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National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews

    Our review standards

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    Page 125 Reviews 18375 - 18525
    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 27, 2019

    Lisa ** was excellent in explaining the program to me. Taylor, did my welcome call and explained things so I could understand them. Each of these ladies answered the questions I had. I was made to feel comfortable with the decision I have made to join this program and receive help from National Debt Relief. Thank you very much.

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    StaffProcessTransparency

    Reviewed Dec. 27, 2019

    I was walked through every step of this process. I feel such a huge relief from getting to work with such amazing people. This program took a frustrating and scary process and turned it into a rather enjoyable and relaxing experience!

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    Verified purchase
    Staff

    Reviewed Dec. 27, 2019

    My Experience with the debt and compliance counselors (Almas and Whitney) representing NDR were very polite, helpful and respectful in considering my needs and how best they could help me. I am very satisfied with the option they have chosen for me to aid in getting out of debt. I feel relief and am anxious to get started on a new path to peace of mind. Thank you NDR.

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    Staff

    Reviewed Dec. 27, 2019

    I made contact with this company to see, if they could help me get out of debt. The service I received was professional as well as informative. I am comfortable with the service I signed up for, and will share this experience with anyone I know in my same position.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 27, 2019

    Lashonna was very helpful in going over every last detail in my welcome call. Everyone that I have spoken to has been so nice and never rushed me or made me feel like I had to do anything. They reassured me that my debt would be taken care of and that I won't have to worry about being alone if my creditor decided to sue me. Wonderful service!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 26, 2019

    Both representatives I spoke to were both very nice, informative, and efficient. I called Alyssa back earlier than she expected and after leaving a message my phone call was returned very promptly. I would recommend this to anyone who happens to fall in the same circumstances I did.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 26, 2019

    The way they help me with my questions with the whole process was very professional and very polite. I really appreciate the time that they took explaining especially the parts with the legal fees of the program and where to go just in case if I have some other questions.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 26, 2019

    First of all before I called you I was very stressed out headache and all. Once I did call and talked to both of you a big relief. Very understanding to my issue and assure me that there is a program for me to take care of issues. Everything was explain clearly and if I had any questions to ask and I did and they answered all that I ask. Thank You so much for this program.

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    Transparency

    Reviewed Dec. 26, 2019

    Debt Consolidation. My experience so far with National Debt Relief has given me hope in my credit debt problems I'm facing and other Americans are going through. I explain to one of the customer creditors name Eli, my situation and he listened to me and pull my credit check and went over some numbers and walk me through the steps and what I needed to get started on my journey on being debt free. And I humble and hopeful to see where this journey will go and glad that I am taking a chance. Also, I like how they made sure numbers are accurate and papers electronically sign and was waiting on by another customer creditor name Wendy who also, set me up on my account.

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    Verified purchase
    Staff

    Reviewed Dec. 26, 2019

    All associates were very knowledgeable, helpful and courteous. I would recommend to a friend. I feel better knowing I can get my debt paid off sooner. I have phone numbers, emails and addresses to contact someone to help me with my account. I have access to my account online. I am comfortable with all the information I received. Thank you all.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 26, 2019

    Excellent service, friendly communication, and all questions answered. I was very skeptical at first but they put me at ease and explained everything thoroughly. I am sure they will resolve my debt and a big burden has been lifted. I hope to build a trusting relationship with staff and follow all they have planned.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 26, 2019

    Great friendly customer service And everyone is very informative. I was given many opportunities to ask questions and all my paperwork was gone over with me more than once and explained my program to me with a short term plan to become financially stable.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 26, 2019

    All my questions were answered. Everything was explained to me in detail. They advised me if I had any questions to call National Debt Relief program. Very understanding and professional. Would recommend this program to my family and friends if ever in a time of need.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Dec. 26, 2019

    I believe NDR is here for their customer, this has been a seamless process with thorough and easy communication. Detailed emails that were simplified upon tasking me with things to complete. I appreciate the support during this time seeking debt relief.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 26, 2019

    Alex was very understanding and knowledgeable. He showed compassion and did everything he could to help me through this difficult time. I hope you have more people like him at National Debt Relief. This is a great program and has given me hope for my financial future.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 26, 2019

    Very professional and were able to answer all my questions. They guide us all the way through the beginning process of application. They took their time and did not rush through the call. We were very satisfied with the help.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 24, 2019

    From the beginning my experience with National Debt Relief was great. The representative was understanding and very helpful. Explained everything throughout the whole process. They are quick to start the process. Best decision I’ve made to help me financially. I would highly recommend anyone in debt or financial struggle to call now and get started right away. You will not regret it.

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    Verified purchase
    Staff

    Reviewed Dec. 24, 2019

    Very pleasant, patient and pays attention to details people to work with and talk to yet very professional. I highly recommend anyone interested to do business with these folks. I spoke to at least four persons and each seemed to be as knowledgeable as the other. They rechecked many times to make sure information was current and much accuracy was used to insure my needs were met.

