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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 122 Reviews 23835 - 24035
    Verified purchase
    Staff

    Reviewed May 14, 2019

    National Debt Relief was very helpful when taking care of me. They made me feel like I wasn’t going to keep drowning in all my debt anymore. I recommend them to anyone who is in need of debt help and wants a fresh start.

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    Customer ServiceStaffProcess

    Reviewed May 14, 2019

    Very friendly and very helpful. Always made sure that I understood what was going on through the whole process. Was very polite even during the bad quietly that my phone was giving out. Also made sure to answer all of my questions as I asked them.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 14, 2019

    I am so glad I called National Debt Relief. I had a great experience starting the program. The customer service I received on the phone was amazing. Very professional and put you at ease. Made everything easy to understand. Walked me through every step of the process.

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    StaffProcessTransparency

    Reviewed May 14, 2019

    My experience with NDR couldn't have been easier. The gentleman that helped me, Terrence **, was kind, knowledgeable and patient. He explained every aspect of the program and asked several times if I had any questions to be sure I understood everything he was saying. I am so glad I enrolled in this program.

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    National Debt Relief
    Response from National Debt Relief

    Dorothy, thank you for sharing your enrollment experience with us today. We're glad that you're confident in your decision to join the program and to let us help you. We'll also make sure to let Terrence know you acknowledged the help he gave. Thanks again.

    Verified purchase
    StaffProcess

    Reviewed May 14, 2019

    Ben ** and Natalie were absolutely great to do business with. Both were very efficient and nice to speak with. We were very comfortable. We were unsure of doing this but with the information they provided and their knowledge of the program, we felt great with it.

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    Staff

    Reviewed May 14, 2019

    I kept seeing an advertisement for National Debt Relief and I called to check it out. I enrolled over the phone and then, I was emailed a couple of documents. I signed them and sent them back. That was extremely easy. My negotiator was diligent and helpful although she couldn't get everybody to negotiate with her. She also answered some questions that I didn't understand. I had an agreement with NDR to pay a certain amount every two weeks for up to 24 months and since I’ve been with them, I've noticed that I'm not paying a bunch of small credit card bills every week or month like I used to.

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    StaffProcess

    Reviewed May 13, 2019

    Very courteous and professional service from sales and customer support. I am very pleased to participate in a program with pros that will help me and my family to resolve this huge problem. Thank you! I am very happy to have enrolled in this program and am looking forward to resolving my problem.

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    Process

    Reviewed May 13, 2019

    Excellent experience. Lisa made sure I understand everything and assured me I could get help if I needed it. The whole experience from the very beginning to end was amazing and reassuring. Though the process was longer than expected, I can't wait to get started and get rid of my debt.

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    Customer ServiceStaff

    Reviewed May 13, 2019

    I truly appreciate the excellent service I received from Pamela **. You exemplifies what good customer service is all about. Pamela was very knowledgeable, she was able to assist me without transferring me to the department that could assist me. It was just great service and a great experience. She had them I called was the one and done service which I truly appreciate her for that. I didn't have to worry that none of my questions were not answered or I was given a vague answer to my question. This experience made up for the poor customer service that I received about two weeks ago and three weeks ago. Again thank you Pamela for your great service. These are the types of the representatives agents that all companies should have because they really do their job and effective and provide all of the information necessary for a client to understand the process.

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    StaffTransparency

    Reviewed May 13, 2019

    All the representative are nice. They talked to you politely and they show that they're really there to help you. They explained everything how National Debt Relief clearly. Very helpful. They also gave me options how my payment will go. I'm happy that I found out about this.

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    StaffTransparency

    Reviewed May 13, 2019

    They were efficient and thorough! Well explanatory, now just waiting for my credit score to go back up. They explained everything to me and kept asking if I understood and if I did not they would explain it to where I did. Very kind and respectful.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 13, 2019

    I appreciate working with Darnel. He provided thorough and detailed explanation, simplified responses to each question, and answered questions before they were presented. I am very satisfied and impressed with the level of customer service Darnel and Joshua presented. I felt comfortable making this decision and was provided with all the time required for me to be confident in this decision. They were patient throughout the entire process, and professional.

    I recommend anyone experiencing hardship or challenging financial demand to take time and explore all options. Don't limit those options by self-constructed fear. Take time to consult with someone who understands. As Darnel shared with me, "think out loud and work through the process together." I have faith in this process, as it is a structured approach to making a significant difference.

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    Staff

    Reviewed May 13, 2019

    I had a very good experience so far dealing with the agency. The personnel are very courteous and knowledgeable and brought confidence in me that I am taking a right decision to go debt free. I will recommend to everyone who wants to be debt free and strengthen their financial situation.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 13, 2019

    All associates were Very professional. They Answered all concerns and were always available. Both the induction and welcome calls proceeded very smoothly. There was no high pressure sales. They Explained the process, fees and risks and summarized each section understandably.

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    StaffProcessTransparency

    Reviewed May 13, 2019

    Jaspal and Edwin were helpful and friendly! Thank You for their support in starting the process of getting me out of debt. They explained everything in detail to help me feel confident to use National Debt Relief for my needs.

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    StaffProcessTransparency

    Reviewed May 13, 2019

    So far everyone was very helpful. Program was detailed very carefully, and the employees took special time to make certain that I understood the program. All required documents were fully explained, and directions were carefully given as to signing each required document.

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    StaffTransparency

    Reviewed May 13, 2019

    Everything was in order. I understood it very well. They did a good job. Explained everything to me. There are a lot of other thing I got to work with to get out debt but I know I will be able to get it doing in the three years I got to get it doing.

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    StaffProcessTransparency

    Reviewed May 13, 2019

    Very professional team and clear explanation. I feel like I am in good hands and feel re-assure with this process. I believe I have all the tools and knowledge to successfully achieve my goals. Thank you for your help and support.

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    Staff

    Reviewed May 13, 2019

    The representatives I talked to were both very respectful and made the enrollment easy to do. I would recommend this firm to others. Karlton was very informative and cordial. I am sure the program will be helpful in relieving my debt.

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    StaffProcessTransparency

    Reviewed May 13, 2019

    I wish I knew the program before. I've been assisted by two wonderful persons, Steve and Jamie. They were very professional, friendly and patient with my questions. They explain everything carefully throughout the process. I've just signed up and hope everything goes as expected. Thank you. Maydoris **

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    StaffProcess

    Reviewed May 13, 2019

    As daunting as the process might seem, the first initial screening and consultation that I received was easy, efficient and painless. My representative was more than helpful and courteous. She took the time to walk me through how the program works and understand how it is beneficial for myself as well as my financial standing.

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    Customer ServiceProcessTransparency

    Reviewed May 13, 2019

    Very great experience! Both people I talk to in setting up this process and the welcome call were very thorough and transparent. They answered all my questions confidently and were very honest with their answers to lead me in the right direction and make an informed decision. I’m excited to start this program just by talking to them.

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    Customer ServiceStaff

    Reviewed May 13, 2019

    Representatives are thorough and very informative as well as friendly and willing to answer all questions. I am very confident that National Debt Relief will resolve all credit card debt in my program. I am happy that I contacted National Debt Relief.

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    Staff

    Reviewed May 13, 2019

    Most helpful and courteous staff members. Getting out from the load of debt in my retirement was a monumental decision, and this team made it easy. I look forward to being debt free in the 44 months of my contract.

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    StaffTransparency

    Reviewed May 13, 2019

    He was very helpful and patient with me. He went through everything that needed to be explained without hurry. He went above and beyond in helping me with forms I needed to sign. I'm very glad for all the help I got from him. Thank you. Great job!

