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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 123 Reviews 24035 - 24235
    Verified purchase

    Reviewed May 7, 2019

    Hopefully with your program I will be able to get a fresh start and get all my debt in control so I can start building my credit again. I can’t wait to get all this off my shoulders because I’m severely stressed out!

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    Verified purchase
    StaffProcess

    Reviewed May 7, 2019

    Everyone was so kind and helpful and they we patient!! Best experience ever!! I would recommend to everyone about this program.!!! Honestly couldn’t ask for anything better. My daughter recommended me to National Debt Relief and I’m glad she did.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2019

    My debt specialist was very thorough, patient and extremely informative regarding the debt settlement process. No question was left unanswered. The welcome call representative was equally as helpful. It's been a good experience for me thus far and I'm glad to say that I'm feeling very hopefully for what's to come.

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    Verified purchase
    Staff

    Reviewed May 7, 2019

    Excellent experience, I would reccomend this to anyone that is having difficulty with credit card debt. The staff is very friendly and were able to help with any questions that I had. I am very happy that I chose this company.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2019

    Overall the service was great. However, in the beginning I felt a bit rushed to get the paperwork signed and would have liked more time to review. Both agents that I spoke to Imani and on my welcome call were pleasant and informative. Thank you.

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    Verified purchase
    Staff

    Reviewed May 7, 2019

    Friendly and informative. Thank you so much. I am excited to get on with my new financial freedom.. Your team has great knowledge and easy to talk to. I was not left with any questions. And if I have any I am sure that they will be answered without any issues.

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    Verified purchase
    Staff

    Reviewed May 7, 2019

    We needed help badly. I gave National Debt Relief and spoke to Alex. He was so helpful and we were comfortable with our decision to go with National Debt Relief. I would recommend this to anyone that needs Debt help.

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    Verified purchase
    Staff

    Reviewed May 7, 2019

    I have been talking to few different companies to settle my debt and this by far has been the best experience. The knowledge of the agents as well as the effort to make this as easy and painless as possible was awesome.

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    Verified purchase
    StaffProcess

    Reviewed May 7, 2019

    I really enjoyed the process. The representatives were really helpful in the processes. They helped me understand everything. They answered any question I had. It was an easy process. I would definitely recommend to others. I know I will be better financially in the future.

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    Verified purchase
    Staff

    Reviewed May 7, 2019

    They are very friendly. Ready to help and best part is the I felt like all this weight of debt has been released and ready to make those great payments. And I’ll be able to afford to pay all my credit cards. Thank you.

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    Verified purchase
    StaffProcess

    Reviewed May 7, 2019

    Everyone I talked to did an awesome job. They answered all my questions and helped anyway them could. Everyone made the process super easy for me to enroll and start getting my debt under control. I want to thank everyone for their help.

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    Verified purchase
    Staff

    Reviewed May 6, 2019

    We were helped by Jeff ** and he was very knowledgeable and patient. Mr. ** understanding and kindness were a relief as we have been trying to settle the affairs of my elderly frail parents. He is a great asset to your company.

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    Verified purchase
    StaffTransparency

    Reviewed May 6, 2019

    Both agents explained everything and made sure I understood they where very prompt and professional and helpful. Both agents where also very friendly and patient. I would recommend this place for anyone struggling with their debt. I’m really thankful your company was able to work with me.

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    Verified purchase
    StaffProcess

    Reviewed May 6, 2019

    Cass was great and so was Welcome Interview Representative. I only gave it a 4 as I'm happy to feel some relief, but I need to know results and not being sued and support I receive during this process. I understand it's 120 days before creditors receive payment. Everything was explained, but I need to experience all the positive I'm hoping for from your program. Respectfully.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 6, 2019

    I really enjoyed speaking with the workers and them being so helpful and able to answer all my questions I had. They were very quick with answers and responses that I had. Thank you guys so much for being able to help me.

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    Verified purchase
    Process

    Reviewed May 6, 2019

    It was a great experience. You guys did a great job helping me understand the process and had answers for every question I had. If I come across anyone else that needs help with debt I will make sure to guide them towards National Debt Relief.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed May 6, 2019

    Very helpful and explained everything thoroughly. Wanted to make sure I understood everything they were telling me. Called them from work and then continued to finish up when I got home. Helped me with all sorts of things that involved the process.

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    Verified purchase

    Reviewed May 6, 2019

    Thank you NDR for the peace of mind and for lifting this weight off of my shoulders, I thought I could do it on my own but companies like NDR exist for a reason, to help those in need. I look forward to working with you to resolve my debt.

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    Verified purchase
    Staff

    Reviewed May 6, 2019

    James was knowledgeable and relatable to my needs and my learning style while still tackling his role like a boss. He deserves a raise for his 5 star service and I am saving his number should I get into a pinch.

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    Verified purchase
    Staff

    Reviewed May 6, 2019

    Jeffrey and Evelyn were wonderful! I could feel that they really care for their clients. The first talk with Jeffrey, I felt like the a ton of bricks was lifted off of my shoulders. In fact, I have already recommended Jeffrey to 2 of my friends. Thank you Jeffrey and Evelyn!

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    Verified purchase
    StaffProcessTransparency

    Reviewed May 6, 2019

    The enrollment process was easy and everyone I talked to was very helpful. Each agent I spoke with thoroughly explained the process and what to expect. All reps and agents were very friendly. I also liked how much they encourage participants to really stay dialed in and involved in the process.

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    Verified purchase
    StaffTransparency

    Reviewed May 6, 2019

    I had a really good experience talking with Ricardo **. He was really nice and was really helpful. He explained everything so well. The lady that helped me finish up did too. I'd definitely recommend you guys to friends and family.

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    Verified purchase
    Staff

    Reviewed May 6, 2019

    Great service. Impressed with all the help I am getting along with making everything very understandable. Love the service I get. How I don't have to try to do this by myself. Can wait to be debt free and credit start to build.

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    Verified purchase
    StaffTransparency

    Reviewed May 6, 2019

    Everyone I talked to very hopeful, they explained things to me very clearly. They also gave me good advices. They made me feels they can hope me get to my financial goals that I want sooner than I would do myself.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 6, 2019

    Caitlin was amazing and extremely professional when handling my account and my frustrations. She put me on hold a few times and was back with an answer I so needed to hear! She is definitely a great asset to your team. Thank you Caitlin! (Wasn’t sure how to spell her first name though.)

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    Verified purchase
    StaffProcess

    Reviewed May 6, 2019

    James ** was very helpful and make this process a lot less stressful than I expected. He was patient and put me at ease with the process. I can't believe I didn't do this sooner. I am excited to finish this and be completely debt free.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed May 6, 2019

    The agent explained to me well the process of the program and is very courteous. Follow up calls at the time committed. The agent also is very welcoming and you will not be shy to ask question. She sounds very assuring and you can give your full trust the way she acknowledge and give encouraging words to me.

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    Verified purchase
    PriceStaffProcess

    Reviewed May 6, 2019

    I found all members of your team to be Polite and informative. This process was hard For me to do.. In some ways I feel like a failure. As I've gotten older my health issues have escalated and being on a fixed income things aren't getting any cheaper. Thank you for your help!

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    Verified purchase
    ProcessTransparency

    Reviewed May 6, 2019

    The whole process was done quickly and professionally. I would definitely recommend your service to friends and family. All necessary information was given to me in a clear way so that there would be no confusion. Great job to all that contributed to making this a smooth process.

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    Verified purchase
    StaffTransparency

    Reviewed May 6, 2019

    Everyone has been So So So helpful!!! Thank you so much for Drew and everyone else. I'm still stressed but I am getting better. I have already told several of my Co-workers about you and they were impressed when I explained how everyone was so nice and knowledgeable.

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    Verified purchase

    Reviewed May 6, 2019

    Thank you Dashawn ** for your patience and explaining me the journey to becoming debt free! It is a huge relief and I can actually feel like I am free knowing I am not paying my debts for the next 30 years, rather it will be 3 years.

