Freedom Debt Relief Reviews
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About Freedom Debt Relief
Freedom Debt Relief (FDR) earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews. Founded in 2002, Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.
Visit www.freedomdebtrelief.com- No fees until settlement reached
- Highly rated customer service
- Works with high debt amounts
- Can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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- 4,921,192 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed July 3, 2017
I was drowning in debt and one phone call helped put me at ease that there is help out there for someone like me. Freedom Debt Relief allowed me to take back control of my life and get what seemed like an overwhelming amount of debt under control.
Reviewed July 3, 2017
I could have never accomplished my debt elimination objective without the help of Freedom Debt Relief. It is more than amazing what they have done for me. I only wish I had started earlier. I would strongly refer friends, family, and acquaintances to FDR.
Reviewed July 3, 2017
Mr. Joshua **- "Consummate Professional" redefined! Provided a thorough background for the debt relief program and answered questions in detail. Great communicator and patient listener. Same spiel day after day but has a genuine personality. Genuine feel for helping clients.
Reviewed July 3, 2017
The counselors are working to resolve my debt concerns. They are easy to work with and informative. The entire experience was scary but has gotten easier and better. I have called with a question and each time a solution or my questions were answered promptly. I recommend this service to anyone looking for a fresh start.
Reviewed July 3, 2017
This has been the best move I have made toward financial freedom. Freedom Financial has been great and already has some settlements. Great program. Quick and easy. People have been good to me and respond quickly to my emails. I am happy I did this. They made things easy to do and started on my program right away. Thank you Freedom Financial.
Reviewed July 3, 2017
Excellent program. Very helpful. Would recommend to others. Always on top of the situation at. Looking forward to being debt free again. Great job! I like the opportunity to add to the escrow and pay back faster. Will have to try to take advantage of this offer.
Reviewed July 3, 2017
Ms **'s knowledge and compassion helped to make an extremely difficult situation much easier. All of questions were answered with clarity and patience (and I had a lot of questions)! Before contacting Freedom I was at a complete loss, now I'm more optimistic about my financial future than I've been in a long time... I pray it works!
Reviewed July 3, 2017
I am very satisfied with my experience with Freedom Debt Relief. I would be glad to recommend to a family and friends. I like the part where they will communicate for approval. The team are very courteous and knowledgeable. Customer Service are always available to answer my issues and concerns.
Reviewed July 3, 2017
Our success has been celebrated by the staff, right off the bat! What an encouragement! We felt as though the team was not only on our side, but genuinely for our success. Our concerns along the way - especially concerning a court case - assured. Advice concerning how to handle the charges was spot on. We thank God for this service and relief of our debt load.
Reviewed July 3, 2017
Several debts has been satisfied and I like the time it took and hope the other debts will be pd off soon also without any problem. I wish that I could deposit my monies into my account so that I could be out of debt sooner but unfortunately not able to.
Thank you for your positive feedback of the program. We are thrilled to be working with you to help you achieve financial freedom. Please let us know if we can be of any further assistance to you. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 3, 2017
Helped out a single parent to get back on track after being controlled by debt. Freedom was recommended by a friend who is almost completed her time period. Have affordable rates that I can pay. I highly recommend this for anyone.
Reviewed July 3, 2017
I have consistently seen the date of 10/2017 listed on my dashboard as my resolution date. Today, I see the date pushed back to 12/2017. I find this disturbing. I have postponed medical care so that I can afford to pay this, please resolve this last account. Thank you.
Dear Ms. O'Connell,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 3, 2017
I have only been with Freedom Debt Relief for little over 1 year. So far I am completely satisfied with my services. Everyone goes over and above customer service. My credit score has been getting better every month. They make every effort to keep you updated on everything they do or need from me.
Reviewed July 3, 2017
Awesome service. Great contact between emails and follow ups with phone calls. Once an agreement was made with a creditor, they took the time to explain how it would work, how much would be paid and when it would be paid in full. Felt like I had someone on my side helping all the time.
Reviewed July 3, 2017
So far so good, can't wait till this is behind me and we can start new. Didn't mean for it to get this bad. Glad this company was able to help us from not drowning. Doesn't make you a bad person to fall behind. It happens and they don't make you feel guilty or give lectures. Understanding and caring people truly.
Reviewed July 3, 2017
I am very happy with all the support this company gives me. They keep me informed on everything that is happening with my account. Thank you for helping me. This company is always sharing with me what is going on with my account. I would recommend this company to everyone that wants out of debt.
Reviewed July 3, 2017
The one thing I dislike, is there's no one person to call and get a one on one discussion. Two cases in which I received notice that Barclays acct for 960.00 and US Bank for 6295.00 has been settled. The US Bank was not settled, this acct is to be paid in increments of monthly payments through 2018 or 19. The Barclays acct has not been settled. I need to talk to someone and get this matter clarified.
Dear Mr. Renojo,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 3, 2017
Sherry was very nice and professional. She made me feel comfortable. I'm usually always very sketchy about things like this but she made me feel safe. I am excited to get this debt under control and my finances under control. She was great and I would highly recommend others to go thru her.
Reviewed July 3, 2017
I have had nothing but great results from Freedom Debt! I've had 3 out of 4 debts resolved. Just this last month I've had to cancel my payment due to some medical bills and it was an easy transaction to make. Thank you! I am looking forward to resolving this last debt!
Reviewed July 3, 2017
I have enjoyed this experience. They have done all that they said they would and we have created a great partnership. Both holding up to our end of the deal and I look forward to continuing this relationship. I am counting all the accounts as they fall off of the list.
Reviewed July 2, 2017
As my retired and I do not work, the bills way adding up. Now I can sleep, and I do not have to worry about phone calls at crazy hours, trying to explain why we cannot pay them. It taught my family and myself how to budget.
Reviewed July 2, 2017
From start to finish. The agent was very helpful, and informative. He answered all my questions. I feel like I can trust FDR completely. I would SUGGEST Freedom Debt Relief to family and friends. I am looking forward to being debt free...
Reviewed July 2, 2017
The struggle is real... I hate to admit that I was not as financially savvy as I thought I was, trying to juggle 10 plus credit cards and loans. I entered the program in Dec 2016 and have already had a debt settled. This program is a lifesaver. Most all credit cards and the two loans that I had have agreed to enter into Freedom Debt Reliefs program and most reduced the amount owed by 40 to 60 %. While my credit score is suffering at the moment it will eventually bounce back with every settled account. Debt free in 4 yrs so I can retire with no worries. Thank you Freedom Debt Relief.
Reviewed July 2, 2017
We have enjoyed the results and the experience with Freedom Debt Relief and are looking forward for them to finalize our account and makes us debt free. They keep us up to date on the progress of each account and make it so we can easily see our progress.
Reviewed July 2, 2017
Exceptional service! At the beginning, encountered an issue and it was resolved immediately! Excellent follow thru! The plan is laid out and executed as stated! Very happy with the service of everyone I contact! Everyone is always very helpful and sincere in answering/assisting my questions/concerns! Very happy with my debt resolution program!
Reviewed July 2, 2017
The introductory portion of the program was simplified yet thorough enough to understand. Likewise, the customer service representative displayed a great sense of attention and urgency in understanding the gravity of my financial situation. He was diligent in following up on a timely basis in completing and fully outlining the plan.
Reviewed July 2, 2017
For the most part, using Freedom Debt Relief has been smooth sailing. I've been a client since November of 2013. My debt reduction process has gone on a little longer than I was first quoted, but as along as the debt is reduced, then that is fine. I look forward to it being completed. Thank you, FDR for your help.
