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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 133 Reviews 26035 - 26235
    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 26, 2019

    Sharon ** was very professional and informative in all her assistance towards enrolling me into the program and went through the details of the program with me. The welcome call was informative and understood, explained to the best of my understanding.

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    Reviewed Feb. 26, 2019

    I just hope this isn't too good to be true! No one has tried to help but National Debt Relief. I feel like someone has given me a second chance and I got my life back. I am new to the program, and I hope this program doesn't fail me. Thank you National Debt Relief! O. **.

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    Staff

    Reviewed Feb. 26, 2019

    The best service ever, the actual experience well surpass the original recommendation. It was a great relief. Your rep were good. I had a lot of reservation in the beginning but now I am all good to go, I will tell everyone around that this is a true relief.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    Have just signed up for this program with high hopes that the specialists I have dealt with will keep me informed of any and all changes throughout my term in the program. I appreciate Mr. Bill ** was so very helpful in getting me started with the program and my Welcome Call specialist was exceptional as well. Thank you!

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    Customer ServiceStaff

    Reviewed Feb. 26, 2019

    The young lady who helped me was very knowledgeable and very professional. Very great to work with. If I had to call back I would love to speak to her. As she was very polite, kind and very respectful. Keep up the great job...

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    Enrolling was a very positive experience. I talked to a few debt relief specialists and they were willing to work with me to help devise a plan for the sudden financial hardship I find myself in. Things were going fine and then, suddenly, I found myself in the beginnings of financial floundering. Now I have a plan and the program and things are looking up. I have no doubt it will be hard in the beginning but all of the people I spoke to were very positive that things would work out and they even re-ran my numbers and came up with a lower payment for me to make. A good service, I can't wait to see how it pans out.

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    StaffTransparency

    Reviewed Feb. 26, 2019

    Ángel ** he was very helpful and explained everything to me step-by-step. I am very glad to get out of there with your company. I look forward to finish it and I will recommend you to anybody that will ask for a good company so they can get debt-free. This is the first time in the last time so help me God that I do this. Thank you so much and God bless you all.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    The staff are so professional and courteous. I can’t say anything more than that. They are great. I was already a member of the program, and I just enrolled my mother. We are both extremely please with the work and commitment of your company and staff.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 26, 2019

    Both of the people I spoke to were incredibly helpful. They were clear on what is to be expected, they were patient, and answered any questions I had. I had no issues comprehending what they were saying. I appreciate the help I’m getting from National Debt Relief and am excited to become debt free!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 26, 2019

    Very helpful and informative. All questions responded to and answered. I understand all of the requirements and responsibilities requested of me. I appreciate the ease of enrollment and the empathy of all involved.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 26, 2019

    Everyone who helped me out getting started was very friendly. They explained everything perfectly and answered every question I had thoroughly. I'm excited to get started in my path to a better financial future. I could not thank them enough!

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    Professional, courteous, and very patient. This will GREATLY sum up my experience. In ALL of my conversations, with ALL of the different Representatives, they were professional, courteous, and very patient with me. Thank you for your time in explaining everything to me. I GREATLY APPRECIATE your Service. Thank You.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    As of today I have no complaints and do like the services this far. Everyone I talked to was extremely nice and knowledgeable in my opinion. I haven't been in the program a month yet. But I do feel I made the right choice.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 26, 2019

    The customer service representatives that assisted me with my enrollment answered all of my questions and were very friendly. I was hesitant at first but once I had more Information regarding how National Debt Relief works I was certain this was the right choice to make.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    She help me and made sure all of my information was collect, so that I can avoid any further mistake. She was also very kind and thoughtful of my time and also she took the time that make sure I understood everything. Thank you.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 26, 2019

    Thus far, every person I have spoken with has been very thorough to explain the program and what I may expect. They have answered all my questions and have acted in a very professional manner. I am quite pleased at this point.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 26, 2019

    Staff were polite, accurate and helpful. Everything and everyone was very informative and explained everything to me. I would share my experience with others and I'm excited to fulfill my debt commitment in the next two years. This has taken some stress off my financial side of life.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 26, 2019

    Both of the people I spoke with went into detail with me about the program and my options. They answered every question I had. They never made me feel less than for utilizing this program. They were very professional. I’m very relieved to be starting this process and getting back to financial freedom.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 26, 2019

    Quick response, courteous representatives and he explained everything step by step. Welcome call, she was very courteous and patient. She went over everything and was able to clarify and answer my questions. I was very cautious about taking this step but they helped me understand all of my options and what the outcome would be with each.

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    Verified purchase

    Reviewed Feb. 26, 2019

    I was able to get to speak to someone live and be able to get suggestions and help with finding the right solution to settle my debt. Can’t wait to get started on paying all my debts back and become financially free.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    I enjoyed on how easy to understand the help I’m getting to get out of debt. They were very friendly and understood my situation and were very professional. I also enjoyed on how easy it is to sign up and very easy to understand every step of the process.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    They were very professional and precise. The startup did take some time but I know exactly what I'm getting into and that's very reassuring. I just started with them so I will update my rating later on.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Feb. 26, 2019

    They were amazing, fast and I would recommend them to anyone that is looking for a fresh start again. I'm looking for a beautiful repair of credit and a better future. My follow up call was quick and simple and everything was explained to me and also provided copies for my record.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    I have had contact with 2 different representatives of National Debt Relief. Both helped me enormously in a very professional and respectful manner. Using this company is a last resort for me, and one I am disappointed to have to use, however, these individuals made me feel comfortable.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed Feb. 26, 2019

    The National Debt Relief program helped me pay off some things and it was nice paying off some debt. Any interactions were done privately and they were all pretty decent. They were very thorough on the phone with me. For every option, they explained everything in detail. Enrolling was fairly easy as well.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Feb. 26, 2019

    I called National Debt Relief and they told me they were gonna look into all my debt. They did some type of credit check and right away, they told me that I could go ahead and do the program. It was super easy and they settled about seven credit cards. But I got a call a couple of weeks ago and they wanted me to go with this other lender. He wanted to pay everything off right away and I would still have the same payments that I was doing with National Debt Relief. They called it a graduating program. I went with it. They said that National Debt Relief is gonna talk to the rest of lenders and if they settled, the other lender knows an excess amount of money that they're gonna let me borrow.

    But I'm still paying NDR and they're still the ones taking out the money out of my account. Their customer service is great. If I don't understand something on the phone, they send me an email letting me know what's going on. The communication was super easy. Everything was explained pretty well at the beginning and they sent me all the paperwork. It's also been pretty easy to make the payments and they knew exactly how much I could afford with the job that I have right now.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 25, 2019

    Ben was very nice, helpful, and professional. Was also knowledgeable and eager to help. I am looking forward to this National Debt Relief process and being debt free. I am happy to be a part of this program. Thank you, Gina **.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    My welcome adviser was extremely polite and was able to answer my questions quickly and if she didn't know the answer she was able to find out in a very timely manner. Bianca was great and I would recommend her to anyone!

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    Verified purchase
    Staff

    Reviewed Feb. 25, 2019

    Both Edward and Almas were very knowledgeable and patient when dealing with my account. I appreciate their professionalism and courtesy and their abilities in explaining everything I needed to know concerning my debt consolidation. I would happily recommend your service to my friends and family.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    I was pleased with the professional attitude of the person assisting me today. She was friendly and helpful. My questions were answered, information was provided and it helped to have a contact number and email address. Thanks for the assistance that was provided.

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    Verified purchase
    Staff

    Reviewed Feb. 25, 2019

    I am very happy my husband and I are able to get on the road to debt relief. Everyone with this company have been extremely nice and helpful. We are so thankful that National Debt Relief has helped us alleviate a big sense of stress relief.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    Good and fast and to the point. Helped me out with things I didn't understand. Great customer service while at it and helping me with the debt that could have drowned me in life. People here are nice and polite as well.

