National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed May 2, 2019
Everyone was very informative! Alex ** made me feel at ease and reassured my debt situation would finally be resolved. I'm grateful for the professionalism! Thank you to National Debt Relief for helping me towards being debt free! Victor was pleasant to speak with during my "Welcome Call".
Reviewed May 2, 2019
The whole process was so easy, and Ben was so helpful. He explained every step of the way so that I could understand every step be for we move on to the next step. I think this is going to help me so much. I just got started, will update later on how it all comes out.
Reviewed May 2, 2019
Everyone has been very helpful, nice and explained everything very clearly over the phone to me. Thank you so much for your patience and understanding!! I can’t wait until I can say, I am free of debt!! Thank you again!
Reviewed May 2, 2019
The lady that did my final call was horribly hard to understand. She spoke way too fast and mumbled a lot. Safire, on the other hand, was awesome to work with, extremely easy to talk to and very helpful. I enjoyed speaking with her.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.
Reviewed May 2, 2019
Very easy and stress-free process to navigate through. The agents are very knowledgeable, helpful & understanding of your needs and troubles. Would recommend anyone needing help to give them a shot. Looking forward to being debt free very soon, thanks to National Debt Relief.
Reviewed May 2, 2019
Both of the specialists I spoke with were very knowledgeable and helpful in this very difficult time for me. This is a hard pill to swallow to find myself at this point and it has taken a toll on me emotionally and mentally. I appreciate the time they took with me to explain it and while it doesn’t make me feel better at the moment, I expect I’ll find relief when I come to the end of this journey and look back and know that I am finally free of the debt I’ve been carrying for so long. I’ll have them to thank for helping me to get to that point sooner than I would have without their assistance.
Reviewed May 2, 2019
Kindness, friendliness, professionalism and absolutely no judgment is what we were met with when we made the desperate call to NDR. Within minutes of the initial call, we were able to exhale for the first time in a very long time. Thank you to Christal ** and Laura ** for making this such a phenomenal experience!
Stacie, thank you for sharing your experience with us! We'll be sure to let the agents know you mentioned them by name! We look forward to working with you.
Reviewed May 2, 2019
Both people I talked with were very friendly and explained everything clearly... I knew credit would take a temporary hit but it will improve. Is such a relief to know I can get things straightened out in just a few years... now can sleep better at night.
Reviewed May 2, 2019
Everyone had been very helpful, pleasant and patient with me, as at times I have difficulty hearing and understanding on phone interviews. The team has been very professional addressing my needs for debt relief and I appreciate all they are doing to help me become debt free.
Reviewed May 2, 2019
Very helpful. Answered all my questions. Very fast process and great communication towards washing away all my wife and I debt. Just started this journey to a debt free life. I would tell my friends and family. Hope everything works out as planned and I should be debt free sooner than I know it .
Reviewed May 2, 2019
Your team is very informative, knowledgeable, explained the program and answered all questions. They were very patient and timely. The target is to pay my credit cards dept in a fixed period of time and with a reasonable amount. The team had proposed the solution which met my objectives to solve my debts. Thank you for that professional initial service.
Reviewed May 2, 2019
The customer service was excellent on all levels. The staff was knowledgable in all aspects, was able to answer all my questions and was very clear and detailed on services being provided, what would happen through the process, they were very quick at getting my issues resolved.
Reviewed May 2, 2019
Both ladies who served me today were courteous, prompt when calling back when they say they would, very knowledgeable of the agreements and made me feel like a family member or something. It’s amazing to see this level of service remaining in the world. If these two ladies were everywhere the world would be a better place. Tangela ** was one lady and I cannot recall the other lady's name who was thorough in her checking and completing the welcome package. She was with success team however.
Reviewed May 2, 2019
Both reps I worked with via email and the welcome call I had were excellent, very clear, very concise, polite and friendly. They also were very transparent with all documentation requirements rules etc, and made sure to explain everything as well as to follow up in asking me if I had any questions in case I was unclear or concerned.
Reviewed May 2, 2019
Very nice, helpful people... Willing to help in any way. If I have any questions or if they’re anything I don’t understand, I know they’re a phone call away. I can call at my convenience... Thank you so much, Sheila and Marshall **.
Reviewed May 2, 2019
I only just started my debt relief journey and I'm already really excited. The people at NDR have been friendly, helpful, and have gone over every possible event that could happen along the way. I would recommend them to anyone that I know who is interested in getting a handle on their debt. Great company.
Reviewed May 2, 2019
I feel that everyone I dealt with in your company was very respectful and polite. I also liked how they were will to answer any and all of my questions even if I asked them more than once. They gave me a great feeling of confidence in signing up with the program and achieving a better financial lifestyle. Thank you for all your help and I can't wait to see the results.
Chad, our agents are some of the best in the business and we will always try to give you the best customer service experience we can. Thank you for sharing this with us and please let us know if there's anything we can do to make your experience better.
Reviewed May 2, 2019
Was very helpful and both representatives were friendly and informative. I enjoyed that they were patient with helping me solve my debt issues and being able to work towards me being debt free in the future. I will make sure to refer to a friend about requesting help from the program if they find that they need it themselves.
Reviewed May 2, 2019
Everyone that I talked to was very helpful and I recommend a few people since proceeding with this decision. I highly recommend Taj **. He helped me out so much I also told my mother about him and she signed up today as well!
Reviewed May 2, 2019
Really great staff and made the process easier. It was tough, humiliating, but they are there to help and very thorough. I truly appreciate the time and efforts to make things easier on me. I would highly recommend to anyone needing assistance.
Our agents are here to help you in any way we can every step of the way. The hardest part of the process can be taking the first steps. Things should get a bit easier as you get used to the program and get into a groove. Don't hesitate to contact us if you have any questions or concerns.
Reviewed May 2, 2019
I'm doing debt consolidation through National Debt Relief and it isn't as tedious as I first thought it would be. NDR's service is more affordable than other companies and the cost is great considering the quality of service that I get. The application was easy and they were transparent about my payment plan. I'm also comfortable working with my rep.
Reviewed May 2, 2019
I'm trying to get my credit back right and start a new year in the right way. I contacted National Debt Relief and the enrollment process was cool. They asked me a lot of questions over the phone but other than that, everything was good. They're the ones taking care of everything for me and they're doing a good job. They call me to let me know that they have been taking care of things. Then, when I make a deal with somebody to try to get my credit back right, they let me know. Also, when I have a question or concern, it's not hard to get through to them. They could've let me on a cheaper payment plan, but I don't have a problem with it. Since I started using National Debt Relief's services, my credit has been getting better. I have been recommending them to people.
Reviewed May 1, 2019
Team was very knowledgeable and straightforward in helping me set up my account. The presentation was clear, concise, and to the point. I am looking forward to getting out of debt as soon as possible. With the proper coaching and help I can reach my goals as quickly as possible.
Reviewed May 1, 2019
I was very satisfied with the professionalism of NDR. Everyone that I had come in contact with were very personable and the process was made very clear and understandable. I would recommend this organization to others that are in hardship situtations.
Reviewed May 1, 2019
Great service, very informative! Team members were great at answering questions in a timely manner. They helped me by emailing and answering questions since it was difficult to talk on the phone in the beginning. I would recommend to a friend. National Debt Relief will be helping me to improve my financial stability and decrease stress levels with monthly bills.
Reviewed May 1, 2019
I was so happy to work with you guys. I really appreciate your time and help in solving my debt issues. I will surely recommend you guys to family and friends in need of your services. I hope to speak to you guys after everything. Thanks and stay blessed.
Reviewed May 1, 2019
The people that help us set up our account did a excellent job at helping us set up our account. I couldn't find our account number so if I will call tomorrow and find it. Is there a app that I can put on my phone?
Reviewed May 1, 2019
My enrollment agent, Chris **, was very sincere and efficient. I have been bogged down with financial stress since my divorce and he seemed like the first person to really care and understand. The welcome team was very helpful in the process as well. I enjoy the online portal - it provides full transparency. Thank you so much for all of your help. This is going to help me get my life back on track. I will recommend you to all my family and friends.
