National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
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Reviewed Feb. 6, 2020
Both the debt specialist and welcome caller I spoke with were wonderful. Super helpful, polite and very accommodating. I will recommend this service to anyone in need of this type of assistance. I have only just enrolled so I can't report on the success of the negotiations, but I am very pleased with the signup process.
Reviewed Feb. 6, 2020
I just sighed into this. I am hoping for good results. So far everyone was very professional and helpful. There is so much to take in right now. I will feel better once everything gets started. As time goes on then I will have more of an experience.
Reviewed Feb. 6, 2020
My experience was wonderful with Daniel and Janny, they both explained everything to me very well so I can understand. It's a very good program. I would refer and family so they can get the same help that I got.
Reviewed Feb. 6, 2020
Steven was most helpful. He was very thorough in his explanations of the program. Most of all he understood how emotional this is for me. I have always taken pride in my credit and to do this is very emotional. He has been very patient with me and answered all of my questions. I felt very comfortable with him. I certainly hope that during this program I will have other conversations with him.
Reviewed Feb. 6, 2020
Financial hardship is the LAST thing anyone ever wants to face or go through and usually put off. National Debt Relief could not have made it an easier more understandable process for me. I wish I would have put it in the TOP of my to-do list. I can’t thank them enough for handling this for me promptly and professionally. I can now look towards paying off my debt that I owe and rebuilding my credit.
Reviewed Feb. 6, 2020
They answered every question I had and made me feel like there's a light at the end of this tunnel. I would recommend them to anyone who got in over their head and think there's no way out. Thanks for all your help.
Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.
Reviewed Feb. 6, 2020
I had a very good experience talking with both representatives. They were both very professional and friendly. Any questions I had were answered in a way that made sense for me. At no point was I made to feel embarrassed to talk about my situation.
Reviewed Feb. 6, 2020
I'd like to thank all the people who helped me start on this process and were clear with what I was doing and not forcing me into it. They were knowledgeable, clear and concise in the information that was given to me. Very helpful and trustworthy as well.
Reviewed Feb. 6, 2020
I have just started but so far my experience has been good and I look forward to the outcome regarding my financial freedom and thankful for all the quick responses to my emails. I appreciated the step by step review of the documents submitted to me to sign.
Reviewed Feb. 6, 2020
Keysha was so informative and made sure I understood every step of the process. She made me feel very comfortable with my decision. Everyone that I have talked to made sure I was aware of what to expect. I would definitely recommend this company to anyone in my situation.
Reviewed Feb. 6, 2020
The customer service I received was Five Stars. From the beginning, George ** was always extremely helpful and very patient. He made sure that I understood the entire program. The female who assisted (I'm sorry I did not write down her name) was also very helpful and had no problem repeating the information if I didn't understand. I'm looking forward to completing this journey. Thank you.
Reviewed Feb. 6, 2020
Everything was done thoroughly and efficiently. I was impressed how quick and easy it was. I wish I had done this sooner. Oscar explained the program and the benefits of how I can become debt-free in under 3 years.
Reviewed Feb. 6, 2020
Very professional, great manner to help customers, couldn't be happier with the service, very helpful since day one, 5-star service, looking forward to have a life without debt, will recommend family and friends that need to be credit relieved.
Reviewed Feb. 6, 2020
It was easy and understanding the way they explained to me. I feel very good to get my debts get paid in an easy form of paying not too much but what I can give. Thank you very much for your support.
Reviewed Feb. 6, 2020
I am sick and tired of paying toward my debt and not seeing it ever coming down. I need to get out of this cycle of feeling helpless. Thank you for Jeffrey ** and me feel at eased during the process. I am looking forward of my freedom off debt with 24-36 months.
Reviewed Feb. 6, 2020
Everybody was so helpful and kind. They explain everything with detail and answered all the questions I had. They made sure I understood every section of the contract and if I didn’t they would try to explain step by step.
Reviewed Feb. 6, 2020
Great experience, everyone was very helpful, everything was explained and all my questions were addressed appropriately. The forms were clear and self-explanatory. Kesha was extremely detailed and patient with all my concerns. I would highly recommend this program to friends and family. The process was fast and painless. I feel more at comfortable with the program now and look forward to being debt-free.
Reviewed Feb. 6, 2020
I was very nervous at first, but NDR made me feel comfortable about my decision to consolidate my debt. I am happy with my decision. Thank you all very much. If I have any issues, I know I can contact you.
Reviewed Feb. 6, 2020
Very informative and very professional, takes a while but they want to make sure everything is clear and complete, Jaison was very helpful in reviewing all the information and going over all the paperwork involved in getting this done in a timely manner.
Reviewed Feb. 6, 2020
National Debt Relief is working on my behalf. They haven’t contacted all my creditors that I continue hearing from them. I’m not sure at what pace they need to be moving, but they’re doing whatever they need to do at their own pace and I’m just waiting. I go online. There’s a portal and I check there, and I have nine creditors. And so far, two of them have been taken care of.
The creditors want me to negotiate with them, but the National people say, “No. Let us do our job. We do this. We deal with these people. This is what we hear other customers say that that was just a tactic of intimidation. Don’t let them get to you. We’ve heard this before. So, if you can avoid, block those numbers and if you get any mail, just forward it to us and we’ll take care of it. So, just let us do our job.” They say it in a nice way. Sometimes it’s just frustrating because you can only block so many numbers and they’re getting pretty good at it. My phone number starts with a 508 and some of these people are calling from a 508 number, so I’m thinking it’s my kids calling. But I just sit back and allow NDR to do their job.
