Freedom Debt Relief Reviews

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About Freedom Debt Relief

Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.

Pros
  • No fees until settlement reached
  • Highly rated customer service
  • Works with high debt amounts
Cons
  • Can lower your credit score
  • Some reports of communication issues

Freedom Debt Relief Reviews

Over 25k reviews since 2012

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    How do I know I can trust these reviews about Freedom Debt Relief?
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    Page 147 Reviews 28835 - 29035
    Verified purchase

    Reviewed July 21, 2017

    I have engaged FDR to help me with my debt situation and so far, I am satisfied with them on how they are handling it. They are constant contact with me and anytime I have questions, I get on my dashboard and submit enquiries and get answers. Responses are usually between 12/24 hours.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    My experience was great and everyone was very friendly and helpful. The whole experience has been easy and stress free. I would recommend Freedom Debt Relief to anyone. I only just started, but so been simple and giving me a peace of mind.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    I was very skeptical at first with consolidating my debt. I'm glad I did my research and went with such an amazing company. They have helped me through a difficult time and the amazing representatives have been on point with helping me resolve my debt in the quickest way possible.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    I have experienced the best service from your company! I have resolved most of my issues with my creditors and look forward to resolving the few that remain. Your staff has been very helpful and informative and the legal side has been able to resolve the sticky creditors.

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    Verified purchase
    Customer ServiceProcess

    Reviewed July 21, 2017

    I was incredibly nervous and skeptical about using a debt relief company. Diana made me feel at ease, took all the time I needed to answer every one of my questions and never made me feel bad about going through the process to help get my debt under control. I can't wait to be debt free and have a fresh start with my credit! Thank you!!

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    They are an amazing company that keeps me informed. They are amazing at answering my questions and making me feel secure with choosing them to help me. They work extremely hard to relieve all my issues fast and seamless. Never would expect a company to work this hard for their customers.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 21, 2017

    Freedom Debt Relief is a great company and helped me more than I could have by myself. They are professional and walked me through everything. They are just a phone call away if I have questions. I would recommend them to friends and family. Compared to other companies they are #1 in my book.

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    Verified purchase

    Reviewed July 21, 2017

    Negative thoughts about my experience. These last 15 months have been very disturbing. One account has taken 15 months to resolve. I asked that you resolve it for the full amount which is available in my account. To date, it's Still not done. I am tired of getting totally screwed on my taxes each year. I have had a very bad experience. I am Trying not to be angry but I am. So you can your company and put it where the sun don't shine. I would not recommend you to anyone.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Patricia ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    When we initially entered into the process, we were told that the time to correct our problem would take 4 years. It has in actuality taken almost 5 years. I'm sure there have been mitigating circumstances in the negotiation process that have contributed to the terms being lengthened. By and large we have been satisfied with the services rendered. Although, it would occasionally be nice to receive an actual phone call from a living representative of your company. Thank you for all of your hard work.

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    Verified purchase
    PriceStaffProcess

    Reviewed July 21, 2017

    I was having difficulties in paying off high interest rate bills and instead of filing for bankruptcy, I wanted to pay what I owed to those I had made purchases from, but from having less money available was not able to make any progress. I researched to find a better way to go. I ran across the advertisement online and found the Freedom Debt Relief program. I qualified and have qualified for the program and very happy to be able to pay for my debts at a rate I can afford. I highly recommend this program. The stressful situation has been relieved and I am able to manage better my finances. Give it a try! It works and the people that I have worked with are so very nice, understanding and helpful.

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    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    Freedom helped me get my finances back on track. In just three years I have become debt free, after facing a wall of debt upon losing my job and getting one that paid much less. I would recommend their services to anyone that cannot dig themselves out. Everyone was extremely helpful during the entire process.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    I always am responded to in a timely manner. My questions are always addressed. If the answer is not known immediately someone WILL get back with you with the answer. I always am responded to with respect and kindness!

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    Verified purchase

    Reviewed July 21, 2017

    I started the program in 2015 and have a little more than a year to pay off what would have taken me more than 35 years had I not sought the help of FDR. I couldn't be happier with the support I have received and the debt that has been eliminated.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Even though we're seniors we did accumulate some debt about $60,000.00. It would have taken us about 25 years to pay off. I found Financial Freedom on the internet and they were wonderful in helping us get our debt paid off in 4 years. They are great negotiators. We have 1 year to go and we can hardly wait and we will be CELEBRATING. Thank you Financial Freedom.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    Very happy with personnel. Know their job and to the best of their knowledge. Are friendly make you feel part of the family. Answer all question. This is the best. Just happy with everyone. Willing to answer any question.

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    Verified purchase

    Reviewed July 21, 2017

    Whenever I have a question, it is handled quickly and professionally. There was only one time when I felt a little left out on what was going on. One acct. was approved to be resolved through negotiation. I thought the acct. was in 'progress' and taken care of. What actually happened was that the original creditor changed their mind regarding the settlement. I was never notified of this, so my record and the client dashboard did not match. I understand that this sometimes happens. It would have been great if I was notified regarding the change of mind on the creditor's part. Perhaps this is something that can be resolved in the future. Otherwise, I'm super happy about choosing FDR. I would recommend FDR without any hesitation.

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    My experience has been very good. My credit score had even gotten better. If I knew anyone that needs help I would recommend you to them. I will be glad when all of my creditors are paid off. Thank you for helping me with all of my questions. Customer service is very helpful also.

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    Verified purchase
    Customer ServiceProcess

    Reviewed July 21, 2017

    Our program has been running smoothly for a couple years now. Time has gone by faster than I could imagine and I am almost done with it. No more harassing phone calls and letters, and one by one they are being paid off! Thank you Freedom Debt Relief!

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    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    Deciding to put our financial problems in Freedom's hands was a wonderful decision for us. It's been 4 1/2 years since we started with 15 accounts to solve & we only have 2 left. Our credit score didn't take a huge hit. We'll be debt free except for our house & car payments. We've learned a lot & have had great support & customer service. We'd definitely recommend them!

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    Verified purchase

    Reviewed July 21, 2017

    I am very pleased with everything that Freedom Debt Relief has done for me thus far, however the only downfall is that you are unable to change your monthly payment amount if you need to. Sometimes you can't afford the same amount you started with.

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    Verified purchase
    Process

    Reviewed July 21, 2017

    After some system issues on our system, everything was great and the process easy to use. Appreciate the help Steve ** gave us. If the rest of the process goes this quick you would not be able to improve anything.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    The gentlemen that first helped me was great. Towards the end everything started changing. And all the information once given started changing. I feel like I was lied to, statements were changed, all of the sudden I was owing seemed like more money more fees and it made me feel like you people were taking advantage of me and there was nothing I could do about it. Your company had me over a barrel and I had no chance or recourse but to do what you told me to do. I would never ever work with your company again. Nor would I recommend you to others. I repeat I have never felt like I have been lied to, taken advantage of and put in a spot of no return like your company has done to me.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Mulder,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 21, 2017

    Freedom Debt Relief is doing a great job at paying my credit cards off in half the time that I would have. I do not know what I would have done without their help. I had tried every thing that I could think of and I did not want to go into bank bankruptcy so I got a hold of Freedom Debt.

