Freedom Debt Relief Reviews

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Edited by: Amanda Futrell
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About Freedom Debt Relief

Freedom Debt Relief (FDR) earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews. Founded in 2002, Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.

Visit www.freedomdebtrelief.com
Pros
  • No fees until settlement reached
  • Highly rated customer service
  • Works with high debt amounts
Cons
  • Can lower your credit score
  • Some reports of communication issues

Freedom Debt Relief Reviews

Over 25k reviews since 2012

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    2 featured reviews
    How do I know I can trust these reviews about Freedom Debt Relief?
    • 4,921,919 reviews on ConsumerAffairs are verified.
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    Page 139 Reviews 27235 - 27435
    Verified purchase
    Customer Service

    Reviewed Aug. 8, 2017

    Freedom Debt Relief was able to work with me in putting my finances in order and reduce my debt. They were patient and was available to answer an question anytime I needed them. I will recommend anyone who want to get out of debt.

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    Staff

    Reviewed Aug. 8, 2017

    Excellent team. Ready to help families to become financial independent. From the very beginning FDR provided the step by step to follow and guided us in each account settlement and during this difficult time. Your guidance provided us peace of mind to us. Our credit score increased exponentially and we are now enjoyed DEBT FREEDOM! THANK YOU!

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    Staff

    Reviewed Aug. 8, 2017

    Freedom Debt Relief literally saved my life. I was in what was an endless cycle of paying off minimum monthly payments, and would have still been paying 20 years from now, if not for the debt relief that Freedom Debt Relief obtained for me. I can't find words to thank them enough. They were professional, patient and hardworking. I would recommend them to anyone caught in the horrible web of endless debt.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    I feel that your company was compassionate, helpful, caring, got very fair and amazing settlements of my debts. The majority of the time that I called in, I was helped, and my questions were answered. A fair amount of the time, when I called, I would get one answer from a person, and the next time I called in, I would get a different answer. This was frustrating and confusing for me.

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    Staff

    Reviewed Aug. 8, 2017

    I had a Very positive experience with Freedom Debt Relief. The staff were Very professional, and they responded very quickly to questions and its concerns. The bank kept very accurate accounting of settlements and my bank balance, and my statements were always available.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I am very pleased with Freedom Debt Relief, they help me quite a bit. They did what they said they would do. They also saved me quite a bit of money also. I would definitely recommend them. Thanks so much, by the way, I am still out of debt. And planning on staying that way.

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    Staff

    Reviewed Aug. 8, 2017

    You were so helpful with handling my accounts and relieving so much of a burden by helping me reach some financial freedom. Being able to settle those accounts has been able to allow me to spend much needed quality time with my baby girl as well.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I had five credit cards with high balances. The amounts were so high that as a widow I could never pay off these balances. After my consolidation meeting, FDR negotiated on my behalf balances at approximately 55%. I had paid a down payment to FDR so they could start negotiating each account with reasonable time frames. The only thing that I was not prepared for was the dramatic reduction of my FICO. It went from 2nd to the highest to 2nd from the lowest.

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    Verified purchase

    Reviewed Aug. 8, 2017

    It took a while to get the process started but my debts are cleared up and my credit score is starting to rise. After I was in the program for almost a year I qualified for the consolidation loan where all my debts were paid off and I make one loan payment to one place. Its great. The stress and anxiety about my debts are paid.

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    Customer Service

    Reviewed Aug. 8, 2017

    Freedom financial was very helpful from the very beginning. They were easy to use. Every time I called they were available. I was so scared to get started asking for financial help because I didn't know what I was doing. Freedom Financial made it easy.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I enjoyed my relationship with Freedom. They did what they said they were going to do. They made a troubled situation very easy to deal with. I couldn't have completed it like they did. I would recommend them. Thank You.

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    Online & AppStaffProcess

    Reviewed Aug. 8, 2017

    The customer reps were always very friendly and helpful. The application process was fast and painless. They were very understanding of my hardships. They went above and beyond. I would recommend them to anyone that needs help with debt management.

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    StaffTransparency

    Reviewed Aug. 8, 2017

    I would like to give kudos to Sherry ** for her help in getting us on the best path to eliminating our large debt. She walked us through each step. She is very personable, which in today's world is a great asset. Thanks, Sherry!

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    Customer ServiceStaffProcess

    Reviewed Aug. 8, 2017

    Overall, the program did work, but between countless calls and emails (the web portal did not provide all info I had been looking for) it seemed that each rep I spoke with was on a different educational trajectory. Throw in the late 1099s which prompted an IRS audit, and I would not recommend the service.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Malerk ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    No response received
    Verified purchase
    Staff

    Reviewed Aug. 8, 2017

    We were very pleased with the way that Freedom Debt Relief helped us get out of a financial mess. They were very professional and helpful every step of the way, now our credit scores are back in the upper 700 hundreds.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    The employees of this service care about their customers and work hard to help them get out of debt. I would highly recommend them to others. If you need them they are there for you through phone and email. This is a great service if you need out.

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    Verified purchase

    Reviewed Aug. 8, 2017

    This program did cut my total payments made in half, however, my credit score did not return to a respectable level due to reporting by creditors. I would have been better off filing BK and saved a lot of money, and had a better credit score after seven years. Decide wisely, depending on how much you owe now and how much you can save by BK. In the end it will take at least 7 years to restore your credit score anyway.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Brian ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    No response received
    Verified purchase
    Staff

    Reviewed Aug. 8, 2017

    Freedom Financial helped me to become debt free and I could not have done it without their knowledgeable and very helpful staff. It's the first time in my life since I first started working that I don't have credit card bills to figure in my budget and thank goodness because I am now retired and on a limited income.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I do agree that Freedom Debt Relief, did help me with my credit cards. But wasn't told that would affect my income tax return. I had pay $1,400.00 to the IRS this year. And next year will probably have to pay more to the IRS.

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    Verified purchase
    Process

    Reviewed Aug. 8, 2017

    It was worth the wait and becoming debt free and the quickness of the operators of accounts to see that the little ones were paid first, and then the others get negotiated asap, more money saved the more you save in the long run. I'm glad I was patient with the process.

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    Transparency

    Reviewed Aug. 8, 2017

    As anyone would know getting out of debt is hard, but if you find the right people to help you, it is possible. This is why I was lucky to find Freedom Financial, they walked with me through this. Now I am DEBT FREE, Thank You Freedom Debt Relief!

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    Verified purchase

    Reviewed Aug. 8, 2017

    Until I questioned why it was taking so long to settle the last debt is when I told that account no longer existed and we could close my membership. I think that I should have been notified of the findings of that account. I am VERY HAPPY to be DEBT FREE. Thanks again.

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    Staff

    Reviewed Aug. 8, 2017

    I was extremely happy to have a friend recommend me to FDR due to my total credit card debt and not being able to meet their required monthly payment. After speaking with an FDR representative and forwarding all the information they needed they were able to resolve my credit card debt in half and then I was transferred over to the Consolidated Plus Program to set up my payment schedule with them.

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    Price

    Reviewed Aug. 8, 2017

    I was shocked at the pressure to sign up for a loan to pay off my debt which costs about the same as the $10,000 your company saved me. After following your company's advice I now have the worse credit rating I have ever had and can't get a loan to pay off a 24% interest loan through consolidated plus. That is why I am unhappy.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Scott,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    No response received
    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    If I'd ever suggest or encourage anyone to seek financial help, I'd have everyone call Freedom Debt Relief now! I was in so much debt that even though I paid on every card on time, I'd be dead before I'd be debt free. Not now! FDR is the answer... Don't consolidate your debt... Don't wait another day... Go to the phone right now! They've given me relief from the endless amounts of money I was paying each month, getting nowhere close to a zero balance. I had 10 accounts that were negotiated by these outstanding people, all resolved and paid off within 2.5 years! All of them! The amount I paid to FDR each month was even less than what I was paying my creditors but going nowhere. I'm so relieved... I've even recommended three of my peers to get into the program! Do it! Don't wait another minute!

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    Verified purchase
    Process

    Reviewed Aug. 8, 2017

    I found out about Freedom Debt Relief at the right time. They were able to consolidate my debts and within 6 months, I started to see results. They are upfront about their process and let you know what to expect. I am on my way to a better financial future because of them. My credit scores have increased and I've graduated from this program into a debt payback program. I would recommend this to everyone.

