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National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews

    Our review standards

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    Page 133 Reviews 19575 - 19725
    Verified purchase

    Reviewed Nov. 1, 2019

    It has been a pleasure to have found a good company who informs you about everything pros and cons. I appreciate everyone’s help who we both have came in contact with. I will recommend this company to everyone that I know that is having problems with debt trouble. Thank you!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Nov. 1, 2019

    Telephone receptioners. They were very helpful, and explained everything so I could understand it easily. They took their time, talked very clearly and really helped this old man out. Having one monthly payment that is half of what I was paying, is going to let me sleep easier at night.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Nov. 1, 2019

    Doing some research and reading the reviews helped me make my decision to use National Debt Relief. When I made the initial call, they went over what to expect, what would happen, what can be covered, and the time frame. They were thorough in explaining everything to me. They told me that towards the end of the process, they would help me re-establish my credit. I noticed my credit score has gone up since I started settling some accounts but not by that much. I used their debt relief program where X amount of dollars are allocated into a dedicated account. Then, they contact my creditors and negotiate my penalties and interest rates down. I started off with 14 accounts and I'm down now to about 9. The program is in the right direction and I feel good.

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    Verified purchase
    StaffProcess

    Reviewed Nov. 1, 2019

    When I Googled, National Debt Relief was the first one that came up and they had good reviews too. Their reps were professional. They got everything sorted out fairly fast. They worked with how much I can afford and if it was sustainable. NDR has been a stress relief for sure. Their program has taken me a year and a half. I have four more months and I'm done.

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    Verified purchase
    StaffTransparency

    Reviewed Oct. 31, 2019

    It was a very long process but the agents took the time to explain everything to me step by step and made sure I understood my options and more. It ended saving me THOUSANDS OF DOLLARS!!! I am over the moon happy and grateful.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Oct. 31, 2019

    Awesome customer service. Max walked me thru everything. I will be debt free in 30 months with a low monthly payment. Thank you National Debt Relief. I wasted too much time thinking and pondering over my debt for months.

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    Verified purchase
    StaffTransparency

    Reviewed Oct. 31, 2019

    Your representatives were very professional and knowledgeable. They answered all of my questions. They helped me through all of the different forms and walked me through every single page. They covered every detail and went through each creditor. They explained the legal aspects of your services.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Oct. 31, 2019

    I enjoyed my experience. Kameel ** made the experience very smooth. He explained everything very well and very nice and easy to deal with. I would recommend your company and Kameel to anyone going through what I went through. Your company made the process very easy and explained everything thoroughly.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 31, 2019

    I'm so grateful for the help that National Debt Relief are giving me with my debt. It's a really relief help from you. The customer service is awesome. Very nice people. I feel very happy that there is people like you. That like to help. Thank you so much.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 31, 2019

    Very professional & thorough process. All questions I had were met with prompt answers with accurate information provided & upon hanging up, I feel as if my debt consolidation is in good hands. Having the process explained again just to ensure I understood what was going on, helped since I had a few more questions & the customer service rep was able to tackle them efficiently. Thank you so much!

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    Verified purchase
    Staff

    Reviewed Oct. 31, 2019

    Very helpful in a time of need. Thank you ver much. Most helpful with explaining everything and helpful with the forms. I already feel the pressure relief. I don’t know how you do it but thank you again. Everything was quick and smooth.

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    Verified purchase
    StaffProcess

    Reviewed Oct. 31, 2019

    My overall experience was good with Anwar and the second lady I spoke with to complete the process was awesome. I surely will recommend if I have any friends with similar issues. I'm hoping to have much more better experience moving forward.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 31, 2019

    Geri and I forgot the beautiful young lady name but they both were warming and comforting with my credit needs. They explain everything clearly and made sure I understood all the information they provided to me. A heavy burden started to lift after getting off the phone with Geri. Such a pleasant and beautiful spirit.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Oct. 31, 2019

    They are so patient and listen to my concerns. They are well informed on how to help. They explain very clearly, and are sure I understand the process. They asked many questions, help me set up the account right away. Thank for your help. I will recommend your company to baby who need help.

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    Verified purchase
    Transparency

    Reviewed Oct. 31, 2019

    Adam and Jay were great. Explaining everything to me and helping me get started. I look forward to getting my debt cleaned up and a clean start when I retire in 5 years. Thank you once again for the help you are giving to me. John

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    Verified purchase
    StaffProcessTransparency

    Reviewed Oct. 31, 2019

    I was hesitant about calling NDR but after speaking with a rep and understanding the process has made me feel more comfortable. I am looking forward to having peace of mind. Also looking forward to not feeling tied down, living pay check to pay check. Everything was explained clearly about the process. All questions answered. Looking forward to becoming and staying debt free. I enjoy the fact that there will always be some one to assist and be by my side throughout this process.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed Oct. 31, 2019

    Easy process. Fully explained process and walked me through everything clearly. Answered all questions I had. Look forward to beginning this program and getting debt relief moving forward with my financial goals. Nothing further to add at this time. Highly recommend this program.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Oct. 31, 2019

    I spoke to Tiara ** when beginning my debt relief process. I first discussed questions about the program and how the process worked prior to enrolling. She helped me via email and phone to work with my schedule and was very straightforward. The process was very easy once I called her back and she made sure I understood what to expect. Once I had the final phone call after the application process I worked with Anthony who was just as helpful. He went over everything and was quick and efficient. I appreciated how helpful he was and between the two agents that assisted me, I felt extremely supported. I can only hope that I am able to continue to work with agents who are just as knowledgeable and helpful throughout the remainder of this process.

