Freedom Debt Relief Reviews
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About Freedom Debt Relief
Freedom Debt Relief (FDR) earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews. Founded in 2002, Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.
Visit www.freedomdebtrelief.com- No fees until settlement reached
- Highly rated customer service
- Works with high debt amounts
- Can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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- 4,921,192 reviews on ConsumerAffairs are verified.
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- 4,921,192 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 2, 2019
Customer service was great from Derrick **. I felt understood, not judged, helped, confident, at ease, and stress free knowing that there are good people out there willing to help me out. So far this program has been great! I can’t wait to continue my journey! Thank you a million!
Thank you for sharing the several positive experiences you've had with us, Lisette. Congratulations on taking the first step toward financial freedom. As you begin the journey, always know that you can contact client services at (800)655-6303 or via email at support@freedomdebtrelief.com with any questions or concerns regarding your account. Thank you for being the best part of Freedom Debt Relief. Here's to a debt-free future!
Reviewed Jan. 2, 2019
Thanks for your continued support on my remaining debts to settle. This process works so well to give me peace of mind without being concerned daily that progress is happening! It's also nice that updates come in a timely non invasive manner to rectify.
Thank you for the many compliments, Thomas. We're glad to hear our process works well for you. It's an even greater reward knowing our service has provided you with peace of mind when it comes to your finances. We cannot thank you enough for sharing this. Keep in mind that you can also monitor your progression in our program by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 2, 2019
I have seen professionalism on helping me out on my problems of too many credit cards and too much debt. The people assisting me were very clear on what was being done, how long this will take, and what I need to do. Not only did I hear the information but they also gave it to me in writing. I also felt comfort when they shared phone numbers and email addresses so I can contact them - and I did contact them!! I feel confident with this company and I’m hoping for great success!
We're also ecstatic to witness your success in our program, Mary. Thank you for sharing the positive experiences you've had since enrolling with us. We're glad to know the details of your account and our program have been explained to you in a way that's clear and easy to understand. Please, continue to contact us in client services as other questions and/or concerns come up for you. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 2, 2019
Just would like to thank the team at FDR, it has been almost year since enrolling and I can see the progress, they are doing excellent job of communication with creditor, giving me time to focus on my work and family.
You are progressing nicely, Russell. Congratulations and great job! We're thrilled to hear the benefits you're experiencing from enrolling into our program. Keep in mind that you are able to monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 2, 2019
Very, very helpful in successfully in helping me eliminating my debt. The people were patient and very knowledgeable in all aspects of everything. I don't know what I would have done without their help. I thank everyone from the bottom of heart and would recommend FDR to everyone.
You have done a fantastic job in our program, Yvonne. Congratulations on all of the successes you've had with us! We appreciate you complimenting our level of customer service as well. As you approach the finish line, please continue to reach out to us in client services with any questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 2, 2019
Freedom has removed a high level of stress from my life. The support received is much appreciated. Their system is easy to use and stress free. I highly recommend Freedom Debt Relief to ease your worries and help get you back on your feet. With Freedom's loan pay off program you have the ability to pay your loan off early.
There are so many things that you said that are extremely rewarding, Elizabeth. We cannot thank you enough for sharing how supported you feel in our program. One of our main goals is to help our clients understand that we are here to support the journey to financial freedom. Also, you made mention of our program feeling 'stress free.' This is another goal we try to accomplish on behalf of our clients. We want our clients to experience peace of mind regarding their finances once enrolled into our program. Finally, we genuinely appreciate the high recommendation of our service. If you were not already aware, we have a client referral bonus program! Feel free to contact us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com for more details. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 2, 2019
Other than losing my perfect payment record, I have seen no other changes thus far. When I enlisted, I was told I would see changes, then I saw the video and it said I had to endure four to six months of creditor calls.
Welcome to Freedom Debt Relief, Susan. We apologize if the proper expectations were not set for you when enrolling. Great job watching the helpful videos to gain a greater understanding of what to expect. However, we want to clarify a few things for you. Our clients generally see their first settlement with us within the first 4 to 6 months of enrolling. This is because the scheduled monthly deposits you plan to make will need to accumulate in your dedicated account to an amount substantial enough to begin our negotiation efforts. We don't promise easy fixes. Our program requires commitment on the part of the client and it doesn't happen overnight. But it works. Please know that we are here to support you on this journey. Feel free to contact client services at (800)655-6303 or via email at support@freedomdebtrelief.com with any questions or concerns regarding your account. Thank you for providing your honest feedback.
Reviewed Jan. 2, 2019
I just started with this debt relief plan. So far, everything I was told has been true. I look forward to becoming debt free which in turn I will become stress free! I was so happy to learn about other options I can take, especially not having to file for bankruptcy.
Hello Deborah,
We greatly appreciate your review. We are so glad you enrolled in Freedom Debt Relief because we have your best interest in mind and we will continue to ease your mind! We are very confident you will obtain financial freedom soon, keep up the great work! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
Debt Relief has made my life so much easier and a lot less stressful. I would recommend them to anyone that has had a problem with their finances. This program has afforded me a lifestyle that was only a dream before, and now I am living it, and enjoying life.
Hello Jonathan,
Thank you for your positive review. We are thrilled to take that extra weight off your shoulders and we want to congratulate you on your accomplishments so far. We would love to see you recommend our program to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
I am disappointed with the service, fees, and overall misleading nature of this company. They have held my debt hostage in order to make more money in fees off of me. I would not recommend, instead, negotiate directly with your debtors for the same reductions and no fees (I've paid more than $5K).
We're sorry if you feel you weren't informed enough about our program. We work constantly to improve how we communicate to our clients. Please know that the service we provide is voluntary and clients can decide to discontinue at any time; especially if they feel other options would better suit their situation.
Compare our fees to the 100% of the debt owed plus any interest and late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all.
When reviewing your account, however, we see that all of your enrolled balances have been successfully negotiated and reduced and you are expected to graduate from our program in less than a year! If you have questions regarding your account, please give us a call in client services at (800)655-6303 or via email at support@freedomdebtrelief.com for assistance. Thank you for choosing Freedom Debt Relief.
Reviewed Jan. 2, 2019
My dealings with my client customer assistant Bryan was top notch. He really sold this program and made me feel comfortable. In having to make such a important decision his thoroughness really helped. Hopefully the experience will continue as good as it started.
Welcome to Freedom Debt Relief. Thank you for recognizing the great service provided by your Debt Consultant, Nicolas. One of our main goals is to make sure to ease the mind of our clients when enrolling them into our program. Way to go, Bryan! As you begin the journey, always know we're here to support you every step of the way. Client services can be reached at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 2, 2019
I made one of the best decisions to sign under Freedom. They are helping me in ways I couldn’t have done on my own. And in a few years I’ll be debt free thanks to Freedom. I would recommend this company to all that needs that extra help in financial issues.
Hello Lisa,
We greatly appreciate your positive review. You absolutely made the best decision in choosing Freedom Debt Relief and we are looking forward to seeing you graduated. We also would love to have you recommend our program to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
I am so far happy with the way things are going along and am feeling closer to my target date. Even though it is a ways off I am feeling less stress from having creditors leaning for payment. I certainly would recommend FDR to anyone who is feeling pressure.
Hello William,
We greatly appreciate your honest review and we are very glad you have enjoyed our program thus far. We are confident you will graduate soon and we would love to see you recommend Freedom Debt Relief to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
For the most part, the negotiations went quickly and as described. However, when it REALLY mattered (one of my creditors filed a lawsuit against me), FDR provided very limited information and failed to respond when it really mattered most to me. They provided incorrect information, bad timelines, and simply did NOT respond to requests for information on my final account. I ended up "settling" for the FULL amount owed and late/legal fees, etc. Also, dealing with a creditor that claims they didn't receive full payment. Pretty disappointing since it started out so good. Also, PAY ATTENTION to the fees, they are pretty high :(.
We're sorry to learn of your disappointment in our service, Ms. Wortham. It is true that some creditors are more aggressive than others. However, we've been negotiating with hundreds of creditors for over 15 years, so we have a sense of how aggressive they may or may not be based on this experience. We can share that insight with clients during the initial debt evaluation and put plans in place to prepare if threats of legal action happen.
As described in Freedom’s client enrollment materials, Freedom Debt Relief is not a law firm and, therefore, cannot give legal advice or provide representation to its clients. This is more than likely why you were not given specific instructions from our advocates in client services. To assist our clients who are faced with the aggressive collection tactics of a creditor, we've teamed up with National Litigation Law Group (“NLLG”), a national collections defense law firm.
When it comes to our fees, please consider the following. Compare our fees to the 100% of the debt plus interest and late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all. Please feel free to contact us in client services with any questions and/or concerns regarding your account. Thank you for choosing Freedom Debt Relief.
Reviewed Jan. 2, 2019
I am a consumer that had too many credit cards. Need to eliminate these bills. I’m working with freedom debt relief. Also having financial hardship at this time. My husband had a stroke and cannot work part time at this time so we are struggling at this time.
Hello Mary,
We thank you for sharing your review and we are thrilled to have you apart of Freedom Debt Relief. We will do our absolute best to assist you in becoming debt free and we are very confident you will see fantastic results. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
The worst part of this process is waiting to accumulate enough in account to do something about the debt. The debtors are NOT waiting for me to accumulate enough to start negotiations AND it can take a long time to save enough!! It would be great if you could have something in place to start with our debtors whilst we accumulate the necessary funds!!
Hello Chester,
Thank you for your honest feedback. Unfortunately, in order to start the negotiation process with your creditors, it is necessary to build up funding in your dedicated account. In the past, we have seen many creditors offer a very low structured settlement percentage to clients even after waiting months to accumulate funds in their account. We absolutely have your best interest in mind and we are looking forward to your success in becoming debt free! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
I had a question regarding the status of my largest creditor, One Main Finance. I also had a question answered about me providing the correct telephone number for creditors. The representative answered all my questions and put me at ease regarding the process.
Hello Roberta,
We are very glad to see your positive review. Our highly trained team of client advocates are happy to answer any questions or concerns you have about our program and we are very glad to ease your mind! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
Thanks for the help to solve my debt issues. I am truly beginning to feel FREE!! Such a sense of relief I have experienced working with you guys. I have already told a few of my friends and family members about the ease of becoming debt free. Thanks again.
Hello Hiawatha,
We greatly appreciate your honest review. We are so pleased to assist you in becoming debt free and to give you the peace of mind you deserve. We also are very proud to hear you have recommended our program to your family and friends. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 2, 2019
I read some of the reviews of Freedom Debt Relief and people had spoken well about it so I decided to seek out their services. Never had I not been able to pay a bill before and it was a big thing for me to overcome and to even talk to somebody about it. Freedom’s service has been excellent and anytime I have a question, there is always somebody there to answer it any day of the week. My negotiator called and came in on the day that he was off to talk to me. I was told that no matter what, I gotta stick with the program and that people will call but I just have to be okay with it. He also told me that it isn't gonna be an instant. They will call up the company and it will be done.
When we worked with the payment plan, they asked me what I was comfortable paying. I looked at what I was paying and what bills they were trying to take care of and then we came up with the payment. Their customer support is good. I had one settlement but the company sent me a bill and they kept saying that it was late. But Freedom already paid it so it was not late. They were just sending it to me trying to get two payments. All in all, Freedom Debt Relief provided me with great service and working with them has taken a lot of my stress.
Thank you very much for sharing your review, Joann. We are so proud to have you enrolled in Freedom Debt Relief and we are glad to take over your accounts. Keep up the great work! Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 1, 2019
I feel that the fees that are being charged are a bit too much however I have been satisfied with the overall outcome so far. I also believe that FDR should keep the client updated via phone or email on the unresolved debts that have yet to be resolved. I would like to know if you are making progress with those creditors or not.
Hello Howard,
We thank you very much for your honest review. We are glad to hear you have been satisfied with our program thus far and we do our best to provide you with a low fee to Freedom Debt Relief. Compare our fees to the 100% debt + interest % + late fees + penalty fees if someone can't meet the monthly required minimum payment. Our highly trained client advocates would be happy to update you on your accounts and our Client Dashboard also lists all new information as well. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 1, 2019
Garrett is most helpful, personal and professional. He is very informative, explains options thoroughly, yet keeps the process moving forward. He answered all my questions despite most likely having explained it before when reviewing the options that I had at my disposal.
This is fantastic, Roger. We are very glad to see your positive review and we are pleased to hear Garrett has provided you with the utmost customer service. We will continue to demonstrate this through your graduation and we are looking forward to your success in becoming debt free! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 1, 2019
I'm so please to pay up my bills. Will recommend to anyone. I'm old so that gives me freedom. People are very sweet and they answer my questions and help me when I had needed them So yes I would recommend Freedom to people my age and to the youngest that have problems. I will gladly given them your number to call and have that freedom as I did.
Hello Maria,
Thank you very much for your amazing feedback. We are so happy to hear about your wonderful experience with Freedom Debt Relief and we would be delighted to see you recommend our program to your family and friends. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 31, 2018
This company is been helpful to me making all things happen. At 1st, I had thinked twice if I was really making the right decision contacting them. As days go by, people that works here are unstoppable on helping me out to fix my credit. Kudos to you people from top to bottom.
Thank you for the kind feedback, Rommel. Congratulations on the progress you've been able to make with us. You are well on your way to a debt-free future. As you work to get there, please continue to contact us in client services anytime you have questions or concerns regarding your account. Thank you for being the best part of Freedom Debt Relief. Here's to a prosperous 2019!
Reviewed Dec. 30, 2018
We are just getting started with Freedom Debt Relief, and I'm already feeling the relief from worry of the overwhelming bills. I'm so happy to have found this company. Can't wait for everything to be resolved and in our way to Freedom...
