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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 134 Reviews 26235 - 26435
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 17, 2019

    They were extremely helpful. They explained everything so I could understand it. They gave me phone numbers to call if I had questions any time. They had a welcome call to go over everything to make sure I understood everything. They made me feel so much less stressed.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2019

    The ease of signing up and the follow up phone call immediately was well received. It's nice to know that someone still cares to help those of us who have hardships and just need the resources of a company like NDR to lift us and get us through. Thank you in advance.

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    PriceStaff

    Reviewed Feb. 17, 2019

    The enrollment process has been very pleasant. Everyone I have spoken to has been reassuring and helpful. They have clearly communicated that this process will negatively affect my credit. The true evaluation will be at the end of the process. I greatly fear aggressive creditors pursuing legal action. That I would consider the worst case scenario. Hopefully it will not happen, but if it does, I have been assured the legal team for NDR will take care of it. This is a scary process, but the thought of never getting out of this debt and the thousands I am loosing in interest is even scarier.

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    Transparency

    Reviewed Feb. 17, 2019

    I ease right the wonderful experience. I was put at ease right away. All that I talked to never made me feel any less of a human because of owing so much money. Everything was explained to me in great details and when I asked a question, I was treated with respect and didn't feel stupid.

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    StaffProcessTransparency

    Reviewed Feb. 17, 2019

    Steven ** did a great job getting me the help I needed with my credit bills. He explained the process in a way that was easy to understand. Overall the sign up process was painless and has been a stress reliever for me.

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    ProcessTransparency

    Reviewed Feb. 17, 2019

    I was very relieved when I was able to receive the help I needed. All of my questions were answered and all of my concerns were addressed in a very direct and calming manner. I appreciated the time that was taken by Parker ** to help explain the program to me. I would definitely recommend this program to anyone that finds themselves in a bind financially.

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    Customer ServicePriceOnline & AppStaffProcessTransparency

    Reviewed Feb. 17, 2019

    I reached out to my dad and he had heard of someone having success through National Debt Relief's program, so I picked them. They made it super easy to sign up. Everyone has been super friendly and not overbearing, which is nice. They pick everything for you and you hardly have to think about it. They have wonderful customer service and the reps are professional and very patient when I have questions. I've been in this process with them for about two or three years now and they've been making great progress. I'm almost done with it. The payment plan is entirely reasonable and I hardly notice the cost because it's that beneficial. I just wish there would be a little more transparency about how much longer things are gonna take, like a visualization of where you are in the process. There is one on the website and it has been really wonderful.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2019

    Signing up with National Debt Relief was very easy and it was a very simple process. There was an interview and then, I had to go online. They gave me a timeframe of roughly a couple of years to get everything settled. I have quite a ways to go but there have been some settlements at this point. The reps knew what they were doing for the most part. I had some questions along the way and they were very helpful. Their customer service was wonderful and they were very empathetic to my situation. They tried to work with me as much as they could within their means but still tried to move things along as best as they could too. I would recommend them to someone else and I just recommended them to my mom. She recommended them to me a while back, but she fell out of the program. She called me and asked if I went through with NDR and I said yes. I also told her that she should try them again so, I think she's gonna sign up.

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    Customer ServicePriceStaffTransparency

    Reviewed Feb. 16, 2019

    I had lost my job and I had debt. I didn’t see any way out of it. My husband suggested I consolidate it and I looked at the AAA scores and the Better Business Bureau. Then I called in to National Debt Relief and interviewed with Arthur. He said it seemed like a hardship to him. Then it was pretty simple to enroll. It took a little while on the phone but they’re always very responsive. If I have any questions, I can just call. They also send me e-mails with regular updates. Plus they've got everything laid down on the front page of the website and on my user profile. It's simple to read and to get a hold of someone.

    Once, they were trying to make me pay a little bit extra to cover one of the creditors that had asked for a certain amount. They were wanting $100 or something. But when I couldn’t up my payment every month, they said that if I turn it down, the creditor might settle for more in the future. I hadn't read through all of the fine print but I didn’t realize that something like that would happen. But it’s also kinda my fault. As far as I know, the staff at National Debt Relief is not lying about anything. They’re really friendly and professional, and that’s all I asked for.

    I’ve settled six of the 13 accounts at less than what I owed them so that was very helpful. It’s great. As far as I know, there’s not a cost to the program either. But I’m sure National Debt Relief is getting a fee or interest from the monthly fee that I’m paying. Still, it’s a lot less than what I was paying for all credit cards so I’m perfectly happy with it. Working with them has certainly lifted a burden and anytime you lift a burden like that, the quality of life will improve. So I feel better.

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    Process

    Reviewed Feb. 16, 2019

    Excellent. What I needed and what I was praying for! Anthony was Great at explaining the process and was very patient with me!! I just wanted out of debt and wanted to just have one payment. I Thank you for Everything! Debt Free forever!

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    Verified purchase
    Staff

    Reviewed Feb. 16, 2019

    Excellent help with everything that I asked. I am very satisfied. I am very pleased with everyone that I talked to and am very happy with the results of setting up my account with you. I have been trying to get this set up for quite some time now and I finally got it set up.

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    StaffTransparency

    Reviewed Feb. 16, 2019

    My experience with the National Debt Relief company was handled in a professional and considerate manner. During the entire process of answering questions and filling out forms everything was explained thoroughly and when I had questions they were answered to my satisfaction.

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    Staff

    Reviewed Feb. 16, 2019

    Everyone I dealt with gave me confidence. While not making me feel anymore guilty or stressed and with a family to take care of it’s all I needed to help me turn this around. Thanks again for helping me see a light at end of the tunnel.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 16, 2019

    Richie ** needs more training to learn how to be professional and polite or he will run off customers that's needing help to get rid of their debt. He is very aggressive and demanding when he is talking to you. I was trying to explain my credit to him and he would cut me off when I was talking and basically told me since I was not going to do it his way that this company could no longer help me. It wasn't until when he was about to hang up in my face, I asked to speak to his supervisor and then he put he on hold. Shelly ** listened to me as I explained my credit and why I did not want to add on credit card that was under my name. Shelley helped my husband and I with the remainder of the process and it went smoothly. Nicol ** was also a pleasure to work with to ensure all my information was correct and ensured we understood what we were signing.

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    StaffProcessTransparency

    Reviewed Feb. 16, 2019

    I spoke to Jonathan and he walked me through the program and helped me to make a informed decision. I am very nervous and scared about going forward, but Jonathan took the time to assure me I was making the best decision for me being laying all out in black and white how long it would take me to pay it off otherwise. And told me to stop feeling bad about myself and start fresh with less stress. I spoke to Bianca and she was very nice also. Explained everything to me. I am still very nervous about how this will go when they start to negotiate a settlement. Hope they do not get too nasty. Thank you for your time and patience in explaining and helping me to make a informed decision.

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    Staff

    Reviewed Feb. 16, 2019

    Professional friendly people, dedicated to help people without hope to find a relief from debt and have a second chance to live a better life. I'm so happy I found you on the internet, and thank you for contacting me soon. I really can't believe I'm going to be debt free soon. Thank you very much.

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    Staff

    Reviewed Feb. 16, 2019

    Matthew ** enrolled and assisted me in the new account process. He is truly an amazing. Patient and professional individual... I love him and the service he provided me... really the best. He deserves a promotion and raise for the way he handles his customers.

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    Customer Service

    Reviewed Feb. 16, 2019

    It was a great experience, answered all my question and understood it. Just can't wait to be debt free. Also would like to thank Paul ** for briefing me with how all this work. Making sure I understand it all. Thank you very much.

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    Customer ServiceStaffProcess

    Reviewed Feb. 16, 2019

    Alyssa & David have made this experience a breeze. Alyssa has answered all and any of my questions that I had leading up to enrolling into this program. She was willing to work with my schedule and has responded in a timely matter to all my questions. David made the last few steps of this process very easy and helpful as well putting all the final touches on getting enrolled.

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    StaffProcess

    Reviewed Feb. 16, 2019

    Process was incredibly easy and sensitive. Anwar ** was tremendously professional, helpful and knowledgable. Monique did a wonderful job of following up and reviewing everything Anwar had discussed with me to ensure there we no issues or misconceptions. Truly great experience!

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    StaffTransparency

    Reviewed Feb. 16, 2019

    When talking with a counselor, they made me feel welcomed and at peace with what I was going through. They explained every detail and made me feel like I was making the correct decision. So far the process has been smooth and waiting on the outcome. I will follow up once we are done. Wish me luck!

