Freedom Debt Relief Reviews

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Edited by: Amanda Futrell
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About Freedom Debt Relief

Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.

Pros
  • No fees until settlement reached
  • Highly rated customer service
  • Works with high debt amounts
Cons
  • Can lower your credit score
  • Some reports of communication issues

Freedom Debt Relief Reviews

Over 25k reviews since 2012

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    How do I know I can trust these reviews about Freedom Debt Relief?
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    Page 155 Reviews 30435 - 30635
    Verified purchase
    Staff

    Reviewed June 30, 2017

    All I can say is WOW! Jennifer is amazing! She is very knowledgeable and didn't hesitate to instill it in me. She went above and beyond to assist me. Thank you so much!!! Because of you all, I can finally pay off the debts and make a fresh start.

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    Staff

    Reviewed June 30, 2017

    I wanted to thank you all for the great support over the last year and a half. You have really helped me and have taken a lot of stress off of my shoulders. I cannot wait till the rest are paid off. I wish I could put more out there but my husband health has declined more and medical bills are up again.

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    Process

    Reviewed June 30, 2017

    Overall experience has been great. In the beginning I thought it was a little rocky and was wondering if they had forgotten about us. They obviously have had it well in hand and I am now "seeing the light at the end of the tunnel". I would recommend this program for anyone wanting to end the debt treadmill. I think FDR does need to be slightly more proactive on their communications and encouragements in between "down times" between account payoffs. Overall: Well Done.

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    Transparency

    Reviewed June 30, 2017

    Credit Card Debt Relief - Jennifer was very good at talking at our level that we understood everything that was said. She also explained everything in layman's terms. I would recommend this service and Jennifer to anyone that needs help like my wife and I.

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    StaffProcess

    Reviewed June 30, 2017

    So far I’m very satisfied with progress of debt resolutions. Will always be grateful for your program and getting to start my financial future with a different outlook and smarter decisions. The staff has been so helpful and courteous throughout the months I've been a client.

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    Customer ServiceStaff

    Reviewed June 30, 2017

    I'm very happy with my experience with Freedom Debt Relief. Great customer service and they helped us get out of debt quickly. Everyone we spoke to was very helpful and easy to understand. We would gladly recommend this company to friends and family. Great for people looking for a better option than bankruptcy.

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    Process

    Reviewed June 30, 2017

    Supportive and compassionate service. This is undoubtedly a difficult time for anyone. Angelica is amazing and has helped calm the waters as I try to navigate my way through this process. I am glad you guys are at the helm now! This is early on in the process so I can only respond to what I know so far.

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    PriceStaffProcess

    Reviewed June 29, 2017

    So far the process has worked very well. The people have been very gracious and kind as I work through this tough financial situation. I only wish I would have done this 3 years ago as would have saved thousands of dollars interest.

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    Process

    Reviewed June 29, 2017

    I was so stressed out and scared about my debt situation before I turned everything over to FDR. I still have a way to go but the goal is in sight. I'm very grateful for this program. I have also learned a lot about managing my finances in the future.

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    Customer ServiceStaff

    Reviewed June 29, 2017

    I regard Freedom Debt Relief as life savers in my situation. They are very professional and have helped me to work towards a financial goal within a reasonable time frame and a realistic monthly contribution in meeting this goal. It has also relieved me of so much stress from creditors constantly calling and the creditors knowing that I'm working with professionals and a reliable company to pay off my debts. I'm so thankful I came across Freedom Debt Relief at the time I needed them most. I highly recommend them if you are in debt and need of help. Thank you so much Freedom for all your help and the very nice, helpful professionals working for your company!

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    Customer Service

    Reviewed June 29, 2017

    This is a great company to work with. Excellent customer service and willing to go the extra mile to answer your questions and to help in any way possible. So happy we decided to do this. Would recommend to anyone.

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    Customer ServiceStaff

    Reviewed June 29, 2017

    Venetia was well informed and provided me with detailed information and answered all my questions. She was very patient with me as I asked my questions and quick to respond to my emails. I feel confident working with her and knowing that if I have any questions I can come to her.

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    Verified purchase

    Reviewed June 29, 2017

    I recently found out the you were sitting on a account need some info, and the account got sold now. I called the creditor and obtained the information need. Now I need to know what are you going to do with account. Now please explain.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Aranda,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 29, 2017

    Had a great experience where every question was answered and I was given all the information I needed. The representatives were exceptional and knowledgeable. I feel like this is a great process to get my finances back in the right direction.

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    Staff

    Reviewed June 29, 2017

    When I called Freedom Debt Relief, I was so overwhelmed but Michael worked out a plan with me, was so friendly and understanding, non-judgmental. When I was finished talking with him I felt so much relief like I could breathe again. I had been worried about my house and having trouble sleeping. The peace of mind was just amazing to have after so many months of struggle.

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    Customer ServiceStaffProcess

    Reviewed June 29, 2017

    My team is amazing! Everything that I needed was there. Every question I had there was an answer. I felt confident through the entire process. I truly value this relationship. My team has treated me so well. I have an understanding of how everything is going to work out. I really appreciate everything they have done for me.

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    Staff

    Reviewed June 29, 2017

    I would recommend this company to anyone that needs help with resolving their debt. I could not be more pleased with them. Freedom Debt Relief is a lifesaver. I have not had to deal with my creditors. So thankful to Freedom for helping my husband and I through this rough time in our lives. Thank you to each and everyone at Freedom for being there for us.

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    Process

    Reviewed June 29, 2017

    This program has really help to relieve a lot of stress. I'm very impressed with how this program helps. I would recommend it to anyone in need of help with credit finances. Thanks for all the progress in relieving my credit debt. Keep up your good work.

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    Customer ServiceStaffProcess

    Reviewed June 29, 2017

    I was given an "expected date of project". There were more than a year wrong!!! Not happy at all! Horrible... it's one thing to be wrong for a few months but a year over not acceptable! Another thing customer service not the same as when you enter the program. You get treated like a criminal after you join the program. Not happy, nor would I recommend this service to people who are going through a hard time.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Edder,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed June 29, 2017

    After being in debt for more than $41,000, Freedom Debt Relief offered me a plan to get out of debt in three years. My monthly payments are probably 1/3 of what I was initially paying per month. So far two settled for less than owed. One year in.

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    Customer ServiceStaff

    Reviewed June 29, 2017

    I would not recommend Freedom Debt Relief to anyone. This company was fairly responsive when we started 5 years ago, and were active in trying to help us. They did help us pay off several credit cards. However, by year three their customer service changed and became one of the worst I have ever dealt with! No response to emails or phone messages, and then when I would call and get someone I found out my calls were going to a call center. God only knows who had access to our financial information! These people had no training in dealing with my concerns or questions, nor did they care!

    I would ask that a supervisor call me back, but would never hear anything, or worse would be given the name of someone that was supposed to be a supervisor, never hear from them, and when I would call and ask to speak to this person... I would be told there was no such individual working for Freedom! Unbelievable! What a scam! I don't know what happened between the time we started to year 3, but whatever happened was a bad move by this company! I have completed these surveys before, and it made no change whatsoever, nor did anyone ever call to speak to my issues. Sorely disappointed in this company. I would never recommend Freedom to another poor unfortunate soul. I have no intentions of continuing with Freedom. I am dealing with the creditors myself.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Lechtenberg,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed June 29, 2017

    Gabriel was very helpful. He answered all my questions. I am so glad I discovered Freedom Debt Relief. Freedom Debt Relief helped me take all my charges off my back. I really recommend Freedom Debt Relief to everyone. There is always great assistance. Gabriel is a great assistant, he was so patient with us. He was so kind. We give thanks to Freedom Debt Relief and to Gabriel. God bless you.

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    StaffTransparency

    Reviewed June 29, 2017

    Great service, polite and informative. They work with you and explain the service every step. Speedy service and accurate. I would recommend anyone who is having credit issues to contact a rep and allow them to review what they can offer. Very happy.

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    Staff

    Reviewed June 29, 2017

    I paid the same price I owed... I feel that my account is a bonus for anybody, I was told 25 - 50 cents on the dollar. Not only that, my rep didn't have the numbers right and didn't care enough to double check, I feel cheated!!! I will never recommend your services to anyone!!!!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Castillo,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed June 29, 2017

    Reliable service. Will recommend to friends who might need service. With my limited resources, I find it hard to recover financially after a divorce and retirement. I don't want to ask my children nor any relatives for any financial help as I know they have their own responsibilities to take care of. I always take care of my own responsibilities in life.

