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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 134 Reviews 26235 - 26435
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    Everyone I spoke to was thorough and understanding. They answered questions fully and expressed empathy for my situation. Micah was great; he is a perfect initial spokesman for the company. The gentleman who handled my follow-up call was very professional and also personable at the same time.

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    Reviewed Feb. 20, 2019

    Just began my journey into becoming debt free. I am in trusting National Debt Relief program to take care of these needs for me so I can have a future exceptional credit score. I sure hope this is the right solution to my issues.

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    StaffProcess

    Reviewed Feb. 20, 2019

    Everyone I spoke with has been very helpful and knowledgeable with any questions we have. This program will help us get in a better financial place as we, my husband and I, needed. With this program, it’s a lifesaver!

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    Staff

    Reviewed Feb. 20, 2019

    When my husband was injured at work and lost his job several years ago, our world became a mess. We have been struggling ever since. One call to NDR and we felt we could finally move forward from the financial quagmire we have been stuck in. NDR has given us hope. The staff were professional, supportive, informative, and kind.

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    StaffProcess

    Reviewed Feb. 20, 2019

    Very informative, very thorough, made sure that I understood program, asked lots of questions to get information correctly, double checked information, gave thorough instructions, provided answers to my questions. Received two calls and got setup with online account to monitor everything.

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    Customer ServiceStaffProcess

    Reviewed Feb. 20, 2019

    I'm not working and I was getting behind on my credit cards. I wanted to get rid of them. My mom told me about National Debt Relief. She was with them one time and they helped her out. So I went with them. I just had to get them my social security number and senior ID and they took care of the rest. The program I am on has been great for me. I also have no problem with the staff. If I call and need some answers, I get them, and they call me to let me know what's going on. I go on my email too to check on it so they don't have to give me too many calls. They are wonderful. I worked with a specific person in the beginning but now, whoever works with me is fine.

    However, I got mad the other day because somebody hadn't called me back. Nevertheless, I'm very comfortable working with National Debt Relief. The payment plan that they help me on is fine and they take the payment out because I get my check on the first of the month. By turning all those credit cards over to National Debt Relief, I feel more relieved. I'd tell others to go with this company.

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    Customer ServiceStaffProcess

    Reviewed Feb. 20, 2019

    Everyone I spoke with, especially Matthew, was very kind, informative, and helpful during the enrollment process. For the first time in several months, I felt some sense of hope, rather than complete despair. I was very impressed with the "up front" and thorough information and I felt much more at ease after reviewing and discussing with such competent, professional individuals. I look forward to being debt free once again and I'm very thankful I answered that first phone call from Matthew.

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    Verified purchase
    Staff

    Reviewed Feb. 20, 2019

    I had a great experience. Everyone was very helpful in pointing me in the right direction to get my credit back where it needs to be so I can get approved for a mortgage. I highly recommend this company to get your financial freedom back.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Feb. 20, 2019

    I would like to thank You for your help during this hard process. This is the first time that I have been going through a situation like this. I felt I didn't have an answer, and when I went online and ask for information it took less than 30 minutes when an actual person call me back. It was amazing to see that somebody was there and will advise and guide me through this process. I am starting this program and I already feel an enormous burden has been lifted from my shoulders. I can sleep better. I can even breath better. Thank you very, very much!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    Couldn’t have been more friendly and reassuring. Answered all questions and made me feel better about my decision to take this route. Would say to at least call and talk if you aren’t sure because nothing is forced or mandatory if you don’t feel comfortable. Looking forward to being able to breathe for once.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 20, 2019

    They have been very helpful and informative through this whole process. I couldn't be happier. Bruno ** was the first person I talked to and he was very patient and helped me understand all the information that he was providing me with.

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    Verified purchase

    Reviewed Feb. 20, 2019

    Everything with National Debt Relief was so smooth, I was really worried at first when I first contacted them. I was already behind and I was worried they wouldn’t be able to help, but by the end... everything was easy to understand and easy to breakdown that I have faith I can get rid of my debt sooner than later!

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    Verified purchase
    Staff

    Reviewed Feb. 20, 2019

    It was a pretty simple step to get to another to clearing my debt and getting my credit to where I want it to be. Also the representative that I spoke to was very understanding and help get one step closer to freedom.

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    Verified purchase
    Staff

    Reviewed Feb. 20, 2019

    I was put in these position unknowingly by my spouse and he made some really poor decisions regarding using credit cards and unsecured debt. We owe about 65k. After much consideration, we signed up with NDR when I started taking over our finances again. Our first deposit into the program will be next month. During my research I read reviews from people regarding NDR. My Debt Specialist at NDR, Daniel ** & Scharon **, has been extremely helpful and has pointed out the positives and negatives of debt settlement up front. They were honest and compared all of my options in a truthful manner. I know it won't be super easy, but I need this option. I can honestly say that I am still VERY VERY nervous about doing this. Our only other choice was bankruptcy and that is an option that we didn't want to face. I hope the knot in my stomach goes away once this program gets rolling.

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    Staff

    Reviewed Feb. 20, 2019

    Everyone was a great help. I appreciate you taking the time to help me out. I have in the past been scammed by another debt resolution company. Your enrollment rep Geri ** made me feel at ease. You will be highly recommended to my friends if they ever are in the need.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    Very nice and helpful people on the phone. Answered all my questions, very happy with my experience with the company. People are very present to speak to. Gave you good information. Looking forward to becoming debt free. I have been in debt for many years.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    Staff was easy to talk to & very informative... Answered all my questions without making me feel stupid... Very patient with my computer illiteracy. Would definitely recommend this organization to people who are losing sleep due to financial stressors.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 20, 2019

    My experience with the people that I talked to with National Debt Relief was a very positive one. They were courteous and patient with me during their explanations of the program and what is expected. They went through the process and covered the documents that I was given.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 20, 2019

    From the gentleman (Dwight) that enrolled me to the lady (Tonya) that performed the welcome call I found them to be very professional. I am most impressed with the double verification of the program guidelines and how to utilize the legal department if necessary. I will recommend this company with no hesitation.

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    Verified purchase

    Reviewed Feb. 20, 2019

    We have carried this debt for a very long time. It has been very stressful. Lauren ** was exceptional in discussion and solution options... that will get us on track for our future. We have managed to continue payments but with the loss for my employment we have exhausted all avenues.

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    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    I was approved for a mortgage that I should not have been approved for because of my debts and it was rushed through and put me in a world of hurt after the closing of the house. It was a horrible time. I had been looking into debt consolidation with my credit card companies, but I wasn't getting anywhere with them. I was feeling desperate and called National Debt Relief. They called me back in 25 minutes. It was great. They told me that I'll be completely paid off within 48 months. They went with all of my creditors that I chose. So there were certain creditors that they left out. There were a couple credit cards that I kept on my own to pay off the bill and get done. They worked with all of them.

    The only thing that stinks is I can't pay my creditors for six months. I have to go delinquent before they'll consider me as being a risk. So it tanked my credit. Still, I had already gotten my mortgage. So that part for me was fine. That wasn't included in the debt consolidation. It took NDR a good year, and they were able to contact everyone and make the debt settlement agreements, which ended up being awful less than half of what I owed. It all happened very quickly. What they do is they work with your creditors and get everything under control. And then, they roll it over into an investment company where they pay off the entire debt. Now, I'm just paying them a monthly payment which helps build my credit back up. It's actually deducted right from my paycheck and I don't do anything with it.

    I signed all the paperwork online and it's amazing. I would go to the bank, have something notarized and then PDF it to NDR. So everything is instantaneous. You have phone logins to each of your account. So if you don't have time to take a phone call, you can go online into your account and communicate with them that way, which for me is great because I'm on conference calls all day for work. It works out perfectly. Also, everything is completely noted within the account. There is never any repetition. Everything is straightforward and easy. I would tell others to do a debt consolidation with National Debt Relief. It's scary but it really does help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    I couldn't pay my credit cards every month and a friend of mine referred me to National Debt Relief. I entered a consolidation program where I can only make one payment to all my creditor and it cut down my payments by half. The enrollment process was fine and their negotiator was helpful. We discussed setting up the payment plan over the phone and I was always comfortable with that.

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    Verified purchase

    Reviewed Feb. 19, 2019

    I didn't know what to expect, but after speaking to Mr. Steve ** I could start seeing the light at the end of this dark tunnel because I was doing everything possible to stay a float with my one income for my household.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 19, 2019

    The experience was good, the process was efficient, the reps knowledgeable. Being able to sign the forms via email was a plus. Everything was explained to me clearly. The phone calls did not take up as much time as I thought.