We're excited to accompany you on this journey, Barbara. Welcome to Freedom Debt Relief! As you get started with us, please know that you will be well-supported from the beginning to the finish line. Always feel free to contact us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals. Here's to a prosperous 2019!
Reviewed Dec. 30, 2018
More fees than anything and misinformed when joined the program. There were a few small accounts that should of already been taken care of. If I would of known what I know now l probably never would of accepted.
Hello Felipe,
We're very sorry to hear you are dissatisfied with the program so far. We would like to review your account with you and hopefully resolve the concerns you are having. A member of our team will reach out to the email address associated with your review for further assistance.
Reviewed Dec. 30, 2018
Representative was very courteous and answered all my questions. I had concern with credit score lowering and he made me feel assured it will go back up as I go through the program and finish, I had tried to get a car lease and got denied.
Thank you for sharing your honest feedback, Constance. Seeing the negative impact to your credit score can be extremely daunting. However, just as you were told, as the balances are resolved, your credit score will reflect the same. Please let us know if you have any other concerns at this time regarding your account. Thank you for choosing Freedom Debt Relief to accompany you on this journey. Have a fun and safe Happy New Year!
Reviewed Dec. 30, 2018
I felt comfortable telling FDR Reps the financial issues I have been dealing with and how they negatively impacted my already compromised health. They did not have to be healthcare professionals to understand and reassure me help and success are still possible. I gained a lot of confidence in myself knowing FDR personnel will work with my debt elimination process. Endless thanks in advance.
We're so glad that you feel comfortable in sharing your concerns with us, Estaban. We want our clients to feel supported when speaking with our advocates. Thank you for sharing you are experiencing great service when connecting with us. We ask that you continue to reach out to us as other questions and/or concerns come up for you. Thank you for being the best part of Freedom Debt Relief. Have a fun and safe Happy New Year!
Reviewed Dec. 30, 2018
I’m very pleased and I will recommend this program to every one who wants change and don’t want to throw away their money. And to not feel ashamed because things got out of control. It happens to the best of us and it’s ok to get help.
It does happen to the best of us, Elizabeth. Thank you so much for sharing this with fellow consumers. Many are not aware there are options available to them when dealing with a surmountable amount of debt. Great job on the progress you've made with us! You are doing a fantastic job settling and resolving the enrolled balances. Remember, you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for being the best part of Freedom Debt Relief. Happy New Year!
Reviewed Dec. 30, 2018
I started the program a few months ago but nothing has happened yet other than the hit on my credit. My credit was good but I just could not handle all the payments. I didn't miss very many of them so I was hard to let go of not paying. I don’t hear much from anyone... I just make my payments hoping FDR will do what they say. I am in between on the outcome of this. I will follow up when I see bigger changes.
Hello Shelia,
We appreciate your honest feedback. We know there can be a lot of mix emotions when you first enroll in the program. We never want you to feel like you're alone in this journey as we will be with you every step of the way. We encourage our clients to visit their client dashboard at www.fdrclient.com so they can see updates on their accounts. Being in the program we will only notify you once we have reached a settlement as we need your approval. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 30, 2018
Freedom Debt Relief helped me get back on track and kept the creditors from harassing me. The freedom advisors were always friendly and helpful and the plan worked just as they described. I am now debt free thanks to Freedom.
Congratulations, Joann! Great job completing the journey to becoming debt free. Now that you have obtained financial freedom, please be sure to share your experiences with anyone whom you feel could also benefit from our service. Feel free to contact client services at (800)655-6303 for more information on our client referral bonus program. Thank you for being the best part of Freedom Debt Relief. Here's to a debt-free 2019!
Reviewed Dec. 30, 2018
THOMAS ** was enormously helpful and very polite with helping me through the whole process of consolidating my debt. He was kind and walked me through the process quite nicely and efficiently. I hope that his kindness gets recognized by his superiors.
We do enjoy celebrating our Debt Consultants who go above and beyond to service our clients, Ryan. Thank you for recognizing a job well-done by our advocate. Great job, Thomas! As you begin your debt-free journey, please know we're here to support your every step. Always feel free to contact client services at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions or concerns. Happy New Year and thank you for choosing Freedom Debt Relief!
Reviewed Dec. 29, 2018
Mrs ** was Very friendly and helpful. Took care of us to get started on program. Would very much recommend to other friends and family. Good info on website. Easy to navigate through to get your information. Thanks again to Freedom Debt Relief.
We're glad to hear you've had nothing but positive experiences with us, Steven. Welcome to Freedom Debt Relief! As you begin this journey, please know that you will be well-supported from the beginning all the way to the finish line. If you have any questions during the journey, please do not hesitate to reach out to us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com. Happy New Year and thank you for choosing Freedom Debt Relief!
Reviewed Dec. 29, 2018
Excellent job done by Cody ** on helping us through this process. Also when I have had to call in with questions the customer service representatives have been amazing. We are so very thankful for all of your help. Thank you so much!
We appreciate the many compliments, Amy. We especially appreciate you recognizing the excellent service provided by one of our Certified Debt Consultants. Great job, Cody! It's rewarding to know all of your experiences with us have been nothing but pleasant. Please continue to reach out to us in client services as other questions and/or concerns come up for you. Thank you for choosing Freedom Debt Relief as a guide to your debt-free future. Happy New Year!
Reviewed Dec. 29, 2018
This program has completed ruined our credit and made our financial situation significantly worse than before we started the program. The initial monthly payment plan has increased for us by $390 and we had to come up with $2550 immediately to settle a debt that could not be settled in a structure settlement and led to 2 lawsuits. We do not recommend anyone using FDR.
Hello Corey,
We're so sorry to hear that you are dissatisfied with our company! We work hard to make sure we're providing each client with the best possible experience. When you enroll your accounts in the program we can't ever guarantee that no creditor will sue. We also don't like to see our clients go through a lawsuit that's why we offer legal protection for the lawyers to represent in a situation like this. The only time you are asked to supplement more funds if the lawyer needs more funds to be able to reach an agreement with the creditor's law firm. We are truly sorry you had to experience a lawsuit as we know how stressful it can be. Freedom Debt Relief will not leave you alone as we will be with you every step of the way. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Reviewed Dec. 29, 2018
I received notice that I was being taken to court. When I reached out to FD and uploaded the papers to the dash I received an email the next day telling me I needed to get this to National lit. They gave me an email address that did not go through. So I sent an email to request the correct address. I finally got a response about a week later. When I submitted it to them their reply was that they could not help me because it was over two day since I was served. After a very angry email to both I received notice of a settlement about 2 day after this and felt like I was being forced to accept it at a higher amount. Not happy about this at all.
We're very sorry to hear that you've had a negative experience, Jeffrey. Unfortunately, there are some creditors that will only settle at higher percentages, however, it's important to remember that a settlement will prevent court proceedings. If you have any additional questions regarding your settlement, please contact client services at (800) 655-6303. Thank you for your honest review and we're looking forward to your future success.
Reviewed Dec. 29, 2018
I spoke with Carol because I was upset by a phone call I received from your sister company offering me a loan and telling me that the freedom from debt program wasn’t what I was sold on when I signed up. Carol helped review my account and track my progress so that I could have peace of mind that I was getting the helped I signed up for.
We so sorry to hear of the confusion caused. Thankfully, our advocate was able to help you gain a better understanding of just how successful you've been in our program. As you continue to work toward a debt-free future, please let us know how we can support the journey. Continue to reach out to us in client services anytime you have questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief. Happy New Year!
Reviewed Dec. 29, 2018
As you know that the U.S. president has lied a lot. His former lawyer Michael Cohen pleads guilty to lying over Russia investigation. After Christmas day, Donald Trump lied to the troops when his surprise visiting in Iraq by saying “We are always going to protect you. And you just saw that, ’cause you just got one of the biggest pay raises you’ve ever received. You haven’t gotten one in more than 10 years... blah, blah, blah” Donald Trump says it’s okay for him to lie since “people agree with me.”
Trump reminds me a lot of Freedom Debt Relief. Let me clarify about Freedom “Trump” Debt Relief. There are no difference between Freedom Debt Relief and Trump’s fabulous lies. I’ve read all reviews about FDR, I’ve noticed that a lot of dumb people like Trump voters as they mostly left reviews of FDR too soon and early within weeks, a month and less than 3 months. I don’t lie that they will be drowned with FDR in a year.
Let me begin with my experience with FDR. Before I enrolled into the scam program, I’ve spoken with Daniel ** (certified Debt Consultant ) in the phone. He tried too hard convincing me to enroll into the program. He NEVER explained to me in details such as tax, settlement fees (very high rate fees) and my other great credit cards that don’t work with FDR would be reduced my original credit limit and closed immediately without a warning (I’m not sure about mortgage so wish you a good luck). Anyway, he pushed me to join FDR while we talked on the phone, when I decided to join the program, he told me not to read the agreement that I had to sign up all my initial name and my signature on the agreement. No question, he’s definitely a con artist and he will have a blast with karma because he lives a lie.
I’ve called three different FDR representatives, they told me complete different stories and details that I never heard before enrolling the program. They sounded a lot like the president ??? it’s not worth your time dealing with them, and your creditors will endlessly bother and call you through your smartphone or at your home or your parents’ phone number and your workplace - (they will find a way to contact you in an odd way) strangely enough, FDR would encourage you to ignore all of their calls — are you kidding me?! Believe me, you will save more money if you never work with FDR. I learned that Discover and Lending Club aren’t allowed to be negotiating and settling. That’s what FDR told me they would help me eliminate debts with Discover and Lending Club??? If FDR knew about this, why would they put me at risk? That means they don’t give a ** about you.
If you have a problem with FDR, I highly suggest you to report it to Federal Trade Commission and don’t hesitate to make a review on BBB.org. Also, the Consumer Financial Protection Bureau (CFPB) had sued Freedom Debt Relief on November 8, 2017: **. Conclusion, if you don’t believe what Trump says, don’t fall for Freedom Debt Relief, they both are much the SAME. Stay away from Freedom Debt Relief, they will just exploit your stupidity and your MONEY. Without doubt, they don’t care about you. Trump’s people have been already in trouble so Freedom Debt Relief WILL be in trouble.
Thank you for your feedback, Jason. We're very sorry to hear that you had a negative experience. We will be sure to review the information you provided in regards to the Debt Consultant that you were working with to provide feedback to the appropriate party. Additionally, we will have a member of our team reach out to you to address your concerns and hopefully resolve them. Thank you.
Reviewed Dec. 29, 2018
It's good timing, reasonable payments, friendly associates staying in the loop. So far the experience is awesome, once I am midway then I can let my friends and family know how helpful the debt relief team is and what a life changing experience it is.
Thank you for the many compliments, Mitchell. We're so glad to hear you've had nothing but pleasant experiences with us. Congratulations on the progress you've made. Please let us know how we can continue to support the journey. Happy New Year and thank you for choosing Freedom Debt Relief.
Reviewed Dec. 28, 2018
Although this was not what I expected when I made the initial call, I was relieved to speak with someone who was always courteous and outlined the debt relief process in detail, taking the time to address my concerns about the process and making sure that I understood that the company would assist me in any way possible.
We're thrilled to hear that you got the answers you needed, Colleen! We will be available to you seven days a week to answer any questions or concerns along the way, simply call (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 28, 2018
The company has done what they claimed they would. Gotten me out of a tight spot with debt. I recommend them to anyone struggling with debt. My credit has suffered of course but it's not as bad as bankruptcy. Credit can be slowly rebuilt, I've learned my lesson about debt. Cash is king, I only use debit card now.
Thank you for your positive review, Dave! We're proud of your success and you're right, rebuilding credit is far easier to do than get out of a sizable debt problem. We're happy to be your partner on your debt-free journey and any time you have questions or concerns, please don't hesitate to contact client services at (800) 655-6303 or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 28, 2018
I only have the utmost praise for Freedom Debt Relief and their very knowledgeable staff. They are a very caring bunch that have always worked and guided me through the process. I do see light at the end of the tunnel. Could never have achieved what I have, so far. I would highly recommend Freedom Debt Relief.
We care for all of our clients, Carolyn! We're excited to be working with you and we're all looking forward to your financial success. When you have questions or concerns, please don't hesitate to contact client services. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 28, 2018
Although I have just started the program, I feel good about the way it is set up. Everyone that I have had contact with has been very helpful and knowledgeable. Hopefully this will help me and my wife to get this debt paid.
Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 28, 2018
The primary reason why I decided to go with your program was during your sales pitch was how you were going to negotiate with the lenders up front for pay off amounts. Once that total amount was known you would then have your "subsidiary lender" place that total into a loan with a monthly payment. This of course would expedite improvements to my credit rating. This has not happened with negotiations still ongoing with some of the original lenders and I am highly dissatisfied. This should not be taking so long.
Thank you for your honest review, Glen. Our program duration is on average, 36 - 48 months and unfortunately, we're not a debt consolidation loan program. While we do settle your debts and save you money in doing so, a debt settlement program like ours can have a negative impact on your credit score. The good news is that your score will improve as you progress through our program. To address your questions and concerns, we will have a member of our team reach out to you shortly. Thank you for your time and patience.
Reviewed Dec. 28, 2018
Freedom Debt has helped me through some rough times. Getting closer to being debt-free before retirement. It is nice to know they negotiate for me and take care of payments as well. I hope to never be on this road again.
We're happy to be there for you during trying times, Mary! We're proud of your success and please don't hesitate to reach out to us any time you have questions or concerns, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 28, 2018
Freedom has been great to work with and has put us at ease about our debt. My only complaint would be training on what the different settlement types mean to the consumer. We are glad FDR was recommended to us by friends and we would recommend them to our friends now.
