Freedom Debt Relief Reviews

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Edited by: Amanda Futrell
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About Freedom Debt Relief

Freedom Debt Relief (FDR) earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews. Founded in 2002, Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.

Visit www.freedomdebtrelief.com
Pros
  • No fees until settlement reached
  • Highly rated customer service
  • Works with high debt amounts
Cons
  • Can lower your credit score
  • Some reports of communication issues

Freedom Debt Relief Reviews

Over 25k reviews since 2012

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    2 featured reviews
    How do I know I can trust these reviews about Freedom Debt Relief?
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    Page 152 Reviews 29835 - 30035
    Verified purchase
    Staff

    Reviewed July 18, 2017

    I've been working with Freedom Debt Relief for over a year now. After being in and out of work for over a year I was always in a bind, The alternative from Bankruptcy was FDR. I can't say anything negative at all with this company. I have had absolutely no issues with the professionalism, the knowledgeable staff, and my debt getting resolved in a timely manner. All around great experience so far. Thank you.

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    Customer ServiceStaffProcess

    Reviewed July 18, 2017

    Customer service couldn't have been more pleasant and accommodating. They treated me with the utmost respect. However my account seems to be outdated. I have satisfied accounts outside of the program but despite my notifications they have not been reflected. They include Discover and Barclays Bank.

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    StaffProcess

    Reviewed July 18, 2017

    After my separation I was left with a whole lot of credit bills. Thanks to Freedom Debt Relief I am on my way to a new start. The process at first look and felt long. Not having to deal with those bills I didn't notice how fast time has past and I am almost done with my burden. They are great working with what you can a month. However, when you have extra money you can add to your account to give them a little more power to negotiate.

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    Staff

    Reviewed July 18, 2017

    Freedom Debt Relief is one of my wife and I better idea. They have done everything that they told us at the start. I think that is one the best recommendation anyone can give a company. I hope this helps anyone who is thinking about using this company. They’re very good.

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    Staff

    Reviewed July 18, 2017

    Thank you very much for the great help you have made to me. Believe me I going to tell everyone who needs help about what you did with me. Thank you very much again for all the help you have made to me. Gods bless you and give you all the power to help anyone who needs help.

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    Process

    Reviewed July 18, 2017

    The Debt Relief Program has been very helpful in addressing creditor payment after a devastating life experience. Job loss was a result of military service disability. Income went from $43,000 a year to $$15,000 and early IRA drawdown. I was headed to bankruptcy, but this option prevented bankruptcy. Working part-time now and have had good success in the program.

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    Customer Service

    Reviewed July 18, 2017

    Very blessed that you could help me and my family! It has been such a relief because I was so overwhelmed. Call after call was so stressful and unbearable. Debt is no joke and I have learned a great lesson! I don't know what I would've done without you guys! Thank you!

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Every person from start to finish was professional and helpful. Never once were they rude or acted rushed. Any request I made, or question I had was acted on promptly. The communications were always timely and kept me informed every step of the way.

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    Reviewed July 18, 2017

    My husband and I have had a great experience with Freedom Debt Relief. They are easy to work with and have helped reduce our debt significantly. I would suggest them to anyone in need of help getting control of their finances.

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    Staff

    Reviewed July 18, 2017

    They have generally done a good job. I wish some of the balances were reduced more and final payoff was sooner. Maybe things will go faster as time goes on. I would recommend Freedom for those with substantial debt. Perhaps my wife may also look into FDR.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Everyone always nice, courteous and understanding. I've never felt like anyone has judged me for my bad money decisions. Always willing to help me and answer all my questions with expertise. It was a little tough to start with but up to now the whole experience has taught me how to manage my budget and my spending to stay within my realm. For that I say thank you very much!

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    Staff

    Reviewed July 18, 2017

    On top of things, notifies you if anything happens. So professional and courteous. Could not have found a better company. Thank you so much for your help. I could not have done this without you and it is such a relief that I will soon be debt free and no credit cards. That are all gone.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    After my daughter passed away from kidney failure I helped her son and daughter (17) pick up the pieces of their life and move on. I was on social security and had used 4 credit cards until I was so far in debt I didn't know how I would ever pay them off and didn't want to declare bankruptcy. FDR popped up on my computer as I prayed for an answer. I was impressed with FDR's background and services so I called and was even more impressed with the agent. I signed up and to this day I am extremely pleased for what they have saved me and happy that my credit is improving! No more credit cards for me!

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Freedom Debt has been the best for me and my family. They have helped me settle half my debts so far and in less than 2 years should have the last half settled. They are always quick to answer my questions and very helpful when I need them. Thanks Freedom Debt!

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    Staff

    Reviewed July 18, 2017

    Working with Greg ** the past couple of days has been an amazing experience. He took a situation that I was having severe anxiety over and minimalized it in a brief amount of time and showed me there is light at the end of the tunnel!! :) It has been a great pleasure getting to work with him.

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    Process

    Reviewed July 18, 2017

    I would recommend this program to others. I would explain your debtors are not negotiated all at once at the beginning of your program. Your debtors are negotiated one at a time. This was confusing to me when I first started the program. I love you can go on the computer any time and check on your progress. Keep up the good work!

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    Reviewed July 18, 2017

    I was in real trouble financially and had nowhere to go. I spoke with this company and they brought me back to relaxing and leaving everything in their hands. To date they have saved me thousands and paid off a few collections. I would recommend them to anyone in debt.

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    Staff

    Reviewed July 18, 2017

    Any problems or concerns I have are easily corrected by these caring people. They are not judgmental but filled with encouragement. Very easy monthly payments and calls of encouragement each time they settle an account, they are also very easy to contact not like other companies.

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    Reviewed July 18, 2017

    I took a chance this company might be able to help me and they have far exceeded my expectations. I would recommend them to anyone wanting to eliminate their debt. I am a widow and thought I would have to declare bankruptcy but Freedom Debt Relief has taken that worry from me.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    They have great customer service and always available to answer any questions. Very nice and informative staff. The lawyers are personable. They follow up after calls and consistent. It was a little delay on getting started but took off after we gave all the information. Great group of people to work with.

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    Reviewed July 18, 2017

    The main problem I had was nobody would keep me informed in what was going on with the progress of any upcoming resolving of debt. Need more contact with client and not rely on the dashboard. You did take care of all the debt I had.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Herberger,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 18, 2017

    I feel like I've had no contact. No phone calls concerning my last three accounts. I wish someone would have contacted me to let me know what's going on instead of me contacting them. I would hope in the future that someone will be contacting me and helping me understand what is going on.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Dominico,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 18, 2017

    I am very pleased how FDR has handled my creditors. They have resolved my issues with professionalism. Couldn't be happier. They are for sure the place to go to when you are having credit problems. I would recommend them to everyone.

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    Process

    Reviewed July 18, 2017

    I like the program and it is very helpful. I'm just struggling right now to financially make my payment each month. But I know that my fault. But overall the program is great for getting out of debt I think.

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    Reviewed July 18, 2017

    Freedom Debt Relief has been an awesome company to work with. This was an alternate option other filing for bankruptcy. So far it has been a good experience. Before enrolling to the debt relief progarm it was very difficult to make ends meet even with two jobs.

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    Staff

    Reviewed July 18, 2017

    I'm very pleased with the staff and the program. I'm very happy I decided to work with Freedom Debt Relief. I feel better every month. I know it's hard to admit when you're in over your head but to find out there is a company like this is a breath of fresh air.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Phone conversations provided me with answers to questions that I have asked for four months. Your customer service people are good people; your reaching out and communicating with your customers leave a lot to be desired. The dashboard does not have a place for FDR to respond to individual clients.

