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National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews

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    Page 130 Reviews 19125 - 19275
    Verified purchase
    StaffProcessTransparency

    Reviewed Nov. 18, 2019

    The 2 people that explained the process to me were very informative and patient. I had a lot of questions and was very appreciative of their willingness to help me understand how the process works. Thank you very much for helping me.

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    StaffProcess

    Reviewed Nov. 18, 2019

    I was skeptical when it comes to debt relief, but after going through the process National Debt Relief was very professional and friendly to help me. Having the confidence that they will help me all the way through this process is very satisfying.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 18, 2019

    I talked to debt specialist Rashad **. He was very knowledgable. I am happy to get help from NDR. I had a welcome call and a lady I talked with, explained me everything there's to know. I set up online account.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2019

    Krista was very nice and extremely helpful right from the start of our conversation. She was quite efficient and did help me tremendously. My later conversation was just as pleasant when I did the Welcome Call. Both ladies were very knowledgeable and courteous.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 18, 2019

    I have never experience so much professional and sincere attention to my concerns. NDR make it so simple and easy to apply and receive quick response. Michelle and Camilla, answered all my questions and concerns with so much patient. They walked through the whole agreement until I clearly understood their policies and what I was signing. They did not rush me into signing on. Step by step was explained. They gave me the opportunity to ask all questions and concerns. I would highly recommend NDR to friends or family that may need their help. NDR gave me the peace of mind I so needed.

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    StaffProcess

    Reviewed Nov. 18, 2019

    Everyone there that I have spoken with has been very understanding and very precise about all details related to this. They have Made sure that I understand everything. They were very quick and very helpful. I wish I had of looked into this program long time ago instead of trying to do it myself with no success.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2019

    Nation Debt Relief provides a very comfortable and informative space to talk through your debt options and get you towards a debt-free future. I am very happy about working with them towards paying off my credit debts. Thank you to all the customer service representatives for taking the time to walk through each step with me.

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    StaffProcessTransparency

    Reviewed Nov. 18, 2019

    I called to get some info on how I could reduce my monthly bills. My rep Peter was very knowledgeable and explained my options in detail. He was very patient and answered my questions as accurately as he could. I honestly had a great experience and I hope this program will help me get out of debt.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2019

    Both people I talked to were very knowledgeable and understanding. They made sure I understood what was to come and how fast or slow that would be. They both were extremely helpful in this harder time of mine. I should have called sooner with customer service like this.

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    StaffProcess

    Reviewed Nov. 18, 2019

    The process was quick and professional and everyone was so kind, friendly and helpful. This is not a situation that I am proud of and National Debt Relief made no condemnation statements or did any criticizing. They were sincere and honest with their answers to my questions and made me feel at home and comfortable with an unpleasant and painful situation.

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    StaffProcessTransparency

    Reviewed Nov. 18, 2019

    Can't say enough wonderful things about Robert and Ana who I have had the privilege of working with on my journey to being debt-free. They were very professional as well as being friendly. They were very clear about all aspects of the process and if I had a question it was answered immediately! Thanks again Robert and Ana. Kathryn

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 18, 2019

    I had the best experience with the agent that called me! She walked me through the entire process and I immediately felt a wave of relief and was almost in tears by the end of our call. I can't thank you enough!! This will make such a difference in our lives!

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    StaffProcess

    Reviewed Nov. 18, 2019

    I've been wanting to do a debt relief program for a long time now, but I never thought they actually worked. I just started this one, but I feel confident that I have made the right choice. Everyone has been so extremely helpful to me and reassuring during the process.

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    Transparency

    Reviewed Nov. 18, 2019

    I was very scared about consolidating my debts but they explained everything in a very professional and clear way that made me understand my options. They also made me understand how to make myself debt-free sooner by dealing with my creditors. Thank you so much!

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    StaffProcessTransparency

    Reviewed Nov. 18, 2019

    So far my experience with the National Debt Relief has been very satisfying the people that I've been talking to have explained to me step by step all the things I need to do to become debt free and Mr Jay ** gave me a great peace of mind by guiding me into the final steps of my program enrollment. Thank you very much hope to graduate debt free from this great program. Thank you all.

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    Staff

    Reviewed Nov. 18, 2019

    The staff at NDR have reassured me I would be in control of my finances at end of this program. This comes as a great relief that I one again can take control of my finances. The staff are very patient, helpful, and care about your situation.

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    Process

    Reviewed Nov. 18, 2019

    The enrollment for the debt relief program went pretty smoothly. I'm getting great service from National Debt Relief. The program has helped me get out of debt a little bit faster. The last payments are due in February of 2020.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 18, 2019

    I did an online search to help get my credit down in all one spot and National Debt Relief came up. Their customer service's really good. They explained the whole situation to me, how long it would take, what my payments would be like, broke it all down to me each month of what they could do, and what they expect they could do. It's a really good experience with them. I'm a year into the program. Out of all my credit, there are like eight left out of them. So I'm a little bit further ahead than what we expected. But I'm seeing that a lot of stuff has improved tremendously. NDR has multiple people that work on the account. I talk to a customer service agent when I call in or if a specialist needs to talk to me, they call or leave a message. It's very easy to get a hold of people. Most of the people I talk to are very informative, if not, they get someone that can help me. Everything was a great process. I recommend them highly.

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    Customer ServiceStaff

    Reviewed Nov. 17, 2019

    Mark ** was very friendly, didn't rush through our phone call and talk time. Was very helpful in getting my application started and getting all of my information correct and processed in the system. Amanda was very friendly on the phone and took time to go over everything and was very patient will I was checking my email on my phone and completing necessary forms that needed to be electronically signed. Thank you.

