National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
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Reviewed Jan. 14, 2020
Staff was knowledgable and process was smooth. Would recommend this company to others struggling with debt. Staff was very helpful. I am looking forward to clearing up my debt problems. The process included numerous phone calls and emails, but was a relatively painless process.
Reviewed Jan. 14, 2020
I enjoyed working with Taj, who was very patient, helpful, and knowledgeable about my debt consolidation issues. The woman who called with the welcome was very gracious and courteous, as well. I would recommend NDR to a friend. Thank you for your excellent service!!
Reviewed Jan. 14, 2020
Everyone was very helpful from starting my process to assisting me and answering the questions I had. It was a little overwhelming at first but when I call with questions I have, I get really good customer service and that make me feel like I chose the right company to represent me.. Thank you, Glenyss
Reviewed Jan. 14, 2020
Outstanding Rep. Very kind and understanding and was able to explain in a manner that I was able to understand. Joseph ** was also able to inform me of the program and because of his professional performance, I was more than willing to enroll into the program. Both Reps get an A+ and 10 gold stars.
Reviewed Jan. 14, 2020
It was a great move on part for choosing National Debt Relief. They were very helpful and knowledgable. I feel confident that, they will help me get out of debt in the near future. Being debt free is a very good thing.
Reviewed Jan. 14, 2020
Everyone we spoke to was very helpful and professional. We appreciate the upfront discussion of the program. Not hiding any of the details. We were recently with a company that overwhelmed us with fees and paid very little debt. We look forward to eliminating our debt with your company. Thank you.
Reviewed Jan. 14, 2020
My experience has been great so far! Jonathan was great and helpful during this very stressful time for me and my family and Nancy was a great in helping to make sure that all of the paperwork that I signed--I understood. Looking forward to a debt free future. Thank you!
Reviewed Jan. 14, 2020
So far the experience has been a great one. Looking forward to getting this debt off my shoulders and moving on. It’s good to know I will not have to deal with the phone calls. Nice to know that I can breathe easier knowing that things are taken care of. I look forward to living debt free!
Reviewed Jan. 14, 2020
Honestly, I am in sales and I have to say this was the easiest most helpful experience I have had with anyone ever. Jay was absolutely awesome start to finish. No complaints at all. Very happy with this process. Thank you all!
Reviewed Jan. 14, 2020
I was very satisfied with the information from the Debt Specialist Jamel ** and very comfortable and happy with his assistance walking me through the process and I would recommend this company to a friend or family in the future.
Reviewed Jan. 14, 2020
Very well laid out guidelines and rules. Appreciate the fact that they are willing to help more than anyone else has helped. I will see how the program works and how this helps me to improve my credit score. Thank you so much for everything and all of the help you have given me. Extremely easy to enroll and to talk with. Thank you thank you thank you.
Reviewed Jan. 14, 2020
Mr. ** was most helpful and precise in explaining "The Long Term Picture"! For us it was looking dangerously grim. We have looked into this type of debt relief a year ago, but we were not convinced. Mr. ** obviously has many years experience, and we are ever so grateful for him sharing his knowledge with us.
Reviewed Jan. 14, 2020
Both Aaron and Kiera were patient, knowledgeable and professional. Thank you! They made it very easy to understand and also explained my other available options. Both of them walked me through the enrollment process, and we were able to finish in a timely manner.
Reviewed Jan. 14, 2020
The ladies that I spoke to were friendly and very helpful! Thank you! Very excited to resolve my debt! It was easy and quick. They made the process stress free! Thank you again for helping me. I would recommend this company.
Reviewed Jan. 14, 2020
The most compassionate adviser. The team that supported and me and took on my case are the best. I would recommend and will recommend this company to anyone struggling to get out of a financial tornado. It's going to be a rough road ahead but the future is bright again for me.
Reviewed Jan. 14, 2020
I had a great experience. Naya ** was so easy to talk to and took her time to explain everything to me. The Client Success team was fast and efficient. We’re patient and thorough. I can breathe easier knowing I have people on my side.
Reviewed Jan. 14, 2020
Great experience, very informative and knowledgable. The staff makes sure that you are clear and comfortable with the entire experience. The staff goes over each detail and ensures that everything is clear. The follow up is informative and it makes you feel assured that everything is covered in detail.
Reviewed Jan. 14, 2020
Really great customer service, everything was explained to the fullest. Every phone call was made to my personal needs. Every creditor was explained. Step by step of the entire process. It helped make my decision to not go with bankruptcy. Definitely going to recommend this program to family and friends if needed.
Reviewed Jan. 14, 2020
I spoke to another debt relief company before contacting NDR. The customer service and professionalism is amazing! They took the time to explain the program thoroughly. They answered all my questions and now I have the peace of mind knowing that I am on the right track to getting control of my financial situation.
Reviewed Jan. 14, 2020
Everyone has been super friendly and helpful thus far on my journey to financial freedom. I feel thoroughly informed and well received. There is transparency and there is positive energy as well. Appreciate Dimetrios and Chantal for all their help.