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    Verified purchase

    Reviewed Feb. 25, 2019

    Initially signing up was great! I am just beginning, starting today. I am praying for a perfect results. Thank you. The information that I was privilege to sounds great. I will forward and documents that I may receive in the future that can help with the process. Thanks again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    Professional, knowledgeable and patient. I felt relaxed during the initial call as well as the Welcome call. I appreciate how I was treated and the encouragement provided. I would recommend this company to anyone who are in need of assistance in getting out of debt.

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    Verified purchase
    Staff

    Reviewed Feb. 25, 2019

    Very courteous, detailed and relevant information and instructions from the staff from both the debt specialist and the welcome staff. I would definitely recommend this company to others who are looking for options other than bankruptcy. I thank them for the assistance they provided us.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 25, 2019

    Monique presented very clear instructions and information and aided me through understanding and signing forms as needed so that I did not feel confused. I appreciate that she also helped me set up my online account. And she was patient and polite with me! Thank you.

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    Customer ServiceStaffProcess

    Reviewed Feb. 25, 2019

    Welcome call went well. I had questions and last minute mods and all were handled. Agent was helpful, friendly and accommodating. He made the process easy and quick. Thank you so much for all your help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    Diana ** was excellent with customer service, making me feel comfortable and explaining the program to me. Answered all my questions and made sure I understood before she moved on. Cara? Who did the follow up was also very good.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 25, 2019

    She was very patient with me on explaining how the whole process works. She answered any questions I had and made sure I understood everything. She reassured me they are available to me if I had any more questions down the line, and reassured me that everything would be okay and that they are readily to help if I fell into any other hardships.

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    Staff

    Reviewed Feb. 25, 2019

    I have been with NDR now since December 2018. At the time I was unemployed or our house sale fell through so times were tough. I spent a good bit of time reading reviews, etc... My experience has been completely opposite of those who have written reviews online. We brought about 70k of debt to the table because of losing significant income and being a bit irresponsible. They negotiated the first amount from 30k down to 16k. Add another 6k for their fee and I'm down 6k from where I was. It took another year and the threat of being sued for them to negotiate the second one. This was 24500.00 and the negotiated amount was just over 29k, plus a 2500.00 fee. So now I owe more than when I started on these to loans.

    The next two loans have not even been touched in the 15 months I've been in the program. Now I find out that it will take me 75 months to pay this crap off, which was not a part of the original sign up discussion. That discussion had me debt free 60 months from the month I signed up. My plan is to pull my additional 2 accts. and negotiated them myself. The people have been nice, but that means nothing to me. I was told by 4 different financial people that I should have filed for bankruptcy instead of going with one of these companies. Beware, and if you do go with them, I hope your experience is better than mine has been!

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    National Debt Relief
    Response from National Debt Relief
    Hi Mark,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us.We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    I loved the communication with the two people who answered me by phone, they were very professionals and I felt very safe with them. I felt very trustworthy to expose my economic situation with you. I think they are a good company that help us with our situations.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 25, 2019

    Walked me through all the details and helped me understand any grey areas. My designated counselor on my case, Sofia, was very helpful and fluent with the information she was providing me. I feel much more comfortable about my debt knowing that I will have it paid off 10 times sooner!

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    Verified purchase

    Reviewed Feb. 25, 2019

    I got the info I needed but I could tell a script was being read and it was being rushed through. I somewhat appreciated it because I was busy but at the same time I feel it's important to set aside time and receive the information thoroughly. My additional questions were answered well though.

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    StaffProcess

    Reviewed Feb. 25, 2019

    Both people I spoke to were very kind and understanding. They answered all my questions and made me feel informed throughout the entire process. It was much easier than I had anticipated. I would recommend them to anyone struggling to get out of debt.

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    Verified purchase
    Staff

    Reviewed Feb. 25, 2019

    Thank you to all the very helpful people at National Debt Relief! My husband was diagnosed with brain cancer 7 months ago and our life was turned upside down!

    Falling behind on bills and credit card payments. Leaving my job to attend to my husband and him of course not working really put us in a bad position! Feeling things slip beyond our control while dealing with the stress of a cancer diagnosis has been a certain undesirable hell! Thank you to National debt relief! We will be able to manage our debt and get back on top of our credit, all without filing bankruptcy!

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    StaffTransparency

    Reviewed Feb. 25, 2019

    The two reps we talked with were excellent! They answered all of our questions and explained them in detail when asked. They let us know that the questions we were asking were valid ones. Our overall experience was a terrific one! I would highly recommend this company to a friend.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 25, 2019

    Welcome Call - She' s very helpful and accurate in answering all my question. Explained every details of the program and if I have a question she is willing to answer and explained the part that I did not understand. For sure I will recommend to my friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    NDR had an unexpectedly quick response time. The person we were working with also made sure to connect via email during longer wait periods. The service has been great. They have taken the time to make sure we understand and answered questions without frustration.

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    Customer ServicePriceStaffProcess

    Reviewed Feb. 25, 2019

    I was with NDR since 2017. Things seemed fine and actually settled an account after about 3 months. After that everything became difficult and things started happening. The second account they agreed to a settlement with seemed good once again. They set up 3 payments (which I asked just to pay them lump sum) and the company took first 2 payments then reversed the 3rd payment. I was able to find out that NDR paid the company late so that voided the agreement. It took me many calls and speaking to the creditor directly to figure that out after making a complaint on Consumer Affairs. I then cancelled my program because NDR couldn't not tell me what happened. I soon was served by my creditor and they were attempting to sue me. I called NDR back and said only way they could help me is if I was re-enrolled in the program. So having no other option I enrolled back in.

    We eventually got a settlement for an additional 2k over the first agreement even though they took half the payments. Again NDR paid the creditor late, but the settlement went through. Part of the settlement agreement was that I would receive a letter from my creditor, I've called 4 times asking for it and still haven't got it. I ended up cancelling my plan today and they wanted more money they said that they fronted me. When I originally left I had a balance of 3k. They took it all and applied it to the account. My finances (payments, fees) has changed from the original areas they were paid and no one seems to be able to tell me why. So I can't say they didn't do the job. It was expensive and helped me get passed 2 of my 3 accounts. Very nice people but don't always get the correct information and or returned calls when requested.

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    National Debt Relief
    Response from National Debt Relief
    Hello Steve,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 25, 2019

    My phone call was very detailed. Representative took her time and explained everything. When the call ended, I felt confident. I feel that I made the right decision going with National Debt Relief. I'm ready to do this! Thank you so much.

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    StaffProcess

    Reviewed Feb. 25, 2019

    I was very impressed with everyone's professionalism and knowledge. I feel comfortable knowing that NDR is going to be with me during this process. I feel that a lot of weight has been lifted from my shoulders. Thank you so much for your assistance.

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    Customer ServiceStaffProcess

    Reviewed Feb. 25, 2019

    I thought my contact Ryan ** was extremely helpful and knowledgable. Had an answer for all my questions. As for my councilor/policy review person. She was also very thorough and knowledgable. Both have made this process very pleasant. Thanks.

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    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    I was very surprised at the quick response. I am very happy with the professionalism of everyone I talked to on the phone. If the rest of my experience with NDR is as good as the first couple of days, this will be well worth it.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 25, 2019

    The people I have spoke to were very helpful and explained everything to me very well. They really gave me peace of mind about the whole program. I am happy to be working with such helpful and reassuring people. Excellent customer service.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 25, 2019

    Orion and Shadae were both very helpful and polite. They were both very clear about how the program works and set our minds at ease about our finances. We look forward to utilizing this program as a means of starting over and building a new life.

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    Customer ServiceStaffProcess

    Reviewed Feb. 25, 2019

    The personnel was able to answer all questions that was asked by me in a professional way. They was able to ease my mind about entering a debt program and finally going to be able to see the light in a few years. I would definitely tell my family and friends about this program.

