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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 118 Reviews 23035 - 23235
    Verified purchase
    Staff

    Reviewed June 11, 2019

    Everyone was willing to help my family and find different ways to put a program together to help me and my husband get out of debt and stay in budget. We feel like we can finally breath for the first time in years.

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    Verified purchase
    Staff

    Reviewed June 11, 2019

    Very informative agents. Both of them were very helpful and patient with us especially since were older and not great on computer. It took a while for them to get us to comprehend it all. Hopefully I did it right. Much appreciated. ;)

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    Verified purchase
    Online & AppStaff

    Reviewed June 11, 2019

    The team that helped me was very efficient and thorough with the information. I look forward to working with them. They were very knowledgeable and answered all of my questions. They were able to put my nerves at ease. The application process was smooth.

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 11, 2019

    Happy with all you guys are doing. Really appreciate all so far and glad to be a part of this program and glad for your employees and all the information they have provided so far. Thanks very much but this didn't explain itself very well and don't let me put submit.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2019

    Everyone I spoke to was very professional. They handled everything precisely as I expected. I am glad that I called, wish I had done it sooner. I can sleep better now knowing that they have my back. I checked their ratings with the internet, I found that they were #1 and made the call.

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    Verified purchase
    Process

    Reviewed June 11, 2019

    I have just started the process with National Debt Relief, but so far it has been very good. They are very upfront with all the important information, and assistance is always available. I am projected to save over $8,000 at the end of the debt reduction program. Already, a huge weight has been lifted!

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    Verified purchase
    Staff

    Reviewed June 11, 2019

    Desiree and Breanna were so kind, understanding, helpful and informative!!! They were friendly - answered all questions that I had and helped me to feel not so embarrassed of my situation!!! You all have a great team! They have put my fears and rest and helped me prepare for a much better future!

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    Verified purchase
    StaffProcess

    Reviewed June 11, 2019

    I’m glad I came across this program. We’ve been doing debt consolidation couple of times & were doing same cycle without getting out of big monthly payments. But this program will definitely help us to restart our new way of managing our finances with the credit cards that is tempting to use whenever. Our experience with our account specialist (Aaron **) was excellent. He is very detailed, attentive & patient with our questions.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed June 11, 2019

    Everyone I dealt with was wonderful, explained everything thoroughly and made me feel very good about my decision to sign up for this program. The initial agent Nikki ** was phenomenal. She was very knowledgeable about all of this and made this process painless. The second agent on the welcome call was a little monotone but still very professional.

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 11, 2019

    Atif was very informative and explained everything very succinctly. Both agents I worked with were very good in explaining the program and answering my questions. The signature portion helped a great deal in explaining the program as well. I am grateful for the help that is offered.

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    Verified purchase
    StaffProcess

    Reviewed June 11, 2019

    Both representatives that I worked with were incredibly knowledgeable and answered all my questions without hesitation. They were very friendly and made the process easy. Krystal took a personal interest in me and at the end even said she wants to be obtain my goals. This situation is very stressful and they put me at ease.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2019

    I am so happy I called NDR! The gentleman, Nathan **, was so kind and understanding! He was very thorough with the details and answered all of my questions and concerns. The Welcome Call was handled graciously and kind. Great way to start my “debt free” life! Thank you!

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    Verified purchase
    Staff

    Reviewed June 11, 2019

    Easy, respectful, and no judgements! Great service-what a relief! Thank you!! Both women I spoke with were empathetic to my situation, and made this an easy decision. They asked me if I understood several times, clarifying everything for me! Really nice job!

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    Verified purchase
    StaffTransparency

    Reviewed June 11, 2019

    Prompt, friendly and professional in meeting all my questions. Very detailed in laying out what was expected an how they could help. The backup documentation was very clear and succinct as to what was expected and laid out a clear path to success.

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    Verified purchase
    StaffProcess

    Reviewed June 11, 2019

    The Rep "Eli" was magnificent in explaining every detail that we had to know to proceed in starting our application, I must say ThankYou to the National Debt Relief program for having such a professional Rep as Eli along with the Rep that finalized our paperwork and put thru our application in the final process.

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    Verified purchase
    StaffTransparency

    Reviewed June 11, 2019

    The guidance and understanding I have received from you has been well appreciated. Jonathan it was the person, that I spoken to Years before, your communication and the explanation of the process help us to go through this process easier. Thank you NATIONAL DEBT RELIEF!

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 11, 2019

    Very well conducted by both persons who spoke with me. Very professional and informative. I was given all the information I needed and the program was explained so that I would understand fully how it works and the process going forward. Excellent performance by both representatives.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed June 11, 2019

    Great experience. They took the time to explain everything to me and answer all my questions. And also to help me understand what the process would be and the different outcomes that will go along with going through this process.

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    Verified purchase
    StaffProcess

    Reviewed June 11, 2019

    Everyone has been so helpful. I recently lost my job of 17 years and didn't know where to turn. Thank you so much for all of your support. It is very much appreciated. The process has been smooth and the support has been exceptional.

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 11, 2019

    My rep was very nice understanding, take his time to explain the program and help walked me through the process and allow me to ask questions, had an answer for whatever I asked. I am looking forward to coming out of debt really soon with the help of this company, they was able to work with me with taken out my first payment, because I had an emergency to occur.

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    Verified purchase
    Customer Service

    Reviewed June 11, 2019

    I am happy with the way things are going. Have two paid off. Working on the 3rd one. Have one more to work on when the 3rd one is done. But it is for 2 years. But getting there. Not so stressed now... At least the phone calls have stopped... which really stressed me out.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 11, 2019

    Aaron ** is the best. He helped through every step of the way. He answered every question I had & made sure I understood everything before hang up the phone. He really cares about his clients. If I had any issues he made it clear to not hesitate to contact him with any questions or concerns.

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    Verified purchase
    Customer ServiceProcess

    Reviewed June 11, 2019

    Just signed up 2 days ago. So far, customer service is first class! They understand the pressures of debt. Quick to help and of the best program tailored to each debt issue. I felt relief as soon as I made my first phone call. Thank you so much for the thought that could be felt immediately!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2019

    When I first signed up to work with this company online, I was hesitant to actually answer the phone when they called. I actually ignored the first time, but they immediately called me right back and I answered the phone, and I'm so glad I did. They are very friendly and professional. They took the time to actually listen to me and addressed all my questions.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2019

    Everyone I have worked with so far has been very compassionate and understanding. I never wanted to be in this position but these folks make it so much easier to bear. I am very thankful that I talked myself into finally giving them a call. Thank you NDR!

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    National Debt Relief
    Response from National Debt Relief

    Crystal, we're glad to be working with you to help you reach your goals. Please reach out any time you need help with anything.

    Verified purchase
    Staff

    Reviewed June 11, 2019

    Sam was great! She was very accommodating with my crazy work schedule and followed through with everything she said she would do. I am very grateful that she didn’t make me feel ashamed of my situation. Her tone of voice made me feel like I was talking to a friend!

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    Verified purchase
    Staff

    Reviewed June 11, 2019

    Robert ** was so helpful explaining everything to me and my son, Michael. We are very impressed on how efficient you are at handling all of my debt and having a lawyer available for me. I am so thankful to be able to get out of all this debt in 3 years. You all are amazing.

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    Verified purchase
    Staff

    Reviewed June 11, 2019

    Everyone was very helpful and informative. I would recommend this to anyone looking to get out of debt. I have been trying for a long time to pull myself out of debt but needed some help. National Debt Relief offered that when others were not willing to help me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2019

    Had a awesome experience with everyone. Everyone explains everything and answers all the questions. We had a hard time conversing thru phone so email worked, which was easier with my schedule. Would recommend to all my family and friends that need help :).