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    Verified purchase
    Staff

    Reviewed Feb. 19, 2019

    I am very satisfied and happy to do business with your company. Very professional staff and very helpful with any questions so far that I have had. Hopefully we can get out of debt much faster. Debt can be very nerve wracking, But this will be a relief.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 19, 2019

    Analissa was very kind, thoughtful and knowledgeable. Found the best plan for our needs. She explained everything and made sure we understood what was be said and what to do next. We feel so much better and the stress is lifted off our shoulders. We would recommend National Debt Relief to help with any financial problems.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    The agents that helped me to get the assistance and the welcome call were very eager to help and answered all my questions. The payment is reasonable and the time to pay off the accounts is better than what it was going to be before.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    This has been a great experience. Easy to understand customer service with NO pressure. All information was straightforward and both of the reps I spoke with were kind and willing to help. I feel a huge relief having this team on my side.

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    Verified purchase
    Staff

    Reviewed Feb. 19, 2019

    Eric ** and the welcome person Carolyn was very knowledgeable and professional in their jobs. They made sure that I was aware of what the procedures and consequences were and if I had any questions. Keep up the good work.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    I consult about my credit card debt to Cass **, one of your customer service. She has professional and respond to me quickly. Finally I signed on your debt free program. I satisfied your professional service. I will recommend your company to whom needs debt free service.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 19, 2019

    Very pleasant and helpful getting started with the process. The presentation was made clearly and accurate, giving me the opportunity to ask questions at any time during the conversation. The process of completing the application went smoothly and quickly. Thank You!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    Mr. Paul ** has been patient with me as a client, helps me in filing my debt, what a relief and also the lady who help me with my portal, I am sorry I forgot her name. Good customer service for the two of them since this is my first time to do this filing, great job??? And I didn’t regret doing this because of how they introduced me and helped me filing my debt consolidation. I will tell my friends about my experience with this company, awesome. Thank you.

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    Verified purchase
    Teresa increased rating by 2 stars.
    Staff
    After a positive interaction with National Debt Relief, Teresa increased their star rating.

    Original Review: Feb. 19, 2019

    I spent about two hours on the phone to set up the account and I thought everything was going well. However, since that time, I have had nothing but trouble. My attachments are getting blocked by the their network and the online help has been useless. I cannot update some of the creditor accounts but the support people I contact don't know how to help. They can only suggest time-intensive items, like closing my bank account to cut off creditors (and legitimate account as well). I can't even find this alleged order number that I am supposed to use with the rating.

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    National Debt Relief
    Response from National Debt Relief
    Hello Teresa,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly.

    Verified purchase
    StaffTransparency

    Reviewed Feb. 19, 2019

    Mike & Laura were extremely helpful in getting everything sorted out for me and helping set everything up that I would need in order to become debt free. They made everything easy to understand and gave explanations on where or how I could find additional information if I needed it.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    This place has such great customer service! They were able to answer all of my questions without any hesitations. Very skilled workers that know what they are doing. Apart from that, they are nice and friendly. I would recommend them to family and friends.

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    Verified purchase
    Staff

    Reviewed Feb. 19, 2019

    At first, I was a little skeptical but after they finally got started they have resolved 3 of my debts with good results so I would highly recommend them to anyone. I would like to also add that the money I have saved has been quite substantial. The staff have always been very cordial when they have talked to me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    Great team, great customer service, made it as easy as 1 2 3, would highly recommend to friends and family in need of relief. Thank you for your help. Now I can be at easy about my bills, no more worries to pay everything on time.

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    Verified purchase
    Staff

    Reviewed Feb. 19, 2019

    I have only just enrolled with NDR, so my experience is limited. Everyone I have spoken to has been professional and relatively helpful. However, I am still waiting for confirmation of receipt of a form with sensitive information that was sent four days ago.

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    National Debt Relief
    Response from National Debt Relief
    Hello Sarah,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly.

    Verified purchase
    Staff

    Reviewed Feb. 19, 2019

    Both women I spoke with were very helpful!! Glad I signed up to help me get out of debt from my piece of ** ex-husband! Can't wait to see the results and complete the program!! Alyssa was very kind and listen to me.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 19, 2019

    After my husband lost his job and living on one income for several months we thought we were doomed. Until I called NDR. They were so helpful and made us feel at ease. The whole process so far has been very easy. We now see the light at the end of the tunnel. Thanks to NDR.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    My experience with Loudene and Monica was great, they were both very kind and polite, informative and willing to listen to my concerns and answer any questions that I had. They assured me that all would be well, taking a huge load off of my mind.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 19, 2019

    Anthony who signed me up for the program was very professional and answered all of my questions. He also addressed any concerns at the same time. He was thorough and made me feel comfortable with my decision to sign up with the service. The welcome call was exactly the same experience.

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    Verified purchase
    Staff

    Reviewed Feb. 19, 2019

    All of your employees that I talked to was very helpful, friendly, and professional. They were very knowledgeable and helped me thoroughly. I would recommend National Debt to anyone that needs your service. Your services are greatly appreciated because otherwise I would have either been in jail or would have lost my mind which would have caused depression or suicide.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    Everyone I have spoken to was very helpful in answering my questions and explaining things to me. Sometimes I can be hard to reached by phone because of my job. Joe is very quick to answer my emails. The lady I spoke to during the welcome call. Was very helpful and easy to understand.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 19, 2019

    I am just starting this process and to be honest I'm a little nervous. I have always paid my bills on time even though it's been extremely tough with hardships. I felt this was the best program for me. My contacts have been polite, easy to contact, professional and made me feel at ease explaining everything I should expect to happen during this process.

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    Verified purchase

    Reviewed Feb. 19, 2019

    Just got started. Hoping it's a great service to use. I'll be debt free in a few months. First time doing this so I'm feeling better to be debt free for myself and children we'll bring. I've got to learn how to be more careful how I spend money.

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    Customer ServiceStaffProcess

    Reviewed Feb. 19, 2019

    I was very impressed with the level of professionalism during the phone conversation. If she is an example of the quality of this company, then I have made the correct choice is receiving help from NDR. I am looking forward to working through this process and coming out much better in 3 years. Thank you!

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    Customer ServiceStaffProcess

    Reviewed Feb. 19, 2019

    The only thing I would change so far is just more fluent English speaking customer service advocates. Other than that, the people I have spoken with seem very caring for the hardship that I am trying to work through and gave me ample opportunity to ask questions and told me how to get in contact with them should any arise. This is a scary process but so far the people I have spoken with have eased my anxieties well.

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    StaffProcess

    Reviewed Feb. 19, 2019

    All people I have interacted with have been courteous, empathic, and articulate regarding this process. I look forward to my outcome. The person I spoke with on the Welcome call was herself enrolled in the program. She was extremely helpful and reassuring and gave me needed level of confidence to move forward.

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    ProcessTransparency

    Reviewed Feb. 19, 2019

    Ashley, did a great job explaining the process and verifying my information. Also Bill ** was easy to talk to and really explained the best process for me, it is difficult enough to have to ask for assistance, but they made it easy and painless.

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    Verified purchase
    Staff

    Reviewed Feb. 19, 2019

    Teddy ** and the welcome caller were fantastic! They read everything to me and consistently asked if I understood which followed with, "Do you have any questions. I feel like I understand how your program works and I will work diligently to increase my savings account so I help you help me pay my debt off as fast as possible.

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    Customer ServiceStaffProcess

    Reviewed Feb. 19, 2019

    Based on the ratings and experiences from other people, we went with National Debt Relief for a consolidation and the experience has been good so far. I found them online and then did most of the enrollment over the phone. Whoever negotiates with the people asked me if I was gonna accept the offer. They told me what they were offering and what I would need to pay extra. Sometimes you gotta rob Peter to pay Paul and make it happen but I’m here to do and pay as much as I can afford. I wouldn’t be there if I can afford all of it.

    Sometimes, people get busy and NDR should call to give you a brief update at least once a month. When I make my payments and then the deposits, I wouldn’t hear anything for a long time. So, I would call them myself just to see. They have the portal but a lot of people don’t have internet and they can’t afford it. Also, they may not have computers and can’t look it up. I got three debts with NDR. Two has been settled and I got a year and a half until the process is complete. The program is doable and it works. I’d recommend it to a friend.

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    Customer ServiceTransparency

    Reviewed Feb. 19, 2019

    The welcome call was very thorough. Everything was explained in great detail and I believe I made the right move in choosing NDR to help me get out from under my debts. I am grateful to have found a company so highly rated. I look forward to the day when I am again debt-free.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    Clear concise considering agreement. Kesha ** was professional and did not read from scripts with my questions or thoughts shared. Welcome call is very good. Also Lupe also a pro and easy to understand. Thanks to all for your help.

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    StaffTransparency

    Reviewed Feb. 19, 2019

    I feel my service consulting rep did a outstanding job! Explaining how National Debt Relief Works! Took the time to go through everything and answered my questions I had when calling. And let me know that she will be there for me!