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    Verified purchase
    Customer Service

    Reviewed Oct. 31, 2019

    The first two phone calls that I received were really long and wordy. There was a LOT of information to cover, and it got overwhelming really quickly. The information was also provided in writing, so I would've preferred being given time to read it at my own pace and then ask questions if I had any.

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    Verified purchase
    StaffProcess

    Reviewed Oct. 31, 2019

    I have just started program and so far the reps were amazing. From beginning to end. Very experienced and knowledgeable. I want you to know they make your company look great when we first get started. I will update on the progress once I get further in the program. But I am very excited about becoming debt free. And excited about all the money I will pay.

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    Verified purchase
    StaffProcess

    Reviewed Oct. 31, 2019

    Clinton was extremely friendly and helpful with all my questions and concerns. Everyone I had contact with was very friendly. Getting into the program was very easy they help you with whatever questions you have. I am glad I did so now I can breathe easily with one monthly low payment.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 31, 2019

    My experience with both the counselor, and welcome call were excellent, and of the highest professionalism. Ron is very knowledgable, and personable. He explained everything in detail, and with great depth. I feel comfortable with moving forward. The welcome call was informative, and well done.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Oct. 31, 2019

    I was very impressed with how organized the process was, how knowledgeable your staff is, and how professional everyone conducted themselves. I received calls within minutes of when they were scheduled, and the people I spoke with were immediately knowledgeable about my case. Through the entire process, I felt like I was in good hands. I would highly recommend your services to anyone in need of them.

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    Verified purchase
    Staff

    Reviewed Oct. 31, 2019

    I'm very satisfied. All of my questions were answered and the representatives made me feel more at-ease with this decision. I am looking forward to resolving my debt and being able to start saving for a house.

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    Verified purchase

    Reviewed Oct. 31, 2019

    It was ok. I get confused easily and I am hard of hearing. I told everyone that, but they continued to talk fast. After a while I stopped listening. I read as fast as I could while they were talking. I understand most of it, but I am still very nervous.

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    National Debt Relief
    Response from National Debt Relief
    Hi Mary,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 31, 2019

    I feel like a big weight has now been lifted off of me. When I called they was very friendly, explained everything thoroughly and also cared about wanting to help me get debt free. It’s gonna feel good to pay one person instead of several people. And it’ll also feel good to finally get everything paid and be done and be able to finally breathe. I’m glad I could call them.

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    Verified purchase
    Staff

    Reviewed Oct. 31, 2019

    I feel that everyone that I talked to was nice and helpful. I had a good feeling of relief after finishing my application. Everyone was also patient with my lack of computer skills and with me asking a lot of questions. They made sure that I understood everything and good instructions for any future questions.

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    Verified purchase
    Online & AppStaff

    Reviewed Oct. 31, 2019

    The representatives were helpful, knowledgeable, patient and understanding. Although I was having difficulty maneuvering around the website the agent was able to provide me with step by step instructions on what to do which was not an easy task especially with someone like myself who has limited experience not only on computers, but trying to do this on my phone.

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    Verified purchase
    Customer Service

    Reviewed Oct. 31, 2019

    Had a call. They explained everything, how it will affect my credit score and how it would take 4 to 6 months before they can negotiate with the credit card companies. How it works is like a savings account not a loan to pay off cards. So we will see how this goes. So far good.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 31, 2019

    Although it's an involved, long process, Misha was very patient and explained just about everything. What questions I did have after my initial conversation were answered with the information the follow-up team provided the following day. Kudos for the thoroughness National Debt Relief provides its clients.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Oct. 31, 2019

    Our Experience was great with National Debt Relief. The gentleman who helped us with our options was fantastic. Very helpful and explained everything very well. He answered all our questions. He made sure we understood everything involved in the Program. Can't wait to be debt free.

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    Verified purchase
    StaffTransparency

    Reviewed Oct. 31, 2019

    Very thorough and answered all of my questions! Short wait time, explained all of my options. Excited to complete my debt deletion. Thank you for all your help. Give National Debt Relief a try, you will not be dissatisfied.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 31, 2019

    Representative Very knowledgeable. Explain to Me exactly What would haven't in the next four to 6 month. If I have any problems or concerns give them a call. Informed Me not to make any payments. She also answer all of my Questions.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 31, 2019

    Answered all my questions. Was knowledgeable with the information that was giving to me. I would recommend to anyone I know. Very patient with any questions, I had. I had good answers to my questions, and was very helpful. If I have any more questions I could call back at any time and they would help me resolve them.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 31, 2019

    Enrolling in the program was an easy process. Everything was explained thoroughly and all our questions were answered. Valerie ** worked with us and was very helpful and kind. Emon gave us the welcome call and was very helpful and kind. We are just getting started but so far I have been happy with customer service.

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    National Debt Relief
    Response from National Debt Relief

    Michael, thank you for your review and welcome to the National Debt Relief family! The next 24-48 months will be a very exciting time for you as we help you get out of debt. Our most successful clients are the ones who ask the most questions and have the best understanding of not just what the program is and how it works, but also what's really required to succeed here. We'll also let our agents know how much you appreciated their hard work. We wish you the best of luck!

    Verified purchase

    Reviewed Oct. 31, 2019

    My experience with National Debt Relief was a great experience. I would recommend this company to others. I wouldn’t go with anyone else. I've had other companies in the past. This one took time and, they have a lot of patience..? I am quite pleased with the outcome. Thank you For taking the time and, the weight off my shoulders.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 31, 2019

    From initial call to the Welcome call, all parties involved were courteous, friendly, professional and very informative. Thanks much to Dwayne ** and Jay **for the expert help in my journey to help tackle my debt issue. Keep up the good work!!

