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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 106 Reviews 20635 - 20835
    Verified purchase
    Customer ServiceTransparency

    Reviewed Aug. 29, 2019

    Very helpful, explained everything and got a follow up call along with all documents to help me understand everything completely. I really hope that this works out for me and future and taking care of my debt. From what it looks like reviews have been great!

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    I talked to a representative about my debt problem. He was very informative and explained the whole program to me. He was very polite and I enjoyed talking with him about my problem. Very professional! I was very pleased after I talked with him.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 29, 2019

    I am very hopeful that everything goes the way they explain this to me. Looking forward to getting out of debt. Valentine was very helpful and explain this all to me. Voila was very polite!!! Hope this is a good thing and not a scam to take my money. Thanks for your help and looking forward to working with you.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    The two young ladies my wife and I spoke with were very knowledgeable and patient with all my questions. I am a little Leary of stopping payment on my unsecured debts but they have given my confidence your company is going to take care of me. I look forward to doing business with your company.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 29, 2019

    Rechonda and Bianca were very nice and professional! They answered all my questions and helped me get set up in the right program for me! They genuinely seemed to care about what would be in my best interest and best for my situation.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 29, 2019

    Excellent to talk to as every aspect is explained. I highly recommend using them to get out of debt!!!! Rohee provided excellent customer service while making sure we were helping ourselves improve our credit in the future. He understands how getting behind happens and how they can help!

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    The agent was helpful and supplied me with all information needed. He answered all my questions and gave me all contact information I will need. I am glad I finally took the first step toward resolving my debt. I will look forward to working with National Debt Relief to solve my debt issues.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    Bryan ** was a phenomenal agent setting up my account. He explained the program in detail. All my questions were answered and I felt confident that this is the right program for my financial hardship. The welcome agent was also very knowledgeable and explained all the information thoroughly, I’m looking forward to get financial relief.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    I so far have had a great experience! Everyone was patient with me while I gathered info and waited for my husband to come home. I had a lot of questions I wanted to answered before I was willing to even try this program and Orion answered them all for me and I then felt comfortable and confident.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    Very professional and knowledgeable. They helped me a great deal. I was feeling overwhelmed. I’m going through a divorce and it’s been weighing heavily on me. Being that my life is turned upside down; I have been very stressed. This helped me a great deal. I feel like I took some control of my life and finances.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 29, 2019

    I’m just beginning my journey but everyone I have come in contact with have been amazing!! Andre ** and Nancy with the welcome team were phenomenal!! When I called to start the process I was very nervous and unsure, but Andre helped ease my mind and answered all of my questions! I spoke with Nance on the welcome team to confirm my information and she was very kind!! They both went above and beyond!

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    Verified purchase
    StaffProcess

    Reviewed Aug. 29, 2019

    Agents were very nice and seemed to care about my situation. They were patient and did not make me feel rushed with my re-collection of financial information. The process seems simple. Lots of attention to detail and I liked that.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    I spoke with two different people at this company. The first was the one that helped fill out the application and explained everything to me and the second was for the welcome call. They were both friendly and very helpful as well as very knowledgable. On the welcome call, they wanted to be sure you understood everything that was explained in the first call and to answer any questions that you thought of after the first call. I really appreciate that and they do seem to care that you understand everything. I feel they go above and beyond in customer care.

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    Verified purchase
    Customer Service

    Reviewed Aug. 29, 2019

    NDR gave me such a sense of relief from the moment I received their call to finalizing my welcoming into the NDR Family. Top-Notch, Superior Service. Hands down the best! Will recommend them to others suffering from the agony of debt. I literally can breathe again. Thank you from the bottom of my heart!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    I am extremely pleased with how genuine and efficient the help was to get my questions answered and options broken down to easily understand. I feel like I made the right choice going to National Debt Relief to resolve my financial hardships. The visuals shared were impressive which catered to my specific situation and showed me exactly what I was facing and how I was being truly assisted with this program. I called one night, and got a follow up within minutes and set up a plan the very next day. Two thumbs up as far as Customer Service goes!

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    Thank you to Adam and the National Debt Relief program that we might now relieve some stress. Everyone we came in contact with was very nice and explained things clearly. We have been very stressed on bills piling up and now that I have went back to school and our income decreasing it is a struggle. Again thank you so much. Thank You and have a Blessed Day.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    Thanks to Dwayne ** for being patient and helpful. We last spoke in June and I wasn’t ready to enroll. He reached back out to check on me last week and I decided to take the leap. Thanks for your help.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 29, 2019

    Very happy we decided to call them. The person who walked us through it, Jay, was very helpful, patient, & pleasant to talk to. He explained everything very well, in simple terms & put us right at ease. The entire process didn't take long at all. Wish we'd have done this much sooner. Thank you, Jay, & everyone who helped.

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    Verified purchase

    Reviewed Aug. 29, 2019

    The process of getting enrolled was easy, quick, and the assistance from all the technicians was phenomenal! All my questions were answered quickly and efficiently which made making this decision so much easier. I would recommend to anybody that asked.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 29, 2019

    Brandon and Xavier provided outstanding customer service!!! Step by step explanation of company and services, asking if I had any questions along the process and very professional. Both had calm and caring tone of voice which put me at ease. Thank you.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 29, 2019

    They explained everything very wonderfully. I am excited to have my debt being taken care of and I am also ready for my life to completely debt free... Don't have any complaints against this company. They are extremely amazing... Great Job.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 29, 2019

    Johnathan ** was amazing. He not only informed me of every detail but he also made sure I understood everything and that I was 100% comfortable with it. He made the whole process easy and comfortable. He also made sure I knew that if I had any questions he would be there to help, even after the application process.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    My experience with NDR to this point has been great. The associates I have talked to have been very respectful and informative on my road to financial freedom. The savings that I will incur during this journey is very helpful and a blessing at the same time.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    Speaking to Andrew, he was knowledgeable and never made you feel rushed on a phone call. He ensures you understand everything before continuing on the phone call. Also ensures All emails are received while on the call. Also the welcome call was very successful as they want to ensure that all questions are answered.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    Mr. Paul ** is the first person I spoke and even do I am just starting with this program, he was so professional, explain everything to me, I am very confident that NDR and Mr. ** will help me to get thru all my financial problems. Thank you so much!!!

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    Both women I talked to were very helpful and explained the program to me in an easy to understand way. I am excited to take control of my debt by using your services and getting the help that I need. Thank you for your help!