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    Staff

    Reviewed June 29, 2017

    Besides helping me get my debt paid anytime I've had a financial "snag". They've always been great about helping work through it. Rearranging my payments if need be. I would definitely recommend this agency to a friend and my relatives!!!

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    StaffTransparency

    Reviewed June 29, 2017

    From the 1st initial contact Dayton walk my wife and I step by step and made it very clear in regards to what he was saying and making sure that we understood before he carried on. Remarkable representative! Made us feel comfortable and I can't wait for the 1st settlement offer to come in!

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    Staff

    Reviewed June 29, 2017

    I am a desperate women with lots of debt, with no place that would honestly help me. I heard of Freedom Debt Relief, when I contacted them I was so nervous because I did want to be taken advantage of. They were straightforward and honest and put me at ease, after talking with them I felt better. My debt are being paid on time and I am so happy I chose Freedom. Thank you.

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    StaffProcessTransparency

    Reviewed June 29, 2017

    Gillen was knowledgeable, empathetic, personable, and thorough. Great experience. She walked me through the process without being pushy. The whole process was virtually painless. It makes for a very simple solution without feeling stressed out about the future. All of the experience I had matched the advertising. Going forward, I would recommend this company to anyone that has a credit issue.

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    Staff

    Reviewed June 29, 2017

    It was a relief for me to know that I could get help. Ishmal was very, very helpful. Thank you so much it took a load off of my mind. If anyone needs your services I will direct them to you. I went to another source before going to you and I was turned down. But I made a better choice.

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    Verified purchase

    Reviewed June 29, 2017

    I am pleased with the work your company is doing. I don't get calls every day but I am well inform with the email and the status that is going on. I have not been bugged by the credit company calling me or have not received any lawsuits. Keep up the good work.

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    StaffProcess

    Reviewed June 29, 2017

    I am a 77 year old female and have worked since about 15 years old. I was diagnosed as legally blind in June of 2016 and had to give up my job as court clerk. This lowered my income significantly. I am retired from the State of Texas and have a retirement and Social Security. However, this is not enough income to cover my expenses and outstanding bills. I am a widow and have two dependents I support. I contacted FDR and Mr. ** contacted me. He was very nice, very informative and understanding. I was very nervous about becoming a client and discontinuing with my creditors. After explaining how the process works, Mr. ** convinced me that FDR could help me. I am comfortable with my decision and am looking forward to completing this process.

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    Customer Service

    Reviewed June 29, 2017

    So far my experience is good. Have not been with them long enough to rate on settling debts and such. Customer service is great. I am attempting to get my monthly payments to come out always close to the end of the month all the time so I do not have to call each month five days before and change it.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Brissell,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed June 29, 2017

    My experience could not have been better!!! He answered every question (which I had a lot) without getting frustrated... didn't make me feel rushed and was so professional. I was so depressed about the situation I am in and he made me feel so much better and reassured me that this was a smart and brighter look to my future. Ever since I decided to do this I have felt sooo less stressed and can't thank you guys enough for helping!!! I will definitely recommend you guys to anyone having hardships like me.

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    Staff

    Reviewed June 29, 2017

    The people I have dealt with have all been understanding, non-judgmental and very very helpful. I have a ways to go before I am completely out of debt. But they worked very hard, on my behalf, with my creditors. They came up with a payment plan I can afford. Thank you FDR!!!

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    Customer ServiceStaff

    Reviewed June 29, 2017

    So far my experience has been great with FDR. I think I am just super excited that I'm almost done but it will be so worth the wait because I will be debt free. FDR came at the right time in my life I had just separated from my partner and, I couldn't afford to pay all my bills by myself since we made them together lol. But I am so thankful I gave them a call and they found a plan that worked for me. So I'm just thankful and appreciate everything they have done to help me up till now.

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    Customer ServiceStaffTransparency

    Reviewed June 29, 2017

    My representative, Bill, allayed any anxieties I may have had about making a decision to aggressively pursue eliminating my debt. Where I was not so sure on our first conversation, his thoroughness in details and explanation, brought me to a decision making point that I feel confident in: Confident in attaining my goal to be debt-free. Thank you gratefully!

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    Customer ServiceStaff

    Reviewed June 29, 2017

    I am very pleased with the service I have received from Freedom Debt Relief. Everyone I have spoken with has been very pleasant and could answer all the questions that I have encountered. I have had to refer a couple of creditors to the number given to me by FDR and so far I have had no bad experiences with creditors calling me. Thank you and your staff for a job well done. It has been a big relief to me and my situation. I appreciate all that you are doing for me during my time of hardship. Everyone deserves to be commended for a job well done. Thank you again so much.

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    Staff

    Reviewed June 29, 2017

    Effective process of reducing total debt. Very well trained agents in reviewing your financial situation and how to deal with your solution. Good at reducing the stress factor in the ongoing process. A great website informing you at all times of your status. Well done.

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    Customer Service

    Reviewed June 29, 2017

    Freedom Debt Relief has helped with lowering some of my credit card debt. However I was told I would have attorneys to assist me in situations, I should not take calls from my creditors and FDR would take care of everything. Well not so true. I was told Discover card was willing to work with me, as long as I give 3 good faith payments, which I did. Now I receive a summons from Discover card. I contact FDR and they say, "Oh you did not sign up for our lawyers to assist you." So now I am on my own with this one. This does not give me a good feeling of doing business with FDR. Very frustrated!!!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Miller,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed June 29, 2017

    Freedom Debt Relief has helped considerably. There has only been one questionable experience in that we made a settlement with one debtor, who for whatever reason never cashed the settlement check, and now after over two years is back into negotiation. We will have to see how this plays out. Hopefully Freedom Debt Relief can hold them to the original agreement. I am looking forward to having everything completed in the next 5 months.

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    StaffProcess

    Reviewed June 29, 2017

    Freedom Debt Relief was recommended to me by 2 different people, both of whom were past clients. They spoke highly of the program, and the program has lived up to it all. With FDR's help we have been able to avoid bankruptcy and get in control of our finances. They have been truly helpful at every step along the way.

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    StaffProcessTransparency

    Reviewed June 29, 2017

    Having never dealt with a company of this nature, I was nervous and uncertain. I was immediately relaxed when speaking with Angeleah. She was extremely polite, informative and she explained the program in terms I could easily understand. I have complete trust in this company and their ability to assist me with my financial needs.

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    Transparency

    Reviewed June 29, 2017

    Yes I would highly recommend Freedom Debt Relief to my family and my friends. It took a while but my bills were taken care of. I can't explain how reassuring this was. I loved the generous help. Thank You for everything!!!

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    Reviewed June 29, 2017

    I enrolled in Freedom Debt Relief after finding myself buried in two large credit card debts. They set up two easy payments a month for me and made sure it was manageable. If I ever needed to not do one payment (I had a speeding ticket to pay) they were okay with it (as long as it wasn't a regular thing, of course). I only have one card left and it is going a lot faster than I anticipated. I am truly grateful. I think the only drawback would be since I live in Iowa, we have certain laws where Freedom Debt Relief cannot make monthly payments on my behalf. So, they had to save up my money into a lump sum and offer it to my credit card companies when it was ready. This is unfortunate but it is not the company's fault, it is simply how it is because of where I live. Overall, I am very happy that I signed up with them.

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    StaffProcess

    Reviewed June 29, 2017

    I am very pleased with the program. Everyone has been very courteous and helpful. I look forward to the day that I have completed the program and resolved all my debt. This is an experience that I have never had before, it is good to have this program help me through this difficult financial setback.

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    Customer Service

    Reviewed June 29, 2017

    You have negotiated for us & we've gotten 3 credit cards paid off & settled! We only have 1 more but it's the biggest debt. We have all but about $2,000 to cover the entire balance in full in our account with you. I knew we were getting close so I called about 3 months ago to check if negotiations were being made. I was told it would be escalated & someone would call me. No one has as of yet & I've called 2 more times since & was told it was being escalated.. However, the last call I made I spoke to Melody & she informed me that this debt has been lumped with several other people's to this creditor for a lump settlement. She said this takes a really long time & since we are so close she will remove ours. She also said she was escalating this to her supervisor for follow up. As of yet I have not heard back but it's only been a couple of days. Other than this situation I've had an excellent experience!