Reviewed Jan. 14, 2020
Everyone was great and went above and beyond to help. They were up front and answered all questions fully. Would recommend them to anybody who is debt and need this type of financial help. They were so open and honest on what to expect.
Reviewed Jan. 14, 2020
The initial process has been extremely easy and stress free. Contacting National Debt Relief was a serious decision but we are confident the services, assistance, and guidance by National Debt personnel will give us piece of mind as we prepare for full retirement.
Reviewed Jan. 14, 2020
Both representatives were knowledgeable and friendly. I would recommend NDR to friends and family based on how we were treated and based on the program benefits. We will be saving almost $300k based on initial debt reduction and future interest we will now not owe. Amazing!
Reviewed Jan. 14, 2020
The representatives at National Debt Relief were very kind and helpful. They walked us through everything and explained it so we could understand. We are now on our way to becoming debt-free and couldn't be happier!! Thank you and we are excited to begin our journey and save the most money!
Reviewed Jan. 14, 2020
Great customer service Devin **. Was glad I could get the help I needed being in debt. Thank you. Couldn’t ask for less than that. You guys are great at what you do and I can’t wait to be debt-free and able not to have to worry about money!
Reviewed Jan. 14, 2020
Excellent customer service. Very knowledgeable and puts you at ease. Takes time to listen and assures you of any doubts you may have. So far this has been a very positive experience. Very upfront with you in certain areas which is positive.
Reviewed Jan. 14, 2020
Thank you NDR!!! You are all so informative and great customer service! I usually have questions but most of them were answered as the information was given. I look forward to this burden being lifted and hopefully, I am able to graduate early lol???
Reviewed Jan. 14, 2020
We were drowning in credit card debt. Most of the enrollment was done online and over the phone, and National Debt Relief was very patient. We’re 15 months into it. A couple of our debts have been paid off. Our situation is a little easier. We wouldn’t be able to pay our debt off without National Debt Relief. Once it's paid off, things will be pretty smooth.
Reviewed Jan. 13, 2020
Excellent customer service! Soon as I was on the phone everything was very easy. They don't treat you like you're less of a person for getting yourself into this position. I greatly appreciated that and will definitely be referring them to others that are in the same situation as myself.
Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.
Reviewed Jan. 13, 2020
The process has been difficult but they help make it easy and explain everything to you. They make sure that you are informed on every step. Everyone was very nice and professional. Debt is hard but they help you tackle it.
Reviewed Jan. 13, 2020
Everyone was extremely helpful and patient and very clear in their describing the information. Both representatives were articulate and assuring. I greatly appreciate the help and care. I have been very stressed about my debt but your representatives have alleviated my stress and worry.
Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.
Reviewed Jan. 13, 2020
I was so worried about what I could do to resolve the situation I was in, but the counselor made it all easy for me and calmed my fears! I appreciate it so much! He explained the process and was very patient in working with me.
Reviewed Jan. 13, 2020
Everyone that has handled the matter has spoken very clear and very understanding to what the needs are to each individual. They have you ask as many questions as needed to be more updated in what is coming with the decision taken. Thank you.
Reviewed Jan. 13, 2020
Richie ** was the Rep that I spoke with. He was very helpful and answered every question, sometimes twice. Followed up with me and was very patient. The welcome team was very thorough and also answered all of my questions and concerns.
Reviewed Jan. 13, 2020
Nice experience. However when I called the Welcome phone the sales person spoke a little too fast. Otherwise I am satisfied. First sales person I spoke with was very helpful. I would recommend to others.
Reviewed Jan. 13, 2020
Everyone was very helpful at National Debt Relief. Very professional and smooth transaction. Explained well all the way through. All the legal ramifications were explained in debt. Also how it would affect my credit score. I highly recommend them to other people who are have trouble keeping up with their credit card debt.
Reviewed Jan. 13, 2020
National Debt Relief explained and informed me on the entire debt relief process and has given me new hope financially. Excited to start my debt free journey! They really took their time to educate me and to be sure I understood every step completely.
Reviewed Jan. 13, 2020
The woman that walked me through the Welcome Interview was very thorough, well informed, explained every detail in language easy to understand. She was outstanding. Every step was clearly covered. All questions were answered in a very cooperative manner. She was very knowledgeable of the entire program.
Reviewed Jan. 13, 2020
Manwa was fantastic. Very helpful. Easy to work with. Everything was explained fully and very easy to understand. I truly appreciate the people I spoke with. Thank you. I look forward to being free of debt. This program seems very very good and I am excited to clean up my debt and credit. Thank you again.
Reviewed Jan. 13, 2020
Charlene and Viola were professional, informative and respectful. Nice for a change. Nice to talk to real people. Superb customer service. Made the decision easier to swallow. Went over everything to complete transactions effortlessly. Discussed issues made sure everything was kosher and I understood the process and outcome.
