Freedom Debt Relief Reviews

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Edited by: Amanda Futrell
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About Freedom Debt Relief

Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.

Pros
  • No fees until settlement reached
  • Highly rated customer service
  • Works with high debt amounts
Cons
  • Can lower your credit score
  • Some reports of communication issues

Freedom Debt Relief Reviews

Over 25k reviews since 2012

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    How do I know I can trust these reviews about Freedom Debt Relief?
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    Page 134 Reviews 26235 - 26435
    Verified purchase
    Staff

    Reviewed Aug. 18, 2017

    So far everyone has been great. However I just got started. Look forward to having completed the tasks I have ahead on myself. Hope I have given you guys all the info you need. Ready to get rolling on all of this.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    I am happy so far with the company and what is transpiring. It is hard getting the phone calls and sometimes very frustrating when you do not know what is happening. If you call they will ease your mind and let you know exactly what you were fearing. Overall, very good program and exceptional people.

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    StaffProcess

    Reviewed Aug. 18, 2017

    I wasn't very sure at first but once I got into the program and saw my progress I was very happy with the program! Everyone was very helpful! Would recommend this program to anyone that is having trouble paying off their credit cards! Thanks again.

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    StaffProcessTransparency

    Reviewed Aug. 18, 2017

    Zack and Dillon were very helpful in helping with my problem and they were very informative. I got all my answers taken cared of in a timely fashion. They both walked me through the process and explained in detail how the company works. I'm looking forward to working with them.

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    Staff

    Reviewed Aug. 18, 2017

    Freedom is helping me with a matter that is out of my control. They have discussed everything to me about what they will be helping me with and what they intend to do. I feel very secure about the company and the people that work for Freedom Debt Relief.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    I am very pleased with Freedom Debt Relief so far. I pray we build a very good relationship over the years as I transition from debts to Freedom. The customer service is great! Every time I called I was greeted and spoken to with respect. I can truly say they are concerned about my future. Thanks FDR.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 18, 2017

    The process has been very easy to navigate. FDR has been in communication and made themselves available throughout the process. I look forward to this chapter being complete and eager to see how FDR assists in rebuilding the credit which I have managed to destroy.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    John is very professional and I really feel like he wants to help people. Would definitely recommend to a friend or family member! Anytime I had a question he slowed down and made sure to answer. He went over all of our different accounts and made sure all were in the package.

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    Verified purchase
    Staff

    Reviewed Aug. 18, 2017

    After taking my case FDR has worked diligently, quickly and kept me in the loop 100%. I would recommend them to anyone/everyone - they have integrity and actually you feel like they are on your side and working for you.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    Robert did an excellent job. He had a ton of knowledge and skill which made it easy for me to understand and follow along with him. Overall I had a very good experience and there was good customer service. I am very happy that I can do business with you.

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    Verified purchase
    Staff

    Reviewed Aug. 18, 2017

    Everyone I have spoken with have been friendly and helpful and went above and beyond to assist me with my credit debt. They answered my questions, helped me get through some difficulty with creditors. Assisted me with my requests. Everyone I spoke with were courteous and pleasant and made me feel confident. I would recommend your program to anyone who needs to get out of debt.

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    Customer ServiceTransparency

    Reviewed Aug. 18, 2017

    This is my first experience with any debt relief company and I didn't really know what to expect. I would like more communication from you. I don't know how long it takes for some of these accounts to be settled. I only have 1 of 5 settled.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    I wish the process of calling our debts was quicker so they stop sending messages and stop calling everyday. I'm impressed with the customer service. Everyone is nice. Possibility of maybe having the paperwork done online to make things go quicker would be amazing!!! I hope that working with you all will help my family get back to normal once again and no more debt in our life ever again.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed Aug. 18, 2017

    Have been very helpful. Made me feel very safe. They got to work on my accounts right away. In a very short time one account has been settled. Anytime I go on line to check my account it is all listed and complete description of whats going on and what I can expect. Even time wise at the pace I'm on.

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    Verified purchase
    Transparency

    Reviewed Aug. 18, 2017

    It was clear conversation and prompt. That call to enroll was done before the call ended. It gave me hope that I will finally settle down my debts which is making me hard up in my financial situation. I hope that my trust to FDR to settle my creditors will not fail. God bless.

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    Verified purchase
    Staff

    Reviewed Aug. 18, 2017

    It's a very good company to work with. They are very helpful and understand what you are going through. They walk you through everything. You can do everything through your computer and sign your documents. I would recommend Freedom Debt Relief to anyone having a rough time.

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    Verified purchase

    Reviewed Aug. 18, 2017

    They have been a life saver. I didn't know what I was going to do. I couldn't sleep at night and I was so tense and on edge all the time. Anyone that has overwhelming debt should reach out to Freedom Debt Relief.

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    ProcessTransparency

    Reviewed Aug. 18, 2017

    It took me a long time to decide if I should go with Freedom, but I had to do something to help myself. I'm glad I did! I spoke to a person who helps determine how much debt you have and how the company helps you to become clear of all the calls, finance charges, late fees etc. The process is done exactly how they explain it; even though I was thinking otherwise. If you are experiencing feelings of being overwhelmed give Freedom a try.

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    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    All of the people that I have dealt with at Freedom Debt Relief were courteous and very helpful and I would recommend your services to others. The whole process was quite quick and efficient. I like that if I have further questions, that you are only a phone call away for support.

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    Verified purchase
    Price

    Reviewed Aug. 18, 2017

    I have been with Freedom Debt Relief for approximately 6 months and have been very pleased with the progress of my debt relief program. Freedom Debt Relief has already helped to come to a resolution for three out of the six of my debtors. It has been really easy and affordable! Thank you!

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    Verified purchase
    Staff

    Reviewed Aug. 18, 2017

    The person I dealt with was very helpful and understanding. I never felt like he was "looking down" on me at any time. He was very professional and I felt very good with my decision to go through with this.

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    Verified purchase
    Staff

    Reviewed Aug. 18, 2017

    He was truthful, polite and accurate so far. I am a new customer. I hope all continues as it started. Marlon did not try to make me think it was going to be a bed of roses but instead he was straightforward with me. I have followed his instructions and I really believe I will be happy with the results and I am happy I am dealing with this company.

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    StaffTransparency

    Reviewed Aug. 18, 2017

    Everyone at Freedom Debt Relief was very helpful and kept me informed about every thing that was going on. Each time a creditor was paid off they let me know. Everytime they talked to a creditor I was informed of the conversation. They explained exactly how it worked. I am very grateful to them.

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    Verified purchase
    Staff

    Reviewed Aug. 18, 2017

    I am a new customer who had doubts that there anyone that could help me. Freedom came in and had already settled one debt for me within 3 months. I am very pleased with their services. Thanks Freedom, just knowing that you are there has given me a peace of mind. Thank God for your team.

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    Staff

    Reviewed Aug. 18, 2017

    Freedom Deft Relief have a great group of people working with me.They stand by their action. So that I and any person under will have a great piece of mind.

