
Consolidated Credit Reviews
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About Consolidated Credit
Consolidated Credit is a debt relief and credit counseling company with over 30 years of experience. It offers comprehensive debt management programs to help consumers pay off credit card debt and get back on track financially.
Consolidated Credit works with most major banks and financial institutions in the U.S.
- Over 30 years of experience
- Works with over 1,600 creditors
- No enrollment fee or charge for initial call
- Monthly fees are a bit high
- No online application process
Consolidated Credit Reviews
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Reviewed Feb. 28, 2017
I am very happy with your program. Will definitely share with my friends and anyone else that I hear needs to consolidated their Credit cards. When I need or have a question Consolidated Credit is always available any day 24 hour days or night which is very helpful.
Reviewed Feb. 28, 2017
It was handled very professionally. My debtors don't scare me. I put 25 years in military and am a fighter. I do not frighten easy or at all. I believe in honesty not trickery or scare tactics. Thank you Consolidated. I will recommend you to anyone who needs help and wants to get on the right path to sensible spending.
Reviewed Feb. 28, 2017
I just want to say that everyone in this program was very helpful, respectful, and knowledgeable. They made a painful experience bearable and congratulated me as I made my last payment schedule. I feel they all sincerely cared!! I would highly recommend this program to anyone who has gotten over their head in credit card debt!!
Reviewed Feb. 27, 2017
My wife and I would like to thank your company for helping us with our debt. We never once received a nasty phone call from any of our creditors due to your diligence in keeping in touch with all of them to make sure everything went smoothly. We are now free of credit card debt and can't begin to express our heartfelt thanks to all your staff. You are helping so many people regain their lives back and we will never forget your kindness.
Reviewed Feb. 27, 2017
My first impression, when I first called, was that the associate was clear and concise. She answered my many questions comprehensively and with patience and kindness. I understood precisely what I was agreeing to. It was an emotional time for me and she made me feel that it was doable. It's hard to believe this was four years ago and 25,000 has been paid off. Thank you.
Reviewed Feb. 27, 2017
It is a little difficult understanding what is paid by your company and how much I pay for some of the debtors that I have on the account. Other than that, everything seems to be okay. It would be nice to know how much I have to pay each debtor or account from my pocket.
Thank you for allowing Consolidated Credit to assist you. You may call us at 1-877-201-7780 and one of client services representatives will be happy to go over your account with you. However, you can also get the information by logging into the members portal at https://members.consolidatedcredit.org/. There you will find a breakdown of each creditor, view payment details and your balance plus gain access to a variety of financial resources. If you need help getting set-up please give us a call and we’ll walk you through the process. Thanks Isabel. We appreciate you and wish you the very best on your journey out of debt.
Reviewed Feb. 27, 2017
Very satisfied and thankful for Consolidated Credit. Great customer service and quick response times. Would highly recommend Consolidated Credit to anyone in financial turmoil. Associates/councilors have been very understanding and upfront of all fees. Budget friendly and interest rates are lowered tremendously.
Reviewed Feb. 27, 2017
I had questions on how Consolidated receives and distributes my payment and what I should tell my creditors, etc. Tatiana was very helpful. She was able to answer all my questions and provide very thorough and detailed information on the subjects I had questions on.
Reviewed Feb. 24, 2017
I had a problem with my payment and was very upset that it didn't go thru. I explained what happened to Tatiana and she was very helpful and understanding in helping me get my payment to you in a timely manner.
Reviewed Feb. 24, 2017
Great customer service and easy to work with. I would have highly recommend your services to anyone in similar situation as mine to get back on track financially. I appreciate you providing outstanding customer services and keeping me updated with reminders of my balances.
Reviewed Feb. 24, 2017
It was a pleasure working with you and thank you for all your support. I'm glad to be out of debt. Every time I want to contact you with questions all the people was very knowledgeable about the program and answer all my questions very positive. I will recommend you in the future. Thanks again.
Reviewed Feb. 24, 2017
All my questions were answered. She was very helpful resolving my situation and informing me of the status of my account. She took the time to review my account and remind me of updating my credit card balances to ensure the balances are being paid down.
Reviewed Feb. 24, 2017
2 things. I was never informed that the payment went from 362 to 380 and the citizen's payment was always late on my bill every month. Every time I called everyone was kind and very professional. Thank you for helping me.
Reviewed Feb. 24, 2017
I just spoke with Josaphine, sorry about the bad spelling on the name. She was terrific in helping me update my accounts and moving my Bank of America card over to Consolidated Credit Solutions. She walked me through all the steps I needed to take and even went above and beyond to help me update my accounts. I greatly appreciate her assistance.
Reviewed Feb. 24, 2017
This company is great! They allow me to pay a monthly fee for all my debts and get them paid off in 3 years! I can see the light at the end of the tunnel! They lower your interest rate, get rid of late fees and give you a reasonable payment. Don't hesitate to see if you can get out of debt and use this company!
Reviewed Feb. 24, 2017
Today I called Consolidated Credit to ask for my balance. Tatiana was the one that answered my call. She was very polite and professional. I really appreciate your customer service. My call was no longer than 10 minutes and I had everything answered right away. Thank you.
Reviewed Feb. 24, 2017
Tatiana was patient and clear with her answers to my questions about debt consolidation and the instructions on how to fill out the form. She is very knowledge of the business. She answered my question in courteous and professional manner. She took her time with me. We also reviewed when payment would be taken out of my account and that I would need to send her copies of all statements.
Reviewed Feb. 23, 2017
Thank you for helping me when I needed it most. There was always someone kind and courteous to answer any questions I had. Being able to have this large debt paid off, is such a huge relief. I can look forward to purchasing a house in the near future. Thank you!!
Reviewed Feb. 23, 2017
Tatiana was amazing. Seriously so quick and accurate and didn't waste a second of my time. You guys are fantastic. Keep hiring folks like Tatiana. What an easy company to work with. THANK YOU! I greatly appreciate your assistance in helping me get out of debt!
