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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 119 Reviews 23235 - 23435
    Verified purchase
    StaffProcess

    Reviewed June 7, 2019

    Throughout my pre-approval process, all representatives that I spoke with were very patient, answering every question that I had in as much detail as possible. Settling debt and dealing with your credit score is a huge and scary process, however, this company made it much more manageable and less stressful. I'm excited to start the program and see the progress made under this company to become debt free.

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    Verified purchase

    Reviewed June 7, 2019

    Just wanted to say thank you for getting me started in the right directions. I’m looking Forwards to getting out of debt and rebuilding my credit so I can in the future move on and be successful. Thanks again.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed June 7, 2019

    Process was easy to understand and simple. Representatives were friendly and very helpful. They fully explained the whole process to me and were willing and able to answer all my questions. I would recommend them to anyone who needs help in reducing their debt.

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    Verified purchase
    Staff

    Reviewed June 7, 2019

    Very well informed. Great people to deal with. I felt like I am in good hands and will be a lot better off in the near future. I thank you for helping me in these matters. I am looking forward to have my paycheck back and being able to pay what I need to and having something left over for food and gas.

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    Verified purchase
    Staff

    Reviewed June 7, 2019

    Actually humans with good hearts service. I was trying to find a way to get out of the financial damage caused by a life event... and it’s been found. They are really helpful so far and to the point with what to do and where to go from here!

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    Verified purchase
    Staff

    Reviewed June 7, 2019

    The experience was very helpful. Everyone I talked to was very nice and helpful. I would like to thank everyone for all the help with my situation. I am looking forward to moving on with my life after I get all of this dealt with.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 7, 2019

    Both associates that helped me complete my enrollment and welcome call were extremely knowledgeable and patient. They helped me feel comfortable with the process. With the path laid out I feel positive about the future outcome. Hoping for the best.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2019

    This agency has excellent customer service and its workers were patient with my situation. I am extremely thankful for such great and knowledgeable customer service. I know this was a great match. Scott ** and the follow up follow call representative were thorough in explaining and making sure I understood the process and that I was comfortable with my decision.

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    Verified purchase
    StaffProcess

    Reviewed June 7, 2019

    First impressions: Fast, very responsive, detailed. This is still a scary process, with no guarantees, but I'm glad it's available. The representatives have all been well prepared, and answered all questions, covered all details. This will be a long process with a somewhat slow start, but it is an alternative that is valuable and the company seems expert.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 7, 2019

    Your employee informed me of details in a professional manner and answered any questions I had in a satisfactory manner - she was well versed in responses and left me with the comfort of knowing a clear concise response. I had the confidence and assurance that I had been provided the best possible service.

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    Verified purchase
    Staff

    Reviewed June 7, 2019

    The only thing I could possibly say as a piece of constructive criticism would be to slow down a bit when talking. I could understand her wonderfully but she talked pretty fast so I had to listen pretty hard to catch everything she was saying and comprehend everything. Other than that she was fantastic as was Mathew. I appreciate what you’ve done for me. Even though I haven’t started getting out of debt yet you guys have given me a relief from the stress I had mounded up on me. I also have relief from the depression of not knowing what to do. Thank you for that and God bless you.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 7, 2019

    NDR was quick to take care of all of my needs. I did not know what to expect when I first called to ask about my debt relief options, but the process was simple and the staff members answered all my questions thoroughly. Sharde was extremely helpful and made the process seem less intimidating. Thank you.

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    Verified purchase
    StaffProcess

    Reviewed June 7, 2019

    I had the opportunity to work with two wonderful ladies. Who made sure I understood everything this program has to offer and the process. It was very help when making my decision. They did not make me feel bad for needing help and I felt like they were caring, understanding, very knowledgeable to all my questions. They helped me really understand the process.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 7, 2019

    Excellent customer service and program. I finally have a sense of relief knowing I am on my way to becoming debt free! I love how informative and transparent the program and representatives are on how everything works and they work with you every step of the way to make sure you are successful. I highly recommend it.

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 7, 2019

    I was very pleased with the whole start-up process. My 1st account representative explained the program very well and came up with my solution in a competent, professional manner. My follow-up representative was patient and thorough. Both handled a lot of information in a personable, sympathetic, friendly manner.

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    Verified purchase
    ProcessTransparency

    Reviewed June 7, 2019

    Joshua ** was very helpful in the process in giving me information on how National Debt Relief is operated. I really appreciate his time and effort in getting me enrolled to clear my debt and start fresh. I would recommend National Debt Relief to anyone who is in debt.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2019

    I was most impressed with the help and friendliness I received from the customer service representative. I am very happy and excited about this company helping me achieve my financial success in 53 short months. I look forward to working with such an amazing and honest company. Thank you for your help!! I’m so appreciative!

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    Verified purchase
    ProcessTransparency

    Reviewed June 7, 2019

    I was very pleased with the help I received. They explain things so that I could understand. So far I'm happy with the program. The company has been very good to help me with my debt and work with all the debt that I have.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 7, 2019

    My Debt Specialist Alisa ** was so wonderful and very helpful. She made the process a breeze! I had my Welcome call with Viola ** and she was on top of it. Every question I had was answered completely! These ladies are amazing!!!

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    National Debt Relief
    Response from National Debt Relief

    Thank you for sharing your experience today Heather. We made sure to let the agents know you appreciated their efforts!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 7, 2019

    Both Genaro **, who helped me enroll in the program, and Dana, who completed my welcome call, were extremely helpful and informational. Any questions I had were answered, they took the time to go through all the documents I would be signing to make sure I know exactly what I was signing, and concerns I voiced were put to ease with accurate and helpful information. If any family or friends needed debt relief I highly recommend that they contact your company.

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    Verified purchase

    Reviewed June 7, 2019

    Thank you for your help and patience with me. I honestly think that consolidating my debts would help me and my family for a better future ahead. In addition, I can also save money for our necessity: such as food, clothes, allowance for my daughter and for our vacation travels as well.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed June 7, 2019

    I had a very good experience with both Mercy ** and Gloria who read the explanation of what the program was all about. They were both very helpful and had a good knowledge of the program. They were able to answer all my questions.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed June 7, 2019

    Perfect explanations about your company and its affiliates. I spoke for a long time with Daniel **, who explained the program to me in depth. He answered ALL my questions and still I wanted to think about it. I called the next day and spoke with Chris, I sorry but I did not get his last name. He was very informative also. At the end of today, I was signed up!

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    Verified purchase
    StaffProcess

    Reviewed June 7, 2019

    Very extensive information regarding the debt elimination program and how the process works. The representatives were very respectful and helpful and answered all the questions I had. I was also satisfied of the fact that this company has all the credentials to perform their job and the proper government ratings.

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    Verified purchase
    Customer Service

    Reviewed June 7, 2019

    Making this call was a difficult decision. Thank you for helping make this such a positive experience. From my initial conversation with Timothy ** to the Welcome Call later, I was never made to feel like a failure for having debt problems. I look forward to working with you towards my debt free goals.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 7, 2019

    The representatives I worked with are very knowledgeable and friendly. They walked me through each step and explained everything in layman's terms. I received follow up calls at our appointed times, the response was prompt and built around my schedule. I would recommend this company to anyone needing this type of service.

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    National Debt Relief
    Response from National Debt Relief

    We're happy to work with you around your schedule to make sure you have everything you need to succeed. Please let us know if there's anything else we can do for you. Thank you for leaving a review today.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2019

    Financially, things kind of got out of control. I'm in my mid-60’s and it was kinda scary, and I thought it was becoming quite a burden I couldn't keep up with. I looked National Debt Relief up online and it looked like they were well-rated. I thought of giving them a call and right away, they were able to calculate out how much I would save. I felt very comfortable with them from the beginning. National Debt Relief has been great. I haven't been in quite a year yet and we've already taken care of a couple of things and there's progress on others. I've been able to periodically add extra money to their account which has helped. I have a monthly amount coming out, and I add to it as much as I can try to get it done faster.