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    Verified purchase

    Reviewed Dec. 24, 2019

    Alright she talk too fast and could hardly follow what she was saying. Other than that it is a relief that we got in with National Debt Relief fund. We look forward to fix our debt that we are in. Mahalo

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    National Debt Relief
    Response from National Debt Relief
    Hi Cody,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Online & AppProcessTransparency

    Reviewed Dec. 24, 2019

    Explained everything thoroughly. I was very satisfied. I hope to gain a great experience from this program. I have been in debt for a while and I need the National Debt Relief program to help me. The portal website is a big help also.

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    Verified purchase
    Transparency

    Reviewed Dec. 24, 2019

    I am just getting started with the debt relief program, so really can't give much of a review right now. I will say they explained everything to me and if I had any questions, my questions were answered. I will be able to give a better review later on in the program. So far I have been impressed.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 24, 2019

    We worked directly with Jason ** and he was able to explain everything to us clearly. Our experience as a whole has been so smooth and very helpful. We have had such a weight lifted knowing that we are finally working towards becoming debt free. Thank you.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 23, 2019

    Very helpful and explained everything clearly. Made sure my sister received great monthly payments for her hardship. I would recommend to anyone going through a tough time with credit or loans to contact National Debt. My sister is so happy with a new start.

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    Verified purchase
    Staff

    Reviewed Dec. 23, 2019

    Would like to say thank to National Debt Relief to help me complete my application. I spoke to two agents. They were very nice. They went over all over everything with me to compete my application. It was awesome. Thank you.

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    Customer ServiceStaff

    Reviewed Dec. 23, 2019

    They did a great job on explaining and being very helpful! I'm glad that I called! They talked with respect and didn't feel like I was being looked down on because of my problems with debt. I would recommend this to anyone in need of getting out of debt.

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    Customer ServiceStaff

    Reviewed Dec. 23, 2019

    Everyone was very helpful and not judgmental. Both representatives I spoke to made me feel better about my situation. Everything was explained to me and my payment plan is easy to manage and if I ever need thing they are just a phone call away.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 23, 2019

    Everyone was very helpful and answered all questions in a clear and concise way. The forms that needed to be filled out were sent and taken care of quickly and clearly explained. They also explained the possibilities of what could happen.

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    Verified purchase
    Staff

    Reviewed Dec. 23, 2019

    I would recommend anyone that comes into a financial bind to contract this company! It has been easy to understand and everyone I have spoken with has been wonderful at assisting with any questions or concerns I may have had.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Dec. 23, 2019

    I called very nervous and not knowing what I was getting into but Isaac explained everything so well and walked me through every step. I was very impressed and recommend them to anyone looking to get help and get out of debt.

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    Verified purchase
    Staff

    Reviewed Dec. 23, 2019

    The service provided is quite literally a life-saver and the manner in which it is handled is nothing short of excellent. Every associate I spoke to was professional, concise, and courteous. I would recommend NDR to anyone going through a stressful debt situation.

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    Verified purchase

    Reviewed Dec. 22, 2019

    I was at the end of the road when a friend told me about National Debt. They came through with everything I could have imagined. I had gotten myself in debt to a point where there was no way out. They really made my Christmas holiday a happy one. Thank you for everything.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 22, 2019

    I was pleased with the professional service I received from Mr. Alex **. He did an excellent job of explaining the program and the process. He seemed compassionate about my situation and what I was trying to accomplish. Also, he was very patient in answering my questions.

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    Verified purchase
    Customer Service

    Reviewed Dec. 22, 2019

    Great customer service. I have to pay a lot of bills that were not really mine, being ripped off by fraudulent companies, and bogus fees that should be and probably are illegal. I started not to do it because I hate to see these companies get away with fraudulent activities. But in the interest of being debt free, I decided to go ahead and pay them and let God sort them out later. Andre made me see that not paying them just affects me and not the companies, so I opted to go ahead and let them get away with screwing me over and I will handle it a different way and try to get my money back legally where it won't affect my credit score.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 22, 2019

    Vanessa ** and the Representative that I spoke today, were both very helpful and have made this process easy. Vanessa, answered all my questions and responded to my phones and emails, quickly. I can now rest a easier knowing that I have applied for some assistants with managing my debt. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 21, 2019

    All of the customer service reps who assisted me were knowledgeable and helpful through the entire process. They informed me of everything I should look for in the coming months, and gave me all of the phones I need to provide any creditors, should I speak to them.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 21, 2019

    Mr. Issac ** was very patient and helped to alleviate my fears of committing to the program. He was very professional and informative. I was able to understand what the program offered, from my telephone contact with Mr. **. A few weeks later, I received the Client Success Kit and was able to confirm my notes with the information provided in the packet. I was able to use the "Start Here: Steps to Success" as a checklist to complete all the things I needed to complete. Thank you for helping me on the road to resolving my personal debt. I am so happy that I do not have to go the route of declaring bankruptcy. I am looking forward to working with you all and to the day when I am debt-free once again!

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 21, 2019

    Both persons that I spoke to and interviewed with were polite, friendly, knowledgeable, prompt and clear. They were good listeners and attentive. All queries were answered and explained accurately. The choice of functional options and adjustment availability to meet conveniently within a the situation was comforting and reasonable.

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    Verified purchase
    Transparency

    Reviewed Dec. 21, 2019

    My experience thus far has been very good. The service and explanation of what is about to happen was clear on concise...no fluff, just business. I love it. Thank you all. I will recommend to everyone that I know needs help with debt resolution.