Reviewed Feb. 5, 2020
National Debt Relief really gave me a peace of mind. They helped and explain everything. I honestly thought I was never going to be able to pay off all my debt. Thanks, National Debt Relief. I really recommend this program if you stressing over debt.
Jose, congratulations on a great start! We look forward to working with you to resolve the remainder of your enrolled accounts and give you continued peace of mind. Please let us know if there's anything else we may be able to do for you while you're here.
Reviewed Feb. 5, 2020
Explained everything clearly and gave clear instructions regarding the process. Honest. Very patient when speaking with them and asking questions, would recommend based on experience. This easy process has lifted a lot of weight on my shoulder given my situation that my kids have been kidnapped.
Reviewed Feb. 5, 2020
I can’t emphasize enough how grateful and relieved I am. I felt like I was drowning deeper and deeper, only for you guys to extend a helping hand and pull me out. It has been nothing but a delightful experience. Everyone is so helpful, cordial and professional. Thank you very much.
Reviewed Feb. 5, 2020
Everyone was so helpful. I worked with Parker ** in explaining the program. I felt reassured many times as I was very nervous about my debt. After everything was explained, he helped me greatly to reach a payment I can afford.
Reviewed Feb. 5, 2020
The process was explained in great detail by Steve. I look forward to becoming free of debt and free from the stress of not being able to live without the stress of debt! I am very pleased with the way I was treated.
Reviewed Feb. 5, 2020
National Debt Relief have offered great support and guidance during our financial hardship. By answering all our questions and, we have peace knowing we’re making the right decision. We are truly grateful for them and that we will ultimately have a second chance to live debt-free.
Reviewed Feb. 5, 2020
These folks at National Debt score a 10 in my book. The process was nowhere near as bad as I thought and they were very thoughtful and helpful in helping me with this process. Thank you. I feel as though the weight of the whole world is off of my shoulders.
Reviewed Feb. 5, 2020
All personnel were courteous and thorough on helping me. They described the process I would go through and what to expect. They also told me how to react to creditors and potential fallout. They were informing me possible legal action and coverage.
Jon, thank you for your review. Welcome to the National Debt Relief family! Our most successful clients are the ones who ask the most questions and have the best understanding of what the program is and how it works. They also know what's really required to succeed here so don't hesitate to reach out with any concerns. We'll continue to work with you throughout the process and encourage you to check in periodically for updates and with questions. We wish you the best of luck!
Reviewed Feb. 5, 2020
They will get you out of debt in a couple of years in a professional but understandable way. They will work with you up till the end to resolve your debt and bring you to financial freedom. Thank You NDR!
Reviewed Feb. 5, 2020
I have just begun the program and must admit I am quite nervous! However, all NDR representatives have thus far been extremely clear and concise in answering my questions, and explaining how the program will progress. I look forward to completing another review upon a successful program completion.
Reviewed Feb. 5, 2020
Representatives were very helpful and able to assist me with the best debt resolution program. They were well informed about the program and how to help my situation. Michael was able to answer all of my questions and took appropriate time to explain the program to me.
Reviewed Feb. 5, 2020
So far my onboarding experience has been nothing but positive and I am excited and eager to become debt-free! Everyone has been nothing but knowledgeable on how the program work and able to answer each and everyone question I had for them! Thanks.
Thank you for sharing this, Marvella. Our agents are knowledgeable on the process so they can teach you how it works and guide you toward your ultimate goal of getting out of debt. They'll advise you when things change and give you the tools you need to succeed. Please don't hesitate to use them as a resource.
Reviewed Feb. 5, 2020
The best service, easy to talk to, everyone I dealt with was very nice, easy going and knew their stuff. Every time I called I talked with a pro. Couldn't be more happy. Hope everything continues to be going the right way.
Reviewed Feb. 5, 2020
My experience was pleasant and informative, I was able to fully understand and make an educated decision based on the information that was given to me. I feel that both the people helping me did an impressive job. I would recommend this organization to others based on my experience so far and I hope it continues to go the same way.
Reviewed Feb. 5, 2020
I truly believe Providence was instrumental in leading me to both National Debt Relief Services and, subsequently my advisor through the process: Ms.Theresa **. Ms. ** was absolutely: STELLAR! She was quite: knowledgeable, affable, reassuring and patient. I am so appreciative of her: guidance and assistance throughout this process. On another note, I believe: NDR is an appropriate fit for me and for anyone else who is in the stage of rebuilding themselves (i.e. becoming debt-free).
Reviewed Feb. 5, 2020
Everything was clearly explained and above board. I think this is a very good way to become debt free in less than 3 years. I never knew a service like this existed and now I wish I could have done it sooner.
Reviewed Feb. 5, 2020
George ** is an exceptional employee. He listened to my problems, stress and concerns with empathy. I was truly talking with a friend who help ease my situation with knowledge and compassion. Please thank him for me. While I am nervous about taking this path, I hope it works out for me.
Sandra, thank you so much for acknowledging our agent. We passed your message along and we're sure he'll be happy to know you mentioned him. Feeling a little nervous is normal and it happens to many of our clients. Our most confident clients are the ones who ask the most questions and understand the process best. You can succeed if you stay committed. Please contact us if you have any questions.
Reviewed Feb. 5, 2020
Richie done a great job in helping achieve what a plan that will work best for me and my family. In just 34 short months I will be able to breath again. I have struggled being a single parent and this will allow me to be able to not be so stressed when it comes to my home and family.
Reviewed Feb. 5, 2020
Mischa and Karen were excellent in explaining the paperwork and getting me into the program that will help me financially. They are very knowledgeable and kind. Phone calls were returned when they were expected. Questions were answered promptly and so I could understand.
