Freedom Debt Relief Reviews
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About Freedom Debt Relief
Founded in 2002, Freedom Debt Relief (FDR) is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 in unsecured debt. Its fees vary based on the state the client lives and the amount of debt they enroll. Freedom Debt Relief earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews.
Visit www.freedomdebtrelief.com- No fees until settlement reached
- Highly rated customer service
- Works with high debt amounts
- Can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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- 4,961,910 reviews on ConsumerAffairs are verified.
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- 4,961,910 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 21, 2019
I have been very pleased so far! The representatives have been very clear and helpful and let me know what to expect and where to call if I need help! I hope it will be a good experience and I am relieved that I will be able to pay my bills.
Betty, we are pleased to hear your experience with our Client Services department has been positive. We will continue to provide you with the best possible experience! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 21, 2019
Freedom Debt Relief has been very helpful. They negotiate with creditors so quickly and has brought down my payments to a lower amount. I would recommend Freedom Debt Relief to friends because if they can help me that quick with my debt problems they can help them. Thank you Freedom Debt Relief for your help.
Judy, we're so glad you have experienced the reduction on your debt and benefits the program has brought to you. We definitely share in your excitement as you become debt free! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 21, 2019
So far so good. Responses are timely, and the staff is professional and very customer friendly. The payment schedule is going as planned, it's just that there's the tax liability... you just can't win with system... who needs a tax bill on top of this... however, its not FDR's fault or problem.
Thank you, Theodore, for your kind compliments about our company! We are pleased to have you in our program and look forward to your continued success. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 20, 2019
We had some credit cards and we did some stuff around the house. When I was working, everything was fine because my husband got his pay and then I also got one the following week. My doctor retired me on disability back in 2015. So, we went from a pay every week to a pay every other week. And then, I got my pay once a month. And there's at least one, sometimes two weeks out of every month, that there's nothing coming in. We got behind on things and it just got to the point when we just couldn't do it anymore.
I saw Freedom Debt Relief and filled out a thing online on my phone and within a couple seconds, I got a phone call from them. It sounded like the right thing to do. I saw the reviews on Freedom and after I talked to Steve, I was comfortable with it. We kept us from filing bankruptcy. For all those years, I didn't wanna do it. I wouldn't have done anything. That's what we would have to do, and I don't wanna do that. But Steve made me feel comfortable. He was also very understanding. I expressed how nervous I was and he took the time to explain things.
So I had five credit cards and so far, three of them are settled. Freedom negotiates and our interest rates are lowered. They've gotten some taken off. When I also called and talked to the people at Freedom, they took the money out from my dedicated account, stopped the automatic deposit until a certain time in November and then they started them back up again. If I would've needed longer, they said all I have to do is call. They worked with me with that. That was awesome for me because my friend said whenever she ran into any issues or anything that she went through, Freedom didn't care.
The payment plan was also good because it was a certain amount that comes out every month. We decided that we wanted to make sure that it was in the account whenever they took it out. Freedom worked with us and they took it out the day after my husband gets paid. It still equals the same amount every month, but it's just two separate deposits, which works awesome. Rather than taking a big chunk out of your pay once a month, they do half-and-half.
The only thing that I don't like about the process is they don't answer the telephone whenever the creditors are calling. Also, it just seems like it takes forever for the first settlement. That made me nervous. I called them because my phone was ringing like crazy from all these places. But once Freedom answers, things are getting settled quickly. I'm almost halfway getting everything settled. Freedom has impacted our lives in a better way. Right now, we still have that money coming out. Sometimes it's a little more difficult but it's a lot better than what it was. I was a nervous-wreck before but I'm calmer now. I would recommend Freedom Debt Relief to anybody.
Thank you very much for taking the time to write us a wonderful review, Elizabeth. We're proud to be on your side to help you at a time you need it most. Your progress with us has been phenomenal and we're excited to see you reach your next milestone. If you have questions or need assistance with your account in the future, please don't hesitate to contact our client services team. They can be reached by calling (800) 655-6303 or log onto your client dashboard at www.fdrclient.com and chat with us! Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 20, 2019
FDR is always helpful and accommodating. Very sensitive to my requests and personal situation when new things arise. They give me reassurance of how to handle creditor calls and have been responsive and friendly each time I need to call them.
Thank you so much, Mary, for your thoughtful compliments about our company! We enjoy being able to assist you and provide you world-class customer service. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 20, 2019
I am very pleased with Freedom Debt Relief has given me worry relief since I have signed up. I was able to make my payments, but due to hardship I needed help before my situation got worse. I would most definitely recommend Freedom Debt Relief to anyone that might need it.
Thank you for your wonderful review, Robert. We are glad to hear you have had a wonderful experience so far and we would be very pleased to see you recommending Freedom Debt Relief. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 20, 2019
3 accounts have been closed and I think I have 3 or 4 being processed now. I am very pleased with the progress of my account, done in a timely fashion and they stay in constant touch with you every step of the way. So far I am glad I chose Freedom Debt Relief. I have let friends & family know what I am doing about getting out of debt and with what company.
Hello Linda,
Thank you for your positive feedback. We are very proud of your accomplishments so far and we are confident you will become debt free soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 20, 2019
Overall, the program is good. But, the new format online does not break down the monthly payments for me to review. Or I just do not know where to navigate for that information. The only other item that surprised me was when we signed on with you I was not aware of all the other costs to run this program. You might want to better inform your future clients about costs upfront first.
We appreciate your honest feedback, Mr. Ekis. Using the newly formatted client dashboard will take some adjusting. Keep in mind there is a chat option available to help you navigate the upgraded site and to ask questions about anything you see.
We apologize if the costs incurred while enrolled with us was not clearly conveyed to you. Although Freedom Debt Relief collects absolutely no fees until a settlement has been obtained and agreed to by the client, there are some other costs associated with our program. If you have any questions at all about your account, feel free to contact us in client services for assistance. We're here 7 days a week to answer any questions that come up for you. Thank you for choosing Freedom Debt Relief to service your financial needs.
Reviewed Feb. 20, 2019
I find FDR to be honest, understanding and professional. From the first contact to every need expressed the staff have been courteous and helpful. It is very refreshing and reassuring to know that there is a financial company that really is serious about their business of helping struggling people get ahead.
Hello Novalie,
Thank you for posting your feedback. We care for you at Freedom Debt Relief and we will continue to assist you in every way we can. We have your best interest in mind and we are confident you will become debt free soon. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 20, 2019
I just started with FDR, and so far it's been wonderful. Such a relief. I have just made my first deposit into my account, and looking forward to my debt being paid in just a couple of years. The program is professional, I have access to look at my progress at anytime, and I'm really happy with FDR up to this point, and very appreciative. Thank You.
This is great to hear, Tammy! We appreciate your feedback and we are very excited to take control of your accounts. You made the best decision when you enrolled in Freedom Debt Relief and we are confident you will see outstanding results. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 20, 2019
I have been a client with FDR for a year and half now and suddenly received a summons from one of my creditors. I called FDR for information on how to handle the problem and quickly received all the information needed. I have to say I was near panic until I called and received that there was a solution.
We appreciate your review, Victoria. We are very glad to have you apart of Freedom Debt Relief and we are very excited to see you obtain financial freedom. Success is coming your way soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 20, 2019
cannot be understated, after being sued by a creditor I was nervous about having to go to court and face have court ordered payments, I called the legal services representing FDR and they not only put my mind at ease they were able to settle the debt for less. Thanks FDR.
Thank you for sharing your fantastic feedback, Darrell. You definitely chose the best debt resolution option and we are very glad to assist you with your debt. Freedom Debt Relief will continue to put your mind at ease and we wish you the best through your graduation. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 20, 2019
I like how available Henry is and he has answered all of my questions, making me confident that I have made a very good decision in choosing to go with Freedom Debt Relief. I would definitely recommend any of my family or friends to this company if they were in debt and needed a great way to resolve their debt.
Thank you for sharing your amazing feedback, Elizabeth. We are glad to hear Henry further assisted you and we will continue to demonstrate excellent customer service. Keep up the great work and we would greatly appreciate if you recommend our program. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 20, 2019
I received a call today regarding my online submission for debt relief. I spoke to Dan ** and he gathered my information and called me later to say that I was accepted into the program. This was a burden lifted off of me because I have been struggling for so long.
Hello Valencia,
Thank you for sharing your review. We are very glad you spoke with one of our Debt Consultants and we want to congratulate you on joining Freedom Debt Relief. We are very excited to see your accomplishments in becoming debt free. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 19, 2019
Whitney ** has been an amazing help in the big step for the financial future of my family. She explains everything plainly. She patiently answers all of my questions, big or small. I am very confident that this chapter in our financial lives are in good guidance with Whitney's help. Thank you Whitney.
Thank you for your phenomenal feedback, Jacquilyn! It's rewarding to know that our team has been courteous and helpful throughout your enrollment process and we'll be sure to pass on the kudos to Whitney! If you have questions about your account in the future, please feel free to contact our client services team by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 19, 2019
I am very happy with the experience with FDR. I had 6 accounts which are not able to pay from my end and account balance became more than 100K. I had big loss in my business and was in very bad situation. FDR helped me to come up with structured settlement and I have closed 3 of the accounts now. Still 3 are pending and I am on the track to close them all by end of this year. I recommend their service to all.
Thank you very much for your review, Muthukkumar. We are thrilled to hear of your positive experience and we want to congratulate you on your success so far. We are looking forward to seeing you become debt free! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 19, 2019
FDR has made it possible to repay all my credit card debt, with ease, and assurance. They negotiate all the erroneous finance/interest/surcharge fees and what you ending up paying back is the principle, more or less. I have recommended this service to others.
This is fantastic, Melissa! We are thrilled to see you enrolled in our debt resolution program and we are glad to resolve all of your accounts. Keep up the great work and we would gladly appreciate if you recommend Freedom Debt Relief. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 19, 2019
Freedom Debt Relief has given me a chance to breathe and taken some stress out of my life. They are so very nice and accommodating when it comes to dealing with your account. They are willing to go the distance to help you settle your debts.