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    Verified purchase
    Customer Service

    Reviewed May 6, 2019

    Very happy I called and spoke to Peter ** and Monique **. They both were very professional in explaining everything and answering the questions I had. I am happy with what I was helped with and looking forward to share my experiences. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 6, 2019

    The absolute best people!!! Gary was so nice and very patient with me as I was at work and had to keep putting him on hold. The lady who did my welcome call was so friendly. I feel a huge weight lifted off my shoulders and I'm so glad I went with this company.

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    Verified purchase
    Staff

    Reviewed May 5, 2019

    Everyone who spoke with me was very pleasant, helpful, and made sure I understand what I needed to know. They were both informative and I appreciate the step by step walkthrough that they took the time to do with me. It was a fantastic experience talking with them.

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    National Debt Relief
    Response from National Debt Relief

    Amber, we appreciate your sharing this with us! We want to make sure your experience is always as outstanding. Please let us know how we can help in that regard.

    Verified purchase
    StaffProcess

    Reviewed May 5, 2019

    The staff at National Debt Relief were extremely patient & thorough in their process. Nathan & Ron were the two representatives that guided me through the application process, I appreciate the confidentiality & lack of judgment from this company. Thank you!

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    National Debt Relief
    Response from National Debt Relief

    It was our pleasure guiding you through the enrollment process! Welcome to the National Debt Relief family; we look forward to working with you.

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed May 5, 2019

    During the process of my application and also being able to talk to Michael about the questions I had through the process and how the program will work, he was able to answer everything very efficiently and in a strategic format where you understood the foundation of NDR. He was quick but also took his time not rushing me. When I had gotten my welcome call to finish enrolling into the program, the associate who was going through that with me wasn't nearly as clear or accurate on her information. I felt rushed when I had certain questions although I had already gone over it the first time.

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    National Debt Relief
    Response from National Debt Relief

    Joyce, thank you for telling us about your experience and we apologize that it didn't go better. Any time you feel like an agent is rushing you or relaying the information too quickly. please slow them down and ask them to repeat the information. They would be more than happy to repeat themselves so that you have all the information you need. Please let us know if there's anything else we can do for you.

    Verified purchase
    StaffProcessTransparency

    Reviewed May 4, 2019

    This gave us a sense of relief that we will get out of the huge debt that seemed to never end. The process was explained well, and we were reassured as we went. All of the representatives have been polite and helpful. We now have hope.

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    Verified purchase
    Staff

    Reviewed May 4, 2019

    So far this service has been very good. They were there to lead me in the correct way to do the paper work. When I had trouble they give me help. They did as they said. More important they did everything they said they would do.

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    Verified purchase
    Staff

    Reviewed May 4, 2019

    I was very impressed with the friendly service and speed with which they worked. Everyone that I interacted with were very professional and helpful with my questions. I look forward to working with them as they help me hand my debt.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 4, 2019

    The call was on time, was very impressive. The person that gave me a call was informative, clear and answer my questions with confidence. He made sure that I understood everything that He said. He sounds so kind and considerate.

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    Verified purchase
    StaffProcess

    Reviewed May 4, 2019

    Everyone I spoke with has been awesome and informative and answered all of my questions! The process didn't take too long and I was up and running within a hour. Can't wait to resolve my debt and have some financial freedom.

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    Verified purchase
    StaffProcessTransparency

    Reviewed May 4, 2019

    The team that helped me did an amazing job. They helped me understand everything about the program and answered any additional questions I had. I really liked the way they explained everything, made it simple for me to understand. Thank you.

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    Verified purchase
    Transparency

    Reviewed May 3, 2019

    Everyone I talked with explained everything really well. Made sure I understood everything. Was very polite. I was on the road so I had a hard time hearing a little but they were patient about it. Even though they had to explain some things. Very happy with the service.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 3, 2019

    Josh ** was extremely thorough and helpful in enrolling me in NDR. He walked me through every step and eventuality. He was also very communicative and available during my schedule. The representative completing my Welcome Call was also extremely thorough and answered all my questions. I look forward to eliminating my debt while enrolled in this program.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed May 3, 2019

    Barbie ** was very helpful. She patiently explained the process to us and took the time to answer all our questions. She never made us feel rushed. Barbie helped us to quickly realize that we made the right decision in contacting National Debt Relief.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 3, 2019

    The team had been amazing. Very thoughtful, informative, accurate and on point. Answered any questions and very professional. I would recommend to a friend if anyone asked. Both agents made me feel very relaxed. Very professional and extremely pleasant. Would recommend this company to anyone. Thank you.

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    Verified purchase
    Staff

    Reviewed May 3, 2019

    So nice! Helped me with any questions and made sure that I was aware of everything that is going to happen from start to finish. Would most definitely recommend to anyone who needs help with their financial situation. Everyone that helped me was very nice and made sure that I understood everything that they were telling me and went through every document to make sure I didn’t have any questions.

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    Verified purchase
    Customer Service

    Reviewed May 3, 2019

    We discovered National Debt Relief via a mailer a few weeks ago. I held on to the paper when I normally would have tossed it. I realized weeks later that if we did not get our credit card debt under control, we would really in a situation. I called and spoke with Henry ** who by the way, is excellent. Henry answered all of our questions and assisted us through the minefield of our debt, and came up with a plan of action that will assist us to be debt free down the road. It's going to be tough, but it must be done. We looked online at NDR and all the reviews and their credentials and knew we are making a great choice for a partner in assisting us. THANK YOU Henry and NDR.

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    Verified purchase
    Staff

    Reviewed May 3, 2019

    Both Yasha and Mona were very professional, friendly and knowledgeable and went over everything step by step to make sure I understood every item in the contract. I would definitely recommend this service to others who are struggling with debt.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed May 3, 2019

    Mr. ** was very nice and helpful during the process. Answered all questions without any difficulty. Explained how everything worked. Christine was very pleasant and patient. She didn't even mind helping with the online setup while she was still on the phone.

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    Verified purchase

    Reviewed May 3, 2019

    Well trying to deal with creditors and relieve me in making payments faster. Was hoping this was not a scam but Diana explained to me the program and really I had to make a decision to better myself. And I know in the long run, it would put more money to pay my other existing bills faster and on time.

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    Verified purchase
    ProcessTransparency

    Reviewed May 3, 2019

    The service I received was extremely profession. The information regarding how the program works was explained clearly and I was given the opportunity to ask questions about anything that I did not understand. I found myself in a vicious circle not seeing any improvement in paying down my accounts. I am looking forward to getting my debt situation under control.

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    Verified purchase
    StaffTransparency

    Reviewed May 3, 2019

    I really appreciate all of the help that was given. Everything was made clear and easy to understand. The representative(s) should be commended on a job well done. I look forward to working with NDR to resolve my debt. Much Thanks!!!

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    Verified purchase
    StaffProcess

    Reviewed May 3, 2019

    Everyone was very understanding and helpful thus far. I do wish more time was taken at the very very beginning to be able to ask more personal questions about the program and one's individual situation. Thank you for your assistance.

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    Verified purchase
    StaffProcess

    Reviewed May 3, 2019

    So at this stage or phase in the process, everyone has been very professional and informative. Mr. Anthony ** and Ms. Viola ** have been very instrumental in getting me started. They have disseminated great insight and knowledge to me for this process. I am looking forward in completing this process.

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    Verified purchase
    Customer ServiceProcess

    Reviewed May 3, 2019

    I called originally to find out how the process works. I spoke with Amir ** and he broke down the process step by step. It’s an awesome program and if you need debt relief National Debt Relief really wants to help you and is committed to providing the best customer service. My phone calls were very detailed. Everything was out on the table the way business should be done. I am finally able experience relief. Thank you National Debt Relief for your help and services. I look forward to this journey of finishing this program.