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    Verified purchase

    Reviewed July 21, 2017

    Just found out that because FDR made a payment late on my Sears account the $6000 negotiated has become N/V therefore having to renegotiate the $ two thousand something balance therefore making me have to pay out more $$. I'm upset because that late payment had nothing to do with me & now I am being penalized making the time longer now with the program. If FDR knew of this then I don't understand why I was not contacted. I just want this mistake fixed and done with!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Costa ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 21, 2017

    Thanks to Freedom Financial I have not had to worry about creditors for the past three years. I love how easy and stress free they have made taking financial control back in my life. The monthly payment comes right out of my account and I have a budget I can live with while my accounts are settled one by one. There is finally a light at the end of the tunnel.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    From the easy to navigate website to the courteous and knowledgeable customer service the experience has been first class. I would not hesitate to recommend this service to anyone and appreciate the help I have been given. Thank you very much for your assistance and professionalism.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    The negotiations with creditors have drug on and not all to the best for me. No real communication from the staff. Also they have only called when requested and I never know what is really going on with any of the creditors. I feel I was mislead when signing up.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Macpherson,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 21, 2017

    I am so pleased with the results Freedom Debt has offered me. When it comes to my bills, I am stress free. The personnel I have worked with have been very helpful and have made my journey comfortable. At this point I am past half ways to paying off my debt. Be positive and before you know it, you will have money in your pocket again. Thank you.

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    Verified purchase

    Reviewed July 21, 2017

    Freedom Debt Relief has helped me relieve a lot of stress in my life. Just a little concerned about the last two debts because I was supposed to be Debt free in August and now it's been moved up to November. Other than this I would recommend this organization to anybody.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    Happy with Freedom Debt Relief. However I want it to stop by 42 months. Not any more than that. Very happy with the results. Happy with everyone who I talk to when I call Freedom Debt Relief. Glad to have them help us with our financials problems. Very informative when I call.

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    Verified purchase

    Reviewed July 21, 2017

    It has been a long 4 years and I am looking forward to being completely and totally debt free. I have a few more to complete and the money is in the account to pay off. So Thank you FDR for helping me along this journey.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Freedom Debt Relief have been so helpful that I would recommend them to anyone. My husband and I appreciate their help. They are there for you and they don't judge you. I hope that their clients get the help they need like we did. Without them I don't know where we would be at. Thank you again.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    I have been a member for over 3 years. If for any reason I have to contact someone, everyone has been very friendly and given me great service. I highly recommend them to anyone with a financial struggle and difficulty with their credit card payments.

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    Verified purchase

    Reviewed July 21, 2017

    I was struggling because I lost two lucrative part-time jobs. I could barely make minimum payments. Now I am scheduled to graduate the program in three months, and my credit is on the cusp of Excellent! You gave me my life back! Thank you!

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    Verified purchase

    Reviewed July 21, 2017

    Excellent company in helping me to reduce and or eliminate my debt. The company has eliminated and satisfied several of my debtors through payments and one by forgiveness and/or litigation. I would recommend this company to others as a way to reduce their debt.

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    Verified purchase
    Staff

    Reviewed July 21, 2017

    Very satisfied with the results that were better than I expected. Most settled with 1/2 the debt on the credit cards. Even though this was what was promised when I signed up, I wasn't sure, but now I am. Would definitely recommend to anyone with debt they are having trouble paying. Can't wait until the last one is settled so I am finished. Good job overall.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    These wonderful people have been a tremendous help in reducing my debit. Everyone is so friendly and helpful. No matter when you call there is always a person to get you the answers you need. I enjoyed the personal nonjudgemental treatment.

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    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    Really been a life saver. The staff also has been great. KEEP IT UP!!! They also helped me when one company sued me and took me to court. Thank God I had attorney protection. Really helped. The process has been slow but well worth it. Thanks again.

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    Verified purchase
    StaffProcess

    Reviewed July 21, 2017

    I am very thankful I applied for this help. I am very pleased with the information I was given to help me know this is the program for me. I will be debt free in 4 years. Very friendly staff and would refer anyone to use this business to help them as well.

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    Verified purchase
    Process

    Reviewed July 21, 2017

    Freedom Debt Relief is my big help for my debt. Without this help; I'm never able to resolve this. Even FDR is slow on the process but the result of debt relief negotiation is great. It's no good by not paying the debt in full but I had no choice because hard to find work.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2017

    Everything went smooth and well, I was amazed at how helpful and willingly the company is to help out. When it came down to the welcome call, I was transferred then told they couldn't complete it. It took almost a week to do it.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Simmons,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed July 21, 2017

    I appreciate Freedom Financial negotiating the credit card bills because for years I kept up but only making the minimum payments. I would have never paid them off and now I can see the light at the end of the tunnel. The customer service is great. I recently had back surgery and suspended my payments for two months but now I'm back to work and I know it was inconvenient but they helped me through it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    Always very helpful!! I have already recommend Freedom to a few people. I didn't know where to get help but found Freedom and been very satisfied with the service. Every phone call to them was solved when I needed helped or had a question.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    I am very pleased with everything so far. About to get second bill paid. Will get third bill paid in October. Everybody very friendly and helpful. They go out of their way to help me to understand everything. THANK YOU VERY MUCH...

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    Verified purchase

    Reviewed July 20, 2017

    My experience with FDR has been everything that Shawn ** told me it would be. My payment have been deducted on the day that was promised. FDR sends me e-mails on a regular basis. Progress on my delinquent account are being lowered as promised. I am really satisfied with the service I have received. Thank!

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    Verified purchase

    Reviewed July 20, 2017

    This is one of the best programs out to help people with their debt. I would definitely recommend this program to anybody that has a financial problem like mine. It has helped me regain my financial status almost to where it was. It saved me from bankruptcy, thank you Freedom Debt Relief!!!

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    Verified purchase

    Reviewed July 20, 2017

    Out of debt fast! I started out over $30,000 in debt and Freedom Debt Relief has helped me dig my way out! I didn't want to just walk away from what I owed, so FDR rallied for me and got an amount I could afford to pay off. I am almost finished paying off my debtors and the relief I feel is overwhelming. Thank you FDR for helping me!

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    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I think I have very good helping experience from this company. They can answer all I want to know and will give me the answer, I really appreciate that! If next time my friends ask me about that, I will very happy to tell them about that great company.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    Never had any problems; always very helpful when I contact them. I am very glad that I found out about them. They have been very helpful. I recommend them to anyone that needs help with their bills. I am glad to doing business with them.

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    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    About a month ago, when I called and asked Alex ** @ customer service to adjust the monthly payment of mine because I have managed to take care of two payments outside of my account with Freedom due to your missing court issues mistakenly long time ago, she immediately helped me to reduce the monthly payment after research. I was really impressed to have her prompt help regarding the issue. If you can reach her, please praise her efficiency and servicehood for your customers.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    I was literally so overwhelmed with debt when I was medically retired from the military and did not receive my retirement party for nearly a year, that it felt like my life was over. After talking to Freedom's counselors and they asked me I could settle all of my debt with their program, I was skeptical. It's been over 2 years, and I have only a couple small accounts left to settle. FDR had helped me get my life back. My credit score was close to 400. Today it is at 610. FDR is a business I would recommend to anyone who feels they are not going to make it financially. They are still here for me, and I am forever grateful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    I started with 3 creditors and a 48 month program. I am very happy with how smoothly Freedom took over. I followed the directions and had virtually no harassment. The first 2 creditors went fine and have both been completed. But Chase has been hanging on, always saying "upcoming" on the portal. Each month my completion date moves farther out. Now I'm not done until March 2018. I should be done September 2017. Nothing is happening with Chase... No one even lets me know. I tried calling my Freedom agent, who has been very helpful so far, but he has not returned my calls.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Rose,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 20, 2017

    Negotiations with card representatives were expedient and successful. Freedom Debt Relief counselors were always helpful and professional. Out of eight accounts, six have been settled and the seventh is well on its way... The settlement amount already determined. Number eight is a small figure amount.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    Freedom Financial staff has been so helpful from beginning to end. Always there to answer all your questions and make sure you feel comfortable with your decisions. Yes, I would recommend Freedom Debt Relief to a friend in need of getting out of Debt.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    I am very happy and would recommend this company. It a difficult time and you need people to be considered and to answer all your questions. They helped me do something I know I could not have done myself. They show me how to get myself back on track.