Thank you for your honest review, Aaron! We're pleased to hear that you're getting the relief you deserve. If you have questions regarding your settlements, please don't hesitate to contact client services at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 28, 2018
I've been waiting since October to have this account shown as settle to finally be done with having an account with Freedom. I don't understand why the creditor has not bother to show account as pay off when the last payment was in July. What do I need to do to close my account with you guys? I don't need money withdrawn when you don't need to anymore. Please help me close out!
We’re so sorry to hear you have had a negative experience, Janice. We will have a member of our team reach out to you shortly to discuss your concerns and hopefully resolve them. Thank you for your time and patience.
Reviewed Dec. 28, 2018
All I have to say is this company is Great. When I started this program they told me it will take until 2023. Here I am 2 years later debt free. I want to thank everyone that works there for doing a great job.
Thank you for your positive review, Charles! We're proud of your phenomenal success and we're happy to hear that you've arrived at your brighter financial future! Thank you for choosing Freedom Debt Relief and please let us know any time you have questions or concerns!
Reviewed Dec. 27, 2018
Very helpful. I would recommend this to anyone that is having problems with their credit cards. We tried everything but nothing worked. Calling the credit company’s to lower our interest rate was a waste of time. Freedom help us to resolve this for us.
We're proud to be on your side, Carlos! We're all looking forward to your financial success and please don't hesitate to reach out any time you have questions or concerns. Give us a call at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 27, 2018
I couldn’t be happier with the decision to allow FDR to help me with my debt. I’m no longer stressed about how to make payments on several credit cards only paying the minimum amount. I would definitely recommend FDR to family, friends and anyone who would listen.
Thank you for recommending our service to fellow consumers, Deirdre. We're so grateful to be able to accompany you on this journey. It's rewarding to know our program has provided you with peace of mind when it comes to your finances. Also, congratulations on the huge amount of success you've had since enrolling with us! As you transition into debt-freedom, please let us know if you still have any questions or concerns regarding your account. Thank you for being the best part of Freedom Debt Relief!
Reviewed Dec. 27, 2018
I would never use this place again. They just take money from you, state everything they will do for you, and then don’t. You would be better off at working with the creditors than having your credit destroyed while Freedom Debt Relief sits around and twiddles their thumbs.
We’re so sorry to hear you have had a negative experience. We always have our client's best interest in mind and it's our mission to support you throughout your program. We're available to you seven days a week to answer any questions or concerns you have, simply call or email. Thank you for your honest feedback.
Reviewed Dec. 27, 2018
Thank you so much for helping me regain my life... This has been the best and easiest experience of my life!! When I was told about this program it was too good to be true... Thanks to all the humans who helped me!!
It's our pleasure to service you, Adonica. Thank you for sharing how great of a benefit our program has been for you. Congratulations on successfully resolving all of your enrolled balances! Because you remained so committed to our process, you were able to complete your graduation path in much less time than anticipated. Great job! As you transition into debt-freedom, please know we are still here to address any questions or concerns you may have about our program. Thank you for being the best part of Freedom Debt Relief!
Reviewed Dec. 27, 2018
You help me to solve my problem when I really needed it. Your program is very easy and have a great experience so far. I would recommend this to anyone who has ever needed help. I like that the whole program has free and you work with everyone on a individual basis.
Thank you for your great review, Barbara! We are ecstatic to hear about your success within the program and our team is dedicated to obtaining the best settlements for our clients. We definitely share in your excitement as you become debt free! Any time you have questions or concerns, please don't hesitate to contact client services. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 27, 2018
This company has helped me with a very important family matter. I am trying to pay off debt to take care of a loved one who is very sick. They have kept me motivated and on track. They have outstanding customer service.
We're happy to lend a helping hand, Lisa. We are proud to be working with you and we wish your loved one the best. Keep up the great work and please let us know any time you have questions or concerns, simply call or log onto www.fdrclient.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Dec. 27, 2018
They deliver as promised. Work on helping you resolve your debt. Also keeps you informed at every part of the negotiations. All of the customer service reps always keeps in touch with you. You know who you are dealing with at all times of the process. Very friendly staff.
We are so happy to receive your positive review and rating, Chester! We work hard to provide all of our clients with a great experience from all aspects of the program and are pleased to hear you couldn’t be happier! We're looking forward to your next milestone and any time you have questions or concerns, please feel free to contact client services. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 27, 2018
Asked a simple question on what my credit report should look like after this is done, he couldn't tell me, except for some creditors do it different. Why I joined is because as I understand it, when this is finished I wouldn't have on my credit report any sign that I ever had credit with the settled creditors. Rep now tells me not only would the creditor still be there, the late and missed payments would be also, for all that cared to look at my report. What gives? What SHOULD my report look like when this is done?
Hello Henry,
We're so sorry you didn't get your questions answered as you expected. Once we have reached settlements on your account and the full settlement amount is paid to and processed by a creditor, they may report to credit reporting bureaus that your account is settled in full, settled, paid, paid by settlement, or settled for less than the full amount. You no longer owe on this account and the balance is zero. That debt is behind you! Almost everyone can have excellent credit in two years or less following a simple plan, no matter how bad their credit is today. You will have your credit score increase because the debts are getting paid off. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Reviewed Dec. 26, 2018
My Experience with Mr. Ismael ** was outstanding! His taking his time to explain and answer my questions was done with Excellence. He treated me with kindness, understanding, patience and a good listener to determine my needs. I would say that his courteous customer service and PR skills is rare and exemplary! He deserves a raise.
Hello Patricia,
We're so glad that your debt consultant was able to provide you with an incredible experience to start off. Our Debt Consultants do an outstanding job of making sure all clients are prepared for the program and after you have completed enrollment. We always make sure to accommodate your requests and help you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 26, 2018
I am very grateful with the work they are doing in helping me get out of debt. I was paying 1500 plus a month. They have made it so I could pay 540 a month. For this I say thank you and this helps me pay other things they don't handle.
Thank you, Roger, for your terrific review! We are happy that we have been able to assist you in becoming debt free! We look forward to continuing to assist you throughout your debt relief program. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 26, 2018
I'm much happier and Relief and will recommend to my friends and family. I needed help and my sister told me about this. I didn't hesitate to give them a call. Finally I gave them and gathered all the information needed simply as that. Thank you so much.
Jesse, we're so glad you have chosen Freedom Debt Relief as your debt settlement company! We're excited for you to start this new journey and happy to watch you become debt free! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 26, 2018
Everyone whom I have worked with has been great. They were understanding about my health issues that got me in this problem. I was able to follow along and understand what they were talking about. Thank you for your time and concern about how we are doing and how your company has done to help us.
Dear Dorothy,
We're so delighted to receive your impressive feedback! We take great pride in providing world class customer service to all of our clients and making sure they have the best possible experience while in the program. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 26, 2018
Everything is going well. And everyone has been very helpful. All of the information is explained very well. I have had few questions and when I have reached out to ask those questions I have been helped. I have had a couple settlements and when those were completed I saved money and the information was well explained.
Thank you for your great review, Jose! We're proud of your success and we're thrilled to know that our team has been of great assistance to you. Please continue to reach out to us any time you have questions or concerns, simply call (800) 655-6303 or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 26, 2018
I called thinking I was getting a loan but it turned out it was a program that helps with your debt which I was okay cause I really don't need another loan. Well I just started the so I'll see how it works out. Customer service personnel were really nice and explained everything very well.
Rodolfo, we're so glad to have you part of our debt relief program! You will experience outstanding savings and benefits of the program that you will begin to see that this was the best choice you went with. We cannot wait for you to see the reduction of your debt! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 26, 2018
Extremely happy with the service I am provided. Customer service is available at all times and I receive the answers to my questions immediately. I would recommend this service to my friends and colleagues hands down. I appreciate all the great service that is provided.
Thank you for the many compliments, Anne. It's rewarding to know how pleased you are with our level of customer service. We also appreciate your recommendation of our program to fellow consumers. Great job on the progress you've made along your graduation path. As you continue on the journey, please know we are here to support your every step. Always feel free to contact us in client services with any questions or concerns about your account. Thank you for choosing Freedom Debt Relief to meet your financial goals. Here's to a prosperous 2019!
Reviewed Dec. 26, 2018
When a account is turned over to a lawyer in your behalf you will get screwed! They don’t negotiate at all for you. I have had experience with 2 lawyers and they are equally bad. As long as they get paid nothing else matters!!! Very unsatisfied with that part of Freedom Debt!
Hello John,
We're very sorry to hear that you are dissatisfied with our services. We don't ever want any client to feel that we're not there for them or they are facing a situation like yours alone. Our clients are our top priority and we work hard to make sure our clients are getting the best assistance needed. We are more than happy to review your account with you and hopefully resolve the concerns you are having. A member of our team will be reaching out to you for further assistance.
Original Review: Dec. 26, 2018
I am new to this and so far it's going good and hope to follow it to the best I can. Thank you very much and will continue to stay on track. I am lost for words. Do not know how explain myself it's being very stressful so I am very thankful.
Hello Tony,
We're so pleased to receive such positive feedback! It makes us happy to know you have reached out to us to assist you with your debt. We will keep being the best support team as can be and lead you to financial freedom! We also ask that you update your star rating based on the service we have provided to you. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 26, 2018
When I was referred to FDR, I was nervous giving up information and giving up my credit cards. Been with the program 1 year and it's the best decision I made. They handle everything and always in communications thru email and text messages. I would recommend FDR to anyone that wants to get rid of debt headaches. I already have 2 friends recently join.
Congratulations on the many successes you've had with us, Milgian. We also appreciate you referring others to our program. You had an extremely successful first year! We're looking forward to seeing you become debt free in the near future. As you work to get there, please know we're here to support you every step of the way. Continue to connect with us in client services anytime you have a question or concern regarding your account. Thank you for being the best part of Freedom Debt Relief!
Reviewed Dec. 26, 2018
Very helpful staff, when I called they helped me right away. When I asked for a callback, I was given a callback within the time frame that I asked. Staff was very knowledgeable. Looking forward to completing the program.
Welcome to Freedom Debt Relief! Thank you for complimenting on our level of service, Melissa. We're glad to know you are so pleased in our program. We, too, are looking forward to the day that you become debt free! As you begin this journey, always know we are here to support you every step of the way. Continue to contact us in client services anytime you have questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Dec. 26, 2018
I got a 50 percent discount on one account. The same bank Synchrony I had two more Accts that I got 40 percent. I called to ask why. I was told I could not talk to anyone. "Just accept it or don’t“. I understood I would have input. Obviously I don’t. Not happy but now am so delinquent I don’t have a choice.
Dear Rebecca,
We do understand your concerns and are aware of your questions. Now even though it was the same bank who we have settled with all accounts are settled differently. Depending on the department store the bank is through could be the reason why they did not accept the same settlement. Anytime we reach a settlement you do have the choice to accept settlement or not. At the point, you do not accept the offer we can always renegotiate but it's not guaranteed the creditor will accept a lower amount than the first settlement. We always strive to obtain the best settlements for you. Please reach out to our client services department if you have any questions or comments regarding your account.
Reviewed Dec. 25, 2018
Showed from the start how much savings with credit card combinations and how much each monthly payments would be before signing any contract, combined all bills to help before the phone call and they even pulled credit reports to ensure that we could reconstruct all bills due and gave us our options of when and how much to saved. Over 6 months and they contact us with how we are progressing with each creditor and how they are managing to lower each monthly along with what is projected for upcoming creditors all on one site and can see when and how we are getting our lives back under control. Thank you.
Thank you for taking your time to provide us with fantastic feedback! We take pride in what we do and how we make sure all clients are having a lifetime of experience with our company! We just want our clients to see that there is a way out and becoming debt free is the way to go! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 25, 2018
It has been nice we to make arrangements to pay on our account to pay off our unsecured debt. I know we are still working on getting our payments in & have to deal with lower scores on our credit reports, especially as there is debt that wasn't picked up when we initially signed up that we are working on clearing or settling on our side. I do wish we were able to make weekly payments instead of having to call in each week to set it up. We are planning on making extra payments in the next year to help pay off our settlements sooner so our credit score isn't below 580 to hopefully qualify for home within the next 2-3 years.
Hello Gail,
We're so excited to have you part of our program and on the right track to a financial freedom! We're sorry for the inconvenience of having to call each week to make additional deposits on your account. We can always schedule those additional deposits for several weeks out depending on what dates you're wanting them to be drafted out, so that way you're not having to call each week. Please reach out to our client services department at (800) 655-6303 for further assistance. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 25, 2018
My initial contact was very pleasant and not pushy. All data and negotiations have been effective and timely. The experience has been pleasant and productive. I am glad that I chose Freedom Debt Relief and would certainly do it again if ever necessary.
We're so glad to know you've had nothing but good experiences with us, James. Great job on the progress you've been able to make along your graduation path. Thank you for complimenting our negotiation efforts when resolving the enrolled balances. Please continue to contact us in client services as other questions and/or concerns come up for you along the journey. We're here to support you in any way that we can. Thank you for trusting Freedom Debt Relief to guide you to financial freedom. Here's to a prosperous 2019!
Reviewed Dec. 25, 2018
I've been less than thrilled with Freedom Debt. They absolutely never contact me for anything. When a new debt needs to be settled they text me. I've had two accounts that they dropped the ball on and just quit paying. One was settled in court and was ordered to be paid. Anytime I need to call them it's a hassle. All around disappointing.
Hello Dixie,
We're very sorry to hear that you are disappointed with our company. We strive to make sure all clients are having a great experience while being in the program. We know communication is very important and we do send important communication to our clients. Being in the program we will only contact you once we have reached a settlement or if we need any immediate attention right away. We do not contact our clients to let them know what is their status in the program. That's why we encourage our clients to visit their client dashboard at www.fdrclient.com so they can see full details on their accounts. You can also always reach our client service department and we can go over your accounts with you. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Reviewed Dec. 24, 2018
I would recommend this company. They have helped me pay off so far 6+ of my many cards in just one year with them. If you have an issue and need to speak to someone, they’re available. They get the job done!