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    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    The NDR reps were great! They were very knowledgeable and friendly. They were patient as they helped me understand options and counseled me as to how my choice would affect me. I felt like they really cared about my situation, which was very nice. They also left me feeling confident that someone would be there for me whatever my concern or question might be. I wish every customer service experience could be like mine with NDR customer service.

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    Customer ServiceStaffProcess

    Reviewed Feb. 19, 2019

    Made the whole process very easy! Answered all of my questions and dealt with all of my concerns! Very professional. I am quite pleased and would definitely refer friends and family! I’m happy to say the process was very painless!

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    Customer ServiceStaffTransparency

    Reviewed Feb. 19, 2019

    NDR had all my financial information incorporated in my agreement which made the process much easier and faster. Everything was set out and the Customer service representative was there the whole way to explain all the issues. They let me know that I may be encountering some difficult times with creditors but they will be there to take over. Also, there may be a four or more month gap between my first escrow payment and my first settlement due to the time it takes creditors to begin collection action. I chose NDR because of its BBB rating's long history.

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    Reviewed Feb. 19, 2019

    Everything appeared to go well. Your representatives speak way too fast when going over the agreement which makes it hard to understand sometimes. My temporary password to my portal account did not work but when I changed it I see there should have been a number which was not provided information.

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    Staff

    Reviewed Feb. 19, 2019

    Cristal was very helpful but also very kind which I appreciate. Shevon was likewise helpful and nice. I like that so far everyone I have spoken to is both helpful and kind. I really do not have anything else to say yet. I have only just started with the program.

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    Customer ServiceTransparency

    Reviewed Feb. 19, 2019

    I am so happy that a friend referred me to National Debt Relief. I am very aware of what will be transpiring because of the wonderful communication that has been given to me in writing and on the phone. I have all the tools I need to get through this very trying time. Thank you!

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 19, 2019

    Good evening. The call was very helpful. The man was very courteous and helped explain the program thoroughly. This is giving me quite a bit of peace of mind as we begin this journey to becoming debt free. I can't thank you enough.

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    StaffProcess

    Reviewed Feb. 19, 2019

    Everyone I spoke with was very thorough and very polite. The process was very easy! Thank you so much for making things very comfortable and making sure I understood the process every step of the way! Giving information was very easy. Having someone go over the packet with you was great. A great experience considering the uncomfortable nature of being in debt.

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    StaffProcess

    Reviewed Feb. 19, 2019

    Thank you all for helping me through this process. Everyone I dealt with was professional, courteous and patient. The process was very quick and easy to understand and I appreciate everyone's assistance. I look forward to continuing to work with your company to clear this debt up. Thanks.

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    Customer ServicePriceStaffTransparency

    Reviewed Feb. 19, 2019

    When I had gotten into a bind with some credit cards and was looking at how I could get out of it, National Debt Relief was the best option. I did some research about NDR, and I liked the reviews I saw online. The enrollment process was easy and well explained. At first, I wasn’t sure that it was the route I was gonna go and had a lot of questions. They answered all my questions and gave me time to think about it. I called back three different times and had more questions before I decided what to do, and they were very understanding. They got me a loan through Liberty Lending to pay everything off so I’m out of the NDR program and just paying Liberty Lending now. I worked with NDR for less than a year and with them, my credit cards are paid off. They got me good settlements and settled with the credit cards companies. The cost was reasonable too for the quality. Working with them was a positive experience for me.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2019

    Devon and the Welcome call representative were extremely thorough, it is so refreshing to have the accessibility to speak to a Devon and the Client Success Team at any time if need be. Thank you for all your expertise and amazing customer service.

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    StaffProcess

    Reviewed Feb. 18, 2019

    Amazing people to work with and they make the process smooth. I will most diffidently recommend them to anyone who needs help paying a debt. I am happy I made the correct decision by calling National Debt Relief for help.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2019

    By far the best debt settlement company out there. Very professional & lots of great services are included in the plan! The welcome call was helpful and I became acquainted with the plan and online account options. Thank you for helping me get back to living again!

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    National Debt Relief
    Response from National Debt Relief

    Edmund, welcome to National Debt Relief! We're happy to be working with you to reach your goal of being debt-free. Please reach out if there's anything else we may be able to do for you to help make the process easier.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 18, 2019

    Great experience, the customer service representative was very professional, knowledgeable and helpful. I was walked through the whole process with no interruption and the agent has spoken with a very clear voice. The whole process did not take long time.

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    StaffProcess

    Reviewed Feb. 18, 2019

    The two people that I spoke with seem to be very professional and courteous. They were also very thorough. They went over every little detail of their program. I felt comfortable while speaking with both of them. It was a very good experience.

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    Customer Service

    Reviewed Feb. 18, 2019

    Been with the program for a year now and have half of my debt settles...yippee. What this program has taught me is to do it by myself. I have 9 creditors, a lot I know but all together had $15k in debt. That’s what’s required to start the program. I was SO relieved because I had been carrying all this sadness of debt for so long and I thought someone was actually there to hear me out, I was truly wrong. Not only did I almost get sued by one of my creditors already but they refuse to negotiate with any of my other ones until the two, yes they only settled two creditors, are paid completely. They didn’t take ANY stone taking out their fees though. So I’m now paying my highest owed creditor and the creditor that tried to sue me, leaving my other 7 creditors to go to collections and possibly lead to me getting sued again because I live in a state where the statute of limitations is 10 years so they can sue me until I’m 34!

    Every time I call and ask for information the same they need more money in order to speak with these creditors. At least make a deal with them and let ME decide what I want to pay. The only reason I didn’t give them a one star is because they were quick to respond to the legal action taken out against me. Please go with a debt management program. People will help you and you will get out with all your debt paid in full. This has taking a huge emotional and physical toll on me and I would never want someone to go day by day wondering if they’re going to get sued and their paycheck is going to get taken away to pay these creditors. Don’t live in fear!

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    National Debt Relief
    Response from National Debt Relief
    Hello Breanna,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve.

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    Staff

    Reviewed Feb. 18, 2019

    I'm just a person with debts, Paul was very nice and understanding and Everyone was pleasant and understanding keep up the good work, I will recommend you to my family and friends. I'm looking forward to start this new journey and got out of debt.

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    Staff

    Reviewed Feb. 18, 2019

    The agents that worked with me did a very good job at explaining the program and other information. They were also professional and very courteous. Thank you so much! I will recommend National Debt to anyone I can, and anyone that needs the help. Thank you again.

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    StaffProcess

    Reviewed Feb. 18, 2019

    I am very pleased with the whole process. I was impressed with everyone I worked with. Very professional and made sure I understood everything they presented. I look forward to becoming debt free soon. This seems to be a company that is easy to work with.

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    StaffProcess

    Reviewed Feb. 18, 2019

    Very Understanding staff. Helped me understand, how the debt relief process works, and all steps involved. They made my decision easy on getting help. Thank you for a true and honest company. Glad I decided to give National Debt Relief a shot, to help change my financial life for the better.

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    StaffProcessTransparency

    Reviewed Feb. 18, 2019

    I had a great experience, both people have helped me in explaining the program. They explained every details and answered my questions. They were very patient with me. Ronald ** & Lauren **. Certified Debt Specialist.

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    StaffProcess

    Reviewed Feb. 18, 2019

    My welcome team was very informative and helpful with the questions that I asked. I have no intention of cheating such a helpful program as National Debt Relief, and am grieved to know that it can and does happen. I hope that I am able to complete this program, as I understand it is not a mere fantasy and will not happen overnight. I initially questioned the program and its entirety, for I had to be certain it was not a scam.

    I still carry uncertainty in knowing I'm being asked (not willed, but asked) to purposely cease paying my creditors, even though I know it is the only way for it to work. I am also wary at the notion of possible legal action, but find some comfort in knowing it has only happened not a handful of times. My welcome team was genuine in offering their time and effort for my sake, so I will make every effort to complete this program. Thank you very much for accepting me.

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    Process

    Reviewed Feb. 18, 2019

    Thank you National Debt Relief for taking the time to really understand my situation and not just seeing me as another business transaction. The process was actually comforting because it feels like I have someone on my side. You have changed my life.

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    Staff

    Reviewed Feb. 18, 2019

    My experience was satisfying. All of the transactions went smoothly. The representatives were knowledgeable and courteous. This will help me sleep better at night, knowing my debt will be handled by a company that has the expertise to do so.

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    StaffProcess

    Reviewed Feb. 18, 2019

    Everyone that I have spoken to has been very helpful and professional. They have made it a very understandable and smooth process. I have just started with National Debt Relief but my experience so far has been very positive. I already feel relief from the daily pressures even though I have just begun this process.

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    Customer ServiceProcess

    Reviewed Feb. 18, 2019

    Boris did very well staying in touch with me through the process. I am pleased with the service that I received. When I had a question and the answer was not evident to me Boris did well finding the answer and getting back with me in a timely manner.

