Freedom Debt Relief Reviews
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About Freedom Debt Relief
Freedom Debt Relief (FDR) earns positive marks from customers for its communication, transparency and negotiation results, with a 4.5-star rating across 34,000+ verified ConsumerAffairs reviews. Founded in 2002, Freedom Debt Relief is a nationwide debt relief company that provides debt settlement services and client education. The company requires applicants to have at least $7,500 of unsecured debt. Its fees range from 15% to 25% of enrolled debt, depending on the state where the client lives and the amount of debt they enroll.
Visit www.freedomdebtrelief.com- No fees until settlement reached
- Highly rated customer service
- Works with high debt amounts
- Can lower your credit score
- Some reports of communication issues
Freedom Debt Relief Reviews
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- 4,921,192 reviews on ConsumerAffairs are verified.
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- 4,921,192 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 13, 2019
After a month of this service I get a generic email advising how to contact my lenders in writing to stop ACH payments from my checking account. When I was told they will negotiate everything. Too late. Now the bank is after me for almost $600. For Insufficient fund's. The equivalent of passing bad checks. In addition to the fee's. In California I can be jailed for this. So this now left me without food, money and not enough to pay my property taxes or my utility bills. I should have just negotiated with my creditors on my own.
Reviewed Feb. 13, 2019
Very early in the process but very satisfied so far. This is the scariest part for me because I’m so used to paying my bills on time, however the people at FDR make me feel completely confident that everything will be fine.
Hello Jamie,
We greatly appreciate your feedback. We are very glad you enrolled in Freedom Debt Relief and we are confident you will see phenomenal results. We are very excited to see you become debt free! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 13, 2019
So far, FDR has been very helpful and accommodating in this painful process. They are prompt in returning messages and very helpful and professional when you call. I would recommend FDR for anyone in a debt situation. They take care of the difficult stuff for you.
Hello Ernest,
Thank you for your positive review. At Freedom Debt Relief, we are glad to negotiate and resolve all of your accounts. We would greatly appreciate if you recommend our program to your friends and family. Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 13, 2019
The agent on the phone was very helpful with my needs. She was friendly. I was having trouble making the scheduled payment, so she was able to lower it for me. It was taken care of right over the phone. No waiting.
Thank you for sharing your review, Lori. We care about you at Freedom Debt Relief and we will continue to show excellent customer service. We are excited to see your accomplishments in becoming debt free! Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 13, 2019
I can not describe exactly my experience as it is still in the process and nothing has been settled yet. I hope some my credits will be settled soon as I am really in Financial Distress. My lenders keep calling asking for my payment but I always reach out or forward their letters to Support. So far 3 of my lenders still call or email me. But I trust Freedom Debt Relief that they will be able to help me. Thank you.
Hello Gary,
Thank you for your honest review. We are very glad you joined Freedom Debt and we are confident you will receive great settlements on your accounts. We are looking forward to seeing you debt free! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 13, 2019
I was given so much information I was beginning to get confused. But the representative took his time to explain each and every question I had. Nothing has been accomplished yet except my peace of mind. I no longer worry about bill collectors or running out of money before my SS check comes. I know my finances are being handled by someone who cares. So far, so good. Peace of mind is a big issue and that's resolved. Next will be watching my debt disappear.
Welcome to Freedom Debt Relief! The information we provide in the beginning can be overwhelming, MaryAnn. We appreciate your honest feedback. It's extremely rewarding to hear your debt consultant was able to help you make sense of it all. The greatest reward is knowing we have successfully provided you with peace of mind regarding your finances. Please know that client services is available 7 days a week to address any questions or concerns that come up about your account. You can also view the details of your account by logging onto your client dashboard. Thank you for choosing Freedom Debt Relief as a guide to financial freedom.
Reviewed Feb. 12, 2019
There is actually enough words to say how happy I am with Laura! She is amazing and friendly. I was looking for debt consolidation and she explained the difference and I followed her suggestion and I was accepted! I cannot explain how happy I am with Laura!
Thank you for your review, Amy. We are glad to provide excellent customer service and professionalism to all of our clients and we are very proud of your experience with Laura. We wish you the best through your completion of Freedom Debt Relief. Please reach out to our Client Services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 12, 2019
Great program to help get rid of debt. Very helpful and the people are friendly and patience to talk to. Would highly recommend this program to any one that needs help. It's tough while you're going though the months. But when you get halfway you know there's a light at the end of tunnel. Very pleased with the results.
Hello Gary,
Thank you for your wonderful review. Freedom Debt Relief is happy to assist you with your accounts and we will continue to provide excellent customer service and professionalism through your graduation. The light at the end of the tunnel is coming soon and we would be glad to see you recommend our program. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 12, 2019
Great service, always helpful whenever called. Peace of mind, we have accomplished lots of debt relieve, the negotiation are well made and creditors accept and negotiate. When I call they are really knowledgeable of the product protect our integrity. Recommend anybody going thru a hard situation to call Freedom.
Thank you for your review, Victor. At Freedom Debt Relief, we strive to provide excellent customer service and we are very proud of your accomplishments so far. Soon you will become debt free and we would be overjoyed to see you recommending our program. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 12, 2019
It gives me more confident in seriously getting rid of my debts more than half. I trust them based on the feedbacks I got From their Clients. Thank you Freedom Debt Relief for creating this kind of program that help us so much.
Hello Fretzie,
Thank you for your wonderful review. You made the best decision to choose Freedom Debt Relief and we will do our best to resolve your accounts in a very timely manner. We are confident you will see great success! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 12, 2019
The name of the company speaks for itself! The staff members are very professional and very active responding to every concern I have had. I am now free of debts and it would have taken me a lot of time, headache, and stress if not for FDR. Their legal counsel department are very nice as well. Again, thank you FDR. February graduation is the best birthday gift to me!
Hello Robert,
We greatly appreciate your positive feedback. We are thrilled to have you apart of our debt resolution program and we will continue to assist you in every way we can. We are looking forward to your continued success! Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 12, 2019
When your breadwinner loses their job and major health problems become a constant, despair was a constant companion. Freedom Debt Relief was a God send. I finally can breathe. Freedom Debt Relief walked me through the process and are always available to provide support.
We appreciate your honest review. You made the best decision when you joined Freedom Debt Relief because we will lead you to financial freedom. We are confident you have a bright future ahead of you! Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 12, 2019
It seems to be taking a very long time. They don't contact your accounts until they have so much interest and late fees to make your settlement look much better than it actually is. This is disappointing. It would feel better to me if this wasn't the way it was done. My credit was a 710 and has dropped to the low 500.
We appreciate your honest review, Christine. We're very sorry to hear that you're disappointed in your savings. We can confidently say that we always have your best interests in mind when it comes to negotiating your accounts. If you compare our fees to the 100% debt + interest % + late fees + penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt - principal, fees, interest and all. If you have questions for us, please contact our client services team by calling or emailing us. Thank you for choosing Freedom Debt Relief.
Reviewed Feb. 12, 2019
So far they have been fantastic! Their separate legal dept was totally uncooperative. Everyone at Freedom I have talked to has been wonderful. They have negotiated settlements for me on my accounts. I wish I would have done this sooner.
Hello Kimberly,
We admire your lovely feedback about our company. We're happy you joined our program when you as it's never too late to make a change. We look forward to watching you become debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 11, 2019
Was a pleasant experience on the phone. Was treated with respect and dignity. The person who answered the phone was able to look at my account and help me with my questions. First time caller, was pleased with the experience.
Reviewed Feb. 11, 2019
I am very hopeful this will work! Time will tell but I am ready to get out of this debt and your company explained things clearly and the follow up information was very helpful... I'm only one month into it so I am worried about the increased harassing calls etc before we can settle but I'm hoping it won't get too bad and can settle fast.
Dear Janet,
We would like to welcome you to Freedom Debt Relief! You're in good hands and we're delighted to be able to assist you with your debt and have you become financially free! We don't want you to worry about receiving creditor calls. We have a solution that has helped eliminate them. Our client service department would be more than happy to walk you through what you can do. Please reach out to our client services department for further assistance. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 11, 2019
I'm generally happy but worry about my credit score in the near future. I will soon be selling my house and be debt free. I want to soon after purchase a different car and apply for another home loan. Not sure what my score will look like.
Thank you for your feedback, Lawrence. This is a fair concern to have. Depending upon the condition of your credit report at the time you enroll, a debt settlement plan like ours could have a negative effect on your credit report and credit score. The good news is rebuilding credit is far easier to do than get out of a sizable debt problem. Almost everyone can have excellent credit in two years or less following a simple plan. Please let us know if you have any other questions and/or concerns. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 11, 2019
Since working with Freedom Debt Relief I feel there is a way out of our financial situation. The dashboard is a great tool, but when I call to ask question, there has not been one person who has not gone out of their way to help me, teach me and not make me feel belittled. I have also had to work with NLLG, Lisa **, and that entire experience that could have been bad was handled quickly, communication was excellent and the resolution was far better than expected. In all FDR and NLLG have been far above my expectations and I can't wait till the next structured settlement. I would recommend FDR but would also say, you have to follow the program, keep up your deposits and check the dashboard regularly. FDR gives you all the tools to know your progress, deal with unexpected situations and how to go forward.
This is a phenomenal response, Mary! We are very proud to have you apart of our debt resolution program and we will continue to deliver excellent customer service and professionalism through your graduation. We would be glad to see you recommending our program to your friends and family. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 11, 2019
I am just beginning my journey with FDR. I have never had such professional and caring help from All I have spoken with at this point. I need their help and look forward to getting my debt paid off. I plan to stick with the program as instructed.
Hello Joseph,
We greatly appreciate your positive feedback. We are very glad to have you apart of Freedom Debt Relief and we will continue to demonstrate exemplary customer service and professionalism. We are looking forward to seeing your accomplishments in becoming debt free. Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 11, 2019
It has been very good working with FDR on getting out of debt so fast and easy. When I had questions I went online or made a phone call and got quick answers. I have been in the program over one year and it works BETTER than I thought it would.
James, we love to receive such positive feedback about our company! Thank you for sharing your success thus far. We look forward to having you become debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 11, 2019
Being suffocated by debt is a tremendous burden on a person. I wanted to pay my bills but the interest rate was so high. It got to a point where I'd spend all my money on making my minimum payments and not be able to have $10 to buy gas on my car because it would all be eaten up by interest. By consolidating my accounts though Freedom Debt Relief, it has taken a lot of pressure off my shoulders. It is a great relief to know that my bills are being paid. The reps are totally awesome. If I get an alert or I don’t get an alert and if there’s something I don’t understand, I contact them and they’re on their toes continuously. I talk to them on a weekly basis and they don’t mind, they take the time and they’re courteous. I talk for at least 45 minutes with them. I explained to them how nervous I was at first and how pleasant it is that I have someone that understands. It’s very nice to be able to talk to someone that can make me feel good inside.
The cost is very reasonable considering what I was paying out every month for my cards. It’s a very small fee to pay to have some freedom and now, I have a bit of money in my pocket. The amount that I was paying was cut right in half. I’ve not even been a year yet with the program and at this stage of where my account is at, Freedom Debt Relief is doing a wonderful job. They’re moving really fast to clear up all my debt. They're most helpful and I’m telling all of my friends about it.
Thank you very much for your wonderful testimony, Fawn. We're happy to provide you with the helping hand that you deserve and we're thrilled by your success thus far! We're here for you every step of your debt-free journey and please continue to contact us any time you have questions no matter how big or small! Our client services team is available to you seven days a week and can be reached by calling or emailing us. Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 10, 2019
Freedom Debt Relief customer service agents, have always been super helpful and knowledgeable in helping with my account, each and every time I have had to call in and inquire on something about my account. The matter or question has always been resolved with each call.
Thank you, Antonio, for your wonderful feedback! We strive to provide world-class customer service and it makes us happy to know you have experienced it yourself. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 10, 2019
Nancy **, Dealt with me and helped me through everything. I gave her quite a hard time because, I didn't know how to handle this situation and she was patient with me through roughly 2 months while I was trying to make a decision.
Dear Annmarie,
We're thrilled to receive such powerful feedback of your debt consultant. Our goal is to make sure clients feel welcome and confident when speaking to us as we know this can be a sensitive subject. We applaud each client when taking their first step to becoming debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 10, 2019
My personal consultant Guy A. was a pleasure to work with. Explained everything thoroughly, always available and responds quickly to my emails and calls. So far extremely happy with the whole experience. I would recommend this company to anyone who is heading in to troubled waters with their financial situation... It’s fast, easy, and extremely professional.
Hello Eric,
Thank you for your wonderful feedback. We are happy to have provided excellent customer service from the moment you enrolled in Freedom Debt Relief. We are excited to see your accomplishments in becoming debt free and we would be overjoyed to see you recommending our program. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 10, 2019
I felt like I was "going under" fast. Freedom has changed that and I now know, it might take some time, but it will be ok. The lady that spent time with me at first was absolutely awesome. I was scared and she worked with me for hours. I highly recommend Freedom to ANYONE for any amount. Now, I know what I cannot do and will never get in that position again, thanks to them and their consulting with me.
Hello Darlene,
Thank you for sharing your review. We are so glad you enrolled in Freedom Debt Relief because we want you to obtain financial freedom. We have your best interest in mind and we would be very pleased to see you recommending our program. Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 10, 2019
I feel that my creditors should have been notified of my decision to sign up. I had not ever been late with payments, and I am receiving calls, but they are robot calls. I do not know what I should do.
