process to get qualified. At first very skeptical but after speaking with a counselor, found that I am in good hands and I am confident that I will be debt free within the timeframe given.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2019

    Robert was very helpful, honest and thorough. The experience went smoothly and it is such a relief to know that my debts will not overwhelm me. It is also helpful to know they will go to bat for me during my financial hardship. Thank you!

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2019

    The staff at National Relief were very helpful and friendly. I would recommend them to family and friends. They have taken a load off my shoulders and I look forward to working with them. If you want a professional organization, National Debt is the ones in your corner.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2019

    Just wanted to say that my first experience with National Debt Relief was more than what I expected. They were friendly, helpful, and helped me establish a plan that will reduce my debt. In only two years I should be able to see my credit improving and almost debt free.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2019

    Spoke with Tia today and she was very professional and thorough and answering my questions in regards to a breakdown of how much money should be deposited in order for negotiations to begin. Any time I've spoken with a representative, they've always been professional and kind.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2019

    Mathew answered all my questions and another lady who I unfortunately don’t remember her name. Made me feel like I was making the right decision and taking the right step to becoming debt free. I can’t wait to finish the program and see my debt finally disappear.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Jan. 28, 2019

    My contact was very friendly and explained the verbiage well! Answered all my questions and was eager to guide me thru the program. I would recommend this program to my friends who are seeking an out with debt issues. Bravo NDR for your help!

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    Verified purchase
    Price

    Reviewed Jan. 28, 2019

    It was a little lengthy but worth it. I cannot wait to be debt free. All fees are included so no hidden cost. Thank you Theresa and Joshua. They will take care of everything and I am in control of my account.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2019

    I have just started with you guys, so far so good, all agents are very well informed to answer my questions. I am looking forward to have my debt paid and my credit restored, even to a very high score. I am very hopeful that you guys will be able to help me, so I am looking forward to that. Thank you.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Jan. 28, 2019

    Just signed up with your program. Your Reps: A. ** and K. ** very professional and knowledgeable, explained in great detail the program, answered all of my questions. This should be a great working relationship. Thanks for the assistance.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2019

    The customer service of the company is really good and very friendly to talk with. I must say that the representative is trying to explain everything in order the client would understand fully what the representative has to say. I really appreciate the help and hoping that my application would be granted for I really need the assistance of your company.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 28, 2019

    This is a hard and scary process but knowing that you have someone to guide you along the way makes you feel secure and hopeful. Everyone that I have spoken to from beginning to now are super friendly and helpful. Also knowing that you won't have to speak to multiple credit cards and they will do it for you and even speak with the credit card companies is a huge relief.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Jan. 28, 2019

    Amazing customer service. They walked me thru all my concerns and worries. I even shed a few tears and they sat thru and listened. Answers all my questions. They were very respectful and polite over the phone. Looking forward in starting a debt free life. I highly recommend them.

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    Verified purchase
    Online & AppStaff

    Reviewed Jan. 28, 2019

    I recently had to file for debt relief due to health issues and interruption in full-time employment. The application process through National Debt Relief was easy and lifted a huge burden off my shoulders. I would recommend doing this for anyone carrying a large amount of unsecured debt and struggling to make those payments. The staff were very helpful and non-judgmental.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Jan. 28, 2019

    Chris ** did an excellent job helping me learn more about your program! He kept in contact and gave me a lot of useful information to review! Wayne did my welcome call and was very attentive and did a great job informing me of the next steps to expect in the program!

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2019

    I feel like a weight has been lifted off my shoulders. The representatives I have spoken to were extremely helpful, kind and knowledgeable. Knowing more now than I have previous known is fantastic. Thank you for the opportunity to help me restart my life over and make better decisions.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 28, 2019

    It was very easy and helpful, I will definitely recommend this company to friends and family. They are very knowledgeable, they explained everything step by step making sure I was clear with everything, they are very transparent with their fees.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Jan. 28, 2019

    I felt that each person was understanding and not judgmental, was professional, experienced and transparent. Was such a huge relief to finally reach out and have the experience be a positive one. Also appreciate that there is an advanced team and an attorney that helps us and is available, if needed. Affording me some measure of peace of mind.

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    Verified purchase

    Reviewed Jan. 28, 2019

    Gary ** made the application process very easy and understandable. I did my homework and can see why National Debt Relief is rated number one. They made sure I knew everything about what I was getting into and made me feel at ease along the way. Thanks NDR!

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    Verified purchase
    PriceStaffProcess

    Reviewed Jan. 28, 2019

    I am old and I had bills that I could not pay. I saw National Debt Relief on TV and I wrote their number down and whenever I decided I gotta do something, I have it. I went with them and enrolling in their program was pretty bad for me because I'm not computer wise. I had to have a 12-year old kid do it for me. I have been with them for more than six months now and the program got rid of two of the bills so far but there are still two of them outstanding. I am also not happy with the 21% that they're gonna charge me. I'm trying to sell some property and if I sell that property, hopefully, I can pay their bill whole. But, the interactions I've had with the people that work at NDR has been very good and I'm satisfied now.

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    Verified purchase
    Customer Service

    Reviewed Jan. 28, 2019

    National Debt Relief came up when I googled them. I liked what they were talking about so I want to try them. The enrollment process is easy and their customer service is good. I have recommended them to my son.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Jan. 27, 2019

    Very friendly and informative staff. Staff were very helpful and answered all our questions. Staff went through every detail and made sure we understood everything. They explained what we would be receiving by email and made the application process very easy. They also made sure we felt supported.

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    Verified purchase
    Staff

    Reviewed Jan. 27, 2019

    I needed help and had nowhere to turn. They were able to give me the assistance that I needed to get me back on my feet. I have recommended their services to my family and friends that have found themselves in similar situations.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Jan. 27, 2019

    I have debt on four credit cards and two of those four are really big while the other two are kind of smaller. So far, NDR has taken care of one big debt and one small one already. I'm very impressed with that. And now they're working on the second of the bigger ones. I just got a call and they've pretty much done everything for that, so I don't have to do anything other than make my payments. I started the program in August and so far, the program has worked out really well for me.

    In the beginning, it was kind of confusing because I didn't hear anything from them but I was making payments. And I kept on getting statements from the account that the money was going into but I had no idea what was going on. Then it took six months or so to be able to start working on them because the credit card companies don't like working with you if they think that they can get the full amount. But after everything, I sent in the documents for NDR to be able to work on my account and after about six months, I got the first settlement over one of the smaller debts. Then, I got the one for one of the bigger ones.

    The initial person that I talked to at NDR was great. She walked me through everything and it was kind of a long phone call, but we were going over a lot of the documentation. Then, everything was done via email. I would be on the phone with her but she would send me the documents and I would electronically sign them then I'd send them back to her. Then I made a call for the welcome center afterwards and everything was good. After that, I sent in a support question just asking because I haven’t really heard anything and they responded that it takes a little bit of time before I should start seeing something. And I did. So, our transaction was all web-based, which is really nice for me as it's harder to get on the phone and talk to somebody about that.