    When I call, the people who answer the phone seem to be able to answer my questions. There was one time when I received a letter from an attorney for a settlement, and it looked like it was very urgent and it was quite a bit of money. So, I called and they just said, “You can send it in, but take a photo and send it that way at first and we'll talk to the negotiator right away and not to worry.” They always really take care of making me feel like they got a handle on everything, and I don’t ever feel nervous about things. They always make me feel more comfortable. They'll tell me, “Oh, yeah, that’s very common. They'll try to pressure you this way or that way or they'll always send that out, but don’t worry, our negotiator is working with them.” They’ve been very helpful and very responsive. Any time I've had questions, I email, typically, but I've also called and they get back to me right away. They do a very nice job.

    I like the website that I can go and check and see how things are progressing. I saw my credit score had gone up significantly since last fall. I think just getting a couple of things paid off has helped. It's really funny because my adult life, I never had money concerns until after this divorce a few years ago. So, it was interesting to be on that side of things, and I'm so happy that’s there's an organization that could help me. National Debt Relief has saved me a lot of money. It's saved me a lot of stress. Just having the confidence that they're working with the different credit card companies makes it so easy for me. Consumers never feel like they have the power to manage those things. The other part of it is I had several credit cards and I just put them all away. Now, I'm just using my bank card and my bank account. So, that makes a difference.

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    Verified purchase
    Staff

    Reviewed June 7, 2019

    I had a good experience with the National Debt Relief reps who helped me. My questions and concerns were addressed well. So far, the payment plan they set up for me has been good.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 6, 2019

    Updated on 08/14/2020: I could barely able to make the minimum payments for my debts and I was receiving phone calls from the creditors before I became involved with National Debt Relief. Now, they are constantly working on my behalf and I'm no longer receiving phone calls saying that I'm late or asking how much of payment I can make. When I first signed up, I did it over the phone and they send me some stuff online. The representative that I spoke with was a very polite gentleman and informative. I liked him. Now, everything has gone online. I called them last month and I was on hold for so long that the phone went dead. But I sent them an email and they responded. It took them a good 24 hours to respond to my email.

    Before the pandemic, I was able to make my monthly payment as scheduled with National Debt Relief. My difficulty now is that for the past month and a half, I haven't been able to make the payment. Hopefully, they're gonna continue to work with me, or I'll end up having to file bankruptcy if they can't. But so far, they have been great and I have been extremely happy with the service that they have provided for me. Given the current circumstances, their hands are tied just like ours are. They send me a monthly newsletter to help me out with finances and give me some financial tips. In their newsletter, they let me know who is my global client, where my deduction is going to come from and they give me upfront information regarding my account.

    Original Review: I had to file for debt relief due to major family illnesses. My best to Taj and his crew. They made the process smooth and easy. Their level on empathy was optimal. Before speaking with them I felt like a failure because I couldn’t pay my debts. The team made feel at ease and let me know they are with me to assist.

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    Verified purchase
    StaffTransparency

    Reviewed June 6, 2019

    I was skeptical about this service and if they could help me. I am here to say that their ability to help and explain everything about the services that they offered was beyond reproach, they were very patient and answered all my questions in detail. I have joined the team knowing that I will be covered until I am debt free. Thank you for removing all my fears, anxiety, and stress associated with my situation. Outstanding job by all that I spoke with and thanks to Christopher ** for his outstanding can do attitude, he is a great asset to to company.

    Regards, Javier

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    Verified purchase
    Transparency

    Reviewed June 6, 2019

    Everything was explained and accepted. I will have the opportunity to contact anytime I feel I need help. I understand that this will in the long run help my accounts. I am ready to start this journey of getting out of debt.

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    Verified purchase
    Customer Service

    Reviewed June 6, 2019

    I want to Thank National Debt Relief for their support. No more collect calls... I feel so happy and free of debts. I’m so happy to work with NDR. Great experience. I had I surely recommend it to my friends and family. Thank You again!!

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 6, 2019

    Overall great experience. Kathy and Nancy are great at what they do. They were very informative and answered all of my questions. They made the process very pleasant. I recommend to friends and family. They both did a great job especially Kathy. She took her time to explain everything to me and made sure I had direct contact number if I had any more question.

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    Verified purchase
    Transparency

    Reviewed June 6, 2019

    Have nothing but great words and expectations to say about all that I have been in contact with Jason ** was outstanding, professional and took the time and effort to go thru and explain everything in detail to me ensuring that I fully understood and agreed to everything.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2019

    I received good customer service as all of the representatives that I spoke to were knowledgeable, informed and pleasant. Sam **, whom was my first contact was very responsive and answered all of my questions. My apprehensiveness in seeking this type of circumstances were quickly put to ease by speaking to her. Thank you!

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    Verified purchase
    ProcessTransparency

    Reviewed June 6, 2019

    I was very uncomfortable about taking this step, everyone I have talked to has been very supportive and walked me through all the steps. I feel a lot better about going forward with the process. I would definitely recommend this to a friend in the same situation.

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    Verified purchase
    Process

    Reviewed June 6, 2019

    The process was quick and thorough. All my questions were answered. The information I received were repeated several times. I can see why debt relief is going to help me more than counseling or consolidation or continuing what I am doing. I am just concerned about the creditors' reaction and how it will affect my doing business with any creditors in the future.

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    Verified purchase
    Staff

    Reviewed June 6, 2019

    Everyone was very helpful in explaining the paperwork and going over all of the information. Looking forward to a healthy working relationship in paying off my debt. Will contact you if I have any added questions on this matter.

    Thanks, Maria

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed June 6, 2019

    Thank you for all your help in this process of becoming debt free. I appreciate the time and support I have received this far. The process was easy and all the associates have been very professional. NDR associates have been very friendly and willing to explain the process as well as to answer all questions.

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    Verified purchase
    Staff

    Reviewed June 6, 2019

    Outstanding great personnel to work with. Always willing to help and to go out of their ways to make a difference in everyday occurrence in people’s life for a better tomorrow to improve credit scores and by most be out of debt.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed June 6, 2019

    Nomer ** and Edmund ** provided excellent customer service when helping me set up my debt relief plan. They explained how the program works and how National Debt Relief can help me become debt free by answering all my questions and taking time to go through every document.

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    Verified purchase
    StaffProcess

    Reviewed June 6, 2019

    Very good job at explaining the program. Both representatives I talked to were very friendly and listened to all my questions and gave me detailed answers back. Look forward to working with them. Thank you for making me feel relief at becoming debt free.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2019

    After just the call, I feel relieved already. I didn't feel like I was being judged at all or looked down upon. They gave me instant relief just by talking to them. I actually felt like there was hope for my situation. Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2019

    The staff member Edmund ** and Darryl ** was very Very helpfully in Help my with all my debt relief paper to sign and how to find it on emails and very nice to wait patiently and we thank you very much. I will tell my friend and family????

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    Verified purchase
    Staff

    Reviewed June 6, 2019

    My experience with the National Debt Relief was very positive! The reps did a great job. The National Debt Relief personnel were very thorough. The National Debt Relief personnel were very helpful and knowledgeable. The National Debt Relief personnel answered all of my questions.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 6, 2019

    Very helpful. Good customer service. Would recommend to anyone looking to become debt free. Customer service explained the process very well and made it very understanding. Would recommend to others. Thank you for being so helping and understanding. National Debt Relief is a plus.

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    Verified purchase
    Staff

    Reviewed June 6, 2019

    Your people are very nice to talk to. I give you a 5. Nick was so helpful and kind. He took patience and went through everything and help with things I didn't understand. I'm so relieved to have you people to help me. Thank you & God Bless.

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    Verified purchase
    Staff

    Reviewed June 6, 2019

    After much research, I called NDR to obtain information and to have a few questions answered. By the end of the conversation, I had enrolled in your program! Daniel ** and the rep during the Welcome stage, were professional and lacked judgment. I feel confident the right decision was made and excited to begin this journey!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2019

    Great customer service and one of the easiest things I have done. Jonathan ** and Amanda ** were awesome! I am excited to have everything paid off and piece of mind I will be able to make ends meet. Thank you!

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    StaffTransparency

    Reviewed June 6, 2019

    I received all of the documents related to the payment program, National Debt Relief, that I enrolled. The agents that I spoke to, both of them, answered all of the questions that I have, patiently explained everything on the documents that I received and signed.

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    Verified purchase
    Staff

    Reviewed June 6, 2019

    I'm very glad to have enrolled with National Debt Relief, they have been very professional and polite, it's nice to know that there is a solution to my problem, they are saving me a lot of money and time, I advise anybody who is in a financial hardship and struggling to find a good solution to contact National Debt Relief and see if they can help.

