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National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews

    Our review standards

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    • We require contact information to verify reviews come from real customers.
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    Page 119 Reviews 17475 - 17625
    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    Unfortunately, I have found myself in an extremely mortifying situation, and have been crushed by credit debt. The Crystal and Amanda at NDR have been so amazing and informative. I finally feel like I can breathe. They have set up a plan that is manageable and reasonable. Thank you for all that you do.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    I was very satisfied with the service I received. Everyone was so nice and assured me that I was doing the right thing to help me get back on track. I felt ashamed to have to settle to begin with. But they made me feel like everything was ok.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    My whole experience has been a bit unnerving. I wasn't sure if this was the best thing to do, but after speaking to both representative has ensure me that I may be able to get out of debt completely within the 42 months. They seem knowledgeable and they were willing to answer and help me with all my questions.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    I was very pleased with the way your reps were so understanding. This is a sign that your company will do their best for me in this time of need. This will give myself more cash flow to better my finances and to learn from this situation.

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    Verified purchase
    StaffBilling

    Reviewed Jan. 28, 2020

    Very positive. She was clear professional and patient with me which I appreciated. She carefully explained the process, the consequences, gave me a number that I can use in case I have any questions and a number that I can give the people that come in from the credit cards. She also explained that they could give me legal advice if I should need it about this case and to send any documents into the office that I received that are pertinent to this case.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Jan. 28, 2020

    James ** was phenomenal and very professional. Additionally, he was non-judgmental of my situation, and that made my experience GREAT! However, though there was immediate disclosure of the negative impacts this will have on my credit score, it wasn't until very late in the call that I put two-and-two together and realized the negative impact would come from not making my monthly payments. When asked, James did confirm this was the case, which was good, however, I think this would be something that is mentioned at the beginning when describing how the process works.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    I was very happy with Joshua and the young lady whom I also talked to -- everything was explained to me in terms I could understand. I asked a few questions on things I needed explained further and all my questions were answered. I was completely satisfied with my experience at National Debt Relief.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    So far my experience has been good. I would have to see how this unfolds before I would recommend you to friends or family. I want to believe that this is real and I am on my way to being debt free because I have finally realized that I am in trouble and need help. It was so easy to get in this situation, my credit was at one time great but instead of paying off my cards I kept paying a small amount toward the balance. And here I am. I would like to thank you for your patience and understanding and help in this matter.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    Mark ** was very helpful to me and made me feel very welcome to the Debt Relief Family! He made me to make my decision easier and feel better about taking care of my debt! I would definitely recommend this to a friend.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    Very patient, kind and persistently so--makes you feel good about something not so good--that you don't get down and depressed. Thank you guys for who you are and what you're doing--keep up the good work! I would have liked a little more clarification right away about creditors like Elan trying to reclaim our house possibly, but finally figured it out.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    I needed something to help me get out of debt and I research many different services. NDR came in at the top and after talking to them and starting my process, I can see why people choose them. They have helped every step of the way.

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    Verified purchase

    Reviewed Jan. 28, 2020

    I wanted to thank you for this opportunity to become free of my debts and breathe a lot better. Thank god to put National Debt free in my way so I can finally start all over and do better in life. Once again thank you so much.

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    Verified purchase
    PriceRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Jan. 28, 2020

    Efficient and thorough. Honest and very helpful! The representative was very kind, sympathetic and professional. It was a pleasure doing business with this company and a great deal of stress was lifted off my shoulders, now that I have an affordable plan to pay back my debt after experiencing a horrible hardship.

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    Verified purchase

    Reviewed Jan. 28, 2020

    The service I experienced with both Ezekiel and Jabier exceptional. Both gentlemen made sure I understood what the program entails and my responsibilities, as well as what I stand to gain at the end of the program. I am hoping for, and looking forward to a successful outcome of the program.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 28, 2020

    Everyone is knowledgeable and transparent with the info. I am hopeful that I can relief my debt before it becomes an issue that I cannot control. The team at National Debt helped me feel like there is a way out!!

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    Verified purchase
    Customer ServiceContract & TermsCoverageSales & MarketingPricePunctuality & SpeedOnline & AppMaintenanceStaffBilling

    Reviewed Jan. 28, 2020

    They were great for the first couple years, but about the time I was right on the brink of paid off, my settlement amount suddenly started climbing, they even dropped the ball halfway through a particular settlement and let it default without ever contacting me. I didn't find out about this until months later when I called in because they were drawing money from my bank account even after I had passed the "Total payoff amount" that they had quoted me in writing earlier that same year.

    When I called in, I was first accused of making it all up by the first representative, who assured me that "They have to log any written estimates, so if there had been one she'd see it, and there isn't." It was the second representative that informed me that the first one was an idiot, and she did see the letter with the total, and that she also saw where I had thousands tied up in a settlement offer that partway through ran out of funds, and instead of contacting me for additional funds, which I had, they just let it default part way through without ever contacting me, "Sorry for the screw up." They then continued drafting money from my bank account to the point that they were paying themselves their "processing fees" on the botched account before they ever even resolved their screw up.

    The icing on the cake, it took them a month to call me back about all of this, and all the while they are taking chunks of money out of my account and applying it to their processing fees not my debts, and when they do finally call me back, they tell me that they got it sorted out, but it will cost me an additional $600 for their prior mistake...