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    Verified purchase

    Reviewed May 3, 2019

    I'm just sorry I didn't contact them sooner. I was made to feel comfortable, understood and had my questions answered. I am feeling like I can breathe again now that they have helped me with my debt. In only two years, I can start looking to rebuild my credit again. I would recommend anyone that has debt concerns to give National Debt Relief a call.

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    Verified purchase
    StaffTransparency

    Reviewed May 3, 2019

    I am so grateful how both people I worked with Help me out and helped me understand everything and walked me through everything as well. They answered all the questions I did have and helped me get the right help with my Debt. I am looking forward to becoming debt free, thanks to the help that is being given to me.

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    Verified purchase
    StaffProcess

    Reviewed May 3, 2019

    I want to say what a pleasure it was working with Michael ** and Joshua who both went through NDR's process with me and were knowledgeable, courteous and patient with me. I appreciate the time and attention they give to my situation.

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    Verified purchase
    Staff

    Reviewed May 3, 2019

    This is a very difficult thing to do. But the various agents I talked with were able to address my concerns and allow me to continue with the program. Everything seemed to be covered and addressed to my satisfaction. I look forward to a future with a lot less debt.

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    Verified purchase
    Staff

    Reviewed May 3, 2019

    I will feel more secure moving forward and seeing how thing go. All was understood and I will work hard at providing any information if needed. Everyone was helpful. I will know more once I start getting ahead. Fingers crossed on moving forward with everything.

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    National Debt Relief
    Response from National Debt Relief
    Hi Jeanine,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.

    Verified purchase

    Reviewed May 3, 2019

    You done well. As of right now it's gonna be great. Can't wait to be debt free. Can't wait to move forward with y'all. Hope this will be a awesome journey. If I have any questions I will contact y'all. Also if anything changes I will contact y'all.

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    Verified purchase
    Staff

    Reviewed May 3, 2019

    The experience was very professional and helpful. David ** showed patience and understanding with me and was kind. These are the things that make it a good experience. You are in a stressful situation when you are having to work out major debt so with that being said all the representatives were understanding. I know this is what they are trained to do but, it sure made it a easier to work out than I thought it would.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed May 3, 2019

    Just signed up. But been very smooth process so far. Great customer service. They have patience and explain things in great detail. Can't wait to take control of financial situation for the future. My friend did this a few years ago and now has a house and car in her name. I thank them for taking the time to explain everything to me clearly.

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    Verified purchase
    StaffProcess

    Reviewed May 3, 2019

    Everyone was very informational and helpful! All questions I asked were answered accurately and I was confident that they would continue to be helpful to me during this process. To say the least, National Debt Relief will be able to help me with all of my outstanding debts and help me to become debt free!

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    Verified purchase
    Roy increased rating by 3 stars.
    After a positive interaction with National Debt Relief, Roy increased their star rating.

    Original Review: May 3, 2019

    They are managing two accounts. Nothing happened until one went to court. Then at first they wanted to settle for more than what I had been offered directly. When I told them this didn't make sense, they had a new offer. Finally settled that one day before court hearing. Remaining one still hasn't been settled. It has been approximately 1 year four months. Every time I inquire, I am told that I agreed it could last longer. Extremely stressed out. I know they told me originally it would take approx a year. I feel as if they are waiting for it to go to court before they do anything.

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    National Debt Relief
    Response from National Debt Relief
    Hi Roy,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

    Verified purchase
    StaffProcess

    Reviewed May 3, 2019

    It was such a great experience. All my questions were answered and all personnel were very nice. I felt comfortable that I was making the correct decision by enrolling in the program. I look forward to becoming debt free. Both representatives were extremely helpful and answered all of my questions completely.

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    Verified purchase
    StaffProcess

    Reviewed May 3, 2019

    Very helpful made everything easy to understand about the program. This is my first time for anything like this, but Joshua really made things seem easy. Now I have a much better understanding about how everything works, and everyone I talked to has been extremely nice to me. Thank you for being concerned.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 3, 2019

    Jonathan was very informative and professional. I am very happy to be doing business with your company. He answered all my questions easily and made me feel comfortable working with him. When I called in to finalize my paperwork, the representative was also professional and kind. He was also professional.

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    Customer Service

    Reviewed May 3, 2019

    I regret the day I saw that ad and picked up the phone. I would get random calls saying they needed additional funds (immediately) or my account would be dropped. I really don’t know how I managed to to get together many hundreds of dollars in such a short amount of time, but I did. Very stressful! They told me my credit would take a hit for a short time. My credit now has three negative reports, from delinquencies, until the year 2022. I did everything right. Think really hard before you do this - Dani.

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    National Debt Relief
    Response from National Debt Relief
    Hello Danielle,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.

    Verified purchase

    Reviewed May 3, 2019

    Great experience so far very detailed. They go over everything to make sure you understand. Very easy to apply. I looked this company up on Google and saw nothing but great reviews so I decided to give it a try. Got approved same day.

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    Verified purchase
    Customer ServicePriceStaffTransparency

    Reviewed May 3, 2019

    My wife was diagnosed with cancer and our medical bills kinda went out of whack and was gonna get too far out of whack. So, I wanted to get it back in line. After looking at everything, National Debt Relief seemed like they had their stuff together more than others and their package was much better. The service they provided was exceptional and I haven’t had any issue. I love the website and how well they’re set up. The rep was easy to talk to and he sounded like he knew his stuff. It was a very good interaction and I was impressed with his knowledge. I was aware of everything that he was doing. Also, I was very comfortable working with him and he was able to address my concerns through all the conversations that we had and getting everything set up. Whenever we had any questions, NDR’s reps explained everything and the customer support has been seamless.

    Cost and quality-wise, it’s balanced plus, I don’t have to think or worry about all the extra. I would pay the money and just be patient and wait for everything to clear. So, it has given me the ability to focus on my wife as we go through this situation. It was something that I needed at the time and it’s working for us. I’m looking forward to getting to the end of it but right now, it’s serving the purpose as needed. Two of the six cards have been cleared and I’m just waiting for the other ones to just go through the process as well. If I knew somebody who was going through any bad situation and if you wanna get past it and do it in a way where it’s beneficial for you, I would recommend NDR.

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    Verified purchase
    Staff

    Reviewed May 3, 2019

    Gabriel and Nancy were both very nice and friendly. They made it so easy for me to get this gigantic problem taken care of. A load has been lifted off my shoulders. I thank them both very much. Their kindness has meant so much!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 3, 2019

    It was scary, researching companies to see which we thought would be the best to hopefully help us. We decided to contact NDR because of its ratings and recommendations and are SO thankful for the Debt Specialist who helped us every step of the way--explaining things, answering questions and working with us. Cannot say enough good things about him--we sure appreciated him. The woman who helped with our Welcome Call was very helpful as well, explaining everything to us and answering questions we had. There was a lot to go over and review. She was excellent and very much appreciated as well. Thanks to both of them!

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    Verified purchase
    StaffProcess

    Reviewed May 3, 2019

    The staff were compassionate about my family's financial difficulties, professional during the entire process, informative with all options, and timely in their responses. I appreciate their willingness to assist in resolving our debt. I highly recommend anyone that is in the same situation to reach out to them.

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    Verified purchase
    Customer Service

    Reviewed May 3, 2019

    Was not aware had to wait 4 to 6 months. Was not aware might be taken to court for nonpayment 4 to 6 months. Not aware that I will still be receiving collections calls. My main concern I don't want to go jail or court.

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    National Debt Relief
    Response from National Debt Relief
    Hi Felipa,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

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    Customer ServiceStaffProcess

    Reviewed May 3, 2019

    Very informative on everything I need to do to become debt free, painless and easy process. Something I wish I would have found out about years ago. Customer service is top notch, both representatives were so very helpful, and made sure I had no questions left before our call ended.

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    National Debt Relief
    Response from National Debt Relief

    Samuel, thank you for sharing this with us today. Hearing of your experience confirms that we're still exceeding the standards we set for ourselves. It may have taken you some time to find us, but you're here now and you're on your way to a debt-free life. Welcome to the National Debt Relief family.

