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4x Buyer's Choice Award Winner

National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews

    Our review standards

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    Page 126 Reviews 18525 - 18675
    Verified purchase
    Customer ServicePriceStaffProcessTransparency

    Reviewed Dec. 16, 2019

    Updated on 01/10/2021: Reading reviews and the overall information and talking with the team sounded like it aligned with what we were looking for. Angel helped me sign up and he was great. He was easy to get ahold of and he had quick response in emails. He helped to answer questions. It's a good stress relief to know that I just have the one payment and don't have to worry about multiple payments and interest rates. It helped us to manage our money more.

    Original Review: Angel was very helpful in working with me and my schedule to provide all the information for me to fully understand the process. He was very thorough in explaining all the steps and ensuring I understood my responsibilities. I appreciated the welcome call and the information being reiterated and further explained, prior to officially starting the process.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 16, 2019

    Very organized with communication. Customer service reps were absolutely wonderful. They were very kind and non judgmental. Also they seem to be a very honest company who really want to help people who are in financial distress with creditors and debt. Thank you.

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    Process

    Reviewed Dec. 16, 2019

    They made the process very easy and were very informative. I felt comfortable the entire time. I would 100% refer them to help others that may need the help. Fast, easy and truly a blessing that I am thankful for.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 16, 2019

    They made the experience stress free and answered all my questions. Very friendly and provided a good customer service experience. Allowed me to regain control of my financial freedom. No additional concerns, but they made it clear that I could ask any if they came up.

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    Customer ServiceStaff

    Reviewed Dec. 16, 2019

    Customer representative was extremely professional. She was very courteous from the start of the call, especially in regards to congratulating me on my acceptance of the program. She reviewed every business point thoroughly. She answered all of my questions thoroughly.

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    Staff

    Reviewed Dec. 16, 2019

    I received a very nice welcome from NDR. I also understand the contract. It is very helpful. A lot of reading we went over. I rated NDR a 5, and I would recommend friends and family. Thank you so much for working with me to get out from under some of my debt.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 16, 2019

    Both my initial call to NDR and welcome call were both very easy to handle and the reps were very clear in their explaining and their tone was reassuring that I was making the right choice. They were helpful and I was able to ask questions without feeling stupid or like I was a terrible person. Great service. Thank you.

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    Verified purchase

    Reviewed Dec. 16, 2019

    I was very satisfied with all the information I was provided when completing my enrollment. Great costumer service and very knowledgeable. I felt very nervous at first when first contacting them for information but after receiving all the information I was requesting of them, it made it super easy for me to jump on board with their services. I cant wait to be debt free. Thank You.

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    Customer Service

    Reviewed Dec. 16, 2019

    Was very easy to understand everything even though it was a lot of information to take in. Only thing that took a while was waiting on the customer call to welcome, I had to call when I could and waited on hold for about 20 minutes, but we got it done in a timely manner!

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    StaffProcessTransparency

    Reviewed Dec. 16, 2019

    Very helpful people. The program was easily explained and understood. The people answered any and all questions. All the paperwork was easily readable and very easy to understand. The bottom line is that a weight has lifted off my shoulders thanks to the kind people there.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed Dec. 16, 2019

    The service is very detailed and was explained extremely well. Our concerns were addressed promptly and the conversation was an overall calming experience. Direct and to the point. Here is your options. We are looking forward to success within the program. Thanks again!

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    Verified purchase
    Staff

    Reviewed Dec. 15, 2019

    Erik was professional and patient with my questions and reservations. I felt encouraged that I would be able to get rid of all of my unsecured debt in the shortest time possible. I would recommend this company to others who are trying to get out of debt.

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    StaffProcess

    Reviewed Dec. 15, 2019

    Adam was an exceptional representative for National Debt Relief. He presented the program with pure knowledge and spoke clearly and straightforward. He made us feel comfortable with the way thing need to be done and why they need to be done that way.

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    Verified purchase
    Staff

    Reviewed Dec. 14, 2019

    The consultants were excellent and my wife and I look forward to becoming debt free. They answered all of our questions patiently and sought the best methods for us to improve our debt condition. It is no wonder they are rated as they are. I would send them all Christmas gifts if we had the financial capability. With three cats and one chinchilla I thought about sending an animal.

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    PriceStaff

    Reviewed Dec. 14, 2019

    Staff is honest, friendly and helpful. They work quickly and keep you informed every step of the way. I had no idea how much debt I was in until Sara reviewed all of my debts and explained all of the interest I was paying. I’m glad there’s a service like National Debt Relief for people like me who know they need financial help but have no idea where to turn.

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    StaffTransparency

    Reviewed Dec. 14, 2019

    I was really pleased that both people I talked with explained every item in the documents. They answered any questions I had and were very thorough. They were polite and put me at ease. Mr. ** was exceptional.

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    StaffProcess

    Reviewed Dec. 14, 2019

    Aaron ** helped me with getting everything setup and enrolled in the program. He was very courteous, listened to what I had to say, and answered all my questions. He made sure I understood each part of the program and was a pleasure to talk to.

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    StaffProcess

    Reviewed Dec. 14, 2019

    The process was easy and my representative was so incredibly helpful and understanding. After setting up my plan I now see a light at the end of the tunnel. I am looking forward to making progress towards financial freedom. I know this will be a long journey, but I have support through NDR to the end.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 14, 2019

    Krista made the enrollment process so easy. She was very professional and empathetic to my situation. She made me feel like I was talking to a friend. She made a rough situation so smooth. Michelle was very informative. She was patient and carefully explained everything. She made sure I understood what was expected of me and what I can expect from this process. Both of these ladies are true assets to your company!

