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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 109 Reviews 21235 - 21435
    Verified purchase
    Process

    Reviewed Aug. 13, 2019

    NDR took the time to ensure that I understood everything. They asked many times if I understand and would go over things again if needed. This made the process very easy for me to be comfortable moving forward in the process.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 13, 2019

    So far so good. Everything was explained to me up I feel that if I have questions that someone will be available to answer them. People who I talked to were courteous and professional. I did a lot of research and National Debt Relief seemed to be a good choice.

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    Verified purchase
    Louise increased rating by 3 stars.
    Customer Service
    After a positive interaction with National Debt Relief, Louise increased their star rating on Sept. 17, 2019.

    Updated review: Sept. 17, 2019

    In my first review, I gave National Debt Relief two stars. Now I feel comfortable giving them five stars. They reached out immediately and solved our concern, and their customer service has been excellent in all matters. I definitely would recommend this company to others.

    Original Review: Aug. 13, 2019

    Carlo was wonderful. But I didn't appreciate the woman interrupting my breakfast (i.e. don't call me when I'm supposed to call you), and neither my husband nor I appreciated the calls to him, which were disruptive to his workday and SHOULD NOT HAVE HAPPENED. Please call ME in the future. I don't work, and I handle the finances. Call me, not my husband.

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    National Debt Relief
    Response from National Debt Relief

    Hello Louise,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

    Verified purchase
    StaffProcess

    Reviewed Aug. 13, 2019

    I have just now started the program as of today so I can only speak of service from today and yesterday but so far everyone I have spoken to has been very professional and informative and exceptionally helpful definitely looking forward to further working with this company.

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    Verified purchase
    Staff

    Reviewed Aug. 13, 2019

    The associates I was in contact with was super helpful and nonjudgmental about my situation and needs. Everyone I spoke with patient and walk through each step. Each document was completely reviewed with me item by item. I was also asked if I had any questions throughout the process. Thanks so much, I look forward to working with your company for the next few years while I re-establish financial stability.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed Aug. 13, 2019

    I applied not really knowing what to expect; however, after every call so far, I felt a burden lifted. I knew I couldn't do it alone but wasn't sure who to trust to help. They walked me through the whole process and were very transparent. Thank you so much.

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    Verified purchase
    Staff

    Reviewed Aug. 13, 2019

    I have thoroughly enjoyed talking to every person I've talked with, Bill and Carlo particularly, both are super friendly, knowledgeable and welcoming which make a scary process seem less frightening. Feeling excited and hopeful about my financial future and working with NDR. Your staff has been wonderful. Thanks again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 13, 2019

    Genevieve and Angel were very supportive and professional while setting up my account. They were able to answer all my questions and were very friendly in the process. I am just getting started, so we will see how it goes, but so far, I have been very pleased with the help I am receiving.

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    Verified purchase
    Customer Service

    Reviewed Aug. 13, 2019

    The customer service was Nice, efficient and was always there To answer Any questions I have, I would recommend this company to anybody, even though I start using them not Too long ago but the they handle my case that fabulous.

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    Verified purchase
    PriceStaffProcessTransparency

    Reviewed Aug. 13, 2019

    I have received great service throughout my welcome process. The explanations were very clear and detailed. The cost is acceptable for my situation. I have had all questions answered but I did not have many questions as I had thorough information provided to me.

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    Verified purchase
    Staff

    Reviewed Aug. 13, 2019

    All of the people we have talked to so far, have been understanding and helped us with any questions we've had. We have had a hard time with this debt and are definitely excited to get these things resolved.

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    Verified purchase
    Transparency

    Reviewed Aug. 13, 2019

    So far all that has been discussed has brought me Peace Of Mind. Everything has been explained professionally and accurately. Now the process begins to my financial road to recovery. Which should be just a few months rather than many years.

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    Verified purchase
    Staff

    Reviewed Aug. 13, 2019

    Jose was very patient and kind. Thank you for explaining everything so I can understand and agree with the terms. I am looking forward to getting out of debt and getting my life back on track. I will certainly recommend you.

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    Verified purchase
    Process

    Reviewed Aug. 13, 2019

    I think this program helps a lot to get off the financial problems and settle a new life and it can bring more success. All I can say is it's a great program and I will work hard to make it and become success.

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    Verified purchase
    ProcessTransparency

    Reviewed Aug. 13, 2019

    My experience with National Debt Relief was a pleasant one. They're patient and thorough in explaining how the program works. They're really helpful and clear in making sure that I understand what the program entails. I would definitely recommend your company to friends and relatives. Thanks for helping me get through this process.

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    Verified purchase
    Staff

    Reviewed Aug. 13, 2019

    Everyone was nice polite and seemed like they actually cared. They said everything in detail so I would understand. I cant say enough how these people helped me turn my life around and get out of debt so thank you all very much.

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    Verified purchase
    Staff

    Reviewed Aug. 13, 2019

    NDR associates were very helpful, and informative, made me feel relaxed... with NDRs help I will be able to get back on track financially. I will be able to put money aside and at the same time try to pay off my loan ahead of time.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 13, 2019

    When National Debt Relief's rep talked to me, I seemed to like the guy and I signed up with them. There were a couple of hang-ups here and there during the enrollment, but it wasn't just their fault. I had missed calls, then I called back. It took a couple of days but other than that, it got there. The negotiator I worked with was helpful, too. He asked me a lot of questions and didn't make me feel bad. He was a great guy. They pretty much gave me a sum, asked if that will work for me, and I told that I'll make it work. Having the program gives me a good sense of comfort, knowing that my debts are getting taken care of. I have recommended NDR to friends.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 12, 2019

    Chris was well versed in the program and didn't have to ask anyone questions. He was patient and explained everything at first. And then when we went over paperwork he explained again as we went. The lady that did the follow up was also very patient as I ask questions. Both were professional and at same time was extremely courteous and friendly.

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    Verified purchase
    Staff

    Reviewed Aug. 12, 2019

    Michael ** was very thorough, answered all of our questions and relieved our concerns. It took less time, and was less of a hassle than what I expected. I hope the rest of our experience with NDR is a smooth as the application process has been.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 12, 2019

    Andrew was so very helpful with getting me all the necessary information and signing me up for the debt relief program. He was very professional as was Tiarra on the welcome call. I look forward to working with National Debt Relief!

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 12, 2019

    When I spoke with Drew. She was very nice, very professional, explained everything the program offered and exactly what we had to do to help them help us. I was so glad I called. Looking forward to no credit card debt.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 12, 2019

    My experience so far has been excellent. Customer service has been very friendly. They explained each detail from start to finish, making sure I understood everything that was read to me. The beginning process was a little nerve racking, however the support team made sure I was comfortable with everything.

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    Verified purchase
    Staff

    Reviewed Aug. 12, 2019

    Anthony ** has excellent people skills and caring. Everyone was very professional and concerned about helping me with reticify my accounts. This was a very difficult and trying situation for me. Was carefully walked through without making me feel like a bother.

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    Verified purchase
    Staff

    Reviewed Aug. 12, 2019

    I never thought I would be in the position where I would need help to pay down my debts. Your counselors were patient and understanding, I felt like I was speaking to a trusted friend. I was able to sleep peacefully for the first time last night. I am very glad and hopeful that they were there to help me.

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    Verified purchase

    Reviewed Aug. 12, 2019

    Had an amazing experience with National Debt Relief! They helped me find an option that allowed me to be stress free about my debt and is going to help me resolve it! They went over everything with me thoroughly to make sure I understand everything! I would most definitely recommend them!

