National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed April 30, 2019
So far the experience has been good and they have been very helpful with all the questions and concerns I have had. Hope to get to feel relief soon. Looking forward to becoming debt free with the help from a great support team.
Reviewed April 30, 2019
She explained everything that was going to happen through the program very well. Was very nice and helpful. She went over what I needed to do to make sure that I am successful. She answered every question that I had.
Reviewed April 30, 2019
I felt the process was relatively easy but thorough as it should be. I had every confidence in everyone I talked to. I Look forward to working with NDR to settle our debt. Both of the people I talked to were very reassuring. I would recommend anyone to contact NDR if they find themselves in hardship.
Reviewed April 30, 2019
Me and My wife needed help consolidating our debt, and we were not getting anywhere. Banks were no help, could not get a loan, too much debt not enough income. So I called National Debt Relief, and they offered to help. Eddie and Stephen were amazing on helping with our new journey of becoming debt free.
Reviewed April 30, 2019
Very kind and understanding and felt like I was in good hands. Took care of all my needs and walked my wife and myself though all steps of the process. I can actually see the light at the end of the tunnel now.
Reviewed April 30, 2019
I was having concerns with my personal credit cards and I did some research. I saw that National Debt Relief was the top company that helps with big amounts of debt so, I decided to use their services. At first, I wasn’t willing to use NDR's accounts where they hold the money because they have a $10 fee that they charge monthly. I wanted to use my own account. I believe that there shouldn’t be any fees for those kinds of accounts. It just makes no sense. A fee shouldn't be charged to people who are already going through financial problems. You’re trying to get these people paid and to get the headache out of the way.
The representative I spoke to wasn't friendly and wasn't willing to help at first. I then asked for a manager and felt better about the interaction. The guy did not want to move forward and help me out because of that but I changed my mind and said that would use their account even they charge that $10 monthly fee. They were very straightforward, walked me through and made me understand the process. They worked towards consolidating the three accounts that I have, as well as working with the creditors to get them paid. Then, if there were any changes, they tried to communicate with me as much as they could and they were very flexible. Since things are changing with my mortgage due to me losing my job, I’m paying a little bit more now. I have to give National Debt Relief a call to see if they could change my payment plan and look at my monthly payment.
Working with National Debt Relief has given me a bit of peace of mind. Not having to deal with the creditors personally definitely helps out and that has helped me sleep at night. Also, they give you the opportunity to have an attorney work on your behalf in the event of any litigation that comes up with regards to your debt. Their attorneys work and support you. I understand how there are fees for that and I don't mind paying them.
Reviewed April 30, 2019
I considered another company and it was kinda the same thing but National Debt Relief was a little cheaper. The enrollment process was easy. They did everything and they made me know how much I needed to pay. They told me about the timeframe and they've been on point. I've been with them for about seven months now. I have six accounts and they already took care of three so it's more than halfway through.
The team at National Debt Relief is informative and they return my calls. I got no complaints. Everybody I call is pretty much on it and it doesn’t take them long. They make the payment plan worth my while because they know it is like a hardship so they take that into consideration. It will make you do what you can do but you gotta let them know two weeks in advance that you are gonna have a situation or you are not gonna be able to make the payments. I do mine like that so they can push it back to the end of the payment. I already recommended National Debt Relief to a couple of people.
Reviewed April 30, 2019
I went through a bad divorce and for three years, I worked to build my struggling credit. It got up 100 points, but it was stagnant. Then, I lost my job and that was really gonna erase everything that I worked for. So after doing some research, I reached out to National Debt Relief. I had some friends that used them as well as other companies and the ones who worked with NDR had a good experience. Also, when going into a debt relief program, one’s credit drops before it picks back up but at the end of it, NDR offers the 90-day program where they help rebuild people’s credit. The reviews said that it did help people in the long run. So, I decided to sign up with them as well. They took all of the debts and they're working out payment arrangements on my behalf. I'm paying them one flat rate fee and they're settling the debts for me. That way, I just deal with them and they deal with everybody else.
Originally, it was just me. Then, we decided that my husband and I would both do it because my income affected both his debt, my debt, and our combined debt. NDR was able to work with us on which ones we chose and which ones we could still handle financially and that was super helpful. Our rep changed our contracts for us - took some debts off and added some different ones. They are really good at explaining what something means or what we're gonna save and any time we've had questions and needed to call them, they've always been super helpful. We're doing a three-year plan and our goal is to be out of it in a year and a half, which gives us about 14 more months.
The program really worked in our favor. NDR negotiated payment arrangements for two of our biggest accounts early on and for good amounts. We're also happy with the rates that we got. We have a payment of a couple thousand dollars coming up and there are three more accounts that they would be able to settle from that one payment. We're paying NDR a fee, but for what we're saving, it's almost like it's what we would've spent anyways. Plus, the collection calls stop, so that's less stress on me.
Reviewed April 29, 2019
I was surprised by how easy the employees made this process. They went over all the steps slowly, and make sure to ask if I had any questions while we were filling out the papers. No matter how small a question or if I had to ask again if I had any reason to feel that I needed more clarification, they were more than willing to make sure that I understood. I felt so much better about my situation after talking to the people from National Debt Relief.
Reviewed April 29, 2019
Enrollment was very fast and easy, the staff working with me were very professional and helpful during what could have been an incredibly stressful process. As for the efficacy of the organization itself, I have no experience yet on which to comment, but if my experience during enrollment translates to my experience with the rest of the process, I imagine that I'll be very satisfied indeed.
Reviewed April 29, 2019
Ruben ** was very helpful and courteous! He helped me in understanding my debt total and what I would be paying back and for how long. Gave me a very clear picture of my total debt, how long I am paying into the program and how much I will be saving.
Reviewed April 29, 2019
The service representative was very courteous, polite and professional. The representative (Nicole **) was also very knowledgeable, helpful and thorough. She took the time and effort, to guide or help me, regarding setting up my client services online portal. I’m overall very satisfied with her service.
Reviewed April 29, 2019
Our Representative was Lorraine ** and she was wonderful to work with. She explained everything very clearly and was very patient with us. She is definitely an asset to your company. We are very pleased with the beginning of our relationship with National Debt Relief and looking forward to the day when we can be credit card debt free. Thank you!!!! Douglas, Karen.
Reviewed April 29, 2019
Easy and pleasant to work with. Explained the process thoroughly and answered any questions I had. Everyone that I talked to and dealt with was very knowledgeable. National Debt Relief helped me see the light at the end of the tunnel.
Reviewed April 29, 2019
My experience was very informative. Shelley ** was pleasant. She explained the program thoroughly so that I was able to understand it. She also repeated part that were unclear to me. I really appreciate that you have a program that will benefit my family at this time. Thank you.
Reviewed April 29, 2019
When I was researching debt relief programs, hands down NDR was the top choice for me. After speaking with both the reps I felt so much relief. Both of them answered all of my questions and I feel a little bit better about my choice. Here’s to a better further with less debt and less stress. Thank you NDR.
Reviewed April 29, 2019
I got off the phone feeling relieved and thought these are very nice people. I believe that NDR is the right decision for my financial situation. You all will help me get in a position to purchase a home. Thanks!
Reviewed April 29, 2019
Just wanted to say how wonderful my experience was speaking with your representatives today. They were very kind and answered all my questions and were very kind to me even when I had to have them repeat things. I will definitely let all my friends and family know that your who they should call if the they need debt relief. Thank You. Deborah
Reviewed April 29, 2019
Edmund and Tiara were great! Clear, comprehensive, very friendly and professional! Thanks for getting me on my way out of the financial abyss. Everything is delivered electronically and by snail mail. Hopefully in 3 years I will be able to write again celebrating my success!
Reviewed April 29, 2019
So far my experience has been good. I just started the program. The rep to the on-boarding process has been really easy and I'm so glad I made the choice to do this and take some stress out of my life.