    For my payment plan, NDR selected an amount that I could afford for my payments, so I know that they're working with what I have. The plan is doable and paying the amount that NDR has set is a lot better than making payments every single month for my debts. NDR's reps also made my experience really comfortable. I have a lot of pride and I didn't want to do their program at first, but I knew that I couldn't do anything else. NDR's reps made sure that I understood everything, too. Some of the lawyer stuff was not easy to understand but that's just the nature of the biz.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    I am a talker... Brian whom I originally spoke with and helped me...was great. My welcome call today was alright but not very personable. Again, I am a talker... Apparently these people are to just stick to the script. I asked a question but she was not able to answer me apparently.

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    National Debt Relief
    Response from National Debt Relief
    Hello Cathy,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 26, 2019

    Daniel ** was awesome. He was very patient with me, explain every detail, good and bad things that he can do, things that the National Debt are able to doing, things that aren’t able to do, the worst case scenario is they really. He really help me understand the process and what I’m going to be faced up against. He was very clear and transparent about fees and everything else, show me what I’ve been saving throughout the years in route without any pressure, guide me through. Even sent me links to YouTube videos for my wife to see and agreed to this. Also I’m really thankful I call And thank you.

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    Verified purchase
    Price

    Reviewed Jan. 26, 2019

    Could not reach anyone on weekend to stop draft. Did not get a check and don't have money in the bank. Now will lose more money because bank will charge for return check. It would be nice if someone could have helped me.

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    National Debt Relief
    Response from National Debt Relief
    Hello David,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Jan. 26, 2019

    Very professional, understandable, very clear, they explained every point by point perfectly. I feel very comfortable talking to them, I will recommend you to my relatives and friends. I found this company online and they called me right away, make feel relax and back on my feet.

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    Verified purchase
    Staff

    Reviewed Jan. 26, 2019

    Am totally satisfied about the way they work with me. Each time they are explaining something to me, half way into the conversation, they will stop and ask me If I understand or have questions. I appreciate their professionalism and patience in the way they handle their clients.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    I have just signed up but so far so good. I can say that everyone I have spoke with have answered any questions I have thus far and hope that my experience stays as positive. Also Nicole ** was a pleasure to work with and a great help in getting me started down this path.

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    Customer ServiceStaffProcess

    Reviewed Jan. 26, 2019

    Great customer service and very friendly people to talk with and work with! Andre started us in the program and was very patient and answer any and all questions we had! He has been great through this set up process!

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    Verified purchase
    Staff

    Reviewed Jan. 26, 2019

    Everyone we have spoke with is so polite and was not bothered with questions we had. Wonderful experience and service. I would recommend to anybody that is trying to get out of debt in a short time and feel like you can breathe.

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    Verified purchase
    Staff

    Reviewed Jan. 26, 2019

    Ed ** (I may have spelled this wrong) and Jonathan ** were incredibly helpful to us during a hard time. We feel relief and an ability to move on to getting our finances straight and focusing on our families and the work we do. Thank you so very much!

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    Verified purchase
    StaffProcessTransparency

    Reviewed Jan. 26, 2019

    The enrollment process was easy and the representative explained the program well. The program takes what is a daunting task and makes it manageable. It is a comfort knowing there is a dedicated staff working with us to resolve this and help us get on track.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 26, 2019

    To me, debt consolidation meant that I failed to provide for my family and was a piece of trash that was bailing on my responsibilities. NDR walked me through it every step of the way and helped me feel like I was doing the right thing for my family. Courteous and professional staff, experts in their field. Thank you.

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    Reviewed Jan. 26, 2019

    I am still a customer of National Debt Relief - NDR; in the middle of the process. At this point I thought I want to share these facts - I wish somebody had shared before I signed up.
    1. All of what you hear on the radio of commercial promoting NDR is phony gimmicks, fake statistics and exaggerated numbers.

    2. When signing up with NDR to have them resolve your debt; your credit score will deteriorate drastically; because for the first 6 to 8 months, you pay NDR not your creditors and you will be missing on your creditors' payments.

    3. At least one creditor will take you to court; NDR will take the “Vase position” when that happens! They do not know where to go, what to do and they tell you: "go to the court and ask them to give you more time!” Even though they will sell you a service called “legal representation”.
    4. Their first priority is their commission; NOT to pay off your debt. You will notice when they settle down an account that the first payments will be little like $15 and the last payments will be big ones like $700, and that is because they paid themselves first.

    5. They agree with you on a certain payment when you first sign up; they soon start calling you to make extra payments to satisfy the creditors but they will never ever use some of their fees (their commission) to pay off a creditor.

    6. You may not have an option; but just make sure you know what you are going into. They won’t tell you everything. NDR will take advantage of your weakness and sell you things you do not want to buy...like the “legal representation”. They will also take advantage of your whole financial tightness. It is vicious.
    7. Do not get deceived by their rating; I am pretty sure most of these people who rated them five stars work for them.

    8. When NDR settles down an account and tell you you SAVED $1500, do NOT BELIEVE them, because you actually did not save this amount, you probably would have saved $200 and paid NDR the $1300.

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    National Debt Relief
    Response from National Debt Relief
    Hello Reed,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.

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    Staff

    Reviewed Jan. 26, 2019

    Going over my hardships and financial battles with a complete stranger was very embarrassing at first but as we got to know each other a little better the two ladies made me feel very at ease and comfortable with sharing my financial setbacks. Their quirkinesses and great attitude is was what set the tone, thanks so much and better days to come for everyone. God bless.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    I was in over my head with credit card debt. The two customer service reps explained the whole process with all the pros and cons. I'm keeping a happy thought that when my program is up I will be in a better place financially.

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    StaffProcess

    Reviewed Jan. 26, 2019

    Jeff ** was very knowledgeable when explaining the services. He was also very patient when my wife and I had questions. He answered everything without getting frustrated. I would Highly recommend him! We are very pleased with the program at the start.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    The customer service team is very patient. They understand all the paperwork so it’s nice to be able to have them go through it all in detail. They were able to answer all my questions without any problems. Everything was done quickly which is nice when you have limited time throughout the day.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    Dan and Angel were very comprehensive and helpful in answering any of my questions or concerns. The welcome call was very thorough, and made me confident in my choice to join the National Debt Relief in hopes of getting to better financial standing.

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    StaffProcess

    Reviewed Jan. 26, 2019

    I have just started this process and am only able to comment on the people I gave interacted with so far. Everyone I have talked to has been professional and very helpful. If this program works as they tell me it will, it will make a huge difference in my life. I am feeling very optimistic about this program.

