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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 105 Reviews 20435 - 20635
    Verified purchase
    Customer Service

    Reviewed Sept. 4, 2019

    So far so good! For now it is really a sigh of relief if I can pull this off. My kids will benefit the most from debt relief helping with my mistakes! Glad I made the move to call them! This will definitely be highly recommended by me.

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    Reviewed Sept. 4, 2019

    Was easy to handle it with confidence. Made me feel at ease and not ashamed. And fast friend service. Now I can move on and know it is being done and I'm saving for a new start in life. Thank you National Debt Relief.

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    Staff

    Reviewed Sept. 4, 2019

    They were so helpful I felt like family was taking of me. Very informative and patient. They walk me through this and didn’t rush me or belittle me. Very understanding and committed to excellence. I had a Hernia Surgery and I’m paying on my son’s funeral.

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    Staff

    Reviewed Sept. 4, 2019

    All representatives have been great! We have been informed well with every step of the way so far. Our first representative was well informed, friendly and answered any questions we had. This isn't the position we seen ourselves but the best option for us.

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    StaffTransparency

    Reviewed Sept. 4, 2019

    Thanks so much for all your help. Very satisfied and well explained. Looking forward to working with you,now and in the future. I have your phone number, if I have any questions. Thanks again for your patience and understanding.. Rosemarie

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    Staff

    Reviewed Sept. 4, 2019

    Both Daniel and Anna were extremely thorough and helpful. I was provided with prompt answers in regards to my concerns, due to this, I had no hesitation in making a decision to work with NDR and have an overall sense of peace moving forward! Thank you, thank you, thank you!!

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    PriceStaffProcess

    Reviewed Sept. 4, 2019

    The process is not hard and their staff is professional and considerate. The people I talked to were very understanding and willing to help me with my debt. This program gave me peace of mind and hope for myself. It also helps me to clear my debt in a timely, low cost manner.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 4, 2019

    Jay and Javier have made this stressing process very helpful and relaxing. They are excellent customer service reps. They went over all of the steps and explained all of my options. I would gladly refer anyone in the same position because of these 2 gentlemen.

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    Verified purchase
    Customer Service

    Reviewed Sept. 4, 2019

    National Debt Relief had more advertisements and I saw them more frequently. Their enrollment process was fine and it seemed pretty basic. Overall, I've been very satisfied. They call when they have a new offer and they've done pretty well. I've been in less than a month and most of my accounts were cleared up. We are on the way to the last account. I already have a payment schedule on a different one. We haven't had any adjustments on the payment plan until this very last one. It was only about $50 a month different so we just added an additional ACH. I have a couple of accounts left. National Debt Relief has definitely helped. I can pay my bills now which I couldn't do before.

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    Staff

    Reviewed Sept. 3, 2019

    The entire experience with the National Debt Relief team was as good as it gets, they were all very helpful and very kind. I would recommend this organization to anyone. This is a very difficult time and they made it better.

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    StaffTransparency

    Reviewed Sept. 3, 2019

    Everyone was very helpful and kind. Very informative. There was not any judgement by anyone that I spoke with. They walked me through every little detail and explained everything in detail. I would highly recommend others to consider them for any debt relief help that they might need.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2019

    I am very happy with my experience. All my questions have been answered. Everyone has been very helpful and made this adjustment every easy. Joshua has been very easy to reach. I feel like I'm welcome to call anytime with any concerns I may have and that's very reassuring.

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    Process

    Reviewed Sept. 3, 2019

    It was a relief to speak to NDR. They guided me throughout the entire process. I would recommend NDR to anyone who is in financial credit card despair. I will be credit free in 40 months. THANK YOU NDR.

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    Verified purchase
    StaffProcess

    Reviewed Sept. 3, 2019

    Ray was very helpful in walking me through the process of getting approved. Also he went through the contract with me which was very helpful and helped me understand it. I will recommend Ray to my family members and friends interested in getting debt relief! Mahalo!!!

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    Customer ServiceStaffTransparency

    Reviewed Sept. 3, 2019

    From first contact to finishing my welcome call, everything to this point has gone smoothly. Everybody is very informative and helpful, every step is clearly explained multiple times so that a clear understanding is reached and you don't feel like you are left out to dry.

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    Customer ServiceStaffProcess

    Reviewed Sept. 3, 2019

    Thank you NDR for making this process as stress free as possible. I was worried and afraid of taking the step to go forth with debt settlement program, but your reassurance and efficient answers to all my questions put my mind at ease. I really appreciate the late hours and the availability of customer service reps and financial advisors.

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    Customer ServiceProcess

    Reviewed Sept. 3, 2019

    I am very please with the customer service I have received in such a short amount of time and I am looking forward to becoming debt free. I am pleased that the process was very quick in approving my application into the program in a timely manner and was in turn able to complete the enrollment just as quickly. I was given all of the necessary information that is pertinent to my needs to help me reach my goal of being debt free.

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    StaffProcess

    Reviewed Sept. 3, 2019

    I have just started this process but so far my experience has been good. Everyone had been nice and very helpful. I am looking forward on working with your company to help me get out of debt and have some financial freedom. This process will help me save thousands of dollars and help me pay off my debts in two years not 30.

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    Verified purchase
    PriceStaffProcess

    Reviewed Sept. 3, 2019

    Everyone I spoke with was super helpful, friendly, and positive. I felt very comfortable to move forward with the process. After speaking with other debt relief companies, National Debt Relief was the most affordable and honest. Taking the path to financial freedom isn't easy, but National Debt Relief has made it easier.

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    StaffTransparency

    Reviewed Sept. 3, 2019

    All people I worked with were very courteous and helpful. Things were explained very clearly and it was a pleasant experience. My contacts were helpful and the instructions for signing into the client portal were explained well. I undertstand how to communicate with the Client Success Team. The introductory packet I received in the mail was very helpful and easy to understand.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2019

    I just want to say what I relief I feel since being helped by my relief specialist Imani. She was so kind and understanding, that I felt at ease. She was very informational and helpful. The Welcome call also was great. Everyone was so nice. Seriously, great customer service.

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    Verified purchase
    Staff

    Reviewed Sept. 3, 2019

    Everyone I spoke with was very knowledgeable. They were also very patience and understanding. I was recommended by someone very close to me and they were very pleased with the out come. I am looking forward to being debt free.

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    Transparency

    Reviewed Sept. 3, 2019

    It was easy. Takes me time to sink in. They explained how it works and everything involved. Not sure about word count but I think every place has questions. I just hope these are all of my questions. Thank you for the help.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 3, 2019

    AL ** and the lady that did my welcome call did a great job. They explained everything in a way that answered all of my questions without me having to ask. Very professional and warm. They both made me feel very confident that my financial situation will be resolved by individuals who know exactly what they’re doing.

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    Staff

    Reviewed Sept. 3, 2019

    Very helpful. We would like to thank Lorraime for all her help. She had great skills working with us. She was also very polite and had a lot of people skills. She when thru with every page of the Doc. very well.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2019

    My experience was good, both customer service representatives were polite, friendly, helpful and professional. They also help me to set my account online. I would definitely recommend to friends and family. I’ll appreciate your help with this credit cards debt. It’s a relief that’s going to be taking care of. Again thanks.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 3, 2019

    I had been thinking about calling for quite some time, several months in fact. One day while sitting at work after hours I decided to Google Debt Relief Companies and this one was the first to pop up. I read on. It all sounded good, so I called immediately talked to a very nice young man who explained everything wonderfully and without further hesitation I signed up! I've been happy and relieved ever since.

