Freedom Debt Relief Reviews
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About Freedom Debt Relief
Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.
- No fees until settlement reached
- Highly rated customer service
- Works with high debt amounts
- Can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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Reviewed Aug. 2, 2017
I am very happy that I am finally to get rid of my debt thru the help of Freedom Debt Relief. I never could have done it alone. I started the program in February 2017 and have already had 2 out of my 7 credit cards settle for a lower pay off amount thanks to help of Freedom Debt Relief. Thank you!!!
Reviewed Aug. 2, 2017
Appreciate all of the helpful info. Great weight lifted off of me! Knowledgeable staff willing to explain with detail things coming your way to be prepared for when creditors start calling. Would highly recommend this company as they have ongoing working relationships with most creditors!!! Thank you Freedom!
Reviewed Aug. 2, 2017
They have been very helpful in helping me to reduce my debt. They have explained all that I needed to do, and have answered all my questions. They are very good at their job and I'm getting closer to my goal. I would definitely recommend your services.
Reviewed Aug. 2, 2017
I have been with Freedom Debt Relief (FDR) for about a year now and it has been a very delightful process! For example, every time I call FDR with a problem, they are extremely professional and very caring. They are always eager to assist me with any problem that I may encounter regarding my creditors. I was a little bit nervous at 1st about joining them, but so far, I am very glad I did!
Reviewed Aug. 2, 2017
So far it has been a pleasant experience, and I hope it continues to be. The people I have communicated with have nice and knowledgeable. I wish I had more updates via email which bank you are working with so I know who is next to be paid.
Reviewed Aug. 2, 2017
Eli has been absolutely wonderful in explaining this whole process. His patience and sincerity has been much appreciated. I highly recommend Freedom Debt Relief to anyone that is in dire straits with their finances. I hope this review has been helpful.
Reviewed Aug. 2, 2017
Eli ** was awesome at explaining the process. All team members that I've been involved with are knowledgeable and professional. The service keeps you updated by personal emails and the website lets you check up on your status easily. I'm making satisfactory progress in my debt reduction.
Reviewed Aug. 2, 2017
They made the process very easy. Customer service were great and are with you every step of the way. For all questions they get back you by phone, email and text. And they explain things to you in terms that you understand. Also they make the transition easy.
Reviewed Aug. 2, 2017
It would seem to me that we could be making more progress towards all the creditors still without any resolution yet. Only one of my creditors has been settled with, while there is considerable funds on account now. Also, someone from Consolidation Plus tried to get ahold of me, then missed a phone appointment and didn't respond to an email about some program, thru you I know nothing about. His name is Jason **. What is that all about?
Dear Mr. Anderson,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 2, 2017
Very happy with your company and agent. Most helpful I've came across, easy to understand and major help in my debt relief. Your help is making a high impact on my financial and personal life due to the help and what I went Thru to get in this bad of shape it's a major turn around in my life. Couldn't be more pleased.
Reviewed Aug. 2, 2017
I am just beginning the Debt Resolution process, but up until this point I have been overly satisfied with my service and the prompt response to my specific needs. The process has been simplified for those who are overwhelmed with the thought of what is ahead. I am confident it will continue through my time with Freedom Debt Relief.
Reviewed Aug. 2, 2017
My agent is Abraham **. He was very helpful and reassuring whenever I called with a question or had doubts. He is very good at what he does. He also always returns my calls quickly. It is a great relief to have a way to get our financial freedom back. Especially at this time in our life. We will be able to do more now in our golden years. I am glad a company like yours is around to help. Thank you Abraham.
Reviewed Aug. 2, 2017
From the first conversation with the representative I felt that I chose the right organization to help and support me through this stressful journey! I have always paid my bills on time but seemed to get in a bit over my head. I knew at my age now was the time to address the issue!!! I'm confident with support of FDR, I'm on my way!!!
Reviewed Aug. 2, 2017
Ms. ** is a real sweetheart. I am 80 years old and slow but she was very patient and explained everything to me. She made me feel very secure and comfortable in making this decision. I feel like I have made a new friend. Love you Venetia and thank you very much for your help.
Reviewed Aug. 2, 2017
I never thought I can be more relieved in knowing that I will be debt free in a year or so. Jose was awesome with helping me understand this program. Definitely will recommend people... Thanks for all your support. It’s very much needed!! God bless!!
Reviewed Aug. 2, 2017
This my first time to meet this situation. Thanks and believe I make good decision to contact Freedom Debt Relief so know I'm very happy for you're helping me. Thanks you. Without that it wasn't easy for me to handle my situation so feel great relief now. Thanks.
Reviewed Aug. 2, 2017
Turned over three accounts, one settlement has been negotiated and another is in progress. Freedom Debt Relief reps work with me as needed and are very professional and understanding. With regular monthly payments that are within my budget, I've been assured that I will be without credit card debt at the end of four years.
Reviewed Aug. 2, 2017
FDR is doing what they say they will just wish their fee was lower so more of my funds could go to my debt. I Know they charge fees for the service but wish it was lower or if they could take it out in installments through out the process. I am sure a lot of client like me get discouraged knowing a monthly payment or more is being deducted for settling one account.
Reviewed Aug. 2, 2017
Communication is lacking once your agreement is secured. Emails go unanswered and trying to get through to someone by phone is impossible. I'm enrolled 4 months already and only 1 account has been settled. Where is my money going! I am still getting phone calls from my creditors and bills for the settled account.
Dear Cheri,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 2, 2017
I'm satisfied the way it's going. All the phone calls have stopped from the creditors. We still get a few monthly bills in. We like the way it's going so far. It has helped us so much by going through Freedom Debt Relief.
Reviewed Aug. 2, 2017
They are on point... Anytime I need to ask a question or I don't fully understand something, they are always available to answer my needs. I'm fairly new to the program, but I'm pleased with the success with FDR. Excited to see what's next for me.
Reviewed Aug. 2, 2017
Just started so it is early but so far I believe that I have made the right decision!! It took me awhile to make this decision but I wanted to get on top of my credit card debt. I was feeling like I was going to end in bankruptcy and at my age it was not something I wanted to admit to allowing to happen.
Reviewed Aug. 2, 2017
When I first started this program everything was going great and they were settling my accounts that I placed with them. I had been in the program for a year and a half. One of the accounts that I placed with them they ignored and didn't send them anything to show that I was in their program, and working to resolve my debts. Then I get a notice that I am being sued over a year later after submitting this account to them. I reached out to them and got told that until they have money in my dedicated account they can't do anything about it.
So they want me to continue to put the same amount of payment in my dedicated account every time I get paid to pay off this account that I had submitted to them while my paycheck gets garnished so I have since cancelled my FDR account and I am going to have to file bankruptcy because of FDR. They really should explain all aspects of how their program works as they didn't explain it all to me, they only told me what they thought would hook me in to sign up.
Dear Mrs. Hobbs,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 2, 2017
We are very happy with our experience. The only comment we would make is that, it's confusing as to what email address we forward which letters too. Such as what letters are forward to freedom and what letters are forward to national litigation.
Reviewed Aug. 2, 2017
I'm glad I contacted Freedom. It has lifted a great weight off my shoulders. Customer service has been great. I was so in debt I felt like I could not breathe. I had no extra money for expenses that came up being a single Mom. The only headache is dodging the calls from my debtors, but I am told it will stop soon. Can't wait until I am debt free.
Reviewed Aug. 2, 2017
So far all well. Very informative reps. All questions ask have been answered so far. A little too early to really related how this is going to play out. I have found both reps that I have spoken to, to be very pleasant and knowledgeable and easy to talk to.
