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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 136 Reviews 26635 - 26835
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 7, 2019

    Your people were so kind and understanding. They made me feel so much better than I did when I first called in. I would recommend you to anyone struggling as I am. Thank you for making me feel I'm not a terrible person for doing this.

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    Customer Service

    Reviewed Feb. 7, 2019

    I was up to my eyeballs and drowning in debt after an extended period of unemployment and have just signed up with NDR to settle my high-interest credit card accounts. I did extensive research on debt relief and consolidation and chose NDR as they seemed to be the top-rated company out there to deal with this problem. Daniel ** did a wonderful job and Vanessa in the welcome call was a big help and addressed any questions.

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    Customer ServiceStaffProcess

    Reviewed Feb. 7, 2019

    My representative was very polite and informative. She spoke to me like she was personally involved in my process. This call gave me more confidence in my choice of having National Debt Relief handle my affairs and feel I have all the information I need to get started on my debt free journey.

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    StaffProcessTransparency

    Reviewed Feb. 7, 2019

    Greg was awesome in helping me get into the program. He explained everything in detail and very precise in making sure that I understand what I’m signing. Greg always goes back to clarify the section in paragraphs. Great job Greg. The welcome caller Aaron also did a good. They were both awesome in helping me get into the program.

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    Customer ServiceStaff

    Reviewed Feb. 7, 2019

    Working with National Debt Relief in eliminating my credit card debt has been awesome. They are very knowledgeable on everything that's going on with the whole process and they're always there willing to help, no matter what time I give them a call day or night. They are making the whole process of eliminating this credit card debt a lot easier. It is a lot easier to be able to save more money being a new parent as well. Everything that they have been doing is definitely meeting my standards.

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    Verified purchase
    Customer ServicePriceProcess

    Reviewed Feb. 7, 2019

    I just started with National Debt Relief program. They gave me a better quote, they were quicker to respond and easier to work with. I was comfortable working with them and their process was easy. I talk to them by phone if I had additional concerns. The negotiator was really quick, fast and easy to communicate. Their customer support is fast. They call me whenever I needed to do something which is convenient and good. NDR helped get my credit score back up. I’d tell others that they should sign up with National Debt Relief too.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    Frank was very nice, helpful and answered all my questions. My only suggestion is for him to not read/ talk so fast. It was hard to understand him a few times during our conversation because he was going so fast. Financial/debt information is confusing, if you're not financially minded, so when someone is speaking too fast it makes it that much harder.

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    National Debt Relief
    Response from National Debt Relief

    Sara, thank you for taking the time to raise this concern with us today. Here at National Debt Relief, our goal is to help you get out of debt as quickly as possible, and we're glad to see we've been doing just that. Any time you feel 'rushed,' or like an agent is moving too quickly, you can always slow them down and ask questions to make sure you're both on the same page. Our goal has always been to give our clients relief by helping them get out of debt. We'll continue to work with you to achieve that goal. Please continue to keep us updated on your progress.

    Verified purchase
    StaffProcess

    Reviewed Feb. 6, 2019

    Having much apprehension to begin this process, I found myself in complete amazement at how easy and fair and friendly the National Debt Relief staff have been so far. I look forward to many more great experiences with your company. Thank you!

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 6, 2019

    Howard was courteous and explained the program thoroughly. I was very pleased. My daughter had used the services of National Debt Relief and they were able to significantly reduce her obligations. I followed her recommendation and contacted NDR. I am glad I did! It will be a huge relief when these accounts are paid off!

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    National Debt Relief
    Response from National Debt Relief

    Carol, we're glad that you followed your daughter's recommendation and decided to work with us. We look forward to a fruitful and successful partnership with you. Thank you for leaving feedback today.

    Verified purchase
    StaffProcess

    Reviewed Feb. 6, 2019

    I can say this entire experience of applying was extremely easy. Matthew had me at ease the entire way, as talking to someone about your excessive debt is not easy, not for me anyway. He made me feel secure in the process and I actually felt as if I had someone in my corner to help me get through this process. I would most surely recommend this to my family and friends should they need this service.

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    StaffProcessTransparency

    Reviewed Feb. 6, 2019

    Thank you NDR (Alana **) for being here to help me. You explained to me how the program works, helping me to be debt free in short period of time. It made my day knowing that my loan was approved. Excellent company.

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    Verified purchase
    Staff

    Reviewed Feb. 6, 2019

    NDR is professional and courteous. Certainly would recommend to anyone that "NEEDS HELP". I am just getting started and after 2 years of struggling to stay afloat because of Divorce and a string of bad luck with vehicle's as well as Grand Jury Duty I see a light. Thank You National Debt Relief!

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    Verified purchase
    Customer Service

    Reviewed Feb. 6, 2019

    Straight forward and honest. Answered all questions, no gimmicks. No sugar coating. Though monotone, provided me the help I needed and looking forward to be financially stable and free. Worried about the credit score but at the same time I'll be alright.

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    Verified purchase
    Staff

    Reviewed Feb. 6, 2019

    My wife and I were so tied up into credit card debt. But in 2 and a half years we will be debt free!! Cierra is our representative and she is GREAT! Our credit card payments were cut in half while they work to close our credit card accounts to free us from debt. It’s awesome.

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    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    I was very impressed with the welcome call today. My representative was very friendly and patient and answered all my questions. I will recommend friends and family to your company and hope our experience so far is as great as it is now. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    I spoke with Naya and Evelyn **. They are both friendly and knowledgeable. I was originally nervous but they both assured me that I will be debt free if I follow all the instructions. Overall, I have a good feeling and understanding of what’s going to happen. They made sure I understood and answer all questions.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 6, 2019

    I am very satisfied and would highly recommend this service. I spoke to two very knowledgeable and patient representatives who walked me through the process and assured my clear understanding and comfort level. I would refer my friends who need this service.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 6, 2019

    They were all very good, accurate in the whole process and very well mannered. Was everything I expected and more. My experience with everyone I dealt with was very pleasing and painless. Would definitely tell anybody that needs them in financial problems. They were very patient and to the point on anything you had questions with and you can also call if you need anything afterwards.

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    Verified purchase
    Staff

    Reviewed Feb. 6, 2019

    Everything was easy and done very quickly!! No real confusion and left me with the confidence that we will get this all taken care of! Mario was very professional and accurate with what he said and very patient in dealing with me not knowing all the answers!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    The experience I had with Marie during the welcome call was extremely professional, concise, and informative. I look forward to this journey together and hopefully this will all be done very soon. Furthermore I would like to compliment Marie on her mastery of the English language. She informed me that she was French and English was not her first language. The members that are part of the National Debt Relief team are extremely kind and understanding professionals. Keep up the wonderful work you folks do.

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    Verified purchase
    Price

    Reviewed Feb. 6, 2019

    I needed to get a better handle of my credit card debt, to prepare for when I can retire. Paying too much interest, that would take me a lot longer to pay off. National Debt Relief will service my accounts, so that I can be debt free in 45 months.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    Service is very helpful, good customer service, they are there when you need them. Shomari is very professional and helpful, he answer questions you ask, he has the answers, very satisfied with the service. I will definitely share this service with friends.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 6, 2019

    Just got enrolled in the program. Customer service is prompt and very professional! They walk you through the process step by step, I’m very satisfied! I would recommend it to anybody wanting to pay off high interest credit cards, looking to get out of debt.