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    Customer ServiceStaffProcess

    Reviewed Sept. 3, 2019

    I was provided with excellent customer service and attended well. I received all information in regards to legalities, penalties, benefits, program, and service. I would recommend it to a friend in need of help anytime. Thank you very much for all the help and I look forward to working with National Debt Relief program.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Sept. 3, 2019

    Everyone involved in this process were very understanding and knowledgeable. They really understood the situation and the reasons I got into this situation. It was a weight that has been removed from my shoulders. It took me a while to call but I'm glad I finally made the decision to get this taken care of. Finally feel I'm on my way to being debt free. Thank you NDR. IT'S BEEN A tough 2 1/2 years but hopefully this will help in the healing process. Thanks to all who helped.

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    Staff

    Reviewed Sept. 3, 2019

    The girls that I worked with were very courteous and made you feel at ease. They were very knowledgeable. Took their time with me and repeated when asked without a hint of being impatient. So grateful your company will work with me to get my debts taken care of.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 3, 2019

    Financial hardship is frustrating and difficult, but National Debt Relief made us feel better about moving forward and eliminating years worth of accumulated debt. They were polite and accommodating over the phone, putting us at ease for the process ahead.

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    Verified purchase
    Staff

    Reviewed Sept. 3, 2019

    it's a very scary situation but with the help of your employee, it make it easy to understand it and deal with it, thank you for all your help! I'm looking forward to start a new future and that can only be with your help. Thank you again.

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    StaffProcess

    Reviewed Sept. 3, 2019

    Very helpful, friendly and personable representatives, I felt like my needs were understood and all my questions or concerns were answered and addressed. The representative took the time to make sure I understood everything about the program and that I understood what the process will be.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Sept. 3, 2019

    The account set up process has been relatively simple. Greg ** was very helpful and kind. He even helped us over the Labor Day holiday weekend. We truly appreciate his willingness to answer our questions and walk us through the process to get our account set up with National Debt Relief.

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    Customer ServiceStaffProcess

    Reviewed Sept. 3, 2019

    My description for National Debt Relief Program, was a great experience. I had called this program on 8 29 2019 Thursday, all parties pleasantly professionally assisted me, and answered all my questions and I answered their. I was accepted in their program, then followed ups were made from them. I was informed for future mail documents and I keep up with my accounts tracking each month from NDR. Thank you, National Debt Relief for your service. Sincerely, Francesca

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    Customer ServicePriceStaffProcessTransparency

    Reviewed Sept. 3, 2019

    When I first contacted National Debt Relief online, I wasn't sure what to expect. However, the gentleman who called me (immediately, I might add) explained the program thoroughly and there was no way I could turn it down. They are saving me thousands of dollars with the program they enrolled me in. Not only are the saving me the initial amount that they will negotiate for me, but years and years of paying interest on these accounts which will now be paid off in under 4 years! Last week I was a nervous wreck wondering how to get out of a very bad situation. This week I literally feel like a huge weight has been lifted and I can breathe again! I'm so glad I made the decision to check them out!

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    StaffTransparency

    Reviewed Sept. 3, 2019

    Hello it was really a positive experience with speaking with the two representatives when I enrolled this morning. They were very professional and attentive as well as answered all my questions and reaffirmed that I understood. The reps explained the problem and next steps thoroughly. I feel like there is hope for my financial situation and thank you for helping me help myself through National Debt Relief.

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    Staff

    Reviewed Sept. 3, 2019

    The experience was great. Got help from well rounded people who really was concerned about my credit problems. And I would like to thank everyone who is involved then give me out of debt. They didn't beat around the bush. They want really wanted to help me and getting me out of debt. They were funny and also helpful. Thank you. I will recommend you to the many people that I know.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2019

    The customer service rep was very friendly and helpful. I don’t hear well so she had to repeat things several times and was very nice about it. I’m on disability and have been worried about this debt to the point it’s affecting my health. I thank you very much.

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    Transparency

    Reviewed Sept. 3, 2019

    I have to say that this company is very professional and explain in detail every aspect of your options and current situation better help you. I will refer this company to anyone in a similar situation as me. If you are in a financial crisis with your unsecure debts call them now.

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    StaffTransparency

    Reviewed Sept. 3, 2019

    I had a wonderful experience. Everyone was courteous and respectful to my situation. Everyone took the time to explain everything to me and to make sure that I understood the process. I feel as if I will reach my goal with NDR by my side.

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    Customer ServiceStaffProcess

    Reviewed Sept. 3, 2019

    Customer service representatives that assisted me with getting the process started were very helpful and knowledgeable. Thank you for your help. I hope National Debt Relief is going to help me to feel better about my future with the payment plan I could afford.

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    ProcessTransparency

    Reviewed Sept. 3, 2019

    During the process all my questions were answered with clarity and patience. It was important for me to make the best decision knowing that debt is very complicated and challenging. I look forward to taking care of my debt as soon as possible with an opportunity to build my credit back up. Thank you!

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    Staff

    Reviewed Sept. 3, 2019

    Working with National Debt Relief has helped me get closer to becoming debt-free. The military recommended it so I got with NDR for my $56,000 debt. They were knowledgeable and knew what they were talking about. They also answered all of my questions. They negotiated bringing my debt down to a lower rate, and I'm pretty satisfied with the experience. We're about halfway through the process, and we have about 18 months left. It has been easier to pay and my credit has gone up.

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    Verified purchase

    Reviewed Sept. 2, 2019

    I accessed NDR services to give me options in my debts and how they can assist me. I was given fast, efficient and professional service. I will update this review as information and our relationship develop. Thank you for your assistance.

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    Customer Service

    Reviewed Sept. 1, 2019

    Customer service was great on all parts. Quick response time to getting answers. Ready to get started on this journey of getting Financially Debt Free. All good things take time and making the major decision to make the inquiry and start is the first part!

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    Staff

    Reviewed Sept. 1, 2019

    Representative was very polite, patient, and answered all my questions promptly. The enrollment process has been a good experience thus far. I needed structure and guidance regarding credit card spending and debt and now I can look forward to more productive way of life.

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    StaffProcess

    Reviewed Sept. 1, 2019

    The individuals that I worked with at NDR were absolutely amazing. They were extremely easy to talk to and were not judgmental at all during the whole process. NDR is saving me a ton of money and having an option to split the monthly payments in half and lining them up with my paydays couldn't make this any easier.

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    StaffProcessTransparency

    Reviewed Sept. 1, 2019

    Just really listened. Explained the program over and over and were patient. They did not seem like they were selling anything or reading from a script. Beyond patient and helpful. Joshua ** is the best and he and his staff were supportive in a hard time for me. I just started so I hope this all goes as outlined. I will know more soon.