    When it first started the company kept me inform on everything if a problem came up. All I have to do was to make a call and that was it.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    When I called and asked the rep about the fees she explained them to me and I reiterated to make sure I understood. When the program began I was told, "No, that's not how the fees are computed... They are computed this way." Which of course was more. This was misrepresentation as far as I'm concerned.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed Aug. 18, 2017

    Everyone has been so very helpful and professional. I am extremely please with your service. I have received prompt service and everyone very eager to help me in answering any questions/concerns I may have. Inviting me to call or write anytime with any concerns I may have. Thank you ALL very much!

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    Verified purchase

    Reviewed Aug. 18, 2017

    It is easy to setup. I have been in program about 6 months and already settled an account. I like the way they do the accounts and provide lawyers. They take the stress out of the equation. My wife likes it so much she signed up. Thanks to Freedom.

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    Verified purchase

    Reviewed Aug. 18, 2017

    Except I don't think that you're really cutting my bills down; you're just asking the companies to accept my balance as it was before you told me to stop paying the credit card i.e. before February $1,885. Mid April $2,456 because of missed payments and late fees. Settle day $1885. See, no savings.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed Aug. 18, 2017

    I was really pleased. It was fast and simple. The person that help me was knowledgeable and was fast. They ask simple question that when you are in financial hardship you know right from the start. I will recommend to all my friends and family members. Thank you.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    They were there when I was in trouble. They help with my debt and helped when companies were giving me a hard time with phone calls and letters. They also helped when I was subpoena for court due to a debt. I would not have been able to do this on my own. The staff were kind and quickly answer all my questions and handle issues quickly. The lawyer side of the program was excellent. Thank you.

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    Verified purchase

    Reviewed Aug. 18, 2017

    With Freedom Debt Relief I was able to pay off the two credit cards I had with them a lot sooner than even they anticipated. Their negotiating skills are top notch and as a teacher and mother of two this is definitely a burden lifted.

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 18, 2017

    FDR has been an excellent company to work through my debt. They are very thorough and detail oriented to be sure nothing falls through the cracks. Their communications are frequent in order to keep on top of the slightest change that might affect your debt. They are truly working with me to settle my debt in whatever method works in my best interest. I would recommend this company to anyone needing debt relief.

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    Verified purchase
    Staff

    Reviewed Aug. 18, 2017

    They were right on point. Robert ** was very patient and knowledgeable. He answered all my questions. I am happy with my decision to choose Freedom Debt Relief. Thank you guys so much for helping me. Most of all thanks to Robert **.

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    Verified purchase
    Transparency

    Reviewed Aug. 18, 2017

    I was a little worried it was too good to be true. I know in the beginning my credit may take a hit but I can actually now get ahead of what I owe. Everything was explained to me in great detail to the point I knew I was in good hands. Every concern I had was answered. I feel really good about my decision.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Aug. 18, 2017

    Not sure why I did not call them sooner... professional service throughout. Give them your info and they do the rest. Amazing at how easy they made the process and how quickly I can be debt free!!! Already recommended Jacob and FDR to two other friends. Call them now!!!

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    The process has been as advertised. I have resolved two debts with payments so far. They do a really good job of keeping all the harassment away from you. Was promised a 250 visa if I referred a friend and he made 3 payments. Almost 5 months later and 13 payments he has made and still no visa. I convinced my friend to use the program. Whenever I call and ask about it I get "we'll call you back promises" no one keeps and the last time I called the person told me my rep lied to me. It's 6 months. Which I think is a terrible thing to do to a fellow employee. Good service but in my experience the refer the friend program is broke or just false.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    Signed up in December. They were able to assist me through some rough financial times and have now started negotiations on my behalf. Looking forward to being debt free in a couple of years. Always friendly on the phone, too!

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 18, 2017

    I had two big debts and the interest was killing me. I got Freedom Relief and couldn't be happier. They always answer my questions and so far one account has been paid. I will never get in debt again. Now I pay cash for everything.

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    Verified purchase

    Reviewed Aug. 18, 2017

    From the beginning I was given great information and they are all about making it work within your budget on making payments for you credits or loans. They recommend the best programs available based off of your debt amount. All but nice things to say going with Freedom Debt.

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    Verified purchase

    Reviewed Aug. 18, 2017

    My life now has a purpose. Before I enrolled with Freedom Debt Relief, I was thousands of dollars in debt. But after a couple of years, I have to say I am glad I did it because now I am debt free, my life is now back in track and I will recommend FDR to anyone.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    I am a very ordinary person who needed help. I reached out to Freedom Debt Relief. So far I am so happy. No more calls demanding money. They have answered any questions I asked and keep me updated on how everything is going.

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    Verified purchase

    Reviewed Aug. 18, 2017

    F.D.R. provided me with a great way to resolve my debt situation. They signed me up for the debt consolidation program in a timely manner, and they got my monthly payment at an amount that I could afford to pay. If I would not have signed up for this program I may have had to pay a lot more in principal alone to my debtors and it would have taken many, many years to pay. I was headed for bankruptcy but thanks to F.D. R. I was able to avoid all that, thank you F.D.R.

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    Verified purchase
    Staff

    Reviewed Aug. 18, 2017

    The team at Freedom Debt were very kind and knowledgeable. The team understood our concerns and worked at putting our mind at ease. They answered all of our questions, informed us we could contact them with any questions or concerns we may have and assisted us with tools and resources.

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    Verified purchase

    Reviewed Aug. 18, 2017

    Scott was awesome!!! I'm truly feel so much better after speaking to him. Thanks a lot for making me feel a lot better. This was so overwhelming. But I trust that I've made the best choice. Thanks again for everything Scott **.

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    Verified purchase

    Reviewed Aug. 18, 2017

    I was nervous about FDR for a few months. Then came the first settlement. Within a few weeks 2 more were settled. They have settled our Chase, Capitol One, and USAA accounts and reduced our debt by $5,448. Only one account to go and I cannot wait! I would advise anyone with overwhelming debt to contact FDR immediately. Thank you!

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    ProcessTransparency

    Reviewed Aug. 18, 2017

    Honest treatment and are always here to help and assist with financial plans! I always get updates on a settlement and this gives me a sense of relief that I am completing my financial goals. This program has helped me to settle most of my major debts.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 18, 2017

    Gillen was excellent to work with in regards to my financial situation. She was very understanding in with what I'm going through and was very helpful in determining what was the best solution. The process what quite easy once I was approved and I'm looking forward to being able to get back on the right track and being debt free.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    It's been a comfortable experience. Good program for myself to be in. Easy set up and process to go through. Everyone I have talked with have been kind and very helpful. They have assisted in every area that has met my needs. Reply back in a quick and polite fashion. Pleased with the progress and outcome.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    I was very pleased working with Jennifer **. She was very helpful setting everything up. Glad she helped me. Great Job Jennifer. She had to call me back three times and was always exactly on time. I would recommend her and Freedom Debt Relief to anyone. On my way to debt relief. Thank you.

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    Verified purchase
    Customer Service

    Reviewed Aug. 18, 2017

    Very scary for me in the beginning not knowing what to expect from the creditors. My phone rang all of the time, not knowing what to really tell them. I was told not to answer the phone which was very disturbing for me. Once the first acct. reached a settlement it was all good from there and I had 8 or 9 accts. So when I was told that it would be 4 years and I would be debt free I never really believed it but it was actually completed a month early... 4 years without a credit card was a blessing. I now know that I can live without it and be just fine. I just want FDR to tell the new client what to expect and to stay strong.