Christine, congratulations on your initial settlements! We are happy that we have been able to assist you in becoming debt free! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 24, 2018
The amount that have to be added to our income when filing taxes. The fees and that amount should be able to deduct off my taxes. When using another debt consolation program in the past, I did not have to count the deducted amount on my taxes and, I was working at the time. Hopefully, I'll be able to increase the monthly payment soon. Thank you though for all your help.
Hello Edna,
In some cases, clients may be required to pay taxes on their forgiven debt, but it is possible to avoid declaring the forgiven debt if a person meets the IRS's definition of liabilities exceeding assets at the time of settlement.In that case, using the IRS Form 982 will allow the person to NOT declare it as income. Note: FDR is not a tax consultant, so please contact your tax advisor if you have further questions. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Reviewed Dec. 24, 2018
I recommended this program to everybody! You will reduce your debt in at list 50% and paid monthly something you can afford. Calls from your creditors finish in the first six months you are enrolled! Thanks Freedom team!! My score credit begin to increase every month and I am so happy to have choose this company !!
Maximo, we can't thank you enough for all your amazing comments in regards to our company! We want everyone to see that our program really does work and we're really here to help resolve your debt. We're excited to watch you become financially free! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 24, 2018
Jamie was a total professional! Great on the phone, kept the call moving forward, she is well trained employee with exceptional execution! She followed up as she said she would and was very helpful as to my questions about the program.
Thank you, John, for your outstanding feedback about your debt consultant! Our debt consultants do an amazing job to make sure our clients feel confident when enrolling and making sure they are as helpful as possible. Knowing you were treated so well keeps us motivated. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 24, 2018
Merry Xmas to y’all. Help me to fix my credit score to improve it. Great day. Try to continue to pay it monthly. Do you know to rebuilding my credit to be happy to loan for the future. Thank you so much. Have a wonderful day. Blessings and peaceful.
Rebeca, we are so happy to receive such great feedback! We look forward to continuing to assist you. Keep up the great work. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 24, 2018
I always the God first for everything in life. This company has done great for people like me and I appreciate everything that you are doing for me with my bills. Could not have done it without you. Thank you so much. May God bless you all for a wonderful job well done.
Dear Valerie,
We want to thank you for your amazing review! We are happy to be your debt settlement company and are excited to see you complete the program successfully! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 24, 2018
I feel that Freedom Debt relief is doing what they said they would do. I have told people what my experience has been with Freedom Debt relief is doing for me. Their customer service has been very good when answering my questions or concerns. They are always polite and clearly answer my concerns.
Robert, we are thrilled to receive such incredible feedback about our company! It's our pleasure to be able to assist you in anything we can, especially in becoming debt free! We look forward to providing you with much more great experiences. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 24, 2018
Thank You for all the help you are doing for me. I will let my friends know your company and how much you have help me out. I am so grateful that my friend Karen told me about you. If you had not helped me out then I would had to file bankruptcy but Karen told me about you and I made that call and now on my way to be out of debt.
Charles, your story is so inspiring to hear! We are so grateful you are giving us the opportunity to assist you with your debt and lead you to financial freedom! It's always lovely to know that you were referred by someone who also was part of our company. We wish you nothing but great success in our program! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 24, 2018
Excellent experience, great customer service, it was fast and very professional handled process. Customer service was very professional and during the call she was ready to work with my case at all the time. Help me to make my decision so easy and gave me a lot peace of mind.
Dear Ana,
We really appreciate your fantastic feedback in regards to our customer service department. Our goal is to make sure every client feels welcome, valued, and confident in the program. Knowing we have met all of these is rewarding to us! We will continue to be with you every step of the way! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 24, 2018
I am so glad to be working with Freedom. They are friendly and very helpful. Freedom has saved me a lot of money and are helping me get my credit back on track. I would recommend Freedom to anyone struggling with debt.
Thank you, Thelma, for your impressive feedback and 5-star rating. We're so glad you get to experience the savings and great benefits of the program. We look forward to watch you become debt free! We appreciate you recommending Freedom Debt Relief! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 23, 2018
The person was kind and courteous. Helped me with my situation of pulling one payment in January one 2019. No problems. I will return to payments on February one 2019. If asked I would recommend Freedom Debt Relief. Thank you very much.
Thank you, Angela, for your encouraging feedback about our company! It's very rewarding to hear all the wonderful encounters you have had with our program thus far! We will continue to keep you satisfied. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 22, 2018
Excellent service. Jayda was very helpful in explaining about the program. She was very patient with me and discussing all the necessary things to what to say to all my creditors. She was able to answer all my queries. Thank you to all the team. More power. Keep up the good work. Exceptional customer service...
Thank you, Joseph, for your incredible feedback! We're overjoyed to hear our client advocate provide you phenomenal customer service! Our clients are our top priority and ensuring that you feel appreciated and respected is the main goal. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 22, 2018
So far my experience have been great. Mr Mike was very helpful. The process of approval was fast and easy to complete. I understood program because was explain to me in a professional manner. Let's see how process go. Thanks.
Welcome to Freedom Debt Relief, Benjamin! We're excited to have you with us and we're looking forward to your financial success! Don't forget, we have a world-class client services team that's is available seven days a week to answer your questions or concerns, give them a call at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 22, 2018
This program has been a blessing for us entering our 70s. My husband has been unable to retire and now we are seeing the light at the end of the tunnel. I only put 4 out of 5 stars because I don't feel like, when I've tried to correspond in writing, that my questions were answered fully.
We appreciate your honest review, Pam. We're proud of your success and don't forget that every day you're a step closer to your debt-free future. Additionally, please feel free to reach out to client services by calling (800) 655-6303 and one of our representatives will be happy to answer any questions or concerns you have. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 22, 2018
Good service. Need more updates. Very informative when contacted. Having some misunderstanding on the way you sometimes interact with my creditors, and where my money goes each month. Feel like we should communicated more on the process and to understand the completion date on this loan, which was agreed open at the beginning of four years to complete loan. I'm not sure we're going to run over that time and additional funds needed.
Thank you for your honest review, Richard. We encourage you to contact our wonderful client services team to give you a thorough update and also answer any questions or concerns regarding your account, simply call (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for being a part of Freedom Debt Relief.
Reviewed Dec. 22, 2018
The fees are outrageous. I had to call once to see if I could have a two day delay on the payment being pulled due to circumstances, and was very curtly told no & that it would affect my payment schedule. Not when you are only putting $5-/month on some of them it won't, and I am paying a little extra every month. I don't supposed that if I get it paid off early that they will lump sum payments to be done instead of dragging it out.
We appreciate your feedback, Jorja. We're very sorry to hear that you've had a negative experience. We will have a member of our team reach out to you to discuss any questions, concerns, or comments you have regarding your account and your settlements. In the meantime, we greatly appreciate your time and patience.
Reviewed Dec. 22, 2018
Updated on 10/21/2020: While the pain of having to go to debt freedom has been tough. They do an incredible job. I have paid off about half my debt. I needed to stay on plan but things happen and I adjusted as did they.
Original Review: Helpful and kind. The service rep did an incredible job of digging out details and numbers. Appreciate the attentiveness and detail. Would like to ensure that they get recognized for cheery, helpful approach. I would recommend Freedom Debt at anytime in the future.
Thank you for your compliments, Joe! We're proud of our client services team and we're happy to hear that they're giving you the answers you need. Please continue to contact client services when you have questions or need assistance with your account, simply call (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 22, 2018
No service provided. Have an issue with my first payment which was double than I had in the bank so now I'm overdrawn with fees! Never got a call back from customer service. REALLY? Are you just another scam artists! What the ** is going on?
We appreciate your feedback, Gary. We're very sorry to hear that you've had a negative experience. We will have a member of our team reach out to you shortly to hopefully resolve any questions or concerns that you have. Thank you for your patience.
Reviewed Dec. 21, 2018
I am totally happy with Freedom Debt Relief as they handle my debts, I was so stressed and just felt buried in debt with credit cards that I thought I could handle. I found out that I could not pay them off, and only got further in debt, so was so lucky the day I went online and was introduced to the Freedom Debt Relief help. I am very very satisfied. The customer service is exceptional whenever I call, and I have not had any problems yet with them at all. I highly recommend to any one wanting to get out of debt, to get in touch with them.
We're delighted to know that you're getting the relief you deserve, Janice. We all know that overwhelming debt is very stressful and we're happy that you've chosen us to help you put your debt behind you. Along the way, please continue to contact client services when you have questions or concerns, simply call or email. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 21, 2018
Freedom Debt Relief has been there for me 100% and nothing less giving me the opportunity to start over again with less worries and stress and aggravation by saving me tons money, doing what's best for me. Thank you so much to everyone involved.
We're here to give you the support you deserve, Debbie. We're proud of your savings and we're looking forward to your future success! In the meantime, please feel free to contact us any time you have questions or concerns, simply call or email. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 21, 2018
I am a fairly new customer. Everyone I have spoken to has been very kind and helpful and always make sure they have answered any questions of mine. I would recommend them to anyone that needed their services. They leave you with a stress free feeling which is very helpful when dealing with debts.
Welcome to Freedom Debt Relief, Michael! The Freedom Debt Relief team is here for you every step of the way on your path to debt freedom and please don't hesitate to reach out to client services when you have questions or concerns, simply call (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Dec. 21, 2018
I would highly recommend Freedom Debt Relief to anyone who has gotten themselves in credit card debt. They have handled everything for me. They have settled 6 of my 9 accounts for much less than what I owed. Very satisfied with Freedom Debt Relief.
Thank you for sharing your experience, Shirley! We're happy to be working with you and we're looking forward to your next milestone. In the meantime, please feel free to reach out to client services at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 21, 2018
A wonderful program to help us get out of debt faster. A strong supporter with a wonderful program a available for us. Thanks you again. A great team member who is there when you need them. Great customer service is always there for you.
The Freedom Debt Relief team is here for you every step of the way on your debt-free journey, Dale. We're proud to be on your side and any time you have questions or concerns, please don't hesitate to contact client services. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 21, 2018
I took a $25,000 a year pay cut and got behind. I needed to do something, so I researched and Freedom Debt Relief seemed like they would satisfy my needs. They helped me get everything all set up, then it was a waiting game. At first, it started slowly and one has to expect the credit to get worse before they can settle. Their staff is very helpful and I had a designated person who I communicated with through email, but anyone could help out. Freedom helped me settle 15 accounts. They have made life a lot better and I don’t have to worry about creditors jumping down my throat.
Thank you for sharing your experience with us, Roger! We're proud of the success you've had and we're thrilled to know that you're moving forward positively and any time you have questions, don't hesitate to contact client services by calling (800) 655-6303 or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 21, 2018
Been a client for 10 months now and couldn’t be happier with the program. Every email is answered almost immediately, any concern I have, big or small, is dealt with right away and always professionally. Would highly recommend this service to anyone who is CONSTANTLY getting calls, letters, certified mail, or even summons from creditors to contact Freedom and get help right away. Yes they charge you for their services, but they do a fantastic job, and quite literally save you thousands of dollars.
We appreciate your wonderful review, Thomas! We're proud of your success during the first ten months of your program and we're looking forward to your next milestone. Did you know we have a referral bonus program for our clients? Please feel free to reach out to client services to learn more, simply call (800) 655-6303. Thank you for being a part of Freedom Debt Relief!
Reviewed Dec. 21, 2018
Updated on 01/20/2021: There were two fellows that I was going back and forth with. They were both very responsive to any question I had and I didn't wait a day before they got back to me about whatever my concern was. FDR has paid off two of my cards and I have two left, and they're working on one right now. I've been able to make all my payments every month to the Freedom Debt people, so it's been a very positive experience. It's gonna probably take me another possibly 12 months to pay off. It could be less than that.
Original review: I went with Freedom Debt Relief at the suggestion of a friend who was having a very good experience with this company. I had broken my arm and was between insurance carriers when I was faced with astronomical bills to pay and unfortunately was relying on my credit cards to take care of things. My minimum payments were getting larger and finally I had to do something about the stress. I am so grateful to have found FDR and within the first year, I have paid off a major credit debt thanks to my case worker and his incomparable team of associates. We are now on to tackling the next card and I expect to be out of debt in the next 2 years or less. I cannot recommend Freedom Debt highly enough. It's great to have peace of mind again.
We're so happy to hear that you're getting the relief and the peace of mind you deserve, Betsy! We're proud to be on your side during a trying time and we're looking forward to your success. In the meantime, please don't hesitate to contact client services team at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 21, 2018
You guys are the BEST. Thanks for always helping when I needed help. Life is less stress with you all here trying to help the best you all can. You guys never let me down and I hope you guys continue to help in the future also. Thank you very much.
Thank you very much for your kind words, Mai! We're proud to be on your side and we're thankful you chose us to help guide you to the brighter financial future you deserve. Any time you have questions regarding your account, please don't hesitate to contact client services team. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 21, 2018
So far am pleased I joined Freedom Debt Relief then I am worried why Macey a/c is not in process. It is the same day with Capital One a/c I submit to you. The rest so far so good. I am really happy to join your firm. Happy Holidays and Happy New Year 2019.
Thank you very much for your positive review, Asmerom. We're happy to be lending a helping hand and for any account updates please feel free to contact client services at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 21, 2018
Transactions are just and fair for all; creditors and debtors and last but not least they are LEGAL. Even Lawyers when they need to make themselves part of the transaction, are paid their dues and everybody is happy. Freedom Debt Relief is a most needed solution in today's financial world. When the National Credit Card debt is so astronomical and presses so many families.