Reviewed Feb. 5, 2020
National Debt Relief was very thorough and organized. There was a lot of paperwork, but that made me feel more secure. Also, their customer service was top notch and they always followed up and were available when they said they would.
Reviewed Feb. 5, 2020
Explained everything to me clearly, nicely. I think it’s a good program. Happy with your service. Have helped me along to the progress of this. They’ve made it easy for me to clean up my credit and work on cleaning up my credit.
Reviewed Feb. 5, 2020
The girls were helpful, thorough and informative! We would recommend this program to every one we think would benefit from debt relief. And possibly eligible for help with this process. Thank you very much for your help and patience. Roy/Bev
Reviewed Feb. 5, 2020
From the first phone call with Marc to today's phone call with Lisa, the experience has been great. Having the burden of overwhelming debt is stressful. Marc walked me through the beginning stages of the enrollment process with great patience answering my many questions and reassuring me at the same time. Lisa in today's phone call exhibited the same patience. I commend your team on their kindness and professionalism.
Reviewed Feb. 5, 2020
NDR was very professional. They answered all my questions and explained all options to me. They were very friendly and I would recommend them to anyone struggle with unmanageable debt. Their website is easy to access and you can easily review all your account activity.
Thank you for the endorsement, Gregory! We're happy to hear we answered all your questions. We believe you should understand all your options so you can make the best decision as well. We look forward to working with you and helping you reach your financial goals.
Reviewed Feb. 5, 2020
Everything was on point and transparent. Robin and the lady I spoke with on the welcome call were awesome. Can’t remember her name. Didn’t know where to look for the order number. Hopefully it all works out and I can get my life back on track.
Reviewed Feb. 5, 2020
Everyone was very helpful and explicit and pleasant. Took time to explain everything so I could understand. Wish I had done this a lot sooner. Was very nervous about doing this and pray it was the best thing to do!!
Reviewed Feb. 5, 2020
Great customer service and easy to get started into the program. Hoping once and for all to get out of debt and stay that way. In the past we just got loans but it never covered all my debt and still allowed me to keep using my high interest rate cards.
Reviewed Feb. 5, 2020
I am anxious to start my road to recovery. Thank you for your professionalism. I look forward to working with your staff to resolve my Credit and Debt issues. I want to thank Your company for accepting my application. Your associates were very knowledgeable and made me feel at ease to start my road to recovery.
Reviewed Feb. 5, 2020
Very professional customer service, explain my plan to help me get out of debt. They went over my contact page by page. All of my questions were answered. I would advise anyone that has a problem with debt to contact your company.
Reviewed Feb. 5, 2020
Very nice and knowledgeable staff, I was able to get all my answers that I needed and they even worked with my budget, I will definitely recommend to a friend or family in need of debt relief services. Thank you all very much for all your help and support.
Reviewed Feb. 5, 2020
It's my first time to apply for consolidation. I was so scared until I spoke to Rhoee **. He was very helpful, patient and informative. He made easy for me to understand the whole process. From the beginning to the end. He was also compassionate and understanding.
Reviewed Feb. 5, 2020
The rep was very comforting and calm while going through step by step to get me qualified for a debt management application, it was reassuring that I was moving my financial stability in the right direction for my future. The time spent on the phone was not long at all and everything in the process was an easy step by step explanation, even the signing portion.
Reviewed Feb. 5, 2020
My experience with NDR has been extremely positive! My debt specialist was informative and I feel very comfortable with my decision! I'm looking forward to financial freedom and now that is closer than ever before. I would definitely recommend NDR to anyone.
Reviewed Feb. 5, 2020
The agent that called me was very polite and patience with me, sometimes it takes me a moment to answer questions. She made sure that I understood every aspect of what I was signing up for. I would definitely recommend this company to anyone in need of this kind of service.
Reviewed Feb. 5, 2020
Just started the program with NDR and I couldn’t be happier. Made me feel at ease from the very start. So professional and easy to deal with. Always there when I have questions. So happy I went with NDR. Recommended.
Reviewed Feb. 5, 2020
Everyone seemed to really care about my situation and was completely willing to help in any way they could. It was a easy and simple process and they made sure I completely understood everything about the program. All my questions were answered and I didn't feel like I was confused about what I was being told. Program is definitely one I would refer to my friends and family looking to be debt-free.
Reviewed Feb. 5, 2020
So far so good. Very friendly and explained everything as I had many questions. Will see how this goes with relief from the pressure. Staff was knowledgeable and even changed my due date upon request with no questions asked. Thank you and looking forward to results.
Reviewed Feb. 5, 2020
Great service. Ash ** and the guy on my welcome call were both really professional. It was a relief to know that they were able and willing to help me. They both really cared about my goal of getting out of debt.
Reviewed Feb. 5, 2020
The experience working with N.D.R. has been great. Everyone we have worked with has been patient, understanding, and knowledgable. They worked with us and made us feel like we were being taken care of and at the end of all of this, we will be debt-free.
Reviewed Feb. 5, 2020
Overall experience has been easy and all questions answered. Both people I have talked to have been upfront and would recommend to other people. Makes me feel at ease with the whole process. Thank you for helping us become debt-free.
Reviewed Feb. 5, 2020
Great paced help by all, on all components, knowledge, steps, email, balances, requirements well explained and mostly your courtesy for having all my debt credit card info and working it into very affordable program. THANKS MUCH FOR Your acceptance of myself! Matt
Reviewed Feb. 5, 2020
I was well informed about the entire process, everyone was professional, and helpful. They answered all my questions, and concerns. I appreciate their undivided attention in this matter, and their enthusiasm to help resolve this issue. I would strongly recommend this company to anyone in financial trouble.