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    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    Service in all areas has been less than satisfactory. Every time I call I get the same song and dance about what is being negotiated and the current status of those negotiations. Accounts have defaulted because you saw fit to take your fee before paying the debtor.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Pedro,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 20, 2017

    Happy with the help they are giving me. They provide me with the necessary tool help get my debt down. I would recommend this to anyone who has been having problems with debt. I'm happy I found them it really putting me on track to where I need to go.

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    Verified purchase
    Online & AppStaff

    Reviewed July 20, 2017

    Great company! My debt is being resolved quickly at a reasonable rate and the staff is very friendly. I appreciate that they worked with me to set up a payment plan that works for me. The website is easy to use and lets me monitor my account and watch my progress.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    Thanks for the great and friendly service. And I would definitely recommend your services to other. You worked hard to reduce my debt and the payments were low enough so it was not such a trial to come up with the payment.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    Freedom is very fair and understand their client’s hardships and works with them to resolve their debt the best way they can. Customer service is very helpful and do anything they can to not only help you pay off your debt but keep current on other payments one might have.

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    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    Customer service has always been nice & answered my questions. But I can't generate my account which I use to be able to see what the fees are. I have called 4 times & was told it would be fixed, it hasn't. So I'm not happy about that. I use to be able to see everything that was going on.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    Excellent service, they understood what I was going through. My husband was very ill at time I sign with Freedom Debt Relief. They saved me thousands of dollars. I will be debt free in another year and will be able to retire. Thank you Freedom!

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    Verified purchase
    Robert increased rating by 2 stars.
    Customer ServicePrice
    After a positive interaction with Freedom Debt Relief, Robert increased their star rating on July 3, 2018.

    Updated review: July 3, 2018

    Freedom Debt Relief accomplished what they said they would do. I appreciate everything they accomplished for me. The only small problem is that they were not very prompt in responding to some of my concerns. However, they did improve over time.

    Original Review: July 20, 2017

    Whenever I request information via the email, it seems it takes forever to get a response. Also, I've been advised "not to worry" about my debts because it takes time to resolve them all. I understand and am trying to stay calm. I've been advised that my debt with State Farm and Bank of America would be negotiated at $1,553.15 and $8,160.85 respectively. Now I'm being advised State Farm wants to pursue 100% of what is owed. The problem is that both of these debtors increased considerably due to the interest being applied. Whenever I expressed my concerns, I'm told not to worry. So, now I'm worried once again.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Tanges,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 20, 2017

    All positive, professional, would recommend your services to anyone needing assistance like I did!!! Very helpful whenever I had a question. I can't say one negative comment. Everything worked on schedule. I was kept informed of all progress. I give a five star rating in all areas.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    Freedom helps me to solve my credit problems, my credit score is up now and I'm very happy with it. I will recommend it to my friends who needs same advice that can helps everyone. I trust freedom advisor and every time when I call they gave me a good suggestion.

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    Verified purchase

    Reviewed July 20, 2017

    Without FDR we didn't have a good plan to get out of debt. We struggled with job loss, medical bills and elder care issues for family. Putting a plan in place has relieved a great deal of stress for us and now retirement is getting close to reality.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    2015 was a bad year for me. My nephew died, my car died, our boiler died, my mother had a stroke. I had to make a major change in the way I spent and Freedom Debt Relief took all the weight off my shoulders. I paid off my nephew's funeral, bought a new boiler and a new (used) car, and have paid off two of my credit cards because I put my trust in them. They are always there for me. I would recommend them to anyone. They gave me back control of my life when it had suddenly spun out of control.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed July 20, 2017

    I am thankful for the professional manner with I have been worked with in this program. They have kept me informed with updates and concerns. They help me find an answer for the debt crisis in my life. Their encouragement along the way has been great.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    I have been well taken care of by FDR, as there has always been friendly, fast, efficient customer service anytime I needed to ask a question or had a problem. I am almost to the end of my settlements with them, and have saved a lot of money, time and frustration with their help. I truly appreciate all they have done for me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    We are happy that Freedom has helped us. The dashboard is hard to get our statements and there are times we would have liked to know more about what was going on. We are looking forward to being out of debt! We will say that the people we talk to on the phone are very helpful. Thank you for helping us!

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    StaffTransparency

    Reviewed July 20, 2017

    I was in bad debt when I decided to separate from my husband. I felt bad and decided to try to pay the debt we owed on my own. I was only working a part-time job and figured out that there was no way I could pay off the debt and pay rent and utilities and food. I found FDR online after many searches. They listened to my explanation, understood my reasons, and were there to help me. I am now debt free, back with my husband, and feeling good about myself once again. Thank you FDR for giving me back the strong woman I once was.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    I was seriously stressed and hopeless with my credit card debt situation, until I made the phone call, and the representative told me he had the same experience 17 years prior that day and he is now helping others to solve their issues and guide them to make a better choice. That is when HOPE was then again in my vocabulary. And since then I have recommended it to several friends that I know that are going thru the same issues. Their customer service is excellent and when you speak with them over the phone, they make you feel like another member of their family. I am lucky to have found them and to make the decision I made to have them help me.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    If you need help fixing your credit, I would definitely recommend this company! They are pleasure to work with, great customer service!!! Freedom Debt Relief is a great place to help you fix your credit card debt. Great great company!!!

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    Customer ServiceStaffTransparency

    Reviewed July 20, 2017

    They answered all questions in a timely manner. Great to work with. They were in constant communication with me to let me know the status of our account. I would recommend to anyone looking to get out of a financial burden without filing bankruptcy.

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    Customer ServiceOnline & AppProcess

    Reviewed July 20, 2017

    My process was easy from beginning to end. The customer service has been great. Their website is wonderful. Anything you need to do you can do there and navigate easily. They gave me a date that my debt would be resolved and it has been met. Thank you.

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    Staff

    Reviewed July 20, 2017

    I'm nearly thru with my 48 month debt reduction with only 1 creditor left to negotiate. FDR has been helpful every step of the way. I highly recommend them to help relieve the stress and burden of paying down your debt.

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    Customer Service

    Reviewed July 20, 2017

    Things were going well until I decided to pay off and graduate early. I sent a large amount of money to pay off my account. Nothing has happened even after repeated calls. My account has been stagnant for at least 6 weeks and I can't get any answers. Up until now things were going well.

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Dear Todd,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    Working with Freedom Debt Relief has been a great experience that has provided great relief. Customer service has been wonderful to work with. Everyone has been respectful and helpful during every interaction. I would recommend FDR to anyone struggling with debt.

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    Reviewed July 20, 2017

    FDR is very good at helping people recover from being over extended financially. They systematically developed a pay back schedule you can manage. They keep you informed on any changes. I found that they are easy to communicate with. I hope I don't have to recommend any of my friends to use their services.