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    Verified purchase
    Staff

    Reviewed Aug. 12, 2019

    Individuals working with National Debt Relief very professional and experts at what they do. Give them 5 stars. I researched debt relief companies and I found this company to have the best rating from the BBB and my experience shows why. Lia ** and member of client services fantastic.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 12, 2019

    Representative was extremely helpful and prompt in responding to my concerns and questions. He assured me that NDR would assist me with collection calls and that NDR was assuming full responsibility for managing the accounts once I was enrolled. He gave me confidence that I had a partner.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 12, 2019

    I was hesitant to call and speak with a representative because I was unsure of what to expect. I did my research and figured that I would give it a try. No harm in that! Excellent experience with both representative. I will recommend this to friends and family and all people who would like to become debt-free. I am looking forward to becoming debt-free in the very near future!

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    Verified purchase
    Staff

    Reviewed Aug. 12, 2019

    So far this company has been great to work with. They have answered all of my questions appropriately. They have also been very helpful and have not judged me one time for the debt I have. I would recommend them to anyone that needs help.

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    Verified purchase
    Staff

    Reviewed Aug. 12, 2019

    Everyone was very helpful and gave easy instructions. I am looking forward to having my debt resolved. Thank you for your help and your patience. If everything goes as well as the application and welcome process all will be great.

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    Verified purchase
    Customer Service

    Reviewed Aug. 12, 2019

    My experience so far with National Debt Relief has been extremely informative. They take you in and give you all the information you need to make an educated decision on how to relieve your debt. They tell you possible outcomes when dealing with creditors and how to handle those situations. I feel like I have someone I can call in any situation for advise. The fact that they only take a fee for their services after the services are complete is great. I also appreciate that there are no hidden fees. Any fees are built into the monthly amount so the price quoted is the price you pay. I would highly recommend them.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 12, 2019

    The process was explained and very professional. The team has took pressure off my situation. Thank God I can pay something towards my debts and still be able to eat. I was literally going crazy but now I have some relief.

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    Verified purchase
    Staff

    Reviewed Aug. 12, 2019

    I wanted to thank everyone for being so kind and helpful trying to resolve my debt issues. Everyone I talked to seemed to make sure I understood the steps I needed to take and what to expect in the future and be out of debt in 46 months.

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    Verified purchase
    Staff

    Reviewed Aug. 12, 2019

    I knew I needed help but didn't know where to go. Bank would not help because credit score dropped, saw the National Debt Relief ad on tv. I checked the reliability of the company and found great reviews. Called and talked to a client team member. The agent was able to help me out tremendously and took a great weight off my shoulders. Just having him tell me that my Debt could be cancelled in three years instead of thirty was amazing. I will definitely recommend National Debt Relief to any who needs it.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 12, 2019

    Very good communication. I understand what was explained to me. Oscar was very helpful. I would recommend National Debt Relief to any friend or family member who need debt relief. Good service. Very helpful. I look forward to working with National Debt Relief.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 12, 2019

    We were highly impressed with the efficiency and professionalism of National Debt Relief. This has been a long journey for us and we are relieved to be able to finally see a light at the end of the tunnel! Thank you for helping us navigate this process both now and in the future as we work towards a clean slate and better financial situation!

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    Verified purchase
    Staff

    Reviewed Aug. 12, 2019

    My experience with National Debt Relief was very rewarding for the service I received with the person I spoke with. (Diane **). I Hope that in the future I will have great service with national debt relief and all my problems will be better than it is as of now. Looking forward to having a better financial future. Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 12, 2019

    Clinton ** was persistent in helping me follow thru and help me get on the right track and the guy who helped me with my welcome call was to the point and professional. Overall an enjoyable experience and felt better when I got finished with the call and I feel confident my debt will be resolved.

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    Verified purchase
    Process

    Reviewed Aug. 12, 2019

    My experience was extremely satisfying especially since I didn't think I would be approved for the program. I know that I got myself in all this debt by the scam and in trying to help others. When funds go out and nobody returns them, the money eventually runs out. I can't express how grateful I am for this program. I vow to myself never to get in this situation again. I most assuredly will be willing to recommend anyone I come across who is in the same situation. Thank you for your program and accepting me a client. God bless.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 12, 2019

    I had some debts and I didn’t have a lot of time to organize, make phone calls, and all the things that it requires to get all of that taken care of. NDR has a service that does that, so I reached out to them. Enrolling with them was easy. It was over the phone and it was very aboveboard. Initially, when we started everything out, they requested a goal, as far as how much money we should have. The money is automatically taken out of my check every two weeks and it works out just fine. It’s something that I can afford. We’ve worked to create an account of money, then we worked to find those that I had current debts with. As soon as we had enough money available, they started to reach out to those creditors and negotiated payments. They also let me know that in the event that if I were to come upon hard times again, I should let them know and we can work with whatever budget I needed to work with. It’s a very open door with them.

    Their reps have been very friendly, too. They come to me whenever they agreed to a creditor to make an offer. They send an email and give me a call. With the email, they give me all the details of what’s required and I could approve it by email. But typically, they call and tell me over the phone what the particulars are, as far as the agreement and everything and I give them my approval there. If I see that there’s anything else that they should look into further, they do that as well. My experience with them have been very positive and I'm very comfortable working with them. They call me and we discuss things, or I call them. I’ve also moved so I had to make an address change and it was no big deal. I’ve called back when they left a voice mail and dealing with them has been very easy. They are very personable and very easy to understand. They break things down so I understand what’s going on.

    At the moment, the program has done wonders for me. My credit rating has gone up substantially and I was really pleased with the way things were proceeding. Before, my credit score was down at 499 and it was crazy. And now, it’s gone up to 571, so we’re skyrocketing in the right direction. I signed up with them sometime in March, so we’re knocking the different debts, working payments on there and getting those things taken care of. There are still a few outstanding debts that I have and we’re still accumulating savings. But so far, with the payments set up and made, within the next two years, I’ll have all my debts cleared. I'm very satisfied with their service and the program is doing exactly what I wanted. I recommend my friends to National Debt Relief.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 11, 2019

    I have just started the program but everyone I have spoken to so far seems very professional and courteous and seems to genuinely want to help. I am a bit worried about the possibility of legal actions by a creditor(s) but hopefully National Debt Relief will be able to keep that from happening.

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    National Debt Relief
    Response from National Debt Relief

    Jason, welcome to the program. Our agents always strive to ensure that your experience is as smooth and stress-free as possible. In the event of any possible escalated collection activity, we can still help, don't worry. We work with the Law Offices of Robert Gitmeid and Associates, and one of the attorneys in their network can give you further assistance.

    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 11, 2019

    So far everyone has been very helpful with my enrollment. Very knowledgeable and professional. They have explained everything in great detail and answered my questions very well. I am looking forward to completing the program and starting fresh. All the paperwork is very well written and has helped with understanding the process.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 11, 2019

    I needed to have all my loans consolidated. I enrolled myself with National Debt Relief and the process was fast. They went ahead and transacted the minimum amount that they can offer for the credit cards that I owed and all I had to do was pay the monthly premium. My rep has done well. He was quick and he did all the work. All I need to do is sign and if I agreed with it, then he processed it on the right manner.

