Freedom Debt Relief Reviews

Overall our experience has been great. The "Dashboard" leaves a lot to be desired. It is not very useful especially in the beginning. The staff does not respond very well to questions posted on it. Also Freedom Financial posted a "hard inquiry" on my credit report which places a negative against my rating and I'm not happy about that.

I was so stressed out every single day, wondering how I would pay the next stack of bills and I had always thought of Debt. Reducing companies to be shady, or absolutely not an option for me. One late night, as I was on Facebook, I saw a pop-up for FDR. I was very reluctant to do anything, but I decided I had nothing to lose. As I learned more I realized that it was the right thing for me to do to get me through this financial hardship. I can breath again and have hope to be able to get out of this rut without bankruptcy.

I have received a rapid response and a lot of help from David at Freedom Debt Relief. Things are improving with his intervention. Thank you.

I've been very satisfied with the program so far. One account settled and looks like funds are in place for 2nd account settlement. I like the online portal as it's easy to navigate and I can keep up with what's going on weekly with minimal effort.

The staff members are very professional and helpful. I love the fact they update you with the status and inform you with enough information you need to know. Most of all you feel the dedication & the support.

I would highly recommend this company to anyone that's looking for help in debt reduction. Fantastic service and very helpful. I'll have one form of debt paid off this month already!

Don't understand where all the money is being spent on my acct. Not Happy.

Thank you, FDR!! Doing great job. 2 account settled in 6 months. Highly recommended to relatives and friends. Keep up the good work and more power and blessings to come. ❤️

Very good service. Keeps you up to date. Thanks for a job well done.

You guys are beautiful. You are doing everything you said you would! You are AA bad!

They are very eager to help and you will get a lot of calls and letters from creditors but be patient as that is part of the process. I spoke with similar companies and they do business in the same manner but they don't have as good of service.

I am very happy with the result of my debt. It has been so fast the result of the problem with my accounts. The support team is so great. They always look for a Solutions to go forward to solve the situation. So far l am very happy with my outcome. I really recommend Freedom financial to others.

I would recommend Freedom Debt Relief to anyone who is struggling with debt. They settled with my first creditor after 3 months. Their online client dashboard is a very useful tool if you want to see where they are at with your creditors.

Everyone has been helpful.

I have sent multiple emails asking specific questions and have effectively been ignored. The person that signed me up is nowhere to be found, voicemail and email messages go unanswered. When I do get a response the message simply tells me to go the portal site. Your referral program sounds good once you figure out what the rules are - it started with a $150 gift card when I referred someone after I was enrolled 2 months; then it was after the referred person made 3 payments; then it was after I made 3 payments; now I understand it's after I made 6 payments... so what is it and do your customer service folks know the facts?

I am very pleased with FDR. A few communication issues were resolved within a satisfactory time frame. Promptness through emails are great.

Had trouble making last payment on time and CS was very helpful.

They are making amazing progress with my debt. I check in with them every other week and feel so relieved and confident that the team they have put together are working hard on my behalf! Couldn't be more excited about my financial future!

I was completely misled when I signed up with this program. I was told that my money would build in an escrow account until final debts was paid and any and all fees charged by FDR would be collected at the END of the program once final debt was paid in full. Fee schedule also not explained. WHAT REALLY HAPPENED:

The information on the dashboard is inadequate and not useful. The information is too limited. My debt is mostly medical, so the company name listed is not always familiar to me. For example, Argent Healthcare is not a name on any of my bills, nor can I find an account number that matches the last four digits FDR provides on the dashboard. I can try to guess using the amount owed, but I have more than one bill that is $731. In addition, after I submitted my initial group of debts to FDR, I became aware that medical providers were willing to forgive the debt upon learning of my husband's death.

As someone who has always had great credit, it was a little hard to stomach turning over 2 of my creditors and just stop paying them, only to see my credit score plummet. I would have much preferred a debt consolidation loan. I also was not pleased that I had to speak directly to one of the collectors to finagle a deal. I thought that was FDR's job.

I was worried at first, but everyone has been so nice and helpful. The progress of getting my debt paid off has been a quick process. Would definitely recommend to a friend or family member.

When I contacted National Debt Relief and got transferred to Freedom Debt Relief with a new phone rep it should have been a red flag for me; however I proceeded to enroll and now regret it. I had way too much credit card debt for them to help, $62,000. I had some hiccups initially that were eventually resolved, and they settled my first debt in less than 2 months and thought everything was going pretty well. I had also signed up for the optional legal representation from NLLG for a monthly fee to "protect" me in the event of a lawsuit. I never missed or changed the amount of the bi-weekly auto debits from my checking even though funds were thin. I thought I was doing everything right. Fast forward to months 7 and 8 in the program, they settled 3 x more debts and I was very happy!

My experience with Freedom Debt Relief was exactly what I was told it would be. Customer service was always available and curious. They had patience with me. They did a great job getting my debt settled. Thank you Freedom Debt Relief.

So far Freedom Debt Relief has settled one account and is working on several others. Getting started was easy and the people I have had contact with have been super. They have made a uncomfortable situation easier to deal with.

We are pleased with Freedom Debt Relief. They began to settle right away. We did not have to wait till we had so much money in our account. We have not received any calls from our creditors and that means a lot to us. We would recommend them to all. Thank you.

We sent an email to you all today asking you to remove our American Express card from the list of creditors, this should help us to get out of debt sooner. We've been making good faith payments to them and have had no problems doing that, we just feel that it's silly to make payments to you AND to them, so we want them removed. We would appreciate a response and a new "Estimated Debt Resolution Comparison" sheet showing our new estimated pay off date.

Freedom Debt Relief has and is doing a fine job. I would recommend Freedom to anyone that has over extended themselves. They will do a good job and as quickly as possible. They have the experience and expertise to a professional job for anyone.