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    Customer ServiceStaffProcess

    Reviewed May 13, 2019

    Overall, my experience has thus far been informative and thanks to Matthew, the initial representative from start to finish from my first dial conversation as he had specific details about the program. I cancelled another debt resolution company which was almost a bad idea to continue with as they weren't informative as NDR nor as well descriptive about the program and the electronic signature contract with national debt relief was simple and descriptive also. Reviews go a long way and at this point with consistency this has been the best route for me in my financial hardship, thank you for the help! -Zach

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    Customer ServiceStaffProcessTransparency

    Reviewed May 13, 2019

    Everything was explained well. Any questions I had were answered. Both people I talked to were very polite and easy to talk to. They responded to my emails very fast. The process went very quick. They were prepared and had reviewed my accounts when I spoke with them.

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    Verified purchase
    Customer Service

    Reviewed May 13, 2019

    When I first decided to make the phone call to National Debt Relief I was stressed because other companies could not help me. It was such a relief to hear national debt relief can help me. Kaiya and Moses were both very kind, good at answering my questions and got everything done quickly and accurately.

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    StaffProcess

    Reviewed May 13, 2019

    My experience was good, didn’t have any problems. A few questions but they were answered. All in all I am happy with the program. If I know of anyone needing debt relief, I will recommend this company. Thank you for all of the people who helped me.

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    Verified purchase
    Staff

    Reviewed May 13, 2019

    The sign up process was painless and everyone was extremely nice and very helpful during my time of need. It is not easy to ask for help sometimes but both Nicole and Edmund was there for me and answered every question both professionally and respectfully.

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    Staff

    Reviewed May 13, 2019

    I couldn't be happier with my experience working with National Debt Relief. They are very professional and have everything available immediately with easy to understand conditions. Both Ariana and Simon were patient and very helpful. I will be very happy to recommend National Debt Relief to others. Thank You.

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    Staff

    Reviewed May 13, 2019

    I cannot believe how I was treated by Colleen **. She so kind and understanding and the rest of your staff. I cannot say how nice and kind they all were to me. I sit at my desk and I still cannot believe that people is so willing to help me. Thank you all.

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    StaffProcess

    Reviewed May 13, 2019

    My debt specialist, Imani, really helped me to understand my options and realize that NDR was the way to go for my financial situation. Not only was it easy to understand the terms of agreement, but I am able to maintain full control over my money throughout the process. NDR is taking a huge weight off my shoulders by being the ones to communicate and negotiate with my creditors, as well as provide full legal protection/representation should I need it. Everyone throughout this process has been super nice to me and has responded in minutes.

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    Customer ServiceStaff

    Reviewed May 13, 2019

    The customer service was non-judgmental and answered all the questions I had professionally. It seems like it will be a great fit for my budget and get me out of debt a lot sooner than anticipated. Service representatives were polite and courteous.

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    Staff

    Reviewed May 13, 2019

    Both of the employees that I spoke with this morning were delightful and extremely helpful. Making this experience an easy one, thank you I look forward to getting out of debt and freeing up some cash flow. Your program was rated number one on the web search and I feel comfortable about starting a partnership with your company.

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    Customer ServiceStaffProcess

    Reviewed May 13, 2019

    Adam ** was very helpful in registering me into the National Debt Relief program. He was extremely patient and informative with any questions I had and made the whole experience painless. I look forward to being debt free and appreciate any help I receive in achieving this goal.

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    Customer ServiceStaffTransparency

    Reviewed May 13, 2019

    The "sales" experience was very pleasant. The gentleman was very helpful, explained thoroughly, and the service was quite fast. They made it easy. The "welcome call" was a little less pleasant. There was a hint of a rude undertone as the lady read all of the information. It's a LOT of information and a little overwhelming to consume. I understand it's not her first time for the employee to read it, but it is the first time for the client to hear it. She could have been a little more considerate of the listener and their emotions in processing what is being communicated. Overall, a good experience... so far.

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    Customer ServiceStaffTransparency

    Reviewed May 13, 2019

    National Debt Relief has been pretty good. They explained everything. In the beginning, I had to download this book and read it, and then all of a sudden, they were talking about a lawyer. The enrollment was the tough part because it was a lot at once. But they always said, “If you need to make a call, feel free.” I’ve done that, and I’ve always got a pretty knowledgeable customer service rep. I’m not expecting them to cuddle me, but they kinda make me feel a little more at ease with some of the problems that I might be calling about. So far, I’ve been treated with respect, and I’ve been helped with the questions I may have. They try to make sure when they hang up, your problem is resolved.

    I’ve been involved with National Debt Relief since October of last year. I have four loans and we already got two of my debts being paid and on a settlement offer. So, it’s looking better. It’s easing my mind a lot because I don’t need to pay more money for something that’s not gonna work for me. In one of my debts, I owed $4,000 and we settled it for $1,400. So far, it’s been working. My goal is to get out of debt and their program seems like it is helping me reach that goal.

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    Customer ServiceStaffProcess

    Reviewed May 12, 2019

    It took me a couple of months to finally make the decision to call and get help. I guess I was afraid and could not accept that I could no longer handle my accounts. Once I called and spoke to a representative at NDR I immediately felt relieved. He was very informative and gave me all the information I needed and I was able to start the program.

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    Customer ServicePriceStaffProcess

    Reviewed May 12, 2019

    My husband and I were tired of staying behind on everything and needed assistance. We did some research and National Debt Relief seemed to be the best choice for us at the time. They sent letters informing our creditors that we were in their program and that they were trying to get us caught up. Most of the creditors have been very receptive and they have been working with NDR to help get us out of debt. They've quit calling, sending letters and we have caught up. We're happy with the program and our goals and outcomes are being met. We did what we were asked to do and they did what they said they were gonna do. We are currently doing the program and it's working beautifully. The payment plan that they setup is affordable and it is working great.

    Also, the rep has been very courteous and helpful and we've had a pleasant experience with him. If I called or emailed them with a question, they have been very prompt. They responded to the emails I sent in less than eight hours. All in all, working with NDR has made money management much easier. I would recommend them to my friends if they were having issues.

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    Customer ServiceStaff

    Reviewed May 11, 2019

    I had a great phone experience with Ben and also my welcoming call. I forgot her name but they were both assuring and very informative. I understood everything they spoke to me about and was very thankful to have them as representatives.

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    PriceTransparency

    Reviewed May 11, 2019

    I was fully informed about what I was getting into and it was a fully explained plan. I feel confident in National Debt Relief's contribution and efforts. They worked with me on every step and I appreciate the help that I'm getting to finally get rid of credit card debt and its crazy interest. I can't wait to see it through.

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    Customer ServiceProcess

    Reviewed May 11, 2019

    Great job getting me signed up. It was fast and easy. Talked me through the whole process and got my documents verified. All email was prompt and verified before I got off the phone. Nothing was too tough to finish.

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    Customer ServiceStaff

    Reviewed May 11, 2019

    I would like to say what a wonderful experience it was working with Anthony ** as to setting up and following through with my account. He is surely a credit to your Company. My welcome call from Karen was also A+. She is also a great value to your Company. She knows the position inside and out and made me feel like I was truly welcome to your Firm. Thanks again to both and I surely will tell others what a fantastic experience I had with National Debt Relief and to ask for both Anthony and Karen. Thanks again from a very very satisfied customer.

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    ProcessTransparency

    Reviewed May 11, 2019

    I have just begun the process and completed all the paperwork necessary to get started. My experience so far has been great. I feel like everything was explained to me in enough detail that I was comfortable with this process, and feel as though I am in good hands as I move to resolve my debt.

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    Process

    Reviewed May 11, 2019

    The process was easy and I have peace of mind knowing I will have my debt resolved quickly and easily without stress. My husband and I are relieved, we just want to get back on our feet. We want to thank all of the dedicated professionals whom will be helping us along the way.

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    Transparency

    Reviewed May 11, 2019

    I'm really happy I found National Debt Relief. They helped me every step of the way to sign up and explained everything if I had questions. I'm excited to be debt free and I know that with their help that will be possible.

