Freedom Debt Relief Reviews

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Edited by: Amanda Futrell
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About Freedom Debt Relief

Freedom Debt Relief (FDR) earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews. Founded in 2002, Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.

Visit www.freedomdebtrelief.com
Pros
  • No fees until settlement reached
  • Highly rated customer service
  • Works with high debt amounts
Cons
  • Can lower your credit score
  • Some reports of communication issues

Freedom Debt Relief Reviews

Over 25k reviews since 2012

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    2 featured reviews
    How do I know I can trust these reviews about Freedom Debt Relief?
    • 4,921,192 reviews on ConsumerAffairs are verified.
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    Page 148 Reviews 29035 - 29235
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 20, 2017

    They answered all questions in a timely manner. Great to work with. They were in constant communication with me to let me know the status of our account. I would recommend to anyone looking to get out of a financial burden without filing bankruptcy.

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    Customer ServiceOnline & AppProcess

    Reviewed July 20, 2017

    My process was easy from beginning to end. The customer service has been great. Their website is wonderful. Anything you need to do you can do there and navigate easily. They gave me a date that my debt would be resolved and it has been met. Thank you.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    I'm nearly thru with my 48 month debt reduction with only 1 creditor left to negotiate. FDR has been helpful every step of the way. I highly recommend them to help relieve the stress and burden of paying down your debt.

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    Customer Service

    Reviewed July 20, 2017

    Things were going well until I decided to pay off and graduate early. I sent a large amount of money to pay off my account. Nothing has happened even after repeated calls. My account has been stagnant for at least 6 weeks and I can't get any answers. Up until now things were going well.

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Dear Todd,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    Working with Freedom Debt Relief has been a great experience that has provided great relief. Customer service has been wonderful to work with. Everyone has been respectful and helpful during every interaction. I would recommend FDR to anyone struggling with debt.

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    Verified purchase

    Reviewed July 20, 2017

    FDR is very good at helping people recover from being over extended financially. They systematically developed a pay back schedule you can manage. They keep you informed on any changes. I found that they are easy to communicate with. I hope I don't have to recommend any of my friends to use their services.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    They always have patience and try to help with all questions you may have. Very friendly. Offers many methods and solutions and try to educate you to not see yourself in this debt issue again in the future. The only thing I would like is more methods to make extra payments besides the one assigned monthly.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    They resolved my debt but took their time doing it, sometimes sitting on funds weeks before making contact. Very hard to get a hold of, would be nice to have a designated customer service agent that customers can email, call etc.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Hicks,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Price

    Reviewed July 20, 2017

    Started program and was told they could negotiate all. Untrue. Had a judgment for full pay on one large card. Then was offered to move to plus program. Told them estimates were incorrect but they swore they were correct. Then they bailed on that agreement and threw me back in original program. Cost me thousands in lost negotiations (literally) as they had negotiated some debts and then backed out of deals. Now will be paying for a total of five years to settle all. Could have do this little on my own without paying fees for nothing.

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Dear Timothy,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Process

    Reviewed July 20, 2017

    I am very happy with your services. It has been a life saver. It has given my credit a new life. I would recommend this program to many of my friends. Shortly I will be able to start my credit off on a clean slate. I like how I was so well informed on my changing and improving credit. Thanks.

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    Verified purchase
    Process

    Reviewed July 20, 2017

    The program is very basic and the fees are extremely high. It is very difficult to get questions answered. I have had an account paid in over a year and the status has not changed to completed. I think a faster program would have worked better for me.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Saily,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 20, 2017

    When you have financial hardship and don't know where to turn, this company helps to give you peace of mind. They follow thru with the information given to you and are very professional when handling situations. They are helping me to resolve my debt quicker than expected.

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    Verified purchase
    StaffProcess

    Reviewed July 20, 2017

    Everything is working great. Except for the back taxes notices. Don't remember being informed about that down to the last debt. Hoping to maybe done ahead schedule but on time is good as well… Very pleased with the process. Good job.

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    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    None of my inquiries of late has been addressed with me nor resolved. I would never recommend Freedom Debt Relief to my family, friends or strangers. You have a lot to learn about customer service. I am still waiting for someone to contact me regarding an offer to settle the 2 remaining accounts in my program. It has been a few months since I have received a call and now I have over an 800.00 balance in my account. This is unacceptable.

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Dear Tracy,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    No response received
    Verified purchase
    StaffTransparency

    Reviewed July 20, 2017

    Everyone has been very helpful in helping me clear up my debt since I was force to retire when the company went under. Anytime l needed help someone was there to help me as soon as possible, answered all my questions and made sure l had my questions answered.

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    Verified purchase

    Reviewed July 20, 2017

    I have been extremely pleased with the handling of my debt and recommend it to anyone looking to get out of debt professionally. I appreciate the effort that has been put forth on my case to help my wife and I achieve a eight year goal. It has been a long rough road, but I am glad Freedom Financial was there to help us get debt free!

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    Verified purchase
    ProcessTransparency

    Reviewed July 20, 2017

    My experience with FDR has been very easy and convenient. I have appreciated how simple they make the entire process. I like being able to be contacted through text message. I also appreciate the email updates. I look forward to finishing with FDR and finally being debt free.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    You have been a great service. I have enjoyed it. You helped me get out so much more quicker. I will recommend you. Thank you so much. I have told people about you and will keep telling them. I will use you in the future if I need to. It was so quick. Thank you.

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    Verified purchase

    Reviewed July 20, 2017

    Freedom Debt Relief stays with you the entire time, they really get creditors off your back. Just follow their guidelines and before you know it you are making low payments and your debt is disappearing. I know I used to stress out to get bills paid. Now I am almost completely debt free. Thank you so much FDR!!!

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    Verified purchase

    Reviewed July 20, 2017

    I always have a great experience when working with Freedom Debt Relief. I am looking forward to ending my debt with Freedom Debt this month, I hope. I hope I am never in debt again as this experience has taught me to manage my money much better.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    Works exactly as described when signing up. Freedom has negotiated my debts down to a fraction of the original debt. I have spoken to them more than once, very professional and very friendly. I would highly recommend them to anyone who has gotten their self into financial difficulties. Simply follow their plan to the letter and all moves along well. Thanks Freedom!

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    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    FDR has helped our family get out of our over 30K worth of credit card bills in just over 3 years. They negotiated and settled with the debtors for less than 50% of the original amount owed. It hasn't always been easy but they have been there to answer all of our questions throughout. Choosing FDR has been one of the best financial decisions we've ever made.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed July 20, 2017

    Using FDR was a difficult decision for me because I wanted to pay back my debt honestly with my creditors. What was sold to me and what happened was 2 different things. I was told that they would be in touch with my creditors but they don't call anyone until money is built up. Then when a settlement is reached they are unable to make further contacts until more money is built up. They also pay themselves before they work on settlements. Their fees are high and were not disclosed in the sales call. They told me they would prevent lawsuits and yet I ended up with 2. In addition, they would not allow me to lower my payments when needed at the end of the program. The monthly fees and costs to transfer money also add up and were not disclosed. The satisfaction of paying my debt in less than 4 years is nice. I would have appreciated better communication and more disclosure.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mary ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed July 20, 2017

    I was given exactly correct information regarding the program. No hidden agendas. Very happy! People are in need of help with finances will not drown if they follow the procedures! The staff was amazing, prompt and courteous. I'm am forever making better choices with my finances.