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    Customer ServiceStaff

    Reviewed Nov. 17, 2019

    This is been a very easy experience with a lot of well-informed staff. I am very comfortable moving forward on my debt relief. The online is excellent and I know I could stay informed about all of this process. Ray ** was well-informed and took the time to answer all my questions.

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    StaffProcess

    Reviewed Nov. 17, 2019

    Really professional and helpful. The process to enroll was quick and informative. Everyone made sure I understood important details. Great experience. I would recommend this program to anyone in need of this. The payments are very flexible and can change to your needs.

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    Staff

    Reviewed Nov. 17, 2019

    I was really pleased with how polite and patient they were. Everyone was very professional and I really think this is going to help me out a lot with my finances. My bills got out of control when I was paying my daughter's bills too. My daughter doesnt receive child support so she needed help and of course I had to help her. Thank you.

    Angela

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    StaffTransparency

    Reviewed Nov. 17, 2019

    It a first experience and they are very helpful. I can sure see myself working with them. They were very detailed with everything and explained page by page. I felt confident. And I recommend anyone to join them for any help with your debts.

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    Customer ServicePriceStaff

    Reviewed Nov. 17, 2019

    I enrolled over the phone and it didn't take long. The rep asked me everything he had to ask me, and then he had to email me some stuff and I had to sign it. It was less than 30 minutes. I never talked to anybody that wasn’t helpful. The payment plan was very affordable. It was a great experience.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    Welcome phone call. Very pleasant customer service. So far everyone has been very helpful and kind. I am totally embarrassed that I have ended up in so much debt, but I have been consoled and not judged. So far everything has been positive.

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    Customer ServiceStaffProcess

    Reviewed Nov. 16, 2019

    Immense professionalism but beyond that just kind and understanding during a humbling and difficult experience. I look forward to a continued relationship and completing the program successfully! Kenyetta who initially spoke to me heard that I had started to cry and she stopped the factual conversation and just empathized with me. Encouraged me, and congratulated me on making the first step to freedom. Thank you!

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    Verified purchase

    Reviewed Nov. 16, 2019

    Great experience. A few things have me concerned but hopefully, it will not come to that regarding lawyer and fees. But overall, great experience with Barbie and this REP that I spoke with today. I wish I was not in this situation but I feel confident that can help.

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    StaffTransparency

    Reviewed Nov. 16, 2019

    My wife and I were very pleased with your representative, Orion **. He was very patient and he explained well everything we needed to do. We weren't sure at first if this was the route we should take, but he assured us it would work out in the end. Thank you!

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    My initial experience has been good! Thanks! I thought everyone was instructive and showed very good manners! I was impressed with the speed of operation. I am really looking forward to your communications with Navient. Many say you are the best in the nation, assistance in this important is appreciated!

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    Verified purchase
    Staff

    Reviewed Nov. 16, 2019

    My experiences was good. The person just talk too fast, but was very pleasant and expand areas of agreement. I am grateful for this service. The process of understanding and remembering all of the agreement was very difficult. I will recommend your National Debt Relief to my family and friends. Thank you. Marguerite

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    I had two people help me and BOTH were VERY helpful and easy to understand. ALL of my questions were answered and things were reexplained if I didn't understand at first. The call on the second day to confirm was just a great as the first night, setting it all up. Both times does take a while but that made me feel very secure. I know this will be the only way for me to get out of financial trouble! My Thanks to NATIONAL DEBT RELIEF!!

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    StaffTransparency

    Reviewed Nov. 16, 2019

    Very helpful and easy to work with very professional... Both agents went the additional mile to assure both my wife and I understood the process. They explained in detail went over all of the information and double and triple checked my understanding.

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    StaffTransparency

    Reviewed Nov. 16, 2019

    Your organization is really going to help me manage my debt. Pedro and Isis provided the explanation of how it will work with ease for me to understand. I will be more than happy to refer you to any of my friends and acquaintances in the future, if they need this kind of help.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    So far every member I have been in contact with has been nothing but helpful in our mutual goal to resolve my debt issues. Phone calls have been quick and simple while providing me all that information I have requested from them when asked, all members of the success team have made me feel as though they truly mean to help me and not just adding another account number to their files.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    Satisfy with all questions answered curiosity. Professional in their work. Good communications skills. Timely. Always on time. Accurate calls. They were big help. They go out their way to help and make sure that understood everything I had questions for. Very nice employees answer all questions I had. Keep up the good job they are doing.

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    Verified purchase
    Staff

    Reviewed Nov. 16, 2019

    All interactions with NDR staff have been excellent. They were professional, courteous, and understanding. The sign-up process was simple and straight forward. With their program, I'll end up paying off my credit cards in 2.5 years compared to 15+ years if I kept making minimum payments.

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    Verified purchase
    Staff

    Reviewed Nov. 16, 2019

    Excellent experience all around. All questions answered and I came away feeling good. I would recommend this program to anyone who would be interested. I appreciated all the time and effort from all the people who aided me. Thank you very much.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    When calling National Debt Relief I was able to discuss with them my situation regarding my debt and they were able to assist me in relieving myself from that burden. The professional and friendly experience I had was beyond expectations. They made sure I understood everything and made sure to answer any questions I had. Also I do appreciate the no long wait times when calling them. They are quick to answer and quick to call back when they need to. Will recommend to family and friends in the future. Thank you!