Reviewed April 29, 2019
The people who I dealt with, were knowledgeable and EASY to follow. The process was a breeze and very detailed. Because of the person talking me through no detail was too big to explain. I would recommend this service to someone else.
Reviewed April 29, 2019
Both of the reps were great in understanding and explaining how to sign up and what it takes. Keep up the good work and thank you for helping me out. I really feel like a weight has been lifted from my shoulders. The reps were very friendly, knowledgeable and clear. They also understood my situation and were able to pick the right program for me and answer all of my many questions.
Reviewed April 29, 2019
Terrance ** was very helpful, patient and understanding. I really appreciated his help in getting me started with National Debt Relief! Looking forward to seeing how all this plays out. Will post a review as things move along and hopefully I am debt free!
Reviewed April 29, 2019
I spoke with Brandy who was very friendly and informative. The process was easy and she helped me through setting up my account and understanding the debt consolidation procedure. I am extremely satisfied with the information I was given and look forward to being debt free.
Reviewed April 29, 2019
The gentleman was very easy to understand and explained things very well. We are very happy that you were able to help us. The forms were easy to understand and fill out. Thanks for helping us get out of credit debt.
Reviewed April 29, 2019
So far things have been great. They are not judgy or rude. All very helpful and understanding. I feel like I can breathe again. I tried to consolidate my credit and no one wanted to seem to help. And since my husband has been hospitalized 5 times since the 1st of the year this will help so much.
Reviewed April 29, 2019
They are very nice and extremely helpful in this process. It’s also nice knowing that they offer an attorney to give you peace of mind throughout this process. It’s great to have this program to be able to become debt free!
Reviewed April 29, 2019
Great experience.. Ari was really great to work with as well as Gloria. I am so looking forward to being debt free. I know in the long run this is what is best for me. I also know that the time will go by quickly.
Reviewed April 29, 2019
Anthony ** and Ed ** were amazing! I went from overwhelming anxiety about my debt and speaking about it with anyone. I apprehensive and very intimidated before I called. Anthony was able to quickly set my mind at ease. Both Anthony and Ed explained everything thoroughly and were able to answer all of my questions in a way in which I felt secure about my decision to enroll in the National Debt Relief program.
Reviewed April 29, 2019
They were very helpful with making us understand how the program worked. They put us at ease when we thought there was no way out. They showed us there is a way out. The people there were so kind and helpful.
Reviewed April 29, 2019
They are really kind to customers and I liked this program because I have really hard time to receiving calls and paying the bills I have. Thank you for helping me and your kindness. I hope everything goes well and well so I can live without the credit card debts.
Reviewed April 29, 2019
First, spoke to Ariana **, very personal and explained everything in great detail. Application went smoothly. Second, spoke to Edmund **, went over all previous information in detail, very efficient and sign up for Legal Services. Open my account. Have nothing but positive accolades for them at this point, which I hope will continue.
Reviewed April 29, 2019
It was a great experience to talk the young lady that did my Welcome. Why, because she made sure I understood everything we talked about not just once but at least 4 to 5 times. And she made me feel comfortable while talking to her. She talked to me not at me.
Reviewed April 29, 2019
They are very nice and helped me to understand the situation. I am a little leery about letting my bills get all the way behind. I do not want to have to go to court. Other than that, I am okay with everything.
Reviewed April 29, 2019
I have just signed all the paperwork so I have no review for how the program will progress but so far all the setup and prep/explanations & disclosures have been very good and clear. The rep Mercy was very nice and helpful.
Reviewed April 29, 2019
National Debt Relief consolidates my debt and helps negotiate lower terms in order to pay the debt back within a quick amount of time. Their program has made it easier to take care of lump sums and knock out larger portions of debt. Also, their reps have been helpful. They consistently check to see how the financial statement is in order to see if there's anything that can better negotiate payoffs. It seems like a good correspondence and I feel I have been adequately answered for any questions. It was a cut-and-dry service for me. They have handled what they needed to handle and have done what they said that they would do.
In terms of my payment plan, National Debt Relief paid attention to what my monthly income was and ensured that the payment was a reasonable amount to be taken. They also let me know who it was they talked to to take things off. Everything has been slowly paid down and I feel like my life will improve. Everything about my experience with them has been excellent.
Reviewed April 29, 2019
I was concerned with my debt and my debt payments. I found National Debt Relief's number on the television and the man I spoke to was more specific and accepted what I was able to do financially better than the guy from another company. The enrollment process was easier than I thought and the guy that I talked to first was very nice. Right at the beginning, National Debt Relief asked me how much I would be paying or they told me how much I should be able to pay each month. After around three months, it was too high, so I called back and they were very nice about lowering it for me. If I have a bad month and I need to push the payment back a few days, they do that for me also, and it is very good. I've had to do that two or three times in the two years that I've had them. However, I am not informed to my satisfaction.
I've never been informed about what my debts are now and I have not seen on paper what my settlements were. They told me when they called to see if I would accept them but they were ridiculous, so we didn't take them. I never got it through mail to see if my debts were going down and how much it has gone down to. My computer crashed and I wasn't able financially to get a new computer. I called to ask about something and they said that they sent it to me. However, they were sending it to the email and I would have to explain to them again.
I would not get any response and I would call. It took six times and I get different places in the country when I call them. I don't know who's gonna answer the phone and I was dealing with a new person each time. After I've been on hold several times and being transferred, I would ask. Sometimes, they said they would mail something to me, but it would not be the specific thing that I've asked about. I can call, get an answer and I get an attendant but many times, I get one who shouldn't be working in the public. I would like the program to have done something else by now but it has not. They charge interest and they charge service fees. They charge $12 a month for the lawyer, so it is hard to know or to stay confident that my debts are even going down. They send some paperwork, but I've never gotten one that shows what the settlement was for on this credit card and what my balance is now on it.
It would be nice to see right there on paper, so I can put it in the file that I have with them. It is also uplifting to see that I am making a little progress in my debt and it is not just all going for interest and service charges. It is hard to see what my cost is because I don't get a statement to see what my cost is each month. Nonetheless, NDR made contact with the companies and they took care of the phone calls that I was getting. It got the harassing taken care of. If a phone call gets passed and I tell them that I am on this program, the companies respect that. National Debt Relief has a respected reputation.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.
Reviewed April 28, 2019
I’m sure NDR has good intentions but this service makes a lot of promises they can’t keep. After a year and a half I have cancelled my service with them and I’m filing for bankruptcy. They were only able to get settlements for three of my debts. Two days after I cancelled I was served with civil collection paperwork from two of my creditors. I was warned by my bankruptcy attorney that creditors have the right to do this after default of payment, something NDR never told me would happen. The paperwork was dated two weeks prior so it’s a good thing I had already seen an attorney so I was prepared. What a gut wrenching feeling when you have been paying your hard earned money for a year and half and promised this would all be resolved in a max of three years and now have to start over. Shame on NDR for this scam. Glad I got out when I did.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.
Reviewed April 28, 2019
I had a lot of credit card debt because I had gotten sick two and a half years ago. I’m on disability and hadn’t been back to work. The credit card debt built up on me and I had to live off of it for a while until I got some money coming. I had done some reading up and the Better Business Bureau had National Debt Relief as the number one debt relief company.
The enrollment process was really easy and there wasn’t a whole lot that I have to do. Every time I had to call with questions, the reps at National Debt was able to help me out. Last month, I was told that I qualified for a loan through Liberty Lending and that I was approved for that. I was also told that within 90 days everything should be paid in full. But the credit card debt with Wells Fargo is still showing up on my credit reports when it was paid off in January. Other than that, National Debt Relief helped a lot and took a lot of worry with all the bills off of me.
Reviewed April 28, 2019
Our circumstances led me to think that we are in a situation where currently, with the creditors that we have, it's not working in terms of cash flow. We wanna honor the debt that we owe and do it in a way that makes life not miserable at home. I know from experience and talking to people that sometimes, debt consolidation doesn’t pan out well. I went online and did a couple of searches. I compared places and what constantly came up was National Debt Relief. One was from Better Business Bureau and some other places too where they were recognized. Everywhere I went, it was a ringing endorsement. I would look and scroll to the comments from the people that used them and it was enough information for me to inquire and find out more from the representatives.