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    Verified purchase
    Staff

    Reviewed Aug. 10, 2019

    The Debt Relief Program and their staff has really eased my mind and my worries about how I was hoping to get out of debt without my life being torn apart, and I appreciate it. It has also helped me to be a more responsible person in knowing how to pay off my debts.

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    Verified purchase
    Staff

    Reviewed Aug. 10, 2019

    I enjoyed my experience with National Debt. They were very informative and helpful with my experience. They actually made is a pleasant experience. They explained the procedure about the creditors and how they will negotiate with them and about my savings account.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 10, 2019

    Very pleased with how easy it was to get started with National Debt Relief. Everything explained in very understandable language and all my question were answered? Was very comfortable with the whole experience. Will be recommend this program to others who are in the situation that I am in. I want to send a special thanks to all the people that I have talked with concerning my jointing National Debt Relief.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 10, 2019

    The representatives are friendly and knowledgeable. I am grateful for the services offered. I look forward to working with them to reduce my credit card debt. They explained everything in detail and they made sure I understood. I would definitely recommend my friends and family members.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 10, 2019

    The call and set up was easy. Everyone I have spoken to has been very nice and helpful explaining things and answering questions. All the email are walked through beforehand so you know what you will be receiving. Once you have opened and replied to things in the email it auto sends back with your replies.

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    Verified purchase
    Staff

    Reviewed Aug. 10, 2019

    Both representatives were very knowledgeable and very patient. They both helped with making sure I fully understood all that went with setting up my account. I would definitely recommend this service as an alternative to bankruptcy. I can now move forward knowing that I am a step closer to being debt free.

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    Verified purchase
    Staff

    Reviewed Aug. 10, 2019

    Everyone that I talked to was fantastic. They made sure to go over everything paragraph by paragraph in a way that made it easy to follow and understand. They made sure that I always had the opportunities to ask questions but I did not have any because they covered everything I could think of.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Aug. 10, 2019

    The entire process was very easy and thorough. I highly recommend this program for anyone going through hardship. Both my initial contact with Kristyn and my welcome call were smooth and they were able to answer any questions I did have.

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    Verified purchase

    Reviewed Aug. 10, 2019

    I received valuable information and support on my road to a debt free future. Nathan ** and Amanda were great in explaining everything in full detail. I am looking forward to some stress relief and having some weight taken off my shoulders but still being able to take care of my responsibilities. I will definitely be recommending National Debt Relief to my family and friends. Again Thank You.

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    Verified purchase
    Staff

    Reviewed Aug. 10, 2019

    All were very helpful and courteous. No one made me feel badly about my situation. They were trying to help me make things better as quickly as possible. Thank you? I can’t thank you enough for being there to help people who are in situations and need expert guidance to find a better alternative to resolving their problem.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 10, 2019

    My customer service rep was Ari **. He was top notch. Very knowledgeable on all aspects of all the services NDR offers and really set my mind at ease as this was not an easy decision to make. He made everything crystal clear for me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 10, 2019

    We just got started with the company, and we have found the service to be very good. The agent we spoke with was very knowledgeable and was able to answer all our questions to our satisfaction. We would recommend this company to our friends.

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    Verified purchase
    Staff

    Reviewed Aug. 10, 2019

    I was frightened that I had gotten myself into the situation I had. Everyone I talked to was reassuring that I wasn’t alone and things will get better! I’m looking forward to working with this team and getting out of this financial situation!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 10, 2019

    I was satisfied with who I was talking to. She was very nice, she would stop what she was said if I had a question, she would answer it for me, make me feel comfort about my decision to call Debt Relief.

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    Verified purchase

    Reviewed Aug. 10, 2019

    I was very pleased how my interviews went today. I had identity theft and I did not feel I would climb out from under the rock I have been hiding under. Glenn helped me realize that I can get my financial affairs in order. Thank you.

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    Verified purchase
    Staff

    Reviewed Aug. 10, 2019

    The women I worked with were extremely helpful. They answered all my questions and broke down the agreement and the plan for the next 4 years. They took their time with me ensuring I understood everything and was not judgmental.

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    Verified purchase
    Staff

    Reviewed Aug. 10, 2019

    I'm so thankful for all the assistance I've received so far from NDR. Everything is stated in ways I can understand and truly feel like the company cares about helping people. I am looking forward to financial freedom and saving for my daughters future!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 10, 2019

    Everybody spoke so highly of National Debt Relief. The enrollment process with them is very easy and the customer service is great. They are able to work with whatever plans you have. I have been working with them for less than a year and I'm in the middle of the program. The payment plan was great and I never had any issues. They’ve been great the whole time. NDR has taken really good care of us and now, I know that there’s an end to my current situation.

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    Verified purchase
    Staff

    Reviewed Aug. 9, 2019

    Everything so far was very simple! Everyone was a pleasure to deal with! Highly recommended! They work with you to get your debt under control. I can't think of another company I'd rather deal with. I would give them four stars all the way!

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    Verified purchase
    Transparency

    Reviewed Aug. 9, 2019

    Karlton was very helpful and explain everything in a professional manner. I am glad I am applying for assistance with my debt thru National Debt Management. I'm sure all the hardship I'm going thru will give me some relief. I will give myself a few days and maybe even after my first payment to get more relief of my debts.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 9, 2019

    Angel And Kaitlyn were very helpful explaining everything the process of all I needed and answering all my questions and that they could help me resolve my debt with my creditors, really appreciate their help in all they did for me.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 9, 2019

    Had a good experience with the application process. It was fairly quick and simple. Everyone was very friendly, knowledgable, and helpful. They answered all our questions and made us feel secure about our decisions to trust the process. So far would recommend.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 9, 2019

    They made everything clear and that I understand everything that will and can take place... I will recommend this company to anybody, my entire call was very understandable. I advise anyone that's looking for help to contact the very nice people, they are there to help you. So again I thank you guys for taking the time to make me feel like I'm closer to being Debt free...

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    Verified purchase
    StaffProcess

    Reviewed Aug. 9, 2019

    Exceedingly helpful, responsive and highly professional while at the same time showing personal interest. Their integrity with this program is admirable!! I worked with three of your representatives and each one was dutifully great to work with. Will provide their names but you probably have them. Thank you.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 9, 2019

    Professional and nice. Explained fully about the program. Just started so I won’t have a complete accurate review until I’ve completed the program which is 39 months from now. Hopefully, it’ll be good and relieving. I don’t want to have any more debt. I need this help tremendously So I can focus on saving money for when I retire.

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    StaffProcessTransparency

    Reviewed Aug. 9, 2019

    My overall experience was great. Every step of the process was fully explained to me. The representatives were very friendly and spoke with a smile. I am at ease now. I greatly appreciate all the help given to me. Thank you very much!

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    ProcessTransparency

    Reviewed Aug. 9, 2019

    Absolutely awesome. Very thorough and clear and answered all my questions without hesitation. I would happily recommend this program to family and friends. My husband had recently used the program and suggested I take advantage to it as well. Thanks for your time and patience????

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    Verified purchase
    Staff

    Reviewed Aug. 9, 2019

    My experience was very good, professional, and informative. This program should help me get on track. Having my credit back mean a lot to me. It's nice to know that after a person hit a bad time in their lives. It's good to know that there is a way to get back my dignity.

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    Verified purchase
    Staff

    Reviewed Aug. 9, 2019

    Very nice to talk to especially Katherine. I hope our experience with this company is a good one. The only thing I’m not looking forward to is the credit card companies calling us. I wish we didn’t have to deal with any of them.