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    Verified purchase
    StaffProcess

    Reviewed Oct. 31, 2019

    I truly appreciate how Kim ** handled my 1st appt call. She was professional, courteous & compassionate. I really felt as though she was sincere & there to help me through this mess! I'm only not happy with the process that involves me being delinquent until 20-40% of the debt has been accumulated.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 31, 2019

    The customer service representative was very thorough going over my debt consolidation. I’m hopeful that I will be successful in being debt free in 2020. My family and I will have a better life and financial freedom. Looking forward in what the future brings for us and my family.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 31, 2019

    National Debt Relief called me one day and I answered the phone out of the blue. Normally, I don’t answer a number that I don’t know. The person that I talked to explained everything really well, what would happen, and I understood it all. I have been struggling payment to payment then so I said, “All right, let’s do it.” And they’ve kept me up on top of everything. A matter of fact, I just got a call Friday last week updating my account. So, they call really fast to update it.

    I pay twice a month, the 3rd and the 17th, and that seems to work. It’s not where it’s month-to-month payments where I have to figure out different things. Having two payments is a lot better. And now that I know they’re mostly paid off, it’s like I ain't going down that road again. I was approved for Liberty Lending so that they can just do one lump sum whenever they get the settlement. I pay 354 now and after talking to Liberty Lending, it’s gonna go up to 357. It’s not like it has gone up a big amount. I can work with that, too. I know some people that went through Freedom Debt Relief and they were not happy. I tried talking to them to come in to National Debt Relief. My experience with them has been good.

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    Verified purchase
    Customer ServicePriceStaffTransparency

    Reviewed Oct. 31, 2019

    I looked into National Debt Relief and read their reviews, and everyone said it was really good so I decided to give them a try. Their reps told me to stop paying on my credit cards and to change my address and name to theirs so that they can handle all the creditor calls and everything else. And then, I started paying in towards the savings account that they provided. And all of a sudden, they started paying off some big debts for almost a fourth of what I owed. It cut down my monthly bills to where I can actually live. It helped me feel like I wasn’t stuck anymore and that debt payment was actually getting done. They put me at ease that somebody was taking care of my credit. And while I can’t really go buy stuff on credit right now, it’s a small price to pay to have somebody manage everything and talk to the creditors. They provide a voice that I couldn’t have provided for myself.

    Their negotiators have been really friendly, upfront and honest in saying that the process might take a while. There has never been a false expectations with them. I’ve never felt like I got lied to. It has been great working with them. When they needed a little bit more money, they called me and asked me if I'd mind putting in a couple of extra hundred dollars in three paychecks to get the payment accelerated a bit. The communication with them is really great. It makes everything a lot easier. They also asked if they can just debit the payment straight from my checking account, and I told them to do so at midnight when I get the checks from my employer. And that’s how we set up my payments. NDR has has made me a lot happier and I’ve been able to do things that I never thought I’d be able to do. I can pay in to them and I can still live my life how I want to.

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2019

    Everyone I worked with was absolutely amazing! Very helpful and honest. I highly recommend NDR. Don't hesitate to ask questions as they are very willing to help and work together. I look forward to getting out of debt and starting fresh!

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    National Debt Relief
    Response from National Debt Relief

    Kayla, it sounds like things are going well for you in the program! Thanks for taking the time to leave feedback today and thank you for the recommendation! We’re proud to say the people on our team are among the best in the business and we can’t wait to help you continue your journey towards being debt-free. Please keep us updated on your progress.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Oct. 30, 2019

    Andrea and Dean were both very patient and informative. Took care of all questions and concerns. My whole experience took less than 24 hours and was a step by step process. The welcome call was very informative and extremely helpful.

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    Verified purchase
    Customer Service

    Reviewed Oct. 30, 2019

    Mike and Robbie(?) were amazing! They were patient, they knew how to answer my questions, they spoke confidently and helped me understand the program I'm not committed to. If I ever have an opportunity to help a friend or family member settle debt, I'll refer them to National Debt Relief every time! Sincerely, Angie

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2019

    It went well. She was pretty fast at going through things. She was very helpful. I'm not sure I'm doing the right thing. I hope it all works out. It's all so confusing. I will call you if I have anymore questions.

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    National Debt Relief
    Response from National Debt Relief
    Hi Connie,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed Oct. 30, 2019

    So far everyone involved has been kind and helpful. If the beginning is like this, I look forward to the future with this company and their help in getting my life back on the financial track, and getting close to retirement I need peace of mind to enjoy the balance of my life.

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    Verified purchase
    Customer ServicePriceStaffTransparency

    Reviewed Oct. 30, 2019

    Prompt attention, easy and fast cordial care. Knowledgeable people trying to help and relive my finances. Quick replies or called back. Clear message of process. Upfront explanation of cost and fees. No hidden agendas or inconvenience. Expecting to complete the program on time without issues. Thank you so much for your help.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Oct. 30, 2019

    Both individuals I spoke with were very professional. They are an asset to the program. Both individuals were very informative and always ready and willing to answer any questions that I might have. I am thankful for everything that has been done to assist me. Thanks again.

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2019

    I just started with your company today and Darnell ** was not only informative but very thorough. Thank you. Nancy in the welcoming committee was also very thorough and informative. I am putting my debt in your care, I'm counting on National Debt Relief to give me the relief I have been looking for. Thank you again. MM

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    Verified purchase
    StaffProcess

    Reviewed Oct. 30, 2019

    Brian was awesome. He explains everything thoroughly and helps you further understand anything you may have questions on. It’s kinda scary but it’s a first step in the right direction, still new to the program but I can’t wait to get this behind me.

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    Verified purchase
    StaffProcess

    Reviewed Oct. 30, 2019

    I was very nervous that I would have to figure out my debt issues all alone but Christopher ** was very informative, patient and gave me all the information I need to help me with the process. Looking forward to the relief of being debt free.