This has been a wonderful experience for my husband and I. We were behind in our bills due to the expense of our son being in college. They got the creditors off our backs and stopped us from being sued. I highly recommend this to others.

I am a fairly new client to Freedom Debt Relief. So far I have no complaints. They have already settled one of my accounts. I'm looking forward to the rest. When I call for information they are very informative.

Outstanding service. Really satisfied with the way Freedom Debt Relief resolved my debt. Saved me more than 50%. I'd recommend this program to anyone with debt.

Please with the service so far...

My husband and I have been in the program for 4 months now. We have 2 of our 8 debts in progress and look forward to being debt free in a few years. The main thing for us is that we now have a plan of action, before we enrolled we just saw the debt, and that was a constant reminder of our past (tough financial and emotional experiences) and it looked like we would never see the end. Now we do. We also know that to achieve the goal to be debt free we have to continue to be responsible for making our monthly payment to FDR. We only use our debit card now. No more credit cards for us.

Everyone I talked to is polite. I really do not understand the system completely, but it would help if they would inform us monthly on the progress of the current creditors they are working on, and their plans for the next creditor to be paid. Other than that, overall the people seem nice on the phone.

I'm so happy to be a part of this program. It has been great working with them.

I would recommend this company to anyone who needs help with getting their finances back in good order. Everyone I have dealt with has been more than helpful and very friendly.

I have found Freedom Debt Relief staff to be courteous and patient with me. I am most grateful to find a solution to the collection calls which traumatized me as my husband is not well and does not need this concern. I am also grateful to have a definite schedule of payments even though it is still difficult for me financially.

Very professional, informative, always there when I need to ask a question.

FDR has been wonderful to work with! Two of my debts have been settled, right on schedule and for less than the estimates. The staff at FDR are friendly, helpful, and always encouraging.

Debbie and I are very pleased with the progress of our debt consolidation. The staff has kept us informed at every hurdle we cross. It's been an awesome experience. There's hope in the future and we see a goal to the end of this problem we had. Would recommend this path to anyone who has struggled with their finances.

I would like updated status of where my accounts stand, what accounts they have been in touch with and what negotiations have been initiated. After 6 months in program I still do not know if I made the right choice. I have anxiety mainly because I do not know what is going on and Im getting phones calls and letters from creditors. One being wells fargo which my mortgage is connect to - I am not in default with mortgage but a personal loan with them and Im getting letters stating that repossessions can occur due to loan contract although it is an unsecured loan. It would be nice to have one go to person.

From the first time I called, I felt like I was being treated like a person instead of less than human. I know that you deal with thousands, but your people still are kind and business like. It's what is needed when a person makes that call to you. Almost everything was explained perfectly to me. I say almost because it seems that the fees just slipped up on me and they were a bit of a shocker. I don't fault you for making money, but I think explaining the fees a little more upfront and why would be better. Thanks.

I am very pleased with dealing with the personnel at FDR. And recommend my friends.

They have been wonderful and always helpful to direct me to get the correct answer to my problem. I would at this time refer a friend to this company.

At one point of my life when my bill's become out of control and debt collectors nonstop phone calls I have joined Freedom Debt Relief and I am impressed by how professionally it's done. The accessibility of assistance when you try to reach them is great. I already settled one account in short period of time and I have a few more to go. I am hopeful I will reach to my goal of being debt free. Thank you.

I have 3 accounts with Freedom. One has already been paid off for less than it would have. If I need to change a withdrawal date, all I have to do is call and everyone I have ever talked to has been very kind and helpful. I would recommend Freedom to others.

I contacted Freedom Debt Relief because I was going through medical issues and was unable pay more than the minimum balances on my credit cards and loans. Only being in the program for a short time, Freedom Debt Relief has settled paying off 2 of my accounts. One reduced by $382.00 and the other reduced by 392.00. Both accounts were over $700.00 each. I am grateful for Freedom Debt Relief and how professional and understanding they have been with me.

Nine months ago I began the process of debt reduction and now all the creditors have agreed to settlement amounts. The estimate from FDR was almost exactly the amount of the settlement. The process went smoothly and I was kept up to date on the progress. This program helped me avoid filing for bankruptcy. I highly recommend FDR. It has been a lifesaver.

Freedom Debt Relief was the answer to my prayers. I felt backed into a corner until they came to my rescue. Debts are dwindling fast!! Five stars for their customer service as well. Thank you, Freedom Debt Relief for being in my corner!!

So far I am very happy with Freedom Debt relief. They have paid my bills in a timely manner! Nothing hidden, no lies. Very friendly! Always there to answer my questions. WELL WORTH IT!

Everybody has been great.

Account - Handled with patience and understanding.

Changed policies/procedure after contract signed without notice. Took monies for themselves before paying promised bills. Difficult to get knowledgeable continuity. Homepage for clients difficult to maneuver and changed often.

Everything was accurate and handled as promised.

We have worked with Freedom Debt Relief for several months now. We are delighted with everyone we have worked with. Because we kept our end of the contract, we have been given the opportunity to resolve our debt in a more expedient manner. We have dealt with individuals from the beginning of the process who became friends & instead of putting us down for our situation have shown a caring understanding. Ann was our first contact. She is wonderful. We moved through several people & are currently working with Karlie. I have only great things to say about all who have helped us. We are at the point of recovering a good credit score. Thank you all & may God bless you for your kindness!

I am well pleased with how my accounts were handled. Everyone was professional and treated me real well. So happy I turned to FDR to help me. I was always aware of what was going on with my accounts. Thank you so much to everyone involved in getting me debt free.

Good. Gonna take more time to rate based on performance.

Updated on: Happy with how my debt has been resolved. It may have taken some time to get it all resolved but I am happy with the outcome. I would recommend this company to others who are struggling with their debt. Thanks to freedom debt relief my debt has been resolved.

Happy and about to be debt free.