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    Verified purchase
    Staff

    Reviewed Feb. 6, 2019

    Mark was pretty helpful, I hope everything go successful. I'm looking forward to see how NDR work. So I can tell my friends and family. I hope everything's that the salesperson Mark told me true. This is for help me and my family get ahead in life. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    The customer service at NDR is impeccable! No matter what the question may be they handled it with my dignity intact. They treated me as a person with caring and compassionate responses. I did not feel like I was a burden to their day, but instead felt like I mattered! Thank you NDR!

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    Customer ServiceTransparency

    Reviewed Feb. 6, 2019

    My experience with my welcome call was very satisfying. Dave explained everything so it would be absolutely clear and detailed for me. I am excited to be a part of the National Debt Relief family and to continue my journey to debt relief.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 6, 2019

    They were courteous and respectful regarding my credit problems. I thought it would be difficult and embarrassing. They made it easy by being friendly and understanding. So thankful for them during my difficult time. They explained every process and made sure I understood every step.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 6, 2019

    They were very helpful in getting my wife and I set up in the program and made us feel safe and secured. Although we had a lot of questions they were answers very calmly and forward. We like the way they handle everything. Thanks.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 6, 2019

    This is my first stepping stone to be a debt free. Customer service and associates are very helpful, they walk me through and explain everything, that I need to do. I can't wait to be a debt free, and live a happy life with more money in the pocket. Definitely I will recommend to all my friends to this company.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    My experience has been positive. The customer service is excellent and orientation process very thorough. A very professional team. Both Adriana and Bianca have made me feel at ease and confident that my choice to work with NDR is a positive one!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    The welcome I had was very well done. Yes, it was scripted but when reading all that legalese I guess it would have to be. The customer rep was able to answer my questions as we went through the document. I was following along online. The gentlemen that signed me up, Daniel, had done an outstanding job of preparing me for the call. We had several calls beforehand and that's where the majority of my questions were answered. All in all, I look forward to getting this program completed, out of debt and rebuild my credit!

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 6, 2019

    Both representatives I spoke to were Very professional and on point. Very helpful, and clear. I didn't feel pressured nor did felt confused on the decision I had to make. I would definitely recommend National Debt Relief to anyone asking for this type of service.

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    Verified purchase
    Staff

    Reviewed Feb. 6, 2019

    Very knowledgeable and pleasant staff to work with. Concerned with helping ease money problems of potential clients. Well defined perimeters so no misunderstanding of available help. Looking forward to them helping me become debt free. After doing research into debt relief companies this was the only one that I felt would give me the most benefit in resolving my financial woes. Thank you for the good reputation.

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    Verified purchase
    Customer Service

    Reviewed Feb. 6, 2019

    Updated on 10/13/2020: The program that National Debt Relief set up was okay. There were some tough moments, but they kept with me through it. If I had questions or concerns, I would just call and I get a different person every time. They took care of my debt. I'm on a payment plan, and it's almost done.

    Original Review: Thank you for being on our side. We look forward to your help. While we have tried on our own to manage the debt, it just has been difficult with the hardships we have faced in the last couple of years.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 6, 2019

    My experience with National Debt Relief has been nothing but positive. Everyone I have talked to has been very helpful. The process has been a good experience and moved faster than expected. I feel better knowing that I don't have to worry about all of these creditors calling me for collection. I understand the process will be a lengthy process but I appreciate all of you that are helping me get out of debt.

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    Verified purchase
    Staff

    Reviewed Feb. 6, 2019

    This is a very stressful situation for me and Michelle and Simon put me at ease. They didn't make me feel embarrassed for being in this situation. They thoroughly answered all questions for me. A BIG thank you to both of them!

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    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    Everyone I have spoken to have been thoughtful, nice and professional. If ever, I have to recommend this to a friend or family I will happily give them National Debt Relief phone number. I'm so thankful for the seeing this on tv.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 6, 2019

    So far so good. I first reached out just wanting to get infomation on how to get out of debt, first spoke to Gary and was very helpful took time to explain it all to me, helped me get signed up. Then did phone interview with Nancy just to go over everthing to make sure I understood it all. Both were so helpful and treated me with respect.

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    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    Staff were helpful and polite. Answered my questions to my satisfaction. They made me comfortable and were non-judgemental. They were on time with returning calls. Good start. I look forward to working with them as I settle these financial responsibilities during tough times.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    I enrolled with Paul ** and he was very thorough and I was able to ask questions but then I had to talk to the next person in customer service. I think it was. I don't have any of the papers in front of me so doing is probably not going to make any difference. I have not had a chance to read all my emails but anyway it was a lady that I spoke to and she asked the same questions which Paul said she would do but she spoke very quickly and it seemed to actually take longer and by then my head was swimming.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 6, 2019

    Since the start NDR has been very forthcoming with information in regards to the program. Sheryl has been such a pleasure to work with and has made the process really easy. Any uncertainty I had in regards to the program was alleviated by her professionalism and thoroughness/willingness to really help with my situation. She explained the process step by step and was able to walk me through the whole thing. I hope she gets a reward for her excellent service and down to earth nature that truly made me decide to go through with the program. The welcome team was thorough in delivering the information properly and was prompt to answer any random questions I had. Definitely looking forward to what NDR can bring to my financial status and my road to being debt free.

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    National Debt Relief
    Response from National Debt Relief

    Sean, thank you for telling us about your experience during enrollment. It sounds like our agent did a thorough job of preparing you for success in the program in the upcoming months. Please follow up with Client Success if you have any questions or concerns. We'll also make sure to recognize the agent who helped you.

    Verified purchase
    StaffProcess

    Reviewed Feb. 6, 2019

    I gave my interview experience 5 stars. Nuf said! The people I spoke with were friendly and professional and patient. The whole process took less time than I expected. I am really looking forward to being debt free in a few years.

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    Verified purchase
    Staff

    Reviewed Feb. 6, 2019

    From start to finish Sagid ** was a pleasure to work with. He not only did a great job in explaining everything, he also was very patient and helpful. He made me feel like my situation was important to him and he was dedicated to helping.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 6, 2019

    The people I spoke to are very helpful and I could tell they have experience in guiding people through the program, they answer all the questions I had to my satisfaction and make me feel I'm in good hands to get out of debt in the near future.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    National Debt Relief provided me with the service that could get my bills down to where I could afford to pay my bills off and without damaging my credit for a long period of time. Enrolling with them was really easy. They were able to put all my bills into one, as far as trying to get them all taken care of, pay it down. They got me split up on monthly payments and reached out to collectors on the settlement. At this point, they have satisfied two accounts. NDR said that they could get all my bills settled within six months but it had taken longer. Overall, I would like the timetable to be improved. I called back to see what was the hold up on it and they said that some of them takes longer than the other to settle. They could have updated me more of what they were doing instead of keeping me in the dark on what’s going on. Working with them had impacted my life. I was in a program that started to get my life back on track but it’s just slow.

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    National Debt Relief
    Response from National Debt Relief

    Hello Tommy,

    Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching out shortly to better understand and hopefully resolve your specific concerns.

    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 5, 2019

    We are just starting the process. So far, so good. The sign up has been relatively simple. The gentleman named Keith was very thorough and walked us through the process explaining and answering all of our questions. They were quick and sent all paperwork in a very timely manner.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    I initially spoke with Pablo ** and he helped me set up my account for getting my debt paid off. He answered all of my questions with great detail. The lady (I can't remember her name) I spoke with during my Welcome call was very helpful also.