    I'm currently $219 in deposits past what they said, in writing, would be my estimated amount to finish settling my final accounts and complete the program, and from what they are showing me they still want thousands more, and from what the website is showing, of the $960 that I've paid in in the past two months, they've applied every single penny to "advanced payment" of their handling fees for an account that they screwed up last fall and still haven't resolved, and are wanting to resolve at $600 higher than the original amount they screwed up on, and they want me to pay it. They may not be a total scam, but to call them shady and crooked would not be inaccurate. They also will fail to mention that there are multiple card companies that refuse to work with them, that they will settle for the original amount or even more, and then charge you large fees for doing so.

    Save yourself the money, suck it up, call your card companies and settle it yourself, they'll play ball, and while cumulatively you may not be quite as successful as these guys, once you take the exorbitant fees into consideration, you'll come out ahead, and you won't have to worry about some random idiot screwing up your account and then NDR shamelessly asking you to pay them to fix it.

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    Verified purchase
    Contract & TermsStaff

    Reviewed Jan. 28, 2020

    Gilbert ** was my Agent and so helpful! He made me feel comfortable and explained everything. He went through each process and listed debt that I have, it was easy to understand the agreement and my responsibilities. I’m excited to have a 3-year plan to get out of debt!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    All staff were professional and courteous with information and phone calls. They were helpful in answering questions and providing me with information to move forward and get my debt resolved. I feel confident moving forward with the program and think that they will do the best for my situation.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    I have been trying to get out of debt for a while after some hardships and no matter how hard I try I have been unable to stabilize myself. This is a great program to help with this. And to top it off they are extremely nice on the phone.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Jan. 28, 2020

    My experience with my welcome call was very interesting. My service rep was very patient with me. She made clear all the necessary information about the National Debt Relief. Although I didn’t have too many questions she exercised patience and was very understanding of my situation and concerns. I am VERY PLEASE so far with the program and I definitely look forward to working with National Debt Relief. Thank you so much for your help!

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    Verified purchase
    StaffHonesty & Transparency

    Reviewed Jan. 28, 2020

    Your team spoke in simple terms that was easy to understand. That is very important as entering into this type of credit relief program can be frightening. I feel like I will be successful with NDR on my side. Honest and upfront expectations is also key in preparing for what will be a difficult situation in the beginning. But with NDR's legal support it will be manageable and in the end, being debt-free will be real freedom.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    Everyone I talked to was amazing!! So helpful and nice, especially Izacc! I am amazed at how easy the process was and again how helpful everyone was. They explained everything very thoroughly and in laments terms. Great experience and I've already recommended you all to others! Thank you!

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    My experience was with the people at National Debt Relief was very positive. Everyone were both professional and courteous. They explained the program to me and I'm very satisfied and relieved I made the decision to move forward. Twenty four months is a little time to achieve a big goal. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    I just started working with National Debt Relief, but so far I have been pleased. They have been polite and precise on all communications and have not bombarded me with phone calls. I like the way they have offered to help me in many different ways and I like having a "Client Portal" where I can keep track of my process and also upload documents through.

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    Verified purchase
    StaffRates

    Reviewed Jan. 28, 2020

    Very helpful. Answers all questions with ease. Easy to understand to move forward in my debt relief. I’m in a lot of debt but this program seems like the right fit for me. In less than 4 years, I’ll be rid of all of this debt vs 30+ years doing it myself with tons of interest. Thanks for all you do!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 28, 2020

    When I spoke with Steve on Friday evening, the process sounded too good to be true and I should have pulled the plug then. After the 45 minute 'welcome call' with Natalie (which infuriated several co-workers and patients. Natalie REFUSED to finish the call later. There are too many questions, I am concerned about being hounded by creditors, lawyers, and perhaps even going to court. I want to CANCEL and handle this on my own!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    Thank you to Owen **. He was kind, thorough, and patient. He was very knowledgeable and a skilled in his position as a Debt Specialist. I really appreciated his help. I’m sorry I didn’t write down the name of the person with the welcome call. She was very thorough also. She was patient with me when I couldn’t find the web address I was trying to save. She continued to assist me until I finally understood. She was very kind and helpful.

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    National Debt Relief
    Response from National Debt Relief

    Mary, thank you for your review this morning. We're so glad to have you as one of our clients. We look forward to working with you to reach your goal of getting out of debt. Please contact us if you have any questions or need to review your account.

    Verified purchase

    Reviewed Jan. 28, 2020

    I was searching on the web to consolidate my debt and National Debt Relief was the number 1 in the list. And made my research after checking other places I made my final decision. Thanks to National Debt Relief I could now sleep well.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    I spoke with Anthony regarding my welcome phone call. He was very helpful. Great customer service. It was a very pleasant experience. Everyone I’ve talked to so far, are all very nice & made sure everything was understood by me.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 28, 2020

    My experience was great. The person I talked to was nice and professional and answered all my questions and concerns with a nice upbeat voice. I am glad I made the decision to be a customer. Also the follow up call was quick and informative.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    Clear information and polite and friendly persons. Good advices about debt relief. I don’t have any complaint. Good solutions and alternatives to improve my financial life. Easy to apply and answer in time. Thank you for all your help. I hope to start soon.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 28, 2020