Reviewed Feb. 23, 2017
Tatianna was very helpful. She answered all of my questions and explained the process. I had an issue with my Wells Fargo card and removed it from the program. She took care of it and arranged to have the extra 80 dollars paid to another payee.
Reviewed Feb. 23, 2017
Tatiana was the CS representative. She was very friendly and helpful. She offered to mail a form to me that another rep had tried to send me but it would not open. I think she is a great asset to Consolidated Credit and I appreciate how she helped. Super nice!
Reviewed Feb. 23, 2017
Because of the situation that I have found myself in, the assistance I received today was very informative and helpful. My family and friends have been notified of all the help I received and if they ever needed the services of Consolidated Service they will call.
Reviewed Feb. 22, 2017
Thanks, it help out a lot. It brought my bills down, and the interest was very well place. I was able to make the payment every month without being late. Again thank you for accepting me. If I hear of anyone who need help I will tell them about you.
Reviewed Feb. 20, 2017
Helped me found the email I was waiting for, for about a week. She was knowledgeable about the time of the email and where could I find it due to senders email. Wish others would have helped me like that when I called before for the same reason.
Reviewed Feb. 20, 2017
I needed to reschedule payment and Tatiana was very helpful and listened to my issue and was very knowledgeable. She answered my questions and was able to change payment date and assured that my creditors would be paid on time.
Reviewed Feb. 19, 2017
I wish there was more representatives like you. Thank you for your help. As a representative there needs to be more importance given to the customer. You really did your part in doing so. I congratulate you and hope you can continue assisting others the way you assisted me. Thanks again.
Reviewed Feb. 17, 2017
I called the company as requested on an email in reference to one of my accounts under your services. Ricardo, one of your representatives answered the call. He was polite, explained the reason for the email and answered my questions promptly. It is good to know that you have knowledgeable and helpful staff at your company. Thank you.
Reviewed Feb. 17, 2017
Talked to Mona my overseer on my acct.. She understood my reasons for being upset & was a little mad because even though explained problem through no fault of my own or your fault either it ends up costing me $100 in bank fees & change date fees from you about 2-3 times a yr.. But like I said Mona understood. I explained it & she sees the problem although can't resolve it anyway. At least understood & cared enough to help if could.
Reviewed Feb. 16, 2017
Very helpful and efficient. The process was explained very well and all questions I asked were answered to my satisfaction. The change should be very easy and quite manageable. I really like that it can all be done online with less paper.
Reviewed Feb. 15, 2017
I was down and out with heavy credit card bills getting me stressed out, then I made the best phone call ever that changed my life. I called Consolidated Credit they helped me from day 1 all the way to the end of my program. When I had questions they were there 24 hrs a day, no problem. I would recommend this program to anyone that will read this or would listen to me! Thank you from the bottom of my heart and did I mention my new credit score... wait for it... 742!! P.S. Not only did Consolidated Credit help me with their training and seminars but I now have a great understanding on how to better manage my credit cards and sorry I have to say this but will never fall in debt like that again!! Thank you again - much appreciate this program.
Reviewed Feb. 14, 2017
I called to see if I could put a hold on my payment, due to an unexpected medical situation. Tatiana informed me that I could either put a hold for a minimal fee, or change my due date to the 17th, which is preferable anyways. Extremely nice and accommodating. Thank you!!!
Reviewed Feb. 8, 2017
Laurie was able to solve my problem today. Finding out my new interest rate with Belk and JC Penney. I had been on the phone with Synchrony bank several times in the past two weeks with no resolution to the problem. She called them and within less than eight minutes had my answer for me. Laurie is great.
Reviewed Feb. 6, 2017
I wanted to move my payment date. I was informed of how to do that at a future date. She made sure I understood all she was saying and helped me the best she could. I was unable to change this month's date because I requested it too late.
Reviewed Feb. 4, 2017
Tatiana was very nice and knew her information. The problem is I have to sign in to our account in order to update everything. My wife called once and I called once and both times an email was supposed to be sent with a link to reset our password. We never received those emails but we did receive the review email.
Reviewed Feb. 3, 2017
I had problem with Bank of America. And she help me resolve it and also help in the way I was doing my payments. Her help was excellent. She explained how to do my payments in a way that was easier and best for me.
Reviewed Feb. 3, 2017
I'm very happy with Consolidated and the people who works there are very polite and nice. They give the right information when you need them and how you need them. I will recommend them to any friends or family. And I'm almost done paying my account with them. Hopefully this year I will finish.
Reviewed Feb. 3, 2017
Great Service!! CCCS help me with my credit debt in under 4 years, I'd recommend everyone to use CCCS to get themselves out of credit debt. Very professional, very courteous and helpful from Day 1 to the very end, Thank you CCCS!!!
Reviewed Feb. 3, 2017
I called to cancel my account with Consolidated Credit. I finally paid off my debt. Jose was very helpful, listened and provided me with the information that I need. I think his co-workers should learn more about his customer service skills. I had bad experience with couple of representatives that give me hard time. FYI I'm paying you to take care my debt. If you screwed up with my accounts you should fix it, not me! I just wasn't lucky with previous people but Jose did a great job. Is sad that I got a good customer service on my last day with this company. My 5 stars rating is for Jose only. The rest of people don't understand financial counseling.
Reviewed Feb. 2, 2017
You provided excellent customer service and was very polite. I felt that you answered everything I needed to know and helped me to resolve what I was calling for. You explained everything to where I could understand it. Thanks for your hospitality.
Reviewed Jan. 31, 2017
Bob was extremely helpful and very pleasant. He congratulated me on completing program and paying off debt. Loved Consolidated Credit... they changed my life! Thank you for the easy payment plan and online services. I would recommend them to my friends and family.
Reviewed Jan. 26, 2017
I received excellent customer service today from Tatiana. She was very helpful and I do as appreciate her assistance. I would recommend this service to other people. It does work. They keep track of my account and make sure everything is running smoothly. Thank you.
Reviewed Jan. 26, 2017
Reviewed balances and discussed value of consolidated credit. It increased my credit score to over 800. I am very pleased with CCC and will recommend it to my friends. The people are always friendly, professional and helpful. Thank you very much for your assistance with my credit card score.
