Freedom Debt Relief Reviews
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About Freedom Debt Relief
Freedom Debt Relief (FDR) earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews. Founded in 2002, Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.
Visit www.freedomdebtrelief.com- No fees until settlement reached
- Highly rated customer service
- Works with high debt amounts
- Can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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Reviewed July 14, 2017
I'm glad I made the call today. I didn't know if I was making the right decision but your representative, Jeremiah ** reassured me that the process will be smooth and that he'll help me get situated to becoming debt free. Jeremiah did exactly that. Now I can look forward to a new beginning. Jeremiah was also kind and patient. Jeremiah made sure I understood the process.
Reviewed July 14, 2017
They have been good in getting my payments down. They are good in negotiations. They keep you up to date on everything they do. I am very happy with their service. I would recommend them to my friends and family.
Reviewed July 14, 2017
We are just starting out on this journey, but so far the experience has been great. Our debt consultant Venetia has been wonderful, friendly, quick to respond and knowledgeable. You can tell that she truly enjoys helping people and without judgment. The program itself seems great as well, love the "dashboard" to be able to keep track of our progress and how they will keep us informed through this whole process... And the savings we should see from this is great. There is no way we would be able to get through our debt in 4 years on our own. Feeling good about our upcoming journey through this process.
Reviewed July 14, 2017
Have had a good experience working with Cristen **. She has been very helpful working with me at this time of hardship. Great service and understanding. So nice to have direct contact with this service. Just starting this process and if the rest of it is as good as the enrollment I will be very grateful.
Reviewed July 14, 2017
When I initially enrolled in the program I asked an associate how is the fee. That associate informed me that it was 7%. Another associate said that it was 24%. And last but not least another associate informed me that it's based on the initial balance. So I was lied to. So I need to know the true cost for each settlement balance.
Hello Mr. Crenshaw,
While it may seem confusing, it sounds like all of the responses you were provided are correct. The settlement fees may be 7% annualized, however 24% of the balances when enrolled into the program. I hope this clarifies but if you would like further explanation, we would be more than happy to reach out to you! Please let us know the best time that we may reach you at!
Reviewed July 14, 2017
Our family had gotten into a pickle and this was my last resort. All of our debt is old debt, so it made it a bit easier and less stressful for us. Chris was there every step of the way. He adapted to my time restraints, addressed my concerns and was never negative towards me at all. So far in this process I love it. They have catered to me and my needs. They have answered all of my questions without beating around the bush. I can't wait to be debt free!
Reviewed July 14, 2017
Tony knew what to do to help me. Explained how it works with words I can understand. Clear steps given at all times as he was signing me into this program. I appreciate his knowledge and feel I can trust him therefore trust your company to help us get Debt Relief.
Reviewed July 14, 2017
Everyone that I have spoken to from the first contact, throughout the whole process treated me with respect and concern. I appreciate their professionalism. It made the difference in getting through each step of the process. Thank you to each member of my assigned team.
Reviewed July 14, 2017
I have been very impressed with the services offered by FDR. They are always on point when I call with concerns or questions. I am looking forward to the day when I am debt free and with this service, I can see that come to reality.
Reviewed July 14, 2017
We were explained everything clearly, answered all our questions & concerns we had. So far it's all going great. The Dash board is good information, we just started this program but we think that is going to be a big help to us with our debt. I am glad that I made the call to find out what this program was all about.
Reviewed July 14, 2017
Both agents I spoke with were very informative and patient. I feel a huge relief after signing up with your program. Will be glad to receive welcome packet to read and learn even more! Can't wait to see how the negotiations go and how long they take.
Reviewed July 14, 2017
Enrolment: Had a wonderful time with Jennifer. Very professional. Answered all question. Assisted me by explaining everything I needed to know. Stayed on phone with me and answered all questions. All information was explained before left off phone. She was very helpful.
Reviewed July 14, 2017
I could not believe that there still exists honest business! Elijah was particularly fantabulous!!! He is more than fabulous and fantastic. Edwin from Welcome team was also amazing and very patient. Thank you to the founders if FDR for keeping true to your promise of helping people get out of debt!
Reviewed July 14, 2017
Finding yourself suddenly unable to pay your bills is a horror that sets off your anxiety levels to the max! You get the rent paid, then the utilities and then you need food... but what about all the credit card bills. It was making me sick, more sick than I already am, and causing my sleep to be even worse than the pathetic state it's already in! But then one day I saw a small ad: FREEDOM DEBT RELIEF~ the word Freedom really caught my eye and I seriously needed that freedom from the mess I'd made of my finances... you never know when illness will strike or when your existing illness will explode and I desperately needed help, so I called. Betsy was the person, a kind of angel, who answered my call and after our conversation, I must say, I felt like the world had been lifted off my shoulders. I told her I felt really bad about my situation, she listened and then explained how their procedure worked and I knew This was the way to go.
Bankruptcy is very expensive these days and if I could work it out that I could come up with some money to pay at least a portion of what I owed, it made me feel a bit more responsible for taking care of the debt I'd accrued. So far FDR has been working wonders on getting my debt balances reduced by half to a third~ these people are very experienced in the area of negotiation! I also was impressed with the additional support of attorneys whose area of expertise fits right in, should I ever be in need. Due to my poor judgement in the past and loaning money to "friends" who never paid me back, I had to go the bankruptcy route, and to be honest, this is a way better choice and I feel much better about the whole situation than I did before. In a couple of years, which will fly by seemingly in an instant, I will be out of debt! Needless to say, I now operate on a cash only basis.
Reviewed July 14, 2017
I've been struggling with financial hardship and I'm so glad I found out about and enrolled in FDR! Thank you Philip ** for thoroughly going over and explaining the program and even stopping to answer my many questions. You were very kind, considerate and patient. Also, the Welcome Agent, Dillon was very efficient and thorough. Great customer service! I would highly recommend this program to those that have more month than money and are ready to get out of debt!
Reviewed July 14, 2017
He was patient, courteous, KNOWLEDGEABLE, kind to an old lady... He made the volumes of "stuff" to fill out go smoother. He is a great employee. I am just overwhelmed with all these forms and Griffin was very helpful. I am hopeful that we get thru this with this old lady. It will certainly help with a difficult and sad family situation, Griffin made I relief take the place of anxiety.
Reviewed July 14, 2017
I have been very pleased so far with the service I have received from FDR. Everyone has been very sympathetic and understanding of our financial situation. I would recommend to a friend. The customer service is awesome and that helps a lot.
Reviewed July 14, 2017
Great customer service and was very informative. My agent talked to me about the process and had a positive attitude that I know he would help me through this process. Would recommend them to friends and family who need help. Thank you for the breath of fresh air!
Reviewed July 14, 2017
Very easy to understand. Robert was friendly and nonjudgmental throughout the process. Very thorough with verbal instruction and email follow up. Fair and generous assistance. Welcome call and email reviewed everything very clearly. They provided direct phone number for customer assistance. It was clear that they are genuinely there to help with debt relief.
Reviewed July 13, 2017
So far I have received good service. Looking forward to paying off all my debt maybe sooner than scheduled! 2019. Waiting for the freedom from all my debt. I have received prompt answers to any questions I may have concerning deposits and payoffs.