I have been working with Freedom Debt Relief since 2013. In the beginning of my time with them, they were responsive and helpful. As time went on I had to negotiate the remainder of my settlements (7 out of 10) and still pay their HIGH fees as if they had acted on my account. My debt has been paid off for 2 months and I have paid all my fees. They are still taking money from me and not responding to me. They are shady and not to be trusted. DO NOT SIGN UP WITH them. You will be SORRY.

I was in debt. I saw a Freedom Debt Relief commercial on tv. I called, and I was treated with kindest, and respect, so I joined Freedom Debt Relief. They walked me through every step of the way, and helped me settle my debt. I highly recommend them. Thank you Freedom!

I started the program with Freedom Debt Relief in February 2016. I was afraid at first because this was something new for me. I never had gone through anything like this before. But I am so glad I stumbled upon that article on the internet that day. FDR staff from the beginning been helpful, polite and courteous. Would recommend them.

I am happy that I made the choice to work with Freedom 1. It was hard at first having all those credits harassing me and my family. But now they have paid two credits and I have several more to go. As they say, slow and steady wins the race.

Couldn't ask for a better experience. Everything has worked perfect so far and I've had my questions or concerns answered right away.

I mailed in $1,500 as per your legal dept request! I called, they said 72 hours. Well nothing, 2 other calls and no news. It was hard for me to get that money but I did promptly and now it has been two weeks and no news???

We are pleased with Freedom. They are doing a very good job with helping us achieve our goal to get out of debt. Everyone we have talked to has been very polite and helpful. Remember it took you a while to get into debt. It will also take you a while to get back out of debt. It will all be worth it in the end. Thank you Freedom.

I have been with FDR for a little less than a year, and in that time I have been pleasantly surprised and happy with the results. Their staff is very proficient and helpful and always responds in a very timely manner to any inquiry I've submitted. I only wish I had begun my return to solvency sooner!

I have been very satisfied with my experience so far with the Freedom Debt Relief Team. So far they have been there to help me in every way possible to make this easier on me. THANKS FDR!!!

So far I am happy with the help I'm getting. My problems with my credit are being resolved and I am very happy with that.

Consolidated Plus, a part of the Financial Freedom Network, has been assisting me in satisfying credit card debt through negotiated settlements and is now working with me to acquire a consolidation loan to settle past debts and create financial freedom for myself and my family. They have been very helpful and forthright in their direction and explain thoroughly the assistance they can provide along with making certain I understand what my obligations are. I highly recommend their services to those that are overburdened with debt.

I joined this company in March 2015, through Rescue One Financial, after seeking help from over $30,000 in credit card debt. At the time I was making all payments, credit scores in the 700's, but was quickly approaching the point of default or bankruptcy. The initial get out of debt pitch line sounded great, until they came to say "we cannot negotiate with them until your accounts become past due, so you must stop paying them". Mistake one.

I started with Freedom Debt Relief in August of 2015. I was skeptical at first, especially when my credit score started dropping. The support from the staff was phenomenal. They were reassuring, followed up in a timely manner, and sent prompt email responses. I also highly recommend adding the legal support (for like $12 a month), as I did have a need for their services early in the program and the legal matter was resolved quickly, as a result. Now, after only 9 months, almost every account is resolved and they were able to do for me what I could not have done on my own - significantly decrease my credit card debt. I'm looking forward to being debt free in 2018! I am thankful there are programs like this available, not because I HAD to do it, but because I WANTED to do it and put an end to the mountain of credit card debt I was managing each month.

I am pleased with FDR. They have helped me with my debt that built up over 3 years of unemployment. I haven't had a raise in over 10 years. I have worked in higher education and now K-12 and no raise in site.

Very pleased with results.

I have been served twice, and twice I had to go and make contact with lawyers and do all this paperwork by myself. I was advised to include a credit card that I was happy to pay on with a low interest but I was talked into consolidating it. Now I've been sued and sued for interest. The 3.5 years I was quoted to complete program has turned into about 5 and I even increased my monthly draft by 200. It doesn't end, it's always something that's costing me and is adding time to completion of program.

I am beyond pleased with Freedom Financial and their assistance they have given to me to decrease my debt. I would recommend them to anyone.

This is the best program I join to clear all my credit cards.

Freedom Debt Relief has been working diligently to help me reduce my debt with my creditors and so far they were able to make excellent agreements and reduce it by nearly half. I am so happy with the service they are providing and am looking forward to, with their support, coming out the other end on a healthier financial standing.

One of my creditors has been brought to negotiation. I look forward to the other creditors to be brought down soon.

So far have been having a good experience with Freedom Debt Relief. Seeing my accounts get paid off for less than if I kept struggling the 20+ yrs is a relief. I feel FDR has been consistent with getting things negotiated, and I look forward to being completely debt free.

Freedom Debt Relief is helping me get myself out of the hole I dig myself into. With their help I've been able to pay off one account already.

I don't feel that communication is happening between the consumer, bank, and Freedom. I'll give examples. I needed to defer a payment. Due to surgeries no job yet. Called Zach then called bank to defer. Next pay time 2 payments was deducted from account. Asked to just get out for now. Talked into staying. Zach said CAL bank defer month of May. I did that. Next pay time got an email saying payment didn't go thru. It has been very disappointing at the lack of understanding and follow through with communication. Feeling like I need to find someone else.

First of all, all those ppl who say they had a wonderful experience... I'm just going to have to assume that they are ok with creditors chasing them and their credit score being ruined. My warning is to watch out. They don't tell you that the IRS will tax you on any outstanding debts paid. We found out 3 years later and we are still paying. Every year we get a new charge from IRS for another debt that Freedom negotiated with.

I couldn't be happier with my experience with Freedom Financial. Keep up the great work.

