
TitleMax Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About TitleMax
TitleMax is one of the largest title lending companies in the nation, offering car and motorcycle title loans at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.
Visit www.titlemax.com- Receive up to $10,000
- Get funds in as little as 30 minutes
- No bank account required
- No credit score requirements
- Pawns only available in Georgia
- Loans only available in 14 states
TitleMax Reviews
Filter by Rating
- (4,654)
- (558)
- (213)
- (96)
- (426)
Popular Mentions
- 4,943,548 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,943,548 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 3, 2017
My overall lending process with TitleMax went well. As I walked through the door, the lady took all my info and about 20 minutes later, I left. My bank account was in negative so, I had to get money back and the car title loan I got helped with that. I wish the interest rate was a little lower but I'm pretty satisfied.
Reviewed May 2, 2017
TitleMax's customer service was very bad. When I got a car loan from them, they had a horrible process. The processor was very rude. She had an attitude, was very obscene, and she made me feel very uncomfortable. I requested their general manager's phone number, but I was given falsified information, so I can't even file a complaint formally. I'm very dissatisfied.
Thank you for reaching out Jerrika. At TitleMax we take customer service very seriously. Your experience is not the one we want or intend to provide. Please feel free to leave a formal complaint by calling 1-800-804-5368. Our customer service reps will forward your complaint to the appropriate parties. Thank you so much for your feedback and business.
Reviewed May 2, 2017
I heard about TitleMax from some of my friends and was recommended to me so I went with them. I was visiting their website then I called for help. I made an appointment, went there and had an auto loan for car repair. It was a cooperative manner from the office side so I got a good help. They checked my car and the documents. The approval was very fast and took only an hour. TitleMax is worth it because they will help especially if you are having a hard time. Like when something happened to me and my car just ended up working. I got the TitleMax loan so it's kept running well. They are excellent, friendly and experienced.
Reviewed May 1, 2017
The first time I had seen TitleMax was on the side of the road. I walked in to loan for a truck. They got my ID, proof of address, and signature, among other things. When I went the last time, it was because I was supposed to get a discount as I had paid off my other loan and they wound up not giving it. I had to pay the regular price. The rep was trying to get the people from the main office who were responsible for the discount, to respond on something, but they never would. It was all put in the paperwork, but they'd turned it back and denied it, saying I had to pay the regular payment. That part was pretty upsetting, considering it was my first loan and I made all my payments. But apart from that, the store itself is awesome and the people there are great. They give their total attention and the loan process lasted about a half-hour. Working with them has been really amazing because when I needed the money, they were right there.
Reviewed April 30, 2017
I applied for a car title loan at TitleMax. I chose them over others because I remembered their jingle. I drove past a few different lenders, but I had Googled TitleMax so I kept going until I got there. When I came at first, the guy told me what I needed because I didn't have the car. I had to go get it and bring it back later that evening for my husband's job. When I got the car there, their staff took all my information and gave it back to me. She also told me how I would have to wait till she got a response back to see how much they would give me.
Their overall lending process was fine and took about thirty minutes. Then lending processor told me I needed to make sure I make my payments on time. I told her I had spoken to the guy that was in there. My last name is different now so she called him and made sure that was okay. And then, she explained to me the process that they would take my title and send it off to another city. And then I would have to pay the whole loan amount back plus interest before I could get my title back. She took pictures of my car, came back, and we just waited and talked. Then she got a reply and that was it.
Working with TitleMax has been really good. I'm in my last semester in school and I'm about to graduate next Sunday. But I needed the money to help me pay daycare because I have two kids there. We were behind on that and so, we were able to catch up. I was able to pay my rent for the month without getting a late fee. It helped because I was able to avoid having the stress of trying to figure out how I was gonna borrow what from who and I ended up being able to have everything paid on time. It was really a blessing and I would have never thought that I could just go in so easily. It was a good, easy experience that really helped me in the long run.
Reviewed April 30, 2017
My family already goes through TitleMax and they seemed like the best fit for a car title loan. The person who I went through to get my loan was the same person who dealt with my family. The rep was very courteous and professional. Also, the lending process was simple and straightforward. The process only took about 15 minutes. Anybody else would probably have a lengthier process. TitleMax really takes out the time consumption. Plus, the interest rate was perfectly reasonable. Overall, it was a very easy and excellent service.
Reviewed April 29, 2017
TitleMax was offering a little more than the other competitor and they gave a decent amount as we needed the money for the rent. They said that we could take as long as we want, maybe a year, but that’s way too long to pay back. But they gave us really good quotes. Working with them solved the issue at the moment. Everything was good.
Reviewed April 29, 2017
I have been going to TitleMax before in past years and knew much about them. I had a title loan with two of my vehicles. At both times the process and experience were very well. They took care of me and we sought the information online on the system. They asked me how much I wanted for the vehicle and went ahead. Once I got the value and agreed with it, they did the paperwork. I signed everything then they gave me a check. It took about 20 minutes to go through the entire process. The lending processor was very friendly and nice. Everything was really good.
Reviewed April 28, 2017
I got a car title loan from TitleMax and it helped release all the stress I was having because I needed money for a major bill. It really helped me out by being able to pawn my title. My husband may never agree with what I did, but I didn’t have any choice at the time. The lending process was completed in 15-20 minutes and was easier than I thought it was going to be. I also had a real nice interaction with the lending processor. I would recommend TitleMax to anybody who needs a little extra money.
Reviewed April 27, 2017
TitleMax was the first one that popped up and the name stood out. I got a loan from them but it wasn't exactly what I thought I was going to get so I'm trying to get it refinanced by a third party. It took about an hour to process the loan. The people I dealt with were two guys and it was just a laid back environment, trying to take care of it, explaining to me the whole process and what they couldn't do. It was very straightforward. Monetary-wise they were able to help me in that one situation that I needed it. I went in there thinking that I could get more than what I got. But it doesn't take away the whole experience which was perfect. However, I feel they need to fix their online simulator to look into people a bit more and show how much they're able to get because it can be misleading.
Reviewed April 27, 2017
TitleMax was excellent to work with, and was fairer with their rates compared to other lenders. We also had a very relaxed experience. They took all my information, then the vehicle out, and took pictures. They then sent it in to the company, and within 15 minutes everything was approved. They sat and explained everything in detail. Some lenders are not forthcoming about everything, but TitleMax went through every detail on the contract. They have helped a lot, and I would recommend them to anyone in need of any kind of help.
Reviewed April 26, 2017
TitleMax is closer than other lenders and it was pretty convenient dealing with Chris. The interaction with him was great and easy. The process was fine. I came in and got it done. I'm going in to pay tomorrow since it's only a short-term. I was shocked at the rate and I couldn't believe it. It is probably the reason why I'm paying it off right away. The only reason I did it is because Chris was nice about the process and explained it. Otherwise, I just would have said forget it and go to someone else. I wouldn't recommend it because the rate is ridiculous, but the overall interaction with Chris was fantastic.
Reviewed April 26, 2017
It's my second time with TitleMax working with the same lending processor. She works on their Skillman store in Dallas that I go to. My husband also did a loan there and it was smooth. I already knew what to expect and the processor told us everything we needed to know. She was really helpful. The lending process was easy as well. I recommend anyone to go there because they're really good.
Reviewed April 25, 2017
I was looking up different title loan companies and TitleMax was the most appealing to me as far as advertising was concerned. Their lending process was quite easy. I like that they had the little screen in front of me where I can fill up the application instead of asking me a thousand questions and then the signature process. I've been to Alabama Title Loan and they print out a bunch of paper and had me sign a thousand pieces of paper. I hate that. So TitleMax's was a much better process to me. Working with TitleMax made me feel much relieved. It was a nice experience going in. I'm going to pay my loan but I'm sure to go back.