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    Customer ServicePrice

    Reviewed Aug. 8, 2017

    I was very dissatisfied with the service. I had to pay $3,000 in taxes. Have told several people about my bad experience. Still paying very high interest too. They don't tell you this when you get started. Also had to update bank account info. Wasn't done had to call back. Poor customer service.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Sanchez,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 8, 2017

    My overall experience was excellent in the beginning once I got signed up and started paying. I have called several times to see if you could reduce my interest rate. Now that you have me as a consumer you're nowhere around to help me. Because of this I will not recommend you to anyone who says they are thinking of using you. I am very annoyed over the situation.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Geralyn ,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 8, 2017

    Freedom allowed us to be able to live our lives without any anxiety or worries! We were able to manage our debts according to our income and became debt free within about 3 years. I am currently retired and my husband will soon be as well. We are thankful to the service provided by Freedom! Mahalo!

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    Verified purchase
    Process

    Reviewed Aug. 8, 2017

    Yes, very pleased with the service & Have recommend the service. For me it was a lifesaver. They helped me get control of my finances after going through a trying time after my husband passed away. And I am out of words. But, a lot stress release after we started the process. I thank you all very much & appreciated very much.

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    Verified purchase
    Transparency

    Reviewed Aug. 8, 2017

    Anytime I had a question or was being harassed by collection agencies there was someone available to help me. They assisted me with the correspondence I needed to send to certain companies. I was sent frequent updates and the site was easy to navigate to watch my progress.

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    Verified purchase
    Process

    Reviewed Aug. 8, 2017

    When I contacted Freedom Debt, I was over 70,000 dollars in debt, and on a teacher's salary I didn't see an end to my financial problems. After speaking with a Freedom associate, I decided to give it a shot and was pleased by how easy, quick, and painless the process was. Within a few years I was debt free!

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    Verified purchase
    Staff

    Reviewed Aug. 8, 2017

    When I started to look for a debt consolidation company I went to the Consumer Affairs website to look for companies who did settlement consolidation. I did see reviews that were not favorable towards them. I decided to go with Freedom Debt and within a year they settled all of my debts. They always answered all the questions I had in regards to my financial situation with all my creditors.

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    Verified purchase

    Reviewed Aug. 8, 2017

    Thank you so much for helping me get my finances in order. You save this teacher the embarrassment of having to claim bankruptcy or worse. I appreciate all your help, especially helping to keep my credit rating intact. I will recommend you to anyone needing financial help.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed Aug. 8, 2017

    It was a process that wasn't always pleasant. For the most part communication was good between Freedom and us. I am thankful for the help at a time when things looked pretty bleak. We learned a valuable lesson and are thankful for a fresh start.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I can't even bring to describe the thankfulness & love I have for this company. I had an ex boyfriend put me into almost $30,000 in debt. Saying he agreed to pay and I would never have to worry. That's when debt collectors started calling me. I cried, couldn't get a loan, couldn't live without worrying what would happen next. FDR saved me! 2 debts paid off in no time, was accepted into a program for the rest & my credit score has gone up almost 50 points since working with them. They helped me to stay within my budget without me having to worry. I am very lucky & thanks to them I am nearly debt free!

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    Verified purchase
    Customer Service

    Reviewed Aug. 8, 2017

    Trusting a company with the messy details of my finances was frightening to me. But I became desperate enough to do some research and make the phone call to FDR. I stepped out in faith with them, and several years, I have no regrets. Only thanks.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    Our experience with Financial Services was extremely positive. All staff treated us with kind professional assistance. We were impressed with the assertive approach to the creditors and the prompt response to our inquiries. We have recommended their services to other debtors.

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    Verified purchase
    Transparency

    Reviewed Aug. 8, 2017

    Freedom Debt was a pleasure doing business with them. Honest, Sincere, upfront, and communicated very well. My debts were settled in less than the time I signed on for and very glad I got in touch with them. Very satisfied and would recommend to a friend. I am debt free now and I plan on staying that way.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I managed to pay off all debt with the help of Freedom. Worked with me on every single issue, very pleased with the service and advice. Worked with me all the way and managed my payments in a way I could afford.

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    Verified purchase

    Reviewed Aug. 8, 2017

    Hello anyone in debt, Yes I was worried like anyone else and yes I didn't know what to do, so I scanned the internet and read the story about Freedom Debt Relief. It took me some time just like you so the more I read about them and what they can help me do, and yes more I had to trust them. Guess what? I am so happy I did. So so happy I am getting my life back in gear. Yes time goes by, but the better and faster a year goes by the correct direction yes the better and happier you will get. Good luck. Think straight the better your life will go. Good luck.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I am very pleased how everything been gone. I am very pleased. You all have been real good deal with our credit. Keep up the good work. I am looking forward to keep working with you all. And hope you all keep working with us. I know we have a large amount of credit. Thank you.

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    Verified purchase
    Customer Service

    Reviewed Aug. 8, 2017

    While my overall experience with FDR was good, the only problem is, when I need to talk to someone, I am being transferred from one person to another. Most of the time, I talk to different people each time I called. In addition, in the middle of the term, I was being asked to add additional money, but I refused since my understanding was, for the whole term, it will be one amount monthly. It also took a little while before I got back my extra money save with FDR. Anyway, it was so nice that the payment has been completed after all. Maybe it would be better if I know how many months have I contributed. My savings was returned. Thank you FDR.

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    Verified purchase
    Customer Service

    Reviewed Aug. 8, 2017

    I worked with Freedom Debt Relief and found out that I could have handled my payoffs myself and saved approximately $3000.00. I also get calls on a regular basis from one of the companies stating that I still owe them, and I receive bills with the "negotiated" balance. So in essence what they stated they saved me is actually still on my bill and I continue getting collection calls. After contacting FDR I was told that I was no longer in the program and I would have to handle this issue myself.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Jame,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed Aug. 8, 2017

    I enjoyed working with my representative but, I was not satisfied with them not paying off my loan through the credit union. I thought they would consolidate all my outstanding balances. I am glad I am on my way to being debt free in a couple of years.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Smith,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 8, 2017

    Very happy Freedom Relief took care of everything and I did not had to worry about anything, and they work with you on being able to afford the payment also. Thank you Freedom Relief for everything. I recommend everyone to trust on FR for answers on their debt.

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    Verified purchase
    Process

    Reviewed Aug. 8, 2017

    The assistance that I have received from Freedom Debt Relief has been invaluable. They have consistently kept me informed of my progress and made it easy to follow. The process was easier than I thought and all the forms that were necessary to fill out were not complicated. I seriously do not know how the assistance could have been better. Everything that I needed to know and do was simplified.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I can not thank them enough. Even though I was paying larger payments my credit cards, I was not able to see that I was making my payments. The balance always seemed to stay the same. Freedom Debt Relief was there to help. Working with the creditors and myself they got the bills to where I could handle the payments. I can not thank them enough.

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    Verified purchase

    Reviewed Aug. 8, 2017

    Freedom Financial did a great job for us and in relatively record time. It proved to be a good experience for us and I would recommend this company to any friends undergoing similar problems. We were really against filing for bankruptcy, and after much thought and discussion we decided to go this particular route and have no regrets whatever!

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    Verified purchase

    Reviewed Aug. 8, 2017

    Exactly what it says, RELIEF! I was drowning in so much debt, it took a toll on me only because I couldn't provide the little extras for my family like a man should do. I don't regret choosing Freedom Debt Relief at all!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 8, 2017

    This was the best thing to do and the way they help you and work right with you. It is most definitely the best thing. They work for you personally and not the debtors. Anytime you have a question or just need help they're only a phone call away. They explain everything in your terms so you can understand. Awesome people to communicate with.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    I was very pleased with all the help I receive from Freedom Debt Relief. I was in an dire state with our credit card debts while on Social Security Disability and my husband not working full time all the times. I call and was informed and was able to get out of debt. Thanks to all their help and advice, I was able to get the much needed help and now we are back on track. They were very courteous and attentive to all questions and doubts that I had. I would definitely recommend Freedom Debt Relief to anyone that are struggling to get out of debt.

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    Transparency

    Reviewed Aug. 8, 2017

    I felt like I was running on a financial conveyor belt that was faster than me--running forward but moving backward. Then Freedom Debt Relief offered a solution that got me off the Belt. I am now getting ahead of this debt, making payments on time with a clear end in sight. Thank you!

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    Verified purchase
    Staff

    Reviewed Aug. 8, 2017

    I was very pleased with the way Freedom Debt handled my Debts. Whenever I had a question, they were always pleasant and assured me everything will be alright and it was. I would refer them to anyone ask me about them and to my friends.