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    Verified purchase
    StaffProcess

    Reviewed Oct. 30, 2019

    The guys were a great help with the process. They kept me on track when I was Loss focus. Great teammanship. Don't be afraid to get out of debit. There are people there to help. And they're Great to work with. Especially Havier and Miles. Thank you.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Oct. 30, 2019

    Diana and Vanessa has been very helpful and informed me on every detail. The explained in detail what was expected of me and what the program was about. I am very excited to have this program and can't wait to see the results. Thanks.

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    Verified purchase

    Reviewed Oct. 30, 2019

    Debt consolidation. I was seeking help to pay off my credit cards and the banks that gave me the card wouldn't help me when I needed it most and National Debt Relief was willing to help and negotiate on my behalf saving me.

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    National Debt Relief
    Response from National Debt Relief
    Hello Leah,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Process

    Reviewed Oct. 30, 2019

    Daniel, as my initial POC, and Vanessa, guiding me through my Welcome Package, impressed me with professionalism and patience. Although I just enrolled in my NDR program (1st day!), the company's package instills confidence. I feel solid about choosing this company.

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    Verified purchase
    StaffProcess

    Reviewed Oct. 30, 2019

    Thanks for your help. I understand how the process works and the support given will help me move forward. The representative was helpful and guided me while making the decision so I had a good understanding of how this will help my finances. Thanks again.

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    Verified purchase
    StaffProcess

    Reviewed Oct. 30, 2019

    I was helped by Jamie and Adam **. I appreciate their help and enrolling in this program is the best and most responsible thing I've done so far in dealing with my debt. I feel positive and greatly relieved going forward.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 30, 2019

    I truly appreciated the patience and willingness of the representative to answer my questions while we went through the documents. I like that there was follow up to confirm what the first person had shared with me while I signed the documents.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 30, 2019

    The total service from beginning to end was excellent. Anwar was friendly and professional at all times. He explained the program in great detail. The welcome call from Briana also was professional and quite pleasant. After both calls I felt at ease and understood the process.

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2019

    The entire team did a very professional job! I was very pleased with the way that they helped. Also done very quickly. I was amazed at how fast everything was completed. I hope that this continues throughout the rest of my experience with your company. Thank you for everything.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 30, 2019

    National Debt Relief broke the plan down to me so I understood it. A lot of the other consolidation companies didn't help me understand what they were doing or they didn’t have a portal for me to see what was going. I didn't wanna get into somebody that was not real or does not help me. NDR's negotiator was cool. I haven't really been available that much lately, but she has been checking and she has left voice mails if I don’t get to answer the phone. She made sure that I was at least informed, which was the best part. I appreciate everything that NDR does.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 30, 2019

    Very helpful! Agent had patience and explained everything even twice to make sure I understood. She stayed on the phone with me to make sure I set up my portal correctly. Overall my experience has been great. So far, I would definitely recommend to a friend.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 30, 2019

    My experience was complete, and though with Alyson, and customer service representative. Never heard her name sinus problems. The service I received was very comforting, and professional. The only problem was you people speak way too fast for this old New York man, that is country now. Slow down, life is to short.

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    Verified purchase

    Reviewed Oct. 30, 2019

    Help with my debt. Pay off sooner so I have less bill to deal with. 8 credit card total that will be pay off in three year and half with 329$ every month on 5th. I agree with everything that need be done. If anything changes I will contact asap.

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    National Debt Relief
    Response from National Debt Relief
    Hello Crystal,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    StaffProcess

    Reviewed Oct. 30, 2019

    I am very grateful to Yonwoulu ** for the incredible amount of time he spent with me, and for his compassion. His calm and knowledgeable demeanor eased the anxiety dealing with a difficult decision. This whole process was carried through with very professional followup and paperwork. But it never would have gone that far without Yon.

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    Verified purchase
    StaffProcess

    Reviewed Oct. 30, 2019

    The people we have talked to have been very professional, friendly, and easy to talk to. They clearly provided information about our options for working with them and the process we would follow. We have been very satisfied so far.

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    National Debt Relief
    Response from National Debt Relief

    Stephen, we're so glad to hear you're off to a good start! We're proud of our agents and they're some of the most professional in the business. Welcome to the National Debt Relief family and we hope to hear more great news from you in the coming months. Thank you for leaving a review today.

    Verified purchase
    Staff

    Reviewed Oct. 30, 2019

    They are so easy to work with! And it hardly took any time to complete. I was able to do it right from my desk on my break at work. I like that you are able to change payment dates and they work with you as needed.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 30, 2019

    John is who is handling my account. He is very helpful and informative. He explained everything I needed to know and made my experience very good! Very good customer service. I also called the Welcome Call Center and she was very knowledgeable.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 30, 2019

    Everything was explain very carefully and was easy to understand. But most of all it was quick. Not very time consuming. And the rep was very polite and treated us well. Not once did we feel like he was rude. He was very kind.

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    National Debt Relief
    Response from National Debt Relief
    Hi Charles,

    This is great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.

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    Staff

    Reviewed Oct. 30, 2019

    Very quick and easy to enroll, great staff, very knowledgeable and friendly, made the process very smooth and stress free!!! Found the online work, filling out and signing forms very user friendly, signed within minutes! Thank you National Debt Relief!!!

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    Customer ServiceStaff

    Reviewed Oct. 30, 2019

    Abigail was amazing with helping me to get started on my debt relief and helped me through all of the steps. When I had my welcome call the woman I spoke to was very professional and made sure that I understood everything about my program and answered any questions I had.

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    StaffTransparency

    Reviewed Oct. 30, 2019

    Very professional, informative and kind. Blunt, and honest about what I need to do to get out of debt. Understanding and transparent is how I would best describe them. I would definitely recommend them to friends and family. I am embarrassed that I have gotten myself into this situation, but they didn't shame me.