Reviewed May 1, 2019
Curtis provided me with excellent customer service. He made me feel secure giving him my personal information and explaining the program in detail. The young lady who called me the next day to discuss orientation was excellent as well. She was thorough and answered all my questions.
Reviewed May 1, 2019
Updated on 10/13/2020: I wanted to consolidate everything and get it paid off sooner than I would have been able to otherwise. I liked the feedback and research about National Debt Relief. Everything has been super easy up until now. Overall, the customer support has been really good. Geri made me feel at ease about it. Also they were able to resolve a bunch of accounts right away. However, I wish I have known from the beginning that they wouldn't start to settle other accounts until you have enough money banked.
They settled several large accounts in the beginning, but then they haven't been able to settle anything else since then because even though I'm paying my $700, $800 a month, there's not enough saved yet to settle other accounts. I only have two collectors left and NDR just said they can't help me because there's not enough leftover in my account at the moment. If a person like myself has proven over time, for a year or two now, that I make my payments on time, they should be able to go ahead and negotiate more debt even if there isn't some banked in there yet because I've proven the ability to pay. That would be nice.
In addition, it has been almost a year now and I'm still getting phone calls. The worst is Target who said they refused to speak to NDR. They can only speak to me. And then, I got them both on the phone and they can't talk to each other. I'm like, “Target, I don't know what to tell you. National Debt Relief has my money. You want my money, go to National Debt Relief. But I'm not paying you. Let them pay you. They have my money. That's all.”
Except for Target, I get way less harassing phone calls, and my anxiety has gone down, because I don't get 10 different bills a month. I only get one. And I know what I have to pay. I can budget for it. And then, I cut up all my credit cards so I don't have to worry about charging anything else. The program helped me consolidate, resolve and get off my plate the debt that I acquired before my marriage and kids, and it now helped me so I can pay for my son's college because things are consolidated. So, now, I can pay both.
Original review: My rep was great and patient and kind so I referred her to my husband so he will be calling soon! Looking forward to relief and getting back on track with my finances. I know with your help I can do it!
Reviewed May 1, 2019
This process has been very smooth, all of the reps have been so helpful and nice, very considerate of my situation. If I had any idea how smooth this process would have been I would have started sooner. I would recommend to anyone.
Reviewed May 1, 2019
This company helped me find peace of mind and is helping me become debt free. The enrollment process is long, but thorough and they guide you through each step. Friendly and understanding personnel. This is a new opportunity to start over, and NDR make a tough situation easier. So many positives and they are really there with their help-line, customer service and you have a portal to track your progress. I would recommend you check them out.
Reviewed May 1, 2019
Thank you so much for helping me out, I feel like maybe this is the way out of all my debt, I’m little sad that it’s going to hit my credit score badly but that’s just part of life. I was going to try to buy a house this year or next year but it’s going to put me a little bit behind in my goals of life but I feel like I have made a good decision and I feel like you guys have helped me make this good decision and I hope to succeed. So thank you so much for having wonderful employees who can help you out and guide you through.
Reviewed May 1, 2019
Everyone was friendly and didn't seem to judge me because I fell on bad times. They went step by step and made sure I understood all my options. I would recommend this program to everyone that falls on hard times and needs help.
Reviewed May 1, 2019
Very helpful, professional and good customer service. Detailed information on how the service will be done. Helped me through the application forms. Was extremely patience with my inability to be computer efficient. Never felt rushed throughout the process and made every effort to make sure I understood each step as well as what the next steps would be.
Reviewed May 1, 2019
It was a great and professional conversation and very informative. The representative took her Time to explain step by step all that I needed to know about the debt relief program. She walked me through everything I needed to know.
Reviewed May 1, 2019
Very pleased with the communication and knowledge of Staff. The process was quite easy and All questions were answered quickly and clearly. I must say, thus far I am very happy with my choice. I look forward to the successful completion of the program. Thank you.
Reviewed May 1, 2019
Everyone was very helpful at answering my questions and they are optimistic about helping me solve my debt issues. I think NDR is a good company that is willing to help out people in need. I am glad to get this figured out.
Reviewed May 1, 2019
The process of helping us with our debt was as easy as 1-2-3. Thanks for being so nice and explaining everything to us. Very easy to understand and made us feel like we counted. Nick is the best. James. Again thanks for all the help.
Reviewed May 1, 2019
Very helpful and informative, willing to help any way they can. Lots of emails with questions and they answered every one with no issues. All info is gone over at least twice to make sure it is understood. Very helpful. Couldn't ask for a better experience. No problems.
Reviewed May 1, 2019
Aaron was very helpful and informative. He was able to answer all my questions and concerns and provide me with the best possible program for me and my situation. I look forward to working with you and being debt free.
Reviewed May 1, 2019
I saw your information this morning on TV and have a couple of debts that are stressing me out. After speaking with Ramzy, I felt like finally, I will get some relief! This program is quite simple yet there's a lot that goes into it... behind the scenes. Not only was everything communicated clearly with me, I felt a weight lifted off my shoulders because I am able to pay off my debt without any harassment from CA. I followed thru on the emails, signed up and then called for my Welcome Call and spoke with Lupe who was extremely friendly, thorough and made me feel like the decision I made was perfect for me! Thank you all so much for giving me a chance to better my situation!
Reviewed May 1, 2019
Gloria was very professional, patient and explanatory. My overall experience with her during the phone call was superb!! She is great and Made me feel very welcome and assured me the help I am seeking through NDR will be at its best!!
Reviewed May 1, 2019
Very friendly and knowledgeable. Both Pam and Nancy helped me to be more comfortable with the process. They were very helpful going thru online application and explained all the process very well. All questions and concerns were answered & explained.
Reviewed May 1, 2019
Everyone was very polite and helpful. The process was not too difficult considering the difficult subject matter being discussed. I appreciated the help and guidance. I also appreciate the savings I will be experiencing during this process. Also, the time to repay is not too long.
Reviewed May 1, 2019
Everyone was very helpful and considerate to my needs and was willing to answer every question and even go over everything multiple times to make sure that I understood everything. I will recommend National Debt Relief to my family and friends.
Reviewed May 1, 2019
Christal was great. Very prompt and helpful with explaining everything! She answered all my questions without hesitating. I got off the call feeling at ease and excited about the program. I will definitely recommend her in the future! I can’t wait to get everything started.
Reviewed May 1, 2019
Were easy to work with. Very friendly staff. Would recommend this company to anyone that needs help with payday loans. They treat you like a person not like you are less than. They seem to really care about you. Thank you.
Reviewed May 1, 2019
Everyone has been honest and friendly and upfront about what to expect. I'm so glad I called. They made the application process convenient and quickly answered all my questions. I believe this company truly wants to help people and I look forward to being out of debt with their help.
Reviewed May 1, 2019
They were very professional and thorough with explaining the debt relief process with me. They are making me feel more at ease about getting out of debt and trying to get myself back in order financially. Great company and very helpful.
Reviewed May 1, 2019
We were treated with friendly responses each time in our communications with National Debt Relief. The information presented was informative and knowledgeable. Their patience In explaining information made us feel less anxious when we ask them questions. We would recommend them to a friend.
Reviewed May 1, 2019
My first contact with them I spoke with Mr **. He done an excellent job explaining the process with me, very helpful and patient with al of my questions. The next call I received was from compliance which once again was very professional and informative.
Reviewed May 1, 2019
I was putting this off for a long time and realized I had to do it. I was expecting to have to make copies and do all the dreaded work. All it took was an email and in less than two days, I am enrolled and had the best night's sleep in months! They were very supportive and understanding. Thank you!!
Reviewed May 1, 2019
Max was very helpful in guiding through this process to get out of debt. I have hope now that it is possible to get out of debt. I have never had to do this before and it was really hard for me to do. I couldn't see a way to become debt free. But now I have hope.