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 29, 2019

    The account set up was fairly easy. All instructions were outlined in the emails sent. When there were questions, the employees seemed to be knowledgeable and got an answer for you if they were not sure. The rest of the process seemed to go well. I haven’t had any issues since beginning the program.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    Both Yves and Susan were knowledgeable and able to clearly explain the program and answer all my questions. They were polite and friendly and patient. They walked me through the process and went step by step.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    Very helpful and friendly staff. Very informative. I didnt know what to expect. They reached out by email and answered my questions. Very patient and kind staff. I was scared to do something of this nature and continue living pay check to pay check but they explained the process very well.

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    Staff

    Reviewed Aug. 29, 2019

    I was not aware that they would get a settlement fee each time they settle a debt. These fees are highly unreasonable, because they take deduct them before they make a payment to your creditor. This company seems to just be about raking in lots of money from fees. They do not care about your well being.

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    National Debt Relief
    Response from National Debt Relief
    Hello Lillie,

    Thank you for sharing your concerns with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 29, 2019

    The two persons I talk to, were very friendly and they explain to me, answer my questions In a good manner. The process was faster, they speak my language so I could understand better. I just can’t wait here to see the results.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    Took long than promised to get set up, but Danny was professional and polite - not pushy. So far, so good. Hope to get this process going and over so I can be get back on my feet financially and manage my money smarter in the future.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    Setting up my account with NDR was smooth and positive. I am still in the early stages but still look forward to working with this company and resolving any outstanding debt. The agents are prompt and address any questions/concerns that arise timely.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 29, 2019

    You guys rock! Very friendly people, I was pleasantly surprised. The process was easy, and I'm going to be paying less per month than I used to, which is a huge burden lifted from my life. I appreciate the opportunity to work with you guys!

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    I really appreciate you all everyone. Was so helpful, made me feel very comfortable. Thanks so very much. I will always be grateful to you all. I want to get my credit in check and you all assisted me. Thanks again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    Rep. was very fast in responding to my first inquire and everyone was very helpful and patient with us. We are looking forward to working with all of you. Hoping that this will help us to reach our goal of getting out of debt.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 29, 2019

    Service was efficient and very helpful. Team was very knowledgeable. I wasn’t sure what I was getting into but everything was explained thoroughly and well. I’m glad they decided to work with me to help me get started resolving my debt.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 29, 2019

    Mark ** and the woman who did the Welcome Call answered all of my questions and explained everything to me! Everything was sent to my email account and it was very easy to sign the docs. The online account is incredibly easy to use and keeps me updated on the progress of the debt settlements.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed Aug. 29, 2019

    The process of getting enrolled in the program took less than a day and Jomer ** explained everything in easy to understand terms. I felt immediate relief. The follow-up Welcome Call further reiterated what Jomer had discussed and Olivia did indeed make me feel very welcomed and answered all my questions thoroughly. This program has made me feel hopeful for the first time in many many months. Thank you.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    My daughter had a friend that had a good experience with National Debt Relief. And I liked the way they handled the conversations so I picked them. I like the fact that they explained everything as far as what was gonna be paid to creditors, and I was able to talk to them about the situation openly. The enrollment process was very good and very efficient. The man was very professional, and he made me feel comfortable as well as my husband. And I like the way he handled himself as far as answering questions. We’re halfway through the program and it has allowed me to get back on my feet financially. I have cancer, so I’ve had a really rough time with medical bills.

    I've had two negotiators. I really like the initial person. He puts you at ease, and you’re able to tell him honestly the situation and how you’re feeling about it. When National Debt Relief transferred me to someone else, I felt the same way about him. The compassion, efficiency, and extremely high level of professionalism of both negotiators stood out for me. I was very comfortable throughout the process. I’ve only had one question, and they resolved it right away and answered me. They went over everything and asked which plan would work for me the best and how I could achieve optimal success rate. I went from feeling a little bit of fear and nervousness because of my health and knowing I have hospital bills and everything to pay, to feeling comfortable that I knew everything was gonna work out.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 28, 2019

    My experience with the whole sign up process was as painless as possible considering the situation. Marcus was extremely helpful and pleasant to talk with and explained everything clearly to me. Although this isn’t a situation I ever wanted to be in, after speaking with you I feel like I’m with the best company to help me.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    Oscar and Kylah were wonderful. Ease of understanding, though needed to hear twice! But both lovely representatives made sure to speak slow enough for me to understand them! They both were very patient and pleasant to talk to! Hopefully, I will be able to pay off all my debt very soon.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    The two ladies that worked with me on the application were professional, thorough, gave detailed information and gave me plenty of time for questions. They were very patient and helpful in going over the paperwork. I am glad that I followed through in contacting National Debt Relief. Thank you so much!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    Couldn't have asked for a better experience over the phone. Both representatives deserve a raise after the service I received today. I am praying everything goes as smoothly as possible. A very happy customer so far. Definitely professional and curious. Wish I would have used them earlier.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    Friendly and helpful, great experience. I can't wait until my mom is debt-free. She is always worried about how much money she has left after paying her bills and it never that much. Hopefully, after this is done she can relax, thanks again for your help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    I spoke with Jonathan earlier today and his input made me feel comfortable right from the start. He was incredible from the initial call to when we said our final goodbye! I'll finally get some sleep tonight!! Thank you, Jonathan.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    So these guys get people in that can speak to you and communicate like another person from the same country. I'm not downing other places but the people that i talked to, I could understand clearly and they were there and open to answer any questions that I had, both people were very knowledgeable on what needed to be done. Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    Highly recommend to anyone struggling to keep up with payments and open accounts. The program they have here is concise, quick and will help you save a ton of money. The consultants are kind, polite and very helpful. I personally worked with Lauren ** and enjoy how in depth she can answer my questions.

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    Verified purchase
    Transparency

    Reviewed Aug. 28, 2019

    Very quick process. Helped me with step by step on the whole application and explained everything very thoroughly and clear throughout the whole process. Definitely made me feel comfortable with my decision on my first step on becoming debt free.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    Both representatives were very knowledgeable on the subject, all my questions were answered thoroughly. The rep patiently took the time to walk me through the process of login in to my account. I am a new customer and already felt like I made the right decision.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    My experience getting enrolled in National Debt Relief has been effortless. My Debt specialist and Welcome call specialist have been outstanding to say the least. They both were very knowledgeable as well as delightful to deal with. In reviewing my debts one was found to have a clause in it that had we made it apart of this program it could have caused hardship later on down the road. This would have not been caught with the original information I supplied on this account. It was my Debt specialist and her team that requested I resubmit the entire document and it was during the review of the entire document that the clause was caught. Outstanding work on their part and I look forward to being debt free in the very near future!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2019

    Excellent service and setup for a new customer. As a new customer everything was explained and all my questions were answered quickly and accurately. I asked for assistance in setting up an account and a very quick answer was given with online service. The agent was very helpful and patient with my wife and I trying to reduce are debt. The agent went above and beyond my expectations and delivered extra requests without hesitation. She continued to communicate with us until we understood the process and what impacts would result in setting up the account. Finally she very helpful in deciding which accounts to include in this account. Exceptional service and friendly communications!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    My experience has been outstanding. Isaiah has been very helpful, compassionate and informative. The welcome call went smooth and very polite and understanding. I would refer this company to friends and family. I appreciate their help with getting out of debt.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 28, 2019

    Every person I spoke with was very helpful, and supportive. They made sure I understood my situation, and how they could help me, and what the program was all about. I felt very comfortable moving forward, and was convinced I would have the support I need to be to able to succeed.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2019

    After worrying for months on how to get out of this hole I have Found myself in, it all went away with 1 call. Getting set up, representatives explanations on what will happen step by step, and finding how much money I would Save was so easy and I was Very comfortable talking to them. Thank you, NDR!

