Freedom Debt Relief Reviews

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Edited by: Amanda Futrell
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About Freedom Debt Relief

Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.

Pros
  • No fees until settlement reached
  • Highly rated customer service
  • Works with high debt amounts
Cons
  • Can lower your credit score
  • Some reports of communication issues

Freedom Debt Relief Reviews

Over 25k reviews since 2012

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    2 featured reviews
    How do I know I can trust these reviews about Freedom Debt Relief?
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    Page 154 Reviews 30235 - 30435
    Verified purchase
    Customer Service

    Reviewed July 6, 2017

    Really think it is working for me. Too early to tell, keep getting phone calls from creditor and they never stop. You all have paid off one of my bills, so it's seem to be working, I guess it take time. It should pay off more debt in a few months. I will recommend this company to some of my friend.

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    Verified purchase
    StaffTransparency

    Reviewed July 6, 2017

    I just signed up with Freedom and I have to say that I am highly pleased thus far. My financial advisor, Sam **, explained everything to me in a way that I understood fully. I didn't feel like I was being tricked into anything and he gave me the real! I really appreciate him and the staff at Freedom for making this the easiest experience possible. After speaking with another company prior to Freedom, I felt eerie and uneasy and didn't feel like it was the right decision, but Sam helped me through it. I also love the ability to be able to keep track of everything they do. Thank you Freedom for your help!

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    Verified purchase
    Carolyn increased rating by 1 star.
    Customer ServiceStaff
    After a positive interaction with Freedom Debt Relief, Carolyn increased their star rating.

    Original Review: July 6, 2017

    Updated on 11/05/2018: Our income has decreased $600.00 a month. Having trouble paying my amount of $204 a month. Can this amount be changed? You have been good to work with and have certainly reduced my stress but at this time my stress level is going back up since I'm having trouble paying this amount.

    Original Review: Too early to know. Everyone has been nice and helpful but just getting started. Wish phone call would stop. I sent change of address and phone numbers but calls are still coming. I have just stopped answering the phone. And I guess I am a little anxious about this, it kinda scary.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Aden,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    ProcessTransparency

    Reviewed July 6, 2017

    This journey that I have embarked upon with Freedom Debt Relief has been nothing short of amazing! I feel as if they have been holding my hand while guiding me through this process! They explained to me at the very beginning that things were going to be tough before they got better and that is so true!

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    Verified purchase

    Reviewed July 6, 2017

    Being that you (FDR) received all reports (paperwork) from the credit card companies, I have been audited by our federal government for unclaimed debt. Had to pay several THOUSAND of dollars for this action. I NEVER received any information from FDR for my tax purposes for unclaimed debt. Very frustrated with this matter!!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Dutton,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed July 6, 2017

    The people that you talk to and work with are really great. Their willingness to help you is awesome, they will work with you hand in hand with you through the process. Do as they say and follow the packet they send you and they will get you on your way to get you debt free.

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    Verified purchase
    Staff

    Reviewed July 6, 2017

    Freedom Debt has been amazing to work with & I'm not stressing anymore... Because of Freedom Debt, I'm getting my credit back to where it used to be... I highly recommend to anyone who needs help to get it from Freedom Debt.

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    Customer ServiceStaffTransparency

    Reviewed July 6, 2017

    I was extremely pleased with her (Sage **) patience, job knowledge and courtesy as a customer service provider. She walked me through all the details of my application and was very clear and concise with her explanations. If I was hiring a new employee I would hire her on the spot. She put forth a great vision of what her job was and performed it with quality and excellence.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed July 6, 2017

    Tirell was very nice and understanding. He wanted to try and help me the best way he could. He had great communication and customer service skills. He explained the process to me and everything I would need to apply. He had exceptional knowledge. I would recommend my family and friends to him and the company.

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    Verified purchase
    StaffProcess

    Reviewed July 6, 2017

    I felt like Scott honestly cared about helping me today. He took the time to talk about different options, where I was headed ultimately and then offered his suggestions. I can't even begin to describe the weight that has been lifted off of my shoulders right now. Yes it's late right now and I'm up working on a couple of things since everyone else is asleep, but I feel like I will sleep well tonight. Thank you for taking time to work with me through this process!

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    Verified purchase

    Reviewed July 6, 2017

    So far all is good with making this decision to go with this company. I finally have faith that good will be better in my future and get out of renting and purchasing my own home. Thanks for all the help and time that was into helping me success this goal of mine.

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    Verified purchase
    Staff

    Reviewed July 6, 2017

    I needed to change the date when my monthly payment was withdrawn. It was very easy to do and the gentleman I worked with was extremely helpful and my fears of not being able to change my pay date, was not even necessary. Great people to work with.

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    Verified purchase
    StaffProcess

    Reviewed July 6, 2017

    Was very nice and patient with me while I went through everything with him. And for that I give up a high rating. He went thru the process with me and don't me. He loved to help people who need it. And I really needed it. I got approved and feel like a rock has been lifted off of me. and I thank him very much.

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    Verified purchase

    Reviewed July 6, 2017

    I was very hesitant to try and look for help. I was considering bankruptcy and had Googled the difference between chapter 7 and chapter 13 and Freedom Debt Relief appeared as an option. So far I'm very pleased. And hope that I continue to be, thank you. Feel the stress leaving.

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    Verified purchase
    Staff

    Reviewed July 5, 2017

    Very professional and knowledgeable. Mike was great at helping me feel very comfortable about my situation. I feel that this is the a great option to relieve me from all the stress that I have incurred through being in debt. I would recommend you to my friends and family.

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    Verified purchase
    StaffTransparency

    Reviewed July 5, 2017

    I was so pleased with how excellent Ms. Dorothy ** explained everything. Her words were clear sound and very understandable. Well spoken kind considerate & patient with me. I'm very thankful for you all's loving kindness! I will recommend you all services.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 5, 2017

    Jan was very kind and knew her business as did the welcome call. It is comforting to know someone has my back. Not just sign me up and disappear. At the end of the day I do not worry about being scammed. I was afraid to do this, but after talking to Jan I felt comfortable with going forward.

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    Verified purchase
    StaffProcess

    Reviewed July 5, 2017

    The entire staff was upfront with me in the beginning and told me what to expect and how to go about reducing my debt. They were helpful in communicating with my debtors and throughout the whole process advised me the correct way to get things done. I would recommend their services to anyone.

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Hello,

    Thank you for your positive feedback of the program. We are thrilled to be working with you to help you achieve financial freedom. Please let us know if we can be of any further assistance to you. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffTransparency

    Reviewed July 5, 2017

    Shane was the best. He talked with me and made my week, no my month. He explained everything to me and took a heavy weight off my shoulders. I would tell everyone I known who needs help to call Shane.

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Hello,

    Thank you for your positive feedback of the program. We are thrilled to be working with you to help you achieve financial freedom. Please let us know if we can be of any further assistance to you. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 5, 2017

    Thus far I'm completely satisfied with the success that I have seen, I'm hoping that within another year all my financial woes will be over. Then I'll be able to say it was all because of Freedom Financial. I'm proud of the staff that has helped me thus far.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. White,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 5, 2017

    Consolidate or lower debt - I was very pleased with how was talked to and informed. There was no pressure and fully left for me to decide. The response time as well as the online availability is comforting. I look forward to this being completed with as much stress reduced as possible.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 5, 2017

    Tanya is definitely an asset to your company. She made me feel comfortable and gave me the option and time to build up my courage to finally give her a call. It was her encouraging words on the email that made me decide to work with her and your company.

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    Verified purchase
    Staff

    Reviewed July 5, 2017

    Everyone is amazing. I just got started but I'm starting to feel better already with how sure everyone sounds. This is a big step in my life that is hopefully going to make it tons better. Thank you Freedom Debt Relief for helping me and my family get outta debt.

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    Verified purchase
    Staff

    Reviewed July 5, 2017

    I am so happy to be working with Freedom to relief my debt, I would like to retire in a few years and be debt free. Thanks to them for helping me. I had my first settlement and am excited for of them to come.