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    Staff

    Reviewed Feb. 18, 2019

    I would definitely recommend this company to my friends and family and to anyone with a need for this type of assistance. The people I have spoken to are very nice and understanding and walk you through all the paperwork, so helpful.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2019

    I had a wonderful experience. Very knowledgeable and caring. Also very patient with me. I’ve done this before with another company but this seemed a lot easier. Crystal ** was wonderful. I just spoke to someone about the welcome call but I didn’t get her name.

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    Staff

    Reviewed Feb. 18, 2019

    When I called National Debt, I was unsure of process or if they would be able to help. Barbie was knowledgeable and pleasant. She was nonjudgmental and kind. She was amazing and I hope she will be recognized with this company. Thank you Barbie.

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    StaffProcess

    Reviewed Feb. 18, 2019

    Crystal ** was very sensitive & guided me through the process with great patience & knowledge... Laura (Welcoming) was very knowledgeable & spoke clearly... So far I would recommend this program to anyone with the out of hand debt that they have incurred such as mine...

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    StaffTransparency

    Reviewed Feb. 18, 2019

    Billy ** and a girl named Marie helped me. Both really detailed and clear on what I've been offered and what is to come. Billy was great! I am glad I took this decision and had someone like Billy to guide me through it. Will definitely recommend to a friend.

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    Customer ServiceProcessTransparency

    Reviewed Feb. 18, 2019

    Very informative. I'm thankful for this program and pray I find financial relief. Customer service explained and ensured I fully understood the program and process and made me feel very comfortable. Thank you for your time and help. I'm excited to pay off my debt soon, be able to save money. I also learned that I will never use credit cards again. This program has taught me to be financially aware.

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    StaffProcessTransparency

    Reviewed Feb. 18, 2019

    This is my first time doing this with a company that helps you pay your debt. I feel a huge relief when they told me that they will help me. They are very friendly and helpful with this process. I wasn’t afraid or uncomfortable talking to them. They guide me through the process and explained all the details. If anyone is looking for a debt relief, I recommend this company. They will help you!

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    StaffProcess

    Reviewed Feb. 18, 2019

    Easy to set up, the people are easy to talk to. I feel so much better about my situation after just simply talking with them. The program will help me achieve my debt free goals in far less time than I anticipated, with a lower monthly payment than I anticipated!

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    Process

    Reviewed Feb. 18, 2019

    Thank you, Kim **, for helping me along the way and answering my questions. Good luck with your recovery! I appreciate all the detail and guidance in walking me through the process. One simple payment will allow me to look forward on being DEBT FREE!

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 18, 2019

    Everyone has been very helpful and nonjudgmental which was very important to us in this process. Nick was extremely nice and held true to his word when he said he would call. He was a very trustworthy individual which is very important also when dealing with finances. Everything is explained in detail and all of my questions were answered appropriately and they were very informative! We are very thankful for this program.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2019

    Excellent customer service. Very friendly staff. Very attentive to detail and patient. Very informative. Very communicative. I like the fact that this organization makes every attempt to keep you informed and reaches out to me via email or phone whenever they have questions.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 18, 2019

    Chuck was very polite & guided & stood w/ me through the whole procedure & explained everything in detail. Though we had problems getting documents signed (due to my phone) he remained patient & was consistent. Tameka did an excellent job of reviewing all things Chuck had told me & explained all things I should do regarding creditors & my responsibilities & all fees & litigations. I thank you for the help of all these people who were very professional. I also spent time w/ Armani trying to get the application through due to the problems w/ my phone issues. Thank you all so much & I believe we are going to have a pleasant working relationship.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 18, 2019

    Imani was very friendly, explained everything to me and said when I need anything I can feel free to call anytime and she would answer any questions I had or find the answer for me. I would most diffidently recommend NDR to my friends, family or anyone who needs some help.

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    Staff

    Reviewed Feb. 18, 2019

    Your services was prompt and diligent. I'm looking forward to working with your services. I will recommend a friend, a co-worker at any given time, I appreciate your services and I look forward to working with you all throughout the duration of me getting set debt free. Again I thank you so much.

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    Customer Service

    Reviewed Feb. 18, 2019

    My experience was good. There was a couple of things that were not told to me at first. Like the welcome call that had to be done before my account would be activated or my account would be deactivated. Also that it would take another 20 min on the phone to do this.

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    National Debt Relief
    Response from National Debt Relief
    Hello George,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

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    Customer ServicePriceStaffProcess

    Reviewed Feb. 18, 2019

    We had a tragedy and we racked up all of our credit cards. In the span of a year, we surmounted some debt. We researched National Debt Relief and they were the best as far as how much they would charge per settlement. We signed up with their consolidation program. However, the enrollment process was not that easy. Everything that we had, debt-wise, did not show up on our credit report. We knew there were a few things missing, but they had been sold to other companies. We were still getting phone calls a couple of months into the process with new debtors. So we had to continually add debt to our amount. And so, that brought up our monthly payment. But it wasn't NDR's fault that they didn't have all the information, it was all our fault.

    The rep we worked with was wonderful. He made the process easier to get through because of his good personality. He also answered our questions. The original payment plan definitely worked for us. We do struggle to make the new one, after we added on quite a few debtors that were not on our credit report, but it’s our debt. It would be better, though, if they took less percentage of what they’re collecting.

    We could probably negotiate with these companies ourselves if we wanted to do that and save ourselves a bunch of money long-term. But NDR has the know-how to do that. Overall, we have been getting very reasonable settlements from the companies that we are in debt with using NDR's program. The service is costly but we get great service. We have researched into other companies since then, and NDR is very reasonable and comparable to the other companies that offer the same debt relief program.

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    Customer ServicePriceStaffProcess

    Reviewed Feb. 18, 2019

    I had a bunch of bills that came up which caused a tidal wave because other things just collapsed upon other things. There was no way to pay for any of it at that point. I looked around to look at the companies that I was aware of and with that, I chose National Debt Relief. They set me up with a pretty good program and enrolling was very easy. They call me or I call them and we have a conversation. They gave me some numbers and asked me to consolidate some of the information for them. It took three to four hours on the phone.

    I like that there was no upfront cost to work with them. They take their fees out of the payments and that was a good thing for me. I also like that they handled all the creditors rather than having me call each individual credit card company. I know from my experience that if I was to call one credit card company and they were to do it, the other credit card company didn't do it in time and then I was screwed.

    But I made a mistake. I did not change my phone number to their phone number which made my phone ring off the hook. It was a very bad experience but they addressed the issue. Other than that, everything was good. The staff is very friendly and they answer my questions. Whoever picks up my call has been more than sufficient. They contact me as needed and if something happens, they let me know.

    They've given me options but there is no option to have credit cards when doing a program like this. It's an all-or-nothing type of deal but they don't say that and when I asked them, they were skirting around the question. Still, I'm comfortable with the program and I'm able to settle debts from the outstanding after almost a year, but that was to be expected. They have worked with me and it was very easy to work with them.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 17, 2019

    They were extremely helpful. They explained everything so I could understand it. They gave me phone numbers to call if I had questions any time. They had a welcome call to go over everything to make sure I understood everything. They made me feel so much less stressed.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2019

    The ease of signing up and the follow up phone call immediately was well received. It's nice to know that someone still cares to help those of us who have hardships and just need the resources of a company like NDR to lift us and get us through. Thank you in advance.

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    PriceStaff

    Reviewed Feb. 17, 2019

    The enrollment process has been very pleasant. Everyone I have spoken to has been reassuring and helpful. They have clearly communicated that this process will negatively affect my credit. The true evaluation will be at the end of the process. I greatly fear aggressive creditors pursuing legal action. That I would consider the worst case scenario. Hopefully it will not happen, but if it does, I have been assured the legal team for NDR will take care of it. This is a scary process, but the thought of never getting out of this debt and the thousands I am loosing in interest is even scarier.

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    Transparency

    Reviewed Feb. 17, 2019

    I ease right the wonderful experience. I was put at ease right away. All that I talked to never made me feel any less of a human because of owing so much money. Everything was explained to me in great details and when I asked a question, I was treated with respect and didn't feel stupid.

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    StaffProcessTransparency

    Reviewed Feb. 17, 2019

    Steven ** did a great job getting me the help I needed with my credit bills. He explained the process in a way that was easy to understand. Overall the sign up process was painless and has been a stress reliever for me.

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    ProcessTransparency

    Reviewed Feb. 17, 2019

    I was very relieved when I was able to receive the help I needed. All of my questions were answered and all of my concerns were addressed in a very direct and calming manner. I appreciated the time that was taken by Parker ** to help explain the program to me. I would definitely recommend this program to anyone that finds themselves in a bind financially.