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    Staff

    Reviewed July 20, 2017

    They always have patience and try to help with all questions you may have. Very friendly. Offers many methods and solutions and try to educate you to not see yourself in this debt issue again in the future. The only thing I would like is more methods to make extra payments besides the one assigned monthly.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    They resolved my debt but took their time doing it, sometimes sitting on funds weeks before making contact. Very hard to get a hold of, would be nice to have a designated customer service agent that customers can email, call etc.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Hicks,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Price

    Reviewed July 20, 2017

    Started program and was told they could negotiate all. Untrue. Had a judgment for full pay on one large card. Then was offered to move to plus program. Told them estimates were incorrect but they swore they were correct. Then they bailed on that agreement and threw me back in original program. Cost me thousands in lost negotiations (literally) as they had negotiated some debts and then backed out of deals. Now will be paying for a total of five years to settle all. Could have do this little on my own without paying fees for nothing.

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Dear Timothy,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Process

    Reviewed July 20, 2017

    I am very happy with your services. It has been a life saver. It has given my credit a new life. I would recommend this program to many of my friends. Shortly I will be able to start my credit off on a clean slate. I like how I was so well informed on my changing and improving credit. Thanks.

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    Process

    Reviewed July 20, 2017

    The program is very basic and the fees are extremely high. It is very difficult to get questions answered. I have had an account paid in over a year and the status has not changed to completed. I think a faster program would have worked better for me.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Saily,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 20, 2017

    When you have financial hardship and don't know where to turn, this company helps to give you peace of mind. They follow thru with the information given to you and are very professional when handling situations. They are helping me to resolve my debt quicker than expected.

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    StaffProcess

    Reviewed July 20, 2017

    Everything is working great. Except for the back taxes notices. Don't remember being informed about that down to the last debt. Hoping to maybe done ahead schedule but on time is good as well… Very pleased with the process. Good job.

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    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    None of my inquiries of late has been addressed with me nor resolved. I would never recommend Freedom Debt Relief to my family, friends or strangers. You have a lot to learn about customer service. I am still waiting for someone to contact me regarding an offer to settle the 2 remaining accounts in my program. It has been a few months since I have received a call and now I have over an 800.00 balance in my account. This is unacceptable.

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Dear Tracy,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    No response received
    Verified purchase
    StaffTransparency

    Reviewed July 20, 2017

    Everyone has been very helpful in helping me clear up my debt since I was force to retire when the company went under. Anytime l needed help someone was there to help me as soon as possible, answered all my questions and made sure l had my questions answered.

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    Verified purchase

    Reviewed July 20, 2017

    I have been extremely pleased with the handling of my debt and recommend it to anyone looking to get out of debt professionally. I appreciate the effort that has been put forth on my case to help my wife and I achieve a eight year goal. It has been a long rough road, but I am glad Freedom Financial was there to help us get debt free!

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    ProcessTransparency

    Reviewed July 20, 2017

    My experience with FDR has been very easy and convenient. I have appreciated how simple they make the entire process. I like being able to be contacted through text message. I also appreciate the email updates. I look forward to finishing with FDR and finally being debt free.

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    Staff

    Reviewed July 20, 2017

    You have been a great service. I have enjoyed it. You helped me get out so much more quicker. I will recommend you. Thank you so much. I have told people about you and will keep telling them. I will use you in the future if I need to. It was so quick. Thank you.

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    Verified purchase

    Reviewed July 20, 2017

    Freedom Debt Relief stays with you the entire time, they really get creditors off your back. Just follow their guidelines and before you know it you are making low payments and your debt is disappearing. I know I used to stress out to get bills paid. Now I am almost completely debt free. Thank you so much FDR!!!

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    Verified purchase

    Reviewed July 20, 2017

    I always have a great experience when working with Freedom Debt Relief. I am looking forward to ending my debt with Freedom Debt this month, I hope. I hope I am never in debt again as this experience has taught me to manage my money much better.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    Works exactly as described when signing up. Freedom has negotiated my debts down to a fraction of the original debt. I have spoken to them more than once, very professional and very friendly. I would highly recommend them to anyone who has gotten their self into financial difficulties. Simply follow their plan to the letter and all moves along well. Thanks Freedom!

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    Customer Service

    Reviewed July 20, 2017

    FDR has helped our family get out of our over 30K worth of credit card bills in just over 3 years. They negotiated and settled with the debtors for less than 50% of the original amount owed. It hasn't always been easy but they have been there to answer all of our questions throughout. Choosing FDR has been one of the best financial decisions we've ever made.

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    Customer ServiceProcessTransparency

    Reviewed July 20, 2017

    Using FDR was a difficult decision for me because I wanted to pay back my debt honestly with my creditors. What was sold to me and what happened was 2 different things. I was told that they would be in touch with my creditors but they don't call anyone until money is built up. Then when a settlement is reached they are unable to make further contacts until more money is built up. They also pay themselves before they work on settlements. Their fees are high and were not disclosed in the sales call. They told me they would prevent lawsuits and yet I ended up with 2. In addition, they would not allow me to lower my payments when needed at the end of the program. The monthly fees and costs to transfer money also add up and were not disclosed. The satisfaction of paying my debt in less than 4 years is nice. I would have appreciated better communication and more disclosure.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mary ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed July 20, 2017

    I was given exactly correct information regarding the program. No hidden agendas. Very happy! People are in need of help with finances will not drown if they follow the procedures! The staff was amazing, prompt and courteous. I'm am forever making better choices with my finances.

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    Verified purchase

    Reviewed July 20, 2017

    Very happy with the help you provided in settling my debt settlements. My debt was reduced by about half for four different accounts. Thank you thank you very much. It was a pleasure working with your company and will recommend to friends if needed.

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    Staff

    Reviewed July 20, 2017

    Freedom Debt Relief was a life saver. They really helped with a difficult and daunting financial situation my family was facing. The employees were always helpful and had the highest integrity. Everything I was told in the beginning turned out to be true. There were no curve balls and my debt was settled in even less time than they originally planned. If you need this kind of help, this is the company to help you.

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    Staff

    Reviewed July 20, 2017

    Everyone is nice and concerned with helping reduce debt. I always get to speak with a real person and they always are respectful. This has been a great experience and I can't wait to be debt free in only 7 more months. Thank you so much for all of your help Freedom financial.

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    StaffProcessTransparency

    Reviewed July 20, 2017

    My experience with this company and staff were outstanding. They took their time and walked me through the process of debt consolidation. The fears that I had about the procedure were completely removed. The staff members were so knowledgeable of all my needs and really made the process easy. Big Kudos to everyone at Freedom Debt Relief.

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    Verified purchase

    Reviewed July 20, 2017

    I am so happy with Freedom Debt Relief because they have already settled 3 of the big accounts. I am on my way of becoming Debt Free because of their help. I am so happy! I would recommend this company to everyone.

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    Customer ServiceProcessTransparency

    Reviewed July 20, 2017

    Program works very well. Customer service is excellent. Program enables people to take control of their finances. Enrollment process very well explained and executed. Always available via phone and e-mail. Website is very helpful in tracking progress. Charts show payoff date with and without program as comparison. Accounts are shown with exact progress.

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    Customer ServiceTransparency

    Reviewed July 20, 2017

    Bad experience. Been waiting 6 months for you to resolve a problem with the Bank of America acct. Also. Why do you take $543 each month and only pay $100 to the creditor? Would like an explanation but every time I call I get some different excuse. I would NOT recommend you to my friends.