We appreciate your review, Randalla. We are very glad you enrolled in Freedom Debt Relief because we want you to become debt free. We will continue to assist you in every way we can and we are excited to see you obtain financial freedom. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 19, 2019
Very happy I decided to move forward back in September 2016 to enroll in Freedom Debt Relief. So close to the finish line now and it feels wonderful. Very easy to work with and approve to clear the balances. Would do this again in a heart beat.
Congratulations on your success with us, Sharon! We couldn't be any more proud of the milestones you've reached and we're looking forward to your graduation! In the meantime, please feel free to contact our client services team when you have questions or concerns. Simply call or log onto your client dashboard and chat with us! Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 19, 2019
I was on a 2-year plan to pay off debt but, the payment was more than I could manage. The agent restructured my program to a 4-year plan so the payment was more manageable. My payment went from $662 per month to $370. This payment amount is more manageable in my budget.
We're happy to help you get back on track financially, Jennifer! We're here for you every step of your debt-free journey and any time you have questions for us, please don't hesitate to contact our client services team by calling or emailing us. Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 19, 2019
I was definitely satisfied with informative answers to my questions and concerns about the options with this company. As a retired veteran, I am very strategic about the moves I make and my consultant (Ryan **) gave me sense of peace with the options available and the benefits of pursuing the program according to my specific situation. Timelines were given to me as to when follow up calls were going to be placed and very accurate and punctual as the process was not extremely long and with jargon. I appreciate that a lot. He also, communicated very clear and well and I would not only recommend others to this program, but important individuals such as my family and friends. Thanks again.
Thank you for your phenomenal review, Carlos! We're delighted to hear that you had an exceptional and comforting experience with your debt consultant. Did you know that we have a referral bonus program for our clients? Please feel free to contact our client services team to learn more, simply call (800) 655-6303. We're looking forward to your financial success and thank for you choosing Freedom Debt Relief!
Reviewed Feb. 19, 2019
It's a great opportunity to apply on this organization, they are very helpful and fast action. I don't need to wait for a long time, they will work right away on what I need. They keep following up until you completed everything. I can't say anything just an excellent service!!
We're proud to be on your side, Abe! We're proud of the progress you've made thus far and we're excited to help you reach your financial goals! Should you have any questions about your account, please reach out to our knowledgeable client services team. They can be reached by calling or log onto your client dashboard and chat with us! Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 18, 2019
I am so happy I could cry! Richard was so helpful and provided me all the info I needed! I can already feel the weight off my shoulders! I am so excited to start this program & be able to actually save.
We're thrilled to hear that you're feeling the relief that you deserve, Millene! We're proud to be on your side and any time you have questions for us, please don't hesitate to contact our client services team! They can be reached by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 18, 2019
Paul by then was very easy to work with! I would definitely recommend it to a seemed like the process when very easily. This will make my life a lot easier as well. Hope to hear back from you soon! Thank you.
We appreciate your great review, Jamie! It's rewarding to hear great feedback like yours and we're happy to hear that your experience thus far has been exceptional! If you have any questions for us in the future, please don't hesitate to contact our client services team by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 18, 2019
It has been a struggle since my retirement, but we are enduring and looking to the end. Your customer service staff and the online pages are quite helpful. There are times when I regret starting this process, but the closer we get to the end the happier I am that I chose Freedom.
We appreciate you taking the time to write us an honest review, David. We understand that our program takes a little hard work and elbow grease, however, we can confidently say that your efforts are worth it! We're looking forward to your continued success and please reach out to us any time you have questions about your account. Our client services team is available seven days a week by calling or emailing. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 18, 2019
As of this date, Freedom has been very effective with negotiating and resolving the majority of my debt. My only issue has been with the 'sister' company NLLG. They were to negotiate a settlement with my creditor American Express. I was told by NLLG staff that nothing could be done, and AMEX filed a civil court case against me. I personally contacted the legal firm representing AMEX, and negotiated a settlement. Then a few days later, I receive an email from NLLG stating that THEY reached a settlement with AMEX... not impressed.
Thank you for your honest review, Robert. We're happy to be working with you to resolve your debt. However, we're very sorry to hear about your negative experience with NLLG and we will be sure to pass on your feedback to the appropriate party. If you have any additional questions for us, please don't hesitate to contact our client services team or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 18, 2019
If someone can get in touch with me about this it would be great. Thank you again.
Reviewed Feb. 18, 2019
Everything is going well with Freedom Debt Relief. I am anxious for everything to be done! It will be nice to become debt free and not be chained to a credit card! Freedom Debt has been very helpful and all the advisors are courteous!
We're proud of your progress, Carolyn! We're excited to help you reach your financial goals! If you have questions for us along the way, please don't hesitate to contact our client services team by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 18, 2019
This company has been a life saver. I had no idea where to turn when my debt became unmanageable. I tries solving the situation on my own, but probably made it worse. The FDR teams have been nothing but helpful and honest. I recommend them to anyone having debt issues!
We're grateful for your fantastic review, Erin! We're happy to step in and help you put your debt behind you! We're here for you every step of the way and any time you have questions for us, please don't hesitate to contact our client services team. Simply call or log onto your client dashboard and chat with us! Congratulations on your success, and thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 18, 2019
Helped getting out of debt, would have never recovered on own. Just make the monthly deposit and watch account go from several to only one more and will finish in four years. It is great seeing the balance go down on account each month and to see a light at end of tunnel with debt.
Thank you for sharing with us, Mike! We're pleased to know that your program is running smoothly and that you're seeing the savings you deserve. Keep up the great work and please reach out to us any time you have questions regarding your account, simply call or email us. Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 18, 2019
Bolis explained everything to me so that I could get an understanding about how everything will done to help me pay off my debts without any problems. I am hoping that this will be satisfactory and things will be better for me.
Thank you for sharing your wonderful review, Maxine. We are glad to explain our program very thoroughly because we want you to feel comfortable with your debt resolution option. We are very confident you will see outstanding results with Freedom Debt Relief! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 18, 2019
I was explaining to my friend that I was in debt and I had all these bills. He told me to try Freedom Debt Relief. He was in debt as well and I thought that if it worked for him, then it should work for me. About two years out, everything has been good with Freedom. They've been perfect. They have negotiated on my behalf and they have negotiated things that I couldn't have negotiated. They've cut my debt down. Their staff has been very thorough and clear in answering all of my questions. They have all been professional and very knowledgeable about what they're doing. I got excellent service from them. Working with Freedom has taught me to stay out of debt and a lot more on how to save.
This is fantastic, Dale! You definitely made the best decision when you chose to enroll in Freedom Debt Relief and we want to congratulate you on your success thus far. We will continue to provide outstanding service and we wish you the best in the future. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 17, 2019
Since I just signed up a couple weeks ago, I'm not sure how reliable my assessment can be. Everyone I've spoke with so far has been friendly, supportive, and helpful. I'm excited to get through the payment plan and be on the other side, but still a little nervous about the process and the creditors. I'm fairly confident FDR will be there to assist me though.
Thank you for your wonderful review, Tamara. We are very glad you enrolled in Freedom Debt Relief and we are very excited to resolve your accounts. We are confident you will see outstanding results soon! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 17, 2019
I came on board with 4 accounts that I could no longer keep up with as the interest was eating me alive. All of those accounts have been settled for less and I will be debt free in August 2020. Couldn't have asked for a better service.
This is fantastic feedback, Robert! We are very proud of your accomplishments with Freedom Debt Relief and we wish you the best in the future! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 17, 2019
My experience so far has been exciting. I look forward to working hard to erase my debt. I am in the beginning of the process and must admit I am very apprehensive but appreciate the guidance and assurance that George has given me. I know this debt didn’t happen overnight and neither will the solution.
Hello Kimberly,
Thank you for your positive review. We are thrilled to hear about your wonderful experience and we are very confident you will see fantastic results. The light at the end of the tunnel is coming soon! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 17, 2019
This program has relieved a lot of stress in my life and saved me financially. It is easy to do and their support staff. Thank you Freedom Debt Relief, with a budget and your help I am now financially stable.
Thank you for your wonderful review, Gerardo. We are very proud to have you enrolled in Freedom Debt Relief and we will continue to ease your mind while you become debt free. We are looking forward to your completion of our debt resolution program! Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 17, 2019
Freedom has helped a lot as far as my finances go. At the time I went with them, I was with another company then I left and came to Freedom. Thus far, they've been able to help me negotiate with a lot of my creditors. Their consultants and I do everything by email and all have been helpful and pleasant. They know their stuff and explain to me when I don't understand. Freedom provides excellent service.
Thank you, Shanelle, for your spectacular feedback and rating! We're so grateful you joined our program and have given us the opportunity to be able to assist you in becoming debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 16, 2019
I never been satisfied this much ever and with the respect and calmness and patience of Amy ** I now am feeling hopeful again. I never thought there was a chance or hope to get this debt off my back, what a burden it's been, no matter how hard I tried, I'm 64 and disabled, and on fixed income and I finally can do what I needed to do for a very long time, between God and Amy ** now I have hope!!
We greatly appreciate your honest review, Sarah. We are so glad to hear of your positive experience and we are looking forward to resolving all of your accounts. Keep up the great work, success is coming soon! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 16, 2019
I was contacted by Jan. I was at first confused about the process but she helped me understand all the information I needed. She worked with me for a plan that works out best for me and I am very pleased with the customer service I received.
Hello Baran,
Thank you for your review. We are very happy to enroll you in Freedom Debt Relief and we will continue to answer any questions or concerns you have about our program. Keep up the great work, success is coming soon! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 16, 2019
Too stressful in the first month. Cannot leave a fair assessment. Cannot answer all calls from creditors that I am receiving, Too Stressful!!! I have never gotten calls from creditors and now at least 15 a day. I don't like it and it is causing me a lot of stress.