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    Verified purchase
    Staff

    Reviewed July 5, 2017

    I am so excited to finally be on a path to becoming debt free... I think this is the best decision of my life. Steve was awesome and give him 5 stars! I really want to get back on track with my finances and I was skeptical at first. Being in the Mortgage Business and being a consumer credit counselor myself I was very scared, but being in debt is scarier!

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    Verified purchase
    Staff

    Reviewed July 5, 2017

    Freedom Debt Relief has been a godsend to work with. Your people are friendly, knowledgeable, and diligent in their quest to help me out of my financial difficulties. Thanks to you, great progress has been made in dealing with my creditors. I cannot recommend your service highly enough. Thank you!

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    Verified purchase
    Customer Service

    Reviewed July 5, 2017

    It's very hard to log into our account to review things. I always have to call someone for help and has never been correction. My time is limited on the phone and would love just to be able to log in instead.

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    Verified purchase
    Customer Service

    Reviewed July 5, 2017

    My experience with Freedom Debt Relief has been very good. They almost have all of my bill negotiated. Just have a few left and I am happy and pleased how quickly things are moving. I would recommend friends and family members. If you ever get in a bind and need assistance call them.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 5, 2017

    Ira was very helpful and made everything easy to understand. Glad I called you folks. Your program will help me to finally get out of debt, and not repeat the same mistakes. I will definitely let my friends and family about this program. Thank you Freedom.

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    Verified purchase
    Staff

    Reviewed July 5, 2017

    I have been very happy with the services provided. You have done exactly what you said you would. I have already referred you to a few people because of your upfront work and continual work on my behalf. This has been a seamless transition into financial improvement. Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 5, 2017

    As of now all is going well. When we have a question or not certain of something we know we can always call and get the help we need. Everyone is friendly and professional and ready to answer questions and concerns.

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    Verified purchase

    Reviewed July 5, 2017

    I would like a more accurate monthly accounting of what I pay versus what is still owed. This is currently not sent to me and I think it would be very valuable. Perhaps even a breakdown by debtor would help tremendously!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Boyer,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffTransparency

    Reviewed July 5, 2017

    I am so happy that I found Freedom Debt Relief! After suffering a traumatic brain injury and going through a divorce, I had many issues financially and with executive functioning. I was drowning in credit card date and many different due dates. Kim ** was an incredible, friendly resource to me! She was very patient and explained everything to me in simple terms. Thank you!

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    Verified purchase

    Reviewed July 5, 2017

    Upon signing up handle several charge account debts, we were asked if we wanted the $12 per monthly added to cover legal fees, but was made to believe that all the accounts were going to be acknowledged through the companies only to be sued by 2 more..

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Bess,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Transparency

    Reviewed July 5, 2017

    John was very respectful and very clear in his explanation and very confident. It was a pleasure Haven. Somebody very helpful to guide me and explain what is going to happen with my creditors and how the settlements are going to be. I am very happy. Thank you John.

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    Verified purchase

    Reviewed July 5, 2017

    I have had 2 settlements offered in 6 months and that makes me less stressed. We are still dealing with being afraid of losing our home but this is helping in other ways and the credit companies are not calling which is really nice.

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    Verified purchase
    Process

    Reviewed July 5, 2017

    This is the best program I have been a part of in a long time. I would like to get more education around the cons of modifying my payment schedule, month-to-month (due to conflicting life circumstances). Also, it would be great if settlements happened faster. However, I'm patient.

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    Verified purchase

    Reviewed July 5, 2017

    It's been a long road and there's more pavement to cover. However, I'm very pleased with the payment arrangements, and when I need to skip a payment they are in full support and understanding. So far, I'm on track with no late charges pending. Regards.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 4, 2017

    Kim ** was an excellent and friendly representative who helped me quickly and easily get everything set up and ready to begin clearing my debts. She answered all my questions and made the entire experience extremely easy and without any stress.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 4, 2017

    I can say that I have never felt so relieved with what I have experienced with Freedom Debt Relief. The people I have come in contact with have all been so nice in helping me whenever I had a question. I just called and they helped me and assured me that they could help and sure enough they can. I also get e-mails from the lawyers assigned to me, I have not needed their services as of yet, but they are there just in case and I am so happy to know that. The burden that I felt before coming upon Freedom Financial was way to heavy for me to handle alone, I am so happy I found them!

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    Verified purchase

    Reviewed July 4, 2017

    I would recommend this to a friend because of sense of relief. If I know anyone that needs help with bills and that is struggling I would definitely recommend you guys. It might take some time to get use to the idea but I think at the end of the day people will be making the right choice.

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    Verified purchase
    Staff

    Reviewed July 4, 2017

    Gregory was excellent. Very informative, patient and professional. I was apprehensive initially. However, when I started to state my concerns Gregory made me feel at ease like I was making the right decision. He is truly professional. I feel a sense of freedom. Now I look forward to a brighter financial future. Thank you for your help.

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    Verified purchase
    Customer Service

    Reviewed July 4, 2017

    I have to go to the office in San Mateo for someone there to help me. I need a call from someone who start the negotiation and when it is done. Names of creditors that has been satisfactorily completed, the amount, and the date. For FINRA report mailed to **. Thank you.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Agnes,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 4, 2017

    Very satisfied. At first, didn't understand the length of time it took to make contact with consumers for whatever reasons. Now my debt is finally decreasing with the help of the DRP. DRP has really stepped in as opposed to talking with my creditors. Thank you.

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    Verified purchase
    StaffTransparency

    Reviewed July 4, 2017

    Very clear and detailed representatives. They took all the time needed to review, clarify and explain everything to me. I had a lot of concerns and questions regarding the company but everything was clear after speaking to them. First time in a long time that I felt like it was not someone just trying to sell me a product no matter what.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 4, 2017

    Working with Freedom Debt Relief has been a learning and humbling experience. I had mismanaged my money terribly and was facing financial disaster. Once I got on board and have been making my payments. My debits are slowly but steadily being resolved. I have a long way to go, but I am for all the help and words of encouragement they have provided. Aileen was my first contact and I cried over the phone to her. There was no judgment or assumptions made. Just straight forward answers and assistance from day#1. I hope everyone who is struggling financially for whatever the reason picks up the phone and make the call. It will be hard and you will need to be committed to this but it will work and you will see progress in a very short time. I thank you with all my heart. Freedom Debt Relief is AMAZING!

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    Verified purchase
    Staff

    Reviewed July 4, 2017

    Jose was very helpful and give me all the information I need. I'm really happy with his experience. Thank you Jose and I definitely recommend to everybody. Don't be afraid. Come and ask them because they really wanna help everybody. Just contact them. They're really professional.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 4, 2017

    Alex ** is truly a credit to the Freedom Debt Relief Program, and represents it impressively. He is a very intelligent young man, who from the moment of our first telephone conversation, answered every question that I asked; even the unspoken ones. If I repeated a question, he answered with patience and kindness, which confirmed, each time I spoke with him, that I had made the correct decision in turning to your program.

    My financial debt has become increasingly more troublesome, and has me quite worried about my very good credit rating. I was unsure where to turn, and very unsure as to whom I should trust. Sometimes I can be quite gullible, yet Alex made me feel at ease with my every worry and with the decision which I assuredly had to make. In the few weeks after turning my financial problems over to the Freedom Debt Relief Program, each time I called Alex with a question, he would always end our conversation with his assurance that I could always, for whatever reason; get in touch with him. Thank You So Very Much for your help.

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    Verified purchase
    Customer Service

    Reviewed July 4, 2017

    Freedom Debt Relief has helped me when I was in debt to where I was at the point I didn't know what I was going to do. They have helped take the stress off of me, they have always been there to answer my questions.