Reviewed Feb. 5, 2020
I received five-star service from the beginning of the application process to the end of the Welcome call. Everything about the program was explained in a thorough and professional manner. The whole process put me at ease with my decision to move forward. Thank you, National Debt Relief.
Reviewed Feb. 5, 2020
Getting accepted into this program was very difficult. Calls back and forth for two days buying a car is easier than this process was. At times I wanted to go with a different company because of him much I felt I was getting the runaround. Getting out of debt should not be this difficult or hard to achieve.
Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence for us. We will be reaching out shortly in order to make things right. You can also call us directly at 888-660-7427.
Reviewed Feb. 5, 2020
James ** was very polite and understanding of my situation. I want to thank him for all of the assistance he has given me throughout this process. I ton of stress has been lifted off my shoulders. Thanks so much!
Reviewed Feb. 5, 2020
An acquaintance of ours had used National Debt Relief and told us that the program was going well after about a year. They talked about how well they communicated and got some really good settlements for them. I had quite a bit of credit card debts and unsecured loan debt over the last two years from some family issues with supporting several family members and elderly care of parents. And when I called National Debt Relief, I was feeling very overwhelmed. But they were very organized, and they seem to know exactly what was going on, which gave me a lot of confidence on the program. When we were done with the phone call, and I talked to my wife, we decided that that was probably the way to go because we wanna pay some of our debts back.
We were simply asking for some help. National Debt Relief seemed to be the best alternative because morally, we were having an issue with just saying, "We're gonna declare bankruptcy and write it all off." Their program was attractive to us even though they're getting a discounted rate. We felt like we're still being responsible for the debt we incurred. We're just saving some interest.
So far, they settled about four of our debts, and I've had nothing but good things to say. They've called me as soon as they got the offer. They advised me that they thought it was a good offer. They said it was up to me if I wanna choose it, but they gave me the pros and cons. And I felt like they let me make an educated decision. I didn't feel like they were forcing me into something to help them. They were really trying to help me. So, we have 4 resolved, and 12 outstanding. That's 25% through in less than a year. So, I'm very happy with that.
After I did the initial assessment and put everything in and they gave me my payment, about a week later, I was driving along, and I remembered that I had another outstanding debt that I did not tell them about. I remembered because the payment came out of my account. So, I was really in a panic because it wasn't a small amount, but it wasn't a huge amount. And I called, and they were very reassuring and said, "You know what, that's no big deal. There's plenty of budget room within your payment and in your settlement that we should have no problem with that." I didn't have the account number because it was an older account. All I did was told them who it was and they had that resolved in a matter of like 10 minutes. They had it added to my list and my payment didn't change. So, I was very happy about the way they handled it. I would call it an add-on debt.
We're not completely done, but I'm definitely very happy with them. I did already recommend someone to try it out because they were also struggling morally with just dumping their responsibilities. What I found with National Debt Relief is they made me feel better because the counselors said, "Look, you've already paid them what you owe them, now you're paying all these interests. And what we're gonna do is settle for what you really used," and I really like that. It made me feel better about myself. I like the way they handled it. They didn't make me feel like I was some loser because I was in this situation. They made me feel I was very reassured that they would handle it.
They were very honest because I thought there's gotta be a trick to this. Somebody is making money, somebody is paying things. I was surprised on how open they were about, "This is what the deposits are. These are the fees. This is how much we make." Even after that first call, I didn't feel like they were hiding anything at all. It was very transparent. They tell you how they make money, and they tell you how they're gonna help you. And so far, I've made seven months. In that seven months, they've been exactly as they promised.
Reviewed Feb. 4, 2020
Very happy with the level of communication thus far. This process is scary starting out so the written and verbal communication is much appreciated. Looking forward to seeing results and hoping great communication continues. Happy to see the level of detail into our situation.
Reviewed Feb. 4, 2020
The experience has been gratifying and very helpful. I am very grateful for all the help I’ve received here. I really appreciate everything you have done for me. Thank you so much you gave me hope and support when nobody else did. It has been an eye-opening experience to have had the opportunity to know about this place and all the wonderful people that work here. Especial thanks to Ampi, Greidy, and Grecia.
Reviewed Feb. 4, 2020
Good, they were patient and thorough. It was a very different experience. Thank you for everything, it was hard to find a place that could help me and I am grateful to have found you. Happy happy happy happy, thanks.
Reviewed Feb. 4, 2020
The phone call was hard for me to do. But they helped me understand how the system works and what to expect. They were very clear on on guiding me through this process. I admit that I am stressed out about the steps on quit making payments and let them go into collections! Also knowing what it’s going to do to my credit. But I also realize what the future shall be after the program is over with.
Reviewed Feb. 4, 2020
It has been a great experience so far. Everyone that I have spoken to has been very courteous, informative and helpful. Thank you for making the process simple and very easy to understand, I look forward to working through the program and being free from credit card debt!
Reviewed Feb. 4, 2020
My Experience was good, and positive, very helpful. It was good talking with Erica. I am looking forward to having my debts paid off and I welcome your help. I appreciate the fact that you mailed the information to me. Let us together make this work successfully.
Reviewed Feb. 4, 2020
I had a great experience with Mike and the second woman I talked to. They were very helpful and informative. They took the time to help us through this process and encourage us to make the right choices. I am excited to start this journey. Thank you.
Stephanja, thank you so much for telling us about your experience! We'll make sure to recognize the agents who assisted you. Welcome to the National Debt Relief family! Please let us know if there's anything we can do to help make your time with us as productive and pleasant as possible.