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    Verified purchase
    StaffProcess

    Reviewed Feb. 16, 2019

    I was treated with respect and kindness when signing up for this program. Amir was very understanding and patient in answering all my questions, and made me feel comfortable in taking this huge step. I have great hope that this program will help me resolve my huge debt that I have been carrying around for years.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 16, 2019

    They are very understanding and give a lot of hope to help resolve your situation. I was afraid to call, but when I did, it was the best decision of my life. I really recommend them to anyone going through a financial hardship and is looking to find a peace of mind to help pay off your debt.

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    Customer ServiceProcess

    Reviewed Feb. 16, 2019

    It was a great and very informational experience. Calvin answered all my questions and was very thorough in helping me understand the process. The welcome call center was great. Very help in my understanding of all the steps and process.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 16, 2019

    I was in high debt and I read some reviews that National Debt Relief helped some people. I decided to go with them and the enrollment process was pretty easy. It was done over the phone. I'm paying monthly and they take care of all of the companies. I'm about halfway through the program and it has paid some of the debt off, so it is definitely a good thing. The negotiators were great. They walked me through what has been paid or how much I'm gonna have to pay and how many months and the timeframe that it is gonna take for me to complete the program. I'm on my way to get the whole thing paid off.

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    Transparency

    Reviewed Feb. 15, 2019

    Cathy was very professional, clear on each item, reassuring and I really appreciated her enrolling me. Everything she told me would come to me by e-mail and it came. I was able to sign everything and get things underway. Thank you.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 15, 2019

    I'm a new customer with National Debt Relief and so far everyone I have spoken with has been very polite. They have explained everything thoroughly and answered any and all questions I had quickly and politely. So far very professional people.

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    StaffProcess

    Reviewed Feb. 15, 2019

    NDR is truly helpful. It is very reassuring that NDR is there to help and guide. Big relief that I have enrolled in their program. Now I can have peace of mind. Their staff is very professional. Thank you, NDR!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 15, 2019

    Kaya was efficient and effective in our telephone welcome call. She was friendly and answered all of my questions. Both of the National Debt Relief staff I spoke with were clear and professional but at the same time, they were patient and compassionate.

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    Verified purchase

    Reviewed Feb. 15, 2019

    I was very impressed with Meisha and Monique with their time and effort to help me with my plan. Thank you! I feel like I have a huge weight has been lifted off my shoulders, I hope that this all goes well, I have needed this for a while.

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    Verified purchase
    Staff

    Reviewed Feb. 15, 2019

    I can only state that the experience has been very satisfactory. The people I have talked with have been very congenial and seem knowledgeable of what they were doing. Mathew and Joshua were pleasant to talk with and were very helpful.

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    Verified purchase

    Reviewed Feb. 15, 2019

    They did a great job explaining everything and very patient. Good customer servicing. Would sign up again 10/10. Also, I hope for the best in future agreements. Please keep doing what you are doing! BELIEVE IN YOURSELF! Live it up.

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    StaffTransparency

    Reviewed Feb. 15, 2019

    Professional and easy help. She explained everything and it was easy to follow the description of what I have to do and how it works. I’m looking forward to reducing my creator card debts and being in good standing with my accounts again.

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    Verified purchase

    Reviewed Feb. 15, 2019

    I am completely impressed with the efficiency of this company. No wonder their ratings are above reproach! I cannot explain the feeling of relief I have after calling NDR. If you are even just considering this option then you most likely need help. I am forever grateful. I should have done this a long time ago.

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    StaffTransparency

    Reviewed Feb. 15, 2019

    Personnel were very friendly, helpful, and took the time to explain everything in great detail. Were patient with my many questions and made me feel confident that I can resolve my debt. They walked me through the agreement paragraph by paragraph and made sure I understood what I would be signing.

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    ProcessTransparency

    Reviewed Feb. 15, 2019

    I had a pleasant experience during a process I believed would be painful. All my questions were answered in a clear way that allowed it to be easy for me to understand to make the decision that worked best for me.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 15, 2019

    Staff at National Debt Relief were very professional and informative. Every step of the process was explained and restated if I did not understand. From the initial call to the follow-up call all staff helped to relieve the anxiety of trying to get life back on track. I appreciate their ability to handle a overwhelming process in expedient manner.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 15, 2019

    Employees were great. Tee and my phone review was orderly and informative. Everything was explained and I had no questions that had not been answered at the end of the call. From the first call to the follow-up call both employees were on the same page and nothing had been missed.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 15, 2019

    This is my second experience with National Debt Relief. I successfully graduated the first time, but unfortunately, life happened “again” which caused me to call upon National Debt Relief. I was “paired” with MICHELLE **, certified debt specialist, who was amazing. She was very personable, extremely easy to speak with and she made the enrollment process incredibly easy. She definitely should be commended for the incredible way she works with clients.

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    Staff

    Reviewed Feb. 15, 2019

    Very helpful people. Very polite as well. Looking forward to seeing what they can do for me and my family. All the people I've spoken to so far have been professional and helpful. Thank you, National Debt Relief for accepting me! Fantastic so far!

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    Customer ServiceStaff

    Reviewed Feb. 15, 2019

    I have been carrying around a lot of anxiety and guilt over my debt. It took me a long time to get up the nerve to call. I was put at ease from the very minute I talked to Ryan ** until the end when I talked to Ed **. These two gentlemen listened to me and were courteous and helpful. Thank you so much for your help.

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    Staff

    Reviewed Feb. 15, 2019

    Valentine did a magnificent job in explaining ALL the details about the good and the bad that accompanies getting involved this Debt Relief. He definitely deserves 5-stars!! He made me feel very comfortable with an embarrassing situation and showed me that there was a way out of this mess.

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    Transparency

    Reviewed Feb. 15, 2019

    Had a great experience! Whenever I had a question, it was answered in a timely manner and was clear to me. Looking forward to seeing my debt disappear and then rebuilding my credit! Thanks for all your company is doing for me!

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    Customer ServiceStaff

    Reviewed Feb. 15, 2019

    Everyone was helpful and helped with any concerns I had. I appreciate the chance to relief myself of this debt. Especially Olga **, great correspondence via email and by phone. I didn't catch her name, but my welcome call representative was just as great.

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    Staff

    Reviewed Feb. 15, 2019

    This company has the most understanding and friendly people. I thought I was stuck in an endless battle with revolving cc debt. They helped me find a solution that helped ease my stress tremendously. I would highly recommend them. Thank you for all your help.

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    Verified purchase

    Reviewed Feb. 15, 2019

    Just started program. I'm satisfied so far. Would recommend to a friend. Was looking for relief from creditors but wanted to be fair with them. It would take years to pay back with only paying the minimum. Will recommend to friends.

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    Customer ServiceTransparency

    Reviewed Feb. 15, 2019

    Joshua explained the enrollment process clearly and made sure I understood the pros and cons of entering into the agreement. Any questions I had were answered professionally and I appreciated the transparency in his response. I look forward to working with NDR and I hope to complete the program as soon as possible.

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    StaffProcessTransparency

    Reviewed Feb. 15, 2019

    They were kind and professional during the process, felt as if they really wanted to help. They were timely in when and how they communicated and responded. They worked around my schedule and communicated very professionally. I would recommend them to anyone that is serious about getting control of their debt.

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    Staff

    Reviewed Feb. 15, 2019

    Very friendly and helpful in helping to understand what debt relief can do for me and how it works. But still a little confused why my scheduled payment didn't apply to my account when scheduled. It's a scary situation for me worrying that things will not work out in my favor. I know if I have any issues or questions that I can count on Debt Relief to answer them for me.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 15, 2019

    Christal was very nice and professional. Explained the process to me and received me of guilt feelings. Bianca in welcome call was super nice and made sure I had all the tools I needed to follow my account. Both reps are an asset to the company...

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    StaffProcess

    Reviewed Feb. 15, 2019

    I realize that it is necessary to review the information, but, the material is very dry in nature. Your representatives did a good job going through the necessary legal reviews in a quick fashion so that I didn't get too bored. They did a good job. If this process go as quickly & easily as it sounds, I will definitely recommend your company to others.

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    Customer ServiceStaff

    Reviewed Feb. 15, 2019

    Very helpful, easy to understand, agent asked very professional. Agent covered all areas of agreement. Wish I had used National Debt Relief sooner. They seem like they are interested in your problem and offer a way to help. Welcome crew was very helpful in explaining the customer service numbers and made me feel easier about the experience.

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    Customer Service

    Reviewed Feb. 15, 2019

    When I hung up the phone after talking to Jonathan, I just burst into tears, I felt as if the biggest burden ever had just been lifted. Since the death of my husband, I've been getting more and more behind on my credit card payments but those will soon be a thing of the past. I'm so excited and can't wait to be debt free!