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    Transparency

    Reviewed Aug. 31, 2019

    Steven ** is great. He explained so I could understand the process on how my debt relief program is going to work. Thank you very much, would and will recommend to friends. Thought I would never get out of debt but this is the light at the end of the tunnel.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 31, 2019

    I found everyone I spoke to to be kind and courteous. They explained everything in detail without a hint of judgement about my situation. Especially CASS the person I first spoke with made the call easier than I thought it would be.

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    Reviewed Aug. 31, 2019

    I would like to pay my debt as soon as possible very fast. I'm happy with the experience National Debt Relief and I will recommend to my other friend and family. I keep promises and loyalty to pay back my debt.

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    StaffProcess

    Reviewed Aug. 31, 2019

    Service is professional.Your team was so confident that the process put me at ease immediately. Everyone was kind and knowledgeable and answered all my concerns and questions. Thank you so much NDR team for removing my stress level. I would definitely refer a friend to NDR.

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    Reviewed Aug. 31, 2019

    Very hesitant and unsure at first, but once I spoke to Andrew ** the NDR spokesperson I felt more at ease about making our decision. Must just stay focused on our long termed goal to get out of debt. I will just keep faith that we are doing the right thing.

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    Reviewed Aug. 31, 2019

    I had credit card debts and it just wasn’t going anywhere. I googled National Debt Relief and it seemed like the reviews were good. It was pretty easy to sign up with their program, which took about 45 minutes. I've got some of my accounts paid down, and I only got two left.

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    StaffTransparency

    Reviewed Aug. 30, 2019

    I would just to say, that I had a very helpful experience with your staff. Very patient and informative. As soon as talked to one of your staff, he was very polite and also very precise in explaining the procedure. He walk me through the process real clear.

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    StaffTransparency

    Reviewed Aug. 30, 2019

    Everyone seemed to be very interested in my concerns and how to help me. All questions were answered and everything was explained. I had some trouble getting some of the information that was needed and were very patient while I got everything I needed.

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    Staff

    Reviewed Aug. 30, 2019

    Very professional. I believe that this will help me get out of debt and back on track to where I will have a life and a lot less stress. I was very please with the service and professionalism. Would recommend to anyone that needed help.

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    Customer ServiceStaffProcess

    Reviewed Aug. 30, 2019

    Calling NDR was the best decision. Wish I called sooner. It had become too depressing to deal. Elijah was very thorough in explaining the program. I can now breathe knowing they are working to reduce my debt. The money they will save me will allow me to just make my bill payments in a timely manner. Thank God for the National Debt Relief program and the knowledge professional associates like Elijah to help folks like me that just want to get another chance to do better.

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    Customer ServiceStaffProcess

    Reviewed Aug. 30, 2019

    Very nice, and so helpful, very patient, there to help you and guide you all the way through the debt process. Very friendly service people, never rushed you on the phone, went back over everything to make sure you understand all of the paperwork.

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    StaffProcess

    Reviewed Aug. 30, 2019

    The service was amazing, great people especially Thanks to Amanda ** and Kishan **. They help me to understand the process of enrollment and application process step by step and with high professional ethic. I feel more relief knowing that NDR will help with my financial situation. Thank you.

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    StaffTransparency

    Reviewed Aug. 30, 2019

    I found all the reps I spoke with were courteous and helpful. Answered my questions and felt empathy when I explained the death ;of our daughter and the strain it put on my family. Thank you for all your help and understanding.

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    Staff

    Reviewed Aug. 30, 2019

    Thank you for taking your time on asking our questions. I have spoke to three of your employees and they are very professional and kind. I'm still in the beginning process of the program, so I hope everything works out well. Thank you guys for everything, I really appreciate it.

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    StaffTransparency

    Reviewed Aug. 30, 2019

    Justin has been perfectly clear. He has made a decision easy due to the clarity. I am convinced that I know exactly what I am getting into. Wish I had been able to talk with him 'before' the credit card. Justin is very straightforward and clear of mind. His desire to help me out of debt is aggressive yet subtle. Very effective. Besides, I simply liked communicating with him. Regards, William

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    Staff

    Reviewed Aug. 30, 2019

    I truly appreciate the help I am about to receive from NDR. I have already recommended this program to a family member. I spoke with Devon, he was very helpful in explaining everything to me. Thanks for giving me a second chance...

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    Customer ServiceStaff

    Reviewed Aug. 30, 2019

    I was truly blessed to speak with Joseph ** today. He went above and beyond assisting with finding a plan that works for me. He was knowledgeable, thorough and extremely helpful. He calmed me down and relieved my financial burden. He deserves to be recognized for his outstanding job performance and is a huge asset to your company. Vanessa did an outstanding job during my Welcome call and deserves to be recognized for for her outstanding job performance. I will be forever grateful for their help.

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    Customer ServiceStaff

    Reviewed Aug. 30, 2019

    The gentleman who assisted me were very polite and extended courtesy. They were very knowledgeable about what they were talking to me about and they were more than willing to answer my questions efficiently and effectively, our conversations was most enjoyable.

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    Customer ServiceStaffProcess

    Reviewed Aug. 30, 2019

    Very thankful for such an easy experience and what a sense of relief. I am totally recommending this process for anyone overwhelmed with debt. The best customer service. Extremely professional and very quick and easy! Not only do you get a financial relief but a budget set up for you!

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    Customer ServiceStaff

    Reviewed Aug. 30, 2019

    I am very pleased with the help and response to my request for getting debt relief. Everyone was so helpful in answering my questions and nobody judged me for having money issues. They seemed genuinely concerned and helped me in solving my debt issues and guided me to the right path of clearing my debts. Thank you all so much for helping me through this.

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    Customer ServiceStaff

    Reviewed Aug. 30, 2019

    The customer service was stellar. Both Cierra and Robbie were extremely professional and friendly. The total of both calls took approximately 60 minutes and were very detailed. The assessment included food to eat which is extremely important when taking care of your debt. Thank you for your help in starting my to financial independence.

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    Customer ServiceStaffProcess

    Reviewed Aug. 30, 2019

    My experience with Mr. Steven ** was very comforting if it was not for his professional approach I think I would have not given the program and opportunity to assist me. I was a little frantic at first and when he walked me through every step and let me ask questions then assured if I understood that put me very much at ease. After the bumps and curves that I have endured in my last 2 years in life trusting someone does not come easy to me. I am confident that NDRelief will help with my debt and will get me on my two feet again.

    I was surprised but thankful at the same that there was even such a program to assist. I am glad to join up with a team of dedicated individuals that although all my transactions have been through e-mail or via telephone their passion for the work they do and compassion to help customers like me has gone a long ways. I am thankful to everyone from the representative that helped me set-up my global account to the operators who would transfer me to the right folks I needed to talk to. God Bless and thank you for the future efforts that will be made to financial freedom or being debt free.

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    StaffProcessTransparency

    Reviewed Aug. 30, 2019

    Great! Each member of National Debt Relief team helped me and explained me the process in thorough way. Thank you and I believe they will help me to get rid of my debts quicker than I would do it on my own.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 30, 2019

    National Debt Relief helps us with our debt problems. Josh ** explained everything several times. We were welcomed by Susan and they were wonderful. We're happy with the way we were treated by them, the process very easy. Things were done over the phone and with our computer. We would recommend this company for anyone who needs help with their debt problems.

