Tatiana was very resourceful and answered my questions. She was also very friendly and I felt comfortable speaking with her. I appreciated that she provided me with dates and updated me on what to expect next. It was pleasant speaking with her.
This has been a blessing for me to take care of my debt problems. I would refer this to anybody that needed help financially like myself. I have paid off three accounts already and close to paying off another one in three months. They got me good interest on mine. Great Job To Consolidated Credit.
Consolidated Credit's customer service is on point. They are friendly and knowledgeable. I appreciate how patient the lady, Tatiana was with me. I was sick and could not even think straight. She helped me get into my online account. She was so polite as well.
When my husband lost his job a few years ago, I needed to get a grip on our household finances, and Consolidated Credit's debt management program definitely helped me to achieve that!! I would recommend this program to anyone in need of financial management assistance. Once the plan is in effect, it is pretty much a worry free process that helped to keep my credit rating up which was an added bonus of the program.
Elizabeth was very knowledgeable and kind when discussing my financial needs. She made recommendations that I hadn't even thought of and truly work to my benefit. I appreciate her assistance in helping me gain financial confidence.
How do I know I can trust these reviews about Consolidated Credit ?
- 609,949 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Tatiana was very kind and understanding and acted professional when I needed to hold my withdrawal for an additional 2 days. Her pleasantness was welcomed and her enjoyable personality made it easy to communicate with her. Thank you so much!
I found that the customer service experience was good to very good. I was in and out within a matter of minutes and the representative communicated clearly and concisely.
I having a tough time, thinking how I can get help in resolving my monthly financial problem. Then this company "Consolidated Counseling Services Inc." come to my rescue. Cut down my monthly payment and save me some money.
Dear Tonda, Congratulations on the progress you’ve had towards getting out of debt. Customer service is of utmost importance to us. We train our employees to be professional at all times. We regret that you may have had an unpleasant experience and will use your comment as a training tool. We will be contacting you as soon as your payment is received. We appreciate you and thank you for choosing Consolidated Credit. Best wishes.
Original review: Sept. 30, 2016
This person was not helpful in the situation, sent payoff checks for 3 credit card accounts, and they weren't received yet. This person was very unprofessional, and a waste of my time with the help I got.
The woman I spoke with was extremely respectful, helpful, and courteous. I hardly had to wait and she was able to help with many different types of questions I had. Thank you!
When I signed up, CC helped me out of a bind at a great time of need (divorce) - setting up a 5 year plan for me and my wife - and then when things turned around for us three years later and we were able to pay off our debts two years early - they happily renegotiated with the credit card companies and coordinated that payoff (even though in theory they could have tried to string it out a bit to collect more fees). Clearly, they are true to their mission to assist us to restart our lives. :)
I would just like to say that for these past couple of years that I have been part of the Consolidated Credit group I have nothing but great things to say. You guys always delivered excellent customer service and solved any issues I came across with. Thank you so much for helping me get my finances back on track! :)
I have spoken with several people since my coming on board with Consolidated, including a supervisor. Beyond a shadow of a doubt, Laurie is the most efficient, knowledgeable, CARING associate you have. It would behoove those in charge, to listen and observe. Many thanks Laurie, you made all the difference and kudos Consolidated for your hiring choice.
Great customer service, very personable and helpful with my questions. The best part, I didn't feel anxious or ashamed about my finances and she made me feel comfortable.
I contacted Consolidated Credit in reference to a current debt that is up to being paid off. Tatiana was very helpful and professional with her assistance. I appreciate the kindness shown to me in my process of correcting my debt issues. Tatiana was kind and understanding and helpful.
Tatiana was very helpful in clarifying a concern of mine having to do with Capital One. She explain to me how to handle that situation and what she thought I had to do next. She was of great help. Please let her know. :)
I've been with Consolidated Credit for going on two years now. They have helped me but all clear off my debt. I was informed today that I only have 7 months remaining then I'm done! Such excitement! Thank you all!
I would like to thank Jose for providing outstanding customer service. He answered all my questions promptly and provided me with everything I needed. My experience was great! I would definitely recommend him to my family and friends.
Was very happy with the service that was provided. I was in a pretty tight spot financially prior to enrolling. Once things were consolidated down into 1 monthly payment, things became a lot more manageable. I would recommend.
I want to thank all of you who have helped me through this difficult time in my life by making debt consolidation easy. I am one step closer towards a happy and debt free life.
The young that helped me on the phone was very intelligent and kind. She explained everything to me in full detail. Wish everyone could be like her on the phone.
Great program! Great customer service! You worked with me every step of the way to allow me to reach this goal. To be able to finally be debt free is truly a blessing. Thanks again!
I just had the best customer service transaction ever in my life. I'm still blown away at how wonderful she was with me. She is definitely a keeper.
I received excellent information and help from Bonita. She made me feel at ease with what I needed to know. She explained everything I asked and what would be the best way to go regarding my payoff.
So far I would have rated CC 3 stars - in the past. When I have called re: checking on my account balance and the length of time left on my account I was told "YOU have to call your creditors or check your statements and YOU have to update us on the balance information." My husband and I both in discussing this has been - "Isn't that what we are paying THEM for? To communicate with our accounts - keep our account info current - and monitor them?"
TODAY however I called and spoke with Tatiana 8/26/16, 9:45 am. We had one account dropped because it was PIF and I just wanted to touch base on where we were and how much longer to pay. SHE didn't hesitate to say "I don't have updated information on these accounts but I can get that information for you if you don't mind waiting a moment." I was taken back by her quick offer to check for me right then and there. I said "yes please!" in a matter of less than 5 minutes she had updated the balances on all my accounts AND updated my interest rates. THAT is what I would expect CC to do and she did it in a lot less time than it took me trying to get that info in the past.
Why isn't this just a regular activity? She did tell me I could check the balances and update to keep current and when I told her I didn't think we were set up online for that she sent me an email with a way to get set up. She is an excellent cs rep and I DO want to emphasize that I think CC should do this themselves on a regular basis since we are paying them to monitor and coordinate these payments. Thank you Tatiana!! I was surprised by the friendly, professional, quick CUSTOMER service!!!
Returned missed call in to see if I was able to trade in my car, TATIANA was very helpful in providing me with info that I need.
I called this morning regarding account concerns and Bonita as usual was EXTREMELY helpful and friendly and helped relieve my nerves. If you need information or a solution to the problem, Bonita is your gal. Thank You Bonita for everything. Keep doing amazing Bonita.
They are all very helpful when I need something. Tatiana did a great job helping me get my payoffs so I can go forward.
Great Service. Had a great experience going through with the help with my account.
Arielle was extremely thorough and helpful, as she provided me with information I was not privy to.
Consolidated Credit Counseling Services Company Profile
- Company Name:
- Consolidated Credit
- Company Type:
- Year Founded:
- 5701 West Sunrise Blvd
- Fort Lauderdale
- Postal Code:
- United States
- (866) 957-5621