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    Verified purchase
    Process

    Reviewed June 11, 2019

    My experience with National Debt Relief was very positive. I feel that all parties were very thorough and seem to have knowledge of the National Debt Relief program. I am looking forward to be debt free within the next 3 years.

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    Verified purchase
    StaffTransparency

    Reviewed June 11, 2019

    Both representatives were extremely friendly, easy to speak with, and made sure to cover everything that I needed to know in clear and easy to understand terms. I definitely think that they both did a great job with my account!

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 11, 2019

    Taj answered all of my questions promptly! He literally walked me through all of the steps of this program and explained the many perks! I'm excited to start this debt relief journey. (: I definitely recommend educating yourself before you jump into any financial hardship program. Do your research first!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2019

    Great customer service, very helpful and nice. Would definitely recommend to friends. Convenient. I work nights so I don't always pick up the phone during the day, was able to contact them back at my convenience, and I'm saving money. Hopefully everything works out for me.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed June 11, 2019

    This was first time calling in and the person who helped me Brian ** as very nice and explained how National Debt Relief worked and walked me through the process. His customer service was exceptional, there is no room for improvement, I have Recommended to a friend as well.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 11, 2019

    I had a bunch of credit cards that were out of control and with high limits. I have been paying them for 10 years and they weren’t going anywhere. Our jobs had slowed down and I was barely keeping the payments made on the minimums. I had a couple of friends who told me about National Debt Relief and they said that they did a good job. The reps were nice when I enrolled and I didn’t have any trouble at all. They sent me the paperwork online to my email address. I filled it up and sent back it back. Every time NDR gets to pay something off, they call me and I talk to somebody different. I’ve been with NDR for five months and I have four years and a half more in the program. Working with NDR made quality of life better because at least I can breathe. You turn in all your credit cards. When you have none to use, you can’t get deeper in debt and you are not going to worry about it.

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    Verified purchase
    Staff

    Reviewed June 10, 2019

    My experience was AMAZING! All three of the people I spoke with I felt had my best interest at heart. I’m excited to get these debts taken care of. Simon was so genuine and I felt that he truly was on my side. Great guy... Give him a RAISE????

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 10, 2019

    We are very pleased with everything. Very friendly people and very professional???? We are very excited to get started. Thank you so much for helping. Everything was explained in detail where I could understand it. The whole process overall was very quick and easy.

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    Verified purchase
    Customer Service

    Reviewed June 10, 2019

    Customer service was very helpful in providing me with the information that I needed when talking with debt collectors. I am excited for National Debt Relief to help me with my debt and make everything one easy payment. Thank you.

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    Verified purchase
    StaffProcess

    Reviewed June 10, 2019

    Very fast. Very friendly and beyond helpful. Great program. Great people. They were able to get us assistance within hours instead of days. These great people were able to walk us through the entire process with ease. We were in need of some kind of relief from the credit cards to get back on track and this program made that happen.

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    Verified purchase
    StaffTransparency

    Reviewed June 10, 2019

    Everyone who has helped me has been very kind and professional. They explained everything step by step to better help me understand how they work and what exactly it is that they do. Thank you guys so much!! They will strive to help you in any way that they can!

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    Verified purchase
    Staff

    Reviewed June 10, 2019

    I spoke to Brenda ** on Saturday and she was knowledgeable and very understanding of my situation! It feels like a ton of weight is off my shoulders. If I knew the proses was this easy I would have done it a whole lot sooner.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2019

    Our debt specialist Jaspal and the woman who made our enrollment call were very helpful and answered all the questions we had. A lot of what they say are standard answers to questions so it can sound a little scripted instead of personal but I can get past that. My only other suggestion was for our debt specialist to slow down a bit. He seemed very rushed at times. He always answered all my questions but just seemed to talk very quickly.

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    Verified purchase
    StaffProcess

    Reviewed June 10, 2019

    Everyone was so knowledgeable which made the process so smooth. I was a bit scared at first until Danny told me how much I'd be saving and the fact I could be debt free in under 3 years made me want to know how.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 10, 2019

    I have the best experience signing up. Both the agents, one when I signed up and one who handled the welcome call, I talked to explain everything through clearly. And I appreciate the service. Both agents were patient and polite. They made sure I understood everything.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2019

    Olga and Jami were both thoughtful, professional, and attentive. Moreover, they were polite and considerate. I'm very pleased with the superior level of customer service provided so far by NDR. These two reps did well explaining the aspects of the debt relief process.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed June 10, 2019

    So far this company has offered good customer service. They have answered all my questions. Have explained each step that will be taken and what steps I must take. I can’t wait to be debt free and have some relief.

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    National Debt Relief
    Response from National Debt Relief
    Hello Robin,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.

    Verified purchase
    StaffProcess

    Reviewed June 10, 2019

    Everyone was so amazing to work with & helpful. They made sure I was aware of exactly how the process worked and let me know they are there to assist me with any questions I may have during this time.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2019

    They are Very helpful. They walk you through everything step by step. Real friendly and answer all question that need answering. I’m glad I called them. I feel like everything is gonna be ok and I’m gonna get things done.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2019

    Luis my National Debt Relief representative did a great job of communicating with me directly through phone calls & email to get me signed up for the National Debt Relief program. He was very helpful & accurate with responding to any questions during the application process.

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    Verified purchase

    Reviewed June 10, 2019

    So quick and easy to have my questions answered and get me set up with a plan and account! I am very happy that I made the decision to work with National Debt Relief. I am ready to work on becoming debt free and financially stable!

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 10, 2019

    Honestly a better experience than I ever thought possible. Of course this isn't a phone call you ever plan to make but, what a pleasant experience. Both representatives I spoke with were so kind and did an excellent job of explaining the program to me.

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    Verified purchase
    ProcessTransparency

    Reviewed June 10, 2019

    Clyde walked me through the program and I never felt judged. This service is a true stress reliever. Sade was also amazing at explaining my rights in the program. She was sure that I wrote down important numbers and email addresses.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2019

    They are absolutely amazing to work with, made the experience very positive and easy to understand from start to finish. I love the easy access portal and customer service team. Because of National Debt Relief there is now a light at the end of the tunnel!! Thank you :D.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 10, 2019

    Sign up process was good, Jason worked with me on my schedule to get things rolling and kept in contact. The welcome call was pointless and frustrating. She was not allowed to answer any questions. She just kept repeating the script. However she was nice and professional when I got upset and short with her about how stupid it was and how much I did not like the welcome call process.

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    National Debt Relief
    Response from National Debt Relief
    Hello Kaly,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

    Verified purchase
    Customer Service

    Reviewed June 10, 2019

    I have just completed the Welcome portion of the program. Thus far, I am very pleased with the professionalism and customer service that has been provided. I am hopeful that taking this route vs. Bankruptcy will prove to be the right choice, as suggested.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 10, 2019

    Very friendly and informative customer service! I was very happy to learn about their program and it will greatly help me. They are hard working dedicated people willing to help. Thank you so much for everything. I can't wait to be debt free and ready to start my life.

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    Verified purchase
    Staff

    Reviewed June 10, 2019

    So far everyone I have spoken with has been helpful and friendly. Can not wait to get this program started and get some debt settled and taken care of! We have been struggling since I've taken on a new job closer to home. Hopefully we will begin to see some success working with this program!

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    Verified purchase

    Reviewed June 10, 2019

    I am very happy. I started this program to help me get in the right direction with my debt. It is taking some work, but eventually I'll be back on track. Thank you to all that are involved in helping me have a brighter future.

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    Verified purchase
    Staff

    Reviewed June 10, 2019

    I had the most wonderful experience. Lupa went above and beyond to help me out. She was very kind and sweet and very soothing so I felt comfortable paying off my debts. I can't think of a a better person than Lupa in this company. She is amazing. Lupa deserves a raise and a promotion. I can't think of a better person to be CEO of the company than Lupa. She is just the best :).

