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National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews

    Our review standards

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    Page 121 Reviews 17775 - 17925
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    This was not a place I ever thought I’d need to call but am glad I did. Staff were courteous and supportive and I was well informed of my rights and responsibilities. They also helped me with knowing how to handle my creditors.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    It was a very pleasant and professional call to verify the information collected by the initial representative for NDR. Mr. ** was very courteous and patient with me as I have a tendency to interrupt when I have a question.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    I am in a hard spot and needed help. I looked up debt consolidation online and your company was the first one. I am so grateful that you guys were willing to help. It was a very painless process. Everyone I worked with was friendly and helpful. Thank you all!

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    Katrina and Catalina were both very helpful and having the documents in front of me helped me to understand better what they were going over. Both of them were very professional, but as a person who wears hearing aides in both ears and has trouble sometimes with female voices it would be helpful if they spoke slower and louder when it is important for the client to understand. That was the only thing I found that needed to be worked on, as both of them were excellent in answering every question I had. Going back and explaining if I didn't understand what they said or what I was reading. I was very pleased with service and the respect that I was shown.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    Excellent service. Professional, friendly, and courteous. The staff was able to communicate with me in a timely fashion. Each of the agents prepared and described the necessary documents. I highly recommend this organization to anyone. I look forward to improving my credit score with the help of this company.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    Mr. ** was VERY patient and nice with me. He explained everything in great detail. He kept me inform of all my debt companies and info I needed to know about them. He also explained that if there is every any questions I have I can feel free to give him a call anytime.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 17, 2020

    Really looking forward to this great service. Very polite, very punctual and really willing to help. Went over everything with me to make sure I understood and let me know of all Help options while the process takes place. Will definitely recommend.

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    PriceStaff

    Reviewed Jan. 17, 2020

    Please don't go thru this debt consolidation, I was paying every month almost $1000, and they never took proper care so all of my creditors got judgment with their favor and when I ask National Debt reg the money I paid so far they said I don't have any money in their account, all these months (more than 5 months) I paid that money for their charges to negotiate with creditors, these people are cheaters. Please don't trust them.

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    National Debt Relief
    Response from National Debt Relief
    Hello Madhav.

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    I enrolled in debt relief services today with your company. I had a wonderful experience. Everyone was very helpful and courteous. I would recommend this to any family or friends if they needed it. Thank you for helping me today.

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    Verified purchase
    StaffRates

    Reviewed Jan. 17, 2020

    I was very impressed with the amount of personal contact. Everyone I spoke with was very helpful and answered my questions completely. I feel safe with the amount of success rate of this company. I also feel relief from a financial burden taken from me and will be resolved completely, I look forward to working with those who know what they are doing.

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    Verified purchase
    Billing

    Reviewed Jan. 17, 2020

    National Debt Relief really took the time to explain, every step of the way, what my responsibility would be, what the goal was, how to contact them and when payments would start. Since my separation from my wife I have experience more bills that I am solely responsible for and this company and all of its associates who were great and welcoming, informing and encouraging me.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    My experience was amazing. All my questions were answered and assisted appropriately. Both representative was professional, kind, and knowledgeable in their field. This will definitely help me in the long run. I would highly recommend this organization to family and friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    My first conversation to my last with Ms. ** was so helpful and assuring that I can get help with this debt. She did not make me feel awkward or embarrassed about my circumstances. Patient and explained the program clearly. Also my Welcome call individual was also very courteous, patient and explained the program very clearly. You have the right people helping people in this sensitive area of their lives. Thank you both.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 17, 2020

    They were very kind and patient in explaining everything to me and walking me Through what I needed to do and I truly appreciate their time And business. Would recommend them to my friends and family and would like to thanks Mr.Nate ** for all the help that he give me. In get started with the program.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    I was help in a good manner in my situation. I’m not computer Skilled. He went Thru it at good pace. I was able to follow him, I thanked him for being patient with me. He totally understood me, and that made me feel good. I didnt have to worry that he was helping me a lot.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    They were very patient with me. They tried to make sure every thing was correct. They made me feel like I was important to them. They make me feel like I am not just another number in the enrollment process.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    The process was easy and efficient. My rep Naya was amazing from start to finish. She was understanding of my situation and worked diligently to get me approved. Thank you! Two pieces of documentation were done electronically making the process even simpler.

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    Verified purchase

    Reviewed Jan. 17, 2020

    I’m very pleased to be enrolled in the program. My experience so far has been GREAT???? All I can truly say and I know I just enrolled is that I should have enrolled a lot sooner and quicker. Thank you.