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Hello William,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 20, 2017

    I was told it was a 2 years process maximum but we are going to 4 years now. I appreciate the system but need to find the way to be faster in the process.

    However thank you for the help you have provided me toward the journey.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Nahomie,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 20, 2017

    Freedom Debt Relief helped me get out of a deep hole that I just couldn't seem to get out of. I saw no light at the end and was glad I took the initiative to take the right path to get out of that deep hole. It has been a long way out but am very close to the end now and could not be happier with making the decision to be debt free. Not only do I see this nightmare coming to an end but I have also learned to become more responsible for my spending habits as well so I don't go down the wrong path again... Thanks Freedom Debt Relief!

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    Staff

    Reviewed July 20, 2017

    Great help! We had a wonderful experience with FDR. They helped us through some very tough times. With so many folks in the same shape we are in, they should all try out FDR and find out what they can do for them. We were always able to reach a live person when we needed one.

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    StaffTransparency

    Reviewed July 20, 2017

    The experience has been very helpful. Also your representatives are very well informed, as well as polite. They instruct you on what to expect as well as how long the help will last. They send up to date reports on your progress as well as how the payoffs are working.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    I had gotten myself into credit card debt. I have to say that a couple more months I will be debt free. Freedom Debt Relief went to work for me immediately. Lowered the debt I owed. Very helpful with any questions you have. Would recommend this program struggling with credit card debt.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    Why would it take so long to pay such a small amount for the last creditor for such a small amount? I called 2 times on this matter. And still took 2 months. And I had to call again. The last I called the service person I talked with helped right away. Thanks to him it got resolved in about a week.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Hurst,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 20, 2017

    Help. Understand your expenses. Access to FDR is easy and their people are pleasant, helpful and most of all knowledgeable. I would recommend them to family, and friends. I have done this to my children who recently lost their job. They were so thankful.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    The service I received signing up was great. The gentleman Josh I talked with was very informative and helpful with all my questions. I would recommend this organization with anybody that is trying to get out of debt without filing bankruptcy.

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    Customer Service

    Reviewed July 20, 2017

    Had a great experience with Freedom. They took care of everything for us. Kept us informed when a payment was going to be made. Did all the paperwork with our bills. Thanks for everything. It was so nice not having to worry about collection calls bothering us.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    This company has been extremely helpful in helping me resolve my debt. The people I talk to are very helpful and knowledgeable and are quick to come up with a solution to any problem or question I may have. I would highly recommend Freedom Debt Relief to anyone seeking to get out of debt quickly.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    Thanks to Freedom Debt Relief. I see how my debts are resolved. They are very professional and polite and they're ready to answer any questions you may have. I definitely will recommend Freedom to my friends and family.

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    Verified purchase

    Reviewed July 20, 2017

    I am so happy with the help I got from Freedom Debt. It did take some time to get my debt paid off but worth the wait. Now that I am getting to the end I can relax and move on with my life. I am starting to rebuild my credit back with a car loan and soon to buy a house. Thank you so much.

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    Customer ServiceProcessTransparency

    Reviewed July 20, 2017

    Every time I spoke to anyone in phone conversation concerning my debt I was always treated with respect and courtesy -- I was never made to feel stupid or incompetent just because of debt. The process was explained in great detail and I was guided through every step -- everyone was well informed and helpful.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    When all debt, was enough in account, 2 accounts still showed as ongoing settlement. When called and asked Freedom what's going on, I was told they couldn't find accounts. Asked to close acct as they still taken money. 1 month got new bills, with same numbers. Don't trust them, liars.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Terry,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    No response received
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 20, 2017

    We have had nothing but complete satisfaction in erasing our debt through Freedom Financial. There is always a friendly knowledgeable person ready to assist us anytime we call with a question. We are very very close to completing our program and are very grateful we chose Freedom.

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    Staff

    Reviewed July 20, 2017

    Nothing but a good experience resolving any of my debt. Anytime I had to talk to anyone I was never talked to in a manner that made me feel awkward. Kind people willing to help as much as they can. Can't wait to have this resolved and done. Thank you guys for the help!

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    Customer ServiceStaffTransparency

    Reviewed July 20, 2017

    Lack of transparency. We were told we would be done then something else "wasn't resolved." This was after 4 years and every payment on time. Extremely rude phone staff. Should have read consumer affairs reports before enrolling as our accountant suggested.

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    Verified purchase
    Process

    Reviewed July 20, 2017

    It seems like only yesterday that I signed up for this program. One more year and I will be debt free. It does take some discipline on the client's part. Couldn't have done this without your help. Thank you Freedom Debt Relief!

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    StaffTransparency

    Reviewed July 20, 2017

    Pleasant associates and very thorough. They took the time to explain everything to me so I would understand and even helped me with the documents on the internet. They have terrific follow up as they are always keeping me informed as to my account standings. I would highly recommend them.

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    Verified purchase

    Reviewed July 20, 2017

    I've been very satisfied with the service. Freedom Debt Relief has provided me over the last several years and I look forward to them helping me resolve my financial issues in the future. I really want to thank them for representing me with the credit card companies and keeping them off my back. Thanks again.

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    Verified purchase

    Reviewed July 20, 2017

    I was going to finish paying my debt in September 2017, I made all my payments but after 3+ years I had to ask for a 2 month break due to financial struggle. Customer care told me then I was going to finish paying my debt in November 2017. That made sense to me (2 months later due to the 2 months I had to delay the payments), I agreed on it and now my dashboard says I will finish paying in February 2018. TOTALLY UNACCEPTABLE. I called and they said it is an automatic system but that my last payment will be in Nov 2017. At this point I am worried about it. Not trusting FDR so much anymore...

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Yneilmar,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 20, 2017

    I cannot give FDR high enough praise. They have not misrepresented their service in any way. Communication with them is always prompt and handled by knowledgeable and understandable staff. Few individuals would have the capability to do on their own what FDR has been able to do for me. Not only would I recommend them to a friend, I have recommended them.

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    Customer ServiceProcess

    Reviewed July 20, 2017

    I use to rely on credit cards to get me by in life. Know I am half way to financial freedom. I have been self taught through this program that is not you want in life, but what you need. It is so much easier living within my means. Freedom has been great in solving issues and eliminating phone calls from the creditors. Overall me and my wife are very pleased. Thank You Freedom Debt Relief!

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    Customer ServiceStaff

    Reviewed July 20, 2017

    Although speaking to many representatives, sending numerous emails, and getting the same responses time after time, it has been 4 years and my accounts are still not resolved. With this experience, I truly felt like "just another number." I will NOT be recommending Freedom Debt Relief to anyone in the future.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Melissa,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    No response received
    Verified purchase
    Process

    Reviewed July 20, 2017

    Debt relief is a good program. It help put all my debt into one low monthly payment. Now I'm able to pay rest of my bills without stressing. I would recommend this to anyone trying to get out of debt.

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    Verified purchase

    Reviewed July 20, 2017

    Good not great. My Husband passed away on 2/08/2015. I submit a copy of death certificate almost immediately and the files have not been change to reflect the changes, you are still sending happy birthday notes to him. I wonder the accuracy of my files.

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    Verified purchase

    Reviewed July 20, 2017

    I hope be that all of my credit cards will be off soon. I now only have Walmart and Macy's left. I would also like to know if any settlements have been made for my Walmart credit card and Macy's credit.