We're very sorry to hear that those creditor calls are becoming stressful, Karen. We can assure you that those calls will reduce in number as you move forward. Additionally, for any tips or tricks on how to deal with creditor calls, please feel free to contact our client services team. One of our representatives will be happy to speak with you and can be reached by calling or emailing us. Thank you.
Reviewed Feb. 16, 2019
Ira was awesome. Made me very comfortable with my decision. I was a little worried about trying to do this, however, all my questions have been answered, in a timely manner. All the folks have spoken with have been very friendly and helpful. I am looking forward to getting these debts behind me and becoming debt free.
We're pleased to hear that all of your questions have been answered, Rodney! We're here for you every step of your debt-free journey and any time you have questions for us, please feel free to contact our client services team. Simply call or log onto your client dashboard and chat with us! Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 16, 2019
So far I have felt supported in my efforts to become debt free. I have been sleeping better knowing I have assistance with my financial situation. Plus I have more ability to pay my other bills now. Things were getting to be too much for me being a single wage earner supporting a family of four.
Our team is here to support you throughout each step of your debt-free journey, Heather. We're happy to hear that you're feeling financial relief already! Please feel free to contact us any time you have questions regarding your account, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 16, 2019
Bottom line, it's okay. Yes, you saved me a bunch, but you cost a bunch as well - fees upon fees - everywhere a fee. I can produce a report on the total costs of these fees and am thinking that the grand total will about be what I was supposed to save by using your service. What do you think? Also, them 1099-C's are killing me. How do I process an IRS Form 982? In the 2018 version there is no option for my situation. I owe more than I'm worth. It is my understanding that I qualify for this waiver on that basis. That's my rant for today. Customer service - very good - very polite. The rest - I have questions and issues. Bottom line - it works, but, it is expensive - costly to the consumer cumulatively.
We appreciate your honest feedback, Manuel. If you compare our fees to the 100% debt + interest % + late fees + penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt - principal, fees, interest and all. We hope that as you move forward in our program, that you'll see great savings. Additionally, we encourage you to reach out to your tax advisor if you have further questions regarding 1099c's. If you have any questions for us, please feel free to contact our client services team by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 16, 2019
I think you guys take too long with settle & keep you locked in & no way out. Not happy how things going. No way will refer to family nor anyone else. So sorry I didn’t file bankruptcy. If I had any idea my life would be put on hold this long I never would’ve committed to this. When you call to talk to a person they are not pleasant nor coil.
We appreciate your honest feedback, Mollie. We're very sorry to hear that you're not happy with the time it's taking us to negotiate another settlement for you. We assure you that we're still working with your best interest in mind. If you'd like an update on your account, please contact our client services team by calling or emailing us. Thank you.
Reviewed Feb. 16, 2019
They understood my personal situation, were able to provide me with complete information about the programs, and walk me through the best option for my financial situation! I really appreciate the attention provided by Don. Thanks so much for all the help!
We're always happy to help, Jose! We're delighted to know that you're moving forward positively with the debt solution that suits you best! If you have any questions for us in the future, please feel free to reach out. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 15, 2019
I talked to, Daniel **. He was extremely helpful, knowledgeable & professional. My payments have not started yet so I hope that all goes as smooth as possible. I truly look forward to getting out of debt. I just wish I didn’t get so many emails, almost daily!
We appreciate your wonderful review, Georgene! We're confident about the work that we do and we're excited to be working with you! Any time you have questions for us, please don't hesitate to contact our client services team, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 15, 2019
Great experience with Shaun ** on answering all my questions and handling all my accounts. He returned all my calls on a timely manner and was always very polite and professional with all his questions and answers. Waiting on results now.
We consider ourselves lucky to have great agents like Shaun and we'll be happy to pass on the kudos, Cathy! If you have questions regarding your account in the future, please feel free to contact our client services team by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 15, 2019
Every time I call, I get told that I don't have an account with you. If this keeps up do I get a refund of what was paid in? I would rather get this problem fixed. PLEASE HELP TO RESOLVE THIS PROBLEM!!!
Thank you for letting us know you're experiencing this issue, Wayne. We will have a member of our team reach out to you shortly to address these concerns and hopefully resolve them. Thank you for choosing Freedom Debt Relief.
Reviewed Feb. 15, 2019
I love that I don't have to hold for more than a minute or 2. Representatives have been very helpful each time I have spoken to them. However, I didn't pick up that there was a fee before settlement but I vaguely remember a quick comment on it. Also, some credit companies will not take change of address if it is only a P.O. Box, or if there is no suite number and complete 9 digit zip code. I'm starting to feel less stress and my anxiety is now much lower.
We appreciate your honest review, Sharon! We're happy to hear that you've had a great experience thus far! Please feel free to contact our client services team and one of our representatives will be happy to provide you with a physical address that you can use for those creditors that don't accept a P.O. Box. They can be reached by calling or log onto your client dashboard and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 15, 2019
I am so happy we decided to go to Freedom. They are making our lives better. We are going to be able to get all our other bills paid and have the money to move from one job to another as we go where the work is. And now we can go to doctors and be able to pay our medical bills and pay for medication.
We're happy to lend you the helping hand that you deserve, Lester. It's rewarding to know that you're getting back on track financially! We're here for you every step of your journey and any time you have questions regarding your account, please feel free to contact our client services team. Simply call or log onto your client dashboard and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 15, 2019
Was great to talk with Kareem **, he should attention about my situation and my questions. I had to call couple times after few more questions, and was easy to talk with him. I hope this could make a new chapter at my financial life.
Thank you for your great review, Eunice!. We're happy to hear that you received great service from Kareem! We also have a client services team that's available to you seven days a week and they're more than happy to answer any questions you have along the way. Give them a call or log onto your client dashboard and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 15, 2019
Working with Freedom Financial has been a healing journey. We now have a definite date when we are going to be debt free. This brings a peaceful state of mind. This has also helped us to be more careful and wise with our finances. Thanks to their effort and time to help us we are on our way to be completely debt free.
Thank you for your phenomenal review, Jose! We're happy to hear that you have the peace of mind knowing that we're on your side! We're looking forward to your success and please contact us if you have questions about your account. Our client services team is available seven days a week and can be reached by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 14, 2019
After losing my sister in a car accident caring for my parents was my responsibility. I called Freedom Debt Relief to help. I like most people had all intentions of paying my debt unfortunately life happened and I needed help. Rhonda ** was wonderful and sympathetic to my situation. She did not make me feel inadequate because I needed help. This was a great experience at a awful time in my life.
We are sorry to hear of your loss, Traci. It's an honor to accompany you on this journey! Thank you for complimenting the amazing service you received from one of our advocates. It's always rewarding to hear our clients say they've received wonderful customer service. Please continue to contact client services as other questions come up for you. Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.
Reviewed Feb. 14, 2019
I really appreciate all the help and assistance that I am receiving Freedom Debt Relief. It helps me to ease is my mind. During my hardship. I will continue to deal with Freedom to leave because I do not have to worry about Bill collectors contacting me and my bills still getting paid at one lump sum.
We appreciate your great review, Mary! We're happy to lend you a helping hand and help give you the peace of mind that you deserve! We're here for you every step of your debt-free journey and any time you have questions for us, please feel free to contact our client services team. They can be reached by calling or log onto your client dashboard at www.fdrclient.com and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 14, 2019
I have used this company twice and they have been very helpful in getting me out of debt... they are truthful and keep you up to date on all that is happening in your account. I would recommend this company to anyone who is able join. I know exactly how long it will take to complete my program. I will be so appreciative when I will be completely done. Thank you.
Thank you for your great review, Elaine! We're happy to help you get back on track financially! Keep up the great work and please contact us when you have questions about your account! Our client services team can be reached by calling us! Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 14, 2019
Overall the customer service is good. Associates are polite and informative. Pretty simple and easy to use client interface. Startup and continued use is effortless. The fees however are a little steep. 25% of the debt I think is too high. Settling for around 50% of the debt, and then tacking on another 25% for fees really only settles the debt for about 75% of original balance. Stretch that out over the 3 or 4 years and I’m not sure it’s worth it. I wish that was explained more upfront before signing up.
Thank you for your honest review, James. We're happy to hear that our team has been knowledgeable and helpful. We understand your concerns regarding your fees, however, if you compare our fees to the 100% debt + interest % + late fees + penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps clients pay down their entire debt - principal, fees, interest and all. If you have further questions for us regarding our fees, please feel free to contact our client services team by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 14, 2019
Happy with the choice and decision to receive help from Freedom!!! The consultant I worked with was very professional, answered all my questions and helped me save on reducing my debt with enrolling in the number 1 company in the country!!! Thank you Freedom for everything. I can finally get my credit back on track.
Welcome to Freedom Debt Relief, Latisha! We are thrilled with your great feedback about your debt consultant and we're delighted that you chose us to work with you! We're looking forward to seeing you reach your financial goals and should you have questions for us in the meantime, please feel free to contact our client services team. They can be reached by calling or log onto your client dashboard and chat with us! Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 14, 2019
I'm very disappointed that my debt with Discover was not negotiated to a lower amount. I also believe FDR should be contacting my creditors to notify them that I am working with the program. It seems FDR is only concerned with collecting their fees. I would never recommend this program to anyone. I was forced to retire because of health issues and had my income drastically reduced, not to mention the loss of medical insurance which has only increased my debt. FDR should be an advocate for me! I probably could have negotiated better settlements on my own. I am also bombarded with phone calls daily. FDR should be contacting these creditors for me considering the fees.
Thank you for sharing your concerns with us, Gary. We're sorry to hear that your account wasn't settled for less. There are some creditors that are more difficult to settle with. Please know that we always have your best interests in mind when it comes to settling your accounts and we do advocate for you! When we contact your creditors in an attempt to settle, we don't speak with the collections representatives that are reaching out to you. Unfortunately, we have seen in the past that collections calls are coming through even though we are actively speaking with your creditors. As we settle your accounts, you will see that those creditor calls will stop and you'll see that your hard work was worth it. If you have any additional questions or concerns for us, please don't hesitate to contact our client services team by calling or emailing us. Thank you.