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    Customer ServiceStaffProcess

    Reviewed Oct. 30, 2019

    From the first person I talked to, to the last person concluding my set-up have been fantastic! Answered all questions prior to starting and answered in full detail.

    Incredibly helpful - cannot stress this enough - SO HELPFUL! From the pre-beginning, to starting this process. I'm very early but program but the knowledge, information, and help provided is tremendous.

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    Customer ServiceStaff

    Reviewed Oct. 30, 2019

    They were extremely nice and understanding - Answered all of my questions and make me feel at ease with my decision. It was a very hard phone call to make, but they made it better. I can actually breathe better now! Thank you!

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    Customer ServiceStaff

    Reviewed Oct. 30, 2019

    I can honestly not say enough good about this company. They have changed my life for the good. Natalie and Christopher have completely turned my life around. Their customer service Effect is unmatched to anyone I have ever spoken with. They were helpful and kind and went out of their way to help me.

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    Staff

    Reviewed Oct. 30, 2019

    I was very happy with the experience from start to end. The representative was very informative and helpful. He answered all my questions and was patient with me. I am looking forward to getting my finances back on track with the help of National Debt Relief.

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    StaffProcess

    Reviewed Oct. 30, 2019

    Both representatives were very helpful in resolving my debts and helping us understand the process. They completely described each section of each portion of the process. My husband and I feel relieved to have this debt relief process underweight and a time frame to when it will be completely resolved.

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    StaffProcess

    Reviewed Oct. 30, 2019

    Everyone has been very helpful with my problem. Associates were outstanding explaining the program and took me step by step. I would recommend the program to any of my friends and family that need help with their bills. All my questions were answered professionally.

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    Staff

    Reviewed Oct. 30, 2019

    I had a wonderful experience. Their initial spokesperson was very professional. I was a little nervous at first, but she was very understanding and made and made me feel very comfortable, allowing me to be at ease. I was then ready to talk. The welcome team was very thorough and explicit in their description of how the company works.

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    Staff

    Reviewed Oct. 30, 2019

    We have had a wonderful experience and everyone we talked to was friendly and helpful. Any questions we had they answered right away and made us feel like we knew them for a while. I wouldn't change anything about our experience.

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    National Debt Relief
    Response from National Debt Relief
    Hi Lisa,

    Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.

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    Customer ServiceStaff

    Reviewed Oct. 30, 2019

    The representatives were extremely helpful and great! They answered all of my questions and assisted me with everything. They continued to work with me and even called me back when I wasn’t able to do it at the time. They called me back and made sure that I was able to get it done. I felt very comfortable telling them my situation and my financial issues because I knew they were there to help me.

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    Process

    Reviewed Oct. 30, 2019

    You guys did a fantastic job with helping me understand what and how this program works. You guys made me feel like family already. I will gladly let others know about you guys to be a blessing to others.

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    Staff

    Reviewed Oct. 30, 2019

    Aaron and Jamie are friendly, down to earth, and made my experience great! I’ve already referred a friend to ask for Aaron. They’re very informative and easy to speak with. They went over everything in great detail, from beginning to end.

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    Customer Service

    Reviewed Oct. 30, 2019

    Contacted "National Debt Relief" several days ago. The company appears to be well organized. My call precipitated a flood of forms for their and my use in dealing with what has become a unmanageable burden of credit card debt. I can see "bumps" in the road ahead as someone is going to be required to deal with the "ugly" responses from creditors that are not seeing a monthly payment.

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    National Debt Relief
    Response from National Debt Relief
    Hello Francis,

    Thank you for the feedback. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

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    ProcessTransparency

    Reviewed Oct. 30, 2019

    The team was excellent in explaining the program and walking me through all the steps. Both spoke very precise and clear, which was great because I did not have to have them repeat any information. With their help, I feel 100% confident that I’ll be debt free in no time!

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    Staff

    Reviewed Oct. 30, 2019

    I was highly impressed with the efficiency and overall service that Eli and Krystina provided. You guys are so professional and easy to work with, thank you for all your help. It means a lot and your service levels were amazing.

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    StaffTransparency

    Reviewed Oct. 30, 2019

    The National Debt Relief rep explained all things to me. I told them the debt I had, and they gave me an option to pick out the price I wanted to pay. I liked all the payment plans they provided me with except the last one. I didn’t like how they wanted me to go on until 2021 and they wanted $1 a month, but they told me once I get enough saved up, I can go ahead and pay it up. So far, so good.

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    Process

    Reviewed Oct. 29, 2019

    I felt like I was not begin judged. I felt comfortable. When I was apprehensive they educated me further. I would recommend the service to others. The process was fairly easy and I am walking away with a great understanding.

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    StaffTransparency

    Reviewed Oct. 29, 2019

    Every supportive, and explain every well, with each agent I talk to. All information given to and so clarification help to understand, clear up all answers for me and what is trying to undertake for the help from your organization.

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 29, 2019

    As I reluctantly called, I was greeted with a friendly voice and someone who patiently walked through the process with me. I am just beginning, but I have the information I need and feel positive about the next steps. Thanks for your help.

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    Customer ServiceStaffProcess

    Reviewed Oct. 29, 2019

    My experience was awesome. Everyone was very helpful, they ensured I understood what I was doing. It was a great customer experience. I think I will like working with you. You have a great team and process. I will recommend you to my associates.

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    StaffProcess

    Reviewed Oct. 29, 2019

    Very professional and attentive to our needs and answered any questions that arose during the process. Highly recommended for use by those who are in need of relief. Very happy that we had the optioned outside of filing for bankruptcy. Danielle and Javiar were great to work with.