Reviewed July 2, 2017
Freedom Debt Relief is a professional company that teaches you how to get out of debt quickly and get back on the road to financial health and a better credit score. I would recommend them to everyone who needs help with their finances.
Reviewed July 2, 2017
There is one thing I would make different when taking the decision. I would have kept one of the credit cards out of the settlement. Now I have to pay cash for everything. This is a problem because I can not purchase online. To do so, I need to use someone else credit card.
Reviewed July 2, 2017
So far everything is going well and customer service was great! We look forward to great things ahead as promised! The help we are getting was very informational and helpful and all guestions and concerns were addressed! Our process starts on the 5th and we can't wait till we finish!
Reviewed July 2, 2017
So far so good. Seems to be working for us so far. Tax liabilities stink but other than that it's been fine. Grateful for the opportunities to get our debt resolved. They do a great job with the client dashboard.
Reviewed July 2, 2017
When I decided to look for help, I did a lot of research on different companies. At the end of my research I chose Freedom Debt Relief. After talking to a consultant from this company I realized I had made the right choice. All of my questions were answered, and I knew she understood what I was going through.
Reviewed July 2, 2017
I have so far had a positive experience. I just wish it could go faster but I realize it cannot. I am tired of the creditors calling me at work. Other than that everything is good. I keep waiting for more emails on settlements to keep process going quicker. Thank you.
Reviewed July 2, 2017
The company is wonderful to work with and has been helpful in getting my life back on track. My husband has cancer and with a loss of income there was no way to make ends meet, we were out of options and did not want to lose our home.
Reviewed July 2, 2017
Freedom Financial is helping me pay down my debt and after six month they have settled 2 accounts and are negotiating many more. Highly recommend if you need help with your debt so you can become financially secure again. Their website is top-notch and you can check your progress anytime. Freedom is always there if you need assistance or have questions.
Reviewed July 2, 2017
For sure I can said Freedom Relief saved my life, I feel very thankful and appreciated about this wonderful company. Now I can said I'm FREE of this nightmare and not only me but my entire family. Give you thanks for everything you do for us and absolutely I will recommend Freedom Relief to my family and friends. Thank You!
Reviewed July 2, 2017
Freedom Debt Relief works with you from the first phone call. Very helpful, always there for any question you may have whether it's by phone or by email. They really put you at ease while taking care of your business. I'm in my second year with them and everything is moving along as they have told me when I signed up.
Reviewed July 2, 2017
Everyone has been very helpful. We are very pleased with the progress. Whenever we have a problem they are always there to help. The staff is always friendly and courteous and respectful. We would recommend Freedom Financial to others. We thank them for they do.
Reviewed July 2, 2017
Fast and friendly service/explained everything in detail. Easy to follow instructions and they walk you thru everything. So glad we were accepted into the program. Such a weight was lifted from our shoulders.. Everyone should give this a try if debt has overwhelmed you.
Reviewed July 2, 2017
Freedom Debt has been a very smooth experience for me as a client. Whenever I have questions, it is very easy to call and speak with an actual person and they are always very polite and helpful! I recommended them to a friend and she signed on with them. I'm right on track to clearing my debt thanks to Freedom Debt!
Reviewed July 2, 2017
From the first time I contacted FDR, I was impressed with the overall genuine interest in my situation along with the concern and willingness to help. This started from the top management down thru the account representatives. I have been with FDR for about eight months now and I still feel this way. They keep me up to date on my accounts and include me in the decision making. I am confident this will continue thru till the end for me and I am so glad I contacted them.
Reviewed July 2, 2017
We were completely satisfied with Freedom Financial up until the end of our process. We started accelerating the payments so we could finish the program early, but it was a huge hassle! Our final debt still needed to be negotiated, so we let them know several months ahead that we wanted to pay it off early, but we did not meet our goal of paying off the program in June due to a lack of communication on Freedom's part. They did not call or email to let me know about a hold up that I could have easily cleared up over the phone. Instead, I found out about it when I called to find out what was going on. This is the only reason I am not giving 5 stars.
Reviewed July 2, 2017
Thank you and feel better after I joined. The program is very good and is solve my credits debt problems. After few year I will be free of debt. I would like to recommend to friends about Freedom Debt Relief program.
Reviewed July 2, 2017
So far I am happy with the help I'm getting from Freedom Debt Relief. It is slow going sometimes but it is helping. I don't have anything else to say except that I'm happy with their service. Freedom Debt Relief good job.
Reviewed July 2, 2017
I love the program. Am glad I joined. They are helping me tremendously. I didn't know which way to turn after my income was drastically cut. They worked with me to find a solution and helped me work out a plan and calls me to make sure I am going fine. They let me know how my scores are and changes in my reports.
Reviewed July 2, 2017
The sign-up processed went very well and was very well explained. The true review won't come until I find out if everything is delivered as promised, but at the moment I have no reason to think that they won't deliver!
Reviewed July 2, 2017
Rashawn ** was incredibly knowledgeable and helpful through this whole process. I am grateful that he is the one who answered the phone when I called! He talked me through all of the steps and answered my many questions.
Reviewed July 1, 2017
Felicia **, was wonderful and very helpful. Explained everything and I was happy to become a member of the service and I feel such relief to know that I am saving money and time paying off my creditors. It is very comforting to also know that shark tank judge is a fan and endorser of Freedom Debt Relief.
Reviewed July 1, 2017
Okay, but could be a little better organized. Despite the fact that I have with FDR for the past 2 years, I get emails from them asking me to join. When I request to unsubscribe, it stops for a week or so, then starts up again. Have on two occasions been offered a chance to increase credit score by applying for additional program... and been declined both times. They dangle a carrot in front of you, but yank it away just as quickly. While the bare bones program works well, don't expect anything more than that. Yet to see how much this is going to impact me once I graduate (one year away) and be debt free. Good overall program despite the 20 percent profit that they pocket.
Reviewed July 1, 2017
It was a great experience working with Steve **. He helped me every step of the way. I would recommend anyone with problems paying bills to give Freedom a call. You just have to follow the program and the ball starts rolling in your best interest for a change.
Reviewed July 1, 2017
I have very pleased with services. Thank you so much for helping with my debt. I have had several issues and someone has been there to help me every step of the way. Would recommend a friend. Thanks again for helping me. You were there when there was no other way for me to turn.
Reviewed July 1, 2017
Everyone was very nice and had all the information that I asked for and I was very pleased with answers. I have received all emails that they stated would be sent to me and the only thing that I have not gotten is the welcome pack in the mail.
Reviewed July 1, 2017
My experience was great up until we got to the American Express, it has been 3 years at least. I have tried to get help, but no one has ever contacted me about this card. That is why I have given the process only 3 stars.
Hello Mr. Trees,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 1, 2017
I am with Freedom almost 6 months. Hopefully good things to happen in the future, and also I received several phone calls from my creditors and from internal revenue also. Make sure you guys call them and make smart negotiations to resolve this issues and debt freed. I will be appreciated what you guys doing. Thank you.
Reviewed July 1, 2017
Very please with the program. The advisor was very knowledgeable in what he was explaining to me. I felt at ease and he made me feel very comfortable and satisfied with the program. I will highly recommend it to my friends and family. Hopefully, my experience will be a great one.