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    Staff

    Reviewed Nov. 16, 2019

    All encounters have been great. No one made me feel like a failure for getting into this position. Everyone is extremely helpful and positive! I finally feel like I will be able to breathe and no longer drowning in debt. Once I took on all my ex's debt in our divorce I feel like there is finally a solution instead of just moving funds around to get by.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 16, 2019

    Everyone I talked to was very helpful and informative. From the beginning they were transparent and I liked that. I have to admit I was a little hesitant to even sign up for the free consultation call. I'm really looking forward to becoming debt free thanks to this program.

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    Staff

    Reviewed Nov. 16, 2019

    Very thorough, covered everything. Professional. Reassuring. Easy to deal with and answered all questions in easy to understand language. All documents received immediately and were easy to follow. I just started this process so I can’t state how every will proceed but I hope it goes as they described.

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    Verified purchase

    Reviewed Nov. 16, 2019

    National Debt Relief was very easy to work with & I can’t wait to see what it feels like to be relieved from most of my debt. We had almost $30,000 in debt & can now make a reasonable payment of $250 biweekly for all of them combined.

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    StaffProcess

    Reviewed Nov. 16, 2019

    So far I’ve only just began my journey with NDR but so far everyone has been very knowledgeable as well as very friendly. I will recommend to other people. It is a scary process but with NDR I feel secure in what I’m doing.

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    Staff

    Reviewed Nov. 16, 2019

    When I applied the first time I was turned down for approval. Warren ** was extremely professional and very pleasant to work with. He was in constant contact with me. Warren worked tirelessly to get me approved. I would recommend National Debt Relief to anyone who is struggling with debt issues.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    Customer agent Henry was very helpful, friendly with great customer service. Got me approved in a quick matter. I hope this will be a success in getting myself a debt relief. All other customer agents are very friendly, helpful with great customer service.

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    StaffProcessTransparency

    Reviewed Nov. 16, 2019

    My point of contact was very professional and walked me through each process. Explained every area completely and thoroughly. If I had a question or did not understand exactly what he had discussed, he was more than happy to go over it again until I understood.

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    StaffProcess

    Reviewed Nov. 16, 2019

    Good information with all the people I spoke to about settling a debt. I would recommend all my friends that has problems with their financial. I feel that any debt relief programs will work. If a person can't resolved their financial. I feel that this program will work great for me.

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    Customer ServiceTransparency

    Reviewed Nov. 16, 2019

    First to start, they really took the time to explain everything detail how it was to be handled. Emails were very helpful, communication through phone was very helpful. I’m at ease that I will soon be done with unwanted debt. Overall, I’m starting to breathe again, due to soon having a new start.

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    Customer ServiceStaffProcess

    Reviewed Nov. 16, 2019

    Had a really, really pleasant customer service experience enrolling in this program. I've been nervous to consider a program like this due to the shame around debt, but every employee made me feel comfortable and secure in the decision and they were very helpful in explaining everything thoroughly.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    Everything was well described to me. All options were laid out. I was easily able to navigate their system. Friendly customer service. I have been overwhelmed with debt and life circumstances and thanks to Isaiah and the rest of the National Debt Relief team, I feel more secure than I have in a very long time. Thank you so so much!

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 16, 2019

    When I called to get basic information than how the program worked I was greeted by Darious, he was so helpful, patient and informative that I signed up with him right away. Although the process took some time I appreciate the transparency, and the fact that they took the time to answer all of my questions. Michail

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    National Debt Relief has been great to work with. The first guy I talked to was so informative. I was really defensive about it because I was 100% debt-free up until three years ago. I was angry over the situation that I've allowed myself to get into and that guy was so persuasive and gentle. He was very good at what he does. They asked me questions that I wouldn’t normally have thought to answer to pull information out that's for my benefit. I went through a divorce. I owned my own business for 11 years and credit cards are paid off every month, and then my ex-wife runs them up and she’s gone. The credit cards are opened in my name but the signature on the bottom of the paper are not mine. She signed my name, but by law, we were still married, so I had to pay for them.

    I pay NDR for about $700 and that’s about four or five debts that I don’t have to deal with each month. It's on automatic deduction out of my check or on my bank account. We got all of that set up. Matter of fact, I was going to call them yesterday to check if I have a problem because I know that their payments usually come out on the 16th or the 17th and I hadn’t seen it come through. Then I saw it came out late yesterday evening. Overall, they’ve been wonderful.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    I was having a lot of difficulty paying my bills because of being out of work and having a baby for a while. So, I fell behind on all of them for a couple of months, which was why I called National Debt Relief to get a little bit of help. I've been on it for a couple of months and the service is okay. As regards to payment, they negotiated with me because I could not afford the amount that they were telling me first. I have children, I have rent to pay, I have to buy food, I have a baby. So, I told them what I can afford. The negotiator seems to know what he is doing. Most of the time, I get emails and then I have to respond by email. What he has negotiated so far seem fair.

    I, however, got my credit report and it said that I missed a couple of payments -- so, they missed a couple of payments. I have to see what is going on with that. Working with them, nevertheless, has eased a lot the harassing phone calls all day long. Also I don't have to remember to make the payment every month, waiting for a bill or forgetting. So, that helped a great lot.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    The customer service people were wonderful and patient while I found all the information they needed. Outstanding service clearly here to assist people to get on the right track to fixing their credit.