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    Verified purchase

    Reviewed July 20, 2017

    Very happy with the help you provided in settling my debt settlements. My debt was reduced by about half for four different accounts. Thank you thank you very much. It was a pleasure working with your company and will recommend to friends if needed.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    Freedom Debt Relief was a life saver. They really helped with a difficult and daunting financial situation my family was facing. The employees were always helpful and had the highest integrity. Everything I was told in the beginning turned out to be true. There were no curve balls and my debt was settled in even less time than they originally planned. If you need this kind of help, this is the company to help you.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    Everyone is nice and concerned with helping reduce debt. I always get to speak with a real person and they always are respectful. This has been a great experience and I can't wait to be debt free in only 7 more months. Thank you so much for all of your help Freedom financial.

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    Verified purchase
    StaffProcessTransparency

    Reviewed July 20, 2017

    My experience with this company and staff were outstanding. They took their time and walked me through the process of debt consolidation. The fears that I had about the procedure were completely removed. The staff members were so knowledgeable of all my needs and really made the process easy. Big Kudos to everyone at Freedom Debt Relief.

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    Verified purchase

    Reviewed July 20, 2017

    I am so happy with Freedom Debt Relief because they have already settled 3 of the big accounts. I am on my way of becoming Debt Free because of their help. I am so happy! I would recommend this company to everyone.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed July 20, 2017

    Program works very well. Customer service is excellent. Program enables people to take control of their finances. Enrollment process very well explained and executed. Always available via phone and e-mail. Website is very helpful in tracking progress. Charts show payoff date with and without program as comparison. Accounts are shown with exact progress.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed July 20, 2017

    Bad experience. Been waiting 6 months for you to resolve a problem with the Bank of America acct. Also. Why do you take $543 each month and only pay $100 to the creditor? Would like an explanation but every time I call I get some different excuse. I would NOT recommend you to my friends.

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Hello William,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 20, 2017

    I was told it was a 2 years process maximum but we are going to 4 years now. I appreciate the system but need to find the way to be faster in the process.

    However thank you for the help you have provided me toward the journey.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Nahomie,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 20, 2017

    Freedom Debt Relief helped me get out of a deep hole that I just couldn't seem to get out of. I saw no light at the end and was glad I took the initiative to take the right path to get out of that deep hole. It has been a long way out but am very close to the end now and could not be happier with making the decision to be debt free. Not only do I see this nightmare coming to an end but I have also learned to become more responsible for my spending habits as well so I don't go down the wrong path again... Thanks Freedom Debt Relief!

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    Great help! We had a wonderful experience with FDR. They helped us through some very tough times. With so many folks in the same shape we are in, they should all try out FDR and find out what they can do for them. We were always able to reach a live person when we needed one.

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    Verified purchase
    StaffTransparency

    Reviewed July 20, 2017

    The experience has been very helpful. Also your representatives are very well informed, as well as polite. They instruct you on what to expect as well as how long the help will last. They send up to date reports on your progress as well as how the payoffs are working.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    I had gotten myself into credit card debt. I have to say that a couple more months I will be debt free. Freedom Debt Relief went to work for me immediately. Lowered the debt I owed. Very helpful with any questions you have. Would recommend this program struggling with credit card debt.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    Why would it take so long to pay such a small amount for the last creditor for such a small amount? I called 2 times on this matter. And still took 2 months. And I had to call again. The last I called the service person I talked with helped right away. Thanks to him it got resolved in about a week.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Hurst,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 20, 2017

    Help. Understand your expenses. Access to FDR is easy and their people are pleasant, helpful and most of all knowledgeable. I would recommend them to family, and friends. I have done this to my children who recently lost their job. They were so thankful.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    The service I received signing up was great. The gentleman Josh I talked with was very informative and helpful with all my questions. I would recommend this organization with anybody that is trying to get out of debt without filing bankruptcy.

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    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    Had a great experience with Freedom. They took care of everything for us. Kept us informed when a payment was going to be made. Did all the paperwork with our bills. Thanks for everything. It was so nice not having to worry about collection calls bothering us.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    This company has been extremely helpful in helping me resolve my debt. The people I talk to are very helpful and knowledgeable and are quick to come up with a solution to any problem or question I may have. I would highly recommend Freedom Debt Relief to anyone seeking to get out of debt quickly.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    Thanks to Freedom Debt Relief. I see how my debts are resolved. They are very professional and polite and they're ready to answer any questions you may have. I definitely will recommend Freedom to my friends and family.

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    Verified purchase

    Reviewed July 20, 2017

    I am so happy with the help I got from Freedom Debt. It did take some time to get my debt paid off but worth the wait. Now that I am getting to the end I can relax and move on with my life. I am starting to rebuild my credit back with a car loan and soon to buy a house. Thank you so much.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed July 20, 2017

    Every time I spoke to anyone in phone conversation concerning my debt I was always treated with respect and courtesy -- I was never made to feel stupid or incompetent just because of debt. The process was explained in great detail and I was guided through every step -- everyone was well informed and helpful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    When all debt, was enough in account, 2 accounts still showed as ongoing settlement. When called and asked Freedom what's going on, I was told they couldn't find accounts. Asked to close acct as they still taken money. 1 month got new bills, with same numbers. Don't trust them, liars.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Terry,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    No response received
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 20, 2017

    We have had nothing but complete satisfaction in erasing our debt through Freedom Financial. There is always a friendly knowledgeable person ready to assist us anytime we call with a question. We are very very close to completing our program and are very grateful we chose Freedom.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    Nothing but a good experience resolving any of my debt. Anytime I had to talk to anyone I was never talked to in a manner that made me feel awkward. Kind people willing to help as much as they can. Can't wait to have this resolved and done. Thank you guys for the help!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 20, 2017

    Lack of transparency. We were told we would be done then something else "wasn't resolved." This was after 4 years and every payment on time. Extremely rude phone staff. Should have read consumer affairs reports before enrolling as our accountant suggested.

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    Verified purchase
    Process

    Reviewed July 20, 2017

    It seems like only yesterday that I signed up for this program. One more year and I will be debt free. It does take some discipline on the client's part. Couldn't have done this without your help. Thank you Freedom Debt Relief!

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    Verified purchase
    StaffTransparency

    Reviewed July 20, 2017

    Pleasant associates and very thorough. They took the time to explain everything to me so I would understand and even helped me with the documents on the internet. They have terrific follow up as they are always keeping me informed as to my account standings. I would highly recommend them.

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    Verified purchase

    Reviewed July 20, 2017

    I've been very satisfied with the service. Freedom Debt Relief has provided me over the last several years and I look forward to them helping me resolve my financial issues in the future. I really want to thank them for representing me with the credit card companies and keeping them off my back. Thanks again.

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    Verified purchase

    Reviewed July 20, 2017

    I was going to finish paying my debt in September 2017, I made all my payments but after 3+ years I had to ask for a 2 month break due to financial struggle. Customer care told me then I was going to finish paying my debt in November 2017. That made sense to me (2 months later due to the 2 months I had to delay the payments), I agreed on it and now my dashboard says I will finish paying in February 2018. TOTALLY UNACCEPTABLE. I called and they said it is an automatic system but that my last payment will be in Nov 2017. At this point I am worried about it. Not trusting FDR so much anymore...

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Yneilmar,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 20, 2017

    I cannot give FDR high enough praise. They have not misrepresented their service in any way. Communication with them is always prompt and handled by knowledgeable and understandable staff. Few individuals would have the capability to do on their own what FDR has been able to do for me. Not only would I recommend them to a friend, I have recommended them.