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Hello,

    Thank you for your positive feedback of the program. We are thrilled to be working with you to help you achieve financial freedom. Please let us know if we can be of any further assistance to you. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 4, 2017

    We were hesitant to work with FDR but we've been happy with our experience. When emailing documents we have had a little time delay in response but we understand that. Calling via phone the service was excellent and friendly. Thank you for your services.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed July 4, 2017

    I was drowning in debt, I could barely keep up every month with making a little over the minimum payments. Life kept happening and I couldn't see a way out, until I found Freedom Debt Relief. The advisor was super helpful, explained the program in detail and it made sense for me to do this. Almost a year in, I am 3/4 of the way out. They have handled everything and taken the stress of the phone calls off my back. They communicate well, keep me posted on my progress and I have been able to approve settlements with the click of a button. I highly recommend. Credit cards, never again. I operate with strictly cash. As a business owner, that's a pretty big deal. One of the best decisions I could have made.

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    Verified purchase
    Process

    Reviewed July 4, 2017

    I am very Thankful for this program. I feel stressed free and confident that it's working to help me move forward in becoming a more experienced consumer on MY finances. I have told some friends about the program and how it's helping me and maybe they would be interested as well.

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    Verified purchase
    Transparency

    Reviewed July 4, 2017

    I am very pleased with the assistance offered to me. Ira explained everything & was very patient during our conversation. I feel very confident concerning my decision to deal with my debt. Thank you for helping me work out a payment plan that I live with!

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    Verified purchase
    Customer Service

    Reviewed July 4, 2017

    After having paid thousands of dollars of interest on a signature loan for over 20 years and giving up hope of ever getting the monster under control, today marks a new chapter in my life knowing in a few short years, this debt will be paid. Thanks for the call and the options provided in showing me there is an end to this tunnel.

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    Verified purchase
    Process

    Reviewed July 4, 2017

    Ira ** has literally changed our lives. We were drowning in debt and couldn't save any money. My wife and I were overwhelmed living check to check but now we have room to breathe. We have a baby coming in a few weeks and now we can prepare better. Thank you so much for all the help. Easiest process and super informative.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed July 4, 2017

    Freedom Debt relief is very helpful. They are very clear in communication. I have had two settlements in 2 months. I am very pleased with the service so far. I am looking forward to continuing to work with Freedom Debt Relief to become completely debt-free!

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    Verified purchase

    Reviewed July 4, 2017

    I have had a great experience with your company. The way they have gone about helping me and my wife resolve our credit card debt is outstanding. They always keep me updated on when an account is being settled and make sure we are in agreement with the settlement amount.

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    Verified purchase
    StaffProcessTransparency

    Reviewed July 4, 2017

    My counselor, Gilles **, was wonderful to work with. She was patient, understanding, and willing to work with me on a schedule that fit my days. She explained things to me step by step about the process and what to expect as things get started. She took time to work one on one with me, and didn't ever make me feel like I was being rushed to complete the process. I have been very depressed about my bills, but Gillen made me feel that it will all be fixed in the end. I felt relief after finishing the process. Gillen was amazing to work with.

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    Verified purchase
    StaffProcess

    Reviewed July 4, 2017

    Mr. ** was very informative and easy to talk to. He made a very uncomfortable situation bearable. It is embarrassing to have bad credit, but due to a loss of a job it's very hard. If this program is what it says it is, I will recommend for sure. Thank you.

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    Verified purchase
    Customer Service

    Reviewed July 3, 2017

    I would have never been able to repair my credit and negotiate my debts without FDR. I would suggest anyone that is struggling with debt and feel overwhelmed to give them a call. Also I suggest taking the litigation services they offer because some of the debtors are just ugly about settling and the lawyers will handle everything for you.

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    Verified purchase
    Customer Service

    Reviewed July 3, 2017

    I have been considering credit card debt relief for sometime, but after talking to the Certified Debt Relief Specialist, I felt less ashamed for making the call and relief that one day soon, I will pay off the debt. I felt comfortable in asking questions and no attitude if I felt necessary to clarify an answer. I look forward to the process of resolving my debt and in 4 years and not some time toward the end of my life.

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    Verified purchase

    Reviewed July 3, 2017

    It's been great during the first several months until I got sued by my creditors, not only once, twice, but three times! Lately I believe FDR is doing the proper thing now to avoid these scary situations, by offering a free/no-charge legal services. If this have been done/planned right from the start, it could have been avoided. Now, not only it almost got me emotionally, but also hit me most financially as well. Overall, I'm looking forward to graduate by April 2018!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Arias,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 3, 2017

    Rebecca is the best! She was very knowledgeable and helpful and made sure I understood everything that I was getting into. I would definitely recommend her to anyone looking for help. I was very skeptical at first but she calmed all my worries and helped me get the best plan for my situation.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 3, 2017

    Lack of attention to my debts and settlements. I allege the following: The settlements if all completed in the initial manner was more than I have. I allege that you oversell what you can settle for versus a person's ability to pay. I filed Ch 7 and it was by far the most honest and allegedly I should be getting back at least $10,000! I am going to rate you with BBB. All your people spoke so sweetly, but you painted me in a corner. Please stop sending me emails!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Bennie,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    No response received
    Verified purchase
    Transparency

    Reviewed July 3, 2017

    FDR is hands on trying to help in every way possible to get you to the road of being debt free. You get updates all the time and FDR reaches out to you often so you are kept in the know of how your progress is going.

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    Verified purchase
    Customer Service

    Reviewed July 3, 2017

    I was drowning in debt and one phone call helped put me at ease that there is help out there for someone like me. Freedom Debt Relief allowed me to take back control of my life and get what seemed like an overwhelming amount of debt under control.

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    Staff

    Reviewed July 3, 2017

    I could have never accomplished my debt elimination objective without the help of Freedom Debt Relief. It is more than amazing what they have done for me. I only wish I had started earlier. I would strongly refer friends, family, and acquaintances to FDR.

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    StaffProcess

    Reviewed July 3, 2017

    Mr. Joshua **- "Consummate Professional" redefined! Provided a thorough background for the debt relief program and answered questions in detail. Great communicator and patient listener. Same spiel day after day but has a genuine personality. Genuine feel for helping clients.

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    Customer ServiceStaff

    Reviewed July 3, 2017

    The counselors are working to resolve my debt concerns. They are easy to work with and informative. The entire experience was scary but has gotten easier and better. I have called with a question and each time a solution or my questions were answered promptly. I recommend this service to anyone looking for a fresh start.

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    Customer ServiceStaffProcess

    Reviewed July 3, 2017

    This has been the best move I have made toward financial freedom. Freedom Financial has been great and already has some settlements. Great program. Quick and easy. People have been good to me and respond quickly to my emails. I am happy I did this. They made things easy to do and started on my program right away. Thank you Freedom Financial.

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    StaffProcess

    Reviewed July 3, 2017

    Excellent program. Very helpful. Would recommend to others. Always on top of the situation at. Looking forward to being debt free again. Great job! I like the opportunity to add to the escrow and pay back faster. Will have to try to take advantage of this offer.

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    Verified purchase
    StaffTransparency

    Reviewed July 3, 2017

    Ms **'s knowledge and compassion helped to make an extremely difficult situation much easier. All of questions were answered with clarity and patience (and I had a lot of questions)! Before contacting Freedom I was at a complete loss, now I'm more optimistic about my financial future than I've been in a long time... I pray it works!

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    Customer ServiceStaff

    Reviewed July 3, 2017

    I am very satisfied with my experience with Freedom Debt Relief. I would be glad to recommend to a family and friends. I like the part where they will communicate for approval. The team are very courteous and knowledgeable. Customer Service are always available to answer my issues and concerns.

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    Staff

    Reviewed July 3, 2017

    Our success has been celebrated by the staff, right off the bat! What an encouragement! We felt as though the team was not only on our side, but genuinely for our success. Our concerns along the way - especially concerning a court case - assured. Advice concerning how to handle the charges was spot on. We thank God for this service and relief of our debt load.