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    Staff

    Reviewed Nov. 15, 2019

    National Debt Relief customer VERY Satisfied with the professional way Christal and Wayne handled my account info. They were the BEST. SO I am on the road to getting out of debt with their help and your company. VERY VERY SATISFIED!!! Gold stars for sure!

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    Staff

    Reviewed Nov. 15, 2019

    Both people I spoke to were nice and very informative. They answered any questions that I had pertaining to the debt relief system. This was very quick and easy to do. I would definitely recommend to others who are facing debt like I am.

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    Customer ServiceProcess

    Reviewed Nov. 15, 2019

    Surprised how fast the whole processed worked out. Called to get some information and quickly Keith was able to help with our situation and at the same time putting us at ease. Gathered all of our information and submitted it. Called back within minutes and we were approved.

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    StaffProcess

    Reviewed Nov. 15, 2019

    My experience with National Debt was pleasant, helpful, and made real good the decision I was making, I would recommend this program to whom is looking for some debt relief. This is really a wonderful program to give a chance to, because they care.

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    Staff

    Reviewed Nov. 15, 2019

    I was very happy with my experience with National Debt Relief and both people that I spoke with were knowledgeable and I could tell they wanted to help me and to have the best experience with their company. I now feel good about all my debt because I know I have them behind me and helping me get through this tough time. It was a big weight off my shoulders. Thanks so much and I am happy to be doing business with National Debt Relief.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    My experience with all the representative has been very professional and informative. I feel like they will help me relieve the stress of getting me out of this debt that I've called for myself and to get me back on the right track a stability.

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    Customer ServiceStaffProcess

    Reviewed Nov. 15, 2019

    Everybody I talked with were very nice and described everything in detail. I would recommend this company to anyone who asks about it. Gabriel ** was very professional and he talked me through the whole process and asked me during if I had any questions about anything. The person who made the welcome call was also very courteous. I believe his name was Stefan.

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    StaffProcess

    Reviewed Nov. 15, 2019

    I was treated with respect and kindness. Taj is the man who helped me, he was so kind and understanding. I felt safe telling him I needed help. He helped me to understand the program and made me feel that there was hope. As I told him I feel as if a weight has been lifted from my shoulders.

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    StaffProcess

    Reviewed Nov. 15, 2019

    Great debt relief program! I was overspending and living beyond my means, without a budget in place. NDR was very understanding and were there for one sole purpose of helping me climb out of my debt. I feel very relieved and stress free, now.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 15, 2019

    The reception was not clear, but the representative had patience. She ask me more than once did I have any questions. She also allowed me to take emergency calls. She was very helpful in explaining to me the outcome of everything.

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    Customer Service

    Reviewed Nov. 15, 2019

    My experience was very good except for it took awhile and they had to call back twice for Welcome stuff and to get approved. All of that could have been done in one phone call not three. Other than that I had a great experience.

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    Process

    Reviewed Nov. 15, 2019

    Haven't quite started yet, but the process getting through to the point of resolving debts has been good. I'll probably fill another one of these out after I'm finished. I was definitely nervous before we started, but I'm feeling a little more relieved now that I can see past my next credit card payment.

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    StaffProcess

    Reviewed Nov. 15, 2019

    My experience with the agent was exceptional. She was very polite and knowledgeable. After my session I was left with a feeling of confidence in the program. The information I received is one that I will refer to people I know.

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    Customer ServiceTransparency

    Reviewed Nov. 15, 2019

    The call was very clear and informative, She covered all aspects of the program to me. We have a long way to go but so far I have a good feeling we will be able to resolve this debt. I look forward to watching how this progresses.

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    Transparency

    Reviewed Nov. 15, 2019

    Both Lydia and Shadia were very helpful they explained everything so that I understood what is going to happen. They also told me how the program was going to work explained how long it was going to take and how much was going to be taken out of the account every two weeks.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 15, 2019

    I worked with Safia for enrollment and she was very clear and easy to work with. I also felt like she was sincerely trying to help me and not just selling the program. My welcome call was also great and confirmed all of the details of the program.

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    ProcessTransparency

    Reviewed Nov. 15, 2019

    The service is absolutely fabulous, I just hate the prompted conversations that take forever to complete. I appreciated the explanation of how the process works and the walkthrough of the steps the company takes to get me debt free. It was just a wonderful experience.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    I was happy with the experience signing up for help from my debt. I was made to feel comfortable and not afraid to ask any questions I may have. The people I have spoken with on the phone were professional and kind.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 15, 2019

    The customer service representative was very helpful. It was a pleasure working with her. The representative explained everything in detail and made me feel comfortable in the whole process. Also signing the documents online was very easy and painless.

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    Staff

    Reviewed Nov. 15, 2019

    Bryan ** was a pleasure to work with. There was no pressure and he answered all my questions in a positive and professional manner. He is a true asset to your company. Overall, my experience with NDR was very positive. It gave me much needed peace of mind and amazed me to find out I would be out of debt in two years. I thank you from the bottom of my heart. Keep up the GOOD. WORK.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    All NDR employees have been professional and extremely helpful... Everything we needed to do to get started was clearly provided and agents were available to answer any/all questions. This is a trying issue and they have gone out of their way to help us get control of our lives back. Thank you to all customer service agents.

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    StaffProcessTransparency

    Reviewed Nov. 15, 2019

    Sam & Andrew were amazing. Sam helped me from start to finish making the process so easy and made me feel at ease after months of feeling depressed and confused. Sam and Andrew both explained the terms at the perfect pace where I understood and not feel overwhelmed. The team there are truly awesome! I really felt like I wasn’t alone and everything would be okay I no longer felt like I was drowning. I appreciate the time that they took with me. Thank you a million times over again.