Reviewed Aug. 2, 2017
Great company, courteous, prompt. Took care of my needs. So far a very good experience. I saw them on the internet and called, I was taken care of the same day. I received a welcome package that allowed me to contact my creditors ahead of time and do much paperwork prior to them taking over my accounts.
Reviewed Aug. 2, 2017
Upon leaving an abusive relationship I occurred a large credit card debt. I called Freedom Financial for help and ever since I'm peaceful. They take care of everything and I feel I am on my way to paying my debt and having a great credit score again. Thank you Freedom Financial for peace of mind.
Reviewed Aug. 2, 2017
You guys are very professional and answer any and all my questions. I feel like I'm not alone in my process. Thank you so very much. You guys are always there for me when I need you. If you don't answer right away you get back with me as soon as possible.
Reviewed Aug. 2, 2017
Freedom Debt has been great to work with. They have worked with my creditors getting the best possible payoff for me. If issues arise, they are quick to help resolve the problem. Everyone I have spoken with at Freedom Debt has been very professional and have treated me with kindness and made me glad I made the first call!
Reviewed Aug. 2, 2017
Great program is helping me. It can help anyone that is in debt and wants to get out quickly. Great program. I would recommend it. I should be out of there soon and can rebuild my credit. They make everything simple and easy and you can do it over the phone.
Reviewed Aug. 2, 2017
I was in such a tight spot financially. I was considering going bankrupt. I saw your ad on Facebook, said, "What the heck." It was the choice ever. I will be free of debt in 3-4 years. Everyone was honest, courteous and answered all my questions.
Reviewed Aug. 2, 2017
I'm glad that I am making progress in reducing my financial burden with Freedom Debt Relief. I was skeptical about how it works but glad I made the choice to follow up with their advice. Freedom Debt Relief has given me a chance to become debt free.
Reviewed Aug. 2, 2017
I thank to Freedom Debt Relief so they explained me about everything. I hate to be stressed by some debts what I was struggling to pay some bills. It looked like tight money... They made me solving problem with debt like free cancer. It's a great service. Thumb up! They made me happy.
Reviewed Aug. 2, 2017
This program has saved my family. Not just a significant amount of money, but also our sanity and fear of losing our necessities. I wish we had signed up with Freedom Debt Relief a long time ago. Everyone that I have communicated with has been amazing. I am very grateful for the programs that they offer.
Reviewed Aug. 2, 2017
Was a pleasure to talk with Michael. The phone conversation was pleasant, easy to understand and informative. I am now hopeful that this program will help me get back on track to pay off my debt in a timely manner. Thank you.
Reviewed Aug. 2, 2017
Angeleah went above and beyond! She exceeded my expectations! She was extremely friendly, knowledgeable and compassionate. I would recommend her to anyone looking to help better their financial situation. She made sure that I understood the entire process before signing off.
Reviewed Aug. 2, 2017
Services offered were very helpful. The person who worked with me concerning my debt was courteous and very helpful in getting the debt consolidation that I needed. They provided all the information that I had to have to take this process forward. They are providing a follow-up call and they also provided me with the business address in case I should need to come into the office.
Reviewed Aug. 2, 2017
I would recommend Freedom Debt Relief, Rashawn ** was so helpful and answered all my questions. He explained the program and took time to make sure I understood the program. I appreciate the customer service he provided.
Reviewed Aug. 2, 2017
Very happy & satisfied thus far. Communication has been fast and clear. Each person I spoke with appears to be genuine and honest, takes time to listen to my comments and questions, give clear and concise answers. Anytime follow up has been needed it was done very quickly.
Reviewed Aug. 1, 2017
Wonderful Customer service, I will recommend to anyone that needs help. This gave me a second chance and letting me reach my goals. Thank you so much for this program, I will remember all your help. Everyone makes mistakes and we are allow too with this program. Everyone can come back from it with hard work and patience.
Reviewed Aug. 1, 2017
Shane was friendly and helpful, and really went above and beyond to meet my needs. Shane solved my problems, called me back in a timely manner, and explained everything in great detail. I'm so grateful for his help, and I look forward to changing my financial situation. Will be referring others.
Reviewed Aug. 1, 2017
I have had several disappointing experiences with Freedom: they have ranged from my payments I asked to be stopped not being properly processed to a paid off loan going to another creditor and the only way to get resolution was to complain to the BBB about Freedom. My latest experience is this: this Friday 7/28/17 I approved a loan, and then after further reflection, I realized I was not happy with the negotiation. Less than a 1/2 hour after approving I called in and said that I did not want it to be approved. The CSR said they had taken care of it.
Because I have had many experiences with things I had been told would be done by Freedom not done, I called in an hour later just to verify that the loan had not been marked approved. The CSR said she saw the notes and it was marked rejected. And yet, despite that, a payment on the loan went through yesterday. I called in and was told the money would be refunded, but I am once again disappointed that Freedom once again did not do as I asked. In my experience, the only way to get Freedom's attention is to file a complaint with the Better Business Bureau.
Dear Erica ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 1, 2017
Very pleased with my rep Gina **. And the relief I'm getting in amounts I owe. The emails are helpful and keeping me informed via email. The amount of balance owed is a great relief in my old age. Unfortunately my social security is being cut back monthly.
Reviewed Aug. 1, 2017
My contact person Shaun was very knowledgeable and professional. He explained everything that was going to happen step by step. What I liked about him was that he was not pushy whatsoever. I would highly recommend Freedom Debt Relief to a friend.
Reviewed Aug. 1, 2017
I have never regretted my decision to settle my debt because of the excellent customer service and the resources available that helped me with every aspect of the process. The customer service was friendly, non-judgmental, and knowledgeable. I also learned to manage my money better.
Reviewed Aug. 1, 2017
I was reluctant to enroll in this program. However after speaking with Ryan ** I was convinced this program was for me. I enrolled with Freedom Debt Relief in late November and within a little over a month I received an email from Freedom. They had negotiated a settlement with one of my debtors, I was like wow, that was fast. And I continued to receive emails to authorize Freedom to process settlements and resolve my debts. I only have 5 more debtors to go. I am extremely happy with Freedom and I would recommend them to anyone. Thank you Freedom Debt Relief.
Reviewed Aug. 1, 2017
I have requested several times now for a credit card to be removed from the program and for payment to be made to another credit card with the money in my account, and it still hasn't to this point. I was told I had complete control over my program, and apparently, this is not the case.
Dear Ms. Harris ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 1, 2017
Great people trying to help you get through tough times. People need to do something about credit card companies and keep them from ripping everybody off. Freedom Debt Relief has seemed to help me out a lot so far and hopefully they will keep on till this debt is resolved.
Reviewed Aug. 1, 2017
Never have done anything like this before, initial sign-up was very smooth and easy, program representative (Linda **) has been extremely helpful, informative, patient with all of our questions, and available anytime we need more help. At this point time will tell how well this program works, but so far, it has been very, very good. Thank you.
Reviewed Aug. 1, 2017
Tony was incredibly helpful going through this entire process. I originally talked to him in May, but at that point my husband wasn't on board. Tony was respectful of that and encouraged me to talk to him and give him time. He didn't badger me or make me feel rushed in my decision. Honestly that is what made us come back to Freedom Debt Relief. He didn't treat me like a paycheck. He treated me like a person who was in an unfortunate situation and was trying to make the best decision for me and my family. Tony always answered questions quickly and honestly, he was available to talk, and explained everything in full. I am very grateful for his help during this process.
