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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 101 Reviews 19635 - 19835
    Verified purchase
    Staff

    Reviewed Oct. 3, 2019

    Excellent experience. Roger was helpful in every way. He answered questions and listened to my history and feelings in the interview. MacKenna was very helpful in explaining and verified the facts of my agreement. Very thankful for your company. I thought at my age this program might be available to me.

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    Transparency

    Reviewed Oct. 3, 2019

    Any questions were answered without hesitation and everything was explained. At no time did we feel judged or pressured to sign or agree to anything we were presented. This was the best choice we made to help our situation. We are on our way to not being in debt over our heads.

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    Staff

    Reviewed Oct. 3, 2019

    Theodore and Alisa were very helpful in assisting me with my relief and my package. My experience so far has been kind, considerate and a relief. I'm hoping that this brings on the relief I am looking for in my future.

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 3, 2019

    The counselor was very helpful and explain everything with patience. I was provided with contact numbers and my welcome call was immediately answered. I am looking forward to working with them and graduating this program. I feel like a burden has been lifted from my shoulders.

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    Customer ServiceProcessTransparency

    Reviewed Oct. 3, 2019

    I was satisfied with the quality of exchange I had with Aaron ** when I called first time. He walked through the process. He followed up the next on the missing documents. Kester called in the middle of the process and gave additional explanations. My welcome call was with Anna and was great as well.

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    Customer ServiceStaffProcess

    Reviewed Oct. 3, 2019

    Polite, easy to understand, answered questions, patient. Easy process great customer service. Made me feel at ease about whole process. Made me feel confident I could pay off debt in reasonable amount of time. I would definitely recommend to a friend or family member.

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    Customer ServiceProcessTransparency

    Reviewed Oct. 3, 2019

    Took lots of time to answer any and all questions that I had. Was patient through the process, walked step by step through different parts of program. Easy and stress free sign up process. Cared about timeliness of contacting for accuracy.

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    StaffProcess

    Reviewed Oct. 3, 2019

    Patrick was extremely helpful through the entire enrollment process. Very attuned to my concerns and addressed my concerns with dignity, compassion and professionalism. All my questions were answered to my satisfaction and understanding. The submission process was done within his stated timeframes. His promised 11:45 AM follow up call for Wednesday came in at 11:45 AM. He reviewed each point in the emailed documents to insure I understood the salient points being made. I felt at ease discussing my situation and concerns. He represents NDR extremely well and I am comfortable with my decision. Anna was the follow up person who called later to review the emails/form and answer any additional questions I might have. She also represents NDR well. She reinforced points that Patrick had made earlier and made a point to insure I understood the program. I’m still comfortable with my decision.

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    ProcessTransparency

    Reviewed Oct. 3, 2019

    When going into the debt relief program, I was really anxious. This never was a place I wanted to be and yet here I am. I appreciate that National Debt Relief took time to not only explain the entire process, from start to finish, but readily ask and pursue for any questions or concerns on my end.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2019

    Honestly, I was still on the fence when I called, but I realized that waiting might make my situation much worse. I'm glad this option was available. For me, It is better than Chapter 7. Your CSR's were very friendly and patient. I especially appreciate you all helping me keep things in perspective.

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    Customer ServiceStaff

    Reviewed Oct. 3, 2019

    Was very relieved when done talking with Representatives, they put me at ease and I realized that I had made the right decision. They did very well at explaining everything and took the time to answer my questions. I was feeling much more relaxed about my decision to reach out for help, when I was finished with the first set up, very happy that I took that step.

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    Staff

    Reviewed Oct. 3, 2019

    Both of my debt specialist were awesome, very professional, and answered all my questions promptly. It's a big decision and they were really helpful. I was really nervous to make this happen but they both reassuring. Thank you all very much, i believe it will help my stress level completely.

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    Verified purchase
    StaffProcess

    Reviewed Oct. 3, 2019

    I am new to the program, but every associate I've spoken with has been extremely polite, helpful, extremely knowledgeable and honest, accommodating, and nonjudgmental. I would highly recommend this service to anyone who feels crushed by debt. I'm mad at myself for waiting as long as I did.

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    Customer ServiceStaff

    Reviewed Oct. 3, 2019

    I saw National Debt Relief’s commercial on TV and when I spoke with Allie, the rep, she helped me over the phone and it sounded like a good thing that I needed. I’ve been in the program for a year and it’s still a struggle but I’m doing it. The payment plan has been good so far. Everything is going smoothly with NDR so I very seldom call but when I have a question, I would call or they would call me.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 2, 2019

    Each person I have dealt with today is very friendly and knowledgeable, especially on my welcome call. Dean took her time to explain everything and offer her assistance. I hope this program works out for me. Being that I am new I can’t really tell.

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    Staff

    Reviewed Oct. 2, 2019

    it was a great experience and a start up for a debt free life. My consular was Marisa. She really did a great job in explaining lot of things to me, answering most of my questions. Thanks to Marisa and NDR.

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    Staff

    Reviewed Oct. 2, 2019

    The person who assisted me was very informative, he broke everything down and kept following up with me. If I had any questions through it all he would help me out right away. There is no back and forth with random people, one person helps you through it all. Thank you!

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    Customer ServiceStaffTransparency

    Reviewed Oct. 2, 2019

    Very helpful and friendly staff. They answered all my questions quickly and helped make it an easy experience. The transparency is a nice touch, and I'm looking forward to being debt free and I am excited to make this work!

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    StaffTransparency

    Reviewed Oct. 2, 2019

    She answered all my questions and was very nice. Took time to explain everything to me and was very patient when I asked her questions. Would recommend this company to any one who needs to get out of debt. Hope it all works out and I’ll be debt free in 3 1/2 years.

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    Customer ServiceStaffProcess

    Reviewed Oct. 2, 2019

    The staff of National Debt was very professional and courteous and respectful of my time. They made the process as painless as possible while assisting me in the correct way to satisfy my reason for contacting them and resolving our debt issues. The follow call was just friendly and respectful as the initial call.

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    Staff

    Reviewed Oct. 2, 2019

    It was a great experience. Kathryn made everything as easy as possible and she knew what she was talking about made it easy for me to understand what I was getting into. Overall it was an amazing experience. I would recommend this to anyone.

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    Staff

    Reviewed Oct. 2, 2019

    All staff was friendly and helpful. Although they spoke fast they answered all my questions and put my worries to rest. I would recommend this service to anyone who is in debt. I want to thank everyone who took time out to help me try to resolve these debts.

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    Process

    Reviewed Oct. 2, 2019

    I feel that I was able to understand what the program was and my questions were answered also. I would recommend this and my hopes I will be stress and debt-free. I really want to make changes so I want this to work for me.

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    Staff

    Reviewed Oct. 2, 2019

    We are very happy with our time with Mr. **. He was extremely helpful on every question we had. Step by step with us was awesome. Very patient man!! We also appreciate the help to get us debt-free!! We thank you.

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    Staff

    Reviewed Oct. 2, 2019

    The staff that helped me out was very nice and worked with my crazy schedule. I was told I was doing the right thing and that in a little over 2 years I will have this paid in full. I am excited to do this. Tha is working with me!

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    StaffProcess

    Reviewed Oct. 2, 2019

    When calling National Debt Relief Micheal was very informative and answered all our questions. I feel confident that we made the right choice in this company. I am excited to start the program and becoming debt-free. Thank you National Debt Relief for helping us find financial freedom.

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    Customer ServiceStaffProcess

    Reviewed Oct. 2, 2019

    Honestly I can not say much of the program 'cause I’m fairly new and just enrolled less than a week. I can definitely write a whole chapter of the employee namely Timothy aka Tim. Tim listen and he well understand as to our dire needs and always has all types of options and effective solution for the betterment of myself and my family long range in the event an unexpected issues arise or at any given situation and some. Very humble guy. As far as the lady that initiated the welcome phone call share kinda like was BRUSHING ME OFF every time I try to say something pertaining to a given question. She would say_ _ so I therefore just shut my mouth and speed up the Welcome phone process.