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    Customer ServiceStaff

    Reviewed Aug. 9, 2019

    Customer service and representation was accurate and detailed about what was going to take place and reviewed all documents before signing. Felt very comfortable making decision. Also the service and professionalism was very good toward making the choice of picking National Debt Relief and their associates were very formal about my options.

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    StaffTransparency

    Reviewed Aug. 9, 2019

    The information seems transparent, the representatives provided lots of information and accommodations to assist in this process. We already feel a sense of relief knowing debt can be paid off sooner and we look forward to eventually becoming debt-free.

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    StaffProcess

    Reviewed Aug. 9, 2019

    Everyone was super helpful! I was so happy to talk to people who care and understand my situation. I wanted to pay my bills but got into a situation beyond my control. The process was fast and I now feel so good that I will be free of debt sooner than I thought.

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    Reviewed Aug. 9, 2019

    Chris ** was empathic to my situation. We all have a story and we want to tell that story - he let me and listened to me. Nancy with the Welcome Committee was detail and conscience of my time as I was at work when the came.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 9, 2019

    The process in my "initial welcome call" was vey proficient and well communicated. I clearly understood what was being provided, and my answers were clearly answered. I felt very comfortable with the person with whom I was speaking. I felt that all relevant information was provided to me, and when I returned home the information I needed was on my e-mail so that I could complete the remaining documentation. I am hoping the remaining part of the program will go as well, I feel that it will.

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    PriceStaff

    Reviewed Aug. 9, 2019

    Greg ** was very helpful and hopefully, everything will be as he said. I hope to be able to now have more cash in my pocket instead of giving high interest to credit card companies. If everything goes as planned I hope that when I retire in 2 1/2 years I will be able to build my wife a nice home. Thanks to National Debt Relief.

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    StaffTransparency

    Reviewed Aug. 9, 2019

    I have just started the program so I can't give a 5 star until I see what happens. Getting started was easy though. The representatives were helpful and explained everything without wasting my time with small talk like others did. They got to the point and explained how they can help me and what I can expect. So far so good.

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    Staff

    Reviewed Aug. 9, 2019

    All my questions and concerns were answered upfront. It's nice to knowing someone is there to help you for a change. It's been hard staying on top of everything, now I feel like I can rest knowing things are being taken care of. Thanks, C.

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    Customer ServiceStaff

    Reviewed Aug. 9, 2019

    Signing up was a lengthy, but thorough process. I still am a little concerned if our debt will be resolved but hopeful. Everyone we have spoken with over the phone has been courteous and patient. I asked them to repeat some of the information more than once and had a lot of questions.

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    StaffTransparency

    Reviewed Aug. 9, 2019

    Matt ** was wonderful. He explained everything to me and his time. I feel very good about signing on with your company. The young lady that verified all my stuff was also very helpful. I Prayed a lot about this decision.

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    Customer ServiceStaff

    Reviewed Aug. 9, 2019

    Both customer service reps was nice and friendly and very helpful. The calls was easy and helpful, they told me to call anytime if I need help. Hopefully with their help I can rid myself of this debt. I would recommend this service to all of my friends in the future.

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    Staff

    Reviewed Aug. 9, 2019

    The team members were very patient with all my questions and I believe where I am where I want to be in my pursuit of reducing of my debt. The terms of the agreement were discussed with me thoroughly and I fully understand it.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 9, 2019

    Smooth process, could not be happier with how easy it was and how well everything was explained to me over the phone. Excited to see how well the program works out and free up my extra money I work for.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 9, 2019

    Program was easy to enroll. Excellent customer service from both the debt specialist and welcome call specialist. All program information was explained in great detail. Both specialist were friendly and continually asked if I had any questions. Would definitely recommend.

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    StaffTransparency

    Reviewed Aug. 9, 2019

    They were all very nice, took the time to make sure that I understood everything and even walked through step by step with me. Everyone that I talked with made me feel at ease. I would recommend to a friend.

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    Process

    Reviewed Aug. 9, 2019

    The whole process of applying was very easily to understand. I was guided through each step of the way. I feel confident that I made the right choice using National Debt Relief and I am ready to become debt-free.

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    Staff

    Reviewed Aug. 9, 2019

    The person I spoke with today was very professional and accurate. I'm called, I decided on this program. I look forward to working with this company. The people I spoke with Steven ** and Alisha helped me a lot. They were very nice and had patience with me.

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    StaffTransparency

    Reviewed Aug. 9, 2019

    Called NDR. Talked with Warren **. Agreed to do contract. He walked me through through necessary steps. I am basically computer illiterate but his patience and understanding proved to be invaluable to getting through everything required. Do not know how this will play out in the end but sure appreciate all the support so far.

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    StaffProcess

    Reviewed Aug. 9, 2019

    Adam ** and Amanda ** were great at helping me through the process of getting debt relief. They were very thorough in explaining all aspects of the program. I'm very happy with the attention and service that I received! Thank You!

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    Customer ServiceStaff

    Reviewed Aug. 9, 2019

    This is the first time I have ever felt like a company has had my best interest at heart. The customer service representatives are so professional and friendly. At hard times like these, it is important to have people there for you, and they have done just that.

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    Customer ServiceStaff

    Reviewed Aug. 9, 2019

    I asked several questions that either could not be answered or were not answered by the employee as they talked around the question. One employee told me a particular creditor did not like to settle but rather preferred going to court. A welcome employee repeated the same phrase so many times as to become irritating. Definitely need better customer service skills.

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    National Debt Relief
    Response from National Debt Relief
    Hello Joann,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 9, 2019

    Everyone we spoke with was very helpful and explained everything. They helped ease the stress of getting our life on track. The process of signing up was quick. The return call was easy and made sure everything was clear and we knew they could help us in every way.

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    Staff

    Reviewed Aug. 9, 2019

    Both Lauren and David were very knowledgeable. Sometimes the “script” gets long, so I found myself wanting to backtrack on the review process. But I was not rushed in any way and they let me talk through any clarification I needed. I also felt treated as an individual, not as just another client.

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    Transparency

    Reviewed Aug. 9, 2019

    My experience was very good, the 2 ladies that spoke to me were very careful in explaining explicitly to me all the program. I was very satisfied and my problem was fixed in one day. I am confident that everything they explained will be true.

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    Customer ServicePriceStaff

    Reviewed Aug. 9, 2019

    Very fast, great people, polite staff. They speak Spanish. They call me on time. I hope they keep doing a great job. They have good advices. They a legal support program for a reasonable price. I hope it's the right choice.

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    Customer ServiceTransparency

    Reviewed Aug. 9, 2019

    I looked up National Debt Relief online and was called back in just a couple minutes. I experienced exceptional customer service and everything was explained clearly and in detail. This has taken a huge burden off my shoulders and will help me eliminate debt I would never have done on my own.

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    Staff

    Reviewed Aug. 9, 2019

    Everyone was very professional to work with and so helpful. Look forward to working with your company and getting rid of my debt in a much quicker way. The service made it easy and convenient to make monthly payments.

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    Process

    Reviewed Aug. 9, 2019

    Thank you National De͏b͏t Relief with helping get control of my financial life. Without your help, I was lost and felt hopeless. I appreciate Diana working with my me and walking me through this process and answering all of my questions.