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    Verified purchase
    Staff

    Reviewed Dec. 21, 2019

    We were quite satisfied with all the individuals we spoke with to set up our debt relief. Thanks to the company we hope to get out of debt. Everyone was very patient and did a great job of answering questions that we had.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 21, 2019

    Just started. So I'll come back later. They were very helpful and detailed on all of my concerns on how the program works and will help. Hopefully this will get me back on track to a better future and will help my credit score.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 21, 2019

    Everyone was knowledgeable and helpful in explaining all the process and steps to get started. I had questions and they were handled right away and answered promptly. I feel I made the right decision and will be helped out with comfort in mind.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 21, 2019

    I was nervous and embarrassed of my situation, so when I was referred to NDR, I was very hesitant. The first call was amazing! I spoke with Andre **, who immediately made me feel welcome, and assured. He was so patient with me, and I know I was a bit annoying with my questions. I soon followed up with Jamie in the Welcome Call dept, and she was so nice! We had a few chuckles, and it was like we were long lost friends. They both made me realize that this company really does care about their customers, and will go the extra mile! I was called family several times by both, in our conversations. I am only just starting this “journey”, but I know that I am in the best hands possible! Even though I’m still embarrassed at my financial situation, I know that I have the best people in my corner with me! I wish there were more companies out there, that were like NDR! Thanks to you all!!

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    Verified purchase
    StaffProcess

    Reviewed Dec. 21, 2019

    They were very helpful and knew their jobs. The young lady was fast with get me processed in the program. And the young man did a great job as well with the welcome package. They gave me all the information I needed to be successful in the program. Thank you!!

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 20, 2019

    Updated on 01/10/2021: I really appreciate everything that they do for me because it's really, really helpful. Now, my finances are organized so everything looks better than the beginning. Everything is about the trust. I looked at two other companies before choosing National Debt Relief. But I received emails or excessive calls or too much pressure from the other companies. They didn't give me a time to read the document. After a year of working with National Debt Relief, my credit score is little by little better. Now I know how to manage my money better.

    I pay every month to National Debt Relief and it's just one payment, so that's really good. When we were working on the payment amount, National Debt Relief always said, "Okay, that amount is good for you? If not, we can modify or we can extend to more months or less months." They let what you prefer, so it's really good. So far, everything is good and much easier each month because I know that I have the money in the account and I don't have to be worried about all the other payment.

    Original Review: It was beneficial I start the program, and everything looks bright so far. Excellent communication and explanation of the times needed. They have a system online that allows seeing the progress, and they prepare me for future events about creditors.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2019

    My friend referred me to your website as he just joined recently. He was very pleased and was happy to share this life changing support. Everyone I spoke with was polite and very informative. The wait times were impressively quick, and the electronic phone services were easy to navigate. Overall I had a wonderful experience and would definitely recommend NDR to my family or friends in need of assistance.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 20, 2019

    The customer service rep who helped me was very kind and made sure he explained everything in detail. I felt as though this company really cares for me as an individual and wants to ensure my success in the program. I look forward to seeing how the next few months go.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 20, 2019

    Travis and Jamie were so helpful! I had a lot of questions, and they were all answered thoroughly by Travis. I ended the call feeling much better than I did when I answered the call. I am excited, and relieved, to be able to work with National Debt Relief, and without Travis and Jamie, I would be terrified.

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    Verified purchase
    Staff

    Reviewed Dec. 20, 2019

    In a very short time, I was able to set up my plan to retire debt that I thought was hopeless. Both individuals with which I spoke were professional, patient and kind. Looking forward to being debt free in under 4 years.

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    Verified purchase

    Reviewed Dec. 20, 2019

    They were quick and helpful. I was panicking with a new baby and not knowing how I was going to keep up on my payments. I now feel like I can breathe again knowing I will be out of credit card debt in a few years!

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    StaffTransparency

    Reviewed Dec. 20, 2019

    My experience thus far has been conducted in a very professional and courteous manner! I’m very pleased and satisfied with the detail and level of explanations for each of my questions! I appreciate their services and looking for a good relationship for the new year!

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    StaffTransparency

    Reviewed Dec. 20, 2019

    They explained everything to me so I understand. Very pleased with the handling of the professional of them. It was nice and I was comfortable. I would recommend them to other people that needed help. I am very grateful. I am excited to go on with new life with my new husband.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2019

    Superb experience with Timothy and welcome call representative! Thank you both so much! I look forward to working with the National Debt Relief team, as well as improving my financial life. The team outlined everything in terms I easily understood. They were very helpful in answering any questions I had.

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    Customer ServiceStaffProcess

    Reviewed Dec. 20, 2019

    Jay ** assisted me with my welcome call for the program. He was very informative and patient with all of the questions that I had to ask. This process is definitely very complicated with lots of information to be relayed, and Jay made it a painless process!

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    Staff

    Reviewed Dec. 20, 2019

    Almost everyone I know would be surprised that I filed for debt relief. It was a VERY difficult step, as I pride myself in making timely payments for my obligations. Yet those payments are drowning me. My debt is drowning me. Thanks to NDR, I can see a glimmer of hope to get my head above water in just 2.5 years. Owen at NDR was very kind and patient, and seemed to have my best interest at heart.