I made the call to NDR and I was sure they would do everything that I would expect before they would hand off finances to a third party. It meant going over the debt that I had, and I had to have a certain amount of around $10,000. They had to verify it and I had to give them pertinent information about my work, location, and application process. Then, they needed to make sure that they had my permission to communicate with some of the outstanding debt that I had to the representative of those vendors.
I enjoyed the fact that they opened up a portal for me so I could see what had been transpiring real-time, what has happened, who they spoke to, what was going on, and what is continually going on in updates. The amount for me was 330, which was much better than what I was going to be paying with some of the ridiculous hard cash debt. It was a blockbuster move on our part. Sometimes, when you are desperate, you gotta side to reason and you scramble, and NDR was able to negotiate certain things. It is one of the best experiences I had and I continue to have it.
NDR contacted me recently and they asked how it has been, if there was anything they could do, how things were in terms of my expense with them and if that was working for me. They updated me with the timeline on paying off a certain amount of debts and how they have done it and negotiated it, and that I would just continue making the payment towards them. I was thrilled about that and so far, I have no complaints. My credit score has gone up which is something that I'm excited to hear about because it was in the tank. They told me everything would take a year and I have eight months to go.
Everybody that I have spoken to has been kind. They are good at reassessing where you are at. I got an email saying that it appears that my expenses are more than my income. I wondered how they knew that, but they did. They also asked me what I was doing to kinda offset this temporary problem in light of the fact that things have been set up already. It was really good. There was also one month where we couldn't pay them and they said that it was okay and that they would put it on pause. They factored in some things that they didn’t seem to hurt me. It might have extended the contract a little more month, but it wasn’t extra interest that I noticed right up front. When we had a bit more cushion, we were able to get back on track.
Reviewed April 27, 2019
I had a bunch of bills I couldn’t pay and I was paying so much every month. National Debt Relief contacted my creditors to get a lower payment. The cost in relation to the quality of service I received was reasonable. They worked with me quite well.
Reviewed April 27, 2019
Working with National Debt Relief has taken away stress from me and gave me a little more freedom. I have credit card debt due to unexpected medical emergency. I was researching and I just kinda went by the reviews for National Debt Relief and they have the best reviews out of everyone else. I did the application through my phone and it was very easy. The people that I talked to were very responsive and helpful. They talked me through a monthly bill and what amount I could afford so I still have freedom. Then, they gave an estimate term of how long it would take towards those payments. If I had any questions I emailed them and they were quick about emailing me back. I also got this little booklet and pamphlet that has the most commonly asked questions and more information about the program.
My rep takes care of all the negotiations and he does a very good job with it. He does all the heavy lifting, then all he would come back to me for is to tell me what they got and ask if I approve or am I content with it. I was impressed with how fast he got the first negotiation. I wasn't expecting it would happen that soon. I'm very happy with this process and the program has worked for me. It has reduced my debt, and even the monthly payment has gone down for me. It has not been quite a year yet but the website says I'm 33% completed with the program. National Debt Relief is the place to go if you wanna reduce your debt and take away the stress. Everything about customer support is very positive and the cost is good for the work they're doing.
Reviewed April 26, 2019
Both parties assisting me, "Dionne **" and "Frank **" were excellent! They were both thorough, compassionate, patient and professional. Very positive experience!!! It was the best alternative to bankruptcy filing and affords me the ability to lower my debt and rebuild again.
Reviewed April 26, 2019
My experience with National Debt Relief at this point has been awesome and every step of the way I was asked if I understood, which I found to be reassuring. They have been timely and efficient. And I would recommend NDR to anyone needing it.
Reviewed April 26, 2019
Everyone I spoke with during the sign-up process was professional and very courteous. The whole process was thoroughly explained with kindness at the many questions that I had. I would absolutely recommend your services to anyone seeking debt relief.
Reviewed April 26, 2019
From the moment Bill ** called me, I knew instantly that that National Debt Relief was the right company to handle my debt relief program. Everyone that I talked to treated me with the utmost respect, and professionalism. They made me feel like I had their entire team by my side while I was going through the program.
Reviewed April 26, 2019
The team was wonderful and helped me through each step. This is not an easy thing to step into and they made me feel a lot less stress. Thank you all for the help in getting me back on track. Thanks.
Reviewed April 26, 2019
Que ** and Edmund ** were kind, patient and exceptional! I will have peace of mind and less sleepless nights! Thank you for creating this program. I am very grateful! These men talked me through the whole process and should be commended.
Reviewed April 26, 2019
The help I received from both reps was excellent. Both reps went through my contracts and agreements with me, thoroughly and understood everything. Everything was explained to me in ways I can completely understand everything and the reps also offered help if there was anything that wasn't understood. I would definitely recommend National Debt Relief to friends and family.
Reviewed April 26, 2019
Both ladies were very informed and easy to understand. The program is easy and simple. I got the impression everyone I spoke with was there to help. I felt good about National Debt Relief. I would recommend this service to friends and family.
Reviewed April 26, 2019
The process of what could be done to reduce my debt, how to do it were explained in detail that was very understandable. The advisor was clear in answering any questions I had and charming; which helped ease my concerns in doing this. I would totally recommend this agency to anyone.
Reviewed April 26, 2019
I really feel that I received great help and assurance while setting things up. Oscar was great and patient in explaining things. I look forward to achieving my goals of getting out of debt quicker than scheduled. I had contacted other organizations but they did not bother to explain things like Oscar did.
Reviewed April 26, 2019
The staff was very friendly and informative, they answered all my questions and help me in my time of need, they were patient with me when I told them I didn't know how to really work the computer and guided me through everything.
Reviewed April 26, 2019
Hello just wanted to say thank you very much to all whom I spoke with. Everyone was very helpful so hopefully I will get my life back on track. Thanks for being available to me and helping me with my situation. It's going to take a little time but I will be out of debt.
Reviewed April 26, 2019
The process was very informative and they made it easy for me to understand the program. They left me with such a feeling of relief and answered all my questions, most of them before I asked. ;) I looking forward to retiring in a few years and didn't think it was possible until I found National Debt Relief.
Reviewed April 26, 2019
I had a wonderful and easy experience in which everything was explained and all my questions answered by my agent, Nick **, and in my Welcome Call by Lisa. I feel like this will be a very good way for me to get out of debt without accumulating more debt or interest charges and penalties. I am tremendously pleased with all the help I have received. Thank you!!!
Reviewed April 26, 2019
I have so much weight lifted off of my shoulders. Thanks to National Debt Relief I no longer have to worry about our credit being destroyed due to our huge decrease in income. Thanks to them I'm no longer stressing over late fees and missed payment on our credit cards. We couldn't be more satisfied with their great customer services they have given us. Thanks again National Debt Relief!
Reviewed April 26, 2019
Your staff was so helpful and kind. I was very well informed. They were also kind enough to help me get walk through the process of signing. The way the program is set up I feel as though I can be debt-free in the time that was given. Thank you.
Reviewed April 26, 2019
Shamir and the client success team were very helpful in getting me started to get out of credit card debt. Even if you pay every month to the credit cards it doesn't get you anywhere because the interest is more than your payment. I am very hopeful and feel knowledgeable about this program.
Reviewed April 26, 2019
National Debt Relief has been kind, professional and extremely helpful while I pursue paying off my debt. I feel confident and comfortable with the process and am very grateful for the help. They responded fast when I reached out for assistance and have been completely transparent throughout the whole process. Thank you.
