Buyer's Choice Award Winner

National Debt Relief Reviews

4,882,006reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+2 more
Author picture
Edited by: Amanda Futrell
Author picture
Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

Filter by Rating

  • (50,783)
  • (5,509)
  • (1,362)
  • (594)
  • (498)

Popular Mentions

    How do I know I can trust these reviews about National Debt Relief?
    • 4,882,006 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
    • 4,882,006 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 131 Reviews 25635 - 25835
    Verified purchase
    StaffTransparency

    Reviewed March 8, 2019

    Everyone has been extremely helpful and kind throughout this whole experience so far. This is a very tough subject and they make you feel like you are not alone. I was walked through each section on every form so I fully understood what to expect.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2019

    Amazing! I can breathe a whole lot easier knowing I will start doing more than just make minimum payments for years to come! The representative I talked to was patient as well as understanding of my situation. I realize my past decisions got me in the financial mess I now face, but he was able to show me a way back to financial wellness!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 8, 2019

    I was very satisfied with the help I was given. They were very courteous. They offered to help me anytime I need. They were polite. Willing to answer any questions I may have had. They were spontaneous as to when they were suppose to call or help me in getting all this done.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2019

    National Debt Relief seemed to have a good plan so I went with them and it has been really well with them. It has been about 14 months and they've almost got everything taken care of except one more. Also, the reps are great. I haven't had any problem with them at all. The payments are a little hard but it's worth it in the long run. If anyone asks about NDR, I would tell them to go for it.

    Thanks for your vote!
    Verified purchase
    ProcessTransparency

    Reviewed March 8, 2019

    My experience with National Debt Relief was a wonderful experience. They spoke very well on the issues that I have concerning to be debt free. They explained everything and answered all of my questions concerning debt relief. I will be more than happy to tell a friend about this program.

    Thanks for your vote!
    Verified purchase
    ProcessTransparency

    Reviewed March 8, 2019

    This really has been a stress-free process and such a relief. Everyone I have spoken to has been courteous, personable and clear. I appreciate the time spent to ensure that I fully understand the program. I would rec this to anyone struggling with credit card debt.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 8, 2019

    A great experience on the phone. So far so good, sounds too good to be true, makes me wonder, too early to know. Hope all works out well. People are really nice. Will be nice to be debt free. Thank you so much.

    Thanks for your vote!
    Verified purchase
    StaffProcessTransparency

    Reviewed March 8, 2019

    My husband lost his disability payments several months ago and we have gradually been sinking deeper and deeper in debt. I talked to Gilbert ** and he was very knowledgeable about your program and was able to explain it and how it could help us. I am very pleased with his professionalism in the way that he helped us so far. We are just starting with the program, but I think it will be a good solution for us.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed March 8, 2019

    I can't express, enough, how wonderful Anthony and the "welcome center" gal that I spoke with were! Both were very compassionate and easy to work with! This is a very personally, emotional experience for me and so far this process has eased my pain... I thank you so much!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2019

    We were looking for help to get out of a debt situation we got into because of our business not doing well, and National Debt Relief has been very helpful and patient with helping with this situation, I think this will work for us so thank you, National Debt Relief.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 8, 2019

    Dorian and Andrew were very helpful and fantastic. They explained everything very clear word for word and line for line. Starting this program will help me out a whole lot. Dorian and Andrew are very kind and very uplifting to me and gave me high hopes of bring my debt down. I'll highly recommend NDR to whoever needs help with their debt thank to Dorian and Andrew.

    Thanks for your vote!
    Verified purchase

    Reviewed March 8, 2019

    I was not sure about calling when I seen this AD in my mailbox. So glad I gave it a try. Best thing total happened with their help. Thank you so much for everything. Finally I am not stressed. I feel like the weight is no longer on me.

    Thanks for your vote!
    Verified purchase
    Customer ServiceProcess

    Reviewed March 8, 2019

    The process was very easy and signing the documents is as easy as type and click. Everyone makes sure you fully understand what is going to happen and how you will be affected. The follow-up calls are very helpful too, they make sure all of your questions are answered to the best of their ability.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2019

    Very professional service! Representatives were very polite and courteous & empathetic but very direct and to the point. I am definitely recommending to people I know who are in the same situation that I am. All essential information needed was reviewed by representative Eugene ** and verified several times. His patience was very appreciated.

    Thanks for your vote!
    Verified purchase
    StaffProcessTransparency

    Reviewed March 8, 2019

    The process was quick and easy. All of the information was clearly explained and they allowed plenty of time for questions. The representatives I worked with were patient and reassuring. He was also knowledgeable about which accounts could be included and which needed to be excluded.

    Thanks for your vote!
    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed March 8, 2019

    I had a great experience with consolidating my debt and was a process easily understood and quick. They explained everything thoroughly and was appreciative of the way I was treated. The process was easy step by step and emails were easy to follow as well. I like also having access to being able to contact Brandon himself or the customer service line.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 8, 2019

    Everyone has been very respectful and helpful. The welcome agent was very nice and answered most of my questions before I asked them. My initial Agent was very helpful in determining what program I needed to get out of debt and had an answer for me pretty much right away. Thank you.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed March 8, 2019

    I enrolled in the debt relief program two day ago. So far my experience has been relatively easy, very comforting and encouraging. My shame of needing this program has been alleviated and am looking forward to its completion with the least amount of stress as has been the case so far.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed March 8, 2019

    I had a great experience getting the entire process set up. Chris was very understanding and was able to cut my overall debt into 1/4 of the amount I have been paying out a month. I was also given the opportunity to have help with my private student loans. These are something that I never thought I'd be able to afford. Thank you!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2019

    Was a great experience, very helpful looking to see what the future holds with National Debt Relief. Very excited to get rid of all my debt I have and move on in life. I believe with National Debt Relief I will be able to do just that.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 8, 2019

    Jennifer was VERY knowledgeable and helpful! Very patient and positive! I would hope that this program will give one peace of mind. This is just the start of my experience with this program so I am a bit nervous, but Jennifer helped calm my fears. This was a very easy process to start and glad all fees are included!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2019

    From my first contact with NDR I was treated with respect and the representative listened to my situation, answering my questions honestly and with compassion. The agency was then able to assess my accounts quickly and had the wherewithal to help me find a solution that was comprehensive and one that I can live with.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2019

    The woman I talked to was very pleasant and covered the program very well. She covered all aspects of the program, and was very patient when I asked questions, and answered each one to my satisfaction. I am very excited to finally get my debt gone for good!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2019

    Consolidation of my 3 credit cards - It is a scary situation I got myself into, but through the help that I have already received, I know now that the light is shining at the end of the tunnel. Thank you for all your help and understanding.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed March 8, 2019

    Describe program with easy to understand language. Spoke clearly, and went through the entire program. Allowed to Q&A, and gave advice where it applied. Did not make promises and gave easy to understand instructions for now and in the future.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2019

    Thank you for being so patient and helpful. You answers all my questions without hesitation. I am excited to get out of debt with your program. I hope we can get to settlement quickly. I am happy that you all are available for any questions I have or might have in the future.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 8, 2019

    Grace and Emily provided proficient, effective, friendly customer service in representation of NDR's program services and document contents and signature requirements. My wife and I feel that we have embarked upon a new voyage to financial recovery and stability. Guy

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2019

    Both David and Jamie were very intuitive with my questions. They answered all of my questions professionally and completely. I now have confidence that I made the right move in contacting and hiring NDR to achieve financial success. I will let my friends and family know that if they need help getting out of debt, NDR is a great option.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 8, 2019

    I was pleased with the help I received from National Debt Relief. Representatives (Ryan ** and another gentleman who helped me from the client success team) were informative without judgment. I appreciated the emails providing me details about the process.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2019

    I think your employees are very friendly and they know your work very well. I hope that everything is done will be of benefit to me and my family, since my wife and I are together with you, in this program that we have chosen to consolidate our debts. Thank you all.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 8, 2019

    I had some credit cards that had gotten too big that I needed to handle without going into bankruptcy. I did some research and a friend who used National Debt Relief recommended to it to me. They have wonderful reps and are super clear in helping me understand stuff. They are extremely responsive and timely as well, whether it is through email or something else. Our interaction has been phenomenal. So far, I have had a really good experience with NDR. They are relatively timely and is pretty stress-free in terms of when they’ve negotiated. I have five cards and they settled two of them at really good rates for me. I started July 1st of 2017 and the 2nd one was just paid off this past month.