I was served papers from my local court system regarding one of the creditors that was included in my debt plan. I called Freedom Debt Relief then faxed the documents to them. A few days later, they had worked out a deal that made sense to them and to me, I approved it and we settled out of court for a lot less than what was owed and I will have it paid off in less than a year. They always have my back and put my mind at ease. No worries here. You can also go online and sign into your account and check the activity on your account. I'm very thankful for Freedom Debt Relief and their professional staff for always being there for me!

From the moment I contacted Freedom Debt Relief, they have been upfront and totally honest with me. It truly felt like a weight had been lifted. Anything they say they will do, they do. Their follow up and follow through is outstanding.

I am very satisfied with help that FDR provided to my wife and me in order to solve our financial problem. Thank you for great service and attention to our needs.

I appreciate the help to eliminate the credit card debt I had amassed over the years. I had talked with other companies that help eliminate debt but none would commit to the amount we owed which wouldn't help me completely. Freedom Debt Relief was the only one that agreed to take on the whole amount and help us to eliminate the debt.

I had no idea when I started this process... How much help I would actually get... I had a lot of things hit me at once... Turning my finances upside down... I am very grateful for this program... Not only for the help in renegotiating my debt but also the education of how credit card companies/banks actually work so that I never have this experience again. :-)

Thank you for working with us to help us reduce our debt.

I wasn't aware that you have to settle each credit card one at a time, pay it off completely before you settle another credit card. I just thought that you would be able to make agreements with each creditor and then make smaller guaranteed payments.

We entered this program with $17,400 in credit card debt, $3500 in fees and a loan program that uses 22.90% interest. We are now in more debt than when we enrolled! Do yourself a favor, look somewhere else for relief!

I been in a Freedom Relief Program for over 6 months and they already settled one of my credit cards debt. Now, they're pointing me to another sister program that will make my credit score start building rapidly. This new program will allow me to pay debt even faster. People at Freedom Relief are very helpful and are pointed me to the right direction.

From start to almost finish has been great. I have only had 1 bump in the road and it was taken care of.

Payoff of credit cards - Process is slow, but it gets the accounts resolved with very little effort on my part.

I found this company after seeking help consolidating all my debt. I am getting married, starting a family and a business so I wanted all my debt consolidated so I could pay it off faster. After 2 months in the program I realized I made a huge mistake, my credit score tables almost 200 points, no debt was negotiated even though the money was there. I had creditors call me 40+ times a day that I finally had to get a new cell number. I found a new company who is non-profit and much more legit. I would not recommend this company for large debts like mine $70k+. I could see this working on small credit card debts with maximum credit at $1k-2k each. But in my case this company sucks.

This company is such a joke! They tell you all kinds of good things to get you to enroll in their program and are very pushy in doing so. They do tell you that your credit score will drop a little while they work on "negotiations." My credit score was smashed within 1 month of being in the program. They never worked out any negotiation like they said they would. When I enrolled, I gave them all of my accounts and account numbers, but somehow they had the WRONG information! It is nearly impossible to call and speak with a person. You constantly get automated recordings and when you finally do get through to speak to a human that person isn't able to help you and they have to transfer you to another person. You end up being transferred at least times during 1 call.

It was wonderful working with them.

Yes, these reviews have been helpful- both the positives and the negatives. I contacted Freedom Debt Relief in July 2015. The customer service representatives were friendly. In March 2016, they called me about the Consolidation Plus loan and I was happy that I qualified... and I would be paying LESS per month. I was shocked because I was told I had already enrolled in the Consolidation loan that I requested. So, thanks to Freedom, my monthly payment is MORE-from a low of $636 to a high of $795. As other reviewers said- this contract was signed online. Red flag 1- the amount is higher not lower. Red flag 2- immediate response is needed online. Once I indicated that I could not pay the higher monthly amount, the phone line went dead. I sent an e-mail asking if they are continuing with the old contract? Or if they were canceling my contract altogether? No response from Freedom.

Worst mistake of my life. I was less stressed when I was paying my creditors on my own. No communication, don't notify you when they find a settlement, person that got me to sign up promised me the world. Right now I'm being garnished because somewhere they and national litigation group messed up. Do not sign with this program. I'm filing bankruptcy.

So far everything going very smoothly. Freedom is doing exactly what they promised and I am not getting harassed at all. Freedom's communication with me is excellent and I am always in the loop. Hoping the remainder goes as smoothly or even better.

Was lied to about fees from the beginning. I asked multiple times from the beginning if there are any fees and was repeatedly told no. Recently had large sums of money disappear from my account, reasons why changed 3 times. Just an overall bad experience and cannot wait to be done with Freedom. Only bright spot has been customer service reps.

My experience so far has not been good. I have been in the program since August 2015 and it was the worst mistake I have ever made. I am calling them on a daily basis and getting nowhere. They try to convince you that your creditors will work with them to settle, but so far, none of mine have and I have been to court already with a judgment for garnishment. I feel that they have no sense of urgency and now I am backed up against a corner. They do not work quickly and in the meantime creditors are filing lawsuits against you. I would not recommend this company.

So I signed up in 7/2015. Circumstances changed so in 3/2016 I attempted to pay off my debt and close my account. What I discovered in spite of what they say they grabbed my money to pay their fees first and failed to negotiate with my remaining creditors. I removed the three accounts remaining from their program. I left the three they negotiated. The three I removed I negotiated in 2 days directly and then I went back to them. Repeated phone calls. Their systems were being upgraded. They screwed everything up. I kept calling.

We started using this service back in 2012 and it has been the worst experience ever. They are supposed to be helping us and now we find they are taking advantage of us and are now unwilling to even try to resolve the issue. When we call they treat us like we are criminals and are rude to us. They are now charging us for accounts that have been written off and have done so since 2013. Then when I ask why they have not handled the accounts and how they didn't know they were charged off they claim we messed up. When we did everything we were supposed to do for the arrangements. So now I have been paying them for 3 years on accounts that I shouldn't need to be paying them for.