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    StaffProcessTransparency

    Reviewed Oct. 29, 2019

    I’ve had an excellent experience thus far. Bruno has been extremely helpful and walked me through the entire process. He took the time and went over everything for me. We have fallen into a hard time and this help is a huge relief.

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    StaffTransparency

    Reviewed Oct. 29, 2019

    Am really happy with the service I received and how thoroughly they explained everything and made sure I understood and was comfortable with it. They also made sure I knew exactly how to reach them if needed and didn’t hesitate to offer help if I needed it. Hope to continue to feel this comfortable dealing with them and getting this kind of service.

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    Customer ServiceStaff

    Reviewed Oct. 29, 2019

    The people I spoke with were very helpful and understanding of my concerns. They were great at explaining the details to where I could understand them. They were very prompt in returning emails and phone calls. I will highly recommend family and friends to this company in the future.

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    Staff

    Reviewed Oct. 29, 2019

    We were struggling with debt and didn't know what to do next. National Debt Relief are caring and willing to help us get back on our toes! They are super friendly and answered all my questions I have for them!

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    Transparency

    Reviewed Oct. 29, 2019

    I am new to National Debt and was quite nervous about not paying my creditors and the whole procedure. It was thoroughly explained to me and I do feel much better. I am looking forward to being debt free in a few short years as opposed to a lifetime.

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    Customer ServiceStaff

    Reviewed Oct. 29, 2019

    The individual I spoke with was very thorough and pleasant. She made sure after each topic to check to see if I understood and had any questions. By the time we were finished I felt completely informed and knew that if I have any follow up questions the answer is just a phone call away.

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    StaffProcess

    Reviewed Oct. 29, 2019

    Ronald ** and Drew were very professional in their presentation. It was easy following them through the process. I'm glad I'm getting my credit card problems behind me. I'll have more breathing room at the end of the month. Thank you.

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    StaffProcess

    Reviewed Oct. 29, 2019

    Each person that I have spoken with at National Debt Relief was professional and friendly which made the whole process extremely easier and not so unnerving. Everyone talks to you like an actual human and not just a dollar sign. Thank you all!

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    Staff

    Reviewed Oct. 29, 2019

    Everyone was friendly, and helpful with everything. It was nice to have someone want to help you, and not feel hopeless at the end. Thank you the wonderful staff for all the help! I would recommend them to friends and family.

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    StaffProcess

    Reviewed Oct. 29, 2019

    I feel that both of the young Women who helped me through the application process were very proficient and helpful. Imani was very welcoming and patient and informative as was Aundrea. I would highly recommend National Debt Relief to a friend.

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    StaffProcess

    Reviewed Oct. 29, 2019

    The welcome was very thorough, helpful, and kind. Provided details on the procedures and assurance of debt free program to be successful. Ensures you understand every step of the process and details on security procedures of the program. The follow up is great. Consistent step by step procedures on the agreement and enrollment forms needed. Questions asked were answered thoroughly. Provided information or tips to use when communicating with creditors which was very helpful. It is comforting to know this is a reputable company and the staff are willing and able to help people with their financial hardship.

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    StaffProcessTransparency

    Reviewed Oct. 29, 2019

    Thank You Lana and the customer representative of NDR for your amazing service, you absolutely work hard to try to solve my questions and explained to me everything I need it to know about the program. Thank you for your help and great service, I will try to refer all my friends to your program, specially those who are struggling and need it help. God Bless You All. Ericka

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    Transparency

    Reviewed Oct. 29, 2019

    Fast and painless. I was made comfortable with the way things were explained to me. I didn't feel embarrassed talking about our debt problems with our person we talked with. We feel that we can recommend National Debt Relief to our friends and family if asked.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 29, 2019

    My experience enrolling was excellent. All of my questions were answered promptly. The representatives were very polite and informed. I felt that the representatives wanted to make sure I understood the process in an honest way. I had very few questions because of the thorough communication.

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    Customer ServiceStaff

    Reviewed Oct. 29, 2019

    Super thankful for you guys helping. But, the phone call stuff is way too long. Half the stuff over the phone is not retained because phone conversation is too long and a lot of info is given. It’s better just to directions to the email or paperwork. Verifying the info over and over is frustrating as well. Now, that it’s done and over, I’m thankful no more long phone calls. I look forward to the getting debt free. Both phone receptionist were very sweet and nice. But, they were read a script and didn’t really feel personal.

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    Staff

    Reviewed Oct. 29, 2019

    I got another year to go but everything seems to be going along good with National Debt Relief. I was really impressed when I talked to them. And one thing I found out is that in an emergency, if you need to make a withdrawal out of what you’ve paid in, you can. I had to do some work on my pickup and was in Wisconsin. They got me some money out there real quick. I’m very pleased with them. They got my debts lowered and I’m paying each month about less than a third of what I owed.

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    Customer Service

    Reviewed Oct. 29, 2019

    My experience with the welcome call was good. It could have been much better... the called was contingent upon reading her ENTIRE SCRIPT... she focused on the script. I mean she knew it the information... customers tend to lose focus if someone is constantly reading an entire script. Overall it was good though.

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    StaffProcess

    Reviewed Oct. 29, 2019

    All around great service. Very pleasant process and you can tell they care a great deal about my financial well-being. They put my mind at ease and I am confident they will be on my side the whole process. I am looking forward to completing the process.

