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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 120 Reviews 23435 - 23635
    Verified purchase

    Reviewed May 30, 2019

    I’m not real satisfied with National Debt Relief. They're taking out more than I thought. I’ve talked with some of the creditors and they said I could do the same thing without service and not pay 20, 25% or whatever I’m paying National Debt Relief. Another example is I was thrown into this bank for five or six months. The minute National Debt Relief aligns with one creditor, they take out their fee and leave me hanging with the other creditors to ruin my credit for another four or five months until the bank account builds up. I was under the impression that they would fork some money over or that all the creditors would be acknowledged within a six to eight-month period, although nothing was in writing. I entered the program in December and they kinda hinted that all the creditors would be resolved or we’d have agreement within that period but it’s not the case.

    I ran into some extra money and I threw $5,000 into the pot. It immediately disappeared. I thought it would go to resolving one of the creditors. They took out their fees with that money immediately and paid themselves. They don’t tell me directly that they will not negotiate with creditors until my pot of money is filled up so that they can pay them. So, I don’t know why they have to take out their fees then.

    We have agreements with 40% of the creditors. They just keep saying, “We’re in negotiation, we’re in negotiation.” I’m disappointed at this point, and I’m trapped ‘cause I don’t have any money. I owe all these creditors, and I’m stuck with this payment so I just gotta kinda sit and eat it. I’ve been sitting here almost on a daily basis thinking whether I wanna drop out and try to negotiate with my creditor by myself instead of paying $30,000, $40,000 at the end of all this to National Debt Relief.

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    National Debt Relief
    Response from National Debt Relief
    Hello Randall,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 30, 2019

    I had concerns about the total amount of debt I had and my credit score. I’ve been shopping around for years and I tried so many different methods. I went through loan sharks, the LendingTree, and all these other advertisements and debt consolidation. National Debt Relief was the one that helped me out the most. They understood what I was going through. We came up with a plan and they came up with a fair price that I can afford each month.

    My rep was very helpful. He took all my information. I gave him my personal information and he was able to bring up all my debt. We came up with a good fair number that’s reasonable to pay off each of my creditors. It was an excellent service. If I had any questions, I always called right away. The wait time was short so I wasn’t waiting forever. I had all my questions, any issues and confusions answered in a proper and professional manner. So far, so good. I have no complaints. My credit score is fluctuating but that's something out of their hands.

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    Verified purchase
    StaffProcess

    Reviewed May 29, 2019

    Been looking for ways to clear my surrounding debts so I may have peace of mind. Happy to finally found great and generous associates to assist me during the process. Thank you so much for the assistance. Very much needed!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 29, 2019

    I had a good experience with the person who signed me up, Ariana ** ( my only suggestion to her is that she stop repeating the phrase "no problem" during the call). Otherwise she was very good. The person who did my welcome call was almost unintelligible. She may have been tired, but I had a hard time understanding her. She sounded garbled. I appreciate the service they both gave. Just please advise them to stop repeating the phrase "no problem". Seems to be quite a habit with the Millennial's. :) Thank you for helping me. Exa **

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    Verified purchase

    Reviewed May 29, 2019

    I want to thank Lisa for all her help in getting me started on my road to being debt free. As a victim of identity theft this has been an extremely difficult time. Lisa made this journey worry free and has given me the hope that I can be free of this debt in a short amount of time.

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    Verified purchase
    StaffProcess

    Reviewed May 29, 2019

    Very professional, accurate, well descriptive and detail oriented. Representative was well mannered and polite. It was a pleasure to talk to him. The process was quick, easy to follow with the representative and counselor. I made a good choice with National Debt Relief. Thanks for your assistance.

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    Verified purchase
    StaffProcessTransparency

    Reviewed May 29, 2019

    Great job. Everything went well and was explained in detail and the program seems fair to me. Only thing I would recommend is... Well nothing at all it. Seems like you guys got it all figured out. I just hope all this goes through. I am about to shred these credit cards!!! Now get me out of debt!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 29, 2019

    The staff were easy to talk to and had answers to my questions. I didn't feel judged or made to feel anything negative. All phone calls were positive outcomes. The first person I spoke with went out of his way to call me after my work hours.

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    Verified purchase
    StaffTransparency

    Reviewed May 29, 2019

    Everyone I talked to was very nice and helpful. They made sure to read out everything and made everything clear to me. I have been struggling for a very long time and no one wanted to help me, but NDR seems like it's going to be the thing that will help me finally.

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    Verified purchase
    Staff

    Reviewed May 29, 2019

    All the people I spoke with were professional and courteous. I appreciate their professionalism. And I have high hopes for the help I am receiving. Fingers crossed! Drew was great at answering my questions and the whole team was encouraging.

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    Verified purchase
    Staff

    Reviewed May 29, 2019

    I am very impressed thus far at how efficient the NDR team is. Lashonda and all the persons I spoke with were polite and were a great help in understanding my needs. They all did a great job and I appreciate it so much. Looking forward to the debt free journey with NDR.

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    Verified purchase
    Staff

    Reviewed May 29, 2019

    Very friendly and accurate. Would recommend to a friend and easy to talk with concerning my account and are also quick with answering any questions that I might have had. Emails make it really nice to work with as well.

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    Verified purchase
    StaffProcessTransparency

    Reviewed May 29, 2019

    A mean was very good at explaining the program. Very patient with me. I was very pleased with the process. Didn't quite understand the legal part. The lady that did the welcome part could have explained a little more. All in I was happy with the process.

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    Verified purchase
    Staff

    Reviewed May 29, 2019

    A huge weight has been lifted of my shoulders to know that there is a solution out there & that this amazing company is behind me. Both gentlemen that I spoke with were extremely helpful. Adam made it feel like I was talking to a friend.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed May 29, 2019

    I have had nice rapport with the customer service on welcome call and introduction to National Debt Relief. It can be scary going through debt reformation and they have helped to explain the process. Thank you for the good customer service.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed May 29, 2019

    Serge was very friendly and make the process very easy. The welcome call was very pleasant as well. They explained everything to a T and made sure I understood all the avenues of the program... Did not feel pressured at all.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 29, 2019

    Nick was great in setting me up initially. Really grateful for the knowledge that he and his coworker had from every interaction. Nick was great in setting me up initially. Really grateful for the knowledge that he and his coworker had from every interaction. Thank you for putting my mind at ease while I get out of debt. Thank you! And also, thank you for having everything be quick and painless. From signing docs, to communication, etc. you guys have done a great job at making this transition and process seamless and easy.

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    Verified purchase
    StaffTransparency

    Reviewed May 29, 2019

    With the two individuals (Shomari and Brandy) I couldn't have been more pleased with how they explained everything, step by step. It's nice to know that if you need help, you have a great place to go for help. They treat you with utmost respect and would recommend National Debt Relief to everyone who is in need of help.

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    National Debt Relief
    Response from National Debt Relief

    Emmanuel, thank you for taking the time to leave a review today. We'll make sure to let our agents know you appreciated their efforts!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 29, 2019

    I had a lot of changes in my life. I got married and got a house so, added expenses meant I needed to clean up some other stuff. I remember seeing National Debt Relief’s advertisement on television. Then after an internet search, they got high marks with the Better Business Bureau and everything. So, they seemed to be the logical choice to go with. Plus, everything seemed to point that they were honest and helpful.

    NDR got me into the four-year program where they collect money over the course of the time and during that time, lawyers and negotiators talk to the creditors. They set up settlements and then, they pull from the money that I’ve been paying them. They've been put into account and then they pay it out to the creditors. When I enrolled, it was just a couple of phone calls and some paperwork that had to be signed and sent back. Within a week, I was ready to go. It has not been a quite a year yet that I’ve been with them but we’ve already had a few creditors who made deals.

    I was impressed with the negotiator’s willingness to work and explain things to me. Sometimes, when you do stuff like this, they just kinda talk over your head and you end up agreeing just to get them to stop but he did a good job of making sure that I understood what he was saying and talking about it before anything was done. I felt very comfortable working with him and NDR helped to deal with all of it. I liked that they took the time to explain that my credit score is gonna take a hit but after the four years, they’re gonna help me build it back up. A lot of other companies don’t even explain that to you. Plus, they gave me the helpful packet, that when creditors call us, I would say, “Here’s the number you need to call for the one dealing with it.” I get the occasional email saying that I owe this much but I don't get the annoying phone calls anymore.