Reviewed Aug. 1, 2017
I had great customer service and very pleased with program. Always available to help. Excellent team work. I would recommend others to the program. Always there when needed and bad times. Always have reports and updates when needed. I would share this program with the world FDR.
Reviewed Aug. 1, 2017
Very polite and respectful. Helpful with any questions I have had. Would definitely recommend to anyone having issues with finances. Keeps me up to date. Love that they sent email for each claim so I can keep track of where I am at. Not pushy like some companies.
Reviewed Aug. 1, 2017
Gregory is the best! Great asset to your company! Customer service and professionalism are top notch! Online access as well as person to person support are both very important. I would recommend to anybody seeking help! Very pleased thank you.
Reviewed Aug. 1, 2017
I really like Rob, he is always very helpful. I feel like everything is going to work out. He has helped me with all the steps to take. So far everything has been easy and very well explained. There is light at the end of the tunnel.
Reviewed Aug. 1, 2017
Jack was very professional in explaining what the program had available for me. He made the whole process from start to finish a breeze. I have already reached out to friends and family members that could benefit from this program. Thanks again.
Reviewed Aug. 1, 2017
I don't feel they are settling for as low as they lead me to believe they would. It is taking longer than they lead me to believe. I am so strapped financially that I can barely live. I should have dealt with the credit card companies myself. I would have been much better off. It would have been cheaper & less stressful. I know others who did it themselves & got better deals & pay less than I do. I would never recommend this to anyone. I wish I had another option. I feel you only care about the money you make off this & not my debt or how it affects me or my well being.
Dear Mrs. Clark ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed Aug. 1, 2017
You are there when we needed help the most. When we both lost our jobs out of the blue after 38 years of service we were at a loss on what to do. Everything you explained to us has worked the way you told us. Your legal department has been easy to work with. Thank you.
Reviewed Aug. 1, 2017
I am quite happy to begin this journey to leave credit cards behind me and trust GOD to leave debt as soon as possible. I am certain I will be much better financially soon. Shawn ** did a great job explaining everything to me clearly. I have full confidence in this program and the help coming from Shawn's guidance. I know my family will be happier, too!
Reviewed Aug. 1, 2017
Very organized, very professional, and truthful. I would recommend them to anyone. The dashboard is great and charts your progress in a clear and simple graphic. When you need help and have questions to be answered your solutions are a phone call away.
Reviewed Aug. 1, 2017
Jennifer ** was fantastic! She explained everything very clearly... I appreciate her expertise and I look forward to becoming debt free! I had some hesitation with regards to not paying my bills, but she explained the process of the program and why I would be happier not paying so much interest!
Reviewed Aug. 1, 2017
IRA ** help me with every question I had, which was a lot. He guided me through the whole process. You should be honored to have him as an employee. Thank you very much for the help and I look forward to being debt free.
Reviewed Aug. 1, 2017
I called as a coincidence to request any assistance with how to reduce my debts incurred in the past as a result of unforeseen situations I went through since 2014. Loss of jobs, son and myself in College and loss of relatives were amongst the situation that caused my finances to blow out of proportion as I was preparing myself and my family for the worst. I found FDR on the Internet and immediately their response was a nice one and they educated what I need to do in order to get back in track and that they can provide the help I might need.
The result was impressive: I explained my situation and in a matter of minutes, my situation changed and here I am, ready to start with them and ready to start a new life with less credit cards and to get myself back in track with my finances and my entire life. Thanks to a girl named Angelica **, who explained for me everything I need it to know in order to make this process happened. Thanks Angelica and to the entire staff of FDR for helping me and my family to move forward to a better day... God Bless you all...
Reviewed Aug. 1, 2017
I got in deep financial trouble for 15 years and then I could not bail myself out. One day, I saw a commercial of a Freedom Debt Relief client and then I called them. It was the best decision in my life. The advisors and rep are so professional and supportive. FDR has helped me get back on track, I've learned self control on spending and my finance.
Reviewed Aug. 1, 2017
The program started off ok. After I started monitoring my account closely I realized how much was taken out for fees and services. I could have called the collection agency myself and cut the same deal and have no fees. If you are bad at managing your money and won't stick to paying it for yourself then I guess it's ok. If you want to pay monthly charges to collection and have no fees you will save thousands. Also very hard to get requested documents. Was told multiple times I would get a document either emailed or mailed to me, not once.
Dear Mr. Arduini,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 31, 2017
Steven was awesome and patient! I feel really good about moving forward with FDR. He was very honest and upfront about everything. The process was very quick although we had some issues with the phone system. Overall I'm happy with the process, without Steven's support, and with the possibility of finally being debt free.
Reviewed July 31, 2017
Amber was very patient and explained things well. We appreciate her taking the time to walk us through the process. We understand what is expected of us and we look forward to becoming debt free. Again we thank you for taking the time to help.
Reviewed July 31, 2017
Zachary was very helpful... Made the process easy and unstressful. He explained everything and walked me thru the process. I was very nervous about actually doing this but Zachary made it easy and simple and was patient. I appreciate his help.
Reviewed July 31, 2017
I have been extremely pleased with the ease of this program. I started with 12 accounts and have resolved 7 rather quickly. If I had the additional funds it could have been done quicker! I really have not had to do anything but approve settlements when they get them, occasionally send them a creditor who is impatient and they deal with them for me, and track my progress. The representatives have been courteous and helpful every time I have needed them, by phone or email communication(s). I am so glad I chose this company to assist me in getting my credit back on track. I would recommend them to anyone who wants to get debt free quickly and with little hassle.
Reviewed July 31, 2017
Thank you Freedom Finance for all that you've done to bring me out of debt after years of struggle. I am finally free. Thank you God bless. I will recommend my friends and family about this program. You guys are really great at what you do. You're very professional and thorough. Thank you again.
Reviewed July 31, 2017
I am so very pleased that I was able to work with Irene ** at Freedom Debt Relief to make changes in my financial decisions. She is very knowledgeable and has explained how she could assist me in paying off my creditors. I am looking forward to the changes this will make in my life.Thank you for all your help to make things easier to handle.
Reviewed July 31, 2017
I not getting updates as I would like as to whom is getting paid, I get a statement from one creditor each month that they are receiving payment but that's it, I don't know where the rest of the money is going to, I feel like I should know more.
Dear Ms. Stewart,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 31, 2017
Thank you to Freedom Debt Relief! I can sleep at night knowing, I am paying all my debt off! Please do not procrastinate in making this life changing phone call. It is like a 1000 lbs weight has been taken off my back. Make the call you won't be sorry!
Reviewed July 31, 2017
I have had nothing but positive experiences with Freedom Debt Relief. They are definitely there to help me succeed in paying off my debt. I was recently unemployed for a few months, and Freedom Debt Relief was incredible about working with me to ensure that my payments were manageable while not having an income.
Reviewed July 31, 2017
It is a real relief not to worry about keeping up with numerous payments, and then trying to decide which needs to be paid first. Paying only one payment each month is so much easier, and it is so good not to have to respond to calls from creditors, or collection agencies. I simply call the Client Service, and they handle everything for me. I am 25% through my plan, and it is going very well. I would recommend this agency to anyone who is overwhelmed with debt and do not know how to handle it. Thank you everyone at Freedom Debt Relief!
Reviewed July 31, 2017
Thank you for my enrollment in the program. Your company's assistance especially from Michael has been very helpful. I'm glad I made the call to get started on a new path to improve my future. Everyone was very informative and very timely with any questions I asked.