Reviewed Jan. 13, 2020
My whole experience is very good, National Debt Relief help me manage my debt by enrolling through program. I am so glad I called. Boris is very helpful in explaining to me about the program and he has a very good customer service and I will recommend him to my friends if they need help.
Reviewed Jan. 13, 2020
My experience with NDR up until now was very professional and informative. Have not had enough time to elaborate on anything further. May be able to make a more thorough opinion at a later date. Thank you.
Reviewed Jan. 13, 2020
When I made the decision to consolidate my debt, I did as I often do, a Google search for the top... I came across a list that named The Ten Best Consolidation Plans of 2020. NDR was named at the top of the list and had amazing reviews, especially on their customer service reps. Upon calling, I immediately felt what all of the reviews stated. The rep, Colleen **, was understanding, calming, considerate and easy to talk to. All the things that I look for when dealing with sensitive financial matters. So far I am very pleased!
Reviewed Jan. 13, 2020
Professional from start to finish. Explained every aspect from start to finish. I would recommend Debt Relief to a family member, friend or anyone who needs help in a financial situation. Thank you for your assistance in helping me resolve my financial problem.
Reviewed Jan. 13, 2020
I have just completed signing up with National Debt Relief. I got a little too much in debt and decided I needed some help. I answered an ad on the internet and was connected to National Debt Relief. I was given expert help and advice by Ms ** and the lady that signed me off on the welcome call. Highly Recommended.
Reviewed Jan. 13, 2020
I was scared when I first called but the agents were so understanding without judgement. I am truly satisfied with my turnout. Thank you so much for all help. I can sleep well now. The staff treated me with respect and answered any questions I may have had and are very knowledgeable in their field of work. Again thank you.
Reviewed Jan. 13, 2020
Very friendly and helpful explaining the process in great detail. At no point did I feel pressured into any decision. After the process I feel I have plan toward becoming debt free. Would recommend to anyone in need of debt relief.
Reviewed Jan. 13, 2020
Ray and the welcome customer service representative that I spoke to were awesome. They were very informative. Gave me all the information at a good pace and made sure that I understood how the program works. I am excited to start the program and ready to get out of this.
Reviewed Jan. 13, 2020
Lamar ** was outstanding! He took a very stressful situation and made me feel completely at ease. He answered all of my questions instantly and completely. He is a perfect example of what a customer service representative should be and is a wonderful spokesperson for this company.
Reviewed Jan. 13, 2020
The welcome call was very informative. They explained everything very well. They answered any question I had and was very patient with me when I had to put them on hold for a bit. Thank you for giving me a peace of mind and explaining things Thoroughly.
Reviewed Jan. 13, 2020
I had a great experience for my initial call and welcome call! My first call was almost an hour and half, I had a lot of questions and Nathan answers them all. He also went above and beyond to help me crest a monthly budget.
Reviewed Jan. 13, 2020
I have had a great experience with NDR. Everyone has been very nice and knowledgeable. I am please with everything and they covered all the information that I needed and answered all my questions so I could understand completely the process.
Reviewed Jan. 13, 2020
It was great talking with your representatives about my needs for debt relief. I just would recommended a little more excitement on their voice. However, overall they did fantastic job resolving my questions and getting me into a debt relief program!
Reviewed Jan. 13, 2020
I lost my job and have no income to continue to pay all my bills, didn't know what to do so I decided to go with a debit relief program. With National Debt Relief the first part of this process is awesome. They help with everything to make the process really easy. It's a step by step program and I'm a little nervous but national debt relief eases your worries. The people are very nice and they help with all your needs. I will have a better review once I'm debt free.
Reviewed Jan. 13, 2020
After calling I see a light at the end of the tunnel. Everyone was so nice and understanding. I didn't feel like I was being judged about my financial situation. I finally feel like I can be debt free in a shorter amount of time.
Reviewed Jan. 13, 2020
I knew of National Debt Relief but someone close to me actually signed up with NDR and his experience influenced mine. The representative who assisted me through the process was a complete professional. I have a Masters Degree but I appreciated how he explained processes in simple understandable terms. He was also awesome at easing my anxiety that was through the roof. I completely understand this process even when it can get tough moving forward. At the end of my 34 month term, I would of paid 17K for debt, if I had to pay the minimum over years, would've cost me 68K. Thank you National Debt Relief. You are saving lives. Angela.
Reviewed Jan. 13, 2020
I am very grateful for the help that I received so far. Everyone has been so nice and really great at making sure that I understand everything fully. They are also available after I get out of work which is so great because I don't have too talk around people that I work with so everything stays 100% private.
Reviewed Jan. 12, 2020
The customer service agents were friendly and courteous and eager to help. I actually had to call them back several times. They gave me the peace of mind that this is going to get worked out. If you're struggling to get debts paid off, I would recommend National Debt Relief.