    Working with NDR has been very positive so far. I had to call them because I had some unexpected expenses come up and they were easy to work with. They told me that they could cut my payment down for that month or even skip the month, if needed. While I was on the cellphone with them, I told them that I left cellphone companies because they did me wrong but if somebody works with me, I’m very quick to brag on them and encourage people to use them, and that NDR is one of the companies that I would encourage people to use.

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    National Debt Relief
    Response from National Debt Relief

    Leo, thanks for taking the time to share your experience with us; it sounds like it was a pretty smooth enrollment. It's still early in the program so we recommend getting as familiar with the program as possible. Ask all the questions you can. Our team is more than happy to help out however we can.

    Verified purchase
    Customer ServiceTransparency

    Reviewed May 29, 2019

    Good customer service, very detailed and very thorough, took the time to explain the whole process. Hoping for a prompt resolution within the next couple of years. We will see how everything goes!!! So far I can't say enough good things about National Debt Relief. They have given me hope.

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    Verified purchase
    Staff

    Reviewed May 29, 2019

    Keith and Nancy both helped me through the initial setup process and words can’t describe how elated I felt when going through it with them. They are experts in what they do and also very wonderful in how they can make you feel calm and reassured during such torrid times. Thank you sincerely to both Keith and Nancy as well as National Debt Relief!

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    Verified purchase
    Customer Service

    Reviewed May 29, 2019

    Will have to wait and really review after payments start. But over the phone service has been very easy. Just a little time consuming but there is also a lot to be done so I understand. Hopefully everything will work out well.

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    Verified purchase
    PriceStaff

    Reviewed May 29, 2019

    NDR has been very helpful so far! Both people from the company I have spoken with so far have been kind, courteous, and knowledgeable about their company and about debt forgiveness. They genuinely seem to want to help me with my debt. My current debt is over $18000, and my previous monthly payments to cover everything were over $600. Since I recently lost my job, that's basically impossible. NDR has given me the option to pay $374 a month instead, for 39 months, and be done with my debt at that point because they don't want interest! All of their fees are included in the payments as well, unlike most credit cards.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 29, 2019

    I was so nervous to call and use the service, but the gentleman that took my call was very kind and helpful, answered all my questions and made me feel comfortable with my issues. It's so amazing how much better I feel knowing that I have help dealing with my creditors and that it will end in a few years instead of 30.

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    Verified purchase
    Process

    Reviewed May 29, 2019

    Positive experience, polite salespeople. They made it easy to enter the program and made it easy to understand how the program work. They described everything in detail and did not leave anything out.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 29, 2019

    Could not really hear/understand the woman that called the second time. Felt like I was constantly asking “what” because she talked too fast and it all mushed together. Other than that the experience was great. Oscar who helped me in the beginning was absolutely amazing with explaining everything thoroughly.

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    Verified purchase
    StaffProcess

    Reviewed May 29, 2019

    Patient, professional, and kind. The entire process seemed to easy to complete as well as easy to understand. A very big relief to know that there was a solution to help regain my financial stability. Both people I worked with were extremely nice.

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    Verified purchase
    StaffTransparency

    Reviewed May 29, 2019

    Loudjine helped me and she was AWESOME! Thoroughly explained everything to me! I really appreciate her care and attention to my needs!! I would recommend National Debt Relief to anyone who needs their help! I look forward to starting this process and getting back control of my financial future.

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    Verified purchase
    Staff

    Reviewed May 29, 2019

    My experience with everyone at National Debt Relief was awesome. Alexandria ** explained the process very well so I could understand everything easily. She was professional but at the same time she made me feel almost like a friend. Alexandria made me very comfortable and confident. Jamie at the Welcome Center also did a great job of explaining everything over again. She also was professional and helpful. Definitely a great experience with NDR so far.

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    Verified purchase
    Staff

    Reviewed May 29, 2019

    Just starting this experience.. Don't really know what to expect, but so far it has been a good start... People that I have talked with so far have been very professional and polite... Hopefully this goes as planned and I'm debt free in shorter than planned.

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    National Debt Relief
    Response from National Debt Relief
    Hi Anthony,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed May 29, 2019

    Fantastic to deal with. Extremely professional and very easy to deal with. She is an excellent representative for your company. Give her a raise. Very good asset for your company. Easy to deal with and I would definitely recommend her to all of my friends who need this type of service.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed May 29, 2019

    I heard your commercial on the radio.. I called and got a live person which surprised me cause normally you have to leave a message and wait days for a call back... The person I got was very helpful to me and made me feel very comfortable with this process.. I am glad I called and looking forward to a new beginning.. Thank you National Debt Relief.

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    Verified purchase
    StaffProcess

    Reviewed May 29, 2019

    My experience so far has been great. Everyone has been friendly and helpful. All my questions were answered and I feel very comfortable with the process. All documents were received quickly and easy to sign and return. I look forward to getting out of debt!!

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    Verified purchase
    Customer Service

    Reviewed May 29, 2019

    National Debt Relief had the best reviews. And I got in contact with them to get my debt paid off. I called them. I left a voicemail, my name and number. They called me back and asked me some questions and went through my living situation, my income, what had happened that led me to need to settle my debt, and the total amount. I’m still working on the program. I'm in a three-year program and they just finalized and settled the last one, so it will be done here very soon. NDR's customer service was always really good. NDR has gotten me to the point where I got my debts all squared away. I already have recommended them to somebody.

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    Verified purchase
    StaffProcess

    Reviewed May 28, 2019

    Was good and prompt about everything and very easy to apply. The team was polite, and helped me every step of the way. I really like this program and the fact I will have some relief sooner than expected. Would recommended to my friends.

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    Verified purchase
    Customer ServiceProcess

    Reviewed May 28, 2019

    Darnel ** was fantastic. Answered all my questions and gave me the peace of mind in knowing this program was the right fit for me! The followup welcome call was easy to follow along with and confirmed my feelings!!

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    Verified purchase
    Staff

    Reviewed May 28, 2019

    The experience was very tiring, but everyone involved were very kind and patient with my wife and me. We had many questions, but they were all answered in a very professional and kind manner. There were some personal issues, but your staff was fantastic.

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    Verified purchase
    StaffProcess

    Reviewed May 28, 2019

    Very helpful, and made me feel very comfortable with what was expected of me. Very happy I chose NDR for help. The process is very easy to follow. They work with you step by step through the whole process. Looking forward to working with them to resolve my credit problems.

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    Verified purchase
    Customer Service

    Reviewed May 28, 2019

    Thank you for having the best customer service in helping me with my debt consolidation. Josh was great in walking me thru the paperwork. Everyone was patient with me even though the email had to be sent two times because I messed it up.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 28, 2019

    Everyone I have spoken with has been kind and professional.. From the first nervous call I made until the 24 hour call. I felt down about the situation we were in but they talk you through everything and make you feel like you're not the only one with debt problems...

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    National Debt Relief
    Response from National Debt Relief

    It has been our pleasure working with you to reach your goals, Billy. We understand all too well how uncertain the first steps can be. Rest assured, we'll be here to answer any questions and attend to any concerns you have. Thank you for leaving a review today.

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed May 28, 2019

    Terence was very helpful and informative and took time to help me and answer all my questions. He also explained everything about the program and made me feel welcome after I got accepted. I liked him for taking time to help me.

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    Verified purchase

    Reviewed May 28, 2019

    Good job explaining what is going on and helping me get out of debt fast with paying off my creditors in a timely fashion. Trying to negotiate interest rate down and come up with a good agreement to get things work out.

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    Verified purchase

    Reviewed May 28, 2019

    It’s was scary but Shomari and Joshua put me at ease and make me understand. Cannot wait to start the program. The fact I can contact them any time it reassure me. It’s going to be a long journey but I know it’s going to be fine with all their help. Thank you again.

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    Verified purchase
    StaffProcess

    Reviewed May 28, 2019

    Everyone I spoke to was very kind and very helpful, made the process understandable and easy. I look forward to working with the staff and eventually being Debt free. I would definitely recumbent NDR to friends and family. Excellent service.

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    Verified purchase
    StaffProcess

    Reviewed May 28, 2019

    Reps were knowledgable and able to support. The process was a step by step review of the program, and detailed discussion on coverage. I was able to clearly identify if NDR was the right agency for me in no time.

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    Verified purchase
    StaffTransparency

    Reviewed May 28, 2019

    My experience has been very professional and helpful. Those I have talked with took time to explain everything I needed. I was asked to ask anything I did not understand. This is my first time seeking this sort of help.