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    Reviewed June 29, 2017

    Since I've only been in the program for about a month, I can only rate on my experience thus far. I have had a good experience up to this date, 6/29/2017 and all my contact's were great. I will do a follow up when I have completed this matter. I expect the rating to go up, but one never knows.

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    Staff

    Reviewed June 29, 2017

    Choosing FDR was one of the best things I could have ever done! They have really helped me with my financial stress and made it so possible for me to overcome my debt. :) I will be out of debt in my very near future and I owe it all to the people at FDR. :)

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    StaffProcess

    Reviewed June 29, 2017

    Professional and friendly people that help with explaining the process and guide you through the paperwork. They are helpful in any aspect of questions you may have to get out of debt. I am very happy and relieved I contact them.

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    Verified purchase

    Reviewed June 29, 2017

    Freedom Debt Relief is doing good in handling the accounts for settlement. Updating the status of my accounts via email or text. I am very satisfied with your performance during the negotiations. I highly recommend your company to my friends and relatives.

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    Customer ServiceStaffTransparency

    Reviewed June 29, 2017

    I am almost free of debt thanks to FDR. I'm very happy with them. Very good communication and very helpful. They got me out of a very tight spot with too much credit card debt which I normally would have erased by remortgaging but the Dodd-Frank bill killed that avenue.

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    Transparency

    Reviewed June 29, 2017

    Your company is very professional in handling my finances and so far I have no complaints except for the time it takes to clear all this up to where I am debt free from these credit cards. When I first started, I was told that I would be debt free by 2018 with $490.00 a month, and now it's going to around 2021 or so. I feel like if more honesty in the time expense it would take. I wouldn't be so shocked by the time difference. Just seems like this is just dragging on, like a dark cloud just hanging over my head. My wife had a company handle her financial woes, and she had everything paid off in just a few years and paying less than me. Anyway, that's my only concern. You guys are doing a great job, especially your legal dept. Appreciate all that you do. Thanks for your help in my financial problems.

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    Customer ServiceStaff

    Reviewed June 29, 2017

    Linda ** was great! She answered all of our questions and gave us a way to help with our debt. She followed up with us after we gave her our information. She is very professional, courteous and friendly. We will recommend this program to anyone who needs debt relief and I will give them Linda **'s number

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    Reviewed June 29, 2017

    I have just joined and feel very comfortable with the service. They treat you with fairness and review what is needed and expected in the future. They do what they say and say what they needs to be said. I would recommend them to a friend if I knew they were having problems with their finances as I do.

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    Customer ServiceStaff

    Reviewed June 29, 2017

    Since day one of using this company I have been completely satisfied. From the friendly staff with their understanding attitude and encouraging advice to the fast response at beginning the process of settling debts, I cant thank them enough. The staff are obviously highly trained and are there to actually help their customers become debt free.

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    Verified purchase

    Reviewed June 29, 2017

    Credit card payoff: Everyone doing well at negotiations to reduced rates. Hope to close all accounts sooner than scheduled. Their dashboard is very easy to follow and they are constantly in touch with you. Very easy to contact if you have any questions or concerns.

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    Customer ServiceProcess

    Reviewed June 29, 2017

    So far my experience has been exceptional. I would highly recommend Freedom Debt Relief. Already saved me thousands! Customer service has so understanding and kind with my situation. I fell on hard times and it was such an easy process to get started.

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    Process

    Reviewed June 29, 2017

    This has been a big stress relief for me. I was unemployed for two months and accrued debt during that time. I enrolled all my accounts and now I just have two payments a month and don't have to worry about harassment from debt collectors. The program is very comprehensive, and they always communicate with you so you're not confused about what's happening with your accounts. Would recommend to anyone who has accrued debt and wants an easy way to improve their credit and relieve all debt. I was afraid to do this knowing I'd have past due payments at first before they could settle off any of the debt, but it turned out to be a great decision!

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    Staff

    Reviewed June 29, 2017

    It has been very easy to work with this company and they have helped with every issue along the way. I love the useful tools to track my progress. The use of text to help with accepting offers is great as well. A good company.

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    Staff

    Reviewed June 29, 2017

    I am very excited about having 2 of my debts already been settled on. I have a ways to go but I am very pleased with the ways they are being handled. Everyone is very polite and have answered my questions.

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    Verified purchase

    Reviewed June 29, 2017

    I'm thankful to FDR, for helping me with my unforeseen debt problem! **My only fear is... will I be still have to pay taxes on the money I'll be saving on the "debt relief"??? *Yes, I would definitely recommend Freedom Debt Relief to my friends!

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    Staff

    Reviewed June 29, 2017

    I appreciate your work for giving ordinary folks the opportunity to have a fresh perspective on life. In as much as people tried to fix a problem it comes to a point sometimes, that many folks just surrenders and give up. Our way of life in this high-tech capitalistic system with all the traps that comes along the way, it is sometimes too much to manage without professional help. I am glad that there are organization such as yours that takes the initiative and give a person a small hope to lean on it all the way out to see the light at the end of the tunnel.

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    Staff

    Reviewed June 29, 2017

    Very helpful with restructuring of loan. Any questions I had they were answered. Helped in setting up payment options that were good for me. Easy to access account. The staff are very professional, courteous. I would recommend them to anyone.

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    Customer ServiceStaffTransparency

    Reviewed June 29, 2017

    So far all my dealings have been with Hannah ** Certified Debt Consultant, Freedom Debt Relief and she is amazing. Explains everything in detail and responds back right away to emails and phone calls. Can't wait to see the rest of my outcome with this company. Thank you.

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    Verified purchase

    Reviewed June 29, 2017

    Was truly getting overwhelmed with my debts until I heard about FDR. They'll work with your payment plans and pick your due dates. Missed a payment and was able to reschedule another date right from my computer. I would recommend FDR to anyone looking to relieve their debts.

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    Customer ServiceStaff

    Reviewed June 29, 2017

    Very pleased at the progress at settling my debt! Has been very helpful and customer service is always there. I may be able to increase the amount you take out each month to get it done faster. Thank you for helping me get there.

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    Price

    Reviewed June 29, 2017

    I am very pleased with Freedom Debt Relief. I was drowning in a sea of credit card debt and I could not see my way out! Freedom worked/is working with me to get rid of all the excessive debt and high interest rates with a plan that works for me. Now, I am able to work with other issues that I have because my money is not all going to credit card payments. I would recommend Freedom Debt Relief to anyone!! So grateful that I am not drowning in debt!!

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    StaffProcessTransparency

    Reviewed June 29, 2017

    Beyond kind and professional answering all questions. Explaining payoffs and providing help with understanding procedures. Always have answers to new questions and concerns. Each person is very knowledgeable. This program has helped me in many ways and relieved my deep worries of debt. I highly suggest if you have a debt problem to contact FDR.

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    Staff

    Reviewed June 29, 2017

    I am so very happy that I decided to finally take a look into what Freedom Debt Relief had to offer. I was using another company for debt consolidation however I didn't feel as I was making any progress with anything. So thankfully I was contacted by Tanya ** who was so very nice and reassuring that my situation could be fixed. I have only been with them for a short time but the overall experience was so easy. I have already actually referred Freedom Debt to a few of my friends & family members. I finally feel as though I can see some light at the end of a very long dark tunnel and this makes me want to work even harder to be more aggressive and resolve my debt in a shorter length of time. Thanks so much to Tanya ** for being so kind and helpful.

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    Staff

    Reviewed June 29, 2017

    While it hasn't always been easy to meet the payment each month I am excited to see the debt being steadily reduced. I would recommend this organization to anyone! The representatives have been very helpful and understanding of my needs always.

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    Staff

    Reviewed June 29, 2017

    I am more than satisfied with the work from the employees at Freedom. I think they have done a great job and yes I will recommend this company to my friends. I appreciate all the work that the company has done for me. Thank you so much in helping me with my debt.

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    Staff

    Reviewed June 29, 2017

    Started a new business and got in way over my head. Thanks to FDR for helping me clean up this enormous debt. Without them don't know what I would have done. Their legal team is also fantastic. Thank you to the whole team for working so hard to help resolve my debt.

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    Customer Service

    Reviewed June 29, 2017

    Our experience so far has been very good. The process hasn't really started yet as we have just made our first monthly payment to the program. As our debt gets paid down I'm sure we'll be very satisfied. Customer service has been very helpful explaining the process.