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    Customer Service

    Reviewed Oct. 2, 2019

    Awesome service throughout the initial calls. Thorough on information and I would recommend this service. This service creates an easy to follow process to getting out of debt. No information was left out. This has created a new outlook on my finances.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2019

    I first spoke with George ** after receiving an email from NDR. George is fantastic at explaining all of the information that I needed. He is very friendly, patient, and genuinely wanted to help me. I never felt rushed and he also set my mind at ease before I gave my SSN to him. Given today's hacking frequency, I was very skeptical at first. Thank you George, it was a pleasure speaking to you and I feel you deserve a raise!!!

    I also spoke with an Agent for my Welcome call. I cannot remember her name. Hopefully you can find her name. She is also very friendly, thorough, patient, and I felt like I was speaking to a friend. To me that speaks volumes as to the amazing customer service of these 2 individuals! She also deserves a raise! Thank you both so much for helping me get out of debt after a terribly rough year medically and financially! Sincerely Karen **.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2019

    Was on the phone for a long time but it's expected when dealing with this kind of stuff. They were able to get me approved and I'm very satisfied. I will definitely recommend them to friends and family. They saved me a lot of money and for that I'm very thankful for, thank you so very much.

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    Customer ServiceTransparency

    Reviewed Oct. 2, 2019

    I had several experiences with whoever answers the phone putting me through to the person that was helping me. They didn’t want to do it and they wanted name address ss# etc. I had to ask several times to just put me through. I also felt harassed with phone calls and emails about my welcome phone call. I’m in the process of moving and had a lot to do and I had explain this over and over again.

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    National Debt Relief
    Response from National Debt Relief
    Hi Christine,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 2, 2019

    Everyone was very helpful getting me the help I am requesting. I completely understood everything the way it was explained over the phone. Great customer service skills in getting me the help needed. Thank you for all that you are doing to get out of all this debt.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2019

    I was initially excited about debt relief and became more at ease with my consultant and followup phone call. Geri is extremely professional and friendly! I’ll tell my friends who are in need of credit repair to call the number.

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    Staff

    Reviewed Oct. 2, 2019

    I had a great experience with Michael ** explaining and taking me through the steps of enrolling. He was very precise and answered all my questions concerning NDR. Tameka ** also was very professional in reexplaining the details of NDR. They both were very professional and respectful.

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    Customer ServiceStaffProcess

    Reviewed Oct. 2, 2019

    I just started with the program but thus far, both Travis and Robbee were both very easy to talk to and work with and they were always friendly and answered any questions I had, so far a pleasure in an unpleasant experience. TY.

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    Customer ServiceStaffProcess

    Reviewed Oct. 2, 2019

    The customer service representative that I received, Nikki, was amazing. She was very nice and informative. She was helpful and did all she could and more for my husband and I. She was very professional and knowledgeable of the entire program.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2019

    Just open an account and wanted to give a review immediately. Nathan helped me with the initial call and setting up my account and was fast, knowledgeable and friendly. The last step which was the welcome call with Frank was informative and fast as well. I felt comfortable the whole time with both representatives and they truly care about you getting out of financial trouble!

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 2, 2019

    Very happy and grateful, hope everything work well, nice customer service, I’m very happy to see that I have a hope in my stressful credit cards. I like the communication with you guys, especially with Carlos, he helped me in my own language, make to me understand all the process. Thank you. Alfredo

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    Process

    Reviewed Oct. 2, 2019

    Very pleasant experience with all personnel involved. Glad to take the opportunity to tackle this situation in the most manageable manner possible. Program seem fairly straightforward to use and the outcome is very favorable. I'm expecting to get in a rhythm where I can provide more funds to expedite my progress.

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    StaffTransparency

    Reviewed Oct. 2, 2019

    I started My enrollment last night and finished this morning. So far so good. Talking with both representative has been a great and pleasurable experience. They made me feel comfortable and explain things in a way that I could understand.

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    StaffProcess

    Reviewed Oct. 2, 2019

    Debt consolidation. Everyone was very thorough & helpful. I worked with Patrick ** and he was very professional & helpful. I feel we chose the right company to help us get out of debt. I am happy with the program.

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    Customer ServiceStaffProcess

    Reviewed Oct. 2, 2019

    Very pleasant and very informative about my debt relief program. She was very pleasant on the phone and made sure I understood everything. I would definitely recommend this to a friend as I’ve been very very very pleased with the startup. I do have plans to be debt free as soon as possible.

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    Customer ServiceTransparency

    Reviewed Oct. 2, 2019

    The experience has been satisfactory so far. I really like the way they explain everything and the fact that they give a number and email to be able to communicate with them at any time you want. This is incredibly important.

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    StaffProcess

    Reviewed Oct. 2, 2019

    Excellent! Keisha ** who enrolled me and my husband into the program was very helpful. She guided us throughout the whole process and made sure that we understood what the program is involved. She advised us about what debts will be accepted and which ones will not. We went over our budget and helped us to see how we could save money through this program and be able to be debt free in the very near future. We look forward how National Debt Relief will help us to solve our debt problems and be able to manage our financial obligations in the very near future.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 2, 2019

    Mark and I had a very pleasant experience talking to everyone that helped us today. I will be very happy to recommend this company to anyone that might need help like we do. All employees were very professional. Explained everything in complete detail. Very pleasant to deal with and very professional and I am very happy to have called your company.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 2, 2019

    When I was on the phone the person helping me was really respectful and answer all of my questions and was able to help me to get my financial problems in order. Also I was walk step by step on all the paperwork and explained what every section was about.

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    StaffTransparency

    Reviewed Oct. 2, 2019

    Debt Consolidation Experience. I contacted Nat'l Debt. Relief and spoke to a well knowledgeable individual by the name of Randy **. He took the time to listen carefully to my circumstances and proceeded to explain to me exactly how National Debt Relief could assist me through this difficult time. He answered all of my questions and made it a point of repeating necessary things to make sure everything was accurate. He then e-mailed me the documents to enroll with their services, walking and explaining everything step by step.

    Before contacting Randy I had a overwhelming feeling of hopelessness, and by the time we finished speaking I for the first time in a very long time felt that there was hope for me. I would personally recommend Nat'l Debt Relief to anyone who is overwhelmed by outstand unsecured debt. And if at all possible ask to speak to Mr. Randy **. Thank you so much for giving me back a chance to get my life back on track. This company deserves more than just a 5 star rating!!!

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    StaffProcessTransparency

    Reviewed Oct. 2, 2019

    The agent was very professional. He explained all the steps in the process. He answered every question that I had. He was very courteous. I have no doubt that I have made a good decision by trusting them with my issue.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2019

    I was very happy with the customer service. My interaction with the representative was informative and helpful. The welcome call also made me feel better about the process of getting started. Thanks and I look forward to working towards a debt free future with your program.

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    Transparency

    Reviewed Oct. 2, 2019

    Easy and Confident. They took the time to listen to my situation and discussed all options. They provided clear details of all steps involved. I'm looking forward to being debt free in less than 3 years! I would recommend to anyone who is looking to get debt free.

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    Staff

    Reviewed Oct. 2, 2019

    Everyone is very easy to talk with and very knowledgeable. I can't wait till I am done with the program to be another success story! There are many ways to communicate with National Debt Relief and they make it easy.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2019

    Excellent customer service so far. Very knowledgeable team. They answer any questions I had and they gave me examples as to some of my what if questions I had asked. I hope that this turns out to be the best move for me and I hope to be happy with this choice.