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    Customer ServiceStaff

    Reviewed Aug. 30, 2019

    Very professional people. They reach me very fast and they are able to answer all my questions in both languages, English and Spanish. They review every paragraph. I am very happy to have contact them. I will recommend them.

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    Staff

    Reviewed Aug. 30, 2019

    NDR was exactly what I needed when I needed it. Their staff was really helpful too. After my Divorce I found myself buried under a mountain of debt. I didn’t know what to do. When I found NDR it was a real game-changer.

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    StaffProcess

    Reviewed Aug. 30, 2019

    The man who helped me was very helpful. I want to get debt-free and this process has been just so easy. I cannot wait to get my financial freedom and raise my score so I can move on to purchase my first house. Thank you so much.

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    StaffProcessTransparency

    Reviewed Aug. 30, 2019

    Everyone has been very helpful and thorough in the details of the complete program. I had reservations and they understood and were able to make me feel comfortable with this big step to change my life around. I am still at the beginning stage and hope the remainder of my experience is as upfront and transparent as the signup process.

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    Customer ServiceStaff

    Reviewed Aug. 30, 2019

    I was working with Gilbert and he was great to work with. Gathering information and being patient with me. When doing my welcome call, I couldn't understand half of what she was saying because she was talking so fast and scripted.

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    Transparency

    Reviewed Aug. 30, 2019

    My service experience was great. I understand everything that explain to me and would recommend this service to my friends. As soon as I get the results of this program. I have no question at this that to be cleared up.

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    StaffProcess

    Reviewed Aug. 30, 2019

    My advisor was very knowledgeable and friendly. He answered all my questions and helped me through the whole process. I wish I had done this sooner, but I'm just happy it's getting done now. I can't wait to track my progress on my online account where you can see everything that's happening with your debt.

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    Staff

    Reviewed Aug. 30, 2019

    Thanks for the plan to help my family get out of Debt. My has cancer and the debt kept pileup. I didn't know what to do. Thanks to National Debt Relief I have a plan. To be debt free. Thanks for all they do.

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    Transparency

    Reviewed Aug. 30, 2019

    Good attitude about my account and my situation. Kept in contact with me on all my accounts and options on what needed to be done. Walked me thru step by step and all the documents and explained everything. Thank you!

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    StaffProcess

    Reviewed Aug. 30, 2019

    This program is very helpful! I feel at ease already knowing that it was this simple to take care of our debt! And so far everyone we have spoke to has been very generous and helpful! I will highly recommend this program to everyone who is looking for debt relief!

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    StaffTransparency

    Reviewed Aug. 30, 2019

    They were very cordial, polite, discrete and professional. They covered all the aspects of what I would experience. They took the time to explain everything very clearly and make sure I had a good understanding and what was about to happen. I would recommend this process to anyone who is in trouble financially it needs help.

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    StaffProcessTransparency

    Reviewed Aug. 30, 2019

    Very professional and explained every detail of the program very well. Eases the stress of knowing my debts will be getting taken care of and putting more money into my wallet come payday, as well as being confident that my bills are being paid.

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    StaffTransparency

    Reviewed Aug. 30, 2019

    Thank you so much for find the best solution, Luis. I really appreciate everything that you helped me with. I highly recommend your services. He was very kind, fast and accurate when he was explaining me the process, was very clear. Thank you, Luis.

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    Customer ServiceStaffProcess

    Reviewed Aug. 30, 2019

    Customer Service - Nikki and Al. Thank you so much for having such qualified representatives working for this program. They were extremely knowledgeable about the program. They answered all of my questions without hesitation. Thank you very much for this opportunity to get my life back on track!

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    Staff

    Reviewed Aug. 30, 2019

    I had been crying all day about my overwhelming financial situation. I’m a single mom, and after dating someone, he put me into a financial situation that I felt like I was drowning in. Working with the agent to come up with a debt solution had me crying tears of joy for the hope of getting out of debt.

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    Staff

    Reviewed Aug. 30, 2019

    Great people to work with. They have really helped me in getting my situation taken care of and been so helpful along the way!! Again thank you all so much for all your help! You have truly been a lifesaver.

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    StaffTransparency

    Reviewed Aug. 30, 2019

    I called to ask for information to decide if I wanted to apply for this program. I talked with Joe **, he explained it to me in a language I understood. He answered my questions. I signed up for the program.

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    Verified purchase

    Reviewed Aug. 30, 2019

    You guys are amazing! Thank you for helping out with my debt. I’m glad to be part of your organization. I’m thankful also to my friend who recommended to you. I’m anxious to be out of debt. Again thank you and God bless you!

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    Reviewed Aug. 30, 2019

    Describe my experience was wow they talked too fast. Trying to collect everything in my head. Things will be better soon. It was good and I hope this helps me in the long run, I am on SSI and on a budget is why I ask debt relief. Thank you. Dorothy

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    Customer ServiceStaff

    Reviewed Aug. 30, 2019

    She was very detailed and made sure I understood everything she said. When the call finished I knew exactly what I needed to do and how to do it. I have the number I need to call and enter in my phone so I know it is you and not a bill collector.

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    Verified purchase

    Reviewed Aug. 30, 2019

    Sign documents and they can't seem to get my signature on documents. They send me one day after day and my signature never seems to be on documents. So frustrated with signing documents over and over daily. Was told they'd send copies out for me to sign but not received any documents yet. Will wait for documents to be sent by mail. Thank you. Ruby

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    National Debt Relief
    Response from National Debt Relief
    Hello Ruby,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    Staff

    Reviewed Aug. 30, 2019

    Talking to both Stephen and Gloria was the most enjoyable experience I've ever had without question! They both were extremely articulate, humorous, smart and darn cordial! A lost art in today's world! I completely what they both explaining to me!

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    Customer Service

    Reviewed Aug. 30, 2019

    NDR's enrollment process was long. I went through a phone thing and then they sent me a welcome package. Thereafter, they sent me another big package of papers that I had to fill out. As I'm not computer smart, my daughter got on the computer and had to do stuff for me. Still, it was well worth everything. Thus far, I've had no issues with NDR and they've worked very well with me. I have a 33-year old disabled daughter that lives with me and she’s having to have a lot of dental work done and I’ve called them and asked them to lower the amount a little bit. I have been taking money out of my checking account each month because of having to pay for all the dental work for her and NDR has been very gracious. I couldn’t have asked for anybody else better to work with.

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    Staff

    Reviewed Aug. 29, 2019

    I can't say enough about the professionalism that National Debt Relief has shown to me. I feel absolutely relieved that my financial woes will be sorted. I would like to say BIG THANK YOU TO Nathalee ** for being proactive and moving this matter forward for me. Also Susan on the Welcome call. Many Thanks Again!!!

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    Customer ServiceStaffProcess

    Reviewed Aug. 29, 2019

    I want to thank Sharde ** for taking time and informing me about this great debt relief program. She was very knowledgeable answering all questions. I felt comfortable talking about financial goals. Tameka ** was helpful when calling the Welcome Call by directing and explaining what documents will be sent to my email.