Reviewed Jan. 12, 2020
Everyone we spoke with was professional and took the time to answer all of our questions. We felt they provided help to find the best solution for our family. We felt confident in the solution presented. The only challenging thing was the number of email communications in the first few days. There were so many it was hard to keep track of and could have been reduced.
Reviewed Jan. 12, 2020
Very thorough and reasonable. Made the process very easy and gave me peace of mind. Very satisfied. Support team was very kind. Nonjudgmental. Now it is actually possible for me to pay down my debts in a reasonable amount of time.
Reviewed Jan. 12, 2020
I found National Debt Relief and I called them through their toll-free number. There was some guy and I told him about my situation and they figured it out, and we started everything going within one week. And then, they followed up. I paid bi-weekly so I always have email updated. I changed to another job and I got more pay so I raised my monthly payments so I can shorten the whole process. The rep was really helpful because I didn’t need to engage with all the banks. They helped me deal with that.
My husband and I were trying to buy a house. After you clean it out, it's still gonna stay on your record for three months, and then I asked them to send me a email that help me to prove that I already cleared that to show my loaner, and they did that. We fixed that. That’s when we got our house. Before that, I didn’t even know that it was that worse until we were looking for somewhere to move. We were trying to rent a house at that time, and I found out my credit report wasn’t really good. So, I found National Debt Relief. Otherwise, before I found them, I’m thinking about filing bankruptcy. It was that worse, because I didn’t know that filing bankruptcy is the worst scenario you're going to do. There are also other a lot of free consulting numbers to call to see how to file bankruptcy. I talked to them and they found out my case was not that worse to do that. So, I found National Debt Relief and they helped me go through that. Now, I cleared all of that.
Reviewed Jan. 11, 2020
They are friendly, fast response. Too many steps that make me confuse, but hoping it would work. They explained to you everything and looking forward to become debt free. I’m still hoping that I will be debt free as soon as possible.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Jan. 11, 2020
Great experience! Isaac and Jordan were very helpful, friendly, and explained things well. Great service by both. Thank you for helping me with this problem. I can't wait until I am debt free, my goal is six months or less.
Reviewed Jan. 11, 2020
Great service, very happy with the service. Would tell a friend about the great service. Will share your company's service with friends and family. I will refer your company every chance I can. Great, Great service. I wish to thank you for the service you have provided. I look forward to all that you are helping me with. Just great customer service. Your kindness is great.
Reviewed Jan. 11, 2020
Aaron ** was extremely helpful in getting me to understand my options to becoming debt free. I felt he was very well aware of the situation and handled the discussion and options well. Nancy ** the Welcome Representative was extremely helpful and thorough. This is the kind of service I expect when overwhelmed with issues/problems. They were both calm and understanding.
Reviewed Jan. 11, 2020
It was a simple process, I was confident and customer service was really helpful in setting every up. It made the process easier and I am looking forward to be debt free. I am also looking forward to continuing success with National Debt Relief.
Reviewed Jan. 11, 2020
My debt case manager helped me feel at ease during a moment of extreme financial panic. I needed something to help me get above water... National Debt Relief offered the tools to change my circumstances. They delivered the truth of my credit situation without shame. I feel supported during a process I do not fully understand.
Reviewed Jan. 11, 2020
It was scary at first but now I feel better and I am glad you're helping me. You're all are nice. You guided me through everything. You calm me down. Thank you again. Look forward to a new beginning. I will never get into this kind of trouble again.
Reviewed Jan. 11, 2020
Isaac was very professional and he took time to work with me and ensured I clearly understood everything.. He made me feel better about my debt relief. I'm so glad I decided to make this move. It has given me a great sense of relief and the payments are something that I can afford also.
Reviewed Jan. 11, 2020
Service was excellent. Javier and Genaro were very helpful and supportive. They were able to answer any questions I had and walk me through any issues I didn't understand. They were both an asset to your company and I highly commend them for their service.
Reviewed Jan. 11, 2020
Amazing team and customer service. They helped me put 3 credit into one payment of 27 months. Helped a lot while I’m going to school full time and working full time while paying bills also. Talked to 4 different people but they all gave me a clear information regarding everything. Thank you.
Reviewed Jan. 11, 2020
I finally can be out of credit card debt within few months. Feels like a big weight has lift off my shoulders. Now I do not have to file bankruptcy. I really appreciate you guys being here for me and answering all my questions and I look forward to working with you all to get this debt paid amazing job you all have done and continue to help me with. And God bless you all.
Reviewed Jan. 11, 2020
Patient, knowledgeable and thoughtful. I felt as if each person I spoke with were not only doing their job but had first hand knowledge. They were especially top notch whenever I asked a particular question to give a detailed answer.
Reviewed Jan. 11, 2020
Very professional and very polite. Will recommend to anyone that needs help with debt relief. The customer service is amazing. Very quick and very respectful. Helpful with any questions. Andrew made the process very simple and fast. I can't wait to see the results and outcome.