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    Customer ServicePriceStaffProcess

    Reviewed May 3, 2019

    I created a lot of credit card debt because my father passed away recently after an extended illness, which led to me having to make multiple trips to India back and forth over the period of a year and a half. I needed to handle the credit card debt before the interest went up, but I wasn't able to afford to pay off all of that, so I had to go to debt relief. I eventually did a search online and National Debt Relief came up and they seemed to be very well reviewed.

    They handle all my credit card debts and make a monthly payment to a savings account. Then, they negotiate with the credit card vendors to set up payment plans to pay off the debt. The program is ongoing. They have enrolled the majority of my credit card vendors in the process of paying off the debt and around two or three accounts and the smaller accounts have been paid off, while the larger accounts are still in the process of being paid off.

    So far, I've had to make a single monthly payment which takes care of all the outstanding debt. I can monitor the value of the accounts from the dashboard and the debt so that all the debt payments and accounts would be paid off. Also, I've had a couple of phone conversations with the National Debt Relief negotiators and they've mostly been very helpful. They've gone all the way to guide me through the process and give me the extra help. It all looks very positive at this point.

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    Customer Service

    Reviewed May 2, 2019

    So far I have just a nice experience with NDR. I’ve just signed up and I trust I will receive great service and all my accounts enrolled I know will be taken care of. I have received excellent customer service since my first contact. I trust and I know everything will be fixed.

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    StaffTransparency

    Reviewed May 2, 2019

    How can you find the words to thank these awesome people? By letting everyone else know how great they are. Anthony ** was just great to say the least. He explained every step to the detail and provided me with peace of mind. I got the sleep I needed finally. If you’re stuck and feel like you have no way out, try National Debt Relief.

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    Customer ServiceStaff

    Reviewed May 2, 2019

    The 2 people who handled my case were both courteous, respectful informative and very professional, both of them made me feel like I was doing the right thing! I felt very confident that I was in good hands and that they had my best interest in mind. I was also able to call back and get more information rather quickly, very organized and thorough operation.

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    Staff

    Reviewed May 2, 2019

    Very helpful. I was never getting ahead. Now I feel that I can get ahead. I thought it would be hard to combine my debt. You guys made it so easy. Thank you so much. I wish I had done this a long time ago. Now maybe my stress will go down.

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    Staff

    Reviewed May 2, 2019

    They were very helpful and guided us through it so we knew what we were getting into. We've never done this before so they made us feel very comfortable. Reboot everything with us and we were all on the same page when it was over.

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    Staff

    Reviewed May 2, 2019

    Very good and very fast. They told me all, how can help me for solution all my account in the best way. He was very nice with me and I think he is very smart. Your company have a good employment. Thank you.

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    Customer ServiceTransparency

    Reviewed May 2, 2019

    Very friendly and clear instructions. I received a pre-qualified letter, and called in after two weeks. It was pretty easy and had very clear instructions as well as very good communication. Thank you very much for helping me with the enrollment process, and setting up the account.

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    StaffTransparency

    Reviewed May 2, 2019

    I was very happy with the excellent service I received from All ** and Marcus. Everything was explained to me in detail and they answered all my questions. Would recommend you to Anyone who needs help. After speaking to All and Marcus I know I made the right decisions. They were thoroughly.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 2, 2019

    Friendly and great service! Each representative was courteous and very knowledgeable. Each was also willing to answer and help with questions that I had. Getting started was easy because they walked me through the process. Thank you for making this experience stress free.

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    Customer Service

    Reviewed May 2, 2019

    Debt is a very stressful situation; when talking and emailing National Debt Relief it seems like they just get it. Life is hectic and I was unable to answer my calls right away or respond to emails instantaneously, but that didn't stop Paul ** from being extremely courteous and professional helping me to move along in the process to help get rid of my debt. It's a great feeling to be able to think about a debt-free future; something I didn't think would be possible for at least a decade.

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    Reviewed May 2, 2019

    I had a very pleasant experience with NDR. I am happy to have found them and feel that with their guidance and support, I will be debt free in a fraction of the time that it would have taken me otherwise. I strongly recommend this service!

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    StaffTransparency

    Reviewed May 2, 2019

    Agents were very patient, clear, and helpful. I would recommend this company to anyone that needed help with debt. I’m very overextended with my debt to income ratio. Both my initial rep as well as the welcome agent were not judgmental.

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    StaffProcess

    Reviewed May 2, 2019

    Everyone was great helping me get set up with this program. I really appreciate the time everyone took to go over all of the details to be sure that I understood the entire process. Thank you so much. Misty **.

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    Customer ServiceStaff

    Reviewed May 2, 2019

    Very informative, very friendly, ready to answer any questions I had. Always on time with following up with me whether it was through email or telephone. I would recommend anyone to National Debt Relief if there are in my situation with debt.

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    Staff

    Reviewed May 2, 2019

    So far my experience has been a good one. Everyone has been very helpful and kind. They have answered all of my questions with graciousness and got me set into a plan that will hopefully help me get my financial freedom back. Thank you!

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    StaffProcess

    Reviewed May 2, 2019

    I just started the program and have no complaints. Very friendly staff. All my questions and concerns have been answered. I have read a lot of reviews some outcomes were great and some not so great. As of right now, I am happy with my choice.

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    Staff

    Reviewed May 2, 2019

    Efficient and informative. Definitely helpful and made me feel some relief. The representative was patient and repeated anything I asked and answered additional questions that I had for clarification. I am still a bit wary of whether or not I have made the right decision but am anxious to get started to see where this goes.

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    StaffProcess

    Reviewed May 2, 2019

    Made it very easy and not stressful. All of the staff was very understanding and helpful, they took their time and really went over the entire process and how long it was going to take to resolve past debt. I am very thankful for finding them and saw all the great reviews and rating with the BBB and that's what helped me make my decision.

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    StaffTransparency

    Reviewed May 2, 2019

    The quick and professional way I was handled by National Debt Relief was great! I was impressed by the honesty and transparency of the agents I spoke with. I would definitely recommend this company to people who are in need of debt consolidation!

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    Reviewed May 2, 2019

    Enrollment was easy so it hard to take that my credit will suffer during the settlement. I have to put additional funds into the account to pay off my debtors faster during the settlement downsized. So my bills will not get paid until they reach a settlement.

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    National Debt Relief
    Response from National Debt Relief
    Hi Dale,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.

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    Staff

    Reviewed May 2, 2019

    Great experience. They all made it easy and understandable. Will recommend to all my friends, every question I had was answered to my satisfaction and easy to understand. At the beginning, I was hesitant to enroll but after careful explaining and understanding I enrolled.

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    StaffTransparency

    Reviewed May 2, 2019

    The representatives at National Debt Relief have been awesome on explanations of program, pleasant, informative, knowledgeable and understanding. I highly recommend all when you're in need of a financial meltdown. It doesn't matter if it is credit cards, overdue bills, loans, lowering your payments, settlements on outstanding on accounts owing.

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    Staff

    Reviewed May 2, 2019

    This seems like it is going to be a great program, I have only dealt with very professional and courteous representatives. I already feel a huge weight lifted off my shoulders. I would recommend this program to anyone looking to take back their finances.

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    Customer ServiceStaff

    Reviewed May 2, 2019

    Everyone was very informative! Alex ** made me feel at ease and reassured my debt situation would finally be resolved. I'm grateful for the professionalism! Thank you to National Debt Relief for helping me towards being debt free! Victor was pleasant to speak with during my "Welcome Call".

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    ProcessTransparency

    Reviewed May 2, 2019

    The whole process was so easy, and Ben was so helpful. He explained every step of the way so that I could understand every step be for we move on to the next step. I think this is going to help me so much. I just got started, will update later on how it all comes out.