Reviewed July 1, 2017
Chris did a great job explaining the program and answering my many questions. He was persistent in making sure we had everything set up the way we needed. We just started today but it seems like it will be a great next step in working to become debt free.
Reviewed July 1, 2017
Unexpectedly laid off from a long term contract assignment and already well into my retirement years, I was now forced to live on a fixed income with far too much debt. Searching for a solution, I came across Freedom Debt Relief. Even though I was skeptical at first, I was most impressed with the services they claimed to provide. So, I thought I would try it since I was assured that I would be able to stop at any time if I became unsatisfied with their service. Initially, I expected to be harassed with many collection calls from my creditors. But, there were only a few and once they realized I was on the Freedom Debt Relief program, the calls stopped coming.
Today, I could not be happier! More than half of my debts have now been settled at a substantial reduction from the original amounts owed and I have but, one more debt to negotiate settlement on and just two left to pay off. The Customer Service department at Freedom Debt Relief has been very responsive to my needs and have even worked with me to reduce my monthly payment when my cost of living increased to the point where a lower payment became necessary. I would highly recommend their service to anyone. They have been a huge help to me.
Reviewed July 1, 2017
I have had nothing but great in all my interactions with Freedom. They have been courteous and knowledgeable at all times. The agents have been friendly and helping in all ways no matter what the question has been. It has been nice to have such great service from a company.
Reviewed July 1, 2017
I was apprehensive about joining the program, and I actually had started one time and quit before beginning. My consultant, Jennifer **, was amazing! She thoroughly explained the program, any potential risks, and most importantly - the benefits. She made an embarrassing, difficult to talk about and accept, situation very easy to handle and discuss. I am now optimistic about beginning the program and finally getting control over my finances again.
Reviewed July 1, 2017
I'm very pleased with the job Freedom Financial has done with helping me knock out my credit card debt. I'm getting close to the finish line and I couldn't be more excited. Thank you Freedom Financial for helping get debt free.
Reviewed July 1, 2017
I had a credit score of 730 and was never late on payment. It has been a year and half and still hasn't settled with two creditors. I had to pay taxes on settlements which didn't know about until taxes time. Cost me about $800 pay for lawyer fees monthly. One of the creditors took me to court and called the lawyer and he said, "call me," etc.
Hello Ms. Carolan,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 1, 2017
I lost my job in March of 2016. The debt load was too great to manage any longer. I engaged with Freedom Debt Relief to negotiate settlements with my unsecured debt creditors. I make a lump sum payment to my FDR account, and they use those funds to negotiate settlements with my creditors.
Reviewed July 1, 2017
My most recent call was very successful and I'm very happy with Freedom. My debt is something that needed to be consolidated and I'm glad Freedom Financial was there to help. In a few more months I'm going be able to clear up my credit card debt and focus more money to save for my family.
Reviewed July 1, 2017
I am so glad I made the call to you. We have been extremely happy with what has been done, I would have been crazy if I had to deal with the companies about getting payment set up. This has been so much easier, and I didn't have to deal with the politics.
Reviewed July 1, 2017
Need to state that Oronde ** has been of great assistance to me from day one. Has helped me through the beginning process and continued from then on. Has answered all my concerns and took it upon himself to helping me out. The financial situation I'm in at the moment is stressful and he has definitely alleviated it. You have a great personable agent with him. Please give him the accolades he deserves. Thank you.
Reviewed July 1, 2017
I have contacted you several times regarding the length of time my contract has been increased. It was supposed to complete in 2016. It now looks like I may not be finished until 2019 if even then. Very dissatisfied with customer service regarding this issue. I retired in 2016 and now I am finding it very difficult to make ends meet.
Dear Ms. Baker,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 1, 2017
When I contacted FDR I was overwhelming by my financial situation. The counselor I've worked with is very knowledgeable and supportive. It's so great to have one person to work with who is guiding me step by step. Finding this solution to an extremely painful situation has been a Godsend.
Reviewed July 1, 2017
I needed help and I had no idea what to do. I prayed and I found your phone number. After I got through the paperwork I felt a load lifted off of me. The experience of talking Freedom Financial when I needed along the way was a awesome customer experience.
Reviewed July 1, 2017
Freedom Debt helped me in every way to clear my debts with a monthly payment I could manage. Thank you to all the wonderful people at Freedom Debt that I had the pleasure to speak to. Couldn't have done it without you.
Reviewed July 1, 2017
Nathan was very helpful, friendly, courteous. He made getting into the program fast and easy. He also made himself a point of contact with future questions and concerns. That really made me free better and less stressed. This makes it easy to refer customers to the program. Thanks.
Reviewed July 1, 2017
I am grateful for Freedom Debt Relief for helping me to resolve my financial issues. I have had great experiences with their customer service and even their website is great. I would and have recommended them to others I know who can use help with their debt.
Reviewed July 1, 2017
I'm very satisfied with Freedom Debt Relief. They are working hard to help me get back on my feet. I recommend them highly. This program has given me peace of mind and I know that I'm being well taken care of.
Reviewed July 1, 2017
I found Linda to be sincere and truly caring for her clients. You can tell by her demeanor that she is truly looking to help you and she is very knowledgeable. There was no question she did not have the answers for. Truly wonderful experience working with her.
Reviewed July 1, 2017
Great customer service, always so informative and helpful with questions or concerns. I am in the "home stretch" now with my creditors and it is such a relief to have Freedom working on my behalf. Using the client dashboard, I can keep track of my progress and what is being negotiated and when. I would definitely recommend this company to a friend to resolve their financial needs in the future. Can't wait to be debt free!!
Reviewed July 1, 2017
I received someone else's social security info and mine got sent to someone else. I received a w9 form after the tax deadline with no apology from FDR. CSR reps have become rude not at first. I'm in the CSR industry so I know how important CSR is. It's a shame.
Hello Ms. Pena,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 1, 2017
Freedom Debt Relief will tell you they're a "government-approved agency" with no actual costs to the person enrolling in their program. Never did they tell me they would collect 21 percent of what I paid them monthly for THEIR pockets before they paid a creditor! After MORE than a YEAR of paying them more than $9,000, they had not closed one credit card! They said they were "saving my payments to make a large payment with a creditor"--when in fact they were pocketing the money and not paying down a single card!
After more than a year of this--granted I was foolish to wait this long--I foolishly believed all the smooth talk they gave me every time about how wonderful they were--I still did not have even ONE small credit card settlement paid. Then one day, I saw on the dashboard that they had collected about $600 for a "service fee" for the first debt but were "still processing" the account and had not closed it out. They had not checked to see that the final payment--SEVERAL months before--had not been RECEIVED by the creditor!
Dealing with a second creditor they required a $3,500 fee up front. They said the fee must be paid FIRST as soon as a figure is ARRIVED at for the settlement. That left a minuscule amount left to pay on the debt itself! I could have paid off two of my credit cards with the very amount Freedom took as their "upfront fee" for simply making a phone call to the creditor! After a year--and payment in excess of $9,000 dollars collected by Freedom--I had not completed payment on a single card! I was beside myself with frustration.
Why is it that those who have the least are preyed upon the most with exorbitant, usurious interest rates? This is a BAD company and should be AVOIDED at all costs. I ended calling my creditors myself and found them very understanding; I closed my debts with settlements that were MUCH less than what I would have paid Freedom. I hope somebody will be saved from my horrible experience.