Have called several times. Everyone has been nice and helpful. Wish my debt would be gone faster but I understand more money is needed to get settlements done.

All I can say is watch out with this place, especially the fees. Read everything VERY VERY carefully. What you will probably gloss over when you are reading the paperwork is that they charge 21% of the amount that you initially sign with when you accept a settlement (not the settlement amount), and they take it all out at once. So, like in my case, I had a $7500 bill that they settled for $2700. After the first payment was taken out of my account another payment was taken out, their fee, which was $1579! $200 went to the bill and $1579 went to them.

I have been in this program for over four years now, and I only wish I never did it. When you call the first time your emotions are that of fear and anguish that you got so far over your head in debt that no matter what they say they told you it truly did not compute at the time. I am all finished except for one cc, and between the fees and the settlement I am ending up paying the whole amount anyway. They of course take their fees off the top, and the percentage is as much as a cc. When you call they are rude and only tell you what is on the computer, nothing else. One person tells you one thing and another tells you something else, so it seems that an error was made but who cares, you have to keep paying... BEWARE of this company...

Great service. Very helpful representatives, and very easy process.

I joined FDR in late Jan, 2016 and have already settled 1 acct. I am so happy there is a crack in the heavens and a glimmer of hope of being debt free soon and mostly the phone calls finally stopped with most of the credit card companies except 1, even though I added One Main Financial to FDR they continue to call me every other day asking the same questions and saying they have not received anything in writing from FDR stating I am enrolled. They want to change my APR to 5% now instead of the 29% that I am currently on.

I have been trying to get a response to my 4 different requests through their portal, and one through email. They say that a response will be within 24 hours. In my world, 24 hours does not mean almost a month. I am very disappointed that they have ignored all of my correspondence. I am not particularly fond of Freedom Debt Relief and their customer service. It is atrocious. Go elsewhere for help.

Love this company.

I've sent correspondence via email and through their client services portal with a simple question regarding my special purpose account on 3/29/16. As of today 4/14/16 I have yet to receive any response from anyone. This is absolutely unacceptable. If you are considering FDR I would look elsewhere or try to settle your debts yourself as they've shown they have no regard for their clients.

My experience so far has been very positive. The response and knowledge of the staff at FDR is very impressive. I have not talked to anyone who could not answer my questions. Keep up the good work!!!

I feel Freedom is doing a great job in helping me get debt free.

I have been using FDR for about a year and paying them $775 per month to settle with my pending creditors. About half of that is being used to pay creditors and $300 is going to FDR for fees pulled monthly. The total FDR claims they save you is not correct, here is the actual truth: FDR charges 21% of "total" of bills being settled, not a percentage of the amount saved like told to me initially. For example, if you owe $100,000 to creditors, you will now owe an additional $21,000 to FDR. If FDR settles the $100,000 with creditors for a 40% discount, your FDR dashboard will graph a savings of an impressive $40,000 dollars, but this does not include FDR fees. In this case FDR actually saved the consumer $19,000 after they take their fees from you.

My experience has been great except for FDR not letting my creditors that we are working together. They continue to call me and I tell them I'm working with FDR, but they tell me they need from FDR themselves. I thought that's why I sign the form stating that, and I thought or understood they would send the letter out. It's very stressful to have them to continue to call.

They have been very helpful with my debt. It is being paid off sooner than I thought. Then are very nice and helpful on the phone.

They are respectful and really seem to care about the customer.

This program is a complete waste of time and money. Like a lot of people who enrolled in the program, I had a significant amount of debt and although was able to make my payments I felt like there was no hope in sight. I was advised to stop paying my bills which I did. What I wasn't told is that people would be knocking at my door serving me papers to appear to court. I also wasn't told that I would be paying an enormous fee for their service. After paying $600/month to this company faithfully each month and still not getting anywhere I hit rock bottom. I ended up asking for some help from my family. We called the company and immediately asked them to dis-enroll. We were assured I would be getting refunded the amount of money in my special purpose account less fees. What a coincidence, the amount of "fees" I owe equaled the amount in my account.

They were very helpful in getting me started on paying my debts. I can contact them at any time with questions and concerns.

I'm not one to review companies. However, with the endless issues I have had dealing with this company (who I turned to for help) I feel it necessary to warn others in the same situation. It was working well for me at first and then I got served papers to appear in court. FDR flat out refused to help me through the situation (yet continuously took my money each month). I was able to find resolution through using my own lawyer and talking to the creditor (who told me the only reason they were turning to legal action was due to no communication from FDR). I stuck with the program still.

At first everything was good. As time went on very few things were happening except phone calls. They don't want you to know that you can actually negotiate with the creditors. Maurice actually negotiated a $16000 settlement when I got a letter from the same creditor negotiating a $12,800 with me. But I still had to pay a $4600 settlement fee. It makes you wonder what they actually settle. They stretch out the time saying they are negotiating. They negotiate with the smaller creditors first saying they are easier to settle with. But the truth is the longer the negotiation the more interest on the accounts adds up the more money they will make between settlement fees and on interest.

After being unemployed for almost 2 years, I had maxed out every credit card I had. I was struggling to pay my monthly bills, and the debt was drowning me. I called Freedom Debt Relief and they showed me a light at the end of the tunnel. They explained the program, and have answered every question I have had along the way. Every interaction has been friendly, courteous, and professional. So far two of my accounts have been settled and paid off. So glad I found this program!

With Freedom my stress, worry, etc. was all eliminated and they never made you feel insignificant. All Staff/Customer Service Reps were always courteous and never rushed you when sharing your woes in the beginning... You always felt better getting off the phone and relieved. I could go on and on, but you get the picture! Don't hesitate, it is worth the phone call. BE FREE.