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    Customer ServiceStaffTransparency

    Reviewed May 2, 2019

    Everyone has been very helpful, nice and explained everything very clearly over the phone to me. Thank you so much for your patience and understanding!! I can’t wait until I can say, I am free of debt!! Thank you again!

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    Customer ServiceStaff

    Reviewed May 2, 2019

    The lady that did my final call was horribly hard to understand. She spoke way too fast and mumbled a lot. Safire, on the other hand, was awesome to work with, extremely easy to talk to and very helpful. I enjoyed speaking with her.

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    National Debt Relief
    Response from National Debt Relief
    Hi Cindy,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

    Verified purchase
    Staff

    Reviewed May 2, 2019

    Very easy and stress-free process to navigate through. The agents are very knowledgeable, helpful & understanding of your needs and troubles. Would recommend anyone needing help to give them a shot. Looking forward to being debt free very soon, thanks to National Debt Relief.

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    StaffTransparency

    Reviewed May 2, 2019

    Both of the specialists I spoke with were very knowledgeable and helpful in this very difficult time for me. This is a hard pill to swallow to find myself at this point and it has taken a toll on me emotionally and mentally. I appreciate the time they took with me to explain it and while it doesn’t make me feel better at the moment, I expect I’ll find relief when I come to the end of this journey and look back and know that I am finally free of the debt I’ve been carrying for so long. I’ll have them to thank for helping me to get to that point sooner than I would have without their assistance.

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    Customer ServiceStaff

    Reviewed May 2, 2019

    Kindness, friendliness, professionalism and absolutely no judgment is what we were met with when we made the desperate call to NDR. Within minutes of the initial call, we were able to exhale for the first time in a very long time. Thank you to Christal ** and Laura ** for making this such a phenomenal experience!

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    National Debt Relief
    Response from National Debt Relief

    Stacie, thank you for sharing your experience with us! We'll be sure to let the agents know you mentioned them by name! We look forward to working with you.

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    StaffTransparency

    Reviewed May 2, 2019

    Both people I talked with were very friendly and explained everything clearly... I knew credit would take a temporary hit but it will improve. Is such a relief to know I can get things straightened out in just a few years... now can sleep better at night.

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    Customer ServiceStaff

    Reviewed May 2, 2019

    Everyone had been very helpful, pleasant and patient with me, as at times I have difficulty hearing and understanding on phone interviews. The team has been very professional addressing my needs for debt relief and I appreciate all they are doing to help me become debt free.

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    Customer ServiceStaffTransparency

    Reviewed May 2, 2019

    Very helpful. Answered all my questions. Very fast process and great communication towards washing away all my wife and I debt. Just started this journey to a debt free life. I would tell my friends and family. Hope everything works out as planned and I should be debt free sooner than I know it .

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    StaffProcessTransparency

    Reviewed May 2, 2019

    Your team is very informative, knowledgeable, explained the program and answered all questions. They were very patient and timely. The target is to pay my credit cards dept in a fixed period of time and with a reasonable amount. The team had proposed the solution which met my objectives to solve my debts. Thank you for that professional initial service.

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    Customer ServiceStaffTransparency

    Reviewed May 2, 2019

    The customer service was excellent on all levels. The staff was knowledgable in all aspects, was able to answer all my questions and was very clear and detailed on services being provided, what would happen through the process, they were very quick at getting my issues resolved.

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    Staff

    Reviewed May 2, 2019

    Both ladies who served me today were courteous, prompt when calling back when they say they would, very knowledgeable of the agreements and made me feel like a family member or something. It’s amazing to see this level of service remaining in the world. If these two ladies were everywhere the world would be a better place. Tangela ** was one lady and I cannot recall the other lady's name who was thorough in her checking and completing the welcome package. She was with success team however.

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    Customer ServiceStaffTransparency

    Reviewed May 2, 2019

    Both reps I worked with via email and the welcome call I had were excellent, very clear, very concise, polite and friendly. They also were very transparent with all documentation requirements rules etc, and made sure to explain everything as well as to follow up in asking me if I had any questions in case I was unclear or concerned.

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    Customer ServiceStaff

    Reviewed May 2, 2019

    Very nice, helpful people... Willing to help in any way. If I have any questions or if they’re anything I don’t understand, I know they’re a phone call away. I can call at my convenience... Thank you so much, Sheila and Marshall **.

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    Staff

    Reviewed May 2, 2019

    I only just started my debt relief journey and I'm already really excited. The people at NDR have been friendly, helpful, and have gone over every possible event that could happen along the way. I would recommend them to anyone that I know who is interested in getting a handle on their debt. Great company.

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    Customer ServiceStaffProcess

    Reviewed May 2, 2019

    I feel that everyone I dealt with in your company was very respectful and polite. I also liked how they were will to answer any and all of my questions even if I asked them more than once. They gave me a great feeling of confidence in signing up with the program and achieving a better financial lifestyle. Thank you for all your help and I can't wait to see the results.

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    National Debt Relief
    Response from National Debt Relief

    Chad, our agents are some of the best in the business and we will always try to give you the best customer service experience we can. Thank you for sharing this with us and please let us know if there's anything we can do to make your experience better.

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    Staff

    Reviewed May 2, 2019

    Was very helpful and both representatives were friendly and informative. I enjoyed that they were patient with helping me solve my debt issues and being able to work towards me being debt free in the future. I will make sure to refer to a friend about requesting help from the program if they find that they need it themselves.

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    Staff

    Reviewed May 2, 2019

    Everyone that I talked to was very helpful and I recommend a few people since proceeding with this decision. I highly recommend Taj **. He helped me out so much I also told my mother about him and she signed up today as well!

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    Staff

    Reviewed May 2, 2019

    Really great staff and made the process easier. It was tough, humiliating, but they are there to help and very thorough. I truly appreciate the time and efforts to make things easier on me. I would highly recommend to anyone needing assistance.

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    National Debt Relief
    Response from National Debt Relief

    Our agents are here to help you in any way we can every step of the way. The hardest part of the process can be taking the first steps. Things should get a bit easier as you get used to the program and get into a groove. Don't hesitate to contact us if you have any questions or concerns.

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    Customer ServiceStaff

    Reviewed May 2, 2019

    I'm trying to get my credit back right and start a new year in the right way. I contacted National Debt Relief and the enrollment process was cool. They asked me a lot of questions over the phone but other than that, everything was good. They're the ones taking care of everything for me and they're doing a good job. They call me to let me know that they have been taking care of things. Then, when I make a deal with somebody to try to get my credit back right, they let me know. Also, when I have a question or concern, it's not hard to get through to them. They could've let me on a cheaper payment plan, but I don't have a problem with it. Since I started using National Debt Relief's services, my credit has been getting better. I have been recommending them to people.

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    PriceOnline & AppStaffTransparency

    Reviewed May 2, 2019

    I'm doing debt consolidation through National Debt Relief and it isn't as tedious as I first thought it would be. NDR's service is more affordable than other companies and the cost is great considering the quality of service that I get. The application was easy and they were transparent about my payment plan. I'm also comfortable working with my rep.

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    StaffTransparency

    Reviewed May 1, 2019

    Team was very knowledgeable and straightforward in helping me set up my account. The presentation was clear, concise, and to the point. I am looking forward to getting out of debt as soon as possible. With the proper coaching and help I can reach my goals as quickly as possible.

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    StaffTransparency

    Reviewed May 1, 2019

    I was very satisfied with the professionalism of NDR. Everyone that I had come in contact with were very personable and the process was made very clear and understandable. I would recommend this organization to others that are in hardship situtations.

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    Customer ServiceStaff

    Reviewed May 1, 2019

    Great service, very informative! Team members were great at answering questions in a timely manner. They helped me by emailing and answering questions since it was difficult to talk on the phone in the beginning. I would recommend to a friend. National Debt Relief will be helping me to improve my financial stability and decrease stress levels with monthly bills.

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    Reviewed May 1, 2019

    I was so happy to work with you guys. I really appreciate your time and help in solving my debt issues. I will surely recommend you guys to family and friends in need of your services. I hope to speak to you guys after everything. Thanks and stay blessed.