Dear Ms. Jaramillo,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 1, 2017
Little bit of a lengthy process from start but starting to see results. When I receive a agreement they email or text me to confirm on a regular basis. Very knowledgeable of the way the relief works. Any questions I have they are always there to answer them right away.
Reviewed July 1, 2017
I am grateful for this program. They have resolved 85% of my debt quicker than if I was trying to pay it off myself. I've been in the program for almost 3 years and now I am just waiting for my last 3 accounts to settle. I had enrolled a total of 18 :-0... I am really looking forward to being out of the program and being totally debt free. Being in the program has helped me be more responsible with my spending and realizing and learning from my mistakes I made in the past.
Reviewed July 1, 2017
So far I am a little more at ease. I wish they would call the creditors so they don't call me anymore. Staff have been very friendly, feel I could ask anything, they will answer my questions. Looking forward to being debt relief. I can't believe I waited too long to call Freedom for help.
Reviewed June 30, 2017
I needed help and they are helping... it's been in Dec. 2 yrs but 2 lawsuits were filed against me in court for credit card debt. I was offered an attorney and they are helping but very upset it happened. It's hard to live in a small court and have lawsuits filed.
Reviewed June 30, 2017
All the people that I talked were very helpful. I looks forward to working with you in trying to get my debt in order, hopefully never having to get in this problem again. Thank you for being there, for people like me that get in debt and can't see the light at the end of the tunnel.
Reviewed June 30, 2017
This was the most comfortable feeling I have ever experienced. I feel good about my future. I would let my friends and family know that it's ok to trust in relying on a company that in my eyes were there for me and helped my thought this process. Thank you.
Reviewed June 30, 2017
I feel the financial cloud being lifted and I can finally say that I see the light at the end of this very dark tunnel, thanks to Gregory and Freedom! The program did not judge my financial state, but rather offered me immediate support and detailed explanation of how they can and will help me regain control of my debt. I can't thank FDR enough for helping rebuild my confidence and self-worth and giving me the tools I need to be deft free and on top again!!
Reviewed June 30, 2017
Having Freedom Debt Relief handling my debt has eliminated a lot of worry. It feels good paying the debts while saving so much on interest. The first counselor with whom I spoke noted, my actual debt was paid long ago - the interest would take me decades to pay. It is also comforting to know, when legal action was taken, there was an attorney available to handle the process. I am so happy I made the call to them! I HAVE recommended them to friends!!
Reviewed June 30, 2017
So far I've had a good experience center with this company. I would recommend to a friend and family. This company helps people like myself that has ran into a hardship. That cannot pay their bills. They care about their customers.
Reviewed June 30, 2017
When I signed up with Freedom Debt Relief, they started out very good. They helped us to deal with the creditors letters and many phone calls. Several debts were settled at a much lower amount we owed. Some creditors did not budge. Well, we are past our estimated finish date and still have 2 creditors that have not been settled in over 8 to 10 months. I have had enough funds in my account to at least settle one early on, now there should be enough to settle both accounts. I have called in and spoken to several agents asking why these accounts have not been settled. The response I got every time was that it was in process of negotiations or next in line. Finally, on my last call, I was very upset that the last 2 accounts have not been settled, when there was enough money to settle them in my opinion.
After going back and forth of me asking for an explanation, I was told that the 2 accounts have not been settled or even in negotiations due to them not knowing what collection agency had my accounts. This is their job to know. So I have been lied to for over 6 months of me asking many times over and over. So my advise is, if you need to use them I would recommend them, but if you do not get a straight answer you aren't satisfied with, persist to ask and hopefully they will not lie to you as they have to me. Overall experience has been good, but I'm extremely upset over the lying of my last 2 accounts.
Dear Mr. Dominguez,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed June 30, 2017
Great service. Grateful for this program. I would recommend this service for all of those individuals who need it. All documents were deliver as promised. The process was very easy. Great feeling to know that I will be debt free in just a few years.
Reviewed June 30, 2017
Very good. Customer service very polite & prompt. Made me feel positive about the decision I made (comforting) regarding my financial decisions. Would highly recommend this service to family & friends. Can sleep through the night now. My anxiety about my finances is gone.
Reviewed June 30, 2017
The rep I worked with was kind, clear, and thorough, making sure I understood everything and its advantages and disadvantages, so I could make a well-informed decision. Then, they supplied me with tools, review materials, manuals, and everything I could possibly need to move forward.
Reviewed June 30, 2017
Doing excellent job at repairing my life by helping me get out of debt. Customer service is doing a good job. Lawyers are solving issues that arise. They understand problems that people come in life and are willing to stick their necks out to help.
Reviewed June 30, 2017
Very satisfied with our results. Making the required deposits has been tough at times, and FDR allowed some flexibility. Would definitely recommend to friends and family. Getting close to resolving all our credit card debt, just about one more month.
Reviewed June 30, 2017
We're still in our first year, and so far one debt had been settled and another is on a settled repayment schedule. However, we referred a client last fall and we're told we should get our referral bonus sometime in January. I checked back on it twice, the most recent being the first week of June. Was told we should receive it in a couple of weeks. Almost a month later and still no luck. Makes it difficult to want to refer another person.
Hello Ammi,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed June 30, 2017
So far I don't think Freedom Debt Relief has done anything other than take money out of my bank account. Debtors still calling me 24/7 and have not been contacted by anyone from FDR for any type negotiations. This needs to change very soon or I may have to go a different route.
Hello Mr. Hamby,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed June 30, 2017
In a short period of time, two of the creditors enrolled in the program have been resolved. FDR works diligently to assist with the remaining creditors enrolled in this program. I know that I would not be able to resolve these debts on my own. The FDR customer service team is extremely knowledgeable. They helped to relieve the stress caused by creditor phone calls. Thank you.
Reviewed June 30, 2017
I was very well pleased with the pleasantness from everyone I talked with doing the initial process. They did not make me feel like I was a bad person because I was in this fix. I thank you for the way your employees have been trained and with the courtesy with which I was treated.
Reviewed June 30, 2017
Your staff has been awesome!! They answer my questions any time I have called. They have called to check on me. When I was feeling low about things they encouraged me to keep moving forward. I am so glad that I had your company for the support and encouragement.
Reviewed June 30, 2017
I am very satisfied with the customer service and the way my account has been handled. I am almost done with the program and appreciate all the help you have given to me to help me reduce my debt and get my credit rating back up again. THANKS TO ONE AND ALL!!!
Reviewed June 30, 2017
Didn't know where to turn till I seen the ad on TV. Called them and thats all it took... We talked on the phone and they said they could help me without filing Bankruptcy. Great Firm to deal with. You have to do nothing...
Reviewed June 30, 2017
You're doing good job. I thank you. I need your help. You can help people. You have got one down thank you and some more to go. Thanks. You are doing great thing for people. I am great for your help. I am not that good. I thank you so much for what you're doing for me. Thank and have a bless day.
Reviewed June 30, 2017
Would recommend to a friend or family member. Had a smooth experience and always open communication. Process has taken longer than expected but overall had a positive experience and learned a lot about finances and creating financial freedom. Realistic goals were set and so far have been met.
Reviewed June 30, 2017
Excellent service, staff is great. Always answers all my questions. So glad I joined. All claims settled quickly. They took care of everything. I was very hesitant about joining, but has turned out to be a pleasant experience. Would recommend to anyone with financial difficulty.
Reviewed June 30, 2017
I wanted to get out of debt and Sherry Was patient with me and helped me understand the Freedom Debt Relief program. Being 70 and looking to the future I knew I needed to do something soon. I know this program will work for me. I thank everyone who helped me through this process. I will be sharing my experience with Freedom Debt Relief with friends and family.