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    Reviewed Aug. 8, 2017

    So much information is not disclosed. I guess they prey on people finding out the hard way. And just when you think you're going to be ahead of the game, you get beat up on your tax return. You are better off taking out a personal loan. Nearly 9 months went by before this company contacted my creditor. Did more damage to my credit this way.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Duhs,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 8, 2017

    I was hesitant to do this but I settled the debt I had and honestly saved money. I would have been paying interest forever. Great savings and the customer service is great too. I thought that the collectors would never stop calling but just leave it up to Freedom. They will handle them.

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    Staff

    Reviewed Aug. 8, 2017

    They were there when I needed them to help me get back on track financially. FDR TEAM was always polite and professional. If you need help with credit card adjustments and totally regroup... you need to try FDR to help put you back on track with your life.

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    Customer ServiceProcess

    Reviewed Aug. 8, 2017

    Great program. No issues at all. Customer service was great. From the time I was contacted till the final paperwork was done, they were very professional and timely. They stood by their promises and never left me hanging. Would highly recommend this relief company.

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    Verified purchase
    Customer Service

    Reviewed Aug. 8, 2017

    When I called I was at the end of my ropes, my credit was so bad I couldn't get a loan to try to pay my debts, FDR helped me so I could get back on track and assisted me without judging me. Now I feel a weight has been lifted off me. I have learned to look at as a want or a need.

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    Customer Service

    Reviewed Aug. 8, 2017

    Customer service was good. I was given 3 different dates when the debt payoff would be concluded. It would be good to had received hard copies mailed as to the status of the debt on a quarterly or semi-annual basis.

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    Customer Service

    Reviewed Aug. 8, 2017

    I was nervous about the process but I could call them anytime and get an answer to my concerns or provide me info to solve the problem. We were served papers on one debt but the assisted with the process.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 8, 2017

    Freedom Debt relief was very good to work with. Every step of the way they explained everything I needed to provide and were very helpful in resolving my debts. I was very happy to work with them and would have them help if I needed them in the future. Thank you.

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    Process

    Reviewed Aug. 8, 2017

    Due to some unavoidable circumstances stemming from 2008 and beyond when the economy bottomed out, plus some miscalculated investments, we encountered a serious debt problem. Not knowing what steps to take we were fortunate enough to connect with Freedom Debt Relief. From the moment we signed up for their program, we never had even a slight complaint. Our debt problem was eliminated within the time frame they had stipulated and we have put our debt problem behind us.

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    Staff

    Reviewed Aug. 8, 2017

    Very friendly company, and I'm excited to be getting out of debt here in about 3 years with your help, I could have never got out alone. I want to give a big thanks to Krista ** from Santa Paula, CA for helping me to get where I'm at today.

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    Staff

    Reviewed Aug. 8, 2017

    I was drowning in debt and had it gone on any longer I was a great candidate for foreclosure on my house and the loss of my self respect. I saw an advertisement for Freedom Debt Relief and decided to give it a try. What did I have to lose? FDR worked out a monthly payment plan that fit my budget and after about 48 months, I am now debt free. I have financial freedom, I am still the owner and resident of my own home, and my credit report is getting better every day. FDR saved my home, my self-respect, and allowed me to sleep nights. FDR will always have my eternal gratitude and I have already told other people in the same boat I was, or headed that way, about their plan. Thank you, Freedom Debt Relief.

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    Staff

    Reviewed Aug. 8, 2017

    Me and my wife were in about $40,000.00 in credit card debt and I lost my job. Trying to live on Unemployment . We had already filed bankruptcy once in our life and did not want to go through that again. I went online and the first thing pop up was Freedom Debt Relief. I spoke with a rep at Freedom Debt and the rest is history. There was some paperwork at first then all the creditors that had been hassle me and my wife had all. Even directed towards Freedom Debt, they handled everything.

    I felt worried at first about what was going on but Freedom handled all the negotiations and set up payments that we could afford and that would keep all the credit card companies happy and kept me in the loop the whole time, and their online website was right on. I knew everything that was going on without having to contact with any banks or creditors. I would highly recommend this service over bankruptcy because all my debt was cut in half and my credit was restored pretty quick. After one year with Freedom Debt there was a sister company that took over my debt and helped us get debt free even faster. I would highly recommend their services. I would only say one thing that after all the credit cards were taken care of they did 1099 us for the tax year but wasn't too bad.

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    Customer Service

    Reviewed Aug. 8, 2017

    It worked better than I hoped - 45k paid off with 27k - no creditor calls. Everything worked. Customer service answered all my questions courteously and professionally - the dashboard could add a feature to show original amount owed and settlement paid. Thanks.

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    PriceStaffProcess

    Reviewed Aug. 8, 2017

    I appreciated 90% of my experience, but you have to stay on top of the process the whole time. There were some very good representatives but there were some mistakes that cost me in the long run. Yes I would and have recommended them to others.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Jackson,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    Always available for questions and I really appreciated that. Customer service was excellent and I always felt that I was being helped to the full extent. Customer service representatives were always courteous and would ask when my questions were completed if there was anything else they could do for me.

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    Reviewed Aug. 8, 2017

    I am please that my debt was eliminated, but I am not so happy that I have negative marks on my credit report because Freedom telling me not to pay my bill. I would like for the negative mark to be taken off my credit, but I am not sure how to do it.

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    Customer ServiceProcess

    Reviewed Aug. 8, 2017

    Overall I was fairly satisfied with Freedom Debt Relief. Along the way there were a few misunderstandings and trials, but we made it through them. My biggest frustration was last year, after being out of the program for a while, I called to get some information and I had a horrible experience then. I couldn't recall my exact draft amount, so therefore I couldn't be helped. Mind you, I had been out of the program for at least a year, I had gone through a divorce and didn't have all the paperwork and I was treated very poorly. Finally I "demanded" to speak to a supervisor and I FINALLY got the help I needed. That was another story by itself. I know some of those things were done for my protection and security, but it went way beyond out-of-line. I was not happy at the service I was given nor the way I was treated. Thank the Lord that I was already done with my program.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Smith,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer Service

    Reviewed Aug. 8, 2017

    Freedom Debt Relief helped me avoid bankruptcy. On the occasions when I had to contact associates by phone and e-mail I was always treated with the utmost courtesy and respect. I will always recommend Freedom debt relief to anyone who's in a financial bind.

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    StaffProcess

    Reviewed Aug. 8, 2017

    Freedom Debt Relief was great. Everyone was very friendly and helpful. I was able to complete the program well within the time period they told me it would take. I would definitely recommend them to anyone that needed help with credit card debt.

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    Reviewed Aug. 8, 2017

    The Freedom Debt Relief Program has given me a chance to get control of my finances. I felt like I was drowning and losing control of the life I wanted to live. They gave me hope and a way to fight myself out of debt. I feel I am in a much better place. Thank You.

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    Customer Service

    Reviewed Aug. 8, 2017

    Once I was signed up it was very difficult to get a response from them. Did I get rid of my debt - yes, sort of. I had to incur new debt (to FDR) to pay off the negotiated settlements. And, I wish I had known that having debts forgiven counts as income for income tax, and is therefore taxed income. By the time you add up the new loan and the income tax, I would have been just as well off to spend that money with my creditors, and would still have a decent credit score. Add in 6+ months of phone calls... If I knew then what I know now, I would have done it differently.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Baugh,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed Aug. 8, 2017

    Everyone was very nice and understanding. I think in the next year we will see that we made the right decision. I think it is very hard to make those kind of decision. Your credit scores affect everything that you do. It is so easy to go down the wrong path. Thank you.

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    Customer ServiceStaffProcess

    Reviewed Aug. 8, 2017

    My experience with Freedom Debt Relief was great. The team that assisted me provided guidance throughout the entire process. From the application process through the settlement of my accounts, I always felt they (FDR team) were right by my side. They were readily available by phone or email to answer questions or concerns I had. Freedom from debt couldn't have been easier. Words can not begin to express my gratitude, but I hope that my word of mouth will. Thanks FDR.

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    Customer Service

    Reviewed Aug. 8, 2017

    Trying to get to talk to someone takes an act of congress. They never call you back nor do they email you back with an answer to your question. Do yourself a favor and talk directly to creditors. They WILL WORK WITH YOU. Worst experience of my life.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Janice,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed Aug. 8, 2017

    I am very pleased with Freedom Debt Relief! The staff was very helpful, informative, understanding & professional. They were able to work with my creditors to reduce either the debt or overage fees... With that, they set me on the path to financial Freedom. :)

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    Excellent response to every question, every time ~~~ professional, courteous experienced staff! No complaints whatsoever regarding any aspect of my experience with this organization. There were times when I needed to change my payment date, or change the amount, and it was never a problem. I am completely satisfied.

