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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 131 Reviews 25635 - 25835
    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2019

    Both representatives were polite and informative. They kept in contact with me and responded to my calls and questions. I felt like my concerns were being taken seriously especially with so many apparent scams attempting to take advantage of any type of financial concerns.

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    ProcessTransparency

    Reviewed March 12, 2019

    National Debt Relief was very helpful, understanding and patience with me explained the program in detail. They were very understanding and guided me through the process and made what should have been a devastating experience was very smooth. I will be recommending them to my family and friends. I just want to say thank you to all at National Debt Relief.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2019

    My experience with National Debt Relief was positive. From the beginning to the welcome call, everyone was professional. Each person was helpful, understanding and answered any questions I had. Thank you for your assistance with my credit card problem. I will recommend your company to my friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2019

    Devin was the best! Very helpful. The man I spoke to on the welcome call was also very good! (Sorry I don't remember his name.) I would definitely recommend National Debt Relief to my friends. They have really helped my situation.

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    Verified purchase
    Staff

    Reviewed March 12, 2019

    Both gentleman were courteous and very detailed in explaining services. We appreciate all of their knowledge and help. Clinton was the original point of contact and was very patient as we made our decision. The second gentleman was our follow up to make sure everything was accurate and that was a nice added service to offer.

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    Verified purchase
    StaffTransparency

    Reviewed March 12, 2019

    All went well and was explained well. I have no questions! She was very good at answering any questions that I had and was professional! She was kind. I didn’t mind talking to her at all! She was very knowledgeable!

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    Verified purchase
    Process

    Reviewed March 12, 2019

    They took something that I felt was completely out of control and confusing and painlessly enrolled me in a program. I feel so much relief just knowing that I have this matter under control and now have a manageable plan.

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    Verified purchase
    StaffTransparency

    Reviewed March 12, 2019

    Great job, well done, very clear advice, very thorough, would advise friends to use YOUR SERVICES. I appreciate your time and attention and professionalism. I am hoping this will assist my family in paying down debt and help to free up some funds to pay medical expenses.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 12, 2019

    Was very helpful with explaining all the details. The customer service was very friendly and clear on details. So far I’ve spoken with a few different people and it was all the same helpful atmosphere with who I talked to.

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    Verified purchase
    Staff

    Reviewed March 12, 2019

    The whole team was super helpful and informative regarding a situation that is hard in life. I am very naive and "young" when it comes to money and saving and all of your employees were very kind and encouraging. I am looking forward to working with you all.

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    Verified purchase

    Reviewed March 12, 2019

    Thank you so much for all the help. We look forward to being debt free asap. We hope this will be the end of our debt woes and we can get everything dialed in, so we never have to do something like this ever again! Thank you for your help.

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    Verified purchase
    StaffProcessTransparency

    Reviewed March 12, 2019

    Our experience with NDR was very simple. The representatives were very helpful. They walked us through every step of the process. They were very patient with any questions that we had. We look forward to becoming debt free. We have checked with many other consolidation plans and debt relief programs. NDR was top ranked on all websites.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2019

    Great experience! I was scared to call but my customer service representative reassured me and helped me understand the program. I feel so much more in control of my financial future, and am looking to being credit card debt free in a short few years! The savings was unbelievable and worth it!

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    Verified purchase
    Staff

    Reviewed March 12, 2019

    My experience was overall pleasant. Boris was patient, informative, helpful and seemed to be interested in having my best interest in mind. Boris also was reassuring in the sense of communicating probable hope in the end. Thank you very much!

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    Verified purchase
    StaffProcess

    Reviewed March 12, 2019

    Was a great experience. Great attention to my concerns. Was nervous about calling but was pleased and relieved after talking to the representative about my situation. The process was a bit intimidating at first due to my nervousness but great great service.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed March 12, 2019

    Paul, who helped initiate the program, was wonderful and very informative. He was quick about answering my emails and questions. He explained things very thoroughly and I do not feel I will have any unexpected surprises down the road - pros and cons were all discussed. The lady that did my Welcome call was wonderful as well, but I cannot remember her name. Only that it started with J. Maybe it is in the record.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2019

    They helped more than great. Thank you. If I need any other type of help they let me know that I can call back at any time and they will help me. Very nice people. They had no rush and answered all the questions I had. Thank you once again.

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    Verified purchase
    StaffProcess

    Reviewed March 12, 2019

    Very friendly and very helpful with the process of getting set up for this program. Very patient on answering or addressing concerns. I would recommend them to anyone is is embarrassed or feels uncomfortable when asking for help. They made me feel understood.

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    Verified purchase
    StaffProcess

    Reviewed March 12, 2019

    The experience was outstanding. Both Kelly and Karen were extremely professional, kind and polite. They both answered questions I had with ease. They were personal and very easy to talk to. My experience was great and I would certainly recommend the program to any of my family and friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2019

    My experience was great. Everyone I talked to was very polite and very helpful. I talked to three different people, some even after, what I would consider regular business hrs, and all were more than happy to answer all my concerns and question. Nobody seemed in a hurry to get rid of me. Everyone was very professional.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed March 12, 2019

    Great assistance and very clear about the program. The follow up also was smooth and easy going. There has always been a small insecurity about doing something like this but the representatives explained the program in detail and were patient to answer all my questions.

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    Verified purchase
    StaffProcess

    Reviewed March 12, 2019

    The experience I had with the person I was speaking was great and help me understand the program. I never thought I would find a program like this that would help me out with mt debts. I appreciate your help.

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    Verified purchase
    Staff

    Reviewed March 12, 2019

    Was very satisfied on the way I was handled. I would recommend this to a friend or to anybody that is having any financial problems. Thank you very much, very knowledgeable organization. I never thought I would ever have financial problems. Thank you again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2019

    I had a great experience when talking with my representative. He answered all my questions and broke everything down clearly so I wasn't left in the dark with anything. The welcome call was also very informative. They reviewed my whole account and how payments would be made moving forward.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 12, 2019

    They are very thorough and extremely professional individuals. They are clear, concise and very friendly and answer any questions you may have. They are also always available, theres almost always no wait time and they constantly call the client to check up on them which is amazing. Not only do they want to help resolve your debt but they also want to educate you on the importance of keeping debt low even after the program.

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    Verified purchase
    Staff

    Reviewed March 12, 2019

    I just started the enrollment process so I haven't gone very far yet with the program but so far every things been good, the client representative maybe could talk a little slower, but any questions I had were answered by them.

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    National Debt Relief
    Response from National Debt Relief

    Hello Tracy,

    Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly.

    Verified purchase
    StaffProcessTransparency

    Reviewed March 12, 2019

    Most pleasant and professional experience. Issues resolved to my satisfaction and I look forward to a continuing relationship with National Debt Relief. Representative very knowledgeable and helpful with suggestions. Presented various programs available and explained thoroughly. Glad to be a part of this debt free program.

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    Verified purchase
    StaffProcess

    Reviewed March 12, 2019

    I spoke to Ben on Thursday and I signed up with NDR on Monday! Fast and easy! Janie was also helpful with finishing up the process. They were both amazing and extremely knowledgeable. I would definitely recommend them to people. I look forward to being out of debt.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed March 12, 2019

    Positive experience thus far. Timely communication and responsiveness from account representatives. Were helpful in answering all my questions and enabling me to have a clear understanding of how the process works. Would highly recommend to anyone considering the debt consolidation process.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 12, 2019

    I’m very happy with the proper manner and professionalism that all the people that talked to me over the phone. I also was impress with their acknowledged of each individual that talked to me and how fast the decision was made. Also they explain to everything detail to me clearly.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 12, 2019

    Really nice people to talk to... They explain things well and if you still don't understand... They don't leave you hanging. Very helpful on the phone. Willing to help you thru all the paper work. Kind operators on line the line to help anyone thru emails.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 12, 2019

    Everyone at National Debt Relief was knowledgeable, helpful and and supportive. They were very clear explaining to me my options, and help guide me to restructuring my debt. I’ve never been in a situation like this before so given that National Debt Relief was at the top of the list with the Better Business Bureau, I felt confident and safe in their hands. Each representative reassured me that I was not in this alone and that they were only a phone call away if I had any questions after I’d originally signed on.