    The payment plan they gave me is really doable. I’m a high school teacher, so sometimes, things had been stressful financially. When I started teaching mid-year of last year, I did not get paid my full salary so I had to postpone my payment for 12 weeks because there was no way I was gonna be able to do the payments and live. NDR was great about it. They were completely flexible, understanding and reasonable. There were no questions. My experience is far more positive than I could’ve ever expected.

    Moreover, what interested me about them is that every single time I have a conversation with them, they ask if anything has changed and if there are any hardships because anything happened, whether there are any unexpected expenses, they’ll work with me immediately if there has been some change of payments. Even the fees in terms of percentages are really reasonable. I had one that was at 16,000 and they got down to 9,000. There was also one that was 7 and they got down to 3.5. It has been amazing and their fees ended up being around 1,500 total. But considering how much they saved me, it was well worth it.

    I’ve been really diligent and I send them anything that I get from an attorney immediately or from a creditor. I don’t think that it would’ve been as good of an experience for me trying to do it on my own or in any other way. Given my experience, I would recommend National Debt Relief to anybody that I know having issues like this. I was really worried about the shaming part, and there was none of it. They were just nothing but supportive.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceTransparency

    Reviewed March 8, 2019

    National Debt Relief has helped me consolidate my debt and get rid of some of my debts. It's affordable too. The payment plan is based on the debt that I have and our monthly budget. When I called them initially, they walked me through their steps of what I needed to do and the enrollment was all done over the phone. They've also always been understanding if something comes up where I can't make a payment or where I make a half a payment in the beginning of a month. Then if I have a question or a concern, someone would get back to me within minutes.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 8, 2019

    I pay NDR a fair amount of money and they take care of my accounts. Their program is working for me. Some of their fees, I don’t get, but it is what it is. Everybody gotta make money. The negotiator answered my questions and took care of my concerns. I’d tell others to use them.

    Thanks for your vote!
    Verified purchase
    StaffProcessTransparency

    Reviewed March 7, 2019

    Very helpful and patient with my questions and background interruptions. I thought I understood the program initially but I was way off and they explained it to me in a way I could fully understand. Thank you very very much again.

    Thanks for your vote!
    Verified purchase
    StaffProcessTransparency

    Reviewed March 7, 2019

    Great service. The program was explained very well. My rep. Geetu ** was very professional and answered all my questions. After doing a little homework and comparing plans from other debt relief companies I found NDR to be the most highly rated with the most positive reviews. I feel confident that National Debt Relief will help me succeed in achieving my debt free goals.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 7, 2019

    Gilbert ** was awesome in assisting me in processing my application. He was punctual in the response time to let me know that I was approved. Welcome Call was quick and completing the document online was very user-friendly. I know that with this structure, I will be able to become debt free.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 7, 2019

    Thank you so much for being clear and knowledgeable. Devon was very patient as he went through the information with me. He explained everything extremely thoroughly and stopped to answer all of my questions. My welcome call person (can’t remember her name now) was also very helpful and honest with me. I am very overwhelmed but hopeful that this will turn my debt around.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 7, 2019

    I am so glad I made the choice to go with National Debt Relief. From the first phone call everyone was so patient, Lashonda answered all of my questions and made me feel so much better about my decision to take control of my debt.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2019

    Everyone was so helpful in helping me get set up through your program. I have worked in customer service for many years and the two people I spoke with did a fantastic job on getting me set up with your program. Thank you for all your help.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2019

    Great Customer Service! Everyone I spoke with was very helpful, polite & knowledgeable! Thank you to the entire NDR Team! Especially Steven, David, & the young lady I spoke with! (Not sure of her name) Thanks again! I am excited and looking forward to rebuild my credit.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 7, 2019

    All account personnel were professional, courteous and knowledgeable. All terms were communicated well and my understanding of said terms were confirmed at every step. The experience with NDR has been a great one so far! Feel like I made the best decision with the right people.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2019

    I had a great experience with NDR. The customer service reps were very kind and patient with me and were able to answer my questions. I also think the money I will be able to save will make ease my stress. Thank you so much.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2019

    This was a huge step for me to take. A failed business had put me in a horrible mess with personal credit card debt. I contacted Consumer Credit Counseling and several bankruptcy lawyers. Bankruptcy was an option but not a good one and per information from Consumer Credit Counseling I tried debt relief as an option. I was given many reasons to be careful of using this method and was very worried about doing it. Charlene answered my questions in an easy to understand way, This is a big step to take and I felt comfortable with the information given to me allowed me to make an informed decision. Your welcome agent was also excellent. The customer service has been superb.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Jeanette, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.

    Verified purchase
    Staff

    Reviewed March 7, 2019

    They were curious and very knowledgeable. I felt comfortable talking to them. They answered all of my questions. They figured the best plan for me. They figured out my budget and suggested the correct payment for me. They even split the payment into bi-monthly payments to make it easier for me to pay.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 7, 2019

    I am new to National Debt Relief, just enrolled today. My experience thus far has been phenomenal working with a debt relief specialist and the Welcome Call specialist. They were both hopeful, promising and left no questions unanswered. I am eager to see this thru. Thank You.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffProcess

    Reviewed March 7, 2019

    Hello NDR Team, I want to take a minute and recognize Kester ** for his outstanding customer service. I’m in the world of sales and get to talk to people face-to-face and on the phone all day every day and, I’ve seen and heard almost all of it. Kester is nothing short of legendary. This is a very difficult/scary time for me as I've never been in a debt situation like I am in presently. I just went through a divorce which cost me $30,000+ that I had to put on my credit cards and, with the interest rates I’m getting charged there simply no way I would ever be able to pay it off since I can only afford the minimum payments at this time in my life. I’ve lost plenty of sleep and I’ve constantly been stressed living paycheck to paycheck during this process.

    When I spoke with Kester I could tell he genuinely cared about my well-being and taking care of my financial situation. It didn’t feel like a sales person trying to get an order. It felt like a close family friend providing financial help during this situational crisis I’m in. He was thorough and detailed and addressed all my concerns but, more importantly he was kind and caring.

    I’m sure he’s already recognized as a great asset on your team at NDR but, I wanted to make sure of it with this email. I also, spoke with Kiara who handled the welcome call and she was very knowledgeable and detailed about the process and explaining to me my next steps. I’m a process guy so, I need to understand everything and how it works before I can feel comfortable with something and she put all my doubts to rest and welcomed me to the NDR Family.You can have the greatest product in the world but without having a legendary customer service team that clearly cares about their customers you don’t have anything. Thank you for your service and your outstanding team. Cordially, Elliot **.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 7, 2019

    I picked National Debt Relief because of the great reviews online. I'm hoping this program works and gets me out of debt. I will recommend this program to others. The staff was very friendly and knowledgeable. Overall the experience was good.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2019

    This so far has been a very good experience. Everyone has been very friendly and nice. They have put my mind at ease a little bit. Have responded well to any questions and have helped to ensure that I have all my questions answered.