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    Customer ServiceTransparency

    Reviewed June 29, 2017

    Looking forward to moving on with my life debt free. I am 62 and still not sure if I am doing any of this right. Thank you for all your help. Looking forward to the next debt to be paid. I am so grateful for the chance to clear my debt and for all your emails letting me know what steps are being taken.

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    Verified purchase

    Reviewed June 29, 2017

    I'm so happy that I began this journey with Freedom Debt Relief. They have paid off many of my debt, which makes my credit score go up. I would recommend them to everyone. I don't know where I would be without doing this. When my husband left a few years ago, he left me with all bills & huge debt. So glad I found Freedom Debt Relief. Thank you for helping me get out of a hole I thought I would never be able to...

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    Customer Service

    Reviewed June 29, 2017

    I would definitely recommend this service to anyone looking for help. The best company around! I have had nothing but good service from them. Always polite when on the phone etc. I really wouldn't know what to do without the service. Thanks Freedom!

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    Reviewed June 29, 2017

    In the beginning things seemed confused and slow moving. However, only 3 months in, I got my first offer, and when that was paid off, I got my second within days. Since then things have moved along nicely and some improvements have been made to the account. I am pleased that I decided to take this step. It has relieved a huge amount of pressure from me and everything is running along smoothly.

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    Customer ServicePriceStaffProcess

    Reviewed June 29, 2017

    Let's face it. Carrying a load of debt is as unpleasant as it gets. It looms over you like a black cloud. Life sometimes leads you down a path where you end up over your head, unable to pay even minimum payments. Then the harassment starts with frustration right on its heels. For me? It was a culmination of a troubled marriage, medical bills, failed appliances, etc. I had accumulated over $62k in debt but I was still able to at least make my minimum payments. We all know how that goes...I'd be debt free in about 47 years at that rate. Then came the pay change at work and suddenly making ALL minimum payments wasn't possible. That's when I saw the writing on the wall. The calls started coming. The late charges. The collection threats. I knew I had to do something fast so I started researching debt relief firms. Running comparisons with the others, I found Freedom Debt Relief to be the most comprehensive solution out there.

    I reached out and started the process. They are fantastic guys. They are honest and upfront about what it means to start a program like this and how it affects your credit. They work it all out with you so you can see it on paper. I asked about fees and they were honest about that too providing full disclosure on how much this would cost. Regarding cost...yes guys, there are fees. The fees seem high when you look at them, I agree. However, when they say they handle everything, they handle everything and you see exactly what's going on. You see where every cent goes, when every cent goes and to whom every cent goes. You get very granular info on progress and status.

    I started my program in November 2014 and set a 5yr plan to be debt free. Because the plan works, I have added additional funds to my monthly payment to speed up the process. I will now be debt free in June 2018. I submitted $62k in debt and this program will have saved me over $20k when it closes. The key is simple. You must stick with it. It does work exactly as described when you stick with it. If you find yourself in the same boat I was in back in 2014, don't wait. Reach out to FDR with confidence and get debt free!

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    Customer Service

    Reviewed June 29, 2017

    I appreciate the service you provide. However, your customer service is lacking. I was contacted about a year ago with the possibility of being given a loan for the remainder of my debt payoff. I responded with an answer to all of the questions they had via email and never hear a word back. Then a couple months later I contact Freedom Debt Relief 3 weeks before my scheduled auto-deduction to see if I could push just that one month's auto-debit from my bank account by 1 day because of the way my paychecks were falling that month vs. when the money would come out. (The auto-debit is set for the 29th of the month and I wasn't getting paid until the 30th.)

    Not only could I not reach anyone that would help me, but I also emailed and asked someone to contact me about it. Of course I never heard from anyone and my auto-debit still came out on the 29th. Again, I appreciate your service. But if you could work on your customer service so that when a customer actually needs your help or wants to take you up on your offer, someone can actually help them. Thank you.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Morgan,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed June 29, 2017

    Always had a support from all staff and I am very pleased with the way to handle my debts one by one demonstrating a high professionalism from all of the team. Very happy that almost conclude all of them and can now make new plans, many thanks to all.

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    Staff

    Reviewed June 29, 2017

    I am happy with my experience with Freedom. It has been a happy experience to work with Freedom. I am glad that there is someone out there to help people when there is a need for help. I hope that a lot of people get the help that I was able to get at Freedom. Thanks to all the people at Freedom.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Sipp,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed June 29, 2017

    Very good excellent. They understand, they very polite, they are very considerate. They are great, They are helpful. They are so understanding. They are willing to help in anyway they can. They said even give them a call any time we need help on anything.

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    Customer ServiceStaff

    Reviewed June 29, 2017

    They consolidate my debt. I am very satisfied with the service they provided and the professionalism that was displayed. Customer service was always there to answer any questions or concerns. They work with my creditors and customize services for my need.

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    Customer ServiceStaff

    Reviewed June 29, 2017

    Mrs. ** was so nice with explaining everything to me when we were having a fire drill. She still stayed with me and said "is this a good time or do I need to call you back" and then continue to explain the program to me along with telling about what cards I can put in and ones that I not able to do.

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    Reviewed June 29, 2017

    Have had a great relationship with this company. No problems whatsoever. I would recommend this company to as many friends as I could. The only problem I have is when they want me to remember things from my past credit card numbers. You should also make more reminders of the balance of my account so that I have an idea of what the balance is in my account. More notice of how things are progressing so that the person doesn't have to worry about what is going on with the bills.

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    Reviewed June 29, 2017

    Freedom debt relief has done everything they said they would do. They have been doing everything I needed to be done and keeping me informed while doing it. They have gotten me off to a good start and I am looking forward to seeing the progress as we finish.

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    Verified purchase

    Reviewed June 29, 2017

    We have a lot of debt and Freedom Debt Relief has been there every step of the way to help us get out from under this mountain. Even when some accounts went to the courts they helped us get the right lawyers and everything was settled out of court at reduced rates. Highly recommend this company. We still have a way to go but we've already settled three accounts in less than a year!

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    Customer ServicePriceStaffProcess

    Reviewed June 29, 2017

    We were struggling to pay our bills. We had gone through some bumps in the road due to job loss and family emergencies and had accumulated credit cards and a couple of high interest loans. We were paying the minimum and any small unexpected expense would send us into a panic trying to figure out how to pay for a new tire, vet bill, etc. while making our payments.

    We heard about Freedom Debt Relief on the radio and checked them out online and saw they had an excellent BBB rating. We called them. It wasn't easy for us to call. We were ashamed, but did not want to go bankrupt and walk away, we wanted to pay our debts. We found them to be extremely understanding and non-judgmental. The process was painless. They reviewed our debt, income and expenses and came up with a plan for us. The information they provide on the process is excellent. We called a few times with questions and every customer service rep was helpful and knowledgeable.

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    Staff

    Reviewed June 29, 2017

    This was a must for myself after my husband died and left me with outstanding debt. I have been treated with respect and Freedom has really helped me get my finances in order. I've been with them for 3 years and I can breathe a little more.

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    Staff

    Reviewed June 29, 2017

    Very friendly. Do as much as they can to help you. They have a real interest in helping people resolve their debt. The staff are fast and efficient. When taking your calls the web page is very detailed and easy to follow and you can have access to lawyers which is included in your payments.

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    Customer Service

    Reviewed June 29, 2017

    At the beginning, they dropped the ball and I was sued and my wages garnished. After SEVERAL phone calls, they resolved that issue and stopped the garnishment. They were GREAT for a while, but now that I'm down to the final three commitments, they again seem to have dropped the ball. My last three accounts have been sitting there for over four months with no movement. I currently have enough money in my Freedom account to pay off two of the three remaining accounts at full balance. Just waiting...

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Ingle,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed June 29, 2017

    My first time looking for a company that can help me to take care of my debts. I found one Freedom Debt Relief and I am very happy with the all the services. I will recommend the services of Freedom Debt Relief to all my family and friends.

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    Staff

    Reviewed June 29, 2017

    So far my experience has been great. I have about 14 more months to go and I will be debt free. Their negotiations on my behalf are timely and fair. I appreciate all of the professionalism and respect that FDR has shown me. Thank you for all you do.