We appreciate your great review, Manuel! Thank you for choosing Freedom Debt Relief to be your partner on your path to debt freedom. Any time you have questions or concerns regarding your account, please contact our client services team.
Reviewed Dec. 21, 2018
I was severely in debt and was with another program. I saw an ad online for FDR and switched immediately. In a few short months, they renegotiated three credit card accounts for almost half of what I owed. As long as you make your monthly payments on time you will have nothing to worry about. You have the option to skip a payment if you need the money for an emergency and the option to add money to your account at Crossroads Financial Technologies. I feel so at ease using them. No annoying phone calls, no monthly bills. I wish I knew about them earlier. FDR is the Best.
Thank you very much for taking the time to write us a wonderful review, Bernard! We're happy to give you the confidence and support you deserve to move forward positively. Don't forget, we have a world-class client services team that's ready to answer any questions or concerns you have, simply call (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 21, 2018
FDR's customer services is top notch! They are always willing to provide accurate information about your account and are so helpful. Client services is very knowledgeable of your personal situation. Thank you for assisting me to decrease my debt! I appreciate it!
Thank you for recognizing our world-class client services team, Charlene! They're always willing to help you when you need it, just give them a call at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 21, 2018
This company has helped me so very much, don’t know what I would have done without them, I would definitely recommend this company to my friends or whoever needs it. Customer service was great and very helpful on any thing I needed.
We're always happy to lend a helping hand, Earlene! Our client services team is available seven days a week to answer any questions or concerns you have along the way, simply give them a call at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Dec. 21, 2018
I have been recently disabled and FDR has helped me with a payment plan, that is affordable for my financial needs. FDR is very helpful and they take the time to help get your passed due bills paid no matter what your disability is.
We're excited to be working with you, Harry! The Freedom Debt Relief team is here for you every step of the way on your debt-free journey and any time you have questions or concerns, please feel free to reach out to client services at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 21, 2018
The young lady who help me was very honest. She was straightforward and I like that another company was trying to give me a loan to help me pay off my bill much faster but after I got to talking to the young lady I said to myself I'm old school and I'm satisfied so I stay with Freedom Debt Relief. Thanks to that young lady I wish I would have wrote her name down.
We're delighted to hear that you received the help you deserved, Cheryl! We will be happy to pass on the kudos to the wonderful representative who assisted you. Thank you for choosing Freedom Debt Relief and any time you have questions or concerns, please don't hesitate to give us a call at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 21, 2018
I am usually quite frustrated when I call, I'm so far in debt due to medical issues, but mostly I am calmed by one of your operators. Most seem to be understanding and caring and wish to be helpful. I was unable to work for over a year, and I state so when I call, so I do get upset when I'm asked to make extra payments. If I HAD extra payments, I would be paying... I'm barely scraping by and that's why I'm using Freedom Debt Relief. I understand how the program works, the more I pay, the sooner I graduate... no one wants that more than me. But I'm in the program because I have had hardships. Please don't make me feel worse for not having several extra hundred dollars each month... Thanks.
Jeanette, we're so sorry to hear that you have felt pressured about making more deposits, that's not our intentions at all! We never want any of our clients to feel uncomfortable or stressed out. We're really here to help you every step of this journey and we will continue to support you through your graduation path! Please don't ever hesitate to let us know if you're having any concerns when speaking to us. We want this to be a great experience for you. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 21, 2018
I am very happy two of my credit cards are resolved now, and pray the last one can be resolved better than the current amount they are asking. I always liked that card company and have been very surprised at their lack of help in this area. Especially since I have paid it off a couple of times over the years. Your company has been very helpful and I thank you.
Mary, we really delighted to receive such impressive feedback! We are happy to be your debt settlement company and are excited to see you complete the program successfully! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 20, 2018
I very thankful for all the help you give me. Thank you Freedom Relief, I also I'm willing to try the other option where you can help me to pay my debt at once and then I can pay you back, I just need to get more information on how that program works.
Hello Oswaldo,
Thank you for your positive response. We are very pleased to have you enrolled in our debt resolution program and our highly trained client advocates are happy to answer any questions or concerns you have. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 20, 2018
I am happy with Freedom Debt Relief because I can see how my debt is slowly erasing. My ultimate goal is to erase all debt. With the way it is being handled and my input with the monthly amount pledged, it will happen. I do like the tips and videos given and the ability to access my account to see what is happening on the dashboard.
Thank you, Debra, for your remarkable feedback! We're so thrilled to hear your satisfaction with our program and our client dashboard. Helping you meet your goals in resolving your debt and becoming debt free is why we do what we do! We look forward to your continuing success! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 20, 2018
The customer service was amazing. Very quick and efficient. The CSR was understanding of the issues that have caused my debt to spiral out of control. I would definitely recommend your services to other people that are in need to get out of debt.
Thank you, Nathan, for your fantastic feedback! Our Client Services department is dedicated to providing world class customer service to all clients and always answering questions or resolving concerns in a timely manner. We are happy to help you with becoming debt free! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 20, 2018
Freedom Debt Relief has been helping me with my Credit Card debt. I have been paying Freedom Debt Relief $ 428.00 monthly starting March 2017. Discover have filed with Buena Vista-Clerk of District Court two times Feb. 6, 2018 and Oct. 31 2018. At this time I have no additional fund to satisfy Discover.
Hello Donald,
We appreciate your time and leaving us feedback about your experience thus far. We're so sorry to hear that one of your creditors has proceeded legal action against you. You're not alone we do work with a group of lawyers National Litigation Law Group, who will be able to assist you if you are enrolled in their legal protection. We do not want you to get discouraged as you're doing a great job already taking a step forward to become debt free! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 20, 2018
Ms. Elizabeth ** was so helpful and expedited my papers flawlessly. It doesn’t get any better than what assistance she has provided in my E-mails and prompt and continuous phone conversation. She acted very natural page by page on her knowledge about Debt Resolution Agreement. I couldn’t ask anything more that will suffice her embedded knowledge of this subject of Debt Resolution Agreement. Thank you and appreciate her efforts in every details of this subject matter of Debt Resolution Agreement.
Hello Hermy,
We are so pleased to receive such positive feedback about your debt consultant who assisted you. Our Debt Consultants do an outstanding job of making sure all clients are prepared for the program. We always make sure to accommodate your requests and help you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 20, 2018
FDR has helped provide me peace of mind as I work towards financial freedom. They communicate every step of the way and ease any worries I may have. The only thing that would make them easier to work with is a mobile app to access account related information.
Hello Kelsi,
We thank you for your wonderful review. We strive to provide all of our clients with a positive experience and we will continue to support you through your graduation. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 20, 2018
It was a great experience working with Michael to get set up in the program. He explained all of the information and answered my questions. Thank you Michael for your assistance. I am glad I have a chance to make repairs to my finances. It has been a good experience in a stressful time.
This is an excellent review, Kathy! We are so happy to hear that you have had a great experience with Michael. We are confident you will see great success in becoming debt free and we are looking forward to you graduating. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 19, 2018
Updated on 07/01/2020: They did all the negotiating with all my debtors, which I had about 10. ‘Cause those credit card people, they can get nasty. The only one that won’t negotiate with us is the Discover card. Right now, they’re in limbo. I haven’t heard from them. I tried working with them, and they would have none of it.
They would have none of it through the Freedom Debt Relief negotiator. Freedom Debt Relief provides the clients with a lawyer too, and he tried to negotiate with them, and they wouldn’t have anything to do with me. So, right now, they’re not being paid. That debt is still there. I have not heard from them. I don’t know if there’s a lien on my house.
The only disappointment I had in Freedom Debt Relief was the lawyers. Their own lawyers suggested, based on the amount of debt that I had with just Discover card, that I should file bankruptcy. But we just removed the Discover card debt off of my program. I don’t think their lawyers should be giving us advice to file bankruptcy. But other than that, they were all very respectful, very non-judgmental and very kind. For me, working with Freedom has all worked out very well. It has taken a huge load off my shoulders. I sleep well at night, and I know it’s being taken care of and we’ll be done with them in another year. We also have a savings account now. We’re able to carry on.
Original Review: I was getting calls from one creditor who suggested it would be in my best interest to call them back and I called FDR to see if I should call them back. I gave FDR the information I had and FDR called this creditor for me. Overall, I am so pleased I found this company and have been totally impressed and grateful for their knowledge, their compassion and their service. I have at least 2 more years to graduate and I am so glad they are with me every step.
Hello Deborah,
We greatly appreciate your honest review. We are thrilled to hear you gave Freedom Debt Relief a call and we answered all of your questions and concerns. We are very glad to have you apart of our debt resolution program and we are excited to see your accomplishments! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 19, 2018
The overall customer service has been excellent. We have only been customers for about 7 to 8 months. We have had one experience with the legal group NLG and it had been excellent. I recommend signing up for the service. Freedom Debt Relief has resolved more than half of our debt and we couldn't be happier. Most of them are in a payment plan at this point. Fees are little high though but worth it in the end I hope.
Reviewed Dec. 19, 2018
I just a new client, my experience for now, it's good but I need to wait for the results. The tools are good but I'm not too easy with the electronics tools, I need more personalize information. For me, it's more easy to receive a call than receive an email.
Welcome to Freedom Debt Relief, Melvin! We're thrilled to be a part of your debt-free journey. Our goal is to support you every step of the way. Anytime you have a question or concern regarding your account, feel free to contact us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com for assistance. Thank you for choosing Freedom Debt Relief as a guide to your debt-free future!
Reviewed Dec. 19, 2018
So far, I am satisfied with Freedom Debt Relief. However, I am new to the program. I am still getting calls from the creditors. Therefore, it's a little too soon to tell how it is going. Once, the creditors actually start receiving their payments, it'll be a lot better. Then they should stop calling me. I have always been cautious of companies that volunteer their help. However, I researched Freedom Debt Relief prior to agreeing to let them help me. Therefore, I am putting all of my faith in them. I hope it is a good experience.
Thank you, Rhonda, for your honest review. We are very glad you trusted us with your debt because we are confident you will see amazing results. Success is coming your way soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 19, 2018
I absolutely love the idea that I will be debt free and with Freedom Debt Relief they make it simple and explain in detail all requirements. I am super excited to get the help I need. I cannot wait to be financially free from my debt.
We, too, are excited for the day that you become debt free! Welcome to Freedom Debt Relief, Sasha. Thank you for taking out the time to share the positive experiences you're having with us. Please let us know how we can support your journey. Client services can be reached at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions regarding your account. Keep in mind you can keep up with your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Dec. 19, 2018
Freedom Debt Relief is great!!! I've told many people about them. They've given me peace of mind, helping me get my debt paid off. FDR and its employees are amazing, and so helpful. When I have a question I call and they set my mind at ease.
It is our pleasure to provide you with peace of mind regarding your finances, Lisa. We also appreciate you recommending our services to other consumers as well. Congratulations on the progress you've made with us. Please continue to contact us in client services with questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Dec. 19, 2018
Freedom Debt Relief has been great! From the beginning everything you stated you would do, you have done so in helping me resolve and debt and clean up my credit. My settlements have come pretty quickly and I'm on the fast track to recovery.
Congratulations on the success you've had since enrolling with us, Yusef. You are doing a fantastic job making progress along your graduation path. We appreciate you sharing that the proper expectations were set for you from your initial contact with us. We ask that you continue to reach out to us in client services anytime you have questions and/or concerns regarding your account. Keep in mind you can also view the details of your account by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Dec. 19, 2018
I had about 11 credit cards and I had to go through all of them. I had them on QuickPay and they took out a minimum on a paycheck. I got into that situation because my wife died about a couple of years ago and I was using the credit cards to pay some of my bills. But it got to a point where it just got to me. I couldn’t do it anymore. I was in a lot of financial hardship and I was thinking about filing bankruptcy. But I didn’t want to go that way so I thought about it for a while. When I met Freedom Debt Relief, I thought maybe it was worth a try so I went ahead and called them up. You have to qualify for Freedom Debt Relief and they said I was a good candidate for it. I pay a fee every month and I'm about seven months in now. So far, they've been doing a good job. They're up to date and they've settled three already. Right now, I'm very satisfied.
Hello Oscar,
We're so driven by your inspiring story you have shared with us! We're also very sorry about your loss as we know that is extremely difficult. Being in the program we want every client to feel valued, welcome, and confident. Our clients never have to feel alone in this situation as we all face hardship at one point and our mission is to encourage consumers that there is a way out of all the heavy debt and that's when we step in to help become financially free! Keep staying motivated as we share your excitement of being one step closer to becoming debt free! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 18, 2018
I can’t wait until I start the program. This seems like the only way that I will be able to get out of debt. My husband passed away in April. I didn’t know what to do. I owed money to everybody. Then I found FDR and I think everything will be taken care of.
Dear Judith,
We are sorry to hear about your loss. However glad that we have been able to provide some assistance and relief in the financial aspect of your situation.We certainly are working hard to ensure your debt is settled within a timely manner. We are pleased to have you in our program and look forward to your continued success. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 18, 2018
My only complaint was the legal process with NPG legal team. No one would call me back, I seemed to be put on the back burner during a pretty scary time (getting served, thinking I could go to jail...you know, those types of things). I just would have appreciated them to be more in communication with me. Otherwise I've very much enjoyed Freedom Debt Relief.
We can understand why you would prefer stronger communication from our legal services team at NLLG. It can be a daunting process if you are unclear as to what is going on. We apologize for the inconvenience you experienced during this time. It is rewarding to know that in the end, they were able to successfully provide you with the service you needed. Great job on your part for not letting this hurdle stop your entire progression toward a debt-free future! We appreciate you sharing your honest feedback, Christy. Thank you for being the best part of Freedom Debt Relief.