Hello Kathy,
Thank you for sharing your honest feedback. Typically, we reach out to your creditors four to six months after you enroll to negotiate and resolve the account. It is necessary to build up funding in your dedicated account so we can have leverage over your creditor. In regards to the communication from your creditors, one of our client advocates would be glad to explain how to reduce and minimize the number of calls. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 10, 2019
Just started last month, need to advise how much is need in account before the negotiations will start, other than that everyone very nice and helpful. They rush to get you signed up but then everything goes to a standstill till you build up fund.
Hello Gerri,
Thank you for sharing your review. Typically, our negotiation starts four to six months after you enroll in the program or about twenty percent of an original account balance has been built up in your dedicated account. Depending on your accounts enrolled, we can do our best to speed up the negotiation time with supplemented funds. One of our client advocates would be happy to explain this further, simply give one of them a call. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 10, 2019
Your program has really lifted a weight off of my shoulders. It has also helped me to be more proactive in being debt free in the future. I shredded my cards and I am not going back to the life that brought me to you! Thank you!!
Hello Orvileta,
Thank you for sharing your amazing review. We are glad to lift that weight off your shoulders and give you the peace of mind you deserve. We care about you becoming debt free and we are confident you have a bright future ahead of you! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
The representative I spoke with was a great help, and she took care of my needs very quickly and accurately. Plus she supplied me with additional information regarding the upcoming program graduation, which I was not up to speed with prior to my phone call. Very much appreciated.
Hello Joshua,
Thank you for your positive review. We are very glad to provide excellent customer service and professionalism through your graduation. We have your best interest in mind and we are looking forward to your accomplishments in becoming debt free! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
Notified settlement reached on an account in the file. Elated when I spoke customer service representative, very informative about the status of the payments. Reassured me to continue and reach the goal of service and the completion of the program. Thanks again.
Congratulations on your settlement, Sandra! We're happy to hear that you're pleased with your progress! We're looking forward to your next milestone and in the meantime, please contact us when you have questions about your account! Our client services team is available by calling or emailing them. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
Due to my personal bank account being hacked, I requested that FDR allow me a one time monthly deposit restructuring. The person on the phone in customer service I believe her name to be Terry was very cheerful and her willingness to accommodate my request and her sympathy for what I was experiencing and her cheerful personality went a long way to making things better. There should be more people in the world like Terry.
We're happy to help you at a time when you need it most, Richard. We're thrilled to know that Terry was able to take care of your requested deposit modification and we will be sure to pass on the kudos! In the future, should you have questions for us or need assistance with your account, please continue to contact our client services team! They can be reached via phone or email. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
My experience with Freedom Debt Relief has been excellent. The people are very professional, courteous and compassionate to my needs. I have tried other debt management programs and this one by fair excels all others. I would highly recommend this program to anyone who needs this service for help. This is definitely a five star program.
We're delighted to hear about your great experience, Nancy! We work hard to meet expectations like yours and we're happy to know that we've hit the mark! We're here for you every step of your debt-free journey and any time you have questions for us, please contact our client services team by calling or emailing them. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
I want to thank Nick. He really did a great job taking me with you to solve my problems. He was very helpful and he make me feel very comfortable. Also I have good advices that help me out. Thank you and I am happy he will be my main contact for the following years.
We're thrilled to hear great feedback about our representatives, Edna! We will be sure to pass on your kudos to Nick! Also, did you know that we have a top tier client services team in-house seven days a week to answer any questions or concerns you have along the way? They can be reached by calling us or log onto your client dashboard and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
I am so thankful I decided to finally deal with my finances. FDR made everything so easy and are so great to deal with. I no longer have to be stressed out... there’s a light at the end of the tunnel!
Congratulations on taking the first steps towards resolving your debt, Julie! We are proud to help guide you to your debt-free future! We're always on your side and should you have questions for us, please contact our client services team, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 9, 2019
This company lied to me and now my credit issues are worse than before. Never use them. They will lie to you to get your business. I was told they will pay my creditors with negotiation. I paid them a monthly amount to which I thought was to be used to pay my creditors. It wasn’t until 2 months later that I found out they never paid anyone. So now I’m really in a hole with everyone. My credit score dropped almost 200 points. I would have never gone with this horrible company had they told me the truth. I plan on filing suit against them for customer fraud.
We appreciate your honest review, Bonnie. A debt settlement company like ours can have a negative impact on your credit score and it's openly discussed to our clients throughout the enrollment process. We sincerely apologize if there was any miscommunication and we hope that we can work together to resolve your concerns. We will have a member of our team reach out to you to discuss this further. Thank you.
Reviewed Feb. 9, 2019
My consultant Anthony ** made the process of enrolling go so easily. I could tell he was very experienced and was able to answer every question I had in regards to the program. I wish there were more Anthony's out there that can take difficult process and make it go so effortlessly. Thanks to Anthony I now have peace of mind and know upfront all of the details of the program. Thanks Anthony! High Five!
We consider ourselves very lucky to have wonderful consultants like Anthony and we'll be happy to pass on the kudos, Joseph! We're thrilled to know that you have the peace of mind that you deserve. We're here for you every step of your debt-free journey and should you have questions for us, please reach out to our client services team! They can be reached by phone or email. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
So far so good. I'm still getting phone calls but not as much. I'm sure they will diminish as we go further. Again thank you for your help. You can be certain that I will recommending anyone that is having a problem such as mine.
We appreciate your phenomenal review, James! You're absolutely correct, as you move forward those pesky creditor calls will eventually cease. We're proud to be on your side and should you have questions for us along the way, please don't hesitate to contact our client services team. Give them a call or email them. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
I have been very happy with Freedom Debt Relief and I will be so relieved when all the settlements are paid. This is a financial hardship on us, since my husband and I are retired and in bad health. I always recommend Freedom Debt Relief to all my friends and family.
We appreciate you taking the time to write us a wonderful review, Patricia! We're happy to help you at a time of need and we'll be here for you throughout your journey with us. Any time you have questions regarding your account, please contact our client services team, simply call or email them. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
They are very professional and so far have helped in some of my payoffs. I gave a 4 star rating only because completion is still forthcoming. They have helped greatly and I am looking forward to completion in the near future.
Thank you for your great review, Linda! We're happy to help you resolve your debt and congratulations on the success you've seen thus far! Should you have questions for us in the future, please feel free to contact our client services team by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
Excellent service Freedom Debt Relief. Really had my back and I really like that so l would recommend them to Freedom Debt Relief to get them out of debt. I'm almost at my graduation date and I will be glad to start over.
We're so proud of your progress, Adrian. It is our pleasure to accompany you on this journey. We also appreciate you recommending our service to others. As you approach the finish line, know that we are still here to support your every step! Client services is available 7 days a week to address any questions or concerns that come up for you. Thank you for being the best part of Freedom Debt Relief. Here's to your debt-free future!
Reviewed Feb. 8, 2019
I like this company. They are very polite and help you resolve your debt. It takes a little longer than I expected. I would advise to join the legal team to help with the collections. I needed them a few time. Overall pretty satisfied with the service. I can't wait till I am debt free. Thank you Freedom Debt Relief.
We appreciate your kind feedback, Tina. Our process does take some time, but as you can see, it does work! Opting into the legal services subscription plan is a very wise idea. Thank you for reiterating that! We also appreciate you sharing the many benefits you've experience while enrolled with us. Keep in mind you can monitor your progression by logging onto your client dashboard. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Feb. 8, 2019
Anthony ** was very professional in helping me to get set up with Freedom. He was very patient and gave me a lot of good advice. It was a very smooth procedure and did not take long to complete the enrollment.
We're so glad to hear, Christie, that you were well-guided through our enrollment process. Thank you for sharing! We're thrilled about how quickly you've progressed in our program. As you head toward a debt-free future, always know we are here to support your every step. Always feel free to reach out to us with any questions regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
I am very pleased with Freedom Relief and they are working very hard at resolving my debt. Couldn’t be happier. There have been many challenges however we have managed to resolve several of my creditors faster than I thought. It’s been an awesome experience working with Freedom Refief and recommend this office for your credit relief matters. They will work with you diligently.
It's rewarding to hear how pleased you are with our program, Lydia. Thank you for sharing the positive experiences you've had with us. Congratulations on the progress you've made! You are certainly headed toward a debt-free future. Keep in mind you can monitor the journey by logging onto your client dashboard Thank you for choosing Freedom Debt Relief as a guide to financial independence!
Reviewed Feb. 8, 2019
They have accounts listed that don't exist. Fail to assist in correcting them. Take no action on accounts about to go into collection. When asked to change something they refuse. I've had one judgement placed on credit file without any notice.
We're so sorry to hear of your many disappointments, Ken. We would appreciate an opportunity to address any discrepancies you may be seeing on your account with us. We would also like to thoroughly go over the details of your enrolled balances. A team member will be reaching out to you using the contact information we have on file. Thank you for your honest feedback.
Reviewed Feb. 8, 2019
Overall I have not been too happy with the way this program works! Until I see the final results, then I will comment more accurately. I have a difficult time not keeping my payments up to date, therefore, until these debts get resolved, I cannot provide a true representation of this; "Debt Relief Program!"
We appreciate your honesty, Rudy. We're very sorry to hear that you're not happy with the custom plan we've built for you. We understand that our program takes some hard work and can be a big adjustment. Your first settlement should come between the first three to six months of your program and when you see your great savings, you'll see that your hard work was worth it. Our program requires commitment on the part of the client and it doesn't happen overnight. But it works. Should you have any questions for us, please contact our client services team. Thank you for choosing Freedom Debt Relief.
Reviewed Feb. 8, 2019
After a battle with cancer my way of life changed. I no longer controlled of my finances. Freedom Debt Relief and its helpful and informative staff listen to my situation and give me some valuable information. I can BREATHE again!
We're proud to be on your side and help you regain control of your financials, Valerie! We hope that you're moving forward positively! Should you have questions for us in the future, please contact our client services team. They can be reached by calling or logging onto your client dashboard and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
The NLLG has been up & down, this last one (Target) it's been paid, Chelsea ** says we didn't send all the paperwork of the summons but sent all 13 pages! With FDR, needs little more communication!! Have at least 2 other accounts paid off...one from almost 2 years ago. I keep calling and told that one will be updated to paid but that was about 2 weeks ago!! I talked to my brother and he said that we went about it all wrong... Each account was supposed to be fully paid off and then go to the next one. I didn't know that so I inadvertently allowed to settle on couple 48 months. Does that mean when we get the others paid off that they will pay off in higher payments?
Hello Stanley,
We're really sorry to hear that communication has not been clear and has caused a negative experience for you. We are more than happy to review your account and resolve these concerns so we can help you reach your graduation path and be completed from the program. A member of our team will be reaching out to you for further assistance. Thank you for giving us the feedback you've been experiencing.
Reviewed Feb. 8, 2019
I had the best experience. This was my first time doing this and I was put at ease from the beginning and very impressive. Brandon ** was my representative and he was awesome. Even after I was put through to the welcome team. Very professional and listened and answered all of my questions with no problem. Thank you.
We appreciate your great feedback, Tosha! It's rewarding to hear that our team is taking great care of you throughout enrollment! We also have a top tier client services team available to you seven days a week and they're eager to answer any questions you may have for us along the way. Client services can be reached by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
Everything and everyone has been great so far. Just in the beginning stages. Will know more after negotiations with the credit card companies begin. Everyone has been very helpful and I am looking forward to being out of debt! There is hope!!!
Welcome to Freedom Debt Relief, Kathy! It's rewarding to hear that your experience has been great! We're excited to get to work and negotiate great settlements for you. In the meantime, should you have any questions for us, please contact our client services team. Simply call or log onto your client dashboard and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 8, 2019
Before I called Freedom I didn't know what I was going to do but talking to Josh I can get some sleep tonight. He was so nice and caring. It was a great adventure. I would definitely tell my family and friends.
Thank you for your wonderful review, Sandra! We're thrilled to know that you have the peace of mind that you deserve. Did you know that we have a referral bonus program for our clients? Please feel free to contact our client services team to learn more! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 7, 2019
I was totally at ease and comfortable with my explanation of how things work. I am so looking forward to working with you in the future. I am anticipating my debt free future and planning on retiring in 5 years with much happiness!
Welcome to Freedom Debt Relief, Susan! We're excited to help you reach your financial goals! We'll be here for you throughout your debt-free journey and please don't hesitate to give us a call should you have questions regarding your account. Our client services team is available seven days a week and can be reached by calling us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 7, 2019
I have just gotten started but everyone has been very helpful. I hope to work with the Freedom people and my credit companies to get the most satisfaction for everyone involved. Thank you for taking my case and helping.
Welcome to Freedom Debt Relief, Carolyn. It is our pleasure to accompany you on this journey. Thank you for sharing the amazing service you've received since starting with us. As you begin your journey, always know that we are here to answer any questions or concerns that come up along the way. Client services is available 7 days a week and can be reached via phone or via email. Thank you for choosing Freedom Debt Relief to accomplish your financial goals!
Reviewed Feb. 7, 2019
This process was easy and my representative Corey ** was very thorough with his explanations. He was courteous and did not make me feel like a bad person for having so much debt. I would recommend this process to others with this company without hesitation.
We're glad to hear the details of our program were thoroughly explained to you, Debborah. Congratulations on completing our program! It's exciting to see another client accomplish their financial goals. Did you know that we offer a referral bonus? Feel free to contact client services for more details. Thank you for choosing Freedom Debt Relief! Enjoy your financial freedom.