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    Verified purchase
    Transparency

    Reviewed June 10, 2019

    So far has been painless to get started. Everything was explained in plain English. I feel that someone CARES to help resolve our problems and ease our minds. I could not find help from the crushing weight from other institutions.

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    Verified purchase

    Reviewed June 10, 2019

    The whole experience with National Debt Relief... is RELIEF. I now know I have someone fighting for me... I dint think I'd be in this situation and had no idea how to handle it. Sometimes things got out of hand, no matter what you try. So thanks in advance. Cheers. Jeremy **

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    Verified purchase

    Reviewed June 10, 2019

    Initially I was nervous but I was put at ease. She explained the process necessary to get started on the road to be debit free. The signup process was very easy, didn’t take a long time and all being done electronically was nice.

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    Verified purchase

    Reviewed June 10, 2019

    My payments were getting higher than the money I could make as payments on my card. I went for credit card consolidation with National Debt Relief and the reps walked me through the enrollment process well. I was given a couple of different options and just know what I could do for payments, and I picked the one I could make easiest. I usually text if I have information and NDR negotiated three cards already. They seem to be doing well.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 9, 2019

    Everyone is very kind and works to make sure you understand all information. It was very easy to enroll. The phone call to confirm enrollment was very quick and the person I spoke to was very patient and kind. I look forward to having my debts paid off.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 9, 2019

    Patrick ** was was so kind and so helpful. I am going through a separation and was very overwhelmed and in tears when I first got on the phone with him. He immediately said everything is going to be okay, I am here to help you get through this. I felt so comforted and grateful for his reassurance that I made the right decision to use this company and they are definitely on my side! Thank you so much!

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    Verified purchase

    Reviewed June 9, 2019

    I'm still waiting to be debt free so I can go on with my life. I have so much debt in credit cards and student loans. It’s hard making ends meet when you’re not licensed yet. It’s such a struggle for pay all these debts. I hope National Debt Relief will me accomplish and finish my debt, it's been a year, I’m hoping to be debt free soon.

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    National Debt Relief
    Response from National Debt Relief
    Hi Loan,

    Thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.

    Verified purchase
    Staff

    Reviewed June 9, 2019

    Your people made me feel at ease asking for help with my financial problems. I was very apprehensive about applying but didn't know what else to do. They did not make me feel worse than I already did about my problem. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 9, 2019

    I looked up National Debt Relief online and they seemed to have the best reviews. They were rated the best. I joined up with them in January and they've already sorted out two of the six companies I had debts with. So, I'm very content with their progress. Another one kinda came up on my account. I was gonna call them to see if it was possible to add it since they've been so helpful. There was a handful of people that I have spoken to and it's pretty much the same people. I had the most interaction with them when I started signing up. That was a good 30 minutes to an hour phone call.

    There is a lot of paperwork to fill out and sign but there is someone on the phone who sits with you through the whole process. With every single page, they kinda tell you what exactly that is about, and how this thing you're signing works. You are essentially setting up a savings account. You're putting money aside every week and they're the ones who are settling your debt. It's not straight up getting paid and you don't exactly know the exact amount that's gonna end up being paid, but they base it completely on how your wages are. If you got paid weekly, they could do it weekly. It goes into this account and they work for the clients and you no longer get phone calls. I wish I had done it sooner. I'm very happy with everything that's going on. I've recommended them to a few people who are having debt problems. They have helped me out so much in a short period of time.

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    Verified purchase
    StaffTransparency

    Reviewed June 9, 2019

    The enrollment process with National Debt Relief was simple. I sent an email and then I got a phone call, and I’ve followed through there. Their debt relief negotiators were excellent. They’ve been very helpful. They explained everything when I have questions. I’d recommend them.

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    Verified purchase
    StaffProcess

    Reviewed June 8, 2019

    So far the experience has been amazing. Everyone we have talked to has been helpful and has assisted with any questions we have. My wife and myself do not have any complaints. We just started and the process has been seamless. Thank you all for your assistance.

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    National Debt Relief
    Response from National Debt Relief

    Steven, thank you for leaving a review today. We're glad to hear that the process has been so easy for you. We look forward to working with you to resolve all your debt.

    Verified purchase
    StaffProcess

    Reviewed June 8, 2019

    Really like the representatives support, they were very nice in explaining how the process works, and letting me know how much money I would save at the end. I am simply tired of credit card debt and National Debt Relief will help me reach my goal of being debt free.

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    Verified purchase
    StaffProcess

    Reviewed June 8, 2019

    NDR has given me peace of mind that I will pay off my debts in a VERY reasonable time and at a payment I can afford. The entire process has been easy, and the staff are very friendly and seem genuinely interested in helping me.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed June 8, 2019

    Very easy and simple interface setup online and customer service was great. The operators were friendly and knew how to put things in simple clear and concise terminology. They made it the best out of a worst case scenario. In less than a year they were able to work out a settlement for both my cases.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 8, 2019

    I have been pleasantly surprised at how quickly our debt relief is moving along! I have had wonderful interaction with every customer service representative that I have spoken with. Each one has talked to me like I was a human. I never felt like I was being put down because of my position. I would definitely recommend National Debt Relief to anyone I know who might be in a similar situation.

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    Verified purchase

    Reviewed June 8, 2019

    Overall more stressful than staying in debt. The automatic payments stress me to no end. Anytime I am struggling to pay other bills I have to worry about the automatic payments overdrawing my already depleted checking account. I should have filed bankrupt. Feels like a hopeless battle.

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    National Debt Relief
    Response from National Debt Relief
    Hello Courtney,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

    Verified purchase

    Reviewed June 8, 2019

    My husband unexpectedly lost his job making it impossible to keep up with my payments. You are life savers. Thank you so much for your help. Without your help I would have to have filed for bankruptcy, which to me was the final option.

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    National Debt Relief
    Response from National Debt Relief

    It has been our pleasure working with you throughout this difficult chapter in your lives. We're here to offer whatever support you may need.

    Verified purchase
    Staff

    Reviewed June 8, 2019

    Camila, not sure how she spells her name, was very helpful & thoroughly reviewed what I needed to know. I have been very happy with all contacts starting with Chris **. This is a very anxiety provoking & embarrassing experience but that was eased.

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    StaffProcessTransparency

    Reviewed June 8, 2019

    Destiny was amazing, friendly and extremely helpful. I appreciate her kindness in going through with this process. Everything was explained and straightforward. I am thankful to have a program like this that helps me see the light at the end of the tunnel.

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    Customer ServiceStaffTransparency

    Reviewed June 8, 2019

    I appreciate the time that NDR personnel has taken to explain this process to me! They have done their best to answer all of my questions and to help me make an informed decision. The process seems very transparent and good instructions are provided.

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    Customer ServiceStaff

    Reviewed June 8, 2019

    When I reached out to you all I was very down, and I did not know what to so when it came to my debt. Once I called and spoke with Jalena, I felt bad as well because according to my credit report, I did not have enough credit to be apart of the program, but she was very helpful and patient while I got all my paperwork together as proof. I am very grateful for her and this company.

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    StaffProcessTransparency

    Reviewed June 8, 2019

    The two representatives that assisted me are very helpful. They explained everything that I need to know. When I verify some information they were able to explain them further. I will start with the program next month and I'm confident that I will have a peace of mind.

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    StaffProcess

    Reviewed June 8, 2019

    Overall easy and friendly to talk to with everyone! Step by step was very thorough and informative to get through the entire process. Thank you all for everything! Will definitely recommend to people. I feel very secure that all needs will be met.