Reviewed Dec. 18, 2018
Update on 01/05/2019: At this point, I don’t have a very positive opinion of Freedom Debt Relief. They only recently put forth an effort to negotiate the remaining balances. Prior to now most of the debts that have been settled was handled through NLLG. They are not completing this agreement in the Four years agreed upon. Will take longer.
Original: My program is suppose to be completed March 2019. To date, half of the debt has not been negotiated. Several times I have had to add more money to the account to negotiate a debt because most of the money goes toward the company's and associate's fees.
We're sorry to learn of your disappointment, Ms. Brady. In reviewing your account, it appears you've complete a huge portion of your graduation path. We do take a fee, but not until a debt is resolved. The amount of the fee will vary depending on a client’s state of residence, total debt amount, etc. Typically, it ranges from 15% - 25% of total enrolled debt over the course of the program.
We would like to make sure that we are on the same page regarding the our program. Did you know that you can view the details of your account by logging onto your client dashboard? Feel free to log on at www.fdrclient.com to view your account information. If you have any questions regarding anything you see on the client dashboard or about your account in general, feel free to contact us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com for assistance. Thank you for choosing Freedom Debt Relief to meet your financial goals.
Reviewed Dec. 18, 2018
Eric was very helpful and made me feel good about my decision. He was friendly and very kind. I would recommend your company to any friend that may be in the same position I found myself in. Thank you for your help.
Thank you for the recommendation of our services, Ruthie. We appreciate you sharing how kind your debt consultant was when servicing you. As you begin your journey with us, know that we are here to support you every step of the way. Feel free to contact us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions regarding your account. Thank you for choosing Freedom Debt Relief. Here's to a debt-free future!
Reviewed Dec. 18, 2018
The whole point of me going through Freedom Debt Relief was mostly because of the Discover bill. They weren’t able to do anything with it. I had to pay $1,000.00 to “come with an offer to discover”, only to have them say I need to pay 100% of my bill. So basically it was pointless for me to go through FDR being as my sole purpose was to have an offer with Discover. I don’t feel like they tried to fight for me either. Very saddened.
We're so sorry you feel disappointed in our efforts to resolve the aforementioned account, Ms. Smith. Please know that our negotiators work extremely hard on behalf of our clients to settle balances for less than what is originally owed. Unfortunately, some creditors are more aggressive than others. In these cases, we still do our best to develop a plan to resolve the balance due. Although we cannot determine what actions creditors will take when attempting to collect on a balance, we can still prepare our clients for actions we've seen taken in the past. Thank you for working with our legal services team to resolve the account balance. Even though we were unsuccessful in lessening the balance amount, we were able to successfully satisfy the balance due. Once we've completed the scheduled payments to the legal firm, the debt will be behind you and you will no longer owe the balance. We understand this is not the favorable option, but it does still lead to a debt-free future. We hope to exceed your expectations in settling the remaining enrolled accounts. Thank you for your honest feedback.
Reviewed Dec. 18, 2018
I am consistently impressed with the level of customer service and ease with communication offered through Freedom Debt Relief. The efficiency and effective manner in which the advisors work with the client (me) makes this process very smooth and the results are exciting.
Thank you so very much, Kerri! We consistently work to improve how we communicate with our clients and the service we provide. We appreciate you complimenting how great of a job our advocates in client services have done for you. As you continue toward a debt-free future, please know we are here to support the journey. Continue to contact us in client services with any questions that come up along the way. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Dec. 18, 2018
Very easy to work with, explains everything in detail. They call if missing information not to the end of my joy but hoping we end with great results. Thank you for helping me, I look forward to having peace of mind knowing their help out there.
Georgia, you made the right decision by trusting us to assist you with your debt! We strive to provide excellent service to all clients while settling all accounts in a timely manner and making sure they have the best possible experience while in the program. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 18, 2018
It's been a great experience so far. The staff has been friendly and helpful. I would definitely recommend this company. It will help you resolve your financial situation. The most important thing is to make sure you make your payment and keep up with everything they tell you.
Thank you, Carolyn, for sharing your feedback about your debt relief program and encouraging others to join! It makes us happy to hear when our clients are having an amazing experience with our company and we look forward to helping any consumer that is in need of a new start of financial freedom. We are happy to assist you in getting debt free! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 18, 2018
The adviser was able to answer my questions completely and quickly. Most things were able to be handled by emails. My case was submitted to another party to be able to pay off my accounts faster and work on recovery on my credit rating.
Hello Melissa,
We appreciate you taking time from your day to provide us with a review. We're glad to hear you had great success within our program and you are now with our sister company. Thank you for trusting us and allowing us to help you on your path to financial freedom! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 18, 2018
The people who have been very helpful, friendly, and professional. Whenever I call with questions they provide informative answers and I always feel more confident in my decision to go with Freedom Debt Relief! I will be happy to recommend the services to anyone looking for financial help in the future.
Reviewed Dec. 18, 2018
Fast Debt Reduction! I do think the fees are a bit pricey. Overall I am satisfied with my overall experience. I am happy to be getting out of debt and to see my credit score on the rise. Thanks Freedom Debt Relief!
We're glad you are beginning to see the benefits of being enrolled in our program. Thank you for sharing the positive experiences you've had with us. When it comes to the settlement fees, please consider the following. Compare our fees to the 100% of the balance plus any interest and late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt including the principle balance, fees and interest. We appreciate your honest feedback, Tammy! Thank you for being the best part of Freedom Debt Relief.
Reviewed Dec. 18, 2018
Everyone we have dealt with at Freedom Debt Relief have been courteous, thorough, pleasant, and professional. All my questions have been answered to my satisfaction, and all the problems have been handled effectively, so far. We are pleased with the way the interactions have gone up to now.
Thank you for complimenting our services, Larry. We're so glad to know that all of your questions have been answered and all concerns have been addressed. Thank you for sharing how pleased you are with our service! We ask that you continue to reach out to us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Dec. 18, 2018
Agent was very professional and courteous. Answered all my questions. Made my day. Merry Christmas. I am so happy to have made an important decision of accepting to be a member of your business. I am truly grateful.
Welcome to Freedom Debt Relief, Patrick. We're thrilled to have you aboard! Thank you for taking out the time to share the positive experiences you've had with us. We truly appreciate it. Happy holidays to you and your loved ones as well! We ask that you continue to reach out to us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions or concerns about your account. Thank you for being the best part of Freedom Debt Relief. Here's to your debt-free future!
Reviewed Dec. 18, 2018
FDR saved my life. So grateful for their help. They’re fast, knowledgeable, will work with you on anything. They respond fast and don't ever leave you hanging. I appreciate that they do the work for me. I’m very grateful I found them.
Whitney, we're so amazed by your fantastic feedback! We are very pleased to hear about your positive experience with our company! We strive to provide world-class customer service to all clients. We look forward to settling your remaining debt and meeting your goal of officially being debt free. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 18, 2018
Always helpful, polite and willing to guide me through anything I was having difficulty with. When I had any questions, always friendly and polite. Would definitely recommend to anyone who may need this type of service. Thank you very much.
Hello Brian,
We're so thrilled to receive such positive feedback about our company! We pride ourselves on not only assisting our clients in becoming debt free but also providing the best possible experience while doing so. We look forward to continuing to assist you. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 18, 2018
It was a pleasure working the team of professionals. Kimberly ** was awesome at explaining how everything was going to play out in the future. I am excited to be in the program and look forward to being debt free in just a few short years! Everyone was very helpful and did an outstanding job!!
We're glad to hear that you feel well-informed about our service, Stacy. Welcome to Freedom Debt Relief! We're also excited to have you join us. Thank you for sharing how great of an experience you've had enrolling into our program. As you begin your journey, know that we are here to support you every step of the way. Always feel free to contact us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com whenever you have questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Dec. 18, 2018
Friendly employees who help you every step of the way with little to do on your end, I am using it for a much lower interest rate, yeah they do get a percentage but overall it is still less than in the long run. Seeing as I have just started I am still nervous about missing payments to creditors. Feels like I have made the right choice and time will tell if my credit score will go up as they claim.
Welcome to Freedom Debt Relief, Jake! Thank you for complimenting our level of customer service. We understand that adjusting to our processes can be a bit challenging. However, if you hang in there and trust the process, you will eventually see the results! Our goal is to obtain the best settlements possible for you, saving you the most money. As we began to resolve the outstanding balances, you will begin to see your credit score improve. We ask that you contact us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions or concerns regarding your account. Thank you for being the best part of Freedom Debt Relief! Here's to your debt-free future.
Reviewed Dec. 17, 2018
I had credit card debts that I needed help with, particularly 10 credit cards. I’ve researched a lot of debt relief companies and customer service was my deciding point. I liked the way Freedom Debt Relief talked to me, the way they explained, and the way they made me feel no less than any other human, and that was very important to me. They did not make me feel like it was my fault, although I clearly understood that it was, they didn’t make me feel any lower than anyone else in this society. They offered me a debt consolidation service. They said that it would take around four years, but we were done in two because I took a second job.
You have to be serious when you contact them because if you’re not, then it makes no sense for you to contact them. They were extremely professional and I couldn’t say more about the company. They were very helpful, very knowledgeable, and understanding. They were really super great with me. With my personal experience, it was beyond what I expected and I truly am grateful. You can’t blame them if they say you need to make payments. I just committed to it and knew that there is a light at the end of the tunnel.
Thank you, Valentina, for your inspiring feedback! We are so grateful that you joined our program and have allowed us to help you with your debt and becoming debt free! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 17, 2018
Thank you for starting process debt relief and update all information; create my account and follow up based on daily basis. I will advise all my friend and recommended everybody Freedom the best and update solution for everything. Again thank for every this.
We appreciate your positive review, Biniyam! We're happy to hear that you're pleased with our program! Did you know we have a referral bonus program? Please don't hesitate to contact client services at (800) 655-6303 to learn more! Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 17, 2018
I am so happy that I put my trust in your company Freedom Debt Relief. You have managed to get two of my accounts taken care off. Now I don't have to worry about them. I have one more that has to be paid off or I won't be able to close on a house that I have been trying to sell for 2 years now. We will have to pay the Mortgage Company Bank $4,000 to just get it to closed, there is no money coming from the house but we want to get it closed so we don't have to keep paying the mortgage or let it slip into foreclosure.
We're thrilled that we've earned your trust, Gerald! We're proud of your success and we hope that you're able to move forward positively. Please let us know if there's anything we can do to assist you on the last leg of your debt-free journey, call us at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 17, 2018
FDR was the best move that I made. I was in deep deep credit card debt with no way out until I got in touch with friendly staff at FDR. I was like a lonely sailor lost at sea until FDR rescued me. Now I will be debt free in a few more months and this is such a great relief for not only me but my whole family.
Phillip, we cannot thank you enough for sharing how greatly our program has positively impacted your financial situation. We take pride in what we do and how we make sure all clients are having a lifetime of experience with our company! We just want our clients to see that there is a way out and becoming debt free is the way to go! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 17, 2018
I have no idea what you’ve done on your end. I have no idea if you’ve contacted all the outstanding companies that I’m in debt with. I only hear of something when an arrangement has been made. I see from invoices that my debt keeps rising. That confuses me and it seems that the agreements that have been made, you’re getting a huge percentage of that. So, I’m having faith but not feeling that you’re making me a part of the process.
Hello Steven,
We're sorry if you feel you weren't informed enough about our program. We work constantly to improve how we communicate with our clients. Being in the program we only send important communications to our clients once we have reached a settlement. Meanwhile, we're waiting for funds to build up in your dedicated account to be able to reach other settlements with the remaining of your accounts. We encourage our clients to visit the client dashboard at www.fdrclient.com so they are able to see full details on their accounts. We collect a one-time settlement fee, but only once a settlement has been negotiated and authorized by the client and we have started making payments toward the settlement. Even with our fees, a client is still saving a huge amount compared to paying the creditor 100% of the debt + interest % +late fees + penalty fees. We offer a proven solution at an affordable monthly cost that helps our clients pay down their entire debt-principle, fees, interest and all. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Reviewed Dec. 17, 2018
It has been a great experience so far. Thank you. I have called other debt consolidation companies and they wanted too much a month so I could not do it. I would rather consolidate than file bankruptcy. The people are nice and understanding.
Wendy, we are pleased to hear your experience with our company! We look forward to settling your remaining debt and meeting your goal of officially being debt free. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 17, 2018
It's very early in the process but so far I'm very pleased with the whole process. I will know more as time goes on. Customer service is very prompt and knowledgeable. The dashboard is great and it's also a good motivator.
Hello Phillip,
We're so grateful to hear that have joined our debt relief program and have allowed us to help you with your debt and becoming debt free! Thank you for taking time from your day to provide us with a review. We look forward to your continued success with the program! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 16, 2018
Our experience so far has been very good. Our stress and constant worry is getting better and we feel really secure with your company. I appreciate how you have been staying in contact with us and making sure we are comfortable. Thank you.
Thank you, Pilar, for such amazing feedback! We know that our clients have come to us during extreme hardship, so to know how much we have helped alleviate the stress and anxiety you were experiencing is great! We look forward to assisting you throughout your debt relief program! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 16, 2018
I had to have an account removed because my bank paid it off so I now owe the bank. And the amount in question was incorrect that was received from one or more of the credit bureaus. There are now three accounts left. Best Buy, Edward Jones Mastercard, and Associated Visa.
Hello Jeanette,
We appreciate you leaving us a review. If you need assistance in adding more accounts to your debt relief program please reach out to our client service department and our highly trained client advocates will be able to walk you through on how to make sure those accounts are enrolled. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 16, 2018
The person was very helpful, I had recently had several changes that I needed to pass along, I am certain that without FDR we wouldn't be very jolly this holiday! Some of our creditors haven't been too nice, FDR has handled them well!