Reviewed April 25, 2017
The overall process with TitleMax was easy and the lending processors were friendly. I had to sign a couple of papers, give out references and get the car checked. The loan helped me out a lot.
Reviewed April 24, 2017
I've had a continued great relationship with the staff in this office in Bennettsville, SC. They are professional, helpful and gracious. John is outstanding and his staff is wonderful, I've recommended this company to many people and will continue to use their services as needed.
Reviewed April 24, 2017
TitleMax was more convenient as compared to other lenders. The lending process took a few hours to complete. The lady at TitleMax was good. She explained everything over the phone, and when my husband went up to her in person, she broke it down for him even more. Having TitleMax makes life easy as you don’t have to worry about it for a while but you still have to be consistent with the payments. Overall, it was fast and easy.
Reviewed April 23, 2017
My experience with TitleMax wasn't really good. I went to them because I needed help with household payments and my friend was telling me about them. But, they made me feel as though my car wasn't worth anything. I did the online application before I went in. They told me one amount, then they acted like it was something totally different when I got there. My lending processor was okay, however I believe he told me a bunch of lies. The process took 1 hour. After that, I called another loan company and they offered me a lot more. So I'm waiting for my title to come in, and I'm going to pay it off. Working with TitleMax really didn't do anything.
Reviewed April 23, 2017
I got a title loan from TitleMax and the lending process took about 20 minutes. The processor was very friendly and nice. I first heard about them on television and they’re the closest to my house.
Reviewed April 22, 2017
I went with TitleMax for a truck title loan because of their reputation. The lending process was easy, fast, and I was in and out in about 30 minutes. I sat down with the lending processor, we talked and I told him what I was looking for. He offered me more money because ultimately, my truck’s a 2014 and it’s worth a lot more than what I took for it. He was very knowledgeable, did a good job through the whole process, and met the need that I had. I filled out the paperwork then they went through my truck and approved it, and I agreed to the terms. It was a great experience and I’ll be going back up there and paying the loan off in the next couple of days.
Reviewed April 22, 2017
I went ahead and tried out TitleMax. Their lending process was convenient and it didn’t take too long. Their reps were also polite. They treated me fairly.
Reviewed April 21, 2017
TitleMax's people are friendly and have done an amazing job. I got a title pawn from TitleMax and the lending process was very easy and fast. The lending processor and I had a good time. I was in a bond and they helped me get out of that bond and get me through until other things can happen. They helped me out a lot.
Reviewed April 21, 2017
Working with TitleMax has helped me pay three of my major utility bills to keep them on. Their lending process was very easy and it only took around 20 to 30 minutes. Their lending processor, Jasmine at their Lilburn, Georgia location, was amazing. She explained it very detailed if I didn't understand and was very thorough with answering any questions. Also, I've been going through some personal issues with my mom's health and she even called to check and see how my mom's doing. So overall, my experience with them has been great.
Reviewed April 20, 2017
The process for the car title loan at TitleMax took longer than expected because the loan processor's computer was going slow, but other than that, she was pretty good. She was also courteous. I have a bill now and another one that I didn’t expect to have but it’s all good. I had to do it.
Reviewed April 20, 2017
I had a great experience with TitleMax. I got a car title loan and everything went smoothly. It took an hour to complete the process which is a little longer than I thought but that's okay. The lending processor was also great. She explained everything and made sure I understood. The interest rate is a little high but it’s fine. I would recommend them.
Reviewed April 19, 2017
I got car title loan from TitleMax. A friend of mine told me about them. I quoted a couple other places and TitleMax gave the highest quote. They have a good and efficient process. They had a little bit of information to show, but it wasn't too bad. It took about 30 minutes for the process to be completed. The lady was helpful and nice. We sat down, offered me cold water and she explained to me the payments and how it works and we started. She was very courteous and helpful.
Reviewed April 19, 2017
Applying for a car title loan at TitleMax was easy. It took about 15 minutes to complete which was fast. The lending processors were knowledgeable, they were fair with me and I understand them. I'm satisfied.
Reviewed April 18, 2017
I got a car title loan from TitleMax. It was great. The interest was a little bit cheaper. They also have a very pleasant customer service. Their branch manager was very well-informed and she answered all of my questions. The overall lending process was easy and it took a little while because we were talking. I was surprised because TitleMax called me the next day to get a follow-up and thank me for using them.
Reviewed April 18, 2017
My experience with TitleMax was lovely. I was trying to get into a house and got a title loan from them. Their rep explained all the process to me very well. She was kind and took care of me. She was with good communication. TitleMax has some really nice people in the office.
Reviewed April 17, 2017
I called TitleMax first because I'm not in the area and I asked about the title loan. I talked to the supervisor and asked him if I could get a loan and he said they can't give me one. I'd have to live within 40 miles of the store. So I moved and when I got up there, I took the title in to them and asked if I could get a title loan then. And the rep said that she'll put everything in the computer. After that she came back with, "It won't let me lend you as much as you've requested, but I can do this much." It was about half of what I requested and I said, "Fine, let's do that." The whole process took about 45 minutes and it seemed like a long time. She was really busy. She had other people coming in and out and she was the only one there. Also, the interest rate is out of this world. But I'm glad TitleMax was there. I needed to get up here for a job and I had to have a place to live and the money has helped me with that.
Reviewed April 17, 2017
TitleMax was the first lender that called me back. It was a quick process getting a loan for my truck. I didn’t have to wait on anybody. Also, the lending processor was very polite. Working with them helped whenever I needed some extra cash and whenever I have an emergency. It’s a good way for people to make money. It’s expensive, but for what it is it was a good experience.
Reviewed April 16, 2017
TitleMax has lower interest rates. They were really professional and it was awesome dealing with them. It didn’t take very long at all to do the processing. It was a nice, friendly environment with TitleMax.
Reviewed April 16, 2017
I got a title loan from TitleMax because of their rates. I went in to the office and spoke with somebody who works there and they went over how the process worked. The lending processor went through all the paperwork and what it was about, what do they check, the payments, etc. And then they checked the car. We filled out an application online, waited a couple of minutes, and I got the loan. It was a good thing and I was able to pay off some bills that I needed to pay. TitleMax has good, friendly people who works pretty fast.
Reviewed April 15, 2017
The lady from TitleMax that helped me out was very nice. She understood what I needed and tried her best to hurry up and give me the car loan. The lending process took half an hour. It was an excellent experience overall.
Reviewed April 15, 2017
I got in a bind and TitleMax was my only option that I had to do. They were also my first option because they were right down the street from my house. So, I walked in and they went from there. The loan officer asked me what was it that I needed and I was telling her that I didn’t want to take out too much because I didn’t want to be in a bind with trying to pay it back. At first, I just wanted $400 but I needed a little bit more. I spoke it over to her and we came up with the amount that was okay for me taking out and settling for.
The lending process took some time though. We thought everything was okay and there was probably a 25-minute process at the beginning but once everything was approved, something happened with the system and the loan officer had to call IT to get some things situated. So, I was there for an hour or so. Nevertheless, it was definitely a very easy process. TitleMax did help me out. The loan took a little weight off my shoulders because I didn’t think that I had any options until I walked into TitleMax. I would definitely refer them and let people know that it doesn’t take too much and that they’re always willing to work with their customers. And it’s not that much big of a deal with trying to pay back because that’s what I thought.
Reviewed April 14, 2017
I really needed to pay off something. I went to TitleMax and the rep I had spoken to was really nice and friendly. The application process for the car title loan I had was easy and it only took about 20 minutes. The people there tried to help me and answered every single question that I had because I’ve never done it before. I was not going to do it but they put my mind at ease. My experience was absolutely great and the loan helped me to pay off what I needed to pay at that time.