    Thanks for your vote!
    Verified purchase
    StaffProcessTransparency

    Reviewed March 7, 2019

    The company has been extremely helpful by providing well knowledged staff to help me. They have explained every step of the process and been very considerate in answering any questions regarding debt relief and how to deal with my creditors. I would recommend them to anyone needing debt assistance.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed March 7, 2019

    I really needed help with my credit card bills. They had gotten to where I could only pay the minimum payment. The girls I spoke to at National Debt relief were friendly and helpful and explained everything. I'm looking forward to being debt free when I retire. The process was very easy mostly via email and phone calls.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 7, 2019

    Isaiah ** was very helpful. He listen to my concerns and answered any question that I had. I wasn't easy to reach at times due to my schedule but he stuck with me and got me enrolled to being debt free.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 7, 2019

    Very helpful and informative. Excited to finally get back on track and out of debt. Didn't make you feel like less of a person for applying for this debt relief. Have been in a difficult situation these past few months and now I feel like I'm going to be able to breathe.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2019

    Ed **, my welcome call specialist, was personable and easy to understand. My account manager Roger ** was more than reassuring and very knowledgeable. It has been an absolute pleasure dealing with your company so far. I can't want to see the end results of all of your hard work. Thanks for all you do!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 7, 2019

    This was made easy by your caring staff. I was hesitant to do anything about my situation because of perceived difficulties, couldn't have been more wrong. Everything went smoothly by the help of your staff! Maybe I can sleep tonight!

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 7, 2019

    All parties that I spoke with were very friendly and knowledgeable and treated me with the utmost respect. I would recommend them highly. Took their time to explain to me clearly how this works and was very patient with me when I had questions.

    Thanks for your vote!
    Verified purchase
    Transparency

    Reviewed March 7, 2019

    I had an excellent experience with National Debt Relief. I was apprehensive at first but Kim ** explained everything so clearly & friendly. I am still worried as I hate to see my credit harmed but there is no other choice & I trust National Debt Relief. I just pray everything works out.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 7, 2019

    Everyone I've talked to was very helpful with explaining the process and letting me know what to expect once I enrolled in the program. They were very professional in every way. Naya (Debt Specialist) was the one who helped me enroll in. If I can give her more than ☆☆☆☆☆ I would. She was wonderful through out the whole process.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 7, 2019

    After falling into a good amount of debt, I found this company, I got a couple More options but this seemed to be the best company to help me get out of debt. They are very helpful and explain everything to you in detail, Great people!

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 7, 2019

    I'm a new customer & have spoken to two different representatives. They answered all my questions with in depth details. I especially like the time the rep took to go over each section of the agreement before signing. I am extremely impressed with their online content displaying status in a transparent manner. Before signing I had read two independent reviews & also the good & bad customer reviews. The rest will also be up to me to manage this process. I am so relieved to have this 2nd chance to get a new start. Thank You!

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 7, 2019

    Mr ** was very professional, explained everything to me. He was a really nice guy to work with. I would highly recommend this company to my friends and family. I was drowning in debt. I am now relieved. I can finally breathe.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 7, 2019

    Your folks were friendly, listened well, and provided all of the right insurances that made me proceed with the deal. They were thorough and thoughtful. It takes a lot of trust to provide the information to make this move, etc., but they were real pros!

    Thanks for your vote!
    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed March 7, 2019

    Adam and Viola explained the program thoroughly and answered all of our questions, they were both professional. The customer service has been very good so far. You have made us feel confident that we will be debt free in the near future! We are looking forward to having good communication with you guys.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed March 7, 2019

    They were very informative. They explain everything very well. They called right away and answered every question I had. They had the right attitude and were positive about me finish the program. Thanks for everything. I’m looking forward to completing the program.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 7, 2019

    Debt Specialist Naya ** was a pleasure to work with. I am 62 years old and have been very hesitant taking this step. I held on as long as I could; close to filing bankruptcy!! Naya was very understanding and never made me feel embarrassed. She is highly knowable and I appreciated her explaining this in a clear and concise manner. I had several concerns regarding some of my creditors, however, she helped calm my nerves. I look forward to working with your team; just hope you don't get tired of me. I could be very persistent (in other words a pest) when it comes to explaining things more than once. Thanks for your help getting back some breathing room!!

    Thanks for your vote!
    Verified purchase
    Customer ServiceTransparency

    Reviewed March 7, 2019

    When speaking with Michael ** on the first day, he was precise on his explanation to me and made sure I understood everything. On my Welcome call everything went smoothly and I am more relaxed than I have been in years.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2019

    We received excellent customer service today from each person we spoke with. They were very kind and very helpful. Both ladies were very encouraging to us, in a stressful situation that my wife, Diane, and I have been dealing with for a long time. It is our desire to become debt free and your company has given us help and hope.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 7, 2019

    Gilbert ** made me feel comfortable and knowledgable about this important decision I made in my life. Without him, I would still be debating on actually attempting to take on this enormous amount of debt on my own. My welcome call was amazing as well, just reassuring my decision to join the program was an excellent one. I can't wait for the 46 months to be over and I do not have to feel as if I am drowning anymore and be free of all this debt. Thank you to you both and fingers crossed this goes by quickly.

    Thanks for your vote!
    Verified purchase
    Transparency

    Reviewed March 7, 2019

    I had to clear up some debt and searched for something to consolidate all of it together. I got a debt consolidation from NDR and they put all my debts together in one payment. However, I didn’t realize they were gonna take all our past due so far where it wrecked my credit really badly. Still, I'm alright with their payment plan and things have been getting a little better for me. I have a little money to buy groceries now.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 7, 2019

    I had too much debt acquired that I was struggling to try to get paid off. I went with National Debt Relief based on the research I did online and my interactions with the representative. I felt confident that they would help. So far, it has been very good. They managed to negotiate some good settlements with a few of the outstanding debts and we've got a reasonable payment plan going. Also, their reps have been very professional and non-judgmental. And the payment plan is based on where I was when we set it up and it was very fair. I've just been pleased with the way things have been progressing. Working with them has given me hope that I can get things resolved.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 7, 2019

    At first, working with National Debt Relief was pretty scary because of all of my wife’s stuff going on. But they pretty much talked me through it and alleviated a lot of the fears that we had. They were very friendly, forthcoming and very understanding about our situation. The enrollment process was straightforward too. It wasn’t confusing and I didn’t feel like we were rushed into anything. I can even call them any time.

    In terms of the payments, they would call my wife, ask her if that figure was good for her and really talk it over with her. And I think the program has been well worth it. We’ll be coming on a year in June and I believe they were looking at four years. At this point, we’re starting to see some of the debt fall off and it’s been an enormous relief to me. We’re flooded with debt due to moves and National Debt Relief has alleviated a lot of the stress of high financial debt. If someone were in a similar situation, I would definitely recommend it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2019

    I wanted to start my retirement and I needed some help in getting my affairs together. I sought National Debt Relief out and I liked the people that I talked to on the phone. It was very professional and very easy to understand exactly what I was gonna have to go through. My whole concern was I was completely embarrassed over the situation, but they made me feel like I was not the only one out there that has this problem and they made it very comfortable for me to be able to talk to them. Setting up the payment plan was very simple. Working with National Debt Relief has made it a lot easier for me to deal with a tough situation and I've been very pleased with them since I am finally almost to the point of being finished.

    Thanks for your vote!
    Verified purchase
    StaffProcessTransparency

    Reviewed March 6, 2019

    Very friendly staff. Explained everything in great detail to help you understand everything before committing to the program. Just started using the client portal and it is very user-friendly and has a lot of very detailed information. I like it a lot! I would highly recommend National Debt Relief.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 6, 2019

    I found the representatives to be very friendly and straightforward. They helped me to understand fully as to what I was signing up for today. I would recommend this to my best friend! I am looking forward to being out of debt!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 6, 2019

    Dealing with NDR is a very positive experience. I interacted with the two people I talked to was excellent. They were very pleasant, thorough and professional. I felt they truly cared and were there to help. They made sure I understood everything we discussed. Being unsure when I made the decision to contact them, I now feel this was the best decision I could have made.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 6, 2019

    Everyone that I talked to was very professional and helpful. Everything was explained to me where I could understand it and was double checked for any errors or omissions. I will recommend this group to anyone that tells me that they are in my situation.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 6, 2019

    I have gotten the best help from Sebastian and Andrew at National Debt Relief. Very detailed and answered all my questions. This program is amazing and I would recommend to anyone needing help. They really know their stuff!! I look forward to being in charge of my finances in the future and with their help I know I can do it!! And knowing I can watch my progress as I go gives me a sense of safety and motivation.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 6, 2019

    Was a very informative experience & pleasant conversation. Polite phone conversations, I believe I've have gotten everything need to get my debt down & gone. Hope to be able to get all debt gone in the 29 months as the program has been set up.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 6, 2019

    Very good experience, very thorough, very helpful, & very clear & concise. She even helped me with my computer. I'm not very "computer savvy." Very glad to be on my way to debt-free living. Thanks so much for all your help!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 6, 2019

    Very helpful and responsive to questions. Would recommend this portion for debt relief. Very pleasant agents and patient. Just starting this process, so will know more later when this gets rolling! Thank you. I appreciate the help. I am looking forward to the end result.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 6, 2019

    Good Experience. Both lady help me and made me understand everything from the arguments to how things would deal with it made me feel less stress. Both person made me feel comfortable. I so recommend this to anyone that has a problem with debts.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 6, 2019

    It was smooth and the guys were very professional. One thing though, since the information said on the phone is legal and sensitive; it would be helpful if it is said little bit slower to give the listener (client) enough time to absorb it.