Reviewed May 1, 2019
Very informative, Helpful, Made sure I understood, Reviewed policies, assured me that customer services was approachable, walked me through steps, listened to my concerns, reassured me of processes, went through agreement until I had an understanding. Answered all questions to my satisfaction.
Reviewed May 1, 2019
Customer service agents were awesome, understanding, and excellent. I was heavily in debt and hardly could manage my debt, and NDR has saved me from shame and stress of worrying daily about my debt. Yet to unlock more benefits from this program, the journey begins!!!
We look forward to working with you! Please reach out if there's anything you need.
Reviewed May 1, 2019
The contract was explained in detail and any questions I had were readily answered as well. The processing of my application was done in a simple and painless way. The confirmation of acceptance of my application came the same day. I can't thank you enough for giving me a new financial lease on life! Terrific!
Reviewed May 1, 2019
Krista was very professional, lots of patient, very knowledgeable. We're so excited to have her guidance and help and also the welcoming call was fantastic. Thank you so much for your help and guidance. He was very beautiful, the way she explained how we were going to benefit by this process.
Reviewed May 1, 2019
Spoke with Mario ** which was very friendly and very helpful when explaining everything and helped me go over all the details with my account. Very prompt in returning my messages. If he didn't have an answer he went to find it through someone else.
Reviewed May 1, 2019
So far the professionalism and customer care has been amazing. This service has helped my wife and I hope to help me as well. It’s nice to know there is a program out there that truly wants to help people who have been through hard times.
Reviewed May 1, 2019
I’m going to have to say that everyone I talked with was very friendly, helpful, knowledgeable. Jose was great, as well as everyone else. I felt that I was talking to people that really wanted to help. I felt very comfortable, like talking to a friend.
Reviewed May 1, 2019
I went through a really bad divorce, took on a whole lot of debt as part of the divorce agreement, and it buried me. I did a lot of research and I talked to a couple of different companies. It seemed like National Debt Relief was the one that was most commonly used. I went with debt consolidation and I’ve been happy with the results thus far. Also, if I have any questions, I have somebody I can reach out to through email or their cellphone number and I can contact them directly or I can work through the regular customer service. I have had several instances where I’ve had questions, clarifications, or concerns and I’ve reached out and got immediate responses.
They are negotiating on behalf of me with my creditors and in conjunction with me. It’s a four-year program and I appear to be on track to complete it in four years, potentially less based on where I currently stand. I had three accounts I had been meaning to settle. I was able to settle and have one completely paid off and completed within the first 11 months of the program. Then, between month 10 and 12, they were able to negotiate and come to a settlement agreement with the largest creditor of the three. I have one more who haven't started negotiations yet. They're a little bit more aggressive with their stance on whether or not they’ll speak with them at this point.
Working with NDR has worked out for me. The monthly payments worked out to be less than what I had been paying for my structured payments with the individual creditors. I really don't have excess cash on hand, but I’m able to make them. It has put me in a position where I don't need to pay anything late and I am not really building up savings or anything of that nature. It wasn’t set up in a fashion where it pretty much cut my monthly payments down to like a fraction of what they were and it made it more manageable, based on my income and expenses. I would recommend NDR to somebody in my situation.
Reviewed May 1, 2019
National Debt Relief provides me with a very good service. They consolidate my debt and they try to look for the best way to resolve those. One can go crazy having so many payments come out at the same time and not knowing which to pay first, but then you have to pay everything anyway. It's good with the program because I make only one payment and NDR deals with the credit cards and banks. They try to negotiate with them, get some discount, and then they find out the amount that I have to pay. I started a few months ago on a three-year program and have spoken with a few guys. Every time I call for information or to see how my accounts are going, I get very good answers from them. I would recommend them right away to anyone who needs the service.
Reviewed April 30, 2019
Smooth and easy process, the information was very well detailed. I have been in debt for a while and now just to have the peace of mind that someone is helping me is outstanding. Keep up the good work. I am a happy customer.
Reviewed April 30, 2019
Taj was great with helping me set up the account. Also the representative I spoke with for the welcome call was terrific. All the staff was very helpful and informative and made me feel comfortable in my decision to join NDR.
Reviewed April 30, 2019
Maurice ** was so kind and understanding. He literally spent a whole hour on the phone with me walking me through the whole process of making a new password, it was supposed to be “easy”, but I was overwhelmed and frustrated!!! He never lost his cool or said anything negative!!! He is an outstanding person, let alone employee. Thank you so much, Maurice, you made my day!!!
Sheri, thank you for sharing this with us today. We'll make sure to recognize Maurice's efforts!
Reviewed April 30, 2019
The whole process was faster than I had thought it would be. Everything was explained in detail. All corresponding emails were easy to get through. All & all, the process was painless & thorough! All representatives were polite & to the point, making this process a little less stressful.
Reviewed April 30, 2019
Thank you for making this process nice and easy. I felt like this is the best solution for me and the two people that helped me made me feel comfortable and my choice an easy one. Now I can move forward and get out of debt.
Reviewed April 30, 2019
The process was quick and the explanation was very simple to understand, 10 out of 10, would recommend anyone. I was scared at first but the customer service was very friendly and was willing to help me resolve my case.
Reviewed April 30, 2019
Both Dwight ** and the welcoming department were very professional, easy to understand and complete in the explanations of the program. Mr. ** was very acceptable to answering my questions and made my experience less stressful. Thank you, Geraldine **.
Reviewed April 30, 2019
This was a very simple process. Lia and Stephan were both very kind, understanding and professional. I felt they were both very knowledgeable about the program. They both made me feel comfortable. They made the process simple and very easy easy to understand.
Reviewed April 30, 2019
Between both representatives that have aided me in beginning this process, I am extremely pleased and look forward to working with National Debt Relief for the coming years. Again, I am very happy with the excellent customer service that I received.
Reviewed April 30, 2019
I was well informed, and the welcome in process was excellent. Professional, with warmth and clarity by all whom I spoke with to sign up. Yet to be revealed how successful this journey will be to reduce debt and go forward with more freedom, and I am very optimistic given how well I have been served thus far.
Reviewed April 30, 2019
Exhausting but very helpful, went over every detail and made sure that I understood everything explained to me, lot of phone calls and paperwork. Very detailed. I appreciate their patience. Thank you for your patience during my irritation.
Reviewed April 30, 2019
The two individuals who assisted me were very helpful and thorough when explaining all the terms. They are saving me a great deal of money as well. I can’t wait to be debt free finally! I would highly recommend this company to anybody with a similar situation.
Reviewed April 30, 2019
It was a great experience. Thank you for all the help. Everyone was friendly and helpful. We hope to pay off our debt in no time and with your help, I think we can do it. We have been trying to resolve this for a very long time.
Reviewed April 30, 2019
Customer Service Manager was very detailed in the process in what to expect now, during and tax preparation. He answered all questions and informed me of things I'd overlooked! Success Team was very well informed also. Couldn't have asked for a better experience!
Reviewed April 30, 2019
Very experienced and kind customer service. Answered all my questions fully and without hesitation. The representative was attentive and understood all of my questions. I have no complaints with the level of expertise and understanding from your representatives. Awesome job!
Reviewed April 30, 2019
Richie had a very calm voice and talked to me so that I did not feel so humiliated about calling NDR. He went through the program and answered my repeated questions and was very helpful in showing me how the program worked.
Reviewed April 30, 2019
Very Professional Stephen **. EXPLAINED everything in a good manner. I could understand what he was talking about. My past experience as a V.P Branch Manager at a Bank helped. Even after being retired for 16 years. The lady I spoke to this morning at Welcome was very detailed and professional also. Both highly recommended.
Reviewed April 30, 2019
Wonderful customer service. They made the whole process so easy. They answered all my questions and really took the time to make sure I understood everything. They really seemed to care and really made me feel like their main concern was to help me reach becoming debt free.