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    StaffProcess

    Reviewed Oct. 29, 2019

    The representatives with National Debt Relief are very helpful and walk you through each step in detail. You will know exactly what to do and have guidance through the process and will not be left in the dark at any point.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 29, 2019

    I was enrolled into the National Debt Relief program by an amazing customer service representative by the name of Tasha **. Tasha was extremely transparent during this application process - she communicated the terms of this program in a way that was super easy to understand and she thoroughly answered any and every question that I had. Although my enrollment process was a bit difficult due to my former university’s terrible customer service (they kept transferring Tasha and I from department to department, it was a nonstop cycle of answering machines and transfers), Tasha did everything she could to help me. She stayed on the phone with me for hours on end and did not give up on me until my application was completed in full. Now I am happy to say that I am officially enrolled in NDR’s program! I have never received such outstanding service ever before, and now I will surely recommend NDR to everyone I know!

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    StaffTransparency

    Reviewed Oct. 29, 2019

    I have really enjoyed my experience so far with National Debt relief. I appreciated how helpful, patient, and kind every person I communicated with was. I am excited to becoming debt free! Thank you for your help! I would suggest you all to anyone who needs help with their debt!

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    Staff

    Reviewed Oct. 29, 2019

    Wish there was a better connection and people did not talk so fast. It was very frustrating and making me tired. I am looking forward to getting myself out of debt, and the reps at National seem very friendly and willing to help.

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    National Debt Relief
    Response from National Debt Relief
    Hi Rhonda,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

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    Customer ServiceStaff

    Reviewed Oct. 29, 2019

    From our first interaction, everyone has been most helpful and very professional and prompt in returning calls and answering questions. We have received everything to our email to review, no pressured sales pitch, just answered questions we had. Sent everything initially for us to review and gave us time to respond.

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    Customer ServiceTransparency

    Reviewed Oct. 29, 2019

    Becoming a member was easy and quick. Love how they explain everything and don't hang up until all your questions are answered. I loved how they had so much patience to answer my questions. Would really recommend a friend to member part of National Debt Relief.

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    StaffProcess

    Reviewed Oct. 29, 2019

    The people I Spoke with Jennifer ** and Natalie were very polite and patient. I had a few questions to ask them during the process and they answered them in a way I could understand. They didn’t try to force me into something without understanding what I was signing.

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    Transparency

    Reviewed Oct. 29, 2019

    My experience with Kar ** and Jay ** has been very good in getting me qualified and setting up my debt relief account. Their explanation was clear, and if the entire process over the next 42 months goes as well, I will be 100% satisfied!

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    Staff

    Reviewed Oct. 29, 2019

    Professionals are not just a word when it comes to the people who help you out with your issue and every question I had. It's incredible how the associate who helped me and contacted me was very thoughtful and helpful to my situation and not judgmental with my issues. Very thankful.

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    StaffProcess

    Reviewed Oct. 29, 2019

    Jay and Elijah. They were both very patient and knowledgeable with the program. Easy to understand them and very friendly. They made me feel confident in choosing National Debt Relief. I will not hesitate to refer others to this program. In fact, my mother is thinking about it and I know a few more people.

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    Customer ServicePriceStaff

    Reviewed Oct. 29, 2019

    I am 75 and had gotten my self into credit card debt. My only income is Social Security and the interest rate on my cards was going UP with no end in sight. I checked out several debt management companies before signing up with National Dept Relief. Christopher ** is the agent that took my call and has helped me understand how this plan works. He was the first person in all my inquires that truly helped me understand how the system works. He genuinely cares about a person and answered all my questions, he helped me understand how the credit card companies work. Why even though my payments where on time and always paid more than minimum due they raised my interest rates to 24%. For the first time in months I am feeling relieved, like a HUGE burden has been lifted from my shoulders.

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    Customer ServiceStaff

    Reviewed Oct. 29, 2019

    My experience with NDR has been phenomenal! I feel like a weight has been lifted off of my shoulders. So friendly and easy to work with. They answered all of my questions and were very quick to respond. Would definitely recommend.

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    Staff

    Reviewed Oct. 29, 2019

    I just wanted to say think you for helping me get out of debt. You all are so nice and so easy to talk to. Thank you for going over everything word for word as it make me understand how everything truly worked.

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    StaffProcessTransparency

    Reviewed Oct. 29, 2019

    The process I have went through so far has been great. Each person has been clear on everything and has been very helpful and caring. I feel more confident now that I will be able to be successful while using this program!

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    Customer ServiceStaff

    Reviewed Oct. 29, 2019

    My experience with National Debt Relief has been very positive. It has been really straightforward and simple. I researched on the web and they feel like the most reputable. I read some negative stuff but it felt right. And it's been quite a bit of time now and it's going really well. They're very responsive and they have all kinds of ways that you could reach them by email and they're always good at getting back to us. I had a great experience. I was in such a bad situation and having a company that's so organized and professional has been really a stress reliever.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 28, 2019

    With the overwhelming debt situation NDR made things so easy to understand and were so helpful in reassuring me that things are going to be OK... Ruben ** walked me through the first phase leaving no question unanswered. When it came time to do my welcome call, Nancy made the final process so easy as well. I don't feel like I'm alone any more thanks to NDR and your AMAZING TEAM! Thanks.

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    StaffTransparency

    Reviewed Oct. 28, 2019

    My NDR representative was Gedy, who did an excellent job of walking me through the process to start getting myself out of debt, both credit card and personal loans. She was easy to work with, and took the time to explain everything to me in detail as we went through the process of signing up. She always made sure I understood everything as we went along, and didn't seem to mind when I asked her to repeat something.

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    Staff

    Reviewed Oct. 28, 2019

    The rep were very helpful and resolve the issue for me and help to give me some relief. They were very detail with the paperwork which allow me to feel comfort with the arrangement and with some hope that we can resolved this problem.

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    StaffProcess

    Reviewed Oct. 28, 2019

    So far so good! I feel like I can breath already, the two people I have worked with so far have been very helpful and They're making sure I understand the process. I can’t wait to see what the future holds for my family.