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    Customer ServiceStaff

    Reviewed May 1, 2019

    The people that help us set up our account did a excellent job at helping us set up our account. I couldn't find our account number so if I will call tomorrow and find it. Is there a app that I can put on my phone?

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    StaffProcessTransparency

    Reviewed May 1, 2019

    My enrollment agent, Chris **, was very sincere and efficient. I have been bogged down with financial stress since my divorce and he seemed like the first person to really care and understand. The welcome team was very helpful in the process as well. I enjoy the online portal - it provides full transparency. Thank you so much for all of your help. This is going to help me get my life back on track. I will recommend you to all my family and friends.

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    Customer ServiceStaffProcess

    Reviewed May 1, 2019

    Curtis provided me with excellent customer service. He made me feel secure giving him my personal information and explaining the program in detail. The young lady who called me the next day to discuss orientation was excellent as well. She was thorough and answered all my questions.

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    Customer ServiceStaffProcess

    Reviewed May 1, 2019

    Updated on 10/13/2020: I wanted to consolidate everything and get it paid off sooner than I would have been able to otherwise. I liked the feedback and research about National Debt Relief. Everything has been super easy up until now. Overall, the customer support has been really good. Geri made me feel at ease about it. Also they were able to resolve a bunch of accounts right away. However, I wish I have known from the beginning that they wouldn't start to settle other accounts until you have enough money banked.

    They settled several large accounts in the beginning, but then they haven't been able to settle anything else since then because even though I'm paying my $700, $800 a month, there's not enough saved yet to settle other accounts. I only have two collectors left and NDR just said they can't help me because there's not enough leftover in my account at the moment. If a person like myself has proven over time, for a year or two now, that I make my payments on time, they should be able to go ahead and negotiate more debt even if there isn't some banked in there yet because I've proven the ability to pay. That would be nice.

    In addition, it has been almost a year now and I'm still getting phone calls. The worst is Target who said they refused to speak to NDR. They can only speak to me. And then, I got them both on the phone and they can't talk to each other. I'm like, “Target, I don't know what to tell you. National Debt Relief has my money. You want my money, go to National Debt Relief. But I'm not paying you. Let them pay you. They have my money. That's all.”

    Except for Target, I get way less harassing phone calls, and my anxiety has gone down, because I don't get 10 different bills a month. I only get one. And I know what I have to pay. I can budget for it. And then, I cut up all my credit cards so I don't have to worry about charging anything else. The program helped me consolidate, resolve and get off my plate the debt that I acquired before my marriage and kids, and it now helped me so I can pay for my son's college because things are consolidated. So, now, I can pay both.

    Original review: My rep was great and patient and kind so I referred her to my husband so he will be calling soon! Looking forward to relief and getting back on track with my finances. I know with your help I can do it!

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    StaffProcess

    Reviewed May 1, 2019

    This process has been very smooth, all of the reps have been so helpful and nice, very considerate of my situation. If I had any idea how smooth this process would have been I would have started sooner. I would recommend to anyone.

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    Customer ServiceStaffProcess

    Reviewed May 1, 2019

    This company helped me find peace of mind and is helping me become debt free. The enrollment process is long, but thorough and they guide you through each step. Friendly and understanding personnel. This is a new opportunity to start over, and NDR make a tough situation easier. So many positives and they are really there with their help-line, customer service and you have a portal to track your progress. I would recommend you check them out.

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    Staff

    Reviewed May 1, 2019

    Thank you so much for helping me out, I feel like maybe this is the way out of all my debt, I’m little sad that it’s going to hit my credit score badly but that’s just part of life. I was going to try to buy a house this year or next year but it’s going to put me a little bit behind in my goals of life but I feel like I have made a good decision and I feel like you guys have helped me make this good decision and I hope to succeed. So thank you so much for having wonderful employees who can help you out and guide you through.

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    StaffProcess

    Reviewed May 1, 2019

    Everyone was friendly and didn't seem to judge me because I fell on bad times. They went step by step and made sure I understood all my options. I would recommend this program to everyone that falls on hard times and needs help.

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    Customer ServiceStaffProcess

    Reviewed May 1, 2019

    Very helpful, professional and good customer service. Detailed information on how the service will be done. Helped me through the application forms. Was extremely patience with my inability to be computer efficient. Never felt rushed throughout the process and made every effort to make sure I understood each step as well as what the next steps would be.

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    Customer ServiceStaffTransparency

    Reviewed May 1, 2019

    It was a great and professional conversation and very informative. The representative took her Time to explain step by step all that I needed to know about the debt relief program. She walked me through everything I needed to know.

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    Customer ServiceStaffProcess

    Reviewed May 1, 2019

    Very pleased with the communication and knowledge of Staff. The process was quite easy and All questions were answered quickly and clearly. I must say, thus far I am very happy with my choice. I look forward to the successful completion of the program. Thank you.

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    Staff

    Reviewed May 1, 2019

    Everyone was very helpful at answering my questions and they are optimistic about helping me solve my debt issues. I think NDR is a good company that is willing to help out people in need. I am glad to get this figured out.

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    Process

    Reviewed May 1, 2019

    The process of helping us with our debt was as easy as 1-2-3. Thanks for being so nice and explaining everything to us. Very easy to understand and made us feel like we counted. Nick is the best. James. Again thanks for all the help.

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    Customer ServiceStaff

    Reviewed May 1, 2019

    Very helpful and informative, willing to help any way they can. Lots of emails with questions and they answered every one with no issues. All info is gone over at least twice to make sure it is understood. Very helpful. Couldn't ask for a better experience. No problems.

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    Customer ServiceStaff

    Reviewed May 1, 2019

    Aaron was very helpful and informative. He was able to answer all my questions and concerns and provide me with the best possible program for me and my situation. I look forward to working with you and being debt free.

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    Customer ServiceProcessTransparency

    Reviewed May 1, 2019

    I saw your information this morning on TV and have a couple of debts that are stressing me out. After speaking with Ramzy, I felt like finally, I will get some relief! This program is quite simple yet there's a lot that goes into it... behind the scenes. Not only was everything communicated clearly with me, I felt a weight lifted off my shoulders because I am able to pay off my debt without any harassment from CA. I followed thru on the emails, signed up and then called for my Welcome Call and spoke with Lupe who was extremely friendly, thorough and made me feel like the decision I made was perfect for me! Thank you all so much for giving me a chance to better my situation!

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    Customer ServiceStaff

    Reviewed May 1, 2019

    Gloria was very professional, patient and explanatory. My overall experience with her during the phone call was superb!! She is great and Made me feel very welcome and assured me the help I am seeking through NDR will be at its best!!

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    Online & AppStaffProcessTransparency

    Reviewed May 1, 2019

    Very friendly and knowledgeable. Both Pam and Nancy helped me to be more comfortable with the process. They were very helpful going thru online application and explained all the process very well. All questions and concerns were answered & explained.

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    Staff

    Reviewed May 1, 2019

    Everyone was very polite and helpful. The process was not too difficult considering the difficult subject matter being discussed. I appreciated the help and guidance. I also appreciate the savings I will be experiencing during this process. Also, the time to repay is not too long.

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    Customer ServiceStaff

    Reviewed May 1, 2019

    Everyone was very helpful and considerate to my needs and was willing to answer every question and even go over everything multiple times to make sure that I understood everything. I will recommend National Debt Relief to my family and friends.

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    Customer ServiceStaff

    Reviewed May 1, 2019

    Christal was great. Very prompt and helpful with explaining everything! She answered all my questions without hesitating. I got off the call feeling at ease and excited about the program. I will definitely recommend her in the future! I can’t wait to get everything started.

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    Staff

    Reviewed May 1, 2019

    Were easy to work with. Very friendly staff. Would recommend this company to anyone that needs help with payday loans. They treat you like a person not like you are less than. They seem to really care about you. Thank you.