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    Customer ServiceStaff

    Reviewed May 11, 2019

    It was very easy to talk to the gentlemen on the phone, was very understanding of our situation and the welcome review lady was very pleasant and as a new client we hope that everything works out like they said.

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    StaffProcess

    Reviewed May 11, 2019

    Very understanding and helpful!! Easy enrollment for peace of mind! Once I enrolled I felt I was enrolled in a program that would work and felt like I have a team to help me to succeed! For that, I’m very thankful for National Debt Relief!!!

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    Staff

    Reviewed May 11, 2019

    This is a wonderful opportunity for me, everyone I talked to (Jason **; Lisa) were so helpful and nice. I'm just sorry I haven't already done this. Thank you all so very much. I look forward to being in contact with you as my life will change from this day on.

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    Customer ServiceOnline & AppStaff

    Reviewed May 11, 2019

    I was overwhelmed with credit card debts. I had a hard time making the minimum payment. So, I did some investigating and I talked to our friend that went through National Debt Relief. She got good results and that’s when I signed up to see if there was a match for me. I was kinda skeptical. I was asking myself if I made the right decision. I was scared. I didn’t wanna get harassed by these creditors. A number of things were going through my head at that time. I had to have some reassurance from National Debt Relief because there were all those questions I had.

    National Debt Relief ended up being a match. It was the best thing that I could’ve done instead of filing for bankruptcy. They go over and beyond, and I’m very satisfied. The debt consolidation reduced a lot of my debts so far. I’m almost halfway through the program which I was not expecting already. I'm happy. I was very comfortable working with them because if I had any questions or if I needed to see anything, I was able to log on to their website, and I was able to see what was going on and what progress was made. I like their communication and the feedback they give. They’re honest and they don’t sugarcoat anything.

    The payment plan was a little higher than what I expected, but in the long run, it’s saving me. I got myself into this and I’m gonna get myself out. I’m very strong-willed and it pays. It is what it is. I can’t change what has happened, but this is why I have National Debt so I can get my life back on track. I wanted a fresh start in life and this was supposed to be the opportunity for me to do so.

    Since having National Debt Relief, I’m not so stressed out anymore. I was losing sleep and that’s not healthy. Knowing that I’m making a difference and knowing that they’re doing what they’re supposed to be doing on their end and then reaching these deals, I’m just hoping that everything is resolved soon so I don’t have to go through something like this again because it’s not easy. I got a phone call from another debt collector yesterday. I said, “I’ve been in the program for almost three years. I’m sorry, but you would have to call them.” I hung up and I felt bad for just hanging up. I don’t like all these phone calls that’s why I had National Debt Relief so they can deal with it.

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    Customer ServiceTransparency

    Reviewed May 10, 2019

    I was helped promptly and very professional. Very satisfied with the overall customer service. She was very detailed and took the time to explain everything from beginning to end. Thank you much for the great experience. I look forward to working with you guys.

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    Customer ServiceStaffProcess

    Reviewed May 10, 2019

    Very friendly and made the process very easy and not stressful. He was quick and easy to understand. I would recommend this service to future friends. The service great and I didn’t have to sit on the phone all day to get it done, which is great!!

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    StaffProcess

    Reviewed May 10, 2019

    Rep was very very informative and a pleasure to speak with. This program sound great to both of us. Thank you so much. Every question we had was promptly answered with expert knowledge. We are excited to be on the way to being debt free and taking control of our financial freedom

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    Customer ServiceStaff

    Reviewed May 10, 2019

    The person helping me was very helpful and took his time to make sure that I understood everything properly. The guy would not give up, he kept calling and called. He wanted to make sure that I was getting the best benefit.

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    ProcessTransparency

    Reviewed May 10, 2019

    The process was fast and painless. They helped me through all the progress and explained everything clearly. I had very few questions and this made me feel confident in resolving my debts. I'd recommend this to anyone in need of help.

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    Customer ServiceStaffTransparency

    Reviewed May 10, 2019

    Calling financial rescue was the best thing. They were professional and explain everything and they are very easy to contact them. They answer every question clearly. I recommend National Debt Relief. Excellent service. Very polite and professional and helpful in every question.

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    StaffProcess

    Reviewed May 10, 2019

    Friendly, professional and courteous!! Delivered very informative, efficient service!!!! The staff was excellent and very knowledgeable of the process and helped to assure me of the success of this program! I am so excited to finally have the relief financially that I need to be successful in the future!

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    Customer ServiceStaffProcess

    Reviewed May 10, 2019

    I’ve only just signed up, but I was very impressed with the program. The customer service was excellent. They answered all my questions, and they were supportive and informative about my situation and what to expect. I finally feel like I’ll be able to become debt free again.

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    StaffProcess

    Reviewed May 10, 2019

    Staff has been helpful and accommodating from day 1. Our questions and doubts were addressed in a timely manner. At this point in our program, we can only anticipate for a smooth and stress free debt settlement with the help and guidance of National Debt Relief.

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    Verified purchase

    Reviewed May 10, 2019

    My experience was very quick and helpful. They made everything very easy to understand and I am excited for this new chapter in my life to get out of debt and I look forward to not having to worry about falling behind on my debt.

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    Reviewed May 10, 2019

    I just enrolled and already I feel relieved. Knowing no matter what the creditors chose to do, NDR has my back. I would have spent years trying to get out from under their thumb and now it won’t take nearly as long.

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    Customer ServiceStaff

    Reviewed May 10, 2019

    Alyssa ** was very knowledgeable and patient with my questions. She and the new customer service person were very polite and thorough. I now do not feel so overwhelmed with debt and hopefully will seen light at the end very quickly. I would recommend National Debt Relief to anyone needing assistance with their debts.

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    Customer ServiceStaff

    Reviewed May 10, 2019

    The women that I worked with were very pleasant and easy to work with. I really appreciate all the help that they gave me. I would recommend this company to anyone suffering from debt. Nikki was so very pleasant and eager to help me with my financial issues. I greatly appreciate the quick response to my questions and concerns.

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    StaffProcessTransparency

    Reviewed May 10, 2019

    Kind and polite. Talked me through everything. They had all the time I needed. Explained and asked if I had any questions. Would recommend to others. Went step by step through their process. Read their reviews before using them. 5 star rating.

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    Staff

    Reviewed May 10, 2019

    I talked to George ** and he was awesome to work with. He didn’t make me feel stupid. He tried to help and was very straightforward with me. He made sure I knew everything that was going to happen.

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    StaffProcess

    Reviewed May 10, 2019

    I was treated with amazing respect and empathy from both Eric and the welcome agent. I feel like the weight of the world is lifted off my shoulders. They were very detailed on every aspect of the program, and made sure I understood it completely.

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    Staff

    Reviewed May 10, 2019

    So far the service has been great but I am in the initial phase. Michelle was very professional. I hope the rest of my experience is the same. I would recommend your service to other individuals that have found themselves in the situation similar to mine.

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    Christine increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with National Debt Relief, Christine increased their star rating.

    Original Review: May 10, 2019

    I signed up for NDR a couple of months ago. The man I worked with was very nice. I didn't understand that they would not contact my debtors until I had enough money in my account. I thought that they would notify the companies when I signed up that NDR would be working with them. The phone calls and letters have started coming now.

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    National Debt Relief
    Response from National Debt Relief
    Hi Christine,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

    Verified purchase
    Staff

    Reviewed May 10, 2019

    I had a really amazing experience with the consultants that assisted me with my debt matters. Each person was very informative, professional, understanding, showed empathy, and caring. I feel like they gave me the confidence that I need to go ahead and make this step to debt relief. I feel very comfortable and great about the decision that I made. Thank you all for your kindness.