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    Verified purchase
    Refunds & PayoutsStaffLoan Process

    Reviewed Jan. 17, 2020

    I am going through a divorce and have accumulated lots of loans to pay for lawyers and pi Officer. National Debt Relief has helped me out a lot. They have assured me that things will get better and has lead me down the right direction.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    My experience with the company has been amazing so far. Very passionate about what they do and their clients. They listened to my concerns during a difficult time and was able to offer solutions that worked for my situation. I look forward to the results and the partnership with this company.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    Excellent and very professional service. Very helpful. I was very pleased with the way my situation was handle. Every step was patiently described and explain to me. I'm excited and looking forward to continue my program. I already feel a relief off my shoulders. I recommend this company to anyone that needs debt relief.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    Smooth process, friendly staff and throughout the experience was well informed on how their way of solving my issues would benefit my family in the future. I would recomend National Debt Relief to anyone concerned with fixing their credit and brightening their future.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    So far Everyone I talked to have been very professional, informed, respectful. I'm hoping this program allows me to be debt free. Hopefully after I graduate from the program I can finally start building my credit score back up and focus on my goal of being debt free!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    How can I not be satisfied with a service aimed at relieving me of MY mistake of getting into debt? Everybody was kind, knowledgeable and courteous. The phone calls were clear and to the point, educating me on this service and process from beginning to end. I am beyond grateful for the help provided to me. I already feel a weight lifted and feel like I have a whole army on my side to get me out of debt for good. Thank you, NDR!

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    Elijah was very helpful in explaining what we needed to do to get our finances in order. He was able to help us understand what we needed to do. Thank you I will let my friend know about this service.

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    Verified purchase
    StaffBillingTransparency

    Reviewed Jan. 17, 2020

    Great help and great experience. Looking forward to working towards being debt free. Great explanation of the process. Everyone was very helpful. Will refer to friends and others who may have credit card debt as well. Thank you all very very much.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    Professionalism, understanding of my situation, and, able to get the job done in one afternoon! Gilbert ** is the best! Answered all my questions, and walked through each step with me. He made sure that I understood each step of the process. Highly recommend!

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    Verified purchase

    Reviewed Jan. 17, 2020

    I was very happy with the service provided, from the beginning. They provided me all the information and hope to complete this program with success. If you are stressed by debts I recommend to use their service. Thank you very much.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    I had a good experience getting my debt taken care of. I am happy that I started this and I will be even more happy when it's over. Also Alex ** was great to work with. He was very knowable and I am glad it was him who answered.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    Travis ** provided me with outstanding customer service on Monday, January 6, 2020 when I called to inquire about NDR. He answered my numerous questions in an easy to understand language. I appreciate his patient manner. I'm looking forward to a debt-free life! Please thank Travis again on my behalf.

    Best regards,

    L. M.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 17, 2020

    This was an easy experience. I can't wait to be debt free. Tyler helped with every question I had and answered each with simple answers. He explained everything with a calm and reassuring tone which helped with being while being very nervous.

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    Verified purchase
    Customer Service

    Reviewed Jan. 17, 2020

    Mike ** was my first introduction to NDR. He was very clear in explaining all the details of the program and answering all my questions, as well as addressing my concerns. Kiera was my customer service contact, and she, too, was wonderful in walking me through the process.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    Al ** was amazing and very helpful! Very thankful for this opportunity to start again! Would highly recommend this program to anyone. I was hesitant about calling because I was so nervous, but Al helped me right through it all.

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    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    Both representatives were knowledgeable and extremely helpful. I was very impressed with their courtesy and kindness in this stressful time. The program was explained and even though it was lengthy, it was easy to follow. Having the contact number will help with further questions we may have.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    I just signed up with National Debt Relief to help my future. I spoke with both Sebestian and Chantel and they were both wonderful. Very professional and very helpful and showed great customer service. Both parties asked me multiple times if I understood and if I had any questions and made everything very easy for set up. Thanks again!

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    Verified purchase
    Customer Service

    Reviewed Jan. 17, 2020

    Chris ** is the man!!! He answered my questions without hesitation and broke everything down when I asked him to! I definitely should have called sooner but I'm glad I made the inquiry into National Debt Relief. I will recommend to everyone I know!

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    Verified purchase
    Customer ServiceSales & MarketingPriceStaffBillingLoan Process

    Reviewed Jan. 17, 2020

    Enrolling was fairly easy. They were helpful and they knew what I needed to have. I called them quite often and they answered my questions. They did my CareCredit and both my dental type bills were paid off with less money that I owed, but the credit union hardly gave any discount at all. And so in order to pay those two off, I had to take out another loan and pay it for three years, and I’m not really satisfied with how that all worked out.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    Leon was so helpful in explaining the process. I feel like a weight has been lifted off my shoulders. I feel like I can achieve more now that I have taken this first step. Thank you Leon for your help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Wonderful customer service! Knowledgeable and thorough. They explained everything I needed to know about this process. This is our first time using this service, so it was helpful that every step was explained to us. If this works out for us, I am sure we will tell others that may need help also.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    I had the pleasure of working with Theodore, and he answered all the questions I had with care. You do have to call and speak with a representative on the phone and that does sound scary but it was very comfortable and I was given all the information I needed before making the commitment.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    Everyone that we have talked to had been so helpful and polite. They answer your questions no problem and they are willing to work with you and your needs compared to other places. My husband and I feel we have made the right decision.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    All of the parties that I spoke with or otherwise dealt with were friendly, patient, and professional in all of our dealings. I will be recommending the company to friends and family members. (I do not know what else to say.)