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    StaffTransparency

    Reviewed June 8, 2019

    Excellent; professional, informative, polite; integrity; thank you for opportunity to get debt in balance; you are awesome; all means to apply were explained well and with understanding and patience. Thank you Brent. We would recommend your services to others. Hopefully our relationship together will be successful.

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    StaffProcess

    Reviewed June 8, 2019

    Great experience! I felt comforted every step of the way during the initial process. I also felt that I was given all of the information needed to make a tough decision. My credit specialist and welcome specialist both provided me with great information!

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    Customer ServiceStaffProcessTransparency

    Reviewed June 8, 2019

    I'm so glad that I found this service. Their response was quick, friendly, and attentive. They very thoroughly explained the process, including both the upsides and the downsides, and made sure that I understood. I wish that more of the process could have been done online rather than on the phone but otherwise I've had a great experience thus far and look forward to continuing to work with this company.

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    StaffTransparency

    Reviewed June 8, 2019

    I was a bit skeptical at first because I heard that these companies are just take advantage of dire situations. But, after speaking with Ben, I was pleasantly surprised that he was extremely thorough with the explanations and very courteous. Joshua was equally thorough and courteous, as well.

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    Staff

    Reviewed June 8, 2019

    I’ve had a very pleasant experience setting up myself to get out of debt. Everyone I spoke to was very helpful and nice. Walked me through page by page and all. Very happy with my payment plan and excited to get out of the hole I’ve dug myself.

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    Staff

    Reviewed June 8, 2019

    Kyle ** was great, and super understanding of situation. He maintained contact but was not overly aggressive like most! He was cognizant of time restraints of my situation and acknowledged and respected need. He would be highly recommend if I have friend in need. Thanks Kyle!

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    Customer ServicePriceStaffTransparency

    Reviewed June 8, 2019

    I was searching for a place to get my credit cleaned up. I was sitting in the living room and ran by that advertisement that came on by 1:00 or 2 o'clock in the morning. I listened to all the things that National Debt Relief helped with and thought that type of service was what I needed. It's what I read and they explained it so plainly and so nicely. I was satisfied with it and I called them. We did everything and I read over the contract. The rep was on the phone with me as I was going. She was reading everything over to me as I went from page to page. The young man also did really good. He worked with me so well.

    Now, I started to get myself cleaned up. One account was paid off in June and one account was paid off in August. National Debt Relief just called me that they just made the third settlement so I'm happy about it. They call me and keep me posted on everything and let me know what's going on, and I like that. At first, I wanted to ask them and I called them. They answered right to it or got somebody to me to answer right to it. That's what I like about it. They tell me on my account. They get back on me on it and they go over and read it to me slowly so I can understand. National Debt Relief works and I'm very satisfied with it. They reduced my debt and I like that. It's a decent price to where I could afford it, and I got it fitted on my budget. For the same stuff that I was paying monthly, it was about the same or maybe a little bit more. As I'm going along, I will refer people to National Debt Relief.

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    PriceStaff

    Reviewed June 8, 2019

    After I talked to three companies, NDR seemed like they knew what they were doing better than anybody else. I went with them and during enrollment, I gave them all my information and they took it from there. Now, I'm more than halfway into the program and NDR has been able to reduce my debt and pay off my credit cards in a way that's affordable to me. Additionally, the person assigned to my account has been very helpful. He sends me an email asking if I wanna approve this or that settlement and it goes from there. Working with NDR has been very easy to do. Everything so far has worked out very well for me. I’d recommend them to anybody.

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    Reviewed June 7, 2019

    I did not know how I was able to make the next payment. This program will help me to lower the amount due that was already overwhelming. And although the payments are still high, it keeps creditors from suing me and taking control of my little finances I have left.

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    StaffTransparency

    Reviewed June 7, 2019

    Professional and thoughtful service. Answered all questions about service and willing to explain until I understood. I can give better feedback AFTER program is completed. It is too soon to say one way or the other how good or bad this company is. I have read several BBB complaints and will be on guard as to head off issues.

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    StaffProcess

    Reviewed June 7, 2019

    I will officially start this program next week and everyone I have talked to has been very friendly and helpful, it definitely helps me believe I have made the right decision. I will have more to write about after I am finished with this program and am very excited on getting debt free, it will take mine four years but hopefully I will be able to get it paid for sooner.

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    StaffProcess

    Reviewed June 7, 2019

    All aspects of this difficult decision was made easier by the agents. Very professional and answered all questions and were always there to help. They guided me through the process every step of the way. I would give them high marks for the way I was treated.

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    StaffProcessTransparency

    Reviewed June 7, 2019

    The experience was pleasant and professional. All information was explained thoroughly and completely. Mario was very helpful and pleasant. I was able to ask questions all thru the process. My legal assistance was explained thoroughly. I would recommend this service confidently.

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    Process

    Reviewed June 7, 2019

    I was very nervous to start this process but it was painless and the advisors made me feel comfortable and confident with my decision. With their help I should be able to save enough to hopefully get a house with my boyfriend.

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    Staff

    Reviewed June 7, 2019

    Very friendly and helpful. Made me feel comfortable and confident in the decision I was making. It was causing me many sleepless nights but after I spoke with them and they helped me out I can say I felt much better about my situation.

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    StaffProcess

    Reviewed June 7, 2019

    So for my experience has been great. I have just started the process however, everyone I have spoken with has been really nice and helpful. Questions have been answered to where I understand them. I have never been in a situation where I couldn't get out of debt. This time I am needing help and I don't feel anyone I have spoken to has had any judgment. I feel confident this will be a smooth process and I will be back on my feet financially in no time.

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    StaffTransparency

    Reviewed June 7, 2019

    Everyone was very helpful. Thank you. First time going through this process. Your team made it clear to do all of the paperwork. Really don't know what else to say but thanks again. I don't spend a lot of time on the computer.

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    StaffProcessTransparency

    Reviewed June 7, 2019

    Called to push back my payment date and was nervous to see if it could be done. Spoke to Maurice in Nevada and he was a pleasure. Made the whole process super easy and was straight forward with his explanations!

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    StaffProcessTransparency

    Reviewed June 7, 2019

    I am glad this program is able to help me resolve my debt.. The people who helped me were thorough and professional and walked me through it very nicely.. Thank you for helping me. This will allow me to get out of debt and I hope not to be in this predicament again.

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    Reviewed June 7, 2019

    I feel good about having someone doing the negotiations for me and having a plan in place. I need the help. Thank you for being so quickly and easily available and not rushing through the details. I know it's going to hurt my credit first but either way it's hurting. But I feel like there is light at the end now. That is very much needed. Thank you.

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    Customer ServiceStaff

    Reviewed June 7, 2019

    Michael **, phone conversation wise as well as online and Wayne **, over the phone were extremely informative, professional, knowledgeable and kind men. All my questions were answered and am looking forward to have my debts taken care of, thank Y'all.

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    StaffProcess

    Reviewed June 7, 2019

    Throughout my pre-approval process, all representatives that I spoke with were very patient, answering every question that I had in as much detail as possible. Settling debt and dealing with your credit score is a huge and scary process, however, this company made it much more manageable and less stressful. I'm excited to start the program and see the progress made under this company to become debt free.

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    Reviewed June 7, 2019

    Just wanted to say thank you for getting me started in the right directions. I’m looking Forwards to getting out of debt and rebuilding my credit so I can in the future move on and be successful. Thanks again.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 7, 2019

    Process was easy to understand and simple. Representatives were friendly and very helpful. They fully explained the whole process to me and were willing and able to answer all my questions. I would recommend them to anyone who needs help in reducing their debt.

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    Staff

    Reviewed June 7, 2019

    Very well informed. Great people to deal with. I felt like I am in good hands and will be a lot better off in the near future. I thank you for helping me in these matters. I am looking forward to have my paycheck back and being able to pay what I need to and having something left over for food and gas.