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    Staff

    Reviewed Aug. 18, 2017

    I was contacted by Freedom Debt Relief about my credit card debts and have found them to be true to their word. I'm very pleased with the results so far. They are very punctual with contacting me about an upcoming settlement, and the results came back very soon. I have enjoyed working with the team, they have been very friendly and professional.

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    Verified purchase

    Reviewed Aug. 18, 2017

    I would like to Thank Jacob ** for his help getting me set up on the road to recovery with my finances, along with everyone at Freedom Debt Relief. Now I feel like I can get my affairs in order and start rebuilding my future. The tools and resources at my fingertips are wonderful.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 18, 2017

    I joined Freedom Debt Relief to help me straighten out my credit and debt issues. They were so helpful and they dealt with me as an individual and not a number. Everyone that helped me was so professional and very thorough. They explained everything and always offered their assistance. I am now debt free and my credit is much better thanks to Freedom Debt Relief. They gave me the freedom to stop worrying about my debt. I would recommend them to anyone who needs help with the debt and credit. I thank you very much for helping me achieve my goals.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 18, 2017

    I've used Freedom Debt Relief twice now, and both experiences have been awesome. Everyone is very friendly, positive, and helpful, and they treat you with respect. I was embarrassed the first time I went through the program, and the second time I felt worse, but they were never critical or judgmental. I would recommend them to everyone who has gotten behind, and feels like there is no way out.

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    Verified purchase
    Staff

    Reviewed Aug. 18, 2017

    Very helpful and understanding with my problems. The people associated with Freedom Debt Relief were very caring and made me feel like I could trust that they would help me through this trying and desperate time for me and my family. I greatly appreciate their help in this matter.

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    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    I should have done this years ago. Thanks for your help. Greatly appreciated. The process was easy to understand and the customer service was outstanding. I would definitely recommend you guys to anyone needing help. I will tell all my friends about your service.

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    Verified purchase
    Customer Service

    Reviewed Aug. 18, 2017

    I feel that I can be communicated with better to let me know what is going on. If I hadn't called I would not have know they were working on a bill. Also they said they were going to pay 200.00 per month for my bill but yet the account shows all the money was taken out to pay the bill. This is very confusing to me.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 18, 2017

    Having to be forced into medical retirement and left with a mountain of bills elevating my blood pressure and not knowing where to turn, finding this company literally saved my life. I turned everything over to them, and they deal with the creditors and get my accounts paid off. I make my deposits and they handle the rest. I am able to get the rest I need now and the stress has gone way way down. I tell everyone I know about FDR!!

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    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    New to the program and can honestly say that I couldn't possible be any more impressed than I already am! Cory ** has been FABULOUS! Always available to answer my questions, was quick to help me out and get me started with my program, he was always there to counsel me on what's best for me and how I can gain the most out of my participation in the program and I am so optimistic and thrilled to know that I will be debt free in 2-4 years! That sure beats 16! Thank you FDR for everything and the peace of mind you have provided me, I am ever so grateful! I look forward to settlements coming in and for greater things to continue happening!

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    StaffProcess

    Reviewed Aug. 17, 2017

    Angelica ** was very helpful and understanding. She was very patient and detailed. I'm very grateful for coming across this program. I'm excited to start off fresh and practically get a do over in my finance. Thank you guys so much!!!

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    Verified purchase
    Staff

    Reviewed Aug. 17, 2017

    Always fast and friendly. They have helped us tremendously in the short time since we've started with them. They were a blessing. They have already settled 2 of our accounts and the relief we feel is indescribable. The startup process was easy and can be done over the internet.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    Had a pleasant experience joining. Computer Application is easy to use and navigate. Had all my questions answered in a timely manner. Customer representative were pleasant and polite. Answered all my questions. Looking forward working with your company in the near future. Would recommend your company to others.

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    ProcessTransparency

    Reviewed Aug. 17, 2017

    I was very skeptical at first when I heard about this program but they explained it very well and were very professional and everything that they said they were going to do they have to come true with I am very pleased with the progress of my account.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    So far so good, FDR has been able to negotiate 2 of my debts. The Customer service team is very helpful and the fact that I can see my progress is wonderful. Truly a weight lifted. I will give 5 stars once all debts are settled.

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    Verified purchase

    Reviewed Aug. 17, 2017

    Everything going as I expected. Got first settlement within 6 weeks. Make sure you listen to your enrollment very close! I was excited to get enrolled and didn't listen very close! So take your time and enroll. I will save a sizable amount. Thanks.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 17, 2017

    I feel I have had to elicit any type of communication. Seems like we go a long time in between anything happening. I realize that it takes a long while to build up our account; but I thought that consolidating would speed up that process. I know that this process is just another in a long line of things we are waiting for with my husband being disabled; but it would help so much to get at least something resolved so my list doesn't seem so long all of the time. I appreciate all that you are doing but patience is very difficult when in pain all the time especially when the original problem was none of our fault. Chris ** has been very responsive whenever I ask a question but we never hear anything in between.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed Aug. 17, 2017

    Freedom Debt Relief has been a life saver for our family. They handled our debt with ease and never judge us on why we needed their services. Our service representative was very attentive to our questions and helping us complete all the required paperwork. I would highly recommend their services for anyone wanting to get out of debt.

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    Verified purchase

    Reviewed Aug. 17, 2017

    I am satisfied up to now with my decision and they just took out my first installment payment but until they start making the agreement to start paying the debt off we won't really know how satisfied we really are. My wife is stressing about creditors calling her work so can't wait until they make the agreement. How long before that happens? Thanks. Hope we didn't make the wrong decision.

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    Verified purchase
    Staff

    Reviewed Aug. 17, 2017

    I was able to receive relief and understanding from my abuse of credit. I over extended my pocket book. Freedom Debt Relief has shown compassion, understanding and support in this stressful situation. They have worked hard. I made a good choice.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 17, 2017

    I cannot say enough about FDR. They were so kind & so very helpful. They explained all my options & found the one that would work best for me. Mr. Fred ** walked me through everything & explained everything. He was great. I would recommend this company to anyone having financial difficulties.

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    Process

    Reviewed Aug. 17, 2017

    This process is a little scary at first but it DOES WORK! I've followed every step and so far Freedom has settled one of my accounts for a third less than what I owed! They paid it off with my deposited funds and it's gone! Yay!!

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    Staff

    Reviewed Aug. 17, 2017

    My counselor was very thorough and cheerfully answered any/all my questions. He went over every account I have and we set my course to financial freedom in just one session. Thanks, I highly recommend FDR to anyone needing credit relief.

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    StaffProcess

    Reviewed Aug. 17, 2017

    I've had a great experience. It's never easy to admit you need help and everyone has been extremely friendly and helpful in the process. Going through FDR has helped me to attain a consolidation loan as well. Now, my debt will be paid off even sooner and my credit will be going back up.

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    Staff

    Reviewed Aug. 17, 2017

    Freedom has been absolutely wonderful!! They have helped me so much already with my debts. They truly do care about their jobs and helping consumers. They have been amazing about getting me back on track again!! I would definitely recommend them to anyone that needs help with credit card debt.