Reviewed April 26, 2019
This experience has taken a SMALL amount of time for me and has been absolutely pain-free. Micah ** is explained everything and helped explain it in terms that I would understand. Overall this process has taken less than 2 hours and I am on my way to being debt free. I was not afraid to be honest about my debt or reasoning on falling behind. Completely comfortable and trustworthy! Definitely recommend!!! 10/10
Reviewed April 26, 2019
National Debt Relief was an easy experience. Representative Scott ** was knowledgable with processing my debt. I am confident that National Debt Relief will resolve my financial issues. Besides, National Debt Relief is the number one Debt Relief Program in the country. I am glad I choose this company to help me in the time of need.
Reviewed April 26, 2019
The woman that I spoke with was very informative and helpful. She was able to clarify any questions or concerns that I had about National Debt Relief and also was able to remove one of my accounts that I needed removed.
Reviewed April 26, 2019
I feel fully informed and I have dealt with great people along the way. This program seems too good to be true but I was told by my representative that this is a relief and I couldn't agree more. I'm excited to have financial freedom.
Reviewed April 26, 2019
Thanks so much for your courtesy and assistance in resolving my credit card debts. I'm looking forward to having my credit reset and restored again. This has been an first time for me. Lesson learned. Thanks again. If I can be of further assistance, please feel free to contact me.
Reviewed April 26, 2019
Overall, I felt that my customer service experience was top of the line. Each representative was so professional and took the time to explain each step in the process from start to finish. The ease to which they made the process was nothing short of phenomenal.
Reviewed April 26, 2019
Adam and Kiara was so helpful and made me excited for my future. I am looking forward to being debt free and they explained everything to be so I wouldn't have anything questions. I have a better understanding of the program and wishes I signed up sooner.
Reviewed April 26, 2019
First I am sorry but I cannot find an order #. Secondly while all was clearly explained I have tried to electronically upload the form giving permission for you to talk to my debtors but I cannot find it in my portal. Not a great start. Customer service is now closed so I cannot find out how to do this or where I should look for it. Let's hope things go smoother as we go further.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed April 26, 2019
The agent is very helpful. Explained everything that I need to understand. The agent voice is nice and clear. The agent voice was calm and I felt like the agent is with me through the whole process. The agent talked like she knows the process and that helps me a lot.
Reviewed April 26, 2019
I called and was immediately helped by a real person, not a recording, who walked me step by step through the application process and helped me find the best solution to my debt! Highly recommend if you are needing help getting your debt under control.
Reviewed April 26, 2019
Edwin & Karen were so friendly. They really do want to help you get to where you need and make your accomplishments theirs. Because of the NDR, I am able to go back to school and further my education. I told Karen this and she made it a huge deal as well! So I know I made the right decision to go with NDR. Thanks!
Reviewed April 26, 2019
The whole enrollment process with National Debt Relief took me 45 minutes. I’m still with them and they’re doing great. They worked with me on a payment plan. Everything they handled with my credit cards and my debt consolidation has been great. I would recommend them.
Reviewed April 26, 2019
We had way too much credit card debt and couldn’t pay the bills. I was looking online and all the reviews for National Debt Relief were really good. Somebody that was accredited had verified that they were a safe company to use. We filled out a ton of paperwork and the negotiator looked at everything and came up with the plan. We had to sign some documents via computer then he started the process. He was very thorough as far as answering the phone when I called and replying if I e-mailed him. As far as work concerns, we were very satisfied. Everything has gone well as of now.
National Debt Relief came up with the amount for the payment plan but my husband was diagnosed with cancer about two months ago and we could not make the payments in full. I called NDR and told them what was happening and I asked what we could do. They worked with us to adjust things and they’ve been kind, helpful, understanding, and they tried to make things work as best as we can right now with the situation we are in. We're hoping to get back on track in the next month or two.
My experience has been amazing so far. I’ve had a couple of bills paid off. NDR eased some of the financial responsibilities because of where we were at. Obviously, we got ourselves into this situation but they are helping us to fix it. I would recommend them to my family and friends that I care about and would not feel in any way scared to recommend them to anyone. We're not done with the program but things look good and I have a positive outlook that we are gonna succeed with them. I’ve been in a lot of tough times in my life, but this is working well for us right now.
Reviewed April 26, 2019
National Debt Relief seemed to be the right fit for me at the time I decided to use them, compared to other places I checked out. The enrollment process was easy. National Debt Relief has been good. I have about six or seven months left to complete the program and we are still working on it. However, I was hoping for a little more than what the negotiators were telling me was being negotiated. Unfortunately, because they were negotiating, the bank wouldn’t talk to me anymore. I negotiated myself on a small loan that I have and I was able to get a better deal than they did.
I had hoped for a little more relief than I had gotten. I would have also liked the payment plan to have been a little less each month. Since I got on the program, it was about two or three months that they said I can call in and tell them, “Take a little bit less off this much.” I did that four times and it worked out. I'm satisfied with them, but if I ever got into this situation again, I would just do it on my own.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed April 25, 2019
The staff was extremely helpful and patient. I am grateful for the assistance NDR has offered me. This will be the first time I have dealt with a debt relief company. I wish I had known about NDR long before.
Reviewed April 25, 2019
I'm very much appreciate the agent who assist me... I am so very thankful that I'm gonna be debt free from the help of National Debt Relief program. From now I have a peace of mind that my problem has a got a solusion from NDR. Again thank you very much...
Reviewed April 25, 2019
After looking for a solution for my debt situation finally I found somebody that I can really trust, Isaac and Javier make me feel that secure and confident that this is the right program for me. They really take their time to explain everything for clearly to me that made me feel that I am in the right place.
Reviewed April 25, 2019
I was very excited to use this program. Until I realized their “fees” costed me more than the actual settlement “savings” once I’m done with the 2 cards I’m currently paying in September. I am DONE with these people.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.
Reviewed April 25, 2019
Opened an account with National Debt Relief to pay off my accumulated debt. I was treated with compassion and respect. Everything was explained to me in detail. Very professional. I was allowed to ask as many questions as I felt were necessary.
Reviewed April 25, 2019
All around good experience, step by step talked me through the process and expected outcome. From the beginning step by step, the process has been easy and a joy to work with them on resolving my debt. I would recommend this to anyone.
Reviewed April 25, 2019
My experience with NDR has been excellent. Both representatives I worked with were professional, respectful, knowledgeable and patient. Everything was explained clearly with plenty of time to ask questions. They made me comfortable talking about a sensitive subject - debt - and I felt I was part of a team with the same goal of being debt free as soon as possible.
Reviewed April 25, 2019
When dealing with Teddy ** he was very patient and was understanding of my busy schedule and inability to devote 40 minutes to the start-up process. After a few weeks, I was finally able to place a call. The welcome process was easy and quick. Everyone I dealt with had great diction and was easy to understand which I have issues with sometimes when someone is powering through a script.
Reviewed April 25, 2019
Gabriel (IAPDA Debt Specialist) did an excellent job with me explaining the process and corresponding timely. I give him 5 stars for letting me know that I would be getting my welcome call and ensuring that my accounts were added to my list. I appreciated the welcome call and ensuring that I understood everything.
Reviewed April 25, 2019
I’m so happy with the response I got from National Debt Relief. Everyone I talked to was very professional with all my questions and concerns. I would definitely refer friends to them. I’m looking forward to my debt being resolved in 4yrs! Thanks for being there for me! I appreciate so much!
Reviewed April 25, 2019
The representatives from National Debt Relief are very courteous, and helpful. They take their time explaining to make sure you are aware of their processes and procedures. I am very excited to be one step closer to successfully being debt free.
Reviewed April 25, 2019
I was pleased by the information I received on any questions I had over the phone and email. Hope the it goes just as smooth throughout the entire process. I already feel a sense of relief just to be making a step in the right direction.
Reviewed April 25, 2019
I am hopeful that this is the right services for me, everyone was very helpful and responsive to my questions and my concerns. I personally had a good experience with everyone I talked to so I don’t have anything that I would say change.