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    Staff

    Reviewed Dec. 14, 2019

    Everyone was super informative, and I gained a lot of experience through their knowledge. Everyone answered my questions without any qualms. It is such a relief to know I won't have to worry anymore about my debt. I know I am in good hands with National Debt Relief!

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    StaffProcess

    Reviewed Dec. 14, 2019

    Both the people that I talked to were friendly and caring. Very helpful with all of concerns and questions. Totally recommended them to friends and family already! It was very easy to follow what they were saying. Easy program to follow!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 14, 2019

    I was very satisfied with the service I received. The customer service reps knew exactly what to say and how to say it. They were able to answer all my questions and concerns. They explained in great detail the plan options I had and which one I was approved for.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 14, 2019

    Phone calls were very professional and efficient. Made it very easy to understand the process of the program. Answered all my questions but I didn't have many because they did a good job of explaining the process. They got me enrolled and text to go quickly and efficiently with good explanations on what they need from me and when they need it.

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    Staff

    Reviewed Dec. 13, 2019

    So far everything has gone very smooth. The people we have dealt with have been so nice and helpful. If everything continues like this, it will be one of the best choices we have made. It will be life changing.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2019

    Both the original and the welcome call were very professional and pleasant. They handled my my questions and concerns with compassion and understanding. I had a lot of questions and concerns, and they were patient and understanding with me. I would recommend to a friend in a similar situation.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2019

    When I called National Debit Relief the staff was very helpful and listened to my concerns and made me feel so much better about my situation. I would recommend them to anyone looking for financial help. They are a great company and I am very glad I called them.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 13, 2019

    They are very respectful and helpful. They answer any and all questions you may have in regards to the program and help to make sure that you understand what you are signing up for. They are as transparent as possible and happy to help you with what you need.

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    Verified purchase
    Staff

    Reviewed Dec. 13, 2019

    Andrew was exceptional and thorough when helping us get started and Taylor was very warm and accepting with no judgement. Both were amazing with such a delicate situation. My wife and I are very pleased. Thank You NDR for having employees well trained to assist customers that had no idea what to expect to come out feeling relieved and reassured to become debt free and a little more knowledgeable. I recommend this company to anyone in need of becoming debt free.

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    Customer ServiceStaffProcess

    Reviewed Dec. 13, 2019

    Natalie was great. Answered all my questions. She was very nice and very patient. James ** was also nice and helped out with everything. This program is really helping me to reach my goal. I'm a little nervous with the negativity on my report during the process. But I have to do it!

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 13, 2019

    Everyone involved was very helpful and informative. The program was explained in detail and I was asked if I understood what was told to me after every segment. The "Welcome Call "all was quick and easy and well precise. Thanks so much for allowing me to participate in this program.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 13, 2019

    Best decision I could have made. Very professional, informative and understanding of my situation. From start to finish everything was explained in detail and I was never pressured to make a decision on signing up. The representatives were very helpful in each step of the processes.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 13, 2019

    Everything was explained clearly and concisely. This program has given me great peace of mind just in time for oftentimes stressful holidays. Thanks to everyone at the National Debt collection team for there help. I would highly recommend to anyone struggling with debt. Thank you!

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    Customer ServiceStaff

    Reviewed Dec. 13, 2019

    Mr. ** very helpful and caring, he went over everything with me in a way that I could understand how the Debt Relief Program really works. Also when I reached out to the Welcome Call. Ms. ** was real nice and she covered all the information that Mr. ** had gone over with me. I just want to tell both of you again thanks.

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    Verified purchase

    Reviewed Dec. 13, 2019

    Lowered my monthly payments and makes it so I pay a lot less in the end. Glad I contacted them. Would fully recommend to anyone struggling with debt. 2 and a half years to be debt free vs at least 10 years otherwise.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 13, 2019

    National Debt Relief has some of the friendliest, most professional and knowledgeable staff I've ever worked with. They made me feel comfort with the process and I love the fact that you're provided with lawyers and the tools you need to succeed. They really have an amazing service!

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 13, 2019

    It was very difficult to sign up for this feeling defeated by credit card debt but your staff were very professional and knowledgeable! Everything was explained in detail and answered any questions I may have had. Thank you for all your assistance in this very sensitive matter.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 13, 2019

    I would definitely recommend National Debt relief. They negotiate to the creditors on your behalf. You can save a lot of money in the long run. Also the staff is very compassionate & caring about your situation. Give them a call. You will be happy that you did. :)

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    Verified purchase
    StaffProcess

    Reviewed Dec. 13, 2019

    NDR was there for me today and I'm grateful for that. Ron was MORE THE Professional to me and assisted me on every step of the process. Thank you for Everything today. Everyone at NDR who helped me today was very professional as well.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 13, 2019

    Just transferred my account to National Debt from another company. I am so glad I did. Henry ** was so professional and helpful. He explained everything to me in detail. He put my mind at ease. So happy I switched to National Debt. The Welcome Center was awesome as well. Answered all my questions and explained everything I needed to know.