Reviewed July 13, 2017
We have been in the debt reduction program a short time but we have seen progress going on our debts. We have received emails alerting us on what is happening as well as the client dashboard. We are very pleased with Freedom Debt and we are sure that it will continue for myself and my wife. I would recommend Freedom Debt to relatives or friends.
Reviewed July 13, 2017
Excellent! I was treated with sincere professionalism, courtesy, and understanding. I appreciated speaking with Bree **. Wonderful human being. I would definitely recommend this service to others. I was very leery at first to place myself in one of these, but I am glad I chose Freedom Financial. Truly made me feel at ease and less like I truly messed up. Thank you!
Reviewed July 13, 2017
I've only been in the program for about a month, but I'm very pleased with it so far. Everyone I've spoken with has been extremely helpful, positive and encouraging. If this level of commitment continues throughout the process, which I expect it will, I will be a very happy camper!
Reviewed July 13, 2017
Being on a fixed income, I did not even think that I could even qualify for this service. Thank goodness I did, and a program exists just for me. In 2 days Cristen had me not only saving hundreds a month, but I will be debt free in 2 years instead of never. Ecstatic!
Reviewed July 13, 2017
I had to have extensive work done on my home and used my credit cards. Before I knew it, I was overwhelmed with bills from the work being done on the house as well as normal monthly expenses. I really CANNOT express the relief I felt when FDR took over my accounts. I thank God for letting me learn of FDR and the mental and emotional relief I received from their help.
Reviewed July 13, 2017
Debt relief application: Frank was very helpful and polite. He made me feel like we are not alone in this situation. Everything was done is a professional manner. He made me feel comfortable and made sure I knew what was happening and what to look forward to.
Reviewed July 13, 2017
Just started with Freedom Debt Relief in June and they have already negotiated 2 of my debts. The customer service is really good and they take the time to listen to any questions or concerns you may have. They want to help you with any concerns or problems you may have. I would most definitely recommend Freedom Debt Relief to anyone looking to get out of their debt problems.
Reviewed July 13, 2017
The peace of mind in knowing Freedom Debt Relief is assisting us with this issue has been monumental. Michael ** is such a great person to have on one's team. Keeps me up to date and informed. Kudos to Michael and Freedom!!!
Reviewed July 13, 2017
I would most definitely recommend to a friend. Angeleah ** absolutely GREAT, very pleasant, very informative, could not have asked for a better agent. She definitely is an asset to the company and you are very lucky to have her as a part of this organization. I look forward to working with her in the near future.
Reviewed July 13, 2017
Have talked to several agencies. This is the only one I feel totally confident with. Already I feel great relief as everything was fully explained to me in a manner that I know I am in control and can meet my payments into the program, then have money to either save or use as I need. Thank you.
Reviewed July 13, 2017
I have felt much relief from the help I have received. Kevin was nice, attentive and made me feel at ease about this tough decision to correct my debt issues. Many others have made me feel like a failure about having out-of-control debt, but not FDR. This help is much appreciated and welcomed by both my husband and myself.
Reviewed July 13, 2017
I cannot be more grateful for this system. Freedom Debt Relief really works with you to resolve debts. I am more than happy with the results so far. I am not yet fully released, but I will be soon. Great experience, great system, great people!!! Thank you very much!
Reviewed July 13, 2017
I am very please with the service I got today, Jennifer was amazing. I'm so happy I can have a better life from this point on. Thank you so much. It will be a great feeling to be sent free, I never imaged that was even possible. A new life, a new me, now my kids and I can live happy and I can help put them through college. Thank you again.
Reviewed July 13, 2017
Bree was absolutely great and knew what she was talking about. Very easy to talk to her and felt very comfortable. Would definitely recommend her to others if they were in need. Can't wait to get started on my road to debt freedom. Great job Bree!
Reviewed July 13, 2017
Fast friendly advice and help with my debt. I can now look to the future with financial freedom from all the credit card debt. I would recommend this company to anyone who is feeling the weight of credit card debt.
Reviewed July 13, 2017
This company follows through with what they say. I was amazed at how fast they began working on my financial situation. Their employees are prompt, understanding, and knowledgeable. I fully expect in the future to give them five stars.
Reviewed July 13, 2017
I couldn't be happier with Freedom Debt Relief. The gentleman that is helping me is very knowledgeable, & very kind working with me. I've been treated kindly & with respect given my debts. I would highly recommend your company to anyone in need of debt relief services.
Reviewed July 13, 2017
I became severely in debt when I had to stop working and become full-time care giver to my husband. We have both had medical issues and I needed help. I called and spoke to Josh, who was very kind and helpful and has given me some hope to get thru the next few months and get back on track. I know it won't be easy, but I again appreciate his kindness and support. I would recommend them highly.
Reviewed July 13, 2017
Great service. The service's supportive is great. Especially, they always communicate with me. I always know where they stand with me because they always keep me post about my account. They always try to empower me when comes to business. I would recommend to my friend about this service.
Reviewed July 13, 2017
Very fast & precised, simplified, & they followed me closely during my application until now. Response promptly & explained in detail. For some request, they are flexible. All calls are answered immediately 24 hrs ESP I'm calling outside US at times.
Reviewed July 13, 2017
I have had no problems with being enrolled and getting feedback from advisor and the NLLG. If I have to change a payment date the advisors are very friendly and accommodating. If I have any questions I can always get a hold of someone.
Reviewed July 13, 2017
I was very scared when I first began this venture. When you made my first settlement I was happy and more relaxed. Keep it going. I will gladly recommend your firm to anyone that has been snarled in the extremely high interest rates of credit cards.
Reviewed July 13, 2017
I am so thankful that this company was able to help me. I have had lots of surgery for breast cancer and back surgery. I needed help with my bills and you have worked hard to help with my debt. I thought that I would have to lose everything but you keep that from happening. Thanks for your help and understanding.
Reviewed July 13, 2017
At first I was very skeptical about this program, but after speaking to the representative(s) and getting a better understanding on how things work, I now know I'm on my way to financial freedom! I'm fairly new to the program but I feel confident about the outcome! Charles was excellent in explaining everything to me. I couldn't have asked for a better person to get me through that initial first phone call! I would definitely recommend this program to anyone who finds themselves in debt where they feel there's no way out!
Reviewed July 13, 2017
I have a great experience with them because they are so professional and accurate with the job. I can recommended to anybody that have debt problem because they accommodate you the best that they can. Affordable to your budget make it more easy for the client.
Reviewed July 13, 2017
Joining FDR was probably the most difficult decision I've ever made. But, Brian, took my call, walked me through the process & made me feel comfortable. His attitude, reassurance, & personal touch made me feel that everything will be fine!
Reviewed July 13, 2017
I have account that the final payment was sent in 10/2014 and it still show pending. It is the only one left open. I have been trying to get this resolved but nobody will answer me why it is still open and you still want me to keep sending you money when everything has been paid off. If somebody was over seeing my account properly it would not have taken 3 years and me calling about to even get somebody to try and look at it.
Dear Mr. Morris,
We apologize for any delay in resolving issues with your account. We would like to reach out to you and review the options we have at this time. Please let us know the best time that we may reach out to you.