Reviewed April 25, 2019
Everybody that spoke to were very helpful in explaining the process to me, they were very well spoken and took their time answering all my questions. They made me feel comfortable and not alone, told me everything will be ok and I will have my debt cleared faster than paying minimum payments.
Reviewed April 25, 2019
We had never used a service like this before and was very hesitant to say the least. After talking with Steven and his active listening we felt confident that this was an answer to many months of prayers. We received nothing short of 100% assistance on the road to financial freedom. They were completely honest and insightful through the entire process as of this stage in the process. Thank you National Debt Relief.
Reviewed April 25, 2019
I had very pleasant experiences with both Anthony and Laura being very pleasant and thorough in their explaining every to me. They were very professional on the phone. I would definitely recommend your company to any family or friends that needed some solutions.
Reviewed April 25, 2019
Had a helpful experience. Thank you for all the help. Gave me a peace of mind that my debt will come to an end. By the time the program is over the setup was easy and helpful, can't wait to get things back on track.
Reviewed April 25, 2019
Easy, no judgment, helpful and knowledgeable. Explained terms in details and answered questions. Liked the terms and reliability backing of the company by the BBB and they took the time to explain and and answer any questions that I had arise at any point.
Reviewed April 25, 2019
The experience was fast and easy. I was walked through every step. Before I enrolled, my anxiety was very high and I now I have ease of mind. Thank you thank you thank you. I will recommend this service to anyone in need so they can have the same positive experience and encouragement.
Reviewed April 25, 2019
Being in the service industry myself. I must say the service provided was outstanding. Clear, concise and to the point. I would recommend this service to anyone in need of the services provided. I look forward to working with National Debt Relief to eliminate my debt.
Reviewed April 25, 2019
Both representatives that I spoke with today were very friendly and very professional. Answered a lot of the questions I had about the signing up process and also with setting up an appointment to call me back because I was at work.
Reviewed April 25, 2019
Both my initial rep and my welcome rep were nice and friendly, they were quick to get me all of the information... I was worried about this taking days and weeks with lots of paperwork going back and forth, but this was quick and easy and I already feel a huge weight has been lifted from my shoulders. Thanks so much!
Reviewed April 25, 2019
They answered all my question and explained everything easy for me to understand. They were polite and very accurate with their information. Great customer service and great at getting back to you in a timely fashion. They make sure to keep on top of information you give them and help you with letting you know you can complete it. I really appreciate all the help that they gave me.
Reviewed April 25, 2019
I appreciate how thorough NDR was and I feel like I understand everything going into this process. I feel this program is so helpful and hopeful. I appreciate how when I call there is always someone there to talk to.
Reviewed April 25, 2019
My husband and myself were treated very well by each member of our team. We made a conscious decision on our own to apply for debt relief, and to make changes in our lives. Thank you all for your help.
Reviewed April 25, 2019
Professional company. I enjoy my experience with them. All information was given in understanding explanations. I felt secure talking with them and coming up with a solution that would benefit me. I highly recommend this company to anyone who looking for help with debt solutions. Thank you for reading my review and I hope it was helpful.
Reviewed April 25, 2019
I am already greatful for Eva and Edward. They made me feel good about all of the options I had without judging the situation I was in. I feel more at peace having a solid plan in place and with their detailed, yet simple and comforting guidance.
Reviewed April 25, 2019
I am a new customer and found the process getting set up to be easy and everyone is friendly and concerned about meeting my needs. I would recommend this company to any one who finds them in position as we are at this time. Thank you all for your support and expert advise.
Reviewed April 25, 2019
We loved Michelle and she answered all our questions and made it an understandable and stress free process. Thank you! We will recommend to our friends. A weight feels like it has been lifted and we will be meeting our life goals sooner than later.
Reviewed April 25, 2019
Addressing our extreme debt in this manner was a very big step and very scary but we feel very relieved already because everyone at NDR has been helpful, knowledgeable and did not make us feel foolish for getting into this situation.
Reviewed April 25, 2019
Details were discussed in depth and lots of opportunity to ask questions as needed. The "Enrolling Agent" (Erica **) was very knowledgeable about the program and very patient with my questions. The "Welcome Agent" (Kera **) was also very knowledgeable and helpful. Initial impressions are very favorable for this service and their willingness to help someone to eliminate a serious financial issue.
Reviewed April 25, 2019
Very knowledgable and helpful throughout the process! I did not think it would be so easy and painless to see the light at the end of the debt tunnel. So happy I made the move! I would recommend to anyone in my position.
Reviewed April 25, 2019
They were very nice and understanding and went through the paperwork slow so I was able to understand it. Then made sure that all my questions were answered and that if I needed help with the log in. They are great to work with when needing to get some of your collection taken care of.
Reviewed April 25, 2019
This was so easy to get started and I like that I’m in control with the whole process. They are clear with their information and transparent the whole process. I’m recommending them to everyone I know. Thank god I can finally get debt free!
Reviewed April 25, 2019
My experience with Freedom Debt Relief has been exceptionally easy and I can’t wait to get on track to becoming debt free. The staff has been very responsive to any comments or questions I had during the enrollment process. Thank you for the help.
Reviewed April 25, 2019
They were both great and very helpful and made me feel comfortable with what they were explaining to me and made sure I understood and they were both very patient in the questions I would ask and made sure I understood after they explained to me.
Reviewed April 25, 2019
I started with National Debt Relief July last year. They seemed like a good company and they would be able to take care of my needs. Everything was pretty much A-okay. I didn't see anything that caused an issue. Everything is slowly being taken. They're getting the negotiation with the creditors of mine and they seem to do what is necessary to have the creditors stay with the negotiations. I still have another year left with National.
Reviewed April 25, 2019
I heard that National Debt Relief is a good company so I got in touch with them thinking that they could help me get rid of my debt for hardly any money. I had a debt of $11,000 and they got rid of 6,000 but I had to pay them $2,000. Then, I ended up paying a lot in income tax because they got rid of most of the debt and they charged me thousands of dollars to get rid of the debt. So, I might as well have kept the debt and paid it off when I could pay it. I'm still in the program for the $3,000, and they're gonna get half of that taken away, and then I'm gonna have to pay them $700 to take that away. With that, I don't think the program has worked for me and I would never do it again.
NDR had to send me the enrollment paperwork via Federal Express since I'm not too computer-literate and I sent it back to them. I called them and they helped me understand what was going on with my account and so, they kept me up-to-date. They seemed to be really concerned and wanted to help me get out of debt. They were straightforward and was honest and told me what I had to do to get rid of the debt. They didn't tell me though how much they would be charging me which was what I would have liked more information about.
In setting up my payment plan, they wanted to know what my income was, if I made any extra money and if I could contribute after if I made any extra money. They said they could work with me further if I was having a hardship and I wouldn't have to pay as much then as I was paying out a month. The customer support was good. They had my money going into Global Client Solutions, a separate account and then, they were charging me 985 a month for that account. Even though I think they were charging too much to get rid of most of the debt, overall, the cost was good compared to the quality of service I received from them. I was very comfortable working with my rep. The experience I had with NDR made me more conscious about buying things that I couldn't afford and just try to stay out of debt.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.
Reviewed April 24, 2019
Shelley was very helpful and knowledgeable in helping me sign up for the program. She took her time to make sure I understood what she was telling me. I forget the other lady's name, but she did a great job welcoming me to the program. They both helped me understand the system and what I need to do to get out of debt.
Reviewed April 24, 2019
The ladies I spoke with today were amazing! They help me understand what will be happening to my accounts and the appropriate actions I need to take regarding my accounts. They reassured me I don't have to live with such high debt forever. They made the experience easy and fast. I appreciate all you guys are doing for me. Thank you sooo much! :) I hope whoever is reading this has an amazing day. Thanks again! Rabecca
Reviewed April 24, 2019
Only working with them for 2 days resolving my debt. It taking some of the stress away. Thank you so much. You're helping me with an affordable payment every month. Knowing that there's very nice people that's going to be h helping me and work with me really helps. Thank you so much.