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    Staff

    Reviewed Oct. 2, 2019

    I had an amazing experience dealing with National Debt Relief today! Paul ** was very informative easy to understand and very kind in what we are dealing with! I am looking forward to becoming debt free and am happy to be doing it with this company!

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    StaffProcess

    Reviewed Oct. 2, 2019

    Was very helpful explaining everything, from start to finish! Was very informative and answered all of my questions, I’d recommend this program to anyone who is looking to settle their debt in a timely manner! The program will help me settle my debts much faster than I can ever imagine!

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    Customer ServiceStaff

    Reviewed Oct. 2, 2019

    I found National Debt Relief online and they seemed reasonable. They said they could do it for me, so I went with it. They’re just helping me get everything squared away. The negotiator was knowledgeable and helpful. He called me back when I needed to know things, or he gave me a number when I needed to call him and do things. They got a few of the credit cards paid off already. So the biggest one is American Savings, and together with Harley-Davidson they are the only ones left. Right now, they take automatically out every month, and then they take care of whatever I am taking care of. So that is good. My credit started to climb a little. They’ve been great and everything is getting paid. I have rated them to a few people.

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    Staff

    Reviewed Oct. 2, 2019

    My husband is military and one of his soldiers has been using NDR for over a year now. He had nothing but good things to say and he showed us how they improved his credit so he could get his security clearance. We thought we'd step out on a limb and try them too. Everything is going well. Recently they were looking to make settlements on the last two accounts, which are really big ones and affecting my credit the most. The payment plan they gave me is good and reasonable. Plus, they do a check every time we talk to make sure there are no other issues. Recently, I did a 60-day pause on the program until December because my husband was injured and medically discharged out of the military. They took that into consideration and answered our questions. And they were able to get that pause for us until we got situated in Texas.

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    Customer ServiceStaff

    Reviewed Oct. 1, 2019

    I called National Debt Relief not knowing what I was getting into. Jay helped me for HOURS while ensuring I was receiving a great customer experience. He did a remarkable job providing accurate answers and validating that I made the right decision for my financial future. I commend him for being very patient & understanding, especially in a time of vulnerability & humility. Even though everything is strictly done online, he made my situation very personal. Thank you National Debt Relief & Jay for helping people like me out.

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    Customer ServiceStaffProcess

    Reviewed Oct. 1, 2019

    My experience has been very pleasant. I was in a panic didn't know what I was going to do. I called NDR, and talked to Timothy **. This man has the patience of a saint. He was so professional and kind. He helped me through the process. I sent him so many emails and called him a lot. The lady I talked to from the Welcome center was also very professional. Can't think of her name, Anyway my experience was good. A load taken off me, I can breathe now. Thank you NDR.

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    Staff

    Reviewed Oct. 1, 2019

    Really polite staff. Very knowledgeable and courteous to give me all the information I needed. Thank you, you have made this debt relief a great experience, and have provided me with a convenient and peaceful way to be debt free.

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    Reviewed Oct. 1, 2019

    Getting help with our debt. Having National Debt Relief help us get our credit cards paid off and us out of debt. Starting a account to but funds in so National Debt Relief can use it to help settle our debt.

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    Staff

    Reviewed Oct. 1, 2019

    So far good experience with all National Debt Relief agents. They were all very informative, helpful, thoughtful, kind, not judgmental and understanding. I’m very grateful for all their help and hope to be out of debt soon. Hope to never put myself in this situation again.

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    Customer ServiceStaffProcess

    Reviewed Oct. 1, 2019

    They were patient and went everything thoroughly. They were more than willing to answer any questions I had and went over everything more than once to make sure I understood. Although I was first annoyed that I had to go through the process twice I appreciated it at the end because I ended up having additional questions answered.

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    Customer ServiceStaff

    Reviewed Oct. 1, 2019

    My customer service interviewer was both courteous and thorough in explaining the National Debt Relief program. The welcome caller was also helpful in confirming what the original interviewer had covered with me. Both customer service interviewer and welcome caller were patient in answering questions.

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    Staff

    Reviewed Oct. 1, 2019

    The staff all around was a great help and made me feel safe in the choice I've made to get out of debt. I wouldn't have been able to make this decision without the knowledge and help that National Debt Relief has given me.

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    Process

    Reviewed Oct. 1, 2019

    Did an amazing job explaining everything for me. Talked me through the process. Made me feel comfortable & happy with the entire process. I am so happy with the start up process. And am thankful that National Debt Relief is here to help me get out of debt faster than I would be able to on my own. And giving me peace of mind that I will NOT have to file for bankruptcy and can live a life without financial stress.

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    Process

    Reviewed Oct. 1, 2019

    The experience I have received so far has been excellent. Everyone I have spoken to has made me feel confident in my decision and confident in their ability to assist me through this process. All questions and answers have been genuine.

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    Verified purchase

    Reviewed Oct. 1, 2019

    The customer care at National Debt Relief is unsurpassed! My husband and I will actually be sleeping soundly every night knowing we are in great hands! From beginning to end, we were treated with dignity and respect. All of our problems were solved and our debt is officially "managed". God Bless You!

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    Staff

    Reviewed Oct. 1, 2019

    The individual who I initially talked to was informative and courteous. Couldn’t asked for a better contact person. Her name was Melodie **. Highly recommended this company. Excellent follow thru as well as a wide variety of services to take care of your individual needs.

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    StaffTransparency

    Reviewed Oct. 1, 2019

    Well so far it’s been easy for me and People I talked to been really helpful and explain it all really good. It is much easier than I thought it might be and would love to get some relief from worry and hopefully this will do it.

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    Customer ServiceStaff

    Reviewed Oct. 1, 2019

    So far everything has been great. Everyone I have spoke to is really helpful. The welcome call was great and confirmed everything exactly the way I thought it was. Would recommend to anyone who is struggling with debt. Thank you, thank you.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 1, 2019

    Joseph ** was the first person I spoke to in the process. He could not have been more understanding. He never made me feel ashamed about doing debt consolidation. He eased my fears and made everything about the process very clear. I can't say enough about him. The lady on the welcome call was also very thorough.

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    Staff

    Reviewed Oct. 1, 2019

    I was becoming really overwhelmed with my credit card debt by being laid off from my previous job and having difficulty finding suitable work. I researched debt consolidation and National Debt Relief was rated #1 in being able to resolve debt issues. The representatives were friendly, knowledgeable and helped me resolve my situation. My anxiety has subsided knowing I found a reputable company to assist me. Faith **, Thank you for your understanding and patience! I feel a great weight has been lifted off my shoulders.

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    StaffProcess

    Reviewed Oct. 1, 2019

    Noneverye. Everybody was friendly and helpful. Thank you. Everybody that I talked to was friendly and very professional and helped walk me through the process of getting signed up in the program. I'm very happy with the way they helped us through this. Thank you.

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    StaffTransparency

    Reviewed Oct. 1, 2019

    The representatives I communicated with were pleasant and helpful, they got me through each step with information and answered each question I had, I had no issues with understand them and I felt well informed the whole time. Thank you National Debt Relief.

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    Staff

    Reviewed Oct. 1, 2019

    Signing up with National Debt Relief. The certified debt specialist I worked with was incredibly helpful and compassionate. He and the client success team made this difficult decision much easier for me. I am so glad I made the decision to contact NDR. I am so ready for the peace of mind that will be being debt-free!

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    Customer ServicePrice

    Reviewed Oct. 1, 2019

    I have called and emailed about the attorney contract that I am to sign, with no response. Para 8 is so open. It allows the firm to charge any amount that they so desire, leaving them with a open checkbook for me to write the checks to them. Once Boris got my signature I have not heard from him either.