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    Verified purchase
    Staff

    Reviewed Dec. 13, 2019

    True professionalism, compassion and desire to understand How and Why the hardship was birthed, creating financial tsunami-like misfortune. Willingness to identify the Best solution to fix the problem. As a consumer, one has to feel some level of confidence and trust sharing details of unpleasant situation... I hope that NDR can live up to my expectations in timely manner and incident free. I have HOPE. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 13, 2019

    The two individuals I worked with were great. Very informative and helpful. Answered all my questions and answered them in a timely manner. I have been very pleased with the information they have shared with me. I would recommend NDR to anyone of my friends for their debt relief.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 13, 2019

    Very helpful, I am grateful and bless. I am so happy to get out of my debt. The worker at debt relief are awesome, I would recommend them to friend in a heartbeat, best customer service I have had in a long time.

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    Verified purchase
    Staff

    Reviewed Dec. 13, 2019

    The enrollment specialist and welcome specialist were amazing. They were both very attentive and helpful. All my questions and needs were met. I look forward to working with National Debt Relief on my journey. Thank you so much for your help.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 13, 2019

    The two people I dealt with were very professional, helpful and very friendly, they explained everything in detail, it was a pleasure speaking with both of them. I loved that they helped me feel secure in making my decision with no pressure, and both very informative.

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    Verified purchase
    Process

    Reviewed Dec. 12, 2019

    My experience was an A+ experience. Especially when I have never gone through a situation like this before. I felt super comfortable and they helped me understand the process. They helped get the best rates for me. I was able to feel that I am going to be debt free in no time and knowing that everyone will get paid.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed Dec. 12, 2019

    It was a great experience! Pedro was very patient and explained the whole process patiently, very knowledgeable and I am very positive in becoming debt free. Great customer service from Pedro and Andrea! I am very happy that I finally made the phone call!

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    Verified purchase
    Staff

    Reviewed Dec. 12, 2019

    By helping to resolve my overwhelming debt, National Debt Relief has taken a huge weight off of my shoulders. The friendly and knowledgeable staff made the process simple and easy to understand. I would recommend its services to my friends and colleagues.

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    Verified purchase
    Staff

    Reviewed Dec. 12, 2019

    It’s been very helpful and hopeful that it will resolve my personal debt problems, since I was on disability for over 2 years. I hope to contribute more into my account and be debt free in 3 years, hopefully. I appreciate that your service was available to me.

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    StaffTransparency

    Reviewed Dec. 12, 2019

    I talked to Quam in your company and then I spoke with another young lady from the welcome department. Everybody made me feel very good about the way they explained and took care of my problem. Very knowledgeable and very well mannered. I thank you for giving me a chance to help me be debt free. Thank you again.

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    Customer Service

    Reviewed Dec. 12, 2019

    Very informative...able to answer all of my questions. Made me feel very comfortable. I feel like I made a great choice. I would advise my friends to give National Debt Relief a try. The fee amount is very reasonable and it makes sense.

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    PriceProcess

    Reviewed Dec. 12, 2019

    I borrow money for my business. I used and open high interest credit cards but my business is ups and down. I suffer a lot when I stock for two months. I don’t have job. Because I went to vacation. Then when I come back I don’t have a slot no more. My horrible experience in using credit cards I can’t sleep to think my debt. Thank God I found this program.

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    Staff

    Reviewed Dec. 12, 2019

    Nikki and Lidia were very knowledgeable and kind. They were patient and listened to my problem and gave good and sound advice. They made this experience a lot easier than I thought it would be. I would definitely refer them to my friends should they need this service. Thanks to both of them for their help!!

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    Staff

    Reviewed Dec. 12, 2019

    Both people who helped me were amazing! They were both so knowledgeable and efficient. I was able to get everything completely setup in under 2 days! They were knowledgeable and made me feel confident about working through my debts. A huge relief!

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    StaffProcessTransparency

    Reviewed Dec. 12, 2019

    Everyone I spoke with was helpful and provided clear explanation of the entire process. Details of each step of the process were carefully explained and I was always asked if I had any questions for them. Very helpful and reassuring that the process was effective and helpful and gave me confidence and relief that this was the most important step in resolving my overwhelming anxiety over my debt situation.

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    StaffProcess

    Reviewed Dec. 12, 2019

    The lady who helped was beyond helpful, courteous, and very professional! I would recommend to everyone. The process was easy and efficient, it was a fast and the lady was very informative and answered all my questions right away! Top notch!!

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    StaffProcess

    Reviewed Dec. 12, 2019

    You guys were so helpful and patient!! I appreciate how easy the process was in getting enrolled in the program! Dwayne was extremely helpful and seems well educated in debt relief and the process of how to get out of debt! Thank you all for your help!

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    StaffProcessTransparency

    Reviewed Dec. 12, 2019

    This company has been great to get started on the program. Every one knows their job well and has been very patient to explain questions of concern. The staff I spoke with are very professional and kind. I would recommend this company to anyone needing debt relief like me.

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    StaffProcessTransparency

    Reviewed Dec. 12, 2019

    Very helpful and gracious staff. The process was lengthy but efficient. Very professional and courteous staff. The process was easy and the information was clear. I have already recommended a family member to call and submit an application. I am confident that this is the right solution for us.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2019

    I spoke with two representative, the first one was Angel **, a really skilled, nice, polite and professional customer service, he went to every single details that help me to make the decision. After I got help by Diana, another great professional customer service.