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    StaffProcess

    Reviewed July 20, 2017

    This has been a very easy process. The representatives are always helpful. If you are near the end of the program, you must stay on top of your accounts because they will get put on the back burner. Overall, a great experience.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Layman,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceTransparency

    Reviewed July 20, 2017

    I was impressed by the whole program and customer service until I reached my last account. Going on 8 months now to settle a $500.00 account it has became pathetic. The communication level from Freedom is poor as well as the customer service assistance! I have countless emails saved also multiple phone calls documented...

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Dear Timothy,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 20, 2017

    Very satisfied -- After 5 years we are now debt free and you just don't know how happy that makes both of us -- Learned a lot from FDR. Appreciate everything you helped us with. Whenever we had questions arise, everyone at FDR was so helpful and gave us the guidelines we needed!!! Very glad we came to you for help!!!

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    It is with much enthusiasm that I am writing to recommend the services of Freedom Debt Relief. I have been using Freedom Debt Relief to reduce my debt for the past five years, and have always been completely satisfied with their performance. They do an excellent job, are always responsive, and offer the most comprehensive services available. We have also contacted them on occasion to add additional debts. They have been very reasonably priced, and always do exactly what they have promised. I'm happy to recommend the services of Freedom Debt Relief.

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    Staff

    Reviewed July 20, 2017

    The Freedom Debt Relief team did a great job getting me moving back in the right direction and getting a handle on my credit card debt. I look forward to never being in this position again. If you are having troubles don't give up hope. There is a solution and Freedom Debt Relief helped me find it.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    I only had $1,000 left to pay off loan. I was a couple of days late, but I asked FDR to make the payment to the creditor. To my shock and dismay, FDR representative never processed that request and that money was sitting in my FDR account for over 1 month. Later FDR renegotiated with creditor, but new settlement says I owe close to $5,000. This is ridiculous and I am very upset about the inconsistent FDR service. The representative promised to follow through, asked for stellar customer service rating, which I gave, but she never followed through to complete my service request.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Ying,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Process

    Reviewed July 20, 2017

    I've been in the program since 2013, have had NO activity on the last 2 accounts in months. I was recently told they need additional months of payments that were supposed to end July (NOW). Terrible (NO) negotiations on the highest of credit cards bank of America w/NO savings (go figure) and the last one American Express not even started to resolve. What kind of place is this... wish I went a different direction.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Robert,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 20, 2017

    I think taking this next step in my financial success. I have made some mistakes and things got out of control. I am so glad I took this step towards financial freedom. Everyone has been great with getting my setup and going in the right direction.

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    Reviewed July 20, 2017

    Happy to be making progress towards being debt free. For me this is a gift before I retire from working and still have cash assets... Although less in savings I will be debt free by April 2019... (approx 38 months). Well worth the effort and thank you FDR.

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    Reviewed July 20, 2017

    Freedom Debt Relief has done a wonderful job in helping us to resolve our debt for a lot less than what we owed. This will get us back on track financially in a shorter time frame. The client portal is really great. Thank you FDR.

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    StaffProcess

    Reviewed July 20, 2017

    Truly thankful to be given a viable solution to my financial hardship. Cannot express in words how I feel at this time. Ms. ** stayed with me during the whole process and that really helps. Without her professional advice and assistance we would not be here today. TY.

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    Staff

    Reviewed July 20, 2017

    Freedom Debt helped us out tremendous. On our limited income we would not have made it without their help. Very friendly and helpful. We have already settled one account and are working on three others. Thank you so much Freedom Debt for your help and for doing it so Quickly.

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    Reviewed July 20, 2017

    Freedom Debt Relief has been very easy to work with to resolve my debt. I had three accounts two of which I owed quite large sums to the credit card companies. I'd have already resolved one and in about half way through resolving a second one. Both of which are the large accounts. I know on my own I could never have any chance of becoming debt-free. Freedom Debt Relief has so far lived up to my expectations. I would recommend anyone in my situation to strongly consider using them.

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    Reviewed July 20, 2017

    My experience has been a great one. I have seen the results with my credit score going up and I thank you for all you have done. Tris has been a great experience and I would not hesitate to recommend you.

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    Reviewed July 20, 2017

    At first, I didn't quite know what was going on (no progress), but realized later that my account was building up so action could be started. Since then, I relaxed, and let everyone do their job. My opinion is your system is outstanding. The service is the very best, and your negotiators are top notch. It's been a pleasure so far, and fully expect the rest of my program to be the same. I'm completely satisfied.

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    Reviewed July 20, 2017

    I'm happy that I have one payment to make each month, but I am not happy that I had to ruin my credit to have to do so. Our AC unit went out this summer and we needed a $3500 loan from our credit union, which they denied because we have charge-offs on our credit report. If we can't even get a $3500 loan, then what happens when we have something even more major?? I'll be glad when everything's done and we can start rebuilding our credit.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Quintana,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 20, 2017

    Carol was absolutely AWESOME to work with! Thanks so much! She was helpful, insightful and very knowledgeable. She made me feel like this was the right choice without making me feel like I had no other choice. Once again, thank you very much.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    I am more than pleased we made the decision to go with Freedom Financial for help. They are very organized, helpful, and have provided with a lot of feedback. There have been some months in which my finances were less than they should've been, due to health/hospital issues within my family. They have worked with me and helped me to be able to "stay afloat. Anytime I have needed to speak to them by phone, every single person was kind, knowledgeable, and helpful. They are professional and know what they are doing. I'm quite pleased!

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    Customer ServiceStaff

    Reviewed July 20, 2017

    I have found the staff and services of Freedom Debt Relief have far exceeded my expectations! My communications with all FDR representatives have been professional and thoroughly helpful. I am very happy that I responded to their offer of help and believe I am in good hands.

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    Customer Service

    Reviewed July 20, 2017

    Paying your creditors isn't hard especially when the reason of my default was a substantial salary reduction, but with FDR I have had peace in mind. They took over all the toxic and threatening calls. They have fought untiringly to get me out of this. Good to mention the good deal of having a contract with NLLG. I recommend FDR and NLLG to resolve your debts without hesitation.

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    Staff

    Reviewed July 20, 2017

    I have been in the program for almost a year and during that year I have spoken with several different representatives. I have always been treated with the utmost respect and everyone has been very pleasant to me and very knowledgeable concerning my account. They have kept me informed with all settlements and they have settled all my accounts except one, and they are working on that one diligently. I would highly recommend this company for debt relief.

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    Customer ServiceStaffProcess

    Reviewed July 20, 2017

    Freedom Debt Relief came into my life at a time of crisis for me and my family. I had 7 credit cards out with over $48,000.00 on them. They were coming down on me hard and I did not know which way to turn. I heard an ad on my local radio station and I called the number and the Rep. on the other end was very helpful and reassuring to me that I was in good hands. He was right Freedom Debt Relief has had my back ever since and has helped me all the way. I just have two cards left and I will graduate out of the program in September 2018.

    Every time if I had any questions or concerns Freedom Debt Relief and their staff at any level of my process was very helpful, knowledgeable, and comforting to me and took care of me in a very professional and personable manner. I would highly recommend this company to all my friends and family if they were ever in this financial crisis like I was. Freedom Debt Relief your the best at what you do and I am personally grateful and humbled in all that you have helped me get through with my debt. Thank you.