    I would recommend this company because they are so persistent in making sure that they give you the best deal and also they are constantly wanting to help. Jaison kept being proactive with me joining the company and reassured me things will get better. I can’t wait to make a better difference in my life

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    Verified purchase
    StaffBilling

    Reviewed Jan. 28, 2020

    The whole process of signing up for this program and getting the financial help we needed was easy and the associates we worked with were very pleasant. My credit cards were out of control and now I am so excited to be debt free. I won't have to worry about financial problems anymore.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    So far everyone I've been in contact has been very nice, understanding and helpful. They explain everything to you and make sure you understand each step as they go. I hope this process works. Definitely will give it 5 ☆ once I see progress.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    I wasn’t sure what to expect with going this route, the people I’ve talked to from this company made it easier for me to understand and eased my mind in this process. I am looking forward to be free of debt and look forward to what the future holds.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    It was a very good experience and I am very happy with all the people I have talked to. Would recommend this to anyone you ask me about it. I am very pleased all the questions were answered and explained to me in an easy way to understand. I look forward to being debt-free with this program.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    I am very happy with everything that this company has provided. All representatives were very helpful in explaining the whole process. I am very glad to be part of the National Debt Relief Family and I would definitely recommend your services to friends and family.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    I worked with Ray ** to set up and apply, he was very friendly and professional and did his best to help me understand the process! It was a long process to start up but understandable and I’m glad the people I worked with over the phone were helpful and friendly.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    The customer service for National Debt Relief is very courteous, understanding and caring. The representatives I spoke with were very clear and thorough and went through the documents completely with me before I signed anything. They made sure I understood everything completely and I appreciate the time they spent with me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    The representatives that enrolled me and did my welcome call were very helpful also answered every one of my questions. Despite the email not wanting to work at first I must give props to the representative who stayed on it and got me to be able to enroll still.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 28, 2020

    Everyone I talked to was super helpful and kind. They got everything set up for my debt relief program and it was fast and easy. I am looking forward to working with you all in the future. Thank you all so much for all of your help.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    Great service. Very polite and knowledgeable. Made me feel comfortable and also answered every question I had. Explained every little detail. I’m very happy and confident by what they told me. I’m looking forward to be debt free and working with this team. I thank God I found this program.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    After talking to Greg ** for about 20 minutes or so... I told him, "Thanks, I feel so much better now!" He was very polite and understanding about everything. He explained everything so I could understand. I felt so relieved that my debt can be paid off... all my silly questions were answered! Thank you again for putting a smile on my face again. ❤️

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    My experience went great with the debt relief program. The people helped out with my questions and made sure I understood everything. I am glad I chose the National Debt Relief program to help me with my debt. Thank you for helping me.

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    Verified purchase

    Reviewed Jan. 28, 2020

    I spoke with Anthony ** and he answered all of my questions and gave me time and the resources to look at ALL of my options. Everything was gone over and over until everything was perfectly understood and accurate. I was very pleased with my experience.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    This has helped me when I wasn't sure what to do. Everyone has been very informed on how the program works and the process. Plus that I can make changes at any time as I need to. Thanks you for helping.

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    Verified purchase
    Staff

    Reviewed Jan. 27, 2020

    They are very helpful and understanding. They are very clear explaining all the details that I need to know. I am very confident and stress free being on the program. I highly recommend this program to other people with same situation that I have.

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    Verified purchase
    Staff

    Reviewed Jan. 27, 2020

    I am looking forward to being out of debt and with help saving each month as well as being able to provide for my family. T ** and her welcome assist were great at informing me of what to expect and the hurdles I will face.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 27, 2020

    The lady who helped me was very nice and helpful. However, she was talking very fast. You could tell she was reading a script. She started mumbling a few times which made it hard to understand what she was saying. But she answered all of my questions that I had and explained it so that I would understand it better.

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    National Debt Relief
    Response from National Debt Relief
    Hello Janelle,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 27, 2020

    What a great start with your company. All customer service people have been very helpful and professional. I feel I can do this because of you all. And the way everything is handled is very precise. I am very impressed and happy I took this step with your company. Thank you.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 27, 2020

    Great experience with the team. LaShonda was amazing at explaining everything and walking me through the process making it a quick and easy set up. I was anxious and stressed about my debt but they eased my mind by their professional service.

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    National Debt Relief
    Response from National Debt Relief

    We're very proud of all our agents. They're some of the best in the business and they're very good at what they do. Thank you for taking the time to recognize LaShonda, and please reach out if you ever need any help.

    Verified purchase
    Staff

    Reviewed Jan. 27, 2020

    So far everyone has been extremely helpful, patient, informative, and kind. Both reps I spoke to have made the initial process very easy to do and very easy to understand. I'm grateful to be receiving assistance from your company and hope the process remains this easy going forward.

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    Verified purchase
    Staff

    Reviewed Jan. 27, 2020

    Very detailed and very thorough throughout the process. Made sure I was comfortable and fully understood everything they were explaining to me. They provided me with all info needed in future. Very thorough ensuring I had all information needed.