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    StaffTransparency

    Reviewed Jan. 26, 2019

    Through much prayer I began this journey. I had been duped and received many false promises to help rectify my situation. After researching many, many avenues, I finally found someone who seemed to be genuinely concerned about me, the person. The representatives were friendly, courteous and knowledgeable. They explained everything. Kudos to all!!

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    Customer ServiceStaffTransparency

    Reviewed Jan. 26, 2019

    The documents were all explained clearly and done very well. The timeframe in talking to the representatives are absolutely perfect, they are all awesome! The line of communication was clear. I would definitely recommend to my friends, family and co-workers.

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    Customer ServiceOnline & AppStaff

    Reviewed Jan. 26, 2019

    I was a bit nervous. But the customer service that was given to me was great. They didn't judge me. They were very patience. The application process wasn't hard at all. I was quickly approved. I pray this helps me.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    I've worked with National Debt Relief in the past, and when I needed to do a debt consolidation, I called them and they got my information as far as the debt that I owed and the companies that I owed them to. There have been times where I felt a little pressured. For this enrollment, I had collector contact, debt relief, and they wanted to add them to the profile that I've had of companies that I owed to. They would then increase my monthly payments, so I told them that I didn't wanna do it that way. The person I was speaking to made me feel a little pressured, and he moved on right away. But otherwise, I felt that they were very supportive and knowledgeable. Overall, I'm very happy with the actual debt relief. I felt that they kept me informed and that they were very open to working with me as far as debt and financial situation.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    I've had five strokes and I’m in a walker, and I’m still going to therapy. I lost my job, so I had no income and they don’t think that I’ll be able to work again. All we have is a little Social Security. I’m doing credit card services with National Debt Relief and I started a little before I had my strokes. I thought everything would be under control, but it didn’t work out that way. I had to send National Debt Relief $571 a month, then add something as I get enough money where they can call a creditor and talk them down or work it out with them. Then, NDR calls me and says that they settled for this amount and they ask if I want to do it. At that point, I would tell them yes or no. This has been about four months and so far, we got two of the debts done. Most of the debts are $1,000 or over, but I can only send $500 a month.

    The reps at NDR are the friendliest people I’ve ever talked to on the phone. They are really nice and they never seem bothered when I call. I can ask the same question 20 times and they would answer. I get a letter in the mail and fax it to them saying, “Hey, there’s a bank and saying such and such,” and they take care of it right away in order to get a hold of that bank and let them know what’s going on. It is a really friendly service. They react to my call right away and they call me back the same day or the next day and let me know what’s going on. If I send them something, they would call me back and let me know that they received it. They don’t send me an email, they actually talk to me.

    If I could come up with some extra money and send them money, then they have more money they can work on somebody else right away. We just don’t have enough with just Social Security, but they’ll work with me any way they can. It’s just a matter of how much money I can send each month. I’ve had a couple of banks call me and NDR gives me a number when the bank calls. I give them the number and the banks are supposed to call them. Some of them even say, “Oh, that’s National Debt Relief. Okay, thank you for your call,” and hang up.

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    Transparency

    Reviewed Jan. 25, 2019

    I had a very pleasant experience with this company and everything was explained to me very thoroughly. I'm excited about the outcome. This is going to be a huge step in clearing up my financial situation. I promise to monitor my progress and do everything possible to comply with the program to receive optimal results.

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 25, 2019

    Customer Service and the program was very well explain by the representative. The terms and agreements was easy to understand. And I am looking forward to get out of Debt with no time. Thank you for explaining the program to me.

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    StaffProcess

    Reviewed Jan. 25, 2019

    Armani was very helpful and never pushy. All of the information provided was helpful and easy to understand. Once I contacted NDR I never felt I had to do the program. They have made me feel welcomed. Thank you for everything!

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    Customer ServiceStaffProcess

    Reviewed Jan. 25, 2019

    Just began the program and in its very very early stages all I can say is that it will be a huge weight off my shoulders. I can say the customer service reps: Nate and Isis were very good and easy to talk with. My faith is with this program and I am confident that I can come back here when completed and give 5 stars.

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    Staff

    Reviewed Jan. 25, 2019

    I am very pleased with my experience with National Debt Relief. They made it very easy for me to achieve the outcome I was hoping for. All the representatives I was contacted by were extremely polite, understanding, and helpful. I could not ask for a better result.

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    StaffProcessTransparency

    Reviewed Jan. 25, 2019

    Patrick ** was very helpful, in helping us understand the program, he explained everything, and what paperwork we needed. He was patient with us trying to get everything ready. Patrick is very informed of the process, and I am glad we called NDR.

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    StaffTransparency

    Reviewed Jan. 25, 2019

    I have been handled by two people, Ben and Athena. Both are professional, patient and clear in delivering your message. They have made a difficult personal situation easier and better defined. Thank you. I would not like my comments to be considered confidential and used for internal dissemination only.

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    StaffProcess

    Reviewed Jan. 25, 2019

    I was in a pretty bad situation and I needed to have my debt resolved. I got online to research debt consolidation and National Debt Relief was number one, so that was who I went with. The service has been great and I was impressed with the negotiator's understanding of the situation that I was in. I was very comfortable working with him. Also, the program got my debt down. We went through all the debt I had and it has been worked out from there. I only have two accounts left that are open and the rest have been resolved.

    But with the last account that we resolved, there was some mix-up as far as it was enrolled in the program. I was contacted by three different representatives on that one and kind of discussing the same thing. So, I felt like they weren’t communicating too well with that account. But the rest have been great and we got that one resolved. NDR is great. If you’re in a bad situation and you can’t get out of it and you feel like there’s no way for you to personally get out without help, they’re really good with helping.

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    Staff

    Reviewed Jan. 25, 2019

    Every person spoken with was very professional and very considerate of my plight, demonstrating a willingness to help resolve my problem. From the start everyone spoken with made me feel very comfortable in this embarrassing position. I would and will recommend National Debt Relief to anyone confiding in me with a similar problem.

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    StaffProcess

    Reviewed Jan. 25, 2019

    Very pleasant and helpful. Made the process much less stressful. I wasn't looking forward to having to address this. I had my credit score fairly high and is stressful to have to consolidate the cards. I appreciated the patience of the individuals who helped me.

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    Staff

    Reviewed Jan. 25, 2019

    Luis was extremely helpful, professional and thorough in my dealings with him. Actually, everyone with whom I have dealt thus far has been absolutely wonderful and helpful. This is an embarrassing situation and the staff have remained nonjudgmental and professional at all times. I really appreciate everyone's help.

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    Staff

    Reviewed Jan. 25, 2019

    Adam ** was very comforting and sympathetic to our circumstances! He made me feel better about my situation. I don't think anyone intends to rack up debt and be stuck in the vicious cycle of minimum payments and over-extension, but here we are. He is amazing!