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    StaffTransparency

    Reviewed May 10, 2019

    When I was recommended to try National Debt Relief, I was VERY skeptical. I did a lot of research and asked a lot of questions. Through the whole process they were transparent and explained in as much detail as I need to feel comfortable what the program and process was to help me. I am very glad for their help and highly recommend them to anyone that is equal as stressed & strained with creditors as I was.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 10, 2019

    My experience with Timothy was nothing short of pleasant and very reassuring. He was very understanding of my situation and it pleased me to hear that he loves his job, something, I told him, was rare these days. He was very patient and explained to me all my options, pros and cons and he left me with a feeling that my problems will soon be solved.

    I am sorry to say that I did not catch the name of the lady who helped me with my welcome call. She did say it twice but she was talking too fast that I didn't catch it. Other than her speaking too fast that I can't get a word in, she did provided me with opportunities to ask her questions and clarified the program more. She was very thorough and efficient in maximizing the time we had to explain the process. Overall, my experience with National Debt Relief was nothing short of amazing.

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    Customer ServiceStaff

    Reviewed May 10, 2019

    Very kind and respectful. Answers calls and emails immediately. Look forward to working with National Debt Relief. Peace of mind. I searched through different websites even contemplating banjo. I settled on Debt relief cause I do want to pay my creditors back.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 10, 2019

    Customer Service was very helpful. Made everything an easy and smooth process. Everything was explained step by step. They were very responsive and quick. Most of all, they were all very friendly and super helpful. Thank you so much!!! My family and I can enjoy LIFE again!!!

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    StaffTransparency

    Reviewed May 10, 2019

    Each person I have communicated with has been very helpful and friendly. They have explained things in an understandable way and not made me feel ashamed of my debt. I am looking forward to being out of debt in the near future.

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    StaffProcessTransparency

    Reviewed May 10, 2019

    Matthew was an absolute pleasure to work with as well everyone else I spoke with. The process is easy and straightforward. My family and I are excited to get started and make our way to finally reaching financial freedom. We were nervous at first, but the way the program was explained really fit our budget and made our stress level decrease, which is what we really needed.

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    Reviewed May 10, 2019

    So far everything has gone better than expected. My wife and I have been pleased with the help from Danny and we appreciate everything that you are doing to help us get out of debt. I look forward to seeing how the process plays out.

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    Staff

    Reviewed May 10, 2019

    All the staff stretching hand to reach me. They were all helpful. I had a great experience working with each and everyone of them. And I believe that with this straight I got from them my problem of debt will be sure saved. Thank you all for your understanding.

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    Customer ServiceStaffProcess

    Reviewed May 10, 2019

    Undeniably Helpful. The service rep was always on top of things. They have a very quick response. The service rep answer all my questions. They are very thorough. I am very very pleased I made this decision to us NDR. The process was very easy process and relieved all stress from everything.

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    Customer ServiceTransparency

    Reviewed May 10, 2019

    I was really impressed with the detailed information that was gathered and retained during the phone conversations I had with Alyssa ** and Paul **. Both were very clear in the information they shared with me and never made me feel bad for needing help.

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    Staff

    Reviewed May 10, 2019

    Hi There, My NDR Rep, Chris **, was very professional in assisting with my financial inquiries. It's so important for a client to be able to share and have an understanding listener. I WILL most definitely recommend NDR to a few friends. Respectfully, Ella **.

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    Staff

    Reviewed May 10, 2019

    Happy to find this company and the politeness is great. I'm excited to finally find a company that I can understand and takes the time to make sure I understand everything. I'm looking forward to having this company help me with my situation so I can start building my credit back. I will Definitely referring to friends.

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    Customer ServiceStaff

    Reviewed May 10, 2019

    The Underwriter person was excellent, guide me thru all the steps even David **. Both of them answer all my questions. They went back if I was confused with some interpretations on a paragraph. Never get rude. They was excellent people.

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    StaffProcess

    Reviewed May 10, 2019

    I needed a company that was gonna help me solve my problem and I found National Debt Relief. They were the ones who offered me the first appointment, so I grabbed it right away. During the enrollment, it took me only one hour to fill up their form and sign the whole paperwork. Their reps also provided excellent courtesy and they were friendly. They were very calm and they talked to my creditors without me around. They prepared a monthly payment where I have to pay National Debt Relief the monthly amount. They gave me the lowest one that I could afford and didn't give me a hard time. It was a smooth process.

    So far, they resolved most all of my credits and now, I have only two creditors remaining and NDR is still working on them. But I'm very confident and comfortable with their process and I'm satisfied with their service. I'm also a very patient person and I can wait as long as they solve my problem. In the meantime, I keep my budget right on track. I'm happy with NDR and I recommend them to my friend as well as to my children.

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    Process

    Reviewed May 10, 2019

    I'm kinda sick and I couldn't handle being in debt. I've been reading about debt relief companies then I had to select one of them and I chose National Debt Relief. I called them and they sent me paperwork which I read and signed. Then I sent out some of my records. The process was fairly easy. After that, I had to do the waiting and handling of these accounts online just per their instructions on what I was supposed to do. So far, everything's okay. They've made it so that my debts are into certain amounts that I pay each month which are automatically deducted from my account. The program has been working and I'm not able to put anything additional into it. But I have one account that I'm somewhat concerned about. It has the highest amount involved and I don't understand where I stand on that particular account. Other than that, I have no disagreement with NDR.

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    Customer ServiceStaffProcess

    Reviewed May 9, 2019

    Desserae and Joshua were very helpful during the process of signing up. Very professional and excellent customer service. They answered all my questions that I had, and reviewed over the process of how the program works. It sounds like I can be debt free approx 3 years or so. It was such a relief to hear this, considering my health issues and no longer can work full time.

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    StaffTransparency

    Reviewed May 9, 2019

    My experience today was fantastic considering the financial pressure I’ve been under. Both representatives I spoke with were phenomenal! They were kind, patient, and clearly explained everything involved. When I had questions, both of them detailed their answers to help me understand correctly. We greatly appreciate their effort in making sure everything was presented in clearly.

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    Customer ServiceStaff

    Reviewed May 9, 2019

    I was impressed by customer representatives, they are ready to answer any questions with patience. I received the call back at more convenient time. They are willing to work out on any issue, and patiently explaining everything. They were going through the agreement with details.

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    Reviewed May 9, 2019

    Trying to get the bills lowered and get out of debt earlier and being able to have a better life. My ability is to travel, own my own home and give my grandkids a better life and my children. I want to shop for more clothes that I want.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 9, 2019

    Nathan was very helpful at explaining the program and what I can expect, especially in the first few months. Any questions I had, he explained thoroughly and made me feel comfortable and not like I am a bad person for having debt. I am happy I made the call.

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    Staff

    Reviewed May 9, 2019

    Excellent experience with all reps. I appreciate all of the time and effort you have put in to get me debt free. I can feel the stress relief already. Please continue the great work. Thank you and have a great day.!

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    Customer ServiceStaffProcess

    Reviewed May 9, 2019

    Today’s client was extremely nice, professional and well mannered. She also gave me all the info that I needed and helped me to the best of both of our abilities. Her advice and information was extremely helpful and very informative to the progression of my process of dealing with the National Debt Relief organization. Thanks for such great customer service.

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    Customer ServiceStaffTransparency

    Reviewed May 9, 2019

    Everything went smooth and easy. Was explained to me well. One call and I was able to talk to a representative right away. National Debt Relief will help me for sure start saving so I'll be able to reach my goals in life.

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    Customer ServiceStaffProcess

    Reviewed May 9, 2019

    The representatives are very polite. All my questions were answer quickly. The enrollment process was easy and pleasant. Calls were done as schedule and callbacks were answer quickly, there was no waiting time. I will definitely would like to update this review when the process is more along, right now I just started and can only comment on the enrolling experience, which was great.

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    Customer ServiceStaff

    Reviewed May 9, 2019

    They are a great company and I would recommend them to everyone. I’ve always wanted to be debt free and I’m happy that they are able to help make that dream come true for me. The support over the phone was super helpful and their attention to detail was second to none.