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    StaffTransparency

    Reviewed June 6, 2019

    So far so good. I'll be better able to evaluate as the program progresses. Thanks. I don't have forty more words. People I have spoken with have been clear and helpful. That's it, I am done trying to come up with inane words, goodbye. Anna Marie **

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    Customer ServiceStaffProcess

    Reviewed June 6, 2019

    I am happy with the experience thus far, but have nothing else to comment on since I am new to the program. The associate whom I spoke with first, Eddie **, was very thorough in explaining the program, and assessing my financial situation.

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    Verified purchase
    StaffProcess

    Reviewed June 6, 2019

    We would like to thank Amir ** for his very professional help in describing the National Debt Relief program and in assuring that we had no questions. Additionally, we would like to thank Ronald ** for going over all the documentation with us so that all the papers were correctly signed. Both of these gentleman were extremely helpful and professional. Thank you again. Louis and Deborah **

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    Staff

    Reviewed June 6, 2019

    I feel they are very understanding, helpful and easy to work with. There was no judgment. I feel awful about my debt and they are amazingly helpful. I can't wait to finish this and be debt free. I can't thank this company enough. Tears of joy just flow down, knowing they are here to help me!!

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    Verified purchase
    Staff

    Reviewed June 6, 2019

    The two reps I spoke with were extremely thorough and knowledgeable. While I'm nervous about enrolling in a debt negotiation program, I'm more nervous about potential judgements and my credit is already suffering. Your company received great reviews online and this is what convinced me to use National Debt Relief. The other companies I spoke to were unable to include debts greater than 90 days overdue. That isn't the case with NDR. Thank you.

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    Verified purchase
    StaffProcess

    Reviewed June 6, 2019

    All efforts made to assist me were fully all encompassing of my needs and in a very comfortable and understanding manner. The process is completed in a manner that I am confident of my success. Thank you very much. I am very satisfied thus far.

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    Verified purchase
    Staff

    Reviewed June 6, 2019

    Devon was the first individual I spoke with. He was kind and listened to my worries and helped me the whole way. I talked to a nice lady on the welcome call. She was excellent also. I’m looking forward to a great future with them on my side.

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    Customer ServiceStaff

    Reviewed June 6, 2019

    I was very impressed with your staff's attentiveness and ability to answer questions during this process. It was very easy to understand and not overwhelming. I truly hope the rest of the program is just as friendly and helpful in my endeavors to reduce and eliminate my accrued debt.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 6, 2019

    Everyone I spoke with was exceptionally kind, courteous and helpful. The information was clear and concise. The phone calls came in a timely manner. Anthony and Paul made the process as comfortable as it could possibly be. Thank you for your help in this distressing matter.

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    Verified purchase
    Customer Service

    Reviewed June 6, 2019

    I'm a new customer and I don't seem to be able to find an order number but as far as the service goes as of now I'm still in the waiting process. Thank you for your assistance. I was given this suggestion by my son's mother to enlist your Aid and resolving my debt issue. As of yesterday I called and received services from National Debt Relief no sign the documents and submitted them. Thank you very much.

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    Staff

    Reviewed June 6, 2019

    Edmund ** was professional, courteous, patient, well informed. High 5. I would highly recommend your company based on Mr ** and Ms **. They are top shelf. I commend you on the way your representatives handle transactions. Thank you for all your help.

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    Verified purchase

    Reviewed June 6, 2019

    My experience with National Debt Relief was and is like a breath of fresh air in a dark stale place. I'm looking forward to regaining my LIFE back. In today's world I realize I'm not exempt from traumatic experiences and Death, my reality became a stale nightmare which caused my present circumstances. I needed relief and lo and behold I came across National Debt Relief on T.V.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 6, 2019

    My experience was actually really good, Miss Maria Kay did not once make me feel uncomfortable. She explained everything easy to understand, Answered every question I had about the program. She talked to me like she just one of my friends! Everybody I have spoken with so far was very awesome! It was a great customer experience!!

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    StaffTransparency

    Reviewed June 6, 2019

    The gentlemen that we talked with today were very nice and explained everything in detail, where we could understand it, and hopefully get everything they want done on time. They are helping us, when we really needed the help. We are at our wits end and did not know where to go. We saw the advertisement on TV and decided to apply and see what happens. Hopefully we can be out of debt soon with no problems from anyone. Thank you so much.

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    National Debt Relief
    Response from National Debt Relief

    Charles, welcome to the program. We'll do everything we can to ensure your time here goes as smoothly as possible. Please contact Client Success to review how the program works. We gave you a lot of information during enrollment and you're sure to have questions. We encourage you to reach out so we can clarify everything. We look forward to hearing from you.

    Verified purchase

    Reviewed June 6, 2019

    Helped me with peace of mind. Will recommend this company to friends. I know my credit will be negative for as long as I’m paying on debt. But once I pay it off I will be able to bring it up again. In the meantime I will have my peace of mind on being debt free.

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    StaffTransparency

    Reviewed June 6, 2019

    Every bit of information was explained in detail. Couldn't be happier with the service I've received! My agent took the time to go over information and didn't hesitate to stop and see if I had any questions or concerns. I look forward to being debt free and having my freedom back. Thank you very much. Sincerely, Kirt

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    Customer ServiceTransparency

    Reviewed June 6, 2019

    I saw National Debt Relief advertised on TV. It sounded like something I was interested in, and it sounded great. I went with them and they have been really great with me. They have worked with me, and called me, checked in, and told me what was going on. My negotiator was very precise on what he was doing and walked me through everything that was going on and explained to me what was going on. National Debt Relief told me that they call the different people that is on the list and get it to them for I can afford to pay it. They take the money out of my account every end of the month and distribute it. So far, it has worked good.

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    Customer ServicePriceStaffProcess

    Reviewed June 6, 2019

    I got into a program that was a little expensive and it turned out not to be a good plan. That program got me into this small debt that was kinda hard and could sue me. National Debt Relief was the only way that I could do right now to be able to pay off that amount. It has some average reviews, and then I saw some good reviews. I called them and I like the way that they did things for me. The enrollment process was pretty simple. All I needed to do was just call some creditors and some banks and let them know that I was working with National Debt Relief now. If they had any questions, just talk to them. I had to sign some paperwork for the bank account and the insurance that they cover for any type of lawsuit.

    National Debt Relief came up with the amount of money that I owe, how much they can settle for, and they take that into the payment that I need to do every two weeks. When there’s a creditor that’s ready to settle, they take some of that money to pay for that. I’m trying to pay off a couple of credit cards ‘cause they’re very expensive on the interest rate. The program is supposed to go for four years and I’ve been with Debt Relief close to a year. It’s all been great. I was able to pay off two credit cards, and all I can do is keep paying till I’m able to be debt-free. If I happen to become a little more successful in the business that I’m trying to do, then I can pay it faster.

    Every time I ask some questions, I like someone that is able to give me some answers. There are so many times that you get people and they just don’t pay too much attention. It’s not a lot of help. That’s what led me to kinda work with National Debt Relief because they’ve been getting good result so far. They've been helping me a lot.

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    Customer Service

    Reviewed June 5, 2019

    An amazing call that really gave me hopes for financial change. I am happy to say that I would recommend this to someone largely due to the fact that it was the only option there for me. I appreciate all the time and effort that NDR has put into my case and hopefully in the next 2 years I will be debt free.

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    StaffProcess

    Reviewed June 5, 2019

    Very helpful answered all questions fully and made sure I understood what was going to happen. Made sure to stay with me thru every step and that I fully understood every step and all the details of the program. Made sure I was aware and comfortable with what will happen.

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    StaffProcess

    Reviewed June 5, 2019

    National Debt Relief was compassionate, friendly and informative. They were patient and wanted to make sure I understood every aspect of the program. I can finally breathe. I feel like I can finally start to get out of debt and prepare for the future for my children and me. Thank you so much.

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    StaffProcess

    Reviewed June 5, 2019

    The agents I spoke to were very professional and informative. They clearly went over the program and gave me lots of opportunities to ask questions. When I did ask questions they answered them very thoroughly. I am very happy with my decision to go through your program and hope for success.

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    StaffProcess

    Reviewed June 5, 2019

    Working with there Debt Specialist was a pleasure. They make sure you understand what the process is. They are very good in answering any questions you have. Daniel ** was a pleasure to work with and what he told me did take place. No hidden surprises.