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    Everyone I spoke with was very professional and pleasant. Answered all my questions. Very pleased with how they took time to explain everything and it operated. I'm looking forward to becoming debt free in 38 months. Thank you very much.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 16, 2020

    We nice people to deal with. Knowledge. Informative. They made sure I understood all the information and that I was sure I could pay this and that this was what I wanted to do. Made sure I had all the phone numbers if I had any questions later.

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    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed Jan. 16, 2020

    Debt consolidation. Lia was absolutely amazing. Her tone and manner of speaking lent to everything understanding and non-judgmental. It was quick and so much easier than I knew it could be. You all have provided such a blessing to our family in our ability to now see a fiscally sound future. As someone who worked with finances as a career, it was humiliating personally to watch our own grow into a situation I couldn't handle anymore. Life threw some curve balls, but for the first time, in years, largely in part to Lia and her fully educated answers and explanations, I can take a deep breath and see an end in sight! Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Phone call. Was very informative, patient and professional. All parties I spoke with and dealt with was personal and caring. They answered all of my questions immediately. They were very efficient with the use of my time. I would highly recommend the NDR team for anyone looking for financial help and relief.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    Charles was very thorough, sensitive to our struggles, and worked with us on what we could afford monthly. I would strongly recommend him to any friend or family member. We were really stressed about our debt and now we feel very relieved.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    Everyone was professional and Friendly (Great Job). Keep up the good work and you will continue to be successful. Please try and simplify the process and streamline how many times you need the same information. I would also suggest a faster way to retrieve account information from the consumer due to most people lose their statements when they are in collections.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 16, 2020

    So far everyone I worked with have been great. Ricardo set up my loan and was very helpful and put me at ease. I will add a review to BBB and online in a few month when I see if NDR is able to negotiate my debts, but so far I feel hopeful.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    Everything was positive and well taken care of. Mrs. ** handled my case in a very professional manner. I would use them anytime if needed again. Thanks to all concerned and wish them all well in their work. I would recommend this process to anyone needing their services.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Roger is a excellent in everything. I was able to understand everything about the program. He made me feel comfortable that I had just called to get information but after speaking with him. I didn't have to think about it, I signed up with the program right away.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 16, 2020

    So far my experience with NDR seems to be a smooth process and is going well and the people that I am dealing with seem to be understanding and none judgmental. I will update as I continue to get this handled.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Anthony was very helpful and nice and explained all the info to me. And was helpful with telling me about creditor calling and advising me in changing my monthly date. I hope all will go safely and I will be debt free.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    It was really great working with this team. Paul ** was so kind and understanding. I had called after a really bad experience with another company that went out of business and left me high and dry. Thank you for working with me and taking care of me.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    The success team was awesome. They explained everything to the point where I could fully understand. They answered all my questions to the best of their abilities. I would most definitely referred a friend or family member to the National Debt Relief program.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    I want to thank Ahmir ** and Sabrina ** for their assists in helping me with joining this company. They were extremely helpful in making me understand each step I was taking in becoming debt free. In 46 months, I shall return to tell you all, that I'm debt free.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    My NDR contact Brent was extremely friendly and personable from the very beginning. He spelled out everything I needed to know and put up with me asking the same questions more than once. This is not a fun place to be in, but Brent helped give me a light at the end of the tunnel.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    Very helpful and painless experience, I am very excited to move forward on my journey to being debt free with the help of the National Debt Relief program! I would highly recommend to anyone that is in financial trouble. Here's to a better financial future in the year 2020!!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 16, 2020

    Everyone I spoke with was quick, kind and knowledgeable. They were able to find the best solution for me, answer all my questions and complete the entire enrollment process in under 24hrs. They were also patient while on the phone as I was handling my screaming baby.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    This was my first time calling and I was very impressed with my entire experience. The agent was very friendly and helpful. I felt such a relief after my phone call. I finally feel like I'm getting back on track with my finances. I would definitely recommend them!

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    Very helpful and polite. It has been a great so far. We have just started into the program and hope everything goes as planned. Everyone one has been very helpful either answer question and explaining the process. Thanks for your help.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    I am very pleased and excited about receiving assistance from National Debt Relief. I have been very stressed about my finances coming crashing down on me in a big way, though after speaking with a representative my concerns are negated and I have been able to breathe a sigh of relief. Thank you!