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    Verified purchase
    StaffProcess

    Reviewed March 12, 2019

    My experience with Ricardo and Viola was a positive one. They understood my concerns and were sure to clarify to ensure my understanding of the program and that I was satisfied with the services they offer. Both have been pleasant to work with, and assure me that they would be available if I should have any questions or concerns. I highly recommend National Debt Relief, and appreciate their professionalism.

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    Verified purchase
    PriceStaff

    Reviewed March 12, 2019

    Enrolling with National Debt Relief was easy. Their reps were all very helpful and the program has made my payments more affordable. The cost was questionable, but, in the end, the benefits were bigger than that. Working with National Debt Relief helped me in seeing the light at the end of the tunnel.

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    Verified purchase
    Staff

    Reviewed March 12, 2019

    I found out about NDR on the internet and they had really good reviews. It was a stress relief knowing that I'd only have to pay them once a month instead of trying to divvy up money to all of the creditors. It had made things a lot easier. We started a little over a year ago. We gave them our bank information, and they've set up some kind of trust-like fund account. Money gets taken out automatically from our account and put into theirs. From there, they were able to make payments on our debts and it was pretty easy. I've got five debts and two of them were big. The three smaller ones are taken care of and will be paid off within the next couple of months.

    Their staff were really nice and professional. When we had problems making payments once or twice, they were accommodating and didn't make us feel bad about it. We were paying double what we are paying now when we were paying the debtors. We were able to divide it into like bi-monthly payments, so it doesn't all come out at once and that makes it easier.

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    Verified purchase
    StaffTransparency

    Reviewed March 11, 2019

    Everything was explained well. The people I have been in contact with have been very professional and extremely helpful. I am looking forward to getting out of debt and improving my credit score over time. I am very happy with the service I have received so far.

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    Verified purchase
    StaffProcess

    Reviewed March 11, 2019

    All the staff that I spoke to were very professional and caring. Clyde was the best. He made the beginning process very easy and comforting. I have always been proud of my credit score and this was a very hard decision for me to make.

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    National Debt Relief
    Response from National Debt Relief

    Donna, we understand your concern because others in our program have experienced many of the same struggles. We're confident that this temporary setback will lead to long-term financial success for you. Just stick with it and remain committed. Thank you for leaving a review today.

    Verified purchase
    Customer ServiceTransparency

    Reviewed March 11, 2019

    It was all very informative and I think I have all the details about my account. The many phone calls were repetitive and made sure I was clear of what I was getting into. There isn’t much more to say.

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    Verified purchase
    Staff

    Reviewed March 11, 2019

    Eddie and Gabriel both helped me through the initial and welcoming processes, respectively, and provided all the answers to my questions. Their professionalism and understanding makes me want to refer NDR to any individual who might be struggling with credit issues and would like a beneficial resolution.

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    Verified purchase
    Staff

    Reviewed March 11, 2019

    NDR personnel are the nicest people I have ever talked to. I would recommend them to anyone who need help. I don't know what I would have done without them. I am so Grateful, for their expert help, and how easy everything was.

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    Verified purchase
    StaffProcessTransparency

    Reviewed March 11, 2019

    My experience has been great, and pleasant. My representative explained the program and worked with me to start this journey. My wife and I have been looking to reduce our debts and rebuild our finances. We are excited with the opportunity to have a better future.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 11, 2019

    I called last week and had a horrible customer service and wanted to cancel my account today. I spoke to Pamela and she is very Knowledgeable and helpful. She explained everything to me in detail and gave me peace of mind and saved your company from losing a customer. She is Exactly what customer service representative should represent. Going through this situation is very tough and having an employee like Pamela is an asset to your company. She definitely needs to be promoted and should be model by all your other customer service representatives. Thank you so much Pamela!

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    Verified purchase
    Staff

    Reviewed March 11, 2019

    Everyone I talked to was very nice and easy to understand. Looking forward to work with your people to help me and my family to get out of debt. Thanks. It didn't take up a lot of time. It was done in no time.

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    Profile pic of the author.
    Customer ServiceStaff

    Reviewed March 11, 2019

    Not knowing where to go I contacted National Debt Relief. They were very informative and were able to answer any questions I had. They help me through the sign in process. I am very pleased with their procedures and customer service. I would highly recommend them for anybody that is having trouble with creditors.

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    Verified purchase
    Staff

    Reviewed March 11, 2019

    So far they have been really helpful, I have just signed up but so far I have been happy. I would say after researching different sites/companies, this is the right choice. I would recommend it to anyone who would ask about them.

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    Verified purchase
    Staff

    Reviewed March 11, 2019

    My husband and I are so happy with our decision to go with NDR. The Better Bureau ranked them as 5 stars and the professionals we dealt with confirmed that. Eli ** was very courteous, very knowledgeable, articulate, and very kind. Evelyn ** welcomed us and reviewed our information and was professional as she welcomed us on board. This was a hard decision to make and we feel at peace with the quality of care and service we will receive.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 11, 2019

    Very informative and very professional. The time given for the call was exactly how long it took. The lady was extremely professional and very knowledgeable about all the information that she gave. All questions answered quickly and accurately, with full attention the detail.

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    Verified purchase
    Customer ServiceProcess

    Reviewed March 11, 2019

    Daniel was amazing, everyone thus far have been amazing during this difficult time. I was able to complete via email and short informed phone calls. My spouse has been impressed and will be looking into the program for himself.

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    Verified purchase
    Staff

    Reviewed March 11, 2019

    Everyone was very friendly and helpful as well as making sure I understood everything and if I had any questions. I am very pleased with both Alexis and Carolyn. I would recommend this company to anyone that needs help with their debts.

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    Verified purchase
    Staff

    Reviewed March 11, 2019

    I am looking forward to being debt free, and I feel this is how to get it done. Everyone I spoke with was friendly and professional, and did not make me feel ashamed. I am nervous about not paying my bills, but I understand how it will work and I feel confident. Thank you!

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    Verified purchase
    Staff

    Reviewed March 11, 2019

    The customer services was very nice. I could understand the person I was talking to and they answered all my questions. They did a great job at explaining everything so I didn't have to many questions to even ask. Ebony did a great job. I would recommend this to anyone needing help with their finances.

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    Verified purchase
    Staff

    Reviewed March 11, 2019

    I was so delighted to talk to Jonathan **. He was very informative and made me feel very secure. I did not know where to turn to get out of the debt that someone else put me in. I would recommend National Debt Relief to anyone I speak to in the future. Thank you.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 11, 2019

    They are a great team of knowledgeable and friendly people. They answered every question I had without hesitation. The communication level is outstanding. Very clear instructions on how to handle creditors when they begin to call. Looking forward to working with them.

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    Verified purchase
    Transparency

    Reviewed March 11, 2019

    My husband and I both are grateful for Paul and Brandy for their knowledge and insight regarding debt relief. In addition to their patience as they explained each step. My husband and I are feeling more hopeful and confident as we move towards to financial freedom!

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed March 11, 2019

    My experience so far with National Debit Relief is going wonderful. They explain everything in full, answer all my questions, and give the support I needed to continue with the program. I would recommend their services. I'm glad I made the choice to become debt free.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 11, 2019

    Very good company to work with. It has great customer service. Everything was explained very clearly. I did not have to worry about anything, NDR took care of everything. I would definitely recommend NDR to my friends and family members.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed March 11, 2019

    I missed a call and called back for my welcome call. Customer service is great, the phone was answered in less than 2 minutes and I did not have to wait that long. The program was explained to me thoroughly.

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    Verified purchase
    Staff

    Reviewed March 11, 2019

    The team at National Debt Relief was more than helpful and knowledgeable with my situation. They were able to get me a solution to my debt problem quickly and effectively. I am now relieved about my debt situation and can breathe knowing that they are taking care of it. I will definitely recommend them to anyone who is in my position.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 11, 2019

    Everyone I spoke with was very kind and respectful. They made sure I understood everything and answered all of my questions promptly. Kyle was very professional and went in depth to make sure that I was comfortable and knowledgeable. This was a difficult decision to make and your wonderful staff made my decision a little easier. I look forward to working with this company and its wonderful customer service.

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    Verified purchase
    StaffProcess

    Reviewed March 11, 2019

    I had a positive experience. It was simple to enroll & the people that helped me were good at explaining the whole process & all the options available to me. The whole enrollment process only took about 30-40 minutes. Not bad for a positive life changing event.