Reviewed Jan. 11, 2020
Working with National Debt Relief has been a seamless and stress free process from start to finish. The staff is professional, helpful, and kind. All of my questions and concerns were answered immediately and handled with great care. I would absolutely recommend anyone who is feeling overwhelmed by their debt and looking to become debt free to reach out to National Debt Relief. It’s the best decision I’ve made!
Reviewed Jan. 11, 2020
Very knowledge and extremely kind. Provided all information clearly. Great experience. Provided me with step by step guidance. Able to assist me with hard copy of the authorization to communicate form since I couldn't complete over phone. I will sign and return by fax.
Reviewed Jan. 11, 2020
I felt horrible going into this but after speaking with one of their representatives the information provided was outstanding it put me at ease. I’d definitely recommend NDR for anyone looking to get out of an uncomfortable situation. They understand how to work with you and their payment options are affordable.
Reviewed Jan. 11, 2020
I had a great experience through National Debt Relief. The people I talked to we're extremely courteous, patient, helpful and knowledgeable. I would definitely recommend a friend or anyone to them. they make the call completely pleasant and stressless. Thank you so much for this experience and I'm looking forward to becoming debt free.
Reviewed Jan. 11, 2020
Great customer service. Fast service, very professional. Customer oriented service. A lot of information upfront but because every step is discussed individual it makes the process bearable. Thank you for the speedy process and the excellent customer service representative. Looking forward to the next steps. Thank you.
Reviewed Jan. 11, 2020
When I first got in contact with National Debt Relief I was kind of hesitant at first but when they explain everything to me I was very pleased what was offered for me. I needed financial help and they offer to help me. I would recommend anyone who needs financial help to enroll with this company.
Reviewed Jan. 11, 2020
First time going through a hard time in life (due to car accident broken bones) and fell behind on all my debt, this has really helped me to not over stress myself and manage my debt. Thank you. Geetu and others has reached out to me and explained the process of doing this well and am happy to be alive.
Reviewed Jan. 11, 2020
Very professional and knowledgeable. Enjoyed every one I had contact with. They explained everything so even I could understand what was happening. I look forward to working with everyone to achieve my goal and become financially independent. Thank you from the bottom of my heart!
Reviewed Jan. 11, 2020
Very friendly, kind and caring. Been through hell and back and they were very understanding and helped me feel better about my financial future. Since I have enrolled in the program I've been able to sleep better. Thank you very much to the friendly and caring people at National Debt Relief.
Reviewed Jan. 11, 2020
Dwaine is awesome. Super helpful and answered my questions thoroughly. The lady that helped me with the welcome call whose name I can’t recall was wonderful as well. You guys do good work. Thank you.
Reviewed Jan. 11, 2020
I was very impressed by the comfortable conversation & the process of setting up this program to help me reduce my debts! Paul was very friendly and informative. He explained everything in simple verbiage to ensure I truly understood what I was signing up for.
Reviewed Jan. 10, 2020
The representative (Anna) that worked with me on my Welcome Call made sure I had an understanding of everything that will be expected of me while participating within this program. It definitely made me feel that the agency does care about the client they serve.
Reviewed Jan. 10, 2020
Very satisfied with the Client success team, Rosi, as well as John **, he explained the plan and agreements very well. I enjoyed talking with him. Rosi did a very good job as well. Everything was explained well and thank you for helping me out to get my finances under control again. Have a wonderful weekend. Cherie.
Reviewed Jan. 10, 2020
Very knowledgeable agent, Alyssa. Helped me immensely in giving me valuable insight as to the plan for me and what I needed to do to become successful in the plan. Made me feel confident that in the time frame my debts will be taken care of.
Reviewed Jan. 10, 2020
Both ladies were so helpful. Everything was explained to us in a way that we really didn't have any questions. They covered the agreement, cost, payment info., completely. They were both so helpful and sincere about helping us. Can't thank them enough.
Reviewed Jan. 10, 2020
Working with Waseem was very pleasant, he made the program easy to understand. The main reason we went with National Debt Relief is your 5 star ratings. We are happy to start the program and looking forward to successful results.
Reviewed Jan. 10, 2020
Paul was able to answer the questions I had and he also explained in detail the process or procedures that was occurring to my satisfaction. He was friendly and helpful. The person I talk with on the welcome call was friendly and helpful. She was patient in making sure I understood her questions.
Reviewed Jan. 10, 2020
Everyone we spoke with seemed very pleasant and knowledgeable. We look forward to being debt free soon with your help. We have always had good credit and were hesitant to go this route, but was left with little choice in the matter.
Reviewed Jan. 10, 2020
It was perfect. Great explanation, timing and execution - our rep was fantastic - responsive - everything in a timely manner - so far has been a great experience and look forward to working with you in the future. Thank you.
Reviewed Jan. 10, 2020
Everything is fine so far. We are just getting started. I will be glad when my creditors settle. I was treated with great respect and letting my wife get it started for me. Thank you very much for your time.