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    Customer Service

    Reviewed June 29, 2017

    I have tried numerous times with the lawyer that is assigned to my case. I have a Judgement from Discover. I email her, I leave messages and still no callback. I can't sleep at night wondering if they are going to garnish my check/bank. It's lousy service that I pay for $12.00 a month! Very dissatisfied. I have no idea where they are on this case at ALL!!!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Davis,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed June 29, 2017

    Worst experience EVER! You didn't follow any of my instructions. You refused to listen to my concerns or questions. You plow right ahead with your own agenda without consent. The person which whom you speak is never familiar with your case.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Holifield,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed June 29, 2017

    I have been having them help me since Sept. of 2016 and very happy with the progress they are making getting my credit cards down for me. They are doing excellent job so far, no complaints. Would recommend to anyone.

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    Customer Service

    Reviewed June 29, 2017

    Things have went very smooth so far, made all my deposits, kept up with customer service which all have been very helpful. Settlement successful are getting done quicker than we thought, what a relief. Thanks FDR. I would recommend it if anyone needed this and wanted to be a little more stress free. Thanks. Long way to go yet.

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    Customer ServiceStaffTransparency

    Reviewed June 29, 2017

    Don't see when payment date is due just amount. Monthly statement could be more simplified, also when calling the call center sometimes it takes too long for an agent to answer the phone and still then sometimes they cant explain some things however when I email you say 48 hrs. response. Not true. I've waited 5 days for an email response. Overall thanks for you help.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Otero,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed June 29, 2017

    Freedom working and representing me has been a life-saving experience for me. Everyone I have talked with has been so understanding and knew without them I would have never made it this far. My debts are being paid and that is a great relief to me. Can't thank everyone enough for your help.

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    Reviewed June 29, 2017

    It's been over a year that I've started working with FDR. I am now in litigations with one of my creditors because the amount I agreed upon starting with FDR is not covering the cost of payment to the creditors that I was told by FDR would be paid in a 4 year term so somewhere their calculations were somewhat off. So now having the sheriff's department issue me court papers from one of my creditors filing litigations has been placed upon me. My question is why isn't FDR negotiating or contacting my creditors telling them that I am working to pay off my debts, But instead I am now being sued by one of my five creditors. Somehow this doesn't seem right. I hope in the coming future that this can be resolved, for I feel I have been misled. I hope this is not the case. Not as happy with FDR as I was in the beginning.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. McKinley,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed June 29, 2017

    Every FDR representative I spoke with has been helpful and courteous, answering questions clearly to help me understand the process and what to expect next. The online dashboard made it easier to follow progress as well. They helped make getting out of years of debt a lot less stressful. I only wish I had contacted them sooner.

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    Customer ServiceTransparency

    Reviewed June 29, 2017

    I'm not happy with Freedom Financial because this supposed to be handling my credit cards! Affair that I turn into you guys. I pay you biweekly $129 which amount is 258. I would like to know what's going on. You just take my money! Today I was supposed to be going to court. No lawyer got back to me. I send in my paperwork so I'm paying a company that is not doing nothing for me so I think at this moment that I just going to stop paying you people. I have to handle it myself. My phone number is **. Very disappointed. Can someone explain to me what's going on you taking my money and not doing the job that I hired you for. Then what?

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Gordian,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Price

    Reviewed June 29, 2017

    My financial status changed dramatically, and my interest rates kept doubling. I needed help with my credit, and Freedom has helped me a great deal. I am really happy that there is a service like them, because without them I do not know what I would have done.

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    Customer ServiceStaff

    Reviewed June 29, 2017

    Thank you, we were in need of help working through our debt and Freedom helped us all the way. They have been great about answering questions, returning calls and answering emails with knowledgeable and on track responses. We were very pleased with the help that we have received. Thank you again!!!

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    PriceStaffProcessTransparency

    Reviewed June 29, 2017

    Jon was awesome. Explained everything to me, and the program has a good reputation. What I was paying monthly and with a high interest is now more than half in one monthly payment. Thank You Jon and your team and it is auto pay so I won't forget. :)

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    ProcessTransparency

    Reviewed June 29, 2017

    I terminated my participation in the program. I paid over six thousand dollars into the program with no clear results or any clear understandable communication or reflectable data of where my money went! Now I am being sued by one of the creditors that was in the program and I have to appear in court for a hearing next month. This is not right and so wrong!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Rendon,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed June 29, 2017

    We wish we would have hired FDR sooner. They take care of business quick. We had hired another company and they did nothing but collect our money. We fired them and hired FDR and we are so pleased. We would recommend FDR to anyone looking for a debt relief company.

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    Staff

    Reviewed June 29, 2017

    Everyone has been great telling me what is going to happen. Getting it done and making me feel better. Even while traveling they came through for me. I would get the legal services up front. They are great. It takes time but in the end you will be in better shape over money and mental stress.

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    Reviewed June 29, 2017

    They have been helping us get out of our credit card debt for almost 2 years. We are happy with their performance. Keep up the good work. Thanks we are getting out of debt and we are not being hassled by our creditors or collectors. At this point we just direct them to call Freedom Financial Debt Relief.

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    Staff

    Reviewed June 29, 2017

    I appreciate the time and effect y'all are diligently working on in helping to wipe out my debt soon. This has been a huge burden on me so I want to thank you again and look forward to finally becoming debt free! I will most definitely pass on the excellent service to friends and family that I have so far experienced within your company. Thanks again Freedom Debt Relief for your continued help and success!!!

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    Customer ServiceStaffProcessTransparency

    Reviewed June 29, 2017

    The people I have worked with are very knowledgeable and take pride in what they do. They always answer my questions and are very helpful with helping me work through the program. They make you feel very comfortable and take ample time to explain the program.

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    Staff

    Reviewed June 29, 2017

    It is with great appreciation I was fortunate to first find out about this program via an ad in my Yahoo mail. The ad addressed my concerns as I was suffering from credit card debt, wanting to pay credit cards, but saw myself in a losing battle as each month. My credit cards increased more and putting me further behind in payments. I was left feeling quite hopeless and depressed. Then I came across the Freedom Debt Relief, and filled out information regarding the amount of debt I owed. This was my first step to what has been a great weight off my shoulder and stress relief by having professionals in the Freedom Debt Relief working with me as I was accepted in the program, and the dedicated Federal Debt Relief professionals have worked to lower and eliminate my credit card debts and I can see a change as I have an improved credit rating.

    Since being with the program my credit score has improved even within 2 months of being a customer in the Freedom Debt Relief program. I am a witness the professionalism and dedicated workers are committed to helping customers lower and eliminate credit card debts. I would highly recommend this program to anyone suffering hardship if you want to work toward eliminating credit card debt and increasing your FICO credit scores with the three major credit companies.

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    Reviewed June 29, 2017

    Exceptional enrollment experience. Rashawn ** was knowledgeable, prompt, and pleasant. If my interaction with Rashawn is an example of how every experience will be then it would be my pleasure to refer my family and friends. I hope I can trust Freedom to make good on their promise.

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    Process

    Reviewed June 29, 2017

    The whole process was really good to go through. Unfortunately, some of the Companies decided it was better for them to write off-discharge the debt than face the negotiators of Freedom Debt Relief. In the long run, that will be beneficial, but in the short view, it wasn't as good with dealing with the IRS for the year end tax review. I guess one of the negative aspects, not including the crazy credit ratings for awhile, is the waiting process of the extra monies due at the end. I would recommend these folks to a friend or colleague to utilize the services, If a friend or colleague would be open enough to share their financial fiascos with me. I hope to never be in this situation again, but as human nature goes, I would use the services again.

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    Staff

    Reviewed June 29, 2017

    Nothing but great things from this company. Making it easier for me to knock my debt away. Very easy to work with and their reps are always friendly and helpful. Thank you for helping me get my life back on track.

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    Transparency

    Reviewed June 29, 2017

    I am very happy with FDR and the support I have received in the first year. One question I have is in which order are my different creditors settled with? I have noticed some lower balance & some higher have been paid off or are currently being worked with. I think it could be communicated better to people like me so when the letters keep coming from the creditors they know I have decided to consolidate my accounts with FDR. If that happened, then it would be 5 stars!

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    Staff

    Reviewed June 29, 2017

    Work with creditors. Dissolved the bills one by one when the funds was available. Great teamwork by the whole group. They listen to your wishes and gave their advice. We work hard to the job complete. If anyone that I know that is having a hard time getting ready debts I will tell them go with Freedom Debt Relief for a peace of mind. Great job. Highly recommended. Star quality.