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    Customer ServiceStaffProcess

    Reviewed July 20, 2017

    So for starters, the thing that I found that set FDR apart from other similar services is the human interaction. My decision was down to 2 companies. FDR had a more human approach, where the other was all totally automated and robotic. The rep that I spoke to made it an easy decision to go with FDR as she was extremely professional, knowledgeable and she legitimately seemed to care about my situation. She exchanged emails, was insanely quick with her responses back to me as well. So far, it's been an amazing experience. I don't know why I waited so long!! If this initial experience and first impression is any indication about how the program will go, I'm super excited to begin!!!

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    Staff

    Reviewed July 20, 2017

    FDR has done a good job getting my debt reduced. I would recommend their services to everyone. It seems like they were a little slow to start but once they started everything seem to be going pretty fast.

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    ProcessTransparency

    Reviewed July 20, 2017

    Best experience I have ever had getting my debt cleared and being debt free. If you are serious about getting debt free Destroy All Credit Cards. This program is hassle free. For what I was in debt this was the best way for me to clear my debt. Do the research and you will find out this is one of the best ways to go with Freedom Debt. Could Not Be More at ease with Freedom Debt doing the work for me. Thank You, Freedom Debt Relief. If I had to do it over again I would use Freedom Debt. Like I said before you need to be serious about this because this is my second time and LAST time. As of two years ago I do not and will not Have any credit cards. You have to make the right decision with your credit. The last time I looked I had a 800 credit score. That's the way I want to keep it.

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    Staff

    Reviewed July 20, 2017

    Yes Sir, I would definitely recommend this company to all my friends!!! Let's face it, nearly every second person that one meets, seems to be in some kind of debt! It's incredible!!! So, I suggest that it's very wise to check with them ASAP! It's also a pleasure to deal with any member of their staff and I feel confident that I will get through this hurdle. Thank you.

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    Staff

    Reviewed July 20, 2017

    Cody was very helpful and detailed. He went over pretty much everything I needed to know, was very helpful. It feels good to be on our way to financial freedom which we have not had for a long time. I would recommend this program to anyone who has had a lot of unexpected debt.

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    Process

    Reviewed July 20, 2017

    In the beginning, ask lots of questions especially the "dumb" ones. It takes a bit to get things moving. TRUST the program. It will not work as fast as you want, depending on your amount of debt, but it does work. Above all Learn! I am almost half way through my program and still become anxious. Summary is 1, ask questions 2, trust 3, learn!

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    Thank you, Freedom Debt Relief for making me debt free. I appreciate your professionalism and excellent customer care. From beginning to end I was able to communicate with you on my progresses and access my account online without any problems. I appreciate all you've done for me.

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    Price

    Reviewed July 20, 2017

    Freedom Debt Relief has helped me resolve a substantial debt. I did not know where to turn and the credit card companies kept raising my interest rates till I was paying nothing towards my debt. I could barely cover the interest payments. I incurred my debts caring for a family member and after they were gone I realized how much I owed. I had even used a lot of my retirement money I had saved. I should be out of debt within about 14 months and will be able to breathe again. It is all thanks to Freedom Debt Relief.

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    Staff

    Reviewed July 20, 2017

    I am so thankful for both of these groups. They are very professional and helpful and are working very good on reduction for my debts. I am at peace with them. They are known to help people like me honestly. I want also to pay these debts too and I appreciate everything they are doing for me to be able to pay it off. Thank you all for all you are doing to help me and very understanding.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    I am so happy that I turned to Freedom Debt Relief, to resolve my debts. They have been very nice, and so straight forward. They have taken care of my debts, and I am on the way to being debt free. Thank you Freedom debt Relief.

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    Customer ServiceStaffTransparency

    Reviewed July 20, 2017

    John was absolutely upfront, clear and concise on how the program works, what to expect, the average length of time to start seeing settlements and ways to shorten the amount of time in the program. He was able to fully answer all of my questions and was unbelievably helpful. Everything from the phone call to underwriting and setting up the online account for my personal plan took under 40 minutes, which far exceeded any expected time frame I imagined. I'd highly recommend using Freedom Debt Relief (as of now, waiting to see how the program goes).

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    Customer ServiceStaff

    Reviewed July 20, 2017

    They are fair and professional. Definitely an option for you that is safer than other shady options in this industry. I appreciate the attention to detail, customer service and client dashboard. So far, we've settled 4 accounts and look forward to those remaining!

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    Customer Service

    Reviewed July 20, 2017

    I have been with Freedom for about a year and find them very easy to talk with. They answer my questions. They have settled 2 out of 4 debts on my account which has eased the stress associated with having debts I was not able to handle myself.

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    Verified purchase

    Reviewed July 20, 2017

    Starting a debt resolution can be very overwhelming, but they made it very easy and calmed my nerves about the future. They've already settled 3 accounts! Looking forward to the debt free life ahead! I would recommend them to anyone feeling the burden of credit card debt.

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    Customer ServiceTransparency

    Reviewed July 20, 2017

    We have emails to back up all claims and comments. From the beginning to the end, lack of communication, replies to voice messages, promises made that were never followed through along with always blaming us for the end results when we had followed through with our paperwork. This was not an answer to our problem. It compounded it! If there were a -5 I would check it!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Marie,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Process

    Reviewed July 20, 2017

    It is working as advertised, they are paying off debt enrolled in program. I was offered a consolidation loan however the rates and terms did not exceed my current program to make it beneficial for me to enroll in. It is a long process and our credit has suffered greatly, this was known entering into the agreement.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Lang,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    They have always been there for me and have always answered my questions in a timely manner. They have taken care of my accounts and help me when I didn't know what to say or do and I appreciate it very much.

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    Staff

    Reviewed July 20, 2017

    Excellent Resource for working with your debt and assisting you with payment to your debtors. I find the staff to be knowledgeable, friendly and able to assist you with any of your concerns. They look at the whole picture to understand your short term and long term goals.

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    StaffProcessTransparency

    Reviewed July 20, 2017

    It's hard to describe the incredible relief you have given me through this wonderful program. I can focus on so many more important things in my life now that I have you on my side. Even though I'm only halfway done, I know I can rely on the efficient, dependable and skilled staff there to see me clear to financial freedom! I will never be in this situation again and it's like a new lease on life. A brand new start that I never believed possible. Thank you so much!

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    Staff

    Reviewed July 20, 2017

    I am very pleased with the professional and speedy way they are resolving my debt. They keep in touch with me and keep me updated. This has released a lot of stress in my life. At first I was hesitant to do it but they kept reassuring me. Would recommend to my family and friends.

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    Verified purchase

    Reviewed July 20, 2017

    They have been a breath of fresh air to us! We were going down the hill rapidly and next to going bankrupt! Freedom has saved us and we can see the light at the end of the tunnel! We did not think we would ever be able to say that. Many thanks to "Freedom Debt Relief".

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    Staff

    Reviewed July 20, 2017

    Freedom Debt Relief has helped me immensely with my financial burdens. So far they have settled with two of my creditors and I am truly grateful to have them in my corner and their staff and service methods are excellent. I am always kept informed of everything happening with my account. Thank you.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    From the very first time I called and spoke with Pierre everything has gone smoothly and accurately. Around this time next year everything will be paid off. I owe it all to the great team at your organization. Thank you.

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    Transparency

    Reviewed July 20, 2017

    I am very please with the way you have handled my account. Things have gone just the way you projected. I am please with the way you send out updates to keep us informed of our progress. We are at the point of paying off two of our accounts and will be working on the 3rd.

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    Transparency

    Reviewed July 20, 2017

    So far, I'm pleased. I would like to see my debt paid in full as soon as there is enough money to clear the account. I also have an account, Discover, that I would like to get cleared asap. I have until 8-31-2017 to do something or face a judgment.