Reviewed Jan. 25, 2017
I called to change my email address, she was very nice, and very helpful. It took only a few minutes. I am very pleased with the service. Thank you very the service that you give. I received an email in a very short time so that could update my info.
Reviewed Jan. 25, 2017
Our experience with Consolidated Credit was very helpful with clearing up the mess we were in and would like to thank everyone responsible for doing an awesome job. Thank you so very much. We hope you have an awesome 2017... Thanks again.
Reviewed Jan. 24, 2017
I called to give an update on my account. I called twice and both times the service I received was great and we accomplished what we needed to do. The reason I had to call twice was because I had three accounts that were not the most recent balance so I had to get those totals. It was fairly easy.
Reviewed Jan. 20, 2017
Tatiana was very helpful and answered all questions. She also suggested a way to better coordinate payments with pay days to save me a lot of time and money. Thanks for the positive experience, it removed a lot of stress from my mind. Wish all problems could be so easily remedied.
Reviewed Jan. 16, 2017
I am going to be short on my payment which is due 1-17-17. Tatiana was very helpful and put my mind at ease telling me that sending my balance of $199.00 on 1-19-19 was fine. She was very friendly and helpful!!
Reviewed Jan. 13, 2017
The representative was very pleasant and I was completely satisfied with her service. She explained several issues that involved my account as to what accounts were about to be paid in full and that the amount of those accounts would go on the account with highest balance.
Reviewed Jan. 11, 2017
I was very satisfied how Tatiana help me in the phone. She had a great customer service. I feel very happy how she explain me all the process. I will recommend her. I feel very helpful what I'm going to pay each month. Thanks for the great customer service Tatiana.
Reviewed Jan. 10, 2017
Everyone I've spoken to is extremely helpful. Joining this program has relieved so much stress off me, especially when I see the progress made. I recommend this program to anyone who wants relief of credit debt. Because there is a light ahead.
Reviewed Jan. 9, 2017
Tatiana was very helpful with what I needed, which was to change the due date on my account. I also wanted to check the balance on my account and she emailed me a new log in ID for me to check and updated my account balances. I also liked the fact that I did not waited at all to have my calls answered.
Reviewed Jan. 7, 2017
Great assistance with information about my account. Estella covered all questions and assisted me with concerns with payments. She also help me understand better the program so that I can help providing this company's information to a friend in need. Thank you.
Reviewed Jan. 7, 2017
I feel so comfortable with this company, the staff are so nice and they are really professional. They explain to you everything about your case. They are interesting to listen and help you to resolve your problem about credit. I really recommend Consolidated Credit.
Reviewed Jan. 6, 2017
Tatiana gave excellent customer service, was friendly, efficient and knowledgeable. I was able to update my account balances and given the good news that my payment plan time was reduced by 8 months. I really appreciate having Consolidated Credit ensure that my payments are made on time.
Reviewed Jan. 5, 2017
I spoke with Laurie today to assist me in moving my payment date forward from 1/7/17. Laurie was very eager to assist me offering me the latest date I could move the payment to. It is a pleasure speaking to someone so helpful!
Reviewed Jan. 4, 2017
Elizabeth went above and beyond. She contacted my bank and resolved my issues with my credit cards. She is a great asset to your company... Thank you Elizabeth for your wonderful customer service and great demeanor! I will definitely recommend this program to anyone. It has helped me a great deal in getting out of debt.
Reviewed Jan. 1, 2017
I cannot say enough about how courteous the staff was. I was in a state of panic trying to maintain my bills and pull out of debt yet I was sinking further in as each day passed. Within less than an hour I was assisted and on my way to being debt free.
Reviewed Dec. 31, 2016
I called with 3 varying questions and the agent helped me smoothly and gracefully with all three in one phone call. It felt easy and authentic, unlike most bank or student loan experiences I've had with customer service. Feel taken care of.
Reviewed Dec. 30, 2016
She was so helpful, kind and patient. She was Very thorough and went above and beyond to assist me. She was detailed, calm and very, very knowledgeable. She knew exactly the answers I needed. Your team really is outstanding when it comes to Customer Service!
Reviewed Dec. 30, 2016
I called to discuss how I proceed with paying off my account. I was given the information that I needed and was very satisfied that my account would be handled properly and competently. I look forward to completing this transaction very smoothly and coming away debt free. Consolidated Credit helped get my financial life back on track. I am very grateful for this program.
Reviewed Dec. 29, 2016
Service center is GREAT to work with. I do not hesitate to call and talk to anyone. I am very grateful for everything that your service have for me. It has taken a lot of stress off of me and I am able to focus and is going to give me the ability to get out of debt sooner. Thank you.
Reviewed Dec. 28, 2016
Called to ask a question for the auto draft to be cancelled so I can mail in the payment. The service I received is great and professional. Mrs. ** asked if I had anything else but I didn't. Service was great.
Reviewed Dec. 27, 2016
I am very happy with Consolidated Credit, they have helped me a lot. I am very pleased with the way TaTiana talk and explain everything today. Everyone I have talked with since I join Consolidated Credit in 2014 have been very nice. Yes I would refer you all to a friend and family. Thanks.
Reviewed Dec. 23, 2016
Another pleasant phone experience. Very professional. Answered all questions. Confirmed personal information. Knowledgeable. Eased my anxiety. My experiences with CC has always been great. My only concern would be the wait time to speak with a representative. I have learned to call at "off-peak" times. Would recommend this service to a friend.
Reviewed Dec. 19, 2016
Very pleasant and easy to understand. She was helpful in explaining how everything works since I am new to this. I wasn't sure if I should contact the creditors and she said they send a letter for me. I'm glad you were able to help me so it makes my life easier.
Reviewed Dec. 16, 2016
I have already recommended you to a family member who is on your program. It has taken me 5 yrs to complete this program but if not for you and all you have done I would have not been able to do this alone. I was in a position where I could not have done this without you. Again, Thank You!
Reviewed Dec. 13, 2016
They answered all of my questions and put my mind at ease. I was in debt over my head. It was getting hard for me to sleep at night. But that all changed with Consolidated Credit. One phone call is all it takes. Thanks Consolidated Credit for all of your help. A perfect ten.