Freedom Debt Relief is an outstanding company that puts their clients' interests and concerns first. As a middle-class family with mounting debt due to unforeseen and tragic circumstances, I had nowhere to turn for help until FDR came to my rescue. I'm making steady progress in paying off my debt and I owe much of the progress to FDR's dedication to all clients with equal zeal and integrity. I would recommend FDR to all my friends and others in similar predicament and urge them to see the light at the end of the dark tunnel by seeking FDR's timely intervention and help. With FDR we are an integral part of a caring family that wants all of us to be solvent and debt-free, to enjoy the freedom and joy of being debt-free and financially secure for the waning years of our lives.

Consolidation Plus is affiliated with Freedom Debt Relief. This company to me is no better than loan sharks. Their interest rate is sky high and they will not let you do a principal payoff. They have you sign forms online when you are under duress and feel you have nowhere to turn. I know I should have had a lawyer look over the paperwork but I did not and now I suffer. Beware of Consolidation Plus.

My husband and myself are very thankful that the Lord led us to Freedom Debt Relief. Their program helped us get out of our financial debt. They were always helpful, kind, and compassionate toward our situation. We could not be more grateful for their help.

I cancelled my participation with the program because I decided it was not the right fit for me and my needs. As outlined in the contract, I sent them written notice via email on 3/22. I asked for confirmation of receipt and did not hear back. I contacted my account rep first via phone and we exchanged voice mails. She suggested emailing her because it was hard to get in contact on the phone. I forwarded her my cancellation email explaining that I was hoping she could confirm that the cancellation went through. Her response was very short: "If you emailed them and mailed them to cancel you then they would have cancelled you out. There is no way for me to look anything up if you cancelled and are no longer an enrolled client."

Christine has been so helpful and has answered all my questions. She is an asset to your team. Thank you.

I have been with Freedom Financial for less than a year and they have already settled off my accounts for considerably less than the balance due. Their agents know how to give wonderful customer service. I recommended a coworker.

I did not completely understand what I was getting into and was not aware that each time a settlement was made a percentage was taken out for payment to FDR...

We are early on in the process, but questions have been answered promptly and to our satisfaction. Grateful for this program.

The service has been warm and friendly. Customer service agents take the time to answer questions. Every time I have called someone promptly picks up my call.

I just started the program in October so I am early on in the process. My biggest complaint is that recently I have run into some CSRs that aren't good about following up. I received an email from a Simone who told me that FDR was getting ready to negotiate on my Chase account and I needed to sign the attached power of attorney. I don't have a Chase account. I sent an email back to Simone and told her that I didn't have a Chase account and that I needed to hear from her.

The reps have been very helpful in taking care of my concerns. They have been there every time I have a question and have answered in a timely fashion. They have helped me solve problems and taken care of any needs I have had come up. They are very courteous.

I am an individual recently working with Freedom. The program is very professional and the personnel with whom I am working are very committed and caring. Freedom is already making a positive move in a way. I appreciate my negotiator and her hard work, as well as the integrity, knowledge and kindness of my initial contact with my Representative.

Thanks for allowing me to start all over again. Your effort, professionalism and dedication is very much appreciated!

Like many, I went to a debt relief company because I thought it would be easier to let the experts with the leverage help me settle the debt to several credit cards (over 35000) when I ran into financial difficulties and lost my job. The process was easy to sign up and gave us a false sense of security that they were going to do the job. They claimed that they could get around 50% off the cards and even though they had a fee, it would be far less than what we owed and hopefully get out in 3 years. FF said part of the process is to not talk to the CC, don't answer the phone, at the same time start to save in an account which they will use to leverage with the CC to get a reduction. Instead, they failed on so many levels.

I am at the conclusion of my program with FDR and would never recommend them to anyone. The salesman was of course nice and pleasant, telling you what you need to hear. Overall my debt reduction was minimal when you figure out their hidden fees. Make sure you ask them their fees for the settlement before you agree. I found that for the most part they were so high the settlement was only 30% or so. I settled 2 accounts on my own due to the slow-moving program and got a better settlement, without fees, just talking to them myself. Also their communication has been terrible the past year. I have sent correspondence to their CS dept. 3-4 times the past 8 months or so, telling them to remove an account I already settled on my own with NO return response.

I am pleasantly surprised by, and quite satisfied with, the results that FDR has obtained in my behalf in its negotiations with the first four of my creditors. Its support team/Customer Service is very friendly, professional and quite knowledgeable, although I never receive a reply from the same person when I send a consecutive email message about the same issue or subject. The work of your Negotiations Team and Support Team is greatly appreciated!

We are happy with Freedom Debt Relief.

Good service to manage my debt with Freedom. I am happy to say that I am very bad citi Vatican before I am joining the Freedom Debt financial. Thanks.

So far my experience with you has been positive and pleasant. Everyone I have spoken with has handled my questions and been very patient in understanding my concerns.

The people that work for this company are awful. I just got off the phone with a guy who was very condescending and rude. I wasn't even getting upset and tried telling me to calm down? Get over yourself, I will never recommend this company to anyone. They tell you they'll help you but then they don't. Forget it, they're a sham.

Freedom Debt Relief helped me pay off my debt way faster than I would have on my own. I felt like I was drowning with no help in sight. I had medical reasons that caused me to get even more in debt but now I can breathe because the help I received from Freedom. Thank you Freedom for helping me. I will soon be purchasing my very 1st car on my own and hopefully soon after buying a home.

From the very first call, the professionals at Freedom Debt Relief have made me feel good about my decision to give them my business and made it easy to understand. Thank you for all you do.

Freedom Debt Relief so far has worked out very very well. I've settled on two accounts in the last 3 months and have about 6 more to go. My only improvement would be phone conversation and to reach out more often.

