Freedom Debt Relief Reviews

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About Freedom Debt Relief

Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.

Pros
  • No fees until settlement reached
  • Highly rated customer service
  • Works with high debt amounts
Cons
  • Can lower your credit score
  • Some reports of communication issues

Freedom Debt Relief Reviews

Over 25k reviews since 2012

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    2 featured reviews
    How do I know I can trust these reviews about Freedom Debt Relief?
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    Page 171 Reviews 33635 - 33835
    Verified purchase
    Customer Service

    Reviewed Sept. 27, 2015

    You helped in the long run - but it took 9 months to get started. We were getting constant collection calls. I ended up negotiating my settlement with my credit card. I was on the phone for almost 2 hours and negotiated down about $10,000. I thought we would get much more help and much sooner. Our other settlement has not come through and I'm worried about the payments now. I would not recommend this service to my friends. I'm still praying for a quick ending to the problems. Thank you for your help, but I wish it was more & sooner.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    On average it takes 4-6 months for our clients to get their first settlement, based on average debt and average number of accounts enrolled in our program. Since your portfolio only had 2 accounts, it took a little longer, but we are glad to see you are on our way to being debt free. We are sorry that you feel the program has not been what you thought it would be. Someone from our Client Services Team will contact you this week to review any concerns you have.

    Verified purchase
    Staff

    Reviewed Sept. 24, 2015

    Everyone I have talked to or dealt with in any way have been very helpful.

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    Reviewed Sept. 23, 2015

    Thanks guys for helping me. I'm really satisfied.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    You are welcome!!

    Verified purchase

    Reviewed Sept. 23, 2015

    After only 5 months in the program, my debt has already decreased by 45%. I definitely on my way to a debt free lifestyle. Thanks Freedom Financial!!

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    Staff

    Reviewed Sept. 23, 2015

    Everyone I have talked to has been really helpful and they have stayed on top of things to get everything resolved quickly. I have nothing but good things to say.

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    Customer ServiceStaffProcess

    Reviewed Sept. 23, 2015

    I was under a mountain of debt when I heard about the wonderful success stories of Freedom Debt Relief. The representatives I spoke with talked about the tremendous success they had in negotiating settlements with creditors. The program they offered sounded really good, the people I talked with on the phone were very helpful and seemed genuinely concerned about my plight. I signed up and started making the recommended payments.

    About 3 months into the program, one of my creditors filed suit against me in court. I contacted Freedom Debt Relief and sent them the paperwork regarding the case. As the court date neared, I hadn't heard back from them so I called their toll-free number. Their response was, in essence, "YOU have a problem and YOU need to address it". I erroneously assumed they would provide legal representation or at least legal counsel. The attitude of the people I spoke with, while professional, seemed very detached. One person finally told me to file for an extension which would give them additional time to work out a settlement. This did work but at that point I realized Freedom Debt Relief was not as firmly in my corner as I had thought.

    The first settlement they negotiated reduced the debt to my creditor from $15k to $9k and I thought things were wonderful until they took $3k out of my account for as a "settlement fee". That means their "fee" is one-third of the negotiated amount. In actuality, I will end up paying $13k on the $15k I owed. They tout themselves as "helping people" but there is a lot more to the story. I can honestly say I would not recommend this organization to anyone else seeking relief from creditors.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    I am so sorry that you feel this way. Our program is designed to help our clients get out of debt faster and for less money then they owe. It is unfortunate, but creditors do have the right to pursue legal action on debt owed to them, but if they do we do have some options for our clients. We want you to feel that we are your advocate and we do care about you and the success of your program. We will have a Client Services Advocate contact you tomorrow to review your program and answer any questions you may have.

    Maria increased rating by 2 stars.
    Staff
    After a positive interaction with Freedom Debt Relief, Maria increased their star rating on Aug. 22, 2017.

    Updated review: Aug. 22, 2017

    After writing this review everything finally got settled with no additional monies being taken. It still took a few months to get my "graduation" package but it did have a thank you card with the signatures of many people so i felt appreciated as a customer. I still feel you could save money & negotiate your debts yourself for a lot less but if you just don't want to deal with it I can safely recommend this company. FYI upon completion of this program my score went from a 450 to 670 within a few months. I'm now up to a 720.

    Original Review: Sept. 18, 2015

    I enrolled in 2012, was told I'd be done in early 2015. I committed $17,024 and have now paid $20,559 and according to them, am still not finished. Their fees are ridiculous, however I wouldn't mind that so much had they been honest. I have been sending them a 1099-C since 2012 where one of my creditors wrote the debt off. I FINALLY got them to resolve the account last month (8/2015). They then tried to take their fee anyway, however, did drop the fee when I disputed it. I was told I would have my last draft taken on 9/15. I spoke to a rep and he gave me the name of 2 supervisors who told him this information was correct.

    Now, all of sudden, I have an account that should have been closed still open because I paid a couple days late due to insufficient funds, which I ended up paying within a few days anyway. Looking at my bank statements for the last 2 years, the creditor still got their money every month, and I paid them twice in December 2014, but this account is still not settled. I feel like they lie and add hidden fees and feel like I would have done better saving my money and settling myself.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    I am sorry to hear about your frustrations. The program length is only an estimate and we never charge fees until we have negotiated a settlement. Someone from our Client Services team will be contacting you to review any concerns you have about how our program works.

    Verified purchase
    Customer Service

    Reviewed Sept. 17, 2015

    I have been getting call from people that you all should be dealing with that still taken money from my account and I got one today. They are going to take me to court and sue for their money.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry that you are having any frustrations about how your program is going. Someone from our Client Services team will contact you today and review your program in detail and answer any questions you may have.

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    Customer Service

    Reviewed Sept. 17, 2015

    I'm very pleased with the monthly calls, and excellent service. They always answer any questions I have and keep me updated on a monthly basis.

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    Staff

    Reviewed Sept. 16, 2015

    Very professional and kind. They will put your mind at ease. Kim ** the original person I spoke with is amazing and all of the other people were equally kind and very helpful.

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    Customer Service

    Reviewed Sept. 16, 2015

    I have emailed customer service 5+ times asking them to remove my Western Dental account. I had spoken Kelli ** and she told me it would be removed a month ago. I e-signed what she sent and sent her the proof she wanted. I emailed her and customer support over 5 times in the last month with no response. I prefer communication in email so I have a paper trail. I'm so frustrated that all I want now is my $620 I put in the program so far and for my bank to no longer be charged the $310 a month. I would like my money back within 7 business days without customer service calling me to try and talk me out of it. My customer id is **.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    I am sorry for any delay in completing your request. Someone from our Client Services Team will contact you today and make sure this is resolved and you receive your requested funds ASAP.

    Verified purchase
    Customer Service

    Reviewed Sept. 11, 2015

    I have not found a job like I wanted to. So it seems to be taking a while to get anything paid. But I will keep looking for some help. You guys are great! I can call at any time and get answers or help to my concerns. I count the months all the time to see how I am doing.

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    Reviewed Sept. 9, 2015

    Going with FDR was truly like a large weight being lifted off my shoulders. I no longer had to juggle paying bills just to afford food. I am relieved beyond belief!!!

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    Customer Service

    Reviewed Sept. 8, 2015

    * month enrolled in program. Never returned a single call. Supposedly settled for 75% on two of my debts before their fees of 21%. This 96% was not the original debt of 7800.00. It was after 8 months of late charges and fees they said I would not have to pay. They always got them negotiated away. Bottom line: they put me 12000.00 deeper in debt between 6 creditors. They settled for 118% of the original debt. Now I am seeking bankruptcy and will likely find an attorney to go after FDR in my state. Don't trust them. They are liars and will allow your debt to increase thereby increasing their 21% profit on the settlement.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry that you have any issues with how the program works, the time it takes to negotiate settlements or our fees. But it appears that there may be a disconnect on our settlement percentages that we have obtained so far for you. It appears that we have successfully negotiated 5 accounts for settlements between 35% and 50%. Someone from our Client Services Team will be reaching out to you tomorrow to review your program and answer any questions you have.

    Customer Service

    Reviewed Sept. 4, 2015

    I have had a big mess of a problem ever since getting my second summons on a Discover account. The law group they have me on retainer for did not send Freedom the necessary paperwork that I signed for a settlement. Meaning Freedom had no idea a settlement even existed and if I had not called to check on it I would have never known payment wasn't sent and had a judgment against me for not paying.

    Now this obviously isn't Freedom's fault however following this I have been sent on back and forth calls between them and NLLG. I have been trying to get payment out that was due on the 31st to this creditor and have been unable to. I needed to add funds that took 7 full days and now that the funds are in the account payment still hasn't been sent! They told me it could still be a few more days and the payment is already late to a law firm who I signed and said if payment was late they may get an automatic judgment on me.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about any concerns with your Discover account and NLLG. We will have a Client Services Advocate contact you today and work with NLLG to get this taken care of.

    Verified purchase
    Staff

    Reviewed Sept. 3, 2015

    I just received my first settlement and I couldn't be happier! I'm well on my way! Everyone that I've interacted with has been very helpful and understanding. It feels great knowing I have people on my side and doing what they can to help me out. All my questions have always been answered and I feel really good about how my issues are being resolved. The best decision I ever made was calling Freedom!

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    Reviewed Sept. 2, 2015

    Everything about this company or bank or whatever the name is very helpful. I really appreciate about on everything at no exception.

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    StaffTransparency

    Reviewed Sept. 2, 2015

    My experience with FDR has been absolutely seamless. The representative I worked with was very helpful and I am kept up to date on my account at all times. Very happy.

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    StaffProcessTransparency

    Reviewed Sept. 2, 2015

    Freedom Debt Relief has really helped me to gain control of my finances. They have been diligent at resolving my debt issues and have been excellent communicators with me every step of the process. I would definitely recommend them to anyone who is suffering from credit issues.

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    Verified purchase

    Reviewed Sept. 2, 2015

    It's been great now, that I can start seeing the light at the end of the tunnel. Still have a ways to go, but it's getting easier as each day approaches... Thanks Freedom.

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    Customer Service

    Reviewed Aug. 27, 2015

    I was so stressed about my bills. After talking to Freedom Debt I feel so much better. They handled everything. No more phone calls from creditors. Such a weight lifted off of me. So happy I called them!