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    Staff

    Reviewed June 7, 2019

    Actually humans with good hearts service. I was trying to find a way to get out of the financial damage caused by a life event... and it’s been found. They are really helpful so far and to the point with what to do and where to go from here!

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    Staff

    Reviewed June 7, 2019

    The experience was very helpful. Everyone I talked to was very nice and helpful. I would like to thank everyone for all the help with my situation. I am looking forward to moving on with my life after I get all of this dealt with.

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    Customer ServiceStaffProcess

    Reviewed June 7, 2019

    Both associates that helped me complete my enrollment and welcome call were extremely knowledgeable and patient. They helped me feel comfortable with the process. With the path laid out I feel positive about the future outcome. Hoping for the best.

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    Customer ServiceStaff

    Reviewed June 7, 2019

    This agency has excellent customer service and its workers were patient with my situation. I am extremely thankful for such great and knowledgeable customer service. I know this was a great match. Scott ** and the follow up follow call representative were thorough in explaining and making sure I understood the process and that I was comfortable with my decision.

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    StaffProcess

    Reviewed June 7, 2019

    First impressions: Fast, very responsive, detailed. This is still a scary process, with no guarantees, but I'm glad it's available. The representatives have all been well prepared, and answered all questions, covered all details. This will be a long process with a somewhat slow start, but it is an alternative that is valuable and the company seems expert.

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    Customer ServiceStaffTransparency

    Reviewed June 7, 2019

    Your employee informed me of details in a professional manner and answered any questions I had in a satisfactory manner - she was well versed in responses and left me with the comfort of knowing a clear concise response. I had the confidence and assurance that I had been provided the best possible service.

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    Staff

    Reviewed June 7, 2019

    The only thing I could possibly say as a piece of constructive criticism would be to slow down a bit when talking. I could understand her wonderfully but she talked pretty fast so I had to listen pretty hard to catch everything she was saying and comprehend everything. Other than that she was fantastic as was Mathew. I appreciate what you’ve done for me. Even though I haven’t started getting out of debt yet you guys have given me a relief from the stress I had mounded up on me. I also have relief from the depression of not knowing what to do. Thank you for that and God bless you.

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    Customer ServiceStaffProcess

    Reviewed June 7, 2019

    NDR was quick to take care of all of my needs. I did not know what to expect when I first called to ask about my debt relief options, but the process was simple and the staff members answered all my questions thoroughly. Sharde was extremely helpful and made the process seem less intimidating. Thank you.

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    StaffProcess

    Reviewed June 7, 2019

    I had the opportunity to work with two wonderful ladies. Who made sure I understood everything this program has to offer and the process. It was very help when making my decision. They did not make me feel bad for needing help and I felt like they were caring, understanding, very knowledgeable to all my questions. They helped me really understand the process.

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    Customer ServiceStaffTransparency

    Reviewed June 7, 2019

    Excellent customer service and program. I finally have a sense of relief knowing I am on my way to becoming debt free! I love how informative and transparent the program and representatives are on how everything works and they work with you every step of the way to make sure you are successful. I highly recommend it.

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    StaffProcessTransparency

    Reviewed June 7, 2019

    I was very pleased with the whole start-up process. My 1st account representative explained the program very well and came up with my solution in a competent, professional manner. My follow-up representative was patient and thorough. Both handled a lot of information in a personable, sympathetic, friendly manner.

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    ProcessTransparency

    Reviewed June 7, 2019

    Joshua ** was very helpful in the process in giving me information on how National Debt Relief is operated. I really appreciate his time and effort in getting me enrolled to clear my debt and start fresh. I would recommend National Debt Relief to anyone who is in debt.

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    Customer ServiceStaff

    Reviewed June 7, 2019

    I was most impressed with the help and friendliness I received from the customer service representative. I am very happy and excited about this company helping me achieve my financial success in 53 short months. I look forward to working with such an amazing and honest company. Thank you for your help!! I’m so appreciative!

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    ProcessTransparency

    Reviewed June 7, 2019

    I was very pleased with the help I received. They explain things so that I could understand. So far I'm happy with the program. The company has been very good to help me with my debt and work with all the debt that I have.

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    Customer ServiceStaffProcess

    Reviewed June 7, 2019

    My Debt Specialist Alisa ** was so wonderful and very helpful. She made the process a breeze! I had my Welcome call with Viola ** and she was on top of it. Every question I had was answered completely! These ladies are amazing!!!

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    National Debt Relief
    Response from National Debt Relief

    Thank you for sharing your experience today Heather. We made sure to let the agents know you appreciated their efforts!

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    Customer ServiceStaffProcess

    Reviewed June 7, 2019

    Both Genaro **, who helped me enroll in the program, and Dana, who completed my welcome call, were extremely helpful and informational. Any questions I had were answered, they took the time to go through all the documents I would be signing to make sure I know exactly what I was signing, and concerns I voiced were put to ease with accurate and helpful information. If any family or friends needed debt relief I highly recommend that they contact your company.

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    Reviewed June 7, 2019

    Thank you for your help and patience with me. I honestly think that consolidating my debts would help me and my family for a better future ahead. In addition, I can also save money for our necessity: such as food, clothes, allowance for my daughter and for our vacation travels as well.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 7, 2019

    I had a very good experience with both Mercy ** and Gloria who read the explanation of what the program was all about. They were both very helpful and had a good knowledge of the program. They were able to answer all my questions.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 7, 2019

    Perfect explanations about your company and its affiliates. I spoke for a long time with Daniel **, who explained the program to me in depth. He answered ALL my questions and still I wanted to think about it. I called the next day and spoke with Chris, I sorry but I did not get his last name. He was very informative also. At the end of today, I was signed up!

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    StaffProcess

    Reviewed June 7, 2019

    Very extensive information regarding the debt elimination program and how the process works. The representatives were very respectful and helpful and answered all the questions I had. I was also satisfied of the fact that this company has all the credentials to perform their job and the proper government ratings.

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    Customer Service

    Reviewed June 7, 2019

    Making this call was a difficult decision. Thank you for helping make this such a positive experience. From my initial conversation with Timothy ** to the Welcome Call later, I was never made to feel like a failure for having debt problems. I look forward to working with you towards my debt free goals.

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    Customer ServiceStaffTransparency

    Reviewed June 7, 2019

    The representatives I worked with are very knowledgeable and friendly. They walked me through each step and explained everything in layman's terms. I received follow up calls at our appointed times, the response was prompt and built around my schedule. I would recommend this company to anyone needing this type of service.

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    National Debt Relief
    Response from National Debt Relief

    We're happy to work with you around your schedule to make sure you have everything you need to succeed. Please let us know if there's anything else we can do for you. Thank you for leaving a review today.

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    Staff

    Reviewed June 7, 2019

    I had a good experience with the National Debt Relief reps who helped me. My questions and concerns were addressed well. So far, the payment plan they set up for me has been good.

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    Customer ServiceStaff

    Reviewed June 7, 2019

    Financially, things kind of got out of control. I'm in my mid-60’s and it was kinda scary, and I thought it was becoming quite a burden I couldn't keep up with. I looked National Debt Relief up online and it looked like they were well-rated. I thought of giving them a call and right away, they were able to calculate out how much I would save. I felt very comfortable with them from the beginning. National Debt Relief has been great. I haven't been in quite a year yet and we've already taken care of a couple of things and there's progress on others. I've been able to periodically add extra money to their account which has helped. I have a monthly amount coming out, and I add to it as much as I can try to get it done faster.