Reviewed April 30, 2019
My experience so far has been outstanding and a lot of information. Not excited that about doing this but very Happy that I will not be filing bankruptcy!!! Gilbert ** and Welcome servicewoman were very professional and courteous throughout entire time. Thank you, Charles **
Reviewed April 30, 2019
Very cooperative and got into deep detail. Always willing to answer and help me out in whatever questions or confusion I had. I got very good feedback and now I understand and comprehend what I need to do to get out of debt.
Reviewed April 30, 2019
I found the representatives very kind, helpful and informative. The application process was a bit long but easy. I cannot speak to anything else because I am new to the program but hopeful it works well and is not too painful to go through.
Reviewed April 30, 2019
I had a great experience. They were very helpful. They explained everything in detail. They set my mind at ease. I feel more hopeful and confident about my future. I feel that my plans for the future is doable and that I now have a plan to get out of debt.
Reviewed April 30, 2019
From the initial call to the welcome call, both representatives were not only friendly but were also very clear in explaining the process. Every time I had questions they were happy to answer them very clearly. Also, even though this process can be a bit intimidating because they know all of your bad choices I never felt judged and instead felt supported. I am looking forward to completing this program successfully.
Reviewed April 30, 2019
The people that I work with an Adam ** and Ginny was very informative, cooperative and kind and courteous. The only complaint I have is that this takes forever to do and signing the papers by email is extremely difficult especially if you're talking on the same phone. It took me about six or seven different times to finally get it to go through. I was extremely upset with that but the people were great.
Reviewed April 30, 2019
Both Tyler and the lady I spoke with today for my welcome call were very helpful, patient and informative. I asked a lot of questions and got clear answers for every single one of them. Looking forward to working with National Debt Relief to help me get out of debt.
Reviewed April 30, 2019
The two representatives that I spoke to during my welcome to National Debt Relief were very helpful and understanding of my situation. Every question that I had was answered knowledgeably and efficiently. I would recommend calling them to anyone having this situation with debt and letting them help.
Reviewed April 30, 2019
My experience was a very good one. I felt completely explained on all fronts. The two people I talked to were extremely pleasant and informative. I do appreciate the help getting back on track. So I say. Thank you for helping me. I will not forget it.
Reviewed April 30, 2019
I thought the two people I talked to were very knowledgeable and friendly. They made the process very easy and not stressful. I thought they were very professional and helpful. I was very satisfied with them. They made sure I understood every part of the process.
Reviewed April 30, 2019
I was nervous about using any kind of debt consolidation company, but knew I really needed help! I was encouraged by a friend to try NDR and have found each step so far very easy and the people I have interacted with have been very helpful and treated me a like a person. I am already feeling better about my financial situation, without having made any settlements yet, just because I know I am not alone and there IS a solution!
Reviewed April 30, 2019
I would like to say how professional, patient, knowledgeable, and courteous both Brazil ** and Ronald ** were. This was not my first call in looking for the right debt relief program and I was made a believer about 5-10 minutes into the call with Brazil. I am looking forward to working with NDR and excited about by debt free future!
Reviewed April 30, 2019
Dealing with Matthew ** was a pleasure. He was knowledgeable, informative and very understanding of our situation. I would highly recommend the staff at this very early start of our program. We look forward to resolving our debt with the assistance of National Debt Relief program. The online assistance and customer service was very easy to understand and follow.
Reviewed April 30, 2019
Both Kirk and Gabery were very friendly and helpful in the process. Both were understanding and walked through the process to make it understandable. If the program works as stated I will recommend it to others to help with getting them out of debt quicker.
Reviewed April 30, 2019
Very, very pleased with our experience with NDR. Couldn't ask for a better representative than Drew **. She was totally very good at explaining the details of the program and working on a program which will be just right for us. We dealt with her thru several phone calls and emails and she was always happy to assist us and answer our questions. We are pleased with the scheduled payment amount and even though the bad credit will be on us for a spell, we know this is the best opportunity for us to get our debts in line again. Thank you for all your help.
Cecelia, thank you for sharing your experience with us today. We'll make sure to recognize the agent who helped you with enrollment. Don't hesitate to reach out if you need anything.
Reviewed April 30, 2019
So far everyone that I’ve spoken to at National Debt Relief program has been extremely helpful. I am excited to get this started out to be debt-free finally after four years. These people have really help me to relax and make me feel more comfortable about my situation and I did not judge me or make me feel inferior to the other human beings in this world. I am sorry truly sorry that I have to go through this but I appreciate all the people at this programs help. Thank you thank.
Reviewed April 30, 2019
Wow, I can't explain how helpful it was to talk to you guys and understand what was going on with my credit. You guys are not only debt helpers, you guys are also life coaches. Thank you so much for all your help and making me comfortable enough to step away from bad debt. A++++++
Reviewed April 30, 2019
Easy application process. The customer service rep was very helpful. So happy to get started with the program and on my way to being debt free. I would recommend this program to anyone looking to get out of debt. Sorry I didn’t do it sooner.
Reviewed April 30, 2019
So far the experience has been good and they have been very helpful with all the questions and concerns I have had. Hope to get to feel relief soon. Looking forward to becoming debt free with the help from a great support team.
Reviewed April 30, 2019
She explained everything that was going to happen through the program very well. Was very nice and helpful. She went over what I needed to do to make sure that I am successful. She answered every question that I had.
Reviewed April 30, 2019
I felt the process was relatively easy but thorough as it should be. I had every confidence in everyone I talked to. I Look forward to working with NDR to settle our debt. Both of the people I talked to were very reassuring. I would recommend anyone to contact NDR if they find themselves in hardship.
Reviewed April 30, 2019
Me and My wife needed help consolidating our debt, and we were not getting anywhere. Banks were no help, could not get a loan, too much debt not enough income. So I called National Debt Relief, and they offered to help. Eddie and Stephen were amazing on helping with our new journey of becoming debt free.
Reviewed April 30, 2019
Very kind and understanding and felt like I was in good hands. Took care of all my needs and walked my wife and myself though all steps of the process. I can actually see the light at the end of the tunnel now.
Reviewed April 30, 2019
I went through a bad divorce and for three years, I worked to build my struggling credit. It got up 100 points, but it was stagnant. Then, I lost my job and that was really gonna erase everything that I worked for. So after doing some research, I reached out to National Debt Relief. I had some friends that used them as well as other companies and the ones who worked with NDR had a good experience. Also, when going into a debt relief program, one’s credit drops before it picks back up but at the end of it, NDR offers the 90-day program where they help rebuild people’s credit. The reviews said that it did help people in the long run. So, I decided to sign up with them as well. They took all of the debts and they're working out payment arrangements on my behalf. I'm paying them one flat rate fee and they're settling the debts for me. That way, I just deal with them and they deal with everybody else.
Originally, it was just me. Then, we decided that my husband and I would both do it because my income affected both his debt, my debt, and our combined debt. NDR was able to work with us on which ones we chose and which ones we could still handle financially and that was super helpful. Our rep changed our contracts for us - took some debts off and added some different ones. They are really good at explaining what something means or what we're gonna save and any time we've had questions and needed to call them, they've always been super helpful. We're doing a three-year plan and our goal is to be out of it in a year and a half, which gives us about 14 more months.
The program really worked in our favor. NDR negotiated payment arrangements for two of our biggest accounts early on and for good amounts. We're also happy with the rates that we got. We have a payment of a couple thousand dollars coming up and there are three more accounts that they would be able to settle from that one payment. We're paying NDR a fee, but for what we're saving, it's almost like it's what we would've spent anyways. Plus, the collection calls stop, so that's less stress on me.
Reviewed April 30, 2019
I was having concerns with my personal credit cards and I did some research. I saw that National Debt Relief was the top company that helps with big amounts of debt so, I decided to use their services. At first, I wasn’t willing to use NDR's accounts where they hold the money because they have a $10 fee that they charge monthly. I wanted to use my own account. I believe that there shouldn’t be any fees for those kinds of accounts. It just makes no sense. A fee shouldn't be charged to people who are already going through financial problems. You’re trying to get these people paid and to get the headache out of the way.