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    StaffTransparency

    Reviewed Nov. 15, 2019

    The Certified Debt Specialist (Marvo) was amazing. He treated me with such respect and compassion in such a stressful time in my life. He was extremely knowledgeable and helpful with all my many questions. NDR was very transparent about how the program works and made sure I understood and had my questions answered. They came up with a great plan for me to get out of debt.

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    Reviewed Nov. 15, 2019

    I worked with Mario **, and I am so happy I took the time to do this today. I feel so much relief to have a plan of action and HELP. I was feeling like I was going to have to declare bankruptcy, and I am happy that I found another option. Thank you!

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    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    Had a very helpful person who helped me sign up and then had a very friendly person who did the welcome call to make sure everything was correct and finished explaining everything very precise. Very happy with how they are trying to help me.

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    Customer Service

    Reviewed Nov. 15, 2019

    I was told after a 20 minute interview to sign and return lots of stuff and I read the 4 emails I received and could not find anything to sign or do and nothing is written clearly and I am immediately stumped. Call me on FRIDAY EARLY AFTERNOON. Barry

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    National Debt Relief
    Response from National Debt Relief
    Hi Barry,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    Very easy to get started, I am hoping for a brighter future and become debt free. Daniel was very helpful as well as the customer service Representative that helped me with the welcome call. Im looking forward to see how this process goes.

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    Customer ServiceProcess

    Reviewed Nov. 15, 2019

    Racquel ** was great on my welcome call. I understood all aspects of the information. Roy ** got me set up. Im definitely looking forward to working with NDR. This process could have been stressful but was not. So far, so good. I can't wait to resolve my debt.

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    PriceStaff

    Reviewed Nov. 15, 2019

    The teams wonderful professional skillful and outstanding job. Recommend to anyone to use to be debt free. I has come to the right place to get help with my credit card debt. I was tired to see my seem like not make any payment on because my interest high.

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    StaffProcess

    Reviewed Nov. 15, 2019

    I had a great experience getting set up on this plan. Looking forward to getting this process started. The reps very nice and helpful. I was nervous but he assured me this program is great and will help me get debt free.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    I would like thank Andre ** and Mickey **. Excellent customer service with compassion patience, I definitely want to thank them. This was a difficult decision to make. Andre ** made the initial experience easy and comfortable Micky ** followed up with the level of excellence.

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    Customer ServicePriceTransparency

    Reviewed Nov. 15, 2019

    They consolidated our debts and paid them off. They negotiated lower prices with our credit cards. The enrollment process was as easy as you can make it. We had a lot of credit cards to go over so it was time-consuming in our part, but that wasn’t them, that was us. The very beginning was very nice and easy. But when my wife and I made our final payment because we got all the money to them, it seemed to take them awhile to finally payoff the final credit cards. I don’t understand why that took so long to close it. There may have been reasons that were just beyond my understanding. But we are finished with the program. We paid off the debts faster than what was expected. Overall, I was very happy. They did what they promised. But I wish there was a little bit more communication towards the end, like what the hang-up was on in finishing off the last of the cards.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    The first guy I spoke to was so nice. He was helpful and really easy to set the thing up. Everything has been great. My only issue is that I asked them to change the date that they auto debit my account and it never happened, but it’s not that big of a deal. Every once in a while, I’ll get a call and if I have any questions, I'd call them back. I’m ready for this to be over, but this is my third time, and so I’m hoping it’ll be my last, that I’ve learned my lesson. National Debt Relief has given me less stress. I’m down to one person left and that’s it. I’m almost done.

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    ProcessTransparency

    Reviewed Nov. 14, 2019

    They explained everything to you before you actually sign document. I looked online and seems like they had had some good reviews with BBB. It appeared that this program is legit. I’m hoping to settle my debt in half with 1 year and a half.

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    Staff

    Reviewed Nov. 14, 2019

    The service I received was excellent. Couldn’t receive better service. Want to thank Destiny ** for such caring and also Simmon. The information I received was being informative and I will be reviewing all the documents. Thank you for helping me. I will be working on getting debt free with the help from National Debt. I will be happy when everything is approved and the payments start being applied.

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    Customer ServiceStaff

    Reviewed Nov. 14, 2019

    I was struck by how professional, compassionate, and understanding the staff was. I felt immediate relief after the initial phone call and knew I made the right decision. I am confident this program will provide the help I need to eventually be debt free.

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    Staff

    Reviewed Nov. 14, 2019

    Everyone I have dealt with has been respectful and understanding that this is a difficult position to be in when you have been responsible with your finances in the past. The agents have helped me through everything and I look forward to being debt free.

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    Customer ServiceStaffProcess

    Reviewed Nov. 14, 2019

    I’m new to NDR and hoping they are as good as they say they are. So far the process has been good and they are available to answer questions when needed. I was hesitant at first to enroll in NDR, but I’m confident after speaking with their representatives, that they will do with their promise.

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    ProcessTransparency

    Reviewed Nov. 14, 2019

    This is great I do and was reviewed in a timely manner. All of my questions were answered and every seems clear to me. I also love the online portal so I can access my account info and knowing that legal support is available to me. This feels like a solid program where I can be helped along the way.