    When I call, the people who answer the phone seem to be able to answer my questions. There was one time when I received a letter from an attorney for a settlement, and it looked like it was very urgent and it was quite a bit of money. So, I called and they just said, “You can send it in, but take a photo and send it that way at first and we'll talk to the negotiator right away and not to worry.” They always really take care of making me feel like they got a handle on everything, and I don’t ever feel nervous about things. They always make me feel more comfortable. They'll tell me, “Oh, yeah, that’s very common. They'll try to pressure you this way or that way or they'll always send that out, but don’t worry, our negotiator is working with them.” They’ve been very helpful and very responsive. Any time I've had questions, I email, typically, but I've also called and they get back to me right away. They do a very nice job.

    I like the website that I can go and check and see how things are progressing. I saw my credit score had gone up significantly since last fall. I think just getting a couple of things paid off has helped. It's really funny because my adult life, I never had money concerns until after this divorce a few years ago. So, it was interesting to be on that side of things, and I'm so happy that’s there's an organization that could help me. National Debt Relief has saved me a lot of money. It's saved me a lot of stress. Just having the confidence that they're working with the different credit card companies makes it so easy for me. Consumers never feel like they have the power to manage those things. The other part of it is I had several credit cards and I just put them all away. Now, I'm just using my bank card and my bank account. So, that makes a difference.

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    Customer ServiceStaffProcess

    Reviewed June 6, 2019

    Updated on 08/14/2020: I could barely able to make the minimum payments for my debts and I was receiving phone calls from the creditors before I became involved with National Debt Relief. Now, they are constantly working on my behalf and I'm no longer receiving phone calls saying that I'm late or asking how much of payment I can make. When I first signed up, I did it over the phone and they send me some stuff online. The representative that I spoke with was a very polite gentleman and informative. I liked him. Now, everything has gone online. I called them last month and I was on hold for so long that the phone went dead. But I sent them an email and they responded. It took them a good 24 hours to respond to my email.

    Before the pandemic, I was able to make my monthly payment as scheduled with National Debt Relief. My difficulty now is that for the past month and a half, I haven't been able to make the payment. Hopefully, they're gonna continue to work with me, or I'll end up having to file bankruptcy if they can't. But so far, they have been great and I have been extremely happy with the service that they have provided for me. Given the current circumstances, their hands are tied just like ours are. They send me a monthly newsletter to help me out with finances and give me some financial tips. In their newsletter, they let me know who is my global client, where my deduction is going to come from and they give me upfront information regarding my account.

    Original Review: I had to file for debt relief due to major family illnesses. My best to Taj and his crew. They made the process smooth and easy. Their level on empathy was optimal. Before speaking with them I felt like a failure because I couldn’t pay my debts. The team made feel at ease and let me know they are with me to assist.

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    StaffTransparency

    Reviewed June 6, 2019

    I was skeptical about this service and if they could help me. I am here to say that their ability to help and explain everything about the services that they offered was beyond reproach, they were very patient and answered all my questions in detail. I have joined the team knowing that I will be covered until I am debt free. Thank you for removing all my fears, anxiety, and stress associated with my situation. Outstanding job by all that I spoke with and thanks to Christopher ** for his outstanding can do attitude, he is a great asset to to company.

    Regards, Javier

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    Transparency

    Reviewed June 6, 2019

    Everything was explained and accepted. I will have the opportunity to contact anytime I feel I need help. I understand that this will in the long run help my accounts. I am ready to start this journey of getting out of debt.

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    Customer Service

    Reviewed June 6, 2019

    I want to Thank National Debt Relief for their support. No more collect calls... I feel so happy and free of debts. I’m so happy to work with NDR. Great experience. I had I surely recommend it to my friends and family. Thank You again!!

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    StaffProcessTransparency

    Reviewed June 6, 2019

    Overall great experience. Kathy and Nancy are great at what they do. They were very informative and answered all of my questions. They made the process very pleasant. I recommend to friends and family. They both did a great job especially Kathy. She took her time to explain everything to me and made sure I had direct contact number if I had any more question.

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    Transparency

    Reviewed June 6, 2019

    Have nothing but great words and expectations to say about all that I have been in contact with Jason ** was outstanding, professional and took the time and effort to go thru and explain everything in detail to me ensuring that I fully understood and agreed to everything.

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    Customer ServiceStaff

    Reviewed June 6, 2019

    I received good customer service as all of the representatives that I spoke to were knowledgeable, informed and pleasant. Sam **, whom was my first contact was very responsive and answered all of my questions. My apprehensiveness in seeking this type of circumstances were quickly put to ease by speaking to her. Thank you!

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    ProcessTransparency

    Reviewed June 6, 2019

    I was very uncomfortable about taking this step, everyone I have talked to has been very supportive and walked me through all the steps. I feel a lot better about going forward with the process. I would definitely recommend this to a friend in the same situation.

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    Process

    Reviewed June 6, 2019

    The process was quick and thorough. All my questions were answered. The information I received were repeated several times. I can see why debt relief is going to help me more than counseling or consolidation or continuing what I am doing. I am just concerned about the creditors' reaction and how it will affect my doing business with any creditors in the future.

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    Staff

    Reviewed June 6, 2019

    Everyone was very helpful in explaining the paperwork and going over all of the information. Looking forward to a healthy working relationship in paying off my debt. Will contact you if I have any added questions on this matter.

    Thanks, Maria

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    Customer ServiceStaffProcessTransparency

    Reviewed June 6, 2019

    Thank you for all your help in this process of becoming debt free. I appreciate the time and support I have received this far. The process was easy and all the associates have been very professional. NDR associates have been very friendly and willing to explain the process as well as to answer all questions.

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    Staff

    Reviewed June 6, 2019

    Outstanding great personnel to work with. Always willing to help and to go out of their ways to make a difference in everyday occurrence in people’s life for a better tomorrow to improve credit scores and by most be out of debt.

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    Customer ServiceProcessTransparency

    Reviewed June 6, 2019

    Nomer ** and Edmund ** provided excellent customer service when helping me set up my debt relief plan. They explained how the program works and how National Debt Relief can help me become debt free by answering all my questions and taking time to go through every document.

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    StaffProcess

    Reviewed June 6, 2019

    Very good job at explaining the program. Both representatives I talked to were very friendly and listened to all my questions and gave me detailed answers back. Look forward to working with them. Thank you for making me feel relief at becoming debt free.

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    Customer ServiceStaff

    Reviewed June 6, 2019

    After just the call, I feel relieved already. I didn't feel like I was being judged at all or looked down upon. They gave me instant relief just by talking to them. I actually felt like there was hope for my situation. Thank you!

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    Customer ServiceStaff

    Reviewed June 6, 2019

    The staff member Edmund ** and Darryl ** was very Very helpfully in Help my with all my debt relief paper to sign and how to find it on emails and very nice to wait patiently and we thank you very much. I will tell my friend and family????

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    Staff

    Reviewed June 6, 2019

    My experience with the National Debt Relief was very positive! The reps did a great job. The National Debt Relief personnel were very thorough. The National Debt Relief personnel were very helpful and knowledgeable. The National Debt Relief personnel answered all of my questions.

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    Customer ServiceStaffTransparency

    Reviewed June 6, 2019

    Very helpful. Good customer service. Would recommend to anyone looking to become debt free. Customer service explained the process very well and made it very understanding. Would recommend to others. Thank you for being so helping and understanding. National Debt Relief is a plus.

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    Staff

    Reviewed June 6, 2019

    Your people are very nice to talk to. I give you a 5. Nick was so helpful and kind. He took patience and went through everything and help with things I didn't understand. I'm so relieved to have you people to help me. Thank you & God Bless.

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    Staff

    Reviewed June 6, 2019

    After much research, I called NDR to obtain information and to have a few questions answered. By the end of the conversation, I had enrolled in your program! Daniel ** and the rep during the Welcome stage, were professional and lacked judgment. I feel confident the right decision was made and excited to begin this journey!