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    Customer ServicePrice

    Reviewed Feb. 25, 2019

    My husband and I got into too much payday loans and we were unable to keep up with everything. I looked up at some debt relief companies and National Debt Relief sounded better for me who could help us clear up some of our debts. Enrolling with them was very easy. They gave me all the information that I needed and the payment plan that they set up with was easy and affordable. The ongoing customer support has been great. Every time we have a settlement, they call and ask us to get it approved and then they ask for feedback on how it was responded. So far, they've cleared up 33% of our debt that's enrolled. It has been good working with National Debt Relief.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 25, 2019

    I had a whole gob of debt that I needed to get paid off. I enrolled with National Debt Relief and the process was different. I talked to the rep over the phone half the time, and through emails the other half. Right now, they’re pulling money out of my checking account, saving it and paying off all of my credit cards one at a time. It would have been nice, however, if National Debt Relief would’ve explained things that are in their hidden fine print that they have neglected to tell us. They don't tell you that they claim all this stuff as extra income and they’d have to take it out on your taxes. Even if it’s in their underlying contract, they shouldn’t hide things from people.

    Our rep also didn't tell us how we were gonna have to claim all that stuff on extra income. Now, NDR is costing us a lot of money. Our taxes are totally bombarded this year because we lost out on money and now we have to pay the State of Iowa back between the governmental changes and NDR doing things that caused the extra stuff on taxes. They also send you a 1099 in the mail, and never once was that mentioned to me during the sign-up process.

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    National Debt Relief
    Response from National Debt Relief
    Hello Carol,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

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    Customer ServiceStaff

    Reviewed Feb. 24, 2019

    National Debt Relief has been a way to get back on track and get my payments on schedule. When I was incarcerated for 18 months, all my bills got behind, and I was just overwhelmed. So I called National Debt Relief to try to get myself back to where I was before. NDR contacts the people I owe and they come to an agreement. Then they take the money out of my account every month and pay the people off. I don’t have to worry about making all the individual payments. They took care of it for me. It's one less thing I have to worry about, but I also know that I'm working on my credit at the same time. I can focus on doing other things I need to do. Slowly, my credit score is starting to increase. It's slowly starting progress, and that helps.

    My debt negotiator was a lady. She was friendly and answered all my questions. I was comfortable working with her. She asked me how much I could afford, and then I think that she did the price of work, and I approved the amount. They told me I could call any time if I had any questions or concerns, and I also could log on to the website at any time. NDR sent me emails when some of the companies needed a waiver to speak with them and I just fill it out online. One time, I didn’t have the planner due to Harvey. They mailed it to me, and I filled it out. I got another one and sent it out. It was really easy. Hopefully, I could start putting a little more money to help get it done fast on paying off my debt. I will tell my friends that if they're in debt, they should start with NDR. They could help them get on the right track to getting their credit back to where it needs to be.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 24, 2019

    My experience with representatives from National Debt Relief was great! They explained the process and paperwork associated with resolving my debt issues in terms I understood. They also answered my questions and gave me all the information I needed to make an informed decision about working with National Debt Relief. (I couldn't find my "order number").

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    StaffProcessTransparency

    Reviewed Feb. 24, 2019

    Daniel was my orientation representative, he was extremely thoughtful and explained in detail all of my options. This is something that was hard for me to admit to myself that I had gotten myself in this much debt. Daniel made me feel like I wasn't alone and that they would be able to help me. So I started the process and feel much better about the future of my financial situation already. I was contacted the following day by a team member to make sure I felt comfortable with the process and had all of the details that I needed. I felt very taken care of by NDR. Thank you all for your help.

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    Customer ServiceStaff

    Reviewed Feb. 24, 2019

    I had a couple of credit cards opened. There were a couple of emergencies I had, so I had to use those cards. I had payments here and there and I just wanted to have a single payment. I researched about National Debt Relief and felt more comfortable with them than the other companies. I signed up with NDR's debt settlement program. They have good customer service. The rep who I worked with was great. She helped me with all the questions or any concerns I had. Also, the payment plan was fantastic. Working with National Debt Relief has helped me a lot. I was able to save more money. Everything has been going great and I would recommend them.

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    Staff

    Reviewed Feb. 24, 2019

    Our house was built in 1991 and it was starting to go down, and I didn't have the money to have it fixed up. I also got behind on some of my credit cards. I tried four or five companies and I found out that some of them had more against them than it was worth trying to go through them. I had gotten something in the mail from National Debt Relief, and I thought I would give it a try and see. The reps are nice, but they don't keep you informed if something is paid off or not. They just told me to keep putting money in the bank and they would handle the rest of it. Still, it was easy to get enrolled. A lot of creditors haven't been writing me like they were before I got with NDR.

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    Customer ServiceStaff

    Reviewed Feb. 24, 2019

    I'm getting older and I had about four credit cards. I didn’t wanna leave a bunch of debt for my children. So, I thought I would get my credit cards paid off and went with National Debt Relief. I called them and I had to send copies. They asked me a bunch of questions about what I owed, what I was paying, how much I earned, what I have for expenses, and what I make a month.

    Their reps are very polite and NDR is doing a good job for me. They tell me how much they brought an account down and what they're paying on it. They're very forthcoming with their information. If I have concerns, I call them and usually, they have somebody right there working. This one bank was always calling me and I told them who I'm with and gave them a number, but they wouldn’t call it. So, I called NDR and they told me what to do. And then the bank threatened to sue and NDR told me to mail the copy to them if the bank does and they would take care of it. It will be a year that I'm in their program in a couple of months and then I got six more months after that and I'm through with them. They've settled two of my accounts and they called and let me know. Working with them has taken a lot of stress off of life. I save monthly and instead of having to send so much to each credit card, I just send one payment to them and it's done.

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    Staff

    Reviewed Feb. 23, 2019

    So far so good. Everyone here has been very helpful, Jonathan ** was helpful and very professional. Will update once things get rolling which I hope is very quickly so I can have some relief in our debt without filing for bankruptcy. Again will update everyone once I see results but so far so GOOD.

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    StaffProcessTransparency

    Reviewed Feb. 23, 2019

    The employees of National Debt Relief has been very helpful and explain in detail how the program works. Clarity to was given to all my question as they were answered. I look forward to having a great experience with this company as I set forward to rebuild my credit.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 23, 2019

    The person that called me to go over my papers was very nice and did not rush through her explanation. Answered all my questions. All your representatives were very helpful. I would highly recommend your company to my friends and family.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2019

    I am very pleased that I contacted this agency for debt relief. From the very first call I made the gentleman Ben made me feel that comfortable and made me feel like someone cared about my financial situation and did not feel like I was being judged. I was very relieved after I talked to Ben and for once felt stress-free as if my financial situation was settled even though I still had other steps to complete. That first call really was important to me. Ben helped me and was caring. I will certainly refer family members and friends to this program.

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    StaffProcess

    Reviewed Feb. 23, 2019

    Everyone was very helpful in explaining the process of how to get out of debt. It's going to be a journey but I feel supported along the way. I spoke with two different people who both seemed very competent. Should be a pleasant experience.

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    Reviewed Feb. 23, 2019

    Smooth. An emotional relief to a huge stressor in my life. I am so happy that I chose NDR. Thank you for all of your help. I look forward to being debt free. I would definitely recommend NDR to a friend.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2019

    Very thorough in explaining everything, very helpful. The on-line process for approval paperwork was very easy. The gentleman on the telephone was very efficient and helpful. We look forward to completing the entire process and having Zero credit card debt.

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    Staff

    Reviewed Feb. 23, 2019

    Our overall experience has been excellent. Mr. Joe ** is very friendly and knowledgeable. We felt comfortable dealing with National Debt Relief due to their reviews and being #1 in their field. Mr. ** is an excellent representative of National Debt Relief and he really knows "his stuff". He was pleasant to deal with and answers all questions so you are able to understand the answers. We look forward to all good things to come from National Debt Relief and so very thankful to have found them. A special thanks to Joe **.

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    Reviewed Feb. 23, 2019

    It was great talking to the guys and hope that everything work out and I give them a five stars. Thank you all very much for helping me and thanks so much again. I would gladly recommend National Debt to a friend.