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    Customer ServiceTransparency

    Reviewed Nov. 14, 2019

    Greg and Monica great customer service!! They explained everything completely and to my understanding. It was a pleasure. I am so happy I am a part of the National Debt Family!!! They both deserve a bonus or raise in pay!!!! Sincerely, Rosalee

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    StaffProcess

    Reviewed Nov. 14, 2019

    My first experiences with NDR was fantastic. Colleen was great at walking me through the process and explaining both the good and the bad. She made me feel comfortable and answered all my questions. It was a hard decision for me to make. She made me feel at ease and took her time.

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    StaffProcessTransparency

    Reviewed Nov. 14, 2019

    My experience was good. The people that I walked me through everything were very professional and courteous as well! They made the process so much easier! Thank you for such a great experience so far with your company!

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    StaffProcessTransparency

    Reviewed Nov. 14, 2019

    Mr. James ** very patiently and successfully walked me through the enrollment process. He is to be commended on his knowledge and help. I look forward to the completion of the program. I appreciate his help in getting me enrolled.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 14, 2019

    Safia ** & my customer service helper were amazing! Safia ** had so much information and was very helpful! She had amazing service and explained the whole process amazingly. I am so pleased with the service that I received from the company, I'll definitely be recommending friends and family!

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    Customer ServiceStaff

    Reviewed Nov. 14, 2019

    I am so grateful to have all of this off my shoulders. I feel I have taken a great step to a better financial future. Melodie was so helpful when I started getting my accounts together, and I was so confused. She made sense of it all. And Anna was very precise when completing the welcome call.

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    Reviewed Nov. 14, 2019

    I am very thankful for National Debt Relief for helping me get started with getting my life back financially. I have become overwhelmed with the amount of debt that I have accrued and because of National Debt Relief I am able to feel like I have a chance to start over.

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    Customer ServiceStaffProcess

    Reviewed Nov. 14, 2019

    The process was quick and easy. The representatives were very thorough, attentive, able to answer all of my concerns and very kind throughout the process allowing me to feel comfortable and confident in my decision to go with N.D.R. A big thank you to them..

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    Customer ServiceTransparency

    Reviewed Nov. 14, 2019

    I was desperate to find a way to clear my debt. I found this website. I send an email, and they answered right away. Great customer service. My emails and phone calls were answered promptly. Hoping now that all the creditors settled.

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    StaffProcess

    Reviewed Nov. 14, 2019

    Times are really tough now after my wife had a brain aneurysm four years ago. Just can't catch up on all the bills to pay. We are trying National Relief and hope it works because the next step would be to file for bankruptcy. The National Relief Program has great people working for them.

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    StaffProcessTransparency

    Reviewed Nov. 14, 2019

    The rep that assisted me was very patient and helpful. I appreciate the help they provided. I was more thankful for giving me answers that concern me and explained everything from start thru end and got a better understanding about the program I applied for. Thank You.

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    StaffProcessTransparency

    Reviewed Nov. 14, 2019

    Updated on 11/07/2020: Every single rep I talk to has been courteous and knowledgeable. They went out their way to make sure I understood the process. Even when I had a creditor sue me. My settlements were good except that one. But they assured me it isn't done yet. It's beyond comforting to know a company has your back during these hard times. It's a slow process but if you stick to it and follow the program it works.

    Original Review: My person was Brenda ** who got me enrolled. I thought I was beyond help. She is so knowledgeable and compassionate. She made sure I understood everything. And explained in so much detail all the hows whys and what to do. Because of her last night I slept the entire night without worry. I cant even remember the last time that happened. I had Vanessa as my welcome person. Everthing Brenda said and did Vanessa confirmed. She was wonderful too. I am so happy should of done it sooner.

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    Staff

    Reviewed Nov. 14, 2019

    The people I worked with setting up our account etc were so welcoming and kind. They do not make you feel stupid for being in the position you are with debt. They make you feel relieved to be talking to someone who understands and wants to help you improve your life.

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    ProcessTransparency

    Reviewed Nov. 14, 2019

    Brazil and Shaina were both great in walking me through this process. They both showed expertise throughout the steps, and took time to see if I had any additional questions, they were both thorough, and were clear about the next steps to take. Please give them both a raise.

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    StaffProcess

    Reviewed Nov. 14, 2019

    It was a pleasure dealing with everyone at National Debt Relief, they were pleasant, professional and very informative of the process. I’m happy that I contacted them and it put my mind at ease. I thank God for leading me in this direction, I’ve been stressing about my financial struggles. Now I have peace of mind and I look forward to being debt free. Thanks.

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    Customer ServiceStaffProcess

    Reviewed Nov. 14, 2019

    My experience with Lawrence and my welcome call were both professional and informative. I had questions throughout the process that both representatives were able to answer quickly without having to research further which secured confidence in my decision to move forward with NDR. I am very happy with my decision after my initial interaction with your team and look forward to resolving my debt in a professional and hassle free manner. Thank you for providing such great initial service and I look forward to our relationship in resolving my debt.

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    Staff

    Reviewed Nov. 14, 2019

    I honestly did not know where to start when trying to find help to fix my debt situation. I was lost and kind of still am lost. Talking to National Debt Relief has honestly made me feel more comfortable about fixing my debt. I felt peace of mind when speaking to them and they cared so much. I thank you so much because I honestly felt like I was going to die drowning in debt.

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    Customer ServicePriceStaffProcess

    Reviewed Nov. 14, 2019

    I'm very relieved I started this process! The staff has been very informative and supportive. My only complaint would be the welcome call, it's too much of the same information you go over when you initially sign up. I've done lots of research and NDR gets amazing reviews. I just barely started but it sounds as though they've thought of all the struggles from creditor pressure to obnoxious collections. The legal support may come in very handy. The cost is less than bankruptcy with the ability to save your credit score from such a large hit for years to come.