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    Verified purchase

    Reviewed July 3, 2017

    Several debts has been satisfied and I like the time it took and hope the other debts will be pd off soon also without any problem. I wish that I could deposit my monies into my account so that I could be out of debt sooner but unfortunately not able to.

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Hello,

    Thank you for your positive feedback of the program. We are thrilled to be working with you to help you achieve financial freedom. Please let us know if we can be of any further assistance to you. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Price

    Reviewed July 3, 2017

    Helped out a single parent to get back on track after being controlled by debt. Freedom was recommended by a friend who is almost completed her time period. Have affordable rates that I can pay. I highly recommend this for anyone.

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    Verified purchase

    Reviewed July 3, 2017

    I have consistently seen the date of 10/2017 listed on my dashboard as my resolution date. Today, I see the date pushed back to 12/2017. I find this disturbing. I have postponed medical care so that I can afford to pay this, please resolve this last account. Thank you.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. O'Connell,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 3, 2017

    I have only been with Freedom Debt Relief for little over 1 year. So far I am completely satisfied with my services. Everyone goes over and above customer service. My credit score has been getting better every month. They make every effort to keep you updated on everything they do or need from me.

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    Customer ServiceStaffTransparency

    Reviewed July 3, 2017

    Awesome service. Great contact between emails and follow ups with phone calls. Once an agreement was made with a creditor, they took the time to explain how it would work, how much would be paid and when it would be paid in full. Felt like I had someone on my side helping all the time.

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    Verified purchase
    Staff

    Reviewed July 3, 2017

    So far so good, can't wait till this is behind me and we can start new. Didn't mean for it to get this bad. Glad this company was able to help us from not drowning. Doesn't make you a bad person to fall behind. It happens and they don't make you feel guilty or give lectures. Understanding and caring people truly.

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    Verified purchase

    Reviewed July 3, 2017

    I am very happy with all the support this company gives me. They keep me informed on everything that is happening with my account. Thank you for helping me. This company is always sharing with me what is going on with my account. I would recommend this company to everyone that wants out of debt.

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    Customer Service

    Reviewed July 3, 2017

    The one thing I dislike, is there's no one person to call and get a one on one discussion. Two cases in which I received notice that Barclays acct for 960.00 and US Bank for 6295.00 has been settled. The US Bank was not settled, this acct is to be paid in increments of monthly payments through 2018 or 19. The Barclays acct has not been settled. I need to talk to someone and get this matter clarified.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Renojo,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 3, 2017

    Sherry was very nice and professional. She made me feel comfortable. I'm usually always very sketchy about things like this but she made me feel safe. I am excited to get this debt under control and my finances under control. She was great and I would highly recommend others to go thru her.

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    Verified purchase

    Reviewed July 3, 2017

    I have had nothing but great results from Freedom Debt! I've had 3 out of 4 debts resolved. Just this last month I've had to cancel my payment due to some medical bills and it was an easy transaction to make. Thank you! I am looking forward to resolving this last debt!

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    Verified purchase

    Reviewed July 3, 2017

    I have enjoyed this experience. They have done all that they said they would and we have created a great partnership. Both holding up to our end of the deal and I look forward to continuing this relationship. I am counting all the accounts as they fall off of the list.

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    Verified purchase
    Customer Service

    Reviewed July 2, 2017

    As my retired and I do not work, the bills way adding up. Now I can sleep, and I do not have to worry about phone calls at crazy hours, trying to explain why we cannot pay them. It taught my family and myself how to budget.

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    Staff

    Reviewed July 2, 2017

    From start to finish. The agent was very helpful, and informative. He answered all my questions. I feel like I can trust FDR completely. I would SUGGEST Freedom Debt Relief to family and friends. I am looking forward to being debt free...

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    Process

    Reviewed July 2, 2017

    The struggle is real... I hate to admit that I was not as financially savvy as I thought I was, trying to juggle 10 plus credit cards and loans. I entered the program in Dec 2016 and have already had a debt settled. This program is a lifesaver. Most all credit cards and the two loans that I had have agreed to enter into Freedom Debt Reliefs program and most reduced the amount owed by 40 to 60 %. While my credit score is suffering at the moment it will eventually bounce back with every settled account. Debt free in 4 yrs so I can retire with no worries. Thank you Freedom Debt Relief.

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    Verified purchase
    Transparency

    Reviewed July 2, 2017

    We have enjoyed the results and the experience with Freedom Debt Relief and are looking forward for them to finalize our account and makes us debt free. They keep us up to date on the progress of each account and make it so we can easily see our progress.

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    Verified purchase
    StaffProcess

    Reviewed July 2, 2017

    Exceptional service! At the beginning, encountered an issue and it was resolved immediately! Excellent follow thru! The plan is laid out and executed as stated! Very happy with the service of everyone I contact! Everyone is always very helpful and sincere in answering/assisting my questions/concerns! Very happy with my debt resolution program!

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    Customer ServiceStaffProcess

    Reviewed July 2, 2017

    The introductory portion of the program was simplified yet thorough enough to understand. Likewise, the customer service representative displayed a great sense of attention and urgency in understanding the gravity of my financial situation. He was diligent in following up on a timely basis in completing and fully outlining the plan.

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    Verified purchase

    Reviewed July 2, 2017

    For the most part, using Freedom Debt Relief has been smooth sailing. I've been a client since November of 2013. My debt reduction process has gone on a little longer than I was first quoted, but as along as the debt is reduced, then that is fine. I look forward to it being completed. Thank you, FDR for your help.

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    Verified purchase

    Reviewed July 2, 2017

    Freedom Debt Relief is a professional company that teaches you how to get out of debt quickly and get back on the road to financial health and a better credit score. I would recommend them to everyone who needs help with their finances.

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    Verified purchase

    Reviewed July 2, 2017

    There is one thing I would make different when taking the decision. I would have kept one of the credit cards out of the settlement. Now I have to pay cash for everything. This is a problem because I can not purchase online. To do so, I need to use someone else credit card.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 2, 2017

    So far everything is going well and customer service was great! We look forward to great things ahead as promised! The help we are getting was very informational and helpful and all guestions and concerns were addressed! Our process starts on the 5th and we can't wait till we finish!

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    Verified purchase

    Reviewed July 2, 2017

    So far so good. Seems to be working for us so far. Tax liabilities stink but other than that it's been fine. Grateful for the opportunities to get our debt resolved. They do a great job with the client dashboard.

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    Verified purchase
    Staff

    Reviewed July 2, 2017

    When I decided to look for help, I did a lot of research on different companies. At the end of my research I chose Freedom Debt Relief. After talking to a consultant from this company I realized I had made the right choice. All of my questions were answered, and I knew she understood what I was going through.

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    Customer Service

    Reviewed July 2, 2017

    I have so far had a positive experience. I just wish it could go faster but I realize it cannot. I am tired of the creditors calling me at work. Other than that everything is good. I keep waiting for more emails on settlements to keep process going quicker. Thank you.

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    Verified purchase

    Reviewed July 2, 2017

    The company is wonderful to work with and has been helpful in getting my life back on track. My husband has cancer and with a loss of income there was no way to make ends meet, we were out of options and did not want to lose our home.

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    Online & App

    Reviewed July 2, 2017

    Freedom Financial is helping me pay down my debt and after six month they have settled 2 accounts and are negotiating many more. Highly recommend if you need help with your debt so you can become financially secure again. Their website is top-notch and you can check your progress anytime. Freedom is always there if you need assistance or have questions.

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    Verified purchase

    Reviewed July 2, 2017

    For sure I can said Freedom Relief saved my life, I feel very thankful and appreciated about this wonderful company. Now I can said I'm FREE of this nightmare and not only me but my entire family. Give you thanks for everything you do for us and absolutely I will recommend Freedom Relief to my family and friends. Thank You!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 2, 2017

    Freedom Debt Relief works with you from the first phone call. Very helpful, always there for any question you may have whether it's by phone or by email. They really put you at ease while taking care of your business. I'm in my second year with them and everything is moving along as they have told me when I signed up.