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    Customer ServiceStaff

    Reviewed June 5, 2019

    I received an email, not sure of. I have been trying to figure out different loans to cover up others. Then this email. I called, scared of fraud, all was good. I am still thinking. My first phone call Mr. **, was great he understood. BANG! I was signed up. Knew my payment and how many months. Very Good. All very official. Great relief, one payment @ month. 24 hrs into this have their numbers, address, email & fax. I Believe???

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    StaffTransparency

    Reviewed June 5, 2019

    NDR representative was very professional and explain the program until I had a clear understanding. They walk me through each step efficiently and accurately. My experience was great and I would recommend anybody trying to go debt free. I had no doubt in going debt free the moment Amir ** enrolled me the program and walk me through the necessary steps to become financially stable.

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    StaffTransparency

    Reviewed June 5, 2019

    Everyone was very nice and helpful. Very willing to answer questions and explain it so that I was clear on everything. I will definitely recommend them to my friends and family if they ever come in to a time when they need help.

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    Price

    Reviewed June 5, 2019

    I had a wonderful stress free experience. Would recommend to anyone. I was struggling with month to month bills and never getting anywhere due to such high interest. Now I can remain calm as I have help now. Thank you again.

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    Staff

    Reviewed June 5, 2019

    Kenny and Edwin both were very responsive and had great accuracy with all questions I had and with the answers they gave me. I felt very welcomed and confident with my decision using National Debt Relief. They were both very kind and very patient with me!

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    Customer Service

    Reviewed June 5, 2019

    During welcome call Brandy was extremely quick and robotic, reading from a script and showing no emotion or understanding WHEN I was confused. Guess I'll figure it out as the process continues. Though I do thank you for the help.

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    National Debt Relief
    Response from National Debt Relief
    Hi Deborah,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 5, 2019

    When speaking with the Loan Specialists they were very helpful, knowledgeable and explained everything thoroughly. They answered all of our questions to make sure we understood the process. They reviewed phone numbers so we know where to call should we need anything. Thank you very much.

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    PriceStaff

    Reviewed June 5, 2019

    Nothing but professionalism from Marciano and Jasmine. Easy, dedicated individuals who looked out for my best interest. They were personable and easy to get along with. I would recommend this to whomever asked me for this type of service. Thank you for everything.

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    Customer ServiceTransparency

    Reviewed June 5, 2019

    He was very clear and transparent about what to expect with NDR’s service. I appreciated that. Hopefully going forward subsequent interactions and service will be as straightforward and thorough as his introductory phone call. Follow up phone call today was also very encouraging. Thanks so much!

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    Customer ServiceStaffProcessTransparency

    Reviewed June 5, 2019

    Michele was wonderful, she answered all of my questions, even allowed me to conference my mother into the call so she could explain the program to both of us so that we could reach an informed decision. When it was time to finalize everything she took the time to go over every aspect with meticulous detail and make sure that all of my questions were answered. She was very knowledgeable and put me at ease through the whole process.

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    Customer ServiceTransparency

    Reviewed June 5, 2019

    The company has great customer service, reliable and trustworthy. Yesterday and today was a good experience. The questions I had was answered intelligent and precise at the same time. Fast and accurate and explain all process with a lot of details... Bravo!!

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    StaffTransparency

    Reviewed June 5, 2019

    She was very clear on every subject that was discuss. I'm so glad to be part of National Debt Relief family. Was a little scared to stop paying on those accounts. But the reassurance of your team has put that aside.

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    Customer ServiceStaff

    Reviewed June 5, 2019

    Right when I was feeling hopeless I ran across a ad for National Debt Relief. I gave them a call and right away they made me feel like there is hope after all. Very helpful and thorough with there service so far.

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    StaffProcessTransparency

    Reviewed June 5, 2019

    Everyone I talked to was fantastic - polite, clear and really knowledgeable, great people! Took lots of time to explain and walk me through the process... seamlessly. Also waiting time was minimal and got the feeling they both cared that I am to be successful with the program.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 5, 2019

    Mr. D. ** and Ms. M ** were extremely professional, informative and were able to answer any questions or concerns I have had. They were prompt in their service at all times, kind, considerate and polite! They explained the whole process to me prior to my agreeing to accept this service and took me step by step throughout the process. I thank them both for their integrity and professionalism.

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    Customer ServiceStaffTransparency

    Reviewed June 5, 2019

    Great customer service and explanation of services. Both representatives I spoke to were very helpful and responsive. The times that we scheduled were met and e-mail communication was prompt. I have no complaints at this moment about this service. I look forward to this process and its results.

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    Staff

    Reviewed June 5, 2019

    Darius ** provided world class service. He was very profession, knowledgeable and polite. The follow up enrollment customer representative was also a pleasure to speak with and answered all my questions and concerns. Overall I am extremely satisfied. I have high hopes of debt relief thanks to National Debt Relief.

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    Staff

    Reviewed June 5, 2019

    It was such a pleasure dealing with Marvo **. He definitely put my mind at ease with the information he provided me with. He was very thorough in explaining my options and helping me decide which was best for my family. I can't wait to get my finances back in order.

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    StaffProcess

    Reviewed June 5, 2019

    He was very patient and thorough. He took his time since I was on my cell driving home after work. I feel better now about the process I have started, and confident that this will yield the results I am looking for.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 5, 2019

    Everything explained very well. Customer service excellent. Did not have to ask a lot of questions. All presentation was very given. They made sure you understood the program and how it was going to work for and what and who to contact if you have any questions. They gave you all information as to who you need to contact with any new developments.

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    StaffProcess

    Reviewed June 5, 2019

    People easy to talk to and really get down to the best plan to help with debt issues. The program seems to work in the customers favor for most part. Would highly recommend to all who are in need of a way to get finances back on track.

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    Staff

    Reviewed June 5, 2019

    I had not previously considered going the route of seeking debt relief, however my experience from the start has made me feel confident that I made the best decision in going with NDR. The review process with specialist Joshua ** was informative and extremely helpful. I look forward to becoming debt free.

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    StaffProcessTransparency

    Reviewed June 5, 2019

    I thought Kyle was very professional, spoke clearly and concisely. Explained everything so that the average joe could understand! Very friendly! The process was super super easy! Had my entire application completed and accepted in about an hour! VERY pleased with my experience. Would recommend again!

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    National Debt Relief
    Response from National Debt Relief

    James, thank you for sharing your experience with us. We've let Kyle know that you mentioned him and appreciated his efforts! Please let us know if there's anything else you may need.

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    Reviewed June 5, 2019

    We are very pleased with all the help we received in solving our money problems. We are thankful especially to Veronica who seemed to go the extra mile to help us understand. Our problem started because receipt of credit card from Bank of America despite we never applied for.

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    National Debt Relief
    Response from National Debt Relief

    It was our pleasure helping you through the enrollment process, Marsidi. Please let us know if there's anything else we may be able to do for you.

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    Staff

    Reviewed June 5, 2019

    THANK YOU, THANK YOU, THANK YOU, THANK YOU TIA FOR BEING THE OUTSTANDING PROFESSIONAL THAT YOU ARE and for making me feel human again! You gave me peace of mind immediately once I listened to you and gave me awareness and proper guidance to confidently move forward and confront my debt matters! THANKS TO YOU TIA, I feel on top of the world! I LOVE YOU, TIA!

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    Reviewed June 5, 2019

    Our experience in signing on with National Debt Relief was done in a professional manner. So far, so good. We needed the help & the Michael ** convinced us this was the path to go down. The peace of mind is worth the effort.

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    Customer ServiceStaffProcess

    Reviewed June 5, 2019

    The agent that assisted me with the welcome call # was professional, polite and eager to assist me every step of the way. We got it done with ease. She took her time, was knowledgable with assisting me. The whole process from start to finish was great! I give the agent a five star!

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    Staff

    Reviewed June 5, 2019

    It was a pleasant experience and I was very happy with everyone that I spoke with. I am feeling confident that they will be able to help me reach my goals. I have all the information so that I can contact them any time that I have a question or concern, which makes me feel much more secure.

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    Customer Service

    Reviewed June 5, 2019

    So far the customer service has been great. I'm looking forward to financial and I hope that I have chosen the correct path. However it is too soon for me to give an accurate score since I just signed with the company. Please ask again in 90 days. Thanks.