Reviewed April 24, 2019
Did an overall great job giving you a peace of mind on how they will help you manage your debt. It's scary to owe so much but they are very reassuring in making you feel that they're with you 100% of the way on becoming debt free.
Reviewed April 24, 2019
I’ve never dreamt I’d be in a situation of not being able to get out from under the debt we’ve found our self in, due to a lot of medical,dental, and vet procedures... But... can say each representative was informative, positive, and answered any questions with confidence. I look forward to the future and assistance. I am, so far, 100% satisfied. This truly is a step in the right direction.
Reviewed April 24, 2019
Javier and Daniel were both very knowledgeable and thorough. They were clear with their information and I appreciate their willingness to answer all questions I had. I am hopeful that National Debt Relief will set me on the right path of becoming debt free.
Reviewed April 24, 2019
Updated on 10/13/2020: I can't remember my password, so a lot of times, I have to call. Everybody I've talked to has been really helpful and nice. I was comfortable in making payments. They ask how much I can afford and they always tell me that as I get off one bill, then I can add more to the account, but I haven't been able to do that. National Debt Relief is getting me out of debt. That's the way to go, not bankruptcy.
Original Review: The gentlemen I talked to were very helpful. I just hope that am doing the right thing. I just feel weighted down right now. As far as the service goes I think you are offering people a way out and I really appreciate that.
Reviewed April 24, 2019
I’ve had nothing but exceptional service from the very beginning. All of my questions to the point have been answered. I look forward to the new beginning for me and my family. I would recommend National Debt Relief if you are looking for a new beginning.
Reviewed April 24, 2019
Laura, Very Helpful and knowledgeable. She walked me through the steps of becoming debt free. I felt very comfortable speaking to her. The answers to my questions made me feel at ease. I would recommend her to family and friends...
Reviewed April 24, 2019
I'm scared but I am trusting you all to help me. The ladies who helped me were kind and compassionate. I really appreciate the help. I'm still scared... I am afraid of the calls.. I am still afraid. I will call when I get freaked out by calls. Thank you for helping me.
Reviewed April 24, 2019
It was a pleasure speaking with both representatives. They were pleasant and answered all of my questions. I would definitely recommend my friends and family. It is great that I was able to finally get rid of my debt without getting into more debt in the process.
Reviewed April 24, 2019
I appreciate the ease of talking to your reps. I appreciate your time and efforts in advance of this. I am looking forward to being done with these debts and the pay off. Thank you for your help. God bless.
Reviewed April 24, 2019
I was nervous to call in but I'm so glad I did! Thank you NDR! Taj was amazing and made me feel so comfortable from beginning to end! He explained everything I needed know and made the process so smooth and easy!
Reviewed April 24, 2019
I was very pleased to find a solution I would have never imagined existed. My debt will be eliminated in less time than I thought and that brings me a peace of mind. Everyone who I have spoken to have been very helpful in the process.
Reviewed April 24, 2019
Excellent interaction. Very knowledgeable counselors, and people from the Welcome Team. At this point in time, I feel I have made a wise decision to choose NDR. Isaac ** was extremely professional, explained things in depth, and made certain I understood the program.
Reviewed April 24, 2019
Very easy and super transparent, took about 2 hours to get it all worked through and now I am on my way to a debt free life! Thank you National Debt Relief for making it an easy decision to go with your company.
Reviewed April 24, 2019
I am glad and very excited to start and complete this program. I am excited. Everyone was very helpful in explaining and letting me know about how the program works, how much time this program will take to repair my mistakes that I have created to my credit.
Reviewed April 24, 2019
I saw the infomercial and of course, thought it was too good to be true. I thought there is no way I'd get approved knowing my credit score wasn't very good - thank goodness I actually looked into NDR! From the first call, to the emails, to the Welcome Call, everything is transparent and thoroughly explained.
Reviewed April 24, 2019
Krystal was very helpful in helping me with setting up a plan to get back on track. I will definitely be recommending the services rendered to friends and family in the future if needed. She is great. Thank you so much for your time.
Reviewed April 24, 2019
The individuals I worked with were very helpful and knowledgeable. Answer all questions and explaining the program well. They explained the process well and went through step by step of what will happen and what could happen. I must appreciate their time and effort.
Reviewed April 24, 2019
In the beginning I was no happy with the program, but when I spoke to the supervisor she fixed the problem and once that part was completed then I received the Welcoming phone call. They did a great job explaining the program and what to expect.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.
Reviewed April 24, 2019
The people here are amazing! My family finally see the light. Highly recommend this program if you need the help. They are very honest, patient and kind. They walk you through each step and are very thorough. I am so glad we found this place.
Reviewed April 24, 2019
My experience was fast and accurate. They help me understand what was going on and things to look for in the up and coming. I believe that this experience will help me get where I need to be and provide more experience for the future financially.
Reviewed April 24, 2019
Excellent customer service... Definitely will recommend it... A+++. Customer Representative explained how NDR will help me get out of debt in detail. He was very professional and answered all my questions about it... He explained to me each page of the agreement in detail... Highly recommend it.
Reviewed April 24, 2019
I was so happy when I called and spoke to Ampi **. She was helpful and she made me cry. A good cry because I felt like I finally had someone on my side to help me. Also Yanera on the welcome team was great. Everyone was awesome and helpful and when they say they are doing something they do it. I really feel like the call I made was life changing and that this will help me a lot.
Reviewed April 24, 2019
Everything seems to check out, just I’m very satisfied! Just hope it all works out! Everybody I talked with seems very helpful and very willing to help me with my debt problem! Very excited and thankful. Once again, thank you!!
Reviewed April 24, 2019
Mr. Dashawn ** and the representative who completed my welcome call were very knowledgeable. They were able to explain everything and made sure I was understanding the process. Great job! Keep up the good work and thank you for your help!
Reviewed April 24, 2019
Both agents that I spoke with during registration were very knowledgeable and able to appropriately respond to questions I had. Both women were very professional, pleasant, and non judgmental. Explanations were very thorough and understandable even for a client with very little financial expertise. Thank you!
Reviewed April 24, 2019
Danny was the first person I spoke with, he was very informative, and patient explaining the procedure. Laurel welcomed me in the program and was very professional. They both answered all the questions I asked and made me feel comfortable in doing so. Yes I would recommend this program! So far so good.
Reviewed April 24, 2019
This has been the most uplifting, relieving and positive feeling that we have had in some time. The staff (Keisha ** and Katelyn **) that we have talked with have been overly friendly and very easy to communicate with. We are very excited about this plan and finding financial peace. Thank you so much!
Reviewed April 24, 2019
I had a great and informative conversation with Latoya whom was very helpful and answered every question that arose about the debt process, how to log into my account and every other inquiry that I may have had and re assured me that if I had any concerns that they are always available
Reviewed April 24, 2019
We sought the services of National Debt Relief for a couple of different things. I read their reviews and so we decided to work with them. The enrollment process was easy. They set us up on a monthly payment plan. The negotiators were very informational and easy to understand. Working with them was a smooth process. I liked our very first negotiator's genuine concern to help and I was very comfortable working with him. He took his time and didn't rush through any of the process. If we had questions, he answered them and made sure before we moved on that we understood what he was saying. This program has given us some financial relief and working with NDR has helped with our financial situation. At this point, two of the four things that are on the three-month plan to get paid are in the middle of getting resolved. I'm impressed with the service and the cost is good too.
Reviewed April 23, 2019
Debt advisor Sean was very knowledgeable and friendly in answering all my questions and concerns. He explained every necessary items and it was relatively easy, simple and well explained. I’m totally relieved that I called NDR. I would definitely refer friends to NDR. Thank you so much!
Reviewed April 23, 2019
My welcome call was easy and she was lovely! She asked questions but was patient with the answers and knew a lot about the program; was very encouraging. So far, this has been a good experience and I am hopeful.