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    Staff

    Reviewed May 9, 2019

    Kristina ** made this possible for me to make this. She was so polite. She Understanding. She knew where I was at where was coming from. She just read all this easy. You need more people like her. Thank you.

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    StaffTransparency

    Reviewed May 9, 2019

    Everyone we have spoken with have been so confident and helpful. We feel very confident in our decision to use National Debt Relief to help us achieve financial freedom. They were very thorough and clear in explaining everything to us.

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    Customer ServiceStaff

    Reviewed May 9, 2019

    My experience with the Welcome to National Debt Relief call was informative but it was somewhat rushed... Maybe the representative might want to understand that the client is new to this and needs some time to process all of the information given.

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    Process

    Reviewed May 9, 2019

    I felt like I was guided through the process and a professional in organized fashion. I appreciate the hard work and dedication that National Debt Relief provides. If a friend or family member of mine was in significant debt and had the feeling of no way out, I would definitely suggest National Debt Relief.

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    StaffTransparency

    Reviewed May 9, 2019

    Everyone at National Debt Relief was very helpful. They explained everything thoroughly and went over it with a couple of times. I appreciated their help very much. If I do have any questions they will be there to help.

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    StaffTransparency

    Reviewed May 9, 2019

    Very nice and friendly! Explained everything in detail regardless how many times I asked questions. I would definitely recommend to someone trying to get out of debt! Very flexible when it came to payments! I’m looking forward to starting this new chapter with getting out of debt!

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    Transparency

    Reviewed May 9, 2019

    Chuck was so nice and thoroughly explained and answered all questions. Made it painless. Made me feel confident in an area which has been difficult for the longest time. I can really see the light at the end of the tunnel. Where before I had been very unsure of ever being out of debt. It would have taken 15 to 20 years to pay off debt and now I can see being out of debt in less than 4 years and will actually be on the road to restoring our credit.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 9, 2019

    Very happy with program. Explained very accurately and clear. Just starting program but it sounds like a good fit for my situation. Customer service people were very helpful and explained every step in detail. Assured me that they will be there every step of the way.

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    Staff

    Reviewed May 9, 2019

    Worth the time it took to get started. Helpful and informative. Glad to know on a path forward to get out of debt. I am, though, three hours into process. Maybe cut that down a bit or give heads up. I'm not good at typing/texting so excuse spelling.

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    StaffProcessTransparency

    Reviewed May 9, 2019

    I was in a spot where I really needed help figuring out my best option for debt relief. I was a little nervous about the whole thing since I was stressed about my financial situation. The team at National Debt Relief explained all my options to me and gave great information to how the process worked. I was highly satisfied with the services I received and will recommend to anyone who ever mentions that they are looking to resolve financial debt.

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    Transparency

    Reviewed May 9, 2019

    My experience was great. Everything was explained perfectly to where I knew my options and what worked best for us as a family. I am excited to have National Debt to take me on a new rd of being debt free-stress free and breathing room so we can enjoy our lives.

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    Customer ServiceStaffTransparency

    Reviewed May 9, 2019

    I wanted debt relief to contact me because I was unsure what to do anymore. I was drowning. After talking to Lance ** I felt there was finally an answer. He walked me through every step and was very helpful. I cannot feel more relieved to deciding to tackle my debt this way.

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    ProcessTransparency

    Reviewed May 9, 2019

    They were very helpful, and explained everything with detail, I understood everything, and had no problems signing any forms or receiving them. I enjoyed the timely manner that everyone took to enroll me in the program, it was easy to understand, and sign up. Thank you.

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    Customer ServiceStaffProcess

    Reviewed May 9, 2019

    The enrollment process was simple and the staff was very kind, understanding and most importantly judgement free. I really appreciate Hakeem ** and Hector who have helped walk me through the process. Hakeem was very patient and he did a great job with his follow up, he called me back when he said he would and answered my questions. I feel as a weight has been lifted. Thank you.

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    Reviewed May 9, 2019

    Alex ** spent several hours going over my options. There was no pressure and I learned several valuable things. I opted to use National Debt Relief and am very grateful for the opportunity. I was drowning in debt! I had become victim to a predatory loan that was ruining my financial security. After 9 months I could no longer keep the payments up. Other payments had suffered and round and round it went. This solution is saving my future. I cannot say enough nice things about both Alex and Liam who set this up for me. THANK YOU NATIONAL DEBT RELIEF!

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    StaffProcess

    Reviewed May 9, 2019

    I am still a little iffy about how this whole process is going to work... Will see in the long run... I hope this works out and becomes everything I am hoping for it to be. This is a scary process for people and I really wish the people were a little warmer when going over the information because finances a very personal and private for people.

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    Customer ServiceStaffProcess

    Reviewed May 9, 2019

    Didi was the first person who contacted me and he was very pushy. Made me feel uncomfortable with the process. The part that made me almost walk away was when he requested my bank information prior to sending me the contract to review. He would not send me anything on email for me to review and that was not a good feeling. If it wasn't for his supervisor Eugene to step and better explain the process I would have walked and had already spoke to another company.

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    National Debt Relief
    Response from National Debt Relief
    Hi Guadalupe,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

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    Customer ServiceTransparency

    Reviewed May 9, 2019

    I called National Debt Relief to try and get myself out of debt and when I called I must say they explain everything in easy to understand terms and work to go over all aspects of what you're doing and what will happen. And when it came time to do the welcome call that also was a very simple and well explained situation.

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    Customer ServiceStaffTransparency

    Reviewed May 9, 2019

    Viola gave me the welcome call this morning, she was very kind, spoke clearly and gave me encouraging information about this company and how transparent it is with its clients, which is very important to us. Thank You very much! I look forward to working with you.

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    Customer ServiceStaff

    Reviewed May 9, 2019

    Today I enrolled for the National Debt Relief organization. Everyone I was in contact with via phone today was very helpful and informative. I am hoping this company will be able to help us get out of debt quicker than trying to continue to do it on our own.

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    Staff

    Reviewed May 9, 2019

    Rochanda was my counselor for signing up with National Debt Relief. She was outstanding. She answered all of my questions and was patient with me. I loved talking with her because I felt she related with me and my situation which meant your company related with me too. I feel better for having joined.

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    Customer ServiceStaff

    Reviewed May 9, 2019

    Professional! Answered all question. Very patient and prompt service. Both the representative and WC person were very helpful. The service was quick. I had all my questions answered promptly. My emails were answered within minutes. I received the welcome call on the same day.

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    StaffTransparency

    Reviewed May 9, 2019

    Were very helpful and they explain very clearly what I was going to go through. It was explain how much I was going to save on interest, it was thousands of dollars. I was not sure about all this. But when I was speaking with the Theresa ** she made me feel a lot better about the whole situation.

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    StaffProcess

    Reviewed May 9, 2019

    To whom it may concern:

    Dear Sir or Madam;

    I'm deeply appreciative for the support obtained by the persons involved in making my debt relieve transaction so flawless. Mr. Ryan ** was supportive and with a can do attitude throughout the complete process of my debt relief experience. I was hesitant at the beginning but he helped me with my doubts about these programs to assist consumers like myself.. He and the rest of the team deserve a commendation on a job well done.

    Sincerely,

    Juan

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    StaffTransparency

    Reviewed May 9, 2019

    My Representative Ms. Kesha ** has been incredible, very courteous, intelligent, and pleasant to work with. The entire staff has been equally incredible. I truly feel as though I'm in good hands. Each person I've dealt with has been thorough and clear in their explanation of options and issues, presenting all aspects of the program.

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    StaffTransparency

    Reviewed May 9, 2019

    I wanted you to know that I am very grateful with all the help I received to start enrolling with the National DEBT Relief Program. The support and efforts undoubtedly contributed to make everything a success. I also want to let you know that the gentleman Ameen ** is a tremendous Debt specialist, is very polite and HELPFUL, he made me feel comfortable his treatment was very well in every sense of the word, he took good care of me from beginning to end. It only took a few hours and I am admired for his patience to explain with details the correct paperwork and I have More than a good thing to say about my experience. His work ethic is exceptional and does not go unnoticed. Thank you!