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    Customer ServicePriceOnline & AppStaffProcessTransparency

    Reviewed Feb. 17, 2019

    I reached out to my dad and he had heard of someone having success through National Debt Relief's program, so I picked them. They made it super easy to sign up. Everyone has been super friendly and not overbearing, which is nice. They pick everything for you and you hardly have to think about it. They have wonderful customer service and the reps are professional and very patient when I have questions. I've been in this process with them for about two or three years now and they've been making great progress. I'm almost done with it. The payment plan is entirely reasonable and I hardly notice the cost because it's that beneficial. I just wish there would be a little more transparency about how much longer things are gonna take, like a visualization of where you are in the process. There is one on the website and it has been really wonderful.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2019

    Signing up with National Debt Relief was very easy and it was a very simple process. There was an interview and then, I had to go online. They gave me a timeframe of roughly a couple of years to get everything settled. I have quite a ways to go but there have been some settlements at this point. The reps knew what they were doing for the most part. I had some questions along the way and they were very helpful. Their customer service was wonderful and they were very empathetic to my situation. They tried to work with me as much as they could within their means but still tried to move things along as best as they could too. I would recommend them to someone else and I just recommended them to my mom. She recommended them to me a while back, but she fell out of the program. She called me and asked if I went through with NDR and I said yes. I also told her that she should try them again so, I think she's gonna sign up.

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    Customer ServicePriceStaffTransparency

    Reviewed Feb. 16, 2019

    I had lost my job and I had debt. I didn’t see any way out of it. My husband suggested I consolidate it and I looked at the AAA scores and the Better Business Bureau. Then I called in to National Debt Relief and interviewed with Arthur. He said it seemed like a hardship to him. Then it was pretty simple to enroll. It took a little while on the phone but they’re always very responsive. If I have any questions, I can just call. They also send me e-mails with regular updates. Plus they've got everything laid down on the front page of the website and on my user profile. It's simple to read and to get a hold of someone.

    Once, they were trying to make me pay a little bit extra to cover one of the creditors that had asked for a certain amount. They were wanting $100 or something. But when I couldn’t up my payment every month, they said that if I turn it down, the creditor might settle for more in the future. I hadn't read through all of the fine print but I didn’t realize that something like that would happen. But it’s also kinda my fault. As far as I know, the staff at National Debt Relief is not lying about anything. They’re really friendly and professional, and that’s all I asked for.

    I’ve settled six of the 13 accounts at less than what I owed them so that was very helpful. It’s great. As far as I know, there’s not a cost to the program either. But I’m sure National Debt Relief is getting a fee or interest from the monthly fee that I’m paying. Still, it’s a lot less than what I was paying for all credit cards so I’m perfectly happy with it. Working with them has certainly lifted a burden and anytime you lift a burden like that, the quality of life will improve. So I feel better.

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    Process

    Reviewed Feb. 16, 2019

    Excellent. What I needed and what I was praying for! Anthony was Great at explaining the process and was very patient with me!! I just wanted out of debt and wanted to just have one payment. I Thank you for Everything! Debt Free forever!

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    Staff

    Reviewed Feb. 16, 2019

    Excellent help with everything that I asked. I am very satisfied. I am very pleased with everyone that I talked to and am very happy with the results of setting up my account with you. I have been trying to get this set up for quite some time now and I finally got it set up.

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    StaffTransparency

    Reviewed Feb. 16, 2019

    My experience with the National Debt Relief company was handled in a professional and considerate manner. During the entire process of answering questions and filling out forms everything was explained thoroughly and when I had questions they were answered to my satisfaction.

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    Staff

    Reviewed Feb. 16, 2019

    Everyone I dealt with gave me confidence. While not making me feel anymore guilty or stressed and with a family to take care of it’s all I needed to help me turn this around. Thanks again for helping me see a light at end of the tunnel.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 16, 2019

    Richie ** needs more training to learn how to be professional and polite or he will run off customers that's needing help to get rid of their debt. He is very aggressive and demanding when he is talking to you. I was trying to explain my credit to him and he would cut me off when I was talking and basically told me since I was not going to do it his way that this company could no longer help me. It wasn't until when he was about to hang up in my face, I asked to speak to his supervisor and then he put he on hold. Shelly ** listened to me as I explained my credit and why I did not want to add on credit card that was under my name. Shelley helped my husband and I with the remainder of the process and it went smoothly. Nicol ** was also a pleasure to work with to ensure all my information was correct and ensured we understood what we were signing.

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    StaffProcessTransparency

    Reviewed Feb. 16, 2019

    I spoke to Jonathan and he walked me through the program and helped me to make a informed decision. I am very nervous and scared about going forward, but Jonathan took the time to assure me I was making the best decision for me being laying all out in black and white how long it would take me to pay it off otherwise. And told me to stop feeling bad about myself and start fresh with less stress. I spoke to Bianca and she was very nice also. Explained everything to me. I am still very nervous about how this will go when they start to negotiate a settlement. Hope they do not get too nasty. Thank you for your time and patience in explaining and helping me to make a informed decision.

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    Staff

    Reviewed Feb. 16, 2019

    Professional friendly people, dedicated to help people without hope to find a relief from debt and have a second chance to live a better life. I'm so happy I found you on the internet, and thank you for contacting me soon. I really can't believe I'm going to be debt free soon. Thank you very much.

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    Staff

    Reviewed Feb. 16, 2019

    Matthew ** enrolled and assisted me in the new account process. He is truly an amazing. Patient and professional individual... I love him and the service he provided me... really the best. He deserves a promotion and raise for the way he handles his customers.

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    Customer Service

    Reviewed Feb. 16, 2019

    It was a great experience, answered all my question and understood it. Just can't wait to be debt free. Also would like to thank Paul ** for briefing me with how all this work. Making sure I understand it all. Thank you very much.

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    Customer ServiceStaffProcess

    Reviewed Feb. 16, 2019

    Alyssa & David have made this experience a breeze. Alyssa has answered all and any of my questions that I had leading up to enrolling into this program. She was willing to work with my schedule and has responded in a timely matter to all my questions. David made the last few steps of this process very easy and helpful as well putting all the final touches on getting enrolled.

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    StaffProcess

    Reviewed Feb. 16, 2019

    Process was incredibly easy and sensitive. Anwar ** was tremendously professional, helpful and knowledgable. Monique did a wonderful job of following up and reviewing everything Anwar had discussed with me to ensure there we no issues or misconceptions. Truly great experience!

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    StaffTransparency

    Reviewed Feb. 16, 2019

    When talking with a counselor, they made me feel welcomed and at peace with what I was going through. They explained every detail and made me feel like I was making the correct decision. So far the process has been smooth and waiting on the outcome. I will follow up once we are done. Wish me luck!

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    StaffProcess

    Reviewed Feb. 16, 2019

    I was treated with respect and kindness when signing up for this program. Amir was very understanding and patient in answering all my questions, and made me feel comfortable in taking this huge step. I have great hope that this program will help me resolve my huge debt that I have been carrying around for years.

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    Customer ServiceStaff

    Reviewed Feb. 16, 2019

    They are very understanding and give a lot of hope to help resolve your situation. I was afraid to call, but when I did, it was the best decision of my life. I really recommend them to anyone going through a financial hardship and is looking to find a peace of mind to help pay off your debt.

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    Customer ServiceProcess

    Reviewed Feb. 16, 2019

    It was a great and very informational experience. Calvin answered all my questions and was very thorough in helping me understand the process. The welcome call center was great. Very help in my understanding of all the steps and process.

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    StaffProcess

    Reviewed Feb. 16, 2019

    I was in high debt and I read some reviews that National Debt Relief helped some people. I decided to go with them and the enrollment process was pretty easy. It was done over the phone. I'm paying monthly and they take care of all of the companies. I'm about halfway through the program and it has paid some of the debt off, so it is definitely a good thing. The negotiators were great. They walked me through what has been paid or how much I'm gonna have to pay and how many months and the timeframe that it is gonna take for me to complete the program. I'm on my way to get the whole thing paid off.

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    Transparency

    Reviewed Feb. 15, 2019

    Cathy was very professional, clear on each item, reassuring and I really appreciated her enrolling me. Everything she told me would come to me by e-mail and it came. I was able to sign everything and get things underway. Thank you.

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    StaffTransparency

    Reviewed Feb. 15, 2019

    I'm a new customer with National Debt Relief and so far everyone I have spoken with has been very polite. They have explained everything thoroughly and answered any and all questions I had quickly and politely. So far very professional people.

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    StaffProcess

    Reviewed Feb. 15, 2019

    NDR is truly helpful. It is very reassuring that NDR is there to help and guide. Big relief that I have enrolled in their program. Now I can have peace of mind. Their staff is very professional. Thank you, NDR!

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    Customer ServiceStaffTransparency

    Reviewed Feb. 15, 2019

    Kaya was efficient and effective in our telephone welcome call. She was friendly and answered all of my questions. Both of the National Debt Relief staff I spoke with were clear and professional but at the same time, they were patient and compassionate.