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    Staff

    Reviewed Aug. 29, 2019

    Mario ** is professional, caring and heaven sent! I thank God for using him as a vessel to change my life for my daughters! May God continue to Bless and Keep Mario **! Edwin ** was also professional and kind! I pray God continues to Bless and Keep him as well! Good Bless their souls!??

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    StaffTransparency

    Reviewed Aug. 29, 2019

    Aaron **. I am very pleased with the way he explained everything and answered my questions. He was very understanding and helpful. I am thankful for all the help and look forward to maintaining contact. I do not know what else to say..

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    Customer ServiceTransparency

    Reviewed Aug. 29, 2019

    Very helpful, explained everything and got a follow up call along with all documents to help me understand everything completely. I really hope that this works out for me and future and taking care of my debt. From what it looks like reviews have been great!

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    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    I talked to a representative about my debt problem. He was very informative and explained the whole program to me. He was very polite and I enjoyed talking with him about my problem. Very professional! I was very pleased after I talked with him.

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    StaffTransparency

    Reviewed Aug. 29, 2019

    I am very hopeful that everything goes the way they explain this to me. Looking forward to getting out of debt. Valentine was very helpful and explain this all to me. Voila was very polite!!! Hope this is a good thing and not a scam to take my money. Thanks for your help and looking forward to working with you.

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    Staff

    Reviewed Aug. 29, 2019

    The two young ladies my wife and I spoke with were very knowledgeable and patient with all my questions. I am a little Leary of stopping payment on my unsecured debts but they have given my confidence your company is going to take care of me. I look forward to doing business with your company.

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    StaffProcess

    Reviewed Aug. 29, 2019

    Rechonda and Bianca were very nice and professional! They answered all my questions and helped me get set up in the right program for me! They genuinely seemed to care about what would be in my best interest and best for my situation.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 29, 2019

    Excellent to talk to as every aspect is explained. I highly recommend using them to get out of debt!!!! Rohee provided excellent customer service while making sure we were helping ourselves improve our credit in the future. He understands how getting behind happens and how they can help!

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    The agent was helpful and supplied me with all information needed. He answered all my questions and gave me all contact information I will need. I am glad I finally took the first step toward resolving my debt. I will look forward to working with National Debt Relief to solve my debt issues.

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    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    Bryan ** was a phenomenal agent setting up my account. He explained the program in detail. All my questions were answered and I felt confident that this is the right program for my financial hardship. The welcome agent was also very knowledgeable and explained all the information thoroughly, I’m looking forward to get financial relief.

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    Staff

    Reviewed Aug. 29, 2019

    I so far have had a great experience! Everyone was patient with me while I gathered info and waited for my husband to come home. I had a lot of questions I wanted to answered before I was willing to even try this program and Orion answered them all for me and I then felt comfortable and confident.

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    Staff

    Reviewed Aug. 29, 2019

    Very professional and knowledgeable. They helped me a great deal. I was feeling overwhelmed. I’m going through a divorce and it’s been weighing heavily on me. Being that my life is turned upside down; I have been very stressed. This helped me a great deal. I feel like I took some control of my life and finances.

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    StaffProcess

    Reviewed Aug. 29, 2019

    I’m just beginning my journey but everyone I have come in contact with have been amazing!! Andre ** and Nancy with the welcome team were phenomenal!! When I called to start the process I was very nervous and unsure, but Andre helped ease my mind and answered all of my questions! I spoke with Nance on the welcome team to confirm my information and she was very kind!! They both went above and beyond!

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    StaffProcess

    Reviewed Aug. 29, 2019

    Agents were very nice and seemed to care about my situation. They were patient and did not make me feel rushed with my re-collection of financial information. The process seems simple. Lots of attention to detail and I liked that.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    I spoke with two different people at this company. The first was the one that helped fill out the application and explained everything to me and the second was for the welcome call. They were both friendly and very helpful as well as very knowledgable. On the welcome call, they wanted to be sure you understood everything that was explained in the first call and to answer any questions that you thought of after the first call. I really appreciate that and they do seem to care that you understand everything. I feel they go above and beyond in customer care.

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    Customer Service

    Reviewed Aug. 29, 2019

    NDR gave me such a sense of relief from the moment I received their call to finalizing my welcoming into the NDR Family. Top-Notch, Superior Service. Hands down the best! Will recommend them to others suffering from the agony of debt. I literally can breathe again. Thank you from the bottom of my heart!!

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    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    I am extremely pleased with how genuine and efficient the help was to get my questions answered and options broken down to easily understand. I feel like I made the right choice going to National Debt Relief to resolve my financial hardships. The visuals shared were impressive which catered to my specific situation and showed me exactly what I was facing and how I was being truly assisted with this program. I called one night, and got a follow up within minutes and set up a plan the very next day. Two thumbs up as far as Customer Service goes!

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    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    Thank you to Adam and the National Debt Relief program that we might now relieve some stress. Everyone we came in contact with was very nice and explained things clearly. We have been very stressed on bills piling up and now that I have went back to school and our income decreasing it is a struggle. Again thank you so much. Thank You and have a Blessed Day.

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    Staff

    Reviewed Aug. 29, 2019

    Thanks to Dwayne ** for being patient and helpful. We last spoke in June and I wasn’t ready to enroll. He reached back out to check on me last week and I decided to take the leap. Thanks for your help.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 29, 2019

    Very happy we decided to call them. The person who walked us through it, Jay, was very helpful, patient, & pleasant to talk to. He explained everything very well, in simple terms & put us right at ease. The entire process didn't take long at all. Wish we'd have done this much sooner. Thank you, Jay, & everyone who helped.

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    Reviewed Aug. 29, 2019

    The process of getting enrolled was easy, quick, and the assistance from all the technicians was phenomenal! All my questions were answered quickly and efficiently which made making this decision so much easier. I would recommend to anybody that asked.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 29, 2019

    Brandon and Xavier provided outstanding customer service!!! Step by step explanation of company and services, asking if I had any questions along the process and very professional. Both had calm and caring tone of voice which put me at ease. Thank you.

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    StaffTransparency

    Reviewed Aug. 29, 2019

    They explained everything very wonderfully. I am excited to have my debt being taken care of and I am also ready for my life to completely debt free... Don't have any complaints against this company. They are extremely amazing... Great Job.

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    StaffProcess

    Reviewed Aug. 29, 2019

    Johnathan ** was amazing. He not only informed me of every detail but he also made sure I understood everything and that I was 100% comfortable with it. He made the whole process easy and comfortable. He also made sure I knew that if I had any questions he would be there to help, even after the application process.

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    Staff

    Reviewed Aug. 29, 2019

    My experience with NDR to this point has been great. The associates I have talked to have been very respectful and informative on my road to financial freedom. The savings that I will incur during this journey is very helpful and a blessing at the same time.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    Speaking to Andrew, he was knowledgeable and never made you feel rushed on a phone call. He ensures you understand everything before continuing on the phone call. Also ensures All emails are received while on the call. Also the welcome call was very successful as they want to ensure that all questions are answered.

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    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    Mr. Paul ** is the first person I spoke and even do I am just starting with this program, he was so professional, explain everything to me, I am very confident that NDR and Mr. ** will help me to get thru all my financial problems. Thank you so much!!!