Reviewed July 13, 2017
I really wasn't sure about doing this debt relief because I've kept my credit score in good condition, but I wanted to retire in a less than 10 year. So far it has been a good decision that I have made and I've save a lot of money in the short time of doing this.
Reviewed July 13, 2017
I have traveled around from company to company to find the right fit for me. Kim took any concerns and questions of mine, and put them to rest. She even opened my mind to other options available for me, since I have excellent credit. I've never felt so comfortable talking about my finances over the phone and giving my information. Kim is not only professional and informative... but overall nice to talk to! A+ for customer service! Thank you! :)
Reviewed July 13, 2017
I worked with Tim ** and he explained everything in detail and step by step process on how to fill out every form and even email me forms ahead of time instead of waiting on them in the mail. Tim was very professional and knew what he doing without hesitation. He was very professional.
Reviewed July 13, 2017
I've gotten an answer to every question I asked. I get to speak to a real live person every time I call. There were times early in the program when I was in a bind and the associates handled my issues expertly, they were encouraging and concerned and passionate about my well being.
Reviewed July 13, 2017
So far all going good... happy about the service and promising. Reaching them is not difficult. They answer all the questions you ask and help you in all the ways. Keep promises up and running. Information is very clear. Hope things would be better and better in the future. Very good customer service and always responding to customers.
Reviewed July 13, 2017
I do not know what I would have done without the expertise of Freedom Debt Relief. They are professional and always helpful. My life has been turned around for the better. This program saved my financial future. Thank you so much!!
Reviewed July 13, 2017
I was a little nervous and hesitant about this program, but all my questions were answered immediately and Tony was a really big help. I am looking forward to getting ahead on my further! The process was extremely simple to complete and Tony walked me through the process.
Reviewed July 13, 2017
My personal experience with Freedom Debt Relief is absolutely the best. Starting off with the representative that took the time out to understand my situation, was remarkable. I noticed the patience, kindness and most of all trust that was provided to me. I did not have any doubt in the beginning that what they offered to me would fail because it did not and I am more than grateful to them. I have a clear mind now and feel so much better that my stress was taken away by them. I will recommend Freedom Debt Relief to all my family and friends. Trust me. They are the best!
Reviewed July 13, 2017
I had a lot of credit card debt and was only able to make my minimum payments. I contacted Debt Relief and was a little skeptical, however they proved to be true. They got my completely debt free in 4 years. I am truly thankful and so relieved to be out from under all that credit card stress!
Reviewed July 13, 2017
Randy was very helpful and explained everything that would be happening. And got back to me in a timely manner when he had to check on something. When I was filling out the paperwork on the computer he explained everything step by step. And when he transferred me to another person he was polite.
Reviewed July 13, 2017
Lloyd was very thorough explaining the process and what to expect. He showed extreme integrity by calling back when he said he would. It was an overall great experience. I cannot wait to be free of this credit card debt.
Reviewed July 13, 2017
Extremely happy and satisfied with Freedom Debt Relief. Highly recommend to anyone who needs help to get out of debt quicker and hassle free. It is truly easy and painless. I highly recommend to my family and friends. I will be debt free very soon and it is quite a relief.
Reviewed July 13, 2017
It has been a pleasure to work with the people at Debt Relief. They have been helpful, courteous, friendly and very nice. I am a person that pays their bills on time even though it was taking all of my money. And the hardest thing was to stop paying my bills but I had Kenneth to talk to about it and managed to do it so that they could all be paid off. Thank you Debt Relief.
Reviewed July 13, 2017
I'm still in the early stages of the program but FDR has been very helpful, and taken a lot of weight off my shoulders. The program and website are very easy to use. FDR gave me a peace of mind and comfort knowing that my debts are being handled.
Reviewed July 13, 2017
I filled out an online form regarding information on Freedom Debt Relief that I found on Pinterest. I was looking for ways to pay off my credit cards. They called me almost immediately and answered all of my questions. They walked me through the whole process and when they said they would call back they did in a very timely manner. I was very impressed with the care I was given.
Reviewed July 13, 2017
He was so much help to me. I felt like a weight was lifted after speaking to him and he continues to help. I cannot thank him enough. I would recommend him to anyone in need and I would recommend your company. Everyone I have had contact with has been very professional and courteous.
Reviewed July 13, 2017
I wanted my password to check our progress and never received it. I was told I would receive paperwork to finish never received it. Otherwise I am happy with what has been done so far. We will be out of town. My husband has a 1 month job.
Reviewed July 12, 2017
Tierrell ** has been consulting me in the past few days and talking to him has been really comforting. The man knows his job and has all the answers. Every time I called he picks up and is always willing to help with my questions. He's very professional and patient. He work with me around my schedule and always called back on the time he said he was going to. I'm glad he's my debt consultant.
Reviewed July 12, 2017
I am happy to get my debt behind me. I had no idea how to get off from under the large load I was under. I was able to get debt free in a little over 3 years. I have told other people how I found Freedom Debt Relief and the great program that they have and how fast it worked.
Reviewed July 12, 2017
I was sent an offer for a fifty thousand dollar personal loan, so I called about it. I gave the interviewer some info and he said that the underwriters would not approve the loan but he would put me in a program to settle my debt. I was not sure this was what I wanted to do, he said if we didn't do it now he could not get me the same offer. I felt very rushed and was still not sure I wanted to do this. He told me I could get out any time I wanted! Well I did as he suggested.
After thinking about it, I decided I wanted out and called him to let him know. He was very pushy about me staying in the program, but I insisted and he said he would do everything needed to get me out of the program and avoid having money drafted from my bank account, but they still drafted my account 10 days later. I am still trying to get my money back! Also I was able to borrow the money to pay off my credit cards with a low interest loan. I was very uneasy about this whole deal, now I know why!!!
Reviewed July 12, 2017
I've called several times to add accounts. I have faxed over the account info as requested. It has been a month or more and no one has called or email me back. I've called to check on this and y'all tell me someone will be in touch but no one emails.
Dear Ms. Andersen,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 12, 2017
All persons involved were great and very nice. Information and items describing whats to be done was great. My contact Jon, was very understanding. The recommended payments and numbers were good. Others I talked with were just as good and understanding.
Reviewed July 12, 2017
So far my experience with Freedom Financial has been positive. They have been helpful and supportive throughout the whole process. I would recommend them to help solve money problems to everyone. The website is easy to navigate and they have always gotten answers back to me when I misunderstood any issue.
Reviewed July 12, 2017
Freedom Debt Relief has been wonderful to work with thus far. I look forward to the day, in 4 Years, when I can be relieved of debt. Thank you Freedom Debt for being so helpful. I can sleep better at night knowing I am working towards a better financial future.
Reviewed July 12, 2017
Since I've been with Freedom Debt Relief they are great to work with and answer questions. They have already paid off one of my debts. If you're a client you can review everything that they are doing to with the money that is put in every month to build up so they can again negotiate with the credit card people that you're in debt with. I would highly recommend them.
Reviewed July 12, 2017
Everyone I came in contact with was friendly and knowledgeable about the business. Setup was easy to follow on the dashboard. I had to call about my draft date and the representative took care of it right away. We set up a draft for three days out.