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    Verified purchase
    Staff

    Reviewed March 11, 2019

    Great experience with accurate information. Very helpful! I was able to get all questions answered and felt very comfortable asking any clarifying questions. She was kind and straight to the point. Thank you for providing me with the help that I need.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 11, 2019

    Call back person was very helpful in explaining plan. She was very courteous. Explained the plan very thoroughly. I give a very high mark and thank her for everything. She is a great asset to your company... I give the highest mark that can be given to her. She well deserves it. It was a pleasure talking to her and recommend her to my family. Again thank you and to the National Debt Relief team.

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    National Debt Relief
    Response from National Debt Relief

    Hello William,

    Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.

    Verified purchase
    StaffProcessTransparency

    Reviewed March 11, 2019

    Good. Very thorough and helpful. Tabia ** was very patient, courteous and thorough with his explanation of the process. The Welcome process also was extensive and complete with the information that I will need to stay in the program. The only thing was a little confusing was the various payments to different departments.

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    Verified purchase
    Staff

    Reviewed March 11, 2019

    This has been a hard decision for myself as I have never been in a situation that I couldn't handle before. However, Mr.George ** put my heart and mind at ease and I feel I have made the right decision. I so look forward to being able to sleep at night and not to worry about finances. Thank you Mr. ** for being professional, polite and caring!!

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed March 11, 2019

    Hi, The process in getting enroll was smooth and very professional. Alot was going through my head before I called. Such as, will this program work for me. When I spoke to Ryan **, he explained the program to me and collected my information. He reviewed the information and got to back to me. WOW!! I was amazed. I qualified for the program. Glad I called National Debt Relief.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed March 11, 2019

    I was explained the entire process multiple times and all my questions were answered. I feel very confident in my decision moving forward with the National Debt Relief program. I have all my paperwork printed out and I have all the important information and phone numbers needed to make this process easy for me.

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    Verified purchase
    Process

    Reviewed March 11, 2019

    Can't believe that my road to recovery is already starting! Process was fast and painless. Josh and Ed were fabulous to work with and helped me understand all the steps that will take place. Will definitely be recommending NDR! Thank you!!

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed March 11, 2019

    The service was great and smooth. Very kind and patient people. Thank you for helping out. They try to answer all your questions. I hope this program will help me have better sleep at night. No more panicking. The process was easy steps and simple and they explained everything thoroughly.

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    Verified purchase
    StaffProcess

    Reviewed March 11, 2019

    I appreciate the help I have received. I have been helped in a good manner, representatives were professional and kind, understanding and helpful. It was my pleasure to deal with them. I will highly recommend this program to my friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 11, 2019

    Very friendly and worry free talk. I just join so I don't have much experience so far but the experience I do have has been amazing with customer service. I am in the Hopes of not having debt in about 3 1/2 years and also to improve my credit score if everything I was told is true.

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    National Debt Relief
    Response from National Debt Relief

    Raquel, welcome to the program! We wish you success in reaching your goals. If there's anything we can do to help you be more effective, please let us know.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 11, 2019

    I was in a crisis and needed help immediately. As soon as I saw National debt relief, I called them and they were very receptive. Enrolling was very efficient, easy and fast. Their reps explained everything to me. The money I'll be saving was communicated also. I was told that at the end of the program, any money that would be left with my account will be given to me in a form of check. Thus far, I've liked their ability to negotiate with my creditors and come out with success stories. Any time anything happens, they call to give me an update. There's an efficient information flow and any time there is any change, they communicate as well. Going with NDR has given me some form of discipline in managing my finances. I will tell my friends and family members who may need their services to go ahead with NDR.

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    Staff

    Reviewed March 11, 2019

    There are a lot of companies for taking out a loan to manage debt but National Debt Relief was the first one with the savings plan and the offer to pay off the debt at less than what we owe and at a set amount a month. That was the best thing. My plan personally was that I would be out of debt in 39 months. To get enrolled, I had to fill out paperwork and the guy who helped me set it all up emailed me all the forms. I printed out the forms, filled them out, scanned them and faxed them back to them. It wasn’t too painful and the people there are great. They've answered all my questions and any of my concerns. I can also check my balances online.

    For the payment plan, they needed to know how much money a month we were bringing in and how much all the debt payments added up to every month. What really sold it was that, compared to the amount we would have to pay to all our creditors a month, National Debt Relief cut it by a third for the amount of money we pay them in a month. So we had that much more money per month to try to get back. I'm still making the payments but we're more than halfway settled. I only have $6,000 and two creditors left to be settled. So we've made a lot of progress.

    But I've had a big philosophical change for debt and I would not recommend going through National Debt Relief anymore just because I don’t feel like anyone needs it. We didn’t need it. It was the easy way out and if I could go back, I wouldn’t do it but that’s because we're on a new financial journey. I'm following the Dave Ramsey Plan. Nonetheless, National Debt Relief has helped us get a hold of our finances and it's nice to see the light at the end of the tunnel.

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    National Debt Relief
    Response from National Debt Relief

    William, we try to make the process as uncomplicated as possible for our clients. If you feel there's anything else we can do for you, please don't hesitate to get in touch. We're always happy to help.

    Verified purchase
    StaffTransparency

    Reviewed March 10, 2019

    I'm a college student with piling student debt, credit card loans, etc., and National Debt Relief has been extremely transparent and helpful throughout my entire journey! Adam was extremely helpful while I was signing up and he broke everything down for me in a way I could really understand.

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    Customer ServiceStaff

    Reviewed March 10, 2019

    All helped me get through the paperwork. Thank you. I had problems with getting signature to work. They were patient with me. I have a double traumatic brain injury and all went well. Thank you again all. Very helpful. Answered my questions I had.

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    StaffTransparency

    Reviewed March 10, 2019

    During a time when a person feels under incredible stress, anxiety and pressure, I was treated with kindness and understanding, patience, explanations were repeated when I had questions. I like to emphasize that I greatly appreciated the way I was treated.

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    Reviewed March 10, 2019

    I had payments that were more than what I could afford to pay, so I sought the services of National Debt Relief. They were the first company that I called. The enrollment process wasn’t very difficult. The reps have been nice. They've called and let me know stuff. The cost is pretty good. NDR just takes a certain amount each month out. At this point, I’ve paid one off and they’ve made arrangements with two others, and there's still more to go. Their program relieved a lot of stress because I don’t have to worry about being late on things and that’s nice. Working with NDR got me out of my bind and got the monkey off my back, all the money I owed. It’s less confusing. I told my son he should try NDR if he can’t figure out what to do with his credit cards, so I would recommend them. So far, my experience with them has been good.

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    Reviewed March 10, 2019

    they only worked with 2 of my creditors since the balances weren't high enough for the other 4. Not too sure about the allowing to go past due but we shall see what it is worth. I guess things will work out in the end.

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    Response from National Debt Relief

    Hello Beverley,

    Thank you for the feedback. A member of our team will be reaching out shortly to better explain our program. You can also call us directly.

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    Customer ServiceProcessTransparency

    Reviewed March 10, 2019

    I was walked through the entire process. Miesha was very thorough with her explanation. Very prompt with communication. Helped make me feel at ease with decision. The process was very detailed but allows me to pay off my debt quicker if possible.

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    Staff

    Reviewed March 10, 2019

    The 2 people I have talk to so far have been amazing in making me feel comfortable and confident that you guys will work for me. They were so welcoming and confident that you guys will help me. I will definitely let people know to look into you guys. I’m ready to become debt free. Thank you so much.

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    Customer ServiceStaffProcessTransparency

    Reviewed March 10, 2019

    I saw National Debt Relief commercials a bunch and then I looked online and saw some good reviews about them which made me give them a call. Their online stuff is really good. You can see everything. Then the person who talked to me was extremely patient and informative. It took me six to eight months before I went ahead and made a decision to go with them. And then when I called back with them, it was like I never missed a beat. It was like, “Hey, I’m gonna walk you through the process.” They were very informative, they explain everything and remind you of the stuff you wouldn’t think to think about. I was very happy with it.