Reviewed July 31, 2017
Pat is just the best. He explains everything perfectly. He never made us feel bad about our debt. Worked with our finances and went out of his way with answering our questions. Thanks so much for making this a great experience without judgment.
Reviewed July 31, 2017
I worked with Tammy to work out a plan to pay off my credit cards in 48 months. I am so excited about this program, it is going to save me so much money in the long run and I finally feel like I can get my head above water and get ahead of this debt.
Reviewed July 31, 2017
I just wanted to take time and let everyone know that Freedom Debt Relief has really helped me. I thank God for the services they provided for me. I don't know what I would have done with out their help. Top shelf, professional, understanding!
Reviewed July 31, 2017
I spoke with Jose and he was very helpful in every aspect of the program. He answered every question that I asked and took the time to talk to me about what the process was! I look forward to working with him in the future!
Reviewed July 31, 2017
The people at Freedom Debt have been so nice and helped me so much. I can see my debt going down and I feel so much better. I am not so worried anymore. I want to let anyone know that there is help here at Freedom and they know what they are doing. Thank you so much for everything!
Reviewed July 31, 2017
So far I've been with Freedom Debt Relief for a month and a half and my credit rating has gone down drastically and they have not contacted no creditors about what they're going to do about my credit cards. I would like them to contact my creditors close my accounts and start paying them. I pay you monthly. I need you to pay them monthly.
Dear Mr. Bach,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 31, 2017
For my husband and I we entered this program 4 month now. We got our first settlement at 3 months. This company has been amazing. They don't judge. They are there for every question. It's never a bother for me to call. I highly recommend this company.
Reviewed July 31, 2017
Everyone we have dealt with is very patient and kind in regards to our many questions, and with settling our accounts. We really appreciate FDR. Thank you so much for your wonderful services to assist us in overcoming these many debts.
Reviewed July 31, 2017
My experience was great. A settlement was reached quickly for my first enrolled debt. The payments were made and it was paid off with few problems. My second enrolled debt took longer to negotiate but I would recommend Freedom Financial to anyone who needs help getting back on track financially! I can move forward!
Reviewed July 31, 2017
I need help and hope this program will allow me to have financial freedom soon and in a reasonably fair way. Mike ** explained everything I need to know to give me peace of mind and a chance to take a calculated risk in order to leap forward financially in in my life. I hope that this program will allow me to be financially cautious with all purchases made so that I can live the rest of my life with healthy debts and ones that can be paid with all my hard earned work and income.
Reviewed July 31, 2017
Steve was very informational. He walked me through every step of the way. He answered all questions I had. Very prompt and professional. Look forward to working with him in the future. I inquired about other debt relief companies and thus far Freedom Debt Relief was the best possible option. Customer service is beyond what the other company offered. A++ rating.
Reviewed July 31, 2017
I had been looking for loans to try and pay my credit cards but no one would approve me. Finally made the decision and started the process. Easy phone call and hope to solve many stressful moments. Making payments to different creditor has me stressed out.
Reviewed July 31, 2017
Thank you for calling as I browsed the Freedom Debt Relief website. Professional execution of necessities to accomplish enrollment into program. Relieved to have help paying my debtors. Spoken to in a respectful tone not judgmental. Represented company as trustworthy. Understood my predicament and responded by giving a low monthly payment.
Reviewed July 30, 2017
Freedom Financial is absolutely wonderful. I have and will continue to recommend them. They saved my sanity and got me on the right track. Everyone I have corresponded with has been professional and courteous! I look forward to being debt free.
Reviewed July 30, 2017
FDR has been able to assist us with a realistic plan that we have been able to commit to that works. In a matter of a few years we have resolved thousands of dollars in debt. Their professional efficient staff have been responsive while working with us every step of the way. There is a great deal to be said for peace of mind.
Reviewed July 30, 2017
Great choice on my part. Settled my first debt within six months and saved a lot. Still in the program and happy I decided to do it. That have far exceeded my expectations and by doing so, I may actually save a lot more money than initially thought. Which means I'll also have my debt paid sooner than expected.
Reviewed July 30, 2017
I'm so grateful for finding out about Freedom Financial! I was at a point with the debt I owed to the credit card companies where I just could not afford to make minimum monthly payments because they were all too high. I kept getting emails from Freedom Financial and, instead of deleting them, I decided to call them and I'm so incredibly glad that I finally did! I'm now more confident that I can be debt free in the near future thanks to Freedom Financial!
Reviewed July 30, 2017
Your people have done a great job. I did as they asked and made my payments on time and they did the rest. Thanks I sleep better because of your team. They helped me go to court and with the paperwork to back me up then Citi backed off and left me alone. Their lawyer was really surprised in court when the judge told them to stop wasting the court’s time.
Updated review: Oct. 6, 2017
They did an awesome job paying my credits cards off. It does get frustrating but in the end it’s all worth it. I am now debt free and my credit is getting better by the day. I referred them to one of my friends which is now working on being debt free.
Original Review: July 30, 2017
It's been past 4 years and still can't close my last credit card and still continue to take money out of my account after having more than enough money in my account. I would like to know why I keep paying in and nothing is getting done or taking a long time. The model is less than 4 years debt free but that's not the case here.
Dear Mrs. Nefos,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 30, 2017
I have been truly grateful with Freedom Debt Relief Services and Customer Service Reps. They have negotiated quite a few of my debts in such a short period of time. I look forward to graduating debt free. The years that this will take is versus what it would of took if I was still paying the monthly payments and interests rates, I felt hopeless. I have recommended FDR to friends and associates who inquire about services that can help them consolidate their debts. Thank you FDR.
Reviewed July 29, 2017
Freedom Debt helped us complete an application and later on move to ConsulPlus. Before a year ended, we were debt free with our creditors. Though we still need to pay FDR and ConsolPlus for their work, we feel like our credit report will improve, and that's relief to us! Thank you both for helping us feel better about our responsibilities to our creditors!
Reviewed July 29, 2017
Just started. Hope to be debt free to buy a house for me and my children and granddaughter. Love to be debt free. With just getting done with cancer treatment a yr ago it has put me behind in all my bills. I'm a single parent.
Dear Ms. Washburn,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 29, 2017
My experience today was handled professionally and at no time did I feel pressured to participate in your program. All decisions were mine and felt that my questions were answered. Completely and terminology that I had no trouble understanding. I would have no trouble recommending your program to others.
Reviewed July 29, 2017
Even though I haven't finished with the program yet, the staff at Freedom Debt Relief are working hard to help me get out of debt easily and quickly. Whenever I call Customer Service they are always quick and willing to answer any and all my questions.
Reviewed July 29, 2017
Being new to the program, so far and the kind gentleman (Ray) that led me through the details and everything to expect with his help and mine. Everything will be ok when the program ends. I am very thankful that I come across the program. My husband and I hope we will put all this debt behind us and move forward with a better life and retirement. Thanks again.
Reviewed July 29, 2017
My spelling is not good I dont want to spell something wrong. One thing I can say Freedom Debt Relief save my life. I am so lucky I found them. I looked for loan everywhere and was turn down. I lost my husband eight years ago and can't get on my feet. Thank you debt relief.