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    Staff

    Reviewed July 18, 2017

    Freedom Debt Relief is doing a fine job for me! I have 2 or 3 more years to go before my debt is solved! However, I wish that it could be resolved sooner than 5 years, but that is what they told me! Everyone is very courteous and concerned with me! I would recommend them to others if asked!

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    Reviewed July 18, 2017

    I have had a great experience with Freedom Financial. I am happy to have the burden of years of debt down to a minimum. I would recommend this company to anyone that was in direr straits like I was. A relief of knowing there is a light at the end of the tunnel.

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    Reviewed July 18, 2017

    We were originally told all our debts on your program would be settled in 4 years. Now it appears to be about 6 months longer than that. We also weren't aware that the settlement fees would be as high as they are nor did we know there is a $10 check fee for each installment you make to our creditors on our behalf. Otherwise, we are happy with the amounts for which our accounts have been settled this far.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Stern,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    StaffProcess

    Reviewed July 18, 2017

    Things easily got out of hand with credit card debt. I was barely hanging on with making the minimum payments on most of my credit cards. Thank goodness I heard about Freedom Debt Relief. I spoke with a very kind and informative representative who helped me get set up in the program. I just pay them a specified amount every month, and they take care of paying my creditors. They even helped when one of my creditors threatened a lawsuit. Now I'm about halfway through the program and I can actually see the end of the tunnel. I would highly recommend this program for anyone who has found themselves in my situation.

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    Customer ServicePriceTransparency

    Reviewed July 18, 2017

    After my hospitalization in December of 2014 for diabetes I was put on two insulins and three medications. All very expensive even after insurance. Over $2000 a month and had to wait for six months to get on Medicare. Called all card companies. Being up to date on all payments I was running out of money. They would not work with me at all. Did not care. Freedom Debt Relief did. Received an info letter in the mail. Made the call.

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    Reviewed July 18, 2017

    Just the peace of mind I have received by Freedom Debt Relief handling these debts has been a blessing. Thank you. Thank you. Can't wait till this issue are finished and I can finally be done. The settlements have been fair and well done.

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    StaffProcess

    Reviewed July 18, 2017

    My experience working with this company had been such a relief. Two of my debts have been settled in the first great of the program and I'm working on my last. The team is very cordial and efficient in getting you in contact with others who specialize in a issue you may have. I love this company and will recommend them to anyone.

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    Staff

    Reviewed July 18, 2017

    Before I came to know this debt relief company I didn't know what to do about my debt I accumulated. I did some research online and found them. They have been nothing but a HUGE help to me. So far I have 3 of my debts settled! I highly recommend them to anyone that is in search of getting their credit and financial situation back on track. Thank you Freedom for everything!

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    Customer ServiceProcessTransparency

    Reviewed July 18, 2017

    I love the Program A lot. I just feel that things would be a lot better if there was more communication with me and my accounts. So going forward I would love for someone to just check with me on like a week to week basis or month to month.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Reed,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 18, 2017

    Love how Freedom Financial have handle my credit cards accounts. I know now how to not over spend. PAYING cash for things is great. I'm happy that I finally got the help I needed. Thank you Freedom Financial for the amazing job you all are doing for my credit and keeping me in line with money.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I was at a point when I signed up that I was just drowning due to debt left to me by my ex-husband. I am now just one year away from being debt free and I am so excited! I have had all of the bigger accounts of mine settled already! I had two different ones file cases in court against me and the legal team was so quick to resolve them and stayed in constant communication with me! I have had an absolutely amazing experience with Freedom Debt Relief!

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    Reviewed July 18, 2017

    Always answered all my questions. Always willing to help me out with any concerns about the creditors. Had 13 creditors and I am on my last one. I am very pleased with the way they handled each one of them and saved me a bundle. Looking forward to graduate.

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    Reviewed July 18, 2017

    I thought I had no choice and thought I was going to have to file BK, but thanks to the help of Freedom Debt Relief I am almost debt free. Now I can get my life and financials back on track. I was skeptical at first because you hear about all the scams that are out there in today's world, but they have shown me they are not a scam.

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    Staff

    Reviewed July 18, 2017

    Freedom Debt Relief team has proven to be dedicated to their work from the beginning I signed up with them. Their loyalty and professionalism sets them apart. I am grateful for all the hard work they have accomplished on my behalf. I would recommend this wonderful organization to anyone who needs assistance to become debt free.

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    Staff

    Reviewed July 18, 2017

    Freedom Debt Relief worked with me and my huge amount of unsecured debt. They put together a plan that allowed me to see a light at the end of a tunnel. They were easy to work with and together with NLLG it has been a great experience.

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    Customer Service

    Reviewed July 18, 2017

    I am happy with the service I have received. Every time I have called to ask a question it has been answered clearly. My debt has been handled promptly and without Freedom's help I would take years to be debt free. Thank you Freedom Financial for your help.

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    PriceProcess

    Reviewed July 18, 2017

    I was in so much debt, that I was only able to make the minimum payments, and the charges were getting higher. I decided to look for a debt relief program to ease my financial burden. After searching online I ran across Freedom Debt Relief, I made the call. They were upfront about cost and how the program worked, they were very professional, informative and courteous. They did not pressure me into their program.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I've had a stress free experience using Freedom. Everyone is very helpful. I'm so happy with Freedom and thankful. I hope other people call them, they will feel so much better after talking with a representative. Don't wait, make the call, then you can move on and there is a light at the end of the tunnel and it's not a train, it's freedom pure freedom.

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    Staff

    Reviewed July 18, 2017

    They were very helpful at a time when things were starting to go bad for me. I was told of what was happening during the process. I would recommend them to a friend. They work very hard for your interests. Everyone I spoke to was pleasant and helpful.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    They are a pleasure to work with. No judging of your debts. Also happy to talk to me when I call with a question. Great experience. I would and have recommended them to my friends. I am halfway to being debt free. I will never be in heavy debt again.

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    Staff

    Reviewed July 18, 2017

    It was not an easy decision for me to consolidate my debt, but then I spoke to a representative at Freedom and they made it sound like a great idea. The staff are very professional and patient, they take their time in explaining step by step, and they keep you informed of every action they take on your behalf. The best so far.

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    Reviewed July 18, 2017

    I enrolled with Freedom in 2012. Here I am in 2017. Was suppose to be done last month after 4 years and 8 months of this BS and if I wouldn't of check online I would have never known it was going to continue. With having access to the online portal it shows how much you have in your account to have creditors paid off and there was more than enough to pay it in full. Be better off going bankrupt and waiting 7 years than going through this joke of a company.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Joshua,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed July 18, 2017

    You guys at FDR are awesome!! Even though I'm not debt free yet... having you on my side has taken a giant burden off of my shoulders. I couldn't have come as far as I have without you and your courteous staff behind me!! Thank you so much!!

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    Customer Service

    Reviewed July 18, 2017

    I was quite please with Freedom Debt Relief. I had 5 accounts in the program. Two of these were handled almost immediately. The third on was the largest and a deal was struck and payments were made over a couple of months. Then, it seemed that I was stuck with 2 small accounts that just didn't go anywhere. I called them and was always told that something would be done in a matter of weeks. Still waiting.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Azemar,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 18, 2017

    Great company and program, just wish a bit faster on resolving the debts. The customer support is good, but need more definite answers for planning. The concept is great and helps out in a big way. I would recommend Freedom to anyone that needs to get out of debt.

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    Reviewed July 18, 2017

    Freedom Debt Relief solved my credit problems with almost no effort from me. It has been less than 2 years and I am close to completing my goal of paying off all my credit cards! My credit score is already improving and the relief I feel when I pay my bills is indescribable. Don't drown in credit card debt, let Freedom Debt Relief throw you a life line!