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    Staff

    Reviewed Feb. 23, 2019

    We've had a great experience with Steven and NDR so far. I found the reps to be very well informed and friendly. They were very factual and too sales oriented. This helped me make my decision to go with NDR.

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    Staff

    Reviewed Feb. 23, 2019

    Goes in detail over everything that you need to know and they are patient with you and listen to all your questions and concerns! National Debt Relief is something that I never thought I would have to resolve to when the debt kept piling up and I hope that they can resolve my debt fast and get me back to a happy life.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2019

    It was a great experience! Very helpful and knowledgeable of the services provided. I was able to speak with a representative or call NDR after 6pm which is very helpful. I'm very happy with the person who I worked with. I would recommend NDR to my friends and family anytime. Great experience! They worked with my budget and what I can afford.

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    StaffProcess

    Reviewed Feb. 23, 2019

    The entire team presented the program thoroughly and answered all questions. Jonathan did a great job. I look forward to results with my situation and a speedy resolution of my debt. The proof of the pudding will be in the eating and I am ready to eat!

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    Staff

    Reviewed Feb. 23, 2019

    All over they were great and patience. Very well informed about the policy. They seemed to be concerned about the situation and maybe talked a little too fast other than that all was good. I would recommend you all for sure.

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    ProcessTransparency

    Reviewed Feb. 23, 2019

    Both Nancy and Danny were extremely helpful in explaining what the process will be for me. They made sure I understood what was being explained to me and asked if I had any questions before proceeding on. I would highly recommend them to others.

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    StaffProcess

    Reviewed Feb. 23, 2019

    My experience was pleasant, informative, and easy to understand. At first it was hard to understand the how National Debt Relief pays off my debt and negotiates with credit card companies. I appreciate that such a debt relief program is available. Thanks very much.

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    Staff

    Reviewed Feb. 23, 2019

    I feel very comfortable with this company. Everyone has been nice. I feel like a thousand pounds has been lifted off of me. I will spend the word to my friends if they may need help. I did not feel pressured like much companies seem to make you feel.

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    Process

    Reviewed Feb. 23, 2019

    Just started this process. Choosing to let go of credit cards is scary and hard. Choosing to start this process is embarrassing. Until you talk to them. They made this process less scary. I know they are there to support and help me be debt free. Living debt free? Sounds AMAZING. I can't wait to get there.

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    StaffProcess

    Reviewed Feb. 23, 2019

    All the representatives were very professional and informative. Overall it was a very comforting experience for something that is very stressful and intimidating. I have recommended National Debt Relief to family and friends and I know that they have begun the process as well and had very good experiences as well.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2019

    I was trying to pay off some credit cards. I have good credit and I didn’t like the idea that I owed. So when I got back on my feet, signing up with a settlement program was one of the things I wanted to do and try to get things done. Some people say a settlement is not as good as paying them off but I wanted so good to face it and get it done.

    I looked at different financial companies and after talking to National Debt Relief, they seemed like a better choice. I signed up with their debt settlement program. They gave me an idea of how many months it was gonna take for the amount that I had. Then they just pulled up what I had and told me how much I needed to send each month. Right now, I'm a little bit halfway of the program. They told me that they'd keep the creditors off my back, as far as them contacting me. They also told me that I had their protection and that they can get these settlements done.

    I didn’t like the payment plan but it's based off on how much debt I have. And when it comes to customer support, they have been good. They're very friendly. I give NDR quite a bit of money each month, and we had a little family situation where I needed that money. I called them and talked to them about holding off on pulling it out, and they were very cooperative about that. They've taken care of a few settlements and it feels good to get rid of something. Overall, I'm happy.

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    Response from National Debt Relief
    Hi John,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.

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    Process

    Reviewed Feb. 23, 2019

    National Debt Relief had the commitment to have my debt resolved in a matter of four years. Signing up for the program was an easy process. The payment plan was manageable and it was less than what I was having to manage with individual creditors. When one has debt concerns, it's a little uncertain but National Debt Relief has been very wonderful to work with. I hear from them every time they make a settlement with the creditor and there's a periodic check-in. There's also a web portal that I could constantly see how the program is being managed on my behalf. I had four accounts that went into the program and I'm now down to my last one. The program has been very successful and easy.

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    Price

    Reviewed Feb. 23, 2019

    I had put too much on credit cards and the minimum amount was all I could make. That wasn’t getting it because the interest charge often was more than the minimum payment. I called Debt Relief and the terms that I was quoted seemed doable. Signing up was okay except it was a little rushed. I didn’t have a computer at the time, and I had to borrow one to set up to complete the enrollment process. Also, I don’t think I was told that I was gonna have to report the debt when the creditor settled. That amount was gonna be reported to IRS as income, and it put me over with the tax changes this year. I had to pay back because of that increased income reported.

    When I do the math for three years and the amount I pay each month, I'm saving because I'm saving the interest. I was hoping it could have been less, but it was the best that NDR could do. I've already made it through a year I keep thinking that I can make it through two more years, and that's taken away some of the hopelessness that was there before.

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    StaffTransparency

    Reviewed Feb. 22, 2019

    So far my experience has been excellent! I have no complaints. People are friendly. I didn't feel like a bad person for having my debt. I was able to explain my situation. The process of setting up is well worth it. I feel relieved already.

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    Customer ServiceStaffProcess

    Reviewed Feb. 22, 2019

    Nathan was extremely patient and helpful answering all my question during this trying time. He took the time to answer all questions and made sure I was comfortable before moving forward to the next section. I really appreciated his words willingness to put me at ease in the process and help me understand.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    Aries ** was the representative that helped me and she was so nice, kind, helpful, and patient. She made everything very easy for me to understand. I had contacted a different company previously and the man was so rude that I chose to continue my search. Good customer services goes a very long ways. Thank you National Debt Relief!!! You have taken so much pressure off of me.

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    Customer ServiceStaffProcess

    Reviewed Feb. 22, 2019

    Customer service representatives are very helpful with clients. Satisfied with the debt relief service they are providing and will recommend to others clients in the future. I am very happy with the services that provided by debt relief program. It will make life easier and comfortable with payments plan.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 22, 2019

    Joseph ** was the person I talked to first and I have to say I have called just about every year at least once and have never felt comfortable enough to take the leap of faith with debt consolidation. Joseph answered all my questions and made sure I was comfortable with any decisions I was making. He didn't hurry me at all. He even called back to make sure I wasn't having any second thoughts and to ask if there was anything more he could do for me to help make my decision either with NDR or without. He made it clear I did not have to make a decision this moment and if I was not comfortable or sure on what he was saying I could talk to someone else if need be. He was quick to answer every question and was so polite and patient. Once I decided to take the leap, everyone I talked to from that point on was just as friendly and made me feel like I really did make the right decision.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 22, 2019

    Everyone was very helpful and compassionate. They explained everything in detail and were very helpful in the approval process and the set up of my account. The welcome call was very helpful in explaining everything that was available with the program.

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    Customer ServiceStaffProcess

    Reviewed Feb. 22, 2019

    She was very intelligent and courteous. She demonstrated patience and helped me navigate the process seamlessly. I also appreciate that she offered me help moving forward. I would highly recommend her as someone who demonstrates all the traits you would want in a customer service representative.

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    Staff

    Reviewed Feb. 22, 2019

    Very helpful as far as consolidating all my credit card debt into one payment. Falling behind now this gives me a chance to not only catch up and breathing room but eventually pay everything off. Very Helpful. Instead of multiple payments, now it's just one payment.

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    Staff

    Reviewed Feb. 22, 2019

    Everyone has been very friendly with questions I had (Ciarra ** and Bianca). I read the many pages of the contract and was quite overwhelmed until Ciarra explained them to me. I feel relieved that I can finally manage my debt that has been a burden and even though I have paid them on time, it has been hard for me because I am a senior on Social Security and retirement pay from the City of Montgomery. Thank you for being so helpful.