Reviewed April 23, 2019
I would not have considered NDR without Marvo **'s ,true concern that we conquer our debt. Through no fault of his, we were unable to start the program as planned. So we were withdrawn then signed up again with a 6 month hardship plan. Our frustration with not being able to start as planned, led to some tense phone conversations with service reps. Mr. ** was still available and willing to help us. Mr. Charlie ** was also a pleasure to deal with as far the new terms were set, but I must repeat that without Marvo **'s guidance I probably would have gone another route. I would have absolutely given 5 stars if I was just grading Mr ** and Mr **, however a couple of my phonecalls (not all) were kind of disturbing. Not that I absolve myself of all fault, but in retrospect I think the C.S. reps could have been more understanding. Please note this does NOT apply to the two different reps. who handled our welcome calls. Thank you.
James, thank you for sharing this with us today. We'll make sure to recognize the agent for his work enrolling you. Testimonials like yours really highlight the amazing work that our debt specialists do every day.
Reviewed April 23, 2019
I just started, however so far the support of Clinton ** has been amazing. I was really hesitant to commit to this kind of solution. He stayed with me, emailing me and checking back in after two years. I am thankful. He made the experience feel a lot less intimidating.
Reviewed April 23, 2019
Yahaira ** is one of your excellent customers service staff members. Yahaira was kind, informed and, helpful. She listened to my questions. She is an asset to your company. Yahaira is a pleasure. Sadona ** gave me my Welcome call. Sadona was very informative and kind. Sadona is an asset to your company.
Reviewed April 23, 2019
I had a great consultation and was walked through the process by Alex, who had the patience to answer all my questions. I look forward to a successful experience. NDR has good reviews, and I'm hoping to write a great review in the near future.
Reviewed April 23, 2019
Both reps were extremely nice!! Very easy to work with and answered my questions to where I understood it. I would recommend this agency to friends for sure!! I feel confident that this will work for me! I feel that I can reach out to you all anytime with any types of questions.
Reviewed April 23, 2019
Thanks for the help. Had lots of questions that were answered. Hope this is the right direction to go. Simon was very attentive on the phone. Customer service was great. Some things are hard to understand. A lot of paperwork to go over.
Reviewed April 23, 2019
Sagid ** was really great explaining the program. He did a good job so with the guy who answered the welcome call. All I can say that I'm thankful if I can settle this a soon as I can. Good job guys!!!
Reviewed April 23, 2019
Curt and somewhat rude. Occurred several times during the conversation. The phone call the second day was just the opposite. I felt more like a person and less like a bother, I took the plan because you came highly recommended, but during my initial call, I was SOOOOOOO tempted to drop it and go to another organization.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.
Reviewed April 23, 2019
For many years, I have dealt with dozens & dozens of customer service operators. But I have never had such extraordinary service and courtesy like what I receive from National Debt Relief Customer Service personnel. I commend the company for finding such nice people and providing such extraordinary training. Keep up the great work!
Reviewed April 23, 2019
This is my first time using this method of repaying accumulated debt. I did not have any issues being approved for assistance... that is a big deal to me. The process was easy and smooth and there was someone helping and explaining everything to me all the way through.
Reviewed April 23, 2019
I believe the representative must have been new because he struggled in reading some of the important information. He did finally get through all the information and was able to answer my questions, so I was pleased with that aspect.
Reviewed April 23, 2019
My experience was very good, only thing I would suggest is to make sure everyone talks slower when going over the welcome meeting. Other than that, it was quick and easy and everyone had a really good attitude and helpful.
Reviewed April 23, 2019
I had the pleasure of speaking on one the Welcome Call Customer Service Representatives. Such Wonderful Customer Service. Understood this process. Welcome Call Service Rep. explained all of the details in length. Thanks, Angela **.
Reviewed April 23, 2019
Hakeem and Chanel - I had a wonderful experience working with both these individuals. Each of them were very informative and were able to answer my questions. They both had patience with me and my disability even if it might of been as simple as asking the same questions over again. All in all, I feel very satisfied and feel like I know where I'm headed with my debt relief! Thank you.
Reviewed April 23, 2019
The people we talked to helped us get out of debt. We really needed it with all the things going on in our life. This will make our lives so much better and will be able to help out of kids. Thank you.
Reviewed April 23, 2019
They are amazing in listening to my situation and helping me get to a solution. They are very transparent in telling you exactly what to expect - the good and the bad. The whole process makes me feel comfortable I will get my life back on course in a little over two years.
Reviewed April 23, 2019
My consultant, Qwan **, was so amazingly helpful. He explained things thoroughly, often checked for understanding, and used language I could understand. I had major fears and reservations, and his manner and knowledge put me very much at ease, and he never made fun or got impatient if I had questions. I would recommend him to anyone interested in the program.
Lynda, thank you for sharing this. We'll be contacting this agent's manager so his work with you can be recognized. Please let us know if there's anything else we can do to help make your time here go smoother.
Reviewed April 23, 2019
The Customer Service Rep, Casandra that I spoke with yesterday and the Rep I talked with this morning were both very professional and courteous. Very helpful and I would recommend National Debt Relief to anyone asking about help with their debts.
Reviewed April 23, 2019
Matthew ** was very helpful and friendly and walk me through everything and explained to me all I need to know and ask me all the time if I understand everything he ask me. Matthew was very nice. Thank you.
Reviewed April 23, 2019
Updated on 04/23/2019: So far, everybody has been nice and helpful. Everything is okay. I like that they have already arranged payment scheduling with some of my debts, and that I am given a timely feedback. Those are the things I love the most. That’s why I keep sending my payment. But I am hoping to get more sooner. But then, I have some medical issues again lately, so I’m catching on again.
I was looking into the different options that I had because I am basically not used to having a lot of debt. But because of the immigration, lawyers and payments that we have, we have to catch on. And then, we bought a house. Everything just messed up and I become so overwhelmed with it. So, I tried researching on ways to help me. I received a mail from National Debt Relief, and it said that they were compliant and among the best business. So, I sent an email, and somebody called me back and explained the process to me. That was when I decided that I will try National Debt Relief's services.
Original Review: Excellent job. The caller was courteous and polite and very welcoming. She made sure that I understood what I am signing for. She was very professional and very articulate too! She was also very patient and asked every step of the way if I have questions.
Reviewed April 23, 2019
Justin was great. He explained everything. He explain the pros and cons. It didn't make me feel like I was under pressure at all. Also gave so good tip when I get out of debt. He made me feel hopefully. Thank you so much.
Reviewed April 23, 2019
I thought the on the phone customer service was amazing. They were quick to help and explained everything great. I was barely staying on top on my debt, and now with this help I’m able to take control again and not mess up my credit.
Reviewed April 23, 2019
It was an easy process to enroll. Very informative. The welcome call was smoother than I was expecting. So far very please with the process. Look forward to elevating our inquired debt. The portal also seems to be easy to navigate. Thank you for your help.
Reviewed April 23, 2019
The welcome call was a great way for me better understand what I could expect. It also helped me ask questions that I forgot to ask in my initial phone call. The welcome caller spoke clear and slow enough that I could understand. He also made sure that I understood and gave me a chance to ask him any questions that I had. I would definitely recommend this company to others. I like the fact that they are confident in what they are going to do to help me.
Reviewed April 23, 2019
The process was very simple. The staff was professional and extremely helpful and knowledgeable and understanding. Eugene and Tamika were so helpful in the process and made me feel good about taking this step in getting out of debt. I would recommend this program to anyone that needs help getting their finances on the right track again.
Reviewed April 23, 2019
I had been looking over a few options to try and get out from under the credit card debt that had built up over the past few years. National Debt Relief, in my opinion, had provided the best customer support and easily walked me through the program. As terrifying as credit card debt is, I feel more secure about the future knowing there is now a plan with a set amount of time that I am working towards.
Reviewed April 23, 2019
Everyone from start to finish has been amazing. I don’t know who needs to hear this but you are not alone. There are people available to help. When you think of making the call just remember being out of debt in 3-4 years is better than 30 years.