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    Customer Service

    Reviewed July 18, 2017

    I love the way you guys have helped me and made this transition so simple. Thanks you. Now I don't have to worry about getting harassing phone calls because you guys do all the work for me. I would recommend your service to anyone out there who needs help to rebuild their credit or is having problems with credit cards.

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    Reviewed July 18, 2017

    Freedom Debt Relief has lived up to its name for sure. For two years now they have taken care of everything and have resolved my debt by more than half! I pay an affordable monthly payment that is automatically removed from my checking account. It couldn't be easier. I highly recommend anyone looking to be debt free to go with Freedom Debt Relief!

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    Staff

    Reviewed July 18, 2017

    I am really pleased with any experience I have had with Freedom Debt Relief up to now. It was a little overwhelming at first, but we have most of our debts paid off now and I couldn't be more pleased. Everyone I have talked with has been more than helpful. Really pleased.

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    StaffProcess

    Reviewed July 18, 2017

    Good experience. Would like more personal contact with reps. Happy with the process. Wish it wasn't as slow as it is. I have issues using the dashboard. Seems like I always have trouble signing in. Other than that I am satisfied.

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    Reviewed July 18, 2017

    So far I am happy with the progress of settlement of my accounts! When I look up my account it is very easy to find them online and check each one out! I can count on their customers service to look up anything I am not sure of. I would definitely recommend their help to help getting your account settled!

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    Reviewed July 18, 2017

    I was feeling buried in debt. I literally heard an ad on the radio and decided to call. That was one of the better decisions I've made. They came up with a payment plan I could sustain, but more importantly I've learned that I can easily get by without credit cards. It was challenging at first. I've also learned how impulsive I can be when it comes to buying things. I've learned to curb that impulsiveness. Thanks to FDR.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Customer service is excellent. Whenever you call someone is always there to help you and do their best to solve your problem big or small. They are very friendly and happy to assist you with whatever you need... Thank you for helping me this far.

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    Customer ServiceTransparency

    Reviewed July 18, 2017

    Company not great with communication. I have two garnishments even though I reached out to the company when I got notices before they had happened. I never heard back from the company and the garnishments went through. Other than that payment they set up is reasonable to pay off debts. The garnishments on the other hand are not.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Jacob ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Customer Service

    Reviewed July 18, 2017

    The majority of my debt was resolved in a reasonable amount of time. One debt was reported as being paid off but one year later I discovered that the final payment was not paid. It was an effort to get that issue resolved. The last debt to be paid remained on the account for more than one year even though I had enough funds in my account to resolve it. Customer service repeatedly said that it would be looked into, but nothing was done. Recently I was told that the debt was "written off" but it was my responsibility to prove that to Freedom before my account can be closed.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Davis,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed July 18, 2017

    The whole program has been working great for me. Easy to do. Everyone is very helpful and questions are answered in a timely fashion. It made for a less stressful time for me. I would recommend this program to anyone who is drowning in debt.

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    Staff

    Reviewed July 18, 2017

    I am very disappointed in Freedom Debt Relief. It started out to be a 44 month program. We even paid more a month to finish early. Things went well for about 3 or so years. Accounts were being settled in a timely fashion. We were to be debt free Nov. 2016. That date kept changing. I feel we were misled. We were even told at one point there would be extra money coming back to us because we had more than enough money in the account to settle everything. Nothing more has been done in months. Now I am being told you have to have so many clients with the same account names to get a good settlement. It seems this is never going to end and stays on our credit report. I would think you would want to see our credit scores being helped. I give you a zero rating at this time. I don't even check the monthly statements, What's the use. They never change.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Linda ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    StaffProcessTransparency

    Reviewed July 18, 2017

    Freedom Debt Relief agents are really excellent in their work. At the beginning of this process, I was explained in detail how it will all go, and that's exactly what happened. I am so relieved that I am down to 2 (out of 8-9) accounts, and it's all thanks to this great company. Honesty, professionalism, and great work. Thank you Freedom Debt Relief.

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    Staff

    Reviewed July 18, 2017

    From the first interaction I had with Robert it has been very pleasant. I was made to feel at ease with my decision to seek help with my debt. He has answered all my questions and eased all concerns I had.

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    Customer ServiceOnline & AppStaffProcess

    Reviewed July 18, 2017

    When you call the 1-800 number everyone is polite, professional and helpful. The program works, I have about a year left and I am so looking forward to being debt free for the first time since I was 18 years old. Never had to wait to talk to someone at the 1-800 number and the online website is very helpful.

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    Customer ServiceProcess

    Reviewed July 18, 2017

    Freedom Debt Relief is a great program. I truly believe it was the best decision I ever made to get out of debt! They have great customer service that is always there to help you with any needs! Thank you Freedom Debt Relief!

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    StaffTransparency

    Reviewed July 18, 2017

    Michael was very helpful and walked me through all steps very thorough. Thank you for your help. So far so good except I cannot delete my name and phone number from the Discover account. All of the people at FDR have been really knowledgeable and helpful.

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    Customer Service

    Reviewed July 18, 2017

    I feel I can manage and tackle my debt easily and with a lot of support. I don't feel overwhelmed. I would recommend this services to anyone seeking to eliminate debt. I don't have anything else to write other than great customer service and easy tools.

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    Customer Service

    Reviewed July 18, 2017

    With our Freedom we would have never been freed from our debt. Feels great to see the light at the end of the tunnel. Customer service was great handling any issues or questions along our journey. Best decision we made.

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    Price

    Reviewed July 18, 2017

    I was very skeptical at first. Always arguing about this and that as time was passing. When I was seeing progress I became more comfortable. I recommend everyone to give them a chance. If I never took the leap of faith. They say it would cost me $100,000.00 in interest.

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    Staff

    Reviewed July 18, 2017

    Freedom Debt Relief, has help me settle a debt that would have taken more than ten years to take care of in a couple of years, I am down to settling my last debt and they have been a great help by giving advice and encouragement to push forward and help me settle my debt and I am very grateful for all they have done.

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    Reviewed July 18, 2017

    I had over $35,000 in debts, credit cards and revolving credit accounts. I would have never been able to pay it all off in my lifetime. Through Freedom Debt Relief's program, about half that debt is paid now (in about 2 years) and the remainder is on schedule to be paid in about 2 more years. On average, Freedom Debt Relief has been able to negotiate with my creditors to settle my debt for approximately half of what I owed. I am extremely grateful!

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    Reviewed July 18, 2017

    I have been a member for two and one half. My debt is going down. There are several credit bills that have been totally paid and I am working on my last one. I have one and one half years to go then it's freedom. I have learned my lesson well and I do not trust snake oil salesmen any more.

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    StaffProcess

    Reviewed July 18, 2017

    The process was easy and the people were great and courteous, they helped you with everything questions how to get started, helped with every step of the way. They keep you in the loop on everything. Keep you informed on each bill you are paying how much was lowered. They work hard on your behalf. They are always there for you. Would recommend to friends family and everyone.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Suffice to say, no one wants to get into a situation where you need Financial Freedom's (FF's) services. However, if you do get into such a situation, FF is outstanding. Staff are professional and courteous - a big plus for me - and I have never had to wait for the answer to a question. The payment system is simple and progress is easily monitored through the "Dashboard." I give FF my highest recommendation.

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    Reviewed July 18, 2017

    Very knowledgeable and helpful employees. Make you feel confident about the process. Keep you up to date on your progress throughout the program. My progress went slower than most but generally a good experience. The flexibility helped a lot. Would use again if needed.

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    StaffTransparency

    Reviewed July 18, 2017

    Freedom Debt Relief is an amazing organization. They explained how they would handle my case and were upfront and honest with my expectations. The web-based tool is easy to use and breaks down the details. I would definitely recommend them to friends and family.