Reviewed Dec. 8, 2016
My order was expedited and I am very thankful for that. Tatiana was very polite and will be on the case until it is pay off. She was able to stop my next payment from being taken out. I will have no problem recommending Consolidated Credit to any of my friends or family.
Reviewed Dec. 7, 2016
Tatiana was extremely helpful, professional and friendly as she helped me with my issue. I needed a payment deferred and she was able to handle this very quickly. Resolved within 2 minutes. Highly recommended.
Reviewed Dec. 6, 2016
TATIANA did a fantastic job helping me with how to change my bank account information. She was very patient and friendly. She waited for me to check my email to ensure that I had received the form I needed. Thank you for your help.
Reviewed Dec. 2, 2016
Thanks for being helpful and easy to change the due date. It was very friendly and nice. I expend just no more than five minutes to solve my problem and relax for the next few days, that I will not be overdraft on my bank account.
Reviewed Dec. 2, 2016
Thank you to everyone who helped me to achieve this monumental goal! I will never forget all your help. It's been a long road and I'm glad to be at the end of it. I'm truly grateful to CCC and its staff. There's no greater feeling of accomplishment than paying off a large sum of debt. Thank you Polly for helping me complete my goal today. God bless and Merry Christmas.
Reviewed Dec. 1, 2016
Tatiana was patient, friendly and thorough. She was able to answer all the questions I asked of her and was always making sure that I got all the things correct by asking me if I was clear with the info that I had been given. She should get a big raise and extra vacation time.
Reviewed Dec. 1, 2016
I called to inform that I have paid off all of my debt and no longer need the services of Consolidated Credit. The representative who helped me was very quick, thorough, and efficient. It was a painless process. I have enjoyed working with Consolidated Credit and would highly recommend it to anyone who wants to get out of debt.
Reviewed Nov. 29, 2016
In the past, I have called to try and resolve issues with automatic drafts that CC takes out every month. This was the FIRST time I did NOT have to run to a Western Union to do a Quick Payment because of Tatiana's attentiveness and care to my situation. I had the money, I just closed the account that the draft was supposed to come out of and forgot to notify CC. THANK YOU, Tatiana for your SUPERIOR customer service and attention to my situation.
Reviewed Nov. 29, 2016
As a client, I was so very happy to have Elizabeth help me this morning with my payoff and credit consolidation questions. She was so personable and knowledgeable, with experience on the subject I was inquiring about! I hope to speak to her again! We love Consolidated Credit, thank you!
Reviewed Nov. 28, 2016
I was unsure whether my payment had been sent to my creditor. I also asked about the typically timing for each month. Tatiana was very helpful and explained the process clearly. I felt reassured that all was ok. I appreciate the easy access to the Client Services dept. Thank you.
Reviewed Nov. 28, 2016
I called this morning because I needed to add another credit card to my consolidation credit account. The lady I spoke with was very friendly. She found my account very quick, told me what she needed, put me on hold for just a minute. Then answered all my questions. Very great service!!
Reviewed Nov. 28, 2016
I have been working with them for a while and will soon pay off the debt I had! It has been a great experience in every way possible! I would recommend them to anyone who is looking for a way out of major debt.
Reviewed Nov. 23, 2016
Tatiana was very helpful and nice in resolving a late payment issue. I would recommend it to anyone. I hadn't gotten paid until next day and the cc payment was due the day before. The over the phone service was very helpful. Thank you so much.
Reviewed Nov. 21, 2016
Today I closed my account with CCC. I am so happy for this day. I had to tell you all that it has been a pleasure dealing with you thru a stressful time in my life. Everyone I have had the pleasure to talk to have been so helpful, polite, professional and compassionate. Shemetras was my contact today and she was happy as I was to help me finish this journey with CCC. I hope to not have to use your service again but if I do, I wouldn't hesitate to call and know I will have a great experience. Thank you again.
Reviewed Nov. 18, 2016
Tatiana was very kind and very patient. She was a great asset in processing a telephone payment. She answered the telephone call promptly with kind words and pleasant spirit. She answered all questions without hesitation and provided good solutions. She made sure the information was entirely correct prior to submitting and process the payment over the telephone.
Reviewed Nov. 15, 2016
Great experience. Would recommend to anyone I know that could use a hand with consolidation. My Rep was friendly and professional. I have suffered several head injuries and sometimes I need a little more attention than others which is exactly what I received.
Reviewed Nov. 14, 2016
Consolidated Credit has been pretty good at resolving all my issues. I am very grateful. I appreciate the time representatives takes with you and makes you feel heard. Thank you Consolidated Credit for making things easier for me and my family.
Reviewed Nov. 14, 2016
I have been having a pretty hard month financially and I feel like I was drowning in my debt. I honestly thought that with my due date being so close she wouldn't be able to help me, but with a friendly tone she was more than happy to assist me and I feel like I got floaties now. I might still be in the water, but I'm not alone and Consolidated Credit is my lifeguard. Here to help me in case I get too deep into the water. Thanks guys!!!
Reviewed Nov. 11, 2016
Elizabeth was very helpful in helping me figure out some payments as I head into the last few months prior to paying my credit cards off. She advised me on the best way to make certain card payments so they would become paid off a bit sooner. She also advised me to call back again next month so we could look at payments again to see if anything could be paid off sooner.
Reviewed Nov. 10, 2016
None other than they're nonprofit which is what lead me to consolidate credit. I also love how they work with clients patiently and the prices you cannot beat. I'd use again and referred to friends and family. Thank you.
Reviewed Nov. 8, 2016
I wanted to lower my monthly payment since I had paid off one of my credit card accounts. Tatiana was able to research my account and get me a little more money each month. Since I am trying to live on Social Security, every little bit helps.
Reviewed Nov. 2, 2016
I inquired as to the balances of the accounts presently in the program. I wanted to be sure that the account that is paid in full is also reflected in CCCS's records. I was able to update all balance information and was reminded of the process as debts are paid.