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    Verified purchase
    Customer ServiceTechStaff

    Reviewed Jan. 16, 2020

    From my first call, scared and embarrassed about my situation, NDR was so kind and accommodating. They are true professionals! They took the time to go over every single piece of the contract so that nothing was a surprise. I greatly appreciate that.

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    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed Jan. 16, 2020

    Valerie was very knowledgeable and understanding what we are trying to accomplish. She was very detailed and explained everything including going over information that I did not understand. Overall, great beginning and hopefully a successful process. I was told if I have any questions throughout this process, that I can call Valerie anytime or a agent and they will assist me. I want to thank NDR for being open and honest about this process.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Jan. 16, 2020

    I couldn’t pay all of my credit cards and sought help from NDR. It was easy to sign up as they follow up, and knowing the process and how long it would take it was good. I’m happy with them. The program takes time. We still got to work on five more creditors, but so far so good. They’re always helpful. I hope that everything is gonna get resolved to make my life easier in two or three years.

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    Verified purchase
    Punctuality & SpeedRefunds & PayoutsBilling

    Reviewed Jan. 16, 2020

    Signing up was quick simple and easy. I have been struggling to pay my credit card bills for such a long time and National Debt Relief SAVED MY LIFE! I am eternally grateful. Lindsay clearly explained each step and left me feeling at ease.

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    Verified purchase
    Customer ServiceTechStaff

    Reviewed Jan. 16, 2020

    Great customer service. A plus. Every one was very helpful. The team did an amazing job explaining all of the contract and made the process much more simple than I would’ve thought it would be!!! I would definitely recommend it to a friend.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 16, 2020

    The service I received was impeccable. The agents involved were knowledgeable and very friendly. They made sure that all of my questions were answered. They took their time to explain all of the details on the forms I had to sign which made me feel comfortable. They also walked me through any processes I had to navigate through on the site.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    I got into some debt last year. I got a phone call from National Debt and they were really good explaining all the steps I have to take. All my questions have been answered. Thank you so much for a great service and for being there to help me out. I feel way less stressed.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    Everything was explained clearly to me and if I had any questions the representative was more than happy to clarify until I had a complete understanding. They made me feel comfortable with the situation at every step of the process. I was very pleased with the service I received from National Debt Relief.

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    Verified purchase

    Reviewed Jan. 16, 2020

    Both people I spoke with were very good at their jobs and showed empathy. They did not make me feel ashamed or dumb. If anything they made sure that I felt like I wasn't alone in this. The first person actually took the time to listen to everything I had to say and talked with me about it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Customer service has been clear and concise so far. Not sure about the program yet, but service reps have been friendly and helpful. Excited to get out from the burden of debt and move to a better financial future.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2020

    NDR representatives Kenny and Camilita were extremely helpful. They made sure I understood everything that was being discussed and asked throughout the contact if I had any questions. I was unsure about this program, but with their help, I’m glad I made the right decision.

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    Verified purchase
    StaffBilling

    Reviewed Jan. 16, 2020

    Very informative and friendly. She was sympathetic to our situation and didn't judge us. She made us feel better and confident in the decision to move ahead and work at becoming debt free from high credit card payments. Signing up was easy.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 16, 2020

    I had a great experience with customer service. They were very helpful and answered all my questions and walked me through step by step the process to get started with my loan. They made me feel confident that this was the right choice to be debt free.

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    Verified purchase
    StaffHonesty & Transparency

    Reviewed Jan. 16, 2020

    I'm definitely glad I started this process and I'm looking forward to financial freedom. I was very pleased with your step-by-step process and you're very patient and non-judgmental. To be honest I really don't what else to say but thank you for all your help.

    Niko

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Great experience. Glad I picked up the phone to call. I’m so ready to be out of debt. Very friendly people, with no judgement. Mark ** very thorough. Very professional. Thank you all again for helping me. Ready to be debt free!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Staff demonstrated Good customer service and was respectful at all times quality. I was impressed with the presentation. All information was explained to me in a manner that I could understand. Staff was willing to take as much time that I needed during the call.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    From the beginning of the process to the end, my Rep Greg was awesome. He made the process so easy. He was very knowledgeable and answered all my questions. The process was handled in a very timely manner. He also did very well at getting back to my emails in a timely fashion.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 16, 2020

    Jose ** made my experience signing up and getting all my accounts enrolled in no time. It seemed like I just provided some basic information and he had everything he needed. The process was fast and very friendly which helped as I was frantic about being in this embarrassing situation. Jose coached me through everything and was patient. The welcome call was a great followup for clarification. Thank you NDR, it is almost too good to be real and pray the rest of my journey to Financial Freedom is as smooth.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Brent is very professional and is informative. He is comforting to talk. Would recommend him highly. He answered all my questions and went over paperwork thoroughly. I believe his name was Shane was the welcome call. He was also very sweet and knowledgeable.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Jan. 16, 2020

    Great customer service. Very easy and Informative! Really relieved my stress with a manageable payment and easy terms. The representatives were all very friendly and helpful. They answered all my questions and the whole process was very simple. I would recommend to others who may need their help.