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    Verified purchase
    Staff

    Reviewed Feb. 5, 2019

    My experience with National debt relief was positive. I felt really comfortable talking with the people. I feel determined and ready to make my future free of debt and stress. I’m on the road to a better and healthier life.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 5, 2019

    Personally very friendly and very well explained. Each step to follow are very professional people willing to answer and explain step by step how to take the process to work with. You are a good team. Congratulations and thank you very much.

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    Verified purchase
    ProcessTransparency

    Reviewed Feb. 5, 2019

    Qwan was incredible and walked me through step by step on how to enroll in the program. Explained how the program works start to finish and made me feel comfortable about joining. Looking forward to resolving my debt with you.

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    Verified purchase
    Customer Service

    Reviewed Feb. 5, 2019

    My experience was GREAT! I made the call not knowing what to expect being nervous if this is the right thing to do and when all is said and done I felt a sense of relief with the decision I've made.

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    National Debt Relief
    Response from National Debt Relief

    Layisha, it's good to hear that you walked away from the process with a sense of relief. We believe you made the right choice in partnering with us to help you. Thank you for taking the time to leave a review today and let us know if you have any further questions or concerns.

    Verified purchase
    Customer Service

    Reviewed Feb. 5, 2019

    Went smooth and simple. Always stopped and asked if I understood and if I had questions. Repeated anything I needed to hear again and clarified anything that I didn't understand. Asked if I needed further help setting up my login and told me if I had any other questions just give a call and they would help me.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    Ivory was very patient and answered my questions, she also returned my call in timely manner and was very pleasant to talk with and made me feel comfortable in questions that I had. I am very happy and am ready to get back I track with my life and learn to use my credit wise.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 5, 2019

    Initial interaction with Chantel ** was very reassuring. She was patient and explained everything to me in great detail. She processed my application rapidly and got back to me with the offer within 30 minutes. When I had questions, she walked me through the term of the agreement and helped me with processing them.

    My Welcome Caller, Ronald **, was also as helpful as could be and answered all me questions with ease and helped calm my nervousness with the enrollment.

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    Verified purchase
    Staff

    Reviewed Feb. 5, 2019

    Happy so far. I had a good talk with your company and will let friend and family knew about your company and they were very understanding with me. I am happy and relieved to have your company help me out of debt.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    Thank you for all of your help! Great customer service, friendly, and knowledgeable! What a relief to know that I can be debt free in a little over 3 years versus what could have been 30+! Both agents that I spoke with made me genuinely feel like they wanted to help me and understood my situation. At no time did I feel pressured and I felt like they were fully interested in helping me instead of selling a product.

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    Verified purchase
    Process

    Reviewed Feb. 5, 2019

    So far so good. I'm just getting started so I can't really say how this is going to go. Everyone has been very helpful so far in explaining the process and ensuring that I understand all of the steps. I'm willing to do my best though and get my life back.

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    National Debt Relief
    Response from National Debt Relief

    Milla, we understand the process can be intimidating and uncertain at first but it does get better the more familiar you are with the program. We encourage you to follow up with Client Success and ask any questions you may still have. We're more than happy to clarify any questions and clear up any doubts.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    The initial call was very informative and my rep (Kester **) took the time to listen to my situation and answer all of the question I had. Most of all, he seemed like he cared. The follow-on Welcome Call was also very professional.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    Well 1st of all I was nervous when I place the call. When I got Mark he introduce himself and I introduce myself. I told mark that I was nervous, well he assured me that there was nothing to be nervous about. That they were there to Help me and sure enough they did.

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    Staff

    Reviewed Feb. 5, 2019

    Great customer support and kind people, 10/10. Would recommend to a friend. Very happy to be working with National Debt Relief and I look forward to getting my debts taken care of with their help. Made my life so much easier and took a huge weight off my shoulders while I finish school. Thank you!

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    Verified purchase
    StaffProcess

    Reviewed Feb. 5, 2019

    I had an amazing experience with National Debt Relief... Faith ** is my representative and she is amazing... She was so kind and listened to me and answered all of my questions. I'm so happy she will be with me through this process.

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    Verified purchase
    Staff

    Reviewed Feb. 5, 2019

    I have just set up my debt management plan and I am beyond happy with the experience so far. My representative (Ruben **) was so understanding and supportive, just talking through my debt problems with him eased some of the anxiety I have been experiencing. He spent a lot of time explaining all my options and it is evident that he really cares about helping his clients. I am excited about regaining control of my financial situation with the help of NDR.

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    Verified purchase
    Transparency

    Reviewed Feb. 5, 2019

    I was drowning in debt. National Debt Relief helped save me. Joshua ** helped me a great deal. He explained everything in a clear manner so that I understood everything. I understand what the process will be and how everything will affect my credit.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 5, 2019

    My experience with National Debt Relief so far has been good. The customer service Representatives have been very helpful especially Bryton and Steven. I have been stressed with my debts and it is good to know that it's on the road to recovery I am very grateful and hope to rebuild my credit. My welcome call went well. I really appreciated the customer representative she was very courteous and clear and precise.

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    Customer ServiceStaffProcess

    Reviewed Feb. 5, 2019

    Josh and Guadalupe were great from start to finish. Helped me through the process and didn't overwhelm me with information. I called feeling that I was not going to be helped, but they were positive from the start, and made my decision easier.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Feb. 5, 2019

    I am early in the process but to this point the process has been quick and painless. Calls have been quick and to the point. The Website access was easy to set up and completing all forms and documents was also painless.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    Everyone I spoke with was very helpful and got me set up quickly. I was very pleased with the customer service as I’m ready to eliminate my debt and I feel as though I’m taking the right step to do that.

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    Staff

    Reviewed Feb. 5, 2019

    I worked with Emily to get started and she was absolutely amazing. Super kind and helpful and real. I felt like all my questions were answered well and that she was extremely knowledgeable about everything. Very smooth experience. I was hoping she would continue to be my rep throughout this process! But the guy who helped walk me through the agreement and account setup was also very kind and patient.

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    Staff

    Reviewed Feb. 5, 2019

    Everyone I have interacted with NDR has been super helpful and made sure I understand everything and that is something that I greatly appreciate! I look forward to getting out of debt in a timely manner - It was going to be YEARS before consulting with NDR - now 2.5 years feels real and soon! I cannot wait to deal with this debt! :D Thanks NDR!

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    Staff

    Reviewed Feb. 5, 2019

    Great customer support, took a weight off of my shoulders. I can finally sleep again!!! National Debt Relief was easy to work with, they took out all the guesswork out of my financial future. The representatives are very knowledgeable and friendly!! Thank you.

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    Verified purchase

    Reviewed Feb. 5, 2019

    It was somewhat hard to wrap my head around and put my faith in, but there has been enough national and financial news about this for me to jump right in. Thank you for all of your work. Assuming the process works as planned this will be a lifesaver.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    Great response in Answering my questions and helping to understand legal documents. The representative was very easy to understand, explaining things to me that I didn’t understand. Very happy for the help I received. I will recommend your service to others. I'm looking forward to continue my service with you.

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    Staff

    Reviewed Feb. 5, 2019

    It was so easy and no stress at all. Thanks so much. You were great. You have taken such a load off. We can start over now. I would tell others about you. Your people were so helpful on each step of the way. I cannot say thank you enough.