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    StaffProcessTransparency

    Reviewed June 5, 2019

    The person was very knowledgable, patient, and knows her stuff. I appreciate all that she went through and the explanation I was given. She touch on every aspect of the program and how it works, what to expect from creditors with the do and don't of the program.

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    Customer ServiceStaff

    Reviewed June 5, 2019

    Great people and customer service. Made me as a customer feel at ease. I would definitely let family and friends know about this company and its overall friendliness. I don't know what else to say about my experience that I had today.

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    Staff

    Reviewed June 5, 2019

    I have always been wanting to consolidate but was skeptical. Speaking with knowledgeable professional people definitely made my decision easier. Thank you to everyone that has helped me along the way especially to Valarie for her kindness. Can’t wait to get out of debt.

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    Customer Service

    Reviewed June 5, 2019

    I had surgery and I lost my job where I was making a lot of money. Because I was off so long, they couldn’t hold my job anymore. So, my credit cards got behind. And then, I was getting a little money in the beginning, but it wasn’t enough to take care of the bills. So, I signed up with National Debt Relief. I went online and I did some research, and from all of the reviews that I saw, National Debt Relief had the best reviews.

    I got in their credit card consolidation program, and the enrollment process was a little lengthy but it went fine. And I talked to a gentleman who said I had to fill out a form, but I had did everything online. And I waited for his email, but I never got it. So, I'm not sure where he sent it or if he even had the correct email. Also, I was gonna call them because I've been getting calls from some of the creditors, and they said they haven't heard anything from National Debt Relief as of yet, and I signed up with them in January. I make my payments every month and I shouldn’t be getting calls at this point being six months out. Other than that, two creditors had been contacted and payments are going to them.

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    National Debt Relief
    Response from National Debt Relief
    Hello Demetra,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

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    Customer ServiceProcessTransparency

    Reviewed June 5, 2019

    I was doing the search online and National Debt Relief was the first company that popped in Google. It requested enough information from me to move forward with the company. I had gotten some debt consolidation to get free from my debt from credit cards. I've been with them since October and the program has been working fine. Plus, I've had pretty good communication with the negotiator. I like my payment plan. It is reasonable and helps me out a lot. Working with NDR, I've been able to save money and lower my debt.

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    StaffTransparency

    Reviewed June 4, 2019

    I was nervous about starting this plan, but the representatives explained everything so well and gave me the confidence to enroll and I am looking forward to becoming debt free! I would highly recommend this service to others, without question. Thank you so very much!

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    Customer ServiceStaffProcess

    Reviewed June 4, 2019

    Great experience so far. Moses was very helpful and very reassuring. He answered all my questions and addressed my concerns. The gentleman who conducted the welcome call was just as helpful. While I am anxious about beginning this program, I feel confident that this company will help me move in the right direction as I try to find financial peace.

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    Customer ServiceStaff

    Reviewed June 4, 2019

    I had been so embarrassed to call about my debt, this company’s employees are all super sweet and very helpful. I’m so thankful I finally took the right step and am getting all my debt taking care of. This was definitely the right decision for me and my family.

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    StaffTransparency

    Reviewed June 4, 2019

    They were very helpful and explained to where that I could understand. They help guide through all of the paperwork. Explained everything to detail. I would recommend to others that are in debt and need their help. I am very satisfied with the service That I received o 6/4/2010.

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    ProcessTransparency

    Reviewed June 4, 2019

    Viola was nice, precise, and spoke very clearly. Andrew took me through the process and explained everything well. I don't have much for suggestions on improvement but I suppose an app for mobile devices would be successful.

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    Staff

    Reviewed June 4, 2019

    I had the wonderful experience of speaking with two very patient, knowledgeable, and friendly representatives throughout my time opening my account. I asked each so many questions, yet they both maintained their professionalism, their friendliness, and their continuous support in whatever my choice was. Both deserve an A++.

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    StaffTransparency

    Reviewed June 4, 2019

    Very clear and concise explanation of terms, conditions and the process in general. Were always responsive to questions, and were helpful throughout. Were very thorough, very knowledgeable and easy to work with. Provided detailed instructions of what to expect and a number of possible "what if" scenarios. Were honest with some negative effects.

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    Customer ServiceStaffProcess

    Reviewed June 4, 2019

    Very nice and answered my questions. Very informative and polite. She was very nice and understanding to my questions and the ability to walk me through the process. I was explained the process and if there is anything else I need I can call.

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    Staff

    Reviewed June 4, 2019

    I'm in the beginning stages of this process. This was a very hard decision to make; however, each person that I've worked with has been very helpful, understanding and caring. I look forward to this journey with the help of NDR.

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    StaffProcess

    Reviewed June 4, 2019

    I am very pleased with the simplicity of the overall process. I will be in touch with your customer service department as I go through the rest of the debt relief process. I am very satisfied so far and will be expecting the same level of professionalism and service I just received.

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    Staff

    Reviewed June 4, 2019

    The representatives were polite and professional out to help me deal with a tremendous burden. It felt like a weight was off my shoulders once enrolled. Thank you for your help!!! I look forward to being debt free and financially stable.

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    Customer ServiceStaff

    Reviewed June 4, 2019

    I was pleasantly surprised with the concern my counselor showed me. Everyone I have spoken to has gone beyond and above in customer service. I would definitely recommend this company. They listened to my concerns and worked diligently to meet my needs.

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    Customer ServiceTransparency

    Reviewed June 4, 2019

    The customer service has been outstanding. Transparency is an understatement. You guys have been so awesome at explaining everything to me and helping me out. I cannot express how grateful I am for you all. I look forward to working with you all to improve my financial state.

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    Staff

    Reviewed June 4, 2019

    I always considered myself financially responsible, but then life emergencies struck and I found I was taking out more and more debt. For a while I was able to get by, but eventually it became too much and I needed help. National Debt Relief was helpful and considerate to help me on my path to being debt free.

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    StaffProcess

    Reviewed June 4, 2019

    The enrollment process by Krista **. was done in an absolute outstanding manner. She quickly understood my particular situation and provided a solution that best fit my needs and to succeed in the program. I really appreciate her kindness. The woman (Sorry name unknown) who handled the Welcome Portion of the program was thorough, helpful and equally as kind. Tremendous job by both.

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    Staff

    Reviewed June 4, 2019

    Everything went smoothly and the reps were friendly! I am relieved to have peace of mind that I can get be debt free in a few years or sooner. Thanks for all of your help. I am grateful for everything and excited to to get this burden off my back.

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    Staff

    Reviewed June 4, 2019

    National Debt Relief is a very professional and responsible debt management company. I would give them 6 stars if I could. 110% satisfaction! We are so glad we contacted them for their professional assistance! If you need debt management assistance I highly recommend them. It is a vicious cycle to try to make minimum payments every month with no light at the end of the tunnel.

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    Staff

    Reviewed June 4, 2019

    Both ladies were exceptionally nice, polite, courteous, very helpful with great personalities... That made it much easier to express my financial situation and problems... Thanks so very much for the service of these ladies... I appreciate them both working with me...

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    Reviewed June 4, 2019

    I rated your company 4 out of 5 only because I felt that the persons taking or receiving information was in a hurry. I hope for big things from your company since it is rated so highly. You should have a review process periodically.

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    Staff

    Reviewed June 4, 2019

    Initial contact was very good. Fast, professional and courteous. Would like an opportunity to rate later on in the process after negotiations have been resolved to have a better understanding of how debt relief works for the consumer. The two gentlemen I spoke with (Randy & Keith) were amazing and I would definitely recommend to my friends if in a similar situation.

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    StaffProcessTransparency

    Reviewed June 4, 2019

    Both of the representatives that I have spoken to were very knowledgeable and helped me to understand the process. They were very helpful and explained things in terms I could understand. They answered every question I had, Even if I had asked it previously.

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    Process

    Reviewed June 4, 2019

    From what I gathered from National Debt Relief is that it is a great program. If I had known about it sooner we might not have had to file bankruptcy as often as we have and we could have improved our credit score back then. I have relief and peace of mind that it was the right decision on our behalf and I finally made the right decision to contact you.