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    StaffProcessTransparency

    Reviewed Aug. 9, 2019

    The debt relief professionals was very good on how they explained the process which was easy and quick. They help us understand how the debt relief program works as well. They was very friendly. They was with us through the whole process. We are satisfied with the amount of money we need to pay back and the time. I'm happy to have our payment broken up into bi-monthly payment.

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    Staff

    Reviewed Aug. 9, 2019

    They were extremely helpful and I would recommend to anyone needing to resolve debt! Everyone was really kind to me and it didn't take long to complete my budget and what they could provide in terms of help. I am thankful for the help.

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    Customer ServiceStaff

    Reviewed Aug. 9, 2019

    Very good Customer service. Everyone was very nice and polite. They help me with everything I needed help with. My experience was so good I will definitely tell my friends and family about how you guys help me. I so happy that they could help me so much.

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    StaffProcessTransparency

    Reviewed Aug. 9, 2019

    Everyone was helpful and polite. They explain everything and was patient. Elijah helped me understand the process and Marcus welcomes me to the process as well. I will be following the online process to better understand the payment method. The company seems to understand what it takes to help in this time and provided good insight to the process.

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    StaffProcess

    Reviewed Aug. 9, 2019

    My rep was like to an old friend. The process was simple and quick! I feel confident in this decision and know it will work. Don’t doubt, start today! In a year you will be closer to your debt Free life.

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    Staff

    Reviewed Aug. 9, 2019

    The people behind this debt consolidation are great. They're very thorough with explaining everything and letting you know what everything means and they ask multiple times If I had any questions that needed to be answered. Very impressed and I feel great talking with them. And a huge thank you to Chris ** for helping me set this whole thing up just talking with him and knowing there is a company and people who can help me out with my debt lifted a huge weight off of my shoulders and that gave me such peace of mind.

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    Staff

    Reviewed Aug. 9, 2019

    Since I just enrolled, I am not sure how well the program works, but I can speak on my experience with the rep. Ray answered all my questions and was very help. I felt like I made right choice in calling and enrolling. I appreciate his dedication in getting me all of the info I needed and helping me get out of the mess I created.

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    StaffProcessTransparency

    Reviewed Aug. 9, 2019

    National Debt Relief has been successful in improving my scores and negotiating with my debtors properly. It definitely did not create a negative impact in both my finances and my scoring. Going with them was a big decision because I did not trust any of the system, but I figured after speaking with Ivan, the representative, he eventually convinced me about the risk and I just tried it out. In worst case scenario, I figured, I could always cancel and call my banks, but they were completely transparent and honest with their proposal. So far, so good. They have moved forward with accelerating the program, too.

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    Verified purchase

    Reviewed Aug. 8, 2019

    Ariana and Natalie were Great! All of my concerns were addressed and I’m excited for this opportunity! There was an issue that I needed clarification on and they were addressed patiently and professionally. Ariana worked around my busy schedule and was a huge help. I appreciate this opportunity and hope everything works as planned.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2019

    We just signed up and the experience has been very good. Quick answer to if we were approved. All the people that I talked to were very informative and answered all my questions. I can't think of anything else to say.

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    Deniece increased rating by 1 star.
    Customer ServiceStaffProcessTransparency
    After a positive interaction with National Debt Relief, Deniece increased their star rating.

    Reviewed Aug. 8, 2019

    Updated on 03/12/2021: Things have been going smoothly with National Debt Relief. I'm still making payments but when they call about a settlement, it makes me happy because I know that’s one debt out of my reach and I'm getting closer and closer to getting things under control.

    Original Review: I was not aware of your program. It has been a Godsend and the experience has been good so far. No problems. The program was explained to me very easily and your staff answered my questions to my satisfaction. Everyone has been very helpful.

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    Staff

    Reviewed Aug. 8, 2019

    Very professional trustworthy. Very explanatory. The agents that helped me were very helpful. Is your name everything's going to be alright. And yes I would recommend that to my friends as I was recommended by a friend. Thank you very much.

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    StaffProcess

    Reviewed Aug. 8, 2019

    Ruben ** helped me with the process of getting ready to enter the program. I thank him for taking his time to listen to my story, and for helping me understand how the program works. He took in all my information with all the time in the world. I'm certain that my joining into this program will help me better myself.

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    Transparency

    Reviewed Aug. 8, 2019

    Love the service I got! Everything was explained and laid out for me in a way that was easy to understand and digest. They left me with no questions as they were able to explain everything. Keep up the great work!

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    Customer ServiceProcess

    Reviewed Aug. 8, 2019

    Every step of the process they were ready to answer questions. I felt like I just couldn't catch up, and after 7 years of trying and just adding more debt that would have taken me 30 years to pay off, I can see financial freedom and the means to take care of my family without the struggle of what to pay and what we give up. Now I have a plan and a team to back me up.

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    StaffProcess

    Reviewed Aug. 8, 2019

    I could not have made a better choice. From the application to onboarding everyone was very thorough and polite. I am ready to retire with no debt. Give them a try. You will not have regrets with the process.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 8, 2019

    Everyone who I talked to was very helpful as well as knowledgable. They were able to help answer all my questions, making sure I understood everything before moving forward. Everything was explained in-depth, I feel very confident in National Debt Relief and am glad I took this step in becoming debt-free.

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    StaffTransparency

    Reviewed Aug. 8, 2019

    From the moment there was contact with my Financial Specialist to the final step in enrolling, I felt as though I was 100% confident in my decision. I also felt as though every step was explained thoroughly so that I was informed fully when I came to the correct decision. Extremely pleased with the service provided.

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    Verified purchase

    Reviewed Aug. 8, 2019

    Debt relief is here to help me with my finances and get me back on the right track to financial freedom. Without this assistance, I do not know where I will be nor how long would I be financial stress.

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    Staff

    Reviewed Aug. 8, 2019

    All explanations were very well done and covered dense material quickly and simply. Was asked many times if I was still ok and had any questions after many subsets of the legal documents. They were very helpful and very thorough.

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    Staff

    Reviewed Aug. 8, 2019

    Very helpful and knowledgeable, they were very easy to talk to and understanding of the situation. I was scared to do this but they made very easy and understandable for me how it works and they made sure that if I had any questions they made sure I understood and they were also very straightforward. I’m happy that they are able to help me with my current situation.

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    StaffProcessTransparency

    Reviewed Aug. 8, 2019

    My representative was very professional and helpful. She was very knowledgeable and explained everything to me in terms I could understand. I hope to be debt-free quickly and I believe National Debt Relief will get me there. The process was easy and fast and pleasant.

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    StaffProcess

    Reviewed Aug. 8, 2019

    I’m very satisfied with my experience so far. The specialist Andrew **, was very helpful and made it easy for me to apply to the program. I can now look forward to become debt-free. I wish I had known that there’s a program such as this before. Thank you for being able to get approved for the program.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 8, 2019

    George was extremely helpful guiding me through the process. Explained everything with utmost patience. Highly recommend him. From Welcome call, spoke to Gavery - highly recommend him as well. He went over all details. Thank you George and Gavery for all our assistance.

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    Staff

    Reviewed Aug. 8, 2019

    Having gotten myself into a bind I needed to find some help. National Debt Relief was the recommended helper. Both of the ladies that worked with me knew their subject very well and answered all my questions. I am looking forward to working with National Debt Relief to get my financial life under control.

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    StaffProcess

    Reviewed Aug. 8, 2019

    Great!! Relief!!! It feels so good to know that this monkey is off my back. The process was so easy!!! Your representative was very helpful. Caroline ** was so kind and easy to talk to. She needs a raise or promotion!!!