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    StaffProcess

    Reviewed Feb. 5, 2019

    This is a challenging situation for anyone to be in, not to mention stressful. The team at National Debt Relief, especially Rex **, was super helpful, nonjudgemental and very thorough in explaining the process to me. Thank you for making the process as painless as possible.

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    Customer ServiceTransparency

    Reviewed Feb. 5, 2019

    My caller explained everything in detail and answered any questions I had. Also explained the emails that were sent to me, and made sure I had contact information, such as phone number, email, and address. If anyone needed help with credit cards I would recommend Nat'l Debt Relief. This is much better than filing chapter 13 or 7. You get out of debt faster.

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    StaffTransparency

    Reviewed Feb. 5, 2019

    Just spoke to customer service rep Sarah. She is most pleasant and helpful rep. She made a change so easy and explained very well. She a asset to your service center. Please let her supervisor aware so she can receive a accommodation for her work.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    I was going crazy because of my debt. I started looking into different ways to try and get out of debt and I came across National Debt Relief! I from day one I have had every question answered by wonderful staff! They have been so patient working with me and all my questions. Now I know why their reviews are so high!! Thank you for your great company!

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    Customer Service representatives were kind and courteous. They answered all my questions and assured me the company would be with me throughout my debt relief journey. This company is allowing me to clear my debt without a loan which is beneficial to me the client.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 5, 2019

    When I first decided to get help. I was skeptical and reluctant to give my information over to just anyone. I called NDR, and I spoke to a reps who explained in detail the process. I am glad I made the call.

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    Staff

    Reviewed Feb. 5, 2019

    When we researched a number of different companies, National Debt Relief seemed to be the best one suited for the job. The enrollment process went fine. Their people were very helpful and we were able to contact them if we needed to right away. If we need to stop or change a payment for any reason, they work with us right away. We have been with National Debt Relief for a couple years now and they've been really good about everything. We still have a couple of years to go but everything is going fine so far.

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    Customer Service

    Reviewed Feb. 5, 2019

    Straightforward, easily understood service with immediate response & follow up. The messaging of process was consistent. Questions were answered thoroughly. The two step process offered opportunities to change implementation time. I really was offered immediate relief from a lot of anxiety.

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    Staff

    Reviewed Feb. 5, 2019

    They are very helpful, They answers all the questions I have. And very pleasant to talk to. They said they will be here if I have more questions. I’m so excited that they are willing to help me. So thankful and so excited that I will be relief from my debts.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    The people on the phone were very helpful and understanding. I had considered enrolling in a debt consolidation program about a year ago but, the customer service rep was so rude that I gave up on it and continued to pay the minimum payments on my cards. I also like the security check points online and on the phone. National Debt Relief is a 5 star company. Thanks for helping.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    This is my attempt to get out of debt, and the customer service team was great. I did not feel ashamed or judged for contacting National Debt Relief to handle the stress of just making only minimum payments. Gary ** and Guadalupe was outstanding! I would highly recommend to anyone wanting to get out of debt.

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    Reviewed Feb. 5, 2019

    Wonderful experience and already suggesting your company to family and friends. Worked around my work schedule so I did not have to take time to complete the application. Even signing was simple and easy online.

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    StaffProcess

    Reviewed Feb. 5, 2019

    Great experience. Everyone that I communicate with was very professional. The process was very simple and I looked forward to a brighter future. Thank you for helping me resolve my issues. It is a pleasure working with this company. My case manager and welcome team member made me feel confident in decision to allow this company to work on my behalf.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    I just signed up and the customer service was very informative about the program. Adam was very polite and courteous doing the call. He was very patient also doing the call. He made me feel good about signing up with National Debt.

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    Staff

    Reviewed Feb. 5, 2019

    This company was pleasant, positive and and very professional. They protected my dignity and I felt so relieved after making my decision to utilize their services. A winner! Gary was my advocate and I felt immediately at ease explaining my recent change in circumstances to him. I will save at least 1100 dollars of negative cash flow by using the program. Now I can sleep at night!

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    PriceProcess

    Reviewed Feb. 5, 2019

    I had a lot of debt and a lot of payments that I could not afford. I have been with National Debt Relief for a little over a year now and they have paid off a couple of things although not as low as what I thought they were gonna be paying things off at. They promised 50% or lower, but it wasn’t quite like that and their fees a lot higher than I expected. I am a little concerned about their cost because I did not understand their cost in the beginning. They had to take a percentage out of the whole gross that I owe but not the settlement amount. They have another 20% out of the gross and they say they settle at 50% but not quite that. So, if they are settling at 60% plus 20% of the gross goes to them, I'm paying around 85% or 80% of the whole debt anyway. It is really a slow process. Their fees were pretty darn high to where I'm wondering if I would have been way better off just paying it off myself, by negotiating with the companies myself.

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    National Debt Relief
    Response from National Debt Relief
    Hello Robert,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    I would definitely recommend the people that helped me through this troubling time in my life. I have already felt relief just by talking to someone that understands my situation. If I know anyone that is in this situation I would definitely recommend they call you.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 4, 2019

    I didn't know how I was going to continue to pay my bills after some difficult events in 2018. I was beginning to miss payments on my credit cards and had no idea how I was going to catch up. I saw National Debt Relief advertised on TV and I checked with the BBB to see if they were legit. I decided to call and I can now breathe again. George explained the program and walked me through the information gathering. When he told me how much I could save and become debt free within 48 months, I was overjoyed. Dave called two days later with my welcome call. The process was easy and these two gentlemen were very friendly, helpful and understanding. Best call I ever made. God Bless You all!

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    Staff

    Reviewed Feb. 4, 2019

    The people I spoke with were understanding and informative. I feel confident that I will be on the right path to attain debt relief with NDR. I was given the steps in understandable terms as we went along each document. The representatives were polite, knowledgeable, friendly and non judgemental.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    Everyone was very helpful and answered all my questions. Specially with my schedule it was hard for me to make time to call. But everyone was very respectful. The best part you guys work around my schedule. Thank you for everything.

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    Customer ServiceStaffProcess

    Reviewed Feb. 4, 2019

    National Debt Relief provided a lot of information to me on the initial call. The walk through on the process was thorough and helpful. Pleasant customer service reps. The enrollment was pretty straightforward and a lot of advice was received.

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    StaffProcess

    Reviewed Feb. 4, 2019

    Very helpful, and to the point on what I am to expect on getting my consolidation taken care of. The people I spoke with were very helpful on explaining the structure of the program. I would refer them to others that were in need of a program like this.

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    Customer Service

    Reviewed Feb. 4, 2019

    I like the experience with you guys. It has helped from the beginning since the first day I called. Thank you so much for having lots of patience with your customers. I hope to keep striving for more and great experience.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    Talked to Dean and Adena. Both very personal, professional. Dean was very very patient with my computer issues and took the time to help me. Adena was very personal and a pleasure to talk to her. She too showed compassion and understood what I'm going thru. I'm so glad I called for your service. I commend you and thank you.

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    Customer ServiceProcess

    Reviewed Feb. 4, 2019

    Customer service was not pleasant. Didnt like questions from me when I called the welcome call center. Program is not user friendly. Example is where is my order number. I have had several emails sent to me and a few documents to look at. Where is the order number? Not clear what to do with certain signed documents like the Authorization to speak and negotiate document. What am I suppose to do with this? Mail it? Where? What address? With all of these issues, It's difficult to want to continue with program.

