Freedom Debt Relief Reviews
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About Freedom Debt Relief
Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.
- No fees until settlement reached
- Highly rated customer service
- Works with high debt amounts
- Can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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Reviewed June 20, 2017
Sherry was great! She explained everything, very detailed & was so helpful with trying to help me get my credit back on track! She made me feel comfortable and at ease whenever we spoke! We definitely recommend her and your company for making the difficult time much easier to get through! Thank you!
Reviewed June 20, 2017
Freedom Debt Relief restored my confidence in consolidation companies. My experience with the representatives was very pleasant, professional, and knowledgeable. They assured me that they could have my debt reduced by half. The help I received from this company exceeded my expectations.
Reviewed June 20, 2017
Venetia was amazing! I filled out the initial information online and received a phone call from Venetia right away. I feel blessed to have had her help. She was incredibly nice and explained everything in great length. Absolutely wonderful experience, and I look forward to being debt-free!!
Reviewed June 19, 2017
Thanks for all of your help and information. This will help so much. All of the information that was given to me was thoroughly explained. All of the questions I had were answered completely. I have used CCC in the past and I knew that they were not an option again. Once again, Thanks Shane.
Reviewed June 19, 2017
I had called National Debt Relief this morning for help. What a mistake. The rep was rude & impatient. I decided to hang up and contact Freedom Debit Relief. Linda ** was so friendly & patient. She made the process so seamless!! I'm now a new client. Thanks Linda!
Reviewed June 19, 2017
John was very patient and answered all questions. He was very helpful. It was a very pleasant experience dealing with excess debt and offering solutions to our problems. I will definitely recommend John and Freedom Debt Relief to anyone needing this kind of help. It was an easy process.
Reviewed June 19, 2017
I was reached by a representative after inquiring online. He was very helpful, understanding and ready to answer any questions I had. He thoroughly reviewed my options and worked with me on the best option that would achieve my ultimate goal of debt relief. He walked me through the whole process. I was initially apprehensive but finished the whole process feeling confident and relieved. Thank you for all your help Tyler and the rest of the team!!
Reviewed June 19, 2017
There are not enough nice and uplifting words to describe the way we have been served by FDR. I can start with compassionate, caring, understanding, professional, personable, to name a few. From Angel ** through the whole staff that served us was like a miracle to us because of how we were treated and respected. So much warmth and true concern bathed us in a situation which otherwise would have been a nightmare.
Your company has well chosen people who reflect a spirit of caring not often found in the business world. We felt no condemnation as we stated our situation which wasn't pretty and received respect and understanding all along the way. Angel was truly an angel to us and reflects a special touch that cheered us on with his patience and kindness. We strongly recommend your services that changed just a business into an experience that was something we will never forget!!! GOD BLESS ALL OF YOU FOR EVERYTHING YOU HAVE DONE FOR US!!!
Reviewed June 19, 2017
I look forward getting out of debt and having a life again. It is not a good feeling living pay check to pay check. Credit card people want you to owe them for life. I would be dead and still owe them money. Thank you for your help.
Reviewed June 19, 2017
Venetia was so helpful to me. I am so excited for the help that is given to me. Doing this is taking so much stress off of me. She was very thorough and explained everything to me to where I understood what needed to be done. I am so happy with the results of what I need to pay every month and I am so grateful. Thank You so much!!!
Reviewed June 19, 2017
I had a very good experience with this program. Jennifer was very clear in her presentation, she presented the program very well and answered questions promptly. She was willing to go back over something if I didn't understand. I was very pleased with her presentation.
Reviewed June 18, 2017
So far so good, like to do when complete, but thus far Shantel is assisting me in understanding the process and look forward to the settlements! I have learned about how the process needs to work and at this point want it just to happen...Very good follow through, positive and helpful.
Reviewed June 18, 2017
Dayton ** was very thorough with all the information I needed to start the program. He was very helpful and easy to talk to. I hope this program does work out for me and if it does I will definitely recommend it to friends/family.
Reviewed June 18, 2017
I never thought we would be able to be debt free in 20 years let alone 4 - I am so excited to start this process! The entire enrollment process was so easy… Thank you so much Freedom Debt Relief!!!
Reviewed June 17, 2017
Jon ** was great at taking my information and suggesting the best solutions. He was patient with my questions and thorough with his explanations. The process was quicker than I was able to respond and the whole group was great in dealing with my timeframe. I will still tonight better than I have in a long time.
Reviewed June 17, 2017
Rebekah was very nice and easy to talk to, answered my questions and said if I had more to call her. She sent the paper work and said if I had questions about it to call her. She gave me her direct line. She was very comfortable to talk to and said she would be in touch. I think we will work well together.
Reviewed June 17, 2017
My experience today was phenomenal. I had been so stressed about paying off credit cards and becoming debt free that I was ready to take out a loan to help clear it, but this was a much better route and I'm so glad I chose to take it!
Reviewed June 17, 2017
My account setup with Robert was simple and easy. He was great at giving me all the info I needed. I'm excited to get my credit and life back under control. TY for helping! I would highly recommend anyone having financial hardships to contact you right away!
Reviewed June 17, 2017
Had a very good experience with speaking with credit counselors. Very informative. Very nice also. Answered all my questions and I like that I had choices as opposed to filing for bankruptcy. I would definitely recommend to my friends and family.
Reviewed June 17, 2017
Kriz was wonderful, patience and knowledgeable in assisting us with the program we chose. He made the process for us easy to understand and helped with getting us to where we need to be. Very nice and professional guy. Thank you Kriz!! I highly recommend him to help you.
Reviewed June 17, 2017
Michael was very patient and flexible with my busy schedule. He explained all the aspects of the program clearly and concisely and answered any questions that I had. Great customer service, I would suggest this service to a friend and am looking forward to working with this company.
Reviewed June 17, 2017
Freedom Debt Relief group have welcomed me unconditionally. They have been supportive in getting the best network on getting out of debt. It's a rewarding experience to know there are people and an organization that care about my financial successes. I am on my way to debt freedom because there are people who care about helping me!
Reviewed June 17, 2017
Very excellent customer service! Thank you Jon for your time and helpful suggestions. I really appreciate it. You made a scary experience into a pleasant one. I will advise anyone to your company for debt relief after a divorce.
Reviewed June 17, 2017
The whole process was quick and easy to set up. Phone and email communication is very personable. Highly recommend if you are behind and trying to get out of never ending credit debt and interest charges. Credit cards are rigged to keep you in their debt. This program will help you.
Reviewed June 17, 2017
Eric was fantastic to work with. He was patient with me as I had many questions I wanted answered first. He answered all of them quickly. He helped me out greatly and I appreciated it. I would recommend him if I knew anybody who needed it.
Reviewed June 16, 2017
Each day I feel more and more relieved knowing that I am in such expertise hands with Freedom Debt Relief. When I see the progress and results I am thrilled to death. The stress is so relieved in my life. Thank you, thank you, thank you. The support team is so accommodating.
Reviewed June 16, 2017
I believe I made the right decision in contacting Freedom Debt Relief for my financial situation. I spoke with David **, and he was extremely helpful from the moment we started the process to when I got approved. David is very knowledgeable and guides you with the best options that fits your financial situation. Very professional and reliable as the teams provide you with emails and direct phone numbers. Thanks.
Reviewed June 16, 2017
I was nervous about doing this program by phone but the person on the phone named Kara ** really made me feel comfortable??? Kara helped answer my many questions and fears. After contacting my accounts to stop all my auto payments she continued to make sure I got the results I needed. I really am now proud that I am in this program and still responsible to pay my debt down... Things happen. So glad that I decided to use Freedom Debt Relief. I actually had an appointment with a bankruptcy lawyer the following week but after my experience here decided to cancel it. Thank you Kara ** for your support and caring attitude. Really made a hard situation be more relaxing and less overwhelming???