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    Customer ServiceTransparency

    Reviewed July 18, 2017

    FDR has been great. Customer service has been good also. All my small accounts have been handled with ease. I am now dealing with my largest debt and I call FDR often. There is so much confusion. I wish I could get clear info each time I call. I feel that only leaders can give me the correct info. FDR has grown so much. With that growth, as with any company, I find customer service diminishes.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I see an improvement in my credit score already. Plus it is a pleasure not having to deal with the calls from annoying credit card companies. I can just refer them to Freedom financial. I also like that when I needed to lower my payments I was able to do so. They really worked with me.

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    Reviewed July 18, 2017

    I am very happy with the help I have received from FDR! When I have a question it is answered in a reasonable amount of time and the display of my account and what they are doing now and next is very easy to understand!! I appreciate it all very much!

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    Process

    Reviewed July 18, 2017

    Freedom Debt Relief is the most helpful, on point, straightforward process. They help guide you onto the right track & get your life back. I couldn't be more happier with their service. Would highly recommend Freedom Debt Relief's service!

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    Staff

    Reviewed July 18, 2017

    All the people have been great in communicating with me. They told me in the beginning it would be 3 years to pay off all my credit cards and it will be 3 years in September with them paid off. I would highly recommend them.

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    Customer Service

    Reviewed July 18, 2017

    Freedom Debt Relief is a great company that helps you get rid of your debts and get your score up. I highly recommend Freedom Debt Relief to anyone that needs help paying off their debts and raising their credit score. Their customer service is very helpful.

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    Reviewed July 18, 2017

    We had accumulated a lot of credit card debt and without this service it would have taken us over 30 years to pay it down. We have saved a lot of money and this is so much easier than doing it on our own. Highly recommend it if you find yourself in debt and want to pay it down!

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    Customer ServiceStaff

    Reviewed July 18, 2017

    This has been a journey that could have been a nightmare. Freedom has made this an enjoyable experience from day one. The customer service representatives were always helpful and very courteous when I called. They encouraged me with each conversation. Thanks for helping me take control of my life again not being indebted to the credit card companies.

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    StaffProcessTransparency

    Reviewed July 18, 2017

    I have been excited to pay off my debt. I feel I didn't get full disclosure on how you were paid. I just didn't understand the process. I also think the charge for sending payments to my creditors is high. I feel the person who signed me up was the person who should of explained things better. Everyone I have talked to since has been very kind, professional and helpful.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Geisser,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed July 18, 2017

    They negotiated and lowered my debt for each and every one of my creditors. They even provided legal assistance. So far my debt has decreased over $13000 from the original $25000! What would have taken over fifteen years to pay off, will resolved after 3 and a half years in the program.

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    Reviewed July 18, 2017

    I have learned that credit card debts can be crippling when having a family. Thanks to Freedom Debt Relief has taught me how to respect and manage my finances. I now look at debt in a different light! I have a goal. My responsibility is to eventually be debt-free.

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    Customer ServiceProcess

    Reviewed July 18, 2017

    Couldn't be more pleased with Freedom Financial! I am debt free now and never once did I have a bad experience! Great customer service and flexibility when I needed it! I would highly recommend this program to anyone with debt!

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I am so happy with how Freedom Debt Relief has handled my accounts. Most importantly, the level of professionalism and caring from every single employee has exceeded my expectations!! Each time I have called I have received excellent customer service. I am almost debt free and couldn't be more thankful for the help I received from Freedom Debt Relief!

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    Customer ServiceStaffTransparency

    Reviewed July 18, 2017

    Anyone who has ever been in serious credit card debt knows how scary and isolating that can be. Freedom Debt Relief was amazing, and I can't even really express how much they helped me. It was not a short process (probably took about 4 years), but they helped me every step of the way, and I am completely clear of cc debt now. They explained everything thoroughly, and each time I called with a question, they were incredibly helpful and kind. I honestly cannot say enough positive things about them.

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    Customer ServiceProcess

    Reviewed July 18, 2017

    Satisfied with the progress and success of the program in resolving my situation. The resources provided are helpful along with great customer service. Have worked with me on certain occasions on finding a resolution to my needs. Would certainly let others know about Freedom Debt Relief.

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    PriceProcess

    Reviewed July 18, 2017

    It is taking way longer than I thought it would to negotiate my last settlement... also, the payments I make are so expensive. Also, the program itself is taking way too long... I feel like I could have negotiated my last debt myself a lot quicker.

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    Response from Freedom Debt Relief

    Dear Lynn ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed July 18, 2017

    Amazing team work from start to finish. Debt Relief took over my financial matters and made everything easy for me. I would like to recommend FREEDOM Debt Relief if you having problems to pay your bills and/or your credit cards bills. I hope Debt Relief continue helping people like me and millions of others.

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    Reviewed July 18, 2017

    I have been very happy with Freedom Debt Relief. They saved me and helped me to get out of debt when I was unable to do anything with it. I was sinking fast. I am almost finished with my plan and am looking forward to being debt free very shortly. I can't wait to finish and be done. Thank you Freedom Debt Relief.

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    Reviewed July 18, 2017

    I am very happy that I chose this to resolve my debt. He really is going so fast. I can't wait til it's done. I had to use the lawyer that they recommended. It worked out very good. I get updated emails which helps me to look over things. Just love it

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    Reviewed July 18, 2017

    I'm still working on the reducing my $65,000 credit debt with about a year left so far so good, collection calls have quit and credit is rising. Most the debt was settled for under 50% of what I owed and we have definitely grown on credit education.

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    Staff

    Reviewed July 18, 2017

    In dealing with FDR I have found out they are not just talk, they are Action which in my book shows real Leadership. They do just what they say they will and get it done. Their staff is highly trained and dedicated to helping you solve your problems from day one. I would highly recommend FDR to anyone.

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    Customer ServiceStaffProcess

    Reviewed July 18, 2017

    Greatest decision I've ever made to become debt free! FDR makes it simple and easy to enroll and track your progress while in the program. You choose when you want to pay monthly or biweekly and they reduced what I owed by more than half. Customer service is always very informative and helpful and I couldn't say enough great things about FDR. Yes, at first your credit will take a big hit at first so make sure you are ready for that. But cutting up all the credit cards and not being stuck with high minimum payments was WELL worth it.

    My credit is building up now and I enrolled in the 4 year payoff plan which def beats the 30 year payoff making minimum payments to the credit card companies. Mortgages and car loans are not affected but again, this will affect your credit score. You CANNOT open a line of credit with any credit card or for example (a loan for a bed set) or you will forfeit the program. Needless to say I am happy to become debt free and this program makes it easy! Thank you Freedom Debt Relief!

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    ProcessTransparency

    Reviewed July 18, 2017

    Very happy with the way Freedom has been handling my debt resolution. I have been a part of the entire process and they keep me informed and up to date with every settlement. Very happy with the outcome of my cases. Freedom continues to be to problem solver.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I had to opt and end early for other reason but not fault of FDR. They were great to work with. Customer service always handled everything I needed done, I completed plenty or creditors with no problem, and communication was awesome. I would definitely go through it all over again with them if need be.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I have called many times with no results. They don't have a number they need for a account. I cannot get it. The account is closed. Would have to go into bank to get it. Each time I call they say, "No problems. We can do this." Each time I call the same thing, "Where is the number,. I say, "Can't get it." They say, "No problems. We can get it." No results. Different stories each time I call. Very angry and frustrated. Need info that is correct and follow done.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Martha,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 18, 2017

    I'm so glad I chose this instead of bankruptcy, Freedom is exceptional people of working with you, no matter who you talk to these folks are great and they don't give up. They have taken so much stress off me. I am very thankful for choosing Freedom Debt Relief.