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    Customer Service

    Reviewed Aug. 27, 2015

    So far so good, I received an email indicating that one of my debts was resolved so that is a huge relief for me and I hope to keep pushing forward and resolve this debt a lot quicker.

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    Customer Service

    Reviewed Aug. 26, 2015

    Customer service was thorough and patient with my many questions and reassuring when I started getting calls. So far everything is going exactly as I was told it would be.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2015

    Never got a solid answer from anyone about my withdrawal... Very rude & unprofessional... You can do all this stuff on your own.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We spoke to Mr. Gamba and we have addressed his concerns. His dedicated account will be closed and any funds will be returned to him.

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    Customer Service

    Reviewed Aug. 26, 2015

    I am extremely pleased with the immediate response and results I am seeing with FDR!

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    Reviewed Aug. 26, 2015

    So far I haven't seen much done. 1 account been settled talking to Mark ** about a bank checking my account. Also the bank statement were mailed and lost and I have to remail them so it is going slow. Thought more would be done but I still thank you for what has been done.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We were able to contact this client and review their program and each account enrolled. They have one settlement and our Negotiations team is reviewing their other accounts for possible settlement opportunities.

    Verified purchase
    Transparency

    Reviewed Aug. 26, 2015

    Freedom Debt Relief were very clear about what they were going to do for me. The goal to reduce my debt was explained for me to understand. If I ever had any questions or was nervous about anything they provided me with answers and kept my mind at ease. Thank you so much.

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    Staff

    Reviewed Aug. 26, 2015

    My first contact with this very caring company was Charlie **. His help and Guidance was so professional as are all the others I have worked with. I now can sleep at night.

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    Customer ServiceStaff

    Reviewed Aug. 25, 2015

    I have documented proof of electronic communications regarding a summons to appear in court for my wife sent to F.D.R. They acknowledged receipt of email and said no further actions were required on our part. We recently found that we were sued with no representation. Now F.D.R. wants to up our monthly payments by $75.00 per month. When we signed up for this program we were assured that our appr. $600. per month would cover all our accts. Turned over to F.D.R. their customer service dept. is confused and show a great lack of communication internally. We never talk to the same person twice and they can never find records from previous calls or communications. We are just fed up. Lord knows what this will end up costing us in the end. Think twice before signing a contract with this outfit or at least have a lawyer review it first.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry if there has been any confusion or incorrect information given to you. Sometimes in order to secure settlements we do ask if clients can increase their monthly deposit. We will have a Client Services Advocate contact you today to review your concerns and help resolve this.

    Customer ServiceStaffProcess

    Reviewed Aug. 25, 2015

    My husband entered into this program a few years ago when the economy went south and debt became unmanageable. Initially, things went well, debts were managed and paid off. However, in the last few months, we saved enough money to pay off the total balance - $7748. We received a payoff quote and paid the balance on 7/29/15 via electronic transfer. To date, the money has not been used to payoff either balance for Citi or Amex, regardless of my husband's daily attempts to put pressure on the customer service team. Last week, we were assured that both would be paid off by now. Still getting the runaround, trying to get approved for a mortgage, and can't get anywhere... these people are deceitful and I would NEVER recommend them.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Ms. Wilson, I am sorry but I do not find you in our system. I left you a message with my direct line so we can figure this out. I assure you the last thing we ever want to do is have an unsatisfied client, whatever I can do to help, I want to do.

    Verified purchase
    Process

    Reviewed Aug. 24, 2015

    Freedom Debt Relief is by far the best. They will set you up with an affordable payment plan and negotiate with a specialist to settle your accounts. So far I am very happy for the process that has been handled thus far. I highly recommend using them if you're in a financial debt.

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    Reviewed Aug. 20, 2015

    I could not be happier with the progress so far. In just 4 short months we are already making settlements. How exciting!!!

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    Reviewed Aug. 20, 2015

    I am so thankful for Freedom Financial. They have made my life less stressful. I was to the point I did not know what to do to get myself out of debt. So far I am so pleased with the results and I am sure I will be out of debt sooner than I would have been if I would have tried to do this on my own. Thank you!!! Thank you!!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    This is great news to hear. Thank you and remember if you ever have any questions or concerns, contact our Client Services team right away.

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    StaffProcess

    Reviewed Aug. 19, 2015

    I'm new to the program, but so far it has been great! They are doing a fantastic job.

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    Reviewed Aug. 19, 2015

    Thanks you for helping me gain control of my finances! Freedom Financial is helping me and my family get our life back in order!

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    Customer ServiceStaff

    Reviewed Aug. 17, 2015

    I have received the professional, guidance and direction necessary to engage in all steps-phases of debt resolution. The team of Freedom Debt Relief are outstanding in terms of their customer service.

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    Process

    Reviewed Aug. 13, 2015

    I've been in the program for 4 months and have seen excellent results so far. FDR said it takes about 4 months to get my first settlement. Mine came in less time and I've had two settlements in just over that time. I wish I had started a lot sooner. I recommend anyone to Freedom Debt Relief. You'll be glad you did.

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    Reviewed Aug. 13, 2015

    It was good.

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    Customer Service

    Reviewed Aug. 12, 2015

    THIEVES!!! Would not recommend it for anyone. Do it yourself and you are better off. Put it this way, for a 19000 debt that was settled for 10000, they take 3800 and for a 10800, which has not settled yet but they will take 2600 as a fee. Oh and they make sure they get their money before any creditor. And no matter your experience, awful or not (which mine was Atrocious) the fee they will get. Not a penny less. So they can give you the run around and not answer your questions and treat you like an idiot, but guess what they have already received their cut, so go cry a river. I would suggest anyone who is going through this, DO NOT GO WITH FDR. EITHER GO WITH ANOTHER COMPANY OR DO IT YOURSELF. Do not fall for them - it is too hard to do it yourself. YOU WILL SAVE MONEY ACTUALLY TOO.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are very sorry you feel this way. Our program has helped tens of thousands of people and we do not charge any fees until we have negotiated a settlement that our clients approve. You are correct, anyone may be able to attempt to settle their own debt, although Freedom Debt Relief has been helping people for over 12 years, we have relationships with creditors and more leverage to obtain the best settlements possible. We will have someone from our Client Services team contact you today to review your program and answer any questions you have.

    Verified purchase
    Price

    Reviewed Aug. 11, 2015

    Freedom negotiated a debt settlement that was the same as the creditor had submitted to me personally. I was then charged exorbitant legal fees and was required to pay more money over and above the monthly fee I had been sending. These additional charges were far and above more than I had been told upfront and exceeded anything I could afford. I kept calling asking for an accounting and finally one service provider told me how much they were charging in legal fees. When I questioned concern about other outstanding creditors I was told not to be impatient. Following their plan would greatly exceed the time and the money I had initially agreed to. Beware. Freedom put me in a far worse financial situation costing me a great deal of money and time.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry for any frustration being in our program caused you. I am not sure who told you what, but we never charge any fees until we have a settlement that you authorize. Sometimes creditors do take legal action, but there are resources that our clients have the ability to use, depending on the situation. I know you have terminated from the program, but we will have an Advocate from our Client Services team contact you tomorrow and see if we can help answer any questions you may still have. This is not about trying to get you to rejoin our program, it is simply to see if there is anything we can offer you. The last thing we want is for you to leave our program feeling less than satisfied.

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    Staff

    Reviewed Aug. 10, 2015

    Since day 1, Freedom Debt Relief has been very helpful and supportive. Everyone you talk to is very friendly and knowledgeable. Definitely recommend them.

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    PriceStaffProcess

    Reviewed Aug. 7, 2015

    I was happy to see you complete Dress Barn. They were very annoying. I do not understand why US Airways has not been settle that account - was small $600.00. I am also wondering since we have so many account with one bank can you limple them together? Or you would not be able to pay some off because it is so much money and we do not have that much money yet to bargain with? Interest and late fees frighten me very much. I am happy to be on board and I thank you very much. This is a very slow process without much money. Good Luck and Thank You.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Our program has several variables to review when determining the best strategy to get the best settlements for each client. We will have someone from our Client Services team contact you today and review your program in depth with you. they will also be able to answer any questions you may have. By the congratulations on your first settlement, that is always exciting!

    Customer ServiceStaffProcess

    Reviewed Aug. 7, 2015

    At the beginning of the program, I had a great experience with Freedom. Towards the end I saved enough money to pay off the remaining balances. So I called in April 2015 and asked for a payoff. I submitted the funds to pay off all the debt. After a few weeks I called back and they said that they were paying off the debts and had a few scheduled in May. So, I called back in June and they did not have enough money in the account to pay off all the accounts. The agent asked if I could send in a little extra to make sure it was covered and anything extra would come back to me. I was a little upset but I sent an additional draft. Now while all of this was happening, they had stopped automatic draft until they started again in Aug. I was really upset because I was told they were not going to take any more money.

    I called them again - this time real upset. They said that they needed more money and they took it from the draft. I told them they had gave me 2 payoffs amounts and I was wanting a full refund on what they drafted from my account. Well, they said that a Manager would call me but they never did. So, today I checked the website and it said all accounts have been paid. I called them and asked to close the account. They said it would take a few days to get it processed. Well, we will see if this is over! I will be reporting the issues to the Better Business Bureau. In all I feel like was punished for paying off early and they wanted to make up some of that money. I would not recommend anyone from using them because of the problems I've had since April.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about any frustrations. We have since graduated this client and reached out to speak with them regarding their concerns.

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    Reviewed Aug. 6, 2015

    I am so happy I found out about Freedom Debt Relief. They are working hard to knock down my debt and I could not be any happier.

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    Customer Service

    Reviewed Aug. 6, 2015

    I have been very satisfied with Freedom Debt Relief. The customer service has been outstanding. I will recommend this company and program to anyone who has experienced the financial hardships, such as I have experienced. I am grateful that there is hope for my future and my family's future. Thank you so much!!

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    Process

    Reviewed Aug. 5, 2015

    So far, So Good. I have been in the program 3 mos and one of my bigger debts have been knocked out. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2015

    The person I spoke with was very helpful in telling me how to handle the situation of when creditors call me especially at my place of employment. She was very professional and caring.