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    StaffProcessTransparency

    Reviewed Feb. 15, 2019

    The gentleman Taj was wonderful in being flexible with my schedule. He explained all of my options in detail. The young lady that helped me after I finished with him was just as excellent. She helped me step by step in finishing the process. She was thorough in re explaining everything for my plan. Thank you for providing such efficient people to guide customers through their financial struggles.

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    StaffProcessTransparency

    Reviewed Feb. 15, 2019

    They did a great job explaining the whole program. I liked Kyle **. He was very helpful and explained the whole program and answered all of my questions. I feel the was a good decision to get on this program.

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    Customer Service

    Reviewed Feb. 15, 2019

    As I completed the welcome call I am very pleased with my experience thus far. I have just under 3 years of doing business with this company and I look forward to our future endeavours. I will be recommending friends and family if I ever have the opportunity!

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    Customer Service

    Reviewed Feb. 15, 2019

    I just started. Sounds great if true but the second welcome call was completely unnecessary. I spent another 1/2 hr on the phone and it was a repeat of my original call. She read the same things I already signed. It was a complete waste of time.

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    National Debt Relief
    Response from National Debt Relief
    Hello Eileen,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 15, 2019

    The customer service is amazing! They are extremely helpful and understanding. Everything is extremely easy to get set up and they walk you through and explain everything. If you have questions they answer in a way that makes you feel confident that you are making the right decision. I highly recommend them to everyone!

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    PriceStaffProcess

    Reviewed Feb. 15, 2019

    My credit card debt led me to need National Debt Relief's services and they seemed to be the friendliest and easiest to work with. They provided a settlement program for me and their enrollment process was easy. Their negotiator was quick and friendly. He was able to address my questions and concerns well. They worked with me with a payment plan and the cost I paid was good in relation to the quality of service that I got.

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    Customer ServicePriceStaffProcessTransparency

    Reviewed Feb. 15, 2019

    I had worked so hard on my credit score that I was petrified of not paying my credit card. I called a company and they marketed and advertised heavily. I heard National Debt Relief's number on the radio and I called them. They were easy to get a hold of. I didn't feel like I was going to be out on a whim. Every time I called, I could get straight to a person. I didn't feel like when I dealt with them, I was just gonna get a machine and the runaround. They explained things to me over and over again. They empathized and said that they understood about the debt seasoning.

    I refinanced my house and the enrollment process was pretty simple. Everything was done over the phone and with e-signatures. I was very adamant that I wanted to be able to see the document before I signed it. I was a little apprehensive about that because I had never done this before and I am not sure I know anybody that had done it. I really just had no idea what was going on. But National Debt Relief was more than happy to let me take my time and read the document. It was easy. All I had to do was respond to an email. There was a link in the email so it made it really simple.

    But National Debt Relief was supposed to refinance my credit card debt into the amount. They weren’t gonna pay out cash but they were gonna pay the debt. At the end of the day, I signed the closing papers and it was not in the contract that they were paying my credit card debt. I could have taken it all back but I needed to get it done. National Debt Relief ended up comping me a $200 check for the inconvenience and they sort of admitted guilt there.

    I had a surgery scheduled that was gonna cost me $8,500. I was gonna put that on my credit card. The credit card debt that I had was supposed to be gone because they were supposed to pay that into my house refi. But I ended up with $14,000 worth of credit card debt. When I looked at the numbers, my income and minimums, they really put me between a rock and a hard place when the plan for them to pay the credit card debt didn't go through because that was my entire plan. I was paying $551 funds from a credit card. It wasn’t the minimum but it wasn’t much over the minimum and it was gonna take 18 years to pay on $14,000.

    Other than that, working with this company immediately reduced the money going out by $400 a month. It also helped my credit score go back up. When you do this and they educate you, you realize that your credit score’s gonna take a horrible hit. Mine dropped 150 points which was insane. But as they resolved the debt, it started reporting as paying again. Nobody wants their credit score to go down but it goes back up as they arrange payments for you and start making those scheduled payments.

    Whenever I got something from a creditor, I can call National Debt Relief. I can scan the document, upload it, email it, and the people always responded. It doesn't seem like they have forgotten me. I like their people's attitude. They didn’t seem like they were in a hurry and they had other things to do. When I was being a little emotional as I was scared, they just answered each question that I had and they sounded like they knew what they were talking about. They also send me an email that says that I have a settlement offer and I can just accept it right there from the email or I can call. I have done both.

    Also, being with National Debt Relief reduced the amount of time that I'm gonna be paying on my debt from 18 years at $500 a month to $200 a month for 36 months. That’s insane. I got into this situation myself but I really intended before I had my surgery already scheduled for that other credit card debt to be gone. $8000 is a little better than $14000. When I found out that our initial credit discussion that they'd pay my credit card wasn’t in my mortgage agreement, I cried.

    At this point, National Debt Relief had settled 50% of my debt. I had five creditors and four have agreements made. The agreements took place pretty quickly. I believe the reason why the rest of my debt isn’t settled is because I have only paid $200 towards it and they only have so much money to work with. If I had put $13000 in that bank, I think that all of it would be settled right now. When I have enough money, like when one payment is probably paid up, I expect for another one to be made. I just don't think there is enough for them to work with to schedule six payments. Right now, they’re working with four. But they did tell me that my debt would need to season.

    The process is very uncomfortable to not pay your bills and let things go in too deep. I was scared. I remember telling their guy that if they didn't follow through, I was screwed because if I took a hit on my credit score, I wouldn't have any negotiating power to come up with any other plan or any other alternative. But I was comfortable with my payment plan. I asked them if I could pay bi-weekly because it’s how I get paid. They said that I can pay however I want to the recommended amount that I needed to and their rep explained about it too. That’s really why I know that the debt settlement isn’t complete right now because of the amount of money. Their rep explained that if I could paid more, even if there were taxes, it would help the negotiation go faster.

    National Debt Relief gave me the option to pay and told me what the minimum was. I was also told to pay in the amount of time that I wanted since I asked about the timeline. We kind of went back and forth until we found a number that worked for me and them. The company has greatly impacted my life because $500 a month going out to credit cards was really stressful. It was causing an impact on my mental health. My happiness and my finances are all sort of intertwined. Now, I don’t even think about it much.

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    Customer ServiceStaffProcess

    Reviewed Feb. 14, 2019

    The people over the phone have been very helpful and provided me with all the information that I have needed it. I feel very relieved and thankful. I was approved for this program and I will definitely fulfill my commitment to it and hopefully get cleared of all debt.

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    StaffProcessTransparency

    Reviewed Feb. 14, 2019

    Our representative was very friendly and nice, explained everything very well. He answered all our questions and made us feel this is the right choice for us. The whole process has been easy and went smoothly. We really appreciate the help. Thank you.

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    Reviewed Feb. 14, 2019

    It really helps when you are having trouble to make payments on time, after working and working and been able to move forward in time and money for your family, thank you so much for accepting me in the program. Thank you!!

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    StaffProcess

    Reviewed Feb. 14, 2019

    My experience with each representative of this program was a very pleasant one, and I thank them for their candidness in their dealings with me, so that I could make an informed decision. Their helpfulness and kind personalities were much appreciated.

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    StaffProcess

    Reviewed Feb. 14, 2019

    Easy to understand clearly what was being said. I feel confident going forward that I will be successful with this program and am looking forward to put the situation behind me. The lady that helped me spoke fast but was very articulate and made sure I had no questions.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2019

    The information I was given was very informative and the representatives were able to answer any questions I had. Representatives are very knowledgable on the program and made me feel comfortable knowing that I have made that right decision for handling my debt.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2019

    They have wonderful customer service. Micheal was who I talked to and he really helped me out. He also help with determining my monthly payment without any issues. I want to thank him for helping me out so much. Thank you all.

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    ProcessTransparency

    Reviewed Feb. 14, 2019

    They made the process very easy to get started and were very detailed in explaining how their program works. They took the time to explain every document before I signed as well as walked me through every step from beginning to end.

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    StaffProcess

    Reviewed Feb. 14, 2019

    The gentlemen whom I dealt with was patient, thorough, articulate and friendly. As a senior citizen & some technology can be frustrating due to lack of knowledge. But again he was all the above. I would recommend NDR. The program covers all aspects for peace of mind.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2019

    The Specialist are very professional and very detail to explaining all documents in detail. Very patient and friendly to communicate. They always ask if I have questions or concern. They respond my question very detail. Will recommend to other people that I know.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 14, 2019

    It took me a while to make this call because I am very credit conscious and knew that if I were to do a program like this it would affect my credit. But Mr. ** was so confident and well spoken. He was patient even when I asked him a thousand questions not once did he seem annoyed. He kept his enthusiasm throughout the whole call. He explained everything well and most importantly eased my fears. I was freaking out about not paying my bills anymore because I am always on time, but he definitely eased my anxiety enough to make the decision to get out of debt. You definitely need more employees like him.