    The system and the program is very simple. It takes away the management of it from a consumer standpoint. And they take over that management stuff to help us get back on track and be able to help us out with our debt and credit rating. Also, everything was very transparent. They asked questions, “Here’s what you’re paying. What are you able to pay? Okay, here’s what we can do with your debt, and then you should see some results by this time here.” It’s a one-on-one working with, but whatever they quoted, there was no more, no less. That included fees and anything of that nature. So, there weren't any type of surprises. They had a monthly amount that I pay, and that’s exactly what it was, and they broke it down. “Here’s what our fees are and then here’s what’s gonna go to your account,” in order for them to negotiate the settlement.

    So far, they’ve settled three accounts and I can see where it’s gonna go. We haven’t gone there yet, and that’s the beauty about them. They said, “Hey look, don’t expect any changes for 12 months because here’s what happens. Here’s what has to happen.” I’m on track of where I should be at. It’s a process and it’s a timing thing. It’s not one of those things where you’re gonna see results in a month, and they tell you that. If that’s what you’re looking for, it’s not gonna happen. They should keep their same process, except for doing a check-in with the client every three months just to make sure everything’s good. But it’s well worth it.

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    Customer ServiceProcess

    Reviewed March 10, 2019

    Being in debt led me to seek out the services of National Debt Relief. I called them and my experience with them has been great. The enrollment process was easy. The reps that I worked with set up my account. The program has paid off my debt and I've got almost two years left. I’m gonna end up paying NDR to negotiate, so someone’s getting my money and it’s not all going to the creditors. It gives me a little bit of relief to have NDR negotiate with creditors on my behalf. It’s less stressful on my part. I would recommend them to a friend.

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    Staff

    Reviewed March 9, 2019

    I felt that Diana ** was very honest. Being in my situation is very hard on me and my ethics. It is scary. She made me feel like there is light at the end of my tunnel. I am severely depressed and I feel like that a huge weight was lifted off my shoulders.

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    Reviewed March 9, 2019

    It is too soon to tell how to rate my experience. I can say this is my first time working with any type of debt relief service and I have nothing to compare it with. I am apprehensive of the coming months of creditors continue to aggressively to communicate in an attempt to collect a debt. I can not blame them, my credit management has been very poor. I attempted to support my family while hospitalized and attending school and helping my children with their education. I hope that I am able to whether the storm. Please check back with me in 90-days and again in 6-months. Thank You.

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    Customer ServiceStaffProcess

    Reviewed March 9, 2019

    While going through the process, Krista, our debt specialist was very thorough and there for us throughout. The welcome call after that was handled by Hector who also was very courteous and professional. Both were great to work with. Would recommend NDR to anyone seeking help.

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    Staff

    Reviewed March 9, 2019

    I felt very comfortable working on this problem with both callers. I hope this goes as easy as they made it sound. They were both very informative and answered all of my questions to my satisfaction. This was an excellent experience.

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    StaffProcessTransparency

    Reviewed March 9, 2019

    Joshua was my credit counselor and he was wonderful. He explained the entire process in great detail and answered all of my questions thoroughly. Thank you National Debt Relief for helping me take this first step in achieving a debt free life. I feel so relieved knowing that I won’t owe anyone anything in three years. I am so glad to know that I have support at all times and that everything will be taken care of.

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    Staff

    Reviewed March 9, 2019

    Have been very pleased so far, everyone has listened and answered all my questions. Very professional and calming to talk to. I would recommend to a friend at this time, hoping my entire experience is just as good as it’s been so far.

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    Staff

    Reviewed March 9, 2019

    Highly recommend to anybody needing help with their financial situation. They was very professional and help me get a low payment and get everything figured out. Even with last second changes, they were still eager to help. Thank You for being polite, patient and understanding.

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    Customer ServicePriceStaffTransparency

    Reviewed March 9, 2019

    National Deb Relief is doing a wonderful job and I'm very comfortable working with them. I’m very happy with them. My program was set up for 38 months and I'm seven months into it. So far, I’ve had about four bills negotiated on my behalf and I feel much better about where I’m headed. It has made me much more relaxed towards the debts knowing that I’m going to get them paid off. I feel that the process is going to be quick enough that I can start to reestablish my credit and everything shortly down the road here.

    The enrollment process was also relatively simple. National Debt Relief provided me with how their service works and I reviewed it. I talked to them several times and I sent them a listing of the debts that I had. They took the debts that qualified for the program and came up with an amount that I needed to be able to provide on a monthly basis. I established an account with them which I pay into it every two weeks. But you can do once a month or every two weeks. They negotiate settlements for me and pay my debts out of that account if they negotiate them and I approve them.

    On the first few times, there was a lot of communication back and forth until I got used to the procedure. Now, they pretty much just contact me by email or by phone and tell me that they have a certain tentative agreement. I would look over the details and approve it or not. So far, I’ve approved everyone that they’ve come up with. I don’t think the cost is unreasonable whatsoever either. However, I do have one debt that is spread out over 12 months. I would’ve liked to have that resolved quicker but they indicated that if we tried to negotiate it for a shorter period of time, it could cause some issues down the road with other creditors. If I have questions or concerns, I have a toll free number and I can give them a call. Then they get my negotiator or a person from the staff on the phone with me to answer my question. They have been very helpful.

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    Staff

    Reviewed March 9, 2019

    NDR's reps were really helpful. When I started asking questions, they helped me out right away and were super informative. I signed up and it was pretty easy. Thus far, they have been easy to deal with. We don't hold forever to talk to somebody and their reps are able to give me figures right away. The payment plan they gave is aggressive but it's working. Thus far, working with them has alleviated a lot of stress and I feel like I'm making progress.

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    PriceStaff

    Reviewed March 9, 2019

    When I became unemployed, we were unable to make, at least, even the minimum payments on our debt. Given our situation, I just looked for the best and went with National Debt Relief. They set me up with a payment plan for a goodly amount. Although it is kinda high for a one-income household, it is getting us to where we can still manage it. Also, the cost that I pay them has been reasonable. So far, they already settled one debt in less than a year and they just started working on our second debt. Their reps have been keeping us up-to-date on negotiations and our interactions with them are excellent. National Debt Relief is doing a good job. I would refer them.

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    Customer ServiceStaffProcessTransparency

    Reviewed March 8, 2019

    Jeremy ** was very helpful and patient when explaining everything the whole process. He sent me a few emails explaining my doubts and was very nice and courteous when I mentioned I needed time to think because I had just lost my father. Very professional and has a lot of knowledge when explaining the whole process. Andrew from Welcome was very professional as well and explained everything pretty well and cleared any doubts I had. Thank you to both.

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    Customer ServiceStaff

    Reviewed March 8, 2019

    The girl that helped me was super nice and very helpful, she made my day with her happy attitude and helpful ways. She makes a big difference in customer service. Thank her for me please, and thank you NDR for this service.

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    StaffProcessTransparency

    Reviewed March 8, 2019

    I was treated with the utmost courtesy and professionalism through the entire process. These people were not only knowledgeable but compassionate and caring! I cannot say enough positive and wonderful things about how they explained everything so well and were so patient with me.

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    StaffProcessTransparency

    Reviewed March 8, 2019

    Jolena was so helpful from the beginning and explained everything very clearly. She set realistic expectations and made sure to tell me both the pros and the cons of using the program. I would recommend this to anyone who has had a life event that has left them in debt or just over extended themselves. Best part is they don't make you feel bad about the mistakes you've made, but instead assist in getting you back on the path to financial freedom.

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    Customer ServiceStaffTransparency

    Reviewed March 8, 2019

    Perfect customer service and very thankful for Simon ** persistence in getting everything done for me. And appreciative for everything. Thank you and your team very much for being professional. They explained everything perfectly and made sure I knew exactly what was going on and was aware of everything. Thanks again. Wonderful people to have on your side helping your financial situation.

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    Staff

    Reviewed March 8, 2019

    Very helpful and very respectful. I can't wait to become free of debt, it has been a long time coming and I want to say thank you for the help to get my credit back on track like it should be and I can't be any happier to know that I'll be in great hands.

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    StaffTransparency

    Reviewed March 8, 2019

    At first, I was a little fearful as I had "bought in" to the idea of having credit cards and thinking about not having them created a little anxiety. I made the call anyway! The people at NDR were professional, courteous, and explained my predicament in a way that made sense to me and helped me to really see how getting out of this debt (and staying out!) would, in the long run, benefit my financial situation. So far, I am pleased with my decision to do this.