Reviewed June 16, 2017
Our consultant, Linda **, was extremely helpful throughout the entire process. It isn't a happy time for us as we have never shirked our duty to pay our debts; however, with costs rising and living on a fixed income, the prognosis of our future wasn't what one would call "rosy". Linda was upbeat throughout the entire process and allayed our fears as best she could considering the circumstances. We hope this will serve as a lesson for us and our children to avoid this type of situation ever again. However, if it becomes necessary for any of our loved ones, we can only hope they have someone who is as kind and thorough as Linda.
Reviewed June 16, 2017
Pasy was very friendly and concerned about my situation. She explained everything to me and answered all the questions I had, After talking to her on the phone she made me feel at ease. And like she was a new friend that understood my problem. I wasn't sure about things at first but she made me comfortable and I knew she could and would help me.
Reviewed June 16, 2017
I would recommend Freedom Debt Relief to anyone in need. They worked with me to help me understand my choices and how it works. I'm looking forward to joining them to help with my debt. They made me understand exactly what I am getting myself into. Everything they say made me understand.
Reviewed June 16, 2017
The only way to describe my experience is with a sigh of relief. Lloyd was kind, courteous, thorough, and immediately put me at ease. Jose was efficient as well as kind and courteous. I never dreamed it would happen so fast and I would be on the way to being debt-free. I can smile now. Thank you all.
Reviewed June 16, 2017
Ms ** was patient, friendly, kind, and ready to help me with all my problems, concerns and questions I had. She let me know that if I was unsure, that I could stop and cancel any proceedings. She explained everything clearly, simply, and I feel better about my financial future.
Reviewed June 16, 2017
It's been 3 months since I started making payment with Freedom Debt Relief, and I don't see any result. The creditors are calling me. The cards are still charging me for payment past due dates. My credit score is lowering at a scary pace. I can't even find jobs that I apply to because Freedom debt relief asked me to change my address from my credit cards profiles and put theirs, which I did, but seems like this move got the background check office confused between my real address and the freedom debt relief. I am really concerned about my credit future and can't really tell if I made a good choice.
Dear Ms. Estine,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed June 16, 2017
Nicholas ** was my consultant to open account with Debt Relief. He was very helpful, friendly, understanding of my needs, he was great! He made the whole experience easy and stress free. He walked me through the whole process waiting patiently as I filled out the form. Would highly recommend him to my friends.
Reviewed June 16, 2017
I was a little unsure as far as what to expect. Typically I get annoyed sales people who are only interested in selling the Idea. This was by far the best customer service I have ever had. Dan took his time explaining every detail, worked with me, did not get frustrated and called me back almost instantly after receiving my quote. I'm looking forward to working with FDR and Dan more.
Reviewed June 16, 2017
I appreciate Tyler going in depth with how the program works and that it is accredited. I have always been scared to do something like this because I am afraid I will be taken advantage of. I am believing this is the best option for me at this time.
Reviewed June 16, 2017
I feel so thankful Alex ** took the time to get to know me and understand my concerns about my situation. He answered all my questions with ease. I feel secure in knowing this is a fresh start and can't say thank you enough for all you do. Thank you.
Reviewed June 16, 2017
Updated on 03/19/2019: Freedom Debt Relief is doing great work for me. They’ve already done about seven settlements and if there were any legal issues or summons, they had an LLG that helped me out quite a bit. Any issues were taken care of, so it all worked out well. This month and for six months, they need an extra $50 because they started a new settlement, so I did that. Also my consultant was on time and very helpful. I got emails, I sent everything back and he'd give me a reply right away. I could also call him on the phone, and he’d call me. It felt very cozy.
Original Review: I have been with Freedom Debt Relief for 5 months. They have helped me to reduce credit card debt and start paying off my debt that I could not have done on my own. I feel the pressure on debt lifted off my shoulders and can see an actual end of my credit card debt.
Reviewed June 16, 2017
I just want to say that the customer service that this company shows is amazing in so many ways. I will recommend anyone that is looking for debt relief for sure. This company is the only one that I have ever dealt with that cares about the people who come to them for help and assistance.
Reviewed June 16, 2017
Thanks for your help. I happy that Freedom help me with all my credit cards debt, I got big saving now. Thanks you again Freedom. I will recommend this to anybody that is having problems with a debt like mine. I don't know, what else to said I so, happy appreciate it.
Reviewed June 16, 2017
Dealing with debt is stressful and Sage from Freedom Debt Relief made it manageable. Debt is something you feel ashamed and embarrassed of, but Sage put me at ease. She listened to my hardships and helped me formulate a plan how to begin turning things around. Debt is scary, but Sage took the time to explain how the Debt Negotiation Program could bring me peace of mind and over time settle the debt I am drowning in currently. She was patient and answered all of my questions. She worked quickly to enroll me and walked me through every step of the process one-on-one over the phone and through email. It was painless. I am so lucky to have Sage as my consultant from Freedom Debt Relief. I am looking forward to a brighter future now that they are on my side.
Reviewed June 16, 2017
This was a very smooth process. Every question I had was answered clearly, and all my options were laid out in detail. It's a very difficult thing to do to look for relief from debt, but I was walked through the whole process and felt comfortable the entire time.
Reviewed June 16, 2017
The whole processes was thoroughly explained. I was treated with courtesy and respect which is much appreciated at this trying time. I now feel confident that there is an bottom/cleaning to the financial hole that I have dug. Thank you.
Reviewed June 16, 2017
I was nervous about making the call to Freedom Debt Relief. I was stuck with all of the debt after my divorce and it was tough making ends meet. I took a deep breath and made the call. Best thing I have done in a long time. The customer service I received was amazing! Lots of email communication, absolutely NO pressure, just reassurance that they could help me. Taqiy answered questions and found the best solution for me. I actually may be able to resolve my debt in less time, and begin living life with my children. Thanks Taqiy and Freedom Debt Relief!
Reviewed June 16, 2017
I really want to thank Taqiy and all the employees who helped me getting out of debt. Without them this would not have been possible, as they were showing me the charts and was shocked how much l still had to pay to make this possible. I am truly grateful for this program and the debt relief l am feeling, being part of this. Thank you also for the guidelines, and encouragement to stay focus while they are with me every step of the way.
Reviewed June 16, 2017
This process was very easy and the information given was very easy to understand. My representative Frank, was wonderful to talk to, and understanding of my problems. I feel relieved for the first time in months. My experience so far has been great. That really seem to care, which is hard to find nowadays. THANKS SO MUCH.
Reviewed June 15, 2017
After struggling with many open credits I decided that it is time for me to take control of my finances. When I spoke to Analia ** I felt like I was talking to a best friend. Analia was very professional and knowledgeable, she made me feel like I can be free of debt and start planning my future. Analia ** and Freedom Debt Relief, thank you so much for such a great welcome and for all your support.
Reviewed June 15, 2017
The day I called Freedom Debt relief and talked to a Representative I felt a great weight fall from my shoulders. This company has been so helpful and very understanding of my needs. I'm so glad I made the call. If you are having Debt problems I refer you to Freedom Debt Relief.
Reviewed June 15, 2017
Your customer service representatives are very well informed and able to explain the program in a way that leaves no questions. The patience with which my questions were answered was greatly appreciated and I am hoping for a fairly less stressful to resolving my particular financial situation. Dylan is top rate. He gets a 5 star from me.
Reviewed June 15, 2017
Made the entire process easy and painless!!! Thank you very much. From the 1st phone call to the final signing off the e-docs, couldn't have gone smoother. I will refer you to all my friends and look forward to completing my program.
Reviewed June 15, 2017
Consultant Michael ** was very kind, polite and sincere in his wish to help me with my financial problems. Michael did not make me feel embarrassed or self-conscious about asking for help. He knew everything right off the bat and was overall very efficient and made my participation almost enjoyable. I appreciate all of his assistance in getting me started at paying off my debt - I feel like a big weight has been lifted and my worries reduced greatly...