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    Staff

    Reviewed Aug. 8, 2017

    Great company to deal with. Very responsive and caring, and helped me to achieve my goals of paying off a lot of debt. I would highly recommend anyone considering a debt consolidation to give them a try. I am so glad I did.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    Freedom Debt Relief helped me through a very difficult financial time, and they were there every time I had a question or concern. The Customer Service representatives are the best! Don't hesitate to give them a call if you need help. Highly recommend their service!

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    Process

    Reviewed Aug. 8, 2017

    I was being swallowed up with chided support and revolving credit card debt. The program allowed me to get rid some outstanding bills and kept me afloat. l am very grateful to the program and would highly recommend it to anyone in the same kind of situation.

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    PriceProcessTransparency

    Reviewed Aug. 8, 2017

    Felt this was a good program. Part I do not like is the loan portion offered after I was in it for 4 months. I felt they didn't explain the loan process very well and that the interest rate is unreal! Very poor explanation to that program. Not happy with them at all! With you guys, I would be done by January 2018. With them, it is now May of 2020! Wished I could get out of it!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Dimick,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer Service

    Reviewed Aug. 8, 2017

    Freedom Debt Relief was great. They kept on top of things and did a good job of negotiating the amounts down. The monthly payment was not too bad either considering the amount of debt I had incurred. As a consumer, you do need to keep on top of faxing any letters that you receive from the creditors. After a while, the calls did stop.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I am pleased with the fact that once Freedom Financial took over my debt I did not have to worry about these creditors any longer and that the issues were being handled. The only issue I have with the whole process is as we approached my final creditor settlement instead of paying it in one lump sum it was carried out over 12 months and there was enough funds to handle it in one payment. I requested it be paid at one time but felt I was ignored and they wanted to postpone the final settlement.

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    Reviewed Aug. 8, 2017

    I might be paying back my large (the amt.) credit cards quicker, in the long run. I'm ending up paying more than what I owed in the beginning. I was told I would be done paying my loan in 3 years but as it's put and graduate, but that only meant I was put on another loan and began the 3 years again. Not satisfied!!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Robledo,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 8, 2017

    My only issue was that I ended up paying more each month than I did before I started so daily living was very hard. I would have also preferred to have been given a monthly update rather than having to go online. So now I am not sure if I have paid off or how much longer I have.

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    Price

    Reviewed Aug. 8, 2017

    I was desperate, I was unable to work, unable to pay even minimum payments on my massive debt. I paid and paid, never getting anywhere with Freedom. Consolidated came along, things got even worse. If you use these companies, make sure you read the fine print. The interest rates were astronomical. We ended up borrowing against my husband's retirement account. If it sounds too good to be true, it probably is.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Clydell,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    StaffProcess

    Reviewed Aug. 8, 2017

    Freedom Financial got me out of debt. They did what they say they are going to do. And, they greatly reduced my stress levels regarding debt in my life and the process of getting out of it. I don't believe that I could have succeeded on my own and it certainly wouldn't have been as smooth of a process. The only reason I gave 4 instead of 5 stars is that when my last account was taking longer than expected to settle, it seemed like no one really knew exactly what was going on, and I didn't have one person focused on it or me. Everyone was really kind and helpful, but it was frustrating at times, because I kept getting different answers. In the end, though, the account resolved with better than expected terms, and therefore, it was worth the wait.

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    Customer Service

    Reviewed Aug. 8, 2017

    This system is awful!! Do not use them! Get an attorney and personal assistance!!! They tell they will handle stuff. NOT! "Do not pay we handle it!" NOT.

    Again, go some place else! Calls continue... letters come... Then oh my favorite you have to claim on taxes the relief they get you!!! Stop. Exit the website.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Bunts,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    PriceStaff

    Reviewed Aug. 8, 2017

    We received excellent service from Freedom. Everyone we spoke with was courteous and pleasant. And they worked with us to provide an affordable repayment plan, seeing as we are retired and on a fixed income. I would highly recommend Freedom to anyone.

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    Verified purchase

    Reviewed Aug. 8, 2017

    Freedom Debt Relief has helped me get rid of debt. I knew some creditors would be hard to work with, and FDR did their best to make those experiences not as stressful. I did have to go to court once, and that was embarrassing. I wish FDR had attorneys you could work with at FDR... who could represent you free of charge.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    I found this service most helpful. The customer service reps were friendly and very helpful and I found their suggestions very smart. I would recommend this service to anyone. Freedom Debt Relief, their lawyers and the customer service representatives are knowledgeable and they looked out for my best interest.

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    Price

    Reviewed Aug. 8, 2017

    I was told everything would be taken care of and I would owe a fraction of what I actually owed. I ended talking and negotiating with the lending institutions that I was defaulting against and after all said and done. I had a loan for the same amount I owed but with a huge interest rate and I am still being penalized by all credit agencies for serious defaults in my history because of this. Was the worst decision I have ever made (financially).

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Penfound,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    PriceProcess

    Reviewed Aug. 8, 2017

    While I am happy with the overall service received and the ability to be able to pay down my debt, a few things would have helped: 1- it was not properly explained by the "sales" associate on how the monies paid into the program work and how dent is paid down. You are left to assume incorrectly that they will front funds to pay off debt and then collect form you at a high interest but that is NOT the case. They use ONLY your accumulated funds. This poses some issues as you move forward in the process. Would like to have know this from the outset. 2- the cost is quite extraordinary and although it is a valuable service, you are ultimately on your own with many issues regarding debt collection that fall outside their parameters. For the amount of money these services cost I would like to see them be more robust in their offering and help. That said I am happy to be debt free and all their assistance.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    It was a long haul and a lot of debt, but I am glad I used Freedom Debt Relief to help me get rid of credit card debt. Everyone was great to work with, but the only thing is the creditors still called while working with the program.

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    Reviewed Aug. 8, 2017

    You are the biggest scam company I've ever have used. You had more fees than paid on credit cards. Had to take care of last one myself because you wanted triple the money for settlement and the ** still on my credit report because of your ** company.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Lambert,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer Service

    Reviewed Aug. 8, 2017

    Was a relief... was diagnosed with colon cancer and the debt was too much... needed help and Freedom Financial was the answer... they took care of it and seemed like no time was done! Is such a relief to know I don't have to worry about being in debt anymore.

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    Reviewed Aug. 8, 2017

    It took time to work through this, about five years, but once I had got it paid, I felt so much better. It also made me much more aware of not getting into debt again, and much more disciplined. One's credit rating is not the best while going through this, but once one has paid it, the creditors realize you are dependable because of your track record.

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    Price

    Reviewed Aug. 8, 2017

    The amount I am paying to get out of debt is almost as much as if I negotiated a settlement myself. I understand that I was in debt for over 25k and your company got that down to 12k but after scaring me into taking your loan offer at 25% interest my total payment to you is almost what I owed. The credit card companies offered a better deal. But, I am months away from paying off this burden and that is what you promised would happen.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Mulvaney,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Process

    Reviewed Aug. 8, 2017

    Really happy with the results from this program! I will be out of credit card debt in less than 3 years. Half of my debt was excused. Would recommend this program to anyone who is in credit card trouble. This program makes me think twice about charging up my credit cards again.

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    Staff

    Reviewed Aug. 8, 2017

    I received terrific services. Everyone helped me through every step. I am very pleased and thankful for the services provided to me. I will recommend Freedom Debt Service to all of my friends and family. My credit score has risen and I am very thrilled. This was a great choice for me.

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    Staff

    Reviewed Aug. 8, 2017

    I feel that Freedom Debt Relief helped me with my debt. There were a couple of times that I felt overly stressed and felt that I had been neglected, that I was left to deal with a creditor on my own and, being inexperienced, felt very vulnerable. HOWEVER, there are some things that I, being the client, had to do - after all it was my debt - and I had excellent advice and I appreciated the calm demeanor that my representative displayed. Thank you FDR for your support!

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    Process

    Reviewed Aug. 8, 2017

    I'm very glad to have found this program, I would have been in a lot of trouble had I not found it. The program was simple, structured, and provided a way to eliminate my debt in an honest and effective way. They also helped me regain credit by paying off the remainder of my debt in form of a loan issued to me so I wasn't just avoiding bad credit anymore, but gaining positive credit. Thanks so much!