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    Verified purchase
    Customer ServiceProcess

    Reviewed July 20, 2017

    I use to rely on credit cards to get me by in life. Know I am half way to financial freedom. I have been self taught through this program that is not you want in life, but what you need. It is so much easier living within my means. Freedom has been great in solving issues and eliminating phone calls from the creditors. Overall me and my wife are very pleased. Thank You Freedom Debt Relief!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    Although speaking to many representatives, sending numerous emails, and getting the same responses time after time, it has been 4 years and my accounts are still not resolved. With this experience, I truly felt like "just another number." I will NOT be recommending Freedom Debt Relief to anyone in the future.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Melissa,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    No response received
    Verified purchase
    Process

    Reviewed July 20, 2017

    Debt relief is a good program. It help put all my debt into one low monthly payment. Now I'm able to pay rest of my bills without stressing. I would recommend this to anyone trying to get out of debt.

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    Verified purchase

    Reviewed July 20, 2017

    Good not great. My Husband passed away on 2/08/2015. I submit a copy of death certificate almost immediately and the files have not been change to reflect the changes, you are still sending happy birthday notes to him. I wonder the accuracy of my files.

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    Verified purchase

    Reviewed July 20, 2017

    I hope be that all of my credit cards will be off soon. I now only have Walmart and Macy's left. I would also like to know if any settlements have been made for my Walmart credit card and Macy's credit.

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    Verified purchase
    StaffProcess

    Reviewed July 20, 2017

    This has been a very easy process. The representatives are always helpful. If you are near the end of the program, you must stay on top of your accounts because they will get put on the back burner. Overall, a great experience.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Layman,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceTransparency

    Reviewed July 20, 2017

    I was impressed by the whole program and customer service until I reached my last account. Going on 8 months now to settle a $500.00 account it has became pathetic. The communication level from Freedom is poor as well as the customer service assistance! I have countless emails saved also multiple phone calls documented...

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Dear Timothy,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 20, 2017

    Very satisfied -- After 5 years we are now debt free and you just don't know how happy that makes both of us -- Learned a lot from FDR. Appreciate everything you helped us with. Whenever we had questions arise, everyone at FDR was so helpful and gave us the guidelines we needed!!! Very glad we came to you for help!!!

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    It is with much enthusiasm that I am writing to recommend the services of Freedom Debt Relief. I have been using Freedom Debt Relief to reduce my debt for the past five years, and have always been completely satisfied with their performance. They do an excellent job, are always responsive, and offer the most comprehensive services available. We have also contacted them on occasion to add additional debts. They have been very reasonably priced, and always do exactly what they have promised. I'm happy to recommend the services of Freedom Debt Relief.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    The Freedom Debt Relief team did a great job getting me moving back in the right direction and getting a handle on my credit card debt. I look forward to never being in this position again. If you are having troubles don't give up hope. There is a solution and Freedom Debt Relief helped me find it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    I only had $1,000 left to pay off loan. I was a couple of days late, but I asked FDR to make the payment to the creditor. To my shock and dismay, FDR representative never processed that request and that money was sitting in my FDR account for over 1 month. Later FDR renegotiated with creditor, but new settlement says I owe close to $5,000. This is ridiculous and I am very upset about the inconsistent FDR service. The representative promised to follow through, asked for stellar customer service rating, which I gave, but she never followed through to complete my service request.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Ying,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Process

    Reviewed July 20, 2017

    I've been in the program since 2013, have had NO activity on the last 2 accounts in months. I was recently told they need additional months of payments that were supposed to end July (NOW). Terrible (NO) negotiations on the highest of credit cards bank of America w/NO savings (go figure) and the last one American Express not even started to resolve. What kind of place is this... wish I went a different direction.

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    Response from Freedom Debt Relief

    Dear Robert,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Reviewed July 20, 2017

    I think taking this next step in my financial success. I have made some mistakes and things got out of control. I am so glad I took this step towards financial freedom. Everyone has been great with getting my setup and going in the right direction.

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    Reviewed July 20, 2017

    Happy to be making progress towards being debt free. For me this is a gift before I retire from working and still have cash assets... Although less in savings I will be debt free by April 2019... (approx 38 months). Well worth the effort and thank you FDR.

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    Reviewed July 20, 2017

    Freedom Debt Relief has done a wonderful job in helping us to resolve our debt for a lot less than what we owed. This will get us back on track financially in a shorter time frame. The client portal is really great. Thank you FDR.

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    StaffProcess

    Reviewed July 20, 2017

    Truly thankful to be given a viable solution to my financial hardship. Cannot express in words how I feel at this time. Ms. ** stayed with me during the whole process and that really helps. Without her professional advice and assistance we would not be here today. TY.

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    Staff

    Reviewed July 20, 2017

    Freedom Debt helped us out tremendous. On our limited income we would not have made it without their help. Very friendly and helpful. We have already settled one account and are working on three others. Thank you so much Freedom Debt for your help and for doing it so Quickly.

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    Reviewed July 20, 2017

    Freedom Debt Relief has been very easy to work with to resolve my debt. I had three accounts two of which I owed quite large sums to the credit card companies. I'd have already resolved one and in about half way through resolving a second one. Both of which are the large accounts. I know on my own I could never have any chance of becoming debt-free. Freedom Debt Relief has so far lived up to my expectations. I would recommend anyone in my situation to strongly consider using them.

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    Reviewed July 20, 2017

    My experience has been a great one. I have seen the results with my credit score going up and I thank you for all you have done. Tris has been a great experience and I would not hesitate to recommend you.

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    Reviewed July 20, 2017

    At first, I didn't quite know what was going on (no progress), but realized later that my account was building up so action could be started. Since then, I relaxed, and let everyone do their job. My opinion is your system is outstanding. The service is the very best, and your negotiators are top notch. It's been a pleasure so far, and fully expect the rest of my program to be the same. I'm completely satisfied.

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    Reviewed July 20, 2017

    I'm happy that I have one payment to make each month, but I am not happy that I had to ruin my credit to have to do so. Our AC unit went out this summer and we needed a $3500 loan from our credit union, which they denied because we have charge-offs on our credit report. If we can't even get a $3500 loan, then what happens when we have something even more major?? I'll be glad when everything's done and we can start rebuilding our credit.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Quintana,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 20, 2017

    Carol was absolutely AWESOME to work with! Thanks so much! She was helpful, insightful and very knowledgeable. She made me feel like this was the right choice without making me feel like I had no other choice. Once again, thank you very much.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    I am more than pleased we made the decision to go with Freedom Financial for help. They are very organized, helpful, and have provided with a lot of feedback. There have been some months in which my finances were less than they should've been, due to health/hospital issues within my family. They have worked with me and helped me to be able to "stay afloat. Anytime I have needed to speak to them by phone, every single person was kind, knowledgeable, and helpful. They are professional and know what they are doing. I'm quite pleased!

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    Customer ServiceStaff

    Reviewed July 20, 2017

    I have found the staff and services of Freedom Debt Relief have far exceeded my expectations! My communications with all FDR representatives have been professional and thoroughly helpful. I am very happy that I responded to their offer of help and believe I am in good hands.

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    Customer Service

    Reviewed July 20, 2017

    Paying your creditors isn't hard especially when the reason of my default was a substantial salary reduction, but with FDR I have had peace in mind. They took over all the toxic and threatening calls. They have fought untiringly to get me out of this. Good to mention the good deal of having a contract with NLLG. I recommend FDR and NLLG to resolve your debts without hesitation.

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    Staff

    Reviewed July 20, 2017

    I have been in the program for almost a year and during that year I have spoken with several different representatives. I have always been treated with the utmost respect and everyone has been very pleasant to me and very knowledgeable concerning my account. They have kept me informed with all settlements and they have settled all my accounts except one, and they are working on that one diligently. I would highly recommend this company for debt relief.