Reviewed June 15, 2017
I wasn't sure about any of this because I've never been in this kind of situation before. I got into debt with credit cards due to being temporarily unemployed. I'm headed in the right direction now and if I can do this... anyone can! Just do it!
Reviewed June 15, 2017
I am so relieved to be a part of Freedom Debt Relief. I've had bad credit for so long I am now RELIEVED!!! The professional attitude from Robert ** put my mind at ease that I wasn't being scammed. I look forward to having decent credit for once.
Reviewed June 15, 2017
My only complaint is that emails are not answered very fast, when request go in it is at least a week to more before a response occurs. It would be appreciated if we could get an actual response. Also the creditors are calling and harassing the clients. We need better recommendations for communication.
Reviewed June 15, 2017
I am so happy that I finally took the time to do this. As a single mom with bills just drowning me, late payments and a suffering credit score, I was able to get approved for a program which literally cut my monthly payments in half. I feel so much better that the stress that I was under is lifted. The consultant who I worked with was very friendly and personable and didn't judge me at all. I highly recommend this program to anyone who is in my position.
Reviewed June 15, 2017
After calling and speaking with my amazing credit counselor, Taqiy, I finally feel like I can breathe again. We had gotten into a boatload of credit card debt when we bought our house. The interest payments were sinking us. When my husband lost his job and I had to go to the hospital, we realized that there was no way out. That was until I found Freedom Debt Relief. Thanks!
Reviewed June 15, 2017
This experience started off great but ended horribly. It reminded me of buying a new car - once they get what they need and your money, you are just another number. I had a unique situation that no one was willing to think outside the box. I tried a few suggestions but all they told me was "you pay what we say or we drop you and oh, if we drop you, we take all of your money - it is our fee". BS. Rude people and not one willing to work off the "script". Too bad - I will be telling everyone I know how bad this was as well as broadcasting on my Facebook and any other media I can use.
Hello Ms. Brommer,
We are sorry to hear that the program did not meet or exceed your expectations while you were enrolled. We would like the opportunity to resolve your concerns and review your account with you. Please let us know the best time that we may reach out to you!
Reviewed June 15, 2017
Thank to Freedom Debt, i started to feel happy in my debt relief. I love and I recommended to all my friend too. Thank you Freedom Debt Relief for continue help in my finance and make my dreams become true. Every solution that you completed with my debt is make me feel happy and most close to be out of debt. I love all of you because they care about my finance. Thank you Freedom Debt Relief.
Reviewed June 15, 2017
I am so pleased with my first settlement. Looking forward to the following ones in the future. It is the best thing I have ever done to settle my bills since I lost my extra income because I had to quit my job due to illness.
Reviewed June 15, 2017
I have nothing but great things to say about this program. I've only been with this company for a few months and I already see the light at the end of the tunnel. I already have 1 account paid off and I see more is coming in the near future. Thanks FDR.
Reviewed June 15, 2017
I was informed about this program, by Kevin. He was quite friendly and explained everything well. I was also told that I could call at any time if I had questions. I feel that this program will be a great help in getting the credit card debt under control.
Reviewed June 15, 2017
I am very nervous about the program as I have had very negative remarks on my credit report even though I have tried to show diligence in paying off what I can. So I guess it will be a phrase of "THE PROOF IS IN THE PUDDING" when I am finished.
Thank you for taking time to leave positive feedback for us! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 15, 2017
This company hires salespeople who know how to scam people. They claim they are better than the other resolution companies (one I had tried and did nothing) because they don't charge until debt is settled and they use structured settlements. They lie about everything. They leave out the fact you will need 35% of your debt for them to even notify the company they are handling the debt. They will settle one account and do nothing more. In my case, they inherited a debt I should have just handled myself but the other company was an even bigger fraud so it was now in legal status. They did absolutely nothing to get their huge fee. Then they refused to negotiate anything else despite me adding more and more money to the account. I wanted a particular account handled but they wouldn't even call on it until a court account was settled but then they refused to contact NLG and NLG refused to respond.
On the court account I ended up paying way more than the original bill and had to then pay it in TWELVE months. In the meantime they allowed two more to go to court despite placing thousands extra in the account. Now I've found MMI which is a credit counseling service and I will be pulling all of the accounts out of this fraudulent organization. How this company is allowed to continue to practice under bank laws is beyond me. They are criminals. Don't use them or any other debt resolution company. All you will get is MORE STRESS.
Dear Ms. Cheak,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed June 15, 2017
I have been very happy with this Freedom. If I have any question about my account, I call and they are so helpful. They don't make me feel uncomfortable. They answer all my questions. One of my creditors have already been paid off. I am looking forward to paying off more.
Reviewed June 15, 2017
I don't feel you are doing what you promised. I think my creditors are headed to wage garnishment. You made it sound be like you would negotiate the debt but you settled only one in almost 6 months. The smallest account now owes double the original balance and more than the one item I bought. I find it hard to believe you do not have enough funds to settle more.
Hello Ms. Senter,
We understand your concerns with legal action, however we are here to assist and support you. We strongly recommend reaching out to our Client Services department to speak to a Client Advocate to review your options and the possibility of legal action on your enrolled accounts. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 15, 2017
This company gets a gold star for customer care and explaining the entire process. They have treated me with dignity and respect through the whole process. They take the time to explain aspects of whole program. You enroll your debt and make payments on an agreed on schedule. This allows them to negotiate and get your debt reduced.
Reviewed June 15, 2017
From my initial contact with Michelle ** to all the customer service personnel, the service has been first class and the people you hire are a credit to your brand. I almost went with another company but because of the amount of work that Michelle put in I decided to stay with you all. She is a first class sales person.
Reviewed June 15, 2017
So far the program has been fantastic. I have settled one account and waiting to settle two additional accounts. I am looking forward to being debt free in 2 years if all goes well. I did; however, think that my last two accounts would have been negotiated by now, but understand these things take time.
Reviewed June 15, 2017
Usually I don't trust this kind story. I think it is too good to be true. Could be some kind of trap. When the lady talk to me in the phone, I was impressed and convinced by her professional knowledge and nice attitude. She promises that I can call her anytime about any question. She even gave me her cellphone number. After I join the program, I did call her many times. She always answered or respond shortly with same nice manner that made my heart calmed. Six months passed, Two settlement is been made. Both debt reduced a little bit more than half with no interest. I am satisfied. I like share my experience with you and hope you will get a relief soon.
Reviewed June 15, 2017
FDR customer service was great! The peace of mind of regaining financial stability is great. I appreciate the time spent in assisting me in this endeavor. I'm looking forward to seeing my debt reduced and being able to spend where needed.
Reviewed June 15, 2017
Both Adam and Claudia were very professional and took their time to make sure I understood the entire process. Lots of steps to the set up process, but I know I have made the right choice with Freedom. Looking forward to future interactions. Thank you all for your service.
Reviewed June 15, 2017
My experience so far has been excellent. Opening a new business and being in debt is tough. With your help I am hoping to be done what debt free soon. Opening a second daycare now and working hard for no money the past 2.5 years has been tough of my family.
Reviewed June 15, 2017
Awesome service. I really do feel a new sense of freedom and relief. It almost feels too good to be true. The reality is I was really a victim to my own bad choices. I knew this fact and I was desperate to regain some light in my future. In the bad spot I was this company gave me hope. That is the truth. I hope to settled all my accounts and never live beyond my means again. I recommend this service to anyone who was in my shoes.
Reviewed June 15, 2017
I was referred to this program by a friend, who has referred two other people to use Freedom Debt Relief, with good results. The consultant I spoke with Mike ** was very professional, informative, down to earth and answered all of my questions without making me feel inadequate about my financial situation and made it very easy to understand.
Reviewed June 14, 2017
Ok, so, after doing some research and looking into personal loans that were unrealistic if not unattainable, I stumbled onto the Freedom Debt Relief program. I am so glad that I did! After living with high interest credit card debt for the better part of the last decade, with no end in sight, it felt like I was drowning. Now I have a realistic set of goals and debt management system. Thanks to the great people at Freedom Debt Relief!