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    StaffProcessTransparency

    Reviewed Aug. 8, 2019

    The program was explained by the debt specialist thoroughly. Mr. Anwar ** was very patient with all the clarifying questions that I asked him and patiently went through the program details to my satisfaction. He has provided me with all the contact information should I encounter anything I do not know how to handle.

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    StaffTransparency

    Reviewed Aug. 8, 2019

    My welcome specialist was simply great, she knew all the information answered all my questions and she explained everything clearly and concisely, 10/10. She strove to make my experience unique and she was also friendly, polite, and sincere. She also seemed to care and congratulated me of bettering not only my credit but my life as well.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2019

    I was really worried both about my debt and making the call the National Debt Relief. Both of the men I spoke with were professional, compassionate, knowledgeable and helpful. I am so grateful and happy to have taken this step!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 8, 2019

    He was very helpful and thorough. He was also very friendly, and I really appreciate the time he took to explain everything and answer any questions I might have had. Please be sure to tell him that I think he did an excellent job.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2019

    Very helpful and am hopeful of feeling relief soon! Answered all my questions and reviewed all options with me. Having the legal backing also makes me feel at ease with future problems. Entire process took about 2 hours. Well worth it.

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    StaffProcessTransparency

    Reviewed Aug. 8, 2019

    The representatives were very friendly and well informed. They made the process seamless and pain-free. They were able to explain the process to be in detail and made me feel comfortable. They worked with me to find the best solution to my financial situation.

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    Verified purchase

    Reviewed Aug. 8, 2019

    So far I am happy with everything that is going on to better my life. I have tried everything to try and get a loan to make my debt go down and no one would help me. So I am looking forward to seeing this program through.

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    StaffTransparency

    Reviewed Aug. 8, 2019

    I was beside myself, losing sleep not knowing how to function because my entire days are filled with trying to find a solution to keep me from sinking deeper into something that seems inescapable. Received a letter from National Debt Relief, spoke to a very informative understanding agent who explained my options to me in terms I could understand, this has since allowed me to breathe a little better knowing I have great people and a great program working in my favor. Eternally grateful.

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    Process

    Reviewed Aug. 8, 2019

    I was completely relieved at how professional Jay and Amanda were at walking me through the application process. Every one of my questions in the application process were answered in great detail and easy to understand terms. For anyone going through financial difficulties I would highly recommend they contact National Debt Relief and get the peace of mind you deserve. You will be glad you did.

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    Staff

    Reviewed Aug. 8, 2019

    Everyone I have spoken with have been very helpful in making sure I understand all aspects. All correspondence has been done in a timely manner. They have been very understanding and supportive during this difficult time in my life. I do not feel judged at all.

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    Staff

    Reviewed Aug. 8, 2019

    I am very happy with my experience so far with National Debt Relief. Representatives have been very friendly and very helpful. I would highly recommend National Debt Relief. Thank you very much for your service! I look forward to working with the team and becoming debt-free!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 8, 2019

    I am very satisfied with the communication albeit somewhat lengthy. I'm hoping this all works out and the terms of the negotiation are what we agreed upon. The representatives were very respectful and knowledgeable. I look forward to communication in the future. Would recommend to friends.

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    Staff

    Reviewed Aug. 8, 2019

    Friendly and Informative. Today is my first day on this journey and while I'm panicking over what's to come I realize I have been anxious and stressed out for far too long over debt. It's been crippling and held me back. I really hope this works and it helps because I need it.

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    Staff

    Reviewed Aug. 8, 2019

    My experience was great. I was well informed. The employees were polite, professional, and very patient and helpful. I would recommend National Debt Relief to all of my friends and family. A A+ for Adam and Simon. This is the most positive experience I ever had. And has brought me peace of mind.

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    StaffTransparency

    Reviewed Aug. 8, 2019

    Greg was absolutely the best! He took his time with us, explained everything very clearly and made a difficult situation easy. We have peace of mind that we are improving in our financial situation. Will definitely recommend National Debt Relief to others!

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    Reviewed Aug. 8, 2019

    I am so glad I found this company. Immediately it made me feel better and my stress levels decreased. It is so hard to make ends me this day and age. Companies don't give raises, but everything goes up. Just become swamped in life. Glad there is a legitimate way out.

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    Customer ServiceStaffProcess

    Reviewed Aug. 8, 2019

    Impressive Customer service, Jalena ** was very patient with me. She helps me navigate the process in less time than I thought it will take. Although I was dismissive of the what the program could help me out of debts. Jalena took the time to hear my grief against Programs pretending to help debtors, but are mostly scams that get you more in trouble. I am now in good hands.

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    Staff

    Reviewed Aug. 8, 2019

    I was helped very much. All questions were answered. I was very nervous and scared about doing this, after talking to Greg he made me feel very at ease. I would recommend the plan for anyone that thinks that they have no way out.

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    Staff

    Reviewed Aug. 8, 2019

    We were treated with respect and not made to feel terrible for the situation we are in. We were repeatedly assured that the feelings we were having were normal and someone had our backs. Friendly staff, kind, professional and understanding, caring. I can't say enough good things to describe our experience with National Debt Relief.

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    StaffProcess

    Reviewed Aug. 8, 2019

    Shomari ** was extremely helpful, patient and detailed when going over all the options with me and my husband, he made this process much smoother. We feel as if a weight has been lifted off our shoulders and look forward to being out of debt soon.

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    StaffProcess

    Reviewed Aug. 8, 2019

    Everyone has been very helpful and I hope to have great success with this program. From the start, I felt like I could succeed with this and the staff was most helpful and friendly. I would recommend trying this yourself if you feel like you can’t get out of debt by yourself.

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    ProcessTransparency

    Reviewed Aug. 8, 2019

    Lee ** and Robbie were very helpful and took time to review and explain the entire process. We are looking forward to getting this behind us and getting debt free. We are hopeful that this will be helping us out in our retirement years.

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    StaffProcess

    Reviewed Aug. 8, 2019

    The agents who assisted me through this process were helpful, patient and non judgmental. This is already an embarrassing and frustrating situation to have gotten myself into and I really appreciated their guidance and support. They made me feel comfortable and less self conscious. They gave me all the information I needed and were upfront and honest about the program and how it will impact me.

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    Staff

    Reviewed Aug. 8, 2019

    Daniel ** was a fantastic help in answering all my questions and helping me all along the way filling out the application. He answered all my questions fully and gave me peace of mind. I would recommend this to anyone that is in my situation.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2019

    I'm getting my situations in line to pay my debt on time. And a couple of situations has been a little late. National Debt Relief had a good program and I thought it was good to consolidate everybody. And I wouldn't have any situation where creditors would call me every week for the outstanding debts. When they'd call, I'd ask if NDR has spoken to them. The creditors almost hang up. NDR would take a portion of my monthly check out to pay creditors eventually, even though it's gonna be a period of years. Hopefully, I would be able to cut that down to two years.

    However, we had a death in the family and some other things came up. Next month, I think I can stop NDR, but I'll have them continue to retake the 200 dollars per month, starting in September. But I would recommend NDR to a friend. I'm somewhat satisfied and comfortable with what they're trying to do. Plus, they’re a professional group and I'm very pleased with them.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 7, 2019

    Very courteous and professional. Explains things thoroughly and completely. Quick response, very knowledgeable. Everyone treats you with respect. Offering the best solution to your problem not just trying to sell you something. Highly recommend this company and their associates to anyone.