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    Customer ServiceStaffTransparency

    Reviewed June 29, 2017

    Brittani is very good at what she does and has amazing customer service. She is extremely helpful and very sympathies to her clients. This was difficult for me and she made it very easy. She made the experience very easy and is friendly and I found it easy to explain my issues.

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    StaffProcessTransparency

    Reviewed June 29, 2017

    Knowledgeable and ready to help. She went through step by step in getting me get enrolled. She explained the program thoroughly and made sure I understand the program very well. I look forward to getting into the program and start saving to pay off my debts.

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    ProcessTransparency

    Reviewed June 29, 2017

    They walked me through all the steps of the program. I have the group and their legal team that they are connected to in my corner. I feel reassured that I will be able to consolidate my debts within the next year. With a family to think about charges from creditors can be overwhelming. Freedom Debt Relief works as the middle man to take care of those debts in an affordable way. It is important to get all of the paper work and account information in to them in a timely manner. Take responsibility for consolidation your debt and Get Your Life Back!

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    Reviewed June 29, 2017

    I am very pleased with the negotiations that Freedom Debt Relief personnel have secured for my account. I could not have been able to negotiate the amounts settled on the individual accounts. It is a relief for me to know that I can rely on Freedom Debt Relief to work in the best interest of their clients. Thank you for helping me.

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    Customer ServiceStaff

    Reviewed June 29, 2017

    FDR has helped lower what I owe on the large amount that I owed on credit cards. My debt was about $30,000, I would not have been able to do this on my own. When I call to speak to a customer service agent they always give me the best service. Thank you FDR.

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    Reviewed June 29, 2017

    FDR provides a debt relief process that both makes the whole business simple and provides peace of mind that outstanding debts have been negotiated downward and are being paid down at reasonable rate. I have been very happy with my association with FDR and would not hesitate to recommend the service to anyone.

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    Customer ServiceStaff

    Reviewed June 29, 2017

    Since enrolling I have been relieved to only pay biweekly Installments and know I'm making progress towards my goal. Every time I call they always make me feel so welcomed and are so helpful. I would definitely recommend this company to anyone!

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    Staff

    Reviewed June 29, 2017

    Freedom Debt Relief is a top-notch company to deal with when trying to eliminate your debt. Very professional to deal with and this company goes beyond the norm when working with your debtors to help eliminate your bad debt you have accumulated over the years. I would personally recommend Freedom Debt to anyone who is seeking to be debt free with no hassles. TOP-NOTCH in my book!!!

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    Process

    Reviewed June 29, 2017

    Freedom Debt Relief is true to their word about negotiating less than full amount debt payoffs. I am fully satisfied with their negotiation and payment program. Sadly they pay no attention to your credit scores and fail to advise that such scores will suffer greatly through the process.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Marshall,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed June 29, 2017

    I am very happy the way my accounts are being settled. Out of nine five are already been settled and three are already paid. I am definitely will recommend Freedom Debt Relief to all my friends and relatives... Hooray!!!

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    StaffProcess

    Reviewed June 29, 2017

    The service I've received so far has been awesome! I worked with Kafi **, a Certified Debt Consultant for Freedom Debt Relief. I found Kafi to be professional and knowledgeable. She kept every commitment she made and worked diligently to get me set up with the program. Off of that experience alone I would definitely recommend Freedom Debt Relief to anyone in need of their services.

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    Staff

    Reviewed June 29, 2017

    My left me and left me with all the bills to pay. She said that she did not have to pay any on them but I have a lawyer looking into this matter about she suppose to be helping with these. I had major back surgery last March of 2016 and I have had other major surgeries before also and I am on permanently disability. Don't draw as much when wife lived here. That's when I got in touch with Brittany and was very helpful getting the Freedom Debt Relief going. Thank you very much for the help.

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    Transparency

    Reviewed June 29, 2017

    Freedom has been very helpful in helping me resolve my credit card debt. Always answered my questions and kept me up to date with my progress. Quick to notify me when resolution of an account had be worked out. Payments were easy by automatic draft. Very glad I did it.

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    Verified purchase
    Transparency

    Reviewed June 29, 2017

    Freedom Debt Relief has been a real life saver for me! I have been able to clear almost all my debt and was saved from two judgments! Highly recommend this company! They are the real deal! Thank you Freedom Debt Relief!

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    Verified purchase
    Staff

    Reviewed June 29, 2017

    Finally nearing the end of a nightmare, before FDR I thought I can handle my debt myself. Saw nothing but me digging a deeper and deeper hole. It was not easy but I'm finally getting close to the end. The people at FDR were always super helpful and understanding, answering all questions I had and never ever made me feel like there was no hope. They worked with me setting up a plan that was fair, and honestly getting me back on my feet.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed June 29, 2017

    Freedom Debt Relief has been an answer to prayers for me. It's a wonderful system to get you debt free on credit cards. They are great to work with too, always helpful and explain everything so you can understand. Also have a client dashboard, where you can keep up with all the debt settlements, payments, and etc. which I really like. Thank you to all of you for all your efforts in helping me. God Bless You!

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    Verified purchase

    Reviewed June 29, 2017

    I have been very satisfied with the assistance of Freedom Debt Relief. They resolved the majority of debt within the first year. I would recommend them to anyone who finds themselves buried in Debt or who have fallen on hard times.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 29, 2017

    So far I have been pleased with the services and follow up FDR exhibited to my account. If a creditor becomes overly demanding and constantly calls to the point of ridiculousness, FDR when notified, takes action and puts a halt to the situation. They have the customer's peace of mind as their priority. I would recommend their services to anyone.

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    Customer ServiceProcessTransparency

    Reviewed June 29, 2017

    I have had much success so far with FDR resolving my credit. They explained exactly what the solution would be down to the positives and negatives of the process. It is happening a little quicker than I thought, but I'm happy about that! There is a bit of delay in communication with the case manager as I have called and written several emails that gained no response. Aside from that the results are still as stated they would be.

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    Verified purchase

    Reviewed June 29, 2017

    Before beginning my consolidation process I researched Freedom Debt Relief and everywhere people said it was a scam. I talked to friends and asked for their advice and they all said it was probably a scam and that I could consolidate my own debts. I tried consolidating my own debts but the creditors would not listen to me. After thinking about it, and on the verge of filing for bankruptcy I went for it. I figured it was worth a shot since I had nothing to lose. This is the BEST decision I've ever made! I enrolled 11 account and I've already resolved more than half! The savings are real! Your credit score does go down but just as fast as it went down it came back up.

    On average I've been able to consolidate at 50% of what the debt really is. Some creditors will try to take you to court, so for your peace of mind I would recommend to have the legal help included, but in my case Freedom Debt Relief was able to get on top of those accounts and negotiate before going legal. If you're debating doing this, do it! It works, you will get out of debt and your life will be much stress free!

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    Customer Service

    Reviewed June 29, 2017

    As far as I know nothing has happened. I have been paying for almost 5 years. I still get the occasional debt collection mail. We were told we would be done in 4 years and I'm not sure it will ever be done. We have tried calling a few times to find out what is going on but get no response.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Smith,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed June 29, 2017

    I feel that I was l left out in the cold. I lost my job and got little or no response from my account representative when my last account was negotiated and a check mailed FDR outta stop payment on the check. No one contacted until two weeks later to ask me for money I didn't have.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Hughes,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed June 29, 2017

    If you need to go through a Freedom Debt Relief program, I would recommend this company. They go above and beyond to make sure you are going to have your accounts resolved and get you out of debt as long as you make the payments as scheduled.

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    Verified purchase

    Reviewed June 29, 2017

    I was hoping that everything would be over by now, but I guess I was more hopeful than the time it is taking So I'll be patient and wait. I would like to have an update so I'll know where things stand. I hope it will be soon.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Houck,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 29, 2017

    Every time I call with a question I am given the utmost professional treatment I could ask for. I am anxious to see FDR in action and watch my accounts be worked on and solved to the best way in my defense.

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    Verified purchase

    Reviewed June 29, 2017

    Enjoying experience with Freedom Debt Relief so far. Can't wait until I'm totally debt free. Thanks for being an exceptional company. You have done everything you promised. My debts are slowly decreasing and my credit score is increasing. I'm a very satisfied.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 29, 2017

    Your staff always provide me with excellent Customer Service. Their professionalism is expressed from the beginning to the very end of our conversations. I am completely satisfied with each experience that I encounter with your staff. Knowing that my questions and concerns have been addressed and resolved. Thank you.