Reviewed April 14, 2017
I needed some money for a title loan. The lending processor at TitleMax was very understanding and knowledgeable. My TitleMax experience was wonderful and I would recommend them.
Reviewed April 13, 2017
I went in and the people at TitleMax were very nice and willing to give me the money that I needed when I needed it. I have an older vehicle and they were very understanding. Everything was good. But I wish that I could make my payment online.
Reviewed April 13, 2017
I got a car title loan from TitleMax, and the process was quick. It took about an hour to complete, and with no credit checks. It was a good experience. The lady that I was working with was personable, and gave good customer service. She explained the process to me as opposed to talking really fast. She was real concise and detailed in her explanation. Working with TitleMax provided me an opportunity to take care of some bills that I happened to get behind on due to being in a car accident and not being able to work. On the whole, it was a painless, good experience.
Reviewed April 12, 2017
My experience with TitleMax is great. I got a car title loan and the lending processor I talked with was more than welcome to work with any business I’m working with. The company helped me out with everything I needed.
Reviewed April 12, 2017
TitleMax was one of the closest lenders to my place. I got a title loan and the lady I spoke with was really courteous and more helpful than I thought they would have been. She told me through all the process about the car, how much the buying worth of it was and then how much they were able to give me for it. On that end though, I didn't really like the outcome 'cause they only ended up giving me a really small amount. There's a little crack on the windshield, there was a crack on the bumper and then there was a rip on the ceiling. But I understand why they deducted for it. And the process took two days. It would have been just one day but the reason it took two was due to the direct deposit on the computer not going through. But other than that, the whole service went well overall. TitleMax is reliable.
Reviewed April 12, 2017
My girlfriend referred TitleMax to me. Their reps were very good and courteous. Everything was great.
Reviewed April 11, 2017
I got a car title loan and the overall lending process was smooth and easy. It took 20 minutes. My interactions with the TitleMax processor were good.
Reviewed April 11, 2017
We started with Springleaf and they told us to call America's Financial Choice. But America's Financial Choice do not specialize in title loans, and they said that we would be better off with TitleMax who could do more for us. The lady there was very nice. I'm not the greatest with computers and she was very helpful. She walked us through the entire process religiously, gave us information that we needed and explained to us how to download everything we're about to sign on the computer. She also explained to us how they walked through a loan and what they are looking for in a car. If we had any questions, I asked all our questions to her. Then she gave us a little card that had our number on it so we can access everything on the computer. I was very impatient so the process didn't take very long. Our experience was great overall.
Reviewed April 10, 2017
We got a car title loan from TitleMax. It was an easy and pretty fast process. It took us 30 minutes to get the loan. The lending processor was also very welcoming and understanding. And we understand her too. All the other ladies were all nice as well, and the snacks were very good. TitleMax did affect our lives, but in a good way. It helped us get some bills done.
Reviewed April 10, 2017
I was in the process of trying to move and needed the loan. There were just a few discrepancies but everything went well. The process took about a few weeks to complete. But it took about 45 minutes when I went in and out of TitleMax. It started raining really hard so they couldn’t take the pictures like they needed to. Everything was professional. When I had a problem, they called to the office and tried to get everything straight. So corporate office called me to make sure I was okay. They were real friendly. TitleMax helped me out a lot.
Reviewed April 9, 2017
I started a new job and I needed a bit of gas money until my first check. It was going to hit in a couple of days afterward so I didn't need a lot. TitleMax was recommended by family and friends. I got a title loan and the process was easy and fast. The lady explained as well as I would like and I didn’t have to ask any question because she explained before I could ask them.
Reviewed April 9, 2017
Obtained title loan from TitleMax and it was a wonderful experience. It took about 30 minutes at the most - I was in and out pretty quick. The processor assessed the situation and did exactly what she needed to do. TitleMax helped me to get a couple of things taken care of and they satisfied my every need.
Reviewed April 8, 2017
Titlemax ripped me off, told me I could get a couple more thousand dollars for my car title, then took pics of my car with a cell phone and the reps that make the money decisions said I had all kinds of damage on my car, which is completely false. I have been a customer with Titlemax a LONG time so I was extremely disappointed and will never refer them or use them again when I get this loan paid off.
Reviewed April 8, 2017
Choosing TitleMax was convenient. Their lending process was clear, clean and straightforward. Also, the processor was very pleasant. The results came back within the same day, but the systems were down by the end of that day. Overall, the experience was very smooth and organized.
Reviewed April 8, 2017
TitleMax was the only local lending company that we have here so I went with them. I got a car title loan from them and I wasn't satisfied with the lending process. It only took them 20 minutes, though. However, I don't feel like the amount of money I got was enough. The lending processor was all right. She was friendly and she did the job. All in all, the process was very quick but not very beneficial. If I had a choice, I would have gone somewhere else. I wouldn't recommend TitleMax to anybody.
Reviewed April 7, 2017
I filled out an application for a car title loan with TitleMax. You can do it online and you are told how much you qualify for. You then resume through a series of contracts. The bottom line is they charge you 15% per month for the loan. It's a 30-day loan and you could renew it later if you choose but you have to pay the interest. In my case, it was about $500 a month which was a lot of money. My experience overall was as I expected it to be, though. The lending rep was courteous and fine. However, he didn't know a whole lot about the contract or if he did, he wasn't really on to it. He left the contract discussions with customer services, which was a separate 800 number they put me in touch with to finalize the contract. Otherwise, TitleMax did a great job and I recommend them to somebody else who has the same circumstance as me.
Reviewed April 7, 2017
I never had a car title loan before, so I tried it. The young lady and the gentleman that I dealt with at TitleMax had a wonderful personality, customer service, and great attitude. The process took about 30 minutes because they had other people to come in, but I didn’t mind the interruption. They were fabulous and the experience was great a hundred percent.
Reviewed April 6, 2017
I got a car title loan. The lending process was quick and I had a nice interaction with the TitleMax rep.
Reviewed April 6, 2017
TitleMax's located across the street from where I'm staying right now, so last week I decided to get a car title loan from them. It's a simple process. I had to bring my car, my title and my ID in, then they had me fill out the application online. When I asked for a certain amount, they didn't give me what I asked for but they tried to get close to it. I was in there for 15, 20 minutes and their agent has been friendly, polite and told me how it works. I wasn't happy with the interest rate, although I probably wouldn't like the interest rate regardless of who I went to. But as far as I was concerned, everything was good.
Reviewed April 6, 2017
My friend used TitleMax and had a good experience. However, the lending process wasn’t fast. It took us probably an hour. Also, I was asking for $800 and their rep said, “We could only give you $480.” And I had used the same address as my friend's who was a reference because we live in an apartment complex and she kept telling me it had to be a different physical address. She was so rude about that. That's the only issue. I would recommend TitleMax but not the office that I went to which was the one off Northwest Highway.
Reviewed April 5, 2017
I was looking for a loan and I didn't want to go to any other loan place. I was online and I saw an advertisement for a title loan company but it wasn't TitleMax. So after I researched this other place, I was getting other options and that's when TitleMax appeared. I thought to try them and I liked them more. The finance charge was also a lot better. It was a pretty quick lending process and the guys were very helpful and nice. It was my first time getting a title loan so they explained to me how it works and I'm very understanding of what it is now. Also, they will call to remind me of my payment coming up and what I like is that they'll work with you. If I can't make it at the exact same day, they'll give me a day or two after that to be able to pay. TitleMax has affected my everyday life in a positive way because they helped me during a pretty rough time. I would definitely recommend this place.
Reviewed April 5, 2017
TitleMax's rates were more reasonable than the others. I got a car title loan from them and the lending process was fairly easy. It took a little longer that what I anticipated because they had a few people that were coming in. One guy was the manager and the other girl was training and she kept needing help. It was convenient, though. Also, the lending processor was nice, very informative with the product and he let me know what I was getting into.