Reviewed July 12, 2017
Client specialist Johnathan directly called me to check up on my progress, also he walked me through everything about the program, the in's and the outs. He is a true gem. He told me that he would have to wait for underwriting, but called me back within a 30-minute time frame.The next Day I was on board. I am a little concerned right now with my payment. I may have to get a lowered payment.
Reviewed July 12, 2017
Very informative and very helpful service. Ignat is a great agent that follows up and follows thru. I was in dire need of a program like this, thank you. I am hoping all will be taken care of so I will have a peace of mind. Thank you to all the representatives who represent your company.
Reviewed July 12, 2017
I could depend on FDR for my creditors and leaving me worry free. They kept me up to date with the creditors that we paid off and any agreements made. I depend on them for peace of mind. I am very happy with Freedom Debt Relief. I am glad I joined. My husband is too.
Reviewed July 12, 2017
Ira was very good at what he does, I give him a 5 Star for service. From the very beginning to the finish of my program set-up Ira was very professional and considerate. He presented all the information very plainly and was very easy to understand.
Reviewed July 12, 2017
Debt Resolution - Today was my first experience with this company but Linda made it painless. The overwhelming feelings of all we've been through in the last couple of years finally feel like they are coming to a close. I am hopeful all will work as planned.
Reviewed July 12, 2017
I have only been involved in this program for a short time, but have already had two accounts settled. I have been very happy with the service and the people have been very nice and helpful. I am so looking forward to getting the rest of my accounts settled and be on my way to financial freedom. Thank you and God Bless.
Reviewed July 12, 2017
Mr. Angel ** was very professional and helpful with me and my wife. We will refer him to our friends if they need to consolidate. Our son and wife recommended him to us, so we followed-up with Angel. Thank you!!
Reviewed July 12, 2017
If I know someone I absolutely would recommend but don't at this time! As for me, I am amazed at how quickly and professionally everything was handled! I feel like a ton of bricks were just lifted off my shoulders. Oh such great relief knowing how much Freedom gas helped me! 5 stars all the way! Thank you!
Reviewed July 12, 2017
I am very happy to find FDR group of people that are willing to help me. I am grateful to them. I want to give Thank You to Mr. Quentin **. He was the first person I have the pleasure in talking to about the program. He guided me and got me started on the program.
Reviewed July 12, 2017
I called Hannah ** with some questions regarding the accounts that we have in the program. Still waiting for reply back. Although the process for Debt Consolidation started, I need to know why these accounts in the program are still taking money out of my Bank account even after I've switched OFF the Automatic payment. The payment for the Debt Consolidation has been taken out from our account and yet some of these accounts are still getting payments from me. It's Double Paying! Please advise. I need Hannah to call or email me back as she said she would at the time when we signed up.
Hello Ms. Manalang,
We are sorry to hear about the creditors continuing to debit your bank account. While Freedom Debt Relief is unable to stop these debits, we can always provide you with advice and options for reaching out to your bank to stop the debits. Please let us know the best time that we may reach out to you so that we can further discuss your concerns.
Reviewed July 12, 2017
Resolving debt was made easy, people are happy to help us out of financial debt. Feeling like there is a light at the end of the tunnel. Lawyers were easy to work with, when one bank sued us and harasses us.
Reviewed July 12, 2017
Every time I've called in for a I've got a very good representative except the last time. He was little rushy. Maybe he didn't understand what I was trying to do. My husband's out of work. He can substitute teacher. He teaches 9 months out the year and in the summer he doesn't give any money and I was just looking for a little bit nice, but I don't think he really understood what I was talking about. Kind of understand maybe what I was trying to tell him. It was just for a couple of months coz I don't think he understood.
Reviewed July 12, 2017
Freedom Debt Relief has been a very good partner in gaining financial freedom and I would recommend them to anyone seeking relief from their debts and that want to control that freedom. Thank you for all of your assistance and I look forward to continue solving my debt problems.
Reviewed July 12, 2017
Had a very good experience with Rayn ** and am happy to be in the program. A+ for Ryan as he is very good rep and company is very lucky to have him on staff. We are pleased with the company policy and would recommend this program to anybody that is in need of debt relief.
Reviewed July 12, 2017
Miss Linda ** assisted me a lot and explained the process and details. Goal is to handle all written and verbal communications to my creditors and to ensure the best result. They provided me all details and phone numbers to financial consultant contact numbers. Contract and agreements are been explained to me and I understand very good and very well. Thank you.
Reviewed July 12, 2017
Freedom Debt Relief has been really great with helping us to start resolving our problems with our debt. They are there for you all the way thru the entire process. That eased our minds a great deal, just by being informative and on the ball about getting things taken care of quickly. We can always call them if we have any question or concerns. We would gladly recommend them to any of our friends or family.
Reviewed July 12, 2017
Joshua was great at explaining your program and answering all my questions. Great follow-up and responsiveness to any concerns. Felt very comfortable in dealing with Freedom Debt Relief. Process was quick and trouble free with total explanation of all aspects of the process.
Reviewed July 12, 2017
I am very pleased, everything was so easy. When I recommended you to my daughter she was and is very pleased. And I have told some my friends too. I would also like to tell you I have considered other companies but you were the one I chose.
Reviewed July 12, 2017
I joined Freedom Debt Relief as I hit financial hardship becoming a single parent. The hardest in this is the beginning and the calls you get from the creditors and when I reached out to Freedom Debt Relief I got virtual no help. I was told to call. My phone company have the calls blocked as well as referred to an app for my phone which to use said app cost money. That didn't make sense. I had a big size of money in my account and had a few accounts that could have been settled, in my option, and they were not.
I am still on the fence on if this will help me out or not as the payments they require are very high. Even broken out into two payments a month it still a big chunk of money. I understand completely it is MY debt and they here to help. Just wish helping cost me a little less a month and maybe then being quicker on settling my accounts. One account was only $500 and I had well over that in my reserve account. Just maybe attempt to settle your accounts on your own, stop paying your accounts. Save up money and then settle up on your own. That's basically what this company is doing. At least for me they are. I completely appreciate their help and just wish it cost me a little less.
Dear Ms. Hoffman,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 12, 2017
I'm glad that I found this company to represent me, although I regret putting myself in this position. I've only been in the program approximately 8 mos and have already settled on one of my larger accounts. I'm extremely thankful. I now look forward to the future as I learn to manage my credit better. Thank you Freedom Debt Relief.
Reviewed July 12, 2017
Even though I've only been FDR a few months they've already negotiate a settlement with one of my biggest creditors. With their help in setting a payment plan, I now have money left over after paying bills. I would recommend you guys to anyone wanting a fresh start.
Reviewed July 12, 2017
I was becoming stressed out from the overwhelming debts my wife and I incurred over the last 7 or so years from health issues and expenses to poor decisions. The best decision we have made recently was accepting Freedom Debt Relief's offer to help us get relief from our debtors by letting them negotiate reducing our debts and paying off our debts in a time frame that as senior citizens we will be able to enjoy the latter part of our lives debt free other than everyday expenses to live.