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    Reviewed Aug. 17, 2017

    I am so thankful for Freedom Debt Relief! They are saving my sanity! Efficient. Thorough. And gives me hope for my financial future!! They made me realize there are options! Thank you so much Freedom... I have referred you to everyone I can!

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    Staff

    Reviewed Aug. 17, 2017

    Jacob ** made it so easy for me to say yes to Freedom Debt Relief. He took care of everything. I am very satisfied with the monthly fee I was given and the professional & pleasant attitude of all of your staff!!

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    Customer ServiceStaffProcess

    Reviewed Aug. 17, 2017

    The people with Freedom are very considerate and made the whole process easy. Freedom handled all the communications with the debtors and saved me thousands. If you have come this far and reading this, you will greatly benefit from Freedom's help.

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    Reviewed Aug. 17, 2017

    Would be nice to have a company that has your interests in mind first. But it's not the case. They say average settlement is 49.5% - it's not the case here. Out of 5 accounts so far: 1 - settled for 83%. 2 - creditor sued because FDR failed to negotiate successfully. Three remaining accounts are still nowhere near the settlement. Also, FDR charges fee (21% of the original enrolled debt) on the day of the settlement instead of towards the end of the program. Meaning, there are NO funds left for the next settlement, which potentially can cause the creditor to sue you. On top of that, FDR charges: monthly maintenance fee, account setup fee, phone payment fee (on top of their 21%). Hope there are no more hidden fees in the future that they don't mention before signing the contract.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 17, 2017

    They began debt resolution processes quickly and effectively and when I needed to change some of the creditors in my account they were most professional and accommodating! My dashboard is easy, quick, simple and easy to understand and I would highly recommend their services to anyone who finds themselves in a financial situation similar to mine!

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    Reviewed Aug. 17, 2017

    Well I'll be honest. I would think about it because all my accounts went up more and it takes a little bit longer for you guys to Bargain with the companies. So I had second thoughts about what I did. Hope it comes out ok. So I can get my credit score up again and start all over with my life and get things on the road again. Thank you.

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    Staff

    Reviewed Aug. 17, 2017

    The agents that I have dealt with are knowledgeable, reassuring, and polite. Every question that I asked has been answered. I am grateful for Freedom Debt. When I am uncomfortable dealing with my creditors, Freedom Debt always knows how to assure me. I am pleased with the technology and the Dashboard that tells me the status of each account that I have with my creditors. The website with Freedom Debt is very easy to move thru.

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    Reviewed Aug. 17, 2017

    For all that I have to work with I wish that the Freedom advocate I was working with could have been more helpful to inform me on the most difficult creditors they had in working out an agreement to settle a debt and had a solution? I just hope I'll be there in the three years with this case to be debt free. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    Excellent staff. Understand and helpful. Every time I call my questions answered to the fullest. Advised of dashboard. I tell them I use all the time. To review no time as I call and answer a few questions at no time with a person. The discussion of answering my questions they are sure it's me not someone else.

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    Customer ServiceOnline & AppStaff

    Reviewed Aug. 17, 2017

    Customer service has been very helpful. The agents have been very nice and understanding. The app is easy to use. I get to see my deposits and all my accounts. I would definitely recommend this to a friend. Thank you Freedom, I can't wait to start my life without debt.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    Everyone I have spoken to has been genuinely nice and helpful. I have had to call a few times with questions and each person I spoke to treated me as if I was the only client they had. It makes it easy to reach out if you need anything. Thanks for always going the extra mile.

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    Customer Service

    Reviewed Aug. 17, 2017

    So far we love it, it has been a blessing to us for debt free... thank you. I really didn't know what we could have done if I would not have seen it on Facebook and not even 5 minutes later a call comes in after putting mini application. Major thank you goes out to Mr. Scott **.

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    StaffTransparency

    Reviewed Aug. 17, 2017

    Just got started but have been very pleased with the service we have received. The staff was always professional and knowledgeable. Mark has walked me through the entire process of enrolling. They are keeping in touch with us on a regular basis to assist with questions or concerns.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    Outstanding friendly and courteous service in all regards. I was deeply in debt thinking about bankruptcy when I first called FDR. I talked to a debt counselor who explained their debt reduction program and at the conclusion of the call I not only signed up for the program but my monthly payments went way down. My fears were alleviated.

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    Customer ServiceProcess

    Reviewed Aug. 17, 2017

    We were at wits end, and we finally saw Debt Freedom on the internet, we like what we read and put a call to Phil **, He went over the program step by step. It really was a relief off our mind when we made the choice to go ahead with the program. We have just made our first payment into the program and could not be more happier. We are still receiving calls from everyone hopefully in a couple of weeks things should quiet down, overall we do have peace of mind. We do see a light at the end of the tunnel.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    From the first telephone conversation with Freedom Debt Relief, I was quite impressed with the representative that talked with me concerning my debt and how I could become debt free within four years. There was a concern about my $ 25.00 start up fee which was taken out twice because Freedom Debt Relief had the wrong account number so it was rejected. They called me back and I gave them the correct account number which was missing a number. Freedom took it out again and it was accepted but unfortunately there was another $25.00 taken out of my account. I contacted Freedom and to this date, August 17, 2017 I still haven't been refunded the extra $25.00. I talked several time with them over the phone and yesterday they told me I would be refunded $18.95 back to my checking account. They all have been very nice to me over the phone but still no refund. Hopefully this situation will be resolved soon.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Transparency

    Reviewed Aug. 17, 2017

    From the beginning the information on how to proceed was well presented and clear. The tools on the site are perfect for knowing where I am at in the process. Just getting started but so far it seems to be the best choice I could have made.

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    Process

    Reviewed Aug. 17, 2017

    The right feeling that you can get by being in the rears is not fun but there is relief. I'm rarely involved with my creditors and am not ashamed any longer. The process may be demanding but worth it. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    Staff is willing to assist with all of my needs with open arms. Very friendly and is overall an excellent resource for debt relief. Staff is always available to answer any question and to help out with any issue you encounter within the program.

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    Reviewed Aug. 17, 2017

    Just started. So far so good. Hope that everything will turn out to my advantage and I can pay this all summer and get my credit rating back on track. All I ask is to please help me with my situation.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    I just signed up with Freedom Debt Relief several months ago and I already have a settlement in progress. So happy. The times I've contacted customer service, everyone has been so nice and helpful. The client dashboard is very user friendly and easy to understand.

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    Staff

    Reviewed Aug. 17, 2017

    I use to have sleepless night wondering when I would have a peace of mind working hard and can't save a cent. Now Freedom have given me what I was hoping for, thanks to these great hard working people. Blessed love.

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    Verified purchase

    Reviewed Aug. 17, 2017

    We are happy with our experience so far. We are very early in our debt reduction process but we are excited to get started and begin seeing our debt go down as quickly as possible. We found ourselves in a no win situation when our income decreased significantly, this has been a light at the end of a dark tunnel.