Reviewed Jan. 10, 2020
Both calls were handled professionally. Questions were answered and everything was explained very well. Always happy to speak with someone who speaks clearly and properly. I am not a fan of talking on the phone but this was for sure a call that wasn't terrible. Thank you.
Reviewed Jan. 10, 2020
Very friendly staff. Clearly explained everything to me and make me feel comfortable with the process. Even though the time difference is about five hours Mihno ** was always there answering my questions about the program and what may happen with my creditors calling me and demanding payment.
Reviewed Jan. 10, 2020
The people I spoke with were very polite and kind. Excellent customer service. Made everything easy to understand. I have tried calling other companies but always hung up because I ask a lot of questions and they would get upset. I was very comfortable here. I would give them a 10 for customer service.
Reviewed Jan. 10, 2020
Updated on 03/14/2021: Very good service. They are helping me get debt free. Soon I can fix my credit to buy a home eventually. Staff is also helpful and friendly and get usually gets back to you soon. I highly recommend. If they had 10 stars I would give them 10 stars.
Original Review: I was very pleased with the knowledge that everyone had. They all answered every question I had. Daniel, Manwa and Lance all helped me and they all were so helpful and nice. I would definitely recommend this company. I am so glad I found them when I was searching for debt advice.
Reviewed Jan. 10, 2020
They made what I thought would be a very difficult process very easy. Thorough communication and clear explanations. Never felt like I was being "judged" for my financial situation. Excellent company to work with! I would absolutely recommend National Debt Relief!
Reviewed Jan. 10, 2020
My customer care agent was a wonderful help. He answered all my questions that I had regarding this program and made me feel at ease about signing up. I'm entering a new decade on the road to recovery and am excited.
Reviewed Jan. 10, 2020
Miss ** explained things thoroughly and completely. She was a pleasure to work with. She was polite and treated me with respect. I know this is her job in order to create business for your company, but she treated me like a person and not a potential customer.
Reviewed Jan. 10, 2020
Jasmine was amazing! Helped so much with everything from updating my account since I am in the middle of a divorce. She made it easy and painless and was very patient with me while we were on the call. I will recommend this program to everyone!
Reviewed Jan. 10, 2020
I feel so relieved after Christopher ** and NDR help to achieve my life goal to be debt free sooner than I thought. Christopher is been so helpful in explaining the benefits to get help from NDR. Definitely I will share my experience to my friends who experiencing hardship in their life.
Reviewed Jan. 10, 2020
I had a great experience. The young man that took my information was so nice and professional. The young man has been with me from the beginning answering my questions and concerns. Im looking forward to find out what happens at the end.
Reviewed Jan. 10, 2020
The 2 representatives I spoke to were excellent at covering all the information, and transparency to make the process of becoming debt free easier! They made sure I understood how the process worked, and made sure I felt comfortable with it.
Reviewed Jan. 10, 2020
We have just started with our program. Everyone has been courteous, helpful and professional. Everything looks and sounds good so far. Looking forward to this experience. It will be good to be out of debt. Thanks to everyone so far.
Reviewed Jan. 10, 2020
I am extremely happy with my experience getting enrolled into the program. Everyone was very informative and helpful with all of my questions and giving me the information needed. I look forward to my future experience with this company in order to relieve my debt situation.
Reviewed Jan. 10, 2020
Daniel K was great to work with. Very pleasant and informative. Courteous and patient with me. I would truly recommend anyone to NDR. Talking with a consult was easy and I felt at ease after my initial consult. The finalizing call was very simple and easy to understand.
Reviewed Jan. 10, 2020
I have just started with NDR but so far it's been great. Everyone has been very professional and helpful and I have great expectations about the future now. It's a big relief knowing a professional is helping me get out of debt.
Reviewed Jan. 10, 2020
Both the women that I spoke to were very friendly and professional. I feel like they cared about me as their customer. I feel like I made the best decision using National Debt Relief to help me get out of debt.
Reviewed Jan. 10, 2020
They were helpful in the process and explained how the program works. Gave me numbers to contact them at any time with questions I may have in the program. They were polite and respectful. They helped go through paperwork and gave helpful hints on going forward on what to expect.
Reviewed Jan. 10, 2020
I was so thankful at how fast your team was able to help me reach a solution to my debt problem. The agent I spoke to explained everything to me and took away my worries over my debt problem. I have been so stressed for months worrying how I was going to resolve my problem. With one phone call my stress level has eased greatly. I'm so thankful that I reached out to your program.
Reviewed Jan. 10, 2020
Everyone I spoke with was very knowledgeable about the program. I am looking A fresh start. I really appreciate the patience and how my questions were answered. This is a big relief. I have been so stressed trying to pay these credit cards and other bills.
Reviewed Jan. 10, 2020
Questions were answered respectfully, and courteous and in a manner that was understandable.... I was very happy with the service and the help.... Thank you for the peace of mind and relieving my stress and blood pressure....I can't say thank you enough for understanding.