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    Verified purchase
    PriceProcess

    Reviewed June 29, 2017

    I have been in the program since 2015. I am successfully resolving my settlements by continuing to make my affordable monthly deposits. I am grateful to have been accepted into the program with the help of the wise advisors at Freedom.There is hope for my future. I actually did not have a dime in my pocketbook for a decade and despite being nominated employee of the year at my job and becoming the garage sale queen of the neighborhood, I could not have achieved or overcome this credit card debt without Freedom. Please know the program works. This program has given me hope and permits me to buy food and put gas in my car and sleep at night. I am blessed to be accepted into a great program. Sincerely I thank you all. Plus, the birthday cards make me tear up and I love you all for the time and effort you all make for people less fortunate as myself. Thank you.

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    Process

    Reviewed June 29, 2017

    I was so happy that I found Freedom Debt Relief. I was able to save so much money, while shaving off years of time to becoming debt free. I was barely making minimum payments on a lot of debts. And felt like I was barely keeping my head above water while making no progress on paying down our debts, until enrolling in this program. I have been more than pleased.

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    Customer Service

    Reviewed June 29, 2017

    Freedom Debt Relief has taken away the financial anxieties of our credit card debts. Every phone call made was professional and top notch service. Anyone suffering from multiple debts should contact Freedom Debt Relief to help relieve and reduce debts. Truly an amazingly and refreshing experience. Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 29, 2017

    Excellent customer service, I can tell they really care about my situation. Fast and accurate. They always there to help with any questions at any time. Excellent customer service, very happy to work with Freedom. I will recommend Freedom Debt Relief all the time. Thanks to be there for me.

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    Verified purchase

    Reviewed June 29, 2017

    I would never have the financial security I'm almost at if I did not choose Freedom Debt Relief. I am able to do things now that I would not have been able to do otherwise. It feels good to know that I can make vacation plans with my daughters and enjoy my life. Thank you Freedom Debt Relief.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 29, 2017

    Great customer service. Wonderful people to work with. Very friendly and they know their business. When you need answers, they get back to you immediately and you feel you are their only client as they take all of the time needed to answer questions. They work hard to help and assist.

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    Verified purchase
    StaffProcess

    Reviewed June 29, 2017

    When my wife was laid off shortly after I took a pay cut to work a new job, we turned to credit cards to get by. And within two years we had amassed almost 30k in credit card debt alone. It got to the point that our monthly bills outweighed our income. We were those people living above our means and knew something had to give. Shortly after enrolling we began to sleep at night again, knowing someone was assisting us. Granted our credit took a hit as yours will with this program but that can be repaired a lot faster than paying off that amount of credit card debt at minimum payments. I truly appreciate this program.

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    Customer ServiceStaff

    Reviewed June 29, 2017

    I told my daughter and she is also a client. Best decision I ever made. Cynthia ** my contact was very helpful getting me set up. And any time I have reached out to her has never failed to respond promptly.

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    Online & AppTransparency

    Reviewed June 29, 2017

    Everything was explained very well. They are so helpful and keep me up to date on all my progress. I tell all my friends and family. This has saved me a lot of money. The website is very easy to navigate.

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    Verified purchase

    Reviewed June 29, 2017

    I was so afraid of getting sued and this organization stepped right in and saved me. They said they would help me and I would tell anyone about this service. I had multiple debt and now I am very relieved.

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    Verified purchase
    Staff

    Reviewed June 29, 2017

    Freedom Debt Relief has been all they said they were. They have already settled two of my debts in very short time. All of their representatives have been very kind and courteous. They are very easy to work with. I highly recommend them if you have any debt needs.

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    Verified purchase
    Customer Service

    Reviewed June 29, 2017

    Just wish I could stop the phone calls. I must receive about 20 a day and so does my husband. Even some that I changed the address and phone # on are still calling. I really don't have anything else to say except that it is very rewarding to get the debt paid off.

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    Verified purchase

    Reviewed June 29, 2017

    It was so good when we got our first settlement. It was like a great weight was lifted. We have a lot of medical bills we are trying to take care of right now too. Can't wait to get the last one settled. The payments are right up there at the end of our budget. We are looking forward to the day when the last payment is made.

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    Verified purchase

    Reviewed June 29, 2017

    I appreciate your negotiations and keeping me informed. The fee is just, just a bit of a stretch for me. I have many financial responsibilities due to having to take in my niece and her family. You are a great help, but living check to check with barely enough is so stressful and difficult.

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    Verified purchase
    Staff

    Reviewed June 29, 2017

    This is the best thing that I have done. The creditors would not help me out of my financial mess; I tried and tried to no avail. FDR stepped right in and has been a wonderful experience. Everyone has been great to work with and very caring and understanding. I have had some issues about faxing letters from creditors as it costs money that I don't have. But it's working out for me.

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    Verified purchase
    Staff

    Reviewed June 29, 2017

    FDR has been with me every step of the way and didn't belittle me because I was in debt and needed help. They have been there every step of the way and I have appreciated all the help they have given me and will continue to give me! All I can do is say THANK THEM FROM THE BOTTOM OF MY HEART!

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    Verified purchase

    Reviewed June 29, 2017

    I was very skeptical but desperate to get out of debt. My experience with FDR has been nothing but positive. They have negotiated six debts for me and the settlements have saved me thousands of dollars. Stick with them, they are delivering everything they promised.

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    Customer Service

    Reviewed June 29, 2017

    I have no problem when I called up they were all promptly willing to help of which they can. I hope they can resolve my consolidation speed up so I could get my credit report back to normal... Thanks for a job well done.

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    Verified purchase

    Reviewed June 29, 2017

    So far it's been nice and easy and I would recommend anyone who's looking to get out of debt. Hopefully everything keeps going as is. If I have any questions I have all the numbers I need to call for assistance. I have change banks and submitted all information.

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    Verified purchase
    Staff

    Reviewed June 29, 2017

    Good service from John **. Really friendly and knowledgeable of Freedom Debt Relief. I really appreciated his time and effort he took to put into my debt issues. He consolidated my debt to a very great and responsible monthly payment. I am grateful.

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 29, 2017

    Ryan ** was very patient with my questions and my understanding of everything! He also helped me understand the process and what I need to do. I should've done this sooner, but he explained to me that it was ok and it is never too late! Thank you so much for that!

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    Verified purchase
    Staff

    Reviewed June 29, 2017

    I've had nothing but good experience with Freedom. I have been with you all for over a year and I am pleased with the progress. I would recommend to my friends and family. Everyone I have talked with was knowledgeable.

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    Verified purchase
    StaffProcess

    Reviewed June 29, 2017

    The representative I worked with was very pleasant and efficient. The whole experience made me feel at ease. Overall, they were really to work with. The whole process can be overwhelming but they did their best to make sure I understand what will happen moving forward.

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    Price

    Reviewed June 29, 2017

    Going thru debt control cost me a lot of money. I have been paying a lot of money in taxes. Between what I have been paying in taxes and your fees, I should have tried paying the company myself, or filed Bankruptcy.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Lott,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    No response received
    Verified purchase
    StaffProcess

    Reviewed June 29, 2017

    Gregory was very helpful in getting me through this process. He was polite and helpful and made me feel good about this decision. He was also very patient in explaining the process. I would definitely recommend FDR to anyone going through a financial hardship. Thank you Gregory for all your help.

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    Verified purchase
    Staff

    Reviewed June 29, 2017

    After a serious accident medical care in Mexico the hospital and doctors who performed surgery processed several charges on my Wells Fargo Visa card as "CASH ADVANCES". After returning to Florida for additional medical care I noted a minimum payment due of $7,202 due the following month. I attempted to have Visa convert the charges to a normal charge, but they would not do so. FDR has been very helpful.

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    Customer ServiceStaff

    Reviewed June 29, 2017

    Whenever I have questions, a phone call away is all it takes and my questions are resolved in professional manner. Also a review is made and reminders are discussed to reassure that what steps are being done and what I can expect next. Outstanding confidence. Thanks.

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    Verified purchase
    Staff

    Reviewed June 29, 2017

    I'm thankful for Freedom Debt, they have made my life a lot better now. I know my credit cards will be paid off in due time. I would be more than glad to recommend Freedom Debt to anyone who is over their head in debt. They do their job well.