Reviewed April 5, 2017
I needed money at the time and have seen the commercials of TitleMax so I went down there. The lending process was easy though the girl I talked with was new so it took 45 minutes. Working with them helped relieve stress and solved my issue.
Reviewed April 5, 2017
There was a definite financial need at the time, so I had a title loan on my vehicle with TitleMax. It was greatly appreciated, and it affected my life very well. The process was easy, quick and simple. However, I understand that every month that I pay the loan, I still get a chance to re-up. Nothing goes towards my interest unless I go over the first three high payments. They were saying that the first three payments are almost like $100 extra until I showed that I paid those on time. That's quite a bit on the first three months upfront. I don't understand the penalty for it because if I don't pay on time, then they consume the vehicle and I felt that was a little much. That alone would make me not necessarily want to come back to TitleMax because I think that was a lot. But other than that, everything was great. What really pushed me forward was the great customer service. Because at first, I was about to say no, but they did good customer service.
Reviewed April 4, 2017
The lending process of TitleMax was easy and it took about an hour. They were waiting on phone calls and that's why it took a bit longer. The lending processors were great, too. TitleMax solved the issue I had and I was very grateful for that.
Reviewed April 4, 2017
We've done our research and I chose TitleMax because it had a clear, upfront, honest policy and the other ones weren't. I first called and talked to one of the managers there before I went in. I brought all the stuff I needed like the title, my ID, and my Social Security card. I said, "Hey, how much can I get a loan for on this car?" We went through all the process and all the paperwork and they explained all the whatnot to me. They checked the car and the VIN number. The loan was approved but they couldn't print it off because their computer system went down for a while. So, I ended up waiting longer in order to get the cash for the loan. The lending process was completed in about an hour and a half. Their staff was very courteous and professional. Overall, it was a great experience and a great atmosphere when I was in the office.
Reviewed April 3, 2017
I took the vehicle I wanted to TitleMax and they inspected it, checked how much I needed, and then they told me the amount that I could get. They gave me a sheet with my monthly payment, so I can pay what I want. The process took 30 minutes from beginning to end. It was a reasonable amount of time considering the way they were doing it at the time wherein they'd be filling out paper, but now it’s quicker because they use computers. Their reps were always nice and friendly. If I had a payment due and I couldn’t make it on that day, all I had to do is call and let them know about it and what date I was going to pay it. It was always a good experience. Working with TitleMax has helped me out when I needed some fast money. It’s one of the best experiences I’ve ever had dealing with financial institutions.
Reviewed April 2, 2017
I needed to buy some material for a job that I was doing and I liked that TitleMax was open on Sundays. They were also convenient because they were close to my home. I signed up with them and my experience in using them has been excellent. They helped me out and so far, so good. They have very friendly staff. Their lending process was also easy.
Reviewed April 2, 2017
I got a car title loan from TitleMax. I needed some cash and they helped me out and I'm paying it back. But I wish the interest wasn't so high. I haven't figured out how to ask if at any point in time, say something comes up, how to see if there can be an extension given. I wasn't explained that so I assume that there is no way to do such a thing. Also, it would be nice to let me know that, at least, if something comes up because I'm a human being and we make mistakes, they wouldn't just take my car which would completely destroy my life. I have money set from my very first paycheck already to pay it and I suffer because of that. I get paid on the 1st and the 15th and my due date is between the 4th and the 10th. I'm always worried because they fall right between my paychecks. It would be nice if they just deduct on my paycheck like when I financed a bed. The company that financed the bed found out when I got paid and my due dates were those days.
Also, I really like the people that I worked with. They're upfront and they let me know their interest rates are enormous. Also, they gave me a whole sheet of paper that showed me that they were going to be crazy but the reason why is because they'll lend me money right then and there, which is different than going and taking a loan from a bank which takes weeks.
Reviewed April 1, 2017
When we saw that TitleMax was close to our house, we went there to see if we had a chance to get a loan, and we did. Their representative was really helpful. When we had questions, she answered them. She was very nice, she took care of us and explained the process to us. We filled the paperwork out, and she put it in the computer to see if it was approved. She then told us how much we would be approved for. Overall, the process was easy and very fast, it took 30 minutes. Our experience was really good.
Reviewed March 31, 2017
The people at TitleMax were the friendliest of the lenders in the area and my interactions with the loan processor were really nice and sweet. The process was easy. They got me through it in 30-45 minutes and the loan I got was able to help.
Reviewed March 30, 2017
My experience with TitleMax have been the worst. Got a $600.00 title loan and the principal on it never goes away even to the very end of loan. Paid 200.00 month on loan still principal added. My advice: run. Do not get a $600.00 title loan. Ripoff. Paid double the amount of loan. Not worth it. There should be a law from permitting companies like this for taking the advantage of people who desperately need a loan. Go another route. These are thieves at their best to steal money from you. Ruuunnn!
Reviewed March 30, 2017
I got a car title loan from TitleMax. The overall lending process was super easy, and the people were extremely helpful. I've made a couple of payments, and apparently, it hasn’t really made a difference on my principal but I expected it when I signed up.
Reviewed March 29, 2017
I got a car title loan from TitleMax and the lending process was very easy. The only thing I dislike about it is that they’re stretching over a year or two and I don’t think I got more than how much could come. It was like three times. But the processor did a good job and explained everything to me. Also, they were there when I needed the cash.
Reviewed March 28, 2017
I got a car title loan from TitleMax and the lending process was smooth. I walked in there one day and the lending processor gave me all the information I needed. Then I left because I still wasn't sure if I even wanted to get a loan. But I came back the next day and everything was straightforward. He talked to me for a little while because I had questions and he explained the process to me and how it was different from going to a Check 'n Go. And he tried to get me what I wanted instead of the bare minimum. The process got completed in just a few minutes. He took pictures of my vehicle and signed a couple of documents. He got me in and out and I was happy with it. I had the money I needed but still left with my truck. There wasn't too many hoops to jump through, so overall, it was a good experience.
Reviewed March 28, 2017
I needed some funds for about a month. TitleMax had a lower interest rate and when I told them what I wanted they said it was okay so I went with them. I had a pretty good interaction with the lending processor. They offer good customer service and it's been great working with them. I got the loan on a Saturday and then it came through that Friday. I paid them back within less than a month and it was an awesome experience overall.
Reviewed March 27, 2017
TitleMax was the closest lender to me at the time. I walked in then the young lady went and took pictures of my car, came back inside, gave me an estimate on the car and told me what they were willing to give me a loan for. I accepted it and I've been happy with it ever since so I just keep paying off my loan. It was very easy to get through and the whole process only took about 30 to 45 minutes. My car is really not a piece of junk so it was simple for them. And everybody there was very nice. I even went back and paid the bill. My loan helped me relieve some stress issues I had with bills and I'm glad I went to TitleMax because everything went great.
Reviewed March 26, 2017
I went to three different offices and picked TitleMax after I went to the other ones. I liked the way they approached me and had everything in order. I also liked the professionalism that they had.
Reviewed March 26, 2017
It took just a few minutes to get a loan from TitleMax. Everything went smoothly and they were very nice and pleasant so I can't complain. In retrospect, I just wish the billing cycle was like a credit card instead of being shorter. I think it's shorter so they can add on more fees and interest that way. It would've been nice also if the interest rate and the fees had been a little lower. Their interest rate was even higher than CashNet from where I already borrowed money.
I hope I’m never in a situation again to pay $160 interest on a $1,200 loan. My father died last year and I foolishly paid his state debts with some of his insurance money, and I got to the point I was just out of money and didn’t have any choice. So I went with TitleMax to help me with my title. It was a last resort situation. Even though I was selling my house, the bank wouldn't let me have any money.