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    Reviewed Feb. 15, 2019

    I was very impressed with Meisha and Monique with their time and effort to help me with my plan. Thank you! I feel like I have a huge weight has been lifted off my shoulders, I hope that this all goes well, I have needed this for a while.

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    Staff

    Reviewed Feb. 15, 2019

    I can only state that the experience has been very satisfactory. The people I have talked with have been very congenial and seem knowledgeable of what they were doing. Mathew and Joshua were pleasant to talk with and were very helpful.

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    Reviewed Feb. 15, 2019

    They did a great job explaining everything and very patient. Good customer servicing. Would sign up again 10/10. Also, I hope for the best in future agreements. Please keep doing what you are doing! BELIEVE IN YOURSELF! Live it up.

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    StaffTransparency

    Reviewed Feb. 15, 2019

    Professional and easy help. She explained everything and it was easy to follow the description of what I have to do and how it works. I’m looking forward to reducing my creator card debts and being in good standing with my accounts again.

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    Reviewed Feb. 15, 2019

    I am completely impressed with the efficiency of this company. No wonder their ratings are above reproach! I cannot explain the feeling of relief I have after calling NDR. If you are even just considering this option then you most likely need help. I am forever grateful. I should have done this a long time ago.

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    StaffTransparency

    Reviewed Feb. 15, 2019

    Personnel were very friendly, helpful, and took the time to explain everything in great detail. Were patient with my many questions and made me feel confident that I can resolve my debt. They walked me through the agreement paragraph by paragraph and made sure I understood what I would be signing.

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    ProcessTransparency

    Reviewed Feb. 15, 2019

    I had a pleasant experience during a process I believed would be painful. All my questions were answered in a clear way that allowed it to be easy for me to understand to make the decision that worked best for me.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 15, 2019

    Staff at National Debt Relief were very professional and informative. Every step of the process was explained and restated if I did not understand. From the initial call to the follow-up call all staff helped to relieve the anxiety of trying to get life back on track. I appreciate their ability to handle a overwhelming process in expedient manner.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 15, 2019

    Employees were great. Tee and my phone review was orderly and informative. Everything was explained and I had no questions that had not been answered at the end of the call. From the first call to the follow-up call both employees were on the same page and nothing had been missed.

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    Reviewed Feb. 15, 2019

    This is my second experience with National Debt Relief. I successfully graduated the first time, but unfortunately, life happened “again” which caused me to call upon National Debt Relief. I was “paired” with MICHELLE **, certified debt specialist, who was amazing. She was very personable, extremely easy to speak with and she made the enrollment process incredibly easy. She definitely should be commended for the incredible way she works with clients.

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    Staff

    Reviewed Feb. 15, 2019

    Very helpful people. Very polite as well. Looking forward to seeing what they can do for me and my family. All the people I've spoken to so far have been professional and helpful. Thank you, National Debt Relief for accepting me! Fantastic so far!

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    Reviewed Feb. 15, 2019

    I have been carrying around a lot of anxiety and guilt over my debt. It took me a long time to get up the nerve to call. I was put at ease from the very minute I talked to Ryan ** until the end when I talked to Ed **. These two gentlemen listened to me and were courteous and helpful. Thank you so much for your help.

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    Staff

    Reviewed Feb. 15, 2019

    Valentine did a magnificent job in explaining ALL the details about the good and the bad that accompanies getting involved this Debt Relief. He definitely deserves 5-stars!! He made me feel very comfortable with an embarrassing situation and showed me that there was a way out of this mess.

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    Transparency

    Reviewed Feb. 15, 2019

    Had a great experience! Whenever I had a question, it was answered in a timely manner and was clear to me. Looking forward to seeing my debt disappear and then rebuilding my credit! Thanks for all your company is doing for me!

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    Customer ServiceStaff

    Reviewed Feb. 15, 2019

    Everyone was helpful and helped with any concerns I had. I appreciate the chance to relief myself of this debt. Especially Olga **, great correspondence via email and by phone. I didn't catch her name, but my welcome call representative was just as great.

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    Staff

    Reviewed Feb. 15, 2019

    This company has the most understanding and friendly people. I thought I was stuck in an endless battle with revolving cc debt. They helped me find a solution that helped ease my stress tremendously. I would highly recommend them. Thank you for all your help.

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    Reviewed Feb. 15, 2019

    Just started program. I'm satisfied so far. Would recommend to a friend. Was looking for relief from creditors but wanted to be fair with them. It would take years to pay back with only paying the minimum. Will recommend to friends.

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    Customer ServiceTransparency

    Reviewed Feb. 15, 2019

    Joshua explained the enrollment process clearly and made sure I understood the pros and cons of entering into the agreement. Any questions I had were answered professionally and I appreciated the transparency in his response. I look forward to working with NDR and I hope to complete the program as soon as possible.

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    StaffProcessTransparency

    Reviewed Feb. 15, 2019

    They were kind and professional during the process, felt as if they really wanted to help. They were timely in when and how they communicated and responded. They worked around my schedule and communicated very professionally. I would recommend them to anyone that is serious about getting control of their debt.

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    Staff

    Reviewed Feb. 15, 2019

    Very friendly and helpful in helping to understand what debt relief can do for me and how it works. But still a little confused why my scheduled payment didn't apply to my account when scheduled. It's a scary situation for me worrying that things will not work out in my favor. I know if I have any issues or questions that I can count on Debt Relief to answer them for me.

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    Reviewed Feb. 15, 2019

    Christal was very nice and professional. Explained the process to me and received me of guilt feelings. Bianca in welcome call was super nice and made sure I had all the tools I needed to follow my account. Both reps are an asset to the company...

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    StaffProcess

    Reviewed Feb. 15, 2019

    I realize that it is necessary to review the information, but, the material is very dry in nature. Your representatives did a good job going through the necessary legal reviews in a quick fashion so that I didn't get too bored. They did a good job. If this process go as quickly & easily as it sounds, I will definitely recommend your company to others.

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    Reviewed Feb. 15, 2019

    Very helpful, easy to understand, agent asked very professional. Agent covered all areas of agreement. Wish I had used National Debt Relief sooner. They seem like they are interested in your problem and offer a way to help. Welcome crew was very helpful in explaining the customer service numbers and made me feel easier about the experience.

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    Customer Service

    Reviewed Feb. 15, 2019

    When I hung up the phone after talking to Jonathan, I just burst into tears, I felt as if the biggest burden ever had just been lifted. Since the death of my husband, I've been getting more and more behind on my credit card payments but those will soon be a thing of the past. I'm so excited and can't wait to be debt free!

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    StaffProcessTransparency

    Reviewed Feb. 15, 2019

    The gentleman Taj was wonderful in being flexible with my schedule. He explained all of my options in detail. The young lady that helped me after I finished with him was just as excellent. She helped me step by step in finishing the process. She was thorough in re explaining everything for my plan. Thank you for providing such efficient people to guide customers through their financial struggles.

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    Reviewed Feb. 15, 2019

    They did a great job explaining the whole program. I liked Kyle **. He was very helpful and explained the whole program and answered all of my questions. I feel the was a good decision to get on this program.

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    Reviewed Feb. 15, 2019

    As I completed the welcome call I am very pleased with my experience thus far. I have just under 3 years of doing business with this company and I look forward to our future endeavours. I will be recommending friends and family if I ever have the opportunity!

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    Reviewed Feb. 15, 2019

    I just started. Sounds great if true but the second welcome call was completely unnecessary. I spent another 1/2 hr on the phone and it was a repeat of my original call. She read the same things I already signed. It was a complete waste of time.

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    Response from National Debt Relief
    Hello Eileen,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve.

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    Reviewed Feb. 15, 2019

    The customer service is amazing! They are extremely helpful and understanding. Everything is extremely easy to get set up and they walk you through and explain everything. If you have questions they answer in a way that makes you feel confident that you are making the right decision. I highly recommend them to everyone!

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    Reviewed Feb. 15, 2019

    I had worked so hard on my credit score that I was petrified of not paying my credit card. I called a company and they marketed and advertised heavily. I heard National Debt Relief's number on the radio and I called them. They were easy to get a hold of. I didn't feel like I was going to be out on a whim. Every time I called, I could get straight to a person. I didn't feel like when I dealt with them, I was just gonna get a machine and the runaround. They explained things to me over and over again. They empathized and said that they understood about the debt seasoning.

    I refinanced my house and the enrollment process was pretty simple. Everything was done over the phone and with e-signatures. I was very adamant that I wanted to be able to see the document before I signed it. I was a little apprehensive about that because I had never done this before and I am not sure I know anybody that had done it. I really just had no idea what was going on. But National Debt Relief was more than happy to let me take my time and read the document. It was easy. All I had to do was respond to an email. There was a link in the email so it made it really simple.

