Consolidated Credit Counseling ServicesConsumerAffairs Accredited Brand
Consolidated Credit is a nationally recognized and certified credit counseling agency. We offer credit counseling, debt management services, debt relief and personal finance education.
We’re here to help. From credit counseling advice on improving your budget and reduce your debt to housing support to help you navigate avoid foreclosure, learn about reverse mortgages or purchase a new home, we have certified counselors with a mission to help you improve your personal finances. If you’re struggling with too much credit card debt or financial troubles caused by an upside mortgage, give us a call or visit us online.
For over 20 years, we’ve helped over 5 million people find the debt relief they need. Through enrollment in our debt management program, we help clients reduce their interest rates and cut payments by up to 50%.
I found that a creditor was charging late fees and reporting me late to the credit bureau although I have the consolidation agreement. Tatianna was a fantastic advocate and is working hard to resolve this issue for me, requesting that the late fees get credited to my account, and that the delinquent marks be removed from my credit report.
Thank you for your patience and clear instructions regarding necessary follow up. You relieved my fears and reassured me about what direction to go in the near future. I did not feel judged. Thank you very much.
I've tried Firefox and Chrome and it still won't let me use the temp password, now the page isn't even loading. Please call me back if you want something updated. Lavenia was very kind and helpful, but I need tech support.
As of the date we called. We had not gone through the orientation process and wanted to know what the additional charge was for that hit our account the following day after the initial payment. Tatiana was very helpful and respectful in explaining what the charge was and what it was for and then walked us through orientation.
I called with an issue and Tatiana was very helpful with finding out what had to be done. I appreciated her finding what I had to do. Thank you so much for your help. If I have any more problems I will contact you immediately.
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Called in to pay, she made it easy to do. Was very nice to talk to. Asked if there was anything else she could help me with. Paid my bill in a fast amount of time. As a disabled person it is important to me to get it done quickly.
Julio was so helpful and kind! I could not have made this long journey without the help I have gotten from CCS. Anytime I have needed an update on my account they are willing to help. They also send a reminder with an email which is very helpful. Highly recommend to others that are needing assistance with Consolidating.
Tatiana was great! I called in to bring my account up to date and briefly mentioned that I couldn't log into the website. She reset the login credentials within like 5 seconds of me mentioning it so I could log in! Thanks so much!
I had a great experience with signing up with Consolidated Credit and have recommended a good friend who will call you and hopefully she gets Mr. **!!! I am cancelling out only because my bank Wright Patt Credit Union offers the same service and I prefer keeping all my business with my bank!!! My bank even said that Consolidated Credit is first rate and does the same thing they do!!! That is a big compliment!!! Thanks to all the people that I have spoken to along this road!!! If I ever need anything in the future I will call on you guys!!! A SPECIAL THANK YOU TO MR. **!!!
I am brand new to Consolidated Credit; however, everyone has been friendly, helpful and willing to explain whatever it is that you don't understand. I would gladly recommend their services to others. I look forward to being debt-free within the prescribed timeline.
Elizabeth was very helpful in explaining everything and made me feel confident that this was the right decision. When someone makes you feel confident in your decision, it helps a lot. She explained everything very well and pointed out things I would not have thought of.
Brian was courteous and very helpful! In addition to scheduling my requested change, he looked for ways that might prevent me from needing a date change in the future. Brian was knowledgeable about the product and made sure that my customer experience was a positive one. It was a pleasure dealing with him today.
Rep was able to Clarify my account and the payments on one card and recommended payoff procedure. She was also able to determine the remaining balances on two other cards and payoff period for each. Rep was professional and courteous. A pleasure to deal with.
THIS was FINE helpful. WE needed help for credit cards. Lied and mislead that consolidating interest WOULD be 4.9% not on remaining balances as told. They never told me that balance WOULD be 14.9. They wouldn't help SO that WHY I went with you.
Tatiana assisted me with making a payment today and she was very helpful and happy. This entire experience has been very professional yet everyone I've dealt with has been extremely understanding and compassionate regarding my situation. If given the chance, I would not only refer people to this organization but personally, I would do exactly the same thing all over again. Definitely a great move!
I have had nothing but positive dealings with your company and staff. We are very grateful for the help provided. However, hopefully you will understand when I say we do not look forward to doing business with you again. No offense but I don't want to find myself in that type of trouble again.
I want to take this time to say that am very please with your services, if I can't find other sources to get back on my feet, I always get advice from loan specialist. I very please with the representative Julio for taking the time to guide me and explain to me how it will work for and sources to this solution. Very happy and please.
As it is the norm, I needed to call in regarding an account with a very low balance. I spoke to Elizabeth and she is the most awesome rep I have had the pleasure of speaking with to date. She was SO helpful and pleasant. I enjoyed our conversation and she took care of my needs. I LOVE speaking with reps like her - it makes the entire day better and I was NOT having a good one!!
All of the people I have spoken with at Consolidated Credit have been knowledgeable, helpful and friendly. I appreciate the fact that a service like the one you provide is available to help people who need help and advice. Keep up the good work!
She wasn't rude like many people are on the phone. When I had questions about my account she easily went through the account with me making sure I understood every part of what I didn't understand. I wasn't sure how much still owed on my account but she helped me with all the percentages as well as advised me to update my accounts online.
Wondering if I have to send paper with my information, if I can pay more and verify my correct account number. Tatiana was a big help. She did extra job for my questions. She explained to me the payments I have to do right now to my credit cards.
I am very please with Consolidated Credit solutions. You have helped me with all my questions and you have very polite customer service reps. Your services come at a timely manner, there is no outrage of fees to paid upfront.
It seems like it was taking forever for me to get my cards paid and I was working real hard to finally get results paying off several of my charge accounts! I couldn't have done it without the help of Consolidated Credit! I can't believe I'm finally done! Thank you!
She was pleasant and very knowledgeable. Help me totally understand the situation and ease my concerns. Excellent. If I should have to call in the future, I hope I get her. Thankful that your company has been able to help me get my affairs in order so that I can pay my debts.
Called because we did not need the added insurance and we needed to have it cancelled. In talking with you we had it taken off which lessen our bill and was helpful to have something taken off if we did not need it.
Friendly, knowledgeable assistance from Tatiana. I was able to get my account updated today due to errors from a previous phone call--I requested a different bank to be set up for auto pay and was told it was done but it was paid from my old account.
Hello, I have been a client since 2014 and all of my dealings with your organization have been wonderful, from day one, until yesterday when I spoke with Paige to close my account, and Paige was just super! She was very efficient, knowledgeable and personable, she deserves a raise, she is a great representative of your organization. I want to say thank you to CCS for helping me to get out of debt, and being understanding and helpful the whole time, Thank You very much.
Tatiana was very helpful she clarified some stuff that I didn't even know on my account. Thanks for your help! Like she told me that I shouldn’t do payments to my creditors outside of the program because that could risk the benefits I have with them. Thanks Tatiana!!
I saw Consolidated Credit on my cell phone in 2015 and I thought I might as well check it out as what do I have to lose. It was the best move I made because I was able to work out a payment that I could afford and now I am debt free in 2018.
Marisol was very helpful and friendly. She knew the answers to all our questions and we appreciated her very much. Thanks, she's a great employee. We think the services we will receive from you will be very helpful. It will be nice when we know how much we can actually save after hearing back on interest amounts from creditors. We will be in touch if we need anything else, thanks.