Reviewed Feb. 4, 2020
Lamell spent almost 3 hours on the phone with me helping me work through everything to decide what program would be best for our family. I know it is going to be a tough road ahead, but I feel like we at least have a plan at this point, and a better peace of mind than we have had in a long time.
Reviewed Feb. 4, 2020
I called National Debt Relief today to inquire about my credit card debt. Caly ** was the girl who assisted me. She was very easy to work with and answered all of my questions. After she explained my options, we were able to submit an application over the phone. Very fast & easy.
Reviewed Feb. 4, 2020
Well all I can say is 5 star for the 2 guys who help me, they have all the knowledge to help me and everybody who's in a matter of debt difficulties. Thank you much for your kindness and patiently explain to me how to recover from debts. Keep up the good work! Great job!!
Reviewed Feb. 4, 2020
Very helpful in explaining the process, they really make sure we on the right track to achieve our goals. The young lady who set the program up made us seem like we were family instead of customers. I can't wait to finish the program, I can tell others how the program work.
Reviewed Feb. 4, 2020
The two individuals I worked with were well knowledgeable on the product and process. They were very thorough and specific. They acknowledge my time was important and didn't waste my time covering things that were not necessary.
Reviewed Feb. 4, 2020
True professionals waiting to help. In just a few minutes, I was able to discuss my options with my rep., decide what program made more sense, and submit my application for approval. I received personal attention and everything was forwarded in writing. So far, I could not be more excited about the service.
Benito, thanks for taking the time to leave feedback today! We’re proud to say the people on our team are among the best in the business and we're glad we get to work with you directly. We're excited to see you succeed, so please keep us updated on your progress.
Reviewed Feb. 4, 2020
Very helpful and informative. Made me feel like everything was going to be better and everyone was friendly and Everyone I spoke with did not judge and was understanding. Very glad I made the phone call. I look forward to working with this company to resolve my debt and have a future with less stress.
Reviewed Feb. 4, 2020
Chris was very helpful, friendly, and explained everything thoroughly. With this program I am hoping to get out of debt entirely, and I feel like this program will help with that. Customer service is great, I feel like they really pay attention to you and treat you like a person and not a number.
Reviewed Feb. 4, 2020
Al made the process very easy and understandable. What a relief to be able to get the help we need. The program was explained in detail so all of my questions were answered. The resources for further customer service are extensive.
Reviewed Feb. 4, 2020
The agents were really nice when I went through the initial process and welcome call. I feel very confident about doing this program. It fit my situation and my pockets. I’m very glad to be part of this program to better myself and my situation.
Reviewed Feb. 4, 2020
Excellent customer service. They do everything they say they are going to do. They take the time to explain the process to you, and even after you've signed all of the forms, they do a welcome call to make sure you understand everything you've signed.
Boylston, it sounds like things are going well for you in the program! Thanks for taking the time to leave feedback today. We can’t wait to help you continue your journey towards being debt-free. Please keep us updated on your progress.
Reviewed Feb. 4, 2020
Everyone at National Debt Relief has been very helpful and professional in helping me with my financial difficulty, I haven't feel this confident about my financial future in months. I would recommend this program to anyone with crippling debt, and are looking for a way out. Thanks for all the help and keep up the outstanding work.
Original Review: Feb. 4, 2020
Big disappointment with Elisa, call representative. Spoke so fast, and was not clear in her speech, aside from all the interruptions on her end of call, i.e. coughing, laughing and losing focus on what she was saying and doing. My experience with Devin **, relief counselor, was outstanding. I expected the same all the way through the process, but, found the welcome call conversation truly confusing and disappointing.
We’re really sorry to hear about what happened and we would like to make sure mistakes like these don’t happen again.If you can contact us directly at 888-660-7427, we will do everything possible to make sure this situation is made right.
Reviewed Feb. 4, 2020
Very helpful and professional. Also very detailed oriented. The staff were very courteous. Taking time to go through the process of debt consolidation to make sure the client is clear on the best options available for their particular needs. They also guide you through the process.
Reviewed Feb. 4, 2020
MY EXPERIENCE WAS GREAT. Your rep was very good with explaining everything and waiting for my question then answered them then sending me emails quickly.. Very happy with her. I will be recommending this company to my friends. Excellent rep.
Reviewed Feb. 4, 2020
Very personal and caring, answered every question. Pleased so far with getting started I am positive with knowing I will be debt free soon! Tibia ** walked me through the whole process and was very kind and helpful. I hope this will be something I can learn from and continue to building my credit.
Reviewed Feb. 4, 2020
Everybody has been very welcoming and helpful. Thank you for everything. I am looking forward to being debt free in the next 2 years. I will recommend several people for your services. You have made me feel like there is hope in getting out of debt and that I will get my life back.
Shawn, congratulations on a great start! We look forward to working with you to resolve your enrolled accounts. We're happy we can work with you to help ensure a more stable and secure financial future for you. Please let us know if there's anything else we may be able to do for you.
Reviewed Feb. 4, 2020
I called your agency, and was transferred to Anthony B. He explained to me the services, that were offered and how the program worked. He provided me with the knowledge, and confidence to get on board with the program. He explained everything so well, and reassured that I understood every step of the way. He’s Helpful matter, and how courteous he was made the process swift, and smooth. I was able to complete my application one I received my Welcome call by Robert R. He too. Went over everything and made it possible to get this ball going. I Thank these two gentlemen for making me feel comfortable with the situation I’m currently in. I wasn’t looking in falling more behind on my accounts, but I’m real grateful that this program is available. Thank You to Anthony and Robert for getting me started on getting Debt Free, but not without the help of National Debt Relief.