The representative I spoke to wasn't friendly and wasn't willing to help at first. I then asked for a manager and felt better about the interaction. The guy did not want to move forward and help me out because of that but I changed my mind and said that would use their account even they charge that $10 monthly fee. They were very straightforward, walked me through and made me understand the process. They worked towards consolidating the three accounts that I have, as well as working with the creditors to get them paid. Then, if there were any changes, they tried to communicate with me as much as they could and they were very flexible. Since things are changing with my mortgage due to me losing my job, I’m paying a little bit more now. I have to give National Debt Relief a call to see if they could change my payment plan and look at my monthly payment.
Working with National Debt Relief has given me a bit of peace of mind. Not having to deal with the creditors personally definitely helps out and that has helped me sleep at night. Also, they give you the opportunity to have an attorney work on your behalf in the event of any litigation that comes up with regards to your debt. Their attorneys work and support you. I understand how there are fees for that and I don't mind paying them.
Reviewed April 30, 2019
I considered another company and it was kinda the same thing but National Debt Relief was a little cheaper. The enrollment process was easy. They did everything and they made me know how much I needed to pay. They told me about the timeframe and they've been on point. I've been with them for about seven months now. I have six accounts and they already took care of three so it's more than halfway through.
The team at National Debt Relief is informative and they return my calls. I got no complaints. Everybody I call is pretty much on it and it doesn’t take them long. They make the payment plan worth my while because they know it is like a hardship so they take that into consideration. It will make you do what you can do but you gotta let them know two weeks in advance that you are gonna have a situation or you are not gonna be able to make the payments. I do mine like that so they can push it back to the end of the payment. I already recommended National Debt Relief to a couple of people.
Reviewed April 29, 2019
I was surprised by how easy the employees made this process. They went over all the steps slowly, and make sure to ask if I had any questions while we were filling out the papers. No matter how small a question or if I had to ask again if I had any reason to feel that I needed more clarification, they were more than willing to make sure that I understood. I felt so much better about my situation after talking to the people from National Debt Relief.
Reviewed April 29, 2019
Enrollment was very fast and easy, the staff working with me were very professional and helpful during what could have been an incredibly stressful process. As for the efficacy of the organization itself, I have no experience yet on which to comment, but if my experience during enrollment translates to my experience with the rest of the process, I imagine that I'll be very satisfied indeed.
Reviewed April 29, 2019
Ruben ** was very helpful and courteous! He helped me in understanding my debt total and what I would be paying back and for how long. Gave me a very clear picture of my total debt, how long I am paying into the program and how much I will be saving.
Reviewed April 29, 2019
The service representative was very courteous, polite and professional. The representative (Nicole **) was also very knowledgeable, helpful and thorough. She took the time and effort, to guide or help me, regarding setting up my client services online portal. I’m overall very satisfied with her service.
Reviewed April 29, 2019
Our Representative was Lorraine ** and she was wonderful to work with. She explained everything very clearly and was very patient with us. She is definitely an asset to your company. We are very pleased with the beginning of our relationship with National Debt Relief and looking forward to the day when we can be credit card debt free. Thank you!!!! Douglas, Karen.
Reviewed April 29, 2019
Easy and pleasant to work with. Explained the process thoroughly and answered any questions I had. Everyone that I talked to and dealt with was very knowledgeable. National Debt Relief helped me see the light at the end of the tunnel.
Reviewed April 29, 2019
My experience was very informative. Shelley ** was pleasant. She explained the program thoroughly so that I was able to understand it. She also repeated part that were unclear to me. I really appreciate that you have a program that will benefit my family at this time. Thank you.
Reviewed April 29, 2019
When I was researching debt relief programs, hands down NDR was the top choice for me. After speaking with both the reps I felt so much relief. Both of them answered all of my questions and I feel a little bit better about my choice. Here’s to a better further with less debt and less stress. Thank you NDR.
Reviewed April 29, 2019
I got off the phone feeling relieved and thought these are very nice people. I believe that NDR is the right decision for my financial situation. You all will help me get in a position to purchase a home. Thanks!
Reviewed April 29, 2019
Just wanted to say how wonderful my experience was speaking with your representatives today. They were very kind and answered all my questions and were very kind to me even when I had to have them repeat things. I will definitely let all my friends and family know that your who they should call if the they need debt relief. Thank You. Deborah
Reviewed April 29, 2019
Edmund and Tiara were great! Clear, comprehensive, very friendly and professional! Thanks for getting me on my way out of the financial abyss. Everything is delivered electronically and by snail mail. Hopefully in 3 years I will be able to write again celebrating my success!
Reviewed April 29, 2019
So far my experience has been good. I just started the program. The rep to the on-boarding process has been really easy and I'm so glad I made the choice to do this and take some stress out of my life.
Reviewed April 29, 2019
The people who I dealt with, were knowledgeable and EASY to follow. The process was a breeze and very detailed. Because of the person talking me through no detail was too big to explain. I would recommend this service to someone else.
Reviewed April 29, 2019
Both of the reps were great in understanding and explaining how to sign up and what it takes. Keep up the good work and thank you for helping me out. I really feel like a weight has been lifted from my shoulders. The reps were very friendly, knowledgeable and clear. They also understood my situation and were able to pick the right program for me and answer all of my many questions.
Reviewed April 29, 2019
Terrance ** was very helpful, patient and understanding. I really appreciated his help in getting me started with National Debt Relief! Looking forward to seeing how all this plays out. Will post a review as things move along and hopefully I am debt free!
Reviewed April 29, 2019
I spoke with Brandy who was very friendly and informative. The process was easy and she helped me through setting up my account and understanding the debt consolidation procedure. I am extremely satisfied with the information I was given and look forward to being debt free.
Reviewed April 29, 2019
The gentleman was very easy to understand and explained things very well. We are very happy that you were able to help us. The forms were easy to understand and fill out. Thanks for helping us get out of credit debt.
Reviewed April 29, 2019
So far things have been great. They are not judgy or rude. All very helpful and understanding. I feel like I can breathe again. I tried to consolidate my credit and no one wanted to seem to help. And since my husband has been hospitalized 5 times since the 1st of the year this will help so much.
Reviewed April 29, 2019
They are very nice and extremely helpful in this process. It’s also nice knowing that they offer an attorney to give you peace of mind throughout this process. It’s great to have this program to be able to become debt free!
Reviewed April 29, 2019
Great experience.. Ari was really great to work with as well as Gloria. I am so looking forward to being debt free. I know in the long run this is what is best for me. I also know that the time will go by quickly.
Reviewed April 29, 2019
Anthony ** and Ed ** were amazing! I went from overwhelming anxiety about my debt and speaking about it with anyone. I apprehensive and very intimidated before I called. Anthony was able to quickly set my mind at ease. Both Anthony and Ed explained everything thoroughly and were able to answer all of my questions in a way in which I felt secure about my decision to enroll in the National Debt Relief program.
Reviewed April 29, 2019
They were very helpful with making us understand how the program worked. They put us at ease when we thought there was no way out. They showed us there is a way out. The people there were so kind and helpful.
Reviewed April 29, 2019
They are really kind to customers and I liked this program because I have really hard time to receiving calls and paying the bills I have. Thank you for helping me and your kindness. I hope everything goes well and well so I can live without the credit card debts.
Reviewed April 29, 2019
First, spoke to Ariana **, very personal and explained everything in great detail. Application went smoothly. Second, spoke to Edmund **, went over all previous information in detail, very efficient and sign up for Legal Services. Open my account. Have nothing but positive accolades for them at this point, which I hope will continue.
Reviewed April 29, 2019
It was a great experience to talk the young lady that did my Welcome. Why, because she made sure I understood everything we talked about not just once but at least 4 to 5 times. And she made me feel comfortable while talking to her. She talked to me not at me.