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    Staff

    Reviewed Jan. 16, 2020

    Christopher was very helpful when it came to helping me and my family getting everything situated. The reassurance is what got me excited to enroll and look forward to getting everything done. Was very sure that I understood everything that was going to happen. Was also helpful with walking me through the entire process as well. Thank you Christopher!

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    Staff

    Reviewed Jan. 16, 2020

    Only in the beginning stages of the program but thus far, staff have been kind and very helpful in answering questions and explaining every aspect. Their kindness and understanding has helped lessen the stress of an already stressful situation. I am very grateful for the compassion and assistance in resolving my debts and moving forward.

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    Staff

    Reviewed Jan. 16, 2020

    Everyone was very helpful, and informative. I understood pretty much everything. What I didn’t, they explained very well. I am looking forward to a debt free future, with the help of your company. Thank you so much for all of your help today.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    Very pleasant. Everyone I spoke to was nice and communication was always there. The process was smooth and there were no bumps or bruises. I truly had a great experience and would recommend the company. Thank you for all the help. I am ready to start the process.

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2020

    The agents were very professional and caring. It was a quick and easy sign up and I’m extremely happy with the program looking forward to being debt-free. I would recommend this to all my friends and family and to anyone who is wanting to better their credit and be debt-free.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    Greg ** was very helpful and informative when going through the process. He is patient and very clear with his instructions. He very comfortable to work with, very nice personality. I also have the same experience with the welcome call person. Wow!

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    Customer ServiceContract & TermsStaffBilling

    Reviewed Jan. 15, 2020

    Both Marvo and my welcome specialist did a great job in making sure I was informed about the National Debt Relief process. Marvo clearly explained what steps I needed to take to get my credit card debt within a workable status. They both took the time to answer any questions I had about the process as well as explained each line of the agreement clearly and concisely. Both specialists really helped put my mind at ease in regards to my debt. I really appreciate the caring customer service given by National Debt Relief and their specialists.

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    Staff

    Reviewed Jan. 15, 2020

    Everything was explained to me very good and we really appreciate your help with this matter. We was at the end of our rope, didn't know where to turn and we send it on TV and talked about it and we are so excited to see the outcome of this.

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    Staff

    Reviewed Jan. 15, 2020

    Everyone I spoke to have been very clear and able to answer all the questions that I have had. The office has been helpful and the experience has been easy to deal with. I would recommend your company. It was truly a relief after speaking to Sam to see that there was help.

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    Staff

    Reviewed Jan. 15, 2020

    My experience with National over the last two days was easier than I thought to get my debt under control. Kathy ** my counselor was very helpful and easy to work with. This program has taken a heavy weight off my shoulders. Thank you.

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    Staff

    Reviewed Jan. 15, 2020

    Both Joshua and the new member arrival team I spoke to were very professional. Insisted that I understood the program. Josh went over the entire program with great detail and clarity. He made sure I understood what was going to occur and when.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    Manwa has been such a blessing!! Her customer service was beyond anything I’ve ever experienced! I can’t sing her praises enough, she went over all my options and made sure I was doing the best thing for me. She was so kind and made sure I was comfortable with everything and that I wasn’t embarrassed about my situation. She has given me such a sense of peace again.

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    Staff

    Reviewed Jan. 15, 2020

    I cannot express enough how painless the start of this process has been. The hardest part was building up the courage to seek help out of the financial hole I had dug for myself. Christopher **, the Certified Debt Specialist, graciously walked through each and every step, answering all questions I had. After the paperwork was signed and completed I was welcomed and reassured by the Client Success Team. Not only did she make sure I understood everything, she walked me through setting up my client portal. Thank you National Debt Relief Team for helping me on this journey to financial peace.

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    Staff

    Reviewed Jan. 15, 2020

    Both individuals I talked to were extremely helpful and did a great job answering my questions and addressing my concerns. They carefully walked me through the entire process step by step and were incredibly helpful. I appreciate their help and the help of Debt Relief to help get my finances back on track.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    I found the representative that assisted me today was very informative and pleasant to speak with. I left the call knowing what the program is all about and how it exactly works. I was quite pleased with the interaction. It was great.

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    Staff

    Reviewed Jan. 15, 2020

    I had a good experience with each person that I talked with. They were very helpful to me in my situation. I am looking forward to success in this program and a new beginning in life with credit. Thank You.

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    Staff

    Reviewed Jan. 15, 2020

    Everyone was so understanding and explained the program where you could understand how it works. Angel was a great person to deal with. I would recommend the program to anyone. I appreciate how everyone treated you that you talked with.

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    Staff

    Reviewed Jan. 15, 2020

    So far the team at NDR have been amazing and so very helpful.Iif the next 42 months go that way then I highly recommend this company! Very professional and very courteous all of them. I never thought I would ever be in this place but with this company I do feel such relief that they are truly going to help.