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    Staff

    Reviewed Aug. 8, 2017

    Wonderful people to deal with. Very caring and concerned. They are the best to deal with when you have credit problem. Would recommend to everybody. They helped me out of a problem when I had no idea what I was going to do. Very understanding on payment when I had surgery and was off work.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    So helpful and always showed compassion and understanding. It was nice that you guys were to help with the threatening calls I was receiving. Always very knowledgeable. It was extremely helpful that all required information was able to be faxed it as I wasn't able to leave work. This organization makes it convenient for you which is so helpful.

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    Customer Service

    Reviewed Aug. 8, 2017

    Too many calls explaining things to everyone who seemed to juggle my call like a hot potato every time I called. Said account was closed and final bill paid then received summons in mail. Total disaster. They still owe me a credit for overpaid balance I sent them over a year ahead of time to complete the program. No one understood what I wanted. Very frustrating and totally ruined my credit.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Karasinski,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServicePriceStaff

    Reviewed Aug. 8, 2017

    I contacted your agency in December 2013 and after your program had taken an exorbitant amount of percentage for service (settlement) charges for a year, then you turn me over to ConsolPlus so this program can get additional astronomical fees and finance charges because I received a court summons from a creditor. I'm NOT SATISFIED at all and I am letting as many people as possible know.

    My email to you (I add, no response nor call, just a form email with the agreement) from 3/6/15: "I would like to take the opportunity to let you and Freedom Debt Relief know how disappointed I am with your services. After careful review, I have come to the realization that you did exactly what I was trying to avoid and said so to your customer service representative Charlie ** & Joseph ** upon initial contact. This is nothing but a debt consolidation loan.

    First, I've already paid you almost $10Gs in settlement fees because you get 25% of the balanced owed instead of the negotiated balance. Now I still have the pleasure of having to pay another 5-10 years of interest to you. It was not enough that you promised upfront to contact my creditors and did not do so, then you tell me to ignore them and only after 3 months of harassing calls do you let me know that you will not even contact them until I've made a certain number of deposits, citing the need to have money to negotiate with. Then you contact me stating that you have another option of service (ConsolPlus) that will alleviate creditors taking me to court after I received the notice from one of my creditors.

    You preyed on my fear and my desire to do what's right. In short, I consider your to be crooks... I should have went to CCC, at least they would have negotiated with the creditors in me not having interest accrued on the balances owed. Please note that I will be contacting every consumer review site that I can find to ensure that no one else gets stuck like this. I trusted you to assist me in doing what's fair and you failed me."

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Stevenson,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Price

    Reviewed Aug. 8, 2017

    All went well with Freedom Debt Relief, helped me out of a jamb. After a few months of Freedom negotiating with creditors they had most of them talked down to lower payoffs. Then they offered me the opportunity to hook up with one of their Partners Consolidation Plus who lumped all remaining debt into one loan. Interest rate is a bit high but I am currently refinancing everything with a local lender so it all worked out.

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    Reviewed Aug. 8, 2017

    Due to my own financial carelessness, I accumulated a significant amount of debt across several different accounts. It was becoming very hard to manage and I was making no progress. Freedom's plan simplified the matter into one lump sum and by attacking it with bi-monthly payments. I was able to get out of debt in a fraction of the time it would have taken me if I had stayed the course of treading water.

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    Reviewed Aug. 8, 2017

    My debts were consolidated into one monthly payment. My area of concern is I did not get any assistance with the credit bureaus to get my credit score back on track, which I still need assistance. With my understanding when I signed up, I would get this assistance which I'm still waiting for.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Lacovou,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Online & AppStaff

    Reviewed Aug. 8, 2017

    Words can't describe how much Freedom Debt Relief has helped me with my debt and my peace of mind. I am so grateful for everyone. Everyone was so helpful with all my questions, and their website was easy to navigate to see my progress. Thank you for all your help. A+ in my grade book.

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    Customer Service

    Reviewed Aug. 8, 2017

    I had an overall good experience however there was one creditor that Freedom Finacial left out. They are sending me collection letters years after I had Freedom Financial take care of all my creditors. When I spoke to freedom financial, the first time they told me I should have read and made sure all creditors were on the list. I understand that. But shouldn't I trust that Freedom Financial captured ALL creditors? That's the reason I paid all those fees. It seemed like they didn't want to take responsibility for making a mistake of leaving one creditor out. It was over $6K. Now I still keep getting a collection letter that should have already been paid off!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Morales,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceProcess

    Reviewed Aug. 8, 2017

    I was swimming in credit card debt before reaching out to FDR. Within a few weeks, they had negotiated with two major credit card companies and were able to reduce and settle debt to an obtainable pay off within a few years. My credit score improved dramatically after a few months with this remarkable program. FDR's customer service is very reliable and available as you need them. The program and your debt success is easy to track online or through regular emails sent.

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    Staff

    Reviewed Aug. 8, 2017

    Wow my experience with Freedom was fabulous. It was so great that I recommended my daughter. I am so happy thanks to Freedom. My daughter is amazing with all the help Freedom have been giving her. I would recommend Freedom to anyone that needs help. And the service was fabulous and Freedom really does have all the tools and resources that the customers really need. Thanks to Freedom I am free.

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    Reviewed Aug. 8, 2017

    I was trusted to Freedom Debt Relief and enrolled with them, but I regret it, because they did not negotiate for settlement to my vendors and taking my monthly deposit money. I was paid their fees 23% of my debts for 2 accounts. After that have decided to cancel my enrollment. Then I myself called to my vendors to negotiate for settlement, I have done all my debts and no need to pay service fees then I am out of debt collections.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Wai,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    StaffProcess

    Reviewed Aug. 8, 2017

    The help I received with any questions was good. I don't think I would ever utilize this type of financial help again in the future. After starting the program and after a few months of stress, they ended up convincing me to take out a loan that they helped set up for me. I am no further out of debt than I was before. Yes it did save me a few dollars, but in the long run, it ruined my credit, and I still owe a lot of money. I was told when I filed my taxes that it would have been better if I just filed bankruptcy. I would have been better off not even signing up with this company.

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    Response from Freedom Debt Relief

    Dear Ms. Norem,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    Every time I have called they have been more than helpful & very patient & friendly. It's not the best situation to be in but they have never made me feel like a failure somehow for having to use their services.

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    Reviewed Aug. 8, 2017

    I want to thank FDR for helping me regain my foothold in better management of my money. They were professional in all dealings and prompt in answering my questions. It was great to see the numbers on each account hit that zero mark. Thanks again to a wonderful company.

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    Staff

    Reviewed Aug. 8, 2017

    I have had a very good experience with FDR for the time it took to establish my account with Consolidated Plus. All those involved were very helpful, courteous and respectful of my need to get my finances back to a manageable level for me. Those involved were almost always available when I had questions or problems and made things easy to get done in a timely manner. I am relatively happy with their services.

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    Staff

    Reviewed Aug. 8, 2017

    This is a great place to do a debt consolidation with help me through it all. Very polite and friendly people to work with and they take care of it all. You don't have to do anything except give them all your information and they take care of it.

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    Reviewed Aug. 8, 2017

    They were very accommodating to me on my payment times and details. If I ever had a question they answered me in a timely manner. The online portal really helped in seeing how much farther I needed to go. It was a relief not have to deal with the credit cards myself.

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    Staff

    Reviewed Aug. 8, 2017

    My business transactions were handled with me in mind. All matters were handled in a timely manner and very courteous also. Thanks for all of your help. I would highly recommend your service to help them get their finances in order. Thank you very much.

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    StaffProcess

    Reviewed Aug. 8, 2017

    I don't know where I would be if I didn't start this program?! This program not only helped me but taught me a very good lesson on how to better manage my credit card expenses. Great staff and would recommend to friends and family!

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    My experience at first was a bit harrowing. When I called about information about my account, information I received was vague. When I wanted to talk to a supervisor, the person I was talking to said that the supervisor could not help me more than she could. I was not happy and made sure she knew it. The supervisor did get on the phone and talked me through the process, which I thought at first was slow. But once everything was in place, I felt so relieved about being able to get out of debt. It has changed my life.

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    Reviewed Aug. 8, 2017

    My whole experience with Freedom was excellent. I will and have recommended them to my friends. I am very thankful I found Freedom to work with during such a difficult time. The tools and support provided from Freedom were easily accessible, informative, and helpful in keeping my mind at ease.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 8, 2017

    All involved in helping with my debt consolidation were very helpful and did not make me feel uncomfortable about my situation. Great customer service and instructions on what I need to do, were very well explained. Very helpful to me when I was not sure where else to turn. The fact that I only worked with a couple different people was a comfort to me so that I didn't have to keep re-explaining my situation.