Reviewed April 29, 2019
They are very nice and helped me to understand the situation. I am a little leery about letting my bills get all the way behind. I do not want to have to go to court. Other than that, I am okay with everything.
Reviewed April 29, 2019
I have just signed all the paperwork so I have no review for how the program will progress but so far all the setup and prep/explanations & disclosures have been very good and clear. The rep Mercy was very nice and helpful.
Reviewed April 29, 2019
National Debt Relief consolidates my debt and helps negotiate lower terms in order to pay the debt back within a quick amount of time. Their program has made it easier to take care of lump sums and knock out larger portions of debt. Also, their reps have been helpful. They consistently check to see how the financial statement is in order to see if there's anything that can better negotiate payoffs. It seems like a good correspondence and I feel I have been adequately answered for any questions. It was a cut-and-dry service for me. They have handled what they needed to handle and have done what they said that they would do.
In terms of my payment plan, National Debt Relief paid attention to what my monthly income was and ensured that the payment was a reasonable amount to be taken. They also let me know who it was they talked to to take things off. Everything has been slowly paid down and I feel like my life will improve. Everything about my experience with them has been excellent.
Reviewed April 29, 2019
I was concerned with my debt and my debt payments. I found National Debt Relief's number on the television and the man I spoke to was more specific and accepted what I was able to do financially better than the guy from another company. The enrollment process was easier than I thought and the guy that I talked to first was very nice. Right at the beginning, National Debt Relief asked me how much I would be paying or they told me how much I should be able to pay each month. After around three months, it was too high, so I called back and they were very nice about lowering it for me. If I have a bad month and I need to push the payment back a few days, they do that for me also, and it is very good. I've had to do that two or three times in the two years that I've had them. However, I am not informed to my satisfaction.
I've never been informed about what my debts are now and I have not seen on paper what my settlements were. They told me when they called to see if I would accept them but they were ridiculous, so we didn't take them. I never got it through mail to see if my debts were going down and how much it has gone down to. My computer crashed and I wasn't able financially to get a new computer. I called to ask about something and they said that they sent it to me. However, they were sending it to the email and I would have to explain to them again.
I would not get any response and I would call. It took six times and I get different places in the country when I call them. I don't know who's gonna answer the phone and I was dealing with a new person each time. After I've been on hold several times and being transferred, I would ask. Sometimes, they said they would mail something to me, but it would not be the specific thing that I've asked about. I can call, get an answer and I get an attendant but many times, I get one who shouldn't be working in the public. I would like the program to have done something else by now but it has not. They charge interest and they charge service fees. They charge $12 a month for the lawyer, so it is hard to know or to stay confident that my debts are even going down. They send some paperwork, but I've never gotten one that shows what the settlement was for on this credit card and what my balance is now on it.
It would be nice to see right there on paper, so I can put it in the file that I have with them. It is also uplifting to see that I am making a little progress in my debt and it is not just all going for interest and service charges. It is hard to see what my cost is because I don't get a statement to see what my cost is each month. Nonetheless, NDR made contact with the companies and they took care of the phone calls that I was getting. It got the harassing taken care of. If a phone call gets passed and I tell them that I am on this program, the companies respect that. National Debt Relief has a respected reputation.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.
Reviewed April 28, 2019
I’m sure NDR has good intentions but this service makes a lot of promises they can’t keep. After a year and a half I have cancelled my service with them and I’m filing for bankruptcy. They were only able to get settlements for three of my debts. Two days after I cancelled I was served with civil collection paperwork from two of my creditors. I was warned by my bankruptcy attorney that creditors have the right to do this after default of payment, something NDR never told me would happen. The paperwork was dated two weeks prior so it’s a good thing I had already seen an attorney so I was prepared. What a gut wrenching feeling when you have been paying your hard earned money for a year and half and promised this would all be resolved in a max of three years and now have to start over. Shame on NDR for this scam. Glad I got out when I did.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.
Reviewed April 28, 2019
I had a lot of credit card debt because I had gotten sick two and a half years ago. I’m on disability and hadn’t been back to work. The credit card debt built up on me and I had to live off of it for a while until I got some money coming. I had done some reading up and the Better Business Bureau had National Debt Relief as the number one debt relief company.
The enrollment process was really easy and there wasn’t a whole lot that I have to do. Every time I had to call with questions, the reps at National Debt was able to help me out. Last month, I was told that I qualified for a loan through Liberty Lending and that I was approved for that. I was also told that within 90 days everything should be paid in full. But the credit card debt with Wells Fargo is still showing up on my credit reports when it was paid off in January. Other than that, National Debt Relief helped a lot and took a lot of worry with all the bills off of me.
Reviewed April 28, 2019
Our circumstances led me to think that we are in a situation where currently, with the creditors that we have, it's not working in terms of cash flow. We wanna honor the debt that we owe and do it in a way that makes life not miserable at home. I know from experience and talking to people that sometimes, debt consolidation doesn’t pan out well. I went online and did a couple of searches. I compared places and what constantly came up was National Debt Relief. One was from Better Business Bureau and some other places too where they were recognized. Everywhere I went, it was a ringing endorsement. I would look and scroll to the comments from the people that used them and it was enough information for me to inquire and find out more from the representatives.
I made the call to NDR and I was sure they would do everything that I would expect before they would hand off finances to a third party. It meant going over the debt that I had, and I had to have a certain amount of around $10,000. They had to verify it and I had to give them pertinent information about my work, location, and application process. Then, they needed to make sure that they had my permission to communicate with some of the outstanding debt that I had to the representative of those vendors.
I enjoyed the fact that they opened up a portal for me so I could see what had been transpiring real-time, what has happened, who they spoke to, what was going on, and what is continually going on in updates. The amount for me was 330, which was much better than what I was going to be paying with some of the ridiculous hard cash debt. It was a blockbuster move on our part. Sometimes, when you are desperate, you gotta side to reason and you scramble, and NDR was able to negotiate certain things. It is one of the best experiences I had and I continue to have it.
NDR contacted me recently and they asked how it has been, if there was anything they could do, how things were in terms of my expense with them and if that was working for me. They updated me with the timeline on paying off a certain amount of debts and how they have done it and negotiated it, and that I would just continue making the payment towards them. I was thrilled about that and so far, I have no complaints. My credit score has gone up which is something that I'm excited to hear about because it was in the tank. They told me everything would take a year and I have eight months to go.
Everybody that I have spoken to has been kind. They are good at reassessing where you are at. I got an email saying that it appears that my expenses are more than my income. I wondered how they knew that, but they did. They also asked me what I was doing to kinda offset this temporary problem in light of the fact that things have been set up already. It was really good. There was also one month where we couldn't pay them and they said that it was okay and that they would put it on pause. They factored in some things that they didn’t seem to hurt me. It might have extended the contract a little more month, but it wasn’t extra interest that I noticed right up front. When we had a bit more cushion, we were able to get back on track.
Reviewed April 27, 2019
I had a bunch of bills I couldn’t pay and I was paying so much every month. National Debt Relief contacted my creditors to get a lower payment. The cost in relation to the quality of service I received was reasonable. They worked with me quite well.
Reviewed April 27, 2019
Working with National Debt Relief has taken away stress from me and gave me a little more freedom. I have credit card debt due to unexpected medical emergency. I was researching and I just kinda went by the reviews for National Debt Relief and they have the best reviews out of everyone else. I did the application through my phone and it was very easy. The people that I talked to were very responsive and helpful. They talked me through a monthly bill and what amount I could afford so I still have freedom. Then, they gave an estimate term of how long it would take towards those payments. If I had any questions I emailed them and they were quick about emailing me back. I also got this little booklet and pamphlet that has the most commonly asked questions and more information about the program.
My rep takes care of all the negotiations and he does a very good job with it. He does all the heavy lifting, then all he would come back to me for is to tell me what they got and ask if I approve or am I content with it. I was impressed with how fast he got the first negotiation. I wasn't expecting it would happen that soon. I'm very happy with this process and the program has worked for me. It has reduced my debt, and even the monthly payment has gone down for me. It has not been quite a year yet but the website says I'm 33% completed with the program. National Debt Relief is the place to go if you wanna reduce your debt and take away the stress. Everything about customer support is very positive and the cost is good for the work they're doing.