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    Staff

    Reviewed Jan. 15, 2020

    The agent is very helpful and provide complete information And it feels like they are willing to help. They make sure that you know everything even the negative thing of having debt consolidation, they explained briefly about my credit score going down during this period.

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    Staff

    Reviewed Jan. 15, 2020

    My initial conversation with Sara was amazing! She was very knowledgeable and took as much time needed to make sure I thoroughly understood everything. In situations such as these, it’s important to feel at ease and as if you’re making the right financial decisions for your financial stability in the future.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    Everyone was friendly and knowledgeable but the delivery is very scripted - I understand the legal aspect of things but the welcome call was a little more scripted than I was expecting. To the point where asking questions wasn’t easy.

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    Staff

    Reviewed Jan. 15, 2020

    My experience has been excellent. The company reps explain everything to you so that you can understand. Just starting my program and looking forward to great results. Also like the website so you can track your account progress. This will make it so much easier for me to see where I am at. Everyone I have talked to is very knowledgeable in their field.

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    Staff

    Reviewed Jan. 15, 2020

    My experience with National Debt Relief Was Very Professional. If I have any questions or concerns about My account, I will open a new service request: This process was relatively easy. Every step has been explained fully and I understand the process. I'm sure questions will arise and I hope the program works. Thank You!

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    Phone call was very professional. Answered all of my question. Went thru brochure. I will recommend National Debt to my friends that are having issues just like mine. Log in into bank account was completed and easy. I have received all of the information and happy to get this behind me.

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    Staff

    Reviewed Jan. 15, 2020

    Nate explained everything very thoroughly, he asked if I understood after he explained/read it to me. He was polite and understanding about my situation. Antonio also was through and very polite. My experience was very pleasant considering my situation. Thank you.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    I am very Happy with experience. Minos was very helpful and reassuring throughout the process. He made sure I understood each step and set appropriate expectations. The welcome call was lovely and very thorough.

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    Contract & TermsStaff

    Reviewed Jan. 15, 2020

    National Debt Relief is professional and, was patient with me especially this being the first time I have had to ask for assistance when having to settle my debt. They have presented me with a debt settlement package that I can feel is reasonable and can confidently make for the duration of the terms of the agreement.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    I just signed up and was approved so not too far into the process yet, but so far I have been very pleased. The customer service both by Lawrence who signed me up and Rodney who did the welcoming call has been outstanding. I am am so excited to start on this journey to becoming debt free!

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    Customer ServiceStaffBilling

    Reviewed Jan. 15, 2020

    Everything went smoothly and communication was great. The entire process was easy to understand and get setup with a payment that I could afford. I would recommend to anyone needing to get out of debt.

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    StaffBillingRatesResolution

    Reviewed Jan. 15, 2020

    The process was clearly explained, the CSR was patient and sympathetic. I only had a few thousand on my credit cards, but due to bank takeover/consolidations, interest compounded to $16k in a few months. (FRONT LOADING!!! Woo hoo!) I hope to resolve it ASAP but need the interest to stop compounding. Very frustrating.

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    Staff

    Reviewed Jan. 15, 2020

    I love the way you guys explained everything and made sure I understood the program before we moved on. Great job by both of the counselor. I would recommend this program to anyone for sure. Everyone I spoke to was very professional.

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    Customer ServiceStaffLoan Process

    Reviewed Jan. 15, 2020

    Great customer service, very knowledgeable and informative. Great representation of National Debt Relief. Will refer to others. Very understanding and even though I did not qualify for a loan he introduced me to another alternative. I feel very relieved and have already referred my daughter to the program.

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    Staff

    Reviewed Jan. 15, 2020

    This was so easy to talk to and handled with great care. I felt like I was in Kindergarden. It was explained that simple and the fees to know everything is included is a peace of mind and with an attorney on your side to help goes a long way.

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    Staff

    Reviewed Jan. 15, 2020

    Consultant was very thorough and understood my situation. He looked at several ways too and discussed what he recommended for me. My wife and I were able to make a sound decision on the recommendation and we followed thru with it.

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    Staff

    Reviewed Jan. 15, 2020

    Jaison and Karen were both amazing. I felt comfortable and supported by them the whole time. No judgment, that was nice. They were thorough and explained everything very well. I had no questions and felt relief was finally on its way.

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2020

    Both Bruno and Catalina were very respectful and friendly. They took the time to answer questions and explain the whole process in depth. I am so thrilled to work with this wonderful team to resolve my debt fast and easily.

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    National Debt Relief
    Response from National Debt Relief

    It's a genuine pleasure having you as our client, Valerie. Don't be shy about reaching out with any other questions you might have.