Reviewed Feb. 14, 2019
I love this company. They have helped me overcome some serious bad credit issues in the past. The employees are extremely helpful, polite, and are not pushy by any means. I can call with any issue and it will get resolved quickly, efficiently, and without any pressure.
We appreciate your great review, Dawn! We're here to help and our client services team is available seven days a week to answer any questions you have along the way! They can be reached by calling or logging onto your client dashboard and chatting with us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 14, 2019
I am very pleased with the progress FDR has made for me thus far. All but one account has been either paid or has been negotiated down and I am making payments. However, I look at what I am being charged on a monthly basis for their assistance and wonder how I am really doing? In the last 30 days I have paid $217 in fees. That is $2,604/year and over, for example, 4 years = $10,416. Sometimes I wonder if I should have just handed over the bigger accounts and tried to do the smaller ones myself. I think FDR could be a little more transparent. I understand they need to make money too, but...
Congratulations on your phenomenal progress, JoAnn! The fees for your settlements are a fixed amount and vary depending on the amount of debt enrolled, the state you live in, etc. We encourage you to contact our client services team if you have additional questions regarding our fees and the way we process them. Our client services team is available seven days a week and can be reached by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 14, 2019
Freedom Debt Relief has been amazing. I have only one account left, I have been with FDR for only 1 year and 3 months. They have communicated with me on every move! I would recommend this to anyone needing to take care of their debt. They truly helped me!
Thank you for sharing your feedback, Peggy. We are thrilled to see you enrolled in our debt resolution program and we want to congratulate on starting your journey to become debt free. Keep up the great work, and we would be glad to see you recommending our program to your friends and family. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 14, 2019
CreditCards - Glad I am getting them paid off. Be happy when they are all done. Had several after my husband passed away. Wish I could pay it off faster but on a limited income. Happy I found Freedom Debt. My son told me about it.
We appreciate your review, Jan. We're very sorry for your loss, however, we're happy to be on your side to help you when you need it the most. In the future, should you have questions for us please contact our client services team, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 14, 2019
Updated on 04/13/2022: They said I would be debts free in 24-48 months. They kept their promise and now I am nearly debt free. Can’t even put it into words what a relief it is to be be done with all that debt.
Original Review: It’s been comforting known they are there for me to help me get out debt after I ended up with health problems and could no longer work as many hours as I had been just to have someone there to help through this time in my life is awesome.
We're so sorry to hear of the circumstances that led you to our program. However, we're thrilled to learn our program is assisting you so greatly! Please know we are here to support your journey every step of the way. Client services is available 7 days a week to address any questions that come up for you. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Feb. 14, 2019
I had credit card debt and I was gonna go for bankruptcy but when I looked up the different titles of bankruptcy, one of the sites that I went on sent me straight to Freedom Debt Relief. So I looked them up and they were top of the line so I decided to call them and find out how they could help me. They were to settle with my creditors and I felt really good about the payment plan. I had been paying $900 on only minimum payments on the five creditors that I had put down on the list. But FDR cut it down to $402 so apparently, that was enough to do all the settlements that they were going with for me.
They were also tremendous with me. They basically knew what I needed every time I called them. I would get a new representative every time but I guess they have a database with the names and all of their settlements and loans on there. They knew what was going on by looking at my client info. Some of the people also told me that they were clients of FDR and that they came out on top. So I figured since they were part of the program, I would be really comfortable with that part of it. Working with FDR has impacted my life tremendously. I was in an emotional status that was really bad and really pressured. But they brought me out of that a little bit because I knew that somebody else was taking care of my debt.
We're proud to be on your side, Madalyn! Thank you for choosing us to be your partner on our journey to debt-freedom and we can assure you that you're in good hands! Our team is here for you every step of the way and our client services team can be reached seven days a week, so should you have questions for us in the future, please don't hesitate to reach out! Client services can be reached by calling or log onto your client dashboard and chat with us! We're looking forward to your success and thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 13, 2019
I am glad for the experience with Kim **. I trust things will go well in the future. We are looking forward to working these things out with the creditors. The sense of some relief has been present since we turned this over to you.
Hello Kenneth,
Thank you for your positive review. We are very proud of your experience with Kim and we are very confident you will obtain financial freedom soon. We wish you the best through your graduation! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 13, 2019
Process getting involved was smooth and trouble free. Everything was explained in full detail and all questions were answered. Freedom was the first company I went to and I am glad I did. Making only minimum payments were going to ruin me on my debt and now I can resolve all of it in 4 years. Can't wait until my graduation date!
Hello Caitlin,
Thank you for your positive review. We are overjoyed to hear our program has run smoothly so far and we are glad to have answered any of your questions or concerns. We are looking forward to you becoming debt free, keep up the great work! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 13, 2019
I'm just getting started with this program so is too early to make a comment other than to say Lew had explained the program and what to expect from it very well. I'm looking forward to what Freedom Debt Relief can help me with.
Welcome to Freedom Debt Relief, Pamela! We're excited to be working with you and we're all looking forward to your financial success. Any time you have questions for us, please contact our client services team by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 13, 2019
I was very impressed with my transactions. I would definitely recommend the service I received. It was very easy and fast. In a matter of no time I found a way to resolve my crushing debt. I cannot wait to be out of debt.
We appreciate the recommendation of our service, Kelly. Thank you for sharing how simple you've found our process to be. If any concerns do come up for you, be sure to contact client services for assistance. We're here 7 days a week to address any questions or concerns that come up for you. Thank you for being the best part of Freedom Debt Relief!
Reviewed Feb. 13, 2019
After a month of this service I get a generic email advising how to contact my lenders in writing to stop ACH payments from my checking account. When I was told they will negotiate everything. Too late. Now the bank is after me for almost $600. For Insufficient fund's. The equivalent of passing bad checks. In addition to the fee's. In California I can be jailed for this. So this now left me without food, money and not enough to pay my property taxes or my utility bills. I should have just negotiated with my creditors on my own.
Reviewed Feb. 13, 2019
Very early in the process but very satisfied so far. This is the scariest part for me because I’m so used to paying my bills on time, however the people at FDR make me feel completely confident that everything will be fine.
Hello Jamie,
We greatly appreciate your feedback. We are very glad you enrolled in Freedom Debt Relief and we are confident you will see phenomenal results. We are very excited to see you become debt free! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 13, 2019
So far, FDR has been very helpful and accommodating in this painful process. They are prompt in returning messages and very helpful and professional when you call. I would recommend FDR for anyone in a debt situation. They take care of the difficult stuff for you.
Hello Ernest,
Thank you for your positive review. At Freedom Debt Relief, we are glad to negotiate and resolve all of your accounts. We would greatly appreciate if you recommend our program to your friends and family. Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 13, 2019
The agent on the phone was very helpful with my needs. She was friendly. I was having trouble making the scheduled payment, so she was able to lower it for me. It was taken care of right over the phone. No waiting.
Thank you for sharing your review, Lori. We care about you at Freedom Debt Relief and we will continue to show excellent customer service. We are excited to see your accomplishments in becoming debt free! Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 13, 2019
I can not describe exactly my experience as it is still in the process and nothing has been settled yet. I hope some my credits will be settled soon as I am really in Financial Distress. My lenders keep calling asking for my payment but I always reach out or forward their letters to Support. So far 3 of my lenders still call or email me. But I trust Freedom Debt Relief that they will be able to help me. Thank you.
Hello Gary,
Thank you for your honest review. We are very glad you joined Freedom Debt and we are confident you will receive great settlements on your accounts. We are looking forward to seeing you debt free! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 13, 2019
I was given so much information I was beginning to get confused. But the representative took his time to explain each and every question I had. Nothing has been accomplished yet except my peace of mind. I no longer worry about bill collectors or running out of money before my SS check comes. I know my finances are being handled by someone who cares. So far, so good. Peace of mind is a big issue and that's resolved. Next will be watching my debt disappear.
Welcome to Freedom Debt Relief! The information we provide in the beginning can be overwhelming, MaryAnn. We appreciate your honest feedback. It's extremely rewarding to hear your debt consultant was able to help you make sense of it all. The greatest reward is knowing we have successfully provided you with peace of mind regarding your finances. Please know that client services is available 7 days a week to address any questions or concerns that come up about your account. You can also view the details of your account by logging onto your client dashboard. Thank you for choosing Freedom Debt Relief as a guide to financial freedom.
Reviewed Feb. 12, 2019
There is actually enough words to say how happy I am with Laura! She is amazing and friendly. I was looking for debt consolidation and she explained the difference and I followed her suggestion and I was accepted! I cannot explain how happy I am with Laura!
Thank you for your review, Amy. We are glad to provide excellent customer service and professionalism to all of our clients and we are very proud of your experience with Laura. We wish you the best through your completion of Freedom Debt Relief. Please reach out to our Client Services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 12, 2019
Great program to help get rid of debt. Very helpful and the people are friendly and patience to talk to. Would highly recommend this program to any one that needs help. It's tough while you're going though the months. But when you get halfway you know there's a light at the end of tunnel. Very pleased with the results.
Hello Gary,
Thank you for your wonderful review. Freedom Debt Relief is happy to assist you with your accounts and we will continue to provide excellent customer service and professionalism through your graduation. The light at the end of the tunnel is coming soon and we would be glad to see you recommend our program. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 12, 2019
Great service, always helpful whenever called. Peace of mind, we have accomplished lots of debt relieve, the negotiation are well made and creditors accept and negotiate. When I call they are really knowledgeable of the product protect our integrity. Recommend anybody going thru a hard situation to call Freedom.
Thank you for your review, Victor. At Freedom Debt Relief, we strive to provide excellent customer service and we are very proud of your accomplishments so far. Soon you will become debt free and we would be overjoyed to see you recommending our program. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 12, 2019
It gives me more confident in seriously getting rid of my debts more than half. I trust them based on the feedbacks I got From their Clients. Thank you Freedom Debt Relief for creating this kind of program that help us so much.