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    Staff

    Reviewed Feb. 14, 2019

    My experience so far has been great. Very helpful, informative, and friendly. Very thorough in explaining things, and answering questions. I hope this continues throughout my time on the program, and hoping for the best in regards to my credit!

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    Customer ServiceStaff

    Reviewed Feb. 14, 2019

    I am new and I welcome this program to help me with my credit card debts. The people I talked to me on the phone were very informative and answered all my questions. Thank to them I can now be looking ahead.

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    Staff

    Reviewed Feb. 14, 2019

    Everyone was really nice to talk to. Vennesa. ** was so nice and kind. I would recommend y'all to someone needing help. It was very helpful for I'm so glad I made this choice. The service was really good. And helpful.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2019

    Matthew and Ty were the two reps I talked to! Both of them were so informative and very understanding! Matthew answered whatever questions I had. He was very responsive to my emails and phone calls. I will definitely be recommending NDF to friends, if needed.

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    StaffTransparency

    Reviewed Feb. 14, 2019

    Contacted for help with credit card debt while on disability. All agents were so kind, respectful and explained process thoroughly so it made process go very quickly. I found them by researching debt relief companies on Forbes and the BBB National Debt Relief was ranked the highest overall.

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    Reviewed Feb. 14, 2019

    We have decided to join National Debt Relief to get control of our financial situation and so far the experience has been positive. We are looking forward to being debt free in the next 3 years. Will hard work and being able to have you work with our creditors it is huge stress relief for us.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2019

    Representatives were very helpful and willing to answer questions. I hope that I will be successful in this program. I am looking forward to a new experience that I will be delighted to share with others. So far, the all the reps I interacted with starting from Jennifer, Josh, to Laura were very nice and helpful.

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    Staff

    Reviewed Feb. 14, 2019

    Everyone I talked to was very friendly, and easy to talk to. They made the process of signing up easy and had straightforward answers to any question I asked them. I look forward to working with them if it continues to go this smoothly.

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    Customer ServiceStaffProcess

    Reviewed Feb. 14, 2019

    I appreciate the professionalism of each person who spoke to me on the phone and went through the program so I could understand what it was all about. The callers were polite and professional. It is with joy that I begin this debt program with your company.

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    Customer Service

    Reviewed Feb. 14, 2019

    The customer service was great on the phone. Thank you for your assistance. I look forward to working with you over the next many months. I will contact you should the need arise and will set up the account, as requested.

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    Staff

    Reviewed Feb. 14, 2019

    So far so good. Seem as if NDR really cares about helping get control of financial situation and getting you out of debt. Representatives are very friendly and makes sure that you understand everything that is going to happen during this time.

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    StaffTransparency

    Reviewed Feb. 14, 2019

    Mr ** was very professional and so helpful. He explained everything very thoroughly. He directed me in the right direction. All the information that he gave was very informative. I’m looking forward to working with National Debt and get in the right direction with my bills and credit.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2019

    I am just glad to get this debt into one payment, the stress of trying to make all these payments was not something I wanted to put up with. I am glad to have dealt with such great customer service agents that helped me every step of the way.

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    Staff

    Reviewed Feb. 14, 2019

    Monica ** was great and very professional. Orion ** showed us all his experience in the field. Very nice person. Mr **, thank you for your advice, kindness and wisdom. Hope this is the beginning of a great business relationship between me and National Debt.

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    Staff

    Reviewed Feb. 14, 2019

    The only thing I wish is these company's had better microphones, the operators use make it sound garbled. Other than that my experience was good so far. The counselor or agent I worked with has given me some peace of mind. I hope all I was told comes true for me so I can finally get on my feet and to get some financial relief when all is done in three years. Thanks for the help. God Bless.

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    ProcessTransparency

    Reviewed Feb. 14, 2019

    Very knowledgeable and explained all my questions so I could understand the entire process. They went through all of my options and got it to a payment I can afford each month and finally be able to settle my debt.

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    Staff

    Reviewed Feb. 14, 2019

    I am very happy and feel very confident I am on the road to financial freedom by getting out of debt. Safia was very friendly and helpful and answered any and all questions. I was hesitant to make the step but now feel much better and feel this was the right program for me.

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    StaffProcessTransparency

    Reviewed Feb. 14, 2019

    The representatives are very nice, understanding and compassionate of my situation. They help me understand the terms I am in. They explain every step and process. Thank you. I felt better about the situation knowing that I am not alone.

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    Customer Service

    Reviewed Feb. 14, 2019

    I received my information from NDR in the mail. After reviewing it I decided to call. After a lengthy phone conversation with questions and explanations of how the Program works I was told I get a call back if approved. The call came and 18 months later I was debt free. This is an outstanding company and they work very hard with your creditors to negotiate fair settlements in a timely manner. Even when I had a lawsuit filed by a creditor it was given priority and negotiated quickly. I realized it’s all about how much you can commit to your monthly payment to make the whole process move quickly. Even people on a fixed income like myself are able to make adequate monthly payments to get through the process. NDR made me financially free once again and I look to never get in that situation again. Thank you so much!

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    StaffProcess

    Reviewed Feb. 14, 2019

    All the help and assistance through this process has been incredible. The feeling of having actual help as opposed to 'following orders and demands' is a huge comfort for me. I feel a huge relief now and I do appreciate all the information, guidance and heartwarming consideration and care. Treating me like a person who needs help as opposed to a 'problem' is what I appreciate most. I would highly recommend your services to whomever I know that may need it.

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    StaffTransparency

    Reviewed Feb. 14, 2019

    Lori was great and was very understanding with what you provide and what I need to focus on. She went through all the steps and explained the details of the contract. If it was someone I won't trust I would never sign up.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2019

    I had a financial hardship, and I wasn’t able to pay all my bills. I saw National Debt Relief on a commercial on the TV, and then I just started doing research into companies that can help. They had the best reviews, so I went with them. I was incredibly satisfied. Their reps were incredibly helpful, put me at ease right away and got me pretty much right back on track, which was a huge relief for me. Enrollment was super easy. It was pretty much concluded the day that I decided to join.

    The program works by cutting my payments down. They were able to take and cut the amount I needed to pay pretty much in half. It got me to a point where I could actually make up payments on a monthly basis instead of picking and choosing what bills to pay. They called me anytime that they had an update, and if they didn’t, they sent me an email. And every time that I talked to them on the phone, they were incredibly helpful and just positive. I was impressed, too, by the fact that they didn’t judge me because of the position I was in. It was a very empathetic experience. It sucks having to do something like that, and to have somebody be there and to tell you, “This happens. It's okay. We're gonna help you get through it,” that really was what made the difference.

    At first, I was not comfy. It's pretty scary when you don’t really know a company, but you're going out on a limb to try and get help. But once I was enrolled, it was easy. They put me at ease with telling me that there were potential risks for legal actions, but that they would help me along the way and that's what my payments were going towards. So after the first couple of months, when stuff was getting resolved right away, I felt very comfortable. Any questions I had, I just called and someone was able to answer them right away. They had like a savings account. I thought maybe my payments had gone up. I called. I was a little worried. And they were just very reassuring like, “Oh, no. That’s just money that you have built up. It's not added to your thing.” They were always just a pleasure to work with.

    For the payment plan, they told me like, “Hey, this is what you're paying. This is what you can't pay. Will this work?” And if it didn’t work, and if it was still too high, they were able to bring it down. There were a couple months that were in incredibly tight when we were in the process of moving that money, but they were incredibly understanding, and moved the date, and helped me around. They worked with me. They got me where I needed to be and in a place where I could afford and make payments month by month. There was only one time I had to reach out with a question. Otherwise, they’ve always been very on top of their communication efforts in reaching out either through phone or email. I've been enrolled for about a year now. So, I have little ways to go, but I'm in good standing.

    AMANDA: I think it's great.

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    Staff

    Reviewed Feb. 14, 2019

    I had too many credit cards and I was having trouble paying each one off with just the minimums that they were having and with how much I was making at the time. I got a flyer in the mail about National Debt Relief and I read other people's online comments about how much NDR helped them. The enrollment process was very easy. NDR took the credit cards, but they didn't consolidate it. I'm paying it off where I stopped paying on the credit card and they negotiated with the credit companies to decrease the amount that I pay as long as I've paid off within a certain period of time. They're very responsive and always helpful.