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    Reviewed July 18, 2017

    They did what they told me. I'm almost done with my debt... they work hard to get a best deal when it time to deal with debt collectors... great work FDR. I never thought since first day with them that I made bad decisions... they always took care of me when I needed.

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    Process

    Reviewed July 18, 2017

    Very dissatisfied with this program, would not recommend to anyone. Overpromise and underdelivered. Was told how easy it would be to pay off early, keep getting promised that it's almost finished, cannot give me any info or help to expedite the process, asked repeatedly.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Heather ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 18, 2017

    Freedom Financial has been a lifesaver! They really went to bait for me and helped reduce the amount of my debt and set me up with a realistic monthly payoff amount. So far things are going smoothly and my debt is being paid down. In a little over a year I'll be paid off. Great company!

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    Staff

    Reviewed July 18, 2017

    This site has enabled me to reduce my debt. Less stress and easier to manage my bill paying. They are always there to help you. I can't say enough about Freedom Debt Relief. They always protect your information. And advise you when you need advice.

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    Staff

    Reviewed July 18, 2017

    Freedom Financial has been a godsend to us! They work hard to resolve your debt as quickly as possible and keep you informed of their progress every step of the way. They also work with you should your financial status change (unemployment, etc.) regarding your monthly payment. I also encourage anyone who enrolls in their program to take advantage of their legal team who will take care of any and all issues that may arise.

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    Reviewed July 18, 2017

    The accounts that have been resolved have been half or less what was wed. It's definitely helping me get back on track. I am able to live a more financial sound life due to their help. I'm now able to begin again rebuilding my finances.

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    Customer ServiceTransparency

    Reviewed July 18, 2017

    Would like if you were able to get on smart phone as I do not have a computer or internet. Would also like more communication as to what is being worked on and the progress that is being on that. Customer service is wonderful and always helpful with any problems you have.

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    Staff

    Reviewed July 18, 2017

    Relieved is the one word to describe how I feel. The reps have been nothing but superb looking out for my best interest. I have passed information onto friends that are in the same situation I was in.

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    Customer ServicePriceStaff

    Reviewed July 18, 2017

    First off, I do want to thank your staff for what they have done on my behalf. My issues are with going over my original contract by 15 months with little info about why. The Capital One account shows in progress despite being paid off for more than 2 and a half years (haven't received a satisfactory answer as to why). I have less than $5,000.00 left to be negotiated and $6003.00 in my "savings" (how much more needs to be saved to settle these accounts?). You wrote in FAQ that a separate account is good for settling in a faster time and that I control it because it's my money. If so, why is there no interest being accrued. Why am I being charged $7.25 a month to maintain this account and if there is interest being accrued, who gets that money?

    I also want to know how am I going to get my leftover money back after graduating from the program? I hope you understand my concern. I'm going on 5 years on a 3 and a half year contract. I never missed a payment and did everything that was asked of me thus far. I don't want to go on for much longer. At some point we have to finish this program. Again, thank you for what you have done, but I believe we are in a position to do better. I'll be more than happy to talk to you in more detail over the phone or in person if necessary. I also want to say something about your customer service people - they are very nice and professional, but rarely have answers and always promise to call back, but never do. That kind of takes away from the experience.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Keith,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 18, 2017

    Freedom Debt Relief has been true to its commitment to reduce my debt and is right on schedule as promised. While my credit score has plummeted that was to be expected and will improve as I stay on track to stay debt free.

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    Reviewed July 18, 2017

    My oldest child was getting ready to apply to college. Financial aid was going to be sparse based on the combined incomes of my husband and I. I knew I had to get my credit cards under control and was unable to do it myself. An internet search brought me to Freedom Debt Relief. FDR negotiated well on my behalf and I am less than a year shy of paying off all my debt. I recommended FDR's services to a friend who also needed credit counseling.

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    Customer ServiceStaffProcessTransparency

    Reviewed July 18, 2017

    I'm very happy with my experience with Freedom Debt. They help me when I didn't know where to turn. The customer service is excellent, whenever I had a problem they were very nice and helping me solve it. They explain everything to me when I first started the program, so I could understand it. I'm happy I found them to help me in solving my debt. I recommend them very highly on helping anyone solve their debt problem.

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    Reviewed July 18, 2017

    When first signing on to Freedom Debt Relief. I didn't know if they were a sham or on the up and up. It took 8 months to decide that they were respectable. I am into the 3rd year of a 4 1/2 to final payment, and so far, no lawsuits with any of our 23 creditors.

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    Staff

    Reviewed July 18, 2017

    Folks, Freedom Debt Relief is the only folks that helped me! I had tried to get the card companies to let me close the accounts and pay lesser amounts per month. They had me extended far above what we had originally agreed to so when I did get in trouble the card companies just said no, and wouldn't help me at all, I was blessed enough to find this company after checking on them with BBB and my state agencies. They passed muster and eventually I will be free of debt without declaring bankruptcy, which no one wanted to help me with either. It's a long road and it feels like it will never end but it will end, and though it's terribly hard sometimes it is a good thing and these are really caring good people.

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    Customer Service

    Reviewed July 18, 2017

    Still a little confused about what I need to do. I do not have my account numbers for the Capital One accounts. Also I need an email address where I can send back the forms I was to complete. Also, need a phone number to give the creditors who are calling.

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    Reviewed July 18, 2017

    NEVER EVER was I told that Freedom would was going to make payments to the creditors. It was an assumption that Freedom paid the creditors and I would in turn pay Freedom. I am VERY dissatisfied, and would NEVER have done this consolidation if I had known that. OR... I would have negotiated with the creditors myself, as at the time of consolidation I was not past due with any of them. VERY, VERY DISSATISFIED.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Janice,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 18, 2017

    Thanks to Freedom Debt I am on my way to being debt free and build back my credit. Thank you Freedom Debt for giving me back my financial balance and my credit worthiness. I receive such good service and personalize assistance on my account, I will recommend to my family and friends.

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    Process

    Reviewed July 18, 2017

    It was a hard decision at the beginning because you don't know what is going to happen but you have to trust the process. For us everything happened as I was told. Very happy with the result. I would recommend to anyone that have to use this program to get out of debt.

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    Reviewed July 18, 2017

    Freedom Debt Relief helped me to solve a debt problem of which I thought there would be no solutions to this financial problem. I honestly do not know how I would have resolved my situation without their assistance. Should you find yourself with insurmountable debt, I highly recommend their expertise and services.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Freedom Debt Relief has helped me get back on track financially. I consolidated my debts to a monthly payment and saved so much money. Customer service representatives are professional and fast. Just one scenario I was not told that the creditor can subpoena you to court.

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    Staff

    Reviewed July 18, 2017

    When I needed to set up payments to catch up on payments the lady I spoke with was very helpful and extremely nice. I now feel like if I have a problem I can call for assistance and not be chastised for any issues. They are very good of keeping me informed.

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    Reviewed July 18, 2017

    I would definitely recommend FDR to anyone that I know who is having financial issues. You guys have saved me thousands and I truly appreciate it. I only have a few short months left until this is completed. I can't wait until this is over. Thanks again for everything you've done.

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    Process

    Reviewed July 18, 2017

    I have been pleased with the program. My only concern is the date I was given to be my last installment, all of my debt had not been resolved. It has been 5 months since the debt should have been resolved and there are still 2 accounts pending. No one has contacted me to let me know why, these 2 accounts are still pending. I would appreciate being kept informed.