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    Verified purchase

    Reviewed Aug. 28, 2019

    I had a great experience with the setup of my agreement. The ease of use signing documents helped save time as well. George and Paul displayed such compassion and knowledge of how best to help me. So thankful and looking forward to being debt-free! Thank you National Debt Relief!

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    Having spoken with numerous individuals associated with NDR, I wish to acknowledge the professionalism of the staff, be it Nancy, Madison, the supervisor Blair, and those for whom my memory lapses, I truly appreciate your efforts to assist me in my effort to overcome a financial situation that I find embarrassing, one which I could have avoided by using common sense, rather reaching out to help others indiscriminately, and finding myself scammed by them! Thank you to the staff who have evinced an understanding and appreciation for individuals who encounter this experience, the need to seek assistance with unsavory financial dilemmas!

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    Verified purchase

    Reviewed Aug. 28, 2019

    Thank you Warren ** and Mechele for not judging, I was really stressed about my Bank Acct being overdrawn every payday, now I pay amount I can handle. Thank you Debt Relief if I know anybody in my same boat I will recommend your company.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 28, 2019

    Dwane ** was the person who I spoke with first. He was WONDERFUL. He explained everything and I felt he genuinely cared about the work he was doing. He was incredibly knowledgeable about the programs available and in finding the right program for my situation. He was also able to answer all of my questions with ease.

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    Verified purchase
    Transparency

    Reviewed Aug. 28, 2019

    Everything has been explained to me fully and clearly. The experience with National Debt Relief has been painless and comforting. I would recommend your services to a friend if they were in need of hour services. I like that Dennis will be resolved in a timely manner with considerably less money than if I were to try to resolve my debts on my own. This is a great relief to me. Thank you.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    I found your program via internet and read reviews before starting and so far I'm happy with it. I'm just beginning and those who've I've spoken to have been helpful and polite. Thank you for the help! I appreciate everything!

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    StaffTransparency

    Reviewed Aug. 28, 2019

    Was very positive. I got a little snappy but the rep stayed positive and talked me down. It was a little redundant at times... but the rep explained to me the reason and I have to agree. Thank you for everything and I cannot wait to get on track. Ellen

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    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2019

    Great customer service. Perfect explanation. Immediate action by representatives I was speaking to. I want to say special thank you to Teodoro for patiently waiting me to be ready for this step and follow up on me every week.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 28, 2019

    I spoke to Daniel ** who was very helpful throughout the whole process. He was able to answer all my questions and was very patient with me as he walked me through everything that would happen and that I would need to do. He made me feel more at ease since this was all new to me. The person who did my welcome call also helped in explaining everything and clarifying any questions I had while going through the welcome documents.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2019

    The customer service was great. They made sure I understood everything about the program. They also did everything in a timely manner. I would recommend this company to anyone as of right now. Great job. I don't plan on being on the program long. I like that there is no penalty for paying extra. I think I'm am going to like the program. Thanks for helping me.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 28, 2019

    It was a lot easier than I thought it would be to get through this process. I think it's wonderful that there are options like this for people struggling to pay back credit card debt. The staff was so very friendly and helpful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    Everyone was so nice and took time to answer my questions no matter how many time I asked the same questions. Both were very patient and knowledgeable. The welcome call was great because it caught one error. She corrected, I resigned and everything was ok.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 28, 2019

    I worked with Cierra ** and she was wonderful. She put me at ease and explained the program in detail before I signed anything. I feel like a huge weight has been lifted and I can't thank you enough! I will definitely make a recommendation to a friend or family member if they are ever in need of this kind of help. Even the welcoming call was professional and explained in detail. No one ever made you feel like you were a failure which is huge in my opinion. Thank you again!

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    National Debt Relief
    Response from National Debt Relief

    Thank you for sharing your enrollment experience and recognizing out agents and their hard work. We always strive to create a welcoming environment where you can feel safe about asking for help. We're happy to hear that our agents provided that. Please reach out if you ever need anything and we'll be happy to help.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2019

    Michelle has been awesome. Very patient. She walked me through the entire process and made several changes on my agreement for me. She is really great. Made me feel very comfortable. Andrew was great also. Answered all my questions and got me through the welcome call efficiently.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    Both ladies I dealt with regarding my situation were kind and compassionate. They did not make me feel like a horrible person / loser. This was a great experience and they were both so very helpful. Thank you for putting me at ease with my situation.

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    Staff

    Reviewed Aug. 28, 2019

    The service we've received so far has been a great help. Our financial burdens were overwhelming, and we didn't know how we were going to get through the next few years. We now have hope to see past the cloud of debt that was hanging over us. Thank you.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2019

    When I call NDR I truly felt before calling you would not be able to help us. After speaking with Karlton ** I felt some burden lifting off my shoulders. I am trying to reduce any stress in life because of my husbands health issues right now. I feel like I can breathe a sigh of relief which I haven't felt for a long time. I am so looking forward to this program helping us out and making a difference in our lives. I want to thank everyone I have talked with at NDR, especially Karlton.

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    National Debt Relief
    Response from National Debt Relief

    You're welcome, Linda. We're here to help in any way we can. Thank you for taking the time to recognize our agent; we'll let him know you mentioned him specifically.

    Verified purchase
    StaffProcess

    Reviewed Aug. 28, 2019

    I am very pleased with my experience with NDR. The process was fast and easy to understand. My customer seems representative was easy to talk to and they were very polite. They took time to understand my situation. I highly recommended using NDR.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    Friend recommended National Debt Relief. After a lot of research, we decided it was time to get financial peace & we would give National Debt Relief a try. Everyone we spoke to seemed very knowledgeable and professional from beginning to end of the call.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    I am impressed with the excellent service provided me by both Antony ** and Kyla **. They went above and beyond helping me out. I feel I am no longer in the dark and on my own. Look forwarding to work with NDR and straighten my financial life.