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    StaffTransparency

    Reviewed Feb. 22, 2019

    I was super nervous about calling the National Debt Relief, but both agents walked me thru everything that I needed! Thanks so much. I look forward to working with you guys and I can't wait to be debt free. All the information was explained in a way that even the average person could understand.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    I like how professional the representative I spoke to was. Very customer oriented, and very positive attitude. Great customer service. I don't have anything negative to state, on this form, about this service. I'm new to the service. I found out about it from the BBB.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    Kelli was great, she answered all of our questions and was very friendly. Would recommend to anyone looking to consolidate debt and isn't looking to buy a house or vehicle in the near future. I just wish I would've called sooner.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 22, 2019

    I had such a feeling of dread when I made the initial phone call to National Debt Relief. Isaac was on the other end of the phone, and he immediately put me at ease. He walked me through the enrollment process, answering all my questions thoroughly. I feel like I can breathe easily again! I would highly recommend the National Debt Relief program to anyone in need of help from overwhelming debt. Thank you so much!

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    Reviewed Feb. 22, 2019

    My experience with getting debt relief was amazing. Andrew ** has no hassle and straight to the point. Informed me of pros and cons and went into extreme detail about how the service works. Could not have asked for better help with getting out of debt.

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    Reviewed Feb. 22, 2019

    My experience so far has been good looking forward to work with you guys. I am glad I take this step for a better five for my family. I am looking forward for less stress in my family and my job. Thanks.

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    Customer ServiceProcess

    Reviewed Feb. 22, 2019

    The program started out great and once everything was settled with a payment plan, I was basically ignored. I have opened 4 customer tickets over the past 4 months and even called asking for an update on the account and each ticket is closed month after month with no response and they didn't know on the phone either. This wasn't an issue while they were making money on the agreements; but after that you are on your own if anything changes.

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    Response from National Debt Relief
    Hello William,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    I am so relieved and grateful I made this call. Feels good to have an advocate helping me through this so I can get back on track. The customer service was nothing short of incredible. I was never made to feel silly, irresponsible, or ashamed. I have been the victim of a horrible situation and if it weren’t for this service and these wonderful people - I just don’t know what else my family would do.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 22, 2019

    NDR called me and explained everything nicely. Highly recommend it. The process is smooth and the National Debt Relief representative explained everything nicely and followed up in timely manner. My case have just started and hope to get out the debt soon.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    Your customer service reps have all been happy and helpful. I was embarrassed to call in because of the amount of debt I have but they weren't judgmental, they gave me hope that I can pay off this debt and be in a better financial situation. Thank you!

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    Customer ServiceStaffTransparency

    Reviewed Feb. 22, 2019

    Answered everything I asked and made things very clear to understand. Representatives speaking were easy to understand. Calls didn’t take to much time was rather quickly than expected. I’m very happy to have gotten these 2 great reps and I’m sure everyone else in the company was well trained like they were.

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    Staff

    Reviewed Feb. 22, 2019

    Thank you for your help, I hate having to do this. But you have been polite, cooperative and especially helpful. I do appreciate what you are doing for me. Your assistance with my debt will aid me in reaching my goal of retirement. I am looking forward to a good relationship for the next 30 months.

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    Staff

    Reviewed Feb. 22, 2019

    Excellent service. Great people. The question I had were answered in a very professional manner. I would not hesitate to recommend this company to anyone. There was no hi pressure to sign up. Daniel was so helpful, it was like working with a friend. Again, a very good experience I dealing with this company.

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    Reviewed Feb. 22, 2019

    Very pleased. Im glad I can take the next steps to help me with all my debt needs and you guys was rated number 1 so my decision was pretty easy. I will definitely recommend you guys to anybody who's looking for help with their debt.

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    Customer ServiceTransparency

    Reviewed Feb. 22, 2019

    I have just finished my welcome call. So far everyone has been thorough. I hope everything goes smoothly. The information has been helpful. Also they were sure to make sure to give me addresses and phone numbers as well as to getting updates with my email.

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    StaffProcessTransparency

    Reviewed Feb. 22, 2019

    Daniel ** & Jasmine ** were very helpful, patient, thorough and knowledgable. I appreciated their kindness and understanding during this difficult transition and process. I am grateful for the support. They were also very prompt in following up, pursuant to our conversations, and gave clear direction.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 22, 2019

    A big Thankful to Emely **, for her patience and time listening to me. She explained very carefully and detailed about the program. She had an excellent customer service. I had a good experience and I can highly recommended your program. Thanks to Brandon as well.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    Great customer service. Very impressed with the customer service representatives. Everyone was very nice and helpful. Bruno ** was the Best!! Demonstrated empathy and was very professional while making me feel at ease and explaining everything thoroughly. I am very glad I took this next step to financial freedom.

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    Customer Service

    Reviewed Feb. 22, 2019

    Great. Just a little awkward and made me question the legitimacy a little when asked for touting and account number. Maybe if the phone number was always the same number, or if it would be at all possible to not give sensitive information over the phone.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 22, 2019

    I was in debt and made a random call to debt relief companies. The one who picked up the call, Wallace from National Debt Relief, explained their service so well and made me feel like they could help me. With the way he spoke to me, I was like, “I should give this a shot,” because I was in doubt that they could help. He said that at least I should be working and also, if possible, I should be persistent about me paying off the bi-weekly deduction as it would help me get my credit score back. He made me feel like everything was under control.

    The enrollment process was a bit hard since I didn’t have time and then they had to send some things I had to sign. The program worked 50% for me because I started this eight months ago and I'm still not 50% through. I thought that I would be more than halfway at this time, that I would be a little closer but I'm not and that was the disappointment I had with NDR. My creditors have been calling me that they could reduce the debt themselves. I was thinking about stopping it with NDR or just going ahead. It's not the process I thought but at least I'm getting there.

    When joining a debt relief company, it's like your credit score has to start building up again. I have a bad credit score and when I joined NDR, I don’t have to think about that. Hopefully, it gets better. NDR went very good and anytime I get a misunderstanding or I don’t understand anything, they talk to me nicely and they have their time to explain everything. They give me peace of mind and they deal with my creditors. Before I was picking up my phone every time because my creditors were calling me but now, I don’t have to do that anymore. Their quality of service is 100%.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    I'm in debt and couldn't afford to pay it all so I sought the services of National Debt Relief. They seemed legit and not like a scam. The enrollment process was very easy. They just gave me the monthly payment after they went through the people and got a settlement for what I have to pay. And then, I just pay it off slowly. The payment plan was definitely working for me. The rep was very helpful too. The response time that I got back from asking any questions was good and the quality of their service was outstanding. I'm about to complete the program. Next month, I should be able to pay off everything, and I’ll be back to living life regularly. I don’t have to take a check to pay a check.

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    StaffTransparency

    Reviewed Feb. 22, 2019

    National Debt Relief's enrollment process was easy with their guidance. If I had questions, they answered them and they were very nice about it. I had a really good experience. The team at NDR are always available and very professional. I was really nervous at first because I wasn’t sure if it was all gonna work, but they assured me it would be fine and that they are always there if I have any questions. They are doing a great job and a lot of my debts have been settled already.

    They took the monthly expenses into consideration, so we came up with what I could afford, and it has been working out. I was even furloughed and couldn’t make one of the payments, but they waived it and picked it back up. I said that I didn’t know when I was gonna pay it again, but they worked with me on that as well. I got into all those debts trying to help out my son in getting him an apartment. I had two households for a year and I explained it to NDR, and they really helped me out. NDR has been great and working with them was better than getting a loan consolidation per se. It works.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    They made the not so fun process at least bearable by being friendly and there to answer any questions. I truly appreciated them not judging me and making me feel at ease throughout the application process. I look forward to the process and becoming debt free.

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    StaffProcessTransparency

    Reviewed Feb. 21, 2019

    The reps explained the process in detail and were very receptive and informative to our questions. The reps were also very patient and understanding with our situation. They assured us that they were on our team throughout this entire process.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    I completed an online request late at night 2/19/19. Rec'd an E-mail reply early morning 2/20/19. Spoke to Steven ** several times on 2/20/19, and received E-mails from him as well. VERY HELPFUL! More communications 2/21 with co-worker (can't remember her name/started with "T" - also very knowledgeable and informative.