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    Customer ServiceStaff

    Reviewed March 8, 2019

    I feel that David and Chuck the representatives I worked with were knowledgeable, friendly and helpful. They made me feel confident that I could call and talk with someone if I had any questions about the program. They put my mind at ease and helped me feel like good about enrolling.

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    StaffTransparency

    Reviewed March 8, 2019

    Everyone has been extremely helpful and kind throughout this whole experience so far. This is a very tough subject and they make you feel like you are not alone. I was walked through each section on every form so I fully understood what to expect.

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    Staff

    Reviewed March 8, 2019

    Amazing! I can breathe a whole lot easier knowing I will start doing more than just make minimum payments for years to come! The representative I talked to was patient as well as understanding of my situation. I realize my past decisions got me in the financial mess I now face, but he was able to show me a way back to financial wellness!

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    Customer ServiceStaff

    Reviewed March 8, 2019

    I was very satisfied with the help I was given. They were very courteous. They offered to help me anytime I need. They were polite. Willing to answer any questions I may have had. They were spontaneous as to when they were suppose to call or help me in getting all this done.

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    Staff

    Reviewed March 8, 2019

    National Debt Relief seemed to have a good plan so I went with them and it has been really well with them. It has been about 14 months and they've almost got everything taken care of except one more. Also, the reps are great. I haven't had any problem with them at all. The payments are a little hard but it's worth it in the long run. If anyone asks about NDR, I would tell them to go for it.

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    ProcessTransparency

    Reviewed March 8, 2019

    My experience with National Debt Relief was a wonderful experience. They spoke very well on the issues that I have concerning to be debt free. They explained everything and answered all of my questions concerning debt relief. I will be more than happy to tell a friend about this program.

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    ProcessTransparency

    Reviewed March 8, 2019

    This really has been a stress-free process and such a relief. Everyone I have spoken to has been courteous, personable and clear. I appreciate the time spent to ensure that I fully understand the program. I would rec this to anyone struggling with credit card debt.

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    Customer ServiceStaff

    Reviewed March 8, 2019

    A great experience on the phone. So far so good, sounds too good to be true, makes me wonder, too early to know. Hope all works out well. People are really nice. Will be nice to be debt free. Thank you so much.

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    StaffProcessTransparency

    Reviewed March 8, 2019

    My husband lost his disability payments several months ago and we have gradually been sinking deeper and deeper in debt. I talked to Gilbert ** and he was very knowledgeable about your program and was able to explain it and how it could help us. I am very pleased with his professionalism in the way that he helped us so far. We are just starting with the program, but I think it will be a good solution for us.

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    Process

    Reviewed March 8, 2019

    I can't express, enough, how wonderful Anthony and the "welcome center" gal that I spoke with were! Both were very compassionate and easy to work with! This is a very personally, emotional experience for me and so far this process has eased my pain... I thank you so much!

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    Staff

    Reviewed March 8, 2019

    We were looking for help to get out of a debt situation we got into because of our business not doing well, and National Debt Relief has been very helpful and patient with helping with this situation, I think this will work for us so thank you, National Debt Relief.

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    StaffTransparency

    Reviewed March 8, 2019

    Dorian and Andrew were very helpful and fantastic. They explained everything very clear word for word and line for line. Starting this program will help me out a whole lot. Dorian and Andrew are very kind and very uplifting to me and gave me high hopes of bring my debt down. I'll highly recommend NDR to whoever needs help with their debt thank to Dorian and Andrew.

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    Reviewed March 8, 2019

    I was not sure about calling when I seen this AD in my mailbox. So glad I gave it a try. Best thing total happened with their help. Thank you so much for everything. Finally I am not stressed. I feel like the weight is no longer on me.

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    Customer ServiceProcess

    Reviewed March 8, 2019

    The process was very easy and signing the documents is as easy as type and click. Everyone makes sure you fully understand what is going to happen and how you will be affected. The follow-up calls are very helpful too, they make sure all of your questions are answered to the best of their ability.

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    Staff

    Reviewed March 8, 2019

    Very professional service! Representatives were very polite and courteous & empathetic but very direct and to the point. I am definitely recommending to people I know who are in the same situation that I am. All essential information needed was reviewed by representative Eugene ** and verified several times. His patience was very appreciated.

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    StaffProcessTransparency

    Reviewed March 8, 2019

    The process was quick and easy. All of the information was clearly explained and they allowed plenty of time for questions. The representatives I worked with were patient and reassuring. He was also knowledgeable about which accounts could be included and which needed to be excluded.

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    Customer ServiceProcessTransparency

    Reviewed March 8, 2019

    I had a great experience with consolidating my debt and was a process easily understood and quick. They explained everything thoroughly and was appreciative of the way I was treated. The process was easy step by step and emails were easy to follow as well. I like also having access to being able to contact Brandon himself or the customer service line.

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    Customer ServiceStaff

    Reviewed March 8, 2019

    Everyone has been very respectful and helpful. The welcome agent was very nice and answered most of my questions before I asked them. My initial Agent was very helpful in determining what program I needed to get out of debt and had an answer for me pretty much right away. Thank you.

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    Process

    Reviewed March 8, 2019

    I enrolled in the debt relief program two day ago. So far my experience has been relatively easy, very comforting and encouraging. My shame of needing this program has been alleviated and am looking forward to its completion with the least amount of stress as has been the case so far.

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    Process

    Reviewed March 8, 2019

    I had a great experience getting the entire process set up. Chris was very understanding and was able to cut my overall debt into 1/4 of the amount I have been paying out a month. I was also given the opportunity to have help with my private student loans. These are something that I never thought I'd be able to afford. Thank you!

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    Staff

    Reviewed March 8, 2019

    Was a great experience, very helpful looking to see what the future holds with National Debt Relief. Very excited to get rid of all my debt I have and move on in life. I believe with National Debt Relief I will be able to do just that.

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    StaffProcess

    Reviewed March 8, 2019

    Jennifer was VERY knowledgeable and helpful! Very patient and positive! I would hope that this program will give one peace of mind. This is just the start of my experience with this program so I am a bit nervous, but Jennifer helped calm my fears. This was a very easy process to start and glad all fees are included!

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    Staff

    Reviewed March 8, 2019

    From my first contact with NDR I was treated with respect and the representative listened to my situation, answering my questions honestly and with compassion. The agency was then able to assess my accounts quickly and had the wherewithal to help me find a solution that was comprehensive and one that I can live with.

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    Staff

    Reviewed March 8, 2019

    The woman I talked to was very pleasant and covered the program very well. She covered all aspects of the program, and was very patient when I asked questions, and answered each one to my satisfaction. I am very excited to finally get my debt gone for good!

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    Staff

    Reviewed March 8, 2019

    Consolidation of my 3 credit cards - It is a scary situation I got myself into, but through the help that I have already received, I know now that the light is shining at the end of the tunnel. Thank you for all your help and understanding.

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    Process

    Reviewed March 8, 2019

    Describe program with easy to understand language. Spoke clearly, and went through the entire program. Allowed to Q&A, and gave advice where it applied. Did not make promises and gave easy to understand instructions for now and in the future.

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    Staff

    Reviewed March 8, 2019

    Thank you for being so patient and helpful. You answers all my questions without hesitation. I am excited to get out of debt with your program. I hope we can get to settlement quickly. I am happy that you all are available for any questions I have or might have in the future.

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    Customer Service

    Reviewed March 8, 2019

    Grace and Emily provided proficient, effective, friendly customer service in representation of NDR's program services and document contents and signature requirements. My wife and I feel that we have embarked upon a new voyage to financial recovery and stability. Guy

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    Staff

    Reviewed March 8, 2019

    Both David and Jamie were very intuitive with my questions. They answered all of my questions professionally and completely. I now have confidence that I made the right move in contacting and hiring NDR to achieve financial success. I will let my friends and family know that if they need help getting out of debt, NDR is a great option.

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    Customer ServiceStaff

    Reviewed March 8, 2019

    I was pleased with the help I received from National Debt Relief. Representatives (Ryan ** and another gentleman who helped me from the client success team) were informative without judgment. I appreciated the emails providing me details about the process.