Hello Fretzie,
Thank you for your wonderful review. You made the best decision to choose Freedom Debt Relief and we will do our best to resolve your accounts in a very timely manner. We are confident you will see great success! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 12, 2019
The name of the company speaks for itself! The staff members are very professional and very active responding to every concern I have had. I am now free of debts and it would have taken me a lot of time, headache, and stress if not for FDR. Their legal counsel department are very nice as well. Again, thank you FDR. February graduation is the best birthday gift to me!
Hello Robert,
We greatly appreciate your positive feedback. We are thrilled to have you apart of our debt resolution program and we will continue to assist you in every way we can. We are looking forward to your continued success! Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 12, 2019
When your breadwinner loses their job and major health problems become a constant, despair was a constant companion. Freedom Debt Relief was a God send. I finally can breathe. Freedom Debt Relief walked me through the process and are always available to provide support.
We appreciate your honest review. You made the best decision when you joined Freedom Debt Relief because we will lead you to financial freedom. We are confident you have a bright future ahead of you! Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 12, 2019
It seems to be taking a very long time. They don't contact your accounts until they have so much interest and late fees to make your settlement look much better than it actually is. This is disappointing. It would feel better to me if this wasn't the way it was done. My credit was a 710 and has dropped to the low 500.
We appreciate your honest review, Christine. We're very sorry to hear that you're disappointed in your savings. We can confidently say that we always have your best interests in mind when it comes to negotiating your accounts. If you compare our fees to the 100% debt + interest % + late fees + penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt - principal, fees, interest and all. If you have questions for us, please contact our client services team by calling or emailing us. Thank you for choosing Freedom Debt Relief.
Reviewed Feb. 12, 2019
So far they have been fantastic! Their separate legal dept was totally uncooperative. Everyone at Freedom I have talked to has been wonderful. They have negotiated settlements for me on my accounts. I wish I would have done this sooner.
Hello Kimberly,
We admire your lovely feedback about our company. We're happy you joined our program when you as it's never too late to make a change. We look forward to watching you become debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 11, 2019
Was a pleasant experience on the phone. Was treated with respect and dignity. The person who answered the phone was able to look at my account and help me with my questions. First time caller, was pleased with the experience.
Reviewed Feb. 11, 2019
I am very hopeful this will work! Time will tell but I am ready to get out of this debt and your company explained things clearly and the follow up information was very helpful... I'm only one month into it so I am worried about the increased harassing calls etc before we can settle but I'm hoping it won't get too bad and can settle fast.
Dear Janet,
We would like to welcome you to Freedom Debt Relief! You're in good hands and we're delighted to be able to assist you with your debt and have you become financially free! We don't want you to worry about receiving creditor calls. We have a solution that has helped eliminate them. Our client service department would be more than happy to walk you through what you can do. Please reach out to our client services department for further assistance. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 11, 2019
I'm generally happy but worry about my credit score in the near future. I will soon be selling my house and be debt free. I want to soon after purchase a different car and apply for another home loan. Not sure what my score will look like.
Thank you for your feedback, Lawrence. This is a fair concern to have. Depending upon the condition of your credit report at the time you enroll, a debt settlement plan like ours could have a negative effect on your credit report and credit score. The good news is rebuilding credit is far easier to do than get out of a sizable debt problem. Almost everyone can have excellent credit in two years or less following a simple plan. Please let us know if you have any other questions and/or concerns. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 11, 2019
Since working with Freedom Debt Relief I feel there is a way out of our financial situation. The dashboard is a great tool, but when I call to ask question, there has not been one person who has not gone out of their way to help me, teach me and not make me feel belittled. I have also had to work with NLLG, Lisa **, and that entire experience that could have been bad was handled quickly, communication was excellent and the resolution was far better than expected. In all FDR and NLLG have been far above my expectations and I can't wait till the next structured settlement. I would recommend FDR but would also say, you have to follow the program, keep up your deposits and check the dashboard regularly. FDR gives you all the tools to know your progress, deal with unexpected situations and how to go forward.
This is a phenomenal response, Mary! We are very proud to have you apart of our debt resolution program and we will continue to deliver excellent customer service and professionalism through your graduation. We would be glad to see you recommending our program to your friends and family. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 11, 2019
I am just beginning my journey with FDR. I have never had such professional and caring help from All I have spoken with at this point. I need their help and look forward to getting my debt paid off. I plan to stick with the program as instructed.
Hello Joseph,
We greatly appreciate your positive feedback. We are very glad to have you apart of Freedom Debt Relief and we will continue to demonstrate exemplary customer service and professionalism. We are looking forward to seeing your accomplishments in becoming debt free. Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 11, 2019
It has been very good working with FDR on getting out of debt so fast and easy. When I had questions I went online or made a phone call and got quick answers. I have been in the program over one year and it works BETTER than I thought it would.
James, we love to receive such positive feedback about our company! Thank you for sharing your success thus far. We look forward to having you become debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 11, 2019
Being suffocated by debt is a tremendous burden on a person. I wanted to pay my bills but the interest rate was so high. It got to a point where I'd spend all my money on making my minimum payments and not be able to have $10 to buy gas on my car because it would all be eaten up by interest. By consolidating my accounts though Freedom Debt Relief, it has taken a lot of pressure off my shoulders. It is a great relief to know that my bills are being paid. The reps are totally awesome. If I get an alert or I don’t get an alert and if there’s something I don’t understand, I contact them and they’re on their toes continuously. I talk to them on a weekly basis and they don’t mind, they take the time and they’re courteous. I talk for at least 45 minutes with them. I explained to them how nervous I was at first and how pleasant it is that I have someone that understands. It’s very nice to be able to talk to someone that can make me feel good inside.
The cost is very reasonable considering what I was paying out every month for my cards. It’s a very small fee to pay to have some freedom and now, I have a bit of money in my pocket. The amount that I was paying was cut right in half. I’ve not even been a year yet with the program and at this stage of where my account is at, Freedom Debt Relief is doing a wonderful job. They’re moving really fast to clear up all my debt. They're most helpful and I’m telling all of my friends about it.
Thank you very much for your wonderful testimony, Fawn. We're happy to provide you with the helping hand that you deserve and we're thrilled by your success thus far! We're here for you every step of your debt-free journey and please continue to contact us any time you have questions no matter how big or small! Our client services team is available to you seven days a week and can be reached by calling or emailing us. Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 10, 2019
Freedom Debt Relief customer service agents, have always been super helpful and knowledgeable in helping with my account, each and every time I have had to call in and inquire on something about my account. The matter or question has always been resolved with each call.
Thank you, Antonio, for your wonderful feedback! We strive to provide world-class customer service and it makes us happy to know you have experienced it yourself. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 10, 2019
Nancy **, Dealt with me and helped me through everything. I gave her quite a hard time because, I didn't know how to handle this situation and she was patient with me through roughly 2 months while I was trying to make a decision.
Dear Annmarie,
We're thrilled to receive such powerful feedback of your debt consultant. Our goal is to make sure clients feel welcome and confident when speaking to us as we know this can be a sensitive subject. We applaud each client when taking their first step to becoming debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 10, 2019
My personal consultant Guy A. was a pleasure to work with. Explained everything thoroughly, always available and responds quickly to my emails and calls. So far extremely happy with the whole experience. I would recommend this company to anyone who is heading in to troubled waters with their financial situation... It’s fast, easy, and extremely professional.
Hello Eric,
Thank you for your wonderful feedback. We are happy to have provided excellent customer service from the moment you enrolled in Freedom Debt Relief. We are excited to see your accomplishments in becoming debt free and we would be overjoyed to see you recommending our program. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 10, 2019
I felt like I was "going under" fast. Freedom has changed that and I now know, it might take some time, but it will be ok. The lady that spent time with me at first was absolutely awesome. I was scared and she worked with me for hours. I highly recommend Freedom to ANYONE for any amount. Now, I know what I cannot do and will never get in that position again, thanks to them and their consulting with me.
Hello Darlene,
Thank you for sharing your review. We are so glad you enrolled in Freedom Debt Relief because we want you to obtain financial freedom. We have your best interest in mind and we would be very pleased to see you recommending our program. Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 10, 2019
I feel that my creditors should have been notified of my decision to sign up. I had not ever been late with payments, and I am receiving calls, but they are robot calls. I do not know what I should do.
Hello Kathy,
Thank you for sharing your honest feedback. Typically, we reach out to your creditors four to six months after you enroll to negotiate and resolve the account. It is necessary to build up funding in your dedicated account so we can have leverage over your creditor. In regards to the communication from your creditors, one of our client advocates would be glad to explain how to reduce and minimize the number of calls. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 10, 2019
Just started last month, need to advise how much is need in account before the negotiations will start, other than that everyone very nice and helpful. They rush to get you signed up but then everything goes to a standstill till you build up fund.
Hello Gerri,
Thank you for sharing your review. Typically, our negotiation starts four to six months after you enroll in the program or about twenty percent of an original account balance has been built up in your dedicated account. Depending on your accounts enrolled, we can do our best to speed up the negotiation time with supplemented funds. One of our client advocates would be happy to explain this further, simply give one of them a call. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 10, 2019
Your program has really lifted a weight off of my shoulders. It has also helped me to be more proactive in being debt free in the future. I shredded my cards and I am not going back to the life that brought me to you! Thank you!!
Hello Orvileta,
Thank you for sharing your amazing review. We are glad to lift that weight off your shoulders and give you the peace of mind you deserve. We care about you becoming debt free and we are confident you have a bright future ahead of you! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
The representative I spoke with was a great help, and she took care of my needs very quickly and accurately. Plus she supplied me with additional information regarding the upcoming program graduation, which I was not up to speed with prior to my phone call. Very much appreciated.
Hello Joshua,
Thank you for your positive review. We are very glad to provide excellent customer service and professionalism through your graduation. We have your best interest in mind and we are looking forward to your accomplishments in becoming debt free! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
Notified settlement reached on an account in the file. Elated when I spoke customer service representative, very informative about the status of the payments. Reassured me to continue and reach the goal of service and the completion of the program. Thanks again.