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    Verified purchase
    Staff

    Reviewed Jan. 27, 2020

    Your associates were friendly, professional and explained the program well. They made me feel welcome and showed they really cared to help me out of my debt problem. I won't hesitate to contact them in the future if need be.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 27, 2020

    Explanations of how the entire process works is very thorough. Agents are very knowledgeable and patient with any questions you may have concerning your particular case. I am very pleased with the entire process. Thank you to the agents that have assisted me through this process.

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    Verified purchase
    Refunds & PayoutsStaffBilling

    Reviewed Jan. 27, 2020

    The experience I had from everyone at National Debt Relief was wonderful. They were kind, understanding and made sure I felt comfortable with everything they went over with me. I am still a little nervous since I am a pay on-time person. Not paying my bill will be hard but I know it will be better in the end.

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    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed Jan. 27, 2020

    Justin was very helpful. He explained everything to us, answered all of our questions and got the relief we need to plan for our future. We researched online and seen your company and it was the highest-ranked so we put in a request for a call and within minutes Justin called.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 27, 2020

    Paul was very friendly and helpful, he took the time to explain everything to my wife and me making sure we understood everything before disconnecting the call. I am looking forward to working together to get out of debt and get everything back on track.

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    Verified purchase
    Staff

    Reviewed Jan. 27, 2020

    The people are very pleasant to work with. They really know their stuff. I am very impressed. The time was very well spent. They did not waste any of my time. They are very professional. Wish we had known about this sooner.

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    Verified purchase
    Customer Service

    Reviewed Jan. 27, 2020

    I was very embarrassed when I first called about my situation know it was mostly accumulated from health problems. But your team Wesley ** made me feel so much better and that we could resolve my debt in 42 months. Was very pleased.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 27, 2020

    Very professional experience with everyone I spoke to. They made it clear and was able to answer all my questions. All representatives was prompt and courteous. The entire experience was simple and easy to understand. I would recommend this company to my friends for their financial services.

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    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Jan. 27, 2020

    I am so impressed with all the help from when I first contacted National Debt Relief as well as the Welcome call. You all are very detailed and very helpful and your professionalism is outstanding. I was assured I'm in good hands and I feel like I am. The signing of all the forms online made everything much easier as well. Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 27, 2020

    I received excellent service from all communications. The service was well prepared and answered all my necessary questions. The staff was very friendly, helpful, and professional. The information I received via computer was also clear and understandable. I'm looking forward to the service and communications with your company.

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    Verified purchase
    Staff

    Reviewed Jan. 27, 2020

    Professional and supportive. Went over a lot helping all the way in process. Not tons of stuff to wade thru. Easy access to and thru. Contact info provided for further questions and points of a needed answer in both directions so thank you for your help.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 27, 2020

    Excellent staff explaining all necessary information about the program. Would recommend National Debt Relief to friends and family. Can't wait to get started in my debt relief program! Looked into other programs and did not like the way it would work to resolve my debt. National Debt relief seems to be the best option for me.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 27, 2020

    After doing some research, I identified National Debt Relief as the company I wanted to help me get out of debt. After a few quick, concise calls - I was enrolled. Each person I spoke to gave me the confidence that I made the right choice.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 27, 2020

    We had the most amazing customer support ever. Kim ** was so helpful and so professional! She made the process so easy and smooth. The process was quick to enroll and get started. As nervous as we were, Kim was so encouraging and supportive.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for sharing this, Danielle! We're so happy to hear that your encounter with Kim went so well. Don't forget you can reach out at any time throughout the process for help and support. We're here for you.

    Verified purchase
    Staff

    Reviewed Jan. 27, 2020

    It took me a long while to decide to do something about our enormous credit debt. I decided to contact Nation Debt Relief. I first spoke to Valerie **. She was very helpful and went through all of the info for me. I feel she did a great job and knows what she is doing. This AM I spoke with the welcome rep although I did not get her name. She was very pleasant and made sure I understood everything. I thank them both. Elgie.

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    Staff

    Reviewed Jan. 27, 2020

    My experience was thorough and everyone answered my questions. My representatives were very personable and made sure that I was informed about all parts of this process. I hope that as this road starts everyone will be as great as they were.

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    Verified purchase
    Staff

    Reviewed Jan. 27, 2020

    Everyone I spoke with was helpful and very direct with instructions on understanding National Debt Relief's program. The portal will enable me to easy keep track of my progress. Also, by adding potential extra funding will help. The ease of going online and checking my progress is also very helpful.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 27, 2020

    The starts of the process was easy and fast, they make sure you understand every step of the process, very helpful, nice customer service and no judging at all, they will work with you with whatever situation you are going through.

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    Staff

    Reviewed Jan. 27, 2020

    They were the best. They spoke very well and very caring. I would absolutely recommend this to a friend in need. They made me feel safe and secure. They made me feel like they understood and I got some peace of mind. I really appreciate what you are helping me with.

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    Staff

    Reviewed Jan. 27, 2020

    Everyone was very professional, caring and explained everything completely, the feeling of relief has made me sleep better at night, thank you National Debt Relief for all your help. Completely satisfied with all information given to me. And the attorney protection that is included in this program. I’m 88 years old and had no idea how I was going to handle this debt and National Debt Relief helped me find some peace.