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    Verified purchase
    Staff

    Reviewed July 2, 2017

    Everyone has been very helpful. We are very pleased with the progress. Whenever we have a problem they are always there to help. The staff is always friendly and courteous and respectful. We would recommend Freedom Financial to others. We thank them for they do.

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    Verified purchase
    StaffProcess

    Reviewed July 2, 2017

    Fast and friendly service/explained everything in detail. Easy to follow instructions and they walk you thru everything. So glad we were accepted into the program. Such a weight was lifted from our shoulders.. Everyone should give this a try if debt has overwhelmed you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 2, 2017

    Freedom Debt has been a very smooth experience for me as a client. Whenever I have questions, it is very easy to call and speak with an actual person and they are always very polite and helpful! I recommended them to a friend and she signed on with them. I'm right on track to clearing my debt thanks to Freedom Debt!

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    Transparency

    Reviewed July 2, 2017

    From the first time I contacted FDR, I was impressed with the overall genuine interest in my situation along with the concern and willingness to help. This started from the top management down thru the account representatives. I have been with FDR for about eight months now and I still feel this way. They keep me up to date on my accounts and include me in the decision making. I am confident this will continue thru till the end for me and I am so glad I contacted them.

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    Customer ServiceProcessTransparency

    Reviewed July 2, 2017

    We were completely satisfied with Freedom Financial up until the end of our process. We started accelerating the payments so we could finish the program early, but it was a huge hassle! Our final debt still needed to be negotiated, so we let them know several months ahead that we wanted to pay it off early, but we did not meet our goal of paying off the program in June due to a lack of communication on Freedom's part. They did not call or email to let me know about a hold up that I could have easily cleared up over the phone. Instead, I found out about it when I called to find out what was going on. This is the only reason I am not giving 5 stars.

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    Process

    Reviewed July 2, 2017

    Thank you and feel better after I joined. The program is very good and is solve my credits debt problems. After few year I will be free of debt. I would like to recommend to friends about Freedom Debt Relief program.

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    Verified purchase
    Staff

    Reviewed July 2, 2017

    So far I am happy with the help I'm getting from Freedom Debt Relief. It is slow going sometimes but it is helping. I don't have anything else to say except that I'm happy with their service. Freedom Debt Relief good job.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 2, 2017

    I love the program. Am glad I joined. They are helping me tremendously. I didn't know which way to turn after my income was drastically cut. They worked with me to find a solution and helped me work out a plan and calls me to make sure I am going fine. They let me know how my scores are and changes in my reports.

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    Transparency

    Reviewed July 2, 2017

    The sign-up processed went very well and was very well explained. The true review won't come until I find out if everything is delivered as promised, but at the moment I have no reason to think that they won't deliver!

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    Customer ServiceStaffProcess

    Reviewed July 2, 2017

    Rashawn ** was incredibly knowledgeable and helpful through this whole process. I am grateful that he is the one who answered the phone when I called! He talked me through all of the steps and answered my many questions.

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    Verified purchase
    StaffTransparency

    Reviewed July 1, 2017

    Felicia **, was wonderful and very helpful. Explained everything and I was happy to become a member of the service and I feel such relief to know that I am saving money and time paying off my creditors. It is very comforting to also know that shark tank judge is a fan and endorser of Freedom Debt Relief.

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    Customer ServiceProcess

    Reviewed July 1, 2017

    Okay, but could be a little better organized. Despite the fact that I have with FDR for the past 2 years, I get emails from them asking me to join. When I request to unsubscribe, it stops for a week or so, then starts up again. Have on two occasions been offered a chance to increase credit score by applying for additional program... and been declined both times. They dangle a carrot in front of you, but yank it away just as quickly. While the bare bones program works well, don't expect anything more than that. Yet to see how much this is going to impact me once I graduate (one year away) and be debt free. Good overall program despite the 20 percent profit that they pocket.

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    Verified purchase
    Staff

    Reviewed July 1, 2017

    It was a great experience working with Steve **. He helped me every step of the way. I would recommend anyone with problems paying bills to give Freedom a call. You just have to follow the program and the ball starts rolling in your best interest for a change.

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    Verified purchase

    Reviewed July 1, 2017

    I have very pleased with services. Thank you so much for helping with my debt. I have had several issues and someone has been there to help me every step of the way. Would recommend a friend. Thanks again for helping me. You were there when there was no other way for me to turn.

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    Customer ServiceStaff

    Reviewed July 1, 2017

    Everyone was very nice and had all the information that I asked for and I was very pleased with answers. I have received all emails that they stated would be sent to me and the only thing that I have not gotten is the welcome pack in the mail.

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    Process

    Reviewed July 1, 2017

    My experience was great up until we got to the American Express, it has been 3 years at least. I have tried to get help, but no one has ever contacted me about this card. That is why I have given the process only 3 stars.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Trees,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 1, 2017

    I am with Freedom almost 6 months. Hopefully good things to happen in the future, and also I received several phone calls from my creditors and from internal revenue also. Make sure you guys call them and make smart negotiations to resolve this issues and debt freed. I will be appreciated what you guys doing. Thank you.

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    StaffProcess

    Reviewed July 1, 2017

    Very please with the program. The advisor was very knowledgeable in what he was explaining to me. I felt at ease and he made me feel very comfortable and satisfied with the program. I will highly recommend it to my friends and family. Hopefully, my experience will be a great one.

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    StaffProcess

    Reviewed July 1, 2017

    Chris did a great job explaining the program and answering my many questions. He was persistent in making sure we had everything set up the way we needed. We just started today but it seems like it will be a great next step in working to become debt free.

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    Customer ServicePriceStaff

    Reviewed July 1, 2017

    Unexpectedly laid off from a long term contract assignment and already well into my retirement years, I was now forced to live on a fixed income with far too much debt. Searching for a solution, I came across Freedom Debt Relief. Even though I was skeptical at first, I was most impressed with the services they claimed to provide. So, I thought I would try it since I was assured that I would be able to stop at any time if I became unsatisfied with their service. Initially, I expected to be harassed with many collection calls from my creditors. But, there were only a few and once they realized I was on the Freedom Debt Relief program, the calls stopped coming.

    Today, I could not be happier! More than half of my debts have now been settled at a substantial reduction from the original amounts owed and I have but, one more debt to negotiate settlement on and just two left to pay off. The Customer Service department at Freedom Debt Relief has been very responsive to my needs and have even worked with me to reduce my monthly payment when my cost of living increased to the point where a lower payment became necessary. I would highly recommend their service to anyone. They have been a huge help to me.

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    Verified purchase
    Staff

    Reviewed July 1, 2017

    I have had nothing but great in all my interactions with Freedom. They have been courteous and knowledgeable at all times. The agents have been friendly and helping in all ways no matter what the question has been. It has been nice to have such great service from a company.

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    StaffProcessTransparency

    Reviewed July 1, 2017

    I was apprehensive about joining the program, and I actually had started one time and quit before beginning. My consultant, Jennifer **, was amazing! She thoroughly explained the program, any potential risks, and most importantly - the benefits. She made an embarrassing, difficult to talk about and accept, situation very easy to handle and discuss. I am now optimistic about beginning the program and finally getting control over my finances again.

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    Verified purchase

    Reviewed July 1, 2017

    I'm very pleased with the job Freedom Financial has done with helping me knock out my credit card debt. I'm getting close to the finish line and I couldn't be more excited. Thank you Freedom Financial for helping get debt free.

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    Customer ServiceStaff

    Reviewed July 1, 2017

    I had a credit score of 730 and was never late on payment. It has been a year and half and still hasn't settled with two creditors. I had to pay taxes on settlements which didn't know about until taxes time. Cost me about $800 pay for lawyer fees monthly. One of the creditors took me to court and called the lawyer and he said, "call me," etc.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Carolan,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 1, 2017

    I lost my job in March of 2016. The debt load was too great to manage any longer. I engaged with Freedom Debt Relief to negotiate settlements with my unsecured debt creditors. I make a lump sum payment to my FDR account, and they use those funds to negotiate settlements with my creditors.