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    Customer ServiceStaff

    Reviewed June 6, 2019

    Great customer service and one of the easiest things I have done. Jonathan ** and Amanda ** were awesome! I am excited to have everything paid off and piece of mind I will be able to make ends meet. Thank you!

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    StaffTransparency

    Reviewed June 6, 2019

    I received all of the documents related to the payment program, National Debt Relief, that I enrolled. The agents that I spoke to, both of them, answered all of the questions that I have, patiently explained everything on the documents that I received and signed.

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    Staff

    Reviewed June 6, 2019

    I'm very glad to have enrolled with National Debt Relief, they have been very professional and polite, it's nice to know that there is a solution to my problem, they are saving me a lot of money and time, I advise anybody who is in a financial hardship and struggling to find a good solution to contact National Debt Relief and see if they can help.

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    StaffTransparency

    Reviewed June 6, 2019

    So far so good. I'll be better able to evaluate as the program progresses. Thanks. I don't have forty more words. People I have spoken with have been clear and helpful. That's it, I am done trying to come up with inane words, goodbye. Anna Marie **

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    Customer ServiceStaffProcess

    Reviewed June 6, 2019

    I am happy with the experience thus far, but have nothing else to comment on since I am new to the program. The associate whom I spoke with first, Eddie **, was very thorough in explaining the program, and assessing my financial situation.

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    StaffProcess

    Reviewed June 6, 2019

    We would like to thank Amir ** for his very professional help in describing the National Debt Relief program and in assuring that we had no questions. Additionally, we would like to thank Ronald ** for going over all the documentation with us so that all the papers were correctly signed. Both of these gentleman were extremely helpful and professional. Thank you again. Louis and Deborah **

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    Staff

    Reviewed June 6, 2019

    I feel they are very understanding, helpful and easy to work with. There was no judgment. I feel awful about my debt and they are amazingly helpful. I can't wait to finish this and be debt free. I can't thank this company enough. Tears of joy just flow down, knowing they are here to help me!!

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    Staff

    Reviewed June 6, 2019

    The two reps I spoke with were extremely thorough and knowledgeable. While I'm nervous about enrolling in a debt negotiation program, I'm more nervous about potential judgements and my credit is already suffering. Your company received great reviews online and this is what convinced me to use National Debt Relief. The other companies I spoke to were unable to include debts greater than 90 days overdue. That isn't the case with NDR. Thank you.

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    StaffProcess

    Reviewed June 6, 2019

    All efforts made to assist me were fully all encompassing of my needs and in a very comfortable and understanding manner. The process is completed in a manner that I am confident of my success. Thank you very much. I am very satisfied thus far.

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    Staff

    Reviewed June 6, 2019

    Devon was the first individual I spoke with. He was kind and listened to my worries and helped me the whole way. I talked to a nice lady on the welcome call. She was excellent also. I’m looking forward to a great future with them on my side.

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    Customer ServiceStaff

    Reviewed June 6, 2019

    I was very impressed with your staff's attentiveness and ability to answer questions during this process. It was very easy to understand and not overwhelming. I truly hope the rest of the program is just as friendly and helpful in my endeavors to reduce and eliminate my accrued debt.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 6, 2019

    Everyone I spoke with was exceptionally kind, courteous and helpful. The information was clear and concise. The phone calls came in a timely manner. Anthony and Paul made the process as comfortable as it could possibly be. Thank you for your help in this distressing matter.

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    Customer Service

    Reviewed June 6, 2019

    I'm a new customer and I don't seem to be able to find an order number but as far as the service goes as of now I'm still in the waiting process. Thank you for your assistance. I was given this suggestion by my son's mother to enlist your Aid and resolving my debt issue. As of yesterday I called and received services from National Debt Relief no sign the documents and submitted them. Thank you very much.

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    Staff

    Reviewed June 6, 2019

    Edmund ** was professional, courteous, patient, well informed. High 5. I would highly recommend your company based on Mr ** and Ms **. They are top shelf. I commend you on the way your representatives handle transactions. Thank you for all your help.

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    Verified purchase

    Reviewed June 6, 2019

    My experience with National Debt Relief was and is like a breath of fresh air in a dark stale place. I'm looking forward to regaining my LIFE back. In today's world I realize I'm not exempt from traumatic experiences and Death, my reality became a stale nightmare which caused my present circumstances. I needed relief and lo and behold I came across National Debt Relief on T.V.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 6, 2019

    My experience was actually really good, Miss Maria Kay did not once make me feel uncomfortable. She explained everything easy to understand, Answered every question I had about the program. She talked to me like she just one of my friends! Everybody I have spoken with so far was very awesome! It was a great customer experience!!

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    StaffTransparency

    Reviewed June 6, 2019

    The gentlemen that we talked with today were very nice and explained everything in detail, where we could understand it, and hopefully get everything they want done on time. They are helping us, when we really needed the help. We are at our wits end and did not know where to go. We saw the advertisement on TV and decided to apply and see what happens. Hopefully we can be out of debt soon with no problems from anyone. Thank you so much.

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    National Debt Relief
    Response from National Debt Relief

    Charles, welcome to the program. We'll do everything we can to ensure your time here goes as smoothly as possible. Please contact Client Success to review how the program works. We gave you a lot of information during enrollment and you're sure to have questions. We encourage you to reach out so we can clarify everything. We look forward to hearing from you.

    Verified purchase

    Reviewed June 6, 2019

    Helped me with peace of mind. Will recommend this company to friends. I know my credit will be negative for as long as I’m paying on debt. But once I pay it off I will be able to bring it up again. In the meantime I will have my peace of mind on being debt free.

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    StaffTransparency

    Reviewed June 6, 2019

    Every bit of information was explained in detail. Couldn't be happier with the service I've received! My agent took the time to go over information and didn't hesitate to stop and see if I had any questions or concerns. I look forward to being debt free and having my freedom back. Thank you very much. Sincerely, Kirt

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    Customer ServicePriceStaffProcess

    Reviewed June 6, 2019

    I got into a program that was a little expensive and it turned out not to be a good plan. That program got me into this small debt that was kinda hard and could sue me. National Debt Relief was the only way that I could do right now to be able to pay off that amount. It has some average reviews, and then I saw some good reviews. I called them and I like the way that they did things for me. The enrollment process was pretty simple. All I needed to do was just call some creditors and some banks and let them know that I was working with National Debt Relief now. If they had any questions, just talk to them. I had to sign some paperwork for the bank account and the insurance that they cover for any type of lawsuit.

    National Debt Relief came up with the amount of money that I owe, how much they can settle for, and they take that into the payment that I need to do every two weeks. When there’s a creditor that’s ready to settle, they take some of that money to pay for that. I’m trying to pay off a couple of credit cards ‘cause they’re very expensive on the interest rate. The program is supposed to go for four years and I’ve been with Debt Relief close to a year. It’s all been great. I was able to pay off two credit cards, and all I can do is keep paying till I’m able to be debt-free. If I happen to become a little more successful in the business that I’m trying to do, then I can pay it faster.

    Every time I ask some questions, I like someone that is able to give me some answers. There are so many times that you get people and they just don’t pay too much attention. It’s not a lot of help. That’s what led me to kinda work with National Debt Relief because they’ve been getting good result so far. They've been helping me a lot.

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    Customer ServiceTransparency

    Reviewed June 6, 2019

    I saw National Debt Relief advertised on TV. It sounded like something I was interested in, and it sounded great. I went with them and they have been really great with me. They have worked with me, and called me, checked in, and told me what was going on. My negotiator was very precise on what he was doing and walked me through everything that was going on and explained to me what was going on. National Debt Relief told me that they call the different people that is on the list and get it to them for I can afford to pay it. They take the money out of my account every end of the month and distribute it. So far, it has worked good.