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    Staff

    Reviewed Aug. 17, 2017

    I found the service to be very helpful in eliminating my debt. I was extremely sinking in debt and didnt know where to turn. The representatives appeared to be caring and considerate. I would recommend this service to anyone going through debt.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    I needed to move my first payment only a few days. Contacted customer service to get that taken care of. They sent me an e-document to sign. Got it signed and verified, and they still took the first payment out after I had a signed document saying it had been moved. Not what I expected. Other than that they have been very helpful.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Staff

    Reviewed Aug. 17, 2017

    They was very informative and help me with all the questions I had. Karen was great. She helped me with my nervousness and got me to see the big picture which I am truly grateful for. She is an asset to your company.

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    StaffTransparency

    Reviewed Aug. 17, 2017

    Freedom Debt Relief is exactly what the names says. My experience was very positive from beginning to end. Freedom helped me learn to manage my credit by making me responsible for the program they had me enrolled in to clear my outstanding debt. I lost my job right in the middle of my program and I called and was told that my savings was in good shape and I was eligible to suspend auto pay for a few months. This was a big relief to me. As soon as I started working again I set my auto pay back up and didn't skip a beat. I know everyone have different situations than mine and experiences are also different.

    What I am saying is reach out to the account representative they are extremely professional, knowledgeable, helpful and very thoughtful. Because of this experience I have been able to maintain my credit and really know what my limit is for spending. As much as I appreciate everything Freedom has helped me with; I hope to never have to use them again! :)

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    StaffProcess

    Reviewed Aug. 17, 2017

    I was a victim of a credit cards scam. I was scammed to the tune of $58,000.00. Everyone that has been assisting me in this process has been so professional that I feel like I am of some worth now. I tried dealing with the credit card companies and bank but was told that the accounts belong to me and I was responsible to pay them off. Capital One was charging the minimum but US Bank said I had to pay $6000.00 in August which was totally impossible. Thanks to Freedom Debt Relief help I will be debt free in 4 years.

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    StaffProcessTransparency

    Reviewed Aug. 17, 2017

    I was at a point with nowhere to turn. Luckily I talked to Scott and he was very helpful & put me at ease with my financial situation. He very thoroughly explained the program to me to get me back on the right path. Anyone in this situation please call Scott & let him help. I think I probably will be able to sleep tonight.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    People at Freedom are always very helpful and you can tell they are on your side! Thankful to have found them when I did and excited to continue working with them! Always super helpful and never leave a conversation disappointed! Thank you again!

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    Reviewed Aug. 17, 2017

    Was struggling bad few years, then inquired about Freedom Debt Financial, it was a life saver, no stress, no hassles from creditors and now in November I'll be debt free. I recommend it highly and my credit is bouncing back nicely.

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    ProcessTransparency

    Reviewed Aug. 17, 2017

    So far my experience has been superior. Glenn took time to explain the process to me but never pressured to move forward. We did things at my pace and made me feel more comfortable with the process. Thank you Glenn.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    I started approximately 4 months ago, turned over 18 credit cards and have already settled 1 account. 17 more to go. Every time that I have called who I call my one on one contact, she listens to what I ask or have to say and has always given me a positive outlook.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 17, 2017

    She is a very wonderful person to talk to. Very accommodating on things that she needs to explain that I needed to do. If I had any questions she gave me the number to her desk so that I could call her directly and get the answers to whatever I needed. Sent me all the information I needed to my email. Explain to me that I needed to print off certain copies of forms then need to go back in with the buildings that we were doing the accounts for and explain that this would take a while that my credit would take a hit but we are on the process of rebuilding it. I am very happy that I got her.

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    Reviewed Aug. 17, 2017

    This has literally been such a blessing. I am being lifted up out of debt at a rate much faster than first expected. They have been super kind to me and the website/phone experiences have also been very easy to use. They have honestly saved me a ton of money already and I'm very happy with my choice.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    Thanks for help. Customer service one A. Did what you promised. I feel I would recommend your company to family and friends. I hope to be set free and worry free soon. Thank you. It is easy to work with your reps. They are informative and always helpful when I have any questions or concerns.

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    StaffTransparency

    Reviewed Aug. 17, 2017

    So far so good. I haven't completed my debt relief program yet but when I signed up everything was explained in detail, I was given a copy of all the paperwork. I'm very satisfied up to now as to how they operate and take care of their clients.

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    Reviewed Aug. 17, 2017

    I am so glad I signed up with FDR. They have been working on negotiating my debts and I couldn't be more happy. I just wish I had more money to put towards my dedicated account. The two accounts that were settled has saved me over $9000. Thanks for helping me get out of debt, one settlement at a time.

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    Process

    Reviewed Aug. 17, 2017

    Pat ** was excellent in guiding me through the process. Being a senior citizen and not thoroughly familiar with opening and closing various accounts, I found it a bit frustrating to say the least. Ms. ** was a tremendous help however.

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    StaffTransparency

    Reviewed Aug. 17, 2017

    So far everything and everyone has been amazing. They have explained everything to me that is understandable and are most helpful in every aspect. Would recommend this so far to anyone wanting to resolve their debt. Understanding that my credit score will go down but can't wait to get it repaired.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    Very knowledgeable, goes out of way to answer any questions I might have. Breaks whole process down. Tells me what to expect after one thing is accomplished. Takes me thru each step so I do not miss anything. When I need them for anything, they are always there to help me.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    They are so great in helping you with your debt problems. They take the time to answer all questions you might have. I was with another consolidation company. Their fee was way high that I called around and thank god I found Debt Freedom. With the same amount of debt their fee was less than half from the other place. They were wonderful. Thank you.

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    Reviewed Aug. 17, 2017

    I'm finally feeling the pressure and overwhelmed stress relieved as someone is finally on my side to help take back control of my debt and get it reduced and on a better path to debt freedom. I would recommend anyone that is in over their head to not wait and call Freedom Debt Relief now. You won't regret it. Thank you for what you offer and do for your clients!

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    Process

    Reviewed Aug. 17, 2017

    The program seems ok. Sometimes I have a hard time reaching to the person that started me in this program but it's all good. I'm looking forward to getting out of debt. I still have a couple more cards to add as soon as I get the statement. I have been in a credit counsel before but not like this.

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    Process

    Reviewed Aug. 17, 2017

    I am very satisfied with this relief program. After two years I felt like my remaining accounts were in limbo. Then I received a e-mail from Consolidation, they were able to secure a loan for me and "quickly" settled all of my accounts. I felt a huge burden off my shoulders. In a few months I will be debt free and my credit scores will increase. I would highly recommend this program to family & friends. THANK YOU FREEDOM!!!

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    Staff

    Reviewed Aug. 17, 2017

    Freedom Debt Relief has been such a blessing. They have been professional, courteous, and responsive. They have given us hope and a light at the end of the tunnel. They have already settled two accounts. We are very pleased with their service.

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    Transparency

    Reviewed Aug. 17, 2017

    I am just getting started with your company and so far I am pleased with everyone I have talked to and looking forward to getting my feet back on the ground. I have gone on the website several times to keep track of what is going on. This is a very helpful tool to keep me up to date on the progress. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    I was happy with all the help and the people you have. I was off on how much you would charge. I was happy with all the way it went. I was happy with the people I called a lot. I would be happy to tell people about your company and all the people I talk to on my way.

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    Transparency

    Reviewed Aug. 17, 2017

    I got a great settlement after about a month in the program and I'm hopeful my other debts will be settled similarly. After 1 payment to this creditor, FDR charged me a substantial settlement fee so I have paid my creditor $186 but I paid FDR $1960. Good so far, but they should explain the fees better up front.