    I had four credit cards total and one is completely paid off, while I'm paying off another one right now. So far, NDR has gotten each of the two cards that they've negotiated down to half of what I had been paying. I just wish I could do it quicker, although it depends on how much I can pay at one time. They have a good system nonetheless. The payment plan that they set up for me was very doable. They let me do the amount that I have to pay per month so that it is split into two different payments and they get paid every two weeks. That was a lot easier. National Debt Relief has made life less stressful and I have recommended them.

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    StaffProcess

    Reviewed Feb. 14, 2019

    I was going through a hardship and was having a financial problem. I'm retired and a military widow and my debts were getting overwhelming but I was trying to make it. National Debt Relief was recommended because I have seen that they're more popular than any other debt relief companies. My enrollment experience with NDR was very good. Their reps and negotiators were very good and helpful too. Their program has freed me up from being stressed about my bills so I'm not stressed like I was. In terms of the cost in relation to the quality of the service, it's A1. I would recommend them highly to anybody. I also recommended them to one of my daughters.

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    Process

    Reviewed Feb. 13, 2019

    Thank you. I appreciate that you accept me and part of this program. I'm very happy and can't wait to finish this. I will do my best that I'll do my obligation, pay every month and send whatever paper I have for all creditors. Thank you so much.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 13, 2019

    The customer service was amazing and very descriptive and thorough. I really appreciated how they treated me. Geetu was the first one I spoke with and she was just amazing. Everything was explained very clearly and this was the best choice for me.

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    ProcessTransparency

    Reviewed Feb. 13, 2019

    They were very helpful and explained everything to me so I could understand the program. I feel like this program will help my credit in the future and I look forward to working with you. I would also recommend this program to my friends and family.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2019

    Both guys were amazing and informative. They took the time to answer all my questions and make sure I fully understand. I feel more confident, Finally seems like there’s a light at the end of a very long dark tunnel!

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    StaffProcessTransparency

    Reviewed Feb. 13, 2019

    Great, very easy to communicate and fast assistance. Very friendly and understanding. I really like the way they explain all of the terms of the program and made me feel comfortable. I would truly recommend their service to friends and anybody that is needing something similar to be debt free.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2019

    Had a great experience with welcome call and Kelly that helped me. Thank you so much. It is so great to have people to help you out in your time of need. I am so grateful. Don't know what else to say, but thanks.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2019

    My experience from speaking with Anthony to speaking with the representative on the welcome call has been very professional, informative and friendly. I am grateful for this service and am relieved to know that I will be debt free in as little as 3 years. Thank you.

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    Staff

    Reviewed Feb. 13, 2019

    I spoke to Monique yesterday when she called to welcome me into the program for debt relief. She was very helpful in informing me about what would happen and I appreciated her helping me set up my account as I am not always very computer savvy. Thank you again for all your help.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2019

    Once I was able to get in contact with someone it went great. When I originally contacted, it was 2 months before someone got back to me, which is frustrating. Looking forward to seeing results. Also looking forward to how quickly and easily we can alleviate some of my debt.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2019

    From the moment I first called until all of the paperwork was signed, everyone was extremely helpful and made sure I completely understood everything that I was signing up for. I'm hoping for a very positive outcome, and looking forward to being debt free... sooner than later!

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    Customer ServiceStaffProcess

    Reviewed Feb. 13, 2019

    It was a great experience. Staff was very professional and informative. They reassured me that this program will help me become debt free within thirty months. They also provided contact information that will allow me to reach out to the customer service team when I have question or concerns. I am also guaranteed legal representation through the law offices of Robert S. Gitmeid & Assoc., PLLC.

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    Customer ServiceStaffProcess

    Reviewed Feb. 13, 2019

    Very helpful staff and easy to talk to people, great communication over the phone and via email. They helped me through the whole process and answered every question I had and were very responsive and quick to get me approved and enrolled in their program.

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    Customer ServiceOnline & AppStaff

    Reviewed Feb. 13, 2019

    I had very wonderful experience with the staffs. They are cheerful and always ready to help customer and guide you through the application process. All questions were clearly answered. The contacted staff is customer focused. Responses to calls are timely. The website is very simple to navigate. Thanks for your help.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2019

    I had an amazing experience with the gentleman I spoke with. Then I had another awesome experience with the lady I spoke with. They made my husband and I feel so safe and secure. They took a lot of weight off of our shoulders. Just one phone call and they make you feel at ease.

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    Customer ServiceProcessTransparency

    Reviewed Feb. 13, 2019

    I just signed up with NDR and the process has been a smooth one thus far. Customer service is on point & all of my many questions & concerns were answered accurately. They made everything very simple & walked me through every step to make sure that I understood everything fully to make sure that it was the proper fit for my situation.

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    StaffProcess

    Reviewed Feb. 13, 2019

    Theresa answered all my questions with professionalism and made the beginning of this hard long journey a little easier. It made my choice to do this process that much easier. When you can work with a company that works with you - makes a huge difference.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 13, 2019

    After the sign up process we feel like a huge weight has been lifted. Ebony ** was an angel and put us very much at ease. She explained the process and what to expect in detail. The Welcome call from Laura ** was just as thorough, concise and reinforced that we made the right decision. We never expected to need a service like NDR, but it happened. Both ladies were professional, courteous and made us comfortable with the process without ever having us feel judged or looked down on. That meant the world to us and we thank them from the bottom of our hearts.

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    Customer ServiceTransparency

    Reviewed Feb. 13, 2019

    Since my first call, I was able to see a very transparent company. Chris **, were very clear as he explained to me, how the program works. I am very happy to make the decision to work with National Debt Relief.

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    StaffProcess

    Reviewed Feb. 13, 2019

    I was treated professionally and courteously. All of my questions were answered. The client representative was very friendly and knowledgeable. This total process while lengthy was handled with great care. At this point in the process I would recommend this company to anyone needing this kind of service.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 13, 2019

    From the beginning, everyone was very helpful and had a very good understanding of my situation. The process was very easy and smooth to get through. Communication was excellent and they made everything clear. They walk you through every step and are always willing to provide assistance.

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    Reviewed Feb. 13, 2019

    I am One person who received a letter in the mail about NDR. No one is paying me for my experience with NDR or have any advertising at all with NDR. I am satisfied with NDR so far. I would recommend their services to anyone. Thanks.

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    StaffTransparency

    Reviewed Feb. 13, 2019

    Great experience and well communicated plan. Look forward to improving my financial status. The entire staff was professional and easy to understand and communicate with. While knowing this is a process I look forward to the result. Thank you for the opportunity and the understanding of my situation, also for providing me with a plan of action. I will also recommend this program to other in need of financial freedom.

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    Customer ServiceStaffProcess

    Reviewed Feb. 13, 2019

    Great Customer Service, very helpful and encouraging, I sincerely hope this was the right decision, but for now I have better peace of mind. I was overwhelmed with debt and had to finally do something about it. Thank you for this program.

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    Customer ServiceStaffProcess

    Reviewed Feb. 13, 2019

    The person that conducted my phone call was very nice and knowledgable. She was very concise. I appreciated all the information she gave me and answered my questions. This is kind of a stressful decision to enter into this program because my creditors can be very forceful. She assured me that NDR negotiators and client services is available for me and that really relieved my concerns.

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    StaffProcess

    Reviewed Feb. 13, 2019

    Truly Feels like they care and will help you with any issue that would arise during the process. Extremely nice and helpful people. Would totally recommend them to anyone in need of financial help cause they make it simple. Thanks.

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    StaffTransparency

    Reviewed Feb. 13, 2019

    More than satisfied, amazing people, excellent help and very professional. They made me feel as a family, very thankful for the good explanation and attention, and especially the help in solving my debts. An excellent work team and I hope that together we can all achieve my goals.

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    National Debt Relief
    Response from National Debt Relief

    Dayana, thank you for taking the time to leave a review today. Welcome to the National Debt Relief family! Over the next 24-48 months, we'll do everything we can to help you reach your goals. Please let us know if there's anything we can do to help you be more successful.

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    StaffTransparency

    Reviewed Feb. 13, 2019

    The representatives that worked on my case were transparent and provided a thorough explanation of the program. I was pleased with the way the information was presented and how my questions were addressed. I look forward to working with them during this process and reaching my goal of being debt free.

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    ProcessTransparency

    Reviewed Feb. 13, 2019

    I feel a sense of relief after setting up my debt program with Eli who is working with me in trying to settle my debt through National Debt Relief and everyone involved. They told me what to expect and explain the steps to take so with this, I have confidence in the program.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 13, 2019

    The welcome call was very helpful and informative. He explained clearly all the documents to me. He answered all the questions, and also offer to help open my client portal online if need be. I was satisfied and impress. Thank you for the help.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 13, 2019

    Very helpful staff. With a hard situation they made it easy for me step by step. They helped with the process and explain things with any questions I had. They are very good at communication and present themselves as a very hard working team.