    Sincerely, Lola

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    Staff

    Reviewed May 9, 2019

    So far my experience has been a good one. Everyone has been very nice and helpful. I am relieved to have help getting me back on track. I look forward to getting out of debt. I'm anxious to get started. I thank you for helping me do that. I look forward to working with your experts. I am surprised that I haven't heard of you before.

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    Customer ServiceStaff

    Reviewed May 9, 2019

    The two people who helped me get everything going was great. The young man who did all the work and the young lady who did the welcome call was also great. Thank you for helping me get out of my mess and back on the road to better credit.

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    StaffProcessTransparency

    Reviewed May 9, 2019

    Everyone I spoke with and dealt with was very nice, courteous, and professional. I felt comfortable and they walked me through the process and made sure I understood everything. There was no pressure sales pitch. They told me all my options and it was my decision on what to do.

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    StaffProcess

    Reviewed May 9, 2019

    My experience was great and didn't take long to complete. The staff members were courteous and helpful. Their knowledge of the process exceeded all of my expectations. I would like to thank Chuck for all of his help. I look forward to completing this debt program.

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    Staff

    Reviewed May 9, 2019

    I just completed my application with National Debt Relief, I feel a little relief. The Representatives at National Debit Relief was very helpful, answered all my questions, patience and make me feel welcomed. I would recommend a friend or family member to sign-up with National Debit Relief if you are in debt and struggling to make payments.

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    Customer ServiceStaff

    Reviewed May 9, 2019

    Both representatives that assisted me were fantastic and Reassuring, gave me peace of mind. I feel like they care about the client. Here is to hopefully becoming debt free, also excellent with following up with phone calls not overly bearing. Very polite.

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    Customer ServicePriceStaff

    Reviewed May 9, 2019

    I decided to give NDR a call and they helped me out a lot. I have tried other companies before, and they didn’t stay in contact and let me know what was going on. But National Debt calls all the time. They consolidated all of my debts together. Whatever they decided to do for me, I was willing to do because I was about to go crazy. I didn’t know what to do. They're worth for what they do. And so far, they do everything they told me.

    They were able to stop me from trying to pay all the little bills and the little credit card I did had because it wasn’t paying enough on them. So, I wasn't doing anything but making the interest higher than what it was. With NDR I don't even have anybody call me anymore. NDR works with you. Even when you can’t pay the money, all you gotta do is call them and let them know. I feel real comfortable. The people at NDR were good. They back up their word and make your life a lot easier. They take all the credit cards off your shoulder. They did me right, and I believe they do anybody they deal with right.

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    StaffProcess

    Reviewed May 8, 2019

    The process was friendly, efficient, and professional. Truly a great welcome. The process to fill out the required forms wasn’t too long and the NDR representative was patient explaining everything. I hope to finish this program in a timely fashion.

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    Customer ServiceStaff

    Reviewed May 8, 2019

    The National Debt Relief staff was professional in handling my first call, and client focused in assisting me at each step throughout the initiation process and paperwork. Correspondence was timely and easy to understand. I feel confident knowing I am getting the best debt negotiations and assistance needed for me at this time.

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    Reviewed May 8, 2019

    I look forward to National Debt Relief assisting and guiding me to becoming one of their numerous successes. I am deeply appreciative for the assistance that has been provided. I am especially pleased that I was at no time made to feel guilty about my situation. I am so thankful that National Debt Relief has provided me an opportunity to help and guide me through my financial crisis.

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    StaffProcess

    Reviewed May 8, 2019

    I had an excellent experience so far in switching my accounts to NDR. They are very organized and detailed when it comes to explaining the program and setting the right expectations. Kudos to Brian and Ed for helping me setting up my account with NDR. Great work!

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    Customer ServiceStaffProcessTransparency

    Reviewed May 8, 2019

    The staff is professional, friendly and willing to explain the whole process. Every steps has been explained fully and I understand the process. Every topic that was discussed was emailed to me for my records. I was happy I called, Thank you. I hope the program works.

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    National Debt Relief
    Response from National Debt Relief

    Imelda, thank you for taking the time to leave a review this morning. We're glad that you understood the process; we encourage you to continue asking questions to familiarize yourself with the process. We'll do everything in our power to help you be successful here.

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    StaffTransparency

    Reviewed May 8, 2019

    Everyone was very professional and done a great job explaining the plan and making sure any questions I had were answered and how to reach them if I have any future questions or concerns. They also walked me through how to any e-sign my documents as well as how to do a screenshot with my smartphone. The entire process was made clear and I'm very grateful for the help and feel like a load has been lifted from my shoulders.

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    StaffProcess

    Reviewed May 8, 2019

    My experience with both agents today were ok. Just wish the tone of the agents would be more exciting instead of so dull. Overall I’m satisfied and fully understand the program. Can’t wait to be debt free right on time for a house.

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    StaffProcess

    Reviewed May 8, 2019

    I was very unsure about doing a program like this. I honestly was more comfortable doing more personal loans to try and consolidate but I just could not get approved for them. I was reassured right from the beginning that they would try their best to help me. Even though I do not want to be in this program that assured me that everything will be fine and have to keep my eye on the end result.

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    StaffTransparency

    Reviewed May 8, 2019

    Both gentleman were very helpful and explained things well and made sure I understood everything. I hope over the years we will have a good working relationship and achieve both of our goals. I especially like having National Debt Relief negotiating with my creditors.

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    Customer ServiceStaffTransparency

    Reviewed May 8, 2019

    Very professional to help us resolve our debts. Explained everything well. Covered all dollar amounts and fees. Covered terms and the process of savings account to me. Let me know if I have any questions just give a call. Made sure I have the phone numbers I need.

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    Customer ServiceStaff

    Reviewed May 8, 2019

    Mr. Henry ** provided excellent service I'm glad that I came to National Debt Relief for help. Once again like to say thank you to the whole team. God bless each and every one of y'all. I was going through a lot of stress wearing and a friend of mine just gave me the number. I called up automatically I got home.

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    Customer ServiceStaff

    Reviewed May 8, 2019

    Every person that talk was very helpful and respectful to my situation. I'm glad I make this phone call. Thank you to everybody. I feel like a big weight was lift off my shoulder. I hope and pray that you will be able to help more people like me. Thank you ONE MORE TIME.

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    Customer ServiceStaff

    Reviewed May 8, 2019

    Great customer service. Answered all my questions and was very thorough. They were very confident at there job and made sure I understand all the steps. Thank you. You do a great job with your work...

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    Reviewed May 8, 2019

    Working with me to resolve my debt. The experience was a good one. Everyone did a good job explaining everything to me. Couldn’t have done it without them, I will recommend this to everyone that I know with the same issues.

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    Staff

    Reviewed May 8, 2019

    Thank you to Sharde and the welcome team for excellent service. You were very friendly, thorough, and made a difficult situation much easier to deal with. I particularly appreciated the ease of walking through and signing the documents online. Thank you so very much.

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    Customer ServiceStaffProcess

    Reviewed May 8, 2019

    Every person I have spoke with from signing up and doing my welcome call has been OUTSTANDING! I am so excited to be on my way to debt free with the help of this amazing company and their amazing team. They have all been so helpful in the process! I HIGHLY recommend this company!!

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    Customer ServiceStaffProcessTransparency

    Reviewed May 8, 2019

    I had an amazing experience. They were helpful and informative. They were clear in explaining how I was going to be successful in the program. The welcome call was very informative and all the people that assisted me were patient.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 8, 2019

    Absolutely recommend this company. Every person I came in contact with was polite! They made me feel excited about this. Explained everything and answered all my questions. I am so glad I did this! Paul ** was so kind to me and understood my needs. He was quick to respond and walked me through the entire process.