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    Reviewed Aug. 5, 2015

    I wanted to become a part of Freedom Debt Relief because I had a life altering experience that my level of debt became overwhelming. I joined and have already realized a settlement after only being in the program for four months!!! It was exciting to receive the notification that one of my creditors had accepted a settlement offer.

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    Reviewed Aug. 5, 2015

    We have had so much financial difficulty the last year or more due to doctor and hospital bills. We were literally living off of credit cards. Thanks to Freedom Debt Relief, we can actually see the light at the end of the tunnel. I would highly recommend them to anyone who is undergoing financial problems.

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    Customer Service

    Reviewed Aug. 5, 2015

    The customer service of your company is excellent, with timely phone contacts to keep me updated on progress.

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    Reviewed Aug. 5, 2015

    Freedom financial has been very helpful in helping me resolve my debt. It feels like a big load has been lifted off my shoulders. I think this is a good thing for people who have overwhelmed themselves with debt and it has become too much to handle. Thanks so much Freedom!

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    Customer Service

    Reviewed July 30, 2015

    Great service and customer service... I like that you start lowering my debt and I'm feeling better and hope to start saving money.

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    Customer Service

    Reviewed July 30, 2015

    It's been great so far, great customer service and everything is rolling.

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    Customer ServiceStaff

    Reviewed July 26, 2015

    I am satisfied with customer service representatives being kind and attentive when I contact FDR. I am very dissatisfied with the fees being charged to settle my debts. After checking to make sure an account had been settled, I realized there is a $185 fee just to handle this, that is a bit outrageous. I realize my debt is large, however, I do not feel the fee should be this high to negotiate on my behalf. Despite the forms I mailed to my creditors, I am being hounded CONSTANTLY day and night. I was under the impression when I signed up, you all would also inform my debt collectors that you all were working on my behalf.

    Again, representatives (from FDR) I talk to are informative, supportive and kind, that is a plus.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are happy to hear that our Client Services team is helping you and being attentive to your needs. I am sorry that there was any misunderstandings of our fees or how our program works. The fees we charge are outlined in your contract and creditors do have the right to contact you for debt they are owed. We try and minimize these calls you get from your creditors, but we cannot stop them. We will have someone from our Client Services team contact you regarding these items and answer any other questions you may have.

    Price

    Reviewed July 24, 2015

    I was told that there was no way I could ever possibly pay off my credit card debt on my own (despite paying 0% interest on all but one account, which is at 7%). I was told that, even though I have been able to pay more than my monthly payments, with no record of missed or late payments, my best option would be to STOP MAKING PAYMENTS and try to settle with my creditors in court, using one of Freedom Debt Relief's services, of course.

    When I mentioned that that sounded like an option sure to RUIN my credit score the counselor asked me accusingly "Why are you so worried about your credit score?" Ummm... Wow. Where do I even start? Also, what you only learn upon further, detailed reading is that once your debt is settled for around 50% of the original balance, you now owe Freedom a service fee which can be quite hefty. I can see how this company must make loads of money off of the generationally poor, people who might lack a basic financial education. What a bunch of sharks!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    It does not appear that Ms. Crowner is a client of ours. We are sorry to hear the feedback from Ms. Crowner and we have left her a message to speak to her in regards to the presentation she said she was given about our program and how it works. We understand that our program is not for everyone, but it has benefited tens of thousands of people.

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    Customer ServiceTransparency

    Reviewed July 23, 2015

    I appreciate the updates that come at least once a month along with follow up calls to determine if I have any questions or concerns. Very attentive and pro-active.

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    Reviewed July 22, 2015

    They really are able to do what they say they can. They've already gotten one of our debts cut in half, after only 2 months. I'm sure that everyone is having some problems with finances, but we are a farming family. That makes it harder. We're finally able to sleep at night, just knowing that they are working with us.

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    Staff

    Reviewed July 22, 2015

    Excellent service and staff. Very helpful!!

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    Staff

    Reviewed July 22, 2015

    They are very helpful at first and very good in answering your questions. They told me that me and my husband might be eligible in their credit application that will pay all our debts in just 30 days. We submitted all the documents that they needed and eventually we got approved but they are asking $91 more of my monthly draft of $520 leading to $611 a month within the 53 months estimate payment. When you do the math that is more than $32000. They say that the estimate payment might change but I'm skeptical now. I received two court summons too but this company doesn't even tell me what to do. I only owe $26000 in my credit card debts but I'm paying more than I owe right now. If I only knew that this company won't really help me I should have not enrolled. I'm very disappointed.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about any frustrations you have about your Consolidation Plus program. We will have someone contact you tomorrow to review your program, payments and fees. They can also answer any other questions you have. It is our goal for our clients to feel good about their program, please give us an opportunity to do that for you and your husband.

    Customer ServiceStaffProcess

    Reviewed July 22, 2015

    I enrolled in the program in 2011 with a large amount of debt after a failed business and death of my spouse. They were awesome. They were supportive, helpful and got started settling my debts straight away. One of my debts was very large and the monthly payment amount was tripled after their settlement offer. It was difficult but with the help of family I was able to make these payments. I made these $$$ payments 2012 and all of 2012. In Feb of 2013 I was diagnosed with stage 3 breast cancer. No insurance and not eligible for financial aid. No medicare, no medicaid. I could not keep up the (in excess of $1000) monthly payments and asked if they could reduce or suspend until I could find a solution. I needed the money to pay for chemotherapy and to purchase health care.

    I received a very nice letter advising that was not an option and the account would close and any monies would be returned. Keep in mind I am a very sick little girl by now. Ok so (my bad) I assumed all monies would be paid to the creditors and they would explain my situation accordingly to help me through this time. Never heard from them again. I am now being sued by all the creditors for the full amounts - no monies have been applied. Where did the money go? I never received a dime. I have been contacting them for days. Each time I get the automated response. I am days from referring this to a higher power.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry for your loss and hope your health improves. Our program does work and we have helped tens of thousands of clients with hardships. Your largest account for over $50,000 was settled for 40%, which is a great savings. If you wanted to change your draft, you would have lost this settlement and could have ended up paying a higher amount back to this creditor. We see that you have already terminated from the program, but if we can be of any assistance we want to be. We will have a Client Services Advocate contact you tomorrow to review what you are doing now and if there is anything we can do to be of any help.

    Customer ServiceStaff

    Reviewed July 17, 2015

    This has been the WORST experience I have ever had with a company. If you are thinking of doing business with them, think twice and take your business elsewhere. They started out great, always very helpful and quick to answer my questions. But about the time I was facing my SECOND lawsuit with Discover, they became completely unhelpful and frustrating to deal with. Somehow it was impossible for them to comprehend that I was being sued a SECOND time for an account that had already been settled. I emailed, I called, each time I would get a different answer from an employee that clearly had no idea what they were doing. I tried for months to get them to help get this issue worked out, they did nothing. I requested copies of what they had paid on my behalf to Discover, they never provided it (which is incredibly suspicious if you ask me).

    Finally I had to get my own attorney involved and spend additional money on top of what I am paying this scam of a business to get it taken care of. So now they finally settled my last account for $700. They tell me it will be taken care of in six payments. Only problem is I am paying them $259 twice a month. If we do the math that totals $1813… more than I owed in the first place. I know they take their cut, but here is where it gets even more shady.

    I currently have $2000 in my account with them. Why are they still taking $518 a month from me when the money is already in my account? Does this mean they are going to keep this additional $2000 for themselves? When am I finally done with this scam of a program? And WHY did I enroll with $20,059 in debt and have paid in $19,073… Allegedly all of my accounts were settled for thousands less than what I actually owed. How much are they collecting for themselves and why are we not given any access to see this?

    All questions that I have asked in the last THREE emails that have gone unanswered. Suddenly they refuse to answer my emails when I am questioning their actions. I want to drop out of this program but I have no idea what they have actually been doing with my money and how much they claim I still owe them. How can anyone trust a company that won't be honest with what they are doing? I will tell everyone I know as well as anyone I even hear mention the name of this company to NOT do business with them. You will most certainly regret it and you will not save any money. Go with any other company!!!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about any frustrations about your program. The last thing we want is for you to not be happy with the services we provide. We are reviewing your program and all settlements. Someone from our Client Services team will contact you today to review your program and concerns.

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    Customer Service

    Reviewed July 16, 2015

    I can't send an email because I am told that FDRclient.com is not a valid email address. I need assistance.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry you are having any trouble emailing us or logging into your client portal. A member of our Client Services Team will contact you today to help you. FDRclient.com is our web site, any valid email address for us will have an "@" in it. If you are ever having trouble emailing or logging in to your client portal, please call our client services team and we can walk you through the process.

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    StaffProcess

    Reviewed July 15, 2015

    I am a customer of Freedom Debt Relief. When I inquired about their service, I was informed that they can and will do everything in their power to help with all my needs and questions. I have been in contact with a Mr. Marzine ** from the beginning. This all came about due to an on the job injury. Mr. ** has been very helpful from the first day, explaining to me what the process would be and directing me to other people who would be assisting me. Any time there were questions, they were answered. I am very happy with the service I have received! You will be, too!

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    Verified purchase

    Reviewed July 15, 2015

    Great to deal with and the trust is definitely there in handling my account...

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 15, 2015

    Everyone has been very helpful and answer questions when I need help.

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    Customer ServicePriceStaffProcess

    Reviewed July 15, 2015

    So the first person I talked to that set everything up for me was great and I decided to go with the program.. I set it up to make my payments come out on the 26th of the month and that would start on June 26th. He said if I needed to change that to call back a certain amount of time before the payment came out. I literally Called back two days later and said that I needed to change it to July 26th.. A guy named Titrail ** sent me a form via Docusign and I signed and returned it. I then called back to verify with a random agent that it had been received and that the money would not be pulled in June.

    A woman called me randomly one day (since I was new to the program) and asked if I had any questions about the program.. I then asked again if that payment would be on July 26th again, and she responded with "Let me check that out," and I went on hold. She came back momentarily and said that they would not be pulling. On June 26th I received notification from my bank that I was below 50.00 and I checked and realized that they pulled the money anyways. I called immediately and they said it would take up to a week to refund so I placed a stop payment with my bank.. That was 30.00. It backfired and they canceled the stop payment and then the money still went to them and it caused my checking to overdraft and I got more fees. Finally I call back and ask them (for the millionth time) for a refund and I kept getting people telling me different things and finally I got one that understood my situation and she promised a refund in 3 days.