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    Process

    Reviewed Dec. 20, 2019

    I hope this avenue is the light at the end of a tunnel. So far, I am pleased with the decision that I made. In the longer run, I hope it was the correct decision. The BBB had positive reviews. Through this process, I hope I will be just as pleased with the service this company has to offer.

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    StaffTransparency

    Reviewed Dec. 20, 2019

    The representatives were very thorough in completing and reviewing my application. And explained step by step what is required of me and debt relief. It took me time to accept the fact that I needed help with my situation. I had heard about assistance with credit card but never thought I would have to take advantage of it myself.

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    PriceProcess

    Reviewed Dec. 20, 2019

    I would recommend National Debt Relief to ANYONE who is having problems with debt like I was experiencing! They are easy to work with with a very affordable monthly payment! I was on the verge of filling bankruptcy until I talked to N.D.R. And it didn’t take long for me to decide this program was my best option with no long term effects!

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    Staff

    Reviewed Dec. 20, 2019

    So far everyone I talked to had been polite and helpful. I would recommend to others to check into your service. This is a difficult decision for someone my age but you've help to relieve pressure. Hopefully, everything forward will be easy.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 20, 2019

    Had great experience with the employees at National Debt Relief. Real knowledgeable and made sure I understood everything before moving forward. I'm very happy I decided to call National Debt Relief today. I will tell all of my friends about the company because it really works.

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    Verified purchase

    Reviewed Dec. 20, 2019

    I was with a company that was shut down by the federal trade commission. Talking with Andrew put me at ease and was able to help me get a plan started. I am relieved to know that my finances are getting back on track. Thank you.

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    Verified purchase
    Staff

    Reviewed Dec. 20, 2019

    If you're going through a hardship and need help, contact National Debt Relief, Michelle was very easy to talk to and she made understanding everything very easy. I highly recommend their service to anyone in need of debt relief.

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    Verified purchase
    Staff

    Reviewed Dec. 20, 2019

    Everything was fairly simple and easy. People were courteous knowledgeable and very helpful, I appreciate the help from National Debt Relief. Unfortunately 2019 was not a good year for me leaving me in difficult situation. I'm looking Forward to the year 2020.

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    StaffTransparency

    Reviewed Dec. 19, 2019

    From the beginning to the end, we felt very assured. Our rep helped us understand everything clearly and very transparent with us. They take you step by step, all the way. Explain things thoroughly and all our questions were answered even before we asked!

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    Customer ServiceStaff

    Reviewed Dec. 19, 2019

    Thank you so much for help me get me finance in order. It's going to help me get out of debt so fast. Thank you so much. I recommend anybody and that to call everybody I talked to are so helpful and made the process much easier.

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    Staff

    Reviewed Dec. 19, 2019

    Naya is an asset to your company. She is professional and to the point. A pleasure doing business with her! She provided all of the answers to my questions. She informed me of the payment timetable and amount. Would return if needed.

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    Staff

    Reviewed Dec. 19, 2019

    I did not ever feel that I was being put down for having debt. Everyone was very helpful and answered my questions to my satisfaction. Bruno and Natalie were very easy to talk to and deal with. I would recommend this service to anyone in need.

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    Staff

    Reviewed Dec. 19, 2019

    All answers were answered and I feel as if everything is going to work out for the better. The representatives were very friendly and helpful. I would highly recommend them to anyone who is going through the same situation and was looking for help.

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    Customer ServiceProcess

    Reviewed Dec. 19, 2019

    What a smooth process this was in a time of need! Gary ** was awesome to get the ball rolling and complete the process. The welcome call with Donnetta was awesome as well. Thank you both for everything. I would recommend this program to everyone that becomes over their head in debt. I was laid off after 8 years at one company, then the next company closed after 4 years of service, after a buy out by another company. You are a lifesaver for me and again thank you very much!!!

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    StaffProcess

    Reviewed Dec. 19, 2019

    Asking for help when it comes to financial problems is a huge hit on a person's self-confidence. However, I felt like the people I talked to at National Debt Relief never treated us poorly because of the situation we had gotten into. I really appreciate how kind everyone was when we were deciding what route to take to financial freedom and how helpful they have been since we have started the process. I feel like we can trust them to do what is best for us and our family to help us get out of debt quickly.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 19, 2019

    I just got started but my experience so far with National Debt Relief has been very good. Everyone was very helpful and made sure to explain and answer all my questions. I hope that everything can be solved and goes well. But I trust that it will be done!

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    Customer ServiceStaff

    Reviewed Dec. 19, 2019

    Speedy, helpful and very understanding And great attitude, caring and very respectful. Speedy call backs. Emails prompt. Very experienced. Thank you oh so much for a company to help people like me. That find theirselves in hardships. Thank you.

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    StaffProcess

    Reviewed Dec. 19, 2019

    I had a great experience with Anna. She was very nice and educated in her role. Thank you for making this process so easy. I can't wait to get of debt. I look forward to the future, thanks again National Debt Relief.

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    Verified purchase
    Staff

    Reviewed Dec. 19, 2019

    I have just made my first step by contacting National Debt Relief. I have only spoken with 2 representatives (Darius and Jay) to get me started and so far I am very impressed by their professionalism and willing to get me through this! I am feeling better and less stressed about my situation knowing I’ve made this step!!