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    Staff

    Reviewed Jan. 27, 2020

    All very helpful and nice. Went over all information and made everything very clear. I was very nervous about my decision to do this and after talking with them I fell better about my decision. Looking forward to being debt-free.

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    Reviewed Jan. 27, 2020

    All information was explained. I did not feel like I was being conned into giving my information. I am excited about being debt free. The way Jim ** was leaving all decisions up to me but was being proactive about wanted to see my win and being debt free. I'm glad I took this step into financial freedom.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2020

    You guys provided total customer service, Daniel and the other young lady that helped me a lot of total customer service and they were very nice. They made it easy for me to understand and very helpful. This is my first time doing email they got it me through everything. I really appreciate their help.

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    National Debt Relief
    Response from National Debt Relief

    Stephanie, feel free to contact us if you ever need support. Our agents will gladly help you with any account-related issues. Don't forget that you can also log into your portal to view your account status. You can also add drafts, view negotiation progress and even upload documents. Please contact Client Success if you need help with any of this.

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    Staff

    Reviewed Jan. 27, 2020

    The agents I talked with were very helpful and professional at all times. They made it clear that they were here to help me out of my debt, which has given me a huge sense of relief! They have made the process so easy and stress-free.

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    Staff

    Reviewed Jan. 27, 2020

    All representatives did a great job explaining the process and answering our questions. We are a little scared going into this process, but feel this is the best way for us to get out of debt and be able to retire someday. We appreciate this service, and remain hopeful that in the not too distant future, we can become debt-free.

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    StaffTransparency

    Reviewed Jan. 27, 2020

    The instructions and explanation of what I am signing up for were clear and thorough. I understand the pros and cons and am still ready to sign up with NDR. I needed help and NDR gave me the help I was looking for.

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    Staff

    Reviewed Jan. 27, 2020

    NDR saved my life. I was unable to sleep at night and so depressed. I felt hopeless. They brought me back to life with their program. They are kind, understanding and good listeners. They took the time and walked me through each step. Thank you so much, NDR!

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    Staff

    Reviewed Jan. 27, 2020

    Working with National Debt Relief has been smooth sailing thus far. Nikki ** was the primary POC for me during the process. Nikki was informed, responsive and pleasant throughout the process. I will highly recommend NDR to those I know in a similar financial situation as me.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for your review, Trevor. We're glad to hear your experience with Nikki went so well. Please contact us if you need anything else.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsBillingLoan ProcessRates

    Reviewed Jan. 27, 2020

    I found NDR on the internet when I was desperate to do something and enrolling was easy. They told me to not pay my credit cards until they could negotiate the amount that I owed and they did. When we were almost down to the last credit card to negotiate down, they advised that consolidating all these credit cards into one payment and getting it paid off with a major loan from the bank would start clearing up my credit rating. That convinced me and they turned me over to Liberty Lending. It was optional, but I figured I could start working on my credit rating again.

    Liberty Lending said that they would pay the whole thing, and then just consolidate everything, and they gave me an amount. I went with them being that they were a bank and not like the other, which was a bad decision on my part because their interest rate was really high. Now, I'm stuck with a big payment which, at this point, I can't pay anymore. I've asked these particular people about hardship, and they haven’t responded. They’ve kept me waiting since November. I was happy with National Debt Relief in the beginning and I wish I had stayed with them rather than gone to Liberty Lending.

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    Staff

    Reviewed Jan. 26, 2020

    Chris ** was very patient and was very knowledgeable. He answered all my questions and gave me the time to make sure that this was a good choice for me. I appreciated that he didn’t push or try to talk me into their program.

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    Staff

    Reviewed Jan. 26, 2020

    I did some online research about debt settlement companies and I liked National Debt Relief better than others. I've been in their program for about a year now and enrolling with them was really easy. The person I spoke to was very knowledgeable and she helped me a lot.

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    Staff

    Reviewed Jan. 25, 2020

    Diana and Stefan were very professional and informative! I really believe that they cared about my financial future! We did not end up going through with the program, but are very grateful for their help. We will definitely contact them if we need any help in the future!

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    National Debt Relief
    Response from National Debt Relief

    Kimberly, thank you for taking the time to share your experience with us. We know you didn't enroll but we'd like to say thanks for thinking about us. Feel free to reach out if you ever feel you need our services.

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    Customer Service

    Reviewed Jan. 25, 2020

    Original contact with "Amir", well and clearly explained. Welcome message with "Wayne" was repetitive and signing while talking was confusing to we senior citizens. Resending of emails and signing corrected copies was much easier. I hope all is complete at this point.

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    Staff

    Reviewed Jan. 25, 2020

    I appreciate the customer support I received today 25 January 2020. Both Caroline and Jordan were very patient, and helpful. Every question I has they had an answer for it! It was a very long process and they helped me through it. Thank you!

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    Customer ServiceStaff

    Reviewed Jan. 25, 2020

    The customer service representatives were very helpful and understanding and made sure we knew what the process and information was start to finish. They answered any and all questions and did a great job!!! I would recommend this company to anyone. They were also spoke clearly and in English which was helpful.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2020

    Veronica was very professional and polite, she took her time to go over everything I needed to know, even when I got confused she kindly walked me back with no hesitation. The gentleman who called me for welcome call was also professional.