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    Transparency

    Reviewed Aug. 7, 2019

    Mercy help me a lot. She explain everything and the options to be debt free in a couple of years. The welcome come was excellent as well. I cannot lie that I'm scared to see my credit drop but at the same time I need this, I need to put my finances in order.

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    Customer ServiceStaff

    Reviewed Aug. 7, 2019

    Prompt and excellent service. Very professional and great knowledge people. I am excited about getting debt free with you guys. I am putting my trust in this Company and look forward to work this with peace of mind. I Am happy I got a letter from NDR and finally decided to call.

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    Staff

    Reviewed Aug. 7, 2019

    We are very pleased with Cass whom handled our credit debt consolidation. I really are trusting your knowledge to help us out. Just a note husband went to doctor today and they are saying his kidneys are getting bad so I am glad we are doinging this debt relief program. You all are very understanding and helpful. Thumbs up to all of you and looking forward working with you. Keep up the good work. Thanks. Lucia

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    Staff

    Reviewed Aug. 7, 2019

    The agent were knowledgeable about the product. The terms and guidelines were clearly stated. I felt that National Debt Consolidation was willing to help me in this process. They made sure I understood each section of the contract do's and dont's about my issues and was willing to help.

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    StaffProcessTransparency

    Reviewed Aug. 7, 2019

    The customer support personnel are awesome. I spoke mostly with Chris ** and he was so knowledgeable and so very nice. I have recommended NDR to other people and will do so again! I spoke with Marie for my Welcome Call, and she was very thorough in explained the program to me.

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    StaffProcess

    Reviewed Aug. 7, 2019

    The representative we spoke with was very helpful and considerate in explaining the program. The process was easy and complete. The welcome center was very helpful in completing the process. The online signatures helped in shortening the process to complete the application.

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    Customer ServiceStaff

    Reviewed Aug. 7, 2019

    Everyone made it easy and super helpful, I hope to be out of debt in 2.5 years instead of 20+, the customer service was excellent and made it very easy to understand even though I might have asked the same question over and over, debt is stressful.

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    Staff

    Reviewed Aug. 7, 2019

    In speaking with Imani and the young lady whose name escapes me from the welcoming committee, they did a GREAT job in assisting me and making sure I understood everything. They did not in ANY WAY EVER belittle me for doing this. They congratulated me in fact for doing this and trying to help myself by bettering my situation. I would recommend this company to anyone looking for RELIEF of overwhelming Debt!

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    StaffProcessTransparency

    Reviewed Aug. 7, 2019

    Aaron ** did an incredible job of making me feel confident in my choice to sign with NDR. Everything was explained very clearly. I appreciate having guidance along this process. Every one has been extremely helpful and honest. It wonderful to know NDR will help me through every step.

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    Customer ServiceStaffProcess

    Reviewed Aug. 7, 2019

    The process was thorough and informative. Customer service did an excellent job communicating to me all concerns need to be addressed, and I fully understand. Their patience and kindness made me feel confident that this was a great choice towards making my future better. Thanks for this option which was the best of the rest. I appreciate it very much.

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    Customer ServiceStaff

    Reviewed Aug. 7, 2019

    I was afraid to start this program but the Customer Service Representative really helped me out. I don't like talking on the phone and can't because of my job so the representative was able to email me back and forth and it really made it easier.

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    Process

    Reviewed Aug. 7, 2019

    NDR provided friendly and professional consultation which was quick and easy to comprehend and get through. They have started me on the road to debt recovery, and in the process has saved me nearly $8,000 from my debt. NDR provided all the services I required to get through my problem by handling all aspects of negotiations with lenders.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 7, 2019

    Great communication. Great and prompt service. Very informative, very helpful, very understanding. Was no pressure to join. Explained everything very thoroughly. Went over all parts of the agreement and explained all very well. Work well with Communication with my schedule.

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    StaffProcess

    Reviewed Aug. 7, 2019

    Extremely seamless process, reps are kind and not pushy. They are extremely informative and communicate very well. I’m excited to see how this process pans out and the impact it has financially. It’s a step in the right direction. If you’re considering getting out of debt, this is the first step.

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    StaffProcessTransparency

    Reviewed Aug. 7, 2019

    I was very pleased with the speed and kindness of the staff. They are very detailed in their explanation of benefits and help get some relief off my chest. I found some peace of mind once the process was completed.

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    StaffTransparency

    Reviewed Aug. 7, 2019

    The representatives I spoke with were friendly, helpful, clear and concise. I do recognize they are scripted, yet when I got "off script" they presented as real and able. I appreciate real and able over scripted, as well as the clear process during a stressful decision.

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    Customer ServiceStaff

    Reviewed Aug. 7, 2019

    I had the pleasure of speaking first with Ms. Dairy ** who then connected me to Ms. Chantel **, and then finally Ms. Dion (I did not get her last name) from the welcome team/client services. All 3 of these women put me at ease and gave me a reassuring confidence that if I stay on task, things can turn around for me financially. Each representative was very professional, knowledgeable and understanding. I wish I could describe how optimistic I am feeling after having worked with these women to get me started on the road to financial repair. And I am delighted that I can write a positive review because unfortunately there are times when dealing with customer services is a terrible experience.

    Thank you again,

    Olympia.

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    Customer Service

    Reviewed Aug. 7, 2019

    My experience was great. Thank mr ** for the awesome experience. I never thought we would see our way out of this until you answered our call. You were very punctual and ready to give us the best of the best customer service.

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    Staff

    Reviewed Aug. 7, 2019

    National Debt Relief was very understanding & kind to me. They helped to lower the amount I paid each month, so my debt will go down faster. At the end of my relief time I will gladly give them a 5star from a 4star rating. Thank you National Debt Relief for restoring my hope for my future.

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    Customer Service

    Reviewed Aug. 7, 2019

    When I called I wasn't sure what National Debt Relief did. I am so happy that it wasn't another loan, instead it was a way to get myself out of debt and no more credit cards. I cannot thank you enough for the time Ciera spent with me and I am hoping for good results. Thank you for allowing me to sleep again.

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    StaffTransparency

    Reviewed Aug. 7, 2019

    The service rep was professional and explained everything to the tee. I was very satisfied. I understood everything she mentioned and she answered all questions and concerns I had. I was at first a little skeptical but I now feel comfortable with my decision.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 7, 2019

    Everything was explained clearly and very thoroughly. The initial consultation was very thorough and I felt as if the young lady truly cared about my specific situation. The follow up call ensured I will completely familiar with the process. At this point my review is complete.

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    StaffProcessTransparency

    Reviewed Aug. 7, 2019

    My experience with NDR was exceptional. The representatives I spoke with, Almas and Nancy, were personable, patient, and professional. They answered all my questions and explained the program concisely. I would recommend NDR to anyone who is in need of this type of service.

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    Customer ServiceStaff

    Reviewed Aug. 7, 2019

    Very friendly customer service!! Very understandable and polite. I would definitely this company to a family member or friend! Every question I had they were able to give me a an answer in the form that I understood completely. We were at our wit ends with trying to figure out what to do to help us get back on our feet and this is our amazing grace!!

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    Customer ServiceStaff

    Reviewed Aug. 7, 2019

    All of my credit card debt has been weighing on me, and I needed relief. It was beginning to impact my health. I chose National Debt Relief because of their reputation and standing in the debt relief community. After a couple of short phone calls and some paperwork, I feel like my burden has been lifted. The professionalism of the staff and a well-designed program that is very fair, I would never go anywhere else for assistance with my money challenges.