    3 days came and nothing and I called back and got a different rep and he said 3 more days. I waited 3 more days and nothing and then I call back getting a rude customer service rep that says I have to contact the bank they use. They made me wait that whole week for nothing. SO instead of their bank putting the money into my account I had to wait a week for a check to be mailed to me and when I got it, they shorted me $20.00. So this company (AT FAULT) pulled money from me without me authorizing it and cost me up to $50.00 in fees with my bank and took 20.00 from the money I put in. They are all on different pages and they are very unprofessional. I canceled out of the program and I still had to call them a million times! DON'T TRUST THESE PEOPLE WITH YOUR MONEY!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about your experience, it is not the way we want to do business and we will make sure that your overdraft fees are covered. We will contact you today to confirm all details regrading your refund.

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    Reviewed July 11, 2015

    Two thumbs up!!

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    Customer ServiceStaff

    Reviewed July 9, 2015

    I called FDR to get a payoff amount so I could close my account. I informed the CS Rep that I had a limited time where I could get my hands on funds to pay off my account. After a few calls I was told that I needed over 14k but I had 6k in my account. So that left a balance of over 8k but for me to call back and get the exact amount the next day. I called back and was given a number of $8,911.00 to close my account. They also emailed me this same amount of $8,911.00.

    I got the funds instructed by FDR and when I called back for them to pull that amount from my bank account they flipped the script and said I still needed 14k. So I needed over 5k MORE THAN I WAS GIVING! Now I'm stuck, can't get more funds and can't close the account! Talked with Supervisor Meesha and did not get any help. Meesha called me back and left a message to call her and the CS reps will not put me through. They keep saying they will email her. NO HELP & NO INTEGRITY! FDR screwed me really bad. I have an amount in writing that they will not honor.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry of there was any mistakes or confusion about the amount needed. Our Client Services manager will be contacting you today to assist in resolving this.

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    Customer ServiceStaff

    Reviewed July 9, 2015

    When I first signed up I was hesitant, but no longer. Everyone has been so patient and friendly, and helped answer my questions. When I saw the first settlement was I stunned - I only have to pay 30% of the balance. That is incredible! Thank you!

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    Verified purchase

    Reviewed July 8, 2015

    Settle one debt so far. So far everything has gone the way they said from the beginning.

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    Verified purchase

    Reviewed July 8, 2015

    I love how freedom financial has helped me take care of some of my credit score issues. I just did not know how to go about this. A huge thank you!

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    Verified purchase

    Reviewed July 8, 2015

    I'm pleased this far settlements are being made and the goal is to get my credit back to standard position. They are very responsive and keeps me updated on every move that made concerning my credit. Again I'm pleased.

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    Customer ServiceStaffTransparency

    Reviewed July 4, 2015

    I entered into an agreement with Freedom Debt Relief and I knew going in that my credit would crash but, after the completion of the program, my accounts would be settled and I could rebuild. I was informed by FDR that some banks may insist on settling with us but was instructed to let them deal with the banks because they always settle. Well after 2-1/2 years the only holdout, Chase Bank, refused to work with a 3rd party and we were issued a debt cancellation 1099-C for the entire $11,000 debt which is a bad mark on our credit. I immediately sent the information to FDR and they responded saying they would review my case and settle my account for closure.

    That was March 26th 2015. It is now July 4th and still no closure and no communication. The problem is that they have $3,500 of my money and my account has not been updated in over 8 months because there is nothing to report on. We filed our 2015 taxes and had a total of $4,500 tax debt and after 3 months of repeated calls to FDR, I am so frustrated because everyone I talk to assures me that they will forward my case on to a higher supervisory level for review and settlement. The most frustrating part is that I always have to give them all my information even though my file contains all the notes they need and every representative does finally see the problem. However, they apparently have no regard for their customer, they only have my money, which I desperately need.

    I have also had to regularly request a deferred draft payment of $408 from my account because they continue the auto draft. The last rep I spoke to was finally able to stop the draft payments altogether but another 2 weeks and still no response from FDR. I did receive one settlement offer from them for the Chase account which infuriated me. How can they claim to have a settlement with a bank that had already cancelled the entire debt and left a bad mark on my credit with no support from FDR, and yet FDR is trying to take credit (and my money) for negotiating an agreement.

    As of now my account shows that I am behind $1,200 on my obligation, due to my missed payments. Could that be why they're delaying closing my account? I did inform them several weeks ago that if they didn't settle my account I would submit a bad review. Apparently they're trying to figure out how much of my money to keep. Stay away from these shysters!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry for any frustrations you are having regarding this last enrolled account. A member of our Client Services team will contact you today to make sure this gets completely resolved and any funds remaining in your dedicated account are returned. We will also make sure to process your graduation packet.

    Verified purchase

    Reviewed July 3, 2015

    I've only had three withdrawals made on my credit consolidation account, but have two settlements with hopefully more pending soon. Freedom Financial has made this experience as easy as possible, while not downplaying its seriousness.

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    Online & AppStaffProcess

    Reviewed July 1, 2015

    The reps at Freedom Debt Relief have been very helpful in answering any questions I may have and walking me through the process. They have been very responsive and even proactive in addressing my concerns. After 4 months in the program (5 deposits), my first of four debt settlements cleared and for an even lower amount than they predicted. A very worthwhile experience (if you are unfortunate enough to need their services). Their website is sufficient and generally updated with the latest information about your account. An overall great service and company.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Congratulations on your early success and thank you for the kind words!

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    Staff

    Reviewed July 1, 2015

    I think your services are awesome - With a professional and caring staff. I don't feel like I got condemned for having a life-changing event when I had to sign up when my wife lost her job due to downsizing. You are all awesome and I have no regrets signing up for your services. Thank you for the great experience.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We understand how difficult it can be and we thank you for the kind words!

    Verified purchase

    Reviewed June 29, 2015

    Thank you for resolving the first debt so quickly. Never thought it would be this soon. Thank you!

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    Staff

    Reviewed June 27, 2015

    Freedom Debt came to my rescue. They were able to get me out of debt so quickly. First I tried everything myself, nothing was helping. So grateful to them. I will forever be indebted to Freedom Debt. I absolutely recommend them highly. Thank you so much!!

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    Price

    Reviewed June 25, 2015

    I think you guys try to do good work, and I think you also are pretty upfront about what it's going to cost. However, somehow, my expectations were not really in line with how these "resolutions" shake out. Probably should have done this math first: I submit to the program an amount, say, $14,000 on X date, and a number of months later you (and I together, it turns out) manage to negotiate a settlement on that of, say, $5,500. That's a principal reduction of 60.7%, which sounds REALLY great! However, there is the matter of the fee... about $3000 or 21% of the original balance. That takes the "savings" down to about $5500 or about 30 percent. Now the kicker... During the time it took from joining to settling, the debt was jacked up by the bank from 14K to 19K.

    So, taking a $5500 settlement for a 19K balance, they then report 1099 "forgiven debt" income to the IRS of $13,500... upon which I gotta cough up a 40% tax payment, or about $5,400. So, I started out owing 14K, and the amount I wind up paying is 5500 + 3000 +5400 = 13,900. That's a savings of $100. So, I took my credit rating from 710 to basically 0, and I saved $100. I am having difficulty seeing this from a positive viewpoint. Perhaps you have a different way of looking at it?

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We understand your situation. Although not all creditors do send 1099C's and if they do, we encourage you to take them to your tax professional to determine how much if any you are liable for. We will have someone contact you to review the details of your program, fees and ultimate savings.

    Verified purchase

    Reviewed June 24, 2015

    Keep up the good work - sooner than later if possible.

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    Customer ServiceStaffProcess

    Reviewed June 24, 2015

    Very unhappy with the program. I would not have joined had my rep ** told me credit unions are notorious for not settling and negotiating for less. My debt has not been reduced and I have had to increase my draft to cover fees. The FDR customer rep ** and ** said I am going to be charge FDR fees for negotiations which will in turn make my original debt go $3500-4000 higher. The whole point of me joining was to have my debt deduced. To make things right I have requested any fees from my WFCU creditor PRENOVOST, NORMANDIN, BERGH & DAWE be waived. I am now waiting for a response.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We understand your frustration and we want to make sure your concerns are addressed as quickly as possible. Someone from our Client Services team will contact you today.

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    Staff

    Reviewed June 24, 2015

    They are very helpful and informative.

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    Customer ServicePrice

    Reviewed June 23, 2015

    I asked FDR to defer taking fees from my account until they actually have liquidated a debt almost entirely. "Settled" and "Paid" are not the same thing as I have been contacted by several companies who are either awaiting payments! FDR has already taken over $4,436.00 in settlement fees from $10,621 in payments that I have made since joining the program September 2014. In addition, they charge me a $7.25 monthly account fee along $10.00 and $3.00 fees for making phone payments, etc. I am very concerned about how my money is being applied, especially when bill collectors are contacting me and the bills in question could have been paid out of the money FDR has received in my account already! Their results (paid in full) thus far certainly do not warrant $4,436.00 in payments. I have asked for a detailed explanation of each of the settlement fee payments taken thus far and what bill they are applied against.

    Updated 7/16/2015 - On June 23, 2015, I filed a dissatisfaction review regarding how FDR is taking fees before debts are being paid in full. I was contacted and later provided a document outlining fees collected vis-a-vis accounts paid. I have contacted FDR to express my continued frustration with their fee extortion system. Furthermore, I was contacted recently by companies advising they do not work with FDR-like companies. Thus, my monthly payments need to be adjusted downward because two of the accounts totaling almost $9,000 are being paid by me. I have sent them emails regarding these matters. Thus far, I have received no response to either of my two emails! It seems that I will have to use this vehicle as the means to get responsiveness to my concerns.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry for any confusion about any fees or transactions. All fees for Freedom Debt Relief and fees from Cross Roads Financial (The payment processor) are in your contract. We will have someone from our Client Services team send you a transaction history of every transaction you have had since being in our program and they will call you to review the data and answer any questions you have.

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    Staff

    Reviewed June 18, 2015

    Any tardiness with account has been purely my fault. The folks here at this site have been knowledgeable, friendly, and very patient with me. I have been suffering from a host of health problems and they have been very patient with me. I am most grateful.