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    StaffProcess

    Reviewed Feb. 13, 2019

    The person that I spoke with is very understanding and very friendly. Although my English is not very good. They're really assisting me and help me all the way to the end. I really appreciate it. Thank you and God bless you guys. More power to your amazing program.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 13, 2019

    When Danny returned my call the first time, I was kind of hesitant. Until I talked to Danny and he described to me what National Debt Relief could help me with. After thinking of what I have and what National Debt Relief can help me with, I decided to go for it. Danny was an excellent representative and walked me through every step. After the first step was complete, he told me I will be contacted by another representative for the final step. When I contacted Joshua for the follow up last step, he too was a great help. Joshua again walked me through the process. I am grateful for these two gentlemen in the help I have gotten for my debt relief. I would recommend National Debt Relief to anyone who needs help the way I did. Thank you again.

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    Staff

    Reviewed Feb. 13, 2019

    I would like to thank you for your help and support, it was a great experience. I hope this will work fine so I can recommend more friends and your services will reach peaple who is need for this relief, thank you very very much.

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    StaffProcess

    Reviewed Feb. 13, 2019

    National Debt Relief staff were courteous, professional and efficient in their assistance and guidance. They were prompt in providing follow up and they made sure that I understood all terms of the program and its benefits to me over time. It was an easy process overall.

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    ProcessTransparency

    Reviewed Feb. 13, 2019

    Ahmir was excellent with explaining the program, and so was the follow up call. I was not sure whether I wanted to participate in the program, but he was able to confidently explain the benefits of the program that really impressed me.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 13, 2019

    I’ve been treated very well through this process, everyone has been very friendly and knowledgeable. All of the details have been explained thoroughly and all questions have been answered. I have received follow up emails and appreciate the detailed voicemails left with call back numbers.

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    Customer ServiceStaffProcess

    Reviewed Feb. 13, 2019

    After my ex-wife left, I had a bunch of debt. I’m not in the place to be able to save up the amount to pay those debts off on my own, so I contacted National Debt Relief to consolidate it. Looking at different review sites on Google, NDR seemed to be the top. It was very easy to get enrolled in their program. It only took one phone call. They take money each paycheck, and then I contact them and pay it all off. So far, they paid off half of my debt, so they’ve done well. I'm a bit more than halfway through the program. They’re paying into two different settlements right now. Once those get paid off, it’ll be close to three-quarters.

    All of the staff at NDR have been great. I had to do a phone interview during the initial setup. And then I had to call in to actually set everything up when we had agreed to the terms. They send me an email when I get a settlement, and I need to either approve it or call and then talk to them about it. But they’ve been settling low for me so far, so I’m happy. I also know what's going on at all times since I have the portal that I can log in to and see where I’m at. My credit score is up by 80 points since working with NDR, so it’s good.

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    Reviewed Feb. 13, 2019

    A friend of mine recommended me to National Debt Relief because I had some debt that I was paying off. I was actually contacting individually and negotiating myself. Then my friend told me to try this program. I was investigating to see how it is and it took me a month. I saw that these companies tend to be money pits so I did my research. The reviews and the testimonies were the determining factors that made me go with National Debt Relief. Plus somebody I know and trust very well personally went through the process, and that gives me that comfort.

    I thought the enrollment process would be more of a hassle. But as I was starting out the program, they gave me materials to read the disclosures, and they made it simple and fluid. Then the money I pay monthly was determined by the amount of debt that I have and that they're trying to pay off. It was 900 bucks a month and they said 48 months. They also have one that’s pretty high but I was in the process of buying a house so I was thinking whether I could afford it. But they were able to work with me. I had moving expenses and they postponed my payment for two months. They were able to do that with no problem and no pressure. I didn’t have to go through hoops and mazes to get that request. It was literally a quick phone call. That was cool.

    The money goes into a savings account and once they see a certain amount, they try and negotiate with the creditors to pay off the debt at a good discount. The negotiators have also always called me when they've settled debts. Every time they came up with a deal, a payment schedule or anything to do with a specific creditor, they would contact me, inform me and ask for my permission to continue if I would choose to continue. I like the fact that they actually take the time and ask if they have permission to proceed. Sometimes, companies think they have a power of attorney and they're safe like that. But NDR actually contacts you to see where you're at. And if they require additional payments to close the account, they would reach out. “You have to pay extra 50 bucks a month for the next three months if that's okay with you. It's feasible to get this debt covered.” They're straightforward and on their ball.

    This might be because of the legal measures but they have a limit on the amount of time you can settle the debt. I think 46 months is the most. Having extra cash, I can afford it. But for somebody who is of lower income, it will be a little bit more fees if they allowed more time to accumulate the funds in the savings account. NDR gets a little percentage as their cost but most of my money is being used to pay off the debt. And for anything left over in the savings account, they let me refund checks. It's great. You can't ask for more. I would definitely recommend somebody to the process.

    I'm also pretty comfortable working with them. My customer service representatives call me once every two months just to see where I'm at. They give me updates and ask me about any questions on any of my accounts, any of my creditors being negotiated or the saving account that the money goes to. And I like that. It's so refreshing. Not even my car loan bank calls me. NDR is a big company but they try to make sure that they're squared away.

    Plus anytime I call, have a question or want to deposit extra funds, they respond quickly. I'm not on hold for too long, no more than 10 minutes. If they don't know the answer, they would put me on hold and ask the supervisor or even the supervisor would get on the phone and talk with me. When I email them, I get a response within 24 hours. I'm about 60% of the way done and the program has paid off a few of my debts. I was able to close out at least four accounts and NDR is working on a few more. The program has also helped me save a few gray hairs with all these creditors because sometimes they can be a little feisty.

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    Reviewed Feb. 12, 2019

    JaKeith ** is the specialist that handled my account. He was very professional and explained everything in detail. I can not remember the lady's name that done the welcome call but she was very professional as well and thoroughly explained and answered any question I had.

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    StaffTransparency

    Reviewed Feb. 12, 2019

    Both reps were very helpful and explained thoroughly everything I need to know. They were also reassuring that this was the best course of action to become debt free. I feel now that my decision was based on a realistic evaluation of my options.

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    Staff

    Reviewed Feb. 12, 2019

    Very helpful in describing all of my options to settle my debt. I would definitely recommend this option to friends and family. Financial debt is stressful and on top of the student loans I will need to pay off, this will be a great first step to settling all of my finances.

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    Staff

    Reviewed Feb. 12, 2019

    Both representatives were very polite and informative. They both were helpful and answered any questions or concerns we had. They were very understanding and patient with us. They went over the information step by step and made sure our questions were addressed.

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    Reviewed Feb. 12, 2019

    Very professional, Very informative, Made you feel like they are in this with you. Broke down each and very step to take. Made sure that you understand what is going on. Very welcoming. I'm super excited to take this journey with you guys! Thank you.

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    Reviewed Feb. 12, 2019

    The entire start to finish of applying was exceptional. My specialist demonstrated excellent customer service. I so very glad I made the decision. I would refer family and friends who are in need. I hope to pay and settle all debts within one year hopefully. Thank you.

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    Staff

    Reviewed Feb. 12, 2019

    AnaLissa and Nancy were very friendly, informative, knowledgeable, and left me with the ease of knowing I was making the right decision. Both Analissa and Nancy went thoroughly each paragraph explaining the game plan of paying off my accrued debt.

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    Reviewed Feb. 12, 2019

    My inquires with NDR were concise. All aspects were covered and explained to my satisfaction. I am glad to be working with NDR and look forward to dealing with them. I hope all the future contacts with NDR go as smoothly as the original ones with both parties I spoke with.

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    Reviewed Feb. 12, 2019

    My experience today was very good. The Customer Service was great. They helped me feel good about the process and my decision to enroll in NDR program. So far, I feel good about my decision and somewhat relieved about my debt situation. Thank you for all your help!

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    Reviewed Feb. 12, 2019

    I had a great welcome call! He answered all of my questions and went over all the basics of my account for me to make sure that I was fully understanding all of the aspects of the papers I was signing.

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    Reviewed Feb. 12, 2019

    Everyone I spoke with were polite, helpful and patient. They made the process easy and delightful. I was so relieved when I finished, I felt weight had been lifted off my shoulders. I can begin to breathe and know that I will be getting some relief from my debt.