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    Staff

    Reviewed March 8, 2019

    I think your employees are very friendly and they know your work very well. I hope that everything is done will be of benefit to me and my family, since my wife and I are together with you, in this program that we have chosen to consolidate our debts. Thank you all.

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    Customer ServiceStaffTransparency

    Reviewed March 8, 2019

    I had some credit cards that had gotten too big that I needed to handle without going into bankruptcy. I did some research and a friend who used National Debt Relief recommended to it to me. They have wonderful reps and are super clear in helping me understand stuff. They are extremely responsive and timely as well, whether it is through email or something else. Our interaction has been phenomenal. So far, I have had a really good experience with NDR. They are relatively timely and is pretty stress-free in terms of when they’ve negotiated. I have five cards and they settled two of them at really good rates for me. I started July 1st of 2017 and the 2nd one was just paid off this past month.

    The payment plan they gave me is really doable. I’m a high school teacher, so sometimes, things had been stressful financially. When I started teaching mid-year of last year, I did not get paid my full salary so I had to postpone my payment for 12 weeks because there was no way I was gonna be able to do the payments and live. NDR was great about it. They were completely flexible, understanding and reasonable. There were no questions. My experience is far more positive than I could’ve ever expected.

    Moreover, what interested me about them is that every single time I have a conversation with them, they ask if anything has changed and if there are any hardships because anything happened, whether there are any unexpected expenses, they’ll work with me immediately if there has been some change of payments. Even the fees in terms of percentages are really reasonable. I had one that was at 16,000 and they got down to 9,000. There was also one that was 7 and they got down to 3.5. It has been amazing and their fees ended up being around 1,500 total. But considering how much they saved me, it was well worth it.

    I’ve been really diligent and I send them anything that I get from an attorney immediately or from a creditor. I don’t think that it would’ve been as good of an experience for me trying to do it on my own or in any other way. Given my experience, I would recommend National Debt Relief to anybody that I know having issues like this. I was really worried about the shaming part, and there was none of it. They were just nothing but supportive.

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    Customer ServicePriceTransparency

    Reviewed March 8, 2019

    National Debt Relief has helped me consolidate my debt and get rid of some of my debts. It's affordable too. The payment plan is based on the debt that I have and our monthly budget. When I called them initially, they walked me through their steps of what I needed to do and the enrollment was all done over the phone. They've also always been understanding if something comes up where I can't make a payment or where I make a half a payment in the beginning of a month. Then if I have a question or a concern, someone would get back to me within minutes.

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    StaffProcess

    Reviewed March 8, 2019

    I pay NDR a fair amount of money and they take care of my accounts. Their program is working for me. Some of their fees, I don’t get, but it is what it is. Everybody gotta make money. The negotiator answered my questions and took care of my concerns. I’d tell others to use them.

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    StaffProcessTransparency

    Reviewed March 7, 2019

    Very helpful and patient with my questions and background interruptions. I thought I understood the program initially but I was way off and they explained it to me in a way I could fully understand. Thank you very very much again.

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    StaffProcessTransparency

    Reviewed March 7, 2019

    Great service. The program was explained very well. My rep. Geetu ** was very professional and answered all my questions. After doing a little homework and comparing plans from other debt relief companies I found NDR to be the most highly rated with the most positive reviews. I feel confident that National Debt Relief will help me succeed in achieving my debt free goals.

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    Customer Service

    Reviewed March 7, 2019

    Gilbert ** was awesome in assisting me in processing my application. He was punctual in the response time to let me know that I was approved. Welcome Call was quick and completing the document online was very user-friendly. I know that with this structure, I will be able to become debt free.

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    Customer ServiceStaffTransparency

    Reviewed March 7, 2019

    Thank you so much for being clear and knowledgeable. Devon was very patient as he went through the information with me. He explained everything extremely thoroughly and stopped to answer all of my questions. My welcome call person (can’t remember her name now) was also very helpful and honest with me. I am very overwhelmed but hopeful that this will turn my debt around.

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    Customer Service

    Reviewed March 7, 2019

    I am so glad I made the choice to go with National Debt Relief. From the first phone call everyone was so patient, Lashonda answered all of my questions and made me feel so much better about my decision to take control of my debt.

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    Customer ServiceStaff

    Reviewed March 7, 2019

    Everyone was so helpful in helping me get set up through your program. I have worked in customer service for many years and the two people I spoke with did a fantastic job on getting me set up with your program. Thank you for all your help.

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    Customer ServiceStaff

    Reviewed March 7, 2019

    Great Customer Service! Everyone I spoke with was very helpful, polite & knowledgeable! Thank you to the entire NDR Team! Especially Steven, David, & the young lady I spoke with! (Not sure of her name) Thanks again! I am excited and looking forward to rebuild my credit.

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    StaffTransparency

    Reviewed March 7, 2019

    All account personnel were professional, courteous and knowledgeable. All terms were communicated well and my understanding of said terms were confirmed at every step. The experience with NDR has been a great one so far! Feel like I made the best decision with the right people.

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    Customer ServiceStaff

    Reviewed March 7, 2019

    I had a great experience with NDR. The customer service reps were very kind and patient with me and were able to answer my questions. I also think the money I will be able to save will make ease my stress. Thank you so much.

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    Customer ServiceStaff

    Reviewed March 7, 2019

    This was a huge step for me to take. A failed business had put me in a horrible mess with personal credit card debt. I contacted Consumer Credit Counseling and several bankruptcy lawyers. Bankruptcy was an option but not a good one and per information from Consumer Credit Counseling I tried debt relief as an option. I was given many reasons to be careful of using this method and was very worried about doing it. Charlene answered my questions in an easy to understand way, This is a big step to take and I felt comfortable with the information given to me allowed me to make an informed decision. Your welcome agent was also excellent. The customer service has been superb.

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    Response from National Debt Relief

    Jeanette, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.

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    Staff

    Reviewed March 7, 2019

    They were curious and very knowledgeable. I felt comfortable talking to them. They answered all of my questions. They figured the best plan for me. They figured out my budget and suggested the correct payment for me. They even split the payment into bi-monthly payments to make it easier for me to pay.

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    Staff

    Reviewed March 7, 2019

    I am new to National Debt Relief, just enrolled today. My experience thus far has been phenomenal working with a debt relief specialist and the Welcome Call specialist. They were both hopeful, promising and left no questions unanswered. I am eager to see this thru. Thank You.

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    Customer ServicePriceStaffProcess

    Reviewed March 7, 2019

    Hello NDR Team, I want to take a minute and recognize Kester ** for his outstanding customer service. I’m in the world of sales and get to talk to people face-to-face and on the phone all day every day and, I’ve seen and heard almost all of it. Kester is nothing short of legendary. This is a very difficult/scary time for me as I've never been in a debt situation like I am in presently. I just went through a divorce which cost me $30,000+ that I had to put on my credit cards and, with the interest rates I’m getting charged there simply no way I would ever be able to pay it off since I can only afford the minimum payments at this time in my life. I’ve lost plenty of sleep and I’ve constantly been stressed living paycheck to paycheck during this process.

    When I spoke with Kester I could tell he genuinely cared about my well-being and taking care of my financial situation. It didn’t feel like a sales person trying to get an order. It felt like a close family friend providing financial help during this situational crisis I’m in. He was thorough and detailed and addressed all my concerns but, more importantly he was kind and caring.

    I’m sure he’s already recognized as a great asset on your team at NDR but, I wanted to make sure of it with this email. I also, spoke with Kiara who handled the welcome call and she was very knowledgeable and detailed about the process and explaining to me my next steps. I’m a process guy so, I need to understand everything and how it works before I can feel comfortable with something and she put all my doubts to rest and welcomed me to the NDR Family.You can have the greatest product in the world but without having a legendary customer service team that clearly cares about their customers you don’t have anything. Thank you for your service and your outstanding team. Cordially, Elliot **.

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    StaffProcess

    Reviewed March 7, 2019

    I picked National Debt Relief because of the great reviews online. I'm hoping this program works and gets me out of debt. I will recommend this program to others. The staff was very friendly and knowledgeable. Overall the experience was good.

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    Customer ServiceStaff

    Reviewed March 7, 2019

    This so far has been a very good experience. Everyone has been very friendly and nice. They have put my mind at ease a little bit. Have responded well to any questions and have helped to ensure that I have all my questions answered.