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    Customer ServiceStaffProcess

    Reviewed Dec. 12, 2019

    Great customer service! After dealing with other companies in the past, I knew that I wanted the best. NDR came up #1 w/ the Better Business Bureau for good reason. Competent, courteous, helpful agents made the process very pleasant. I do suggest that you have the most recent statements for your credit cards, bank, etc, just so that you can concentrate on the application. I did that, and it made the process so much easier. Also, they didn't demand the first payment up front, (as other companies have done), so my first payment will be on the date that worked best for me! I strongly recommend NDR. I'm looking forward to being able to answer my phone again, LOL.

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    StaffProcessTransparency

    Reviewed Dec. 12, 2019

    Very friendly, helpful and informative. Provided a lot of information in a clear and straightforward manner. Reviewed all information multiple times. Explained the entire process thoroughly, explained what to expect and made sure I did not have any questions left unanswered.

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    PriceStaff

    Reviewed Dec. 12, 2019

    I just enrolled with NDR and everyone was so nice and helpful with getting me started. They were very thorough with all information and made sure I had all my questions answered. I like how all fees are included in the monthly payment and I really appreciated how the payment is split into two smaller bi-weekly payments based on my payday. They recognize we are struggling and need help and they really try to make it affordable. I am so excited to be debt free!!

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    StaffProcessTransparency

    Reviewed Dec. 12, 2019

    Very professional and understanding to my problems. They explained in detail what I should expect. Very helpful filling out the forms. Got right back to me when I phoned and constantly made sure I understood the process. Thank you Darnel.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2019

    We have just started with NDR but the customer service has been wonderful! Kelly ** was very pleasant and informative. As a former C/S manager I know how hard it is to find C/S professionals, but our experience so far indicates that is not a problem for NDR.

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    Staff

    Reviewed Dec. 12, 2019

    I finally feel like a huge weight has been lifted and a lot less stressed because of National Debt Relief. Everyone was so helpful and very kind. I can't believe I waited so long to do something about becoming debt free with NDR.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2019

    I have been nothing but pleased with customer service and information received while setting up my account. Everyone I have spoke to have been extremely thorough and helpful. I am so glad I came to National Debt Relief to help me gain financial freedom.

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    Staff

    Reviewed Dec. 12, 2019

    The members were very friendly and helpful. Took a bit longer to set up then I was told. I would recommend this program and company to a friend. I am excited to see how National Debt Relief improves my credit!

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    Staff

    Reviewed Dec. 12, 2019

    Cierra was so helpful throughout this experience. She was personable and made me feel like I was important. She was able to help me in so many ways. It is embarrassing to think how I got myself into so much debt. She was able to make me realize that I can be helped and she did just that. I am so thankful for her!

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    Customer ServiceStaffTransparency

    Reviewed Dec. 11, 2019

    I was previously with another debt consolidation company and the difference with National Debt is remarkable. Great customer service. Transparency and honesty seems to be paramount with this company and I am pleased with my initial contact and conversation with my representatives.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2019

    I had two phone personal that really helped me thru this debt process. They were both very good at explaining what I should do and assisting me with everyone. I wish to thank them. I hope to get out of debt and this seems to fit me best.

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    Customer ServicePriceStaff

    Reviewed Dec. 11, 2019

    Updated on 01/10/2021: My debt is too high, so I contacted NDR about helping me with it. Everything's been great. They've been real responsive. I signed up for everything. I got the legal protection thing, which is good because Discover is saying they're going to sue me. NDR said that they are one of the most difficult creditors to get settled. But because I paid for the legal protection, a lawyer would represent me and do whatever.

    NDR contacted the different creditors and worked out a reduced amount and no continued interest. They've already settled more than 50% of it. They have a few more creditors that they haven't settled with and they fully paid only one of them. But I make a payment of $387 twice a month. So they're paying that directly to these different creditors. They said that it takes time. But I'm no longer getting letters from the creditors. Originally, NDR told me to change my address on all these to their address. I did that but they told me all along to not do that with Discover because they said they're the worst. If Discover knows that there's a debt relief company helping you, they'll absolutely go after suing you. So when I get the letters from Discover, I scan them and forward them, which is what NDR told me to do.

    The payment plan is in my budget. I was paying more than this in just credit card payments. That's why I went to NDR. I don't want to not pay that amount because there's not a lot in the savings part of it right now. They're paying so much to the one creditor that they have agreed on something to. They're paying that creditor over $500 a month. But they're making progress. They're getting the amount reduced. By me having to pay this much each month, it's gonna knock this stuff out way quicker than I could ever do it on my own. Overall, it's been a very positive experience. They're polite, helpful, and understanding.

    Original Review: I am very happy with how informed both Isaiah ** and the gentleman who called to confirm all my information were. They were helpful in explaining everything and answering my questions. I look forward to getting through this process and being debt free.

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    StaffTransparency

    Reviewed Dec. 11, 2019

    Great and very encouraging.. Helpful with all details explained. I was embarrassed and they were able to lift me up and let me know they are on my side and want to help. I would recommend this service. I am concerned with just how much my credit will be impacted.

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    Reviewed Dec. 11, 2019

    Before joining NDR I researched the top 10 debt relief agencies online. NDR was at the top of the list. I contacted them and Andrew ** became my counselor. The entire process of enrolling took less than an hour -- an hour wisely spent. I'm a senior citizen living on Social Sec. and a part time security officer job. My rent has gone up $100 a month for the past three years and it was that which prompted me to contact a debt relief agency. I couldn't have made a better choice. Now if NDR could just do something about the rent rapists, all would be well. Thanks again, Bill.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2019

    I had a very pleasant experience working with the team from National Debt Relief. It was great from the first phone call to the last call. They were very accommodating with my work schedule. Thank you for everything you did to help me in my financial situation.