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    StaffProcess

    Reviewed Aug. 28, 2019

    I hope that we’ve made the right decision but the people that has helped us thru the process makes it easier for us to follow thru with this process. Sooo again thanks for the guidance and the continuing support and guidance that we will need to make it thru this scary process!!!

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2019

    My initial representative was beyond amazing. He always called on time and had such a positive attitude. He definitely made the process much easier and helped me feel secure in the decision. The 2nd representative was informative and straight to the point. Which was also much appreciative. Thanks to you both for being amazing.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 28, 2019

    Very smooth process. Good customer service and explained everything in detail. Answered all my questions without any hesitation. Provided all the necessary information necessary. Very friendly and courteous. Would definitely refer others to this company for the services offered. Would like the process to be less time to be completed and start right away. Waiting the 30 days is a long time to negotiate with the creditors.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 28, 2019

    Quick, detailed, good follow up and explanation of program, different facts about the program are explained well and followed with very easy to sign documents. Customer service presents good information about a way to get help when needed. Program emphasizes the ability to maintain some sense of contrail in getting debt relief.

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    Reviewed Aug. 28, 2019

    National Debt Relief did negotiations for my debts. I had five accounts that I put under the program. Right now, I'm on my last two. But I am really getting a little bit frustrated because I have enough money on my account to close one instead of making payments, and I have requested to do that. And then, there's one more account that is not being settled yet, and I asked them to do a one-time payment, because I'm not gonna be able to make payments to National Debt coming this pay period. So, I asked them to fast forward my payment. I want to pay off everything right now. But I don't see why it has not been done.

    One of those accounts got into a court order, and it went to a collector, which it shouldn't have gone to. But we resolved it with a one-time payment, and that's exactly what I wanna do with my last account. National Debt Relief said they were negotiating, but I have told them three weeks ago about this, and they're still negotiating three weeks after. I wanna get it out off my mind.

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    Reviewed Aug. 27, 2019

    It was well described for a first time experience. We were at a point that we did not know what to do but thanks to these two we were able to get everything taken care of. We were very happy with the experience.

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    StaffProcess

    Reviewed Aug. 27, 2019

    My experience was a very smooth transition and I feel good about getting started to turn a new leaf in my life. They made me feel very relieved and comfortable. They were both very knowledgeable and professional. I would highly recommend this program to my friends and family.

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    StaffProcess

    Reviewed Aug. 27, 2019

    It took a long time to make up my mind so this program. After talking to your consultants, they were very informative. I feel that I'm making the right decision, I was informed on how it works. Your consultants were the best. I hope in 6 months things will be easier.

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    Staff

    Reviewed Aug. 27, 2019

    The whole experience was great. However, the agents really need to talk slower. This made is difficult for my elderly parents to understand. Genevieve was very helpful and understanding. Viola was also very helpful and understanding. We have appreciated the care for my elderly parents at this point. Thank you so much!

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    StaffProcess

    Reviewed Aug. 27, 2019

    I would recommend this company to anyone who needs it. Justin and Karen were wonderful, friendly, knowledgeable and answered any and all questions asked. Their help in getting me through this process with ease was outstanding. Their patience in answering each and every question was very much noticed.

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    Customer Service

    Reviewed Aug. 27, 2019

    The two folks I worked with today were astounding. I don't know if I have ever received such kind customer service before today, over the phone or in person. I can't recommend working with you guys more. I very much look forward to working with you over the next few years.

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    StaffProcess

    Reviewed Aug. 27, 2019

    They were every patience, and helpful with the enrollment process. They were detail on how National Debt Relief will help me in the long run with my credit. I thank them for helping keep my job. In the next three years, I will debt-free.

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    Customer ServiceProcess

    Reviewed Aug. 27, 2019

    Great customer service and ease of joining the program. I was a bit hesitant on going through with it, but after speaking to the rep, my concerns were quickly put at ease and the process was smooth and very timely. Look forward to working on this case with the reps and coming to a smooth completion.

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    Customer ServiceTransparency

    Reviewed Aug. 27, 2019

    Yves and Evelyn were great, explained everything well. Great customer service. Thank You! Went over everything and in a way we could understand. Was timely but covered all my questions and concerns. If I was to do this again would recommend these two customer Representative.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    Taj had a very good customer service. Thank you for being patient, Fast service. And now NDR helps me to have better feeling and better management for my saving. I'm very excited and looking to become a debt-free.

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    Online & AppStaffTransparency

    Reviewed Aug. 27, 2019

    The application process was easy! Everyone that I encountered was professional and courteous. I appreciated the transparency and that they take the time to ensure terms of the program are fully understood. It is not always easy acknowledging when you need help, but once I was accepting National Debt Relief was there for me.

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    Process

    Reviewed Aug. 27, 2019

    I don't know what to say, it was so easy to get an account set up and approved for the help I needed with my debt. Mike made it easy for me to understand the process of how the NCR works to help me get out of my debt and start living my life without the stress and worries of the debt I accumulated over the years.

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    StaffProcess

    Reviewed Aug. 27, 2019

    This process was so very quick and easy. Kay was extremely professional and helpful. I feel so relieved now that I have done this and have someone in my corner to fight the credit card companies for me. There is now a light at the end of the tunnel. Thank you National Debt Relief.

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    Reviewed Aug. 27, 2019

    After a couple weeks of exploring my options, I finally decided to give National Debt Relief a call. When I dialed the number I had a splitting headache and a knot in my stomach. After completing the interview with Matthew I felt that could finally breathe again. I am really working hard to ensure that I am debt free in a lot less time than the projected date. Thanks for your help.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    Very helpful and informational. Answered all of my questions and concerns and gave me different options and the pros and cons of each. Made sure that I was aware what was required and able to give me a quick answer on if I was approved. Very easy to work with.

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    StaffProcess

    Reviewed Aug. 27, 2019

    I was so nervous signing up for this program. I was even more nervous by the amount of debt that I had racked up. Everyone was super helpful during the whole process. I can't thank them enough for their kind words, their patience, and help!

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    Reviewed Aug. 27, 2019

    Excellent from start to finish, very informative, very polite. Would recommend, thank you. Hoping the rest of the experience goes as well as signing up does. All the ladies I’ve talked to today what a wonderful.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    Ruben was very informative and made me feel very comfortable talking to him about consolidating our loans. I had many questions. He was very thorough in detail. He made it very easy to set up. I felt like a load had been lifted off me after I got off the phone with him. And When I did the welcome call Evelyn was also very thorough with me and made me feel like part of the family. I can't wait to get this started. I was very nervous before and my friend who recommended y'all to me really spoke highly of your company and I am so glad I listened to her. Thank you Ruben for all your help.