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    Verified purchase

    Reviewed May 28, 2019

    Using National Debt Relief for the second time. The first time helped me so much, decided to use them again instead of filing bankruptcy. I am confident they will be able to help me resolve my new debt my ex husband got me into again.

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    Verified purchase
    Staff

    Reviewed May 28, 2019

    I am working with my agent Jason, I have never been in debt before so all of this has me nervous in the process of everything. But Mr. ** was thorough in explaining everything in terms for my own understanding. So far I feel comfortable working with this company and having their help through everything.

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    Verified purchase
    StaffTransparency

    Reviewed May 28, 2019

    Very friendly staffs, they explained to me what I need to know, very courteous and helpful. They were able to guide me every step all the way. They answered most of my questions and concerns. I will recommend National Debt Relief to my friends and family if they need it.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 28, 2019

    I am very happy about my experience with National Debt Relief. Everything was explained to me in a way I could understand and the consultants on the phone were very friendly and helpful. I am very pleased with my choice and can not wait to become debt free.

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    Verified purchase
    ProcessTransparency

    Reviewed May 28, 2019

    Having to make the decision to take yourself out of debt and choosing the right method to accomplish this has been very difficult. After exhausting my resources to do this on my own, I realized that I had to go with the option that was least favorable, debt settlement. Jay ** and Deanna ** have been wonderful with helping/walking me through the process. They have explained everything to me and made this a positive experience, instead of making me feel horrible about the choice that I had to make. Thank you so much!

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    Verified purchase
    Staff

    Reviewed May 28, 2019

    Both Tatiana ** and my welcome advisor did a great job explaining everything to me. Tatiana was very patient with me. She answered all my questions and concerns. She reassured me on all of my questions and made me feel comfortable with my decision.

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    National Debt Relief
    Response from National Debt Relief

    Welcome to the program, Patricia. We'll make sure to recognize the agent who helped you to enroll. Please come to us with any additional questions or concerns you may have.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 28, 2019

    No complaints about service, everyone I have been in contact with has been really helpful and nice. Leaving voicemails when I am unable to answer is very nice also. I called yesterday (Memorial Day), and heard the you have called outside of business hours automation although it was not. If there are holiday hours, would be nice to have some kinds of heads up but I didn't really mind too much waiting another day.

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    Verified purchase
    StaffProcess

    Reviewed May 28, 2019

    NDR provided outstanding service. I was able to have an account created rather quickly. Staff members were very understanding of my situation. I'd like to single out Eva, who was very helpful and timely responded to me so that I could get the process started quickly.

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    Verified purchase
    StaffProcess

    Reviewed May 28, 2019

    Very helpful throughout the entire process! All questions were answered and I felt very comfortable speaking with them. Everyone that I spoke with was very knowledgeable and helpful and put me at ease. The entire process from beginning to end was easy. I feel confident that this was the best decision for me and my family.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 28, 2019

    Mr. Kirk ** was the first representative that I spoke with. He was friendly, helpful and thoroughly answered all my questions and concerns. Mr. Ronald ** reviewed my application and again provided excellent customer service. This is not a situation I am proud of and I so appreciate the compassionate attitudes of both these gentlemen. I am feeling very hopeful of the future. Thank you NDR!

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    Verified purchase
    Staff

    Reviewed May 28, 2019

    After contacting NDR and speaking to staff I automatically felt reassured that my issues would be resolved. Their expertise and guidance was phenomenal. They helped me understand that what I was going through is normal and it has a solution. I’m confident this issue will resolve soon.

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    Verified purchase
    StaffProcess

    Reviewed May 28, 2019

    Kate ** has been exceptional in assisting us throughout this process of eliminating our debt! She has been most helpful in answering all of our questions. We're looking forward to what National Debt Relief has to offer! Thank you for considering our opinion!

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    Verified purchase
    Staff

    Reviewed May 28, 2019

    Sign up process - I never in my life expected to need to do something like this. I am 66 and have never had a repayment problem, ever. But if I have to do it, and I do, your people made it about as easy as I think it could be made. Thanks.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed May 28, 2019

    When speaking initially to Greg. I was nervous because I understand the repercussions of this type of program, but he was able to ease my mind and assure me that NDR will take care of everything. The Welcome call helped to answer any additional questions I had as well.

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    Verified purchase
    ProcessTransparency

    Reviewed May 28, 2019

    We have just started the process, so far everything has been explained to us in a respectful manner. We have been treated very professionally, looking forward to get out of this debt! We will post updates later as the time goes by and we actually start paying off some of this debt.

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    Verified purchase
    Staff

    Reviewed May 28, 2019

    Service agents were extremely patient with us and our lack of time avaliability. We were able to work through all of the paperwork even though we have unbelivably hectic schedules. I'm quite thankful that everyone that assisted us was so thoughtful and understanding.

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    National Debt Relief
    Response from National Debt Relief

    Scott, thanks for taking the time to share your experience. We want to ensure your time here goes as smoothly as possible. This means that our agents will try to be as flexible as they can to work with your schedule. Please let us know if there's anything else we can do for you.

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed May 28, 2019

    They were very nice people, also very informative people. Answered my questions very well and were such a great help. Very flexible with my work schedule when making phone calls, and made everything fast and easy for me. Didn't require too much, and explained the process well.

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    Verified purchase
    StaffProcess

    Reviewed May 28, 2019

    They were very professional, helpful, informative and pleasant. Instead of being left with no options with regards to a loan for debt consolidation, I was routed to the National Debt Relief program. They did not give up until I was placed where I could receive the help I needed. I would definitely recommend the NDR program to others.

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    Verified purchase
    Staff

    Reviewed May 28, 2019

    National Debt Relief was one of the top rated companies online. They always try to help you and keep you engaged with them. I like how the portal was set up and it was pretty easy to use. It's a pretty stressful situation dealing with the enrollment process, but it was pretty simple to do.

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    Verified purchase

    Reviewed May 28, 2019

    I was trying to satisfy my credit card debt. National Debt Relief took over from another consolidated debt company and broke the payments down so I could pay off my debt in a reasonable time. They did a fine job with the payment plan setup. They drew out a payment and I accepted it. I’m paying the monthly payment to pay down my debt. In two to three years, I’m gonna be debt-free. At this point, I’m a year in. It's pretty simple.

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    StaffTransparency

    Reviewed May 28, 2019

    A friend told me that National Debt Relief was pretty good. I used their service a couple of times and though they've been okay, I didn’t see any drastic changes in my credit. Enrolling was a lot of money and I am paying $560 per month all in one bill. It feels a bit too much and I wish that the payments were a bit smaller. Though the professionalism of their negotiators was good, their process was a lot of runarounds. They explained to me they're not really responsible for boosting my credit. They're just taking care of my debts and even though I take care of my debt, I’m still gonna have charge-offs on it. NDR sends out letters to creditors but I could still be charged off. I was taking care of a whole bunch of debt on time but then when I went to go get an apartment last year, my report was saying that I wasn’t paying some of my bills on time. NDR was supposed to accumulate everything in one bill and make sure I’m paying on time.

    On the other hand, I’ve been using Lexington Law Firm, and they’ve been helping me out tremendously. They’ve been removing charge-offs for me and eliminating debt for me. NDR has been okay and I'm taking care of some debts through them, but I didn’t see my credit going up as much. With Lexington Law, I saw results within a couple of months.

    I was spending thousands of dollars with NDR but I didn't see any results. I’d rather give the money to Lexington Law that’s actually helping me a lot quicker. I pay them every now and then when I can, but they don't say I need to pay certain things now. They never enforce that with me because that’s not how their contract runs. Last year, my credit was close to 400 but now, it has shot up to 600 because I've been with Lexington Law. NDR has been trying its best to help me but I'm gonna stop giving them my money and talk to the creditors by myself.

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    Response from National Debt Relief
    Hello Isaiah,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    Reviewed May 27, 2019

    My experience with NDR was very uplifting. Stephen was so very patient with me and explained things in detail. I didn't know an Organization like this existed! I am so glad I signed up. It took a big burden off my shoulders. I can now breathe and start saving money again instead of hundreds of dollars going to interest and the debt never going down.

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    Staff

    Reviewed May 27, 2019

    I overspent and things were getting a little too tight with doctors and this, that, and the other, so I had to do something with my bills. I looked National Debt Relief up on the internet and it had the triple A thing at the bottom. And it was listed, so it seemed like it was a good reputable place. The enrollment process was easy. So far, we're just now getting started with knocking the bills down. My negotiator is very nice to talk to and very easy to get along with. He is very friendly. I felt at ease talking to him.