    Thanks for your vote!
    Verified purchase
    ProcessTransparency

    Reviewed March 6, 2019

    You gave very thorough explanations on the process of what you can do and the consequences, and final results. This has been a very trying situation and your help has assured me that there will be a positive outcome to an otherwise difficult situation.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 6, 2019

    All at National Debt Relief were extremely helpful and knowledgeable. They answered all my questions and made the whole scary process a little easier to handle. I would recommend National Debt Relief to anyone. Thank you for all your help.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 6, 2019

    Everyone I've spoken with have been kind, compassionate to my hardship situation, informative and very professional. Today I spoke with Amanda and would like to commend her! She listened to my situation with empathy and compassion, also answered all my questions. A real gem! Thank-you.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 6, 2019

    I could understand what they were saying, they spoke clearly, answered my questions had at the time. Very informative and spoke in the language that I could understand, and gave me information for people to call and contact if I had any more questions to be answered.

    Thanks for your vote!
    Verified purchase
    PriceStaffProcess

    Reviewed March 6, 2019

    Happy to say I now feel I can breathe a sigh of relief that I’ve taken the first steps to become debt free, while not an easy decision, I had to for my best interest. Your representatives were very courteous and professional and made the whole process easily understood. Thanks, Johnathan ** for reaching out to me as quickly as you did, your assistance in getting started is greatly appreciated. I look forwards to becoming debt free and having a peace of mind!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 6, 2019

    Daniel ** and Kiara ** were very professional, patient and extremely polite. They are a huge asset to this already great organization. Saved me thousands in just a matter of minutes!!! Would definitely recommend this Company and staff with anyone undergoing a financial situation.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 6, 2019

    I worked with Bianca and she was extremely knowledgeable with the program and was able to answer any questions I had. The information presented helped me understand the program in its entirety. I look forward to working with National Debt Relief and get the relief I need.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 6, 2019

    I had great customer service with both Steve and the lady that did my welcome call. I don’t recall her name. She told me and I didn’t write it down. They were both very helpful. They didn’t make me feel uneasy at all.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 6, 2019

    I just called for information and ended up enroll. Steven was so helpful and patient with all my questions. Look forward to the rest of the process being this easy. Once done the Welcome person reviews all the documents again to ensure my understanding. I feel I am in great hands.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 6, 2019

    The gentleman that I spoke to, his name was Josh. He was friendly, courteous and explained things thoroughly. He explained if I needed help in setting up my account, that the team would be there to accommodate. He also said there is a toll free number also or I can send an email requesting assistance.

    Thanks for your vote!
    Verified purchase
    Customer ServiceProcess

    Reviewed March 6, 2019

    I would definitely recommend this program to anyone wanting to get out of debt, very good customer service. Customer service was very helpful throughout the whole process. The process was very helpful to me. I recommend National Debt Relief to anyone needing the help with their finances.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 6, 2019

    Everyone I dealt with was very informative and professional. Overall very satisfied with the entire process. I am happy with the fact that all fees will be included in monthly payment unlike other companies that wanted to add on top of monthly installment.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 6, 2019

    The total enrollment process was easy, straightforward and simple. Both representatives were kind and thorough. They made sure I understood the process and addressed any questions I had. The relief I feel already is tremendous and the way I was made to feel welcome and not judged was amazing!! I'm excited to start my journey to being debt free!! Thank you!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 6, 2019

    Anthony was very helpful however the lady I spoke to on the phone was rude. She spoke so fast that I couldn’t understand half of what she said but if I asked her to say it again she would sigh and would not speak any clearer. She would ask me if I had any questions but if I did have a question, she got annoyed as if I was bothering her.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Hello Sarah,

    Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching out shortly to better understand and hopefully resolve your specific concerns. You can also call us directly.

    Verified purchase
    PriceStaffTransparency

    Reviewed March 6, 2019

    Everyone was very helpful and kind. Things were explained very clearly. The later in the evening operation times were helpful as well. The payments were surprisingly affordable and conveniently I could break that one payment up into two payment and that made it even easier payment wise.

    Thanks for your vote!
    Verified purchase
    StaffProcessTransparency

    Reviewed March 6, 2019

    I am new to National Debt Relief but so far my experience has been excellent. I am impressed with the two people that enrolled and welcomed me. They were professional, honest and helpful. They explained the program so that I could easily understand it and they explained how to be successful in it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 6, 2019

    I found the associates whom I spoke on the phone with to be very courteous. They were very knowledgeable on every detail of the process. They work as a team very well. I found it comforting to ask for help from professionals. I am looking forward to working my way through the program.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 6, 2019

    Both Carter ** and Hector from welcoming calls are very helpful people. I was glad to have been helped by them. They answered all my questions. They told me every single detail of the program. They were very polite. Overall signing up for this program was a delightful experience and they made me feel very welcomed. I would definitely recommend this program out to others in need just because of their service.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 6, 2019

    Both the the welcome team member (I forgot her name) and Greg were very helpful. They made me feel comfortable with signing up for National Debt Relief, I did not feel like I was being judged for needing help getting out of debt. They explained everything to me very well.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 6, 2019

    The experience with customer service was excellent. They oriented me very well and answered my questions clearly. The approval process was quite fast. They offered me an excellent alternative to be able to have relief for the payment of debts.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 6, 2019

    Elijah ** was a joy to work with. He took his time to go over everything and made me feel more comfortable about my decision to go with your company. I didn’t write down the name of the Client Success Team member but he was also thorough and patiently went over everything. I’ve already recommended you to my sister.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTransparency

    Reviewed March 6, 2019

    My overall experience was quite a long procedure. I emailed at first because I do have trouble hearing on the phone and it was very good because then I could take the time to go over the documents. The explanations were precise and to the point. I only had a few questions which were all answered.

    Thanks for your vote!
    Verified purchase

    Reviewed March 6, 2019

    It was a challenge to come up with such a large amount monthly however in the end it has paid off the peace of mind I have. Experience has been great and I am now able to begin rebuilding my credit. It slow and steady.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed March 6, 2019

    I had gotten something in the mail from National Debt Relief. I saw something there and looked it up. The enrollment was simple. We’ve been in the program for almost a year and have reduced our debts. Although there is a fee that we have to pay, it’s not as much. It’s as if I had to pay every penny back though. Knowing that the debt is gonna be eventually paid and that we're taking the right steps to get it paid off takes a lot of stress off.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 6, 2019

    There was a time when I couldn't get out of a hole and I couldn't find a loan that was big enough nor anyone who would wanna help us. I got a settlement through NDR and their reps were very helpful. Enrollment was simple too. Currently, I'm almost done settling and I have been impressed with the simplicity of NDR's service thus far. They worked extremely well with me on the payment plan. Being with NDR has improved my life thus far. Now, I have less anxiety over all my debts. I'm completely satisfied with this company. Their service has been worth it.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Kylie, thank you for taking the time to share your experience. We're really happy to hear that things have been working out well for you so far. If there's anything else we can do help make the process better for you, please let us know.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 6, 2019

    NDR stood out more compared to other companies. I consulted with an agent and it sounded like I was in good hands, so I just went with them. I had to make sure I crossed the T’s, dotted the I’s on my part and the enrollment process went smoothly and quick. I told them my situation and they did what they said. They were cutting my debt more than half so I can pay it off quicker. NDR helped me ease my mind that the debt could end sooner, and it’s gonna impact my life financially, when everything is settled. My payment is $634 a month, now to 2020. It wasn’t gonna be so much longer down the road. In 2020, I would have that much more to go towards my family and my expenses, to take care of them.