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    StaffTransparency

    Reviewed Dec. 11, 2019

    Very profession and explained everything very well and they are very helpful and make you not feel worthless. I have a sense of relief after talking with them and am looking forward to the future and being debt free and will continue to stay debt free and not fall into the path of debt once again.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2019

    Greg was very easy to work with because he was very informative. They were quick to respond and to call and gave me all the information I needed and they readily answered my questions. I would definitely recommend them to others.

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    Staff

    Reviewed Dec. 11, 2019

    After some research, National seemed to be the best. My questions were answered, and the application agent made the information very understandable. This is the first time I've needed help with my finances. And hopefully this will be the answer. Thank You.

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    StaffProcessTransparency

    Reviewed Dec. 11, 2019

    Mr Duane ** was very helpful and made this process very stressless. I am 80 years old and he was very professional and explain every so I could understand or better yet my daughter could translate to me. I thank him for his patience and his skills.

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    Staff

    Reviewed Dec. 11, 2019

    Both of the people I talked to was very very helpful. They made me feel at ease about having to ask for help. I appreciate that you could give me help and now I can see a light at the end of the tunnel. Thank you for having fantastic people that have compassion and make a customer feel at ease and most of all thanks for your help.

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    StaffProcess

    Reviewed Dec. 11, 2019

    Both representatives were thorough and professional. It was a pretty painless process. I will tell you though that every time I think I am done there are 3 more steps. The perception given is that you are almost done when in fact there are a number of items left. Maybe just change the perception. Thank you.

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    Process

    Reviewed Dec. 11, 2019

    We just signed up and had a great experience. I can actually breathe now knowing that I will able to pay off all of our family's debt in a much shorter period of time. It was a fairly fast and easy process. Thank you!

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    Staff

    Reviewed Dec. 11, 2019

    My experience has been excellent and everyone I talked to was very helpful. I would recommend this service to anyone who is in debt and is looking for a way out. I would like to thank everyone that assisted me.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2019

    Customer service was extremely helpful, courteous, knowledgable, professional and gave me a sense of caring about my situation without making me feel like I had done anything wrong. Worked out the perfect solution for my situation. Extremely grateful for their help and assistance.

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    Customer ServiceStaffProcess

    Reviewed Dec. 11, 2019

    SO easy and WONDERFUL customer service from all involved during the set up this process. Can't say enough great things about this company. Mercy was so helpful and answered all my questions. Also, I feel like I got a lot of useful information when I completed my welcome call this morning. Overall, a virtually painless process to help me get my debt squared away ASAP!

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    StaffProcess

    Reviewed Dec. 11, 2019

    They were both professional and kind in helping me understand and feel comfortable in joining. They were totally understanding of the need for my debt relief and knowledgeable of the process. They could have been family members. This is not an easy thing to do even if you know it's necessary.

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    ProcessTransparency

    Reviewed Dec. 11, 2019

    I appreciate the time that both Joseph and Caitlyn gave to me. They answered my questions and explained in detail the whole process. This is a new situation that I am in and was a little weary but they helped me feel comfortable. Looking forward to becoming debt free.

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    Customer Service

    Reviewed Dec. 11, 2019

    I felt from the first phone call that this is a company that cares about the customers. It took me a few months to decide but I came to National Debt because I felt they have the best customer service and plan to be debt free. Thank you Ari for all your help!

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    Customer ServiceStaffTransparency

    Reviewed Dec. 11, 2019

    My rep, Michael, was efficient and effective! He was able to answer all of my questions confidently and the process was timely. Explanations were detailed and understandable. Each step was easy to follow. The other reps I spoke to were kind and knowledgeable.

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    Verified purchase

    Reviewed Dec. 11, 2019

    I am so thankful we found this company. My husband and I were drowning in debt that we would never pay off. Now, not only do we have a way to pay off our debts, but we have peace of mind that we have a company who has our back along the way!

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    Staff

    Reviewed Dec. 11, 2019

    The people helping us were very helpful, especially Duane. He took the time to help us understand the pros and cons of what we were looking at which helped us make a informed decision. The help center was also great. She was patient with me and made me feel comfortable. We look forward working with you.

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    Staff

    Reviewed Dec. 11, 2019

    I had too much outstanding credit card debt and due to a change in my living circumstances was unable to keep up with monthly payments. Connor was very helpful and patient with me explaining things every step of the way.

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    Transparency

    Reviewed Dec. 11, 2019

    Very thorough but easy to understand. Great explanation of what would be entailed. Easy group to chat with and were flexible to fit my needs. I never felt pressured or anything to go one way or the other and I feel confident in how things will turn out moving forward.

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    Staff

    Reviewed Dec. 11, 2019

    I appreciate all the help in controlling my debt and getting it paid off. Very professional and detailed in their working with me. Thank you. I would recommend this company to my friends. Both people I have had dealings with when setting up my account have done a superior job.

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    Verified purchase

    Reviewed Dec. 11, 2019

    My experience was very good. All questions were answered to help me get this done and to help me move forward. The signing of the documents was slow. Needed to hit all the right buttons to get it done. Thank you for your patience.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2019

    Andrew helped me with the process from explaining the services they have up to the establishing my account in their settlement program. I'm very thankful and pleased with the agent who welcomes me at welcome phone conversation. Because of this I become more positive and put more faith of soon being debt relief.