Reviewed July 29, 2017
I was so overwhelmed with my debt. I was making monthly payments but felt like I was getting nowhere and then I heard about Freedom Debt Relief. The people who handled my situation, Steve and Alva, were very knowledgeable and helpful and very thorough. They were very friendly and I felt like I had known them all my life. They made me feel like they were very concerned about my problem and wanted to do whatever it took to get me out of the hole I was in and they did. I feel like a 50-pound weight has been lifted off my shoulders. They saved me a considerable amount of money and for them I am truly grateful. I would highly recommend Freedom Debt Relief to anyone in debt. I felt like family when I called I was so overwhelmed with my financial situation it felt like I couldn’t breathe, they gave me back my peace, I felt like I could breathe again, I just want to thank them all.
Reviewed July 29, 2017
The relief I got when I joined Freedom Debt Relief to help with my creditors was a huge weight lifted off my shoulders. Freedom Debt Relief worked with my creditors and got my balances reduced by half or more. I would recommend Freedom Debt Relief to anyone who needs help with their credit issues.
Reviewed July 29, 2017
Very quick and easy process. So far everything is as promised. Everyone I have dealt with has been very nice and courteous and did not judge because of my debt. They understood my situation. Have recommended to a few friends, family and co-workers.
Reviewed July 29, 2017
Gregory had been very helpful providing a great customer service. He had been very polite and had clear knowledge of what he had been providing as an representative. I would definitely recommend this company to others also refer to Gregory. Thank you Gregory once again for your help. Truly appreciate it. Deviyani.
Reviewed July 29, 2017
I had been thinking about it recently and Credit Karma referred me to try it. The man on the phone was so polite and understanding. It wasn't as embarrassing as I thought it would be. I'm glad I finally did it and hopefully it'll be a relief.
Reviewed July 29, 2017
This is a good program if you have bad credit and can't keep up with your payments. Something they never told me. But if you had/ have good credit then stick with your credit cards and don't do this program because it KILLS your credit.
Dear Mrs. Santiago,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 29, 2017
I am not a non profit organization, but a simple small business owner that has been overwhelmed in the expenses in maintaining a small business. The existing shortage of customers because of the downfall of the Oil Fields are no longer able to support me. Freedom Debt Relief is out here to support my efforts to get out of Debt and remove the burden from me. This is much relief to me & my family.
Reviewed July 29, 2017
Debt Relief Rep. Ismael ** was so helpful, informative, professional, & friendly. He did such a GREAT job I referred my wife to him so he can assist with consolidating her cards. I am so pleased with all the assistance we have been getting. I will keep recommending Freedom Debt Relief if I come across anyone who needs the assistance.
Reviewed July 29, 2017
Reached out to FDR with hesitation on whether this would help. "Yes it did". The first 6 months were the toughest, but my representative James kept in contact which was nice. We are on our way to a way out of our debt with the help from FDR. Thank You.
Reviewed July 28, 2017
Bree was very helpful and explained everything to me in a very caring matter, in my time of need and direction. She was very quick with emails and phone calls and put me 1st before the paperwork process... Great customer service.
Reviewed July 28, 2017
The process is grinding quite a bit more slowly than I was expecting. It is much more confusing that I would like it to be. I read and reread the glossary trying to understand terms, but it seems to me that my debts keep changing status and none of it is explained adequately. I was assigned a representative whom I thought was my go-to person, but she never returns any of my calls or e-mails. I called customer service today (July 28, 2017) with some questions. I mentioned to the representative, and meant it as a complaint, that I never get a response from my rep and her response to that was "Well, there were many customer service reps and the person I understood to be my account rep was only one person." I cannot argue with that logic, but then, why assign someone to me as a dedicated rep? Why not just tell me to call Customer Service? Feels like a bit of a bait and switch.
On the plus side, they have negotiated one of my debts and for a very decent savings. Although, their settlement fee was quite steep. It would be nice if, when they are signing you up and showing you the breakdown of what they may be able to save you versus you paying minimums, if they showed you a full example of what a settlement looks like 25% fee and all. It was a bit shocking and gave me the realization of how this plays into the reason why this process might take so long.
Dear Mr. Lowery,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 28, 2017
I do not have anything positive to say about this company. Approximately one year ago I contacted an individual employed with an affiliate of Freedom Debt Relief to inquire about a loan to pay off my credit card debt. This individual, however, stated that he could enroll me in this program where my credit card debt would be negotiated down from the actual amount owing AND I would not have to pay interest any longer. I provided my financial information and after an evaluation, he advised that my monthly payment to enroll in the program would be about $300 less than what I was paying on my credit cards at the time.
I was very reluctant to enroll because my credit score was in the high 700s and I was worried about not paying on my credit cards. He assured me that although my credit score would fall initially, as soon as settlements were made to each of my 6 accounts, it would start increasing. He stated it would likely take 4 to 6 months before all of my credit cards could be settled, although likely closer to 6 months. He confirmed numerous times that after 6 months, my cards would be settled and my credit score would start increasing because payments would be made. This individual convinced me that enrolling in this program would not only prevent me from having to file bankruptcy, but get me out of debt in less than five years. I relied on these statements and enrolled. When I enrolled, I was current on all of my credit card payments and my credit score was approximately 780.
After the promised 6 months in the program, absolutely no progress or settlements had been made on any of my credit debt. Rather, I began receiving collections letters from law firms. It was only at this point that 2 settlements were made. However, after settling those claims, instead of attempting to settle additional cards, or spreading the settlement fees out over time so additional negotiations could occur, FDR took the majority of its settlement fees out of my account, leaving nothing in there with which to settle my other credit cards.
I began receiving additional letters from law firms and forwarded those on via e-mail. When I received no response, I called and was told that they had never received them. Then, the representative I spoke with asked if they were concerning two specific accounts. At the time I thought this was odd because the two letters I received were not about those two accounts. I was never informed at any point, by anyone at FDR, that they had received any communication from those two creditors or any law firm representing those two specific creditors.
Then a few weeks later, I was personally served with two lawsuits regarding those creditor accounts. When I spoke with contracted law firm for FDR, the attorney advised that there was nothing she could do because I had no money in my account and in order to negotiate these two cards, I would need to deposit an additional $500 into my account every month, on top of what I was already depositing. This would mean that I would be paying about $300 more per month than I was paying on my credit cards BEFORE I ENROLLED IN THE PROGRAM. So here I am, one year later, only two accounts have been settled, my credit score is in the 300 range, I have two lawsuits pending against me, and I still have two accounts outstanding, but FDR has gotten their money and they don't care. What was told to me was false and I was fraudulently induced into enrolling into a program that has put me in a worse financial position.
Dear Shannon ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 28, 2017
Jack and Mohammad were very friendly and kind. Help me figure out what I needed. Jack helped out immensely and understood the struggles or hardships and stupidity of decisions I've made. Very pleased with my decision. I can't wait to be debt free and start over.
Reviewed July 28, 2017
We had trapped ourselves into a good bit of debt. We were able to make the monthly payments but were just staying afloat after that. We needed something that wasn't another loan that helped us. They were able to take almost all of our debt and gave us a lower monthly payment than ONE of the accounts we were paying on. Excited to see this through to the end!
Reviewed July 28, 2017
Amber ** was so very helpful & very patient with my husband & myself! She explained your company Freedom Debt Relief which seems to be a Blessing at this time in our lives! We are so looking forward to eliminating our debt! Thank you so very much for a chance to become debt free!!!
Reviewed July 28, 2017
Bree ** was amazing and answered all questions promptly and made us feel very comfortable with our decision to use Freedom Debt Relief. She was very attentive and kind. I would definitely recommend to anyone in our situation. Thank you!!!