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    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    Both women I talked to were very helpful and explained the program to me in an easy to understand way. I am excited to take control of my debt by using your services and getting the help that I need. Thank you for your help!

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    Customer ServiceStaffProcess

    Reviewed Aug. 29, 2019

    The account set up was fairly easy. All instructions were outlined in the emails sent. When there were questions, the employees seemed to be knowledgeable and got an answer for you if they were not sure. The rest of the process seemed to go well. I haven’t had any issues since beginning the program.

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    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    Both Yves and Susan were knowledgeable and able to clearly explain the program and answer all my questions. They were polite and friendly and patient. They walked me through the process and went step by step.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    Very helpful and friendly staff. Very informative. I didnt know what to expect. They reached out by email and answered my questions. Very patient and kind staff. I was scared to do something of this nature and continue living pay check to pay check but they explained the process very well.

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    Staff

    Reviewed Aug. 29, 2019

    I was not aware that they would get a settlement fee each time they settle a debt. These fees are highly unreasonable, because they take deduct them before they make a payment to your creditor. This company seems to just be about raking in lots of money from fees. They do not care about your well being.

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    National Debt Relief
    Response from National Debt Relief
    Hello Lillie,

    Thank you for sharing your concerns with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 29, 2019

    The two persons I talk to, were very friendly and they explain to me, answer my questions In a good manner. The process was faster, they speak my language so I could understand better. I just can’t wait here to see the results.

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    Staff

    Reviewed Aug. 29, 2019

    Took long than promised to get set up, but Danny was professional and polite - not pushy. So far, so good. Hope to get this process going and over so I can be get back on my feet financially and manage my money smarter in the future.

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    Staff

    Reviewed Aug. 29, 2019

    Setting up my account with NDR was smooth and positive. I am still in the early stages but still look forward to working with this company and resolving any outstanding debt. The agents are prompt and address any questions/concerns that arise timely.

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    StaffProcess

    Reviewed Aug. 29, 2019

    You guys rock! Very friendly people, I was pleasantly surprised. The process was easy, and I'm going to be paying less per month than I used to, which is a huge burden lifted from my life. I appreciate the opportunity to work with you guys!

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    Staff

    Reviewed Aug. 29, 2019

    I really appreciate you all everyone. Was so helpful, made me feel very comfortable. Thanks so very much. I will always be grateful to you all. I want to get my credit in check and you all assisted me. Thanks again.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    Rep. was very fast in responding to my first inquire and everyone was very helpful and patient with us. We are looking forward to working with all of you. Hoping that this will help us to reach our goal of getting out of debt.

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    StaffTransparency

    Reviewed Aug. 29, 2019

    Service was efficient and very helpful. Team was very knowledgeable. I wasn’t sure what I was getting into but everything was explained thoroughly and well. I’m glad they decided to work with me to help me get started resolving my debt.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 29, 2019

    Mark ** and the woman who did the Welcome Call answered all of my questions and explained everything to me! Everything was sent to my email account and it was very easy to sign the docs. The online account is incredibly easy to use and keeps me updated on the progress of the debt settlements.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 29, 2019

    The process of getting enrolled in the program took less than a day and Jomer ** explained everything in easy to understand terms. I felt immediate relief. The follow-up Welcome Call further reiterated what Jomer had discussed and Olivia did indeed make me feel very welcomed and answered all my questions thoroughly. This program has made me feel hopeful for the first time in many many months. Thank you.

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    StaffProcessTransparency

    Reviewed Aug. 29, 2019

    My daughter had a friend that had a good experience with National Debt Relief. And I liked the way they handled the conversations so I picked them. I like the fact that they explained everything as far as what was gonna be paid to creditors, and I was able to talk to them about the situation openly. The enrollment process was very good and very efficient. The man was very professional, and he made me feel comfortable as well as my husband. And I like the way he handled himself as far as answering questions. We’re halfway through the program and it has allowed me to get back on my feet financially. I have cancer, so I’ve had a really rough time with medical bills.

    I've had two negotiators. I really like the initial person. He puts you at ease, and you’re able to tell him honestly the situation and how you’re feeling about it. When National Debt Relief transferred me to someone else, I felt the same way about him. The compassion, efficiency, and extremely high level of professionalism of both negotiators stood out for me. I was very comfortable throughout the process. I’ve only had one question, and they resolved it right away and answered me. They went over everything and asked which plan would work for me the best and how I could achieve optimal success rate. I went from feeling a little bit of fear and nervousness because of my health and knowing I have hospital bills and everything to pay, to feeling comfortable that I knew everything was gonna work out.

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    StaffTransparency

    Reviewed Aug. 28, 2019

    My experience with the whole sign up process was as painless as possible considering the situation. Marcus was extremely helpful and pleasant to talk with and explained everything clearly to me. Although this isn’t a situation I ever wanted to be in, after speaking with you I feel like I’m with the best company to help me.

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    Staff

    Reviewed Aug. 28, 2019

    Oscar and Kylah were wonderful. Ease of understanding, though needed to hear twice! But both lovely representatives made sure to speak slow enough for me to understand them! They both were very patient and pleasant to talk to! Hopefully, I will be able to pay off all my debt very soon.

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    Staff

    Reviewed Aug. 28, 2019

    The two ladies that worked with me on the application were professional, thorough, gave detailed information and gave me plenty of time for questions. They were very patient and helpful in going over the paperwork. I am glad that I followed through in contacting National Debt Relief. Thank you so much!

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    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    Couldn't have asked for a better experience over the phone. Both representatives deserve a raise after the service I received today. I am praying everything goes as smoothly as possible. A very happy customer so far. Definitely professional and curious. Wish I would have used them earlier.

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    Staff

    Reviewed Aug. 28, 2019

    Friendly and helpful, great experience. I can't wait until my mom is debt-free. She is always worried about how much money she has left after paying her bills and it never that much. Hopefully, after this is done she can relax, thanks again for your help.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    I spoke with Jonathan earlier today and his input made me feel comfortable right from the start. He was incredible from the initial call to when we said our final goodbye! I'll finally get some sleep tonight!! Thank you, Jonathan.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    So these guys get people in that can speak to you and communicate like another person from the same country. I'm not downing other places but the people that i talked to, I could understand clearly and they were there and open to answer any questions that I had, both people were very knowledgeable on what needed to be done. Thank you!

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    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    Highly recommend to anyone struggling to keep up with payments and open accounts. The program they have here is concise, quick and will help you save a ton of money. The consultants are kind, polite and very helpful. I personally worked with Lauren ** and enjoy how in depth she can answer my questions.