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    Customer ServiceStaffProcess

    Reviewed Feb. 21, 2019

    Representatives were very nice and very helpful. Answered all of our questions and helped us very well. They helped us understand the program and assured us that we were doing the right thing. I would highly recommended to my friends and family.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    The customer service during my Welcome Call for NDR was excellent. I spoke with Ed ** who was patient, thorough and very funny - he greatly reduced my stress due to the stress of the situation. Go Ed! I'll recommend the service to anyone.

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    Staff

    Reviewed Feb. 21, 2019

    Very knowledgeable and personable. I was relieved to know that there was a solution to consolidating debt. I had heard about National Debt Relief and decided to give it a shot and call to go over my options and think I might have hopefully found an answer. I want to personally thank you for your time to speak with me and go over my options. Thanks!!!

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 21, 2019

    While making one of the scariest calls of my recent life (handling my bills), I found Gary to be extremely friendly and understanding. Not only did he support me through the process, but he explained what the outcome would/could be and how I can resolve this without further embarrassment. I was expecting this call to be a little pushy and inflammatory, but it turned out to be supportive and like talking to a friend.

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    StaffProcess

    Reviewed Feb. 21, 2019

    I just wanna say and give a big thanks to Barbie for helping me through this process and to help put my pride aside. As a young man I worked multiple jobs and at times it got hard and I had some low points. So after talking to Barbie I've come to the conclusion that I don't have to work my life away for mistakes that happened in the past. So on that note I wanna say thank you for this chance to get my life back on track!

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    StaffTransparency

    Reviewed Feb. 21, 2019

    Clyde spoke clearly and was easy to understand. I didn't feel rushed or pressured to do this. He answered all my questions and explained everything I needed to know. I'm so relieved to have this opportunity to help me get my life together. Thank you National Debt Relief for making this easier than I thought.

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    StaffProcessTransparency

    Reviewed Feb. 21, 2019

    I talked to Safia **. She was very helpful and knowledgeable person. And she explained everything step by step and she made sure I was aware and understood everything that we was going over and the process of the program and how everything worked. And a time frame of the program and the fees to go with it. and answered all questions I had.

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    Staff

    Reviewed Feb. 21, 2019

    They are difficult times and they were very kind and made things easy for me and my husband to understand. They will help us improve our finances and improve little by little in what we need. Thank you so much for everything.

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    Reviewed Feb. 21, 2019

    We seriously needed help. It was out of control and I didn't know what to do. After calling them it was pretty simple, quick and I walked away with a plan that makes it seem possible to get out of debt when I had lost all hope. I breath a little easier and sleep better now lol. Thank you and hopefully this works out positively for all involved. I won't do this again. Lessons learned the hard way.

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    Customer ServiceTransparency

    Reviewed Feb. 21, 2019

    I am very pleased with the help I received over the phone. Both gentlemen that assisted me were very clear with the information given to me and made it simple to understand. The way my plan was explained was very transparent and the follow up call was made simple and clear. All my questions have been answered up to this point.

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    StaffProcess

    Reviewed Feb. 21, 2019

    The gentlemen on the other line, was very polite to me. He told me exactly everything in the program. He also reviewed the agreement with me section by section. Because of that I didn't need to ask any additional questions.

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    StaffTransparency

    Reviewed Feb. 21, 2019

    Everyone at NDR has been great on my journey to becoming debt free. Everything was clearly explained to me every step of the way and they are truly committed to helping you. I look forward to working with them and living a more stress free debt free life.

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    Staff

    Reviewed Feb. 21, 2019

    Wonderful experience, extremely helpful. Thank you all for what you do. Any questions have been answered promptly and professionally! I look forward with continuing your services. I do very much recommend this to any friends and family. Have a nice day and thank you for your diligence.

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    Customer ServiceStaffProcess

    Reviewed Feb. 21, 2019

    Although this process was quite lengthy time wise (A few hours on the telephone for the past two days) I am sure the outcome will be well worth the time spent. National Debt Relief was very thorough, helpful and easy to work with while setting up a program to solve my debt issues. Barbie was wonderful to work with, very professional, easy to understand as well as knowledgeable, kind and helpful. I am recommending this company to some of my family members and am encouraging them to contact Barbie directly through email to get the process started. I hope the next 3 years working with them will go equally as well. I am looking forward to becoming debt free.

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    Staff

    Reviewed Feb. 21, 2019

    After talking with a representative, I felt completely comfortable and relieved. I knew that my husband and I were on the right track. Our rep was very informative and was very sincere about helping us. She was very patient and understanding. I’m thankful to be on the right track to get some of the stress out of our lives.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 21, 2019

    I could not be more happy with the service I have received so far with National Debt Relief. All the information about their program is truly transparent and easy to understand. I believe if you can fully explain the program to someone else yourself as a customer then you are well informed. I have been able to explain the program and my enrollment to a few family members and they too feel the program will assist me in obtaining a fresh start free of debt because as we know having debt can really take a toll in every area of your life.

    I appreciate the kindness and great customer service provided by Matthew ** who got me signed up. He is very knowledgable and really did teach me a few things while we were getting me enrolled into the program. I was initially leaning towards bankruptcy, but before filing I spoke with Matthew and all the information he provided me with changed my perspective on the route I was initially taking. I am very appreciative and cannot wait for the day I have my first debt settlement. They are advocates indeed and great ones! I look forward to being debt free and never taking a look at a credit card again.

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    Process

    Reviewed Feb. 21, 2019

    We were a bit apprehensive about this program, but Dwayne ** did such a great job that we feel confident that this is the correct course of action for us. Quick and fast way to help our situation. Thank You!

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    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    When I received a flier in the mail regarding your company I was skeptical thinking I would never be able to get out of the mess I had put myself in and was disappointed and ashamed because I knew better. I called the number provided and was prepared for the worse I spoke to Paul ** and within the first minute of the call I began to feel so much better. He was friendly, compassionate and understanding and made me feel comfortable and glad that I had called. There should be a million more like him in customer service positions. Thanks to him and to Catalina on my welcome call I can breathe again! You are a company that gives a breath of fresh air regarding such a sensitive matter. Thank you!!

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    StaffProcess

    Reviewed Feb. 21, 2019

    Excellent program and very nice people with whom I spoke to. The program covers all base. I'm excited to be debt free. They make the program so easy to follow and understand. Two co workers and friends inform me about your program and to this day they are very happy.

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    StaffProcessTransparency

    Reviewed Feb. 21, 2019

    Daniel was very helpful and I am very confident in my success with this program. Everything was explained to me very clearly and all questions were answered. Information was sent to me and I was taken care of very quickly and efficiently.

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    Staff

    Reviewed Feb. 21, 2019

    Both Bianca & Edward were just perfect in their service. In a swarm of confusion & fear they were both extremely kind & patient as well as informative & professional. I ran into an obstacle & had to pause my enrollment momentarily & even then they both followed up & I was able to complete my enrollment quickly. Great job! Thank you very much! God Bless!

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    Reviewed Feb. 21, 2019

    The start up process is very easy and simple. So far it’s been smooth overall. Looking forward to finishing the entire process and start my new beginning debt free thanks to National Debt Relief. I would recommend this program to anyone struggling with debt.

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    Reviewed Feb. 21, 2019

    You have offered me a lifeline and getting my debt under control. This is all new to me as I have not had a problem with any debt until Now. In fact my credit score for years has always been above 800 and now it is in the toilet. Thanks for the help.

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    Customer ServiceStaffProcess

    Reviewed Feb. 21, 2019

    The amount of time it took for the enrolling representative to call after I completed the inquiry request online was incredible - Literally less than 5 minutes. Mark was absolutely amazing while speaking with me, and when he had other obligations to tend to and couldn't complete my enrollment personally, Krystal ensured I was informed and answered all of my questions in his place. Despite my anxieties over the prospect of process, I knew this was the right decision and was very grateful to both of them for their help. My welcome call representative was just as incredible, ensuring that all of my questions were answered and that I was comfortable with the program and confident in knowing that despite the initial credit ruin while the program runs it's course, I will be able to grow to financial gain again.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    Very Professional all my questions were answered in an explicit manner. All the phone numbers and fax were also given to me. The email address was also provided. Marie the welcome agent was professional. If I need the information to be repeated she will go over it.