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    Staff

    Reviewed Oct. 28, 2019

    Everyone I talked to was very helpful and very polite. I was very impressed on how everyone was very knowledgeable about everything. I was very comfortable while I was talking to all the people and they made me feel comfortable and not embarrassed.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2019

    Mark was awesome and so was Nichelle. Both were quick to respond and knew the answers to all my questions. I’m excited. They both seemed confident in the company and its abilities to help me. I’ve struggled with debt for years now and finally decided to do something about it.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2019

    Now I can sleep, I can eat thinking I am debt free. Thank you for helping National Debt Relief. I will recommend this to all my friends and family. Very nice people on the phone that helped me so much. I shared this to one of my friends already and she’s certainly happy with this.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2019

    Customer service is outstanding and very helpful and I highly recommend their services... I can't wait to have them help me to be debt-free... and I most definitely would recommend anyone to use their services. Thanks again for everything.

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    StaffTransparency

    Reviewed Oct. 28, 2019

    I just signed up for financial support with National Debt Relief and the 2 professional representatives I spoke with were very understandable, nice, warm, helpful, and cared about me a lot! Thank you to Sabrina and Areg! They explained EVERYTHING really in depth to me as no other way in which I've ever been explained... You guys definitely made me feel safe, comfortable and confident about the big step and decision I just took in order to help me succeed financially and get out of debt as soon as possible! Thank you so very much! I'm feeling sure and confident that I made the right choice for my future and my life.

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    Reviewed Oct. 28, 2019

    This has been such a huge relief to know that there is actually help out there for those that truly do care about their finances and want to make a positive change and move toward reachable goals. I finally feel like a weight has been lifted off my shoulders and look forward to being debt-free!

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    Customer ServiceStaff

    Reviewed Oct. 28, 2019

    I like the way that take care of me with my debts. Very good customer service. Treat me very well. All the agents are very patient and kind. National Debt Relief is very helpful for people like us that we can't handle our debts no more.

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    Staff

    Reviewed Oct. 28, 2019

    Great experience. Accurate and efficient. Responses were very quick and the staff was friendly. Looking forward to working alongside this company to help pay off my debt. Agreements were read through and I understood what I was signing and felt comfortable moving forward.

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    StaffTransparency

    Reviewed Oct. 28, 2019

    Very professional and addressed all my needs. My representative made me feel better about getting my life back in order and getting a fresh start. She walked me through my paperwork and explain every detail. I would highly recommend others to this service. Thanks for your service.

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    StaffProcess

    Reviewed Oct. 28, 2019

    All of your staff were super friendly and helpful. They made sure I knew exactly how the program works and answered every question I had! I am very excited to work with your team and wish I would of done this sooner! Thank you.

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    Process

    Reviewed Oct. 28, 2019

    Katrina ** and Javier ** were very informative and made this process easy and stress-free! I'm looking forward of becoming debt free. NDR has made this decision easy and look forward to being debt-free and having a more stress-free life, without worrying about my next credit card payment! Thank you! Kenneth

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    Staff

    Reviewed Oct. 28, 2019

    Debt relief. So far so good. I am glad to be getting on the right track and getting my debts paid and credit fixed. So far everyone I have talked to has been very helpful. I hope this works out for me.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2019

    Very helpful. I fully understanding process of what is going to take place. Consolidation of debt on my behalf. Knowing that support is only a phone call away if needed. Will be relieved that the debt has been taken care of and credit will be able to improve.

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    Staff

    Reviewed Oct. 28, 2019

    Our whole experience with National Debt Relief was topnotch from beginning to end. Miles and Lisa were very knowledgeable and patient. They answered our questions and made us feel comfortable with our decision! It was very important to us to know we made the right decision.

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    StaffProcess

    Reviewed Oct. 28, 2019

    Justin was of great assistance in helping me to apply for the program. He is very knowledgeable and his calm voice helped the process to be not so scary. Thank you so much for everything! Looking forward to being debt free finally!

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    Staff

    Reviewed Oct. 28, 2019

    I had the chance to speak with Cierra ** and Nichelle. They made this experience one I will remember. I feel extremely confident in my choice to use this company. They were kind, understanding, extremely helpful, and all-around amazing to me and my situation. I will speak wonders of their names to people who are also in need of help!!!

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    Process

    Reviewed Oct. 28, 2019

    My experience was very helpful and did a great job of explaining everything so I understood the whole program. I now understand what debt relief will be doing for me to get out of my debt that I have. And move forward with my life. Thank you for all your support.

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    StaffProcessTransparency

    Reviewed Oct. 28, 2019

    When I spoke to Steven he explained to me exactly what the program offered. He made sure that I understood the process which would include the amount of money I would pay each month, how all fees would be taken out of that amount, and that my creditor would be contacted and notified of an attempt to help me pay my debt in a way that was financially compatible to my income. Brianna confirmed all of what Steven explained and also discussed the legal help that I would receive. Both people handled the process in a purely professional manner.

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    Customer ServiceProcessTransparency

    Reviewed Oct. 28, 2019

    My experience was great. All the things that I need to know was thoroughly explained to me and how the program works. I was very satisfied about how the program will help me and be free from all the worries and calls from all my creditors.

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    Staff

    Reviewed Oct. 28, 2019

    Polite/Informative. The people I spoke with were very knowledgeable. I am ready to get started and get rid of these debts. Thank you for assisting me with this matter. I don’t really have anything else to say. Thank you very much.

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    Staff

    Reviewed Oct. 28, 2019

    I think they do a great job. I never thought I could get help, I was over my head in debt. They are very caring and professional. I am on my way to finally being debt-free thanks to National Debt Relief. Thank you for all your help.

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    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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