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    Customer ServiceStaffProcess

    Reviewed Aug. 27, 2019

    Customer service was excellent. They were very helpful in getting us educated and learning about the program. I am definitely happy that we will be helped get out financial freedom. A big shout out to all of the team, thank you!

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    Customer Service

    Reviewed Aug. 27, 2019

    The customer service with my enrollment and welcome process was very professional and concise. I am looking forward to eliminating my debt and strengthening my credit again. Thank you National Debt Relief for the work you are doing to help consumers like me.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    Your staff is awesome, patient and knowledgeable. Steven **, debt specialist answered all of my questions quickly and efficiently. When I called in for my orientation/welcome I spoke with two different representatives and they were just as efficient and helpful. Each department that I dealt with was very helpful and friendly. This is a huge step for someone to take and your team made it much easier.

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    Staff

    Reviewed Aug. 27, 2019

    I feel very well satisfied with National Debt Relief since its staff is very qualified and very professional, they helped me, they guided me and explained the program, its advantages and disadvantages and how it was covered at all times and how they would take care of the talks.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    Darius was extremely helpful and was able to answer all of my questions clearly. I really appreciate that he followed up with me even after I had to miss our original appointment date and time. Darius provided excellent customer service! I would highly recommend him to anyone interested in the National Debt Relief program.

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    Customer ServiceStaffProcess

    Reviewed Aug. 27, 2019

    Everybody was so helpful and patient with me as they helped me navigate the program. There's a lot to know and a lot to understand, but as long as I can call frequently to the helpline I'm happy. I look forward to the day when I will be debt-free!

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    StaffProcessTransparency

    Reviewed Aug. 27, 2019

    I am very satisfied with the company and the workers! They are very professional and also very care! Everything is running perfect! The customers services know their job. They walked me to all the process of the plan and explained everything with details. They are the best!

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    StaffTransparency

    Reviewed Aug. 27, 2019

    I have been looking to do this for a while and found that this is the best company to work with, as I have checked out several! The staff has been very helpful and has explained everything very well. This is all I have to say about this for right now.

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    Staff

    Reviewed Aug. 27, 2019

    The service I received from the representatives was very professional, courteous and friendly. I am very happy with the service at this point. I would recommend National Debt Relief to anyone I know who is in need of this service. Thank you and have a good day..

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    StaffProcess

    Reviewed Aug. 27, 2019

    My process here was so wonderful and easy going. Dwayne and Christina were so nice to me and answered all my questions and put my mind at peace. They were very informative and talk to me like a real person. I feel so much relief because of them. Thank you so much. I can’t wait to start this journey and debt free life.

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    StaffProcess

    Reviewed Aug. 27, 2019

    I received great help and a lot of information with trying to remove all the bad debt I have. Both ladies were willing to work with me and make sure I asked all the questions needed. No stone was left unturned when it came to how this process works.

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    StaffProcessTransparency

    Reviewed Aug. 27, 2019

    Everyone I have spoken to in order to start the program has been very helpful!! Process was explained in depth and all my questions were answered. Representatives were polite and kind and willing to help. I highly recommend this program!

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    Reviewed Aug. 27, 2019

    Excellent 2nd to none! Fast thorough process. Detailed work, relentless workers until through crossing the T’s and Dot the I’s. Step by step walk you right through it. Then a recheck and a recheck again. They get it all. Well done Marsiano! Well done...

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    Staff

    Reviewed Aug. 27, 2019

    Enrollment was super easy. Bill ** was great to speak with and was able to calm most of my nerves. He spent extra time going over things and explaining everything in a manner I could understand. Stay tuned to this adventure, I'll update my review as things proceed. I know it won't be a day in the park, however; if this works, I'll be thrilled.

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    Staff

    Reviewed Aug. 27, 2019

    When I initially contacted National Debt Relief. I spoke to Karter ** and we were on the phone with him for Over 2 hours! He was so thorough in explaining your company and the services we were going to be signing up for. Especially after we had been told by another creditor we should file for bankruptcy. We are so relieved to be under your services to get our debts paid off since my husband is disabled and I recently had knee surgery. It has been a challenge for the last year living paycheck to paycheck with all of his medical issues. Yes we have recommended a family member because of your BBB accreditation and nationally recognized services. We are extremely pleased to be your client.

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    Staff

    Reviewed Aug. 27, 2019

    Kate ** gave me a lot of information that helped me decide to how much I could pay out to get these two debts taken care of. Kate ** and Robert ** answered all my questions and made sure I understood how your Company works for people.

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    Staff

    Reviewed Aug. 27, 2019

    The 2 people I spoke with were very professional & nice. They were very patient with me when I didn't understand something they were trying to tell me. Overall the experience was very pleasant. I would definitely recommend them to family and friends.

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    StaffTransparency

    Reviewed Aug. 27, 2019

    Very welcoming as a new client that doesn’t know much about how exactly this works but they communicated and explained to me every concern I had that had me worried and went through all the steps to achieve our goal. Now I wait to see progress start.

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    Customer ServiceOnline & App

    Reviewed Aug. 27, 2019

    The application process was very quick and easy. James was professional and was able to answer all my questions. We were able to complete the application process within 24 hours. I would highly recommend National Debt Relief for anyone facing financial difficulties.

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    ProcessTransparency

    Reviewed Aug. 27, 2019

    Super quick and easy. They totally explained the process. I feel secure that this will get taken care of. I was worried and confused at the start. Now I am sure that the plan we have will work. Give them a try you will be happy.

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    StaffProcess

    Reviewed Aug. 27, 2019

    The representatives were very knowledgeable and thorough, helpful and kind. They also allowed for questions and concerns and were professional in each encounter. Each representative took plenty of time and were respectful. I am grateful to have had this experience, as this is difficult process to go through.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 27, 2019

    Very professional and explained everything to where I understood what was being said to me. She was very polite and asked if I had any questions. She went through the forms that were sent to me through email and explained what the purpose of them were. Overall the call went great.

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    StaffProcess

    Reviewed Aug. 27, 2019

    Both representatives I worked with, were very informational and thorough in everything. I have a great understanding for what I signed up for, and am very confident this was the right choice for me at this moment. Treasure was the main woman I spoke with and was so patient with me through the process and understood all of my concerns.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    The representatives I spoke to were very helpful and informative and the call was a great relief. They went through all the steps and to help me financially. Your staff was so pleasant and took their time to answer any questions I had. I would definitely recommend your company to any one that needs it.

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    Staff

    Reviewed Aug. 27, 2019

    The experience was fast and very helpful. Information received was very knowledgeable and helpful. It really helped me understand my current debt situation. The options provided to me really seem appropriate. Thank you for all your great help. I would recommend you to any of my friends and family.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 27, 2019

    I had a really nice young man that answered all my questions and explained everything to me. Scott made sure I get everything signed. The Welcome call was a very nice man and I can not remember his name but did a great job as well.