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    Customer ServiceStaffProcess

    Reviewed July 20, 2017

    Freedom Debt Relief came into my life at a time of crisis for me and my family. I had 7 credit cards out with over $48,000.00 on them. They were coming down on me hard and I did not know which way to turn. I heard an ad on my local radio station and I called the number and the Rep. on the other end was very helpful and reassuring to me that I was in good hands. He was right Freedom Debt Relief has had my back ever since and has helped me all the way. I just have two cards left and I will graduate out of the program in September 2018.

    Every time if I had any questions or concerns Freedom Debt Relief and their staff at any level of my process was very helpful, knowledgeable, and comforting to me and took care of me in a very professional and personable manner. I would highly recommend this company to all my friends and family if they were ever in this financial crisis like I was. Freedom Debt Relief your the best at what you do and I am personally grateful and humbled in all that you have helped me get through with my debt. Thank you.

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    Customer ServiceStaffProcess

    Reviewed July 20, 2017

    So for starters, the thing that I found that set FDR apart from other similar services is the human interaction. My decision was down to 2 companies. FDR had a more human approach, where the other was all totally automated and robotic. The rep that I spoke to made it an easy decision to go with FDR as she was extremely professional, knowledgeable and she legitimately seemed to care about my situation. She exchanged emails, was insanely quick with her responses back to me as well. So far, it's been an amazing experience. I don't know why I waited so long!! If this initial experience and first impression is any indication about how the program will go, I'm super excited to begin!!!

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    Staff

    Reviewed July 20, 2017

    FDR has done a good job getting my debt reduced. I would recommend their services to everyone. It seems like they were a little slow to start but once they started everything seem to be going pretty fast.

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    ProcessTransparency

    Reviewed July 20, 2017

    Best experience I have ever had getting my debt cleared and being debt free. If you are serious about getting debt free Destroy All Credit Cards. This program is hassle free. For what I was in debt this was the best way for me to clear my debt. Do the research and you will find out this is one of the best ways to go with Freedom Debt. Could Not Be More at ease with Freedom Debt doing the work for me. Thank You, Freedom Debt Relief. If I had to do it over again I would use Freedom Debt. Like I said before you need to be serious about this because this is my second time and LAST time. As of two years ago I do not and will not Have any credit cards. You have to make the right decision with your credit. The last time I looked I had a 800 credit score. That's the way I want to keep it.

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    Staff

    Reviewed July 20, 2017

    Yes Sir, I would definitely recommend this company to all my friends!!! Let's face it, nearly every second person that one meets, seems to be in some kind of debt! It's incredible!!! So, I suggest that it's very wise to check with them ASAP! It's also a pleasure to deal with any member of their staff and I feel confident that I will get through this hurdle. Thank you.

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    Staff

    Reviewed July 20, 2017

    Cody was very helpful and detailed. He went over pretty much everything I needed to know, was very helpful. It feels good to be on our way to financial freedom which we have not had for a long time. I would recommend this program to anyone who has had a lot of unexpected debt.

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    Process

    Reviewed July 20, 2017

    In the beginning, ask lots of questions especially the "dumb" ones. It takes a bit to get things moving. TRUST the program. It will not work as fast as you want, depending on your amount of debt, but it does work. Above all Learn! I am almost half way through my program and still become anxious. Summary is 1, ask questions 2, trust 3, learn!

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    Staff

    Reviewed July 20, 2017

    Thank you, Freedom Debt Relief for making me debt free. I appreciate your professionalism and excellent customer care. From beginning to end I was able to communicate with you on my progresses and access my account online without any problems. I appreciate all you've done for me.

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    Price

    Reviewed July 20, 2017

    Freedom Debt Relief has helped me resolve a substantial debt. I did not know where to turn and the credit card companies kept raising my interest rates till I was paying nothing towards my debt. I could barely cover the interest payments. I incurred my debts caring for a family member and after they were gone I realized how much I owed. I had even used a lot of my retirement money I had saved. I should be out of debt within about 14 months and will be able to breathe again. It is all thanks to Freedom Debt Relief.

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    Staff

    Reviewed July 20, 2017

    I am so thankful for both of these groups. They are very professional and helpful and are working very good on reduction for my debts. I am at peace with them. They are known to help people like me honestly. I want also to pay these debts too and I appreciate everything they are doing for me to be able to pay it off. Thank you all for all you are doing to help me and very understanding.

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    Staff

    Reviewed July 20, 2017

    I am so happy that I turned to Freedom Debt Relief, to resolve my debts. They have been very nice, and so straight forward. They have taken care of my debts, and I am on the way to being debt free. Thank you Freedom debt Relief.

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    Customer ServiceStaffTransparency

    Reviewed July 20, 2017

    John was absolutely upfront, clear and concise on how the program works, what to expect, the average length of time to start seeing settlements and ways to shorten the amount of time in the program. He was able to fully answer all of my questions and was unbelievably helpful. Everything from the phone call to underwriting and setting up the online account for my personal plan took under 40 minutes, which far exceeded any expected time frame I imagined. I'd highly recommend using Freedom Debt Relief (as of now, waiting to see how the program goes).

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    Customer ServiceStaff

    Reviewed July 20, 2017

    They are fair and professional. Definitely an option for you that is safer than other shady options in this industry. I appreciate the attention to detail, customer service and client dashboard. So far, we've settled 4 accounts and look forward to those remaining!

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    Customer Service

    Reviewed July 20, 2017

    I have been with Freedom for about a year and find them very easy to talk with. They answer my questions. They have settled 2 out of 4 debts on my account which has eased the stress associated with having debts I was not able to handle myself.

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    Reviewed July 20, 2017

    Starting a debt resolution can be very overwhelming, but they made it very easy and calmed my nerves about the future. They've already settled 3 accounts! Looking forward to the debt free life ahead! I would recommend them to anyone feeling the burden of credit card debt.

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    Customer ServiceTransparency

    Reviewed July 20, 2017

    We have emails to back up all claims and comments. From the beginning to the end, lack of communication, replies to voice messages, promises made that were never followed through along with always blaming us for the end results when we had followed through with our paperwork. This was not an answer to our problem. It compounded it! If there were a -5 I would check it!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Marie,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Process

    Reviewed July 20, 2017

    It is working as advertised, they are paying off debt enrolled in program. I was offered a consolidation loan however the rates and terms did not exceed my current program to make it beneficial for me to enroll in. It is a long process and our credit has suffered greatly, this was known entering into the agreement.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Lang,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceStaff

    Reviewed July 20, 2017

    They have always been there for me and have always answered my questions in a timely manner. They have taken care of my accounts and help me when I didn't know what to say or do and I appreciate it very much.

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    Staff

    Reviewed July 20, 2017

    Excellent Resource for working with your debt and assisting you with payment to your debtors. I find the staff to be knowledgeable, friendly and able to assist you with any of your concerns. They look at the whole picture to understand your short term and long term goals.

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    StaffProcessTransparency

    Reviewed July 20, 2017

    It's hard to describe the incredible relief you have given me through this wonderful program. I can focus on so many more important things in my life now that I have you on my side. Even though I'm only halfway done, I know I can rely on the efficient, dependable and skilled staff there to see me clear to financial freedom! I will never be in this situation again and it's like a new lease on life. A brand new start that I never believed possible. Thank you so much!

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    Staff

    Reviewed July 20, 2017

    I am very pleased with the professional and speedy way they are resolving my debt. They keep in touch with me and keep me updated. This has released a lot of stress in my life. At first I was hesitant to do it but they kept reassuring me. Would recommend to my family and friends.

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    Verified purchase

    Reviewed July 20, 2017

    They have been a breath of fresh air to us! We were going down the hill rapidly and next to going bankrupt! Freedom has saved us and we can see the light at the end of the tunnel! We did not think we would ever be able to say that. Many thanks to "Freedom Debt Relief".