    I’m closing up one account this month, and then I’m on my last account that we’ll settle, which I was impressed with how low the amount that I had to pay now. I talked to different people at NDR when they call and they were informing and helpful. They’re just personable. I got along with them. They sound like they understood. They didn’t sound like your typical customer service. Everything was very clear. It just sounds like I’m talking to a neighbor or something. They can call me whenever, and just say, “Hey, this is what’s going on and where you’re at.” I felt really comfortable. I felt like they were on my side. I’m impressed with everything and I can’t be more than happy. I even recommend my wife to get set up with them and see what they can do.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 5, 2019

    Every one I have had conversations with have been very helpful. They went over everything in detail and answered all of my questions. They went over all the emails I would be getting and explained what each one would be and told me how to handle each one of them in detail.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 5, 2019

    Most of my debt has been settle for 75 percent of what I owed and they take 20 percent so no money is saved. They do not work hard to settle your debt and you can still be sued and your credit really drops. They don't disclose everything to you in your phone conversations with them which makes it seem like a great deal. You better read the fine print before you sign with this company.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Hello Colette,

    Thank you for bringing your concerns to our attention. We want every client to have a great experience with us. A member of our team will be contacting you directly to review. If you prefer, you can also call us directly.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 5, 2019

    Very responsive, friendly and helpful on the phone. Just started but the experience is positive so far! I do feel that they should explain in further detail exactly how the process works in order to ensure folks understand what they are signing up for. To be clear I was not confused but could see how others may not fully understand.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 5, 2019

    I have a lot of financial hardship for years. I finally learned about National Debt Relief and called today! This is a professional and efficient service that has been in business for years and understands what it takes to help with debt consolidation. I am very lucky to have been helped by National Debt Relief.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 5, 2019

    The team was very helpful throughout the whole process. They made everything easy to understand on what I need to do on my end. They guided me through the whole thing and made my process so much easier. They made me feel like they care and truly want me to get over this hardship. I would definitely recommend this to anyone going through the same thing.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 5, 2019

    I have had a wonderful experience and been fully informed of all the options and help that will come my way from the NDR team by Edgar and Kierra. I am looking very forward to the relief I will experience.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed March 5, 2019

    I call to get answer about my credit cards after losing my job and my husband became sick, I was unable to make payment, I received excellent service from Mir ** and also the welcome rep. The process was explained to me and my questions was meet with expectations.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 5, 2019

    Thank you very much Gilbert ** for making me feel comfortable and secure during our conversation. I know this is the first step for me and I am happy I took it. Thank you for answering all my questions and being so understanding.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 5, 2019

    The call went quickly just like my rep said. He was very knowledgeable and friendly, every question I had he knew the answer and took his time explaining it to me. I would definitely recommend to a friend. Thanks, Jonathan **.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 5, 2019

    Throughout this process everyone I spoke with was very professional and knowledgeable. I spoke with Lance **. I am very relieved that National Debt Relief has been able to help. The team does a great job! I would highly recommend this agency to other people trying to correct their debt issues and reestablish a good credit rating.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 5, 2019

    We talked to Greg ** to get our debt relief started and he went above and beyond what he had to do it to get us started and going. The Welcome Team Kim **(?) and (?) ** were very helpful and explained everything so I could understand it. Everyone really made our experience a wonderful experience. Thanks to you all.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 5, 2019

    Both the specialist that helped get me signed up and the specialist that took my welcome call were amazing. They were patient and kind. They went over all the details of the documents that I needed sign. So far so good.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 5, 2019

    Adrian was knowledgeable and put my mind at ease regarding the NDR program. I wish I had found it sooner! Adrian has great customer service skills and made me feel like he genuinely cars for NDR clients and their success. The Client Success team member that I spoke with during my Welcome Call was also helpful and polite.

    Thanks for your vote!
    Customer ServiceProcess

    Reviewed March 5, 2019

    I am about 3 months into the program and not much to report as of yet. My monthly payments are coming out timely with no issues. I will say that so far the customer service has been fantastic. It was a very simple process getting started. Settlements should get started soon but we will see. Looking at some of the one-star comments has me a bit worried but I am just hoping that this gets me out of debt and onto a better track.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed March 5, 2019

    So far the process has been very professional and I am very satisfied with the debt relief program that I have signed up for to help me get out of debt sooner than I had expected with less money that I had to pay to get out of debt.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 5, 2019

    I recently enrolled with you guys for the debt relief program ya'll offer. It was easy to understand, you guys answered all of my questions, and have been very helpful getting me set up with all of this. I have had to call back a couple of times, and everyone I have ever dealt with at your agency has been very helpful and polite.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 5, 2019

    Very knowledgeable and informative. Will keep me informed on all matters pertaining to this matter. All information given was direct and to the point. I would recommend them to all of my friends and family if they ever need you. You were very thorough with your presentation and friendliness. I give your reps a thumbs up!!!

    Thanks for your vote!
    Verified purchase
    StaffProcessTransparency

    Reviewed March 5, 2019

    I had an excellent experience with National Debt Relief. The process was explained to be in detail, all of my questions were answered to my satisfaction. The CSR was thorough, very courteous and well informed of the business. I just opened this account so I'll have to wait to see how things go but I feel confident all will go well.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 5, 2019

    The process has been easy and painless up to this point. The people have been nice. Help answer any questions I had. I feel like they will continue to help me get through this process as we go forward to debt free.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed March 5, 2019

    Lonnie was amazing to speak with and answered all of my questions thoughtfully and correctly. I was afraid this process was going to be long, drawn out and hard and with Lonnie helping me through the process it was so easy and didn't take as long as I thought it would be. I would highly recommend this program to anyone that just doesn't know where to start to get the financial freedom they need!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 5, 2019

    Everything from start to finish went incredibly smoothly. My representative was very knowledgeable and helpful when it came to figuring out a program that worked for me and my budget. I am excited to be getting out of this stressful debt.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 5, 2019

    I spoke with Mantise (I hope I remembered correctly) on my Welcome call. It was difficult to catch everything she was saying & I had to ask her to repeat & slow down (several times). She was telling me about forms I needed to return and I had some questions which she was unable to answer because, as she informed me she was "reading from a script." I suggested that she read slower so I could get the information correct - she became rather irritated. I hung up from her. I called my debt specialist and he answered my questions very clearly. It was not a very welcoming experience talking to a person reading a script who spoke fast and could not answer my questions, but Daniel **, the person assigned as my debt specialist was very calm, positive and able to answer my questions so I understand exactly what to do.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Hello Carol,

    Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly.

    Verified purchase
    Customer ServiceTransparency

    Reviewed March 5, 2019

    Ryan, on my initial call, and Tia, on the welcome call were both customer-oriented. My questions were all answered and the process explanations were clear. I did some research and the BBB A+ was a big factor in deciding to use National Debt Relief.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 5, 2019

    We set up our debt relief with Duane ** and then had a confirmation call. (Forgive us. We/I forgot her name.) They were both very kind and knowledgeable in regards to the process. We are stressed out, but they made the information collection and verification go smoothly. We are hoping the next 6 months goes well.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 5, 2019

    I felt very comfortable with the whole experience, Marisa was very knowledgeable as well as the person who gave me my welcome call. I look forward to having this credit card debt resolved once and for all. Thanks and I appreciate all of the help in resolving these debts.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 5, 2019

    Relatively quick process. Getting enrolled was easy and straightforward. All of the customer service representatives that I spoke with knew what they were talking about and gave consistent info. Thorough explanations given. All questions answered. Would definitely recommend to others.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 5, 2019

    Eddie ** was a great help and was very thorough in the process!! Fast, efficient and to the point! If you are fast help and willing to meet them halfway this is the place. Take call and see if they can help, you have nothing to lose!