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    Reviewed Jan. 25, 2020

    All the information was explained thoroughly and professionally. I appreciate the detail-ness and resources available to me as I venture into this program. All my questions were answered and I'm clear on who to contact if I have more questions.

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    StaffBilling

    Reviewed Jan. 25, 2020

    Both did a fabulous job in helping me understand the terms. I’m happy to be working with them. They were thorough and clear. They set me up with a payment I can afford and educated me on all my options. Thanks!

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    StaffBillingRates

    Reviewed Jan. 25, 2020

    I would like to say thank you to the amazing team at NDR! My wife and I felt like we were trapped by the monster credit card interest and never would find a way out. I couldn’t believe how easy and stress free the whole process was. Everyone was very knowledgeable, patient, and friendly during the entire process. Thank you again for helping my family in time of need!

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    Staff

    Reviewed Jan. 25, 2020

    I was amazed at how empathetic and professionalism, my consultant Mason showed. Mason walked me thru all the steps and made it easy to understand. Mason answered all my questions and also the easy to see charts and seeing the savings compared to other services, and making the decision was an easy one. Thank You Mason.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2020

    The specialist-Kyron, he was courteous, and did a great job with explaining everything to me in detail, he helped me find a program that I would be accepted in. He did get the paper work to me right away, follow up calls. I'm very pleased with how much he is helping me with my debt. I didn't think I had a way out, but he informed me that they can help and get me back on the right track. Thank you very much!

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 25, 2020

    Rakim was great, very thorough and very confident person. This person deserves a promotion and a week's paid vacation. He was very supportive and showed sympathy over our call. He made me feel that I had a friend and that Everything was great. Very professional and courteous. I hope that your services are as good as your other reviews. Thank you very much. Ken **/NC.

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    Staff

    Reviewed Jan. 25, 2020

    Friendly and helpful. Answered my questions. Positive experience. Would definitely recommend to other people. Seemed to want to help me. Do not feel like I was just a number but a person who really needed help and made me feel like I was going to be able to become debt free.

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    Staff

    Reviewed Jan. 25, 2020

    Had no problems and was fully informed on everything that will go on once everything has been processed. The fact that everything will save me money in the long run and I pay everything off at most of 3 years is absolutely amazing.

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    Verified purchase

    Reviewed Jan. 24, 2020

    Everything is going great and we appreciate your service and your people were good in keeping contact with me and explaining the forms to me. Thank You and have a wonderful night. I really want to thank you once again, have a good night.

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    Staff

    Reviewed Jan. 24, 2020

    I hope this works as planned. I could use the help. Thanks. I need to get on right track as soon as possible plus need to get back into better credit because in the bad. Right now thanks for helping me with this issue.

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    Punctuality & SpeedStaff

    Reviewed Jan. 24, 2020

    They explained everything in detail about how the process works. It was all very painless and quickly setup. Looking forward to get the program started and excited to get debt relief. I am very appreciative and thank you for your help.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2020

    I was very concerned about taking my first step and trying out this program. But the representatives I called were extremely friendly, patient, and helpful. They walked through everything with me and I have a good grasp on what I am supposed to do to make this work.

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    StaffBilling

    Reviewed Jan. 24, 2020

    Extremely helpful and kind staff. They gave me a wonderful welcoming, and explained things very thoroughly, so I can understand the process. I feel like I’m in good hands, and can finally be debt-free. I’ve struggled with credit cards for a long time, and feel like I’ve not accomplished much with trying to pay them off. With the financial struggles I have, this program has granted me the freedom I’ve been looking for.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2020

    The process was seamless from beginning to the end. The initial client success team member was knowledgeable and very helpful. He gave me a few days to think about the program and followed up with a call. Everything was explained to me fully and in terms l could easily understand. The welcome team member was also very professional and thorough with all the details. I will recommend National Debt Relief to all my friends and family.

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    Staff

    Reviewed Jan. 24, 2020

    The associate that helped me was very very professional and good at her job. I didn’t have to ask any additional questions since she already explained everything so clearly. Her name was Grace I believe. I was done with everything within 10 minutes.

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    Staff

    Reviewed Jan. 24, 2020

    The best service ever! Cess was so knowledgeable and so helpful! I cried during the process, she made me feel so confident and now there is finally light at the end of the tunnel! Thank you so much!! I would recommend this to anyone that wants to be debt free!

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    Verified purchase

    Reviewed Jan. 24, 2020

    I had a wonderful experience, now when they did tell me legal action would be taken against me it freak me out and worry but they both did a wonderful job of giving me peace of mind. Would highly reckoning for anyone looking to get out of debt who are really behind on their debt.

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    Staff

    Reviewed Jan. 24, 2020

    My experience with National Debt Relief was so stress-free and reassuring. I felt so much better after speaking with Rochanda **. She was very clear and informative in explaining the process to me. I have already recommended the program to others.

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    Staff

    Reviewed Jan. 24, 2020

    My experience was very helpful. She explained everything in detail. I will sure recommend a family member or a friend. I hope I can reach my goals by being debt-free, it’s has been a very hard for me in the past 4 years.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2020

    Yves - Best person I’ve ever talked to. Customer service was fantastic, helped me out more than he knows. This man needs a raise. He literally saves my life. May finally be able to pick my life up and out from the gutter.