Reviewed Feb. 7, 2019
They seem to keep their promises. They get the company’s approval to lessen their rates and give you the break you need to become debt free. I would recommend this company to everybody who needs help with their finances and Wanna get out of death quickly.
We appreciate the strong vote of confidence, Nancy. Congratulations on how successful you've been in our program. You are certainly headed toward a debt-free future. As you continue the journey, keep in mind you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Feb. 7, 2019
First of all I never signed on with FDR. I signed up for this program with Accredited Debt Relief and was told my representative Would be my “go to” person for the entire program. However, whenever I went to go back to discuss anything with him, he was unreachable. So I went over his head to look for one of his superiors and was told that my account was not with them, it was with FDR now. However when you call FDR you get a new person every time and there’s no consistency in the things that you’re told. Also whenever I entered into this venture, I knew that my credit score would take a hit. So I asked my original representative approximately what kind a hit will I be seeing. He said it varies from person to person but usually around 100 points. My credit score dropped 230 points.
FDR has been able to negotiate deals with my three creditors but the percentage rate of each is very different from Deal to deal and different from what I was originally told. Also the last deal with the 3rd creditor has just been sorted out after 2 yrs. Upon trying to discuss my issues with one of their representatives about the % rate of settlements being different from what I was originally told, they completely changed what they said again. When I argued that they were changing what they had already told me they said they weren’t. I offered for them to look up the conversations since they are all recorded - they did not bother to look. Once again I asked, "How come I can’t talk to my original representative" and they told me that I was a FDR client and I corrected them and told them no I was with Accredited Debt Relief. I have ceased to argue with them because I just want to finish the program and hopefully get my credit high enough to buy a bicycle.
Dear Rebecca,
We're so sorry to hear that you feel you weren't informed enough about our program. We work constantly to improve how we communicate with our clients at every stage of their program. When a client enrolls in the program they must sign the Freedom Debt Relief agreement to ensure they understand what they are enrolling in and they are aware it's with our company. Even after the initial call with the debt consultant who assisted you our clients are required to do a Welcome Call to go over their contract and confirm with the client that they are joining Freedom Debt Relief, so everything is covered about the program. We do not keep anything from our clients. We do work with different business partners who refer clients to us on daily basis. We are more than happy to review your account with you and resolve the concerns you are having. A member of our team will be reaching out to you.
Reviewed Feb. 7, 2019
Updated on 07/19/2020: Freedom Debt Relief has been so helpful and we have had a fantastic time with them. We've been with them for two years now. We've added accounts to it and they've closed out 15 of the accounts that we've had. We got rid of the credit card debt and a bunch of debt that we had for moving and with different electric companies. They call the creditor up and ask them what they'll settle for, and then they call us and ask if we’re agreeable to that. If we are, that's fantastic. If not, then they try to get them to come down lower. We owed Jared $6,000 and Freedom got it all the way down to 2000.
Freedom looks at your debt and then they will tell you how much they feel you need to pay on it. We have a certain amount that we pay each month and they take a small percentage. We pay $360 a month. But I also had an apartment complex that was just outrageous and I got two dogs. There was nothing in my lease that said that I couldn't have two dogs but they had a hissy fit because I had two Yorkies. We had to break our lease four months early and they said they couldn't help us with that. Even when we did that, we told them that we were going to have to bring our payment down and that was no issue.
Whenever we couldn't make a payment, Freedom would call up and ask what happened. You just need to be honest with them. If you’re honest with them, they’ll work with you. I told them that my son passed and it was unexpected. With the funeral costs and everything else, we were behind on our bills and it was gonna take me a couple of months to catch up. They have been absolutely wonderful during this time with my son passing. They totally understand that life happens and we have no control over it. There's no high pressure about them.
We've had a wonderful experience with Freedom and they're getting all my debt paid off. They paid off a lot more than I could have paid off in two years’ time. You just send your payment in and they'll hold that payment. When you have enough, that's when they'll call a creditor and tell them that they can pay this off. None of the creditors can fault you because you're in debt consolidation. You also don't have to put up with the calls from them anymore. And if anybody calls, they give you the lawyer’s name, his phone number and you refer them to him and he'll take care of it. So for the little bit of money that Freedom takes out, it's worth it ‘cause you're covered.
Original Review: Asked to add a new account for consideration. It was handled in a quick and timely manner. The accounted was added and has a date set for resolution. I would and have recommended this program to family and friends.
We're happy to hear that we were able to complete your requested adjustment quickly, Mary! Please continue to reach out to us when you have questions or need assistance with your account. Our client services team can be reached by calling or chatting with us! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 7, 2019
Freedom Debt Relief has been a great company for us. Very professional and highly knowledgeable about debt consolidation. The constant nagging phone calls go away and the worry of filing bankruptcy does also. May take a little longer, but so worth it. Great people!!
We're thrilled to hear how great of a benefit our program has been for you and your family. Thank you for complimenting the service that's been provided to you, Julie. Congratulations on the amazing progress you've made! Thank you for choosing Freedom Debt Relief to meet your financial goals.
Reviewed Feb. 7, 2019
Freedom Debt Relief took a lot off my shoulders. I trust them to take care of all my debt. It is a relief not getting phone calls and letters in the mail from creditors. They take care of it all. And they keep me informed on what is being taken care of. I definitely recommend Freedom Debt Relief. Thank you.
Thank you, Joann, for your delightful review and rating! We strive to provide excellent service to all clients while settling all accounts in a timely manner. We also appreciate your recommendations. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Original Review: Feb. 7, 2019
Freedom Debt Relief is good to work with, however, they misrepresented their ability to reduce the debt amount. When we began the program, the representative whom sold us on their capabilities stated Freedom would save us between 40 and 50 percent from our enrolled balance. I am now in a position to pay out early, however, their results were a savings of only 12% collectively.
We were able to negotiate outside of Freedom and reduce a couple of debts by 50% and no interest fees. Freedom's fees totaled 33% of the settlement amounts, Hence for example if a settlement were to be $1000.00, another $330.00 would be added for their fees resulting in a $1330.00 payout. In essence, the negotiated reduction ranges in the 40% range, but after you pay their fees, your savings is only 12%. If you have a total debt load of say $50,000.00, you can expect your out of pocket cost to be $44,000.00. In all conversations in which I attempted to nail Freedom down on their fees prior to engaging, they never answered the question, they evaded answering. Good luck!
Dear Ray,
We appreciate your time by providing us with your honest feedback. We're sorry that you feel that the reductions of your accounts haven't been significantly where you expected it to be. We also apologize if you feel you weren't informed enough about our settlement fee. We work constantly to improve how we communicate with our clients at every stage of their program. Our settlement fees vary and are calculated based on the law in the state you live in & the amount of your debt. The Average is 20%. No client is charged more than 25% - confirmed by our legal dept. Even with our settlement fee, we collect it's still proven that you are saving much more than paying the creditor 100% of the debt + their interest %+ late fees + penalty fees. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt - principal, fees, interest and all. We do not collect the settlement fee until we have done our job and until you approve the settlement we have reached with the creditor. We always have the best interest for our clients as our goal is to help our clients to become debt free! If you come across any other concerns please reach out to us and we would be more than happy to resolve those concerns for you. Please reach out to our client services department if you have any questions or comments regarding your account.
Reviewed Feb. 7, 2019
Excellent customer service and results. Every representative is thorough, courteous, knowledgeable, and results are achieved rather quickly with what seems to be the best and optimal possibilities. Thank you so much for all of your help, it is greatly appreciated!
Thank you so much, Al, for your magnificent feedback about our company! Our clients are our top priority and ensuring that you feel appreciated and respected is the main goal. Thank you for trusting us and allowing us to help you on your path to financial freedom! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
I just got started working with them so I don’t have much to say but so far everything has been good. But hope it all works out and I can get out of debt. Everyone that I have talked to has been very helpful.
We would like to welcome you to Freedom Debt Relief, Patricia! We're so excited you have joined our program and even more delighted to be able to help you become debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
Called concerning a collection letter I received rep was nice but not at all helpful in resolving my concern. Still concerned about letter and would still like some advice as to how to handle letter or actions I should be risking.
We're sorry to hear your concern was not addressed to your satisfaction, Mr. Mcnulty. Our goal is to successfully address and resolve clients' concerns during their initial call to our contact center. We would appreciate an opportunity to directly address the concerns you're having regarding the collection letter received. A team member will be reaching out to you shortly. Your honest feedback is greatly appreciated.
Reviewed Feb. 6, 2019
I have been more than happy when I call. All the representatives are helpful and nice to work with. The ability to upload documents to the dashboard is extremely helpful and very easy to do. So far my experience has been wonderful.
Hello Lynda,
Thank you so much for the impressive feedback you have provided. From all aspects of the program, we make sure we're providing our clients with world-class customer service as we want our client to have a great experience with our program. We're so happy to hear your client dashboard has been a great tool for you and we hope it continues to keep you pleased. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
Even though I have only begun with FDR, I have had nothing but a positive experience. Jonathan has been Amazing! Every time I call he answers or returns my call immediately. I highly recommend Freedom Debt Relief. I thought my case was hopeless but as it turns out they gave me the help I needed.
Hello Robin,
We appreciate your positive review. We want to congratulate you on enrolling in Freedom Debt Relief and starting your journey to become debt free. We are confident you will see amazing results. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
Now just waiting for payments to be made to the debtors so they will stop calling me. I loved how fast Gillian was with getting me approved to start working on my credit. I need to continue on this path.
We appreciate your wonderful feedback, Jereama. We are very happy to provide you with fantastic settlements throughout your program and we are excited to see your success in becoming debt free! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
Very nice and accommodating. Fighting cancer and had to reduce payment to take a scan for cancer doctor. This really helped this month. I know it would take longer but my monthly payment is really choking me every month with my limited income which is only Social Security. Can someone contact me on restructuring my payments? I would greatly appreciate a call, please?
Thank you for the positive feedback, Mr. Torres. It is rewarding to know we were able to accommodate your request due to the circumstances. We would be more than happy to discuss your options with you. A team member will reaching out to you shortly. Thank you for choosing Freedom Debt Relief.
Reviewed Feb. 6, 2019
I would like to thank Miss Christina ** for all the assistance she provided me in solving my financial needs, I cannot mention enough about her professionalism and how she walked me through the program so smoothly. May God Bless her indeed.
We appreciate your phenomenal review, Fathy! We consider ourselves lucky to have great agents like Christina and we will be sure to pass on your kudos! Did you know that we also have a helpful client services team available seven days a week? They're eager to resolve any questions you have along the way and can be reached by phone or email. Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 6, 2019
I just recently signed up so I have only been through the setup phase of the program. The representative that collected my information and helped me get started was knowledgeable and made that process easy. I look forward to working the program and getting out of debt.
We appreciate your positive review, Roy! We're delighted to be working with you to help you reach your financial goals. Any time you have questions for us, please contact our client services team or log onto your client dashboard and chat with us! Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 6, 2019
I have been generally really, really happy with what FDR has done for me in getting me out of debt. But I am frustrated too. It's been about 8 months or so that I was able to pay off the full amount to you... and yet there is a huge credit card debt still not settled. I was happy that (after I called and complained that nothing was happening) that Synchrony was settled... but with all the funds available, I don't see why the last one isn't settled.
Hello Stephanie,
Thank you for your feedback. At Freedom Debt Relief, our program duration is between 24 to 48 months and we are very confident you will obtain your final settlement soon. We are confident you have a bright future ahead of you! Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
I had a simple question that took just seconds to answer. I was able to talk to a Customer Service representative without any wait time. The representative was very pleasant and extremely helpful. I am very pleased with the service I received.
Thank you for your review, Kim. Our team of client advocates are happy to answer all of your questions or concerns because we want you to feel comfortable with your debt resolution option. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
I ask for delaying payments for some relief. You had a positive response. Delaying my pay periods a couple times without endangering any of the settlements you have already have in process. That gives me some time to get caught up. Thank you.
Thank you for Douglas, for your review. We are happy to assist you in every way we can and we will continue to have a positive attitude. We have your best interest in mind and we are very excited to see your further accomplishments at Freedom Debt Relief. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
I’ve had nothing but amazing experiences throughout my time in this program. Everyone is so genuinely nice and easy to talk to. The online information and chat is very convenient also. I’m so happy I found this program. They always answer the customers quickly. Never long hold times.
It's rewarding to hear great feedback like yours, Kim! We're happy to know that you've had a wonderful experience thus far! Please continue to contact our client services team when you have questions for us. They can be reached by calling or emailing us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 6, 2019
They're good with customer service. Help a lot & update account all the time. Send emails all the time to update customers so very confident on the way they run your credit. Thanks a lot guys for the good work.
Thank you, Eric, for your amazing feedback! We strive to make sure all of our clients feel valued and do our best to effectively communicate and answers all questions or concerns in the most efficient way possible. We look forward to your continued success within the program and assisting you through graduation path. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 5, 2019
FDR did all the work. I was so nervous about my debt. I was paying out so much money trying to pay down my debt, but was losing ground fast. I wasn't trying to avoid paying back what I owed. I just couldn't catch up, let alone get ahead. I had some medical problems (stroke), lost our home and more. I went from a Gold rating down to the lowest rating. This took place over several years. FDR dealt with my creditors, when I was contacted by these creditors I referred them to FDR and they worked with them for me. It was very exciting to watch my debt decrease so quickly, knowing that my bills were being paid back without the outrageous interest rates.