Reviewed Feb. 4, 2020
I am very satisfied to NDR. Your Associates have stunning service. I'm very hopeful that this is my unforgettable experience. Now I can sleep well and go to work without stress. Thank you so much NDR. I hoping this company will help more people just like me. This is a new beginning for me. Sonny
Reviewed Feb. 4, 2020
Jalena ** was great. She explained everything very well and went over and over it until she knew that We understood it fully. Very patient and always upbeat. I would recommend her to anyone. If I would call she would always call back.
Reviewed Feb. 4, 2020
My rep Ms. ** rocked :). She was fast, courteous and precise. She was very thorough with the welcome call and helped me understand the whole process. Awesome Job! I highly recommend NDR to other customers. I look forward to completing the program and be debt free.
Reviewed Feb. 4, 2020
Easy experience and professional customer service. Jay ** make this experience really easy. I was be able to sleep all night for long time. Thanks. I will recommend it to anybody who is looking for settlements in payments and you will not regret this experience.
Reviewed Feb. 4, 2020
Just started so not sure what my experience will be as of yet. The welcoming procedure and initial setup went well with no problem. Everything was explained to a tee probably more than once. I have no complaints so far but let's see how it goes. I will monitor everything online.
Reviewed Feb. 4, 2020
I found this a very helpful resource in my time of need! They were very helpful working with me and answered all my questions. I would refer them to anyone looking for debt relief that does not want to file bankruptcy.
Reviewed Feb. 4, 2020
The team has made everything clear to me and was a great help in the process of me trying to apply for the program. Truly appreciate the kindness of all through this program. I hope to continue on good terms!
Martha, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.
Reviewed Feb. 4, 2020
They were helpful and easy to work with. I’m glad that I have a way to resolve this debt I’ve been dealing with for a long time. The best part is I don’t have to deal with the collectors anymore. Thank you.
Reviewed Feb. 4, 2020
Your representatives were very helpful and knowledgable in setting up our account. It is a lot of information to absorb but I look forward to getting started in the program and hope to be able to complete it before the actual time we have set up.
Reviewed Feb. 4, 2020
I would like to thank you all so much for being so helpful on helping me to understand how things work. And I will recommend other that need help and also in a shorter time span to eliminate my debt and easing my pain. Thank you.
Reviewed Feb. 4, 2020
Lillian was very helpful in setting up my account. She was very patient while I researched my choices and made my decision. The staff reviewing and setting up my online account was very nice and helpful. Thank you for helping me regain control of my financial health.
Reviewed Feb. 4, 2020
Everyone I have spoken to was very helpful. The information I received was clear and explained thoroughly. Charles responded promptly to my inquiry and when Michelle called me for my welcome he was very polite and answered all my questions.
Reviewed Feb. 4, 2020
I had a wonderful experience getting set up with National Debt Relief. The representatives made it easy and clear what my options were. I was nervous going into this experience but they made it painless. I am excited to get this process started to becoming debt free in the near future.
Reviewed Feb. 4, 2020
Everyone was so helpful and explained the program really good and answered all our questions. They also made sure we understood everything that they were explaining to us. If we didn't understand and maybe asked the same question they didn't make us feel like we were dumb. Very helpful.
Reviewed Feb. 4, 2020
They were able to answer all my questions and concerns and I feel very comfortable with this. So far I’m very excited to be Doing something about my day that I’ve known that I needed to for a while and I am 68. And I need to get this debt paid off and I think that National Debt Relief will be able to help me.
Reviewed Feb. 4, 2020
Very professional and friendly. Makes you feel at ease and not judgmental. Would recommend this company to anyone who has overwhelming debt. I feel secure in knowing that they will do their best to get the best settlement for me.
Reviewed Feb. 4, 2020
Both members that helped us set up with a possibility out of debt were very helpful. Al, who took our original information and took care of the breakdown of information, was very friendly and detailed. The gal who did our welcome call, I didn't write down her name, was also very thorough and polite. She spoke quickly, but understandable, and did stop to answer questions.
Reviewed Feb. 4, 2020
The service was great. It took a little long but I was satisfied at the end. I would recommend this service to my friends. I felt like you actually wanted to help me out of my situation. Thanks for your patience.
Reviewed Feb. 4, 2020
Daniel ** was super awesome at communicating and making sure I understood everything we went over. I feel bad cause I don't remember the lady that did my welcome call but, she too was very nice and went over everything with me. Both were great experiences and I will highly recommend National Debt Relief to everyone I know who needs help. Thank you to everyone making being debt free this easy! God Bless!
Reviewed Feb. 4, 2020
Everyone was nice and courteous. They were very friendly and helpful. They made sure I understood everything and went over everything as slowly as possible so I could keep up and understand everything.
Reviewed Feb. 4, 2020
When my circumstances changed quite a bit, I couldn't handle the debt I had and using NDR was my only option, as far as I could tell. The enrollment process was relatively simple. They had all my debt information, my previous income, and the changes I've gone through to get myself in that situation. The need for their services justify the cause. They are is easy to understand. And if they don't have the answer, they find it.
I was expecting the program to go quicker than it has but perhaps that was my own miscalculation and misunderstanding. I realize that it's hard to predict the end date, but it would be better if that was clearer and easier to understand. But I understand that it's kinda guesswork depending on what the collection agencies or debtors are willing to work with and how fast you can accumulate funds. I had four accounts with NDR and we had three of them settled.
Reviewed Feb. 4, 2020
The enrollment part was easy except for me trying to get ahold of some of the creditors. There is all of this information that the regular person has to get. I can't just give National Debt Relief the name of the company. I have to do all the research to try to get the information. But a lot of times, it's hard for someone like me to get the information from one of these companies because they know that you're pitching to do something and that they're gonna lose that money.