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    Staff

    Reviewed July 20, 2017

    Freedom Debt Relief has helped me immensely with my financial burdens. So far they have settled with two of my creditors and I am truly grateful to have them in my corner and their staff and service methods are excellent. I am always kept informed of everything happening with my account. Thank you.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    From the very first time I called and spoke with Pierre everything has gone smoothly and accurately. Around this time next year everything will be paid off. I owe it all to the great team at your organization. Thank you.

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    Transparency

    Reviewed July 20, 2017

    I am very please with the way you have handled my account. Things have gone just the way you projected. I am please with the way you send out updates to keep us informed of our progress. We are at the point of paying off two of our accounts and will be working on the 3rd.

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    Transparency

    Reviewed July 20, 2017

    So far, I'm pleased. I would like to see my debt paid in full as soon as there is enough money to clear the account. I also have an account, Discover, that I would like to get cleared asap. I have until 8-31-2017 to do something or face a judgment.

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    Online & AppStaff

    Reviewed July 20, 2017

    I am pleased so far with my decision to relieve my debt. Thank you for your help Daniel **, you answered all my questions without any effort. The web site is very easy to use and browse. Thank you again FDR.

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    StaffProcess

    Reviewed July 20, 2017

    Working with Freedom Debt Relief has been great. It's a easy process to work with and all the staff are so helpful. I would recommend them to anyone who is having a problem with their debt. It is so simple to do.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    Freedom Debt Relief has been a lifesaver to us. It puts your mind at ease. Anytime you have a question you can call and everyone there has been so nice and understanding. They really strive to work as hard as they can for you. You can also tract your progress on the dashboard so you know exactly what is going on with your account. Thank you Freedom Debt.

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    Staff

    Reviewed July 20, 2017

    They done such a good job. Saved me money and help so much. My debt is not what it was and everything is getting done even if it is slow but that depends on what you can do also. I can see now how it has helped and I thank you for the help.

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    Customer ServiceTransparency

    Reviewed July 20, 2017

    Highly recommend Freedom Debt Relief. The tranquility that I feel now is so great that I am able to sleep at night. They have lifted a heavy burden off my shoulders. They've arranged a reasonable payment plan suitable to you and the constant communication keeps you posted of any activity with your account.

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    Transparency

    Reviewed July 20, 2017

    This ordeal has been incredibly stressful for me and for my family. My opinion of FDR thus far is mixed. Until I see clear evidence that my debt is going away, and I no longer have these creditors on my back, I will continue to be have some reservations, where I now see nothing but program fees being taken out of my dedicated account and not applied towards any of my account balances. I truly hope this program does as it advertises and bails me out of debt. Otherwise, at this rate, I would certainly be forced into bankruptcy.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Bogdanoff,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 20, 2017

    The first settlement went very well. I was quite pleased. The second settlement ended in me getting a lawsuit filed against me because one payment did not get posted by Citibank and no one seemed to notice for 2 years until I started asking questions about why I was getting sued. I inquired about the money that did not get posted by Citibank and I was assured that the money went back into my account. It did 2 years later when I asked about it and as they were paying that check again. Someone needs to reconcile these things and make sure payments clear the bank. That would make it easier for everyone and avoid your customers getting sued.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Deatherage,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 20, 2017

    So far, so good. They seem very helpful to me. I am working at paying my first of 4 cards off, so pretty early in the game to rate something. We'll see how things go here with the other credit cards I have to pay. I just wish I had a lot more income to pay these off sooner. The more you can provide per month the better it is.

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    StaffProcess

    Reviewed July 20, 2017

    After being forced to medically retire in 2010 I lost part of my wages and we were concerned if we would make it financially. Then we were forced into the open market (Obamacare) for our medical insurance. This was devastating financially. If it weren't for FDR we would have lost everything. I was looking into bankruptcy when I heard an ad on the radio for FDR. I figured I had nothing to lose so I contacted them. That's the best move I've made in a long time. They helped out just as they said they would. So far they have saved us over $25,000, not to mention stopping all the interest accrual. My wife and I are both very pleased with the FDR program. We feel good that we are at least paying back as much as we can to our creditors. All in all this has been a very positive experience. Thanks Freedom Debt Relief!

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    Customer Service

    Reviewed July 20, 2017

    So far it's been pretty nice watching all the cards slowly being paid off. I still get a lot of mail and phone calls from people wanting their money right now but all in all it's been good. Thank you for all your help with this matter.

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    Staff

    Reviewed July 20, 2017

    Everything is going as I expected. Couldn't be any happier. Good feeling to know that my debt will be paid off by the time I retire. I really like that I can check on my progress whenever I want. Everyone I have talked to in office has been very helpful and explains all the questions I have in detail. Glad I picked Freedom Debt Relief.

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    Reviewed July 20, 2017

    I am very much satisfied with Freedom Debt. I will recommend anyone to sign up for this program and I am looking forward to finish paying off my debt as early as possible. I am saving a lot more than I use to.

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    Verified purchase

    Reviewed July 20, 2017

    My Divorce ended me up with a lot debts. I am 62 years old and my life turned upside down for me. I was so blindsided. My credit score went down terribly. Freedom Debt Relief is helping to get back where I need to be. I am learning that I don't need credit cards that I can live without them and living on a budget makes more sense. I am learning that my needs are more important than wants. And even my needs are put on the back burner for awhile because I need to prioritize. It's hard but I am doing it. My debts will be forgiven in 2019 which seems far away but time seems to be moving pretty fast and I will be so happy. My goal is to retire at 65 and I feel it will happen with Freedom Debt Relief. They keep me posted on my progress and cheer me on. Thank you.

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    StaffProcess

    Reviewed July 20, 2017

    I contacted FDR last year and they have been a great group to work with. Easy to deal with and prompt in answering my questions. The process for me was very straight forward and easy to complete. I am about a third of the way in getting my debt problems totally resolved. Wish I had done it sooner, but very glad that I have them on my side now.

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    Staff

    Reviewed July 20, 2017

    Would give a 5 star rating but the client dashboard tool isn't mobile friendly and leaves a lot to be desired but that's more web design than anything else. Other than that they are friendly, fair, honest and above board. They are easy to work with on all levels and really care about the customer.

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    Reviewed July 20, 2017

    I am very happy for all the help Freedom Debt Relief has provided me to settle most of my credit accounts; I cannot wait for the day that I would be debt free. I learned a lesson not to use my credit card unless it is necessary. Thank you Freedom Debt Relief.

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    Customer Service

    Reviewed July 20, 2017

    Anything can help me foreclose accounts. Bad service. No on-time help customer. On customer service phone call one hour last. No one talking to you. NO good anything customer service. Bad service. No one follow my account.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear King,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed July 20, 2017

    Very professional! The representative explained the program so well! Was kind and patient!! When I hung up the phone, I was relieved that finally I will get the help I needed. I think was as if a weight had been lifted off my shoulders!

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    Staff

    Reviewed July 20, 2017

    Very easy, knowledgeable, and stress-free to deal with. Completely lays out the debt free plan and really works hard to get the best deal possible. If you are in this situation I found they are the best to help you find your way out of debt.

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    Staff

    Reviewed July 20, 2017

    Freedom Debt is the best choice I ever made. I am extremely happy with the service that I have been getting. They helped me get the lowest settlement possible. Thank god for Freedom Debt Relief. They stay in contact with you and help you through everything step by step.

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    Staff

    Reviewed July 20, 2017

    Decision making to choose debt relief vs bankruptcy - the consultant I spoke with was very warm, understanding, and knowledgeable. I felt at complete ease when discussing my hardship. She gave me my options and allowed me to think it over. Then she was always courteous with each and every question.