Dear Bernard,
Thank you for your uplifting feedback! We're so glad you joined the program and gave us the opportunity to help you with your debt. We're glad you were able to find us to help take that weight off your shoulders. We look forward to having you become debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 5, 2019
Very professional, experienced, supportive and compassionate! Your company is very fortunate to have an associate like her. I will be talking to family and friends about your wonderful company. Thank you, Shavonne **.
Thank you, Marlyn, for your charming feedback of the associate who assisted you. We value each and every individual client while providing the best possible experience. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 5, 2019
Freedom Debt and NLLG have done nothing but right and good for me. A creditor opted to take me to court without negotiation. But thanks to this program FDR and NLLG settled the debt lighting quick for 62% of the total bill, no extra money needed from me and no court.
Freedom Debt and NLLG have done nothing but right and good for me. A creditor opted to take me to court without negotiation. But thanks to this program FDR and NLLG settled the debt lighting quick for 62% of the total bill, no extra money needed from me and no court.
Reviewed Feb. 5, 2019
So far, so good! I am happy with my progress of lowering my debt. Hope this will soon have me on my way to paying it all off as soon as possible. Will be happy to have an improved credit score to rebuild my credit to where it once was. Looking forward to having a great to excellent credit score once more.
Thank you for sharing the positive feedback, Paulette. We're exited to witness your progression as you work towards a debt-free future. Keep in mind you can monitor your progression by logging onto your client dashboard. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Feb. 5, 2019
Easy to work with, let me know what is happening every step of the way, treats me like a human being. Have had no problems and would recommend to anyone. I am so glad I let them help me get out of debt caused by medical problems.
We appreciate you recommending our service to others, Clark! We're glad to hear that you are well aware of the details of your account and where you are on your graduation path. Keep in mind we're here 7 days a week to support your journey. Please do not hesitate to contact us regarding any other questions that come up for you. Thank you for choosing Freedom Debt to meet your financial goals!
Reviewed Feb. 4, 2019
Very good experience. I would recommend to others.Very professional and articulate. Very informative. Very good phone presentation. Always willing to help and assist. They let you know that the company is there to back you up with any situation. If you need help. Give them a call.
Thank you for recommending our service to other consumers, Geary. We truly appreciate it! We also appreciate the many compliments. It's rewarding to hear how greatly you've been assisted when reaching out to client services. We ask that you continue to reach out to client services as other questions come up for you. We're here 7 days a week to support your journey. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Feb. 4, 2019
I was very satisfied with the negotiation with Citibank. But, the negotiation through your legal Dept. was not the best for me. To me they did not do a good job. I Think they could have done a better negotiation, and try to lower it, since I had two accounts, and paid off one to demonstrate that I am willing to get out of debt as soon as possible.
Congratulations on the amazing settlement obtained with Citibank. We can understand your disappointment in the legal settlement. To be truthful, Ms. Morales, legal firms are generally more challenging to negotiate with. Settlement percentages with legal firms are often not as appealing as the settlements obtained with 3rd party collectors. Often times, these accounts will have legal fees associated with them; creating a higher balance to negotiate and settle. We hope this explanation brings some clarity to the situation. We also hope you do not have to deal with another account being referred to a legal firm! Let us know if you have any other questions regarding your account. Thank you for choosing Freedom Debt Relief. We appreciate your honest feedback!
Reviewed Feb. 4, 2019
The program says you get something for recommending someone and I did never got anything. I called customer service to let them know and did not get anything. No solution to this matter. It was my sister Nancy ** and Julio **.
We're so sorry to hear of your frustration, Ms. Gil. Not receiving something that is anticipated can be extremely frustrating. We would like the opportunity to resolve your concern. A team member will be reaching out to you shortly regarding this matter. Thank you.
Reviewed Feb. 4, 2019
Freedom from fear makes it easy to pay off your debt. They keep you in the loop of everything that is going on and are able to answer all your questions. I am truly grateful for making this experience as easy as possible. People do not want to be in debt but credit card companies make it very easy to get in this situation.
Thank you for your wonderful feedback, Bridget. At Freedom Debt Relief, we care about your success and we want you to succeed in becoming debt free. We are glad to keep you updated on your account and we wish you the best in the future. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 3, 2019
So far we are very pleased with the results of our credit cards being handled. We have had an actual live person handle our debt and I really enjoy this. We don't have to worry about remembering to pay our debts because we also have the benefit of automatic draft for our account.
Thank you for sharing your positive review, Jessica. We are very glad to assist you with your credit card debt and we are confident you will obtain financial freedom soon. Keep up the great work, success is coming soon! Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 3, 2019
The person I talked to was very helpful and courteous. They answered all my concerns and assured me that all was being done to service my account. I am confident I made the right decision when I chose Freedom. I would recommend Freedom if you need help.
We're so glad to hear, Charella, that all of your questions have been answered to your satisfaction. It's an even greater reward to know you are happy with your decision to move forward with us. It's our pleasure to accompany you on this journey. As you continue on your graduation path, always feel free to reach out to us with any questions that come up along the way. Thank you for choosing Freedom Debt Relief as a guide to your financial freedom!
Reviewed Feb. 3, 2019
We are very pleased with our experience with Freedom Debt Relief. From our first phone call to the final settlement we were always treated with courtesy and professionalism. Questions were always handled immediately and explanations were given that helped us understand the process.
Thank you very much Francine and William. We are very glad to have you both enrolled in Freedom Debt Relief and we want to congratulate you on your success so far. We are glad to assist you through your graduation and we are confident you will become debt free soon. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 3, 2019
I have been trying to get the last debt cleared for the last 2 years. Bank fees come out but nothing has happened. 2 years ago I was told to stop paying. I did. 2 months ago I was told to start making $20 dollar payments to keep active. 1 week ago I was given US Bank phone number to call myself to see if I could work a deal with them. And if I could work a deal to call back and let you all know and then you would set up payments. So…what am I paying you for?
Hello Delight,
We're very sorry to hear you are dissatisfied with the program so far. We would like to review your account with you and hopefully resolve the concerns you are having. A member of our team will reach out to the email address associated with your review for further assistance.
Reviewed Feb. 2, 2019
Excellent customer service and best debt relief program. Would recommend to all who are in need of a debt resolution. I have been in the program for less than a year and I have already seen a dramatic drop in the amount I owe.
We appreciate your review, Oscar. At Freedom Debt Relief, we strive to provide world class customer service and we are very happy to hear of your wonderful experience. Keep up the great work and we would be happy to see you recommend our program to your friends and family. Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 2, 2019
I was very pleased with the rep who helped to update my account! They were quick to resolve my concern! We are happy with the program so far & look forward to being debt free in 2020! I would recommend my family & friends if the need is there!
Thank you, Gina, for your review. Our highly trained team of client advocates are happy to assist you with any questions or concerns you have and we are very confident you will become debt free soon. Keep up the great work! Please reach out to our Client Services department or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 2, 2019
Couldn't be happier. From the time I signed up they stopped the harassing phone calls and letters. The people at Freedom Debt Relief actually care. Whenever I have needed help or an adjustment they have been there for me whether on the phone or using the chat feature online. The program is exactly as advertised and I have recommended it to a friend who is pleased as well.
Hello Georgiana,
Thank you for your wonderful feedback about Freedom Debt Relief. We are thrilled to hear about your positive experience and we would love to see you recommend our program. Please reach out to our Client Services department or you can log into your Client Dashboard if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 2, 2019
The customer portal make it easy to ask for help or add additional accounts. I am looking forward to completing my program on or before the forecasted date. I would like to have a better understanding of the current accounts in my program: some accounts have been sold or transferred to other collection services.
We're happy to hear that you're utilizing your client dashboard, Ron! We want to make it easy for you to track your progress and your dashboard will be available to you 24/7! If you have any questions regarding the status of your account, please don't hesitate to contact our client services team by calling or chatting with us online! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 2, 2019
Everything explained during my initial consult has been accurate. There was nothing hidden and no bait and switch. Couldn't be happier with the results thus far. Once the initial settlement came in the rest of my debt and settlements fell into place. One piece of advice I can offer is be patient. At first it will be scary and overwhelmingly however much like life let the program and system work for you.
Congratulations on the success you've seen thus far, Dan! You've made great strides toward resolving your debt and we appreciate your advice! In the future, please reach out to us any time you have questions regarding your account, simply call or email us. Thank you for being a part of Freedom Debt Relief!
Reviewed Feb. 1, 2019
I’ve been a client of FDR for several years and I am very satisfied with progress that has been made to reduce the debt that I incurred. I know that it will be awhile until i’m debt free but I can see the light at the end of my dark tunnel.
We think the progress you've made is phenomenal, Al! Keep up the great work! Every day, you're a step closer to your brighter financial future and please feel free to contact us any time you have questions regarding your account. They can be reached via phone or by logging onto your client dashboard and chatting with us! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 1, 2019
They have been very helpful with all the questions I have ask them regarding our debts. This is very stressful and after my conversations with them I feel some what better in knowing we are doing the right thing in getting out of our debt.
Thank you for your great review, Allen! Any time you have questions, please contact us! We want to put your mind at ease and remind you that we're here for you every step of the way. Our client services team can be reached via phone or email. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 1, 2019
Freedom Debt Relief has given me a great peace of mind helping me resolve my debts. I couldn’t have done it without your company. The staff is always courteous and helpful. The staff always ask if there is anything else they can do. Thank You.
Thank you for your phenomenal review, Joyce. We're proud to be on your side and we're looking forward to the next leg of your debt-free journey! Please continue to contact us when you have questions regarding your account, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 1, 2019
Program works but my only concern is that after you sign up there is no personal attention. If you have a question no one response with an answer. I have sent several request about removing a debt but no one ever responded.
Thank you for your honest review, Socorro. In order for you to remove an account from the program, you will need to give us a call. You can contact our client services team for updates and they can be reached seven days a week by calling us and one of our representatives will be happy to help! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 1, 2019
I'm content with everything with the exception of harassing phone calls from a "Scott." He evidently has not read my file that I work 2nd shift, getting off @4am, so sleeping mostly ALL day! Bc of this, there is a Ms ** whom is on file, can speak on my behalf, which was set-up in the beginning! This "Scott" leaves messages like I'm ducking him, when this is not the case.
Thank you for your honest review, William. We will pass on your feedback so all parties know the appropriate times to reach out to you. When you have questions regarding your account, please feel free to contact our client services team. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 1, 2019
I am hoping it all works out and I am done in 4 yrs. I will be better able to rate this when the whole thing is complete. Currently it seems to be doing good. After the charges for the program, the savings are not as much as I thought it would be. I hope my credit score will improve after this program.
We appreciate your honest review, Brian! We're excited to be working with you and any time you have questions along the way, please feel free to reach out to our client services team. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 1, 2019
I would highly recommend Freedom to anyone as they have done a great job at helping me get out of debt and if I ever had any questions they were always able to answer them right away. When I first called them they were really courteous and helped me work out my payments and I got to choose my payment date.
We appreciate your great review, Linda! Our team is committed to helping you throughout each step of your program and we're eager to answer any questions you have along the way. Our client services team can be reached via phone or email. Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 1, 2019
So far everything it's going fine. I like they already settled two of my account and looking forward to graduation day. My experience has been great. I always check my account to make sure everything's going right. I will highly recommend this to friends and family.
Thank you for your great review, Blanche! Congratulations on your settlements and we're thrilled to know that you've had a great experience thus far. Any time you have questions regarding your account, please feel free to reach our client services team! Thank you for choosing Freedom Debt Relief!
Reviewed Feb. 1, 2019
I am completely confused about this process so far, I know I owe $274.00 a month, but I do not know when the bills will start to be paid. I think I understood that a whole bunch of money has to be paid into the account before the bills are to start to be paid. I think I understood 1/4 of the bill had to be paid, if that is so, how do I handle the bill collectors when they start harassing me about not being paid.
Thank you for reaching out to us, Joyce. Your program deposit goes into a dedicated account you control. As your debts are settled, those funds are then dispersed to your creditors and your accounts are settled. Historically, we have negotiated your first settlement within the first 3 - 6 months of the program and sometimes, earlier! To address all of your concerns, we will have a member of our team reach out to you. Thank you for choosing Freedom Debt Relief.
Reviewed Jan. 31, 2019
I wanted to relieve some debt after my husband’s car accident and from what I got in my research, Freedom Debt Relief had a good reputation. Their rep is knowledgeable and professional. When I first signed up he was very patient in explaining things because it can easily get very confusing. And as we worked through it, every time I had a question, I called in, and everyone I spoke to was very gracious and able to answer my questions or had someone helped me walked through it. Handling debt is never an easy process but FDR made it very dealable.
As the debts changed hands, it took some time. I would get a response from my phone because it would send to my email or text message when a debt was received. But it wasn’t very quick follow-up on the text part because when I’m at work, I can’t always look at my email. So, maybe a quick response on the text alerts would be helpful. But other than that, everything is very good. The payment plan was reasonable. FDR helped to give me a chance to breathe a little bit.