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    Reviewed May 27, 2019

    National Debt Relief was a referral and I'm almost halfway through the program. The credit score has to go down before they can do anything but they would be a good choice for anyone asking about them. I only had one bout of negativity with them. Initially, they ended up giving me the main agreement with my debt. I misplaced the email so I had to reach out with them several months later and I wanted a copy of it. You couldn't go online and get the copy. You had to request it and it took them about three weeks to get me the copy. They sent it in a goofy format of emailing, and then I had to reach out to them.

    They should have that agreement online available in your account, seeing how you have an account with them. Their rationale was that they wanna keep my privacy. Well, everything else is out there, so why shouldn't my contract or agreement be out there as well. But other than that, the service has been okay. I've called a couple of times for certain questions and things and I got a response fairly quickly. When they send out an offer or a negotiation that we'll settle with the creditor, that's usually through email and you just click on if you're gonna accept or not.

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    Response from National Debt Relief
    Hi Danine,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

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    Reviewed May 26, 2019

    National Debt Relief provided us with great information and clearly explained our options. You made sure we understood how the program works. You listened to our problems and provided solutions that will help us be free. We feel confident that you will help us become debt free.

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    Customer ServiceStaffProcess

    Reviewed May 26, 2019

    I wanted to do some consolidation and gather credit card debt. I researched and National Debt Relief was ranked number one on the Better Business Bureau. Everything about my experience with them has been going great. The enrollment process was very easy and very seamless. But I would change the communication to the customer. There's very few communication with the customer. Other than that, our negotiator was very nice, kind, and very knowledgeable about the process. If I emailed National Debt, they were responsive and timely. And also, they were very accommodating when the payments could be due. So far, so good. I'm looking forward to being debt-free.

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    Reviewed May 26, 2019

    I had a lot of debt accruing, and I was getting late and overdraft fees and my interest rates. My minimums were too low for me to keep up. So, I was forced to try and find some kinda settlement. Through an internet search, National Debt Relief stood out over some of the other companies. They offered me debt consolidation and the enrollment process wasn’t too complicated on my end. The people I talked to had all the information of the debts that I had that were outstanding and that were on my credit report. They’re also pretty helpful. They could just pull up the debts that I needed to settle. And when I had some minor issues, like a couple of months ago when I paid a lesser amount, they made an agreement where I could pay more monthly for the next six months.

    The payment plan with NDR was around what I was paying month-to-month before the creditors started giving me really high minimum payments that I couldn’t afford. It’s just maybe a little bit more, so it’s not too inconvenient and my debts are a little less. I’ve gotten three of the five debts outta the way. And I’ve gotten one major debt outta the way, too. So, it's a positive experience with them. I’m in the process of my final two debts. I have an agreement already and I've made my first payment last month.

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    Customer ServiceStaffProcess

    Reviewed May 26, 2019

    I had a lot of my bills piling up then I lost a job. I was really far behind so I needed something to help. I was looking online, got a hold of National Debt Relief and read into it. It sounded good so I reached out. They talked to me about debt consolidation. The lady who first got me signed up was fantastic and every time I talked to anybody, they were kind. They were understanding and they most definitely helped me out a couple of times. They helped budget the payment plan out to make sure that I was paying what I could. I've been doing the program for almost a year and it's been a lot better than I started. Working with National Debt Relief mostly definitely made bills a lot easier and not having to worry about debt collectors that kept calling me.

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    Reviewed May 25, 2019

    Was very pleased with Justin! He was beyond helpful and really is taking a large weight off of us. We will forever be grateful for him. Everything was explained and discussed and he made things move along very smoothly. I did not think things would end up so well. Can't wait to get our life back without credit debt.

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    Reviewed May 25, 2019

    Everyone was so nice! Lorraine worked around my schedule and did as much through email as possible since it was hard for me to talk on the phone during work. So thankful for the kindness and help!!!! It was appreciated!

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    Reviewed May 25, 2019

    I am very satisfied for the service I received. I would definitely recommend to a friend. Chris ** explained everything where it was very easy to understand. He was great! The welcome call was great also. I don't remember her name but she was awesome as well!

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    Staff

    Reviewed May 25, 2019

    I am so happy to have found National Debt Relief. I am just starting this journey but love it so far. They helped me so much, answered any questions I had. Once again I am so happy to have found them.

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    Reviewed May 25, 2019

    I was recommended this service by a family member. I'm sure glad they did! I had a pile of debt that I was only making minimum monthly payments on, that would've taken me decades to pay off. I highly recommend NDR!!

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    Reviewed May 25, 2019

    I'm really glad with the help of National Debt. They were helpful explaining what had to go on in order to get out of debt and lower it and also helped me to fill out the forms. I feel so relief that I am getting out of debt soon.

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    StaffProcessTransparency

    Reviewed May 25, 2019

    The gentleman from NDR was very helpful and explained everything really well. He seemed very knowledgeable and friendly. We went with them and now, they're negotiating lower pay-offs for us. Our rep made sure that our payment plan is something we can afford every month. Also, NDR's reps have been very prompt to get back if we've had any questions. I've forwarded them the information I received from a couple of creditors and they've been really good at making sure everything is taken care of. Thus far, we've had two of our bills settled and paid. Even with NDR's fees, we still end up paying a lot less than we would have. The program has taken a load off our shoulders.

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    Reviewed May 25, 2019

    National Debt Relief was the first company that I looked up and they charged the least amount but that ended up being incorrect. Still, I went with them. Their enrollment process was nice and easy, and then in a matter of 45 minutes on the phone, I was all set. The only thing I didn’t like was their fee and how much they charged. They set me up with a very reasonable payment plan, it's just that their fee is what I’m mostly paying for rather than my actual debt.

    I am about a year and a half from being fully debt-free, and though I haven’t seen my credit score improve dramatically since I worked with them, I have had less of my debt collectors call me so that’s a good thing. Everything just gets done in the background, and then I get a call if anything is settled. Also, NDR's customer service has been absolutely great. My questions and concerns are addressed really well. Plus, I’m never on hold for too long.

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    ProcessTransparency

    Reviewed May 24, 2019

    Everyone I spoke to from NDR took the time and effort to fully explain all aspects of the program and the implications it will have on me. I was left completely informed on what to expect during the term of this program and didn't have any doubts. NDR cared that everything was entirely transparent to me and I was left very satisfied.

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    Reviewed May 24, 2019

    Very easy and quick experience! I have been struggling for a few years to find a solution to my debt and finally I found debt relief. They were quick to help and now a huge burden has been lifted off my shoulders.

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    Reviewed May 24, 2019

    When I called today, the rep on the phone was so helpful and informative putting me instantly at ease with the process. I received a call back from the Welcome Team to make sure that I had no other questions.

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    Reviewed May 24, 2019

    I was skeptic at first, but the people were very helpful and answered my questions right away. Everything was explained very clearly and made you feel very secured. I would definitely recommend National Debt Relief to my friends in need. Thank you very much!!

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    Reviewed May 24, 2019

    I was really stressing and I decided to do my homework and saw that NDR was rated number one in the industry. I decided it was time for me to call due to my excessive amount of credit card debt. I was able to pay all of the minimum amounts barely. I called and spoke with Kyle ** was went through the entire program explaining in great detail what NDR would do for me. He answered all of my questions and the process went very smoothly. Kyle was very professional. I know I am in good hands.

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    Reviewed May 24, 2019

    All questions were answered before I even thought of them. All the questions I did have were answered with much detail and never under minded my questions as dumb questions. Would recommend to anyone I knew that would need this service.

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    StaffProcess

    Reviewed May 24, 2019

    I HIGHLY recommend this organization. Cass and Katlyn were so pleasant, thorough and patient. I thought this was going to a difficult and stressful process, but it was quite the opposite. This process was so easy and stress-free. I am extremely happy I chose to use this organization! I feel like a huge weight has been lifted and I can move forward. THANK YOU, NDR!!

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    Reviewed May 24, 2019

    I am very happy with the experience I received with person who I spoke to on the welcome call. She was very polite and kind to me. Even though she was not feeling well she still managed to treat me with kindness and caring tone.

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    Reviewed May 24, 2019

    National Debt Relief is awesome. I was struggling with my credit cards payments and they helped me out big time. They also make sure to take good care of you and have great customer service. I definitely recommend National Debt Relief!!