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    StaffProcess

    Reviewed Dec. 11, 2019

    I was treated with dignity and care. They are very professional. The team was always making sure I understood about the whole process. I would definitely recommend this company to family and to my friends. I have reassurance that being debt free is within reach now.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 11, 2019

    The experience was very easy and helpful. Josh ** was very patient and informative in getting me set up for the debt relief program. All the steps were explained in great detail. I feel confident that I made the right decision.

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    StaffProcessTransparency

    Reviewed Dec. 11, 2019

    Very happy with both the representatives that I spoke with. They were very detailed, not pushy, and very very very informative. They didn’t ** and explained the pros and cons of the program. Will recommended.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 11, 2019

    Josh ** originally contacted me and was very helpful explaining what the program could do for me. I had to wait for some additional items to go thru before I was ready to make a decision and he followed up with me in a couple weeks. He was very considerate of the situation we were in and knew he could help. Did a very good job explaining the loan process.

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    StaffProcessTransparency

    Reviewed Dec. 10, 2019

    Clinton was very thorough and clear about the entire process. He was genuinely concerned that this program is right for me. He was very patient and walked slowly through each process to ensure I understood everything and had no real questions after we were done. It seems to be a long process, but worth the time to help me get back to a better financial position. I am looking forward to completing the process.

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    Customer ServiceTransparency

    Reviewed Dec. 10, 2019

    Everyone really took the time to be patient and answer all of my questions, and everything seems really clear. I feel that I have all of the information I need in case I have any questions. I was pleased that it didn’t matter how long it took until I felt like I understood everything.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Dec. 10, 2019

    The process with NDR has been a smooth process. They are prompt with their phone calls, emails and very detail oriented with information. It was easy to get set up and I feel that I have direct contact to their service providers if/when needed. This is a huge trust factor for me and I am confident that this program will work well. I look forward to working my way to be DEBT free!

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    Staff

    Reviewed Dec. 10, 2019

    Our experience has been positive so far. The person who contacted us after we signed up was very professional and patient with us. The young lady who handled our Welcome Call was also very professional, explaining everything to our satisfaction.

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    Verified purchase
    Staff

    Reviewed Dec. 10, 2019

    Today's experience was bar none the best I've had in recent history. Thank you so much for exceptional service! All agents were incredibly kind, skillful and had great attention to detail. I was simply amazed! I look forward to a (hopefully) short, but fruitful relationship!

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    StaffProcess

    Reviewed Dec. 10, 2019

    The representatives helping me Gilbert ** and Shantell were very professional and understanding during the process. That was important to me because facing debt has been very difficult for me. Thank you. It also makes me feel more secure knowing that I can contact the staff at any time a problem arises.

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    Verified purchase

    Reviewed Dec. 10, 2019

    My experience is looking forward to being assisted by NDR. I believe I chose the right company to help me pay off my debts. Thank you for signing me up to move forward and make things better. I have to be patient and hope for the best.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 10, 2019

    Kelly ** is very professional and very thorough. Kelly made me feel that NDR is the best choice. I feel so much better already and I just enrolled today. Ester also was very professional and thorough. They are both assets to the NDR program. I will be debt free in fifty-three months and that makes me happy. Thank you for making this difficult decision so much better. I look forward to the day when I am debt free.

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    Verified purchase
    Staff

    Reviewed Dec. 10, 2019

    I spoke with Simon ** and also Jamie (can't remember the last name...). Both of them were super helpful, friendly, professional, and supportive of me getting out of debt. I didn't feel pressured in any way to commit to something I was uncomfortable with, in fact they constantly asked me if I was comfortable with proceeding before doing anything.

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    Verified purchase
    Staff

    Reviewed Dec. 10, 2019

    After talking to a few other companies that turned out to be scams or poorly managed companies, it was a relief to talk to NDR and Taj. He answered all my questions regarding various subjects, even if they did not apply to the debts it would be settling with NDR.

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    Verified purchase
    ProcessTransparency

    Reviewed Dec. 10, 2019

    They explain the program to me, as best as possible, I was able to understand what I was about to do. I am confident. I am about to do the right thing, I am looking forward to the start of the program on to get my debt clear up.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 10, 2019

    Everyone I have spoken to has been very patient, kind and understanding. They were thorough in explaining the program and answering all my questions making sure I understood and was sure of my decision. I know this is going to be a long road but not near as long as the alternative. I look forward to being debt free soon!

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    Verified purchase
    Staff

    Reviewed Dec. 10, 2019

    Nomer and Evelyn are 2 Angels sent my way. Thank you, thank you!! They helped me a lot. I am already starting to feel some relief. I truly believe that the debt consolidation is the answer for my credit cards problems.

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    Verified purchase
    Staff

    Reviewed Dec. 10, 2019

    Very professional and thorough. I'm very satisfied with the help I'm getting from National Debt Relief. I'm looking forward to being debt free and I'm sure I couldn't do it myself. I already feel better about this and in time, I won't even think about it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2019

    Aaron and the rep that did my welcome call were very efficient in ensuring that I get the help I need. I would highly recommend this service to a friend. Looking forward to working with this team to clear me of debt. I am in awe of your service and would hope that all this debt I am in is cleared within the allotted time.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2019

    I was extremely nervous and cautious in beginning this process. I was relieved at how well and supportive the agents were who worked with me. I had dozens of questions answered that eased the stress, I am glad to have made the initial call.