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    Customer ServiceStaffProcess

    Reviewed Aug. 17, 2017

    I have only been in the program for about 3 months but so far everything has run very smoothly. I am assured it will continue to go as it has up to this point. They have done more than what I expected up until now. The customer service is top notch and the negotiations team does a great job!

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    Great support, customer service and quick response to my call. I like fact you pay first and get your money last. The set up was easy and first draft out of account went smoothly. Continue to get email support and easy to contact people when I need to.

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    Customer Service

    Reviewed Aug. 17, 2017

    I am very pleased with my results so far. My debt has been reduced. I only been active since January 2017 am really satisfied with my results. FDR has honored everything they said they would do. Customer Service is the best around.

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    Verified purchase

    Reviewed Aug. 17, 2017

    Getting signed up and processed by Client Services - Information was to the point, I received feedback on each question I asked. Still not quite sure if any of the financial counselors have been assigned to start negotiating payment costs on my accounts. It's very quiet since I last spoke to the company rep.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    My experience has been very positive... The people treat me with respect on the phone, They respond to my texts and emails quickly... They have answered all my questions and helped me the different creditors when they called. So it be so far a good experience.

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    StaffProcess

    Reviewed Aug. 17, 2017

    So far I'm extremely happy with the results Freedom Relief has provided me. Anyone with debts should join Freedom Relief program. After first settlement life start taking a big turn. Make you sleep better at nights and have a peace of mind. I strongly recommend it. Thank you to all that make this program work for people like me and more to come. We all will achieve our goal from the benefits of this program. Once again thank you.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    I contacted Freedom Debt Relief about 4 months ago. They came highly recommended by a friend who used them. I had a number of outstanding credit card debts they were able to resolve for me within 3 months. They are easily accessible if you have any questions. They respond to your emails immediately. I would recommend them to anyone.

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    StaffProcessTransparency

    Reviewed Aug. 17, 2017

    My experience with you have been awesome. You have been remarkable. You have answered all my questions. The process was easy. I appreciate Brian the specialist who took out the time to explain and walk me through everything from beginning to the end.

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    Staff

    Reviewed Aug. 17, 2017

    It's been such a relief to have Freedom Debt Relief in our corner. They have been so easy to work with and always nice and patient when we have questions. We are still working toward our goal but we are getting there thanks to Freedom Debt Relief.

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    Staff

    Reviewed Aug. 17, 2017

    At first we were disappointed with our decision due to the first 6 months going slowly and the hit our credit took; but once our debt started getting paid off it was worth it. I like how the representative was constantly in contact and keeping us updated.

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    Transparency

    Reviewed Aug. 17, 2017

    Literally from inputting our information onto Freedom's site until we spoke and walked through the program... Mere minutes... Relief was immediate. Felt very secure in providing documentation. Easy tools to follow step by step process. Very happy with decision. Finally taking control of my financial future for myself and family.

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    Staff

    Reviewed Aug. 17, 2017

    I'm very pleased with Freedom Debt Financial services. I have already had one credit card debt settled with their help. They have been very helpful in answering any questions that I've had. I would recommend them to anyone that is considering debt consolidation. They have really helped me.

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    Reviewed Aug. 17, 2017

    SO far our experience has been great! The setup of our account was very quick and painless. The dashboard is very easy to read and understand to know the progress we have made. The service is easy to work with, however, we have only made our first payment so we have not seen any results yet.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 17, 2017

    Yes because so far I see that you have help me with my credit and also stop the creditor from calling me so that is something good for me and my family so when this is done I will be able to get a house for us. Myself and my wife are very thankful that you are helping us.

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    Reviewed Aug. 17, 2017

    The help getting my debts manageable for me to be able to pay them in a reasonable time and amount that is doable. Due to that I only work 9 months out of the year as lunch monitor for my children's schools.

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    Customer ServiceStaffProcess

    Reviewed Aug. 17, 2017

    From the very first call, I have been treated with the utmost respect and compassion. They were very understanding of life circumstances and were so willing to offer assistance. In less than a month with the program, my first debt was negotiated and settled. I finally feel like there is light at the end of tunnel!

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    I'm just beginning but the specialist I spoke with was excellent. He provided excellent customer service & walk me through everything with patience & care. Thank you Mr. Brad **. I've already received a email from the customer support service. Thank you all for all your help.

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    Customer Service

    Reviewed Aug. 17, 2017

    I would like the rep involved to update me more often on the progress of the consolidation of the debts. As of yet I have not received the so called statement they said I would be receiving monthly?.The card co - still calling, mails and emails.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 17, 2017

    They are very friendly to work with, easy steps, easy instructions. So far my experience has been very good. I have no complaints. They supplied all of the paperwork that I needed to get started. They supplied all of the support that I needed.

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    Reviewed Aug. 17, 2017

    Everything has gone the way I was told it would, so far I am very happy with the settlements that have been made and I am looking forward to finishing up the rest of them in the same fashion as well.

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    Staff

    Reviewed Aug. 17, 2017

    I am a current client of Freedom Financial, in the 6 short months, I have been a client they have helped resolve one of my outstanding balances. It was as easy as clicking "I AGREE." I look forward to having them help resolve the rest of my outstanding balances as quickly as the first one was resolved.

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    Customer ServiceProcess

    Reviewed Aug. 17, 2017

    Don't be scared to make the call. Freedom Debt Relief works hard for you. Best decision I have made regarding my finances. They started guided me through the process on day one and still are making sure I finally get out of debt.

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    Staff

    Reviewed Aug. 17, 2017

    Having one settlement so far, looking forward to the remainder - great company and great people helping resolve my indebtedness! So much stress relieved and am confident they will continue to do so. Can't thank them enough! Glad I found Freedom Debt Relief!!

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    They are so considerate and understanding. I felt very safe with speaking to the agents and whenever I call with questions they never make me feel dumb. I highly recommend this company to help you with all your bills. I was very upset when I didn't feel I could get ahead with my debts, so I called out of desperation and I am so happy I did since the burden has been lifted off my mind. I know they will have all the answers to my questions when I call.

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    StaffTransparency

    Reviewed Aug. 17, 2017

    Great company to work with. Very easy to understand what is going on. Very detailed in every step that they are doing to help improve your credit and get out of debt faster. The best is the constant updates on where they are at with each one of your accounts.

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    Customer Service

    Reviewed Aug. 17, 2017

    So far everything has been great with all the service I have received. I have emailed and called and have receive prompt response. The only real complaint that I have is that the website could print me my statement. I have to go the 3rd party website and get it from there.

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    Customer ServiceTransparency

    Reviewed Aug. 17, 2017

    So far I am happy with my progress. It's a good feeling knowing you going to get out from underneath debt. It is a relief to know I heading toward being debt free. They keep me up to date as far as what going on and the client dashboard. The customer service is very understanding.

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    Transparency

    Reviewed Aug. 17, 2017

    Very good experience if struggling with debt. Antonio is very helpful with suggestions and understanding circumstances and is very prompt with questions and makes it clear what is needed in order to follow Through with the program. Would definitely recommend.