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    National Debt Relief
    Response from National Debt Relief

    Autumn, thank you for sharing your experience with us today. We'll be sure to let Paul know you enjoyed your experience with him. Please let us know if there's anything else you need.

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    StaffProcessTransparency

    Reviewed May 8, 2019

    Both Jonathan and the welcome committee was very helpful and explain everything perfectly to where I can understand it, very polite and kind throughout the whole process, answering every question one over the application, step by step explain exactly how the legal service works also.

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    Staff

    Reviewed May 8, 2019

    It was quick, easy, and I got the results I was hoping for. I have been trying to solve this problem on my own for years. An hour with National Debt Relief was more successful than I had been in 3 years. They really are lifesavers.

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    National Debt Relief
    Response from National Debt Relief

    Michael, this is so good to hear; now you've seen firsthand how powerful our system is and the results speak for themselves. We look forward to working with you and helping you reach your goals!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2019

    Very nice and helpful. They are there to really help you get out of debt. Spoke with Diane and she was very friendly and answered any questions I might have had. I also did the welcome call and the gentleman was also very helpful.

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    Verified purchase
    StaffTransparency

    Reviewed May 8, 2019

    From start to finish, everyone was friendly and transparent. All my questions and concerns were addressed and I was made to feel comfortable about such a sensitive subject. I would definitely recommend. I am brand new to this type of program however I hope the courtesy extends throughout. Thank you everyone!

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    Verified purchase
    ProcessTransparency

    Reviewed May 8, 2019

    Both People I spoke with were clear and precise. Easy to understand. Made for a comfortable experience in a stressful situation. I'm excited to get beyond my debt. And be able to breathe again. They informed me on every step of the program. Explained completely when I had questions.

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    Verified purchase
    Staff

    Reviewed May 8, 2019

    The experience that I have with this company is amazing. They took their time to listen, they went through step by step, they asked if you had any questions after explaining each section. You can hear them clearly. Nice company!

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    Verified purchase
    StaffTransparency

    Reviewed May 8, 2019

    Everything was informative. Everything was explain clearly. Thank you for taking me on as a new client helping better myself controlling my financial stability. Hope everything goes well. I will call when have any more questions. Thanks for your services.

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    Verified purchase
    StaffTransparency

    Reviewed May 8, 2019

    It was a pleasure speaking to both ladies that they assisted me setting my account with NDR. They were clear in explaining to program and guide to the right path of my debt. Thank you very much for your assistance in this debt free journey.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed May 8, 2019

    My experience was beyond my expectations. Great customer service and they explained everything to me very clear and giving me the opportunity to ask questions if I wasn’t clear at any point of the process while getting enrolled. Thank you NDR for all the Help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2019

    The knowledge level of both associates I worked with is outstanding! They were full of information and answered all of my questions without hesitation. On top of this knowledge, they were also extremely friendly and very professional! Theodore and Evelyn have to be the best customer service representatives I have EVER worked with.

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    National Debt Relief
    Response from National Debt Relief

    Kristy, thank you for this outstanding review! We made sure to let the agents know your experience was so overwhelmingly positive. Welcome to the program and please let us know if there's anything we can do to make the process smoother.

    Verified purchase
    Staff

    Reviewed May 8, 2019

    Both person I talked to were very nice and pleasant and very helpful. Both were very helpful in explaining what was going to be happening and how it was going to work. And explaining that can pay more if I get extra money.

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    Verified purchase
    Staff

    Reviewed May 8, 2019

    This was one of the easiest experiences we have had with trying to resolve debt. Everyone was very kind and professional, we look forward to continuing the road to being debt free without the hassle and humiliation from the direct creditors!

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    Verified purchase

    Reviewed May 8, 2019

    My financial situation is in shambles now but hopefully this will help me. I pray that I can get through this and nothing will happen to me to put me in another bind. This been a huge relief off my shoulders. I’m glad.

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    National Debt Relief
    Response from National Debt Relief

    Donald, we'll do our best to help you regain your footing. We'll be here to support you throughout the process so please don't hesitate to let us know when you need a hand. Thank you for sharing this today.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2019

    So far Duane ** and the woman who did my welcome call have been nothing but helpful in getting this process started. I can’t wait to get started and be on the way to a new debt free life. Just getting started has been such a relief already.

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    Verified purchase

    Reviewed May 8, 2019

    After living with a credit score >740, I couldn't pay the $100K+ of unsecured debt that I managed to accrue. I was being pursued instead of finessed by creditors. I felt tormented in a no win situation. Now, I have found my way.

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    National Debt Relief
    Response from National Debt Relief

    Phyllis, we understand why you would feel like that. For many of our clients, the hardest part of the process is dealing with creditors. Now, you have a way to handle that as well and we're glad we could help in that regard. Please reach out if you have any questions.

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed May 8, 2019

    I found them to be very professional, knowledgeable and friendly. They explained everything about their program and what to expect going forward. They were very specific about the goals and how they were going to be achieved. They made sure we knew how to contact them and how to handle creditors. They spent a lot of time with us on the phone and then everything they went over was sent to us in our email. They were very thorough which instilled trust in what they were offering.

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    Verified purchase
    Online & AppStaffTransparency

    Reviewed May 8, 2019

    The representative was experienced and compassionate with your situation. The application process was simple and painless. I feel they are very transparent and suggest you give them a try with your consolidation needs. My application was completed in just over one business day.

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    National Debt Relief
    Response from National Debt Relief

    We're glad to hear that the process went so smoothly for you. We always try to make things as easy on our clients as possible. Don't hesitate to contact us if there's anything you think will help you be more successful. Thank you for taking the time to leave a review today, Narumol.

    Verified purchase
    Customer Service

    Reviewed May 8, 2019

    Just signed up yesterday so not not much to say about this for now. As for the information given and telephone support so far everything seems to be going good. Hopefully everything works out the way I intended it to be in the future. Thank you.

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    Verified purchase
    Transparency

    Reviewed May 8, 2019

    Everything was well explained and put my mind at ease and will help me sleep better. I would recommend this service to anyone in a debt situation that is not manageable. They encourage setting a budget during this time and it is exactly what I plan on doing. No more Credit card debt!

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    Verified purchase
    Staff

    Reviewed May 8, 2019

    The Financial Advisor with National Debt Relief provided me with quick, kind, and courteous service. NDR understood my needs and worked diligently to help me. Thank you NDR. I would definitely recommend NDR to anyone in need of financial help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2019

    Daniel, the first Specialist I spoke with, was extremely helpful and patient. Marcus, the second Specialist, was very helpful and knowledgeable. Enjoyed talking, and laughing, with him. I was on the phone for over an hour but happy that our debt will be resolved.

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    Verified purchase
    Transparency

    Reviewed May 8, 2019

    We just signed up and so far it has been very quick and easy. We're very pleased so far and look forward to seeing results. This is a much better alternative than bankruptcy, and our options were explained very clearly.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2019

    The customer service representatives were not vacuous and guided me through the procedures thoroughly. Very well done. I hope my expedition will be a great one with National Debt Relief, and so far I am just astonished by the services, can't expect any more!

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    National Debt Relief
    Response from National Debt Relief

    Thanks for sharing your experience with us today, Mahfuzur. We'll work with you the best we can to help you reach your goals and be successful in the program. Our Client Success team is available as a resource; please contact them with any questions you may have.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 8, 2019

    First call with debt specialist was straight to the point and he took time to explain all the major points. He gave me also time to think about this important decision in my life. Now with the account sign in with customer service, same experience. I hope the results will be positive in the next incoming month, but I have plenty of resources, online, and on the phone for any questions or before taking actions.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 8, 2019

    When I made contact with them, they responded promptly and courteously. They took the time to explain what I needed to know, and talked me through each step I needed to take. Taking this step will ease some stress in our lives.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2019

    Richie ** was very helpful and answered my questions. He helped me with the application also. Catalina was very helpful with the welcome call. Would recommend this service to others who are in debt, trouble and need help because just paying the min. on credit accounts would take forever.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 8, 2019

    Everyone was helpful and explained everything calmly and professionally. The experience was painless and we got through it all quickly with no real fuss. Both phone calls lasted about 25 minutes and we were able to get through everything, and the people on the phone were able to explain all of the steps and all of the effects of the program. The training is top notch. Thanks for everything.