Reviewed June 14, 2017
I am thankful for the opportunity to have them helping me with my debt. Now I can be on peace knowing that they are there for me, caring and understanding on my needs. I am glad to have someone to be there for me. They have great customer service who really hears you.
Reviewed June 14, 2017
I have been very happy with everything FDR has done to help me. They are always there to answer my questions and explain all the processes. It has been reassuring to get the information on what to expect and what to do when you are not expecting some of the situations that arrive.
Reviewed June 14, 2017
Still waiting to provide a full review once some of my debts are settled. I have only the experience of speaking with a customer service rep and she is great. I will follow up when I have a more fully effective experience.
Reviewed June 14, 2017
So far it's been great, we're about 6 months into the program. We were swimming in debt after being a one income household for over 8 years. Freedom Debt Relief has helped us get our finances back on track with once a month payments that are about 50% less than what we were paying to our creditors. Their customer service has been great. The only reason I'm giving them a 4 and not a 5 is because the legal team they are partnered with doesn't return phone calls. They should probably look into partnering with someone that's as helpful as they are. I would highly recommend them to any of my friends or family. BTW, I am a real client and am not receiving any compensation for this review.
Reviewed June 14, 2017
Freedom Debt Relief has been fantastic. I would recommend them to anybody that unfortunately accumulated a large credit card debt. When I call Freedom somebody is always there. Freedom Debt Relief does what they said they promise to you about paying off my debt.
Reviewed June 14, 2017
Extremely helpful and understanding. With a kind yet professional voice. Made sure I understood everything. I would recommend him to friends and family. I am so happy to be able to rest my mind and spirit. Thank you so much Eric for your help.
Reviewed June 14, 2017
Every time I have a question or need some clarification about my debt settlement plan, I feel I am promptly assisted. I have learned this negotiation period takes time and we have to be patient if we can't afford to get debt free faster. I have trusted the professionals and feel confident about how they are handling this. I enrolled in the program 5 months ago and have 1 out of 7 debts resolved. I am so far satisfied.
Reviewed June 14, 2017
The people working for Freedom Debt Relief have been nothing but helpful, courteous and extremely friendly. Always there to answer any questions and prompt to return calls and emails. They have lifted a huge weight off of my shoulders. I would definitely recommend them highly.
Reviewed June 14, 2017
Pay down credit card debt - I am so pleased with my experience with Ishmael. He made me feel very at ease as I was so nervous. He was very informative and efficient. Explained everything completely. I was very happy to get approved for the program within 5 minutes.
Reviewed June 14, 2017
The people at Freedom Debt Relief are very helpful and professional! Everyone is eager to give info and answer all of my questions. On my birthday in January I received a huge digital card from the folks at Freedom Debt Relief with personal messages from lots and lots of people. Very thoughtful!!!
Reviewed June 14, 2017
Was very helpful and very nice, went out of his way to make sure I understood the program. Took his time with me and let me know when I was going to be on hold and about how long. Really know how to explain everything to me and I greatly appreciate it very much.
Reviewed June 14, 2017
Have been very helpful thru out. Answered questions when I asked. Kept in touch thru my email or by phone if something come up unexpected. Very patient with me getting back to them. I would definitely recommend Freedom Debt Relief to any of my friends.
Reviewed June 14, 2017
Love that I don't have to deal with harassing phone calls or deal with my creditors directly. I also love the convenience of approving settlements, good text message! Easy to set up program with affordable payments. The dashboard is very helpful to see where I'm at.
Reviewed June 14, 2017
Shantel walked me through each and every step, was a good listener and gave me good advice. When I felt things would be impossible, she gave me hope. She is all pro and compassionate at the same time and she takes action to answer my questions and found resolutions. I felt comfortable putting this in her hands.
Reviewed June 14, 2017
I'm feeling more relaxed now that 2 of my creditors have agreed to a settlement! All of my questions have been answered fully & promptly, and the annoying phone calls from debt collectors have substantially decreased. I now see light at the end of the tunnel!
Reviewed June 14, 2017
I have had, so far, nothing but excellent help and experience from your company and its employees. I am very pleased so far except, as any individual would like, wish it would go faster. Thank you!! Have a great day!
Reviewed June 14, 2017
I am working with a Joshua ** and honestly could not ask for a better person to help me the process. He was very informative and was able to answer all of my questions. He also made me feel like I was making the right decision.
Reviewed June 14, 2017
We have completed what you asked and still we are getting calls and threats of collection calls. Our credit score has dropped significantly and caused increase in car insurance rates. We cannot move because of credit rating. Bills we have are all current. Emails I received I have forwarded to customer service team.
Hello Ms. Ladue,
We are sorry to hear about the excessive calls that you are still receiving. We want to reassure you that the credit impact is temporary and your credit score will improve throughout and after the program. We would like to further assist you and review your account with you. Please let us know the best time that we may reach you at.
Thank you for choosing Freedom Debt Relief!
Reviewed June 14, 2017
As its name implies debt relief is what I got. Although the phone and email boxes continue to buzz knowing I have an outlet to pass the buck (per se) has lifted a lot of pressure off my shoulders. It's only been 6 months and I've already had a few accounts settled. Seeing the progress happen so quickly makes me happy that I made the choices I did.
Reviewed June 14, 2017
My loan officer is nice and I understand what he explained. And the rest of the customer service definitely will refer to friends. Hopefully my credit score will be very good after the program. Thumbs up, great job, easy to understand system.
Reviewed June 14, 2017
I cannot say enough how much I am grateful for FDR, they got my debt resolved quickly and made the whole process easy and kept in constant contact through it all, best and easiest by far. The people were very friendly and able to answer all my questions, thank you!!!
Reviewed June 14, 2017
Knowledgeable, honest coaches to lead to freedom if a person is willing to cooperate fully. Support team is willing to listen and respond effectively. Coaches send emails in a timely manner to expedite the process for debt free life. I am really pleased to recommend to anyone their system and an effective program.
Reviewed June 14, 2017
I debated on going through a debt relief program and finally realized I am hurting my credit by always being behind on my payments. I read the reviews and was impressed. I prayed to God for help and the first ad I heard on the radio was for your company.
Reviewed June 14, 2017
They have been real helpful and supportive. Great in explaining all the options available. They have a great website that's easy to follow. They have lawyers available if you need them too. They do a great job of guiding me in my financial needs.
Reviewed June 14, 2017
Have many problem with 6 companies calling to me many times all day in last 3 and half month. What can I do??? First day talk with your people say to me... "Maybe in 4 month your credit will be better!" I need know when I can better with another 6 companies! Please!!!
Hello Mr. Gerdts,
We are sorry to hear about your frustrations with the credit impact. We can certainly assist you with providing more information on this aspect of the program. Please let us know the best time that we may reach out to you, to further discuss.
Reviewed June 14, 2017
I was unsure at first if I was making the right decision... FDR took time each time I called to reassure me that I made the right decision. Well. I have completed a settlement with one of my debtors. I look forward to becoming debt free. Thanks FDR.
Reviewed June 14, 2017
Very pleased with all interactions with Freedom Debt Relief. Professional team. Quick response to questions and concerns. Would recommend to any and all that are in need of financial coaching and help. I had three credit cards that became unmanageable. FDR assisted greatly.
Reviewed June 14, 2017
I have only been on the program for a few months. So far, my experience has been good. The counselors in the beginning take your stress away and make you feel that things are going to improve. They do thoroughly explain the program before signing on. I really liked that. When you call in the customer service representatives are very good and make you feel at ease. Some representatives, you can tell, are more people oriented than others, but overall the customer service representatives offer good counseling.
The only drawback to the program is that IT TAKES TIME. I am not the most patient person in the world, so I have had to get adjusted to that. Creditors will call and that is somewhat bothersome, however, the counselors explain that is part of it. I have gotten one large account settled and that has made me feel better. I am the one responsible for my financial worries, so I must be patient to get them cleared. I would advise people to be patient and allow the counselors do their work if you choose to sign on. They are great at their jobs and will work very hard on your behalf.