They don't wanna give you the information and they give you the runaround. There's gotta be a different, better way where there are all these creditors that people are trying to get consolidated but they don't like to talk to the people. I'm going through National Debt Relief to get the work done and it's been good. I just started and they've just paid one debt out of 10. The negotiator seems to be doing all right. The guy I talked to when I first started was really helpful too. He let me know everything I needed to know.
Reviewed Feb. 3, 2020
Service representative explained step by step and was understating. I didn't know what to do about mounting bills so I called and found a way to get a hold of debt. National Debt Relief has made a way for me to have financial freedom.
Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.
Reviewed Feb. 3, 2020
My experience with the team members were amazing. Everything was explained to me in great detail on how they work and how they can help me. They were very kind and understanding of my situation and looking forward to getting me debt-free.
Reviewed Feb. 3, 2020
The customer service and professionalism was bar none! Great experience! Will highly recommend. These guys really made my experience easy and effortless. I was nervous with the star but the high level of explanation plus the added option of question asking really put my mind to ease.
Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.
Reviewed Feb. 3, 2020
Made sure to communicate with me and let me know everything going on. He was diligent in everything he did and I appreciate all the help. Hopefully, everything goes smoothly from here on out. I am excited to work with you on getting this all cleared.
Reviewed Feb. 3, 2020
Your customer service representatives are exceptional and very helpful. They helped me understand the program with a step by step explanation and were willing to explain all my concerns and questions. Well done and very courteous! Thank you for your assistance and understanding of my current situation.
Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.
Reviewed Feb. 3, 2020
Wonderful experience. Fast, friendly and very knowledgable. Made the whole process easy and took a huge load off my chest. Took time to fully explain the whole process and outcomes. Was presented with all the information I needed in making the decision to go with National Debt Relief. They took the time to answer and explain any questions I had.
Reviewed Feb. 3, 2020
My experience with starting this journey has been very welcoming and I AM sure it will be a very smooth transition into becoming debt-free. I definitely give my gratitude to the team for being very helpful. Thank you.
Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.
Reviewed Feb. 3, 2020
Everyone has really been nice and very helpful. I had no idea how this worked. I could not believe how easy the process was. I was done in less than 15 minutes. The person answered all of my questions and made me feel at ease.
Reviewed Feb. 3, 2020
Both employees I spoke with went above and beyond to help me understand the process and answer any questions I had. They Both went through the entire process with me explaining how it all worked, what it would cost and how long it would take.
Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.
Reviewed Feb. 3, 2020
I am rating my most recent welcome call from you guys. The caller was very friendly and welcoming. She answered all of my questions with confidence. I'm looking forward to becoming debt-free with National Debt Relief's help. Thank you. Highly recommended.
Reviewed Feb. 3, 2020
Both specialist were very easy to understand. I went into this call very nervous because I honestly thought I wouldn't understand how the process works. The specialist Valerie explained everything in a way I was able to comprehend. I feel very confident in my decision to start this process, thank you all so much!
Reviewed Feb. 3, 2020
National Debt Relief has been a great help with my debt relief. It is stress-free and much more help than I could have asked for. I cannot wait to be debt-free again and stress-free for my family. Thank you again Debt Relief.
Reviewed Feb. 3, 2020
Excellent service. Very pleased, everything was well explained. Love the fact that she was able to respond all of my questions and doubts. I’m so happy to have made this step. I really trust in their work. I had been so stressed about my situation and finally am able to feel some relief.
Reviewed Feb. 3, 2020
It was fast and easy, very informative, a very good experience. I'm looking forward to working with them to get out of my debt. They were very helpful and everything was explained very well. I am looking forward to being debt-free!!!
Reviewed Feb. 3, 2020
Eli ** and Jasmine ** were extremely helpful when signing me up. Not only did I finalize my participation in the program before 9 am on a Monday but Eli and Jasmine made the enrollment process so easy I feel like I'm already debt free! Working in this line of work can't be easy but with employees that obviously know their stuff, the process was so much smoother than anticipated. THANKS, NDR!!!
Reviewed Feb. 3, 2020
Brian ** service, and the guy that did the Welcome. Knowledgeable, very helpful and made sure you understand what he was telling you. Also was willing to answer any question. Made sure you had all the information if you needed to get in contact with him. Both Guys were very pleasant. Did not mind going over anything you did not understand.
Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.
Reviewed Feb. 3, 2020
Hello, I chose to go with National Debt Relief because they were very informative on what they are doing. I am hoping all works out but again I just started so cannot say much but the above. I will submit another review once I am in the program a few months.
Reviewed Feb. 3, 2020
This is a difficult decision to make, but everyone so far has made me feel comfortable and secure. This is the first time I've felt out of control with my finances, so I'm nervous what the next 4 years will hold. I am putting my faith in the company to guide me!
Reviewed Feb. 3, 2020
They are well trained and very helpful people and answers all my questions. They answered me nicely. They returned my call right away. Very understandable people, explained to me all the words that I can't understand.
Reviewed Feb. 3, 2020
I had some debts which were accumulated, for some family reasons and others, on the credit card. I was doing some balance transfer for a while but the interests were high and I realized I had to pay the debts off. I researched on Google to see which companies are good. There were a couple but I spoke with someone at National Debt Relief who was understanding and then was able to give me a payment plan for five years and then they will zero out the debt. I thought that was something would work for me. They said that the payment plan I have is basically half of the debt. Twice a month, I pay the amount and then they will pay and work with the creditors.