Reviewed April 26, 2019
Both parties assisting me, "Dionne **" and "Frank **" were excellent! They were both thorough, compassionate, patient and professional. Very positive experience!!! It was the best alternative to bankruptcy filing and affords me the ability to lower my debt and rebuild again.
Reviewed April 26, 2019
My experience with National Debt Relief at this point has been awesome and every step of the way I was asked if I understood, which I found to be reassuring. They have been timely and efficient. And I would recommend NDR to anyone needing it.
Reviewed April 26, 2019
Everyone I spoke with during the sign-up process was professional and very courteous. The whole process was thoroughly explained with kindness at the many questions that I had. I would absolutely recommend your services to anyone seeking debt relief.
Reviewed April 26, 2019
From the moment Bill ** called me, I knew instantly that that National Debt Relief was the right company to handle my debt relief program. Everyone that I talked to treated me with the utmost respect, and professionalism. They made me feel like I had their entire team by my side while I was going through the program.
Reviewed April 26, 2019
The team was wonderful and helped me through each step. This is not an easy thing to step into and they made me feel a lot less stress. Thank you all for the help in getting me back on track. Thanks.
Reviewed April 26, 2019
Que ** and Edmund ** were kind, patient and exceptional! I will have peace of mind and less sleepless nights! Thank you for creating this program. I am very grateful! These men talked me through the whole process and should be commended.
Reviewed April 26, 2019
The help I received from both reps was excellent. Both reps went through my contracts and agreements with me, thoroughly and understood everything. Everything was explained to me in ways I can completely understand everything and the reps also offered help if there was anything that wasn't understood. I would definitely recommend National Debt Relief to friends and family.
Reviewed April 26, 2019
Both ladies were very informed and easy to understand. The program is easy and simple. I got the impression everyone I spoke with was there to help. I felt good about National Debt Relief. I would recommend this service to friends and family.
Reviewed April 26, 2019
The process of what could be done to reduce my debt, how to do it were explained in detail that was very understandable. The advisor was clear in answering any questions I had and charming; which helped ease my concerns in doing this. I would totally recommend this agency to anyone.
Reviewed April 26, 2019
I really feel that I received great help and assurance while setting things up. Oscar was great and patient in explaining things. I look forward to achieving my goals of getting out of debt quicker than scheduled. I had contacted other organizations but they did not bother to explain things like Oscar did.
Reviewed April 26, 2019
The staff was very friendly and informative, they answered all my questions and help me in my time of need, they were patient with me when I told them I didn't know how to really work the computer and guided me through everything.
Reviewed April 26, 2019
Hello just wanted to say thank you very much to all whom I spoke with. Everyone was very helpful so hopefully I will get my life back on track. Thanks for being available to me and helping me with my situation. It's going to take a little time but I will be out of debt.
Reviewed April 26, 2019
The process was very informative and they made it easy for me to understand the program. They left me with such a feeling of relief and answered all my questions, most of them before I asked. ;) I looking forward to retiring in a few years and didn't think it was possible until I found National Debt Relief.
Reviewed April 26, 2019
I had a wonderful and easy experience in which everything was explained and all my questions answered by my agent, Nick **, and in my Welcome Call by Lisa. I feel like this will be a very good way for me to get out of debt without accumulating more debt or interest charges and penalties. I am tremendously pleased with all the help I have received. Thank you!!!
Reviewed April 26, 2019
I have so much weight lifted off of my shoulders. Thanks to National Debt Relief I no longer have to worry about our credit being destroyed due to our huge decrease in income. Thanks to them I'm no longer stressing over late fees and missed payment on our credit cards. We couldn't be more satisfied with their great customer services they have given us. Thanks again National Debt Relief!
Reviewed April 26, 2019
Your staff was so helpful and kind. I was very well informed. They were also kind enough to help me get walk through the process of signing. The way the program is set up I feel as though I can be debt-free in the time that was given. Thank you.
Reviewed April 26, 2019
Shamir and the client success team were very helpful in getting me started to get out of credit card debt. Even if you pay every month to the credit cards it doesn't get you anywhere because the interest is more than your payment. I am very hopeful and feel knowledgeable about this program.
Reviewed April 26, 2019
National Debt Relief has been kind, professional and extremely helpful while I pursue paying off my debt. I feel confident and comfortable with the process and am very grateful for the help. They responded fast when I reached out for assistance and have been completely transparent throughout the whole process. Thank you.
Reviewed April 26, 2019
This experience has taken a SMALL amount of time for me and has been absolutely pain-free. Micah ** is explained everything and helped explain it in terms that I would understand. Overall this process has taken less than 2 hours and I am on my way to being debt free. I was not afraid to be honest about my debt or reasoning on falling behind. Completely comfortable and trustworthy! Definitely recommend!!! 10/10
Reviewed April 26, 2019
National Debt Relief was an easy experience. Representative Scott ** was knowledgable with processing my debt. I am confident that National Debt Relief will resolve my financial issues. Besides, National Debt Relief is the number one Debt Relief Program in the country. I am glad I choose this company to help me in the time of need.
Reviewed April 26, 2019
The woman that I spoke with was very informative and helpful. She was able to clarify any questions or concerns that I had about National Debt Relief and also was able to remove one of my accounts that I needed removed.
Reviewed April 26, 2019
I feel fully informed and I have dealt with great people along the way. This program seems too good to be true but I was told by my representative that this is a relief and I couldn't agree more. I'm excited to have financial freedom.
Reviewed April 26, 2019
Thanks so much for your courtesy and assistance in resolving my credit card debts. I'm looking forward to having my credit reset and restored again. This has been an first time for me. Lesson learned. Thanks again. If I can be of further assistance, please feel free to contact me.
Reviewed April 26, 2019
Overall, I felt that my customer service experience was top of the line. Each representative was so professional and took the time to explain each step in the process from start to finish. The ease to which they made the process was nothing short of phenomenal.
Reviewed April 26, 2019
Adam and Kiara was so helpful and made me excited for my future. I am looking forward to being debt free and they explained everything to be so I wouldn't have anything questions. I have a better understanding of the program and wishes I signed up sooner.
Reviewed April 26, 2019
First I am sorry but I cannot find an order #. Secondly while all was clearly explained I have tried to electronically upload the form giving permission for you to talk to my debtors but I cannot find it in my portal. Not a great start. Customer service is now closed so I cannot find out how to do this or where I should look for it. Let's hope things go smoother as we go further.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed April 26, 2019
The agent is very helpful. Explained everything that I need to understand. The agent voice is nice and clear. The agent voice was calm and I felt like the agent is with me through the whole process. The agent talked like she knows the process and that helps me a lot.
Reviewed April 26, 2019
I called and was immediately helped by a real person, not a recording, who walked me step by step through the application process and helped me find the best solution to my debt! Highly recommend if you are needing help getting your debt under control.
Reviewed April 26, 2019
Edwin & Karen were so friendly. They really do want to help you get to where you need and make your accomplishments theirs. Because of the NDR, I am able to go back to school and further my education. I told Karen this and she made it a huge deal as well! So I know I made the right decision to go with NDR. Thanks!
Reviewed April 26, 2019
The whole enrollment process with National Debt Relief took me 45 minutes. I’m still with them and they’re doing great. They worked with me on a payment plan. Everything they handled with my credit cards and my debt consolidation has been great. I would recommend them.
Reviewed April 26, 2019
We had way too much credit card debt and couldn’t pay the bills. I was looking online and all the reviews for National Debt Relief were really good. Somebody that was accredited had verified that they were a safe company to use. We filled out a ton of paperwork and the negotiator looked at everything and came up with the plan. We had to sign some documents via computer then he started the process. He was very thorough as far as answering the phone when I called and replying if I e-mailed him. As far as work concerns, we were very satisfied. Everything has gone well as of now.