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    Staff

    Reviewed May 24, 2019

    Everyone was very reassuring and understanding of my situation and focused on a solution for me. All of my questions/concerns were answered in clearly. Nick and Vanessa were quick to help and I'm hoping the good reviews continue throughout my experience with the company.

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    Reviewed May 24, 2019

    I struggled with this decision. Everyone that I spoke with helped me to understand the process and helped make my decision easier. From the initial call to the Welcome call. They were even understanding of delays due to a personal crisis at home when I was expecting the Welcome call. Thank you!

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    Reviewed May 24, 2019

    I spoke w/ Victor ** initially and he was very informative and helpful and walked me through every step of this process so I would have a good understanding of how this program works. My welcome call was with Wayne ** and too was very helpful and informative. Thank you.

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    Reviewed May 24, 2019

    I spoke with Gary **. He made sure I understood everything and stayed with me until I was able to sign documents. I spoke with Isis with the welcome team and was concerned that it was a scam call. She had me call back. It made me feel comfortable with speaking with next representative who understood and answered all my questions!

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    StaffProcess

    Reviewed May 24, 2019

    My consultant was David **. I had a great experience signing up with him. He was thorough and knowledgeable. He answered all my questions patiently and made me feel very comfortable with the company and the process. This was very stressful for me as I have never been in a position where I needed financial help. He was calming and made me feel like I was making the right choice coming to this service and company. It really helped me to feel better.

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    Reviewed May 24, 2019

    Very friendly and understanding staff whom were always pleasant and never negative or demeaning on phone towards me. Thoroughly explained all items needed and entailed and the process with which the program follows. A helpful network, website and easy to use.

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    Reviewed May 24, 2019

    Yves and Sharon are very friendly and professional. They're nice to talk to and make sure you understand everything and very compassionate with my situation. They make sure you are accommodated the whole time they in the phone with you.

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    Reviewed May 24, 2019

    All people that I have had contact with have been very helpful and polite. I would highly recommend this service to anyone in need. I am hopeful that all future dealings are just as pleasant. Dina was very pleasant. Thank you.

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    StaffProcess

    Reviewed May 24, 2019

    For the past two days, I have spoken to a few members of the program in which they were very knowledgeable, courteous, patience explaining in details, for how the program works and what is expected on all parties involved. Thank You.

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    Reviewed May 24, 2019

    The process was flawless. All who I engaged with at National Debt Relief were professional and courteous. I was impressed by each individual I spoke to. They are a team that works together to help! Highly Recommended to anyone in need of debt relief assistance!

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    Process

    Reviewed May 24, 2019

    So far the mountain of information presented to me by Jeremy and subsequently by Keith was delivered with patience and thoroughness. I had a lot of questions and both gentlemen were very good at giving me the information I needed to begin this process. It is a frightening road to go down, but they have alleviated some of my fears. Here hoping it all goes smoothly!

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    StaffProcess

    Reviewed May 24, 2019

    Being in debt is so stressful but the reps at National Debt Relief are so friendly and patient that it eases ones mind and makes this process so much easier. I was hesitant on contacting NDR but I really want to get out of the financial headache I'm currently in. I would definitely recommend your services to anyone in the same situation as mine.

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    Reviewed May 24, 2019

    My experience was very informative and helpful. I would like to that the operators that helped me with my issue. I am very thankful that there is a program out there to help me and my family. Again awesome first experience.

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    Reviewed May 24, 2019

    My experience with National Debt Relief, Tiara ** and everyone who has helped me with my account has been fantastic. They are professional and personable and extremely helpful. They made me feel more comfortable with my decision to use National Debt Relief and to help me with my debt. I will recommend them to everyone.

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    StaffTransparency

    Reviewed May 24, 2019

    Drew listened to me and instead of judging me for my misfortunes he helped me. He was very kind and explained everything in great detail. Forever grateful for him and his patience in getting me set up to live better.

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    Reviewed May 24, 2019

    Other than "Thank You" all I can add is " Keep up the good work Mr. Jeremy **" Will recommend to any of my friends in need. Very professional, and understanding to my fears. I was relieved I was not being scammed.

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    Reviewed May 24, 2019

    I called to check up on my account and per usually I had a very polite and courteous representative who went above and beyond to get me the answer I was looking for. I have been in this program for a year and a half and I have never once had a bad experience with any of your team. Thank you for always putting the customer first!

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    Process

    Reviewed May 24, 2019

    Everyone at National Debt Relief has been extremely helpful in explaining the process and how this will impact me and how it will help in the long-run. I would recommend to anyone who is struggling to get out of debt.

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    Reviewed May 24, 2019

    It was easy and was explained in detail so I could understand everything. The lady was nice and had patience with me because it was hard for me to understand. I was pleased at how easy it was to do. If I didn’t understand anything it was explained again. Thank you for your help.

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    Staff

    Reviewed May 24, 2019

    It was a good thing, I'm saving a lot of money and help me in becoming debt free. The people I spoke with were very helpful and worked very hard to put me in a better situation. I would like to thank them very much for their help.

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    Staff

    Reviewed May 24, 2019

    Everyone I've spoken with has been extremely kind and understanding. Thoroughly explains and always asks if they can help with anything else or any other questions. It's nice to have someone be kind to you when you're in a really rough position.

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    Process

    Reviewed May 24, 2019

    I was helped fast and am happy to be getting out of debt. Camilla and Daniel were very helpful in getting me to fully understand the process and all documents I was signing. I am looking forward to a positive debt relief program and getting my life back on track.

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    Staff

    Reviewed May 24, 2019

    Caly ** was very knowledgeable and helpful. She answered my questions honestly and really put my fears at ease. She understands where people are when they are having to ask for help in such a difficult time in their life. Thank you!

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    StaffProcess

    Reviewed May 24, 2019

    They made it easy to sign up and get started. The reps were knew their material, were informative, and not at all judgy. It is not an easy process, but they were patient and understanding when it took me a minute to get my stuff together.

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    Customer ServiceStaffProcess

    Reviewed May 24, 2019

    I have began this journey to become debt free. Everyone has helped me out tremendously. I appreciate all their hard work and when I have questions they are only a phone call away. They have been very helpful helping understand this process.

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    PriceTransparency

    Reviewed May 24, 2019

    We tried another company, and we weren’t pleased with them. The enrollment process with National Debt Relief was fairly easy and it got started in about two months. Right now, I’m probably a third of the way through. The negotiators were reasonable but we were concerned that they set us up on a plan and then, as the plan materialized, they negotiated their information for us. They came back with us with a lump sum settlement, which in some cases, was a lot more than we could afford all at one time. They didn’t set up the initial way that we talked about per month. So, when they would agree with something or we would try to agree with something, we would need payments to set it up so we could pay that, rather than pay it all at one lump sum, because we didn’t have that. Also, NDR was not very clear with the cost of anything.

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    Customer ServiceProcessTransparency

    Reviewed May 24, 2019

    I sought for assistance from NDR because of credit card debt. When I went online and started doing research, I saw their reviews online seemed really promising. I called them and I talked with someone a few times. They brought up my reports and it was an efficient process. It happened fast. They got me up and started really quickly. My first payment was made and there have already been two creditors that they made deals with that had been paid off, so the customer service aspect of it was great. I can go on to their homepage and it shows what has been resolved and what they’re working on. I’m just surprised with some of the fees that I’m being charged. I don’t think that the fees were explained to me. I also noticed that there was a double payment taken out of my account and one of them actually caused it to go into a negative balance, and I got a $38 overdraft charge for it.

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    Reviewed May 23, 2019

    Lydia was Wonderful. She explained the process very clearly. I am glad we finally decided to seek help. National Debt Relief has eased our minds... and our wallets. I never dreamed it getting our finances in order would have been this easy. We are so thankful to have NDR on our side!

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    Reviewed May 23, 2019

    Unbelievably positive experience with all aspects of signing up with this program. Everyone was very knowledgeable and pleasant to work with. If you have serious debt issues this program could be your life saver. Highly recommended. The process was explained in detail and they have what they call the Success Team that will support you through the entire process.

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    StaffProcess

    Reviewed May 23, 2019

    They were very informative and helpful in all aspects of the process. There professionalism and knowledge in guiding me through the program was top notch. I feel confident and secure in working with this company. They have a great support system that lets you know I am not alone in my decision to make things better.