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2020

    Extremely satisfied. The representatives were very professional, helpful and explained fully the program. They took their time and after advising of each category, asked if It was understood, and if not, answered any questions had and answered them to my satisfaction.

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    Staff

    Reviewed Jan. 15, 2020

    I had a very good experience with National Debt Relief. Their associates fully explained everything and answered my questions to my satisfaction. Life happens and I am glad that NDR was there to help me. I can now look forward to a future of debt freedom.

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    National Debt Relief
    Response from National Debt Relief

    We're happy to hear that your experience was so positive, Mark. Thank you for letting us know! We look forward to working with you towards a debt-free future as well.

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    Staff

    Reviewed Jan. 15, 2020

    Spoke to Nate. He reassured me and I felt relief for the first time in months. His upbeat voice and positive comments helped me feel that I wasn't a failure, just needed some help. Looking forward with hope for the future. Thank you so much.

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    Staff

    Reviewed Jan. 15, 2020

    Everything seems to be moving along, ok ty. Everyone was very professional and helped along the way. They were always there to answer questions as well. Thank you for being as thorough as you were throughout the process.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    Had great experience with counsel, explaining rules and step in resolving the debt. Give the number to follow up and how to deal with the collector calls while in the program. They resure this program will help relieve the debt and get my life back on the right track.

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    Staff

    Reviewed Jan. 15, 2020

    We have experienced a nightmare financially. The Team at National Debt Relief has been kind, understanding and helpful in designing a program to relieve our situation. From the beginning, each person was more than equipped to solve our problem fairly and efficiently. Personally, I never thought I would need their services, but in reality I don't know what I would have done otherwise. Thank you NDR!

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    Punctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed Jan. 15, 2020

    I thought National Debt Relief was fine, but it ended up taking a lot longer than they said it was gonna take. They had told me 18 months, and it was much longer than that. When I asked them that when I first signed up for this, they said it would be about 18 months, and the rep said that was just an estimated time. It depends on how quickly people will negotiate my debt. It really wasn't very clear when they first signed me up. They also didn't explain to me as you're making payments, your account builds up. And once it gets to a certain point, if someone thinks that they can negotiate one of your debts for the amount that you have in there, then that's when they go and negotiate. When I was talking to them, it seemed like they were gonna start negotiating right away. So, it was very confusing. I wasn't ready to ask questions because I really didn't know I needed to ask those questions. I wish it was all spelled out for me.

    I'm paycheck to paycheck making my payments. But it still is better than what I was paying towards all my credit cards and then going nowhere. I'm not done because I was concerned that I still had this debt and Liberty Lending took over what I owed. So I'm still making the payments. I could've probably at this point went and did a little more on my own, and maybe got a loan through my own credit union once I got it down a little bit more. I feel like, now, I'm paying another loan again, and it's a higher interest rate. And I just have to get it down to 10,000 and then I am gonna go through my credit union. But I feel like I've been paying this like forever. But again, it's still better than what it was with my credit cards. It got me to do a little better, more disciplined. I was just more disappointed that it wasn't as good as it seemed like it was gonna be.

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    Staff

    Reviewed Jan. 15, 2020

    My experience was handled with care and sensitivity. The folks I worked with understood my situation and did their best to make sure I was comfortable with this process. They made me feel good about the process and find a plan that would work for me.

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    Staff

    Reviewed Jan. 15, 2020

    Thank you to NDR and your associates, especially Brian **, for the professional and patient assistance I was given during this difficult time in my life, to get my finances in order and off my back!!!! Looking forward to a secure and better financial future with your wonderful help and assistance in this difficult period. I wish I HAD REALIZED SOONER THIS OPPORTUNITY WAS AVAILABLE TO ME!!!

    God Bless.

    Constance

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    Reviewed Jan. 15, 2020

    Great experience so far. Everyone I dealt with so far have been very nice. Looking forward to working with the company and being out of debt soon. I have been looking for a company like this for a long time. Thank you.

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    StaffTransparency

    Reviewed Jan. 15, 2020

    I had a good experience getting signed up. It was explained to me. Very transparent. I would recommend this process to people who are in high debt. It can help. The process is easy to sign up and it helps alleviate a lot of financial worries.

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    Staff

    Reviewed Jan. 15, 2020

    Chris the guy who help me first is the most professional representative that ever deal with. He will guide you step by step and ask more than enough times if you need help understanding or have any questions... In few words he made you feel like a family member.

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    National Debt Relief
    Response from National Debt Relief

    This is great to hear, Julio. We'll be sure to let Chris know that your enrollment experience was so impactful. Thanks for sharing this today and we look forward to working with you!

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    Staff

    Reviewed Jan. 15, 2020

    It was a very pleasant experience. Christopher ** was very thorough, knowledgeable, and patient with helping me fill out the application. The service is giving me some peace of mind. I would recommend National Debt Relief to anyone needing this kind of assistance.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    During the call, the representative was very thorough and informative of all aspects of the service. When I needed something explained in better details she was more than able to give me a good description on everything I didn't understand at first.