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    Verified purchase

    Reviewed Dec. 19, 2019

    My experience with NDR was very refreshing knowing that my debt will be cleared in 2 years. All personnel involved were a delight to deal with. I was very pleased on how my profile was handled and how NDR made you feel important.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 19, 2019

    Our NDR representative was thorough, knowledgeable about the program, and reassuring at the initial communication. We felt relief after the first conversation. Customer service is above standard, and the extent of the program is a perfect solution for us. All of the staff we have been in contact with were genuinely friendly and helpful.

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    Verified purchase
    Customer Service

    Reviewed Dec. 19, 2019

    Great customer service. I have been stressed out about my debt for so long and my only regret about getting started with NDR is that I didn’t do it much sooner! I work in customer service as well and this is how you do it!!!

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    Customer ServiceTransparency

    Reviewed Dec. 19, 2019

    Taj was great. Answered all of my questions and this will make a huge difference in my life. I appreciate the great communication from the company! There seemed to be no rush and I was able to sit and think things through with my wife.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 19, 2019

    Everyone was more than willing to answer any questions I may have had. No one left me in the dark with as what to expect from here on out. I was very pleased with the timely manner in which everything was dealt with.

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    Customer Service

    Reviewed Dec. 19, 2019

    We had an agreement in place to settle an account, we verified the agreement but National Debt never paid the agreement. After we contacted them numerous times we had a supervisor who was “going to look into it and get back to us the next day”. A month after the supervisor was supposedly going to call the next day they reached a settlement agreement for $500 more than the original agreement and it only took them 4 extra months. There is nothing we can do because we signed up for a loan with their lending partner and would have to pay back everything if we cancel. Customer service here was very poor.

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    National Debt Relief
    Response from National Debt Relief
    Hello Michael,
    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen.
    Unfortunately based on the information provided we are unable to locate you in our system.

    Please contact us directly at 888-660-7427, thank you.

    Verified purchase
    StaffProcess

    Reviewed Dec. 19, 2019

    Both people I spoke with were very thorough in explaining the program. I’ve fallen on some hard times with my debt and this is going to help me manage it. I’m finding that this will be the best alternative to bankruptcy. I will definitely recommend in the future.

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    Transparency

    Reviewed Dec. 19, 2019

    I felt as National Debt Relief had my best interests in mind as they walked me through step by step of ALL of my different options that are available to me separate from National debt relief. And made completely clear this processes. Thank you national debt relief.

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    StaffTransparency

    Reviewed Dec. 19, 2019

    They both were very helpful and attentive to my needs. They both explained very well all the steps that are going to happen. I will highly recommend you guys to friends and family. I am positive I took the correct steps and talked to the correct people.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2019

    Great customer service with all the staff I had the chance to speak to. They answer all my questions with the same attitude and they make me feel secure. I will recommend the company to my friends and family.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2019

    It was great service and I'm looking forward to see what the future brings. Customer service was very friendly and very caring. Worked out great. My account person Sam did a great job explaining everything in detail. My welcome call was also great. The caller related to me and was very caring and a great overall person.

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    Staff

    Reviewed Dec. 19, 2019

    Admitting that we were mishandling our money was embarrassing, but a necessary first step that compelled us to call National Debt Relief. Their friendly, informative, helpful staff helped us breathe a little easier today, and showed us a light at the end of our debt-filled tunnel. We've only just begun, but I'm optimistic we will be able to pay off our debt earlier than predicted now that we have help.

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    Verified purchase

    Reviewed Dec. 19, 2019

    From beginning to the end I had a very positive experience. This inquiry was a day before I was to have a consultation with a bankruptcy attorney.. I was becoming overwhelmed by debt. I would encourage others to try this if you are thinking of filing bankruptcy.. Let that be your last resort.

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    StaffTransparency

    Reviewed Dec. 19, 2019

    Very professional, sincere employees. Welcome employee, Nancy, would pause to ask if I had questions. Eddie ** was also very in getting me started. Both employees with whom I spoke very very knowledgeable about National Debt Relief and explained everything clearly. I would recommend this company to my friends.

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    Staff

    Reviewed Dec. 19, 2019

    I was extremely satisfied with both agents I spoke to. They were professional and patient with me. I understood what they were saying and they were very helpful. I would definitely recommend this service to friends or family who might need it.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 19, 2019

    During our enrollment call, Michael was extremely patient and friendly. He made us feel like we were part of a team and that this goal of ours was reasonable and attainable. Mickey handled our welcome call and was thorough and very knowledgeable. She explained everything in depth and was very sweet.

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    Staff

    Reviewed Dec. 19, 2019

    Fantastic service from Steven and the lovely lady who did the welcome talk. Thank you guys! We can’t wait to get everything started. It’s very nice to not have to go through and not have to deal with automated responses.

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    Verified purchase

    Reviewed Dec. 19, 2019

    Well informed about my options and recommended with the best option for us in our situation without filing for bankruptcy. The total savings in the time it will take to pay off or debt was astronomical. Compared to what we were going to pay if we did utter on or own. Thank you for information to help us make our decision to use National Debt Relief.