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    Customer ServiceStaffTransparency

    Reviewed July 18, 2017

    Freedom Financial has been a less than stellar experience for me. I've done most of the work myself and the communication I received from Freedom Financial is horrible. Most often I got a different answer from each agent I've spoken with concerning my balance/settlements, etc. and I would absolutely not recommend Freedom Financial to anyone.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Jerline ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceProcess

    Reviewed July 18, 2017

    I was very happy with the results of the debt relief program until the final two accounts. It has been months and no settlements have been proposed. I have enough in my dedicated account to pay one in full and suggested that to customer service via email but received a generic response about that depending on how much I have in my dedicated account. I have two and half more months left in the program and I am sorry that it is ending on this negative note.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Fitzgerald,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 18, 2017

    It was a great pleasure to deal with someone that's knows how to get out of debt. I also enjoy that the Freedom keeps contact with all the transactions that are done in your accounts. The emails that you send to show where you are at on your debts. Thanks.

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    Customer ServiceStaffProcess

    Reviewed July 18, 2017

    I am at the tail end, with only 4 accounts left to settle. There has not been any settlements or communication from Freedom Debt Relief at all in 2017. When I call to check the status, I would hear, "We are working hard to settle your debts." Recently they have changed the status online of my accounts to "strategic hold" or "Bulk Negotiation". Both classifications are generic. It seems that FDR is prolonging the process so that funds keep going to them. In the beginning it seems like negotiations and settlements happened relatively quickly, however recent lack of progress has been frustrating. Getting ready to withdraw the 3,000 in my account and negotiate the remaining 4 accounts myself. Customer service is always courteous when I call.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Gibbs,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 18, 2017

    Our experience has been GREAT!!! We are looking forward to being debt free. When we started this journey we were not sure we had made the right decision, but it has proven to be one of the best decisions of our life together.

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    Staff

    Reviewed July 18, 2017

    I was truly underwhelmed with debt when I was told about Freedom. I contacted them and they immediately took charge of the problem and set to work solving it. Thankfully, they saved me thousands of dollars and made paying it back super simple. We set up an automatic withdrawal once a month and everything has run smoothly from there. We're almost at an end of our trip and I would definitely recommend them to anyone who is in a financial bind and needs a quick and efficient solution.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Great with lowering your payments. Great customer service. Very happy with the job they are doing to help me be debt free. It didn't take much time for them to start helping me bring the amounts and payments down. I would definitely recommend them to my friends and family members. You won't be sorry.

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    Process

    Reviewed July 18, 2017

    My experience so far has been excellent. The only hitch to come up was that I thought you were canceling the credit cards and didn't stop automatic withdrawal from my checking account and Discover ended up drawing a payment from my account. I might suggest that you discuss this when signing up anyone. I have since gone to my bank and deleted any automatic withdrawals. The process to eliminate this debt will take 48 months but the relief was almost instantaneous. I feel like a 500 lb gorilla has been taken off of my back. Thanks!

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    Customer ServiceStaffProcessTransparency

    Reviewed July 18, 2017

    I have been very happy with the staff at Freedom Debt Relief. They have walked me through the process. Their legal team has also been helpful through out of the process. Bankruptcy is never the best process if you can avoid it. Freedom Debt Relief makes that possible. They setup the program and manage everything with an estimate of a timeline to complete the process on the timeline. We are running a little behind the timeline schedule but we are getting close to the final payment. I recommend Freedom Debt Relief... Give them a call.

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    Reviewed July 18, 2017

    Instead of helping people with their debt, they are literally hustling folks by and charging an enormous fee for each debt they negotiate which really only knocks down your debt just by a few hundred dollars if that!!! I am very dissatisfied with this company and what they are doing. Hustling the poor!!! Shame on you.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Jacqueline ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceProcess

    Reviewed July 18, 2017

    I have to say that I am happy with my experience because this program has done a great job with clearing my debt. There was one occasion that I had to do more work than I thought was the job of the program near the end. Returning phone calls was a big problem. When I advised that I in fact cleared up my last account on my own no one responded with final information. And as of this date I still have not had a response on concluded debts and what happens. This is where my total dissatisfaction comes from. I recommended the program to my daughter and she utilized the program and have concluded her debt as well but the promise of any type of recognition for this was not followed through on.

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    Process

    Reviewed July 18, 2017

    Freedom Debt Relief has been a tremendous help with lowering my debt. They keep you notified at every step and the online account is easy to use. I recommend this program to anyone who needs help getting out of debt quick. Thank you Freedom Debt Relief!

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    Customer ServiceStaff

    Reviewed July 18, 2017

    OMG. I can't believe how courteous & helpful the staff is. They answered all questions with honesty & are true to what they advertise. I am about to graduate & I have called them with some of the most mundane questions & they have responded like it was the most important question ever ask. I love them.

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    Customer ServiceProcess

    Reviewed July 18, 2017

    Have begged for communication with a live person for almost 2 years. Every time I have to begin my process all over. It's like no one knows what happened before. Just been a tiring process. I finally just quit calling for help.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Gerald ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Customer Service

    Reviewed July 18, 2017

    The best decision I ever made. Debt almost paid off and I am finally free of ridiculous finance charges and living paycheck to paycheck broke all the time. Customer service impeccable. Only thing I will say is that it has taken longer than I was promised.

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    Customer ServiceTransparency

    Reviewed July 18, 2017

    At first, my debts were being knocked in half on after the other. I was delighted. Communication was terrific. Months before my projected end point, I had enough cash in my account to settle last two debts. It seems as if I fell off the radar and no one cared about completing the debt relief. Every time I called, I was told it would be "escalated" and nothing was done for two years. Very frustrating. Finally done after two years of hounding them and one year after my "target" completion date. Ugh.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Laurie ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed July 18, 2017

    Freedom Debt Relief has helped me to get past my debt that would have taken years to pay off. It was one of my best decisions to go with Freedom Debt Relief. They negotiated all the payoffs and I was kept in the loop by okaying the payoffs. They answered any concerns in a timely manner. I would recommend Freedom Debt Relief to anyone looking to get out of debt.

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    Reviewed July 18, 2017

    Freedom Debt Relief has done an excellent job. I have been in the program for over three years. I am debt free. Thank you. I recommend Freedom Debt Relief to everybody, the best way is to keep up the commitment you will be debt free soon. Thank you again.

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    Staff

    Reviewed July 18, 2017

    My experience with Freedom was a godsend. They listened when I was facing my hardest financial challenges and devised a plan to help. While it took sacrifice over four years the result was well worth it. I wholeheartedly recommend Freedom Financial if you're looking for help.

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    Customer Service

    Reviewed July 18, 2017

    I started the program and was told that May 16 would be the finish line. I understand that resolving some accounts could take longer but it is now July '17 and I still have a couple accounts not resolved. I have called numerous times to get resolved even if that resolution costs me more money then I am fine with that but still no resolutions. The customer service associates seem to not understand the requests. I would be very satisfied if the program worked as promised as I have saved thousands on debt but again, I want these accounts resolved so I can move forward.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Kenneth,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 18, 2017

    This has by far been one of the most positive experiences. They are always willing to solve your issues and communicate in a timely manner. My debt totaled more than $20,000.00 and I resolved it in only 42 months. Would definitely recommend!!!

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    Reviewed July 18, 2017

    Freedom Debt Relief has enabled me to be rid of debt that would have taken much longer to pay off, and with less expense. It was embarrassing to start off since I had to stop paying my creditors, which is totally against my personality. I wanted to be honest but the credit card companies don't mind gouging people who have insufficient income to live a normal life. It was my own fault to be in debt, but sometimes a person doesn't know how to be free. FDR has lifted a burden from my life.

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    Reviewed July 18, 2017

    Freedom Debt Relief has been really great with helping me handle my debt and has worked hard to settle these accounts for less than I owed. It has taken a little longer than I thought to resolve everything but as a whole I am very pleased!