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    Customer Service

    Reviewed Aug. 8, 2017

    Even though they were paid off through a settlement I have been receiving calls and demand for payment from Lending Point. I told them that they have been paid off but they are not listening to me. Please contact them from your previous records and cease this payment demand. Other than this one problem this service has been outstanding and you have my thanks.

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    Price

    Reviewed Aug. 8, 2017

    Helped get us out from under credit card debt. A little more expensive than I originally thought it would be, but still saved us a lot of money. It is nice to be without debt. It has helped get us closer to retirement. I was able to reduce my hours at work.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    Thank you for assistance and guidance through my financial crisis. Your staff was knowledgeable from beginning to end. The staff helped stopped all the phone calls. The company did just what they said they would do. I would with no hesitation recommend your company to my friends.

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    Reviewed Aug. 8, 2017

    I was extremely pleased with the entire experience I had with Freedom Debt Relief. They delivered on every promise and we're fastidious in their business dealings, as well as reachable and courteous at all times. Would highly recommend this company to anyone looking for assistance with financial problems.

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    Reviewed Aug. 8, 2017

    Highly recommend Debt Relief to those who have a lot of credit card debt. I have already recommended 2 of my friends. Thank you Freedom Debt Relief for helping me to get back on track in the shortest amount of time. I can breathe a sigh of relief knowing that I am no longer thousands of dollars in debt.

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    Process

    Reviewed Aug. 8, 2017

    We felt bad having to use Freedom Financial Services, but we both lost our jobs from the same company at the same day. Bills were piling up and we just couldn't keep up. We followed the program and finished in a timely manner. What a relief!

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    Price

    Reviewed Aug. 8, 2017

    Although they did resolve one of my debts to my satisfaction, I submitted 3 Creditors and they more or less told me I was on my own for the remaining 2 debts. Their fees are a little exorbitant and was not properly explained to me, ie: very high interest rate on loan to me to cover settlement of one debt and very high "service" fee.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Coila,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    They held my hand every step of the way. Very professional. Every time I had a question/inquiry they got back to me within 24 hours. I never felt like things weren't going to get resolved. Also they made sure to get me the best deal. I really felt as though they were working to help me become debt free. It wasn't just an account.

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    Staff

    Reviewed Aug. 8, 2017

    I was very please with the way my account was handled by Jason **, the Freedom Debt Relief agent. He was patient and kept me in the loop of everything. I did recommend this program to a friend, however, she ended up filing bankruptcy.

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    Reviewed Aug. 8, 2017

    I was paying a relative large amount of payments to several credit cards. Freedom recommended a plan to get completely out of credit card debt. I agreed, and it worked. I am out of credit card debt. Thank you Freedom. Would recommend this company, Freedom, to anyone.

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    Price

    Reviewed Aug. 8, 2017

    If I could give a negative review I would. I was lied to, treated horribly and my credit is still a disaster. Would NEVER recommend this company!!! They are expensive, and take advantage of you. I asked many straight forward questions ("Would I have to pay taxes on this?") and was flat out lied to. I owed a fortune in taxes after paying a fortune dealing with them. Not worth it! Contact your credit card companies, they will give you a much better deal and it won't kill your credit.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Dobbs,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    It took 3 yrs but FDR resolved all my assigned debt successfully restoring my credit and peace of mind. It was a lesson learned and I appreciate all their efforts. I'm not an emotional mess anymore. Thank you. On the other hand I recommended FDR to my daughter, Leigh Ann **. She hasn't been treated the same. Bank of America has filed a lawsuit against her and served her for non payment even though she's in a contract to not speak to her creditors. FDR has dropped the ball in her case. There is little communication between them and she's been so upset about being sued and FDR not doing anything to help her. She pays $700 into the fund a month and I am offering her $1000 to deposit into the fund to try to get the show on the road to settle her debt ASAP. Please look into this matter for me. I appreciate anything you can do to help her too. Thank you.

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    Customer ServiceProcess

    Reviewed Aug. 8, 2017

    For all the skeptics, FDR works, period. I was so far in debt never in my lifetime would have paid it all off. I did my homework. Followed the step by step process and just over 48 months debt free. Credit score is right where it needs to be for me to buy a home next year. Call them it works.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    I was very happy with the progress but then with my last creditor we went round and round. You had enough money in my account to pay the last creditor minus somewhere around $100. After about two months after my last auto monthly payment I was notified that my account was complete. I asked about the details and was given a bunch of BS. The last account, which was Bank of America, was never paid. I was told it was and the account was closed on your end. When I got the paperwork that account had been removed by your people. Instead of helping now you left me with an open account that was not handled as promised by you. When I called I was told the woman I talked to had been fired but you refused to finish the job you agreed to.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Pfohman,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 8, 2017

    In 2012, I suffered a job loss as so many before me. Credit card debt was burying me, and I had burned through 100% of my savings. With the help of Freedom Financial, I was able to survive an entire year until I found a new position that gave me the income to pay my remaining debts. Had it not been for Freedom Financial, I was destined for bankruptcy. The short term gain was incredible as I have described, however the long term effect on my credit has put me right back in a debt spiral that I now have very little way to recover. I urge caution when going down this road as you will struggle for the full 7 years it takes to remove the negative marks to the credit score. If your credit score is already low, go for it!

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    Customer Service

    Reviewed Aug. 8, 2017

    My biggest problem has been with Customer Service. During one call I was told I didn't have a loan. If that was true where are my payments going? My question was then how much have I paid in and how much longer do I have. I then can compare it to my paperwork.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Simons,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 8, 2017

    I am so glad you all were here to help me and knowing I am debt free. Thanks again and I would recommend you all to a friend or family member. I am just so relieved it would have taken me years to pay all them off. Thank you again.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    I was very grateful for patience and assistance provided. Some FDR staff was NOT kind toward me near end of my program. Life in general and debts had me stressed, they caused me more stressed -- then one FDR support came onto phone line, heard me out and provided patience, understanding and he was very professional to help me reach the finish goal. I never told you but yes, It sure did work out for me. Thank you so much FDR and thank you for asking.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I was extremely pleased with my dealings with Freedom Fin. Easily kept track of my financial information in paying off my debts. I couldn't have done it as quickly without them. Thanks! You will never know how much I appreciate the feeling of being free of debt.

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    Verified purchase

    Reviewed Aug. 8, 2017

    Freedom Debt Relief was simple and friendly to use. I have felt confident in using them. I have had NO problems with them. As time with the system continued, I became more trusting of them. I had no cause for worry. I do recommend them to those serious in eliminating their debt. Thank you, FDR!

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    Staff

    Reviewed Aug. 8, 2017

    My only slight problem with my experience at FDR was getting the date of withdrawal correct. It was settled in a timely manner and from there the experience was nothing but excellent. I need to mention my chief contact through my negotiations... Brandy!! She was outstanding in her commitment to me and my needs and did her job with utmost professionalism.

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    Customer ServiceProcess

    Reviewed Aug. 8, 2017

    All of the process was a great success. Everything was done in a timely matter. Whenever I would have any questions, they would provide the answer that I was looking for. You were not on hold very long for them to answer the phone and they were very friendly.

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    Customer Service

    Reviewed Aug. 8, 2017

    From the beginning Freedom had been there for me anytime I had a question or two. Always returning my calls and sometimes just calling to see how I am doing. Since no longer with them I don't feel the same as if I call now no one calls me back etc... Freedom gets five stars from me but not whom I am dealing with now... Sorry!!!

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    Customer ServiceProcess

    Reviewed Aug. 8, 2017

    The program is beneficial. Help tremendously with resolving some of my debt. Customer service always on point. I would recommend using FDR services. It was a good learning experience and educated me on knowing how to reduce debt and how to effectively deal with creditors. Thanks a million.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    Great customer service. Fast and easy with resolving debt. Ended my financial worries. Love Freedom Financial. I would recommend this company to friends and family. My representative was very helpful and was wonderful to work with. Freedom Financial saved life.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    This was the best decision we ever made. Your people were so helpful and profundity helpful. Everything you promised was true. If you need help this is the people you should call. You will not be disappointed. So before you file for bankruptcy call them.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    They did a good job. I would recommend them to anyone that is in trouble with their finances, and their credit cards. And they want to consolidate the bills. Thank you Freedom Debt Relief for your patience. If I had to do it again I would call you.