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    Verified purchase

    Reviewed Aug. 27, 2019

    I feel relieved that Recovery Debt Relief is the right avenue for me to get my finances back in the right direction. Most of my monthly income was going to pay bills. Now, I will be able to save and have some mental peace from using credit cards. Thank you!!!! I am well pleased with my experience with National Debt Relief. I felt, feel relieved, with this company handling my debt.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 27, 2019

    Edwin was a great help in this entire process. I felt at ease in this awful situation. He is an expert and was able to answer all my questions is a very clear way. I was appreciative of the information and his ability to follow up. Thanks.

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    StaffProcessTransparency

    Reviewed Aug. 27, 2019

    Both specialists were extremely patient, clear and helpful. I felt comfortable asking questions and received the support needed. It helped me understand how the program works and made me feel much better knowing I finally will get out of my debt with help from the program.

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    StaffTransparency

    Reviewed Aug. 27, 2019

    Excellent guidance to find the best option possible suited for my needs. Very helpful from the start to finish in discussing and finding where I need to make adjustments to better secure becoming debt free. Agents are very professional and are very transparent with all paperwork.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    All of the follow up that I had with Gary was very helpful. From my initial review to the signing of my contract, he was upfront about the risks and informed me about every step of the way. I don't quite remember the name of the woman who helped with the Welcome Call but she was also very helpful in explaining the documents and how to setup my account. I was a bit worried about the potential litigation from creditors but she was able to answer my questions without making any promises or falsifying information that this was standard practice to ensure that I'm covered if anything came up.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 27, 2019

    Jim ** explained clearly how to consolidate my debts. I got a follow up call the next business day with a clear picture of what the program will entail start to finish. Jim and the follow up call representative were friendly and professional!

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    StaffTransparency

    Reviewed Aug. 27, 2019

    I was hesitant on giving my personal information out, I realized Nathan was on the road to help us. We got approval first thing. He explained things on my level. The underwriting part went smooth as well. I would recommend this to anyone who has a lot of unsecured debt.

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    Staff

    Reviewed Aug. 27, 2019

    Teddy ** was the first person I interacted with and he was professional, spoke in a manner that I could follow along. He was consistent in trying to help me and showed patience as I tried to get all of my application pieces filled out. Other people who I interacted with were also helpful and professional.

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    Customer ServiceProcess

    Reviewed Aug. 27, 2019

    Thank you National Debt Relief! Thank you for your great customer service and explaining how the process works in detail. All my questions and concerns that you answered help me understand the process completely and make my decision without hesitation.

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    Staff

    Reviewed Aug. 27, 2019

    Knowledgeable staff members Natalie and Destiny. Both ladies were very well versed in their knowledge of the product and gave me a sense of comfort in the abilities of the company to perform as stated. I'm very hopeful that the outcome will resolve my debt issue.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    Great customer service. Very patient and kind. The associate was very nice and patient in explaining my case and how everything is going to work. I am very excited to work with NDR to fix my credit issues.

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    StaffProcessTransparency

    Reviewed Aug. 27, 2019

    The guidance and advice I have received so far has been very clear and sympathetic to my situation, I am happy this option exist for people who need relief from debt. I commend the reps so far who have contacted me and helped me through this process, I look forward to being debt-free and rebounding my financial well being for myself and my family. Thank you all.

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    PriceStaff

    Reviewed Aug. 27, 2019

    I needed help and I heard reviews about National Debt Relief on TV. They combined my credit card debts and they paid all of them off. Their debt negotiators were good. The program took two years and the cost was a little high.

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    Staff

    Reviewed Aug. 26, 2019

    We had a real good talk with the reps. They answered any questions we had and was really polite. They went through everything and was great with letting us know what was going to happen and if there was any problems what to do and say.

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    StaffProcess

    Reviewed Aug. 26, 2019

    I really appreciate all George ** has done in helping me get out of debt. He has gone over and beyond to make sure that I am fully aware of every step that is going on and will happen. It is very comforting knowing I can become debt free using this program.

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    Reviewed Aug. 26, 2019

    I had a great experience, it was easy and we got everything done in one day! I had some debt that I needed to take care of and this was the perfect way to get me back to my financial future that I want to have!

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    StaffTransparency

    Reviewed Aug. 26, 2019

    I was pleased with the overall way my 2 representatives explained how this handling of my debt will work. I feel I have a good understanding of it, thanks to Franklin and Brianna. I look forward to working with you, I feel very comfortable having you take care of my needs.

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    StaffProcess

    Reviewed Aug. 26, 2019

    I am thankful to the two people who I spoke to who guided me through the process and made sure that I was aware of everything. We have just signed up, but so far they are making it comfortable and easy.

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    StaffProcess

    Reviewed Aug. 26, 2019

    It was an easy process, during a difficult time. Connor was very knowledgeable. He was easily assessable and made the experience pleasant. This not something I wanted to do, but realized it was very necessary and the team never made me feel embarrassed or shameful. Thank you for your kindness.

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    StaffProcess

    Reviewed Aug. 26, 2019

    My experience with both representatives was very professionals. They lead me through each and everything about the program. I am shocked that this program could be without any strings attached. I am still in shock. I thank you for your services.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2019

    Howard was very professional and informative with my welcome call. Any questions I might have had he answered without any problem. I've had a great experience with NDR and would recommend them to anyone in the same situation as me.

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    Reviewed Aug. 26, 2019

    I thought my credit cards would never get paid off, 2 years of paying them without using them and barely any of the debt was chipped away. I thought I would never get them paid off. This program is allowing me to do that in less than 2.5 years and I’m so relieved to be able to have my life back and more money in my pocket!

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    StaffTransparency

    Reviewed Aug. 26, 2019

    Very professional and clearly explained by the representative. Looking forward to solve the purpose of settling all debts without any problem or any issues. Hopefully to settle all accounts in a shorter period of time. Also, my credit score will improve dramatically.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 26, 2019

    Everyone at this company is so kind and caring young takes the time to explain and answer any questions you may have. I’m so happy that I finally got the courage to do this and I have taken the steps to be more financially stable and independent.

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    StaffProcessTransparency

    Reviewed Aug. 26, 2019

    All of the representatives I spoke with were very helpful and professional. They turned an embarrassing situation into a hopeful one. The program was explained in a way that was easy to understand and made sure they answered any questions I had.

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    Staff

    Reviewed Aug. 26, 2019

    I honestly cannot think of any way an improvement could be made, the representatives were friendly, polite and very informative. Anytime I had a question it was answered promptly and completely. I would recommend this service to anyone that is having struggles with debt.