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    Staff

    Reviewed May 23, 2019

    Nice, informative and helpful staff. They made sure all my questions were answered and then some. Very respectful at all times. Always kept in contact to ensure that I had everything I needed to guarantee my success in becoming debt free.

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    Reviewed May 23, 2019

    They helped me understand how to manage my debt and provide a great service if you are overwhelmed by your debt. Attorney service is included if needed and they are reasonable with the fees charged. I would recommend this company for debt management!

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    Staff

    Reviewed May 23, 2019

    My experience was very good. It was easy and very informative. They were very knowledgeable and helpful. I would recommend National Debt Relief to anyone that needs help resolving their debt. Thank you so much for helping me get my debt under control and helping me save money.

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    Transparency

    Reviewed May 23, 2019

    Josh and Camille made things so very easy for me. I had been debating for quite some time about my options... Josh made things quite clear. There was no other way for me to get out of debt than with National Debt Relief. Thank you!

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    StaffProcess

    Reviewed May 23, 2019

    I couldn't believe how helpful and how quick this was. Everyone should do this that can. I was very impressed with both Bill and Ed and how they handled my accounts and getting me started in the program. I should have done this sooner.

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    Reviewed May 23, 2019

    Taylor was awesome, he could answer any questions I had. He also was very patience even though it was close to closing time. Then there was Edward, awesome as well. He went above and beyond to make sure I understood every paragraph of the contract.

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    StaffTransparency

    Reviewed May 23, 2019

    Both agents were awesome, the way they explained to me everything left no question at all. I'm already feeling better after just talking to agents. Can't wait till my program starts, I don't think there is any other option than NDR around here to help people out. Thank you very much again.

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    Reviewed May 23, 2019

    The staff was great to work with in this situation and look forward to working with them in the future. Kathyrn ** and the Client Success Team are great. They were able to explain everything about the process so that I can be successful.

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    Reviewed May 23, 2019

    I can officially say that I am so happy working with this company. I was literally drowning in debt and I am grateful for there assistance! I am looking forward to completing the program or hopefully finish early! HIGHLY RECOMMEND.

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    Reviewed May 23, 2019

    It has been great so far... Everyone one has been very helpful and answers all questions.. Hope it helps the way they sell it on the phone.. Everything is gone over very thoroughly and explained for you to understand. They always answer when you call and it’s not a challenge to reach a live person!!

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    Reviewed May 23, 2019

    Alton was very helpful throughout the whole process. Not only was he professional and helpful he also answered all of my questions with complete accuracy. I am very satisfied with the customer service I received and could not ask for a better representative. I am very grateful and look forward to settling my debt with this company! Thank you.

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    Reviewed May 23, 2019

    They answered all my questions and provide me all the information about. We review the contract with me and correct some information. They really explained how this program works. They don’t give you any pressure. They really are great with the contract.

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    Reviewed May 23, 2019

    Both initial enrollment and welcome call were informative and both representative showed that they cared about my situation and wanted to help. They made sure that I understood the program by answering all questions and concerns that I would have had and were welcoming and understanding. There wasn't any pressure but rather, there to help more than anything else.

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    StaffProcess

    Reviewed May 23, 2019

    I am pleased with the experience I had with the two representatives I dealt with. They made me feel comfortable with the decision to proceed. I look forward to getting out of debt sooner. I would recommend this program to others.

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    StaffProcess

    Reviewed May 23, 2019

    Both Jim and Edmund were very helpful, very caring, and very personable people. They never rushed me and allowed me to ask questions, which they answered promptly. They both made sure that I understood everything. Dealing with cancer is tough but this process was made easy because of their understanding nature. Thank you!

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    Reviewed May 23, 2019

    I can say that the person that helped me was James **. He was very informative, helpful, patient. He made sure that all my questions were answered, made sure that everything was there for me to see. He left nothing out I feel like he helped calm my nerves about this whole process. Gave me the ample time I needed to really think it thru. He was a pure joy to speak with. I would definitely recommend anyone to ask for him to help them thru this process.

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    Staff

    Reviewed May 23, 2019

    Very pleasant experience. The agent was very helpful and nice to work with. This seem to me like a much better solution to my debt problems than bankruptcy. I was considering bankruptcy but after talking with your agent I am happy I chose this route of debt relief.

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    Reviewed May 23, 2019

    As soon as I made the call to NDR, I felt some relief. After talking to one of their advisers, my situation and how they could help me became clearer to understand. The whole process was relatively quick and easy, especially with the tools provided. I am so happy I made the decision to call NDR!

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    Staff

    Reviewed May 23, 2019

    They were very knowledgeable of the company and great speak with. I’m excited work with your team. To become debt free and financially independent. They made the application process an ease to go through. All questions were and answered quickly.

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    StaffProcess

    Reviewed May 23, 2019

    My experience signing up and being informed regarding this process was great. The representatives I spoke with made sure all my questions were answered and that I understood the program. I would recommend this to anyone looking for help with their debt.

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    StaffProcessTransparency

    Reviewed May 23, 2019

    Everyone who helped me with National Debt Relief has been amazing! They have all been very helpful and informative. They walked me through the whole process and made me feel really comfortable about what’s to come! Matthew helped me get enrolled and has been such an amazing help!

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    Customer Service

    Reviewed May 23, 2019

    Just got my welcome call and I must say between her and the Darnell I had a great experience. Can't wait to get debt free to where my wife and I can get back on track and don't have to struggle anymore.

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    Staff

    Reviewed May 23, 2019

    Everyone was very nice and informative. They all answered any question I might of had and made me feel comfortable with my decision on choosing to becoming debt free this way. Thank you all in helping me. Have a great day?

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    Staff

    Reviewed May 23, 2019

    I was so far in debt I didn't know what to do. Then I went online and found NDR. They were so understanding, not judging me at all. The help they offered was just what I needed. I feel like I got my life back with the help they offered me.

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    StaffTransparency

    Reviewed May 23, 2019

    Walked me through everything and was very helpful. Everyone was very friendly during a time of hardship. I would recommend this program to anyone in need of help with debt. I hope the entire process of the program was as easy as the beginning of the process.

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    National Debt Relief
    Response from National Debt Relief

    Thanks for leaving a review today, Heather. The process is a simple one, but it's only as easy as you make it. If you stay committed, you can be successful. Our team is more than happy to help you address any challenges you may have so don't hesitate to reach out.

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    Customer ServiceStaff

    Reviewed May 23, 2019

    When I called, NDR was pretty helpful and we got the information. I signed up for five years for a fixed amount of money. They gave me a number, like how much I was gonna pay compared to how much I owed. Most of the debt is settled and I have less than a year to go. But I told them that I didn’t know that my credit was gonna suffer so much. It plummeted. Other than that, I haven’t had any problems with their customer service. They’re really helpful. Anytime that a card is settled, they’d call me and make sure that I’d know.

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    Customer ServiceTransparency

    Reviewed May 23, 2019

    Everything went fine, went through the whole process on the phone and they were able to find all of my debts to have a better understand where do I stand. I was approved less an hour later with the program and looking forward to clear my debt.

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    PriceStaff

    Reviewed May 23, 2019

    The people are persistent in calling to the point of harassing. But it gets the job done. I spoke to Daryll ** for the initial info gathering session. I received voice messages from Wayne **, Monica **, and Kim ** before being able to get back with the Welcome team. Then spoke to Gavery ** for the Welcome portion. Both Daryll and Gavery were very nice and helpful with my questions. Am astonished to see the fee of nearly $8,000 to save me $10,000. As explained to me this fee will cover all late charges, interest, lawyer insurance, bank fees for the savings account. 21% Wow! If only you could negotiate drastically lower interest rates, without having to incur late and more interest charges, etc.

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    Customer ServiceStaff

    Reviewed May 23, 2019

    The agent was very knowledgeable and was always ready to answers any of our questions and always returned our phone call back in a timely manner and they always told me to call them if I had any issues with creditors calling me.

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    Staff

    Reviewed May 23, 2019

    Did a fantastic job. Thorough and helpful all the way through. I would recommend National Debt Relief for anyone who is struggling to make ends meet financially. Isaac was particularly helpful. Thank you for everything, National Debt Relief. You made it easy.

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    Staff

    Reviewed May 23, 2019

    Jay was very kind and compassionate. He went through all the details and answered all my question patiently. He was honest and professional. Edwin was also very professional and answered all my questions. I appreciated his patience and understanding information.