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    Customer ServiceStaff

    Reviewed Nov. 14, 2019

    I was very nervous about this whole experience but the people on the other end of the phone were so kind and helpful. I was put at ease very quickly about my decision to contact NDR. I am looking forward to working with them and finally achieving my ultimate goal in being debt-free.

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    Customer ServiceStaff

    Reviewed Nov. 14, 2019

    Kaneel was very helpful and Patient in helping get this started. Also, the man who called me for my thank you call was very helpful and professional as well. I am very pleased with the level of professionalism that I received. I would definitely recommend people to you guys.

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    StaffProcessTransparency

    Reviewed Nov. 14, 2019

    Everyone was really nice and understanding and willing to explain the process to me. Still worried with this big step but I have nowhere else to go but up... A friend recommended this program and is almost debt free herself. Hoping this can be me someday soon.

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    Customer ServiceStaff

    Reviewed Nov. 14, 2019

    I am a 75 yr. old man, who was drowning in debt with no way out, until I contacted National Debt Relief. The procedure and people I spoke to had the answer I needed, and were very professional. Thank you all.

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    Customer ServiceStaff

    Reviewed Nov. 14, 2019

    I did the credit consolidation that’s why I used the National Debt Relief company. Their customer service is good and really helpful. They say they're gonna program it's finished at two years, but they already finished mine before that. I really appreciate them. I’d absolutely say to others to go to National Debt Relief.

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    Customer ServiceStaff

    Reviewed Nov. 14, 2019

    Enrolling with NDR was easy. The reps whom I worked with were very understandable. They had a lot of good information for me. They gave me a good payment plan and I am pleased to have gone with them. However, they can call me back a little sooner. There was a time when I called them and didn't get anybody.

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    Customer Service

    Reviewed Nov. 13, 2019

    I had to ask several times for the person to slow his speech, as I'm almost deaf. Otherwise good customer service. I'll be looking forward to seeing if this is going to work for me or not. Thanks for the help.

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    StaffProcessTransparency

    Reviewed Nov. 13, 2019

    It was a pleasure working with your team to solve my debt problems. Their professionalism was excellent. I was given the information to complete the process. Any questions I had were explained. It was a pleasure. I would recommend your service to others.

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    StaffTransparency

    Reviewed Nov. 13, 2019

    Kester and the welcome team did an amazing job of making all of the information clear and concise. Usually with over business inquiries and getting set up with similar programs there is a lot of jargon and legal talk but your team at NDR made sure every single bullet point in every single form was easy to understand and necessary. Thank you for what you do.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 13, 2019

    Hello. I just would like to thank Jesus for helping me this evening. I had so many questions and he answered ALL of them and even broke it down for me so I can better understand. All the times I have called National Debt Relief I have had good customer service but this gentleman outdid himself and was OUTSTANDING!! He was patient and told me if there was something I didn’t understand he will find a way to explain it to me. Thank you Jesus for your patience and all the information. I am truly grateful. Keep up the great job! God bless!

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    StaffTransparency

    Reviewed Nov. 13, 2019

    National Debt Relief was very professional; everything was explained very clearly and in great detail. They seem to genuinely care about helping; they were very compassionate. Being swallowed by debt can be a very helpless situation. Finally... a light at the end of the debt tunnel!!!

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    Staff

    Reviewed Nov. 13, 2019

    Both of the representatives that I spoke to and that assisted me were very prompt and professional in their delivery of information. I feel that both people that assisted me genuinely cared about my financial situation and truly wanted to help.

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    Staff

    Reviewed Nov. 13, 2019

    Everyone one I dealt with was extremely professional, friendly and showed genuine concern for my benefit. They handled my situation with care. I would recommend them to any of my friends who may need their services.

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    Staff

    Reviewed Nov. 13, 2019

    So helpful and thorough. I was walked through every step multiple times just for the sake of going over it well. They were both wonderful and answered any questions that I came up with both confidently. Fabulous, fab!

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    Customer ServiceStaff

    Reviewed Nov. 13, 2019

    Due to several unfortunate events in a row my financial state has taken a big hit. I have been worried over how to rectify it and have tried several things to no avail. So when I saw the infomercial for this company I decided to give them a shot, what did I have to lose. After talking to individuals on the phone I felt like I could finally see a light at the end of the tunnel; and a great weight had been lifted from me. Just to know that I would get the help I needed without having to file for bankruptcy, and they would be a support to me as I work my way out of debt is such a relief. I am actually looking forward to the journey to financial freedom. So let’s begin.

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    Customer ServiceStaff

    Reviewed Nov. 13, 2019

    The conversation with Darnell and Edward was very detailed. They both were very knowledgeable. I am very happy with the service I received and I'm glad I joined. I look forward to being debt-free a lot sooner than I ever could have been without the program.

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    StaffProcessTransparency

    Reviewed Nov. 13, 2019

    Rashad was great!!!! Very personal and professional. As well as Bianca!! They were quick, very informative, explained everything in depth. This is my first time having to do something like this and it was scary at first but they walked me through the whole process.

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    StaffProcess

    Reviewed Nov. 13, 2019

    Everyone that I spoke to was very helpful and kind. The process to get started has been quick and easy. We are excited to pay off these debts and feel that National Debt Relief has our best interests in mind.