Reviewed Jan. 10, 2020
I appreciate the effort to establish a relationship with me to help me get debt relief.. Keep up the good work. Everyone that has spoken to me has been really great to deal with. Super polite and I appreciate that.
Reviewed Jan. 10, 2020
Good and helpful. Personnel were friendly. The relief program was explained very thoroughly and in easy to understand language. I was glad to be able to get this information. I feel confident this program will get me out of debt.
Reviewed Jan. 10, 2020
Mr ** from National Debt Relief called to verify that the information they had recorded was accurate. He was patient and knowledgeable in answering my questions and providing me contact information for future use. I'm looking forward to working with National Debt Relief toward our mutual goal if debt relief and financial freedom.
Reviewed Jan. 10, 2020
Very helpful information - courteous - just put my mind at ease and also was helpful in the education of the debt that I was in. I would suggest to my friends or family to utilize this option and thank you again.
Reviewed Jan. 10, 2020
I am very happy with my service. You all are helping me pay off my debt and working with me as a single mother. With the account set up it will be easy for me to check my balances when I log on to my account as well. Thank you.
Reviewed Jan. 10, 2020
Everything was wonderful. Chuck was great and explained everything I needed to know. If there is anything else you are looking for please feel free to contact me at my phone number **. I hope this process goes smoothly which I believe it will.
Reviewed Jan. 10, 2020
When starting this process, it was very scary. However over my course of getting started and finally pulling the trigger, everyone I have conversed with was very helpful and understanding. Thanks you for the help in getting started towards a better financial future.
Reviewed Jan. 10, 2020
Both Jeffrey and Lydia were so friendly and helpful. My only complaint is I would have liked them to have more flexibility on the monthly payments. I’m on a fixed income and don’t have enough money to pay all my bills. I’m very stressed out about this. Otherwise I’m very thankful for being on the program and ready to move forward.
Reviewed Jan. 10, 2020
Soon you will take out your third draft from my account, which means I've been your client for two months. Still...I'm getting lots of phone calls, registered letters, letters from creditors, and text messages from my creditors. Yet, I have not received a letter from any creditor saying they are working a negotiating settlement with you. I've did everything you have asked me. When will I find out if you have reached a settlement with anybody? This is getting discouraging.
Reviewed Jan. 10, 2020
I worked with David ** for setting everything up and this is the nicest man I’ve ever worked with. Him and everyone else I spoke to were so helpful, cheerful and friendly. Definitely satisfied with my experience. The process was so easy. David explained everything to me and was very patient with all my questions. Had always had the answer and never had to put me on hold to find something out.
Reviewed Jan. 10, 2020
Everyone was amazing! They were super helpful and understanding. Went over everything and made sure to ask if I had any questions. My debt has really been weighing on me over the last few months with getting behind and losing my job. I just couldnt catch back up but now I feel relieved and that I can take care of it. 10/10.
Reviewed Jan. 10, 2020
I was treated with respect. Your team was very professional and helpful. Thank you for your help. I have struggled for years trying to get my credit straightened up with your help I know this will be a change in my life. Thank you all for giving me this opportunity.
Reviewed Jan. 10, 2020
The representatives I spoke with were very professional and I feel the advice they gave me was to benefit me in a positive manner and aid me in becoming debt free. They made sure I understood the program and all it entails.
Reviewed Jan. 10, 2020
They were very self explanatory. I understood what they were talking about. But this is very new to me. So I might have 20 more questions??? They were very polite as well. They had a lot of patience with me as well.
Reviewed Jan. 10, 2020
Very thorough coverage by Josh. All my questions were answered. "Welcome"' call handled very well. Lady talked very fast with long pauses so I was able to keep up. I am Southern and hear slowly with my one good ear.
Reviewed Jan. 10, 2020
Agent was very detailed and efficient. She answered all my questions and was very patient. She called at a time of my choosing and she tried not to take too long. I appreciate the efficiency and knowledge of the agent.
Reviewed Jan. 10, 2020
Every one was very helpful and explain everything so I could understand. I would recommend this program to my friends. Everyone was very polite. I hoping to get back on my feet and get through this thanks to a great team.
Reviewed Jan. 10, 2020
They were super thorough, and made this awful process less painful, I feel confident that things can only get better from here. I’m happy I found you online and you made this process so easy, I feel I can rest my head easy for the first time in 2 years!!
Reviewed Jan. 10, 2020
I really appreciated the clarity and being very through, making sure I understood and if I had questions were able to help me understand. Having resources to contact them to help support me on this journey on becoming debt free. Thank You. Jordan and Lonnie
Reviewed Jan. 10, 2020
I had a great experience. Franklin was very understanding. He explain how they get relief work, made sure if I had any questions he would answer them.. He was very patient and courteous and very helpful. Through every step of the process he made sure I understood. When I call back for the welcome the lady who helped me was very nice and did a great making sure I understood all of the steps and if I had any additional questions.