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    StaffProcess

    Reviewed Feb. 21, 2019

    Every associate I talked to was very thorough and professional. They were very knowledgeable about the process. So far it's been a very good experience. I feel this was a good decision I made to contact. They answered all questions pertaining to my concerns.

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    Staff

    Reviewed Feb. 21, 2019

    Thank you for being outstanding in customer relations. You have given me a sense of peace with your expertise regarding debt relief. I know this is going to be a difficult journey. I feel it will be successful. Ray and Lauren were both beyond professional and kind during our conversations.

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    Staff

    Reviewed Feb. 21, 2019

    Wanted to say that getting started was easy and friendly. Made easy to understand and follow what will happen next. Also reinsurance through this process that they will be here for you. Having NDR on my side I feel this will make getting out of debt achievable. Knowing NDR is here to help delegate for me to lower my debt to nothing. Looking forward to working alongside NDR to get back on track in life financially.

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    Staff

    Reviewed Feb. 21, 2019

    NDR has a great staff, courteous, patient, willing to talk and listen. This is very stressful for me and they make it much more bearable. This was a lot to cover, and I had many questions. They also made sure I knew how to reach them.

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    Staff

    Reviewed Feb. 21, 2019

    Brent ** and team were very helpful and polite. Walked with me on every step of the way. The team we're knowledge and did their best to make sure I understand all aspects of the debt relief program. They gave me the best option to handle all my debt in a short amount of time.

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    StaffProcess

    Reviewed Feb. 21, 2019

    I was wary as to how I am going to conquer my debt- but Paul and David did an excellent job walking me through every step of the process and understanding what I was working toward. They are very knowledgeable and honest, and did a great job assuring I had all necessary paperwork and understanding of my debt settlement.

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    StaffTransparency

    Reviewed Feb. 21, 2019

    My experience was pleasant and went smoothly. Considering the subject matter, Michael Jeffries was kind and patient and made the time rather painless. I was also treated with respect from Hector who somehow found a way to explain a very dry topic with clarity and understanding when I asked my various questions.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    Very satisfied. Customer service very detailed and helpful in explaining program to us. Looking forward to working with them to reach our goal of debt relief. Agents were very friendly in assisting us through and explaining terms of program. Patient and understanding of our hardships through the years.

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    StaffProcessTransparency

    Reviewed Feb. 21, 2019

    Everyone was friendly and help give me peace of mind. They explained everything and answered all my questions. Barbie and Tanya helped me understand how it works and let me realize I'm not alone in this process. They are here for me through the whole process.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    I was really pleased with the amount of service and information I received while making such a difficult decision. Chris was very informative and helpful I hope the rest of my experience is as good as the first impression. The welcome call was also very helpful and just confirmed that this was the right decision for my current situation. I absolutely loved the fact that they send a packet with the same information.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    Mr. Edgar ** was very very good in explaining the companies qualified information he had to tell me! He is easy to talk to and explains everything by the book! Thank you Mr. Edgar **! I would recommend this company to any that needs help! Thank you to Monica that called this morning and helped through all the rest that needed to be said! Both very patience with me and made me feel important! Thank you!

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    Customer ServiceStaffProcess

    Reviewed Feb. 21, 2019

    Every call I had received, staff is always nice and friendly. They make sure I understand everything and are willing to answer my questions no matter how many times I asked. So far the process has been easy and reassuring.

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    Customer ServiceProcess

    Reviewed Feb. 21, 2019

    I am very pleased that I chose National Debt Relief to help us with a difficult financial situation we're in. They have given us hope that things will get better. Mr. ** was great in explaining the program. The support that is given by this company is surprising. Awesome lines of communications with any question or concern you may have.

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    Customer ServiceProcessTransparency

    Reviewed Feb. 21, 2019

    Mr. Steven ** was our Debt Relief Specialist. Before even deciding to move forward with the process, which is taking a "leap of faith" on our part, Steven was transparent throughout, answered all our questions, and addressed our concerns. We had inquired with other competitors of NDR, but it was Steven's high level of customer service that convinced us to work with NDR to help us get out of debt.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 21, 2019

    Michelle and the welcome call was very clear and informative. Both customer service representative were very knowledgeable and friendly. Both explained everything very clear and understandable. Excellent in making sure all information was understood and how to contact the team if I had any questions moving forward.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 21, 2019

    They were friendly and professional and explained every details. They would always ask if I had any questions. Thanks for fast professional service. They supplied me with all the contact information and phone numbers if had any questions. Thanks I am very comfortable with everything explained to me.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    Like the service I received, very friendly and helpful, recommend to friends or anyone in need of your service. I'm glad I made the call for your help in he thing send free, looking forward to work with you to help me get send free.

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    StaffProcess

    Reviewed Feb. 21, 2019

    There can be a great deal of stress in having to ask for financial assistance. Working with the consultant was very comforting. He was intelligent, kind, and respectful during the process. I felt as if I was being treated with respect, which is greatly appreciated in this troubling time.

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    StaffTransparency

    Reviewed Feb. 21, 2019

    Thanks for the service and professional courteous explanation. I plan to use this service as much needed to get me through this debt and out of debt. I like the thorough explanation and signing the documents online. Thanks again!!

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    Staff

    Reviewed Feb. 21, 2019

    I started this program today and I have high hopes that everything will be settled and taking care of in due time... So far everyone has been really helpful which make it easier for me being in this situation. I really appreciate it...

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    Staff

    Reviewed Feb. 21, 2019

    Great experience so far. Everyone was so nice and understanding and made me feel like I had hope again that things would improve. I would recommend this National Debt Relief for anyone that is struggling and can’t seem to keep.

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    PriceStaff

    Reviewed Feb. 21, 2019

    The people at National Debt Relief are very helpful and knowledgeable about what they're doing. They always follow through and are always on time. They were also flexible and they worked with me when I needed to skip a payment. I am enrolled in their debt settlement program and they were able to work with the creditors and give me a lower credit price to pay. And it's convenient that NDR has an escrow account that I can put money into. My payment plan is a little high but I understood that these guys need to be paid off, so I was willing to go for it and do it. I've had to cut back on a lot of things including food and gas. But my goal is when the payments are done, I'll be relieved and it'll be a big help. I have about five cards that need to be paid up. I got two paid up so I'm about a third of the way through. When you put in a request for service, their turnaround time is very quick, so I'm glad I stuck with them.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 21, 2019

    I had some things that came up and I was not keeping up with the payments. I gave National Debt Relief a call and everything worked out. Their enrollment process was quick and easy. I gave them all my information as far as my finances go and they figured out what was the best payment option that I can afford. NDR consolidated everything into one payment. That has helped out quite a bit and was being able to work with me. I've been a year and six months in their process. My negotiator was really good to talk to. He explained everything and I didn’t have to ask him a lot of questions. He communicated with me through emails and phone calls. I was really comfortable discussing my needs and concerns. I'd recommend NDR to my friends.

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    Staff

    Reviewed Feb. 20, 2019

    The two people I had contact with were very helpful, informative and patient. I contacted this company due to a mailer I received. All my questions were answered to my satisfaction. I feel that I can reach out to Nat’l Debt Relief at any time with any questions.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 20, 2019

    The staff I spoke with were very professional and knowledgeable. I was very pleased. Carlos answered every question. He explained the process. He doesn't speak down to you. I liked the way he is so organized. The signing of the was was great. The follow up call was a breeze. The lady was also very well with checking all the forms. I would recommend to others.

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    StaffProcessTransparency

    Reviewed Feb. 20, 2019

    Everyone has been wonderful! So polite and informative, and everyone was so helpful. Of course I'll know more once the program gets underway, but for now I've talked to nothing but nice people. A+ service, and everything explained in great detail.