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    National Debt Relief
    Response from National Debt Relief
    Hello Dean,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

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    Customer ServiceTransparency

    Reviewed Feb. 4, 2019

    Explained everything well. Made me fully aware I know all that is going to happen. Also I am able to call if I need any further help. I know that all will not be easy. I plan on finishing the program in 48 months.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    I am happy to say that I am satisfied with the way the welcome call was done because I had fully understood what to do and what to expect. Kudos to him (I forgot his name) but he's good and very polite.

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    Staff

    Reviewed Feb. 4, 2019

    Your representative Diana ** was very helpful and most caring in regard to my situation. She asked a lot of question covering my debt and finances. A very good credit to your company. KUDOS to her. Talked also with Robert ** and he was also helpful. Sounded a bit tired but was on task and we got it done. Great job NDR!!!

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    Staff

    Reviewed Feb. 4, 2019

    Both Aries and Bianca were very friendly and professional. I am an old woman and both of them were very patient and helpful. I would be happy to work with them again. I would definitely recommend NDR to a friend.

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    Customer ServiceStaffProcess

    Reviewed Feb. 4, 2019

    Everyone I spoke with was knowledgeable, helpful and patient. I feel confident I made the right decision to call this company. I feel confident that my debt will be paid off in a reasonable amount of time, and I like the security of an actual legal team behind me during this process.

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    Staff

    Reviewed Feb. 4, 2019

    All was great, pleasant and easy to talk to. Look forward to completing the program. We are hoping to complete the course early and to have better credit scores in the end of this program. Thank you for helping us.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 4, 2019

    Excellent customer service. They gave me many information and options to solve my debt problem. They gave information very clear. I could choose the best option for me. I am very happy with the service. The process was very fast and the tools very easy to use.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 4, 2019

    Everyone I talked to you was very friendly and took the time to explain everything and answer all my questions. It made this experience a lot easier. You guys have a lot of great people working for your company with great customer service skills.

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    StaffProcess

    Reviewed Feb. 4, 2019

    Everyone seems very nice and helpful, they do talk fast but are happy to go back over things. I would suggest taking notes. They obviously have expertise in what they are doing. Seems like a solid program and happy to be getting started.

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    Customer ServiceStaffProcess

    Reviewed Feb. 4, 2019

    Both representatives of this program were extremely kind, informational and made me feel like they actually cared about helping me succeed in my debt relief program. They provided me quotes and were happy to answer any questions that I had.

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    Staff

    Reviewed Feb. 4, 2019

    It was an okay experience so far. Still very confusing and people I spoke to seemed to read a lot from a script and sounded very monotone. But if it works as they told me I will change my rating. I still have a hard time comprehending I am supposed to default just and take a chance with court proceedings and that type of paperwork scares me.

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    Staff

    Reviewed Feb. 4, 2019

    All my answers were answered professionally and well mannered. I highly recommend your company and your staff as well. I look forward to continue working with you and again thank you so much for helping me out in my time of need. You have greatly taken off such a big weight off my shoulders.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 4, 2019

    Best experience I’ve had over the phone. The specialists were extremely helpful and patient. I would recommend NDR to anyone who needs help with debt. By far one of the best experiences I had with customer service. Anthony ** was one specialist that helped me and he was extremely helpful and explained everything very well. Thank you.

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    Staff

    Reviewed Feb. 4, 2019

    I appreciated all the help and how nice the people were I dealt with. So far I think it helped me with relieving me from my debt. I am now able to afford more groceries and my bills are easier to pay.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    Excellent customer service and experience. Very knowledgeable and patient with us setting up the account. With your help we feel in 3 years everything will be done to our satisfaction and will have good credit reports due to your dedication to solve our money issues and set us on a road to financial freedom.

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    StaffProcess

    Reviewed Feb. 4, 2019

    Everyone that I have spoken with has been very nice. Jose was very helpful in getting me started in the program. It has been easy to enroll and I hope that NDR will continue to help us with our debts.

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    Staff

    Reviewed Feb. 4, 2019

    Very nice people to deal with. And very understanding of the situations. Very easy steps to debt relief and I I'm very happy that I found this company to help me on my journey. I would recommend it to anyone that needs help on the matter.

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    Process

    Reviewed Feb. 4, 2019

    Thank you for walking me through everything to enter me into the program. I appreciate your help. I look forward to clearing up my credit and moving on with my life in a positive direction. Thank you again. I know now if I have questions or need help who I can reach out to. Thank you again. This program will help me get back on track and I appreciate the help.

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    StaffProcess

    Reviewed Feb. 4, 2019

    This is the best decision I have made. I would recommend NDR to anyone that needs financial debt. They are very helpful and knowledgeable in what they do. They help guide you through the process and are there for you.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 4, 2019

    The representatives were clear and they were very patient over the phone. I was satisfied with the information they gave me regarding all questions I had concerning my decision to move forward with this debt resolution. It was very good service.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    First class customer service. Everyone did a great job for their respective role. I would recommend National Debt Relief to friends because of their attention to detail, making you feel comfortable and knowing that your current situation won't be forever.

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    StaffProcess

    Reviewed Feb. 4, 2019

    Being in debt has been extremely stressful. I know that it's not a ton of money to some people, but it has been weighing heavily for some time. This process has been easy. All the people I've spoken to have been kind and non-judgmental. I feel some relief, and I really hope this is the right path.

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    StaffTransparency

    Reviewed Feb. 4, 2019

    It’s been a great experience. All the reps have been patient, informative, and highly professional. They clearly explain all details and demonstrate empathy and support. Very satisfied. I would recommend your program to my friends who might find themselves in my same situation.

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    Process

    Reviewed Feb. 4, 2019

    I'm totally satisfied with the way everything has been handled thus far. I would recommend the program. All the questions I asked were addressed completely, putting all our concerns to rest. We are looking forward to completing the program as soon as possible.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 4, 2019

    I was worried about the amount of debt that I had. And after looking at three providers online, National Debt Relief seemed to be the best. Signing up with their program was easy and fairly simple. The rep was thorough and moved fast, but he wasn't pushy. In addition, my interactions with him were smooth and he was easy to understand. Getting things up and running took just a couple of weeks. But they’re taking a while to get it all done and it’s been eight months now. I could use more communication with them. But so far, NDR has settled about half of my debts at good prices.

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    Reviewed Feb. 4, 2019

    I had too much concerns regarding credit cards and NDR provided a hardship case. It got my credit cards down to where I’m gonna be out of debt here in a couple years versus I wouldn’t be out of debt in a long time. I'm a quarter along the way and they satisfied me each time. The payment is suitable for what I can afford. If a friend should ask I would tell them to go ahead and do the program with NDR.

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    StaffProcess

    Reviewed Feb. 3, 2019

    Brian ** was knowledgeable, professional, and courteous, respectful and helpful. I had time to think through my decision and so was sure and comfortable when I enrolled. The process itself was easy and remarkably quickly done. I have already recommended the program and Brian specifically to a friend.

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    Process

    Reviewed Feb. 3, 2019

    Both of the gentlemen that helped me to get started with my account were very thorough and very good at explaining all the details and helping me thru the entire process. Because of them I can fully understand what I am doing to get my debt erased.

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    StaffProcessTransparency

    Reviewed Feb. 3, 2019

    Very helpful and understanding process. I feel much more secure now! I was in debt over my head and now I’m confident that I will be able to overcome it with National Debt Relief. The process was explained perfectly and I’m ready to be debt free!