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed March 5, 2019

    So far, I've been very happy with the process with National Debt Relief. Getting to a point where you have to find help is something you never plan for. It's embarrassing and you feel defeated. However, NDR has made the process a little less difficult with their professionalism and kindness.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 5, 2019

    Odd that they should ask for a review since they haven't done anything for me. So far, I've received a lot of scripted calls, and I've been going through the motions with them. The service hasn't been personal, very robotic and cookie cutter. Ask me again, once they start paying off my debts.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Hello Leon,

    Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.

    Verified purchase

    Reviewed March 5, 2019

    Very good explaining what is happening what is going on. Very please with all who has help me to get. Thank you all. I would recommend you to friends, and family members, you all have treated me with respect to my debt problem.

    Thanks for your vote!
    Verified purchase
    StaffProcessTransparency

    Reviewed March 5, 2019

    Our Nurse was very helpful and explained what l needed to know about the program and answered anything questions that arised. He was very pleased to talk to. I would recommend him to anyone. He was very easy to talk to and understanding

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 5, 2019

    Very good service. Highly recommend to take care of debts. Very efficient and Will look forward to sharing experience with this company. I don't know how else to express everything. Excellent and fast. Good good good. I found Outlook about this through through antes ad on the radio. I Will take all of this into consideration forma what has been done for me.

    Thanks for your vote!
    Verified purchase

    Reviewed March 5, 2019

    I am pleased with the service I have had. I am new at this and there is a lot of paper work, but I am sure it will all be handled in a positive manner. I look forward in the future to be debt free. I have been scammed, last year, and my identity stolen. Also, my social security. The debt was only half mine and scammers paid down the loans and took it out the next day. The credit card companies added it onto my balance. I spoke with them and told them it was fraud, but they said I had to pay it. Therefore, I needed help to get my debt paid off. This action caused my credit cards to go well past my limit. I will be glad to resolve this.

    Thanks for your vote!
    Verified purchase
    PriceStaffTransparency

    Reviewed March 5, 2019

    I had some bad credit card debt and also had a large business loan that I took out. When I called National Debt Relief, they were so nice. They reached out to me by email and I thought of trying them out. They thoroughly explained everything and they were really communicative about every single solitary detail. The enrollment process was very easy, as well. They do consolidation with settlement for me and I only have two left to close out from the five credit cards. I had a really big one that was the main issue, and the rep told me that that would be the big one that took me some time to pay off.

    Additionally, it’s really not expensive with NDR at all. And that’s what’s really helped me because I’ve been able to still pay on this business loan that I also have. We also bought a house that needed a bunch of work and with NDR's service, we were still able to work on our house. It didn’t affect my husband’s credit too. Overall, NDR has been wonderful. I would recommend them to anyone.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 5, 2019

    I was having health and financial issues and then one card and another would get torn up. I just gave up. I signed up with National Debt Relief since I heard so many good things about it. The enrollment process went well. They made me feel assured that I was gonna be alright and that they were gonna help me resolve my issues without filing bankruptcy. They gave me information and they looked at all my debts and made sure that I could afford the service.

    They also assured me that working with them is okay and that they'd help me because I was really skeptical about this. I was scared because bankruptcy is also something to think about and getting behind on a bill is scary. Thus far, they have resolved three issues and working on two more so I feel really good. Also, the negotiators have been great and understandable. We've already accomplished a lot. National Debt Relief has given me a great amount of relief. I'm glad I found them. I recommend them to others.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 5, 2019

    I fell behind on quite a few of my creditors and in finding a way to try to keep a good standing with my creditors, I opted to go with National Debt Relief to help me try to at least pay off my credit. The program is straightforward and easy to understand. Basically, you open up a little savings account and from that savings account, they withdraw. There are people that represent you when they come down to your creditors when the collector is calling and they make that very easy to do. They receive all the phone calls and take over everything that has to be said in a professional manner. Sometimes, one doesn’t know how to communicate with creditors or doesn’t know how to communicate very well. With National Debt Relief, it relieves you of that stress.

    The enrollment process was very simple. It was just a little lengthy as far as the questions. You have to come down and say how much you owe with the mortgage and with the electricity, how much you’re paying for gas, etcetera. They take all of those things into account and add them all up. Then they’re better able to tell you whether you qualify to get help or not. Also, to qualify, a lot of your loans have to be past due and that was very hard for me to do because I was current with all my loans, except that I was making the very minimum. I just never saw the light. So one scary thing is that you have to go negative for more than 60 days and that does impact your credit score. After that, they look at how much you owe and how much you make. I believe you have to be employed and with those things, they’re better able to help you.

    I’m probably halfway through paying off my debt at this point and it’s been going very good. I’ve been making my monthly payment and they handle the rest. Come March 31st, God-willing and Godspeed, I should be paying off my first huge debt. It was almost $5,000 that they negotiated on it. The negotiator was also very professional. He answered all my questions and he did not move forward with anything until I 100% understood exactly what was going on and what was gonna be done about it. So he was very thorough and patient. At these times, patience is the key with the consumer and me specifically because I was not just frustrated but I was flooded with a lot of questions on my mind and with stress. Talking about lawyers and lawsuits scares people sometimes.

    He really hit a chord with me because his patience to answer all my questions and his professionalism seemed like it was a sign that I was talking to the right person. With him, I've felt very calm. He told me that they wouldn't have to go to court but if I had to go that way, they would have someone to represent me. He told me that I had nothing to worry about and nothing to lose and that I can cancel anytime. He also said that they may be times when I need the extra money and I can just call in and get from my savings or stop a payment to help me out. Everything is very controlled and relieving on the consumer’s end.

    They also gave me three ways to communicate with them – by mail, by email and through the phone number. And their system is working for me. In fact, I have recommended two of my buddies to it. I’m also actually seeing my credit score go up now and my money is being maintained. Working with National Debt Relief has really helped me to learn a word and that word is "budget".

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2019

    Very good experience with everyone I've spoken to so far Adrian, and Angel very polite and informative conversations. Very appreciated thank you very much. I would and plan to suggest the company to who I may come across in the future.

    Thanks for your vote!
    Verified purchase
    Transparency

    Reviewed March 4, 2019

    Information explained in detail. Still a little scared. I pray in Jesus name this helps get my out of debt as stated several times. It took over 25 years to recover my credit. Not in a great place but better than it was.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2019

    Everyone was very professional, and had full knowledge of their product. They made sure that I was comfortable in answering any questions that they may have had. They were also helping me fill out all the forms... Job well done by all...

    Thanks for your vote!
    Verified purchase
    StaffProcessTransparency

    Reviewed March 4, 2019

    The 2 representatives who helped me, Eli ** and Ed ** were both knowledgeable & informative. They walked me through this process step by step. They were very helpful. This is a difficult situation... Both Ed & Eli made me realize there is a solution to our financial struggle. I would & will recommend NDR to friends.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2019

    When I spoke with Edward ** today I finally felt that the debt I have been dealing with was finally going to become something more manageable. My welcome call with Evelyn ** just reinforced the ease I now feel. Both parties were welcoming and helpful and never made me feel ashamed about the debt I incurred only hopeful that this can be resolved.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2019

    I've just signed up so I can't give an opinion about how well the program works. However, I can say that the agents that I dealt with are very professional and took the time to insure that I understood everything that I needed to know about the program.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 4, 2019

    Matthew and the welcome call gentlemen were very pleasant to speak with and didn't judge me as I was so embarrassed of my financial debit. I really appreciate their kindness and reassurance. It is already making me feel better to get out of financial debt.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 4, 2019

    Enrollment was quick, easy, and the team was very helpful in making sure I fully understood the process and seemed to be working to help me gain greater financial freedom. Although this is not a process that anyone would necessarily enjoy doing, I would definitely recommend this to others seeking a way out of credit card debt.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 4, 2019

    This was such a terrifying decision, but, I'm so thankful for the amazing people who walked me through it. I have hope for the first time, in a long time. The phone calls were long, but, informative and necessary. Thank you for your assistance. My husband and I appreciate it.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 4, 2019

    I have just entered the program and I find everybody to be very helpful so far. Everybody involved went over every detail with me and answered any questions I had. As this program starts, I am sure I will have more inquiries.