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    Reviewed Feb. 12, 2019

    Our Specialist Kelli ** was excellent. She went over everything in detail and answered all my questions. She made me feel very comfortable. I feel that I can call with any questions that I might have. I would recommend a friend.

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    Reviewed Feb. 12, 2019

    David was both professional and clear in his manner. He was patient and answered my questions. Perfect for that job. There was a lot of information to cover but I think we did well. Some items seemed very confusing but I am sure that the client success kit will be helpful!

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    Reviewed Feb. 12, 2019

    The staff was very helpful. They explained everything with me. They were very detailed in all areas. Answered all my questions. And gave answers that i could understand. They gave me all the information I needed to proceed and make a decision.

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    Reviewed Feb. 12, 2019

    National Debt Relief saved me from paying an extra $10,000 to $15,000 to the creditors. I want to thank the people that helped me. I am happy, and now I can focus again. Anyone that needs help this is the right place to get professional help.

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    Reviewed Feb. 12, 2019

    This service is amazing and can provide you the relief you need to take the right step. The service is easy. The information provided is transparent and useful. I felt like I have a team of people behind. The support is genuine and each person made me feel important. Thank you Debt Team!!

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    Staff

    Reviewed Feb. 12, 2019

    Thank you to National Debt Relief for saving my debt. I really appreciated for helping me. Thank you to a lady that connect me with David **. I also thanks to David ** for helping me to apply the application form and sign it and also the guy who confirmed my application. The last name is **.

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    StaffProcess

    Reviewed Feb. 12, 2019

    The company representatives were very helpful and friendly. They answered all my questions with ease and had a lot of helpful information. They were able to step me through the registration and were very patient with me. I am very grateful for their help and their willingness to help me through the process.

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    Reviewed Feb. 12, 2019

    Both women that I worked with were friendly and thorough. They both helped me manage my stress by becoming debt free. They went over every point carefully and explained everything to me with ease. They helped make the process simple and fast. I am pleased with how well trained they are on the subject of how stressful that can be. I'm glad that this process was easy.

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    Reviewed Feb. 12, 2019

    Absolutely wonderful, knowledge was exceptional, thank each of you very much. Everyone I spoke with was very helpful and answered all questions with utmost knowledge. This is a very good program and anyone with serious debt problems needs to contact you.

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    Customer ServiceStaff

    Reviewed Feb. 12, 2019

    Both my rep and the welcome phone call were excellent. I would strongly encourage others to participate. This is only day one - and if things go as were informed they would - I will be out of debt in less than 3 years.

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    Reviewed Feb. 12, 2019

    I was helped by two of the most knowledgable employees. Not only were they able to answer every question that I had (too many), but they did so with patience and understanding. I really appreciate the work that you both have already put into my case. My first "sign-up" call was especially great because an expected 20 minute call turned into an hour because of my questions. Thank you, again. I look forward to working with this company.

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    Reviewed Feb. 12, 2019

    It was hard to finally get a hold of a debt relief program but now I feel so much better know I'm getting help with my debt and to take the right step towards fixing my credit and starting 2019 with less stress.

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    Reviewed Feb. 12, 2019

    Everyone was wonder, just plain wonderful. Answered all of my questions and were very patient. The process was easy and everyone was very thorough making sure I was acknowledged at every point of the process. Was not aware of all the extra benefits like the 90 Day credit repair and the Legal service before I reached out to you. Fantastic additions.

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    StaffTransparency

    Reviewed Feb. 12, 2019

    Both of the representatives that helped us with setting up the account were very polite and helpful. Everything was explained to its fullest and they assured the debt will get settled very quickly. It is a huge relief to get assistance with being able to pay off this debt and everyone was so helpful.

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    Reviewed Feb. 12, 2019

    We were very impressed with the ease of learning about the program and then enrolling in the program. Also impressed with the fact the phone calls came when they said they would! Communication was very clear and we appreciated this.

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    Reviewed Feb. 12, 2019

    The staff were very helpful and professional. The process was easy and they made it easy to understand. I would recommend this company looking to get a handle on their debt. Process was also very quick. They even did a follow-up call to make sure that I understood the program.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 12, 2019

    The representative was polite and thorough. She explained the program well. She answered my questions and gave me the contact information for National Debt Relief so that I can call if I have any further questions or concerns. If the program works as well as they say I will be very pleased.

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    Customer ServiceStaffProcess

    Reviewed Feb. 12, 2019

    Everyone's been a great help, explaining everything being patient, and guiding me thru the process, they are fast and reliable, great at responding and calling within the time they are scheduled to, tremendous help. Help me relief some stress from all this debt, I would recommend it to my friends if anyone is ever in debt, thanks for your help and support.

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    Staff

    Reviewed Feb. 12, 2019

    Great experience in a very vulnerable situation. Drew ** was very knowledgeable and patient throughout the entire process without any sales pressure (it took me several days to research and understand pros/cons of the program). I really appreciate the structure, mature processes, technology, and client success team. Makes me feel confident that NDR can help me get back on track. Let's do this!

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    Reviewed Feb. 12, 2019

    My dealings with National Debt Relief have been amazing. I talked with Chris who listened to what I had to say. He was very patient with me and repeated back to me what I was saying. He not only answered my questions but he explained the answers. This was a great experience because there was no pressure, at anytime! He came up with a plan that would benefit my situation the best. I liked what I heard but he also wanted to cover the information with my wife as well. So we set up a time a few hours later to go over the information with my wife.

    Everything went so smoothly, we went over all of the paper work and I signed the information that needed to be signed. Chris, without asking went over everything we talked about again and with the paperwork I needed to sign. He went over every page. Explained whatever paragraph was about and before moving on to the next paragraph asked me if I had any questions.

    A few days later I received a welcome phone call from the office just like Chris had told me would happen. This was to verify that what I signed I agreed to. We verified personal information, part of checks and balances. She also explained in more detail about benefits and options that I have as well. She sent me a few emails for my information. I could go on and on, the bottom line is National Debt Relief is a top notch company that truly cares about helping people first! Thank you.

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    StaffProcessTransparency

    Reviewed Feb. 12, 2019

    Everyone was well spoken and very kind. They were very clear on the instruction and I was able to follow along easily. The results were fast and the program guide was very easy to understand and the overall process was a breeze.

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    Customer ServiceStaff

    Reviewed Feb. 12, 2019

    All your staffs are so nice and fun to talk with. Very respectful in spite of my issues in debts. Would recommend your services. Jannah, Customer Service Lady, Bianca, The Lady from Welcome Group (hope I got your name correct, if not my bad, old man here), Sarah The Customer Service Lady I talked today Feb. 11, the "other Sarah" (the Robot Lady) and the Nice Customer Service Gentleman I talked yesterday, Feb 10. KUDOS GUYS!!!!!

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    Transparency

    Reviewed Feb. 12, 2019

    Sara and Britney were great. They took the time to explain every that was important. Neither one of them rush through anything, at the end they ask me if I had any questions. Do I understand everything. I will recommend this program to someone else. I feel really confident with this. I can start all over after I graduated from this program. Sara and Britney again thank you for taking your time and patience with me.

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    StaffProcess

    Reviewed Feb. 12, 2019

    Initial contact helped put me at ease. Explanation of the process was thorough and to the point. Highly recommend this team to anyone. I believe this program will help me settle my debts and help me not make the same mistakes.

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    Customer ServiceStaff

    Reviewed Feb. 12, 2019

    National Debt Relief seemed to be more knowledgeable than other companies. I felt that I trusted them better so I went with them. Thus far, they have already resolved one of my credit cards. They say within four years I would be able to pay them off or make an agreement with the credit card company and I like that idea. The payment plan they set up for me has been reasonable and the amount that they're taking out from my bank account is comparable to what I was trying to pay off. However, they should not leave me wondering what's going on. It’s always good to call and make sure they’re on top of things. Still, I feel good that everything will be resolved.

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    Reviewed Feb. 12, 2019

    I felt comfortable talking with National Debt Relief and although the enrollment process was a little tedious, we eventually got it done. I had an abundance of credit card debt that I needed to pay and I was on a three-year program in order to get rid of those. National Debt Relief would take the payment out each month and put it in the bank. But if I would ever decide I don't wanna complete it or move forward, the money is there. It's mine, not theirs.

    The interaction on both sides can be improved though. Regarding the money that I put out each month, I would want to know where it goes. I would also always try to find out how soon I'm gonna have something paid off. But that aside, it's been working for us. It has seemed to be doing what they told me it would do and that's the good part of it. They addressed the problem I had and they did what I needed. They put it into a situation where I could afford to do it. That was the key. We're in our 70s so we don’t have a big income and I didn’t have two-thirds of the money.