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    Customer ServiceStaff

    Reviewed Feb. 3, 2019

    From the first call to the last they made this uncomfortable situation so easy. They are very professional, but they also make you feel comfortable and they answer all of your questions without making you feel like they are judging you. Thanks for a wonderful experience and taking so much pressure off of me at this difficult time.

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    Reviewed Feb. 3, 2019

    Nicky ** was pleasant. Told me everything I needed. Offered to help in any way possible. If I do not seem too enthused I have a lot trepidation, apprehension, and nervousness. But if truthful I believe most people feel this way. Thanks.

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    National Debt Relief
    Response from National Debt Relief
    Hello Charles,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns.

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    Transparency

    Reviewed Feb. 3, 2019

    I had a couple of medical issues and my credit card debt went a bit high. I went online and I started figuring out how to solve the issue, and National Debt Relief was one of the companies that popped up, so I contacted them first. They explained everything in detail and I followed up with that. I got the debt negotiations from them and it has been really good. We are settling the last debt problem with the creditors. The negotiators worked very well. They were very explanatory and they detailed their work in how we can follow through on solving the issues. Working with National Debt Relief has helped and the stress level has decreased.

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    Customer ServiceStaff

    Reviewed Feb. 3, 2019

    I overextended with credit cards and I thought National Debt Relief could help me get my debt down. Their rep seemed very knowledgeable. He was a very nice guy and I felt very comfortable talking with him. If I had concerns, I could call NDR any time and talk to them. I’ve suspended the program though. I just got served with court papers for garnishment on my wages. I’m gonna leave NDR and do something else. It just doesn’t seem to be working for me.

    I could’ve done the same thing without having to pay someone thousands of dollars on top of trying to settle my debt for me. I wish I had, instead of not paying everything because now, I’m in worse shoes than I was when I called them. At least when I called them, I wasn’t delinquent on anything. But they said to quit paying everything because they couldn’t make settlements until I was delinquent. Three of my debts are supposed to be resolved, but I spoke with an attorney who said that it’s very possible that they’re not resolved and they’ll come back on me. I’d tell others that if they can pay their debts off themselves, they should try to do that first and do the snowball thing, especially if they’re not delinquent on any of them.

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    National Debt Relief
    Response from National Debt Relief
    Hello Brenda,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve.

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    Staff

    Reviewed Feb. 2, 2019

    My experience with National Debt Relief has been very professional. I would highly recommend them to anyone. I was treated respectfully with every person I spoke to. The enrollment process happened very quickly. I am very pleased that I enrolled with National Debt Relief.

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    Customer ServiceStaff

    Reviewed Feb. 2, 2019

    Very friendly and very helpful and very understanding! I was nervous to even call at first but once I spoke with George ** I felt comfortable like he understood what I was going through and was willing to help me!! So very grateful for the services you all provide!

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    Customer ServiceTransparency

    Reviewed Feb. 2, 2019

    They help out very well, easy to get hold of and explained everything and answered questions and help you to understand what was going on, they did a great job of explaining what was going to happen. Was glad that I called.

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    Staff

    Reviewed Feb. 2, 2019

    Drew, my advisor, was very friendly, open, non-judgemental and informative. I was put completely at ease with his help and understanding. I was very surprised how quick and easy it was to enroll. I look forward to implementing this program and becoming a debt-free graduate.

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    Staff

    Reviewed Feb. 2, 2019

    Elijah ** Debt Negotiation and Wayne ** Welcome associate, were very knowledgeable and patient explaining all National has to offer, helped get me started and welcomed into the National family. I recommend National Debt Relief for anyone who need help getting their head above their debt. Thank you.

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    Staff

    Reviewed Feb. 2, 2019

    The only thing I can said about this company is that they help you so much. I’m thankful the company for helping the people that need it with their problem. I really recommend that company. It will help you a lot.

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    StaffProcessTransparency

    Reviewed Feb. 2, 2019

    Appreciated the thorough explanations, patience with answering questions, and friendliness. Also appreciated that the people who I was talking with seemed to genuinely care, and also take their time with me, rather than being in a big rush. They were calm patient and helpful and explained how things worked so I fully understood the process. Very grateful.

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    National Debt Relief
    Response from National Debt Relief

    Sarah, thanks for leaving feedback this morning. We want to help you succeed in our program; we'll do whatever we can to make sure you have all the tools you need. Please let us know if there's anything else we can do to help you.

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    Customer ServiceStaffProcess

    Reviewed Feb. 2, 2019

    Despite being a responsible person, in general, I have failed being responsible with my finances. I always thought I could handle it, but between certain inevitable facts of normal life and the accruing of high rate interests, I reached the bottom line. Unable to keep going with my debts and paying my bills I found NDR. The most professional, nice and friendly customer service I have ever deal with. They will drive you through all the process, answer all your questions and make you feel safe again. Thank you!

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    StaffProcess

    Reviewed Feb. 2, 2019

    Both ladies I spoke with was great. Very helpful and nice. The process did not take that much time and the ladies went thru it without any pain. I have given your number to a family member. Thanks for your help.

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    StaffProcessTransparency

    Reviewed Feb. 2, 2019

    I had an issue with my first rep as she was quick to explain things and didn't communicate well but then my account was transferred to Jay who was amazing with walking me through the process and helped ease my worry in an already stressful situation. He was kind enough to work around my busy schedule providing me options that made getting started in this program so much easier to do. I feel confident working with National Debt Relief to address my financial situation.

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    National Debt Relief
    Response from National Debt Relief

    Michelle, thank you for raising this concern with us today. We apologize that your experience wasn't up to our usual standard. Any time you feel 'rushed,' or like an agent is moving too quickly, you can always slow them down and ask questions to make sure you're both on the same page. Feel free to call Client Success any time you have questions.

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    Customer ServiceProcess

    Reviewed Feb. 2, 2019

    I was in over my head in credit card debts and it had been difficult paying it. I searched National Debt Relief out and they seemed to have a good rating so I went for it. The enrollment process was easy and they let me make a payment that I could afford. Even if I couldn’t make that, they would give a notice three days ahead of time. And if I wanted to pay more, they would just get on that. They worked with me on the payment plan very well.

    So far, I'm completely satisfied with the program. They’ve already settled with five companies. They let me know if they were able to make a deal. They call or notify me by email and make sure that I approve it and they won't do anything without telling me first. So that’s been good. They have helped reduce my debts and negotiate with the credit card companies. I haven't really had to deal with them other than getting a lawyer here and there from a creditor. It's difficult but they take care of it. They also let me know if there are any changes and they're quick to follow everything. My experience has been really good so far. It's easy and there is less stress. I haven't really had to worry about any of these creditors and at this time in my life, it meant a lot to have that worry off of me.

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    StaffTransparency

    Reviewed Feb. 1, 2019

    Both Jaspal and Marie were very informative and helpful. Answered and fully explained my concerns. I would recommend National debt for anyone that needs help. My experience has been a pleasant one in difficult times. Thank you both for helping me through the paperwork.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    This was my first time trying out something like Debt Relief and I am beyond satisfied. Great customer service and answered every question I had, also very patient. Glad I was able to relieve some stress and help my husband out.