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    Verified purchase
    Staff

    Reviewed May 8, 2019

    Bless you all, especially Shomari. This person has the patience of a saint as he worked with me. He is so kind and helpful. If the rest of my 3 years working this debt off are as helpful and reassuring as the first few weeks have been I will be not only happy but grateful.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 8, 2019

    The customer service that I received from NDR was phenomenal. The gentleman that first set up my account, Terrance ** was very understanding thorough and clear. He helped explain everything to me and was even patient with me when it took me almost 2 weeks to receive my final account information. The woman that handled my welcome call was just as clear and concise as Terrance. My wife and I are not only grateful for NDR but also the two representatives that helped us. I feel guilty because I don’t remember the woman’s name that did our welcome call but she deserves just as much credit and kudos as Terrance. My wife and I were about to file bankruptcy and I even googled it but found NDR instead. Thank you for all the help and for having such a great staff.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2019

    So far the experience has been nothing but pleasant and informational. The customer service representative on the welcome call was very knowledgeable and keen to answer any questions I may have had. Great job team. This ConsumerAffairs portion is the least enjoyable part of this experience.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2019

    I had a tremendous experience with this company. My representative was so nice and extremely knowledgeable. He answered every question I had, was patient, and called back every time he said he would. I would highly recommend the National Debt Relief to anyone needing this type of assistance.

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    Verified purchase
    Staff

    Reviewed May 7, 2019

    So far my experience has been a positive and great experience for me. They have been very helpful and knowledgeable to help with my debts. I am looking forward to getting out of debt so I can enjoy my life instead of stressing about it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2019

    Great "Customer Service". I 'am looking forward working with this team & to help me get out of debt, lower my stress level. I am disabled now and on social security, and I needed some help. I searched for help and you came very high as the top "Number one" for help.

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    Verified purchase
    Transparency

    Reviewed May 7, 2019

    They help me each step and explained the process clear! I would recommend them to anyone who has debt and want to resolved them. I am looking forward to working on getting rid of my debt and living debt free.

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    Verified purchase
    StaffProcessTransparency

    Reviewed May 7, 2019

    Everyone that I dealt with was extremely helpful. Thorough explanations of the program. All of my questions were completely answered. Would highly recommend! All contact information was provided. The people that I dealt with were very knowledgeable of the program, upfront and honest!

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    Verified purchase
    StaffTransparency

    Reviewed May 7, 2019

    Overall great experience. Very informative and patient with me. Answers to all my questions were clear and made sure I understood all answers. I will recommend this company to family and friends. I’m looking forward being debt free with this great help I’m receiving.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 7, 2019

    Roger ** was very helpful and explained everything in a way I understood and answered any questions I had. I forgot the women who called a little later to welcome be and confirm everything with me. She was very helpful and I had no questions after speaking to both of them.

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    National Debt Relief
    Response from National Debt Relief

    We're glad that things went so well for you during enrollment, Danielle. Remember, if you have any questions or there was anything you didn't understand, our Client Success team will gladly fill in the blanks for you. Thanks for the review!

    Verified purchase

    Reviewed May 7, 2019

    For the first time in a long time I feel like there is light at the end of this long financial tunnel. Kate was amazing at making us feel comfortable about taking this big step. I will definitely be recommending National Debt Relief to my friends.

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    Verified purchase

    Reviewed May 7, 2019

    I am happy to be enrolled. I hope you will be able to help me with my debt. Hopefully, in four years my credit will begin to rebuild. I am glad to be settling my debt. It is better to settle than to do nothing at all. If it works out I will recommend people to get debt relief.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 7, 2019

    The agent was thorough and provided exact information. His follow up was timely and the whole process was clear and concise. It was very nerve-wracking to make the initial call, but Eric made it seem quite possible to get out of my situation.

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    Verified purchase
    Staff

    Reviewed May 7, 2019

    Thank you so much. This service will help me so much in the long run. The team was very helpful with making sure I knew what I'm doing and how it works. Told me how the program works and how it will save me money over time.

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    Verified purchase
    StaffProcess

    Reviewed May 7, 2019

    The counselors were very helpful in getting me started in the program which will take such a burden off of my shoulders. I appreciate all that they will be doing for me to get me out of debt. I have been so stressed out due to the amount of debt that I have that I just didn't know how to cope with it. They are a lifesaver.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2019

    Made me feel confident that this is where I should be answered all my questions. The representative was quite kind and made me feel like an important customer. Phone call was a bit long but I imagine it was to ensure everything was great. I look forward to working together.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2019

    Evelyn's summary review was presented in a comprehensive and professional approach. She was patient and willing to answer any questions that I had. After talking with her, I can rest knowing that my debt will relieve me of a lot of stress.

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    Verified purchase
    ProcessTransparency

    Reviewed May 7, 2019

    Thoroughly explained the program and I will recommend anyone who needs to advance their bad credit into good credit. Gilbert introduced me to the program and provided me clear information, and Mr. ** welcomed me to program after I was approved and explained some legal. Everything was simple and clear. THANK YOU.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 7, 2019

    I live on a fixed income, but thought I could manage a few "extra" monthly payments here and there. Boy was I WRONG!! Before I knew it things had piled up so bad, I wasn't sure if I could even feed my daughter and I! I called National Debt Relief and spoke with Mr. George **, who thoroughly explained everything to me to make sure I understood all that would be going on. I agreed and he put in the application. About 30 minutes later he called to say I had been accepted! I am confident this will be a successful program for me, and look forward to the day I will be credit card debt free!! THANK YOU Mr. **! The weight of the world has been lifted from my shoulders thanks to you!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 7, 2019

    Both people that I worked with were very helpful and professional. They explained things very well and provided me with phone numbers in case I have any further questions. Also explained the program where I would be provided legal assistance.

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    Verified purchase
    StaffProcess

    Reviewed May 7, 2019

    Both representatives that I worked with were kind, understanding, efficient, and made the process worry free! They made sure that I understood everything that they were doing in order to assist me in this process, from gathering information, to explaining everything in-between the lines. Great experience!

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    Verified purchase
    Staff

    Reviewed May 7, 2019

    So far, all the contact I’ve had with NDR, has been compassionate, understanding & extremely nice. Edward & Natalie were extremely nice and never judgemental of me & my situation!!! I would highly recommend National Debt Relief to anyone needing help with debt!

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed May 7, 2019

    Representative was patient and respectful, knowledgeable and followed thru to complete my enrollment into the program. They guided me how to fill to complete all the documents online. They followed up over the phone and made sure they got all the documents back.

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    Verified purchase
    StaffProcess

    Reviewed May 7, 2019

    Great help with finalizing my debt plan. Looking forward to no more calls from creditors. Also Mr ** was very helpful with my service. The end process was a lot and didn’t know it would be that much more time.

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    Verified purchase
    StaffTransparency

    Reviewed May 7, 2019

    Terrific experience. All people involved were wonderful! They took their time, explained everything, answered all my questions and were courteous. They were all tremendously helpful. I would recommend the company to a friend that needed this type of help. Thank you all!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2019

    Prompt and professional customer service from National Debt Relief. They are great for helping with payments on unsecured debt. Each customer service rep seems to know how to guide and answer questions. The access to the online account is smooth and easy to use. Highly recommend their service.

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    Verified purchase
    StaffProcessTransparency

    Reviewed May 7, 2019

    Kyle was very professional and made me feel comfortable with the process. He took his time and explained everything about the process and what would happen as a client. Client services was great and very informative about the legal side of my case.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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