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    StaffProcessTransparency

    Reviewed March 7, 2019

    The company has been extremely helpful by providing well knowledged staff to help me. They have explained every step of the process and been very considerate in answering any questions regarding debt relief and how to deal with my creditors. I would recommend them to anyone needing debt assistance.

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    Customer ServiceStaffProcessTransparency

    Reviewed March 7, 2019

    I really needed help with my credit card bills. They had gotten to where I could only pay the minimum payment. The girls I spoke to at National Debt relief were friendly and helpful and explained everything. I'm looking forward to being debt free when I retire. The process was very easy mostly via email and phone calls.

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    Staff

    Reviewed March 7, 2019

    Isaiah ** was very helpful. He listen to my concerns and answered any question that I had. I wasn't easy to reach at times due to my schedule but he stuck with me and got me enrolled to being debt free.

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    Staff

    Reviewed March 7, 2019

    Very helpful and informative. Excited to finally get back on track and out of debt. Didn't make you feel like less of a person for applying for this debt relief. Have been in a difficult situation these past few months and now I feel like I'm going to be able to breathe.

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    Customer ServiceStaff

    Reviewed March 7, 2019

    Ed **, my welcome call specialist, was personable and easy to understand. My account manager Roger ** was more than reassuring and very knowledgeable. It has been an absolute pleasure dealing with your company so far. I can't want to see the end results of all of your hard work. Thanks for all you do!

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    Staff

    Reviewed March 7, 2019

    This was made easy by your caring staff. I was hesitant to do anything about my situation because of perceived difficulties, couldn't have been more wrong. Everything went smoothly by the help of your staff! Maybe I can sleep tonight!

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    StaffTransparency

    Reviewed March 7, 2019

    All parties that I spoke with were very friendly and knowledgeable and treated me with the utmost respect. I would recommend them highly. Took their time to explain to me clearly how this works and was very patient with me when I had questions.

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    Transparency

    Reviewed March 7, 2019

    I had an excellent experience with National Debt Relief. I was apprehensive at first but Kim ** explained everything so clearly & friendly. I am still worried as I hate to see my credit harmed but there is no other choice & I trust National Debt Relief. I just pray everything works out.

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    StaffProcess

    Reviewed March 7, 2019

    Everyone I've talked to was very helpful with explaining the process and letting me know what to expect once I enrolled in the program. They were very professional in every way. Naya (Debt Specialist) was the one who helped me enroll in. If I can give her more than ☆☆☆☆☆ I would. She was wonderful through out the whole process.

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    StaffTransparency

    Reviewed March 7, 2019

    After falling into a good amount of debt, I found this company, I got a couple More options but this seemed to be the best company to help me get out of debt. They are very helpful and explain everything to you in detail, Great people!

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    StaffTransparency

    Reviewed March 7, 2019

    I'm a new customer & have spoken to two different representatives. They answered all my questions with in depth details. I especially like the time the rep took to go over each section of the agreement before signing. I am extremely impressed with their online content displaying status in a transparent manner. Before signing I had read two independent reviews & also the good & bad customer reviews. The rest will also be up to me to manage this process. I am so relieved to have this 2nd chance to get a new start. Thank You!

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    StaffTransparency

    Reviewed March 7, 2019

    Mr ** was very professional, explained everything to me. He was a really nice guy to work with. I would highly recommend this company to my friends and family. I was drowning in debt. I am now relieved. I can finally breathe.

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    Staff

    Reviewed March 7, 2019

    Your folks were friendly, listened well, and provided all of the right insurances that made me proceed with the deal. They were thorough and thoughtful. It takes a lot of trust to provide the information to make this move, etc., but they were real pros!

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    Customer ServiceProcessTransparency

    Reviewed March 7, 2019

    Adam and Viola explained the program thoroughly and answered all of our questions, they were both professional. The customer service has been very good so far. You have made us feel confident that we will be debt free in the near future! We are looking forward to having good communication with you guys.

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    Customer ServiceStaffProcessTransparency

    Reviewed March 7, 2019

    They were very informative. They explain everything very well. They called right away and answered every question I had. They had the right attitude and were positive about me finish the program. Thanks for everything. I’m looking forward to completing the program.

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    StaffTransparency

    Reviewed March 7, 2019

    Debt Specialist Naya ** was a pleasure to work with. I am 62 years old and have been very hesitant taking this step. I held on as long as I could; close to filing bankruptcy!! Naya was very understanding and never made me feel embarrassed. She is highly knowable and I appreciated her explaining this in a clear and concise manner. I had several concerns regarding some of my creditors, however, she helped calm my nerves. I look forward to working with your team; just hope you don't get tired of me. I could be very persistent (in other words a pest) when it comes to explaining things more than once. Thanks for your help getting back some breathing room!!

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    Customer ServiceTransparency

    Reviewed March 7, 2019

    When speaking with Michael ** on the first day, he was precise on his explanation to me and made sure I understood everything. On my Welcome call everything went smoothly and I am more relaxed than I have been in years.

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    Customer ServiceStaff

    Reviewed March 7, 2019

    We received excellent customer service today from each person we spoke with. They were very kind and very helpful. Both ladies were very encouraging to us, in a stressful situation that my wife, Diane, and I have been dealing with for a long time. It is our desire to become debt free and your company has given us help and hope.

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    Customer Service

    Reviewed March 7, 2019

    Gilbert ** made me feel comfortable and knowledgable about this important decision I made in my life. Without him, I would still be debating on actually attempting to take on this enormous amount of debt on my own. My welcome call was amazing as well, just reassuring my decision to join the program was an excellent one. I can't wait for the 46 months to be over and I do not have to feel as if I am drowning anymore and be free of all this debt. Thank you to you both and fingers crossed this goes by quickly.

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    Customer ServiceStaff

    Reviewed March 7, 2019

    I wanted to start my retirement and I needed some help in getting my affairs together. I sought National Debt Relief out and I liked the people that I talked to on the phone. It was very professional and very easy to understand exactly what I was gonna have to go through. My whole concern was I was completely embarrassed over the situation, but they made me feel like I was not the only one out there that has this problem and they made it very comfortable for me to be able to talk to them. Setting up the payment plan was very simple. Working with National Debt Relief has made it a lot easier for me to deal with a tough situation and I've been very pleased with them since I am finally almost to the point of being finished.

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    Staff

    Reviewed March 7, 2019

    I had too much debt acquired that I was struggling to try to get paid off. I went with National Debt Relief based on the research I did online and my interactions with the representative. I felt confident that they would help. So far, it has been very good. They managed to negotiate some good settlements with a few of the outstanding debts and we've got a reasonable payment plan going. Also, their reps have been very professional and non-judgmental. And the payment plan is based on where I was when we set it up and it was very fair. I've just been pleased with the way things have been progressing. Working with them has given me hope that I can get things resolved.

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    Customer ServiceStaffProcess

    Reviewed March 7, 2019

    At first, working with National Debt Relief was pretty scary because of all of my wife’s stuff going on. But they pretty much talked me through it and alleviated a lot of the fears that we had. They were very friendly, forthcoming and very understanding about our situation. The enrollment process was straightforward too. It wasn’t confusing and I didn’t feel like we were rushed into anything. I can even call them any time.

    In terms of the payments, they would call my wife, ask her if that figure was good for her and really talk it over with her. And I think the program has been well worth it. We’ll be coming on a year in June and I believe they were looking at four years. At this point, we’re starting to see some of the debt fall off and it’s been an enormous relief to me. We’re flooded with debt due to moves and National Debt Relief has alleviated a lot of the stress of high financial debt. If someone were in a similar situation, I would definitely recommend it.

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    Transparency

    Reviewed March 7, 2019

    I had to clear up some debt and searched for something to consolidate all of it together. I got a debt consolidation from NDR and they put all my debts together in one payment. However, I didn’t realize they were gonna take all our past due so far where it wrecked my credit really badly. Still, I'm alright with their payment plan and things have been getting a little better for me. I have a little money to buy groceries now.

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    StaffProcessTransparency

    Reviewed March 6, 2019

    Very friendly staff. Explained everything in great detail to help you understand everything before committing to the program. Just started using the client portal and it is very user-friendly and has a lot of very detailed information. I like it a lot! I would highly recommend National Debt Relief.