National Debt Relief came up with the amount for the payment plan but my husband was diagnosed with cancer about two months ago and we could not make the payments in full. I called NDR and told them what was happening and I asked what we could do. They worked with us to adjust things and they’ve been kind, helpful, understanding, and they tried to make things work as best as we can right now with the situation we are in. We're hoping to get back on track in the next month or two.
My experience has been amazing so far. I’ve had a couple of bills paid off. NDR eased some of the financial responsibilities because of where we were at. Obviously, we got ourselves into this situation but they are helping us to fix it. I would recommend them to my family and friends that I care about and would not feel in any way scared to recommend them to anyone. We're not done with the program but things look good and I have a positive outlook that we are gonna succeed with them. I’ve been in a lot of tough times in my life, but this is working well for us right now.
Reviewed April 26, 2019
National Debt Relief seemed to be the right fit for me at the time I decided to use them, compared to other places I checked out. The enrollment process was easy. National Debt Relief has been good. I have about six or seven months left to complete the program and we are still working on it. However, I was hoping for a little more than what the negotiators were telling me was being negotiated. Unfortunately, because they were negotiating, the bank wouldn’t talk to me anymore. I negotiated myself on a small loan that I have and I was able to get a better deal than they did.
I had hoped for a little more relief than I had gotten. I would have also liked the payment plan to have been a little less each month. Since I got on the program, it was about two or three months that they said I can call in and tell them, “Take a little bit less off this much.” I did that four times and it worked out. I'm satisfied with them, but if I ever got into this situation again, I would just do it on my own.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed April 25, 2019
The staff was extremely helpful and patient. I am grateful for the assistance NDR has offered me. This will be the first time I have dealt with a debt relief company. I wish I had known about NDR long before.
Reviewed April 25, 2019
I'm very much appreciate the agent who assist me... I am so very thankful that I'm gonna be debt free from the help of National Debt Relief program. From now I have a peace of mind that my problem has a got a solusion from NDR. Again thank you very much...
Reviewed April 25, 2019
After looking for a solution for my debt situation finally I found somebody that I can really trust, Isaac and Javier make me feel that secure and confident that this is the right program for me. They really take their time to explain everything for clearly to me that made me feel that I am in the right place.
Reviewed April 25, 2019
I was very excited to use this program. Until I realized their “fees” costed me more than the actual settlement “savings” once I’m done with the 2 cards I’m currently paying in September. I am DONE with these people.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.
Reviewed April 25, 2019
Opened an account with National Debt Relief to pay off my accumulated debt. I was treated with compassion and respect. Everything was explained to me in detail. Very professional. I was allowed to ask as many questions as I felt were necessary.
Reviewed April 25, 2019
All around good experience, step by step talked me through the process and expected outcome. From the beginning step by step, the process has been easy and a joy to work with them on resolving my debt. I would recommend this to anyone.
Reviewed April 25, 2019
My experience with NDR has been excellent. Both representatives I worked with were professional, respectful, knowledgeable and patient. Everything was explained clearly with plenty of time to ask questions. They made me comfortable talking about a sensitive subject - debt - and I felt I was part of a team with the same goal of being debt free as soon as possible.
Reviewed April 25, 2019
When dealing with Teddy ** he was very patient and was understanding of my busy schedule and inability to devote 40 minutes to the start-up process. After a few weeks, I was finally able to place a call. The welcome process was easy and quick. Everyone I dealt with had great diction and was easy to understand which I have issues with sometimes when someone is powering through a script.
Reviewed April 25, 2019
Gabriel (IAPDA Debt Specialist) did an excellent job with me explaining the process and corresponding timely. I give him 5 stars for letting me know that I would be getting my welcome call and ensuring that my accounts were added to my list. I appreciated the welcome call and ensuring that I understood everything.
Reviewed April 25, 2019
I’m so happy with the response I got from National Debt Relief. Everyone I talked to was very professional with all my questions and concerns. I would definitely refer friends to them. I’m looking forward to my debt being resolved in 4yrs! Thanks for being there for me! I appreciate so much!
Reviewed April 25, 2019
The representatives from National Debt Relief are very courteous, and helpful. They take their time explaining to make sure you are aware of their processes and procedures. I am very excited to be one step closer to successfully being debt free.
Reviewed April 25, 2019
I was pleased by the information I received on any questions I had over the phone and email. Hope the it goes just as smooth throughout the entire process. I already feel a sense of relief just to be making a step in the right direction.
Reviewed April 25, 2019
I am hopeful that this is the right services for me, everyone was very helpful and responsive to my questions and my concerns. I personally had a good experience with everyone I talked to so I don’t have anything that I would say change.
Reviewed April 25, 2019
Everybody that spoke to were very helpful in explaining the process to me, they were very well spoken and took their time answering all my questions. They made me feel comfortable and not alone, told me everything will be ok and I will have my debt cleared faster than paying minimum payments.
Reviewed April 25, 2019
We had never used a service like this before and was very hesitant to say the least. After talking with Steven and his active listening we felt confident that this was an answer to many months of prayers. We received nothing short of 100% assistance on the road to financial freedom. They were completely honest and insightful through the entire process as of this stage in the process. Thank you National Debt Relief.
Reviewed April 25, 2019
I had very pleasant experiences with both Anthony and Laura being very pleasant and thorough in their explaining every to me. They were very professional on the phone. I would definitely recommend your company to any family or friends that needed some solutions.
Reviewed April 25, 2019
Had a helpful experience. Thank you for all the help. Gave me a peace of mind that my debt will come to an end. By the time the program is over the setup was easy and helpful, can't wait to get things back on track.
Reviewed April 25, 2019
Easy, no judgment, helpful and knowledgeable. Explained terms in details and answered questions. Liked the terms and reliability backing of the company by the BBB and they took the time to explain and and answer any questions that I had arise at any point.
Reviewed April 25, 2019
The experience was fast and easy. I was walked through every step. Before I enrolled, my anxiety was very high and I now I have ease of mind. Thank you thank you thank you. I will recommend this service to anyone in need so they can have the same positive experience and encouragement.
Reviewed April 25, 2019
Being in the service industry myself. I must say the service provided was outstanding. Clear, concise and to the point. I would recommend this service to anyone in need of the services provided. I look forward to working with National Debt Relief to eliminate my debt.
Reviewed April 25, 2019
Both representatives that I spoke with today were very friendly and very professional. Answered a lot of the questions I had about the signing up process and also with setting up an appointment to call me back because I was at work.
Reviewed April 25, 2019
Both my initial rep and my welcome rep were nice and friendly, they were quick to get me all of the information... I was worried about this taking days and weeks with lots of paperwork going back and forth, but this was quick and easy and I already feel a huge weight has been lifted from my shoulders. Thanks so much!
Reviewed April 25, 2019
They answered all my question and explained everything easy for me to understand. They were polite and very accurate with their information. Great customer service and great at getting back to you in a timely fashion. They make sure to keep on top of information you give them and help you with letting you know you can complete it. I really appreciate all the help that they gave me.
Reviewed April 25, 2019
I appreciate how thorough NDR was and I feel like I understand everything going into this process. I feel this program is so helpful and hopeful. I appreciate how when I call there is always someone there to talk to.
Reviewed April 25, 2019
My husband and myself were treated very well by each member of our team. We made a conscious decision on our own to apply for debt relief, and to make changes in our lives. Thank you all for your help.
Reviewed April 25, 2019
Professional company. I enjoy my experience with them. All information was given in understanding explanations. I felt secure talking with them and coming up with a solution that would benefit me. I highly recommend this company to anyone who looking for help with debt solutions. Thank you for reading my review and I hope it was helpful.
Reviewed April 25, 2019
I am already greatful for Eva and Edward. They made me feel good about all of the options I had without judging the situation I was in. I feel more at peace having a solid plan in place and with their detailed, yet simple and comforting guidance.
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