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    Staff

    Reviewed Nov. 13, 2019

    I was so scared that I was not going to be able to get out of the debt. This assistance is a huge help to my children and I. Everyone I spoke to was extremely polite and kind. I cannot wait to improve my financial situation for good!

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    Staff

    Reviewed Nov. 13, 2019

    Everything went really well from start to finish, everyone I spoke with was very professional. They were very patient with my Internet know how mainly very poor but Tatiana was very patient and helped me every step of the way!

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    StaffProcess

    Reviewed Nov. 13, 2019

    All the personnel with NDR were very knowledgeable and professional... gave all the answers for me in a very professional way. Followed up and guide me on how this program works. I would recommend this to anyone who is looking for this kind of program.

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    Staff

    Reviewed Nov. 13, 2019

    In speaking with both Joseph and Jordon we felt at ease and very informed. We had very few questions due to the complete and thorough information provided by your representatives. We are very satisfied and happy with our service and would definitely recommend your company.

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    Staff

    Reviewed Nov. 13, 2019

    The staff were helpful and gave me a little hope to be able to be financial stable again. I was able to understand the process and the monthly payments will be easy for me to do. I got all the paperwork needed to succeed and be debt-free.

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    Staff

    Reviewed Nov. 13, 2019

    Excellent and very helpful. Aimed at helping us to resolve all our unsecured debt. Can’t wait to be debt-free. That’s our final goal. Thanks in advance. Looking forward to getting this done as quickly as possible. I’ll be calling you as needed. You can do the same.

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    StaffProcess

    Reviewed Nov. 13, 2019

    I just love the folks I’ve worked with so far. Their personalities have truly made beginning this process a thing of ease. Times are tough by the time one reaches out to NDR. It’s nice to know I can expect a positive experience working with your team.

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    Transparency

    Reviewed Nov. 13, 2019

    Good working with Mike, Mike was good and explain what I need to know. I would recommend National Debt Relief for whoever need their help. For me, I hope it will be a tool for me to get out of debt and better future.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 13, 2019

    Both representatives were kind and very resourceful. Any question I had was met with a clear and informative response. Both representatives also helped make this process as smooth and stress-free as possible. Based on my experience so far, I would wholeheartedly recommend NDR to anyone who has the terrible burden of debt.

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    StaffProcess

    Reviewed Nov. 13, 2019

    I had a LOT of questions when considering this program. All my concerns were responded to thoroughly and promptly, to help me feel as educated as possible when making the decision to join. Very helpful and professional service thus far.

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    StaffProcess

    Reviewed Nov. 13, 2019

    Thank you so much to Isaiah for making this experience wonderful for me. I was a little hesitant to go through with this but he helped me every step of the way. He was extremely patient and caring during the process. I would recommend this to anyone who is trying to get out of debt.

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    StaffProcess

    Reviewed Nov. 13, 2019

    I enjoy the help that I was given. Mr. ** was kind, helpful and understanding. He helped me the best understand the program and the guideline I need to follow and understand and the well desk was just as kind and understand. They were all very helpful to me.

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    StaffTransparency

    Reviewed Nov. 13, 2019

    Working with Charles was very easy. He made me comfortable and did not seem to judge me for requiring National Debt Reliefs help. Everything was explained and I feel confident that I will be debt free to start the second half of my life.

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    Customer Service

    Reviewed Nov. 13, 2019

    We recommend this company to anyone needing advice on eliminating unsecured debt. Such as us, many are experiencing hardships beyond their control. Anyone needing advice for improving their quality of life after financial instability needs to give this company a call.

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    Customer ServiceStaff

    Reviewed Nov. 13, 2019

    I am very happy with all the help Christopher gave me. He helped to guide me in the right direction and was very helpful!!! He was always available when I needed support and was able to answer all my questions.

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    Staff

    Reviewed Nov. 13, 2019

    Chris and Krystina were great to work with. I spoke to several debt relief programs, Chris’s professionalism and honesty is what made my decision to choose National Debt Relief. Your aggressive marketing strategies were a huge turnoff, but your people are amazing.

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    StaffProcess

    Reviewed Nov. 13, 2019

    The staff of National Debt Relief was helpful, encouraging and sympathetic. They answered all my questions and customized a program to meet my needs. I was even able to exempt a necessary credit card from the program. I'm looking forward to freedom from debt in four years.

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    Transparency

    Reviewed Nov. 13, 2019

    Both Daniel & Kiara did a good job explaining, therefore it was received well and understood. I didn't have to ask a lot of questions because explanations were expressed clearly and concise. This is all I have to say!! Thanks for having a good Debt Relief Program for people who are going through tough times from salary reductions and unemployment.

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    Reviewed Nov. 13, 2019

    I plan on paying down and off all my credit card debt to help me be financially stable and be stress-free. I’m happy to of chose National Debt Relief to help pay down and off my debt with two monthly payments.

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    ProcessTransparency

    Reviewed Nov. 13, 2019

    They were amazing in every aspect of the qualification process. Made me feel at ease with my decision to move forward with the program. I would highly recommend them to anyone needing help with their debt and financial security. Very professional and totally honest and transparent.

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    ProcessTransparency

    Reviewed Nov. 13, 2019

    I had fears of signing up with a debt relief company even though I needed to do something about my unsecured debt, desperately. National Debt Relief eased my fears and made the process of signing up simple and easy. I am now looking at becoming debt free in just under 4 years rather than paying 4X the amount I owe over the span of 18 - 20 years. Wonderful experience getting started with the program, and all details of the program were explained thoroughly and in a way that anyone would understand.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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