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    Customer ServiceStaff

    Reviewed May 1, 2019

    Everyone has been honest and friendly and upfront about what to expect. I'm so glad I called. They made the application process convenient and quickly answered all my questions. I believe this company truly wants to help people and I look forward to being out of debt with their help.

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    Staff

    Reviewed May 1, 2019

    They were very professional and thorough with explaining the debt relief process with me. They are making me feel more at ease about getting out of debt and trying to get myself back in order financially. Great company and very helpful.

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    Customer ServiceStaff

    Reviewed May 1, 2019

    We were treated with friendly responses each time in our communications with National Debt Relief. The information presented was informative and knowledgeable. Their patience In explaining information made us feel less anxious when we ask them questions. We would recommend them to a friend.

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    Customer ServiceStaffProcess

    Reviewed May 1, 2019

    My first contact with them I spoke with Mr **. He done an excellent job explaining the process with me, very helpful and patient with al of my questions. The next call I received was from compliance which once again was very professional and informative.

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    Customer ServiceStaff

    Reviewed May 1, 2019

    I was putting this off for a long time and realized I had to do it. I was expecting to have to make copies and do all the dreaded work. All it took was an email and in less than two days, I am enrolled and had the best night's sleep in months! They were very supportive and understanding. Thank you!!

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    Verified purchase
    Process

    Reviewed May 1, 2019

    Max was very helpful in guiding through this process to get out of debt. I have hope now that it is possible to get out of debt. I have never had to do this before and it was really hard for me to do. I couldn't see a way to become debt free. But now I have hope.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 1, 2019

    Very informative, Helpful, Made sure I understood, Reviewed policies, assured me that customer services was approachable, walked me through steps, listened to my concerns, reassured me of processes, went through agreement until I had an understanding. Answered all questions to my satisfaction.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed May 1, 2019

    Customer service agents were awesome, understanding, and excellent. I was heavily in debt and hardly could manage my debt, and NDR has saved me from shame and stress of worrying daily about my debt. Yet to unlock more benefits from this program, the journey begins!!!

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    National Debt Relief
    Response from National Debt Relief

    We look forward to working with you! Please reach out if there's anything you need.

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    Transparency

    Reviewed May 1, 2019

    The contract was explained in detail and any questions I had were readily answered as well. The processing of my application was done in a simple and painless way. The confirmation of acceptance of my application came the same day. I can't thank you enough for giving me a new financial lease on life! Terrific!

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    Customer ServiceStaffProcessTransparency

    Reviewed May 1, 2019

    Krista was very professional, lots of patient, very knowledgeable. We're so excited to have her guidance and help and also the welcoming call was fantastic. Thank you so much for your help and guidance. He was very beautiful, the way she explained how we were going to benefit by this process.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 1, 2019

    Spoke with Mario ** which was very friendly and very helpful when explaining everything and helped me go over all the details with my account. Very prompt in returning my messages. If he didn't have an answer he went to find it through someone else.

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    StaffProcess

    Reviewed May 1, 2019

    So far the professionalism and customer care has been amazing. This service has helped my wife and I hope to help me as well. It’s nice to know there is a program out there that truly wants to help people who have been through hard times.

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    Staff

    Reviewed May 1, 2019

    I’m going to have to say that everyone I talked with was very friendly, helpful, knowledgeable. Jose was great, as well as everyone else. I felt that I was talking to people that really wanted to help. I felt very comfortable, like talking to a friend.

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    Verified purchase
    Customer ServiceProcess

    Reviewed May 1, 2019

    National Debt Relief provides me with a very good service. They consolidate my debt and they try to look for the best way to resolve those. One can go crazy having so many payments come out at the same time and not knowing which to pay first, but then you have to pay everything anyway. It's good with the program because I make only one payment and NDR deals with the credit cards and banks. They try to negotiate with them, get some discount, and then they find out the amount that I have to pay. I started a few months ago on a three-year program and have spoken with a few guys. Every time I call for information or to see how my accounts are going, I get very good answers from them. I would recommend them right away to anyone who needs the service.

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    Process

    Reviewed May 1, 2019

    I went through a really bad divorce, took on a whole lot of debt as part of the divorce agreement, and it buried me. I did a lot of research and I talked to a couple of different companies. It seemed like National Debt Relief was the one that was most commonly used. I went with debt consolidation and I’ve been happy with the results thus far. Also, if I have any questions, I have somebody I can reach out to through email or their cellphone number and I can contact them directly or I can work through the regular customer service. I have had several instances where I’ve had questions, clarifications, or concerns and I’ve reached out and got immediate responses.

    They are negotiating on behalf of me with my creditors and in conjunction with me. It’s a four-year program and I appear to be on track to complete it in four years, potentially less based on where I currently stand. I had three accounts I had been meaning to settle. I was able to settle and have one completely paid off and completed within the first 11 months of the program. Then, between month 10 and 12, they were able to negotiate and come to a settlement agreement with the largest creditor of the three. I have one more who haven't started negotiations yet. They're a little bit more aggressive with their stance on whether or not they’ll speak with them at this point.

    Working with NDR has worked out for me. The monthly payments worked out to be less than what I had been paying for my structured payments with the individual creditors. I really don't have excess cash on hand, but I’m able to make them. It has put me in a position where I don't need to pay anything late and I am not really building up savings or anything of that nature. It wasn’t set up in a fashion where it pretty much cut my monthly payments down to like a fraction of what they were and it made it more manageable, based on my income and expenses. I would recommend NDR to somebody in my situation.

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    Verified purchase

    Reviewed April 30, 2019

    Smooth and easy process, the information was very well detailed. I have been in debt for a while and now just to have the peace of mind that someone is helping me is outstanding. Keep up the good work. I am a happy customer.

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    Customer ServiceStaff

    Reviewed April 30, 2019

    Taj was great with helping me set up the account. Also the representative I spoke with for the welcome call was terrific. All the staff was very helpful and informative and made me feel comfortable in my decision to join NDR.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 30, 2019

    Maurice ** was so kind and understanding. He literally spent a whole hour on the phone with me walking me through the whole process of making a new password, it was supposed to be “easy”, but I was overwhelmed and frustrated!!! He never lost his cool or said anything negative!!! He is an outstanding person, let alone employee. Thank you so much, Maurice, you made my day!!!

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    National Debt Relief
    Response from National Debt Relief

    Sheri, thank you for sharing this with us today. We'll make sure to recognize Maurice's efforts!

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    Customer ServiceStaffProcessTransparency

    Reviewed April 30, 2019

    The whole process was faster than I had thought it would be. Everything was explained in detail. All corresponding emails were easy to get through. All & all, the process was painless & thorough! All representatives were polite & to the point, making this process a little less stressful.

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    StaffProcess

    Reviewed April 30, 2019

    Thank you for making this process nice and easy. I felt like this is the best solution for me and the two people that helped me made me feel comfortable and my choice an easy one. Now I can move forward and get out of debt.

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    Customer ServiceStaffProcessTransparency

    Reviewed April 30, 2019

    The process was quick and the explanation was very simple to understand, 10 out of 10, would recommend anyone. I was scared at first but the customer service was very friendly and was willing to help me resolve my case.

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    Customer ServiceStaffProcessTransparency

    Reviewed April 30, 2019

    Both Dwight ** and the welcoming department were very professional, easy to understand and complete in the explanations of the program. Mr. ** was very acceptable to answering my questions and made my experience less stressful. Thank you, Geraldine **.

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    StaffProcess

    Reviewed April 30, 2019

    This was a very simple process. Lia and Stephan were both very kind, understanding and professional. I felt they were both very knowledgeable about the program. They both made me feel comfortable. They made the process simple and very easy easy to understand.

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    Customer ServiceStaffProcess

    Reviewed April 30, 2019

    Between both representatives that have aided me in beginning this process, I am extremely pleased and look forward to working with National Debt Relief for the coming years. Again, I am very happy with the excellent customer service that I received.