    But National Debt Relief was supposed to refinance my credit card debt into the amount. They weren’t gonna pay out cash but they were gonna pay the debt. At the end of the day, I signed the closing papers and it was not in the contract that they were paying my credit card debt. I could have taken it all back but I needed to get it done. National Debt Relief ended up comping me a $200 check for the inconvenience and they sort of admitted guilt there.

    I had a surgery scheduled that was gonna cost me $8,500. I was gonna put that on my credit card. The credit card debt that I had was supposed to be gone because they were supposed to pay that into my house refi. But I ended up with $14,000 worth of credit card debt. When I looked at the numbers, my income and minimums, they really put me between a rock and a hard place when the plan for them to pay the credit card debt didn't go through because that was my entire plan. I was paying $551 funds from a credit card. It wasn’t the minimum but it wasn’t much over the minimum and it was gonna take 18 years to pay on $14,000.

    Other than that, working with this company immediately reduced the money going out by $400 a month. It also helped my credit score go back up. When you do this and they educate you, you realize that your credit score’s gonna take a horrible hit. Mine dropped 150 points which was insane. But as they resolved the debt, it started reporting as paying again. Nobody wants their credit score to go down but it goes back up as they arrange payments for you and start making those scheduled payments.

    Whenever I got something from a creditor, I can call National Debt Relief. I can scan the document, upload it, email it, and the people always responded. It doesn't seem like they have forgotten me. I like their people's attitude. They didn’t seem like they were in a hurry and they had other things to do. When I was being a little emotional as I was scared, they just answered each question that I had and they sounded like they knew what they were talking about. They also send me an email that says that I have a settlement offer and I can just accept it right there from the email or I can call. I have done both.

    Also, being with National Debt Relief reduced the amount of time that I'm gonna be paying on my debt from 18 years at $500 a month to $200 a month for 36 months. That’s insane. I got into this situation myself but I really intended before I had my surgery already scheduled for that other credit card debt to be gone. $8000 is a little better than $14000. When I found out that our initial credit discussion that they'd pay my credit card wasn’t in my mortgage agreement, I cried.

    At this point, National Debt Relief had settled 50% of my debt. I had five creditors and four have agreements made. The agreements took place pretty quickly. I believe the reason why the rest of my debt isn’t settled is because I have only paid $200 towards it and they only have so much money to work with. If I had put $13000 in that bank, I think that all of it would be settled right now. When I have enough money, like when one payment is probably paid up, I expect for another one to be made. I just don't think there is enough for them to work with to schedule six payments. Right now, they’re working with four. But they did tell me that my debt would need to season.

    The process is very uncomfortable to not pay your bills and let things go in too deep. I was scared. I remember telling their guy that if they didn't follow through, I was screwed because if I took a hit on my credit score, I wouldn't have any negotiating power to come up with any other plan or any other alternative. But I was comfortable with my payment plan. I asked them if I could pay bi-weekly because it’s how I get paid. They said that I can pay however I want to the recommended amount that I needed to and their rep explained about it too. That’s really why I know that the debt settlement isn’t complete right now because of the amount of money. Their rep explained that if I could paid more, even if there were taxes, it would help the negotiation go faster.

    National Debt Relief gave me the option to pay and told me what the minimum was. I was also told to pay in the amount of time that I wanted since I asked about the timeline. We kind of went back and forth until we found a number that worked for me and them. The company has greatly impacted my life because $500 a month going out to credit cards was really stressful. It was causing an impact on my mental health. My happiness and my finances are all sort of intertwined. Now, I don’t even think about it much.

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    PriceStaffProcess

    Reviewed Feb. 15, 2019

    My credit card debt led me to need National Debt Relief's services and they seemed to be the friendliest and easiest to work with. They provided a settlement program for me and their enrollment process was easy. Their negotiator was quick and friendly. He was able to address my questions and concerns well. They worked with me with a payment plan and the cost I paid was good in relation to the quality of service that I got.

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    Reviewed Feb. 14, 2019

    The people over the phone have been very helpful and provided me with all the information that I have needed it. I feel very relieved and thankful. I was approved for this program and I will definitely fulfill my commitment to it and hopefully get cleared of all debt.

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    StaffProcessTransparency

    Reviewed Feb. 14, 2019

    Our representative was very friendly and nice, explained everything very well. He answered all our questions and made us feel this is the right choice for us. The whole process has been easy and went smoothly. We really appreciate the help. Thank you.

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    Reviewed Feb. 14, 2019

    It really helps when you are having trouble to make payments on time, after working and working and been able to move forward in time and money for your family, thank you so much for accepting me in the program. Thank you!!

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    StaffProcess

    Reviewed Feb. 14, 2019

    My experience with each representative of this program was a very pleasant one, and I thank them for their candidness in their dealings with me, so that I could make an informed decision. Their helpfulness and kind personalities were much appreciated.

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    StaffProcess

    Reviewed Feb. 14, 2019

    Easy to understand clearly what was being said. I feel confident going forward that I will be successful with this program and am looking forward to put the situation behind me. The lady that helped me spoke fast but was very articulate and made sure I had no questions.

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    Reviewed Feb. 14, 2019

    The information I was given was very informative and the representatives were able to answer any questions I had. Representatives are very knowledgable on the program and made me feel comfortable knowing that I have made that right decision for handling my debt.

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    Reviewed Feb. 14, 2019

    They have wonderful customer service. Micheal was who I talked to and he really helped me out. He also help with determining my monthly payment without any issues. I want to thank him for helping me out so much. Thank you all.

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    ProcessTransparency

    Reviewed Feb. 14, 2019

    They made the process very easy to get started and were very detailed in explaining how their program works. They took the time to explain every document before I signed as well as walked me through every step from beginning to end.

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    StaffProcess

    Reviewed Feb. 14, 2019

    The gentlemen whom I dealt with was patient, thorough, articulate and friendly. As a senior citizen & some technology can be frustrating due to lack of knowledge. But again he was all the above. I would recommend NDR. The program covers all aspects for peace of mind.

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    Reviewed Feb. 14, 2019

    The Specialist are very professional and very detail to explaining all documents in detail. Very patient and friendly to communicate. They always ask if I have questions or concern. They respond my question very detail. Will recommend to other people that I know.

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    Reviewed Feb. 14, 2019

    It took me a while to make this call because I am very credit conscious and knew that if I were to do a program like this it would affect my credit. But Mr. ** was so confident and well spoken. He was patient even when I asked him a thousand questions not once did he seem annoyed. He kept his enthusiasm throughout the whole call. He explained everything well and most importantly eased my fears. I was freaking out about not paying my bills anymore because I am always on time, but he definitely eased my anxiety enough to make the decision to get out of debt. You definitely need more employees like him.

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    Staff

    Reviewed Feb. 14, 2019

    My experience so far has been great. Very helpful, informative, and friendly. Very thorough in explaining things, and answering questions. I hope this continues throughout my time on the program, and hoping for the best in regards to my credit!

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    Reviewed Feb. 14, 2019

    I am new and I welcome this program to help me with my credit card debts. The people I talked to me on the phone were very informative and answered all my questions. Thank to them I can now be looking ahead.

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    Staff

    Reviewed Feb. 14, 2019

    Everyone was really nice to talk to. Vennesa. ** was so nice and kind. I would recommend y'all to someone needing help. It was very helpful for I'm so glad I made this choice. The service was really good. And helpful.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2019

    Matthew and Ty were the two reps I talked to! Both of them were so informative and very understanding! Matthew answered whatever questions I had. He was very responsive to my emails and phone calls. I will definitely be recommending NDF to friends, if needed.

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    StaffTransparency

    Reviewed Feb. 14, 2019

    Contacted for help with credit card debt while on disability. All agents were so kind, respectful and explained process thoroughly so it made process go very quickly. I found them by researching debt relief companies on Forbes and the BBB National Debt Relief was ranked the highest overall.

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    Reviewed Feb. 14, 2019

    We have decided to join National Debt Relief to get control of our financial situation and so far the experience has been positive. We are looking forward to being debt free in the next 3 years. Will hard work and being able to have you work with our creditors it is huge stress relief for us.

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    Reviewed Feb. 14, 2019

    Representatives were very helpful and willing to answer questions. I hope that I will be successful in this program. I am looking forward to a new experience that I will be delighted to share with others. So far, the all the reps I interacted with starting from Jennifer, Josh, to Laura were very nice and helpful.

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    Staff

    Reviewed Feb. 14, 2019

    Everyone I talked to was very friendly, and easy to talk to. They made the process of signing up easy and had straightforward answers to any question I asked them. I look forward to working with them if it continues to go this smoothly.

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    Reviewed Feb. 14, 2019

    I appreciate the professionalism of each person who spoke to me on the phone and went through the program so I could understand what it was all about. The callers were polite and professional. It is with joy that I begin this debt program with your company.