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    StaffTransparency

    Reviewed Aug. 26, 2019

    Pretty simple and easy to use. Very clear and easy to understand. Would definitely recommend to a friend in need. Was a little hesitant at first but once I talked to a member of your team I felt a lot better!

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    StaffProcessTransparency

    Reviewed Aug. 26, 2019

    Both Reps were excellent, super nice, explained the program how it works. I have always liked National Debt Relief, always have been impress, great program. Melanie and Mrs ** were very helpful and cared asking if there’s anything I can do to help you. I plan on sticking with the program. The program till the end. Thank you, Sylvia.

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    Process

    Reviewed Aug. 26, 2019

    Both Jay and Javier made me feel really comfortable with this process even with this being a hard things for me to do! I am confident I can tackle my debt with the help of National Debt Relief and already feel better moving forward. Thank you both so much.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2019

    Wes was very professional and I became more confident as the call went on in his ability and National Debt Relief to be the best answer for my financial difficulties. He was very attentive to all my questions and concerns. Wes is "The Man"!

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    Staff

    Reviewed Aug. 26, 2019

    Kester ** reassured me that I was making a great decision and there was no need to feel embarrassed about my financial situation. After speaking with him and the welcome agent I am relieved to start taking the steps for financial freedom.

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    StaffProcess

    Reviewed Aug. 26, 2019

    Everyone was very kind and answered my questions fully. The conversations were very calming. I look forward to this process and getting out of by using your service. I understand this process fully. Looking forward to our future conversations with you. Thank you, JoAnn

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    Staff

    Reviewed Aug. 26, 2019

    I have spoken with 2 women, Verlande and Gloria. Both were very polite and helpful. Today is the first time, in several weeks, that I am feeling relieved. I have no idea how things got so out of control. They didn't make me feel like an idiot!! Thank you!!

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    Staff

    Reviewed Aug. 26, 2019

    Everyone I have dealt with in this matter has been very kind and helpful. They made me feel at ease in dealing with this issue. I really appreciate everything so far. Thank you so very much for being there. Thank you.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 26, 2019

    My experience was great. They took their time explaining how they work. We went through all of the documents and I understood all of it. They followed up with a welcome call and she was really nice and walked me through the additional steps.

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    StaffTransparency

    Reviewed Aug. 26, 2019

    Everyone at NDR has been very helpful and informative. Everything has been explained to me several times and all my questions have been answered. I'm excited to get started with this and finally get my finances in order. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2019

    Cierra answer all my questions and concerns. Made me feel Right at the start. I was her main concern and she had my back. Was very professional and very friendly all at the same time. I am looking forward in working with her.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2019

    I had a great experience. The customer service representative was able to answer all of my questions and concerns. He was able to assist me in obtaining the best option that was available to me and work on cutting down my debt by 50% with a payoff within 24-48 months. I highly recommend this organization into helping you become debt-free.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 26, 2019

    We had an excellent counselor Pam. She went thru everything and gave us an estimate right away, and explained every detail and accurate as possible. We highly recommend National Debt Relief. They respond to phone calls and emails right away... Excellent service overall.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 26, 2019

    They explained the whole process and answered all my questions. I cannot wait to start with this program. Luis ** has been patient and kind. Also when I have called, each person has been helpful. I just want to thank you in advance for your help.

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    StaffProcess

    Reviewed Aug. 26, 2019

    I’m excited to be debt-free in a little less than 2.5 years vs. the 25 years it would take me to pay off my debt on my own. Dashawn was a huge help in getting me started and I can’t commend him enough for being a great first person to talk me through the process and get me signed up!

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    Staff

    Reviewed Aug. 26, 2019

    This company is the greatest. They paid my debt off in about 3 years and by 50% or a little less. They are very friendly and always outgoing. They kept me informed all the time. I would definitely recommend this company to pay off your cc debt. I am debt free and feel great!

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    Staff

    Reviewed Aug. 26, 2019

    I just signed up with NDR. This is a new account so I don't have much to tell. So far, it went well. They put my mind at ease. Having a stroke has been very difficult for me and I hope they will do everything possible to make sure it goes smoothly. To be continued...

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    National Debt Relief
    Response from National Debt Relief
    Hi Gayle,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.

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    Customer ServiceStaffProcess

    Reviewed Aug. 26, 2019

    Safia was a great help through the entire process. I was extremely busy at work and she made sure to contact me through email at all times. My welcome call was very thorough and the person helping me was extremely knowledgeable and polite. I appreciate everything y’all have done to help me.

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    Process

    Reviewed Aug. 26, 2019

    Signing up with National Debt Relief took the stress and anxiety of trying to manage and pay down our debt away. Jason was great at talking my husband and I thru the whole process, answered all our questions. Thank you for being a company that offers a debt solution instead of bankruptcy.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2019

    My rep, Ray **, was very thorough and knowledgeable. He's a very nice person with excellent customer service skills. I feel confident that they will be able to assist me with my debt. I look forward to working with them.

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    Staff

    Reviewed Aug. 26, 2019

    Dealing with the National Debt Relief negotiators was great -- it was someone different every time. I had high credit card debt, and they worked with me on the payment plan for the two and a half years program I am on. I'm about halfway through already.

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    StaffTransparency

    Reviewed Aug. 25, 2019

    Jay ** was great. He explained everything in great detail and tried to work with my financial circumstances. The Welcome team was great as well. I hope to get out of debt sooner than my 46 month agreement, and put my financial life back together. Thank you.

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    Process

    Reviewed Aug. 25, 2019

    I truly appreciate the kindness and attention to detail from the beginning until the end. They took their time explaining the process and double checking to ensure I had all of my questions answered. It is difficult to do something like this and they made me feel at ease. Thank you.

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    StaffProcess

    Reviewed Aug. 25, 2019

    I never thought I'd be going through this in my lifetime but due to limited income, I find myself in debt! Thank God for the National Debt Relief program and my advisor who has been very helpful along the way!

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    Staff

    Reviewed Aug. 25, 2019

    I have about $250,000 in debt and I liked how National Debt Relief could settle my debt for less. I went with them and the rep whom I worked with has been great. However, I'm not able to live on the income that I have left. Because my credit is so bad, I had a $725 deposit for utilities. This month I wasn't able to be able to swing everything. I need a little extra time to pay ‘cause I'm getting an additional check in the mail in two weeks where I can pay off everything. I just need to wait to get to that point. I contacted them today and I asked if I could move that withdrawal this month. While NDR hasn't gotten back to me yet, they're usually pretty good about that. I recommend them.

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    Staff

    Reviewed Aug. 24, 2019

    The people I have worked with to this point have been professional, yet very personable. These people know their business and how to help in the best way to suit my own personal situation. I look forward to completing my journey with this very knowledgeable and reliable people. I will never be able to adequately thank them.