Thank you, James, for your encouraging feedback! It's our pleasure to be able to be the best assistance and to be able to provide our clients with a wonderful experience. We look forward to your continued success with the program! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Original Review: Dec. 16, 2018
Updated on 12/22/2018: I contacted to see why FDR had not put in another card debt, it is being considered at present! I will know about it by the first of January, or soon after, because of the holidays. I trust that it will happen successfully!
Original review: I submitted a Visa credit card debt from US Bank and have not heard anything from FDR about adding it! I have completed my end of requirements but FDR has not. Please let me know why FDR is dragging their feet!!
Hello Roy,
We're sorry that you have not received confirmation about adding your US Bank account to your program. Usually, if you have submitted a request through your client dashboard, we would follow up through via email and send you a document to sign and confirm adding another account. For a faster response, it's best to contact our client service department at (800) 655-6303 as we have a team of highly trained client advocates who are always eager to assist. Please reach out to our client services department.
Reviewed Dec. 16, 2018
I called in with some questions. The customer service rep was very polite, knowledgeable and encouraging. She reviewed my account and answered all my many questions in a timely, accurate & understandable manner. Her assistance was very instrumental in my decision making and gave me a better understanding of the process & how we are doing in the program now that we have multiple things happening at the same. Excellent help, thank you.
Hello Linda,
We greatly appreciate your review. Our highly trained team of client advocates is happy to answer any questions or concerns you have about our program. We are also very glad to have demonstrated excellent customer service and we are looking forward to your success! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 16, 2018
FDR is by far the best program for handling financial issues. I was worried at first but after reading my manual and watching the videos I now know that there is really nothing to worry about. I would strongly recommend FDR to family and close friends. The FDR reps are very helpful and have always answered all my questions with very understandable responses. I am very glad to have the FDR team on my side.
Hello Jeff,
We greatly appreciate your response. Freedom Debt Relief is definitely the best debt resolution program because we want the absolute best for all of our clients. We want to provide a wonderful experience to everyone enrolled and we would love to see you recommend our program to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 16, 2018
They were there when I needed them and have lifted a great burden off of my shoulders. Would recommend to anyone. Thank you to their wonderful caring staff. They take care of everything. Just give them your information and they take it from there. It is better than filing for bankruptcy. Bankruptcy may be an easy solution but if you are like me, you made the debt, you owe the debt and this helps me remain true to myself.
Hello Sue,
Thank you very much for your excellent feedback. We are very glad you enrolled in Freedom Debt Relief because we will continue to support you through your graduation. We care about you and we have your best interest in mind! We would love to see you recommend our program to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 16, 2018
We put money into our account and Freedom Debt Relief would send the money to our credit card companies. When I call them, I don’t have to give my phone number all the time. Everything was resolved in a very timely manner and questions were explained. Everything was great, except we never thought about being charged up front for the service charge. Nonetheless, I would tell my friends to go with Freedom.
Thank you, Carolyn, for your stunning review! We are happy to be your debt settlement company and are excited to see you complete the program successfully! Thank you for your support and recommendations. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 15, 2018
Since the day I made my application and was accepted, to date my creditors has not been paid. I know you will be collecting from my account towards same, as agreed upon on the 29th of each Month. This will leave me holding the bag as none of my bill has been paid to date. Kindly inform me as to what is going on in paying the bills.
Thank you for your honest feedback, Douglas. We encourage you to give our client services team a call. One of our knowledgeable representatives will be happy to provide you with an in-depth update and they can answer any questions that you may have. We appreciate you reaching out to us and thank you for choosing Freedom Debt Relief!
Reviewed Dec. 15, 2018
Patsy was very professional and answered all of our questions that we had. She made it very easy to understand and helped put our minds at ease. Thank you Patsy and Freedom Debt Relief. We are so looking forward to getting past this dark period of our lives.
We consider ourselves lucky to have great agents like Patsy and we'll be sure to pass on the kudos, William! Don't forget, we have a wonderful client services team that's ready to answer any questions or concerns you have, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 15, 2018
Hi, I would recommend Freedom Debt Relief to family and friends in need of help with any type of financial problems and or advice on finances, I feel so stress-free due to FDR helping me in my situation. I'm so grateful for their assistance in my time of need.
We're happy to lend you a helping hand, Jessica! Did you know we have a referral bonus program for our clients? Give client services a call to learn more! Thank you for choosing Freedom Debt Relief and we're all looking forward to your financial success!
Reviewed Dec. 15, 2018
My wife checked her credit report and an account you supposedly settled and paid off for us is still showing a balance of $200. I called customer support and was told “well you are going to have to contact them - we don’t have the power of attorney anymore”. As far as I’m you had power of attorney until the account was completely settled - we are paying you a fee to settle, negotiate and make sure everything is taken care of to full satisfaction.
Hello Richard,
Thank you for your honest review. We're very sorry to hear you are dissatisfied with the program so far. We would like to review your account with you and hopefully resolve the concerns you are having. A member of our team will reach out to the email address associated with your review for further assistance.
Reviewed Dec. 15, 2018
When I first decided to call Freedom Debt Relief I was a little skeptical on how they could help me. However, when all was said and done, they helped me tremendously. I went from paying more than $500 a month to $202 a month. I feel as though all of my prayers have been answered.
We're thrilled to know that you have confidence in the work that we do, Joanne. We're proud of your progress and any time you have questions or concerns, please don't hesitate to contact client services or log onto www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 15, 2018
Website is very handy to see all activity at once. Has helped to stop harassment call. Looking forward to having those accounts closed out in case we find ourselves with more health care issues. I do want to know when do they start talking to creditors. Is it 6 months.
Your first settlement can come within the first three to six months, if not sooner, Betty! We're excited to be working with you and we're looking forward to your brighter financial future. In the meantime, please contact client services when you have questions regarding your account, simply call or email us. Thank you for being a part of Freedom Debt Relief!
Reviewed Dec. 15, 2018
Customer service was very helpful very informative and reassuring. I would have been feeling down if it was not for the guidance and knowledge and support I received from customer service. I can't thank FDR enough for the help I have received thus far in the program. I hope to continue on this financial recovery and be done in less than the time I have agreed to. Thank you.
We're here for you every step of the way, Angelo! Please don't hesitate to reach out any time you have questions regarding your account, big or small! You can reach us by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 15, 2018
I always feel confident that my accounts will be handled accurately and efficiently. I have paid off 3 accounts in less than a year. I am on my way to being debt free thanks to Freedom Debt Relief. Thank you for the hassle free experience and the great customer service that you provide!
We appreciate your positive review, Kim! We're excited to be working with you and we're proud of your success thus far! Please don't hesitate to reach out to client services when you have questions or concerns, simply call (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief and don't forget we are here for you every step of the way!
Reviewed Dec. 15, 2018
Freedom Debt Relief has totally taken the stress out of this process by handling everything for me, being flexible with payments and due dates, and giving me a portal to view my progress at any time. I would definitely recommend to a friend!
Thank you for your positive review, Sophie! We're delighted to hear that you're getting the support and the relief you deserve. Don't forget, we have a world-class client services team that's ready to answer any questions or concerns you have, simply call (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 15, 2018
I have been trying to get information on a case that went to court. Apparently it never was paid off in my behalf. The company has sold the account to another company. This other company has written me letters and now keeps calling. I had to refinance my house and the escrow company wants to charge me to pay off the same account. I should not have to pay for this twice. The account is Synchrony bank/Walmart. The company sold to is Global. The finance company doing the refinance is Secure One.
Thank you for your feedback, Tina. We first and foremost want to sincerely apologize for your negative experience and we will have a member of our team reach out to you shortly to further discuss your concerns and hopefully resolve them. In the meantime, we appreciate your patience and understanding.
Reviewed Dec. 15, 2018
I received an email about a possible settlement with a creditor, had a question about it, so I called and got the answer I needed to move forward with the settlement! I approved the settlement amount there on the phone with the representative and she was so nice and very well informed!
Congratulations on your first settlement, Audrey! It's always a good feeling when you see that notification letting you know you've reached a great milestone! Keep up the great work and please don't hesitate to contact client services when you have questions or need assistance, simply call (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Dec. 15, 2018
This is the only debt relief company that truly works in your best interest. They work hard on your behalf to reduce your debt and allow you to regain your freedom of debt. If your thinking bankruptcy is your only option you need to talk with Freedom Debt Relief first, there is a better solution.
We appreciate you taking the time to write us a great review, Kristina! We always have our client's best interest in mind when it comes to settling your debt. In the future, when you have questions regarding your account, please don't hesitate to contact client services at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 15, 2018
The last call I made for assistance was regarding my credit score in the future when applying for a new lease in the spring. I was told by a representative that a letter could be written explaining I was in a debt reduction program and that is why my credit score has dropped. I hope that this will be all that I need as I will be moving in the spring.
This is a valid concern, Mona. We're happy that you reached out to our team for assistance. If you need any additional documentation, please don't hesitate to reach out to client services at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Dec. 15, 2018
Quickly, I must say this about Freedom Debt Relief. I would never have thought about seeking their help, but I felt that I was in a desperate situation. I am a disabled Vietnam Veteran. I have been seeking my Benefits since 2008. So, my income ceased in 2008. My wife was our only income. We went through our savings and maxed our credit cards. We felt hopeless. But, we feel that Freedom came to the rescue. Thank you.
Not only do we help with financial relief, but we also help with stress relief, Lloyd. We're so happy to hear that you're able to get back on track and moving towards your brighter financial future. Please don't hesitate to reach out to us any time you have questions or concerns, simply call (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 14, 2018
I was applying for a loan to pay off my credit cards. I was turn down for the loan, but was inform that I could consolidate my credit cards and make a less monthly payment. So Freedom Debt Relief has save me a lots of money monthly. So far so good.
We're happy to hear that you're able to save more money on a monthly basis, Ronald! We're here for you every step of the way on your debt-free journey and any time you have questions, please don't hesitate to contact client services at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 14, 2018
Don't know my order number. So far, I have had a great experience from the very beginning. Everyone has been friendly, courteous, patient, very helpful. All of you have been excellent. When I can print, I will be more organized.
Thank you for your great review, Sandra! We're excited to be working with you and if you need any documents sent to you via mail, just give our customer service team a call or email. Thank you for being a part of Freedom Debt Relief!
Reviewed Dec. 14, 2018
The Person spoke with was very good at his job. But he mentioned that someone would call me in regard to the fax I sent on Dec. 12, 2018. Never got a call or an e-mail, so the 4 stars are for the person I spoke with 0 for a return call.
We're sorry to hear that you never received follow-up in regards to your fax, Peter. It typically can take 24 - 48 hours for your documents to be processed. Please don't hesitate to contact client services for verification that your fax was received, please call or email us. Thank you for your honest feedback.
Reviewed Dec. 14, 2018
I’m a new client with FDR. I’ve put my trust in them to help me resolve my debt. I’m looking forward to financial relief and a better financial future. The customer service is spectacular. They seem to understand your situation and are eager to help resolve problems.
We understand that everyone has hardships and we're here to lend a helping hand, Amanda. We're honored to have earned your trust and we're looking forward to your success. Don't forget, we have a world-class client services team that's ready to answer any questions or concerns you have along the way, simply call us or log onto www.fdrclient.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Dec. 14, 2018
This was the best decision I could have ever maded. Nice friendly people. I'm kept updated with my account. Freedom Relief is the correct name because it's been a relief. I love the fact that I can go online at anytime and review my account.
We absolutely provide more than debt relief but stress relief as well, Crystal! We're happy to be working with you and we love to hear that you're utilizing your client dashboard! Don't forget, we have a wonderful client services team available seven days a week to answer any questions or concerns along the way, simply call (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Dec. 14, 2018
My experience was so comforting and my agent made me feel valued even though I’m going through a negative low in life. She gave me hope. All members of the staff have been pleasant and helpful. Communication is amazing and the staff is knowledgeable.
We appreciate your kind review, Kara. We care for all of our clients and we're here for you every step of the way. We're all looking forward to your brighter financial future and any time you have questions or need assistance, give us a call at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for being a part of Freedom Debt Relief!
Reviewed Dec. 14, 2018
Freedom Debt Relief has been successful in establishing a debt solution with our creditors. We have been paying our credit cards for years with no end in sight. Freedom Debt Relief assisted in reducing our credit cards, without Freedom we would not have been successful in reducing our debts.
We're proud to be on your side, Allan! We're all looking forward to your future success and any time you have questions or need assistance please don't hesitate to contact client services at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 14, 2018
They have helped me in an enormous way and I am working my way to being debt free with them at my side. They keep me informed as to my progress and are fair. They help me when I get creditors coming at me and help it get resolved. I would recommend them to anyone who is overwhelmed with debt. They will help you.
Thank you very much for your great review, Nancy! We're proud to be on your side and we're honored you chose us to help guide you to a brighter financial future. Any time you have questions, please don't hesitate to contact client services at (800) 655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 13, 2018
I am still feeling good about the program and feel this is still the best choice I made and have told some of my friends about the program so I am hoping you keep up the things you are doing to make me happy that they go with this program like I did.
Thank you very much for your wonderful review, Debra! Did you know we have a referral bonus program? Please don't hesitate to contact client services at (800) 655-6303 to learn more! Thank you for choosing Freedom Debt Relief and we're excited about your brighter financial future!
Reviewed Dec. 13, 2018
Thank you all at FDR network for assisting me on my debts. You all was with me through it all and was very knowledgeable about my questions. Merry Christmas and happy new year. I will recommend you to my friends.