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    Staff

    Reviewed Aug. 17, 2017

    Was very pleased with the service that Micheal ** supplied. Service and knowledge of the Freedom Debt Relief employee I was dealing was polite and very professional. All questions were answered in a prompted manner. Again I would like to say thank you for all your help.

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    Staff

    Reviewed Aug. 17, 2017

    I was pleased with Debra, she did a great job helping me make the decision. She made me feel comfortable. I feel better knowing that there is a plan in place to address my debt issues. I will make recommendation to your program.

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    Customer ServiceProcess

    Reviewed Aug. 17, 2017

    They have done everything as promised. However, the process takes time. In the meanwhile the creditors continue to call, and try to contact you even if you send the do not contact letters. I had to install a call blocker app from AT&T. This has caused me to miss some important calls.

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    Price

    Reviewed Aug. 17, 2017

    I haven't been in the program very long so I am learning as I go along. I am concerned about the high interest rate I am being charged because the amount I owe is quite high. I realize I created this problem and I am glad to have someone to help me get out of it. This is a new experience for me.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 17, 2017

    I would like to thank you very much for your help. Especially when it came to my identity theft with Bank of America. I was not pleased that they didn't want to work well with the finances. I have had some friends ask for my help. And I have given them your number. Again, thank you for being there for me.

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    StaffProcess

    Reviewed Aug. 17, 2017

    My experience with Freedom Debt Relief was a positive one. My representative Cody ** was very helpful in explaining the program to me and always asked me if I had any questions which he answered in a manner that was easy to understand. I'm very happy to be on the road to being debt-free and would recommend to anyone in a similar situation to use Freedom Debt Relief to get their financial situation back in order. Thank you once again to Cody ** for all his help and assistance.

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    Staff

    Reviewed Aug. 17, 2017

    Glad they help me resolve my debt by negotiating and settling my accounts. Was happy when it started, what a relief. Eventually had to go to a loan to get other accounts settled right away. I was disappointed that I had to wait, and get dinged on credit report for late payments. But that is the game to negotiate and settled with the credit card companies.

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    Verified purchase

    Reviewed Aug. 17, 2017

    Freedom Debt helped with getting creditors to slash my debt by a sizable percentage. The bad part they have put me into a loan program to pay off the debt. Other debt relief programs work to pay down the debt a little at a time and not get into more debt. I can't complain too much because it was easy to let them do the work for me in working with my creditors, as now I am paying down the debt, but it is a sizable loan and the monthly payments are hard to manage on my budget. They say I can't consider any refinancing until I've been in the program for 6 months in which time I will see if I can get them to lower the monthly cost of the loan.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    They were very helpful, and thoughtful. I would highly recommended them to anyone who needs help for debt relief. If you have any problems just give them a call and they help resolve your problem. Very easy to work with them.

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    StaffProcess

    Reviewed Aug. 17, 2017

    The experience of signing up with FDR was unComplicated. The program is easy to understand & sounds like it will definitely give us some financial relief. Sorority was so kind and unjudgemental and appreciate her helpfulness in getting the process going.

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    Reviewed Aug. 17, 2017

    Started at 3 years. Went to 4 years+. Changed format on computer. Couldn't access it. Didn't know what was going on. Couldn't get a statement. Everything is suppose to be paid off yet my credit report shows I still owe $2000? It has been nerve racking to say the least!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Price

    Reviewed Aug. 17, 2017

    This is taking me forever to pay off and you are making the money on my debt. I have to do without each month to pay this bill. I am 71 years old and very sick. I would have just tried to pay my debt off myself if I had known what it is cost me.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 17, 2017

    We were led to believe from Rescue One that turned us over to Freedom Debt Relief that we were getting a loan. This was not true. We are still recovering from losing our good credit and now cannot get a bank loan because FDR let our accounts go delinquent and not paid in full. This was one of the worst experiences of our life!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Price

    Reviewed Aug. 17, 2017

    I was in a bind and needed help. No one would help me get a loan to pay off my debt. I was not late in payments but not even making a dent in paying it off either. The experience with Freedom Debt Relief was just that, a relief. The only thing that I didn't like was the high cost in repaying the debt. When I look at it now, I can't complain because I would still be trying to pay the debt. I'm almost debt free and can't be happier!

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    Verified purchase

    Reviewed Aug. 17, 2017

    If you are tired of having excessive debt on your consciousness, reach out to Freedom Debt Relief. They will eliminate all your debt and give you peace of mind once again! Freedom Debt Relief helped me get rid of my debt and they can help you as well!

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    Staff

    Reviewed Aug. 17, 2017

    Everyone is very nice and helpful. They are very understanding of your hardship and look for everything they can to help you. I already feel better about my debt problem. I am excited to see how my situation is going to change. Thanks to the lovely people at Freedom Debt Relief.

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    Customer ServiceStaffProcess

    Reviewed Aug. 17, 2017

    I would recommend this program, the contact person I had was very friendly and made me feel very comfortable. She answered all my questions. She returned my calls. She gave me her number and was there to help me through each step.

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    StaffProcess

    Reviewed Aug. 17, 2017

    Simplest process ever! Tasha was amazing. My debt was cut in half! They are very accommodating, & truly want to help get out of debt & improve your credit score. I felt extremely comfortable with my terms and conditions. Overall great experience. TOTALLY RECOMMENDING TO FRIENDS AND FAMILY.

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    Customer Service

    Reviewed Aug. 17, 2017

    Freedom Debt Relief has been such a lifesaver. I was drowning in debt after a relationship went south. The peace of mind is priceless. The customer service is stellar. They work for you so you can focus on the rest of your life.

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    StaffProcess

    Reviewed Aug. 16, 2017

    When I didn't have anywhere to turn with my money problems FREEDOM was there for me. They helped in all parts of the process of getting the help that I needed. THANK-YOU FREEDOM DEBT RELIEF. They got lawyers if I needed them and the people that negotiated all my bills. FREEDOM DEBT RELIEF got me all the tools that I needed.

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    Customer Service

    Reviewed Aug. 16, 2017

    It was a great experience until the end. After final payment was made. 3 deductions were made from my checking. I called twice & after researching was told they could not figure it out & could not tell me what the money was used for. Was told to call Crossroads. They would not even talk about it other than send a statement. That showed what I knew. $702.00 was missing. Still have no answers!!!!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed Aug. 16, 2017

    My partner and I were very pleased with our experience with Tonya ** with your company. We were so impressed with her patience, knowledge, skill and abilities to assist us with a resolution. She also was skillful in relating to us about the next steps with reference to the Century Support Service. Thank you very much.

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    Reviewed Aug. 16, 2017

    It's been great so far. Just hope it works out the way Zach has mentioned. Praying God will work all this out and blesses everyone involved. Really would love to be debt resolved. So I have more freedom with my kids and with church. Would love to give back to the community.

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    Staff

    Reviewed Aug. 16, 2017

    We were way in debt and didn't know where to turn or how we could make ends meet. My friend introduced us to you. It took 4 short years to finally be debt free! Thank you Freedom & your awesome team! For a long time we didn't think we could live without using credit cards, thanks to your encouragement and our willpower, we did it, and we don't plan on using credit cards again.

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    Customer ServiceProcess

    Reviewed Aug. 16, 2017

    Scott was able to answer every question I presented in a very easy to understand way! His expertise in this field really settled my anxiety in regards to my unfortunate debt situation. I have total confidence in this program because of my interaction with Scott!