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    Staff

    Reviewed Aug. 24, 2019

    After contacting NDR I feel a weight has been lifted and my worries have been minimized. Not only do they offer assistance with your debt, but have legal assistance if needed. They make me feel secure and well informed.

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    Transparency

    Reviewed Aug. 24, 2019

    Everything explained in layman's terms, all questions answered with politeness and felt like they really cared. Thanks. I was never rushed or forced to do anything I did not choose. I feel relieved I have someone helping with this I got into. Thanks again.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 24, 2019

    The people I talked to was very informative and helpful in explaining the program and how it works. The only complaint I have so far is once you start the communication everything feels very rushed. I felt very pushed to get into the program, and felt like I was wasting their time when I said I needed a some time to think about all the information and discuss it wit my significant other. Hopefully I made the right decision.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 24, 2019

    Dinette was very helpful in completing this process as well as Lawrence **. My questions were answered and am looking forward to getting started. All information was explained completely and the actions I need to take now were spelled out clearly. Communication has been explained and stressed how important it is. All information has been sent quickly.

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    StaffProcess

    Reviewed Aug. 24, 2019

    I researched on Google and National Debt Relief had a lot of feedback. I saw that people were talking good stuff about them, so I chose to go with them. During the enrollment process, it was time-consuming getting all the creditors and all the paperwork, and going back and forth. Other than that, NDR's program is a little slower than I expected and right now, I am still far away from my goal. But their rep is not too hard to get a hold of and I'm comfortable with him.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 24, 2019

    Agent was very friendly and courteous. Took time to explain everything and listened to any questions that I had. Was very thorough and Very efficient with any request that I had. Answered truthfully. Gave me a sense of confidence that will get the job done. Was very time efficient.

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    StaffProcess

    Reviewed Aug. 24, 2019

    My first experience was pleasant and informative. My counselor was very knowledgeable and very patient with me when going over the program. She was professional and put me at ease during the process. She pointed out how my participation in the program would be beneficial to me.

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    Staff

    Reviewed Aug. 23, 2019

    Enjoyed the experience as the ladies took the time to listen and made me feel confident. I made the right decision. They asked for the best time to contact me and even this gave my self-esteem a much needed boost during this difficult time in my life.

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    Customer Service

    Reviewed Aug. 23, 2019

    I am glad that I finally decided to take this step. I am pleased so far with the customer service that I have received. I pray that this will help restore my credit. Will know in about 6 months or sooner. I hope. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2019

    Well informed and helpful, kind and patient with me when I received the call. She was very helpful and professional even when I stopped her and asked questions over and over again, so it was a overall good experience. God bless.

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    StaffProcess

    Reviewed Aug. 23, 2019

    Enrolling with Jaison and Javier. Both Reps that I spoke to were awesome. Very polite and Informative. They were patient with all the questions I had and answered them all thoroughly. They made the process a lot more pleasant. I look forward to working with National Debt Relief to get me back on track!

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    Customer ServiceStaff

    Reviewed Aug. 23, 2019

    My initial call began with Andrew ** who assisted me with all the information I needed that helped with the decision to follow through. Aliesha ** assisted with my Welcome call & too had all the information I needed. They were both really nice!! That is a PLUS for me as I work in healthcare & customers appreciate kindness. Thank you!!!

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    Staff

    Reviewed Aug. 23, 2019

    NDR staff are very knowledgeable in understanding debt situations and were compassionate to my personal predicament. I was less apprehensive about applying after speaking with NDR's Debt Specialist and having my questions answered quickly and honestly. It's nice to know that if anyone needs help like I did, there is a way out. Call National Debt Relief. Thanks NDR!

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    StaffProcess

    Reviewed Aug. 23, 2019

    Everyone was very helpful in describing the process and making me feel at ease with my decision. Thank you for being thorough with all of the needed details and for helping me get in a better financial place. I can't wait to be out of debt.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 23, 2019

    Was nice and professional, helpful, courteous, patient. Answered all my concerns and questions. Took his time and explained everything to me, gave great instructions, spoke clearly, guided me through the entire process, was friendly and courteous. Helped me understand each page and directed me on what to do.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 23, 2019

    The process for getting help was very simple. George explained everything and helped me worry less than before I made the call. The welcome assistant again clearly explained everything and made me feel at ease. So far everything is going as planned and I don’t expect major issues.

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    Customer Service

    Reviewed Aug. 23, 2019

    Quick easy to start service. I have a peace of mind knowing they are working on my debt and striving for me to become debt free. Great service and friendly customer service from start to finish. I would highly recommend National Debt Relief!

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    Staff

    Reviewed Aug. 23, 2019

    Everyone was friendly and helpful with all my questions. It was a great experience speaking with the staff. I would recommend National Debt Relief to anyone that is looking for financial relief. Also all my questions were quickly returned. Did not matter what the issues and questions were.

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    Staff

    Reviewed Aug. 23, 2019

    My initial phone call was with Jay. He put my mind at ease and really helped me understand my situation. He was patient and empathetic. I feel much better now that I have taken the 1st steps to becoming debt free and taking back control over my life. Thank you Jay! Keep up the good work!!

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    Staff

    Reviewed Aug. 23, 2019

    I was in a real financial bind when I contacted National Debt Relief, which understandably was causing me an undue amount of stress. Ameen, the representative who assisted me, immediately addressed this stress and helped me solve my predicament. He was friendly, professional, efficient and knowledgeable. I am now on my way to getting out of debt. There is a light at the end of the tunnel! Thank you!

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    StaffProcess

    Reviewed Aug. 23, 2019

    Thank you to my agents who have helped in my walk-thru. They have been very helpful in welcoming me in this program. My personal experience with things like this have not always been supportive and asked for more personal info that is required in making this possible. Again, I want to say MAHALO (thank you in Hawaiian) for their patience and support in helping me to get my personal life in a good situation at this time.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 23, 2019

    Great experience with everyone explained the process and answered all of our questions. I was so scared but walked me through the process and reassured me every step of the way. The follow up calls were amazing and went over everything again but it is a lot to process.

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    Staff

    Reviewed Aug. 23, 2019

    My representatives have been absolutely wonderful to deal with! So knowledgeable and treat you like a human instead of like a failure! They answered any questions I may have had and reviewed every piece of info with me! I feel really great deciding to go with this company!

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    Staff

    Reviewed Aug. 23, 2019

    Customer representatives courteous and helpful, very informative and spoke in terms easy to understand. Did not make me feel uncomfortable or guilty to find myself in a very uncomfortable position. It would be nice if other companies representatives would be as helpful.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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