Reviewed June 14, 2017
The Freedom Debt Relief program has been very helpful and they are helping me to get back on my feet. I ran into some money issues and could not pay on my debt and since they took over. I have been getting by, which I know it will be a long and difficult trek, but at least I don't have to worry about phone calls from bill collectors and stress over payments. They are very skillful and for me a life saver.
Reviewed June 14, 2017
So far, thanks to Freedom Debt Relief, we've settled two of our accounts with the remaining pending. It's been a big relief and we are looking forward to completing the program. FDR is and has been very helpful in aiding us with our difficulties and we would refer them to anyone that needs debt relief aid.
Reviewed June 14, 2017
Just had a question about paperwork I received and was transferred to dept that could help me handled it and they were able to give me the main phone number of the company I needed to talk to that could help me on what I needed to do.
Reviewed June 14, 2017
I am fairly new in this process, but it has been working very well and has helped us in resolving issues that have risen and that may arise in the future. They do a great job working with us as clients to achieve a financial success in paying off our debt in a reasonable time frame.
Reviewed June 14, 2017
We are very pleased, could not be happier and will definitely refer others. Whenever we have questions they have been answered and our concerns were addressed promptly. This has been a difficult time for us and have felt that we now have someone to turn to. We look forward to our continued relationship.
Reviewed June 14, 2017
Just started the process - 1 out of 11 total debts down. Two are in process. 8 to go. I am appreciative of all that is being done to settle the debts. I thought it would be stressful - boy was I wrong. I am learning what needs to happen to get my situation resolved and setting myself up going forward to succeed financially. Thank you Freedom Debt Relief. I look forward to graduation day!
Reviewed June 14, 2017
Quality organization! It is really a good experience working with these people! They have been good to me and I would tell anybody that! Keep up the good job and this is really a great organization, proud to be with them.
Reviewed June 14, 2017
Freedom Debt Relief has been great. This is an uncomfortable situation and they have made it much easier than I expected. I have recommended them to a couple of people. I hope to never be in this situation again, however if I were, I would choose them again. I was surprised that they have already settled one of my debts.
Reviewed June 14, 2017
I am glad we got One Main taken care of. They were calling constantly. I am also glad for the information I am receiving over the phone. I hope soon all my creditors will be taken care of. This has been a burden in getting with Freedom lifted off my shoulders. The one with One Main I am very happy with the settlement. I will recommend Freedom to family and friends.
Reviewed June 14, 2017
Freedom Debt Relief are amazing group of ppl. I was so stressed out over my debt, they guided me through every phase and I am making wonderful progress! I am able to breathe better now than a few months ago. Thank you Freedom Debt relief for all your help!
Reviewed June 14, 2017
I am pleased that Freedom Debt Relief took their time with me and understood my financial hardship. Being a single parent can be tough so you try to do everything possible to make keep them at ease and I would recommend them to anyone!??
Thank you for the positive feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 14, 2017
They have been of great help to me in getting my finances straightened out after being on sick leave for three months last year. I don't think I would have been able to do it without the help they gave. I was close to thinking about quitting on life when I learned of them and asked for help. They have been wonderful.
Reviewed June 14, 2017
Freedom Debt Relief was recommended to me by a client. After 7 months of depositing money into an account with them I was slapped with a court order by a credit card company. I was told by them that this credit card company Discover card was known to do that and that I would have to settle with them for the full amount in order to avoid legal action. Subsequently all of the monthly payments that were supposed to go into my account with Freedom Debt Relief went to this one creditor. This then left me with very little money to put in to pay off to other creditors.
And on top of this Freedom Debt Relief took almost $2,000 out of my fund. If they knew Discover card would not negotiate why put me in the position of being so badly behind in my payments only to be put in this position and lose almost $2,000 on top of that for fees to them. I would not recommend this company or this process. I am now filing bankruptcy because I have no recourse with my creditors being 9 months overdue.
Dear Ms. Wake,
We are very sorry to hear about your frustrations with the program and the legal action that was pursued. We would like to speak with you and resolve your complaint, even if you are no longer needing our assistance. Please let us know the best time that we may reach out to you!
Reviewed June 14, 2017
Everyone I have come in contact with have been very friendly and helpful. I have not felt alone this whole process. Any questions I have had, have been answered in a timely manner. The legal team were great on acting on my behalf. I would definitely recommend Freedom Debt Relief to friends and family.
Reviewed June 14, 2017
Jon did a wonderful job explaining the program and making sure I understood all steps that would be taken on my behalf. Jon followed up with numerous phone calls to make sure I received all the mandatory phone calls and reassured me that I was making the right decision to get out of debt.
Reviewed June 14, 2017
I call Linda ** about my creditors calling me at my place of employment. She answered me immediately and walk me through what I needed to do. She told me I started this program that she would help me and she came through.
Reviewed June 14, 2017
I was just surfing the web when I came upon a website that made me start answering questions about my financial status. Needless to say, I was in a huge mess. A few months ago, I was diagnosed with cancer. Once I got a grip on myself and faced the reality, I became proactive and made decisions to have the surgery and radiation treatments. I was unable to work and although I was not late on my accounts, I maxed out my accounts. That night, I surfed right to debt freedom. Thank you Teresa ** for helping me to live again.
Reviewed June 14, 2017
I wish I had done this a long time ago!!! I can now sleep at night. Tanya was terrific and really put me to ease as this is a really big step for me. I would recommend this to any one who has over extended in debt with credit cards.
Reviewed June 14, 2017
My experience with this company and this representative was very positive and informative. This representative is very knowledgeable and caring. His persistence in contacting us and keeping us informed were beyond our expectations. I would highly recommend this service to anyone who has a question or concern about this service. I had yet to experience a financial hardship and speaking with this representative made the experience much easier.
Reviewed June 13, 2017
I saw an ad and I'm soooo glad I called. So happy to get this service so I can start fresh. Nobody would give me a loan to payoff my credit cards just want to say to Robert ** thanks. He made this process so easy. Thank you...
Reviewed June 13, 2017
Monica made the enrollment process very easy. She also make me feel the was the right decision. If the rest of the process goes as smooth I will be extremely pleased. I will add additional reviews as I go through the process.
Dear Mr. Lucero,
Thank you for the positive feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 13, 2017
Jon was very pleasant & informable. It took me a while to really decide whether or not to proceed but with follow up calls & prayer Jon made me feel very comfortable in my decision. I look forward to being debt free. Thank you.
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 13, 2017
Dylan was a huge help! He's very kind and compassionate. I was very nervous and he calmed me down and made me feel like I was doing the right thing. He explained everything and answered all of my questions. I would recommend this to everyone who is drowning in debt.
Reviewed June 13, 2017
Coming to terms with financial hardship is embarrassing and humbling. I have felt supported by Freedom Debt Relief. There has been no pressure or shaming, only helpfulness. I have had a positive experience with professionals who have information and options that were shared with me in a patient, honest, and respectful manner. Thank you for putting me on the path of solutions.
Reviewed June 13, 2017
Bree ** did a great job! She explained the FDR service and the options available to me in terms that were easy to understand. She made me feel comfortable and confident in that I can manage this debt and get on to making new goals including being debt free.
Reviewed June 13, 2017
Gillen was helpful and seemed understanding and I think I went out of her way to communicate with me (because I am hard to reach by phone). She demonstrated thorough knowledge of the program and its options. She demonstrated thorough knowledge of the program and its options.
Reviewed June 13, 2017
Vickie was very nice and knowledgeable and answered all of my questions. I would highly recommend her! I am relieved to have finally made this decision. I have one monthly payment that I can afford. I am looking forward to this program.
Reviewed June 13, 2017
Very helpful. They gave me peace of mind. Frank and the welcome team went over my options and explained them very well. Also worked out a very good hardship program for me with a very affordable payment. I feel very confident with Freedom Debt Relief and the solution we worked out. I recommend this company to anyone struggling w/ debt due to illness or job loss. I look forward to the future.