Reviewed March 25, 2017
We've had a title loan with TitleMax and it's one of those loans that rolls over. The whole process went great. In fact, I didn't expect to even get as much as we did. And the woman that works there was really cool. She walked me right through everything and the process took about 45 minutes. The loan helped us pay some bills and get some things we needed for the house. And when I went back in with my first bill, the same rep sat down and explained to me how much goes back into the account if we need it. She also told me how much each payment would cost and that it will go down every month.
Reviewed March 24, 2017
I needed a little short-term loan to get by while I was in Oklahoma. So, I only borrowed a loan for 30 days from TitleMax and it was great. The process was easy and my loan was paid off. I didn't have any problems with TitleMax.
Reviewed March 24, 2017
I opted to go with TitleMax due to the amount I could loan from them especially that other companies have $1,000 or $500 maximum loanable amount. I got a vehicle title loan, which I used as a promissory. Their overall lending process was fast which took only 30 minutes. Their staff was very courteous, did exactly what I needed, and has a great follow-up and good customer service. The interest rate though is 109% and that's expected from such places like that.
Reviewed March 23, 2017
It was easy and quick to get a car title loan from TitleMax. They helped me a lot. When I had a bunch of questions, I got the majority of them answered. When we were waiting for them to approve the loan, their rep, Cain, took the time out and asked me how I was doing. He got to know me and I got to know him, which was good because that gets me at ease. It makes me comfortable going to TitleMax because of how wonderful he was with keeping me comfortable with giving somebody the title for my car and the whole nine yards. He was great. I’m still paying the loan but so far, TitleMax has been good compared to Tennessee Title Loans, and hopefully it will stay that way. They're great that's why I've already recommended a couple of people.
Reviewed March 22, 2017
I went to a local TitleMax office in Burnet a couple of miles from my house. I took my car with me, a Honda Civic, and went in there. The people are very nice but my experience was weird because they told me to enter data into a computer and then wait for a company somewhere else to call me. The office staff in Burnet handles the actual physical parts of the loan. They were a subsidiary of a larger corporation or somebody else handled that for them because I only interfaced with the computer program. After the car was appraised, they lent me money. The process took about 30 minutes which was quick.
The experience was a little odd since it's the first time I've done something like that. But overall, it's been satisfactory in a positive sense. Because of the loan, I was able to take care of some bills without asking my parents to take care of things. I'm a veteran and so I was able to handle things financially without involving anyone else. TitleMax has been fair with me and I would do it again.
Reviewed March 22, 2017
I got a car title loan from TitleMax and their overall lending process was quick and easy. It took 10-15 minutes and it was just me when I went in. The lending processor was polite and he explained everything.
Reviewed March 21, 2017
TitleMax's rates were cheaper than different lenders, so I obtained a car loan from them. The process of getting the loan was fine.
Reviewed March 20, 2017
When I needed to take care of an urgent medical bill that had arisen, I worked with TitleMax. At first I did some research on how the process works, the requirements and if I have to pay every payday or come down here. Then I gave them a call to make sure I had everything, documentation-wise, that I might need to go. Dealing with their loan reps was quick. They're not very busy and were very knowledgeable. The process took 45 minutes to an hour and it went smoothly. Overall, it was a great experience and a great service.
Reviewed March 20, 2017
I bought off my last car from somebody and the title to my old car was at TitleMax so I learned about them. I went to them for a loan cause I don't trust anybody else. The overall lending process was quick, easy, and took about 15 minutes. I was laughing the whole time with the lending processor. It was a great experience. My life is normal and I don't even feel like I have a loan with them.
Reviewed March 19, 2017
I had used TitleMax in the past and they were good. This time, I obtained from them a title loan. The overall lending process was simple. It was not even around 30 minutes. I took the pictures and my vehicle, and they inspected it. I was already in their system, so all I had to do was sign on the computer. Then, I got the cash. All I needed was $1,500 but I was approved for a little bit more. The lending processor also read over all the major highlights of the contract and he's very helpful. Overall, it was a very helpful experience.
Reviewed March 19, 2017
One of TitleMax's offices is located right across the street from where I work so, I figured I'll go and check it out. This was the first time that I ever applied for a loan and it was a quick decision. We got a small title loan for a car and it was very quick. I was there for less than an hour. Everybody was friendly and they explained everything to me like how it will work. They were very professional and they handled everything really good. If I ever need another loan, I'll definitely go there again. I will definitely recommend it.
Reviewed March 18, 2017
I got a title loan from TitleMax after a spur of the moment decision and I went with my friend's word and who has used them in the past. The overall lending process was fast, easy, and took 30-45 minutes. It was mostly computer based where I did the application but the lending processor greeted me upon my arrival because I called first. She pretty much explained the process and what was needed on my end, and we went from there. TitleMax helped me have enough money to get my car repaired and they came right on time. Also, I like the payback option and I did pay back in full and they accept cashier's checks. Everything was worthwhile and it was a great experience. I would definitely recommend them to friends and family.
Reviewed March 18, 2017
I went to TitleMax to get a loan. I got their check, cashed it but I brought them back their money within 24 hours. The guy I spoke to at the location wasn't the nicest. He was in the middle of dealing with a contract and I had somebody that wanted to buy my car. I was trying to explain to him that I couldn't come back there because I had to get to class and there was a whole bunch of time constraints. The situation is a little bit more difficult than needed to be and he was frustrated.
Reviewed March 17, 2017
My family uses TitleMax and I also got them for a car title loan and the process was great. It was a friendly atmosphere and I really loved it. They lessened my stress and I would recommend them.
Reviewed March 17, 2017
TitleMax had been excellent. I recently made my payment and even the line to the cashier was very easy. Everybody there has been great. I got a title loan from them and the process took about 30 minutes from start to finish. At the time I was trying to move to a new spot and I was trying to make sure I had a little extra and savings to cover the rent next month and we still have enough money for the first car payment. Sophie, the one that processed the loan, has been excellent. When she came out and took pictures of the vehicle, she asked about some information of the mileage and so forth. Also, most of it was all computerized so it was really simple. Then she went over the contract, the rights and responsibilities, the payments, the rate and so forth. My payment and verification were simple as well. But their interest rates were a little high, but it's expected in situations that anyone is in need and so I was prepared for that.
Reviewed March 16, 2017
I had to use TitleMax because Wells Fargo no longer does loans where you use your vehicle as collateral. TitleMax’s lending process was relatively simple. They discussed what they needed and see how much money I could qualify for for my 2001 Ford F350 and what is going to cost me to pay the loan. They hold on to the title until you pay the loan off.
I don’t recommend paying it back early. When I paid the full thing early I didn’t get a discount and they didn’t have my title. They sent it away to the state government here in town and they gave me a story about taking four to six weeks to put a lien against it, but there is no lien now since I paid it off, but I had no title. I couldn’t sell my truck because I didn’t have the title. I'm out of that $20,000 I could have got for this truck. I don’t have access to the executive people in the company and customer service sucks. Their regional manager never called back. I wouldn’t recommend anybody go to them no matter how desperate. I'm extremely disappointed because I lost money and I'm not getting any compensation for the wait and for the title.
Reviewed March 16, 2017
That sucks because they had me go up to the tax office, had the title and everything transferred in. The loan was supposed to be granted. All was great and then I got stuck there for four hours and 45 minutes waiting for them to try to get someone to be able to just approve the check to be printed. I wasn’t happy.