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    Verified purchase

    Reviewed June 18, 2015

    Real forward. At first I was not sure, but I am thankful now.

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    Verified purchase

    Reviewed June 15, 2015

    Freedom Debt Relief has provided the chance to get out of debt, but I have learned how to better manage my finances. They are great to deal with.

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    Verified purchase

    Reviewed June 12, 2015

    Can't get help.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are so sorry if you are not getting the help you need. It looks like you have 2 accounts already resolved, which is great news! A Client Services Advocate will contact you today to answer any questions you have about the program.

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    Staff

    Reviewed June 12, 2015

    So far we are pleased with our experience with Freedom Debt Relief. They have been courteous and polite whenever we have talked with them. We have only been with them 2 months and already they have settled one account. We are looking forward to having all our accounts settled and our credit restored. We appreciate their help. Thank you.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Congratulations on your early success!

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    Reviewed June 12, 2015

    So far I have had a great experience with this company and taking care of business. The only complaint I have is that I still have yet to get my welcome packet in the regular mail so that I can fill out the forms and get them back to you.

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    Verified purchase

    Reviewed June 10, 2015

    We enrolled our debt which had become overwhelming to us with Freedom Financial in April 2015. They have already negotiated a 50% reduction on one of our accounts and if things keep going this way we will be very grateful and happy customers. Our debt got out of hand when things changed with my husband's health and our jobs. We are both retired now and the need to pay off this debt became critical when the news regarding my husband's health prognosis was not good.

    I knew we had to get help so we took a chance and it seems to be working. We are looking forward to more settlements in the future and we have already restructured our spending and no longer use credit. It will take some time to work this out and we expected that but I feel as long as we are doing our part they seem to be quite efficient at doing theirs which takes a huge burden off of us. Thank you Freedom Financial. We had not had to do this before so there was of course a worry about it actually working but we believe now we made the right choice for us.

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    Staff

    Reviewed June 10, 2015

    I've had the best experience! They're always checking in and making sure you don't have any questions/concerns which is great!

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    Verified purchase

    Reviewed June 10, 2015

    I am pleased with all the support I am getting from FREEDOM DEBT RELIEF :-).

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    Staff

    Reviewed June 10, 2015

    Very pleasant staff and helpful with my debt issues.

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    Verified purchase

    Reviewed June 8, 2015

    Little frustrated with time in between first settlement. Not sure of which creditor active negotiations are occurring and if offers have been presented.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We never want our clients frustrated. On average it takes 4-6 months for a first settlement and there are several variables on the time frame for the next settlement. Overall the average time to complete our program is 36-48 months. Someone from Client Services will contact you today to review your accounts, progress and answer any questions you have.

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    Customer Service

    Reviewed June 6, 2015

    I cannot register for an account in order to keep abreast on what is happening. Each time I register it says that it will send a confirmation email but I never get it which prevents the finalization of the registration process. I have brought this up to customer service which I was told that they would register me and I could change the password but that never happened. They also took money from my account which made my bank account to be overdrawn and they said they would return the funds but never did.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First off, congratulations on your first settlement after only being in our program for about 2 months. As far as logging into the client portal, we will have a Client Services Advocate contact you to help you log in and review your drafting history. If we caused you to be overdrawn, we are more than happy to refund any fees you were charged by your bank.

    Customer Service

    Reviewed June 4, 2015

    After losing a great job, I found myself only making about a third of my previous salary. Within a few months, bills started getting tough to pay. I needed help. I didn't want to "beat" anyone out of what I owed them but I simply couldn't pay everything. When I enrolled with Freedom Financial, I felt that finally there was someone on my side, helping me to get some relief. However, I received notice that both American Express, and Discover, were filing a lawsuit against me.

    When I called to tell Freedom Financial their response was "We are not legal representation" and I would have to decide what I needed to do about those lawsuits. I tried to handle it myself but quickly became overwhelmed with all the documents I was receiving. SO, I had to hire lawyers to represent me. Now, I couldn't afford to pay both the lawyers and Freedom Debt Relief, so tried to reduce the amount I was paying Freedom Financial. I was told that if they could not maintain the monthly amount in my account that the accounts that had "settled" then they would not be paid and would null and void our agreements. The situation was at a point where if I had the funds to pay both Freedom and my lawyers, I could have been paying my debts myself.

    AT that point, my lawyer advised me that the best plan for me was to file for bankruptcy. I contacted the bank that held the account that was set up for my debt settlements and closed that account and was told the money left in that account would be credited back to me (since that money belongs to me). Well no money was returned to me and when I questioned the bank about the funds, I was informed that Freedom Financial had taken the funds from that account for their "fees". Now I understand that the company is in business to make money, that they work on my behalf and deserve to be paid for those efforts; however, in my case all that was accomplished was my being sued.

    When I dropped out of the program, I would have thought that ended our relationship and to be charged another round of fees amounting to several hundred dollars seems shady and underhanded. At a time when understanding that their efforts had done nothing to help me resolve my difficulties (except getting me sued) and appreciating the fact that every dime is important at this point, it seems to me that their only concern is collecting their " fees". Where is the CONCERN and COMPASSION they brag so much about? Apparently those are just words designed to appease their clients' concerns and are not really practiced.

    SO in review...I get to PAY for a year of my time being wasted since I still have to file for bankruptcy. None of my accounts have been settled, since I'm now out of the program AND their biggest concern is the collection of their FEES. Understand, I'm not trying to blame them for how things have worked out. I'm just trying to appreciate how you justify collecting fees for a job that didn't accomplish any of the goals that it was designed to accomplish. So...BE AWARE...BE CAUTIOUS and unfortunately DON'T TRUST THEM to do the RIGHT THING because ultimately "they need to be paid" whether they "help" or not.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about your experience. Unfortunately creditors can sue for money that is owed, Freedom Debt Relief works with attorneys to settle client accounts. We will have a Customer Service Advocate contact you to review your program transactions including all fees paid.

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    Reviewed June 4, 2015

    I think Freedom is great and I would recommend to everybody that wants to get out of debt.

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    Staff

    Reviewed June 3, 2015

    After going thru some stressful times, Freedom Debt Relief was there to assist us during our time of need. They were very professional and answered all our questions. Due to their help, my family and I are back on track.

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    StaffProcess

    Reviewed June 3, 2015

    This is the best program. I feel very comfortable when I talk to everyone. I'M VERY satisfied.

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    Staff

    Reviewed June 3, 2015

    I highly recommend Freedom Debt Relief, they are taking the steps to help overcome my obstacles with my financial crisis. I am so grateful that they a part of my team. Resilience is the key to success and debt free. Thank You.

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    Customer ServiceStaffTransparency

    Reviewed June 3, 2015

    I have been extremely impressed with the amount of helpful, friendly communication I have had while working with Freedom Debt Relief. Not only are they very helpful when I initiate contact, but they have also contacted me periodically just to check in and make sure everything is still going well. Couldn't be happier and more grateful to have been hooked up with this company.

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    Verified purchase

    Reviewed June 3, 2015

    I had a really hard time trying to get them to take off one of the accounts that I had to settle myself. I was impatient and wanted things to move faster. Things are good now.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry if you had any trouble having an account removed from the program. We are glad to hear that it has been taken care of.

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    Reviewed June 3, 2015

    Couldn't be happier with how this company is helping us to get back on track!

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    Staff

    Reviewed June 3, 2015

    Everyone has been extra helpful.... Now I only have to finish with Bank of America and I am done with credit problems.

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    Customer ServiceStaff

    Reviewed June 3, 2015

    Updated 03/27/2020: Great way to consolidate nagging and overwhelming debt....so pleased with every aspect of my journey with Freedom From Debt....once I was signed up everyone was very helpful and courteous. I would truly recommend FFD....I’m almost done with my contract and couldn’t be more relieved.

    Original review: I am grateful to the people of FDR. They have begun to relieve my debt and all the phone calls and nasty letters have ceased and I am well on my way to being debt free. I had so many hardships causing me so much stress that Freedom Debt Relief has helped me with. I can now concentrate on the important things in my life without constant worry and without the stress that was starting to take a toll on my health... Thank you so much everyone at Freedom Debt Relief!!!

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    Reviewed June 3, 2015

    So far I have been able to resolve the debt on one of my credit cards and I am very happy with how fast I was able to resolve one of the credit cards. Freedom Debt Relief has also been very good about checking up on me and my account. It is nice to know I am one step closer to being debt free.

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    Verified purchase

    Reviewed June 3, 2015

    2 of 4 accounts have been settled within first year. My only regret is that I did not choose this solution earlier. In the not too distant future, all of my accounts should be resolved and I will be at a new place in my personal finances and peace of mind. Thanks.

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    Staff

    Reviewed June 2, 2015

    I have been nothing but pleased with Freedom. I cannot possibly begin to express the relief felt every time I get an e-mail saying another account has been successfully negotiated. Thank you SO MUCH to the entire Freedom team. You are a blessing!

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    Reviewed June 1, 2015

    They keep in touch and let you know your status. If you're serious and can adjust your budget, I highly recommend starting this program. It's your future that depends on decisions you make today! Don't delay because tomorrow is just around the corner.

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    Customer ServiceStaffTransparency

    Reviewed June 1, 2015

    They are great to deal with. They explain everything that they can do and ensure that you understand what you heard. Always following up to see if I have any questions about their service. Pleasant people to talk to. Everything and anything you have on your mind they are there to talk.

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    Verified purchase

    Reviewed June 1, 2015

    I am very disappointed with your services. Most important, I was not told there would be a 21% fee for all settlements. I was not told I would have to have x amount of dollars before you could proceed with settlements. I was not told there could be judgments brought against me.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear there were any items of your program that were unclear. We want to make sure you have a very god understanding of how our program works. Someone from our Customer Service team will contact you today and answer any questions you have.

    Verified purchase

    Reviewed June 1, 2015

    Happy so far.

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    Verified purchase

    Reviewed May 31, 2015

    I have only been in the program for 4 months but Freedom Debt Relief has taken a weight off of my shoulders. I have two accounts that are already settled and well on my way to get all of my debts cleared up.