Reviewed July 12, 2017
I am satisfied with their service. They were always polite and kept me very informed on every step. The only thing that surprised me is my payment went up. After talking to them asking a lot of questions I understood it. Nothing was hidden at all. If you are not willing to go all the way through the program you shouldn't start. It is working for me.
Reviewed July 12, 2017
When I was in serious money problems, I went to Freedom Debit Relief. Did not know if I could trust them, know no one who ever used them. But I was put at ease and they have gotten me on the right money track in a matter of a couple years. They are the BEST!
Reviewed July 12, 2017
Things moved slowly at first to build equity in my account. Many of my creditors said that they do not negotiate with Freedom Debt Relief. I wished there was a way that FDR would forward power of attorney and talked with creditors to minimize phone calls to me. Then I was contacted by a loan company associated with FDR and turned down for a loan because of debt to income (this is why I am with FDR). My payments to FDR have been consistent and automatic... Why no loan?
Hello Ms. Harper,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 12, 2017
They are doing well. I am happy with progress. Hopefully I can get out of debt a lot sooner than the 3 years. And hopefully I can put in more than what they are taking out right now in another couple of weeks or by the end of August.
Reviewed July 12, 2017
Very satisfied that I reached a representative that was articulate, thorough, friendly, genuine, concise, respectful, patient and left me with only a few questions about the program which were quickly addressed. Entered the program with doubts as to the value of any such program but for my situation it is a fit.
Reviewed July 12, 2017
Jacob ** was very helpful in leading us through the process. He was knowledge in what he was doing and patient with me as I was trying to understand the process. He made me feel comfortable and at ease. He was respectful and sensitive in our particular situation and wanted to help.
Reviewed July 12, 2017
I was satisfied but, I was not happy that I was not informed on a few things. I did not save any money but hurt my credit. I had to do the C+ loan to get things settled and with the interest rate I am being charged I would have been better off not doing it. I had a 6% interest rate on my line of credit at the bank. Now I will be paying 25%. I might have saved 10,000.00 but then add back in the 4,000.00 fee and interest rate I am no better ahead. I would make sure it's only on credit cards and not on any high bank ones.
Dear Ms. Schoenenberger,
We apologize for any frustrations you are experiencing with the program and the loan you have received from Consolidation Plus. We would like to speak with you regarding your account and resolve any concerns you are experiencing. Please let us know the best time that we may reach out to you!
Thank you for choosing Freedom Debt Relief!
Reviewed July 12, 2017
Very friendly cooperation and informative on the project are process and what to expect. All questions answered timely and when they called very helpful. Would highly recommend this company. They have taken a lot of pressure off me since my husband passing and the nightmare that was as left.
Reviewed July 12, 2017
Fast friendly service, will always answer any questions I have. I am very satisfied with them so far. The phone calls have nearly stopped since I started and my family is much better Financial since the consideration. I would most definitely recommend to a Friend.
Reviewed July 12, 2017
When I visited your offices, I was not sure if I could resolve my current debt situation. Your staff had all the answers though and a plan evolved that very day. It isn't easy, but it is worth every penny and all the effort. Thanks to you all at FDR.
Reviewed July 12, 2017
Every person I have had interaction with has been so helpful & polite. Jim is just beyond helpful, informative and just awesome to work with. They answered all my questions and eased my mind. They have explained everything so clearly and exactly how it is going to work.
Reviewed July 12, 2017
I am very satisfied and impressed of how Freedom Relief handled my debts. At first I was nervous since I've never gone through this type of program, but Lori and Tara and Brent and everyone who I spoke with were very helpful and understanding.
Reviewed July 12, 2017
I am very pleased with all the information I received and with all the answers I received with the amount of questions I asked, I feel your company did a outstanding job. I am looking forward to working close with your staff in paying off my bills.
Reviewed July 12, 2017
The start up process was very quick and easy. Staff was very helpful and answered all my questions. I have one card being paid off already. It is very comforting knowing I will be out of debt in a couple years.
Reviewed July 12, 2017
I am very pleased with the debt relief time of action. The action was very much more than I expected. It has been less than a year and already there has four accounts processed. When I had a question about my account, all I had to do was call on the telephone. The representative was very courteous and calmed my worries.
Reviewed July 12, 2017
I was looking for some help with my credit card debt. I contacted Freedom Debt Relief. I was contacted in a very timely fashion by Kriz. He was able to look up my debts and their balances. After explaining my situation, he explained what FDR could do for me. He went into detail as to what would happen not only immediately, but in the long run as well. I'm very happy I contacted them. I'm able to sleep again. Many thanks.
Reviewed July 12, 2017
Not too much conversation. Need to know what is going to happen with First National's lawsuit soon. And need to know what is going on with the other accounts. I really getting worried. The former company moved real slow.
Hello Mr. Meynardie,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 12, 2017
We are very pleased so far in our process with your company. Everyone we've talked to has been very friendly, knowledgeable and kind. We have had 1 of our debts settled and the other 7 are in progress. It has been a great experience!!!
Reviewed July 12, 2017
So far everything is great. It is a slow process but it is being done. I appreciate how it is being handled. Everyone is friendly and helpful. If I have a problem I can call and get help. I would recommend them to my friends.
Reviewed July 12, 2017
They are very easy to work with and have - already knocked 2 of my debts down to half. It's nice to watch my total debt shrink. Becoming a single mother I was stuck and just couldn't afford the monthly payments. I would've been I debt for 20 years with the minimum payments. Now I'll be out of debt within 4 years.
Reviewed July 12, 2017
My credit has always been very important to me, & these last couple of years have been extremely difficult. Going backwards financially was never something I had planned. I truly appreciate the guidance & support that has been provided to help me get back on track financially.
Reviewed July 12, 2017
Updated on 07/09/2020: Most of my experience was great. The one thing that was not good was a time when I was having financial difficulty some months after I had raised my monthly payment they were not able to go back to the set payment given to me by FDR.
Original Review: I was feeling like I couldn't breathe from the few credit cards and the medical bills I had tried to consolidate in the past. It is overwhelming. So I called Freedom Debt Relief. They are easy to work with and help give you peace of mind and they offer attorney help if collectors are persistent. Mark ** was a gem to work with. Friendly and encouraging help. Looking forward to the journey to be debt free.
Reviewed July 12, 2017
I came across FDR through advertisements and the reviews I read gave me "relief" that I finally found another option besides bankruptcy. I would recommend FDR to anyone seriously in debt. I started the process in January 2017, and by June 1, I already had 3 accounts being resolved. Already $8643 of debt reduced. I am so thankful for FDR, I can finally see through the dark clouds.
Reviewed July 12, 2017
It is taking way too long to negotiate on my behalf. Other companies I know are faster in reaching an agreement. Meanwhile, my credit score is going down the hill as never before in my entire life. I'd like to be confident but so far I cannot. People in the company are very nice when I talk to them but that doesn't resolve my problem. I hope I am mistaken and in my next review, I can say something completely the opposite.
Hello Alex,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 12, 2017
I have just joined, and beginning the process. As of now, I have been satisfied with the timely service. I have received the package and forms, and I have contacted my accounts. I look forward to reducing my debt, and improving my credit.