    Thanks for your vote!
    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed March 4, 2019

    The service that I received was excellent, I had great communication and detailed review of what this program provides. I am glad for this program to help me on my debt. I am glad for the help and services that you all have provided for me to resolve my debt.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 4, 2019

    Everyone has been extremely helpful and made this process as painless as possible. I actually felt very relieved after the information I had received. Looking forward to this journey in clearing up my debt with the help of each and every single one of you.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2019

    The staff I encountered were very professional and informative and helped to ease the stress I was under. If you find yourself in a financial bind you are not going to find a better debt reduction company than National Debt Relief.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 4, 2019

    I was very please with how fast the process was and that the account agent/welcome agent was very helpful. The account agent was very thorough and made sure that I understood the process and wanted to help resolve my debt.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2019

    Great people to work with! Quick responses to all my questions! I feel like I will be able to sleep better at night, knowing that I have this company in my corner. I accrued too much in medical bills, and had to rely on credit cards. Thank you, NDR!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2019

    I was very pleased to deal with them. They were very helpful. They helped me to see the light at the end. They were very polite. They know what to expect and told me what I can expect. I would love to tell you, thanks.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2019

    I am so pleased with the way I have been treated by Ed and the Welcome agent. They were very thorough and kind while helping me. I just called on Friday and am already set up on Monday. Thank you for all your help!!!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2019

    Very friendly and helpful. LaShinda and Paul were very pleasant. LaShinda stayed in contact via Email through the signup process which was great as my schedule is difficult to work around. I just signed up today so at this point, I am very satisfied with all services. Thank you.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 4, 2019

    Everyone was great to work with. They took the time to explain things clearly. I am only in the beginning of my debt relief with them but I feel at ease at this point and look forward to working with them to get my financial life back on track.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 4, 2019

    Everyone I spoke to was patient, helpful and knowledgable. Great experience. They explained everything to me and answered all my questions. I like the fact that NDR has a good rating with the Better Business Bureau. I would recommend NDR to my friends.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2019

    Ms Alyssa ** was very patient, professional and helpful in helping me and providing information to the questions I had. My experience with Ms ** and the welcome team has put my mind at ease about the decision I have made in trying to resolve my debt.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2019

    I have been extremely pleased with the services we are receiving from National Debt Relief. They are delivering EXACTLY as promised, and our debts are gradually disappearing one by one. Yes, our credit took a significant hit -- but we were told to expect that so it is no surprise. I am impressed with the professionalism, courtesy, and compassion with which we are always treated. Highly recommended.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed March 4, 2019

    I had co-signed for my daughter’s student loans and the company was doing things that I don’t even think was legal. They were calling her grandmother and friends of mine that had no connection to any of it and they were threatening her. I've had enough and I went through the Better Business Bureau, and I found National Debt Relief. I went to the Better Business Bureau to make sure they were legitimate and that they had a decent rating. I didn’t want a company that wasn’t trustworthy.

    My overall experience with National Debt Relief has been positive. The enrollment process was easy. They explained what they were doing, why they were doing, and how they were doing it, so I felt like they informed me very well and helped me to make the decision. National Debt Relief is settling the debt. The student loan company no longer calls me and no longer calls and yells at my daughter. At this point, a year in, I am exactly where I expected to be.

    The interactions I've had with the representatives from National Debt Relief have always been positive. They always encourage me to go online and look at the account. They don’t just choose to pay something off. They talk to me and they get my approval to pay things, so I’m favorably impressed with them. They are not high-pressure and they don’t threaten me. I get my money’s worth and I am happy with the service that I get and for what I pay. It is a good program and I am starting to see a positive outcome in the rebuilding of my credit. My credit took a really big hit, but now it is starting to slowly creep up again because I am not showing the late payments and stuff for the student loans.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 4, 2019

    We have an overwhelming amount of credit and we're going through a couple of hardships trying to pay this stuff. We went with National Debt Relief for debt settlement because of the rating they get with the Better Business Bureau. The enrolment was pretty easy although, I was kinda confused a little bit about how it worked. Also, I had really good interactions with their reps. We weren’t sure and we had a ton of questions about it but they were really patient with us and explained everything thoroughly. And the payment plan that they set us up with worked with the hardship we're going through and it looked great. They've helped a lot, so far and I feel good about NDR. I would absolutely recommend them.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed March 4, 2019

    I have credit card bills that I couldn’t pay and I gave National Debt Relief a call. The cost is reasonable. I’ve been with them for about a year now and they have consolidated all my bills. I send them a certain amount each month and they make arrangements with the bill companies. They make offers and they take settlements. I already had one debt paid off and I’m paying off another one now.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 3, 2019

    I wanted to pay off my credit cards. I was paying them off for $700 a month and it wasn’t paying them down. I got in touch with National Debt Relief and asked them how I could make this work and how I can make it beneficial to me because I was in a rut. Enrolling with them was great. But one issue I had was not understanding clearly what the installment fees were gonna be as well as the initial fee once the debt was settled. Even so, the process was concise. When the negotiators called me and asked me for information and if I was okay with the settlement, they were very informative with me when it was settled and what I needed to do.

    Also, I have income from family and somebody had sent me an offer to sell and obviously, it's still in the estate so I can't even sell it. But NDR forwarded that to me. That was very kind of them and I was very thankful that they did that even though I threw it away. It was nice to know that if they get a mail that has nothing to do with the process, they're going to forward it to me.

    I am also paying less than what I was paying before. Now, I pay $614 which is completely doable. I'm happy with that. I only have a year left to pay on it, so I'm satisfied. National Debt Relief definitely has helped me. I didn’t know before that the payment was negotiable, so it was nice to talk to somebody and negotiate it. After this experience, I know a lot more. I'm very happy with the customer service that I received.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed March 3, 2019

    I’ve lost a job and I was going back to school. I had financial burdens and decided to seek National Debt Relief’s services. I had to tell them who my debtors were and they worked on everything. They linked me up with a company that’s paying off everything in one lump sum and it’s supposed to be done within 30 more days. I've been in the process now for about a year and a half and I’ve been happy with everything. If you have debt, National Debt Relief can help get everything resolved.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 3, 2019

    The enrollment process at National Debt Relief was easy. I have a bi-month payment plan. We negotiated what would work for me. There’s so much that they take out of my account each month and apply it to the debt. We paid off a few of the debt and I'm halfway in the process. I feel very comfortable working with the negotiator and they have a place you can call in where they answer your questions. NDR helps get the debt down quicker. It’s a good company to work with.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 2, 2019

    Very nice and understanding and did do everything to work with you and. I would recommend them in the future. I did not know what to do in a Situation until I took my chance and called. I was so relieved That there are people out there that really care about you and you have Proven that.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 2, 2019

    Everyone that I have worked with has been amazing. I feel very comfortable so far with entering this program. I can almost see the future after this. We look forward to working with you. I already referred you to co-workers.