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    Staff

    Reviewed Jan. 24, 2020

    Found the signup process super easy since the representative that attended me (Carlos **) was extremely patient and explained rebuying very well to me. I am happy I was able to take the step to become debt-free, thanks to NDR.

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    Staff

    Reviewed Jan. 24, 2020

    Faith was very informative and helpful with understanding the program. We hope it will be a smooth process. Didn't have all the information about taxes, 1099. We are very excited to start the program to get out of debt sooner and get our credit back on track.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 24, 2020

    Unfortunately, no one responds to emails. I emailed 10 times letting you guys know the call needs to be scheduled. I have received 2-3 calls a day for two weeks as you would not schedule the call. Rather frustrating and not a good impression.

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    National Debt Relief
    Response from National Debt Relief
    Hello Chad,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    Staff

    Reviewed Jan. 24, 2020

    The team at National Debt Relief has been a huge help In the setup of my program. Matthew did a spectacular job explaining everything and getting me set up. Look forward to working with him through this program and being on the forward process of being debt free!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 24, 2020

    Very satisfied. All the people I've spoken with have been extremely helpful. Parker ** was very patient with my lack of computer literacy. I am looking forward to having all of this resolved as soon as possible. It is also great that there is very little wait time when calling for support.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2020

    The sweetest lady did my welcome call. She answered all of my questions. Explained everything and couldn't have been sweeter. Thank you for having such wonderful customer service. I have friends that have already used your services and your company came highly recommended and I myself have used your services before. I look forward to being completely out of debt. Thank you so much for all of the help that your company has provided me with.

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    Staff

    Reviewed Jan. 24, 2020

    Patrick ** & Catalina took care of me in a professional and patient manner. They spoke to me and not at me, They were reaching out with information that would liberate me. My skepticism and doubt took flight and I was in the mode for this change for my family of six without hesitation. I am very confident and grateful that this company has steered me in the right direction.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2020

    I received excellently customer service from Brazil the individual who helped me with the initial process. Everyone I had contact with during the process were professional and helpful. I would recommend the service to other in need of debt release.

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    Staff

    Reviewed Jan. 24, 2020

    Everyone was very nice and professional. Everyone was very knowledgeable and thoughtful. I am looking forward to getting the debt relief. And looking forward to a better clean future. Thank you for helping. I appreciate the help and everyone was eager to help.

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    Staff

    Reviewed Jan. 24, 2020

    Mr. ** was a great help in explaining all my concerns. It was a pleasure working with him and I commend you for employing very knowledgeable and professional workers. I will recommend your service to all my friends and family members. Thank you so much for your service and may you prosper in this year.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2020

    I was not sure how to deal with the debt that my husband and I had accrued for different reasons, but once I call National Debt Relief they have really help me to get back on track with financial security.

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    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed Jan. 24, 2020

    Both Lance and Latima(?) my welcoming agents were great at answering all my questions. The truth of how I like the program and recommend it to others will be based on how fast they can negotiate for me. I have always paid my minimums on time so leaving them unpaid while negotiating takes place is my greatest concern especially if legal counsel is involved.

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    StaffHonesty & Transparency

    Reviewed Jan. 24, 2020

    I contacted NDR because I was at a loss for other options. My situation was addressed with honesty and caring. I was repeatedly asked if I had concerns or hesitations, so that we could talk through them. I did not feel pressure to participate in the program; I felt like I was being guided based on facts.

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    Staff

    Reviewed Jan. 24, 2020

    Great team! They walked me through every step and was very professional! My situation has brought about a lot of anxiety in my family’s life but I feel very positive about this program and our future. Thanks again for all of the help and reassurance.

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    Staff

    Reviewed Jan. 24, 2020

    Not very happy at how much our credit will take a beating, but if we are able to settle all the debt, it sure beats bankruptcy. I appreciate all of the professionalism and help provided by your staff. Thank you.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2020

    I have just enrolled in this program and would like to give a really great review for Safia **, who went above and beyond in assisting to enroll me. Also, "Karen", who I spoke with the Welcome Call, was very nice and helpful! Great customer service from all! I appreciate it!

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    Staff

    Reviewed Jan. 24, 2020

    Nicole worked with me and then passed me off to Nikki. Both women were extremely professional, caring and knowledgeable. I'm super grateful to work with people like these two women. Thanks for being understanding and not judging me for being in this unfortunate situation.

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    Customer ServiceOnline & AppStaff

    Reviewed Jan. 24, 2020

    Great online description of account and policy in detail. All the program was explained and it was read in full. Felt comfortable going forward, as we started with another company, however your company was more thorough. Customer service was great, and filling out the forms online was a plus.

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    Staff

    Reviewed Jan. 24, 2020

    Mickey ** and Rochanda ** were super helpful and knowledge as well as thorough with my case. I really appreciate them and their help in walking me through this process and ensuring every step of the way that I understood and felt comfortable with the program.

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    Reviewed Jan. 24, 2020

    My husband and I are new to the program, but so far all has been great. We have been treated with dignity and kindness as we proceed through this difficult time of our lives. We have been longing for a long time to become debt free, and hopefully this will be the answer we have been looking for.