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    Customer ServiceStaffProcess

    Reviewed Feb. 1, 2019

    Great customer service since the first time I called. Representatives have been very helpful and have given the needed information about the program. I am looking forward to getting out of debt and live life with relief, peace of mind, comfort and relief.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 1, 2019

    My experience was great, everything was done in a very fast timely manner and everyone was friendly and explained everything thoroughly. I would recommend them to anyone who needed help. The people I spoke with were friendly and easy to understand. They explained things very well. I got my answer within 45 minutes. All the emails were sent right away. It couldn't have gone smoother or faster.

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    Process

    Reviewed Feb. 1, 2019

    I have had a great experience dealing with Daniel getting started on the process to becoming debt free. I really appreciate the fact that there are no hidden fees, and everything is included in the monthly payment. Thank you for not making this a stressful process on top of my stressful situation.

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    Customer Service

    Reviewed Feb. 1, 2019

    I know that I made the right choice going with NDR to help me towards being debt free. National Debt Relief has the tools and resources to help my situation. The customer service that I have received to this point has been excellent. NDR found a plan that works for me.

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    Reviewed Feb. 1, 2019

    I felt that the overall experience was handled very well and has help us understand where we are going and get this under control. That we can control our future with the tools you have given us plus if we need help you are there to help.

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    Staff

    Reviewed Feb. 1, 2019

    My experience with describing the help I got from National debt relief was great. The welcome team was great also. Thank you for all the time and help that your team put in with helping to get out of debt. Thank You.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 1, 2019

    Very professional and friendly, Daniel ** made this an easy process and answered all my questions and made me feel at ease and explained it in detail to me. When I receive the welcome call it was the same experience, everything was explained to me and they gave me time to ask questions and made me feel like an DER was there for us.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    Great experience, from the first phone call to the last. The representatives great phenomenal, both named Josh. I was treated with respect and empathy, they are truly caring professionals, and I am happy that made the call, although hesitant at first. Fully recommended this company and both Joshes.

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    StaffProcessTransparency

    Reviewed Feb. 1, 2019

    Paul explained the program in great detail to me, not leaving anything out. He Made me feel comfortable and confident that he could help me with my debt. He certainly helped take a massive amount of weight and stress off my shoulders. I look forward to becoming debt free, thank you for providing such a simplified program & professionals who care to help.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    The customer service Representatives were kind, understanding, and compassionate understanding and dealing with my financial situation. All my answers were given. I am extremely happy and hopeful. I have not felt this way in years. I would recommend this two friends and family over any other program. The anguish that I have experienced by having a debt which I was paying but it was not reducing is now completely wiped away.

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    Staff

    Reviewed Feb. 1, 2019

    Very helpful, thank you. Glad to find a solution to my debt consolidation. I was please with the 3 year term as well. The onboarding process was very straightforward, and went quickly. I would recommend National Debt Relief to friends and family.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 1, 2019

    Great service! Excellent and very professional people. It was well explain and the process was nice and quick. Thank you! I will definitely recommend this program to others. It’s hard when you are in Debt. Thank God I was able to call and get help.

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    Verified purchase

    Reviewed Feb. 1, 2019

    My experience was very rewarding and handled by true professionals. I am so excited that I will be debt free in 3.2 years rather than 30 years. My monthly layout of cash for debt is has been reduced tremendously over the next 3.2 years.

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    Staff

    Reviewed Feb. 1, 2019

    When I called National Debt Relief, I spoke with Daniel **. He answered any questions I had and helped me to decide what I needed to do to lower my debt and finally be able to breathe again. I would recommend National Debt Relief to anyone I know that is drowning in debt.

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    Process

    Reviewed Feb. 1, 2019

    They were very great every step of the process providing me with important details as well as setting up my payment plan based on my budget. Ricardo was great at getting my information, He also was able to set up payments based on my budget that was very important to me.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 1, 2019

    Josh and the welcome call was very accommodating and transparent about how NDR will work and what I need to do in regards to my creditors and the action plan we will take for next 3 years. I appreciate the help and look forward to working with NDR!

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    Online & App

    Reviewed Feb. 1, 2019

    I had no idea what to expect when I hit submit on the website and everything has been great - very easy to understand, thorough and thoughtfulness about my situation with was very comforting with a not so wonderful situation.

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    Staff

    Reviewed Feb. 1, 2019

    This experience was very comfortable and made me feel like I can trust this company. They provided me with all the information I needed to feel comfortable and trustworthy. They also provided me with all answers to my questions. Thank you.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 1, 2019

    Very good. Great service! Very informative! Super intent on making sure I understood everything. Very knowledgeable! I am very pleased with what I experienced. I am very excited to start the program. They made everything very easy. It was very easy to understand and make an informed decision.

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    Verified purchase

    Reviewed Feb. 1, 2019

    National Debt Relief was such a relief to me. I was drowning in debt and every month trying to pay a little on each one of my creditors with never seeing any daylight with it. It was nice to know that I had an option and that National Debt Relief provided that for me, thank you.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    Our initial contact was with Derek **, who was very courteous and patient. While he explained how the program works, I think we could have gotten a few more details. We were a bit surprised to learn on our Welcome Call that we were going to be dealing with angry creditors. We got the impression NDR would immediately contact them and take this pressure off our shoulders. The Welcome Call clarified the details.

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    National Debt Relief
    Response from National Debt Relief
    Hello Teresa,

    Thank you for the feedback and for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.

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    StaffProcessTransparency

    Reviewed Feb. 1, 2019

    The associate that helped, a person named Sharde was very courteous and explained the program in a way that was easy to understand. I'm really excited to be on my way out of credit card debt, it has been stifling.

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    Staff

    Reviewed Feb. 1, 2019

    The people were very informative in all the info I need to make my decision. I want to thank Antino and Steve for the good info they gave me. They were very polite, kind and thoughtful to me and my wife.

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    Customer ServiceStaffProcess

    Reviewed Feb. 1, 2019

    The customer service was great, they are very promt. Also very informative, they talked me through every situation and step. Answered all my questions. I just started the program so they have been great so far, and hopes it will continue to be great till the end.

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    StaffProcess

    Reviewed Feb. 1, 2019

    I had an overall great experience beginning the entire process. One of my biggest concerns was that I wouldn't fully understand key elements of the program. I can honestly say from start to finish I clearly understand all the aspects of this debt relief program... which is something I can accredit to the representatives who helped me. I'd definitely recommend this program to a friend.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    So far with enrolling it has been handled quickly and efficiently. My customer service has been great, he did a great job of answering all my questions. Since I have just enrolled that is all the review I have on this.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 1, 2019

    Krista helped us a lot, very pleasant and willing to explain all the questions we had. Great people, great experience. Looking forward to complete all of this. Will recommend to others and let them know about the program. The welcome call was a good experience for us and got lots of questions answered.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 1, 2019

    Valerie was wonderful and explained everything in great detail. Made sure I understand the processes and was comfortable with everything before getting started. The final enrollment call was also very helpful. Everyone I spoke with was very detailed, went through documents paragraph by paragraph which made the decision to sign up an easy one.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    I had a good experience with NDR. I was in debt and I heard them on the radio. A rep from National Debt Relief called me and I talked to him. He then called me and said that I got approved. He told me not to pay any of the cards anymore. He also told me how much I was gonna pay every other week. As soon as they would settle, they would call me, give me the offer then I would accept it and we go from there. He would always call me for everything which was what I liked about it. The rep gave me a timeline that the debt relief would take 36 months. I'm into it for a year now and they've already settled some debts which increased my credit score big time. The payment plan is good and comparable to what I was paying before the program started but now, it’s actually going to a good cause so that’s a good thing.