I was struggling to make ends meet each month and even though I was paying more than minimum monthly payments, I was getting nowhere! I was not behind on any payments and had not started receiving any collection calls from any CC company, but felt I needed to get a handle on my affairs to prepare for retirement. I signed up with FDR and to date, I have never received any harassing calls from any CC company. You must be pro-active and begin the process before you get behind!

Understands it takes time. Thanks for your help.

I was so disappointed in FDR because they didn't do for me what I thought they would do. It was so irritating for me to get letters and phone calls from my creditors all the time, and FDR didn't do anything when I informed them about that. Every time I received a letter from my creditors, I would scan it and send it to at least 11 employees at FDR asking them to communicate with the creditors but they never did. I also asked FDR to forward documentation to me as proof that they communicated with my creditors, but no one even bothered. It took a lawsuit filed against me by one of my creditors to get FDR to reach out to that creditor and then their way of negotiating was done very poorly.

I went into this process apprehensive & scared, and feeling like a sinking ship! I've found friendly folks, who helped me calm down & see a possible solution. Will really feel better when it's completed, but I'm not sinking anymore.

Glad I found something and someone to help me get out of debt.

Oh money problems!!! These guys work with you and help get you on track even if you were never on one. I think the newer generations (I'm 30 and part of this) are on a "want now! Need now!! Swipe swipe swipe" mentality and we have to pay for it. FDR helps you pay back. Slowly, over time you see your debt melting. I am on the beginning part of my 2nd year in the program and in such a better place than before.

I could not be happier with Freedom. I am well on my way to a better Credit Score. The phone calls and letters stopped immediately. Customer Service and my Freedom Debt Relief Counselor are fantastic.

So far they have been dragging their feet while I am being harassed by collectors with threats of garnishing wages and bank accounts.

I would recommend this to anyone. I haven't had a problem yet.

Your representatives are mostly very professional. I only had one incident when a representative was rude to me.

We have been in the FDR program since September of last year. We were getting quite frustrated with the lack of correspondence. We have been promised action by no less than four people at FDR who never return e-mails or phone calls even though we have tried very hard to contact someone who cares. It is quite obvious, at this juncture, that someone is covering up some dirt that no one wants known. We have been stonewalled at every corner. If someone at FDR is really interested we have numerous e-mails to prove same. The saga is too lengthy to detail here but I promise ANYONE at FDR that gives a half a hoot that we will spill the beans about the complete cold shoulder we have received.

I explained I needed help learning about filing bankruptcy and was transferred to someone who supposedly could help however I never got the chance to explain anything. As soon as I said "I don't have any money" I was hung up on by the person who answered the call. No opportunity at all to explain my circumstances with the second person. Don't work with these people. They are not interested in helping!!!

I found out about this program through Credit Karma. Great program. Great customer care! I feel comfortable and confident knowing that I will be debt free in 4 years. Now I can start my degree with no worries. The most important part of this is that they create flexible payment plans. I recommend.

I had 3 years of success with FDR and was down to my last final months in the program. FDR failed to pay my creditor on time and the agreement was made null and void with the creditor. I have made every payment on time since enrollment in the program. FDR had to renegotiate a new agreement with the creditor which is now going to cost me almost $1500 more than originally agreed upon and has extended my time in the program by almost 4 months. I have submitted a letter of complaint and believe FDR should be held liable and accountable for their error. I have had to call weekly because FDR has not been responsive even though this was clearly their error. I am frustrated, disappointed and in the end this program cost me more money than it saved it. Tisk Tisk. FDR, you hold your customers accountable to their contracts and agreements but you don't even uphold your end of the agreement.

I enrolled in August 2015 and was told that negotiations would be complete by October of the same year. It is now February 2016 and only one creditor has been contacted. I doubt that the rest of the credit issues will be resolved before I end up with judgments against me. If that's the case, I would have been better off declaring bankruptcy and not paying anything towards the amount owed.

This service was made to be told to help me when really, the collectors are threatening me full force with lawsuits. I'm not at all happy with the service that has NOT been provided and I should not have to deal with debt calls when you're in charge of dealing with creditors. After all this is what your company told me was I wouldn't have to deal with them, you guys were...That's NOT HOW IT HAS BEEN. This experience with your Freedom Debt has been nothing but a problem and has caused me more grief and stress.

Have had a great experience with Freedom Debt Relief and they are great at resolving our outstanding debt with our creditors on a timely manner.

I enjoy getting a text to let me know how it's going. I do wish it would go a little faster. But I am making progress and I'm very excited about it

I have had a really good experience with this company. We have only been with them for 7 months and they keep in good contact with you to keep you updated on what is going on with the accounts you are trying to get settled. We wouldn't be where we are today without their help. Thank you so much for helping us breathe again.

Freedom Debt Relief is doing a great job of helping me out of a situation that I should never have been in, in the first place! They are real nice and easy to talk to! They keep me informed of everything that's going on! If you are having trouble with debt, you should give them a call!! Thanks FDR!

We have had great service. Just wished we could make some deals a little quicker, even if the money is not in the account yet so the creditors would shut up. I do understand this is a process.

All I have to say is; I am so happy I was able to do business with Freedom. They are helping me with my debts in a way I can "see the light at the end of the tunnel". Thanks again Freedom, you guys are a life savers.

Freedom Debt Relief is helping me out with this account. They were on top of it right away. It should be resolved soon Pablo is getting this account straightened out.

This program is expensive, therefore I expect nothing but their best to protect my interests. I have been a customer since 2012 and they have been improving their services and their website. There are some customer service employees that need to get their act together as far as being knowledgeable and professional over the phone. My complaint with this business is that they are not prompt on helping when needed. I was sued by a "dishonest" (no surprise there) collection agency for an account that was settle by FDR. I sent the summon letter to FDR and made them aware of the situation. FDR told me they were taking care of it and someone would get back to me the following week..

I have found everyone at Freedom Debt Relief to be very kind, courteous, and extremely helpful, and answer all my questions whenever I call. I am very happy with everything at FDR.