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    Staff

    Reviewed March 6, 2019

    I found the representatives to be very friendly and straightforward. They helped me to understand fully as to what I was signing up for today. I would recommend this to my best friend! I am looking forward to being out of debt!

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    Staff

    Reviewed March 6, 2019

    Dealing with NDR is a very positive experience. I interacted with the two people I talked to was excellent. They were very pleasant, thorough and professional. I felt they truly cared and were there to help. They made sure I understood everything we discussed. Being unsure when I made the decision to contact them, I now feel this was the best decision I could have made.

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    StaffTransparency

    Reviewed March 6, 2019

    Everyone that I talked to was very professional and helpful. Everything was explained to me where I could understand it and was double checked for any errors or omissions. I will recommend this group to anyone that tells me that they are in my situation.

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    StaffProcess

    Reviewed March 6, 2019

    I have gotten the best help from Sebastian and Andrew at National Debt Relief. Very detailed and answered all my questions. This program is amazing and I would recommend to anyone needing help. They really know their stuff!! I look forward to being in charge of my finances in the future and with their help I know I can do it!! And knowing I can watch my progress as I go gives me a sense of safety and motivation.

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    Customer ServiceStaff

    Reviewed March 6, 2019

    Was a very informative experience & pleasant conversation. Polite phone conversations, I believe I've have gotten everything need to get my debt down & gone. Hope to be able to get all debt gone in the 29 months as the program has been set up.

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    StaffTransparency

    Reviewed March 6, 2019

    Very good experience, very thorough, very helpful, & very clear & concise. She even helped me with my computer. I'm not very "computer savvy." Very glad to be on my way to debt-free living. Thanks so much for all your help!!

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    Staff

    Reviewed March 6, 2019

    Very helpful and responsive to questions. Would recommend this portion for debt relief. Very pleasant agents and patient. Just starting this process, so will know more later when this gets rolling! Thank you. I appreciate the help. I am looking forward to the end result.

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    Staff

    Reviewed March 6, 2019

    Good Experience. Both lady help me and made me understand everything from the arguments to how things would deal with it made me feel less stress. Both person made me feel comfortable. I so recommend this to anyone that has a problem with debts.

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    Customer ServiceStaff

    Reviewed March 6, 2019

    It was smooth and the guys were very professional. One thing though, since the information said on the phone is legal and sensitive; it would be helpful if it is said little bit slower to give the listener (client) enough time to absorb it.

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    ProcessTransparency

    Reviewed March 6, 2019

    You gave very thorough explanations on the process of what you can do and the consequences, and final results. This has been a very trying situation and your help has assured me that there will be a positive outcome to an otherwise difficult situation.

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    StaffProcess

    Reviewed March 6, 2019

    All at National Debt Relief were extremely helpful and knowledgeable. They answered all my questions and made the whole scary process a little easier to handle. I would recommend National Debt Relief to anyone. Thank you for all your help.

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    Staff

    Reviewed March 6, 2019

    Everyone I've spoken with have been kind, compassionate to my hardship situation, informative and very professional. Today I spoke with Amanda and would like to commend her! She listened to my situation with empathy and compassion, also answered all my questions. A real gem! Thank-you.

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    Customer ServiceStaff

    Reviewed March 6, 2019

    I could understand what they were saying, they spoke clearly, answered my questions had at the time. Very informative and spoke in the language that I could understand, and gave me information for people to call and contact if I had any more questions to be answered.

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    PriceStaffProcess

    Reviewed March 6, 2019

    Happy to say I now feel I can breathe a sigh of relief that I’ve taken the first steps to become debt free, while not an easy decision, I had to for my best interest. Your representatives were very courteous and professional and made the whole process easily understood. Thanks, Johnathan ** for reaching out to me as quickly as you did, your assistance in getting started is greatly appreciated. I look forwards to becoming debt free and having a peace of mind!

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    Staff

    Reviewed March 6, 2019

    Daniel ** and Kiara ** were very professional, patient and extremely polite. They are a huge asset to this already great organization. Saved me thousands in just a matter of minutes!!! Would definitely recommend this Company and staff with anyone undergoing a financial situation.

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    Customer ServiceStaffProcess

    Reviewed March 6, 2019

    I worked with Bianca and she was extremely knowledgeable with the program and was able to answer any questions I had. The information presented helped me understand the program in its entirety. I look forward to working with National Debt Relief and get the relief I need.

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    Customer ServiceStaff

    Reviewed March 6, 2019

    I had great customer service with both Steve and the lady that did my welcome call. I don’t recall her name. She told me and I didn’t write it down. They were both very helpful. They didn’t make me feel uneasy at all.

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    Customer ServiceStaff

    Reviewed March 6, 2019

    I just called for information and ended up enroll. Steven was so helpful and patient with all my questions. Look forward to the rest of the process being this easy. Once done the Welcome person reviews all the documents again to ensure my understanding. I feel I am in great hands.

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    StaffTransparency

    Reviewed March 6, 2019

    The gentleman that I spoke to, his name was Josh. He was friendly, courteous and explained things thoroughly. He explained if I needed help in setting up my account, that the team would be there to accommodate. He also said there is a toll free number also or I can send an email requesting assistance.

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    Customer ServiceProcess

    Reviewed March 6, 2019

    I would definitely recommend this program to anyone wanting to get out of debt, very good customer service. Customer service was very helpful throughout the whole process. The process was very helpful to me. I recommend National Debt Relief to anyone needing the help with their finances.

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    StaffProcess

    Reviewed March 6, 2019

    Everyone I dealt with was very informative and professional. Overall very satisfied with the entire process. I am happy with the fact that all fees will be included in monthly payment unlike other companies that wanted to add on top of monthly installment.

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    StaffProcess

    Reviewed March 6, 2019

    The total enrollment process was easy, straightforward and simple. Both representatives were kind and thorough. They made sure I understood the process and addressed any questions I had. The relief I feel already is tremendous and the way I was made to feel welcome and not judged was amazing!! I'm excited to start my journey to being debt free!! Thank you!

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    Customer ServiceStaff

    Reviewed March 6, 2019

    Anthony was very helpful however the lady I spoke to on the phone was rude. She spoke so fast that I couldn’t understand half of what she said but if I asked her to say it again she would sigh and would not speak any clearer. She would ask me if I had any questions but if I did have a question, she got annoyed as if I was bothering her.

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    National Debt Relief
    Response from National Debt Relief

    Hello Sarah,

    Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching out shortly to better understand and hopefully resolve your specific concerns. You can also call us directly.

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    PriceStaffTransparency

    Reviewed March 6, 2019

    Everyone was very helpful and kind. Things were explained very clearly. The later in the evening operation times were helpful as well. The payments were surprisingly affordable and conveniently I could break that one payment up into two payment and that made it even easier payment wise.

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    StaffProcessTransparency

    Reviewed March 6, 2019

    I am new to National Debt Relief but so far my experience has been excellent. I am impressed with the two people that enrolled and welcomed me. They were professional, honest and helpful. They explained the program so that I could easily understand it and they explained how to be successful in it.

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    Customer ServiceStaffProcess

    Reviewed March 6, 2019

    I found the associates whom I spoke on the phone with to be very courteous. They were very knowledgeable on every detail of the process. They work as a team very well. I found it comforting to ask for help from professionals. I am looking forward to working my way through the program.

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    Customer ServiceStaffProcess

    Reviewed March 6, 2019

    Both Carter ** and Hector from welcoming calls are very helpful people. I was glad to have been helped by them. They answered all my questions. They told me every single detail of the program. They were very polite. Overall signing up for this program was a delightful experience and they made me feel very welcomed. I would definitely recommend this program out to others in need just because of their service.

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    StaffTransparency

    Reviewed March 6, 2019

    Both the the welcome team member (I forgot her name) and Greg were very helpful. They made me feel comfortable with signing up for National Debt Relief, I did not feel like I was being judged for needing help getting out of debt. They explained everything to me very well.

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    Customer ServiceStaff

    Reviewed March 6, 2019

    The experience with customer service was excellent. They oriented me very well and answered my questions clearly. The approval process was quite fast. They offered me an excellent alternative to be able to have relief for the payment of debts.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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