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    StaffProcessTransparency

    Reviewed April 30, 2019

    I was well informed, and the welcome in process was excellent. Professional, with warmth and clarity by all whom I spoke with to sign up. Yet to be revealed how successful this journey will be to reduce debt and go forward with more freedom, and I am very optimistic given how well I have been served thus far.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed April 30, 2019

    Exhausting but very helpful, went over every detail and made sure that I understood everything explained to me, lot of phone calls and paperwork. Very detailed. I appreciate their patience. Thank you for your patience during my irritation.

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    Staff

    Reviewed April 30, 2019

    The two individuals who assisted me were very helpful and thorough when explaining all the terms. They are saving me a great deal of money as well. I can’t wait to be debt free finally! I would highly recommend this company to anybody with a similar situation.

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    Verified purchase
    Staff

    Reviewed April 30, 2019

    It was a great experience. Thank you for all the help. Everyone was friendly and helpful. We hope to pay off our debt in no time and with your help, I think we can do it. We have been trying to resolve this for a very long time.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 30, 2019

    Customer Service Manager was very detailed in the process in what to expect now, during and tax preparation. He answered all questions and informed me of things I'd overlooked! Success Team was very well informed also. Couldn't have asked for a better experience!

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    Customer ServiceStaff

    Reviewed April 30, 2019

    Very experienced and kind customer service. Answered all my questions fully and without hesitation. The representative was attentive and understood all of my questions. I have no complaints with the level of expertise and understanding from your representatives. Awesome job!

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    StaffProcess

    Reviewed April 30, 2019

    Richie had a very calm voice and talked to me so that I did not feel so humiliated about calling NDR. He went through the program and answered my repeated questions and was very helpful in showing me how the program worked.

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    Staff

    Reviewed April 30, 2019

    Very Professional Stephen **. EXPLAINED everything in a good manner. I could understand what he was talking about. My past experience as a V.P Branch Manager at a Bank helped. Even after being retired for 16 years. The lady I spoke to this morning at Welcome was very detailed and professional also. Both highly recommended.

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    Customer ServiceStaffProcess

    Reviewed April 30, 2019

    Wonderful customer service. They made the whole process so easy. They answered all my questions and really took the time to make sure I understood everything. They really seemed to care and really made me feel like their main concern was to help me reach becoming debt free.

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    Staff

    Reviewed April 30, 2019

    My experience so far has been outstanding and a lot of information. Not excited that about doing this but very Happy that I will not be filing bankruptcy!!! Gilbert ** and Welcome servicewoman were very professional and courteous throughout entire time. Thank you, Charles **

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    Customer Service

    Reviewed April 30, 2019

    Very cooperative and got into deep detail. Always willing to answer and help me out in whatever questions or confusion I had. I got very good feedback and now I understand and comprehend what I need to do to get out of debt.

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    Online & AppStaffProcess

    Reviewed April 30, 2019

    I found the representatives very kind, helpful and informative. The application process was a bit long but easy. I cannot speak to anything else because I am new to the program but hopeful it works well and is not too painful to go through.

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    Verified purchase
    StaffTransparency

    Reviewed April 30, 2019

    I had a great experience. They were very helpful. They explained everything in detail. They set my mind at ease. I feel more hopeful and confident about my future. I feel that my plans for the future is doable and that I now have a plan to get out of debt.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed April 30, 2019

    From the initial call to the welcome call, both representatives were not only friendly but were also very clear in explaining the process. Every time I had questions they were happy to answer them very clearly. Also, even though this process can be a bit intimidating because they know all of your bad choices I never felt judged and instead felt supported. I am looking forward to completing this program successfully.

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    Customer ServiceStaff

    Reviewed April 30, 2019

    The people that I work with an Adam ** and Ginny was very informative, cooperative and kind and courteous. The only complaint I have is that this takes forever to do and signing the papers by email is extremely difficult especially if you're talking on the same phone. It took me about six or seven different times to finally get it to go through. I was extremely upset with that but the people were great.

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    Customer ServiceStaffTransparency

    Reviewed April 30, 2019

    Both Tyler and the lady I spoke with today for my welcome call were very helpful, patient and informative. I asked a lot of questions and got clear answers for every single one of them. Looking forward to working with National Debt Relief to help me get out of debt.

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    Verified purchase
    Staff

    Reviewed April 30, 2019

    The two representatives that I spoke to during my welcome to National Debt Relief were very helpful and understanding of my situation. Every question that I had was answered knowledgeably and efficiently. I would recommend calling them to anyone having this situation with debt and letting them help.

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    StaffTransparency

    Reviewed April 30, 2019

    My experience was a very good one. I felt completely explained on all fronts. The two people I talked to were extremely pleasant and informative. I do appreciate the help getting back on track. So I say. Thank you for helping me. I will not forget it.

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    StaffProcess

    Reviewed April 30, 2019

    I thought the two people I talked to were very knowledgeable and friendly. They made the process very easy and not stressful. I thought they were very professional and helpful. I was very satisfied with them. They made sure I understood every part of the process.

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    Staff

    Reviewed April 30, 2019

    I was nervous about using any kind of debt consolidation company, but knew I really needed help! I was encouraged by a friend to try NDR and have found each step so far very easy and the people I have interacted with have been very helpful and treated me a like a person. I am already feeling better about my financial situation, without having made any settlements yet, just because I know I am not alone and there IS a solution!

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    Customer ServiceStaff

    Reviewed April 30, 2019

    I would like to say how professional, patient, knowledgeable, and courteous both Brazil ** and Ronald ** were. This was not my first call in looking for the right debt relief program and I was made a believer about 5-10 minutes into the call with Brazil. I am looking forward to working with NDR and excited about by debt free future!

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    Customer ServiceStaff

    Reviewed April 30, 2019

    Dealing with Matthew ** was a pleasure. He was knowledgeable, informative and very understanding of our situation. I would highly recommend the staff at this very early start of our program. We look forward to resolving our debt with the assistance of National Debt Relief program. The online assistance and customer service was very easy to understand and follow.

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    StaffProcessTransparency

    Reviewed April 30, 2019

    Both Kirk and Gabery were very friendly and helpful in the process. Both were understanding and walked through the process to make it understandable. If the program works as stated I will recommend it to others to help with getting them out of debt quicker.

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    Customer ServiceStaffProcess

    Reviewed April 30, 2019

    Very, very pleased with our experience with NDR. Couldn't ask for a better representative than Drew **. She was totally very good at explaining the details of the program and working on a program which will be just right for us. We dealt with her thru several phone calls and emails and she was always happy to assist us and answer our questions. We are pleased with the scheduled payment amount and even though the bad credit will be on us for a spell, we know this is the best opportunity for us to get our debts in line again. Thank you for all your help.

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    National Debt Relief
    Response from National Debt Relief

    Cecelia, thank you for sharing your experience with us today. We'll make sure to recognize the agent who helped you with enrollment. Don't hesitate to reach out if you need anything.

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    StaffProcess

    Reviewed April 30, 2019

    So far everyone that I’ve spoken to at National Debt Relief program has been extremely helpful. I am excited to get this started out to be debt-free finally after four years. These people have really help me to relax and make me feel more comfortable about my situation and I did not judge me or make me feel inferior to the other human beings in this world. I am sorry truly sorry that I have to go through this but I appreciate all the people at this programs help. Thank you thank.

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    Transparency

    Reviewed April 30, 2019

    Wow, I can't explain how helpful it was to talk to you guys and understand what was going on with my credit. You guys are not only debt helpers, you guys are also life coaches. Thank you so much for all your help and making me comfortable enough to step away from bad debt. A++++++

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    Customer ServiceStaffProcess

    Reviewed April 30, 2019

    Easy application process. The customer service rep was very helpful. So happy to get started with the program and on my way to being debt free. I would recommend this program to anyone looking to get out of debt. Sorry I didn’t do it sooner.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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