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    Process

    Reviewed July 20, 2017

    I was so happy I called Freedom Debt Relief. Best decision I made. I haves enrolled in the program back in March of 2015. I have 8 cards in the program 3 accounts have been resolved. 5 more to go. It is going to be such a good feeling when my program ends in December 2018. The way the months are flying by I will be done.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    How can I describe the peace of mind and the second chance to get it right; that is what FDR has done for me. I could not have paid off my debts without their professional, knowledgeable and caring staff. It was the best phone call I have ever made.

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    Customer Service

    Reviewed July 20, 2017

    We shaved a great deal of money and time by using Freedom Debt Relief. Highly recommended. Excellent customer service. In a little off 36 months we are debt free. Anyone who would like to reduce their debt in a short time and save a good deal of money should strong look at this company.

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    StaffProcess

    Reviewed July 20, 2017

    I am so pleased with the process so far! Our sales agent, Angeline couldn't have been any nicer! If things go well, we will be debt free before we know it. I will definitely sleep well tonight. Good job everyone at Freedom Debt Relief!

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    Reviewed July 20, 2017

    I love to see how my credit cards are getting paid without me worrying about it. Love the portal and how I'm able to check my progress every time I want to. GREAT PROGRAM, I am now applying for the consolidation loan to accelerate my financial freedom.

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    Staff

    Reviewed July 20, 2017

    Very professional and informative. Made me feel comfortable with my decision by answering all my questions and explaining how debt consolidation works. I am looking forward to paying off my debt and building my credit back up. I wish I would have known about this sooner.

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    Customer ServiceProcess

    Reviewed July 20, 2017

    After 4 years, the contract has been broken several times. Full amounts paid on accounts that I could have done myself. Send emails and never get responses. Threats on deposits. No calls for customer service. I will not recommend this program to anyone.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Jodi,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed July 20, 2017

    I am not happy with FDR. I needed the money in the account to help pay a house payment. I do not need to be lectured on how that affects FDR payments. It is important to us to keep our house. I was frustrated with the person I was talking to so decided to terminate the program. Still need the money.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Gina ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Customer Service

    Reviewed July 20, 2017

    My wife and I will never forget the stress and strain of trying to pay off our creditors. We were afraid to answer our phones. Freedom Debt Relief helped us to breathe and live again. We looked into getting another loan, until we saw the commercial on tv. We know we made the right choice. Thank you goes to Freedom Debt Relief.

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    Customer ServiceTransparency

    Reviewed July 20, 2017

    Mike explained everything to the point. He explained it to me page page so I can understand everything that will happen to get my credit situated. When I was going over my paperwork and I didn't understand something, I called him the next day and he answered all my questions.

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    Customer Service

    Reviewed July 20, 2017

    I can't begin to tell anyone who will listen HOW fabulous Freedom Debt Services are... When I initially called no one made me feel like a dummy for getting in debt so far... I was treated like an adult NOT A CHILD... It feels so good to see those charge cards being paid off AND TO NEVER RETURN AGAIN. The stress is also gone not to mention all those horrible phone calls I used to ignore... Your company is the BEST EVER. THANK-YOU.

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    Staff

    Reviewed July 20, 2017

    I have been dealing with Freedom Debt Relief for approximately a year now. I have resolved one account and getting close to resolving another. These accounts would not have been resolved without the help that Freedom Debt Relief has given me. Everyone that I have dealt with during this past year has always been very courteous and professional and I feel confident they will continue to help me resolve my debt obligation.

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    Customer Service

    Reviewed July 20, 2017

    Every time when I have had any problem Thomas always come to help handle any issues that I was faced. Thank you so much for being on my side. I am recommended to my son to make call with his credit card problems to Thomas ** and I am 100% sure he will help.

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    Verified purchase

    Reviewed July 20, 2017

    When I received my Capital One small claims court papers, I was very concern and confused about the process of the lawsuit. I contacted Freedom Debt Relief and was assured the matter would be handled thru the national litigation law group. I was instructed what to do next and the NLLG was contacted and the matter handled within days. Thank you for easing my peace of mind!

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    Customer ServiceStaff

    Reviewed July 20, 2017

    Customer service has been very helpful, always pleasant and willing to answer every question in a timely manner. I have had nothing but great service, and so happy to know that this company doesn't treat you as if you were a robot. I love how you are talking to a real person and not an answering machine when you have to call for questions. Thanks Freedom!!

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    Customer ServiceStaff

    Reviewed July 20, 2017

    FDR has done all that I could have asked in resolving my debt while saving me money. They worked with me when I had difficulty fulfilling my obligation and they made it painless. I would definitely recommend them. The customer service is top notch, and they go out of their way to be helpful.

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    Verified purchase
    Process

    Reviewed July 20, 2017

    I got into debt not through my own fault and Freedom came to my rescue. I am about half way through the process and Freedom has taken care of everything. I appreciate the relief of debt but appreciate even more the relieve of stress.

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    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    In the beginning I was hesitant but I wish I had consolidated years ago. They took away my financial stress. The phone calls from bill collectors stopped and I felt like I would breath again. Jump ahead a few years and I am almost out of debt.

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    Verified purchase

    Reviewed July 20, 2017

    At first, looking into Financial Freedom. I was very nervous. They took me step by step, even though it took some time to pull the trigger. They set up a payment plan to my budget, that was very fair. Freedom has saved me a lot of money & I will be debt free in just 3 years!! They have spoken to all my creditors and have settled my accounts one by one for far less than what I owed. I can't thank Freedom enough for helping me get back on track, where I belong. I would recommend them in a heartbeat to anyone!!! Thanks again for all the help Freedom!!!

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    Staff

    Reviewed July 20, 2017

    Not perfect but very helpful. I have a pending issue I am very worried about. But overall they are attentive and give good advice. I would recommend this service to any one who wants to avoid bankruptcy. In my case, it is to eliminate my debt before retirement.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    So far I've had an amazing experience with Freedom Debt Relief. Zachary was such a big help. He stayed in contact with me even though sometimes I was unable to get to my phone. He answered all of my questions! He never made me feel bad. Thank you again Zach!

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    Customer ServiceStaffTransparency

    Reviewed July 20, 2017

    I hesitated for months before finally making the phone call. My sister and brother-in-law highly recommended this company. It finally came time and I was nervous, upset, and didn't know what to expect. My call was answered Kayleene ** and within seconds I was at ease. Ms. ** explained everything thoroughly and made sure that I understood or asked if I had any questions. She was professional yet made me feel that I was not just another anonymous person... that she was truly listening. I am so impressed and I just started this. I would surely recommend this company and especially Kayleene ** to others.

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    Staff

    Reviewed July 20, 2017

    Freedom Debt Relief has been successful in helping me get debt free. They let me know about each creditor. They keep me informed about each settlement and to get my approval. I would advise anyone to let them help them. We are please with their help.

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    Customer ServiceStaffProcessTransparency

    Reviewed July 20, 2017

    All of the details of the program were explained in great detail and very clearly. I really appreciate the assistance. Jennifer did an outstanding job of helping with everything. I would highly recommend the program and especially Jennifer with her thoroughness and great customer service skills.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    So far everything and everyone has been great. I would definitely recommend my family and friends to your services. Very friendly staff and helpful. I am so glad I found your site online. I am still learning your site. But I always just call and speak in person. So cannot wait until my debt is gone. Thanks to y'all.

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    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    So far everything is going as expected. Anytime I have a question I call and they have always helped me with my problems. I am very excited about the coming months. They are paying on two of my accounts and almost ready to start another. Glad I decided to go with Freedom Debt Relief.