Congratulations on your settlement, Sandra! We're happy to hear that you're pleased with your progress! We're looking forward to your next milestone and in the meantime, please contact us when you have questions about your account! Our client services team is available by calling or emailing them. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
Due to my personal bank account being hacked, I requested that FDR allow me a one time monthly deposit restructuring. The person on the phone in customer service I believe her name to be Terry was very cheerful and her willingness to accommodate my request and her sympathy for what I was experiencing and her cheerful personality went a long way to making things better. There should be more people in the world like Terry.
We're happy to help you at a time when you need it most, Richard. We're thrilled to know that Terry was able to take care of your requested deposit modification and we will be sure to pass on the kudos! In the future, should you have questions for us or need assistance with your account, please continue to contact our client services team! They can be reached via phone or email. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
My experience with Freedom Debt Relief has been excellent. The people are very professional, courteous and compassionate to my needs. I have tried other debt management programs and this one by fair excels all others. I would highly recommend this program to anyone who needs this service for help. This is definitely a five star program.
We're delighted to hear about your great experience, Nancy! We work hard to meet expectations like yours and we're happy to know that we've hit the mark! We're here for you every step of your debt-free journey and any time you have questions for us, please contact our client services team by calling or emailing them. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
I want to thank Nick. He really did a great job taking me with you to solve my problems. He was very helpful and he make me feel very comfortable. Also I have good advices that help me out. Thank you and I am happy he will be my main contact for the following years.
We're thrilled to hear great feedback about our representatives, Edna! We will be sure to pass on your kudos to Nick! Also, did you know that we have a top tier client services team in-house seven days a week to answer any questions or concerns you have along the way? They can be reached by calling us or log onto your client dashboard and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
I am so thankful I decided to finally deal with my finances. FDR made everything so easy and are so great to deal with. I no longer have to be stressed out... there’s a light at the end of the tunnel!
Congratulations on taking the first steps towards resolving your debt, Julie! We are proud to help guide you to your debt-free future! We're always on your side and should you have questions for us, please contact our client services team, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
This company lied to me and now my credit issues are worse than before. Never use them. They will lie to you to get your business. I was told they will pay my creditors with negotiation. I paid them a monthly amount to which I thought was to be used to pay my creditors. It wasn’t until 2 months later that I found out they never paid anyone. So now I’m really in a hole with everyone. My credit score dropped almost 200 points. I would have never gone with this horrible company had they told me the truth. I plan on filing suit against them for customer fraud.
We appreciate your honest review, Bonnie. A debt settlement company like ours can have a negative impact on your credit score and it's openly discussed to our clients throughout the enrollment process. We sincerely apologize if there was any miscommunication and we hope that we can work together to resolve your concerns. We will have a member of our team reach out to you to discuss this further. Thank you.
Reviewed Feb. 9, 2019
My consultant Anthony ** made the process of enrolling go so easily. I could tell he was very experienced and was able to answer every question I had in regards to the program. I wish there were more Anthony's out there that can take difficult process and make it go so effortlessly. Thanks to Anthony I now have peace of mind and know upfront all of the details of the program. Thanks Anthony! High Five!
We consider ourselves very lucky to have wonderful consultants like Anthony and we'll be happy to pass on the kudos, Joseph! We're thrilled to know that you have the peace of mind that you deserve. We're here for you every step of your debt-free journey and should you have questions for us, please reach out to our client services team! They can be reached by phone or email. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
So far so good. I'm still getting phone calls but not as much. I'm sure they will diminish as we go further. Again thank you for your help. You can be certain that I will recommending anyone that is having a problem such as mine.
We appreciate your phenomenal review, James! You're absolutely correct, as you move forward those pesky creditor calls will eventually cease. We're proud to be on your side and should you have questions for us along the way, please don't hesitate to contact our client services team. Give them a call or email them. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
I have been very happy with Freedom Debt Relief and I will be so relieved when all the settlements are paid. This is a financial hardship on us, since my husband and I are retired and in bad health. I always recommend Freedom Debt Relief to all my friends and family.
We appreciate you taking the time to write us a wonderful review, Patricia! We're happy to help you at a time of need and we'll be here for you throughout your journey with us. Any time you have questions regarding your account, please contact our client services team, simply call or email them. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
They are very professional and so far have helped in some of my payoffs. I gave a 4 star rating only because completion is still forthcoming. They have helped greatly and I am looking forward to completion in the near future.
Thank you for your great review, Linda! We're happy to help you resolve your debt and congratulations on the success you've seen thus far! Should you have questions for us in the future, please feel free to contact our client services team by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
Excellent service Freedom Debt Relief. Really had my back and I really like that so l would recommend them to Freedom Debt Relief to get them out of debt. I'm almost at my graduation date and I will be glad to start over.
We're so proud of your progress, Adrian. It is our pleasure to accompany you on this journey. We also appreciate you recommending our service to others. As you approach the finish line, know that we are still here to support your every step! Client services is available 7 days a week to address any questions or concerns that come up for you. Thank you for being the best part of Freedom Debt Relief. Here's to your debt-free future!
Reviewed Feb. 8, 2019
I like this company. They are very polite and help you resolve your debt. It takes a little longer than I expected. I would advise to join the legal team to help with the collections. I needed them a few time. Overall pretty satisfied with the service. I can't wait till I am debt free. Thank you Freedom Debt Relief.
We appreciate your kind feedback, Tina. Our process does take some time, but as you can see, it does work! Opting into the legal services subscription plan is a very wise idea. Thank you for reiterating that! We also appreciate you sharing the many benefits you've experience while enrolled with us. Keep in mind you can monitor your progression by logging onto your client dashboard. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Feb. 8, 2019
Anthony ** was very professional in helping me to get set up with Freedom. He was very patient and gave me a lot of good advice. It was a very smooth procedure and did not take long to complete the enrollment.
We're so glad to hear, Christie, that you were well-guided through our enrollment process. Thank you for sharing! We're thrilled about how quickly you've progressed in our program. As you head toward a debt-free future, always know we are here to support your every step. Always feel free to reach out to us with any questions regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
I am very pleased with Freedom Relief and they are working very hard at resolving my debt. Couldn’t be happier. There have been many challenges however we have managed to resolve several of my creditors faster than I thought. It’s been an awesome experience working with Freedom Refief and recommend this office for your credit relief matters. They will work with you diligently.
It's rewarding to hear how pleased you are with our program, Lydia. Thank you for sharing the positive experiences you've had with us. Congratulations on the progress you've made! You are certainly headed toward a debt-free future. Keep in mind you can monitor the journey by logging onto your client dashboard Thank you for choosing Freedom Debt Relief as a guide to financial independence!
Reviewed Feb. 8, 2019
They have accounts listed that don't exist. Fail to assist in correcting them. Take no action on accounts about to go into collection. When asked to change something they refuse. I've had one judgement placed on credit file without any notice.
We're so sorry to hear of your many disappointments, Ken. We would appreciate an opportunity to address any discrepancies you may be seeing on your account with us. We would also like to thoroughly go over the details of your enrolled balances. A team member will be reaching out to you using the contact information we have on file. Thank you for your honest feedback.
Reviewed Feb. 8, 2019
Overall I have not been too happy with the way this program works! Until I see the final results, then I will comment more accurately. I have a difficult time not keeping my payments up to date, therefore, until these debts get resolved, I cannot provide a true representation of this; "Debt Relief Program!"
We appreciate your honesty, Rudy. We're very sorry to hear that you're not happy with the custom plan we've built for you. We understand that our program takes some hard work and can be a big adjustment. Your first settlement should come between the first three to six months of your program and when you see your great savings, you'll see that your hard work was worth it. Our program requires commitment on the part of the client and it doesn't happen overnight. But it works. Should you have any questions for us, please contact our client services team. Thank you for choosing Freedom Debt Relief.
Reviewed Feb. 8, 2019
After a battle with cancer my way of life changed. I no longer controlled of my finances. Freedom Debt Relief and its helpful and informative staff listen to my situation and give me some valuable information. I can BREATHE again!
We're proud to be on your side and help you regain control of your financials, Valerie! We hope that you're moving forward positively! Should you have questions for us in the future, please contact our client services team. They can be reached by calling or logging onto your client dashboard and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
The NLLG has been up & down, this last one (Target) it's been paid, Chelsea ** says we didn't send all the paperwork of the summons but sent all 13 pages! With FDR, needs little more communication!! Have at least 2 other accounts paid off...one from almost 2 years ago. I keep calling and told that one will be updated to paid but that was about 2 weeks ago!! I talked to my brother and he said that we went about it all wrong... Each account was supposed to be fully paid off and then go to the next one. I didn't know that so I inadvertently allowed to settle on couple 48 months. Does that mean when we get the others paid off that they will pay off in higher payments?
Hello Stanley,
We're really sorry to hear that communication has not been clear and has caused a negative experience for you. We are more than happy to review your account and resolve these concerns so we can help you reach your graduation path and be completed from the program. A member of our team will be reaching out to you for further assistance. Thank you for giving us the feedback you've been experiencing.
Reviewed Feb. 8, 2019
I had the best experience. This was my first time doing this and I was put at ease from the beginning and very impressive. Brandon ** was my representative and he was awesome. Even after I was put through to the welcome team. Very professional and listened and answered all of my questions with no problem. Thank you.
We appreciate your great feedback, Tosha! It's rewarding to hear that our team is taking great care of you throughout enrollment! We also have a top tier client services team available to you seven days a week and they're eager to answer any questions you may have for us along the way. Client services can be reached by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
Everything and everyone has been great so far. Just in the beginning stages. Will know more after negotiations with the credit card companies begin. Everyone has been very helpful and I am looking forward to being out of debt! There is hope!!!