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    National Debt Relief
    Response from National Debt Relief
    Hello Michael,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    StaffTransparency

    Reviewed Oct. 1, 2019

    Edwin clearly went thru the Welcome Call as a pro...every detail was explained and understood. He made sure that everything will be OK with the NDR process. He also was able to make changes by removing one of my creditors because of the issue I was having since it was linked to my wife's account. Thank you!!

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    StaffProcess

    Reviewed Oct. 1, 2019

    Survey for National Debt Relief. A great program to start. I was brought to know of the program through a family member who has had great success with The National Debt Relief program. I hope all can end as well with me. The employees are very nice and informative..

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    Customer ServiceStaffProcess

    Reviewed Oct. 1, 2019

    Bryce ** help me with email as much as possible as I was at work and then was very helpful with the process. He gave me a lot of information and made sure I understood everything that I was signing up for.

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    Staff

    Reviewed Oct. 1, 2019

    Jennifer and Anthony, who spoke and helped me were very nice and pleasant to speak to. They helped me and answered all my concerns that I had. Thank you so much to them for all the help they gave me. I feel a lot better and relieved.

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    Reviewed Oct. 1, 2019

    I didn’t realize how NDR decided to pay certain credit cards but also put money away. They were putting more money away in a savings account to pay off a credit card in case somebody took me to court. They solve that credit card so I wouldn’t have to go to court. But I had over $2,000 in that account sitting for over three months when it could have gone to pay off one of my credit cards. It was very disappointing. Within the nine months with NDR, my credit dropped to 400 because it looked like I wasn’t paying my bills. Finally, I've smartly decided to go with Chapter 13 and right now, I pay my attorney $185 bi-weekly. I was paying NDR $906. It was horrible and I should have quit sooner. Filing bankruptcy is the smartest choice anybody can make. You can resolve your stuff within a year or two instead of waiting five years and having nothing.

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    National Debt Relief
    Response from National Debt Relief
    Hello Mary,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

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    Customer ServiceStaff

    Reviewed Oct. 1, 2019

    I was very nervous to contact National Debt Relief. But everyone was extremely helpful and made me feel better about my situation. They were both very knowledgeable and very wonderful to deal with. I had such a HUGE sense of relief when I got off the phone. Thank you very much!

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    National Debt Relief
    Response from National Debt Relief

    Tammie, you're not the only client who initially had their doubts. Having some anxiety is normal; this is a big decision and there's a lot you may not know at first. Not to worry, our agents will be there to help guide you through the entire process. Don't hesitate to contact us if you have any issues. We'll do everything we can to help address any concerns.

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    StaffProcess

    Reviewed Oct. 1, 2019

    I just enrolled and that is the best decision I have made. They gave me the piece of mind I was looking for. The process was very easy. They have treated me with respect and are very courteous. They have taken the stress out of my mind. Thank you... Thank you.

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    Reviewed Oct. 1, 2019

    I thank that your company provide a valuable service to the low income consumer. Keep Doing what you are doing. Will recommend you to a family member or friend. I have use this service in the past and will use it again if needed.

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    Staff

    Reviewed Oct. 1, 2019

    Mr. ** was the most professional and amazing person I have ever had help me. He made sure I knew what I was doing and was a huge help in making my decision. Thank you Mr. ** for all you have done for me.

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    StaffProcessTransparency

    Reviewed Oct. 1, 2019

    I'm happy with the experience. Our contact person is very approachable. He walked us through with the process patiently. He answered all our questions and was willing to help us get through this.. Will definitely recommend this to someone who is in need of help. The process was accurate and straightforward and we really appreciate the help of our contact person.

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    StaffProcess

    Reviewed Oct. 1, 2019

    I just signed up for the program and, thus far, each representative I've dealt with has been great. I had to handle most of my information and account online and everything was handled professionally and in a timely manner. I've looked into programs to help with my debt and they weren't upfront like National Debt was.

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    Customer ServiceStaff

    Reviewed Oct. 1, 2019

    I am only getting started but so far everyone has been very helpful and very quick in getting me on my way to becoming debt free! A lot of weight has been lifted off my shoulders even with them simply just taking care of all the phone calls from different debts.

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    Staff

    Reviewed Oct. 1, 2019

    National Debt Relief's enrollment process was fairly easy. I filled out the paperwork and they got all my information. Then a day or two after I turned it in, they got the payment plan set up. Also, the negotiators were friendly and very helpful if I had any questions. I would recommend National Debt Relief to anybody.

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    Customer ServiceStaffProcess

    Reviewed Sept. 30, 2019

    From the very beginning of the process until the welcome call, everyone was incredibly helpful, quick to respond, and thorough. Any questions that I had were answered before I even had to ask. I really appreciate the quick responses as well, because when it is financial freedom on the line, there is a lot of stress in waiting.

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    Customer ServiceStaffProcess

    Reviewed Sept. 30, 2019

    You have the best employees. After my initial call and set up this morning she was nice to send me additional info in email. She gave me a very good understanding of the process. My welcome phone call to finish up this evening. She was also extremely good. Answered all of my questions that I had.

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    National Debt Relief
    Response from National Debt Relief

    We appreciate the compliment, Mary! Our agents would be really happy to hear this. We're happy to hear that we gave you a good understanding of the process but please don't hesitate to check in with us if you ever need a refresher. Welcome to the program and we look forward to working with you.

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    StaffTransparency

    Reviewed Sept. 30, 2019

    My experience was good. They went over everything and explained to me in details about my account. I would recommend this company to other people. They were very polite and very cordial and very professional and they made it very easy for me to get my debt under control. Thank You for everything.

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    Customer ServiceTransparency

    Reviewed Sept. 30, 2019

    I was given clear, consider info regarding the program. Exceptional customer service by Robin ** and Simon at the Welcoming call center. The information was e-mailed to me immediately for review and they went over it diligently, very good experience, happy that I joined.

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    StaffProcess

    Reviewed Sept. 30, 2019

    Hi; Both people that I talked to, were very friendly, and they both helped me thru this process. They knew exactly, what they were doing. I am not computer savvy, but they both took it easy on me, and worked me thru. TY, again.

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    Customer ServiceStaff

    Reviewed Sept. 30, 2019

    Michael **, answered all my questions and was very helpful, very understanding and was great at customer service. He was great. God bless him and his family and where he works. I continue to keep in contact with him and still continues to be there. For every question I have he answers.

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    StaffProcess

    Reviewed Sept. 30, 2019

    Good results from experienced professionals. Happy I choose NDR. David ** took me through the process and answered all my questions to my satisfaction. The whole process was very easy to accomplish and I would recommend NDR to a friend.

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    Staff

    Reviewed Sept. 30, 2019

    Everyone that I have spoken with has been extremely helpful, kind and has treated me with respect. I highly recommend National Debt Relief. Thank you for all of your help in this matter. I appreciate all of your help and understanding. This has been has helped me and my family.

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    ProcessTransparency

    Reviewed Sept. 30, 2019

    My experience with National Debt Relief was and is awesome. I spoke with Marsiano **, who walked me through all of the paperwork, explaining along the way how the program was going to work to work for me. I am totally happy with my experience with National Debt Relief.

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    Customer ServiceStaff

    Reviewed Sept. 30, 2019

    We really appreciated Michael ** and his expertise. The lady who did our welcome call was very knowledgeable and kind. We felt like when we completed our conversations all our questions were answered. We feel like we can breath again knowing this is all in your hands. Thanks again.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 30, 2019

    They were very quick to respond, understanding, and willing to help. I'm so glad I called. Both ladies that assisted me were very friendly and knowledgeable. Everything was easily understood and they explained any questions. I feel very comfortable and relieved continuing in this process. I feel like a huge weight has lifted from my shoulders.