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    Staff

    Reviewed July 20, 2017

    Freedom has truly given me Freedom and peace of mind. I am absolutely so grateful for FDR. You have given me my life back. My only regret is not contacting Freedom Debt Relief sooner. I have no more stress or worries, no debt collectors contacting me. I am so absolutely impressed with the compassion and knowledge of all the employees at FDR. All of y'all are Rock STARS.

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    Verified purchase

    Reviewed July 19, 2017

    Freedom Debt Relief has been a big relief for me. I don't have to worry about paying my bills one by one but they are combined into one bill monthly. I have a peace of mind knowing that my bills were reduced and I can just relaxed.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 19, 2017

    I have been happy with the service provided. Customer service representatives have always been kind; however, one spoke on matters beyond her scope of knowledge. I was approaching a court date for being sued on a debt for an account that had not yet reached an agreement and she stated that I don't need to go the hearing and I should ignore it (on a recorded line as advised by rep). I went to court and represented myself and luckily there was an agreement made the day before my court date and the judge accepted the payment schedule and advised me that had I not appeared, she would have ruled in favor of the plaintiff.

    Accurate communication needs improvement as this could have resolved without having to proceed to court. Freedom Debt Relief advises customers to utilize the $12 per month legal assistance; however, upon reading the terms of the legal service, had I requested legal assistance I would have incurred more debt from legal fees not covered by the monthly fee for service, thus being counterproductive for goals of debt relief.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Kennedy,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 19, 2017

    Until I was enrolled with Freedom Debt Relief my life was a mess. I didn't know what was going to happen to my life. I can said they saved my life because I'm someone that can't leave under pressure so since Freedom Debt Relief come into my life everything changed. I'm able to breathe and all my bills are being reduced tremendously and paid on a timely basis. The most importantly I'm almost be free of my debt. So thank you Freedom Debt Relief and continue being the best that you are. God bless.

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    Online & AppStaff

    Reviewed July 19, 2017

    My financial picture is due to family hardships. Freedom was the best option for me, they have come through for me and my creditors. The website is easy to use and set up all accurate information on your accounts. The customer support is excellent wonderful staff to talk to every time I needed some information. Thank you Freedom, thank you! For your services and being there for me.

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    Customer ServiceStaff

    Reviewed July 19, 2017

    They are always very helpful, very considerate, listen, and do their best to answer your questions! We have been clients since 2015 and without their help we would have had to declare bankruptcy. They have taken most the stress out of our financial burden. We have resolved one account and are working towards another one complete in Dec. Thank you!

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    Verified purchase

    Reviewed July 19, 2017

    I made some stupid decisions that put me into severe credit card debt. From the beginning of reaching out to Freedom Debt Relief I have been treated with respect and an obvious willingness on the part of all to help me in my time of worry and anxiety regarding what to do with the debt I was under. I also elected to have National Litigation Law Group, PLLC to help me with any lawsuit notices I may receive and I have found that to have been a very wise decision. Between Freedom Debt Relief and National Litigation Law Group, PLLC I have experienced a peace of mind that I definitely could have obtained on my own.

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    Verified purchase
    Process

    Reviewed July 19, 2017

    We struggled with debt and could never find a trustworthy solution to help us get out until we found FDR!! From the start of the process, through the entire journey thus far, we have been nothing but 100% pleased! FDR even sends us birthday wishes! FDR made us and continues to make us feel like we are not failures due to our debt! THANK YOU.

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    StaffProcess

    Reviewed July 19, 2017

    I am so pleased to have Jon as my agent. He is very good in every way possible. I'm grateful for his promptness, willing to help with all my questions. His knowledge made the process easy and quick. He has a great personality, such a good guy.

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    Customer ServiceStaffProcess

    Reviewed July 19, 2017

    I enrolled in the program a little over a year ago. So far I am happy with the program and the way the people have treated me, when I have called in to get questions or concerns answered. The people have been very positive and respect and willing to help with the concern or question.

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    StaffProcess

    Reviewed July 19, 2017

    I am glad that I chose this program as a fresh start on building my credit and getting out of debt. I would recommend this program to family members and friends any day. They are fast at getting the job done and taking over your debt real quick. They are there when you need them. Thanks FDR???

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    Verified purchase
    Staff

    Reviewed July 19, 2017

    I have just started with the program so I can't say much about it yet. The people I have been in contact with have all been very nice and helpful. I am looking forward to seeing positive results and appreciate the help and guidance I have received so far.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 19, 2017

    I lost my job in May of 2016. Did not know what to do as was over my head in debt. Did not want to do bankruptcy. Saw ad on Freedom Debt Relief. Called and they have helped me to have peace of mind and clear up a big part of my debts. They are great. People I worked with were extremely helpful, understanding, and friendly.

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    Verified purchase
    Staff

    Reviewed July 19, 2017

    Looking forward to being debt free. The people are so nice so helpful. I am so excited to be debt free like I said. Will be a good feeling when buy a house! The time seems to be flying by. It's great to see my numbers going up, instead of down.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 19, 2017

    The individuals were very helpful, walk me through the process and were able to answer all my questions and they made me feel comfortable. I would definitely recommend the company to any of my family and friends. I'm going to service.

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    Verified purchase

    Reviewed July 19, 2017

    I'm getting bomb my collection calls. OneMain Financial and Chase Bank has been calling me. I paid my credit cards for Chase Bank in July. I haven't paid OneMain Financial yet. I did start up a new bank account from my job.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Julian ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Price

    Reviewed July 19, 2017

    Still have no idea where my money went. Did you take all of your money out first? How much you charge for service? I should have asked this and more before I signed on with you. When will you start paying my other accts.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello George ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 19, 2017

    I am pleasantly surprised and pleased with this company. So far, they have kept their word and are doing just what they say they will do. In the space of two months they have already settled four of my debts -- they just went right to work and are getting it done -- I am so, so happy. Thank you Freedom Debt Relief... at this point in our relationship, I am well pleased.

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    Verified purchase
    Customer Service

    Reviewed July 19, 2017

    I had to quit working due to health problems and I was having a really hard time keeping my bills paid. Freedom Debt Relief has helped me get back on track. I no longer have the stress of if I am going to be able to pay my bills or getting phone calls from bill collectors.

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    Transparency

    Reviewed July 19, 2017

    I had received other companies that had to do with reducing debt, but the way explained it to me, I did not trust them and never thought of doing it. The way Linda ** explain it to me, I and my wife were very interested. What she told us is the way it's been. The money that is deducted from my bank account, we do not feel it. My wife and I are very happy the way thing have been going. As of today we have paid off or are in agreement with that account and we are paying them off. When we started we had 36 accounts and as of today we have about 23 or 24 paid off or getting. When we started Linda told us that it would take 46 to 48 months which I think is fair to what we were in debt. We are very happy with Freedom Debt Relief and we would recommend it to everyone that need help. It is better than Bankrupt. We are very happy the way things are going. Thank You Freedom Debt Relief.

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    Price

    Reviewed July 19, 2017

    FDR has been able to reduce my credit card debt by about 50% per creditor. I am very satisfied with their performance. I would recommend to a friend. It isn't a free service and charges can get a bit steep. Couldn't really do it by myself.

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    Verified purchase
    Staff

    Reviewed July 19, 2017

    Can't wait for this journey to began and end. You guys were very informative about my situation. You are trained to have a lot of patience. I hope I have made a good decision, with this company. I hope this process moves so fast that I don't remember any of this.

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    Verified purchase

    Reviewed July 19, 2017

    Was struggling from a pay cut and living off of my credit cards. Once my cards were maxed out, I found I was paying almost double my car payment monthly. I saw your ad in perfect timing. With Angel's help, I'm now able to make one reasonable payment and still manage to survive. A true blessing.