TitleMax was helpful until it became apparent that I was getting frustrated about the timing there. All of a sudden, they clammed up and weren't talking. That was when they started to suggest for me to leave and then they would call me back. They wanted me to leave empty-handed after giving them my title. I said that I was having a hard time believing that every TitleMax across the nation was down and that there's no ETA. They kept calling people and said that they don't know when the system would go back up. At that point, I didn't feel like a VIP customer anymore. Instead, I was just like a person that they were trying to get out of their store. But other than that, it's all good. TitleMax is a great place to me. The employees were fine in the store that I went to. Unfortunately, they caved out on me when the going got hectic.
Reviewed March 15, 2017
I was looking for lending services and found that TitleMax would lend on my vehicle and for a larger amount than other companies I checked with. So I walked in, they explained the program, inspected the vehicle, entered it into a system, and they said that they’d give me more than what I was requesting. They then finished up the process and I walked out with a check. The lending processor was very courteous and working with them solved the issue I had. It was a quick and easy experience, and the process took only half an hour.
Reviewed March 15, 2017
The lending process at TitleMax was real easy. They went out and looked at the car, gave me a price, and that was it. It took about 30 minutes. The rep and I sat down and talked, and she walked me through the process. It was a pretty good experience and I would recommend them.
Reviewed March 14, 2017
TitleMax’s lending process was easy, efficient, and only took about 30 minutes. The reps were courteous, knowledgeable, and friendly. It was a hassle-free experience, and I would recommend them.
Reviewed March 14, 2017
I got a car title loan from TitleMax and their lending process and customer service are great. I had a situation and it didn’t take long for them to get me the help. They came right on time for me. Overall, I like TitleMax.
Reviewed March 13, 2017
I heard about TitleMax from a friend, so I went to see them. I got a car title loan from them, and it was easy, convenient and very fast. The process took 30 minutes, tops. They also have a fast and good customer service. Their rep was very friendly, courteous, knowledgeable, and she did her best to get me the money that I needed.
Reviewed March 12, 2017
I got a title loan from TitleMax. It's my car on a loan and a car that's worth a little bit of money. The paperwork is very self-explanatory and pretty easy. It took about 16 minutes for everything to get taken care of, so I was in and out. Everything was flawless in my interaction with the lending processor and she did what she was supposed to do. I felt very welcomed and homely and don't have any complaints. The interest rates suck, but that comes along with title loans. They tell about that in the beginning, but if one really needs the money then it's a pretty easy process. I lost my job so the money I got is used to pay all the bills that I cannot pay. It's been a smooth experience.
Reviewed March 12, 2017
TitleMax is a good company to deal with. I made a car title loan with them, it was fast and easy. I went in, they looked over my car, and told me what I could get, what are the costs and just got it clean and dry. The lending processor was pleasant.
Reviewed March 11, 2017
I filled out a little thing online to apply for a car title loan with TitleMax and somebody called me before I was even done with it. Then they got me in touch with the local manager here. I went in, they came out, took pictures and the whole process was done in 20 minutes. It was really fast. Also, the rep was really nice and helpful.
Reviewed March 10, 2017
I was told I would get more money from TitleMax so I got a title loan for my vehicle from them. Over the phone, they quoted me that they’d give me double of what they didn’t give me for my vehicle and it would take 30 minutes to do it. The lending processor took care of the whole thing. He went outside, looked at the vehicle, took photos of it and did everything he was supposed to do. Then he sent the pictures to whoever he sent them off to. He did that three times and after all was said and done, we left with a check for half of what the processor told me to begin with. The entire process took about two and a half hours, but it was okay. It helped me out with some bills.
Reviewed March 9, 2017
Horrible Loan Tactics... First off they only give you a verbal description of loan terms which in my case was very DECEPTIVE. In this I was told the first payment on loan would be the total interest of loan then all payments needed to be on time and go to principal of loan. What was not described in layman's terms was that the loan renewed every month with a 180% interest which is always the first payment. Everything is electronically done via computer and you have to download and print/save. Do not do business with TitleMax. File complaints with Texas Attorney General.
Reviewed March 9, 2017
I borrowed $9000 in April 2016. I have paid over $13,000 and principal balance is only down to $8000. I have made early and extra payments to try and pay down the principal however they put it right back on the balance of the loan with interest. How are you ever supposed to pay this off?? I guess I'm not supposed to pay it off. I'm just supposed to pay them in perpetuity.
The reps at the store were very misleading and have continued to be, all they do is call me and asked for more money and threaten me with more fees and more interest. Because I've been paying so much so often the manager actually had the nerve to call me and offer me more money that she knows I'd never be able to off. They want to bury you in debt with lies and deceit and predatory lending, give you hope of repayment and in the end after all your payments and all your stress they just come and repo your car and you have exhausted all your resources. If I could rate them with negative stars I would.
Reviewed March 9, 2017
I went to TitleMax before when they first opened and this has been my second time working with them. I got a car title loan and their process has been conveniently easy. It only took about 30 minutes for the lending process to be completed. Also, the lending processors did their job and it was perfect. They were very personal and it was a great experience. I'm glad to have dealt with them.
Reviewed March 8, 2017
Titlemax is very close to where I live. Kevin, the guy I dealt with there, was really polite and easy to work with. He has been a huge help whenever I talked to him. Moreover, he went through all the paperwork which was needed at the time. I called on a Saturday morning and was finished with the lending process three hours after. It was very fast.
Reviewed March 7, 2017
TitleMax is right across the street from my house and looks more reputable place than most other companies. The overall process for my car title loan was pretty easy but there were a few snafus. It was with the programming which took the process a little longer like my car kept coming up as registered in Nevada. Other than that, I'm very satisfied with TitleMax and the general manager was good and very friendly.
Reviewed March 6, 2017
TitleMax is well-known. My brother had used them before and he told me to go there. I received a title loan from them. The person I worked with seemed to be very knowledgeable. He read through everything with me. He answered all of my questions prior to filling out the paperwork. We went back and forth, and I felt comfortable with how he took the time to break it down for me. He went through the figures and he was really good with numbers. I like that he did not stutter at all, like he really knew and understood my questions and how to answer them.
The first time I went there, it took a little over two hours for the lending process to be completed, only because the system had gone down. I came back and it wasn't long at all, about 30 minutes. Working with TitleMax has alleviated some of the stress that I was feeling. Overall, it was quite pleasant with them. I didn't feel intimidated or if they were going to push or rush me into taking something that I didn't want. They just went with the flow and with everything that I talked to them about, and worked with me. I was pleased with the process.
Reviewed March 5, 2017
I went with TitleMax because it was right down the street from where I work, so it was convenient. The lending process took over an hour because the rep had to take the pictures and then something happened that she had to retake the pictures. But she was friendly and everyone was good to me.
Reviewed March 5, 2017
I had really awesome customer service from TitleMax. The loan processor was very courteous and knowledgeable and the whole process was very easy and convenient. Working with them helped us get caught up for sure. Overall, it was a good experience.
Reviewed March 4, 2017
The lending process in TitleMax was pretty smooth. Also, the lending officer was nice and very professional. She made the process so easy and made me feel comfortable. TitleMax actually helps. I got the amount that I needed and I already paid off the title.
Reviewed March 3, 2017
I had driven by TitleMax a couple of times. I researched it and found out that they had better rates and their expectations were closer to what I was going with. It's easy to get there and there's ample parking in front. The application was easy and took about an hour. I did it online in person. The branch manager was there in person to give me hands-on help and she was great. Also, the bank to cash the check was nearby and everything was streamlined.
Reviewed March 3, 2017
I got a title loan from TitleMax. The lending process was completed in about 15 minutes... not long... and it worked out perfectly. It went smoothly with the lending processor.