Reviewed April 23, 2019
Dealing with debt is a not fun and the people at National Debt Relief put you at ease in a difficult awkward situation. The whole process has been simple so far and I appreciate that there are programs like this to help with unforeseen circumstances.
Reviewed April 23, 2019
The customer service was great, they were so helpful. They answered all questions I had, they went over everything with me. They did not make me feel dumb or stupid, which happens a lot with customer service. I would recommend them to anyone.
Reviewed April 23, 2019
I was well informed throughout the process. All of the guidelines were explained to me. There was ease to access the portal and contact information I needed. All emails sent for signature were sent right away. I was given an 800 number in case I had additional questions.
Reviewed April 23, 2019
They were very helpful and understood my needs and addressed them in a timely manner with great results. They were also very friendly and called back to see if I understood all that was going on and to see if I needed anything else.
Reviewed April 23, 2019
Creditors calling 6 to 8 times a day reminding you of the debt you owe and the money you don’t have. This program has made it so simple in order to get your life back together. I would recommend this program to anyone in the same situation.
Brandon, we know this part of the process can be hard especially when creditors are relentless. Our Client Success agents can advise you on how to deal with these calls as effectively as possible. When you can, please take a moment to contact them. Thank you for leaving a review today.
Reviewed April 23, 2019
I'm now a happy individual paying all debt in one reasonable payment. I'm now confident all my debts will be paid withing three years. National Debt Relief was able to pull up my credit report, and add other debt accumulated, but not on my report.
Reviewed April 23, 2019
Thank you for helping us meet our needs to be debt free and thank you very much for your time and answering all our questions. We are very happy to enter the program and get over our hardship right away.
Reviewed April 23, 2019
They was able to answer all questions that I had and was willing to help me in any way that they could. Very kind and friendly people. Would recommend them to anybody for help. Ryan ** was very nice and a great person to work with. I was very scare about calling because I had called other places before and they was not able to help us. Our monthly payment with other companies was the same or higher then what we was paying and I didn't understand what I was doing. But with National Debt Relief you all told me upfront what we need to do and how you could help us. Thank you all so much.
Reviewed April 23, 2019
Tia was amazing. She was so informative and encouraging that I felt at ease. Debt is a difficult subject so it creates more stress. The emotional support as well as her practical help made me feel empowered. Thank you Tia!!
Reviewed April 23, 2019
I first looked into bankruptcy and realized I was problematic not a candidate for this option. I was in fear when I made the call to National Debt consolidation... Much to my surprise the gentleman on the other end of the phone was kind and helpful. He answered all my questions and made sure to ask if I understood. I have a solution to my problem.
I did just sign up, however I look forward to writing a follow up review later in the process, especially if the rest of the experience is as smooth as this. Sooo grateful I do not have to talk to the creditors... The monies paid to NDR Is worth it to me... To Both representatives, thank you for your kindness and patience with my million questions... h~
Heide, we're so glad to hear that your experience has been so positive. We look forward to hearing from you again as you go through the program.
Reviewed April 23, 2019
Both Kate and Camilla were patient, clear, thorough and helpful walking me through the entire process. They were also empathetic to my situation, considering financial strife is always the motivating factor to use NDR. I hope my experience with NDR continues to be as positive as the first impression provided by Kate and Camilla.
Reviewed April 23, 2019
Edward was extremely helpful and answered all our questions. I would recommend this program to anyone who needs financial help. Easy to apply and go through all the processes that are part of this program. I like the fact you can receive legal advice when it’s needed.
Reviewed April 23, 2019
I had a taxing that I had to file with my taxes. My daughter told me that National Debt Relief is a good company to get my credit resolved and so I got their services. My experience with them was good and I was very pleased with them. The people I worked with were nice, took their time with me, and were very thorough. The whole thing was one payoff and I got a letter from the creditor saying that the debt was paid off. I liked the results so I was very pleased.
Reviewed April 23, 2019
I had debt from a few unpaid utilities through the years and from a car loan. I searched some of the debt consolidations and saw the online advertisement of National Debt Relief, and the patriotic feel of their site lured me in. I had a quick and smooth enrollment process but, my initial entry call with their reps took a few minutes. I received calls for an additional two weeks to do that but I was already in the program.
So far, three of my four creditors have either been solved or are in the process. They've already made the agreement and the dollar amounts and payment dates are set. We had an end date in my initial plan but I was curious because we have not really made any leeway on a larger debt and nobody has contacted me to let me know what is going on there. It doesn’t show anything planned in my account too. Nonetheless, I’m pretty active in my account and I call all the time and talk to so many different people. Their reps have always solved all my questions in a timely manner. Plus, they were able to work on my payment plan. I tried to change it once and they adjusted it for me.
Reviewed April 23, 2019
I was not able to make it with my debts and ended up signing with National. I've been with them since July last year and it's good for me. They really try for me and I have no regrets. They go by income and the payment plan has just been a very nice one for me. So far, National has been very helpful, reliable, and caring. I should be debt-free next year.
Reviewed April 22, 2019
Everyone at NDR have been very nice and have explained all the in's and out's of the process. Thank you NDR for your expertise in this matter. I look forward to working with you and being out of debt soon!
Reviewed April 22, 2019
I was contacted within minutes of my inquiry; the process of resolving my debt was thoroughly explained. Any questions I had were satisfactorily answered. I applied via that phone call, various exchanges of emails, and the contract signed. The follow-up welcoming call reiterated the contract and by the end of the day, my relief program was in place.
Reviewed April 22, 2019
I can not thank them enough for what they did for me. My only other option was bankruptcy. Initially my credit score will take a hit but thanks to this program it will gradually go back up. This was the best possible solution for me.
Reviewed April 22, 2019
Very great with me. Very kind. Could slow it down just a little but very helpful. Also very answered questions I had...I feel so much relief now that I have NDR help.. Thank you and can’t wait to see the bright future with out debt.
Reviewed April 22, 2019
I was hesitant going in at first, but they went into a lot of detail to make sure I understood everything before they asked for the sell. I called back a couple weeks later because I saw that going it on my own wasn't going to work. When I called I got the same person and the same great service. Now we will see how it goes. I'm sure if I do my part, they will do their part.
Reviewed April 22, 2019
So far my experience with NATIONAL DEBT RELIEF has been pleasant. Jolena and Nancy answered all my questions. I am hoping to resolve my debt in a timely manner. I feel confident I am doing the steps to resolve the matter.
Reviewed April 22, 2019
Marc ** was very kind and professional. I appreciate the help. I have had so much anxiety over these two loans, I feel like National Debt Relief helped alleviate my anxiety. The intake was almost pain free. I would recommend this service to my friends.
Reviewed April 22, 2019
I dealt with two different people who were quite help, very professional and relieved me of a lot of stress!!! I was handled efficiently, all questions answered quite well by two well versed, intelligent people. Please put a copy of this in their respective employee files. I will recommend your company to friends and associates. Thank you very much. Paul
Reviewed April 22, 2019
National Debt Relief has been very helpful in explaining what steps we need to take to be debt free. We can't thank the team enough for their wonderful support. We could not have done this without National Debt Relief's support.
Reviewed April 22, 2019
When I called I thought that maybe I'd be pressured into signing up but was welcomed by understanding instead. James ** was very understanding and helpful. He explained the program in detail. Told him I needed to think it over. He did not bother me like other companies had. I can't wait for National Debt Relief to start with my accounts.
Reviewed April 22, 2019
The Representative that called for our welcome call, went over everything very well and was very knowledgeable with any questions I had. This was a very easy call and helped settle any fear I might have had. I appreciated the professionalism and helpfulness of the representative.
Reviewed April 22, 2019
It’s important to have people communicate about issues such as these with compassion and absence of judgment. I experienced all of that and it helped to solidify the opinion that I made a good decision in choosing them. All representatives were kind, knowledgeable and understanding. I would choose them again and again.
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