Hello Robert,
We couldn't be any happier than to receive such inspiring feedback about our company! We work hard to provide all of our clients with a great experience from all aspects of the program and we will continue to keep you satisfied. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 13, 2018
This company has been amazing. They have explained everything in great detail and helped me through this process so much. They handle everything with little involvement of time from me. I highly recommend them if you need help getting your debt under control.
Thank you, Katelyn, for your amazing review and 5-star rating! We very much appreciate you tell others to reach out to us for help as our goal is to make sure we're helping consumers become debt free! We are pleased to hear you have had a great experience thus far! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 13, 2018
I couldn’t be happier with FDR and I wouldn’t have been able to pay down by debt without their assistance! I would still be swimming in uncontrollable debt without FDR. I would also be constantly worried about never getting out from under the constant pressure of overwhelming money problems. Thank you FDR!!!
Hello Julee,
We're so happy that you have joined our program and on the track to a financial freedom! We understand how stressful debt can be and that's why we carry a mission to let others know that we offer a proven solution to help consumers. You have an amazing support team right behind you, continue moving forward on this new journey. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 13, 2018
Easy to have credit cards taken care of and paid off within a reasonable amount of time. Access to online site is easy and you see what's being taken care of and what's next to be. There is always a person to talk to if there are any problems with creditors.
Dear Kassandra,
We really appreciate your feedback. We take great pride in providing world class customer service to all of our clients and making sure they have the best possible experience while in the program. We're also happy to hear that you are visiting your client dashboard as you can see full details on your account. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 13, 2018
I really like being a part of Freedom Debt, because my credit card is being cleared in a nice manner. I probably will have them paid off before my 48 months. I feel the company is taking my debt serious. Kudos to Freedom Debt.
Thank you, Gwendolyn, for your phenomenal review! We are overjoyed to hear that you are satisfied with our program! ! We are happy that we have been able to assist you in becoming debt free! We look forward to continuing to assist you throughout your graduation path. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 13, 2018
Called about calls and a letter saying being turned over to a lawyer and or collector. I was told what to do if I get a letter about being sued -- To report it and who the account was turned over to-- they eased my concern.
Richard, we're so thrilled to receive such positive feedback! We know it can be stressful when receiving letters from creditors and that's why we make sure our clients see that they're not alone, will be with them every step of the way! We also offer legal protection and work with a group of lawyers. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 13, 2018
I asked a withdrawal of the money in my account. Partial for necessities. I have been a customer since July and have been paying monthly. I am on unemployment and am having trouble paying rent. I am therefore borrowing to help for the first time.
Thank you, Elizabeth, for sharing your story and providing us a high rating! We know that our clients have come to us during extreme hardship and that's why we work with our clients to accommodate their request in a timely matter. Keep pushing forward as you're already taking the first step to a financial freedom! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 13, 2018
The agent who help me was great and I would recommend this to many. She explained everything and listen to me and should she cared to help me out to be able to breathe again to see some sunshine in my life.
Hello Lilia,
We appreciate your positive review in reference to the debt consultant who assisted you. Our goal is to make sure clients feel welcome and confident when speaking to us as we know this can be a sensitive subject. We will continue to keep you pleased throughout your program. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Dec. 12, 2018
Talked to Kelsey today. She was able to address all of my issues and concerns. She confirmed I've paid 10 monthly deposits. We have paid off 2 Cards and have settled with 3 more. My big issue was the last settlement. 47 months. At no time was your settlement fee ever discussed. I've been told by two of your people that it is in my terms of agreement. That is not an acceptable point.
We're sorry if you feel you weren't informed enough about our program. We work constantly to improve how we communicate to our clients. We collect a one-time settlement fee once a settlement has been negotiated and authorized by the client and we've started making payments toward the settlement. Our settlement fees vary and are calculated based on the law in the state you live in & amount of your debt. We apologize if these terms were not clearly advised during the enrollment process. If you have any other questions regarding the settlement fees, feel free to give us a call in client services at (800)655-6303 or via email at support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief to meet your financial needs. Congratulations on the several resolved accounts!
Reviewed Dec. 12, 2018
Happy I won’t have to worry about this anymore. You did a great job. Thank you and your company so much and I couldn’t be any happier with Larry ** for helping with all he can do and get me out of a situation I was in for a few years now.
We're so glad to know our program has truly provided you with peace of mind regarding your finances, Larry. It's also very rewarding to know how pleased you are with our service. Thank you for recognizing one of our hard-working debt consultants. We enjoy celebrating our advocates that go the extra mile when servicing our clients. We ask that you continue to contact us in client services anytime you have questions or concerns regarding your account. Thank you for being the best part of Freedom Debt Relief!
Reviewed Dec. 12, 2018
Requested sooner payment to account to ensure funds availability. Have requested in the past and they were always helpful. I'm able to get a quick response and assistance, which is pleasure. I'm glad they are here to help me start fresh.
We try our best to accommodate the needs of our clients when enrolled in our program. It's rewarding to know you've always had a positive experience when reaching out to client services. We ask that you continue to contact us anytime you have questions or concerns regarding your account. Keep in mind you can also view the details of your account by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Dec. 12, 2018
Freedom Debt Relief was my saving grace! Working 2 jobs, going to school and just dealing with all of life’s curve balls left me overwhelmed and overextended all at only 25. Then I started working Freedom Debt Relief and they kept me appraised of every situation and update throughout the process. Everyone was very helpful, courteous, and flexible! Thank you only begins to express how grateful I am for Freedom Debt Relief.
You are amazing to be able to handle all of those responsibilities at once, Andrea! Life is full of curve balls that can leave us all weary and worn-out. It's rewarding to know that our program has successfully helped you in managing your debt and finances. We're also glad to hear that every interaction you've had with client services has been a positive experience. We truly appreciate you sharing this. Congratulations on all of the success you've had with us! As you work toward graduation, know that we are here to support your every step. Always feel free to reach out to client services at (800)655-6303 or via email at support@freedomdebtrelief.com anytime there's a question regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Dec. 12, 2018
I found my experience with everyone great. They were so nice and helpful and thorough on what to prepare for, I hope the rest of the way is this easy. I'm not quite sure how to use the dashboard but I'm sure I'll get the hang of it.
Welcome to Freedom Debt Relief, Melinda! Congratulations on taking the first step on your debt-free journey. We're so happy to hear that our enrollment process was simple for you to follow and understand. We've been working really hard to improve how we communicate with our clients. Also, great job becoming familiar with our client dashboard at www.fdrclient.com. This is an excellent way to stay on top of your progression in our program. As you work toward graduation, please know we are here to support every step of your journey. Always feel free to contact us in client services anytime a question comes up for you regarding your account or navigating your client dashboard. Thank you for choosing Freedom Debt Relief to meet your financial goals. You can do this!
Reviewed Dec. 12, 2018
Freedom Debt was the best thing I could've ever done for my situation. Each and every time I contact them regarding my accounts there is ALWAYS a very knowledgeable and nice person on the other end to make me feel welcome and confident that I can accomplish my goal of being Debt Free!!!
Our advocates in client services stride to provide a world-class customer service experience for each one of our clients. It's rewarding to know you've consistently received this type of service when connecting with us. Thank you much for sharing this, Lisa. We also would like to congratulate you on the success you've had with us. Keep up the amazing work! Please know that we are here to support your debt-free journey. Continue to contact us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Dec. 12, 2018
Sabrina ** was our debt consultant and she was amazing! She was direct and clear in her assessment and made sure we understood every part of the process. Would recommend to anyone struggling with their debt. Every part of our experience was easy, thanks to Sabrina.
Welcome to Freedom Debt Relief, Alexie! We're thrilled to have you aboard. Thank you for recognizing one of our certified debt consultants for a job well done! We enjoy celebrating our advocates that go above and beyond when servicing our clients. It's rewarding to know our program has successfully assisted you in managing your debt. We truly appreciate you sharing this. We ask that as you continue on your debt-free journey, always feel free to contact us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com anytime you have questions regarding your account. Thank you for being the best part of Freedom Debt Relief. You can do this!
Reviewed Dec. 12, 2018
I am so happy with Freedom Debt Relief and recommend them if you find yourself in debt and don’t know how to get out from under all the stress. I trust them and working with them has changed my life. Great experience.
We appreciate you placing your trust and confidence in our program, Brenda. We're amazed to see how greatly you've been able to progress along your graduation path! Thank you for sharing the positive experiences you've had with us as well. We ask that you continue to contact us in client services as other questions come up for you. Congratulations on being so close to your debt-free future. Thank you for being the best part of Freedom Debt Relief!
Reviewed Dec. 12, 2018
This has been nerve-racking at times, however the outcome has been good. I appreciate the help you have provided to me. I am concerned that the program will be longer than originally stated and it is keeping me financially strapped. I hope for the BEST.
We appreciate the honest feedback, Rebecca. Anytime you have a concern regarding your account, always feel free to contact us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com. We're here to assist you in any way that we can. Thank you for choosing Freedom Debt Relief to meet your financial needs!
Reviewed Dec. 12, 2018
The representative was knowledgeable & polite. He helped me understand the move for me. The last time I called I did not get the feeling the person that helped me knew the best move for me but this time it was different.
It's rewarding to know our level of customer service is improving. We work constantly to improve how we communicate to our clients and have made big improvements over the past year or so. Thank you for your feedback and know that we are working on it! We ask that you continue to contact us in client services when you have questions regarding your account. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Dec. 12, 2018
Freedom Debt Relief is a great company. They are working very hard on my credit. Whenever I need to call them, they are very courteous and get you over to the people you need to speak with. I would definitely recommend Freedom Debt to everyone who needs them. The staff is wonderful to work with.
Thank you so much, Michele. We're thrilled to know how pleased you are in our program. It's rewarding to know how well you've been treated by our advocates in client services. We also appreciate the recommendation of our program as well. Please continue to contact us in client services with questions regarding your account. Thank you for choosing Freedom Debt Relief. Here's to a debt-free future!
Reviewed Dec. 12, 2018
I think customer service is amazing. The only issue I have is that I can never speak to a negotiator. I know they are busy but I feel like I’m playing the telephone game. Once in a while, I would like to speak to one to resolve a specific concern.
We appreciate your honest feedback, Patrick and can understand why you would like to speak with a negotiator. However, our negotiators do not communicate with clients. Please understand our negotiators are focused on communicating with creditors and are working constantly to obtain structured settlements for our clients. Therefore, it is our responsibility in client services to communicate with our clients. We ask that you continue to contact us in client services anytime there's a question or concern regarding your account. Thank you for choosing Freedom Debt Relief.
Reviewed Dec. 12, 2018
Very customer friendly! Kept the process smooth and simple for me and answered all my questions. They have been with me every step of the way and made the whole process very easy to follow through. Definitely would recommend them to anyone needing help!
We appreciate you complimenting our level of customer service. It's also rewarding to know that all of your questions regarding our program have been answered. We want to make sure our clients fully understand the details of their accounts. Thank you so much for sharing! Great job on the many successes you've had since enrolling with us, Brittney! Please continue to contact us in client services with any questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Dec. 12, 2018
The right word was chosen because I feel so free from the burden of debt. My God thank you. My stress has been lifted. I also appreciate the fact that you keep in touch with me and I can call you at any time regarding any concerns I may have. I appreciate your availability for court proceedings, etc. I also am thankful for the legal team. They are awesome.
Thank you so much for the positive feedback, Deborah. One of our top priorities is to provide our clients with peace of mind. It's so rewarding to know you immediately felt this when enrolling into our program. We're also glad to know that you appreciate all of our communication efforts! We believe it is imperative for our clients to remain up to date regarding the status of their accounts. Great job opting-in to the legal services protection plan. Please continue to contact us in client services at (800)655-6303 or via email at support@freedomdebtrelief.com with questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Dec. 12, 2018
I joined Freedom Debt Relief in May of 2018. I set up my monthly payment and schedule and was on my way. Two things that were beyond my control took place. My mom needed ear surgery and my engine blew in my car. $2000.00 and 15 insufficient fund charges from my bank I decided that bankruptcy was my only choice. I called FDR on November 13, 2018 and gave them my decision. I was informed that it would take 21 day (3-15 business days) for me to receive my money back.
On December 10, 2018 I called and asked where my remaining funds are and was told again it would take 3-15 business days. I asked the gentleman on the phone to check the date I terminated FDR. He paused and said, "Let me talk to my manager. I'll be right back." I was told that I would receive my money on the 11th of December. December 11th and no money. I called again. Again I was told the 3-15 day monologue. He then went to a manager and I was placed on hold for 10 minutes. He came back and said that I had a debt settled and that took 2-3 weeks. After that it would take 3-15 business days... yada yada yada. The debt settlement has been completed about 2 weeks ago. I explained to him that the remaining money was mine and that they were free to take whatever I owed them and that if the remaining money was not sent to me by the end of this week that I will contact the BBB and my state's Attorney General for satisfaction.
We are so sorry to hear of your extreme dissatisfaction, Mr. Mooney. When clients terminate from our program, any outstanding fees are collected from the funds in the dedicated account. However, if no fees are owed/scheduled, all of the remaining funds are then returned to you, the client. If there are any outstanding fees scheduled, it can take up to 15 business days for the termination process to complete. Any funds owed to you are then refunded. Depending on the financial institution, the funds can be returned via physical check that is mailed out to the client or an ACH deposit into the banking account affiliated with our program.
We would like an opportunity to address the concerns you shared today. A team member will be reaching out to you shortly. We appreciate the honest feedback, Mr. Mooney.
Freedom Debt Relief Company Information
- Social media:
- Company Name:
- Freedom Debt Relief
- Company Type:
- Private
- Year Founded:
- 2002
- Address:
- PO Box 2330
- City:
- Phoenix
- State/Province:
- AZ
- Postal Code:
- 85002-2330
- Country:
- United States
- Website:
- www.freedomdebtrelief.com
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