Reviewed Nov. 2, 2016
I am new to Consolidated Credit and the whole idea and process of consolidating your credit can be very confusing, scary and give rise to a lot of questions. Any time I was confused, scared or had any other questions, a member of the Consolidated Credit team was there with answers and reassuring words that everything was currently being handled or has already been resolved. I cannot express enough how much I appreciate the help and attention each of the consolidated credit team members have given me throughout this process and believe me I have certainly called with my share of questions!
Reviewed Oct. 31, 2016
Tatiana was great help. She answered all my questions. Made a couple of phones calls to two of my creditors to see balance and pay offs. She told me what my total payments would be. Explaining how things are paid off. Very helpful.
Reviewed Oct. 31, 2016
Your group of agents is accurate, respectful, kind and provide wonderful, professional service. I strongly will recommend it to my coworkers and friends as I will have the chance. Tatiana was very friendly and reassure me the information I had related to my account. I love and appreciate the privacy they keep all the time. Thanks.
Reviewed Oct. 31, 2016
Excellent service by the woman I spoke to. She was pleasant and kind as well as knowledgeable... She handles my issue and provided me with alternatives that would help me out. Reviewed my file and provided me with the necessary information needed to update my files.
Reviewed Oct. 28, 2016
I find everyone very helpful, friendly with very good service every time I call with questions about my account. Consolidated Credit takes the time to help me understand everything I'm told. I would recommend Consolidated Credit to everyone.
Reviewed Oct. 28, 2016
Very polite and very helpful. Good experience overall with this company. Only thing I couldn't get into the handbook most of the time if I had questions. I was able to get my debit paid off earlier than I thought. Would definitely recommend to my friends and family.
Reviewed Oct. 24, 2016
Consolidated Credit is a great service! With excellent customer relationships, it's the best way to consolidate cumbersome credit. Member services is proactive in their pursuit of attentive customer service providing assistance with your individual needs. I would recommend their services to anyone in need of assistance with credit counseling services. Thank you for affording me the opportunity to become debt free!
Reviewed Oct. 20, 2016
Tatiana was very resourceful and answered my questions. She was also very friendly and I felt comfortable speaking with her. I appreciated that she provided me with dates and updated me on what to expect next. It was pleasant speaking with her.
Reviewed Oct. 19, 2016
This has been a blessing for me to take care of my debt problems. I would refer this to anybody that needed help financially like myself. I have paid off three accounts already and close to paying off another one in three months. They got me good interest on mine. Great Job To Consolidated Credit.
Reviewed Oct. 18, 2016
Consolidated Credit's customer service is on point. They are friendly and knowledgeable. I appreciate how patient the lady, Tatiana was with me. I was sick and could not even think straight. She helped me get into my online account. She was so polite as well.
Reviewed Oct. 4, 2016
When my husband lost his job a few years ago, I needed to get a grip on our household finances, and Consolidated Credit's debt management program definitely helped me to achieve that!! I would recommend this program to anyone in need of financial management assistance. Once the plan is in effect, it is pretty much a worry free process that helped to keep my credit rating up which was an added bonus of the program.
Reviewed Oct. 4, 2016
Elizabeth was very knowledgeable and kind when discussing my financial needs. She made recommendations that I hadn't even thought of and truly work to my benefit. I appreciate her assistance in helping me gain financial confidence.
Reviewed Oct. 4, 2016
Tatiana was very kind and understanding and acted professional when I needed to hold my withdrawal for an additional 2 days. Her pleasantness was welcomed and her enjoyable personality made it easy to communicate with her. Thank you so much!
Reviewed Oct. 3, 2016
I found that the customer service experience was good to very good. I was in and out within a matter of minutes and the representative communicated clearly and concisely.
Reviewed Oct. 3, 2016
I having a tough time, thinking how I can get help in resolving my monthly financial problem. Then this company "Consolidated Counseling Services Inc." come to my rescue. Cut down my monthly payment and save me some money.
Reviewed Sept. 30, 2016
This person was not helpful in the situation, sent payoff checks for 3 credit card accounts, and they weren't received yet. This person was very unprofessional, and a waste of my time with the help I got.
Dear Tonda, Congratulations on the progress you’ve had towards getting out of debt. Customer service is of utmost importance to us. We train our employees to be professional at all times. We regret that you may have had an unpleasant experience and will use your comment as a training tool. We will be contacting you as soon as your payment is received. We appreciate you and thank you for choosing Consolidated Credit. Best wishes.
Reviewed Sept. 28, 2016
The woman I spoke with was extremely respectful, helpful, and courteous. I hardly had to wait and she was able to help with many different types of questions I had. Thank you!
Reviewed Sept. 26, 2016
When I signed up, CC helped me out of a bind at a great time of need (divorce) - setting up a 5 year plan for me and my wife - and then when things turned around for us three years later and we were able to pay off our debts two years early - they happily renegotiated with the credit card companies and coordinated that payoff (even though in theory they could have tried to string it out a bit to collect more fees). Clearly, they are true to their mission to assist us to restart our lives. :)
Reviewed Sept. 26, 2016
I would just like to say that for these past couple of years that I have been part of the Consolidated Credit group I have nothing but great things to say. You guys always delivered excellent customer service and solved any issues I came across with. Thank you so much for helping me get my finances back on track! :)
Reviewed Sept. 23, 2016
I have spoken with several people since my coming on board with Consolidated, including a supervisor. Beyond a shadow of a doubt, Laurie is the most efficient, knowledgeable, CARING associate you have. It would behoove those in charge, to listen and observe. Many thanks Laurie, you made all the difference and kudos Consolidated for your hiring choice.
Reviewed Sept. 14, 2016
Great customer service, very personable and helpful with my questions. The best part, I didn't feel anxious or ashamed about my finances and she made me feel comfortable.
Reviewed Sept. 14, 2016
I contacted Consolidated Credit in reference to a current debt that is up to being paid off. Tatiana was very helpful and professional with her assistance. I appreciate the kindness shown to me in my process of correcting my debt issues. Tatiana was kind and understanding and helpful.