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    National Debt Relief
    Response from National Debt Relief

    Welcome, Holly! We're thrilled that you chose to work with us to help you reach your goal of becoming debt-free. We know this period in your life is filled with challenges and we'll be with you to help work through your situation. Our agents are always happy to accommodate you so please use them as a resource. Thanks for checking in and we look forward to doing great things with you.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Jan. 24, 2020

    Michelle was very nice and helpful taking me through everything. The process was quick and easy. The welcome call was very informative and she helped me update my banking info so that everything goes smoothly. Thank you for all your help.

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    Verified purchase

    Reviewed Jan. 24, 2020

    Al Fisher explained the total program to me. He took the time to answer all my questions. He made me feel relaxed and not embarrassed by my situation. I am anxious to get started and put my plan into place.

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    Staff

    Reviewed Jan. 23, 2020

    My agents were very informative and helpful in my decision to move forward with the debt relief program. The process was painless and helped me feel comfortable and confident in my decision. I am looking forward to rebuilding my credit.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2020

    I have never called, and had a problem that they did not address, and fix. The lady I talked to took her time to help me and I appreciate it a lot. That is why I use National Debt Relief. Thanks again for helping me.

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    Staff

    Reviewed Jan. 23, 2020

    Terrance was super helpful and answered all my questions but didnt pass judgment on me. He took the time to explain everything step by step to make sure I understood exactly what was going on. Thank you very much for all your help.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2020

    Everyone was very pleasant and professional. Thank you for assistance in a stress free transition in resolving my credit issues. All questions were answered. I would recommend your services to family and friends. Thank you again for all your help from beginning to the welcome center follow up. Thank you.

    Sharon

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    Staff

    Reviewed Jan. 23, 2020

    They have been very helpful from the start, very knowledgeable and courteous team of experts. I am very pleased so far and hoping to get my life back on track with their help. I definitely recommend them if you need help with your debt.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2020

    So helpful, so nice, so wonderfully understanding!! Customer service is top notch and their patience is amazing! No question left unanswered, and each step so clearly explained. Thanks for giving me hope in such a hard time, it is a blessing to me and my family!

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    Tech

    Reviewed Jan. 23, 2020

    I am very happy with how simple it was to setup my debt settlement contract with this company. Everything was explained twice and they made sure I understood exactly how this process works. I am definitely Looking forward to being debt free!

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    Customer ServiceStaff

    Reviewed Jan. 23, 2020

    I was very happy with the service! Anthony answered all my questions, explained everything in vivid easy to understand details and the gentleman on the welcome call was nice, well mannered and courteous! I am looking forward to being financially free from debt soon! I was pleased with all aspects of this company and the individuals working for them! Highly recommend!

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    Punctuality & SpeedStaff

    Reviewed Jan. 23, 2020

    Everyone that I have talked to has been amazing!! Very kind, understanding and informative! Through the process I've only had one or two questions which were able to be answer quickly and give me peace of mind. Going forward I know any of my questions will be answered and it helps the process while not just seeing me as a client but family as well.

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    StaffTransparency

    Reviewed Jan. 23, 2020

    Both parties I spoke with were absolutely amazing to work with. Their dedication to helping people resolve debt is evident and clear. They were very upfront and transparent with ample opportunities to ask questions. They worked within my budget and reviewed things more times than I can count to ensure my success.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 23, 2020

    Excellent customer service. It was easy and fast to enroll. I can't wait to be debt-free so I can move on to better things. Customer service was very polite and answered all my questions. It was fast and easy to sign up.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2020

    Patrick was very polite and helpful with all the questions I had. He was very clear and straightforward about the program. My welcome call was also very helpful as well. They provided clear information and were working with my time to explain things. I’m very excited to be in and complete this program so I can finally get out of my mess.

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    Staff

    Reviewed Jan. 23, 2020

    Everyone has been extremely helpful, professional, and knowledgeable. I have had a great experience so far and believe NDR will help me become debt-free. Everyone I have spoke with is polite and courteous. They are all explain everything in detail.

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    Customer Service

    Reviewed Jan. 23, 2020

    Since I get the information about this company from web through communications and advice from this company is reliable source from financial hardship. Hope I can finish my program successfully as soon as possible so that I restart of my good standing life. Thank you.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2020

    The customer service reps were very informative and helpful. They made sure to go over the program details in full with me. I would recommend National Debt Relief to others over bankruptcy. The welcome call was very informative and thorough, the representative was willing to make the changes I needed to have made to get me started in the program.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2020

    National Debt Relief has been wonderful! They have been very helpful so far and has helped me along the ways to striving to get out of debt. I've had to call back with concerns and every time they have been very patient with me and giving me the information that I need.

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    Staff

    Reviewed Jan. 23, 2020

    The process was, for the most part, easy and comfortable. There is a great deal of information to process but NDR has made it as painless as possible. Special Thanks to Max **, my personal NDR Representative for making the process as painless as possible.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2020

    Amazing service, everything was very clear from the beginning, very polite and professional. My questions and concerns were addressed and I felt my decision to join the program was well informed. The representatives had a great positive attitude and very helpful and patient.

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    Staff

    Reviewed Jan. 23, 2020

    I was treated first class by this company. The people who helped me through the process were kind and knowledgeable about the information. I feel they gain me a leg up with starting the steps to getting back my life with debt. I can say that they do an amazing job.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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