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    StaffProcessTransparency

    Reviewed Dec. 19, 2019

    Sam and Robbie were very professional. They explained the process thoroughly, and were very easy to work with. Almost all forms were electronic, which made the process that much easier. I look forward to working with this company for the next 4 yrs or so.

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    Verified purchase
    PriceStaffProcessTransparency

    Reviewed Dec. 19, 2019

    I was drowning in debt, stressed about my financial well-being. Called National Debt Relief and spoke with Rashad **. He was knowledgeable and super friendly. He answered all my questions and explained the program and how it works. After registering with the program I felt almost immediate relief and felt like I was going to be financially okay for the first time in a long time. I truly feel like National Debt Relief has my back and my best interest in mind. I highly recommend National Debt Relief. Thank you!

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    Staff

    Reviewed Dec. 19, 2019

    My experience was great and they have great help! They did a good job explaining to me what I needed to do and how to do it. Hopefully in 3 years I can become debt free and not have to pay any more bills.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 19, 2019

    So far so good. A little nervous about the process but the team has been very reassuring and seems to really be there for me. I look forward to end and hope that everything can go smoothly. The extra legal assurance helped a lot too.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 19, 2019

    I must say at first I had my doubts about the program being able to assist me with my debt, but after talking with Seth ** and Jay ** they convinced me making me a believer and able to sleep at night. Both were very professional and knowledgeable about the program and provided all the answers. I'm a retiree from AT&T and have already notified several peers about the program. So thank you Jay and Seth.

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    StaffTransparency

    Reviewed Dec. 19, 2019

    The first person I spoke with made me feel relaxed and confident. He took his time to explained everything to me. I was so ashamed to talk about this debts and my personal problem which lead to all these. I AM LOOKING FORWARD TO ACHIEVE MY GOAL.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 18, 2019

    Everyone who I spoke to on the phone was very nice. They were very thorough with every explanation that I was given and allowed me time to ask questions. All of my questions were properly answered and the gentleman that was assisting was very understanding of my questions.

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    Staff

    Reviewed Dec. 18, 2019

    Everyone was so helpful and thorough, it really made me feel better about getting back on track. I am so thankful for their time and patience. I will definitely recommend this service to my family and friends in the future.

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    Customer Service

    Reviewed Dec. 18, 2019

    Great customer service. So far I have had a great experience. I am looking forward to seeing how this works out. This I hope will be a way that I can get past the trouble with my credit and be able to move on.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Dec. 18, 2019

    I am extremely nervous about this experience and hope that I will succeed with this program. I have no late payments listed on my credit report which I am extremely proud of, unfortunately I am told that to get the program to work, I must become delinquent, this is obviously the scary part, but my hope is that you will pull me through this tough time. It has been very difficult to keep up with the many creditors I have that call me the day after payments are due 3x daily until the payment is made.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2019

    Everyone I have spoken with has been very friendly and professional. I would recommend to a friend. I have been struggling with doing this as it is not easy and your associates have made the transaction easy. Thank you for all your help.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 18, 2019

    Nilsa walked me through everything with such kindness and professionalism. She nurtured me and supported me without any judgement in her voice. Anna was also lovely to work with in setting up the account. I'm on my way to being debt free and I am so grateful to your team!

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    Staff

    Reviewed Dec. 18, 2019

    Both Rochanda and Jordan were incredibly respectful and helpful during the enrollment and verification process. We are looking forward to working with this company to resolve our debt in a far shorter amount of time than we were able to on our own.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 18, 2019

    The process was quick and easy. Staff was knowledgeable and very willing to answer questions. I'm looking forward to see how this process works out. Should be much better than actually having to file for a bankruptcy. Time will tell if I made the correct decision.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2019

    All of your rep were very helpful, not only that, explaining detail on their contracts. They all gave me their names and inspite I asked some repeat question or ask again yet they still be so patient with me, (That is important part).

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 18, 2019

    Although it is a lengthy process, Drew made things clear and simple. She made me feel comfortable in continuing the process. There are many factors I wasn't completely understanding and do not fully comprehend, I feel okay moving forward. The second lady I spoke with over the phone was barely understandable. She was polite and informative but my old ears found it difficult not to ask her to repeat herself several times. All in all I'm comfortable with moving forward.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 18, 2019

    Everything was explained very thoroughly. All my questions were answered and information for contacting Debt Relief was given. Professional people assisted me and were very thoughtful in dealing with my situation. They were courteous and always made sure I understood what they were discussing at any given time.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 18, 2019

    Both people that I spoke Very helpful and friendly. They were both Willing to explain each section in great detail even after it was explained to me before. Company is dedicated to helping people get back on track with financial struggles to change lives.

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    Verified purchase

    Reviewed Dec. 18, 2019

    My experience was wonderful. A little lengthy but worth the time and patience. I appreciate the help and detail given to me regarding my issue. It was very insightful and a true relief on my end. I'd recommend this company 100% based on the service I received.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Dec. 18, 2019

    Was help very well by the consultants at National Debt Relief. I was nervous when I first made the phone all but they made me very good after they explain the program. So we continue on. Am feeling good so far and hope it works for me.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 18, 2019

    They make you feel that you're not alone, and life happens, good people fall, and they help you pick up the pieces, and move forward and work with you through the whole process. They as so transparent, you see where your money goes, and can track the progress to become debt free!