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    Online & AppStaff

    Reviewed July 20, 2017

    I am pleased so far with my decision to relieve my debt. Thank you for your help Daniel **, you answered all my questions without any effort. The web site is very easy to use and browse. Thank you again FDR.

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    StaffProcess

    Reviewed July 20, 2017

    Working with Freedom Debt Relief has been great. It's a easy process to work with and all the staff are so helpful. I would recommend them to anyone who is having a problem with their debt. It is so simple to do.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    Freedom Debt Relief has been a lifesaver to us. It puts your mind at ease. Anytime you have a question you can call and everyone there has been so nice and understanding. They really strive to work as hard as they can for you. You can also tract your progress on the dashboard so you know exactly what is going on with your account. Thank you Freedom Debt.

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    Staff

    Reviewed July 20, 2017

    They done such a good job. Saved me money and help so much. My debt is not what it was and everything is getting done even if it is slow but that depends on what you can do also. I can see now how it has helped and I thank you for the help.

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    Customer ServiceTransparency

    Reviewed July 20, 2017

    Highly recommend Freedom Debt Relief. The tranquility that I feel now is so great that I am able to sleep at night. They have lifted a heavy burden off my shoulders. They've arranged a reasonable payment plan suitable to you and the constant communication keeps you posted of any activity with your account.

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    Transparency

    Reviewed July 20, 2017

    This ordeal has been incredibly stressful for me and for my family. My opinion of FDR thus far is mixed. Until I see clear evidence that my debt is going away, and I no longer have these creditors on my back, I will continue to be have some reservations, where I now see nothing but program fees being taken out of my dedicated account and not applied towards any of my account balances. I truly hope this program does as it advertises and bails me out of debt. Otherwise, at this rate, I would certainly be forced into bankruptcy.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Bogdanoff,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed July 20, 2017

    The first settlement went very well. I was quite pleased. The second settlement ended in me getting a lawsuit filed against me because one payment did not get posted by Citibank and no one seemed to notice for 2 years until I started asking questions about why I was getting sued. I inquired about the money that did not get posted by Citibank and I was assured that the money went back into my account. It did 2 years later when I asked about it and as they were paying that check again. Someone needs to reconcile these things and make sure payments clear the bank. That would make it easier for everyone and avoid your customers getting sued.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Deatherage,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed July 20, 2017

    So far, so good. They seem very helpful to me. I am working at paying my first of 4 cards off, so pretty early in the game to rate something. We'll see how things go here with the other credit cards I have to pay. I just wish I had a lot more income to pay these off sooner. The more you can provide per month the better it is.

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    StaffProcess

    Reviewed July 20, 2017

    After being forced to medically retire in 2010 I lost part of my wages and we were concerned if we would make it financially. Then we were forced into the open market (Obamacare) for our medical insurance. This was devastating financially. If it weren't for FDR we would have lost everything. I was looking into bankruptcy when I heard an ad on the radio for FDR. I figured I had nothing to lose so I contacted them. That's the best move I've made in a long time. They helped out just as they said they would. So far they have saved us over $25,000, not to mention stopping all the interest accrual. My wife and I are both very pleased with the FDR program. We feel good that we are at least paying back as much as we can to our creditors. All in all this has been a very positive experience. Thanks Freedom Debt Relief!

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    Customer Service

    Reviewed July 20, 2017

    So far it's been pretty nice watching all the cards slowly being paid off. I still get a lot of mail and phone calls from people wanting their money right now but all in all it's been good. Thank you for all your help with this matter.

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    Staff

    Reviewed July 20, 2017

    Everything is going as I expected. Couldn't be any happier. Good feeling to know that my debt will be paid off by the time I retire. I really like that I can check on my progress whenever I want. Everyone I have talked to in office has been very helpful and explains all the questions I have in detail. Glad I picked Freedom Debt Relief.

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    Verified purchase

    Reviewed July 20, 2017

    I am very much satisfied with Freedom Debt. I will recommend anyone to sign up for this program and I am looking forward to finish paying off my debt as early as possible. I am saving a lot more than I use to.

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    Verified purchase

    Reviewed July 20, 2017

    My Divorce ended me up with a lot debts. I am 62 years old and my life turned upside down for me. I was so blindsided. My credit score went down terribly. Freedom Debt Relief is helping to get back where I need to be. I am learning that I don't need credit cards that I can live without them and living on a budget makes more sense. I am learning that my needs are more important than wants. And even my needs are put on the back burner for awhile because I need to prioritize. It's hard but I am doing it. My debts will be forgiven in 2019 which seems far away but time seems to be moving pretty fast and I will be so happy. My goal is to retire at 65 and I feel it will happen with Freedom Debt Relief. They keep me posted on my progress and cheer me on. Thank you.

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    StaffProcess

    Reviewed July 20, 2017

    I contacted FDR last year and they have been a great group to work with. Easy to deal with and prompt in answering my questions. The process for me was very straight forward and easy to complete. I am about a third of the way in getting my debt problems totally resolved. Wish I had done it sooner, but very glad that I have them on my side now.

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    Staff

    Reviewed July 20, 2017

    Would give a 5 star rating but the client dashboard tool isn't mobile friendly and leaves a lot to be desired but that's more web design than anything else. Other than that they are friendly, fair, honest and above board. They are easy to work with on all levels and really care about the customer.

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    Verified purchase

    Reviewed July 20, 2017

    I am very happy for all the help Freedom Debt Relief has provided me to settle most of my credit accounts; I cannot wait for the day that I would be debt free. I learned a lesson not to use my credit card unless it is necessary. Thank you Freedom Debt Relief.

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    Customer Service

    Reviewed July 20, 2017

    Anything can help me foreclose accounts. Bad service. No on-time help customer. On customer service phone call one hour last. No one talking to you. NO good anything customer service. Bad service. No one follow my account.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear King,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed July 20, 2017

    Very professional! The representative explained the program so well! Was kind and patient!! When I hung up the phone, I was relieved that finally I will get the help I needed. I think was as if a weight had been lifted off my shoulders!

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    Staff

    Reviewed July 20, 2017

    Very easy, knowledgeable, and stress-free to deal with. Completely lays out the debt free plan and really works hard to get the best deal possible. If you are in this situation I found they are the best to help you find your way out of debt.

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    Verified purchase
    Staff

    Reviewed July 20, 2017

    Freedom Debt is the best choice I ever made. I am extremely happy with the service that I have been getting. They helped me get the lowest settlement possible. Thank god for Freedom Debt Relief. They stay in contact with you and help you through everything step by step.

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    Staff

    Reviewed July 20, 2017

    Decision making to choose debt relief vs bankruptcy - the consultant I spoke with was very warm, understanding, and knowledgeable. I felt at complete ease when discussing my hardship. She gave me my options and allowed me to think it over. Then she was always courteous with each and every question.

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    Process

    Reviewed July 20, 2017

    I was so happy I called Freedom Debt Relief. Best decision I made. I haves enrolled in the program back in March of 2015. I have 8 cards in the program 3 accounts have been resolved. 5 more to go. It is going to be such a good feeling when my program ends in December 2018. The way the months are flying by I will be done.

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    Freedom Debt Relief Company Information

    Social media:
    Company Name:
    Freedom Debt Relief
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    PO Box 2330
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85002-2330
    Country:
    United States
    Website:
    www.freedomdebtrelief.com

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