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    Verified purchase
    Customer Service

    Reviewed July 1, 2017

    My most recent call was very successful and I'm very happy with Freedom. My debt is something that needed to be consolidated and I'm glad Freedom Financial was there to help. In a few more months I'm going be able to clear up my credit card debt and focus more money to save for my family.

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    Customer Service

    Reviewed July 1, 2017

    I am so glad I made the call to you. We have been extremely happy with what has been done, I would have been crazy if I had to deal with the companies about getting payment set up. This has been so much easier, and I didn't have to deal with the politics.

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    StaffProcess

    Reviewed July 1, 2017

    Need to state that Oronde ** has been of great assistance to me from day one. Has helped me through the beginning process and continued from then on. Has answered all my concerns and took it upon himself to helping me out. The financial situation I'm in at the moment is stressful and he has definitely alleviated it. You have a great personable agent with him. Please give him the accolades he deserves. Thank you.

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    Customer Service

    Reviewed July 1, 2017

    I have contacted you several times regarding the length of time my contract has been increased. It was supposed to complete in 2016. It now looks like I may not be finished until 2019 if even then. Very dissatisfied with customer service regarding this issue. I retired in 2016 and now I am finding it very difficult to make ends meet.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Baker,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 1, 2017

    When I contacted FDR I was overwhelming by my financial situation. The counselor I've worked with is very knowledgeable and supportive. It's so great to have one person to work with who is guiding me step by step. Finding this solution to an extremely painful situation has been a Godsend.

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    Customer Service

    Reviewed July 1, 2017

    I needed help and I had no idea what to do. I prayed and I found your phone number. After I got through the paperwork I felt a load lifted off of me. The experience of talking Freedom Financial when I needed along the way was a awesome customer experience.

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    Verified purchase
    StaffTransparency

    Reviewed July 1, 2017

    Freedom Debt helped me in every way to clear my debts with a monthly payment I could manage. Thank you to all the wonderful people at Freedom Debt that I had the pleasure to speak to. Couldn't have done it without you.

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    Verified purchase
    StaffProcess

    Reviewed July 1, 2017

    Nathan was very helpful, friendly, courteous. He made getting into the program fast and easy. He also made himself a point of contact with future questions and concerns. That really made me free better and less stressed. This makes it easy to refer customers to the program. Thanks.

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    Customer ServiceOnline & App

    Reviewed July 1, 2017

    I am grateful for Freedom Debt Relief for helping me to resolve my financial issues. I have had great experiences with their customer service and even their website is great. I would and have recommended them to others I know who can use help with their debt.

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    Verified purchase
    StaffProcess

    Reviewed July 1, 2017

    I'm very satisfied with Freedom Debt Relief. They are working hard to help me get back on my feet. I recommend them highly. This program has given me peace of mind and I know that I'm being well taken care of.

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    Verified purchase
    Staff

    Reviewed July 1, 2017

    I found Linda to be sincere and truly caring for her clients. You can tell by her demeanor that she is truly looking to help you and she is very knowledgeable. There was no question she did not have the answers for. Truly wonderful experience working with her.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 1, 2017

    Great customer service, always so informative and helpful with questions or concerns. I am in the "home stretch" now with my creditors and it is such a relief to have Freedom working on my behalf. Using the client dashboard, I can keep track of my progress and what is being negotiated and when. I would definitely recommend this company to a friend to resolve their financial needs in the future. Can't wait to be debt free!!

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    Customer ServiceStaff

    Reviewed July 1, 2017

    I received someone else's social security info and mine got sent to someone else. I received a w9 form after the tax deadline with no apology from FDR. CSR reps have become rude not at first. I'm in the CSR industry so I know how important CSR is. It's a shame.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Pena,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Customer ServicePrice

    Reviewed July 1, 2017

    Freedom Debt Relief will tell you they're a "government-approved agency" with no actual costs to the person enrolling in their program. Never did they tell me they would collect 21 percent of what I paid them monthly for THEIR pockets before they paid a creditor! After MORE than a YEAR of paying them more than $9,000, they had not closed one credit card! They said they were "saving my payments to make a large payment with a creditor"--when in fact they were pocketing the money and not paying down a single card!

    After more than a year of this--granted I was foolish to wait this long--I foolishly believed all the smooth talk they gave me every time about how wonderful they were--I still did not have even ONE small credit card settlement paid. Then one day, I saw on the dashboard that they had collected about $600 for a "service fee" for the first debt but were "still processing" the account and had not closed it out. They had not checked to see that the final payment--SEVERAL months before--had not been RECEIVED by the creditor!

    Dealing with a second creditor they required a $3,500 fee up front. They said the fee must be paid FIRST as soon as a figure is ARRIVED at for the settlement. That left a minuscule amount left to pay on the debt itself! I could have paid off two of my credit cards with the very amount Freedom took as their "upfront fee" for simply making a phone call to the creditor! After a year--and payment in excess of $9,000 dollars collected by Freedom--I had not completed payment on a single card! I was beside myself with frustration.

    Why is it that those who have the least are preyed upon the most with exorbitant, usurious interest rates? This is a BAD company and should be AVOIDED at all costs. I ended calling my creditors myself and found them very understanding; I closed my debts with settlements that were MUCH less than what I would have paid Freedom. I hope somebody will be saved from my horrible experience.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Jaramillo,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 1, 2017

    Little bit of a lengthy process from start but starting to see results. When I receive a agreement they email or text me to confirm on a regular basis. Very knowledgeable of the way the relief works. Any questions I have they are always there to answer them right away.

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    Process

    Reviewed July 1, 2017

    I am grateful for this program. They have resolved 85% of my debt quicker than if I was trying to pay it off myself. I've been in the program for almost 3 years and now I am just waiting for my last 3 accounts to settle. I had enrolled a total of 18 :-0... I am really looking forward to being out of the program and being totally debt free. Being in the program has helped me be more responsible with my spending and realizing and learning from my mistakes I made in the past.

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    Customer ServiceStaff

    Reviewed July 1, 2017

    So far I am a little more at ease. I wish they would call the creditors so they don't call me anymore. Staff have been very friendly, feel I could ask anything, they will answer my questions. Looking forward to being debt relief. I can't believe I waited too long to call Freedom for help.

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    Staff

    Reviewed June 30, 2017

    I needed help and they are helping... it's been in Dec. 2 yrs but 2 lawsuits were filed against me in court for credit card debt. I was offered an attorney and they are helping but very upset it happened. It's hard to live in a small court and have lawsuits filed.

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    Staff

    Reviewed June 30, 2017

    All the people that I talked were very helpful. I looks forward to working with you in trying to get my debt in order, hopefully never having to get in this problem again. Thank you for being there, for people like me that get in debt and can't see the light at the end of the tunnel.

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    Process

    Reviewed June 30, 2017

    This was the most comfortable feeling I have ever experienced. I feel good about my future. I would let my friends and family know that it's ok to trust in relying on a company that in my eyes were there for me and helped my thought this process. Thank you.

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    ProcessTransparency

    Reviewed June 30, 2017

    I feel the financial cloud being lifted and I can finally say that I see the light at the end of this very dark tunnel, thanks to Gregory and Freedom! The program did not judge my financial state, but rather offered me immediate support and detailed explanation of how they can and will help me regain control of my debt. I can't thank FDR enough for helping rebuild my confidence and self-worth and giving me the tools I need to be deft free and on top again!!

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    Customer ServicePriceStaffProcess

    Reviewed June 30, 2017

    Having Freedom Debt Relief handling my debt has eliminated a lot of worry. It feels good paying the debts while saving so much on interest. The first counselor with whom I spoke noted, my actual debt was paid long ago - the interest would take me decades to pay. It is also comforting to know, when legal action was taken, there was an attorney available to handle the process. I am so happy I made the call to them! I HAVE recommended them to friends!!