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    Transparency

    Reviewed Aug. 28, 2019

    Very quick process. Helped me with step by step on the whole application and explained everything very thoroughly and clear throughout the whole process. Definitely made me feel comfortable with my decision on my first step on becoming debt free.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    Both representatives were very knowledgeable on the subject, all my questions were answered thoroughly. The rep patiently took the time to walk me through the process of login in to my account. I am a new customer and already felt like I made the right decision.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    My experience getting enrolled in National Debt Relief has been effortless. My Debt specialist and Welcome call specialist have been outstanding to say the least. They both were very knowledgeable as well as delightful to deal with. In reviewing my debts one was found to have a clause in it that had we made it apart of this program it could have caused hardship later on down the road. This would have not been caught with the original information I supplied on this account. It was my Debt specialist and her team that requested I resubmit the entire document and it was during the review of the entire document that the clause was caught. Outstanding work on their part and I look forward to being debt free in the very near future!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2019

    Excellent service and setup for a new customer. As a new customer everything was explained and all my questions were answered quickly and accurately. I asked for assistance in setting up an account and a very quick answer was given with online service. The agent was very helpful and patient with my wife and I trying to reduce are debt. The agent went above and beyond my expectations and delivered extra requests without hesitation. She continued to communicate with us until we understood the process and what impacts would result in setting up the account. Finally she very helpful in deciding which accounts to include in this account. Exceptional service and friendly communications!

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    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    My experience has been outstanding. Isaiah has been very helpful, compassionate and informative. The welcome call went smooth and very polite and understanding. I would refer this company to friends and family. I appreciate their help with getting out of debt.

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    StaffProcess

    Reviewed Aug. 28, 2019

    Every person I spoke with was very helpful, and supportive. They made sure I understood my situation, and how they could help me, and what the program was all about. I felt very comfortable moving forward, and was convinced I would have the support I need to be to able to succeed.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2019

    After worrying for months on how to get out of this hole I have Found myself in, it all went away with 1 call. Getting set up, representatives explanations on what will happen step by step, and finding how much money I would Save was so easy and I was Very comfortable talking to them. Thank you, NDR!

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    Verified purchase

    Reviewed Aug. 28, 2019

    I had a great experience with the setup of my agreement. The ease of use signing documents helped save time as well. George and Paul displayed such compassion and knowledge of how best to help me. So thankful and looking forward to being debt-free! Thank you National Debt Relief!

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    Staff

    Reviewed Aug. 28, 2019

    Having spoken with numerous individuals associated with NDR, I wish to acknowledge the professionalism of the staff, be it Nancy, Madison, the supervisor Blair, and those for whom my memory lapses, I truly appreciate your efforts to assist me in my effort to overcome a financial situation that I find embarrassing, one which I could have avoided by using common sense, rather reaching out to help others indiscriminately, and finding myself scammed by them! Thank you to the staff who have evinced an understanding and appreciation for individuals who encounter this experience, the need to seek assistance with unsavory financial dilemmas!

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    Reviewed Aug. 28, 2019

    Thank you Warren ** and Mechele for not judging, I was really stressed about my Bank Acct being overdrawn every payday, now I pay amount I can handle. Thank you Debt Relief if I know anybody in my same boat I will recommend your company.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 28, 2019

    Dwane ** was the person who I spoke with first. He was WONDERFUL. He explained everything and I felt he genuinely cared about the work he was doing. He was incredibly knowledgeable about the programs available and in finding the right program for my situation. He was also able to answer all of my questions with ease.

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    Transparency

    Reviewed Aug. 28, 2019

    Everything has been explained to me fully and clearly. The experience with National Debt Relief has been painless and comforting. I would recommend your services to a friend if they were in need of hour services. I like that Dennis will be resolved in a timely manner with considerably less money than if I were to try to resolve my debts on my own. This is a great relief to me. Thank you.

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    Staff

    Reviewed Aug. 28, 2019

    I found your program via internet and read reviews before starting and so far I'm happy with it. I'm just beginning and those who've I've spoken to have been helpful and polite. Thank you for the help! I appreciate everything!

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    StaffTransparency

    Reviewed Aug. 28, 2019

    Was very positive. I got a little snappy but the rep stayed positive and talked me down. It was a little redundant at times... but the rep explained to me the reason and I have to agree. Thank you for everything and I cannot wait to get on track. Ellen

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    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2019

    Great customer service. Perfect explanation. Immediate action by representatives I was speaking to. I want to say special thank you to Teodoro for patiently waiting me to be ready for this step and follow up on me every week.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 28, 2019

    I spoke to Daniel ** who was very helpful throughout the whole process. He was able to answer all my questions and was very patient with me as he walked me through everything that would happen and that I would need to do. He made me feel more at ease since this was all new to me. The person who did my welcome call also helped in explaining everything and clarifying any questions I had while going through the welcome documents.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2019

    The customer service was great. They made sure I understood everything about the program. They also did everything in a timely manner. I would recommend this company to anyone as of right now. Great job. I don't plan on being on the program long. I like that there is no penalty for paying extra. I think I'm am going to like the program. Thanks for helping me.

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    StaffProcess

    Reviewed Aug. 28, 2019

    It was a lot easier than I thought it would be to get through this process. I think it's wonderful that there are options like this for people struggling to pay back credit card debt. The staff was so very friendly and helpful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    Everyone was so nice and took time to answer my questions no matter how many time I asked the same questions. Both were very patient and knowledgeable. The welcome call was great because it caught one error. She corrected, I resigned and everything was ok.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 28, 2019

    I worked with Cierra ** and she was wonderful. She put me at ease and explained the program in detail before I signed anything. I feel like a huge weight has been lifted and I can't thank you enough! I will definitely make a recommendation to a friend or family member if they are ever in need of this kind of help. Even the welcoming call was professional and explained in detail. No one ever made you feel like you were a failure which is huge in my opinion. Thank you again!

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    National Debt Relief
    Response from National Debt Relief

    Thank you for sharing your enrollment experience and recognizing out agents and their hard work. We always strive to create a welcoming environment where you can feel safe about asking for help. We're happy to hear that our agents provided that. Please reach out if you ever need anything and we'll be happy to help.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2019

    Michelle has been awesome. Very patient. She walked me through the entire process and made several changes on my agreement for me. She is really great. Made me feel very comfortable. Andrew was great also. Answered all my questions and got me through the welcome call efficiently.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    Both ladies I dealt with regarding my situation were kind and compassionate. They did not make me feel like a horrible person / loser. This was a great experience and they were both so very helpful. Thank you for putting me at ease with my situation.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    The service we've received so far has been a great help. Our financial burdens were overwhelming, and we didn't know how we were going to get through the next few years. We now have hope to see past the cloud of debt that was hanging over us. Thank you.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2019

    When I call NDR I truly felt before calling you would not be able to help us. After speaking with Karlton ** I felt some burden lifting off my shoulders. I am trying to reduce any stress in life because of my husbands health issues right now. I feel like I can breathe a sigh of relief which I haven't felt for a long time. I am so looking forward to this program helping us out and making a difference in our lives. I want to thank everyone I have talked with at NDR, especially Karlton.

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    National Debt Relief
    Response from National Debt Relief

    You're welcome, Linda. We're here to help in any way we can. Thank you for taking the time to recognize our agent; we'll let him know you mentioned him specifically.