Reviewed June 30, 2017
Paul **, Catherine ** and Michael ** have been helpful, kind and patient with me. I am so grateful to FDR for helping me to resolve my problems. Thanks to all. Don't give up on me, please. My irritable bowel syndrome has made mailing difficult (neighbors help). I don't have fax or signature capabilities on this computer.
Reviewed June 30, 2017
Everyone was super friendly and this process went better than I expected! I would definitely recommend this to anyone who finds themselves in financial trouble. Sometimes you fall on hard times so it's nice to know there are people out there to help you fight this battle.
Reviewed June 30, 2017
This was the best call I have ever made. Lindsay was so helpful and explained everything to me so that I fully understood what all is involved. I feel such a burden lifted off me now. I only wish I had called sooner.
Reviewed June 30, 2017
Absolutely great company. I would recommend to anyone who owes in their credit cards. I'm glad they were able to help me. Now I'm in peace knowing that I dont have to worry with a big monthly payment. Thank God there is a company like Freedom Debt Relief.
Reviewed June 30, 2017
I just signed up, Mike explained how it all works, sounds good to me. I am hoping it all works out, would love to get this debt off my plate. I have been paying quite a bit of money each month to all my credit cards, do not seem to be getting anywhere closer to paying them off, so I am excited to use this system. Thanks so much!
Reviewed June 30, 2017
Overall easy process just have to be patient and let the process work. The information sometimes is too slow coming on progress. The information coming from legal group to FDR and then to me sometimes seems slow and as if everyone is waiting for the other person to respond. Meanwhile I am waiting.
Hello Mr. Chugg,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed June 30, 2017
My experience with Freedom Debt Relief amazing. The people that worked with me were kind, considerate and really understood my problem. I am very happy I chose this company. I would recommend a friend to them if they needed help. Thank you again Freedom Debt Relief.
Reviewed June 30, 2017
Staff was concise and helpful with all our needs. It was almost 10 PM and he spent his time explaining what was Freedom Debt Relief. With living paycheck to paycheck we need another way to pay out our debts as soon as we can and we came across with Freedom Debt Relief. Thanks for the help.
Reviewed June 30, 2017
I learned a very hard lesson this year on trust and relying on credit. I put my trust in the wrong person and ended up being beguiled with overdrawn credit cards and not enough resources to get out of this situation without the help of Freedom Debt Relief. They were very sympathetic to my needs and helped me right away.
Reviewed June 30, 2017
Very helpful and great people. They have helped me in every way. I recommend them to a friend. They have very good customer service and is willing to do what it takes to get you out of debt... thank you guys very very much.
Reviewed June 30, 2017
I was feeling as if I were drowning under my pile of debt, as if there were no light at the end of the tunnel. I finally decided to respond to Freedom Debt Relief's attempts to reach out to me. All I can say is, I wish I had responded sooner. They have been caring, understanding and truly concerned about my financial welfare. I was lost and did not think I was ever going to find my way out. The cards were as high as they were mostly from interest. Freedom has come in and negotiated settlements on my behalf, that I would have never been able to do on my own. I can now breath AND see that light!
Reviewed June 30, 2017
FDR has effectively reduced some of my debts by 30% on average and for that I am thankful. But as a direct result of FDR representatives bad advice I was sued by Wells Fargo. When the notice of acceleration of debt on my line of credit account came I wanted to talk to Wells Fargo but FDR's representatives strongly advised me to NOT do it and that they would contact Wells Fargo. I followed the advice and forwarded the notice of intent to accelerate and the notice of acceleration to FDR as instructed which evidently they didn't and as a result I got sued and with it the need to involve National Litigation Law Group. On the other Wells Fargo notice of acceleration of debt I took action and contacted them, contrary to FDR's advice and Wells Fargo then proceeded to work with FDR. That way I avoided a second lawsuit. While my credit rating already was bad with the lawsuit it just went down the drain. And that was completely avoidable.
Hello Ms. Herrmann,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed June 30, 2017
Everyone I've dealt with, from the first phone call, has been helpful, knowledgeable and encouraging. I have settled two debts within the last year for about 40-50% less than the balance I owed. I've got another 2-3 years to finish off my debt, but there is an end in sight! And that's Freedom. ':)
Reviewed June 30, 2017
I was very happy with Lloyd. I researched this site for a long time... and then made the bold call and I'm very happy now. Lloyd walked me thru everything... explained everything to me. And by the way for several days, I still had questions, and he was there for me. This is not easy to do as I am a proud person. But sometimes when things happen, you need help.
Reviewed June 30, 2017
Getting set up is easy even though I was extremely embarrassed to have to call. Representative provided all the information as to my options. However, after that I was unable to reach representative & calls were never returned. No one returns my calls, questions still unanswered. Honestly, I'm now very worried.
Dear Ms. Boley,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed June 30, 2017
They have been wonderful! It's a very doable program that helps you go get back on track!! I would recommend it to anyone! My representative was very helpful in getting me what I needed and something that was realistic for me to pay back each month. Being divorced and trying to start over is very tough but they took some of the pressures off!
Reviewed June 30, 2017
Freedom Debt program has allowed me to be able to pay off debts much faster than expected. I was very nervous about owing so much money but the advisors were able to negotiate my balances such that I'm almost finish. Whenever a debt was negotiated, I was notified quickly. Very efficient process. Thank you.
Reviewed June 30, 2017
I got a lot of information about the service and the people that I talked by phone gave me a lot of information about how works this system to help to pay my debts. Of course, I will recommend for all the people that need to find a solution for debts problems.
Reviewed June 30, 2017
Thank you so much for helping me get my life back on track! You guys ROCK! Pretty soon I will be debt free. I would recommend anyone that needs help getting their credit in order to use your company. You have truly helped me see the light.
Reviewed June 30, 2017
The website isn't always user-friendly. Mostly the dedicated bank account. I wish they could negotiate all your account at first so they are settled early so you could avoid the calls and letters. But I understand they have more bargaining power with the funds available to negotiate with.
Reviewed June 30, 2017
I saw Freedom Debt Relief. Curious, I signed. Shane ** called me and explained clearly, very patient and was honest by his years of experience. So with leap of faith, I went ahead and couldn't believe how much a difference it makes!
Reviewed June 30, 2017
All communication has been helpful. I feel that the program has helped me recover my daily living without the stress and pressure of finances. It is helpful to have the dashboard at my finger tips to follow my progress. I would certainly recommend this program to others.
Reviewed June 30, 2017
So far I have one debt that FDR has already started working with which it only took about three weeks before the program started working for me. I'm pleased with the outcome. Looking forward in getting the other debt started. Thank you so much.
Hello Ms. Oliver,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed June 30, 2017
Found you in the internet looking for some kind of debt relief. Wish you could have helped me more but let's see what you can do with half of my debt. It was a long process to get signed up but I was able to handle it. Just didn't like the double work. I filled out a application online and signed it online and then was required to also do it on paper.
Reviewed June 30, 2017
It is nice to be able to know that your debt is being resolved on your behalf. However, you should let people know that the difference between what you are solving and what the actual debt amount was, is considered income and can be charged against you when you do your taxes once your debt is resolved. That is a worry to me.