    Thanks for your vote!
    Verified purchase
    StaffProcessTransparency

    Reviewed March 2, 2019

    Every representative I spoke with from National Debt Relief was a pleasure to speak with. They're highly professional and have the patience to explain every detail of the program. Keep up the Good Work. I highly recommend this program for those who are considering help with their debts. I was very skeptical to say the least of any debt relief help. There are many scams out there. But they make you feel comfortable upon your decision. They're not pushy to say the least and give you ample time to make your decision.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 2, 2019

    Very helpful and made sure I understood everything in full. I appreciated that she told me to make sure that I added the 1888 number to my phone to ensure it would not be blocked as that would be a call from NDR. Although the phone call was a little long, I was very happy with the level of transparency and felt confident that NDR was the route that I should take to secure my financial freedom.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 2, 2019

    Everyone was very helpful and easy to work with, explained everything very well. I can't wait till it really gets rolling. All of the specialist took the time to answer all my questions and concerns and reviewed everything in detail so I could understand how the process is to work.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 2, 2019

    I spoke to 2 representatives to find out what are my options to get free of debt without messing up my credit score in the long run and I was satisfied with their explanations. I'm still new in this issue and will 90 to 120 days to have a better evaluation. Thank you.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 2, 2019

    So happy to be a part of this company! Everyone has been amazing! From the moment I picked up the phone and finally made the choice to my welcome call this morning! Thank you so much for helping me get started to a better debt free life!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 2, 2019

    Pablo Was able to assist me and answer all the questions I had via email, he was patient with my lack of time to attend calls and very responsive to all my emails. He explained all the terms and conditions and made sure I understood all the information. As for the welcome call, the person felt more like a robot, informative but monotonous.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 2, 2019

    My overwhelming debt was stressing me out. One of my friends told me that they went with National Debt Relief's services and it helped them so I decided I'd try it. Enrolling with them was easy. All I had to do was give them the information that they asked for and they took it from there. So far, so good. They have been good to me. They call me, send me emails, and check up on me every month letting me know how much I owe and how my stuff is going. If I didn't respond to their email within a certain period of time, they would call me and ask me if I've gotten the email and if I've gone over it. Then, within their emails, they would ask me if what was within it was what I wanted and to comment "okay" if it was. If I do that, they would then go ahead and comment that I have confirmed.

    The negotiators have also really worked hard on making sure that I get the best deals. They reached out to the people that I owed and they told me what they were offering. A lot of my debts were settled at more than 50%, which was really good. I couldn't beat paying back 60%! I didn't have to decline a settlement since what they were giving me was better than what I had before. I was really happy about that.

    NDR's program has also helped me make on-time payments. They made sure that I wasn't late. I didn't call and say, “Oh, I can't pay it this month.” It was something that kept me focused in a sense that I know what I have to pay and that that is the what I have to do to get out of debt. Before NDR, I wasn’t focused, but now, I have to stick with them and know that it's gonna be okay by end of the day. When I'm finished, I would not get back into debt. If I have any friends or family who is in debt like I was, I would recommend National Debt Relief to them because NDR has really helped me.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed March 2, 2019

    Both Theodore and Jaime were great to work with. They were friendly, patient, and clear in their instructions. And Theodore reached out to me multiple times to make sure that I was helped. Good work! I feel confident that NDR is going to help me get out of debt soon.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 2, 2019

    Marc and Lisa are very knowledgeable in their jobs and very polite. I would recommend National Debt Relief if you are looking for help with credit card debt. You have nothing to lose but your debt. It was a very good experience.

    Thanks for your vote!
    Verified purchase
    Transparency

    Reviewed March 2, 2019

    I had a fantastic experience with Sean and Kathleen today. They read everything to me and explained to me how everything will work. I am glad I choose to work with National Debt Relief to get my debt cleaned up and back on the right track.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 2, 2019

    They representatives both read thru all the necessary documents needed for this program. I hope and pray that this is a good fit for me and will work out. I hope that I the company will take care of any debt call that I will start getting soon.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 2, 2019

    What Wonderful Customer Service. The two gentlemen that helped me throughout this process were Kind, Courteous, Patient and answered any and all questions that I had. I even was provided a direct ext # as to provide DIRECT contact with whom helped me from the beginning so I don't have to call back and speak to someone else. This kind of service has helped having a peace of mind in moving forward with confidence that I will reach my GOAL of becoming debt free. Thank You for this kind of exceptional service!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 2, 2019

    I sought National Debt Relief's credit card debt services and I've been with them for about three or four months now. Their rep is nice and I feel good working with them. Working with NDR is working out wonderful for me.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed March 2, 2019

    I was drowning in debt. I contacted NDR in the past but didn’t use them then. I then thought about it some more and finally just plunged in. The enrollment process was fine. The rep called and told me what they could do for me. Then they asked if I accepted. I found that although the program cost some money to do, it also saved me money so I said to go ahead. I have three and a half years left out of a four-year plan. And we’ve settled 3 of 13 credit cards so far. Plus, I haven’t had any creditors that I had to do anything extra about.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed March 1, 2019

    Lisa ** was very helpful and informative. I am extremely appreciative of the help and support this program offers. Since I am a new client, I have yet to see how well it works. But just having people who can help and support you in your time of need, is very stress relieving. The rest is up to you to ask for help and work with those helping!

    Thanks for your vote!
    Verified purchase

    Reviewed March 1, 2019

    Finally can see light at the end of the tunnel and with our debt finally under control and a way to see a financial future the futures is looking brighter! Thanks again to debt refinance and all of their help and the ability to get out of debt without taking out bankruptcy which was not an option for me!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed March 1, 2019

    I am currently satisfied with the customer service I have received from the staff members with this company as I began the enrollment process. Hopefully, this level of service will continue once I progress with this service in order to maintain the quality of service I have presently experienced. The Welcome Team member was very thorough when she covered my agreement contract, legal security agreement and while asking if I had questions with these forms and their service, which allowed me to feel comfortable to begin this service. The Credit Counselor (Josh) who assisted me at the beginning of this process, was very professional and polite as we reviewed my credit needs and to find the appropriate service to meet those needs.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 1, 2019

    All agents respond to a call right away. No waiting for a long time, that make me so satisfying and answering all my question that I need. So thank you for all the team of National Debt Relief. It's nice doing business with your company.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 1, 2019

    Extremely professional and easy to do. Nobody talks down to you and is there to help. They make you feel as if anything is possible in times where you may just feel it’s rock bottom financially. So glad I took this step into financial freedom.

    Thanks for your vote!
    Verified purchase
    ProcessTransparency

    Reviewed March 1, 2019

    Overall experience and process was fast and great. I was explained well how the program works and was always responded to in great time. Made me feel comfortable with the process and program I have joined. I hope to get back good results with my debts and finally feel free from them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 1, 2019

    I was very impressed with the way Lee helped gather all debt for both my husband and myself. I never felt ashamed, nervous, or stressed. Everything, even the decision making, was comfortable and easy. Lee was very professional and easy to talk to. When I called into the Welcome Call I was put at ease. I was asked if I had questions at every part and my questions were answered thoroughly.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 1, 2019

    I'm quite pleased with the customer service at NDR so far. Agents are very friendly and make the commitment much easier to digest. I would say if I had anyone that had a thick, foreign accent I would have not followed through, not out of racism but out of fear of a scam. You guys have been great and I look forward to working with NDR.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 1, 2019

    Your team is very knowledgeable and helpful. What stood out for me is the sincere, caring attitude, which is what is needed when someone is going through hard times. Also, most of my concerns were already addressed before it was time to ask questions, which was very reassuring. Thank you NDR, for being there to rescue me from financial trouble.

    Thanks for your vote!
    Verified purchase
    StaffProcessTransparency

    Reviewed March 1, 2019

    The specialist I spoke with made me feel comfortable and at ease going into the program. He explained all the Legalities and showed me how much interest my creditors were charging in comparison. I felt more confident when he explained the savings I was due to accrue.

    Thanks for your vote!
    Verified purchase
    Customer ServiceProcess

    Reviewed March 1, 2019

    You were thorough in explaining the process, returned calls, quickly. Always pleasant on the phone in answering my questions. I thought that your program covers all aspects of debt management, even a lawyer! I feel if I had a question or problem you would be there to help me.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceProcess

    Reviewed March 1, 2019

    Overwhelmed with the changes that has taken place in my life I chose to consolidated my high interest rates credit cards. National Debt Relief was my choice. After speaking with Drew ** who helped enrolled me in the program and Brianna ** who finalize my enrollment process I couldn't be more confident in the decision I've made. Thank you for providing great customer service.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed March 1, 2019

    I have received great customer service thus far, and they have taken the time to answer all of my questions, and explain the program. They are super helpful! It seems like this is going to be a good program for me, and I hope it helps me clear all of my debts.

    Thanks for your vote!
    Loading more reviews...

    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

    Media

    VIDEOS & IMAGES