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    Staff

    Reviewed Aug. 16, 2017

    Jae was so kind and supportive. She answered any and all questions putting my mind at ease. Pleasant and very helpful! Definitely put my financial worries to rest! So excited to see this succeed... thank you! Margaret was wonderful for the Welcome message and assuring I knew what relief was in store for me!

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    Price

    Reviewed Aug. 16, 2017

    Was a little unhappy that I didn't have a clue at first to how much it would cost me but it turned out good. It was a little uncomfortable not knowing up front what it would cost me. Overall I was happy and it did help me with my bills.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 16, 2017

    I had no idea what the process was. It was explain to me in great detail. Now I know what the procedures and policies of Using Freedom Debt Relief. I had some questions later and called Customer Service. Customer Service explain everything to my satisfaction.

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    Customer Service

    Reviewed Aug. 16, 2017

    I was overwhelmed and full of anxiety when I first called. I was met with gentle, soothing voices who did not judge me but respected me. That was worth everything. I didn't feel pressured but was helped with every question and doubt. And I was indeed helped.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    I would like to Thank the people of Freedom Debt Relief for helping me out with my credit cards debts. They are friendly and worked me very much. I liked that they answer the phone very quickly and helped me with any question I had. Thank you.

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    Customer Service

    Reviewed Aug. 16, 2017

    You have done nothing. I have not gotten anything from you. Said you would send us papers to send to creditors. We have gotten nothing but a bunch of creditor phone calls. You should send papers to the creditors and tell them what you are going to do.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Staff

    Reviewed Aug. 16, 2017

    The worker that helped me was very helpful in guiding me through the application process. He told me how long it would take to get my debt down and that was very nice. I would recommend this to anyone who is in debt. My partner is a client of Freedom Debt Relief.

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    Reviewed Aug. 16, 2017

    I think you should take care of the customers faster before the accounts go to court and we have to pay the consequences. I am paying a big amount on my account which it left me with a little money for the rest of the month.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

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    StaffProcessTransparency

    Reviewed Aug. 16, 2017

    Excellent service. Freedom Debt Relief has been very helpful and informative on how to help clear my debt. I've been working with Kevin ** who has helped me learn the process and showed me exactly how the program works. I appreciate the great work from him and thank him.

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    Staff

    Reviewed Aug. 16, 2017

    I had a good start with this program, had reached my 6 month point and then Freedom offered me the loan program! I got a phone call about what sounded like a better offer and left Freedom. Big, big mistake!! It was a mistake I'm still paying for. Stay with Freedom!! They are the best!! They even helped me with tax tips AFTER I left the program.

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    Customer Service

    Reviewed Aug. 16, 2017

    This has been a painless experience. A GREAT experience as well. I recommend to this all my coworkers in need. The customer service is always ready with answers and communicate very well through email. I work more than one job and am tough to reach.

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    Verified purchase

    Reviewed Aug. 16, 2017

    Freedom assisted with our Debt Consolidation. We did not have to do any negotiations, Freedom did that for us and sent confirmation requests once the agreement was reached. Now we simply make our monthly payment. We are actually 1/2 way completed with the payments.

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    Reviewed Aug. 16, 2017

    Everything was great except that in the process of setting up my consolidation, several of accts were charged off because I was supposed to stop paying them. Now all debts have been settled and paid, but charge offs are still on my credit, negatively affecting my score. I wish someone tell me how to fix that problem.

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    Staff

    Reviewed Aug. 16, 2017

    This was very easy to use and everyone was so helpful! So happy to get my credit back in track! Could never had paid off all that debt in such a short time! The people at Freedom Financial are so pleasant to talk to and always are there for any questions you may have!

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    Reviewed Aug. 16, 2017

    Everyone I done business with have been great, although some of the records were not resolved accurately. Not sure if this was on the credit card companies or Freedom Financial. Don't forget your online password either, that's a giant hassle. But overall, this is a better alternative than credit cards.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    Thank you for your review of the program. If you have questions or concerns regarding you are account, the process of the program or the status of your account, please reach out to our Client Services department at your earliest convenience. You may reach us at (800) 655-6303 or support@freedomdebtrelief.com.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase

    Reviewed Aug. 16, 2017

    I was thrilled when after being in the program for only six months I was allowed to get a consolidation plus loan and pay off all debt! This was such a relief to know that I could start reestablishing my credit without having to wait for four or five years to pay it off.

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    Reviewed Aug. 16, 2017

    I got swamped in credit card debt after an investment went bad a few years ago. I fell into a slight state of depression (self-diagnosed) and thought I would never be able to get back to where I was financially. After months of falling behind and even not paying my bills I found relief with FDR's program and in about 1.5 years I had settled all those debts for about 50% of what they were! I would recommend this program to anyone looking to get back on their feet or just want peace of mind financially.

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    StaffProcess

    Reviewed Aug. 16, 2017

    Freedom Debt Relief staff was always friendly and very helpful with any questions or concerns I may had. I would receive phone call and emails keeping updated on my status. Since completing the program on time, my credit score have greatly improved and have recommended the service to family members.

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    Staff

    Reviewed Aug. 16, 2017

    I recommend Freedom Debt Relief for anyone who is in a financial situation and feel there is no one to turn to. The staff and support you get from Freedom Debt Relief is worth it and they work with you. It helps you to budget your finances better and when you think you cannot do it they send emails to boost you up or if you call their staff boost your spirits. The name says it all Freedom Debt.

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    StaffProcess

    Reviewed Aug. 16, 2017

    Professional, courteous, knowledgeable... just a few things I can say about the people at Freedom Debt Relief. No one treated us as a "problem". Everyone genuinely wanted to help us get our financial affairs in order. We are so appreciative and grateful for this program. The stress with the heavy financial worry over our heads is gone. Thank you all sooooooo much!!!

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    Reviewed Aug. 16, 2017

    You charged a one time fee. We had the understanding that would cover everything. Instead as you finally started to get settlements, we were contacted by your sister group for a loan. After having destroyed our credit. We were given a loan at 29%. Would have been better off with a debt consolidation loan which we were originally contacted about. Just seems like we were scammed. Overall very bad experience!

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

    Verified purchase
    Process

    Reviewed Aug. 16, 2017

    Your company really helped me put my finances back on track in the 2 years that I was in the program. Your services was quick and efficient. I was especially that your counselor assigned to my case communicate with me regularly to update of the progress to negotiate and settle my debt. Thank you again from saving me from financial stress.

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    Reviewed Aug. 16, 2017

    According to an email I received I was told I had graduated from the program. When I checked the statement online I still have 16,000 dollars LEFT to pay off before I am truly finished with the program. Giving people false hope and wrong information is truly a bad way to run a business. I hope that in the future you stop to think of the ramifications this could have on somebody.

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    Freedom Debt Relief
    Response from Freedom Debt Relief

    We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

    Thank you for choosing Freedom Debt Relief!

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    Freedom Debt Relief Company Information

    Social media:
    Company Name:
    Freedom Debt Relief
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    PO Box 2330
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85002-2330
    Country:
    United States
    Website:
    www.freedomdebtrelief.com

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