Reviewed July 28, 2017
John was very helpful and made sure I understood everything and was very good at explaining things. The welcome team was also great of making sure everything was right. The welcome team made sure to explain to me about what I needed to say to creditors.
Reviewed July 28, 2017
The company is fine if you have a couple of credit cards but my credit score was going done fast. I needed to find a better way. I had to discontinue and go with someone else to help me for less expense.
Dear Ms. Fatty,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 28, 2017
Kim is awesome. She was professional and extremely knowledgeable. She definitely have that persuasive voice. I am all in. Kim is an Asset to your company! Don't let her go. God Bless You All and myself. I hope not to go thru this again!
Reviewed July 28, 2017
I am very pleased with the manner in which FDR is handling my account. My contacts have been extremely courteous and helpful with any questions regarding my account. The online experience is easy to follow and very informative. I look forward to the day when my debt will be gone.
Reviewed July 28, 2017
Taqiy ** was very, polite, knowledgeable and professional. Getting enrolled was very easy. I look forward to them helping me resolve my credit delinquencies and repair my credit. Taqiy made me feel very comfortable with handing over personal information.
Reviewed July 28, 2017
FDR has been working with me for several months and I am extremely happy. As long as I do my part they are able to help me. My credit score has risen a bit. I feel good about my integrity and FDR allows me to stay right sized when it comes to my responsibilities to my creditors. It is my debt after all and now it is being resolved. Thank you "Freedom Debt Relief".
Reviewed July 28, 2017
Carol was great! Super awesome customer service. She took her time, explained everything very well and in a clear, un-rushed manner. I truly wish every customer service agent was as awesome as Carol. Thank you.
Reviewed July 28, 2017
Everyone I have dealt with has been very knowledgeable and helpful. I feel like a weight has been lifted off my shoulders and I still have control over my account and choices. I am looking forward to making progress on paying off my debt and would recommend Freedom to a friend.
Reviewed July 28, 2017
We feel we have no contact with FDR except for the occasional standard check-in email. Our go-between contact, Jake ** of Greenlink whatever, has been a total waste. Except for payoff of 2 of 12 accounts, nothing is happening except for FDR taking more $ from our account and the get-out-of-debt date keeps moving backward. Not happy at all...
Dear Tom ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 28, 2017
It's been a seamless process so far and it feels great to see these debts paid off. Just agreed to another settlement yesterday. The company keeps me informed via email and text so I know what is happening and when. Can't wait to have these debts paid off.
Reviewed July 28, 2017
I can honestly say Freedom Debt Relief has done a rare thing in today's society, deliver as promised an end to cruel credit card debt. They know just what to do and when to do it. Freedom Debt Relief and NLL do the job to a very satisfactory conclusion. They are the best of the best.
Reviewed July 28, 2017
Delay in contacting Macy's to resolve final debt. Want debt resolved by October 1st, need communication to make this happen. If additional deposit is needed I need to be advised and information regarding final settlement amount. Would like analysis of total fees calculated and paid on debt paid. Please contact and advise what I need to do.
Dear Ms. Alexander,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 28, 2017
I reached out to Freedom a couple years ago and they have provided great service and relief in helping settle my debt. Without their quality assistance I would have never been able to pay it off myself. Freedom is outstanding!
Reviewed July 28, 2017
Staff performs professionally and promptly. I have not had any problems so far! If my credit is repaired due to them, I couldn't ask for a better solution to my financial problems. I am so blessed to have found Freedom Debt Relief.
Reviewed July 28, 2017
I was referred by a friend and I would refer anyone I knew that was in need of assistance. The process was uncomplicated. My contact has been wonderful to work with and empathetic to my needs. My stress level has already greatly reduced thanks to the assistance of Freedom.
Reviewed July 28, 2017
I recently enrolled into this program and found it to be very reasonable, proficient and the personnel handling my case treated me with respect and they were very helpful also they were very professional and courteous, seemed very knowledgeable and presented alternative resolutions which gave me time to think and debate on which plan would work best for me and my situation.
Reviewed July 28, 2017
I am 100 % satisfied with the services provided by Freedom Financials. I am more confident now managing my debts and my financial status. I am free now because of the Freedom Financial is there with me. It is very supportive and helpful dealing with my debts.
Reviewed July 28, 2017
Michael was very helpful explain everything to detail. He's a very nice guy and I would use them again if I had to. Michael broken down into specifics of what I needed to do and how to handle the situation ensured me that I would be out of debt in 48 months and that's was going and go through a little bit of household with the creditors but he taught me how to handle that and to redirect them to him and his company.
Reviewed July 28, 2017
For us, everything has gone very smoothly. We have called a few times just to get clarification on things we didn't understand or weren't sure of but for the most part it has been great. We are looking forward to resolving our final account and starting out clear and free of debt.
Reviewed July 28, 2017
I've been enrolled in the Freedom Debt Relief program for one year, and, through their services, have successfully paid off two accounts with another two nearing completion. Freedom Debt Relief was able to resolve what I was unable to do working on my own with my creditors. I am so grateful for their efforts as well as their nonjudgmental and empathetic support.
Reviewed July 28, 2017
I had to make a change to my payment and this done without making me feel bad, looking forward to call and increase my payment. I like that things are moving along quickly and can some what see that I can get out of debt. Everyone is helpful and know their job well.
Reviewed July 28, 2017
Mr ** was very helpful in explaining things. I think that this is something that can help me with my situation. I hope to be out of debt so I can continue to live a stress free life and continue paying all my bills on time.
Reviewed July 28, 2017
Everything they told me from the beginning was untrue. The card company tried to sue, they offered me a lawyer. How convenient. Their customer service is a joke. It's a scam. Just another way to rip-off the consumer. NEVER would I recommend this service.
Dear Rhonda ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 28, 2017
Steve was able to explain process and execute application and underwriting in minimal time and get me on the way to relief to my debt. Steven further answered all of my questions and many I did not know to ask. Great experience and have recommend to my friends.
Reviewed July 28, 2017
I was taking care quickly and with clear explanation. With a personal touch. I would truly recommend this service especially for those with a large debt. I truly believe I’ll be debt free as soon as everything kicks in. Natalie the agent who took care of me was excellent.
Reviewed July 28, 2017
Working with Bree has been an outstanding process. I am embarrassed of the mess I have gotten myself into and Bree made me feel at ease and reassured me I wasn't alone. She has been extremely helpful and always returns my questions within a timely manner. She is a true asset to your company.
Reviewed July 28, 2017
I can't describe how happy I'm to join your service. Everything is going so smooth that I'm speechless. I have joined your service 6 months ago. So far, so good. I hope I have joined your service much sooner. Please continue your good service.
Reviewed July 28, 2017
Amazing service! Cody was efficient, effective and very essential to my situation. This being my first time consolidating debt, Cody was very understanding, empathetic and most of all compassionate of my situation. He explained and walked me through the whole process and I was able to understand everything as if I were there in person.
Reviewed July 28, 2017
So far my experience has been first rate - I'm looking forward to being debt free... And when this happens I won't mind telling my friends how "we" did it! FDR has been most helpful on all accounts and it is a pleasure to work with you.
Reviewed July 28, 2017
It was very helpful with a lot of information that helped me decide this instead of bankruptcy to help get debt free and secure my families future and with the shortest time to get back on or feet and achieve our goals.
Reviewed July 28, 2017
We have been very pleased with the payments being made to our creditors and watching balance decrease and accounts getting paid off; however, since the first of the year, we have sent 3 emails trying to have an account added and still no luck. This is very frustrating for us because we need to get out from under this bill. We were told that we could add an account at any time, but that's obviously not true. Very disappointed in this part of the program.