Reviewed March 2, 2017
My son had some legal fees that he needed to pay, and we went to TitleMax to get a loan against his car title to his Honda CRV. I helped him make payments. But they charged exorbitant fees and interest. I helped him make payments and we just couldn't keep up with the payments. In the end they took my son's car, and even after that did that, he still has an outstanding balance. I would not recommend TitleMax, and I am surprised the kind of interest and fees that they charged were even legal. They should be shut down.
Reviewed March 2, 2017
TitleMax is right on the corner that I would pass by every day. I got a title loan and the process was really easy. Together, with the paperwork, it took 30 minutes. The guy checked the vehicle out and he was really helpful. The interest rate is a little high but that's to be expected. It affected my life greatly and I'd like to tell everybody this is really convenient. It's a pretty awesome experience and I would definitely recommend it.
Reviewed March 1, 2017
When I walked in, we discussed the kind of money I was looking for. They looked over the truck and said that it's not going to be a problem. The lending process was quick, taking less than two hours! Also, the lending processor was hospitable and looked like he really likes his job. I printed out my documentation and it had more information.
Reviewed March 1, 2017
Going with TitleMax was convenient. The application process was great and it took about 30-40 minutes to get the loan. It was done in person. The lending officer was very nice and our interactions were good.
Reviewed Feb. 28, 2017
I chose to get a title loan from TitleMax because of convenience. The lending process was easy and took only 35 to 40 minutes. The lending processor was very nice and knowledgeable. While I feel that the interest rates on my loan are high, it's the price you pay. Nevertheless, TitleMax helped me because I was in the bank. It really works. They had perfect timing and I would tell anybody to go over there if they get into a jam. I appreciate the service.
Reviewed Feb. 28, 2017
I got everything I needed with TitleMax and the customer service was great. I got a car title loan and the process took less than 30 minutes. The lending processor gave me all the information that I needed. She was very cordial, and a very, very nice lady. I'm a school bus driver. So we were all for it for Christmas. I'm trying to play catch-up, and TItleMax helped me out a lot to catch-up on bills. It was a great experience. I enjoyed it and it wasn't really hard to do. I was very satisfied.
Reviewed Feb. 27, 2017
TitleMax's lending process was easy and convenient. I went during my lunch break and it only took 30 minutes. The young lady I dealt with was very nice, friendly, and professional. They've been very helpful and I would recommend to anybody who needed a loan to go up there.
Reviewed Feb. 26, 2017
I just walked in at TitleMax and took a chance to see what will happen, then I got a car title loan from them. They're helpful and had nice services. They inspected my car, run my line in, and set everything up to the main office. As far as I know, they did everything correctly. The lending process was completed in about 45 minutes at the most which is not too long. Although the interest rate was a little steep, that's understandable. My overall experience with them was great. They helped me get the money that I needed. I feel okay with TitleMax and I'd recommend them to a friend.
Reviewed Feb. 26, 2017
One of my girl friends referred TitleMax to me and she said that she had walked in and it was smooth action. So I went in, took about an hour to get a title loan, and the processor I spoke with was okay. I needed $300 at the time to go ahead and pay a bill collector but I didn't know much about the lending process and that they get the title and keep it for 2-3 weeks. Then the title had to be shipped off. I completely paid the loan off quicker before the due date thinking that once I've paid them then I'd get my title back, but it's not the case. I wish I had a way that could get my title with it. The faster they get the money, the faster I get my title back. Also, I don't like their pricing and I had so much anxiety trying to get the loan and get it done. But, I recommend them because one good thing, it was a blessing. I was a first timer so they gave me $50 but I wasn't even expecting that.
Reviewed Feb. 25, 2017
TitleMax gave me money when I was broke. I filled up paperwork online, and it was really cool, quick, and easy. They explained everything and checked out my car while I was filling up the rest of my paperwork, and I was in and out in less than 15 minutes. Everything was really self-explanatory and it was nice that everything was done online so if I have questions, I don't have to call anybody as I can just look it up.
Reviewed Feb. 24, 2017
I have been using TitleMax for more than seven years. When I first found out about them years ago, their rates were cheaper than any other lender I went to and my experience as far as the staff was much friendlier. This time, I got a car title loan from them. Overall, the lending process was fast and easy. The lending agent was really friendly and helpful. I went in and she took some pictures of the car. She uploaded them, got the appraisal, told me what it was worth, I signed the paperwork, she gave me the check, and I was done. It took me 30 minutes at the most. My overall experience was great, and in fact, I always get a very good vibe when I go into the office, and I love that if I can’t make it to the office, I can call in and make my payment over the phone with them. I will recommend them to a friend.
Reviewed Feb. 24, 2017
TitleMax has a familiar name, so I got a car title loan from them. It was very pleasant and super easy with them. However, it was a little dodgy going in because the guy was busy doing the paperwork, so there was some waiting. Nevertheless, the time to process the loan was quite seamless and made nicely in favor for me. I brought my title in, went over some papers and signed them, and then they started the appraisal of my car. The whole process took about 45 minutes. My lending processor was super pleasant and funny, and he's cool. It's been nice working with TitleMax, especially since it's quite a small payment that I can do with them. They're pretty fair for what it was for a title loan.
Reviewed Feb. 23, 2017
TitleMax had a low-interest rate so I got a car title loan from them. I sat down with them for half an hour and the lending processor was great. The overall process went well though it added more stress to my life.
Reviewed Feb. 23, 2017
I've dealt with TitleMax before. This time, I got a car title loan from them. They don’t hassle me and they’re really good to work with. They took me through the steps and what was on and how everything works. The rep took his time out to break everything down. Working with them helps out when bills get down, and it does things to help me also. I’d recommended them.
Reviewed Feb. 22, 2017
My experience with TitleMax has been good. The process was quick and smoothly been taken note of. The rep knew what she was doing and got the whole thing done in 30 minutes. However, the interest was a little lower a few years back. Now, they're 25-40% more than what they used to. Five years ago, for the same loan, it's $325 and now it's $425. Still, working with them has helped in a positive way.
Reviewed Feb. 22, 2017
I went with TitleMax over a different lender because of the way they presented and they seemed real friendly when they talked. Also, when I went in, it was exactly what they portrayed on TV which was nice and professional. I got a title loan for my truck and the overall lending process went very smooth. They explained everything and I was pretty much in and out of there in 30 minutes. The branch or store manager was my lending processor and she was amazing and very professional. We were joking around and she made me feel relaxed, comfortable, very at home, and not like I'm going into debt for the rest of my life trying to get out of debt. Working with TitleMax helped to release some of the pressures with some of the bills that we were facing then. My first payment is due in a couple of days and I've had a great experience with them.
Reviewed Feb. 21, 2017
I try to make a payment or pay off my loan on Friday. They give me the runaround. They didn't have a fax machine so they asked me for a email for they could send over a paper to the dealership with the payoff amount. That never happened. And then I go to the office on Monday to try to pay them off and they give me the runaround and then they say they're unable to email. Then why ask for all the information and write down the email address and repeat it to me and say they're going to send it over when they're not able to do that.
Then they won't let me pay off my loan and they're charging me more than I even borrowed and I've made three or four Payments already. They are a ripoff & unprofessional. Also who doesn't have a fax machine. Also the payoff was 3888.00 on Friday and now they're trying to charge me 4000 and something on Monday. This is ridiculous and he still and let me pay them off. This is a ripoff and a scam and I'm going to report it to the better business bureau.
We value your feedback! We are committed to helping our communities by providing access to credit for consumers who are not able to use traditional lenders. We appreciate your review and will consider your specific concerns as we continue to find ways to improve our customer experience through our policies, processes, and interactions. If you have any further feedback or questions please feel free to contact us at (800) 804-5368 and one of our customer service representatives will be happy to assist you.