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2019

    So far great company. Very knowledgeable and explains everything in great detail. Wanted to say thank you to James for making the sign up process very easy. Still a little nervous but I know I’m in great hands with National Debt Relief. Looking forward to working with them and getting my debt resolved.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 18, 2019

    I didn't know what would happen when I called but Ms. ** was amazing and helped me understand that I can be debt free. She gave me my peace back. I felt like I was going to drown. She went over my debt. How much I would pay a month and that I can pay bi-weekly. I am excited to get my credit back on track. I understand that it will take time but I can do it. Thank you!

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    Staff

    Reviewed Dec. 18, 2019

    After swimming in debt and delinquent I saw no way out and after a strong reference I called your team and was walked through your program. I'm very pleased with the staff, their kindness and understanding. You have all made this transition for me a lot less painful.

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    StaffProcessTransparency

    Reviewed Dec. 18, 2019

    This is a great program and have some amazing personnel who explain everything to you and are willing to help you with whatever you need making it easy for you and feel safe at the same time. I would definitely recommend it.

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    Transparency

    Reviewed Dec. 18, 2019

    Overall setting up the service was fairly easy and great explained. Now, let’s see how good it will go on settling my debt. I cannot wait to see the experience they give me on settling my debt. I think it will all be good.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Dec. 18, 2019

    Great Customer Service and they are fast to answer all your concerns. I'm very excited to begin my debt relief program as soon as possible. Will definitely recommend this program to anyone with the same problem as me. This is my last resort for building a better future for myself. I was able to find this program through a coworker. Thank you.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 18, 2019

    Great experience from the beginning to the end. Franklin ** and client success team and lady who did my welcome call. All were very good. They were very thorough, spoke clearly, explained everything extremely well. I ready to become debt free.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 17, 2019

    I started this process with a lot of concern and apprehension. I was pleasantly surprised at the time and effort Menes gave to me during the process of signing up for the service with National Debt Relief. I feel comfortable now that my needs will be met and that my debt will be resolved. I am thankful that I had a caring representative that never made me feel rushed. Thank you.

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    ProcessTransparency

    Reviewed Dec. 17, 2019

    I was a little hesitant to get involved in this program but in the end, it was a great solution to an overwhelming situation. Everyone I spoke to was friendly, patient, clear and willing to explain and listen to all my questions. No wonder it is the number 1 debt resolution program in the country!

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 17, 2019

    My customer service representative was very helpful and friendly. She answered my questions and let me know that someone would be available to me if I ever did have questions. She explained how the program works and was very nice.

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    StaffProcess

    Reviewed Dec. 17, 2019

    Both representatives were amazing!!!! Steven was so helpful and made the process easy! Great team! Thank you for making me feel like I can do this and accomplish my financial goals! I look forward to being debt free!! Cheers to 2020!

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 17, 2019

    Excellent. Hogan ** answered all or questions, very professional. We are very comfortable enrolling in this program. I thought our only possibility was bankruptcy which I really didn’t want to do. Kamilla ** did the welcome call. Also very well done and thorough. Thanks very much.

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    Verified purchase
    Staff

    Reviewed Dec. 17, 2019

    Every one I talked with was very helpful and had answered all my questions. I like how thorough they were and the detailed information they had given me about my debt relief. All agents were nice and well spoken and they were all attentive to my needs with my questions. There was nothing I could recommend for additional help.

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    Staff

    Reviewed Dec. 17, 2019

    Easy enrollment, friendly & helpful associates. Tried this before with another company and it failed miserably. My state brought class action suit and won, so luckily I got back all my money but left me with a worse credit rating and little trust in these types of companies. However with NDR I'm hopeful for a positive outcome.

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    Verified purchase
    Staff

    Reviewed Dec. 17, 2019

    All members of Jeff's team were courteous and very professional. We are encouraged to complete the exercise as quickly as possible. I would recommend this process to anyone and be willing to send or give a testimonial. Mary and I look forward to being debt free and we look forward to restoring our credit scores.

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    StaffProcessTransparency

    Reviewed Dec. 17, 2019

    Both of the people I spoke with were courteous and helpful. With their help, I was able to get through the process with a minimum of confusion on my part. I very much appreciate the time they both took to explain things to me, as I am not what anyone would call intelligent.

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    StaffTransparency

    Reviewed Dec. 17, 2019

    I want to thank Justin and the other lady. I'm sorry I've forgotten her name. I feel they explained all fields to me. I'm thankful for them and company. In helping me to become debt free. God bless. Thank you.

    Billie

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    Customer ServiceStaff

    Reviewed Dec. 17, 2019

    Tyler was very professional, knowledgeable and honest. He addressed all my concerns briefly, accurately and patiently. Tara on the welcome call not only had a script she followed, but she was not upset when I asked questions. Everyone made me feel welcome and that my business was not only good for National, but also for me!

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 17, 2019

    The information that I obtain from National Debt Relief was very clear and to the point. The Information that I received from Melissa ** was very knowledgeable. She did an excellent job in explaining the situation which I was going through and how everything will be resolved.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 17, 2019

    I have just enrolled in National Debt Relief program. I have had a good experience with all that I have talked to. Ameen is my representative and was very knowledgeable and walked me thru the process. Thank you! I hope to become debt free with your company and stay that way. Life is hard sometimes and I just went through some tough times. I believe your company will assist me in making better choices in the future. Again thank you for your help.