Reviewed June 30, 2017
Working with Freedom Debt Relief to get rid of my outstanding debts has been like taking a great stone from around my neck in a large body of water. I now have a very restful sleep and breathe easy again. It really gives meaning to the name FREEDOM DEBT RELIEF.
Reviewed June 30, 2017
We were in a bad place last year under mountains of debt. Placing that call to Freedom Debt was one of the best decisions we've ever made. The stress, anxiety and worry about the future was immediately lifted off our shoulders. We are well on our way to financial freedom. Thank you.
Reviewed June 30, 2017
They have been very helpful in recovering my credit. The service they have provided is in my best interest. Honestly I am very satisfied. So far my Credit has improved and I am happy with this most needed service with my credit recovery. According to me I am thankful.
Reviewed June 30, 2017
Just a note to thank Randy for helping me to start my process at FDR. He explained everything very easy, didn't take to much of my time, sent me follow up messages, and made the process seamless. I excited to get on the path to freedom!
Reviewed June 30, 2017
In the beginning of this journey I was not too happy with the process, but months later when I came in contact with another company within Freedom Debt Relief who would actual do what I needed done I have to say I am very please and look forward to continuing resolving my debt and one day becoming debt FREE with the help of these great people. Thank you.
Reviewed June 30, 2017
I started this process with FDR in January of 2017. It was a little slow at first as I had to build up my account so that FDR could negotiate with my creditors. As the account has gotten more money in it I am starting to see some progress and I am confident that FDR is doing a great job and will help me attain financial stability in my life.
Reviewed June 30, 2017
I personally have to call law firm from Wells Fargo to know what's going on with my account because apparently nobody answers the phone and you guys couldn't talk to nobody but lucky me they answer me right away. I did the job that you guys supposed to do it.
Reviewed June 30, 2017
I received an email from Freedom Debt Relief and I called right away, a representative named Ira ** answered. He was really patient and very professional. He answered all my questions and explained the program to me, right away he started working with my case, I persisted to sign up for the program. Thank you Ira and Freedom Debt Relief for helping. Definitely will recommend.
Reviewed June 30, 2017
All I can say is WOW! Jennifer is amazing! She is very knowledgeable and didn't hesitate to instill it in me. She went above and beyond to assist me. Thank you so much!!! Because of you all, I can finally pay off the debts and make a fresh start.
Reviewed June 30, 2017
I wanted to thank you all for the great support over the last year and a half. You have really helped me and have taken a lot of stress off of my shoulders. I cannot wait till the rest are paid off. I wish I could put more out there but my husband health has declined more and medical bills are up again.
Reviewed June 30, 2017
Overall experience has been great. In the beginning I thought it was a little rocky and was wondering if they had forgotten about us. They obviously have had it well in hand and I am now "seeing the light at the end of the tunnel". I would recommend this program for anyone wanting to end the debt treadmill. I think FDR does need to be slightly more proactive on their communications and encouragements in between "down times" between account payoffs. Overall: Well Done.
Reviewed June 30, 2017
Credit Card Debt Relief - Jennifer was very good at talking at our level that we understood everything that was said. She also explained everything in layman's terms. I would recommend this service and Jennifer to anyone that needs help like my wife and I.
Reviewed June 30, 2017
So far I’m very satisfied with progress of debt resolutions. Will always be grateful for your program and getting to start my financial future with a different outlook and smarter decisions. The staff has been so helpful and courteous throughout the months I've been a client.
Reviewed June 30, 2017
I'm very happy with my experience with Freedom Debt Relief. Great customer service and they helped us get out of debt quickly. Everyone we spoke to was very helpful and easy to understand. We would gladly recommend this company to friends and family. Great for people looking for a better option than bankruptcy.
Reviewed June 30, 2017
Supportive and compassionate service. This is undoubtedly a difficult time for anyone. Angelica is amazing and has helped calm the waters as I try to navigate my way through this process. I am glad you guys are at the helm now! This is early on in the process so I can only respond to what I know so far.
Reviewed June 29, 2017
So far the process has worked very well. The people have been very gracious and kind as I work through this tough financial situation. I only wish I would have done this 3 years ago as would have saved thousands of dollars interest.
Reviewed June 29, 2017
I was so stressed out and scared about my debt situation before I turned everything over to FDR. I still have a way to go but the goal is in sight. I'm very grateful for this program. I have also learned a lot about managing my finances in the future.
Reviewed June 29, 2017
I regard Freedom Debt Relief as life savers in my situation. They are very professional and have helped me to work towards a financial goal within a reasonable time frame and a realistic monthly contribution in meeting this goal. It has also relieved me of so much stress from creditors constantly calling and the creditors knowing that I'm working with professionals and a reliable company to pay off my debts. I'm so thankful I came across Freedom Debt Relief at the time I needed them most. I highly recommend them if you are in debt and need of help. Thank you so much Freedom for all your help and the very nice, helpful professionals working for your company!
Reviewed June 29, 2017
This is a great company to work with. Excellent customer service and willing to go the extra mile to answer your questions and to help in any way possible. So happy we decided to do this. Would recommend to anyone.
Reviewed June 29, 2017
Venetia was well informed and provided me with detailed information and answered all my questions. She was very patient with me as I asked my questions and quick to respond to my emails. I feel confident working with her and knowing that if I have any questions I can come to her.
Reviewed June 29, 2017
I recently found out the you were sitting on a account need some info, and the account got sold now. I called the creditor and obtained the information need. Now I need to know what are you going to do with account. Now please explain.
Dear Mr. Aranda,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed June 29, 2017
Had a great experience where every question was answered and I was given all the information I needed. The representatives were exceptional and knowledgeable. I feel like this is a great process to get my finances back in the right direction.
Reviewed June 29, 2017
When I called Freedom Debt Relief, I was so overwhelmed but Michael worked out a plan with me, was so friendly and understanding, non-judgmental. When I was finished talking with him I felt so much relief like I could breathe again. I had been worried about my house and having trouble sleeping. The peace of mind was just amazing to have after so many months of struggle.
Reviewed June 29, 2017
My team is amazing! Everything that I needed was there. Every question I had there was an answer. I felt confident through the entire process. I truly value this relationship. My team has treated me so well. I have an understanding of how everything is going to work out. I really appreciate everything they have done for me.
Reviewed June 29, 2017
I would recommend this company to anyone that needs help with resolving their debt. I could not be more pleased with them. Freedom Debt Relief is a lifesaver. I have not had to deal with my creditors. So thankful to Freedom for helping my husband and I through this rough time in our lives. Thank you to each and everyone at Freedom for being there for us.
Reviewed June 29, 2017
This program has really help to relieve a lot of stress. I'm very impressed with how this program helps. I would recommend it to anyone in need of help with credit finances. Thanks for all the progress in relieving my credit debt. Keep up your good work.
Reviewed June 29, 2017
I was given an "expected date of project". There were more than a year wrong!!! Not happy at all! Horrible... it's one thing to be wrong for a few months but a year over not acceptable! Another thing customer service not the same as when you enter the program. You get treated like a criminal after you join the program. Not happy, nor would I recommend this service to people who are going through a hard time.
Hello Edder,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed June 29, 2017
After being in debt for more than $41,000, Freedom Debt Relief offered me a plan to get out of debt in three years. My monthly payments are probably 1/3 of what I was initially paying per month. So far two settled for less than owed. One year in.