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    Staff

    Reviewed May 23, 2019

    It's difficult to be the person who has to admit that you've made too many mistakes and are in over your head. That's where we found ourselves, though, and there was little end in sight. Thanks to National Debt Relief, I can see the end of that tunnel. It's scary at first but the crew and NDR will walk you through it every step of the way. Don't wait until you have absolutely no other alternative to accept that you need help. NDR will guide you in the right direction and try to help out as quickly as they can!

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    National Debt Relief
    Response from National Debt Relief

    It takes strength and a certain level of awareness to recognize when you need a helping hand. It means a lot that you trusted us to be the ones to extend that hand. We're sure your advice will encourage others who may be in the same situation. Thank you for taking the time to share your story and please let us know if there's anything we can do for you.

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    StaffTransparency

    Reviewed May 23, 2019

    I was very satisfied. Representative was very clear in explaining the whole process and also compassionate about the situation. Very professional. Also very helpful in answering all my questions. I would recommend this program to anyone who is in my position.

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    Process

    Reviewed May 23, 2019

    My sign up was easy. They lead me step by step through the process. I understood everything and ready to get out of debt and start a new path to no more debt. So far good. Ready to start and get things going.

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    National Debt Relief
    Response from National Debt Relief

    Juan, this is good to hear. Even though you understood the process, we still advise asking questions and learning all you can about the program. This will increase your chances of success in the program. Please contact Client Success if you need any help.

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    StaffProcess

    Reviewed May 22, 2019

    The representative that helped me to set up my account was exceptional and very informative. I really appreciate the welcome center representative as well. They both made the experience very comfortable I will recommend this debt program to all my friends and family that experience a hardship in their life. Thank You.

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    Staff

    Reviewed May 22, 2019

    I just have a few clarifications with the individual I spoke with. Aside from that I'm satisfied with the overall service I have received. It has been a pleasure speaking with both representatives of the National Debt Relief program; my questions were answered and their tone of voice made me feel unjudged and felt I was doing the right thing for my financial security in the future.

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    Process

    Reviewed May 22, 2019

    My experience with National Debt Relief was amazing. I experienced a great level of patience with Jeremy **. I was able to be informed about all that the program has to offer me to be relieved of all debt. I will be referring customers as I most along in the program.

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    Customer ServiceStaffProcess

    Reviewed May 22, 2019

    This is the second time that I have enrolled in this program and have had wonderful experiences both times. It was also very successful. Both representatives I dealt with this time were very personable and knowledgeable. I definitely received great customer service from them both!

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    Customer ServiceProcess

    Reviewed May 22, 2019

    Teenesha has given us a massive sigh of relief, this program is what we needed to get a our young family back on track. With the amount of calls we were receiving it was extremely overwhelming and are looking forward to graduating from the program

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    StaffProcess

    Reviewed May 22, 2019

    I had a great experience talking with Jeremy **. He was very professional and patient. He was very thorough when explaining the process and what I should expect from the program. I will definitely be referring others to the program. Thank you!

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    Customer ServiceStaff

    Reviewed May 22, 2019

    I spoke with one of your associates, Naya, two days ago and she was so helpful and professional. Yesterday for my welcome call, I spoke with Tiara, and she was just as helpful and professional. I would like to thank them for their assistance.

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    Staff

    Reviewed May 22, 2019

    Everyone was so great, friendly and helpful. I am so grateful that they were able to help me in debt consolidation. Everyone went above and beyond to assist me in how to move forward and were completely thorough. Thank you again.

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    National Debt Relief
    Response from National Debt Relief

    It's been our pleasure guiding you through the enrollment process, Nichole. Make sure you follow up with Client Success if you have any questions. We recommend calling in periodically for updates and to familiarize yourself with how everything works. Welcome to the National Debt Relief family!

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    StaffProcessTransparency

    Reviewed May 22, 2019

    Everyone did their job and explained everything very well. They were very nice and understanding about everything. I would recommend this process to people in need, because I feel a lot lighter knowing I may be done paying off my debt sooner.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for the recommendation, Megan. We're glad to hear that being in the program has helped bring relief to your situation. Don't hesitate to reach out with any questions or concerns.

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    Customer ServiceStaffTransparency

    Reviewed May 22, 2019

    Clinton ** was my advisor, who was extremely helpful with everything leading up to and including enrollment. He explained everything so I could understand it, and made me feel confident that I could get back on track. I spoke with Ed for my welcome call, who was fantastic. He made me laugh and again made a difficult situation bearable. He was very clear and thorough in explaining things in terms I could understand, and he had great jokes to keep me laughing. I don't feel helpless anymore now that I'm in this program. I have confidence that I will be okay. Thank you so much.

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    Reviewed May 22, 2019

    Phenomenal. Everything was quick and painless! Excited to see the light at the end of the tunnel, whereas before I did not know what I was going to do or how I would manage my debt. NDR came in perfect timing!

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    National Debt Relief
    Response from National Debt Relief

    Glad to hear the process worked out so seamlessly for you, Eryk! Please reach out any time you need some guidance or you're not sure what the next step will be. Our team is always happy to help.

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    Customer ServiceTransparency

    Reviewed May 22, 2019

    The gentleman was very clear and specific as to what I should expect to see, and what steps to take in accordance going forward. Provided with professional service and clear communication line and made time to answer any of my questions at any point during the call.

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    Staff

    Reviewed May 22, 2019

    The 2 people that I spoke with were very informative and appeared to be very knowledgeable. Neither hesitated in answering any question that I had. Additionally, they were very encouraging when I was not sure if it was the right thing to do.

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    Customer ServiceStaff

    Reviewed May 22, 2019

    Over the last few days speaking with Tatiana and getting all of my accounts in order has been a breeze. The man I spoke with over the phone to Finalize my Welcome into the NDR program was great as well! Thank you. I am looking forward to fixing this mess I’ve gotten myself in.

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    Staff

    Reviewed May 22, 2019

    I enrolled in the debt relief program. This is the first time I ever had to use a service like this. I chose National Debt Relief, and I’m glad I did. They went over the several options that would fit for me, very informative and really helped me with my financial situation. I highly recommend.

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    StaffTransparency

    Reviewed May 22, 2019

    The reps were very helpful, informative and caring. They explained each step with great knowledge. Both reps were very polite and professional not to mention I’m now paying all my debt with less than I was paying for just one creditor account so I’m saving a great amount of money. Now I’m just waiting to be debt free. ☺️

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    StaffProcess

    Reviewed May 22, 2019

    After reviewing the online reviews and looking at various form of ways to resolved my credit cards debt I've decided to make the call to NDR. I feel a lot better after talking to the team and I looking forward to a great outcome. As the days go by I am beginning to feel more and more confident with the program.

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    StaffTransparency

    Reviewed May 22, 2019

    As a new client to National Debt Relief, I appreciate the fact that everyone is so kind and friendly. They continually ask you if you have any questions, as they want to ensure you fully understand what you are signing up for in working with National Debt Relief. They are extremely transparent. You are provided a client website, where you can see the progress of your debt as it is resolved. Thank you, National Debt Relief, for allowing me to work with you. I am looking forward to a wonderful journey of becoming debt free.

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    StaffTransparency

    Reviewed May 22, 2019

    Jason was very informative and helpful when explaining how your company worked. He has kept me in the loop with everything. Yameria was also very informative and helpful. They both are great. They both gave me options and explained everything and how much your company could help me in my goal to get out of debt.

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    Customer ServiceStaffTransparency

    Reviewed May 22, 2019

    When I received a message to call back for the "Welcome Call" I could not understand the person leaving the message, nor the number. I had to review my calls received, and guessed that the caller was from Nat. Debt Relief. I would advise in future that the person calling have clear diction, and slower speech. I found both Gilbert and Edwin to be very helpful, although, understandably, Edwin was going through his material rather quickly. He would stop at my request, however, and was very professional about it.

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    Customer ServiceStaff

    Reviewed May 22, 2019

    I was backed up against the wall not knowing what to do. My credit people didn't understand or want to help. Had to change my phone number to stop all the harassment. Then I didn't want to file bankruptcy then I seen your commercial. I called and your company was a blessing. Thank you all for helping when no one else would.

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    Reviewed May 22, 2019

    I was pleased with the help and attitudes of both Josh and Nancy. It made the transition easy and help put my mind at ease. This is a big and scary step and they made it easy. I look forward to this program giving me some peace of mind. It's been a difficult and I look forward to getting my life back on track. Thanks again everybody.