Welcome to Freedom Debt Relief, Kathy! It's rewarding to hear that your experience has been great! We're excited to get to work and negotiate great settlements for you. In the meantime, should you have any questions for us, please contact our client services team. Simply call or log onto your client dashboard and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
Before I called Freedom I didn't know what I was going to do but talking to Josh I can get some sleep tonight. He was so nice and caring. It was a great adventure. I would definitely tell my family and friends.
Thank you for your wonderful review, Sandra! We're thrilled to know that you have the peace of mind that you deserve. Did you know that we have a referral bonus program for our clients? Please feel free to contact our client services team to learn more! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 7, 2019
I was totally at ease and comfortable with my explanation of how things work. I am so looking forward to working with you in the future. I am anticipating my debt free future and planning on retiring in 5 years with much happiness!
Welcome to Freedom Debt Relief, Susan! We're excited to help you reach your financial goals! We'll be here for you throughout your debt-free journey and please don't hesitate to give us a call should you have questions regarding your account. Our client services team is available seven days a week and can be reached by calling us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 7, 2019
I have just gotten started but everyone has been very helpful. I hope to work with the Freedom people and my credit companies to get the most satisfaction for everyone involved. Thank you for taking my case and helping.
Welcome to Freedom Debt Relief, Carolyn. It is our pleasure to accompany you on this journey. Thank you for sharing the amazing service you've received since starting with us. As you begin your journey, always know that we are here to answer any questions or concerns that come up along the way. Client services is available 7 days a week and can be reached via phone or via email. Thank you for choosing Freedom Debt Relief to accomplish your financial goals!
Reviewed Feb. 7, 2019
This process was easy and my representative Corey ** was very thorough with his explanations. He was courteous and did not make me feel like a bad person for having so much debt. I would recommend this process to others with this company without hesitation.
We're glad to hear the details of our program were thoroughly explained to you, Debborah. Congratulations on completing our program! It's exciting to see another client accomplish their financial goals. Did you know that we offer a referral bonus? Feel free to contact client services for more details. Thank you for choosing Freedom Debt Relief! Enjoy your financial freedom.
Reviewed Feb. 7, 2019
They seem to keep their promises. They get the company’s approval to lessen their rates and give you the break you need to become debt free. I would recommend this company to everybody who needs help with their finances and Wanna get out of death quickly.
We appreciate the strong vote of confidence, Nancy. Congratulations on how successful you've been in our program. You are certainly headed toward a debt-free future. As you continue the journey, keep in mind you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Feb. 7, 2019
First of all I never signed on with FDR. I signed up for this program with Accredited Debt Relief and was told my representative Would be my “go to” person for the entire program. However, whenever I went to go back to discuss anything with him, he was unreachable. So I went over his head to look for one of his superiors and was told that my account was not with them, it was with FDR now. However when you call FDR you get a new person every time and there’s no consistency in the things that you’re told. Also whenever I entered into this venture, I knew that my credit score would take a hit. So I asked my original representative approximately what kind a hit will I be seeing. He said it varies from person to person but usually around 100 points. My credit score dropped 230 points.
FDR has been able to negotiate deals with my three creditors but the percentage rate of each is very different from Deal to deal and different from what I was originally told. Also the last deal with the 3rd creditor has just been sorted out after 2 yrs. Upon trying to discuss my issues with one of their representatives about the % rate of settlements being different from what I was originally told, they completely changed what they said again. When I argued that they were changing what they had already told me they said they weren’t. I offered for them to look up the conversations since they are all recorded - they did not bother to look. Once again I asked, "How come I can’t talk to my original representative" and they told me that I was a FDR client and I corrected them and told them no I was with Accredited Debt Relief. I have ceased to argue with them because I just want to finish the program and hopefully get my credit high enough to buy a bicycle.
Dear Rebecca,
We're so sorry to hear that you feel you weren't informed enough about our program. We work constantly to improve how we communicate with our clients at every stage of their program. When a client enrolls in the program they must sign the Freedom Debt Relief agreement to ensure they understand what they are enrolling in and they are aware it's with our company. Even after the initial call with the debt consultant who assisted you our clients are required to do a Welcome Call to go over their contract and confirm with the client that they are joining Freedom Debt Relief, so everything is covered about the program. We do not keep anything from our clients. We do work with different business partners who refer clients to us on daily basis. We are more than happy to review your account with you and resolve the concerns you are having. A member of our team will be reaching out to you.
Reviewed Feb. 7, 2019
Updated on 07/19/2020: Freedom Debt Relief has been so helpful and we have had a fantastic time with them. We've been with them for two years now. We've added accounts to it and they've closed out 15 of the accounts that we've had. We got rid of the credit card debt and a bunch of debt that we had for moving and with different electric companies. They call the creditor up and ask them what they'll settle for, and then they call us and ask if we’re agreeable to that. If we are, that's fantastic. If not, then they try to get them to come down lower. We owed Jared $6,000 and Freedom got it all the way down to 2000.
Freedom looks at your debt and then they will tell you how much they feel you need to pay on it. We have a certain amount that we pay each month and they take a small percentage. We pay $360 a month. But I also had an apartment complex that was just outrageous and I got two dogs. There was nothing in my lease that said that I couldn't have two dogs but they had a hissy fit because I had two Yorkies. We had to break our lease four months early and they said they couldn't help us with that. Even when we did that, we told them that we were going to have to bring our payment down and that was no issue.
Whenever we couldn't make a payment, Freedom would call up and ask what happened. You just need to be honest with them. If you’re honest with them, they’ll work with you. I told them that my son passed and it was unexpected. With the funeral costs and everything else, we were behind on our bills and it was gonna take me a couple of months to catch up. They have been absolutely wonderful during this time with my son passing. They totally understand that life happens and we have no control over it. There's no high pressure about them.
We've had a wonderful experience with Freedom and they're getting all my debt paid off. They paid off a lot more than I could have paid off in two years’ time. You just send your payment in and they'll hold that payment. When you have enough, that's when they'll call a creditor and tell them that they can pay this off. None of the creditors can fault you because you're in debt consolidation. You also don't have to put up with the calls from them anymore. And if anybody calls, they give you the lawyer’s name, his phone number and you refer them to him and he'll take care of it. So for the little bit of money that Freedom takes out, it's worth it ‘cause you're covered.
Original Review: Asked to add a new account for consideration. It was handled in a quick and timely manner. The accounted was added and has a date set for resolution. I would and have recommended this program to family and friends.
We're happy to hear that we were able to complete your requested adjustment quickly, Mary! Please continue to reach out to us when you have questions or need assistance with your account. Our client services team can be reached by calling or chatting with us! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 7, 2019
Freedom Debt Relief has been a great company for us. Very professional and highly knowledgeable about debt consolidation. The constant nagging phone calls go away and the worry of filing bankruptcy does also. May take a little longer, but so worth it. Great people!!
We're thrilled to hear how great of a benefit our program has been for you and your family. Thank you for complimenting the service that's been provided to you, Julie. Congratulations on the amazing progress you've made! Thank you for choosing Freedom Debt Relief to meet your financial goals.
Reviewed Feb. 7, 2019
Freedom Debt Relief took a lot off my shoulders. I trust them to take care of all my debt. It is a relief not getting phone calls and letters in the mail from creditors. They take care of it all. And they keep me informed on what is being taken care of. I definitely recommend Freedom Debt Relief. Thank you.
Thank you, Joann, for your delightful review and rating! We strive to provide excellent service to all clients while settling all accounts in a timely manner. We also appreciate your recommendations. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Original Review: Feb. 7, 2019
Freedom Debt Relief is good to work with, however, they misrepresented their ability to reduce the debt amount. When we began the program, the representative whom sold us on their capabilities stated Freedom would save us between 40 and 50 percent from our enrolled balance. I am now in a position to pay out early, however, their results were a savings of only 12% collectively.
We were able to negotiate outside of Freedom and reduce a couple of debts by 50% and no interest fees. Freedom's fees totaled 33% of the settlement amounts, Hence for example if a settlement were to be $1000.00, another $330.00 would be added for their fees resulting in a $1330.00 payout. In essence, the negotiated reduction ranges in the 40% range, but after you pay their fees, your savings is only 12%. If you have a total debt load of say $50,000.00, you can expect your out of pocket cost to be $44,000.00. In all conversations in which I attempted to nail Freedom down on their fees prior to engaging, they never answered the question, they evaded answering. Good luck!
Dear Ray,
We appreciate your time by providing us with your honest feedback. We're sorry that you feel that the reductions of your accounts haven't been significantly where you expected it to be. We also apologize if you feel you weren't informed enough about our settlement fee. We work constantly to improve how we communicate with our clients at every stage of their program. Our settlement fees vary and are calculated based on the law in the state you live in & the amount of your debt. The Average is 20%. No client is charged more than 25% - confirmed by our legal dept. Even with our settlement fee, we collect it's still proven that you are saving much more than paying the creditor 100% of the debt + their interest %+ late fees + penalty fees. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt - principal, fees, interest and all. We do not collect the settlement fee until we have done our job and until you approve the settlement we have reached with the creditor. We always have the best interest for our clients as our goal is to help our clients to become debt free! If you come across any other concerns please reach out to us and we would be more than happy to resolve those concerns for you. Please reach out to our client services department if you have any questions or comments regarding your account.
Reviewed Feb. 7, 2019
Excellent customer service and results. Every representative is thorough, courteous, knowledgeable, and results are achieved rather quickly with what seems to be the best and optimal possibilities. Thank you so much for all of your help, it is greatly appreciated!
Thank you so much, Al, for your magnificent feedback about our company! Our clients are our top priority and ensuring that you feel appreciated and respected is the main goal. Thank you for trusting us and allowing us to help you on your path to financial freedom! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
I just got started working with them so I don’t have much to say but so far everything has been good. But hope it all works out and I can get out of debt. Everyone that I have talked to has been very helpful.
We would like to welcome you to Freedom Debt Relief, Patricia! We're so excited you have joined our program and even more delighted to be able to help you become debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
Called concerning a collection letter I received rep was nice but not at all helpful in resolving my concern. Still concerned about letter and would still like some advice as to how to handle letter or actions I should be risking.