Dear Ms. Haire,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 12, 2017
Freedom very understanding and helpful for getting my life back on track. Giving me a peace of mind! Thank you. Truly recommend Freedom Debt to anyone who needs help to get their life back on track also help to be financially secured and money smart!
Reviewed July 12, 2017
It is very easy to get enrolled and the individuals I spoke with were very helpful and understanding. To know that my debt is going to be paid off in 4 years is such a relief. Now we can spend our time worry free from trying to figure out how to stretch our paychecks out every month.
Reviewed July 12, 2017
I thought the service was nice and definitely would recommend this to a friend. The website is easy to figure out and filling out the forms was easy! When you have questions they are also quick to respond. Their charge for the service is also affordable.
Reviewed July 12, 2017
Very pleased with your service and care. Everyone that I have worked with has been very professional and always asks if there is anything else they could help me with. They worked with me by dividing my payment into two payments which helped me very much. You can see how pleased I am with Freedom Debt Relief. Thank you for your help.
Reviewed July 12, 2017
I've had a very good experience with the program. Customer service is extremely helpful and always polite. FDR is quick with sending emails/texts when a settlement has been negotiated. I feel much better that they are working for us. I can always call with any questions and always get an answer.
Reviewed July 12, 2017
While just beginning the process, I look forward to working with Freedom Debt Relief in resolving our financial issues. To date the entire process has been very streamlined and easily understood. I look forward to the day when we will have financial freedom.
Reviewed July 12, 2017
Great customer service, for every step of the way!! Can't wait til this heavy burden is lifted off my back. From the very beginning, specialist are there to answer any questions and urge to help with any issues. At first I was worry but as soon I started getting settlement notices it felt a lot better.
Reviewed July 12, 2017
The service from each individual is always patient and informative. I have yet to get someone who was rude. This service is a must for anyone facing credit debt. I would recommend Freedom Debt Relief to my family and friends for sure.
Reviewed July 12, 2017
I would appreciate if Freedom get in touch with my creditors closer. Some claim that Freedom has not contacted them. This leaves me to explain often my position of non-payments. Some claim they do not work with third parties. If so Freedom should let me know.
Dear Ms. Chaney,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 12, 2017
Would recommend their service to anyone! They understand your financial situation and are always willing to help in any way they can. They have a great support team and are willing to answer any questions you may have or come across of.
Reviewed July 12, 2017
Freedom Debt Relief has been and still is a blessing for me!!! I would recommend this company if you need to get help with your debt. They will walk you through the process to make sure you understand what is going and time to time will check on you to see how you are doing even on your Birthday. Again Thanks Freedom Debt Relief!!!
Reviewed July 12, 2017
Negotiations were great. Savings even better. I just think that program could have been resolved earlier. In my experience I was never advised by anyone that an account number was incomplete. Communication with the client is minimal and the account could have been resolved sooner if better communication had existed.
Reviewed July 12, 2017
I have had the best experience so far with Freedom Debt Relief. They have worked hard to resolve my circumstances and continue to do so. They have already worked towards resolving three accounts for me. I would recommend them to anyone seeking help with their debt!
Reviewed July 12, 2017
I am happy with the way everything is progressing at this point and looking forward to the goal of completing this experience. Response to my questions are always answered with great understanding and I am treated like someone that you care about. I am very pleased to this point with the service provided.
Reviewed July 12, 2017
4-6 months before the first settlement seems a little long on some of the lower amounts owed. Example a debt of 900.00 to a creditor with my account funds holding 500.00. I guess my understanding was to settle each debt ASAP. I am new to this process so it may just be me.
Hello Mr. Roe,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 12, 2017
I am so happy. I feel so relieved. Looking forward to the weeks and months ahead. I am already telling others about Freedom. Can't believe this is really happening... Feeling confident they will be able to include all of these debts. Thank you!
Reviewed July 12, 2017
Everyone from Freedom Debt Relief was very efficient and prompt with their help and explanations to any and all questions I had. Thank you so much for your assistance... Looking forward to clearing my situation. When I get adjusted to the change I'll be sure to put some extra funds in to resolve as early as possible.
Reviewed July 12, 2017
The rep explained to me clearly on how the program works, and all the details that involved in it. I didn't have to be placed on hold when calling, and rep called me back right away when there was follow up that needs to be done.
Reviewed July 12, 2017
I was so worried about doing everything that had to be done. But everyone was so nice. I was helped through the whole process. Trevor was so kind and helpful. He made me feel better about the whole situation. Thank you, for everything!
Reviewed July 12, 2017
The Freedom Debt Relief was recommended by a co-worker. It has been 3 months. I have 12 credits that the Freedom Debt Relief is handling. It has already made deals that 4 of my accounts were paid off. I recommended this program to everyone who need help. The personnel helping are answering all my questions and I thank you all for your service.
Reviewed July 12, 2017
My husband and I have enlisted the help of Freedom Financial to assist with debt reduction. We are senior citizens with some unexpected debt that has taken a toll on our monthly fixed income. We can now breath a sigh of relief knowing they will talk to our creditors. They are always there for us.
Reviewed July 12, 2017
I have only positive things to say. I'm glad I contacted you all. Everyone is very positive and willing to help. I love my birthday card from everyone. The environment is so friendly. Thanks Freedom Debt Relief. :) I am glad there is a service as such who help people get on track.
Reviewed July 12, 2017
I had the pleasure of working with Sherry **. She was very friendly and personable. She made a stressful decision very easy. Was awesome to work with! The other customer service person I spoke to after my welcome call was also very nice. However Sherry really helped in my decision to use Freedom Debt Relief.
Reviewed July 12, 2017
Everyone has been very nice, professional and very specific on what to expect. I appreciate the caring and respect given to me. I'm glad that I made the decision to get help and reduce my stress level I have been experiencing.
Reviewed July 12, 2017
Since Feb, I have been using Freedom Debt Relief and I couldn't be happier! Everyone has been helpful and the peace of mind I now have is great! Customer service is great and I am seeing results as we speak. Thanks for being so wonderful and helping me take care of my debt!
Reviewed July 12, 2017
They helped me out to explain my situation and to understand it better to help me out with my situation. Everyone was helpful in answering all my questions. The phone was the only thing getting transferred that I had problems. Everything else was great.
Reviewed July 12, 2017
I have 4 credit cards I'm using this service for. I've been at this for 6-1/2 months, and one credit card will be completely discharged after 1 more payment. It's a freeing feeling, and while yes it has been hard, it's been worth it. I've gotten better at saving my cash, too, since now I don't have the CCs to fall back on.
Reviewed July 12, 2017
Have had great service and help through the process of coming debt free. Representatives are courteous and very helpful on making you understand the process. They try and help you graduate before time. They are a non profit organization and not government agency.
Reviewed July 12, 2017
Thank you for all your help. This was difficult for me and my anxiety but Mike helped me ease my mind. I can't thank you enough for making this easy and painless. Also for calling when you said you would call and sending stuff when you said you would. Honestly thank you.
Reviewed July 12, 2017
I highly recommend Freedom Debt Relief. The timely manner in which they handle all of my debt has been very gratifying. They keep you informed and up to date on where they are with your plan. I am very pleased with every aspect of the program thus far.