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    Staff

    Reviewed July 18, 2017

    I joined their service during a time of great distress. We had just moved and then found out my wife was pregnant. The entire staff at Freedom was compassionate and understanding. We never would have made it without their help and services.

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    Staff

    Reviewed July 18, 2017

    This company is very knowledgeable about helping you with financial goals, they are professional, & wise. I have not had any problem with them. I would recommend them to anyone. So I thank them for the help they have given me in resolve my debts.

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    Process

    Reviewed July 18, 2017

    It has taken almost 4 and a half years to complete the program. I started the program in July, 2013 and will complete it in Oct, 2017. It has really been a struggle and we have had to give up a lot, such as groceries and my family has not been able to go anywhere or do anything because of lack of money, but we are looking forward to completing the program and being able to "live again".

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    Staff

    Reviewed July 18, 2017

    Gillin was great helping me decide what to do. She was very patient with me and didn't seem to mind having to repeat over, and over, again, and again. I had been thinking about filing for bankruptcy. Dominica was also very patient with me, even though she also had to go over things several times too.

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    StaffProcess

    Reviewed July 18, 2017

    Ms. ** is an awesome team member who displays compassion, empathy, and professionalism regarding assisting others to resolve debt issues. I'm grateful for the opportunity to work with the team as I strive to succeed during my time in the program. Thank you.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I had a great experience, from the letter I got in the mail, the online evaluation, then onto enrollment. Jon was very patient and helpful with my many questions. I look forward to working with this company to resolve my debt.

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    Staff

    Reviewed July 17, 2017

    Very helpful, can't wait that all my Debt will be paid off. I miss I have found this sooner, life will be brighter soon. I would recommend this to anybody that is in credit card debt. Very easy to understand, helpful.

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    Staff

    Reviewed July 17, 2017

    Dan ** was very helpful, and he has a lot of knowledge about Freedom Debt Relief. Dan was very professional and respectful. I felt like I have known this guy my entire life by talking to him. Dan deserves a Raise. Thanks again for your professionalism.

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    Process

    Reviewed July 17, 2017

    Thank you Linda **. With your help with getting me on the right track to becoming debt free. Your program is exactly what I needed. I have successfully used a service like this before in California and it really helped. You made my life better.

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    Reviewed July 17, 2017

    While I realize that your first responsibility is to help me negotiate my debt, I would be helpful if you provided some advice on updating credit bureau information. Some debts have been settled which I thought should be reflected in my credit report. I appreciate all of your efforts.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Thomas,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceStaff

    Reviewed July 17, 2017

    I am just thankful to speak to very informative, kindhearted, knowledgeable advisors on embarking this new journey to freedom relief. My girlfriend has seen my financial hardships and has been recommending me to seek the help of FDR and so I called. From my advisor Cristen ** to the welcome team Christina, they took time to make sure I understand the program and I really felt they are there for me. Their patience and customer service is excellent. I am thankful to GOD for you and with FDR, I will promise myself to be financially responsible and will be debt free for keeps. GOD BLESS EVERYONE!

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    Staff

    Reviewed July 17, 2017

    I'm extremely satisfied with FDR services. You guys have a very good way of presenting your services and I appreciate the way Kevin ** handled my account. I've wanted to get my debt under control for quite some time now. Thanks to FDR, I can begin to breathe again. Thank you, I look forward to working with Kevin and FDR for the next 48 months.

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    Staff

    Reviewed July 17, 2017

    My experience with Freedom Debt Relief was very informative and very welcoming. All of my concerns were address and I would recommend this service to a friend. I am looking forward in working with the service to help me work out my debt situation.

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    Verified purchase

    Reviewed July 17, 2017

    So far my experience with FDR has been good. I did have an issue with not being able to suspend one payment but was not allowed to do so. I mean I could have but was given the doom and gloom of missing one payment. Also, I don't really know what percentage (%) is paid to FDR for their services. Other than that they have done way more with my creditors than I believe I could have done.

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    Customer ServiceProcess

    Reviewed July 17, 2017

    I saw your ad on the internet and decided to call. I was given concise and accurate information. Then I was guided thru the entire process in an easy to understand manner. No more debt calls or threatening letters. I would highly recommend you to anyone who has debts that they cannot control. I would highly recommend you.

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    Customer ServiceStaff

    Reviewed July 17, 2017

    I would like to compliment Venetia and her efforts. She was ready, willing and able to help me at all times. I was able to promptly reach her by e-mail and phone. She eased my anxieties about starting debt relief and I recommend this company. Thank you!

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    StaffProcessTransparency

    Reviewed July 17, 2017

    Got my first good night sleep in a long time after joining your family. Kafi was the FDR rep that talked us thru the process and I cannot put into words how positive of an experience it was. She was able to explain the process and put my wife's mind at ease about going with FDR.

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    Customer ServiceStaffTransparency

    Reviewed July 17, 2017

    I have had the most positive experience with this company. My customer service representative, Venetia **, has been truly helpful and amazing! She answered all of my questions thoroughly and with clarity and made me feel very comfortable with this decision. I have already recommended two friends to you guys and they have successfully started their own plans and are both feeling great about them. Thank you so much for alleviating such a huge burden.

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    StaffProcessTransparency

    Reviewed July 17, 2017

    Jose was very kind and explained everything in detail. He made me feel comfortable with the process which is very simple. They took care of almost everything for me, I had very little to do on my part. I would recommend this company for your debt relief solution.

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    StaffProcess

    Reviewed July 17, 2017

    Member representative was very knowledgeable and spoke to me as an individual and not above me. He really helped guide me through the process and followed up to ensure I understand everything. Thanks you for helping me through this time in my life.

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    Customer ServiceStaff

    Reviewed July 17, 2017

    I am thankful for the wonderful awesome help I always get from everyone at FDR. Without your help I'll be lost financially. Now my future is looking much better than day one when I first called your office. Thank you very much. I would definitely recommend FDR to any of my friends in need of help.

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    StaffTransparency

    Reviewed July 17, 2017

    My rep., Robert **, was very patient and supportive. Our family is having difficult times; he was also very gracious and explained everything very clearly. I am extremely impressed with your organization and your staff. I feel like we have hope. Thank you!

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    Customer ServiceStaff

    Reviewed July 17, 2017

    The service I've received thus far has been wonderful, so helpful, and relieving. I feel confident that my debt will be resolved in a timely manner and I can move on with my life. I cannot wait to see the progress unfold in due time. As the payments start I am looking forward to seeing my debt decline. Great customer service!

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    StaffProcessTransparency

    Reviewed July 17, 2017

    Daniel ** is a very knowledgeable, courteous & a people person. He answered all my concerns & explained every details very professionally which was a factor in my decision to get into the program. He is a great asset to your company! Thank you, Dan, for your assistance with the program!

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    Reviewed July 16, 2017

    I was drowning, but after talking with a CSR, I can finally breathe and not be in fear! Very excited to move on knowing my debt is being taken care of... I truly appreciate that FDR is here to help and gave me my first approval!

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    Staff

    Reviewed July 16, 2017

    Well so far so good, my consultant Sherry was very polite and informing of everything. She was a great help and truly understood the situation. She did a great job in helping me!!! I would definitely recommend the service to my friends. They helped me get a rate I can afford and instructed me to allow them to handle everything.

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    Reviewed July 16, 2017

    I am very pleased with your service so far and expect to remain so until my debts are gone! I have and would recommend you to other folks. You've given me some peace of mind in this crazy world! Thanks.

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    Reviewed July 16, 2017

    I would recommend my friends to Freedom Debt Relief. I just started this procedure but by turning this over to the professionals @ Freedom Debt Relief has taken such a big burden off my mind. I contacted my accounts but they would not work with me. I had so many worries until a friend recommended Freedom Debt relief to me. Now I feel secure and more in charge of my own finances than ever before.