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    Reviewed Aug. 8, 2017

    When I had entered the program in 2013 I was told it would be a 3 year plan. My accounts were not settled until 2014 and my payoff is in 2019. Seems a little longer than what I was told since I had already paid over $3,000.00 into the program before my debts were settled.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Felio,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Price

    Reviewed Aug. 8, 2017

    They charged too much and I did all the work. Constant follow-up was needed on my part to see if they were acting on our behalf. They took an additional 6 months to approve our consolidation loan application because they pulled up incorrect financial information. I would not recommend this service if you're in the market to reduce your credit debt.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Mr. Fernandez,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Customer ServiceProcessTransparency

    Reviewed Aug. 8, 2017

    I was very happy with Freedom Debt Relief. They explained everything so I could understand the process. I did everything they suggested. Received very few calls from my creditors. They were always available when I called. I would recommend them.

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    Staff

    Reviewed Aug. 8, 2017

    I was very lucky to have had Freedom Debt Relief program help me out of my debts. I was always informed about the progress of all my accounts. They were very professional in explaining all details. I like to say thank you to everyone that help me get out of debts.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    Most helpful and courteous group of people. My questions were always answered and my financial debt was taken care far quicker than I expected. I would highly recommend Freedom Debt Relief to anyone needing a solution in their life. Once debts began paid off, my stress just started to disappear. It was the best thing I ever did, because I did not want to go through bankruptcy.

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    Price

    Reviewed Aug. 8, 2017

    They con me into a loan program with outrageous interest rates and will never lower payments no matter how much you beg. I pay almost 400 bucks every 2 weeks. A 30 K Loan ends up being 100k in their pockets. Would of been better if I went bankrupt.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Parks,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed Aug. 8, 2017

    FDR is a company that I would recommend to anyone having financial difficulties. I was seriously up to my ears in financial debt when I applied for help. They were wonderful. When I completed the course they recommended me to Consul Plus for further assistance.

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    Customer Service

    Reviewed Aug. 8, 2017

    I did a pretty thorough check of all the credit places, including my own bank and recommended ones. Your company was ready and able to assist me. I was able to relieve myself of this debt noose in a few short years, with their able assistance. They were available to answer all my questions at pretty much any time. I thank you from the bottom of my heart.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    I was very satisfied with the service. I never had to wait for answers. Someone was always there to help. I would recommend this service to anyone with too many credit cards. The customer service was excellent. Everyone was very friendly.

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    Reviewed Aug. 8, 2017

    Thanks just doesn't say it all. With your help advice and direction - it took us under 4 yrs to get out of $70,000 worth of debt. You kept me on track made sure that I knew that we were making progress. That tremendous load is off our backs and there is no way it coming back.

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    Reviewed Aug. 8, 2017

    If I knew of Freedom Debt Relief back in 2007 I would have never went through Bankruptcy. This took a big burden off me when having so many medical bills, Freedom help me do what NEEDED to be done. Thanks for all your help.

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    Transparency

    Reviewed Aug. 8, 2017

    I'm sorry I had to do this but the experience was made easy by this company. I was scared and didn't understand how it worked. They calmed me down and explained everything. I needed certain documentation and they went out of their way to help me get it.

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    Process

    Reviewed Aug. 8, 2017

    Freedom Debt Relief helped me with my debt. They customized a program based on my needs and it was completed by the targeted time frame. It was a little hard to navigate the website but after improvements it made it easier. I would definitely recommend!

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    Staff

    Reviewed Aug. 8, 2017

    We were quite literally drowning in debt due to extenuating circumstances and everything was snowballing out of control. It was at that time that I found Freedom Debt Relief online and said "Let's try it!" I worked with AMAZING staff the entire way through! Everyone was ALWAYS helpful, kind, and courteous. No one ever judges you; they genuinely want to help people get out of debt's death grip it has on SO many people's finances. We had well over $50,000 and we SOOOO happy to be out from underneath all those debtors. If you have debt, let Freedom Financial help you. It's the best decision.

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    StaffProcessTransparency

    Reviewed Aug. 8, 2017

    Freedom Debt Relief are great people. They communicated well with me about my situation. They were great to work with through the whole process. They are true friends. They know their business and they make you feel comfortable. I recommend Freedom Debt Relief to any and everyone.

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    Price

    Reviewed Aug. 8, 2017

    We were thankful but when we consolidated the rest of our finances our interest rate went sky high and our credit score fell greatly making it hard to get any other help. Our payments are very high and hard to keep up to have enough to pay other bills or even eat, with our limited SS funds. Hope to get it over with soon. Learned lesson to not get into debt in the first place. Watch and beware!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Ms. Olson,

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed Aug. 8, 2017

    We would like to thank all the agents we spoke with during this difficult time. Our initial contact with Freedom Debt Relief made it seem feasible that we could finally get out from under our credit card debt. The payment plan was within our budget. Then we became eligible for the Consolidated Plus loan program, which gave us peace of mind. I ended up having to speak with just one of our creditors to negotiate a final payoff and it was very unnerving. Most if not all creditors become confrontational and try making you feel guilty trying to make a (Settlement). This is where I appreciated Freedom Debt Relief's agent intervening on our behalf. The stress of trying to negotiate with creditors is very emotional. Many thanks to all involved in resolving our financial debt.

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    StaffProcess

    Reviewed Aug. 8, 2017

    I experienced the most accurate, polite, and the most helpful experience from Freedom that anyone could expect. I would definitely recommend their program to a friend!! If I ever need help with anything, I would go back there for their assistance!

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    Customer ServiceStaffProcess

    Reviewed Aug. 8, 2017

    I was very impressed with the professionalism of staff. They were very helpful in considering my options and guiding me through the process. When I left voice messages, they would always return my call. They eased the burden of being financially distraught. I would highly recommend them in assisting you to reduce your debts and developing better management of finances and payments.

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    Staff

    Reviewed Aug. 8, 2017

    Wonderful people to work with. Always patient and understanding. They took my stress level from a 10 to a 2. I would highly reccommend them to help get your credit paid off. God bless them for their patience and understanding. They never made me feel bad about all the credit had.

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    Reviewed Aug. 8, 2017

    I would have gladly given you five stars had your program not been a bait and switch. After approximately a year where you were getting my monthly payments and I was seeing efforts to negotiate down various credit cards, I was contacted by Consolidation Plus. I was advised that my credit card payments would take a long time to negotiate and pay off. This is not what I had been promised in the beginning of my program and I was never told the credit card companies would not accept your offers or wanted payments immediately. I do not have to tell you how they work, you work with them every day.

    But I was advised by the individual from consolidation plus that it would be better to pay off all of my credit card payments now, using alone. Rather than the method I have been told will pay off my credit cards. I am now stuck with a 22.9% payment which if I go to the end will be over $50,000. I have just strongly to the percentage rate and all of the fees that suddenly got added to my total.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Dear Ms. Fallat,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed Aug. 8, 2017

    This was a tough time for us and embarrassing and we just wanted to right our financial wrongs the best possible way. Every single person at Freedom was kind and professional, honest and knowledgeable. We even had to use the legal services and I wish I remember the attorney's name but she was excellent and very responsive. You helped make a trying time more bearable. We LOVED the portal and the ability it gave us to track and monitor every step.

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    Customer ServicePriceStaff

    Reviewed Aug. 8, 2017

    Freedom Financial helped us to come to a debt solution that was affordable to us and we were able to complete the program early. :-) Whenever we had a question, the representatives were polite and worked to answer our questions in a timely manner. :-)

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    Reviewed Aug. 8, 2017

    Freedom Debt Relief is a tool that those having hardships in managing their debts will definitely find extremely easy to use and they get the job done. So glad I found you guys. My financial future is back to heading in the direction it should.

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    Reviewed Aug. 8, 2017

    I was in need of serious help. I accumulated a lifetime of credit card debt in a short time. I didn't know what I was going to do. Freedom did all the work, contacting my debtors, I just had to make one payment monthly on my part, and they did the rest.

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    Customer ServicePriceStaffTransparency

    Reviewed Aug. 8, 2017

    I had accrued credit card debt in excess of $50K and was also going through a contentious divorce that didn't appear to ever be ending. It was at the point that while trying to pay more than the minimum payments on the various credit cards, the credit card companies would stonewall me in any effort to seek a reduction of interest rates etc... Not only did the credit card companies have me over the hump, so did the divorce proceedings.

    I reached out to FDR as a step to avoid bankruptcy and it proved to be a lifeline that was there in the nick of time! The courtesy of the customer reps at the initial phone call all the way through the seamless process to becoming a client was what I needed to start eliminating the financial burden. Being cynical all of these processes were beyond my expectations.