Reviewed July 12, 2017
When I text them, I get a really back fast, watching my cards go away is a great help to get back on track from the hardship. Love this company. Sending friends and family to the company now. Freedom Debt Relief is a great company. The people are very helpful, on point with all your needs.
Reviewed July 12, 2017
You have really helped me in resolving my debt. I can't you enough. Your service has been very effective. All of my accounts are starting to get paid off, so thank you once again. I also think that having your lawyer group is a great way to help your customers in their legal issues.
Reviewed July 12, 2017
Very satisfied with the results. Upfront and what to expect once the program began (my family was settable at first)... It has been a big relief to work out our problems... Thanks and looking forward to reduce the entire debt. The original people we were involved with were caring and straightforward in explaining all the details and what the time table would be to clean up the debt. Thanks again for your excellent service.
Reviewed July 12, 2017
I am just new but everything is working good for me. I feel good having my bills being handled and I can't wait until I am debt free. Thank you for your help this far. I think in the long run this is the best solution for me right now and everyone has been so helpful and nice.
Reviewed July 12, 2017
We have recently begun working with FDR and they have been amazing. Several accounts have been resolved already and they continue working hard to complete everything. They are very good at keeping you aware of what is going on with your account. Great job so far!
Reviewed July 12, 2017
I am writing this review to tell you that so far I have been pleased with the help from your company. Although I am just starting out the people I have talked with have been friendly and helpful. So far the credit card companies have left me alone except for the one company. They call me every Saturday morning asking for my payments. I had given them your contact information to call with any questions. I am pleased with the decision of going with your company and I hope things will progress just as smoothly as time goes on. Thank-you!
Reviewed July 12, 2017
I made my first payment on June 28th 2017 as advised. Joined the program like on Monday June 26th and today is July 11th and I still haven't received my welcome package with paper work to close my credit cards. It's taking a very long time. I don't have a printer so I called customer service to have them resend it and they said no and told me to wait till next Monday. Then it will almost be 3 weeks. That's crazy!!!
Reviewed July 12, 2017
We had such an amazing experience with Jon! I will definitely recommend him and FDR to anyone in need of. He was very friendly and cared about all of my other household bills. He worked extra to try to get things approved and kept me informed throughout the entire process. WONDERFUL customer service. Thank you so much!
Reviewed July 12, 2017
I found Freedom Debt Relief to be very thorough in explaining the relief process. They told me things other companies did not. At the end I felt very comfortable doing business with Freedom Debt Relief and would recommend them to any person who is in need of financial relief or advice.
Reviewed July 12, 2017
Freedom Credit was very good in the beginning about getting the debt paid off. But now it seems to be taking extra long time even though there is enough money to pay off the rest of the debts. We hear one more month and it will be paid off every time we call. But next month keeps on going into several months.
Reviewed July 12, 2017
Enrolled in the debt relief program today. So glad to be on the way to being debt free in a reasonable amount of time. Antonio, Eddie, and Neil were all very helpful and friendly walking me through everything. Thanks again!
Reviewed July 12, 2017
What a great company. Tony ** is such a respectful individual and very knowledgeable. He was very patient and willing to answer any questions I had. I would definitely recommend Freedom Debt Relief to anyone who needs help with out of control debt.
Reviewed July 11, 2017
Very professional, knowledgeable, and forthcoming. I'm nervous about this but, I know I need to look at the bigger picture rather than the monthly mayhem. So far, these folks are holding my hand and helping. Worth through the initial nerves.
Reviewed July 11, 2017
I went into the process with a lot of doubts but now I'm a believer in the program. I'm so happy that I did move forward with Freedom Debt because they have resolved more debt than I expected at this point. They handle everything with the creditors and that alleviates so much stress. Thanks so much.
Reviewed July 11, 2017
It was easy to understand the program. The way it was explained. I had some questions and they were answered and made me feel better. I feel a relief and a burden has been lifted off of my shoulders. I have been paying on this debt for years trying different ways to reduce the debt. Now I have found the solution.
Reviewed July 11, 2017
I've had a great experience so far with this company. Nick has been a huge help! He's incredibly informative as far as what to expect, and how this program works. I've had lots of questions, and none have gone unanswered. We spent an hour on the phone going over important details, and he made me feel very comfortable with my decision to join this program. I would definitely recommend him to others out there seeking debt relief.
Reviewed July 11, 2017
When I first contact Freedom Debt Relief, I was so skeptical and fearful and they have greatly relieved my anxiety. I no longer receive threatening phone calls and have been able to send threatening letters on the FDR for handling. It has been such a tremendous relief to be slowly getting out of this mountain of debt I created and am very grateful to FDR for their help and guidance in solving my debt problems.
Reviewed July 11, 2017
I am happy that I contacted your program and that I spoke with Jon ** who made everything clear for me. I have been under so much stress trying to pay my bills and having nothing left to doing anything else. Now I will able to pay my debt and save.
Reviewed July 11, 2017
Thank You for always being there to help when I need anything from answers to support... At first I was very upset about feeling like I was doing something wrong not paying my creditors or even answering their calls. Although with the help of Your staff I have received the support I needed and continue to need. I really do feel more at ease. Thank You all so much. I am looking forward to working with you as we on.
Reviewed July 11, 2017
Doing business with Freedom Debt Relief was easy. I was treated with kindness and respect. All contacts were very professional. One glitch: I received an email stating that the contract was voided because I was not enrolled. This was later corrected.
Reviewed July 11, 2017
Very friendly. Good customer service. Great knowledge of your program, thank you again Tyler, you made this transition very simple. I will tell people I know about how amazing you guys are. I feel like this huge weight just lifted off my back. I'm looking forward to a debt free future.
Reviewed July 11, 2017
John ** was very helpful. He answered my questions honestly. He was very thorough and patient in explaining and answering my questions. His explanation was clear and easy for me to understand. I really appreciate the help. He is awesome! Excellent customer service!
Reviewed July 11, 2017
FDR can be your answer to debt relief! I started with FDR debt relief a year ago with credit card debts that I unfortunately built up and was getting to the point where I was making monthly payments with no end in sight! I am very skeptical about dealing with anyone when it comes to my information but when you have no choice you try and see a positive outcome which FDR came through in less than a year's time! Two of my credit card balances were paid and settled in about 3-6 months into the program! FDR is a reputable company and is worthy looking into!
Reviewed July 11, 2017
We were looking for some way to get our debts paid off quicker. All of the interest was eating us alive. They were very courteous and we felt they were the ones to go with. They seemed to understand our circumstances and were really helpful. We are looking forward to getting our debts paid off earlier with less interest.
Reviewed July 11, 2017
I had found myself in a financially drowning position. Helping my daughter and 2 granddaughters with financial woes and projects by using my cash and credit cards put me in a high interest downward spiral. No matter how I tried I could not stay above water. I called and spoke with Karen, and signed with Freedom Debt Relief. After thinking and second guessing, I got nervous. I called Karen the next day and she made me feel comfortable and eased my anxiety. A wonderful person to have on my side. Thank you Karen and Freedom Debt Relief for giving me a chance at a normal life.