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    Customer ServiceStaffProcess

    Reviewed Jan. 25, 2019

    I had a very good experience overall from the moment I received the call from the debt specialist until the end of my welcome call. I would definitely recommend this program to anyone that is experiencing the same difficulties I am.

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    Customer ServicePriceStaffProcess

    Reviewed Jan. 25, 2019

    Updated on 01/30/2020: They were very thorough. They went over it a couple of times. They talked to me and my husband. That way, we all understood it. They even sent everything that we had discussed in an email form, so I could read it as well as talk to them directly over the phone. Going through the program took away stress. It was reassuring knowing that what I was paying was going towards getting rid of the debt and not just paying interest every month. It was something else going down. It was definitely helpful.

    Original review: My overall experience with National Debt Relief was five stars. From the first call to the last, i was met with kind and friendly people. They were very knowledgeable and strived to understand my situation and find a perfect solution. Thank you.

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    Customer ServiceStaffProcess

    Reviewed Jan. 25, 2019

    Everyone I spoke to was extraordinarily professional and did an exceptional job. This is a difficult situation for anyone and the calm and cheerful demeanor made the process a great deal better. This has been some of the best customer service I’ve ever experienced.

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    PriceProcess

    Reviewed Jan. 25, 2019

    I have never sought debt relief in my life. But due to a business failing that was not in my control, I was left with more debt than I could ever pay off --- especially because of the high interest rates. From the moment that I called National Debt Relief, I was treated courteously and professionally. The entire process was easy, fast, and simple. In 24 hours, I solved a problem that had cost me many night's sleep for months.

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    Customer ServiceProcess

    Reviewed Jan. 25, 2019

    I had many questions, having never worked with a debt management company. Daniel was able to answer each question with facts and was extremely passionate as I reviewed each section of the paperwork. I also did not receive any pressure during my welcome call session. I was able to read the contract and sign after reviewing the entire document. Having to go through the motions of settling past due payments is stressful enough and the National Debt Relief company made this process smooth, calm and straightforward.

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    Staff

    Reviewed Jan. 25, 2019

    I was very pleased with the interactions I've had with representatives of National Debt Relief. They were patient and courteous. They answered all the questions I had at the time in a satisfactory manner. I look forward to working with them to resolve my debt.

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    Staff

    Reviewed Jan. 25, 2019

    My mom recommended them to me and even though the first guy was unhelpful the new guy Taj was a whole lot better. They were very helpful and informative. I would recommend them to anyone and I feel more confident with them helping me get my debt resolved.

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    StaffProcess

    Reviewed Jan. 25, 2019

    Everyone I talked to was very friendly, considerate of my problems and very helpful making sure I understood every step of the program. I already feel relief that I will be free of this burden of debt in 3 years. I definitely will recommend this program to friends and family.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 25, 2019

    The NDR employees that helped my husband and I were wonderful and very helpful. Mr. ** worked well with me via email which was much more convenient for my schedule. He also walked me through everything in detail as did the welcome call employee.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2019

    My debt has always terrified me and your associates made me comfortable and enlightened enough to feel like now I can have back control. They are truly amazing people and helpful as well. My representative kept me informed and answer all my phone calls and questions and it's only been 2 days. I look forward to the future.

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    Customer ServiceStaffProcess

    Reviewed Jan. 25, 2019

    Anthony ** handled everything in a very timely manner and was extremely professional during the entire enrollment process. He responded to my emails very quickly and made me feel confident that my personal information is safe with this program. He went through the final steps of enrollment in detail, but was concise enough as to not drag it out. I am really excited about being debt free and while this program is not a loan, which means it is not a quick fix, there is no interest; and everything is included in my payments and I have confidence that they have the means to handle any issues that could arise during negotiations, etc. My Welcome Call representative, Guadalupe, I believe is her name, was also very professional and very quick when reading through everything which is great for me because I am always working! If you are considering taking a loan out to consolidate credit card or any other debt I strongly suggest applying for this program first.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2019

    The call was very informative and she was patient with me and understanding as I was on the bus and it was the only time I had to do the call before going to work and she repeated things for accuracy as well as helped me with confidentiality as too sensitive information.

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    Transparency

    Reviewed Jan. 25, 2019

    Franklin and Jamie both made me feel very comfortable in a market that has many reasons to not feel comfortable. Everything was explained. Every paragraph of my contract was addressed and then addressed again. I would recommend NDR to anybody with CC debt.

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    Staff

    Reviewed Jan. 25, 2019

    So excited to work with NDR to be free of my credit card debt and on my way to financial freedom. As well as save some money for the future and work on reducing my student loan debt. The staff is amazing by the way!

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    Staff

    Reviewed Jan. 25, 2019

    I had a very good experience with everything! Both Adam and other representatives were very helpful and thoughtful of my time and situation. I would recommend this company to anyone who needs help in getting out of their debt! I hope that in the months ahead everything goes as smoothly as the enrollment has.

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 25, 2019

    Bill & Monica were very helpful and knowledgeable about the program and options. Bill was very helpful in determining what the best course of action would be and explained the programs very well. Monica did a nice job going thru the welcome call and answered all questions promptly.

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    Staff

    Reviewed Jan. 25, 2019

    Everything is great. Every and all conversation I had with the agents appeared to be encouraging to help me resolve my debt situation. I hope we can continue and finally resolve my dilemma. I really appreciate your expertise because right now I am considering to go bankrupt. So, I wish and hope that we can resolve this situation together. Thank you very much.

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    Customer ServiceStaffProcess

    Reviewed Jan. 25, 2019

    The process was easy, completed in a timely manner, and the representatives were knowledgeable as well as understanding. I appreciated how kind they were on the phone with a sensitive and embarrassing matter such as this. I have already recommended National Debt Relief to two friends who have experienced hardship as well.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2019

    When I call I didn’t know how I would be treated since I was in debt... Ruben was so willing to help, never professional & sincere... Very kind... I had a great experience. I feel a big load off and relief that I chose the right thing to do.

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    StaffProcess

    Reviewed Jan. 25, 2019

    I was unsure of whether or not this program was for me, but everyone that I have spoken to has been extremely helpful and kind. I feel good about starting this process and look forward to my continued experience with NDR.

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 25, 2019

    Both representatives were patient and explained the process and answered my questions. They were kind and compassionate. I was very embarrassed to make the phone call, but I now feel as though I am on track to getting my finances under control.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2019

    The representative was so helpful and knowledgeable about everything. Even though I did not have any questions when our phone call was through, she informed me of where to go if I had any in the future. She was very patient and kind.

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    Process

    Reviewed Jan. 25, 2019

    I had questions at first that made me think twice about going ahead with this program and they went to the extreme to make sure I understood and was happy. At the end I was happy and can’t wait till we are at our goal and debt free!!!