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    StaffProcess

    Reviewed July 16, 2017

    Updated on 7/20/2022: I would recommend any one that is going through hardship. Freedom Debt has helped me a lot, without them I would be struggling. I began the program in 2016 and now I am debt free. This program paid off. Thank you.

    Original review: I have been struggling with my bills for some time, When I found out about Freedom Debt Relief, I was so relieved. My credit score went down but working with Freedom Debt, making my payments, I will bring my score back up again and be careful next time. Thank you Freedom Debt Relief.

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    Reviewed July 16, 2017

    My job cut a few jobs and I got switched departments. I was getting paid a little less and barely making it as it was. All my payments were made on time before this but knew I wouldn't be able to do it any more. Thanks to FDR in which told me the best options I could do for myself and family. I never wanted to turn to this but things happen and now I don't have to worry about creditors garnishing wages which would probably leave me homeless. Thanks again FDR.

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    Customer ServiceProcessTransparency

    Reviewed July 15, 2017

    I like to THANK Larry for providing Excellent customer service. Larry provided so much information and explained that Debt Settlement Program in a manner that very little questions were needed at the time. Larry THANK YOU SO MUCH for all of your assistance in helping look forward to a better tomorrow.

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    Process

    Reviewed July 15, 2017

    The whole process has been taking an extremely long time even despite making larger payments than originally required to, as well as taking cards out of the program. We took cards out to hopefully pay off our debt faster and increased our monthly payments only to see no changes in how fast debts were being settled. In the meantime our credit has taken severe hits which we expected, however we did not expect for it to go on for this long and have such little progress.

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    Staff

    Reviewed July 15, 2017

    I loved Robert! He was nice and humorous and I felt at first really bad about even having to consider having to reach out to someone because I was drowning in debt, but I'm glad I did. I feel like a lot of weight has been lifted off my shoulders and if I can update, I'll do so at a later time to let anyone reading this know that it is in fact possible to get debt-free through Freedom Debt Relief.

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    Customer ServiceProcessTransparency

    Reviewed July 15, 2017

    The customer service nicely explained about how the debt is resolved. And also the funds are utilized to pay off the negotiation of funds. Also briefly about how the system works. Also sent me emails and paperwork neatly explaining the program.

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    Customer ServiceStaffProcess

    Reviewed July 15, 2017

    Though it is disappointing and somewhat embarrassing to need to acquire your services, I could not be more pleased by the customer service, professionalism, knowledge and patience that I received from my rep (Samantha **). Once the decision was made, the process was extremely easy and straight forward. There is light at the end of the tunnel.

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    StaffTransparency

    Reviewed July 15, 2017

    Well I want to thank Nancy for all her help with everything. She was great and I can’t wait to be debt free. She explained everything to me with complete understanding and kept me informed on everything, always answered any and all questions I had.

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    StaffProcess

    Reviewed July 14, 2017

    I have just begun to begin the process of becoming debt free. Mr Robert ** has been the credit relief consultant that I have had the most contact with to date. He has been extremely helpful, positive & has made me feel comfortable w/ this process thus far. I look forward to working w/ him & the others in becoming debt free.

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    Staff

    Reviewed July 14, 2017

    Just started, seem professional, but the proof will be in the end result. Let you know then. The pitch and the hype at first seems great with most services but like I said we'll see. I don't really trust anyone or business until they've done what they said they'll do. Once they prove themselves I'll tell everybody, if they burn me I'll tell everyone.

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    Process

    Reviewed July 14, 2017

    I just started the process but so far they have been helpful, professional, and have eased my worry. Phillip ** was super to work with! I love that I can track my progress as I go through the program. I hope to be able to resolve my debts without the extra worry of the collection process. Thanks For Freedom Debt Relief.

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    Customer Service

    Reviewed July 14, 2017

    I have been in the program for 4 months & they made a settlement with one of my creditors, which is now paid off. I received a text with the settlement agreement and if I accept it (I work 2 jobs & don't have time to check my emails) very convenient.

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    Process

    Reviewed July 14, 2017

    Overall my experience with the process in getting me in this debt relief program was very well presented. Assurance of the process kept me at ease because this is a life changing chapter for this household. Thank you again for all the assistance in this matter. Extending thanks for your thought and consideration.

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    Process

    Reviewed July 14, 2017

    I am just getting started. So far everything seems fair and that I will be debt free in 48 months. I am hoping this all works out in the end. I am satisfied at this point but I will check back in as the process goes along.

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    StaffProcessTransparency

    Reviewed July 14, 2017

    Initially I was very nervous re: counseling about the debt relief program. Once I spoke with Ryan **, my fears dissipated quickly. He is very personable and was very thorough in his explanation. He obviously knows his trade and what he is doing. I felt a deep sense of relief. I think this is a wonderful program and seems more than fair. My only concern is my credit rating. I pride myself on paying my bills on time or close to it.

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    StaffTransparency

    Reviewed July 14, 2017

    I received excellent service from the agent who assisted me in getting a head start on helping me resolve my debt. Not only was he friendly and personable, he seemed quite knowledgeable and eager to rectify my situation. He answered all my questions in a clear and concise manner. I felt confident with my final decision. I'm new to this type of debt resolution and I can only hope that the future holds bigger and brighter things for me. So far so good.

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    Process

    Reviewed July 14, 2017

    So far so good. Have not finished the whole process yet. Welcome pkg, etc. Need to see about the special account today and they said since you took my shell acct info I do not need another account. I believe I do. I was going to set up a savings acct at Iberia bank today.

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    Reviewed July 14, 2017

    This took so much stress off of us. We have some breathing room to manage everyday life. Thank you so much for all your help... This has been a great experience. I would refer this company to my friends.

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    StaffProcess

    Reviewed July 14, 2017

    I was assigned a mentor I could call with any questions, concerns, etc. He has been a godsend and made my introduction to the program a positive experience. I would recommend FDR to any of my friends. A great deal of stress has disappeared since FDR has taken control of my situation.

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    StaffTransparency

    Reviewed July 14, 2017

    Patience with me, and explain things very well to me. She was polite. She change the dated as instructed and the amount that is to be drafted. Also done a good job at assisting with my husband changing his account information and payment date as well.

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    StaffTransparency

    Reviewed July 14, 2017

    This is not the way I would have preferred to pay my debts, but I did not listen to the voice in my head, yelling - NO! NO! NO! when the timeshare reps were telling us that we were approved to get a credit card to cover the cost of the down payment for an upgrade to our timeshare. We did this 3 times, can you believe that! I can't, but we did. We found trying to make minimum and sometimes a little extra payments on the credit cards very hard. We even paid bills with credit cards when we did not have any other way to pay them. We found ourselves further and further in debt. We had a Sam's card that we were buying groceries on and soon maxed it out! Where to turn or what were we going to do? We would put gas in the car when I got paid, and knew that was all the gas we had to go on until next payday. We were barely making it. Then I lost my job of 26 years, my husband is retired and only picks up odd jobs. What now, believe me I was praying!

    I saw an ad on TV about Freedom Debt Relief, but I though, I don't know! That very same day as I turned on my computer there was the ad again. God are you trying to tell me something? I called! Praise The Lord!!! Kaleene **, the person that I first spoke with could not have been more helpful or kind. She walked me through the steps and did not make me feel like I was a terrible person, but she gave me HOPE! This is the first month we were able to get enough groceries, and we paid cash!!! Thank you for your service! And thank you for helping us!

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    Freedom Debt Relief Company Information

    Social media:
    Company Name:
    Freedom Debt Relief
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    PO Box 2330
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85002-2330
    Country:
    United States
    Website:
    www.freedomdebtrelief.com

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