It's great to do thorough research when making big decisions about your finances, Andrea. We're thrilled to hear that our reputation precedes us and we have been happy to help you throughout this process. Please continue to contact our client services team when you have questions regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 31, 2019
I was disappointed to find out a bunch of stuff that wasn't disclosed to me in the beginning and throughout the process. For example I wasn't told there is a monthly fee for a bank account they set up that comes out of the money that's supposed to go towards the bills. They told me they don't charge any fees and everything is built into the monthly amount. I also wasn't told that they don't negotiate anything until money is built up in the account. Whatever that means. So basically we can't make any payments so everything will go into a charge off status making everything worse instead of negotiating a settlement amount and then me sending money towards the goal amount.
Right now I have no idea what my amount will be just an estimate. Not to mention my rep who was calling and texting me five or six times a day before I signed the agreement I can't get a hold of now after signing to save my life. They had 3 or 4 different people asking for the same information and my social and it made me extremely uncomfortable. Everything felt rushed. Not very good customer service. I would not recommend this service currently as of right now based off of what's happened.
Thank you for your honest review, Bella. We're very sorry to hear that you've experienced a negative experience and we apologize if there was any miscommunication. We will have a member of our team reach out to you to address your concerns and hopefully resolve them. Thank you for choosing Freedom Debt Relief.
Reviewed Jan. 31, 2019
I have been so pleased with Freedom Debt Relief. They have kept in constant contact, have relieved much of my anxiety and have been excellent with keeping on top of my debt. When I came to them I had already been with two other companies that were horrendous - took my money and never paid my debt. FDR has helped my credit score to increase and has helped me keep on track with payoff.
Thank you for your positive review, Ellen! We're pleased to hear that you're back on track and moving forward positively. Don't forget that we're here to support you every step of your debt-free journey and any time you have questions regarding your account, please give us a call. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 31, 2019
They do a great job of getting settlements at minimum 40% off the original debt. I did not realize the amount that would be charged to me for negotiating the debts. So the debts are decreased by 50% but they charge a 20-25% fee. My debt is still reduced significantly but with fees (payment fees, negotiation fee) I save 25- 35% off my enrolled debt. That is why I have a 4 and not a 5!!!
Reviewed Jan. 31, 2019
Prompt, efficient service was provided by the customer service representative. The staff member was professional and friendly. I had to change banking information as closing one account and going to switch to new banking institution. The service was good.
We appreciate your positive review, Alice! We're pleased to hear that you received excellent service from our team. Please continue to contact our client services team when you have questions or need assistance with your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 31, 2019
I cannot sing my praises loud enough for this company. They helped me far beyond my expectations and then some. They've helped me regain control of my life again and it's like I can finally breathe. I will be forever grateful.
We're happy to lend you the helping hand you deserve, Brittney. We're thrilled that you're back on track and moving forward positively! Don't forget that we're on your side through every step of your journey and any time you have questions regarding your account, please contact our client services team via phone or email. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 31, 2019
Ms. Shavonne ** was very kind, helpful, and knowledgeable setting up my account. She took the time to explain anything I did not understand with great patience. I would definitely recommend her to my friends and family. I was thinking about filing bankruptcy until I started talking to Ms. **. She explained to me the benefits of being part of a great company that help people get on their feet.
We're pleased to hear that you had a great experience enrolling in our program, Roger! We consider ourselves lucky to have great agents like Shavonne and we'll be sure to pass on the kudos! Also, any time you have questions, please feel free to contact our client services team via phone or email. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 31, 2019
I had to change my due date from 2/2/219 to 2/18/2019 for withdrawal of funds from my account. The service I received was fantastic above and beyond. The lady was very polite, handled her job with expertise. And I think that is all I have to say about the matter. Thank you.
We're happy to hear that you received great service from our team, Melinda! Please continue to contact us when you have questions regarding your account, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 31, 2019
This company had put my fears to rest in more ways than one. Definitely will recommend to others. Easy to use dashboard and timely responses. Can't beat the affordable monthly payment. I went from over a thousand a month to four hundred.
Thank you for sharing this amazing feedback, Nan. It's rewarding to know the monthly deposit calculated for you is affordable for you and your family. We appreciate you recommending our program to others. Great job becoming familiar with utilizing your client dashboard. This is a terrific tool to use when monitoring your progression along your graduation path. Let us know if you have any questions at this time regarding your account. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 31, 2019
I have only positive results with Freedom Debt Relief. I recommended them to my sister who was underwater and is now very happy and had a great weight lifted off her shoulder. I have had 1 debt paid off and in the process of 3 more and should be totally debt free by 2020.
Congratulations on the progression you've made with us! We appreciate you recommending our service to your sister. It's rewarding to hear she also has obtained peace of mind when enrolling with us. As you continue on your journey, keep in mind you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 31, 2019
Valentino was very patient with me and all of my questions and concerns. He listened and was very informative and honest. I appreciate this since this is a scary time for me. This is going to be a big step to paying off debt and financial freedom. Everything was really easy to set up and I am not stressed out about the process. I look forward to see all of my debt being paid off.
We consider ourselves very lucky to have such great representatives like Valentino. You're absolutely right, Christina, enrolling with us is a big step, however, it's a big step in the right direction! We're proud to be on your side and please feel free to contact our client services team via phone or email. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 31, 2019
I just signed up with your company not too long ago but my collectors call me day and night. I can't wait to that stops. But I called your company and you assured me just to ignore him or give him your phone number. I have done that. It hasn't slowed down but now I'm blocking their number. Too nervous to deal with this.
Thank you for your review, Sheryl. Creditor calls will lessen over time, however, for some tips on how to deal with these calls in the meantime, please feel free to contact our client services team. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 30, 2019
They are very helpful when you call and need answers on certain things, the dashboard is very helpful, the customer service personnel are very courteous and also happy to help with anything you need. I would highly recommend them to everybody I know that is going through a financial struggle.
We appreciate your thoughtful review, Kimberly! You're absolutely correct, we're always happy to help you when you need it most! In the future, please don't hesitate to contact client services when you have questions regarding your account, simply call or email us. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 30, 2019
I signed up with FDR Oct. 2017 and decided to put in combined 5 accounts total. Paying a total of $622.00 per month over the course of the time which totals to $8,708. Between Oct. 2017 and April 2018 I had NO results. I was extremely stressed out as I kept getting calls from collections on a daily basis. April 20 - FDR offered one settlement which they paid in 3 payments 4/20/18 - $2402; 5/18/18 - $447; 6/14/18 - $1341 not sure why it was broken down in that way nor was it explained to me.
Around May timeframe FDR offered me a deal thru Consolidation Plus. The Salesperson I spoke with explained to me how the program was a better fit for my situation. He said, "Basically we are lending you the money and you pay us back just how you've been doing. Because you have automatic draft and have been paying consistently on your FDR you are automatically approved."
I thought it was a great deal at the time. He sent an estimate contract which was e-signed. Over the course of the time I was still receiving calls from collections for the accounts. I called FDR and Consolidation plus several times. Then AMEX sued, so we had to go thru that stress of lawyer, etc. from May - July. Amex finally settled July 2018. The other accounts were paid June 25 and August 27th.
I never received an amendment contract to on the Consolidation Loan C+ thereafter. I tried to login the FDR website but it only showed account of payment no breakdown or anything such on where money I've been paying for past year had gone. Then I received an alert on my credit report stating I had a new Loan - surprise surprise it was consolidation Plus. To my surprise I still was not able to log in the website so I tried and failed with multiple attempts to try to email and call both FDR and consolidation plus loan.
I finally did get access to the portal on Jan 17th to see the balance of loan to be $23,718 plus 22.90% interest rate and maturity date of 5/29/2024 + settlement fees - $2,295; $610; $994; $1789; $2382. With the interest rates and the settlement fees I would end up paying almost double of what I originally owed on my accounts.
I CALLED consolidation plus and the CSR told me that there was nothing wrong on my Loan and that is what I had agreed and signed per contract. I asked her to pull my contract where it states the loan maturity to be 2022 NOT 2024. She then said that my contract was estimate... I gave her the definition of the word "estimate" which was not two more year on loan for additional $15K. She told me she had to look into it. Later that day I got a call by a lady from the Concerns dept (Resolve). I was not able to answer at the time but the voicemail said, "I am currently working on the loan and will get back as soon as I have an update". Since I did not hear back I called on 1/28/19 - the lady from the concerns dept admitted that the loan was not accurate and there were issues she had to fix. She called it "system issues". She said she was working on adjustments.
I spoke to her again on 1/29/19 and she gave me a breakdown of the loan the way she said made sense to her but was not able to articulate or give me answers on some of the questions I had regarding the $ on loan. She also said she had fixed the error of the year on the website. I advised her that I was not comfortable in the way the whole process had occurred and that I was not certain the numbers she had matched. She still was not able to tell me how she got the numbers and how I still owed the money allegedly owed.
To date the date in the website is still incorrectly reflecting. I still don't have a clear idea what where my money went and what I owe. My accounts so called settled are still reflecting in "COLLECTION STATUS" ON MY CREDIT REPORT. I gave FDR and Freedom Opportunity to settle but have not yet received a response and I think the best approach now is to contact my state general attorney.
We appreciate you taking the time to write us an honest review, Patricia. We first and foremost want to apologize for any negative experience. We will have a member of our team reach out to you shortly to address your concerns and hopefully resolve them. In the meantime, we appreciate your time and patience. Thank you for choosing Freedom Debt Relief.
Reviewed Jan. 30, 2019
You got great people who are patient and ready to listen and explains very clearly what I was getting my self into. I am happy so far and everything is going well and waiting to see when my debt will start reducing because I have not seen that as yet but I believe they are working on it.
Thank you for your phenomenal review, Kate! You can always rely on our team to answer any questions or resolve any concerns you have along the way. We're looking forward to your first settlement and in the meantime, you can contact us by phone or email. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 30, 2019
I was trying to figure out how to pay my debt. I looked up Freedom Debt Relief, read the reviews and they seemed credible. They were very personal and professional. They led me through things step by step and were always in communication. I've spoken with several reps and they've always been professional, courteous, upfront, and seemed to be knowledgeable. The quality of the service I received was excellent. I'd recommend them.
Thank you for sharing your positive experiences with us. We're also thankful that you learned about our program when researching your options to resolve debt. It's extremely rewarding to hear that you consistently receive excellent service when reaching out to client services. Our team of advocates stride to provide a world-class experience for each and every client. We ask that you continue to reach out to us anytime you have questions and/or concerns about your account. Thank you for choosing Freedom Debt Relief to meet your financial goals!
Reviewed Jan. 30, 2019
Although I am very early on in the process, my debt relief counselor has been very helpful to me in informing me about the process. Logging into my account this morning, I see that negotiators are already talking with my creditors, impressive! I am committed to following through with my program and seeing where I can cut out waste full spending.
Welcome to Freedom Debt Relief, Thomas! We're happy to have you on board and we're excited to begin negotiating great settlements for you! In the future, should you have any questions regarding your account, please contact our client services team. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 30, 2019
Since I'm on automatic payments, my account is on cruise control. As long as I pay Freedom, they do their part of the agreement, and I'm not hassled by creditors. I haven't ever had to talk to any of my 5 creditors.
We appreciate your positive review, Douglas! We're happy to step in and handle your creditors for you! We're glad things are running smoothly, however, should you have any questions regarding your account, please reach out to us! We have a client services team that's in-house seven days a week and can be reached by calling. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 30, 2019
I would like to thank Sherry ** for helping me sign up with Freedom Debt Relief today. Sherry was precise and clearly explained to me how the Program works. I am very much looking forward to working with your company and Sherry. Thanks agajn!
We consider ourselves lucky to have great agents like Sherry and we'll be happy to pass on the kudos, Amy! Did you know that we also have a world-class client services team? They're available seven days a week to answer any questions you have throughout your journey with us. Client services can be reached by calling or emailing us! Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 30, 2019
I have been very happy with the way Freedom Debt has handled my debt and the way they have worked on the problem with my discover card account. They listened to my request and helped me realize my goal with this card.
We believe our clients benefit from understanding their credit. Thank you for sharing that we successfully were able to do this for you as well. As you continue on your journey, please let us know if any other questions come up about your account. Thank you for being the best part of Freedom Debt Relief!
Reviewed Jan. 30, 2019
You did a great job. It took time. Also I followed all your instructions. Customer service was great. I told what was happening all the way through. They helped me find a way to pay it off sooner. They were great!
Thank you, Claudia, for the many compliments! We're so glad to hear how pleased you are with our service. It's extremely rewarding to hear how greatly our client services staff has serviced you. Thank you for choosing Freedom Debt Relief as a guide to your debt-free future! Please do not hesitate to let us know if you have any questions at all regarding your account.
Reviewed Jan. 30, 2019
I was skeptical at first about all the debt relief services. So I researched a number of them, FDR had the best reviews. So I bit the bullet and haven’t looked back since. They have been very professional from the get go!
Thank you for complimenting our level of professionalism, Rick. Congratulations on the tremendous amount of progress you've made! You had every right to be skeptical in the beginning. Great job taking out the time to conduct research to find which option worked best for you. It's rewarding to know our program was your first choice! As you continue the journey, keep in mind you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief as a guide to your debt-free future!
Reviewed Jan. 30, 2019
So far everything is going well. Made the first deposit and I have logged into the dashboard to follow what is happening. I would like to know when you all contact my debtors and what the time frame is but since I am just getting started I guess that will happen soon enough.
We're glad to hear things are off to a great start in our program, Dale. Great job becoming familiar with your client dashboard. This is a resourceful tool to stay on top of your account.