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    StaffTransparency

    Reviewed June 4, 2019

    It was a great help that Gillbert ** gave me, he walked me through everything answered any and all questions that I had. It was a relief to final get the help to settle any and all this stuff that I have going on. I just want to say thank you. Thea **

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    StaffTransparency

    Reviewed June 4, 2019

    The representatives were informative, polite, and answered the questions I asked. Each portion of the agreement was verbally explained to me. I am grateful to have the option of debt relief and the excellent advice that was given to me by the representatives.

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    StaffTransparency

    Reviewed June 4, 2019

    Everyone has been very clear, concise and helpful without making me feel bad that I am trying to do this. I just got done with all the paperwork and hoping that everything will go through well. These people make me feel confident. Thank you so much.

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    Staff

    Reviewed June 4, 2019

    The team that worked with me was very helpful and patient in getting everything together and helping me get started on fixing my debt. They were very helpful in providing me all the information I needed going forward. They were a great help all around and would recommend them to anyone looking to fix their debt.

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    Staff

    Reviewed June 4, 2019

    Services Representatives were to the point, pointed out important information, answered all questions, were friendly, and demonstrated patience when answering questions. Was informed of the time that would be needed to complete processes, which was completed with the time frame.

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    StaffProcess

    Reviewed June 4, 2019

    Both people I dealt with made it a easy experience to handle, and were very polite and made sure I understood everything as we were going along with the rules and such.. So far I am happy I chose this program course. I am only at the beginning, so I am uncertain how well this program will actually work even tho the internet stated this was number one site to use among other debt relief programs..

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    Staff

    Reviewed June 4, 2019

    Everyone I talked to was so helpful and very nice and professional! They answered all the questions I had and did not make me feel bad for how much debt I have. I would highly recommend going through National Debt Relief if you are struggling!

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    Staff

    Reviewed June 4, 2019

    Y'all did a great job, thanks. Hope all works well, Randy did a great job. I appreciate the quick and the patience. Bianca did a great job, and was very positive. Thank you very much. Christian. Kudos team. Hope to finish in 2 years.

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    Customer ServiceStaffProcess

    Reviewed June 4, 2019

    As cliche as it sounds, not all heroes wear capes. Terrance is the man. He knew we were in so much stress with all the debts we have acquired throughout the years and he has extended his hands to help. He was very kind, friendly, knowledgeable and patient throughout the process. I literally broke down in tears once he said we were approved and accepted to the program. The following day, I received a call from Calecia who was also knowledgeable, kind and patient enough to go over everything and answer all my questions. Thank you, NDR and to your team for a job well done. You just saved me from drowning. I look forward to the future of becoming completely debt free.

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    Customer ServiceStaffTransparency

    Reviewed June 4, 2019

    I was looking for a no-nonsense efficient way to deal with my debt. Vanessa and Brandi were great in getting me enrolled and answering my questions. All information was transparent and straightforward. NDR was recommended to me by word of mouth and I'm glad I made the call.

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    StaffProcess

    Reviewed June 4, 2019

    Both the representatives that I dealt with today were both professional and kind. I had Charlene ** and Ronald ** and appreciate their interactions. Charlene made sure that I didn't feel embarrassed and Ronald reiterated what Charlene had asked of me and my understanding of the program.

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    Staff

    Reviewed June 4, 2019

    Each person that I have dealt with is tremendously professional and they have been so very patient in dealing with a recently retired 76 year old female. High tech is not a strong suite for me, so they have allowed me adequate time to get it going. That I really appreciate.

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    Staff

    Reviewed June 4, 2019

    I received a letter from National Debt Relief and decided to contact them out of curiosity. They provided me with helpful information to make an important decision. The bottom line is that you're going to end up paying more by trying to settle your debts on your own. So I made a decision to make a sacrifice in order to achieve debt freedom.

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    Reviewed June 4, 2019

    It was good and new experience. I don't know what will held in future but I did this. If I feel good I will definitely recommend to others. I never been did like this. I don't know what will creditors will behave with me. I feel little bit scare.

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    StaffProcessTransparency

    Reviewed June 4, 2019

    Explained everything very well to Me, very patient with questions and walked me through everything step by step. Olivia was very easy to work with and understanding of my situation. I really appreciate her help with guiding me through this process and explains to me the legal and financial help I would receive.

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    Customer ServiceStaff

    Reviewed June 4, 2019

    I am grateful to the two people who helped me with getting debt relief, great experience with Colleen and the gentleman who called for the welcome call and I greatly appreciate the help in reducing my very stressful situation. Once again many thanks to both of them.

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    Customer ServiceStaffTransparency

    Reviewed June 4, 2019

    Kay and the gentlemen that I talked to on the phone were polite and informative. I was nervous at first but after they explained things to me I was put at ease. Kay replied back to all my emails. She was great.

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    Staff

    Reviewed June 4, 2019

    National Debt associates very friendly and helpful to the needs of potential clients. As a new client I was pleased with how they handled my needs. I will recommend this company to my family and friends if a need comes up that they will ever need help. Thank you everyone who has helped me with this progess.

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    Reviewed June 4, 2019

    We needed to pay off debt and they were extremely helpful in giving us options. Thank you so much. Now we can look forward to the future and new start and not have to worry about our debt hanging over our heads.

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    StaffProcess

    Reviewed June 4, 2019

    Everyone I spoke with was friendly and very knowledgeable about services rendered. Made for a good process in a difficult time. Thank you for your time and such nice people to deal with. I would recommend this to anyone in need.

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    Customer ServiceStaffProcess

    Reviewed June 4, 2019

    The whole process seems to be quick and easy. Very knowledgeable and helpful staff. Im glad l called to start my road to becoming debt free! Others should do the same, and start their road to becoming debt free. They should have no troubles. They just need to make the call.

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    Jacob increased rating by 1 star.
    Customer ServiceStaffTransparency
    After a positive interaction with National Debt Relief, Jacob increased their star rating.

    Original Review: June 4, 2019

    UPDATED 8/28/2021: National Debt Relief has been very good. When I was getting set up with it, they were very clear and communicated very well. Any questions I asked, they answered promptly. Most of the reps know the answer and they will find an answer if they don't.

    ORIGINAL REVIEW: Just started so far so good. I hope they are everything they say they are and can get me out of debt. So far from my experience customer service has been great! Looking forward to seeing how everything playing out in the next 40 months.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for leaving a review, Jacob. We're glad that your enrollment process seems to have gone smoothly. Please reach out to Client Success to review the program's features and benefits. Our most successful clients are the ones who have the best understanding of how the program works. We look forward to working with you.

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    StaffProcessTransparency

    Reviewed June 4, 2019

    Josh is a very kind and considerate representative. He was sensitive to my situation and explained the details of the program well and made the material easy to understand. I was feeling like I couldn't breathe with all the debt. I am breathing much easier with the much smaller payments. Thank you!!!

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    National Debt Relief
    Response from National Debt Relief

    Thank you for sharing your experience with us, Kathy. We're glad to hear that your payments are more manageable now. One of the biggest factors influencing success in the program is consistency, especially with your monthly deposits. You want to stay as consistent as you can making these, but you can make adjustments if needed. Just reach out to Client Success for further assistance.

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    Customer ServiceStaff

    Reviewed June 4, 2019

    We felt comfortable while talking with Waseem **, the debt specialist and Monique, from welcome call. They were friendly. We feel like this is our first step to financial freedom. We are glad we called the National Debt Relief. We can't wait to be debt free.

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    Staff

    Reviewed June 4, 2019

    Easy to understand very helpful. National Debt is helping me get out of debt which is a good thing for my financial situation the staff (Maryam) was very helpful and answered all the questions I had. I would recommend NDR to others.

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    Staff

    Reviewed June 4, 2019

    The people that we have talked with to start our journey onto being debt free have been absolutely wonderful and very helpful. Looking forward to this journey and the end in sight. Thanks for your help and assistance so far.

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    PriceStaff

    Reviewed June 4, 2019

    Everyone was polite and helpful! I was very pleased with the help I received from Randi on opening my account to get rid of my debt. I cant wait to no longer have to worry about paying off tons and tons of interest.