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    Staff

    Reviewed Feb. 20, 2019

    Everyone I have spoken with, up to this point, has been very helpful and encouraging with explaining the steps that are to come in the near future. I could not have asked for a better team of people to help me out at this point. Very impressed!

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    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    Loved the customer service! They were informative and made me feel a sense of relief, I was really worried about handling my debts but after speaking with NDR I was really put at ease. They let me know all the steps that they were going to take to resolve all my debts.

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    StaffProcess

    Reviewed Feb. 20, 2019

    Taj ** is amazing, very personable, and explains everything in an easy way. I feel secure and supported signing up for this program. It is always easy to get a hold of Taj and I know this will continue in the future. Marie was also very friendly and knowledgeable when we went through my welcome paperwork! I would suggest this program to anyone!

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    Staff

    Reviewed Feb. 20, 2019

    Quick, easy, and friendly. Every person that assisted me was super friendly. I felt ensured that I was doing the right thing for myself and my future. They helped me get a better understanding of what consolidating mean. The payment plan we have arranged was well in my comfort zone.

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    Staff

    Reviewed Feb. 20, 2019

    My experience: I am very glad. They are very fast and specific. It was very helpful to me. They give me options to decided the best. Of course, I will recommend my friends to contact National. They will be proud of you too and can find the counsel and help they needed.

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    Customer ServiceProcessTransparency

    Reviewed Feb. 20, 2019

    I had a great experience with everyone I have talked with from National Debt. They explained everything so I completely understood. And they made sure to answer any questions. I am excited to start this process to get out of debt sooner and not be stuck in the same cycle of paying and getting nowhere.

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    Staff

    Reviewed Feb. 20, 2019

    My experience was efficient and professional with very friendly representatives. Even though there was a lot of information I believe it was all covered with great detail. I am excited about getting out from under this debt. I hope to be able to re-establish my credit rating at the end of this program.

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    Customer ServiceTransparency

    Reviewed Feb. 20, 2019

    Excellent communication and explanation of events as they will happen. Very satisfied with the entire experience to this point. I am looking forward to the day when I am clear of debt and on my way to being able to relax. This has already eased a burden that has been hanging over my head.

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    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    I called to complete my welcome call to move forward with my program. The woman I spoke with was absolutely wonderful. It's easy to feel at ease and relieved after talking with her (I apologize I don't remember name). I appreciated how she spoke to me, how she was informative and patient, and I really felt that she enjoyed helping me instead of making me feel like I was bothering her. It only takes one bad customer service call to put a lasting sour taste in a customer's mouth and I am happy to say that I feel nothing but appreciation for how our phone call was completed.

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    Customer ServiceStaffProcess

    Reviewed Feb. 20, 2019

    Awesome experience. Everyone was helpful in explaining the process and guidance. The process was easy. Customer service was available to answer all questions and concerns. I would recommend this program to family and friends that are in financial hardship.

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    Customer Service

    Reviewed Feb. 20, 2019

    Workers help made things easily for me to understand toward helping me to be debt free. I am so grateful for making up my mind to call on National Debt Relief. I would gladly recommend National Debt Relief to anyone.

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    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    I'm totally happy that I called and I am certain it will make a difference in my life. With the wonderful assistance from my contact person, I was assured that everything would work out. It's pretty scary turning over your life and finances into another person's hands, but I'm thankful for the second chance.

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    Staff

    Reviewed Feb. 20, 2019

    Mr. ** and Ms. ** were very polite and informative. It was a pleasure to talk to them both. Would recommend to a friend in the future. They were very explanatory on all accounts and informed me that they could be reached whenever I would need them. That really means a lot to me as I have never had to do this before. Thanks for all of your help!!!

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    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    Callers honor time and state how long the phone call will take up to 15-20 minutes which was exactly how long it took. There is a lot of information to consider, but the team is extremely helpful and ready to see financial freedom for you.

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    StaffProcess

    Reviewed Feb. 20, 2019

    I haven’t begun the program yet, so I can’t comment on how the program works, I will say the two people, Michael and Viola that I’ve spoken to were very informative and kind, they were upfront with how things works, about the fees associated with the program and how long it will take and if you finish early.

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    Staff

    Reviewed Feb. 20, 2019

    They helped me with all my questions and concerns and really put my mind at ease. And both the reps I talk to were very friendly and patient with my questions. I’m really excited to have them help me with our debt and get back on track.

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    StaffProcessTransparency

    Reviewed Feb. 20, 2019

    This process was very easy and understandable. All of my concerns were addressed and the staff was very professional. David was amazing. I look forward to the future outcome of my debt relief. Everything was explained to the full extent. Seems to be a great service. Thank you.

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    Customer ServiceProcess

    Reviewed Feb. 20, 2019

    My experience was very good. They helped answer all my questions that I had. I was worried but at ease by the end of our conversation. I felt comfortable in my decision to go with this program and am excited for the results.

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    StaffProcess

    Reviewed Feb. 20, 2019

    The person I spoke with spoke very clearly. He did a good job at explaining everything in detail with me. I would definitely recommend this company to anyone I know needing debt relief. The entire process has been very easy.

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    Customer ServiceStaffProcess

    Reviewed Feb. 20, 2019

    Desiree ** was easy to speak with regarding my financial hardship and very knowledgeable of the services and expected outcome of the program. She answered all my questions, was very professional, most excellent customer service and gave me hope that I can handle this situation, can resolve and start rebuilding my credit in a few years. I really appreciate this opportunity and look forward to see how it all turns out in the future.

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    Reviewed Feb. 20, 2019

    What a pleasant experience. Unfortunately we are in a jam with debt. We are very fortunate there are companies out there like National Debt Relief to help us get out of a jam. Thank you again for all the support and no negativity at all.

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    Transparency

    Reviewed Feb. 20, 2019

    Shelley was very helpful and supportive in helping me set up an account and giving me clear and transparent directions, and program details. I can't really review much else as I am very new to this program and do have the experience to speak to either good or bad.

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    StaffTransparency

    Reviewed Feb. 20, 2019

    Very helpful is a scary situation. He explained and went over things very thoroughly. Explained what to expected in the next few month and what to expect at the end of the contract. He explained debt may affect my gross income as far a taxes are concerned.

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    Customer ServiceStaff

    Reviewed Feb. 20, 2019

    I was nervous about getting in the program but once I made the call, I was at ease. From the initial why National, to the completed results I have thought that I was treated with respect and they were very easy to understand, and if I had any questions it was answered promptly.

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    StaffProcess

    Reviewed Feb. 20, 2019

    Great experience, very helpful staff. Would highly recommend to people in my situation to move forward with National Debt Relief. I am saving money and feel relieved to know that I will be paying off my debt. The process is very straightforward and the staff make it very easy to follow.

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    Customer Service

    Reviewed Feb. 20, 2019

    Thank you for your help. I look forward to clearing my debt up. I’m not sure exactly what else I’m supposed to say other than thank you. This was a positive experience dealing with your customer service program. Again thank you. Have a wonderful day.

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    StaffTransparency

    Reviewed Feb. 20, 2019

    Two people I've been dealing with, Al ** and Maria, were clear, kind, patient, understanding, efficient and thorough. I couldn't have asked for anybody better. They each answered every question, listened to my every concern, calmed down my anxiety, and gave me room to breathe and think.

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    StaffProcess

    Reviewed Feb. 20, 2019

    My only problem during the enrollment process was gathering loan agreements with my current debtors. I had long standing accounts and my Initial loan agreements were either thrown away or lost by me so finding them or contacting the debtor to request them was difficult. Other than that, I feel the program is extremely well put together and thorough. Everyone I talked to was very courteous and well-trained.

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    StaffTransparency

    Reviewed Feb. 20, 2019

    I am very pleased with National Debt Relief. They have explained everything and I do understand. They were very professional and helpful. I do thank you for assisting me. It is very helpful to know someone is out there to help me. Thank you again.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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