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    Reviewed Feb. 14, 2019

    The customer service was great on the phone. Thank you for your assistance. I look forward to working with you over the next many months. I will contact you should the need arise and will set up the account, as requested.

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    Staff

    Reviewed Feb. 14, 2019

    So far so good. Seem as if NDR really cares about helping get control of financial situation and getting you out of debt. Representatives are very friendly and makes sure that you understand everything that is going to happen during this time.

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    StaffTransparency

    Reviewed Feb. 14, 2019

    Mr ** was very professional and so helpful. He explained everything very thoroughly. He directed me in the right direction. All the information that he gave was very informative. I’m looking forward to working with National Debt and get in the right direction with my bills and credit.

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    Reviewed Feb. 14, 2019

    I am just glad to get this debt into one payment, the stress of trying to make all these payments was not something I wanted to put up with. I am glad to have dealt with such great customer service agents that helped me every step of the way.

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    Staff

    Reviewed Feb. 14, 2019

    Monica ** was great and very professional. Orion ** showed us all his experience in the field. Very nice person. Mr **, thank you for your advice, kindness and wisdom. Hope this is the beginning of a great business relationship between me and National Debt.

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    Reviewed Feb. 14, 2019

    The only thing I wish is these company's had better microphones, the operators use make it sound garbled. Other than that my experience was good so far. The counselor or agent I worked with has given me some peace of mind. I hope all I was told comes true for me so I can finally get on my feet and to get some financial relief when all is done in three years. Thanks for the help. God Bless.

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    ProcessTransparency

    Reviewed Feb. 14, 2019

    Very knowledgeable and explained all my questions so I could understand the entire process. They went through all of my options and got it to a payment I can afford each month and finally be able to settle my debt.

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    Staff

    Reviewed Feb. 14, 2019

    I am very happy and feel very confident I am on the road to financial freedom by getting out of debt. Safia was very friendly and helpful and answered any and all questions. I was hesitant to make the step but now feel much better and feel this was the right program for me.

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    StaffProcessTransparency

    Reviewed Feb. 14, 2019

    The representatives are very nice, understanding and compassionate of my situation. They help me understand the terms I am in. They explain every step and process. Thank you. I felt better about the situation knowing that I am not alone.

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    Reviewed Feb. 14, 2019

    I received my information from NDR in the mail. After reviewing it I decided to call. After a lengthy phone conversation with questions and explanations of how the Program works I was told I get a call back if approved. The call came and 18 months later I was debt free. This is an outstanding company and they work very hard with your creditors to negotiate fair settlements in a timely manner. Even when I had a lawsuit filed by a creditor it was given priority and negotiated quickly. I realized it’s all about how much you can commit to your monthly payment to make the whole process move quickly. Even people on a fixed income like myself are able to make adequate monthly payments to get through the process. NDR made me financially free once again and I look to never get in that situation again. Thank you so much!

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    StaffProcess

    Reviewed Feb. 14, 2019

    All the help and assistance through this process has been incredible. The feeling of having actual help as opposed to 'following orders and demands' is a huge comfort for me. I feel a huge relief now and I do appreciate all the information, guidance and heartwarming consideration and care. Treating me like a person who needs help as opposed to a 'problem' is what I appreciate most. I would highly recommend your services to whomever I know that may need it.

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    StaffTransparency

    Reviewed Feb. 14, 2019

    Lori was great and was very understanding with what you provide and what I need to focus on. She went through all the steps and explained the details of the contract. If it was someone I won't trust I would never sign up.

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    Reviewed Feb. 14, 2019

    I had too many credit cards and I was having trouble paying each one off with just the minimums that they were having and with how much I was making at the time. I got a flyer in the mail about National Debt Relief and I read other people's online comments about how much NDR helped them. The enrollment process was very easy. NDR took the credit cards, but they didn't consolidate it. I'm paying it off where I stopped paying on the credit card and they negotiated with the credit companies to decrease the amount that I pay as long as I've paid off within a certain period of time. They're very responsive and always helpful.

    I had four credit cards total and one is completely paid off, while I'm paying off another one right now. So far, NDR has gotten each of the two cards that they've negotiated down to half of what I had been paying. I just wish I could do it quicker, although it depends on how much I can pay at one time. They have a good system nonetheless. The payment plan that they set up for me was very doable. They let me do the amount that I have to pay per month so that it is split into two different payments and they get paid every two weeks. That was a lot easier. National Debt Relief has made life less stressful and I have recommended them.

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    Reviewed Feb. 14, 2019

    I had a financial hardship, and I wasn’t able to pay all my bills. I saw National Debt Relief on a commercial on the TV, and then I just started doing research into companies that can help. They had the best reviews, so I went with them. I was incredibly satisfied. Their reps were incredibly helpful, put me at ease right away and got me pretty much right back on track, which was a huge relief for me. Enrollment was super easy. It was pretty much concluded the day that I decided to join.

    The program works by cutting my payments down. They were able to take and cut the amount I needed to pay pretty much in half. It got me to a point where I could actually make up payments on a monthly basis instead of picking and choosing what bills to pay. They called me anytime that they had an update, and if they didn’t, they sent me an email. And every time that I talked to them on the phone, they were incredibly helpful and just positive. I was impressed, too, by the fact that they didn’t judge me because of the position I was in. It was a very empathetic experience. It sucks having to do something like that, and to have somebody be there and to tell you, “This happens. It's okay. We're gonna help you get through it,” that really was what made the difference.

    At first, I was not comfy. It's pretty scary when you don’t really know a company, but you're going out on a limb to try and get help. But once I was enrolled, it was easy. They put me at ease with telling me that there were potential risks for legal actions, but that they would help me along the way and that's what my payments were going towards. So after the first couple of months, when stuff was getting resolved right away, I felt very comfortable. Any questions I had, I just called and someone was able to answer them right away. They had like a savings account. I thought maybe my payments had gone up. I called. I was a little worried. And they were just very reassuring like, “Oh, no. That’s just money that you have built up. It's not added to your thing.” They were always just a pleasure to work with.

    For the payment plan, they told me like, “Hey, this is what you're paying. This is what you can't pay. Will this work?” And if it didn’t work, and if it was still too high, they were able to bring it down. There were a couple months that were in incredibly tight when we were in the process of moving that money, but they were incredibly understanding, and moved the date, and helped me around. They worked with me. They got me where I needed to be and in a place where I could afford and make payments month by month. There was only one time I had to reach out with a question. Otherwise, they’ve always been very on top of their communication efforts in reaching out either through phone or email. I've been enrolled for about a year now. So, I have little ways to go, but I'm in good standing.

    AMANDA: I think it's great.

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    Reviewed Feb. 14, 2019

    I was going through a hardship and was having a financial problem. I'm retired and a military widow and my debts were getting overwhelming but I was trying to make it. National Debt Relief was recommended because I have seen that they're more popular than any other debt relief companies. My enrollment experience with NDR was very good. Their reps and negotiators were very good and helpful too. Their program has freed me up from being stressed about my bills so I'm not stressed like I was. In terms of the cost in relation to the quality of the service, it's A1. I would recommend them highly to anybody. I also recommended them to one of my daughters.

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    Reviewed Feb. 13, 2019

    Thank you. I appreciate that you accept me and part of this program. I'm very happy and can't wait to finish this. I will do my best that I'll do my obligation, pay every month and send whatever paper I have for all creditors. Thank you so much.

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    Reviewed Feb. 13, 2019

    The customer service was amazing and very descriptive and thorough. I really appreciated how they treated me. Geetu was the first one I spoke with and she was just amazing. Everything was explained very clearly and this was the best choice for me.

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    ProcessTransparency

    Reviewed Feb. 13, 2019

    They were very helpful and explained everything to me so I could understand the program. I feel like this program will help my credit in the future and I look forward to working with you. I would also recommend this program to my friends and family.

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    Reviewed Feb. 13, 2019

    Both guys were amazing and informative. They took the time to answer all my questions and make sure I fully understand. I feel more confident, Finally seems like there’s a light at the end of a very long dark tunnel!

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    StaffProcessTransparency

    Reviewed Feb. 13, 2019

    Great, very easy to communicate and fast assistance. Very friendly and understanding. I really like the way they explain all of the terms of the program and made me feel comfortable. I would truly recommend their service to friends and anybody that is needing something similar to be debt free.

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    Reviewed Feb. 13, 2019

    Had a great experience with welcome call and Kelly that helped me. Thank you so much. It is so great to have people to help you out in your time of need. I am so grateful. Don't know what else to say, but thanks.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2019

    My experience from speaking with Anthony to speaking with the representative on the welcome call has been very professional, informative and friendly. I am grateful for this service and am relieved to know that I will be debt free in as little as 3 years. Thank you.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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