Our negotiators have learned over the years the best time to reach out to a creditor is at the point of negotiations. We have built relationships with thousands of creditors and so our negotiators know when to settle and how to prioritize your settlements based on your individual situation. If you ever have any questions regarding your graduation path or your account in general, please do not hesitate to connect with us in client services. We can be reached via phone or email. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 30, 2019
I didn't realize how many fees are being added to when an account is reached settlement. Along with monthly fees seems like the account is at a snail's pace. I haven't heard from anybody about how I am doing as a customer. Should be more personal because people struggle. And sometimes get into bad situations and need support.
We appreciate your honest feedback, Joseph. It's disappointing to learn you're not feeling supported in our program. Please know that client services is available 7 days a week to address any questions or concerns that come up for you. You can also view the details of your account at any time by logging onto your client dashboard at www.fdrclient.com. There is a chat option available as well when logged in. If you have any questions about your graduation path or our settlement fees, please reach out to client services for assistance. Thank you for choosing Freedom Debt Relief.
Reviewed Jan. 30, 2019
Doing what you promised. Hope to be debt free soon! Prompt assistance when needed and fair negotiations. Charges for services could be spelled out more clearly before enrollment as they are significant. That said, program is helpful, for sure! I appreciate the services that are available and the new site is easy to navigate and use.
Thank you for your feedback, Gale. We're glad that you are enjoying our revised client dashboard. It's also rewarding to hear how pleased you are with our service and our ability to negotiate settlements on your behalf. We understand your concerns regarding the transparency around our settlement fees. Thank you for sharing that perspective. Please let us know if you have any questions at all regarding the details of your account. Client services is available 7 days a week and can be reached via phone or email. Thank you for being the best part of Freedom Debt Relief!
Reviewed Jan. 30, 2019
DON'T DO IT! We have been in the program and paid over 17,000 and they keep moving the "graduation" date! It was supposed to take us 3 years and we are in year 2 and aren't any further ahead! We have to file bankruptcy 13 and could have had 2 years under us by now and it is Federally regulated!
We're sorry to hear of your frustrations, Ms. Johnston. Please understand that there are many variables that play into when a client graduates from our program. Therefore, we can only estimate when we expect you to complete our program. However, certain actions, such as deposit modifications or the aggressive behavior of a creditor, can cause the graduation date to be pushed out.
If you have any questions at this time regarding your graduation path, please give us a call or contact us via email. Thank you for choosing Freedom Debt Relief.
Reviewed Jan. 30, 2019
Freedom Debt got me out of debt and on my way to living without worry my life is a lot more relaxed. I would like to thank everyone who made it possible for this to happen and would recommend them to anyone.
We appreciate the vote of confidence, Joyce. Congratulations on the tremendous amount of progress you've made in our program! We're so proud of the hard work and dedication you displayed while enrolled with us. You are now beginning to reap the benefits of your labor! As you approach the finish line, know that we are still here to support your every step. Client services is available 7 days a week to address any questions or concerns that come up for you. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 30, 2019
So far y'all have been doing an excellent job. I have also recommend 2 families, to all and y'all have helped them out too. I really appreciate everything you have done, keep up the excellent work and service. Thanks again.
Thank you for the referrals, Dale. Congratulations on the excellent job you've done in our program! We appreciate you taking out the time to share your positive experiences with us. As you continue the journey, please know we're here to support your every step. Client services is available 7 days a week to answer any questions you have. Thank you for being the best part of Freedom Debt Relief!
Reviewed Jan. 30, 2019
The customer service has been fantastic. The program with simple and straightforward and easy to set up. Anytime I've ever had a question or concern I have been able to get ahold of somebody and get the issue resolved quickly. The customer service reps that I have spoken to have always been knowledgeable and helpful. Thank you with everything you have helped me with.
Thank you for the many compliments, Loreen. We're glad to know that you've had only positive experiences with us. It's rewarding to hear all of your concerns have been addressed and resolved! As you continue toward a debt-free future, keep in mind you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 30, 2019
This company is very misleading. I feel this company intentionally let accounts get bigger, I believe Simply to gain more profit. After pleading with them to contact me several times and reaching out several times I just got the runaround. I end up resolving 90% of all my accounts myself and save thousands. My wife and I are now seriously thinking about legal action. If anyone would like to hear factual accounts and or have any questions. Please feel free to call me regarding this matter.
Please don't mistake us for other companies that may take advantage of people who are struggling. Our program is designed to help you resolve your debt, period! We don't promise easy fixes. Our program requires commitment on the part of the client and it doesn't happen overnight. But it works. We don't make money the longer our clients are in debt. We make money when we get them a reduction on what they owe, so we are always working in their best interests. If you have questions regarding our settlement fees, please reach out to client services. Thank you for choosing Freedom Debt Relief.
Reviewed Jan. 30, 2019
Process seems OK so far. Only 2 weeks into program. Would prefer more hand-holding as very little contact from company. Would prefer updates on progress to e-mail as far as creditor progress. The Terminology used is somewhat confusing to me.
Thank you for your honest feedback, Steve. We certainly want to make sure you have a clear and thorough understanding of our program and your account. The details of your account can always be viewed by logging onto your client dashboard at www.fdrclient.com. Client services is also available 7 days a week to address any concerns that come up for you along the way.
We would like an opportunity to connect with you to discuss the concerns mentioned. A team member will be reaching out to you shortly. Again, we appreciate the honest feedback.
Reviewed Jan. 30, 2019
Seems as though everything is straightforward, I hope to have this all resolved as soon as possible. I just wish all of my credit cards could be included. I want to be responsible and get all of this taken care of once and for all.
We're glad to hear, Lisa, that the proper expectations of our program were provided to you. As you continue on your journey, know that we are here to address any concerns that come up along the way. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 29, 2019
Need to have accounts more quickly. Don't want accounts dragged out 2 or 3 years. Better negotiations would be helpful. See what can be done to accomplish this. Would really be better in the long run. You can contact me if you would like to.
We appreciate your honest feedback, Mr. Adams. We believe in always acting in our clients’ best interests. No other debt settlement company can come close to matching our track record. We have settled over $10 billion in debt since 2002 -- more than any other debt relief company. Over the years, we've become experts in debt settlement. We have built relationships with thousands of creditors. Our negotiators know when to settle and how to prioritize your settlements based on your individual situation in terms of how much you owe and to whom.
Reviewed Jan. 29, 2019
Very helpful and prompt. Payback plan proceeding as expected. Some accounts either closed or near closed. Looking forward to the remaining accounts to be settled in the next year. I would recommend your company to anyone who, unfortunately, had a large credit card debt.
We appreciate the recommendation of our service, Bruce. Congratulations on the progress you've made with us. Its our pleasure to service you at this time. We are also exited to witness your progression toward a debt-free future. Keep in mind you can monitor your progression by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 29, 2019
Everything is good so far. I had a few questions about how to make additional payments to my dedicated account. Freedom debt relief told me to contact crossroads financial technologies to obtain this information. Now I need to call them so I can move on.
Thank you for your feedback, Kenneth. Welcome to Freedom Debt Relief. You can always reach out to us in client services to make additional deposits to your dedicated account. You can also log onto your client dashboard at www.fdrclient.com at anytime to schedule an additional deposit as well. Please let us know if you have any other questions regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 29, 2019
Discover has been such a pain, nagging me constantly, and threatening to the extremes. Thanks to Freedom Debt Relief, I was able to relax knowing that I had a supportive team on my side who would work to resolve the situation as quickly and efficiently as possible. They are all so great!
We're pleased to know that you've received the relief that you deserve, Kristina. Our team is committed to helping you throughout your debt-free future and any time you have questions, please contact our client services team. They can be reached by phone or log onto your client dashboard at www.fdrclient.com and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 29, 2019
Freedom Debt Relief is the best and # 1 resource to get out of debt, its professional & friendly manner Staff made easy since the moment that I have made the call. The whole process of debt consolidation with affordable monthly payments that had been giving me peace of mind and the help that I was in need without get into more debt (getting a big loan). I highly recommend FREEDOM DEBT RELIEF as the best choice to consolidate all the debit balances that anyone is in need to do so.
Thank you for your kind review, Mercedes! We're happy to be helping you throughout your debt-free journey and we're excited about the milestones you've reached thus far. Keep up the great work and please feel free to contact client services when you have questions regarding your account, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 28, 2019
FDR has helped me have peace of mind. Co-workers have signed up because of the great service they see I get. It has given me more time to spend with my loved ones than to be worried on how my next bill will get paid.
We're delighted to know that you have the peace of mind that you deserve, Angie! We're happy that you can put this stress behind you and focus on what matters most, your loved ones! Also, please continue to contact us when you have questions regarding your account, simply call our client services team. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 28, 2019
Very pleased on the way everything was explained to me. Also how I was walked through each section and was able to ask questions. It is a big relief to get my payments down where I can make payments. Thank you!
We're always happy to help, Sharon! Please feel free to contact us when you have questions regarding your account, no matter how big or small! Our client services team is available by phone or log onto your client dashboard at www.fdrclient.com and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 28, 2019
Updated on 08/22/2020: So far, they're helping me tremendously and three of my accounts have been taken care of. I would've never been able to get done what they have already done in the past. It's almost three years that I've been with them and they're doing an awesome job. I made the debt so I felt like it was my responsibility to take care of it but when I told one of the representatives that, I was told that they didn't hear that that often. I am 110% comfortable working with them. Now, I'm in the part of where I'm having to use the legal department. I've never had to use them and everything has been going well. But today, I have to take care of some paperwork that I have to send back to them. Other than that, I sent two clients to FDR. My ex-husband was one and my sister was the other. I explained to them how much help FDR was giving me and I was totally satisfied.
Original: I am very pleased with how FDR is handling my debt accounts. I know without a doubt I would still be in serious debt and very highly stressed. Thanks to FDR I feel a lot better, I have nothing to complain about, my accounts are being handled to my satisfaction. Thank you all.
We're proud to be on your side, Mary! We appreciate the vote of confidence and we're looking forward to seeing you reach your financial goals. In the meantime, please don't hesitate to reach out to us when you have questions regarding your account. Give our client services team a call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 28, 2019
Excellent service, very professional, keeps the client up to date with regards to the settlements. Always on top of the accounts to have them settled. Explain what is happening with the accounts in a very easy way. I am very please with my progress.
Reviewed Jan. 28, 2019
Would like to take this opportunity to let other people that are in or might be in credit card debt information on Freedom Debt Relief. Due to circumstances beyond my control I was put in a situation where I had to utilize my credit cards to live on including temporary housing and finding a new place to live for about 4 months. I realized that in about 6 months I would not be able to make my minimum payments on my credit card balances. I researched my options and chose FDR. Right from the start they were professional and explained all my options and fees I would be paying. They negotiate on my behalf with each cc company to get a lowered amount owed and set up a payment plan with them directly. I make payments to a dedicated account each month and they use that account to pay my creditors. I have complete control over that account.
I did run into some medical issues one month and was able to stop my monthly payment that month. Not advisable but you can do that. I opted to include an attorney fee they offer for an additional cost month $6 so I have representation if I was sued, which I was by one of my creditors. Best $6 I ever spent. Overall if you find yourself in my position give FDR a try. The fees are a bit high but you get what you pay for. I'm glad I did.
Thank you for sharing your experience with us, Patrick. Most of our clients are people who were living within their means and had established good credit, but then something happened in their life that pushed them into heavy debt that can grow really quickly in a relatively short time. We're just happy to be lending you a helping hand and guide you to the brighter financial future you deserve. In the future, please continue to contact our client services team when you have questions regarding your account. They can be reached by phone or log onto your client dashboard at www.fdrclient.com and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 28, 2019
Customer service rep are friendly. Just hearing the sound of their voice will alleviate any anxiety or hesitation that you are experiencing, they are accommodating and non judgmental as if they understand your situation. Call waiiting is great too they don’t put you in hold, they are efficient in answering your questions. They always check via email about your debt status which one is being resolved.
Thank you for recognizing our helpful team, Maria! We're committed to helping you through each stage of your program and we're happy to be lending you the helping hand you deserve. Please continue to contact us when you have questions regarding your account, our client services team is available to call or email. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 28, 2019
Very professional and thorough customer service. Answered all the questions I had very tactfully. Made I sure I understood everything about the program. Always gave me a moment to ask more questions with no interruptions. Very pleased with the consideration and the compassionate way all my questions were answered.
It sounds like you had a wonderful experience throughout your enrollment process, Eva! We appreciate you sharing how considerate and knowledgeable our debt consultant was and we look forward to maintaining these expectations as you move forward with our program. In the future, please feel free to contact our client services team when you have questions regarding your account, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 28, 2019
After I spoke with Freedom Debt Relief, I tried other places. But the people at Freedom Debt Relief were honest with and I called them back about a week later. Plus they're actually working with me and they're polite with me. They're working with the creditors and they keep me informed. They also have a page that I can log on to anytime. They payment plan is also pretty simple. It's just that I had so much debt, like on personal loans, so I canceled a lot of my payments in the past. I told them I didn't wanna go negative on my account and they said that they understood. But they're working with me. It's gonna take a little longer for me to finish the program but it’s okay. I’ll get it taken care of. I’m happy with Freedom Debt Relief. I have even recommended other people to do it.
We're honored to have earned your trust, Brian! It's rewarding to know that you're moving forward with the confidence you deserve! We're always willing to work with you as we understand that hardships happen. Please continue to contact us when you have questions regarding your account. Our client services team can be reached by phone or log onto your client dashboard at www.fdrclient.com and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 27, 2019
Even though I am only at the beginning stages I have full confidence in the staff and program. They are with you every step of the way and I feel confident in my decision. I give my rep very high marks for he is very knowledgeable of his job.