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    PriceStaffProcess

    Reviewed June 4, 2019

    Enrolling with National Debt Relief was a bit of a long process especially when I just wanted random information. Though it took about 20 or 30 minutes, it was worth it. Since then, the program has helped me lower my debt. I did the automatic bill pay and it made it easier for me to advance on the program. Their reps told me what my monthly payment was gonna be and that I would have a $9.95 fee until I graduate. During the time I worked with them, their reps made me really comfortable. At first, I thought it was weird that they waited six months before they negotiated but they did that because they wanted to have a lower rate. Overall, NDR provides excellent service for the cost. Though it hurt my credit, it's a great program to have gone into and it really changed my life.

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    Customer ServicePriceStaff

    Reviewed June 4, 2019

    Everything went good with National Debt Relief. I told the guy everything that I had and bills I needed to try to consolidate when I talked to him. He worked with me and got everything down to a good price. The payment plan and the cost of the service are reasonable. It's been about 5 months since I started and it has been coming along pretty good so far. They paid off two or three of my debts within the time I got started and it was probably half the amount that the debtor wanted. As soon as they get agreement with the debtor, they send me an email or give me a call. I call them back and we work it out right then and there. They're excellent. National Debt Relief has gotten me out of what I put myself into.

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    Reviewed June 3, 2019

    I found the Green boys Wayne and Greg easy to deal with. It wasn't their fault it took so long. Was pleased most of the information came on through E-mail and was easy to make paper copies. I doubt if I will ever be happy about stopping payment on four credit cards. I have paid my bills for 83 years and only reluctantly stopped because I had to.

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    Customer ServiceStaffTransparency

    Reviewed June 3, 2019

    The people I talk to were so helpful, explain everything in detail, I’m glad I choose you! The experience just talking on the phone and feeling like these people are here to help, when I first call the guy was talking to me and telling if I didn’t qualify he would try to find something else that could help and that says a lot.

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    Process

    Reviewed June 3, 2019

    I was impressed with the program's ability to negotiate with my creditor's on my behalf. Especially since my need for credit has accumulated over the last few years while my kids have been enrolled in college. This program should be able to help me get my debts paid in a more timely manner.

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    StaffProcessTransparency

    Reviewed June 3, 2019

    Both representatives I spoke to were very professional and worked very hard to get all my questions answered. Theresa ** was especially patient and was able to put me at ease about getting debt free. She explained everything very well and made sure I understood the whole process from beginning to end.

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    Verified purchase

    Reviewed June 3, 2019

    To get help with debt relief for the debt I’ve come to own how much. With the plan that National Debt Relief help I will have some help paying off my credit cards and line of credit be able to be paid off early.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 3, 2019

    Both my initial meeting with Aaron, and my welcome call with Karen were very professional and thorough. I felt like my debt issues would have a resolution and that I would not end up in endless debt for the rest of my life. They were both clear on what the expectations from the program are and what they will be from me. I am satisfied with my initial experience with National Debt Relief and hope this is a foreshadowing of good things to come.

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    Customer ServiceStaff

    Reviewed June 3, 2019

    The experience with Charlene with establishing my account and the Welcome Center call team was outstanding. They made me feel welcome and important in a time that I felt bad about myself. Thank you all for your help and true caring attitudes.

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    Staff

    Reviewed June 3, 2019

    Helped me consolidate debt and set up a repayment program. Rose and Eva were quite helpful and patient in answering questions. This was as very emotional time for me and they were able to calm me down. We proceeded very slowly (which I appreciated) step by step.

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    Customer ServiceTransparency

    Reviewed June 3, 2019

    My service was very wonderful. The customer service was wonderful. They explained everything to me before tying me into anything. They made sure I understood everything and answered all of my questions. Very wonderful customer service. I look forward to working with the company and everyone with along the way.

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    StaffTransparency

    Reviewed June 3, 2019

    Everyone was top notch, has helped me so much with my debt. Thank you for getting me out of all this debt. Terrance explained everything to me and made me feel confident about my decision. Who knows where I would be without National Debt Services.

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    Staff

    Reviewed June 3, 2019

    Great Experience so far, Helpful in getting you out of debt with reasonable monthly payments, So far everyone who has spoke with me has been very knowledgeable and helpful. I would highly recommend this company. I can't wait to be debt free.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 3, 2019

    My welcome call was very well articulate. My interviewee helped to answer all my questions to the best of her ability. She displayed a great sense of patience. I am extremely impressed thus far with my experiences with your company so far.

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    StaffProcess

    Reviewed June 3, 2019

    NDR is a life saver. They made the process so easy. I have weight lifted of my shoulders. I spoke to 2 reps and they were genuinely concerned and helped me to the next steps. I am so glad I found NDR.

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    Verified purchase

    Reviewed June 3, 2019

    Very good. Needed help and hope it all works out. I am worried about having any legal repercussions against my wife and I. Greg was very helpful and guided me through all the agreement and filling out the required information.

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    Verified purchase

    Reviewed June 3, 2019

    They are very straightforward in telling you what they represent and exactly how they will help and they do not sugar coat the fact that credit score will be impacted by 50 to 150 points, depending upon other factors. Honestly, the best time to survey me would have been in 2 years once I have completed the program, because I am only getting started right now. Everything seems legit though and I am happy thus far and relieved.

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    Customer ServiceStaff

    Reviewed June 3, 2019

    So far, I have had great customer service. The people who I've talked to, have been able to answer my questions in a timely manner. They also have been extremely kind and helpful through a time where I'm feeling more and more stress financially.

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    StaffTransparency

    Reviewed June 3, 2019

    Operators were very kind, and knowledgeable. I felt like they truly trying to help me. I am also very pleased that the operators spoke English fluently and clearly. The operator walked me through the process and made sure I understood my agreement.

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    Verified purchase

    Reviewed June 3, 2019

    Was looking for help to pay my 2 loans off and making one loan payment for 22 months. National Debt Relief was there to save me. I would recommend National Debt to help anyone who is in a bind, help you out too.

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    StaffTransparency

    Reviewed June 3, 2019

    Very nice, helpful, she explained everything to me so I would understand. They talked me through step by step. Everything is reasonable at the touch of my fingers to see my account at any time, or if I need assistance for bill collectors how to go about handling.

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    Verified purchase

    Reviewed June 3, 2019

    Needed help with my debt situation. Refinancing my house was not an option as a 30 year loan would only make things worse. Really appreciated the detailed steps through the legal documents and creating a plan that will work for me financially for the next few years done by National Debt Services. I tried other debt consolidation services and what they came up with was not viable and they did not go through the contract in detail.

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    Customer ServiceStaffTransparency

    Reviewed June 3, 2019

    The staff is very polite and respectful. He explain every paragraph in detailed and answered my questions very well. He sent me an email and went through each detail. He gave a number to call and an email to send my questions. He gave an specific answer to my questions. Thank you!

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    Customer ServiceStaff

    Reviewed June 3, 2019

    Was looking for help and been seeing this in TV. Thought I would give them a call. Hopefully this will get me the relief and breathing room that I've been needing. They were very helpful. Thank you in advance for everything you will be doing for me.

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    Customer ServiceStaffTransparency

    Reviewed June 3, 2019

    Good people. Nice and fair. Good with information and helpful. Fast service and was good with hospitality. Good with communication and hopefully will be in the future. Very helpful. Would recommend to friends and family. Hung up and they called back immediately.

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    StaffProcess

    Reviewed June 3, 2019

    Thank you for making this process so easy, all of the staff are super friendly. Before I found out about you guys I was drowning in debt, thank you for making this process so easy for me to follow. I feel like I can breathe now.

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    Staff

    Reviewed June 3, 2019

    National Debt Relief was very helpful! They responded quickly and efficiently. They went through everything that needed to be covered. They asked me if I had any question multiple time, which is great because, it shows they really wanted to make sure I understood what we were talking about. If I have any questions, I emailed them and they replied very quickly. I highly recommend them, they were great!

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    Staff

    Reviewed June 3, 2019

    Terrence ** was very professional and courteous. He was instrumental in setting me up with your company. I really hope that the company pulls through with what was outlined in our financial agreement. If so, I would definitely recommend National Debt Relief to anyone needing your assistance.

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    Verified purchase

    Reviewed June 3, 2019

    The enrollment process was speedy and handled in a timely manner. Everyone spoke clearly and made sure I understood every word. I have had some hard times with paying my loans and I feel as if NDR will help me more than ever.

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    Staff

    Reviewed June 3, 2019

    Amazing service from beginning to the end. I feel secure in getting rid of my debt and have the proper team backing me up. I like how they made doable payments in order for me to save for the future and no longer feel suffocated. I will recommend National Debt Relief to all my friends and family involved in debt.