I am very satisfied and happy with the overall results taken in solving my debt status. The results were excellent and the end result was very satisfactory. The company employees are very courteous and professional. Thank you!

1st debt settled. Yes!!! Awesome company. They know what they are doing. 1st settlement, four more to go.

Excellent customer service - great follow-up and communication. Extreme patience when I call with questions. Fortunately, all my questions are answered completely. Initial contact was superb, friendly and understanding... especially the understanding I received with the computer input. All of my strange specific questions were answered respectfully. Thank you for your assistance.

I have received great service and advice, and would recommend you to others who need help.

I have about $7800.00 in credit card debt and have never once been late on any of my payments so after trying to get help from Freedom Debt Relief they denied me with no explanation as to why! I do have bad credit but the story on MSN made it sound like that didn't matter but yet I was denied! I've tried so many options to have help with my debt and I guess unless you have excellent to good credit you can't get any help from anyone. My debt is the reason my credit is bad in the first place! So stupid!

Happy so far. Things are working so far as I can tell... Can't see any graphs that I guess was sent... Just send me an email once a week and tell me who has been paid off. And how do you stop them from sending me bills in the mail? Or, will that ever stop?

The only negative I have to say is two of my accounts were added that I did not want at the start of my program with your company... One Main Financial and Capitol One and even after over a dozen requests to delete them from my program they have not been as of date since 08/2015. Capitol One will be paid off in March and One Main Financial is due to be paid in full within the next 8 months. If it is possible I would like these accounts removed from my repayment plan ASAP. All your reps have been kind and pleasant and great to work with. I have recommended you to two other people in need. Thank you.

My experience has been handled efficient and professional.

So far I've been in the program for 6 months and already Freedom Debt Relief definitely allowed me to get my life going in a better direction. It's great to have my first account settled and to move on with others to be settled. My credit card bills were a huge weight on me. Financially there seemed to be no way out. I was giving minimum payments and yet my balances weren't going down. I tried negotiating with the credit card companies myself, but didn't do me any good. As much as I tried explaining to them my situation, they wouldn't help me. Instead, they gave my more grief. Then I signed up with Freedom Debt Relief. They got me results! I still remember how happy I was when FDR called to tell me about my first settlement. It was such a huge relief. Today, thanks to Freedom Debt Relief, I'm on my way to being debt free and feel like a big load fell off my shoulders.

At this time I'm not sure how to respond, I was just expecting a more quickly respond, maybe it was not possible with the amount of my debt. Thank for what you have accomplish so far.

I join Freedom Debt relief July 2015. Since starting, creditor been calling me 3 to 5 times a day till November 2015. As of now, I get called from creditor 1-2 time a day. I understand that negotiation is going on. I am satisfied because on of my debt has been paid.

Deciding to go with Freedom Debt Relief has resulted in a drastic reduction in our debt. Best decision we've made in a while!

My experience with Freedom Debt Relief, thus far has been pleasurable. I feel my financial security will build as my debt decreases with the work of the individuals at Freedom.

I had a very pleasant experience in a difficult time. The representatives that I have spoken with over the past 6 months have all been courteous, professional, and very helpful. I would recommend FDR to all.

Everyone I've spoken to or emailed with has been friendly, patient, understanding, and informative. We were so worried and now feel so as if our needs are being met and cared for. We are so grateful.

So much negativity towards this company for making false promises. Being told lies and then the company negotiated without my ok an amount of money for more than I went into the program with. Sad excuse for a company ripping people off. No call backs and unable to speak with a real person most of the time.

I feel the client services just tells you what you want to hear. I have been enrolled for 6 months and only 1 of my accounts have been settled. I recently had to make other arrangements with one credit card company because I don't believe it was handled correctly. I believe they will keep you in the program as long as possible to benefit them. The follow through on customer service isn't exactly stellar either. Hasn't been my best decision.

They got one of four CC cut in half so far. The only problem is the wait time in-between the first and second negotiations. If they would just do them all at once it would be better and they would have received five stars.

My husband and I have been fairly please with our experience. We did not totally understand all the details in the beginning. I think we were overwhelmed at first, but once involved, knew we had to continue to ever get out of debt. We are so glad we made the first step.

I just joined Freedom Debt Relief last month. Obviously, I am very new to this company and am looking forward to a great partnership with them over the next few years. I have never missed a payment on any of my accounts, nor have I ever been late. I have A LOT of debt, but I was always able to afford that debt. Last month, my company cut my pay by $20,000 a year. That is a huge pay decrease, but I did get paid well and if I wanted to keep my job then I had no choice but to accept (By the way... I am currently looking for a new job. lol). I realized I would no longer be able to afford all of my monthly payments and live an everyday life, especially since we had just recently bought a house that needs some work. With the information Freedom Debt Relief provided and their superior customer service, they seem like a lifesaver!

I could not be happier with the experience I have had with FDR!!! I am just starting to see results but they are great. The staff is friendly and knowledgeable. Can't wait to complete my program!!!

I'm looking forward to another one of my accounts being resolved soon. One year is drawing near. I know this is a process and you all are doing your best but it's really a relief when I heard that one of the credit accepted our offer. I would love to get an update on the progress.

I am well pleased with the progress. Anyone I talk to is very helpful. I now understand the more I pay you the sooner I will be debt free.

Freedom Financial was very helpful and patient with me. They kept contact on a monthly basis to check how I was doing or if I had any questions during this process. I am very pleased with the results. I can't say that I was not very anxious, and a little scared, but once the process of settling the accounts with the creditors started it was all done very fast and smooth. Today I received the notice for the settlement on the last account. I can breathe a lot easier now. I know that I still have a payment until my debt with Financial Freedom is paid off, but one lower payment is so much easier and better than five. Thanks to all of you who helped me through this.