Dear Mr. Parker,
Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 28, 2017
I spoke with Alex ** and he was knowledgeable, understanding, kind, and VERY HELPFUL! He was professional, sympathetic to my situation and did not make me feel like I just wanted to "take the easy way out" so to speak. He's AWESOME and I would recommend your company to anybody that may ask me about it. Thank you for helping me get back on track. I look forward to working FDR.
Reviewed July 28, 2017
My experience with freedom is wonderful. They help me paid my credit cards and I have free the stress. They respond and resolve the problems with credit cards. I have paid only one time and months. I am star in 2015 and I have experience let have lawyer help me with the credit companies call and freedom help me. I recommend. Thanks freedom.
Reviewed July 28, 2017
Ever since I first spoke with my Freedom agent, I felt confidence in his words. I am not very incline to financial knowledge but he helped me to understand how the process will take me to where I want to be financially. It's been a few months now and I am proud to say that is working for me.
Reviewed July 28, 2017
Jason was very good and professional explaining the process and program. He answered all my questions of concern and really convinced me that the program will work as long as I do my part. I'm really excited to get started and get a fresh start.
Reviewed July 28, 2017
I've been procrastinating and thinking I can do it myself, but I can't. I'm glad I found Freedom Debt Relief to help me. Taqik was knowledgeable and very helpful with me getting started. So grateful for his assistance. I can't wait for the end result!!!
Reviewed July 28, 2017
Extremely satisfied with this service, they lived up to each promise they made and exceeded my expectations!! I would recommend this company and their services to anyone needing to reduce debt. The monthly amounts were reasonable. Their customer service team is awesome and were very helpful.
Reviewed July 28, 2017
I am very satisfied with Freedom Debt Relief. They made it so simple to use. I am also very happy with NLLG. They were very prompt and answered any question I had. I would highly recommend either of them!
Reviewed July 28, 2017
Mike was very helpful and did a great job in helping us with questions and how the debt relief works and how the payments would with the credit card companies. I would recommend your company to anyone else who having money problems.
Reviewed July 28, 2017
They were very helpful throughout the starting process and made things very easy for me to get my accounts synced with them and were very informative when it came to the things you needed to do and the things they would do right off the bat and how things would go in the future and how they will help me every step of the way it put my mind at ease.
Reviewed July 27, 2017
What a pleasure it was for me to do this transaction with Jon. He explained how the debt relief system works very clearly and made me feel okay with what I was having to do. It's my hope to satisfy my creditors with your program and help. I am somewhat ashamed of myself for having so much debt to so many creditors. They all gave me a chance by giving me credit and I failed as a borrower. That is my shame to bear alone. I do appreciate the service you are providing to hopefully spare me from bankruptcy. Thanks again, Jon.
Reviewed July 27, 2017
Has been worry-free with no hassles from my creditors once counselors were notified. Any questions were readily addressed and taken care of in record time. I appreciate your service and would recommend it highly. Thank you. Just to know that my debt is ending sooner than I originally expected makes me breathe a sigh of relief.
Reviewed July 27, 2017
I would like to thank a friend who referred me to your services. I spoke to an amazing woman who handled my concerns and options to get me approved. She explained everything to last detail. Your company name made a difference in my life. You're definitely 5??? Freedom Debt Relief. Thank you all so much...
Reviewed July 27, 2017
I truly respected and appreciated the professional level of help and support given to me. I would (and already have) recommended Freedom Financial to a friend. Dedicated personnel from Freedom Financial were easily accessible. They helped me see that I could reach what appeared to be an impossible goal!
Reviewed July 27, 2017
I was very nervous about beginning this process. Despite frustrations with my phone, Jennifer was understanding. She guided without giving an email barrage when I wasn't sure. She also stopped every time I had a question and explained without becoming irritated... And I had a lot of questions!!! Jennifer was friendly, but also professional. She made sure I understood the steps and offered herself if I couldn't get the information I needed from the other departments. I would be very comfortable referring someone to her and your program.
Reviewed July 27, 2017
Mr. ** was very helpful and very kind. Thank you for your help and understanding, not being judgmental of my debit. Thank you again for helping me get back on track and moving forward. Also thank you for your patience with me and my lack of computer skills. I will recommend you to all my friends.
Reviewed July 27, 2017
Excellent service by my rep. (Mike **). Mike is a true asset to your company. He is knowledgeable and extremely polite. He thoroughly explained everything and answered all questions as I went through the process. Mike represented the company in a professional manner. He is truly an asset to your company. Welcome call rep was also polite and provided awesome service. Would highly recommend company to others.
Reviewed July 27, 2017
Question: 1. When there is enough money in account to close a debt, why is that money not used to pay that debt. 2. I have on several occasions sent in my form to notify of indebtedness. Have called several times. Form not uploaded or on file. Explanation, backlog, call back every couple of days over 2-3 months. Got tired of calling.
Dear Ms. Campbell,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 27, 2017
No one has called or emailed me with updates of what you are doing for us. I am worried that I have no answers for creditors calling me and emailing me... Kindly call me at ** or email me at **. This is an urgent matter.
Hello Mr. & Mrs. Ambrose,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 27, 2017
I am very glad to signed with Freedom Debt. They have helped resolve my debt issues in a timely manner and reduced my payoffs! I appreciate everything they did on my behalf. Nothing but a good relationship with all concerned!!!
Reviewed July 27, 2017
I am beyond excited to be starting with Freedom Debt Relief! I was just starting to drown, wondering what I would do next when I saw an Ad. I contacted right away and was helped within a week. Tiffany was very informative, and super sweet! Tiffany saved my life! Thank you so much!
Reviewed July 27, 2017
I'm very pleased by the way Freedom is handling my accounts, it's a big relief on me financially. Thank you to everyone who are handling my accounts. I am an older person on a limited income and was glad to have a way to take care of my debts and hopefully increase my credit rating at some point.
Reviewed July 27, 2017
My experience with Jennifer was absolutely wonderful. She is extremely professional and very thorough in explaining the program. She is very compassionate, helpful and well versed in her position. I would hire her if I were an employer. She is an asset to Freedom Debt Relief.
Reviewed July 27, 2017
I am very content with everything, thank you. I am waiting for the final result, but I know that it is going to be ok, thanks. I am going to recommend Freedom to my friends and family. My husband is very happy because he is almost retired and now we can be more in peace because of Freedom.
Reviewed July 27, 2017
One of the accounts we gave to FDR served us with papers and we were able to turn it over to the law firm working with FDR. We are happy to say that this account has been settled. We are looking forward to the other accounts also being settled, and wish to that the people who are working with us. They are kind, helpful, and always willing to help with any questions or problems we may have.
Reviewed July 27, 2017
A friend recommended this company. They were able to negotiate my debts and come up with a payment plan that would help me. Staff was helpful and courteous... until I paid off my account 4 months early. Very proud I was able to accomplish this and move forward. But someone dropped the ball, never paid off the final creditor, let my account go into collections again. Nobody was able to help. It took me 8 months, hours on the phone, numerous communications via emails and phone calls and several customer service people.
Eventually, the creditor FDR did not pay... Turned me over to another collection agency, damaging my credit further. When I inquired about this, they said they did not know anything about it. After filing a complaint about this unknown collection agency appearing on my credit report, I was told it was the collection agency FDR had to pay since FDR did not pay off the creditor at the time I paid off my FDR account. It was a circus. A lot of unnecessary stress because they didn't complete my contract. And now a lower credit score as well. Would not recommend this company. Find another way.