Welcome to Freedom Debt Relief, Tony! We're very confident in the work that we do and we are looking forward to helping you reach your financial goals. Any time that you have questions regarding your account, please contact our client services team and a representative will be happy to help! Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 27, 2019
I am really glad that I chose Freedom to help me get out of my debt situation. I was at my wits end try to figure a way out of all of this credit cards but it seems to be diminishing. Every month gets better and better.
We're happy to lend you a helping hand, Gerald! It's rewarding to know that you're getting the relief you deserve and that you're making great strides towards your debt-free future. In the future, should you have any questions regarding your account, please feel free to contact our client services team. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 27, 2019
I have had great experience with customer services this far. They have been very helpful with any questions I have had. I am new to the program so I have not gotten fully into the process and all it entails but looking forward to getting my finances on track.
We're pleased to hear that you've had a great experience thus far, Debra! Our team is committed to helping you throughout each step of your debt-free journey and any time you have questions please don't hesitate to reach out to our client services team. They can be reached by phone or log onto your client dashboard at www.fdrclient.com and chat with us. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 27, 2019
Explaining if I responded to text did I need to sign the sent emails. She was very polite and knowledgeable and checked to see if text response and come back and everything was ok and complete, very pleased with her assistance.
We're thrilled to hear that you received the answers you were looking for with our text team, Tom! Please continue to contact us when you have questions regarding your account, our client services team can be reached by phone or email. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 27, 2019
NEVER in my wildest dreams did I expect to have a company help so much at paying off my debts. I hated the thought of not being able to pay off my credit cards. Filing bankruptcy just seemed such a dishonest and easy way out of my situation. I'm proud the debts got paid off. Could not be easier nor faster. Without winning the lottery of course. Freedom Debt Relief is the greatest. Anyone and everyone will hear about them from me. I'd be lost without their help.
We're proud to lend you the helping hand that you deserve, David! Bankruptcy can provide a real fresh start for some consumers, but, without question, it has an extraordinary long‐term negative impact. We're happy that you chose us to help you put your debt behind you, for good! In the future, please don't hesitate to contact client services when you have questions regarding your account, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 26, 2019
Awesome staff, supporters, and the way business is handled! I would surely recommend this organization to any person needing help to settle their debts. Maybe some very, very minor issues, but nothing that is not understandable. Would not search outside this company. Thank you for your service.
Thank you for your outstanding review, Marcella! Did you know that we have a referral bonus program? Please feel free to contact our client services team to learn more! We look forward to working with you and thank you for choosing Freedom Debt Relief!
Reviewed Jan. 26, 2019
Everyone I have talked to, no matter who initiated the call, has been fantastic. Every question I've had has been answered to my satisfaction, and I've been contacted every time a new account is close to being settled. I have no complaints whatsoever and would happily recommend FDR to anyone who needs the help we did.
We work hard to have a top tier client services team and hearing feedback like yours is the validation that we're doing it right, Beverly! We're hoping to maintain our great rapport throughout your program and please continue to reach out to us when you have questions regarding your account. Client services can be reached by phone or email. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 26, 2019
So good for me, I get help for paying my bills, thank to you guess to you all, about helping to my bill. If I’m getting better results then I’m tell to my friend and family to let them know you goes help me lots.
We're confident in the work that we do and we're excited to be working with you, Syeda. We're looking forward to your financial success and please contact us any time you have questions regarding your account. Our client services team can be reached by phone or email. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 26, 2019
Thank you for making my life more stress free! I had a major hardship and contact each and every credit card company to give them a heads up. I was putting up Christmas lights on Saturday December 1, 2018, when I fell off of my ladder backwards. Ended up breaking my arm (compound fracture), shattered my wrist, dislocation of left arm and left shoulder. I was out of work for almost five weeks with no income. Not one credit card company would provide a grace period until I was able to work again! They all raised my interest percentages, charged late fees and continue to harass me wanting money.
I was drowning in unnecessary debt via credit cards and decided to get help through Freedom Debt Relief. I'm sure glad I made this choice and looking forward to the light at the end of the tunnel. Once I get out of this credit card debt, it will not happen again. I have learned my lesson from those evil credit card companies! I appreciate you Freedom Debt Relief.
We're happy to step in and help, Kristopher! We're so sorry to hear about your accident and we hope that you're doing well. Creditors can be tough to deal with when you're facing financial hardships, however, we're proud to be on your side to help you put your debt behind you for good. We're here for you every step of the way, so should you have any questions regarding your account in the future, please contact our client services team. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 25, 2019
Freedom Debt Relief was able to offer me a plan that I could work with when I was in deep debt. I wasn't getting out of debt anytime soon at the time and with their plan, I could get out of debt much sooner. I have tried a couple of different companies when I was much younger but they weren't as effective. With Freedom, things went much smoother. Enrolling with them was very easy and their reps were there for me anytime I needed them. If I had questions about things that were coming to my mail or calls I would get, I would call them right away and they would solve the problem immediately. Their service was fantastic and working with them has made me much more positive about my future.
Thank you for sharing your experience with us, Janet! We're thrilled to hear that you're highly satisfied with our services and we couldn't be any more proud of the success you've seen thus far. Keep up the great work and please continue to contact us when you have questions regarding your account! Our client services team can be reached by phone or email. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 25, 2019
I am very happy How Freedom Debt Relief has helped me! After my husband's death I didn't know which way to turn! They have given me peace of mind! I am beginning to relax and enjoy my life again! I would definitely Recommend Freedom Debt Relief to my friends!
We're proud to be on your side, Monika! We're delighted to know that you're getting the peace of mind that you deserve. Don't forget that you're not alone on your debt-free journey so please feel free to reach out to us when you have questions regarding your account. Our client services team can be reached by phone or email. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 25, 2019
Haven't made my first payment. So far I'm pleased with the welcome packet and the tools and resources that are available. The only review I can give is that the customer service who help us to get started was very helpful.
Welcome to Freedom Debt Relief, Mitchell! We're excited to be working with you and we assure you that you'll always have tools at your disposal to track your progress 24/7. In the future, please don't hesitate to contact our client services team when you have questions regarding your account. They can be reached by loggig onto your client dashboard and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 25, 2019
This has been amazing. As long as you keep the deposits up and payments are being made there is nothing more to worry about and in no time your debt is gone or fading fast. I would recommend this program to a friend.
We greatly appreciate your positive review, Evelyn! We take the stress out of dealing with your creditors and make it easy for you to stay on top of your debt! Any time you have questions regarding your account, please don't hesitate to contact client services. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 25, 2019
FDR has been helpful in educating me about how to resolve debt. I have been successful at negotiating some debts outside of FDR but they have been a good partner in that. I wish the strategies used were able to resolve multiple debts concurrently - single-threading the payoffs takes too long.
Thank you for your honest feedback, Westley. We're happy to be working with you and helping you resolve your debt. We, unfortunately, are unable to negotiate all of your accounts at the same time, but you can always add more funding to accelerate your progress! Please feel free to contact our client services team if you'd like to learn more, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 25, 2019
Freedom Debt Relief has made it stress FREE for ME on making my payments, and bringing me Closer to being DEBT FREE. I am SO GRATEFUL for this PROGRAM and very SATISFIED the way the program works. I have talk to one of my friends about FREEDOM DEBT RELIEF program to help her with her DEBTS.
Every day you're a step closer to your debt-free future, Raymond! We're excited to be working with you and helping you reach your financial goals. Also, did you know that we have a referral bonus program? If you'd like to learn more, please don't hesitate to contact client services. Thank you for choosing Freedom Debt Relief and we're looking forward to your next milestone!
Reviewed Jan. 25, 2019
Freedom has made many settlement offers for me and has handled a sticky situation that I didn't think could be resolved. They are making my life so much better. I didn't believe that I would ever get out of this financial situation. I can breathe and smile again. Thank you Freedom.
We're happy to step in and lend you a helping hand, Dawn. We're happy to see you moving forward positively and towards your debt-free future. Keep up the great work and please let us know when you have questions regarding your account. Our client services team can be reached by calling us or log onto your client dashboard at www.fdrclient.com and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 25, 2019
Has been a great experience as I look forward to finishing these debts to be able to move on in life with better credit. With a little help from you guys and my ability to not get no more credit cards if I don't need them.
We're happy to hear that you've had a wonderful experience with us, Marilyn! We are also looking forward to helping you resolve your debt by lending you the helping hand you deserve. Also, please don't hesitate to contact client services when you have questions regarding your account, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 25, 2019
Updated on 10/06/2023: It is now October 2023, and Freedom Debt Relief just negotiated my last credit card. It's been a long, difficult journey, but I'm closing in on graduation and I am so proud of myself. I could have never paid off that much debt in this amount of time without the help of FDR. I appreciate everything this company has done for me! And on a side note: I suggest you sign up for the lawyer services because one of my cards would not negotiate and I was sued. Again, the lawyers with FDR took care of everything. I have never been in trouble; I was terrified, but everything worked out fine. Literally, FDR saved my life in many ways!
Original: Betsy was very honest and supportive. So far I have not had any bad experiences with this process. I appreciate the fact that such a company exists for those of negatively affected by divorce. Many thanks for helping me sleep again at night!
We appreciate your great review, Carleen. We love to hear that our debt consultant took great care in easing your concerns. We're proud to be on your side and please don't hesitate to contact us when you have questions regarding your account, simply call or email us. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 25, 2019
So far my experience with Freedom Debt Relief is a positive. It would help if the customer was contacted more often. A customer doesn't know how hard FDR is working to resolve the debt. Would like feedback every 2 days.
Thank you for your honest review, Ray. We're happy to hear that you've had a positive experience with us so far. We will be sure to notify you when we have reached a settlement or if we need to bring something to your attention. You also have the client dashboard that is available to you 24/7 and is a great tool to use to track your progress! Additionally, if you have questions regarding your account, our client services team is available to call or email. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 25, 2019
Great help to avoid any creditors involving with lawsuits. The procession of the payments seem so fast for almost 2 years to pay the credit cards. I was hoping that it won’t too long until Year 2022 because of the credit scores. Please let me know soon if we can make better credit scores as than before.
We thank you for taking the time to write us a great review, Darin! We're excited to be working with you and we're looking forward to helping you reach your financial goals. If you have questions regarding the progress made on your account and your credit impact, please feel free to contact our client services team. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 24, 2019
I was finding it increasingly hard to meet my monthly obligations. About 10 years ago I used your service to help me at that time. I was pleased then and am sure I will be pleased with this experience. I went several years without a credit card and had minimal debt. Then I got some credit cards and made the mistake of letting my son use them. This won't happen again.
We're happy to be working with you again, Doris! We're committed to helping you put your debt behind you and we're excited to help you reach your financial goals. Don't forget that you can contact us seven days a week should you have any questions regarding your account. Our client services team is available. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 24, 2019
Your staff has been very professional and helpful. Everyone has been very nice. I would recommend your services to anyone else that needs your type of service. I am looking forward to our continued business relationship. Thank you again for your professional service.
We're happy to be on your side, William! We are looking forward to helping you reach your next milestone and in the meantime, please feel free to contact us when you have questions regarding your account. Our client services team can be reached by calling or log onto your client dashboard at www.fdrclient.com and chat with us! Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 24, 2019
I have had a very good experience and customer service has been helpful. I feel like they care about me. They keep in touch with me and let me know how can review what is happening. They always make sure I know I can contact customer service if I have any questions.
Thank you for the many compliments, Jacqueline. We're so glad that you feel well supported in our program. It's also rewarding to know you are being kept up to date regarding your account. Keep in mind you can also view the details of your account by logging onto your client dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief as a guide to financial freedom!
Reviewed Jan. 24, 2019
A great experience with John. We got thru everything so quick and pain free I was amazed. A big "Thank You" to Mr. ** and the staff that helped make this all happen. I will certainly spread the word. Thanks
We appreciate your positive review, Nicholas! We're thrilled to learn that you had a wonderful experience with our debt consultants! Please don't hesitate to reach out to us should you have any questions regarding your account and thank you for choosing Freedom Debt Relief!
Reviewed Jan. 24, 2019
Exceptional customer support and service and also I’m excited that I enrolled in your service. I will recommend this great service to all my friends and family if they ever need this type of service! Thanks again for all you do.
Reviewed Jan. 24, 2019
Freedom Debt Relief has been the best decision I had to make. This is very effective program in consolidating your debts. Excellent service. They worked very hard and all my debts were reduced almost immediately. Highly recommend. Also, their customer service is amazing.
Hello Veronica,
Thank you for your review. You definitely made the best decision in choosing Freedom Debt Relief and we are so proud of your accomplishments thus far. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 24, 2019
Freedom Debt Relief is working through all my debts in a timely manner and has negotiated my debt with the creditors very successfully. I am very happy with the results. Highly recommended. This program can and will help you with your debt relief.
Thank you for your great review, Esther! We're happy to hear that you're satisfied with the settlements that have been made. We're looking forward to your next milestone and in the meantime, please contact our client services team when you have questions regarding your account. Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 24, 2019
I would definitely recommend FDR to people I know. Everyone is so professional and encouraging. They assist you in a timely manner. My experience has been great so far. Some of the negotiations take longer than others. But when your goals are reached it very rewarding.