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    Staff

    Reviewed June 30, 2017

    So far I've had a good experience center with this company. I would recommend to a friend and family. This company helps people like myself that has ran into a hardship. That cannot pay their bills. They care about their customers.

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    Customer ServiceStaffTransparency

    Reviewed June 30, 2017

    When I signed up with Freedom Debt Relief, they started out very good. They helped us to deal with the creditors letters and many phone calls. Several debts were settled at a much lower amount we owed. Some creditors did not budge. Well, we are past our estimated finish date and still have 2 creditors that have not been settled in over 8 to 10 months. I have had enough funds in my account to at least settle one early on, now there should be enough to settle both accounts. I have called in and spoken to several agents asking why these accounts have not been settled. The response I got every time was that it was in process of negotiations or next in line. Finally, on my last call, I was very upset that the last 2 accounts have not been settled, when there was enough money to settle them in my opinion.

    After going back and forth of me asking for an explanation, I was told that the 2 accounts have not been settled or even in negotiations due to them not knowing what collection agency had my accounts. This is their job to know. So I have been lied to for over 6 months of me asking many times over and over. So my advise is, if you need to use them I would recommend them, but if you do not get a straight answer you aren't satisfied with, persist to ask and hopefully they will not lie to you as they have to me. Overall experience has been good, but I'm extremely upset over the lying of my last 2 accounts.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Dominguez,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed June 30, 2017

    Great service. Grateful for this program. I would recommend this service for all of those individuals who need it. All documents were deliver as promised. The process was very easy. Great feeling to know that I will be debt free in just a few years.

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    Customer Service

    Reviewed June 30, 2017

    Very good. Customer service very polite & prompt. Made me feel positive about the decision I made (comforting) regarding my financial decisions. Would highly recommend this service to family & friends. Can sleep through the night now. My anxiety about my finances is gone.

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    StaffTransparency

    Reviewed June 30, 2017

    The rep I worked with was kind, clear, and thorough, making sure I understood everything and its advantages and disadvantages, so I could make a well-informed decision. Then, they supplied me with tools, review materials, manuals, and everything I could possibly need to move forward.

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    Customer ServiceStaff

    Reviewed June 30, 2017

    Doing excellent job at repairing my life by helping me get out of debt. Customer service is doing a good job. Lawyers are solving issues that arise. They understand problems that people come in life and are willing to stick their necks out to help.

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    Verified purchase

    Reviewed June 30, 2017

    Very satisfied with our results. Making the required deposits has been tough at times, and FDR allowed some flexibility. Would definitely recommend to friends and family. Getting close to resolving all our credit card debt, just about one more month.

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    Staff

    Reviewed June 30, 2017

    We're still in our first year, and so far one debt had been settled and another is on a settled repayment schedule. However, we referred a client last fall and we're told we should get our referral bonus sometime in January. I checked back on it twice, the most recent being the first week of June. Was told we should receive it in a couple of weeks. Almost a month later and still no luck. Makes it difficult to want to refer another person.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ammi,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed June 30, 2017

    So far I don't think Freedom Debt Relief has done anything other than take money out of my bank account. Debtors still calling me 24/7 and have not been contacted by anyone from FDR for any type negotiations. This needs to change very soon or I may have to go a different route.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Hamby,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 30, 2017

    In a short period of time, two of the creditors enrolled in the program have been resolved. FDR works diligently to assist with the remaining creditors enrolled in this program. I know that I would not be able to resolve these debts on my own. The FDR customer service team is extremely knowledgeable. They helped to relieve the stress caused by creditor phone calls. Thank you.

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    StaffProcess

    Reviewed June 30, 2017

    I was very well pleased with the pleasantness from everyone I talked with doing the initial process. They did not make me feel like I was a bad person because I was in this fix. I thank you for the way your employees have been trained and with the courtesy with which I was treated.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 30, 2017

    Your staff has been awesome!! They answer my questions any time I have called. They have called to check on me. When I was feeling low about things they encouraged me to keep moving forward. I am so glad that I had your company for the support and encouragement.

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    Verified purchase
    Customer ServiceProcess

    Reviewed June 30, 2017

    I am very satisfied with the customer service and the way my account has been handled. I am almost done with the program and appreciate all the help you have given to me to help me reduce my debt and get my credit rating back up again. THANKS TO ONE AND ALL!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 30, 2017

    Didn't know where to turn till I seen the ad on TV. Called them and thats all it took... We talked on the phone and they said they could help me without filing Bankruptcy. Great Firm to deal with. You have to do nothing...

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    Staff

    Reviewed June 30, 2017

    You're doing good job. I thank you. I need your help. You can help people. You have got one down thank you and some more to go. Thanks. You are doing great thing for people. I am great for your help. I am not that good. I thank you so much for what you're doing for me. Thank and have a bless day.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed June 30, 2017

    Would recommend to a friend or family member. Had a smooth experience and always open communication. Process has taken longer than expected but overall had a positive experience and learned a lot about finances and creating financial freedom. Realistic goals were set and so far have been met.

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    Verified purchase
    Staff

    Reviewed June 30, 2017

    Excellent service, staff is great. Always answers all my questions. So glad I joined. All claims settled quickly. They took care of everything. I was very hesitant about joining, but has turned out to be a pleasant experience. Would recommend to anyone with financial difficulty.

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    Verified purchase
    Process

    Reviewed June 30, 2017

    I wanted to get out of debt and Sherry Was patient with me and helped me understand the Freedom Debt Relief program. Being 70 and looking to the future I knew I needed to do something soon. I know this program will work for me. I thank everyone who helped me through this process. I will be sharing my experience with Freedom Debt Relief with friends and family.

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    Verified purchase
    Staff

    Reviewed June 30, 2017

    Paul **, Catherine ** and Michael ** have been helpful, kind and patient with me. I am so grateful to FDR for helping me to resolve my problems. Thanks to all. Don't give up on me, please. My irritable bowel syndrome has made mailing difficult (neighbors help). I don't have fax or signature capabilities on this computer.

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    Verified purchase
    StaffProcess

    Reviewed June 30, 2017

    Everyone was super friendly and this process went better than I expected! I would definitely recommend this to anyone who finds themselves in financial trouble. Sometimes you fall on hard times so it's nice to know there are people out there to help you fight this battle.

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    Customer ServiceTransparency

    Reviewed June 30, 2017

    This was the best call I have ever made. Lindsay was so helpful and explained everything to me so that I fully understood what all is involved. I feel such a burden lifted off me now. I only wish I had called sooner.

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    Staff

    Reviewed June 30, 2017

    Absolutely great company. I would recommend to anyone who owes in their credit cards. I'm glad they were able to help me. Now I'm in peace knowing that I dont have to worry with a big monthly payment. Thank God there is a company like Freedom Debt Relief.

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    Transparency

    Reviewed June 30, 2017

    I just signed up, Mike explained how it all works, sounds good to me. I am hoping it all works out, would love to get this debt off my plate. I have been paying quite a bit of money each month to all my credit cards, do not seem to be getting anywhere closer to paying them off, so I am excited to use this system. Thanks so much!

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    Verified purchase
    Customer ServiceProcess

    Reviewed June 30, 2017

    Overall easy process just have to be patient and let the process work. The information sometimes is too slow coming on progress. The information coming from legal group to FDR and then to me sometimes seems slow and as if everyone is waiting for the other person to respond. Meanwhile I am waiting.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Chugg,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed June 30, 2017

    My experience with Freedom Debt Relief amazing. The people that worked with me were kind, considerate and really understood my problem. I am very happy I chose this company. I would recommend a friend to them if they needed help. Thank you again Freedom Debt Relief.

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    Staff

    Reviewed June 30, 2017

    Staff was concise and helpful with all our needs. It was almost 10 PM and he spent his time explaining what was Freedom Debt Relief. With living paycheck to paycheck we need another way to pay out our debts as soon as we can and we came across with Freedom Debt Relief. Thanks for the help.