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    Customer Service

    Reviewed May 29, 2015

    I have been treated very courteously on the phone each time I have called with questions. They are always answered completely and I usually have more than one. A few accounts have already been settled in six months.

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    Verified purchase

    Reviewed May 29, 2015

    During the process with FDR we have seen one account settled so far. We recommend FDR beyond question, but the only thing we would prefer to know where they are with the negotiations. There is nothing that tells us where they are at.

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    Customer ServiceStaff

    Reviewed May 29, 2015

    All of the people I have talked with on the phone have been respectful and helpful and knowledgeable. They are very communicative via phone and email. I am confident and comforted that my debt will be handled and my life improved when we are done.

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    Customer Service

    Reviewed May 29, 2015

    Freedom Debt Relief has really worked to help me become debt-free without being overwhelmed by constant calls from debt collectors to which I don't know what else to say. I have settled a debt completely within eight months with their help.

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    Process

    Reviewed May 29, 2015

    Processing of account was smooth. However, settlement from creditors is slow. To date, only one creditor account has been settled.

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    Verified purchase

    Reviewed May 29, 2015

    It is giving me peace of mind knowing I WILL PAY my bills and be out of debt. THANK YOU SO MUCH.

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    Verified purchase

    Reviewed May 29, 2015

    I couldn't be happier. You guys are great.

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    Verified purchase

    Reviewed May 29, 2015

    It took a while to get started but within the past 2-3 months I have been to resolve 1 of my high revolving interest credit cards. I appreciate the contact I have had with Freedom Debt Relief.

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    Verified purchase

    Reviewed May 29, 2015

    I have been satisfied with Freedom Debt because they have settled 2 debts in 3 months and I highly recommend them.

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    Transparency

    Reviewed May 22, 2015

    Freedom financial is in constant contact with me for updates, which assures me that they are always working on my account. They have taken care of 1 so far and 2 remain. But I have complete confidence in their work.

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    Staff

    Reviewed May 22, 2015

    I'm in so far, for seven month with Freedom and I am very satisfied with the progress of my problem. Things have went exactly like I was told and I do have the feeling that each person I have talk to really care about my well-being.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for the positive feedback!

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    Staff

    Reviewed May 21, 2015

    My experience with personnel with your organization has been very cordial. All my requests have been handled to a satisfactory conclusion. Everyone has given me the feeling that my requests were important and promptly handled. I have been advised of my first client debt settlement. Hopefully as my account builds, other settlements will be made. I am satisfied with the help all have given me and it is appreciated.

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    Customer ServiceStaff

    Reviewed May 21, 2015

    For a long time I consider joining a company to help get my credit repair and get a new start but every time I called a company, I would change my mind because they would start bombarding me with calls and emails, or the people I speak to would be rude or just not making me feel comfortable. But when I called this company, I feel so at ease. All my questions were answer to the point. I was being encourage and not forced, I just felt comfortable. The person that assist me was very knowledge and understanding.

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    StaffProcess

    Reviewed May 20, 2015

    I actually received a pre-approval letter through the mail and I do get a lot of these letters which I usually just toss in the trash. But, this one caught my eye because of the BBB association as well as the AFCC accreditation. I did my research before getting involved and am so glad that I did. The process was so easy and I bombarded the representative with questions and e-mails after e-mails. She was so nice and so eager to help me. I'm just so relieved that I am finally getting out of debt. I couldn't be more pleased.

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    Verified purchase

    Reviewed May 20, 2015

    Just your normal person that got caught when the economy to a dump, jobs being dropped and places being combined. I contacted them 2/2014 and heard that magic saying. Then after a year I get that magic saying again and was told all about their C+ program that will really help you. They give you a 1 min run through on the 15 page contract asking you to initial each page. Bottom line is I went in with $38,427 in debt and by the time I get out I will have paid $36,840. Funny thing they also sent me something to fax them telling how great I feel. I could go on forever about them but will leave it at this. IF IT SOUNDS TOO GOOD TO BE TRUE IT IS - RUN. FREEDOM DEBT DISASTER.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry that you seem frustrated about how our C+ program works. Our C+ program is a very effective way for many of our clients that qualify to get out of debt faster and start rebuilding their credit faster. Someone from our Customer Service department will contact you today and review any questions or concerns you may have.

    Verified purchase

    Reviewed May 19, 2015

    Just a note to say that my experience with FDR was excellent. They helped me quickly to resolve my credit issue by settling 3 credit cards. Each card debt was settled at half of what I owed. Which was fantastic! I was able to qualify for a credit loan to pay the negotiated amounts (settlement offer) with the creditors. Since the loan paid off for my debt, my credit score keeps improving every month. Now, I'm making only one monthly payment for the credit loan at a reasonable amount. I'm happily satisfied with my experience with FDR.

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    Verified purchase

    Reviewed May 15, 2015

    Happy so far with all resolutions.

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    Verified purchase

    Reviewed May 15, 2015

    I was in a state of total despair prior to signing up with Freedom Debt Relief. They are taking care of everything for me, and it's great to know they have the highest rating from the Better Business Bureau. Already they have arranged a settlement with one creditor, after only four months. The amount of time and money I will save using their service is really significant.

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    Customer ServiceStaffTransparency

    Reviewed May 15, 2015

    I'm at a crossroads where I feel that this could go either way. I have A LOT of debt and I feel it is taking a LONG time to get anything settled. I only have two accounts that Freedom has even talked to. When my creditors call me asking for money they tell me that no one from the company has even contacted them to even try to settle the debt. I tried contacting my original representative who signed me up five months ago and I can't even get him to return my calls now that we have signed a contract.

    I'm very disappointed in how long any progress takes with this company and very disappointed in the different information I get from various representatives. I feel that there is no transparency when you sign up. I'm staying because I'm already so far behind in my payments that I can't catch up on my own and my credit has been destroyed these last five months. I was told that I would never be able to pay down this debt on my own, but at least my credit score was decent before this and I had never missed a payment. I'd like to know what "active negotiation" is when some creditors haven't even been contacted? I guess I'll cross my fingers and hope for the best. Luckily my creditors have been cordial so far when they call. :(

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First off, congratulations on the 2 settlements we negotiated for you. Most clients get their first settlement after being in the program for 4-6 months and you have only been in our program for less than 3 months. It can be scary getting creditor calls and the process does take time. Your estimated time to complete the program is 46 months and you are off to a great start. We will have someone from our Customer Service Team contact you to review your program in detail and answer any questions you have. I am sorry if someone did not return your call and that will be addressed internally as well.

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    Staff

    Reviewed May 13, 2015

    ** was extremely courteous and respectful of my situation. I was very satisfied with the level of service I received and would recommend your company.

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    ProcessTransparency

    Reviewed May 13, 2015

    They explained how the process works and helped every step of the way. They negotiated with my credit card companies and I am grateful for their help.

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    Staff

    Reviewed May 12, 2015

    I was at the end of my ropes with dealing with my monthly credit card debt and I tried every option before a friend at my bank turned me on to Freedom Debt Relief. They have been helpful, trustworthy, and true to their word with every aspect of my debt. They have gone above and beyond to help me and happy to say I am on my way to being debt-free! Thank you!!!

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    Customer Service

    Reviewed May 11, 2015

    I have emailed several times to your company from the beginning of my signing up with your company to please change my paying status to 142.00 on the 10th and 142.00 on the 25th of every month... Three months later I have yet to have my request granted. I have been hurting financially and making these payment adjustments works better for me. I am very upset that the full amount of $284.00 has been deducted from my account once again this month. I thought ya'll were here for me and help make things better for me. Why haven’t I had anyone contact me to grant my request... I have changed my number because of the harassment of my creditors but that is no excuse cause I have provided you with email as my contact. Please get this issue resolved as soon as possible while I try to figure out how to come up with the $142.00 that I thought I had extra to pay other expenses. Very upset and disappointed right now.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Your request for a draft change was processed on 5/11/15. Please email us your new phone number for our records. We would like someone from our customer service team to contact you to make sure everything in regards to your program is set up how you would like it to be.

    Verified purchase

    Reviewed May 9, 2015

    Thank you for your service and support with eliminating my debt.

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    StaffTransparency

    Reviewed May 9, 2015

    Thanks to freedom debt relief I have begun to catch relief from my debts. The service I have experienced has totally given ease mentally and financially. At the beginning I was helped with all that needed on my path to relief and FDR has periodically been in touch with me to keep me up to date with my dealings with creditors on my account. I have been very satisfied with all the help they have been able to assist me AND with. I wholeheartedly recommend freedom debt relief in your dealings on your way to happiness away from debt.

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    Staff

    Reviewed May 9, 2015

    I really am very grateful on finding freedom debt relief. They help me with my debts; they knew how to handle all my problems. I didn't expect to be done that fast and I'm on the way to rebuild my economic situation. Thank you very much FDR.

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    StaffProcess

    Reviewed May 8, 2015

    I've joined the program roughly 6 to 8 months ago and couldn't be happier. It's really leading me down the road to success. F.D.R is very helpful and will work with you anyway they can. Between the time I joined and now, I owe thousands of dollars below my original debt. It can only get better from here. Much appreciated to all at Freedom Debt Relief!!

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    Verified purchase

    Reviewed May 8, 2015

    When I signed up with FDR, I was stressed-free thinking of all my creditors. Thank you Freedom Relief Debt. And I am very grateful that 1 of my account was settled down. I am looking forward to my other debts to get paid off.

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    Verified purchase
    Staff

    Reviewed May 7, 2015

    I opened this settlement account with Freedom Debt Relief in NOV 2014. It has been only five (5) months, but I got my first settlement offer at 44% of the final total of one account. Freedom Debt Relief was instrumental in being able to make that happen! And the staff were all so very helpful when I had been given earlier offers at only $200 savings on $1300 debt and gave me a recommendation to wait for these later offers! Their knowledgeable experience in such matters is invaluable! Kudos and thanks, FDR, for giving me such great guidance at every step of this long-running journey I started 5 months ago. I feel so good that this marathon will be finished in 3-4 years and I will be debt-free! I just approved my first settlement in this timely fashion and it feels awesome to be making progress so soon!