Reviewed Sept. 12, 2016
Tatiana was very helpful in clarifying a concern of mine having to do with Capital One. She explain to me how to handle that situation and what she thought I had to do next. She was of great help. Please let her know. :)
Reviewed Sept. 9, 2016
I've been with Consolidated Credit for going on two years now. They have helped me but all clear off my debt. I was informed today that I only have 7 months remaining then I'm done! Such excitement! Thank you all!
Reviewed Sept. 8, 2016
I would like to thank Jose for providing outstanding customer service. He answered all my questions promptly and provided me with everything I needed. My experience was great! I would definitely recommend him to my family and friends.
Reviewed Sept. 8, 2016
Was very happy with the service that was provided. I was in a pretty tight spot financially prior to enrolling. Once things were consolidated down into 1 monthly payment, things became a lot more manageable. I would recommend.
Reviewed Sept. 7, 2016
I want to thank all of you who have helped me through this difficult time in my life by making debt consolidation easy. I am one step closer towards a happy and debt free life.
Reviewed Sept. 7, 2016
The young that helped me on the phone was very intelligent and kind. She explained everything to me in full detail. Wish everyone could be like her on the phone.
Reviewed Sept. 7, 2016
Great program! Great customer service! You worked with me every step of the way to allow me to reach this goal. To be able to finally be debt free is truly a blessing. Thanks again!
Reviewed Sept. 7, 2016
I just had the best customer service transaction ever in my life. I'm still blown away at how wonderful she was with me. She is definitely a keeper.
Reviewed Aug. 30, 2016
I received excellent information and help from Bonita. She made me feel at ease with what I needed to know. She explained everything I asked and what would be the best way to go regarding my payoff.
Reviewed Aug. 26, 2016
So far I would have rated CC 3 stars - in the past. When I have called re: checking on my account balance and the length of time left on my account I was told "YOU have to call your creditors or check your statements and YOU have to update us on the balance information." My husband and I both in discussing this has been - "Isn't that what we are paying THEM for? To communicate with our accounts - keep our account info current - and monitor them?"
TODAY however I called and spoke with Tatiana 8/26/16, 9:45 am. We had one account dropped because it was PIF and I just wanted to touch base on where we were and how much longer to pay. SHE didn't hesitate to say "I don't have updated information on these accounts but I can get that information for you if you don't mind waiting a moment." I was taken back by her quick offer to check for me right then and there. I said "yes please!" in a matter of less than 5 minutes she had updated the balances on all my accounts AND updated my interest rates. THAT is what I would expect CC to do and she did it in a lot less time than it took me trying to get that info in the past.
Why isn't this just a regular activity? She did tell me I could check the balances and update to keep current and when I told her I didn't think we were set up online for that she sent me an email with a way to get set up. She is an excellent cs rep and I DO want to emphasize that I think CC should do this themselves on a regular basis since we are paying them to monitor and coordinate these payments. Thank you Tatiana!! I was surprised by the friendly, professional, quick CUSTOMER service!!!
Reviewed Aug. 25, 2016
Returned missed call in to see if I was able to trade in my car, TATIANA was very helpful in providing me with info that I need.
Reviewed Aug. 25, 2016
I called this morning regarding account concerns and Bonita as usual was EXTREMELY helpful and friendly and helped relieve my nerves. If you need information or a solution to the problem, Bonita is your gal. Thank You Bonita for everything. Keep doing amazing Bonita.
Reviewed Aug. 24, 2016
They are all very helpful when I need something. Tatiana did a great job helping me get my payoffs so I can go forward.
Reviewed Aug. 24, 2016
Great Service. Had a great experience going through with the help with my account.
Reviewed Aug. 22, 2016
Arielle was extremely thorough and helpful, as she provided me with information I was not privy to.
Reviewed Aug. 22, 2016
Once I changed my payment method this entire process became a joke. Four different reps. told me four different things for the same issue. The due date went from the 17th to the 21st, to the 25th, no wait really the 26th to 28th...ugh... Seriously considering withdrawing from the program and working with my creditors on my own or having my lawyer get involved to help with my creditors.
Dear Maria, Customer service and satisfaction are of utmost importance to us and we regret any inconvenience or confusion that you may have experienced. Please give us a call at 1-877-201-7780 if you feel that you need further assistance. In the past 23 years we have helped over 5 million Americans get out of debt in a reasonable time frame by successfully negotiating lower interest rates with their creditors. We appreciate you and thank you for allowing Consolidated Credit to assist you. We look forward to hearing from you and resolving any issues.
Reviewed Aug. 19, 2016
Exceptional Service!! On and off the phone within 2 minutes!!
Reviewed Aug. 17, 2016
I was very pleased with this program. I would recommend it to someone.
Reviewed Aug. 17, 2016
She was an absolute delight and very helpful. She went the extra mile.
Reviewed Aug. 16, 2016
TATIANA was very courteous and prompt in handling my question.
Reviewed Aug. 15, 2016
Consolidated Credit you have helped me so much to pay off my creditors and get out of debt and taken a big burden off my shoulders. After three to four years with Consolidated I can breathe much easier. Thank you again.
Reviewed Aug. 11, 2016
Thank you so much for taking a chance on me! Without your assistance, I would have filed bankruptcy years ago and STILL be under that curse. Because you showed me how to pay off my creditors and get squared away, I have been able to purchase a house. I would highly recommend your program to ANYONE who is serious about getting life straightened out!!
Reviewed Aug. 10, 2016
Needed to move my payment date and was helped very professionally.
Reviewed Aug. 9, 2016
Tatiana was very helpful. I have had other reps before and she was the most helpful. Perhaps it is because I now understand better how your process works and how to ask the right questions.
Reviewed Aug. 8, 2016
Very helpful and her technical knowledge is excellent. I followed all her instructions and was successful.
Reviewed Aug. 8, 2016
After concurring with financial adviser, it was deemed necessary for me to enter into another program. I am securing a settlement as opposed to lowering the rates. I initially entered into this program without consulting my personal adviser which was not the best decision. Although, the people and purpose of this program was great and I will promote it to friends.