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    Customer ServiceStaffProcess

    Reviewed June 3, 2019

    It was terrifying at first, taking the initiative and making the call. CALL!!!! By far one of the BEST decisions I've ever made. The agents are extremely professional, understanding, and friendly! I cried when I was approved, it was a huge weight lifted off my shoulders, and that was just after the call! I can only imagine and look forward to the feeling of completing the program. I cannot stress enough, if you're on the fence of whether or not you should get their help, consider this your push!

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    National Debt Relief
    Response from National Debt Relief

    Angelica, thank you for the awesome review! Any new undertaking can be scary at first but we're glad you took the step anyway; now you've experienced firsthand the relief one can feel once they take control of their situation. We recommend speaking with Client Success and becoming as familiar with the program as you can. That way, you'll be prepared for any challenges that may arise. Please let us know if there's anything else we can do for you.

    Verified purchase
    StaffProcessTransparency

    Reviewed June 3, 2019

    National Debt Relief is helping me. I wasn't able to get stuff paid because my father passed a year in May, and I've taken care of lots of different things. My mother told me about National Debt Relief and the program is doing great. The rep, Elijah, was very helpful. I was impressed with how he told me how the stuff works. He explained it real well and that's even why I did it besides my mom telling me about it. I was nervous at first, but he helped me work through it.

    National Debt Relief took a big weight off my shoulders. Instead of 20 years to pay it, it takes about three years and it's been almost a year and a half now. I don't have to worry about the debt that I had 'cause even though I'm paying it, I'm paying a small amount to get rid of it. However, people get familiarized with certain people and that's all who they wanna talk to. They don't trust anybody else. That's how I feel about this. I must have talked to certain people, but then you can't really reach them sometimes. National Debt Relief needs to make that happen 'cause a lot of people feel that way nowadays.

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    Customer ServiceStaff

    Reviewed June 3, 2019

    I had multiple credit cards that I wanted to pay off and I wasn’t able to keep up with the payments as they were, and they were compounding. I saw National Debt Relief's accreditation and the reputation, so I got their debt consolidation program. I told them what I wanted, they gave me a call, I listed everything that I had, and they sent me an email, I put everything in there, and everything was done through DocuSign. Then one document was shipped to me that I had to physically sign, and I sent it back, and then they took care of everything.

    They set up an account for me, and then, every month I send a specific amount of money. I can go above that if I want to pay off faster. I've changed all of my addresses to National Debt Relief’s address, and then they handle everything from there. Any correspondence I have from creditors, I have to let National Debt Relief know, and then they contact them and deal with them. I'm not the middleman but I'm basically taken out of the picture there.

    National Debt Relief works on my behalf to reduce the amount that I owe by negotiating with the credit card companies, and trying to get it to a cheaper deal. All of the accounts that I had except for one have been accepted, and I'm paying those off. One of them was already reduced by quite a bit and the credit card company accepted that they will work with National Debt Relief on that. They asked me what I was able to afford, and then they also told me what I pretty have to make work. And if I couldn’t, then they would work with me in some other way. But they tried to get it as low as they could without obviously messing things up for me in the future, and we came to a pretty good agreement, and it was lower than what I was paying for two of my credit cards, and I had multiple. So, that was definitely good.

    I signed the paperwork that said what I would agree to and talked with National Debt Relief on the phone, and then they said they would handle it. If I have any questions or if I have any creditors getting ahold of me, I could call them. So National Debt Relief writes a note in the system, and then they handle whatever correspondence that needs to happen from there. Then they let me know the results as soon as one of the creditors comes to a decision with what they're willing to negotiate or agree upon. National Debt Relief calls me and lets me know what they’ve agreed to settle on, and then I say yes or no.

    So far, things are being handled and I don’t have to handle it, and I'm not getting calls from the creditors every five minutes, which is amazing. Any questions that I had, either were answered right then and there or they sent an email to answer. I feel very comfortable working with my negotiator. I haven't had any crazy questions that he couldn’t answer. So, everything has been good there.

    I have one payment now instead of multiple. It's already set up automatically, so I don’t have to do anything about it. I can look into the bank account and see how much is there, how much I've deposited every month goes in there, and then what's being withdrawn for those creditors that have agreed to a contract of what is gonna be paid to them. Also, I can see how far into paying them off I am. So, it's easy because I just look at one place rather than looking at each individual creditor.

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    Customer ServiceStaffTransparency

    Reviewed June 2, 2019

    Satisfied with experience except one of the customer service persons talked too fast with the welcoming and explanations of your service. I kept asking them to slow down but only did so for a few sentences. Original 1st person I talked with seemed to get irritated when I asked for additional explanations on something they had already gone over. He would say "I already went over that", but.once again....

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    National Debt Relief
    Response from National Debt Relief
    Hello Susan,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    Customer ServiceStaff

    Reviewed June 2, 2019

    I have just begun this journey to be debt free. It was very hard for me to make that first call. Instantly, I felt relief just from talking with someone about our situation. Jeff (Jeffrey **) made that first call so easy. We talked about my family's situation, and what my options were. He helped us come up with a plan. This plan will change our lives. As I said this is just the beginning for us but you have to start, in order to get somewhere. We feel good about the choice we have made. We feel confidence in the plan that Jeff came up with for us. We feel protected, legally, by this plan. We look forward to working toward being debt free and stress free. We will keep you posted on our progress!

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    StaffProcess

    Reviewed June 2, 2019

    Anthony ** and Hector were very helpful determining the right solution for me, and did a great job walking me through all the quirks and perks of the program I selected. It was thanks to them and the level of attention they gave me that I ended up selecting the National Debt Relief program as a recommendation from the NFCC. I have tried other avenues, but this was the only one that genuinely expressed an interest in helping me. I am looking forward to work with them.

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    StaffProcessTransparency

    Reviewed June 2, 2019

    Terrence was very helpful and the woman who also helped us (sorry, forgot her name) was very helpful as well. They walked us through the process step by step. So pleased we chose NDR to help us. Thank you! We couldn't be happier.

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    Customer ServiceStaff

    Reviewed June 2, 2019

    Just signed up and customer service was very professional and patient with me and they answered all my questions. It was pretty easy. So far so good. Right now I'm glad to feel free from all the debt I got myself into. I'm glad that I don't have no more phone calls.

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    Customer ServiceStaffProcess

    Reviewed June 2, 2019

    We called and talked to National Debt Relief. We liked what they were offering and they were very pleasant about it. They went about doing stuff and telling us what to do right along from the beginning like when we get letters. We should just ignore it and they would take care of it. The enrollment to their program went very well. We did the electronic signing over the internet. Their people were very friendly and they gave us a name and a number. They told us if we had any concerns to just call them. If we still keep getting bugged by the creditors, we should call them and they were ready to call us. National would send them another letter. They were very helpful. We haven't heard from any of the companies at all. National got us to go forward and it's been a good experience.

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    ProcessTransparency

    Reviewed June 1, 2019

    I found the service was respectful and always done in a timely manner. I particularly liked that the program had full transparency. Not only did the counselor have a full knowledge of the program but everything was followed up with on-line information to better understand and review later. I had apprehension about joining an on-line program of this magnitude but if the follow up service and outcomes are similar to the program's introduction, all my concerns would have been for nothing!

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    Customer ServiceStaffProcessTransparency

    Reviewed June 1, 2019

    My experience thus far with Nat'l Debt Relief has been excellent. Our initial consultant (Jennifer **) was very professional & courteous & explained the program very well & gave us every opportunity to ask questions. Once we provided all the required info, everything was very well organized for us to review & approve. The next day we conducted the client enrollment call & that was also done very professionally with that representative. So far, I am very impressed with this company & look forward to working with them to help us resolve our outstanding credit card debt.

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    StaffProcess

    Reviewed June 1, 2019

    Everyone was so helpful and put new at ease right away! It was very easy to enroll any to understand how the program works. I am so glad there is a program like this one. I look forward to successfully completing the program and gaining financial freedom.

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    Customer ServiceStaffProcess

    Reviewed June 1, 2019

    I spoke with Caly ** and she was phenomenal and extremely helpful in this process, I was grateful to have someone like her to assist me in this. The gentleman that helped in the welcome call was helpful as well.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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