Reviewed June 13, 2017
I am extremely satisfied with the information provided to me by Ms. **. She is excellent and explained the program to me to where I could understand it. I would highly recommend your program to any of my friends that are in need of it. Thank you and you have a tremendous employee in her.
Reviewed June 13, 2017
I didn't know what I was getting into when I initially did the free online evaluation but have been struggling with paying all my credit cards on time. I did the online survey, received a call from Bree **. She was wonderful to work with. She explained everything in detail and made everything easy to understand. Would recommend to others.
Reviewed June 13, 2017
So happy with this company. It's too bad that we did not do this much sooner. They are so easy to work with and customer service is excellent. With high-interest rates it seemed like we never seem to get anywhere.
Reviewed June 13, 2017
Monica was very caring, precise and professional explaining the debt relief program and all the options I have to become debt free. Also, I would recommend this program to anyone because I felt very comfortable with the staff and the easy process.
Reviewed June 13, 2017
Tony and Patti were wonderful and professional. They made me feel at ease and are helping me achieve my goal. I was hesitate to join a program but once they explained everything to me I was overjoyed and felt like a big burden was lifted off my shoulders. I highly recommend them for services.
Reviewed June 13, 2017
I had spoken to a number of debt consolidation companies in the past month but none of them could help me with my two unsecure loans. I then emailed Dayton **. He was very informative and could also help me with my unsecure loans and credit cards. He explained the whole process to me so that I understood it. I felt concerned about it at first but I knew if I did not do something I would be in bankruptcy. I was very stressed as I had been fighting trying to figure out a plan that worked. The image below is how I felt before I spoke with Dayton. Freedom had that plan, and yes I would recommend Dayton and this plan.
Reviewed June 13, 2017
Kesha was very informative. She answered all my questions and I had A LOT! Kesha was very quick in replying to my emails too. She listened and didn't judge. I feel a great weight is being lifted. The next 4 years will be rough but worth it.
Reviewed June 13, 2017
Angels are truly everywhere, but I never expected to find one at your company. I have been struggling since my husband died last year. His long illness wiped our savings and retirement out. I didn't care, he was my love for forty years. When reality struck, I didn't know what to do. I struggled with fear and embarrassment at the situation I found myself in.
Yesterday, I found the courage to make the phone call to your company. Vicky was so sweet and compassionate. She eased my broken soul. How could a stranger know all the right things to say through my tears? Her knowledge took me step by step in such a patient and kind manner. By the end of call I felt a sense of peace. I slept last night for eight hours, something I haven't done in months. I have hope again. Thank you Vicky, thank you for giving my life back. You will never know how much you have done for me. And, to all of the wonderful people at Freedom Debt Relief, my gratitude is beyond words. Again, thank you all.
Reviewed June 13, 2017
Thank you for everything you have done. But I would like to stop the process effective now. I appreciate the efforts but the process is going slower than I anticipated and I need the process to go faster if I'm going to get out of debt. I will move forward trying to figure out how to make it happen by myself.
Hello Ms. Conley,
We are sorry to hear you would like to cancel your account. Please reach out to our Client Services department to complete your request.
Reviewed June 13, 2017
Gillen was wonderful in assisting me. She had no problem answering even the most simple questions. She was a gem. The whole process was made very easy. It all made me feel emotionally relieved. I would recommend the program to anyone who needs this kind of help.
Reviewed June 13, 2017
I carried the burden of struggling to pay off my debt for almost two years. I was trying to work as much overtime as possible in order to pay my bills, but that wasn't enough and the stress started to take a toll on my health. A good friend of mine knew my situation and recommended Freedom Debt Relief. I called and spoke to Dayton **, and that was a life changing moment. Dayton is AMAZING to work with! He is genuine, honest and goes the distance for his clientele. Thank you Dayton ** and Freedom Relief Debt for helping when I had no other option.
Reviewed June 13, 2017
Ms. ** is great, very nice and happy to be working with her and can't wait to get out of debt. She worked quickly to get me set up and help me with everything and made sure I was set and ready. Definitely going to send people to your company and to Ms. **.
Reviewed June 13, 2017
I had brain surgery 5 years ago this July. I was not able to return to my full time job due to problems since the surgery. I am an epileptic as well. I am now a stay at home wife and mom and we are living on one income. It has been a huge change for me. I love my family with all my heart but getting out of debt has been a struggle for us until Freedom Debt Relief came along to help us along the way. Knowing I have a way to help get us where we once were is so relieving that I feel like I can breathe again!!! Thank you Rashawn for all your help!!!
Reviewed June 13, 2017
I am pleased with the overall experience so far with this company. All representatives have been great every time that I called. Answered all my questions that I needed to ask. So far I am pleased with all that has been accomplished.
Reviewed June 13, 2017
Their associates are very informative, up front, very helpful. They are nice and understand my situation. I was very pleased with everything they explained to me. They were very knowledgeable. They explained every step. I hope everything goes well. I would recommend Freedom debt relief to anyone.
Dear Ms. Caldwell,
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 13, 2017
Dorothy ** was fabulous. She was very clear and extremely helpful. She also made me feel very comfortable. I love how understanding she was. It is not easy to admit you need help and she made the process extremely delightful.
Reviewed June 12, 2017
I would recommend this company. They seem to be on the consumer's side and are doing a great job for me. They lowered my out going funds and decreased the amount of time it would have taken me to pay these bills off. And I feel better about being able to pay the people what I owe as well.
Hello Ms. Lee,
Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com with any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 12, 2017
I have been trying for a while to get this done, Shantel did this for us with so much ease. Completely painless, she is definitely an asset to your company. Her customer service skills are top notch, I felt completely at ease in a complicated situation, and I'm not a very trusting person.
Dear Ms. Harper,
Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com with any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 12, 2017
I am here to write about Cody Longfield, Certified Debt Consultant II, Freedom Debt Relief, Direct: ** He was AMAZING!! From the time I called in to still NOW! He is wonderful this young man knew his stuff. I felt completely comfortable with him and I was in Banking for 22 years so I threw A LOT of questions his way and he knew the answers and I felt confident in him. Even when he didn't know if I was going to do the debt relief he still was very nice and professional. I had tried a couple other places and just to talk to their people I had NO confidence and they sounded sleazy and maybe not for real??
I called Cody back in an instance and he took the time to go over everything and he got us an extension when we found out I had A LOT of Medical Bills. That way it was all getting taken care of and he worked with us when the payment was not where I was comfortable with and he did not pressure us. This man knows his stuff and should be recognized for his hard work. We even did paperwork while I was on Vacation!!! Again Cody is a real professional and knows his stuff and I am glad you have people like this working for your company or I might of gone somewhere else but we didn't because of Cody!! Thank You again for making us feel welcome and not bad about ourselves for having to go this route. A+++ for you all!!
Hello Ms. Burkey,
Thank you for the positive feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 12, 2017
I was very happy with the rep. that talked to me. Answered all my questions, was very businesslike and polite, explained everything, took his time and didn't seem to be in a hurry even though it was getting close to to the time he was done for the day. He said I could call him at any time if I had questions.
Dear Ms. McFarland,
Thank you so much! We are thrilled to hear about your success thus far and look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 12, 2017
John ** was extremely helpful in a very difficult situation. Hopefully, this works out well as I think. John was quite reassuring in guiding me through the process and decisions to make. I greatly appreciate his patience and diligence. John is certainly an expert at his job.
Reviewed June 12, 2017
I am very happy with the congenial, attentive assistance that I received from Luz at Freedom Debt Relief today! I was concerned about my account's good standing with FDR but once my queries were addressed, I can rest assured that we're alright! Thanks! Keep up the great work!
Reviewed June 12, 2017
Made me feel at ease, and felt like I could actually get control. I was anxious about being judged and Michael was very reassuring. I know I can do this and will be able to make permanent changes to how I manage my finances from now on. I will not have to continue living paycheck to paycheck.