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    Verified purchase
    Staff

    Reviewed Dec. 10, 2019

    Courtesy, friendly but getting too much run around being passed from one DEPARTMENT to another being asked the same question. Everytime I get transferred to a different department I know has a lot to do with legal matters so makes me feel a little bit secure.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 10, 2019

    Everyone was very friendly and all information was explained thoroughly. If I had any questions, they had no problem answering it. My only complaint is how they stretched the process out but other than that, everything seemed to go smoothly.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 10, 2019

    Representatives made me feel rushed in completing process. Also felt judged/not important. This added to my anxiety. However Treasure ** very re-assuring/honest and patient. Couldnt have got through process without her. Treasure reminded me that she was available for questions in the future, she made herself available.

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    National Debt Relief
    Response from National Debt Relief

    Hi Felicia,

    Thank you for your review. We want to make sure every client feels that our program is right for them and we will take your comments into consideration. We love hearing about when one of our employees is able to connect with a client. We can assure you that our client success team is ready to help you with the rest of your journey through our program.

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    StaffProcessTransparency

    Reviewed Dec. 10, 2019

    Thank you for such an educational experience. Your team is EXTRAORDINARY! Tatiana **, the Debt Specialist who walked me through this whole process, was AWESOME! The credentials that were provided were also helpful with respect to what was expected from me going forward. This debt relief option is exactly what I've been looking for!

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    National Debt Relief
    Response from National Debt Relief

    Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 10, 2019

    Enjoyed the process. Started to helping me become debt free. Everyone has truly been helpful today. My stress level has been eradicated with the phone call to consumer affairs. This is a great thing helping people to regain self confidence. I appreciate this. Thanks again.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 10, 2019

    The representatives were professional and concise. The representatives were knowledgeable and provided thorough answers to all of our questions. The entire procedure was fully explained. All documents sent to our email were as promised and easily signed. The follow up telephone call occurred as promised and the second representative took extra time to explain the legal program offered.

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    National Debt Relief
    Response from National Debt Relief

    Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.

    Verified purchase
    Staff

    Reviewed Dec. 10, 2019

    My experience with NDR has been very very good. Angel ** and David gave me all the knowledge on how to get out of debt. They were very patient and courteous with me. It was a pleasure to speed with them. I would truly recommend NDR to all my family and friends. Thank you very much.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 10, 2019

    I had a great experience so far with everyone I've spoken to. They were helpful and explained every step of the process thoroughly to me and made sure I understood the program. I am very grateful for the debt relief help that they have provided me.

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    Verified purchase
    Staff

    Reviewed Dec. 10, 2019

    Warren was fantastic, caring, efficient. They aren't pressuring you into anything but giving solid recommendations based on your situation and how they can help you. They are really taking the wheel for me and taking a lot of stress I have away by helping me with my finances and coming up with a plan for how I can be debt free.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2019

    Response to my online inquiry was immediate. When talking to my designated credit counselor it felt like a weight was being lifted off my shoulders with every word. I felt that my situation was completely understood and that I was respected for making the decision to get out of debt. Everyone that I have spoken with at NDR has been professional, empathetic and courteous.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 10, 2019

    The team at National Debt Relief was very helpful in helping me achieved further financial independence. I appreciated all of the help through this scary process. I am looking forward to working with this company since they made it so easy for me to get started.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2019

    I had a great welcome phone call, which is boring and drab but she kept me attentive to the need to know information. And my experience with Erik was great, I let him know I was a veteran and he said thanks (which many do when it’s mentioned) but I felt the sincerity—-and for that I am so thankful.

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    National Debt Relief
    Response from National Debt Relief

    Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.

    Verified purchase
    Transparency

    Reviewed Dec. 10, 2019

    Was leery at first of what I wanted to do, but with the assistance of Diana it was explained in great detail to ease my mind. I am very hopeful that this program will get me out of debt and in good standing with creditors in the near future.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 10, 2019

    Daniel was great and so was the welcome call. Very helpful. It is a blessing that we can see our debts being resolved. It will be a tremendous relief to know that when we finish the program, we will be debt free.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 10, 2019

    The process was easy and all associates were extremely professional and informative. I was looking around for different companies and found that NDR was the best route for me to go. I would definitely recommend this company to my friends, family, and my co workers.

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    Verified purchase
    Staff

    Reviewed Dec. 10, 2019

    Bryce and his team were amazing! Very detailed and friendly, and helped every step of the way! I just started with them and I already feel successful in my move to be financially free! I highly recommend National Debt Relief! Thank You!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 10, 2019

    Satisfied after second call. It was explained to me in full. Both reps were helpful. Not sure I like it takes so long to pay off debts but I do understand how it works. This will certainly help my finances and put me on the way to debt free.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2019

    I was well taken care of and all question answered, Padro made sure he went over every detail with me so that I knew what I was signing. To be honest he surpassed my expectations and made me feel like I was part of something … sort of a belonging.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Dec. 10, 2019

    Parker was real knowable and answer our questions. He explain everything in details to where we could understand. I would recommend this company to other people because everything was explain to us and we completely understood what to expect if we done this.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 10, 2019

    I was at the end of my financial rope when James ** and Tameka saved my life! I'm so grateful to be approved for this program as I know it will help me get my finances straightened out and have a less stressful life. Thank you so much to everyone at National Debt Relief.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2019

    The representatives Erik and Brenda helped me feel like a success in taking the steps towards bettering my financial situations and my overall credit. There was no judgment whatsoever and they were both very informative. I am thrilled to begin this upwards journey into a life of good credit. Thank you so much to Erik and Brenda and to the National Debt Relief team!