Reviewed June 29, 2017
I would not recommend Freedom Debt Relief to anyone. This company was fairly responsive when we started 5 years ago, and were active in trying to help us. They did help us pay off several credit cards. However, by year three their customer service changed and became one of the worst I have ever dealt with! No response to emails or phone messages, and then when I would call and get someone I found out my calls were going to a call center. God only knows who had access to our financial information! These people had no training in dealing with my concerns or questions, nor did they care!
I would ask that a supervisor call me back, but would never hear anything, or worse would be given the name of someone that was supposed to be a supervisor, never hear from them, and when I would call and ask to speak to this person... I would be told there was no such individual working for Freedom! Unbelievable! What a scam! I don't know what happened between the time we started to year 3, but whatever happened was a bad move by this company! I have completed these surveys before, and it made no change whatsoever, nor did anyone ever call to speak to my issues. Sorely disappointed in this company. I would never recommend Freedom to another poor unfortunate soul. I have no intentions of continuing with Freedom. I am dealing with the creditors myself.
Hello Ms. Lechtenberg,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed June 29, 2017
Gabriel was very helpful. He answered all my questions. I am so glad I discovered Freedom Debt Relief. Freedom Debt Relief helped me take all my charges off my back. I really recommend Freedom Debt Relief to everyone. There is always great assistance. Gabriel is a great assistant, he was so patient with us. He was so kind. We give thanks to Freedom Debt Relief and to Gabriel. God bless you.
Reviewed June 29, 2017
Great service, polite and informative. They work with you and explain the service every step. Speedy service and accurate. I would recommend anyone who is having credit issues to contact a rep and allow them to review what they can offer. Very happy.
Reviewed June 29, 2017
I paid the same price I owed... I feel that my account is a bonus for anybody, I was told 25 - 50 cents on the dollar. Not only that, my rep didn't have the numbers right and didn't care enough to double check, I feel cheated!!! I will never recommend your services to anyone!!!!
Dear Mr. Castillo,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed June 29, 2017
Reliable service. Will recommend to friends who might need service. With my limited resources, I find it hard to recover financially after a divorce and retirement. I don't want to ask my children nor any relatives for any financial help as I know they have their own responsibilities to take care of. I always take care of my own responsibilities in life.
Reviewed June 29, 2017
Besides helping me get my debt paid anytime I've had a financial "snag". They've always been great about helping work through it. Rearranging my payments if need be. I would definitely recommend this agency to a friend and my relatives!!!
Reviewed June 29, 2017
From the 1st initial contact Dayton walk my wife and I step by step and made it very clear in regards to what he was saying and making sure that we understood before he carried on. Remarkable representative! Made us feel comfortable and I can't wait for the 1st settlement offer to come in!
Reviewed June 29, 2017
I am a desperate women with lots of debt, with no place that would honestly help me. I heard of Freedom Debt Relief, when I contacted them I was so nervous because I did want to be taken advantage of. They were straightforward and honest and put me at ease, after talking with them I felt better. My debt are being paid on time and I am so happy I chose Freedom. Thank you.
Reviewed June 29, 2017
Gillen was knowledgeable, empathetic, personable, and thorough. Great experience. She walked me through the process without being pushy. The whole process was virtually painless. It makes for a very simple solution without feeling stressed out about the future. All of the experience I had matched the advertising. Going forward, I would recommend this company to anyone that has a credit issue.
Reviewed June 29, 2017
It was a relief for me to know that I could get help. Ishmal was very, very helpful. Thank you so much it took a load off of my mind. If anyone needs your services I will direct them to you. I went to another source before going to you and I was turned down. But I made a better choice.
Reviewed June 29, 2017
I am pleased with the work your company is doing. I don't get calls every day but I am well inform with the email and the status that is going on. I have not been bugged by the credit company calling me or have not received any lawsuits. Keep up the good work.
Reviewed June 29, 2017
I am a 77 year old female and have worked since about 15 years old. I was diagnosed as legally blind in June of 2016 and had to give up my job as court clerk. This lowered my income significantly. I am retired from the State of Texas and have a retirement and Social Security. However, this is not enough income to cover my expenses and outstanding bills. I am a widow and have two dependents I support. I contacted FDR and Mr. ** contacted me. He was very nice, very informative and understanding. I was very nervous about becoming a client and discontinuing with my creditors. After explaining how the process works, Mr. ** convinced me that FDR could help me. I am comfortable with my decision and am looking forward to completing this process.
Reviewed June 29, 2017
So far my experience is good. Have not been with them long enough to rate on settling debts and such. Customer service is great. I am attempting to get my monthly payments to come out always close to the end of the month all the time so I do not have to call each month five days before and change it.
Hello Ms. Brissell,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed June 29, 2017
My experience could not have been better!!! He answered every question (which I had a lot) without getting frustrated... didn't make me feel rushed and was so professional. I was so depressed about the situation I am in and he made me feel so much better and reassured me that this was a smart and brighter look to my future. Ever since I decided to do this I have felt sooo less stressed and can't thank you guys enough for helping!!! I will definitely recommend you guys to anyone having hardships like me.
Reviewed June 29, 2017
The people I have dealt with have all been understanding, non-judgmental and very very helpful. I have a ways to go before I am completely out of debt. But they worked very hard, on my behalf, with my creditors. They came up with a payment plan I can afford. Thank you FDR!!!
Reviewed June 29, 2017
So far my experience has been great with FDR. I think I am just super excited that I'm almost done but it will be so worth the wait because I will be debt free. FDR came at the right time in my life I had just separated from my partner and, I couldn't afford to pay all my bills by myself since we made them together lol. But I am so thankful I gave them a call and they found a plan that worked for me. So I'm just thankful and appreciate everything they have done to help me up till now.
Reviewed June 29, 2017
My representative, Bill, allayed any anxieties I may have had about making a decision to aggressively pursue eliminating my debt. Where I was not so sure on our first conversation, his thoroughness in details and explanation, brought me to a decision making point that I feel confident in: Confident in attaining my goal to be debt-free. Thank you gratefully!
Reviewed June 29, 2017
I am very pleased with the service I have received from Freedom Debt Relief. Everyone I have spoken with has been very pleasant and could answer all the questions that I have encountered. I have had to refer a couple of creditors to the number given to me by FDR and so far I have had no bad experiences with creditors calling me. Thank you and your staff for a job well done. It has been a big relief to me and my situation. I appreciate all that you are doing for me during my time of hardship. Everyone deserves to be commended for a job well done. Thank you again so much.
Reviewed June 29, 2017
Effective process of reducing total debt. Very well trained agents in reviewing your financial situation and how to deal with your solution. Good at reducing the stress factor in the ongoing process. A great website informing you at all times of your status. Well done.
Reviewed June 29, 2017
Freedom Debt Relief has helped with lowering some of my credit card debt. However I was told I would have attorneys to assist me in situations, I should not take calls from my creditors and FDR would take care of everything. Well not so true. I was told Discover card was willing to work with me, as long as I give 3 good faith payments, which I did. Now I receive a summons from Discover card. I contact FDR and they say, "Oh you did not sign up for our lawyers to assist you." So now I am on my own with this one. This does not give me a good feeling of doing business with FDR. Very frustrated!!!
Hello Ms. Miller,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed June 29, 2017
Freedom Debt Relief has helped considerably. There has only been one questionable experience in that we made a settlement with one debtor, who for whatever reason never cashed the settlement check, and now after over two years is back into negotiation. We will have to see how this plays out. Hopefully Freedom Debt Relief can hold them to the original agreement. I am looking forward to having everything completed in the next 5 months.