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    Verified purchase

    Reviewed June 29, 2017

    My experience has been excellent. Freedom Debt Relief worked with me especially when a medical issue made it necessary to reduce my draft by 75%. The original debt settlement date was 2019, but I am one settlement payment away from being debt free.

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    Verified purchase
    StaffProcess

    Reviewed June 29, 2017

    Great program. Helped settle several debts. Took a lot of stress off. Highly recommend them. They were very helpful in explaining the program and the benefits. They have been very responsive to any inquiry and quick to resolve any issues that have arose.

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    Verified purchase
    StaffTransparency

    Reviewed June 29, 2017

    The sign up process was easy to work through. The representatives were very helpful and explained everything in a concise manner. I feel good putting the future success of my financial freedom in the hands of Freedom Debt Relief. Thank you so much for your help.

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    Verified purchase

    Reviewed June 29, 2017

    My life is so much better since Freedom helped me. They saved my life. I tell everyone before Freedom I was struggling to pay my credit cards. I was stressing trying to find money to pay my bills. I was so unhappy. Couldn't go anywhere. I was so depressed all the time. Didn't want to be around anyone. I felt like a failure.

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    Verified purchase
    Staff

    Reviewed June 29, 2017

    It helped us a lot when we needed to stop paying all of those credit cards. They have paid off several debts and have only a couple more to go. We are very grateful. I would recommend their service to family and friends, if they were in need. Thanks.

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    Verified purchase
    StaffTransparency

    Reviewed June 29, 2017

    They were very helpful and explained everything very well so I understood what would happen. They have keep in touch with me and let me know what needs to be done. They have also sent me information so I can read what needs to be done. I am very pleased so far with everything.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 29, 2017

    They have been very professional. They have already settled 2 of my accounts and are working on the rest. They have taken the worry off my shoulders. Everyone that I have been in contact with are very helpful and take care of any questions I have.

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    Verified purchase

    Reviewed June 29, 2017

    Overall a very good experience. Only thing disappointed about is that I received a summons on one of accounts when I had been told it was being worked due to the prior 2 letters I'd received. I'd expected since I'd received two letters prior that at least something would have been done to prevent a summons.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Fox,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Process

    Reviewed June 29, 2017

    FDR had been excellent in resolving my debts which certainly has put my mind at ease. Going through so much in my health history FDR had done so much to help me through this added problem. I am almost done with this program which I highly would recommend to anyone who needs the help to resolve some of their debt.

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    Verified purchase
    Staff

    Reviewed June 29, 2017

    My wife and I are so please that we went to Freedom Debt. Since October we have paid off 2 charge cards and have started on two others. It was the best thing we could have ever done. Would recommend the Company highly. Every time I have a question I always get a live representative to speak to. And the Freedom dashboard is a great access to my accounts and use it all the time.

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    Verified purchase
    StaffTransparency

    Reviewed June 29, 2017

    I called Freedom Debt Relief to consolidate my bills. I spoke with Tom **. He was very knowledgeable, & answered all of my questions, & explained everything to me in detail. He also had to tell me how to send my documents to him, (which I didn't have a clue how to do). Thank you all so very much for all your help.

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    Verified purchase
    Process

    Reviewed June 29, 2017

    Best decision I have ever made. I would totally recommend Freedom Debt Relief (FDR) to anyone. This program has definitely given me and my family a peace of mind. From my family to yours, it is the best debt relief program I have ever researched, and they have truly lived up to their work and commitment.

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    Verified purchase

    Reviewed June 29, 2017

    Just one more to go!!! Freedom Debt Relief sure stepped it up the past six months!!! Close to all my debts have been settled in half or better!!! Just one more debt to go and I will be done! Then the payoff period begins and in a few years I will be debt free!

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    Verified purchase
    StaffProcess

    Reviewed June 29, 2017

    Cody was excellent, very helpful, made me feel safe and we'll educated. This is a great program. I am so happy I am involved with this. Helps you feel protected. This is a fantastic option. So happy I found this. Sooo great. Thank you.

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    Verified purchase
    Customer Service

    Reviewed June 28, 2017

    So far so good... Everything is starting to fall into place. It appears that all my creditors are currently in negotiations with FDR. They have all responded and I Do Not Receive anymore calls or letters. EVEN MY CREDIT SCORE IS STARTING TO GO UP AGAIN... THANK YOU Freedom Debt Relief from saving me from a Bankruptcy situation.

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    Verified purchase
    Transparency

    Reviewed June 28, 2017

    Thank you for helping me. I do really appreciate your time to explain everything to me. I will definitely recommend you guys. Someone needs help and it helps me financially and gave me a relief that I can move one on this.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 28, 2017

    I was looking for a way to get rid of my credit card debt. I saw your website and clicked on it. I got a window for a live chat. I got a quick response. I told the person what my problem was. He advised me that they had a program that would be very helpful to me. Very happy I signed up. Thanks and keep up the good work.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 28, 2017

    On April 19, 2017, I received a settlement amount from Sears. I called FDR to let them know the good news and went over to UPS to fax the paperwork to them. Balance was $12,310.70 and the settlement amount of $3,077.68. Sears was accepting settlement amount in three monthly installments. At that point, I had a total of $4,400 in my FDR account. After a few days, I called FDR for the status of the settlement. They had not received my fax. I refaxed the paperwork again on 5/5/17. Still no word. I only had til 5/11/17 to accept the settlement amount. When I called FDR again, I was told that I would have a better settlement amount at a later date, from Sears. Overall, I am happy with their service and appreciate everything they have done for me.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 28, 2017

    The time on the phone was precise and to the point. All was explained to me and after a few questions I knew this was something that would help me pay off my debt. The gentleman who spoke to me was polite and very professional. I would not hesitate to pass the word on how this could help others.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 28, 2017

    I am a very new client however so far I believe the relief I am feeling is awesome. I called recently with questions and was told there was a document I needed to re-send however I was disappointed no one emailed or called to advise me as such. Each representative I have spoke with has been courteous and encouraging. I look forward to a mutual satisfactory relationship with Freedom Debt Relief.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 28, 2017

    Jacob ** was very pleasant and helpful. He kept in touch and was very patient with us as we were going through this whole process. Customer service is usually quick and helpful. They really are a great service. I would recommend them to all!

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    Customer ServiceOnline & App

    Reviewed June 28, 2017

    FDR made it very easy for me to become debt free. They kept me posted with my progress and everything can be done right through their website. I saved money by settling for around half of my actual debt. When a phone call was needed to settle with one of my creditors, an FDR associate called me in advance and then stayed online while we made the call.

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    Verified purchase
    Customer ServiceProcess

    Reviewed June 28, 2017

    Even took more time than I expect the results are great!! Customer service is great!! They walk you through the whole process!! I still didn't graduate yet but I am almost there!! Honestly I recommend to a friend!! At the beginning I was not sure about this company but they prove to me that I was wrong!! The best decision I ever made!

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 28, 2017

    It was a pleasure working with Shaun. He explained the program clearly and his professional mannerism has set me at ease. I didn't know what I could do to clear up my debt but through his patience he answered all my questions. I now have confidence in my ability to become debt free through your program in a good amount of time. I am now on the road to debt recovery. Thank you for accepting me.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 28, 2017

    Todd ** was great! He answered all my questions and made the entire process great. Thanks! Customer service was also excellent and I will recommend this program to a friend or family members... I look forward to continuing the program and becoming debt free and have the opportunity to buy a house in the future. I also enjoy the website which is very easy to maneuver and find information that I need.

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    Verified purchase

    Reviewed June 28, 2017

    I just thank God for blessings me to come across Freedom Debt Relief. Didn't know what to do. I was very stressed out and deep in debt. Just want to say thank you. I would highly recommend Freedom Debt Relief to friends and family.

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    Verified purchase
    Staff

    Reviewed June 28, 2017

    Very happy with my progress. People I talk to always helpful, answered all my questions & concerns. I can sleep at night knowing I will be debt free. I should have done this sooner. When I had any problems I always felt comfortable talking with someone from FDR.

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    Freedom Debt Relief Company Information

    Social media:
    Company Name:
    Freedom Debt Relief
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    PO Box 2330
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85002-2330
    Country:
    United States
    Website:
    www.freedomdebtrelief.com

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