Reviewed July 11, 2017
This company is fantastic. I DON'T know what I would of done without you. The people who work there and talk to me on the phone couldn't be more nice and respectful to me. I want to thank all of them for their help. May God Bless them all. You are special people.
Reviewed July 11, 2017
John ** was the representative that handled my application. He was so kind and patient while working with me. He answered every question I had and made sure I understood the whole process beginning to end. I will definitely recommend this company to anyone who needs it and will be giving them John's direct number. Thank you so very much.
Reviewed July 11, 2017
Takes way too long to settle. Card companies want their money and are willing to settle. You sit on people's money to turn a greater profit for yourself. Settle quicker and actually be a help to your customers. More personal contact with the customer.
Hello Mr. Shannon,
We understand your frustrations with the time it may take to settle an account. Unfortunately there are many variables, other than the creditors willingness to settle, that can impact how quickly an account may be negotiated. We would be happy to review your account with you. Please let us know the best time that we may reach out to you!
Reviewed July 11, 2017
At first, I was a little nervous to commit to a nearly 4-year payment plan, but now I know it was the right move. I am less than 18 months away from settling this debt and I feel so relieved that I finally realized that I was never going to pay off my debt without professional help. Freedom Debt Relief has been a terrific partner in settling this burden of debt.
Reviewed July 11, 2017
UPDATED 03/03/2022: It was a long haul ,4 1/2 years. But it was worth it. Using FDR was a wise choice. I will be able to save money and be more responsible in using credit. I would definitely recommend FDR to friends and family. Thank you FDR.
ORIGINAL REVIEW: I am so happy I reached the decision to do this. The people at Freedom were so understanding and helpful. They explained everything and I do mean everything. I would recommend them to anyone who finds themselves in a financial dilemma. I am so grateful for their help.
Reviewed July 11, 2017
At first I was pretty unsure about this process but this consultant, Oronde, was very helpful. He was taking the time to explain everything to me including the plans and options I have to succeed my goal of getting rid of debt. It made me feel that I can have hope to be debt-free again. It's a very good experience for me.
Reviewed July 11, 2017
Great experience, these people really care and they made you feel so good by what they said. When I got transferred the wait was very short. I hope this experience continues to be a great time. I would tell my friends about this great service. They made me feel good.
Reviewed July 11, 2017
The phone contact was with Michael **. He spoke clearly and explained everything very nicely so it was understood what was going to be the process. Thanks for your help. I will be looking forward to solving these issues with the help of Freedom. I know that I will gain a better credit score and no longer will owe these creditors so much money.
Reviewed July 11, 2017
Updated on 04/25/2022: You are a great service! I have been feeling relieved since you started assisting me. The phone calls from debtors used to stress me. I commend you on reducing my debt and helping me settle them within a reasonable period. Thank you!
Original Review: Excellent customer service. Patient. Answers questions. Respectful. Taqiy is knowledgeable and answers my questions directly. I had to go back to areas that I wanted to question, he patiently allowed me. This is my first debt settlement and I was suspicious, but he presented upfront and I began to trust the company I am dealing with.
Reviewed July 10, 2017
I was very skeptical going into this program, but had no other choice but bankruptcy. They promised to have at least 1 debt settled in the first 6 months and I have 3 now settled in only the first 4 months of being a member. Very responsive. Have recommended this program to several others in the same situation as I am in. It feels great to finally be making headway to becoming debt free.
Reviewed July 10, 2017
Shane was beyond helpful, very professional, and made this process easy and carefree. He also walked through everything with me step by step and made sure I understood what was going to happen and how the process is going to work. I would most definitely suggest Freedom and Shane ** to my friends who are looking for help with their debt relief. Thanks again Shane!
Reviewed July 10, 2017
Everything was great and was a very quick response. The person who helped me was very helpful and got me a quick response. I appreciate this moving so quickly and to help me with my future debt. Thank you very much.
Reviewed July 10, 2017
This is easily the easiest and best customer experience I have ever had. My representative Jason was extremely nice, understanding, and made the process seamless. I highly recommend this to anyone who is struggling with debt. My mind is at ease, and I have a clear and easy to follow a plan of action to be debt free!
Reviewed July 10, 2017
The enrollment process was very smooth with Freedom Debt Relief. The representatives were helpful and guided us through the process with little or no problems. They were precise with their instructions and simplified the entire interaction with them. Would highly recommend to anyone thinking about their debt problems.
Reviewed July 10, 2017
I just wanted to write and say that I had a wonderful experience with Amy today. I was feeling frantic, and financially with my back against the wall, and she made me feel very comfortable. She was professional, knew her business, and made this experience an easy one for me. Please thank her again for me!
Reviewed July 10, 2017
John was very helpful and explained and answered all my questions. Thank you John for working with me and helping me out. Your company was great on explaining everything also working with me guiding me through the website. Also it is very helpful you guys can take money from my account bi-weekly.
Reviewed July 10, 2017
The entire team from FDR has been very informative, willing to keep me updated and has acted like a friend since our very first conversation on day one. I have seen my creditor accept offers on a monthly basis. This means I am slowly carving away my debt with affordable monthly installments. As long as I keep my end of the bargain FDR has kept theirs. I would encourage anyone buried in debt to reach out and let FDR take care of your needs. I was a little apprehensive when we first started. My word means a lot to me and I give you my word, "You won't be sorry folks!" My only regret is that I did not reach out to them and do this sooner.
Reviewed July 10, 2017
I was very pleased with Ira ** who helped me in this loan application process. Gave me a great peace of mind and made me feel very comfortable having to explain my financial situation. He was very knowledgeable and extremely helpful in all aspects of his position in your company. Also spoke with a Ryan and found he too was as helpful. Thank you again.
Reviewed July 10, 2017
The team was easy to work with and very helpful in their explanation of the program and how it works. They were very patient in helping explain things to me if I had any questions. The process went very smoothly and I couldn't be any happier with the program.
Reviewed July 10, 2017
Thank you Patrick for all your help. The savings are amazing and I feel a big relief coming. I know I did not want to file for bankruptcy. Because of the debt program I can move forward and put this black cloud of debt behind me.
Reviewed July 10, 2017
I would highly recommend Freedom Debt Relief to anyone! Anytime I have had a problem or needed to change my amount of payment or date of draft the staff was extremely helpful and never questioned my decision, only gave sound advice.
Reviewed July 10, 2017
Very professional. Everything was handled very quickly. All representatives were very professional and knew what they were talking about! I am pleased that I will have them on my side to help me become debt free. I can't say enough about how they handled everything professionally and courteously.
Reviewed July 10, 2017
Nicole was very helpful and made signing up easy. She was also very friendly. I am pleased they are going to try to get my payments down and reduce interest on my loans. I'm looking forward to working with this company and hope it all works out.
Reviewed July 10, 2017
Angelica was very informative and extremely helpful through a difficult situation for me. She answered all of my questions and made me feel secure in my decision to choose Freedom Debt Relief to resolve my financial struggles. I will certainly recommend her to anyone I know needing these services.
Reviewed July 10, 2017
Very professional and courteous. Very knowledgeable and helpful. Explained everything so I could understand it. Calls were always returned on time. All questions were answered to my understanding. The whole experience only took a short time. I am very happy with everything that took place to meet my goals.
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