Dear Kelley ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 27, 2017
For the most part I was happy with the program. The problem that I have is that I was given a proposed settlement date and I am aware that it is sometimes dependent on the company you are working on. At their end I have requested a stop allotment and there is more than enough money to cover final bill but had numerous calls to stop it. I am hoping to be done at some point with the final bill.
Dear Mr. Shaun,
Thank you for your honest feedback regarding the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.
Thank you for choosing Freedom Debt Relief!
Reviewed July 27, 2017
When I started with Freedom Debt Relief, I was very upset with the process. I stayed with them and did not object to their process. I was offered a loan but due to my NSF count, I was not approved. Just one month ago I was again offered a loan to close out my loans and credit card. I was so surprise and thankful that with Freedom's help. I am now in a position to work with my finances. Thank to all who worked with me to get me back on track.
Reviewed July 27, 2017
I couldn't have chosen a better company to work with on consolidating my debt. It can be a very scary process but Freedom Debt Relief made it very easy to do and understand. I love that I can see and control the money that I have paid into the program. I would definitely recommend this program and company to anyone.
Reviewed July 27, 2017
I was very scared to attempt to enter a program of this nature. I was connected to an agent named Todd ** who really made the process easy and my nerves at ease. He explained the process in a manner that was easy for me to understand and feel comfortable. Very happy that I found your company to help me deal with my debt problem.
Reviewed July 27, 2017
From the very beginning of this process - everyone we spoke to or emailed was very helpful and calming. Thank you so much for helping us through a difficult situation and helping me resolve my debt in a respectful and honest manner. I sleep better.
Reviewed July 27, 2017
I started with Freedom Debt Relief as a recommendation of my daughter and I am very happy with my decision and what is happening with my debts. Lowering the amounts on my debts is helping me out of them. I can't wait to finish with all my debts.
Reviewed July 27, 2017
Thank you and can't wait to be debt free! It was such an easy setup and the people are very friendly. They make sure you understand everything and are always asking if you understand. They make it so all you have to do is just make the payments, they even work with you on that.
Reviewed July 27, 2017
Think twice before you chose this route. Honestly you can negotiate with the creditors yourself and skip paying their fees! I paid $684.00 to the program and only $50.45 was paid to a creditor, the rest was the Freedom fee!!! Seriously??? I could have paid the $633.55 to creditors instead of the fee to Freedom. Yes!!! They get their money first just a heads up! I would never enroll in this program again and when I unenrolled I was not given any of the money back. I was told it was theirs for fees for negotiating 1 account, yes 1 account!!!
Dear Ms. Babineaux ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 27, 2017
Mr. Boyer was very understanding and very detailed on every step of the program. Over the top customer service and very professional. I received all the information that was needed once I was approved and totally understood the process well.
Reviewed July 27, 2017
They just don't communicate well enough. Send email only when settling, don't update dashboard when receiving information, to let you know they have received the information. Call with information to let know new creditors, say fax will update dashboard, days later still not updated.
Reviewed July 27, 2017
We are very happy with the results we have gotten from Freedom Debt Relief. Very Friendly, Understanding and Helpful as well as Thorough and Efficient. They have done an amazing Job with our Financial woes and have been Extremely helpful and understanding during the whole process. Thank You very much for your hard work.
Reviewed July 27, 2017
I have received 2 letters of collection from an attorney about accounts in the program. I forwarded these to my support person and the support care team but have yet to even have an acknowledgment that the letters had been received. It is almost the end of the time specified on the letter and I have no guidance on how to proceed. I have completed my part of the contract with Freedom Relief but they are not upholding their part.
Dear Mrs. Johnson ,
We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.
Thank you for choosing Freedom Debt Relief!
Reviewed July 27, 2017
Freedom Debt Relief has helped me a great deal. They are friendly and get the costs down on your debt. This is the best decision I could've made. If you're looking to get debt resolved efficiently and quickly this is who you trust to help you. I'm so happy I did!
Reviewed July 27, 2017
Each time that I call Freedom customer service, the representatives are pleasant, helpful, and supportive of me. Even though I know none of the people knew me, I especially felt encouraged with all of the comments written on the first e-birthday card that was sent to me. Enrolling in the program was the best thing I ever could have done to solve my financial problems.
Reviewed July 27, 2017
I really would recommend this to anyone who is in Debt. They sure did help me out and now I'm debt free. It was a Great Experience. I thank all who was involved in settling all my accounts. It make you feel so good being debt free. I will not put my self into the situation again.
Reviewed July 27, 2017
Freedom Debt Relief has really helped me out so much. I had so much debt from my husband being sick for almost a year. I'm finally able to at least start to get things on track. Everyone has been a pleasure to work with. Thank you and would recommend to anyone that needs help.
Reviewed July 27, 2017
Extremely friendly and helpful. I would recommend this company to any of my friends or family. Have reduce my debt by almost $30,000 and should be completely debt-free in 48 months. This is definitely the way to go by not taking the easy way out of filing bankruptcy and totally destroying your credit. When it's all said and done I should be completely debt-free with my credit score repaired.
Reviewed July 27, 2017
I was very nervous joining FDR, but the representatives when I first started and any time I've called or emailed have been patient and helpful. If answers could not immediately be relayed, I was promised I would be contacted back as soon as the answer was found, and I was. I'm not a full year in but I'm already confident my time with FDR will be successful.
Reviewed July 27, 2017
I am very relieved and satisfied with the outcome, great communication. Great people that worked with me. All this was done in a very timely manner. I have no regrets. Now I can start correcting my credit, learned not to go overboard with credit cards. THANK YOU VERY MUCH.
Reviewed July 27, 2017
Thank you for helping me finishing off my debt. You guys are so helpful. Your customer service is top notch and wonderful. And the resources you provide to help me are great. Your dashboard board is great way to keep me in check on my progress!!!
Reviewed July 27, 2017
So far the program's been pretty helpful. I'm just the beginning of it but no calls from my creditors. Yet overall experience very helpful and friendly. Willing to go an extra mile. Haven't had any creditors call me yet. I'm still at the beginning of the stage so I really don't know how to describe it but so far everybody's been very friendly that I have talked to.
Reviewed July 27, 2017
I am new to your service, about 2 months and so far things are going smoothly! It's very easy to enroll and now for me it's wait and see! IT'S a wait and see situation, I've had to call a couple of times and the response was very quick and efficient!
Reviewed July 27, 2017
From the first time I called Freedom Debt Relief, the customer service rep was considerate, understanding and explained everything and didn't make me feel bad about my situation. She started by asking how I got to this situation and gave me options and made sure I was comfortable in making the right decision. Thank you very much.
Reviewed July 27, 2017
It has been 6 months since I joined Freedom Debt Relief and I can honestly say I'm starting to feel the relief. As of this date two of my debts has been cleared which one of them was a large one. Can't wait for the rest to be resolved.
Reviewed July 27, 2017
I've been with Freedom for two years now. Glad that I found out about Freedom. They have been a GOD sent. True BLESSING for me and my children. Has allowed my life to be hassle free. With no headaches. Only thing is the confusion of when people refer you and them getting their referral fee.
Reviewed July 27, 2017
Ms. ** was absolutely WONDERFUL! She surpassed any expectations I could have hoped for. She was kind and very helpful. This entire experience was easy and stress free. I am beyond satisfied with the experience and staff. What a great job.
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