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    Staff

    Reviewed Feb. 1, 2019

    They are very helpful and nice people to talk to, they are willing to help you fix your bills in one payment. They organize all your bills into one payment and try to come up with the best payment for you.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2019

    The representatives at NDR gave me a great experience, they were very patient with my schedule, very concerned about my debt and getting it eliminated and they did not give up on me. I was unsure at first, but I did research and it is a better choice. I will do the same research before getting another credit card. Thank you!!!

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    The customer service is excellent. They are very knowledgeable and always answer my questions and return my calls. I'm extremely happy with their service. I would recommend National Debt Relief to anyone seeking financial freedom. I trust and appreciate my agent. He is simply amazing.

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    Verified purchase
    Process

    Reviewed Feb. 1, 2019

    I was well informed of how the process was going to happen. Everything was double check ensuring that all information was correct. Question I had was answered in a timely manner. Contact information was provided if I had any future question.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 1, 2019

    Both representatives my husband and I spoke with today were very cordial and informative. Robin ** and Frank ** were friendly and helpful. They listened to all of our questions and explained the answers in detail. I would definitely recommend this company to anyone with a need for their services.

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    Staff

    Reviewed Feb. 1, 2019

    Yes I am very happy, and positive, Mr. Armani ** and Jamy (not sure the spelling) was nice and patience with all the questions I had. Thank you very much. I'M VERY HAPPY, of course I'll be glad to help somebody else that might need your services again. Thank You.

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    Staff

    Reviewed Feb. 1, 2019

    Everyone I have spoken to so far has been very helpful. And making sure that I understand. I really hope that this program is legit and that I have not gotten myself into a scam. Being a single mom in this time is very difficult and I really hope this turns out well for me. Thank you for the information.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    My Experience with Maryam and my welcome councilor were really helpful and informational. They were very nice at answering my questions and explaining me any information I did not understand. They also encourage me to call them if in case I have any questions or concerns regarding my account.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 1, 2019

    Explained everything clearly. When we were disconnected, she called me back to complete our call. Very friendly and answered any questions I had. Explained the fees associated with service and when they will be withdrawn from the account. Explained the potential of having to claim income for saving earned. Explained how to address creditors that may call. Very happy with the decision to do this.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2019

    Working with Andrew ** was a pleasant experience. Andrew was so kind and patient with me. I was so nervous and Andrew put my worries to rest. Andrew assured me that NDR would be there anytime I had questions or concerns.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    Each service representative was courteous, attentive and without judgement. The product delivered is acceptable. When my original representative became unavailable for our scheduled call, a very knowledgeable and genteel substitute did a fine job. I look forward to moving forward with the outlined plan.

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    Verified purchase
    PriceStaff

    Reviewed Feb. 1, 2019

    My ex-wife left me with $75,000 worth of debt and so I was drowning. I'm on Social Security Disability. I have two master’s degrees but I'm diabetic and my complications prohibit me from working. So, I needed help of some type and I heard National Debt Relief's advertisement on the radio. I decided to give them a call. They were nothing but professional and I went with them because of their reputation and the longevity of them being in business.

    The payment plan that they set me up with was very doable. They whittle away the principal of your debt and then, the interest is forgiven by the debtor. I had a $10,000 credit card bill and they whittled it down to $5,000 and the rest was forgiven. Sometimes when I'm not moving as quickly as I think, then I negotiate with them. So far, they were able to settle a lot of debts for me and I have less than a year left in the program. These young kiddies that are getting in debt to the tune of over their eyes and above better start looking at companies like NDR because the debt creeps up on you so quick and then push you in such a bind that leaves you defenseless of what to do.

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    Staff

    Reviewed Jan. 31, 2019

    Jay was kind and patient easy to communicate with. Thank you. Mony was little hard to understand at times but she was patient and didn't mind repeating. Thank you. Thus far I am sure that I will recommend National Debt Relief to my friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    Made call after finding you by doing an internet search. Lawrence answered my call. He was very kind and professional. He did not make me feel like a bad person because we are having financial problems. I really appreciate that!! In speaking with Kaitlyn during the Welcome Call, she also was very kind and professional. She answered my questions according to her expertise. Very much appreciated!

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    StaffTransparency

    Reviewed Jan. 31, 2019

    Everyone was very helpful and explained everything in great detail. It feels good to have a good company taking care of my debt needs. The prospect of being debt free feels great looking forward to working with this company. Again everyone was very helpful.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    I had a very good experience with but my initial contact guy (Michael **) and the woman that I had my welcome call with. They were very informative and made me feel very comfortable with what I was doing.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    Good experience. Very good service and helpful. Give a call at time explain everything to me. They help me on Spanish because my English is not so good. They send everything to my email, answering all my questions. I would recommend National Debt Relief.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 31, 2019

    Everyone was very helpful, helping me understand the program 100%. I would highly recommend. From the beginning to the end, I was very much satisfied with the service, the questions were put very much in my terms. And my questions were answered.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Jan. 31, 2019

    I am amazed at how professional, knowledgeable and easy this process was. I am very satisfied and cannot wait to pay off my debt with National Debt Relief! The phone call and application was very easy to understand and the process was simple.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Jan. 31, 2019

    Awesome resources and understanding. Speedy responses and resolve to be debt free. Great negotiators. Never hard to reach and quick to act in resolving debt. Excellent customer service. Robert ** was amazing in helping me get started and into the program. The welcome call was quick and painless.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 31, 2019

    Thanks for your help. The experience was very helpful and everyone I have spoken with has been very helpful. Glad I found this program. I was in need of some help because of lay-off from work and while at work being off because of weather.

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    Verified purchase

    Reviewed Jan. 31, 2019

    You guys were great. Thanks so much. I am so elated about being debt free, I can't say too much more but 3 years will go fast. And a whole new outlook on life. Thank you again I understand how everything.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 31, 2019

    The individuals who helped me were easy to understand, helpful, knowledgeable,and fast. They gave complete information and explained in detail sufficient for understanding. They reiterated the guidelines and gave positive reinforcement. They responded quickly, sent the emails out timely and answered all my questions. They gave their first and last names where most companies give only their first names. Their tone was not demeaning but encouraging. The program seems to be very structured and very do-able.

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    Verified purchase
    Staff

    Reviewed Jan. 31, 2019

    This is the first time I have tried to settle my debt. I had no prior knowledge of how It works. My experience was very educational. The staff was patient and kind. When we were going over the client retainer agreement, she talked to fast. I think it would be better if she was to talk a little slower.

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    StaffProcessTransparency

    Reviewed Jan. 31, 2019

    Very courteous & understanding of our hardship, help us walk through the entire process and explained every step until completed. We were pleased with the follow up and time spent making sure all info was correct and current and accurately recorded, so question were duplicated but that was understood.

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    Verified purchase
    Staff

    Reviewed Jan. 31, 2019

    Very pleasant experience. Charlene ** was very helpful, knowledgeable, and compassionate. She made The whole application process easy and made sure I understood the negotiation process. The young man from the welcome team was also knowledgeable, pleasant and helpful in answering my questions and concerns.

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    Process

    Reviewed Jan. 31, 2019

    I really appreciate the patience and details with every step in the program. I feel I received a complete understanding of the program and was not left in a confused state of mind. I would definitely recommend this service to a friend.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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