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    Customer ServiceStaff

    Reviewed Jan. 25, 2019

    Isiah and Angel were both very helpful and were able to answer my questions and guide me through the process of enrolling. I appreciated their patience with me to get it done!! I feel so relieved and have peace of mind. Thank you!

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    Staff

    Reviewed Jan. 25, 2019

    Both my contact were very helpful, informative and patient. They answered all my questions to my satisfaction and made me feel very comfortable with my decision to reach out to NDR for help and am confident that I'll be able to reach my goal of being debt free within the next couple of years. The all inclusive deposit each month will help me budget the rest of my expenses and leave me with some spending money.

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    Customer ServiceProcessTransparency

    Reviewed Jan. 25, 2019

    My experience was awesome and their customer service was great. I was able to review all of my documents and ask questions for clarity. Ms. ** deserves a pay increase and recognition for her professionalism. I will highly recommend this program to all of my friends. My goal is to be totally debt free by 2021. I truly believe this will work and I am excited to get started.

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    Staff

    Reviewed Jan. 25, 2019

    Mark was very kind and sincere. He made me feel that I was important to him and really wants to help me out. Thank you for having him a part of your team. He answered all my questions with a smile on his face. Bless Him!

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    Staff

    Reviewed Jan. 25, 2019

    Friendly. Warming. Funny. Concerned. Acted like he genuinely cared. Available. Efficient. Although this was a scary decision, Joe put me at ease and answered all of my questions. I really hope this turns out to be a good experience.

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    Customer ServiceStaffProcess

    Reviewed Jan. 25, 2019

    Customer service was nice and respectful. The use of electronic forms made the process almost painless. Hours of operation where agents are available in the evenings provides the means for a people with full time jobs to complete business at agreeable time periods.

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    Customer Service

    Reviewed Jan. 25, 2019

    Customer service was great. Faith ** is exceptional at her job. I would recommend this service to anyone whom is in debt and wants to get out. Rather than going bankrupt or being sent to collections this is the way to go.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2019

    The customer service is amazing and its a great program to be in. I would recommend this service to anyone who needs it. I am just glad they gave me the opportunity to be debt free. The representatives who enrolled me were very helpful and knowledgeable.

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    Staff

    Reviewed Jan. 25, 2019

    Joining the National Debt Relief program took a load off our shoulders. The representatives answered every question we had and were very friendly. We felt important to them and that means a lot to me. Thank you so much for helping us! You are very much appreciated!

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    StaffTransparency

    Reviewed Jan. 25, 2019

    Your service was prompt and understandable. Thank you for the clarity and completeness with which you presented the material. We covered a lot of bases in a short time. I am comfortable with my understanding of the matter. My pleasure to meet with a group of well trained, knowledgeable and caring people. Thanks for the experience. I look forward to working with you.

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    Staff

    Reviewed Jan. 25, 2019

    I was very pleased with how I was treated. I didn't feel like I was less of a person because I had debt I couldn't pay. Luis was very polite, understanding, and informative. He was able to get me a payment that would work for our family. I am very happy that he was able to get me approved and I am on the road to becoming debt free once again. Thank you so much. I would recommend your services to anyone in my same position.

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    National Debt Relief
    Response from National Debt Relief

    Keith, thank you for taking the time to leave a review today. We're thrilled to hear of your experience with our representative. Please let us know if there's anything else you may need.

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    Transparency

    Reviewed Jan. 24, 2019

    Great experience the whole way helping me out with debt. I would recommend to friends and family. Everything was perfectly explain to me and the weight off my shoulder came off from them helping me out. Thank you again. I would tell friends and family about National Debt Relief.

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    Staff

    Reviewed Jan. 24, 2019

    Was very knowledgeable and helpful. Can’t wait till the program starts to show results, everything was handled in timely manner, I feel I can get in touch with my agent at any time. Would recommend to anyone looking to get their debt under control, of course you have to put in the work and time for this to happen but no doubt I feel that it will.

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    PriceProcess

    Reviewed Jan. 24, 2019

    The first steps of the program are extremely easy to complete. NDR pulled my credit report and told me they could help with 7 accounts. Making the minimum payments on these 7 cards would cost $38,000, I'm set up to pay $274/monthly until NDR negotiates a settlement and the debt is absolved. There is no penalty for paying extra, to get through the program quicker. The Debt Relief Kit provides helpful scripts when dealing with creditors. I contacted NDR yesterday and my account, my online profile, and a great feeling of relief. I have major medical problems and will end up on Social Security Disability in the future.

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    StaffProcess

    Reviewed Jan. 24, 2019

    I was nervous and didn't know what to do, but Ariana was so compassionate but very professional at the same time. She made the process for me easy and it's like she felt my pain and helped lift this heavy burden off my shoulders. She was very patient. She wanted to make sure I understood.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2019

    Thanks to Ms. Dionne ** who took my call. Unfortunately I was unable to speak and requested a callback to which she did and at the time I requested. Again I could not take the call but she left me a detail message which I could not ignore and immediately call back. She is very knowledgeable and very easy to speak with, all my questions were answered promptly and honestly she made it so easy to do business with the company and I really appreciate having her as my consultant, I even mention the service I got to my daughter as she too is considering a consolidation so I highly recommended my daughter to the company because of the great personality, the patience, waiting on the phone while I get information that is needed to help with the application. She is a good listener, her customer service skills is excellent. Thank you.

    For my welcome I was introduced to Janie who also left a message for me to call back, and she too was excellent in welcoming me and again going over the requirements and procedure while in this program. Again all my questions were answered delicately, and with patience, and told me don't hesitate to call or email if later I have questions or concerns I am very impressed and will recommended any one for services with National Debt Relief. Thanks again!

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    Customer ServiceStaff

    Reviewed Jan. 24, 2019

    From the time I called to find out about the program, talked to Jose **. He was very thorough on details, he followed up when he said he would. He was very courteous and professional. I can say the same from the lady that did my welcoming letter. Thank you for your great service.

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    Customer Service

    Reviewed Jan. 24, 2019

    I’d been avoiding taking steps to work towards debt relief because I knew it would require sharing my situation with another person - a potentially embarrassing experience. However, once I finally made the call to NDR, I immediately felt better knowing I was doing something right, a sentiment shared by the individuals with whom I spoke - Armani and Bianca. They made the application process very straightforward. I only wish I had made the call sooner.

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    Response from National Debt Relief

    Stephanie, it's natural to be a little hesitant to talk about something as personal as your financial situation, and we do everything we can to make that conversation as comfortable as possible. We want to help you reach your goal of being debt-free, and we're glad your experience with our agents was so seamless. Thank you for taking the time to leave a review today.