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    Staff

    Reviewed Sept. 30, 2019

    Had a great experience in signing up! This will truly help a lot. I am very thankful to them for all they are doing. There is no way I could do any of this on my own. My wife and I were drowning in debt and now should be more than fine.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 30, 2019

    Everyone I spoke with was knowledgeable and helpful with my situation. All CSRs I spoke with took their time to thoroughly explain the process, step by step. My initial call was answered promptly, and all calls after were handled in a timely manner.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 30, 2019

    Very good details and walked me through the whole process. I was very comfortable with Geri and Jamie and they worked with me with a lot of details. Amazing service. Quick response from Geri on my questions. And worked around my schedule.

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    Staff

    Reviewed Sept. 30, 2019

    Everyone very knowledgeable and pleasant to talk with and had a genuine caring attitude. They eased any concerns I had about debt consolidation. I'm very satisfied with everything so far and look forward to being debt free. I want to thank everyone who assisted me.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 30, 2019

    Adam ** was wonderful and very helpful and understanding. He took away some pressure and stress through a difficult time. He was very detailed and explained everything. He made me feel a sense of relief and compassionate on phone. I highly recommend him a raise. Thank you for all your help.

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    Price

    Reviewed Sept. 30, 2019

    Updated on 02/14/2021: I was told it was going to take three years and I'm almost halfway through the program. National Debt Relief has been good. The only thing is I'm not able to access anything like an account. I don't get any kind of monthly statement so it's hard for me to keep track of what's going on. It would be better if they would implement some kind of monthly statement showing you paid this and this much is being paid to the creditor. Other than that, I'm satisfied.

    Original Review: Helpful in determining which debts could be settled and forming a plan to pay off the debt. Also reduces the amount owed as well as preventing added fees and interest. Pay half the amount to be debt free twice as fast. It's a win-win!

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    Customer ServiceProcessTransparency

    Reviewed Sept. 30, 2019

    I have had nothing but prompt and detailed service when dealing with all professionals with this company. I am grateful for each and every question being answered. Prompt communication is also great and appreciated. Thank you for effective communication and helping me with each step of this program.

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    Customer ServiceProcess

    Reviewed Sept. 30, 2019

    When I made the call to debt relief I thought it was a scam. Mr ** assured me this program was legitimate. I then listened carefully to his presentation of what debt relief was about. I told him I was in another program. He left the decision up to me which way I would go. I made my mind up quickly and I decided on this debt relief program. Thank you very much!

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    StaffTransparency

    Reviewed Sept. 30, 2019

    Me and my husband are beyond pleased. The lady to help the sign-up was wonderful. She took her time, went over everything, explained everything, made us feel at ease then we could have a life again and get the debt paid off. We are looking so forward to working with you.

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    Transparency

    Reviewed Sept. 30, 2019

    I'm hoping to cut my credit card debt in half. In speaking with Areg, he made everything very clear that it's very possible. Hopefully, this is a good decision and within a few months I will know whether or not NDR will be able to cut my credit card debt in half.

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    National Debt Relief
    Response from National Debt Relief

    Rosemarie, we look forward to working with you to reach this goal and ultimately resolving all your debt. Please don't hesitate to let us know if there's anything else we can do to help ease this process.

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    Price

    Reviewed Sept. 30, 2019

    I wasn’t able to juggle my bills any longer. I couldn’t handle it, so I needed help. I’ve seen National Debt Relief commercials on TV and I read up on them. It seemed reputable and I like their plans. Basically, they talk with the creditors and I build a savings account. With each creditor, we save up money, and present to each creditor, individually, to pay them off on the agreed upon amount. By the time they present the plan to me on whether I want to agree upon it or not, they’ve already spoken with the creditor. Afterwards, they’ll settle the debt for whatever percentage it is and then I’ll pay an amount every month for so many months.

    I went through this once before when my late husband and I got in over our heads. I don’t remember the name of the place, but they didn’t charge as much. But that was about 10 years ago. Nowadays, you can’t get something for as little as I did back then. Back then, it was a set amount, about $50 a month. And now, it’s 5% to 20% of the debt which is okay. I have been with National Debt Relief for a year and a half now. Today, I checked my credit score out and it has come up. I’m gonna be buying a house, so that would be a significant impact on my day-to-day life once I go about doing that.

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    ProcessTransparency

    Reviewed Sept. 29, 2019

    So far the start of my journey on getting out of debt has been amazing. I can't wait to see what this company does for me. Jeremy who helped me start this process was amazing and made sure he explained everything to me and answered all my questions.

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    Reviewed Sept. 29, 2019

    I am happy with the service so far, but I wish I had more control over what accounts went into debt consolidation. There were accounts put in that I did not want in and others left out that should have been included.

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    Customer ServiceStaff

    Reviewed Sept. 29, 2019

    Fantastic staff, very knowledgeable and friendly. This consolidation will save me thousands and they showed they cared from the first phone call to the wrap up call. I highly recommend this team of highly skilled individuals! If you are suffering from debt and have no one to turn to National Debt Relief could be the right route for you.

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    StaffProcess

    Reviewed Sept. 29, 2019

    The first person I talked with got a little aggravated with me, it seemed but the others I spoke with were very nice and helpful. I am Very glad to be in this program to help me get out of stressful debt. In just 2-3 years or less, I will be completely out of credit card debt.

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    Reviewed Sept. 29, 2019

    We were feeling hopeless and overwhelmed. Life has a way of sneaking up on you when you're not expecting it. We hit one rough patch after another and all of our cards maxed with no real way getting out of debt. We were treated like we mattered and spoke to with the utmost respect. We are glad that we are on our way to a debt free life!

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    StaffProcess

    Reviewed Sept. 29, 2019

    Both Chris and the lady that helped me finalize my account were very helpful, extremely courteous and knowledgeable. I felt very comfortable with both. They assured me that the process was painless and it was, and also helped relieve my stress. I feel like I can breathe again. We are raising 4 grandsons on our retirement. It has been very difficult with 3 or the boys in high school. Again Mahalo Nui Loa!

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    Customer ServiceStaffProcess

    Reviewed Sept. 29, 2019

    National Debt Relief was very straightforward. Their enrollment process was very easy and the program they provided was very good. Their reps helped out a lot with everything and it was very comfortable working with them. The negotiation process was seamless because of them. I'm a fourth of the way through at this point. Working with NDR has been a relief. It’s nice to not be getting as many phone calls. It has been a great process and it has helped me a lot.

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    StaffProcess

    Reviewed Sept. 28, 2019

    Thank you to Danny ** and his client success team. You've made me feel at ease thru this whole process. It is reassuring that I can count on you and your team for guidance and support. Thank you.

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    Transparency

    Reviewed Sept. 28, 2019

    I was extremely happy with Franklin's help and the NDR's help to get me a plan that works to get me back to a better financial spot. I don't feel the stress and pressure already. Can't explain the relief knowing that I have a plan to get me into a better financial spot. Losing my job and being underemployed wasn't part of the plan, but finding a way out is now part of my plan thanks to NDR.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 28, 2019

    Andre and second call was very professional. Very helpful. Explained everything in detail. Will recommend to others who need financial help. Now my monthly payment will be reasonable and where I can deal with. The representatives are well recommended. Thanks for all the help.

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    StaffProcess

    Reviewed Sept. 28, 2019

    It was easy and informative to have people to enplane the information on what we needed to do and tell our creditors, also knowing it will be handled by them and not by me or husband during this process. Hopefully it will be as easy as explained in the phone calls and the documents we signed. We will see.

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    StaffTransparency

    Reviewed Sept. 28, 2019

    I have more bills than money as well as medical bills and the team that worked with my account was a great team. I'm more than happy to recommend this company to others. The team answered all questions we asked, because we had some apprehension with giving our bank information. The explanation was suitable and reasonable.