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    StaffProcess

    Reviewed Aug. 28, 2019

    I am very pleased with my experience with NDR. The process was fast and easy to understand. My customer seems representative was easy to talk to and they were very polite. They took time to understand my situation. I highly recommended using NDR.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    Friend recommended National Debt Relief. After a lot of research, we decided it was time to get financial peace & we would give National Debt Relief a try. Everyone we spoke to seemed very knowledgeable and professional from beginning to end of the call.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    I am impressed with the excellent service provided me by both Antony ** and Kyla **. They went above and beyond helping me out. I feel I am no longer in the dark and on my own. Look forwarding to work with NDR and straighten my financial life.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 28, 2019

    I hope that we’ve made the right decision but the people that has helped us thru the process makes it easier for us to follow thru with this process. Sooo again thanks for the guidance and the continuing support and guidance that we will need to make it thru this scary process!!!

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2019

    My initial representative was beyond amazing. He always called on time and had such a positive attitude. He definitely made the process much easier and helped me feel secure in the decision. The 2nd representative was informative and straight to the point. Which was also much appreciative. Thanks to you both for being amazing.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 28, 2019

    Very smooth process. Good customer service and explained everything in detail. Answered all my questions without any hesitation. Provided all the necessary information necessary. Very friendly and courteous. Would definitely refer others to this company for the services offered. Would like the process to be less time to be completed and start right away. Waiting the 30 days is a long time to negotiate with the creditors.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed Aug. 28, 2019

    Quick, detailed, good follow up and explanation of program, different facts about the program are explained well and followed with very easy to sign documents. Customer service presents good information about a way to get help when needed. Program emphasizes the ability to maintain some sense of contrail in getting debt relief.

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    Verified purchase

    Reviewed Aug. 28, 2019

    National Debt Relief did negotiations for my debts. I had five accounts that I put under the program. Right now, I'm on my last two. But I am really getting a little bit frustrated because I have enough money on my account to close one instead of making payments, and I have requested to do that. And then, there's one more account that is not being settled yet, and I asked them to do a one-time payment, because I'm not gonna be able to make payments to National Debt coming this pay period. So, I asked them to fast forward my payment. I want to pay off everything right now. But I don't see why it has not been done.

    One of those accounts got into a court order, and it went to a collector, which it shouldn't have gone to. But we resolved it with a one-time payment, and that's exactly what I wanna do with my last account. National Debt Relief said they were negotiating, but I have told them three weeks ago about this, and they're still negotiating three weeks after. I wanna get it out off my mind.

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    Verified purchase

    Reviewed Aug. 27, 2019

    It was well described for a first time experience. We were at a point that we did not know what to do but thanks to these two we were able to get everything taken care of. We were very happy with the experience.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 27, 2019

    My experience was a very smooth transition and I feel good about getting started to turn a new leaf in my life. They made me feel very relieved and comfortable. They were both very knowledgeable and professional. I would highly recommend this program to my friends and family.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 27, 2019

    It took a long time to make up my mind so this program. After talking to your consultants, they were very informative. I feel that I'm making the right decision, I was informed on how it works. Your consultants were the best. I hope in 6 months things will be easier.

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    Verified purchase
    Staff

    Reviewed Aug. 27, 2019

    The whole experience was great. However, the agents really need to talk slower. This made is difficult for my elderly parents to understand. Genevieve was very helpful and understanding. Viola was also very helpful and understanding. We have appreciated the care for my elderly parents at this point. Thank you so much!

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    Verified purchase
    StaffProcess

    Reviewed Aug. 27, 2019

    I would recommend this company to anyone who needs it. Justin and Karen were wonderful, friendly, knowledgeable and answered any and all questions asked. Their help in getting me through this process with ease was outstanding. Their patience in answering each and every question was very much noticed.

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    Verified purchase
    Customer Service

    Reviewed Aug. 27, 2019

    The two folks I worked with today were astounding. I don't know if I have ever received such kind customer service before today, over the phone or in person. I can't recommend working with you guys more. I very much look forward to working with you over the next few years.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 27, 2019

    They were every patience, and helpful with the enrollment process. They were detail on how National Debt Relief will help me in the long run with my credit. I thank them for helping keep my job. In the next three years, I will debt-free.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Aug. 27, 2019

    Great customer service and ease of joining the program. I was a bit hesitant on going through with it, but after speaking to the rep, my concerns were quickly put at ease and the process was smooth and very timely. Look forward to working on this case with the reps and coming to a smooth completion.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Aug. 27, 2019

    Yves and Evelyn were great, explained everything well. Great customer service. Thank You! Went over everything and in a way we could understand. Was timely but covered all my questions and concerns. If I was to do this again would recommend these two customer Representative.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    Taj had a very good customer service. Thank you for being patient, Fast service. And now NDR helps me to have better feeling and better management for my saving. I'm very excited and looking to become a debt-free.

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    Verified purchase
    Online & AppStaffTransparency

    Reviewed Aug. 27, 2019

    The application process was easy! Everyone that I encountered was professional and courteous. I appreciated the transparency and that they take the time to ensure terms of the program are fully understood. It is not always easy acknowledging when you need help, but once I was accepting National Debt Relief was there for me.

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    Verified purchase
    Process

    Reviewed Aug. 27, 2019

    I don't know what to say, it was so easy to get an account set up and approved for the help I needed with my debt. Mike made it easy for me to understand the process of how the NCR works to help me get out of my debt and start living my life without the stress and worries of the debt I accumulated over the years.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 27, 2019

    This process was so very quick and easy. Kay was extremely professional and helpful. I feel so relieved now that I have done this and have someone in my corner to fight the credit card companies for me. There is now a light at the end of the tunnel. Thank you National Debt Relief.

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    Verified purchase

    Reviewed Aug. 27, 2019

    After a couple weeks of exploring my options, I finally decided to give National Debt Relief a call. When I dialed the number I had a splitting headache and a knot in my stomach. After completing the interview with Matthew I felt that could finally breathe again. I am really working hard to ensure that I am debt free in a lot less time than the projected date. Thanks for your help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    Very helpful and informational. Answered all of my questions and concerns and gave me different options and the pros and cons of each. Made sure that I was aware what was required and able to give me a quick answer on if I was approved. Very easy to work with.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 27, 2019

    I was so nervous signing up for this program. I was even more nervous by the amount of debt that I had racked up. Everyone was super helpful during the whole process. I can't thank them enough for their kind words, their patience, and help!

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    Verified purchase

    Reviewed Aug. 27, 2019

    Excellent from start to finish, very informative, very polite. Would recommend, thank you. Hoping the rest of the experience goes as well as signing up does. All the ladies I’ve talked to today what a wonderful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    Ruben was very informative and made me feel very comfortable talking to him about consolidating our loans. I had many questions. He was very thorough in detail. He made it very easy to set up. I felt like a load had been lifted off me after I got off the phone with him. And When I did the welcome call Evelyn was also very thorough with me and made me feel like part of the family. I can't wait to get this started. I was very nervous before and my friend who recommended y'all to me really spoke highly of your company and I am so glad I listened to her. Thank you Ruben for all your help.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 27, 2019

    Customer service was excellent. They were very helpful in getting us educated and learning about the program. I am definitely happy that we will be helped get out financial freedom. A big shout out to all of the team, thank you!

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    Verified purchase
    Customer Service

    Reviewed Aug. 27, 2019

    The customer service with my enrollment and welcome process was very professional and concise. I am looking forward to eliminating my debt and strengthening my credit again. Thank you National Debt Relief for the work you are doing to help consumers like me.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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