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    StaffTransparency

    Reviewed Jan. 24, 2019

    The entire process was extremely transparent. The support representatives were incredibly knowledgeable. He walked me through every step of the contract, so I was confident I was doing the right thing for me before I proceeded. Thank you for helping me come closer to financial freedom.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2019

    It was pleasant to speak with the representative that called. She was very helpful and knowledgeable. She was very helpful and answered all the questions that I had. She did not rush through the interview. Would most definitely refer to a friend.

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    StaffProcess

    Reviewed Jan. 24, 2019

    The individuals that assisted me in my enrollment are very helpful, patient, informative, and thorough. The process was a bit lengthy, but that would be expected when signing loan documents. I will highly recommend National Debt Relief to family and friends, once I have experienced the process after a few months. I am looking forward to being debt free.

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    Customer ServiceStaffProcess

    Reviewed Jan. 24, 2019

    Although it might seemed scary at the start, as I moved on, guided by excellent customer service and found comfortable, surrounded by knowledgeable people at the end of this process, becoming free of debt is what I really needed. For this I need to thank you. Thank you.

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    Customer Service

    Reviewed Jan. 24, 2019

    Straight to the point, check up on you and do what they say they're going to do, answer all your questions, help you every step of the way, they don't judge or give you a hard time, stay to their word.

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    Staff

    Reviewed Jan. 24, 2019

    I had an excellent experience! Kirk was kind, patient, informative and very professional! He made something I was hesitant to do a breeze! I’m very happy with the decision I made and will recommend, National Debt Relief to anyone who should need your services!!! Five stars all the way!!!!

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    Staff

    Reviewed Jan. 24, 2019

    She went thru every step and made it easy for me to understand. I feel good about National Debt Relief handling my debt. I can't wait to get started and pay off my debt. Here's to a new start of being debt free and pray I don't fall back into debt down the road. Thank you for all your help.

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    Reviewed Jan. 24, 2019

    I chose NDR to help me with a problem of financial nature. I’m so happy that I am getting the help I need to become debt free. My situation has become very dire and I need all the help I can get. I’m so grateful to be given this opportunity. My mind is finally at ease.

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    Staff

    Reviewed Jan. 24, 2019

    Excellent staff, very helpful, quick responses with any questions. Would definitely recommend to any friends. Staff has and will go the extra mile to help you with any situation. I do not regret starting my path to debt relief with National Debt Relief.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2019

    Kind, listen, work with you, confidential, polite, respectful, cheap, works great with you to get this debt solved in a great amount of time by two years or less. And help your check score to rise and no more phone call from others people.

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    StaffProcessTransparency

    Reviewed Jan. 24, 2019

    Everyone was very helpful and explained everything very well. They are very supportive and will be working with the same person throughout my program. I am hoping this program helps me in the way I need it too. This has been all a positive experience for me so far and hope it will continue to be.

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    PriceStaff

    Reviewed Jan. 24, 2019

    I'm just getting started and everyone has been very helpful. I appreciate the opportunity to get my debts in order and the patience and hard work of everyone that has helped and helping. It's been a long hard road. There is no way on a fixed income to pay 23% interest. Everything has gotten way too expensive for survival. When you throw sickness and natural disasters (storms) that destroy your home into all the demands, it becomes a little more than one can produce. I thank Kirk and all that have worked with me this a.m.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2019

    My experience was smooth, James ** was very helpful and compassionate. I do recommend, However, that maybe the customer service reps go a little slower. It is a lot of information to take in, and they are very fast. Otherwise, my experience so far has been fantastic!

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    Staff

    Reviewed Jan. 24, 2019

    My experience so far has been wonderful. It is truly a relief to have a plan in place. Everyone who I spoke with was kind. They didn't judge me. Susan was very helpful and understanding! I know I will sleep better at night without this debt problem hanging over me.

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    StaffProcess

    Reviewed Jan. 24, 2019

    I was not certain of what I really wanted out of this but I made the call anyway. They were very professional and friendly. They made the process easier to comprehend. My questions were answered appropriately and I feel comfortable giving out my information. I will recommend family and friends to follow this path if need be.

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    Staff

    Reviewed Jan. 24, 2019

    Very informative an helpful. Looking forward to clearing up my debt and working with your debt relief program. Your employees were very helpful in explaining my way to a debt free lifestyle. I will take their suggestions to take my monthly extra money to clean up my smaller debts.

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    Customer ServiceProcessTransparency

    Reviewed Jan. 24, 2019

    They have extremely good customer service. They take the time to explain everything to you and ask if you have any questions for them. Very clear about your options and how the program works. I would recommend this service if you are having financial difficulties and need assistance.

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    Verified purchase

    Reviewed Jan. 24, 2019

    I could not make a financial transaction with Navy Credit Union go right. I contacted National Debt Relief in August 2018 and did exactly what they said to do. Today, Jan 24, 2019 I accepted a settlement offer that will repay Navy Credit union the principle. I am so grateful to be able to have this issue resolved. Amazing relief.

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    Staff

    Reviewed Jan. 24, 2019

    Dan was very personable and great to work with! Excited to be on this new journey to debt relief with this company. I would recommend this company to anyone else looking to get debt free as well. I think your company is very friendly.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2019

    The individual Kameel that helped me was very thorough and willing to answer any and all questions I wife and I had. I didn’t feel lost and they were very good at answering my questions in a quick concise manner.

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    Transparency

    Reviewed Jan. 24, 2019

    I just enrolled with NDR and I feel confident that I will be successful with their help. Everything is well explained multiple times over and everyone is very open to questions. Thank you again for helping and I can't wait to be debt free!

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    Staff

    Reviewed Jan. 24, 2019

    KAY ** was very professional and helpful. Took a huge heavy burden off my shoulders. Kind, helpful and professional. Never on a hurry. Made sure I understood because I felt overwhelmed by all the material. The professional world needs more people like KAY **.

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    Process

    Reviewed Jan. 24, 2019

    Sebastian made me feel so comfortable and not embarrassed about the debt that we got ourselves into. We have always been very good about managing our money, but we had a decrease in income and the credit card debt got out of control thinking we could get right back we were with no problem. I really cannot believe how comfortable Sebastian made us. When the process was over, I felt relieved already. I can't wait to become a debt free "Graduate".

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    Transparency

    Reviewed Jan. 24, 2019

    I appreciate the knowledge and sense of security to correct and clear my debt. I was considering bankruptcy because I did not qualify for a consolidation loan through my home equity. This really opened my eyes, my debt was back to haunt me, I needed help. I heard the advertisement on the radio while sitting in traffic after work. Wondering how to extend payments and avoid late fees because I knew my paycheck was not enough to pay the bills due! Thank You for the Helping Hand National Debt Relief!

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    ProcessTransparency

    Reviewed Jan. 24, 2019

    Very helpful and explained everything that will happen and what to expect as you proceed through the process. Would recommend to a friend if they needed help with debt issues they may have. They have and offer answers for any questions you may have, also helpful if you need to modify your agreement.