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    StaffProcess

    Reviewed Sept. 28, 2019

    Call not knowing what any of this was or if the program could help me but 30 minutes later I was on my way on being debt free. Very friendly and informative. Nailed everything on the head and would recommend. 10/10!

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 28, 2019

    I was absolutely pleased with the attention to detail and willingness to help me regarding my financial situation. I wanted to personally thank Shakela ** for her fantastic attitude and her willingness to help me with everything I needed...She was knowledgeable and extremely helpful and communicated everything fully that I needed to know information wise and helping me fill out the online forms to get the process going. I unfortunately did not catch the name of the person who handled my Welcome Call but she also was very thorough and detailed and provided me with everything I needed to know.

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    Staff

    Reviewed Sept. 28, 2019

    Both reps were great. The first rep made me feel comfortable and was very helpful. It’s a huge step for me and being in this situation can be embarrassing for me but she made me feel like everything was going to be okay. It was like talking to a friend. Thanks Gedy!

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    StaffProcessTransparency

    Reviewed Sept. 28, 2019

    Very professional. Explained program thoroughly. Knowledgeable. Assured National Debt would be available for any additional questions about program. Was told to send any collector's call to Nat'l Debt and they would handle all referrals connected with my account. I should know definite approval of program within 4-6 months.

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    StaffTransparency

    Reviewed Sept. 28, 2019

    This was an extremely helpful explanation of our situation. We have been struggling to make payments that won't take the next 20 years of our life. Explanations were understandable and useful, questions were answered succinctly. We look forward to working with such knowledgeable people.

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    Staff

    Reviewed Sept. 28, 2019

    You put me at ease and gave me so much relief at be able to pay my debt off without having to go through bankruptcy. I greatly appreciate you. I feel God led me to you. He always looks out for me and I had prayed to Him for a solution. You are the solution. God Bless You.

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    Customer ServiceStaff

    Reviewed Sept. 28, 2019

    So far so good. The reps I have dealt with have been kind and professional. They have fully answered all my questions. All communications have been complete and handled in a timely manner so far. Thank you for your attention in this matter.

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    StaffProcessTransparency

    Reviewed Sept. 28, 2019

    I was so impressed and relieved to have the help of a company who is there for consumers. I would highly recommend them to anyone who is not sure how they will ever get out of debt. The person who led me through the process was extremely helpful, patient and knowledgeable and explained how this process works so that I could understand and feel comfortable about making this decision.

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    StaffProcessTransparency

    Reviewed Sept. 28, 2019

    I would definitely recommend this program. Gary was very helpful and understanding to our needs. It was a seamless process. He was clear as to what I would expect. The documentation was ease as well. To be able to sign the documents without having to go to an office. Thank you!

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    Staff

    Reviewed Sept. 28, 2019

    I was nervous about calling but I'm very happy with the care my situation has received thus far. This is a very stressful, upsetting event in life and I appreciate how NDR didn't make me feel like I had failed. I noticed they continuously congratulated me on taking the first steps to being debt-free, which I appreciated. It felt like a positive, not a failure.

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    Process

    Reviewed Sept. 28, 2019

    My experience with Erik and Natalie was phenomenal! They both took great care in explaining the process and what I should expect. Always stopping to see if I had questions and I never felt they were just trying to get through it. Very genuine and really set me at ease about what the program can do for me.

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    Staff

    Reviewed Sept. 28, 2019

    So far I am pleased with the guidance I have received from your agent. He was kind and understanding. I didn't feel judged or made to feel embarrassed. And the young lady from Customer Assurance was very kind. Neither one of them seemed to have a problem explaining things to me or repeating something if I didn't understand. Overall, they have made me feel like I can count on National Debt Relief to help me with my debt issues.

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    Customer ServiceStaff

    Reviewed Sept. 28, 2019

    From step one to the final welcome call, it has been a very pleasant experience and everyone that I spoke to on the phone was helpful, reassuring and comforting. I plan on getting through this rough period smoothly as I get out of debt and rebuild my credit with the National Debt Relief team. Thank you for everything you will be doing for me and my family.

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    Staff

    Reviewed Sept. 28, 2019

    Hello, the experience I received from Mr. James ** and from the welcome person was excellent. They went over every detail before I signed. I thought that was very nice and helpful. If I know of any persons that may need Debt coll. Thank You.

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    Customer ServiceStaffProcess

    Reviewed Sept. 28, 2019

    All the process was easy and fast. The personnel was very nice. I think that the process to send correspondence through fax must be improved. Today I tried to sent, in different hours of the day, documentation but nobody answer the call.

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    Customer Service

    Reviewed Sept. 28, 2019

    National Debt Relief - contacted me after I initially reached out to them, the feedback and response to all my many questions and concerns was immediate. I just started the program so time will tell. I did not apply for the loan program, but was signed for the hardship program with a estimated time of four years to pay off my debts. Thank you Steve your patience in answering my questions and for calling me at a convenient time for me. Hopefully the program will work to my satisfaction.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 28, 2019

    National Debt Relief has great customer service which makes people feel comfortable with starting the debt relief process. All the representatives provides a clear step by step process at a professional level. I Couldn’t ask for a better experience. All my questions were answered and I feel much better knowing that I have NDR on my side.

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    Customer ServiceStaff

    Reviewed Sept. 28, 2019

    We have been with National Debt Relief for not quite two years and so far, our experience with them has been good. We had more debt than we could handle and the reviews I read about NDR were favorable. Their reps are pleasant to deal with. They set us up with a plan where we pay into a banking account and they’re paying our debts. They are talking to our debtors and getting the debt amount reduced and paying it down that way. We set our payment dates and we are now paying down the debt that we have. We’re not quite halfway through, but we’ve paid off some of the smaller ones. We’re happy with the service so far. However, they call too much and they don’t really give us any updated information. Still, we're very happy with what they’ve done.

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    Customer Service

    Reviewed Sept. 27, 2019

    They helped me quickly and came up with a plan that was best for my current situation. I'm a single mom in the military and they were more than determined to help me get peace of mind by the end of the call.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2019

    Was informative and helpful. Told us everything we needed to know. And made sure we understood everything that she told us. She checked throughout the call to make sure I didn’t have any questions about anything. We feel comfortable and safe by going work National Debt Relief.

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    Staff

    Reviewed Sept. 27, 2019

    I put at ease knowing that my debts would be handle by knowledgeable professionals. Each and every one of my questions were answered and I was reassured that each debt would be handled. I am so happy that I chose this avenue and I feel confident and I have peace of mind knowing that the issues at hand will be settled regarding my debt. Kudos to this company and their diligence and hard-working, competent and knowledgeable employees!!

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    Staff

    Reviewed Sept. 27, 2019

    My National Debt Relief experience today couldn't be better! I really appreciate both people who assisted me. So very helpful! They are helping me save several thousand dollars by paying a negotiated bill for each credit card. I was in over my head, but look forward to being out from under these credit cards in about 31 months.

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    ProcessTransparency

    Reviewed Sept. 27, 2019

    The debt and late fees were getting out of control. They explained the process in great detail. I feel better knowing I will be debt free in 3.5 years or sooner. I will definitely recommend to friends or family in a similar situation. Thank you.

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    Staff

    Reviewed Sept. 27, 2019

    I am grateful to have National Debt Relief. com to help me with bills that I couldn’t pay because I was able to always meet the payments on time I fail short. I’m thankful for such good representatives such as Krystina **, Anthony, and others in this company and I would tell others about the help that is given to me. Thanks again to all that I had the pleasure of speaking within my debt consolidation.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2019

    Ahmir the agent that assisted me went above and beyond to make sure I go with my best options for me. The agent that completed my call was also great. She took the time that I understood everything and went piece by piece on all of my documents.