Reviewed June 12, 2017
The company is great on helping us on resolving your debt into one big (aka smaller payment). They went all out to make sure we were happy and called to make sure we understood the documents and payment plan. They still call or send an email to make sure we know that payment will be withdrawn.
Reviewed June 12, 2017
I really appreciate your assistance with my questions. I can email you concerns and you quickly answer with suggestions and guidance. I recommend anyone tired of the stress being in debt over your head to consider signing up for this program.
Reviewed June 11, 2017
After having struggled with monthly debt from credit card minimum payments and getting further behind, I turned to Freedom Debt Relief to help me get back on track with my finances. I have just begun, but feel assured that this program will give me the relief I need. I am pleased with the genuine concern and kindness shown by Sherry, my case manager. Everything was clearly explained and promptly taken care of. I look forward to seeing my debt disappear. Thanks!
Reviewed June 11, 2017
So far everything has been good. We are still early in the process so I haven't seen much progress but you guys have been keeping in contact with emails and stuff. I'm looking forward on seeing results as more time goes by. I want to take the time to thank you.
Reviewed June 11, 2017
This is the best decision I have make to get out my financial situation and troubles I got with money. And keep in up with my payments. I will recommend to a friend or anyone or anybody who needs help getting out of debt.
Hello Omar,
Thank you for the helpful feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 11, 2017
I got in over my head and had to do something. I called Freedom Debt Relief and dealt with a great Certified Debt Consultant, Sherry **. I was very apprehensive and scared about all this and she answered all my questions (which I had a lot) and was honest and upfront with me. There was an answer right away and never hesitated when I did ask a question. I was set up and ready to go in about 24 hrs. Still a little scared but with anything new you will be. Here's to hoping everything works out.
Reviewed June 11, 2017
I had a great experience getting my debt controlled. I am happy with the assistance that was provided. There was no pressure and no hurry by the agent. All the information was well explained and my questions were answered. The agent explained the process to sign papers on the computer, in my case using a smartphone.
Reviewed June 11, 2017
I am giving my honest review. My rep was excellent, helped me with every step of my app and I will recommend to anyone who needs debt relief. Their service was professional, polite and made me feel happy that I made the call. Thank you.
Dear Mr. Ortega,
Thank you so much! We are thrilled to hear about your success thus far and look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 11, 2017
I just wanted to tell you that Jae ** did an awesome job and I appreciated all her help. You guys have a Great Associate working for you. She help me with everything and I was completely satisfied with her knowledge and experience with my problem.
Reviewed June 11, 2017
We are very pleased with the debt consolidation service we received. Thank you for your help. We were way in over our heads in debt and Freedom Debt Relief and our agent Shaun ** were extremely helpful. The process was very simple and painless. If I had known how easy it was I would have tried this sooner.
Reviewed June 10, 2017
I was so conflicted and had researched your company for months. I am not behind on my payments, or have any late fees. I certainly have had a hardship, and my representative was a angel with comfort and patience. She was also able to give me accurate debt $, and how much and how long I would be paying without some help. Actually would most likely be gone before I would ever be debt free.
Reviewed June 10, 2017
Just enrolled with Freedom Debt Relief and I already feel very confident that this is one of my better life decisions. My consultant was very understanding and patient and really looks like he's on my team. Feels like a huge weight has been lifted off my shoulders and looking forward for this to be over with.
Reviewed June 10, 2017
Very thorough, a learning experience and look forward to being debt free in 48 months. Your staff took time to help me through the process and were very helpful. I understand the time process and will follow Debt Resolutions recommendations and instructions. Thank you for making the process easy to understand.
Reviewed June 10, 2017
Jon ** gave the utmost professional customer service. He answered all my questions and has made me feel like I am able to breathe now and not be stressed out at all times. The welcome group was also very professional, wasn't rushed, and made sure I was clear on all aspects of what would happen. Being able to see documents was good, unable to read all but asked Jon questions in which he answered. Thank you once again.
Reviewed June 10, 2017
Freedom is doing a great job on getting my debt resolved. I am happy with the way they are getting my debt lowered. I like the dashboard where you can check on your account, and see what's going on with each debt. When you call everyone is very helpful. Thank you Freedom.
Reviewed June 10, 2017
Yes there is a fee. There is always a fee. What you are paying for is help and peace of mind. If you feel like you are drowning on your own, it's ok to get help. I will be out of credit card debt in one third of the time now thanks to Freedom Debt Relief.
Reviewed June 10, 2017
I really was blessed to have Mike as my FDR representative. He was patient when we kept playing phone tag. He was informative, caring and thorough. A excellent experience overall to a very stressful life situation. Thanks Mike for all you do.
Reviewed June 10, 2017
Robert ** has spent A LOT of time with me on the phone and thru email. He has been extremely professional but also friendly as well. His continued patience and understanding/knowledge thru the whole process made the difference in convincing me this was an organization & person I could trust and want to be involved with. Great customer service really makes the difference!
Reviewed June 10, 2017
This has been a horrific experience! I informed both FDR and NLLG that one of my creditors sent a letter stating that legal action would be taken against me. I was told it was scam. I asked for the creditor to be called and no one would call. Guess what happened... now I owe more money. I have done everything I was told to do. Not sure how this is going to work out. Yes FDR is recommended by the BBB but after this with one of my creditors I would think twice. I'm praying that none of the other creditors do this.
Hello Ms. Bearden,
We are sorry to hear that your experience has been less than satisfactory. We are certainly still able to settle debts that have gone into a legal status and we are confident that the remainder of your program will continue to be successful. We would like to reach out to you to discuss your concerns however and hopeful provide you with a peace of mind regarding the circumstances.
Thank you!
Reviewed June 10, 2017
I'm delighted to write this review of my interaction with your service representative Joshua **. He was very patient, knowledgeable, and courteous. It's amazing how well he handles this job dealing with people such as myself... under a great deal of financial pressure. I will be forever grateful for your prompt assistance. Thanks ever so much!!
Reviewed June 10, 2017
In mid May - I gave FF enough money to pay all of my debt. Only 1 is in negotiation. I also asked to have one company removed, which I still see there. I paid off early so I could clear my credit. Why is it taking so long to get debt free?
Hello Ms. Seifert,
We apologize for any delay in resolving your remaining debt. We would like to reach out to you and further discuss your account. Please let us know the best time that we may reach out to you!
Thank you for choosing Freedom Debt Relief!
Reviewed June 10, 2017
Financial Debt Relief Consultant Cody ** was very good explaining the Freedom Debt Relief. Sure hope that the enrollment of the services will help to put this debt behind me. I am sure that this debt is going to affect my score in a negative way, but so be it. Thanks.
Reviewed June 10, 2017
Gillen has been awesome. I really didn't even realize what a burden all of my bills and collections had become until I worked with Gillen. The process is quick, all of my questions were answered, and I almost instantly felt relieved. I feel like I have a great friend helping me get my life back. I am very happy with my decision.
Reviewed June 10, 2017
I am very happy with the professionalism of this company to help me with my debt situation after a move to another state, an illness, and loss of my main income. I got my health back on track and now working to get my finances in order. Thank you very much FDR.
Reviewed June 9, 2017
Very pleased with the phone interactions and how nice and knowledge Mr. ** is. Felt I could ask questions and he made the process (Debt consolidation) easy to understand. Mr. ** went out of his way to help me. I would recommend Freedom Debt Relief to others.
Reviewed June 9, 2017
We could not be more pleased and truly happy and satisfied with Michael and FDR. Now we can breathe a giant sigh of relief. Thank you! You just don't know the FREEDOM you just gave us. Keep up the great work.
Hello cindy,
Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com with any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 9, 2017
It is such a simple procedure for a complicated problem. FDR is a great company and couldn't ask for any better. They are easy to talk with and work with. They set it all up for you and you simply follow their guide. It is a great company. If you ever find yourself in a corner, turn to Freedom Debt Relief.