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    Staff

    Reviewed Jan. 15, 2020

    Overall, I was very pleased with the process. They made me feel comfortable and at ease. I would recommend this to others who find themselves struggling with debt. Mario was very understanding and extremely helpful during the intake process. He was patient as well which made the process go smoothly. He ensured I understood the program and made sure to answer my questions.

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    Customer ServiceStaffBilling

    Reviewed Jan. 15, 2020

    NDR has been exceptionally helpful, friendly and courteous in helping me establish a consolidated payment in a short amount of time to help me regain my financial freedom. Matthew and Chantelle have exceeded all expectations and have answered all questions that I have had. I highly recommend NDR to anyone suffering hardships and that need relief from the endless phone calls from creditors! Oh, and did I mention they have a legal team there to assist as well! Definitely an answer to my prayers. Thank you NDR!!

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    Staff

    Reviewed Jan. 15, 2020

    It was a pleasure speaking with all client services. This process was made easy to understand. It was a positive experience to do business and we feel secure in our decision to work with National Debt Relief. Thank you for your time and help.

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    Staff

    Reviewed Jan. 15, 2020

    I just got into this program but I must say so far they have done a great job answering questions and following me through the process and making sure I understand what it is all about. I look forward to a Debt Free Life!

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    Helped us through the process and answered any concerns or questions that we had. Reginald was our contact, who was courteous, knowledgeable and easy to speak with. We would recommend National Debt Relief to anyone suffering from over burdening debt and constant calls from creditors.

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    Customer ServiceMaintenanceStaffTimeliness

    Reviewed Jan. 15, 2020

    I was attended to with much professionalism. Associate had time to break down and explain every details to me and guided me in regards to the best steps to take in enrolling. I had my welcome call the next day and was also treated with much professionalism.

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    Staff

    Reviewed Jan. 15, 2020

    While this was a difficult matter for me to admit and submit to your agents were so very thoughtful and sensitive in the process that it made the effort much easier. I am grateful to be enrolled and look forward to completing the program successfully with your assistance. Thank you for all your help.

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    Staff

    Reviewed Jan. 15, 2020

    Everyone was not only helpful, but extremely patient with me. I was involved with several people and they all were pleasant, and respectful. At this point, I would recommend this company to anyone who needs financial help. They answered every question without hesitation and simplified the whole program. Thank you.

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    CoverageStaff

    Reviewed Jan. 15, 2020

    Very professional and thorough service covering all details of the debt settlement program I signed up for. All questions asked and answered to my satisfaction. Trusting that this program will work for me and my situation. Dedicated resources appear to be inline with services offered.

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2020

    They were so easy to to talk to and was great helping me. Thank you. Can’t wait to get back on my feet. Thanks for making this process a lot easier. I couldn’t say enough good things about the costumer service.

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    Staff

    Reviewed Jan. 15, 2020

    I'm lost for words. Only thing can say so for right now the staff you have there are great. That make easy working with them staff. Get right to the point asking you "do have any question". After they explain everything to you step by step.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2020

    I came in unsure about jumping into credit debt help but Clyde made it easy for me go through with it. Everything that he stated was professional. He answered all my questions. Customer service was excellent and knowledge of service was grade A. Thanks, Clyde!

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    Reviewed Jan. 14, 2020

    Everything was straightforward and describe with great detail and clarity. I thought this process was going to be long and confusing but it was the complete opposite. I wish I would of knew about this program sooner. I look forward to being debt-free.

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    Coverage

    Reviewed Jan. 14, 2020

    Experience was GREAT. After discussing my options and having this company represent me a HUGE weight was lifted off my shoulders. They covered all the bases with me which led me to not even have a one single question about the process.

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    CoverageStaff

    Reviewed Jan. 14, 2020

    Everyone that we spoke with was very knowledgeable and willing to help. They covered the program thoroughly and made sure we understood it. Did not mind recapping and answering our questions. We certainly hope that this is the beginning of a new chapter in our lives as we move towards being debt-free.

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    Staff

    Reviewed Jan. 14, 2020

    The team members were very professional and informative. It has been a pleasurable experience thus far. The welcome process was simple and the portal is user-friendly. I asked plenty of questions and there was no problem answering. I look forward to completing the program and getting a fresh start.

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    Staff

    Reviewed Jan. 14, 2020

    They was very professional, kind and informational. They went over all the I information and made sure I understood every statement, and answered all my questions I asked. They made me feel confident. They let me know they the would do everything they could to see my goal in the future... I thank you for your kindness and understanding.

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    Staff

    Reviewed Jan. 14, 2020

    I am impressed with the care I was given. I felt heard, understood and I worked hard to make sure I understood the process and the program. I appreciate the care and working with me and helping me become debt-free. Keep up the great work. Thank you again.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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