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    Staff

    Reviewed Sept. 27, 2019

    Mike is one of the most patient and kind representatives I have ever spoken to. Give the man a promotion. He was diligent and informative and truly cared about my case. Everything was organized and thorough. I felt like I was being taken care of by the entire team and that they had my best interest in mind. Thank you!

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    Customer ServiceProcess

    Reviewed Sept. 27, 2019

    The calls have been helpful and they verify to make sure I understand each step of the way. They have talked me through each step and even though we are doing everything via emails and calls I feel reassured about the process.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2019

    Carlos was great!! Very explanatory. And easy to talk to. I got the feeling he really cared about my financial situation. The welcome call was the opposite. The young women was obviously reading from a script. She seemed very nervous and when asking for verification of sensitive information, I feel she should have been better trained. My overall experience was a good one and I would highly recommend this service to my friends and family.

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    StaffProcess

    Reviewed Sept. 27, 2019

    I was skeptical at first with this whole process, but the people that I’ve worked with reassured us that everything will be ok and so far the experience has been great! We are so grateful and thankful that we went through with this great company.

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    Staff

    Reviewed Sept. 27, 2019

    I spoke with Dan ** and Juan (welcoming agent) and they were just fantastic with helping me to improve my debt. I didn't know what I was going to do to help me financially. They were the best and took their time explaining to me exactly what was going to be done.

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    Customer ServiceTransparency

    Reviewed Sept. 27, 2019

    Fast, effective, would highly recommend, very clear and concise. After my call with them (and struggling for years with increasing debt to the point I seriously considered filing for bankruptcy) they put my mind to ease, help me realize I should had contacted them long ago. Glad I did and at 45, I should be debt free by 48...thank you so very much National Debt Relief.

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    StaffTransparency

    Reviewed Sept. 27, 2019

    Very pleased with the employees I worked with today. Good explanations of all that I needed to sign. I am very pleased with the terms and conditions described. The information provided in the e-mails was very understandable. Looking forward to successfully clearing all my accounts in a timely manner.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2019

    People that work in this company who reached out to me was very kind, understanding and knowledgeable in their business! Excellent service! Cristal is the best person to talk to if you needed help! This company is lucky to have her! The welcoming call was also very good in answering my questions! Thank you!

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    Customer ServiceProcess

    Reviewed Sept. 27, 2019

    Exceptional Customer Service. Thank you very much for walking me through this entire process and note that I will refer my friend Brenda **. I had contacted Trinity Consolidation and it was the worst experience as someone who has encountered a financial hardship due to the care of my elderly parents.

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    StaffProcess

    Reviewed Sept. 27, 2019

    They work with you on the bath to stress relief on your bills. Take couple hours but it was worthy. I appreciated everything that they do for people who need this program. I’m passing the word around to my family if they need it.

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    Staff

    Reviewed Sept. 27, 2019

    They're the BEST!!! VANESSA is Great, Gary, also is very patient and Knowledgeable. I already feel less stressful knowing that I have these wonderful people helping to make my credit better in the near future. I’m very secure about them. They seem to know exactly what you’re talking about. I would highly recommend them to anyone, they make you feel at ease. I would give them 100%. They tell you every detail of the very detail-oriented and we have to see but they sound really good.

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    StaffProcess

    Reviewed Sept. 27, 2019

    Really positive experience with shomari ** that me fundamentally changed my life for the better. Change can be scary and this process is just starting but he made me feel so comfortable that what you were offering was so special! I am hopefully the process will go forward without complications.

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    Customer ServiceProcess

    Reviewed Sept. 27, 2019

    I overall had a good experience signing up for this program. My only complaint would be that when I was asked if I had any questions and I did have questions. Both Shakela who signed me up and Amanda who did my welcome call seemed irritated that I had a question. The tone in their voice changed quite a bit when answering my questions as if they were annoyed that I had a question.

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    Staff

    Reviewed Sept. 27, 2019

    I love how patient everyone was with my beginning questions before I signed and the fact that I am informed about everything ahead of time instead of hidden fees. It's not often I find a company that answers and takes the time to review everything. Working for a cable/internet company has taught me this is a rare quality and the companies that have employees that do this are trustworthy.

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    StaffProcess

    Reviewed Sept. 27, 2019

    Every representative was very professional, thorough and efficient in explaining in detail, making sure I understood the process and answering any questions I had. I look forward to having the peace of mind of becoming debt free. I'm confident that I chose the right company to assist with my debt relief.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2019

    I have had a great experience so far, of course when looking into different options for debt relief the first thought that crosses my mind was "Is this legit and will it help or get me to a worse place". My representative helped out clearing any questions and was very pleasant to answer every question. Can't wait to complete the program!

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    Customer ServiceStaff

    Reviewed Sept. 27, 2019

    With the man I talked, was not patient when it came to me answering questions. I was unaware I had to produce what I spent on expenses/what I made, so being asked I had to think for a min. and he would rush me to answer. I did not appreciate that. And when it came to filling out the form I needed to submit he was impatient as well, and with that he missed a lot of pages that I needed to sign and we had to go back to find them.

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    National Debt Relief
    Response from National Debt Relief
    Hello Gabriella,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    StaffProcess

    Reviewed Sept. 27, 2019

    I've just started the program and the representatives at NDR have been great in explaining everything to me. I'm really hoping for great success over the next four years to become debt-free! I have been struggling for several years to stay caught up on these credit card bills and just can't with all the high-interest rates. Hopefully, this will give me peace of mind.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2019

    My debt has weighed heavily on the back of my mind for months and months. The customer service I received through NDR has been stellar. There is absolutely no judgment, and they made me feel like a person with worth-- not a dollar sign. I'm glad I chose NDR to go to bat for me as I work toward financial stability.

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    StaffProcess

    Reviewed Sept. 27, 2019

    Representative was very knowledgeable about the service and helped me with client login. She was very good with helping me understand and how to navigate through this process. She informed me about every possibility to make sure I close accounts and make changes that will give you all the best results in helping me resolve this debt.

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    Process

    Reviewed Sept. 27, 2019

    I cannot express enough how easy this process was. I am so pleased with outcome and looking forward to being debt free in 53 months. Thank you for all your hospitality. The quick turn around approval process was so quick and painless that I will recommend to my friends and family.

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    Customer ServiceProcess

    Reviewed Sept. 27, 2019

    I just started the National Debt Relief (NDR) program and I was honestly pleased to learned that I did not have to take out a personal loan to relieve my credit card debt! And I was even more pleased to learned that I could end up paying less than I owe thereby earning back all the lost money from interest charges! So glad this program exists and wish I had signed up sooner! The enrollment process was pretty smooth but could have been a bit more efficient in terms of number of calls to review/agree to the same details. Hope all goes well as I continue in the program. Looking forward to resolving all credit card debt in just 34 months or sooner.

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    StaffProcess

    Reviewed Sept. 27, 2019

    Everyone was very helpful and professional in every step of the process from gathering creditors, to signing documents and to guiding me through the process. Everyone was adaptable to help me with anything I needed to do around my work schedule.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2019

    Both Admir and the woman who did my Welcome call were so kind and wonderful. I did not feel judged or embarrassed by our situation and even felt like family. I learned I have a birthday twin and Jack Russell terriers like totally amazing in tutus no matter if your wife likes the tutu :). Thanks for making me feel normal for the first time months.

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    Staff

    Reviewed Sept. 27, 2019

    The courteous and friendly associates helped me wrap my head around this very difficult decision and never made me feel pressured, rushed, or anything of the sort. They were friendly, accommodating, and extremely helpful. It was such a relief to have a kind and non-threatening guide through this embarrassing and stressful decision.