Reviewed Feb. 21, 2017
We obtained a car title loan with TitleMax. The loan processing was fast and easy and took less than 30 minutes. They checked the car and took pictures. We filled out a form after that. Then, they explained everything to us like the percentage and the interest and gave us a check. The loan processor was polite. However, I think the interest rate is high at 15%. Other than that it was a friendly and efficient service.
Reviewed Feb. 20, 2017
I've heard a lot of good things about TitleMax. Their process was easy and quick, and I was able to get the basic title loan. The loan processor was great too. She was able to answer my questions.
Reviewed Feb. 20, 2017
I went to TitleMax and I got a title loan off of the car that I own. Their staff took pictures of my car and got all the professional stuff. It was pretty quick and easy. We had a careful conversation and it was really nice. Their staff was a really good person, helping everybody out. He gave me the right information that I needed and the process lasted at least an hour. TitleMax had great customer service and I liked the way they treated everybody. They helped me whenever I needed them and I would go back when I get this loan paid off. It was a great experience.
Reviewed Feb. 19, 2017
I looked up online and TitleMax seemed like the best one. I did a title loan which was simple, easy, and only took 30 minutes. Everything was self-explanatory. Plus, their staff members were really friendly.
Reviewed Feb. 19, 2017
I had an auto loan with TitleMax and their percentage was a little bit lower compared to other lenders. I went to one TitleMax but they told me they couldn't cut me a check there I would have to get it to another location. So I called that location from there and I got to the other TitleMax. They called the people 6 miles down the road and ran my location. Then I was told when I got there that everything would be ready to go.
When I get there, they say "Hey, did she inspect your vehicle?" And I said, "No." I was told that they were supposed to inspect my vehicle while I was there. So I had to wait there for that, which was all right. The whole process went to well. I'm gonna get a 30-day loan and then I got to pay $700 a month to extend it every month. It's kind of outrageous, but you got to do what you got to do and a lot more people would probably still use them. The lady that did the final part was real nice and was fairly quick. It was faster than most. TitleMax helped unburden my life a little bit.
Reviewed Feb. 18, 2017
I had a great experience with TitleMax. I went with them because of the speed of their lending process where they are able to handle it shortly. When I got the loan with them, the process took about 45 minutes and the girl really knew what she was doing and did everything. I just came in and gave her my title. She went out and looked at the vehicle, came back and gave me an offer, then told me what it would cost. She had everything down and there was no problem. It was easy and they were courteous, too.
Reviewed Feb. 18, 2017
I googled and found TitleMax. I availed of their title loan and it was an easy process that took less than 30 minutes. Overall, the experience was fine.
Reviewed Feb. 17, 2017
I saw a TitleMax store on the street one day and thought about it, and had an issue come up. Then it dawned on me that my car didn't have any liens on it, so I walked in the door. Walking in, you don't think you're going in to a pawn store. The first couple of times, I just sat down with everybody. The whole lending process took about 45 minutes, which was fine. Then the second and third times I used them, they had gone to an all-electronic system and I was able to sit there in front of the computer and click through and get everything set up. It was a painless process and I liked it. It was a lot faster and took 30 minutes. It was a heck of a lot better than if I went to a bank.
The people at TitleMax have been very helpful and friendly. I equate it to going, if you're renting a car, to Enterprise which is the best place to go to for customer service and get the nicest people. That's how I felt about TitleMax, so I'm a very pleased customer. It doesn't feel cheap or shoddy when you walk in -- nice place, nice people, nice process. It's very comfortable with the reps. I wouldn't hesitate to have my wife go in there and loan for me if needed. I'd recommend them.
Reviewed Feb. 17, 2017
If you are desperate enough to get a title loan you are basically screwing yourself. I don't understand how it can be legal to take that much money for a loan, but it just shows how greedy Americans can be. You borrow 1500.00$, already paid over 1200.00$, still owe 1600.00$. It's a legal way to rip people off so if you can avoid doing this you should because you are being ripped off. You're basically paying the principal for 8 months & still owe them what you borrowed! It's crazy that they can legally do that! Avoid it at all cost!
We value your feedback! We are committed to helping our communities by providing access to credit for consumers who are not able to use traditional lenders. We appreciate your review and will consider your specific concerns as we continue to find ways to improve our customer experience through our policies, processes, and interactions. If you have any further feedback or questions please feel free to contact us at (800) 804-5368 and one of our customer service representatives will be happy to assist you.
Reviewed Feb. 17, 2017
I had been through TitleMax before and I liked the service they offered for me then. I was recently looking for a title loan and wanted relief from searching around so I went with them again. The lending processor was good as well as their customer service. TitleMax helped me a lot.
Reviewed Feb. 16, 2017
One of my friends went to TitleMax, and I know other title loan places require for you to have a bank account. Right now I use prepaid debit cards and TitleMax was still able to work with that. The rep was really helpful and the process took around 10 minutes. Working with them gave me the extra money I needed for a down payment, so overall it was a good experience.
Reviewed Feb. 16, 2017
My sister recommended TitleMax and I got a car title loan from them. The lending process was easy and pretty quick.
Reviewed Feb. 15, 2017
The application process was good when we got a car title loan from TitleMax. The lending officer was great and answered all our questions. We have no complaints.
Reviewed Feb. 15, 2017
I've done a car title loan with TitleMax before because I was behind on some bills and needed some money. Then I decided to go back with them again and it has been very helpful this time as well. I ended up having a recondition even though I only borrowed $400 the first time because I had a loss in my family so I couldn't get them the money back. I ended up giving them my car because I was out of town, and I couldn't make any payment. I explained that to the rep and he tried his hardest to get me the requested amount that I asked for my car that I have now. He was very helpful and was able to get me that amount. The process took about 30 minutes and I was able to take care of some bills by working with them.
Reviewed Feb. 14, 2017
I inquired about TitleMax and found that they had the best rates, hands down. The application process was great too. The lady rep explained it very well, and went above and beyond. She made me feel comfortable and totally at home. She and all of the staff, even the store manager, were very good. Their whole system and process are really good. I'd definitely recommend them.
Reviewed Feb. 13, 2017
It was TitleMax's national presence that made me go with them. They're really efficient and the lending processor was friendly and helpful. The entire process took an hour and a half to be completed.
Reviewed Feb. 13, 2017
TitleMax has been wonderful. I went online first, and I have one more payment left so I paid my car note, then I put in my title and I went in. The rep was so sweet. They asked me how much I needed, took an hour and they approved it. But I wish they would report to the Credit Bureau. However, I told their rep that as soon as I get my income tax I'm gonna pay the loan right back.
Reviewed Feb. 12, 2017
The TitleMax manager and the rep that I dealt with were very professional. The $2,500 title loan that I got really helped me, because I got a surprise divorce back then. The whole lending process was very fast and easy.
Reviewed Feb. 11, 2017
TitleMax promised a quick and fast loan, and that I would be able to get my title back once I paid the loan. So I went in there, told them what I wanted, and showed them the title of the car. They took their pictures, then filled out all the paperwork and it was done there and then. Everything went smoothly. The lady that took care of me was very courteous and knowledgeable. TitleMax helped me out with the loan, and I would definitely recommend it.
Reviewed Feb. 11, 2017
I've used TitleMax before but my most recent transaction with them was for a car. I went in and filled out the application. Since a lot of my details were already in the computer, I really didn't have to do too much. Their rep was nice. However, I was surprised that they made me take the seat covers of my car, which I thought was annoying because they didn't do that the last time.
Reviewed Feb. 10, 2017
I had a good experience with TitleMax. Everything was explained to me and there were no runarounds or hidden costs and fees. It was a basic breakdown and it was a good deal. Also, the rep that was trying to get everything intact or make my payments on time, made sure that there are no issues and it will be paid, hopefully, before the year's out. Overall, it was very professional.
Media