Reviewed Jan. 10, 2020
I loved how attentive and transparent the people were that helped me. The the two people that helped us really expressed every aspect of the program and were very detailed in every step. We had a few questions and the two people that helped us were very knowledgeable in responding.
Reviewed Jan. 10, 2020
I read NDR's ratings and signed up for their program. It was really easy. The person that I spoke to in the very beginning was self-explanatory. It made it very easy to understand what the process was. They let me know from the very beginning how the process was gonna be and the things that might happened and how to handle it. I have no stress at all. They said the program is 12 to 36 months, but they said it will not take me that long. Probably in two years I would be debt-free. They’re really helpful. Whenever something comes up they always let me know right away. We find a way to make things happen, like whatever bargaining tool or whoever it is that is bargaining with them.
Reviewed Jan. 10, 2020
The program that National Debt Relief offered me made me seek their services. I had called other places and they fit me best. The negotiator was fine. They worked out the payment plan and asked me if that would be doable. I pay every pay period and it's an automatic draft for me. Majority of the money that I deposit in on the program goes into a savings account to be able to pay my creditors. Only if they settle an account, there is specific fee that they charge in order to do that, which is very minimal. I would recommend them to anybody.
Reviewed Jan. 9, 2020
Ryan and Caleci was very helpful. They understand despite a person best intensions life changes may and will impact your finances especially with our older population. It was a pleasure speaking with your team to make this difficult time a little easier. I am in the health field. It has disturb me greatly that senior citizens are choosing not to purchase their medication due to financial hardship. I am sad to say I am a professional and I would not advocate or teach my patients to forego their medications. I am finding myself not buying some of my medications due to expenses.
Reviewed Jan. 9, 2020
I probably would not have ever done this if I didn't talk to the guys on the phone. They were calm and very confident that they were going to help and they made sure I knew exactly what they were explaining. The online portal to see all your info is great and makes me feel more at ease.
Reviewed Jan. 9, 2020
When I first contacted National Debt Relief I was hesitant and did not want to go through a bunch of red tape to get the assistance I needed. The person I was first put in contact with (Nathan) was very helpful and direct. I appreciated his ability to communicate to me exactly what I needed to do and what results I could expect. The Welcome Team was equally as helpful and I am no longer constantly worrying how I am going to make it from paycheck to paycheck. I would highly recommend National Debt Relief, especially if you are the kind of person who does not like dealing with these type of issues - make the call and sleep again at night!
Reviewed Jan. 9, 2020
The documents were explained and well explained when I had questions. Phone calls were returned in a timely fashion and was polite when returning calls. Phone numbers were given to me for reference in case I had questions. Paperwork was e-mailed in a timely fashion as well.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Jan. 9, 2020
Staff was very helpful and courteous. The agent explained everything thoroughly. I appreciate the help and I am looking forward to completing the program. From the beginning the program was very well explained and my questions were answered promptly. Lou made herself available for any questions.
Reviewed Jan. 9, 2020
Credit card debt. Very good experience, good customer service. Explained everything I needed to know. Not too expensive. I was able to understand everything. I would definitely recommend this program to any family member or friends that need help on fixing their credit. I give it a 5 stars because I was really satisfied.
Reviewed Jan. 9, 2020
Oz **, the original person I dealt with, and Lisa from the Welcome team did a great job of making everything clear. They both did an excellent job going over everything in detail, and ensuring I completely understood everything. This program honestly seems too good to be true, and I understand it may be tough to do things in the next couple of years, but over time this will get me out of debt a lot quicker, and help me be able to buy the house I always wanted to.
Reviewed Jan. 9, 2020
This team has been efficient, friendly, and very professional. I am very happy that there are still friendly and reliable customer service reps. I am always reluctant to share personal information with others (especially in this age we live in) but I have the utmost confidence with this team.
Reviewed Jan. 9, 2020
My experience with National Debt Relief was very satisfying. All team operators I spoke to were very clear with everything and answered all questions in a professional and respectful way. I will sure be telling people with debt problems about this program. Thank you NDR.
Reviewed Jan. 9, 2020
Joel ** was very thorough on the program with NDR. It was a hard decision, but felt NDR was the right choice. Joel was not pushy, and allowed me to read over the contract and to let him know when I was ready.
Reviewed Jan. 9, 2020
I am very well pleased and had a great experience with Darnel ** and Amanda ** that both assisted me. All my questions have been answered and clarified. I would be recommending this to my friends who might need help.
Reviewed Jan. 9, 2020
Loan consolidation of all credit accounts. The customer service was great and they explained everything we needed. Mr. ** explained the program very well he was very patient with me. Thank you all for your tremendous help! I will recommend you all to my friends and family. I hope to sleep well with less stress.
Reviewed Jan. 9, 2020
Welcome Call. A little drawn out. Process could be shorter. The application process was better. The process was able to take place over two phone calls due to time on my part. I like being able to sign paperwork online and having it electric and save for further reference.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
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