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    Customer ServiceStaffProcess

    Reviewed Jan. 24, 2019

    I had a wonderful experience with LaShonda ** in the whole loan process. A True professional. I also had a great Telephone Conversation with Jesse. Thank you for helping this process to be easy. I am glad with the payment amount and my life will be simplified by the whole process.

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    Staff

    Reviewed Jan. 24, 2019

    Speaking with Angel and setting up my account was extremely easy and Angel was kind and supportive. The entire team treated me with respect and dignity. With their guidance I look forward to being debt free in the near future.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2019

    My experience was so good, Michelle ** is so understanding and very helpful with a great deal of professionalism. She was the only one I wanted to deal with. When the Client Success Team called and I spoke with Laura ** she showed such compassion and was very professional as well.

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    Staff

    Reviewed Jan. 24, 2019

    After an intense research I decided to go with who was rated the best. Start up was easy and the reps I spoke with were extremely nice. I'm hoping things continue in this direction and they don't change after a few months. Feeling pretty good about this company.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2019

    The customer service representative was extraordinarily kind, understanding, knowledgeable and caring. I would call a hundred times more to speak with her - that is how awesome she was. I wish everyone had her demeanor in Customer Service! I had such a wonderful experience speaking to her. She is truly the definition of customer service.

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    StaffProcessTransparency

    Reviewed Jan. 24, 2019

    Everyone was very nice and very helpful. They made us feel very comfortable and they were knowledgeable about the program. Also very prompt in getting back to us and helping us fill out paperwork also explained how to handle creditors.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2019

    The best part is the patience and kindness NDR representatives deliver. Bill ** was very helpful in giving me financial perspective on the totality of my credit card debt and the basics of the program. He did not rush and allowed me to ask simple questions that I felt comfortable asking instead of being embarrassed for being one who does not know much about debt and finances. Kathleen's welcome call was also reassuring. I feel like I have a true defense against what I sense is an aggressive nature on the part of credit card companies. The product NDR offers seems well worth it!

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    ProcessTransparency

    Reviewed Jan. 24, 2019

    They continue to be very helpful and transparent with the help and product they would be providing us during our time with NDR. Everything was completely explained and all my questions answered during the process. We are very excited to work with them to get our credit back on track.

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    Staff

    Reviewed Jan. 24, 2019

    Thought everything was very professional and very thorough. Everything was carefully explained and we made sure we got everything covered before committing. Like the fact that things were being done around my schedule instead of the other way around which is usually the case.

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    Transparency

    Reviewed Jan. 24, 2019

    Were very helpful and walked me through everything very well. They explained the contract very well and were patient with all my questions. I'm looking forward to working with them in the future and getting out of debt. I like the easy payments but wish it didnt negatively impact my credit.

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    StaffTransparency

    Reviewed Jan. 24, 2019

    Keith was very helpful, easy to understand explanation, allowed time and encouraged to ask questions. He made sure I was able to ask all my questions before I was let go. He gave me a tel.# I can call should I have questions later.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 24, 2019

    I had a wonderful experience with my National Debt Agent. He was very patient, and took his time to explain the plan to me and my husband. He called us back immediately, and was very helpful. The welcome call I thought was very rushed, and I feel like the representative spoke too quickly. Other than that, I had a great experience.

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    Customer ServiceStaffProcess

    Reviewed Jan. 24, 2019

    The experience I have had with the customer representatives with NDR so far have been extremely helpful and more importantly concise with their information. The process itself was very easy, the hardest part was admitting I needed help and making the call. Soon after the call was made Rhoee ** was a tremendous help in taking my information and formulating a plan for me. It’s brought a sense of calm over me knowing there is a structured plan to take care of mistakes I made early in my life. Rhoee was very helpful and answered all my questions and went into detail on all the steps of my NDR plan. He was also very honest with the initial negative impacts of the program but also stated that it was a step in the direction towards financial peace of mind. I am just starting my journey, but I hope with the plan laid out before me I will be able to reach financial freedom.

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    National Debt Relief
    Response from National Debt Relief

    Jeffrey, congratulations and welcome to the National Debt Relief family. Often, the hardest part of the process is starting. Now that you've got that out of the way, we can focus on working with you to reach your financial goals. Please let us know if there's anything you need to help that process along.

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    ProcessTransparency

    Reviewed Jan. 24, 2019

    This was a hard decision for me to make, but from my first interaction Daniel, I felt very safe and taken care of. Everything was clearly laid out and well explained. And the process was also so fast. I feel confident I made the right decision in going with you guys.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2019

    The person that was helping me was very thorough and she able to answer my questions properly. Overall she was very helpful. I look forward to working with the company and I’m very thankful they are able to help me.

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    Staff

    Reviewed Jan. 24, 2019

    Wonderful staff. Everyone was super supportive. I felt so much gratitude towards your company and staff. All my questions were answered. My terms are reasonable and I felt good about my payment. Thank you so much. I will recommend this company to everyone who is struggling.

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    Customer ServiceStaffProcess

    Reviewed Jan. 24, 2019

    Kay ** was very nice and informative throughout the entire process. Sheday **, who did our welcome call, was very professional and helpful. The enrollment process was easy and stress free. Thank you for helping us to have hope again.

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    StaffTransparency

    Reviewed Jan. 24, 2019

    National Debt Relief is a good company. They're very reasonable to work with. The enrollment process went smoothly. They gave me a timeline and a quarterly rate for it. The staff that I've talked to so far have been very nice and very professional in what they do. They explained everything to me and they answered all my questions.

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    Customer ServiceStaffProcess

    Reviewed Jan. 24, 2019

    I was paying a certain amount every month but I wasn't able to keep paying it and so I wanted everything to be consolidated to a lower bill. I used National Debt Relief and working with them allowed me to have a stress-free mind. The enrollment was very easy and convenient and for the payment plan, they took into consideration the other bills I have. Their reps have answered when I called and they've helped me with how to get online to look at things. NDR's program has managed to give me the ability to pay the amount. I'm impressed with the speed of the process and I know that I can pay more to speed it up even more.

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 23, 2019

    Updated on 06/18/2019: The biggest problem with this company is they are not trustworthy. Even worse, they are also poorly trained and will tell you something different every time you call. Whether their disorganization is due to poor training or a facet of their scam, is hard to tell. I worked with this company for a year. In that time, all three of my accounts have been charged off. For months, I was told that one of my accounts was resolved and payments were completed. However, as soon as I asked for a paid in full letter, all of sudden, it was NOT resolved. NDR had only paid one payment out of three. However, they had taken $1500 in fees over the past year & had accomplished nothing. This is taking money for a service you did provide, and even worse, lied about.