There were six accounts to work with and three have been closed. NDR is working with one and then there are two left. The only issue is that one of the creditors had put the account to collection. That’s the only worry. But that’s sometimes bound to happen. This one collection account has an adverse effect to my credit score as well. So I’m hoping that they will work with this one creditor. Before that, I saw the rebounds on my credit score and then the dip came just now. This one particular, for some reason, impacted my credit at this stage after paying off for like almost two years. Initially, when NDR consolidated, I stopped making payments so the accounts were delinquent. That had a negative effect but that was my discussion with NDR. They said once that’s done, they will start working with the creditors and when they start paying off, my credit will go up, which was going up.
Ideally, I would prefer if they can work with the creditor and they can take the account though, because they give it to some third party. That aside, the customer service is very good. Every time I've called someone, they were very understanding and able to answer all the questions. I will also sometimes email them and they will respond back. So I was able to get whatever questions I had addressed.
Reviewed Feb. 2, 2020
Everyone I have dealt with has been very professional. I especially appreciate the total transparency that has been offered regarding the program and how it works. I feel comfortable with the process and assured that I've made a good decision.
Monica, we're happy to hear that you're confident in your decision to work with us. We look forward to working with you and helping you reach your goals. Please contact us if you have any other questions.
Reviewed Feb. 2, 2020
That was a great experience. They're really helpful. They help me a lot with this situation so I think it’s great. The customer service it was great. It was really great guy they talk to me. It was really helpful and then understand everything they trying to say to me. How they gain I deal with this problem and then at work and work. I really like it how did I did it to me and I appreciate it all the help in trying to do.
Reviewed Feb. 2, 2020
I had great service from Krista and from the agent that did my welcome call. They were helpful and knowledgeable and made me feel comfortable asking any questions I had and able to answer them. Krista constantly followed up with me through the entire process so that I felt confident in my decision.
Reviewed Feb. 2, 2020
Professional & helpful. Really knew what they’re doing. Glad I’m going to be on track to saving money short term and getting out of debt long term. I wish I found debt relief sooner. However I’m glad I did when I did.
Ryan, thank you for taking the time to leave a review. Our team will work hard to help you get out of debt as soon as possible. We want you to get back on track as quickly as we can so that you can reach your goals faster. We encourage you to have patience and trust the process. It works, and we know it can also work for you if you stay committed to it. Please call or email if you have any questions.
Reviewed Feb. 2, 2020
Both debt specialists Caly and Brenda were able to explain how the program works. There were some details that were clearly explained in detail during the Welcome call. Both specialists were cordial and patient in handling my questions and concerns.
Reviewed Feb. 2, 2020
National Debt Relief has been awesome. At first the enrollment seemed kind of intimidating, but they facilitated it very well. They explained things until they made sure that I understood what was happening and the steps that needed to be taken. They’re always super helpful. Any questions that I have, they try to get me an answer as soon as they possibly can if they don’t have it right away. They were able to get everything that I owed down to about a fifth of what I owed.
Reviewed Feb. 1, 2020
Talking with Aaron and Taylor has put my mind at ease with this huge decision. It is very hard for me to trust any company because there are so many false ones out there. I feel confident that I made the right decision and put my future your company's hands!
Reviewed Feb. 1, 2020
Really appreciated their persistence in helping me out, even though I was not feeling well, I really appreciate their effort in getting me started in this endeavor. Looking forward to getting my debt resolved and would recommend this program to others, thank you.
Reviewed Feb. 1, 2020
i appreciate the straightforward way both contacts explained the procedure and made sure I understood how settlements are negotiated. Also sometimes have a hard time over the phone but I could hear them clearly. They also listened and answered questions.
Reviewed Feb. 1, 2020
Everyone that I spoke with was reassuring and helpful while getting set up in the program. I hope it all goes as well as they say because of course this process can be a bit nerve wracking. They provided all necessary information and were very patient in explaining the process. I look forward to being debt free.
Reviewed Feb. 1, 2020
My experience talking with Reps Kelly ** and Paul ** in setting up the program was very good and informative. It was easy to do. It is a little nervous and a lot to absorb at one time. I do feel confident going forth with my decision.
Reviewed Feb. 1, 2020
Allen ** was professional and understanding. He was very clear on the program. Outstanding service from Allen and the lady that conducted the welcome call. Thank you for helping us become debt free. We look forward to working with you and your team.
Reviewed Feb. 1, 2020
I was most pleased to have begun to work with you. Your professional approach to addressing my welcoming to the program was greatly appreciated and very sensitive to the details of my program. The initial enrollment to the package was quite thorough and did cover any possible concern I may have had. I have been online and have been pleased with the ratings your company has.
Reviewed Feb. 1, 2020
K ** helped put my mind at ease at as I embark on this journey to get my debt in check. I hope that the entire experience is as calming. All parties involved have been more than professional and informative.
Reviewed Feb. 1, 2020
Everyone that I spoke to was very helpful, polite and made me feel at ease. Especially Leon **. He guided me thru the process using the commuter and explained all of the paper work to me. I am not very good on the commuter and if all possible could I be contacted by phone or by mail. If not that is ok too. THANK YOU.
Reviewed Feb. 1, 2020
Great system that made it easy to follow and understand! Representatives were very knowledgeable and informative and pleasant to deal with! I thank Christopher who completed app w/ me and was a great teaching guide for me during the process. Excellent service!!!
Reviewed Feb. 1, 2020
Explanation of the NDR was very well explained in what I will have to do. I understand how monitoring my progress, schedule new deposits, how to get in touch with the service reps, how to handle calls from my creditors and obtaining legal security for my account.
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