We're sorry to hear your concern was not addressed to your satisfaction, Mr. Mcnulty. Our goal is to successfully address and resolve clients' concerns during their initial call to our contact center. We would appreciate an opportunity to directly address the concerns you're having regarding the collection letter received. A team member will be reaching out to you shortly. Your honest feedback is greatly appreciated.
Reviewed Feb. 6, 2019
I have been more than happy when I call. All the representatives are helpful and nice to work with. The ability to upload documents to the dashboard is extremely helpful and very easy to do. So far my experience has been wonderful.
Hello Lynda,
Thank you so much for the impressive feedback you have provided. From all aspects of the program, we make sure we're providing our clients with world-class customer service as we want our client to have a great experience with our program. We're so happy to hear your client dashboard has been a great tool for you and we hope it continues to keep you pleased. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
Even though I have only begun with FDR, I have had nothing but a positive experience. Jonathan has been Amazing! Every time I call he answers or returns my call immediately. I highly recommend Freedom Debt Relief. I thought my case was hopeless but as it turns out they gave me the help I needed.
Hello Robin,
We appreciate your positive review. We want to congratulate you on enrolling in Freedom Debt Relief and starting your journey to become debt free. We are confident you will see amazing results. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
Now just waiting for payments to be made to the debtors so they will stop calling me. I loved how fast Gillian was with getting me approved to start working on my credit. I need to continue on this path.
We appreciate your wonderful feedback, Jereama. We are very happy to provide you with fantastic settlements throughout your program and we are excited to see your success in becoming debt free! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
Very nice and accommodating. Fighting cancer and had to reduce payment to take a scan for cancer doctor. This really helped this month. I know it would take longer but my monthly payment is really choking me every month with my limited income which is only Social Security. Can someone contact me on restructuring my payments? I would greatly appreciate a call, please?
Thank you for the positive feedback, Mr. Torres. It is rewarding to know we were able to accommodate your request due to the circumstances. We would be more than happy to discuss your options with you. A team member will reaching out to you shortly. Thank you for choosing Freedom Debt Relief.
Reviewed Feb. 6, 2019
I would like to thank Miss Christina ** for all the assistance she provided me in solving my financial needs, I cannot mention enough about her professionalism and how she walked me through the program so smoothly. May God Bless her indeed.
We appreciate your phenomenal review, Fathy! We consider ourselves lucky to have great agents like Christina and we will be sure to pass on your kudos! Did you know that we also have a helpful client services team available seven days a week? They're eager to resolve any questions you have along the way and can be reached by phone or email. Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 6, 2019
I just recently signed up so I have only been through the setup phase of the program. The representative that collected my information and helped me get started was knowledgeable and made that process easy. I look forward to working the program and getting out of debt.
We appreciate your positive review, Roy! We're delighted to be working with you to help you reach your financial goals. Any time you have questions for us, please contact our client services team or log onto your client dashboard and chat with us! Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 6, 2019
I have been generally really, really happy with what FDR has done for me in getting me out of debt. But I am frustrated too. It's been about 8 months or so that I was able to pay off the full amount to you... and yet there is a huge credit card debt still not settled. I was happy that (after I called and complained that nothing was happening) that Synchrony was settled... but with all the funds available, I don't see why the last one isn't settled.
Hello Stephanie,
Thank you for your feedback. At Freedom Debt Relief, our program duration is between 24 to 48 months and we are very confident you will obtain your final settlement soon. We are confident you have a bright future ahead of you! Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
I had a simple question that took just seconds to answer. I was able to talk to a Customer Service representative without any wait time. The representative was very pleasant and extremely helpful. I am very pleased with the service I received.
Thank you for your review, Kim. Our team of client advocates are happy to answer all of your questions or concerns because we want you to feel comfortable with your debt resolution option. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
I ask for delaying payments for some relief. You had a positive response. Delaying my pay periods a couple times without endangering any of the settlements you have already have in process. That gives me some time to get caught up. Thank you.
Thank you for Douglas, for your review. We are happy to assist you in every way we can and we will continue to have a positive attitude. We have your best interest in mind and we are very excited to see your further accomplishments at Freedom Debt Relief. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
I’ve had nothing but amazing experiences throughout my time in this program. Everyone is so genuinely nice and easy to talk to. The online information and chat is very convenient also. I’m so happy I found this program. They always answer the customers quickly. Never long hold times.
It's rewarding to hear great feedback like yours, Kim! We're happy to know that you've had a wonderful experience thus far! Please continue to contact our client services team when you have questions for us. They can be reached by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
They're good with customer service. Help a lot & update account all the time. Send emails all the time to update customers so very confident on the way they run your credit. Thanks a lot guys for the good work.
Thank you, Eric, for your amazing feedback! We strive to make sure all of our clients feel valued and do our best to effectively communicate and answers all questions or concerns in the most efficient way possible. We look forward to your continued success within the program and assisting you through graduation path. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 5, 2019
FDR did all the work. I was so nervous about my debt. I was paying out so much money trying to pay down my debt, but was losing ground fast. I wasn't trying to avoid paying back what I owed. I just couldn't catch up, let alone get ahead. I had some medical problems (stroke), lost our home and more. I went from a Gold rating down to the lowest rating. This took place over several years. FDR dealt with my creditors, when I was contacted by these creditors I referred them to FDR and they worked with them for me. It was very exciting to watch my debt decrease so quickly, knowing that my bills were being paid back without the outrageous interest rates.
Dear Bernard,
Thank you for your uplifting feedback! We're so glad you joined the program and gave us the opportunity to help you with your debt. We're glad you were able to find us to help take that weight off your shoulders. We look forward to having you become debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 5, 2019
Very professional, experienced, supportive and compassionate! Your company is very fortunate to have an associate like her. I will be talking to family and friends about your wonderful company. Thank you, Shavonne **.
Thank you, Marlyn, for your charming feedback of the associate who assisted you. We value each and every individual client while providing the best possible experience. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 5, 2019
Freedom Debt and NLLG have done nothing but right and good for me. A creditor opted to take me to court without negotiation. But thanks to this program FDR and NLLG settled the debt lighting quick for 62% of the total bill, no extra money needed from me and no court.
Freedom Debt and NLLG have done nothing but right and good for me. A creditor opted to take me to court without negotiation. But thanks to this program FDR and NLLG settled the debt lighting quick for 62% of the total bill, no extra money needed from me and no court.
Reviewed Feb. 5, 2019
So far, so good! I am happy with my progress of lowering my debt. Hope this will soon have me on my way to paying it all off as soon as possible. Will be happy to have an improved credit score to rebuild my credit to where it once was. Looking forward to having a great to excellent credit score once more.
Thank you for sharing the positive feedback, Paulette. We're exited to witness your progression as you work towards a debt-free future. Keep in mind you can monitor your progression by logging onto your client dashboard. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Feb. 5, 2019
Easy to work with, let me know what is happening every step of the way, treats me like a human being. Have had no problems and would recommend to anyone. I am so glad I let them help me get out of debt caused by medical problems.
We appreciate you recommending our service to others, Clark! We're glad to hear that you are well aware of the details of your account and where you are on your graduation path. Keep in mind we're here 7 days a week to support your journey. Please do not hesitate to contact us regarding any other questions that come up for you. Thank you for choosing Freedom Debt to meet your financial goals!
Reviewed Feb. 4, 2019
Very good experience. I would recommend to others.Very professional and articulate. Very informative. Very good phone presentation. Always willing to help and assist. They let you know that the company is there to back you up with any situation. If you need help. Give them a call.
Thank you for recommending our service to other consumers, Geary. We truly appreciate it! We also appreciate the many compliments. It's rewarding to hear how greatly you've been assisted when reaching out to client services. We ask that you continue to reach out to client services as other questions come up for you. We're here 7 days a week to support your journey. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Feb. 4, 2019
I was very satisfied with the negotiation with Citibank. But, the negotiation through your legal Dept. was not the best for me. To me they did not do a good job. I Think they could have done a better negotiation, and try to lower it, since I had two accounts, and paid off one to demonstrate that I am willing to get out of debt as soon as possible.
Congratulations on the amazing settlement obtained with Citibank. We can understand your disappointment in the legal settlement. To be truthful, Ms. Morales, legal firms are generally more challenging to negotiate with. Settlement percentages with legal firms are often not as appealing as the settlements obtained with 3rd party collectors. Often times, these accounts will have legal fees associated with them; creating a higher balance to negotiate and settle. We hope this explanation brings some clarity to the situation. We also hope you do not have to deal with another account being referred to a legal firm! Let us know if you have any other questions regarding your account. Thank you for choosing Freedom Debt Relief. We appreciate your honest feedback!
Reviewed Feb. 4, 2019
The program says you get something for recommending someone and I did never got anything. I called customer service to let them know and did not get anything. No solution to this matter. It was my sister Nancy ** and Julio **.
We're so sorry to hear of your frustration, Ms. Gil. Not receiving something that is anticipated can be extremely frustrating. We would like the opportunity to resolve your concern. A team member will be reaching out to you shortly regarding this matter. Thank you.
Reviewed Feb. 4, 2019
Freedom from fear makes it easy to pay off your debt. They keep you in the loop of everything that is going on and are able to answer all your questions. I am truly grateful for making this experience as easy as possible. People do not want to be in debt but credit card companies make it very easy to get in this situation.
Thank you for your wonderful feedback, Bridget. At Freedom Debt Relief, we care about your success and we want you to succeed in becoming debt free. We are glad to keep you updated on your account and we wish you the best in the future. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Freedom Debt Relief Company Information
- Social media:
- Company Name:
- Freedom Debt Relief
- Company Type:
- Private
- Year Founded:
- 2002
- Address:
- PO Box 2330
- City:
- Phoenix
- State/Province:
- AZ
- Postal Code:
- 85002-2330
- Country:
- United States
- Website:
- www.freedomdebtrelief.com
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