    It took WEEKS of calling several times to get them to agree to refund the $1500 in fees. There was absolutely zero benefit to being in this program the past year. Only frustration, lies, and being flat out stolen from. They have finally agreed to refund the fees, but I am STILL waiting to see that deposit show up in my bank account. AVOID THIS COMPANY AT ALL COSTS. They are extremely misleading & in my case, actually lied and stole from me. If I believed everything they said, they would have gotten away with stealing $1500 from me. Terrible business, complete scam artists, making a buck off a very vulnerable and desperate population. Please do not ever trust these people! I am writing this review to hopefully help someone else not get involved with this deceitful company!

    Original Review: Never told I would have to put in more than the agreed upon amount of money monthly. I agreed to a certain amount to them per month, with a 3.5 year finish. Unexpectedly, agents will call and say there aren't enough funds to complete a settlement, and can I come up with X amount? The reason I can't come up with X amount on the fly, is the reason I am in this program, and I would never have agreed if I knew how this was REALLY going to work. The fee structure was never explained properly. I was told the fees are "built in" and that if I pay the agreed upon amount each month, in 3.5 years I would be finished.

    Once I started getting calls to put in more money, I looked into it and found that the fees are 23% of the original amount settled for each creditor. They take these fees in odd amounts/odd dates to try to keep more money in the account to negotiate with. This makes sense, but they need to explain this better, instead of making it seem as simple as they do. They also need to be upfront about how the process actually works. My credit has absolutely tanked, and if I were to go back in time, I would have negotiated myself and never entered this program. I feel fortunate that I have figured out how this program really works at this stage, as I can remove the majority of my debt and restructure.

    A major piece of advice to anyone considering this: call your creditors yourself before entering this to save your credit, and never enroll private student loans. These are the ones I am removing from the program entirely, as private student loans will take legal action, and you DO NOT want to trust NDR to handle that. My main take-away from this experience is one of feeling scammed, misled, and taken advantage of. This company prides themselves on helping people out of debt, but what they are actually doing is scamming money from a vulnerable population.

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    National Debt Relief
    Response from National Debt Relief
    Hello Laura,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve.

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    StaffTransparency

    Reviewed Jan. 23, 2019

    Everyone was amazing and very helpful. George was wonderful and did an amazing job making me feel comfortable and excited about the future. I feel that I will be out of debt and on a path to recovery and credit I can be proud of. George explained everything so I could understand. For the first time I understood all the legal lingo.

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    Customer ServiceProcess

    Reviewed Jan. 23, 2019

    Easy process, usually I hate being on the phone, but the process was step by step stress free. I would recommend this service to anyone struggling with debt due uncontrolled circumstances. I look forward to being debt free in three years instead of thirty.

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    Customer ServiceProcessTransparency

    Reviewed Jan. 23, 2019

    A well designed program to help me move forward in life. Great customer service. Everything was explained well and all my questions were promptly answered. Everything so far has been done in a timely manner. I am very hopeful that this solve debt issues.

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    Customer ServiceTransparency

    Reviewed Jan. 23, 2019

    Once you get past the need to call for help in this matter it is all uphill. They are very transparent and explain the whole process to you. Turnaround time is very short and the customer service is exceptional. My only regret is not doing this sooner.

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    StaffProcess

    Reviewed Jan. 23, 2019

    Both representatives made me feel welcomed and assisted me during the entire process. Based on their information I felt capable of making and taking the best option specifically for my scenario. I will highly recommended National Debt Relief to others.

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    Customer Service

    Reviewed Jan. 23, 2019

    I love the Customer Service I was given by National Debt Relief, it sure gives me a relief knowing that I don't need to worry and paying off my debt as much as before. Thank you very much National Debt Relief.

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    Staff

    Reviewed Jan. 23, 2019

    Joel ** was fantastic. He gave me all the information I needed and was very patient with me. I hope all of you counselors are as good as Joel. Jammie in client services was great as well. She made sure I understood all of the rules and where to go for anything I needed.

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    StaffTransparency

    Reviewed Jan. 23, 2019

    Everything has been explained to me so I believe that I understand it, and I thank you for this. Your representative has been helpful and courteous. This is a difficult position for anyone in my age group to be in, so the courteous treatment is really appreciated. I would certainly recommend your company.

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    StaffTransparency

    Reviewed Jan. 23, 2019

    Very helpful and stress relieving. The people I dealt with were very kind and explained everything very well. I can’t tell you how much this will help me right away. Thanks you all very much. I highly recommend your service.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2019

    Great professional service! I can tell they care! All calls and emails were answered promptly and I felt like I was a priority. They showed that they want me to get out of debt and have a better life for me and my family.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2019

    So far my experience with National Debt Relief has been a relief. From the very first call down to my welcome call, everyone whom I’ve spoken with was very informative and helpful. I’m glad I made the decision to go with National Debt Relief.

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    StaffProcessTransparency

    Reviewed Jan. 23, 2019

    Eric was very helpful and made sure I understood the process. He went over in great detail how the process would work, he was very clear on how much this process would benefit me. He made it a very easy process.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2019

    I thought Parker ** was very knowledgeable, efficient and went way beyond his services in accommodating me and answering my questions. Nancy during the welcome call, was also very helpful answered further questions we had and made me comfortable with working with NDR. I fully believe due to both Parker and Nancy that I have made the right choice.

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    StaffTransparency

    Reviewed Jan. 23, 2019

    I talked to John ** and Hector on the phone. They were very helpful in assisting me to get my account set up to clear my debt. National Debt Relief has wonderful people working for them. I would recommend this site to other people I know that have debt.

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    StaffTransparency

    Reviewed Jan. 23, 2019

    The reps that helped me was very polite and helpful. They did not rush me and were not pushy. When I asked a question, they took the time to explain to me because this is the first time I have done this. They were very welcoming and helpful. So, thank you for your help.

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    Reviewed Jan. 23, 2019

    My questions were answered to my satisfaction. I had a migraine and had to write things down, but my agent was patient. I would recommend this company to others. Now to erasing my debt and to rebuilding my credit and building up better skills in the process.

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    Customer ServiceProcess

    Reviewed Jan. 23, 2019

    I couldn’t sleep at night. I was just thinking about my debt then I heard about this program on the radio so I call to a guy who was extremely nice. They walk me through everything, explaining step by step and had a lot of patience and for the amount I owe, I’m only gonna pay it off in two and a half years. I’m so happy I found this program.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2019

    Call was very detailed, limited questions left after the representative went over the guidelines, all in all very well put together. Access to email at the time of the call is beneficial and important to ensure that the documents pending signature get completed in a timely matter.

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    StaffProcessTransparency

    Reviewed Jan. 23, 2019

    Mr ** did a good job of explaining the program. He always stop to ask me if I understood. He was never in a hurry. The young lady on the welcome committee was very nice and explained everything. Thank you Biacana.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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