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    StaffTransparency

    Reviewed May 22, 2019

    The associate was well mannered and professional and knowledgeable. Also they explained everything exact into the point. Any questions I had they answered quickly and effectively. The associate went over everything in detail. I look forward to working with them again should I need any help.

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    Customer ServiceStaffTransparency

    Reviewed May 22, 2019

    The response to my debt issues was addressed with care and respect and met my needs to solve this credit cards problem. The customer service personnel Olivia ** presented herself most professionally and answered my questions with transparency, expressed care to my stress and helping me along in the process of how debt consolidation works. The welcome team personnel gave me encouragement and also reduced my anxiety as well and informed me of all resources available.

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    Customer ServiceStaffProcess

    Reviewed May 22, 2019

    Every question my husband and I had was answered promptly. Josh was very helpful in getting us started with the program. Our welcome call associate was also very thorough and made sure we understood our rights and what would happen from now on in the program. I would highly recommend National Debt Relief to anyone looking to help them get out of debt.

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    StaffProcessTransparency

    Reviewed May 22, 2019

    Every person I have spoken with at NDR has been very courteous and knowledgeable. I feel a sense of relief already knowing I am working with qualified professionals! The process is very easy, and they have walked me through every step. I am looking forward to being debt-free!

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    National Debt Relief
    Response from National Debt Relief

    Welcome to the program, Janet. Don't hesitate to reach out if you have any questions or concerns. Our team is always happy to help.

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    Customer ServiceTransparency

    Reviewed May 22, 2019

    Excellent customer service and explanation of terms and conditions of the program from start to finish. Everything was explained and all questions answered. I look forward to the ongoing process and National Debt Relief's help with my situation. Thank you.

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    Customer ServicePriceStaff

    Reviewed May 22, 2019

    I liked the structure that NDR had - and what they were doing, and how they would get things done. I pay them monthly and they have a list of all of my debtors. And from there, they negotiate with my debtors and tell me how much it will take, or how much to become debt-free. They gave me a price to pay per month, and it was fair. I didn’t have to try to talk to my debtors and try to negotiate with them. They can often be mean, and things can get ugly. So I felt like NDR took a load off of me having to deal with that.

    We’ve got settled with a couple of small debts. But I have a larger one who refuses to call NDR. The amount is getting bigger and bigger because they refuse to call. They call me. I tell them to call NDR, and they don’t wanna do it. So I do have one that is going to be a problem. With the smaller ones, we’re doing fine with those. The person that I worked with was very helpful in terms of what I needed to do and what information that he needed from me. We kept in contact. The first month was pretty crucial to find out what you need, and then finding documents, and getting different things together. He was pretty helpful with that. And then they have another team that comes and checks in. They have a website where you can see what’s going on and where your money is going, and how much money is actually there. It’s helpful for me the way things are structured. I get emails every now and then when something has been taken care of. So I’m happy.

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    Reviewed May 21, 2019

    Marc was awesome explaining everything to me even though he wasn’t able to contact me on my cell (my Cell’s fault not his). I understand I am going to take a hit on my credit but this seems like the best and easiest way to stay accountable to get back to a place where I am not stressing about creditors constantly calling. I didn’t mean to fall behind but when I did I found it impossible to get caught back up. I look forward to seeing this process and program work.

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    StaffProcess

    Reviewed May 21, 2019

    Jaspal was very patient as he went over materials with me in detail. He patiently answered all of my questions answered. Jaspal understood that this was a big step for me treated me with respect and professionalism. I am a little scared about this process, but I feel better knowing that people like Jaspal work for National Debt Relief.

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    Customer ServiceStaff

    Reviewed May 21, 2019

    Both reps were very knowledgable, professional and patient. Adam could use some conversation skills as he simply kept reading from a script when I asked a question. The second rep was more personable and answered questions with no script and it was a much smoother conversation. I understand Adam had more to say but it was frustrating at times to try and talk around him.

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    Staff

    Reviewed May 21, 2019

    I was very nervous about calling and not knowing what to ask. The lady I spoke with was very helpful and told me everything I needed to know. Great experience so far and I can't wait to see what my future holds.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 21, 2019

    Very professional and courteous staff. A pleasure to deal with and very helpful. Communication has been great so far. Brian and Nancy were very pleasant to deal with. Explanation of the program was very well understood. Email communication were very clear and professional.

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    Process

    Reviewed May 21, 2019

    National Debt Relief was very easy to work with and set up getting our debt resolved. We tried looking into other avenues but were unsuccessful. Jonathan ** was very easy to work with and made the starting process very easy.

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    StaffProcessTransparency

    Reviewed May 21, 2019

    The people I spoke with took care to explain everything carefully and accurately. They were also patient with me. I appreciate all that they do. Going through this process was frightening but they helped me to understand what was happening.

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    Staff

    Reviewed May 21, 2019

    They were very friendly and genuine. They were not pushy in any way. I feel very comfortable using this company. I cannot wait to be out of debt. With the help of National Debt Relief, I finally have that chance.

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    Process

    Reviewed May 21, 2019

    Thank You all very much. I do appreciate the time that was taken to fill me in on the whole process. I sincerely hope that this venture will be a complete Success. I have been struggling for more than ten years trying to get out of or at least keep up with my bills paying them on time. Thank you again National Debt Relief.

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    Staff

    Reviewed May 21, 2019

    I was treated in a professional manner, yet not made to feel as if I were being negatively judged for needing financial assistance. My questions were answered to my satisfaction and I am looking forward to a fresh start with my finances in the near future.

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    StaffTransparency

    Reviewed May 21, 2019

    I like all was explained clearly, they answered any questions that I had. Their personality was awesome and I felt they really cared. The program is going to help save and also take a big load off my shoulders. I'm 60 yrs old, never thought I would have to do this but I'm grateful that there is a company and good people that work at this company that are willing to help. Thank you all very much...

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    Customer Service

    Reviewed May 21, 2019

    Your lawyers have earned their keep looking and covering all the littlest loopholes. Now tell them to condense and simplify all this legalese onto understandable English. Your welcome call of 20 minutes turned into an hour.. As did the initial call and walk thru. Now l have page after page of gibberish I'll never reme or understand. I didn't appreciate it and your reps sound like they're tired of it too. The faster you get them off the phone and on to another customer call the more they and you will increase your incomes. God it's almost like financing a car... Now, order shorter scripts & contracts in everyday conversive english. I DON'T care how high & mighty they think they are, they need to get off their JD butts, and get real...

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    StaffProcessTransparency

    Reviewed May 21, 2019

    When I contacted NDR I was at the end of my rope having been unexpectedly terminated from my job due to lack of work. I had exhausted all other options to resolve my debt situation and your counselors were attentive to my needs and walked me through the process making sure I understood every step of the way. Their professionalism was outstanding.

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    Customer ServiceStaff

    Reviewed May 21, 2019

    My representatives have been awesome. Well spoken & easy to follow over the phone. Great job y’all! Excited to work with you all/the National Debt Relief on resolving my debt and becoming financially secure in the very near future.

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    Customer ServiceStaffTransparency

    Reviewed May 21, 2019

    It was super easy to sign up. They explained everything to me and any questions I had they were super helpful. Would definitely recommend to some friends if they need it. I received a call back when they said, I didn't feel judge at all for my situation and they very helpful with the whole process.

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    Customer ServiceStaffTransparency

    Reviewed May 21, 2019

    My credit score is very low and I cannot pay all my credit card. I heard National Debt Relief's number on the radio and I called them. They were easy to get a hold of. The agent I spoke to was very helpful and very easy to understand. Every time I called, I could get straight to a person. She explained things to me over and over again. They empathized and said that they understood about the debt seasoning, and now I am relieved. She laid everything out - how much I owe, what I was potentially going to pay, and my monthly payment to them. She also told me how they were getting paid. Everything was right out in the open and it was clear that it was going to be the fastest route to getting out of debt. It was very quick and easy to apply and get approved. They really work with your monthly income and give you an amount you can handle. I would definitely recommend this company to anyone who is looking to resolve their debt in a timely fashion. So far my experience has been great. Up to this point, I have been treated with respect and diligence and everything has been explained clearly to me.

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    Customer ServiceStaffTransparency

    Reviewed May 21, 2019

    My representative was very efficient and helpful to answer all my questions and explain the intricacies of the program. I can't wait to get relief from my debt and proceed through life debt free and have the freedom to use cash to do the things I want to do.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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