We're thrilled to hear that you're happy with the services we provide, Danielle! Our team is committed to helping you throughout each stage of your program and we're all looking forward to your next settlement. Additionally, should you have any questions regarding your account, please don't hesitate to contact client services. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 24, 2019
Freedom Debt Relief is a blessing to me at this time. I was so overwhelmed with credit I was to the point of not sleeping and only worrying. I put in a search for top credit relief places and Freedom was the first one on the list!! What a blessing!!!
Nancy, we're so grateful for the opportunity you have given us assist you with your debt! We just want our clients to see that there is a way out and becoming debt free is the way to go! Thank you for your incredible review! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 24, 2019
Could not be any happier. FREEDOM DEBT RELIEF has been ONE HUNDRED PERCENT involved and ONE HUNDRED PERCENT taking care of every detail. This situation has been so stress free. I have been of so peace of mind. I am feeling so very relieved ...
We're delighted to step in and help, Dennis! Our team is committed to your success and we're here for you at every stage of your program. If you have questions about your account as you move forward, please contact our client services team! Thank you for being a part of Freedom Debt Relief!
Reviewed Jan. 24, 2019
Everyone very helpful and answered all my questions and has remained a great source of knowledge when I need it. All my calls were answered promptly and inquiries solved. Great team of people, great plan and excellent negotiators. Would recommend.
Thank you, Jeffrey, for your impressive feedback and 5-star rating! We are happy to be your debt settlement company and are excited to see you complete the program successfully! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 24, 2019
Corey ** was AMAZING. Thoroughly explained every last detail and answered all my questions patiently, even if he was coming to the subject next. He did not hesitate or pause with any answer, and that earned so much of my trust. I am very satisfied with my experience and will tell everyone I come in contact with who needs help as I do. I can’t wait to be debt free and I’m very happy with who I chose to help me get there!
Thank you, Lauren, for the amazing feedback of the debt consultant who assisted you! Thank you for trusting us and allowing us to help you on your path to financial freedom! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 24, 2019
I could still recall the day like yesterday when I had placed a phone call and spoke to a wonderful young man. I was going thru a tough time, lost a loved one drowning financially, when the young man Jacob called back to see how I was doing. I was floored at his kindness and empathy. So here I am on the most wonderful journey of my life. Thank you Freedom. Couldn't do it without you and that special person.
Thank you, Latchmin, for your inspiring feedback! It makes us so proud to have phenomenal employees who dedicate their time to be able to provide an outstanding experience for all of our clients. Your review will continue to motivate us to carry our mission to help people become debt free and find a solution for their debt problems! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 24, 2019
I am pleased with the services that I have received in the Freedom Debt Relief Program. The program has helped to relief a lot of pressure off of me and I would recommend Freedom Debt Relief Program to others. The program has been great when it comes to settling my debts with the creditors.
Thank you, Mary, for your wonderful feedback about our company! Our clients are our top priority and ensuring that you are having the best possible experience! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 24, 2019
They are the best. They are great. Customer service is always able to help with issues with harassing phone calls, calling my employer and getting very rude operator answering the phone. Able to contact me, easy with ideas and ways to help me resolve my issues quickly.
Tonya, your feedback is very much appreciative! We're over the moon to hear we have helped you overcome those creditor calls and have been there for guidance. We look forward to continuing to assist you and provide you customer satisfaction! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 24, 2019
The settlement fees are way too high. It takes extra time and money to then pay off the agreed upon settlements. Wish settlements fees would be lower then maybe accounts would be paid off faster and be debt free faster.
Hello Heather,
We understand your concerns about the settlement fees. Our settlement fees vary and are calculated based on the law in the state you live in and the amount of your debt. Even with our settlement fee calculated in your monthly deposit, it will still give you a reduction on your accounts. Our program is designed to cut your debt in half and also helps pay off much faster than paying the creditors on our own. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt - principal, fees, interest and all. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 24, 2019
Im so glad I have Freedom Debt to help me with my financial needs. I do see progress is being made rapidly. If I have concerns or issues, I call in and speak to someone and my all my questions were answered immediately. I look forward to the day I am debt free. Thanks Freedom Debt Relief.
Thank you, Deneldia, for your fantastic feedback and 5-star rating! It's always a pleasure to be able to assist you with any questions or concerns you may come across. We will continue to fulfill your request. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 24, 2019
I am satisfied with the proceedings. I am glad that I entered the program, since it is still very difficult managing Finances on account of the high cost of medication for my self and for my Spouse who has being diagnosed with Dementia.
Audrey, we're so happy to have you part of our Freedom family! Thank you for the opportunity you are giving us to help you with your debt. Keep pushing forward as you're already taking a huge step to be financially free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
Everyone I have worked with at Freedom has been extremely polite, helpful and all around do a great job. This program has helped alleviate a lot of stress in my life and I feel good that I am able to pay back some/most of the money on these accounts. Thank you!
Thank you, Sharon, for your charming words for our company! We're so happy to hear how much we have helped alleviate the stress you were experiencing. You're off to a strong start and a step closer to becoming debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
I am using this company to help me get out of credit card debt. They are doing a good job negotiating for me and have saved me thousands. They have settled with 3 credit card companies in the past 2 years.
Marion, congratulations on the reduction you have received on your accounts and the accomplishment on your accounts thus far! Each day you are getting a step closer to becoming debt free, keep up the great work! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
I have had a excellent experience with Freedom Financial. I would recommend them to friends if requested. You keep me well informed about the status of my account and I feel fortunate to have your help and support. I like the website and it is easy to work with.
Thank you, Mary, for your marvelous feedback! We're delighted to receive such amazing comments about how happy you are with our company. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
Colleen and others have been very helpful whenever I call in and they always remind me to check my client dashboard. Only recently, I seen where a settlement for my last account was approved for 1/29/19 but I never received a text or email authorizing the settlement like I've received in the past. I'm fine with the settlement as long as there are enough funds available plus to pay off my other account.
Thank you, Melissa, for your fabulous feedback about our company! We also wanted to inform you that at anytime a settlement is reached whether it's with us or NLLG we always need to get the client's approval before moving forward with the settlement. We cannot start making payments on the settlement without our client's consent or authorization. We can definitely look into your account to see what is going on. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
Mr ** was very knowledgeable, helpful and explained the situation where I could understand. Knowing I have someone helping me as helped ease my mind and relieved a burden I have been experiencing. I learned of this debt program on Facebook and took a chance, I'm very happy I did.
Pam, we're so grateful you have reached out to us for assistance with your debt and have put trust in us to help you become debt free! We will be with you every step of the way. You have our support and we will continue to provide you with the best possible experience. Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
We have been pleased thus far with Freedom Debt Relief. When one of the companies sued for the outstanding amount we forwarded all information to client services and the attorneys and all was handled promptly with very little problem. Also all our accounts but 1 have been addressed. This is the best feeling. Can’t thank you all enough keep up the good work.
Thank you, Keith, for your phenomenal feedback. We really appreciate you sharing your experience you've had with our company and showing others that no matter what situation you're faced with you're not alone, Freedom Debt Relief is right by your side. Your review will ease people's mind to trust in us and reach out to us for help. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
Freedom Debt Relief want us to be debt free and want us to stay that way. Easy to work with and with extreme accuracy. They are very friendly and error free. When people become debt free they feel better about themselves.
Daniel, your terrific review is very much appreciative! Thank you for letting others know that our program really does work and we want to help people become debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
Still getting calls from collection regarding Barclay account. Have asked you to reach out to them yet to get confirmation. I am pleased that other accounts are being dealt with but portfolio continues to call daily, could you please reach out to them.
Mary, we really appreciate your feedback. We also understand that these creditor calls can be overwhelming. We have to remind our clients that creditor calls are normal and they can continue to contact our clients as they are trying to collect the debt. Even if they are aware of you being in the program they will still call but as your accounts are being settled the creditor calls will stop. We don't want you to feel like you're alone in this as we have a solution to help eliminate these calls. We encourage you to reach out to our client service department so our highly trained advocates are able to walk you through on what you can do. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
My experience with Freedom has been totally professional and pain-free. Whenever I call, my issues are handled efficiently. I would absolutely suggest the company as a solution to debt relief. I look forward to paying off my accounts as soon as possible!
Beverly, we admire your feedback and we're so pleased to hear all the fabulous comments of our company! We're excited to have you reach your goal of becoming debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
Questions answered in a friendly informed manner. Always willing to take time to explain anything. Keeps me informed as to what is going on with my account through the website or with a simple phone call. Treatment to me and my account like they care. Which really helps in a nervous situation.
Thank you, William, for your spectacular feedback! We take great pride in providing world class customer service to all of our clients and making sure they have the best possible experience while in the program. Giving you that peace of mind that you're in good hands is what we want our clients to feel. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
I am dissatisfied with negotiations on my ISPC account. When I entered it to FDR I owed about $6,888 & when it was finally up for negotiations I owed upwards of 9k! There were NO settlements on this account. I'm stuck paying for the balance I owed and ALL the fees associated that were incurred along with FDR fees. AND my graduation date was pushed back to 2022! Dissatisfied, would not have signed up with this program if I had known it was possible that some accounts would end up costing MORE than the amount I originally owed.
Dear Unika,
We're very sorry to hear that you are dissatisfied how your account was negotiated. When the creditor has agreed not to settle the account than less what it's owed it's usually when a creditor is suing you on an account and to stop any further litigation they will settle as a Stipulated Agreement which is the for the full balance. Not all creditors negotiate for a Stipulated Agreement, our NLLG always negotiates to get you the best settlement to prevent the creditor to proceed with further litigation. FDR does not collect any settlement fees on a Stipulated Agreement. I know this is very unfortunate on your end but the positive of this settlement is the creditor has stopped any further legal action against you. We know your other accounts have been successful to negotiate it's just this hiccup that has made change the way you feel about our program. Remember you're doing something positive and that is taking a step forward to becoming debt free! Please reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account.
Reviewed Jan. 23, 2019
It has been a great way to pay off big amount of debt... I would recommend this program to everyone. If you are struggling with lots of debt this is the way to go. They pay your bills for you... all you do is make one payment to Freedom Debt Relief.
Reviewed Jan. 23, 2019
FDR has given us the peace of mind that our debts will be resolved and we will be debt free earlier than we ever could have doing it alone. Their customer service is excellent with people who have answers and actually follow through with meeting our needs. I highly recommend this program for people needing help with extinguishing their debt most efficiently.
Thank you, Melissa, for recommending Freedom Debt Relief! We're overjoyed to receive such positive feedback and even more that you are satisfied! We look forward to continuing to assist you. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
They have a problem letting the account owner know that they represent the customer. I personally have 2 accounts that have been closed because they weren’t contacted and verified. Not pleased with their services. They are now trying to offer my account to their sister company? I’m paying $304 monthly and only $100 is being put towards my account. My credit score have gone down 200 points since using them. So why use them?
Hello Sandra,
We understand your concerns and we are here to help you resolve them. When a client enrolls in our program we do inform our clients that they will face a negative credit hit as our program is 24-48 months and we negotiate based on the funding that is available in your dedicated account. Not all of you accounts are being negotiated at the same time so that can sometimes lead for your creditors to close out your accounts. The great news is as your accounts are being settled your credit score starts to increase. Our program is designed for people who are most focused on getting out of debt. The good news is rebuilding credit is far easier to do, which is why clients turn to us in spite of any credit score issues they may incur. Almost everyone can have excellent credit in two years or less following a simple plan, no matter how bad their credit is today. Our goal is to help our clients become financially free! Please reach out to our client services department if you have any questions or comments regarding your account.
Reviewed Jan. 23, 2019
Every experience I've had with them has been great. They handle everything and now that I am more than halfway through, it's exciting. I am very happy with using them. The dashboard is very easy to use and it's great to be able to see my progress. Thanks to everyone involved.
William, we appreciate your outstanding feedback! It's rewarding for us to know that we're exceeding our customer satisfaction and our clients are having a wonderful experience. Also amazing feedback on using the client dashboard. Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
He was able to respond all my questions and the process of the authorization was fast and easy, he explained step by step how this company will help me and how the numbers and percentages are. Thank you. I will totally recommend it
Thank you, Miriam, for your incredible feedback! We take pride in what we do and how we make sure all clients are having a lifetime of experience with our company. We look forward to having you become debt free! Please reach out to our client services department if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Reviewed Jan. 23, 2019
Since my program is just starting I have no real comments concerning my service. I did think that my contact information would have already been changed, but this may happen with the initial plan payment. I was somewhat concern that my account showed a negative balance even before my first payment was made. Perhaps, I misunderstood the initial startup, which I didn't read in my welcome package.
Jacqueline, we would like to Welcome you to Freedom Debt Relief! Thank you for sharing your feedback thus far. When a client first enrolls in the program they will possibly see their account negative prior to the first deposit as the bank (Crossroads Financial Technologies) that is associated with your FDR account does charge an account setup fee and monthly service fee. Once your deposit clears then it will be deducted from there. Please don't ever hesitate to reach out to our client services department at (800) 655-6303 or support@freedomdebtrelief.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Freedom Debt Relief Company Information
- Social media:
- Company Name:
- Freedom Debt Relief
- Company Type:
- Private
- Year Founded:
- 2002
- Address:
- PO Box 2330
- City:
- Phoenix
- State/Province:
- AZ
- Postal Code:
- 85002-2330
- Country:
- United States
- Website:
- www.freedomdebtrelief.com
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