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    Customer Service

    Reviewed June 5, 2019

    An amazing call that really gave me hopes for financial change. I am happy to say that I would recommend this to someone largely due to the fact that it was the only option there for me. I appreciate all the time and effort that NDR has put into my case and hopefully in the next 2 years I will be debt free.

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    StaffProcess

    Reviewed June 5, 2019

    Very helpful answered all questions fully and made sure I understood what was going to happen. Made sure to stay with me thru every step and that I fully understood every step and all the details of the program. Made sure I was aware and comfortable with what will happen.

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    StaffProcess

    Reviewed June 5, 2019

    National Debt Relief was compassionate, friendly and informative. They were patient and wanted to make sure I understood every aspect of the program. I can finally breathe. I feel like I can finally start to get out of debt and prepare for the future for my children and me. Thank you so much.

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    StaffProcess

    Reviewed June 5, 2019

    The agents I spoke to were very professional and informative. They clearly went over the program and gave me lots of opportunities to ask questions. When I did ask questions they answered them very thoroughly. I am very happy with my decision to go through your program and hope for success.

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    StaffProcess

    Reviewed June 5, 2019

    Working with there Debt Specialist was a pleasure. They make sure you understand what the process is. They are very good in answering any questions you have. Daniel ** was a pleasure to work with and what he told me did take place. No hidden surprises.

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    Customer ServiceStaff

    Reviewed June 5, 2019

    I received an email, not sure of. I have been trying to figure out different loans to cover up others. Then this email. I called, scared of fraud, all was good. I am still thinking. My first phone call Mr. **, was great he understood. BANG! I was signed up. Knew my payment and how many months. Very Good. All very official. Great relief, one payment @ month. 24 hrs into this have their numbers, address, email & fax. I Believe???

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    StaffTransparency

    Reviewed June 5, 2019

    NDR representative was very professional and explain the program until I had a clear understanding. They walk me through each step efficiently and accurately. My experience was great and I would recommend anybody trying to go debt free. I had no doubt in going debt free the moment Amir ** enrolled me the program and walk me through the necessary steps to become financially stable.

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    StaffTransparency

    Reviewed June 5, 2019

    Everyone was very nice and helpful. Very willing to answer questions and explain it so that I was clear on everything. I will definitely recommend them to my friends and family if they ever come in to a time when they need help.

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    Price

    Reviewed June 5, 2019

    I had a wonderful stress free experience. Would recommend to anyone. I was struggling with month to month bills and never getting anywhere due to such high interest. Now I can remain calm as I have help now. Thank you again.

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    Staff

    Reviewed June 5, 2019

    Kenny and Edwin both were very responsive and had great accuracy with all questions I had and with the answers they gave me. I felt very welcomed and confident with my decision using National Debt Relief. They were both very kind and very patient with me!

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    Verified purchase
    Customer Service

    Reviewed June 5, 2019

    During welcome call Brandy was extremely quick and robotic, reading from a script and showing no emotion or understanding WHEN I was confused. Guess I'll figure it out as the process continues. Though I do thank you for the help.

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    National Debt Relief
    Response from National Debt Relief
    Hi Deborah,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed June 5, 2019

    When speaking with the Loan Specialists they were very helpful, knowledgeable and explained everything thoroughly. They answered all of our questions to make sure we understood the process. They reviewed phone numbers so we know where to call should we need anything. Thank you very much.

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    PriceStaff

    Reviewed June 5, 2019

    Nothing but professionalism from Marciano and Jasmine. Easy, dedicated individuals who looked out for my best interest. They were personable and easy to get along with. I would recommend this to whomever asked me for this type of service. Thank you for everything.

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    Customer ServiceTransparency

    Reviewed June 5, 2019

    He was very clear and transparent about what to expect with NDR’s service. I appreciated that. Hopefully going forward subsequent interactions and service will be as straightforward and thorough as his introductory phone call. Follow up phone call today was also very encouraging. Thanks so much!

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    Customer ServiceStaffProcessTransparency

    Reviewed June 5, 2019

    Michele was wonderful, she answered all of my questions, even allowed me to conference my mother into the call so she could explain the program to both of us so that we could reach an informed decision. When it was time to finalize everything she took the time to go over every aspect with meticulous detail and make sure that all of my questions were answered. She was very knowledgeable and put me at ease through the whole process.

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    Customer ServiceTransparency

    Reviewed June 5, 2019

    The company has great customer service, reliable and trustworthy. Yesterday and today was a good experience. The questions I had was answered intelligent and precise at the same time. Fast and accurate and explain all process with a lot of details... Bravo!!

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    StaffTransparency

    Reviewed June 5, 2019

    She was very clear on every subject that was discuss. I'm so glad to be part of National Debt Relief family. Was a little scared to stop paying on those accounts. But the reassurance of your team has put that aside.

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    Customer ServiceStaff

    Reviewed June 5, 2019

    Right when I was feeling hopeless I ran across a ad for National Debt Relief. I gave them a call and right away they made me feel like there is hope after all. Very helpful and thorough with there service so far.

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    StaffProcessTransparency

    Reviewed June 5, 2019

    Everyone I talked to was fantastic - polite, clear and really knowledgeable, great people! Took lots of time to explain and walk me through the process... seamlessly. Also waiting time was minimal and got the feeling they both cared that I am to be successful with the program.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 5, 2019

    Mr. D. ** and Ms. M ** were extremely professional, informative and were able to answer any questions or concerns I have had. They were prompt in their service at all times, kind, considerate and polite! They explained the whole process to me prior to my agreeing to accept this service and took me step by step throughout the process. I thank them both for their integrity and professionalism.

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    Customer ServiceStaffTransparency

    Reviewed June 5, 2019

    Great customer service and explanation of services. Both representatives I spoke to were very helpful and responsive. The times that we scheduled were met and e-mail communication was prompt. I have no complaints at this moment about this service. I look forward to this process and its results.

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    Staff

    Reviewed June 5, 2019

    Darius ** provided world class service. He was very profession, knowledgeable and polite. The follow up enrollment customer representative was also a pleasure to speak with and answered all my questions and concerns. Overall I am extremely satisfied. I have high hopes of debt relief thanks to National Debt Relief.

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    Staff

    Reviewed June 5, 2019

    It was such a pleasure dealing with Marvo **. He definitely put my mind at ease with the information he provided me with. He was very thorough in explaining my options and helping me decide which was best for my family. I can't wait to get my finances back in order.

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    Verified purchase
    StaffProcess

    Reviewed June 5, 2019

    He was very patient and thorough. He took his time since I was on my cell driving home after work. I feel better now about the process I have started, and confident that this will yield the results I am looking for.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 5, 2019

    Everything explained very well. Customer service excellent. Did not have to ask a lot of questions. All presentation was very given. They made sure you understood the program and how it was going to work for and what and who to contact if you have any questions. They gave you all information as to who you need to contact with any new developments.

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    StaffProcess

    Reviewed June 5, 2019

    People easy to talk to and really get down to the best plan to help with debt issues. The program seems to work in the customers favor for most part. Would highly recommend to all who are in need of a way to get finances back on track.

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    Staff

    Reviewed June 5, 2019

    I had not previously considered going the route of seeking debt relief, however my experience from the start has made me feel confident that I made the best decision in going with NDR. The review process with specialist Joshua ** was informative and extremely helpful. I look forward to becoming debt free.

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    StaffProcessTransparency

    Reviewed June 5, 2019

    I thought Kyle was very professional, spoke clearly and concisely. Explained everything so that the average joe could understand! Very friendly! The process was super super easy! Had my entire application completed and accepted in about an hour! VERY pleased with my experience. Would recommend again!

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    National Debt Relief
    Response from National Debt Relief

    James, thank you for sharing your experience with us. We've let Kyle know that you mentioned him and appreciated his efforts! Please let us know if there's anything else you may need.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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