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    Staff

    Reviewed Sept. 27, 2019

    I was very happy with how the person interview me and help to get me started with the National Debt Relief program. I am very happy knowing that I will be debt free in four year. I will tell all of my friend about your company.

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    StaffProcessTransparency

    Reviewed Sept. 27, 2019

    National Debt Relief was very quick and responsive. They were very thorough and answered all questions. I have just started their program, so I cannot attest to their proficiency in settling debt. However, the enrollment process was thorough and well explained.

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    Staff

    Reviewed Sept. 27, 2019

    Everyone is very helpful and understandable of my concerns and what's the best way to approach the situation. Each individual that have contacted me is very knowledgeable on course of action needed and concerns to help make anyone's life easier.

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    Staff

    Reviewed Sept. 27, 2019

    I worked with Isaac and he was awesome. He answered all my questions and helped me get the courage to do this. I had a very bad experience several years ago with a debt settlement company, and I was scared about trying it again. Thank you.

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    StaffProcess

    Reviewed Sept. 27, 2019

    Congenial agent. National Debt Relief program is appreciated and respected. Thank you for your assistance. The program provides a relief of debt and an assurance of accomplishment. I am pleased and comfortable that my debt will be resolved; the program is detailed and individually prepared. M.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 27, 2019

    Amazing Customer Service!!!! Both representatives could not have been better. I am so relieved to have your company working for me. The explanations and the procedures were perfect. I am very excited about this program! I already feel a little relief.

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    StaffProcess

    Reviewed Sept. 27, 2019

    My representative Adrian ** was the Best!! He made the entire process of being enrolled easy and seamless. Thank you Adrian, and thank you National Debt Relief! I could never have started the journey to being debt free without you!!!

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    Customer ServiceProcessTransparency

    Reviewed Sept. 27, 2019

    When we were looking for debt consolidation, I called National Debt Relief and they had a specialist call me back and walk me through all the paperwork. They made sure I had signed everything properly. They were really thorough and were able to pull up everything so there wasn't a whole lot of work on my part. They made the enrollment process much easier. In the beginning, they were upfront with everything but there were times where they need a little bit extra money upfront to get the settlement approved and that wasn't explained. When I found out, it took me by surprise. The first time, they asked $500 and extra. We weren't able to do it but they were still able to make it work and settle.

    My wife and I closed on a house two weeks ago. We still got a couple of years before we're done with the program and everything will be paid off but it's been a lot less stressful. Before, we were getting calls from banks two or three times a day. I would recommend National Debt Relief to someone wanting to go for a debt settlement but if they were looking more for a debt consolidation, I would recommend going a different route. The way the National Debt Relief program works, it's not so much a consolidation as it is a settlement program. It hurts your credit at first so if someone is looking more for a quicker reward or payoff, then NDR is not the route they wanna go.

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    Process

    Reviewed Sept. 26, 2019

    Lisa was very good at explaining the program and Bill ** was great also. I is hard to have to go through this action but both made us feel ok about our decision. We would recommend to anyone who needed help.

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    Staff

    Reviewed Sept. 26, 2019

    Everyone I spoke to listened to my questions carefully and gave me feedback that I needed to ensure I understood what I was getting myself into. It's scary to go down this road but also freeing at the same time knowing I have someone who is gonna do the heavy lifting for me.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 26, 2019

    Michael ** is a great person to speak with, easy to understand, speaks very clear. Mike made sure to explain and answer question that I had. Mike made is easy for me understand the program and what the program will do for me. The female that welcome me to the program was just as polite and informative. I'm sorry I don't know her name and my phone died as we were finishing up.

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    Process

    Reviewed Sept. 26, 2019

    This has been a very hard and scary decision for me to make. It’s not easy having to admit you made a mistake in your life and now you need help getting finances back on track. Anthony and Shahar were so amazing and were very patient with helping me to understand the process and helping me get my future back on track.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2019

    We were in a hardship. I have terminal cancer and my husband lost his job. We didn’t know what to do. With one phone call and an hour of my time everything was complete. They are very helpful and kind.

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    Staff

    Reviewed Sept. 26, 2019

    Very positive experience. All members who helped me were fantastic! They were knowledgeable and very helpful. I look forward to working with National Debt Relief to help resolve my debt issues and appreciate everyone’s willingness to assist me. Thanks so much.

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    Transparency

    Reviewed Sept. 26, 2019

    Thank you to both Cierra ** and Jimez for their wonderful help. They were very transparent, honest, and helpful in explaining (and re-explaining) the terms for my agreement. I'm excited to work with National Debt Relief, and I am so grateful.

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    Verified purchase

    Reviewed Sept. 26, 2019

    I had a good experience, very long, but good. I will hopefully save money and get out of debt once and for all. National Debt Relief was very thorough and easy to follow. Erica did a great job, earned my confidence too.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2019

    National Debt Relief made a very difficult time much easier. They were kind, professional and extremely knowledgeable. I am so glad I made the phone call. I would recommend this company to anyone in need of debt relief! I am so happy to be on my way to financial freedom!

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    Customer ServiceStaffProcess

    Reviewed Sept. 26, 2019

    From the very first call I was very impressed with the professionalism with which I was handled. I have never done this before and it was all foreign to me. All of the personnel I spoke with was very knowledgeable and helpful. If the entire process goes as smoothly as it has so far I will be very happy and grateful.

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    Staff

    Reviewed Sept. 26, 2019

    Nice and respectable people who don’t judge or treat you poorly! I’m sure everyone hits a rock sometimes and this company really knows how to help when you don’t know where else to turn to! Great way to get out of debt!

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    Staff

    Reviewed Sept. 26, 2019

    I am glad I was able to talk to representatives concerning debt relief program. I was nervous at first but both representatives help me to understand that this was the best program for me at this time. I would highly recommend my experience with friends. I feel better about my circumstances now that I am aware of debt relief programs. Never thought I would be able to get back on my feet again after surgery. Thanks for everything!!

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    Customer ServiceStaffTransparency

    Reviewed Sept. 26, 2019

    My 2 phone consultants were very friendly and helpful to get me debt free!!! They were very understanding into the reason why I needed this help. They made everything very clear and no hidden fees or anything that will make me further in debt.

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    Customer ServiceTransparency

    Reviewed Sept. 26, 2019

    The results are yet to be seen but signing up was easy and I feel like they explained everything clearly. I hope to see positive results soon. I like that everything was also sent via-email so I could read what they were saying.

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    Process

    Reviewed Sept. 26, 2019

    So far everything has been just fine. We are looking forward to getting these debts paid off. Everyone has been helpful in explaining the process. It was relatively an easy process from start to finish as far as getting enrolled. Thank you.

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    StaffProcessTransparency

    Reviewed Sept. 26, 2019

    I am very satisfied with the experience so far. The representative stayed with me every step of the way, reviewed all the documents, explained the process, all in very respectful way. I would definitely recommend them to anyone struggling to pay off their debt.

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    Customer ServiceStaffProcess

    Reviewed Sept. 26, 2019

    Fast efficient help. Thanks for the quick response to my application. Andrew was very helpful and answered all of my questions and concerns. The process was smooth and painless. If only other companies would be this prompt. I should have looked into this program months ago. I would have saved even more money. Thanks for everything.

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    StaffProcess

    Reviewed Sept. 26, 2019

    The representative was very interested in making sure I understood the program. Made me feel comfortable in the decision I had made. If I was not reachable he continued until the business at hand was completed. I thank them for making me feel as if they had my best interest at heart.

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    Customer ServiceStaffProcess

    Reviewed Sept. 26, 2019

    Very informative and responsive. The process was easy and all seems legit. Can’t wait to be debt free. They even let me email instead of call. I was able to do almost everything electronically. Thank you.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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