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    Customer ServiceStaffProcess

    Reviewed Aug. 7, 2019

    Great customer service, timely, helpful and thorough! Pleasant made the process easy to understand. Couldn’t have asked for anything more, it was a pleasant experience and I would recommend to my friends and family any day of the week. Thank you to my team or individuals for all of the support they provided me.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 7, 2019

    I initially talked witth Kyle and he was very helpful and patient!! Today I dealt with Vanessa. Again I was treated with respect. Both were very knowledgeable, helpful and pleasant to deal with. They explained everything along the way. There was no pressure on the way.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 7, 2019

    My husband and I have been considering this for months. We thought we could do this ourselves, but that proved false. With great embarrassment we made the call. Now we wish we had done this much sooner. Everyone was extremely friendly and did not make us feel uneasy about entering into this process. I want to especially thank Henry, he was courteous, patient, and walked us through step by step.

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    StaffProcess

    Reviewed Aug. 7, 2019

    My overall experience was excellent. The staff was very nice and made me feel comfortable and excited for this process. This was one of the easiest processes I have encountered and I feel very relieved I see an end to my debt!

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    Staff

    Reviewed Aug. 7, 2019

    Very good team, lots of patience when explaining program. Would ask if any questions, make sure you're comfortable through whole process. They even walk you through what you're signing. Very explanatory. At first I was so nervous but going through 2nd part of verification I felt a big relief.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 7, 2019

    My credit rep is patient and explained everything in detail. Very understanding and helpful with the setup and getting started. So far I would recommend using National Debt Relief to others. There is no judgment in this process, which is really nice.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 7, 2019

    Customer service was excellent. Thorough and explained everything precise. Welcome call came a little quicker than expected but was still thorough and professional. Account set up was quick and easy. I look forward to working with them to resolve my debt issues.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 7, 2019

    Everyone I spoke to was very helpful.... They were able to ease my fear and worry. Answered all my questions and they were very polite. I am glad I came to you for help and would recommend you to anyone who may need help in the future. Thank You.

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    Customer Service

    Reviewed Aug. 7, 2019

    It was quick and easy once we get together on the phone. It was a nice experience so far. Hopefully the institution will keep its professional level once I start making payments and getting off debt. Moses ** was very patient when I first approached the company.

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    StaffTransparency

    Reviewed Aug. 7, 2019

    So far it's been a good experience. Both representatives we spoke with explained everything clearly. We are excited about the possibility of reducing our debt and be able to live out our lives more comfortably and with less stress about money issues. Thank you for your efforts to help make that possible for us.

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    National Debt Relief
    Response from National Debt Relief

    You're welcome, Lura. It has been our pleasure helping you through the enrollment process and we also look forward to the rest of the journey.

    Verified purchase
    Process

    Reviewed Aug. 7, 2019

    Such an easy process to do. Initially there is hesitation but what a relief. No more stress about making ends meet. I can now see the light at the end of the tunnel. In just a few years I will be debt-free!

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    Customer ServiceStaffProcess

    Reviewed Aug. 7, 2019

    Excellent customer service. Timely. Friendly. Informative. Answered all questions. Process was not complex. I would recommend this to friends and family. I am excited about being on my way to financial freedom. Brandi was extremely helpful in my understanding of this program. I look forward to completing this process with this company and getting my finances straightened out.

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    Staff

    Reviewed Aug. 7, 2019

    Yes I would be more than willing to tell all my friends about your business and how pleased I am with you. I'm very pleased with all your agents and how informative they are and willing to listen to my questions. Thank you for having a service for me.

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    Verified purchase
    Process

    Reviewed Aug. 7, 2019

    They were so simple, they are also very easy to understand. I have never dealt with any debt relief programs before and this was a very easy process. I am happy it will only take 31 months and they gave me the option to pay biweekly as well.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 7, 2019

    They made sure that we understood and made clear of what we had questions without any issue. Even had 2nd person to go over everything to insure you fully understand and clear about how this whole process works. Very helpful and simple to understand. I really appreciate because I sincerely don't want to make mistakes. Thank you.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 7, 2019

    The team walks you through the process step by step, to make the situation stress free and seamless. The customer service is A+! From A to Z they are there to thoroughly explain to the customer what to expect. I'm very pleased to have had their help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 7, 2019

    I had a gentleman friend who took me for everything I had and he also took payday loans out in my name. He got me for $32,000. I kept going to different companies and some of the other companies said they couldn’t do anything because I didn’t have much of an income. National Debt Relief's rep said that he thought they could help me when I explained what the problem was. When I first started talking to him, I thought he was just trying to say they would try like the rest and that he was just talking to keep me there. He worked with me and called me back. He was awesome and NDR accepted me, which saved my life. They told me everything was gonna work. They said what they were gonna do and how long it was gonna take. They went through everything with me and even put up with my time. I’m only having one problem with one company and I told them that they gotta deal with NDR.

    I was on a limited income and my payment started out at 457. I was paying off another debt and I was paying $100 a month to them. When I got it paid off, I upped my payment to NDR to 557 but I couldn’t go any higher than that. They told me that within four years I’ll be paid off but I’ve only been with them a year. It’s coming out of my checking account every month but I get peace of mind that I don’t have to deal with the debt collectors. If they send me a threatening notice, I send it to NDR, and that’s the last of it. I would highly recommend NDR.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 7, 2019

    I was startled to answer the phone cause the staff at National Debt Relief called me within minutes of me clicking enter... They assured me that they were here to help and walked me through the process step by step answering questions along the way. I am thankful I decided to take this chance and can't wait to have a brighter future.

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    StaffProcess

    Reviewed Aug. 7, 2019

    Was referred by a friend who had an excellent experience and so far I have an excellent experience as well! Information was delivered to me concisely and I was made sure to understand it all. Everyone I spoke with was very good at delivering information and made sure I understood the program, and I was put at ease with how professionally I was treated.

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    Staff

    Reviewed Aug. 7, 2019

    I truly was becoming depressed and overwhelmed of how will I ever settle my debts and thought my life and credit is ruined. I seriously thought I'd had to get a second job and struggle to pay my debt off. National Debt Relief truly is a blessing and gave me peace of mind and heart. Truly don't know how much I'm so grateful for this to be available to people like me. Thank you so very much!

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    Staff

    Reviewed Aug. 7, 2019

    I called AmOne for a loan to consolidate our debt. The gentleman I spoke with could not approve my loan request but advised he had someone who could help, and I was transferred to National Debt Relief. That was not what I really wanted to do, I was extremely against this but after speaking with my husband, we were kind of convinced this may be the only option we have at this time. I am still very nervous about this especially since they will not even contact my accounts for 3-6 months to begin paying on them. I need to build up funds so they have options to offer my creditors. I have spoken to other people about this and some say it's normal others are as concerned as I am. If I signed the agreement why can't they at least contact my creditors and advise them what we are doing? As for the service, the people are friendly, pushy but friendly. I just hope I haven't made a big mistake doing this.

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    National Debt Relief
    Response from National Debt Relief
    Hi Debra,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed Aug. 7, 2019

    So far everything is good, still too early to give opinion. Everyone has been very helpful and informative. Thank you for helping us with this very difficult time in our life. We honestly did not see a light at the end of the tunnel.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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