Reviewed Aug. 8, 2016
I called in reference to my payment, too much is taken out of my account. The matter was resolved to my satisfaction and it didn't take. My experience with Consolidated thus far has been very positive and I'm quite happy that I made the decision to use your service. Thank you for all your help.
Reviewed Aug. 4, 2016
Everyone was always so friendly and they helped me in paying off my debt.
Reviewed Aug. 4, 2016
Tatiana was great. Very clear and concise with explanation.
Reviewed Aug. 2, 2016
In the 4 yrs I have been a client I have had no problems. Any questions I had were answered and the representatives were very professional. I completed my program and was very thankful for your organization. I would definitely recommend this program. My thanks to all and for your understanding.
Reviewed Aug. 1, 2016
Very glad to find out that 2 credit cards are paid off and I'm on my way to finishing my long-standing debt. Everything Consolidated Credit has done for me is much appreciated and my lifestyle of spending has gotten very smarter. Thank you.
Reviewed Aug. 1, 2016
Answered all my questions and gave all the info I needed.
Reviewed July 28, 2016
I was very concerned that overdue minimum payments would jeopardize my credit rating even more. Elizabeth patiently explained the process step by step. She is very knowledgeable and understanding! She was very helpful!
Reviewed July 27, 2016
I needed a payoff amount and it was near closing time so Bob said he would get it the next day. The next day Bob called me back with the information and helped me with what I need to do to get a check to them.
Reviewed July 27, 2016
I have found Consolidated Credit to be reliable and very user-friendly. They were flexible with payments and very easy to connect with.
Reviewed July 27, 2016
I have been with you for about 3 years and overall I have been very happy with the service and the program that you provide. Very happy I made the decision I did when I made the first phone call to get help. Thank you for helping when I really needed the help out of a bad situation resulting from a messy divorce.
Reviewed July 26, 2016
Thank you for all your assistance while I worked on becoming debt free. Everyone was very pleasant to work with.
Reviewed July 26, 2016
I am so happy to be on the road to being out of debt. Almost a year ago I was hopelessly in credit card debt. I paid one card with another card and never made any progress on the many cards that I had accumulated and was barely making payments or late payments. Then I saw this program online and decided it couldn't hurt to make the call. I was hesitant because other calls to other programs resulted in me feeling stressed and less than impressed. I called Consolidated Credit Counseling Services and talked with a counselor that listened more than he talked. I didn't feel any pressure and he basically explained how the program worked and what I needed to do to get started. I had already cancelled all of my cards except one so that step was easy.
I enrolled in the program and noticed how fast my debt was declining. I was so happy to see the balances go down and continue going down... I didn't think it was possible but now I have paid off two creditors in full and the balance on all my debt looks better and better. I am SO happy with the ease of the program and the knowledgeable counselors that are just a phone call away. I scheduled an extra amount to pay off one creditor with some extra money, I had on hand. I called and it was easily arranged. They applied the extra money and that debt was retired. I felt pretty hopeless the first time I called, I feel full of hope now. Thank you so much for helping me get out of debt.
Reviewed July 25, 2016
I had to contact Consolidated Credit Solutions today regarding a paid balance that was going to be removed from my account. It was my pleasure to speak with an account representative named Arielle. She was kind, courteous, and very happy that I have reached this point with them that my credit card balances are now being paid in full. She encouraged me and was just as thrilled that I am on top of my credit responsibilities. I am very pleased with Consolidated Credit and their staff. All have been forthright and knowledgeable about their jobs and very helpful when I have issues or questions. I just want to say thank you.
Reviewed July 23, 2016
Awesome customer service. She helped me with what I called for, and offered to take care of the problem.
Reviewed July 22, 2016
I can't wait to get the ball rolling on my account with you. I really appreciate how professional and helpful my representative was.
Reviewed July 21, 2016
I had made payments yesterday to my credit card and loan accounts at my Citizens Bank and wanted to know how that will affect my account progress. Elizabeth spent a great deal of time explaining many facets of the operation, including the differences in timing of due dates, for my better understanding of my account. I was very pleased with the amount of information she imparted to me to be certain that I completely understood.
Reviewed July 20, 2016
Customer service rep, Marco was extremely professional and efficient in providing me protocol and guidance when I called to add a creditor to my CCCS program.
Reviewed July 20, 2016
I have not had a worry since I signed up for this program. Thank you for the help.
Reviewed July 19, 2016
Want to thank everyone for your help in taking care of getting these paid off.
Reviewed July 18, 2016
Tatiana was very friendly and answered my question quickly. I appreciate her excellent customer service and pleasant attitude.
Reviewed July 15, 2016
I received an email and needed clarification. Tatiana explained what the email was for. Very pleasant to deal with.
Reviewed July 15, 2016
Ariel was extremely helpful in explaining my accounts and the late fee by Credit One. She was very thorough and I appreciate her help.
Reviewed July 15, 2016
Tatiana was professional and also caring and friendly. She was not judgmental as the previous agent. She made me feel much better about my situation. I felt much better after speaking with her. There was no hesitation about getting the situation cleared up. Hope I can speak with her if I need help again.
Reviewed July 14, 2016
Very courteous and answered my questions.
Reviewed July 13, 2016
I was not sure that this company would help clear up my credit card debt. I thought they would put me in deeper trouble with the credit card creditors. The staff at Consolidated Credit is great -- Thanks to Elizabeth and Arielle. They gave me many tips.
Reviewed July 13, 2016
Creditors Paid - One creditor is still showing a balance. I was informed that it may take longer for those debts requiring a check to be mailed for payoff. The service was great!
Reviewed July 10, 2016
I received an email telling me to call Consolidated Credit. When I did they told me that I have to update my balances every three months and the woman was extremely nice and told me how to update my balances online. Very good experience. Great service.
Reviewed July 8, 2016
Thanks consolidated credit for helping me get out of debt. My credit score is better than ever. I really appreciate all the help and guidance through this process.
Reviewed July 6, 2016
Marco was awesome and professional. I really appreciate him and his help. We need more people like him. Thanks a bunch Marco. I hope he gets recognized for a job super well done.