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    Customer Service

    Reviewed May 7, 2015

    At first I was impressed with Freedom Debt relief. But lately I have tried to express my dissatisfaction with them about dragging out the last few settlements for another 18 months when they could be paid off in 12. They refuse to reply to my emails or return calls when I call and ask why they can't pay these last few debts off faster. I have even threatened to call the AG, but still no calls returned.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First off, congratulations on your completed settlements and we are sorry to hear about any calls or emails not being returned. Our fees are the same, whether it take 24 months of 44 months to complete a client from our program. The last thing we want for any of our clients is for our program to take longer than it should. Someone in our Customer Service Department is reviewing your program and will be contacting you to review this in detail.

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    Customer ServiceStaff

    Reviewed May 6, 2015

    I have been pleasantly surprised by the help and encouragement I've received from all the employees I have talked to from the beginning. Any time I had a question or concern I felt free to call and never felt intimidated. Wish I had done this earlier!

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    Customer ServiceStaffTransparency

    Reviewed May 6, 2015

    Although the online report has never worked for me, the agents have always been cordial and helpful in finding out what is happening. They are effective in dealing with the creditors, but one must be patient! Communication could be better. Thank you for your service.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First of all, congratulations on your first settlement and fantastic savings!! Our client portal is being redesigned and should be ready to launch in the upcoming months.Our new portal should be a nice improvement on how we communicate with our clients. please remember, if you ever have any questions, you can contact our Customer Service team for any help.

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    Staff

    Reviewed May 6, 2015

    Very pleased, they helped me a lot. They are working to get my debit done.

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    Verified purchase

    Reviewed May 6, 2015

    Contacting Freedom Financial is one of the best decisions I have made. The burden of worrying about my debt has been removed from my life. Freedom Financial congratulates me when there is a settlement. But it's Freedom that deserves the congratulations.

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    Verified purchase

    Reviewed May 6, 2015

    My husband and I just started the program in February and we already have had one debt settled. We still have a long way to go, but so far we are satisfied.

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    Customer ServiceStaffTransparency

    Reviewed May 5, 2015

    I am so pleased and relieved to have found this company straight away. The gentleman I first spoke to explained everything. I understood how it works what to do about phone calls from creditors and what to expect as the months go by already. In 2 months 2 creditors accounts have been settled, and phone calls from creditors have reduced significantly. It's such a relief to come home and not see 20 messages (some bordering on threatening) from creditors. I highly recommend this company.

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    Verified purchase

    Reviewed May 3, 2015

    I'm still concern as far as sending my information/documentation via fax. I do not receive any acknowledgement whether the faxed docs were received!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    When we receive faxes, you should receive a confirmation email that states we have received your fax. We will have someone from our Customer Service department contact you to make sure we get your documentation.

    Verified purchase

    Reviewed May 2, 2015

    Freedom Financial has been very helpful getting my debts cut to a reasonable amount. I would recommend them to every who is struggling with debt.

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    Customer ServiceStaff

    Reviewed April 30, 2015

    I called to inquire about a creditor calling. My customer service representative was very cooperative. She informed me that FDR dealt with who was calling me even though they stated otherwise. She also congratulated me on being on my road to debt freedom.

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    Staff

    Reviewed April 30, 2015

    I have to say Freedom Debt Relief has been a Godsend. I was in a situation where I never thought I would get out of debt. They were helpful and friendly from the very beginning. After 6 months I have already started reaching agreements with my debtors. Highly recommend them to anyone in a debt situation.

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    Process

    Reviewed April 30, 2015

    I am very pleased with Freedom! I feel like I have more control on my finances and know what money is going where. I'm so glad I found this program. I have a new baby on the way and I didn't know how I was going to provide for another child. (Not planned) I feel I can do that now and be ahead.

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    Customer ServicePriceStaff

    Reviewed April 30, 2015

    On apx 4/22/15 I was advised by ** that Freedom needed an extra $180 for six payments ($1,080) to take care of my debt with Discover Card. I asked if I could make a one time payment would the settlement be less. ** called back and said if I could pay $1,280 the debt would be settled. I gave the ok for the separate withdrawal. 4/25/15 spoke to **. I questioned if the $1,280 was the TOTAL amount necessary to satisfy the debt with Discover. ** said yes and it was a savings of over 70%.

    I called on 4/2715 to find out why the funds were not been taken from my checking account, and asked again if the $1,280 was the TOTAL amount to satisfy the debt. It was then that I was informed that it was not and the additional funds were taken from the Freedom account. Initially Freedom wanted $1,080 over six payments, but it cost me a additional $200 for a one time payment. I'm glad the debt is satisfied and behind me, but I have lost all trust with your representatives. Moving forward, I now have to call in 3 or more times to get an honest answer.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First of all, congratulations on your settlement. We are sorry if there was any miscommunication about the funds needed to settle this account. I hope you give us the opportunity to continue and prove that we are the best debt settlement company to work with. One of our Customer Service Advocates will contact you to review your program in depth and see if you have any questions.

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    Staff

    Reviewed April 30, 2015

    I wasn't sure what to think or do when I first became overwhelmed with debt. Finding Freedom Debt Relief has been wonderful. From the beginning, they have been with me all along, keeping in contact, making sure all my questions and concerns were addressed. They provide an online page so I can monitor my progress and call me every other week just to check in and make sure everything is ok.

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    Staff

    Reviewed April 30, 2015

    All the wonderful employees that I have dealt with have been absolutely wonderful to me and show so much concern and care. This is my first mishap in my life and I didn't feel alone at all, very prompt, courteous and attentive. I thank you all from the bottom of my heart and go upwards where I have always been.

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    Verified purchase

    Reviewed April 30, 2015

    Saved my life and my sanity! Thank you Freedom Financial!

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    Verified purchase

    Reviewed April 29, 2015

    I am very pleased! Thank you!

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    Verified purchase

    Reviewed April 29, 2015

    My first debt was resolved after 4 months in program. I was overjoyed. My only concern is that with the fees my bank account will recover slowly. I just pray each debt can be resolved before legal actions and judgments take place. Thanks for all you are doing!

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    Verified purchase

    Reviewed April 29, 2015

    So far in our journey to get out of debt, Freedom Financial has made it so easy and painless that I could not ask for better relief. So far so good... Let's get this debt out of the way!

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    Verified purchase

    Reviewed April 29, 2015

    ** is amazing! You guys really know what you're doing and so thankful I found you guys. Only one debt settled in the first three months but looking forward to getting the rest of it gone.

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    Verified purchase

    Reviewed April 27, 2015

    I've been a member for little over 6 months now, Freedom has already got 2 of my creditors paid off and for less than half that I owed! Very excited to see how the rest of my creditors are taken care of. I am very pleased with the progress that has been made so far!

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    Verified purchase

    Reviewed April 26, 2015

    All that has been completed to this point is positive, no issues, follow through is wonderful.

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    Staff

    Reviewed April 22, 2015

    I am very happy with all the staff in their kindness and eagerness to help.

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    Staff

    Reviewed April 22, 2015

    Over all I'm very pleased. I have no complaints and would/have recommended Freedom. It's a process and with any process it's an expectation for things to happen fast. Following the expert advice from Freedom is the way to go. Listen and follow. They know what they are doing.

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    Verified purchase

    Reviewed April 22, 2015

    I have been extremely happy with all the hard work that Freedom has done for us up this point.

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    Customer ServiceStaffProcess

    Reviewed April 22, 2015

    The day I was accepted into the program was a day of relief and joy. The endless phone calls and notifications are gone. Nearly every single contact I have had with your staff has been positive. They make you feel like you are the only client. Overall my experience has been positive....I look forward to the day that I am totally debt free.

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    StaffProcess

    Reviewed April 22, 2015

    Your program has been WONDERFUL - everyone that I have worked with has been above and beyond patient about all of my questions. I appreciate all of their help!

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    Staff

    Reviewed April 22, 2015

    I could not be happier with the professionalism and help I have received thus far. I referred my girlfriend to the program and between the two of us we already have three accounts settled. Thank you so much!

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    Verified purchase

    Reviewed April 21, 2015

    So far we have had a good experience with this service. We are hoping the entire process goes this smoothly.

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    Customer Service

    Reviewed April 18, 2015

    Good so far but I keep getting emails from something I filled out months ago.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are glad to hear that things are going good so far and we are sorry if there is something not working correctly. Someone from Customer Service will contact you today and find out the details of the item you say you filled out and you continue to receive emails about.

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    Staff

    Reviewed April 17, 2015

    A company that has honest people providing a straightforward solution to individuals in difficult situations. The overall results have been life changing.

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    Customer ServiceStaff

    Reviewed April 17, 2015

    Friendly & accurate response about my questions I have dealing with my current creditors. Also, provided me with future directions for debt relief within 44 & 48 months.

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    Staff

    Reviewed April 15, 2015

    I thought the company was very helpful out-of-the-way for me made it less stressful and I highly recommend.

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    Verified purchase

    Reviewed April 15, 2015

    Freedom Financial has worked with me in many areas. They have taken the burden off me to get my credit cards taken care of. I would recommend Freedom to anyone who is in debt and don't know how to get relief.

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    Verified purchase

    Reviewed April 15, 2015

    I can't say anything more positive.

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    Staff

    Reviewed April 15, 2015

    I have been very well pleased with the assistance I have received from Freedom! They have made a difference in a difficult situation!! I would highly recommend it to anyone trying to manage!!

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    Reviewed April 15, 2015

    I'm happy with my service.

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    Staff

    Reviewed April 15, 2015

    I was so relieved to receive notice of my first account settlement only six months after signing up with Freedom. I am more relaxed knowing that I have such a great group behind me dealing with my creditors.

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    Staff

    Reviewed April 15, 2015

    I feel that you have been helpful when I have questions. I am an older client and get confused easily. All of your people I have had experiences with have been kind and helpful. I am very happy to have one debt paid off but have so many more it gets me depressed. I just hope I am doing the right things to help you.

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    Customer ServiceStaff

    Reviewed April 15, 2015

    I am looking forward to resolution on all my accounts. I am pleased with the first 2 resolutions. I feel, though, that my Creditors border on harassment with the constant calls. Hopefully this will change. While everyone has been helpful and pleasant, I would like to commend ** my first point of contact. He was calming, insightful and reassuring. I doubt I would have signed up if not for him.

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    Staff

    Reviewed April 15, 2015

    The personnel at Freedom Debt are wonderful, helpful and informed. So far everything has been better than acceptable. Keep up the good works.