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    National Debt Relief
    Response from National Debt Relief

    Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.

    Verified purchase
    StaffProcess

    Reviewed Dec. 9, 2019

    I've only just signed up but my experience so far has been pleasant. Each representative I've spoken with has been extremely helpful and thorough. They've been very patient with me asking many questions and took ample time going over every detail of the program with me. It's just the beginning but I'm hopeful that National is my way out of debt.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 9, 2019

    Both representatives were knowledgeable and made me feel at ease. They explained carefully and answered my questions thoughtfully. Roy ** and Michelle were the two people that I had the pleasure of dealing with. If everyone there is as good as these two, I feel very confident that I made the best decision for my financial future.

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    Sarah increased rating by 2 stars.
    StaffProcess
    After a positive interaction with National Debt Relief, Sarah increased their star rating.

    Original Review: Dec. 9, 2019

    I enrolled with NDR in September 2019 and have been following all instructions regarding not paying my creditors and instead paying monthly toward NDR. Before this I had not one late payment and now my credit rating has dropped more than 300 points in 3 months. I understand this is how NDR works, but now I'm 3 months in and noticing the numbers don't add up... I am going to be in this program waaaay longer than anticipated or represented. NDR may have helped others who are in arrears when starting the program, but I wasn't and definitely feel as though a mistake has been made by signing up with them before getting to the point of being in arrears.

    I made a concerned call to the NDR company today and spoke to rep. Michael **. He spoke to me as if my concerns were not valid and literally had nothing to offer to help me feel like enrolling with NDR was a positive or effective way to get out of debt. In time my opinion may change, but at this point I feel like I need to attempt to alert others who may be in a situation similar and looking for options. Beware!!! Unless you are already behind on payments... seek other options if you care about your credit rating at all. It's a long road back... and will take years before I am back to where I was.

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    National Debt Relief
    Response from National Debt Relief

    Hi Sarah,

    We are sorry to hear about your experience and wanted to thank you for sharing your concerns. Generally, most clients in our program don't see a settlement until the 3-6 month range, so you are still on track to graduate on time. We have escalated your account to one of our account managers and they should be reaching out to you shortly to review your account.

    Verified purchase
    StaffTransparency

    Reviewed Dec. 9, 2019

    Very pleased with everything. Tasha ** was extremely pleasant and helpful. I would recommend this company to anyone. Also Andrew ** was very pleasant and reviewed everything so we could understand it. Tasha also was very clear on what to expect and how things worked. Thank you for your help.

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    Customer ServiceStaff

    Reviewed Dec. 9, 2019

    Very helpful and kind. Well informed. Answered all my questions. Called back when we were discounted several times did not make me feel bad when I kept asking the same questions over and over. Helped make sure I had all emails correct.

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    National Debt Relief
    Response from National Debt Relief

    Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.

    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 9, 2019

    I felt like my client service representative was courteous, helpful, and sincere in his desire to help me. I appreciate his efforts on my behalf. He explained the details of the program thoroughly and clearly to me. Thank you very much.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 9, 2019

    They were very helpful. They had a lot information to make the process super smooth. They even made sure everything was accurate before continuing to the next step. Looking forward to getting rid of some of this stress. Thank you.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 9, 2019

    The person I talk was very helpful and explain the program to me very good. They are very professional and knowledge in what they do. Thumbs up to Isahias ** and Anthony **. I will recommend anyone to National Debt Relief. I just want to get out of debts. Happy Holiday to all.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 9, 2019

    Good to the point, very understanding, listen very well, explain the problem thoroughly, very nice clientele, very courteous. I will tell my friends if they ever ask me and refer them to your company and thank you guys very much.

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    Verified purchase
    Staff

    Reviewed Dec. 9, 2019

    Very informative and helpful, didn’t have to ask many questions in order to get what answers I needed. I would recommend NDR to anyone that needs the help that I needed. It is a major relief to know that I don’t have to stress anymore over small unpaid debt.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 9, 2019

    I am new to NDR, but so far my experience has been good. Rochanda was very helpful and kind as she walked me through the process. My options and the details of the program were explained to me and she (and the gentleman I spoke with for the Welcome Call) made sure I understood.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 9, 2019

    Enrollment process. National Debt Relief made this process as easy and painless as possible. I appreciate a light at the end of a long, dark embarrassing tunnel. Thank you NDR! My associate was very attentive and thorough. He answered every question that I had.

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    Verified purchase
    Process

    Reviewed Dec. 9, 2019

    They were very helpful in explaining in detail how the program works, and made me feel at ease about my financial situation and how they will help in any way to make this a smooth transition. And how not to let the creditors make me feel helpless. Thank you.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 9, 2019

    They are kind, helpful and non judgemental. I have actually already referred a friend to contact Paul as he was so helpful and friendly. He answered many of my questions before I even had a chance to ask them on the phone. I feel confident that if I have any questions during this process he will be right there to assist me.

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    National Debt Relief
    Response from National Debt Relief

    Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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