Reviewed July 6, 2016
Serena was very helpful. I am hoping to pay off a few of the bigger cards in a month or so.
Reviewed July 1, 2016
Customer service representative was very courteous, patient and kind.
Reviewed July 1, 2016
This has been an awesome program. Everyone has been very helpful and supportive. I recommend this program to anyone in need of improving their financial situation as they work to financial stability and freedom. Thank You.
Reviewed June 30, 2016
Added another high interest account. I just previously sent one in a review. This is the second time in less than a few minutes, dropped off when I completed. TATIANA very professional and very helpful today. She explain to me the card holder might rebate the interest back to account or lower the interest. Would let me know, when submitted, what the payment amount would be and total what to pay each month.
Reviewed June 30, 2016
He took time to answer all my questions and explained the process in detail.
Reviewed June 30, 2016
Wow! In the two years I have been working with your company I have never received the level of customer service I just experienced while working with Elizabeth. She really cares and you can tell she loves her job. She made me aware of a few things I needed to know. A great experience with her! You are a lucky to have someone as dedicated as her on your team!
Reviewed June 30, 2016
Payment stopped for a creditor. Tatiana explained me that the system has dropped the payment to a creditor (Citi) but she called them and fix the problem. Effective and prompt answer.
Reviewed June 28, 2016
Awesome team, very professional and helpful.
Reviewed June 28, 2016
Things are always great when I need help from CCCS. I get 3-way calls right then to make sure things are resolved. Tatiana checked on my payment and said she would set a reminder to see later if the payment cleared. I believe her because of the reputation I have with this company. Always help their clients succeed.
Reviewed June 27, 2016
This was a godsend for me and has shown creditors that I take my obligation seriously. I fell behind after my husband's sudden death and loss of income was substantial. It was a relief that Consolidated Credit was able to help me and that I am almost done with the program. For anyone getting calls day and night, this program will help you re-establish yourself. I was hesitant in the beginning as one hears so much bad press about programs such as this but I would recommend 100% that this would help any through seriously difficult times who wants to be debt free.
Reviewed June 27, 2016
All answers were answered. They were very patient with all the questions I asked.
Reviewed June 25, 2016
My payoff program is successfully completed. It was for more than $50,000 and took over four years to complete. I am very pleased to report that it always went smoothly and according to my expectations. I could not have done it alone. Consolidated Credit has my gratitude.
Reviewed June 25, 2016
I called to correct the spelling of my last name which was done effortlessly.
Reviewed June 24, 2016
Great customer service. Takes care of people. Will highly recommend.
Reviewed June 23, 2016
I received an email to call. I spoke to Bob and told him that I was sure it concerned a late payment. I told him that I had sent it 2-day Priority Mail. He was very nice, and assured me that all was good with my account. He recommended that I keep up with my balances and to let CC take a look at my statements periodically.
Reviewed June 23, 2016
Moved scheduled payment. Everyone done quickly and smoothly.
Reviewed June 22, 2016
Tatiana was very pleasant, knowledgeable and prepared to answer any questions I had concerning the program, etc.
Reviewed June 22, 2016
I am pleased so far in this process working with this company. Good Service thus far.
Reviewed June 21, 2016
As credit cards in accounts are being paid off my credit score is going back up. I'm very, very pleased with that. Best thing I've ever done was take my father's advice. Enjoying Consolidated Credit.
Reviewed June 21, 2016
Everyone I have spoken with has been encouraging and helpful to me.
Reviewed June 21, 2016
Consolidated Credit helped us. We had too many credit cards with high interest rate. They were able to reduce the rate and one monthly payment. My salary decrease. We will be out of debt January 2017. Thank you.
Reviewed June 20, 2016
When I spoke to Bob he was very helpful and would recommend this program to my friends.
Reviewed June 20, 2016
We were very well pleased with the service that Consolidated Credit gave us in the 4 years we used them. We are now at the end of the time of owing on those credit cards and have had no problems. We would VERY MUCH recommend them to someone else.
Reviewed June 20, 2016
My experience has been very good. No problem with having my Credit cards being paid on time and when I call they always have an answer for me and are very polite.
Reviewed June 20, 2016
Couldn't ask for a better person to speak with. She is wonderful. You should have more like her. The first person I spoke with this morning, well, the difference is like day and night. Elizabeth gets the 5 star rating.
Reviewed June 20, 2016
Elizabeth was a lovely lady who helped me so much with the payment process to our creditors. She was articulate, friendly and respectful. Elizabeth totally understood that people do need help on occasion to pay their debts. Thank you Elizabeth for being such a wonderful and kind person. Your personality is exceptional!
Reviewed June 17, 2016
To start with I am an 82 year old woman. Your employee, Sebastian, is the most patient person that I have ever worked with. He worked with me for at least an hour being kind and gentle while changing a banking number whereby you received your money on account with accuracy as far as timing and amount. Thanks so much for Sebastian. He certainly is a KEEPER!!
Reviewed June 17, 2016
My experience with Consolidated Credit was actually a pleasant one. Everyone I spoke with was very knowledgeable and worked with me to answer my questions and resolve any issues. I felt comfortable knowing if I didn't understand something about my accounts I could talk to someone directly. They made a process that could be stressful very manageable.
Reviewed June 17, 2016
Arielle was very personable and very, very helpful. I would definitely request to handle business with her again! Thanks for hiring such great people!
Reviewed June 17, 2016
I was extremely pleased with the service that Stephanie had provided me!! I will have to say that everyone in your organization has been great to work with!! I am done now with your program, but would definitely recommend them to anyone in the unfortunate position that I was in. Thank you to all of the people there. You have done a great job in my opinion.
Reviewed June 16, 2016
Awesome experience, great customer service. Thank you???
Reviewed June 13, 2016
Called to get pay off balance.
Reviewed June 13, 2016
Tatianna was exceptional.
Reviewed June 9, 2016
Jillian helped me from being super stressed about an issue on my loan and after having her assist me 2 days in a row and also being kind enough to follow up with me was absolutely a relief. Thanks for her hard work I'm feeling much better about the whole situation! A+ employee.
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