Reviewed June 29, 2017
Freedom Debt Relief was recommended to me by 2 different people, both of whom were past clients. They spoke highly of the program, and the program has lived up to it all. With FDR's help we have been able to avoid bankruptcy and get in control of our finances. They have been truly helpful at every step along the way.
Reviewed June 29, 2017
Having never dealt with a company of this nature, I was nervous and uncertain. I was immediately relaxed when speaking with Angeleah. She was extremely polite, informative and she explained the program in terms I could easily understand. I have complete trust in this company and their ability to assist me with my financial needs.
Reviewed June 29, 2017
Yes I would highly recommend Freedom Debt Relief to my family and my friends. It took a while but my bills were taken care of. I can't explain how reassuring this was. I loved the generous help. Thank You for everything!!!
Reviewed June 29, 2017
I enrolled in Freedom Debt Relief after finding myself buried in two large credit card debts. They set up two easy payments a month for me and made sure it was manageable. If I ever needed to not do one payment (I had a speeding ticket to pay) they were okay with it (as long as it wasn't a regular thing, of course). I only have one card left and it is going a lot faster than I anticipated. I am truly grateful. I think the only drawback would be since I live in Iowa, we have certain laws where Freedom Debt Relief cannot make monthly payments on my behalf. So, they had to save up my money into a lump sum and offer it to my credit card companies when it was ready. This is unfortunate but it is not the company's fault, it is simply how it is because of where I live. Overall, I am very happy that I signed up with them.
Reviewed June 29, 2017
I am very pleased with the program. Everyone has been very courteous and helpful. I look forward to the day that I have completed the program and resolved all my debt. This is an experience that I have never had before, it is good to have this program help me through this difficult financial setback.
Reviewed June 29, 2017
You have negotiated for us & we've gotten 3 credit cards paid off & settled! We only have 1 more but it's the biggest debt. We have all but about $2,000 to cover the entire balance in full in our account with you. I knew we were getting close so I called about 3 months ago to check if negotiations were being made. I was told it would be escalated & someone would call me. No one has as of yet & I've called 2 more times since & was told it was being escalated.. However, the last call I made I spoke to Melody & she informed me that this debt has been lumped with several other people's to this creditor for a lump settlement. She said this takes a really long time & since we are so close she will remove ours. She also said she was escalating this to her supervisor for follow up. As of yet I have not heard back but it's only been a couple of days. Other than this situation I've had an excellent experience!
Reviewed June 29, 2017
Since I've only been in the program for about a month, I can only rate on my experience thus far. I have had a good experience up to this date, 6/29/2017 and all my contact's were great. I will do a follow up when I have completed this matter. I expect the rating to go up, but one never knows.
Reviewed June 29, 2017
Choosing FDR was one of the best things I could have ever done! They have really helped me with my financial stress and made it so possible for me to overcome my debt. :) I will be out of debt in my very near future and I owe it all to the people at FDR. :)
Reviewed June 29, 2017
Professional and friendly people that help with explaining the process and guide you through the paperwork. They are helpful in any aspect of questions you may have to get out of debt. I am very happy and relieved I contact them.
Reviewed June 29, 2017
Freedom Debt Relief is doing good in handling the accounts for settlement. Updating the status of my accounts via email or text. I am very satisfied with your performance during the negotiations. I highly recommend your company to my friends and relatives.
Reviewed June 29, 2017
I am almost free of debt thanks to FDR. I'm very happy with them. Very good communication and very helpful. They got me out of a very tight spot with too much credit card debt which I normally would have erased by remortgaging but the Dodd-Frank bill killed that avenue.
Reviewed June 29, 2017
Your company is very professional in handling my finances and so far I have no complaints except for the time it takes to clear all this up to where I am debt free from these credit cards. When I first started, I was told that I would be debt free by 2018 with $490.00 a month, and now it's going to around 2021 or so. I feel like if more honesty in the time expense it would take. I wouldn't be so shocked by the time difference. Just seems like this is just dragging on, like a dark cloud just hanging over my head. My wife had a company handle her financial woes, and she had everything paid off in just a few years and paying less than me. Anyway, that's my only concern. You guys are doing a great job, especially your legal dept. Appreciate all that you do. Thanks for your help in my financial problems.
Reviewed June 29, 2017
Linda ** was great! She answered all of our questions and gave us a way to help with our debt. She followed up with us after we gave her our information. She is very professional, courteous and friendly. We will recommend this program to anyone who needs debt relief and I will give them Linda **'s number
Reviewed June 29, 2017
I have just joined and feel very comfortable with the service. They treat you with fairness and review what is needed and expected in the future. They do what they say and say what they needs to be said. I would recommend them to a friend if I knew they were having problems with their finances as I do.
Reviewed June 29, 2017
Since day one of using this company I have been completely satisfied. From the friendly staff with their understanding attitude and encouraging advice to the fast response at beginning the process of settling debts, I cant thank them enough. The staff are obviously highly trained and are there to actually help their customers become debt free.
Reviewed June 29, 2017
Credit card payoff: Everyone doing well at negotiations to reduced rates. Hope to close all accounts sooner than scheduled. Their dashboard is very easy to follow and they are constantly in touch with you. Very easy to contact if you have any questions or concerns.
Reviewed June 29, 2017
So far my experience has been exceptional. I would highly recommend Freedom Debt Relief. Already saved me thousands! Customer service has so understanding and kind with my situation. I fell on hard times and it was such an easy process to get started.
Reviewed June 29, 2017
This has been a big stress relief for me. I was unemployed for two months and accrued debt during that time. I enrolled all my accounts and now I just have two payments a month and don't have to worry about harassment from debt collectors. The program is very comprehensive, and they always communicate with you so you're not confused about what's happening with your accounts. Would recommend to anyone who has accrued debt and wants an easy way to improve their credit and relieve all debt. I was afraid to do this knowing I'd have past due payments at first before they could settle off any of the debt, but it turned out to be a great decision!
Reviewed June 29, 2017
It has been very easy to work with this company and they have helped with every issue along the way. I love the useful tools to track my progress. The use of text to help with accepting offers is great as well. A good company.
Reviewed June 29, 2017
I am very excited about having 2 of my debts already been settled on. I have a ways to go but I am very pleased with the ways they are being handled. Everyone is very polite and have answered my questions.
Reviewed June 29, 2017
I'm thankful to FDR, for helping me with my unforeseen debt problem! **My only fear is... will I be still have to pay taxes on the money I'll be saving on the "debt relief"??? *Yes, I would definitely recommend Freedom Debt Relief to my friends!
Reviewed June 29, 2017
I appreciate your work for giving ordinary folks the opportunity to have a fresh perspective on life. In as much as people tried to fix a problem it comes to a point sometimes, that many folks just surrenders and give up. Our way of life in this high-tech capitalistic system with all the traps that comes along the way, it is sometimes too much to manage without professional help. I am glad that there are organization such as yours that takes the initiative and give a person a small hope to lean on it all the way out to see the light at the end of the tunnel.
Reviewed June 29, 2017
Very helpful with restructuring of loan. Any questions I had they were answered. Helped in setting up payment options that were good for me. Easy to access account. The staff are very professional, courteous. I would recommend them to anyone.
Reviewed June 29, 2017
So far all my dealings have been with Hannah ** Certified Debt Consultant, Freedom Debt Relief and she is amazing. Explains everything in detail and responds back right away to emails and phone calls. Can't wait to see the rest of my outcome with this company. Thank you.
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