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    Verified purchase

    Reviewed July 19, 2017

    Hi. At first wasn't sure this was for me but now after 4 months I see things working out and I believe this company was the best thing for me. I would totally recommend them to anyone. I feel like I'll be out of debt sooner than I thought. Thank you very much.

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    Verified purchase
    Process

    Reviewed July 19, 2017

    I would recommend Freedom Debt Relief program because it helped me to change habits, reach goals, and gain confidence! I began the program in total financial disarray. My life was falling apart. I could not see the light at the end of the tunnel. I felt totally helpless. My son sat down with me and we called the Freedom Debt Relief program. Thank you Freedom Debt Relief!

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    Staff

    Reviewed July 19, 2017

    For the first day that I speak with Amber **, I was sure that everything was going to be good and perfect like is. She make me feel so comfortable that I feel secure... thanks you, and sure I be recommended with others persons.

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    Verified purchase

    Reviewed July 19, 2017

    I have had nothing but great satisfaction from Freedom Debt Relief. They have taken a very large burden off my chest and I am extremely grateful for that. My debt is getting erased and without filing for bankruptcy. I may not be able to pay the debt in its totality, but at least they are getting some of it back...

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    Verified purchase
    Staff

    Reviewed July 19, 2017

    Whenever I contacted you I received great help in filling out all the forms and answering all my questions. I am very grateful for the courtesy and knowledge everyone gave me and gave me confidence in filling out all the forms.

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    Verified purchase
    StaffProcess

    Reviewed July 19, 2017

    I had a great experience with Freedom Debt Relief. The process was very quick and simple. The staff were very thorough and knowledgeable. The process was very easy to understand and I felt very comfortable asking questions. They exceeded my expectations.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 19, 2017

    My experience so far with Freedom Debt Relief has been a very good experience. They are very friendly and any question you ask, they respond back in a timely manner. The Dashboard is very user friendly and a great tool to use. I also like the fact that there are Attorneys assigned to us if we need help with a Credit Card Company.

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    Verified purchase

    Reviewed July 19, 2017

    I'm not happy that my Capital One accounts have not been settled at this point in time. My cards were charged off. I thought a settlement with them would have taken place by now. I Would like a faster resolve in the near future. Ppplease!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Kiensler,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 19, 2017

    The person who helped me was great. That was Chris **. She was a lot of help and I could call on her anytime I needed something. And I would recommend this program to anyone. They saved me around 20,000. Thanks so much for the help and support during this 3 years.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 19, 2017

    In general they have worked well with me to solve my best problems. They are always available and quick to respond. I am not a huge fan of the website. The charts there can be a little confusing. However, they have been polite, timely with information and professional.

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    Verified purchase
    Customer Service

    Reviewed July 19, 2017

    Freedom Debt Relief came at a time we were quickly running out of money. Initially it was stressful when the creditors began to call but Freedom was prompt in providing instructions on how to handle most of the situations we would face going through this transition. I am happy to say that in following their advice, we are a lot closer to being debt free and once again enjoying peace of mind.

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    Verified purchase

    Reviewed July 19, 2017

    Overall my experience with FDR has been extremely positive. They settled my debt with accuracy and in a timely manner. I chose to utilize the legal assistance and found that service invaluable. I am relieved that I utilized this company for assistance in eliminating my debt.

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    Verified purchase

    Reviewed July 19, 2017

    My wife had discovered Freedom Debt Relief when she wanted to pay off one of my bills. At first I was skeptical, but I did some research with the Better Business Bureau and found that they had some high marks for what they promised to do and for customer satisfaction. We are still in the process of having our debt paid down but I couldn't be more pleased. They keep us informed and are always there whenever we are in meltdown mode! Plus, they have already saved us a substantial amount. We thank you for all you do in our behalf.

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    Customer ServiceTransparency

    Reviewed July 19, 2017

    Communication is bad!!! Freedom Debt Relief got a settlement agreement for one of my loans, Mariner Finance. The payment never was sent on time, so Mariner backed out of the agreement, left me now going to court, losing a day's pay, and fighting garnishment. Had no idea this settlement wasn't kept until I received court papers in the mail!!! Tried communicating with them and they transfer me over to NLGG, which in return tells me Freedom Debt Relief should be dealing with this!! Very unsatisfied!!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Kelly,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 19, 2017

    I am not always sure where I stand in my payoff. When I call I have been told several different stories about how long it will take until I am done with the program. Much of the time I felt nothing is being done. And it seems that I am paying more money than I owed in the first place.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Schmicker,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed July 19, 2017

    I contacted Freedom on a whim thinking no one could help me with getting out from under the debt short of bankruptcy. I spoke with Jose and he was very professional and reassuring that yes, there was a way they could help me. So far from start to the point I am at, it has been a very smooth process. Looking forward to being debt free in the near future instead of the far future.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 19, 2017

    I feel stress free and peace of mind after in program with FDR. Customer service is really good, access to online account is easy and understandable. Customer service staffs are nice and helpful. Thanks a lot Freedom Debt Relief for helping me.

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    Verified purchase
    StaffProcessTransparency

    Reviewed July 19, 2017

    We just started the program and so far everything has gone well. We would recommend Freedom Debt Relief. Everything is explained very well and the packet explaining what to do is very helpful as are the people who work with you.

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    Verified purchase

    Reviewed July 19, 2017

    I am very pleased with your service and professionalism and how quickly the negotiations are taking place. Very happy! I should have done this a long time ago. I am happy to be almost debt free. I will definitely recommend to friend. Happy!

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    Verified purchase
    Customer Service

    Reviewed July 19, 2017

    Terrible customer response when down to our last creditor and had more money in our bank than was owed on the debt. Took an extra 5 months to settle last account and every time I called I got the runaround that it was in process. Once debt was finally settled the refund of our additional bank has taken way too long.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Fabbian,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Process

    Reviewed July 19, 2017

    When I decided to use Freedom Debt I was not sure of the outcome. They have exceeded my hopes and have been supportive every step of the way through the process. I highly recommend to anyone who needs to get out of credit card debt!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 19, 2017

    The customer service reps are very helpful and respectable. They really go out of their way to help you understand and let you know what is going on with your account. Anytime I have a problem and I call Freedom they are always quick to help and help you to understand.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 19, 2017

    I have been very happy with the people I've spoken with at Freedom Debt Relief. The only bad thing is that I'm getting phone calls from all over the country from other Debt Relief companies. I just tell them that I already had a company helping me and do not mention your name. Financially, I am having problems but will survive. I got a notice from Crossroads Financial Technologies yesterday and I really don't understand what they are telling me but I will be contacting Freedom for an explanation tomorrow after I read this one more time. I have gotten 2 or 3 calls from Capital One and I will fill out the form giving Freedom the permission to close their accounts (which is why they are calling me). I would recommend Freedom to any of my family or friends who might need help. Thank you for all of your help.

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    Customer Service

    Reviewed July 19, 2017

    I started trying to add my husband and a credit card of his. I mailed paperwork on July 5, 2017. They never got it and then I was given the wrong email address sent it to. They don't see it and Monday I faxed and so far y'all don't have yet. I need this added to my account. Please help.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Taylor,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 19, 2017

    I would recommend them to anyone! They help and are easy to talk to when I have questions. They help when I need help with paying my full amount. I love that it's easy to just call, ask what you want, and they work so hard to get what is best for you.

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    Freedom Debt Relief Company Information

    Social media:
    Company Name:
    Freedom Debt Relief
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    PO Box 2330
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85002-2330
    Country:
    United States
    Website:
    www.freedomdebtrelief.com

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