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    Verified purchase

    Reviewed April 15, 2015

    This is a very difficult situation to be in and quite scary. I would recommend that you do a better job explaining the process to the customer. There are a lot of different ways in which the debt is resolved and understanding those bring a peace of mind.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    You are correct being in this position and in our program can be scary, although we want to be your advocate during this difficult period in your life. We will have someone from our customer service team contact you today to review your program in detail and make sure you are clear and answer any questions you may have.

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    Customer ServiceOnline & AppProcess

    Reviewed April 15, 2015

    I have been enrolled in the program for 6 months and 2 of my 10 accounts are already settled for quite a bit lower than they were asking. They worked with me and I picked my payment date and at anytime you want to pay more (which is good because the more you pay towards the payoff the quicker they can settle) you can pay more. The phone calls from creditors were quite annoying but if you just let them know that you are working with Freedom Debt Relief then most of those calls will fade away, and the ones that don't I just auto reject them on my phone.....:)

    The thing that a lot of people don't realize is that the more money that you put into your settlement account the quicker they can get them settled. A lot of people want to have a really low monthly payment.....which would be ok, but unless you put more additionally they won’t be able to help you until you have enough money built up to use for negotiations. They are excellent about communicating when you have an issue, or a question and the website is really easy to navigate and keep up with your progress.

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    Reviewed April 15, 2015

    Fantastic Results. Excellent Customer Service.

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    Customer Service

    Reviewed April 14, 2015

    We began our debt program with Freedom Debt Relief in 2013. Our initial contact with their company was with **, one of their representatives. We spoke on the phone for hours as to what Freedom could do to help resolve our credit card debt. One of my top questions with him was "Will we be responsible, financially, for any 1099C forms sent to us by our creditors?" His response, and I have it in writing, was to "shred any 1099C forms we would receive. We are insolvent and do not have to worry about paying tax on these resolutions."

    Since the beginning of this year, we have been inundated with these forms from Freedom. Their response now when we call is that "they are not tax experts, please consult one". This was my main concern and I believe I was lied to by this company and fear further debt incurred from the IRS and possible bankruptcy now. I believe that ** got us to sign a contract under false pretense. Be sure to totally investigate your liabilities before dealing with this company.

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    Response from Freedom Debt Relief

    We are sorry to hear that there was any confusion regarding you receiving a 1099C. This information should be covered with our clients during your sign up process and during your welcome call, because we feel it is very important for our clients to know what to expect while being in the program. We will have someone from customer service contact you today to review this in more depth with you.

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    Rima increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with Freedom Debt Relief, Rima increased their star rating on April 19, 2015.

    Updated review: April 19, 2015

    After I called Freedom to cancel my account with them, they said that I'll have my money back (the monthly drafts they were saving in an account for future use) within 72 hours. I received my money today right when they said I would have it back. Their program may not have worked for me and I cancelled my account with them, but they were honest enough to return my money back. Thank you Freedom.

    Original Review: April 14, 2015

    I received an email/solicitation from Freedom Debt Relief around August of 2014. At that time I was having problems paying back my credit cards. I got in contact with them and they seemed pleasant and eager to HELP me. It was set that they'll take $424 from my checking account every month. They have gathered around $2800 from the monthly payments I have been paying them. 6 months have passed and they still have not started the negotiations with any of the 3 creditors I owed money to. I was getting very restless as the phone calls from the creditors were increasing to 15 calls a day.

    I called Freedom several times asking them why was the procedure taking so much time and that I was being very pressured by the creditors. They said that they couldn't stop the calls and that they had to accumulate more funds before starting the negotiations (being that I owed $30 000). One of the creditors had a smaller amount (around $2 000) and when I asked why don't they start with them (since they had the funds from the $2800 they already got from me) they said that this creditor was very fierce and that they needed longer time to reach an agreement. That meant more aggravation for me with no results.

    So now I was getting badgered by all 3 creditors, my credit score was extremely low (because of non payment), 2 credit accounts transferred the accounts to collection agencies. I was extremely unhappy. So I decided to take things into my own hands and deal with my problem another way. I email Freedom letting them know that I want out. They answered me back regretting my decision and telling me that my account has been transferred to the team who will close my account.

    My monthly draft was scheduled for 4 days later. So I emailed Freedom's customer service telling that since I am closing my account, not to withdraw any more money from my checking (I specified twice that there won't be funds in my checking account). 4 days are plenty to pass on the message. But what do you know, 4 days later they withdraw the money from my checking, leaving it in negative digit. I emailed Freedom 3 times yesterday asking them to reverse that last withdrawal but they did not even bother to answer me back; let alone reverse the last transaction.

    I had put my trust in that company but it seems they were only after the 21% they were going to get off the balance of my initial debt. I don't know if I am going to get my money back. I lost all trust in Freedom Debt Relief and feel betrayed.

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    Response from Freedom Debt Relief

    We are glad to hear that your money has been received, although very sorry that the program was not the right fit for you. There are several variables that are taken into consideration when we negotiate settlements for our clients and we want to make sure we do everything possible to get our clients the best settlements possible. Even though you have terminated from our program, someone from our customer service team will contact you today.

    Customer ServiceStaff

    Reviewed April 11, 2015

    I started with them in August and have only had 1/7 settled. The only reason it was settled was because of collections. If it hadn't gone to collections I'd still be waiting which I think is ridiculous! I just settled with one of my debtors and settled myself for 50%. When I called Freedom to let them know I need to drop that account they told me to send a fax with an explanation. Why do I have to justify my actions!? You guys are sitting around collecting your money while my accounts are going to collections and getting sued by these companies. There's so much mixed information from every representative you call. I do not recommend this company at all!!!

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    Response from Freedom Debt Relief

    First congratulations on your settlement. Sometimes we get better settlements from 3rd party collection companies. There are several variables our Negotiators use to make sure they get the best settlements for our clients. We are sorry that you are frustrated and someone from our Customer Service department will contact you today to review your entire program in detail.

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    Reviewed April 10, 2015

    I joined in October 2014 and so far have heard that FDR was able to negotiate with one creditor. Am hoping that the process would move along a little faster in order to alleviate that number of phone calls from creditors. Also have had one creditor send us to collection and recently received another letter from a new collector for the same creditor.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First of all, congratulations on your settlement. On average our clients get their first settlement in 4-6 months after joining our program. The program length on average is between 36 and 44 months. Our Negotiators have many variables they use when negotiating the best settlement they can for our clients and sometimes that is working with 3rd party collections companies. We will have someone from our customer service department review your program in detail and contact you today.

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    Staff

    Reviewed April 10, 2015

    Everyone associated with freedom debt relief has been very helpful and friendly. They are very knowledgeable and I like their enthusiasm in bringing my debt down and paid off. It's comforting to know they have my back and I don't have to worry anymore about money. I just make my one monthly payment.

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    Reviewed April 10, 2015

    I applied for a personal loan with ** who contacted me through my application on LendingTree. In speaking to him once, he informed me only when I asked that the rates range from 11-24%, but it would depend on factors. I figured, since my credit is excellent, I'd be in the lower range. After 2 weeks of back and forth emails and sending documents, I finally received the loan contract. In addition to the loan not being as much as I requested, and the term being 5 years vs 3, the interest rate was 24.3%!!

    When I questioned **, he lied and stated it was the interest and payment he had informed me about, and had the nerve to say I wasn't "paying attention". I would never have proceeded knowing definitely that the interest rate would be as horrible as a credit card. I would have appreciated honesty in return and instead felt like I was dealing with a manipulative teenager, who then blames the other instead of taking some accountability for not preparing me or explaining why I was provided the worst possible interest rate. I would never recommend this company or this loan officer to work with.

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    Response from Freedom Debt Relief

    We are Freedom Debt Relief and we do not provide loans for clients. We offer a debt settlement program that helps clients settle unsecured debt. Do you know the name of the company that you spoke with?

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    Process

    Reviewed April 9, 2015

    The services I have received have been life changing for me! I would recommend this program to anyone in need!

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    Reviewed April 9, 2015

    I am so Happy to be enrolled in the Freedom Debt Program. I'm am stress free just looking forward to be completely debt free. In the program only several months and one creditor has been paid already. No 'no more phone calls' and the staff has been just excellent 'no more high blood pressure'. I recommend this program to anyone who has been struggling to pay their debt.

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    Customer ServiceStaffTransparency

    Reviewed April 9, 2015

    I'm very happy for what FDR is doing to help me be out of debt in due time. Each time I call their office I get candid explanations and answers to my complaints & inquiries. They are very polite & helpful. I'm fully satisfied thus far.

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    Staff

    Reviewed April 9, 2015

    They keep you updated on what is going on with your accounts. They are friendly and willing to help you. It has only been 2 months and I am already putting money in a savings account. Thank you very much for helping me. I look forward to being debt free very soon.

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    Reviewed April 8, 2015

    This is my first experience with your kind of organization so maybe I don't understand completely but I think there is a great lack of information for the client.... Frankly, I have no idea what's happening at any time. I presume you are contacting my creditors to work out a solution but all I ever hear from are the creditors - not Freedom.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    First of all, congratulations on your first settlement. We are sorry to hear that you have any frustrations about how our program works. Unfortunately your creditors can be aggressive when attempting to contact you and we try to minimize these calls as best we can. We will have someone review your program in detail and contact you today to review it and any questions you may have.

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    Reviewed April 8, 2015

    I have had really good support from Freedom Debt Relief from day one. The system works.

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    Staff

    Reviewed April 8, 2015

    The staff at Freedom Debt Relief have been very professional and hardworking, helping to reduce my debt and get my finances in order. I highly recommend their services.

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    Customer ServiceStaff

    Reviewed April 8, 2015

    I had a wonderful experience with Freedom Debt Relief. They helped me to settle my debt very quickly. They were always very professional no matter how many times I called to ask questions. I can finally sleep at night without worrying how I was going to pay my bills. I would definitely recommend them to anyone who is struggling and can't see a way out. Thank you so much for all of your help.

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    Freedom Debt Relief Company Information

    Social media:
    Company Name:
    Freedom Debt Relief
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    PO Box 2330
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85002-2330
    Country:
    United States
    Website:
    www.freedomdebtrelief.com

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