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    Customer ServiceStaff

    Reviewed Dec. 17, 2019

    They were very helpful and they took the time to answer any of my questions and they went over all the information with me page by page and I tell anyone to get a hold of debt relief if they need help.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 17, 2019

    Mr. Andrew ** and the young lady talking with me from Client success Team did a prompt and excellent customer service, offering detailed explanations of the process, answering all my questions and processing the same day my application. Thank you.

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    Verified purchase

    Reviewed Dec. 17, 2019

    Very good device, I haven’t had to be on hold very long yet. I hope the excellent service continues. Owen was very respectful of my time and got through everything without taking up too much of my time while at work.

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    StaffProcessTransparency

    Reviewed Dec. 17, 2019

    I am just starting the program, so I do not have a great experience on it, but until now, I feel secure and with all the information I need to the next step. The specialist with I have talk have been professionals and great, and able to explain me everything I needed, with patience and attention. Thank you for your help!

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    Verified purchase

    Reviewed Dec. 17, 2019

    Very good. Sometimes make me feel a little nervous because I feel like you guys want me to say thing to record my information and use for fraud. Other than that I do like how he went very clearly paragraph by paragraph.

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    Staff

    Reviewed Dec. 17, 2019

    Very very helpful. Very very pleasant, friendly, and very patient and understanding. I love you folks. Very easy to talk to. Thank you so much for helping me out. I am so very happy that somebody will work with me. That is so grateful. Happy holidays.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 17, 2019

    I was a little nervous at first to even call NDR but I took the plunge and thankful I did. From the first call I received, the young lady I spoke with was very thorough, answered all of my questions, and walked me through step by step. It was painless, very efficient, and the savings in the long run will be so well worth the time spent on the phone during the process.

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    StaffProcessTransparency

    Reviewed Dec. 17, 2019

    We were received and explained very well, Mark ** was very gracious in his understanding of our situation. He didn't rush through the process nor did he push us into something we did not understand, we are very likely to refer others to your company and feel we obtained the best possible help we could receive. Thank you so much for helping us be blessed.

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    Staff

    Reviewed Dec. 17, 2019

    I worked with Anthony ** who was very professional and knowledgeable about the services provided to me. He was very caring to get me the right service. I appreciated his hard work. Thanks Anthony I hope you have a wonderful Christmas and a very blessed New Year.

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    StaffTransparency

    Reviewed Dec. 17, 2019

    I had Ed and he was EXTREMELY helpful. I wouldn't of wanted anyone else helping me. He explained everything to me. Especially when I was really unsure about some things and wanted to be proved wrong. He was there and had me see it with my own eyes. So thankful that I had him!

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    Customer ServiceStaff

    Reviewed Dec. 17, 2019

    First impressions are very important in almost every part of life, with that being said Timothy ** made sure I felt good about my decision before he made me a believer in this debt relief program! Smooth sailing all the way thru the welcome call agent. They were both great at communicating and detailing the agreement. :)

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    Customer ServiceStaffProcess

    Reviewed Dec. 17, 2019

    Great experience and they took their time with details answering all my questions, I’m really looking forward to finish my program with success. A friend of mine recommended their service after being a successful customer eight years ago and she highly recommend their services.

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    Customer ServiceStaffProcess

    Reviewed Dec. 17, 2019

    Tee ** and Tameka were very helpful and answered everything in this process. Very easy to understand and set up. I never felt alone in the since I started the call and that is all I have been looking for.

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    StaffProcess

    Reviewed Dec. 17, 2019

    Rep was very professional and helpful. I'm glad I chose this program to help relieve my debt! Thank You very much through this process and hard times that I fell upon. Although not thrilled as it shows I cannot pay debt on my own, but it shows I'm at least trying to be responsible to still pay it back.

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    StaffProcessTransparency

    Reviewed Dec. 16, 2019

    Everyone was really nice. But maybe read all documents a little slower so we can understand things a little more clear. I’m looking forward to getting debt free so I can live life completely comfortable again: I’m looking forward to being debt free sooner than later! Thanks to all who have helped through this process.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 16, 2019

    I had a great experience. It was well explained and very easy. I was left with a feeling of security and ease. Dwayne ** was very understanding and made everything simple. I would definitely recommend this program to others. My welcome call was very reassuring. Thank you.

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    Customer ServiceStaffProcess

    Reviewed Dec. 16, 2019

    I wanted to leave a review for Marcus and the lady I spoke with for the welcome call. Both were extremely professional, personable, and made me feel at ease with this process. I have been speaking with Marcus for a few weeks now and he is wonderful. My work schedule makes it difficult for me to answer my phone and he was always extremely patient with me. I would highly recommend this NDR to anyone who might need to get back in control of their finances.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 16, 2019

    So far my experience with NDR has been great. My Welcome Call with Kyra ** lasted exactly as I was told, 20 minutes. She was very pleasant, professional, clear and concise, and very informative. It was a pleasant experience. I would highly recommend NDR to anyone who asks me about debt repair companies!

    Susan

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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