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    Staff

    Reviewed June 30, 2017

    I learned a very hard lesson this year on trust and relying on credit. I put my trust in the wrong person and ended up being beguiled with overdrawn credit cards and not enough resources to get out of this situation without the help of Freedom Debt Relief. They were very sympathetic to my needs and helped me right away.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 30, 2017

    Very helpful and great people. They have helped me in every way. I recommend them to a friend. They have very good customer service and is willing to do what it takes to get you out of debt... thank you guys very very much.

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    Customer ServicePriceStaff

    Reviewed June 30, 2017

    I was feeling as if I were drowning under my pile of debt, as if there were no light at the end of the tunnel. I finally decided to respond to Freedom Debt Relief's attempts to reach out to me. All I can say is, I wish I had responded sooner. They have been caring, understanding and truly concerned about my financial welfare. I was lost and did not think I was ever going to find my way out. The cards were as high as they were mostly from interest. Freedom has come in and negotiated settlements on my behalf, that I would have never been able to do on my own. I can now breath AND see that light!

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    Staff

    Reviewed June 30, 2017

    FDR has effectively reduced some of my debts by 30% on average and for that I am thankful. But as a direct result of FDR representatives bad advice I was sued by Wells Fargo. When the notice of acceleration of debt on my line of credit account came I wanted to talk to Wells Fargo but FDR's representatives strongly advised me to NOT do it and that they would contact Wells Fargo. I followed the advice and forwarded the notice of intent to accelerate and the notice of acceleration to FDR as instructed which evidently they didn't and as a result I got sued and with it the need to involve National Litigation Law Group. On the other Wells Fargo notice of acceleration of debt I took action and contacted them, contrary to FDR's advice and Wells Fargo then proceeded to work with FDR. That way I avoided a second lawsuit. While my credit rating already was bad with the lawsuit it just went down the drain. And that was completely avoidable.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Herrmann,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 30, 2017

    Everyone I've dealt with, from the first phone call, has been helpful, knowledgeable and encouraging. I have settled two debts within the last year for about 40-50% less than the balance I owed. I've got another 2-3 years to finish off my debt, but there is an end in sight! And that's Freedom. ':)

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    Customer ServiceStaffTransparency

    Reviewed June 30, 2017

    I was very happy with Lloyd. I researched this site for a long time... and then made the bold call and I'm very happy now. Lloyd walked me thru everything... explained everything to me. And by the way for several days, I still had questions, and he was there for me. This is not easy to do as I am a proud person. But sometimes when things happen, you need help.

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    Customer ServiceStaff

    Reviewed June 30, 2017

    Getting set up is easy even though I was extremely embarrassed to have to call. Representative provided all the information as to my options. However, after that I was unable to reach representative & calls were never returned. No one returns my calls, questions still unanswered. Honestly, I'm now very worried.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Boley,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed June 30, 2017

    They have been wonderful! It's a very doable program that helps you go get back on track!! I would recommend it to anyone! My representative was very helpful in getting me what I needed and something that was realistic for me to pay back each month. Being divorced and trying to start over is very tough but they took some of the pressures off!

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    Verified purchase
    Process

    Reviewed June 30, 2017

    Freedom Debt program has allowed me to be able to pay off debts much faster than expected. I was very nervous about owing so much money but the advisors were able to negotiate my balances such that I'm almost finish. Whenever a debt was negotiated, I was notified quickly. Very efficient process. Thank you.

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    Customer ServiceStaff

    Reviewed June 30, 2017

    I got a lot of information about the service and the people that I talked by phone gave me a lot of information about how works this system to help to pay my debts. Of course, I will recommend for all the people that need to find a solution for debts problems.

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    Verified purchase
    Staff

    Reviewed June 30, 2017

    Thank you so much for helping me get my life back on track! You guys ROCK! Pretty soon I will be debt free. I would recommend anyone that needs help getting their credit in order to use your company. You have truly helped me see the light.

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    Verified purchase
    Customer Service

    Reviewed June 30, 2017

    The website isn't always user-friendly. Mostly the dedicated bank account. I wish they could negotiate all your account at first so they are settled early so you could avoid the calls and letters. But I understand they have more bargaining power with the funds available to negotiate with.

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    Customer ServiceStaffTransparency

    Reviewed June 30, 2017

    I saw Freedom Debt Relief. Curious, I signed. Shane ** called me and explained clearly, very patient and was honest by his years of experience. So with leap of faith, I went ahead and couldn't believe how much a difference it makes!

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    Customer ServiceProcessTransparency

    Reviewed June 30, 2017

    All communication has been helpful. I feel that the program has helped me recover my daily living without the stress and pressure of finances. It is helpful to have the dashboard at my finger tips to follow my progress. I would certainly recommend this program to others.

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    Verified purchase

    Reviewed June 30, 2017

    So far I have one debt that FDR has already started working with which it only took about three weeks before the program started working for me. I'm pleased with the outcome. Looking forward in getting the other debt started. Thank you so much.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Oliver,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed June 30, 2017

    Found you in the internet looking for some kind of debt relief. Wish you could have helped me more but let's see what you can do with half of my debt. It was a long process to get signed up but I was able to handle it. Just didn't like the double work. I filled out a application online and signed it online and then was required to also do it on paper.

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    Verified purchase

    Reviewed June 30, 2017

    It is nice to be able to know that your debt is being resolved on your behalf. However, you should let people know that the difference between what you are solving and what the actual debt amount was, is considered income and can be charged against you when you do your taxes once your debt is resolved. That is a worry to me.

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    Verified purchase

    Reviewed June 30, 2017

    Working with Freedom Debt Relief to get rid of my outstanding debts has been like taking a great stone from around my neck in a large body of water. I now have a very restful sleep and breathe easy again. It really gives meaning to the name FREEDOM DEBT RELIEF.

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    Verified purchase
    Customer Service

    Reviewed June 30, 2017

    We were in a bad place last year under mountains of debt. Placing that call to Freedom Debt was one of the best decisions we've ever made. The stress, anxiety and worry about the future was immediately lifted off our shoulders. We are well on our way to financial freedom. Thank you.

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    Verified purchase
    Staff

    Reviewed June 30, 2017

    They have been very helpful in recovering my credit. The service they have provided is in my best interest. Honestly I am very satisfied. So far my Credit has improved and I am happy with this most needed service with my credit recovery. According to me I am thankful.

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    StaffProcessTransparency

    Reviewed June 30, 2017

    Just a note to thank Randy for helping me to start my process at FDR. He explained everything very easy, didn't take to much of my time, sent me follow up messages, and made the process seamless. I excited to get on the path to freedom!

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    Verified purchase
    StaffProcess

    Reviewed June 30, 2017

    In the beginning of this journey I was not too happy with the process, but months later when I came in contact with another company within Freedom Debt Relief who would actual do what I needed done I have to say I am very please and look forward to continuing resolving my debt and one day becoming debt FREE with the help of these great people. Thank you.

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    Verified purchase

    Reviewed June 30, 2017

    I started this process with FDR in January of 2017. It was a little slow at first as I had to build up my account so that FDR could negotiate with my creditors. As the account has gotten more money in it I am starting to see some progress and I am confident that FDR is doing a great job and will help me attain financial stability in my life.

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    Customer ServiceStaff

    Reviewed June 30, 2017

    I personally have to call law firm from Wells Fargo to know what's going on with my account because apparently nobody answers the phone and you guys couldn't talk to nobody but lucky me they answer me right away. I did the job that you guys supposed to do it.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 30, 2017

    I received an email from Freedom Debt Relief and I called right away, a representative named Ira ** answered. He was really patient and very professional. He answered all my questions and explained the program to me, right away he started working with my case, I persisted to sign up for the program. Thank you Ira and Freedom Debt Relief for helping. Definitely will recommend.

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    Freedom Debt Relief Company Information

    Social media:
    Company Name:
    Freedom Debt Relief
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    PO Box 2330
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85002-2330
    Country:
    United States
    Website:
    www.freedomdebtrelief.com

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