    FDR has no hidden agenda when they say they will help people. Every step undertaken is led by and directed so that as a client you don't feel the pressure of fighting the financial battle alone. FDR developed a personal payment plan that was designed to save money yet work towards an amicable solution for all parties. That's all I ever wanted to do with the credit card companies but I was a faceless name that didn't matter until FDR accepted me as a client.

    As a client I followed the guidance of FDR and started seeing results of what they said they could do. If I had questions they were always answered with clarity, confidence and, most importantly, with respect. In hindsight I wished I would have pulled the "trigger" sooner to allow FDR to assist me in regaining control of my financial independence which in turn helped with my mental well being. When you've worked all your life to ensure you do the right things but outside forces put you in hard situations in terms of financial obligations, there is help out there. Freedom Debt Relief is truly a consumer advocate. Thank you, FDR!!

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    Staff

    Reviewed Aug. 8, 2017

    From the first time I contacted and converse with one of your representative, the manner and honesty was felt from the beginning. They guided me thru each step and always responded to my questions within 24 hrs. They took me thru a smooth transition to the next level and made sure I had an understanding of what was going on. I am very happy with the outcome and would recommend the company to anyone.

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    Customer Service

    Reviewed Aug. 8, 2017

    It was told to us that rarely is there litigation or 10-99's sent to you. We have received a 10-99 for every account costing us to owe taxes. We have been sued twice inside of 1 year and when we really needed assistance or a quick response, we didn't get it. Even when referring to settlement letters, there has been no response or we don't have them response. The system taught a lifestyle change but the customer support and the company's integrity is in question.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Grimes,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed Aug. 8, 2017

    My experience started out great. Everyone was helpful and I was on my way to becoming debt free in 3 1/2 years. I loved the website and kept an eye on it monthly. After 3 1/2 years there was one account that continued to be "in progress". Because of this money was still taken out of my bank account to cover the costs of this account in limbo. There was more than enough money to cover this account if it ever proceeded forward. It was always an issue to stop the money from being drawn out of my bank account. The account never proceeded forward and I finally canceled.

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    Reviewed Aug. 8, 2017

    I am so pleased to have used FDR for eliminating my debt. Not only did they resolve my outstanding accounts and legal battles. But they taught me how to live within my budget. I would and have recommended FDR to many acquaintances and friends for debt relief. Thank you so very much for helping me begin a nEw life debt free. I'm well on my way to restoring my credit as well...

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    Customer ServiceStaff

    Reviewed Aug. 8, 2017

    I first heard of FDR via Experian Credit Bureau when checking my credit rating. At the time my credit way in the high six hundreds. I also had never not paid my bills in my life. My credit was lower to usual due to my recent move and over extending. Contact with FDR can by contact with Instafinacial a company who's spokesperson referred me to FDR.

    At that time I believed they were a company that was planning to lessen my debt somehow. When asked if this would hurt my credit, I was told maybe. I was also led to believe this would happen very fast; but FDR would be on it every step of the way... This of course did not happen. First I had to enroll my wife in a separate account causing confusion on every contact as to which account was being questioned. Second the info pamphlet we had to fill out were not quite as user friendly as expected. Much time went by trying to figure out what had been filled out incorrectly (little timely support from FDR).

    Cease and desist forms supposedly to stop many credit payment calls were not used to my knowledge. I was then advised no contact with credit companies was to be made till they wrote the loan off. When I asked about the possibility of lawsuits I was told it rarely happens. Well that happened. Those proceedings were exasperated by FDR when they attempted to settle an account that the attorneys were handling.

    More time went by. At this point and after much delay with slow service, FDR recommended we move our accounts to Consolidation Plus (CP) a affiliate of FDR. They offered to settle all loans and create 1 loan for my and 1 for me. We accepted to hopefully get away for the snail pace of FDR. Now we each have a consolidated loan with CP at approximately 25% and continually get notifications from FDR and CP telling us how well we are doing and if we would rate their companies. My opinion is FDR offers to correct someone's credit card debt. But in the end plans, by delay and poor service, to then offer customers percent inflated loans.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Hello Mr. Shanks,

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceProcess

    Reviewed Aug. 8, 2017

    We were very pleased with our experience with Freedom Debt Relief and would recommend it to anyone that feels they need assistance with getting out of debt. They stepped us through the process and anytime I had a question, they were merely a phone call away.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I'm happy that it is complete and that my credit improve after Freedom Debt Relief helped me to make the settlement and pay off everything. I would recommend for anyone who wants to settle the old debt and start fresh credit.

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    Verified purchase

    Reviewed Aug. 8, 2017

    A relief for us that just was eating us up from credit cards debt. We got over our head and nothing to do but file for bankruptcy. Then we found Freedom Debt Relief and now we have peace of mind. We worked out our debt, thanks to the folks at Freedom Debt Relief. Thank you very much.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I finished all my payments. In general terms, everything went as agreed. The only question I didn't ask and ask now is why the fact that everything has been covered and paid it will not reflect in my credit report? My thought is that I should have a clean report and better rate which is not the case... I would like to have answers to that. Otherwise, the experience was as agreed...

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    Freedom Debt Relief
    Response from Freedom Debt Relief
    Hello Jennifer,

    Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed Aug. 8, 2017

    I had a great experience and would definitely recommend to any friend. I am so happy to finally be rid of all my debt! The people here are very friendly and helpful. Happy to have gotten rid of over $40,000 in debt within 2 and a half years. Otherwise I would still be paying the minimum on all my credit cards.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I was wary of this program, but I buckled down and committed to a monthly amount. It felt good for that money to be going towards getting rid of debt instead of making minimum payments. I did take a hit on my credit temporarily but it was worth the cause.

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    Verified purchase
    PriceStaffTransparency

    Reviewed Aug. 8, 2017

    Process was almost painless even if interest rates are a bit high!!! Any questions I had were immediately answered. All people communicated rapidly and professionally. Easy to follow progress and status online as well. If you need their service I would recommend them.

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    Verified purchase
    Process

    Reviewed Aug. 8, 2017

    This program helped me out of debt which naturally improved my score. Only thing to be aware of is you will have delinquencies on account while they negotiate your settlement. In the end it is so worth it. I would recommend this program to anyone looking to get into better financial position. Short term pain for long term benefit.

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    Verified purchase
    Staff

    Reviewed Aug. 8, 2017

    Everyone has been very kind although I ran into a few bumps. With team effort they straightened it out. I would definitely recommend this program to anyone looking to get out of debt. Thank you for all your hard work!

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    Verified purchase
    Customer Service

    Reviewed Aug. 8, 2017

    Freedom Financial reduced my debt. If you just do what they say when your creditors call you wanting money, it will be OK. I have changed my spending habits and will attempt to never revisit that kind of debt again. My credit score is on its way up. Thank you Freedom Debt Relief.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 8, 2017

    Always fair, transparent, accessible. Very satisfied, would recommend. Easy to monitor via computer. Easy to access account via computer for updated info. Representatives were also available by phone to answer any questions.

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    Verified purchase

    Reviewed Aug. 8, 2017

    Well to start off I'm very grateful to have debts paid off thru FDR program. It is a relief for both myself and my wife Linda. I would recommend this to anyone. The last few years were tough as far as debt overwhelmed us. There was different situations that made it become that but in all learned from my lesson as well as my partner and now we have a fresh start and couldn't be more happier. My thanks goes out to the specialists who handled our accounts.

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    Verified purchase

    Reviewed Aug. 8, 2017

    I am now debt-free. My old credit cards are cut up in little pieces and frozen in a cup of water in my freezer. I use my debit card to make all purchases and hotels and airlines honor that card, as well. I have also paid off my school loans and just have living expenses. I plan to retire next year in a debt-free state. Yes! Just remember that this process takes time and several years. The important thing is to start doing something about the debt today. Freedom Debt Relief can help you do that. Remember that, "Steady plodding brings prosperity, whereas, hasty speculation brings poverty." You can do this!

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    Verified purchase

    Reviewed Aug. 8, 2017

    You may pay fees but not anywhere near what your credit card fees are. They got creditors off our back... negotiated write-offs... helped us with courts... but mostly gave us the time to get ourselves sorted out and back on our feet financially in less than 5 years. We now have credit scores back over 700 and a stable financial plan. It was hard work but well worth it.

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    Freedom Debt Relief Company Information

    Social media:
    Company Name:
    Freedom Debt Relief
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    PO Box 2330
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85002-2330
    Country:
    United States
    Website:
    www.freedomdebtrelief.com

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