Reviewed June 9, 2017
I signed up today. I am very pleased so far with the service that I received from Tyler and the Federal Relief team. He was very thorough and I am confident that I will be represented well and that I will save a lot of money using their services.
Reviewed June 9, 2017
I signed up about a year ago and failed to fully understand what a joke this was. They take a percentage of your debt and slice it up into what they call settlement fees, your settlement fees are paid before they actually pay your debts. You stand a much better chance and a much low settlement rate if you go with a debt settlement lawyer or better yet do it yourself. So instead of being able to pay a credit card company quicker in a year if you settled with the company, you end up paying more over a longer period of time with their settlement fees tacked on. It's much easier to negotiate with the credit card company directly, than with them. Their debt consolidation plan is a joke, that keeps you in debt much longer. My advice, leave as soon as possible. Seek an attorney to help you out with lawsuits or settle the debt yourself with the credit card company.
Hello Mr. Uy,
We are sorry to hear that we were not able to assist you in becoming debt free! We understand that our settlement fees may seem high, however they are some of the lowest rates in the industry and regulated by the state you live in. If there is something we are able to do to resolve your complaint, we would like the opportunity. Please let us know how we may reach out to you!
Reviewed June 9, 2017
I panicked when I realized I couldn't make my minimum payments due to underemployment, separation from my husband, and legal bills. I called FDR and was reassured that they could help me. I was nervous at first, but their plan works and my debts are getting resolved. Their customer service reps have always been helpful, understanding and courteous during this stressful time.
Reviewed June 9, 2017
I am coming in this not knowing which way to turn. John ** was kind in handling my questions and concerns. John answered my questions while putting me at ease on some things. Looking forward to doing business with you. Thank you for helping me out.
Reviewed June 9, 2017
The service was very professional. Did get very good information from the Agent. He was very polite. Planning to get my debt cleared and hope to get back online. Will work on to got get my money to work.
Reviewed June 9, 2017
Linda was very professional and friendly and made this difficult decision an easy and stress-free process. She was able to work with me while I located additional information and the turnaround time to advise me if I had been approved was excellent. Because of her help I would definitely recommend my family and friends that are in similar situations as I am.
Reviewed June 9, 2017
Gregory ** was very helpful and patient with my questions and concerns. He was very thorough when explaining the procedures and terms. I also really appreciated that he said he would still be available for any questions I might have after his part of the job was complete, I thought that was very nice of him.
Reviewed June 9, 2017
Dylan ** was extremely helpful and answered every question and explained the service and process very thoroughly. I was stressed out about not being able to pay my creditors and Dylan was empathetic and helped me to resolve this issue. He was very patient and walked me through policies and procedures. I so appreciate his guidance.
Reviewed June 9, 2017
I clicked on an ad for Freedom Debt Relief last night and put my info in just to see what they might be able to do for me. I was very quickly contacted by Jon **, one of their sales agents ("debt consultants"). He was very friendly and reassuring and spent a lot of time explaining everything and answering my questions. I ended up enrolling in the program. However, after sleeping on it and doing some more research, woke up regretting my decision. I'm not currently behind on payments. I have already closed my accounts and setup hardship payment plans with reduced interest/fees with my credit card companies. The FDR plan would save me about $200 a month, BUT in the process it would have trashed my credit (my credit isn't great but it's better than it would be if I stopped making payments) and been at a high risk of being sued.
I found through research that some of my lenders, like Discover, are notoriously aggressive and quick to sue. FDR does let you opt in to legal protection at no additional cost, but only the attorneys' retainers are included. You still end up footing court costs. It's possible FDR could have helped me- I'm sure at least some of my debt would have been successfully negotiated because I know they've done it for many others. However, there was also the big risk that I would let accounts that are current go into default, balloon up with interest and a ton of late fees, potentially even go to court, and I could end up having to pay even more than I already will. That risk, plus the short-term damage to my credit score, wasn't worth it to me at this time. Jon was very quick to cancel my account for me today and wished me good luck.
If I ever ended up in such dire straits that I was on the verge of bankruptcy and wasn't making my payments, I would once again consider FDR. My advice - just make sure the risk is worth it to you based on your current financial situation. You need to be in pretty bad shape for this to be your best option. And call your credit card companies first. They want their money so they are usually willing to work out a reduced payment plan, or if you're already in serious default, you can negotiate a settlement with them yourself without paying another company a fee to do it for you.
Hello Ms. Reynolds,
Thank you for your review. We are sorry to hear that we will not be able to assist you with becoming debt free however we always have your best interest in mind and are happy to hear you will become debt free through your own means!Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com should you have any questions or comments.
Thank you for choosing Freedom Debt Relief!
Reviewed June 9, 2017
In general, Freedom Debt Relief is not what I expected. There has been a recent settlement accepted from Bank of America. Discover Card, despite correspondence to the contrary, continue to deduct $35 a month as my "consumer protection" and seem to be content to settle the debt that way. There has been no activity with my largest creditor, Chase at this time. The monthly updates and charts are not helpful in deciphering progress.
Hello Ms. McGowan,
We are sorry to hear that the program has not lived up to your expectations. We strive to provide excellence to all of our clients and want your experience to reflect that.Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 9, 2017
Monica was very welcoming and a real good listener. She explained the program in great detail and without making things complicated. She was very helpful in walking me through the DocuSign process, as well. She answered all my questions clearly and completely.
Reviewed June 9, 2017
Tiffany was kind and understanding and very helpful. I would recommend to anyone needing these types of services. She explained everything where I could understand and I feel much better about my situation now. They are great great great!!! And awesome!
Reviewed June 9, 2017
Tasha was friendly, polite & encouraging. I am grateful that I got her. She is very kind and never made me feel like I was taking the "easy" road. I felt like she really cared about me and my situation. She listened and offered helpful advice, she worked hard to make sure I understood the process and followed through on her research and kept the line of communication open. THANK YOU TASHA!
Reviewed June 9, 2017
My experience with Freedom Debt Relief has been stellar! They have been able to reduce my debt by huge margins. I had a mountain of debt. I knew it would take a lot of work and determination to overcome that debt, but I stuck with the program and FDR did the rest. Now I see the light at the end of the tunnel. I will be able to breathe again soon. Bankruptcy was not an option for me. FDR was. They took me through, step by step, leading me in the direction I needed to go to achieve financial freedom. Thanks FDR! You are a lifesaver!
Hello Alex,
Thank you for your positive feedback! We are thrilled to hear about the reduction of your debt along with your savings within the program! We look forward to your continued success with Freedom Debt Relief!
Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 9, 2017
I am so pleased with the help and understanding that I received from FDR. There was no condemnation or judgement, just "How can we help you." They answered all my questions with professionalism and understanding. Dylan was able to help me reach a price that is very doable for me. Thank you so very much for relieving a thousand tons of stress off my shoulders.
Dear Ms. Miller,
Thank you so much! We are thrilled to hear about your success thus far and look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 9, 2017
Cody ** and Gabrielle ** were amazing! They both explained everything in great detail and answered any questions I had with knowledge and efficiency. Both Cody and Gabrielle were friendly and welcoming, they made me feel very comfortable with the whole process and Freedom Debt Relief in general. Very happy with my experience so far.
Hello Ms. Veach,
We appreciate the positive review! Thank you for taking time to leave positive feedback for us! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 9, 2017
My experience with FDR was very positive. I received a prompt response after inquiring of the available services online. Jennifer was extremely helpful with the overall application process. I am excited to be on my way to financial freedom and would recommend FDR to anyone struggling with financial debt.
Hello Ms. Gallo,
Thank you for the positive feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Reviewed June 9, 2017
Gillian was beyond helpful in getting me approved and enrolled in the program. She went above and beyond to help me with my debt issues. Her customer service is exemplary. Thanks to her help, I should be able to remedy my credit situation quickly.
Dear Ms. Carey,
Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com with any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
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