    What the program has also done is keep people off my back and allow me to go ahead and do the best I can do. Once they've made a deal, they would call me telling me what the deal was. I would have an opportunity to either accept it or decline it. If I don't want the deal, I tell them so. If I'm willing to accept it then they'll proceed. But everything they've come with so far, I've approved. There has been no problem with what they've gotten done and I've been having a good experience so far.

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    StaffProcess

    Reviewed Feb. 11, 2019

    Very satisfied with NDR rep Matthew's patience and knowledge in explaining services offered. The program has offered an opportunity to settle my debts in a much shorter time span than I could have accomplished on my own. Would recommend NDR services to others.

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    Customer ServiceStaffProcess

    Reviewed Feb. 11, 2019

    The two customer service representatives were very friendly and very polite. They took the time to answer all my questions. They both made sure I completely understand everything, every step of the process. I have already recommended this company to someone.

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    StaffProcess

    Reviewed Feb. 11, 2019

    Very helpful. Very thorough in going over how National Debt Relief can help me correct my situation over the next four years, what the program provides and what is needed to eventually become debt free. I would have no problem recommending the program to anyone who needs help.

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    Reviewed Feb. 11, 2019

    The customer service is great! Everyone that I have spoken to is courteous and helpful. I am new to National Debt Relief and I am looking forward to working with them to help me resolve my credit. I like that there will be credit assistance when I complete the program.

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    Reviewed Feb. 11, 2019

    My experience with National Debt Relief has been prompt and detailed oriented regarding the resolution of my unsecured debt issues. I fully expect to satisfy the remaining outstanding credit card balances within the 33 month period targeted by this program.

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    Customer ServiceStaff

    Reviewed Feb. 11, 2019

    Atif was a great help, patient, fluent, well learned, and helped me to understand NDR's system very well. The rep who helped me on my welcome call was alright, but seemed like he was just ready to be done with his day, but overall I'm very satisfied with the help that I got.

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    Staff

    Reviewed Feb. 11, 2019

    I can't tell you how relieved I am to get on the road to recovery from my debt. Everyone has been so nice and there was no judgment. I would recommend this service to everyone that needs to find a light at the end of the tunnel.

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    Reviewed Feb. 11, 2019

    The staff was very professional and helpful. They explained everything to me in full detail. I would definitely recommend this debt relief program to friends and family. It will save me a lot of money and now I won't be strapped for money. Thank you all so much.

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    Customer ServiceStaff

    Reviewed Feb. 11, 2019

    I just can’t put it into words how amazing this girl is! Her name was Cheyenne and wow she literally changed my day, not only did she provide me with different options but she brought this joy to my heart! Her character was WOW. To be honest I’ve never had service like that in my life on the telephone, she also made me feel like it’s going to be okay and the issues will be resolved, she assured me peace. Very pleased with the service today. Thank you sister!

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    Reviewed Feb. 11, 2019

    Very happy, struggling, overwhelmed by creditors. Peace of mind I can make it through, it’s a struggle, more involved than they can help, but the relief they can provide is hopefully that I can make it through. Very helpful and very supportive. Facing lots of problems but they have been very supportive and helpful. So glad I chose National Debt Relief to help.

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    Staff

    Reviewed Feb. 11, 2019

    Both gentlemen were very helpful, easy to understand. And listened to me. Mario and Andrew were very respectful and a pleasure speaking with. I would give your company to anyone else that may be in the same shape as me. Due to how understanding everyone was.

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    Reviewed Feb. 11, 2019

    Very helpful throughout the whole process and friendly. Thankful for all that they have done for me to help me settle all my issues. Will definitely recommend them in the future to anyone I know that could possibly use the same help I've received.

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    Staff

    Reviewed Feb. 11, 2019

    My experience with your team was very professional, knowledgeable and caring. David **. All members I spoke with. I would highly recommend National Debt Relief to family and friends. I’m certain that with your help all matters will be closed and I can move on with financial relief. Many thanks.

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    StaffProcessTransparency

    Reviewed Feb. 11, 2019

    Sara was absolutely outstanding. Professional, patient, knowledgeable and thorough. I am truly blessed! I would recommend National Debt Relief to anyone. I did not know what to expect and the process was lengthy but Sara made it completely effortless. She took me through step by step and paused for questions and explained completely. What a great employee you have to represent your company!

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    Customer ServiceStaff

    Reviewed Feb. 11, 2019

    Got different answers from different agents. One said my debt was paid upon my death other could not answer this! I was under the impression that my creditors would be notified now, find out that it will be about 6 months. We will see!

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    Response from National Debt Relief
    Hello Herbert,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

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    Reviewed Feb. 11, 2019

    The call to start getting help and the welcome call both were very informative and well explained. The fact that there is assistance for my situation is going to make my life better in the long run. A big thank you for the help.

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    StaffTransparency

    Reviewed Feb. 11, 2019

    I had a great experience with National Debt Relief. Jonathan ** was the representative I spoke with that helped me get enrolled in the program. He answered all my questions and concerns. Everyone there is very nice and explained everything so well and addressed all my concerns.

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    StaffTransparency

    Reviewed Feb. 11, 2019

    Mr. ** was very professional, knowledgeable as well supportive. He was able to explain the debt consolidation process with clarity and understanding. As a result, I was able to ask him questions for better comprehension of the terms and guidelines. This decision to go forward will lead to my financial freedom! The client success team (Edwin).

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    Staff

    Reviewed Feb. 11, 2019

    Everyone has been very helpful in explaining everything and being very understanding and patient. Would recommend to anyone suffering with debt/financial problems. Thumbs up to National Debt Relief. It feels good to know that in time I will be free from my Debt.

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    Customer ServiceStaff

    Reviewed Feb. 11, 2019

    My experience with NDR so far has been great. I had no idea what to expect before I made the call but after speaking to a couple representatives they reassured me and made the progress much more easier for me. I greatly appreciate it!

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    StaffProcess

    Reviewed Feb. 11, 2019

    Great service, friendly and very thorough. This helped make my experience less stressful and very helpful. I would recommend National Debt Relief to family and friends in need of these services anytime. Thank you for your assistance and diligence in this process.

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    ProcessTransparency

    Reviewed Feb. 11, 2019

    I was impressed with the detail and clarity of this program. Isaac and Karen were both courteous and explained everything clearly and with much detail. I am very pleased with my experience and happy to have this resource to repair my credit.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 11, 2019

    The phone call was clear concise and encouraging. The representative was patient and kind, answering all questions and concerns. She clarified my many concerns... She explained two would be somewhat different in resolution, but not to worry. The customer care line hours and time frames.

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    Customer ServiceStaff

    Reviewed Feb. 11, 2019

    My specialist Jeff **, simplified things to where they were quite unable and that was greatly appreciated. This was a complex subject and he covered the why's and wherefores. Also he was able to answer my questions to my satisfaction.

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    StaffProcess

    Reviewed Feb. 11, 2019

    My specialists helped me get a great plan to help me become debt free. I was informed of how the program worked and was provided all the information I needed to get into contact with National Debt Relief if I have any questions. Both specialists were very kind and courteous and answered any questions or concerns I had.

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    Staff

    Reviewed Feb. 11, 2019

    Your rep read too fast from her script. Hope I didn't miss anything important. So far my experience with NDR has gone well. I look forward to getting this situation behind me and appreciate your assistance.

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    Response from National Debt Relief

    Hello Rosemary,

    We are sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shortly to better understand your concerns and hopefully resolve.

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    Reviewed Feb. 11, 2019

    All around great service from Lisa to my welcome call with Yanera! Both were efficient in the work, professional and knowledgeable. I have already recommended your program to others in need. Thank you for allowing me the opportunity in getting out of my bind when others have turned me away!

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    Customer ServiceStaffTransparency

    Reviewed Feb. 11, 2019

    Awesome customer service. Everything is explained thoroughly. All questions are answered. Great option for my situation. Customer service agents were very helpful but not pushy or judgmental. It was a delightful experience. Great option for someone like me. I will be debt free in a few years!

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    Customer Service

    Reviewed Feb. 11, 2019

    When will the creditors stop contacting me by phone and mail? Also I don't know the order number assigned to my account. When will I be notified that the chosen accounts have be closed? Have someone contact me with that info.

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    Response from National Debt Relief
    Hello Robert,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

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    Staff

    Reviewed Feb. 11, 2019

    Both gentlemen were very polite, compassionate and personable. They made me feel at ease with my private and unfortunate situation. Both men are very knowledgeable and have a great sense of humor which also made me feel comfortable discussing my financial issues. Thank you both for your gracious and understanding attitude.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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